I worked there. Last man standing out of a class of 24.  Friends all fired, even boss fired.  Revolving door.  Hire/train/fire.  Repeat.  Yes U-verse is crap, yes they yelled at us to sell.  The straw that broke the camel's back for Eugene was the purchase of DirecTV.  Impossible to sell satellite TV to someone bitching about their cell phone data plan.  Add little Napoleon complex micro managers firing people for any reason they see fit, and you have the recipe for EVERYONE gets fired.  Good riddens, Sykes.  Sued me for my unemployment. Sorry, I won. FirstSource was here and gone in 5 minutes.  FCR next? Harry and David isn't coming back.  Call centers treat people like worthless cattle.  People should expect better employment in Eugene than bad QA's and being fired for doing your best.  I wonder if Royal Caribbean is paying attention.  They could be next.