I stopped going to FSM because the new owners didn't know or care who their customers were. I had high hopes that they would eventually get their sh*t together but every time I went (3 dozen +) it was a big disappointment. Shelves half empty, coffee to-go area never stocked and dirty, pastries on dirty unlined trays, NO flowers, balloons were an afterthought (took 20 minutes to find the owner to filled one up with helium), you couldn't tell what holiday it was in the store due to ZERO merchandising, outdated meat and dairy (butcher?), wilted/rotten produce (was there a produce person?), fresh bread area not stocked, the items I liked were no longer available (Oh! Berries Mountain Fruit Co Jam/Essential Baking Co Pain du George), no merchandising at the entrance besides large cardboard boxes of squash, "CHEAP LIQUOR" on marquee when they finally got their liquor license, and no grand opening. It's their fault. They were terrible at marketing the new store. Period.