translation.en: Nurses and practitioners at U.S. healthcare system Kaiser Permanente study the topic of improving the patient experience, and particularly focused on the way that they exchange knowledge and change shift.
translation.zh: 在美国医疗系统里的护士和患者 Kaiser Permanente 研究了如何改进患者的体验过程的课题。 尤其是他们如何交流信息， 和轮班。