That's not only disgusting, it's humiliating. I have a theory that mid-level management in a lot of low-margin corporations have been given their marching orders-get the foot soldiers to toe the line, no exceptions of you're out the door. Treated like dog waste, the foot soldiers in turn take it out on anyone they have power over, which in your case is the stressed customer. Never mind that they lost a fare (after hauling off doctor Dao they lost all the fares for that flight), the rules must be followed to a T. It's crazy, in my opinion. I would rather drive two days than get on an airplane where I'm squished and have to fight for an armrest.