translation.en: Oh, my goodness. So, looking at the situation from the point of view of the person out -- as opposed to the traditional position of the organization in -- was, for these guys, quite a revelation.
translation.zh: 天哪，从当事人的角度 来重新审视这情形—— 而不是从传统的组织内的角度去看—— 对他们来说是莫大的启发。