Mrs. Collins should also complain/report this to the Oregon State Real Estate Agency (if she hasn't already).  They will investigate (independent of the law suit) and come to their own conclusion(s) and administer the appropriate discipline. Which, could be temporary license suspension or perhaps just a reprimand.  However, no matter the outcome, the complaint and subsequent investigation would then become a permanent public record attached to the realtors' license.  Good luck Mrs. Collins.