Agreed.  I was a compensation advisor for DND.  We got periodic updates regarding the trainees in Miramichi.  The problem started back in 2012 when the Pay Centre first opened.  On top of that, some of the advisors in Ottawa were also fairly new and/or the advisor job was a stepping stone to higher paid jobs.  In fact, at one point, we in Esquimalt BC (part of greater Victoria) had to help out by taking 300 accounts that had a LOT of problems.  After 2-3 years, we were finally able to give the accounts back to the Ottawa group.  It was a lot of stress for the advisors who managed the 300 accounts.  Can't recall if the 300 accounts came to us before or after Harper's announcement in August 2010.
There is no way I will ever return to help out with the Phoenix mess.  The job is/was stressful.