utterance: Good morning. Thank you for calling Intellibank. This is Holly speaking. And how may I assist you today?

utterance: Hey Holly, how are you doing this morning?

utterance: I'm doing quite well ma'am. Thank you so much for asking. And how about yourself?

utterance: Well, I'm doing great thank you. I am the owner over here at Photonics Electronics and I have two different orders that I'm needing pretty quickly, so I'm trying to get them their payments as quickly as possible. Well, I got a big order and and I have to have the supplies very quickly. so the only way I could think. The quickest way to get them their payment, would that be by wire transfer?

utterance: Yes ma'am, more than likely it would be.

utterance: OK, well I guess that's what we need to do then.

utterance: All right ma'am, I'd be more than happy to assist you with that. now I do need to get some information from you so I can pull up your account, OK?

utterance: OK, yeah. what info do you need?

utterance: may I have your full name please?

utterance: Sure, this is Julia. J U L I A. And my last name is Smith. S M I T H.

utterance: Thank you so much Ms. Smith. And may I also have your birth date?

utterance: sure. I was born on December the fifth nineteen eighty-six.

utterance: Thank you Ms. Smith. And may I also have your PIN number please?

utterance: Oh Yes ma'am. oh yeah. I actually have that information in the other office. I am so sorry but Could I possibly put you on hold for just one moment so I can go and grab that information?

utterance: That is not a problem whatsoever Ms. Smith. Just let me know when you've returned.

utterance: OK, great Holly, thank you so much. OK Holly, are you still there?

utterance: Yes ma'am, I sure am. Were you able to locate your PIN number?

utterance: Yeah, yeah yeah. our PIN number is four forty-four thirty-one, one fifty-eight.

utterance: Thank you. I have your PIN number as four four four, three one, one five eight.

utterance: Yes ma'am.

utterance: Thank you so much. And may I also have your phone number please?

utterance: Yeah, actually we changed that. Probably, what two, three days ago and I'm not sure if my office manager has had a chance to call you and let you guys know of the change, so I'm gonna go ahead and give you our old phone number as well as our new phone number. Our old phone number was area code nine five six eight seven eight. One eight two eight. But our new phone number is six eight two, two zero two, three one zero nine.

utterance: Thank you, much. I'm sorry, thank you so much Ms. Smith. And it looks like she did get a chance to inform us of that change. And just to clarify, we do have the new phone number which was area code six eight two two zero two, three one zero nine. That was the correct one, right?

utterance: Oh yeah, yes ma'am. It is. I knew I kept that girl around for a reason. She is wonderful.

utterance: Well that. That's wonderful to hear Ms. Smith. All right, now to your wire transfer. what is the account number that you would like the funds to be withdrawn from?

utterance: that would be our account number six seven seven, two three three, five eight nine eight.

utterance: Thank you Ms. Smith. And just to verify, that's account number six seven seven, two three three, five eight nine eight. Was that correct?

utterance: Yes ma'am.

utterance: Wonderful, thank you. And what is the amount that you're needing to transfer?

utterance: that. That, that will be four thousand, six hundred twenty-eight dollars and twelve cents.

utterance: Thank you Ms. Smith. That was four thousand six hundred twenty-eight dollars and twelve cents?

utterance: Yes ma'am.

utterance: Thank you. And will this transfer be domestic or international?

utterance: it's a domestic transfer.

utterance: Thank you so much. And just to let you know, the fee for that will be nineteen ninety-nine. Is that OK?

utterance: Yeah, yeah. Absolutely.

utterance: All right, thank you so much Ms. Smith. Now I do need some information about the account that you would like the money to be deposited into. May I have that bank's routing number please?

utterance: sure. That routing number will be six one two, zero five eight, three zero two.

utterance: Thank you Ms. Smith. I have six one two, zero five eight, three zero two. Was that correct?

utterance: Yes ma'am.

utterance: Thank you. And may I have the account number you would like these funds deposited into?

utterance: Absolutely. that'd be five two nine, two zero zero, six nine, six one.

utterance: Thank you Ms. Smith. And just to verify, that's account number five two nine, two zero zero, six nine, six one.

utterance: Yes ma'am.

utterance: Thank you so much, just one moment please while I get this transferred for you.

utterance: OK, great. Thank you.

utterance: Yes ma'am. All right Ms. Smith, I do have this transfer completed for you and that was in the amount of four thousand six hundred twenty-eight dollars and twelve cents. That has been deposited into the account number that ends in six eight one eight. And those funds were withdrawn from you account number that ends in five eight nine eight.

utterance: OK great, thank you so much for your help today Holly.

utterance: Thank you so much Ms. Smith. Was there anything else I could assist you with today?

utterance: No ma'am, that is all and again thank you so much for your help Holly.

utterance: Thank you Ms. Smith, for calling Intellibank. Have a wonderful day.


speaker_role: Agent

utterance: Hello. Thank you for calling Intellibank. My name is Natasha. How can I help you today?

speaker_role: Customer

utterance: Yes. I'm calling to purchase a stock.

utterance: Using a market order.

utterance: Yes sir I can certainly help you with that. First I need to get a little bit of information from you so that I can locate your account. Is that okay?

utterance: OK.

utterance: Yes.

utterance: All right. Can I have your first and last name please?

utterance: Yes. My first name is Gabrielle My last name is Robinson.

utterance: OK that's Gabriel Robinson. Mr. Robinson your first name is spelled G A B R I E L is that correct?

utterance: Correct.

utterance: OK thank you so much sir. Mr. Robinson can I have your date of birth please?

utterance: Yes. Ten twenty-four nineteen seventy-four.

utterance: All right that year of birth was nineteen seventy-four, ten twenty-four?

utterance: Yes.

utterance: All right, thank you so much sir. Could I have your PIN for the account that you're going to purchase market orders from?

utterance: Yes you may. It is four four nine five four nine.

utterance: All right. That number was four four nine five four nine?

utterance: Yes. Correct.

utterance: OK thank you so much sir. Can I have the account number for this market order?

utterance: yes hold on please. Let me go find it.

utterance: All right. I will certainly hold sir.

utterance: All right. I will be just a moment.

utterance: Take your time.

utterance: OK. I believe I found it. account number is four zero nine five five two three one five seven.

utterance: Go right ahead.

utterance: OK sir. That number was four zero nine five five two three one five seven?

utterance: Yes, correct.

utterance: All right thank you so much. Give me a moment while I look up that account information.

utterance: OK.

utterance: How's your. How's your day going so far? You having a lovely day? And how's the weather?

utterance: Oh I'm having a great day here, sir. The weather itself though is very cold. We just just a cold front that came through so I'm a little chilly up in here but I've been doing pretty well so far.

utterance: Well that's good better to be better be chilly than hot.

utterance: Yes it is. It absolutely is sir.

utterance: OK. I've looked up your account information sir. could you give me the stock symbol for the stock you're wanting to purchase today?

utterance: Yes I'm gonna purchase P F E.

utterance: All right, sir. Let me look up that stock. Just one moment.

utterance: All right sir. PFE is trading at twenty-five twenty-five today. How many shares would you like to purchase?

utterance: How about five?

utterance: All right. You want to purchase five shares?

utterance: Yes.

utterance: OK.

utterance: All right. Five shares of PFE will be one oh one. be pulled from this account four oh nine five five two three one five seven?

utterance: Yes.

utterance: All right. Give me just one moment while I handle that purchase for you sir.

utterance: OK. Take your time.

utterance: OK Mr. Robinson. I have purchased the PFE stock, five shares for the amount of twenty-five twenty-five at this time. Four one oh one will be pulled from your account. is there any other market orders you would like to make today? Any other stocks you'd like to purchase?

utterance: OK.

utterance: Yes if I may. If that's not a problem.

utterance: Oh.

utterance: Certainly sir, it's not a problem.

utterance: Yes I would like the stock A M Z N.

utterance: OK. You're going to purchase Amazon stock today.

utterance: Yes.

utterance: That is really a good stock to have some ownership in, sir.

utterance: Yes I heard.

utterance: OK.

utterance: That's currently trading at a hundred dollars today.

utterance: OK.

utterance: OK. So how many shares would you like to purchase of this stock?

utterance: With that one, since it's a good one I'm gonna get five of them.

utterance: OK. So you want to purchase five shares?

utterance: Yes ma'am.

utterance: All right. Just one moment while I process this purchase order.

utterance: All right.

utterance: OK sir. I have purchased five shares of Amazon stock at a hundred dollars per share for you. And it will be five hundred dollars.

utterance: OK.

utterance: In total for that purchase. It will go through your account and that is an immediate transaction sir. So both of these stocks have already been run through your account.

utterance: Your current balance on that account is safely at five thousand six hundred and seventy dollars.

utterance: OK.

utterance: Sounds great.

utterance: All right. Is there anything else I can help you with today, sir?

utterance: no that's about it.

utterance: OK. You. No other purchase stocks that you would like to have today?

utterance: no.

utterance: That's about it.

utterance: All right sir. And I want to advise you that in the future if you would like, you can also go online to your online banking account and do these stock purchases as well.

utterance: OK.

utterance: OK. Thank you so much sir, Mr. Robinson.

utterance: I appreciate your time and patience. Again my name was Natasha. I hope you enjoy the rest of your day.

utterance: All right. Thank you.

utterance: Thank you. Bye bye.


utterance: Thanks for calling Intellibank this is Jerry, how can I help you?

utterance: yes, I would like to update my email address.

utterance: Certainly. I'll be happy to assist you with that. I'll just need to pull up your account in order to do so.

utterance: If I could ask, ma'am, what is your first and last name?

utterance: Evelyn Richards.

utterance: Thank you Mrs. Richards. And if I can ask, what is the name of the business that has an account with us on file?

utterance: Jones Bed and Bath.

utterance: OK. That's Jones Bed and Bath?

utterance: Right. That's it.

utterance: All right. Thank you for that Mrs. Richards.

utterance: And I'm going to ask you a few questions here in order to verify your account.

utterance: The reason that we do that is because here at Intellibank we do take your account security very seriously.

utterance: And its really for you and your business's protection. Is it all right if I ask you a few questions in order to verify your account?

utterance: It sure is.

utterance: Terrific. and ma'am, if you would let me know, what is your business address?

utterance: Ten seventy-five, Layman's Court Smyrna Georgia.

utterance: Three zero zero, zero two.

utterance: OK. That's ten seventy-five, Layman's Court. Smyrna Georgia, three zero zero, zero two. Is that correct?

utterance: That's correct.

utterance: And Mrs. Richards, if I can ask, what is your date of birth?

utterance: Eleven eleven, nineteen eighty-four.

utterance: And Mrs. Richards, what is the phone number on your account?

utterance: Six seven eight, two zero two four two, five three.

utterance: OK. Thank you for that. That's six seven eight, two zero two, four two five three?

utterance: Right.

utterance: Thank you for that Mrs. Richards. And what is your checking account number with us?

utterance: All right, can you hold on for me?

utterance: Sure. Be happy to hold.

utterance: All right.

utterance: All right. The account number is nine eight four, six five nine one.

utterance: OK. That's nine eight four, six five, nine one.

utterance: That's right.

utterance: Thank you. And final question to verify your account Mrs. Richards. what is the pin number for your account?

utterance: It's one zero one nine.

utterance: OK. Thank you for that Mrs. Richards.

utterance: OK. Thank you. You know, I tell you. I am so happy that this year, we're going to go to someone else's place for the Halloween party. And I like it because it takes a little more off me. You know. I done it before so this year I'll be able to take the children, you know, to a friend's house and we just gonna do some things there.

utterance: Well that sounds like fun. I'm sure the kids are gonna have a blast.

utterance: Oh they are. They are. And I like that you know, I'm gonna be bringing some little you know, Halloween cookies and you know, dessert, you know, for them. You know for to help you know with the party.

utterance: And how old are the kids there, Mrs. Richards?

utterance: They're eight and eleven.

utterance: All right. Eight and eleven years old, that sounds like perfect time to be alive.

utterance: You know, and you know at that age you know you gonna have to do something.

utterance: Oh yes indeed. I and do you have any idea yet of what their costumes are going to be, Mrs. Richards?

utterance: Yes one of them wanted to be, my daughter wants to be Wonder Woman, and the son wants to be Batman.

utterance: Batman, not Superman this year, right?

utterance: No, he just he loves Superman as well, but he wanted the Batman.

utterance: I I think he's certainly the the Dark Knight as they call him. He's he's kinda been the big start of late in the big comic book movies from Heath Ledger who did a great job in his playing the role to of course, way back with Jack Nicholson.

utterance: Oh yeah and he's been Superman before. But this, now it's Batman.

utterance: Yes ma'am, yes ma'am. Well it sounds great. I'm sure they're going to have a lot of fun Mrs. Richards, and I was able, to pull up the account. And you mentioned earlier that you wanted to go ahead and change the email on your account. Is that correct?

utterance: Correct.

utterance: All right. And what is the new email address that you wanted to add to the account?

utterance: E dot Richards at J B B dot com.

utterance: All right that's E dot Richards at J J B B dot com?

utterance: Right.

utterance: All right. And, let me see if I can get that added here to your account.

utterance: Mrs. Richards and looks like we were able to get that processed as you've requested. And the new address, email address has been added to your account.

utterance: Thank you very much.

utterance: Mrs. Richards, is there anything else I can help you with?

utterance: Yes. what's the balance on my business platinum card?

utterance: Absolutely. Happy to assist you with that as well. I just need to pull that up, it's in a slightly other system here from us and if you would, just let me know, Mrs. Richards, what's the credit card number for your business platinum account?

utterance: I don't have that card or that information.

utterance: OK. You don't have your card number?

utterance: No.

utterance: I see. certainly understand that. As I mentioned earlier at the beginning of the call, Mrs. Richards, here at Intellibank, we do take you account security very seriously.

utterance: And because of that, unfortunately I'm unable to pull up your credit card information because technically that's another account, in another department. It's in our credit department, which is separate from your checking account.

utterance: And so without the proper information I'm unable on my end here, to pull up your account. And again, as mentioned earlier, it is for you and your business's protection.

utterance: Well I understand that. But you know, we think everything is just on one account and everything can be seen you know. But I understand.

utterance: However, let me add this Mrs. Richards, because obviously I know that's clearly something that's of importance to you although I'm unable to access your account information without that information, you still might be able, simply by one of two ways. You can call the credit, your the credit card number that is on your card if you have the card available, which probably you don't, because you don't have your card number in front of you, but the alternative is you can also simply visit our online website and if you already have your account set up online, all you need is your username and password that you created, not a number that we've given you. And you'll there be able to pull up right there online, twenty-four seven, three hundred and sixty-five days a year. Even when the helpline here is closed, you'll be able to access your account and see what your available balance is for your business platinum card right there online. Even though I'm unable to access that, you would be able to access that. Even if you don't know your card number, all you need is your username and password.

utterance: OK great. Well that definitely is doable.

utterance: Mrs. Richards, again, is there anything else I can assist you with?

utterance: Not today.

utterance: Well, Mrs. Richards, I appreciate your patience, and I regret I was unable to assist with that last bit of information, but we certainly do appreciate you giving us a call none the less, and happy to have updated your email address.

utterance: Well thank you, Jerry. Thanks for all your help.

utterance: Thank you, Mrs. Richards. And you have a terrific rest of your day.

utterance: And you too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you so much for calling Intellibank where your customer service is our number one priority. My name is Savanna and I will be assisting you today on a call recorded for your security and customer service satisfaction. May I ask who do I have the pleasure of speaking to today?

utterance: Is this a real person?

utterance: this is a real person yes sir.

utterance: Oh!

utterance: OK, you sounded automated. OK. what Hanna was your name? Savanna. Savanna my name is James Reynolds.

utterance: OK. Well.

utterance: Savanna. Yes sir.

utterance: Hi James, how are you doing today?

utterance: Well let's see how I'm doing after we .

utterance: After we ta~

utterance: All right.

utterance: I was looking into an SBA five oh four loan.

utterance: OK, your looking to expand some real estate or a property?

utterance: Yes, property.

utterance: OK, well the SBA is a wonderful way to go with today's low interest rates and loans that are backed by the federal government and makes it even easier to apply than ever before. in fact if you're interested in doing the application right now. I can do that for you over the phone.

utterance: Well I am interested in that yes.

utterance: OK, great.

utterance: Let's run

utterance: The numbers.

utterance: Sounds great Mr. Reynolds. Let me just get started by asking your four digit PIN number so I can pull up your account information.

utterance: Four digit PIN.

utterance: Mhm.

utterance: Six one nine one.

utterance: Great all right. Oh, I see that you have several accounts with us. Thank you for being a valued member of our company. And I'm pulling up the application OK, great so this will be under your name James Reynolds?

utterance: Correct.

utterance: And let me start with your home address.

utterance: OK, my home address five two nine three Maple Drive Los Angeles, California nine zero six zero three.

utterance: Great and your social security number please?

utterance: Five two seven six zero nine nine five five five.

utterance: Mhm.

utterance: Great and your driver's license please the number?

utterance: Oh, let me grab my drivers license. .

utterance: No problem I'll be here.

utterance: All right, here we go. This is my California driver's license six two six three two three eight one eight one.

utterance: Great and what is the email address you'd like us to have on file for you?

utterance: Reynolds Rap Reynolds Rap R A P.

utterance: OK.

utterance: At Gmail dot com.

utterance: Great and are you the sole owner of the business?

utterance: Yes I am.

utterance: Wonderful and approximately what was the year that you established your business?

utterance: two thousand and six.

utterance: Great all right, and what were your gross annual sales for last year?

utterance: Three hundred thousand last year.

utterance: Three hundred thousand perfect. and what is your tax ID number please?

utterance: Tax ID is four zero five eight four two six zero seven six.

utterance: All right, and what is the address for your business location?

utterance: That address is seven eighteen North East seventieth Street that's in Los Angeles. Nine zero zero zero five.

utterance: Mhm.

utterance: Great and Mr. Reynolds is your mailing address the same as your business address?

utterance: Yes, it's the same.

utterance: Great all right, and the purpose of the loan? We discussed that briefly but would you say to expand your property?

utterance: Expand property and the business as well.

utterance: OK, great all right, just let me put that in. all right, and how much would you like to apply for?

utterance: Three hundred and fifty thousand.

utterance: Three hundred and fifty thousand dollars. OK, very good. if you are approved there will be a down payment due right away between five to twenty percent. What amount would you like to put down?

utterance: Twenty percent.

utterance: Twenty percent all right, you will have a the automatic term is ten years at two percent and this is no penalty to pay it early. And we can also upon approval fund the money directly into your business checking account.

utterance: OK.

utterance: All right, that completes the process on our end. I just sent you a link to your email address it has the application. A link to the application a separate link to upload your photo documents that we'll need which are your tax ID paperwork and your driver's license. Once that's done that completes the loan process and you will hear back from us within only seven business days.

utterance: OK, so I'll be able to know if this?

utterance: Yup.

utterance: OK, great.

utterance: Yup, and you'll be up and ready to go hopefully within seven business days.

utterance: That sounds great.

utterance: Great is there anything else I can do for you today Mr. Reynolds?

utterance: No, you've been great. Intellibank has really done a great job. .

utterance: Well value you

utterance: Here at Intellibank and have a great day.

utterance: Thank you Intellibank.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. This is Joseph, how may I assist you today?

utterance: hey Joseph, having a bit of a a problem, I guess it's a bit layered. It seems I need to get a new a new card. But sent to this this address at this resort that I'm at right now. Fun vacation, obviously and I were out. Hit these jet skis, lot of fun. Honestly, like woke up so early and at first I was thinking this this is ridiculous to get up this early just go jet ski, I thought this was a vacation. But we get out there and the water's beautiful, it's it's pristine. But dumb old dad made the stupid decision of bringing his his wallet with him into the water. And yeah everything is gone, it's probably at the bottom of the ocean being picked at by I don't know guppies or whatever is down there. so I yeah I don't know what what needs to be done right now but yeah, new card to a different address and.

utterance: Mm.

utterance: A different, different address.

utterance: Yeah yeah, we're out at this resort down at the Bahamas right now. so I don't know how quickly you can get those sent over cuz otherwise.

utterance: unfortunately we're not gonna be able to send a card to any address other than the address that we have on file. So we're not gonna be able to send the card out to you in the Bahamas but we can have that card waiting for you when you get home. is that going to be all right for you?

utterance: if that's that's what needs to be done then that's what's gonna have to happen, maybe I can get someone in that end to send them send them our way when they arrive.

utterance: Great so the main thing we're gonna do today then is we're gonna get you set up with a new pin for that card we're gonna have to get rid of your old PIN and change the PIN. So let's start. First off by giving me your first and last name as it appears on your account.

utterance: Yep Christopher Daniels.

utterance: All right Mr. Daniels. And what is your date of birth?

utterance: March twenty-seventh. Nineteen eighty-seven.

utterance: OK and I am also going to need your account number.

utterance: Yeah OK . Let me let me ask the wife I don't I don't know it off the top of my head.

utterance: Oh, not a problem at all. Please take your time.

utterance: OK, here we go. it's four, one, two, eight, five, nine.

utterance: All right. So here's what we're gonna do sir. to set up a pin, first thing's first is I'm gonna need to ask you a couple of security questions. Before I can send out the card and before we can set up this pin. So first off what was the name of the street that you grew up on?

utterance: Widelane Road.

utterance: And what is the name of your first pet?

utterance: Jefferson.

utterance: And what is your mother's maiden name?

utterance: Davids.

utterance: All right. That all checks out here. Let me take one second here just to set up the new pin process. This'll just take a moment.

utterance: All right.

utterance: How's your trip going besides this?

utterance: it's it's it's going well. I mean the first time the kids have had a had a chance to. Well pretty much their first trip out of the United States honestly. you know they're up to like five so we wanted to get them at a good age where they can explore and there'll be activities for them That the wife and I can split off and do other things. One has one, one has the other, both has one. while we're on trips so it's been going it's been going pretty well. And just so the wife hears me ask this question, there's no way you can send these cards to us?

utterance: Oh, that's wonderful.

utterance: I cannot send the cards there, I am very sorry.

utterance: OK.

utterance: OK. So to change the pin what I'm going to need you to do is take your phone and enter your current pin. Great. And now I'd like you to enter your new pin not once but twice. So go ahead with the first time. Great and now the second. All right, that is all set. Your pin will be all ready to go once you get your card in the mail in seven to ten business days. Is there anything else I can help you with today?

utterance: No, you've been great. Yeah.

utterance: Great, well I hope you enjoy the rest of your vacation and get home safely. Thank you for banking with Intellibank.

utterance: thank you.

utterance: Bye.


utterance: Hello thank you for calling Intellibank and how can I help you today?

utterance: Oh how are you today ma'am?

utterance: Very good sir, and how can we help you?

utterance: Yeah I need to just check my credit card balance on some things. I had some trouble with it and I just wondering if you could just help us out a little bit?

utterance: OK sure sir no problem. I'm gonna ask you a few questions to verify your account.

utterance: Oh.

utterance: OK I'm gonna do it on my business account as well.

utterance: OK yes sir, so you wanna do it on your private and your your business account?

utterance: Please.

utterance: Yeah.

utterance: Correct OK. Yes sir, OK what is your full name?

utterance: It's Beavis Mcjunkin.

utterance: Thank you sir. And your address please?

utterance: Yes ma'am.

utterance: It's one three two Maple Street Glenville West Virginia two eight one one eight.

utterance: OK thank you sir. And can I have the PIN number on that account please?

utterance: PIN number is eight six seven Hold on a minute. I think I got the wrong one. That's a. Which one you want on the personal account?

utterance: yes sir.

utterance: Oh OK that's Five six eight three two three.

utterance: OK.

utterance: Sorry about that.

utterance: Thank you. And can I have the PIN on the business account please?

utterance: hold on I'm looking again. Zero three zero six three.

utterance: OK yes sir. Thank you very much for that. And could I have could I have you verify the security question on your account? It says your favorite pet

utterance: Favorite pet was Mitchel and my socials two three five one seven eight two three. my address I already give you that. But my PIN on that is eight six three two. My drivers license numbers W V E A one two three. is that good?

utterance: Yes.

utterance: Yes sir thank you.

utterance: Gives you a little

utterance: Bit of everything here.

utterance: thank you thank you very much for that and that that verifies everything for us.

utterance: All right.

utterance: OK I'm gonna ask you for your credit card number that we're gonna be checking first.

utterance: OK.

utterance: That's two one five six.

utterance: Yes sir.

utterance: Eight one two three. Oh two one two eight six five two.

utterance: OK sir, thank you for that. And there is a PIN on that account also. Can you verify?

utterance: Five six eight three nine one.

utterance: OK thank you very much. OK that account is showing that you have an available balance of thirty-five eighty-seven.

utterance: Thirty-five all right that matches up with my letter.

utterance: That's

utterance: OK sir. And the other card number please. For your your personal account.

utterance: Two three one one seven two eight two eight two three six eight two five three.

utterance: OK thank you sir, and could you verify the PIN on that account also?

utterance: Eight three three five nine one.

utterance: OK sir it looks like that your available balance on this account is five hundred and sixty-eight dollars is what is left.

utterance: Five sixty-one?

utterance: Yeah. yes.

utterance: All right that matches up too. Good deal that's great.

utterance: OK sir

utterance: OK thank you for that and are you interested in our online banking services?

utterance: Online banking yeah. Touchdown! Hey the Mountaineers just scored another touchdown and are at the end of the first half.

utterance: Yes sir I I.

utterance: It's rolling down by one point now.

utterance: Yes sir I I heard that they were playing a a pretty good game. game sir.

utterance: Woo.

utterance: Go Mountaineers!

utterance: Yes sir.

utterance: All right sorry about that.

utterance: Oh no problem sir. Oh sure of course.

utterance: I know you gotta be a Mountaineer fan too.

utterance: OK sorry about that.

utterance: We're rolling down by one point now.

utterance: I'm just glad somebodies letting me know what the score is.

utterance: Yeah yeah because you're working. You can't keep track of that.

utterance: That's right thank you sir for that.

utterance: Half time we're down by one fourteen thirteen.

utterance: Oh, great.

utterance: Missed the field goal. OK go head ma'am I'm listening.

utterance: Oh.

utterance: yes sir it. I wanted to let you know that we have a lot of interesting features on our online banking. if you decide that you would like to change anything with your account and you don't have time to go to the bank or you don't have time to call this automated hotline. you could go on to the online banking site and take care of a lot of issues that you would normally take care of through the app. we have the check list deposit. We have loan. You can check your loans. you could order a new card if you've lost yours. you could go to our ITM service and get twenty-four hour hour help. From an online agent that actually will go to your account and retrieve any funds. Or help you get a new debit card if you've lost it. so we have a lot of interesting features there if you're interested in signing up for that.

utterance: OK.

utterance: Yes so just like for the online app just go to the play store and and download the Intellibank app?

utterance: Yes sir go to the play store and download the Intellibank app and put all of your information, your email and your PIN number. And you should be good to go.

utterance: OK that's awesome.

utterance: Is there anything else I can help you with today?

utterance: think I'm pretty good to go.

utterance: OK sir, thank you so much for being of a customer of Intellibank and have a nice day.

utterance: Thanks you guys rock, appreciate it.

utterance: Thank you sir.

utterance: Yup. Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: That's for calling Intellabank, this is Jerry, how can I help you?

utterance: Yes, Jerry, I would like to know what my net income is, can you help me?

utterance: Sure, I'll be glad to assist you with that, Ma'am. What I'll need to do is just pull up your account. If I could ask what is your first and last name?

utterance: Evelyn Richards.

utterance: And Ms. Richards, thank you for that. If I could ask what is your business name that has an account with us on file?

utterance: Joan's bed and bath.

utterance: Thank you for that, Ms. Richards.

utterance: And, I'm going to ask a few questions in order to verify your account.

utterance: We take your account security very seriously here, and it's for you and your business's protection. Is it all right if I ask you a few questions?

utterance: Yes, I appreciate that.

utterance: All right, thank you for that. And Ms. Richards, if I could ask, what is your date of birth?

utterance: Ten eleven, nineteen eighty-four.

utterance: OK, and Ms, Richards, if I could ask, what is your business address?

utterance: One zero seven five, Layman's Court, Smyrna, Georgia, three zero zero one zero.

utterance: OK, that's one zero seven five, Layman's Court, Smyrna, Georgia, three zero zero one zero.

utterance: Correct.

utterance: All right, thank you for that.

utterance: And, Ms. Richards, if I could ask, what is your account number with us?

utterance: Nine eight four, six five nine one.

utterance: And, Ms. Richards, what is your PIN number with us?

utterance: One zero seven one.

utterance: You know, I am overwhelmed with these Atlanta Braves. They are the champions they won the world series. I am just so sincerely happy about it.

utterance: I just, I, I'd watch every game. I saw each player, they were just wonderful. All of the home runs that, so the one that Soler, Soler did and, it was just wonderful.

utterance: Well, I'm glad to hear that for ya. It seems like you're an Atlanta Braves fan.

utterance: Absolutely, one hundred percent.

utterance: Well, they certainly did put on quite a show. I did catch the last game and I saw that guy, I can't remember what his name was, but my goodness, it was quite a home run that he hit.

utterance: Yeah, it was Soler. It was something to watch.

utterance: Wow. Well I mean, it was a long time coming for your city.

utterance: It was. It was just something that we were years, and we were years and years have gone by and we just needed this to happen, and it came through the braves, and it, it's just I'm speechless almost. But we all love them and we're excited about what they have done for you know, them being champions and making us champions, and what they've done for this city.

utterance: Well, again congratulations, is nothing like a feeling of being a, a world champion.

utterance: Real good feeling.

utterance: Now, Ms. Richards, I I did verify your account.

utterance: And, just to let you know, first of all, what is the period of time that you wanna find out what your net income is?

utterance: I wanna find out for the past year.

utterance: OK, terrific. Well, for the past year your net income comes out to five hundred and twenty-three thousand dollars.

utterance: OK, five hundred and twenty-three thousand.

utterance: Yes, Ma'am.

utterance: OK, great. All right. And could you also give me the balance on my credit card?

utterance: Well, sure. I'll be more than happy to assist you with that. And let me just ask, Ms. Richards, what's your credit card number?

utterance: Well, I don't have it. I thought maybe you could just give that to me. I don't have that information for the card.

utterance: I understand. And unfortunately, I won't be able to pull up your account without your credit card number, in part because as you know, your business has several people, and individuals, that have credit cards with us. And so, I'm uncertain as to which particular card number you're calling about.

utterance: That's why you would need to have your card number in order to have me pull up that account. Now, an alternative would be if you, for instance just have lost your card, or what have you, then you could simply go online and from there you can access your credit card account information right there, online.

utterance: even without the card number, all you would really need is your user name and password.

utterance: OK, great. Well thank you for that information. I can understand that.

utterance: And Ms. Richards, is there anything else I can assist you with?

utterance: Nothing else for today. I appreciate your help.

utterance: Ms. Richards, thank you for giving us a call, and you have a terrific day.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Good evening and thank you for calling Intellibank. My name is Carmen and I'm here to assist you this evening. Who do I have the pleasure of speaking to?

utterance: Hey, Carmen. How are you doing?

utterance: I'm doing great. How are you?

utterance: I am doing pretty good. Thank you so much for asking. this is Larry.

utterance: Sure.

utterance: Hi, Larry.

utterance: And Larry Higgins.

utterance: And I just. I wanted to. well, first of all. Can you pull up my account number?

utterance: certainly. I mean. do. Are you looking for a specific account?

utterance: well, I wanna just first of all change the to find out what the exchange rate is to Euro and you know I wanna see.

utterance: OK.

utterance: Well, I'll tell you what. I'm sorry to interrupt you. But let me just do this something that's a little easier for you that way I can see all of your accounts.

utterance: Yeah.

utterance: Yeah.

utterance: let me start. I'll put your name in. Do you go by Larry or Lawrence, excuse me, with Intellibank.

utterance: I go with Lawrence.

utterance: OK.

utterance: And Higgins is spelled as H I G G E N S.

utterance: I.

utterance: N S.

utterance: I N S. Sorry about that.

utterance: Yeah.

utterance: Yeah.

utterance: OK.

utterance: Yeah. No problem.

utterance: All right and then you have a four digit security number that's associated with all of your accounts.

utterance: That's right.

utterance: Zero zero zero six.

utterance: Zero zero zero six. OK.

utterance: Uh-huh.

utterance: And let me just pull these up.

utterance: OK your a information is being generated. and mhm.

utterance: Actually can I give?

utterance: Oh, you know what? it may come up as wrong shoot fire. Can you actually. It's not zero zero zero six.

utterance: OK. That's probably why it's not loading for me right now. OK.

utterance: Yeah, no, no.

utterance: No no no. It's zero zero zero seven.

utterance: All right.

utterance: I tried to do double oh seven It's zero zero zero six.

utterance: OK. Bear with me one one minute,

utterance: Larry. I just gonna back out of this screen and move in to the next one again for the the previous one.

utterance: OK, great.

utterance: OK. One more time for the four digit PIN number.

utterance: Yes, zero zero zero seven.

utterance: Zero zero zero seven.

utterance: Wish it was three numbers so it could be double oh seven.

utterance: That's close enough. It's still shaken and not stirred.

utterance: Yeah. That's the way to put it.

utterance: OK. OK all right. Now, your information is generating. can you please verify your date of birth for me?

utterance: sure. It's November. sorry, I had a ton. December twentieth.

utterance: OK.

utterance: nineteen eighty-two.

utterance: All right very good.

utterance: OK and last question. The it looks like there's an extra security question you put on your account. What is your mother's maiden name?

utterance: Francis.

utterance: Francis. I'm sorry.

utterance: Uh-huh.

utterance: Francis.

utterance: OK, great. OK, great. That lets me into all of your information.

utterance: and was there? I I know you said you wanted to check the Euro.

utterance: Uh-huh.

utterance: Uh-huh.

utterance: And was there a particular account you wanted me to look at for you?

utterance: actually, yeah. If you can check out. I have my checking account. My gold gold card right with you guys?

utterance: Oh well, you do have a gold card with us. That's your credit card. For your checking account, you have what's called our Business Total Checking Account.

utterance: OK OK OK.

utterance: So Business Checking Total Account. OK. So that explains that. So then maybe we can do you can tell me what the exchange rate is to Europe right now. What the Euro is. I just wanted to find that out.

utterance: OK, certainly. Well, let me check. Sure, let me just plug that in.

utterance: For what it is right now.

utterance: OK. Compared to the American dollar, the Euro is coming in now at point eight five.

utterance: Point eight five.

utterance: Mhm.

utterance: Yeah, so it's not as strong as the dollar right now.

utterance: Not as strong

utterance: As the dollar. Yeah. OK.

utterance: So it's

utterance: Basically like getting eighty-five cents per Euro. You know like eighty-five American cents compared to the Euro.

utterance: If I'm explaining that correctly.

utterance: Yeah.

utterance: No, you are actually. That is correct. That is correct. OK. All right. Well I'm I'm planning on making a trip out there and first of all, I just wanna say Intel Bank has been nothing but good to me.

utterance: OK.

utterance: Oh well, thank you. At and you know here at Intellibank it's our.

utterance: I'm sorry

utterance: Intellibank.

utterance: Oh, that's OK. It's our job in here to make sure that you're getting all of your needs met and we like to have all your financial services in one place as if possible so we're definitely here to assist you.

utterance: In fact, we're here to assist you here twenty-four seven. At where our call center goes down at nine p.m. Eastern Time but you also have access to us online at anytime and also on our mobile app.

utterance: Awesome.

utterance: Thank you so much for that.

utterance: You're so welcome.

utterance: Well.

utterance: I'm gonna. that helps me out. I know where the dollar stands so I'm gonna gonna probably check back in with you guys tomorrow and see where it's at again and it's and then before I even go.

utterance: OK.

utterance: OK.

utterance: Well, sounds like a plan, Larry. Well, you let us know any way we can help you in the future and thank you for calling Intellibank.

utterance: Great. Thank you so much.

utterance: Have a great night. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Thomas How may I help you this evening?

utterance: Hi Thomas, I'm calling about a couple of things. I want the FAQ required business documents. That I would need to send in in order to apply for a loan possibly or open up a new account. And also just calling to get the consumer price the consumer price index on on something.

utterance: OK that will not be a problem. And you said that you are already an existing Intellibank customer?

utterance: That is true.

utterance: Great. Then let's start by pulling up your account.

utterance: OK.

utterance: What is your full first and last name, as it appears on your account?

utterance: Sheldon Patton and my birthday is April nineteenth nineteen eighty-seven. Social Security number four eight.

utterance: Hold on. Sorry about that, I'm actually not gonna need your social. Unless you actually apply for the loan. OK. I'm just putting your date of birth here. Sorry about that. OK. got that in. also gonna need your four digit PIN as well.

utterance: Oh.

utterance: Two five seven three.

utterance: OK and your six digit account number.

utterance: Three zero zero zero eight one.

utterance: Great, all right please hold for a moment here while your account is pulled up.

utterance: How you doing, today?

utterance: I'm doing all right. How are you doing?

utterance: Not bad, not bad.

utterance: OK looks like your account is pulled up here, So as far as the FAQ goes we have a lot of information that is already on file that we would just need you to confirm, like your social security number, your drivers licenses or state issued ID. Your take ID number, your email address, your business name, whether or not you're the sole owner of the business, the date that your business was established, your gross annual sales. The purpose of the loan, the amount. your address, your business address. If it's a real estate loan then we'd be looking for the address for the piece of real estate. It's value you know, stuff like that. And that's most of that we have on file and we would just need you to confirm with us but there are a couple of pieces of documents that we would need physical copies of. And for those your going to need to either mail them to us or your going to need to bring them into a physical location and hand them over to us. And those would be a copy of your business licenses, a copy of two years of personal tax returns, a copy of two years of business tax returns and a copy of two years of year-end financial statements. so that is the FAQ. And you were also looking to get a consumer price index number?

utterance: That's right.

utterance: And what category?

utterance: Energy.

utterance: All right and what time period?

utterance: The last two quarters.

utterance: OK this will just take a second here while this calculates. How's the whether where your at?

utterance: Pretty good, it's raining a little bit this morning but I think we were gonna suppose to have a really clear, sunny weekend.

utterance: Oh that's nice.

utterance: Yeah.

utterance: Oh OK, sorry about the wait there. And it looks like that is twelve percent.

utterance: OK.

utterance: is there anything else I can help you with today?

utterance: No, that will do, thank you.

utterance: Well then thank you for calling Intellibank and you have wonderful rest of your day.

utterance: you too. Take care.

utterance: Bye.


utterance: Thank you very much for calling Intellibank. This is Jordan. How may I help you today?

utterance: Hi Jordan. I'm just looking to make a internal transfer between my accounts.

utterance: Well, we can absolutely do that for you with out a problem. to get started, I'm gonna need your full name as it appears on the account.

utterance: OK, perfect. Gary Johns.

utterance: All right, Gary. I do see that you have an account with us and in order to do this internal transfer I'm gonna need the account that the money is coming from and the account that the money is going in to. I see that you have both a commercial checking account and a smart savings account. where will the money be coming out of and where will it be going to?

utterance: it'll gonna be coming out of my checking account and go and get to the the smart savings.

utterance: OK great. So let's start by getting your six digit checking account number.

utterance: Three one eight seven four two.

utterance: Fantastic and what is the four digit PIN for that account?

utterance: Nine seven two five.

utterance: All right and what is the six digit account number for your savings account?

utterance: Two four seven eight six one.

utterance: And what is the four digit PIN for that account?

utterance: Eight one three four.

utterance: All right. Please give me a moment here while my system loads.

utterance: And just so you know, there is a limit of ten thousand dollars for internal transfers. How much were you looking to transfer today?

utterance: with that limit, I guess I'll take the full ten thousand.

utterance: all right.

utterance: And it looks like we are all set here to do this transfer. I just need to ask you a couple of security questions before I can process this. what is your day of birth?

utterance: Sorry. Date of birth.

utterance: No problem. November seventh nineteen eighty-eight.

utterance: All right and what's the last four of your social?

utterance: Nine four one six.

utterance: And what is the name of the street you grew up on?

utterance: one second. Hold on. Let me let me pull that up. I have that written down somewhere.

utterance: Not a problem. Please take as much time as you need with that.

utterance: Oh, here we go. Found it. It's Two Park Lane.

utterance: All right and that was correct.

utterance: So just to confirm we're moving ten thousand dollars from your Intellibank commercial checking account to your Intellibank smart savings account. Is that correct?

utterance: That's correct. That's correct. Full ten thousand.

utterance: And just to let you know, there will be no fee for doing this internal transfer since it's between two internal accounts here at Intellibank and that will process immediately as soon as it goes through my system which I am just waiting to load.

utterance: Yes.

utterance: Sweet sweet sweet sweet sweet. So what do you do in the in the meantime while you have all this going on?

utterance: Oh, what do we? well, unfortunately, there's not much we can do while waiting for this transfer. the computer is working on it so usually I'll engaged in a little chit chat with the customer as they say.

utterance: Do you what you have a like any little a little video games on the computer like a little solitaire or?

utterance: No, unfortunately, no video games and and they they keep a pretty pretty close eye on that.

utterance: Oh, man. So you just got the your phone like under your desk and kinda sneak in sneak a peak on Mario Run or something.

utterance: When I am on Intellibank's time, I am on Intellibank's time. And I am just here to help their customers.

utterance: Well, it's it's appreciated.

utterance: And looks like that transfer is all set. Is there anything else I can help you with today?

utterance: no that's everything.

utterance: Great. Well, thank you for calling Intellibank and you have a wonderful day.

utterance: You too.

utterance: Thank you.


utterance: Thank you for calling Intellibank, this is Anna. How can I help you?

utterance: Anna how you doing?

utterance: Fine. How are you?

utterance: Not too good so yeah I I I made a blunder. I made a I I guess it's a small blunder for my small business. And have you ever made a mistake?

utterance: absolutely.

utterance: Yeah. So this I'm a little scared. I'm a little confused and I'm not sure exactly what I should do in this situation. So I was hoping that you can help me with this.

utterance: OK absolutely. What what's going on?

utterance: So like I said I have a small business and I have multiple different you know suppliers of my product. And I got one of my shipments the other day and I mailed out a check for payment. And the company just called and told me I did not sign the check. So now naturally they can't cash it. and I just want to be safe and make sure that nobody decides to turn around you know and forge the check. You know for personal use or anything like that. Any you never know what an employee can do. so what directions should I do with this check? Should I just write another one and like pray to God that nobody cashes it or what should I do?

utterance: Mhm.

utterance: Well what I would recommend is to put a stop payment on that check just in case.

utterance: OK.

utterance: You know just to be safe. But to let you know there is a thirty dollar fee for that so I don't know if that's something you might want to do.

utterance: OK. you know what it's the thirty dollars is probably worth the peace of mind knowing that yeah. that that check won't end up in bad hands and I'll my my account will be safe.

utterance: Honestly yeah for like if that happened to me I would do that just just to be safe. So yeah so you wanna go ahead and do that?

utterance: Yeah let's let's do that please.

utterance: Oh, OK.

utterance: So what is your full name and date of birth?

utterance: OK my name is Nick and last name's McKenna. M C K E N N A.

utterance: OK.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: And date of birth you said?

utterance: Yes.

utterance: OK that's August twelfth.

utterance: OK.

utterance: Nineteen eighty.

utterance: OK Mr. McKenna and what's your PIN number?

utterance: The PIN is one two two five.

utterance: OK.

utterance: OK and your account number?

utterance: hang on one second.

utterance: OK no problem. Take your time.

utterance: OK. I think I have it.

utterance: OK whenever you're ready I'll I'll take that from you.

utterance: OK it's oh three six six one seven five one nine oh.

utterance: OK.

utterance: Mhm.

utterance: OK.

utterance: OK so let me. Oh do you have the. What was the amount on the check?

utterance: It was two thousand dollars.

utterance: OK and the check number?

utterance: let me look that one up as well. Hang on.

utterance: OK. OK hang on when you get a chance.

utterance: OK I'm ready to take that. OK. Perfect. Two fifteen. OK. OK and all right so I'm going to put the stop payment on on that check and the thirty dollar fee will just come out of this account. Is that OK?

utterance: It's two fifteen.

utterance: Yeah yeah that's that's perfectly fine.

utterance: OK.

utterance: Do you wanna?

utterance: Know the balance that you have in there? OK you have fifteen thousand six hundred sixty-five dollars. so the thirty dollars will just debit out of there.

utterance: Please.

utterance: OK.

utterance: OK.

utterance: OK and do you have any other checks that you want to cancel?

utterance: Thank God no. No please. Hopefully this was when I mailed my bills out the other day and and all my invoices hopefully this was the only one I did not sign. That's that's all I would need is that have multiple thirty dollar charges.

utterance: Yeah I I I hear you. So all right so is there anything else I can help you with?

utterance: So so now with this check do I need to tell them to do anything with it? I can just tell them.

utterance: I mean you can tell them to just rip it up and throw it out.

utterance: OK.

utterance: But you know it won't matter if they if anything you know if anything somebody tries to sign it or anything like that. You're totally covered and protected. It's it's automatically right now. Stop payment. Canceled. Stop.

utterance: OK. OK.

utterance: So they they could even just hang it on their wall and show off that I'm an idiot and I and I didn't sign my check. So nice. OK. That works. That works. I I guess that's it for now. I think everything's been covered and yeah and I just want to thank you so much for helping me get this situated.

utterance: That is no problem and also you know if you ever need to call back with any other questions at any time our customer service line is open until eight p.m. eastern just to let you know. And also since you are a small business owner we are offering for this month small business loans with a very very low interest rate for our customers. I don't know if that's something you might be interested in. Someone came in to our to a branch and they wanted to expand on their business and we were able to help them with that. Is that something you're looking into right now or?

utterance: I thi~

utterance: I think I'm gonna pass on that right now and with my luck I probably wouldn't sign the loan papers. So I I think I'm good right now but thank you for asking.

utterance: OK.

utterance: OK Mr. McKenna it was great talking to you. Have a great day.

utterance: Y~

utterance: You too. Take care.

utterance: Bye bye.


utterance: Hi thank you for calling Intellibank, this is Nicole speaking. How may I assist you today?

utterance: Hi Nicole, how are you doing today?

utterance: I'm doing quite well ma'am, thank you so much for asking. And how about yourself?

utterance: Oh I'm doing great, thank you so much. I am calling today to see if I could apply for an S B A five oh four loan.

utterance: I'd be more than happy to assist you with that today ma'am. I do need to get some information from you to process your application all right?

utterance: OK that sounds great, thank you!

utterance: Yes ma'am. All right may I have your name please?

utterance: Sure, this is Lawanda, L A W A N D A. My last name is Hayes, H A Y E S.

utterance: Thank you ma'am, I have your first name as Lawanda. L A W A N D A. And your last name is Hayes. H A Y E S.

utterance: Yes ma'am, that is correct.

utterance: Thank you so much. May I have your home address please Ms. Hayes?

utterance: Yeah absolutely. My home address is sixteen seventy-six. Webster Street. And that is in Panama City, Florida. and my ZIP is three two four oh four.

utterance: Thank you so much Ms. Hayes. I have one six seven six Webster W E B S T E R Street in Panama City, Florida. three two four oh four.

utterance: Yes ma'am.

utterance: Thank you. And may I have your social security number please?

utterance: sure, my social is one four one five zero six four eight two.

utterance: Thank you ma'am, I have that as one four one five zero six four eight two.

utterance: Yes ma'am.

utterance: Thank you so much. And may I have your driver's license number please?

utterance: Sure. It is A like alpha, zero four six eight zero three. I'm sorry nine three one six.

utterance: Alright ma'am so that's A like apple, zero four six eight zero nine three one six.

utterance: Yes ma'am that is correct.

utterance: Thank you so much. And what state is that issued?

utterance: that's a Florida license.

utterance: Thank you ma'am. Now if you do need to call and check on the status of your application or anytime you need to call and access any information about your account we do require that you have a PIN number and that can be between four and eight digits long. What would you like that PIN number to be Ms. Hayes?

utterance: Oh, how about three five two five, three seven eight one.

utterance: Alright ma'am. So that's three five two, five three seven eight one.

utterance: Yes ma'am.

utterance: Thank you so much. And may I have your email address please.

utterance: yeah sure. I actually use two different ones, I have my personal as well as my business email. My personal is Hayes dot Lawanda five six at Gmail dot com. And then my business email would be L dot Hayes at Media Play dot net.

utterance: Alright ma'am usually for the applications we just stick with your personal email and just to clarify that, that is Hayes dot Lawanda five six at Gmail dot com?

utterance: Yes ma'am that's correct.

utterance: Thank you so much. And what is the name of your business Ms. Hayes?

utterance: It's Media Play, that's two words.

utterance: All right thank you so much. I have media like M E D I A and then play, P L A Y.

utterance: Yes ma'am that's correct.

utterance: Thank you so much. And are you the sole owner of this business?

utterance: I sure am!

utterance: Thank you so much. And what date was your business established?

utterance: it was established February the first two thousand sixteen.

utterance: Thank you ma'am. And what are your gross annual sales?

utterance: it's three million dollars a year.

utterance: Thank you so much Ms. Hayes. And may I have your tax identification number please?

utterance: I'm sorry, I've actually got that in there in my office, I'm in the front room right now. Could you hold for just one moment while I grab that?

utterance: Well absolutely Ms. Hayes, that's no problem, just let me know when you're back.

utterance: OK thank you.

utterance: OK Nicole, are you still there?

utterance: I sure am ma'am, were you able to find your tax ID number?

utterance: Yeah that is three oh four, eight six two, four one three.

utterance: Thank you. I have three zero four, eight six two, four one three.

utterance: Yes, ma'am.

utterance: Thank you ma'am. And may I have the address of your business?

utterance: yeah, our business address is three two nine four Providence Lane, Panama City, Florida, three two four oh one.

utterance: Thank you. I have three two nine four Providence Lane in Panama City, Florida, three two four oh one.

utterance: Yes ma'am.

utterance: Thank you. And I need a mailing address for you, that can either be your home address or your business address.

utterance: I would prefer to use my business address.

utterance: All right, no problem. That is the three two nine four Providence Lane, Panama City, Florida, three two four oh one.

utterance: That's correct.

utterance: Thank you ma'am. Now what would the purpose be for this loan?

utterance: for construction costs, we're gonna be adding on to our building.

utterance: Well I completely understand ma'am and how much would you need the loan to be?

utterance: it'd probably be nine hundred and fifty thousand.

utterance: Alright and how much of a down payment would you be able to put on this?

utterance: we'd be able to do twelve percent.

utterance: Well that sounds great Ms. Hayes. And that is all the information I do need to process your application. Just make sure and send in all your required business documentation and we will get back to you as soon as possible with the results of your application OK?

utterance: OK that sounds great, thank you so much for your help today Nicole.

utterance: Thank you ma'am. Was there anything else I could assist you with today?

utterance: Nope, that's all, thank you.

utterance: Thank you so much for calling Intellibank and you have a wonderful day.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help?

utterance: How you doing Jerry I I I I received something in the mail that said y'all doing some some swift approval loans for business. Can you explain it to me?

utterance: Yeah sure, happy to help you with that. I'll just need to pull up your account, let me ask what's your first and last name?

utterance: Ben Freeman.

utterance: All right. And Mr. Freeman if I could ask what is the name of the business?

utterance: Ray's Construction Company.

utterance: Thanks. And I'm gonna ask a few more questions to verify your account. what is your date of birth?

utterance: three twenty-six nineteen seventy. And my phone number is seven, seven, zero, two, two, zero, five, eight, five, nine.

utterance: And what is your account number?

utterance: my account number is. Hang on a second let me get it for you. OK. That account number is nine, eight, four, six, five, nine, one, nine.

utterance: All right, thank you for that. And what is your PIN number?

utterance: That PIN number is one, seven, zero, nine.

utterance: All right and Mr. Freeman I Was able to verify your account. And the noticed you received was indeed in reference to our offer of regarding of course these terrific loans that we're offering that offer expedited processing and easy and quick approval. In part because they're backed by the federal government.

utterance: Oh, yeah. Yeah are y'all said don't have loans?

utterance: Yeah this is exactly what we're talking about the

utterance: Oh, OK.

utterance: Yeah that's exactly what we were talking about. the SBA five oh four loans are what we offer that really offer the terrific interest rates. Quick and fast approvals and of course in part because of our relationship with the government.

utterance: Oh, OK. That sounds good.

utterance: with that being the case it sounds like that might be something you're interested in. Would you like to go ahead and apply for one?

utterance: Yes sir. Yes sir, please.

utterance: Oh, well terrific. let me just get that pulled up here. let me ask what is your personally personal address.

utterance: Oh my my personal address is one forty-one Oakwood Avenue Avondale Estates, Georgia. Three, zero, zero, zero, two.

utterance: And what is your business address?

utterance: Oh my business address is thirty-six eighty-eight Lamen Courts, Smyrna, Georgia. Three, zero, zero, eight, zero.

utterance: And what is your mailing address?

utterance: Oh my mailing address is the same as it. Thirty-six eighty-eight Lamen Court, Smyrna, Georgia. Three, zero, zero, eight, zero.

utterance: All right and what is the social security number?

utterance: my social security number is two, three, five, zero, six, eight, two, six, eight.

utterance: And what is the driver's license?

utterance: my driver's license number is zero, nine, two, five, nine, eight, two, two.

utterance: And what state is that?

utterance: Oh, this is Georgia.

utterance: And what is the gross annuals sales?

utterance: about fifteen million.

utterance: And what is the down payment amount that'd you be looking?

utterance: about twenty percent.

utterance: And what's the amount of the loan you're looking for?

utterance: About five million.

utterance: And what is the amount of the term that you're looking for?

utterance: Ten years.

utterance: And what's the purpose of the loan?

utterance: Purpose of the loan is the it's for some construction.

utterance: OK, construction. And are you the sole owner?

utterance: Yes sir.

utterance: And when was the business established?

utterance: Business was established May the seventh nineteen eighty-four.

utterance: And what is the business email address?

utterance: The business email address is

utterance: B Freeman at Ray's Construction dot com.

utterance: All right and what is the account number for the routing that the funds will be deposited?

utterance: Well that that that routing number is is six, nine five, eight, seven, nine, eight, nine, seven.

utterance: And what is the account number?

utterance: The account number will be seven, nine, eight, six, eight, nine, one, two.

utterance: And you mentioned that OK, the purpose of the loan was for construction.

utterance: Yes sir.

utterance: All right. Well I think I have everything we need here Mr. Freeman. what I'll do is get this over to our business loan department. They will process the application and generally within approximately two to three business days they will reach back out to you in order to let you know what the next steps are.

utterance: Oh, that sounds good.

utterance: Mr. Freeman is there anything else I can assist you with?

utterance: Oh, no, no, no. I'm I'm I'm excited in fact cuz I look for them to get back to me real quick and tell me I got it.

utterance: Absolutely, it's very possible that they can get back with you as soon as today. But we generally because of the volume of loans like to they say generally within two to three business days but we are just as anxious and eager to get those funds to you as well.

utterance: Hey me too, I'm very anxious. Maybe maybe you can go push them to go and put mine on the top of the pile.

utterance: You know I'll send a note letting them know that this is something that is of extreme interest.

utterance: Yes sir. Yes sir, I appreciate that.

utterance: Well Mr. Freeman any further questions?

utterance: no further questions. hey man I I thank you for your time and your and your great customer service.

utterance: Thank you. Of course we appreciate you considering a SBA five oh four loan with us and you have a great day.

utterance: You too, thank you. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi Daisy. I'm looking at this piece of equipment that I really wanna buy for my business but I'm not sure I can afford it.

utterance: OK. are you are you calling today to check your balance?

utterance: Yeah.

utterance: Is this for a credit card balance or just your checking account balance?

utterance: my checking account.

utterance: OK. All right. So you're calling to check the balance on your Intellibank checking account.

utterance: Yeah.

utterance: OK. I'll be happy to help you with that sir. Let's go ahead and open pull up your information. What is your full name and address?

utterance: George Emory. One twenty-one Parkside Acres Branson, Missouri. Five five three two four.

utterance: Thank you. And George what is your date of birth?

utterance: September twenty-first, nineteen ninety-nine.

utterance: Your Intellibank pin number?

utterance: Sixteen sixty-two.

utterance: Thank you. And what is the account number for the account you'd like to check the balance on?

utterance: Zero zero one six three nine two two one seven.

utterance: Thank you. Is this your Intellibank business preferred checking account?

utterance: Yeah.

utterance: All right. I show that your current balance is one thousand two hundred eighty-nine dollars and ninety-nine cents.

utterance: OK.

utterance: All right George, is there anything else I can help you with today?

utterance: Actually yeah. Could I apply for a secured loan here over the phone with you?

utterance: Yes. We can absolutely process the application. It will get reviewed and you'll you won't get a final decision over the phone. You would get a call back within the next three business days.

utterance: OK well as long as I can submit an application.

utterance: OK. Let me go ahead and pull up the application. And we already have George Emory. Please give me your street address?

utterance: six yeah it's one twenty-one Parkside Acres. Branson Missouri. Five five three two four.

utterance: Thank you. Your social security number? The full number please?

utterance: It's four two one three eight four four eight one.

utterance: Your driver's license number?

utterance: Z one zero seven, two eight nine, one one two.

utterance: Your driver's license state?

utterance: Missouri.

utterance: Again give me your PIN number?

utterance: It's one six six two.

utterance: And G Emory Trades at hotmail dot com was your no I'm sorry at Gmail dot com was your email address?

utterance: Yes.

utterance: And what is your business name?

utterance: Emory Data Management.

utterance: Are you the sole owner?

utterance: Yes.

utterance: What was the establishment date of you business?

utterance: It was December eighteenth two thousand nineteenth.

utterance: Thank you. And what are your gross annual sales?

utterance: Eight thousand and eighty-nine I'm sorry eight hundred eighty-nine thousand dollars and I'm so sorry I'm a little flustered right now. Eight hundred eighty-nine thousand and twenty-one dollars.

utterance: Eight eight nine zero two one.

utterance: Yeah.

utterance: Thank you. What is your tax ID number?

utterance: It is seven three nine zero zero one zero two nine.

utterance: Thank you. What is your business street address?

utterance: It's one fifty-three Pinecone Circle. it's also in Branson Missouri five five three two four.

utterance: Thank you. And where would you like your mail to be sent? Your home address or your business address?

utterance: my business address.

utterance: So the one fifty-three Pinecone Circle?

utterance: Yeah.

utterance: Yup.

utterance: Thank you. And what will you be using for collateral?

utterance: I'll use my business inventory.

utterance: Thank you. What is the purpose for this loan request?

utterance: Well I'd like to upgrade my servers and data equipment.

utterance: I see. And how much would you like to take out this loan for? How much are your requesting?

utterance: Thirty-five thousand dollars.

utterance: And when will you be able to pay that in full?

utterance: I could pay that in thirty-six months.

utterance: Thirty-six months. All right George I have completed the application. And you'll receive an email shortly. Requesting supporting business documentation. Once we have received that you will hear back like I said within three business days with the results of your application.

utterance: OK. Great.

utterance: Is there anything else I can help you with?

utterance: No. That should do it.

utterance: All right. Well thanks for calling Intellibank. Have a wonderful day.

utterance: You too. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Michael, how can I help you.

utterance: Hi Michael.

utterance: Hello.

utterance: I need to make, or to set up an automatic loan payment.

utterance: OK. I'd be happy to help you with that.

utterance: OK.

utterance: Can I get your name and date of birth please?

utterance: Cathy Fineberg. August third, nineteen eighty-seven.

utterance: Thank you. And your security PIN number?

utterance: twelve, nineteen.

utterance: Thank you. And then can I have the account number for the loan you'll be setting these automatic payments up for?

utterance: yes. Give me just a second.

utterance: OK.

utterance: That is, five four seven.

utterance: Five four seven.

utterance: Six nine one.

utterance: Six nine one.

utterance: Zero five nine two.

utterance: Zero five nine two.

utterance: Oh wait a second, I gave you the wrong bank. Can I give you a different number?

utterance: Of course.

utterance: Five nine one.

utterance: Five nine one.

utterance: Zero zero eight.

utterance: Zero zero eight.

utterance: Three nine five four.

utterance: Three nine five four.

utterance: All right.

utterance: And, let's see we're setting up automatic payments. OK. How much would you like that payment to be made for?

utterance: what is my minimum payment?

utterance: looks like the minimum is thirteen hundred and ninety five dollars and fifty cents.

utterance: OK, Well let's make that a, round that up to five thousand.

utterance: OK.

utterance: Is there a penalty for making higher payments?

utterance: No ma'am there is not.

utterance: OK. yeah, I'd like to make that payment a five thousand dollar payment and any way I could get that set up to come out about the fifteenth of the month?

utterance: Absolutely.

utterance: OK.

utterance: All right, so we've got five thousand dollar payments, on the fifteenth of every month. Is that correct.

utterance: Yes.

utterance: All right. And, then can I have the account number for the account you'll be making that payment from?

utterance: Yes. Six two one.

utterance: Six two one.

utterance: Six one one.

utterance: Six one one.

utterance: Zero five, five zero.

utterance: Zero five, five zero. All right, and the routing number for that account?

utterance: four zero one.

utterance: Four zero one.

utterance: One seven one.

utterance: One seven one.

utterance: Two zero one.

utterance: Two zero one.

utterance: Yes.

utterance: All right. And, OK. I've got that automatic payment set up. And it will continue to recur every month, until you let us know to stop it, or until your loan balance is paid in full.

utterance: OK. can I get you to look at another account for me please.

utterance: I certainly can.

utterance: I need to know what my credit card minimum balance is.

utterance: OK. And can I have the sixteen digit number on the card?

utterance: Yes, hold on just one second while I get that.

utterance: No problem.

utterance: How are you doing today?

utterance: I'm doing pretty good. How are you?

utterance: I'm doing good. getting ready to attend a big Christmas party tonight.

utterance: Oh, that sounds like a lot of fun.

utterance: Well I hope so. are you excited about Christmas this year?

utterance: I am I've got some family coming in that I haven't seen in quite some time so it'll be pretty nice.

utterance: Well that's good. OK. Here it is. sorry about that.

utterance: No problem.

utterance: It's four four eight five.

utterance: Four four eight five.

utterance: Nine four three three.

utterance: Nine four three three.

utterance: Six five eight four.

utterance: Six five eight four.

utterance: Four two one two.

utterance: Four two one two?

utterance: Yes.

utterance: All right, and, you wanted to know what the balance is, or your available credit?

utterance: I'd like to know both please.

utterance: OK. So the total balance on that card is twenty-four thousand nine hundred and seventy two dollars, and eighteen cents.

utterance: OK.

utterance: And the available credit, is seventy-six thousand it looks like.

utterance: OK. Awesome. All right, well I guess that's what I needed to know.

utterance: All right. Is there anything else I can help you with today?

utterance: I don't think so. Let me double check my notes. Just trying to get everything done. All right, no I think I'm good.

utterance: All right. Well thank you for choosing Intellibank, and you have a fantastic rest of your day.

utterance: You as well.

utterance: Thank you. Goodbye.

utterance: Bye bye.


utterance: Good morning. Thank you for calling Intellibank. My name is Marguerite and I will be glad to assist you today. How may I help you?

utterance: Hi. I need to take out a a loan please for a line of credit.

utterance: Not a problem. Be glad to help you with that. Who am I speaking to today?

utterance: Talia Smith.

utterance: Hi Talia, how are you?

utterance: I'm OK, how are you?

utterance: Great. do you know what type of loan that you're looking to apply for?

utterance: just a for a secured loan.

utterance: For a secured loan? OK great. I was gonna see if you wanted me to go over the different types. Not a problem.

utterance: Yeah.

utterance: Oh no.

utterance: OK.

utterance: OK great. I'm gonna be asking you for some information, your address, your drivers license, email. So do you have all that handy?

utterance: I do.

utterance: OK great. So can you please spell your first name for me?

utterance: Talia, T A L I A.

utterance: OK.

utterance: Last name Smith. S M I T H.

utterance: OK great. I'm just typing this in.

utterance: Uh-huh.

utterance: Great. And your home address?

utterance: my home address is five seven nine two Clark Street.

utterance: Oh, I'm

utterance: Sorry. Can you just go a little slower as I'm typing. w~

utterance: Five Seven nine two Clark Street.

utterance: Great, one moment. City please?

utterance: Wickshaw.

utterance: Spell that for me please?

utterance: W I C K S H A W. Kansas.

utterance: I'm sorry, I'm just still typing.

utterance: Oh OK.

utterance: OK and that's in Kansas. And may I have the ZIP code please?

utterance: One zero zero nine five six.

utterance: Great. Thank you so much. And Talia may I have your social security number please?

utterance: social security number is six two three one two six five six one.

utterance: Mhm.

utterance: Six five six one.

utterance: Right.

utterance: OK. And do you have your drivers license?

utterance: I do. It's C as in cat two three six seven eight nine one two.

utterance: Seven eight nine one two?

utterance: Right.

utterance: OK great. And what state is that issued from?

utterance: Kansas.

utterance: OK thank you. And your PIN number because I see you also have a checking account with us. I'll use the same PIN number.

utterance: the PIN is one zero zero nine.

utterance: One zero zero nine. OK. And what email address would you like us to use for this loan?

utterance: Right.

utterance: Talia Smith at Gmail dot com.

utterance: OK. Thank you. And Talia, are you the sole owner of your business? Or do I'm sorry go ahead?

utterance: I am.

utterance: You are, thank you. And what is the approximate date the business was established?

utterance: Mhm.

utterance: two thousand fifteen.

utterance: Two thousand do you know the month?

utterance: August two thousand fifteen.

utterance: OK. Eight two thousand fifteen. Thank you. And what is the gross annual sales for your business?

utterance: Eighty thousand.

utterance: I'm sorry, I should have asked, your gross annual sales for last year?

utterance: Oh for last year. Last year was twenty-five thousand.

utterance: Mhm.

utterance: OK great. Thank you I'll use both of those to establish. And what is your tax ID number?

utterance: Tax ID number is six one three one two nine nine zero four.

utterance: Great. And your the the address for your business?

utterance: The address for my business is five seven seven one one Smith Drive, same city Wickshaw, Kansas.

utterance: Kansas.

utterance: OK.

utterance: One zero zero nine five six.

utterance: Great. Thank you. And your mailing address, is it the same as your business or is it different?

utterance: It's

utterance: It is.

utterance: OK.

utterance: It's it's the same?

utterance: Right.

utterance: Great. And Talia, I'm sorry one moment I'm getting this in. There we go. what is the line of credit that you would like to apply for?

utterance: The secured loan line of credit.

utterance: Yes. Well are you yes to apply for the loan I just need to know the amount that you'd like to apply for. Sorry if I was unclear.

utterance: Oh.

utterance: That's OK. fifty thousand.

utterance: Fifty thousand? OK. Thank you. And what is the purpose of the loan?

utterance: Correct.

utterance: I want to turn it into a full service restaurant. Right now it's just like a bagel cafe, I want to turn it into full breakfast and lunch restaurant.

utterance: OK great. So I'm gonna put down here to expand business.

utterance: Correct.

utterance: OK very good. All right I'm inputting all this information, what I'll need from you is just to send in photocopies of your drivers license, your tax ID number,

utterance: That's fine I can do that.

utterance: Oh.

utterance: Great. And then we will be getting back to you with the results within seven business days.

utterance: Thank you.

utterance: Thank you so much and thank you for calling Intellibank.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes, I was wondering if you could tell me what the current CPI is.

utterance: Yeah I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: All right do you prefer that I call you Jill or do you prefer I call you Ms. Baker?

utterance: It doesn't matter you can call me Jill. OK?

utterance: Thank you Jill so, you are wanting to check the Consumer Price Index is that correct?

utterance: Yes that's right.

utterance: Do you currently have an account with Intellibank?

utterance: I do I have a, I have a business account.

utterance: OK and do you own the business?

utterance: Yes I do.

utterance: All right. And what kind of goods are sold at your business?

utterance: So, I do repairs for people but also sell certain items. Are you needing both?

utterance: no Jill I, I actually only need the type of goods sold that that you sell for your business in order for me to check that CPI.

utterance: OK then so I just sell medical supplies.

utterance: All right and so what periods are you wanting to get that price index for?

utterance: Hang on one second for me OK? I'm trying to compile up something from my business. Just want to make sure I have all the years I need. Just give me one second to look here. OK so I need it for two thousand and nineteen and for twenty twenty.

utterance: All right let me look at this for you. So for two thousand and nineteen the consumer price index for medical supplies was around eleven percent. for twenty twenty the cost of consumer goods sold for medical supplies was around, is around twenty-four percent. So the twenty twenty was actually one of the highest averages since nineteen ninety-eight that And that surge is is likely a result of the pandemic and the influx of medical needs that that it caused. So that that's likely what caused that increase in twenty twenty for the the medical the medical supplies and those goods.

utterance: I knew it was a lot higher for twenty twenty. I think I think twenty twenty-one will end up being pretty close to twenty twenty as well don't you think?

utterance: Yeah so it looks like right now the average for twenty twenty-one is already at twenty percent and we still have like five months left in twenty twenty-one. So I mean we definitely may surpass the twenty twenty CPI for medical. I mean it's very possible at the rate that we're we're going right now.

utterance: That's really high. thank you for looking that up for me I appreciate it.

utterance: No problem at all any time you'd like to find out the CPI for anything you can also find that information on the US Bureau I believe are in statistics statistics website. I'm sorry I got a little tongue tied there. They also break down each good in each period and give a pretty detailed explanation of the of the current index. or you you're always more than welcome to call us back here at Intellibank. As long as you have an account with us we we'd be glad to help to assist you and answer those questions for you regarding the CPI as well.

utterance: OK so you said it's the Department of Labor?

utterance: No it's actually the US Labor and Statistics. Their website is. Let me look that up for you here real quick. I just had it pulled up. That this is actually where we get the information from too. It's from the US Bureau of Labor and Statistics so. I mean the the information that we provided came from this website as well. But it's actually WWW dot B dot I dot S dot gov. So it's Bureau Bureau igloo Sam dot gov is WWW Bureau igloo Sam dot gov. So that's the website for that. and again it breaks it down. There's tabs at the top that kind of tell you what section to choose. If you go to the top of the page there's actually a section there for you to choose what kind of what kind of good you sell. and then you can actually break down each year too. It gives you an option to select each year and break it down that way as well. so there's a couple different different options there to to look at. was there anything else I can do for you?

utterance: Actually while I have you on the, on the phone I'll. I'm sorry I know you just gave me the website to look it up myself but could you tell me two thousand eighteen's just for clarification purposes? I know you said twenty twenty-one right now is at twenty percent but what was two thousand eighteen?

utterance: Now let me look that up for you real quick. So for two thousand eighteen. And you're this this again you're just wanting me to look it up for the medical supplies right?

utterance: Yes that's right. Just the just the medical supplies.

utterance: OK. So in two thousand and eighteen it looks like that CPI was was around thirteen percent. So it's just a little bit higher than two thousand and nineteen. So it was yeah it was around thirteen percent for that period.

utterance: OK. All right so thirteen percent, eleven percent, twenty-four percent. OK.

utterance: Was there anything else I could do for you Jill today Jill?

utterance: No I think that's everything. I appreciate that. I'm sorry that what I had I just, I just wanted to get the information.

utterance: That's no problem Jill. Thank you for choosing Intellibank. You have a great day OK?


utterance: Thank you for calling Intellibank. This is Steven. How can I help you?

utterance: yes, I need to get a new credit card connected to my existing account.

utterance: OK. Well, I can certainly help with that. Can I have your name, please?

utterance: Dan Thomas. T H O M A S.

utterance: Alright Mr. Thomas, and your date of birth?

utterance: May twelfth nineteen sixty.

utterance: Thank you. And your security PIN number.

utterance: One zero six two.

utterance: Alright, and can I have the account number for the account you're needing to add that card to?

utterance: OK. Hang on just a second while I get it.

utterance: OK. No problem.

utterance: OK.

utterance: Alright sir. Whenever you're ready. If you'll just give me that account number.

utterance: Seven three zero six nine five six eight two nine.

utterance: All right, let me make sure I got that. That's seven three zero six nine five six eight two nine. Correct?

utterance: That's correct.

utterance: Great. And then you just need to get a new card attached to this account. Is that correct?

utterance: That's correct.

utterance: All right. Great and can I have your the new users first name?

utterance: Crystal. C R Y S T A L.

utterance: Thank you. And their last name?

utterance: West. W E S T.

utterance: Perfect and can I have Mrs. West's social security number?

utterance: Eight seven zero nine three eight two seven eight.

utterance: OK. Let me double check that. That's eight seven zero nine three eight two seven eight. Correct?

utterance: That's correct.

utterance: Great. And what is your desired credit limit for Ms. West's card?

utterance: Three thousand.

utterance: Alright and then, what address do I need to have this card shipped to, sir?

utterance: Seventy-six Sunbeam Drive. Canyon Country, California Nine one three eight seven.

utterance: OK. That's seventy-six Sunbeam Drive Canyon Country California nine one three eight seven. Did I get that right?

utterance: Yes, that's correct.

utterance: Great, and then can I also have a PIN number? for Miss West to identify herself in the future?

utterance: Four five eight one.

utterance: Thank you. And Miss Wests birth date?

utterance: June fifteenth nineteen eighty-nine.

utterance: Alright. Thank you very much, sir. Let me just get that finalized here. OK. I've got that card finalized and that shall be mailed to Ms. West's address in Canyon Country California and then, while I'm here, sir, it's actually asking me to go ahead verify your phone number. Can I do, have you do that for me?

utterance: OK. I've got a a new phone number and I've got an old one. I'm not sure which one you've got on file, but I'll give you both of them.

utterance: OK, sir.

utterance: Six eight nine one seven zero three two eight seven. And the other one is six six one two two one three zero five five.

utterance: Alright, we have the six six one two two one three zero five five number on file. Is that your new one?

utterance: yes, that's my new one.

utterance: OK. Great. And thank you for confirming that Mr. Thomas. Alright, and is there anything else that I can assist you with today?

utterance: Can you tell me what other services that you offer?

utterance: I sure can. We I have in addition to our three corporate levels of credit cards We have two types of business checking accounts, a business savings account a wealth management investment account, and then we also offer a variety of different business loans.

utterance: OK. Do you have loan advisors on staff?

utterance: We do. We have one specialist here that we offer as a free service to our customers if you have any questions, or concerns, or need advice on loans, you can certainly take advantage of that service.

utterance: OK. And and can I talk to them online, or on the phone, or in person?

utterance: yes, you can request an appointment and you can request that appointment to be done remotely online or, in person at a local branch.

utterance: Alright. That sounds great. Your day going pretty good so far?

utterance: Yes, sir. My day's been pretty good. How was your weekend?

utterance: Oh, not too bad.

utterance: Well, that's great to hear. Is there anything else that I can assist with Mr. Thomas?

utterance: I can't think of anything.

utterance: Alright, sir. Well thank you for choosing Intellibank and you have a fantastic evening.

utterance: Alright, thank you.

utterance: Thank you. Good day.