utterance: Thank you for choosing Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yeah, I was gonna see if Intellibank could run a credit report for me?

utterance: Yeah, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And Jill do you prefer I call you Jill or miss Baker?

utterance: you can just call me Jill, that's fine.

utterance: All right, Jill. Do you currently have an account with Intellibank?

utterance: Yeah, I have a checking account with you guys.

utterance: All right, Jill. So you have an Intellibank account. so yes, we can run a credit report and provide that report to you.

utterance: OK, so you guys will do that for me? and do you charge me anything?

utterance: yeah, we will do it for you. Intellibank provides a free credit report to its customers every three months so as long as you're within that time frame there's no charge for that. and all I need to do is just get some information from you today to do that.

utterance: OK just. What do you need?

utterance: All right, Jill. So what is you account number?

utterance: It's three four six zero two nine nine eight.

utterance: All right, Jill. And what is the name of your business?

utterance: It's Johnson Controls.

utterance: OK, Jill. And can I also get your date of birth, please?

utterance: Yeah, it's march second of nineteen eighty.

utterance: All right, Jill. It looks like your account has a four digit pin number on it for security purposes. Could you also verify that pin for me?

utterance: Yeah, it's six four seven eight.

utterance: All right, Jill. What city and state do you reside in?

utterance: Kansas City, Missouri.

utterance: And what is your street address in Kansas City?

utterance: Five three nine Dresser Lane in Kansas City.

utterance: OK, and can I ask to get the ZIP code from you?

utterance: Yeah, that's seven three eight two zero.

utterance: All right, Jill. And I just need your social security number.

utterance: Seven three eight zero two zero seven eight three.

utterance: All right, Jill. And can I get a drivers license number and a state of issuance from you?

utterance: Yeah, it's M nine three seven zero zero two zero zero and it's Missouri.

utterance: All right, Jill. And since you own a business can I also get a tax ID number for you?

utterance: Yeah, my Missouri tax ID is seven three eight eight two nine zero.

utterance: All right, Jill. And what is the address of your business.

utterance: It's eight three seven two hillshire way and it's Kansas City three six seven two.

utterance: OK, and can I confirm an email address for you?

utterance: Yeah, J Baker at Johnson Controls dot com.

utterance: OK. So we will provide credit reports form one of the three credit bureaus, those are Experian, TransUnion, Equifax. Do you have a preference on where your report is drawn from?

utterance: like is there one that's better than the other?

utterance: So no, they are all. They all report equally but it is possible that each of those bureaus may have a different credit score for you depending on what they're reporting.

utterance: OK then, like so let's just do I guess Experian.

utterance: OK, give me just a moment to run that report for you OK? It may take just a just a minute to get that back with the information back for you OK?

utterance: Yeah, does Intellibank let you do all three of the reports or do they just let you do one of those reports every three months?

utterance: Yeah, so we can run all three reports for you at one time so it doesn't it doesn't count as individually. essentially your credit report includes all three so if you want me to run Union and Equifax as well I can do that for you.

utterance: Yeah, if you would just give me all three of them.

utterance: OK, give me just a moment to get all three of those for you and then we'll get them emailed over to you. Did you also want me to give you those scores of of each of them as they come in?

utterance: Yeah, if you could that would be great.

utterance: OK so Experian is back and that score came back as a seven point six five. And I'm gonna go ahead and email you that one.

utterance: OK.

utterance: Will that email come from Intellibank?

utterance: Yeah, so it will come from Intellibanking dot com and I also have the TransUnion report back one now too. That one is returned at seven point three. OK here just one second. Here we got the last one trying to run through too.

utterance: Thank you, it's no problem.

utterance: OK so that one has been emailed. So I've emailed TransUnion to, and the Experian one. And it looks like the last one just came through for Equifax and that one is seven point nine five. Jill I do wanna tell you too that when a loan is processed. So whenever a bank will process a loan they usually run off the credit reports and they'll choose the middle number for loan purposes. So in your case Experian would likely be the report that they'd use since that was the middle number there. So I'm not a hundred percent sure if that was you know your plan to get a loan there but it would give you that seven point six five is your median number there.

utterance: OK. And then you said you emailed all that to me?

utterance: Yep, I have that all emailed to you as well. Was there anything else that I could do for you today, Jill?

utterance: No, I don't think so. so I guess whenever I do something, do I have to give them all three reports or do I just give them the middle number report?

utterance: So most I'm sorry. Most incidents incidents incidences. I'm so sorry I can't speak today. So in most cases they will actually not take a report from you so they won't take the credit report specifically from you they will run it themselves again. so I mean essentially why we pull the credit reports for ourselves is just. We can just make sure that everything that is on there is accurate. You may wanna review over determine if there's any kind of addresses, any kind of credit accounts that you don't recognize. If there's something you don't recognize then there's a reporting system. But if you were applying for a loan or doing something like that in the future then that company would actually whatever institute you went through for that loan would actually. they actually run your credit again so they wouldn't take you credit report from you.

utterance: OK then, so I don't have to give it to them.

utterance: Nope, you wouldn't have to give it to them, they'd run it all on their own.

utterance: OK then I think that's everything I needed.

utterance: All right, Jill. Well thank you for choosing Intellibank and you enjoy your day.


speaker_role: Agent

utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

speaker_role: Customer

utterance: Yes, I got a notice in the mail about competitive interest rates. Can you tell me some more about it?

utterance: Absolutely. Happy to help you with that, ma'am. And if you would, I'm just gonna need to ask a few questions in order to pull up your information.

utterance: OK and I also would like to know what the branch hours are.

utterance: Terrific. Yes. happy to help you with that. If I could just ask, what's your first and last name ma'am?

utterance: Evelyn Richards.

utterance: OK, Ms. Richards. And what's the name of your business with us?

utterance: Jones, Bed and Bath.

utterance: Thanks for that. And just quickly. the hours of operations for our business is Monday through Friday, nine a.m. to four p.m. and Saturdays, ten a.m. to one is when our branch locations are open.

utterance: All right. Thank you. I appreciate that. You know I normally talk to Sarah. You know she's another nice employee there.

utterance: Oh. Well, yes ma'am. She is fantastic and you know you're right. You probably would normally be speaking to her but she's actually on maternity leave now.

utterance: Aww, that is so wonderful.

utterance: Yeah. She is she's not mad for us to tell everybody about it cuz she has this personal touch with all our customers all of her customers. And so she said to let all of our customers know that once she's back from I guess her next few weeks out with the newborn, she'll be back ready to help great customers like you Ms. Richards.

utterance: Yeah. All right. Well, I wish her nothing but the best. That's great.

utterance: I'll be sure to pass the message on to her and thank you for that Ms. Richards. just so that you know I'm gonna need to pull up a little bit of information so that I can find out what the purpose of that notice was we sent you, OK?

utterance: OK.

utterance: All right. And what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: And what is your phone number?

utterance: Six seven eight three six one eight zero, three one.

utterance: Thank you for that. And what is your bank account number with us?

utterance: The bank account number is nine eight four six five nine.

utterance: And what is your PIN?

utterance: One zero, seven one.

utterance: OK. Terrific. Let me see if I can get this pulled up for you and find out what that notice was for you there, Ms. Richards. And yeah. OK. I've got this pulled up, and from what I see Ms. Richards, yes. The notice that we sent out, you're correct. It was in reference to these amazing promotion that we're offering right now in conjunction with our SBA five oh four loans. And those SBA five oh four loans are for fantastic interest rates. And that's something that we're offering right now because frankly it's super attractive for those in need of these particular type of loans because they really are geared toward those folks and businesses that are looking to purchase real estate, but they're much easier to be approved for because they are partially backed by the federal government. So it's a loan that's backed in part by the federal government. So it's easier to get approved for those loans at amazingly low interest rates.

utterance: Well, that is good because it makes the also a big difference that it's easier to get approved. So that definitely is a good thing.

utterance: Yes, ma'am. That's one of the specific purposes of this loan, and businesses that are in need of financing for purchasing property or expanding business locations, or of course adding different places such as storage facilities or what have you. That's what this particular loan is for. And it's got a special promotion of a if those who are apply and approved this month receive an additional zero point two five percent reduction on their interest rate for those approved here in the month of October.

utterance: OK. That's all right.

utterance: And would that be something that would be of interest to you? Did you have any consideration potentially of a need for a loan for purchasing property?

utterance: I certainly would.

utterance: Oh Well, terrific. if you want, I could take your application here right now and at least begin that process for you and see if our credit department can review it. And look into approval.

utterance: OK. Let's go.

utterance: Awesome. and Ms. Richards, let me just ask. What is your business address?

utterance: One zero seven five Laymen's Court.

utterance: OK.

utterance: Sarona, Georgia, three zero zero zero two.

utterance: And what's your customer, personal address?

utterance: It is one forty-one Oakwood Avenue Avondale Estates Georgia three zero zero zero two.

utterance: And what is your social security number?

utterance: Two three five, zero six, eight two six eight.

utterance: And what's your driver's license number?

utterance: Zero six two four eight seven, one two.

utterance: And what's your personal email address?

utterance: E dot Richards at Mail dot net.

utterance: And what is your business email address?

utterance: That's E dot Richards at Jones B B dot com.

utterance: And what's your tax ID number?

utterance: Tax ID is seven thirty-one six ninety-five eight twenty-two.

utterance: And your mailing address is the same as your business address?

utterance: Yes.

utterance: And are you the sole owner of the business?

utterance: Yes.

utterance: And when was your business established?

utterance: It was established nine five eighty-four.

utterance: And what are the gross end with sales for your business?

utterance: nineteen million.

utterance: And what is the term of the loan you're looking to apply for?

utterance: For forty-eight months.

utterance: And what's the purpose of the loan? Generally these SPA five oh four loans are for real estate purchases.

utterance: Well, it's to buy property to expand my warehouse space for my business.

utterance: Oh, OK. Terrific, that's exactly what this type of loan would be for. And what's the cost of the real estate that you're looking to purchase?

utterance: I'm looking to purchase. you mean the loan amount?

utterance: Yes.

utterance: All right. One and a half million.

utterance: And what's the down payment percentage you're looking to put down?

utterance: Fifteen percent.

utterance: And what is the of course address of the place you're looking to purchase?

utterance: OK. the address is gonna be three six eight eight Layman Court.

utterance: And that is in Smyrna Georgia.

utterance: All right. And what is the funding routing number for the funds should we get that approved for you?

utterance: OK. That's three two eight one seven four.

utterance: And what is the funding bank account number that funds would be deposited in there for proof?

utterance: Six one zero four nine one.

utterance: OK it looks like I probably have about everything I need on my end Ms. Richards. And what I'll do here is take this over to our credit department and what they'll do is they'll reach out to you and notify you of the status of your application and answer any further questions you may have pertaining to this particular SBA five oh four loan application. and generally speaking that would be within the next two business days potentially by the end of the day today depending on where they are in processing other loan applications.

utterance: Yeah OK great that sounds like that's a plan.

utterance: and is there anything else I can help you with?

utterance: No, not today.

utterance: Terrific. Well, again, thank you for giving us a call and considering us for applying for a loan with us today. We really do value your business, Ms. Richards. And we'll be in touch shortly.

utterance: All right.

utterance: Have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Good evening, thank you for calling Intellibank. This is Rose, how can I help you today?

utterance: Hi, Rose. My name is Kim, how are you today?

utterance: I am doing very well Kim. Thank you so much for asking. My business day is almost over, so all smiles this way.

utterance: Oh, that's wonderful.

utterance: Yes.

utterance: Yes, that is, that's exactly where I am. And very happy to be here, I agree.

utterance: Yes, ma'am.

utterance: well I have a question for you. I am calling because I am trying to apply for a SBA seven A loan. I need a little assistance for my business and I was wondering if you could help me out with that today?

utterance: Sure hon, I can help you with that. I just have to get some information from you.

utterance: OK, sure.

utterance: right. So I, I heard that your first name is Kim?

utterance: Yes.

utterance: OK. is that Kimberley or just Kim?

utterance: no just Kim.

utterance: OK. All right. And your last name?

utterance: It's Johns, that's J O H N S.

utterance: OK. Thank you very much. And what is your street address?

utterance: it's forty-nine Holland Drive, in Philadelphia, Pennsylvania. And the zip is One nine one zero one.

utterance: Thank you. And, may you please provide me with your social security number?

utterance: Sure, that's one seven three seven three nine five zero two

utterance: And your driver's licence number?

utterance: sure, that is let's look in here, let me grab that. here we go. it is K three eight four seven two five two nine three.

utterance: Thank you ma'am. And what state was this driver's licence issued in?

utterance: in Pennsylvania.

utterance: OK. And can you please provide me with your PIN?

utterance: sure, that's two four one zero.

utterance: Thank you. And your email please?

utterance: that's K Johns seven seven seven at Gmail dot com.

utterance: Thank you. And the name of your business Miss Johns?

utterance: It's GBS tanning.

utterance: Thank you. And are you the sole owner?

utterance: Yes I am.

utterance: OK. And what was your business establishment date?

utterance: my business was established February February twenty-second, two thousand two.

utterance: All right. And what is the total dollar amount representing the gross annual sales of your business?

utterance: the totorem, total gross sales for the past couple of years has been six hundred forty-five thousand.

utterance: All right. And what is your business street address?

utterance: The business street address is seven four five Walnut Street. Philadelphia, Pennsylvania. One nine one zero one.

utterance: Thank you. And can you also please provide for me your returns ID number?

utterance: sure, it is, zero zero nine let me see here, zero zero nine. Five four. Oh, can you hold on for one moment Rose? Let me let me go see I I can not remember where I put that paper. I can't remember that number for the life of me. Hold on for one moment for me? Let me let me go check my desk please?

utterance: Sure, take your time.

utterance: Thanks.

utterance: You're welcome.

utterance: OK, Rose?

utterance: Yeah.

utterance: thanks so much for holding. I I can not believe it, I am spacing completely on my number. I know it's, it starts with zero zero nine and then five nine, I think zero but I really can't remember it. And, I can not find it. I can't find it. I don't have all my papers with me they're back at the office. at the actual business, so I guess I'm gonna have to call back then, cuz I'm sure I, you know, I can't go through with this. this, you know, applying for this loan without my text ID.

utterance: Yeah, unfortunately, we can't complete your application without that information. But, listen, I've got your name here, I'm gonna set a note on your account. You know, explaining what happened. And If you should like to do this, I mean it's up to you. when you call back in you can ask for me specifically? so that you don't have to start over again and we'll just add that to your loan and then you can make sure you get your documentation together so we can get this in the mail for you, OK?

utterance: Oh, that would be great, thank you so much, I appreciate it.

utterance: Sure, sure, no worries at all. We all lose things. I am an organization disaster.

utterance: I am normally pretty organized, but I guess I was not on top of it tonight.

utterance: Well, from someone who struggles with it I totally understand.

utterance: Thank you so much. I appreciate it, I appreciate your help. I'll definitely get that information and give you a call back.

utterance: You're very welcome.

utterance: Sure, sure, no worries. All right. Was there anything else I could help you with today Miss Johns?

utterance: no, that's everything. Thanks again and have a good night.

utterance: Oh, you're very welcome. Have a good night as well.

utterance: Bye, bye.


utterance: Thank you for calling Intellibank. This is Laurie. How may I help you?

utterance: Hi how are you today? I'm trying to schedule an appointment with an investment specialist.

utterance: Yes sir, I can help you with that, sure.

utterance: Yes, thank you. You see, I want to invest, but need advise.

utterance: I understand sir. All right. Let me just get some information from you, OK?

utterance: Sure.

utterance: Can I please have your name and date of birth?

utterance: Sure. It's Alexander Lopez.

utterance: Six six nineteen sixty-two.

utterance: That was, Alexander Lopez with a Z? Six six sixty-two?

utterance: Yes.

utterance: And can. May I please have your account number sir?

utterance: hold on for a minute.

utterance: Sure, not a problem.

utterance: OK. The account number is seven six zero four one seven two eight nine.

utterance: All right. That was seven six zero four. One seven two eight eight?

utterance: Seven two. No.

utterance: It's seven six zero four one seven two eight nine. Geez.

utterance: I'm so sorry about that sir. So let me repeat that. Seven six zero four one seven two eight nine?

utterance: Yes.

utterance: Got it.

utterance: And your PIN number please?

utterance: Six two six two.

utterance: That was six two six two?

utterance: Yes.

utterance: OK great.

utterance: And just to make sure, you are able to schedule me?

utterance: On Tuesday? That's my day off.

utterance: Absolutely sir. Let me just see, OK?

utterance: Yes.

utterance: And that's Tuesday the tenth?

utterance: The tenth is a Tuesday, correct?

utterance: Yes sir. Let me just double check this for you OK? Let me see what I have available here.

utterance: All right. I do have the tenth available. And yes, it is a Tuesday sir. It is.

utterance: OK, good.

utterance: The tenth is a Tuesday, correct?

utterance: Yes sir. Yes sir. Sorry. Sorry about that. Yes.

utterance: How about?

utterance: How about around one p.m.?

utterance: let me see if I have that time available OK?

utterance: OK good.

utterance: One p.m.. Sure.

utterance: I do have that available. And would you like that visit in person? Or online?

utterance: Online would be perfect.

utterance: All right sir. Let me just see who I have available for that day online, OK?

utterance: OK.

utterance: OK Mr. Lopez it looks like Frank will be available at one p.m. on Tuesday to speak with you. let me just get your email address, OK?

utterance: I have on file here A L O P E Z at Gmail dot com? Is that still the right email address for you?

utterance: Yes.

utterance: All right perfect. So we're gonna go ahead and send over that email confirmation. You should be receiving it momentarily. I'll have on the phone until you receive it OK?

utterance: Yes, thank you.

utterance: All right Mr. Lopez did you get it?

utterance: Yes.

utterance: Perfect. So we'll be seeing you at one p.m.. Frank will send you out an email invitation. And you'll join in, OK?

utterance: Yes.

utterance: Anything else

utterance: I can help you with today?

utterance: no that'll be it.

utterance: Thank you very much for calling Intellibank. You have a great day sir.

utterance: Thank you.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. Home of smart savings and low rate SBA loans. My name is Richard. How may I help you today?

utterance: Hey Richard this is Robert Nelson and I'm calling to get a credit report.

utterance: OK Robert we can definitely help you out with that today. How are things going with you?

utterance: Everything's great you know. I call Intellibank all the time. and you know I you know last time my computer went out I I called there too you know cuz I know you guys make the chips. So Intellibank is great you know? You guys do so much.

utterance: Well Intellibank we're we're a banking institution. We don't necessarily make chips.

utterance: Oh this isn't Intel?

utterance: No I think I think you're confusing up with the computer manufacturer the chip manufacturer Intel.

utterance: Oh oh, I'm so sorry, I thought it was the same place.

utterance: We're Intellibank.

utterance: Honest mistake. Honest mistake. But now that we've got that cleared up. How can I help you?

utterance: Well yeah I'm looking to you know put a new processor in my credit so let's try to you know speed it up and get some energy in there. I wanna get a credit report today.

utterance: All right.

utterance: OK. You wanna get a credit report? You want the energized one though. You don't just want the the easy nevermind. Bad joke. OK so there is a four digit PIN that is associated with your account. Do you have that PIN number with you?

utterance: three twenty-two.

utterance: Four three two two. OK great. All right just give me a moment while this pulls up. All right. Please verify your date of birth for me.

utterance: That's eleven twenty-two eighty-five.

utterance: Twenty-two eight five. All right and your mailing address please sir?

utterance: Four three six eight Wilbur and that's Los Angeles California. Nine oh oh oh one.

utterance: Nine zero zero zero one. OK great. All right so we are wanting a credit report? We have two methods of delivery that we can deliver your credit report to you. The first of which is certified mail and the second is a secured email. Which would you prefer?

utterance: let's do let's send it by email.

utterance: OK going by email. Do me a favor and verify your email address for me.

utterance: Robert at Gmail dot com.

utterance: Robert at Gmail dot com. Got it. OK so Robert as we get this credit report populated for you email just keep in mind that this is a secured email so you don't have to worry about your information being hacked or stolen. also what I'll be including in the email are links for our online banking as well as our mobile banking so if you have any questions. Any things that you need to be taking care of while you're on the go or off-peak non-business hours. You can get those things taken care of twenty-four seven.

utterance: OK.

utterance: All right and also as we as it still generates. It's been taking a little a little bit of time but I I do have to give you a little bit more information about this. When we deliver the credit report to you there's a one time charge of twenty-five dollars. That you can place on either credit or debit card.

utterance: Go ahead and bill my account for that.

utterance: Or you can bill your account.

utterance: OK we'll bill your account in the amount of twenty-five dollars. Just give me one second and I'll let that charge go through. And definitely keep in mind as this charge processes that we have great interest low interest rates on SBA loans. And I see that you are also a Gold Checking Account member. So there are additional perks that our gold members get. There's a link for that also in the email I'll will be sending.

utterance: OK.

utterance: Is there anything else that I can help you out with today sir?

utterance: you know how's the weather?

utterance: The weather's good. The weather's good. I can't complain. The sun's going down a little sooner these days but that's to be expected.

utterance: Yes yes that's true. Well

utterance: My mom calls it chili time. you make you make your chili and you make your soups and your stews. It's that time of the year so I love it.

utterance: It is that, it is that.

utterance: Well I think that's about it. You've been helpful. I really appreciate it you know I guess we should wrap this up and have a have a great day.

utterance: No.

utterance: Yes David thank you so much for being a long time Intellibank customer. Have a great day.

utterance: All righty I'll I'll talk to you next time. Thank you.

utterance: OK.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Judas. How may I help you today?

utterance: Hi Judas, this is Andre. I was looking to set up an appointment with a notary if I could.

utterance: All right, that is not a problem. let's start by pulling up your account.

utterance: can I please get your full first and last name as it appears on your account?

utterance: I just wanna verify I'm calling the right person. I, I heard you say Intellicourt earlier. was that correct?

utterance: no, Intellibank.

utterance: Intellibank, OK. Gotcha, yes. Then I am calling the right way. I just maybe I misheard. so I believe my account may be under Andre but it could also be under Andy. so you could try Andre first, A N D R E, last name is M C K I N N E Y. Or it could be Andy, A N D Y, but with the same last name.

utterance: OK, well let's see what it is.

utterance: I also have the address if that helps, nine six seven one three Ruby Unions, apartment four six six, Port George, Tennessee.

utterance: oh hold on, I'm still pulling up your account with the name.

utterance: OK, I got that pulled up. The next thing is gonna be your date of birth.

utterance: All right, my date of birth is gonna be one, twenty-seven, eighty-five.

utterance: OK.

utterance: And what is your account number?

utterance: Actually, I have two account numbers written down here. I have seven two, nine two four one, or nine five, two six, seven eight. I'm not sure which one exactly it is.

utterance: OK, let me try both.

utterance: So have you ever done any, anything with a notary before?

utterance: This is my first time. I'm just kinda curious if you got any advice for me.

utterance: yeah, I've used the notary before, and I've heard from people who have used the have used that before. It's very easy, they're great.

utterance: I was wondering what a notary did. I just tried it just kind of, a witness basically is from my understanding what basically what a notary is.

utterance: yeah basically, but they have to be confirmed so that way their signature is authentic.

utterance: Not a bad gig.

utterance: Yeah right.

utterance: OK.

utterance: Well I have your account all pulled up here. what is your ZIP code so I can find your closest branch?

utterance: my zip code's gonna be four six, one, three, four, and would I have to drive to the branch or would the notary be able to come to me?

utterance: you're gonna have to go to the branch. it looks like we have one on Main if that works for you.

utterance: yeah, if you don't mind, let me put you on a brief hold. I just wanna check how far that is away before I, I agree to that.

utterance: Oh sure.

utterance: Thanks.

utterance: Yeah it looks like on Main should work for me, would February twenty-eighth was that available date?

utterance: Oh absolutely, that is very far out. how's two p.m. ?

utterance: Yeah, that would be perfect, February twenty-eighth at two p.m. at the main branch would be great.

utterance: Great, you're all set then. Anything else I can help you with today?

utterance: No, I appreciate the help.

utterance: Thank you for calling Intellibank. Have a wonderful rest of your day.

utterance: You too.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. This is Randall. How can I help you today?

utterance: Hi Randall. How are you doing?

utterance: Oh! Myself? not too bad not too bad. Ho- how about you?

utterance: I'm good. This is Tom Boothe. And my PIN number is eight five two one and

utterance: Oh, OK.

utterance: Well we'll just start there. So your name is Tom Boothe?

utterance: Yeah, that's correct.

utterance: OK. And what are you inquiring about today with Intellibank?

utterance: Well well you know, it's seasons coming up. You know what I'm talking about?

utterance: The holiday season?

utterance: No

utterance: Sir. Tax season.

utterance: Oh yes yes yes yes. The tax season.

utterance: Yeah. So you know, I'd like to s- schedule something with somebody who can help me get through this mess cuz you know, the last couple of years has been all over money wise.

utterance: Well,

utterance: Better do

utterance: Some contracting. Had a little I had a job a Starbucks for a couple of weeks till they fired me. so you know.

utterance: Well sir, hopefully we can help you out here at Intellibank. We do offer at each location at least one tax specialist. Would you like to set up an appointment to see one? Maybe.

utterance: Mhm.

utterance: Yeah. Give me the best one. Give me the best guy you got.

utterance: All right. Let's see. So you said your name was Tom Boothe right?

utterance: Yes. Tom Boothe.

utterance: And what's your account number?

utterance: The account number is Oh shit. let me I'll put you on hold for real quick. I gotta go get that number.

utterance: OK.

utterance: OK, so I got my I got my Verizon statement here. I'll just give you the number. It's two six five four F two one eight.

utterance: Wait. Who am I. Oh, you know what? I mixed up things. Who is this again? Is this In- Intel bank?

utterance: this is Intellibank.

utterance: Yeah, that's what I mean, Intellibank. Same thing right?

utterance: For your that's your Verizon account?

utterance: Yeah, you know what I grabbed the wrong thing. I'm so sorry.

utterance: Oh.

utterance: I see I see. That's all right. I just need this cuz. For security purposes just to you know we. So we know.

utterance: Yeah absolutely.

utterance: Like.

utterance: I could send this.

utterance: To the specialist ahead of time and he'd know your account history.

utterance: Yeah, totally.

utterance: let's see here. yep, I got the right thing here. Intellibank. That number is six four eight one two eight five.

utterance: Great! All right, I see your profile with us.

utterance: Mhm.

utterance: right here on my screen so what date would you like this appointment to be?

utterance: As soon as possible. Whatever you got. If you've got something tomorrow? If you've got something the next day? I'll I'll do whatever.

utterance: All right, let me see here.

utterance: Waiting for.

utterance: Coffee Bean to call me back but I'm letting you know I gotta. I can't sit around all day. I gotta get some stuff done.

utterance: I understand. So just so I can work out the most convenient time for you. What time of day?

utterance: Mhm.

utterance: Again, I'm not working so morning, noon, night. Whatever you got.

utterance: Are you OK coming in early when we we open at nine?

utterance: yeah. You still got lots of coffee in there?

utterance: I do believe some of the locations have complimentary coffee.

utterance: Great. I'll you know, I can do it. Eight a.m.. Let's do it. Right when you unlock the doors oop, Tom Boothe will be there.

utterance: I just wanna.

utterance: And I'm just sorry to assume but just because we do also offer virtual meetings, you'd like an in-person meeting?

utterance: yeah please. I like to look a person straight in the eye.

utterance: OK. So let's see. In order to pick the most convenient and quickest .

utterance: Uh-huh.

utterance: what's your ZIP code so I can find the location near you?

utterance: Nine zero zero three six.

utterance: OK, nine zero zero three six. Let's see. All right, so I have something at nine a.m. right when they open.

utterance: Mhm.

utterance: December third tomorrow and you'd be meeting with Trenton.

utterance: Trenton huh? All right.

utterance: He's a tax specialist at the nine zero three six location which is located at eight two four five Peako Boulevard in Beverly Hills. Does that work out for you?

utterance: Yeah.

utterance: Yeah,

utterance: Totally. That was a. There's a Starbucks right there. I tried to get a job but I'm I'd been red flagged so they couldn't hire me.

utterance: OK, well I'm gonna set you up with Trenton for nine a.m. tomorrow. You'll receive a verification email for the email we have on file.

utterance: Great.

utterance: Mhm.

utterance: Is that the same email?

utterance: Right.

utterance: Yeah, same email.

utterance: All right. So that'll be sent out to you and you're set to go. You don't need anything else. If you wanna bring your own records you can but he'll have your account history with him. OK?

utterance: OK.

utterance: All right. Let's try to better not be late though. I want him to be there at eight forty-five on the dot.

utterance: All right. I believe he'll be there. Thank you so much for.

utterance: All.

utterance: Right.

utterance: Calling sir. Have a great night.

utterance: Yeah.

utterance: God.

utterance: Bless.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Marcus. How can I assist you today?

utterance: Hey, Marcus.

utterance: Hello.

utterance: I need to get my loan statement.

utterance: All right. Well, I would be happy to help you with that. Can I have your name, please?

utterance: Kathy Fineberg.

utterance: Thank you and your date of birth Mrs. Fineberg?

utterance: August eight nineteen eighty-seven.

utterance: Thank you and can I have your security PIN number please?

utterance: One two one nine.

utterance: Great and than I will just need. The account number for the loan you are needing the statement for.

utterance: Sure. Give me just a second.

utterance: OK. No problem.

utterance: Looks like that account number is six two one six one one oh five five oh.

utterance: Six two one six one one oh five five zero. Is that correct?

utterance: That's correct.

utterance: Great. All right. I've got that pulled up and you were just needing the loan statement. Is that correct?

utterance: Yes.

utterance: All right and what Is that for the current period?

utterance: actually I'd like the current period and the period before.

utterance: OK. No problem and how would you like those sent to you? Would you like that emailed mailed or mailed or both?

utterance: Can I get both?

utterance: You certainly can Let me go ahead and get the email address' from you first if you don't mind.

utterance: All right. The email address is Kathy with K L Fineberg at Gmail dot com.

utterance: All right and do you have any other email address you needed that sent to?

utterance: yes. Could I also get that sent to Jack A McKay at Gmail dot com.

utterance: All right and is that Mckay M C K A Y?

utterance: Yes.

utterance: All right, great and any other email addresses?

utterance: No. That'll be OK.

utterance: All right and than for the mailed ones. Which address or addresses would you like those sent to?

utterance: I have three addresses.

utterance: OK. Go ahead and give me the first one.

utterance: Is there any cost for multiple ones?

utterance: There is not. No ma'am, no cost. we send these out free of charge.

utterance: OK. Thank you The first address is to me, Kathy Finberg.

utterance: All right.

utterance: At two zero seven zero Martha Street.

utterance: Two seven seven zero Martha Street.

utterance: Yes.

utterance: All right and the city that that's in?

utterance: Chino Valley, that's two words.

utterance: All right and the state?

utterance: Arizona.

utterance: And the ZIP code please?

utterance: Eight six three two three.

utterance: Perfect All right and then whenever you're ready with the second address.

utterance: The second address is one five three five.

utterance: One five three five.

utterance: Mhm. Hamilton Drive.

utterance: Hamilton Drive.

utterance: In Cooksville Maryland.

utterance: Cooksville Maryland. All right and the ZIP code?

utterance: Two one zero three zero.

utterance: Two one zero three zero.

utterance: And the third one would be two eleven Glen Creek Street.

utterance: Two eleven Glen Creek Street?

utterance: Yes.

utterance: All right and the state for that?

utterance: That is also in Arizona at Chino Valley.

utterance: OK and what was that ZIP code one more time?

utterance: Eight six two. I'm sorry, eight six three two three.

utterance: Eight six three two three.

utterance: Yes.

utterance: OK and than you said you had a third one as well?

utterance: That was the third one.

utterance: Oh, OK sorry did you have any other ones?

utterance: No. I think that's good.

utterance: All right and OK. We will get those sent out and the email copies you should receive here in about thirty to forty-five minutes.

utterance: OK.

utterance: And the mailed copies should arrive in the next three to five business days.

utterance: That's awesome. Thank you.

utterance: Absolutely. Is there anything else I can assist you with?

utterance: I think I'm good.

utterance: All right. Well, I do want to thank you once again for calling and choosing Intellibank for your business banking needs and if there's ever anything else that you need. You do not hesitate to call us back.

utterance: That's awesome. You've been so helpful.

utterance: Well, thank you very much.

utterance: Thank you.

utterance: Thank you. You have a fantastic afternoon.

utterance: You too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Intellibank, this is Tara. How can I help you?

utterance: Hey Tara, how are you doing today?

utterance: I'm doing pretty well. How about yourself?

utterance: I'm I'm doing really good I'm hoping you can help me do even better.

utterance: I hope I can too.

utterance: Me too. so lemme Let's let me figure out if there's a way to do this. you know I I have multiple credit cards some business, some personal. I was wondering if it's possible for Intellibank to help me I want to start getting organized. Like some of them are not, I'm sorry, not through Intellibank, but the my business one is through Intellibank. I was wondering if there was a way I can get something set up set up like an automatic payment schedule or plan.

utterance: Mhm.

utterance: For this way it's taken care of each month and I don't have to keep you know.

utterance: Yeah, absolutely I can help you do that.

utterance: Going crazy to.

utterance: To you know keep track of everything.

utterance: Yeah, we can do that right now. I can help you set that up right now.

utterance: OK.

utterance: Do you have a few moments to? OK. Great. All right. What is your first name?

utterance: I do, yes.

utterance: my name is Roy.

utterance: And then last name?

utterance: Tweety. T W E E T Y.

utterance: T W E E T Y?

utterance: Just like Tweety Bird.

utterance: Wow, that's a unique name.

utterance: Yeah.

utterance: OK and your date of birth?

utterance: January.

utterance: Mhm.

utterance: Twenty-first.

utterance: OK.

utterance: Nineteen eighty-one.

utterance: OK. All right and your payment bank account number?

utterance: The payment bank account number is. All right it's eight. Oh, I'm sorry zero eight.

utterance: Mhm.

utterance: Eight six.

utterance: Mhm.

utterance: One one seven zero nine.

utterance: OK, so that's zero eight eight six.

utterance: Mhm.

utterance: Mhm.

utterance: One one seven zero nine? OK, and what is the bank payment routing number?

utterance: Mhm. Correct.

utterance: routing number Hang on.

utterance: Take your time.

utterance: All right it is zero zero one.

utterance: OK.

utterance: Six zero seven.

utterance: OK.

utterance: Nine six five.

utterance: OK. So, that's zero zero one.

utterance: Mhm.

utterance: Six zero seven.

utterance: Mhm.

utterance: Nine six five?

utterance: Correct.

utterance: OK and what what date would you like to set that up on?

utterance: Im trying to I think off hand, I I think it's due I think it's due around the twentieth of each month, so if we could do like the eighteenth of the month?

utterance: Like.

utterance: OK.

utterance: OK, and so and you want that, as you said, you want that set up recurring?

utterance: Yes, yes. That would be amazing.

utterance: OK.

utterance: OK, so then I'm gonna need your credit card number when you get a chance.

utterance: OK. Hang let me let me look for that.

utterance: OK. No problem. Take your time. I'm here.

utterance: Hang on.


utterance: This is Mary, thank you for calling Intellibank, how can I help you?

utterance: Hello Mary, how you doing today?

utterance: I'm doing quite well, how about yourself?

utterance: I am excited! So excited, can't wait.

utterance: Is there.

utterance: so I'm a I'm a customer of your bank obviously, a long time business owner in the area and I have like a little cafe, and I'm going to go broaden and expand my horizons, and I'm gonna take a trip over to to Italy, to explore some of their cafes and such and learn some real, true Italian cookings to bring back here, to to launch into my café.

utterance: Wow! That is so exciting. That is. going to Italy is definitely on my bucket list. I plan to do that one day. Are you Italian?

utterance: I am yes I am Italian, so this is gonna be a true thing I've been waiting to do all my life.

utterance: Yeah.

utterance: I'm sure I have family there.

utterance: you know, you do these ancestry DNA things, and all of a sudden you find out you got, family everywhere. It's it's really interesting and exciting but yeah, so I'm I'm just gonna go there and explore and of course, sightseeing and see the sights and you know, the Sistine Chapel and and everything but yeah the main goal is the food, going for the food.

utterance: Oh yes. I am Italian also, so well, Italian American but, I I just dream about what the food must be like there.

utterance: You know, it's it's funny, a a friend of mine always says this and he's also a fellow Italian, he just says isn't it good, to be Italian?

utterance: It is.

utterance: It's a beautiful thing, it really is.

utterance: It truly is.

utterance: Oh, I could talk about this all day, I'm sorry!

utterance: Oh, oh so the reason I'm actually calling, not to brag about going to Italy but I wanted to get like, the exchange rate, for the currency you know, what what it's like and just so I can figure out how much money I'm gonna need and how it's gonna transfer to.

utterance: OK, well first of all, what is your first and last name?

utterance: my name is, Jonathan Costello.

utterance: OK.

utterance: And your date of birth?

utterance: It's May twelfth.

utterance: Uh-huh.

utterance: Nineteen eighty.

utterance: OK. OK Mr. Costello very nice Italian name

utterance: Thank you.

utterance: what is your PIN number?

utterance: the PIN is one two eight zero.

utterance: OK. And so your source currency, like the money that you're gonna use is I'm assuming is US Dollars?

utterance: Yes, it is, it is, yeah.

utterance: OK. and you'll need Euros.

utterance: Yes.

utterance: So right now the exchange rate on that, so every, for every hundred dollars, every hundred dollars, US dollars.

utterance: Mhm.

utterance: Is eighty Euros, equals to eighty Euros. So the rate is one point two five percent.

utterance: OK, OK.

utterance: OK?

utterance: I wish it was the opposite way.

utterance: I know!

utterance: Right? Don't we all?

utterance: OK, now once I'm ready to do that, what would you need from me? do you.

utterance: So.

utterance: well, you would you could you could do a wire transfer if you wanted to.

utterance: OK.

utterance: So if you had a bank there, or anything like that, I don't know if you do.

utterance: Yeah, I don't have that so I don't think I'm gonna get involved in that.

utterance: So what you can do is you'll just take your money and when you get there they could do, they could do the exchange for you.

utterance: OK.

utterance: If you wanna do it that way, that's one of the ways that you can do it.

utterance: And we could also set you up for online banking.

utterance: OK.

utterance: Which would be very easy to do these different transfers. I see that you don't have online banking, would that be something that you would like, more info on?

utterance: Yeah, I mean if that's gonna actually gonna make the process a lot easier then absolutely.

utterance: OK, so, what's your email?

utterance: It's J Costello.

utterance: Mhm.

utterance: Nineteen eighty. At Gmail dot com.

utterance: OK. And is the J lowercase or.

utterance: It's capital.

utterance: OK.

utterance: All right. So I sent you over a link it's very very very simple it'll prompt you, it'll take you through to set everything up. You'll have the option to order a banking card to go with that.

utterance: OK.

utterance: Account. You don't have to, but if you want to that'll take five to seven business days.

utterance: OK.

utterance: I don't know when you are planning your trip.

utterance: I have a few weeks yet.

utterance: OK, great. All right, so I sent that to you, I set that up and is there anything else I could help you with while I have you on the line? Do you know about our small business Intellibank credit cards that we offer?

utterance: No I don't.

utterance: OK. if I may I'd like to send you info on that, cuz we have right now we're featuring the silver our business silver card, which, every time you use the card you'll get two percent back.

utterance: OK.

utterance: Cashback.

utterance: And how do?

utterance: How do I find out more info about that, and would I be able to use that in Europe as well?

utterance: Yes.

utterance: You can. Absolutely, so, I'm gonna send you info to your email about that and you can go ahead.

utterance: OK.

utterance: you kn~

utterance: You know what? I just realized, I gave you the wrong email address.

utterance: Oh no! OK.

utterance: Yeah, yeah that's old email, can I give you my updated email?

utterance: OK.

utterance: Let's

utterance: OK.

utterance: Please, go ahead.

utterance: It's Costello café.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK.

utterance: And I'm assuming the C is capitalized?

utterance: Yes.

utterance: OK. OK, and let me just resend that to you. I resent both links. Is there a way for you to check and see if you received it?

utterance: Yeah, hang on one sec.

utterance: OK.

utterance: OK. Yeah, they just came through.

utterance: Perfect. All right, is there anything else I can help you with?

utterance: No, that's everything, thank you so much.

utterance: All right, well maybe you can bring me back some real Italian pizza.

utterance: How about that. Yes. I don't know if it's gonna make it back. I'll probably eat it on the plane.

utterance: Yeah.

utterance: All right, well have a great trip when you do go, and thanks so much for calling.

utterance: Thank you, you too.

utterance: Bye, bye.


utterance: Hello. Thank you for calling Intellibank. This is Eric. How can I help you today?

utterance: Oh hey Eric. I was just thinking about maybe you know, spreading some money around. I just, you know, with my investments I kinda seem to be a bit too concentrated. I was thinking about diversifying, you know something like that. I was hoping you might be able to help me out with that, maybe give me some advice?

utterance: Yes, absolutely. Would you be interested in purchasing some stocks today?

utterance: Yeah. Yeah, I think so, yeah.

utterance: OK, great. I I can absolutely process that order for you by phone. I will need some personal info and just looking at your account here, I do want to thank you for being one of our Intellibank business gold card customers and a checking and savings account owner since two thousand and one. Now, let's pull up that account for you. I'm gonna need your first and last name.

utterance: Mhm.

utterance: It's Ron Williams.

utterance: Ron Williams. OK. Your date of birth?

utterance: Mhm.

utterance: That is June seventh nineteen eighty-nine.

utterance: June seventh nineteen eighty-nine. Also going to need your four to eight digit PIN number and your six to ten digit account number.

utterance: Yeah. Can I sorry man. I should have had that already handy huh? can I put you on hold for a second to go grab that?

utterance: Absolutely.

utterance: All right. give me one second.

utterance: You got it.

utterance: Oh hey I'm back. You still there?

utterance: Yes, just been holding. How are you?

utterance: Oh yeah. Sorry for the hold. I'm working from home today and man economy's just so nuts right now I'm working from home a lot. You you do that yourself, or?

utterance: It's OK.

utterance: well I work at the call center here.

utterance: Yeah. OK. Guess that makes sense right? Alright so I think I got those number for you. Let let me give you the PIN number first. It was. One four six seven.

utterance: Yeah.

utterance: Sure.

utterance: Mhm. That is correct.

utterance: The account, oh great I think my wife's spilled coffee on this! one sec. OK. All right. Here it is. It's three seven seven two eight six four.

utterance: And that is the account number we have on file as well.

utterance: OK.

utterance: So I wanna move you on now to helping you build your stock portfolio with your first stock purchase with Intellibank. I do need the stock symbol of the stock you were looking to purchase today.

utterance: OK, stock symbol. I mean would you suggest I go to, you know, financial or consumer goods or anything like that or?

utterance: Well I'm not really one of our stock consultants so I can't really guide you in the purchase of a stock. And we just, I just process, yes.

utterance: Oh you just take the order?

utterance: Kind of a. Yeah I know how that goes you know, working for the big man. all right yeah. I was looking up today I was you know Apple is just doing so well I'd like let me let me purchase some Apple stock.

utterance: Mhm.

utterance: Get that for you right away. Apple it is and that is A P L on the stock index. How many shares would you like to purchase?

utterance: I was thinking, you know, budget-wise. Let's go oh yeah I'm not gonna tell my wife about this or at least not not the number. Let's do let's do eight.

utterance: Eight shares of Apple being purchased and I do have to inform you that if you were to purchase Apple stock today, eight shares on the current marker order the price would be six hundred and seventy-one dollars and forty-six cents. Is that OK with you?

utterance: Yeah and I and I what so on my on my billing statement that's gonna be that amount to what was it calling In in intellimoney? what was it?

utterance: The bank?

utterance: Yup.

utterance: Oh! there's you are calling Intellibank.

utterance: Intellibank. OK yeah. I thought it was Intellimoney. OK. all right. Yes. No that sounds good.

utterance: OK so I'll process that order through for you and that is an immediate stock purchase you'll get a verification email from us shortly and also included in that stock market order will be a stock report down the line you can choose online if you want that quarterly annually and there's a number of different options on there. Anything else I can help you with today?

utterance: yeah if I need to get back in touch with you is there can I do it via email or via I think there was a mobile app, something like that?

utterance: Yeah either way is fine. You can call us through the app or email us.

utterance: OK and I where's that? Eastern hours?

utterance: Yes. Eight a.m. to five p.m..

utterance: OK. All right well thanks for your help! Appreciate it.

utterance: All right.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. My name is Steven. How may I help you?

utterance: I need to check how much money is due on my Gold credit card for the card building period.

utterance: Oh OK, not a problem. May I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you and your date of birth sir?

utterance: May twelfth nineteen sixty-one.

utterance: And then do you know your authenticating pin number please?

utterance: One zero six two.

utterance: Thank you. And then what is the card number for the credit card you're inquiring about?

utterance: hang on, let me see if I can find it.

utterance: Not a problem do take your time.

utterance: OK I've got it.

utterance: All right sir whenever you're ready. If you can just give me that sixteen digit number on the front of the card.

utterance: Two six six nine four zero seven seven three five six five one zero nine three.

utterance: All right let me read that back. That's two six six nine four zero seven seven three five six five one zero nine three. Is that correct?

utterance: That's correct.

utterance: Great. All right. And You were just wanting to know how much was due for your current billing period?

utterance: That's correct.

utterance: All right it looks like you have a payment due of five hundred and ninety-seven dollars and fifty-seven cents.

utterance: OK.

utterance: can you tell me when the billing period ends?

utterance: Yes sir. Your billing period will end on November seventh twenty twenty-one.

utterance: OK. Sounds good. And I also understand that you have online banking available. Is that something that you could set me up with today?

utterance: yes sir. We do have online banking available for no charge and absolutely that's something I can help you set up. let me go ahead and pull that screen and if you could verify your email address that you would like us to send the communications to for your online banking.

utterance: Thomas Castense at Gmail dot com.

utterance: All right great. I've got that there. And then I have a temporary user or temporary password and a username for you whenever you're ready.

utterance: OK hang on while I get something to write with.

utterance: All right no problem.

utterance: I'm ready.

utterance: All right sir. So your username is going to be D Thomas zero zero six.

utterance: OK.

utterance: And your temporary password would be capital E, capital Q, three nine capital S, one.

utterance: OK I've got that written down.

utterance: All right sir. So all you need to do now to finish setting it up is go to the Intellibank dot com homepage. Click in the top hand corner where it says login. use the credentials that I just provided you. And it will then prompt you to create a unique password for your account and then guide you to the rest of the setup process.

utterance: All right that sounds great. Your day going pretty good so far?

utterance: yes sir. My day is going quite well so far. How is your day going?

utterance: Pretty good.

utterance: Well that's great to hear sir. Is there anything else that I can assist you with today?

utterance: what type of loans do you offer?

utterance: yes we offer term loans, secured loans, real estate loans and then we also offer SBA seven A and SBA five oh four loans.

utterance: OK and I understand an SBA seven A loan is for general purpose loans. do you know what the interest rates might be?

utterance: yes. So generally the SBA seven A loans are going to be between a one-and-a-half and a three-and-a-half percent interest rate.

utterance: OK that don't sound too bad.

utterance: Yes sir they are a preferred interest rate due to being backed by the federal government. so as long as you qualify they are great way to inject capital quickly into your business.

utterance: All right that sounds great.

utterance: All right sir. Is there anything else I can assist with today?

utterance: I can't think of anything.

utterance: All right well you have a fantastic afternoon and thank you for choosing Intellibank.

utterance: All right thank you.


utterance: Hello, thank you for calling Intellibank. How can I help you?

utterance: Hello, my name is Charlene. I had called earlier about automatic loan payment but this time round, I am wondering if I can get automatic credit card payment?

utterance: Yes absolutely I could help set up automatic credit card payments. Is that what you would like?

utterance: Yeah, I like that.

utterance: All right, no problem. Can I have your name and date of birth?

utterance: OK, my name is Charlene Peterson and my date of birth is on the twentieth of December nineteen ninety.

utterance: All right, thank you, and can I have your PIN number?

utterance: OK, my PIN number is one nine six zero.

utterance: All right, thank you, and can I get the account number that you'll like to fund the payments?

utterance: OK, that will be three five four six six eight seven nine two four.

utterance: All right, thank you and can I get your routing number?

utterance: OK, that will be one nine one two five five six four seven.

utterance: All right, thank you, and can I get the date that you'll like the automatic payments to take effect?

utterance: I like it to start from next Monday.

utterance: OK sure, no problem. And lastly, can I also get your credit card number?

utterance: OK, that will be two nine four nine three eight one three two seven five five two two two four.

utterance: All right, thank you so much for that. So this will take a couple of seconds. All right, so I have just set up your automatic payments for your credit card, and it should take take effect on the date that you told me.

utterance: Oh. OK.

utterance: How is the weather over there?

utterance: And.

utterance: Oh, it's so great, thank you for asking. It's very warm and sunny where I live. How about the weather with you?

utterance: It's also quite warm and sunny. It's great. Actually it's very good weather for outdoor activities.

utterance: Yes, I agree, especially because where I live, it's been raining for like two weeks, so I'm loving the warm weather we've been having lately.

utterance: It's great weather, and do, does the bank offer the business plat card?

utterance: oh, did you mean a business platinum card?

utterance: Oh yes, I meant that one.

utterance: Yes, we offer that as one of our credit cards, and it has high rewards and no fees, and it's one of our highest rankings as well, and if you'll like to know more information about that, you can go online on our website and you could learn more about it, and you could sign up for it online, or you could come in person to a branch.

utterance: OK, that's good to know and I was asking about the setting up of the automatic card, credit card payment. When will I know if it's up and running?

utterance: so you should know in about two weeks.

utterance: oh OK and how will I know? .

utterance: It's.

utterance: Been made?

utterance: You should receive an email as soon as is as soon as the first payment has been made, and you should receive the email as soon as it's been made, and also you could check your account and you can see the money taken from your account.

utterance: Oh OK, that's good to know.

utterance: Yes, is there any other questions?

utterance: Ow, that's it from me, I guess.

utterance: All right, no problem, have a great day.

utterance: You too.

utterance: All right, no problem. All right, take care.

utterance: OK.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes Jerry I want to get the most recent copy of my credit report.

utterance: Certainly. I'll be happy to help you with that. And if I could just ask first of all what is your first and last name ma'am?

utterance: Evelyn Richards.

utterance: And Ms. Richards let me ask also what is the name of the business that you have with us on file?

utterance: Jones Bed and Bath.

utterance: You said that that was Jones Bed and Bath Ms. Richards?

utterance: Yes.

utterance: OK thank you for that. And let's see here. I'm going to ask a few questions in order to verify your account. And we do this because we take your account security very seriously here Ms. Richards. And you may have heard over the past several months the increase in cyber attacks and the importance of cyber security. And we do this of course in order to prevent fraud and to protect you and your business. Is there any questions about this Ms. Richards before we proceed with verifying your account?

utterance: No. I appreciate that and yeah the cyber attacks on people's account is just not good at all. It's awful.

utterance: We couldn't agree with you more. It's a threat to so many businesses nowadays and so we wanna do out part to at least make that part of your efforts to protect your account security as simple and convenient as possible. So Ms. Richards if I could ask what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: OK you stated that was eleven eleven eight four?

utterance: Yes.

utterance: And Ms. Richards what is your social security number?

utterance: Two three five zero six eight two six eight.

utterance: OK thank you for that. And Ms. Richards what is your address?

utterance: For the business?

utterance: Yes.

utterance: Ten seventy-five Layman's Court, Smyrna, Georgia three zero zero one zero.

utterance: OK and Ms. Richards what is your email address?

utterance: E dot Richards at J B B dot com.

utterance: Ms. Richards a couple of more questions here. And what is your account number?

utterance: All right can you hold on for just a second?

utterance: Sure.

utterance: All right the account number let's see. All right it's nine eight four six five nine.

utterance: OK.

utterance: All right.

utterance: And what is your PIN number?

utterance: One zero one seven.

utterance: All right thank you Ms. Richards. I appreciate that. We were able to verify your account and you mentioned you wanted to go ahead and request the most recent copy of your credit report.

utterance: Right.

utterance: Ms. Richards you gave me your email address and I just wanted to ask how did you wish to receive your credit report? Did you want that mailed to you or did you want that sent to your email?

utterance: I want it sent to the email.

utterance: OK and again I know I just asked but just to verify could you repeat the email address that you want that credit report sent.

utterance: E dot Richards at J B B dot com.

utterance: All right terrific. Thank you for that. And let me see if we can get you set up.

utterance: Yes OK. And you know I am so so sorry for the loss of all those young person at this musical event in Texas. I was just so sorry to hear that that took place at what's supposed to be a fun event.

utterance: I couldn't agree with you more. It's such a tragic incident. I saw I believe yesterday on the news a nine year old that was hospitalized and it's simply heartbreaking when you think about what should have been a fun evening turned into frankly just a horrendous event.

utterance: Exactly.

utterance: But you know on a bright side the holidays are coming and you know hopefully people can really cherish and remember their family and friends during these upcoming holiday season.

utterance: Right I agree with you. I think that you know prayers will go out to the families and that they will have you know somehow be able to enjoy some of the holiday family gatherings.

utterance: Agreed. Agreed Ms. Richards. And with that said I was able to go ahead and get this processed for you as you requested and as we of course I asked earlier about your social security number. We've gone ahead and obtained your most recent credit report and that will be emailed to you and appear shortly.

utterance: All right well thank you for that.

utterance: Ms. Richards is there anything else I can assist you with?

utterance: No there isn't.

utterance: Well if that is all we certainly do appreciate you giving us a call today.

utterance: All right thank you. You have a good evening. Bye Bye.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Mandy speaking. How may I assist you?

utterance: Hi, Mandy! How are you today?

utterance: I'm well, sir! How are you?

utterance: Good, good. Thank you. I. You know, I been banking with Intellibank for a very long time. I've very happy with your service.

utterance: Oh, excellent!

utterance: Yes. Thank you very much. so I just have a couple quick things today. I just want to get. I I have a loan, a personal loan.

utterance: Mhm.

utterance: with you all, and I would just like to get that statement, please.

utterance: Oh, I see. OK. I'd be happy to assist you with that today, sir.

utterance: Thank you very much.

utterance: Sure! may I please have your first name?

utterance: Yes. Tony.

utterance: Thank you, Tony. And your last name, please?

utterance: Marvelous.

utterance: Oh, what a lovely last name! what a marvelous last name Tony.

utterance: Oh yes thank you.

utterance: Thank you.

utterance: Thank you.

utterance: You're welcome! and Mr. Marvelous, can I please have your date of birth?

utterance: You absolutely can. It is June thirtieth nineteen fifty-two.

utterance: June thirtieth nineteen fifty-two?

utterance: That's correct.

utterance: All right. Excellent. And may I have the last four digits of your Social Security number, Mr. Marvelous?

utterance: You most certainly can. Two nine zero six.

utterance: And your customer PIN, sir?

utterance: Three two four two.

utterance: Thank you. And your account number, please?

utterance: Oh, shoot! I forgot to get it. Hold hold on one second!

utterance: Sure!

utterance: I'll be right back! Hello? Are you hello?

utterance: yes, sir. I'm here.

utterance: OK. Great. What did you ask for?

utterance: that was your account number and your routing number, please.

utterance: Oh that of

utterance: Yes. The account number's three four three five one zero two nine six.

utterance: Mhm.

utterance: The routing number is eight one nine two zero one.

utterance: OK. and so, you you wish to receive the. Your statements for your loan?

utterance: that's correct, yeah.

utterance: OK, how many months worth of statements, sir?

utterance: Oh, the last Just the most recent one should do me just fine.

utterance: OK.

utterance: what I can do is I can either send this to you via mail, or I can email this to you.

utterance: yeah. Go ahead and email me.

utterance: OK. Can you please confirm the email address that we have on file for you?

utterance: big dog motorcycles at Gmail dot com.

utterance: Big dog motorcycles at Gmail dot com. OK, sir. I'll go ahead and send the previous month's statement for you. And sir, just for further knowledge, if you ever need to access your statements again, you actually are signed up for online your online banking.

utterance: OK.

utterance: So, what you can do is you can go to your profile, and if you look all the way over to the left.

utterance: Yeah.

utterance: You'll see statements next to your account number.

utterance: Mhm.

utterance: And there you'll be able to access your loan statements along with your credit card statements that you have with us.

utterance: That's fantastic. I actually. Speaking of credit cards, would like to quickly set up an automatic credit card payment.

utterance: And what is your credit card number, sir?

utterance: Yes. Two nine zero six eight two nine one two two.

utterance: Excellent. And the expiration date, please.

utterance: Three twenty-three.

utterance: And the security code on the back, please.

utterance: Two seven two.

utterance: Two seven two. Wonderful. OK! I will go ahead and set up. this is for automatic payments, correct sir?

utterance: Very correct, yes.

utterance: OK. It looks like your due date is on the fifteenth of every month, and so that will take effect this month, OK?

utterance: Oh, fantastic!

utterance: OK. Was there anything else that I may be able to assist you with today, sir?

utterance: I just think you were a lot of help.

utterance: Aww, thank you, sir! I really do appreciate that! Oh, thank you, sir! I really do appreciate that. if you'd like, there's a quick survey that you can take at the end of this call. If you have the time to, feel free.

utterance: You're very good at your job.

utterance: I'd happily do that.

utterance: Oh, thank you, sir. well, you have a lovely day! And if there's nothing else that I can assist you with, thank you for calling Intellibank, sir! You have a lovely day. My name is Mandy. Take care!

utterance: OK, take care.

utterance: Take care! Goodbye!

utterance: Bye bye!


utterance: Thank you for calling Intellibank. My name is Mickey. May I help you?

utterance: Hi Mickey. I can probably do this online. I do most of my banking online but I figured it would be easier just to give you guys a call.

utterance: Great.

utterance: Looking to update my address.

utterance: Not a problem.

utterance: My business recently moved and. Yeah man that's about it really. We upgraded into a nicer space and for some reason it just slipped my mind that it would probably be a good idea to let my bank know that I moved.

utterance: Absolutely. How how long ago did you move?

utterance: Oh nine months ago.

utterance: Nine months ago?

utterance: Yeah.

utterance: Oh wow. OK. Absolutely let's get this. Let's get this up for you.

utterance: Yeah. It's been busy.

utterance: This has been on the to

utterance: Do list for quite some time. Let me tell you.

utterance: Well I know how those to-do lists can get for small businesses. So.

utterance: Yeah it's only. It's just me. So yeah. I don't. I don't have any help here. So yeah I'm sorry that it took me so long but you understand. We're we're short staffed, we can't get anybody down here. Not that I can't afford employees, it's just I can't find anybody. You understand I'm sure.

utterance: Wow.

utterance: Oh.

utterance: Mhm.

utterance: Of course so let's knock this off your to-do list and it'll be You can get back to your other tasks. So let's do it quick. first of all, in order to help you I. We will need your last name please.

utterance: Wonderful.

utterance: Well my last name is Pierce.

utterance: That is P I E R C E?

utterance: It's actually P E A R C E.

utterance: Excellent. OK. Thank you.

utterance: P as in

utterance: Pop. E as in eye.

utterance: Got it. P E A R C.

utterance: R C.

utterance: E yes.

utterance: Excellent. Can I please have your first name as it is written in your account?

utterance: Mark.

utterance: Is that M A R C or K?

utterance: that is K.

utterance: OK. M A R K. Mark Pearce. Thank you Mr. Pearce. Can I please have your pin number?

utterance: Oh sure. It is five four nine five.

utterance: Excellent. That is correct and one more security question. Is just your date of birth.

utterance: Oh that's August twenty-second nineteen eighty-two.

utterance: Excellent, that's. I'm August twenty-second as well.

utterance: Oh look at that! Also eighty-two?

utterance: No. No I'm seventy-four. A little bit older.

utterance: Oh.

utterance: OK.

utterance: so Mr. Pearce this will be really easy. I just want to make sure that we are we're going to cancel your old address, so can you please say that first?

utterance: I have a new one.

utterance: As well.

utterance: Absolutely. I just want to make sure that it somehow wasn't done on your to-do to-do list. I just want to make sure we're not deleting .

utterance: OK.

utterance: Got

utterance: Ya Got ya got ya got ya. OK, so the old address is two four five Main Street.

utterance: Mhm.

utterance: Right. Yes that's the one we have. Los Angeles, California.

utterance: Yep. Nine two six eight eight.

utterance: Excellent. OK so that no longer is there and whatever place .

utterance: That is the old address.

utterance: We have been long gone. I don't even think anything has moved in there.

utterance: Oh really? It's still open?

utterance: Yeah I think it's still. Still empty.

utterance: Did you like the office?

utterance: Oh yeah.

utterance: Oh great.

utterance: But it was time.

utterance: Yep. You need a bigger space?

utterance: Mhm.

utterance: Excellent. OK so please provide your new address and I'm just gonna make sure that everything's right so. So we can move on and you can get to that to-do list.

utterance: Well that would be seven five three four Eighteenth Street.

utterance: Eighteenth Street. OK.

utterance: Also Los Angeles, California. But nine two six three one.

utterance: Oh great.

utterance: All right.

utterance: Lot of ZIPs in LA. I don't know if you're located locally or if you're out of the state.

utterance: No I'm in in Texas. So.

utterance: Oh.

utterance: Sorry to hear that.

utterance: it's OK.

utterance: Oh sorry.

utterance: I don't know if your feelings that. I may have just offended you and I'm sorry about that.

utterance: Not at all sir. It's OK. It's just where I'm located for this job right now. So not a big deal. So it is I have your address updated. I just want to make sure it's all correct. It is seven five three four Eighteenth Street and there's no suite number, unit number, anything like that?

utterance: It is actually unit B. I am sorry.

utterance: OK.

utterance: I'm glad we went through it. So unit B as in Bravo.

utterance: Yes.

utterance: Excellent. So I'm gonna say it all again. Just so we have everything.

utterance: OK.

utterance: Seven five three four Eighteenth Street. Unit bravo B as in bravo. Los Angeles, California. Nine two six three one.

utterance: That is correct.

utterance: Excellent. So I have that now entered and. OK. There it goes. It is now on your account and the old one is gone. So no more worries about that. Is there anything else I can help you with? Would you like any questions about online banking?

utterance: No we're all set up for that actually. I think this was about it.

utterance: Nothing. Like take a quick look at the rest of the to-doodle. To-do list. Anything else with Intellibank on there?

utterance: No.

utterance: Excellent. So there we go. Another one to check off there and I hope you enjoy your new office space and Mm. Wishing much success for you in the future.

utterance: Great.

utterance: Fantastic. You stay safe out there in Texas.

utterance: Thank you Mr. Pearce. I appreciate it. Have a wonderful day.

utterance: Have a good one.

utterance: Bye.

utterance: Bye.


utterance: Thank you for calling Intellbank. My number is six four four three two. This is Ima Blackhard. How can I help you please?

utterance: I'm calling to check the exchange rate between two types of currencies.

utterance: OK, thank you. I can help you with that. Let me open my system and gather some information from you. OK, can I have your first and last name?

utterance: Tyrone Miller.

utterance: Thank you. May I have your date of birth?

utterance: four eleven nineteen eighty-six.

utterance: Thank you, and may I have your social security number?

utterance: Hold on.

utterance: How is your day today?

utterance: It's going well and yours?

utterance: I'm tired.

utterance: I'm sorry to hear that, but after this call you're definitely welcome to go relax.

utterance: OK, my social security number is four five five five five six four five five. my My pin code is one two two one one two two five. My date of birth is four eleven nineteen eighty-six. and my email is I don't know at Gmail dot com. and my address is ten Miami Beach, Fort Lauderdale Florida, three three one seven eight.

utterance: OK, thank you sir. Let me go ahead and review that information. You gave me your social, which was four five five five five six four five five. Your date of birth is four eleven nineteen eighty-six your pin is eleven twenty-two. and your email address is I don't know at Gmail dot com. Is that correct?

utterance: Mhm.

utterance: OK, thank you, and what we can do is look at this for you. source and I need the source currency which is the currency you want to be traded from.

utterance: Yeen.

utterance: Oh, you mean the yen?

utterance: Mm, yes.

utterance: OK and the destination currency you want to be traded to?

utterance: USA.

utterance: Thank you. Would you like to learn more about online banking, so you can do this currency exchange rate for yourself, and also not to have to inconvenience your day?

utterance: Yeah, sure. Why not?

utterance: OK, thank you. and would you like to make an internal wire transfer, between these two currencies?

utterance: Mm, yeah.

utterance: OK, please be aware, you can also do that online, where we have all the information and videos for you to learn from. and is there anything else that I can do?

utterance: No? No, let me think.

utterance: Can you tell me the bern loan?

utterance: Oh, you mean the term loan correct?

utterance: Yeah.

utterance: The term loan is usually where we don't have to have any collateral up front, and you just need to make your payments on time, but we can go ahead and teach you about that at the online at the online learning. sorry online banking, which will give you everything you need in order to set that up and to learn about that. now this will take a little while for us to get to you but we'll we'll definitely be able to assist you with your request. Give me one second please.

utterance: Mhm.

utterance: OK, well we've covered everything that we can at this point. would you like to update your other information?

utterance: Yes.

utterance: OK, can I have the date you established your business?

utterance: Ten five ninety five.

utterance: Thank you. Your gross annual sales?

utterance: One point two million.

utterance: Thank you and your tax ID?

utterance: Seven one four nine five three three four.

utterance: Thank you. I'm sorry, what I heard was seven one four nine five three three four, correct?

utterance: Yes.

utterance: OK and thank you so much. We've updated that information and you have a great day.

utterance: And you too.


utterance: Hello, thank you for calling Intellibank. This is Abraham, how can I help you today?

utterance: Oh, hi Abraham. How are you?

utterance: Oh, not too bad. How about yourself?

utterance: Good good good. you know I had the some business that I wanna do. I I I've been bus- an Intelligence Bank customer for a long time and I have a loan with you. I just wanna get a statement on that loan, please.

utterance: absolutely sir. thank you. Just so you know we are called Intellibank. I am required to tell you that.

utterance: Oh, what did I say?

utterance: Intelligence Bank which is I think that's the combination of words they're going for with Intellibank, so. Maybe it was called that originally, I don't know.

utterance: Mm.

utterance: Mm. Gotcha.

utterance: Maybe, I mean I always had Intelligent Bank, but yeah.

utterance: so yeah, you're just looking for a loan statement ?

utterance: That's correct, yeah. I've had a personal loan for many years and

utterance: Great, well let's start off by getting your first and last name.

utterance: yeah it's Whit. H or W- H- I- T. Hartford like the town in Connecticut. Whit Hartford's my name.

utterance: Whit Hartford.

utterance: Yeah.

utterance: Great, could I get your date of birth and PIN number?

utterance: Oh, my date of birth is November twenty-sixth nineteen eighty and what was that other thing you asked?

utterance: I need your. It's a four digit pin number you setup when you originally setup the account.

utterance: Oh,

utterance: Yeah. oof. you always think that these would be easy to remember. yes, five two one four. Try that, maybe that's it.

utterance: Five two one four?

utterance: Mhm.

utterance: That did work out.

utterance: OK, great.

utterance: I will need your account number to lookup this loan.

utterance: OK, I'm gonna put you on hold for a minute. I gotta go run and get that.

utterance: Absolutely, sir. I'll be here hanging tight.

utterance: OK, great.

utterance: All right, bye bye. I mean not. You know what I mean.

utterance: Sure. .

utterance: I'll be right here.

utterance: Sorry sir.

utterance: OK, here. I'm back.

utterance: Oh, yes sir. I'm I'm ready.

utterance: So, the account number? Is that what you needed, right?

utterance: That's right.

utterance: OK it is four five two one eight five eight three.

utterance: and that did. Yup, that right there. Let's see, you have our secured loan. Now, for this loan statement could you please choose a delivery method? Like by email or mail, email being our paperless option?

utterance: You know, I'd love to do it just by mail. I like to have stuff in my hands.

utterance: Oh certainly, I understand.

utterance: Mhm.

utterance: I just wanna verify there's an address we have on file for you. It's two one nine East Lotton Road in Tempe, Arizona. Is that correct?

utterance: That's correct, yeah.

utterance: OK. Nine one five two six.

utterance: Absolutely, yeah.

utterance: Great, so I will mail that out to you. You should receive it in three to five business days.

utterance: but just to let you know.

utterance: Mm.

utterance: I certainly understand wanting to receive it by mail.

utterance: Yeah.

utterance: But you also have access to your loan statement whenever you want at Intellibank dot com.

utterance: Mhm.

utterance: I don't know if you've setup a profile yet?

utterance: I have not, no.

utterance: OK, well it's pretty easy. You just use your email, setup a password and it'll also let you know about our credit card offers on there right now too because we're offering Platinum, Gold and Silver card and all of those right now are zero percent APR for the first year if that's something you're interested in.

utterance: you know what? I'm really not, thank you.

utterance: OK, well I provided you that loan statement. It should be sent out like I said in the next three to five business days. You know, that's when you'll receive it and hopefully we've helped you out here today at Intellibank and thank you so much for choosing us. Is there anything else I can help you with while you're on the phone?

utterance: Mhm.

utterance: No, that's it. You've been a lot of help.

utterance: All right, well thank you sir. Have yourself a great night.

utterance: You too.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes I would like to update my street address.

utterance: Certainly, I'll be happy to help you with that. I'll just need to pull up your account and first if I could ask what's your first and last name is?

utterance: Evelyn Richards.

utterance: And Miss Richards if I could ask what is the name of the business that has an account with us on file?

utterance: It's Jones bed and bath.

utterance: Thank you for that Miss Richards and I'm gonna ask a few questions for account security purposes because we here at Intellibank do take your account security very seriously. Miss Richards, if you would I'm gonna ask you a few questions. Is that all right to verify your account?

utterance: Oh yeah. Definitely.

utterance: All right terrific and Miss Richards of course how is your day going?

utterance: oh my day is going really good. I'm just still a little disappointed about the World Series where we won and won and everything but you know. I I you look and. You look for that. You know one person grew up dead good. The Braves did great. The first opening and then Astros came back but. Yep. Mhm.

utterance: You're exactly right Miss Richards. the World Series is certainly going to be a good one I think. it's. What do you expect as you mention it from a championship series. Two championship level teams. It probably is gonna go back and forth. That's actually what makes it good.

utterance: It does. It just seems like it's. Although it just started, it's just gonna be a long series.

utterance: Well I'm sure that's what the TV networks want. The the longer it goes, the more people who watch.

utterance: Correct about that.

utterance: And Miss Richards, let me just ask you again to verify your account. what is your phone number?

utterance: It's six seven eight three six one eight zero three one.

utterance: And Miss Richards, what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: All right and Miss Richards if I could ask, what is the account number that we have on file?

utterance: All right, can you hold on for just a moment?

utterance: Certainly, be glad to hold.

utterance: All right. I have it.

utterance: OK go ahead.

utterance: Nine eight four six five nine.

utterance: All right. That's nine eight four six five nine.

utterance: That's right.

utterance: Thank you for that and Miss Richards, if I could ask, what is the PIN number on the account?

utterance: Ten seventeen.

utterance: OK. Thanks for that Miss Richards and I was able to pull up your account and verify the account. what that said. I'm going to of course now ask you for what is your current business address?

utterance: Ten seventy-five Lehman's Court. Smyrna Georgia three zero zero zero two.

utterance: OK and I'm gonna repeat that ma'am. That's ten seventy-five Lehman's Court. Smyrna Georgia three zero zero zero two. Is that correct?

utterance: Yes that is correct.

utterance: I. OK.

utterance: OK and you know I also would like to know when the payment is due on my five hundred loan.

utterance: Oh sure, I'll be glad to assist you with that as well and Miss Richards it appears that you do indeed have a SBA five oh four loan with us. and as I pull up your account information here the account balance for your apparently the next payment due date on that SBA five oh four loan is November the fifth.

utterance: Good. OK thank you for that I didn't want to forget to ask that.

utterance: Glad to assist you with that Miss Richards not a concern at all and I again you gave me the business address. I just wanted to ask are you updating the business address or your mailing address? Or or is your business address the same?

utterance: My mailing.

utterance: OK. So Miss Richards what is the new mailing address that you wanted to update?

utterance: OK it is gonna be a PO box.

utterance: OK.

utterance: All right it's PO box nine zero seven Smyrna Georgia three zero zero zero eight.

utterance: OK, that's PO box nine oh seven Smyrna Georgia three zero zero zero eight.

utterance: That's right.

utterance: And let me just ask as well, is there a new business address as well?

utterance: Yes.

utterance: OK and what would that new business address be?

utterance: OK, that's going to be one four one Boatwood Avenue Avondale Estates Georgia three zero zero two.

utterance: OK, that's one four one Oak let's see here.

utterance: Oak

utterance: Wood.

utterance: Oakwood Avenue Avondale Estates Georgia three zero zero zero two.

utterance: Avenue.

utterance: That is right.

utterance: All right. OK so we've updated both your new business address as well as your new mailing address.

utterance: Yes.

utterance: And I've gotten that updated there for you. Miss Richards and let me just ask is there anything else I can assist you with?

utterance: No there's not.

utterance: All right Miss Richards, I certainly appreciate you giving us a call today and of course if there's anything else that you need to update simply feel free to give us a call back and you have a great day.

utterance: You as well.

utterance: Thank you.

utterance: You're welcome.

utterance: Bye bye.

utterance: Bye.


utterance: Hello. This is Brian at Intellibank. How may I help you today?

utterance: Hi Brian. I I keep getting these notices in the mail about paying off my account but I don't know how to go about doing that. I can't get into my online system I don't know if it's that my PIN is wrong or if my account was never created in the system but I haven't been able to get in there.

utterance: OK.

utterance: And I don't wanna go ahead and make a payment today because my work hasn't paid me yet.

utterance: Oh OK.

utterance: so I I just wanna know well like what my options are? Cuz I'm getting scared. I keep getting these notices about not paying my balance off.

utterance: Right right. OK well to start off I need to verify some things so can I have your credit card number please?

utterance: yeah hold on. Let me grab that.

utterance: OK.

utterance: OK I have it and why do why do you need my credit card number? Can you?

utterance: Oh it's.

utterance: It's just to make sure we can check you account. It's it's a normal thing.

utterance: OK.

utterance: Yeah.

utterance: OK so you ready?

utterance: Yep.

utterance: That's gonna be five nine.

utterance: Five nine.

utterance: Six eight.

utterance: Six eight.

utterance: Seven seven.

utterance: Seven seven.

utterance: Four two.

utterance: Four two.

utterance: Five nine.

utterance: Five nine.

utterance: Three three.

utterance: Three three.

utterance: Two six.

utterance: Two six.

utterance: One four.

utterance: One four OK. Now before we can get any further I need to verify some information for security just you know to make sure that no one would try and be you OK? So what is your full name and date of birth?

utterance: That's Stacy Jaxson and that's spelt J X S O N.

utterance: OK.

utterance: J A X S O N?

utterance: Aha.

utterance: OK.

utterance: And my date of birth is July ninth nineteen seventy-six.

utterance: July ninth nineteen seventy-six.

utterance: OK. All righty and now lastly for the security question what is the name of your childhood street?

utterance: that's gonna be Mariposa Ave.

utterance: Mariposa? OK great. Well I I live on that a street called Mariposa right now. That's that's wonderful. Yeah OK well that's great yeah. That's all I need to know. Now let me let's talk again. What exactly you're you're trying to delay payment is is what I was hearing from you, is that correct?

utterance: Oh, wow.

utterance: yes.

utterance: I I don't wanna pay. I don't wanna pay for it today.

utterance: OK.

utterance: cuz my my pay check hasn't hit yet.

utterance: OK. All right now it looks like in this moment it it is in the negative so when can we possibly get this this situated?

utterance: can I can I schedule a payment for Friday?

utterance: Friday OK.

utterance: And I wanna I wanna pay two hundred dollars.

utterance: You wanna pay two hundred dollars for Friday?

utterance: Yeah.

utterance: OK.

utterance: And I'm sorry but I I I don't mean to put all this on you but I'm not able to get into my account. So does that mean that I'm gonna have to call you guys every single time?

utterance: Oh oh no no no you you don't have to but I I believe we can help you with that. Do. Are you aware of online. we have a great service online.

utterance: No no I I understand that but I cannot get into my online account.

utterance: OK well is it because you've forgotten the password or is.

utterance: Can you can you double check my PIN. I think it's two seven three nine.

utterance: Two seven three nine yeah. No that is is not the the right PIN. Do you know what else it can be?

utterance: no. Can I just go ahead and reset it?

utterance: Yeah yeah absolutely. OK can you give me the last four of your phone number?

utterance: Yes it's five six three nine.

utterance: Five six three nine.

utterance: OK I just sent you a text message with the so you can reset it.

utterance: OK one second let me let me grab my phone.

utterance: Mhm.

utterance: OK so once I do this right now it's automatically gonna change in the system? So after I do this I could go online like immediately to log in?

utterance: Yes.

utterance: Yes absolutely.

utterance: OK let me see OK I changed it so do you see a change in the system?

utterance: Oh yep yes I do.

utterance: OK thanks for that. I'm sorry I'm in a little bit of a grumpy mood but you've been really helpful.

utterance: Is there anything else I could do for you? Order checks ?

utterance: No no no. That's that's good for today.

utterance: OK. All right. Well that is it then. well I hope you have a wonderful day and I hope I solved all your problems.

utterance: Yes OK. Thank you.

utterance: Thank you.