Can anyone comment on what would be protocol for rescuers in a situation like this? Assuming the victims had called 9-1-1 to report their location, wouldn't their rescue be top priority? It was reported that the elevator's were not working, but was that because they were in lockout mode initiated by the FD? If so, couldn't the FD have used the elevators to reach the victims' floor much quicker? If not, were the elevators faulty? It was reported that one end of the building's stairwell had extreme conditions that made rescuers have to turn back. Was there another stairwell on the opposite side of the building being used simultaneously? It just seems that if there was enough time for someone to make a phone call to family, that there might be enough time in a major city with lots of high-rise buildings, for a quicker rescue response. Were these victims told to stay in place and wait, only to miss a chance at escape?