utterance: Thank you for calling Intellibank. This is Diana. How can I help you?

utterance: Hey Diana. How are you doing today?

utterance: I'm doing really well. How about yourself?

utterance: Oh, no.

utterance: Yeah.

utterance: Really?

utterance: Yeah.

utterance: Yeah.

utterance: Not a good day?

utterance: you know what? It is a good day. Just .

utterance: Oh, why let it bother me?

utterance: Family drama. You know what I mean?

utterance: Oh boy yeah. I I understand that.

utterance: Absolutely.

utterance: I I think when family the the word family was made I think it was also the same day the word drama was made.

utterance: Yeah.

utterance: They go hand in hand so perfectly well.

utterance: Yep.

utterance: I agree. I agree.

utterance: Yeah.

utterance: Absolutely.

utterance: All right so I'm calling Intelligent Bank today for

utterance: Wait wait wait. Did you say Intelligent Bank?

utterance: I did.

utterance: If you don't even Like you know it's Intellibank right. And that was like a a little Freudian slip on your part?

utterance: It is.

utterance: yeah. I love to me I oh I see I say it jokingly to my friends and my family and my business associates.

utterance: Oh my goodness. Listen.

utterance: Mhm.

utterance: Intelligent Bank.

utterance: Yeah. Because I think you just guys are just beyond intelligent.

utterance: Well let me tell you something. Seriously it's not even like two o'clock in the afternoon my time. I've only been on it for a few hours. And I'm telling you at least ten people have said Intelligent Bank.

utterance: And I told my supervisor I'm like we should change the name to Intelligent Bank.

utterance: Cuz like so many people say it and it's really so interesting to me.

utterance: Well I I guess everybody at the bank should just take it as a compliment.

utterance: Yeah. I we do. Cuz I think we are very intelligent here. OK. I'm so sorry. I'm getting a I'm getting off track. What can I what can I help you with?

utterance: Absolutely.

utterance: Absolutely.

utterance: Excuse me. I can't stop yawning. I'm still yawning. I'm tired. Yeah.

utterance: I know right. I know I'm like. I'm like hiccupping. You're yawning.

utterance: It's like one of those days. Right?

utterance: It it

utterance: Truly is.

utterance: It and that that doesn't include the family drama.

utterance: Ugh.

utterance: Yeah.

utterance: so so. What was the reason I was calling? It was there was like something I I wanted to do. I'm trying to think. Something with my loan. business loan. I I I'm why am I drawing a blank?

utterance: Don't worry take your time. I'm here for you like I'm I'm here for you.

utterance: Yeah.

utterance: so did you say that I'm sorry. I think you said something about like a loan payment or. Do you wanna? Did you want to set up a loan payment? Do you wanna do like the recurring like automatic loan payments? OK.

utterance: yeah yeah yeah yeah.

utterance: That. Yes.

utterance: Oh yes. Yes. That's exactly it. Yes. I'm sorry.

utterance: OK. No no no no problem. Yeah we can totally do that. So what is your first and last name?

utterance: my name is Lou.

utterance: Mhm.

utterance: Turner.

utterance: OK Mr. Turner.

utterance: Again I'm sorry. Like this this whole family thing just has has my brain in a fog.

utterance: Oh. Please. No. No. No. No. No, listen.

utterance: Listen to me. I completely understand. Like family things can like just put you basically in like a subconscious coma. When you think about it. All that. I totally get it.

utterance: Yeah. Exactly. Yeah.

utterance: Don't even apologize Mr. Turner. Like don't worry about it. Where gonna get what you need. We're gonna get this done. I'm here for you.

utterance: Thank you.

utterance: OK. So what's your date of birth?

utterance: January twelfth.

utterance: OK.

utterance: Nineteen eighty.

utterance: Great. And what's your PIN number?

utterance: one two eight zero.

utterance: OK.

utterance: All right. And what is the payment bank account number?

utterance: Oh, that account number is hang on one second.

utterance: No problem.

utterance: Take your time. I'm here. Don't worry. Don't stress.

utterance: OK. That account number is.

utterance: Mhm.

utterance: Zero eight eight six.

utterance: OK.

utterance: Three one seven.

utterance: Mhm.

utterance: Four five one.

utterance: All right. And do you have the routing number on that account?

utterance: I do. It's zero one.

utterance: OK.

utterance: Three zero zero.

utterance: Mhm.

utterance: One one six five four.

utterance: All right. And what's the loan account number?

utterance: Mm.

utterance: All right. Let me find.

utterance: I know. A lot of questions.

utterance: right.

utterance: Lot of numbers lot of questions.

utterance: Uh-huh.

utterance: Yeah.

utterance: The family drama doesn't seem so bad all of the sudden. all right. It's oh one.

utterance: Mhm.

utterance: Nine one.

utterance: Mhm.

utterance: Five six three.

utterance: Mhm.

utterance: Seven two eight.

utterance: OK.

utterance: So do you wanna do? So like the loan payment that comes up for me showing that you it should be four twenty a month. Is that OK with you? What are you thinking of that? Did you wanna do less or more?

utterance: let's do let's do a little more. Let's do four fifty.

utterance: OK. So we're gonna do four fifty.

utterance: Yeah.

utterance: And what date do you want that to come out?

utterance: let's do today.

utterance: OK. You wanna do today's date? It's the fifteenth so.

utterance: Yeah absolutely.

utterance: Perfect.

utterance: The fifteenth of every month, you want the four fifty to come out. OK.

utterance: Please.

utterance: OK. Prefect. So Mr. Turner that's all setup. You'll get an email confirmation.

utterance: And is there anything else I can help you with tonight?

utterance: Mm, that's everything.

utterance: All right. Thank you so much. Have a great weekend.

utterance: You

utterance: Too.

utterance: Bye bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank.

speaker_role: Customer

utterance: Hello.

utterance: Hey, how it's going?

utterance: I'm ready for the day to be done.

utterance: Oh, I hear you sister.

utterance: Yeah.

utterance: Well, what can we do for you?

utterance: You know, I am a nun.

utterance: Fantastic. What can I do for you sister?

utterance: What's your religious background?

utterance: Oh, catholic.

utterance: Catholic?

utterance: Yeah.

utterance: So like traditional?

utterance: Well lapsed.

utterance: So.

utterance: Mm.

utterance: Mhm.

utterance: OK.

utterance: OK.

utterance: So I'm just looking to get my credit card balance.

utterance: OK.

utterance: Is there another way I could go about this?

utterance: How so, you can go online banking.

utterance: That's what I could do?

utterance: Yeah.

utterance: Your call.

utterance: Exactly. So go to Intellibank dot com.

utterance: No holds.

utterance: No wonder about your religious background.

utterance: They wanna ask there.

utterance: I go to Intellibank.

utterance: Intellibank.

utterance: Intellibank.

utterance: Dot com.

utterance: Dot com.

utterance: Sign up for an account.

utterance: Mhm.

utterance: And you do all your banking in there.

utterance: And what will I find?

utterance: And it'll show you your bank account.

utterance: And?

utterance: Your credit card due, balance due.

utterance: Make a

utterance: Payment?

utterance: That's right.

utterance: Why don't you leave the phone on the desk.

utterance: Mhm.

utterance: And start typing.

utterance: OK.

utterance: And I'll just sit here.

utterance: OK.

utterance: OK.

utterance: I'll let you know when I find out.

utterance: OK.

utterance: And when I've you you let me know if you see that I've made a payment. Does it work like that or was that gonna?

utterance: OK go ahead absolutely.

utterance: Absolutely.

utterance: OK.

utterance: I do need your credit card number to see the account.

utterance: Yes.

utterance: OK. It's eight three nine six two one four four two seven.

utterance: OK.

utterance: Got it?

utterance: Date of birth?

utterance: Four two two one nine eight zero.

utterance: OK.

utterance: Mhm.

utterance: OK. Go ahead and start typing.

utterance: OK.

utterance: Anything, seeing anything yet?

utterance: No, not yet.

utterance: OK. We'll go back to wait.

utterance: It's working for me on my end. I can see everything about my account here with you at Intellibank.

utterance: Well sometimes it does take a minute.

utterance: Mhm.

utterance: Tell me what my balance is.

utterance: three thousand four hundred and twenty-two dollars.

utterance: I don't see the same information here.

utterance: Oh, I'm sorry. I was looking at another one of my account that I have with you.

utterance: And now?

utterance: You know what, It's gone.

utterance: Gone?

utterance: That's right.

utterance: What do you mean it's gone?

utterance: Everything it's been wiped out.

utterance: Oh at the end computer.

utterance: What did you press?

utterance: I press the everything is been wiped out of your computer. Is that what you're telling me?

utterance: Yeah, you no longer have an account with this bank.

utterance: Huh.

utterance: Huh.

utterance: Huh huh oh OK.

utterance: Mhm.

utterance: So what would it take for me to open a new account.

utterance: Well you have to call back and you have to get a hold of customer service. To get your account back.

utterance: Mhm.

utterance: Mhm. I don't want my account back.

utterance: I want a new account.

utterance: Well you still have to pay what you owe on the old account.

utterance: But you.

utterance: Said I don't have an old account.

utterance: True, true.

utterance: So I would like to open a new account.

utterance: Well

utterance: OK. Customer service representative?

utterance: And you are a

utterance: Well, yes, but I meant somebody in IT.

utterance: So with you I can open a new account or?

utterance: Conceivably, yeah. You could.

utterance: Conceivably.

utterance: Yeah.

utterance: OK. Let's do it. Can we can we go for it.

utterance: Really wish.

utterance: Well you can also start a new account on your online banking there.

utterance: That's something I recently heard about.

utterance: Yeah, because I just told you about it.

utterance: Oh, you sure did.

utterance: You little whippersnapper.

utterance: I sure am.

utterance: So we're gonna open it online? You gonna open it online?

utterance: You gonna open it online? Is that correct?

utterance: It's very correct, yes.

utterance: OK.

utterance: So you open it online and let me know if you're done.

utterance: OK.

utterance: I stay on the phone.

utterance: Are you done?

utterance: Not yet.

utterance: How much longer, would you guess?

utterance: about any minute now.

utterance: Any minute now?

utterance: We are done.

utterance: OK.

utterance: You're online.

utterance: You got me.


utterance: Hello, thank you for calling Intellibank. This is Thomas, how can I help you today?

utterance: Oh hi this is Richard Rush account number is seven eight five two.

utterance: Oh Richard nice to talk to ya. Don't need your account number quite yet.

utterance: Mm.

utterance: may need that in a moment depending on what you're looking to do. You

utterance: want I want to get a couple of loans I want to get a apply for a secured loan and a small business one if I can.

utterance: Oh wow you want to do both of those on the phone today?

utterance: Yeah please.

utterance: Great great let's set you up. I I'll take you through that process they'll be some duplicate info I ask you for just security measures of you know trying to get these both processed for you.

utterance: Well my date of birth I'll just tell you is June fourteenth seventy-five.

utterance: Just give me one sec to pull these screens up if you will OK so yeah so I know you already said this but just for these this this screen I'm on your first and last name?

utterance: Yeah Richard Rush.

utterance: Right right and and your address and your social security number?

utterance: social security number is two, seven, five, one, one, nine, three, eight, two. What was that second question?

utterance: The address?

utterance: Six, zero, three Cloverdale Avenue. .

utterance: Los Angeles nine, zero, zero, three, six.

utterance: Oh got it.

utterance: Mhm.

utterance: So state issued ID like a driver's license? Six to ten digits.

utterance: yeah seven, two, five, eight, one.

utterance: Seven, two, five, eight, one.

utterance: Mhm.

utterance: All right and that's California?

utterance: that's correct.

utterance: Four digit PIN number for this loan?

utterance: Two, two, five, eight.

utterance: And email address you'd like to have on file?

utterance: Yeah Richard Rush at Yahoo dot com.

utterance: Richard Rush at Yahoo dot com. So for this loan which business are you using? What's the name of the business?

utterance: Richard Rush Go Karts.

utterance: Richard Rush Go Karts.

utterance: Mhm.

utterance: You're the only owner or somebody else?

utterance: That's correct.

utterance: Just me.

utterance: OK. What date was the business established?

utterance: June first twenty fourteen.

utterance: Six, one, fourteen annual gross sales over there?

utterance: About forty grand.

utterance: Forty thousand dollars. Tax ID number?

utterance: let me put you on hold. I'm gonna go get that.

utterance: OK no problem.

utterance: All right. Tax ID is seven, two, one, nine, eight, seven.

utterance: Great. and the address of the business?

utterance: it is one, seven, two, five Sunset Boulevard, nine, zero, zero, two, seven.

utterance: Mailing address?

utterance: Same as that one.

utterance: Collateral type?

utterance: I could put up a fishing boat I got.

utterance: OK.

utterance: Put it at about three grand.

utterance: What's the purpose of this loan?

utterance: Renovations to the shop.

utterance: Loan amount you're seeking?

utterance: About five grand.

utterance: And the loan term length of it?

utterance: let's do two years.

utterance: Two years, five thousand dollars. OK I've put in that application for the secured loan. You'll receive status update on that in three to five business days. And you also wanted to get that SPA five oh four correct?

utterance: Mhm.

utterance: Yeah please.

utterance: OK. So just to verify Do you wanna set up? same name right?

utterance: correct.

utterance: And

utterance: Address, same?

utterance: Same.

utterance: Everything the same, yeah.

utterance: Mhm.

utterance: but what about. So did you want a different PIN number for this loan or no?

utterance: no we can do a different one I'll do four, four, three, two.

utterance: Great and email for this?

utterance: Same email.

utterance: Is this for a second business or the same business?

utterance: it's a second business it's a sort of offshoot.

utterance: What's it called?

utterance: Oh Richard's Tires. Mini Tires.

utterance: Richard's Mini Tires are you the only owner of that as well?

utterance: correct.

utterance: date establishment same?

utterance: Yes.

utterance: Gross annual sales?

utterance: that does about twenty grand.

utterance: All right tax IDs the same?

utterance: Mhm.

utterance: Mailing address?

utterance: Mhm.

utterance: Purpose of this loan?

utterance: Oh just again ren- renovations.

utterance: Loan amount you're seeking?

utterance: Just a grand.

utterance: what percentage would you like to put down today?

utterance: Ten percent, I got a hundred bucks I'll give ya.

utterance: Ten percent. All right. OK so I've put that request in as well.

utterance: Cool thank you.

utterance: With that ten percent payment down. So you'll receive status update on that in three to five days as well. So thank you so much for choosing those loans anything else I can help you with?

utterance: Nah, that'll do.

utterance: All right thank you so much. Have a good one. Bye bye.


utterance: Intellibank, this is Darian, how can I help you?

utterance: Hey, Darianis or Darin?

utterance: Darian.

utterance: OK.

utterance: D A.

utterance: R I A N.

utterance: Oh, I'm sorry. I'm so sorry.

utterance: Oh, no. That's OK, I know. I get that all the time. Everyone thinks Darren. Dorian.

utterance: Right, yeah, that's. All right. And and I'm I'm Darian. I'm sorry.

utterance: Oh, please. Don't apologize.

utterance: So, how you let's let's get, get past the cordials. How are you today?

utterance: I am doing very very well, how about yourself?

utterance: I'm, I'm doing good too. I I'm always doing good when I call my favorite bank, Intelligent Bank.

utterance: Did you say Intelligent Bank?

utterance: I did, cuz you guys are so intelligent.

utterance: Oh.

utterance: So you're kidding? Cuz you'd be surprised you don't even know how many people in a week say Intelligent Bank and they really are like, wait, it's not Intelligent Bank? I mean, we are very intelligent here but we, I mean, people call us Intelligent Bank all the time. I think we maybe should change the name to it.

utterance: You, you know the scary part is in the world we live in today the, the bank could be called the Smith Bank. And, I bet you people would say. yay, is this the Jones Bank? Thank you I'm I'm glad to be calling you.

utterance: Yeah. I totally agree. That's so funny.

utterance: Yeah.

utterance: They just, you know, people are funny today.

utterance: Mm yeah.

utterance: So, all right, so so speaking of funny. I'm going on a business trip for my business and I am a customer of Intellibank. And so we're going to London.

utterance: Mhm.

utterance: Oh.

utterance: so I needed to figure out the what's it called. The exchange rate. you know for the for for the US dollars to what I think it's called the British the GBP the British pound or.

utterance: OK.

utterance: The.

utterance: Yeah.

utterance: The pounds. OK. Yeah, I can totally do that for you. No problem at all. What's your first and last name?

utterance: Yeah.

utterance: My name is Joseph Reeve.

utterance: OK.

utterance: Is that R E E V E?

utterance: Yes.

utterance: Oh, like Christopher Reeves? Superman. Awesome. OK, and what's your date of birth?

utterance: Yes.

utterance: It's May tenth nineteen seventy-eight.

utterance: OK. And, what's your PIN number?

utterance: the PIN is one zero seven eight.

utterance: OK, so, an you so your source currency is going to be US dollars?

utterance: Yes, it is.

utterance: OK.

utterance: And, then the destination currency is gonna be Pounds.

utterance: Mhm.

utterance: You're going to London, all right. OK, so for every hundred US dollars it's seventy-eight is the exchange rate. It'll be seventy-eight dollars. Worth in Pounds.

utterance: Wow, so that's crazy. So I I'm gonna pay all that money to go fly over an ocean and for every hundred hours I broom me. I lose twenty-three dollars? Twenty-two dollars?

utterance: Yeah.

utterance: Mhm.

utterance: Yeah.

utterance: Mhm. Twenty-two dollars.

utterance: Wow.

utterance: So weird, isn't it?

utterance: Yeah. Isn't it crazy like how every country has their own different type of currency worth. But, also, I always, I haven't talking the, about this with my co-workers how you know, because we work in the banking industry and like money is so prominent and so important and like the dollar is, you know the end all be all. But, wouldn't it be so nice if like, we were you know, hundreds and hundreds of years ago when there was no money and you can just like trade something, like hey, I have these beads. Give me your car. no, they didn't have cars back then. But you know what I'm saying like.

utterance: OK.

utterance: Right.

utterance: Gimme your donkey.

utterance: Why can't it be like that? I think it would be more exciting. It would be more fun. Just these like pieces of paper mean everything in the world. And, sometimes it's just like kinda sad.

utterance: It is because in reality those pieces of paper really don't mean nothing. It's just a you know, a figure that has been placed upon them.

utterance: Right.

utterance: like if you put, if you lay down on a table a one-dollar bill, a five-dollar bill, a ten-dollar bill and a twenty dollar bill, and a hundred dollar bill.

utterance: Uh-huh.

utterance: There's no difference in the paper itself.

utterance: Right.

utterance: Exactly. Isn't that so interesting?

utterance: It's just

utterance: The number printed on there. and It really is very weird.

utterance: It's like who says that this piece of paper is like It just defines who you are. I mean, I love the banking industry. I I work in it, I've worked in it for years. A, but, it's just like it's so crazy to me that just the world revolves around this paper. It's really really interesting.

utterance: It's weird. I don't get it.

utterance: It is weird.

utterance: It is. I'm sorry, I could talk about this all day long. I I know you're probably a busy busy man. I just wanna give you a little bit of advice. You know, you can go to. There's a really awesome website. It's called transfer wise dot com. And, you can go and check exchange rates for all the different countries, any time you want, twenty-four seven. It's free. So in case you don't really have time to like jump on the phone and like wait to be next in line you know, wait on hold. You could just do that yourself. You could do it on your phone. You can do it on, you know, on your laptop. Just to let you know so you can save time next time.

utterance: OK.

utterance: OK.

utterance: That sounds great. That's exactly what I'm gonna do. I feel bad for bothering you.

utterance: Oh, no, Mr. Reeve, we wouldn't I wouldn't have a job if you didn't call.

utterance: Well, well that's true, that's true.

utterance: But, you know, so, but just to, you know at Intellibank we we wanna make your life much easier and convenient. So, you know, we but we are here if you need us. We're kinda like parents. we sit in the background an wait for you to call.

utterance: Well, I will speak for all business owners and we appreciate you and Intellibank for all you do for us small businesses.

utterance: Aww, thank you so much, Mr. Reeve. Is there anything else I can do for you today?

utterance: No, that's everything.

utterance: All right, well, have a great trip once you go and it was great talking to you.

utterance: You too. Thank you so much.

utterance: Take care.

utterance: Bye.


utterance: Thank you for calling Intellibank. How may I help you today?

utterance: Hey, how you doing? This is Kevin Peters. I needed to I'm the reason why I'm calling is cuz I needed to order some checks.

utterance: Great Mr. Peters I can help you with that. so you said your name is Kevin Peters and can I get your date of birth and your customer PIN number?

utterance: Yes zero seven twenty nineteen eighty.

utterance: Great and your customer PIN number please?

utterance: Yes. eleven twenty-seven five.

utterance: Great.

utterance: Oh also too I'm in the I have the platinum service so you know with you guys so I'm able to order and you know as much checks and do certain things you know in in in those packages in that you know that you guys offer in that package. how long does it take because I'm a platinum I have the platinum package for my ordering my checks to get here? Like when I order my checks how long does it take?

utterance: Sure.

utterance: It typically takes forty-eight hours for checks to be shipped and arrive at your business address. Is that gonna work for you today?

utterance: Yeah I I I yeah that's cool actually. It's no actually no problem. It's actually no problem at all.

utterance: Great and how many checks would you like to order?

utterance: I'm gonna need about nine hundred.

utterance: nine hundred? OK.

utterance: Yes.

utterance: Usually that way we don't have to order any more for a while. You know we can just have them you know have them on our docks and you know you know we can get the ball rolling you know? So they work very well for my company and everybody's happy and yeah man so I can't complain. So you I always like to be over prepared you know?

utterance: Great well I'm happy to hear that. That's definitely the best way to go.

utterance: Yes.

utterance: Now question. I have a another question. What how how much is that going to cost? Or is that going to cost me anything since I already?

utterance: no. Checks are just part of your account with us so this won't cost you anything.

utterance: Nice. This is this is nice. All right well I greatly appreciate that.

utterance: Sure.

utterance: Now can I get the shipping address you'd like to send these to? or is it going to one office or multiple offices?

utterance: it's gonna go for one for now. let me get you that address really quick.

utterance: Great.

utterance: All right it is sixty-four seventy-five West Avenue Wilshire ninety-five seventy-six. Los Angeles California.

utterance: Sorry can you read that address to me again?

utterance: Yes it is sixty-five forty-seven West Avenue Wilshire.

utterance: West Avenue Wilshire. OK.

utterance: Yes.

utterance: yes absolutely.

utterance: Got it. Fantastic. and now you know that you can always go online and order checks, check your statements, or anything of that nature. just go to Intellibank dot com if you can't reach us here and I just want to make sure that you have all your banking needs taken care of. is there any other information I can give you about your account or our our services?

utterance: No I think that's great. I think that's really cool. everything you said is great. The platinum. the shipping. Yeah yeah yeah every everything is everything is great. greatly appreciate it. Yeah so I can't complain at all about the services man. thanks man.

utterance: Excellent.

utterance: Well we do appreciate you as a platinum card member. You know that you do have the ability to to order checks and to take out loans or pay your bills also through our website. Is there?

utterance: Wait I can actually pay bills through the website?

utterance: Sure you can log on at Intellibank dot com with the PIN number that you have and that will take you to a place where you can pay bills directly. although you're certainly free to order checks mailed out to you as you like. I'm just trying to offer a variety of ways that you can take care of all your business needs.

utterance: I.

utterance: Awesome awesome. Well geez I'll make sure to add that to my to my notes today man I'll put that in. is do you I can just obviously everything's connected to the bank already on your on the website in the platinum package right? Like my routing and everything? Since you know the bank and everything is already connected.

utterance: Yes all that information is going to be on your account page.

utterance: OK.

utterance: OK cool, cool.

utterance: When you log.

utterance: Into the website you can access all that. And.

utterance: And I just have.

utterance: To put the address of the of my company and everything?

utterance: That is.

utterance: Correct.

utterance: OK well thank you so much you answered everything for me so I'm gonna go get to work. Have a good one.

utterance: Excellent.

utterance: Thank you. You have a great day.


utterance: Thank you for calling Intellibank. This is Laurie how may I help you?

utterance: Hello I need to pay some bills but not with a card can you help?

utterance: Yes sir would you like me to order checks for you today?

utterance: Yes checks is exactly what I need thank you!

utterance: Not a problem can I get your name and date of birth?

utterance: Yes it's Alexander Lopez and my date of birth is six six sixty-two.

utterance: Thank you for that information Mr. Lopez. Can I get your driver's license number please?

utterance: Sure can you hang on for a minute?

utterance: Absolutely.

utterance: OK the driver's license number is L six three two six nine two six one five dash zero.

utterance: Thank you for that information sir that was L six three two six nine two six one five dash zero?

utterance: Yes.

utterance: and what's the PIN number?

utterance: It's six two six two.

utterance: Thank you sir and the shipping address the street address?

utterance: Can you hang on for a minute? It's gonna be three one six Forty-fifth Court Fort Lauderdale Florida three three three zero eight.

utterance: And was that North East North West?

utterance: It's North West.

utterance: So three one six North West Forty-fifth Court and you said Fort Lauderdale?

utterance: Yes.

utterance: And the ZIP code?

utterance: Three three three zero eight.

utterance: OK thank you for that sir.

utterance: you're welcome.

utterance: OK let me see here how many checks did you wanna order?

utterance: about two hundred checks. Will I be able to order them online?

utterance: yes sir well since I already have you on the phone right now we're just gonna go ahead and finish this off so it will be done with but in the future you can absolutely go online and order checks at WWW dot Intellibank dot com using our online banking system.

utterance: But there is a way to order checks online correct?

utterance: Yes sir you can absolutely order checks online.

utterance: OK thank you.

utterance: No problem all right let me just finish this up here. Did you want me to send these checks to another address as well or just the address on file?

utterance: just the ones on file.

utterance: OK. Yeah, cuz sometimes people want them sent to multiple businesses just asking. So Mr. Lopez is there anything else I can do for you today?

utterance: that will be it that will be it how are you today?

utterance: I'm doing OK I'm you know I can't complain.

utterance: Yes yes well you have a great day thank you very much for your help.

utterance: Thank you sir you have a great day as well Mm bye bye.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. My name is Poppy and I'll be glad to assist you tonight.

utterance: How may I help you?

utterance: Hi. I I just moved I need to update my address.

utterance: Certainly. I hear you'd like to update your address with us.

utterance: Not a problem. I'd be glad to assist you.

utterance: may I just ask you a few questions so I can pull up your information?

utterance: sure. Go ahead.

utterance: OK. And, who do I have the pleasure of speaking to tonight?

utterance: Melora. Marsalles.

utterance: OK. I I I I'm not sure how to spell that. I usually am pretty good but go ahead and tell me how to spell your last name.

utterance: M A R S A L I S.

utterance: OK.

utterance: And, Melorra is M E L O R A?

utterance: two Rs.

utterance: glad I asked.

utterance: All right. and now just to verify can you please provide me your date of birth?

utterance: date of birth is nine one fifty-seven.

utterance: OK.

utterance: And, we also see here that you have a four digit PIN or security code associated with your account.

utterance: Mhm.

utterance: Can you provide that for me?

utterance: Can you hold on one second please?

utterance: Certainly.

utterance: OK. It's one zero two two.

utterance: OK. I'm sorry. One moment. I'm just putting that in. My system is freezing a little bit.

utterance: Oh, OK.

utterance: Being a little temperamental.

utterance: Aren't we all?

utterance: OK, Melorra. That did go through. now you said you'd like to change your address?

utterance: yes, that's correct.

utterance: OK.

utterance: let me check in here. Let me make sure I don't delete anything that you want.

utterance: The current address we have on file is four five five Sunnybrook Lane. And, that is in Springfield, Massachusetts. Is that the old address that we will be deleting?

utterance: yes. That's the old address.

utterance: OK. Let me remove that from the system.

utterance: OK, great. And, I'm ready for the new address when you're ready.

utterance: the new address is Y box three four six seven.

utterance: I'm sorry. Y box three?

utterance: Four six seven. Yeah, it's a house behind a house and that's how they label it.

utterance: OK.

utterance: And, that's Y box three or excuse me, Y box what did I just tell you? I just so new, I'm still trying to remember it myself.

utterance: Yeah

utterance: No I have Y box three six four seven.

utterance: That's

utterance: Right. Circle Drive.

utterance: Oh, Circle Drive is all part of the? OK.

utterance: Yes.

utterance: All right, and the city?

utterance: the city is Springfield, New York.

utterance: OK. So, Springfield is the city and New York is the state?

utterance: Right. And the the ZIP is one zero two two four.

utterance: OK.

utterance: Are you on like a a rural country road out there?

utterance: yes. Well it's actually I bought my my I I just learned that I inherited my grandfather's house.

utterance: Oh my.

utterance: Yes, and he, this is where he lived when he was a little boy.

utterance: Wow, it's

utterance: I

utterance: Know. And, so I decided you know what? I'm gonna get out of the rat race and I'm gonna go live in this rural area, and I'm just gonna live off the land. hopefully better than Super Tramp and I won't die by eating bad what he thought were seeds or cherries. And, hopefully I won't poison myself to death but I do have certain survival skills so I figured why not give it a shot.

utterance: Oh, good for you. That is one of the bravest I have ever heard.

utterance: Yes. Thank you.

utterance: and Melorra, let me just repeat back the address so I can out it in the system.

utterance: OK.

utterance: Y box three four six seven, Circle Dr. Springfield, New York one zero two two four.

utterance: That's right.

utterance: OK, great. I'm gonna go ahead and input to the system. Just give me a moment for it to generate.

utterance: OK.

utterance: OK. Very good. Melorra, while I have you on the phone do you need to update telephone number, email address, any other information?

utterance: actually I'm not gonna have a email address anymore. So, the telephone's gonna stay the same but I don't even have a computer here.

utterance: Well, if I may suggest why don't we just keep that as your email address. Should you get a computer then you'd still have it. Would would you like me to keep that for you?

utterance: Sure. That's fine. Thank you.

utterance: OK.

utterance: I mean if you decide to completely stop the computer then you can.

utterance: Right.

utterance: It doesn't hurt to have it.

utterance: Right.

utterance: OK. Well, thank you so much for your help.

utterance: You're very welcome. Is there anything else I can do for you tonight?

utterance: No.

utterance: Thank you.

utterance: Thank.

utterance: You for calling Intellibank and have a good evening.

utterance: You.

utterance: Too.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hey how are you doing man? This is Allen Pierce. I was calling in regards to get you know order some cheques. And get some things rolling for my business here.

utterance: Great I can take care of that for you. Could you give me your name again? You said Allen Pierce?

utterance: Yes Allen Pierce.

utterance: Fantastic. And what's your date of birth?

utterance: Zero two fifteen nineteen sixty-five. I'm sorry my bad. Zero two fifteen nineteen ninety-two.

utterance: OK. Got it. Sure. Yeah. That you didn't sound that old.

utterance: Fantastic and can I get the customer PIN for your account?

utterance: Yes it is one one twenty-two three.

utterance: Great. And Can I?

utterance: And this is Tallerbank right?

utterance: this is Intellibank actually. It's all good. It's all good.

utterance: I'm on a roll today man I'm sorry.

utterance: Intellibank.

utterance: Yup I'm pulling up your account and I see I see that all your information is is correct. Can you verify your shipping address for me?

utterance: Yes it is Lancaster California sixty-four east avenue.

utterance: Lancaster California ninety-three forty-five seven.

utterance: Great fantastic. And how many cheques can I arrange to be sent out to you today?

utterance: I need about three hundred.

utterance: Three hundred checks. Wow. You've got a lot of employees.

utterance: Yeah. .

utterance: Yeah we're scaling up pretty big man. We're kinda you know moving out and you know expanding man. It's been a great month and you know we you know had to be able to help a lot of families. covid kinda took a toll on us man. But we you know we stuck together and we thought we were closing down but God had other plans man. So we're moving and we're scaling up and we're we're just doing everything we're supposed to do. So I'm excited and I'm thankful for everything that is happening.

utterance: Wow.

utterance: Seriously.

utterance: And yeah man life is great.

utterance: Life is great so yeah. Yeah I gotta take care of my employees man.

utterance: Oh I'm happy to hear that sir. That's fantastic.

utterance: now would you like these checks just sent to one address? We do offer shipping to multiple addresses if you have multiple offices.

utterance: Or if you just have one I can send it to this Lancaster address.

utterance: You know it would actually be beneficial if you could do two because I do have another I do have another location that I could just have there as well. That would be cool.

utterance: Great can I get the address of that office?

utterance: Yes it is sixty-three hundred Wilshire avenue ninety-two forty-five six.

utterance: Got it.

utterance: And I just wanna let you know that you are able to also order cheques online if for some reason it's after hours you can't get through to us you can always order these cheques at any time on our website Intellibank dot com.

utterance: Awesome. Thank you so much man. I mean you know I did try to do the online. maybe I should try to do that again. It it was pretty efficient so.

utterance: yeah. Yeah do that.

utterance: Sure.

utterance: You can also check all your statements and account balances there as well so it definitely is a handy place.

utterance: Oh wow.

utterance: Was that a like a upgrade or something on there?

utterance: no that's just the standard the standard that comes with. I see you are a platinum member. So you have a variety of statements and ability to check different loans and services related to your account on there so.

utterance: it definitely has all the information you're gonna need. But I'm also happy to look up anything if there was anything you want me to look up for you now regarding this account. Or I can just get these cheques over to you.

utterance: Awesome.

utterance: I love it man.

utterance: This is this makes a lot of a lot of sense. It's very easy man. I greatly appreciate you helping me out. It's good to be able to have a bank that can just be right there and give you everything you need so.

utterance: Oh this is good man. This is really good really good to have. I'm glad I have this relationship with you guys. So oh with that platinum that platinum membership I can I can just go online and do all of this that I'm doing on the phone?

utterance: Oh.

utterance: That's exactly correct. You can order cheques. You can check your balance. You can check any loans.

utterance: I see you have travelers card. We can take care of all that for you.

utterance: Yeah yeah.

utterance: but you're also welcome to call us any time as well. and if there's any other business we can be taking care of you please let us know. You are a valued customer.

utterance: Awesome. And with the travel points, cuz I'm a platinum member I roll it over. And even if I want to if it costs more to order checks in the future, can I roll it over my points towards

utterance: Uh-huh.

utterance: Your points.

utterance: That you roll over every month. That is correct.

utterance: Awesome.

utterance: Use those any time you like.

utterance: All right man well thank you so much. I greatly appreciate you man.

utterance: Great.

utterance: Thank you.

utterance: Is there anything else I can help you with today?

utterance: Nope.

utterance: You've been a blessing. Have a good one.

utterance: Fantastic.

utterance: You have a great day.


utterance: Thanks for calling Intellibank, this is Jerry How can I help you?

utterance: Hey, how yeah doin Jerry? I got a five hundred loan with y'all, with you guys and and I purchased some equipment with some or a portion of that. I want to find out, what is the depreciation of my, the value of my equipment?

utterance: Sure, I'll be happy to assist you with that. You're just wanting to of course, determine what the depreciation is on that equipment.

utterance: Right.

utterance: All right, I'm gonna pull up your account information and see if we can help you with this. First what is your first and last name?

utterance: Benjamin Freeman.

utterance: Thank you mister Freeman and what is the name of your business that has an account with us on file?

utterance: Ray's Construction Company.

utterance: OK, thanks again mister Freeman for that information. Now we are going to ask you a few questions here for account verification. We do take your account security very seriously and of course this for for your and your business's protection. First, what is your date of birth?

utterance: Three twenty-six nineteen seventy.

utterance: And what is your business email address?

utterance: Well that's best B framers at Rays construction dot com.

utterance: All right, thank you for that and what is your business address?

utterance: my business address is three six eight Laymens Court. But I have two , three six eight Laymens Court, somewhere in Georgia three zero zero eight zero. I also have another address it's one forty-one oak, Oakwood Avenue, Avondale Estate. Georgia three zero zero zero zero. Want me to do that again? Three zero zero zero zero two Georgia, that's my second address.

utterance: OK Let's see here. So let me see if I can just look up something here. First of all, what is your account number?

utterance: OK my account number is, hang on, hang on just a sec, OK. All right, that account number is nine eight four six five nine one nine.

utterance: And the final question here, what is your pin number?

utterance: The pin number is one seven nine five.

utterance: OK thank you for that mister Freeman and let me see if I can get this pulled up here and it appears mister Freeman that you do have an S P A five oh four loan with us and the address appears on file with us here as the three six six eight Laymens Court.

utterance: No that's good, that's good.

utterance: All right, terrific, terrific and.

utterance: Oh yes that's, that's real good, that's real good. That looks like. It's getting, it's getting late in the year and stuff and like I said I just purchased that equipment and I just really want it to last a while and still be valuable at the end of the day.

utterance: Understood, I can completely understand that and you mentioned it's getting late in the year our year of course. You preparing yourself for the year end?

utterance: Yeah, you, any business person would try to prepare ahead because he don't know what's coming.

utterance: Preparation is key. That's a very good point there mister Freeman. Being well prepared makes it somewhat simpler as you of course go about your day to day business.

utterance: Oh yeah, of course.

utterance: And mister Freeman, let's see here. You mentioned that you of course had your five oh four loan and purchased some equipment and you really what, just to figure out what the depreciation is on that?

utterance: Yeah that's it.

utterance: I would say Mr. Freeman, you might want to consider scheduling an appointment with one of our tax specialists because they can then get a general idea of what your loan is, what the interest is and kind of get a idea of what the cost of your equipment is and then make some. Assist you with making calculations on what the depreciation cost might be for that. So you can utilize that for tax purposes.

utterance: OK

utterance: Is that something that you'd be open to, as far as scheduling an appointment with one of our tax specialists?

utterance: Yes, I would be, yes.

utterance: OK, what is the date that you wanted to schedule an appointment?

utterance: Oh, actually around the Actually around about the fifteenth.

utterance: OK so, November fifteenth. What time did you want to schedule that?

utterance: in, in the a.m. I'll say between nine and twelve.

utterance: OK, and I see we have a time here for around ten forty-five A M.

utterance: Well that's just fine.

utterance: And mister Freeman, did you want to schedule that for in person or online?

utterance: This time we'll do it in person.

utterance: OK and what's the ZIP code of a location that is near?

utterance: Oh that'd be that three zero zero eight zero.

utterance: All right, so mister Freeman, what we've done is go on ahead and schedule an appointment with one of our tax specialists for November fifteenth at ten forty-five A M and that will be in person at the location near the ZIP code you provided.

utterance: Yes sir.

utterance: And mist Freeman is there anything else I can assist you with?

utterance: No, that, that'd be all. Appreciate everything, thanks very much.

utterance: Thank you for giving us a call today.

utterance: All right, buh bye.

utterance: Bye.


utterance: Good evening. Thank you so much for calling Intellibank where we value your business. My name is Louisa and I'm here to assist you. How may I help you this evening?

utterance: yes. I need to check my the balance of my loan please.

utterance: Certainly. I'd be glad you help you with that. May I ask your name please?

utterance: my name is Rebecca Nixon.

utterance: Nixon like the president?

utterance: That's right. Or our impeached president or almost impeached president.

utterance: Right. All right Rebecca. And how are you doing today?

utterance: Oh I'm fine. How are you doing?

utterance: I'm great. Thank you so much for asking. All right. So I'm just gonna ask you a couple of quick questions so I can pull up your information.

utterance: OK.

utterance: Rebecca can you please verify your date of birth.

utterance: my date of birth is March fourth nineteen eighty-two.

utterance: All right. One moment. OK. And there is also a four digit PIN or security code that you created.

utterance: yes it's four six three three.

utterance: Four six three three. Let me go ahead and give that a try. It's not you. It's our system. I'm just having a little freeze on the computer screen.

utterance: Mhm.

utterance: OK.

utterance: Bear with me one moment. OK thank you so much Rebecca. All right. That did that did open up the system. And now I see here that you have an SPA loan. The seven A loan.

utterance: yes. That's the one that I'm inquiring about.

utterance: OK.

utterance: And you'd like to check the balance on that.

utterance: Yes.

utterance: All right. Can you please provide me the account number. It should be a between a six and ten digit number.

utterance: It's seven two one zero four five six.

utterance: Seven two one zero four five six. All right. Let me go ahead and pull that up. I'm just waiting for that to open. But while I have you on the line I did wanna let you know while I'm always happy to assist you or any of our agents are over the phone you also have access to all this information via our mobile app or online. Did you need any assistance in navigating those tools?

utterance: Mhm.

utterance: No I just prefer to talk to a human being.

utterance: I understand completely. All right. I'm just waiting for the screen to open.

utterance: And while you're waiting I wanted to find out because those SPA loans I I understand that they're forgivable. They were cuz I took that out during covid. I I wanna find out some information about that if I could.

utterance: I would be glad to provide as much information as I can. If I'm not able to answer your questions I can also transfer you to our loans specialty department.

utterance: OK.

utterance: Where you can talk to a loan agent. But let me check that for you.

utterance: OK.

utterance: All right. thank you for waiting. All right. I see the balance on this loan. Actually I see that I see you have made two payments over the past two months which is wonderful. I also wanted to let you know though that technically no payments are even due to start until January of two thousand twenty-two.

utterance: OK.

utterance: But I know some people like to get a jumpstart. But the balance that I do see on here is twenty-three twenty-three twenty-three hundred dollars and fifty cents.

utterance: OK.

utterance: OK. So

utterance: Yeah because I took that loan out to I used that money to pay for my employees during covid cuz our business was shut down. So I heard that if we used it for for those benefits that they were forgiven. But I haven't received anything in the mail about that.

utterance: I see. the the notifications for loans actually won't be generated until the December before your first payments are due. So I would suggest that you keep an eye out the mail. And if you haven't received anything say by the middle of December you could call us back so we can make sure you receive that. I I would offer to send that to you electronically but because it is SBA I don't have that information until it generates until the fifteenth of December.

utterance: OK.

utterance: Right.

utterance: I understand. Can you transfer me to the loan specialist

utterance: I absolutely.

utterance: Can. They'll have the information about loan forgiveness. And and lastly I just wanted to say if you did wanna ask for an increase in the loan because it this is such a small amount and you are carrying your employees you can talk to them about that as well.

utterance: OK. Thank you.

utterance: All.

utterance: Right you're gonna hear a brief silence while I'm transferring you. The call is not dropped. And in about fifteen seconds you'll hear an agent.

utterance: OK. Thank you.

utterance: Thank you so much Rebecca. And thank you for calling Intellibank.

utterance: Thanks. Bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is William, how may I help you today?

utterance: Hi William, I just just curious I, I heard Intellibank but I, I think my wife's account is under Bank of the West. But, I'm not sure. but I know I have an account here, so maybe we can just use my account.

utterance: sure, well yes, this is Intellibank, you heard correctly. And since you are an account member, let's go ahead and start by pulling up that account. And to do that, we're gonna need your full first and last name, as it appears on your account.

utterance: Right, the first name is Walter, W A L T E R. last name is Hall, H A L L.

utterance: All right Mister Hall. And I'm going to need your date of birth.

utterance: and I just wanna verify that you guys have notary options with this branch, or this bank, correct?

utterance: We do have notaries, yes.

utterance: OK perfect, yeah that's what I was looking to set up an appointment for. and I'm sorry, you said you needed the the four digit code?

utterance: your account number.

utterance: Account number.

utterance: And as soon as we're logged into your account, we can go ahead and move forward with setting up an appointment for you for a notary.

utterance: OK perfect. so the account number is nine five, six eight, two seven, and the address I'll link to that is, one two three Layora Large Apartments.

utterance: Oh we're not quite there yet. I am gonna need your zip, but before that I am gonna need your four digit security code.

utterance: All right, that is going to be, nine six, two one.

utterance: All right. Hold on just a moment while all of this loads. Our computers are running a bit slow today.

utterance: Not a problem man. I have my last four of social if you need that, it's zero nine six zero.

utterance: That is all right, I will not need that.

utterance: Still loading.

utterance: All right, no worries.

utterance: what kind of business do you have?

utterance: so we're setting up a little kind of, I guess you could call it a little bakery. just kind of, like small baked goods. My, my wife loves to bake, so she kind of wanted to have her own little bakery, so we figured, you know, we'll we'll get the, the lease going, and get that signed off on, so she can you know, bake to her heart's desire.

utterance: That sounds lovely.

utterance: All right, I have do have your account all pulled up here. can I get your ZIP code, so I can find the closest branch to you?

utterance: Yes, the ZIP code was, two one one, five nine.

utterance: OK, well we have two branches, close in your area. We have one at, three two, eight two, Ninth Street. And we have one on one one, three one, Main. Which one of those branches would work out best for you?

utterance: I think the one one three one Main would work best for us. do both me and my wife have to be there if we're going to both be on the lease?

utterance: no, not at all.

utterance: OK yeah, that that address should work for us.

utterance: I and will they be expecting both of you, or just yourself?

utterance: there's a possibility, I just would have to check with my wife, but definitely I would be able to be there. But, I would have to check with her schedule, if just to be sure.

utterance: All right. Well that branch does have some availability next week, is that too soon for you?

utterance: No actually next week we were looking to do something next week, so that would be perfect. would, say midweek, like a Wednesday or a Thursday be available?

utterance: We do have openings on Thursday. What time of the day works best for you?

utterance: let's go ahead and do a morning, like what's the earliest you, you do appointments in the mornings?

utterance: Earliest they have available right now is nine thirty.

utterance: Nine thirty, that will work perfect.

utterance: All right, I have you down for nine thirty, this Thursday morning, with a notary. Is there anything else I can help you with today?

utterance: no that was it, and I appreciate your help.

utterance: Well thank you for calling Intellibank, you have a wonderful rest of your day.

utterance: Thank you.


utterance: Good afternoon and thank you for calling Intellibank. My name is William. How can I help you?

utterance: Hey William. my name is Dan Jenkins and I am calling because I wanted to update my phone number. I'm actually changing my whole provider. So.

utterance: Well OK. well I need to get into the system access your account. could you spell your name for me?

utterance: Sure.

utterance: Yeah sure. my name's. So first name is Dan. D A N.

utterance: Mhm.

utterance: And last name is Jenkins. J E N K I N S.

utterance: Got it. And your date of birth Dan?

utterance: July thirty-first nineteen eighty-two.

utterance: July thirty-first nineteen eighty-two. That was a great year by the way. And could I have you mother's maiden name?

utterance: mother's maiden name is Murray. So M U R R A Y. That should be the one.

utterance: M U R R A Y. And last question. The last four of your social?

utterance: Yeah Five nine two four.

utterance: Five nine two four. Got it. And do you still have the sam phone number or any contact info that we need to update?

utterance: Yeah so that that's what I'm calling for actually. I I'd like to update the phone number for my business.

utterance: Perfect. And what's that new number gonna be?

utterance: Just fix it, yeah.

utterance: Yeah so it's gonna be eight one eight.

utterance: Eight one eight.

utterance: Eight eight four.

utterance: Eight eight four.

utterance: Six eight one three.

utterance: Six eight one three. All right Dan. We got that squared away. Anything else I can help you with today?

utterance: Yeah I just wanted to see if this could be reflected right away in the account just because you know I. The old one was a personal number that I just wanted to get rid of. Just focus on my my business.

utterance: this will actually take up to two or three hours before it's. Solidified in you account. But it should be ready by then.

utterance: OK. Great. Two to three hours is great.

utterance: Fantastic. Anything else I can help you with?

utterance: no I think that's it. thank you William. I really appreciate it.

utterance: thank you Dan. You have an outstanding account with us and we appreciate you being a loyal customer.

utterance: Thanks. Appreciate it.

utterance: Have a good one.

utterance: You too.

utterance: Bye.


utterance: Hi. Thank you for calling Intellibank. My name is Norman and I am here to help you with all your customer service needs. How can I help you today?

utterance: Hey Norman. I need well I was calling about asking about your guys' loans. What type of loans you guys might offer. I think I might need one. yeah, I've called I called in before I spoke to someone else. Think her name was Pam. I don't know if you guys have any of that on record. but yeah I just looking at one one of your guys's loans maybe. I was hoping you can tell me more about it. for my company.

utterance: Yeah.

utterance: Yeah we can absolutely help you out with your request. I will bring up that conversation that you had with Pam and address any outstanding requests. But in order for me to pull up this information I'm going to ask some questions to verify your identity. can we start with your first name and last name?

utterance: Cool. My name is Mike White.

utterance: Fantastic. And is that W H I T E?

utterance: Correct.

utterance: Fantastic. And is Mike is that short for Michael?

utterance: Yeah sure. Michael White.

utterance: OK great. And what is your street address?

utterance: It's one one zero one East Eden Avenue. In Scottsdale Arizona. Nine zero five nine nine.

utterance: Fantastic. And what is your social security number?

utterance: It's three nine one zero eight two three one six.

utterance: Fantastic. Can I get your driver's license please?

utterance: Mhm It's D seven five two one one two two.

utterance: And that is for Las Vegas?

utterance: yes.

utterance: or no. Was is it I'm sorry. It's Arizona Arizona?

utterance: Yeah. Yes.

utterance: Apologies for that confusion. But now we're ready to go. So Arizona. OK. And what is the PIN for your account?

utterance: It is five one one five.

utterance: Fantastic. And the email corresponding to your account?

utterance: Email is going to be Mike White at quirky sweaters dot com. You want the business the business email, right? Yeah, that was it.

utterance: Yes, yes.

utterance: So, that's your business' name?

utterance: The business name is just quirky sweaters.

utterance: Can you spell that first one for me?

utterance: Yeah.

utterance: Yeah.

utterance: Quirky Q U I R K Y sweaters S W E A T E R S.

utterance: Fantastic. And are you the sole owner of this company?

utterance: It is. It's funny, I actually was thinking about opening a second location in Las Vegas. Do you go to Vegas a lot or something?

utterance: No it was just a Freudian slip I suppose.

utterance: That's funny. Yeah I haven't been to Vegas in a while. It's popping there right now. Have you gone lately?

utterance: I. Yeah. I saw the most recent Cirque du Soleil show.

utterance: Oh nice. Nice. I've never been to Cirque du Soleil so it seems it seems like a lot of fun.

utterance: Yeah.

utterance: Oh you definitely have to see the show. They've got all sorts of acrobatic amazing stunts. It's something else.

utterance: Very cool.

utterance: So moving on with this information about your account, can I get your business establishment date please?

utterance: two thousand sixteen.

utterance: Fantastic. and to gather some more information to get yo the right kind of loan I'll need your gross annual sales.

utterance: great OK. I would say. Let's see going off of last year two two fifteen Two Two hundred fifteen thousand.

utterance: Two hundred and fifteen thousand. That's a very healthy amount. That's great Sir. And your tax ID number is?

utterance: Eight three three one eight three.

utterance: Fantastic. and can I get the business street address for for Quirky Sweaters?

utterance: Yeah. It's eight seven seven Ridgeway Drive And it's in Phoenix Arizona nine zero five one five.

utterance: Fantastic and for your mailing address. Will that be your personal address or business street address?

utterance: Business please.

utterance: OK. I'll just go ahead and copy and paste that information over. OK. Bear with me as I look up what kind of loans would be appropriate for you. So I'm thinking that the best kind of loan for you and your business would be a secured loan. If if you're OK with that. That's the type of loan that would require collateral as a a form of That we would take in order to Just in case you'd. Aren't able to make your payments. This piece of collateral will be an item that we could repossess in case you need to pay off your

utterance: OK.

utterance: OK, yeah.

utterance: Got it.

utterance: Good. Yeah, I think that's what.

utterance: I think that's what Pam suggested too. OK. So, let's go ahead and do that then. A secured loan.

utterance: Fantastic.

utterance: Mhm.

utterance: So we'll go ahead with that. What kind of. What type? What What amount are you looking for for the loan?

utterance: I think I think I I think I need seventy thousand.

utterance: Seventy thousand. Great. So with a seventy thousand dollar loan you'll be putting up a collateral of about equal or similar value. What kind of collateral will you be putting up?

utterance: Yeah.

utterance: Yeah. Can I put my car? My car is worth about it's it's worth about that much. It's a Lexus R X four fifty hybrid.

utterance: Fantastic. and What kind of loan term would you like for this for the secured loan? How long would you like to have to pay it back? We can do twelve months twenty-four months. We can go several years if needed.

utterance: Thirty Do you guys do thirty-six? Three years?

utterance: Yes. We can absolutely do that.

utterance: Great!

utterance: All right. So I'll put you down for a thirty-six month loan term. Now, what will be the purpose of your loan?

utterance: Yeah. It's just business is going well. I need to buy. I need to rent out some more space. Some yeah some factory space for the sweaters for yeah. So that's probably what most of it's going to go towards.

utterance: Fantastic. Well we can go ahead and get this application going for you. We will need some supporting business documents. To prove the the collateral and the and the business property. You'll be getting an email with more information about what you'll have to send our way but you'll be able to do that either in person or I can recommend doing it online because you can easily upload all your information there. Now is there anything else I can help you with today?

utterance: No. Thank you.

utterance: Fantastic. All right. Well Well you'll be hearing from us shortly and it was great speaking with you.

utterance: Thank you.

utterance: All right. Take care.

utterance: You too.


utterance: Hello and thank you for calling Intellibank. My name is Davinia and I am happy to assist you today. Who do I have the pleasure of speaking to?

utterance: Hello Davinia did I say that right? Davinia?

utterance: Yes.

utterance: Uh-huh.

utterance: I never heard that name before.

utterance: Davinia, yes it's a family name. I was name after my Grandmother and she was named after her Grandmother.

utterance: So, you're like Davinia the third?

utterance: I'm Davinia the third. Yes, as far as I know.

utterance: And your Mom is Davinia Junior?

utterance: No it we it it it skips. My Mother is named Jewel believe it or not and my grandmother is Davinia and then her grandmother was Davinia.

utterance: Why why'd you OK I I mean I. My Mother's name. My Mother's middle name is Jewel.

utterance: Oh really.

utterance: Yeah.

utterance: My Mom Spells it with two Ls at the end.

utterance: Got fancy with it. Yeah we didn't we didn't go that far with it. It was just I I think it was that time where they were naming their daughters after precious stones.

utterance: Maybe so, right.

utterance: Ruby, Jewel, Opal I mean these are all women in my family, so.

utterance: Well there's a women in my Mom's office when she she used to forget her name and she'd call her Opal.

utterance: And that wasn't her name?

utterance: No, butmy Mom didn't correct her either.

utterance: Mm.

utterance: I don't know what's worse. Someone just calling you by your wrong name the whole time or you not correcting them.

utterance: Right.

utterance: That's that's.

utterance: So what can I do for you today?

utterance: Oh, the reason I'm calling today is because I want to order some checks for my my business.

utterance: OK I can definitely help you with that.

utterance: Wasn't able to do it online. So

utterance: Oh I'm sorry to hear that not a but I'm definitely I can definitely help you with that here.

utterance: Thank you.

utterance: OK.

utterance: And may I ask your first and last name please?

utterance: My name is Louis Thomas L O U I S.

utterance: OK.

utterance: Thomas with an H.

utterance: I know that one cuz that was my Dad's name.

utterance: Alright, that's a strong name.

utterance: Yes it is. OK Louis I'm just

utterance: They never called me Tom though. I don't know why.

utterance: Oh OK.

utterance: Just Thomas. It seems a little pretentious, but oh well. We'll go. We'll move forward with that.

utterance: OK can you please verify you four digit security code? or your PIN number it's called.

utterance: Where Where would I have that? Where would I find that?

utterance: that's a number that you create for your own security. So I where if you have a place that you save passwords or you write it down.

utterance: Oh.

utterance: OK. it is four eight one three.

utterance: Four, eight, one, three.

utterance: I think I think that's the one I used.

utterance: Yep, that's correct. It gets me in.

utterance: OK.

utterance: OK.

utterance: In fact just so you know once I put that in the system it disappears from my screen even if I go back I can't see it. It's that's your security.

utterance: OK great.

utterance: And can you please verify your date of birth?

utterance: My date of birth is three twenty-six seventy-five.

utterance: Got it. OK.

utterance: I'm Aries.

utterance: Oh OK.

utterance: Just in.

utterance: Case you were wondering.

utterance: OK terrific. So all of your information does pull up for me here. And how many checks would you like to order? They come in boxes of two hundred.

utterance: Boxes of two hundred eight hundred. I need about five hundred So let's do three. Three boxes.

utterance: OK.

utterance: Three boxes all right. And what address would you like them shipped to?

utterance: Let's see. Should I have it sent to my house? No hold on a sec. Let's send it to the to the office. I'll just have to either go by there or somebody else will go by there and get .

utterance: And the.

utterance: Address I have on file for your for your business is one four seven two nine San Vincente Boulevard, Los Angeles California. Nine double zero four eight.

utterance: Actually no we we We've moved. I'm glad you said that. Cuz that's our old address. Let me give you the new address we have.

utterance: OK.

utterance: OK terrific.

utterance: four seven three.

utterance: Four seven three.

utterance: East Los Angeles Avenue.

utterance: OK.

utterance: And that's in Long Beach California Oddly enough nine zero six zero two.

utterance: OK.

utterance: Six zero two. OK great. I've updated that deleted your old address And I am going ahead and initiating this order for you. An email confirmation will be sent to you. Letting you know how many checks that you order and when you should be receiving them. Approximately within two to three two to three weeks. And that's all I need on my end. Is there anything else I can do for you today Louis?

utterance: there was something about the online account that I was having trouble with. Intel bank?

utterance: Intellibank.

utterance: Dot com.

utterance: Oh that's why. It's Intellibank I N T E L I B A N K.

utterance: Oh I was missing the I OK all right. OK there it is.

utterance: OK, great. You all set? OK. Well thank you for calling Intellibank and you have a wonderful day Louis.

utterance: Got it. All right. Yep. We got it.

utterance: And thank you Davinia you too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Steven. How can I assist you today?

utterance: I need to make a payment on my credit card.

utterance: All right, I can absolutely help you with that. Can I get your name please?

utterance: Dan Thomas T H O M A S.

utterance: Thank you and your date of birth?

utterance: May twelfth, nineteen sixty.

utterance: Thank you very much and your security PIN number?

utterance: One zero six two.

utterance: All right, and then can I have the sixteen digit number on the front of your card please?

utterance: All right, hang on let me get it.

utterance: No problem. Just let me know when you're ready.

utterance: OK.

utterance: All right sir.

utterance: Two six six nine, four zero seven seven, three five six five one zero nine three.

utterance: OK, let me read that back. That is two six six nine, four zero seven seven three five six five, one zero nine three. Is that correct?

utterance: That's correct.

utterance: All right, great and then how much would you like to make this payment for?

utterance: Two hundred dollars.

utterance: All right and that's two hundred dollars and zero cents. Correct?

utterance: Correct.

utterance: All right. and what date would you like that payment to be made on?

utterance: when is the minimum due date?

utterance: The due date is the twenty-ninth.

utterance: OK is there a fee associated with paying online?

utterance: no sir, there is no fee associated with making an online payment.

utterance: OK, let's let's do the twenty fifth.

utterance: All right the twenty fifth. I can certainly get that set up. All right I have got that set up to come out on the twenty fifth. And then I will just need the account number for the account you will be making the payment from.

utterance: OK. Seven three zero six nine five six eight two nine.

utterance: All right that's seven three zero, six eight nine six eight two nine?

utterance: seven three zero. Six nine five. Six eight two nine.

utterance: Oh I'm sorry. I I got those numbers in the wrong spot. That's seven three zero, six nine five six, eight two nine.

utterance: That's correct.

utterance: All right and the routing number for that account please?

utterance: The routing number is one seven zero five five four nine two one.

utterance: And it's one seven zero five five four nine two one.

utterance: That's right.

utterance: All right sir. I have got that set up for you. And you will see that payment reflected on your account on that day.

utterance: OK, can you tell me what other services that you offer?

utterance: Yes sir. We offer three tiers of corporate credit card. We have two types of business checking accounts. A business saving account. Our wealth management investment account. We offer a variety of different loans and then we also have online banking. As well as a number of specialists on staff for any business, financial concerns that you might have such as tax specialists investment specialists financial advisors, risk assessment specialists and notary publics.

utterance: OK can you direct me to the closest branch where I'm located?

utterance: I certainly can sir. where are you located?

utterance: I am located at seventy-six Sunbeam Drive Canyon Country, California ZIP code nine one three eight seven.

utterance: All right, that's seventy-six Sunbeam Drive Canyon Country, California nine one three eight seven?

utterance: That's correct.

utterance: OK and let me see here OK, our closest branch appears to be eleven miles from you.

utterance: OK.

utterance: And that would be located at thirty-six Edgemont Lane and that is also in Canyon Country, California nine one three eight seven.

utterance: OK, and what are the hours?

utterance: Yes sir, that branch is open from eight a.m. to five p.m. Monday through Friday.

utterance: All right. Sounds fantastic.

utterance: All right sir, is there anything else that I can assist you with?

utterance: I don't believe so.

utterance: All right, well thank you very much for calling Intellibank and you have a fantastic day.

utterance: All right. Thank you.

utterance: Thank you. Goodbye.


utterance: Hi, thank you for calling Intellibank. This is Kristy speaking and how may I assist you today?

utterance: Hey Kristy, how are you doing today? I hope your day's going well so far.

utterance: Yes ma'am, it sure is. So far so good at least. And how about yourself?

utterance: Oh I'm having a good day, thank you so much for asking. listen Kristy, I'm calling from Grade A Investments and I have a client that is wanting to withdraw some money from one of their account. And of course she's needing it yesterday. but fortunately we actually do have an account that is set up just for these purposes. So I guess what I need to go ahead and do is make a wire transfer and withdraw the money from our account and deposit it into her account.

utterance: That would be no problem whatsoever, ma'am. I'd be more than happy to assist you with that. I do need to go ahead and get some information from you so I can pull up your account first. Is that OK?

utterance: Yeah, yeah, absolutely Kristy.

utterance: Thank you, ma'am. May I have your full name please?

utterance: yeah, this is Kim. K I M. I'm sorry. K I M. I can really speak. And my last name is Nixon. N I X O N.

utterance: Thank you so much, ma'am. And just to verify, I do have your first name as Kim, K I M. And your last name is Nixon, N I X O N. Was that correct?

utterance: Yes ma'am, yes ma'am. Sorry about that again.

utterance: That's not a problem whatsoever, Miss Nixon. And may I also have your date of birth please?

utterance: yeah. I was born August the sixth nineteen seventy-five. And just in case you need it, our phone number is area code two one nine eight zero three four one one two.

utterance: Thank you so much, Miss Nixon. I have your date of birth as August the sixth nineteen seventy-five and I have your phone number as area codes two one nine eight zero three four one one two. Was that correct?

utterance: Yes ma'am, it sure it is. Oh and really quick, it's been a minute since I have actually done a wire transfer with you guys. what is the fee for that? Is it still nineteen ninety-nine for domestic?

utterance: Yes ma'am, it sure is. Nineteen ninety-nine flat fee for domestic. For international it would be a thirty-nine ninety-nine flat fee.

utterance: OK. Great, great, great. Thank you.

utterance: Yes ma'am, Miss Nixon. Now may I have your PIN number please?

utterance: Yeah our PIN number is two two six two zero one seven five.

utterance: Thank you, Miss Nixon. I have your PIN number as two two six two zero one seven five.

utterance: Yes ma'am, that's correct.

utterance: Thank you so much. And may I have the account number that you would like these funds to be withdrawn from please?

utterance: Absolutely. our account number would be one one six four five seven nine eight two three.

utterance: Thank you, ma'am. So that's account number one one six four five seven nine eight two three?

utterance: Yes ma'am, that's correct.

utterance: Thank you. And how much would you like to transfer?

utterance: she is needing nine thousand dollars even.

utterance: Alright, Miss Nixon. That's nine thousand dollars even?

utterance: Yes ma'am.

utterance: Thank you. And will this be domestic or international?

utterance: it's domestic.

utterance: Thank you so much. And I do need some information about her account that we need the funds to be deposited into please.

utterance: Yeah, absolutely. What info?

utterance: May I have her bank's routing number please?

utterance: Absolutely. Let's see. She said it is. The routing number is nine five seven five one six two four one.

utterance: Thank you so much, Miss Nixon. So I have the deposit routing number as nine five seven five one six two four one?

utterance: Yes ma'am, that's correct.

utterance: Thank you so much. And may I have her. sorry. May I have her account number please?

utterance: Absolutely. her account number is eight nine one nine five six zero one five nine.

utterance: Thank you so much. And just to verify, that is account number eight nine one nine fix six zero one five nine?

utterance: Yes ma'am, that's correct. Thank you Kristy.

utterance: Yes ma'am, Miss Nixon. Just one moment while I get this processed for you.

utterance: OK, great. Thank you.

utterance: Yes ma'am.

utterance: All right Ms. Nixon I do have this wire transfer processed for you. And just to go ahead and reverify everything with you that's nine thousand dollars that we transferred from your account that ended in the numbers nine eight two three and we did deposit that into the account number that ended in zero one five nine. Was that correct?

utterance: Yep, it absolutely was, Kristy. Great, thank you.

utterance: And thank you so much, Miss Nixon. Was there anything else I could assist you with today?

utterance: No ma'am. That has everything covered. Thank you so much for your help.

utterance: And thank you Miss Nixon for calling Intellibank and I hope you have a wonderful day.

utterance: Thanks Kristy, you too.


utterance: Thank you for calling Intellibank. This is Beverly. How can I help you?

utterance: Hey Beverly. Good day to you. How are you?

utterance: Good day to you. I'm doing very well today. How about yourself?

utterance: well my personal life is a ten and my business life is I'll say a five.

utterance: Mhm.

utterance: Oh, no!

utterance: Yes. So so I I've had a business for it's going on ten years and it's had it's ups and downs naturally and right now it's just going through a little down time we'll say and a lot of things internally and financially and I'm really like at a point where I'm kind of confused on what to do on situations and I was talking to a friend of mine about it and they said to talk to my bank. That my bank might have somebody I can talk to to make suggestions.

utterance: Yes! We absolutely do. They would be called a risk specialists.

utterance: OK.

utterance: And what we do is we. You know, we appoint these, this role to a few people throughout our different branches and it's They help you identify potential risks to your business. That would like negatively, negatively affect your business.

utterance: OK.

utterance: And we have some of the top risks specialists in the country. So, maybe we can set you up with an appointment with one of our risks specialists and you know, you can sit down and talk with them about your concerns.

utterance: I.

utterance: Yeah. That. That's. Yeah cuz I I need to talk to somebody and right now I'm taking a lot of risks and I need to find somebody to eliminate my risks and make it more you know positive shall we say? or or, yeah. Yeah.

utterance: Right.

utterance: OK. Yes! Yes. Absolutely. So first of all what is your name?

utterance: my name is Tony.

utterance: OK.

utterance: Tyson.

utterance: Tyson. OK. OK, so Mr. Tyson, do you prefer in person meetings or do you want to do a Zoom meeting or a phone call?

utterance: I, I would like in person. Do you need Do you need my bank account number, my social security number?

utterance: OK.

utterance: Actually, no. You know what? Just give me your address so I can look up a branch near you that you can go.

utterance: Oh! All right. It's four fifteen.

utterance: OK.

utterance: Millbank road.

utterance: OK.

utterance: And that's in Philadelphia, Pennsylvania.

utterance: OK.

utterance: One nine one four seven.

utterance: OK. All right. So, we have multiple branches. Is there a branch that you use?

utterance: the, yeah, I mean I'm pretty sure there's. You know, I I I, you know, use the drive-thru and stuff like that close by.

utterance: Or.

utterance: OK.

utterance: Yeah. ATMs and stuff so. Yeah. There's, there is definitely one or two close by to me so that's. I, I'll. But you just tell me which one you want me to go to for that person.

utterance: OK. Well the

utterance: OK. Well, the one that's coming up closest to you is on Annex. Do you know that?

utterance: Yes!

utterance: OK. So, I'll send. I'll set you up at the one on Annex and we have OK. Oh! I'm sorry. Actually, I forgot. I'm so sorry. What date were you looking to to come in.

utterance: she probably as soon as possible The ninth or tenth of, of this week.

utterance: Mhm.

utterance: OK and any specific time preference?

utterance: maybe right after lunch.

utterance: OK. Let's see what we have.

utterance: You know I.

utterance: OK.

utterance: And knowing the area as well. I know there's some amazing lunch spots over there. So. Yeah. So, I think I might go stop and have a nice hearty lunch beforehand.

utterance: Mhm.

utterance: Really?

utterance: Oh! That sounds great.

utterance: To try to help eliminate the stress as well and then come to you guys to just to get rid of all the stress completely.

utterance: Wow.

utterance: Right. I mean, I've never been to the Philadelphia area, but I can just imagine how amazing the food is there.

utterance: Oh.

utterance: The food. The food. The food is so good. Yes.

utterance: Wow.

utterance: Oh! I am actually in Nashville, so we have some good restaurants but I am Italian and I really love Italian food and I haven't really found like that place where I'm like, wow, which I'm sure Philly has.

utterance: Philadelphia you'd find many of those wow places yeah.

utterance: Yeah. Yeah.

utterance: OK. So, I have, on November ninth I have a two thirty.

utterance: OK.

utterance: With William.

utterance: OK.

utterance: William's amazing! I don't know him personally, but I've heard him. I've heard him that he's helped like numerous people and he's really smart and very, very personable. So, we're gonna set you up with William on November ninth at two thirty p.m.

utterance: OK.

utterance: And can I get your email so that I can send the confirmation over to you?

utterance: Yeah. It's Tony Tyson.

utterance: OK.

utterance: Nineteen seventy-nine.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK. Perfect! OK, Mr. Tyson and is there anything else, while I have you on the phone that I can help you with?

utterance: Mm. I think that's everything.

utterance: OK. All right Mr. Tyson, have a great day.

utterance: You too. Thank you so much.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, how may I help you?

utterance: Hey, how are you doing, man? My name is Kenneth Williams, and I am calling to pay my credit card off, finally! So yes. I need to do that and yeah man, I'm just so excited to pay it off because I feel like a man now. So.

utterance: Great. Well, glad to hear that, sir, and I'm happy to help you with that. can I Said your name is Kenneth Williams?

utterance: Yes, sir.

utterance: Yes.

utterance: And can I get your date of birth?

utterance: Yes, my date of birth is zero twenty-one. I'm, I'm sorry. Zero seven twenty-one, nineteen ninety.

utterance: Got it.

utterance: Yes sir.

utterance: And can I get the number of the card you're calling about?

utterance: Yes, you can. It is seven six one. Oh. Not. you said the card, right? Yeah, my bad. It's forty. It's forty-three eighty-eight, fifty-four, thirty-three, thirty-six, seven one, one one eight.

utterance: Yeah, the credit card.

utterance: OK. And what's the expiration date and the three-digit code?

utterance: Zero one, two thousand twenty-three, and the expiration date is five one three.

utterance: Got it, thank you. I see that the balance on the card is four hundred dollars and thirty-six six cents? Is that correct?

utterance: Yes.

utterance: Yes, sir.

utterance: Excellent. And would you like to make a full payment for that amount or just a partial payment?

utterance: You god dang right, brother. Whole thing, we're gonna pay this puppy off.

utterance: All right. Glad to hear it. Can I get a method of payment for that?

utterance: my checking. Checking, we're gonna do the checking. Yeah, yeah, yeah.

utterance: Excellent. OK cool, and.

utterance: Can I get your checking account number?

utterance: Yes, it is seven six one, one one three.

utterance: OK.

utterance: Three three, one five four.

utterance: Fantastic.

utterance: Yeah.

utterance: and.

utterance: Need the routing number?

utterance: Yes, I do.

utterance: Oh.

utterance: OK. It's three five five, nine two eight, one.

utterance: Great. and the payment effective date, will that be today or would that be another date?

utterance: no, it's gonna be today.

utterance: Today. Fantastic. Excellent.

utterance: Yeah, it's gonna be today and then

utterance: if we can, can we do like some autopilot or something like that? Maybe we can do next month or something?

utterance: autopay.

utterance: Set up a set up an auto pay on your account?

utterance: Yeah, set up autopay, man. So we can really help my mindset and I can just not even worry about it. The money's in there, cuz business is booming.

utterance: Sure.

utterance: OK.

utterance: And yeah. It's just. It's way. It's more efficient to me when you're, you know, running a business and living your life. You don't want to think about paying bills or anything like that. Just wanted t~

utterance: Of course.

utterance: Of course.

utterance: Money's in there. I don't even think about it no more, you know? So let's do that.

utterance: Absolutely.

utterance: fantastic. All right, so this is an autopay on your business credit card that will start, I can set it up for the first of every month? Is that appropriate, or would you like a different date?

utterance: yes, first of the first of the month. First of the month, excuse me. Yeah, it's correct.

utterance: Sure, no problem.

utterance: OK. So this auto pay will start, will will occur on the first of every month.

utterance: Uh-huh.

utterance: not including the payment that you just made. So this will start December first, and you're all set on that. If you wanna change it at any time you can go online to Intellibank dot com and log into your account and make any change to your payment plan or to manage your loans, see any transactions or bank statements. Is there anything else that I can help you with in terms of your, your business card or your business accounts?

utterance: OK.

utterance: All right.

utterance: No, all is well man. I think everything you hit on the money, so next week or next month we have that set. this. I think that's pretty much it. Now the only thing I will say is, is there any way cuz I'm doing the regular checking, to be a What, what, what is the procedure to be a, or the Not recommendation, but the requirements to be a private client in the bank?

utterance: Right.

utterance: A private client?

utterance: Yeah.

utterance: well you're a Platinum Business Member, so that is our highest.

utterance: So that's.

utterance: It's the same.

utterance: yes. There is. That's that's essentially the same services and benefits. So you are at our top tier of customers at this point and we do value your business and wanna assist you in any way if you have any loans or, bills, or anything else that we can help you with we are happy to do so.

utterance: OK, cool. Cool. Cool. Cool. Cool.

utterance: Alrighty. I love it.

utterance: Excellent. Well, we appreciate your business and I thank you for making this payment and for setting up an auto pay. Is there anything else I can help you with today?

utterance: No, I think you covered everything for me man, so I greatly appreciate you and this was awesome. So next month, auto pay, we're done with that and we just make the full payment on the card. So we're, we're, we're good. Moving on.

utterance: Excellent. Thank you so much. You have a great day.

utterance: All right, man. Thank you, man.

utterance: You too. God bless.


utterance: Hello thank you for calling Intellibank. It's a great day here, how can I help you?

utterance: Thank you ma'am. I need to change my email address on my account. Apparently there have been some weird things going on and I just wanted to protect it and so I'm gonna switch my bank stuff over to a new account number.

utterance: Sure.

utterance: Sure sir, I'd be more than happy to help you with that. I need to ask you some qualifying information here to help me to solidify who you are.

utterance: OK.

utterance: what is your full name?

utterance: Moon Smithers. That's my real name, Moon. Moon Smithers.

utterance: Yes sir, thank you for that. Could I have your date of birth and your PIN number please?

utterance: Six, eight, seventy-three. My PIN number is eight, three, one, one.

utterance: Thank you very much for that sir. And could you please verify your old email address for me?

utterance: Yeah it's M dot Smithers at Gmail dot com.

utterance: Thank you sir, and could you please could you please verify the security question what street you grew up on?

utterance: what street I grew up on? Well that Cornwall.

utterance: Yes sir, thank you very much for that. And please could you give me your new email address that you would like to use?

utterance: Yeah, it's gonna be it's gonna be love gravy with a Y at Yahoo dot com. Don't ask me my old lady picked it. She's weird. But I was like love gravy? That sounds funny. But yeah, it's love gravy with a Y at Gmail dot com.

utterance: Yes sir, thank you very much for that. And could you pick out a PIN number that you want associated with that account?

utterance: Five, six, eight, three. That means love on the phone numbers, five, six, eight, three.

utterance: Thank you, sir. Thank you for that.

utterance: Yeah.

utterance: No problem. I appreciate it.

utterance: Yes no problem here and I wanted to let you know that I have updated all that information for you so that is a new active email on your account that you can use anywhere that you need to to handle your banking business.

utterance: OK.

utterance: Y'all get an infestation of all them lady bugs and stink bugs up in your area?

utterance: Yes sir, it's very bad this time of year.

utterance: They've been.

utterance: They've been crawling in our house, freaking everybody out and I'm getting about tired of everybody screaming about lady bugs and little fritters. You know? That'd be all right.

utterance: Yes.

utterance: Yes sir.

utterance: They're pretty, they don't do nothing.

utterance: that's been a problem here where we are also located.

utterance: Screaming throughout the night . That's all I hear around here. Yeah I was just wondering if it was around here if it was all over the place. So, every so often that happens in this around around the state.

utterance: Yes sir, yes sir that is. That is a problem in our area too. We're kind of in a wooded area here up north but yeah.

utterance: But anyway.

utterance: Them.

utterance: Grasshoppers too I heard were. .

utterance: Yes sir.

utterance: Freaking people out.

utterance: Yes sir, a little bit of cut grass and the grasshoppers go crazy.

utterance: Yeah.

utterance: Can I ask you, is there anything you'd like to know maybe about the online banking that could help you out in the future?

utterance: yeah, what's the difference in the ATM and the ITM?

utterance: OK the ATM is a service where there's no agent available that you use your card and you insert the card and you receive your money back out where ever. Yes. And the ITM is an agent that is twenty-four hours a day accessible if you lose all of your information. Say you lose your wallet, say you don't have access to your card for your account. You can access this service twenty-four hours a day. And you can get help with your that way. Yes a real, a real live agent.

utterance: So it's just like.

utterance: The regular? OK.

utterance: A real agent?

utterance: So you push a button and then they come up on the screen?

utterance: Yes sir, yes sir and they can.

utterance: I.

utterance: See.

utterance: And they can locate all the information on your account with the information that you can provide with them that it is your account so.

utterance: That like that technology facial recognition they know about my my face it was me?

utterance: yes sir. It it they will come up on the screen and they will have all of that information at their disposal to be able to access your information when you don't have the information to access it yourself.

utterance: Oh.

utterance: Oh, I see like a thumbprint or something but put my thumb up on the screen and it takes a picture of it.

utterance: Yes sir. They they they have all kinds of different ways that they can do that to that find out if you are who you are. And we also have silver card checking, business checking, total checking, business preferred checking, and I see here you that have the silver card checking which is a great choice.

utterance: Oh, cool.

utterance: Yeah, we're silver.

utterance: Yeah it's a great choice. And we also have secured loans, legal estate loans, SBA loans, if if you'd ever be in the market for a loan we'd be more than happy to help set you up on the current on the on the current loan rates and help you get everything set up for that and we also do closing on real estate. So.

utterance: Silver.

utterance: Alright, I don't know how good our credit is right now. I know it's not bad, but I don't know yet we'll just have to look and see.

utterance: Yes sir. Well anytime you need help with that you can give us a call and we'd be more than happy to help go through the steps of what you need to do to get that taken care of.

utterance: That.

utterance: Sounds great.

utterance: thank you so much for calling and being a a customer of Intellibank. We it's our pleasure helping you.

utterance: I appreciate it.

utterance: No problem sir. Any time you need any help just give us a call.

utterance: OK is there any good hair stylists in your area?

utterance: Yes sir, quite a few.

utterance: Really?

utterance: All right, my old lady has been looking for a new hairstylist.

utterance: Yes sir, yes sir. And, yeah look look under the business section under Creative Cuts and there's a full listing of different hair dressers available in your area that will be more than happy to take care of you.

utterance: All right.

utterance: Oh, OK.

utterance: Why thank you ma'am.

utterance: Thank you so much and thank you for calling Intellibank.

utterance: Have a good day.

utterance: You too. Bye bye.

utterance: Bye bye.