This whole project is a shambles and senior management in the public service owns this disaster and should suffer the consequences. First, the contract with IBM was clearly weak and is allowing IBM to milk the federal government. I understand that the Queensland government is suing IBM because of non performance of this very program, why aren’t we doing the same. Secondly, computer programs usually undergo a beta testing phase before release before general release. It would have made sense to have tested the program on one or two departments and only if it worked release it for use with all federal public servants. There is ample evidence of incompetence by the senior management and heads should roll.