Wong Ooi Mei, A., Dean, A.M. & White, C.J., 1999, ‘Analysing service quality in the hospitality industry’, manage service quality: an international% journal 9, 136–143.
Wong Ooi Mei, A., Dean, A.M. & White, C.J., 1999, ‘Analysing service quality in the hospitality industry’, Managing Service Quality: An International Journal 9, 136–143.