Also remember how fast the airlines drop the change fee in areas where a hurricane is coming, people need to get out fast.

If they did not drop the fee public outrage, investigation by government bureaucrats would be all over them.

SWA offers no cost flight change change and does fine. Fact is the legacy carriers have such a crushing overhead, deadwood bureaucracy draining fliers of their money. Hardly "Lean and mean" as SWA is.