In the few times I had problems with Alaska Airlines, they handled it like a pro and their people actually went overboard on my behalf. So I considered us lucky to have them as our primary carrier.  I learned to take things in stride. Delta wasn't bad, I always had good experience with them. I remembered Pan Americans had pretty good customer service and Western Airlines too. Good old days..... A friend who once worked for United told me that their leadership don't care about the employees and employees really don't care about the passengers. That is called poo flowing downward and at the bottom, lies the passengers!! Good thing about the recent incident.....it might take a bite out of nasty behavior by many airlines out there. No airlines want to be nail to the cross like United is right now. Maybe some good might come out of it?