When we actually went and watched this procedure taking place -- and I'll explain this in a second -- it became very obvious that there was a human dimension to this that they really weren't recognizing.
Atunci când am mers şi am privit cum are loc procedura - şi vă voi explica într-o secundă - a devenit foarte evident că era o dimensiune umană a procesului pe care ei nu o luau de loc în calcul.