utterance: Good evening. Thank you so much for calling Intellibank. My name is Sheila and I will be assisting you on tonight's call. How can I assist you?

utterance: Hi. How are you Sheila ? Where you from this cool accent?

utterance: I'm from Queens in New York.

utterance: Oh is that where you are now?

utterance: It is yeah.

utterance: That's so cool. You sound like you're in one of those movies.

utterance: I do.

utterance: Yeah.

utterance: It's really a cool accent.

utterance: Like maybe the godfather.

utterance: That's it. It's my favorite movie of of all time.

utterance: I I.

utterance: Do love that and I gotta admit, I do love the Jersey Shore kids and

utterance: Oh I don't like them much.

utterance: Oh I love them they're They're they're they're. It's like. It's like my people, you know.

utterance: Really.

utterance: And I like watching the Sopranos.

utterance: That's my favorite of all all time. I I feel like if you haven't seen the Sopranos you haven't seen anything.

utterance: You're not living.

utterance: Yeah, get a cannoli and watch the. Watch the. Sopranos.

utterance: You're just.

utterance: Watch the. Sopranos. You wanna learn what family's about? Watch The Sopranos.

utterance: Exactly.

utterance: You wanna learn what mental health is about watch the Sopranos.

utterance: There you go.

utterance: You wanna know how to punch somebody in the face watch the Sopranos.

utterance: Oh no.

utterance: Well what can I do for you this evening?

utterance: OK so. well first of all can you actually pull up my account and information?

utterance: Absolutely I can and and do you mind if I just ask you a few quick questions.

utterance: go for it.

utterance: And I'm sorry I don't think I got your name. What your name is?

utterance: Todd Howard.

utterance: Oh Todd Howard OK. We'll so busy talking about fun things. OK. All right and Todd you have a four digit PIN number associated with you.

utterance: Yeah.

utterance: With your account.

utterance: Four digit PIN number. Yeah actually you know what? Hold on, I gotta check. I gotta let me I'll be right back cuz I don't have it off the top of my head.

utterance: Mhm.

utterance: No problem, I'll be

utterance: Sure, I'll be here.

utterance: Give me one second. OK I'm back.

utterance: OK.

utterance: All right the pin number is one five six.

utterance: One five six.

utterance: Seven.

utterance: Seven okay. OK yes your information does pull up with that Todd I just need to verify your your date of birth.

utterance: Yeah yeah right date of birth is April third nineteen eighty-six.

utterance: OK. All right. It looks like you've also put a security question on your account.

utterance: I did.

utterance: Oh what is the Yeah.

utterance: I'll see if I can remember it.

utterance: Yeah it looks like on your credit card last year you you replaced your credit cards. It looks like you put an extra security question which is what is the name of your childhood pet?

utterance: The name of my childhood pet. I had a couple of pets.

utterance: I think it'll be your first one the very first one you had.

utterance: The first one was a finch. Maybe it's that one.

utterance: Well let's.

utterance: Did it even have a name? I don't know if it had a name. It was always in my grandmother's house. They had a cage and they that's my first pet though it was a finch.

utterance: OK.

utterance: Well you know what you do have another question on here so let me ask you that.

utterance: OK.

utterance: What is the name of the first street you lived on?

utterance: There we go. OK that's a better one. Landsdowne.

utterance: Landsdowne. All right let me just put that in. OK perfect. It unlocked your account. Now I have access to it.

utterance: Great.

utterance: Look at that. OK. .

utterance: All right. What

utterance: Could I do for you?

utterance: OK so I wanna find out what my debt income ratio is?

utterance: Ok I can help you with that.

utterance: All right.

utterance: basically what I'll be doing here is I'm gonna be looking at the value of your monthly debt payments

utterance: Uh-huh.

utterance: Versus your gross income.

utterance: OK.

utterance: OK and what time period would you like to look at or for which which quarters?

utterance: Uh-huh.

utterance: Let's look at this year. In the first few quarters of this year.

utterance: This year.

utterance: OK. Perfect. So we'll look. Be basically looking at January through April.

utterance: Yeah that's right.

utterance: OK. One moment please. OK so for your first quarter, it came in at twenty-four percent.

utterance: OK.

utterance: And for your second quarter it looks like you paid off a little bit more than the previous quarter and that came it at twenty-one percent.

utterance: Twenty-one percent.

utterance: It's not too bad.

utterance: Long day huh.

utterance: Yeah Oh my god it's getting that time of night.

utterance: Sure yeah it's about that time to.

utterance: Call it.

utterance: Call it, yeah.

utterance: let me see what do we say here OK. Well, I think I think I think what I wanna do is I wanna sit on this. and see if I wanna take out this loan I've been looking at.

utterance: OK.

utterance: You know, I'm planning on getting a new car.

utterance: Oh. Well there you go.

utterance: Yeah So.

utterance: And.

utterance: just so you know you not we're always here to help you with this information but you can go online and look this up.

utterance: OK.

utterance: You can go on the mobile app and it's not like pulling a credit score. It's not going to affect your credit rating just to look at your your debt income ratio.

utterance: Beautiful.

utterance: OK.

utterance: Beautiful.

utterance: Is there anything else I can do for you on tonight's call?

utterance: No that's it. You've been wonderful.

utterance: Oh Todd it's been a pleasure speaking to you and I wish you and your family a lovely holiday season.

utterance: No. The pleasure's been mine.

utterance: Oh thank you. God bless.

utterance: God bless you.

utterance: You have a great night.

utterance: Take care.

utterance: Bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Antonio, can I help you?

speaker_role: Customer

utterance: Oh maybe, we'll find out here in a minute. if I wanted to do a wire transfer is that something that I have to actually go down to a branch to do?

utterance: no we can do it over the phone today sir.

utterance: Oh, we can just do we can do it right here?

utterance: Yes.

utterance: can I also do this online?

utterance: no you can't do it online. You either have to go like you said to one of our branches or we need to do it over the phone, but it's not something that we can do online.

utterance: OK, and the any fees involved?

utterance: Yes sir, there are fees also depends if it's domestic or international.

utterance: it's gonna be domestic.

utterance: OK yes sir there is a fifteen dollar processing fee.

utterance: Oh, man nothing free anymore huh?

utterance: Well they are making advances in this world where we're going to probably one day get rid of these fees, but at the moment yes it's still costs money to to wire transfer money.

utterance: Man everything's going up. I remember a time when that was just something that the banks would do. Like if you were transferring from one bank to another like it was just they'd just do it. I there wasn't any any extra money involved, but look I guess I'm I it is what it is. I have to do this.

utterance: Well sir there are other ways you can do it without the fee it's just that it's slower.

utterance: Oh.

utterance: Oh. It's not a wire transfer.

utterance: Oh, yeah I need it to get there today unfortunately.

utterance: Right.

utterance: And I it it is okay that I'm doing this to an external account?

utterance: Yes, absolutely.

utterance: Great. Yeah my I'm sending money out to my mom unfortunately she I don't know what she does with those social security checks but every month she's hitting me up for cash. You know you know that is.

utterance: Yes sir I do. Absolutely.

utterance: Oh man.

utterance: But we'll be happy to get this underway to .

utterance: Yeah she always

utterance: Says she's gonna pay me back but never happens. Well .

utterance: I guess that's OK.

utterance: Yeah sometimes with some family members it's it's the price you pay, but it's worth it. So~

utterance: Probably be charging her the fifteen bucks huh?

utterance: Well maybe that's a way you can at least get some of it back.

utterance: yeah I guess let's go ahead and do it, let's do the wire transfer.

utterance: OK great.

utterance: I'll eat the fifteen bucks. Why not if it makes Ma happy?

utterance: That's right. can I get your last name sir?

utterance: yeah it's Williams.

utterance: Mr. Williams OK. what's your first name?

utterance: Charles.

utterance: OK. can I get your pin please?

utterance: yeah it's four three eight seven.

utterance: All right. And your date of birth just for security purposes?

utterance: yeah three twenty eighty-nine.

utterance: OK. Thank you Mr. Williams so you have one account with us, so I'm assuming that you would like it from that account.

utterance: It's going out. Yep. Gonna.

utterance: Go going from that account over to my mom's account. And unfortunately she's not with you guys.

utterance: OK first of all can you tell me what is the amount you would like to transfer?

utterance: What is the maximum that I can transfer actually?

utterance: it's a maximum of ten thousand dollars.

utterance: Oh and that's still fifteen dollars even if it's ten grand?

utterance: Anywhere between zero and ten thousand is fifteen dollars, it's just the flat fee.

utterance: You know I think I'll just send her ten thousand. That way I'm only paying the fee once and she can hold onto this for a while.

utterance: Mhm.

utterance: Right.

utterance: Let's do it.

utterance: OK, great.

utterance: Better than getting hit with that fifteen over and over again. Let's do ten thousand.

utterance: OK, great we will do that. what I will need from you is the routing number. Do you know what bank she uses?

utterance: yeah she is with Wells Fargo.

utterance: OK can you give me the routing number please?

utterance: Yeah, it's four eight eight.

utterance: Mhm.

utterance: Zero nine six six eight one.

utterance: Mhm.

utterance: Mhm. OK. Can I

utterance: That may have been wrong, can you read that back to me?

utterance: That is four eight eight zero nine one six eight one.

utterance: It was six six eight one.

utterance: Oh, OK. Six six eight one, so all right.

utterance: Glad I had you read it back to me. It was gonna go to somebody else's account. Oh, man.

utterance: Just a sir. So .

utterance: Oh gotcha. OK I'm sorry I'm

utterance: Sorry I won't.

utterance: No worries so it is I'm just gonna read it back one more time four eight eight zero nine six six eight one.

utterance: That's it.

utterance: OK. can I get your account number? And I will read this back as well, just to make sure.

utterance: that is five four three one.

utterance: Mhm.

utterance: Eight six nine seven four two one zero.

utterance: Mhm.

utterance: All right we got five four three one eight six nine seven four two one zero.

utterance: That's right.

utterance: All right. so we're gonna be transferring ten thousand. And just waiting for Wells Fargo and it looks like it is on the way. That's going to have fifteen dollars come out of your account on top so it's ten thousand plus fifteen dollars, and we will be sending you a letter with this information on it and is there anything else I can help you with today sir?

utterance: That'll do it, thank you so much.

utterance: Excellent thank you for calling Intellibank, and I hope to talk again soon.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hi, this is Peter Davis. I want to cancel a check.

utterance: OK, Mr. Davis, I would be happy to help you with that. I'll need to get some information. Let me get to another screen. Just a moment. How's your day going, Mr. Davis?

utterance: It's good. Busy. I need to go to work.

utterance: if we all work. OK, so let's see. Here we go. Let's start. So, please tell me your first and last name again.

utterance: Peter Davis.

utterance: OK. Peter Davis. Can you please give me your date of birth?

utterance: November four nineteen sixty-eight.

utterance: OK, Mr. Davis. November fourth nineteen sixty-eight. And the PIN code on your account.

utterance: Four times eight.

utterance: OK. Eight eight eight eight.

utterance: Yes.

utterance: OK. you might wanna consider changing that in the future just because it's four numbers of the same thing in the row. Might wanna add a little bit more security to that. Would you like to change that now?

utterance: yeah, why not?

utterance: OK. let me get into the next screen. OK, so we're going change it from eight eight eight eight to what would you like it to be?

utterance: One one zero nine.

utterance: OK. One one zero nine. I got that changed. OK, so that's effective immediately. and this is the PIN for when you call in. This is not the one for your any of your cards.

utterance: OK, I understand.

utterance: OK. So, let's get back to that check cancellation. what day did you write the check?

utterance: September fifteen.

utterance: OK, and what amount was that for?

utterance: Fifteen thousand five hundred.

utterance: And what check number do you have?

utterance: Five six seven eight nine.

utterance: Five six seven eight nine. And the company or the person it was written to?

utterance: Amsterdam delivery.

utterance: OK. Amsterdam Delivery. OK. So I've got that noted. Let's see. Yes, I have not. That check has not cleared yet since today is only September thirteenth. So, I've got that noted. The check will not clear. Please reach out to them and let them know that you have put a stop to that check.

utterance: OK, I will do that.

utterance: OK, and let's see what else, Mr. Davis. So, once that check is processed the cancellation, then you should have the money. the money will remain in your account.

utterance: OK, I have another check that I would have canceled.

utterance: OK, just a moment. So, let me get to another screen for that. What is the check number?

utterance: wait, I need to search for that. It's in the other side of the room. Give me one second.

utterance: OK, no problem, Mr. Davis.

utterance: OK, I have it here.

utterance: OK, Mr. Davis.

utterance: That's eight four.

utterance: OK.

utterance: Two four six.

utterance: Eight four two four six.

utterance: Yes.

utterance: And what day did you write that one?

utterance: That was August twenty-nine.

utterance: And they still haven't cashed that check, Mr. Davis. That's been three weeks.

utterance: It was August six No, no, no. It was also September fifteen.

utterance: OK, Mr. Davis. September fifteenth. Yes Cuz, yeah, they should have already cashed that one if you wrote it back in August. So, OK. So, September fifteenth. Today is the thirteenth. So, I do not see that it's cashed. How much was that check for?

utterance: Yes.

utterance: Ten thousand.

utterance: OK, and the company's name?

utterance: The Hague Orange.

utterance: The Hague Orange.

utterance: Because I ordered both of theirs products and both companies sent me not in orange but in red.

utterance: Oh, I'm sorry to hear that Mr. Davis. That could be a problem.

utterance: And I need it for the Formula One race in Austin.

utterance: OK, Mr. Davis. Yes, I'm going to that.

utterance: Oh, really? Oh, nice.

utterance: Yes.

utterance: OK, so let's.

utterance: Maybe you see me walking around in orange.

utterance: Oh, are you gonna be there too?

utterance: Yes.

utterance: Oh, how cool, Mr. Davis. All right, so. Yes, our bank will be there on-site. So, if you have any interest in stopping by, come by and say hi to us.

utterance: Yeah.

utterance: OK, so, let's see. We've got a cancellation on that one as well. Make like I said, make sure you reach out to them. And they should probably are going to contact you about it since it hasn't gone through. And actually, it will. They'll get a notice on their end saying that the check was was not able or not valid.

utterance: And how long does it take?

utterance: OK, so it immediately goes through as canceled. So, as long as they haven't tried to put it through overnight, which I really can't see in our system, it will immediately cancel right now. But like I said if it for some reason, they try to put it through last night there is a slight chance that it could get cashed. But the chances are pretty slim at that.

utterance: OK.

utterance: OK, but its it takes effect immediately. So, for some reason, it tries to clear right now then it will not clear.

utterance: OK.

utterance: OK, Mr. Davis, is there anything else you would like to talk about on your business account?

utterance: No, that's it.

utterance: OK, Mr. Davis. Well, have a great day. Thank you for calling Intellibank. And I hope you stop by our booth at the F one race.

utterance: OK, thank you very much.

utterance: OK, have a great day.

utterance: Bye bye.

utterance: Goodbye.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help?

utterance: How are you doing Jerry? I need to talk to a person cause I just looked at my account, I have some extra cash in there, and I wondered what's the best way I could utilize it.

utterance: Sure, be glad to assist you with that, and let me just pull up your account in order to see how we best can assist you here. First of all, what is your first name and last name?

utterance: Benjamin Freeman.

utterance: All right, and Mr. Freeman. What is the name of the business that has an account with us on file?

utterance: Ray's construction company.

utterance: Terrific, thank you for that Mr. Freeman.

utterance: Thank you And what are the hours of your branch?

utterance: All right, great question there Mr. Freeman the hours of our branch are, operations are Monday through Friday, nine a.m. to five p.m.. And closed on weekends.

utterance: Oh, OK. All right.

utterance: And Mr. Freeman I'm gonna ask a few questions of you, in order to verify your account. Because here at Intellibank we do take your account security very seriously here. and it is for you and your business's protection. As you've probably seen in the news there has been an increasing number of cyber attacks throughout the country as well as throughout the world. And so we do here take your financial information security, very seriously. And this is why we of course go through a verifying an account on each and every call. Mr. Freeman is it all right if I ask you a few questions in order to verify your account?

utterance: Oh, no problem. Go ahead.

utterance: And Mr. Freeman if I could ask what is your account number.

utterance: All right, hang on just a second. OK, the account number is nine eight four six five nine one nine.

utterance: And Mr. Freeman, what is your date of birth?

utterance: Three six three twenty-six nineteen seventy.

utterance: All right, and Mr. Freeman, what is your address?

utterance: Oh, my address is one forty-one Oakwood Avenue Avondale Estate, Georgia. Three zero zero zero two.

utterance: And Mr. Freeman, can you verify, what your phone number is?

utterance: Sure. Seven seven zero two two zero five eight five nine.

utterance: And Mr. Freeman, what is your PIN number?

utterance: Oh, my PIN number is one seven nine five.

utterance: All right. Thank you for that. Information Mr. Freeman, and I was able to verify your account information here Mr. Freeman, and you mentioned that you have excessive cash in your account. and I'm seeing here that you have your business total checking with us, and you're wanting to figure out, how best to use that excessive cash.

utterance: Yes.

utterance: Well Mr. Freeman what might be an option for you is, I could schedule an opportunity for you to speak with one of our investment specialists, and with our investment specialists they help business's like yourself who clearly still need cash for their regular business operations. But with the excessive cash they can offer you suggestions as to how to invest those funds in various financial instruments. That are available to you maybe you know and options that are beyond daily availability. But yet earning you some rate of return, if you don't have immediate usage for it.

utterance: Oh, that'd be good. That sounds good.

utterance: Well Mr. Freeman what day did you want to schedule to have an opportunity to speak with one of our investment specialists.

utterance: What's the earliest date I can do?

utterance: Sure, sure. I'm seeing here we have dates starting November the eleventh at nine a.m..

utterance: That sounds good. Early is the best.

utterance: All right, terrific. And so we have here November the eleventh at nine a.m.. Now let me ask this question are you looking to schedule that by an online appointment or in person at the branch?

utterance: a person at the branch.

utterance: OK. so in person time and what's the ZIP code of that is you're looking for, so we can have information on a branch near there.

utterance: ZIP code is three zero zero eight zero.

utterance: All right. Thank you for that Mr. Freeman. And I was able to go ahead and schedule an appointment with an investment specialist for November the eleventh at nine a.m. in person at our location there near the ZIP code three zero zero eight zero and they'll be able to Mr. Freeman guide you and offer any suggestions that are available to you to put those funds to use.

utterance: Oh, I really appreciate that. Thank you so much. I want the money to grow.

utterance: Understood Mr. Freeman and is there anything else I can assist you with?

utterance: Oh, that'd be all for right now, I just look forward to my appointment on the eleventh.

utterance: Understood Mr. Freeman we certainly appreciate the business, and we will look forward to seeing you on the eleventh.

utterance: Thank you very much, you have a good day.

utterance: You as well.

utterance: Bye, bye.

utterance: Bye.


utterance: Good Evening. Thank you for calling Intellibank. My name is Renee and I am happy to assist you tonight.

utterance: Hi I'm calling because I need to get into my account. and I can't I've tried everything, the password isn't working. my daughter. I'm sorry. but yeah, I'm I'm trying to get into my account and I just can't.

utterance: I'm sorry to hear you're having trouble, sir. Were you trying to access it on the website? On our mobile app?

utterance: Yeah.

utterance: Both actually, neither are working.

utterance: Oh that's very frustrating. Well, I'll be glad to help you here tonight. let me just get a little information from from you so I can assist you.

utterance: OK.

utterance: And may I ask, what what was it you were trying to do tonight? Or what information were you trying to access?

utterance: I just need to update my street address, I just moved.

utterance: Oh, OK. Easy enough. what is your name, sir?

utterance: Doug last name Roberts.

utterance: OK. Let me just put that in. R O B E R T S?

utterance: Mhm.

utterance: OK. and Doug what is your date of birth?

utterance: Nine four seventy-six.

utterance: Nine four nineteen seventy-six.

utterance: Yes. Or we can go seventeen seventy-six. You know it was the year the Declaration of Independence was signed.

utterance: OK.

utterance: Huh, well there you go. then you'd be our longest customer.

utterance: Well, I should get some kind of award for that don't you think?

utterance: You. You.

utterance: Should, we should do that for you. all right, and, what is your PIN number?

utterance: PIN number is two two seven eight.

utterance: All right, two two seven eight.

utterance: Yes.

utterance: Huh, I'm sorry sir, that that doesn't seem to be working. two two seven eight?

utterance: Yeah, I mean, it's the only PIN I have.

utterance: OK. Are you, just just checking, perhaps you have an is that a PIN number from a different account? Maybe it's a different number?

utterance: no, I only have one one account with you guys. Maybe you are encountering the same problem that I was.

utterance: It cou~

utterance: It could be but I you know what, I can bypass that by asking you a security question. Let me see here what you have three saved in here. What is the name of your childhood pet?

utterance: Mr. Cuddlesworth.

utterance: OK. That's yes, that is what you have here. And I just need to ask you one more security question without the PIN number. What is your mother's maiden name?

utterance: Blanche.

utterance: OK. All right. Thank you so much. I'm able to bypass the PIN number with those questions answered. And you wanted to update your street address since you just moved?

utterance: Yes.

utterance: OK. Let's see here. All right, so what is the new address?

utterance: It's two one seven eight Lemon, like the.

utterance: Like the fruit?

utterance: Yeah.

utterance: OK.

utterance: I'm like, is that a fruit or a vegetable?

utterance: that would be a citrus fruit.

utterance: My brain is completely fried right now. I feel like I have a citrus fruit you know, telling my body what to do right now but Lemon Drive.

utterance: Right.

utterance: Lemon Drive, OK. Sounds like a fairy tale street. Two one seven eight Lemon Drive. And what is the city? City and state?

utterance: Yes.

utterance: I'm sorry about that, I was talking to my wife. could you repeat that one more time?

utterance: No problem. what is your city and state?

utterance: Oh, OK, we're in Phoenix, Arizona.

utterance: OK. And your ZIP code?

utterance: Four four seven, three two nine.

utterance: Four four seven, three two nine.

utterance: Yes.

utterance: OK, Mr. Roberts, give me one moment, I'm just going to update this information and I'll let you know when that's complete. One moment please.

utterance: OK.

utterance: OK. All right, and so we are going to be deleting the old address.

utterance: OK. So then I have your current address as two one two seven eight Lemon Drive, Phoenix, Arizona four one seven three two nine.

utterance: Yes.

utterance: All right, that update has been completed. Just to let you know, a confirmation email will get sent to you as well. And there is a confirmation code in that email unless you'd like me to also provide that for you right now.

utterance: no email is great.

utterance: Ok. And, as you know, normally this is something you can do online or in the app but unfortunately we weren't able to help you that way tonight so I'm glad I was able to assist you here over the phone.

utterance: Thank you.

utterance: You are very welcome. While I have you on the phone sir, is there anything else that I can do for you tonight?

utterance: no, I think that's going to be it.

utterance: All right, well you rest up. You have yourself a wonderful night and thank you for calling Intellibank.

utterance: You too, thank you.

utterance: Thank you, good night.


utterance: Thank you for calling Intellibank business solutions. This is Steven, how may I assist you?

utterance: yes I have recently switched my phone provider and I have a new phone number. And I was wondering if there's anything that I need to do?

utterance: yes sir we can go ahead and update your accounts. We have that new phone number on file. So that we can be sure to contact you at the correct number.

utterance: OK.

utterance: All right can I have your name and date of birth please?

utterance: Dan Thomas T H O M A S. My date of birth is May twelfth nineteen sixty.

utterance: Thank you and may I have your authenticating PIN number please?

utterance: One zero six two.

utterance: Thank you I've gone ahead and verified that information and pulled up your account. And so we just need to update your phone number correct?

utterance: That's correct.

utterance: All right excellent. And if you could provide me with your do phone number Mr. Thomas.

utterance: It is six six one, two two one, three zero five five.

utterance: All right that's six six one, two two one, three zero five five. Is that correct?

utterance: Yes it is.

utterance: Excellent. I have gone ahead and got that updated on your account. And removed the old number. And would you Be interested at all in setting up online banking today? So that you can update your contact information and manage your accounts at your own leisure?

utterance: that'd be great.

utterance: Absolutely I can take care of that for you right now. And what email address would you like to have your online banking communications sent to?

utterance: That would be D Thomas. T H O M A S at ABC dot com.

utterance: All right and that's D T H O M A S at ABC dot com. Is that correct?

utterance: Yes it is.

utterance: All right great. And then I have got a username and a temporary password for you whenever you are ready.

utterance: OK hang on a second.

utterance: Not a problem sir.

utterance: I'm ready.

utterance: All right perfect. Your username is D Thomas zero zero one.

utterance: OK.

utterance: And your temporary password is capital A, capital Q, seven seven, capital B, four.

utterance: OK.

utterance: All right sir. And then all you need to do now is go to the Intellibank dot com website. Click in the top right hand corner where you see the login button. Enter those credentials that I have provided you. And it will then prompt you to create your own unique password for the account. And then guide you through the rest of the setup process.

utterance: OK. will I be able to pay bills through that service?

utterance: Yes absolutely you can pay bills there sir. You can pay any loan or credit cards that you may have with our bank directly through there. And you can also set up bill pays to any other accounts or vendors. and either have them auto draft it from your account on a recurring basis. Or just have us cut a check on an Intellibank check number in your name. And We will mail them to the specified vendor or account number.

utterance: That sounds great. Is there a fee associated with online bill paying?

utterance: there is not sir. That is a free service offered to our valued business clients.

utterance: That sounds great.

utterance: Absolutely sir.

utterance: How's your day going so far?

utterance: My day has been excellent. How has yours been?

utterance: It's been pretty good not not too bad.

utterance: Well that is wonderful to hear Mr. Thomas. And is there anything else that I can assist you with today?

utterance: I really can't think of anything.

utterance: All right. Well again thank you for choosing Intellibank. And if you don't mind holding on the line, there's going to be a brief survey where you can let us know how we did. And how we can better service you and your business needs in the future.

utterance: All right sounds great.

utterance: All right sir you have a great evening and goodbye.

utterance: All right thank you.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: hi Daisy, this is George. How are you doing today?

utterance: I am doing very well how about yourself George?

utterance: Oh I'm doing pretty good you know a lot of things to do today so day's moving by pretty fast. I'm calling because I wrote out a check to a contractor a deposit and he hasn't come back to work so I need to cancel that check.

utterance: OK check cancellation I will be happy to help you with that. Let's just pull up your account. What is your full name and address George?

utterance: George Emery. and my address. I'm not sure if you have it under my business address, one twenty-one Parkside Acres or if you have it under my home address of eighty-four Bluebird Court. They're both in Branson, Missouri. Five five three two four.

utterance: Thank you. We have the work address. Business address.

utterance: OK.

utterance: And what is your date of birth?

utterance: September twenty-first nineteen ninety-nine.

utterance: Thank you What is your Intellibank PIN number?

utterance: I have it written down here. Would you give me just a second to look for it?

utterance: Certainly.

utterance: all right, I've got it. It is sixteen sixty-two.

utterance: Thank you George. and what is the account number from which this check was drawn upon?

utterance: Zero zero one six, three nine, two two one seven.

utterance: All right. This is your Intellibank business total checking account?

utterance: Yep.

utterance: All right. Your current balance is four thousand two hundred sixty dollars and fifty-three cents. and What is the check number that you'd like to cancel?

utterance: It is one eight five zero six.

utterance: Thank you. yeah I don't show that that check has posted to the account, so we can go ahead and start that cancellation request what is the reason we are canceling?

utterance: the contractor that I hired didn't show up for work so I'm guessing, incomplete services?

utterance: OK, services not rendered. All right I have made that note here take about twenty seconds for this request to process and then I will have a confirmation number for you.

utterance: great. How's the weather where you are Daisy?

utterance: Weather is nice here. How about there?

utterance: Same here, you know. Great, great fall. There's a lot of pumpkins going up. I live right next to a pumpkin patch so it's a really pretty sight every morning.

utterance: I bet. When I was a kid we used to go to the apple orchard I loved it.

utterance: Yeah, so do my family. It's a great time.

utterance: Nice. George, I have that confirmation number for you.

utterance: OK, I'm ready.

utterance: It's nine nine one seven, six two nine.

utterance: Nine nine one seven six two nine, got it.

utterance: right. And did I already provide you with your balance?

utterance: I think so but I forgot what it was. Could you repeat it?

utterance: Oh sure. It's four thousand two hundred sixty dollars and fifty-three cents.

utterance: Great, thank you.

utterance: Is there anything else I can help you with today George?

utterance: yes actually. I have to handle some business with my savings account. Could you tell me where the closest branch location is to my address?

utterance: To your business address, our closest branch would be one sixty-seven Pittsburgh Way.

utterance: and could you tell me the hours for that location?

utterance: Sure. Our Pittsburgh Way branch is open Monday to Friday nine a.m. to five p.m.. Saturday ten a.m. to two p.m. The drive through there is open Monday through Friday, eight a.m. to six p.m. Saturday, nine a.m. to three p.m.. they do have an ATM in their entryway that is open twenty-four seven It accepts checks and or cash deposits. is there anything else I can help you with?

utterance: No. that's it.

utterance: all right George. Well thank you for choosing Intellibank and have a wonderful day.

utterance: You too, bye.

utterance: Bye bye now.


utterance: Hello, and thank you for calling Intellibank. This is Joseph, how may I help you today?

utterance: Hi Joseph, this is Brody Johnston here, I just wanted to set up some automatic billing. I need to get my my payment that I'm owed so I can get my rent paid here.

utterance: All right.

utterance: We can help you with that. Not a problem at all.

utterance: First off, I am going to need your first and last name as it appears on your Intellibank account.

utterance: All right, my name is Brody B R O D Y Johnston J O H N S T O N. my phone number is four, eight, oh, two, nine, six, three, eight, two, three. my social is eight, oh, eight oh, one, one, three, zero, four.

utterance: Then I also have my account numbers here if you need them now, one, seven, two, nine.

utterance: Oh, actually I will need those but hold on a just a moment for that because the next thing that the system asks for is your date of birth.

utterance: got you, all right yeah date of birth it's gonna be six, twelve, eighty-five.

utterance: All right. Now it's time for that account number.

utterance: All right. So, I have looks like a six digit number here.

utterance: OK.

utterance: It's gonna be five, five six, four, seven, nine.

utterance: And your four digit PIN.

utterance: Four digit PIN is gonna be three, seven, seven, six.

utterance: All right, the account is just loading here, this will just take a moment.

utterance: Sorry about this.

utterance: No worries, just want to make sure I have the right account here this is this is bank of Intel is that correct?

utterance: This is actually Intellibank.

utterance: Intellibank, OK. Got you, just wanted to make sure I had the right the right account

utterance: Totally understandable. People mix up our banks all the time the names are just very close.

utterance: I know, you'd think they would try and have a bridge between these names, make it easier on us.

utterance: OK, that is all pulled up, and which of your accounts did you want that money to go into?

utterance: if I could go into the checking account that would be great.

utterance: Sure thing, all right, and I'm gonna need the full name of the person we're going to be billing.

utterance: The full name here is going to be Alyssa Hill that's A L Y S S A the first name and the last name is H I L L.

utterance: All right, thank you very much. And I'm going to need their account number.

utterance: The account number is gonna be nine, nine, four, two three, three.

utterance: And what is their routing number?

utterance: routing number is gonna be seven, three, nine six, six, five, four, two, two.

utterance: All righty, and how much will you be selling setting up that billing for?

utterance: so, it's gonna be we gotta have, we have a contract going, so looks like it's gonna be a monthly payment of two thousand dollars per month.

utterance: All right, and can I get their email address.

utterance: Yes, so it's gonna be the first name dot last name for Alyssa, so again I can spell it out A L Y S S A dot Hill H I L L and that's seven, four, five at Gmail dot com.

utterance: All right, well I have that all set up for you, is there anything else I can help you with today?

utterance: No, I appreciate the help and I just want to confirm I'll get a confirmation will it come every month that the payment is is processed?

utterance: yes, absolutely.

utterance: Awesome, perfect. I just need that for the receipts and I appreciate your help.

utterance: All right, well thank you for calling Intellibank. You have a wonderful rest of your day.

utterance: You as well, bye.


utterance: Hey there, welcome to Intellibank. My name is Rocky. Who am I speaking with?

utterance: Hello.

utterance: This is Alec.

utterance: Hey Alec, nice to meet you.

utterance: Nice to meet you too.

utterance: And what can we do for you today?

utterance: Well just wanted to you know maybe possibly start a savings account.

utterance: OK. Great. We can definitely start a savings account for you. And do you already have a checking account with us?

utterance: I do. Yeah.

utterance: Mhm. OK. Great. so we can link your savings account to your checking account if you'd like. Are they both going to be personal or business?

utterance: They are personal.

utterance: Personal accounts. OK. Great. All right. Well, let's start with some intake. Can I have your last name?

utterance: Yeah. Phillips.

utterance: Philipps. OK. Alec Phillips. And could I have your address, please?

utterance: six zero three South Cochran Avenue Los Angelos California nine zero zero three six.

utterance: Mhm. OK and then how about your social security number?

utterance: yeah, let's see if I can remember. That is One zero zero two nine eight nine zero zero.

utterance: OK, and how about your driver's license number?

utterance: California issue two zero two nine three zero one.

utterance: Mhm. OK. Sounds good, and can I have your email address?

utterance: yeah. Shake and bake at Gmail dot com.

utterance: Shake and bake at Gmail. Great. And then what will be the four digit PIN number for your account?

utterance: Four one four one.

utterance: Four one four one. OK. All right. Sounds good and I feel like you mentioned this would be a personal savings account.

utterance: That's right. Yeah.

utterance: Since you already have a checking account with us what we could do to make it as convenient for you is we could transfer some funds from your checking to your savings. If you deposit a minimum of three hundred dollars your monthly service fee will be waived so long as you keep that three hundred in your account remaining. If you do go below the three hundred, you'll have a twelve dollar service fee per month.

utterance: I have to do the three hundred? Is that correct?

utterance: That's right. That's the minimum that you would need in your account to avoid the service fee. Unless you don't mind the service fee.

utterance: No. Let's I don't want the service fee.

utterance: OK. Sounds good. well, how much would you like to deposit today?

utterance: We'll go ahead and do that three hundred.

utterance: Three hundred. OK. Sounds good. So, we'll get that deposit started and do you have the bank account number for your checking account?

utterance: I do. It's three one zero three one six six six one.

utterance: OK. Great and then how about the routing number?

utterance: the routing number is one zero two zero.

utterance: All right. Sounds good and did you have any interest in opening a business savings account today at all?

utterance: Well, what would be the highlight of that?

utterance: Sure, so with your business account the service fee for both your checking your personal checking, your personal savings, and your personal business would be waived. and then you would just have a an interest rate of three percent.

utterance: okay. I I can do both.

utterance: OK. Sounds good. We can add that on. and did you have any other questions for me about your account today?

utterance: Could you tell me a little bit about online banking?

utterance: Sure. Online banking is really convenient. we do have a mobile app as well that you can use. you can order checks. You can open you could apply for all the credit cards we offer. You can make withdraws, deposit funds transfer funds between your multiple accounts all online as well as on our app.

utterance: Is there a fee if I transfer from one account to another?

utterance: There's no service fee. No.

utterance: could I put you on hold real quick?

utterance: Yeah, go for it. Of course.

utterance: hello, you there?

utterance: Still here.

utterance: OK. Well, that was all very helpful, and I'm not going get the service fee? That's correct? Yeah?

utterance: That's right. No service fee.

utterance: okay. Well, if there's anything else, let me know, but that all sounds good.

utterance: OK. Sounds good. Well, thank you so much for banking with us. Have a great day.

utterance: you too. You have a great day as well.

utterance: Thanks so much.


utterance: Thank you for calling Intellibank where we value our customers this is Brenda how may I help you?

utterance: Yes I would like to add my sales manager to my bank account.

utterance: OK I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Miss Baker?

utterance: You can call me Jill.

utterance: Alright Jill so you're wanting to add your sales manager to the bank account is that correct?

utterance: Yes that is what I'd like to do.

utterance: OK and what is your account number?

utterance: It's three four six zero two nine nine eight.

utterance: Alright Jill and what is the name of your business?

utterance: It's Johnson Controls.

utterance: Thank you for that Jill. What is your date of birth?

utterance: March second of nineteen eighty.

utterance: OK and it looks like the account also has a four digit PIN number on it for security purposes. Could you also share that PIN number with me as well?

utterance: Yes so my pin number's six four seven eight.

utterance: Thank you I have your account pulled up. I'm gonna need to get some information for your sales manager real quick just a moment so what is your sales manager's first and last name?

utterance: It's Bob and it's Curts with a C C U R T S.

utterance: OK and what is Mister Curts date of birth?

utterance: His date of birth is April eighth of nineteen seventy-six.

utterance: OK. Do you have a social security number for Mr. Curts?

utterance: Yes it's six three seven zero nine zero two eight zero.

utterance: Alright thank you for that and what is his DL number? His drivers licence number?

utterance: That's H H as in Henry, nine three eight four three seven three nine.

utterance: OK is that a Missouri drivers licence that he has?

utterance: No it's it's a Wisconsin driver's license. he moved here about a year ago but he still hasn't got it changed. I don't think he was so sure he was going to stay or not you know he never really got things changed over cuz he kind of decided maybe in the last like few weeks actually that he was actually gonna stay here in Missouri.

utterance: OK. I can understand that. What is Mr. Curt's home address?

utterance: His address is three two zero Westing Place in Kansas City Missouri and it's seven three eight two nine thank you for that.

utterance: OK so would you like to add a four digit PIN number for for him on the account? What what that will do is it will basically since this is a business account and there's more than one person using that account this will just kind of help differentiate between who was responsible for a certain activity on the account. So for instance if Mr. Curtis makes a deposit and he uses that PIN number to make that deposit or he does a transfer it will just basically help you to notify who made that who made that transaction on the account if if that pin number has to be identified.

utterance: OK sure can we do four zero zero nine for his PIN?

utterance: Yeah give me just a moment I'm gonna get him added to the account and get that PIN number added to there.

utterance: Thank you if if he wants to change his PIN can he call you and do it anytime like if he wants to change it to come up with something that only he knows?

utterance: Yeah as long as he's been added to the account and he has the current PIN number if he wants to make a change to that he can go on any bank branch or he can come in give us a call here at Intellibank change that over the phone.

utterance: OK thank you great.

utterance: Are you here in Kansas City?

utterance: I am yes I am.

utterance: Have you heard if they've called off the storm today?

utterance: So I checked about an hour ago and they were still expecting the weather to come in around four p.m. today. They were saying that it was gonna be about ninety mile an hour winds. I pulled all my workers back in and I think I'm gonna send them home early today so that everybody sort of gets in front of the storm on the way home.

utterance: I get off at three today so hopefully I get home before it starts too but it's really nice of you to send everyone home and try and keep everybody safe.

utterance: Oh thank you I just don't want anybody out in that and I don't want anyone to get hurt I hope you get home in time too.

utterance: Oh thank you Jill I appreciate that. Right I do have Mr. Curtis added to the account now. and I have his PIN updated on there as well to the four zero zero nine so I just wanna go back through here and make sure there's nothing that I'm missing on the account. so what I'm gonna do is I'm going to send a disclosure. I will send a disclosure actually to the email address that you have on file looks like it's J Baker at Johnson controls dot com so I'll send you a disclosure notice if you can just have him sign that disclosure notice once that's signed he'll just submit it back to us and we'll get that processed and that will kind of act as his you know just as his verifying document for him to be added to that account OK?

utterance: Alright thank you so it'll come to my email though?

utterance: Yeah it'll be emailed to you at the J Baker at Johnson controls dot com and I'm gonna get that sent over to you right now OK?

utterance: Alright thank you.

utterance: OK Jill so I have added to the account is there anything else I can do for you today?

utterance: No I think that's everything I appreciate it.

utterance: No problem at all Jill thank you for calling Intellibank and you have a great day OK.


utterance: Thank you for calling Intellibank. My name is Gregory. May I help you?

utterance: Hi Gregory my name is Diana.

utterance: Hello Diana.

utterance: Hi. So I'm calling because I need to cancel a check today.

utterance: OK.

utterance: Mhm.

utterance: That's no problem. I'm just gonna log in to your account. can I get your last name please?

utterance: Shaundo.

utterance: Can you spell that?

utterance: S H A U N D O.

utterance: OK. Excellent so Diana Shaundo. Can I get your pin number and your date of birth?

utterance: Four five eight nine.

utterance: Great.

utterance: And the date of birth is five five seventy-three.

utterance: Excellent. Alright looks like I have your account pulled up and I have your checking account pulled up cause you said you wanted.

utterance: Cancel a check

utterance: Cancel a

utterance: Check. So is it I'm assuming it's from your checking account.

utterance: Mhm.

utterance: Yes, you are correct in that assumption.

utterance: All right. what is the number of the check you'd like to cancel?

utterance: Seven seven three three zero one two.

utterance: Seven seven three three zero one two.

utterance: Mhm.

utterance: OK what is the amount of the that you have in the checking?

utterance: Fifteen hundred dollars.

utterance: OK, fifteen hundred dollars. So you know if the check was deposited or it's still not deposited.

utterance: It's not deposited. This was. I didn't mean to write the check from my small business account when I wrote the check. Thought I was writing it from a different account and I was writing it something unrelated to my small business for family family matter I was writing the check for.

utterance: Mhm. So, you just want to cancel it and then you're going to switch to your personal account and write a check from there?

utterance: So.

utterance: Well I think that's probably what I'll do.

utterance: OK.

utterance: Yeah.

utterance: So you were planning on using this but you haven't even put it in the mail or anything. You have the check.

utterance: I did put it in the mail.

utterance: You did put it in the mail? OK.

utterance: Yeah, I

utterance: Yeah, I put it in the mail.

utterance: When did you put it in the mail?

utterance: I put it in the mail two days ago.

utterance: Two days ago but so far you you have it hasn't been cleared.

utterance: Yeah.

utterance: I don't think so.

utterance: All right, well let's take a look.

utterance: Can you

utterance: Check?

utterance: Yeah, absolutely. So.

utterance: can you also

utterance: Give me some other information at the same time?

utterance: Of course.

utterance: I want to know how how much money is in this checking account?

utterance: OK, you want to know your your current balance?

utterance: Yeah.

utterance: OK, excellent. It is actually thirteen thousand.

utterance: OK.

utterance: Seven hundred forty-nine dollars and thirteen cents.

utterance: OK great, thank you.

utterance: OK.

utterance: Mhm.

utterance: So I'm going to repeat the check number that you said it was. Seven seven three three zero one two.

utterance: Yes.

utterance: OK so I am looking at the list of checks that you've used on your account and so far I did not see any zero one two. The last one I have is seven seven three three zero one one so it looks like the one you wrote out before was used but it likes this still has not been used so.

utterance: Would I be able to cancel the one that has already been cashed?

utterance: You could but OK is there a reason why? All we have is was for four thousand dollars. I don't know what it was for. It was for it was two months ago. It would be.

utterance: Can that money be put back into my account?

utterance: What do you mean? I mean was it. If you used a check for a service if you bought a product or something two months ago and then then you want to get a a refund you're gonna have to go through it a different way but it's already been cleared.

utterance: So .

utterance: Things are

utterance: Not going well for me.

utterance: Oh it's OK. not trying to all right I'm sorry for. please don't cry. The the the thing of the matter is.

utterance: Just cancel the first check OK.

utterance: Yeah I that's not a problem the good the the I was telling you good news. To say that it hadn't been tried to been used. So so we were able to cancel it right now and there's and there's nothing wrong with it. OK? So.

utterance: Uh-huh.

utterance: OK.

utterance: OK.

utterance: I have to go in a minute .

utterance: Right.

utterance: No You're free to go because I already canceled that check seven seven three three zero one two whoever it was for just notify them and say you're gonna send a different one.

utterance: Huh.

utterance: Can you send them a. OK I've gotta go.

utterance: OK no problem.

utterance: OK bye.

utterance: Alright bye.


utterance: Hi. Thank you for calling Intellibank. My name is Ginger and how may I assist you today?

utterance: Hi Ginger. How are you doing today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking. How about yourself?

utterance: Oh I'm doing great thank you. Well listen I called a couple of days ago and I got my investment report emailed to me but I think maybe I might have deleted that. So I'm sorry to make you guys do the double work but I was calling to see if I could have another copy of our investment report sent to us?

utterance: That's not a problem whatsoever ma'am. let me get some information from you so I can pull up your account OK?

utterance: OK.

utterance: May I have your name please?

utterance: Sure. My name is Carol. C A R O L. My last name is Richmond. R I C H M O N D.

utterance: Thank you so much Ms. Richmond. And may I also have your date of birth please?

utterance: Sure. My date of birth is March the fourteenth nineteen eighty-nine.

utterance: Thank you so much. And may I have your PIN number please Ms. Richmond?

utterance: Absolutely. My PIN number is two two five two six six five eight.

utterance: Thank you so much ma'am. And may I have the account number that you would like your investment report for?

utterance: Absolutely. that would be account number one six nine three eight nine one zero six four.

utterance: All right. So that's account number one six nine three eight nine one zero six four?

utterance: Yes ma'am.

utterance: Thank you. And Ms. Richmond how would you like the investment report sent to you?

utterance: could actually could I have a copy emailed straight to me and then could I have two copies of that sent to each of our offices?

utterance: Well absolutely ma'am. I'd be more than happy to help you with that. Let's go ahead and get the email out the way. May I have your email address please?

utterance: Absolutely. My email is C dot Richmond at Gmail dot com.

utterance: All right ma'am. I have your email as C dot R I C H M O N D at Gmail dot com?

utterance: Yes ma'am. That is correct.

utterance: All right Ms. Richmond. I do have that one on the way to you. And then you said you would like a copy of the investment report sent to by mail to both of your offices?

utterance: Yes ma'am. That is correct.

utterance: All right Ms. Richmond. May I have the mailing address of the first office you would like this sent to?

utterance: Absolutely. The first address would be three one five eight Dark Hollow Road.

utterance: All right ma'am. So that's three one five eight Dark D A R K Hollow H O L L O W Road?

utterance: Yes ma'am.

utterance: Thank you ma'am. And may I have the city, state and zip please?

utterance: Oh yeah absolutely. That is in Lansing Michigan four eight nine five one.

utterance: All right ma'am. That's Lansing Michigan four eight nine five one?

utterance: Yes ma'am. That is correct.

utterance: Thank you so much Ms. Richmond. And I do have that set that the mail out to you should receive these within three to five business days. OK?

utterance: OK. That sounds great Ginger. Thank you.

utterance: Yes ma'am. And may I have the second address please?

utterance: Absolutely. The second one will be at four six one nine seven Travis Street. Which is also in Lansing Michigan. Four eight nine five three.

utterance: Thank you ma'am. So I have the second mailing address is four six one nine seven Travis T R A V I S Street. in Lansing Michigan four eight nine five three?

utterance: Yes ma'am. That is correct.

utterance: All right Ms. Richmond. Well I do have these all set for you. Was there anything else I could assist you with today?

utterance: No ma'am. That'll be all. You've been a blessing today, Ginger.

utterance: Oh thank you so much Ms. Richmond. And you have a wonderful day and thank you so much for calling Intellibank.

utterance: Thank you. You too.


utterance: Hello, thank you for calling Intellibank. My name is Janice and I will be assisting you on today's call. How may I help you?

utterance: Hi yeah well first of all thank you so much for answering my call.

utterance: Glad to help you.

utterance: Yeah so my boyfriend and I we are debating on getting this silver card I wanna apply for this card this credit card corporate credit card. We have a business together.

utterance: OK.

utterance: And

utterance: Well the good news is is that you can actually do the the application right over the phone with me if you decide to do it.

utterance: Oh really?

utterance: Yeah yeah I can do that for you and.

utterance: Oh amazing. Can you put? Can you just hold on for one second?

utterance: Sure.

utterance: She said we can totally do the application over the phone. Amazing, isn't it? Yay. Give me a kiss. OK. I'm gonna get back to this. Alright. Hi, sorry about that.

utterance: No problem.

utterance: OK, so can we just get started?

utterance: Certainly not a problem.

utterance: Okay.

utterance: OK so What is your name sir?

utterance: Andre Garcia.

utterance: Andre. OK and are you doing the card just under your for yourself or is are you gonna have your partner on the card?

utterance: I'm gonna have both of us actually. That's great.

utterance: OK just so you know if you wanna have both of them on the card I'll have to have his information as well.

utterance: Oh no. Let's just do me then.

utterance: OK, once you get the. Once you get the card you can call and have him put on as an authorized user.

utterance: Let's just

utterance: Yeah.

utterance: Uh-huh.

utterance: Oh that's great.

utterance: OK great.

utterance: That's perfect. Don't worry I'll I'll just I'll tell you in a second. Yeah OK keep going.

utterance: OK terrific. So we want to apply for the Intellibank silver business card Alright and under the name Andre Garcia.

utterance: Yes.

utterance: What is your social security number?

utterance: Sure it's nine two zero seven two zero three five six.

utterance: OK, great. And your driver's license number please.

utterance: DL seven two nine eight five.

utterance: OK, very good. And your four digit pin number that you use for your other accounts with us.

utterance: sixty-three eighty-nine.

utterance: Great. one moment I'm just typing all this information in.

utterance: OK.

utterance: OK. Andre what is the best email address to reach you?

utterance: it it I'm sorry the best email address.

utterance: Yes.

utterance: Wait. Does that include is that what you're sending everything to?

utterance: Right.

utterance: OK great.

utterance: Yeah, it would be where your loan. I'm gonna send you a copy of the loan. It's where if you do electronic paperless bills. It's where your bills would go.

utterance: OK.

utterance: Oh great. OK. wonderful. It's party we ho at we ho dot com.

utterance: There you go. Always a party in We Ho.

utterance: Always a party in We Ho.

utterance: OK and what is the name of your business?

utterance: WePartyinWeHo. It's all actually one word incorporated.

utterance: Oh I love that. I I've actually heard of that business. I'm in I'm in Los Angeles so I've heard of that before.

utterance: Are you?

utterance: Oh

utterance: That's so funny. That's amazing. Yeah, we've been. We've had this. We've had. We do private catering events. We do weddings.

utterance: Yeah.

utterance: I think that's where I saw the name. I think I was at a a wedding and I saw your business cards on the table.

utterance: Yeah it's all about you know a big part of it is also Pride you know so we have a lot of Pride colors and of course if the person doesn't want anything else that has to do with that we can personalize it to what they need.

utterance: Right.

utterance: That's great.

utterance: But cool that you heard of our company. That's so exciting. Yay, we're doing good then. tha~

utterance: Yeah, I'll look you guys up online on my own time.

utterance: Wow. Awesome. Great.

utterance: and when did you establish your business?

utterance: God. We established about ten years ago.

utterance: OK, so

utterance: Yeah, but

utterance: two twenty twenty eleven.

utterance: OK.

utterance: that's probably March of twenty eleven.

utterance: Very good and what would you say your gross annual sales were for last year?

utterance: Gross annual sales. Oh my God we're doing so good. Last year we did about three fifty three fifty thousand.

utterance: OK great and your tax ID number?

utterance: seven two nine.

utterance: Eight one seven one eight one.

utterance: Very good and your business address?

utterance: two six Santa Monica Boulevard.

utterance: K.

utterance: And that is West Hollywood, California. Nine two zero zero seven.

utterance: OK. Well that's all I need to process the application on my end.

utterance: OK.

utterance: Andre I just generated an email to your account. It will have two links inside of it one which will show you the application we just did and the second link will show you will take you to a site where you can upload photo documentation. We need your tax ID number and your drivers license as photo documents and that's it. Once you get those uploaded to us your application is complete.

utterance: Awesome. Thank you so much.

utterance: Oh you're welcome. Thank you so much for calling Intellibank and have a great day.

utterance: You too. Bye bye.

utterance: Bye bye.


utterance: Intellibank, this is Lola. How can I help you?

utterance: Hey, Lola. How you doing? I need to ask some assistance on my accounts on info from my balances. I'm actually getting ready to go to Vegas for the first time so.

utterance: OK.

utterance: Are you still there. I'm sorry. I just cut-off for a second.

utterance: Yeah yeah so.

utterance: Oh, you can

utterance: Still hear me. OK.

utterance: Yes so actually I'm going on a my business trip. And it's gonna be my first time going to Vegas.

utterance: Ooh.

utterance: Yeah so. have you ever been to Vegas? I mean is it true what happens in Vegas, stays in Vegas?

utterance: You know, I've not been to Vegas yet and it is on my bucket list for next year.

utterance: So yeah, I can't wait. I really have always wanted to go there so oh.

utterance: Well I will

utterance: Call you back in three years.

utterance: Yeah. Let me know how it went.

utterance: On on what I can tell you.

utterance: But But anyway, so so yes. So I'm going there. It is actually for a business trip. There's a convention happening in Vegas for my you know the area of business I'm in. So I'm going out there to explore new products and stuff and I just wanna make sure before I leave, I check you know, my credit card balance to make sure how much I have available and and this way I can plot how much I'm gonna spend on gambling. How much I'm gonna spend on business.

utterance: All right. So you're gonna be using you business account for business and pleasure.

utterance: Yes.

utterance: shh.

utterance: OK. I won't talk anymore. Don't worry about it. OK so so you just wanna check what you have on your business credit card.

utterance: Yes. Please. Please.

utterance: OK.

utterance: Sure. Let's start by Can I have your first and last name and your date of birth?

utterance: OK. My name is Daniel Taylor.

utterance: OK.

utterance: And my birthdate is oh seven seventeen nineteen seventy-seven.

utterance: Mhm.

utterance: Oh wow. That's my brother's birthday.

utterance: Oh.

utterance: That's crazy.

utterance: Huh. OK, Mr. Taylor and what's your PIN number?

utterance: the PIN number is two five six nine.

utterance: OK.

utterance: And your credit card number when you're ready.

utterance: OK.

utterance: the card number is four zero eight five.

utterance: OK.

utterance: Five five five.

utterance: OK.

utterance: Zero zero one one.

utterance: Mhm.

utterance: OK.

utterance: Seven zero zero six.

utterance: OK. OK. Can I repeat that back to you to just make sure that I It's four zero eight five five five zero zero one one seven zero zero six.

utterance: Yeah.

utterance: Mhm.

utterance: Ooh.

utterance: wait. I'm sorry. I'm sorry.

utterance: Oh.

utterance: I just realized as I'm sitting here with my wallet open. I gave you my personal card. I need to check my business card. I'm sorry.

utterance: OK.

utterance: Oh.

utterance: Oh.

utterance: Sure sure. Take your time. Whenever you're ready.

utterance: OK.

utterance: OK. That card number is four zero eight five.

utterance: OK.

utterance: OK.

utterance: Four four four four.

utterance: Mhm.

utterance: OK.

utterance: One three eight nine. eight two.

utterance: Mm.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: Four one.

utterance: OK so that was four zero eight five.

utterance: Mhm.

utterance: Four four four four.

utterance: Mhm.

utterance: One three eight nine eight two four one.

utterance: Correct.

utterance: OK great. OK. All right so you have eighteen thousand seven hundred and fifteen dollars in that account.

utterance: That spells a lot of trouble for Vegas.

utterance: Yes.

utterance: Yeah.

utterance: It certainly does.

utterance: Interesting. OK so now. Now, let me ask you this. cuz I'm currently not setup for this. But I'm I'm not setup for the online banking.

utterance: Mhm.

utterance: OK.

utterance: if I do set up for that would that help me keep track of you know my credit card and my balance while I'm there. This way I don't have to keep stopping and calling customer service.

utterance: Yes. Absolutely and we have an app that you can download on you phone for Intellibank so you can check it right on your phone. You don't even need to like have your laptop open around.

utterance: OK.

utterance: That would be amazing. Yeah.

utterance: Yeah.

utterance: I can totally set you up with that.

utterance: what is your email?

utterance: OK it's D letter D.

utterance: OK.

utterance: Taylor.

utterance: Mhm.

utterance: nineteen seventy-seven.

utterance: OK.

utterance: At Gmail dot com.

utterance: OK, perfect. So what I did was I sent you over a link. It's gonna prompt you step by step to set up the online banking. and you can also have the option to get your online banking statements monthly. I see that you get the mail to you so having them online would be way way more convenient and then also if you don't mind. If I have your permission, I'd like to send you over some information on our Intellibank Business gold card which you don't have. And like going to places like Vegas would, you know, you could rack up points on your card for for things, for places to shop around Vegas. There's different things. Different partnerships that we have in different states if you travel a lot. There's a lot of information for the gold card. I think that will really help you as a small business owner so can I go ahead and send that over to you as well?

utterance: OK.

utterance: OK.

utterance: Yes, please. is there any chance I can get that by Friday?

utterance: All right. Great.

utterance: No, I'm so sorry. If you. Once you sign up and all that, it takes about five to seven business days is to get the card and all that.

utterance: OK.

utterance: It was worth a shot.

utterance: Maybe on your next trip to Vegas.

utterance: Your absolutely.

utterance: All right.

utterance: And is there anything else I can help you with?

utterance: I think that's everything. Thank you so much. We I think we've covered all the bases.

utterance: All right, Mr. Taylor. Good luck in Vegas.

utterance: Thanks.

utterance: Take care. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank

utterance: This is Abe, how may I help you today?

utterance: Hello, Abe.

utterance: Hello.

utterance: So, my name is Wren.

utterance: Hello, Wren.

utterance: Hello, and I'm calling on behalf of my own personal business, and I am calling because I need to apply for a loan.

utterance: Fantastic Wren. I think we can probably get that going for you today. do you have an account with us already?

utterance: Yes, yes I do. Why would yes. I do.

utterance: OK, it's just a standard question.

utterance: Thank you.

utterance: All right, go ahead and give me your credit card number?

utterance: OK, and I'm gonna need you to hang on for a moment while I finish up this text message unrelated to my call with you. But just stay on the phone. OK, and the card number that you're asking me for is four three six two one one two seven one four four.

utterance: OK, Wren thank you so much. I do need a few more things here. What's your last name?

utterance: My last name is Powell.

utterance: Wren Powell, OK. Your date of birth?

utterance: This is obviously to access my account, right?

utterance: Correct, yes.

utterance: Yeah.

utterance: Just wondering.

utterance: No, no these are all security Intellibank takes security very seriously. So, we just want to make sure we have the right person we're speaking too and once we get that we can get going.

utterance: All right, magnificent. OK, so my birthday is September third nineteen eighty-nine.

utterance: Fantastic.

utterance: Mhm.

utterance: And your security question, what is the name of the city you were born in?

utterance: Mhm. Los Angeles.

utterance: Correct, Wren. OK, great. So a loan?

utterance: Can you

utterance: Please call me Ms. Powell?

utterance: Ms. Powell. Absolutely. My bad. I'm so sorry. OK, well you know we offer a variety of loans here at Intellibank including.

utterance: Thank you.

utterance: Well I.

utterance: Didn't know that you offer a variety of loans.

utterance: Mhm.

utterance: we offer many small business loans. Are you the sole owner of your business?

utterance: Well, yes.

utterance: OK.

utterance: Well, no, I mean I'm the owner but I have a partner, but I am the owner.

utterance: Is the business registered under your name?

utterance: Uh-huh.

utterance: And your name only?

utterance: Uh-huh.

utterance: OK, so you are the sole owner?

utterance: Uh-huh.

utterance: And when did you establish this business?

utterance: seven seven months ago.

utterance: Seven months ago, great.

utterance: Yeah.

utterance: so, it only being seven months you haven't filed any annual sales, but where do you think you're projected at?

utterance: Oh, were projected to make about fifty thousand dollars.

utterance: OK, great.

utterance: Yeah.

utterance: OK, so what kind of loan were you looking for?

utterance: I was hoping you could tell me. What would be.

utterance: Well what what.

utterance: what are you hoping to accomplish with your loan?

utterance: Oh, I just need a little extra cash flow.

utterance: Mhm.

utterance: For some business needs.

utterance: Sure.

utterance: I'd rather not tell you.

utterance: Well, we do sort of need to know for

utterance: Do you.

utterance: Need to know?

utterance: Well.

utterance: Of course, of course, of course. You know we're not just handing out money you know willy nilly?

utterance: It's not like we're friends although we do consider all of our customers here at Intellibank to be friendly and family.

utterance: Oh.

utterance: Uh-huh.

utterance: But it does help to know and it helps you know for the sake of our investment.

utterance: Hmm.

utterance: You know, to know that the money is

utterance: Well, it's not really

utterance: An investment, I'd be paying you back.

utterance: Of course, of course. Eventually, but we are giving the money out, you know to begin with, so we do consider that a small investment in local business. What is what is your business again?

utterance: Mhm.

utterance: Is that relevant?

utterance: It's every question I ask is relevant.

utterance: OK, we bake gluten-free muffins and distribute them to facilities that house mentally unstable children.

utterance: OK. Alright, and you're making fifty thousand dollars on that. That's pretty good, OK. Well, I think right now the loan amount we could probably tap out at about ten grand.

utterance: Oh.

utterance: Well, how much were you hoping for?

utterance: I mean that sounds fair.

utterance: OK, good. OK, good and for how long of a term would you like this loan for?

utterance: What do you recommend? I'm just gonna go with whatever you recommend. I'm putting it all in your your court.

utterance: Well, I would say the term should be at about a year and then, after that it'll be a four percent interest rate added on top of that.

utterance: Great.

utterance: So, all right.

utterance: Let's go for it.

utterance: OK, we are now at go for it. I'm gonna transfer you to someone else who can finish off. All this paperwork.

utterance: I don't wanna be asked the same questions by them.

utterance: Well, there might be some overlap, but I assure you that this is the common step.

utterance: That's.

utterance: Unacceptable.

utterance: Well, we don't have to lend you the money.

utterance: Well, I might want to go back on this then. I don't know if I want the loan.

utterance: Well, I'm very sorry.

utterance: We couldn't work this out

utterance: Goodbye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes, Jerry I want to check the exchange rate of ten thousand dollars into pounds, please.

utterance: Sure I'll be glad to assist you with that ma'am.

utterance: Thank you.

utterance: You're welcome and if I could ask what is your first and last name?

utterance: Evelyn Richards.

utterance: And what is the name of the business that has an account with us?

utterance: Jones Bed and Bath. And by the way can I check this on the website?

utterance: A great question a great question. I and the answer to that is yes for our account holders. You can simply visit our website right there online and when you visit our website, do you have online banking access with us?

utterance: Yes.

utterance: OK, if you do you should then already have your username and password. What you can do is with your username and password Ms. Richards, you'll be able to check the currency exchange rate right there on our website and then you can put in the dollar figure that you're looking for in this case, you mentioned the ten thousand dollars into the British pounds.

utterance: Right yes British pounds well good OK I will definitely try to do that.

utterance: Yes ma'am it's a terrific option that we offer our customers to make it even convenient for you because I know at times when you're dealing with different timezones and different countries their hours of of operations may be different than ours and so you may be at all times of the day odd hours of the night needing to know what those conversion rates are and here at the helpline, we may be closed but on our website, you can check it no matter what.

utterance: Well, that's good because you know being able to do it anytime it's very helpful.

utterance: Indeed indeed. Now Ms. Richards I'll still need to ask a few more questions in order to verify your account because we do take your account security very seriously here. Ms. Richards if I could ask what is your date of birth and phone number?

utterance: Eleven eleven nineteen eighty-four. Phone number is six seven eight three six one eight zero three one.

utterance: OK and Ms. Richards what is your account number?

utterance: The account number is nine eight four six five nine. excuse me I need to correct that is eight eight four six five nine.

utterance: OK, terrific terrific thank you for that information, and what is the PIN number for your account?

utterance: One zero one seven.

utterance: All right and Ms. Richards, let me see something here as I look to. And the ten thousand pounds into. Ten thousand dollars into British pounds.

utterance: OK I appreciate that you know I notice the branch. I went by the branch it was closed a little early due to renovations and all of that. So that was very interesting to see that. And you know I'm also just this which is really the reason I called.

utterance: Oh OK well great I'm glad that you noticed our branch renovations it's really for your benefit our customers. We want to make your visit to our branch locations as welcoming as possible and we're glad you're noticing it and hopefully, you can make arrangements sometime and actually stop by and see what the improvements are.

utterance: exactly I was gonna say the same thing. It's so nice to you know do improvements.

utterance: yes ma'am and of course our branch hours are Monday through Friday from nine a.m. to five p.m.. So feel free to stop by at any time.

utterance: I sure will.

utterance: And Ms. Richards I was able to get that information for you. to convert ten thousand US dollars into British pounds that is ten thousand dollars is seven thousand four hundred and thirteen pounds.

utterance: All right well I appreciate that Jerry.

utterance: No problem at all.

utterance: All right and you know I'm so excited about the braves and it was just just amazing. It just as it just was great and how they play it stay it just stuck with the ending and they won away from home the world series for twenty twenty-one. Wow.

utterance: Well, yes congratulations I mean the Braves in the World Series winners. they really made it exciting from I think I just was able to watch one game or so and I think I saw. Was able to see the last game when they won and they hit home runs and I heard about the grand slams and they just really put on a show for the folks.

utterance: They really did and I know it looks like I'm I'm just overly ready. I really I'm so happy.

utterance: Well, congratulations to you. You of course and all of the Atlanta Braves fans are now world champions.

utterance: Yes, we are,

utterance: And Ms. Richards is there anything else I can assist you with?

utterance: No, not today thank you for all your help.

utterance: Well, thank you Ms. Richards we certainly appreciate you giving us a call.

utterance: Thank you.

utterance: Thank you bye bye.

utterance: Bye.


utterance: Intellibank.

utterance: Hi.

utterance: Hi.

utterance: My name is Tina Inez.

utterance: Hi Tina Inez. How can I help you today?

utterance: Oh simple. Simple check of my account balance due for my credit card.

utterance: Fantastic. I can help you with that today.

utterance: Oh, wonderful. So I have three cards with you. and I would like the balance due for each one.

utterance: OK.

utterance: Let's go with the first one, what's that one?

utterance: OK three six four two nine one three three two zero Mhm.

utterance: OK.

utterance: Mhm..

utterance: OK.

utterance: What's your date of birth?

utterance: Zero five twenty-four sixty-four.

utterance: And your address?

utterance: one two seven buckle my shoe road cowboy lane, Hancock Park Missouri.

utterance: OK.

utterance: And this is the platinum card you're looking at?

utterance: Mhm.

utterance: OK. On the platinum card you have a balance of One thousand two hundred and fourteen dollars.

utterance: One thousand two hundred and fourteen?

utterance: Correct.

utterance: OK.

utterance: Would you like to go to the next card?

utterance: first I'll pay a bit of that.

utterance: OK, go ahead. What amount?

utterance: OK.

utterance: So I'm gonna I'll pay fourteen dollars.

utterance: OK.

utterance: OK.

utterance: That will show up in about three to five business days. OK. The next card, go ahead and give me the number.

utterance: OK magnificent. Thank you.

utterance: Mhm OK and that is going to be Two two one four three six seven two nine eight five.

utterance: OK. That's the gold card, correct?

utterance: Mhm.

utterance: Give me a date of birth on that.

utterance: It's the same date of birth. OK so that would be zero five twenty-four sixty-four.

utterance: I have to ask.

utterance: OK great. This has a balance of seven hundred dollars.

utterance: Mhm.

utterance: Seven hundred?

utterance: Mhm.

utterance: All right, I'd like to pay seventy.

utterance: OK.

utterance: Seventy dollars.

utterance: OK again, that will go through in three to five business days.

utterance: OK.

utterance: Now you would like to look at the silver card, correct?

utterance: Mhm.

utterance: OK. Go ahead and give me that card number.

utterance: OK and that's gonna be Can you just give me. Can you just hold on? I I just need a quick little minute.

utterance: Yes.

utterance: OK.

utterance: hello?

utterance: Yes, hello?

utterance: Oh I'm wondering if there is a way to consolidate these cards?

utterance: there is, yes. You could consolidate them all on the platinum card.

utterance: OK, I'd I'd like to do that.

utterance: OK. The balance on the silver card was forty-five dollars.

utterance: OK. I'll I'll pay it and then I'll consolidate.

utterance: Will you be consolidating zero?

utterance: OK perfect.

utterance: OK.

utterance: OK.

utterance: all right.

utterance: Mhm. Did you consolidate them? Queen of consolidation? Or do they call you king?

utterance: I did. I I love consolidating. I'm the quickest consolidator you ever met.

utterance: That's right.

utterance: What do you think?

utterance: I think it would be a they.

utterance: Mhm. my supervisor.

utterance: He is. He is a really a.

utterance: Tall?

utterance: Oh he's a tall man and he's sort of looking. All right well we went ahead and consolidated this.

utterance: Minute and a half.

utterance: Well thanks for calling today. Is there anything else that I can help you with?

utterance: Oh yeah, what's my my balance now that you've consolidated?

utterance: Oh it's a hundred and A plus B is Thirty.

utterance: Can I get that in in numerics?

utterance: Yes, it's

utterance: Regular

utterance: Dollar amount.

utterance: It's

utterance: One X one V.

utterance: Regular

utterance: Regular dollar amount. US.

utterance: Yen?

utterance: US.

utterance: Oh. You owe.

utterance: You owe.

utterance: You owe.

utterance: Euro?

utterance: Euro.

utterance: I'll take it in

utterance: OK.

utterance: It is twelve hundred euro.

utterance: OK.

utterance: Would you like to open up a travelers card if you're using euros? OK, great. Wanna go ahead and give me your own customized credit card number?

utterance: So.

utterance: Yes.

utterance: Mhm.

utterance: Go ahead.

utterance: How about four four six two three two two one zero eight nine.

utterance: Four.

utterance: Oh my goodness.

utterance: Is that good?

utterance: That number's already been used.

utterance: OK.

utterance: The odds of somebody picking the exact same credit card number as somebody else is one in a trillion.

utterance: It's very rare.

utterance: Wow.

utterance: Rare.

utterance: so based on what you've just described to me I think I'd like to end this call and just go spread this luck around in my life some other places.

utterance: OK. Thank you. Thank you for calling Intellibank.

utterance: Wait wait.

utterance: Goodbye.


utterance: Thank you for calling Intellibank, this is Michelle. How can I help you?

utterance: Hey Michelle, how are you doing today?

utterance: I'm doing well! How about yourself?

utterance: I'm doing good, I'm doing very good and Got my mail today and I was going through it and cleaning through, and I came across mail. Piece of mail from your bank, and I almost thought it was junk mail but then I actually started reading it. And it really interested me and it's about the new app that Intellibank has. And I was saying to myself wow, that would just save me so much time in the course of the day with my business and me because I'm like a numbers guy, and I'm constantly checking balances. Well, calling to check my balance, or stop at an ATM to check my balance, and I figure this way if I just have it on my phone it would make my whole life so much easier.

utterance: Oh yes.

utterance: And probably

utterance: all the customer service reps as well.

utterance: Well, we love talking to our customers. I mean, without you we wouldn't be needed. But we do want your life to be more convenient and flowing so, yeah. The app for your phone is unbelievable. It's so amazing, you can do everything at your fingertips on your phone. You could be on vacation, in your car, on a plane. Well no, not on a plane, you won't . But, OK so. . First of all, let's get your first and last name.

utterance: All right. My name is Vincent. Santino.

utterance: Mhm.

utterance: OK, how do you spell your last name?

utterance: S A N T I N O.

utterance: Mhm.

utterance: Mhm.

utterance: OK. And Mr. Santino, what is your date of birth?

utterance: It's February fifth. Nineteen seventy-seven.

utterance: Mhm.

utterance: OK. And your PIN number?

utterance: The PIN number is two five, seven seven.

utterance: OK. So what I'm gonna do is I'm gonna email you, the link that tells you how to download the app and all of that good stuff. So what is your email?

utterance: Mm K, the email is Vinny.

utterance: Mhm.

utterance: S.

utterance: Mm K.

utterance: Nineteen seventy-seven.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK and that's. Is that a capital V?

utterance: It is.

utterance: OK. Let's see. Here we go. OK. OK. So I've I have some notes on your account, like the. Just having flagged that we have like tried to send you emails to this email, and it's not working. Do you. Is this an old email, do you know, like? Have you ever.

utterance: Have you ever updated this? Is this what you use for your business?

utterance: Actually it's what I use I guess I should just update it with, with the business account?

utterance: OK, yeah. That would be better cuz it, it seems like this. We've, we've got, you know, tried to contact you with this one and we've not gotten responses for certain emails that we sent you?

utterance: OK.

utterance: All right. So let's let's put it with with the business account and see if that works.

utterance: OK. So you wanna update your email address? OK. OK. OK. When you're ready I'll take that.

utterance: The yes. The business email, yes.

utterance: All right. It's Vinnys.

utterance: Mhm.

utterance: Antiques.

utterance: And is that Vinny, V I N N Y S?

utterance: Yes.

utterance: OK. Antiques? OK. Mhm.

utterance: Antiques.

utterance: At Gmail dot com.

utterance: OK. And is the V updated? I mean, capitalized? I'm sorry.

utterance: Yes, yes

utterance: It is.

utterance: Yeah, OK. All right. OK. So I went ahead and updated your email address. So this is the email address that we'll be using going forward, is that OK with you?

utterance: Yeah, that That's great. Yeah, please please.

utterance: OK, so that's what you want for everything. OK.

utterance: All right, so I'm gonna go ahead and send over all that info to that email.

utterance: OK.

utterance: OK. All right, and what else can I help you with?

utterance: you know what, I. You might as well because I, I've got a new phone number as well on top of the so let's just kill two birds at one stone while I'm bothering you for today.

utterance: OK.

utterance: Oh, you're absolutely not bothering me, please. it's my pleasure. So yeah, when you're ready, just give me that phone number.

utterance: All right. So the new phone number is six one five.

utterance: OK.

utterance: Five five five.

utterance: Mhm.

utterance: Eight eight.

utterance: Mhm.

utterance: Three one.

utterance: OK, perfect.

utterance: OK. All right, so we've updated that. OK. And what else, while I have you on the phone? I'm here for you, what can I do? Anything else?

utterance: you know, that's pretty much everything. The only thing I really wanted to going back to whole app and online, The only thing I really just wanted to ask is, is it secure? Cuz that's the one thing that's been holding me back and it has made me a little nervous.

utterance: Yeah.

utterance: Mm.

utterance: Mhm.

utterance: Absolutely. Our, our guarantee to you is that you are a hundred percent safe and secure. If The. Were instance that, you know, there is an identity theft or something like that, we have you covered. If anyone did steal your information and take money from your account, you're insured. We would give you that money right back and there'd be an investigation.

utterance: OK.

utterance: And nine times out of ten we track the person down and they are held accountable.

utterance: Oh, good. OK. OK.

utterance: Yeah. So you don't have

utterance: To worry about that.

utterance: All right, great. Yes let's let's get that all situated, get those emails out to me and.

utterance: Yeah.

utterance: OK.

utterance: OK.

utterance: I'll get signed up on that as soon as possible.

utterance: Yeah, I actually sent everything out. And if you need us Mr. Santino, just please do not hesitate to call back.

utterance: OK.

utterance: Our customer service line is open until eight p.m. Eastern Time. So if you need to chat, just call anytime.

utterance: I Sounds perfect, and thank you so much for all your help today.

utterance: OK. Did I satisfy everything that you called for. OK, perfect. Have a great night.

utterance: Absolutely.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hello, how you doing? This is Albert Hicks. just calling in regards to pay my credit card.

utterance: Great, I can help you with that.

utterance: All right, thank you so much. my routing number is.

utterance: Oh, no, you don't.

utterance: Can I just get your credit card number that you're calling about first? No problem.

utterance: Oh, I'm sorry.

utterance: my bad. Can you hold on real quick?

utterance: Sure.

utterance: Yes sir. you back? I mean, I'm Sorry. Still there? OK cool. my credit card number is forty-two twelve eleven twenty-six fifty-three nine zero six five two.

utterance: I'm back. Yeah.

utterance: Got it. And can I get the expiration and the.

utterance: Yes.

utterance: Zero eight twelve twenty-five.

utterance: And the code. The three-digit code on the back?

utterance: zero one nine.

utterance: Got it, thank you.

utterance: OK. Can I get your date of birth for secure reasons?

utterance: Yeah, date of birth is November twelfth nineteen ninety-two.

utterance: Got it, thank you.

utterance: Yup.

utterance: And it looks like the current balance due is three hundred forty-eight dollars and twelve cents. Is that correct?

utterance: All righty. Yup, we're gonna make. We're just gonna make a full payment.

utterance: OK, got it. So can I get the method of payment? The checking account you'd like to use.

utterance: Yeah, is. Yeah, it is seven seven six one five four three three three eleven. And then the routing number is five five three eight two one two.

utterance: Excellent. OK. That payment's processing. I've got a confirmation number for you if you want it.

utterance: Alrighty.

utterance: yeah, that would be great, man. Just so I can Well, can you email it to me? Will that be fine?

utterance: it will be reflected on your the homepage. You can just log on to the website and you can see it reflected on there.

utterance: So I can just log in online OK.

utterance: OK cool.

utterance: Yeah.

utterance: That's good.

utterance: Fantastic. so, I have you down for the full amount's now paid. Now I can set you up for an autopay so that it will just automatically deduct the balance on the first of every month if that's a thing you're interested in.

utterance: Yeah, I think that would be very beneficial on time so I don't gotta think about it. you know? Money's in there. Everything's there. So need to handle business.

utterance: Right. Right. Of course.

utterance: Of course.

utterance: Excellent. Well, OK. I'll sign you up for the autopay. So, starting the first of next month, the full balance will just be deducted from your checking account.

utterance: Mm. Cool. Makes sense.

utterance: OK?

utterance: Yeah. Keeps things easier. S~

utterance: Can you hold on real.

utterance: Quick? I'm sorry.

utterance: Sure.

utterance: Sure.

utterance: hey, my bad. I'm back.

utterance: hi.

utterance: All right. So, we have. the card now is gonna be on file, right?

utterance: The card's on file and it'll be the balance will be charged to your checking.

utterance: that we do here reflects online as well, correct?

utterance: That is correct. You'll be able to see every transaction and and alter things, if you like, right at your account page.

utterance: OK. And do I. I don't have to make a payment if I want to use another checking or another form of payment. I don't have to make that payment first. I can just add it to it, correct?

utterance: Like add to.

utterance: If you want to.

utterance: To change the method of payment?

utterance: Well, because I'm using my checking. You know, like some banks don't allow you to use too many you know, forms of payment. Like, you can only have a certain amount of cards, a certain amount of I guess, checking, whatever the case may be.

utterance: Right.

utterance: You can add another form of payment if you like.

utterance: OK. Do you. Do the. Because this is you know, Visa or whatever, do you guys take any form of cryptocurrency if I wanted to pay in Bitcoin or Ethereum?

utterance: we don't. We don't currently accept cryptocurrency.

utterance: OK. OK.

utterance: You would have to deal with that through a marketplace so then cash out to cash.

utterance: OK. OK.

utterance: Cool. Cool. Cool.

utterance: but it is an interesting and exciting new world out there. not quite up to speed on that quite yet.

utterance: Tell me about it.

utterance: But.

utterance: You will be.

utterance: one day, one day I'm sure.

utterance: Absolutely, man. Well, OK cool. We got everything pretty much done. yeah, paid off next month. on the first, everything will back in rhythm.

utterance: Excellent.

utterance: OK.

utterance: Fantastic, now is there anything else I can help you with today?

utterance: No, man. I think everything's good. I think I'm gonna start using the website from now on and just yeah, get that done there.

utterance: Sure.

utterance: Certainly does make it easier. Don't have to wait on the phone.

utterance: No, sir. No, sir. Not at all.

utterance: Excellent. Well, thank you so much for your business. And we look forward to talking to you soon.

utterance: Thank you. God bless.

utterance: OK. Bye now.

utterance: Bye bye.