I worked for Sykes about three years ago.  There was a break room rumor going around that Sykes mo is to open a call center, exhaust customer base by selling an unsuspecting AT&T customer a product that had nothing to do with the reason they called in for. That is issues they were having with AT&T.  In this case it was an inferior cable network called Uverse.  The rumor was that Sykes opened up call centers for this very purpose and closed in about three years.  Hmmm