So we started asking ourselves: What kind of less obvious metrics could we use to actually evaluate our employees' sense of meaning, or our customers' sense of emotional connection with us?
そこでまた自問自答です。 あからさま過ぎず 社員が仕事に感じる意義や 顧客と我々の心のつながりを 測れる基準は何だろうか？