If a customer has a complaint about the quality of the specialty breads, the complaint should be directed to Sofia because she is responsible for making all specialty breads and pastries. As the person in charge of that specific area, she would be the one to address any issues related to her products. Diego would not be the appropriate person to resolve complaints about the specialty breads, as his responsibilities lie with daily bread and confectionery items. If the issue escalates or pertains to the overall business practice, it would then go to Miguel, the head baker and owner of the bakery.
Miguel owns a small bakery where he works as the head baker. He has two employees, Sofia and Diego, who work as bakers under his guidance. Sofia is responsible for making all specialty breads and pastries, while Diego is in charge of daily bread and confectionery items. If a customer has a complaint about the quality of the specialty breads, who should the complaint be directed to, and why? Can Diego resolve complaints about the specialty breads?

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