translation.en: So you show them their data, you show them they are bad and they're like, "Not possible." You know, they have this sort of gut feeling that, really, they are doing really, really good.
translation.zh: 你把他们的数据给他们看，告诉他们其实他们表现得不怎么样， 但是他们觉得那根本不可能。 他们却觉得实际上自己做得非常非常好。