Now, this kind of consumer-centric attitude is the reason why, when I reviewed 120,000 pieces of feedback that had been left on one of these sites over a three-month period, 95 percent of them were five out of five.
现在，这种以顾客为中心的态度， 解释了为什么， 当我浏览12万条用户反馈， 在三个月的时间内留下的留言时， 95%给了五星。