utterance: Hi thank you for calling Intellibank. My name is Ashley. And how may I assist you today?

utterance: Good morning Ashley. How are you?

utterance: I'm doing quite well ma'am and how about yourself?

utterance: I'm well also. This is Cathy Taylor and I'm calling to apply for a secured loan.

utterance: OK I'd be more than happy to assist you with that this morning Ms. Taylor. I do need to get some information from you of course to get the application done. Now I have your name as Cathy Taylor is that Cathy with a C?

utterance: Yes ma'am.

utterance: Thank you. And Taylor T A Y L O R?

utterance: Yes ma'am.

utterance: Thank you. And may I have your street address?

utterance: Three seven one nine Clay Street Indianapolis Indiana.

utterance: OK I have three seven one nine Clay C L A Y Street in Indianapolis Indiana.

utterance: Yes ma'am.

utterance: Thank you and may I also have that ZIP code please?

utterance: Yes ma'am. It's four six two four oh.

utterance: All right four six two four zero. And Ms. Taylor may I have your social security number please?

utterance: It's three oh nine three six six four nine five.

utterance: All right three zero nine three six six four nine five?

utterance: Correct.

utterance: Thank you and may I have your driver's license number please?

utterance: Yes ma'am Five nine four five one six eight eight four five.

utterance: Thank you. And what state?

utterance: Indiana.

utterance: OK so the number was five nine four five one six eight four. I'm sorry eight eight four five and OK and Indiana?

utterance: Yes.

utterance: Thank you and may I have a PIN number for you to able to access your account? That would need to be between four and eight digits long.

utterance: Six six nine four six nine oh eight.

utterance: OK so that PIN number's gonna be six six nine four six nine zero eight?

utterance: Correct.

utterance: OK thank you ma'am. And may I have your email address please?

utterance: Yes ma'am. It's C dot Taylor at Gmail dot com.

utterance: All right C dot Taylor at Gmail dot com?

utterance: Correct.

utterance: Thank you. And what is the name of your business?

utterance: Sweet Blessings.

utterance: Sweet Blessings. I love that. All right and are you the sole owner of this business?

utterance: Yes ma'am.

utterance: OK and what date was your business established?

utterance: April thirteenth two thousand and eighteen.

utterance: All right. Thank you ma'am. And what is your gross annual sales?

utterance: It's just a small business. We make about twenty-five thousand dollars a year.

utterance: OK twenty-five thousand dollars. Thank you. And may I have your tax ID number?

utterance: the tax ID is seven zero zero four three two oh nine oh.

utterance: Thank you. That's seven zero zero four three two zero nine zero?

utterance: Yes ma'am.

utterance: Thank you so much. And may I have your business street address?

utterance: Yes it's three oh two Spruce Avenue Indianapolis Indiana.

utterance: Thank you that's three zero two Spruce S P R U C E Avenue in Indianapolis Indiana?

utterance: Yes ma'am.

utterance: OK thank you. And is that ZIP code four six two four zero as well?

utterance: Yes ma'am.

utterance: All right. Thank you so much. And I do need a mailing address for you as well. That can either be your home address or your business address.

utterance: I prefer you send it to my business address.

utterance: OK that's not a problem whatsoever Ms. Taylor. And what type of collateral would you use for this?

utterance: Can we do a personal guarantee?

utterance: Absolutely. All right and what would the purpose for your loan be?

utterance: I want to see if I can get lower interest rate.

utterance: OK lower interest rate on an existing loan or are you trying to do a debt refinance?

utterance: A debt refinance. .

utterance: O~

utterance: OK. I completely understand Ms. Taylor. So debt refinance and How much would you like the loan to be?

utterance: Twenty thousand.

utterance: OK twenty thousand dollars. And we would also need a term for your loan. how long would you like to have to repay that? It can be between six months and ten years.

utterance: I should be able to do two years.

utterance: Two years? OK that sounds wonderful. Now Is there. I'm sorry. Is there anything else that I can assist you with today?

utterance: Yes I was thinking about starting getting a SBA five hundred loan.

utterance: OK were you referring to a SBA five oh four loan?

utterance: Oh I'm sorry. I said it incorrectly. I'm forgive me. Yes ma'am SBA five oh four.

utterance: OK all right. That's not a problem whatsoever. And I'd be happy to go ahead and assist you with this application as well. Now will all of the information be the same as it was for the secured loan your name, address, the business name?

utterance: it's gonna be called Sweet Blessings but it's gonna be at a new location.

utterance: Oh OK. All right. I understand. So the purpose of this loan would be to open up a second location?

utterance: Yes, ma'am.

utterance: OK so for real estate cost. And what would the amount of this loan be?

utterance: Thirty thousand.

utterance: Thirty thousand. All right. Now for the SBA five oh four loans they do require a down payment and that could be anywhere from five percent to twenty percent. what percentage would you be able to put down on this?

utterance: I'm gonna play it safe and go with five percent.

utterance: OK well that sounds wonderful and I do have all of the information that I need on my end right now Ms. Taylor. Now for both of those loans we do need you to please send in your supporting business documentation. And then after we receive that then we will get back to you as soon as possible with the results of both of your applications.

utterance: That sounds good.

utterance: OK wonderful. Is there anything else I can assist you with today?

utterance: No ma'am you've been quite helpful.

utterance: All right. Well thank you so much for saying that Ms. Taylor. And have a wonderful day. And thank you for calling Intellibank.

utterance: Thank you.


speaker_role: Agent

utterance: Hello thank you so much for calling Intellibank today, how may I help you.

speaker_role: Customer

utterance: OK hi my name is Charlene.

utterance: Hi.

utterance: And I've have been doing faithful payments for a loan that I took, and I'm not sure how far I've gone or, or how much how much the payment is is at hand, and how much balance is remaining for me to pay it off.

utterance: Alright no problem, so you will like to check your loan balance?

utterance: Yes please if you could help me.

utterance: Alright absolutely, first I will gather some pieces of information from you so I could go ahead and help you with that. So may I have your name and date of birth please.

utterance: OK my name is Charlene Peterson, and my date of birth is on the twenty-ninth of December, nineteen ninety.

utterance: Alright, thank you for that. And could I have your pin number?

utterance: I'm not sure which one because I have two pins, but I'm not sure which one is the correct one, if I can I give you both?

utterance: Yes you give me both, and I will check.

utterance: OK the first one is, three five four six.

utterance: OK and the second one?

utterance: And the second one is eight six seven five.

utterance: So I do see that it's the first one, three five four six. That will be your correct pin.

utterance: Oh OK.

utterance: Yes, and can I also get your loan account number please?

utterance: OK, the account number is three five four six, six eight seven nine two four. And, my credit card number is four oh nine, two nine three eight, one three two seven, five five two two two four.

utterance: Alright thank you so much for both those pieces of information. And to confirm, your account number is three five four six six eight seven nine two four?

utterance: Yes that is correct.

utterance: Alright, thank you so much for that. so I do see that you have a six thousand and five hundred dollar balance currently.

utterance: Oh OK.

utterance: That seems OK to me.

utterance: Yes.

utterance: Yes so I see you have made in total of three thousand five hundred payments.

utterance: so you would have that six thousand five hundred dollar left and I see your making individual payments of about two hundred and fifty dollars.

utterance: Yes that is correct.

utterance: Yes and you could also go into your account, and you could go to your loan accounts and it will tell you all, it will show you all the payments you have made all the balances that is remaining, and each date of the payment you made for that loan.

utterance: thank you for that. I'll be sure to do so, and how's the weather over there?

utterance: Oh the weather is so nice, thank you. It's very warm and sunny where I live. How's the weather with you?

utterance: over here it's also sunny and warm. it's good because I'm and outdoor person, so I get to spend much more time outdoors.

utterance: Absolutely and it's been raining lately where I live, so I love, you know the sunny weather.

utterance: Yeah it's good, it's very good, I hope it stays like that for a while.

utterance: Yes absolutely. Alright Charlene would you like to know about online banking, so you could check your loan account balance easier in the future?

utterance: Yes I'd like to know that so I can be checking my balance. I'm hoping it's always whatever and whenever. I'm not constricted right?

utterance: Correct. With online banking you could check your balance any time of the day. You don't have to wait for a branch to open.

utterance: Oh OK.

utterance: Is it secure?

utterance: Yes, it's very secure. our app is through the app store. And it requires you know log in credentials such as your user name and password, so it's very secure.

utterance: Oh that's good to know.

utterance: Yes and you could either go ahead with our app through the app store, or you could go on their website and do your online banking there. However they are both very secure.

utterance: Oh OK, and is what are the requirements for me to do the online banking?

utterance: so you would just need your user name and password. And that's basically it, and that will get you into your accounts.

utterance: Oh that's good to know, so are they, can I just register right a way and start using it right a way?

utterance: Yes absolutely. Once you download it, you could log into your account very quickly and start online banking through that app.

utterance: Oh that's good to know.

utterance: Absolutely Charlene. So is there anything else I can help you with today?

utterance: No that was it for now.

utterance: Alright thank you so much have a great day.

utterance: Thank you too, and thank you for your time and help.

utterance: Absolutely.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes Jerry, I have a money management account with you and I have some excess cash and I'm trying to decide the safest place to put my money. Can you help me?

utterance: Certainly, I'll be glad to assist you with that. And what I'll need to do is pull up your account information. If I could ask, what is your first and last name?

utterance: Evelyn Richards.

utterance: And, Miss Richards if I could ask, what's the name of your business that has an account with us?

utterance: Jones Bed and Bath.

utterance: OK. That's Jones Bed and Bath?

utterance: Yes.

utterance: All right. And, Miss Richards. If I could ask a few questions? This is for account verification purposes. We here do take your account security very seriously. And, of course, you've likely seen in the news over the past several months, the increase of cyber attacks. And, frankly, the overall need and increase in cyber security concerns. And so, here we do of course take your account security very seriously. In an effort to prevent fraud and to protect your assets. With that said, of course, I'll ask these questions in order to verify your account. First, what is your date of birth?

utterance: Eleven, eleven nineteen eighty-four.

utterance: All right. Thank you for that. And Miss Richards. What is your phone number.

utterance: Six seven eight three six one eight oh three one.

utterance: Thank you for that. And Miss Richards. Let me ask? What is your account number, with us, on file?

utterance: Nine eight four six five nine.

utterance: Thank you for that. And, Miss Richards. Final question. What is the PIN number on your account?

utterance: One zero one seven.

utterance: Thank you for that, again Miss Richards. And, yes. I was able to verify your account. And, I see that you do have a wealth management account here with us. And, of course, as mentioned earlier. Your of course, having excess cash, and wanting to determine what might be a safe place to put some of that excessive cash, is that correct?

utterance: That's correct.

utterance: Well traditionally, Miss Richards. What might be considered by many. Experts, to be a very, very safe place to place your cash. Particularly if you have cash you may not need immediately. would be to place your funds in a treasury bond. And, that might be something you consider? because Treasury Bonds are all backed by the federal government. And so, it makes it one of the safetest investments in the world, because it's backed by the full faith and credit of the United States government.

utterance: Yes a Treasury Bond. That's what I heard.

utterance: Yes ma'am. And, I mean, if you'd like, I could let you know what the yield would be on that. so you'd have an idea of what type of return might be available? On the Treasury Bond.

utterance: Yes, I would like to know what that is.

utterance: Well, as you probably well know Miss Richards, there are several types of Treasury Bonds. is there any one in particular that you would like information on as far as the yield?

utterance: Yes a thirty year.

utterance: All right. Let me see if I can pull that up? and looking at this now, Miss Richards. It appears that the yield on a thirty year Treasury Bond as of today, is one point nine one four percent. And that has been an increase even over yesterdays return. So, that's what you can expect on a yield on a thirty year Treasury Bond.

utterance: OK, yeah. That sounds good.

utterance: And, again, obviously it's not as high as other investment types such as stocks. but, as you mentioned, you were looking for the safest place. And, the thirty year Treasury Bond, generally speaking, is one of the safest of them all, because not only is it backed by the federal government. But generally those are what are used and tied to the creation of mortgages across the US. the interest rates on mortgages are based on this particular bond.

utterance: Well good, that is, that's what I want.

utterance: Well, at any rate, I mean of course you can feel free to give us a call. Or if you want to move forward on that or do you wanna take a little time to research that before you move forward. Oh, and a purchasing the Treasury Bond.

utterance: Well no, not right now. I'll take a a little bit more time.

utterance: Well, Miss Richards. Is there anything else I can help you with?

utterance: No there's nothing else for today. Thank you for all your help.

utterance: Well, again, we certainly do appreciate you giving us a call today, Miss Richards. And you have a terrific rest of your day.

utterance: And you as well.

utterance: Thank you.

utterance: Mhm, thank you bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Ima Blackhart. How can I help you today?

utterance: Hi my name is Tyron Mill. and I keep getting this letter in my mail that's talking about a talking about a phone that I did a few years ago. And I'm just trying to figure out why I'm still getting these mails to to to my door.

utterance: K I can help you with that. In order for me to proceed forward I'll need to get some information from ya. Can I get your first and last name please?

utterance: My first and last name is Tyron Mills as I said.

utterance: Thank you sir. And your address with the city, state, and ZIP code?

utterance: Ten Miami Beach Florida. Twenty-two seventy-seven.

utterance: And the state?

utterance: Florida.

utterance: I'll apologize, sir. The city?

utterance: Fort Lauderdale.

utterance: Thank you. Can I have your date of birth?

utterance: Four eleven nineteen eighty-six.

utterance: Thank you. And your social?

utterance: My social is four seven five three two four two five seven.

utterance: OK that's too many numbers sir. Can you repeat your social?

utterance: My social is four two five six seven two four.

utterance: Thank you. And can I have your driver's license with the state and number please?

utterance: My driver's license is Texas. Seven seven zero three four five twenty-two.

utterance: Thank you so much. And your PIN code?

utterance: Eleven twenty-two.

utterance: Thank you your email address?

utterance: I don't care at at Gmail dot com.

utterance: Thank you. Your business name?

utterance: Johnny Ronny's Auto Sales.

utterance: Are you the sole owner?

utterance: Duh.

utterance: Is that a yes or a no sir?

utterance: That's a yes ma'am.

utterance: Thank~

utterance: OK, thank you. And the business establishment a date? I'm sorry, a business establishment date?

utterance: the business establish is ten five eighty-six.

utterance: OK thank you. And your gross annual sales?

utterance: One point two.

utterance: One point two?

utterance: Million. Sorry.

utterance: Thank you. And your tax ID?

utterance: My tax what ma'am?

utterance: Your tax ID.

utterance: My tax ID. Well hold on let me think.

utterance: Four seven two three four five four seven three. Did you get that ma'am?

utterance: yes I did sir. I'm inputting it now. OK and may I have your business street address?

utterance: Saint Pete Drive. Forty-two forty-five.

utterance: Uh-huh.

utterance: Dallas Texas seven seven zero six four three.

utterance: OK is that could you verify that for me seven seven six four?

utterance: Three.

utterance: Thank you. And do you want your mail sent to your personal or your business address?

utterance: My personal. Well can I have it sent nah just my personal.

utterance: Thank you.

utterance: OK thank you. Could you verify that personal address again, please?

utterance: Excuse?

utterance: Could you verify your personal address again, please?

utterance: Ten Miami Beach ten Miami Beach Florida, Fort Lauderdale seven two three two.

utterance: OK, sir that ZIP code is a little bit different than what our system is showing. Could you reverify that, please?

utterance: Seven three three one seven eight.

utterance: Thank you so much, sir. If you give me one second let me input this information. OK what that letter is in connection to is your request for a corporate credit card you had set up a while back. we have several different credit cards to actually give you options for and you could apply for. but it's asking you if you want to update that new credit card information. Now we have several cards. We have the Intel business platinum card which is two percent cash back on all purchases and a hundred dollar annual fee. The Intel business gold card which is the two percent cash back on gas and groceries and no annual fee. Or the business silver. Which is no cash back and no annual fee. Which one do you think you wanna update to?

utterance: Uh-huh.

utterance: Mhm.

utterance: None at this point in time.

utterance: OK so which one do you wanna stick with?

utterance: my main one.

utterance: OK so that again is the platinum, the gold, or the silver? The platinum has the hundred dollars annual fee, the gold is no fee, and the silver is no fee. Now you get cash back with only the platinum or the gold. So which one do you think you want to stick with?

utterance: It's the one where you get two percent back of groceries.

utterance: OK that's the Intel business gold. Let me input that into the system for you. Give me one second. would you like to sign up for online banking?

utterance: yeah.

utterance: OK please be aware that online banking will allow you to view your credit card transactions electronically. And also provide any updating information that we ask for support. Meaning that any documentations we require to support continually giving this card to you so we can make sure we have all information updated. Now is there anything else I can do for you?

utterance: no.

utterance: Oh and one last thing I wanted to cover is how once you get the card you'll call the phone number on the card. You'll enter the information and it's instantaneously activated for you.

utterance: And there are no additional fees or charges to hold this card. Just make sure you have an account with us. And thank you so much sir, and you have a great day.

utterance: You too.


utterance: Hello, this is Phillip from Intellibank. How can I help you today?

utterance: Oh hello, Phillip. My name is Reese.

utterance: I. Hello, how are you?

utterance: Hi, Reese.

utterance: I'm doing well, yourself?

utterance: Oh, good too, thanks.

utterance: Oh,

utterance: Very good.

utterance: Where you calling from, Reese?

utterance: Oh I'm just out in West LA.

utterance: Oh, very lovely! How's the weather?

utterance: Yeah.

utterance: it's gorgeous perfection, actually.

utterance: Oh, very nice very nice.

utterance: Yeah.

utterance: Mhm. Where are you?

utterance: I'm in Wisconsin. Very cold.

utterance: Colds?

utterance: Already.

utterance: Winter's already started.

utterance: Oh, burr!

utterance: So how can I help you today?

utterance: Oh, I just I think I just need to change my phone number on my on my account over here.

utterance: Very good. All right.

utterance: Yeah.

utterance: I just switched to Mint.

utterance: What is Mint?

utterance: It's a new type of phone service provider.

utterance: Oh. OK. OK. I haven't heard of that one.

utterance: Yeah.

utterance: Yeah. They're pretty new.

utterance: OK. All right.

utterance: Mhm.

utterance: Yeah.

utterance: well let me pull up your account so I can make these changes. may I have your credit card number, please?

utterance: Oh, I didn't know you would ask for that because I'm just calling to change my phone number.

utterance: Well, Reese, I just need to be able to get up your account and make sure it's you and all that jazz.

utterance: Right, OK. Do you mind hanging on while I go find my card?

utterance: Of course.

utterance: Great.

utterance: Yeah. I'll have the Cobb salad.

utterance: Thank you. No no no no, extra dressing. Thank you.

utterance: Hello?

utterance: Hello, Reese?

utterance: Oh hi, thanks for holding on there.

utterance: No problem. Did you, did you find your credit card?

utterance: I did find it, yes.

utterance: OK, let's have that number.

utterance: It's six two one three four four zero eight two one. The expiration date is seven of twenty-five and the little collar on the back is zero six one.

utterance: OK.

utterance: Very good. And before we proceed, Reese, I need just need to verify some more information, for security purposes. what is your full name?

utterance: Mhm.

utterance: My full name? Reese Simone.

utterance: Reese Simone, OK. Your date of birth, please, Reese?

utterance: Zero four twenty-three seventy-three.

utterance: Three, OK. And just for security purposes, what is the town you were born in?

utterance: Puerta Vallarta.

utterance: Puerta Vallarta. OK. All right, Reese. So we wanna change your phone number, is that correct?

utterance: Oh, yes, mhm.

utterance: OK. What is the new phone number for your account?

utterance: Oh, what what phone number do you have on file?

utterance: I have three two three, eight one five, four four four two.

utterance: Oh great, yeah. That's my business' number. I would like to leave that and add another number.

utterance: We could absolutely do that, Reese.

utterance: Oh.

utterance: So, we're gonna leave that number, and what number would you like to add?

utterance: Three one zero, eight six nine, four two one two.

utterance: Three one zero, eight six nine, four two one two?

utterance: Correct.

utterance: That's correct, Reese?

utterance: Mhm.

utterance: Very good.

utterance: Reese, is there anything else I can do for you today?

utterance: Well yes, you know, my business is growing.

utterance: And I was wondering, do you have any any other card options?

utterance: Well, we

utterance: Absolutely do. Yeah.

utterance: Yeah.

utterance: you know, we're a company like most personal banks but we don't have the investment or commercial banking services, but we do offer a variety of accounts and loans.

utterance: maybe for you, having a small business, the platinum card would be worth it for you. I'm checking at your account right now, looks like you oh do qualify for that.

utterance: Oh.

utterance: Yeah.

utterance: do you travel a lot, Reese?

utterance: I do.

utterance: We also do offer a traveler's card.

utterance: With five percent APR.

utterance: Mm

utterance: Oh, magnificent.

utterance: Yeah, so you can do that. Do you do online banking?

utterance: At times.

utterance: At times?

utterance: I'm open to it.

utterance: Well, you know, it's open for you. It's twenty-four seven, Reese. It's it's whenever you want to do it. You don't have to go in to the bank, you don't even have to make these calls, you don't even have to talk to me.

utterance: Wow!

utterance: Yeah, you can do everything online.

utterance: Oh, I am just

utterance: It's a

utterance: It's a brand new world.

utterance: Very excited about what you're telling me.

utterance: Yeah.

utterance: So, with the platinum card that might be best for you, you could definitely get some information. I could email it to you. Do you wanna do the email on here? Reese loves cheese at Yahoo, is that correct? OK.

utterance: Please.

utterance: Mhm.

utterance: Yeah, I do use

utterance: Yahoo.

utterance: And you, you love cheese I I take it?

utterance: You know.

utterance: I do.

utterance: What is your favorite kind of cheese?

utterance: Any type of cheese is my favorite.

utterance: Any? Wow!

utterance: Any type?

utterance: Yeah.

utterance: Gouda to Cheddar to Brie to Camembert?

utterance: How about that.

utterance: Mhm.

utterance: Well Reese, is there anything else we can do for you today?

utterance: That's it.

utterance: Well, thank you for calling Intellibank.

utterance: Oh, thank you.

utterance: You have a splendid.

utterance: Day.

utterance: Oh, you as well.


utterance: Thank you for calling Intellibank, can I help you?

utterance: Thank you sir, how are you doing? This is Alex John and I was calling in regards to paying my credit card, my business credit card.

utterance: OK, great, I can help you out with that. Can I get the credit card that you are calling about?

utterance: Thank you. I wanted to see if you guys actually, did you have it on file or anything?

utterance: I need to look up the card actually, I can't just look it up from your name.

utterance: Oh man. well give me a second please, I need to see if I can find it in my wallet or

utterance: Sure.

utterance: OK.

utterance: Hello sir, are you there?

utterance: Hi, all right, yes, so the, the credit card number is fifty-two forty-one fifty-four thirty-three thirty-one eleven zero two five zero.

utterance: OK, can I get the expiration date and the three digit code on the back?

utterance: Yep, zero seven twenty-five and then one three nine.

utterance: And for security purposes, can you tell me your mother's maiden name?

utterance: Jackson. I'm so sorry. Hang on.

utterance: Sorry, was that Jackson?

utterance: Yeah it was Jackson.

utterance: Got it. Thank you. it looks like the current due balance is twelve thousand dollars and ninety-two cents. Would you like to pay the full amount or a partial payment?

utterance: Yeah I'll do half, so I'll give you six.

utterance: Half?

utterance: Six thousand?

utterance: Yup.

utterance: And forty-six cents?

utterance: Yep.

utterance: Ok, I got it. And what method of payment would you like to use for that?

utterance: I would like to use my checking for sure.

utterance: Checking?

utterance: Yeah.

utterance: Got it. Can I get your checking number?

utterance: Yep, it's seven seven six one five four three three three twelve.

utterance: OK.

utterance: And then the routing number is five five three eight two nine two.

utterance: Great, so we're doing six thousand today?

utterance: Yep.

utterance: Mhm.

utterance: Got it. OK, that's processed, and you know that you can hook up an auto-pay to this account if you like, so that you're paying your monthly balance automatically on the first of the month, or you can keep it manual as it is now.

utterance: OK.

utterance: Would you is that something you'd like to set up today, or do you just wanna keep it as it is?

utterance: No, I'd like to set it up, yeah because all of it is gonna be paid off so, I just I just wanted to set it up to. For future access as well.

utterance: OK.

utterance: OK.

utterance: Sure.

utterance: How long does that take?

utterance: It won't take long. to set it up? No, it just, I just need to click this here and it'll be all set.

utterance: Mhm.

utterance: how's your day going, man? I even ask, my bad.

utterance: Oh it's not so bad. How's your gone?

utterance: it's better now man. I'm just glad that I was able to, you know, business is booming, things just rolling so instead of taking myself out, going to Tulum going to.

utterance: Yeah.

utterance: Tulum, wow.

utterance: You know, Thailand, you know, or, you know, Bali, pay the bills, man, you know, you gotta take care of yourself, so. but yeah, Bali's nice, have you ever been?

utterance: no, I haven't actually. I've been to Tulum but never Bali.

utterance: You know, everybody goes to Tulum and I've never been to Tulum so I'm excited to actually go next probably next month. I'm gonna head out there. Bali's really good for some real estate, and you can literally, you can get like a house that's that looks just like out here, and you can buy one out there as if you're living like like Dakota or something. Cuz you can be a millionaire out there, man, like the standard, if you have like, if you make like, what, five figures, you know what I'm saying? You can be that's considered six figures.

utterance: Oh.

utterance: Wow.

utterance: what's the what's.

utterance: The currency in Bali?

utterance: shit, I forgot. It's not the dong, it's it's something else. I forgot. But yeah, you check it out, man. You, you, you

utterance: I've got to do that, yeah.

utterance: Yeah it's, it's really interesting. It's really interesting what's considered a multi millionaire but yeah, you, you may not be a multi millionaire here, but you go over there, you could be a billionaire. Like it's it's weird. Yeah it's really cool, really really cool.

utterance: Oh wow.

utterance: Interesting. Well I'll definitely have to.

utterance: Keep that in mind.

utterance: Yeah, a thousand dollars, bro, is like having a hundred grand.

utterance: Well, there you go, I would, I would definitely prefer that.

utterance: Well yeah man, well, OK, cool. So, paid the six hundred and we got everything rolling. And

utterance: That's smart.

utterance: Yes.

utterance: yeah.

utterance: Current balance is paid and unless you have any other questions for me, I think that is, that is everything. You can always go online as well to check out your account and look at your transactions and make sure that everything is as you want it.

utterance: Yes, I do, that's awesome.

utterance: OK, great, well, thanks so much for doing business with us, and I appreciate the advice on Bali.

utterance: No problem, man. You have a good one, thank you so much, I greatly appreciate it.

utterance: Yeah thank you.

utterance: Oh and we're in there will be a short customer survey that you'll get a text about after this call if you wouldn't mind filling it out. It would be great help. and that's about it.

utterance: Thank you so much.

utterance: All right, thanks. Have a great day now.

utterance: You too, God bless.


utterance: Thank you for calling Intellibank. My name is Steven, it would be my pleasure to assist you today.

utterance: yes I have an an intel wealth management account and I would like to purchase some stock.

utterance: All right sir and did you mean your Intellibank wealth management account?

utterance: Yes that's correct.

utterance: OK I can certainly help you with that purchase. Can I have your name please?

utterance: Dan Thomas. T H O M A S. And my date of birth is May twelfth nineteen sixty.

utterance: All right. Thank you for that information. And can I have your security PIN number?

utterance: One zero six two.

utterance: Thank you. And then can I have the account number for your wealth management account?

utterance: OK hang on a second while I get it.

utterance: All right. Not a problem. Just let me know when you are ready.

utterance: OK I've got it.

utterance: All right sir. Whenever you're ready if you could just give me that number.

utterance: Seven three zero six nine five six eight two nine.

utterance: All right that's seven three zero six nine five six eight two nine. Is that correct?

utterance: That's correct.

utterance: All right great. And then what is the symbol for the stock that you would like to purchase?

utterance: Y L D.

utterance: All right. And that's Y as in yankee L as in Lima D as in delta?

utterance: That's correct.

utterance: All right sir it looks that is the principal act of high yield E T F fund. Is that correct?

utterance: Yes.

utterance: All right great. And how many shares of that would you like to buy today? It is currently trading at twenty-one dollars and forty-nine cents.

utterance: ten shares.

utterance: All right sir. So ten shares would be two hundred and fourteen dollars and ninety cents.

utterance: OK.

utterance: All right sir. And I would you like to go ahead and place that as a market order today?

utterance: Yes.

utterance: All right. Give me one moment to process that order.

utterance: Has your day been going pretty good so far?

utterance: My day has been going exceptionally well today actually. It's my birthday today.

utterance: Well that's great.

utterance: Happy birthday to you.

utterance: Oh well thank you sir. I appreciate that. And yes it's been it's been quite a good day. How's your day been?

utterance: Oh not too bad.

utterance: Well that's fantastic.

utterance: All right I have placed that order for you. And you will see that reflected on your account here in just a moment. And of course the money will be debited back to your I'm sorry will be credited back to your account as soon as that order has been purchased by someone on the market.

utterance: OK sounds great.

utterance: All right sir is there anything else that I can assist you with today?

utterance: what other type of services do you offer?

utterance: We offer a variety of services from different types of corporate credit cards to our business checking accounts, our business savings accounts, the wealth management account which you are well aware of. as well as a variety of loans. We also offer online banking. As well as a variety of different specialists who are here to help our customers with various business needs. Such as tax specialists, investment specialist, financial advisors, risk specialists, notary republics.

utterance: OK and if I wanted to talk to a tax specialist how would I go about doing that?

utterance: Yes sir you can schedule that appointment either online or on the phone with one of our agents here if that is something that you would like to do today I would be happy to go ahead and schedule that appointment for you.

utterance: I'm not sure I'm ready to do that just yet. I was just curious as to what other services that you offered.

utterance: Of course sir no problem. well yes those are the main services that we offer here at Intellibank. And again if decide that you would like to schedule that appointment in the future you may do so online through the online banking portal or just give us a call here at the call center.

utterance: OK yeah I've got online banking so that might be an option for me.

utterance: Absolutely sir it's a very easy process. Just go on there and pick a date and whatever times are available will be shown to you. And you can pick that time and it will and let you know what relevant documents or anything else that you need to bring. And we can do them online or in person.

utterance: All right. Sounds fantastic.

utterance: Yes sir. Is there anything else I can help with today?

utterance: I don't believe so.

utterance: All right sir well thank you for choosing Intellibank and you have a fantastic afternoon.

utterance: All right, thank you.

utterance: Thank you. Goodbye.

utterance: bye.


utterance: Thank you for calling Intellibank. We value our customers. This is Brenda. How may I help you?

utterance: Yes, so I have a business and I need to apply for a credit card for that business if possible.

utterance: OK, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: Do you prefer that I call you Jill or Ms. Baker?

utterance: it doesn't matter. You can call me Jill.

utterance: All right Jill, so you're wanting to apply for a corporate credit card for your business. Is that correct?

utterance: Yeah, that's right. I really don't care for credit cards, but I just need something just in case of an emergency if possible.

utterance: All right. I can totally understand that. Are you currently a customer with Intellibank?

utterance: Yeah. I have one of my business accounts with Intellibank, so I've been with your guys a while.

utterance: OK, and what kind of account do you kind of account do you have with Intellibank? Do you mind me asking?

utterance: So it's a Platinum Checking account that I have for my business. that's the account that I have with you all.

utterance: so Jill, we do not offer a Platinum Business checking account at the at Intellibank. Could you possible me- mean our Preferred Business checking?

utterance: Oh my goodness. Yes, that's what I meant. I'm so sorry. can you tell me what's the interest rates on your cards?

utterance: Yeah, so the interest rates on our cards do vary. They go from about nine point two per cent to twenty-one point three per cent. We consider a variety of factors before determining that interest rate.

utterance: OK, thank you.

utterance: All right Jill, if you'd like me to apply for this for you, can I get your account number?

utterance: Yes, so it's three four six zero two nine nine eight.

utterance: All right. And what is the name of your business?

utterance: It's Johnson Controls.

utterance: And Jill, what is your date of birth?

utterance: So my date of birth is March second of nineteen eighty.

utterance: All right. And your account has a four digit PIN number on it for security purposes. Could you share that PIN number with me as well?

utterance: Yeah, so it's six four seven eight.

utterance: All right. And what city and state are you in?

utterance: I'm in Kansas City, Missouri. and it's seven Yeah, Kansas City, Missouri. I'm sorry. I was going to give you my ZIP code but I'm sorry.

utterance: No, that's OK. I'm actually gonna need it now. So what is the street address for you, and your ZIP code?

utterance: So it's five one nine Hoover Road. The number is seven three eight two zero's the ZIP code. Sorry to drop the gun there.

utterance: No problem at all. Jill, what is your Social Security number?

utterance: So my social is seven three eight zero two zero seven eight three.

utterance: OK. And your driver's license number. Do you have a driver's license? And if so what is that driver's license number and the state of issuance?

utterance: I do have a driver's license. It's M nine three seven zero zero two zero zero and it's a Missouri license.

utterance: All right Jill, are you the only owner of the business?

utterance: Yeah I am. I'm the only owner.

utterance: OK, and when did your business open?

utterance: It was August nineteenth of two thousand and nineteen.

utterance: OK. And does your bu-. Can you tell me what your business grosses annually?

utterance: So we gross like five hundred and nine thousand annually. I believe that was what we had in twenty twenty.

utterance: OK, and what is your tax ID number Jill?

utterance: So my tax IDs a Missouri tax ID. It's seven three eight eight two nine zero.

utterance: All right, and just a few more questions for you Jill. What is the address of your business?

utterance: So the address is eight three seven two and it's Hinshire Way, Kansas City, Missouri, eight three six seven two.

utterance: All right, and can I confirm an email address for you Jill?

utterance: Yeah, so it's J Baker at Johnson Controls dot com. It's J as in Jill Baker, Johnson Controls dot com.

utterance: All right Jill, and where do you receive your mail pertaining to your bank account for the business? Is that at your business address or your home address?

utterance: Oh pretty much I receive everything at the business address so it's fine.

utterance: All right. And you're wanting to apply. Apply for a corporate credit card for the business, is that correct?

utterance: Yeah that's right, that's what I'd like to do.

utterance: OK. Credit card balances are determined by a business analysis based on the information provided, but is there a specific credit line you're hoping for?

utterance: I'd like to at least get a ten thousand limit, if I could. that way we can use it for business expenses and then just pay it off each month if that's possible?

utterance: Yeah we can do that. if you're approved for the card we'll ha-, let you have a delegate for that. would you. Would you need an an extra card for anyone with the business?

utterance: no, I don't think so. Actually, go ahead. Can I just go ahead and get two cards, just for, in case I wanted to let my secretary or someone use one at that point?

utterance: Yeah I can do that. All right Jill, so I think every-. That's everything I need for now. If you give me just a few moments I'm gonna go ahead run this through, see if I can get you the approval on that.

utterance: OK do you know how long it will take?

utterance: it shouldn't take very long. It'll be just a few moments, OK?

utterance: OK, thank you. I'm sorry. No, no hurry.

utterance: That's all right. All right Jill. OK Jill, so I did get you the pre-approval for the Gold Elite corporate card, and you're approved for a fifteen K credit limit with a thirteen point four interest rate. So I'm going to email you over some diclo- di-, I'm sorry, some disclosures to sign for that credit card, and then I will actually get those two new Gold Elite credit cards mailed out to you. Did you want those sent to your home or your business address?

utterance: So are you just. Are you emailing the disclosures or just the cards?

utterance: So I will email the disclosures and then I'm gonna mail out the two credit cards for you. So which. Which address did you want me to have those mailed to?

utterance: You can mail them to the business, that's fine.

utterance: All right. So I'm gonna email those disclosures over for you. You're gonna have to do the acknowledgments of the disclosures before we can me- mail those cards out. So I'm gonna get those emails to you right now. So once I get those emailed, if you can just go through and acknowledge those disclosures so that we can get that sent back that you've actually completed this application and that you're wanting these credit cards, then I'll get those mailed out to you. you should receive those within seven to ten business days after the dis-. The disclosure is acknowledged. is there anything else I can do for you today Jill?

utterance: No I don't think do. That's everything. I appreciate it very much.

utterance: All right Jill, I just wanna thank you for choosing Intellibank. You should receive that email very shortly, and then, then again you'll get your cards in seven to ten business days after that's completed. Thank you.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yeah so I was wondering if your bank could send me an investment report for my business? we had an employee we had to fire and she took a lot of our business records when she left so now I'm just trying to piece everything back together with the stuff that we have that she didn't take.

utterance: OK I can do that for you. Who am I speaking with today?

utterance: it's Jill Baker.

utterance: And do you prefer that I call you Jill or do you prefer I call you Ms. Baker?

utterance: it doesn't matter. You can call me Jill.

utterance: OK, Jill. so you're a business owner and you are wanting to get an investment report for your business. Is that correct?

utterance: Yeah, that's correct.

utterance: OK let me get some information from you. What is your account number?

utterance: Can you give me just one second while I find that? it's three four six zero two nine nine eight.

utterance: OK and what is the name of your business?

utterance: It's Johnson controls.

utterance: And Jill can you also confirm your date of birth?

utterance: Yeah it's March second of nineteen eighty.

utterance: OK and the account has a four digit PIN number on it for security purposes. Could you share that PIN number with me as well?

utterance: Yeah it's six four seven eight. can you kind of explain to me what the investment report covers?

utterance: Yeah so an investment report is a fair representation of the investments made, the results achieved, the risks taken and the cost incurred by your business. So the report is used to analyze the performance of your business investment and that's essentially what it's giving you. It's giving you all the breakdown of each one of those things I just discussed with you and then it's just telling you exactly what your investments for the business and what it's bringing in as far as that analysis is concerned.

utterance: OK so does it cost anything for the report?

utterance: No so Intellibank provides a free investment report to customers every three months so there is no charge as long as you're within that time frame.

utterance: And and what all will the report include?

utterance: So the report includes. It includes some charts and tables that help you review your capital gains, the diversity of your portfolio, your net worth and then also the return of your investments.

utterance: OK let's let's run that please.

utterance: Yep give me just a moment to get that report ran for you. did you want me to email or mail that to you once I once I got that completed?

utterance: can you email that to me but also to my accountant?

utterance: Yeah I can do that. I'm just gonna need to confirm your email address is still J Baker at Johnson controls dot com.

utterance: Yeah that that's right.

utterance: OK and what is your accountant's number?

utterance: his is Bob dot Ding at Robert's accounting dot com.

utterance: OK let me get this report ran for you and then I'm gonna get everything emailed over to both of you. Give me just a few moments OK?

utterance: Thank you. and you're gonna send that to my accountant too right?

utterance: Yep I will send that to him. OK. I'm gonna get that information completed for you. Jill I also did wanna let you know Do you have access to online banking?

utterance: Yeah I do.

utterance: OK so if you have access to online banking this is actually a report that you can run for yourself. we have options once you log into your online banking account where you can actually go to the top of the page and choose specific reports that you wanted and this is one of them that you can select yourself to have that one printed off for you. It's still gonna be one of those things that you can only print off for free every three months if you wanted to to pay there is. I'm not even a hundred percent sure right now what it is. I wanna say it's around seven dollars if you decide to to purchase that report. But you'll just go onto your online banking account and then select that port from the that report from the dropdown box and then from there you can print it. So or you can call us back. We're we're more than welcome to do that for you over the phone and email it to you like I've done today but just another option for you if you do have online banking and you wanna get this taken care of another time or you wanna purchase one outside of your three months.

utterance: OK thank you. I appreciate that.

utterance: No, no problem at all. it's still it's still running here. Just gonna take just a few more moments. Let me just see if there is anything else on the account I can you know just make sure that we've got everything set to to date. There's no changes you need to or need to update new phone numbers? no PIN numbers you want changed? There's nothing on the account that needs needs any kinda updating for you is there?

utterance: I don't I don't think so. can we just check my phone number real quick to make sure that's still accurate cuz I've gotten a new cell phone I think since I opened the account.

utterance: Yeah. So let me look here. Can you give me your new cell phone number and I'll see if it matches what we have in our system?

utterance: Yeah it's eight one nine two four one six two three two.

utterance: OK. And that is not the number that I have in there. It looks like the number I have is eight one six six nine one two thousand and that's reported as the business number. Is that still correct?

utterance: Yeah that's still correct.

utterance: OK so I'm gonna put this other number in here. Is that a call phone or a home phone for you?

utterance: it's my cell phone number.

utterance: OK so let me put that in there for you as your cell phone number. All right. I've got that updated for you on the phone number and then your report has also come through so I'm gonna go ahead and get that emailed over to you and your accountant right now. All right. So I've got that emailed. Both of you should be receiving that shortly. Was there anything else that I could do for you today?

utterance: No I think that that's perfect. Thank you so much.

utterance: No problem at all. Thank you for calling Intellibank and you have a great day.


utterance: Hello. Thank you so much for calling Intellibank. How may I help you today?

utterance: Oh, hello. My name is Fallon and I wanted to schedule an appointment with a notary.

utterance: Yes, absolutely. I can go ahead and help you out with that. first, can I get your full name and date of birth?

utterance: OK. My name is Fallon Peterson and my date of birth is on the twentieth of December nineteen ninety.

utterance: All right. Thank you for that. And, can I get your PIN number?

utterance: That will be Three five oh six.

utterance: All right, thank you. And can I also get your account number?

utterance: Give me a minute. Let me check.

utterance: Sure thing.

utterance: Oh, OK. My account number is three five oh six six eight seven nine two four.

utterance: All right. Thank you for that. so what day will work best for you?

utterance: probably on Tuesday.

utterance: OK, let me see if I can find an appointment for Tuesday. so I do see this coming Tuesday is available. what time will work for you?

utterance: in the morning if that's OK.

utterance: Let's see. so there's one for eleven a.m.. Will that work?

utterance: Yeah, that would be perfect for me.

utterance: All right and would you like this to be an in-person appointment or online?

utterance: In a in-person appointment.

utterance: Sure thing. So in that case, can I also get your ZIP code?

utterance: OK. That will be seven five zero four one.

utterance: All right. Thank you. All right, so I have made the appointment for you for an in-person appointment at a branch near you. And all the information should be sent to your email shortly.

utterance: Oh, OK. That's nice.

utterance: Yes, absolutely. And, would you like to hear about online banking so you could make appointments easier in the future?

utterance: Yeah. I would like to know more about it.

utterance: Absolutely. So online banking at Intellibank involves our app at the App Store called Intellibank. Or you could do online banking through our website. However, our app is more efficient and it's easier. people find it easier to navigate. So within the app you can do things such as making transfers, making deposits with checks. You can check your balance check your account and it's transactions and almost everything that you do at a branch you can do online such as updating your information or, you know, scheduling appointments.

utterance: Oh. That's interesting. And what are the requirements if I want to do online banking?

utterance: so the only requirement is so that you have a existing account with us and you do so you should be good to go on that end.

utterance: Oh, so there are no no charges when using the online banking.

utterance: Correct. There's no charges for online banking.

utterance: and if I don't know the operator way and no gonna register, am good to go to do all the positives that I want right away.

utterance: Yes once you enter your email address and, you know, verify your identity you should be good to go.

utterance: Oh, that's good to know.

utterance: Yes so you can go ahead and download it through the app store right after our call and you could go ahead and start with online banking and if you have any questions about it, you can always call us back or go in person to a branch and they will they can go over it with you.

utterance: Oh, thank you. I'll just do that right away.

utterance: All right. Did you have any other questions for me today?

utterance: No that was all the only questions for now.

utterance: All right. No problem. Have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank, this is Chris talking, would you like to hear about our S B seven loan?

utterance: Yes.

utterance: It's a great loan. Do you have a small business?

utterance: I do.

utterance: Oh perfect this is perfect for you I'd We should see if you're if you get approved we'd have to talk to you about our finance department but essentially provides you with seven thousand dollars and you get to use that how you deem fit for your business.

utterance: Mm.

utterance: Mhm.

utterance: And if we have a small interest rate in payback and yeah it it's a great tool.

utterance: Mhm.

utterance: Sounds wonderful.

utterance: After this call, would you like me to transfer you?

utterance: I would love that.

utterance: Cool.

utterance: It is cool.

utterance: It's very cool.

utterance: Yeah.

utterance: So what can I what else can I do for you today?

utterance: OK well let's see I'm pretty excited about what you just mentioned. I was calling about help I need with other employees I have being able to access and use my card and bank information.

utterance: Mhm.

utterance: Yeah.

utterance: OK so do you wanna add someone to your account?

utterance: Yeah.

utterance: Perfect.

utterance: Is there. Can I just open my account up for all of my employees? Is that a thing?

utterance: you can I just need the names of the employees.

utterance: All of them?

utterance: Yeah.

utterance: OK. Let's do that.

utterance: OK great. Why don't you start with the first one.

utterance: Brenda Layoni.

utterance: Brenda Layoni.

utterance: Mhm.

utterance: Second one?

utterance: Mark Freelin.

utterance: Mark Freeland.

utterance: Freelin.

utterance: Freelin.

utterance: Yes.

utterance: OK are there any more employees?

utterance: Yeah, Lisa Gineeno.

utterance: Lisa Gineeno.

utterance: We have Kristof Piderkson.

utterance: Piderk?

utterance: Piderkson, yes.

utterance: Who else?

utterance: Mothra Tritine.

utterance: Martha Montra Tritine.

utterance: Mothra.

utterance: Is there anybody else?

utterance: Diamond Shines.

utterance: Diamond Shines.

utterance: Yep and that's that that's the list.

utterance: All right you gonna want cards for each of these individuals?

utterance: Cars?

utterance: Cards. Business cards?

utterance: Oh yeah. Mhm.

utterance: If you're gonna want them to have their own personal account or personal card.

utterance: Yes.

utterance: For your business? OK great, let me get in here. What's your account number?

utterance: Fourteen two, zero seven nine, one one two four three.

utterance: Perfect. All right and your name is

utterance: Francis

utterance: Francis?

utterance: Francis Pietro.

utterance: Francis Pietro and your account number is? You just gave it to me. I'm sorry, I apologize. Yeah. Your birthdate is?

utterance: I just gave it to you. It's OK.

utterance: My birthday is July fifth nineteen eighty-three.

utterance: Cool.

utterance: Thank you.

utterance: All right. So let me add all of these people on. Great these are all added on, you will get some temporary cards in the mail within the next business day or so.

utterance: OK perfect.

utterance: You'll get two weeks before you'll actually have their own personal cards.

utterance: OK that works, and you know when I thought you said cars and then I was thinking I I really would love to buy cars for all of my employees.

utterance: Oh my gosh, you are quite the boss.

utterance: I would like a loan for that though.

utterance: Of course, you would need a loan for that.

utterance: Yeah.

utterance: The SBC five oh four loan would be just perfect for that.

utterance: It would be?

utterance: Yeah.

utterance: The one you mentioned at the beginning of the call?

utterance: Well, this is another one.

utterance: Oh, OK.

utterance: you'll be entitled to more money and you'll get your cars, and you'll be able to you'll be able to take care of your employees that way, as well.

utterance: Do you know is there any type of extra loan for a small business that offers benefits to their employees? Like~

utterance: Well the SBC five oh four loan would probably cover all of that for you.

utterance: Oh.

utterance: Wow. Really?

utterance: Yeah.

utterance: Yeah and our finance department will be great at talking to you about all of that. They'll give you all the information you need.

utterance: OK.

utterance: And I can transfer you right now if you'd like.

utterance: Oh, please yes I would love that.

utterance: Perfect. Perfect, sorry. It's just sometimes I zone out. Great, so I'm gonna transfer you and you got all the information you need and they'll be more than happy to assist you with the loan questions.

utterance: OK.

utterance: All right, thank you very much for calling.

utterance: Thank you for all of your help today, it was really great.

utterance: Yeah, you.

utterance: You have a wonderful day.

utterance: You.

utterance: Too.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Intellibank, this is Tiffany. How can I help you?

utterance: Hey Tiffany, how are you?

utterance: I'm doing pretty well, how about yourself sir?

utterance: I'm doing great, I really truly am. so I'm a business customer of Intellibank and I wanted to find out my credit card checking balance. I I don't know I I I hate being unorganized. I I was going through paperwork, you know I have like this mountain of papers on my desk and I was going through going through mail and bills and stuff that I print out and it just like it grows and grows and grows and then when I go to situate I couldn't find my credit card balance due my you know my monthly credit card statement for my business account. I was wondering if you could possibly look that up and you know whether you can just tell me over the phone or email it to me, this way I have it?

utterance: Right.

utterance: I can absolutely look that up for you right now and tell you right now. let's just start with what's your first and last name?

utterance: OK so my name is Chris Simpson.

utterance: Mm.

utterance: OK. And what's your date of birth Mr. Simpson?

utterance: It's January eleventh nineteen eighty-one.

utterance: OK and your PIN number?

utterance: It's eleven eighty-one.

utterance: All right, and your credit card number.

utterance: Oh. Hang on one second.

utterance: Sure, take your time.

utterance: OK. So the number is four zero.

utterance: Mhm.

utterance: Eight five.

utterance: OK.

utterance: Five five.

utterance: Mhm.

utterance: Five five zero zero. One one.

utterance: Mhm.

utterance: Seven zero zero six.

utterance: OK.

utterance: And that is an Intelligent Bank business credit card.

utterance: Oh my goodness, you're like the tenth person today that slipped and said Intelligent Bank. Cuz you know it's Intellibank but so many people every day say Intelligent Bank and I love it, and I feel like maybe we should change our names to Intelligent Bank. What do you think?

utterance: Yeah you know what, I love it too and trust me, it's definitely not a slip yeah I might have slipped and said Intelligent, but it was meant with all the love and respect for this company cuz you guys have been so great to me so to me you guys are intelligent.

utterance: Aww, well we love our small business owners. We thrive on you thriving, that is our hope and goal for all of our small business owners, so we really appreciate that.

utterance: You you know I you know what I'm gonna compare you guys to?

utterance: What?

utterance: This is why you guys are Intelligent Bank. Chick-fil-A.

utterance: Oh.

utterance: If you ever noticed, Chick-fil-A is the most organized

utterance: Mhm.

utterance: Company, brand, fast food world. they can take on so much with so little and have it organized, successful moving and very profitable.

utterance: I absolutely agree. They amaze me, because any Chick-fil-A I've ever been to is packed at all times and it just runs like a well oiled machine, it's crazy. No matter what location you're at.

utterance: It it's the truth and I feel the same exact way about Intellibank. And that's why I will always in my heart say Intelligent Bank.

utterance: Aww.

utterance: Well we love that Mr. Simpson, and I'm gonna bring that up in our next meeting.

utterance: And now I want now I want Chick-fil-A for lunch and I've forgot why I called.

utterance: Oh! You wanted to check your credit card balance.

utterance: That was it.

utterance: For this period, and now do you need to know when your current period billing period ends, do you know?

utterance: I

utterance: Do yes please.

utterance: OK so it's gonna be it would be the fifteenth, so every month.

utterance: OK.

utterance: It'll close out on the fifteenth.

utterance: So it is it due on the fifteenth or?

utterance: It's due

utterance: On the fifteenth and then you have like a twenty-four hour grace period. So I guess technically the sixteenth, but we don't wanna encourage that cuz we don't want you to get any late fees or.

utterance: Yeah.

utterance: No exactly.

utterance: Late charges. So let's just stick to the fifteenth.

utterance: I'm even gonna say the fourteenth.

utterance: Let's do that.

utterance: OK. OK so do you wanna know your balance for this month?

utterance: Please.

utterance: OK, so the balance. So you want the balance, or do you want the payment that you owe?

utterance: If I can get both, that would be amazing.

utterance: OK, so the payment is going to be three hundred and fifty dollars.

utterance: OK.

utterance: And your balance is fifteen thousand six hundred.

utterance: OK, OK.

utterance: And.

utterance: Not bad.

utterance: OK and do you have any other credit cards that you wanna check your balances on or?

utterance: No, that's it for now.

utterance: All right, well Mr. Simpson is there anything else I can do for you while I have you on the line?

utterance: No, that's it. Just get the Chick-fil-A sauce.

utterance: Oh yeah, definitely. I think I might get that for lunch too.

utterance: My favorite.

utterance: Well thank you so much for being part of Intellibank, we really appreciate you.

utterance: Thank you, you too.

utterance: All right, bye bye.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. How may I help you today?

utterance: Oh hello. My name is Shaleen . And I was wondering is there a of I need you could set up for me an automatic loan payment.

utterance: Yes absolutely. I can go ahead and help you set up an automatic loan payment. So first I'm going to gather some information from you. So first can I have your name and date of birth?

utterance: OK. My name is Charlene Peterson. And my date of birth is on the twentieth of December nineteen ninety.

utterance: All right. Thank you for that. And can I have your PIN number?

utterance: OK. Oh hold on a minute. Let me check.

utterance: All right. No problem.

utterance: OK. My pin number is one nine six zero.

utterance: OK. And can I get your bank account number?

utterance: OK. My account number is three five four six six eight seven nine two four.

utterance: All right. And can I get your routing number?

utterance: OK. My routing number is five five one nine one two five one seven.

utterance: And can I get the date that you would like this payment to take effect effect?

utterance: from starting from next Monday.

utterance: OK.

utterance: And can I also get your loan account number?

utterance: OK. That will be seven five eight six five three four four two zero.

utterance: OK. And lastly can I get your credit card number?

utterance: OK. That will be four nine two nine three eight one three two seven five five two two two four.

utterance: All right. Thank you.

utterance: All right. So I have gone ahead and set up automatic payments for your loan. Would you like anything else?

utterance: No. that's all for today.

utterance: All right. And would you like to know more about our online banking so you could set up payments easier in the future?

utterance: Yeah. Yeah. I'd like to know more of what the services are offered.

utterance: Of course. So our online banking is through our app. you can get it through the App Store. And once you download the app you can enter in your information about your account. And then you can check your account balance, your transaction history. And make payments, such as loan payments, or transfers, or check deposits. And you can do all of this through the app.

utterance: Oh OK. And it's only. You said it can make all deposits except the cash deposits right?

utterance: Correct. For cash deposits you would have to come in person to a branch or to an ATM.

utterance: And what about the security features?

utterance: So the mobile app is very secure, because it will require a username and password. And also face ID.

utterance: Oh OK. That's . That sounds good with me.

utterance: Yes. And once again you can download it through the App Store. It's called Intellibank. And You can use that or the website for most of the online banking. And if you have any questions while you're trying to download it and set it up you can always call us back and we will help you go through it. Or you can go in person to a branch and they will help set it up for you.

utterance: Oh OK. That's good to know. So in case of any queries . I download the app. I can call you back. So .

utterance: Yes absolutely. You can call us back.

utterance: Oh OK. I'll do that right after the call.

utterance: All right. Well if that's it have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank. This is Julie. How can I help you?

utterance: Hi Julie. I've got a loan with you guys, and my accountant was saying there was something coming up for it. but she's out of the office this week and not really sure what was coming up so I was wondering if you could help with that.

utterance: OK. yeah I believe you're probably wanting to schedule a loan payment?

utterance: Perhaps? yeah that very well could be it.

utterance: OK. Well let's get a little information and I will look into that and we'll see what we can do. OK?

utterance: OK.

utterance: What is your name and date of birth please?

utterance: it is Jerry Hoffman J E R R Y H O F F M A N. And my date of birth is July twenty-first nineteen seventy-eight.

utterance: All right. And what's your PIN number Jerry?

utterance: It is nine three eight zero.

utterance: OK. And the account number for the loan?

utterance: give me just one second. Let me go look it up.

utterance: OK. Just let me know whenever you're ready.

utterance: All right. You having a pretty good day so far?

utterance: It has been a pretty good day. I'm ready for this week to get done. Get out there for the weekend. It's supposed to be a pretty weather.

utterance: Yes. That's what they say here too.

utterance: Cool enough to enjoy it. Warm enough to stay out there.

utterance: Yes. OK. I've got that loan number.

utterance: OK. Whenever you're ready.

utterance: All right. It's two zero nine zero two one eight four two zero.

utterance: Two zero nine zero two one eight four two zero?

utterance: Yes, that's correct.

utterance: OK. Let me just do a little poking around here. Give me one second.

utterance: OK.

utterance: OK. Yeah it looks like you've got maybe a loan payment coming up. I think that's probably what she was trying to set up.

utterance: OK. Well yeah let's go ahead and make that payment then.

utterance: OK. can you give me the account number that you'll be paying that out of?

utterance: Yes. That's gonna come out of the business checking account.

utterance: OK.

utterance: And let's see. That loan number is two five zero three eight zero zero three six seven.

utterance: Two five zero three eight zero zero three six seven?

utterance: Yes, that's correct.

utterance: OK. And that is your total checking account?

utterance: Yes.

utterance: OK. OK. It looks like the amount that is due is one thousand five hundred and twenty-two dollars and thirty cents.

utterance: OK. .

utterance: Would you.

utterance: Like to make that full payment?

utterance: Yes please.

utterance: Would you like that payment to go into effect today? It looks like the due date is actually on the twenty-first. Today is only the fourteenth, so you have a couple of days if you need those. So I can set it up to do to pull out in a couple of days or I can take it out today.

utterance: let's just go ahead and have it pay on the nineteenth.

utterance: OK. That sounds like a plan. Let me get that set up for you. Give me one second. OK Mr. Hoffman. It looks like I've got that payment all set up for you. So on the nineteenth the payment of one thousand five hundred and twenty-two dollars and thirty cents will be coming out of your checking account that ends in zero three six seven. And let me just clarify, do you have the routing number there?

utterance: yes. It is one nine one three one eight six four two.

utterance: One nine one three one eight six four two?

utterance: Yes, that's correct.

utterance: OK. And we'll have that coming out on the nineteenth.

utterance: OK. That sounds good.

utterance: Is there anything else I can help you with?

utterance: yes. Can you tell me the the new balance on that loan?

utterance: yes. The new balance on the loan will be sixty-one thousand four hundred and ninety-one dollars and seventy-eight cents.

utterance: OK. Let me just write that down here.

utterance: OK.

utterance: OK and then you guys have online banking?

utterance: Yes we do. And you could go on and get that set up. All you need is your Is to create a username and a user password. And then you could do just about everything on there actually. we've just finished updating the website. And the the possibilities are endless. There's so much on there and it's a very user-friendly. I encourage everyone to go on there and just take a look around and think about setting that up and just streamlining your life or your business or whatever you're doing there. Just streamline it a little bit so you have a little less worry.

utterance: OK. Well that sounds good. I'll get on there and get that set up then.

utterance: OK.

utterance: I don't know if you're aware, but you can also set up automatic payments on your loan payments.

utterance: Oh OK. Well that's good to know as well.

utterance: OK. Well if there's anything else I can do for you today?

utterance: I don't believe so.

utterance: All right. Well you call back anytime you need some help. You have a great day.

utterance: All right. Thank you very much.

utterance: Thank you. Bye bye.

utterance: Goodbye.


utterance: Thanks for choosing and calling Intellibank, this is Jerry, how can I help you?

utterance: Yes, Jerry, I got something in the mail that you are increasing your fees is that correct and if so can you tell me about it?

utterance: Sure, I'll be happy to assist you with that ma'am. If I could ask, first of all what's your first and last name?

utterance: Evelyn Richards.

utterance: All right and Miss Richards, I'm asking because I need to pull up your account in order to find out what notices we sent you.

utterance: All right.

utterance: And what's the name of your business?

utterance: Joan's Bed and Bath.

utterance: Thanks for that Miss Richards, is it?

utterance: yes.

utterance: Al right and Miss Richards if I could ask a few questions to verify your account in order to protect your account security?

utterance: OK, that'll be just fine.

utterance: And Miss Richards, if I could ask, what is your date of birth and phone number?

utterance: eleven eleven nineteen eighty-four phone number's six seven eight two zero two four two five three.

utterance: OK, and thank you for that and what is the account number you have with us?

utterance: All right, the account number is nine eight four six four five nine one.

utterance: All right and what is your pin number?

utterance: One zero nine one.

utterance: All right, thank you for verifying the account and that is for your business Smart Savings Account?

utterance: Yes it is.

utterance: Thanks and you are correct, as I pulled up the account, it appears that we sent you a notice to inform you that the bank has increased the fees on our the savings Business Savings Accounts and that is due to a variety of administrative reasons and we wanted to inform our customers in advance of the increase, just a subtle increase of an additional five dollars a month.

utterance: OK, well I really don't really want to have to pay those fees. So maybe I just need to close this account and transfer.

utterance: Oh I see, I certainly, I certainly regret hearing that and we of course do value and appreciate your business with us and we'd certainly hate to lose it. You're saying that you may be considering closing it. What would the reason be for that?

utterance: Well, I don't like that your increasing your fees cuz it's just going to continue to get an increase subtlety every now and then and I just think this is what I want to do.

utterance: I see. Fully understand, fully understand. Well we certainly would I'll be happy to of course assist in any matter that I can here and we obviously look to make it as easy as possible to do business with us so I certainly do regret that the fee increase might be a cause of your not continuing to have that account with us, but it appears that you are looking to close the account, correct?

utterance: That is correct.

utterance: All right.

utterance: Well, Ms. Richards, again, if I could ask if you close this account, what did you wish to do with the funds? Were you looking to have us mail that to you or were you going to be transferring these funds?

utterance: No I don't want you to mail them. I would like you to have them transferred.

utterance: All right, and will you be transferring it to another account with us or somewhere else?

utterance: To another account.

utterance: All right. Do you have the type of account? Is it a checking? Is it a savings?

utterance: Yes, this is a checking account.

utterance: All right, so you wish to transfer the funds from your Business Smart Savings over to a new account. Do you have the routing number for the account that you wish deposited?

utterance: I do have that for you.

utterance: All right and what is that number?

utterance: three two eight one seven four two seven eight.

utterance: And Miss Richards, if I could ask, what is the deposit rather the account number that you wish to have these funds deposited into?

utterance: All right the checking account number is one eight four six five nine.

utterance: OK, thank you for that. So, and just so that we're aware, are you aware of what the balance is in the Business Smart Savings?

utterance: Would you tell me what that is?

utterance: yes, ma'am the balance there will be for twenty thousand dollars that's currently in your account with us.

utterance: OK, that's what I thought. So, yes, that amount, twenty thousand.

utterance: All right, so you wish for us to go ahead and process that, I'll go ahead and do that for you and start that process of transferring after closing this account the twenty thousand dollars in your account with us to the account number and routing information that you've given me earlier.

utterance: That is right.

utterance: All right. Terrific. and I think we got that done for you. There Ms. Richards I certainly do regret that it was due to the increase in fees that caused this decision, but we are still here for you if you ever do need to do business with us and we see you do have other accounts with us still.

utterance: Well thanks I I do appreciate that I I could I also get the balance on my Business Gold card?

utterance: Absolutely, I'd be happy to assist you with that. What is the just to verify the account, the credit card number for your Business Gold card?

utterance: All right, it's four four seven nine six five three two seven four four six three nine two six.

utterance: Thank you for that ma'am and with that being the case I I do see of course, your Business Gold Account and it appears that the available balance on that card is approximately fifteen thousand seven hundred dollars.

utterance: All right great. I really appreciate that.

utterance: Well, Ms. Richards, again, we certainly do, I'm glad I was able to assist you with that and is there anything else I can assist you with?

utterance: No there isn't thanks for your help.

utterance: Terrific. Thank you for giving us a call and you of course have a terrific rest of your day.

utterance: OK, you too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello! And thank you for calling Intellibank. This is Michael. How may I help you this evening?

utterance: Hello, Michael. My name is Paula Richardson. Hello. helping me this evening is going to likely be simple. I just want to know my credit card balance that's due.

utterance: Hello, Paula.

utterance: Well that will not be a problem at all. And just so you know you can always check your credit card balance due online. On our website. All you gotta do go to W W W W dot Intellibank dot com. Enter all your personal information in to sign up for an online account or go to any app store, whether you have an android or an apple device, download our app. That works just as well.

utterance: Yes.

utterance: OK.

utterance: Mhm.

utterance: Oh.

utterance: OK.

utterance: Yes.

utterance: And once you put your information in then. What? Hmm. Sorry, my system seems like it's having an issue. Hold on just a moment. OK. I think we are all good now. So that was just for your information. Just to make it easier in the future. But for right now I can do that for you. One that I need to get started is your first and last name as it appears on your account.

utterance: OK.

utterance: All right.

utterance: OK.

utterance: Mhm.

utterance: OK. I already gave you that.

utterance: I'm very sorry. I did not input it into the system.

utterance: OK. Paula Richardson.

utterance: All right. Now we got that in there. The originally it was just a an informal introduction. now I'm gonna need your date of birth.

utterance: Thank you.

utterance: OK.

utterance: OK. And my date of birth. I was born on October twenty-eighth in nineteen eighty-five. Thank you!

utterance: Oh, Happy Birthday!

utterance: All right. And I'm gonna need your social security number and your state issued ID number.

utterance: Great. It's three one two one two four eight eight four. And my driver license is D one one seven two zero eight four.

utterance: Great.

utterance: Mhm.

utterance: OK. Logging in into your account. I'm just gonna need your four digit PIN.

utterance: Seven seven seven seven.

utterance: All right. That worked. May I recommend, in the future updating a pin that has more than the same number over and over.

utterance: Yes. Please.

utterance: Just for your.

utterance: Security purposes.

utterance: Yes, yes.

utterance: It's Pretty easy to figure it out.

utterance: You're right. I I've been told that before as well.

utterance: OK, I'm seeing you have multiple credit cards with us. The platinum card, the gold card and the silver. You have all three. Congratulations!

utterance: Thank you.

utterance: Which one of these were you looking to check the balance of?

utterance: All three.

utterance: All right.

utterance: Well then I'm gonna need the sixteen digit card numbers for all three of those cards starting with the first one.

utterance: OK.

utterance: So Just give me a moment. Real quick. A little moment and OK. I'm gonna give you Four four three two one six one eight two zero one zero four three four two.

utterance: Oh yeah, take your time.

utterance: OK, that's gonna be the first card here. And it looks like the credit card balance due on that card is two thousand three hundred sixty-four dollars and eighteen cents.

utterance: Mhm.

utterance: Perfect.

utterance: Please, give me the next sixteen digit card number.

utterance: Zero six one seven two four three three eight nine one zero two four four one.

utterance: Great. And looks like that one has ten thousand eight hundred seventy-two dollars and sixteen cents. And I'm just gonna need that final sixteen digit card number.

utterance: Just where I left it.

utterance: Got it. One seven two four four eight three two one one seven six two nine eight zero.

utterance: All right. And it looks like that has a balance due of fifteen thousand.

utterance: Mhm.

utterance: Two hundred forty-nine dollars and seventeen cents. Is there anything else I can help you with today? Well, in that case, if there's nothing else, then I would like to thank you for being an Intellibank customer. Thank you for calling Intellibank today. And please have a wonderful rest of your evening, a wonderful holiday weekend, and a wonderful rest of your year. You're welcome. Goodbye.

utterance: OK.

utterance: No.

utterance: Mhm.

utterance: Thank you.

utterance: Bye.


utterance: Thank you for calling Intellibank, my name is John. May I help you?

utterance: yeah I am not entirely sure I have been getting my statements. I moved a couple of months back less than three months now and I thought I was getting the statements at my new address but not getting them. So I'm wondering if there's a way for me to get my statements without having them actually sent in the mail.

utterance: yes absolutely sir we can definitely help you with that.

utterance: But I also don't want like a scenario where I have to go down there and pick them up from you every month either.

utterance: Right yes, we don't you don't have to do either of those options.

utterance: There's not a branch.

utterance: Close to me, that would be very annoying I'm already annoyed that I haven't been getting my mail so. Well what do you guys have to offer? What do you you suggest? How would you fix this problem?

utterance: Well first I just need to bring up your account so I can better.

utterance: Does this ever?

utterance: Happen to you?

utterance: yes.

utterance: Do you get your?

utterance: Did you? Have you noticed that mail seems to be disappearing?

utterance: it always feels that way just because it seems like the only thing I get is junk mail, but yes I definitely agree.

utterance: OK I'm just as long as I'm not alone here.

utterance: No absolutely it's and this is why we offer other options, because we do understand that sometimes the mail can be a little iffy and a little bit disorganized sometimes. So we just wanna make sure that we have all your information readily available.

utterance: OK.

utterance: Great.

utterance: So if I could just get your last name sir?

utterance: yeah it's Barnes.

utterance: OK is it B A R N E S?

utterance: That's correct, yes.

utterance: OK, what's your first name?

utterance: Tom.

utterance: T O M?

utterance: Just T O M.

utterance: OK, and that's how it appears in your account?

utterance: Yeah.

utterance: Excellent.

utterance: Parents just named me Tom, no Thomas none of that BS. Just T O M.

utterance: Keep it simple, I like it. less for me to type as well so can I please have your PIN number Tom for your account?

utterance: Oh sure, no problem. that's gonna be one three eight zero.

utterance: Excellent.

utterance: Alright, yes I see it here. I just need security verification just if you can tell me your date of birth?

utterance: Yeah seven twenty-two nineteen nine.

utterance: I guess that would be zero seven two nineteen seventy-nine if you need it or not. In that sort of format and I don't know if that matters.

utterance: That is the format.

utterance: I use, so thank you.

utterance: Great.

utterance: excellent. OK I'm looking at your account here, and yes I see that you are still signed up for the old fashioned mail for your your statement delivery. So happy to discontinue that so it no longer will go out that way but.

utterance: OK.

utterance: How do I get them then?

utterance: It's very easy if you

utterance: Cuz I don't.

utterance: Wanna just stop getting them. I want an alternative way of getting them.

utterance: Absolutely. So what you will need to do and what I suggest is it doesn't appear like you have an online account set up yet?

utterance: Mm-mm.

utterance: All you have to do is just go to our website and then it will say create an account, and you click on that button.

utterance: You will enter your information, we will see that you are a valued customer with us all you will have to do is just provide your password that you know needs to have a certain amount of numbers and case sensitive and stuff, but very simple process.

utterance: And this is safe, this is totally safe?

utterance: Absolutely. We have enlist the help of many many different companies that help us keep all of your banking information secure. There is obviously more hoops to jump through, but once you have them set up then it's very fast

utterance: Now can you put a stop to them being delivered?

utterance: Yes, absolutely.

utterance: Great.

utterance: Why don't you do that? You stop them and then I'll go on the website and I'll log in and set up the account there.

utterance: That's absolutely fine, I I've already stopped them so now.

utterance: Great.

utterance: I just don't want them floating around out there somewhere who knows where they're ending up.

utterance: Right.

utterance: I I definitely agree, and so this is obviously a much more secure way of of getting your information.

utterance: Now the ones that I haven't got in the last couple of months, am I going to be able to get those online as well?

utterance: Yes.

utterance: Great.

utterance: Your entire banking history with us is available you just you can sort by year and then you can sort by month and you can just print them or you can view them without printing. But it's very simple to go and look at your old records.

utterance: Fantastic, I well thank you very much I think that is all I need today and you have handled it very well.

utterance: Great, and if you run into any issues logging on please give us another call and we'll help you through.

utterance: Thank you very much, will do.

utterance: Absolutely, thank you Mr. Barnes.

utterance: Bye.

utterance: Bye.


utterance: Thank you for contacting Intellibank, this is Fred. How may I help you today?

utterance: Hi Fred just looking to make a wire transfer.

utterance: OK, we can absolutely do that for you just gonna need a couple of pieces of information to get us started first off, please give me your first and last name as it appears on your Intellibank account.

utterance: no problem Timothy Christopher.

utterance: Alright Mr. Christopher and I'm gonna need your date of birth.

utterance: OK, no problem it's September fourteenth nineteen eighty-one.

utterance: And what is your four digit PIN?

utterance: Hold on one second, let me let me get that.

utterance: Sure, please take your time.

utterance: How's everything on your end?

utterance: Oh very good, things have gone pretty smooth today. How about yourself?

utterance: Oh yeah same, pretty pretty smooth, pretty smooth. Got the weekend coming up. You have plans?

utterance: I'll be here working all weekend unfortunately but it is it is what it is.

utterance: that's true.

utterance: I do enjoy helping our Intellibank customers.

utterance: We appreciate the help oh here we go, PIN four digits right?

utterance: Yes, four digits.

utterance: OK seven four nine three.

utterance: Great that worked And what is the account number that you will be transferring the funds from?

utterance: Oh all right four three two eight seven one.

utterance: Alright and I see that is your Intellibank Smart Savings Account. Is that correct?

utterance: Yeah, that's correct.

utterance: And you do have a balance in that account of fifteen thousand. Eight hundred sixty-two dollars and fifteen cents. and how much of that will you be looking to transfer today?

utterance: Transfer over excuse me. Cat got my tongue.

utterance: Perfectly all right, please take your time.

utterance: Five hundred and fifteen cents.

utterance: Five hundred dollars and fifteen cents?

utterance: Correct.

utterance: Alright. And is that gonna be domestic or international?

utterance: it's domestic.

utterance: Alright so just so you know there is going to be a fifteen dollar fee for that domestic transfer. Would you like to proceed with that fee today?

utterance: Yes, that's good.

utterance: And is it all right that that also gets debited from your Intellibank Smart Savings account?

utterance: Yes.

utterance: Alright, so that's a total of five hundred dollars and fifteen cents, so with the fifteen dollar transfer fee it's gonna be five hundred fifteen dollars and fifteen cents coming out of your Intellibank Smart Savings Account. so all I'm gonna need to make this transfer is the name of the person that we're transferring to and the name of their bank.

utterance: It's Tabitha Price, and that is what bank is she under? Hold on she wrote it down one second.

utterance: No problem, please take your time.

utterance: Oh here we go she's with Discovery.

utterance: Alright and I'm gonna also need her bank account number? And her nine digit routing number?

utterance: OK her account number is four one five eight five nine and the sorry what was the second bit of information?

utterance: The nine digit routing number?

utterance: Nine digit routing number, thank you. Four, four, two, five three, four, seven, nine, six.

utterance: Alright and one last thing before I can send this transfer is I need to ask you your security question what was your first pets first name?

utterance: Scooby.

utterance: Alright, that's checks out. So just to confirm we're sending five hundred dollars and fifteen cents from your Intellibank Smart Savings Account in a wire transfer to Discovery?

utterance: Correct.

utterance: Alright. And that is sent. that is done instantly on our end. It may take up to an hour to post in the other bank's account. That has nothing to do with us that's totally up to the other bank is there anything else I can help you with today?

utterance: No that's been everything.

utterance: Great well you have a wonderful rest of your day and thank you for banking with Intellibank.

utterance: Thank you, bye.


utterance: Hello. And thank you for calling Intellibank. This is Jimmy. How may I help you today?

utterance: Hey, Jimmy, quick change needed here. No longer need the my my monthly statements delivered to my to my place. I probably should rather have it done I guess through through email that can be done with you. you know, things happen, new girlfriend. She's you know really cool conscious and she's just appalled by the fact that I get my statements every month from the bank versus I guess checking online or getting like a text about what the current amount is. I don't know. But anyways if there's if there's anything we can do to get that knocked out be super helpful.

utterance: Yeah. That is understandable. A lot of people are going paperless these days. We can not send you out a email statement but what we can do is we can send your statements every month to your online account. And we can send you an email or text notification to let you know that your new statement is available.

utterance: Oh. OK. Yeah. Yeah, yeah, I think that that that makes sense.

utterance: OK. Great. So first in order to stop the mailing of your statement I'm gonna need your first and last name as it appears on your account.

utterance: Christopher Chase.

utterance: All right, Mr. Chase. And what is your date of birth?

utterance: six twenty-two nineteen eighty-four.

utterance: And what is your account number and pin?

utterance: Account number and pin nine one two four one six. pin is two one nine four six. mother's maiden name is Charles. and the street name is ca~

utterance: We're not.

utterance: Not quite there yet. Hold on with that mother's maiden name. We will need it but it's not to the page yet where it asks for it so let me just get that date of birth back in there. And, OK, one more time with your account number and pin. Just to make sure we got that.

utterance: Oh.

utterance: Oh, yeah. No problem. six one two four one six. pin nine one two six.

utterance: All right. And I do see that you're signed up for our online banking and our app so this will be very, very easy to stop sending these. I just need your current street address that we have on file for you.

utterance: I'll look it up on file. Let me see.

utterance: this would be where we have been sending the statements.

utterance: Mm. Of course, of course, of course. Jimmy's Lane.

utterance: All right. And city?

utterance: Los Angeles.

utterance: And your ZIP?

utterance: Nine zero two one four.

utterance: All right.

utterance: And this should immediately close these off?

utterance: it'll immediately stop sending. It will immediately stop . Oh, yeah, no, it's not gonna to affect it at all. It is possible that you will receive your November statement in the mail. That may have already shipped. I'm not sure. but other than the current statement that may have shipped you will not be receiving any more. So this isn't an immediate thing because we may have already shipped out the statement

utterance: I have to have that shouldn't.

utterance: Mm.

utterance: I hope one more statement isn't gonna to be a problem.

utterance: yeah, hopefully not like this girl so hopefully this this isn't, you know, a deal breaker or anything.

utterance: Well, I'm just gonna. Now is the time for your mother's maiden name.

utterance: Oh. Excellent. It is Vincent.

utterance: And your first pet's name?

utterance: Bub.

utterance: And the name of the street you grew up on?

utterance: What did we call it? I always forget these sort of things. You know, when you're a little kid you're just there and you're you're running around and running around the block and Oh.

utterance: I don't I don't even know if it would be your actual street you grew up on. Just whatever you gave us at the time that you signed up for this account.

utterance: OK, yeah. Let me look through a few things.

utterance: What do you do when you're not at the call center.

utterance: I actually have a second job in another call center.

utterance: Oh. OK. Yeah, going after it. Different bank? Different different type of gig altogether?

utterance: Whole different thing, yeah. Customer service for a swimming pool installation company.

utterance: Oh, OK. Oh, here we go. The street was Routing Route.

utterance: All right. That does it. We are all set. I have just canceled the delivery of your physical statements. So now you have gone paperless. Meaning your monthly statement will be available online or on our app. And all you have to do is log in to get it. I've also set a monthly email reminder. So you'll get an email reminder when your new statement is available. Is there anything else I can do for you today?

utterance: No, that that was everything. Thank you, thank you thank you.

utterance: Well, thank you very much for calling Intellibank and have a wonderful rest of your day. Bye.