Veteran A contacted the Privacy Officer to report that he had received a CD from the Release of Information department with copies of his medical records and when reviewing the CD he found another file labeled with another patient 's name . He stated that he opened the file to see what it was and discovered it was medical records regarding another patient , Veteran B. He closed the file and notified the Community Care Center ( CCC ) who advised him to return the CD to them so they could get it to the Privacy Officer for corrective action . He stated he then printed the file that contained his medical records and returned the CD to the CCC . Upon receipt of the CD , the Privacy Officer reviewed the records and determined that it contained over 300 pages of records on Veteran B which included his full name , full SSN , date of birth , address , medications , labs , progress notes , and 7332 - protected information ( HIV testing ) . The HIMS Manager and HIMS Supervisor were contacted who reviewed the incident further and determined that the Release of Information Clerk had not checked to confirm only Veteran A 's information was downloaded to the CD before releasing as required per established protocol . In addition , the Privacy Officer discussed the incident with the CCC who reported that Veteran A contacted ROI to report he had received Veteran B 's records in error and was told to destroy them but Veteran A was not comfortable doing this so reported it to the CCC who advised he return it to them . Notification regarding the inappropriate disclosure from ROI to the Privacy Officer or the HIMS Supervisor did not occur indicating training needed for the ROI clerks for reporting privacy incidents . The HIMS Supervisor will be re - educating the ROI clerk on the proper procedure for release of records on CD and reporting of inappropriate disclosures resulting in privacy violations . She will also be discussing the incident further with Human Resources for disciplinary action as necessary due to previous similar errors that have recently occurred . ;