Drive thru's are a more efficient use of space.  This is why the private sector uses them, and wants them.
Hales works for the government.  He is in charge of an entity that loses money every year, and goes deeper in debt every year.  He hates the private sector, and has no clue how to be successful.
I'm not going to say that Hales is a clueless moron, but if you say it I won't argue.