Now, this kind of consumer-centric attitude is the reason why, when I reviewed 120,000 pieces of feedback that had been left on one of these sites over a three-month period, 95 percent of them were five out of five.
Deze opvatting van 'de klant is koning' zorgt ervoor dat, toen ik 120.000 reacties bekeek die op één van die sites waren achtergelaten in drie maanden tijd, 95 procent ervan de maximale score hadden.