They showed their human qualities and convinced the mothers that they would stick with them through thick and thin, even though they wouldn't be soft with them.
전문가들은 인간미를 보여줌으로써 엄마들을 설득할 수 있었죠. 그 전문가들이 딱히 상냥하지 않았어도, 같이 일할 수 있었어요.