all service companies have warts.  I used to work for Comcast , Brighthouse, and a small regional dish service on the west coast  and each had lots of problems.  No different here, I had Oceanic for over 15 years.  My Mom and Dad didn't like them and asked me to help them get Hawaiian Telcom.  That was a disaster unfortunately, and just for TV too.  It was always glitchy, and service appointments were 3 weeks out minimum.  The folks switched  back to Oceanic (Spectrum now) and they're satisfied.  My beef with Oceanic  before was their flaky equipment, but that seems to have improved with a new series of boxes (i bought my own modem), so the fam's all good, and I got my surf channel.  Both companies undergoing big changes with the mainland "intrusion", we'll see how it all shakes out ...