Dear Mr. Lawson:. Quote from one of your current $100k EWEB employees: "...The more this organization pretends to appreciate me, the more I pretend to work..."
Wow.  How this person is allowed  to fly under the radar while many quality professionals are leaving is beyond belief.  The efficiency improvements you seek will be measured largely by whether your process successfully identifies these types and shows them the door.   So far, the process you have embarked on is devoid of any performance based staff retention, relies on rearranging deck chairs and enables buddy circles.  Your HR, IT and Public Affairs areas will remain overstaffed even post 2020 according to your plan.  As a result, those areas will continue to perpetuate eweb's high administrative costs per customer served well above most western US utilities.