translation.ar: ولكن عندما بدأنا نتساءل عن كيفية معالجتنا لهذه الاحتياجات القصوى لموظفينا و عملاءنا ادركت اننا لم نكن نمتلك مقاييس
translation.en: But as we started asking ourselves about how we were addressing the higher needs of our employees and our customers, I realized we had no metrics.