utterance: Thank you for calling Intellibank. My name is Suzie, and how may I assist you today?

utterance: Hey, Suzie, how are you doing today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking, and how about you? I hope you're having a wonderful day as well.

utterance: Yeah, actually, so far so good. I'm calling from Magma Architectural Design, and what I need to do is make an internal transfer.

utterance: I'd be more than happy to assist you with that this morning, ma'am. I do need to get some information from you so I can go ahead and pull up your account. May I have your full name as well as your birth date, please?

utterance: absolutely. My first name is Evelyn E V E L Y N and my last name is Hagan H A G A N, and my birth date is February the eleventh nineteen ninety-six.

utterance: Thank you so much, Ms. Hagan. I have your last name spelled H A G A N, and I have your birth date as February the eleventh nineteen ninety-six, was that correct?

utterance: Yes, ma'am.

utterance: Thank you, and may I also have your PIN number, please?

utterance: sure, that PIN number is four fifty two sixty eight double zero five.

utterance: Thank you. I have four five two six eight zero zero five.

utterance: Yes, ma'am, that's correct.

utterance: Thank you so much. OK, Ms. Hagan, may I have the account number you would like to withdraw the funds from?

utterance: yeah, that is four eleven four twenty five sixty-four fifty-nine.

utterance: Thank you. I have four one one four two five six four five nine.

utterance: Yes, ma'am, that is correct.

utterance: Thank you, Ms, Hagan, and may I have the account number you would like the funds deposited into?

utterance: Absolutely, that's six ninety five one thirty four seventy-one forty-three.

utterance: Thank you. I have six nine five one three four seven one four three.

utterance: Yes, ma'am.

utterance: Thank you, and how much would you like to transfer today?

utterance: we need to transfer nine thousand five hundred two dollars and forty-five cents.

utterance: Thank you. That's nine thousand five hundred two dollars and forty-five cents, correct?

utterance: Yes, ma'am.

utterance: Thank you so much, Ms. Hagan. Just one moment while I get this processed for you.

utterance: OK great. Thank you, Suzie.

utterance: Yes, ma'am. OK, Ms. Hagan, I do have the nine thousand five hundred two dollars and forty-five cents withdrawn from account number ending in six four five nine, and deposited into account number ending in seven one four three. Was there anything else that I could assist you with today?

utterance: yeah, Suzie, actually, since I do have you on the phone, could I go ahead and verify the balance in the account number ending in seven one four three. That's the one that I just deposited those funds into.

utterance: I'd be more than happy to assist you with that with that today, Ms. Hagan, and just to double check, the full account number was six nine five one three four seven one four three?

utterance: Yes, ma'am.

utterance: Thank you so much. Just one moment while I pull up that information. Ms. Hagan, I'm showing that new account balance is seventy-six thousand seven hundred sixty dollars and sixty-seven cents.

utterance: OK that's exactly what I have, was seventy-six seven sixty sixty seven, correct?

utterance: Yes, ma'am, that is absolutely correct. Was there anything else I could assist you with?

utterance: yeah, I'm sorry to be such a bother but could I go ahead and check the available balance on our Intellibank Business platinum card?

utterance: Oh, you're not a bother whatsoever, Ms. Hagan. I'm more than happy to assist you with anything you need. That's what we're here for. May I have that card number, please?

utterance: yeah, that card number is four nine one six seven zero nine three forty eight twenty seven zero one zero zero.

utterance: Thank you so much, Ms. Hagan. I've got four nine one six seven zero nine three four eight two seven zero one zero zero, was that correct?

utterance: Yes, ma'am.

utterance: Thank you very much, Ms. Hagan. Just one moment. I'm showing that available balance as twelve thousand two hundred sixteen dollars and ninety-eight cents.

utterance: All right. Twelve thousand two hundred sixteen ninety-eight?

utterance: That is correct.

utterance: OK great. Well, thank you so much for your help today, Suzie.

utterance: And thank you, Ms. Hagan. Was there anything else that I could assist you with today?

utterance: No, ma'am, you have been extremely helpful. Thank you.

utterance: And thank you so much, Ms. Hagan, for calling Intellibank, and you have a wonderful day.


speaker_role: Agent

utterance: Thank you for calling Intellibank home of the smart savings and low rate V A loans. My name is Richard how can I help you today?

speaker_role: Customer

utterance: Hey this is Joe here and I'm looking to get my credit report.

utterance: Okay Joe. I can definitely help you out with that.

utterance: Well let's get it done.

utterance: Okay Joe what's your last name?

utterance: Oh I'm sorry yes it's Joe Saxon.

utterance: Joe Saxon. Is that Joe with a J O E or J O?

utterance: Yes J O E. S A X O N.

utterance: All right Mr. Saxon. OK so I'm gonna need to access your account.

utterance: There's a four digit pin that's associated with your account. What is that?

utterance: Two two three eight.

utterance: Two two three eight. fantastic.

utterance: And I will pull open your account with this.

utterance: OK, just go ahead and verify your date of birth please.

utterance: That's eleven fourteen nineteen eighty-five.

utterance: And may I also have your mailing address?

utterance: it is four three six eight Wilbur Ave. That's L A.

utterance: Nine oh oh oh one.

utterance: Nine zero zero zero one. Okay great. All right.

utterance: excuse me

utterance: Okay so we're getting your credit report. sent to you that is the order of the business today. What is your social security number?

utterance: It is two two two four four six six eight eight.

utterance: Six six eight eight.

utterance: All right and we're going to be pulling up your credit report and getting that delivered to you.

utterance: Just give it a moment while the computer populates.

utterance: All this information for you and compiles it into a PDF. how would you like this sent to you? Would you like we have two methods of delivery. certified mail or secured email?

utterance: Email.

utterance: Okay we're gonna go with secured email. mkay so when this credit report is delivered to you it will be a PDF file and you can print it out as many times as you like. It is secured so you don't have to worry about your information being stolen or hacked identity fraud or anything like that.

utterance: also

utterance: There's a one time charge with sending this credit report out to you of twenty-five dollars. But we can we can bill that to your business account or to your business credit card. Which would you like?

utterance: Just do it to the account.

utterance: To the account okay now I have a couple of of your business accounts here. Which account would you like it billed to?

utterance: bill it to the let's see

utterance: Bill it to the main account. seven oh nine. B S.

utterance: Seven oh nine B S. Okay I see that here.

utterance: All right. So I have your permission to run this charge for twenty-five dollars?

utterance: Yes indeed.

utterance: To this account? Okay give me one moment and I'll run that through.

utterance: Do you need a credit card number or something?

utterance: No sir you authorized it to be charged to your account.

utterance: You already got the account on there?

utterance: Yes.

utterance: The information there?

utterance: Yes.

utterance: OK.

utterance: All this information will be outlined on your receipt which will also be in this email I will send to you.

utterance: You will also have links.

utterance: To our website for online banking as well as our mobile app.

utterance: so any questions, comments, or concerns that you may have regarding our bank, any services or your account they can be answered twenty-four seven from our help desk.

utterance: All right.

utterance: Okay. and just one moment. we're at about eighty-five percent of this thing being populated just keep in mind that we have great rates on our SBA loans and they're also many perks that are coming with your Diamond Checking that you have.

utterance: So definitely be aware of those. And is there anything else that I can help you out with today?

utterance: you know I was thinking about one of those Intellicards. Intelli Travel Cards you know and

utterance: Okay. We.

utterance: You know you know the Intel chip card?

utterance: We have Intellabank Traveler's Cards.

utterance: Yes that's what I was talking about.

utterance: Yes.

utterance: But you know I was looking at the interest rate and you know maybe I'm gonna hold off on that right now.

utterance: Okay.

utterance: So that's it for today?

utterance: Well as I said there are different perks for your Diamond Checking. But I'll put some of that information in your email as well.

utterance: I appreciate that. Have a good day.

utterance: Thank you you too.


utterance: Thank you for calling Intellibank. This is Sunday. How can I help you?

utterance: Hey Sunday?

utterance: Yes, that is my name. Sunday. It was my dad's one of his favorite. There's a song Sunday kind of love so.

utterance: OK.

utterance: He just thought it would be cute. No. You don't like my name?

utterance: I it's it's I I never heard. You know I've heard of Wednesday You know from the Adams Family. I never heard of Sunday.

utterance: Mhm.

utterance: Right.

utterance: It's pretty unique.

utterance: It is absolutely. Which is cool. Unique is cool. It is yeah. So. All right. So I'm I'm a little flabbergasted and caught off guard. Anyway Sunday thank you for taking my call.

utterance: And I'm a long time customer of Eternalbank.

utterance: Did you just say Eternalbank?

utterance: I did.

utterance: That's so funny.

utterance: Oops I messed up.

utterance: I'm sorry. I'm not trying to be sarcastic or anything. But it's Intellibank.

utterance: Which I'm sure you knew. But it's so funny because I'd say like maybe one or two people a day only say Intellibank. I get Intellivision, Intelligent Bank, that's one of like our biggest ones. Is Intelligent Bank.

utterance: Yeah. See, I'm still thrown off by the whole Sunday thing. I'm sorry.

utterance: Aww, you should look up the song. Sunday kind of love.

utterance: I'm gonna I'm gonna look it up. At least I didn't call you like Tuesday. Or Saturday.

utterance: Mm. I get that a lot too though.

utterance: Yeah. I'm sure. I'm sure It's nonstop

utterance: Yeah.

utterance: Bad jokes.

utterance: Yeah.

utterance: Mhm.

utterance: It is.

utterance: OK.

utterance: Mhm.

utterance: So all right. So the reason I did call. Why did I call? I forget now. Oh. So I have my my sister is. Like I said, I have a business account with with Intellibank.

utterance: Mhm.

utterance: And My sister has been you know almost like a silent partner who is starting to get a voice and come more on board with my business. And I have her you know handling paying bills and and and doing shopping for inventory and stuff like that. So she's always you know she has my card.

utterance: Mhm.

utterance: But it's very inconvenient when you know. I I need it. She needs it. Et cetera. Et cetera. So I don't know if there was ways around you know. To get her her own card. Or or maybe even more. Do I have to like set up a whole new account? Like what's the process of this?

utterance: Right. OK. No you don't have to do a whole new account. You just add her to the account.

utterance: OK.

utterance: So we just add a user.

utterance: OK.

utterance: And then we can issue her her own card.

utterance: OK.

utterance: So is that. Does that sound.

utterance: Yeah. Yeah.

utterance: Good to you?

utterance: So It's not like a whole big to do then?

utterance: No. Not at all. I can do it for you right now.

utterance: Oh Wow. OK.

utterance: OK.

utterance: That would be amazing.

utterance: All right. So. Let's start with your first and last name.

utterance: All right. My name is Wayne.

utterance: OK.

utterance: Dudley.

utterance: Wayne Dudley. OK. OK Mr. Dudley. What is your date of birth?

utterance: it's October twelfth nineteen eighty-one.

utterance: OK. And your PIN number?

utterance: the PIN number is one two.

utterance: Mhm.

utterance: Eight one.

utterance: OK. And what is your account number?

utterance: Oh. Hang on one second for that one.

utterance: OK. No problem.

utterance: OK. The account number is.

utterance: Mhm.

utterance: Zero eight.

utterance: OK.

utterance: Eight six.

utterance: Mhm.

utterance: One one seven zero nine.

utterance: OK. Perfect. And what is the new user's name?

utterance: It's Lauren.

utterance: OK.

utterance: Dudley.

utterance: And is it How do you spell Lauren's name? I just want to make sure.

utterance: L A U.

utterance: OK.

utterance: R E N.

utterance: OK. So it's Lauren Dudley.

utterance: Mhm.

utterance: And it's D U D L E Y. Correct?

utterance: Yeah. And do you need her social security number first?

utterance: actually yeah. You can give me her social.

utterance: OK. Her social is one seven nine.

utterance: OK.

utterance: One one.

utterance: Mhm.

utterance: Two zero seven six.

utterance: OK.

utterance: And her

utterance: Birthdate is

utterance: OK.

utterance: August fifteenth.

utterance: OK.

utterance: Nineteen eighty-five.

utterance: OK. And what is her address?

utterance: Oh. Good question. What is her address?

utterance: I'm trying to flash back to the Christmas cards.

utterance: All right. It's Thirteen oh one.

utterance: Mhm.

utterance: Oakland. That's O A K.

utterance: Mhm.

utterance: L Y N.

utterance: OK.

utterance: Drive.

utterance: OK.

utterance: And that's Haverford.

utterance: Mhm.

utterance: Pennsylvania.

utterance: OK.

utterance: One nine oh eight three.

utterance: OK.

utterance: And do you happen to have her driver's license number?

utterance: You know what the scary part is? I do have it just in case.

utterance: the driver's license number is.

utterance: Mhm.

utterance: One seven.

utterance: OK.

utterance: One two one.

utterance: Mhm.

utterance: Two six nine.

utterance: And what state is that issued with?

utterance: Pennsylvania.

utterance: OK.

utterance: And what is her what would be her PIN number?

utterance: her PIN would be one one seven nine.

utterance: OK.

utterance: All right. Well, you're all good to go. She is part of the account now and

utterance: Wow.

utterance: And Yeah. That's exciting for her. So what so what we'll do is I'd like to send you an email so you can set up your online banking.

utterance: OK.

utterance: And then you can add her to other things if you would like as time goes by.

utterance: It's not that crazy Sunday.

utterance: OK. Also and then also you can order her card through that.

utterance: All right. Perfect.

utterance: Too.

utterance: It'll come quicker if you do it the online banking way.

utterance: OK.

utterance: So what's your email?

utterance: It's Wayne Dudley eighty-one.

utterance: OK.

utterance: At Gmail dot com.

utterance: All right. Perfect. All right. So I've sent that over to you. And Mr. Dudley is there anything else I could help you with today?

utterance: That's everything.

utterance: All right. Thank you so much for being a part of Intellibank.

utterance: Thank you.

utterance: Take care.

utterance: You too.


utterance: Thank you for calling Intellibank, my name is Steven, how may I assist you?

utterance: yes, this is Dan Thomas, T H O M A S. And I need to update my email address of my business.

utterance: All right Mr. Thomas, I can certainly help you with that. Can I have you verify your first and last name for me one more time?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you. And your date of birth please?

utterance: May twelfth nineteen sixty.

utterance: And then your authenticating PIN number.

utterance: hang on, I've got a feeling I've got it written down somewhere. I don't remember it.

utterance: All right Sir, no problem. Take your time.

utterance: Well I can't seem to find it.

utterance: All right, well unfortunately Mr. Thomas, without that authenticating number, I cannot access your account or change any of your details.

utterance: OK

utterance: Would I be able to go to a branch and could they help me out?

utterance: yes Sir, you could go to any of our commercial branches and provide them with a photo ID. and a copy of a business document that shows you as either the owner, partner or corporate officer and you can update your PIN number that way.

utterance: OK that sounds great, can you assist me with the closest branch?

utterance: I certainly can Sir. what is your location?

utterance: it is seventy-six Sunbeam Drive Canyon Country California. Nine one three eight seven.

utterance: All right that's seventy-six Sunbeam Drive, Canyon Country California nine one three eight seven, is that correct?

utterance: That's correct.

utterance: All right, let me see what our closest commercial branch is to there.

utterance: All right, looks like we have one about ten miles from you at one fifty-five Magnolia Avenue. And that is also located in Canyon Country California.

utterance: OK can you tell me what what days they're open and what hours?

utterance: Yes, sir. That branch or specifically the commercial. part of that branch, will be open Monday through Friday from eight a.m. to five p.m..

utterance: OK, sounds good.

utterance: All right sir, and is there any other questions or concerns that you might have today?

utterance: can you tell me what type of loans that you offer?

utterance: Absolutely. We offer term loans, secured loans, real estate loans SBA seven ay and SBA five oh four loans.

utterance: OK, and as a business owner I assume that I will get a preferred interests rates on those type of loans?

utterance: that is going to depend on the amount of the loan, your business's credit rating, and your businesses asset value.

utterance: OK. if I wanted more information is there someone I can talk to?

utterance: Absolutely Sir. I can put you through to our loan department where they can give you more detailed information and help see if you qualify and tell you specifically what rates would be available to you and your business.

utterance: OK that sounds good, yeah.

utterance: All right Sir, I will put you through to them. Is there anything else that I can assist you with today?

utterance: can't think of anything. your day going pretty good so far?

utterance: Yes sir, my day is going quite good.

utterance: All right, mine mines going pretty good too.

utterance: That is absolutely wonderful to hear Mr. Thomas. All right, well I will go ahead and transfer you over to our loan department. And in the meantime there will be a brief survey that you can fill out to let us know how we did today and how we can better service you and your business in the future.

utterance: All right, thank you.

utterance: Thank you and thank you for choosing Intellibank and I will transfer you now.

utterance: All right, thank you.

utterance: Good luck.


utterance: Hi there, thanks for calling Intellibank. My name is Stephanie and who am I speaking with?

utterance: hi. This is Kevin.

utterance: Hi Kevin, nice to meet you and where can we get started today?

utterance: I just need to open up a a checking account please.

utterance: OK that's that's very doable and Kevin can I have her last name?

utterance: Warren.

utterance: Warren OK. Kevin Warren, two Rs or one R?

utterance: two.

utterance: Great, all right. Kevin can I have your address please?

utterance: six zero three South Cochran Avenue Los Angelos California nine zero zero three six.

utterance: Nine zero zero three six, OK. And what is your social?

utterance: one nine nine seven two eight eight four four.

utterance: Mhm. OK great, do you have your drivers license number?

utterance: let me go get my wallet. I'm gonna put you on hold. .

utterance: Go for it.

utterance: Sure thing, take your time.

utterance: OK I'm sorry, what did what were you asking for again?

utterance: Not a problem if you were able to take a look at your drivers licenses number?

utterance: Oh. Oh, yes. it is four nine three five four five.

utterance: All right. Let me enter that in for you. And then what is your four digit customer PIN number?

utterance: two five three five.

utterance: Two five three five, OK great. All right and Kevin what's your email address?

utterance: my email address is Kevin's ramen at Gmail dot com.

utterance: Kevin's ramen

utterance: At Gmail dot com, OK. And do you own a Ramen business?

utterance: I do. Correct.

utterance: Great, what's the name of that, Kevin's Ramen?

utterance: That's correct. Yeah.

utterance: OK sounds good and are you the sole owner Kevin?

utterance: yes I am.

utterance: OK and when did you establish Kevin's Ramen?

utterance: nineteen ninety-nine.

utterance: Great. All right and what is your annual sales amount?

utterance: About twenty-five thousand dollars.

utterance: Twenty-five thousand perfect. OK and then what's your tax ID number?

utterance: It is one five five five.

utterance: Great and where is Kevin's Ramen located?

utterance: Oh, it's six zero three South Korea Town, Los Angeles, California nine zero zero three six.

utterance: Great, and are gonna be opening a business checking account today?

utterance: yes, I just what is the difference there?

utterance: Sure, so with your business checking account there's no monthly fee and your personal you also don't pay a monthly fee but with your personal you do have an interest rate of six percent. And with your business account it'll only be two percent.

utterance: Oh very good. OK, I think I'll go with the personal account yeah.

utterance: OK personal account, we can do that. And what would you like your initial balance to be?

utterance: I'm gonna do just two thousand dollars.

utterance: Two thousand dollars. OK and what is your bank account number?

utterance: it is one nine nine one zero one nine.

utterance: OK great, how bout your routing number?

utterance: four five four nine five six.

utterance: OK great. All right so we'll open your personal checking account today. You can always add a savings account to that personal account as well as your business checking and your business saving. but we'll just keep it with your your personal checking today.

utterance: Mhm.

utterance: OK.

utterance: And again your interest rate will be six percent and no monthly fee. And did you any other questions about your account?

utterance: no that's it. Thanks so much.

utterance: OK great I'll send you a confirmation email.

utterance: Thank you bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help?

utterance: How you doing, Jerry. I was gonna do this online, but I wanted to talk to a person. I did not receive my statement on my five hundred loan.

utterance: Certainly, I of course, we're glad that we were able to talk to you here on the on the phone. That's why we make it easy and available for all of our customers who, some prefer doing things online. Others like of course, giving us a call here on the helpline. And of course, others prefer going in the branch. whichever way we can service our customer's needs, that's what we're here for, Sir. And, what I'll just need to do is pull up your account information and see if we can figure out what happened there with your statement. first of all, what's your first and last name?

utterance: Benjamin Freeman.

utterance: All right, now thank you, Mr. Freeman. And, what is the name of the business that has an account with us on file?

utterance: Called Ray's Construction Company.

utterance: All right. Thank you for Ray's Construction Company, Mr. Benjamin Freeman.

utterance: Yes, that's correct.

utterance: All right.

utterance: And, I'm gonna ask you a few questions because here we do take account security very seriously and, of course, with that being the case it's really for you and your business's protection. Mr. Freemon, what is your date of birth?

utterance: October twenty-six, nineteen seventy. And my phone num is seven seven zero, two two zero, five eight five nine.

utterance: All right, well thank you for that information.

utterance: And Mr. Freeman, if I could ask, what is your account number?

utterance: Well, my account num is nine eight four, six five nine, one nine.

utterance: OK, and Mr. Freeman, you mentioned you didn't receive your statement. what statement was that for, what type of account?

utterance: For my five hundred loan.

utterance: OK, OK. And is this the account number for your loan?

utterance: I Bel~.

utterance: No.

utterance: That's my checking account number, but my loan number on the five hundred loan is seven nine eight, six eight, nine one two.

utterance: All right, all right, and and what is your PIN number?

utterance: Well, that PIN number is one seven nine five.

utterance: All right. Thank you, Mr. Freeman. And yes, I was able to pull up both of your accounts here, four your SBA five oh four loan, as well as your business preferred checking account.

utterance: Yes, that's correct.

utterance: And, let's see here Mr. Freeman. You mentioned you didn't receive your statement for your SBA loan. Now, I show that we had this set up for paperless delivery, I'm meaning it's sent by email, and we have an email address, Mr. Freeman, of S Williams.

utterance: No, no. That ain't. No, it's B Freeman two at Ray's Construction dot com.

utterance: OK. That may explain why the statement wasn't received.

utterance: So, that's B Freeman two at Ray's Construction dot com.

utterance: That's correct.

utterance: All right. I'll get that updated here in the system, Mr. Freeman. And, we certainly regret any inconvenience that may have caused and I've gotten that squared away. And it is now, moving forward, you'll receive those statements at to that email address. With that said, Mr. Freeman, are you aware, or would you like to know when your next payment is due?

utterance: Yes.

utterance: Your next payment, for your SBA loan, is due on November the thirtieth.

utterance: OK.

utterance: Would you like to schedule a payment for that?

utterance: Yes, I would.

utterance: OK and, Mr. Freeman, when did you wish to schedule a payment for that. did you want to schedule it for its due date, or before then?

utterance: let's do it before the due date.

utterance: OK, what day did you wanna schedule the payment?

utterance: Yes, it is due on the thirtieth, let's do it on, on the let, let's do it on the twenty-eighth.

utterance: OK, so, that's November the twenty-eighth. And what payment amount did you want to make?

utterance: we're gonna do fifteen thousand.

utterance: OK, fifteen thousand dollar payment?

utterance: Yeah.

utterance: All right. And Mr. Freeman, what is the payment. the routing number that you wanted to make the payment from?

utterance: That routing number is six nine, five eight, seven nine, eight nine seven.

utterance: And what's the account number?

utterance: That account number is nine eight four, six five nine, one nine.

utterance: OK, so that's the account number that the fifteen thousand dollar payment will come out of to take care of the SBA payment.

utterance: That's correct.

utterance: All right.

utterance: And, Mr. Freeman, I was able to get that squared away and scheduled for November the twenty-eighth, for fifteen thousand dollars, to payment to your SBA loan, from the account information you provided, as well we've gone ahead and updated your contact information so that the statements are sent to B Freeman two at Ray's Construction dot com.

utterance: And with that being said, is there anything else we can assist you with?

utterance: no, that'll be all. I appreciate getting everything on track, and hey that's great. Thank you very much, everything's done.

utterance: Well, Mr. Freeman, we certainly do appreciate your business, and you know, hopefully, it's a lovely afternoon now, in your neck of the woods.

utterance: Hopefully, you get an opportunity to get some fresh air in between what I'm sure is likely a very busy day for you.

utterance: Yes, I'll definitely try and squeeze something in. Now, I appreciate that, and you have a good day.

utterance: Thank you, you as well.

utterance: Bye bye.

utterance: Bye.


utterance: Hi. Thanks for calling Intellibank. My name is William. How can I help you?

utterance: Morning, William. I'm just calling to, about my business account with you guys. And I just wanna change my street address cuz we're in the middle of a move.

utterance: For sure. for me to get into your account, I'm gonna need some information. could I have your first and last name?

utterance: Yeah. My first name is Brian.

utterance: Brian.

utterance: B R I A N.

utterance: OK. Brian.

utterance: And my last name is Lee, L E E.

utterance: L E E. OK. Can I have your date of birth, Brian?

utterance: Yes. My date of birth is August thirteenth eight one three in nineteen eighty-nine.

utterance: Nineteen eighty-nine. And could I have your mother's maiden name?

utterance: Yes, my mother's maiden name is Chu. C H U.

utterance: Chu and last question, I'm gonna need the last four of your social, or your bank account number.

utterance: Or my bank account number? OK. so yeah, social last four digits is one one eight seven.

utterance: Yes.

utterance: One one eight seven?

utterance: All right, I got your account all pulled up. Is nine eight seven three two five three six three three still a good number for you?

utterance: could you say that back again? I actually think it's a different number now.

utterance: Nine two six, nine two five, three six three three.

utterance: Oh no no. That's the same. Sorry, sir. I I don't know what I was going for. OK, yeah. That's the same number.

utterance: No worries. And what is the address you'd like to change it to?

utterance: so yeah, I'd like to change it to Five zero eight.

utterance: Five zero eight.

utterance: Valley Boulevard. V A L L E Y.

utterance: Valley Boulevard.

utterance: Uh-huh.

utterance: And the street, the sorry, the city is Alhambra.

utterance: Alhambra.

utterance: Is that a house or an apartment?

utterance: it's an apartment.

utterance: could I get that apartment number?

utterance: Oh yeah. Sorry. it's actually a duplex. number, it's number two.

utterance: Apartment two. OK. And I'm assuming that's California?

utterance: Yes, Alhambra California. ZIP code is nine one seven eight zero.

utterance: Nine one seven eight zero. All right, those changes should be reflected immediately. Anything else I can help you with today?

utterance: Nice.

utterance: Thank you so much. That was really quick. I yeah I'll I was just wondering, do. If I change that question. sorry. If I change that address for this account, would it change will the change be reflected in all my business cards as well, like credit cards?

utterance: Yes. Anytime you would use your card at say the gas station or anywhere else that asks you for your ZIP code or anything, you'd have to use the updated address.

utterance: OK. That's that's kind of what I was wondering. Cuz I need to go get gas for my car right now, so. OK, sir. Cool. What was your name, again?

utterance: My name's William.

utterance: William. That's right William. Yeah William is my my brother's name so I should I should remember that. OK. Cool. Thank you, William. I appreciate y'alls great work at Intellibank.

utterance: Yes.

utterance: Nice.

utterance: Well, thank you, Brian. We appreciate your loyal service.

utterance: And if there there's nothing else I can do for you, there will be a short survey after you hang up the phone. Please feel free to rate this interaction however you please and enjoy the rest of your day.

utterance: Thank you. I'll be sure to give you a good rating.

utterance: Thank you, appreciate it. Bye, Brian.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. My name is Jenna and I am here to assist you today. How could I help you?

utterance: Jenna is that short for Jennifer?

utterance: no it's actually just Jenna.

utterance: Do they call you Jen for short just like a Jennifer?

utterance: sure.

utterance: And then people extend it and make it wrong. Jen. Well the reason I'm asking is cuz my name is Stephen.

utterance: Mhm.

utterance: With a P H and people pronounce it with a V and I don't like that.

utterance: Yeah I you want your name to be exactly the way it. The way it is.

utterance: It's a P. Yeah, it's a.

utterance: P H cuz then they want to shorten it and make it Steve. And you can't shorten the P H.

utterance: Almost sounds like they have to call you Steph.

utterance: Steph right. See that's what it is. That's what my mom said but they don't get it right.

utterance: OK.

utterance: People don't get it right Jenna. They don't get it right when we have good names like that.

utterance: We yes I agree. I agree. Well what can I do for you today Stephen?

utterance: Yeah.

utterance: Well you know I just really called to talk about names. That's.

utterance: I'm good with that.

utterance: no before I really what I really I need to order some checks.

utterance: OK.

utterance: for my company. Need about three hundred.

utterance: OK. they do come in boxes of two hundred so then I would suggest getting two boxes and then you'd have a total of four hundred on hand.

utterance: Well can't I just get like one box and then you just break open the second box and just give me half cuz I really only need three hundred.

utterance: I wish I could but

utterance: You can.

utterance: Have the other ones if you want them.

utterance: Well thank you that's very nice of you it is a third party that does the printing for us so that unfortunately is out of our control.

utterance: Yeah, I can't call them huh? Oh well. and you said they come in boxes of two?

utterance: there's two hundred per box.

utterance: Two hundred. OK. Yeah, I guess we'll do we'll do two two boxes. We'll just have.

utterance: Yeah, it just means you're.

utterance: Getting an extra hundred and it's a little less than it just you have extra on hand so you don't have to order so soon.

utterance: They'll be collecting dust Jenna. I don't write a whole lotta checks but.

utterance: Right.

utterance: I'm trusting you.

utterance: OK. Stephen what is your last name?

utterance: Anderson.

utterance: A N D E R S O N?

utterance: E N.

utterance: E N?

utterance: Mhm. Andersen. That's another one that they.

utterance: OK.

utterance: Yeah, first time I've seen it spelled that way.

utterance: Yeah.

utterance: OK very good. All right and then can you please provide me your four digit PIN number?

utterance: that is six seven zero six.

utterance: Six seven zero six. All right. All right. I'm pulling up your information right now. Can you please verify your date of birth?

utterance: It's very personal but OK. Eight eleven seventy-five.

utterance: OK well, your secret's safe with me.

utterance: OK, I was gonna ask if you were gonna use that as your personal information to shame me.

utterance: No.

utterance: No, not at all.

utterance: Shaming's not allowed anymore Jenna.

utterance: I agree. I agree. OK so I see your information here. I do seen an address but can you please verify the address you would like these checks shipped to?

utterance: OK.

utterance: OK so we we have a we have a couple of addresses that we might have on file. One is eleven thirteen Broadway.

utterance: Mhm.

utterance: But our new address is three seven four Ventura Boulevard.

utterance: OK.

utterance: And we haven't we don't really have everything everything set up over there yet so I don't know if we need to send it.

utterance: You but you'd like it sent to the Ventura Boulevard address?

utterance: Let's send it to the Ventura address and can we make sure that the that address is on the check? Because our our eleven thirteen is the old address we're moving from.

utterance: Yes.

utterance: OK. So the old.

utterance: Address is. Will be no longer? I'll delete it from the system.

utterance: Right.

utterance: OK great.

utterance: Well, not.

utterance: Yet. We haven't moved. We got a couple more weeks so.

utterance: All right you can you can you can call in or go online and delete the address anytime you'd like.

utterance: Should be there.

utterance: OK.

utterance: And is there a suite number for Ventura Boulevard?

utterance: no that's that's the we we own the whole building.

utterance: Great and city and ZIP code?

utterance: it's in Long Beach California nine zero six zero two.

utterance: OK terrific. All right I have gone ahead and processed this for you. for two boxes of checks being sent to the Ventura Boulevard address. They should arrive within two weeks. and there is a confirmation in that email as well. just to let you know while we're always happy to help you over the phone any of this can be done online or on our mobile app. Is there anything else I can provide for you today Stephen?

utterance: and you just to follow up I wanna make sure it's S T E P H E N A N D E R S E N. Stephen Andersen. OK. Fantastic.

utterance: Yes. Correct.

utterance: Correct.

utterance: Yes.

utterance: All right. Well thank you very much. We appreciate your business and have a great day.

utterance: Thank you Jenna you too.

utterance: Bye Bye.


utterance: Thank you for calling Intellibank. My name is Steven. How may I assist you?

utterance: I'm thinking about getting a secured loan is that something you could help me with today?

utterance: That absolutely is something that I can assist you with.

utterance: Would you like to go ahead and apply?

utterance: yes.

utterance: All right, if I could have your first and last name please.

utterance: Dan Thomas T H O M A S.

utterance: Thank you. And your personal street address?

utterance: Thirty-six Edgemont Lane.

utterance: And which city is that in?

utterance: Canyon Country.

utterance: And state?

utterance: California.

utterance: And the ZIP code?

utterance: Nine one three eight seven.

utterance: All right, thank you very much. And then I will just need your social security number.

utterance: Three nine five two six eight zero one one.

utterance: Thank you, and can I have your driver's license number please?

utterance: O M five three D V H A I Q nine.

utterance: All right, thank you very much sir. And your authentication PIN number for your account that you have with us?

utterance: One zero six two.

utterance: Thank you very much. And the email address that we can contact you at?

utterance: Thomas customs at Gmail dot com.

utterance: Thank you, all right now what is the name of the business that you're applying for this loan for?

utterance: Thomas Custom Cabinets.

utterance: And are you the sole owner of said business?

utterance: I am.

utterance: And when was that business established?

utterance: Oh seven oh six nineteen eighty-one.

utterance: All right, thank you very much.

utterance: And may I know the gross annual sales of your business?

utterance: Two hundred thousand.

utterance: Thank you, and the address of your business?

utterance: Seventy-six Sunbeam Drive. Canyon Country, California. nine one three eight seven.

utterance: Fantastic, thank you sir. and where would you like to receive the mail related to this loan app at your personal address or at your business address?

utterance: at my business address.

utterance: All right sir, thank you very much. And then I will just need your tax ID for your business.

utterance: OK, hang on just a second let me see if I can find it.

utterance: Absolutely sir, take your time.

utterance: Well I can't seem to find it.

utterance: All right sir, unfortunately without that information I won't be able to process your loan application. you if you would like I can save this as a draft and give you a reference number for this call. If you do find that information you can give us a call back and finish the application process. or you can of course apply online or apply at one of our branch offices.

utterance: OK, yeah, applying in person might be easier I could bring in some more documentation I guess. can you give me the the closest branch that's located near me?

utterance: Yes sir, do you just want a branch located near Canyon Country, California?

utterance: yes, one that's located near thirty-six Edgemont Lane.

utterance: Certainly let me see what I can find yes, it looks like we do have a commercial office branch at one fifty-five Magnolia Avenue.

utterance: OK, can you tell me what days and what hours they're open?

utterance: Yes sir, the commercial branch there is open Monday through Friday eight a.m. to five p.m..

utterance: All right, that sounds great. How's your day going so far?

utterance: My day's been going pretty good been a pretty easy day how how's yours?

utterance: It's been going pretty good.

utterance: Well that's fantastic to hear.

utterance: All right sir, well if there's nothing else that I can assist you with today. I do apologize for not being able to complete your request. But I do hope that you find that information and are able to get your loan processed as quickly as possible.

utterance: All right, that sounds great.

utterance: Is there anything else that I can assist you with?

utterance: I don't believe so.

utterance: All right sir, well you have a great afternoon.

utterance: All right, thank you.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Lorena and I will be assisting you today. How may I help you?

utterance: Oh, sorry I have a really bad cough. hi, I just need to check the the the balance in my commercial account.

utterance: hi, I just need to check the the balance in my commercial account please.

utterance: Oh, sorry about that I I couldn't quite here you. Now now I've got you. you I'd be glad to do that for you. And may I ask who I'm speaking to today?

utterance: my name's Sally Berman.

utterance: and can you spell Berman for me please?

utterance: you're so funny. I everyone always asks me that. It's B as in boy E R M A N.

utterance: OK. Yeah, thank. Yeah, thank you, Sally. Sometimes I've seen it as a B U or B E All right, so Sally may I get your date of birth, please?

utterance: Excuse me.

utterance: Mhm.

utterance: nine twenty-two seventy-five. I can't tell anymore if it's seventy-four or seventy-five. I keep forgetting.

utterance: OK, and may I also get your security PIN it's a four digit number.

utterance: Oh, shoot I think it's four nine zero three. You know what? It's not. I'm sorry it's four nine one three.

utterance: Four nine one three.

utterance: That's right.

utterance: All right, let me input that.

utterance: Mhm.

utterance: OK, very good. And then may I also get are you are you all right?

utterance: I just have a really bad cough I'm sorry.

utterance: No, no it's OK, I just I feel bad

utterance: It's probably good we're not in the same room.

utterance: Do do you need to get some water? .

utterance: I do.

utterance: Actually can you hold on for one second please? Thank you.

utterance: Yes of course. Of course

utterance: OK, go ahead I'm sorry.

utterance: No I I. That happens to me too. Sally may I get the account number that I'll be looking up for you?

utterance: Oh, I should've had this ready with me. Can you hold on for one second. Let me grab it really quick.

utterance: No

utterance: Problem.

utterance: OK, are you there?

utterance: I am.

utterance: it's three four six five nine two.

utterance: OK, three four six five nine two. All right very good. Let me pull that up for you. OK, Sally I see that this is for your business total checking account with us. All right, I will be glad to check your balance for you. Did you need me to review any transactions or are we just looking at the balance?

utterance: Mhm.

utterance: Mhm.

utterance: I actually. Yeah, I have a question about one transaction from last month. But if you could just tell me the balance first, that would be great. That's OK.

utterance: Of course. I'm sorry, let me get to that.

utterance: the balance in your account is twelve hundred ninety-seven dollars and forty-two cents.

utterance: OK, ninety sorry my OK, yeah and I just wanted to see if a check number went through yet. If you could check that for me.

utterance: Certainly what is the check number?

utterance: It's one zero zero.

utterance: One zero zero. Oh, the first one on this one. OK.

utterance: Oh no, I'm not done.

utterance: I'm my goodness.

utterance: Oh that's OK. .

utterance: One, no you're fine. It's one zero zero seven eight.

utterance: OK, one moment please.

utterance: Mhm.

utterance: Yes, I do see that this posted on the seventh in the amount of two hundred dollars.

utterance: OK, that's great thank you.

utterance: OK, very good.

utterance: Mhm.

utterance: And were there any other accounts that you needed me to look up for you today?

utterance: I'm just curious what's the interest rate if I were to open up a a business savings account?

utterance: the I'm sorry the savings account or OK, the the current interest rate for our smart savings account is three percent.

utterance: Three percent. And is that a variable rate?

utterance: It it varies with the market.

utterance: Uh-huh.

utterance: It's it's not it's not set by our company it's set by the FCC.

utterance: Right and do you guys charge for that? Is there a fee to have a a commercial savings account?

utterance: If you're balance falls below five hundred dollars a month there is a twelve dollar fee. As long as you keep that account above the five hundred dollars there is never any fee.

utterance: Got it.

utterance: OK, thank you so much. I think that's everything.

utterance: All right, if I answered all your questions satisfactorily.

utterance: Mhm yes, thank you.

utterance: You're very welcome. Thank you for calling Intellibank and have a great day.

utterance: Thank you.


utterance: Intellibank, this is Annalise. How can I help you?

utterance: Hey Annalise, how are you?

utterance: I'm doing really well, how about yourself?

utterance: I'm doing good. Now I'm I'm thinking now. Thinking.

utterance: OK. Take your time, I'm here for you.

utterance: what was the Annalise, Annalise. There was a show with a character named Annalise in it.

utterance: Really?

utterance: Yeah.

utterance: Yeah.

utterance: I don't know about that.

utterance: Oh this is gonna drive me crazy. Annalise, Annalise, oh my god.

utterance: Oh, no.

utterance: I don't know, I'm so sorry.

utterance: Ugh. Oh, this is gonna drive me nuts.

utterance: I wish that I knew, I didn't even know that there was a show with a character named Annalise.

utterance: Annalise, Annalise, Annalise. Or maybe it was a movie. I, ugh wow.

utterance: Was it recent? Something recent that you watched?

utterance: No.

utterance: Hmm.

utterance: Annalise, oh boy oh boy.

utterance: I'm sorry.

utterance: All right well I. I. No no, that's.

utterance: I'm so, sorry.

utterance: I wish I could help.

utterance: Now you know what's going to happen?

utterance: What?

utterance: We're gonna go through this phone call.

utterance: And then you're gonna remember?

utterance: And we're gonna hang up. And about an hour later. It's gonna hit me. And then I'm gonna try to call back and I won't get you.

utterance: Mhm.

utterance: Mhm.

utterance: Aww. well.

utterance: Well, wai~

utterance: Wait, I I might I might have it.

utterance: Yeah yeah, what is it?

utterance: Was it Annalise Keaton from the TV show Family Times?

utterance: No, you're thinking of Elise.

utterance: No.

utterance: Elise.

utterance: Her name was Elise but not Annalise.

utterance: All right may may maybe I was wrong. Maybe I was wrong.

utterance: Is that what you're thinking of?

utterance: Maybe that's what

utterance: You're thinking.

utterance: OK. I might be wrong.

utterance: maybe there was a I don't know. Anyway. How are you today?

utterance: I'm doing very well.

utterance: All right so, I'm trying to think now what was the reason I even called?

utterance: Oh no.

utterance: there was something I wanted to do for my business

utterance: Come on you can't you can't forget.

utterance: I I I wanted to to to to grow my business, how was I doing that?

utterance: a loan? Credit card, or.

utterance: wait wait wait. Bingo. A loan.

utterance: OK.

utterance: I needed a loan, yeah. So yeah, I have a an you really threw me for a loop, the whole Annalise thing. Oh! I got it, Annalise, Annalise, Annalise, Annalise. Oh I think it was the show Scandal.

utterance: OK.

utterance: OK, I never saw that show.

utterance: I think that was it.

utterance: OK. Well you know what, when we hang up.

utterance: Something. Or, no.

utterance: No, not Scandal.

utterance: What was it?

utterance: Oh, on ABC. How To Get Away With Murder. That's it.

utterance: Oh.

utterance: How To Get Away With Murder. Annalise, that's it.

utterance: OK.

utterance: Was she the murderer?

utterance: She was the main character.

utterance: Oh wow.

utterance: Yeah.

utterance: Did she kill people?

utterance: no, she she did not. She was a lawyer.

utterance: Oh.

utterance: Who taught a class and people in the class ended up killing people and she helped them get all. It was a crazy show. Yeah.

utterance: Oh.

utterance: Oh.

utterance: Mkay.

utterance: Yeah, it was an interesting show.

utterance: Mm.

utterance: Anyway Annalise, there it is. All right so well.

utterance: All right, I'm glad you remembered, cuz that would have driven you insane.

utterance: It would have.

utterance: I would have felt bad for the rest of my life wondering.

utterance: Well.

utterance: OK so I got that. And you figured out what I needed, I need to get a loan. and it's not to bail out Annalise. It's yeah so I needed a loan for my business. I am a a customer of Intellibank for business and personal banking. And I was just looking, I I have you know, I've been just staring at things around here in my in my shop and I'm just like it it's time. I need upgrades, I need to you know, get more modern equipment in here to make everything more efficient and just speed up the process of everything. So I was looking to to get a a business loan.

utterance: Mhm.

utterance: Mhm.

utterance: OK. Do you know what type that you'd be interested in? or you know, do you want me to like help you or?

utterance: I mean I could probably just do a secure loan, cuz it wasn't gonna be like a real big amount.

utterance: OK.

utterance: OK, so with the secured loan, it's when you need to put up collateral with that kind of loan.

utterance: Correct.

utterance: Right.

utterance: OK, and then just to let you know I'm supposed to tell you that it can be repossessed.

utterance: Right.

utterance: Whatever you put up for collateral.

utterance: Mhm.

utterance: If you default on the loan.

utterance: Right.

utterance: So, OK so you wanna proceed with that kind of a.

utterance: Yeah, let's.

utterance: Do it.

utterance: All right awesome. So what is your first and last name?

utterance: It's Mike Bunker.

utterance: Oh my gosh, you're kidding. Mike Bunker like Archie Bunker.

utterance: Yeah.

utterance: Wow, OK.

utterance: And. And.

utterance: Mike Stivic, my my, my parents were huge All The Family fans.

utterance: Oh yeah!

utterance: Oh.

utterance: OK.

utterance: But thankfully they didn't like the name Archie so.

utterance: All right, that's awesome. And what's your date of birth?

utterance: it's February sixteenth.

utterance: Mhm.

utterance: Nineteen seventy-eight.

utterance: All right and your personal address?

utterance: It is two twenty-six.

utterance: Mhm.

utterance: Hartley Drive.

utterance: OK, and what is your your.

utterance: that's.

utterance: I'm sorry it's in Upper Darby.

utterance: Oh yes I'm sorry, I should have.

utterance: Yeah, Pennsylvania.

utterance: I'm so sorry.

utterance: I'm thinking of all these TV shows. You have me confused now.

utterance: I know, right?

utterance: the ZIP code's one nine oh eight two.

utterance: OK. And what is your social?

utterance: It's one seven nine one one two zero seven six.

utterance: Mhm.

utterance: All right, and your driver's license number?

utterance: It is eighteen two seven seven one six nine.

utterance: OK, and and what state OK. And Mr. Bunker, what is your PIN number?

utterance: That's Pennsylvania.

utterance: the PIN is sixteen seventy-eight.

utterance: Mhm. OK, and your email address?

utterance: Mike Bunker seventy-eight at Gmail dot com.

utterance: All right, and what's your business name?

utterance: It's Bunker Enterprises.

utterance: Oh, that's so cool. And you are the sole owner?

utterance: I am.

utterance: All right, and what date did you establish your business?

utterance: it was February twenty-first.

utterance: Mhm.

utterance: Twenty seventeen.

utterance: All right, and what are your gross annual sales?

utterance: a hundred and twenty-five thousand a year.

utterance: nice. What's your tax ID number?

utterance: that number is oh nine.

utterance: Mhm.

utterance: One five.

utterance: Mhm.

utterance: Seven one six six six three.

utterance: All right, and your business address?

utterance: That address is two oh two Avon Lane.

utterance: OK.

utterance: Springfield, Pennsylvania one nine oh six four.

utterance: Mhm.

utterance: All right, and would your mailing address, is that your business address? OK. And what type of collateral would you be putting up?

utterance: It's the business address.

utterance: my home.

utterance: All right. And so the loan purpose, what would you like me to put down, just.

utterance: upgrades, expansion yeah.

utterance: OK.

utterance: OK. And what what amount are you looking for on that loan?

utterance: twenty thousand.

utterance: All right, and how long do you think that your loan term will be, how long?

utterance: Five years.

utterance: All right, awesome. OK, so that's all good to go.

utterance: OK.

utterance: You're gonna get an email.

utterance: OK.

utterance: and just, you'll see there'll be like a a little portal where you can upload documentation.

utterance: OK.

utterance: We're gonna need you to send in your supporting business documentation like you know your business license, that deed to your house.

utterance: OK.

utterance: So as soon as you send that back we'll get the application started and processed.

utterance: OK.

utterance: And you'll have an answer within twenty-four to forty-eight hours.

utterance: Great.

utterance: So get that back to us, and is there oh I'm sorry.

utterance: Right away.

utterance: Back to you.

utterance: OK, and is there anything else I can help you with, Mr. Bunker?

utterance: No, that's.

utterance: Everything.

utterance: All right well thank you so much for being part of Intellibank.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Ford. And who am I speaking with?

utterance: this is Rick.

utterance: Hey Rick. Nice to meet you.

utterance: Nice to meet you too.

utterance: Thanks. And we're gonna get started with a are you interested in opening a savings account?

utterance: Wow. You read my mind.

utterance: Gee whiz. Let's go ahead and open you a savings account. Would that be a business account or a personal account?

utterance: That'll be a personal account.

utterance: Personal. OK. Let's start with your last name.

utterance: my last name is Sanchez.

utterance: Sanchez. OK. Is this your first time banking with us?

utterance: no. I have a checking account.

utterance: Oh, great. Is that a personal account or a business account?

utterance: it's a personal.

utterance: Personal. OK. And then can I confirm your mailing address?

utterance: Yeah. six five three South Cochrane Avenue.

utterance: Mhm.

utterance: Los Angeles nine zero zero three six.

utterance: Great. and then the last four of your social?

utterance: two zero seven two.

utterance: Two zero seven two. OK. All right. Just wanna confirm a couple of more things here. Do you happen to have your driver's license number on you?

utterance: lemme try and find it.

utterance: Sure thing.

utterance: OK. I found it.

utterance: All right.

utterance: let's see here. I wanna do one zero zero three five seven.

utterance: Great. and then what is your four digit customer PIN?

utterance: two one five two.

utterance: Two one five two. OK. And then can I confirm your email address?

utterance: yeah. rotoscope at Yahoo dot com.

utterance: Rotoscope at Yahoo. OK. Great. And can you confirm your bank account number and your routing number?

utterance: yeah. Routing number is or bank account number is one nine three two four five and the.

utterance: Mhm.

utterance: Routing number is two zero three five four nine.

utterance: Great. All righty. OK. And would you like to go ahead and link your new savings account with your checking account today?

utterance: yeah. Let's go ahead and do that.

utterance: OK. So we'll go ahead and link the two. And would you like to transfer some funds from your checking account into your savings account?

utterance: sure.

utterance: OK. So we do have a twelve dollar service fee every month but if you wanted to deposit the minimum of three hundred that service fee will be waived. Is that something you'd like to do?

utterance: Kay.

utterance: OK.

utterance: yeah please.

utterance: OK. Go ahead and get that started. And we're gonna transfer those funds. OK. And just to let you know, you're interest rate will be at two percent and that's a fixed rate so it'll never raise so long as the minimum of three hundred remains in your account. And we do have some online banking options for you. You can either bank from our website or our mobile app and then you can make withdrawals, deposits, and transfer funds all from your account.

utterance: Oh, that sounds great.

utterance: Absolutely. And do you have any other questions about your savings account?

utterance: no, I don't think so.

utterance: OK. And I see that you already have our silver card. Would you like to go ahead and apply for the gold since you are eligible?

utterance: what's the gold get me?

utterance: The gold has a higher credit limit for you. And if you do spend enough, you could become eligible for the platinum and that gives you some cash back.

utterance: I have a. Could you just send me that info to my to my email please?

utterance: Sure thing. I'll go ahead and email you some links to those applications so you can take a look. And upon reviewing those apps, if you have any questions you can give us a call and we can break it down for you.

utterance: OK. That sounds good.

utterance: OK. Great. Well thanks for giving us a call. It was my pleasure assisting you and we're here for you anytime.

utterance: OK. Thanks so much. I appreciate everything.

utterance: Of course. Absolutely. Take care.

utterance: OK.


utterance: Good afternoon. Thank you for calling Intellibank. My name is Anita and I will be helping you today. How may I help you?

utterance: hi Anita. I just wanna check the balance of my commercial checking account please.

utterance: Of course, I would be glad to help you with that today. May I ask who I'm speaking to?

utterance: Laura Lever.

utterance: Laura, would you spell that for me?

utterance: L E E V as in Victor E R.

utterance: Thank you. And Laura is L A U R A?

utterance: yes.

utterance: OK. One moment.

utterance: Mhm.

utterance: L E E V E R?

utterance: Mhm.

utterance: OK great, thank you. And may I also get your date of birth?

utterance: ten two nineteen forty-five.

utterance: OK. Thank you. And may I please have your four digit PIN number?

utterance: Oh, I knew you were gonna ask me that.

utterance: It's a I know it's the one thing people sometimes forget.

utterance: I I know I should write it down and keep it with me but I just think I'm gonna remember and then of course I always forget. you know what?

utterance: Right, I

utterance: Understand.

utterance: Hmm. Try seven nine one four?

utterance: OK. Yes I I'd be glad to try a couple if if we're not working. So this one here you said is seven nine one four?

utterance: OK.

utterance: Right.

utterance: No that one is not being accepted.

utterance: OK. seven nine one one.

utterance: Seven nine one one.

utterance: No I'm sorry that one is not correct.

utterance: Can you hold one second? Let me check and see if I wrote it wrote it down someplace.

utterance: Of course, I'll be here.

utterance: You know what I just found it.

utterance: Oh very good.

utterance: It's it's actually seven nine one two.

utterance: OK. Seven nine one two.

utterance: Right.

utterance: Oh yes that's that's it. I'm glad you had it written down someplace. And Laura the last thing I need is the account number.

utterance: You were going to ask me that weren't you?

utterance: Yes that's how I'll be able to look up your account for you.

utterance: OK hold on a second. No I'm sorry I should have told you every time I needed that. That's all right. It's all right hmm.

utterance: That's OK.

utterance: Oh I found it.

utterance: Great!

utterance: It's eight one three two five seven.

utterance: All right. Eight one three two five seven.

utterance: Right.

utterance: All right. Perfect. I see that this is linked to your Intellibank smart savings account. And Laura were you asking me for the balance of this account?

utterance: yeah, but I was actually wanting about the checking account balance not the savings account balance. You know what? That must sorry I must have I gave you the wrong number. hang on one second.

utterance: Oh, all right.

utterance: Of.

utterance: . Did you need anything on the savings account while I'm here?

utterance: actually yeah. Can you just give me the balance?

utterance: Of course.

utterance: The balance on the savings account is nine hundred seventy-two dollars and forty-one cents.

utterance: Ugh, God I just cannot get that number over a thousand dollars.

utterance: Well the good news is is any as long as you have five hundred dollars in this account there are no service fees.

utterance: Right. OK. Oh you know what? I just found the checking account number. Can I give that to you?

utterance: Of course.

utterance: It's one five six.

utterance: One fix six.

utterance: Eight nine three.

utterance: Eight nine three.

utterance: Mhm.

utterance: All right, let me look that up for you.

utterance: OK.

utterance: All right, I see that you have our business total checking account and the balance on that one is nine thousand four hundred twenty-two dollars and seventy-six cents.

utterance: Six cents. OK. OK, I think that's it. Oh, I was just curious, where's your call center?

utterance: Well we have call centers all all over the United States. I am actually working here in Cincinnati.

utterance: Cincinnati. Oh. What's the weather like there?

utterance: Mhm.

utterance: Well, it's actually a really nice clear day. We've had quite a bit of rain but today we've got clear skies and little bit of a chill in the air.

utterance: Oh

utterance: Great. You know what, I'm sorry. I don't mean to be rude. I have to get back to work. Thank you so much for your help.

utterance: No.

utterance: You're.

utterance: Thank you for calling Intellibank. You have a great day.

utterance: OK. Thanks.

utterance: Bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes I wanna get the my balance on my SBA loan.

utterance: not a problem at all. certainly happy to assist you with that and if I could ask, what's your first and last name ma'am?

utterance: My name is Evelyn Richards.

utterance: OK and Ms. Richards, what is your name of the business that has an account with us here?

utterance: Sally's Hair Salon.

utterance: all right, absolutely. and I'll be happy to assist you with this. just so that you know Ms. Richards, for account security purposes, I'm gonna ask a few questions just to verify as we do take your account security very seriously here, OK?

utterance: That'll be fine.

utterance: All right and Ms. Richards, if you would just let me know, what is your date of birth?

utterance: eleven, eleven eighty-four.

utterance: all right, and Ms. Richards, what is your phone number?

utterance: Six seven eight, two zero two, four two five three.

utterance: all right, and if you would Ms. Richards, just let me know, what is your SBA account number with us here?

utterance: OK, the account number is four four seven nine, six five three two, two seven four four.

utterance: OK that account number for your SBA loan is four four seven nine six five three two two seven four four.

utterance: right, that's not correct. I need to give you the correct information for that account number.

utterance: Oh, sure. No problem.

utterance: OK, it's four four seven nine, six five three two six three nine six.

utterance: OK. All right, let me repeat that back to you. That's four four seven nine, six five three two, six three nine six.

utterance: yes, that's right.

utterance: OK.

utterance: All right, and you know, I'm just so excited about the I I don't really celebrate Halloween, but you know, some of the little outfits are so cute and I basket ready to come up you know, very soon so you know that. I know the you know little kids are very excited, but I'm hoping that you know they'll be safe out there.

utterance: Absolutely, no I I agree with you completely that it is always fun to see what ideas people come up with as far as outfits and makeup and costumes that they're going to put on for them. And we visit their businesses how they decorate the offices and obviously what the kids are doing.

utterance: Exactly, there's just a lot going on too out there, so we just want our children safe.

utterance: Oh yeah, I mean, nothing is more important than the safety obviously of our children and and for everyone involved.

utterance: That's right.

utterance: OK and Ms. Richards, just one more question that I need to ask to confirm your account which is what is your PIN number for your account with us?

utterance: It is one zero one seven.

utterance: OK, that's one zero one seven, correct?

utterance: That is correct.

utterance: All right Thank you for answering those questions for us and, yes mam, for your SBA loan, I see that the account balance for your account is three thousand five hundred seventy-one dollars.

utterance: All right so you say there's three thousand five hundred and seventy-one dollars?

utterance: yes mam, that is the amount the for the balance on your loan with us actually. You clearly are doing a great job of keeping your balance low and making those payments on time for your SBA loan.

utterance: Yeah I'm looking at that. I like it.

utterance: yes mam indeed and are are you aware at all of online banking?

utterance: I'm aware of it.

utterance: terrific. Well if you are aware just so that you know, you can always visit our website and if you wanna maintain and monitor your account balance, you can do that right there online for your loan, so if you're unavailable to reach us, because maybe you call after hours or just don't have time to call us, you can simply go online, check your SBA loan account balance right there. You can authorize and make payments right there online. and believe it or not, you actually can even change your payment due date as well as long as it's within the calendar month of when your payment is due. So for instance if your right now your payment is due on the tenth of November. you can change it to any day within the same month of November.

utterance: OK, that's good to know.

utterance: and Ms. Richards is there anything else I can assist you with?

utterance: No. Not today.

utterance: all right, well if that is all, we certainly do value you and your business as a customer, and we appreciate you doing your business with us and thanks for giving us a call.

utterance: thank you for your help.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. My name is Cassandra. How can I help you today?

utterance: Good afternoon. I heard that your bank has some of the best real estate loan rates in the area. I need to apply. I I need apply for some loan purchase a new office for my business expansion.

utterance: Oh yes sir. We could certainly go ahead and process a real estate loan request in our system for you. But first I'll need to get a little bit of information from you so that I can go ahead and set up that loan request first.

utterance: OK.

utterance: OK sir. Can I have your first and last name please?

utterance: First name is Williams. Last name Grayson.

utterance: All right Mr. Grayson. Could you please give me your street address?

utterance: Yes. My street address is thirty-five seventy-eight Clinton Street.

utterance: All right. That was thirty-five seventy-eight Clinton Street?

utterance: Yes.

utterance: Could I have your s- city please?

utterance: my s- my city is Little Rock.

utterance: And your state?

utterance: Arkansas.

utterance: And your ZIP code sir.

utterance: seven two two one eleven.

utterance: OK sir and could you give me your social security number next.

utterance: My social security number is it's four three two eight six three nine six eight. And my.

utterance: All right sir. You said four three two eight six three nine six eight?

utterance: Eight four three two eight six three nine six nine. My fault.

utterance: OK. Thank you sir. So that was four three two eight six three nine six nine?

utterance: Yes.

utterance: OK. Thank you so much for correcting that sir. And could you please give me your driver's license number next please.

utterance: my driver's license number is four eight two two one nine one ninety-four.

utterance: OK. That was four eight two two one nine one nine four?

utterance: Yes.

utterance: And the state?

utterance: Arkansas.

utterance: All right. That was Arkansas. And could you give me your account PIN please?

utterance: Yes.

utterance: Yeah. five five two three.

utterance: OK. Five five two three?

utterance: Yes.

utterance: OK. Thank you sir. And what is the email you would like to put on that l- loan request?

utterance: Yeah Grayson W S A S twenty ten at Gmail dot com.

utterance: OK. That was Grayson W S A S two zero one zero at Gmail dot com?

utterance: Yeah.

utterance: Thank you sir. And what was that business name?

utterance: Shuck's Auto Supply.

utterance: OK. That was Shuck's Auto Supply?

utterance: Yes ma'am.

utterance: OK. Thank you sir. And are you the sole owner?

utterance: Yes I am.

utterance: OK and what date was this established sir?

utterance: nine five two thousand ten.

utterance: OK. That was September fifth twenty ten?

utterance: Yes.

utterance: OK. Thank you so much. And what are your gross annual sales sir?

utterance: Three hundred and thirty-five thousand.

utterance: That was three hundred and thirty-five thousand?

utterance: Yes ma'am.

utterance: And could you give me your tax ID please?

utterance: Yes. It's five six five four three four six six zero.

utterance: All right. That was five six five four three four six six zero?

utterance: Yes ma'am.

utterance: All right sir. And could you give me your business address please?

utterance: Yes. The business address is five five one Lincoln Drive.

utterance: City?

utterance: Little Rock.

utterance: And state?

utterance: Arkansas.

utterance: And what was that ZIP code?

utterance: Seven two two one one.

utterance: All right sir. So to verify that was five five one Lincoln Drive in Little Rock Arkansas. Seven two two eleven?

utterance: Yes.

utterance: All right. Thank you so much sir for that information. And where would you like your mail sent out to, sir? Would you like that sent to your home or business?

utterance: home should do it.

utterance: OK sir. Could you give me that home address again for so I can go ahead and put that in our system?

utterance: Yes. It's it's thirty-five seventy-eight Clinton Street.

utterance: OK. And the city?

utterance: Little Rock.

utterance: State?

utterance: Arkansas.

utterance: And.

utterance: And ZIP code.

utterance: Seven two two one one.

utterance: OK. Thank you so much sir. And now could you give me the purpose for this loan, please?

utterance: I'm doing real estate.

utterance: OK sir. And what loan term are you requesting?

utterance: ten years.

utterance: All right. Thank you so much. And what is the real estate cost?

utterance: one hundred thousand.

utterance: All right. Thank you so much. And what is the real estate address sir?

utterance: Yes. forty-nine twelve Parkway Place.

utterance: And what city?

utterance: Little Rock.

utterance: And state?

utterance: Arkansas.

utterance: And could you give me the ZIP please?

utterance: Seven two two one four.

utterance: All right. Thank you so much sir. That was forty-nine twelve Parkway Place Little Rock, Arkansas. Seven two two one four?

utterance: Yes.

utterance: All right. Thank you so much sir. And what is the down payment percentage you're going to request sir?

utterance: six percent.

utterance: All right. Six percent. OK. Thank you so much. What is the funding account you'll be using to make this down payment sir?

utterance: the fund account number is four three eight five eight one two two seven.

utterance: All right. That was four. Oh I'm sorry sir. That was the funding routing number?

utterance: that was the funding number. I'll give you the fu- the funding routing number is four.

utterance: OK. So give me the funding account number next.

utterance: All right. It is four one nine five five six three zero four three three one.

utterance: OK. So that account number was four one nine five five six three zero four three three one?

utterance: Yes.

utterance: OK. Thank you so much sir. Could you give me just one minute while I process your real estate loan request?

utterance: absolutely. Take your time. Can you believe this year's almost over? It took it it seemed like it was never going to end. are are you excited for the new year?

utterance: Yes sir. I absolutely am excited for the new year. I'm hoping that next year will be a little bit more convenient than this year was. I actually had to do a lot of repositioning. My kids actually didn't get to go to school this year.

utterance: Oh wow. They must've been happy.

utterance: Yes they were. It was a little hectic for me though.

utterance: I bet.

utterance: Are you looking forward to the new year Mr. Grayson?

utterance: Yes. I'm starting a New Year's resolution and everything. I'm gonna do everything different.

utterance: Oh OK. Well I look forward to the New Year for you then if you're gonna do some new things enjoy it.

utterance: Everything.

utterance: Oh yeah. Thank you very much.

utterance: OK Mr. Grayson. I've gone ahead and processed that real estate loan request in our system. We're also gonna require some supporting business documentations. so you can at your convenience you're. Can email that to us. You can also send it to us via fax to get it to us a little bit quicker or you can send it to us via mail but that usually takes between three and five business days and I can tell you that the longer it takes for us to get that paperwork in, the longer it'll be for us to process this application. So no sooner than we get that information we can go ahead and give you the results of your application after processing.

utterance: All right. Sounds good.

utterance: OK sir. Is there anything else I can do for you today?

utterance: no. That would be it.

utterance: All right. Thank you so much for your time and patience Mr. Grayson. Again my name was Cassandra and I hope you enjoy the rest of your day.

utterance: Thank you.

utterance: Thank you sir. Bye bye.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: Hello Natasha how are you doing today? How's over the in your neck of the woods?

utterance: Oh it's actually pretty chilly right now. Is got we got a little cold front that came through. How's it doing in your neck of the woods?

utterance: that's good to hear.

utterance: I'm well I'm doing pretty good myself.

utterance: though it is cold outside here. thanks for asking.

utterance: the reason I am calling is I would like to open a business checking account at your bank. at your bank.

utterance: Can you help me with that?

utterance: I sure can sir. But first I need to get a little information from you so that I can lookup the correct account and set it up for you. Is that OK?

utterance: yes.

utterance: All right just one moment.

utterance: OK sir can I have your first name please?

utterance: yes Gabriel.

utterance: OK that's Gabriel G A B R I E L?

utterance: Yes.

utterance: All right and your last name, sir?

utterance: Robinson.

utterance: Is that Robinson B I mean R O B I N S O N?

utterance: yes.

utterance: OK so Gabriel Robinson. OK putting that down. Can I have your home address please?

utterance: yes yes. My home address is four to four sixteen Ocean View Drive.

utterance: And your city?

utterance: Seattle.

utterance: And state please.

utterance: Washington.

utterance: All right. Can I have your ZIP code?

utterance: yes. Nine eight one one eight.

utterance: OK to verify that address was four four one six Ocean View Drive in Seattle Washington. ZIP code nine eight one one eight.

utterance: Yes.

utterance: All right. Thank you so much, sir.

utterance: Can I have the social security number for you?

utterance: yes yes. . My social security number is is nine one five six six seven zero three nine.

utterance: All right. That number was nine one five six six seven zero three nine?

utterance: yes.

utterance: All right sir. Can I have your driver's license number please? We're gonna use that for authentication purposes.

utterance: yes. My driver license number is eight one nine five two four nine six nine.

utterance: And what was the state for that license?

utterance: Washington.

utterance: All right so that license number was eight one nine five two four nine six nine?

utterance: Yes.

utterance: All right. Thank you sir.

utterance: Can I have your PIN that you would like to use with this account please?

utterance: yes. My PIN I'd like to use for that account is four four nine five four nine.

utterance: All right sir. That number was four four nine five four nine.

utterance: Yes.

utterance: OK and what email address do you have for that business?

utterance: quality sound production at Gmail dot com.

utterance: OK sir. To repeat that was quality Sound Production at Gmail dot com?

utterance: Yes.

utterance: OK thank you so much for that. And what was your business name, sir?

utterance: my business name my business name Quality Sound LLC.

utterance: And you are. And are you the sole owner, sir?

utterance: Yes.

utterance: All right. And could you give me the date that was established?

utterance: yes the date that was established I don't it was eleven twenty-third two thousand twenty-one.

utterance: OK eleven twenty-three two thousand twenty-one?

utterance: Yes.

utterance: All right.

utterance: Oh so you mean twenty twenty?

utterance: Twenty-twenty.

utterance: OK, sorry

utterance: About that, sir. And what was the gross annual sales last year?

utterance: Gross annual sales last year was thirty.

utterance: It was thirty thousand?

utterance: Yes.

utterance: All right sir.

utterance: And could you give me your business tax ID please.

utterance: Business tax ID is nine eight nine seven six five five five one.

utterance: OK sir and that number was nine eight nine seven six five five five one?

utterance: Yes.

utterance: OK sir. And could you give me the business street address please.

utterance: The business business street address is four five nine Broadmore Lane.

utterance: All right sir. You said that address is four five nine Broadmore Lane.

utterance: Yes.

utterance: And Broadmore is one word?

utterance: Yes.

utterance: OK sir could you give me the city for that address.

utterance: As Seattle.

utterance: And the state as well?

utterance: Washington.

utterance: All right sir. And can can can you give me the ZIP code please?

utterance: Nine eight one one nine.

utterance: All right sir.

utterance: So you would like a checking or you were wanting to open a checking account today?

utterance: Yes.

utterance: OK sir we have two options for you.

utterance: We have the Intellibank business total checking and the Intellibank business preferred checking.

utterance: The main difference between the two is the Intellibank business total checking has no limit.

utterance: And it has no fees. In case you actually are without a limit on that account. The business preferred checking account requires a five hundred dollar deposit. And it requires that you maintain that account of ten thousand dollars.

utterance: So which banking account would you like to open up today?

utterance: can I open up a Intellibank business.

utterance: The preferred?

utterance: The preferred checking.

utterance: All right sir. so you wanna open up the Intellibank business preferred checking account? All right.

utterance: And would you like that initial deposit to be the minimum or would you like a different amount?

utterance: minimum.

utterance: OK so that initial deposit is going to be five hundred dollars.

utterance: All right.

utterance: OK sir. And what is the funding account number.

utterance: I'm sorry I don't have that information right now. It's at my office and and I am at home this evening.

utterance: OK sir I'm not gonna be able to actually set up that Intellibank preferred checking account. Because of the required initial deposit I would have to secure that deposit in our system today.

utterance: But as soon as you have that information you can give me a call back. And I will have this information saved in our system. And you can just go ahead and process that banking account. At your leisure.

utterance: OK that's fine.

utterance: OK sir. I'm sorry about that.

utterance: It's all right.

utterance: OK Mr. Robinson is there anything else I could do for you today?

utterance: that's it for today.

utterance: All right. Thank you so much for your time and patience. Again my name is Natasha. I hope you enjoy the rest of your day.

utterance: thank you.

utterance: Thank you sir.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Russell, may I help you?

utterance: Hi Russell I I got this thing in the mail and it's about a rate increase and it looks real but you know I've been getting a lot of things in the mail lately that look real and they turn out not to be real. I just wanted to make sure you guys sent this to me and this wasn't sent by somebody else.

utterance: No problem sir I'd be happy to take a look at it for you. Can you please give me your last name?

utterance: Oh sure. It's Phillips.

utterance: OK that's P H I L L I P S?

utterance: That is correct.

utterance: Excellent and what is your first name as it appears on your account?

utterance: Douglas but you can call me Doug.

utterance: Excellent, thank you sir. How do you spell Douglas? D O U G L A S?

utterance: Correct yes.

utterance: Excellent. Thank you Mr. Phillips. Can you please give me your four digit PIN number that you have for your account?

utterance: Oh yeah my four digit PIN is seven five six nine you're gonna probably want my address too that is five six nine eight Twelfth street. mother's maiden name is Connors. let's see what else are you gonna need? That'll be my account number

utterance: Well, sir

utterance: We don't need anything else. you've passed all the security questions I just have one more for you and that is your date of birth.

utterance: Oh.

utterance: Oh.

utterance: Ah. Seven twenty-nine eighty-one.

utterance: Perfect. OK I have access to your account now how is it that you would like me to help you today?

utterance: Well first off I wanted to make sure the letter you guys sent was from you guys. Do you have a record that you sent that out?

utterance: What was the letter about again sir?

utterance: it was a rate increase.

utterance: it could be us. Did this have our logo on it with all our usual?

utterance: Yeah it looked like yours but I just can never tell anymore and I've had enough problems that I felt I should give you guys a call and make sure that you sent this out to me.

utterance: OK so this is an APR increase that you're seeing.

utterance: Exactly.

utterance: OK let me take a look. No sir there's no record from us about increasing your APR. You're still at zero percent through out platinum card.

utterance: Wow.

utterance: You have a Business All right.

utterance: Platinum, so.

utterance: I

utterance: Was right.

utterance: You are right. I I'm sorry that you received this piece of mail but we did not increase your APR.

utterance: I had a feeling. That's why I called.

utterance: while I have you though like can we go ahead and check the credit card balance and see how much I currently owe?

utterance: Sure and this is for your platinum account?

utterance: this is for my silver account.

utterance: OK.

utterance: No. Platinum. You were correct.

utterance: Right.

utterance: Yes. Platinum account.

utterance: Right yes and there's no percentage rate on this like you like we said. Can you please though just to verify that we are talking about the right one can you do you have the card in front of you and can you tell me the last four digits?

utterance: yeah the last four digits of the card are seven two five nine.

utterance: Perfect yes this is your platinum card. it is right now currently showing that it has an outstanding balance of five thousand three hundred and ninety-two dollars and thirty-nine cents.

utterance: Whew oh man I was not expecting that. I thought I thought I was somewhere in the four thousand range. What what is my limit on this? How much how much more can I push this thing?

utterance: Mhm.

utterance: Oh this is this one has a twenty-five thousand dollar limit.

utterance: Oh then we're good.

utterance: Yes.

utterance: We're good. Great. Huh man. All right. let's see. We got the balance. god is there anything else while I have you? I feel like I'm always meaning to call.

utterance: Mhm.

utterance: And then when I do call, I forget what I'm calling about.

utterance: No problem sir. Do you have any questions about any of your other services through us or would you like to learn more about online banking?

utterance: Ooh. You know, I'm a little afraid of the online banking.

utterance: I appreciate your bringing it up.

utterance: Mhm.

utterance: But it's just not for me. Banking, computers, mixing that all together.

utterance: Mhm.

utterance: not my thing.

utterance: No problem. If you don't want to sign up that's fine. you can welcome to call back any time and I'm happy to help you with any other issues that you might have.

utterance: Well you've been very helpful already today.

utterance: OK no problem so if there's nothing else I hope you have a wonderful day and I thank you for being a valued customer and thank you for always keeping your platinum card shiny.

utterance: Great. Thank you very much you have a nice day as well.

utterance: Thank you you too Mr. Phillips.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. This is Mitchel. How are you doing, today?

utterance: Mitchel hi, excuse me, a little under the weather.

utterance: You are excused take your time, it's all right.

utterance: The

utterance: Family and I, we recently moved and so we're pretty sure all the stuff is still going to our to our old place of residence.

utterance: Let me guess you need to update your street address.

utterance: Absolutely, you are on top of it brother. Thank you.

utterance: I can completely and totally help you with that today. No problem whatsoever. I just need to start off by pulling up your account.

utterance: Mhm.

utterance: So I'm gonna need your first and last name. followed by your date of birth.

utterance: OK, yeah Bob Mitchells. date of birth is January fifteenth nineteen eighty-four. also last four of the social is one seven eight nine.

utterance: Oh not gonna need that right now. Just first and last name and date of birth to get us all started.

utterance: OK apologies, sorry.

utterance: And what was that date of birth?

utterance: January fifteenth nineteen eighty-nine.

utterance: Great! All right, what kind of account do you have with us?

utterance: I believe I have both a excuse me, the platinum business account. yeah, I believe that's currently the live account we have with you.

utterance: Now we have a platinum visit business credit card. could that be?

utterance: Yeah, sure that has to be it. Yes.

utterance: OK great. and can you give me the sixteen digits on that card?

utterance: yeah, one second. That's going to be a four four three one seven nine eight one fourteen thirty-six five five one nine.

utterance: Alright, and I need your four digit pin.

utterance: yep that's fourteen fifty-one.

utterance: Alright. OK sir I am seeing your account here and what I'mma gonna need you to do is verify your old address for me. So what is your full old address? Including street, zip, state, and city.

utterance: OK that's fifty-one twelve Light Strike Avenue that's going to be in New York, New York one one two four three.

utterance: Alright. That is what we have here and I'm just gonna need your new address.

utterance: New address is four two seven one Plush Avenue and that's in Las Vegas, Nevada, seven nine one four two.

utterance: seven nine four two?

utterance: seven nine four one two.

utterance: Seven nine four one two. Alright. OK please hang tight while that updates in our system. That'll just take a second.

utterance: No problem. You guys still have those what are those? The VS seven one two one A loans available, or?

utterance: could you be talking about the SBA seven As?

utterance: Yes, it has to be those. Yeah, I believe that's what I'm thinking about.

utterance: Yeah, we do have those still available.

utterance: Mm OK, OK and I would just go to the site to find out anymore information about that.

utterance: Oh sure are you looking to apply for a loan today?

utterance: not right now, as we're you know making this move. There's a lot of lot of moving parts. .

utterance: That is something I can help you with.

utterance: That'll be beautiful. But I just think right now gonna make the make sure of this information and update this address and I'll probably be calling back you know in the next couple of days once we've settled in to to check in on those terms and.

utterance: Well, we are available here twenty-four hours a day seven days a week. And if you don't wanna give us a call back you can always reach us online on our website at Telebank dot com or you can apply for that loan or even do your change of address if you move again, online on our app. You can download that at any of the app stores. Puts it right on your phone you have all your bank's information. Just a touch away on your phone. They're just gonna ask you a couple of security questions for either of those and then they'll get you all signed up. so it looks like that change of address has been all set. It is taken care of. You now officially live in Nevada according to your bank.

utterance: excellent excellent excellent.

utterance: Is there anything else I can help you with today?

utterance: None. You given me everything I needed and more. Appreciate it.

utterance: Great well thank you for contacting Intellibank. You have a lovely rest of your day.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Jackson. How may I help you today?

utterance: Hi I'm not really sure like what I'm supposed to come here for but my boyfriend said like I should call you guys. I think he said something like there's a way for like the money from my account to pay my loans but like I don't actually have to manually do it each time.

utterance: Yeah. We can definitely help you with that. do you already have an account with us here at Intellibank?

utterance: yeah yeah.

utterance: OK. So what I'm gonna suggest is that we set up a automated loan payment which will come out of your account every month. And to get started we need to pull up your accounts. And to do that I am going to need your full first and last name as it appears on your Intellibank account.

utterance: Amanda Yang.

utterance: All right. And what is your date of birth?

utterance: it's February second nineteen ninety-four. What is your date of birth?

utterance: Oh it is March thirtieth seventy-eight.

utterance: Oh. Are you an Aries then?

utterance: I am yeah.

utterance: Mm.

utterance: I've never had anyone actually ask me that before.

utterance: Aries.

utterance: Yeah. Just figured, you know. Gotta turn these questions back on you.

utterance: I appreciate it.

utterance: Yeah I'm always asking the the customers, but they're never asking me. It's nice to have a bit of a change.

utterance: Yeah. I have some really good friends that are Aries.

utterance: And I'm gonna need your twelve digit account number.

utterance: Oh OK. It's one two four six seven eight three two four five eight two.

utterance: All right. And your four digit PIN?

utterance: Three two three two.

utterance: Great. This is just gonna take a moment here whilst this loads.

utterance: OK. You're not like judging me for my PIN code are you?

utterance: Oh no, not at all. I try to not even retain it. I just put it right into the system.

utterance: Oh.

utterance: OK.

utterance: and I think it would be it would be wrong if I remembered people's PIN numbers so.

utterance: Mm.

utterance: Mm. could you say out of like all the PIN numbers like what is the worst one you've heard so far?

utterance: Oh you know, we get a lot of one two three four. We get a lot of one one one one. we get those very often. A lot more often than you would think.

utterance: Geez.

utterance: Well that makes me feel good.

utterance: OK. So we have you all pulled up here. I see that you have multiple accounts with us. which account would you like that to be debited out of every month?

utterance: How much is my balance in my checking right now?

utterance: Your checking has an available balance of twenty-three thousand eight hundred fifty-two dollars and fifteen cents.

utterance: checking.

utterance: All right. And I am going to need to confirm your twelve digit checking account number.

utterance: OK it's five four three three two zero nine eight seven nine.

utterance: All right. And I'm a need your nine digit routing number.

utterance: Do you have like a book of the routing numbers on you or?

utterance: no.

utterance: OK. Got it. OK. It's seven six four four eight nine nine three two.

utterance: All right. And how much are we debiting out every month?

utterance: Let's do a flat nine hundred.

utterance: All right. And what date every month would you like this debited out?

utterance: Twenty-first.

utterance: All right. Well then you are all set. Is there anything else I can help with today?

utterance: No. Thank you.

utterance: Thank you for calling Intellibank. Have a wonderful rest of your day.