translation.en: So we started asking ourselves: What kind of less obvious metrics could we use to actually evaluate our employees' sense of meaning, or our customers' sense of emotional connection with us?
translation.zh: 因此我们开始自问： 什么样的不明显的衡量标准 能被我们用来评估 我们的雇员的归属感， 或我们的客户与我们公司的情感维系程度？