Receptionist Good afternoon This is Capitol Hotels in Washington DC How may I help you Mr Abrams Hi I’d like to schedule a reservation for this upcoming weekend from Friday night until Sunday Receptionist Sure Let me check and see what rooms are available Do you need a room with one bed or two Mr Abrams My wife and I will be visiting the city but a room with one bed will be just fine Receptionist Alright It looks like we have several rooms available Would you care for a room with a balcony Mr Abrams A single room with no balcony will suit our needs just fine I did notice on your website that you have a pool and an exercise room Are these facilities available for all hotel guests Receptionist Yes all hotel guests are allowed access to those facilities The hotel stay also includes breakfast We have a restaurant onsite that also serves lunch and dinner but those meals are not included in your lodging fee Mr Abrams Okay that’s fine What time are both checkin and checkout Receptionist Checkin for you on Friday can be any time after 300 pm Checkout will be on Sunday before noon Mr Abrams Sounds great Receptionist I am glad that I could help you today Is there anything else that you need at this point in time Mr Abrams Would you like my credit card information now or can I take care of that upon my arrival to the hotel’s reception desk Receptionist We can handle payment upon your arrival on Friday We look forward to seeing you then Mr Abrams Thank you I look forward to my stay Receptionist Enjoy the rest of your week