Correct, Doug Ford has no connection with the 'ordinary guy'. Rob on the other hand, despite his wealthy background, was very much connected to the 'ordinary guy'. Rob's appeal was not false, it was real. 

That being said, his ideas were tired tropes that actually didn't help the 'ordinary guy' (e.g. forcing the slicing of critical bus services including the very ward he served). He could never free himself from his family's angry political ideologies.