I respectfully disagree with Mr. Picard.

As a member of a profession, I signed the Rules of Professional Conduct for my governing body and take this very seriously.  I know that violation of these rules, work-related or not, may result in discipline including expulsion from the profession.  Part of these rules include how I conduct myself with regard to other members of the profession.  Publicly shaming other members is NOT acceptable.

Ms. Strom was not given "the message [...] that no one should dare complain about care"  but that complaints against other members should be done according to the rules of the profession, to which she agreed.  The members she complained against had the same right to be notified in private that their conduct  was being questioned, and to be evaluated by the governing body, and not by one member.  Further, if she truly believed incompetence existed, she was obligated to report this (or would be in my prof). 

I believe the RNA made the correct ruling.