Utterly stupid, impulsive and contemptible on the part of Renée Smith-Valade and Air Canada. Why didn't she pony up and make the apology personally instead of trotting out a spokesperson? Simply mind-boggling. 

Renée rightly earns the bonehead-of-the-year award.

I look forward to hearing she's been issued her walking papers toute suite -- with no 'golden handshake'.