I'll tell you true there is just too much incompetency in the HAuthority and SDS.  Every year I submit receipts to SDS.  Every year they get something wrong.  I've learned to do everything w/them via email.  That, unfortunately, has been the only way I can hold these folks accountable.  Lack of attention?  Inability to listen?  I do not know what it is but I'm not surprised to hear lots of 'loss' monies are involved.