WestJet is the airline that promised my family to reimburse us for winter clothing we had to buy when our flight was diverted to a city in the Prairies and reneged on the promise. That was in 2012. Numerous letters to WestJet HQ in Calgary have resulted in nothing, nada, zilch.

That's what you call "forming strong relationships"?

The only silver lining in this story is that our family's boycott of WestJet over the $200.00 owed has cost the airline thousands of dollars in lost revenue.