I was a Rogers customer for years. Then one month due to an "administrative" error they started overcharging me. I phoned and after being on hold for a while, got a human being on the line and they "corrected" my bill. Total time spent on the phone probably 30-45 minutes. Next month, the same thing happened. After the same thing happened 6 months in a row, I bailed. It was funny when their customer retention people called me after getting the disconnect notice.