I disagree.  I find it more efficient to talk to native English speakers and I often have to stay on the phone much longer with the Philippines people, and move to several different representatives or make multiple calls, since the language and cultural comprehension is just not there.  I have no doubt the center was moved because of the difference in wages and benefits, not increased time spent on the phone with local representatives.  I have given plenty to AIDS including both time and money.  That's not the issue here.  The story at hand is the president of the airline talking about what's good for Hawaii---- the airline itself could look in the mirror and see that returning its call center to Hawaii would be good for Hawaii, and providing more support to its employees in their local public service efforts, would be good for Hawaii.  In reality the article should be titled "Why All Those Tourists Are Actually Good for Hawaiian Airlines and Mark Dunkerly."