translation.en: And so the response has been to try and make these old systems even more efficient and transactional -- to speed up processing times, divide people into ever-smaller categories, try and target services at them more efficiently -- in other words, the very opposite of relational.
translation.zh: 措施是 努力使旧体制变得更加有效和务实， 加快办理进程，将事务进行更细的分类， 尝试让服务更加精准和有效——换句话说， 让服务更加没有人情味。