I agree. It is irrational to measure results by intentions. Transnet, like most of our state-owned enterprises, has wonderful intentions and horrific results. There are a few exceptions to this rule, and it is possible to have a public service that actually serves the public good. These exceptions are few and far between, so it's not really proof that the problem is merely a few implementation flaws here and there. With an established trend of incorrect management, bad rules, or fixable problems that do not get fixed, it is rather proof that it's a flawed model. The few outliers besides.