It isn't lack of empathy.  The man and his family have no doubt been through he!! and back and has now landed in Canada and everyone empathizes with that.  However, rather than appreciate what he has been given upon arrival in Canada this article gives the impression that he appreciates nothing.  Effort has to be made by the refugees to settle no matter what their set of circumstances are.  The Gov't has also failed the refugees by not insuring that there was enough English classes but one has to ask would he even go.