Wells Fargo is very shady and when they pull something it is impossible to communicate with anyone. Staff in the banks are required to call the same 1-800 numbers as the customers about problems having no authority. About all that happens is being on hold forever. I went to speak to the manager in the Soldotna Branch and was told she was not there. I knowed they was a lyin. So I called the 1-800 number and began to loudly tell the story of every shady thing that had happened, but I had of course not really gotten through to them, LOL. All of the sudden the manager appeared. It was a banking miracle I tell you, she had apparently been lost in the twilight zone and my story saved her.