We were asked by a large healthcare system in Minnesota to describe to them what their patient experience was. And I think they were expecting -- they'd worked with lots of consultants before -- I think they were expecting some kind of hideous org chart with thousands of bubbles and systemic this, that and the other, and all kinds of mappy stuff.
私たちはミネソタにある 大きな医療グループから 患者の経験が どのようなものか 調査せよと依頼されました 彼らはいろいろなコンサルタントと一緒に 仕事をした経験から 数千もの丸や システム的なあれやこれやが書き込まれた ぞっとするような組織図や いろいろな種類の地図状のものを