My wife and I are Rogers' wireless customers for many years and our combined annual bills well-exceed the $2000 mark. For the longest time, we get "roaming prompts"...while we are home so, when we decline we get almost cut off until the system "decides" that we are not out of our home base.  I have called and complained multiple times and had surveys done, to simply be told that it is not the system but my BlackBerry Z10 or my wife's Samsung flip phone. This is ridiculous, when Rogers claims that the have spent billions (yes BILLIONS) improving their system coverage. We live close to the US boarder at Ocean Park in South Surrey, B.C.  and Rogers' excuse is that "the system" gets confused by US signals...etc., etc., etc. We have not switched to another provider because we were told that they are all the same, in the meantime, Rogers keeps changing CEOs and claims to have spent all this money on infrastructure just to show that they are doing something regarding customer satisfaction!