"...while younger potential customers demand faster and more convenient digital service"  
This could equally apply to so many facets of public service, yet the redundant and the deadwood, and their unions, and management, and the politicians who approve the public budgets, claw to their positions as if there was no deficit or debt (and its quite scary how many people, even public servants, confuse and/or conflate the two.   Oh well, the public debt party goes on...for now.