to make it easy and enjoyable to use. One time I wrote a column about my efforts to reach Dell Technical Support, and within 12 hours, there were 700 messages from readers on the feedback boards on the Times website, from users saying,
Ik schreef een keer column over mijn pogingen om de helpdesk van Dell te bereiken, en binnen 12 uur hadden lezers 700 berichten gepost op de Times-website.