I don't quite see the "inequality" in service that you write about as being the main evil; though of course, unlike most other industries, airlines are constantly trying to see how far they can push their "captive" customers. The bigger problem is the lack of real competition in the Canadian Airline industry, which allows literally one or two air carriers to do pretty much what they like in abusing passengers. Ryan Air and some other new airlines did a tremendous amount to shake up the European airline industry and make it much more competitive but, somehow, we are not allowed to  benefit from real competition in Canada. That is the real problem. Until the Canadian airline industry is allowed to enter the 21st Century, we can expect more and more abuse from airlines.