translation.en: And they were really happy that the guy had a speakerphone because then they had to wait on hold for an hour to talk to somebody to give them an access code after they got there.
translation.zh: 那些工作人员很高兴，因为这个工程师有一个免提电话 这样他们在另一个小时的等待过程中就可以 和另一拨人交流并告诉他们访问代码 直至他们到达