translation.en: So Tom, who is the social worker for Ella's 14-year-old son Ryan, has to spend 86 percent of his time servicing the system: meetings with colleagues, filling out forms, more meetings with colleagues to discuss the forms, and maybe most shockingly, the 14 percent of the time he has to be with Ryan is spent getting data and information for the system.
translation.zh: 汤姆是一名社工，他负责 艾拉14岁的儿子瑞恩， 他将自己86%的时间用于服务系统： 跟同事开会，填写表格， 继续跟同事开会研究怎么填写表格， 而更让人震惊的是， 剩下的14%的时间， 即使他与瑞恩在一块儿， 也是在为系统获取数据和信息。