translation.en: But they also are very used to having to deal with patients, so I'd say that they sometimes lose the idea that this is torture for you and that you become, literally, a patient -- "patient" means "the one who waits."
translation.zh: 但是他们经常必须与很多病人打交道， 我要说, 他们有时会忘了这对你是一种折磨， 你就成了，字面上，”病人“—— 这里“病人”是指“耐心等候的人”。