Don Kahle is essentially correct in his "A Shift at Egan Could Warm Your Heart;"  But the sentence which reads "Think of the guests as your neighbors without addresses"  is particularly rose-colored:  some of the clients have severe alcohol or drug-related problems.  Compound that with severe health problems and a few who ought to be institutionalized (Thank God there are only a few) but are left out on the streets, and you have a perfect storm of special needs cases.   Having been a volunteer for what is now my fifth season, I know whereof I speak.  I just want any new volunteers to go in with their eyes wide open.