As a veteran receiving VA services, I never hear from Veterans Affairs, no call asking me if everything is OK, .... just nothing, I remember one day , I had to go to the London ON office, for a medical at noon, with their "staff" doctor, I arrived about five minutes early, and was sitting in the waiting room ....all the office staff were standing by door waiting for their noon break, at noon, it was like a stampede for the staff to leave....
Over the years, I have seen some good VA staff, and other times, it was like talking to a zombie ....they had no interest in what you were saying.

As an example, the only way to deal with VA, is to get a full copy of your medical records (free) from the government. When you go to your doctor, or specialist, put your complaint, and how it happened, in form of a memorandum, and hand it to the examining physician. Otherwise it's all verbal, and that gets you nowhere. Ask your doctor or specialist for a written reply to your inquiry.