This is just one more example of a botched process by the Harper Government who were fixated on producing a balanced  budget  after 8 years of deficits. So- the GM shares fire sale. dumping valuable  diplomatic residences and cutting the funds necessary to run programs, and in this case rolling out programs and claiming  savings without providing the resources fo them to succeed.

 https://www.nytimes.com/2016/11/18/world/canada/government-workers-pay.html?_r=0

"the Harper government put so much emphasis on saving money that it undermined efforts to ensure that the system would function well...“When they say IBM is adhering to the terms of the contract, it’s true,”... “The government just didn’t scope out the contract properly.”..the Conservatives had skimped on training for the 500 workers hired to run Phoenix, “versus actually buying into what IBM had advocated as the amount of training that really needed to take place.”