LOL. 

The number of people who complain is usually the tip of the iceberg. And there are likely a lot of not-very-financially-literate people, or people who don't-look-at-their-bank-statements-very-often who don't realize they're suddenly paying extra charges for something they never requested. 

However, I did like you, and bought TD on bad news. My reasoning was that TD was probably doing exactly what all the other banks are doing. And subsequent news reports showed TD wasn't alone in pushing a 'Sales Culture' onto its branch/call centre employees. 

So much for that comfy green chair, eh? (There's probably a lot of change underneath the cushion.)