Hawaiian Airlines is a mess...it is a disgrace to use the inter-island terminal in Honolulu...chaotic, understaffed, and service is unreliable and inconsistent.  That terminal is like a giant Greyhound Bus station, and customers are treated poorly because we are not able to afford alternative, read private, means to get around our state.  The airline has no reason to make much needed improvements in how customers are connected to their flights, or compensated for the problems their poorly run organization creates for Hawaii residents and outside travelers to Hawaii.  As basically the only choice for inter-island transportation Hawaiian Airlines disorganization and lack of customer service, gives a bad name to our state, and to the idea of what is Aloha.