This American airline snafu was only supposed to last about a week then go away. Elise what on earth do you think your doing! Let it go for Christ sake. Don't you think American Airlines has suffered enough? Their first response was denying any wrongdoing.Im sure they feel that one weeks worth of bad publicity was penance enough. You made your article out to be about poor airline service in general but without American leading the charge for marshal law I believe you would have picked another topic to write on.