utterance: Thank you for calling Intellibank. This is Jenny, how can I help you?

utterance: Hey Jenny, how you doing? I called, I guess it was about a month ago, to change over my statement delivery and I have yet to get my statement this month and I'm getting a little worried if I did it correctly, if there was a fail up on my end, your end, somebody's end.

utterance: OK sure, no problem. I can check that out for you right away. What is your first and last name?

utterance: The first name is Paul and the last name is Valentine.

utterance: OK, Mr. Valentine. And what is your date of birth?

utterance: It's February tenth nineteen seventy. I was literally almost a Valentine's Valentine.

utterance: Oh wow. Yeah that's so cool.

utterance: My dad was trying to get her to hold out but Mom wouldn't hold out.

utterance: Aww. That's so nice. and what is what's your PIN number?

utterance: Oh the PIN is, lo and behold, oh two one four.

utterance: Oh OK, awesome. OK so let me see. So you said you called about a month ago?

utterance: Yes. I called to get my business delivery statements changed because I had seen this documentary, and I really wanted to, you know. I know it's a little bit. I just wanted to try to help save the environment.

utterance: OK.

utterance: Aww that's so so nice of you. So many people don't care about that. No seriously that's that's really awesome. OK so I see the previous agent did put some notes in here and that unfortunately I could see that day our servers went down. So she meant she she set it up for it to be, you know, emailed to you monthly, but because of the glitch in the system that day and the servers going down it didn't go through. I'm so, so, sorry. I apologize.

utterance: Oh, I believe it.

utterance: OK.

utterance: OK so should I like do it again on my end? Is there something that you need to do?

utterance: Well.

utterance: I Can do it for you. Right now I can email you I'll email it over to you right now if you just give me a moment, and then I can also talk to you about online banking, where you can, you know, set that up for yourself and you can go on any time and look at your statements. So let me just, hang on one sec. OK. All right, so, and let me just confirm your email. What what is your email?

utterance: OK it's Valentine Day nineteen seventy at Gmail dot com.

utterance: OK.

utterance: Mhm.

utterance: OK.

utterance: OK. All right. OK so I've sent over your your statement for the last month. You know since this is the beginning of the month I sent you last month's statement. And now going forward I I I. She had put in notes and I've just kinda just reinstated what she tried to do and so you'll you'll get it monthly. But what about online banking? Do you think you wanna maybe look into that? I can send you a link as well to your email.

utterance: OK.

utterance: Well see that was part of the whole process last month as well so I'm guessing that glitch kind of screwed everything up?

utterance: OK.

utterance: Yeah.

utterance: Yeah. All right, so I'm gonna resend you this email with the link and just follow, click on the link, follow the prompts, you can set everything up yourself. You'll be good to go. If you do have any questions though we're happy to help. You can call us back. Our customer service line is open until eight p.m. Eastern, so we're here to help anytime but I really don't think you will.

utterance: OK.

utterance: Well should I give like, I I I mean you so you sent the email over?

utterance: Mm.

utterance: I'll go through today and I'll and I'll re-set this up. should I call Intellivision Bank back today or tomorrow just to like follow up and make sure it went through?

utterance: Mhm.

utterance: no but Mr. Valentine also I just wanna tell you it's Intellibank.

utterance: Oh.

utterance: Just just to let you know.

utterance: See I I I was I was flashing back to a kid playing those Intellivision video games.

utterance: I do like the name Intellivision, maybe we should consider changing it.

utterance: There you go.

utterance: But well is there anyway that you could see your email right now, make sure you got those two emails from me?

utterance: Yes, yes. hang hang on one second.

utterance: OK. This way you don't have

utterance: To keep calling back and forth and all that.

utterance: OK.

utterance: OK yes I do have them.

utterance: OK great. Yeah. So once you set that up it'll be automatic and you'll, you know you'll get confirmation every time you sign up for something and it went through you will get a confirmation to your email.

utterance: OK.

utterance: Welcoming you and all that.

utterance: OK but ten to one, just to make sure, this way I don't go through another month without things being.

utterance: Mhm.

utterance: Yeah.

utterance: You know, I'm probably still just give you a call back later on today or tomorrow morning just to make sure that it's set up right and there is not a glitch on your end or my end.

utterance: Yeah.

utterance: Mhm.

utterance: Right, absolutely you can do that. Once you set everything up and you just wanna give a quick call back to make sure everything's there and proper, that's totally fine, that's that's awesome.

utterance: All right, great. Well this has been very helpful and thank you for getting that cleared up for me and I guess have a great day.

utterance: Oh I just, could I ask you one more question? since you're a small business owner, I was wondering did you know about our preferred checking account that we provide for business owners? It has one hundred percent full identity theft protection, and they we give you get discounts on your mobile phones, there's all kinds of perks. we're doing a whole launch this this previous week. Can I send you over the information about that? Would that be something that you might be interested in?

utterance: Sure.

utterance: You know what? I definitely would be interested. It sounds like a like a good program and who doesn't like a good bargain and good perks?

utterance: Yeah.

utterance: Exactly. All right so I'm gonna email that over to you if that's OK. Do I have your permission to do that?

utterance: That's that's.

utterance: Perfect, yes.

utterance: OK.

utterance: Great. All right, Mr. Valentine. It was so great talking to you. Have a great day.

utterance: Thanks, you too.

utterance: Bye bye.


speaker_role: Agent

utterance: Hello and thank you for calling Intellibank. My name is Natasha. How can I help you today?

speaker_role: Customer

utterance: Good afternoon Natasha. I'm calling to set up an automated billing for one of my vendor account.

utterance: OK sir, I can certainly help you with that but first I'll need a little bit of information from you so I can set this up in our system.

utterance: OK.

utterance: OK sir. First of all I'm gonna need your first name please?

utterance: Yes my first name is Gabriel.

utterance: All right Mr. Gabriel. Can I have your last name as well?

utterance: Yes my last name is Robinson.

utterance: OK Mr. Robinson then. could you give me your date of birth please?

utterance: Yes I can. It's ten twenty-first nineteen seventy-four.

utterance: All right, you said ten twenty-first nineteen seventy-four?

utterance: Yes.

utterance: OK sir, can I have the PIN for that account in question?

utterance: Yes the PIN is four four nine five four nine.

utterance: Again sir, that PIN number was four four nine five four nine?

utterance: Yes.

utterance: OK sir, can I get the recipient name for this auto billing?

utterance: Yes, M and M Wholesale.

utterance: All right, that's M and M Wholesale?

utterance: Yes.

utterance: All right sir. Can I have the street address please?

utterance: Yes, the street address is nine one zero Willow Road.

utterance: All right. Nine ten Willow Road?

utterance: Yes.

utterance: OK sir, can I have the city, State and ZIP code please?

utterance: Yes, Seattle, Washington. The ZIP code is nine eight one one three.

utterance: All right sir. So that was nine ten Willow Road in Seattle Washington nine eight one one three?

utterance: Yes, correct.

utterance: OK sir, could you now give me the source account number for this auto billing?

utterance: Yes, hold on please. Let me go. All right thank you. All right. I got it here.

utterance: OK sir.

utterance: It's four zero nine five five two three one five seven.

utterance: OK, so to verify that number was four zero nine five five two three one five seven?

utterance: Yes.

utterance: All right sir. And what is the payment method you want for that auto billing? Do you want that direct debit or you want that as a checking withdrawal?

utterance: can I get a direct debit?

utterance: Yes sir. The direct debit comes automatically out that account within of moments and the checking withdrawal usually takes three business days.

utterance: OK you said three business days? All right.

utterance: Yes, sir.

utterance: All right. Could you give me the destination account number sir?

utterance: Yes, the destination account number is six nine one three three six seven four seven zero.

utterance: OK, to verify that number was six nine one three three six seven four seven zero?

utterance: Yes.

utterance: OK sir. And now could I have the destination routing number please?

utterance: The destination routing number?

utterance: Yes sir.

utterance: It is three zero nine four four eight seven four one.

utterance: All right sir, to verify that number was three zero nine four four eight seven four one?

utterance: Yes, correct.

utterance: All right sir. Could you give me just one moment while I set up that account for automatic billing in our system?

utterance: OK OK. Great, take your time. I'm in no no hurry. So how's your day been going so far? And has it been as busy for you as it been for me?

utterance: Oh yes sir. It's actually been back-to-back nonstop calls all day so I've actually been pretty busy today but actually that's how I like it when I come to work. I like to get in, get a lotta work done throughout the day so that I can you know relax afterwards

utterance: Oh.

utterance: I love it. Calls will make the day go by quicker, huh?

utterance: Absolutely.

utterance: Sir. It really does make the day go by quicker.

utterance: Oh that's good. That's good.

utterance: So it's been very busy for you as well you say?

utterance: yes yes. I've been trying to get a lot done but this the last thing I gotta get done right here.

utterance: All right, so you're ready to go ahead and get some rest as well huh?

utterance: Yes I am.

utterance: All right sir. Well I go ahead and take care of this real quick for you.

utterance: All right.

utterance: All right sir. So I've already set up your automatic billing in the account. This automatic billing will go into effect within the next billing cycle since your current billing cycle has already transpired so this won't go into effect until next month sir.

utterance: OK, sounds great.

utterance: No.

utterance: OK. Would you like any more information about online billing or and a way to set up your automatic payments conveniently online in the future?

utterance: no, that's about it.

utterance: OK sir. Thank you so much for giving us a call today Mr. Robinson. Again, my name was Natasha. I hope you enjoy the rest of your day.

utterance: All right, thank you.

utterance: Thank you too sir. Bye bye.

utterance: Bye bye.


utterance: Good evening. thank you for calling Intellibank. My name is Francesca. How may I assist you this evening?

utterance: Hi Francesca. I need to get some information from you please, if I may?

utterance: Of course. and may I ask who I'm speaking to?

utterance: yes. My name is Sally Overbuyer.

utterance: Sally Overbuyer.

utterance: Yes.

utterance: OK. Spell your last name for me.

utterance: O V E R B U Y E R.

utterance: Just like it sounds.

utterance: That's right.

utterance: All right. I bet you get a lot of jokes about your last name.

utterance: I do.

utterance: OK well I'm happy to assist you any way that I can tonight. And just for security purposes may I get your four digit PIN?

utterance: my oh yes. It's zero two three five.

utterance: Very good.

utterance: zero two three five uh-huh.

utterance: OK and your date of birth?

utterance: date of birth is two four seventy-two.

utterance: OK great. Thank you so much. All right I'm just pulling up your information here and I see you're a valued customer for over ten years. Thank you for your loyal patronage.

utterance: Yes that's correct. And my account number is twenty-one three four two seven.

utterance: Oh, that's OK.

utterance: Thank you for that. I don't I I have all the information I need to know for you.

utterance: Oh OK I'm also gonna need to know what my balance is on my credit card, please.

utterance: All right.

utterance: You know what? Never mind. I'm sorry. I I forgot. I I have the invoice right here never mind.

utterance: OK great. and how may I assist you tonight?

utterance: I need to I need to get the Consumer Price Index. I'm gonna open up a jewelry store. I need to get the price of gold for the past two quarters.

utterance: Oh, perfect. Not a problem. I I'm happy to do that for you. And I'm just loading some information in so I can pull that up. and while we're always here to assist you up until nine p.m. Eastern Standard Time did want to let you know this is also available for you online or on our mobile app. Not sure if you're aware of Consumer Price Index being available online as a customer.

utterance: do you have the is it the same email address that is located for Intellibank? Is it WWW dot Intellibank dot com?

utterance: Yes.

utterance: OK.

utterance: And when you go on there you'll see a tab called categories.

utterance: Uh-huh.

utterance: You'll pull that down and see a variety of options and there is actually a Consumer Price Index on there.

utterance: Mhm.

utterance: OK.

utterance: You'll drop that down and then you will see categories ranging from apparel to gasoline to leather goods, all sorts of items.

utterance: OK.

utterance: That would be great. Thank you.

utterance: OK.

utterance: Great. And what type of product are we talking oh I'm sorry, you said jewelry, but the price of gold

utterance: Yes.

utterance: the price of gold, and while we're at it the price of diamonds too would be helpful for the past two quarters.

utterance: The past two quarters. All right. Let me start with the gold here for you. How long have you had your business?

utterance: I've had it for ten years.

utterance: And how've if you don't mind me asking how have sales been this past year?

utterance: well they've been very slow to be honest and that's why I'm calling is because there's a thing now called lab-grown diamonds where people are actually buying of growing them in the labs as opposed to getting them in by their natural sources and that seems to be changing the industry. And so I'd like to find out how the price of diamonds have fluctuated in the past two quarters and gold just because you know the economic climate that we've had.

utterance: Got it. Got it.

utterance: Certainly. All right. Here's I have the information here for you.

utterance: OK.

utterance: All right starting with the price of gold and you're right I do see that things have been slow. for the previous quarter I see six percent.

utterance: And for the quarter the most recent quarter that we're just closing it is at three percent.

utterance: Uh-huh.

utterance: Oh OK.

utterance: So I do see yes I do see what you're speaking of.

utterance: OK.

utterance: And then for diamonds let me look that up. Well looks like diamonds have end up doing better than gold overall.

utterance: Mhm.

utterance: Really?

utterance: I see for the previous quarter twelve percent and for this past quarter that's closing it's at sixteen percent. So maybe during covid we've had a lot of engagements.

utterance: that's interesting. Wow I guess people were bored at home and they're purchasing jewels online.

utterance: Maybe so.

utterance: Huh I .

utterance: Well I I.

utterance: Can send this information to your email address. That's just been done.

utterance: OK.

utterance: While I have you on the line are there any other questions I can answer for you?

utterance: no. I appreciate it, thank you.

utterance: You're very welcome Sally. Thank you for calling Intellibank and you have a very pleasant evening and wanted to thank you again for your loyal patronage.

utterance: Thank you.

utterance: Thank you. Good night.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Josie. How can I help you?

utterance: Hey Josie, how are you today?

utterance: I'm doing pretty good. How about yourself?

utterance: I'm doing really good, doing really good. gotta two different not even issues, just things I wanted to go over with you, so I guess you're the lucky one today, you get to handle my problems.

utterance: Well I'm here to help. No problem.

utterance: So.

utterance: Well actually, it it's not even a problem so that's a good thing. I try to stay away from having problems in life and problems in business so that's going to lead to question number one. I wanted to find out about applying for secure business loan for my business. I was looking to do some upgrades to my business, you know upgrade the the equipment and furniture, and you know, do a whole overhaul. It's been quite a long time and it really needs it.

utterance: OK, and obviously you are a customer of our bank.

utterance: Yes, I am.

utterance: OK, do you have, about maybe like, five to ten minutes to just go through a series of questions with me?

utterance: Yes, I do.

utterance: OK, perfect. So let's start out with your first and last name.

utterance: my name is Andrew Wood.

utterance: OK, and W O O D?

utterance: Yeah, my. You need my birth date?

utterance: OK.

utterance: not really, I don't need that right now.

utterance: OK.

utterance: But I do need your your personal street address.

utterance: my address is three thirty-one Hillwood Drive, and that's Nashville Tennessee.

utterance: OK.

utterance: Three seven two oh five.

utterance: OK, and your social?

utterance: the social is two oh nine.

utterance: Mhm.

utterance: Five one four three six eight.

utterance: OK, and do you happen to have your driver's license number on you?

utterance: I do, hang on my wallet.

utterance: Oh sure, take your time.

utterance: OK , my driver's license number is two two oh.

utterance: OK.

utterance: Eight eight six nine two.

utterance: OK, and what state is that issued with?

utterance: That's Tennessee.

utterance: OK. And what is your PIN number?

utterance: my PIN number is seven two seven six.

utterance: OK, and your email?

utterance: the email is A Wood.

utterance: Mhm.

utterance: Nineteen seventy-six at Gmail dot com.

utterance: OK, I'm I'm assuming it's a capital A?

utterance: Yes.

utterance: OK, and are you the sole owner of the business?

utterance: I am.

utterance: OK, what was your business establishment date?

utterance: Oh, it was June fifteenth twenty fifteen.

utterance: OK, and your gross annual sales?

utterance: It's one hundred and eighty thousand dollars a year.

utterance: OK, and what is your tax ID number?

utterance: Tax ID number is three one.

utterance: Mhm.

utterance: Eight one seven five three two six.

utterance: OK. And, your business street address?

utterance: the business street address is eighteen eighteen Annex Drive.

utterance: OK.

utterance: And that's also in Nashville Tennessee.

utterance: OK.

utterance: And that's three seven two oh one.

utterance: OK, and where would you like your mail to be sent to?

utterance: to the business please.

utterance: Business, OK.

utterance: I try to you know, business and pleasure separate. .

utterance: Yeah, I hear you. what will you be putting up for collateral?

utterance: my home.

utterance: OK, and so you would say the loan purpose is to upgrade equipment, office furniture, things of that nature?

utterance: Absolutely.

utterance: Yes.

utterance: OK. OK and what would you want for the loan amount?

utterance: forty thousand dollars.

utterance: OK, and how long do you think that will take you to pay back?

utterance: I'm guessing I can, you know , I would go longer and pay it off sooner but I was gonna say like seven years.

utterance: OK. OK great, so I see here I'd love to set you up with online banking, just this way we could do everything electronically.

utterance: OK.

utterance: And it'll be a much faster decision, like we can get back to you within forty-eight hours.

utterance: OK.

utterance: so I'm gonna go ahead and send you a link. Just click on that link. It will prompt you through. You could set up your online banking. You could decide if you want a card for the online banking. It's pretty simply. If you do have any questions though, do not hesitate to call us back and then you can just upload, cuz we're gonna need you to send in your supporting business documentation.

utterance: OK.

utterance: Like we need is a copy of a business license and your tax ID number, all that good stuff. And then also the deed, copy of a deed to your house, since you're putting that up for collateral.

utterance: OK.

utterance: Right.

utterance: OK.

utterance: So you can send that all through the email link that I'm sending you now with the online banking. And all right, is there anything else I can help you with?

utterance: OK.

utterance: actually there is. so I was recently married, newlyweds I should say.

utterance: OK.

utterance: OK.

utterance: And I wanted to add my wife's name on to the business our business bank

utterance: OK.

utterance: Great What is that account number?

utterance: that account number is zero.

utterance: Mhm.

utterance: Four six six.

utterance: OK.

utterance: Three one.

utterance: OK.

utterance: Seven two five.

utterance: OK. All right, so what is your wife's name? Full name?

utterance: It's Maria Wood.

utterance: OK, and I'm assuming you have the same address?

utterance: Yes, yes we do.

utterance: OK. And do you happen to have her driver's license number?

utterance: scary thing is, yes I do.

utterance: OK, perfect.

utterance: All right, so her her license number is zero three one.

utterance: Mhm.

utterance: OK.

utterance: Two five.

utterance: Mhm.

utterance: Eight zero four one.

utterance: All right, and and what state was that issued?

utterance: That's

utterance: Also Tennessee.

utterance: OK, and what is her email?

utterance: Her email is Maria Wood.

utterance: Mhm.

utterance: Nineteen seventy-seven at Gmail dot com.

utterance: OK. And her PIN number? A PIN number you'd like for her to.

utterance: Oh nine one six eight.

utterance: Mhm.

utterance: OK, perfect. All right, well that's all set up.

utterance: Oh that was easy.

utterance: Yeah, it's it's very quick and easy and I'm really excited for you to get online with the online banking. It's it's gonna be so convenient for you.

utterance: Yeah, I can't wait.

utterance: It's.

utterance: Twenty-four seven, so. So Mr. Wood, is there anything else I can help you with while I have you on the line?

utterance: Nah, I think I think that's everything.

utterance: All right, well you have a great day. And you'll be hearing from us soon like I said. Usually takes about forty-eight hours.

utterance: You, too.

utterance: sounds good, thank you so much.

utterance: OK.

utterance: Thank you, bye bye.


utterance: Thank you for calling Intellibank. This is Laurie. How may I help you today?

utterance: Hello. I would like to purchase stock using a market order.

utterance: Sure, I can help you with that. Can I have your first name?

utterance: Alex Lopez.

utterance: Last name, you said, Lopez?

utterance: Lopez.

utterance: L O P E Z.

utterance: L O P E Z.

utterance: And your date of birth, please.

utterance: Six six nineteen sixty-two.

utterance: Thank you, Mr. Lopez. And can I get your PIN number, please?

utterance: All right, can you hold on like ten seconds I gotta look for this thing. Yeah a whole stack of papers here How's your day going?

utterance: Absolutely, sir.

utterance: It's actually going very well. How about yourself?

utterance: Good, good, good. OK, I found the PIN number.

utterance: Thank you, sir. Go ahead when you're ready.

utterance: It's.

utterance: Six two six two.

utterance: That was six two six two?

utterance: Yes.

utterance: Thank you, sir. And the account number?

utterance: OK. Can you hold on a second? One more time.

utterance: Absolutely.

utterance: Take your time.

utterance: OK.

utterance: OK. So the account number is eight six seven two three five eight nine two seven five.

utterance: Thank you, sir. That was eight six seven two three five eight nine two seven five?

utterance: Yes, yes, what did you say your name was?

utterance: Laurie.

utterance: Oh, OK. That's a nice name.

utterance: Well, thank you, sir.

utterance: OK, my friend's mom, her his name's Laurie.

utterance: it's a it's a wonderful name isn't it?

utterance: Yeah.

utterance: She's nice, too.

utterance: Aww. Most of us are. Lauries, that is. OK, sir, what is the stock symbol?

utterance: Sure are.

utterance: That's A A P L.

utterance: That was A A P L?

utterance: Yes.

utterance: Thank you, sir. And how many shares?

utterance: Twenty, please.

utterance: Twenty?

utterance: Twenty, yes.

utterance: OK.

utterance: All right, sir, I have that all set for you and would you like to be taking the money from the savings account on the business or the checking account for these shares?

utterance: Is there a better time of day to purchase?

utterance: well, I think that right now is the best time of day as far as the rates are going? I'm sorry, would you like me to take the funds from savings or checking?

utterance: OK, checking.

utterance: Checking, OK. Thank you, sir.

utterance: Yes.

utterance: Your welcome.

utterance: All right, so that transaction is completed, OK. You're gonna receive your information via email confirmation. can I just repeat back your email address that I have on file and make sure that we're all set here?

utterance: Sure.

utterance: That is A L O P E Z at Gmail dot com.

utterance: Yes, that's the one.

utterance: Awesome, thank you, sir. All right, that's all completed. Can I get you anything else for you today? Would you like any information about our online banking?

utterance: Sure.

utterance: Yes, sir. at any time you can go to WWW dot Intellibank dot com and look up our online banking options. You can sign up and you will be able to check your balances. Do things like order checks. Order stocks all that kind of stuff, OK?

utterance: Yes, OK, thank you.

utterance: You're very welcome, sir. Have a great day, OK?

utterance: You, too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hi, this is Katie. Thank you for calling Intellibank. How can I help you?

utterance: Hey, Katie. How are you today?

utterance: I'm pretty. Doing pretty good. How about yourself?

utterance: a little little flustered.

utterance: OK.

utterance: So have a a business had a business account personal accounts with Intellibank.

utterance: OK.

utterance: Getting ready to go on my first overseas trip.

utterance: Mhm.

utterance: we have some things we're exploring business-wise for our company and little nervous you know.

utterance: Right.

utterance: Going overseas and stuff like that. not only between language food you know all all the basic everyday forms of life barriers but there's also the financial money barrier. so I was wondering if I would be able to bother you for whatever the exchange rate would be to go over to Europe.

utterance: Mhm absolutely. You it's no bother. I would love to help. Let's start with your full name and date of birth.

utterance: OK, my name is Matt Williams.

utterance: OK.

utterance: And my birthdate is April seventh.

utterance: OK.

utterance: Nineteen seventy-one.

utterance: And what's your PIN number?

utterance: the PIN is four, seven.

utterance: Mhm.

utterance: Seven one.

utterance: And your account number?

utterance: Hang on one second.

utterance: OK.

utterance: OK, the account number is.

utterance: Mhm.

utterance: Zero, eight.

utterance: OK.

utterance: Eight, six.

utterance: Uh-huh.

utterance: One, one, seven, zero, nine.

utterance: OK, and what is the source currency to be traded from?

utterance: All right so that's going to come from my business savings account.

utterance: OK, right so that's US.

utterance: Yeah.

utterance: Obviously.

utterance: Yeah.

utterance: And then the destination currency?

utterance: OK, so that's gonna go. It's going over to Europe so I'm gonna need.

utterance: Mhm.

utterance: Like a traveler's card set up in Europe.

utterance: OK, we can do that. I will do that. OK, so I will send you over this link that just click on the link to certify that you you know want the travels card.

utterance: OK.

utterance: And we can overnight that to you. When are you leaving on your trip?

utterance: OK, so I'm leaving actually not for two weeks.

utterance: OK.

utterance: But I'm just trying to make sure everything's in place. I I like to be.

utterance: OK.

utterance: You know at least everything confirmed set up a week in advance.

utterance: Mhm.

utterance: So I'm just trying now to get all that situated, taken care of and this way I know I don't have to worry about it and I know with Intellibank you you guys have me covered.

utterance: Absolutely. So what is your address?

utterance: All right, so my do my home address.

utterance: Yeah, cuz I want to send the card out to you right away. I'll do an express send.

utterance: OK.

utterance: So this way it doesn't cost anything and it'll be there in three to five business days.

utterance: Perfect.

utterance: All right.

utterance: All right, so my home address is two, seventy-six.

utterance: Mhm.

utterance: And that's Hampden Road.

utterance: OK.

utterance: It's H A M.

utterance: Mhm.

utterance: P D E N.

utterance: OK.

utterance: And that's Upper Darby PA.

utterance: Mhm.

utterance: One, nine, oh, eight, two.

utterance: OK, all right, perfect. So I'll send that out and then to let you know so one US dollar.

utterance: OK.

utterance: Is equal to zero point eight six euros. So that's the exchange rate right now.

utterance: Wow wish it was the opposite.

utterance: I know right. It's so true.

utterance: It's amazing.

utterance: I know.

utterance: It's so weird, too, isn't it?

utterance: Yeah.

utterance: Mhm.

utterance: It really is. It's very. It's interesting and weird and you know.

utterance: Money, I mean it's like. It's so interesting because I mean before money people traded things. They traded chickens. They traded in feathers, they traded beads and so.

utterance: I I was I was just going to say say. Right.

utterance: I was gonna say they traded animals and whatever else for fur. Who knows.

utterance: You know?

utterance: Right.

utterance: It's so interesting to me working in you know the banking industry just how this green paper you know these papers are worth something. It's so crazy.

utterance: It really is. It really is. OK, so what do I need to do now?

utterance: OK, so you know actually you don't really need to do anything else right now. I have everything set up and ready for you.

utterance: OK.

utterance: just to let you know you can calculate these rates yourself as well. There's like really cool websites that you can go to I know this sounds crazy because we're Intellibank but Wells Fargo has a really cheap and easy calculator.

utterance: OK.

utterance: That you can use. if you ever wanna go in, just check you know the conversion of anything pounds, I don't even know the names of all the ones off hand right now because I need my third cup of coffee but you know what I mean you can do that if you want instead of calling us you can just look it up yourself and it's so quick and you don't have to worry about staying on hold, or you know waiting for the next available customer service.

utterance: Right. Right.

utterance: Yeah, that's. That

utterance: Sounds great. And actually I am signed up already online.

utterance: OK, great.

utterance: so yeah so.

utterance: All right.

utterance: I I'll I'll investigate that online as well and if I have any further you know issues or problems or questions.

utterance: Mhm.

utterance: You know I'll just give you guys a call back and we'll get that all situated and set up. Like I said seven days before I leave cuz that's the way I am. I like to be prepared.

utterance: Mhm. Well, Mr. Williams, I hope you have an amazing trip but if you you know if you have any problems if you run into any obstacles, please call us back. We are definitely here to help. and we appreciate your business so much. Thank you for being a part of Intellibank.

utterance: Thank you so much.

utterance: All right, bye bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Hey, hi Jerry. I'd like to make a credit card payment please.

utterance: Certainly. I'd be glad to accept that card payment. I'll first need to access your account and get that pulled up here for you so that we can honor that request. Let me ask. What is your first and last name?

utterance: Benjamin Freeman.

utterance: Alright, thank you for that Mr. Freeman. How are you today?

utterance: It's quite a good day.

utterance: Well, that's great to hear. I'm glad that it seems to be such a good day for you and and Mr. Freeman if I can ask what is the name of the business that has an account with us on file?

utterance: Oh, yes.

utterance: Ray's Construction Company.

utterance: Alright, thank you for that Mr. Freeman with Ray's Construction Company.

utterance: Yes sir, Ray's Construction Company.

utterance: And I'll ask a few questions for account verification. we do take here your account security very seriously as you may have noticed reporting in the news over the past several months the increasing number of cyber attacks as well as heightened need for cyber security and of course with that being the case this is a reason why we take your account security very seriously. In order to prevent fraud, to prevent identity theft and to protect your business and it's assets. Having said that, let me ask. what is your date of birth?

utterance: February twenty-sixth nineteen seventy and my phone number is seven seven zero two two zero five eight five nine.

utterance: well thank you for that Mr. Freeman. I only needed the date of birth but I appreciate the phone number as well and Mr. Freeman let me ask. What is your business address?

utterance: my business address is three six eight eight Layman Court. Smyrna Georgia, three zero zero eight zero.

utterance: Alright, thank you for that Mr. Freeman and let me ask as well, what is the account number for your credit card or credit card number?

utterance: So you want the account number or the credit card number?

utterance: Your credit card number.

utterance: The credit card number? It's four zero three five seven nine three six six two six two zero nine zero six.

utterance: Thank you for that and Mr. Freeman what is the pin number for your credit card account?

utterance: that credit. That's one seven nine five.

utterance: Alright, thank you for that Mr. Freeman and let me see if I can get this pulled up here for you here Mr. Freeman and yes. I was able to access your account for your Business Silver Card.

utterance: Yes sir, thank you. Yeah, I appreciate that. I tell you I was looking out there and birds flying. They better not mess up. Use the bathroom on my car. They better keep on going.

utterance: Well you know the unpredictability of nature there Mr. Freeman. I I can assure you that none of us can control nature. we're just in it trying to I suppose survive it.

utterance: I understand that but I wish they'd fly on somewhere else and don't be dumping on mine cuz it's sitting there under the tree.

utterance: what What what type of bird is it?

utterance: I don't know but he need to keep on going.

utterance: I hear you. I hear you. well hopefully the bird takes your advice there Mr. Freeman and if not maybe you'll just.

utterance: Wipe it off and go on, huh?

utterance: or I was about to say take a picture of the the lovely bird because I'm sure it's a lovely little animal.

utterance: I'm sure it is.

utterance: and Mr. Freeman I was again able to verify the account and you mentioned that you wanted to schedule a credit card payment correct?

utterance: Yes sir.

utterance: and what is the amount of the payment that you wanted to schedule?

utterance: seventy-five hundred dollars.

utterance: OK so that's a payment of seven-thousand five hundred?

utterance: Yes.

utterance: And what date did you wanna schedule the payment for?

utterance: probably about two days. In the next two days.

utterance: OK, so you wanna schedule that payment for next Saturday?

utterance: Yeah.

utterance: OK and Mr. Freeman what's the routing number for the account that will fund the seven-thousand five hundred dollar payment?

utterance: the routing number is

utterance: six nine five eight seven nine eight nine seven.

utterance: OK and what is the account number that will fund the seven-thousand five hundred dollar payment to your Business Silver Credit Card?

utterance: That. That number is six nine eight four six five nine one nine.

utterance: Thank you for that Mr. Freeman and I've gone ahead and scheduled that payment for this. Next Saturday for seventy-five hundred dollars from the account information that you've just provided to me.

utterance: Yes sir. That's correct.

utterance: and Mr. Freeman is there anything else that I can assist you with here today?

utterance: no that'll be all. That'll be all. Thank you for all. Thank you for all your help.

utterance: Alright, well if that's all we certainly do appreciate your scheduling your payment with us and we do value your business.

utterance: Oh thank you. You have a good day.

utterance: Thank you, you as well.

utterance: Alright, bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Steven how may I assist you today?

utterance: yes I I called the other day and opened up a Intel Business Total checking account. And I don't know if you remember me or not but I believe I talked to you.

utterance: yes sir I do remember you and was that your Intellibank Business Total checking account?

utterance: Yes that's correct.

utterance: All right yes I do remember that call. How can I help you today sir?

utterance: I would like to know the exchange rate between the US dollar and the British pound.

utterance: Of course sir I can help you with that. can I get your name please?

utterance: Dan Thomas T H O M A S.

utterance: Thank you and your date of birth Mr. Thomas?

utterance: May twelfth nineteen sixty.

utterance: Thank and then your PIN number?

utterance: One zero six two.

utterance: Thank you and so you were wanting to know going from the US dollar exchange to the British pound?

utterance: That's correct.

utterance: Yes sir the exchange rate currently is one US dollar would be equal to point seven three pound sterling.

utterance: OK and could you also tell me the exchange rate between the US dollar and the Chinese Yuan?

utterance: Yes that exchange rate is one US dollar equal to six point four one Chinese Yuan.

utterance: OK and can you tell me how long are these rates effective for? Is it daily or weekly or do you know?

utterance: they do update throughout the day depending on the exchange and how fast that is done. much like the stock market they can change pretty pretty quickly but they are fairly stable.

utterance: OK and could you suggest a way for me to look up these exchange rates without calling?

utterance: Absolutely sir you can go to the Intellibank website and there is a currency converter on there that will let you see real-time data or historical data. And you can also do a simple Google search for the two currencies that you would like to check and they have a pretty handy tool right there built into the front page.

utterance: All right that sounds fantastic. How's your day going so far?

utterance: My day is going pretty well sir. How has your day been?

utterance: My my day is going pretty good. I also would like to know what type of loans that you offer?

utterance: Yes we offer a variety of loans. We have termed loans we offer secured loans. We offer real estate loans. And then we also offer SBA seven A and SBA five oh four loans.

utterance: OK is that a pretty easy process?

utterance: Yes the application process is fairly simple all you'll need to do is fill out an application either over the phone in-person at one of our branches or online. And then once that information has been collected you'll be instructed to upload any supporting documentation that may be needed or mail or fax that documentation to us. And once that documentation has been received our loan managers will go all over all that paperwork and determine whether or not to extend that loan to you and if all of that is favorable then on signing that loan your money will be disbursed.

utterance: OK and what type of documentation would I need generally?

utterance: you will need your copy of your business license a copy of the last two years of your personal tax returns a copy of the last two years of your business's tax returns and then a copy of the last two years of your year-end financial statements for your business.

utterance: OK and I assume that my accountant can help me with that paperwork?

utterance: Absolutely sir your business accountant should definitely have all that documentation on file other than your personal tax statements those would be either in your own files if you file your tax paperwork yourself or with your personal tax accountant.

utterance: All right that sounds great.

utterance: All right sir well is there anything else that I can assist with today?

utterance: I can't think of anything.

utterance: All right well thank you for choosing Intellibank and you have a great afternoon.

utterance: All right you too thank you.

utterance: Thank you goodbye!


utterance: Thank you for calling Intellibank. We value our customers. This is Brenda. How may I help you?

utterance: Yeah, I need to get a balance due on my loan.

utterance: OK, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: it doesn't matter you can call me Jill.

utterance: All right Jill so you want to find your loan balance. What kind of loan do you have with us at Intellibank?

utterance: It's a secured loan.

utterance: All right Jill. I just need to get some information from you real quick here. OK? What is your account number?

utterance: It's three four six zero two nine nine eight.

utterance: All right Jill and the name of your business?

utterance: Johnson Controls.

utterance: All right Jill and can you also give me your date of birth?

utterance: Yeah, that's March second of nineteen eighty.

utterance: OK and it looks like your account has a four digit PIN number on it for security purposes. Could you also confirm that PIN number for me?

utterance: Yeah, six four seven eight.

utterance: OK and Jill what city and state are you in?

utterance: I am in Kansas City, Missouri.

utterance: And your street address Jill?

utterance: Yeah it's five three nine Lakeview road. seven three two zero is the ZIP.

utterance: All right and can I confirm an email address for you Jill?

utterance: Yeah, it's J Baker at Johnson controls dot com. So it's Jill. J as in Jill. Baker at Johnson controls dot com.

utterance: OK Jill so I have your loan pulled up. And it looks like you have a loan balance of twenty-nine thousand four hundred eighty-nine dollars and ninety cents. And it looks like your next payment of four hundred ninety dollars and sixty cents will be due on October twentieth.

utterance: OK.

utterance: All right Jill will you want me to check any other accounts for you? Or possibly make a payment for you?

utterance: Yeah, so is there a way for me to see my payments that I've made for the past year? Like Do you do statements of accounts on loans?

utterance: Yeah, we do do statements I could email you those statements for twenty twenty if they thought that would help you?

utterance: Yeah, that would be fantastic.

utterance: OK. What I can do for you is I could also set up email alerts. And this way what that will do is it'll email you alerts notifying you when your monthly statement is available online. And then you can just go log into your online banking account. You can download all your statements from there in the future. but right now I'm gonna generate these twenty twenty statements for you and then I'll get them emailed over to you. would you mind confirming your email address for me?

utterance: OK. Give me just a moment to process that. And I know I asked for that once before. I just wanted to confirm that email one more time. OK, give me just a second. I'm gonna get that sent over to you and downloaded and sent. OK. All right, so I've got your statement emailed over to you and I have those alerts set up. Did you want me to cancel your paper statement?

utterance: Yeah, no let's keep it. Because I I still need it. I just wanted for this one period.

utterance: OK, I can do that. So you it looks like you're still getting your statements in the mail for this loan. So if we can keep we'll just keep the way that it is and you'll continue to get those mailed to ya. was there anything else that I could possibly try to help you with today?

utterance: I don't think so. Are you in Missouri too?

utterance: Yeah I am.

utterance: How are you feeling about the weather? It's been like raining here for like a straight week.

utterance: Yeah, it's definitely been a very very dreary week for sure. but I I do I actually enjoy the rain. So I'm not I'm not too terribly upset.

utterance: Yeah, we had like some pretty serious flooding in the area like where I'm at too.

utterance: Yeah, I saw that actually. Don't live far from the river front and it always. It just makes me really really nervous every time it rains like that. it gets way up on the bank. And it just makes me like it's going to flood everything.

utterance: Yeah, they said it might dry up next week. But, we can go just through all this rain forever and ever and everything will flood. I I don't know. It just worries me.

utterance: Yeah, hopefully we get some clear sky soon Jules, Jill. I was there anything else I can help you with today?

utterance: yeah just a real quick though. So if in the future I wanted to pay this statement. Pick. I'm sorry print this statement. Can I do that online? Can you kind of walk me through on how to do that online?

utterance: Yeah, so if you're trying to make your or print your statement online for your loan. You'll log into your bank account. I'm sorry to your online banking account just like you normally would and at the top of the pages there are tabs. So there's a tab for your checking and a tab for saving. Just basically any account that you have with Intellibank. There will be a tab at the top of that. So you're going wanna select the tab for your loan. And once you go in there it'll give you a time frame. There's actually a little drop-down box. Then it would. You can drop it down by year. You can drop it down by month. So it has a lot of different features for you to be able to filter that. You'll filter for whatever statement period you're wanting. and then you will once it once it pulls up on your screen you'll hit the print button and then you can print it. There's also another button where you can download it or save to a desktop. so it got some other options for you. But you can print it directly from that. Just use your twenty twenty period like you. For example, if you wanted to do the year like you did today. Like I sent over to you. Just do the drop-down box. Choose twenty twenty and it will print out all your loan statements for that time frame. Or I mean if that. If you're having trouble and you can't figure it out. You can always call us night care. We really don't mind. Send any matter over to you as well. We have the ability to do it. it's just whatever you feel more comfortable with. If for some reason it's after hours and you are trying to retrieve that information. You can always do it through online banking.

utterance: OK, thank you so much.

utterance: No problem at all Jill. Was there anything else I can do to help you today?

utterance: No, that was everything, thanks.

utterance: All right Jill. Well thank you for choosing Intellibank. You have a great day.


utterance: Thank you for calling Intellinbank where we value our customers. This is Brenda. How may I help you?

utterance: Yeah so is it possible to get my February bank statement emailed to me? I'm trying to verify a purchase for a customer.

utterance: Yeah, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Mrs. Baker?

utterance: it doesn't matter. You can call me Jill.

utterance: OK, Jill so you're wanting your February bank statement emailed to you. Is that correct?

utterance: Yeah, that's correct.

utterance: Are you currently a business owner?

utterance: I am.

utterance: And do you have a checking or a savings account with Intellibank?

utterance: It's the preferred checking account that I have with you all. It's the business account.

utterance: OK. Jill, I'm just gonna need to verify some information with you. Can you tell me what your account number is?

utterance: Three four six zero two nine nine eight.

utterance: OK, and what is the name of the business?

utterance: So I'm sorry so that's not my account number. That's my card number. My account number's three seven eight two eight nine five nine and it's Johnson Controls. That's the name of the business.

utterance: All right Jill can I get your date of birth, please?

utterance: It's March second nineteen eighty.

utterance: OK, and it looks like your account has a four digit pin number on it for security purposes. Could you share that pin number with me as well?

utterance: Yeah, so that's five seven zero four.

utterance: All right and would you like to enroll in paperless statements from now on or would you just want to keep the statement for just get the statement for February just this once?

utterance: I need it just this once but I may think about enrolling in paperless statements later on if that's possible.

utterance: OK well anytime you wanna change it just give us a call back here at Intellibank and we can help you with that. OK let me get that. Let me get that set up for you real quick here and get that emailed over to you. OK, Jill. Can I also get an email address for you?

utterance: Yeah, it's J Baker at Johnson Controls dot com. So it's J as in Jill Baker at Johnson Controls dot com.

utterance: All right give me just a second.

utterance: Have you been outside today?

utterance: I have not. I've actually been in. Well I mean I was when I came into work at seven a.m. this morning but I haven't been out this afternoon.

utterance: It's really nice outside today. It's very warm. I'm actually really surprised. it's kind of unusual for November.

utterance: Yeah, I heard it was like gonna be in the seventies today. So that is kind of crazy for November for us. I mean normally we're like in the middle of a blizzard at this time.

utterance: Yeah, when I walked outside this morning I wasn't expecting it. Actually went for a run I. I haven't went outside in. I haven't run in quite some time. So it's been really nice. It's kind of crazy. I I wonder if that means tomorrow we're gonna get like a massive snowstorm or something. That's usually how it seems to work here in Missouri.

utterance: Yeah, I haven't actually not heard anything about what the weather's supposed to do this week. So I was listening to the radio on the way in to work and just heard them talking about when it's supposed to be a beautiful day. So that's kind of where that went but I haven't heard if we're supposed to get any kind of weather. I know that they were talking last week about us getting some severe s- like snow this week but then we got this beautiful day meshed in there so it's kind of crazy.

utterance: Oh yeah, it sucks to be. I'm gonna enjoy it though. I'm gonna get out and actually do some things outside today. So that part's really good but it's just really crazy how nice and beautiful it is out there.

utterance: All right Jill. Well hopefully, you enjoy the rest of your day b- un- stays nice for the rest of the week but I'm gonna get that February checking statement emailed over to you now. I did not enroll you in the paperless checking but if you choose to do it any time you can do that. Jill I did want to ask you do you have access to online banking?

utterance: I do. I have an account with you guys.

utterance: OK so I do want to let you know with your online banking you can actually download your statements through the online banking account. So once you go to your once you log into your online banking you'll choose whatever account it is at the top. I know you said you had several accounts. So if you have your business checking account and that's what we're trying to pull up today you go to your business checking and there's actually a little others tab that's located in the right-hand corner of the page when you click on that tab it will give you the option to click on statements and when you click on statements it will actually give the option to break down that timeframe. So you can choose one month. You can choose a year. However, you want to do it and it'll give you the option to either download or print those. So that's another option for you if you ever need this information outside of Intellibank normal business hours.

utterance: OK, I didn't even realize you guys did that. so that's for every account then not just the checking account.

utterance: Yeah, so any account that you have with Intellibank you should be able to print a statement off from it rather that's a loan or your credit card or a business or savings. and as long as there's an account tab for it in your online banking. You should be able to pull a statement for it or make payments or do any kind of payoffs. also, you can update accounts your accounts there. Do kind of account changes. If you want to do add a or that kind of thing. I mean online banking portal pretty much gives you discrepancy to do most things as long as you have access.

utterance: OK, then that's really cool. I appreciate it. I might have to check into that later on.

utterance: No problem. so Jill I'm sending all that information to you now. You should get r- receive that email with that statement in it very shortly. I do want to let you know that because it is private banking information that they're going to ask you for a pin number before you're able to open the attached document. that pin number is actually gonna be the last four of your account number. So whenever it asks you for the four digit pin code just put the last four of your account number in there and it will l- allow you to open that statement and download or print it. Was there anything else I can do to help you today?

utterance: No that was everything. I appreciate it.

utterance: All right Jill. Well thank you for choosing Intellibank and you have a great day.


utterance: Good morning. My name is Jocelyn. Thank you so much for calling Intellibank. How may I assist you today?

utterance: Hi. I need to close my savings account, please.

utterance: Oh, you'd like to close your savings account. I'm sorry to hear that, but I would be glad to assist you with this process. May I get your name, please?

utterance: Christina Clark.

utterance: All right. Is Christina with a C or a K?

utterance: with a C.

utterance: OK. Same with the last name?

utterance: correct.

utterance: All right. And I'm just gonna ask you a couple of questions so I can pull up your account information. Is that all right?

utterance: go ahead.

utterance: Great. Christina, what is your date of birth?

utterance: my date of birth is ten twenty-seven seventy-one.

utterance: All right.

utterance: Today's actually my birthday.

utterance: Oh! You're right. Today's the twenty-seventh. Well happy birthday. Are you doing anything fun to celebrate?

utterance: Yeah.

utterance: Thank you.

utterance: I am. I'm going out to dinner with some friends after work.

utterance: Oh, that sounds lovely. Very nice.

utterance: Yeah.

utterance: I know

utterance: I'm excited.

utterance: I. I. Yes, I just love a good birthday celebration.

utterance: Me too.

utterance: All right. Christina, birthday girl. May I also get your four digit PIN number to access your account?

utterance: Mhm.

utterance: Mhm.

utterance: my PIN number is two seven seven zero.

utterance: Two seven seven zero.

utterance: Uh-huh.

utterance: Great. All right, and you know what. I'm sorry. You said it was a savings account you wanted to close correct?

utterance: Yes.

utterance: That's correct. I'm broke all the time. So I never. I mean I'm just. I'm. It's. It always goes under the amount that I'm supposed to keep in there so I don't incur a fee and I just can't do it. So I'm like, you know what. I'm gonna just transfer everything into my checking.

utterance: All right. I. I. I do hear that and I am. While I am happy to assist you with this today, I did want to let you know one thing. another way of avoiding the fee is if you have any direct deposits that go into your savings. Any direct deposits of five hundred dollars or more can also waive that service fee.

utterance: Right, but I. I. I don't have that much. I can't afford to put that. I can't afford to put any money in the direct.

utterance: I understand I just wanted to just wanted to make sure that I was giving you all of your options.

utterance: yeah. Yeah.

utterance: Right.

utterance: Thank you.

utterance: Of course. All right. Can you provide me please with the six digit savings account number?

utterance: Oh, I knew you were gonna ask ask me that. can you hold on, please? I have to grab it.

utterance: Certainly. And just to let. No problem. Just to let you know, we just ask this for security purposes. We just want to verify.

utterance: Thank you.

utterance: Oh OK.

utterance: Right.

utterance: Oh I found it. I'm so silly.

utterance: Oh OK. Great.

utterance: That's all right.

utterance: There's so

utterance: many pieces of information here.

utterance: You're the birthday girl. You can do whatever you want.

utterance: Oh.

utterance: You're

utterance: Sweet. Oh OK. My savings account number is two five four one one three.

utterance: Two five four one one three. All right, and can you also provide me with the checking account number that we'll be transferring into?

utterance: Uh-huh.

utterance: my checking account number is nine seven six four six three one, and my security is Dogface.

utterance: Well thank you for that. I. I don't have to have that to access this, but I appreciate you having that available.

utterance: Oh OK. Sure.

utterance: All right. All right. So I'm just checking the balance on your savings account, and right now that amount is two hundred twenty-seven dollars and forty-nine cents. So I will go ahead and process that transaction. Let me just confirm everything. Savings account number two five four one one three. The amount being two hundred twenty-seven dollars and forty-nine cents, which will be transferring into your business total checking account number nine seven six four six three one.

utterance: Very good. Thank you.

utterance: All right. You'll

utterance: You'll hear a brief silence while I'm initiating that transaction.

utterance: Perfect. Thank you.

utterance: Mhm.

utterance: OK. Transaction is complete, and email confirmation will be sent to you. And I can also provide you with your new checking account balance if you would like. All right. The new balance on the checking is four hundred twenty-eight dollars and sixty-seven cents.

utterance: yes, please.

utterance: OK.

utterance: Is there anything else I can assist you with today?

utterance: No

utterance: Thank you.

utterance: Happy birthday and have a great day.

utterance: Thanks, you too. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Ryan, how may I help you today?

utterance: Hello Ryan, I had my business for a few years now through your bank and I just you know I just don't feel like I'm getting all of the you know all of the benefits of Intellibank. I think that I'm like doing the bare minimum and I have always heard that you're great. And every time I go to like a party or something and they hear that I'm with Intellibank they're always impressed and they say oh have you done this? Or have you done this? I'm like no, I haven't but I would like to and so I just kind of you know, just wondering if there's any sort of like financial advisor or someone I can talk with?

utterance: Yeah, I completely understand.

utterance: and we appreciate you wanting to take full advantage of everything that comes with your account here at Intellibank.

utterance: Great.

utterance: I'm gonna suggest, yeah, that you set up an appointment with a financial advisor and they're gonna be able to help you out with that.

utterance: Great. What's the fastest way to do that? Can you just transfer me to one or can I just go and do it in a branch and. Sign up on a sheet or something?

utterance: I.

utterance: I, unfortunately, can't transfer you to someone right away.

utterance: But, if you would like, I can have someone give you a call back, schedule a time for that, or I can schedule you an in-person meeting in one of our branches if you'd rather do that. Or, little bit from column A, a little bit from column B, we can do a video conference meeting for you.

utterance: Well who's your?

utterance: Who's your best financial advisor? Who's the one that can like hands out the awards. I'd like to talk to that person.

utterance: I would recommend setting up a call then.

utterance: you know I don't know the people on the local level there at your branch.

utterance: Mhm.

utterance: but I, I do know.

utterance: Yeah, these days it doesn't have to be local, right? We can.

utterance: Right.

utterance: Any one any time now.

utterance: Yeah. I have a, I have a great advisor who can give you a call. so let's go ahead and schedule a phone appointment.

utterance: That sounds awesome.

utterance: So, before we do that, I'm just gonna need to get just a couple of pieces of information from you so I can log into your account.

utterance: Yes, of course. So far I have.

utterance: I haven't identified myself so yeah.

utterance: Yes. We do need to start with your full first and last name as it appears on your account.

utterance: My last name is Stinson. That's S T as in tango. I N as in November.

utterance: S O N as in November.

utterance: Mr. Stinson, what is your date of birth?

utterance: my date of birth is October nineteenth nineteen seventy-nine.

utterance: All right, and I just need two more things from you to get into your account here.

utterance: OK.

utterance: I'm gonna need the last four of your Social Security number.

utterance: Right. That is five three four two.

utterance: And I'm gonna need your four digit security PIN.

utterance: That is two three nine two.

utterance: And just to confirm this is gonna be a telephone appointment that we're scheduling?

utterance: Yeah, that'd be great.

utterance: And what is the best number to call you back at?

utterance: the one that I'm on right now.

utterance: Do you see it on your phone or do I need to say it?

utterance: I see a number here but I would love for you to confirm it just to make sure.

utterance: Yeah, that makes sense. So it's two one three nine two nine eight six five four.

utterance: All right. Is there a particular day that would be better for you?

utterance: Absolutely. I kinda wanna know like what they have available. Is it possible for you to give me some options and I can pick one?

utterance: Sure.

utterance: I, the first available date we have is next Monday.

utterance: Okay.

utterance: and the basically and date after next Monday is available.

utterance: Monday through Friday or do they work Saturdays too?

utterance: Monday through Friday.

utterance: Okay, and what is the time zone? I'm in the Pacific.

utterance: Oh we'll set you up in the Pacific time zone, don't worry about that, we'll take care of that for you.

utterance: Okay.

utterance: Will Monday work for you?

utterance: No.

utterance: I can't do Monday.

utterance: And, let me look. you said Thursday's okay?

utterance: Sure.

utterance: All right, let's just do that.

utterance: How about two p.m. Pacific time on Thursday?

utterance: That would be perfect.

utterance: All right. Well, you're gonna be receiving a call back on this number, Thursday at two p.m. Pacific time.

utterance: Is there anything else I can help you with today?

utterance: Nope. I have it in my calendar. If I anything pops up I'll call back.

utterance: Thank you for calling Intellibank. Have a wonderful rest of your day.

utterance: Thank you too.


utterance: It's a great day at Intellibank, how can we help you today?

utterance: yeah, I need to change my PIN number on my account. And hey maybe a few other things too. I'll figure it out here.

utterance: OK, yes sir. No problem, we can help you with that today.

utterance: Probably my security question too and and cuz my old lady said that there's been a lot of you know, things going on, hacking and stuff like that. So I just want to get some things changed. Like I said it's been getting pretty bad, people getting hacked and just all kinds of bad stuff so just wanna take some action here.

utterance: Yes sir.

utterance: Yes sir, I'd be more than happy to help you with that. Can I please have your full name please?

utterance: Yeah, it's Red H. Jones. Red Harold Jones. Red Jones, it's real.

utterance: Thank you sir, very much for that. can I have your date of birth?

utterance: Six ten seventy-three.

utterance: OK, could you confirm the address on the account?

utterance: It's address is one three two Front Street. Harrison, West Virginia one three eight seven nine.

utterance: OK.

utterance: OK, thank you very much for that sir. And can I have a pin number for that account?

utterance: Pin number eight four one two seven nine. Or wait, wait a minute. Hey honey, is eight two seven four nine the right pin number? OK. The five six eight three nine two is the number.

utterance: OK, thank you very much for that sir. And can you verify your email address?

utterance: Email is crazy J at Gmail dot com.

utterance: OK, yes sir. Thank you very much for that. And did you want to change the PIN number?

utterance: Yes, I need to change the PIN number.

utterance: OK. Yes sir.

utterance: So the old

utterance: One was the five six eight three nine two, right?

utterance: Yes sir.

utterance: OK.

utterance: I want the new one to be eight three three five nine two.

utterance: Yes sir, we'd be more than happy to change that for you. And are you wanting to update the phone number on the account or change anything about the address?

utterance: the phone number is OK but I do want to change the security question.

utterance: Yes sir.

utterance: Cuz I know there's a there's a list of like different ones, the dog you grew up, the your street you grew up on, your mom's maiden name. just change the one that had the. I I think I had my dog's first dogs name but I want to change to something else, whatever you got listed.

utterance: OK. Wha~

utterance: What what do you have listed for the dog's name again, just so I can verify?

utterance: Butch.

utterance: Yes sir.

utterance: But I wanna change it. Gimme something else. Gimme another security name. from your list.

utterance: OK sure.

utterance: OK. yes, it could be where you went to school, what street you grew up on, it could be your mother's maiden name,

utterance: OK, mother's maiden name would be fine.

utterance: OK, yes sir, we can do that.

utterance: It'd be Crook-Shanks.

utterance: Yes sir, thank you. OK, and if you just give me a second I'm gonna update all this for you.

utterance: Sweet.

utterance: OK, it is all updated for you. I have got your email address, your changed pin, and did you want to update the phone number, you said?

utterance: No, the phone number is gonna be the same.

utterance: OK sir. OK, no problem. We've got all that taken care of for you.

utterance: You don't have. Tell me about that small business loan, the SBA or something? And what the interest rates might be?

utterance: And.

utterance: Yes sir.

utterance: Yes sir, the SBA loans are the small business loans and it's a very competitive rate now at zero point two percent fixed. So it it'd be very it it it would be very competitive to use our bank against others for this type of loan.

utterance: Yeah, we. I mean we have pretty good credit. My old lady's been wanting to open up one of these smoke shops with all them vapes and vape store and all that stuff. All that stuff going on, legalizing stuff and she wanna get in on that.

utterance: Yes sir.

utterance: Yes sir.

utterance: And we also we also do real estate.

utterance: Part of the business.

utterance: Delta eight delta nine.

utterance: We also do real estate loans if that would help you out any with that also and we have a specialist. Her name is Angie and she'd be more than happy to give you a call back with some information on these loans if you're interested.

utterance: That Angie Torse?

utterance: Yes sir.

utterance: Hey I know her, she use to be my neighbor! Angie Torse, yeah.

utterance: Yes sir, now is there anything I can help you with with the online banking?

utterance: online banking, we do have that. we have it on our mobile app and I have it on the desktop at home. I just what the difference between the ATM and the ITM were.

utterance: Yes sir, the ATM is the regular traditional ATM where you take the card you put it in with your PIN number and you receive cash back, now the ITM is a different. It's a new updated version of the ATM only.

utterance: OK.

utterance: They're inter~

utterance: Interactive or something?

utterance: Yes. So yeah, the agent twenty-four hours that has access that you have access to in case you lose your information.

utterance: OK.

utterance: How do you fit them in that little tiny box there? I'm just joking .

utterance: Yes sir.

utterance: Say say you lose your card, say you lose any kind of information that would qualify you to get into your account, the ITM agent can help you access your information anytime, twenty-four hours a day, at your convenience.

utterance: I'd be OK, I I'd I'd be hard to breath in there, I'd get claustrophobic sitting in there. I'm just joking, I know. You push a little button and they come up on the screen.

utterance: Yes sir. That's it.

utterance: Long as they're not in that little thing.

utterance: yes sir. Well thank you very much for being a valued customer at Intellibank.

utterance: No problem. Thank you ma'am, I appreciate it.

utterance: Is there anything I can help yo with today?

utterance: I guess that's it.

utterance: OK, thank yo very much for calling.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank Commercial Banking. How may I help you?

utterance: yes the post office is really unreliable these days and it it takes them four or five days to get my mail and my statements are arriving about five days after they're supposed to be. anything we can do about that?

utterance: yes, sir. We could certainly go ahead and switch your statement delivery to paperless and they would be electronically delivered to an email address that you prefer.

utterance: Well, that sounds great. And I would get that on the almost instantaneously?

utterance: Yes, sir. You would get that email on the day that your statement would end. So, the end of your billing period and it would arrive usually either overnight or early in the morning of that day.

utterance: That sounds great.

utterance: All right. Well, we can certainly go ahead and get that set up for you. Can I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: And your date of birth?

utterance: May twelfth nineteen sixty.

utterance: Thank you and can I have the account number for the account you would like to change?

utterance: Seven three zero six nine five six eight two nine and this is a business account.

utterance: All right. Thank you, sir. And can I have your authenticating pin number.

utterance: One zero six two.

utterance: Thank you. And so we're gonna go ahead and switch that from a mailed paper statement to a emailed paperless statement. Is that correct?

utterance: Yes.

utterance: OK. All right, I've gone ahead and made that change to your account and while you're here today sir, could I interest you in setting up online banking where you'll be able to pull up your past statements, keep them all in one location and generally maintain and keep an eye on your account at your own leisure?

utterance: That sounds great.

utterance: All right. Well, I can go ahead and get that set up for you. If you don't mind just verifying your email address on file for me please, sir.

utterance: D Thomas at ABC dot com.

utterance: Thank you and is that the email address that you would like to have your online banking communication sent to?

utterance: Yes.

utterance: OK. Excellent. And then, I have got a username and a temporary password ready for you whenever you're ready to write those down.

utterance: OK, I'm ready.

utterance: All right. Your username is going to be D Thomas zero two and your temporary password will be capital E capital S seven four capital Z nine.

utterance: OK, I've got that written down.

utterance: All right, excellent. And so all you'll need to do now is to go to the Intellibank dot com home page. Sign in with those credentials. It will then prompt you to create a unique password and then it will guide you through the reminder of the set up.

utterance: OK. That sounds great.

utterance: All right, sir. Is there anything else that I can assist you with?

utterance: can you tell me what type of business loans that you offer?

utterance: I certainly can, sir. We offer term loans, secured loans, real estate loans, SBA seven A and SBA five oh three loans.

utterance: Oh, OK. I didn't know you offered the SBA loans. That that's great.

utterance: Yes, sir. We do try and provide a wide range of loan options for our commercial clients.

utterance: OK. You having a pretty good day so far?

utterance: Yes, sir. My day is going quite well.

utterance: That's great. I appreciate.

utterance: Not a problem, sir. Is there anything else that I can assist you with today?

utterance: I can't think of anything.

utterance: All right. Well if you would hold on the line for me, there will be a brief survey for you to fill out to let us know how we did today and how we can service you and your business needs better in the future.

utterance: All right. Thank you.

utterance: Thank you, sir, and thank you for choosing Intellibank.

utterance: All right.

utterance: Have a good day.

utterance: You too.


utterance: Thank you for calling. How may I help you today?

utterance: Hi. what's your name?

utterance: my name is Abe.

utterance: Hello, Abe. I just was hoping to check my credit card balance.

utterance: Sure. Who am I who am I speaking with?

utterance: Lisa Renardt.

utterance: Lisa Renardt.

utterance: Lisa Renardt, how are you today?

utterance: Hmm. I'm OK. How are you?

utterance: I'm doing fine and dandy. Lisa, so do you have your PIN number available?

utterance: Yes, I do. It's four one one three.

utterance: Four one one three. Great. Lisa, is there. Can I also verify your birthdate?

utterance: it's three twenty-one eighty-seven.

utterance: Great. Thank you and all right. It says here that your available balance is eight hundred dollars.

utterance: That can't possibly be right.

utterance: Let's see here.

utterance: Did you did you purchase four hundred dollars on Amazon recently?

utterance: No.

utterance: Oh my gosh. We have a charge here for that. How do we do this? How do we get to this?

utterance: You're asking me?

utterance: It's my first day on the job.

utterance: OK. Well.

utterance: Let me see. let's. We're going to dispute these charges

utterance: Oh my gosh. I really don't have time for this right now. I just wanted to check my balance which now I'm so glad I called and did. but are you sure you haven't like missed entered some of my info or something?

utterance: lemme.

utterance: Try one more time. Here's

utterance: Let's just start from the beginning. How about that?

utterance: OK.

utterance: Let's start from the beginning.

utterance: OK.

utterance: Hi, Lisa.

utterance: Hi.

utterance: Your PIN number is four one one three.

utterance: Yes.

utterance: Your date of birth is three twenty-one eighty-seven.

utterance: Yes.

utterance: All right. I'm looking up here. your balance is six hundred dollars.

utterance: This is unbelievable. Can I please speak to your manager?

utterance: one second, please. I gotta see if she's around. I think she's around. so we do have some charges here.

utterance: from Amazon charge and it shows another charge that you you bought two hundred dollar steak dinner.

utterance: OK. So these are not charges that I have been making. So what type of approach are you going to take to work it out?

utterance: well, what we can do is to dispute the charges and then once everything is comes up clear. It'll be ready for in the next couple of days you'll be able to till I get the charges put back on on your account. And it will be clear clear your account.

utterance: Can you tell me what my balance was yesterday? My available credit card balance was yesterday?

utterance: Yeah. It was it was sixteen hundred dollars.

utterance: OK.

utterance: So everything that has been charged since yesterday, it's all fraud.

utterance: OK. Would you like us to put a hold on the card?

utterance: well, what would you recommend in this scenario?

utterance: I recommend placing a hold on the card and I'll send you a new one. It will take about two weeks to be mailed out to you?

utterance: Oh, is there a temporary card I'll be able to use, Abe, because I really just can't have nothing for the next two weeks.

utterance: For my small business.

utterance: OK. Well, let's see what we could do. Let me see if I could are you close to a location?

utterance: Yes.

utterance: And if you can go on to the location. I could issue a card. I'll be that'll be immediate.

utterance: Mm.

utterance: OK.

utterance: For immediate usage.

utterance: This is

utterance: Very inconvenient.

utterance: I greatly apologize for that, Lisa.

utterance: but we're doing our best and we don't want any of these fraudulent charges to be to mess with your credit report or with your small business.

utterance: Well, thank you. We want the same thing so that's great even though this is very frustrating.

utterance: I can. I do apologize for that. There are no priorities to make sure everything you do is on that card, on that account, is safe and not at all detrimental to your credit and to your account.

utterance: Mm.

utterance: OK, Abe. Thank you so much for your help today.

utterance: You're welcome.

utterance: is there anything else I can do for you, Lisa?

utterance: no. That's gonna be everything. I think.

utterance: OK. Well, I greatly appreciate you. I'm sorry this is happening. And we're we're trying very hard to get it solved right away.

utterance: Me too.

utterance: OK. Thank you, Abe.

utterance: You're welcome.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes what documents do I need to apply for a loan?

utterance: Certainly I'll be happy to assist you with that and do you have a account with us ma'am?

utterance: Yes.

utterance: OK. If you do I'll just need to pull up your account and see exactly what documents will be needed for your particular account. If you would. If I could just ask ma'am what is your first and last name?

utterance: Evelyn Richard sir.

utterance: OK and Miss Richards, what is your business name on the account?

utterance: Jones Bed and Bath.

utterance: All right. Thank you for that Miss Richards. And I'm just gonna ask a few questions for security purposes because we do take account security seriously here and this is for your protection. Is that OK?

utterance: Yes it is.

utterance: All right and Miss Richards. What is your date of birth?

utterance: Eleven eleven ninety eighty-four.

utterance: All right and what is your account number Miss Richards?

utterance: All right, can you just hold on a moment?

utterance: Sure.

utterance: OK. nine eight four six five nine one.

utterance: Thank you. Let me repeat that. That is nine eight four six five nine one.

utterance: Right.

utterance: And Ms. Richards, what is your phone number?

utterance: All right. I don't know exactly what number you have on file. but it's six seven eight two zero two four two five three I have six seven eight three six one eight oh three one.

utterance: OK. And Miss Richards what is your pin number?

utterance: One zero one seven.

utterance: One zero one seven?

utterance: Yes.

utterance: OK. Yes ma'am and now that we've verified your account. Yes, is the second number that you gave me that is the one we have on file which is six seven eight. Three six one eight zero three one.

utterance: OK thank you. how is your day going?

utterance: Oh it's going great. You know it's thankfully the weekend that's upcoming and so we of course are at quite a day as far as customers giving us a call but I'm very much looking forward to weekend to spend some time relaxing.

utterance: Well good for you. It's just good to be able to call in though and speak with a live person.

utterance: Yes ma'am, and we of course certainly appreciate you giving us a call we do wanna make sure that we provide the. Frankly top notch of customer service that you're expecting here from our live team here.

utterance: Well I can see it how you assisting me right now.

utterance: Well thank you for that Miss Richards. Now just answer your question. As it relates to the documentation that you would need you're looking to. You know, for instance apply for a loan with this you would just need of few bits of information. OK?

utterance: OK.

utterance: what you would need is two years of personal tax returns. two years of business tax returns. You would need two years of year-end financial statements. And you would need your business license.

utterance: All right. Can I repeat it?

utterance: Certainly.

utterance: All right. So you need two years personal tax returns. Two years business tax returns. Two years year end.

utterance: Financial statements.

utterance: All right. Financial statements. And what was the last thing?

utterance: Oh, OK. Great. All right.

utterance: And that also can serve as your articles of incorporation.

utterance: Right. OK.

utterance: And with that being the case you of course would be able to simply mail those documents to us. Email those documents or you could fax those documents into us.

utterance: OK. I like that. I probably would email.

utterance: OK. And one other alternative as well in addition to stopping by a branch if you have access to online banking with us. You actually could submit your Your documents electronically with our online banking. So you could simply upload those files to your online banking. And that's also an option for you.

utterance: All right. That's a good option. Need to get on the online.

utterance: Yeah, that's the world we're in now Miss Richards.

utterance: I agree.

utterance: Well if that is the case we'd certainly be glad and more than happy to process any loans that you have just let us know when you're ready and we'll be happy to take a loan application and see if we can get you approved.

utterance: OK then. That sounds really good.

utterance: No problem at all. I know right now you're probably just getting the preparation in work at for what you need before you apply.

utterance: Exactly.

utterance: Having said that Miss Richards, is there anything else I can help you with?

utterance: No there isn't.

utterance: Well Miss Richards again we certainly appreciate your time and thanks for giving us a call today.

utterance: Thank you.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello thank you for calling Intellibank. This is Garry. How can I help you today?

utterance: Garry how are ya?

utterance: Oh I'm pretty good. How about you?

utterance: I'm good good. What what you been up too?

utterance: Working at the call center obviously but in my free time lately I have taken up a little bit of Do you really wanna know?

utterance: You have been what?

utterance: Do you really wanna know?

utterance: I of course I do, I wouldn't ask if I didn't wanna know.

utterance: I took

utterance: Took a hula hoop class every Tuesday at seven thirty.

utterance: Oh. Very cool. Why I wouldn't know what brought that on.

utterance: Just wanted something different you know I'm always doing yoga and all these other things and say how about hoola hoop.

utterance: Yeah OK. Does it help burn like calories and stuff?

utterance: I'm not really a calorie counter and I but I tr- I certainly feel good after. I feel energized and I feel like a kid again. What more can you ask for.

utterance: Oh that's cool. May be I should do one of those. I need to get into some sort of shape and you know that sounds kind of fun.

utterance: Yeah well I'd recommend it giving it a try

utterance: Totally.

utterance: So wha- what can I help you with her at Intellibank?

utterance: Oh I need a card.

utterance: Oh did you.

utterance: I lost I lost I need a new credit card.

utterance: OK yeah yeah absolutely we can we can do that for you. let me take you through the steps here. Can I get your first and last name?

utterance: I mean what do you need that for?

utterance: Oh I need to verify that this is your account so we can issue a new card for you.

utterance: Yeah but I mean can't you tell it's me.

utterance: no sir, I I don't know ya so.

utterance: All right well, it's Tony Roberts.

utterance: Mhm.

utterance: OK.

utterance: That's my name.

utterance: Date of birth?

utterance: Jesus all these questions. November thirteenth nineteen eighty-three.

utterance: How about a PIN number?

utterance: Jeez Louise three two five eight. Who remember's these things?

utterance: Also gonna need your account number.

utterance: All right, let me run and get that real quick.

utterance: Absolutely.

utterance: All right that is five six seven eight nine ten.

utterance: How about the new user first name?

utterance: ne- Tony.

utterance: Last name?

utterance: Roberts.

utterance: Social security number?

utterance: eight seven six five five two one eight two.

utterance: Also the desired limit your looking for on this card.

utterance: five grand please.

utterance: Five thousand dollars. Also need an address an actually residence or mailing address.

utterance: Yeah.

utterance: sixty-three hundred Wilshire Boulevard nine zero zero three six.

utterance: This in Los Angeles California? OK. OK.

utterance: Yes, correct yeah. Mhm.

utterance: Really gotta do all that huh?

utterance: All for security measures sir.

utterance: Of course.

utterance: New user PIN number the same?

utterance: Yeah all the same please.

utterance: Date of birth as well?

utterance: Yes sir.

utterance: OK. OK I'm putting in that request right now.

utterance: Mhm.

utterance: so I have processed that through for the actual card to be completed and mailed. I would expect it in the mail in five to seven.

utterance: All right all right, sure I guess I get it it will be in the mail. I gotcha.

utterance: Five to seven business days.

utterance: OK.

utterance: And you're also going to see an email just so you can track it yourself. the the email I have for you on on file is Tony Roberts at Yahoo dot com. Is that? OK. So it will be an email titled your card is on its way.

utterance: That's right, yeah.

utterance: Mhm.

utterance: And that'll let you know that the cards are mailed and you should expect it soon. If you don't receive the card after seven days, please give us a call and let us know you don't have it we'll try to rush one out to you as soon as possible.

utterance: OK great thanks so much.

utterance: Yeah. all right sir well, anything else I can help you with today?

utterance: no that's it, thanks.

utterance: OK well thank you so much for choosing Intellibank and good luck with your new card.

utterance: Thank you.

utterance: Bye bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yeah, I accidentally left my credit card in the pocket of my jacket and then I put it in the dryer and it's melted.

utterance: Oh no, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Miss Baker?

utterance: You can call me Jill, that's fine.

utterance: All right Jill, so if I understand you correctly you damaged your credit card and we need to order you a new one.

utterance: Yeah, that'd be great.

utterance: OK in order to get this ordered for you, I'm going to need to get some information from you. What is your credit card or account number?

utterance: OK hold on just a second, I need to go look it up since I can't look at my card. OK so it's three four six zero two nine nine eight.

utterance: All right Jill, and what is the name of your business?

utterance: It's Johnson Controls.

utterance: OK Jill, and can I also get your date of birth please?

utterance: Yeah, it's March second of nineteen eighty.

utterance: OK Jill, and it looks like your account has a four digit pin number on it for security purposes. Could you share that pin number with me as well?

utterance: Yeah, so it's six four seven eight.

utterance: All right Jill, and what city and state are you in?

utterance: It's in Kansas City, Missouri.

utterance: OK, and can I also get an address for you?

utterance: Yeah, it's five one nine Ruger road and it's seven three eight two zero's the zip.

utterance: OK, and can I get a social security number for you?

utterance: Yeah, seven three eight zero two zero seven eight three.

utterance: OK. And what is the address of your business?

utterance: Yeah, eight three seven two Hillshire Way, Kansas City Missouri, eight three six seven two. And then the phone number is eight three zero two eight nine, two nine nine eight.

utterance: OK Jill, I'm actually not going to need your phone number but can I confirm an email for you?

utterance: Yeah, J Baker at Johnson Controls dot com.

utterance: All right Jill, can you tell me where you receive your mail at, is that the business address or your home address?

utterance: You can just send everything to the business address.

utterance: OK Jill. So on this credit card, did you want to stay at your current credit limit or would you like me to see if I can get an increase for you?

utterance: actually I'll probably just stick with what I have if that's OK.

utterance: Yeah, that's OK. So Jill, you actually have Yeah, so you actually have a credit limit right now of fifteen thousand dollars, so we'll just keep it at where it's at.

utterance: OK, I just want to make sure you're ordering me the emerald card though again right?

utterance: Yeah. OK so Jill you actually have the platinum business card, Intellibank does not offer an emerald card, does that platinum card sound familiar to you?

utterance: Yeah I'm sorry, that's right. It's just a green card so I always call it the emerald card.

utterance: OK no worries, and would you like me to add anyone else to your account?

utterance: No, it's just gonna be me.

utterance: OK Jill so let me get this new card ordered for you. Did you want to have that emailed to your home address or to your business address?

utterance: Can you send it to my house please?

utterance: Yeah, I can do that. Let me get that card new card sent over to you. Jill I'm also gonna email you over some disclosures to sign for the credit card. That's just so we can confirm confirm that you've received the new credit card and that you've agreed you've agreed agreed for that new card to be sent to you. Can you give me just a second to this too.

utterance: No problem. Are you in Missouri?

utterance: Yeah, I am.

utterance: How you feeling about all this weather? It seems like it's been raining for a week.

utterance: Yeah, it's definitely been a very dreary week for sure. But I actually I really like the rain, so I'm I'm not complaining too much.

utterance: Yeah, we've just been flooding. We've had some flooding at my my business and also the street I live on.

utterance: Yeah, I actually don't live very far from the riverfront, so it always makes me a little nervous just being in the area when it rains like this, but you know for the most part it stayed it stayed pretty low in my area. So hopefully it dries up soon and we get some reprieve from it. Jill, did you possibly want to update your pin number for the credit card, since you're receiving a new a new card, would you possibly want to do that?

utterance: Yeah, let's let's go ahead and do that. Let's go ahead and we'll update it, can I do seven four eight nine?

utterance: Yeah. Just let me confirm that real quick with you. So you want to do your pin number and have that at seven four eight nine, is that correct?

utterance: Yeah, that's that's fine.

utterance: OK Jill, let me make sure here real quick. OK so I got your pin number changed and I'm gonna get that disclosure emailed over to you. Was there anything else I could do to help you today?

utterance: I don't think so, I think that's everything. You said you were emailing everything over to me, so I'll get that disclosure, and then I do I need to do anything with it?

utterance: Yeah, so will need to click on the acknowledgment, it will basically just ask for the last four of your card number and once you I'm sorry your account number. And once you click the last four of your account number it'll allow you to confirm and acknowledge that, and then it'll be good to go. Was there anything else I could do?

utterance: No, I will get that acknowledgment sent right back over to you and thanks again for everything.

utterance: No problem at all. Thank you for choosing Intellibank and again, like I hope the rain stops and that you that you don't have to worry about anymore flooding at your office and we can get all of this dried up for you. You just have a good day, okay Jill.