On this session its learn how since moving to Talkdesk GridWorks has grown to more than 200 agents, optimized their customer experience and leverages the instant-add capabilities of the cloud to activate agents as needed, both at office and at remote, to match fluctuating demand and call traffic.
In this session learn how, since moving to Talkdesk, GridWorks has grown to more than 200 agents, optimized their customer experience and leverages the instant-add capabilities of the cloud to activate agents as needed, both in-office and remote, to match fluctuating demand and call traffic.