While clearly a brilliant man, Mr. Toope has lived his entire privileged life in an ivory tower surrounded by people just like him. This accounts for his lack of understanding on the negative impact of globalization on the lives of those Canadians not fortunate enough to be earning massive public service salaries. 
While, he is correct that technological change has had, and will continue to have an impact on jobs in this country, he dismisses the impact of globalization as being limited to call centres in India and auto manufacturing in Mexico. In fact globalization has caused the loss of hundreds of thousands of good paying private sector jobs - our industries have either been swallowed up by foreign companies who have exported the jobs or have been forced to close due to duty free imports from countries who’s wage scales are far lower than our own. 
Fortunately for Toope and his colleagues on the public service payroll, it has not impacted them.