utterance: Thank you for calling Intellibank. This is Mary. How can I help you today?

utterance: Hi. This is Peter Davis. I have a big problem. I'm not getting bank statements, no newsletter, no nothing more anymore from yeah, from the bank, and I don't know what to do now.

utterance: Oh. I'm sorry to hear about that, Mr. Davis. let me log into your account and we can review some information. Mm. Just a moment. All right. I'm sorry. Your first name again, was?

utterance: Peter Davis.

utterance: OK. Mr. Davis, could you please give me your date of birth?

utterance: November four, nineteen sixty-eight.

utterance: And your account has a PIN code. Do you happen to know what that is?

utterance: Yes. That's Marlen. M A R L E N.

utterance: OK, Mr. Davis. That is not the PIN code. The PIN code is a.

utterance: Oh, yeah.

utterance: Yeah, yeah, yeah. Sorry. eight eight eight eight.

utterance: OK. So eight eight eight eight. Perfect. That does verify your account. OK, let me look and see what we have here. Hmm. See what's going I'll check and see what's going on. Maybe. I have no idea what could be going on, but you should be receiving some sort of information. Either phone calls, some flyers in the mail.

utterance: No. No mail at all.

utterance: Mm. OK, Mr. Davis. Let's see here. OK. Let's just go ahead and verify some stuff. what's your mailing address?

utterance: OK. No, Mr. Davis, your home mailing. I mean your business mailing address.

utterance: That's my business mailing address. Oh! You mean my OK. So that's one thousand Marilyn Street Austin, Texas, seven eight one two two.

utterance: OK. So yes, that is the correct information in there. Let's go to the next thing. let's see. So your email address?

utterance: Yeah. That's Peter sixty-eight Davis at Gmail dot com.

utterance: Oh, I see Mr. Davis. That's gonna be the problem. the email address I have on file is P Davis at Tom's Grocery dot com.

utterance: Yeah. That's the old one.

utterance: Oh, OK. So let's see. Looks like we. Guess we need to update that for you, then.

utterance: I think I forget to call you for that, the to update. So that's. Yeah. That's for the my sight.

utterance: OK, Mr. Davis. Not a problem. We can get that updated for you. OK. So what is the new email address we need to have?

utterance: OK. Peter sixty-eight Davis at Gmail dot com. All right. That's been updated, Mr. Davis.

utterance: I think.

utterance: I I changed it when I got my new PC. So that's around like five, six weeks ago, or maybe then, yeah. I forgot to tell the bank. to change the email address.

utterance: Oh.

utterance: OK. So if you say that's been about five to six weeks, that means. Have you did you receive your bank statement last month?

utterance: No, nothing.

utterance: OK. So what I can do is I can get that resent out to you to your business address.

utterance: Yeah, perfectly, otherwise my accountant gets mad.

utterance: OK. So let me put in a request to get that resent to you. did you receive the previous month's?

utterance: I don't know.

utterance: OK. So Mr. Davis, what we can do is we can request the last six months of statements if you think your accountant would prefer that, just in case he's missing any.

utterance: Just send. I will send it to him. That gives him something to do.

utterance: OK, Mr. Davis. I will definitely do that. I'll send you the last six months of statements for your business, Tom's Grocery. And I have sent the request in. it's usually takes about twenty-four hours to process and you should receive them in about five to seven business days.

utterance: That's OK.

utterance: Because I was the whole day worried about. Yeah. What can I do? What can I do? And I was looking for everything, logging into my mail. Nothing came through. But yeah. in the end I thought, I'm gonna call the bank.

utterance: OK. Well, I'm so sorry that there was a miscommunication there, and your email address was not updated. is there anything else I can help you with? Would you be interested in applying for one of our credit cards, or are you looking for any new loans to do anything with your business?

utterance: I have the silver credit card, but I want to, yeah, upgrade to the gold.

utterance: OK, Mr. Davis. Well, the silver credit card and the gold credit card. Basically, going to gold doesn't really upgrade you any. But what you can do is fill out a new application or update your income, and we can increase your credit limit.

utterance: Yes. That would be fine.

utterance: OK, Mr. Davis. Also, at the same time, if you credit score comes in a very low number, or. I'm sorry. if you have a very high credit score, we can also look at lowering your interest rate on that card.

utterance: That is also good.

utterance: Yes. So right now it looks like you're at eighteen percent on that credit card, which is a little high. but if you go ahead and fill out your income, new income, or current income, as well as the other information that it's asking. Your basic information. Name, phone number, date of birth, social.

utterance: OK. That's good.

utterance: Send that.

utterance: Send that back to us, and we can get a possibly a credit increase, credit limit increase on that card.

utterance: OK. Well I. Just to make sure. The the newsletter, it is also going through the new email address, right?

utterance: Yes, sir. Everything's going to be sent to your new email address that we just updated, and you There shouldn't be any other issues. You should be receiving everything from here on out to that email address.

utterance: OK, because I love to read that.

utterance: Yes. We do have a great team that puts that monthly newsletter together.

utterance: Yes. OK.

utterance: OK, Mr. Davis. If there's not anything else I can help you with, please keep in mind to call us back if you have any problems, questions, wanna apply for any new loans, we're always here to help you at Intellibank.

utterance: OK. Thank you very much. Have a nice day.

utterance: OK.

utterance: All right. I'm Mary. Let me know if I can help you anymore.

utterance: OK. Bye bye.

utterance: Goodbye.


speaker_role: Agent

utterance: Thank you for calling Intellibank, this is Abe. How may I help you today?

speaker_role: Customer

utterance: Oh Hello Abe. My name is Pasadena.

utterance: Hi Pasadena.

utterance: Hi.

utterance: And how can I help you today?

utterance: Oh I think it should be an easy fix. I need to update my email address on my banking business account.

utterance: Great.

utterance: All right Pasadena we can certainly help you with that today, sounds pretty simple. you're welcome Pasadena before we proceed I just need to verify some information for the security of your account. What is your full name?

utterance: Mm, thank you.

utterance: Thanks, Abe.

utterance: Mhm.

utterance: Pasadena Remis.

utterance: Pasadena Remis, OK. And Pasadena your date of birth please?

utterance: It's July seventeenth, nineteen eighty-five.

utterance: OK. And Pasadena your security question, what is the town you were born in?

utterance: Las Vegas.

utterance: Las Vegas, very good.

utterance: Where were you born?

utterance: Oh me oh I was born in Columbus, Ohio.

utterance: Oh.

utterance: Yeah. The capital of the Ohio. all right Pasadena thank you very much. and we wanna get an email changed. All right so I'm looking at your account here

utterance: change my email I'm wondering what what type of loan options are available as a small business owner here from your bank?

utterance: Oh sure absolutely. OK let me so we do have a a platinum and gold and silver card. And then we also have a rewards card for you. We also do a business checking and business savings so maybe that might be

utterance: Mhm.

utterance: Mm.

utterance: What you're looking for. And then of course we offer small loans and order checks and bill pay.

utterance: I'm looking for a small loan.

utterance: OK, a small loan sure absolutely

utterance: I don't have much time to talk about it right now though.

utterance: OK. What you could do is go on online. Do you do that? Do you do online banking?

utterance: Mm.

utterance: I know how to, yes I do know how to online bank.

utterance: Great so if you just go to Intellibank dot com enter in your credit card number. Intellibank.

utterance: Intellibank. Can you

utterance: I'm just can you Intelli~

utterance: Intellibank, yes.

utterance: I think

utterance: I always call it Intel Bank. But it's Intellibank.

utterance: Sure, yeah.

utterance: Of course that happens a lot, but yeah. It is Intellibank. If you go there and just you know log in online and you can read all about the loan and then you know set up an appointment with one of our tellers and they'll just hand you money.

utterance: OK.

utterance: Mhm.

utterance: Oh Abe, thank you.

utterance: You're very welcome.

utterance: So Pasadena about that email account. I have Pasadena LOL at Yahoo dot com.

utterance: Yeah.

utterance: Mhm.

utterance: Do we wanna keep that or do you wanna get that rid of that one.

utterance: I'd like to

utterance: Swap it out for my new email. Yes.

utterance: New email. Well look at that.

utterance: New email day. What is your new email Pasadena?

utterance: It's gonna be Pasadena reams us.

utterance: Reams is us OK.

utterance: Reams us at at iCloud I'm at iCloud.

utterance: ICloud OK. You you have to make sure you update those passwords every once in a while. Lot of lot of leaked information from iCloud.

utterance: Yeah.

utterance: Mhm.

utterance: Yeah. For me that's all right. I feel like if my info get leaked it's just gonna enhance my reaming business.

utterance: What is what is a reaming business?

utterance: Ream

utterance: I ream citrus fruits and I make a special juice that I sell to select buyers throughout The United States.

utterance: Oh OK. Sure. .

utterance: Oh

utterance: Great. fantastic. Well.

utterance: Yeah it is,

utterance: It's great.

utterance: We would probably love to be in business with you so definitely check out our small business loans. Again at Intellibank dot com. Pasadena. OK what? We got Pasadena iCloud OK, is there anything el~

utterance: Mm.

utterance: I will.

utterance: Mhm.

utterance: Can you spell?

utterance: My, the email? I just wanna make sure you got it right.

utterance: Absolutely of.

utterance: Course. P A S A D E N A. R E E M I S. U S.

utterance: Yeah.

utterance: Mhm.

utterance: Good thing we checked. Yeah there's no I.

utterance: Yeah.

utterance: There's no I. So we gotta R E E M.

utterance: No. Yeah.

utterance: S.

utterance: S. Reems.

utterance: U S.

utterance: U S. Gotcha. At iCloud dot com.

utterance: Yeah. can you just

utterance: Read it back to me one more time?

utterance: Absolutely.

utterance: Of course, I would love to. P A S A D E N A R E E M U S at iCloud dot com.

utterance: R E E M S U S. Is that what you said?

utterance: I feel like.

utterance: I think that's what I said.

utterance: OK.

utterance: One more time though just to be safe.

utterance: Thank you.

utterance: Because your security matters to us here at Intellibank. P A S A D E N A R E E M S.

utterance: Oh.

utterance: U S at iCloud dot com.

utterance: You got it?

utterance: Did that sound right to you, Pasadena. Very good, OK. Is there anything else I can help you with today?

utterance: You nailed it, Abe.

utterance: Oh. Just going over some thought I had.

utterance: Sure.

utterance: Mm, I think you got it. yeah I just wanted to change my email.

utterance: Well, fantastic. So we got rid of we got that taken care of. you have a wonderful day. If there's anything else feel free to call.

utterance: Mhm.

utterance: Well, thank you, Abe. Goodbye.


utterance: Thank you for calling Intellibank. This is Daisy. How may I help you?

utterance: Hi Daisy. I'm looking at my books right now and my financials are a little all all all over the place. It's a little crazy and hectic and I can't really get my head around it. I could really use some help figuring all this stuff out.

utterance: OK. Well I appreciate you calling today and I will do my best to help you resolve your issues. What exactly. Like in which manner may I help you?

utterance: Well I think the main problem right now is that I don't know what I can afford. If I can afford something or can't.

utterance: I see. OK. And so are you looking for balances? Like are we checking about credit card balances? What what kind of credit limit you have remaining?

utterance: Yeah my credit limit would be great.

utterance: OK. I'll be happy to help you with that. You said your financials are all over the place. Are you looking for like other all your account balances today?

utterance: yes please.

utterance: OK. I'll be happy to help you. Let's go ahead and pull open your account. Accounts. what is your full name and address please?

utterance: George Emory. One twenty-one Parkside Acres Branson Missouri five five three two four.

utterance: Thank you, George. What is your date of birth?

utterance: September twenty-first nineteen ninety-nine.

utterance: Thank you. What is your Intellibank PIN number?

utterance: One six six two.

utterance: Great. And all right let's just go down the line here. Verify for me your. I see you have the Intellibank business gold card.

utterance: yeah.

utterance: OK. Verify for me the account number.

utterance: It is zero zero one six three nine two two one seven.

utterance: no sir. Your Intellibank business gold card number.

utterance: Oh. four four one two two two one two three nine eight seven zero one zero four.

utterance: Thank you. I show that you have a twenty-five thousand dollar limit on that card. And thirteen thousand four hundred seventy-nine dollars and thirty-one cents is your remaining credit available. And then you already provided me your Intellibank business total checking account. you verified that number for me. that balance is four thousand two hundred sixty dollars and fifty-three cents in there. And I show that you have an Intellibank smart savings account as well. please verify that account number for me.

utterance: It's zero zero one six three nine three three one eight.

utterance: Thank you George. Your balance on that account is five thousand two hundred sixty-eight dollars and fifty-seven cents. Would you like me to send you all of these balances via email?

utterance: Yes please.

utterance: All right. And I have G Emory at Gmail dot com. Is this correct?

utterance: yeah. That's right.

utterance: Great. one moment while I get that sent out.

utterance: You know it's great that I have quite a bit left on my credit limit you know. I use it for pretty much everything. You know my secretary has been throwing away some monthly savings. It's been kind of a pain.

utterance: Oh I'm so sorry to hear that. I've lived through those kind of things as well. I mean not a secretary but I throw away things that I shouldn't. George is there anything else I can help you with?

utterance: yeah. I actually am out right now and I need to go to a branch location. Could you tell me the closest one? And could you also tell me their hours.

utterance: Sure branch location and hours What is the address where you're at?

utterance: sure. can you give me a second while I grab that?

utterance: Yeah.

utterance: OK it's eight thirty-four Main Street in Branson Missouri five five three two four.

utterance: Thank you. My closest location my closest branch to that location is four ninety-six Mackintosh Street. Their lobby is open Monday through Friday nine a.m. to five p.m.. Saturday ten a.m. to two. Drive through Monday through Friday eight a.m. to six p.m.. Saturday nine to three. And they have an ATM available in the entry way. It's available twenty-four hours a day.

utterance: Oh OK thank you.

utterance: Anything else I can help you with?

utterance: No. That's about it.

utterance: OK George. Thanks for choosing Intellibank and have a great day.

utterance: You too. Bye.

utterance: Thank you. Bye bye.


utterance: Hello, thank you for calling, Intellibank. My name is Marguerite, and I will be happy to assist you today. May I ask who I have the pleasure of speaking to?

utterance: Yeah it's my name's Aaron.

utterance: Hi Aaron how are you today?

utterance: I'm

utterance: Doing good.

utterance: Good. How may I help you today?

utterance: Yeah, I was thinking of getting out of the country for a bit.

utterance: I see.

utterance: And I wanna look at it the exchange rates between Europe I don't even care where I go in Europe, to tell you the truth. It's all of Europe right? So, Euro or Russia.

utterance: OK. All right. So, you'd like to compare the currency rate for The Euro and for Russia for the Rouble?

utterance: Yeah, that's, that is it.

utterance: OK. I would be happy to help you with that today. May I ask for your, first of all do I spell your first name A A R O N?

utterance: Yeah.

utterance: It's two A's.

utterance: OK.

utterance: And what is your last name please?

utterance: It's Gray.

utterance: G R A or E Y?

utterance: It's a, this one's actually an A.

utterance: OK.

utterance: G R A Y.

utterance: OK. and Aaron, so I can access your account information, there is a four digit security PIN that you have with your account.

utterance: Oh yeah. It's seven five four One.

utterance: Seven five four one. OK.

utterance: Four one.

utterance: Yep.

utterance: Just bear with me one moment, my, my screen's freezing just a little. OK, there we go. All right. All right. I do see that you have your credit card, your checking and your savings with us. Well thank you for your patronage.

utterance: yep, no problem.

utterance: All right. And then just to verify the your date of birth please.

utterance: Sure thing. It is February ninth, nineteen ninety.

utterance: OK All right, terrific. All right, so I'm going to go ahead and pull your pull the currency rate up, I'm just loading the screen. And, while I'm doing that, I did want to let you know, this is actually available to you online or our mobile app too. It's really great when you're on the go.

utterance: OK.

utterance: Fantastic.

utterance: yeah, you would just go to our website. Go to the categories button just touch that and you'll see a variety of options. All right. I'm sorry for how slow our system is running today. OK. Thank you so much. So, for the Euro, I'm looking, oh, and I can even see the trend here. Thank thank goodness it's actually on the upswing. it's actually coming in now I'm sorry. Go ahead.

utterance: All right.

utterance: OK.

utterance: No, no no. I just, I'm just listening.

utterance: OK. It's actually coming at one point one zero. So, stronger than it has been for the past several quarters.

utterance: OK.

utterance: That sounds like a good place to go.

utterance: Yeah, absolutely.

utterance: Yeah

utterance: I wanted to go there on my honeymoon, my wife wanted Mexico.

utterance: And, yep so, this is kinda be, gonna be my second honeymoon, without her, she is leaving me.

utterance: Oh.

utterance: So

utterance: I'm so sorry to hear it.

utterance: You know what?

utterance: I'm not even upset about it, she's she fucking cheated on me, so screw it! Screw it, screw it, screw it. I'm gonna do what I wanna do from now on. She can do what she wants to do, but I am going on a trip. to Europe. I'm gonna go all over. I'm talking Greece, I'm talking about. Rome, I'm talking France. you ever been there?

utterance: Oh.

utterance: Yeah.

utterance: Wow.

utterance: I have actually. I I actually backpacked through Europe after college and.

utterance: That's what I wanna do, I never got the chance to do that. I just got married so young and I had kids so early. And you've got all these responsibilities and I just wanna live for myself for a second.

utterance: Right.

utterance: Well, you know, I love your attitude. Congratulations on just taking the bull by the horns.

utterance: I got you can congratulate me on my divorce. I am glad that it's, I'm glad that it's over.

utterance: not your. Sorry

utterance: Oh, OK. No, and I apologize. I didn't mean to, I just congratulations on a great attitude. I would be a wreck myself.

utterance: No no no.

utterance: I'm doing good, I'm gonna make the, I'm gonna make the most out of it. I am.

utterance: Good for you.

utterance: OK. So we've got the one for E, we got Europe.

utterance: And was there, and for the Rouble Oh, Rouble's hanging in there, it's actually coming in at point six five. So, not as strong as the Euro right now.

utterance: No, it's definitely not. But, you know, I don't even Russia's too depressing for me. It's cold, it's chilly, probably gonna be raining.

utterance: Right.

utterance: But, the rest of Europe? Sounds like a good time.

utterance: It sure does.

utterance: It sounds.

utterance: Like a good time. That's what I'm gonna do.

utterance: Well Aaron, is there anything else I can provide for you today?

utterance: You know what? You've done so much, thank you so thank you, what's your name?

utterance: My name is Marguerite.

utterance: Marguerite, thank you so much. I'm gonna have great trip.

utterance: Well I will think of you, and wish you well.

utterance: I appreciate it Marguerite.

utterance: Thank you for calling Intellibank and have a fabulous day.

utterance: Have a.

utterance: Great one.

utterance: Bye bye.


utterance: Hi, this is Jess Jones at Intellibanking. What can I do with for you today?

utterance: Hi Jess. I received something in the mail and I wanted to speak with someone about this special that y'all have got going on.

utterance: OK. It sounds like you're talking about our risk specialist program. Would you like me to connect you with someone? I can schedule you for an appointment today.

utterance: OK.

utterance: Yes.

utterance: OK, can I start by getting your full name please?

utterance: Absolutely, my first name is Xavier, X A V I E R. And the. The last name is going to be Honk. H O N K. Xavier Honk.

utterance: OK.

utterance: OK. And can I also get your date of birth please?

utterance: Yeah let me know when you're ready.

utterance: I'm ready whenever you are.

utterance: OK, February third, nineteen ninety-seven.

utterance: OK, February third nineteen ninety-seven. OK. I'm gonna go ahead and pull up your account. Can I get your credit card number please?

utterance: Yeah absolutely, Let me know when you are ready?

utterance: I'm ready.

utterance: OK, give me one second. Grabbing my wallet.

utterance: OK.

utterance: And, my credit card is not in the wallet. give me one second, I'm gonna check the car really quick.

utterance: Of course, take your time.

utterance: OK, thank you.

utterance: Hello?

utterance: Yes.

utterance: Awesome. Ready?

utterance: Yes.

utterance: OK, I have four four two nine. four three four two zero five seven four. five five eight two.

utterance: OK, and just to clarify that was, four four two nine four three four two zero five seven four five five eight two?

utterance: You are on it.

utterance: OK, great. So, before I can proceed any further I just need to ask you a few security questions for your account.

utterance: Mhm.

utterance: Can I start by getting your PIN number please?

utterance: You sure can, just let me know when your ready?

utterance: I'm ready.

utterance: Zero four seven four.

utterance: Zero four seven four.

utterance: Correct.

utterance: OK. And, you set up some security questions when you created your account. I'm gonna go ahead and ask you those now.

utterance: OK.

utterance: OK. What city were you born in?

utterance: I was born in Albuquerque.

utterance: OK, Albuquerque. And, what was the name of your first girlfriend?

utterance: Oh, wow. I forgot that I made that a question. Jovona. J O V O N A.

utterance: OK, great. So thank you for verifying that information for me. I am able to pull up your account. Just give me.

utterance: I actually haven't

utterance: Thought about her in a long time.

utterance: OK. So, I am in your account right now and I'm also gonna pull up our scheduler so we can get you talking to one of our risk specialists.

utterance: OK, that's fine.

utterance: OK, is there a specific day and time you were hoping to speak with someone?

utterance: let's do are y'all open Saturday?

utterance: Unfortunately we're not we're just open, no just Monday through Friday.

utterance: You're not!

utterance: Oh my

utterance: Gosh, OK. Well that that's that's probably cool for you. What, what do you, what do you do on weekends?

utterance: I like to go to the park with my dog.

utterance: Really?

utterance: Mhm.

utterance: OK, that's cool, that's cool. have you ever taken your dog to the beach?

utterance: actually, there aren't any beaches where I'm located.

utterance: Oh, that sucks. You should probably move.

utterance: Yeah.

utterance: Yeah, maybe one day I'd like to move closer to the water.

utterance: Yeah, yeah, you should. Yeah, I I love I I Love the beach. I'm like a beach man. I'm like a beach bum actually, so. I'm actually in Florida.

utterance: OK, very cool.

utterance: No.

utterance: was it

utterance: Have you

utterance: Been to Florida?

utterance: No I, unfortunately I've never been.

utterance: Whoa, you ought to start living life a little bit, huh? where've you been? Do you travel a lot?

utterance: no, unfortunately my schedule doesn't allow me to. But, speaking of scheduling, is there a specific day and time that you want to speak with someone?

utterance: Mkay.

utterance: If we can do, if we can do Friday I think I'd be able to do it in person, come in person.

utterance: OK. And, let me see, what time on Friday is best for you?

utterance: Let me see, can you do two thirty?

utterance: Yep. You're actually our first appointment that we're scheduling for Friday, so two thirty works great. And, you said you wanted to do it in person?

utterance: Yes.

utterance: OK, can I get your ZIP code please?

utterance: Absolutely, it's gonna be eight eight zero zero four.

utterance: OK, let me see. OK, that's gonna be at our Ivy Park location. So you are all set to go. Is there anything else I can help you with?

utterance: no, that's that's pretty much it. Thank you so much for your time I appreciate it.

utterance: Of course thank you, have a lovely day.

utterance: OK, bye.


utterance: Hi. Thank you for calling Intellibank. My name is Darlene. How may I assist you today?

utterance: Hey, Darlene. How are you doing?

utterance: I'm doing quite well, ma'am. Thank you so much for asking. And how about yourself?

utterance: Well, I'm doing pretty well, but I'm afraid I might have gotten myself into a little bit of a pickle and I was hoping that you could help me figure out what I need to do.

utterance: All right, ma'am. I'd be more than happy to assist you today. May I ask what the issue is?

utterance: Yes, I I work for Robert Hall Photography and I ordered some new equipment, but after I had already ordered it and sent off the check, I found a much much better price with a different company. Now I did call and cancel the first order, the original order but since the check is already sent off, I I need to make sure that there's no way that it goes through. They said that they would dispose of the check whenever they got it, but you know, it's better safe than sorry.

utterance: All right, ma'am. I'd be more than happy to assist you with that. What we could do is we could cancel out that check just to make sure that it's not cashed. Does that sound like like a solution?

utterance: Yeah, yes! Thank you so much. That sounds wonderful. What do I need to do to go about doing that?

utterance: All right. First, I do need to get some information from you so I can pull up your account. May I have your first and last name, please?

utterance: Sure. This is Deborah. D E B O R A H. Cross. C R O S S.

utterance: Thank you so much, Ms. Cross. And may I also have your birthdate, please?

utterance: Sure. It's May the twenty-first nineteen fifty-eight.

utterance: Thank you, Ms. Cross. And may I have your company PIN number, please?

utterance: Yeah, absolutely. It's four eight four nine six zero five zero.

utterance: All right. I have four eight four nine six zero five zero.

utterance: Yes, ma'am. That is correct.

utterance: Thank you so much. And you said you were with Robert Hall Photography, correct?

utterance: Yes, ma'am.

utterance: Thank you so much. Now, do you have that check number?

utterance: Yes, ma'am. The check number was two eight six four.

utterance: All right. That's check number I'm sorry two eight six four.

utterance: Yes, ma'am.

utterance: Thank you so much. And may I have the amount of that check?

utterance: Absolutely. It is for two thousand three hundred seventy-five dollars and eighty-one cents and I actually found the new equipment for fourteen. A little over fourteen hundred dollars. So, you can understand why I canceled that first order.

utterance: Yes, ma'am. Absolutely. That is a huge difference. well, give me just one second. Let me go ahead and cancel this check out for you. OK?

utterance: OK, great. Thank you so so much, Darlene. You probably saved my job by doing this.

utterance: Well, that's not a problem, Ms. Cross. Just one moment.

utterance: All right, Ms. Cross. I do have check number two eight six four that's in the amount of two thousand three hundred seventy-five dollars and eighty-one cents. I have that canceled and the reason was because you canceled your order, but you'd already sent the check. Was that correct?

utterance: Yes, ma'am. That is correct. Thank you again so so much.

utterance: Yes, ma'am, Ms. Cross. That is what we're here for. Is there anything else that I could assist you with today?

utterance: Yes, ma'am. Actually, Darlene. If you wouldn't mind while I have you on the phone. Could I go ahead and check our our preferred checking account balance?

utterance: Yes, ma'am. I'd be more than happy to assist you with that. May I have that account number, please?

utterance: Sure. It is six three six eight seven eight seven three four nine.

utterance: All right. I have six three six eight seven eight seven three four nine.

utterance: Yes, ma'am.

utterance: Thank you so much, Ms. Cross. Just one moment. Let me pull up your balance. All right. I have your balance as seventeen thousand four hundred eighty-four dollars and twelve cents.

utterance: OK. Great, great, great. That's seventeen four eighty-four twelve?

utterance: Yes, ma'am. That is correct.

utterance: Wonderful. That is exactly what I have. Thank you so much for your help today, Darlene.

utterance: And thank you so much for calling today, Ms. Cross. Is there anything else I could assist you with?

utterance: No, ma'am. That'll be ait. I'm sorry, that'll be all. Thank you so much again, Darlene.

utterance: Yes, ma'am. Thank you for calling Intellibank and have a wonderful day.


utterance: Thank you for calling Intellibank, this is Karen how can I help you?

utterance: Hey Karen how you doing this morning?

utterance: I'm doing really well this morning, how about yourself?

utterance: I'm doing good. So I. I'm sorry I hate to ask this. I I hate to do it.

utterance: Oh no that sounds bad. sounds bad off the bat.

utterance: Do you get

utterance: Do you get a lot of flack about your name now with the whole Karen thing?

utterance: Oh boy yes I've actually like considered changing my name.

utterance: Oh.

utterance: Seriously it's ridiculous. I don't want to be a Karen. That's terrible. You know the comedian Dane Cook is the one that came up with that. Like everybody has a friend Karen. Thank you Karen. Like he used my name and then now I'm suffering. And I really honestly do. Sometimes I'm like maybe I should change my name or use my middle name.

utterance: And what's your middle name?

utterance: Oh, my gosh. It's Luna.

utterance: Luna.

utterance: Yeah. Karen Luna.

utterance: Karen Luna well maybe yeah just flip them.

utterance: I know.

utterance: Luna Karen.

utterance: I mean Luna's kinda cool.

utterance: It's unique.

utterance: I'm I'm really considering it seriously. I mean my grandma calls me Luna. So I'm considering it. Cause I've had enough already.

utterance: Well if if your grandma's calling you Luna I just had a conversation with a person yesterday and they said to me, if if if more grandparents called us special or something special. So maybe that's. But I. Your grandma's way of saying Luna is something special.

utterance: Yeah. Maybe.

utterance: Could be.

utterance: Thanks. Thanks for trying to make me feel better. I guess.

utterance: I I feel bad for ya. I mean you know. It's been a It's been a hell of a ride for at least two years being a Karen. So anyway hopefully I can make your ride a little easier with my my phone call today. I was looking to see If I could get a automatic credit card payment set up for my business account.

utterance: Yeah. I can absolutely help you with that. What is your first name?

utterance: my name is George.

utterance: George OK and what's your last name?

utterance: Gales G G A L E S.

utterance: OK.

utterance: George is kind of like the male Karen.

utterance: You think so? I don't think so. Wait what's the name for the male Karen?

utterance: I forget.

utterance: I don't think it's George. OK Definitely not George. I'll have to look that up. OK lets see what else. What is your date of birth?

utterance: June twenty-first mhm nineteen seventy-three.

utterance: All right and what is your pin number?

utterance: two one seven three.

utterance: All right. And the payment bank account number?

utterance: Oh hang on one second for that one please.

utterance: Yeah no problem take your time.

utterance: OK. that account number is zero mhm eight eight six mhm one one seven zero nine.

utterance: OK and what is the payment routing number?

utterance: the routing number is zero zero one mhm six zero seven mhm nine six five.

utterance: OK and what payment day would you like it to come out?

utterance: the fifteenth please.

utterance: OK. And What is your credit card number?

utterance: hang on one second for that one. Mhm. You would think I have this stuff right here. the credit card number is four mhm zero mhm eight five OK five five five five.

utterance: Mhm.

utterance: zero one zero one mhm seven zero six zero.

utterance: OK. Mhm.

utterance: Did you need my social yet or?

utterance: All right.

utterance: No no it's all good. That's it so. Going forward do you wanna do a specific date that it comes out?

utterance: I mean the the fifteenth yeah would be perfect yeah we can stick with that.

utterance: You wanna do the fifteenth? OK let's do that.

utterance: The fifteenth and would you like me to send you a link so you can get started on online banking? Because you know you can set this all up yourself if you have other payments. You can set it up. You can transfer funds. You can receive our monthly email about the seminars that we give for small business owners.

utterance: Yeah lets do it. Yeah.

utterance: Do you think.

utterance: All right what's your email?

utterance: the email is George Gales mhm seventy-three OK at Gmail dot com.

utterance: OK. Alright. Great all right so I sent that over. Just read it over. And you'll E sign it and then you'll get your welcome to online banking with Intellibank. Little email. And you'll be good to go.

utterance: Now you you mentioned that I would be able to set up other. credit card payments. I'll be able to set yeah up ones with other banks yeah will that make a difference?

utterance: You can yeah absolutely OK.

utterance: Great perfect.

utterance: All right so Mr. Gales is there anything else I can help you with?

utterance: That's it.

utterance: All right thank you so much for being part of Intellibank.

utterance: Thank you.

utterance: Bye bye.


utterance: Hello. And thank you for calling Intellibank. This is George. How may I help you today?

utterance: Hello. I am calling because I was talking with one of my friends about Intelligent Bank. And I just you know had been a member there for about five years. He was telling me about you know Intelligent Bank does this, Intelligent Bank does that. And I you know said well I don't really do that much with them apart from you know, direct deposit and then I have.

utterance: sir, before.

utterance: You go any further, this is Intellibank that you've called.

utterance: Mhm.

utterance: Right.

utterance: Not Intel Bank.

utterance: Is it possible that you're banking with someone else?

utterance: No I'm with Intellibank.

utterance: OK. Sorry. I just I I must have been hearing it wrong. all right. Sorry to interrupt you then. can I ask you why you're calling today?

utterance: yeah. I was getting to that. So.

utterance: Sorry again about that.

utterance: Oh no. No worries. I was talking to my friend. I said I don't really do anything with them other than you know they have my direct deposit goes into them. And then I you know go to ATMs. And you know I have credit cards. Everything like that. but apart from that.

utterance: Sounds like you have

utterance: A a lot of services with us.

utterance: Yes absolutely. Yeah and

utterance: Apart from that like I don't like my money could be in any bank you know and do that. So it's like I was talking to my friend and he's going on and on and on about Intellibank. And

utterance: Right.

utterance: Yeah. You're looking to get the full.

utterance: Yeah. It's just like.

utterance: Usage.

utterance: Out of your Intellibank account.

utterance: Right. It's just like well you know? He's the one that recommended that I go to you in the first place. And I'm just like hey you know.

utterance: OK.

utterance: thanks for the recommendation. But like so far I haven't seen anything that makes it better than, you know, Chase or Bank of America.

utterance: Right.

utterance: You know? And I I mean that's on me. Because like if I have you as my bank I should be taking advantage of it if if something special about it you know?

utterance: Of course. That's exactly right. I I feel like probably what you're gonna wanna do because it seems like the information you're looking for is gonna be a little bit above what I can help you with.

utterance: Mm.

utterance: But we do have financial advisors here.

utterance: Yeah.

utterance: At Intellibank. That can answer your more in-depth questions.

utterance: That sounds good.

utterance: Yeah. That's what I I think that's what I want. That's what he was talking about.

utterance: All right.

utterance: Said that his the person he uses he he gave me a name.

utterance: All right.

utterance: I don't know if I am able to give you the name and you can like .

utterance: Sure. Go right ahead.

utterance: I can see if they're available.

utterance: OK. Cool. well her name is Diana.

utterance: All right.

utterance: And her last name is Lee. L E E.

utterance: OK.

utterance: And apparently she's been really helpful to my friend. And gave him really good advice. And you know even got into where she introduced him to other people that have helped him so it's like a bit of an advantage that he's had over me. That's great.

utterance: Well I can definitely.

utterance: I can

utterance: Definitely set up an appointment for you with her.

utterance: Great.

utterance: how would you like this appointment handled? Would you like to go in? Would you like a telephone call? Or would you like a teleconference?

utterance: Well I mean I don't know how he does it. I'm assuming it's in person. She's in LA is that right? Or in the LA area?

utterance: Let me check. yes. She is downtown. In Los Angeles yes.

utterance: In down town.

utterance: Down town.

utterance: So I can set up a in branch visit. Or I can set up a telephone call for you.

utterance: you know if she's downtown I'm gonna be there like Thursday. Does she work on like most weekdays. Can I possibly schedule something for Thursday?

utterance: Well let me checked her availability.

utterance: Excellent. Thank you.

utterance: All right. would you be able to do something in the morning on Thursday? Like at ten a.m.?

utterance: Mm. Well I probably won't be able to get there until like early afternoon.

utterance: I have a two O clock.

utterance: That sounds great.

utterance: Great. I have you all set for a meeting with Diane at two O clock on Thursday. I just need to get your name.

utterance: All right. My last name is Tomas. With no H. It's just T O Tomas. T O M A S. And my first name is Stephen with a P H.

utterance: All right Stephen. You are all set for this Thursday at two p.m..

utterance: Amazing.

utterance: Is there anything else I can help you with today?

utterance: That was perfect. I appreciate how you helped me out.

utterance: Then thank you for calling Intellibank and you have a wonderful rest of your day.

utterance: You too. Thank you.


utterance: Hello. Thank you for calling Intellibank. My name is Rusty. May I help you?

utterance: Yeah. I am looking to send my parents some money. And I was wondering what the fastest easiest, most efficient way to do that would be. And they don't have an account with Intellibank. Or Intelligent Bank. I always forget your name. I'm sorry.

utterance: It's OK. We are Intellibank and that is OK that I believe the fastest way that you could do it would be through a wire transfer.

utterance: Oh. Yeah. That sounds great. Let's what do we need to do to get that done?

utterance: All I will need is need to log in to your account so I'm going to need your personal information and then we can take it from there.

utterance: All right. Don't get too personal huh huh?

utterance: I I promise I won't.

utterance: OK.

utterance: but I do need to know your last name.

utterance: Oh. Its Friedman. Friedman.

utterance: OK. And can I get your first name please?

utterance: Tim.

utterance: Tim. Is it and the account is Tim or Timothy?

utterance: it's probably under Timothy.

utterance: OK. Yes. I see your name here. Can I please get your PIN?

utterance: yeah. My PIN is one eight nine seven.

utterance: OK. And just for security purposes can I please have your date of birth?

utterance: yeah. That would be eight fifteen eighty-two.

utterance: Excellent. And I see this is from one of the phone numbers on your trusted profiles so we can get going Mr. Friedman.

utterance: Great.

utterance: first of all how much money were you looking to send?

utterance: two thousand dollars if that's not too much.

utterance: that's not too much. it's no problem. Is this wire going to be domestic or international?

utterance: Domestic.

utterance: OK. So for a domestic wire transfer there is a thirty-five dollar fee.

utterance: Phew

utterance: Yes. It is.

utterance: Wow.

utterance: Thirty-five.

utterance: Yes, that's correct. unfortunately, it's one of those older rules that we still have not gotten away from at this moment. I'm assuming that someday we'll figure out a way to go without it but at the moment.

utterance: If if I had a different sort of account is there like an account I can open that would waive that fee? What what can what can you do for me here.

utterance: Well there is a technology called Zell which our bank does offer but the recipient would also have to have a Zell account through their bank.

utterance: No, they're.

utterance: Never gonna be able to figure that out.

utterance: Right.

utterance: I think I'm just gonna have to eat the thirty-five and we're just gonna have to do it. They I tired tried to get my folks to use the Cash App once. You ever used that?

utterance: Yes.

utterance: Crashed the phone.

utterance: Well we don't want that to happen .

utterance: Yeah it locked.

utterance: They couldn't even make calls, they blamed the whole thing on me. It was supposed to be easy. was not easy. So yeah let's just go ahead and I'll eat the thirty-five and lets do that wire transfer.

utterance: Right.

utterance: Yes I think that's probably the best because cuz it's the safest and most secure and the money will just magically appear in their account as soon as it's approved by their bank so that is easily the easiest on their end so you can consider the thirty-five a convenience charge in in their favor. So OK so we're going to be sending two thousand dollars Do you know what bank they use?

utterance: Wells Fargo.

utterance: OK and do you have their routing number and their account number handy?

utterance: I do.

utterance: Oh great.

utterance: the routing number is eight six seven.

utterance: Mhm.

utterance: Three nine five.

utterance: Mhm.

utterance: Six seven nine.

utterance: I'm going to read this back to you. Eight six seven three nine five six seven nine.

utterance: That's right.

utterance: OK. Can I get the account the account number please?

utterance: yeah. It's three two nine six five two nine nine six three eight nine five nine six two.

utterance: OK. I'll read this back to you. Three two nine six five two nine nine six seven eight nine five nine six two.

utterance: Very close. You got the first eight correct. But instead of six seven, it's six three.

utterance: I apologize for that.

utterance: No problem. It's a lot of numbers. Numbers are flying around everywhere.

utterance: It is a lot of numbers. It's more than our account numbers. So I'll try this again. three two nine six five two nine nine six three eight nine five nine six two.

utterance: You got it.

utterance: Excellent. So just waiting for confirmation from their bank. We have it. And that is a way sir. is there anything else you will be needing from me today? Can I explain any other offers we have?

utterance: Great.

utterance: No. You were very nice and this was very easy and other than that thirty-five bucks this was great.

utterance: OK. Excellent. Thank you very much Mr. Friedman and thank you for calling and using Intellibank.

utterance: Thank you.

utterance: Having a great day.

utterance: You too. Bye.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. My name is Gianna. How can I help you today?

utterance: Hello. I was calling to set up appointment with one of, with with one of your risks specialists. I would like to get some financial information before the beginning of the tax season if I can.

utterance: Yes sir, we can certainly set you up an appointment with one of our our risk specialists. I'll need to get a little bit of information form you so that I can go ahead and pull up that information and set up you an appointment in our system if you don't mind.

utterance: OK.

utterance: All right sir, can I get your first name please?

utterance: Yes, my first name is Gabriel.

utterance: OK, and what's your last name sir?

utterance: My last name is Robinson.

utterance: All right. That's Gabriel Robinson, G A B R I E L R O B I N S O N, Robinson?

utterance: Yes.

utterance: OK sir, thank you so much for clarifying that information. And how would you like this appointment set up, in person or online?

utterance: In person, please.

utterance: OK sir. I could certainly set you up an in person appointment with one of our risk specialist. And do you have a date in mind you would like to set up this appointment?

utterance: hold on, let me check my schedule book real fast.

utterance: All right sir, just take your time.

utterance: OK. All right. I will be available on the fourteenth or the fifteenth.

utterance: OK sir, it looks like in our system the fourteenth is going to fall on a Sunday. And we won't be able to schedule an appointment for that day, but we definitely can find you a time during the fifteenth if that's okay.

utterance: OK, that's perfect.

utterance: All right, sir. And did you have a time in question, an a.m. or p.m. appointment sir?

utterance: do you have p.m.?

utterance: let me check sir. I'm gonna need your ZIP code to make sure I get the right time for your location, if you don't mind.

utterance: Yes, my ZIP code is nine eight one one nine.

utterance: All right, you said nine eight one one nine?

utterance: Yes.

utterance: OK, let me look that up. That looks that is in the Washington area. All right. and you said you wanted a p.m. appointment or a.m. appointment?

utterance: can I try p.m.?

utterance: All right, sir. let me see. We, looks like we have a twelve forty-five p.m. a one thirty p.m. and a two p.m. available on the fifteenth.

utterance: OK you said two thirty?

utterance: I said two.

utterance: A two, I'll take that two please.

utterance: OK sir, I'll go ahead and set you up with that two p.m. appointment. Could you give me just one moment while I set up your appointment with one of our risk specialist in our system please.

utterance: I certainly can. I'm not looking forward to this upcoming tax season. This year has been so different. I have no idea what my taxes, my taxes will look like. Are you ready for all the changes?

utterance: Actually sir, I haven't been looking forward to it either and I'm actually working with one of our tax specialist here so I, I have a feeling that some of my books and everything's a little off this year.

utterance: Oh.

utterance: I started out pretty good this year but as the year went on I was I was a little hesitant as far as what what's gonna happen next year. But I'm looking forward to getting it out the way, I know that much.

utterance: Yes.

utterance: Oh yeah I, I am too.

utterance: But sir, if you do have any questions you can always contact one of our tax specialists here. I'm sure they'll be able to point out anything that you need. So, after you finish scheduling risk specialist appointment, you can probably schedule an appointment with one of our tax specialists too.

utterance: OK.

utterance: All right. OK, sir I've gone ahead and set up that appointment for you in our system. on the fifteenth and you said for two p.m.. You will get a text alert as well as a email letting you know about your appointment. that text alert will be just to notify you of the date and just give you an heads up about when that text, when the risk specialist will be expecting you for your appointment time.

utterance: Yes.

utterance: OK.

utterance: It will probably give you also little of background information about what our risk specialists offer. normally they have specific training and skills so that you can identify any risks that you have involved that will lower your cash flow and our insurance rates for your business.

utterance: OK, that sound great.

utterance: Yes I've I've even spoken to few in the past when I opened up my first business so, they are very very knowledgeable.

utterance: OK.

utterance: OK, that sounds like they know what they doing.

utterance: Absolutely sir. Absolutely. So, is there anything else I can help you with Mr. Robinson?

utterance: let me see I believe that is everything. thank you for your time.

utterance: All right sir. I would just like to notify you that if you wanna schedule an appointment in the future you can always go online at Intellibank dot com and access your online banking account. And you can go ahead and set up an appointment anytime day or night at your convenience.

utterance: All right. thank you.

utterance: Oh.

utterance: All right, sir. Thank you so much, Mr. Robinson, for your time and patience. Again my name was Gianna and I hope you enjoy the rest of your day.

utterance: You too.

utterance: Thank you, sir. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hello sir my name is Dominique Roberts and I was calling in regards to paying my business credit card off.

utterance: Great! can I look up your account information with your date of birth?

utterance: Yes date of birth is zero eight four nineteen ninety-two.

utterance: Great!

utterance: Sorry about that. I had to think about it.

utterance: That's OK.

utterance: There was some hesitation there. Just making sure?

utterance: Yeah.

utterance: I had to think about it. I don't know why. When somebody asks me what's your birthday?

utterance: Oh.

utterance: No problem.

utterance: Sir.

utterance: And my brain freezes.

utterance: I got you. Can I get the credit card number with the account?

utterance: Yes, credit card number is thirty-two fifty-five sixteen ninety-two zero five seventeen zero two four.

utterance: Sir that is so many numbers.

utterance: No it's the credit card right?

utterance: Oh your credit card number?

utterance: That's my

utterance: Credit card number.

utterance: Got it. Got it.

utterance: Yeah. Each one has at least four numbers. So it's a total of sixteen.

utterance: OK.

utterance: Indian.

utterance: Sixteen fantastic. can I verify some information for security of your account before we go ahead?

utterance: Yes no problem.

utterance: what's the name of your first pet?

utterance: Yogi.

utterance: Got it, thank you for providing and verifying that information and now can I have the let's see what else was I looking for? Oh OK so we have the balance of this account right now is six hundred eighty dollars and twenty-five cents.

utterance: Mhm.

utterance: Cool.

utterance: would you like to make a payment of the full amount or just a partial amount?

utterance: it will be OK if I can just do a full amount.

utterance: Full amount?

utterance: Yeah.

utterance: Fantastic. what method of payment would you like me to use?

utterance: I would like to do just my checking.

utterance: Your checking account? Can I have your checking account number?

utterance: Yeah.

utterance: Yes, it is eleven thirty-three thirty-four fifty-one sixteen sixty-seven.

utterance: OK and your routing number?

utterance: Five five three eight nine two.

utterance: Excellent so we're making a payment for the full amount. and what is the payment day that you would like to have? You know effective today or another day?

utterance: let's do tomorrow. That will be perfect. I get paid tomorrow.

utterance: OK.

utterance: Effective tomorrow excellent. Great, well I have that taken care of. and is there anything else I can help you out with on your account while I have you for your business? we do offer loans, auto loans, business.

utterance: What's the percentage?

utterance: Of your loans? Like your interest rate percentage?

utterance: the interest rate percentage. You know, I would have to connect you with our loan

utterance: OK.

utterance: Specialist and you know cuz we do offer a variety to help you take care of that. More than happy to connect you with that number once we are through here.

utterance: OK.

utterance: If you'd like and also you can go online to get in contact with any of our specialists. and also to see your statements and to order checks and check your bank accounts and loans and all that manner of business whenever you like. so is there anything else well I mean I I'll connect you to the loan department now if you like or you can do that at your convenience.

utterance: No.

utterance: I think that'll be fine. I. I'll just I'll call them I'll call them again tomorrow and get that going cuz it's not like I'm gonna do anything like ASAP but I just wanted to you know pick their brains and see exactly what procedures needed to be taken beforehand so I can you know prepare for that so Yeah, I'll. I'll just look on that on my own. I will look into that on my own. With.

utterance: Sure.

utterance: Excellent.

utterance: Yeah, so we have the full amount being paid for tomorrow.

utterance: That is correct.

utterance: All right my man that that's that's good to go! I don't have no other questions I believe I think that that covers everything.

utterance: Fantastic. And if you.

utterance: Oh.

utterance: I do have a question actually. I always do that. Like when you're on the phone you got no questions, when you hang up you got all the questions.

utterance: Sure.

utterance: Of course.

utterance: now that I put that account on file is is that always gonna be there?

utterance: yeah I can set it up to autopay from that account if you like if you'd like me to hold on to that account to make that automated for you.

utterance: OK.

utterance: OK you'd like to do that?

utterance: Yeah.

utterance: Great.

utterance: That'd be great.

utterance: OK so I'm attaching this checking account to an autopay every month. It's going to be set up the first of the month does that date work for you?

utterance: Yes sir.

utterance: OK great well that is all set and if you want to alter that you can always call in or you can do that online.

utterance: All righty sounds like a plan.

utterance: Perfect well thank you for calling in and is there anything else I can help you with?

utterance: No that's it man. Thank you God bless.

utterance: Great thank you.


utterance: Welcome to Intellibank's customer service line. My name is Sandra. How can I help you?

utterance: Hi Sandra. in a huge, huge rush today but I've got to get this done. So I'm calling you about getting an my credit card set up on automatic payments and I got to set up an appointment with a tax specialist because my actual tax appointment is next week with my tax broker, so can we can we run through this?

utterance: Yeah, definitely. I'll try to assist you on both those issues as soon as possible.

utterance: OK, let's go.

utterance: Can I start with your first and last name, please?

utterance: That's Larry Charleston.

utterance: Larry Charleston.

utterance: Mhm.

utterance: OK, Larry, can I have your date of birth?

utterance: January first nineteen sixty-five.

utterance: Wow, new year's baby.

utterance: Mhm.

utterance: OK. and what is the PIN number associated with your account?

utterance: PIN number's one two two nine.

utterance: One two two nine. OK give me a second while this loads. My computer's have been a little slow today and I know you're in a rush and I do apologize for that.

utterance: Big rush, big, big rush.

utterance: Yeah, sorry, it's

utterance: really lagging behind.

utterance: No, you have no idea the priorities I have in my life.

utterance: OK, OK, I got through. So what is the credit card number you'd like to set up the automatic payment for?

utterance: Four four two zero one nine seven one.

utterance: and the the remaining eight digits?

utterance: Sixteen eighty twenty-five nineteen.

utterance: OK, great. Thank you. So I'm setting it up for that credit card, and what is the date you would like to pay it off each month?

utterance: The second day after We have the rest of the stuff the second .

utterance: For sure. OK, the second of each month, and what bank account number would you like to take the money out of?

utterance: Whew I have banking with you. I gotta tell you the number?

utterance: Yeah, I have. I see there like multiple bank accounts in your customer account. I can tell you there's one account that ends in the last four digits four six six two and one that ends in four four one nine.

utterance: Which.

utterance: One is the Intellibank checking account?

utterance: four six six two.

utterance: Then obviously that one.

utterance: OK, great. I will that will. Do you know the routing number for that account?

utterance: ya yai.

utterance: It's for security purposes. I have to ask.

utterance: Uh-huh. Seven seven three zero six five.

utterance: Great, seven seven three zero six five. OK. So I'm processing an automatic credit card payment on the second of each month for the amount due from that bank account.

utterance: Great.

utterance: So for the other thing. schedule an appointment with a tax specialist, just kinda use all of my other information, and you know, give me a date and time. And and and and and just set that up, OK? Cuz cuz I gotta go.

utterance: OK, I can definitely do that. I have to switch over to our scheduler and the computer is still quite laggy today, it's We're running on Windows XP. So.

utterance: Yeah, but I don't I don't need to stay on the phone for that.

utterance: I can't really schedule you for an appointment on the scheduler without knowing what available appointments there are. We could be really booked or we could have a lot of availability.

utterance: No no no. That wasn't a question. That was a statement. I don't I don't need to stay I'm I'm telling you the answer to any question you're gonna ask next is whatever. You set it up. You send it to me. I have an email on file. I have a home address on file. If it's next Wednesday at midnight. If it's next January on Thursday, whatever. I'll. Yes, I'm saying now, so. forget the questions. The answer is yes. Proceed and I'm gonna go, OK?

utterance: OK, I I was under the impression you needed see the tax specialist before your your tax appointment with your broker. So I. Actually the scheduler just loaded and I have some appointments here, so you would like the earliest available appointment?

utterance: Yes that was

utterance: OK. Please. First of all please don't take everything I take so literally, OK? Just trying to get this done. You good?

utterance: My apologies. yeah, so the earliest available appointment I have for the tax specialist would be on Monday at eight a.m.. Can you make that?

utterance: I already told you.

utterance: OK, great. I will schedule you in. It's going to be online, which is the earlier appointments than in person. you will be receiving an email confirming that your appointment is on next Monday at eight a.m. and the link to our secure video conference platform will be in that email. You should receive it within the next five minutes. Please call back if you haven't. Is there anything else I can help you with today?

utterance: I didn't listen to the last minute you said cuz you didn't listen to me. So, no I'm good. Thank you so much and have a great rest of your evening. I would hope in the future that you you're able to multi-task.

utterance: Thank you for calling Intellibank customer service. Have a wonderful day.

utterance: That's multi-task, and put it on your employee to do list, OK?

utterance: I've noted it. Thank you so much.

utterance: Thank you.


utterance: Good afternoon. Thank you for calling Intellibank. This is Ryan Mock. How can I help you?

utterance: Hi, my name is Stephanie Garcia.

utterance: Hello, Stephanie Garcia Ms. Garcia. How can I help you today?

utterance: Hi, yeah, I was looking to transfer a balance from my checking account to savings.

utterance: Perfect. by chance, do you have that account information with you offhand?

utterance: My account?

utterance: Yeah, your account number.

utterance: Yes.

utterance: I have my account number. It's four seven nine zero six nine six two five four.

utterance: Perfect. Let me get that information pulled up. So, how's your day been so far, Ms. Garcia, as I get this information pulled up?

utterance: It's going pretty good. I was trying to do this transfer online, but I guess you guys have like a a limit that I can do, so.

utterance: Yeah.

utterance: So, we actually only can do. You can only transfer online up to three thousand. So, I do apologize about that.

utterance: Oh, OK.

utterance: And since you have a. Oh, you actually have a business account. Can I guess I'm gonna ask you a couple of verification questions to verify you. Could I get the name of your business.

utterance: Mkay.

utterance: yeah, my business name is Golden State Window Wash.

utterance: Perfect. Perfect, and then, if I also could get your security pin attached to that account.

utterance: Oh, OK so my security PIN is three six seven nine.

utterance: Perfect, and if I can get your date of birth as well.

utterance: It is zero five two one nine four.

utterance: Oh my god that's my birthday too!

utterance: Oh, yeah? On the ninety fourth?

utterance: Yeah.

utterance: Yeah.

utterance: Oh, I take you. You sound a little bit older than I do, but.

utterance: I I get that a lot. I just I just. I'm retire~

utterance: Maybe.

utterance: It's because you just sound more mature.

utterance: that is correct. My mama said that I I was mature.

utterance: Uh-huh.

utterance: Very mature? Oh, that's nice.

utterance: Yeah.

utterance: I got a job at eighteen years old.

utterance: Oh, that's awesome. Yeah, it's awesome being a Capricorn. I'm very into astrology, are you?

utterance: Actually,

utterance: I'm not a Capricorn.

utterance: Why aren't you a Capricorn?

utterance: Because I'm zero five two one.

utterance: Oh, yeah, that is not a Capricorn.

utterance: No, not. I'm actually a Taurus.

utterance: OK guess I'm not into astrology.

utterance: Yeah.

utterance: Hey, that's fine. That's a . That's OK. Like my mom's an astronomer, actually. So, I'm I'm very aware of all that stuff. So, no worries. So, let me see. Let me get the account transfer over for you. Three four thousand from checking to savings?

utterance: I didn't. I actually wanna make a transfer of five thousand not four thousand.

utterance: Oh.

utterance: Four thousand. Oh I thought you said . Oh sorry I I I misheard you. OK let me make that transfer over from five to five to from five to four. OK. I'm doing a.

utterance: Yeah. Sorry about that.

utterance: And from

utterance: Checking to savings.

utterance: Oh, I thought you said savings to checkings. I apologize.

utterance: savings

utterance: To check.

utterance: Yeah, I apologize. I misheard.

utterance: Oh, OK. Yeah.

utterance: That's OK.

utterance: All that Capricorn got me confused a little bit. Sorry. OK so the transfer is made by chance, Ms. Garcia, I'm looking at your current balance in savings, I see that you have sixty thousand in there, I I'm not sure it you're aware we do offer investment accounts with us. free consultation. We have some of the best investment bankers in the city, that offer their services with a free consultation that they can go over numbers with you to see if you can have your money grow faster than it being in a savings account.

utterance: yeah.

utterance: Oh, OK so instead of me having it in a in a savings account with you guys I'm gonna have it in a savings account or I'm gonna have it in another account?

utterance: Yeah, so it's. Yeah, it's gotta be in what they call a brokerage account or sometimes. I'm not too aware of the investment side of it cuz I don't deal with it hands-on, but I have one of the best guys that that that does it. His name is Tom DeBuse. and he can guide you through and see which option works best for you. Whether it be in a brokerage account, set up a for four oh one K set up to the business or even a higher rate.

utterance: Growing money?

utterance: Oh, OK. Yeah, I'm actually interested in that. What what are the other steps that I need to do?

utterance: So, perfect. If you can you wait for a quick second I can actually send a. we have a live a live chat with our investment team and I could send them a a message, and see if I could get someone on the phone, and get you an appointment set up ASAP.

utterance: OK that works.

utterance: Perfect. I'm gonna put you on a quick hold, Ms. Garcia.

utterance: OK.

utterance: All right, Ms. Garcia. So I actually got someone on the line that's gonna be giving you a callback and within the next hour. what is the best phone number that they can reach you at?

utterance: Oh, my phone number? let me go ahead and give you my cellphone number. It is seven nine six five four six two. three zero two one.

utterance: OK I think there's one extra digit on there. Could you repeat that one more time.

utterance: I'm sorry, it's seven nine six four seven six one three zero zero.

utterance: Perfect.

utterance: That's my business cellphone number.

utterance: OK awesome. I'll note it here and should be giving you a call back within the next hour, Ms. Garcia. Is there anything else I can help you with currently today?

utterance: No, but thank you for your help on the astrology. I think I'm gonna go home and study that over the weekend.

utterance: No worries.

utterance: No worries. Yeah, I'm glad I was there to help. Enjoy the rest of your day.

utterance: Thanks. Bye.

utterance: Bye.


utterance: Hi. This is Dani Brooks with Intellibank. How may I help you today?

utterance: Hi. My name is Tyler Chad. I know that's weird. I got two first names but it's, you know.

utterance: It happens.

utterance: Yeah.

utterance: what can I help you with today Tyler?

utterance: Yes. So the reason for my call is because. So I have a checking and a savings account I've also gotten an auto loan in the past. I had a. I had a Gold Card and then I I canceled the Gold Card cuz I just wasn't using it that much. But I'd actually like to reopen the Gold Card because I'm, you know, with my business I'm starting to starting to get a lot more weekly purchases and I think it could beneficial if I was doing this with the Gold Card so. I'm doing the application online and it's asking me for my net my net income and I don't have the handy. Could you help me verify what my net income is?

utterance: Of course. I'd be happy to help you with that today Tyler. and so I'm going to start with getting your first name and you said it's Tyler Chad?

utterance: Tyler Chad.

utterance: OK. And what's your date of birth Tyler?

utterance: I was born ninth of December, nineteen ninety-nine.

utterance: Oh wow. December ninth, nineteen ninety-nine.

utterance: Yeah.

utterance: A lot of. A lot of nines.

utterance: A lot of nines.

utterance: Lot of nines here.

utterance: OK. Thank you Tyler. I'm gonna pull up your account but can I first start by getting your account number please?

utterance: Oh sure. It's fifty-four fifty-six eighty-seven twenty-three ten nineteen eighty-six fifty-two.

utterance: OK. And that's fifty-four fifty-six eighty-seven twenty-three ten nineteen eighty-six fifty-two?

utterance: That's right.

utterance: OK. And can I get your PIN number for that?

utterance: Four four four.

utterance: OK. That's a easy one to remember. OK. And I'm gonna ahead and ask you just a few security questions before we can get into your account.

utterance: OK.

utterance: OK. can I get the last four digits of your Social Security number please?

utterance: Yeah. Three zero eight six.

utterance: OK. And you filled out some security questions when you created your account. I'm going to go ahead and ask you those right now.

utterance: OK.

utterance: What is your favorite food?

utterance: My favorite food is I would like pizza. Pizzas.

utterance: Yup.

utterance: Is that? OK.

utterance: Mhm. What instruments do you play?

utterance: I play the saxophone. Alto. Alto saxophone.

utterance: OK. that's not matching the answer c~

utterance: Harmonica?

utterance: Let's see. OK. It's it's harmonica and sax.

utterance: OK. Yeah.

utterance: OK. Great.

utterance: It's hard to play them both at the same time but.

utterance: Yes. OK. thank you for verifying your information. I'm going to go ahead and pull up your account right now.

utterance: OK.

utterance: OK. Just one moment. We are experiencing a few delays in our system today, so.

utterance: Oh not a problem. Not a. I saw on the news it was like a power outage in like a lot of regions, so my internet's been slow.

utterance: Yeah, we're we're trying to get back up and running and quickly as possible so thank you for your patience.

utterance: Oh.

utterance: Oh. No problem.

utterance: OK. I am in your account now. And you wanted to go ahead and check your net income?

utterance: Please.

utterance: OK. Let me just pull up this year.. OK, so it looks like your net income for this year was three hundred thousand.

utterance: Yes. That that makes. Yeah. That that matches my my documents. OK. All right. So with that net income could I just you know, get the Gold Card going. All right. You know what. You think I could qualify for a Platinum Card?

utterance: based on your net income, I do think that you could qualify for a Platinum Card.

utterance: And and and I travel a lot so you think I could maybe get a travel card as well. Would it make sense to get both. A travel card and a Platinum Card?

utterance: well with our Platinum Card, since it is our highest level card, you do get travel benefits with that card.

utterance: Oh. Better yet. OK. So, yeah, I think I'll I'll I'll go the Platinum Card route. and I can just do it online through my profile, right?

utterance: Mhm.

utterance: OK. Perfect. So I'll just. All right. Well thank you for all the information cuz I think I'll be able to take it from here.

utterance: OK. Great. Is there anything else I can help you with on my end?

utterance: No. No. You've been. You've been super helpful.

utterance: Oh OK. Great. I'm so glad. You have a good day.

utterance: Oh, you have a better day.

utterance: Thank you.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, business and commercial banking division. This is Sam. How can I help you?

utterance: Yeah, hey Sam, this is John Rivers, over at three rivers bar and grill. a real quick, I need I was wondering if I can get you to pull up an investment report and if you could check my savings?

utterance: Sure, I'd be more than happy to help you with those two things today. Just need to get a little bit of personal identifiable information from you. OK, so let's take a look at your savings account first. can I just please get the first and last name?

utterance: That's John Rivers.

utterance: Date of birth?

utterance: One eighteen of eighty-seven.

utterance: The PIN?

utterance: two five eight zero.

utterance: The account number?

utterance: Twenty-three seven nine zero.

utterance: And, can I please get the street address?

utterance: Twenty-five twenty-five North Conch Lane North San Diego nine two zero eight three.

utterance: OK, thank you. I am showing a balance of two hundred twenty-five thousand eight hundred seventy-two dollars and thirty-three cents in your savings account.

utterance: Yeah.

utterance: And I worked hard for every cent of that too.

utterance: You gotta feel proud of that.

utterance: Oh, I do.

utterance: OK, and then you said you wanted a copy of your investment report sent to you?

utterance: Yeah, if I could get that, that'd be great.

utterance: Sure, just give me a minute here. Can you please verify the account number for your wealth management account?

utterance: Yeah, that's ninety-nine two seven nine.

utterance: OK, thank you. And would you like this delivered via the mail, email, how would you prefer to receive this copy?

utterance: Well

utterance: I would prefer. I kind of need it by the end of the day. I've got a couple of things moving and a shaking. if I could get that sent via email, that'd be great.

utterance: Sure, and can you please let me know what email address you'd like this sent to?

utterance: Yeah, can I get that at John Rivers at rivers dot com.

utterance: OK. All right, so I got that sent. It should be arriving really soon to your inbox just a quick FYI, we do provide a free copy, a free copy of this report every three months, so you can call in every three months and get that .

utterance: Is there any way

utterance: To get that automated?

utterance: Yeah, I can certainly set that up. Do you want that set up for the first of each month?

utterance: Yes.

utterance: OK. OK, so I've got that set up here to render and send to that email on the first of the month, every three months. You're also able, I don't know if you use our mobile app, but our mobile app also has the feature to do this as well, however, it will charge you for every one that you pull.

utterance: And what is the fee for that?

utterance: the fee for that is two dollars for each additional pull.

utterance: Well I'll only do that if I need to.

utterance: Yeah, and like I said, it's it's free of charge every three months.

utterance: All right, that sounds good.

utterance: OK, was there anything else I could help you with today?

utterance: Nope, you've been great.

utterance: OK, well then if there's nothing else I can help you with, you have a great rest of your day.

utterance: You too.

utterance: Thank you, bye bye.


utterance: Hi, thanks for calling Intellibank.

utterance: You're welcome.

utterance: Thank you. How are you?

utterance: Good.

utterance: What's going on?

utterance: I just

utterance: Had lunch.

utterance: Oh, what'd you have?

utterance: Oh I had a beef salad.

utterance: Ooh a beef salad. That sounds delicious.

utterance: It was.

utterance: You know what? I think I'm gonna get a beef salad.

utterance: Oh man. Nothing beats a beef salad on a hot summer day.

utterance: A warm

utterance: Day on a warm July afternoon. Uh-huh.

utterance: anyway so we both like beef salads.

utterance: What can I do for you today with Intellibank?

utterance: Mm I I would love to get a line of credit.

utterance: Sure, OK. You've banked with us before, correct?

utterance: As far as a I know.

utterance: Great. Well why don't you give me your credit card number and we'll pull up your account and see what we can do.

utterance: Well why don't you give me a moment. I have a big piece of beef stuck in my teeth, so.

utterance: Yeah, yeah. Go ahead. You can't have that.

utterance: I can't. Lemme pick it out.

utterance: Mhm.

utterance: I need it.

utterance: Yeah.

utterance: OK, I've. Yeah.

utterance: You're good, OK.

utterance: So go ahead with your credit card number.

utterance: Oh it's seven two one six four three zero zero one four.

utterance: Yeah OK. And your full name?

utterance: My full name is Katherine von Dugle.

utterance: OK. OK. Fantastic, and your date of birth?

utterance: Four fourteen seventy-one.

utterance: Great. And your address?

utterance: my address is C apartment C one one two Seepry Lane in Katmandu, Road Island. Nine one four three two.

utterance: OK.

utterance: Great. And your last four digits of your social.

utterance: Seven two one four.

utterance: Seven two one four. Fantastic. So you wanna get a line of credit for your business?

utterance: Yes.

utterance: What is your business? Your business is my business.

utterance: Because I bank with Intellibank, and you care about your customers and your customers' security.

utterance: That's right.

utterance: That's correct.

utterance: Oh. I make environmentally friendly shampoo and hair care products.

utterance: Oh nice. And how long have you been doing that for?

utterance: I've been doing it for the past forty years but I've been doing it as this business for the past three and a half.

utterance: Oh, interesting. Forty years you. Cuz you were born in seventy-one. That makes you fifty. OK interesting. All right. Since you were ten, a real go-getter. Great.

utterance: Yeah.

utterance: Yeah.

utterance: It's a family generational thing.

utterance: Yeah. What's the business name again?

utterance: Oh it's called Kat von G's Mhm.

utterance: OK great. And is that business the same address?

utterance: Oh no.

utterance: OK, what's that address?

utterance: the business address is two two four Seashell Lane.

utterance: Mhm. Oh wow.

utterance: Mhm.

utterance: Oh up there in Katmandu, there's seashells, huh?

utterance: Yeah.

utterance: How about that.

utterance: Mhm.

utterance: And OK. So you looking at. You're getting good outstanding credit with us. I think. what are you planning to do with this line of credit?

utterance: I need to go on a a few business related trips where I'm able to wildly harvest certain ingredients that I can only get in a very select region of the world. And hire a couple new employees.

utterance: Interesting.

utterance: Interesting. Where you planning on going?

utterance: Well. Is that part of the.

utterance: No. It's just a general question. We. We're very interested in our customers here at Intellibank. Well we have a Looks like we can secure a ten thousand dollar line of credit.

utterance: Oh. Oh OK.

utterance: Perfect.

utterance: Now there's no fees or interest rates for the first year.

utterance: Oh wow. How kind.

utterance: After that it's a

utterance: Five percent interest rate.

utterance: After that it's five percent. Mhm.

utterance: Yeah.

utterance: so we can go ahead and get you started with that. Do you do online banking?

utterance: at times I do online banking. More so than online banking, my thoughts are on travelers cards.

utterance: Oh sure, of course. We do offer that. yeah, cuz you'll be doing a lot of traveling. Well that course is good all around the world and it does give you some pretty good cash back. So I can go ahead and send you some information on that.

utterance: Mhm.

utterance: Would that be cumulative with the credit that I'm. Would that I'm applying for? The line of credit?

utterance: Yes.

utterance: Perfect.

utterance: That's a.

utterance: Great question.

utterance: Thank you.

utterance: Like you know, a lotta people don't ask that question. But you do. I that's fantastic.

utterance: Uh-huh.

utterance: I.

utterance: Yeah.

utterance: Well all right. so we're gonna go ahead and get that set up for you. Is there anything else I can get for you today?

utterance: What were you saying about the online banking?

utterance: Oh it's just. It's a great innovation. It's twenty-four seven you can go on there. Just log on and you just take care of your business. It's great.

utterance: Mm. All right. Sounds sounds wonderful.

utterance: OK, well it's there whenever.

utterance: You want it. It's on the internet.

utterance: Do you use shampoo?

utterance: No.

utterance: Never?

utterance: I use a mixture of coconut oil and salt.

utterance: Oh. Perfect.

utterance: And I just.

utterance: Yeah, every day I just layer that in there and.

utterance: Well, it was good talking to you today. Thanks for using Intellibank.

utterance: Thank you.


utterance: Good evening and thank you so much for calling Intellibank. My name is Jamie and I will be assisting you. On this recorded call for your security and customer satisfaction. Who do I have the pleasure of speaking to this evening?

utterance: Justin. How are you?

utterance: I'm great Justin. How are you doing tonight?

utterance: I'm doing good. I'm doing good. Thank you.

utterance: Glad to hear it.

utterance: Yeah I'm just had a nice little shower after playing ball with my kid.

utterance: And he's. Nice.

utterance: Finally off to bed.

utterance: How old is he?

utterance: He's seven.

utterance: OK. So he's at the age where he goes down a little easier than when he was a baby.

utterance: Yeah.

utterance: Yeah and you know I've got to tire him out.

utterance: For good and you know he went back into bed and didn't have to read him a bedtime story. Didn't. Didn't even need his Mom. He just passed out.

utterance: Well that. That sounds like that ball game just wore him out.

utterance: Oh yeah. It's always good. Always good. It's good sleep after a game like that. Yeah he's a good kid. You have any kids?

utterance: Which is a good thing.

utterance: Yeah.

utterance: Exactly.

utterance: I do. I have two children. I have one that's three years old and my son just turned nine. Yeah my daughter is three and my son just turned nine.

utterance: Oh.

utterance: Look at that. God bless them. That's beautiful.

utterance: Yeah. Just ages far away enough apart to give mom and dad a break.

utterance: Oh that's just so lovely.

utterance: Yeah and my son loves being a big brother so

utterance: We. We enjoy seeing that.

utterance: See that's what I would love for my son too. Is I'd love him to have a sibling. You know he's a he's a single solo kid.

utterance: Yeah.

utterance: You know we were. we were thinking about having it. But you know we might be. Might it's never too late.

utterance: But it'd be a huge age difference. You know. Between him and.

utterance: Yeah.

utterance: Well it's all in the. It's all in the Lord's hands. You know. If you're. If you're meant to have another child, the Lord will take care of you.

utterance: Him and his.

utterance: Yeah.

utterance: That's right. You're absolutely right. so I just wanted to see we're actually going on a trip. A family trip.

utterance: Mhm.

utterance: And I wanna get some we're visiting some family. my wife is is from Spain we're visiting her family and I just wanted to I wanted to see what the transfer was, in terms of the currency. what the currency rate is, the exchange rate. Pardon me.

utterance: Mhm.

utterance: OK.

utterance: OK.

utterance: And ultimately I had. I do have an account in Spain.

utterance: I would love to transfer some money over to that account. And I just want to see what number it lands on.

utterance: Oh OK.

utterance: Well that. That actually is pretty simple to do so I'll look at the exchange rate for you of the euro compared to the dollar and if you do want to do a transfer with a wire transfer number and an account number I can do that for you and it it would only take less than twenty-four hours to hit your account.

utterance: Yeah.

utterance: OK great.

utterance: OK great. So let me just pull up your account information and just verify you here. Justin what is your last name?

utterance: Yeah.

utterance: Uh-huh.

utterance: Rios.

utterance: R I O S? OK. One moment.

utterance: That's right.

utterance: OK. And then there's a four digit security PIN you created for your account.

utterance: That's correct. That's two nine five six.

utterance: Two nine five six. OK. Great. And can you please verify your date of birth.

utterance: Sure thing. It's March thirtieth Nineteen seventy-nine.

utterance: OK great. One moment.

utterance: OK. All right I do see your credit card, your checking, and your term loan with us here.

utterance: Correct.

utterance: OK. did you want me just to go right away to the conversion rate? Or did you need any account information?

utterance: actually I just Go to the conversion rate please.

utterance: OK.

utterance: Great. So the exchange rate of the dollar compared to the euro right now compared to the American dollar the euro is coming in at point seven five. So.

utterance: OK.

utterance: Yeah so basically like seventy-five cents to the dollar.

utterance: OK.

utterance: OK. Can we go ahead and transfer ten grand over?

utterance: OK.

utterance: And that would average out to eighty-five hundred dollars in euros?

utterance: Yes that's fine.

utterance: OK. So do you have the wire transfer or the routing number available? OK.

utterance: We could do that.

utterance: I do. I do.

utterance: Can you give me one second? I need to go get it. I don't have it.

utterance: Sure no problem.

utterance: OK. So it is One two two five six oh three four three.

utterance: OK.

utterance: Three four three?

utterance: Yeah.

utterance: OK great. One moment while I'm putting this in.

utterance: Great. And then do you have the account number available where it's being transferred to?

utterance: Yes.

utterance: OK.

utterance: Yes let me pull that up. And That one of is. Is one eight zero seven zero zero zero three four.

utterance: OK great.

utterance: All right I'm initiating the transfer.

utterance: Ten thousand from your account going into your international account.

utterance: Which then transfers to eighty-five eighty-five hundred in euros. OK? It is done. And since it is after eight o'clock at night it does take. It will take a full twenty-four hours but this will appear by eight p.m.. European time.

utterance: That's OK.

utterance: OK wonderful.

utterance: Thank you so much.

utterance: My pleasure. Oh thank you Justin. Is there anything else I can do for you this evening?

utterance: You've been wonderful.

utterance: No.

utterance: That's it you've been great.

utterance: Thank you for.

utterance: Much

utterance: Appreciated.

utterance: Oh, have a wonderful trip, and thank you for calling Intellibank.

utterance: You, too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Good day afternoon, thank you for calling Intellibank. This is Sadie speaking and how may I assist you today?

utterance: Hey Sadie, how you doing this today?

utterance: I'm doing quite well ma'am thank you so much for asking and how about yourself?

utterance: Oh I'm doing great thank you I'm calling because I need to make an internal transfer from our checking into our savings. I'm calling with Pender's Food Stores.

utterance: Well I'd be more than happy to assist you with that today ma'am I do need to get some information from you so I can pull up your account. May I have your full name please?

utterance: Oh yes ma'am this is Tracy T R A C Y and my last name is Harris H A R R I S.

utterance: Thank you so much Miss Harris and may I also have your date of birth please?

utterance: Absolutely I was born January the fourth nineteen eighty-five.

utterance: January the fourth nineteen eighty-five thank you so much and may I also have your PIN number please?

utterance: I'm so sorry I've every other bit of information I believe but I did leave the PIN number in the other office I'm so sorry Sadie would you mind holding for just a moment while I grab that?

utterance: Yes ma'am Miss Harris that's not an issue whatsoever just let me know whenever you're back.

utterance: OK great Sadie, thank you. OK Sadie I'm back are you still there?

utterance: Yes ma'am Miss Harris I sure am. Were you able to locate the PIN number?

utterance: Yeah I sure was excuse me the PIN number is one seven four seven five three seven four.

utterance: OK I have one seven four seven five three seven four?

utterance: Yes ma'am that's correct.

utterance: Thank you so much Miss Harris. And now may I have the account number for the account you would like to withdraw the funds from?

utterance: Absolutely it's our checking account that number is zero one three four one two five nine six nine.

utterance: Thank you I have checking account number zero one three four one two five nine six nine.

utterance: Yes ma'am that's correct.

utterance: Thank you so much and may I have the account number you would like to deposit the funds into?

utterance: Absolutely that would be our savings and that is account number six five seven zero three four one four four four.

utterance: Thank you Miss Harris I have savings account number six five seven zero three four one four four four. Was that correct?

utterance: Yes ma'am it sure is.

utterance: Thank you and how much would you like to transfer today?

utterance: we need to transfer two thousand nine hundred seventy-six dollars and fourteen cents.

utterance: OK two thousand nine hundred seventy-six dollars and fourteen cents?

utterance: Yes ma'am that is correct.

utterance: Thank you so much Miss Harris just one moment. OK I do have that transferred over for you. Was there anything else I could assist you with today?

utterance: yeah actually could I go ahead and check the balances for both of those accounts?

utterance: I'd be more than happy to assist you with that Miss Harris the checking account number that's the zero one three four one two five nine six nine?

utterance: Yes ma'am.

utterance: OK just one moment while I pull up that balance I'm showing that checking account balance is fifty-nine thousand six hundred seventy-two dollars and eleven cents.

utterance: OK good deal just to make sure that was fifty-nine six seventy-two eleven?

utterance: That is absolutely correct Miss Harris and let me know when you're ready for your savings account balance?

utterance: OK I'm ready.

utterance: All right and just double check that is account number six five seven zero three four one four four four?

utterance: Yes ma'am Sadie, that is absolutely correct.

utterance: Thank you so much just one moment I'm showing that account balance is one hundred and eighteen thousand four hundred thirty-six dollars and eighty-one cents.

utterance: All right so one eighteen four thirty-six eighty-one?

utterance: That is absolutely correct Miss Harris. Was there anything else that I could assist you with today?

utterance: No ma'am Sadie you've been extremely helpful, thank you so much.

utterance: Well thank you Miss Harris for calling Intellibank and have a wonderful day.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

utterance: Yeah, hi, how you doing, Jerry? I, I was going to stop by the branch over there but I, I, kinda ran out of time. But what I need is is receive a statement on my five hundred loan.

utterance: OK, certainly. I'll be happy to assist you with receiving a statement for your loan, and of course happy that you were able to reach us here at the helpline. that's what we're here for even if you're unable to make it to the branch. if I could first ask, what's your first and last name?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman, what is your business name that you have on file with us?

utterance: Ray's Construction Company. also, what's the hour, hours of the branch?

utterance: yes, certainly, Mr. Freeman. the branch hours for us are Monday through Friday from nine a.m. to five p.m., and closed on the weekend.

utterance: Oh, OK. All right.

utterance: And, Mr. Freeman, I'm gonna ask a few questions in order to verify your account. here, we do take your account verification very seriously because we do wish to provide adequate security for you and your protection. And with that said, if I could ask, Mr. Freeman, what is your date of birth?

utterance: Oh, date of birth is three, twenty-six, nineteen seventy, and my phone number is seven seven zero, two two, zero, five eight five nine.

utterance: All right. Well, thank you for that information, and Mr. Freeman if I could ask, what is your account number?

utterance: OK. Hang on a second. All right, I gotcha. That account number is nine eight four, six five, nine one, nine.

utterance: OK. And is that your loan account number?

utterance: Mm, no that weren't my loan account number, that's my checking account number.

utterance: OK. And if would let me know what your loan account number is as well.

utterance: OK, loan account number is seven nine, eight, six eight, nine one two.

utterance: All right. And, Mr. Freeman, finally, what is the PIN number for your account?

utterance: Oh, that PIN number is one seven nine five.

utterance: All right, thank you for that.

utterance: Oh, appreciate that so much. Thank you. Thank you, thank I apologize, I'm old school man, I, I know I could go on I like to rest so much, like to talk to my own phone, you know?

utterance: Oh, no problem. That's again, what we do here sir, we wanna meet our customers wherever they are. of course some, like, in person, in our branches. Some prefer speaking with us on the helpline because they, for whatever reason, may may be out, may not have time to stop by a branch. And then others prefer a more impersonal option of online, where they can just in a sense do it their selves. but whatever you're preference is, we try to meet you where you are. So glad that you were able to give us a call. And frankly, I myself always enjoy talking to our customers.

utterance: Oh, thank you. I appreciate that.

utterance: Not a problem at all, Mr. Freeman, and with that said, I was able to verify the account here, for your it appears this is your SBA loan.

utterance: Yes, sir.

utterance: And as you've mentioned, you wanted to go ahead and set up the receipt of your statement.

utterance: Yes sir, and receive a statement, yes sir.

utterance: let me ask, how did you wish to receive your statement? Did you want that sent to you by mail, did you want it sent by fax, or did you want that sent by email?

utterance: email. Email be , be good.

utterance: OK, terrific. and Mr. Freeman, let me ask what is the email address that you want to have that sent to? We have one on file, but I just wanna verify.

utterance: OK, we're gonna put, send it to B Freeman, at Ray's Construction dot com.

utterance: OK, Mr. Freeman. If you would repeat that email address again. Again, this is just to verify so that we have the correct information and can send it to you.

utterance: B Freeman at Ray's Construction dot com.

utterance: All right. All right. OK. We have that, and so. Now that we have that locked in, you'll receive your loan statement sent to that email address, whenever your cycle, or your billing period, is for each month.

utterance: OK, sounds really good. I appreciate that.

utterance: And Mr. Freeman, is there anything else I can assist you with?

utterance: Hey, that'd be all, just You have a good day, you know. enjoy the rest of your day.

utterance: Well, thank you, Mr. Freeman. And of course, you have a fantastic day as well.

utterance: All right, bye bye.

utterance: Bye.