NASHVILLE , TN ( WSMV ) - Thousands of Comcast customers are believed to be the victims of identity theft . A Midstate woman who worked for the cable company faces charges for leaking customers ' personal information . Valerie Nichols , of Pleasant View , has been arrested as part of a multi - state conspiracy involving stealing Comcast customers ' personal information and selling it to co - conspirators who set up fraudulent accounts in Louisiana . Nichols worked at the Comcast call center near Opryland . According to the sheriff 's department in Caddo Parish , LA , Nichols stole customer information and sold it to a contractor that was paid to open new accounts for Comcast in the Shreveport area . That information was used to set up more than 3,000 fake accounts . The Caddo Parish Sheriff 's Department said 10 people have been arrested so far . Officials said this is a multi - million dollar conspiracy . The problem was first discovered when customers came forward saying they were getting collection notices for accounts they did n't know existed . Nichols is currently in jail in Louisiana . Comcast issued a statement commending the sheriff 's department for aggressively pursuing the case . Comcast said it has contacted the people affected and will provide them with credit monitoring services . ;