The second thing you can say is, "Have you spoken to that person about the things that are important to you so that we've got a better idea of what it is we can do?"
你可以说的第二个事情是， “你和哪个人谈过了 你认为对你来说是很重要的事吗 那样我们就比较清楚我们能为你做些什么。