utterance: Hello and thank you for calling Intellibank. This is Joseph. How may I help you today?

utterance: Hi Joseph. this Intellibank or bank of bank of intel?

utterance: Oh it is Intellibank.

utterance: OK. Sorry. .

utterance: Sorry

utterance: If I said that wrong in the beginning. I I work at both call centers so.

utterance: Gotcha. No worries. Yeah I just wanted to make sure I had the right place cuz actually have accounts at both. So it does get kind of confusing.

utterance: Maybe I'll talk to you on that line sometime when I'm at that call center.

utterance: Awesome. I was looking to set up some automatic billing. I have a client in Fresno that he is behind on his payments. I yeah created his website for him and he's he's been kinda ducking my calls. So I wanted to set up this automatic billing since I have all his account information and everything.

utterance: OK that sounds good. well I'm sorry to hear that you haven't been getting paid on time by your client. that can be very frustrating but we are here to help you out with that. So to start I'm gonna need your full first and last name as it appears on your Intellibank smart banking account.

utterance: All right let me so the first name I'm trying to remember if I had the middle initial in there. Would you be able to see if the middle initial? Or do you need my my information first before you can give me out that information?

utterance: I'm gonna need your information unfortunately but if you can give me both the versions of how you feel like it appears I can definitely double check that for you.

utterance: OK perfect. So we'll start with first and last name with the middle initial So it's gonna be Clayton C L A Y T O N. And the middle initial is J as in John. and last name would be Klein. K L E I N.

utterance: All right it looks like we do have you here with the middle initial. and what is your date of birth?

utterance: my date of birth is gonna be six fifteen seventy-five.

utterance: All right and your account number?

utterance: let's see the account number. which account do I want to pull it out of send it to I should say. Let's see am I able to. Do you want account number for my savings or checking account? Or which ever one I want to go in to?

utterance: well yeah, that would be. I mean we can log into just your general account if you'd like and then set that up. so you don't necessarily need to let me that know that now. But it's up to you.

utterance: Would I be able to split like the payments? Like half in the checking half in the savings?

utterance: We can't do that but you can move your funds around once they are in to your account.

utterance: OK gotcha. yeah I can give you my account number for the checking account.

utterance: Great.

utterance: it's gonna be one seven two eight three nine.

utterance: All right. And then I'm going to need the full first and last name of the person who we're billing.

utterance: All right that's gonna be Aiden Watts. it's gonna be A I D E N. And then the last name is W A T T S.

utterance: And can I get their account number?

utterance: Yes, their account number is gonna be six two seven four two five.

utterance: All right and their nine digit routing number?

utterance: Routing number is gonna be seven three one two seven six three one two.

utterance: All right. Give me just a second here while my account while your account loads.

utterance: Try to steal my money? Have you worked in the bank your whole life or have you been bouncing around?

utterance: Yeah unfortunately my whole life I've been in this call center. Well not my whole life well It feels like it some times.

utterance: Yeah yeah I get that I get that.

utterance: All right well this is all set up for you. is there anything else I can help you with today?

utterance: No as long as that is all set up and then like you said I can call back and shift the funds. Once once they're in the account.

utterance: Yep.

utterance: Awesome thank you that that ought that'll do it. Thank you, I appreciate it.

utterance: Well thank you for calling Intellibank, you have a wonderful rest of your day.

utterance: Thank you.

utterance: Bye.


speaker_role: Agent

utterance: Good afternoon. Thank you so much for calling Intellibank. My name is Olive and I'd be glad to assist you today. Who do I have the pleasure of speaking to?

speaker_role: Customer

utterance: Hey Olive, this is Sam. Where's that accent from?

utterance: Oh, well I was originally born in Dallas, Texas, but I have lived all over. There's a little North Carolina's and

utterance: Wow, yeah.

utterance: You you stayed you stayed in the east and the south. The southeast.

utterance: I did OK.

utterance: That that accent ain't leaving you.

utterance: I I I can't just can't shake it it's like gum on my shoe.

utterance: Oh, oh, well it sounds good on you.

utterance: So, how are you doing today Sam. What can I do for you?

utterance: yeah, I'm doing good. I I actually I saw something I got something in the mail that you guys have, I wasn't sure about it, if there was a the rate for your SBA loan, is is that a fixed rate or is that is that is that I I I'm I wasn't sure about that, cuz I do want to get a loan, but what's the interest on it? for the years, for the annual.

utterance: Well.

utterance: it it varies depending on the customer and the credit score and the credit score that comes up. but it would be be anywhere between eight and fourteen percent.

utterance: wait eight and fourteen percent?

utterance: Between. Somewhere in there.

utterance: That's that's insane. For for how much? Like, obviously depending on how much I I get the loan for, but eight to fourteen percent? Man. This is kind of this is like kind of a little not I don't know what the integrity of this of this company is because I have what I saw on the the email was something a little different. It was a little deceiving. I didn't see it was eight to fourteen percent. It was less than that.

utterance: it depen~

utterance: Yeah.

utterance: Yeah.

utterance: Yeah.

utterance: I see. Well, you know that I I didn't. I don't see the mailers that go out. This is just what shows up on my screen.

utterance: However. So this is. This is what they do. They they do this thing where like they give you a number and then they get you to call and then they give you a completely different number that's so beyond what you were gonna.

utterance: Cuz if I saw this at the very beginning, I wouldn't have called.

utterance: Of course. Well I'll tell you what if you have

utterance: There's usually an ID number that's associated with any specials or promotions that go out. If you provide that for me, I can include that in the application if you wanted to do the application with me and that can adjust the rate for you if you have some kind of promotional material.

utterance: Yeah. Yeah.

utterance: Yeah. Look yes.

utterance: I do wanna give you. Let me give you. First of all let me give you the five digit ID number. So that.

utterance: Oh, the. Sam let me just let me start by getting your last name so I can put the information in the.

utterance: To that.

utterance: Sure.

utterance: Yeah, that'd be great. It's Walker.

utterance: W A L K E R?

utterance: OK, terrific, and what is your social security number, please?

utterance: Yeah, seven two three one nine seven six two eight.

utterance: Two eight. All right, and your driver's license number and the state it was issued?

utterance: Yeah, it's D L seven nine two five six five and it is the state of Montana.

utterance: OK, terrific. Oh, beautiful state.

utterance: Yeah.

utterance: OK, and now I'll go ahead and take that four digit PIN from you.

utterance: OK, that is seven two nine five.

utterance: Seven two nine five, OK. And then if you could provide me that promotional code for a better rate, I will include that as well.

utterance: Sure, it's I I N five six two nine three.

utterance: OK. and when I put that in I see the rate between one to three and a half percent so I'll be able to yes. All right I~

utterance: Yes. Yes! Thank you.

utterance: My god! Thank you!

utterance: There we go.

utterance: Absolutely, and what is the best email address for you?

utterance: Yeah just I just put this email address up. it's let me let me pull it up. I don't know it by heart yet. Let's see. It is herbalist five six at herbal dot com.

utterance: I love that. Great name. And are you also the sole business owner?

utterance: I am.

utterance: And what is the name of your business?

utterance: Herbalizing N S O.

utterance: Wonderful.

utterance: Herbalizing N S O.

utterance: Got that. Thank you so much, and what is the approximate date you established your business?

utterance: It was about. God it was about last year I wanna say.

utterance: My last year.

utterance: All right so two thousand and twenty. No, I can just use two thousand twenty. Your gross annual sales for last year?

utterance: Did you need like a month or something?

utterance: OK.

utterance: It's about thirteen thousand.

utterance: Wonderful. Tax ID number?

utterance: Seven three eight six seven nine five two.

utterance: Terrific and the address for your business?

utterance: All right, it's thirteen Fifty-eight Chenjatree Boulevard.

utterance: All right, and the city and state?

utterance: This is in Montana.

utterance: OK, terrific and the city? Oh I can oh you know what I looked that up here, it comes up as Rolling Rolling Tree City. Wonderful.

utterance: Rolling that's I think that's the yeah that's that's the one. That's. That's. That's the one I want it at.

utterance: OK Jerome, and.

utterance: What is the amount of the loan?

utterance: Twenty thousand.

utterance: OK, and how much of a down payment would you like to put down?

utterance: let's go ahead and put down about a thousand.

utterance: Thousand dollars. All right. As I'm processing this just letting you know that you should hear back within seven to ten days about the approval or not for the loan and that should do it. Thank you so much for calling Intellibank. Did you have any other questions?

utterance: No, that is it. Thank you so much.

utterance: Have

utterance: A great day. Thank you so much for calling. Bye bye.

utterance: You too.

utterance: Bye bye.


utterance: Hello thank you so much for calling Intellibank today. How can I help you?

utterance: Hello my name is Sharlene, and I have a credit. Or is this a question? Because I just realized I issued a check but I don't have enough funds. So I'm not sure if it's possible for it to be canceled. Because it's also it's been like two days since I issued the check.

utterance: All right no problem I could go ahead and look up your account and help you out with that. First I will gather some information from you so I could access your account. So can I have your name and date of birth please?

utterance: OK. My name is Sharlene Peterson. And my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: All right thank you so much Sharlene. And could you spell your last name for me please?

utterance: That is P E, T E R S O N.

utterance: All right thank you so much for that. And can I get your PIN number?

utterance: OK my PIN number is three five four six.

utterance: All right thank you and also your account number please?

utterance: OK a minute?

utterance: No problem.

utterance: OK my account number is three five, four nine, six, eight. Seven nine. Oh sorry I think I think I've messed up can I start all over again?

utterance: Yes of course you may.

utterance: OK my account number is three five, four six six eight. Seven nine, two four.

utterance: All right. And to confirm that is three five four six, six eight seven nine, two four?

utterance: Yeah that's correct.

utterance: All right and can I also please get your credit card number?

utterance: OK my credit card number is four nine two nine, three eight one three, two seven. Five five, two two two four.

utterance: All right thank you so much for that. And can I verify the check number and the amount of the check you are trying to cancel?

utterance: OK the amount is about fifteen hundred dollars dollars. And the check number is seven five five four.

utterance: All right thank you so much for that. I do see that check for fifteen hundred and I will go ahead and cancel it. And could you repeat to me the reason for the cancellation again?

utterance: I don't have enough funds.

utterance: All right.

utterance: Yeah.

utterance: So I will say insufficient funds. So it has just been canceled. And are there any other checks that you would like to cancel today?

utterance: that's the only check that I wanted to cancel for today. And since it's canceled the the money will come back to the account to my account right?

utterance: Yeah so right now it was pending. But I have gone ahead and canceled so the amount will not leave your account. It has not left it yet so now for sure it will not leave your account.

utterance: Oh that's good to know. So how long does it take for me to receive the confirmation that my money has been re-added back to my account?

utterance: you should receive it after the phone call. You will receive the email notification that your account has been updated. And then once you click on that account it will notify notify you of the cancellation.

utterance: that's good that's good to know. And how is the weather over there?

utterance: Oh the weather is so nice. It's so nice and sunny lately over here. How about the weather with you?

utterance: Oh it It's over here it's so nice and it's very very sunny. Quite warm I might say.

utterance: Yes that's good for me. I hate the rainy weather we've been having lately. So the sun and the warmth has been very good.

utterance: Yeah that's good to know.

utterance: Yes absolutely. OK so I have gone ahead and canceled the check for you. Is there anything else I could help you with today?

utterance: No that's it for today.

utterance: All right no problem have a great day.

utterance: Thank you you too.

utterance: All right take care.

utterance: You too.


utterance: Hi thank you for calling the Entellus Bank. My name is Breanna and how may I assist you today?

utterance: Hi Breanna, how are you doing today?

utterance: I'm doing quite well ma'am. Thank you so much for asking. How about yourself?

utterance: Oh, I'm doing great. Thank you so much. I am actually calling to see if I can apply for a real estate loan for my business?

utterance: Well I'd be more than happy to assist you with that today ma'am. Now I do need to get some information from you to get the application filled out all right?

utterance: OK, that sounds great thank you.

utterance: Yes ma'am, may I have your name please?

utterance: sure, my name is Thelma T H E L M A and the last name is Sweeney S W E E N E Y.

utterance: Thank you so much Miss Sweeney and may I have your home address please.

utterance: sure. I live at one four two Whaley W H A L E Y Lane and that is in Milwaukee, Wisconsin five three two one three.

utterance: Thank you so much Miss Sweeney. I have your address as one four two Whaley W H A L E Y Lane and that's in Milwaukee, Wisconsin five three two one three.

utterance: Yes ma'am that is correct.

utterance: Thank you so much and may I have your social security number please.

utterance: Absolutely, my social is three nine six six four zero seven eight four.

utterance: Thank you ma'am. I have three nine six six four zero seven eight four.

utterance: Yes ma'am.

utterance: Thank you and may I have your drivers license number please.

utterance: Yes absolutely, it's B as in boy six two zero three six nine five five nine.

utterance: Thank you ma'am. I have B as in boy six two zero three six nine five five nine?

utterance: Yes ma'am.

utterance: Thank you and what state is that issued?

utterance: It's A Wisconsin license.

utterance: Thank you so much. and whenever you call and try and access any information about your account or if you need to call and check on the application of this account Miss Sweeney It will ask you for a pin number now that will need to be between four and eight digits long.

utterance: Okay, I understand. How about we do four one one one four zero eight three.

utterance: All right ma'am, so that PIN number is gonna be four one one one four zero eight three.

utterance: Yes ma'am.

utterance: Thank you so much, and may I have your email address, please.

utterance: Yes my personal email is Sweeney dot T D five six at Gmail dot com.

utterance: Thank you so much. So I have S W E E N E Y dot T D five six at Gmail dot com.

utterance: Yes ma'am that's correct.

utterance: Thank you so much. May I have the name of your business please.

utterance: Yes it's Sweeney's Bakery.

utterance: Thank you ma'am and are you the sole owner of this business.

utterance: Yes ma'am I sure am.

utterance: Thank you very much and when was your business established Miss Sweeney.

utterance: It was established February the fourteenth nineteen ninety-seven.

utterance: Thank you ma'am. That's February the fourteenth nineteen ninety-seven.

utterance: Yes ma'am.

utterance: Thank you so what are your gross annual sales Miss Sweeney.

utterance: our gross annual sales are a million dollars a year.

utterance: All right so one million dollars a year. Thank you and may I have your tax identification number please.

utterance: sure I'm actually embarrassed I don't have that right in front of me. Would you mind holding on just one second for while I run and grab that information?

utterance: That's not a problem whatsoever ma'am just let me know when you're back.

utterance: Okay great thank you. It will be just one second.

utterance: Okay Breanna are you still there?

utterance: Yes ma'am I sure am and were you able to find your tax ID number?

utterance: Well I'm actually calling you from home and I have that information at my actual business location. So no ma'am I do not have that at the moment.

utterance: All right Miss Sweeney. Well unfortunately without that tax ID number we would be unable to process your application at this time.

utterance: Oh my goodness OK I I understand I guess I'll have to call back later and finish up my application but for now can I actually ask you a quick question? What other business documentation do I need to go ahead with this loan?

utterance: let's see Miss Sweeney you'd also need a copy of your business license. We need two years of your personal tax returns. two years of your business tax returns, as well as two years of your year end financial statements.

utterance: Okay great thank you so much for that information.

utterance: Yes ma'am I'd and I'm very happy to give that to you and that information that I just listed that could be sent to us by fax, email or in the mail.

utterance: Okay great, I'll actually get that information from you of how to send it in when I call back with the when I get my tax ID OK?

utterance: All right Miss Sweeney was there anything else I can assist you with today?

utterance: No ma'am that is all and thank you so much.

utterance: And thank you for calling Bank Miss Sweeney you have a wonderful day.


utterance: good evening. Thank you for calling Intellibank.

utterance: My name is Susanna and I am here to assist you on this recorded call this evening. How may I assist you?

utterance: Hi I just need to update my phone number please.

utterance: Certainly I'd be glad to help you with that tonight. You'd like to update your phone number?

utterance: That's correct.

utterance: OK and who do I have the pleasure of speaking to tonight?

utterance: my name is Sally, last name is Brown.

utterance: Just like the color?

utterance: Yup.

utterance: OK, and Sally is S A L L Y?

utterance: Right.

utterance: OK very good. How are you doing this evening?

utterance: Oh I'm OK how are you?

utterance: I'm just great, thank you so much for asking.

utterance: all right Sally and I just need to verify a little information for you so I can pull up your account information.

utterance: OK.

utterance: what is your date of birth?

utterance: date of birth is eight one eighty-three.

utterance: OK. Oh you're a Leo.

utterance: Oh you know that? You know about signs?

utterance: Well I'm August second so I that's how I know.

utterance: Oh.

utterance: What what what's significant about Leos?

utterance: Oh you know to be honest I don't know that much about it. I just know that we're supposed to be the center of attention and have lots of friends. I I don't like being the center of attention, but I do like to have lots of friends. How. How about you?

utterance: Yeah.

utterance: yeah I like being the center of attention. I don't like having lots of friends. So I'm like the opposite.

utterance: See.

utterance: That's why I think that horosbook horoscope's stuff is a little bit of nonsense, but it's it's fun it's fun party conversation. OK and

utterance: Yeah.

utterance: Mhm.

utterance: Sally you also have a four digit security pin that you created for this account.

utterance: Yes it's one two three nine.

utterance: One two three nine. All right let me go ahead and input that for you.

utterance: I'm sorry give me one moment my screen is freezing.

utterance: That's OK.

utterance: OK there we go, and just for security purposes I see that you've asked for.

utterance: Excuse me.

utterance: That's OK

utterance: I see that you have asked to have a security question on your account for safety.

utterance: Uh-huh.

utterance: What is the name of your childhood pet?

utterance: Rainbow.

utterance: Rainbow, all right, sweet name.

utterance: Yes, I think she was gay so we named her Rainbow.

utterance: Well that's really cute. all right so I. Your account information is pulling up I see that you are a Gold Card member for our credit card services.

utterance: Yeah.

utterance: as well as our preferred checking account. Thank you so much for your loyal patronage.

utterance: Of course.

utterance: And I see that you have the same address on both accounts, so the change will affect both accounts for you.

utterance: OK thank you.

utterance: You're welcome. The old address I see on file was nine seven four nine on Sunny Brook Lane.

utterance: Mhm.

utterance: Will that be the address that I will be removing from the system?

utterance: Oh I'm not changing the address I'm just updating the phone number.

utterance: Oh my goodness you said that and I apologize.

utterance: Oh no worries.

utterance: OK so then the address that I have is still current.

utterance: Yes that that stays the same. Just I just got a new, I decided to get a landline, I don't I'm just over cell phones and I just wanted to transfer everything to my landline.

utterance: Of course I'm I'm sorry for my mistake.

utterance: No you're that's totally OK.

utterance: OK so

utterance: The the phone number I have here, shall I be removing this? I can verify what that is.

utterance: Yeah the old one.

utterance: Or do you, I'm sorry to interrupt you would you like me to keep that number as a secondary back up?

utterance: I actually don't even have it anymore.

utterance: OK.

utterance: Yeah.

utterance: So the number as nine one seven, seven seven four two two nine one, we will be deleting completely?

utterance: Correct.

utterance: All right let me go ahead and just generate that.

utterance: OK that's been done, and what is the new telephone number?

utterance: the new telephone number is eight one eight.

utterance: Mhm.

utterance: Eight eight four zero three one eight.

utterance: all right that is eight one eight eight eight four zero three one eight.

utterance: That's right.

utterance: All right just one moment while I'm putting this in the system. And while I'm doing that I just want to let you know that you can always make any changes on our mobile app or online. Of course we're always here to help you twenty-four hours a day.

utterance: OK.

utterance: All right, one moment.

utterance: OK great.

utterance: That change has been accepted so we'd now have your new contact number. Are there any other changes that I can make to your account?

utterance: no.

utterance: That's it.

utterance: OK and while I have you on the line I would just wanted to let you know that there will be a survey going out to your email address if you feel that I've provided you with outstanding service, feel free to respond to the survey.

utterance: are there any other questions that you have for me this evening?

utterance: no, that's it.

utterance: All right well, Ms. Sally I wish you a lovely night. Thank you so much for your loyal patronage to Intellibank and have a lovely evening.

utterance: Thank you, you too.

utterance: Thank you.


utterance: Hello and thank you for calling Intellibank, this is Jonathon. How may I help you today?

utterance: Hey Jonathon I'm sorry I'm just finishing a quick email I just I didn't think you'd pick up so quickly just .

utterance: Oh no.

utterance: Problem, I completely understand. I can hold as long as you need me to.

utterance: Thank you.

utterance: Yes it's just like three more words. I'm a slow typer but I'll be with you.

utterance: Please take your time.

utterance: to make any changes. Thank you again.

utterance: I gotta put my phone number sorry. And done. so. I'm sorry what was your name again?

utterance: Oh, Jonathon.

utterance: Jonathon yes sorry I did not intend to take up your time like that. I know we're all busy. So why I'm calling you because I was speaking with a friend about Intellibank and you know he was going on and on and on about I guess you have some sort of like some sort of like financial elevator I think is what they call it. Financial elevator that like you know they take your information and they like help you make more money. You know basically is what they do, financial elevator. I want them to like get an appointment going with financial elevator elevators.

utterance: OK, I believe you may be talking about a financial advisor.

utterance: Nah, he said it was financial elevator, you know. Cuz I've financial advisors, I've never heard of financials elevators. So I thought it was like something that was you know special for your bank but. I mean maybe he was just being funny or something but maybe it's just you know. It's probably just a financial advisor, makes sense. Same thing. Right, there's no financial elevator?

utterance: no there is no financial elevator.

utterance: would you like to set up an appointment with a financial advisor?

utterance: Maybe it's just a metaphor.

utterance: Well the fact that you have an account here at Intellibank, I can tell you you're already on a financial elevator.

utterance: Yeah that's what I was thinking, like it'd something like that but yeah. You know I do need to speak to an advisor or same thing, elevator. You say elevator, I say advisor. Let's call the whole thing off right? so. No let's not call the whole thing off, let's actually set up an appointment. So what do you need for me? You need my date of birth.

utterance: OK.

utterance: Well what is your? What is

utterance: Is your? oh wait slowy slow it down there. what is your .

utterance: Let's hurry this up.

utterance: OK. What is your first and last name?

utterance: my first name? Excuse me I'm really exhausted. my first name is Michael. My last name my last name is McDermott.

utterance: All right Mr. McDermott.

utterance: Which is capital M, lowercase C, capital D as in Delta, E R M O T T. McDermott.

utterance: All right. And would you like that meeting. Oh no. I I. Well it depends. Would you like that meeting in person or would like that over the phone?

utterance: Do you need my birthdate?

utterance: Mm. Where do I have to go if it's in person?

utterance: you can go to any branch.

utterance: But where is the financial advisors?

utterance: Well the financial advisors are at any branch.

utterance: Where's the best one around me?

utterance: Well I can't tell you what the best branch is but if I get your address I can go about no sir I just asked for your name I didn't ask for all the info that would put me into your actual account.

utterance: Aren't you able to count?

utterance: Oh. OK, I thought you could see everything there, You know what like what's the fastest way to do this can I get someone's phone number, can I they can call me?

utterance: They can. They

utterance: Can call you. Yes.

utterance: All right you have my number?

utterance: I do, I have your number. Is it the one that you're calling from?

utterance: Yes.

utterance: I can have them call you back at this number but I am gonna have to schedule an appointment.

utterance: Oh, OK.

utterance: Are you available later today?

utterance: Yeah, yeah.

utterance: How's four o'clock today?

utterance: Is that pacific?

utterance: That is pacific.

utterance: Yes, that's fine.

utterance: All right. You're going to receive a callback today at four o'clock pacific.

utterance: Right at four right?

utterance: Right at four .

utterance: Cuz I don't answer.

utterance: Unknown numbers.

utterance: It'll come up as the number that you're calling. So when that number calls comes back up on your phone right at four o'clock. This one here.

utterance: This one right here?

utterance: Oh, OK cool.

utterance: All right. Is there anything else I can help you with today?

utterance: Nah that's great, thank you.

utterance: Thank you for calling Intellibank. Have a wonderful rest of your day.

utterance: You too.


utterance: Hello. Thank you for calling Intellibank. My name is Cassandra. How can I help you today?

utterance: Yes I have a restriction loan for business and saw something in the. I saw something in your bank referring to paperwork requirements. But couldn't find anything more information on your site. Can you help me with that please?

utterance: Yes sir. Were you looking to apply for a term loan or secured loan?

utterance: Secured loan.

utterance: All right sir. The secured loans require collateral and that collateral is actually able to be repossessed if you don't actually continue those payments but I term loan does not require collateral.

utterance: All right. Really does a secured loan require collateral?

utterance: Yes sir.

utterance: OK. Well I don't want to put up collateral. Can I do the term loan?

utterance: Yes sir. That seems like more what you're interested in. were you wanting to do any real estate loan?

utterance: no.

utterance: OK sir. So a term loan probably is the best option for you if you wanted to apply through our our banking system. first sir can I have your first and last name?

utterance: Yes. My name is first name is William last name is Grayson and my PIN number is. I don't know if you need it or not but I'll go ahead and tell you that anyway. It's five five two three.

utterance: All right sir. Thank you so much for answering that question Mr. Grayson. I just like to know who I'm referring to whenever I'm having a conversation about business information. All right?

utterance: Oh OK no problem.

utterance: OK sir. could you give me just one moment while I put up the information in our system for you?

utterance: I sure can. so have you got all your Christmas shopping done? I know I've been walking around. I've been running around like a like a like like a chicken with their head cut off trying to get everything done. So have you got a lot done?

utterance: no sir. I've actually gotten half of my Christmas shopping done for my extended family before my main family. I was waiting for Cyber Monday to try to get a few deals.

utterance: Cyber Monday what's that?

utterance: That's when you can actually shop online for your products and get deals and instead of going to the stores. So I actually wait for that deal and just have my items shipped to me.

utterance: So you're telling me I've been doing it wrong all these years?

utterance: Well sir. I just can't find the time to actually go out so I normally have to do Cyber Monday instead of Black Friday so.

utterance: I'm gonna have to try that.

utterance: Well you should sir. It's actually pretty convenient. A few deals online than I ever did in the store so.

utterance: Oh that's really neat.

utterance: Oh yes it absolutely is, sir. I'm hoping that shipping won't be too much of a hassle this year however.

utterance: Can't be as much as you go and buy it in a store?

utterance: No no sir. It really is not. I'm I'm pretty much never gonna do that one again.

utterance: All right sir. look like I've gone ahead and found that information for you. and you said you might actually apply for a term loan through our company?

utterance: Yes.

utterance: OK sir it looks like the list of documents is pretty short but we'll also need to get this list of documents along with an application and the application process is simple you would either call us or go online at Intellibank dot com we actually have access to several different applications through our site but you can also go to one of our branches if you don't wanna call or go online and they can help you that way but if you go ahead and call us we can actually process this over the phone so you don't have to bother leaving the house. It's really more convenient.

utterance: OK. I'm more of a talkative person so I'll probably just call the and I wanna get the same the same person cuz I like talking to ya.

utterance: Oh sir thank you so much. I like talking you too to you too sir. but it really just depends on what day you call and who you're calling through to. I don't work every day so you know you may not get me but all of our associates are well trained and they'll be able to actually help you through the process.

utterance: K well I'm pretty sure they're just as good as you.

utterance: Oh yes they are sir. Yes they are. They've been well vetted. All right sir. to give you this list at first you're gonna need a business license. We need that information the additional documents are two years of personal tax returns two years or business tax returns and two years of your own financial statements.

utterance: OK.

utterance: yes sir and like I said that's on top of additional documentation you may need to complete the processing of the application as well so you're gonna do a term loan you would also need to give us a little bit of information on the term and how long and the amount you would actually need for this loan.

utterance: OK sounds pretty good.

utterance: OK sir. Is there anything else I can help you with today Mr. Grayson?

utterance: Oh no that's about it.

utterance: All right. Thank you so much for your time and patience. Again my name is Cassandra. And I hope you enjoy the rest of your holiday.

utterance: Thank you Cassandra. You do the same.

utterance: Thank you sir. Bye bye.

utterance: Bye bye.


utterance: Hi this is Jamie Cruz at Intellibank. What can I do for you today?

utterance: Hi! You know I was online just checking my account balance and all that stuff and I realized there were some things I wanted to do but I can't do online. so I figured I would just give you a call. I'm sure that's probably easy for you to pull up I know that I have I think I pay three treasury bonds right now?

utterance: OK, so did you want to go ahead and get the yield of those bonds?

utterance: Yes, please. That'd be great.

utterance: OK great. Yeah I'd be more than happy to help you out with that today. Can I start by getting your full name and your date of birth please?

utterance: Yes. Julie J U L I E Haber, H A B E R. And date of birth is three twelve seven.

utterance: Three twelve eighty-seven. OK Julie I am going to go ahead and pull up your account. Can I start by getting your account number please?

utterance: Yes, Let me make sure I have the right thing here. OK so it's six seven eight seven six nine five three oh two.

utterance: OK, and just to clarify that was six seven eight seven six nine five three zero two?

utterance: Yes, that's right.

utterance: OK great Julie. So before I can proceed any further, I do need to ask you a few security questions for the safety of your account.

utterance: OK, no problem.

utterance: Can I start by getting your PIN number please?

utterance: Yes let me find it. OK I have it here. it's six two five seven.

utterance: Six two five seven. OK great and you might recall that when you created your account, you did set up a few security questions. So I'm going to go ahead and ask those now.

utterance: OK, no problem.

utterance: OK, what is your mothers maiden name?

utterance: Williams.

utterance: OK, and what high school did you go to?

utterance: Wright, W R I G H T.

utterance: OK. Thank you verifying that information for me Julie. I am gonna go ahead and pull up your account, so give me just one second please.

utterance: OK, no problem.

utterance: OK Julie, I do have your account up in front of me. And you said you wanted to check the yield of a few of your treasury bonds, correct?

utterance: Yes, I believe I have three in there.

utterance: OK and what what type of bond was that?

utterance: they should all be ten year.

utterance: Ten year bonds? OK just give me one second.

utterance: OK.

utterance: OK. So it looks like the yield on the first one is point seven five.

utterance: OK.

utterance: On the second one it's, seven percent.

utterance: OK.

utterance: And on the third one it's, two point five percent.

utterance: I'm sorry, could you repeat the last one?

utterance: Yes, it's two point five percent.

utterance: OK, great.

utterance: OK. And I know you said you started out online, and you couldn't find this information. We actually do have this available online. It is a little bit tricky to get to, usually.

utterance: OK.

utterance: but once you're in the bond section of your account in the bottom left hand corner. There is a little a little button that look's like a treasure box.

utterance: Oh, OK.

utterance: And when you click on that, you will be able to get the yield of your treasury bonds going forward.

utterance: OK, do you mind while I have you on the phone if I just see if I can find that really quickly.

utterance: Sure, go ahead.

utterance: I'm pulling it up here. clicking on bonds. on the bottom left. Oh yes I see it! OK great! Great, thank you for that.

utterance: No worries, it is a little bit hidden Is there anything else that I can help you out with, while I'm on the line?

utterance: Mm let me think. Oh yes, yes actually I wanted to schedule a loan payment while I have you on.

utterance: Yeah, I can go ahead and handle that for you. Can I go ahead and get your pin number again?

utterance: Yes. It is six two five seven.

utterance: OK great. And what's the loan account number?

utterance: It is zero five nine three six two eight seven five two.

utterance: OK and just to confirm that was zero five nine three six two eight seven five two.

utterance: Yes.

utterance: OK great and can I go ahead and get the bank account number of where you want the payment to come out of?

utterance: Yes. So it is, the account number is seven four eight nine five six three two zero four.

utterance: Zero four. OK and.

utterance: Oh the routing number you need too, I bet. that is let me see here. OK three one one five eight nine five six three two.

utterance: OK, and just to confirm the account number was seven four eight nine five six three two zero four?

utterance: Mm

utterance: And the routing number was three one one five eight nine five six three two.

utterance: Mm

utterance: OK great and what date did you want to make this payment for?

utterance: let's see, what is today? Today's the eleventh right? OK. So can we do the fourteenth?

utterance: Yes.

utterance: We sure can. Give me just one moment. OK so I do have you all set for the fourteenth. You should be receiving an email from us shortly. Just letting you know that you did schedule a loan payment and it'll be a virtual receipt for you. Is there anything else that I can help you out with today Julie?

utterance: no, I think that was it.

utterance: OK, have a lovely day.

utterance: Thank you, you too.

utterance: You're welcome.


utterance: Hi, this is Jessica Day at Intellibank. What can I do for you today?

utterance: Hi, how's it going? yeah so the the reason for my call is I'm I'm wondering what my net income is?

utterance: OK, let me pull up your account so I can check those. Your net pay. can I have your credit card number please?

utterance: Sure sure sure sure. Hold on give me one second. Hold on let me just find that.

utterance: Of course.

utterance: Think, think I have it in my wallet hold on. OK yeah it's it's four eight six two three three four oh one five nine six.

utterance: OK.

utterance: OK, great and before we go any further I need to verify some information for security purposes.

utterance: Sure.

utterance: OK, so what is your first name?

utterance: Oh, so I guess my name is Mark James.

utterance: Mark James.

utterance: Yeah.

utterance: OK, and what's your date of birth please?

utterance: Date of birth is ten fifteen ninety-three.

utterance: OK, ten fifteen ninety-three you said?

utterance: Yes.

utterance: OK, great. OK, and so we're gonna go through your security questions.

utterance: OK, sure.

utterance: So what street were you born on?

utterance: I was born on three nineteen Nottingham Drive.

utterance: Nottingham is that Nottingham with an N?

utterance: Yeah, N O T T I N G H A M Drive and it's Kennesaw, Georgia.

utterance: OK, and for your second security question it says what was the name of your first teacher?

utterance: first teacher OK, her name was Ms. Gore.

utterance: Ms. Gore.

utterance: Ms. Gore.

utterance: OK, OK, thank you for verifying your information.

utterance: Oh, no problem, no problem sure.

utterance: Do you have a statement for your net income?

utterance: I do hold on let me let me just get one. Give me a couple seconds I'll go grab it real quick.

utterance: All right, yeah here it is here it is OK I I pulled up the statement like anything in particular on the statement you want?

utterance: Sh~

utterance: Sure I'm I'm just looking to find out what time period you'd like to find out your net income?

utterance: Oh, yeah so I'm I wanted to know pretty much for like the the June period of this year. Like the June going a little bit into July. Like into like the first week of July. But mostly like like June two thousand twenty-one.

utterance: OK.

utterance: So maybe June first through July fifteenth?

utterance: Yes, that'd that'd be great.

utterance: OK, I'm pulling it up right now. Let me see.

utterance: Great thank you so much.

utterance: just a moment please.

utterance: OK, it's saying that your net income was a hundred thousand dollars.

utterance: OK, OK, that yeah, that makes sense. all right, and and so that that's for the month of of June right? June June going up to into the fifteenth?

utterance: Mhm.

utterance: Yes, would you like to know about any of the other months?

utterance: Actually could you tell me like going into into August like what it would be?

utterance: OK, let me take a look at that for you just take one moment.

utterance: OK, so for August your net income was seventy-five thousand.

utterance: OK, got it. All right, OK, that's that's really good to know. so based on my net income is it would I qualify for a loan? Like a like a short term loan? Or what kind of loan could I qualify for with this kind of a net income.

utterance: based on your net income you would have no problem getting a loan. But I guess let's talk about what type of loan are you looking for?

utterance: Oh, for the type of loan like I was looking for like a like a loan. Like it was an auto loan. But it would be for like my business so yeah an auto loan for my business.

utterance: Yeah we do that. So it's for like a company car?

utterance: Yeah, exactly that's maybe like in the range of like fifty thousand dollars.

utterance: Yeah, based on your net income you would definitely qualify for that.

utterance: So what I would have you do was go online to our website and there's gonna be an application on there and you go ahead and submit that and within two business days we'll get back to you.

utterance: OK.

utterance: OK oh, that that seems pretty pretty simple. All right, so I just submit it and then I'll here back from from from y'all?

utterance: Mhm.

utterance: Yeah, yeah we'll usually we'll send you an email first saying like yes you've been confirmed for this loan. And then we'll follow up with a call just so we can answer any of your questions and get you ready to go.

utterance: OK, that that makes sense. All right, well so I'll do that. you've been extremely helpful. What's your name?


utterance: Thank you for calling Intellibank. This is Jacob. How may I be of service to you today?

utterance: Hey Jacob. I just wanted to get an automatic billing set up for some some work that I did I paved paved my cousin's driveway and I just wanna get that payment collected.

utterance: All right. That won't be a problem here. Sorry to hear that you're having payment collection issues.

utterance: That's all right It's my cousin, can't blame him. I I know where she lives so can't blame him. We'll get this situated.

utterance: So I'm gonna need your full first and last name as it appears on your account to get us started today.

utterance: first name is gonna be Otto O T T O and the last name is Phillips. P H I L L I P S.

utterance: All right Mr. Phillips. And I'm gonna need your date of birth.

utterance: my date of birth is gonna be six two seventy-eight.

utterance: All right. And I'm going to need your six digit account number.

utterance: So the six digit account number is gonna be seven seven three two seven five.

utterance: All right. And your four digit PIN?

utterance: Four digit PIN is gonna be two eight seven six.

utterance: OK, just hold on a second while we pull up your account.

utterance: All right, thank you. So how's your day going so far?

utterance: Not too bad. How are you doing?

utterance: Good, good. just trying to get gigs here and there. I run my own cement company so I'm just trying to trying to make it.

utterance: Well, congratulations on your cement company!

utterance: thank you yeah if you ever need anything, any driveways done or redone at your your house, you know, just let me know! Give me a call!

utterance: Well thank you, I will definitely keep you in mind. We love to support our customers here at Intellibank. All right. I have your account all pulled up here. and which one of your accounts were you looking for those funds to go into?

utterance: into the checking account would be great, please.

utterance: All right.

utterance: OK and now I'm gonna need to get the info of the person who we're going to be billing. So I'm gonna need to start by getting their full first and last name.

utterance: All right. Do you mind if I put you on a brief hold? I just wanna verify the spelling. I know I have the name written down here. do you mind if I I verify check on that real quick?

utterance: Oh please take your time.

utterance: All right. Thank you.

utterance: All right. I think I pulled it up here. So the first name is Zuri sort of that was Z as in zebra, U R I and the last name is Newman. N E W M A N.

utterance: All right and I'm going to need their account number.

utterance: All right. Their account number is gonna be six six seven five nine nine.

utterance: And I'm gonna need their nine digit routing number.

utterance: the digit routing number is going to be eight five six six seven two five five eight.

utterance: And how much is this going to be for every month?

utterance: It's going to be in the amount of twelve hundred dollars a month.

utterance: All right. Well I have that all set up for you.

utterance: I just wanted to verify, this is what bank this is? I I I have a couple of banks with the name Intel in it. I just wanted to make sure this was the proper one. Is it Intellicorp?

utterance: no this is Intellibank.

utterance: OK, gotcha. I just wanted to verify that. All right, perfect. So yeah, we're all set up.

utterance: All right. Well then you have a lovely rest of your day and thank you for calling Intellibank.

utterance: Thank you.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Mitchel.

utterance: How may I help you today?

utterance: Hi, Mitchel. my name is Christine. I just started my new business but you know it's it's it's been hard with the pandemic. it happened like right before, so I think I need to like open like a new line of credit or like just some way to you know, like we're not in debt but we're really running low on our savings and I think that like maybe I need to make some more investments before I can really compel the business vision forward.

utterance: Well, I can send you out a new credit card today if you'd like.

utterance: Yeah. That sounds great.

utterance: All right. So, to start this process I'm gonna need to get quite a bit of information from you.

utterance: gonna need to your name, first and last as it appears on your Intellibank account.

utterance: Yeah, it's Kristine with a K and my last name is Luna.

utterance: All right. And, what is your date of birth?

utterance: It's October twentieth nineteen ninety two.

utterance: OK. And, your address?

utterance: It's three eight six six Wilshire Boulevard.

utterance: And, I'm gonna need your social security number.

utterance: Yeah one eight zero three six one five nine six.

utterance: All right.

utterance: And, I'm gonna need your driver's license or state issued ID.

utterance: it's fine if my driver's license is like almost expired, right?

utterance: Absolutely, as long as it isn't already expired.

utterance: OK. If it's about to expire tomorrow is it still valid for today?

utterance: Yes, absolutely.

utterance: OK. I'm I'm gonna go to the DMV as soon as possible but just been really busy.

utterance: my driver's license currently is Y six six seven four two two one six.

utterance: OK.

utterance: And, I'm going to need your email address.

utterance: Yeah let's see a good one for the business probably Kristine at groomers doggies dot com.

utterance: OK. And, what is your digit security PIN?

utterance: Seven four seven one.

utterance: And, what's the name of your business?

utterance: Groomers Doggies.

utterance: And, are you the sole owner?

utterance: Yeah.

utterance: OK.

utterance: And, what was your business' establishment date?

utterance: it was March fifth, twenty twenty.

utterance: What are your gross annual sales?

utterance: I wanna say like fifteen thousand.

utterance: OK.

utterance: And, I'm gonna need your tax ID number.

utterance: Oh, OK. my tax ID number is five one five seven seven zero seven four.

utterance: OK. Great. Well, that was all I needed for that.

utterance: give me one second while the system loads and finishes this up.

utterance: So the credit card's come like soon?

utterance: you should receive it in three to five business days.

utterance: Can I use it online before I receive it?

utterance: No, unfortunately you can't.

utterance: OK.

utterance: All righty. That is all set. Was there anything else I can help you with today?

utterance: Yeah, I'm looking like some of these stocks on Wall Street I and I just wanna know like how much those cost.

utterance: sure. Any stock in particular?

utterance: I don't know. What's popular?

utterance: I can look up Tesla.

utterance: Yeah, I yeah sure.

utterance: All right. That is at two hundred fifty-nine dollars and thirty-eight cents. Anything else I can help you with today?

utterance: No, that's all.

utterance: All right. Thank you for calling Intellibank and have a wonderful rest of your day.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Hey, I wanna change my phone number.

utterance: Not a problem at all. Be more than happy to assist you with that Ma'am. And if I could just ask, what is your first and last name?

utterance: Evelyn Richards.

utterance: OK, and Ms. Richards, if you would, just let me know what's the name of the business that has an account with us here today.

utterance: Sally's Hair Salon. You know I also, if you don't mind. I want the balance on my SBA loan too.

utterance: Absolutely happy to assist you with that Ms. Richards. And of course address any other concerns that you might have.

utterance: OK, thank you.

utterance: You're welcome. How's everything going today for you?

utterance: Well, everything's going well.

utterance: Are a lot of folks coming in.

utterance: to the beauty place wanting to get dolled up for Halloween?

utterance: Yes and even and everything else.

utterance: Exactly I guess you know people gotta look good no matter what time of the year or what holiday it might be.

utterance: I totally agree and I you know I was out there with the traffic you know and it was just so heavy you know so I was trying to make sure I got back in place to make sure I got them all assisted with helping them get dolled up.

utterance: Well hopefully you don't overwork yourself too much there. You know space them out your clients so that your customers that you know you don't have to you know oh if you will break your neck trying to get back to the to the to the to the office.

utterance: I agree I just don't want them having to wait on me.

utterance: Yes Ma'am. I completely understand that. Well Ms. Richards I'm just going to ask a few questions and this is really for your security of your account because we need to verify some information. Just to protect your account information. Is that all right?

utterance: That's fine.

utterance: OK and Ms. Richards if you would, let me know, what is your date of birth and your email address?

utterance: Eleven eleven eighty-four E dot Richards at Sally H S dot com.

utterance: OK. You said that was E dot Richards at Sally Sally's HS dot com?

utterance: That is right.

utterance: OK. Awesome and Just a couple of more questions I need to ask and we'll be able to make sure we get this changed to the address as you mentioned. Or pardon me. The change to your phone number as you mentioned. if you would, let me know what is your account number? for your your loan. SVA loan.

utterance: It's three two eight one seven four.

utterance: OK that's three two eight one seven four?

utterance: OK I'm sorry hold on no that's not correct. It's three two eight one seven four four. I left out one of the fours at the end.

utterance: Not a problem, so just let me repeat that. You said it that was three two eight one seven four four. Is that correct?

utterance: Correct.

utterance: Yes Ma'am I was able to get that pulled up and one last question. and we'll be able to proceed here Miss Richards. What is the PIN number for your account?

utterance: One zero one seven.

utterance: That PIN is one zero one seven?

utterance: Yes.

utterance: Terrific! Yes ma'am. OK. We was able to get everything confirmed and verified on my end. And yes ma'am. What is the phone number that you wanted to change or add to the account. Are you going to be adding a phone number or are you going to be changing your existing phone number?

utterance: Well, I need to change it because there were some issues on that other phone line.

utterance: OK. Not a problem. You said there were some issues on the other phone line?

utterance: Yes.

utterance: OK. Not a problem. We're still glad you called so that we can get this change made for you. Even though you know there was something as you said with that other phone line. What is the new phone number that you wanted to add to the account?

utterance: OK. It's six seven eight three six one four two five three.

utterance: OK. I'll repeat that back to you. That was six seven eight three six one four two five three. Is that correct?

utterance: That's right.

utterance: All right. And I've gone ahead and gotten that changed and processed in the system. So that number is now added to your account. and also to answer your question. The balance that's on your SVA loan with us. You have an SVA five oh four loan with us. Are you ready for it?

utterance: I'm ready.

utterance: OK. your remaining balance on that is twenty-three thousand five hundred and eleven dollars.

utterance: All right. Can I repeat it?

utterance: Sure.

utterance: Twenty-three thousand five hundred and eleven dollars?

utterance: Yes ma'am that is the balance that is on your SBA five oh four loan.

utterance: All right. Well, thank you so much.

utterance: Well Ms. Richards let me just ask you this. Is there anything else I can assist you with?

utterance: No, nothing else for today.

utterance: Well terrific Ms. Richards. We certainly do appreciate you giving us a call here at Intellibank and you have a fantastic day.

utterance: And you as well.

utterance: Bye bye now.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you today?

utterance: Hi.

utterance: This is Peter Davis. I have a problem with my bank statements. I don't get them on on my address any more.

utterance: Well I'm so sorry about to hear that Mr. Davis. Let me get some information and we can verify all of your account information. OK so let's begin. What's your first and last name again?

utterance: Peter Davis.

utterance: OK and your date of birth Mr. Davis.

utterance: November four nineteen sixty-eight.

utterance: And we do have a PIN listed on this account. Can you please provide that for me?

utterance: That's four times eight yes.

utterance: OK so eight eight eight eight?

utterance: OK Mr. Davis. And let's see here. So the address I have on file is one two five South Fourth Street.

utterance: Correct.

utterance: No no no no no. That's the old one.

utterance: OK Mr. Davis, so let me get in there so I can correct this for you.

utterance: So maybe that's the problem with the statements.

utterance: Yeah possibly so. Let me look into your account. And it looks like yes, all of your bank statements have been returned to us. there was not an updated address listed on the returned mail, so let's go ahead and get that corrected for you. So what is the new address?

utterance: OK.

utterance: That's one thousand Maryland Street, Austin, Texas, seven eight one two two.

utterance: OK, one thousand Maryland Street, Austin, Texas seven eight one two two.

utterance: Yes.

utterance: OK Mr. Davis. Oh I've got that updated for you. Is there anything else you need to update or do you want me to go through all the information that we have, just to verify it?

utterance: Yeah, make it all update now.

utterance: OK Mr. Davis. let's see. Let's start with your security code we have. So lets let me get that information for you to make sure we have that all verified. What is that security code name?

utterance: That's Marlen. M A R L E N.

utterance: OK Mr. Davis so that does verify and let's see here. We have this an email on address on file that says Winston fifty-five at Tom's Grocery dot com.

utterance: No that's the old one.

utterance: OK Mr. Davis, so let me get rid of this one. What is the new email?

utterance: give me a second, I have that somewhere here. I don't know what it's just brand new. I forgot it.

utterance: Not a problem Mr. Davis. I I will be here waiting for you.

utterance: Let's see That is Peter sixty-eight Davis at Gmail dot com.

utterance: OK Mr. Davis so I've got that updated to Peter sixty-eight Davis at Gmail dot com.

utterance: Yes.

utterance: OK so all of your bank statements will be coming to this email address also, like we just set up. let's see what else we have here on your account.

utterance: Drivers.

utterance: License?

utterance: Let me go to that screen Mr. Davis. OK, let me verify that information with you.

utterance: OK that's five zero zero two one four eight one.

utterance: Five zero zero two one four eight one?

utterance: Yes.

utterance: OK Mr. Davis, that is the correct one that we have on file.

utterance: Social security?

utterance: just the last four digits please.

utterance: OK that's two two zero zero.

utterance: OK, that is correct what we have on file as well. And let me see. Let me look at the loans that you have on file. Looks like you're completely up to date Mr. Davis and I don't think I have any other information that we need to update for your account.

utterance: Well I can update my security PIN code.

utterance: Yes Mr. Davis, so you wanna change your PIN code? OK then keep in mind this PIN code is only for when you call in to our telephone banking service. This does not affect your cards. OK?

utterance: Yes.

utterance: Yes.

utterance: I understand.

utterance: Yes.

utterance: OK so that number we have currently is eight eight eight eight. Is that correct?

utterance: Correct.

utterance: And what is the new one you want want it to be?

utterance: One one zero nine.

utterance: OK so one one zero nine. OK. That has been updated. Is there anybody that you would like to add to this account for calling in and checking on things for you?

utterance: No.

utterance: No no that's not necessary.

utterance: OK Mr. Davis. Right now, let's see. I think we've got everything updated for you. Would you do you receive our newsletter?

utterance: No.

utterance: OK Mr. Davis would you like to receive that via email?

utterance: yes, through email please.

utterance: OK so we have a new one coming out beginning in about two weeks so I have that started for you. It's all about our bank and what's going on with our investors and new interest rates and various credit cards you can apply for.

utterance: OK sounds good.

utterance: OK Mr. Davis is there anything I I can help you with? Anything else?

utterance: No that's it. Thank you very much.

utterance: OK thank you Mr. Davis for being a great customer of Intellibank. This is Mary, have a great day.

utterance: OK bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hi, this is Peter Davies. I want to update my address for my business.

utterance: OK Mr. Davies, I'd be happy to help help you with that. just a moment please. OK, so let's begin here with the update. What's your first and last name again?

utterance: Peter Davies.

utterance: OK. Mr. Davies. What's the name of your business?

utterance: Tom's Grocery.

utterance: OK. And the date what is your date of birth?

utterance: November four nineteen sixty-eight.

utterance: OK, November fourth nineteen sixty-eight. Oh, that's a great year Mr. Davies.

utterance: Yep.

utterance: so we have a pin security code on your account, do you know what that is?

utterance: Yes. Four times eight.

utterance: OK. Eight eight eight eight?

utterance: Yes.

utterance: OK, we got that. OK. So let's see, the address that I currently have listed is fifteen oh one South First Austin Texas seven eight seven one seven.

utterance: Yes, that's the old one. The new one is one thousand Mary Lynne Street Austin Texas, seven eight one two two.

utterance: OK. one thousand Mary Lynne Street Austin Texas, seven eight one two two.

utterance: Yes.

utterance: OK Mr. Davies. Let me get that information in.

utterance: OK.

utterance: And do you have my correct email?

utterance: just a moment.

utterance: So what what email address do you would you like to use Mr. Davis?

utterance: That's

utterance: Peter sixty-eight Davies at Gmail dot com.

utterance: OK. Peter sixty-eight Davies at Gmail dot com?

utterance: Yes. So my bank statements, will they come on time on my new address?

utterance: Yes Mr. Davies, we haven't closed out the month yet so your bank statements will be arriving at that new address. is there any way you would like to or be interested in receiving these electronically?

utterance: maybe that is better yeah because I getting so much paper these days. Yeah OK, let's do that through email.

utterance: OK Mr. Davies. let me switch that over here for you. Gotta uncheck a couple of things. All right, I've got that set up. So you now will receive them electronically at your email address of Pier sixty-eight Davis at Gmail dot com.

utterance: Yes.

utterance: OK Mr. Davies. Can I possibly you in applying for a credit card or a loan?

utterance: do you have a gold credit card?

utterance: Yes Mr. Davies, we actually have a gold business credit card, it's our Intellibank special it has a low interest rate, and we do have high available credit limits on it.

utterance: Yeah. Can you send me the information through email please?

utterance: Yes Mr. Davies, I will get that set up and send that over. OK. You should be receiving that in the next probably hour. If you don't receive it, just please either check your spam your or your junk email, and if you don't receive it just give us a call back.

utterance: Yeah, you don't have a traveler's card do you?

utterance: Mr. Davies, we actually do not have on.

utterance: OK.

utterance: We offer the silver and gold business credit cards.

utterance: Mhm.

utterance: OK. there's another thing, I want to change my security pin.

utterance: OK, no problem Mr. Davies, let me get back to your account screen. And the current pin you have, as you said is eight eight eight eight.

utterance: Yes.

utterance: OK, let me get that off. And for security questions, what is your mother's maiden name?

utterance: That's Marlen. M A R L E N.

utterance: OK. I've entered that and your account has been verified. So what is the new pin that you would like to use?

utterance: One one zero nine.

utterance: OK. So we got one one zero nine. OK, that is in effect. just keep in mind, this is only for when you call into the bank, it's not for your debit or any other cards that you have.

utterance: Yes. And then I also want some information about a loan.

utterance: OK Mr. Davies, we have multiple loans. would you like me to send all the different various ones we have over to you via email?

utterance: Yes please.

utterance: OK so we have.

utterance: No. That. You know what, can you send that my mail to my company's address?

utterance: Yes. So to Tom's Grocery at one thousand Mary Lynne Street, Austin Texas?

utterance: Yes.

utterance: OK Mr. Davies, I will get that set up. So those will probably go out in the mail first thing tomorrow unless you need this expedited.

utterance: No, that's it's OK.

utterance: OK Mr. Davies. So once you get those loan applications you can review them. If you have any problems or questions just call us and we can walk you through or give you any hints or tips about which one might be better for your business.

utterance: OK. Thank you very much.

utterance: OK Mr. Davies, is there anything else I can help you with today?

utterance: No thank you.

utterance: OK then Mr. Davies, well thank you so much and have a great day. Thank you for calling Intellibank. This is Mary.

utterance: OK. Bye bye.

utterance: Goodbye.


utterance: Hello, thank you for calling Intellibank, my name is Margarete, and I will be assisting you tonight on this call. How may I assist you?

utterance: Hey Margarete, I'm calling because I need to cancel a check.

utterance: Okay, you need to cancel a check.

utterance: That's right.

utterance: OK, I can definitely assist you with that and I am here to provide you with outstanding customer service.

utterance: Alright and not only do I have to cancel the check but also well no, I guess I can do that myself. Yeah, I just need to cancel the check.

utterance: OK.

utterance: I was gonna say I need to issue another check but I realized like that you don't do that, I just simply write another one.

utterance: OK.

utterance: Woo, silly me.

utterance: No, it's I I it's OK, I sir, may I get your name please?

utterance: Yes, my name is Leon Stills.

utterance: OK, it's Leon as L E O N?

utterance: That's that's correct.

utterance: And is Stills S T I L L S?

utterance: I can tell you won your fourth grade spelling bee.

utterance: I did do well in spelling in school. Thank you. OK, Leon I'm just gonna input this information in so I can pull up your account.

utterance: Right.

utterance: My social security number is four two one sixteen .

utterance: Oh. Oh, you. Sir?

utterance: You don't need to give me your social. That is your own personal information but thank you for having that ready.

utterance: Oh, OK.

utterance: Leon what I do need though is your date of birth.

utterance: Right. It's six twenty-eight nineteen eighty-five.

utterance: OK, great and then I just need your PIN number.

utterance: PIN number, of course, why didn't I have that ready? could you hold on for one second?

utterance: Of course.

utterance: And while I'm scavenging for that, how's it looking where you are?

utterance: Busy day?

utterance: yeah, it's been been a great day, busy, things are flowing and and it's a nice day outside. How about for you?

utterance: It's pretty chilly over here. My little toes are like feel like little ice blocks but I'll be home pretty soon.

utterance: Aww.

utterance: OK. You still, you still at work?

utterance: Yeah any.

utterance: I am still at work and yeah I'm using company time to make my personal calls.

utterance: Well you gotta do what you gotta do.

utterance: Well thank you for understanding.

utterance: all right. I I found that number for you.

utterance: All right.

utterance: It's twenty-eight seventy-five.

utterance: OK, one moment. All right. Terrific. I have that and just because we do value your your safety and your security here at Intellibank, may I ask what is the name of your childhood pet?

utterance: Yes, it's Buddy.

utterance: Buddy. OK. All right one moment. OK, that is a match and it did let into the system. So let me ask you I see here that you have our Premier Business excuse me, Business Preferred Account with us checking account.

utterance: That's a B.

utterance: U D D Y.

utterance: Yes, oh you mean my oh is it Preferred I thought it was Profound.

utterance: Well, you are a profound customer and what you have with us is your Business Preferred Checking.

utterance: Got it.

utterance: OK. So, let me get the check number that you would like to put a stop payment on.

utterance: OK, it's one one two five eight one nine.

utterance: OK and one one two five eight one nine.

utterance: Yes, and that check is dated for two days ago.

utterance: OK. What I need is just the amount?

utterance: Oh the amount could you hold on for one more second?

utterance: Of course.

utterance: Just checking to see check the ledger OK it's for eight hundred and sixty-three dollars and twenty-nine cents.

utterance: OK.

utterance: And Leon I also just need to put down a reason that you want to put a stop payment on this check.

utterance: Do you really need a reason cuz it maybe a little embarrassing?

utterance: Well, you don't have to go into detail but I just have to put something in there for the system to accept it.

utterance: Oh, right fine, it's just this, I spelled I spelled I spelled someone's name wrong.

utterance: Oh.

utterance: And the name was Brandon Washington.

utterance: What, that that's a perfectly valid reason for for they won't be able to cash the check if the name isn't right. That's that's OK.

utterance: No, they won't because they went to the bank and and tried to cash it.

utterance: But you know what, your not the only person that's happened to so, just let me just put down invalid information is what I'll check off here OK, it also keeps your reputation safe with us. OK, so Leon let me just and then I'll go ahead and process this.

utterance: OK.

utterance: We're canceling check number one one two five eight one nine in the amount of eight hundred sixty-three dollars and twenty-nine cents due to invalid information.

utterance: Yes.

utterance: All right just one moment while I go ahead and process this request.

utterance: OK.

utterance: OK, great. It is done and taken care of and I just want to remind you to that you can also do this online or in the app if you have that. Of course, I'm always happy to assist you if you need for, if you need help.

utterance: Yeah, this digital age, I prefer to speak to a fellow human being.

utterance: I hear you. Well if there isn't anything else I can help you with, then I wish you a very good evening Leon.

utterance: Thank you very much. I wish you a very good evening too and a Merry Christmas.

utterance: Merry Christmas to you too.

utterance: Thank you.


utterance: Hi thank you for calling Intellibank customer service. My name is Leslie. I will be your customer representative today. How can I help you?

utterance: Hey Leslie. I need to This is my second time calling. I'm trying to I'm trying to add my mom to my account. and I called a week ago more than a week ago actually kinda like eight eight days ago to do this exact same thing and it hasn't gone through yet. So I don't know if it was something on my end that I did incorrectly or if it just takes time. To update the system. But it's been a long time. I feel like eight days is a long time so I don't know. I'm just calling to see to check up on that if it went through at all. yeah cuz I'd like to add my mom to my account please.

utterance: Yeah I'm so sorry to hear that the change hasn't been made. I'm looking. Let me go ahead and get your first name last name and some information to verify your identity and we'll go ahead and look at the root of this problem. So why don't you provide your first name and last name.

utterance: Ok Robert Miller.

utterance: OK thank you Mr. Miller and what is your date of birth?

utterance: Date of birth is November third nineteen eighty-five.

utterance: November third nineteen eighty-five. Fantastic. And can I get your account number?

utterance: OK account number is nine eight seven one five three two.

utterance: Fantastic and I am just putting that in the system. Bear with me a second.

utterance: That's OK. Thank you. How was your day?

utterance: Oh it's been it's been going pretty well. Just just answering a few phone calls and everyone has been absolutely pleasant today. So it's been a good day.

utterance: Where are you guys at? Where are you calling me from?

utterance: well we are. We have several service centers. To be honest. So depending when you call and where you're calling from you might get a different area. But right now we are in Cincinnati Ohio.

utterance: Oh that's cool.

utterance: Yeah.

utterance: I don't know anybody from Cincinnati. That's cool. You're the first person I know man.

utterance: O H.

utterance: Yeah.

utterance: All right. So let's let's go ahead and get your pin number and we'll get you into the account.

utterance: OK pin number is seven seven two six.

utterance: Seven seven two six. Fantastic. All right I'm looking at your account and it looks like you have a Smart Savings Account with us. Your business has been doing well. that's fantastic. So I guess we'll be adding another member to your business account. This will be your mother as you mentioned. Does she does she work with you?

utterance: Yes she does.

utterance: Oh that's great. I love to hear about family businesses.

utterance: Yeah.

utterance: OK so let me ask her first name and last name.

utterance: OK first name is Lisa.

utterance: OK.

utterance: Miller.

utterance: Miller. Fantastic. OK so I'm going to be creating an account for Lisa Miller to be able to. or I'm adding a user to your account. And her name is Lisa Miller. Let me go add and fill out some more of her information. What is her street address?

utterance: It's two zero one one North Park Avenue Apartment three one one. Chino Hills California nine one seven four nine.

utterance: Fantastic. Thank you so much. And will this also be her mailing address?

utterance: yes.

utterance: OK. So she'll be receiving all information about your account at that address. Can I go ahead and get her Social Security number?

utterance: Yes it's three seven one zero one eight two two eight.

utterance: Fantastic. And can I get her driver's license and the state that it corresponds with?

utterance: It's Driver's License is D eight one one five six three three California.

utterance: Fantastic. Just putting that in the system right now. All right and Can I get her date of birth?

utterance: It's seven seven nineteen fifty-nine.

utterance: Great. Thank you. And what email would she like to use?

utterance: OK let's see here. Her email address is pretty simple. It's just Lisa Miller spelled out her name fifty-nine five nine at Yahoo dot com.

utterance: Fantastic. I have that in the system. And what pin would she like to use going forward?

utterance: Six six one six.

utterance: Six six one six. All right. Great. Thank you. OK so I'm going to go ahead and add her to your account. Now since you are the main account user you have the ability to to make limitations onto what sort of transactions additional users can complete. For example you can authorize transactions or you can limit what bank statements they can see or what transfers they can make between accounts.

utterance: Mhm.

utterance: So if you'd like to do any of that you can go ahead and do that now. If not your mother has complete access once this gets approved.

utterance: Yeah full access for my mom. She's I trust her.

utterance: That's fantastic. All right. is there anything else I can help you with today?

utterance: That's it.

utterance: OK so please stay on the line for a short survey to let us know how we have served you today. And if that is all then we'll go ahead and get those changes done. Thank you so much and we appreciate your business.

utterance: Thank you.

utterance: Bye.


utterance: Hi. Good morning. Thank you for calling Intellibank. This is Ashleigh speaking and how may I assist you today?

utterance: Good morning Ashleigh. How are you doing today?

utterance: I'm doing very well ma'am. Thank you so much for asking and how about yourself?

utterance: I'm also doing well. The reason I'm calling Intellbank this morning is I'm needing a secure loan. And I have collateral for the for the loan.

utterance: OK. ma'am, just real quick. Two different things. Now I know there is an Intellbank out there, but this is Intellibank. just trying to make sure that you're calling the correct bank.

utterance: I'm so sorry. I I can't believe I said Intel. I use Intellibank.

utterance: OK. OK. That's no problem ma'am, I just wanted to go ahead and clarify that. And you said you were needing to get a loan and you had collateral, so would you be needing to apply for a secured loan?

utterance: Yes please.

utterance: OK. All right. I'd be more than happy to assist you with that this morning ma'am. Now I do need to get some information from you so I can go ahead and get this application all processed for you. May I have your name as well as your address please?

utterance: Yes ma'am. I'm Annabeth Cruise. And I live at three eighty-two Sweetwood Drive, Inglewood, California.

utterance: OK. I have your first name as Annabeth. A N N A B E T H. Your last name is Cruise. C R U I S E?

utterance: Correct.

utterance: Thank you. And I have your address as three eight two Sweetwood. Now is that one word or two?

utterance: One.

utterance: OK. Sweetwood Drive in Inglewood California?

utterance: Correct.

utterance: Wonderful. And May I have your ZIP code please?

utterance: Eight zero one one two.

utterance: OK. Eight zero one one two. Thank you. And may I have your Social Security number please?

utterance: Yes ma'am. My Social is six one five two four one five five eight.

utterance: All right. Six one five two four one five five eight?

utterance: Correct.

utterance: Thank you Ms. Cruise. And may I have your driver's license number please?

utterance: Yes ma'am. It's six four nine oh one seven six six three.

utterance: Thank you. I have six four nine zero one seven six six three?

utterance: Correct.

utterance: Thank you. And what state is that issued?

utterance: California.

utterance: All right. California. and also Ms. Cruise. I do believe we actually have some accounts with you already. May I have your PIN number please?

utterance: It's eight one seven six.

utterance: Eight one seven six thank you so much. And may I also have your telephone number please?

utterance: I have just replaced my old phone number. I'm not sure you have it. But I'll give you my old one first. It's three oh three three four nine oh oh one eight. And my new number is seven two oh four hundred thirteen fifty-six.

utterance: OK. Thank you so much Ms. Cruise. And it does appear that we do have your new phone number on file, just to clarify that with you. That's area code seven two zero four zero zero one three five six?

utterance: Correct.

utterance: Wonderful. Thank you for that information. And may I have your email address please?

utterance: Yes ma'am. It's A B Cruise sixteen at Gmail dot com.

utterance: Thank you. I have A B C R U I S E one six at Gmail dot com?

utterance: Correct.

utterance: Thank you so much and may I have the name of your business please?

utterance: Yes ma'am. It's A and B Barbecue.

utterance: All right. A and B Barbecue?

utterance: Yes ma'am.

utterance: Thank you so much. And are you the sole owner of this business?

utterance: Yes ma'am, I am.

utterance: All right. Thank you. And what date was your business established?

utterance: May fifteenth two thousand.

utterance: All right. May fifteenth two thousand. And what are your gross annual sales?

utterance: A hundred thousand a year.

utterance: All right. A hundred thousand a year. Thank you. And may I have your tax identification number please?

utterance: Just a moment. I had it right here. I've misplaced it. Can you give me a moment?

utterance: Absolutely Ms. Cruise. Just let me know whenever you're back.

utterance: I've located it. Thank you for holding. the number for the tax is six three four seven three eight one eight six.

utterance: OK. I have six three four seven three eight one eight six?

utterance: Correct.

utterance: Thank you so much and may I have your business address please?

utterance: Yes ma'am. It's two nine one five Bryan Street and it's located in Inglewood, California.

utterance: Thank you I have two nine one five Bryan. Now is that B R Y A N?

utterance: Correct.

utterance: Thank you. So two nine one five Bryan Street in Inglewood, California?

utterance: Correct.

utterance: Thank you. And may I have your ZIP code?

utterance: Eight zero one one two.

utterance: All right. Eight zero one one two?

utterance: Correct.

utterance: Thank you. And we also need a mailing address for you. That can either be your home address or your business address.

utterance: I prefer you send all my information to my business address.

utterance: OK. So business address. And just to go ahead and verify that again, that's the two nine one five Bryan Street, Inglewood California? Eight zero one one two?

utterance: Correct.

utterance: Thank you so much Ms. Cruise. And you said that you do have collateral. What type of collateral would that be?

utterance: I have a barbecue wagon. And we're gonna and on to it and we're gonna have seating so people can just not just come through the drive through but they can sit down and eat.

utterance: OK. OK. So the purpose of the loan would be construction costs?

utterance: Yes ma'am.

utterance: All right. Thank you so much and what would the collateral type be that you would like to use for the loan?

utterance: Our property.

utterance: OK. Thank you so much. And how much were you looking to borrow?

utterance: I think the addition, we can cover it with thirty thousand.

utterance: All right. Thirty thousand. Thank you so much. And what would you like the loan term to be?

utterance: Two years. I don't want it to go on too long.

utterance: OK. I completely understand Ms. Cruise. And that looks like I have all the information I do need for your application. Now don't forget to please send in your supporting business documentation and then we will get back to you with the results of your application just as soon as possible.

utterance: How do you want me to send it back?

utterance: OK. And you could either send that by email, mail or you could fax it to us, whichever is the easiest. And I would be more than happy to go ahead and give you the address for whichever you would like.

utterance: I prefer to fax it.

utterance: OK. let's see. Our fax number is area code one zero nine eight seven three nine nine five on.

utterance: All right. Is area code one oh nine eight seven three nine nine five one?

utterance: That is absolutely correct Ms. Cruise.

utterance: All right.

utterance: Thank you so much.

utterance: All right. Thank you. And is there anything else I can help you with?

utterance: Not today. Thank you though.

utterance: Well thank you for calling Intellibank Ms. Cruise. You have a wonderful day.


utterance: Thank you for calling Intellibank. This is Bob.

utterance: Hello Bob.

utterance: How can I assist you today?

utterance: Well I just need to acquire some space for my business. So I'm looking to get some more real estate happening.

utterance: OK. Fantastic. Great. Let me see your account number?

utterance: Mhm.

utterance: OK it's four four three six seven one two, four four four four.

utterance: Fantastic. Your full name?

utterance: My full name is Patrictia do you need the spelling of that? P A T R I C T I A.

utterance: Fantastic.

utterance: Mhm. Pezzo P E Z Z O.

utterance: OK. Thank you. Your date of birth?

utterance: My date of birth is January thirteenth nineteen eighty-nine.

utterance: Mm K. Your address?

utterance: Two one two Getcra.

utterance: Mm K mm K.

utterance: No, Boulevard.

utterance: Mhm.

utterance: Getcraft Boulevard. Gecko Lane, Poseidon Way.

utterance: Mhm.

utterance: In the state of Atlantis.

utterance: OK. And the ZIP code?

utterance: Nine zero zero zero zero.

utterance: K. And your Social Security?

utterance: Six two zero three one four two one one.

utterance: Mhm.

utterance: Mhm. And your pin number?

utterance: Zero zero zero one.

utterance: And you marital status?

utterance: Available.

utterance: OK. And your last serious boyfriend?

utterance: Two months ago?

utterance: OK.

utterance: Yeah.

utterance: His his name?

utterance: Mhm. Adam Renier.

utterance: K. His address?

utterance: Two one two, three seven seven Catfish Lane, Candy Cane State Park New York.

utterance: Mhm.

utterance: Mhm.

utterance: Mm K. And his social?

utterance: I only know the last four.

utterance: Go ahead.

utterance: Four three two one.

utterance: His date of birth?

utterance: May twenty-seventh nineteen seventy.

utterance: Mkay.

utterance: Mm K. And so what kind of real estate are you looking to get?

utterance: Oh ideally an old house.

utterance: Sure. You already have the property picked out?

utterance: Mhm.

utterance: OK. And what is the estimated value of the property?

utterance: Five hundred thousand dollars.

utterance: Mkay.

utterance: Were you gonna put down a line of credit?

utterance: So what I was hoping to do is open a line of credit use that to start paying the real estate loan right away.

utterance: Mhm.

utterance: Oh, a little robbing Peter to pluck and pay Paul sort of thing? Well unfortunately, you can't do that.

utterance: Yeah.

utterance: I can't?

utterance: Well because both would be coming from us. So we would essentially be paying our own loan.

utterance: So how we just skip all that and go straight to the loan for the real estate?

utterance: Exactly.

utterance: OK.

utterance: But I do need to know the annual gross of your business?

utterance: Mm it's four hundred and forty-four thousand dollars a year.

utterance: Mkay.

utterance: Is what we're bringing in.

utterance: Mm K.

utterance: And why this property?

utterance: Oh I heard that it's good luck to use an old home for your business.

utterance: Mhm.

utterance: Oh yeah? And where did you read about that?

utterance: Mhm.

utterance: Oh a witch doctor shared that information with me.

utterance: Oh OK. Do you have his address?

utterance: Yes.

utterance: OK go ahead.

utterance: It's thirteen LeBow Way in Pennsylvania Cincinnati.

utterance: Mhm.

utterance: Oh wow. OK. Ever since those states emerged. Oh no, I'm so sorry I mean they got together. What's the word I'm looking for?

utterance: Emerged?

utterance: Yeah. You got it.

utterance: Converged?

utterance: Sure. Convergence of state.

utterance: Sure of course OK.

utterance: Mm let's get practical here.

utterance: How's it looking for the loan?

utterance: We're looking OK. What what down payment did you wanna put down on that?

utterance: Oh I thought we were discussing that.

utterance: Well you wanted to discuss getting a loan.

utterance: And a line of credit which is not possible or feasible or legal.

utterance: Uh-huh.

utterance: Uh-huh.

utterance: So we're gonna have to ask you to put down a down pun. Down payment.

utterance: to put down a pot of paste.

utterance: Pot of paste. What'd a pot of paste do put up a down.

utterance: Fifty thousand dollars.

utterance: OK.

utterance: So ten percent.

utterance: Uh-huh.

utterance: Mkay. And when are you looking to buy this loan?

utterance: Likely tomorrow.

utterance: Tomorrow. Well that won't process for another couple of weeks.

utterance: What's the earliest I can get it?

utterance: Well we need to approve the loan to start.

utterance: I thought you approved me?

utterance: I am talking to you on the phone. That's not approving.

utterance: But you asked about my last partner's banking information.

utterance: Well I'm just a nosy person.

utterance: Oh.

utterance: That really had nothing to do with anything. So if you wanna go ahead and send us all of your business documentation and we'll set you up with somebody and let you know when the loan has been approved.

utterance: Do you need a full length photo of my body as well?

utterance: Yes please.

utterance: OK. So I'll package all that up and send it your way.

utterance: OK fantastic.

utterance: Thank you.

utterance: You're welcome. Thank you for using Intellibank.

utterance: OK.


utterance: Hello, thank you so much for calling Intellibank. How may I help you today?

utterance: OK, hello. My name is Sharlene and I'm having a problem with my statements being delivered via through the mail because if any, it doesn't look true say for me because anybody can get access to it without even me knowing it. So I was looking for another more another more reliable and safer way for me to receive my statement.

utterance: All right, no problem Sharlene. I can definitely help you out with that problem. First I'm going to have to access your information, your account, so I will ask you a piece some pieces of information. Can I have your name and date of birth please?

utterance: OK, my name is Sharlene Peterson, and my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: All right, and can you spell out your last name for me please?

utterance: OK. It is P E T E R S O N.

utterance: All right, thank you so much for that. can I also ask for your PIN number?

utterance: OK, my PIN number is three five oh six.

utterance: All right, and also can I have your account number please?

utterance: just a minute till I fetch it, all right?

utterance: No problem.

utterance: OK, my account number is three five.

utterance: Four six eight six seven two.

utterance: Oh sorry I think I messed up. can I start all over again please?

utterance: Yes, of course.

utterance: OK, it is three five four six six eight seven nine two four.

utterance: All right, and just to confirm that is three five four six six eight seven nine two four?

utterance: Yes that's the correct one.

utterance: All right, thank you. And I'll also ask you for your credit card number, so can I have that please?

utterance: OK. My credit card number is four nine two nine three eight one three two seven five five two two two four.

utterance: All right, thank you so much for that. so I do see you are receiving statements via the mail. and I understand you would like to change it for email statements?

utterance: Yeah.

utterance: Yeah I'd like it I'd like it to be through email so that I can be the only one who can get be getting the only access to it.

utterance: All right, no problem. I understand that. in order for me to make that change can I verify your email address please?

utterance: OK, that's Shapete, that is S H A P E T E, at Yahoo dot com.

utterance: All right, thank you so much for that.

utterance: All right, so your statement method delivery has been updated to email so now you should only receive your statements through email.

utterance: No. Only through email only?

utterance: Yes.

utterance: No, no. OK that's good. And how's the weather over there? Because around here it's quite quite warm, very very warm, very sunny.

utterance: Oh the weather here is the same thing. It's so sunny, it's so warm. I'm very happy about it actually cuz it's been raining lately, so I'm glad the rain went away and the sun came up.

utterance: Yeah it's great. A good weather to to be out having fun.

utterance: Yes, absolutely.

utterance: Yeah.

utterance: Absolutely, I hate the cold weather so I love, love, love the sun.

utterance: Yeah.

utterance: All right, so your email has been updated and you should receive the statements through online and once you receive the email you there will be a link that you will click on and it will take you to your accounts and you will see your statement through that accounts.

utterance: Oh that's great.

utterance: Absolutely, and did you have any other questions for me today?

utterance: No that was it for today.

utterance: All right, no problem. Take care. Have a great day.

utterance: Thank you, you too.