For most customers,

The elephant in the room is Hydro One's fraudulent delivery charges.
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Starting with its mandated "objectives" under the Ontario Energy Board Act, the OEB has been willfully blind in sanctioning outrageous increases in delivery charges that far exceed those of similar utilities.

According to Section 1:

1 (1) The Board, in carrying out its responsibilities under this or any other Act in relation to electricity, shall be guided by the following objectives:
1. To protect the interests of consumers with respect to prices and the adequacy, reliability and quality of electricity service.

.Section 2 requires it to promote economic efficiency and cost effectiveness.

What? In one of the fattest utilities in North America, overstuffed with greedy political sinecurists? For years, the Liberals have been buying Power Workers' Union votes, and the OEB has been rubber-stamping this scheme of political corruption.