Please don't confuse the actions of the guys actually fighting the fires with "arm-chair management". For those that still respond negatively to the Firefighters (that you only call when you need them... and who will always respond) please feel free to go to one of the stations or the training center (http://www.honolulu.gov/HFD/) and have them put you into Turn-out gear and a SCBA and then drag an un-charged hose with nozzle up a couple of flights of stairs. Get a feel for what these guys and gals go through overtime they respond to an emergency.