That is the usual problem when a 500-700 word newspaper editorial tries to sum up an entire organization.  

The organization and the editorial writer usually try to emphasize  that portion that will garner the most support (think tear-jerker advertising for any cause--puppies?  little kids? helpless whoevers) and ignore administrative overhead and such because few are enthused about paying for that sort of thing, necessary as it is.

An editorial is pushing a cause; it seldom mentions any warts.