Before expanding 911 technology, we need to fix what we have. In Ottawa, 911 operators don't seem to have access to even the most basic mapping services. The last time I phoned, concerning a life-threatening attack in progress over my back fence, the operator couldn't access my address from my Bell landline telephone, and couldn't find my location even after I verbally gave my address, insisting I give the 'nearest intersection'. Since the intersection nearest me is one end of a long crescent, I gave the next closest one (a short street one side), and she couldn't find that either. Since 911 grabs control of a line and she refused to transfer me to the police, I had to power up my cell phone and phone police urgent to get through to them. PS: Google maps points straight to my house when I give it my address.