translation.en: So everyone who came into contact with Ella or a family like Ella's would spend 80 percent of their time working with the families and only 20 percent servicing the system.
translation.zh: 于是每一位接触艾拉或类似家庭的社工， 必须用80%的时间服务于家庭， 剩下的20%时间服务于系统。