What is Managed services?
{{complex|date=August 2023}} '''Managed services''' is the practice of [[outsourcing]] day-to-day [[Management information system|management]] work. It is a calculated way for improved operations inclusive of [[Production line|production]] support and [[life cycle]] build/maintenance activities. The [[business]] owner or administrator, who has direct oversight of the organization or system being managed, is referred to as the client, or customer. The person or organization that manages and provides the service is regarded as the service provider.<ref>{{Cite news|url=http://searchenterprisewan.techtarget.com/definition/managed-service-provider|title=What is managed service provider (MSP)? - Definition from WhatIs.com|newspaper=SearchEnterpriseWAN|access-date=2017-12-11|language=en-US|archive-date=2017-12-07|archive-url=https://web.archive.org/web/20171207133701/http://searchenterprisewan.techtarget.com/definition/managed-service-provider|url-status=dead}}</ref> It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.<ref>{{cite web|author=OryxAlign|title=An Insight Into IT Service Delivery: Traditional Break-Fix vs A Managed Service|url=http://www.oryxalign.com/wp-content/uploads/2015/05/An-insight-into-IT-Service-Delivery_Break-fix-vs-Managed-Services.pdf|url-status=dead|archive-url=https://web.archive.org/web/20170202000758/http://www.oryxalign.com/wp-content/uploads/2015/05/An-insight-into-IT-Service-Delivery_Break-fix-vs-Managed-Services.pdf|archive-date=2017-02-02|access-date=2016-03-28}}</ref><ref>{{cite web|author=Nimsoft Guest|date=5 March 2010|title=How Break/Fix Can Break Your Managed Services Business|url=http://mspmentor.net/blog/how-breakfix-can-break-your-managed-services-business|url-status=dead|archive-url=https://web.archive.org/web/20170707082519/http://mspmentor.net/blog/how-breakfix-can-break-your-managed-services-business|archive-date=7 July 2017|access-date=28 March 2016|publisher