Professor Forrester Consulting identified that the objsctive of their framework was to assess and specify the cost, benefit, flexibility, and risk factor of the investment decisions, to businesses, schools, and organizations to create a plan that they may take advantage of specific benefits, facilitate the reduction of costs, and improve a general business of capturing, keepig, and satisfy customers in worldwide.
Forrester Consulting identified that the objective of their framework was to assess and specify the cost, benefit, flexibility, and risk factors that impact the investment decisions, to help businesses, schools, and organizations create a plan by which they may take advantage of specific benefits, facilitate the reduction of costs, and improve the general business goals of catching, keeping, and satisfying customers worldwide.