WTVM reports that a former Blue Cross Blue Shield customer service employee has pleaded guilty to filing false tax returns , wire fraud , and aggravated identity theft . Danielle Wallace admitted to filing 180 fraudulent tax returns and stealing nearly $ 500,000 . The false returns used personal information obtained from Blue Cross Blue Shield members who had called the customer service number for assistance . The Ledger - Inquirer adds that Wallace filed the fraudulent tax documents between Jan. 1 and March 24 , 2014 , and used the customers ' information through a tax - preparation business that she owned , Simple Cash 1 . ;