Please! The rot at Sears started about 20 years ago when it was being run by Michael Cohen who decimated the structure of the company. When it became obvious of how much damage he had caused he jumped ship and the company hasn't recovered since. It's the legacy of the bean counters writ large. Experienced sales people were sacrificed and replaced with minimum wage personnel with no experience whatsoever. The Craftsman brand, a clear advantage, was essentially abandoned and replaced with more clothes stands and trinkets. Service centers were eliminated or moved to remote locations with very little in the way of parts in stock at any time. For example, I had to wait almost two months for a central vacuum motor. 

Sears has lost it's way. They are no longer the company a customer could rely on. Now, buying an appliance from Sears is a crap shoot. When something goes wrong, they may or may not have the part to repair, or it might take weeks to get parts or service. They are gone.