I feel exactly the same, Elise.  The concept of customer service has long gone by the wayside; now it means the customer serves the business/vender. Airlines are especially bad because they have the power of the federal government behind them.  Remember when a gas station attendant used to fill your tank and clean your windshield? For the price of oil and gas now they should be licking the grime off with their tongues. But I digress.  I for one am sick of being treated as though a business is doing me a favor to take my money.  As a result, I only patronize such businesses when I have little to no choice. My money goes to businesses that appreciate mine.