I am one of those 3000 investors.  Mr. Pape neglected to mention an important fact about the fees.  

There are reduced fees if you have a large holding and if you stay with the company for years.  He notes that the fee of the Founders Fund is 1.34%.  That is in the first $100K.  Amounts from $100K to $250K get a 20% reduction or a fee of 1.07%.  Amounts from $250K to $500K get 30% off (.94%) and over $500K get 40% off (.80%).

Furthermore, all accounts held by family members living at the same address are totaled for these calculations.  e.g. if you and your spouse each have $100 K, you get 20% off on $100K.

One more thing.   If you are a client for 5 years you get an additional 7% off, for 10 years 14%.

And the service is excellent.  If you call them, you get a person not a list of numbers to punch.  I have emailed and received a return phone call minutes later.