Marin Medical Practices Concepts electronic medical record system hacked , ransom paid The computer records of Marin Medical Practice Concepts , a Novato company that provides medical billing and electronic medical records services to many Marin physicians , were hacked on July 26 . As a result , some Marin doctors were unable to access their patients ' medical records for more than a week . information includes vital signs , limited clinical history , documentation of physical examinations , and any record of the communication between patients and their physician during a visit in that 15 day period . Although no financial or personal patient information was found to be compromised , one of the company 's backup systems failed during the data - restoration process ; the data loss occurred at the time of the system restore due to a faulty backup system not due to the malware ;