I agree, most of the time, Young's office is pretty good about answering the phone and I've had some great discussions/debates with Matt, one of his staffers, but a Town Hall is a different experience. 

Did you ever see the Norman Rockwell painting, "Freedom of Speech" in the Vermont Town Hall of the working class guy standing up and sharing his opinion in a town hall and the people around him, many likely disagreeing, but listening and giving him the chance to share? That's very different from a one on one phone call. 

With a group, we can see instantly what are issues we might not have thought of, see how our govenment is affecting the community as a whole, share concerns...it's a fundamental, democratic activity and our delegation is avoiding it like the plague so they don't have to wrestle with real representation or democracy. 

Just my opinion...