Mike a good point, eyes wide open. But at the same time "perfect storm" implies to me that there is trouble around every corner. There isn't. Mostly it is peaceful and calm with people just glad to be out of the cold. If there are troubles, the Egan staff includes trained people to deal with the issue, a new volunteer will not be on their own. Another calming thing is that a lot of the staff and volunteers know the guests through various connections as people.