utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes so I'm a business owner and I'm trying to pay one of my international clients but he's in China so I'm trying to get the currency rate for there if that's possible.

utterance: Yeah, who am I speaking with today?

utterance: It's Jill Baker.

utterance: OK and do you prefer that I call you Jill or Ms. Baker?

utterance: Yes you can call me Jill.

utterance: All right Jill so you are wanting to find the currency exchange for renminbi, is that correct?

utterance: yes, renminbi. Is that what there currency is called in China?

utterance: Yeah so that is the name of the Chinese currency, I may be saying that wrong. I believe it's renminbi. either that or it's called or or they also use what they call yuan. but I believe for for China it's the renminbi. If I'm saying that or renminbi. I might be saying that incorrectly but but yes that is that's going to be their currency exchange.

utterance: I never knew that. Or I guess I also assumed that it was the yen. It was the yen that was used in China.

utterance: Japan actually uses the currency Yen. not China. I think I may be pronouncing that incorrectly but it is Renminbi I renminbi I believe is how you say that. Jill, can I get your account number?

utterance: Yes, can you give me just one second to look that up, give me just a moment. Sorry, it's three, four, six, zero, two, nine, nine, eight.

utterance: All right Jill and what is the name of your business?

utterance: So are you asking for my business name or the guy that I'm invoicing?

utterance: yours please. I need your business name.

utterance: Yeah so it's Johnson Controls.

utterance: All right Jill and what is your date of birth?

utterance: My date of birth is March second of nineteen eighty.

utterance: OK Jill. So it looks like your account has a four digit PIN code on it, could you share that PIN information with me?

utterance: It's six, four, seven, eight. but the last four of my social are seven, five, eight, nine. Did you need that too?

utterance: Nope I the social won't be necessary. All I needed from you is your PIN number and that was correct. So what is the amount of the invoice in US dollars?

utterance: So the invoice amount was twelve thousand eight hundred and fifty dollars and that's in in US American dollars.

utterance: OK. So I just wanna confirm then real quick. So you are needing to pay a fine that you have in in Japan? in renminbi instead of US dollars, correct?

utterance: Yes that's right. I mean It pronounces up to the to the American dollars but I just need it to be paid in renminbi.

utterance: Yep, that's all right. OK. Let me get that exchange rate for you. Give me just a moment, OK?

utterance: OK. Is there like a way that you can set up my business account so it can transfer between currency when I need it to?

utterance: Unfortunately Jill, Intellibank doesn't have that capability as of right now. But what I can do is I can email you some links to sites that we use to reach to research that currency exchange rate and that maybe able to help you so if you have any other international customers or any international invoices you have to pay. That might help you in the future determine that that different exchange rate. Would that be helpful for you?

utterance: Yeah that would be. Is that like on like a public site or is it something I have to pay for?

utterance: So there are there are several public sites but the one that we use here is exchange rate dot com. I'll send you a few options. can you confirm for me your email address Jill?

utterance: Yes, so my email address is J Baker. It's J as in Jill Baker at Johnson Controls dot com.

utterance: All right Jill. I'm gonna get those websites sent over to you. Give me just a second here I'm getting ready to pull up that exchange rate. All right Jill, so I do have that exchange rate information and for the US amount of twelve thousand eight hundred and fifty the Chinese currency would be eighty-two thousand one thirty-five and ninety two dollars in renminbi.

utterance: OK. So even though it's the same amount it's then so much higher in their currency.

utterance: Yeah it does sound quite a bit higher but you just kinda got to keep in mind that it's the exact same amount, it's just a differential in numbers. for those different international currencies.

utterance: OK. so are you going to send me that website info then, is that correct?

utterance: Yep. I sent you the website information already for the different links for you to look up your own current currency exchange information. Did you want me to also send you an email with this information regarding the rate that I just pulled up for you?

utterance: if you can that'd be great. Like is it possible to get like a little receipt or something about it?

utterance: Yeah so I can just send you basically the the metrics report that I just ran for you. Give me just a second here and I'm gonna send that over to you. OK so I've got that emailed for you.

utterance: All right. I've got it emailed and I've got it set over to you. I've got it looks like there's three websites on there that can help you with locating some currency exchange information in the future, was there anything else that I could help you with today?

utterance: I don't think so, I think that's everything. I appreciate it.

utterance: No problem at all Jill. Thank your choosing Intellibank. You have a great day, OK.

utterance: All right, thank you so much.


speaker_role: Agent

utterance: Hi there. Thank you for calling Intellibank. My name is Stephanie. And who am I speaking with?

speaker_role: Customer

utterance: Hi, Stephanie. You're speaking with Tony.

utterance: Hey, Tony. Nice to meet you. And

utterance: Nice to meet

utterance: You, too.

utterance: What is your last name?

utterance: He. H E.

utterance: Tony He. OK. And let's start with your address Tony.

utterance: Yeah. It's two four four North Larchmont Boulevard and it's Los Angeles California nine zero zero two five.

utterance: Mhm.

utterance: OK. Great. And can I confirm your Social Security number?

utterance: yeah. It's one five five three five six five.

utterance: Mhm. OK. And how about your driver's license number?

utterance: Driver's license number is F two zero two three.

utterance: OK. Great. And then will you be opening up a checking account today?

utterance: yeah. That's like what I'm hoping to do. Correct.

utterance: OK.

utterance: And what would you like your PIN number to be for your account?

utterance: three three five three please.

utterance: Great. And what would be your preferred email address?

utterance: let's see. Little Tony at Gmail dot com.

utterance: Little Tony at Gmail. OK. And then can I have the name of your business please?

utterance: it's Little Tony's Deli.

utterance: Mhm. Little Tony's Deli. OK. Great. And then are you the sole owner of the deli?

utterance: Mhm.

utterance: That's correct. Yeah.

utterance: Mhm. OK. And when did you establish your deli?

utterance: in twenty twelve.

utterance: Twenty twelve. OK. Great. And what is your gross annual sales amount?

utterance: about just about seventy-five grand.

utterance: Seventy-five grand. OK. And do you have your tax ID number?

utterance: I do. Yeah. one two five eight eight three three.

utterance: Mhm. OK. And what's the address of your business?

utterance: Oh, the address is eight eight zero one Washington Boulevard Culver City Los Angeles California nine zero zero three six.

utterance: Great. And that'll be your mailing address?

utterance: that's correct. Yeah.

utterance: OK. And then what kind of an checking account would you like to open today? Would it be a personal account or a business account?

utterance: a business account please.

utterance: All right. Great. And then what would you like the initial balance to be of your account?

utterance: We're gonna do about three grand.

utterance: Three grand. OK. And do you have your bank account number?

utterance: I sure do. It's six three five seven five five six.

utterance: Great. How about your routing number?

utterance: one seven four three.

utterance: OK. Great. Well I do wanna let you know that we have a few different account types that you might find of interest, as well as a few different credit cards that we offer, as well as some loans. so we do have like I mentioned our business account as well as your personal. You could attach a business savings account. And we also have a traveler's card you might find of interest.

utterance: Oh, tell me about the traveler's card.

utterance: Sure. You can open up a traveler's card in addition to our platinum, our gold, our silver cashback card that you might find of use to go along with your traveler's card. and it will accrue some flying points for you.

utterance: Oh, OK. Sounds good.

utterance: Great. And then we do have an interest rate of seven percent.

utterance: So OK. That seems reasonable.

utterance: OK. And do you have any other questions about your account today?

utterance: not that I know of. Can you. hold on one second.

utterance: Yeah. Take your time.

utterance: Hello? yeah, I'm back. Thanks so much. I'm looking forward. Just send all that info to my email please.

utterance: OK. Great. Thanks.

utterance: And I'll look it over.

utterance: Thank you so much.

utterance: Sure thing. And you can expect to receive that confirmation email within the next five minutes.

utterance: OK. Thank you so much. you were you were great.

utterance: My pleasure.

utterance: All right. Thank you so much. Take care.

utterance: You too. Goodbye.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. This is Joel. How can I help you today?

utterance: Hey, this is Bob Smith, and my account number is five two seven eight one nine.

utterance: Oh, OK. let me just take you through it's a couple of steps right here. I appreciate that info but.

utterance: Yeah.

utterance: what's your, why are you calling us today, Mr. Smith?

utterance: Well, I'm getting a secured loan please.

utterance: Oh, yeah, yeah, yeah OK. Yeah I get it. You you wanna jump right on it. So, yes yes yes yes. Your secured loan, let's set that up so, first and last name, Bob Smith?

utterance: Yeah, that's right.

utterance: All right.

utterance: Hey, I'm gonna put you on hold real quick. I've got work.

utterance: OK.

utterance: Hello, yeah.

utterance: Huh.

utterance: All right, sorry. I'm just got to work here. all right, so I've been banking with you guys for a lot of years and I I actually stopped for a while and switched banks but you know, you got my business back.

utterance: OK.

utterance: you know, so good on you.

utterance: Yeah, yeah, grea- great to have you.

utterance: all right, so, wha- so yeah, five eight two one four eight is my account number.

utterance: Oh yes, I just need your address first.

utterance: The address is sixty-three hundred Wiltshire Boulevard nine zero zero three six Los Angeles, and th- the loan is for my business.

utterance: Oh, that's great. I just need your social security next.

utterance: Oh, three five eight one one two eight nine.

utterance: All right.

utterance: And my date of birth is October the fourteenth. Seventy-two.

utterance: Oh, I need a state issued ID number next, actually.

utterance: All right. California issued F one two five eight seven.

utterance: All right, and your four digit PIN number?

utterance: Three three two three.

utterance: Your email address?

utterance: Yeah, it's Tonka truck builder at Gmail dot com.

utterance: All right. your business name?

utterance: The Tonka Builder.

utterance: Got it. You're the sole owner, or is somebody else?

utterance: That's.

utterance: Correct. No, just me.

utterance: All right.

utterance: What's the date the business was established?

utterance: Nineteen ninety-nine.

utterance: Well, January first ninety-nine OK to put down?

utterance: Sure.

utterance: Yeah, just go and put it down.

utterance: What are your gross annual sales?

utterance: We do about thirty K.

utterance: Mhm. Tax ID number?

utterance: one seven seven two five.

utterance: Business address?

utterance: Oh, it's the same. It's sixty-three hundred Wiltshire Boulevard.

utterance: Mailing the address the same too? OK, I'm gonna put that in. Six three zero zero Wilshire Boulevard. collateral type? Something that you can back up the loan with?

utterance: That's correct.

utterance: I got a ninety-nine Ford F one fifty I can put up.

utterance: All right. Let's put that in. well, we we base that kinda on the M S R P.

utterance: Mhm.

utterance: Oh, the purpose of the loan?

utterance: Just just renovations to my business, my office.

utterance: The loan amount your seeking?

utterance: Two grand.

utterance: Two thousand dollars even. Now what's the you'd like to pay off? Like you can do a year, two years, et cetera?

utterance: I can get it wrapped up in one year, yeah.

utterance: One year, two thousand dollar loan. OK Just gonna put this request in now, and just so you know this is just a loan application process, so I don't decide if the loan's approved or the amount is approved. It'll go through our loan specialist loan approval team, and you know, we may they may approve you for the two thousand dollars. They may not. They may offer you a lower loan amount but yeah, like I said that's kinda out of my hands. You will receive an email within three to five business days updating you on the status of the loan whether it is approved or not, and the amount of the loan, but and the terms as well, which you requested, which t- would be one year.

utterance: Of Course.

utterance: Right.

utterance: All right, is there anything else I can help you with, while I have you on the phone?

utterance: no, I don't think so. This is why I came back to you guys. You- you're very efficient.

utterance: Oh, well thank you. We try to be, you know.

utterance: Mm.

utterance: you know, customer service is is kinda key to any business you're a service you're offering, and you know, we try and do our best. So I appreciate you pointing that out. It's not too often a customer points that out during a call. Of course, we do surveys on that, but you know, for you guys that weren't obliged, that I really do.

utterance: Of course, yeah.

utterance: Appreciate that sir, all right?

utterance: OK.

utterance: Well, thank you so much for calling. Have yourself a great day.

utterance: You too.

utterance: Bye bye.


utterance: All right, thanks for calling Intellibank this is Gerry. How can I help you?

utterance: How you doing Gerry? I I received something in the mail saying about some free cash reward. Maybe you can tell me about that?

utterance: Sure, sure. I'll be happy to assist you with that. And if I could ask first of all, what's your first and last name?

utterance: Benjamin Freeman.

utterance: Mr. Freeman, do you have an account with us?

utterance: Yes sir.

utterance: OK, terrific. What's the name of the business on file?

utterance: Ray's Construction Company.

utterance: OK Ray's Construction Company and Mr. Freeman, let me see if I can get you pulled up here.

utterance: Yes sir. Yeah it's Ray's Construction Company. we've been established since May the seventh nineteen eighty-four. You know. And also what's the hours of your branch?

utterance: Sure the. happy to assist you with that, the hours of our branch are Monday through Friday from nine a.m. to five p.m.. and on the weekends it's closed.

utterance: Oh OK.

utterance: And I'm going to ask you a few questions in order to verify your account. and of course the first question here is what is your date of birth and your phone number?

utterance: the date of birth is three twenty-six nineteen seventy. My phone number is seven seven zero two two zero five eight five nine.

utterance: And what is the account number?

utterance: OK hang on just a second.

utterance: Sure.

utterance: OK I got you, the account number is nine eight four six five nine one nine.

utterance: And what is the PIN number?

utterance: Well that PIN number is one seven zero nine.

utterance: OK, thank you for that. And I was able to pull up the account and Mr. Freeman I am reviewing the information that we sent and it. Yes, you're correct we did send you a notice in reference in regards to our promotion that we're offering on our corporate credit cards that we offer business owners such as yourself. we offer three different business card. Corporate credit cards. the first is the business silver card which has no annual fee but obviously offers competitive interest rates for your financing needs. the business gold card offers two percent cashback on your gas and groceries and the business platinum card is two percent cashback on all purchases but there's a hundred dollar annual fee.

utterance: Oh OK. Hey, that all. That all sounds good but the the platinum card sound more more better for me.

utterance: OK, well that's terrific. I mean I'd certainly be glad to see if we can go ahead and begin the process to see if we can get you that business platinum card. Would you like to go ahead and have the application process begin?

utterance: Yes sir.

utterance: All right well thanks. I'm glad to hear that Mr. Freeman. I'll just ask you a few questions here in order to get the application started. Let me ask, what is your personal address?

utterance: my personal address is one forty-one Oakwood Avenue, Avondale Estate Georgia three zero zero zero two.

utterance: And what is your business address?

utterance: Oh my business address is three six eight eight Layman Court Smyrna Georgia three zero zero eight zero.

utterance: And your mailing address?

utterance: My mail address is three six eight eight Layman Court Smyrna Georgia three zero zero eight zero.

utterance: And what is your social security number?

utterance: my social security number is is two three five zero six eight two six eight.

utterance: And your driver's license number.

utterance: Driving license number is zero nine two five nine eight two two.

utterance: And the state of your driver's license?

utterance: Oh.

utterance: State of Georgia.

utterance: And are you the sole owner of the business?

utterance: Yes sir.

utterance: And when was the business started?

utterance: this business started in May. May the seventh nineteen eighty-four. Been thirty-seven years.

utterance: Oh, congratulations on that.

utterance: Thank you.

utterance: And what is the annual sales of your business?

utterance: I say about round about fifteen million.

utterance: All right, and what is your tax ID number?

utterance: My tax ID number is nine eight three four five six seven eight nine.

utterance: And what is your business email address?

utterance: My business email address is B Freeman at Ray's Construction dot com.

utterance: Terrific, terrific. And you mentioned you were looking for the business platinum card?

utterance: Yeah that's correct.

utterance: OK. Mr. Freeman I've gone ahead and processed and initiated the loan application. for the card application. And so I'll get that over to our credit department and what will happen is they will review your application and reach out to you likely with within the next business day.

utterance: that sounds good, sounds pretty good.

utterance: Generally speaking, what will happen is is they do have a high volume of applications but in many instances they get back within the same business day depending on when you called in. And in this case you've called in early enough so it's quite possible they may reach out to you before the end of the business day.

utterance: Oh, I appreciate that. Thank you very much.

utterance: And Mr. Freeman is there any other questions I can assist you with?

utterance: No no, there's no other questions. I saw that and I was curious about that and I'm glad I'm call. I'm glad we got this thing on the way. We'll wait on the results from this application.

utterance: Yes sir, we certainly do appreciate you considering us to provide you with your credit needs and of course we will reach out to you very soon.

utterance: thank you very much.

utterance: Thank you, you have a terrific day.

utterance: You too, bye bye.


utterance: Thanks for calling Intellibank. This is Jerry how can I help you?

utterance: Hello Jerry. I got a invoice I mean I'm a little shorthand in my account department and I received an invoice from one of my international accounts and I wanna could you help me take care of this?

utterance: OK sure happy to help you with that. You said that you have an invoice from one of your international accounts and is is there . You're needing to get that handled?

utterance: Yes sir.

utterance: Is there a particular deadline that you need that done by?

utterance: I need it by tomorrow.

utterance: All right yeah. it sounds like you probably would wanna consider a doing a wire transfer in order to ensure the funds arrive by tomorrow.

utterance: that sounds good.

utterance: All right yeah. I think we can probably help you with that. Let me just pull up your account. If I could ask sir what is your first and last name?

utterance: Benjamin Freeman.

utterance: All right and Mr. Freeman if I could ask what is the name of the business that is on file with us?

utterance: Ray's Construction Company.

utterance: OK terrific and Mr. Freeman I'm gonna ask you a few questions because here at Intellibank we do take your account security very seriously and it's really for your and your business's protection. are you all right if I ask a few questions in order to verify your account?

utterance: Yes. Proceed.

utterance: All right. Thank you for that Mr. Freeman if I could ask what is your date of birth?

utterance: three twenty-six nineteen seventy.

utterance: All right and Mr. Freeman what is the business address?

utterance: The business address is three six eight eight Lamb's Court Georgia. Three zero zero eight oh.

utterance: OK thank you for that Mr. Freeman just a couple of more questions here what is your account number with us on file?

utterance: Oh that account number is nine eight four six five nine one nine.

utterance: OK and a final question here to verify the account what is your PIN number?

utterance: That PIN number is one seven zero nine.

utterance: OK thank you for that Mr. Freeman and the account number that you gave me that appears to be your business premium checking account. Is that correct?

utterance: Yes sir that's correct.

utterance: All right and is that the account that you wish to wire transfer utilize funds to execute that wire transfer?

utterance: Yes sir.

utterance: OK let me just ask Mr. Freeman you mentioned this was an international transfer is there a what country were you going to The is the supplier based in?

utterance: Well it's going to Paris.

utterance: OK so you wanted to do a international wire transfer to Paris France?

utterance: That's correct.

utterance: All right and Mr. Freeman what is the amount of the wire transfer that you'd like to initiate?

utterance: That'll be eighty-five hundred dollars.

utterance: OK Mr. Freeman you wanted to do a wire transfer from your business premium checking account for the amount of eight thousand dollars?

utterance: That's correct.

utterance: And what is the routing number for the supplier's bank? Do you know that?

utterance: Yeah it'll be three two eight one seven four two seven eight.

utterance: OK and let me ask do you know what the account number is for your supplier's bank account?

utterance: Yeah hang on a second I'll get that for you.

utterance: Certainly one moment.

utterance: OK I I have that for you that number is six one zero four nine one six one zero four nine one that is the account number that it's going to and also is there any extra fees for this international wiring?

utterance: Excellent question there Mr. Freeman and I'm happy to inform you that because you do have business premium checking with us there is no additional charges for wire transfers be they domestic or international as long as they are under a certain amount which this particular wire transfer amount falls under.

utterance: Oh thank you thank you very much. So what is the amount where the the fee change?

utterance: a great question any amount over ten thousand dollars for wire transfers because of the business premium account your fee would only be twenty-five dollars up to between ten thousand and fifty thousand dollars.

utterance: Oh OK all right.

utterance: would you be looking at wire transfer amounts above that?

utterance: Later on but not at this present moment.

utterance: OK but yeah any amount under ten thousand there is no additional charge for transfers there're. Mr. Freeman we do try to of course offer as many opportunities to keep costs down for our business premium customers.

utterance: Oh I'm thank you very much.

utterance: No thank you for your business Mr. Freeman. How's everything going by the way?

utterance: Oh it's been a good day very good day a very good day. pretty good to get this get this get this over there to those people then maybe I can take a vacation and go over there some time you know.

utterance: well there you go. It's a beautiful beautiful part of the world.

utterance: Oh yeah. Oh yeah when you work for yourself there's there's no off days.

utterance: No it isn't and that's the beauty of being a business owner but I suppose there is also the the flip side of that as well.

utterance: Oh yeah there is a flip side. You just just just don't go.

utterance: indeed indeed Mr. Freeman and Mr. Freeman it does appear that I was able to process your request for a wire transfer for eight thousand five hundred dollars and that has been confirmed and completed on our end and your supplier should receive those funds actually by the end of the business day today. I know you mentioned tomorrow but those should arrive today.

utterance: Oh very good. Thank you very much. I really appreciate that.

utterance: And Mr. Freeman do you have any questions or anything else I can assist you with?

utterance: that'll be all man. Thanks a lot.

utterance: Terrific. Well Mr. Freeman we certainly do appreciate you giving us a call here and you have a terrific rest of the day.

utterance: All right.

utterance: Thank you. Have a good day.

utterance: Bye bye.

utterance: Bye bye. Al~


utterance: Hi. Thank you for calling the Intellibank. My name is Ginger and how may I assist you today?

utterance: Hi Ginger. I'm actually calling for a couple of different reasons. I need to make an internal transfer as well as get an exchange rate please.

utterance: Well I'd be more than happy to assist you with that today ma'am. Now I do need to get some information from you so I can pull up your account, OK? May I please have your first and last name please?

utterance: Ok, yes ma'am. What information do you need?

utterance: yes. My first name is Velma V E L M A and my last name is Forest F O R E S T and if you need it, my birthday is August the twenty-third, nineteen sixty-six.

utterance: Thank you so much Miss Forest. Now I have your name as Velma V as in Victor E L M A and your last name Forest F, as in Frank, O R E S T and I have your birthdate as August the twenty-third, nineteen sixty-six.

utterance: Yes ma'am, that is correct.

utterance: Thank you so much Miss Forest. And may I also have your PIN number please?

utterance: Yeah, sure. My PIN number is six two zero two nine four two four.

utterance: Thank you. I have your PIN number as six two zero two nine four two four.

utterance: Yes, ma'am. That is correct.

utterance: Thank you very much.

utterance: Alright, Miss Forest. For the internal transfer, may I please have the account number you would like the money withdrawn from, please.

utterance: Sure, that would be account number seven seven five. five seven five one one three six.

utterance: Thank you. That was seven seven five five seven five one one three six?

utterance: Yes, ma'am. That is correct.

utterance: Thank you so much. How much would you like to transfer today?

utterance: Seven thousand six hundred dollars please.

utterance: Alright. So that's seven thousand six hundred dollars even?

utterance: Yes ma'am.

utterance: Thank you so much, Miss Forest. And may I have the account number where you would like the money deposited into?

utterance: Yeah, absolutely. That would be account number three zero two four zero six eight three two four.

utterance: Thank you. So that's three zero two four zero six eight three two four?

utterance: Yes ma'am.

utterance: Thank you so much Miss Forest. Just one moment while I get this processed for you.

utterance: Alright, Miss Forest. I do have the seven thousand six hundred dollars transferred from the account number ending in one one three six into your account number ending in eight three two four. And you also said you needed to get an exchange rate?

utterance: Yes, ma'am, that is correct.

utterance: Alright, Miss Forest. Let's see. Now what would the source currency be?

utterance: US dollars please.

utterance: All right. And how about the destination currency?

utterance: I need to know about the Japanese yen.

utterance: The Japanese yen?

utterance: Yes ma'am.

utterance: Alright, just one moment while I look into that for you.

utterance: Alright. It seems, right now at this moment Miss Forest, that one US dollar would be equal to one hundred thirteen point six nine Japanese yen.

utterance: OK. So. You said one dollar is one one three point six nine Japanese yen?

utterance: That is correct.

utterance: OK. could you actually tell me how many dollars it would be to equal six hundred thousand yen?

utterance: Well, I'd be more than happy to look into that for you, Miss Forest. Let's see. Right now at the current exchange rate for six hundred thousand yen, that would be five thousand two hundred seventy-seven dollars and fifty-eight cents.

utterance: OK. So that was I'm sorry. Five thousand two hundred seventy-seven dollars and fifty-eight cents?

utterance: That is correct, Miss Forest. Was there anything else that I could assist you with today?

utterance: No, no, you've been very helpful, Ginger. Thank you so much!

utterance: Thank you, Ms. Forest. I hope you have a wonderful day and thank you for calling Intellibank.


utterance: Hi. This is Jamie Cruz at Intellibank. How can I help you today?

utterance: Hi, Jamie. You know, I was going to go into the bank to settle this today just you know, it's easier sometimes just to talk to a person face to face, but where I am right now, there's a ridiculous storm. It kind of just started in the middle of the you know out of the blue, out of nowhere. so I just figured I could just call you and speak over the phone, but you know, where are you located? I'm I'm curious if you're anywhere near me.

utterance: I'm actually located in California.

utterance: Oh, OK. So you are not anywhere near me. I'm I'm in Alabama, actually. Yeah, yeah, it's it's funny. You know, this isn't really the time of year that we'd normally get storms like this, but yeah, I just, I don't want to go out in that. It's It's it's a little bit crazy. Are you do you get, I'm mean, you probably don't really get a lot of rain, huh?

utterance: Oh, wow.

utterance: no we don't usually get those type of weather related disasters. What we have here is like earthquakes and sometimes wildfires.

utterance: Oh my gosh, that must the wildfires especially must be scary. I mean, how do they go on for like days sometimes, right.

utterance: Yeah, sometimes they do end up going on for days.

utterance: Oh, that's terrifying. Oh, anyway. The whole reason I called. what I wanted to take care of today. I have a couple of things actually. first of all, I just want to schedule a credit card payment. super easy but I am just I am so computer illiterate, so I figured talking to a person would just speed things along there and make sure I didn't do anything wrong too. And, you know, I've been thinking a lot about investing. I I really I just have a savings account right now, so I would love to set up an appointment with an investment specialist.

utterance: OK. Yeah. I would be happy to help you out with both of those things today.

utterance: Great!

utterance: Can I start by getting your full name and your date of birth, please?

utterance: Yeah. Amy A M Y Shu S H U, and date of birth is six twenty-three eighty-seven.

utterance: OK, great. Six twenty-three eighty-seven?

utterance: Mhm.

utterance: OK, great, Amy. I am gonna go ahead and pull up your account. Can I start by getting your account number, please?

utterance: Yeah, it's seven two five nine six five three two zero four. And I'll I'll just give you the PIN now too cuz I have all that here in front of me. that is four three eight nine.

utterance: OK. And just to confirm, the account number was seven two five nine six five three two zero four.

utterance: Mhm.

utterance: OK, great. And I was gonna say I needed to go ahead and ask you for some security information, but you did provide the PIN, so thank you for that. And that was four three eight nine, correct?

utterance: OK.

utterance: You're welcome.

utterance: Yes.

utterance: OK. Great. And you did set up a few security questions when you created your account, so I'm gonna go ahead and ask those now. Can I start by getting your mother's maiden name?

utterance: Mhm.

utterance: Sure. It was Williamson W I L L I A M S O N.

utterance: Great, and the high school you went to?

utterance: Geibel. It's spelled G E I B E L.

utterance: OK, great. So I was able to pull up your account. And you said you wanted to make a credit card payment, correct?

utterance: Yes.

utterance: OK. Can I start by getting the credit card number, please?

utterance: Sure. It is four seven eight nine five three four six oh four three eight two four five.

utterance: OK. And I think you may have missed the last digit on that.

utterance: Oh, I'm sorry. two four five seven.

utterance: Two four five seven. OK, great. And can I have the bank account number where you want the payment to come out of?

utterance: Sure. so that is seven three eight five O eight four nine five three.

utterance: OK. And the routing number.

utterance: Sure it's five seven two three eight five two nine seven four.

utterance: OK, great. And what day did you want that payment to happen on?

utterance: Let's see. So a week from now would be the eighteenth. That would be awesome. can I set that up recurring, too?

utterance: OK.

utterance: Yes, I can go ahead and enroll you in automatic payments.

utterance: OK. That would be fantastic.

utterance: OK. So I do you I do have you down for the eighteenth and now automatic payments. You should be receiving an email from us shortly with a receipt and letting you know that you did enroll in automatic billing.

utterance: OK. Great.

utterance: So.

utterance: You mentioned that you also wanted to go ahead and make an appointment with one of our investment specialists?

utterance: Yeah. I just yeah I I, as I said, I don't know a whole lot about investing. So I would love to learn more, so I think probably the best way is just to set up an appointment and go ahead and talk to the professional.

utterance: Of course. I'd be happy to help you with that.

utterance: OK.

utterance: So I'm gonna pull up our scheduler. Is there a specific day that you wanted to do that? We also offer online and in-person.

utterance: I would love to do in person. Like I said, I'm a little computer illiterate. but, well, what are your hours, as far as when I could come in?

utterance: We have eight a.m. to six p.m..

utterance: OK, great. could we do let's see ten a.m. any weekday actually should work great. So, I guess, the next weekday that you have at ten a.m..

utterance: OK. Can I first start by getting your ZIP code?

utterance: Sure. It's nine one six oh five.

utterance: Nine one six oh five. OK. It's looks like you're gonna be at our South Robinson branch. And you said ten a.m. any weekday?

utterance: Mhm.

utterance: OK.

utterance: Yes. the next weekday that you have ten a.m. available would be great.

utterance: OK. So it looks like Wednesday at ten a.m.. Does that work?

utterance: Yes, that's perfect.

utterance: OK, great. So I do have you sat down for Wednesday at ten a.m.. You should be receiving and email about that as well with your appointment confirmation. Is there anything I can help you out with?

utterance: No, that's it.

utterance: OK. You have a lovely day.

utterance: Thanks. You too.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda how may I help you?

utterance: yeah so I'm a business and I'm dealing with a client who's out of the country in Austria right now. he's trying to pay an invoice but he wants to send it in euros. so I guess I need to find out what the currency exchange is for the amount he needs to send.

utterance: OK I can check on that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: Alright, and do you prefer that I call you Jill or Ms. Baker?

utterance: you can call me Jill I guess.

utterance: Alright, Jill so let me get this straight here real quick so you are wanting to find the currency currency exchange for euros from American dollars. Is that correct?

utterance: Yeah so I just want to make sure if I allowed him to pay in euros that it will be equivalent to the balance he owes in US dollars if that makes sense.

utterance: Yep, I can totally understand that. Let me let me look for you real quick here OK. Can I get your account number?

utterance: Yes so it's three four six zero two nine nine eight and my social security that's eight four nine two nine eight three nine zero. Did you need that too?

utterance: that that's fine Jill what is the name of the business?

utterance: Do you need my name my business name or the guy that's invoicing his business?

utterance: I just need your business name.

utterance: OK so mine's Johnson Controls.

utterance: Alright, Jill, and what is your date of birth?

utterance: It's March second of eighteen eighty.

utterance: Alright Jill it looks like there is a four digit pin number on this account. Could you share that pin number for with me as well?

utterance: Yeah, so it's six four seven eight.

utterance: OK, and what is the amount of the invoice that you have in US dollars?

utterance: So it's twelve thousand eight hundred and fifty dollars.

utterance: OK, I just want to confirm so the customer is wanting to send euros to pay the invoice to your account in the US. Is that correct?

utterance: Yeah, that's right. So he's in Austria and he's wanting to send that money in euros to me to pay that invoice he owes.

utterance: OK. Let me get that exchange rate for you. Give me just a moment OK.

utterance: OK I've never had a customer ask this kind of thing before so I'm sorry for bothering you but but I'm from England and we use pounds there so I'm not really familiar with euros.

utterance: Oh, that it's not a problem at all Jill. where out in England are you from?

utterance: I grew up in Boskow it's it's about three hours from London but I moved to the US when I was around fifteen.

utterance: What bought you to the US?

utterance: So I came here for primary school. I guess what you guys call college.

utterance: you went to college at fifteen?

utterance: Yes, so you you graduate a lot earlier over there. the average graduate graduate I guess for a college is about sixteen or seventeen years of age so I had to come to the US and then I tested to come to the US to college so you know the curriculum it was everything I already I already knew before I got here so I really couldn't go backwards to high school if that makes sense. I know you guys call it high school but I so I I I eventually I went to Washington State. I ended up going to university here in here in the US.

utterance: So that's really amazing. Did you have to take like a basic A C T test to to test into the university?

utterance: Yes, I had to do the ACT test and then I had to do an aptitude test when I got here. So I did an aptitude test at the college that basically determined that I knew what I needed to know to attend to attend university.

utterance: OK so was it hard being so young and being in college and I mean fifteen's awful young?

utterance: It was definitely different. If I stayed in England I would have I would have gone to school with my peers but being in the US there was a quite an age difference. You know the average college student here is eighteen to twenty years old. so being fifteen the age difference was a bit odd but I've always kind of felt a little bit older soul so I I seem feel like I adjusted quickly.

utterance: I can imagine Jill I don't I don't want to keep you on the phone today I do have that currency exchange information for you and it looks like the euro currency exchange for twelve thousand eight hundred and fifty US dollars is ten thousand nine hundred and ninety-nine dollars and seventy-nine cents in euros,

utterance: OK is there any way you could email that currency chart?

utterance: Yeah, I can confirm. Let me confirm your email address for you real quick Jill. What's your email?

utterance: It's J as in Jill Baker at Johnson controls dot com.

utterance: OK, I'm gonna send that over to you now. Would you like me to send you some resources for looking at current currency exchange rates in case you need them in the future?

utterance: Yeah so is there like a website or something that I can check those on?

utterance: Yeah so there are a few different sites to check those but one the one you use here at Intellibank is exchange rates dot com.

utterance: Yeah if you can send that to me that'd be really great.

utterance: Yeah, no problem at all. I'll get that sent over to you too. Alright, Jill so I've sent that information to you. was there anything else I can do to help you today?

utterance: No, I appreciate I think that's everything that I need. Thank you so much.

utterance: No problem at all Jill. Thank you for calling Intellibank. You have a great day OK.


utterance: Thank you for Intellibank we value our customers this is Brenda how may I help you?

utterance: Yes I accidentally left my card in the pocket of my jacket and then threw it in the dryer and it's melted.

utterance: Oh no OK I can help you with that. Who are my speaking with today?

utterance: It's Joe Baker.

utterance: And do you prefer that I call you Joe or do you prefer I call you Ms. Baker?

utterance: You can call me Joe that's fine.

utterance: OK Joe so if you've damaged your credit card we can order you a new one.

utterance: OK thank you that'd be great.

utterance: OK in order to get this order for you, I'm gonna need to get some information from you OK. What is your credit card or account number?

utterance: Can you hold on just one second so I can see what my credit card number is? It's three four six zero two nine nine eight.

utterance: OK Joe what is the name of your business?

utterance: It's Johnson controls.

utterance: OK and what is your date of birth?

utterance: It's March second of nineteen eighty.

utterance: All right Joe it looks like this account as afforded your pin code on it for security purposes. Could you share that pin number with me as well?

utterance: Yeah it's six four seven eight.

utterance: OK and what city and state are you in Joe?

utterance: It's Kansas city Missouri.

utterance: And what is your street address?

utterance: It's five three nine Lakewood road.

utterance: OK and the ZIP code for you?

utterance: Seven three two zero.

utterance: OK and can I also get a social security number for you Joe?

utterance: Yeah that's seven three eight zero two zero seven eight three.

utterance: OK and what is the address of your business?

utterance: It's eight three seven two Hillshire way Kansas Missouri eight three six seven two and then my phone number is eight three zero two nine eight two nine nine eight.

utterance: All right Joe I'll not need your phone number but can you confirm an email address for me?

utterance: Yeah it's J Baker at Johnson controls dot com.

utterance: OK and where do you receive your mail at Joe, is that at your business address or at your home address?

utterance: You can send everything to my business.

utterance: OK Joe and on this credit card do you want to stay on your credit card limit and do you like to see if I can get an increase for ya?

utterance: No I can stay at what I have now thank you.

utterance: No worries would like to add anyone else to this account?

utterance: No it'll just be me.

utterance: OK Joe so I'm getting this ordered for ya. Did you want have this mailed to your home or your business address?

utterance: You can send it to my house please, that's probably safest.

utterance: OK I'm gonna get that new card sent out for you give me just a moment OK.

utterance: OK thank you. Are you in Kansas City?

utterance: Yes. I'm in Kansas City.

utterance: It is snowing where you are?

utterance: No it's really cold here but it is not snowing yet.

utterance: OK hi well they said that we were gonna get like eight inches today so I was just wondering if it was still snowing or if it had started snowing where you were.

utterance: I did not hear that we were gonna get eight inches but it has not started snowing as far as I can tell yet I did hear that we were supposed to get some snow tonight but I didn't realize that it was eight inches that's an awful lot.

utterance: Yeah I just. I hate driving in the snow so I'm a little panicked about it coming in.

utterance: Well Joe hopefully it doesn't get too bad out and that the weather kinda stays predictable Joe I'm gonna go ahead and get this emails I'm sorry I'm gonna ahead and get this emailed over to you and I'm gonna email your rest of disclosure to sign for that credit card this is basically confirming that we that we did have we did have that new card sent to you the new platinum card also I have you on the phone did you maybe possibly wanna update your pin number for that credit card since you're receiving a new one.

utterance: yeah If I can that'd be great.

utterance: OK sure what would you like to choose for your new pin number?

utterance: let's choose seven four eight nine.

utterance: OK I'm gonna change that pin for you real quick. And I'm gonna get those disclosures emailed over to you, I do wanna let you know that you're gonna have to I can do an acknowledgment on the disclosure before they will actually send your card out so you'll need to actually go to your email and there'll be a link in there for your disclosure. Click on the disclosure just do an acknowledgment it's essentially just like a virtual signature and then that's what'll actually get the card processed and sent out. I have the request put in now so it'll just be a matter of like it actually being mailed once that disclosure is signed. I've got all that information switched over now, your pin as well and I'm gonna go ahead and cancel that other card that you had, I know that you said that it's damaged it's probably not usable anyways but I'm a go ahead and cancel that just in case. that way you can discard it or shred it however you wanna get rid of it but that way we don't have to worry about anybody using it after the fact. Is that OK?

utterance: Yeah that's fine thank you.

utterance: OK. All right so I'm gonna get that card closed, I've got the disclosure sent over to you and the pin changed. All right. Was there anything else that I can do for you today before before I disconnect with you?

utterance: No I think that that's everything Can you tell me really quickly too. Am I able to check my credit card balance on my online banking?

utterance: Yeah you can so when you log on to your online banking account at the top page of the page, you'll see the tabs one will be for your loan account and if you have any credit savings and checking and there you'll tap click the tab for your credit. and that credit tab will break down how much balance you owe on your card, what you have as available credit and when your next payment is and what that payment amount is. You can also submit payments through that online banking app so it's it's a pretty good resource for ya.

utterance: OK thank you.

utterance: All right Joe well thank you for choosing Intellibank. Everything should have been emailed over to you and you should be good to go with that new card, you should receive that I'll say in the next seven to ten business days the new card.

utterance: OK thank you.

utterance: All right Joe well thank you for choosing Intellibank do have a great day.


utterance: Thank you calling Intellibank. This is Lisa. How can I help you today?

utterance: Yeah. I really think the Walmart is gonna increase.

utterance: the Walmart stock?

utterance: Yes.

utterance: OK and do you have a an account with us here?

utterance: I have an account with Intellbank.

utterance: OK. And this is Intellibank. Is that the right bank you were calling?

utterance: Oh yeah. Intellibank. Yeah.

utterance: OK. That's good. Let's pull your account up here. Where's your account information at? Do you have it ready?

utterance: Yes. I have it here.

utterance: OK. Go ahead and give me your first and last name.

utterance: Jamie Couch.

utterance: Good and your address please.

utterance: Eighteen thirty-five Rice. R I C E. Boulevard. And that's in Fairbourne, Ohio, four five three two four.

utterance: Great. And your Social Security number?

utterance: It's two six nine six eight four three seven three.

utterance: Thank you. And your business phone number please.

utterance: Six one four two three four two two one one.

utterance: And your driver's license number?

utterance: My driver's license is F as in fan. T as in Tom. Two eight zero eight eight one.

utterance: Great. Thank you. And what state was that issued in?

utterance: Ohio.

utterance: OK. Great. And just to verify your business name is Brass and Chain?

utterance: Yes.

utterance: And you're the sole owner?

utterance: Yes.

utterance: Could you give me the establishment date?

utterance: January first twenty twenty.

utterance: Thank you. And do you have a stock brokerage account?

utterance: yes I do.

utterance: OK. And can I have that number?

utterance: Seven five six seven five four three.

utterance: Thank you and it seemed like you were interested in purchasing Walmart stock. Did I have that correct?

utterance: yeah. I think that's a good idea.

utterance: OK. And do you know how many stocks you want to purchase?

utterance: Fifteen.

utterance: Great. OK. And what happens is we use a market order to place your order. So when I put the order through it will put it through at the price that the stock is currently at on the market. OK? Is that. Does that sound like something you wanted to do?

utterance: Is there anything option?

utterance: Not through Intellibank, no.

utterance: OK.

utterance: Most banks do market order because it brings it to the current price.

utterance: OK. That's fine.

utterance: OK. So it looks like the the current price which might not change that much between now and the time I put it through is one hundred and forty-nine dollars and twenty-six cents.

utterance: That's fine.

utterance: OK. So we. For fifteen stocks, that's OK with you?

utterance: Yes.

utterance: OK. And can I ask why you're interested in buying stock?

utterance: I just think that Walmart's getting a lot of customers. I think it's a good buy.

utterance: OK. That sounds like it's a good plan to me. Which account did you want to pay from that from. Your account is. Options are your checking account, your savings account, or one of your credit card accounts.

utterance: I think I'd like to use my checking account.

utterance: OK. That's fine. Can you verify that number?

utterance: It is two nine zero four five seven one two.

utterance: Thank you. All right. So the estimate cost is going to be about nineteen thousand dollars. Do. Would you like me to go ahead and put that through for you?

utterance: Let me think about that for a minute. You said nineteen thousand?

utterance: nineteen hundred. I'm sorry.

utterance: Nineteen hundred.

utterance: Yes.

utterance: Yeah. That sounds right.

utterance: OK. That sounds good to you. All right. I'm going to go ahead and put that payment through but before I do. Is there anything else I can do for you?

utterance: How's the weather there?

utterance: Oh, it's not bad here. How's it there?

utterance: It's. It's good here. It's a little chilly but it's good.

utterance: What's the weather. What's the temperature I mean.

utterance: Sixty-five degrees.

utterance: Oh, that's not bad. It's about seventy-five here so we're a little warmer.

utterance: Yeah.

utterance: It makes it nice. All right. Well I'm going to go ahead and put that through for you.

utterance: OK.

utterance: Oh. By the way, can you tell me about online banking?

utterance: Sure. You don't have it set up yet?

utterance: Not yet.

utterance: OK. So what happens is after we hang up, you're going to go to W W W dot Intellibank dot com or download the Intellibank app on your telephone.

utterance: OK.

utterance: And then you're going to click register. And it's going to ask for your name, for your date of birth, your Social Security number, your address. All the things that we verified over the phone here.

utterance: OK.

utterance: And then that will set up your account and you'll immediately be able to see your account information as long as you provide the right registration information.

utterance: OK.

utterance: That will let you set set up an invest account online and you'll be able to buy the stock online next time if you would rather than call.

utterance: OK. Can I sell too?

utterance: You can sell stock. You can buy stock. You can look at reports to see what's trending.

utterance: OK.

utterance: How does that sound?

utterance: Sounds great.

utterance: All right. I went ahead and put that stock through for you. Is there anything else I can do for you today?

utterance: Not today.

utterance: All right. You have a good day Ms. Couch.

utterance: You too.


utterance: Hello and thank you for calling Intellibank.

utterance: Hm.

utterance: This is Franklin, how may I help you today?

utterance: Hello Franklin. You're sounding happy to be where you are.

utterance: Oh I'm sorry about that, let's see if I can liven up a little bit for you. I I guarantee you that I enjoy my job here at Intellibank and I am going to try to sound happier so that you have a better Intellibank phone baking experience.

utterance: Thank you Franklin. Thank you so much.

utterance: may I ask you what's the reason for the call today?

utterance: I'm just calling because I would like to get a corporate card started here.

utterance: OK and do you already have an account with us?

utterance: I sure do.

utterance: Great.

utterance: Mhm.

utterance: So let's go ahead and pull up your current account.

utterance: Mhm.

utterance: And to do that we're gonna start by asking you your full name, first and last, as it appears on your Intellibank account.

utterance: Mhm.

utterance: Mhm.

utterance: OK and that's Tabitha Tustoe.

utterance: All right. Can you please spell your last name?

utterance: Tustow, T U S T O E. Tustoe.

utterance: OK.

utterance: Mhm.

utterance: And I am going to need your date of birth?

utterance: OK and that is going to be May twenty-ninth nineteen seventy-seven.

utterance: All right.

utterance: Mhm.

utterance: And I'm gonna need your social security number and your drivers license or state issued ID number?

utterance: Mhm.

utterance: OK and my social security number is six six zero four three two one zero and my drivers license number is C two one zero four three nine eight.

utterance: All right. And to finish pulling up this account I just need your four digit PIN?

utterance: OK one four two four. OK.

utterance: OK. One two three four, one two four four.

utterance: One two two four.

utterance: One two two four.

utterance: Yes, sir.

utterance: Great. All right that lets us in to the account. I got it all pulled up here.

utterance: Thank you.

utterance: Mhm.

utterance: Thank you.

utterance: So you were asking about a corporate credit card today?

utterance: I was.

utterance: We have the gold, the silver and the platinum.

utterance: Mhm.

utterance: how much were you looking for?

utterance: Hm. Hm. I was I was looking for the maximum, maximum amount of credit available. What is that?

utterance: Well that would be a hundred thousand dollars.

utterance: And which card would that be?

utterance: That would be our platinum card.

utterance: OK. OK great. That sounds good then.

utterance: Should we start the platinum card ?

utterance: Please.

utterance: All right.

utterance: Please.

utterance: We will start your application.

utterance: OK.

utterance: So to start I'm going to need your business' sname?

utterance: OK and that's Tabitha's Tasty Treats.

utterance: All right.

utterance: Mhm.

utterance: And what is the email address associated with that business?

utterance: T T Taste for life at iCloud.

utterance: And are you the sole owner of the business?

utterance: I most certainly am. Mhm, yes.

utterance: And what was last year's gross income?

utterance: Last year's gross income was one hundred oh I'm sorry one million dollars.

utterance: That was a million dollars? OK. And what is the business' tax ID number?

utterance: Mhm.

utterance: The business' tax ID number is six nine one three two two one two one.

utterance: And what was the date that your business was established?

utterance: The sixteenth of November in two thousand and two.

utterance: Great.

utterance: Mhm.

utterance: Well, that is all the information I need from you for the application.

utterance: Oh perfect.

utterance: And now to submit the application I'm just gonna need your security answer, which is what was your first pet's name?

utterance: Mhm.

utterance: Oh that would that would be Tee Tea.

utterance: just two letter, T and T, or spelled out?

utterance: T E E T E A.

utterance: All right that is correct.

utterance: Thank you.

utterance: Well I have submitted your request for our business platinum card, and because of the amount we are it is going to take three to five business days to get the results back.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: But we will let you know either by email or by mail.

utterance: OK. That sounds really wonderful. Thank you very much.

utterance: Is there anything else I can help you with today?

utterance: No.

utterance: Then thank you for calling Intellibank.

utterance: OK.

utterance: Have a wonderful rest of your day.

utterance: Goodbye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Brian. How may I help you today?

utterance: Hey, Brian. My name is Brad and just going through a tough time, I mean, just you know I I've been a small banking customer with, small business banking customer with y'all for six years and it's been fine and everything. I just feel like I looking for a new direction not necessarily like leaving y'all but just like there's something about my business plan that's not really doing doing a job and you know and I'm just wondering if you could connect me to a financial advisor or something. You know, I know y'all are a big bank and you know, seen your commercials lately lot, you know, a lot of money being put into it. So I'm like you know figured I'd call and see what you can offer.

utterance: Well, we do have financial advisors and we can absolutely set you up with an appointment with one. unfortunately I'm not going to be able to transfer you to one today but we can set up the earliest available appointment for you. All I need to do is start by logging in to your account. So would you mind if I asked you a couple of security questions?

utterance: You guys can't you guys can't connect connect me to one right away?

utterance: Unfortunately I can not connect you right now. The financial advisors are people who require appointments to be set up. everyone is booked for today. And unfortunately through this week. but if you're looking for a telephone appointment I can get you a telephone appointment set up next week or if you were looking for something in-branch. If you'd like to go in we can look that up too. And possibly get you something in branch as soon a possible. but to do that I am gonna have to first log into your account.

utterance: I you're booked for the whole week? What is this like the DMV? Like.

utterance: I you know, I'm very very sorry. It's a time period right now where a lot of people are going through financial frustrations. there's a very uncertain future for a lot of people and now more than ever people are taking advantage of our financial advisors so our appointments are a little booked up. especially our phone and video communication appointments but like I said, if I can get all of your info I can check and see if there's a local branch with appointments available.

utterance: Right. let's do it.

utterance: All right. Can I please get your full first and last name as it appears on your account?

utterance: first name is Bradley. B R A D L E Y. Person. P E R S O N.

utterance: Great. And your date of birth?

utterance: December first nineteen seventy-nine.

utterance: The last four of your social?

utterance: last four of my social is nineteen seventy-nine.

utterance: And the last thing to pull up your account I'm gonna need your four digit security PIN.

utterance: why do you need this much info? You know hold up, all right, hold up. I I I gotta check that real quick.

utterance: All right. That is not a problem. I can hold as long as you need.

utterance: All right. I think it's five one two three.

utterance: that is correct. All right. I have your account pulled up here. Were you looking to receive a phone call or did you want to come down to one of our branches?

utterance: I I mean the nearest branch is pretty far, man, so maybe just let's do a phone call even though that's not preferable for me but let's do a phone call.

utterance: All right. Sorry about that. how would next Monday be for you?

utterance: Next Monday. Y'all are real about this whole one week book thing. I, you know what choice do I have? Next Monday. Let's do it.

utterance: And would you rather do a morning or an afternoon?

utterance: You gotta be more specific than that, man.

utterance: Well, I have a ten a.m. if you'd like or I have a two p.m.

utterance: Two p.m.

utterance: All right. I have you all set for a telephone appointment with a financial advisor next Monday at two p.m. Is there anything else I can do for you today?

utterance: Nah, Brian. Appreciate your help.

utterance: Well then, thank you for calling Intellibank and you have a wonderful rest of your day.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. My name is Bernadette. How may I help you tonight?

utterance: Hi Bernadette. My name Dane my my name my name is Damien and I'm calling to make a transfer from one of my accounts to the other.

utterance: Good evening Damien. How are you tonight? I'd be glad to help you. How are you doing tonight?

utterance: Well it sounds like I'm doing a little better than you, Bernadette. How is your night going?

utterance: Oh.

utterance: oh thank you so much it's it's been a long day but I'm doing I'm doing pretty good.

utterance: It has been a long day. I guess that's going around for everyone.

utterance: Yeah. Yes but I'm I'm definitely here to help you. So you would like to make a transfer from one account to the other, you said?

utterance: Yes yes that is correct.

utterance: OK great. Let me just get a little information from you and then I'd be glad to help you with that. Can you spell your first name for me please?

utterance: Yes. It's D A M I E N.

utterance: D A M I E N.

utterance: Yes.

utterance: OK and Damien your last name please.

utterance: My last name is Williams.

utterance: Williams, W I L L I A M S?

utterance: That's correct.

utterance: OK great. And for security purposes may I have your date of birth?

utterance: Yes. It's ten twenty-six eighty-nine.

utterance: Ten twenty-six eighty-nine.

utterance: That's right.

utterance: OK.

utterance: Well thank you Bernadette, I appreciate it.

utterance: Certainly, certainly.

utterance: I was being sarcastic because today's my birthday. But

utterance: Oh my goodness I didn't realize that! Oh you know what? Thank you for waking me up. I obviously it's been a long day. Happy birthday to you.

utterance: Thank you I was just joking with you, but thank you.

utterance: OK. No no, absolutely. so Damien, which account would you like to make the transfer from and which account would you like to transfer into?

utterance: I wanna go from my preferred

utterance: Your preferred checking account?

utterance: Yes.

utterance: Business.

utterance: Preferred checking account. OK.

utterance: The one.

utterance: That the this is the one for it. The number is four one six three eight eight.

utterance: Four one six three eight eight. Thank you very much. I was just about to ask you for the account number. four oh I'm sorry. One more time for me? I I just lost it on my screen.

utterance: Four one six three eight eight.

utterance: OK. Four one six three eight eight. All right and.

utterance: What is the amount that you would like to transfer?

utterance: could you hold on for a second?

utterance: Certainly.

utterance: OK six thousand.

utterance: Alright six thousand dollars from your preferred business checking account and which account would you like to transfer that into?

utterance: I forgot to ask. Is there a fee to make this transfer?

utterance: To make this transfer over the phone no there is no it would be since you are a business preferred account member with us fees are waived for transfers.

utterance: Excellent. I'd like to send it to my total account six eight three eight one two.

utterance: OK. So from your your business total account and that account number is six eight three one two?

utterance: Oh no sorry. Six six eight three eight one two.

utterance: Six eight three one I'm sorry one more time, I apologize.

utterance: Six eight three eight one two.

utterance: OK six eight three eight one two. All right. Lemme just input that.

utterance: Yes.

utterance: We need to get you some caffeine, Bernadette.

utterance: Though I you know, I sorry it's also my screen, it's it's been freezing on me all day today.

utterance: Got you.

utterance: I guess.

utterance: Guess we have a lot of customers that need help so the system is very busy tonight.

utterance: Oh you know what? I'm gonna I'm gonna write your your boss a strongly worded letter letting them know that they need to upgrade your electronics. We need to get you an a MacBook or an iMac. We need to get you an iMac.

utterance: Yeah.

utterance: I would love that. That would.

utterance: We're gonna

utterance: Just upgrade you.

utterance: That would be great. unfortunately our equipment is it's sophisticated but it's not that sophisticated. It would be great!

utterance: Well, I know they're recording this call so if you guys are listening to this call, you hear this excellent customer service that Bernadette is providing and she deserves a raise and new electronics! Thank you very much and this is coming from a satisfied customer.

utterance: Well Damien I have to say you're you're making my night. I'm almost at the end of my day and you're you're a wonderful way to finish off my day so thank you for that.

utterance: Thank you.

utterance: OK so Damien I do have that information loaded and I'm just waiting for the confirmation number. Just bear with me one moment.

utterance: OK.

utterance: K.

utterance: So where are you from Bernadette?

utterance: Oh well, originally I'm from Pennsylvania but now I live in the beautiful state of Florida.

utterance: Ah. Real muggy down there though right?

utterance: It is very muggy here quite a bit yes. So where do and Oh I I see right here where you are. I have all your information so.

utterance: Yeah I'm not currently home though.

utterance: Oh I see. OK so Damien I the transfer was complete. Just to verify we transferred six thousand dollars from your business preferred account into your business total account. And that should be available for you at any time. There is no hold since you are a valued business preferred customer.

utterance: Yeah.

utterance: Superb.

utterance: OK well very good. So is there anything else I can help you with? May I for example offer you further information about accessing online banking for yourself?

utterance: I would hate to trouble you further, Bernadette. I just want you to enjoy the rest of your night and I appreciate your excellent .

utterance: Oh.

utterance: Here.

utterance: You are so welcome but it's no trouble if you do need any assistance. I'm happy to help.

utterance: No, I think I'm all good for the day.

utterance: Alright. Well Damien, I wanna thank you for being one of our valued customers here at Intellibank and I wish you a lovely evening.

utterance: Likewise. Good night.

utterance: Thank you. Good night.


utterance: Thank you for calling Intellibank. This is Steven, how may I assist you?

utterance: yeah, how's your day going so far?

utterance: my day's going pretty good, sir. How's yours?

utterance: It's going pretty good. I'm thinking about getting a loan and I was wanting to know what type of documentation that I might need to apply for the loan.

utterance: All right, certainly. so, for that we would need a copy of your business license, two years of your personal tax returns, two years of your business' tax returns and two years of the year-end financial statements.

utterance: OK. and how would I submit those documents?

utterance: Yeah, so those documents can be mailed, faxed or emailed or you can upload them electronically through online banking. the easiest way to do it is to submit them through online banking. then. Or email them as those will be the the fastest turnaround time.

utterance: OK. I don't have online banking. Is that something that you could set me up with today?

utterance: It certainly is something that I can get you set up with.

utterance: can I have your name and date of birth please?

utterance: Dan Thomas. T H O M A S and my date birth is May twelfth nineteen sixty-one.

utterance: Thank you, and then can I have your authenticating PIN number?

utterance: One zero six two.

utterance: Thank you, and then the account number for your account please.

utterance: OK. Hang on just one second. Let me see if I can find it.

utterance: OK, no problem.

utterance: Well I can't seem to locate that.

utterance: All right, sir. Well unfortunately without that number I won't be able to access your account or set up online banking for you today, but you can certainly feel free to call back if you do find that number.

utterance: It should be stated on one of your previous bank statements. if you happen to be able to find one you can call us and we can get the online banking taken care of for you.

utterance: All right, that sounds great. can you tell me where to find these documents that you that's required to submit a loan?

utterance: absolutely. So your business license should be something that you have a copy of probably physically on site at your business address and if you need a certified copy of it you can get one through the country clerk's office for wherever your business is located.

utterance: Your personal tax returns can just be copies of the taxes that you filed.

utterance: Whether you filed those personally yourself or if you file them with a an accountant you should have copies of those in your files or your accountant should be able to get access to them.

utterance: your business' tax returns, again depending on who files your taxes for your business, those should be documents that you have in a file or your accountant would access to and then your year-end financial statements, again would be something that would be something that your accountant or business administrator would have access to depending on how you keep those records. if you use an online accounting software such as QuickBooks then that is just a report that you would run on there and then you can print that out or download it to submit.

utterance: All right. That sounds good. can you tell me what type of credit cards that you offer?

utterance: Of course. we offer three different types of credit cards for businesses. We have our Intellibank Business Platinum Card, our Intellibank Business Gold Card and our Intellibank Business Silver Card.

utterance: OK, and which one is.

utterance: Does not charge a fee?

utterance: both of our. Both our Business Gold and our Business Silver card have zero annual fee.

utterance: the main difference between those is that the Business Gold Card does offer a two percent cashback rewards on gas and grocery purchases and the Business Silver Card does not offer any cashback rewards.

utterance: OK, sounds good.

utterance: All right. Well I apologize that we weren't able to get your online banking set up, but if you do find that information feel free to give us a call back and we can get that set up for you pretty quickly.

utterance: Is there anything else that I can assist you with?

utterance: I don't believe so.

utterance: All right, sir. Well you have a fantastic afternoon.

utterance: All right. Thank you.

utterance: Thank you. Goodbye.


utterance: Thank you for calling Intellibank. This is April. How can I help you?

utterance: Hey April, how you doing today?

utterance: I'm doing pretty well. How about yourself?

utterance: I'm doing pretty good. I'm wondering if you could help me? If if you're the person to talk to about going about this. You see I have a business and I've been in business many years now, over twenty years and things have been good. I I've been truly blessed and I'm getting up there in age you know I'm over the fifty hump now and I I've never done this and I I've heard people talk about it and I think I should really start doing this and that's like talk to some type of financial advisor about really starting to invest my money and help it grow even more and work for me God forbid in case something does happen, my family is taken care of even better then what I can do right now so would I be able to talk to you about being able to talk to somebody or?

utterance: Yes, actually I can I can get you an appointment to speak to one of our financial advisors.

utterance: Oh OK, that that would be amazing.

utterance: Yeah.

utterance: Yeah, I mean that is what we are in business for to to be there especially to advise for financial situations. We have some of the top financial advisors in the country.

utterance: OK.

utterance: That work for Intellibank so let me set up an appointment for you. Let's see what. We'll talk about dates and times that work for you.

utterance: OK.

utterance: What's your name?

utterance: my name is Mark. It's Mark Mahoney.

utterance: OK, Mark and how do you spell your last name?

utterance: M A.

utterance: Mhm.

utterance: H O N E Y.

utterance: OK, and is it Mark with a C or K?

utterance: K.

utterance: OK, great. OK, so what dates did you have open? Do you know like when do you have availability?

utterance: Let me look at my calendar.

utterance: Sure, take your time.

utterance: probably either the tenth or eleventh this of this coming week.

utterance: OK, and what time?

utterance: mornings are definitely best. Preferably you know first thing in the morning like nine a.m. nine thirty a.m..

utterance: OK, so also would you like to go in person and sit down with one of our financial advisors or would you like a phone call or do you want. We could do a Zoom call?

utterance: oh wow. OK, that's that's very convenient. I wasn't expecting that.

utterance: Yes.

utterance: you know what maybe we'll do the Zoom cuz that would be easier. Save me the the travel time and yeah, that would that would be amazing.

utterance: OK.

utterance: OK.

utterance: OK, perfect so we'll do a Zoom call. Let me see who's available for the on the tenth or eleventh.

utterance: OK.

utterance: OK. OK, so on November tenth we have a nine thirty.

utterance: OK.

utterance: OK, with Michael.

utterance: OK.

utterance: So we'll do a nine thirty Zoom set up. I'm gonna set up the link right now for the Zoom.

utterance: OK.

utterance: Hang on. OK, Michael is amazing. You're gonna you're gonna love it. You know he's gonna talk to you about investments, about loans anything that can really skyrocket you financially he's gonna do. Like he's a whiz. He's awesome.

utterance: He he you know it's it's really it's kind of a scary crazy thing I mean a person like myself I have just thought this for years you know you you work hard you save your money and you keep working hard at it but.

utterance: Mhm.

utterance: There's there's avenues out there with people in the know-how like these financial advisors if you talk to them they can direct you in ways where your money can work hard for you instead of you working hard for the money.

utterance: Exactly, exactly. So many people miss out on these opportunities that are out there for them that they can utilize and make their money work for them like you said. It's really exciting. really I'm very excited about that here at Intellibank but anyway so can I have your email so I can send you the Zoom link?

utterance: Yeah, it's it's Mark Mahoney.

utterance: OK.

utterance: Sixty-nine.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK, all right, so I sent you over the Zoom link so on that day you'll just you know go to that link and there's an ID number for the meeting in there.

utterance: OK.

utterance: All the instructions are in there. If you have any problems at all, just you know just give us a call right away our customer service line is is always open. It's open till eight o'clock eight p.m..

utterance: OK.

utterance: Eastern time if you ever need us but yeah, so that's all set and is there anything else I can help you with? Did you wanna know anything about our online banking?

utterance: no actually I take full advantage of the of the online banking. Yeah, yeah I'm I'm already on that, so yeah.

utterance: Oh, you do. OK. Perfect.

utterance: All right.

utterance: well Mr. Mahoney I can not wait for you to have your meeting with Michael. I think you're gonna be very inspired. It's gonna be awesome. And is there anything else I can do for you while I have you on the phone?

utterance: No, that's everything. Thanks so much and I'm really looking forward to this.

utterance: All right, have a great day.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Rhiannon. How may I help you today?

utterance: Hi yeah I get an email from you guys. just I wasn't sure about it. just was looking at some of the rates they were kind of out there but I'm interested in knowing wanted to get some clarity on it. Some about your corporate credit card. I wanna apply for it but just wanna make sure that I'm on the same page. And before I do.

utterance: OK. Absolutely I'd be glad to help you with that. And may I ask your name please?

utterance: yeah it's Aaron Grimes.

utterance: OK E R I N?

utterance: A A.

utterance: R O N.

utterance: Oh.

utterance: Of course. OK and Grimes G R I M E S? OK Aaron and you you got a letter in the mail from us and you just want some clarity about the rates?

utterance: Yes.

utterance: That's right.

utterance: And it's for the corporate credit card?

utterance: That's right.

utterance: OK and we have two types. We have our business gold and our business silver card.

utterance: Did you did you know which one you'd like to apply for or did you need me to go over that with you?

utterance: I think it's the silver.

utterance: The silver card? OK. Not a problem. So the you were talking about the interest rates?

utterance: Yeah, yeah. The Silver for sure.

utterance: Yeah what was it low or high on the silver?

utterance: well because at at Intellibank we do try to keep the rates as low as possible.

utterance: But do keep in mind that it is determined by your credit score as well. So there's no way to give you an exact number until the application is processed.

utterance: But the rates are anywhere between eight to fourteen percent.

utterance: Oh eight to fourteen percent. OK. All right, well let's do the silver.

utterance: Yeah.

utterance: OK.

utterance: Yeah much lower than if you went to a a regular bank or you know what?

utterance: Sounds like it.

utterance: One of our competitors.

utterance: that's why I called yeah.

utterance: OK great, so let's go ahead and do the application then?

utterance: OK. Yeah let's start it.

utterance: OK, very.

utterance: Good.

utterance: Get started.

utterance: And the the card will be under your name?

utterance: Yeah, I'm gonna give you. Yeah, so it's under Aaron Grimes and I'll Give you the email right now cuz if you're probably ask for that as well.

utterance: Aaron Grimes d~

utterance: Just.

utterance: I sure will, but can just bear with me a moment till I get to that screen?

utterance: Sure, yeah. OK. That's fine.

utterance: And I'm talking as we're typing too so bear with me as hopefully I'm keeping up.

utterance: OK.

utterance: OK Aaron I will need your social security number please.

utterance: Sure it's seven two five.

utterance: Seven two five.

utterance: Three two seven six oh oh.

utterance: Oh oh. OK very good. And may I have your drivers license please? The drivers license number.

utterance: Yeah sure it's D L seven two six nine eight.

utterance: OK. seven six nine eight?

utterance: Yeah.

utterance: OK great. And what state is that issued in?

utterance: Park City.

utterance: Park City.

utterance: Uh-huh.

utterance: the state?

utterance: I'm sorry Utah.

utterance: OK. I was thinking Park City was in Utah. OK, but I just wanted to make sure.

utterance: Well, yeah I

utterance: Yeah, my bad.

utterance: That's OK. I know it's been a long day for all of us.

utterance: And what is your four digit PIN number that you have with the your other accounts?

utterance: It's one eight seven six.

utterance: One eight seven six.

utterance: Yeah and I think I have that with yeah. It's what I do. Yeah I think it's Intel Intel should know that.

utterance: with Intellibank we ask you for it because once we input it in the system it's not saved for us to see.

utterance: That's your that's your security information.

utterance: OK got it.

utterance: But your the only one that should have access to that so that's our way of verifying.

utterance: Got it. OK.

utterance: Cool OK.

utterance: OK, great. And now I will be asking you for your email address.

utterance: Great.

utterance: yeah.

utterance: Wait is that the. Yeah that's that's the email address that I have right now.

utterance: OK that's snow machine at Gmail dot com.

utterance: OK and is snow machine all one word?

utterance: Snow machine is all one word.

utterance: OK great snow machine at Gmail dot com.

utterance: Yeah.

utterance: and what is the name of your business?

utterance: Ice cream man.

utterance: Aww.

utterance: Ice cream man Yeah. Ice Cream Man Inc.

utterance: OK.

utterance: Brings back childhood memories.

utterance: Yeah well you know snow machine machine ice cream man, but

utterance: Yeah.

utterance: it's the business I it's the business I business in.

utterance: And are you the sole business owner?

utterance: I do I am.

utterance: Great and when did you establish your business?

utterance: about six years ago.

utterance: OK.

utterance: so about two thousand fourteen.

utterance: OK.

utterance: And what are your gross annual sales?

utterance: right now we're doing what it's one hundred and ten thousand.

utterance: That's a lot a ice cream.

utterance: Yeah.

utterance: And your tax ID number?

utterance: Tax ID is. Oh let me see. Tax ID, tax ID, tax ID lemme.

utterance: Give me one second. Gonna pull it up real quick.

utterance: OK.

utterance: OK here it is. It's seven three two five six eight nine two three.

utterance: Very good thank you. And your business address?

utterance: is that my oldest business address or my my. No no like.

utterance: That would be up to you. That wherever your business is currently located.

utterance: Yeah, yeah. No, no I think it's my current one.

utterance: Old business address what am I talking about. it's seven three eight.

utterance: Seven three eight.

utterance: Pecule.

utterance: Pecule.

utterance: Dirve.

utterance: Okay.

utterance: Park City Utah seven two eight nine three.

utterance: Great That's all I need from you on my end. I go. I went ahead and processed this. I just sent you a link. so you can upload photo documentation of your tax ID and drivers license number.

utterance: Great.

utterance: And that will complete your application.

utterance: And then after that it will take seven to ten days to generate your application approval process.

utterance: Lovely you've been so helpful.

utterance: Oh glad to help you. Thank you again for calling Intellibank and have a great day.

utterance: You too. Bye bye.

utterance: Thank you.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. This is Robert. How may I help you today?

utterance: Hey, Robert oh that's great. That's my name too. That's crazy. Anyways yeah I just had a little bit of personal things come down. The the wife and I divorced. So I was just kind of coming to update a few things on the account.

utterance: Oh.

utterance: OK well we should be able to take care of most of that here over the phone. I would recommend starting by changing your security pin. If that sounds good to you and that is something that we can take care of over the phone as long as you can provide me with all of the necessary information to do so. is that something you'd like to move forward with today?

utterance: OK.

utterance: Yeah yeah, that'll be great yeah cause yeah. like to maintain the yeah, separations separation so.

utterance: Great.

utterance: Then we just need to start out by getting your full first and last name as it appears on your account.

utterance: OK yeah, it's Robert Smith.

utterance: OK, Mr. Smith and I'm gonna need your date of birth.

utterance: Alright, that's excuse me December first nineteen eighty-two.

utterance: OK, so that's twelve one eighty-two and I'm going to need your account number.

utterance: OK let me pick that up. It's four nine two one one six.

utterance: OK, and in order to change your pin, I'm gonna need your current pin.

utterance: OK let me find that for you. You get this request a lot?

utterance: Oh yeah.

utterance: Yeah.

utterance: Yep couple of times a day.

utterance: About yourself, you in a relationship?

utterance: No went through the same thing.

utterance: Aww man .

utterance: Changed my pin number immediately.

utterance: That's all right. Here's my old pin number. six one nine four.

utterance: Yep.

utterance: Alright, six one nine four. Great, we are in your account. That all checks out. so in order to change your pin, I'm gonna need to ask you a couple of security questions and then we'll be able to proceed. So first off what is your mother's maiden name?

utterance: Price.

utterance: Alright, I have that here Price and what is the name of the street you grew up on?

utterance: Clear True Lane.

utterance: OK that is correct as well and finally what was your first pet's name?

utterance: Chase.

utterance: OK, that does not seem to be coming up. Could there be a different name for your first pet?

utterance: Oh.

utterance: let me see

utterance: That's wild. It's not Chase huh? I think it's Bubbles. Maybe Bubbles. Might have been joking around. You know sometimes give fake nonanswers for these things so.

utterance: Got you yes. I've done that myself and then you can't remember the fake answers and yeah it that's why I I always recommend keeping the answers somewhere but writing them down and putting them in your computer can also be dangerous so who knows?

utterance: Yeah it's

utterance: It's been everything's been everywhere right now, stuff been in the house, out the house happens of course I guess change this pin with with you know the current situation which you know all about that it's just.

utterance: Well, hopefully this'll be smooth for you and we can take one thing off your plate this afternoon.

utterance: what do I have .

utterance: I appreciate it.

utterance: Alright, so now that I've gotten that info we can go ahead change your pin. so what I'm gonna need you to do is I'm going to need you to enter into the phone the current four digit pin that you just told me. So go ahead and do that now.

utterance: Alright.

utterance: Alright and now I'm gonna need you to enter in what you would like your new pin to be and just reenter that pin for confirmation. Alright sir it looks like you are all set and your pin has been changed. Is there anything else I can help you with today?

utterance: naw you've been great. This is that's a good step forward.

utterance: Well, good luck with everything and thank you very much for being an Intellibank customer and giving us a call today. Have a nice rest of your day.

utterance: Thank you, You too Robert.

utterance: Bye.


utterance: Thank you for calling Intellibank, business and commercial banking division. This is Amber, how can I help you?

utterance: Yeah. Hey Amber, this is John Rivers at John Rivers Pizzeria.

utterance: Hello John. How can I help you today?

utterance: Oh, I was I have to pay for some pepperonis and I can't figure out this mobile checking app that you guys have. Ever since the update it's just been really hard to use.

utterance: Oh.

utterance: I'm sorry to hear that.

utterance: Yup, we did do an update and we made a lot of changes to it so that's understandable.

utterance: I'd be happy to walk you through it if you'd like. Or, maybe I could just help you through the phone if that'd be easier for you?

utterance: You know, if

utterance: I could just do it over the phone, that would be great.

utterance: Certainly, I can definitely help you

utterance: what exactly were you looking to do? You said you needed to make a payment?

utterance: Yes.

utterance: For a product? OK. Were you looking to make a payment specifically to the vendor were you looking to do. You know, a transfer between your accounts?

utterance: I .

utterance: I was looking to pay a vendor.

utterance: OK. Yup. I can definitely help you with that.

utterance: I. I think

utterance: That's called a money transfer?

utterance: well.

utterance: It's. It's actually an internal transfer. It's an internal transfer if you are looking to make the transfer between your account and another customer's account here at the bank.

utterance: Oh, OK.

utterance: Oh. OK. Yeah, that that's what I'm trying to do, yeah.

utterance: Is that.

utterance: That's what

utterance: You wanted to do. OK.

utterance: Yup I can definitely help you with that here. Just give me one moment to pull up my screen.

utterance: OK. I just need to get a little bit of personal information.

utterance: Yeah, sure. My checking account number is zero two two one seven three, and my PIN is fifteen ninety-five.

utterance: OK. Thank you for that. can I please get the first name on the account?

utterance: John Rivers.

utterance: And can I please get the date of birth on the account?

utterance: One eighteen of eighty-nine.

utterance: OK. How much are you looking to transfer?

utterance: six hundred and eighty dollars.

utterance: Six hundred and eighty. OK

utterance: Do you have the account number of the other party's?

utterance: yes.

utterance: Yes please hold while I get that.

utterance: OK.

utterance: All right yes their routing number is it? You said you needed?

utterance: since this is an internal transfer I just need the account number.

utterance: Oh OK that's zero two two one seven three.

utterance: OK. Thank you.

utterance: OK. So I have made the transfer of six hundred and eighty dollars from your total checking into their account.

utterance: that is an immediate transaction, so it will reflect on both your ends.

utterance: Is there any thing else I can help you with today?

utterance: No you've been great, thank you.

utterance: OK. Well then you have a good rest of your day.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling the Intellibank, home of the Smart Savings and low-rate SBA loans. My name is Robert. How can I help you today?

utterance: Hey, Robert. How you doing?

utterance: I'm doing great. How are you doing?

utterance: Good, good, good. I'm just calling to see if I can get a bank statement today.

utterance: Absolutely you can.

utterance: I've been online and I'm not sure what's you know. I've I've been on hold for a little bit so just wondering you know how long is this gonna take.

utterance: Well, it shouldn't take very long, sir. We can just. I can walk you straight through it and by the time we are off the phone have them sent have it sent your way. May I ask who I'm speaking with?

utterance: Steve Davis.

utterance: All right, Mr. Davis. There's a four digit PIN number that is associated with your Intellibank account. Can you give me that PIN please?

utterance: All right. That's three seven six two.

utterance: Three seven six two.

utterance: Yeah.

utterance: OK. Give me one moment while my computer opens this up. All right, Mr. Davis. I have your account pulled up here. Can you verify your date of birth for me, please?

utterance: Yeah, that's eleven twenty-two eighty-five.

utterance: Eleven twenty-two eighty-five. Got it. OK and the bank statement that we're pulling for the account that we're pulling this bank statement from, what is that account number?

utterance: Oh yeah, OK. I got a few different accounts. Give me a minute.

utterance: Sure, sure. Take your time.

utterance: All right. It's two three six nine eight four nine three seven oh nine B S.

utterance: Seven oh nine B S?

utterance: That's right.

utterance: OK, great.

utterance: That should be the That should be the joint account right there.

utterance: That is the account. That's also a Diamond checking account. So congratulations for being such a long time member.

utterance: All right. What do I get today for that?

utterance: Well you know.

utterance: Gonna get a the lower interest rate?

utterance: Well, we'll blow up a balloon in your honor. Does that? Is that all right?

utterance: Let me ask. Let me ask you this. If I blew up a balloon in your honor. you know where I'm going with this.

utterance: Feel good about that.

utterance: Is it a clear balloon with glitter inside? Cuz that that might make a difference.

utterance: You know, if that floats your boat. I can I can get that.

utterance: Well, it makes it more fun when you pop them. But, we're getting off subject and this is We're talking about my balloon and we're really focus. We should be focused on your balloon. But, but we wanna make sure we get this statement sent your way. So would you like it sent through email or would you like us to mail it to you?

utterance: let's do email.

utterance: Email. OK, fantastic. Can you verify your email address for me, please?

utterance: my email would be yeah Steve at Gmail dot com.

utterance: All right, at Gmail dot com. All right, so just keep in mind that when we send these statements to you it is a secured email so you don't have to worry about your information being hacked or stolen. It's a one-charge one-charge fee of twenty dollars to get this PDF sent your way, but it allows you to print it out as many times as you need. That one time fee can be billed to your account that we have open. Would you like that to be billed to your account, sir?

utterance: So I. Let me get this. I can have it billed to any of the the accounts?

utterance: Yes.

utterance: All right. Let's do. Well yeah, let's do that.

utterance: OK, so we'll bill it to that account. Now the the bank statement that you are requiring, what is the range that you're needing? One week?

utterance: Let's go back nine months.

utterance: Nine months. OK. All right. So, we'll get that statement sent to you in your email of your nine month nine-month range. also in that email, you was receive links for our online banking as well as our mobile app. So if you have any questions, have any other transactions that you need to do.

utterance: I have some

utterance: Online banking questions but you know I'll try to register first and see how that goes.

utterance: OK. Well, if you need any assistance with it I can I can give you the number for our our online helpdesk and they could walk you through the the process.

utterance: I appreciate that.

utterance: OK, so I'll put that that number also in your email. And, is there anything else I can help you with today?

utterance: No, I think you've been quite helpful. you know have a good day and thank you very much.

utterance: Thank you. You have a good day as well. Bye.

utterance: All righty. Bye bye.