Sounds like Kingswell has dealt w/a few narcissists and sociopaths, and learned important lessons.

Many people are amenable to reason, and fundamentally fair and caring. Some are not - and that may have been adaptive in other, more 'Game of Thrones' kinds of times.  

We need ways to deal with and constrain the fringe elements.  Yes, we have to do this carefully. Who gets to decide what is acceptable and what is 'fringe', or hate speech, is a delicate issue.  But there is no reasoning with certain people and ideas, and we should stop trying.