translation.en: They wanted to distance themselves from us because we were being crucified in the media for investing 40 percent of the gross in recruitment and customer service and the magic of the experience, that kind of investment in growth and in the future, other than this demonic label of "overhead."
translation.zh: 他们希望和我们保持距离， 因为我们被媒体报道妖魔化了， 因为我们将总收入的40%投入到 人员培训、客户服务、提高用户体验上， 而这些为了组织自身发展和筹款规模扩大的投资 并没有办法在我们的财报中体现， 只能用被妖魔化的词“管理费”笼统概括。