translation.en: Look, listen, probe, ask some hard questions, get out of that very comfortable mode of knowing, walk into curiosity mode, ask more questions, have a little dignity, treat the person you're talking to with rapport.
translation.zh: 你要观察 倾听 质问 问一些难的问题 从心安理得的状态走出来 进入好奇模式 多问问题 提高点自尊 并尊重对方