I sure hope that Rogers new CEO can put a fire under the customer service people. After 20 odd years (some very off) as a Rogers customer I finally cut the cord.  I had placed our cell phones on 'vacation mode'.  Ended up getting billed every month for the vacation stop + the regular charges.  Every month I spent 30 to 40 minutes speaking and/or emailing various customer service personnel explaining the situation. Every month (Jan/Feb/Mar) they profusely apologized and said everything was hunky dory only to end up with the same billing mess 30 days later.