The writer dwells on the obvious. The Ottawa tarmac incidents this week point to the reactions of airline staff that are inarguably childish in nature. Providing information and basic necessities are indeed basic and rightly expected by paying adults. 
When the most basic necessities can't be provided as customers are held captive in small space for several hours, perhaps our airlines just aren't capable of managing the increasing climate-driven complexities of operating an airline. 
After all, it's super simple to up-charge customers. And equally simple to provide no information, no water, no power, no air. So simple indeed, that any one of us could operate such a business.