The Rhode Island Department of Labor and Training says a technical problem may have led to a privacy breach for some callers to its phone line for unemployment and disability benefits . Spokeswoman Laura Hart says the problem happened Dec. 24 when some of the 700 callers that day may have inadvertently been able to hear parts of other callers ' conversations . It 's possible personal information could have been disclosed , including Social Security numbers . The department is investigating what happened . Hart says it shut down the phone system as soon as officials learned of the problem . The department is alerting all callers from that day and offering them free credit monitoring services for three months . Hart says it 's believed the number of people affected is much less than the 700 who called that day . ;