utterance: Thank you for calling Intellibank. This is Nicolas. How may I help you today?

utterance: Hi Nicolas, this is Richard Brooks here. I was just calling to get an automatic billing set up so I can get some payment for this house that we we just built.

utterance: All right, well congratulations on that house. We can definitely set this up for you today without a problem. Let's start by getting your full first and last name as it appears on your Intellibank account, so we can pull your account up.

utterance: All right, the first name's gonna be Richard R I C H A R D, and the last name is Brooks B R O O K S.

utterance: All right, I'm gonna to need your date of birth.

utterance: date of birth is going to be one ten eighty-five.

utterance: All right. And I'm going to need your account number.

utterance: actually I don't show that here. do you mind if I put you on a brief hold? I can go go look through my records for that.

utterance: Absolutely, if you gets our mailed statements, you will find your account number at the top of the statement.

utterance: Oh perfect, I think my wife my wife usually puts our mail on the counter in the kitchen, so let me run and go check and to see if it's there.

utterance: great.

utterance: All right, looks like I was able to find it here. so you just need the account number?

utterance: yes.

utterance: The account number is seven seven six five four four.

utterance: All right, and your four digit PIN.

utterance: That's seven seven two six.

utterance: All right. Just waiting for our system to load. This will just take a moment.

utterance: Oh, how long have you been working at Intellibank?

utterance: Ow about six years now I think. You know kinda lose track of time when you just sitting in a call center every day.

utterance: I was gonna say, they must have great great pay and benefits for you to to stay there for six years.

utterance: Nope Nope.

utterance: Have you thought about doing anything else?

utterance: Thought about it, but you know, what am I going to do? OK, your account is all pulled up. Just gonna need to get some pieces of information on who you're sending this to. OK, I'm gonna need their full first and last name.

utterance: so it's gonna be Rowan, as R O W A N McCarty M C C A R T Y.

utterance: All right. and I'm going to need. The dollar amount.

utterance: the dollar amount's gonna be two thousand per month.

utterance: All right, and I'm gonna need their bank account number.

utterance: so their account is six six five four two eight.

utterance: All right, and their routing number?

utterance: seven two eight nine nine seven three one four.

utterance: All right, well this is all set. Is there anything else I can help you with?

utterance: No, I appreciate the help.

utterance: Well thank you for calling Intellibank and you have a wonderful rest of your day.

utterance: Thank you.

utterance: Bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Becky, how can I help you?

speaker_role: Customer

utterance: Yeah, can I get a large pepperoni pizza. Wait, did you say Intellibank?

utterance: Yes, Intellibank.

utterance: Crap, I called the wrong number again! Well, I mean I did need to call you today. So, I actually do have a question for you.

utterance: Oh, OK.

utterance: I need to find out some info on my account. I also need to order a pizza, but, I'll do this first.

utterance: OK. All right, can I get your account number please?

utterance: Yeah. Hold on, I was looking up pizza but five four three seven two eight one nine.

utterance: OK. Thank you. And your first and last name?

utterance: Yeah, it's Tawny Brown. And brown like the color. And if you don't how to spell that, then, don't know how you got this job.

utterance: OK.

utterance: All right.

utterance: No, I got it. your date of birth please?

utterance: Yeah, it's seven eight eighty-eight.

utterance: OK, thank you. And it looks like you have a PIN set up here for protection, could I get that number please?

utterance: OK. What is it? Fourteen sixty-seven. Yep. Yep. Fourteen sixty-seven, cuz yep, I was fourteen when we moved to Kentucky, and I plan to move out when I am sixty-seven. Because, you know, people staying in the same state for that long. Gotta go somewhere with your life.

utterance: OK. All right, thank you very much. so you wanted to get. What was the information you wanted on your account? I've got it pulled up now.

utterance: Well, you know, I have a business I I need to get some my net income? some applications that I'm doing part of my life. That's a whole other story. You don't even wanna hear because of my stupid, cheating husband. anyway, so, if you could provide that to me that would be glorious. And you know, if it goes smoothly there may even be a slice of pizza in there for you.

utterance: Mhm.

utterance: Mhm.

utterance: OK. and what time period did you want the net income?

utterance: Well, I'm I'm in the South.

utterance: Mhm.

utterance: So, southern time?

utterance: Oh, I'm sorry! I meant the time period of your business. Did you want like the last quarter or month?

utterance: Oh!

utterance: OK, I thought you meant time zone!

utterance: Oh, no. Sorry, not time zone.

utterance: Well, you know I haven't eaten.

utterance: Today, obviously, cuz I'm trying to order a pizza, let's go. Let's go with last quarter, I guess, most recent, whatever.

utterance: Your most recent, OK. Yeah, so your net income in the last quarter was one point two three million dollars.

utterance: Yeah.

utterance: Wow, I did good! I'm proud of myself, huh. You know, that's really good because you know I was dealing with all this stuff in my personal life between my new health issues and then I just found out my husband was cheating on me this whole time. But look at me! I still made a good profit! Huh! Now, hmm OK.

utterance: Was.

utterance: Was there anything else I could help you with, or?

utterance: I mean, is there another. Can you give me another time just to compare like the beginning of my business? Like the the time period of when I first started to now just so I can compare to see if. You know, my husband really did make a difference with that, I guess?

utterance: Mhm.

utterance: Oh. Yeah.

utterance: Definitely, I can look that up. So your net income. Looks like you opened your account with us three years ago.

utterance: Mhm. Yeah, that date was six six eighteen. and that. My husband's name on there is Johnathon Brown. And he lives at I don't know if you need this, at one five six seven Water Street, and his phone number is five zero three seven five oh six eight nine two.

utterance: No, OK.

utterance: OK, thank you. Since he's not on the account I won't need his information but thank you for that.

utterance: Well then, why

utterance: Didn't you stop me?

utterance: I'm sorry. OK, so you wanted three years ago when you opened your account with what your net income was.

utterance: Yeah.

utterance: Just so I can provide full numbers and figure out how wonderful my husband really was to me back then.

utterance: OK, your net income back then was seven hundred and thirty-five thousand dollars.

utterance: Well hey, look at that! He does nothing for me. OK. Awesome.

utterance: So your net income has actually almost doubled in the last three years.

utterance: Yeah, I can do math. Thank you.

utterance: Oh, OK. All right. Was there anything else that I could help you with?

utterance: well, if you can tell me if there's any coupon codes for Pizza Hut over here that would be great.

utterance: I'm sorry, I don't have that. No, but actually, if you do they always have good deals Pizza Hut.

utterance: Yeah, but you know, I I just got my net worth so I'm pretty good. I don't need no coupon codes this time. I'm springing for the family size! Even though it is just me. Now that my husband's left me. thank you very much. You've done all that I can ask for today.

utterance: Oh.

utterance: OK. Well thank you using Intellibank and have a good night.

utterance: You too.

utterance: Enjoy your pizza.

utterance: I will.


utterance: Hi, and this is Dani Brooks with Intellibank. How can I help you today?

utterance: Hi. I'm calling because I need help with with essentially, I applied for a loan. But when I applied, I don't I I put the right net income. And so I just wanted to make sure you know, going off of the right net net income for my account.

utterance: Yes, of course. I can help you with that today.

utterance: Yes.

utterance: can I start by getting your first name, please?

utterance: My.

utterance: My name is Dustin Kim.

utterance: Dustin.

utterance: Kim. And is that K I M?

utterance: K I M, yes.

utterance: OK, great. Let me OK, I'm gonna pull up your account. Can I start by first getting your credit card number, please?

utterance: Yes. It's one three two one four eight nine two nine seven four three four four two five.

utterance: OK, and so that's one three two one four eight nine two nine seven four three four four two five?

utterance: Yes.

utterance: OK, great. And can I get the PIN number that's associated with your account?

utterance: It's zero six three four.

utterance: OK, great. And before we proceed, I'm gonna need to verify some account information, so some security questions.

utterance: Sure.

utterance: OK. Can I get the last four digits of your social security number?

utterance: Yeah, it's one eight seven nine.

utterance: One eight seven nine?

utterance: Yes.

utterance: OK, great. And you answered some security questions when you set up the account, and I'm gonna go ahead and read those to you right now.

utterance: OK, sure.

utterance: OK. What street did you grow up on?

utterance: it was three zero five Becker Street.

utterance: Becker. Could you spell Becker for me, please?

utterance: It's B A. No, excuse me. B E C K E R.

utterance: OK, great. And the next one, what was the name of your childhood pet?

utterance: I had a childhood pet? I didn't have a childhood pet. Did I put down I had a childhood pet?

utterance: yes. There is an answer here.

utterance: Oh, wait. My sister had a parrot named Sal, so maybe I put Sal?

utterance: Yes, that's correct.

utterance: Yeah, yeah, Sal.

utterance: OK. And for the final question, what was the name of your home town?

utterance: Oh, my home town. Yeah, Jacksonville, Florida.

utterance: OK, thank you for verifying your information. I'm gonna go ahead and open your account now.

utterance: Great. Thank you.

utterance: OK, sorry. The system is lagging a little bit. We've been having a little bit of trouble today.

utterance: N~

utterance: No. It's OK. Yeah, it's it's been lagging on my end. I've been trying to do it online, and it just keeps on loading, and and and and that's why I had to call in. cuz I tried it on a different browser, and then I tried it on my phone. And I reset my internet, and I restarted my computer. And then I thought it was like something online. But now I'm, yeah, you guys must have something be going on with your website.

utterance: Yeah.

utterance: Yes. I'm so sorry about that. Our IT department is aware of the issue, and they are trying diligently to solve it. But we, like you've experienced, have been having a couple bugs today.

utterance: Oh, OK. OK, well, well, thank you for helping me out.

utterance: Of course. OK, so I am in your account now. And you wanted to go ahead and check you net income?

utterance: Yes.

utterance: OK, let's see what we have. OK, so for this year, your net income was two hundred thousand.

utterance: OK. OK, and that's this January up until this point, right?

utterance: Mhm.

utterance: OK. OK, great. And so would I be able to could you send me a statement in the mail? Could I request that?

utterance: Yes. I can switch you over to paper billing.

utterance: I mean, I I could keep it on. I just. I would like just one physical copy, just just to have for the time being. I mean, I'll still do most of it online. But could you just send me just one physical statement?

utterance: Yes, of course. I can. We can do paper and online billing.

utterance: Perfect. Let's do that.

utterance: OK, let me just add that onto your account right now. Just one moment. OK, that's all set. So you should be getting that in the mail within four business days.

utterance: OK, perfect. So I'll I'll be looking out for that. And then I'll I'll also I'll just input the right number for my net income. And then I'll proceed to to process the secured loan online.

utterance: Yes. that should be. That should go through pretty quickly.

utterance: OK.

utterance: OK, thank you for your help. You've been really just tremendous.

utterance: Aw. Of course. Have a good day.

utterance: All right, you too.


utterance: Thank you for calling Intellibank, where we value our customers. This is Brenda. How may I help you?

utterance: Yes. So I'm currently with another bank and I'm just not happy. I was kinda wanting to know what I needed to do to possibly open an account with Intellibank.

utterance: OK. I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: All right, and do you prefer that I call you Jill or do you prefer that I call you Ms. Baker?

utterance: you can call me Jill. That's fine.

utterance: All right, Jill. So what kind of account are you interested in possibly opening today?

utterance: Probably just a checking, but I'd need to know how to do that.

utterance: So are you asking what kind of documentation we would we require in order to open that account? or are you asking like how we we go about, if you have to come into a bank branch? What what are your questions that you're asking and I'll I'll get those answered for you.

utterance: Yes. So, like I said, I'm just really unhappy with my current bank. I've made several complaints. I'm just not getting anywhere with them. My account's always messed up. It's just a. It's just kind of a fiasco, so I'm really wanting to change.

utterance: OK, Jill. I'm really really sorry to hear that you're having issues with your current bank. at Intellibank, to open a business account, we do require a copy of your business license, two years of personal federal tax returns, two years of business tax returns and two years of financial end of the year statements from your previous banking institute. And Intellibank offers a business total checking account that I think that it works really really well for our business customers. And it might be something that would work really well for you.

utterance: OK. So, do I have to come in to a bank branch to provide all that or can I set something up? Does it cost anything? What do I need to do?

utterance: OK, Jill. So there is no cost for opening a total business checking account. If you think you would like to switch to Intellibank, what I can do, is I could get some information from you to get that account request started. then I will email you information pertaining to our communication link and you can upload all the required documents there for review to get that account officially set up. Or I can schedule an appointment to meet with a personal banker for our business side and at one of our local branches and then that banker can walk you through it.

utterance: OK. Can we just did the email part then?

utterance: Absolutely. Just bear with me for just a moment. I'm gonna go and get some info from you. Jill, I just have a few questions for you. What is the name of your business?

utterance: It's Johnson Controls.

utterance: All right, Jill. What is your date of birth?

utterance: That's March second of nineteen eighty.

utterance: And what city and state are you in?

utterance: I'm in Kansas City, Missouri.

utterance: OK. And can you give me your street address to your home?

utterance: It's nine one three Hubert Road and that's Kan City.

utterance: And the ZIP code there?

utterance: Seven three eight two zero.

utterance: All right, Jill. I'm also gonna need your Social Security number.

utterance: Seven three eight zero two zero seven eight three please.

utterance: OK. And your driver's license number and state of issuance?

utterance: Give me just a second, I need to grab my license. it's a Missouri license, but give me one second, OK? OK. Here it is. It's M nine three seven zero zero two zero zero.

utterance: All right, Jill. Thank you. And are you the only owner of the business?

utterance: Yes, it's just me.

utterance: OK. And when did your business open?

utterance: It opened in August of two thousand and five.

utterance: All right. And can I get your tax ID number, Jill?

utterance: Yes. So my tax ID is a Missouri tax ID and it's seven three eight eight two nine zero.

utterance: OK. And what is the address of the business?

utterance: Oh, so the business operates at eight three seven two Hillshire Way, that's Kansas City, Missouri, eight three six seven two.

utterance: All right, Jill. Can I get an email for you as well?

utterance: Yes, it's J Baker at Johnson Controls dot com.

utterance: OK, Jill. And do you prefer to receive your banking information at your business or your home location?

utterance: Just go ahead and send everything to the business, that'll be fine.

utterance: All right, Jill. And can you confirm your tax ID for me? Just one more time, OK?

utterance: Yeah, so it's seven three eight eight two nine zero. That's a Missouri tax ID.

utterance: All right. So, are you needing just a business checking account or do you need a savings account for the business as well?

utterance: Is it possible to open both at the same time?

utterance: Yeah, we can do that for you. So I'm gonna put in a request for the Intellibank business total checking that we discussed and then I'm also going to put in a request for a smart savings account for the business. Is that OK?

utterance: Yeah, that sounds good.

utterance: OK. And will you be the only one applying on this account?

utterance: Yeah, like I said, I'm the only owner, so don't have anyone else.

utterance: All right, Jill. So I've got all the information I need from you. I'm going to email you a list of the required documents that you're going to need. and then also a link to our banking portal where you can upload all of those documents. Once, those records are reviews and the checking and savings accounts are opened, one of our checking account agents will reach out to you to walk you through the rest of the account set up. You can expect a call from someone within twenty-four hours after your records are uploaded. So did you have any questions regarding that part?

utterance: No, I don't think so. So mainly I just need to wait for the call then, right?

utterance: Yep. That's correct. So you will upload your documents and once those documents are received it'll send something over to our checking account department and then someone with that department will call you to complete the account. I have all that information emailed to you, so, was there anything else that I could do for you today?

utterance: No, that's everything. thank you so much. I appreciate it.

utterance: No problem. Thank you choosing Intellibank. You should receive that email really shortly, Jill.


utterance: Thank you for calling Intellibank. My name is Stephen, how may I assist you?

utterance: yes, I have found a, another property that I'm thinking about buying for my business, to to add a second location.

utterance: And I would like to apply for the S B A seven A loan.

utterance: All right. I can certainly help you with that. Let me go ahead and pull that S B A seven A application up, and I will start the process.

utterance: Oh, I, I'm sorry, it's, it's not an S B A seven A loan, it's an S B A five O four loan. I believe that is the real estate loan.

utterance: yes, that is correct. That is the S B A real estate loan. So, let me switch to the five oh four paperwork.

utterance: All right, thank you.

utterance: No problem.

utterance: All right. And, can I have your name and social security number, please?

utterance: Dan Thomas, T H O M A S.

utterance: And my social security number is three nine five, two six eight zero one one.

utterance: All right, thank you Mr. Thomas. And then can I have your home address?

utterance: Thirty-six Edgemark Lane, Canyon Country, California.

utterance: Nine one three eight seven.

utterance: Great.

utterance: And I will then need your drivers license number and the state that it was issued in.

utterance: OK. O M five three D V H A I Q nine.

utterance: All right, that is O M five three D V H A I Q nine, correct?

utterance: That's correct. And that's California.

utterance: All right, thank you very much. And then, may I have your authenticating pin number?

utterance: One zero six two.

utterance: Thank you. And then, what is a good email address that we can contact you at?

utterance: Thomas Customs at Gmail dot com.

utterance: Fantastic.

utterance: All right, and then what is the name of the business that you are applying for this loan under?

utterance: Thomas Custom Cabinets.

utterance: And, when was that business created?

utterance: July of two thousand seven.

utterance: Thank you. And would you know the gross annual sales for your business?

utterance: Two hundred and fifty thousand.

utterance: Great. And are you the sole owner of the business?

utterance: Yes, I am.

utterance: All right, thank you very much.

utterance: And then I'm just going to need your business tax ID.

utterance: OK, just hang on just a second while I get it.

utterance: No, not a problem.

utterance: OK, I got it.

utterance: All right, Sir, whenever you're ready.

utterance: four five six eight two four five three one.

utterance: OK, that's four five six, eight two four, five three one. Is that correct?

utterance: Yes.

utterance: Great. And then the address of your business?

utterance: Seventy-six Sunbeam Drive, Canyon Country, California. Nine one three eight seven.

utterance: Great. And, where would you like the mail related to this loan to be delivered?

utterance: To my business address.

utterance: OK, and that was seventy-six Sunbeam Drive, Canyon Country, California?

utterance: Yes.

utterance: All right, thank you very much. And, so then for your loan, may I know the purpose of your loan?

utterance: I need to upgrade some equipment.

utterance: All right. And how much of a loan were you wanting to apply for?

utterance: Seventy thousand.

utterance: All right. Seventy thousand dollars for equipment upgrades.

utterance: And what type of down payment were you going to be able to put with this?

utterance: I can do ten percent.

utterance: All right, ten percent down payment, on seventy thousand dollars. OK, if you give me just a moment I will go ahead and finalize the application, so that we can move forward with the process.

utterance: OK, can you tell me what term lengths that I can choose?

utterance: yes, Sir. the term lengths will be determined by our loan department, but, they generally range between twelve and forty-eight months.

utterance: OK, sounds great. You having a good day so far?

utterance: yes. My day is going pretty good. hasn't been that bad. How's your day been?

utterance: It's going well.

utterance: Well, fantastic.

utterance: All right. I've got that loan finalized.

utterance: Or the application, sorry, finalized. And you will receive a letter in the mail that will outline the supporting documentation that we need.

utterance: And instructions on how you can mail or fax that in.

utterance: Or you can also go to online banking and submit the documents electronically for faster turn around.

utterance: All right, that sounds fantastic.

utterance: All right, Sir. Well, as soon as you submit supporting documentation in we will be back and we will get back to you with the results of your application.

utterance: All right. Thank you.

utterance: All right, is there anything else that I can assist with.

utterance: I don't think so.

utterance: All right, Sir. Well, you have a great afternoon.

utterance: All right, you too.

utterance: Thank you, goodbye.


utterance: Hello, thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: Yes, hello again Natasha.

utterance: Looked like I got cut off from the last call. I was calling back to see if I can go ahead and and and get my statement for my intel loan intel bank loan.

utterance: it it isn't normally sent out monthly, is it?

utterance: do I need to do I need to go into a branch to get that print out?

utterance: Oh yes sir. I do remember I answered that call from you a little bit earlier today. It looks like you were trying to get your SBA five oh four Intellibank loan statement.

utterance: Yes.

utterance: All right and no sir that you don't have go into a branch to get that. I can already send that out for you. That's normally sent out around the fifteenth of each month.

utterance: so I can actually print that out for you. It is actually due out sometime soon. So I can print that out for you and have that sent out to you right away sir.

utterance: All right, sounds good.

utterance: All right sir. I'm gonna need a little bit of information from you to pull you up in our system again if that's all right.

utterance: Yes, that's OK.

utterance: OK.

utterance: All right sir, I'm gonna need your first and last name please.

utterance: Yes. My first name is Gabriel.

utterance: My last name is Robinson.

utterance: All right Mr. Robinson. Thank you again for calling us back. And your date of birth please?

utterance: My date of birth is ten twenty-four nineteen seventy-four.

utterance: All right. That was ten twenty-four nineteen seventy-four, sir?

utterance: Yes, ma'am.

utterance: All right and can I have your customer PIN as well?

utterance: Yes. My customer PIN is four four nine five four nine.

utterance: OK. To verify that number was four four nine five four nine.

utterance: Yes ma'am.

utterance: All right, thank you so much sir. And can I now have your that loan account number on file?

utterance: Yes. That loan account number that I have is zero zero five nine seven seven six one three one.

utterance: All right sir. to verify that number was zero zero five nine seven seven six one three one.

utterance: Yes, that's correct.

utterance: OK sir. Thank you so much for that.

utterance: OK looks like your current loan balance due is one thousand two hundred and fifty dollars. You normally get a payment due around one twenty-five each month.

utterance: That's not out yet so you have some time to establish that. would you like this report delivered via email or mail sir?

utterance: mail please if that's possible.

utterance: Oh yes sir I can actually have that sent out to you very quickly but first I need to verify the mailing address you have on file if you don't mind.

utterance: OK go ahead.

utterance: All right sir. We have on file here the mailing addresses four four one four Ocean View Drive in Seattle, Washington. ZIP code nine eight one one eight.

utterance: Yes, that's correct.

utterance: OK sir. Thank you so much. All right just give me one moment while I put in a request for your loan statement in our system.

utterance: OK that's fine. Take your time.

utterance: So you've been working hard or hardly working?

utterance: Or a little bit of both?

utterance: well a little bit of both sir. I've actually been kind of a waiting for more customers to call. It's actually been pretty calm today. Normally around this time of day. We get a lot of calls but today it's been pretty slow.

utterance: Oh so that's good for you or you or would you rather for it to be busy?

utterance: I actually prefer busy days. It makes the day go by a a lot sooner. Right now it seems like I've been here for twenty hours.

utterance: Oh yes.

utterance: When it's when it's slow, seem like time move slow motion.

utterance: Oh yes it does sir.

utterance: It surely does.

utterance: OK Mr. Robinson. I have put in that request for your loan statement in our system.

utterance: That's gonna be sent out via mail at four four one four Ocean View Drive in Seattle, Washington. ZIP code nine eight one one eight

utterance: We're gonna send that out today since it is before closing day.

utterance: you should get that in the mail within the next three to five business days sir.

utterance: It may actually overlap the time for your normal monthly statement so don't worry about that if you don't get that in the mail.

utterance: OK.

utterance: once you get that in the mail just let us know. You can give us a call and schedule any other loan issues with us if you wanted to.

utterance: OK that sounds great.

utterance: All right sir and you also could go online at Intellibank dot com if you have online account with us. You can go online and look up that information as well.

utterance: Oh OK, that's good to know.

utterance: Yes sir.

utterance: Normally that statement comes out around the fifteenth though so you probably won't be able to pull that up right now so.

utterance: OK but I can put it up afterwards right?

utterance: Yes sir. You absolutely can. It'll be available then.

utterance: OK.

utterance: All right, thank you for that.

utterance: OK sir.

utterance: Is there anything else I can help you with today, Mr. Robinson?

utterance: no, that's about it Natasha. I sure thank you for your time.

utterance: No you're very welcome sir. Thank you so much for giving us a call today and I hope you have a very enjoyable rest of your day.

utterance: You too.

utterance: Thank you sir.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello. Thank you so much for calling Intellibank today. How can I help you today?

utterance: Hello, my name is Charlene.

utterance: Hi Charlene. How are you?

utterance: Good.

utterance: I am good but actually because I'm trying. I've been trying to make a big a big purchase to my supplier and I'm not sure of my of the amount in my credit card. So I would like to know because I don't want to have any misgivings when making the purchase.

utterance: All right. So would you like to know the balance in your credit card?

utterance: Yes, I would like to know the balance in my credit card.

utterance: All right. No problem. I could go ahead and help you out with that.

utterance: Oh, thank you.

utterance: All right. So first I'm gonna need to gather some information from you to access your account. So can I get your name and date of birth please?

utterance: My name is Charlene Peterson. And my date of birth is on the twenty-ninth of December, ninety-nine.

utterance: All right, and can you spell your last name for me please?

utterance: that is P E T E R S O N.

utterance: All right Thank you, and can I get your PIN number?

utterance: It. My PIN number is three five, four three.

utterance: All right. Thank you for that. And also can I get your credit card number?

utterance: OK. That is four nine, two nine, three eight one three, two seven, five five, two two two four.

utterance: All right. And to confirm that, I will repeat it. So four nine, two nine, three eight, one three two seven, five five, two two two four?

utterance: Yes, that is correct.

utterance: All right. No problem. All right. So I do see that you have a balance of nine thousand five hundred thirty.

utterance: Oh. That's a relief.

utterance: Yeah. No problem. do you have any other credit cards that you would like to check?

utterance: No, that's the only credit card that I want to check because that's the one that I use mostly for my business.

utterance: All right. No problem. And you were trying to figure out if you had enough balance?

utterance: Yes. I wanted to know that I had enough balance before I could make the the purchase.

utterance: All right. No problem. I do see it is nine thousand five hundred thirty. And would you like to know any information about online banking?

utterance: Yes. I'd really like to know. I had had the interest but never had the time to really get deep into it.

utterance: All right. No problem. so online. With online banking you can check your account balance online. So you wouldn't have to, you know, call customer service or go to a branch to find out your balance. You could do it either all through the app or the website. which would be more convenient for you? The app or the website?

utterance: I prefer the app because I guess I can move around with it on my phone without having to maybe worry about.

utterance: Whether the website goes down or something like that.

utterance: Yes absolutely. So we do have an app on the app store and it's the name of the bank. It's called Intellibank. And you could go ahead and download that. And once you download it, you will log in using your username and password. And once you set that up, you can check your account balance. You can make deposits. you could do a transfer and other banking stuff like applying for a loan or another credit card.

utterance: Oh. So, it's. Basically I can do more stuff online without having to call physically to the banks or maybe coming to get customer care for the phone.

utterance: Correct. Yes. You can do all those things and it'll be more convenient for you and more secure as well.

utterance: Oh, thank you. That's good to know. And I've. After I've just downloaded the app then, will it ask me maybe like a security question or maybe a pin?

utterance: Yes. So usually there is a security question. it's not all the time that it will ask you but every once in a while it it will ask you for your security question and you will be prompted to type that in.

utterance: Oh OK. That's good to know. I'll into getting the downloading the app. As soon as I can.

utterance: Of course. And if you have any questions about it, you can always call us again.

utterance: Oh. I will. Thank you for your time.

utterance: All right. Thank you, and is there anything else I can help you with today?

utterance: No that's it for today.

utterance: All right. No problem. Take care. Have a great day.

utterance: thank you, and you too. Have a great great day.

utterance: All right.


utterance: Hi, thank you for calling Intellibank. My name is Charles and I will be your customer service representative today. How can I help you?

utterance: Hey Charles, I'm calling again because I'm having issues getting through I applied for a loan through you guys and it was two weeks ago and I haven't heard back. I don't I didn't receive any type of like a confirmation email or anything like that so maybe. We did get disconnected me and the person I was speaking to at the end so I think maybe I should've called back but I didn't so I assume it just never nothing nothing went through so I'm just tryna get this application in again with you if possible.

utterance: Yeah, I'm sorry to hear that and you know what, it may have been that you were disconnected. That could've been the problem but I would be happy to look up your account and find whatever information from that previous call was stored. So in order to do that, let me get your first name and last name.

utterance: Great, my first name is Luke. Second name Jamie.

utterance: Fantastic and can you spell Jamie for me?

utterance: Yeah, J A M I E.

utterance: Fantastic and what is your street address?

utterance: It's forty-four Grand Avenue Apartment four one four.

utterance: It's in Los Angeles, California nine two two one two.

utterance: Fantastic and what is your social security number?

utterance: Three one three two one six two one four.

utterance: Fantastic and your driver's license?

utterance: D seven five three four one one four.

utterance: And what is the state of drivers license? Great, and can I get a PIN number for your account?

utterance: California.

utterance: Yes, eight eight two eight.

utterance: Fantastic, and an email for your account as well?

utterance: It's Luke Jamie spelled out at dumplings and stuff catering dot com.

utterance: Fantastic.

utterance: So I'm looking at your account and I do see a previous conversation that you had but it doesn't look like it was completed so unfortunately that's the reason you haven't heard from us there was still some outstanding information were we weren't able to process your application. I am so sorry that that happened.

utterance: It's OK. I figured that happened.

utterance: Yeah. So why don't we go ahead and put this through for you and we can get you on your way.

utterance: I'm gonna go ahead and ask for your business name.

utterance: Yeah, it's Dumplings and Stuff Catering.

utterance: Fantastic, and are you the sole owner?

utterance: yes.

utterance: Great, and what was your business establishment date?

utterance: It was October October twenty fifteen, I believe it was October first, yeah, October first, the first of the month.

utterance: OK, October first twenty fifteen. Great, and what are your gross annual sales?

utterance: We just getting started kinda the business is just glow growing slowly but last year we did about a hundred and ten thousand.

utterance: That sounds pretty good to me.

utterance: Mm.

utterance: What is your tax ID?

utterance: Tax ID is seven seven one seven five.

utterance: Great, and the business address, what can I put down for your business address?

utterance: Six six one Beverly Boulevard.

utterance: Los Angeles, nine two two five six.

utterance: And that's California?

utterance: Yes sir.

utterance: And is that a good mailing address for you?

utterance: Exact same address, yes.

utterance: Fantastic. OK so you are looking to complete this credit limit application. I believe that's where you left off with the last conversation, is that correct?

utterance: Yes.

utterance: OK.

utterance: So forgive me if I'm asking some repeat questions that you've already answered but do you have specific purpose for this loan?

utterance: Yeah, I need to we need to update our steamers for the dumplings. There's these as we as we continue to grow our business and cater more more outside of Los Angeles, we need these mobile steamers. They're a little more expensive.

utterance: so I'm looking to purchase a few and I need about twenty-five thousand dollars I think, yeah around there.

utterance: Twenty-five thousand dollars, yeah.

utterance: All right, that's a pretty good credit limit that we can get moving forward for you.

utterance: Now just to tell you a little bit about the the credit limit. You will have to pay interest but you'll only be paying interest on the amount on the small amount borrowed and not the full amount. Do you does that sound good to you?

utterance: That sounds great to me.

utterance: Fantastic, so I can go ahead and start putting this through for you. We will need some additional business documents but I'll be sending an email to you.

utterance: And you can upload those documents online.

utterance: Mhm.

utterance: if there's anything else I can help you with, I can do so right now.

utterance: Yeah, I just you like dumplings right? How do you how do you like do you like dumplings? Do you get Dimsum a lot?

utterance: I I love Dimsum, yeah.

utterance: OK cool, yeah, would you would would you get Dim sum catered? Would you do Dim sum steamed up? Cuz I'm just tryna just ask around just to make sure.

utterance: People really are into this. I don't know, how do you feel what's your favorite what's your favorite cuisine?

utterance: I love I mean we're we're here in in New Mexico so we do love Mexican cuisine but I mean Chinese food is very popular as well. Dimsum is great. Har Gow. One of my favorites.

utterance: OK.

utterance: Oh.

utterance: Oh OK.

utterance: Now, do you know Har gow literally just means shrimp dumpling?

utterance: No.

utterance: So sometimes when people ask can I get the shrimp dumpling har gow?

utterance: And I'm just like oh so you just said you literally just said shrimp dumpling shrimp dumpling.

utterance: But OK, anyway. That's it.

utterance: All right, great, well I hope that I have addressed all your concerns. Is there anything else I can help you with today?

utterance: No, that's it.

utterance: All right, great well we'll see you later. Thank you so much for your service.

utterance: Thank you.


utterance: Thanks for calling Antele bank, this is Jerry, how may I help you.

utterance: Yes, I need to know that hours of the branch.

utterance: Sure thing ma'am, the hours for our branches are Mondays through Fridays, nine a.m. to four p.m. and Saturdays from ten a.m. to one p.m.

utterance: All right thank you, yeah, now I got an alert about a charge on my platinum card fifteen thousand Dollars.

utterance: Oh okay, well, sure I'll be happy to help you with that, to see if we can address any question you may have about that, I'll first to ask, a few question. If I could ask, what's your first and last name?

utterance: Evelyn Richards.

utterance: And Miss. Richards, what is the name of the business that has an account with us on file.

utterance: Jones beard and bath.

utterance: Ok. And Miss. Richards, I'll of cuz ask a few more questions here in other to verify your account, because we do take account security here in Antele bank seriously. Miss. Richards, this is for your protection and your business's protection are you all right if I ask a few question for account verification?

utterance: Yes, I'm fine with that.

utterance: All right, and Miss. Richards, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: All right and Miss Richards what is the credit card number that you have.

utterance: Ok, that number is four four seven nine six five three two seven four four six three nine two six.

utterance: Ok, and I'll repeat that, that number is four four seven nine six five three two seven four four six three nine two six.

utterance: That's right.

utterance: And Miss. Richards, what is your pin number?

utterance: One zero one seven.

utterance: All right, thank you for that Miss. Richards. Let me see if I can get this pull up for you with your account.

utterance: OK thank you so much yeah I just wanna make sure you know that you know everything is OK. The holidays are coming up the weekend and things like that and I'll tell you I'm ready to give the little candy out to the children. They are just so cute with their little costumes.

utterance: Oh yeah, I mean, it's that time of the year when of cause folks get to enjoy the candy and the kids and of cause it's going to be very very interesting this year to see what costume folks come up with, are they gonna do masks, because you know now a days every one is already wearing mask.

utterance: Exactly, and you know they are serious, they come looking for you know boldly, and it's just so cute.

utterance: Yes ma'am yes ma'am is you're are you all hosting anything there for your business or are you not doing that at the business?

utterance: Yeah we're doing some little things for the employees you know our little camaraderie you know like you know them.

utterance: Team building team building?

utterance: Yes mhm so you know you know they're gonna compete and get a little prize of you know for the best picture costume et cetera.

utterance: Ok, well that sounds fun, it sounds like it's gonna be a very fun atmosphere there, I hope I'm sure they are really gonna joy it.

utterance: I'm sure they will.

utterance: Now Miss. Richards, I was able to pull out your account, for you it appears you have a business platinum credit card with this and the alert that we sent you, was, yes, for fifty thousand Dollars and we were sending you that alert because it was for a transaction, that appeared to be done internationally, it was a transaction that occurred in this case Canada.

utterance: Right, well, that is right, you know again, I just wanted to make sure I had enough money to cover it.

utterance: Oh I see, so, yes ma'am, it appears that the alert was, part of it was just to inform you that this was an international transaction on your card.

utterance: Mhm.

utterance: And and with that being the case of cause the the card, let's see here, sounds like probably you wanna know you are aware of what your account balance is so that, okay, are able to determine if you have enough to cover.

utterance: Yes, because I don't know what it is.

utterance: Sure, well, Miss Richards, it appears as I pulled up your platinum card, business platinum card account, your available balance appears to be about forty-three thousand Dollars is the available balance, and the again transaction is for fifteen thousand, so you would indeed have enough to cover that transaction.

utterance: Yes, I do, that's a sound relief.

utterance: absolutely and of cause if there were any challenges or what have you, you can set up additional alerts on your account, were for instance, if a transaction is declined or if a transaction is potentially going to set you over the limit of your available balance, you can receive an alert as well that will inform you if the card is over the limit or nearing the limit or potentially about to go over balance.

utterance: Ok, that's good, because you can start purchasing stuff and just approving this and approving that so it can get concerning, so I had to stop kind of get a close watch so that's why I called.

utterance: Oh makes complete sense, that's why we attempt here at the Antele bank to provide you with the complete tool necessary to help manage those funds, because you are correct, I can understand, as a business you've gat numerous transactions happening at all times, and so, it can at times be a little bit tricky to keep track in real time of each and every transaction, until, you know, that's what a lot of businesses do at the end of the month, but again, that's why we offer these tools where you can get those alerts really instantly which helps you with that monitoring.

utterance: I laughed a little bit, because you actually do add up you are right.

utterance: Well, Miss. Richards is the anything else I can assist you with?

utterance: No that's it for the day.

utterance: Terrific, well, we certainly do appreciate you giving us a call here and of cause feel free to give us a call again.

utterance: Well thank you for all your help, I will.

utterance: Thank you. Bye Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is the commercial banking division. This is Jessica. How can I help you?

utterance: Yeah. Hey, Jessica. this is John Rivers at Jack-o-lantern Patch.

utterance: Hello, John. What can I do for you today?

utterance: Oh, we're carving up some real deals on jack-o-lanterns. I have to pay you know, the carvers and whatnot. Well, frankly speaking, I can't figure out for the life of me, how you get this app to work.

utterance: Oh, certainly. Are you referring to the mobile app?

utterance: yes, the mobile app.

utterance: Yep. So we just did an update and we've had a lot of complaints about it and how it is quite confusing. I would be more than happy to walk you through it or I would be able to assist you over the phone if you would prefer.

utterance: if you could just help me over the phone that'd be great.

utterance: Yeah, not a problem. Certainly. So, you were looking to pay your workers. Were you wanting to do internal transfer to another account?

utterance: yes, to the payroll company.

utterance: OK. Yep. I can definitely help you with that here. I just need to get a little bit of information from you. Can I please get the first and last name on the account?

utterance: That's John Rivers.

utterance: Date of birth?

utterance: One eighteen of eighty-nine.

utterance: And can I please get the PIN and account number that you want to withdraw the funds from?

utterance: That's fifteen ninety-five and please hold while I get the account numbers.

utterance: Sure.

utterance: OK. So the numbers are oh two two one seven three eight oh two two seven four and I think that's my total checking.

utterance: OK. That would appear to be the preferred checking. Were you wanting to use that one today?

utterance: Oh.

utterance: Yeah. Sorry, I meant my preferred checking.

utterance: OK. and then. How much were you looking to transfer?

utterance: six hundred and sixty-six dollars.

utterance: OK. I'll do that for you here. do you have the bank account number?

utterance: Yeah. The account numbers were zero two two one seven three and the other one is eight oh two two seven four.

utterance: OK. Is. Is. I'm just a little bit confused here. Was their account number the one that ended in two one seven three?

utterance: Yes.

utterance: OK. Got that here. OK. I've gone ahead and made the transfer. this is an an instant transfer so it will show up on their end as well as yours immediately. Is there anything else I can help you with today?

utterance: Nope. You have a spooktacular October.

utterance: All righty, Well then you do the same. Bye bye.


utterance: Hi this is Dani Brooks with Intellibanking. What can I do for you today?

utterance: Hi my name is Greg Sanders.

utterance: Hi Greg.

utterance: How are you Dani?

utterance: I'm good.

utterance: So the reason for my call is last month I ended up getting a gold card for my business and great experiences with it so far and now now that we're expanding. We're approaching our busy season. I'm interested in getting an SBA loan for around a hundred thousand dollars. And I wanted to see you know. It would just make sense since I already have this card with you. We have a good thing going. I'd love to see if if if if we could just go ahead and add this this loan to my account. I mean I could go to another bank, but I'd like to like to keep things all under one roof, in house. I think that'd be, that'd be great for both of us so yeah could you just walk me through this just. I I think, I was looking for my net income, cuz on mine, I see that there asking for my net income, and and what I'm seeing online versus what I have. It's doesn't quite match up. So if you could just confirm my net income then I think I think I'm good to apply online, cuz I'm I'm pretty far in the application.

utterance: Of course, I'd love to help you with that today.

utterance: Thank you.

utterance: first, I'm gonna just start with getting your full name.

utterance: Oh OK, yes.

utterance: You said Greg?

utterance: Sanders, yes.

utterance: Sanders.

utterance: Is that Greg with one G or two?

utterance: It's one G, one G.

utterance: OK.

utterance: OK Greg. so before we proceed, I'm gonna need to verify some information just for security purposes.

utterance: OK.

utterance: Can I get your birth date please?

utterance: Yes. It is the first of January, and it is nineteen ninety-two.

utterance: Oh wow, New Year's.

utterance: New Year's yeah.

utterance: OK January first, nineteen ninety-two.

utterance: Yes.

utterance: OK great. And can I get the last four digits of your social security number?

utterance: Absolutely, it's one seven four two.

utterance: One seven four two.

utterance: Yes.

utterance: OK great.

utterance: So I'm gonna go ahead and ask you just a few security questions that you set up when you created your account.

utterance: OK.

utterance: OK.

utterance: What is your mother's maiden name?

utterance: Her maiden name is Oliver.

utterance: Oliver?

utterance: Yeah.

utterance: OK. And, what was the first movie you saw as a child?

utterance: the first movie as a child, that I man. for I mean I remember the first movie I saw was Scarface, but I I I don't think I put that down for the security question so hold on, I think it was I I think it was what's the name of the movie about a you know like the big dog. He's like a red dog. wait hold on Clifford. Clifford the Big Red Dog, yeah. Clifford, yeah.

utterance: OK, let me try that.

utterance: yep, that's correct.

utterance: OK Yep.

utterance: OK so I'm gonna go ahead and pull up your account right now. Just one moment please.

utterance: Great.

utterance: OK, I'm in your account. And you said you wanted to find out your net income, so you could go ahead and apply?

utterance: Yes, yes.

utterance: OK so.

utterance: Oh hold on I have I have someone at the door, hold on, just give me two seconds. Hold on. Hold on. Great.

utterance: Oh, of course. Just go ahead.

utterance: All right I'm back, sorry it's you know how these kids who play ding dong ditch, like there's no one at the door. And so it's just, it gets so annoying, they do it all the time. And it's, what was the last thing you asked me?

utterance: I was just verifying that you wanted to go ahead and check your net income.

utterance: Yes yes my net income.

utterance: OK. Just one moment.

utterance: OK, so your net income for this year was three hundred thousand.

utterance: OK. Yeah I had I had two eighty written here. OK so that all right perfect that, that makes sense. All right, so if I just input this into, cuz I'm, I pretty much have the whole application filled out. So that that was the only part that was missing. So I input that, I submit it and then I guess I I wait to hear back? And then you let me know if I'm approved or not?

utterance: Yes, so once you apply in the system, we're gonna send you an email just saying that we received your application. And then after that in about one to two business days you should get a phone call back from us.

utterance: OK that that sounds that sounds super easy. We can just go ahead and do that, I'd love that.

utterance: Yes and just for future purposes, the discrepancy between what you thought your net income was versus what we had on file, we are a couple days into November, so I think your new net income is accounting for that.

utterance: Oh that makes sense.

utterance: So that

utterance: Would be the extra twenty thousand.

utterance: Thank you for clarifying that. Oh that OK.

utterance: is there anything else I can help you with?

utterance: No, you've been very helpful.

utterance: OK great have a good day.

utterance: You have a great rest of your day too.


utterance: Hello and thank you for calling Intellibank, my name is Lisa and I will be happy to assist you on this call today.

utterance: Hey Lisa, how's it going? Yeah, I just

utterance: They were trying to transfer me over and I lost the last contact call and I. Anyway, the .

utterance: For some reason it got disconnected when I got transferred over. So finally got through to you guys.

utterance: Oh I'm so sorry.

utterance: Yeah well let's see if we can make this go nice and smooth for you today.

utterance: Thank you.

utterance: And may I ask who I'm speaking to?

utterance: Yeah, you're speaking to Colin.

utterance: Colin? All right, how are you doing today Colin, aside from the dropped call?

utterance: Oh yeah other than that, life is pretty good actually, thank you.

utterance: Great! And what can I do for you today?

utterance: so what I'd like to do is I'd like to start up an SBA loan. I could get Apply for an SBA loan.

utterance: Certainly, are we talking about for a real estate?

utterance: It's for real estate.

utterance: OK great. That's our SBA five oh four.

utterance: OK.

utterance: Terrific Colin. I'll just be getting some information so I go ahead and do this online excuse me, not online. Application for you right over the phone.

utterance: Wunderbar!

utterance: Great, and Colin how do I spell your name?

utterance: C O L I N.

utterance: Terrific and your last name, please.

utterance: Frank. F R A N K.

utterance: Great, all righty. And are we just using Colin Frank or did you want to use a middle name in there too?

utterance: No, that's just thank you.

utterance: Sure. And your social security number, please.

utterance: Sure it's six five eight.

utterance: Six five eight.

utterance: Two nine eight six two nine.

utterance: Two nine eight six two nine. Alrighty and your driver's license and the state Where it was issued.

utterance: Sure it is T X seven two five six nine, that's Texas.

utterance: OK. Got it.

utterance: Yep.

utterance: And then you also created a four digit PIN number when you came on with us as a customer, What is that PIN number?

utterance: All right.

utterance: yeah, hold on for a second I wait a second the PIN number? Is it is it a four digit PIN number?

utterance: Yes sir. Four digit.

utterance: Pull that up on my Did I put that in my email? Oh man. It's in my email. here it is!

utterance: OK.

utterance: Little bugger was hiding somewhere in the email. Seven eight two three.

utterance: Seven eight two three.

utterance: Yeah.

utterance: Great. OK. And what is the best email address to use?

utterance: Frankie Fam at fam dot com.

utterance: And that fam F A M?

utterance: F A M. Yeah.

utterance: OK.

utterance: At fam dot com.

utterance: That's right.

utterance: All right, sounds like a fun business.

utterance: You know, it's a business that was born out of the pandemic.

utterance: Oh, OK.

utterance: It was really about people were really isolated during that time, and you know it was something that was a way for us to connect and stay connected.

utterance: That's fantastic.

utterance: Yeah, because you know, we didn't know what was gonna happen. It was also a way for you know, pandemic or no pandemic I feel we can all do with a little bit more connection and have a platform for that so.

utterance: Absolutely.

utterance: Yeah.

utterance: That's a great great idea. And to that point, what is the name of your business?

utterance: it's F family one.

utterance: F family one. And is that the number one or O N E?

utterance: It's the number one.

utterance: Terrific. OK. And are you the sole business owner?

utterance: I am indeed.

utterance: Great. and what is the month and year that you established your business?

utterance: it was twelve six two thousand nineteen.

utterance: OK. And your gross annual sales for the year twenty twenty?

utterance: it I'm sorry for, oh for twenty twenty.

utterance: Yeah.

utterance: For last year.

utterance: Oh.

utterance: OK, OK, got it, got it got it, got it. It's about seventy thousand.

utterance: OK. And then your tax ID number, please.

utterance: Sure it's eight nine one two three nine.

utterance: Two three nine?

utterance: Yeah five six seven eight nine one two three nine.

utterance: Great. And the address where your business is located?

utterance: Seventy-one Lori Street that's L O R I Street.

utterance: OK.

utterance: Dallas Texas seven two one eight nine.

utterance: Terrific.

utterance: And what is the amount you'd like to put down for the loan. I'm That you'd like to apply for? Sorry about that.

utterance: Well, I'd like to. I'd like to.

utterance: No worries, no worries. Been a long day huh?

utterance: It has. Well, because I'm also going to be asking for you for about the down payment amount so I combined questions. The actual amount you'd like to apply for.

utterance: Oh right.

utterance: Yeah.

utterance: OK.

utterance: So, ten grand.

utterance: OK. As in ten ten thousand?

utterance: And.

utterance: That's

utterance: Ten thousand, yes. Thank you.

utterance: Great

utterance: And then what is the down payment that you'd like to put down?

utterance: I'd like to put down five hundred.

utterance: OK, terrific. So I am going ahead and processing this. I will be sending you an email confirmation for this application Do know that it will take between seven to ten days to receive your results of your loan. And unless there's any other questions you have, you're all set.

utterance: I'm good. That's it I think you answered all my questions and I'm looking forward to hearing back.

utterance: Great well thank you so much for calling Intellibank, and have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hey good morning. This is Tom at Intellibank. How can I help you?

utterance: Yeah, hi, Tom. I am calling because I would like to request an investment report today and know what, what kinda progress my investments are making.

utterance: All right. Yeah sounds great. It looks like we could send you an investment report.

utterance: Yeah please.

utterance: OK. can I get some of your information so I can get started?

utterance: Sure.

utterance: All right. Can I get your first and last name?

utterance: Yes, my name is Thomas Eckert.

utterance: All right, and your date of birth please?

utterance: that would be June fifteenth, nineteen seventy-four.

utterance: OK, and your account number and PIN?

utterance: Account number is four six zero eight one nine three four.

utterance: All right. your account here has a second verification. you set out a. You. You answered a question this one was what's the make of your first car?

utterance: Oh.

utterance: Oh yeah, yeah. That's a Toyota Tacoma.

utterance: All right.

utterance: And sorry. PIN is four six eight two, yeah.

utterance: See. You're right. OK. Sorry.

utterance: That's OK.

utterance: my computer locked up for a second.

utterance: It's OK, it's OK.

utterance: so all right. So we have a couple options for delivery method. We can mail it to you or we can set you up so that you it's paperless and you get an email with a link.

utterance: Yeah, yeah. Send. Just send me an email.

utterance: OK. let me verify. Can I verify your email account with this email account?

utterance: Actually could I could I put you on hold one second?

utterance: Sure.

utterance: I'm gonna make sure that I'm giving you the right information. Hang on a second.

utterance: No problem.

utterance: okay. Sorry had to I have a document that I keep all these things in. And yes. The email address that I have on file for you guys is Blue Investment at AOL dot com.

utterance: All right. you know that account, that email account is not working. It doesn't show it's set up here. your account here.

utterance: Hmm. No, that's the one. That's the one I use to set the account. I'm positive.

utterance: Let me type it again. It's, it's spelled blue, B L U E?

utterance: Yeah. Blue Investments at AOL dot com.

utterance: OK.

utterance: Actually gotta go pretty soon. So if we could just wrap this up as soon as possible.

utterance: yeah, again, I'm sorry. It's not working.

utterance: Could you, there be another email or is it?

utterance: That should be the one. I don't really try Blue Investments at Gmail dot com?

utterance: All right, let me see

utterance: No. I'm Again, I'm sorry.

utterance: But there's something wrong on your end cuz those are the only two email addresses I've had since I was in college.

utterance: Well I'll I'll.

utterance: I'll try them both again.

utterance: Why does it have

utterance: To be verified by you're gonna email. I understand you have to email it to me but do you've gotta have an email on file that you can send it to me or just send it if I have access to my online account, could you send it to the online account and then I could get it through there? Why does it have to be emailed? Either way it's paperless like I guess your guys' goal is to pretend you're environmentally friendly or something but.

utterance: Well when you set up your email account, it is an extra protection for you. So we have to have the right email account to send you anything on email.

utterance: The option is you can log into your account but you're gonna need your email. You may have to go to to a branch to to do this.

utterance: OK look can you just mail it to me? Just mail it to me. Forget the email thing.

utterance: OK. Can I verify your address for me?

utterance: Yeah, real quick, OK? One hundred Oak Avenue it's in La Cañada California, it's nine four zero two two. That should be in there. Is that correct?

utterance: yes. Yes. And I'm sorry about the the issue there.

utterance: OK, thanks.

utterance: It's not your fault but the, the company needs to just, just do better. So, thank you. I, I gotta run.

utterance: OK. You take care of yourself.

utterance: All right. Thank you. Bye.

utterance: Bye.


utterance: Good morning, thank you so much for calling Intellibank. My name is Mable and I will be so happy to assist you today. May I ask who I'm speaking to?

utterance: Hi Mable, I got this notice in the mail that says that that you were running a deal on your on your checks and I was wanting to see if I can I wanted to I wanted to cash in, no not cash in.

utterance: You wanted to take advantage of the special. Absolutely. I'd be glad to look into that for you. OK, I'm just gonna get a little bit of information from you.

utterance: There it is! Yes! There you go.

utterance: You're smart.

utterance: OK.

utterance: and by the way, do you have the letter handy?

utterance: I do.

utterance: OK, I'll get to that in a moment, and may I get your name please?

utterance: it's Spencer Johnson or or Jackson. I'm not sure which how you have it listed.

utterance: OK.

utterance: you know my mom she decided to drop the.

utterance: The the married name?

utterance: OK.

utterance: And and re-adopt the maiden name. So, I don't know which one I'm supposed to take. What do you what do you think Mabel, what would you do?

utterance: OK.

utterance: Oh, well I'll look up both, but it would be an either or situation, not a hyphenated one, correct?

utterance: In that situation.

utterance: Right.

utterance: OK, great.

utterance: Well I'm I'm just saying if you were in that situation what would you choose. That's kind of a difficult decision to have to make for somebody, wouldn't you think?

utterance: Oh.

utterance: yeah yeah, I think so.

utterance: Yeah.

utterance: Trying to decide between going with your mother's name or the father's name?

utterance: Right. This is this is like that you know that scene in Catch Me if You Can, where they just decided you know they're going to get a divorce, and Leonardo DiCaprio has to decide if he's gonna choose mom or dad.

utterance: Oh.

utterance: You know, I think you probably but depending on your family, but I think going with mama is always a good a good way to go. Keeps the peace I would think.

utterance: Where does your loyalty lie?

utterance: Except for dad, which he's not going to like it.

utterance: I know.

utterance: Boy, you have you have a decision to make, that's for sure.

utterance: I do.

utterance: I do.

utterance: All right. So, I'm looking you up in the system right now and I do see it under Spencer Johnson, J O H N S O N?

utterance: Yes, that's me.

utterance: OK.

utterance: Very good, and Spencer can you please provide your four digit security PIN?

utterance: That is six zero seven six.

utterance: OK. Great. Now your information's pulling up. Can you please verify for me your date of birth?

utterance: I think I think we got this construction noise going on outside. Can you hang on one second for me?

utterance: sure.

utterance: No problem.

utterance: All right I I didn't I didn't think they were gonna start today. I hate this construction.

utterance: Yeah. No, I could hear that too but it sounds

utterance: A little better now.

utterance: Yeah. All right. So.

utterance: And the date of

utterance: Birth?

utterance: oh, my date of birth is two fourteen nineteen seventy-five.

utterance: Yeah.

utterance: OK, you're a Valentine's baby.

utterance: I am. I am.

utterance: All right. Great. that's all I that's all I need to pull up your information. and you'd like to order some checks. What does the letter say? That that way I can put in the promo.

utterance: All about the love.

utterance: Well, the letter says that I can get one box if I buy three boxes. So, I buy three boxes, I get one box free. So.

utterance: Great.

utterance: And there should be a

utterance: I don't really

utterance: Need that many but.

utterance: Why not? Yeah.

utterance: why not.

utterance: There's a. There's a four digit promo code at the bottom, can you just let me know what that is?

utterance: That's a lot of checks.

utterance: Yes, that is one one one three.

utterance: OK. Great, that way I can put that in with the order. All right and can you.

utterance: All that

utterance: Noise out there.

utterance: Spencer what is the shipping address for the checks?

utterance: I understand they

utterance: Have to work, but we have to work too.

utterance: Yes, we do. Yes.

utterance: OK. The address is seven eighteen Northeast Seventieth Street.

utterance: Mhm.

utterance: It's in Long Beach.

utterance: OK.

utterance: California, nine zero six zero two.

utterance: Six zero two. All right and would you like this shipped all, would you like the four boxes shipped to one address or do you need it split?

utterance: Yes same on the same same address.

utterance: OK, great.

utterance: Same address.

utterance: And I'm sorry you I'm sorry I'm I'm I'm sorry to go have to go back. Did you say my name was listed under Johnson or Jackson?

utterance: Right.

utterance: Johnson.

utterance: Johnson. Go with, Johnson. So, we've you've gone on and made the decision for me.

utterance: Yeah.

utterance: Well that's, that's how it was listed, if you did want to make any changes you can do that online, you can do that with an agent. So, you you're free to change any information on your account as needed.

utterance: Well, you did say I would choose mom and that's the best way so I guess that's fine. .

utterance: All right so let m~

utterance: let me go ahead and then verify your order. we're the charge will be for three boxes, but you're getting that fourth that fourth box for free.

utterance: OK.

utterance: Fourth box for free.

utterance: With the.

utterance: Yeah with the promo code. It will take between ten to twelve business days for it for it to ship. So, you should expect it to see it in two to three weeks, and that's it your order is complete. Is there anything else I can do for you today?

utterance: no. Thank you very much, Mable. Intellibank has been very very helpful. I appreciate it.

utterance: Oh great.

utterance: Well here at Intellibank we value our customers. Thank you so much and have a fabulous day.

utterance: Thank you, Intellibank.

utterance: Bye bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yeah, so I wanted to learn a little bit more about your line of credit. Could somebody tell me about that?

utterance: Yeah, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: You can call me Jill that's fine.

utterance: All right, Jill, so, just to answer your question, for our line of credits just to tell you a little bit about those. You receive a line of credit and a credit that. I'm sorry, you receive a credit line limit, and then you can borrow from that line at any time. You only pay interest on the borrowed amount. So if you don't need to access the entire balance available to you, then you won't occur any interest on that. For all our line of credit, those can stay open for a period of time. So if you have an emergency come up or you just need funds for something else those funds will be available there to assist you for you to borrow. As you make payments on that account that line of credit will also stay open, so if you make a payment then your available credit option will go up again. So, if we say you get a credit limit of five thousand dollars and then you spend four thousand dollars, but then you submit a payment for fifteen hundred in there, it'll just keep continuously raising your your payment availability back up there for you to be able to borrow from that account.

utterance: OK so, I think that sounds like that's what I'd like to do. Can I apply for that loan?

utterance: Yeah. I would just need to get some information from you. First, I just wanna confirm you are an Intellibank customer, correct?

utterance: Yes, that's right, I'm an Intellibank customer.

utterance: OK and what is your account number, Jill?

utterance: If you can give me just a second, I need to look it up. Hold on one second, I need to get my statement. OK so, it's three four six zero two nine nine eight.

utterance: All right. Jill, what is the name of your business?

utterance: That's Johnson Controls.

utterance: All right, Jill, what is your date of birth?

utterance: My date of birth is March second of nineteen eighty.

utterance: OK, Jill, it looks like you have a four digit PIN number on it. Could you share that PIN number with me as well? This is for security purposes.

utterance: Yeah, so the PIN number should be six four seven eight.

utterance: All right, Jill, what state and city are you in?

utterance: I'm in Kansas City, Missouri. We just moved here.

utterance: Well, welcome to Kansas City.

utterance: Thank you. I mean we've had a business open for quite a while but we've been living in Florida until about eight months ago so. So, it's very much colder here.

utterance: Yes, it it's a lot colder here than in Florida.

utterance: Yeah, and you don't have a beach. so, you don't have a beach but I do have a river nearby.

utterance: Well, I'm not sure that a that a river's a suitable replacement to the beach, but I'm I'm glad that I'm glad you're you're here with us in Kansas City and I'm glad that you you seem to be enjoying it.

utterance: Yeah, it's it's going to take a little bit of adjusting to for sure, but it's it's definitely lovely to be here.

utterance: Well, hopefully it starts feeling like home to you soon, Jill. Jill, just a couple more questions for you. What is your street address?

utterance: So, my street address is five three nine Parkfield Road in Kansas City.

utterance: And your ZIP code there?

utterance: That ZIP code is seven three eight two Zero.

utterance: Can I also get a social security number for you, Jill?

utterance: Yeah, so that social security number is seven three eight zero two zero seven eight three.

utterance: OK Thank you for that Jill, and, Jill, can I get your driver's license number and the state of issuance?

utterance: Yes, my driver's license number is nine three seven zero zero two zero zero. it's a Missouri driver's license.

utterance: Ok, Jill. Let me ask you just a few more questions here. Are you the only owner of this business?

utterance: Yes, that's right. It's just me on there.

utterance: OK and when did you open your business, Jill?

utterance: I opened it October nineteenth of two thousand and twelve.

utterance: All right, Jill, and can you tell me. I don't know if you have this information or not, but do you happen to know what your business grosses annually?

utterance: So, I believe, last year for twenty twenty, we did five hundred and eighty thousand, I believe, was the gross.

utterance: OK and what is your tax ID number, Jill?

utterance: my tax ID is seven three eight eight two nine zero.

utterance: OK be just a second. All right, Jill. just a couple more things for you. It looks like you have a new account PIN on your accounts. Can you give me that PIN number?

utterance: I'm not sure what that information is. I thought I only had the one accounts PIN. what what do In need to do if I don't know it? Can I reset it?

utterance: Jill, unfortunately, I will need that information to process the application. I could hold on the line if you wanted to go locate that information real quick.

utterance: I mean, if I had it it would be written down in my office and I'm at home right now so I mean, is there anything I can do without it?

utterance: unfortunately, I'm I'm not able to to process that loan for you, but what I can do is I can go ahead and get the rest of the information for the application for you, and then I can save it to the account. So, then once you find that license number, you can either call back or you can come into your nearest Intellibank branch, add we can add that to the application and then send everything through for processing. Would that work for you?

utterance: yeah, that'd be fine. Can can we just go ahead and do that then? I I mean, I don't want to stop the process.

utterance: Yeah, that's fine. Let me just get this last bit of information for you, Jill, and then I'll get that saved to your account OK? Jill, what is the address of the business?

utterance: It's eight three seven two, Hillshire Way, Kansas City and it's eight three six seven two.

utterance: All right, Jill, what is an email? Can I confirm an email for you?

utterance: Yes, it's J Baker at Johnson's Controls dot com.

utterance: OK, Jill, and can you tell me again why you're seeking this loan?

utterance: I mean, essentially, I'm just trying to purchase some new inventory. So I need a line of credit for that.

utterance: OK and how much are you looking for on that line of credit?

utterance: So, probably, just like five thousand I've said. Right? Just about five thousand should be fine.

utterance: OK. All right, and what term are you looking at for the line of credit? Like, how long did you maybe wanna keep that open?

utterance: So, do you have a five year term? I could keep it open for five years, I think.

utterance: Yeah, we can we can certainly request that. Jill, I think that's everything that I need for you. I'm gonna get everything saved in here for you. So when you call back you just let them know you started an application and that you just need to add that business license information and your PIN and you just need to confirm your PIN number. Then they will get that license or I'm sorry, they will get that PIN information sent through for review. Unfortunately, I can't tell you or not whether you're pre-approved for the loan, but they should be able to give you the information after the loan is processed. I do wanna let you know that a pre-approval does not guarantee loan acceptance, and that the loan will not be secure until all information is provided and can be verified. Did you have any questions about that?

utterance: No. So, when I call back do I need to speak with you?

utterance: No, you can actually speak with whatever agent you reach when you call back. I'm just gonna go ahead and add all the notes along with all your saved with all the information saved from your application. So, everything'll be in there when you call, and all you have to do is just speak with whoever answers. Was there anything else I could do to help you today?

utterance: No, think that's everything. I'm sorry about not being prepared.

utterance: That's fine, Jill. No, that's no problem at all. You have a great day and thank you for choosing Intellibank.

utterance: Thank you.


utterance: Hello, thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: yes, I'm trying to figure out how to business expenses for my secretary. Could you help me with that? she's kinda new at her job and I don't need her. I don't I don't need here messing up things around here. You know?

utterance: OK, sir. I certainly can help you with that. if you have a checking account or a credit card account at this bank you can actually set up an account expense for her, that way that you can control how much she uses and her assets. And It's tied to your business so it can actually be written off in your business expenses.

utterance: OK.

utterance: OK, sir. So, would you like to go ahead and set up a credit card? Add a new credit card for her?

utterance: Yes.

utterance: OK.

utterance: So in order to do this, sir, I'll have to get a little bit more information about you as well as your new credit card holder. Is that all right right now?

utterance: OK.

utterance: Yes.

utterance: Ok, sir. So first, can I get your first name?

utterance: Yes, first name Gabriel.

utterance: OK, Gabriel, G A B R I E L?

utterance: Yes.

utterance: OK, and can I have your last name please, sir.

utterance: Last name Robinson.

utterance: OK, Gabriel Robinson. It's nice to hear you sir.

utterance: Oh, thank you.

utterance: OK. Can I have your date of birth, please?

utterance: Yes, date of birth is ten twenty-four, nineteen seventy-four.

utterance: All right. Ten twenty-four, nineteen seventy-four. Is that correct?

utterance: Yes.

utterance: All right, so could I have your account PIN, please?

utterance: My account PIN. My account PIN is four four nine five four nine.

utterance: All right, so that PIN was four four nine five four nine?

utterance: Yes.

utterance: OK, could you verify the last four of your social for me, sir?

utterance: yes. Last social is Sorry about that. It's seven oh three nine.

utterance: All right sir. Thank you so much for that. And could I get that credit card account number please.

utterance: Yes, hold on for a minute.

utterance: All right, sir. Take your time.

utterance: OK.

utterance: My credit card. Sorry about that. Credit card account number is four five three nine six eight five four eight eight two three three six two eight.

utterance: All right, sir, that credit card account number was four five three nine six eight five four eight eight two three three six two eight.

utterance: Yes.

utterance: OK, sir. Give me just one moment while I look up your information.

utterance: OK.

utterance: All right, sir. I have your information right here. Could you give me your new user full first name, please.

utterance: yes. That is Angela.

utterance: All right. That's A N G E L A.

utterance: Yes.

utterance: OK, sir, could you give me your new user last name, please?

utterance: Nichols.

utterance: All right is that Nichols N I C H O L S?

utterance: Yes.

utterance: OK, sir. Thank you so much. And do you have the new user social security number?

utterance: yes I do.

utterance: All right, sir. Could you give that to me too?

utterance: Nine one five six one five six eight zero.

utterance: All right. That number was nine one five six one five eight five six eight zero.

utterance: Yes.

utterance: All right. Thank you so much, sir. Sorry about that. And could you tell me the desired limit on this credit account?

utterance: two thousand.

utterance: All right. You wanna put that limit at two thousand? Certainly can do that, sir. All right, sir. We're gonna send this card out as soon as possible. So I'm gonna need your so I'm gonna need your shipping and street address.

utterance: yes. I have another question about the the credit card thing.

utterance: Oh, yes sir. What would you like to know?

utterance: Uh, uh.

utterance: if this tied to the business account. Could she go over the limit?

utterance: Oh yes, sir. It is tied to your business account and it could be written off in your expenses report. And no, she could only use as much as you've listed as your desired limit on that account.

utterance: OK.

utterance: So, you've listed two thousand. That's the limit she has. And the the card would no longer be accessible after that.

utterance: All right. Thank you.

utterance: OK. I can answer any more questions for you. Make sure you ask.

utterance: OK.

utterance: OK, sir. So, I'm gonna need that shipping street address that you would like this card sent out to.

utterance: OK, I don't know which one you have on file here. I got two of them. The old one is double three oh four Pig Lane Drive. And my and my current one is four five nine Broadmoor Lane.

utterance: All right, sir. So The four five nine Broadmoor Lane is what we have on file here is your business address. So you want this sent to your business address?

utterance: Yes.

utterance: All right, sir. So could you give me that shipping city as well, sir?

utterance: Yes. Silver City, Seattle.

utterance: OK. And the state?

utterance: Washington.

utterance: OK, and the ZIP code, please?

utterance: nine eight one one nine.

utterance: All right, sir. So we have four five nine Broadmoor Lane in Seattle, Washington, nine eight one one nine?

utterance: Yes.

utterance: OK, Sir. Thank you so much for that information. That'll be the address we send out this new card to, so keep an eye on that And for future identification purposes, can I have that new user PIN as well?

utterance: Yes. The new user PIN is seven five six oh nine.

utterance: OK, sir. You said that PIN is seven five six zero nine?

utterance: Yes.

utterance: All right, thank you so much. And could you give me her date of birth, please.

utterance: Yes, her date of birth is six fourteen nineteen seven eight.

utterance: OK, so we have June fourteenth, nineteen seventy eight.

utterance: Yes, ma'am.

utterance: All right. Thank you so much, sir. Let me go ahead and correct all this information. Set it up for you. And get your new credit card sent out, just one moment please.

utterance: All right. Appreciate it.

utterance: All right, Mr. Robinson, looks like I've got all the information I need to go ahead and set up that new credit card account for you under Ms. Angela Nichols. That'll be sent out. The limit will be two thousand dollars, and it will be sent out to four fifty-nine Broadmoor Lane, Seattle, Washington. And ZIP code nine eight one one nine. That should arrive within three to five business days, so keep an eye on that, and make sure you get that as soon as possible.

utterance: OK.

utterance: All right, thank you.

utterance: OK, sir, is there anything else I can do for you today?

utterance: no, that's about it.

utterance: All right. Thank you so much Mr. Robinson for calling us today. Thank you so much for your time and patience. Again, my name's Natasha. Hope you enjoy the rest of your day.

utterance: You too. Thanks .

utterance: Thank you.


utterance: Hello, thank you so much for calling Intellibank today. How may I help you?

utterance: Hello, my name is Charlene and I was requesting if I can get a copy of my loan statement.

utterance: All right, no problem. I'm going to ask you a couple of questions first. Can I have your name and date of birth?

utterance: OK. My name is Charlene Peterson. And my date of birth is on the twentieth of December, nineteen ninety.

utterance: All right, thank you for that. And can I get your PIN number?

utterance: My PIN number is one nine six zero.

utterance: All right. Thank you for that. And how would you like your loan statement to be delivered to you? Would you like it by online or through mail?

utterance: I prefer both, so to be on the safe side in case one gets lost. Or in case I need a copy another time.

utterance: All right, sure thing. And can you verify to me your address?

utterance: OK, that is nine three three Gallant Street in in Austin City, Texas County. And the code is seven five zero four one.

utterance: All right, thank you for that. And can I also get your loan account number?

utterance: OK, I really don't remember the account number.

utterance: Oh, OK. so you don't remember it at all?

utterance: Yeah, I really can't remember completely.

utterance: Oh, OK. So, unfortunately in that case I will not be able to send you a copy of your loan statement. In order to get on you'll have to go in-person to a branch with your ID. And then they will be able to achieve your account number for you and then go ahead and give you your loan statement.

utterance: There isn't any other way?

utterance: Unfortunately, no. Because I, I will need the account number in my system in order for me to be allowed to send you your loan statement.

utterance: Oh, OK. So now it means I need to go directly to any branch near me.

utterance: Correct. You will have to go in-person to a branch and someone at the branch will be able to help you right away.

utterance: Oh, OK. Thank you for the assistance.

utterance: Absolutely. Any other questions?

utterance: I think that, that was the pressing issue for me right now.

utterance: Absolutely. So, yeah. As I say you can always go to a branch and they will help you out with that.

utterance: I will definitely do that.

utterance: All right, and would you like to know about online banking?

utterance: Yes, I'd like to know the difference between the the features on the web page and the features on the app.

utterance: Yeah, so the mobile app has more features than the website. For example, the mobile app you can make check deposits website you cannot make check deposits. But the mobile app is more secure. And you can do many things through online banking such as checking your account balance, making payments, such as for your loan, checking your transaction history, making transfers or deposits, as well as updating your information.

utterance: that would to no end. do they require, what are the requirements for online banking?

utterance: So the only requirement is that you have an account with us, which you do. And there's no other requirements.

utterance: And won't charge anything whenever I want to use a service or whenever I use a service using online banking.

utterance: no, there's, there's no charge at all.

utterance: So OK. That's good to know. So is the bank app is on the Google Play Store and also on the Apple Play Store?

utterance: yes. So, so it's in both places and you can get it either if you have an iPhone or you know and a Samsung or anything like that.

utterance: Oh, so once I set it up I can start using it right away.

utterance: Correct. as soon as you set it up you can start online banking right away. But if you have any questions you could always call us and we be we'll be able to assist you right away.

utterance: I think I'll keep in touch because I don't figure it, I don't figure out it out.

utterance: Absolutely, no problem. so, what, what else would you like to ask me?

utterance: I think it's I wanted to know more about the app on the online banking.

utterance: And the. Have I asked about the security features?

utterance: yes. So they're, they're very secure. Both the web website and the mobile app, they both have high security features.

utterance: OK. And is it all the services that I can access through the app or are there some services which I have to go to the branch to access?

utterance: Oh, I'm sorry. Could you repeat that?

utterance: I was asking are all the services, Where on the online platform are, are there other services which I cannot access in which I have to go in person into a branch.

utterance: so the only thing you can't do online is to make a cash deposit. You have to go in person.

utterance: Oh, OK. So only the cash deposits I cannot do on the online app.

utterance: Correct.

utterance: Oh, oh, OK, thank you for that.

utterance: Yes, you're welcome. Any other questions?

utterance: Oh, that's it for now.

utterance: OK. well if that's it have a great day.

utterance: You, too. And I'll keep in touch in case of anything.

utterance: All right.


utterance: All right. Thank you for calling Intellibank. My name is Stephanie, and who am I speaking with today?

utterance: This is Tom.

utterance: Hi Tom. Nice to meet you, and where can we get started today?

utterance: Well, Stephanie, I'm looking to open up a checking account.

utterance: OK, Great. We can certainly help you out with that checking account. And, Tom, can I start with your last name?

utterance: Yes, Thompson.

utterance: Thompson. Tom Thompson. OK, great. And Tom, can I have your address?

utterance: Sixty-three hundred Wilshire Boulevard, That is Los Angeles, California nine zero zero three six.

utterance: OK. Great. And do you have your social security on hand?

utterance: I do. It is two eight five eight eight five five three two.

utterance: Perfect. Great. And can I have you pull up your driver's license number for me?

utterance: yeah. Let me go get my wallet.

utterance: Yeah, take your time.

utterance: Put you on hold

utterance: Real quick.

utterance: Sure thing.

utterance: I I'm so sorry. What. I'm back. what what did you ask for?

utterance: Not a problem. How about your driver's license number?

utterance: yes nine seven zero one one six two.

utterance: Great. OK. And then would you like to set up your customer PIN today?

utterance: sure.

utterance: OK, it'll be four digits.

utterance: yes, one nine nine one.

utterance: One nine nine one. OK, great. All right. And what is your email address?

utterance: Tom Hardy at Gmail dot com.

utterance: Big Tom Hardy fan?

utterance: I'm.

utterance: A big. Yes, he's fantastic actor.

utterance: Great. Well, it's your name, so congrats.

utterance: Mhm.

utterance: Yes.

utterance: And then, Tom, what's what's your business name?

utterance: it is Tom's Car Detailing.

utterance: Tom's car detailing. OK. Awesome. Are you the sole owner of Tom's Car Detailing?

utterance: I am, that's correct.

utterance: OK. And when did you establish?

utterance: established at about let's see, how long has it been? twenty eleven.

utterance: Twenty eleven, OK. Great. And then can I ask for your gross annual sales amount?

utterance: about twenty-five K.

utterance: Twenty-five K. OK. And do you have your tax ID number?

utterance: I do. Yeah. two one one nine nine two.

utterance: Great. OK. Can I have the address of Tom's Car Detailing?

utterance: Yeah. six zero three south Cochran Avenue, Los Angeles, California nine zero zero three six.

utterance: Perfect. That'll be your mailing address, then?

utterance: That's right.

utterance: Great. And this will be. will this be your business checking account? I know you have a personal account so you wanted to add your business account as well?

utterance: Yeah. Could you tell me the difference, please?

utterance: Yeah, sure thing. So you have you personal account. there's no monthly fee. No interest rate. And then with your business account, you'll be looking at a twelve dollar monthly fee, and a three percent interest rate.

utterance: OK, so Let's just go with personal.

utterance: Personal, OK. All right. We will stick with personal. And then would you like to increase your your balance at this time?

utterance: sure, yes.

utterance: OK, great. And how much would you like to deposit.

utterance: we will do four thousand.

utterance: Four thousand? OK. And do you have your bank account number?

utterance: I do, it is one zero zero three four seven.

utterance: Mhm. How about your routing number?

utterance: that would be two zero three zero.

utterance: Great. OK. Well, like I mentioned if you wanted to add your business tracking later you can open that at any time. We also have a business savings account, if you're interested in that. And like I mentioned it'll be a three percent interest rate and a twelve dollar monthly fee.

utterance: Mhm.

utterance: OK, sounds, sounds doable.

utterance: OK, and did you have any other questions about your account today?

utterance: no. I think that should do it.

utterance: OK, great. Well, it was my pleasure assisting you. If you have any questions, don't hesitate to reach out.

utterance: OK, thank you so much.