And behavior like this from janitors, from technicians, from nurses and, if we're lucky now and then, from doctors, doesn't just make people feel a little better, it actually improves the quality of patient care and enables hospitals to run well.
像这样的行为，不管是来自清洁工，技术人员，护士， 有的时候我们幸运一点，还会是医生， 不仅仅让人们感觉好点， 这些行为实际上改善了病人护理的质量 并且让医院良好的运作。