utterance: Hello. Thank you for calling Intellibank. This is Renee, how may I help you?

utterance: I'm sorry, did you say Telebank?

utterance: No, this is Intellibank.

utterance: Oh Intellibank. OK yeah I just wanna make sure I called the right bank. Yeah. My name's Mary and I own my own cleaning business and I have several employees that work for me and I also have vehicles that they drive and I'm not I'm not sure if I'm doing everything right as far as the vehicles and and having other people drive them and making sure that everybody's safe. I I don't know if if Telebank can help me with that?

utterance: Oh sure we can we offer a service with our risk specialist. They will look at the various areas that could cause you income loss such as insurance claims and other things that may happen to the business. And they can help you address those needs. Does that sound like something that you're looking for?

utterance: I I think probably, yeah. I just I just wanna make sure I'm doing all the right things and making sure I'm covered with everything and I'm not missing you know as far as going into people's homes and cleaning and what if someone gets in an accident with my vehicle and they they would be able to help me with all of that, right?

utterance: Yes they would, that is the main goal of the risk specialist is to help you with those sorts of things.

utterance: OK.

utterance: I think that might probably work cuz I don't know where you are but there's a lot of snow here where I am in the wintertime and you know the roads get icy and stuff and sometimes people drive all crazy and I hate the wintertime. You know sometimes I think I should just move to Florida.

utterance: Well I actually live in Florida. Yes. Well the winters are certainly nice. But the summers are really really hot, so you give up one thing, you get another, you know what I mean?

utterance: Oh you do? Do you like it?

utterance: Oh all right, yeah I guess so, I guess maybe I'll deal with the snow for a little while longer.

utterance: That's good. OK let me get some information from you Mary. What's your full name and date of birth?

utterance: It's Mary Williams and my date of birth is two twenty-six sixty-six.

utterance: And what is the address of your business?

utterance: It's thirteen forty-one Cornell Road, that's Detroit Michigan four three two one zero.

utterance: Excellent, excellent. OK and let me ask you some security questions. The first question is, what is your mother's maiden name?

utterance: It's Jones.

utterance: Good. And what is your social security number?

utterance: You just want the last four?

utterance: No, I need the whole thing please.

utterance: OK can you hold on for just a minute while I go find my social security card?

utterance: Sure.

utterance: Thanks. OK I found it, are you ready?

utterance: Sure.

utterance: It's three three three two one eight seven six five.

utterance: So that's three three three two one eight seven six five.

utterance: Yes that's correct.

utterance: Excellent and what is the account number of the business? The main account number.

utterance: It's one three four one one zero zero eight.

utterance: And what is your PIN?

utterance: It's five two five two.

utterance: OK excellent excellent. OK well we need to set you up an appointment with a risk specialist. How does next Monday work? Would you rather do this online in person or over the telephone?

utterance: Oh I'd much rather do it in person.

utterance: Excellent excellent, so how does next Monday work?

utterance: Next Monday sounds good.

utterance: Do you like afternoons or mornings better?

utterance: I think I'd rather do it in the afternoon.

utterance: OK we have appointments available at one, two and three o'clock, which one of those do you prefer?

utterance: Three o'clock sounds good.

utterance: OK so next Monday at three o'clock. Where are you located, so I can tell you what the best branch is. What's your ZIP code?

utterance: It's four three two one zero but I was wondering, I I'm I'm gonna be in a different area on Monday. I was wondering if maybe you had any locations in the Troy area, I can give you a ZIP code.

utterance: OK.

utterance: How about four six two three seven.

utterance: OK let me look that up. Yes we do actually have a branch out that way and we have risk assessors at that branch that would be able to help you. Let me just double check that appointment time. K yes we do have somebody available at that branch at that time, to meet you in person. Is there is there anything else that that you need to do at that appointment?

utterance: I I don't think so. I think if yeah if they can help me with the you know insurance or different aspects of my business I think that might be all I needed. Since I'm gonna be out in that area anyways, that would be best if I could if I could go see someone out there. I I'm sorry, what was the address where the where the appointment would be?

utterance: The address for the appointment is one zero zero eight Biscayne Street. And that's in Troy, as you said.

utterance: One zero zero eight Biscayne Street.

utterance: Yes.

utterance: Can you hold for just a second?

utterance: Sure.

utterance: OK great I just pulled that up, so I know where that is actually which is good. I'm gonna be right there, which is even better yet. And then if if I decide to to do something with Telebank as far as the risk.

utterance: Intellibank.

utterance: Oh I'm sorry. Telebank, I knew that, I don't know why I keep saying that. I'm sorry. So if I decide to go down that road, is this something that I would be able to see all of this information online, once I get all that information or get set up?

utterance: Yes yes, we do have online banking that can not only give you that information but it can also schedule appointments. We have when we schedule appointment we have a list of branches and a map and you can see the map the the branches on the map and it will let you know which branches has the services that you need and you'll be able to set appointments directly online.

utterance: Oh that sounds great. So can I do transfers online too?

utterance: Yes you can, you can do internal transfers and external transfers.

utterance: So so do I just go to your website to get set up for that?

utterance: Yes, that's Intellibank dot com.

utterance: Not Telebank right?

utterance: No, no, no Intellibank.

utterance: I think I have it down now.

utterance: OK good good, and you click on the big green box that says online banking start here and that will take you through everything you need to do to start set up that bank.

utterance: OK so will I be Can will I be set up online right away? And did you say my appointment was at three?

utterance: I believe it was at two.

utterance: OK two great.

utterance: OK and is there anything else I can help you with today?

utterance: Nope that's it. Thank you so much for all your help.

utterance: OK.

utterance: Well thank you for calling Intellibank and you have a wonderful day.

utterance: Thank you, you too.

utterance: All right, bye bye.


speaker_role: Agent

utterance: Hello, thank you for calling Intellibank. My name is Marsha. How may I assist you today?

speaker_role: Customer

utterance: Hi, Marsha. My name is Brandon and I'm wanting close one of my accounts.

utterance: Hi, Brandon. I hear you'd like to change one of your accounts today. Is that correct?

utterance: Yes.

utterance: OK, great. .

utterance: No, not.

utterance: No, not change it. I wanna close it.

utterance: I'm sorry. You'd like to close one of your accounts today. Of course, I'd be glad to help you with that today. may I get a little bit of information from you first so I can best assist you?

utterance: Yes.

utterance: OK, terrific. Brandon, spell your first name for me.

utterance: B R A N D O N.

utterance: Great, and your last name. Can you spell that for me?

utterance: W E L L S.

utterance: OK. And. Sorry, I'm waiting for my screen to load up here. And may I have your date of birth?

utterance: Twelve twenty-five eighty-three.

utterance: OK, great. Oh, you're a Christmas baby.

utterance: Yep.

utterance: OK. And which account is it that you would like to close with us?

utterance: I wanna close the account that's. The number is. Hold on. Can you hold on one second?

utterance: Well, can you tell me which type of account you'd like to close?

utterance: I'm not sure the type. I just have the number. They just gave me the number of the one that I should close.

utterance: OK. All right. Cuz I just wanted to verify that we would be closing the correct account. OK. go ahead when you're ready and give me the number.

utterance: One second. I'm looking for it.

utterance: Take your time.

utterance: OK. It's nine two nine three seven zero.

utterance: Nine two nine three seven zero.

utterance: Yes.

utterance: OK. And Brandon, may I ask why you'd like to close this account?

utterance: Yeah. Like the rates. I just. I'm just not happy with the rates and I feel like I can do better.

utterance: All right. Well, I'm happy to close the account if that's what you'd like. But, would you like me to review anything with you to see if there's something that we can do better for you?

utterance: nah. I'm pretty content with closing it. I've already found somewhere else. .

utterance: Oh well.

utterance: All right. Well, you know we.

utterance: I'm sorry to interrupt you. Go ahead.

utterance: Oh, I was just saying I already found somewhere else that work. That's working pretty well for me.

utterance: All Well, I'm happy to assist you and know that we have a variety of services if you change your mind. all right. So, we would like to close out nine two nine three seven zero. And will you be transferring this to one of your other existing accounts?

utterance: yeah. I'll be transferring that balance to this account. It's two eight zero zero nine five.

utterance: OK.

utterance: Two eight zero zero nine five. OK. So, what I see here Brandon is that you would like to close out your your Intellibank Smart Savings account and you would like that transferred into your Business Total Checking account. Based on the account numbers you provided.

utterance: Yes.

utterance: yes. That would be correct then.

utterance: OK. And I'm gonna go ahead and confirm the amount that I see here in your savings account. Or unless you wanted to . Do you have a number that you have on file that you want to tell me? The balance.

utterance: Oh no.

utterance: You can just confirm the number.

utterance: OK,

utterance: Great. I see here that that is a total of five thousand sixty-seven dollars and ninety-seven cents.

utterance: Yes. That works. And is there a fee with this?

utterance: Oh, no. There's no fee for for closing the account or doing a transfer. Not. None, whatsoever.

utterance: yeah. I didn't think so. But, I. You know. Cover all my bases.

utterance: OK. So, I'm just going to also ask you do you have a routing number for this?

utterance: I do. The routing number is eight three three two three four eight nine zero.

utterance: I'm sorry I just. Can you I'm. Just can you. You can go a little slower. I'm trying to type at the same time.

utterance: Eight three three two three four eight nine zero.

utterance: Uh-huh.

utterance: OK. I have eight three three two three four eight nine zero.

utterance: Yes.

utterance: OK. One moment while I just input that. All right. So, thank you for holding. let me just confirm what we're doing. We're going to be closing your savings account at account number nine two nine three seven zero. Closing that total amount of five thousand sixty-seven dollars and ninety-seven cents. And transferring that into your Business Total Checking account number two eight zero zero nine five.

utterance: That's correct.

utterance: OK, great. just finalizing this.

utterance: No problem.

utterance: OK. Transaction is complete. The funds will be available to you immediately. So, if you need to access them you can do so. and.

utterance: I would just also like to ask if I could have a new card on that account sent to my current address. And that'd be everything I need for the day.

utterance: All right. If you can just confirm the address that we have for you.

utterance: Two two five West Magnolia avenue. It's in Burbank, California. Nine one five zero two.

utterance: OK. That is the address we have for you. know that the card will go out to you. It'll take approximately seven to ten business days to receive it. Please make sure you check your mail for that.

utterance: Sounds.

utterance: Good.

utterance: Brandon, is there anything else that I may assist you with today?

utterance: That's everything.

utterance: Wonderful. Thank you so much for calling Intellibank. Have a great day.

utterance: Thanks.


utterance: Hi, this is Jess Jones at Intellibanking, what can I do for you today?

utterance: Hi Jess, I received something in my mailbox, and I'm calling to kind of see what you all are offering.

utterance: OK, and are you referring to our new tax special pamphlet that we sent out?

utterance: Yes.

utterance: OK great. I'd love to get you set up talking to one of our tax specialists. Is that something you'd be looking into?

utterance: Yes, absolutely.

utterance: OK great, can I start by getting your first name, please?

utterance: Yes. Frank.

utterance: And your last name?

utterance: Frankie.

utterance: Frank Frankie, OK great, and I'm gonna go ahead and pull up your account. Can I get your credit card number please?

utterance: Yeah absolutely, give me one second. OK, I am not quite sure which card I have on file. I'm gonna give you this number, and just let me know if it's not the right one.

utterance: Of course.

utterance: six zero one one, nine five zero zero, zero seven three three, eight zero five four.

utterance: OK and just to clarify, that was six zero one one, nine five zero zero zero, seven three three, eight zero five four?

utterance: That is correct.

utterance: OK it looks like that is the card on your business account. Is that the account you are calling in reference to?

utterance: Correct.

utterance: OK great. So before we can proceed any further, I just need to ask you a few security questions for the safety of your account.

utterance: OK.

utterance: Can I start by getting your date of birth?

utterance: Yes absolutely. It's gonna be December nineteenth, nineteen seventy-four.

utterance: December nineteenth nineteen seventy-four.

utterance: Yeah.

utterance: OK, and can I also go ahead and get your PIN number?

utterance: Yeah absolutely, twenty-four, ninety-nine.

utterance: Twenty-four, ninety-nine. OK and for the final step, I'm just gonna ask you a few security questions that you set up when you created your account.

utterance: Oh that's fine.

utterance: OK. What was the name of your first pet?

utterance: Peetree, P E E T R E E.

utterance: Peetree, OK great.

utterance: Yeah.

utterance: And what?

utterance: That's.

utterance: have you seen A Land Before Time?

utterance: I think I might have seen it when I was a kid. Yeah, I think so.

utterance: Like back in the day? Yeah, yeah, yeah, So.

utterance: The little the little bird.

utterance: Oh yes. Yes, of course.

utterance: Yeah, he was named Peetree.

utterance: So I named my, I named my dog after.

utterance: Aww.

utterance: How cute.

utterance: Yeah, I actually love dogs. I have a Jack Russell terrier right now. which is what we call like the dog, but we don't really know what it is, right?

utterance: Right, right.

utterance: Yeah.

utterance: It's looking to get a golden retriever, white, I wanna get a cream champion golden retriever name of Brando. After my favorite actor, Marlon Brando. so yeah, yeah, golden retriever named Brando, that might be my security question next time. I you know, the thing about dogs, they're, okay, I love to cuddle with them, they, they they're just the best. Like a life without dogs is crazy to me. Do you have any dogs?

utterance: I don't, but hopefully.

utterance: You don't have?

utterance: Any dogs?

utterance: No, I don't.

utterance: Have you ever had a dog?

utterance: I did, I did have one growing up.

utterance: Oh really, what was your dog's name?

utterance: his name was Poombah.

utterance: Oh wow.

utterance: Mhm.

utterance: That's pretty interesting. OK, I'm I'm sorry, we we can talk about dogs all day, I promise you.

utterance: That's OK.

utterance: Well hopefully our tax specialist can help you get some write-offs so you'll more money to spend on your pups.

utterance: I like the way you think.

utterance: OK so for your final question, what instrument do you play?

utterance: I play the flute.

utterance: The flute, OK great, thank you for verifying that information for me. I'm gonna go ahead and pull up your account right now. Just give me one moment.

utterance: OK.

utterance: OK, I do have your account in front of me. And so today we wanted to go ahead and schedule you with a tax specialist, right?

utterance: That's correct.

utterance: OK, let me open our scheduler and see what availability we have. Is there a specific day you were looking to speak with someone?

utterance: You, you don't, you're not open Sundays, are you?

utterance: No, unfortunately not.

utterance: Save that day for the Lord. I got you. let's see, how about can you do a Wednesday?

utterance: Yes, let me check Wednesday and see what our availability is.

utterance: OK, I can do Wednesday or Monday.

utterance: OK we do have availability on Wednesday. What time were, were you hoping to speak with someone?

utterance: late as possible, maybe like four thirty, four forty-five.

utterance: OK, you're in luck, we do have one at four thirty. You wanna go ahead and schedule that?

utterance: Nice.

utterance: Yeah, let's go ahead and do that.

utterance: OK, so I've got you scheduled for Wednesday at four thirty. And were you hoping to come in in person, or do this online?

utterance: we can do we could do in-person, that's fine.

utterance: OK can I go ahead and get your ZIP code, please?

utterance: Yeah absolutely, it's gonna be seven eight three three four.

utterance: Seven eight three three four. OK one moment please. OK, it looks like you're gonna be going into our Jones Street branch.

utterance: OK so you are all set up. All you need to do is show up with your ID, and let the front desk know that you have a pre-scheduled appointment.

utterance: That sounds perfect.

utterance: OK, is there anything else I can help you out with?

utterance: no, I think you've answered everything, and I, yeah, I'm good to go. Thank you very much.

utterance: OK happy to help. You have a good day.

utterance: OK thank you, you too.

utterance: Bye bye now.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes Jerry. I got a notice in the mail that the interest rates would be fixed till the end of the year. Can you tell me about that?

utterance: Sure. I'll be happy to help you with that ma'am and if I can ask what is your first and last name?

utterance: Evelyn Richards.

utterance: And Ms. Richards what is the name of the business on file with us?

utterance: Jones Bed and Bath.

utterance: All right terrific. And Ms. Richards I'm going to ask you a few questions in order to verify your account. what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: And Ms. Richards what is the account number you have on file?

utterance: Nine. Yes. You mean for my intelligent account?

utterance: sure.

utterance: OK. All right well it's nine eight four six five nine one.

utterance: OK and what is your PIN number?

utterance: One zero one seven.

utterance: All right. And get this pulled up here and yes. It looks like this is for your business smarts savings account. that you gave me the account number to. And you of course mentioned that you wanted to find out what the that you received a notice about the interest rates and is that on one of your cards?

utterance: Yes.

utterance: OK. what is that credit card number?

utterance: It's four four seven nine six five three two seven four four six three nine two six. You know I am so happy about the Braves winning the the World Series. It just sounds great. I like their title win, you know when they you know complete everything? But I'm just so happy though that they the twenty twenty-one winners and they've got that win for the city. Got it for themself. They earned. They personally earned it. They did a great job but I'm can't say enough about it. I'm just so glad.

utterance: Well that's good to hear and I'm glad that you are happy about that victory for the Braves. A lot of folks are and you should be proud of them if you are a supporter of them as your World Champions.

utterance: Yes. You better believe it.

utterance: And yes. So Ms. Richards just to let you know yeah the notice was to inform you that of course your introductory interest rate is through the end of the year and at the beginning of next year your normal interest rate on your business gold card goes into place. So through the end of this year is when that interest rate remains at the current balance and then as of next year the interest rate will be calculated on whatever balances as of the beginning of next year.

utterance: OK. Well that sounds very good. what's the balance in my savings account on my. You know with my credit card?

utterance: Oh I see. you wanted it.

utterance: Sorry about.

utterance: That.

utterance: OK I see. So you want to know what the balance is on your

utterance: Intelligent account.

utterance: You well let me just re-ask. You want to find out what the balance is on your business gold card correct because of the interest rate or?

utterance: Yes. I'm sorry.

utterance: All right. so the balance on your card for your business gold card presently is about seven thousand dollars. on that as of today and of course the interest rate changes. It goes up an additional three points at the beginning of the year and whatever balance remains then it's begins to accrue interest beginning the first of January.

utterance: All right. Thank you very much for that.

utterance: You're welcome and of course as far as the balance in your intelligence business smarts savings account. it's actually Intelli bank's business smart savings account your balance there presently is approximately is actually seventeen thousand.

utterance: Oh OK great. Well thank you Jerry for helping me out. I really appreciate all of your help.

utterance: Not a problem at all. So are there any other questions?

utterance: No. No other questions.

utterance: well if there are no other questions Ms. Richards just so that you know you can also go online and visit our website and there you can check your balances on both your business gold card as well as on your smart savings account right there online. And of course check your interest rates as well both your introductory as well as your normal annual rate.

utterance: All right. Well thank you very much for all the information and all of the help that you've given.

utterance: Terrific. Well Ms. Richards is there anything else?

utterance: No.

utterance: Well we certainly appreciate the call and you have a great day.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Hi, this is Danni Brookes at Intellibanking. How can I help you today?

utterance: Hi, my name is Sal.

utterance: Hi Sal.

utterance: So, reason for my call is because I've in the past, I've, I used to have a business account, but now mostly have a checking and savings account. I do have a card, I have the traveler's card, and, and I'm just looking to speak to a financial advisor, or an in-house financial professional, I just have several questions about my account and, I'm thinking of yeah, doing several investments and like, I, I'd like to do them, you know, with your bank so, if somebody could maybe hop on the phone with me, like five, ten minutes, it's very simple questions I have, and I'd just like to talk to someone.

utterance: OK, well it does look like all of our in-house advisors are already on calls right now, but I can go ahead and get you scheduled for one in the future.

utterance: OK, yeah, we could do that.

utterance: OK, great, can I start by getting your full name and your date of birth?

utterance: Absolutely, Sal, is my first name. Santorini is my last name.

utterance: OK, so I got you down as Sal Santorini. OK, and that's with an I?

utterance: Yeah.

utterance: OK, and your date of birth?

utterance: Absolutely, it's two four, ninety-three.

utterance: OK, two four, nineteen ninety-three. OK, great. so, I'm gonna go ahead and start pulling up your account. Can I grab your credit card number?

utterance: Yeah, yeah, absolutely, it's hold on. it's I have it memorized. Let me, give me a second, it's four four eight three. It's one six four nine, seven eight, four six, seven three, one five.

utterance: OK. and that was four four, eight three, one six, four nine, seven eight four six, seven three one five?

utterance: That's it, that's, that's.

utterance: OK, perfect. So, before we go any further, I just need to verify, just to a few things for security purposes for your account.

utterance: OK.

utterance: Can I start by getting your pin number?

utterance: Yeah, five, seven, eight.

utterance: OK, five seven eight. OK, perfect, and now the final step. I just need to ask you a few security questions. You set these up when you created your account. OK, what was the name of your first pet?

utterance: Sure.

utterance: name was boy.

utterance: And that's boy, as in B O Y?

utterance: Yeah.

utterance: OK, great, and what is your mother's maiden name?

utterance: Gonzales.

utterance: Gonzales, and is that Gonzales with an S or a Zee?

utterance: it's with the Zee.

utterance: OK, OK so I am pulling up your account right now. Give me just one moment.

utterance: OK, I got your information in front of me and so you were looking to speak with one of our advisors right?

utterance: Yes, that'd be great.

utterance: OK, I'm gonna pull up the scheduler so we can see what availability we have. did you have a specific day that you were looking to speak with someone?

utterance: tomorrow, the following day, whichever.

utterance: OK, let me check tomorrow first. So tomorrow we have a few appointments in the morning. Does that work?

utterance: Yeah, let's do, let's do morning.

utterance: OK, so, we have one at eight thirty a.m., one at nine a.m., one at nine thirty, and one at ten.

utterance: I think nine a.m. would be ideal.

utterance: Nine a.m., OK, so I'm putting you down for tomorrow at nine a.m., and did you have a specific way that you'd like us to contact you? Would you like to do email, phone call, or would you like to just come in in person?

utterance: Phone would be great.

utterance: OK, yes, that works.

utterance: OK. So just to confirm, what's the best phone number to reach you at?

utterance: You could reach me at nine one six.

utterance: Nine one six.

utterance: Two.

utterance: Four eight.

utterance: Two four eight.

utterance: One seven four five.

utterance: One seven four five. OK, so I do currently have you in the system and you should just expect the phone call.

utterance: Great.

utterance: Is there anything else that I can help you out with?

utterance: No, at this point I'm I feel ready to go. I, I'm happy that you, you guys were so accommodating and that you set me up with an appointment so easily.

utterance: Oh I'm glad.

utterance: happy to help.

utterance: Yeah.

utterance: OK, well no, you, you're actually wonderful and I'll just be looking out for, for the call from the financial advisor.

utterance: OK, great, you enjoy the rest of your day.

utterance: You too.

utterance: Thank you.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes, I got an alert on my phone about my business gold card. And you know I wanna see what this is all about. Can you tell me?

utterance: Sure, I'll be happy to help you with that ma'am. I'll just need to pull up your account information and ask you a few questions so that I can answer that for you. Is that OK?

utterance: Yeah, that'll be OK.

utterance: All right and if I could ask ma'am what is your name, first and last name?

utterance: Evelyn Richards.

utterance: And Miss Richards what is the business name on your gold card?

utterance: Jones Bed and Bath.

utterance: All right. Terrific. And let me just ask you a few questions because I need to verify your account for account security purposes. Is that OK?

utterance: Yeah, that's OK. And and by the way, I also would like to have the balance on the account.

utterance: All right. Terrific. I'll be happy to help you with that as well. And Ms. Richards what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: OK and Ms. Richards what is the phone number on your account?

utterance: Six seven eight three six one eight zero three one.

utterance: Thank you for that Miss Richards and if you could what is the business gold credit card number?

utterance: All right can you just hold on a moment?

utterance: Sure. Happy to do that for you.

utterance: All right. Thank you. All right it's four four seven nine six five three two seven four four six three nine twenty-six.

utterance: All right. That number is four seven. Pardon me, four four seven nine six five three two seven four four six three nine two six.

utterance: That's right.

utterance: All right and last question on this the verification part. what is your pin number Ms. Richards?

utterance: My pin number is one zero three seven.

utterance: OK. Thank you for that Ms. Richards. And let me see if I can pull up your account. and Now let me see here. One moment.

utterance: OK. Yeah I I just wanted to say, I see that new sign that you all have out there. You've been doing some renovations. It's so bright and everything. I really think it's nice. That's why I called.

utterance: Oh OK. Well, we're glad you noticed. We love it when our customers notice the improvements we're wanting to make because it's really for your benefit. And so we of course appreciate you letting us know you noticed and hopefully you'll stop by sometime once the renovations are done so you can really see the full new customer experience that we are hoping to lay out for you our valuable customer.

utterance: Well, thank you. It definitely draws you in.

utterance: Now Ms. Richards again I was able to pull up the account and yes I see that we sent you alert on your card because what I see here is is for this month we are offering you an opportunity to upgrade your business gold card to a business platinum card. And all you would really need to do to upgrade from a business platinum card is to make your payment for this month. During this current cycle. And we would then upgrade your card for you. Are you familiar at all of the differences between the business platinum card your current business gold card?

utterance: No, I'm not.

utterance: OK well it's fairly simple but it's a pretty nice difference. you already have a terrific card now obviously with the business gold, with the business gold you only receive two percent cash back on groceries and gas with no annual fee. But with the business platinum card you will now receive two percent cash back on all purchases no matter what it is. But there's only a hundred dollar annual fee.

utterance: OK. That sounds like something I'd like to do.

utterance: Well, all you've really gotta do in order to take advantage of this pre promotion we're offering you is to make your your payment this cycle so that your account is not past due. And which your's isn't but as long as you make your payment during this cycle you would then of course just let us know you wanna upgrade, as you just mentioned. And we'll upgrade that for you now. Do you know how much your of course monthly payment is for this month?

utterance: No I don't.

utterance: OK. Well, your monthly payment for this month due it appears to be seven hundred and ninety-two dollars.

utterance: OK. That we can get that done.

utterance: And just to answer you question also that you asked, the balance on your account for your business gold.

utterance: Yes.

utterance: you currently have a balance of twenty-two thousand six hundred dollars.

utterance: Twenty-two thousand six hundred.

utterance: Yes ma'am.

utterance: All right great. Thank you.

utterance: You're welcome. And is there anything else I can assist you with Ms. Richards?

utterance: No, there isn't.

utterance: Well, terrific. Just again all you have to do is make that monthly payment. Did you wanna do that here now on the phone with me?

utterance: Yes.

utterance: OK. We'll go ahead and authorize the transfer. What I'll do is is of course I see you have the funds available in your business preferred account. And I'll just transfer that over to make the payment from your business preferred account to your business gold credit card. Is that OK?

utterance: Yes, that's fine.

utterance: All right. And what I'll then do is of course let notify our credit department because if I'm heard you correctly, you are wanting to go ahead and upgrade to the business platinum card. Now that I've gone ahead and I see it has been processed. The payment on your business gold card from your checking account. I will notify them over at the credit department that you do wanna upgrade to the business platinum card. Is that correct?

utterance: Yes, that's correct. I'm looking forward to it.

utterance: Terrific. Ms. Richards we certainly appreciate your business and is there anything else we can help you with?

utterance: No.

utterance: Thank you and of course, you have a terrific day.

utterance: You as well.

utterance: Bye bye.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank customer service. My name is Frank, I will be helping you today.

utterance: What can we get you started with?

utterance: OK. Frank yeah let me just need to My wife she wants

utterance: She wants to be a. We had a long talk last night and she wants to be. Our finances have always been kinda separate, but she thinks it would be more efficient if we just combined them.

utterance: So I'm just calling to see what options there are

utterance: I don't know. She just wants access. I told her I I can just give her my password and stuff, but she says I I did change it one time without I forgot to tell her. That's a whole another, a whole another story but are you married?

utterance: Frank?

utterance: yes, yes I am married.

utterance: How's that going? Do you do you. I just. I'm sorry if I can ask this personal question. Is this. Do you guys.

utterance: Do married couples. Do all married couples share their finances? They all have like the same account or what do you guys do?

utterance: It's it's pretty typical for a married couple to start a joint account together. Whether that means that they have their own individual accounts or they pool their accounts into the joint account.

utterance: Oh, OK.

utterance: it's one or the other usually.

utterance: OK. Yes.

utterance: But

utterance: to get started, why don't we go ahead and ask for your first name and last name and we'll I verify your identity and get into your account.

utterance: OK.

utterance: OK. Elliot Jefferson.

utterance: All right Elliot. Is that E L L I O T?

utterance: Correct.

utterance: And Jefferson. J E F F E R S O N. Is that correct?

utterance: Yes.

utterance: Fantastic. Now can I get your date of birth?

utterance: My date of birth?

utterance: Yes.

utterance: OK.

utterance: It's February twenty-third nineteen eighty-nine.

utterance: Fantastic. And I'm just going to ask for some more sensitive information to verify your identity. I'm going to go ahead and ask for your account number right now.

utterance: It's six, one, five, two, eight, eight, two.

utterance: Fantastic, OK. And can I get the PIN for that corresponding account?

utterance: My PIN is nine, one, one, three.

utterance: OK, that's great. Nine, one, one three. OK, so I'm looking at your account right now and you have an Intellibank business smart savings account. it looks like your business is doing very well. You've been making your payments on time so that's good news for your business. We can go ahead and add an additional member to your account. you were telling me that this was your wife. What is her first name and last name?

utterance: her name is Cory Jefferson.

utterance: Is C O R Y?

utterance: Yes.

utterance: OK. Cory Jefferson. And can I get her street address?

utterance: Six one six Woodbridge Drive. apartment one zero one North Hollywood California. Nine, zero, zero, three, one.

utterance: Fantastic and can I get a social security number for Cory?

utterance: OK, I'd rather not give that one.

utterance: Oh Well it's it's it's standard that we ask for a social security number just so we can verify identity and make sure that she is who who who she says she is. So we do need that social security number in order to add a user to the account.

utterance: OK there I just there's no way to add her to my account without social security, I don't understand why you can't just just proceed.

utterance: Unfortunately that is pretty standard at our bank.

utterance: that I just don't, why like? like her address, I can give you her her birthday like her name why I don't. You guys have all that information on on my end. Why do you need? That doesn't make no sense to me, why?

utterance: Yes, we will be asking for some of that information further on but the social security is definitely a a necessary component to your.

utterance: OK. OK.

utterance: OK.

utterance: So her social security is, you ready?

utterance: Yes.

utterance: Three three four zero nine two two one two. You guys don't share. Like what is that You guys don't share that, right? That's just for like your like your records or something? Are you just.

utterance: Fantastic.

utterance: It is completely confidential. We do not share it with anybody. We do not share any of this information with any third party companies. This is all internal at Intellibank.

utterance: I don't.

utterance: OK.

utterance: OK. So can I ask for Cory's driver's license and state as well?

utterance: Oof, why do you need? Hold on. I I why do you need her driver's license like?

utterance: This is all to verify her identity and to make sure she is who she says she is and it's also to to to use as to verify the identity if she's calling in to make any changes.

utterance: OK. you already have her social security number. Isn't that's like the OK . OK you ready, driver's license?

utterance: Yes.

utterance: It's D, eight, one, eight, five, five, one, two. California.

utterance: Fantastic, thank you. And can I get an email for Cory?

utterance: It's Cory Jefferson spelled out ninety-nine zero at Gmail dot com.

utterance: Fantastic. And can I get a date of birth for Cory as well?

utterance: Gosh

utterance: You guys well you guys need you guys need man. OK, it's January ninth, nineteen ninety.

utterance: Fantastic. I'm just putting that in the system and I know that this is a lot of information but please bare with me I'm sorry for the inconvenience. But there's just one more thing that I need.

utterance: Oh god. OK, what is it?

utterance: What is the PIN she would like to use going forward?

utterance: OK she OK. Let's say let's do seven, two, six, eight. Sorry I'm gonna write that down just in case I forget. I'll give it to her seven, two, six, eight. Yeah.

utterance: OK, Seven, two, six, eight. Fantastic. All right we're going to go ahead and add Cory to account. Now going forward you can change her permissions so she can have access to certain part of the accounts or not have access depending on how much access you want to give her. For example, bank statements or transactions that's up to you. And if there is anything else you would like to change on the account I can do that for you if you would like to do anything else.

utterance: Nah that's it.

utterance: OK great. Well it was great chatting with you and I hope we addressed all your concerns. thank you so much for being a customer at Intellibank.

utterance: Thank you.

utterance: All right, take care.


utterance: Good afternoon, thank you for calling Intellibank. My name is Mabel and I will be assisting you on this call. How may I help you?

utterance: Hi I'm needing I need to get access to my account. But I've been unable to do that on the app or the web site. And I was hoping you could help me with that.

utterance: Of course I can. I'll be glad to help you with your account this evening. sir if I may I just need to ask you a few questions so I can pull up your account.

utterance: Of course.

utterance: All right and what is your name please?

utterance: Antoine Walker.

utterance: And could you spell Antoine for me?

utterance: Yes. It's A N T O I N E.

utterance: And Walker W A L K E R?

utterance: Yes.

utterance: OK. May I call you Antoine?

utterance: Of course.

utterance: All right. One moment please. All right and may I have your date of birth Antoine?

utterance: Yes it's four, four, eighty-seven.

utterance: All right four, four, nineteen eighty-seven.

utterance: No, it's eighteen eighty-seven. Just joking.

utterance: OK well I was gonna say you were probably my oldest customer you got me. OK Antoine I just need the account number that I will be accessing for you.

utterance: Right. It's it's actually I'm gonna I'm gonna need a second. find that.

utterance: No problem are we and just so I know are we referring to a checking account, a savings account or your credit card account.

utterance: it's gonna be my credit card account.

utterance: OK.

utterance: Yeah one second. I don't have the account number, will the credit card number work?

utterance: Oh I'm sorry sir. That's what I meant your your. The number for your credit card. So I can pull. I'm sorry if I wasn't clear.

utterance: Got it.

utterance: No worries let me go get that out the room. Could you hold on for a second?

utterance: Of course.

utterance: OK you still there?

utterance: Yes.

utterance: Alright the number is four, three, one, nine, two, eight, seven, seven, nine, one, two, two, zero, zero, one, eight.

utterance: OK. Four, three, one, nine, two, eight, seven, seven, nine, one, two, two, zero, zero, one, eight.

utterance: Yes.

utterance: All right let me just pull this up for you. OK I see here that you have our Business Silver card.

utterance: Mhm.

utterance: OK and you wanted to check your balance is that correct?

utterance: That is correct.

utterance: All right one moment.

utterance: I also have another question do you guys. Are you guys crypto friendly or no?

utterance: no. We are currently not crypto-friendly.

utterance: Oh OK. That's unfortunate.

utterance: I'm sorry about that sir. let's see. the balance on your card is two thousand one hundred eighty-two dollars and forty-two cents.

utterance: OK and can you tell me when my next payment is due?

utterance: Certainly. Your next payment. The minimum payment would be a one hundred and ten dollars. And that payment will be due coming up on November fifth.

utterance: OK would it be possible for me to push that to later this month or later that month I should say?

utterance: Let let me review your account for you one moment. Be happy to check into that for you.

utterance: OK.

utterance: OK. One moment please. Well I see from just reviewing the account your account is in excellent standing. All payments have been on time so that definitely means that we can assist you with that. So instead of November fifth what is the date that you would like to make your payment?

utterance: well I get paid on the nineteenth so let's say the twentieth?

utterance: All right, well does the twentieth give you enough time? I could extend it a little bit longer if you need it. You let me know.

utterance: No I I I should I get paid on the nineteenth so the twentieth should be fine.

utterance: OK.

utterance: I need to go ahead and I don't need too much time I need to go ahead and pay it before you know I have I have too much time to spend the money.

utterance: OK so I will go ahead and extent that until November twentieth.

utterance: Sounds good. Thank you.

utterance: OK.

utterance: You're very welcome. Is there anything else I can do for you tonight?

utterance: That's gonna be it.

utterance: Well thank you so much for calling tonight and you have a great night.

utterance: You as well thank you.

utterance: You're welcome bye bye.


utterance: Good afternoon, Intellibank. This is Andy speaking.

utterance: Hi Andy how's it going? Yeah so reason I called is I have a business, right. And my storefront is in this part of town, this neighborhood, where All right so look, my ex kind of like a bad bad break up and it's just like she's there in that neighborhood like all the time, you know? And it's like she doesn't come in or anything, she wasn't coming in, but it's like I see her walking around. I don't wanna be seeing her with a new guy and on the Anyway you get the point. So I moved the location to another part of town. Figured it's a it's kind of like another good location so I just moved the storefront, I got out that neighborhood, and so anyway my point is I need to update my business address with you, cuz I don't I don't need my mail going to the other location. Cuz I don't wanna go fetch it from whoever is there now and run into my ex, you know? So if I could do that that'd be that'd be great.

utterance: Absolutely. I can definitely help you with that sir. I just need several pieces of qualifying information. could I just get your name and your date of birth please?

utterance: my name is my name is John Davidson. My date of birth is eleven five nineteen eighty-six.

utterance: OK.

utterance: Thank you Mr. Davidson and totally understand your situation and you know we're obviously happy to assist you with your change of address. And could I verify your address your current address on file. Could you just repeat that to me?

utterance: It's one oh two three two Falton Street.

utterance: Mhm. And the city?

utterance: Oh I'm sorry. Dayton, Ohio.

utterance: OK. ZIP code?

utterance: nine zero zero two one.

utterance: OK. And what what address would you like to update that to?

utterance: My new address is nine thirty Beaker Avenue.

utterance: OK.

utterance: And is that Dayton, Ohio as well?

utterance: Yeah that's that's still Dayton, yes. Same no ZIP is up two numbers. So nine zero zero two three.

utterance: OK great could I ask if this is a PO box or a virtual address?

utterance: No it's a it's a storefront. Has its own mailbox to slip right in there.

utterance: Perfect.

utterance: So with the mail will you be able to will you be able to have the mail sent directly to the storefront and how long does it take for this change of address to come into effect?

utterance: So that's a good question Mr. Davidson. The the change of address will come into effect immediately. it will reflect online, if you have an online banking account with us it will reflect immediately. if you are expecting mail any mail or correspondence from us it will take effect in two or three business days from now.

utterance: OK great.

utterance: OK.

utterance: What what about my other question?

utterance: I'm sorry could you repeat your other question?

utterance: I was I was asking if if the mail if it's if it's able to go directly to my storefront?

utterance: correct.

utterance: Cuz there's a. It's in a strip mall and I don't I don't want it to going to like accidentally going to like the main office of the strip mall or something. I want it to like come directly through the mail slot in my front door that I have on the storefront. And so just wanna make sure that that's gonna happen.

utterance: Well Mr. Davidson if you do have a mail slot as you said in your storefront, then that's the the as far as I I understand with our our agreement with the postal service that's the mail that's where you'll be receiving your mail sir. So rest assured that as long as you have a a place where mail goes through then that should be where you receive it. But again that's that may be more of a question for the local postal office and how they deliver your items.

utterance: OK great. Thanks for that referral. Can you transfer me over to the postal office?

utterance: I'm sorry Mr. Davidson that's not something we can do. that's just more of we're separate businesses, separate institutions so .

utterance: OK. No problem, I'll just

utterance: Give them a ring then later. And I think that's that's about all I need. I really appreciate it.

utterance: OK. well if that's about all you need I just wanted to thank you for doing small business banking with us Mr. Davidson. We're we're you know we find you a very valued customer and we hope you have a nice rest of your day.

utterance: Thank you, you too.

utterance: Thank.


utterance: Good afternoon, thank you for calling Intellibank, my name is Monica and I will be assisting you on this call today. How many I help you?

utterance: Hi I need to apply for a real estate loan please.

utterance: Certainly I'd be glad to help you with that I can do that for you right over the phone. May I ask who I'm speaking to today?

utterance: my name is Tempest Bledestonian and my date of birth is June fifth, nineteen seventy-three.

utterance: Oh one.

utterance: And my social security numb~

utterance: Tempest excuse me one moment please I haven't actually uploaded the screen yet to put your information in so just one moment please.

utterance: Oh.

utterance: Tempest is that spelled T E M P S T?

utterance: T E M P E S T that's right.

utterance: E S T. Thank you, and spell your last name please?

utterance: Bledestonian B L E D E S T O N I A N.

utterance: My goodness! That's a long last name.

utterance: Tell me about it.

utterance: All right, all right let's go ahead and start your application your home address please, Tempest?

utterance: fifty-five sixty-six Knife drive.

utterance: As in K. Like a knife? K N I F E?

utterance: that's right.

utterance: Thank you.

utterance: And that's Silver Lake, California one one seven three two.

utterance: Thank you so much. Your social security number?

utterance: Five five two three five one one seven nine.

utterance: Thank you so much, and your driver's license number?

utterance: California A six seven three four five two.

utterance: Thank you so much, and your PIN number?

utterance: Nine four zero one.

utterance: Thank you so much, and your email address?

utterance: My email address is Tempest at Yahoo dot com.

utterance: Thank you and the name of your business?

utterance: Tempest Bledestonian Properties.

utterance: We have a lot of property owners that call in today.

utterance: Really?

utterance: It's great. All right, and are you the sole business owner?

utterance: I am.

utterance: And when was your business established?

utterance: February of twenty seventeen.

utterance: OK thank you so much. All right and your gross sales for last year?

utterance: Ninety-four thousand dollars.

utterance: Thank you. Your tax ID number?

utterance: Aww I knew you were gonna ask me that can you hold on please and I'll grab it?

utterance: Of course. Take your time.

utterance: OK I have it, are you ready?

utterance: I am.

utterance: Nine four zero one seven seven seven eight nine.

utterance: Thank you Tempest, and the address where your business is located?

utterance: Twenty-two fifty-six Chelan Drive C H E L A N and that's Silver Lake, California nine four zero one seven.

utterance: Thank you so much. Same as your mailing address?

utterance: That's correct.

utterance: Purpose of your loan?

utterance: To purchase real estate.

utterance: Can you be a little more specific?

utterance: I have a apartment building that I wish to buy.

utterance: Thank you very much, OK. And how long would you like to carry the loan?

utterance: Ten years.

utterance: Thank you so much and the cost of the property you'd like to buy?

utterance: Two million dollars.

utterance: Thank you. And sorry my screen is freezing here the down payment that you'd like to put down?

utterance: Twenty percent.

utterance: All right. so there's one more question I'm just waiting for it to load here. Oh no that is it OK so I have uploaded this into the system you will be get getting an email send to your address to your email address that will have a copy of this application. There will also be a link inside of it please make sure you upload the documents of your tax ID and your driver's license. You will need that to finalize the application. Once we've received that, you should hear back from us within three to ten business days, although generally it doesn't take that quite that long, we just like to advise that and then if you have any other questions for me I'm still here, is there anything else I can answer for you?

utterance: No that's it, thank you.

utterance: Well Tempest, thank you so much for being a valued member of Intellibank and have a great day.

utterance: Thank you.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes I'm calling because I want to see what I need to do to change how I get my statements.

utterance: Not a problem at all. I'll certainly be happy to assist you with that. let me just ask you a couple of questions. First of all, what is your first and last name?

utterance: Evelyn Richards.

utterance: And Miss Richards, what is the name of the business that has an account with us on file?

utterance: Jones Bed and Bath.

utterance: OK. Thank you for that Miss Richards. I'll go ahead and ask you a few more questions here because here at Intellibank we take account security very seriously because of course we do this really for your protection do is it all right if I ask you a few additional questions to verify your account?

utterance: It sure is. You know I am so excited I I really am. You know we just had we're at the series You know the Atlanta Braves, you know they won. And then they won the first game and they were breaking records. I mean it was just fantastic.

utterance: yes ma'am. You're exactly right. you know. you're correct. this is. I believe the World Series starts tonight.

utterance: Amazing! The World Series.

utterance: And my understanding of course is that the Braves did already set a record with the lead-off home run. The first ever lead-off home run in a game one for the World Series ever. That's amazing!

utterance: It really is and if you think about it, you know just how far they've come you know it's just wonderful.

utterance: You're right Miss Richards. it took everybody's by surprise because before earlier in the season my understanding I think I was reading in the news that the Braves were at five hundred. They they never had a winning record and now they're winning World Series games. It's amazing.

utterance: And I agree with you on that Jared. It was a surprise.

utterance: Well again you know, congrats to the Braves and all of their fans.

utterance: Yes.

utterance: now Miss Richards again let me just ask these questions to verify your account. what is your date of birth?

utterance: Eleven eleven nineteen eighty-four. And my phone number is six seven eight three six one eight zero three one.

utterance: All right, terrific. And Miss Richards, if I could ask what is your bank checking account number with us?

utterance: All right, can you just hold on just a second while I get that?

utterance: Absolutely.

utterance: All right, the account number is nine eight four six five nine.

utterance: OK that's nine eight four six five nine. Is that correct?

utterance: Yes that's right.

utterance: And final question here Miss Richards for security purposes, what is your PIN number?

utterance: My PIN is one zero one seven.

utterance: thank you for that Miss Richards. I appreciate your answering those questions because again as mentioned we do take account security very seriously here and we were able to verify your account.

utterance: Thank you so much.

utterance: All right, now Miss Richards, I was able to pull up your account and access it here and as you mentioned you wanted to change how you receive your statements and as I review your account it appears currently you receive your statements by mail to your business mailing address. Is that correct?

utterance: Right. That is right.

utterance: All right, and you said you wanted to change that. Were you looking to change that to receiving your statements by fax or were you looking to have that sent paperless or electronically by email?

utterance: No, I want those sent by email.

utterance: OK, I understand. And let me just ask Miss Richards, what is the email address that you want to have your statements sent to?

utterance: I want them sent to E dot Richards at J B B dot com.

utterance: OK that's E dot Richards at J B B dot com. Is that correct?

utterance: Yes that's right.

utterance: All right Miss Richards, I was able to go ahead and update your account and so now, moving forward what you'll see is you'll receive all of your statements instead of being mailed to you as it as it previously was, it will now moving forward be sent by email to the address you just gave me which is E dot Richards at J B B dot com.

utterance: That's good and that should start with the next month's statement or?

utterance: Yes ma'am. That'll begin moving forward at your next statement.

utterance: All right, good good.

utterance: And Miss Richards is there anything else I can be of assistance with you here today?

utterance: no there isn't. That was just what I needed to get done and I appreciate your help.

utterance: Well Miss Richards, again we certainly do appreciate you giving us a call here at Intellibank and of course I suppose go Braves!

utterance: Go Braves! You got it.

utterance: Thank you ma'am. You have a terrific day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hey good morning, this is Tom at Intellibank. How can I help you today?

utterance: Tom at Intellibank, OK, so I have had that Intellibank business platinum credit card with you guys, since I think, I don't know, two thousand nine or so. And it's worked out for me, like I've been able to pay the balance pretty much on time every month and not get any interest rates or or increased percentages or anything like that. And I feel pretty good about where I'm at to now, cuz I don't have a lot of debt. And just trying to think, if I don't have any debt that maybe I can take a little more chances with money, but, you know like, calculated chances. Something something like a What's up, what's up?

utterance: well, I was going to say, we have set, we can set you up with an appointment for an investment specialist. It's part of your the account that you have with us. they can go over your wealth management, investment options, secure loans basically any kind of banking you need that has to do with budget and you know, earning money from your investments and there's ones that are really safe. And there's ones that are a little more high risk. so if you like we can start out, can I get your name please?

utterance: Yeah, it's Bernard Martin.

utterance: Right Bernard, can I get your account number?

utterance: eight four five one two nine.

utterance: Thank you. And your PIN number please.

utterance: OK. one eight six two.

utterance: All right, you know? I'm sorry my systems locked up for a moment.

utterance: Come on, you guys don't have the technology to make this go swiftly?

utterance: I'm sorry you know this only, usually takes a couple a seconds

utterance: You know? I don't understand how, like, a major bank like you guys can't just press a button? You have everybody's money, you don't have the finances to put in a good computer system?

utterance: I really, I sincerely apologize about this. It looks like the other people here are having a a similar issue.

utterance: Oh great so we're all getting screwed at the same time? It's a. It's good to know that you guys just don't care about you customers and you're like oh let me put you on I was waiting on hold for forty-five minutes before this.

utterance: Oh, wow. I'm really, really sorry about this.

utterance: That's OK.

utterance: And you know what? If this call disconnects man, like I believe books. I I've had that happen before. just, if we can get this a done as quickly as possible, cuz I don't trust I don't trust the way you guys do things. Like I think this call could drop at any moment and I just wanna get this done handled, whatever information you need I'll give it to you but.

utterance: would you like to give me your phone number in case we get disconnected? I can .

utterance: You should have it, it's a it's the thing I just called it what, what's Oh, god what are we gonna do? We, could we just set, cuz I just wanna set the appointment up. Set the appointment up, I I'll take the chance, just set just set the appointment up.

utterance: can I just write it down? In case the.

utterance: I'm gonna do it a little old school here but can I what day and time would work?

utterance: Tomorrow!

utterance: Tomorrow, OK. morning or afternoon?

utterance: Can I do it today?

utterance: you know it's towards the end of the day

utterance: OK. Fine, fine. Tomorrow, tomorrow. It's what you said, afternoon three thirty.

utterance: Three thirty OK. And would you like to do that on the phone? would you like to go into a branch? Or?

utterance: just.

utterance: Do it by phone.

utterance: OK. so we got you're going to get a text reminder of your appointment. And again I'm I'm sorry. You know what it wait, my systems up right now

utterance: Dude.

utterance: I just wanna verify.

utterance: Dude. You know what? I I just want to apologize. it's taken my taken my frustrations out on you, something else happened today, and and I shouldn't be, like, lashing out at an employee about it but. Basically I found out that I'm getting audited. and you guys have information already on all of it I been doing my taxes at H and R Block, the last few years. And I was the tax person and the employee. But, like I I put my name down as an H and R Block employee too, so it's kind of a, don't think it's legal. Is that appointment all set up?

utterance: Yeah, it is. It sounds bit complicated but I I assure you that they're gonna help you out.

utterance: OK, I'm sorry man, I'm sorry again.

utterance: I apologize for the length of this and the, and the thing we'll will definitely work be better at that.

utterance: thanks, I I I gotta go, I I'll call back next time with a better attitude.

utterance: Take care.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: I have some staff changes in on the job. And and I wanted these people to not have access to my account.

utterance: Fully understand that and I'd be more than happy to assist you with that. if you would let me just see if I can pull up your information. I'll just need to ask a few questions just for account security purposes. first of all, if may I ask what's your name?

utterance: Benjamin Freeman.

utterance: OK and Mr. Freeman what's the name of your business with us?

utterance: Ray's Construction Company.

utterance: All right Mr. Freeman, thank you for that. And if you would, what is your date of birth?

utterance: Date of birth is three twenty-six seventy. And my phone number is seven seven oh two two zero five eight five nine.

utterance: All right. I certainly appreciate that Mr. Freeman. And just a few more questions here. If I could just ask what I'm is the account number for your account with us?

utterance: it's nine eight four six five nine.

utterance: Terrific. Terrific.

utterance: Thank you.

utterance: Yeah.

utterance: Let me see let me see if I can get that pulled up.

utterance: All right. I appreciate that. That that that nine eight four six five nine.

utterance: And how's the day going?

utterance: Oh I can't complain. It's been pretty good day. I got some jobs we still looking at that we need to complete. But you know it's it's rolling on.

utterance: Yeah I sounds like you're you've got a lot of busy man there there at Ray's Construction. Is is it get slow down near the end of the year or is it you know does it or is it kind of one of the busiest times near the end of the year for your business?

utterance: It it it fluctuates you know. It's up and down you know. It we like I said we got some we need to complete but like I said the business it's kinda up and down you know. Sales rep need to step up the pace a little bit though but they doing.

utterance: I can understand that completely there Mr. Freeman. And it appears looks like I was able to get your account pulled up here. And What I would probably advise Mr. Freeman is, I know how important account security is and as you mentioned you've had some staff changes there at the business. In order to insure that your former employees or what have you don't have access to the account I would probably advise you change your PIN number. because if you change the PIN number they won't have access to it and only those who are authorized and have the PIN number will be able to access your account. Does that make sense?

utterance: Right.

utterance: that'd be that'd be just fine. That's that's what I need.

utterance: Terrific. Well let me just ask hopefully you have handy your current PIN number. Do you have that number?

utterance: Yes I do. It's it's one seven zero four.

utterance: All right. One seven zero four and Mr. Freeman is that your old PIN number that you currently have with us?

utterance: Yeah it's the old PIN number.

utterance: OK and let me just ask what do you want to change your PIN number to now?

utterance: Oh we're gonna change to one seven zero nine.

utterance: OK. let's see here. So you wanna change your PIN number to now one seven zero nine. Is that correct?

utterance: that's correct. One seven zero nine.

utterance: OK let me see if I can get this processed there for you Mr. Freeman.

utterance: And it looks like we were able to get that processed there for you. and Mr. Freeman is there any other questions you may have?

utterance: Yeah, is there any way I can get this done without calling in? Cuz a lot of times I'm in the office anyway and and I can is there any way I can do it online and get this get this taken care of?

utterance: Absolutely. Great question Mr. Freeman. we know you're a very busy man and you got a lot going on and sometimes you're just unavailable to call us. And obviously we're not always available as well but if you go online you have access twenty-four seven at your convenience Monday you know seven days a week three hundred sixty-five days a year. You can go visit our website. And all you have to do is have your account number. Create your username and password that you choose. Takes less than thirty seconds. You'll have access to your full account. You can change your PIN number right there online. Change your address. You can check your account balance. You also have the ability to transfer funds within your accounts with us. You have all of those options available to you right online at your convenience day or night weekday or weekend holiday or not at your discretion.

utterance: That sounds real good. That's what I will do the next time. Cuz lots of times I'm at the desk and and I can get this done you know even if even if I'm out of town. I I can do it in the hotel without calling in you know.

utterance: Absolutely. Well if that be all is there anything else I can assist you with today Mr. Freeman?

utterance: Right now I feel like you covered all the bases and if I have any further questions I'll I will call back and contact you. You know so you can get something done.

utterance: Terrific. Well if that's all we again certainly do appreciate doing business with us today at Intellibank and Mr. Freeman you have a terrific day.

utterance: Thank you very much. You do you also.

utterance: Bye bye now.

utterance: Thank you. Bye bye.


utterance: Good afternoon, thank you for calling Intellibank. My name is Holland. How may I assist you today?

utterance: Hi Holland. I need to apply for a real estate loan please and I also want to check my my the balance on my checking account.

utterance: Certainly, one moment. OK, thank you just was opening up my system. and may I get your first and last name please?

utterance: And can you

utterance: Tell me is there a fee for having a checking account?

utterance: I'd have to see the type of account that you have.

utterance: OK.

utterance: OK. May I get your first and last name?

utterance: First name is Jane.

utterance: Last name?

utterance: Good. G O O D.

utterance: OK. And may I get your four digit PIN number so I can pull your information up?

utterance: Six two one seven.

utterance: Six two one seven. OK great. All right Jane I see that you have our business preferred checking and with that account no, there is no fee for having a checking account with us. No monthly fees.

utterance: Mhm.

utterance: OK.

utterance: Great thank you.

utterance: Certainly. All right and so you'd like to apply for a real estate loan?

utterance: Yes please.

utterance: OK just to let you know I'm gonna need your your name, address, your driver's license number, if there's, if you have a business address established already, and a tax ID number. So if you have that information handy we can go ahead and proceed.

utterance: Can you hold on please? Let me get my tax ID number?

utterance: Certainly.

utterance: Thanks. OK, I have it.

utterance: OK great.

utterance: What do you need first?

utterance: I'm just up, sorry I'm just opening my system here. OK so I just your name is Jane Good. Is that the same name that you want to use on the application?

utterance: Oh OK.

utterance: Yes please.

utterance: Great and your home address please?

utterance: Home address is one one two two Raintree Road that's New York, New York one zero zero four two.

utterance: Great thank you. And your social security number?

utterance: Six one five nine four five two two one.

utterance: Thank you. and your four digit PIN number again.

utterance: One seven three six.

utterance: Thank you. The email address.

utterance: Jane Good at MSN dot com. All one word.

utterance: Thank you so much. And are you the sole owner of your business?

utterance: I am.

utterance: And what is the approximate month end date that your business was established?

utterance: twenty twelve September.

utterance: Great. And your gross annual sales?

utterance: A hundred fifty thousand.

utterance: Thank you so much. And what is your tax ID number?

utterance: Tax ID number is two one one eight two seven five three.

utterance: Seven I'm sorry could you read that for me again?

utterance: Two one one eight two seven five three.

utterance: Thank you. Sorry about that. My screen just froze while I was typing that.

utterance: That's OK.

utterance: OK and the address for your business?

utterance: Is the same as my home address. So it's one one two two Raintree Road New York, New York one zero zero nine two.

utterance: Thank you. And Jane is your mailing address the same as the other addresses that you gave me? Home and business addresses.

utterance: Yes.

utterance: Thank you. And what is the credit limit that you desire for this real estate loan?

utterance: A hundred thousand.

utterance: OK. All righty and what is the purpose of this loan?

utterance: I wanna hire two employees.

utterance: Two you wanna hire two employees here for your.

utterance: For my home business in real estate. I wanna hire take on two employees.

utterance: Thank you, thank you. I just needed some clarification on that. OK one moment while I input that. OK thank you so much Jane. I just sent you an email that confirms this application and it has all the information that we just uploaded. The only thing I will need from you are photocopies of your tax ID paper and your driver's license. Please be advised that interest rates are based on credit and FCC rules and regulations. It will also take seven to ten business days for you to find an answer, find out an answer if you've been approved.

utterance: Sure.

utterance: Thank you.

utterance: Oh all right did you have any other questions? Anything else I can assist you with?

utterance: No that's it. Thank you.

utterance: Thank you so much for calling Intellibank and you have a great day.

utterance: Thanks.

utterance: Bye.


utterance: Hi. Thank you for calling the Intellibank. This is Ginger speaking. How may I assist you today?

utterance: Hi Ginger. How are you doing today?

utterance: I'm doing very well ma'am. Thank you so much for asking and how about yourself?

utterance: I'm doing fairly well except for the fact I am trying to go over all of our taxes and I am having some issues trying to get everything straight. and I was wondering if you guys could help me in any way?

utterance: Well ma'am if you'd like I'd be more than happy to schedule an appointment for a tax specialist if you'd like?

utterance: Oh my gosh that would be absolutely wonderful. Thank you. what do I need to do to get this scheduled?

utterance: All right ma'am. Well let's see what appointment date and time were you thinking about?

utterance: Well if it's all right you guys you y'all do those both online and in person?

utterance: Yes ma'am that is correct.

utterance: OK if it's OK I was thinking about maybe having two different appointments having one online just so I can get everything straight and then once I get it mostly straight having like an appointment down at your branch location so I can go over everything with the tax specialist in person.

utterance: All right ma'am. I'd be more than happy to get both of those scheduled for ya. Now for the first one for your online appointment what date and time were you thinking?

utterance: for the first one if it would be possible maybe like November the fifteenth around ten a.m..

utterance: All right ma'am let's see. Now we are doing this one also in person. may I have your ZIP code please?

utterance: Yeah sure. Our ZIP code is eight zero three seven six.

utterance: Thank you so much. Now let's see. I am showing that we would have an online appointment available on November the fifteenth at ten a.m. with our tax specialist in your area and his name is John J O H N Calvin C A L V I N.

utterance: OK that sounds wonderful. Thank you. Now how about for the in person? If that's OK just to give me a little bit of time to you know get everything all straightened out I was thinking maybe November the eighteenth around three?

utterance: All right ma'am. Just one moment let me see what he has available for ya?

utterance: OK great thank you.

utterance: Yes ma'am. All right ma'am. My end's showing that Mr. Calvin would have an in person appointment available on November the eighteenth at three thirty p.m.. Would that work for ya?

utterance: Oh yeah that would be absolutely perfect. Thank you.

utterance: Yes ma'am and may I have your name please?

utterance: Oh sure I'm so sorry. I should have told you that to begin with. My name is Rhonda R H O N D A my last name is Brownwell B R O W N W E L L.

utterance: Thank you so much Ms. Brownwell. Now I have your first name as Rhonda R H O N D A and your last name is Brownwell B R O W N W E L L?

utterance: Yes ma'am that is correct.

utterance: Thank you so much and let's see now for the in person appointment you said you'd prefer to come down to the branch for that?

utterance: Yeah if that's possible?

utterance: Absolutely now I do see a couple of different branch locations in your area. are you familiar with the branch locations?

utterance: Yeah the one. I think there's one like down on Science Center Drive? Will it be OK to go there?

utterance: Yes ma'am absolutely. Now I am showing that address as eight five nine Science Center Drive in Carlisle Pennsylvania eight zero three seven six. Is the correct address you were thinking about?

utterance: Yep that is the one.

utterance: All right ma'am. Well Ms. Brownwell I do have you all set up for both of your appointments all right?

utterance: OK that's great. Thank you so much for your help today Ginger?

utterance: Yes ma'am. Is there anything else I could assist you with today?

utterance: No ma'am that will be all thank you.

utterance: And thank you so much for calling Intellibank and you have a wonderful day.


utterance: Good afternoon and thank you for calling Intellibank. My name is Brandon and how may I be of service to you today?

utterance: Hi Brandon. It's good to speak with you. So I have been having issues with the account. I've been getting these random calls and I don't know what to do about them. They've been bothering me all day and I was hoping maybe you could point me in the direction where I could fix the or find the solution, fix this problem. Maybe you can help me with that.

utterance: Well Brandon without knowing any further information you could I could suggest that you call your phone company. I know they have spam blockers. the only other solution I could provide for you is if you'd like to change the number on your account.

utterance: Is that something that will help with with these spam calls coming my way because I feel like when I added my phone number that it was related to to the to the bank. so I was hoping that maybe you could find a way to suggest how to avoid these spam calls.

utterance: Well I I can't speak for that since we're just the bank and we just, you know, plug in the numbers that the clients give us but as I said before you could contact your phone company and get your number changed or see if they have a spam blocker that could filter out some of these unwanted calls. But, I would suggest that you change your number on file and don't you know, sign up for these email chains or put your number on any of these linked text messages because some most of the time they're just people trying to get your information so they can flood your phone with spam calls. So can I can I get your first and last name. Let me pull up your account.

utterance: Yes. My first name is Nate and my last name is Mansfield. That's M A N S F I E L D. Mansfield. Just like the actor.

utterance: Got it. And, your first name, I'm assuming, is N N A T E?

utterance: Yes. That's correct.

utterance: OK, Nate. Can I get your date of birth?

utterance: Yes. That would be June twelfth nineteen eighty-seven.

utterance: Eighty-seven.

utterance: All right.

utterance: And while that is loading.

utterance: Here we go. Can I get your PIN number on the account?

utterance: Yeah. The PIN is nine nine one eight.

utterance: Perfect Nate.

utterance: All right. Looks like your account is in fantastic standing. Thank you so much for your business.

utterance: OK. It looks like you have three business lines with us. Can you confirm which line it is you'd like to update the number on?

utterance: Yeah. The the number that I've been getting all the calls on is area code three zero one seven two two nine three nine two.

utterance: And that's been a number I've had for a really long time so it's it's kind of unfortunate that that it's been compromised in this way. But, I just kind of have to get rid of it and start anew.

utterance: Yeah. That's that's very unfortunate. I'm sorry about that Nate. So, just to confirm you'd like to update the number on the line that ends in nine three nine two?

utterance: Yes, that's correct.

utterance: And could you provide me with that new number you're gonna replace it with?

utterance: Yeah it would be area code three zero one seven three two zero one two one. Let me repeat that that is three zero one seven three two zero one two one.

utterance: Got it. And, I know you just repeated it but I like to be better safe than sorry.

utterance: So, I have three zero one seven three two zero one two one.

utterance: Yes, that's correct.

utterance: Perfect.

utterance: OK. Those changes have been made and will be reflected upon your account immediately. Is there anything else I can help you with today Nate?

utterance: I think you've answered all my questions. I'm just wondering if if there's a way to to ensure that this doesn't happen again.

utterance: Well I can't make any promises Nate, because we don't have access to your phone account. But, as I've mentioned before, you could follow up with them and I'm sure there's something they could do for you.

utterance: Great. Thank you. Thank you for the advice. I think I will do that.

utterance: All right. Well, if there's nothing else there'll be a short survey after this call and you can rate my performance. Hopefully I've provided you with excellent service and we'll see you next time, Nate.

utterance: All right. Thank you very much.

utterance: Thank you. Bye.


utterance: Hello. Thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: yes hi there. I received an offer in the mail from your bank that has something to do with an a instant account for business. could you tell me more about that please?

utterance: Yes sir I can certainly tell you about that. I believe the mail offer may have been about our savings account here. We offer an Intellibank smart savings account for businesses. It has a zero point three percent interest rate. Over time you can earn that much on your deposit. The initial deposit is usually around five hundred dollars and you are required to maintain a balance of a thousand dollars in that account. Would you like to open a Intellibank savings account today sir?

utterance: yes.

utterance: OK OK sir I can certainly help you with that, but first I'll need to get a little bit of information from you so I can set up that account. Is that all right?

utterance: Yes.

utterance: OK thank you so much sir. let's start with your first and last name please?

utterance: yes, my name is Gabriel Robinson.

utterance: All right is that Gabriel with spelled G A B R I E.

utterance: Yes.

utterance: And Robinson is R O B I N S O N correct? All right Mr. Robinson could you give me your home address, please?

utterance: Yes. Forty-four sixteen Oceanview Drive.

utterance: Oh and what city is that?

utterance: Seattle.

utterance: And the state?

utterance: Washington.

utterance: And could you give me that ZIP code please?

utterance: Nine.

utterance: Eight one one eight.

utterance: OK so let me repeat that back to you for clarification. You gave your home address as four four one six Oceanview Drive in Seattle Washington ZIP code nine eight one one eight?

utterance: Yes.

utterance: Yes.

utterance: All right thank you so much sir. And I'll need your social security number today.

utterance: yes my social security number is nine one five six six seven zero three nine.

utterance: OK so to repeat back that is nine one five six six seven zero three nine?

utterance: Yes.

utterance: All right sir can I have your driver's license number please?

utterance: Yes. Eight one nine five two four nine six nine.

utterance: All right sir that number was eight one nine five two four nine six nine?

utterance: Yes.

utterance: And what state was that license in?

utterance: Washington.

utterance: All right sir I'm putting that down. Can I have the PIN you would like to use for this account please?

utterance: Yes. Four four nine five four nine.

utterance: OK sir you gave the pin as four four nine five four nine?

utterance: Yes.

utterance: All right thank you so much. And could you give me the email address for this business account please?

utterance: Yes. Quality Sound Production at Gmail dot com.

utterance: All right, Quality Sound Production at Gmail dot com? All right. And could you give me your business name as well sir?

utterance: Yes.

utterance: Yes, my business. You said my business name?

utterance: Yes sir.

utterance: quality sound production LLC.

utterance: And are you the sole owner of this business sir?

utterance: Yes.

utterance: All right and could you give me the date this business was established?

utterance: yes. Seven twenty two thousand.

utterance: All right seven twenty-two thousand. OK and what is the gross annual sales for this business?

utterance: A hundred and fifty thousand.

utterance: One hundred and fifty thousand. All right sir. And could you give me the business tax ID, please?

utterance: Yes the business tax ID is nine eight nine seven six five five five one.

utterance: OK sir that number was nine eight nine seven six five five five one?

utterance: Yes.

utterance: All right thank you so much. And could you list the business street address for me please?

utterance: Yes. Four five nine Broadmore Lane.

utterance: OK that's four five nine Broadmore Lane. Broadmore being one word?

utterance: Yes.

utterance: Yes it is.

utterance: All right thank you sir. And the city for that address?

utterance: Seattle.

utterance: And the state?

utterance: Washington.

utterance: All right and that ZIP code please?

utterance: Nine eight one one nine.

utterance: OK. So I have your business address as four five nine Broadmore Lane one word. In Seattle Washington nine eight one one nine?

utterance: Yes.

utterance: Thank you sir. And you said you wanted to open a savings account.

utterance: Correct.

utterance: So we're gonna open that Intellibank smart savings account for you sir. And do you want that initial deposit the minimum five hundred or would you like a different amount?

utterance: Five hundred is fine.

utterance: All right sir I'll set that up as five hundred. And what is the funding account number for that deposit?

utterance: It is.

utterance: It is five five six five five two three one eight seven.

utterance: All right that's five five six five five two three one eight seven?

utterance: Yes.

utterance: OK sir and could you give me the funding routing number for that please?

utterance: Yes the funding account for that is it's one two five four three six one five seven.

utterance: All right sir that number was one two five four three six one five seven?

utterance: Yes.

utterance: All right thank you so much for your patience Mr. Robinson. I have one last question for you. And what address would you like your mail to go to? Your home or business, or both?

utterance: can you do both?

utterance: Yes sir. Let me just verify those addresses that you just put down. You have your home address as four four one six Oceanview Drive in Seattle Washington.

utterance: Yes.

utterance: ZIP code nine eight one one eight?

utterance: Yes.

utterance: And you just gave your business address as four five nine Broadmore Lane Seattle Washington nine eight one one nine?

utterance: Yes.

utterance: All right sir I'll set this up to send your mail out to both these addresses.

utterance: OK.

utterance: OK sir could you give me just one moment while I put this information in our system?

utterance: OK. Oh man, I really can't wait for this weekend. I'm heading out of town to see my new grandchild. Do you have any upcoming plans?

utterance: No sir, not any to speak of actually. This weekend I was just going to you know take a nice long break. I've actually been working nonstop for the past two weeks so.

utterance: It's long overdue.

utterance: Oh yes, yes.

utterance: I.

utterance: Do hope you enjoy that new grandchild though.

utterance: Oh thank you. Thank you very much.

utterance: All right Mr. Robinson I put your information in our system. Your new account should be ready in your able to use this account within the next twenty-four hours. We'll send out your new account information as well as your business checking business saving information in the mail today. So you should see and get that information within the next two to three business days. But if you actually go to a local branch you'll be able to use this savings account right away.

utterance: Thank you.

utterance: All right and if already have online banking with us or if you don't I'll also send that information out to you so you can set up your account online. That way you can just go ahead and access your account right away.

utterance: Sounds good.

utterance: OK Thank you so much Mr. Robinson. Is there anything else I can do for you today?

utterance: No that's it.

utterance: All right you take care and you have a blessed day.

utterance: Thank you.

utterance: Thank you sir. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Steven. How may I assist you today?

utterance: I need to make a payment on my credit card.

utterance: All right. I can certainly help with that. Let me just get some information from you. can I have your name, please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you and your date of birth?

utterance: May twelfth nineteen sixty.

utterance: And your security PIN number?

utterance: One zero six two.

utterance: Thank you.

utterance: And the sixteen digit number on the card, please?

utterance: OK. Hang on a second while I get my card.

utterance: All right. No problem. Just let me know when you're ready.

utterance: OK. I've got it.

utterance: All right, sir. Whenever you're ready.

utterance: Two six six nine four zero seven seven three five six five one zero nine three.

utterance: All right. That's two six six nine four zero seven seven three five six five one zero nine three. Is that correct?

utterance: That's correct.

utterance: All right. Thank you very much.

utterance: And then how much would you like to make this payment for?

utterance: it's two hundred and fifty dollars.

utterance: All right. A hundred and fifty dollars and zero cents. Is that correct?

utterance: That's correct.

utterance: And what date would you like this payment to go into effect?

utterance: can you tell me what the due date is?

utterance: I certainly can. It appears the due date is the eighteenth.

utterance: OK. Let's do the sixteenth.

utterance: All right so we're gonna pay a hundred and fifty dollars on the sixteenth. Correct?

utterance: on second thought. Let's do two hundred dollars payment.

utterance: OK. Two hundred dollar payment on the sixteenth.

utterance: That's correct.

utterance: All right.

utterance: And then can I have the account number for the account you'll be paying with?

utterance: OK. This will be from my Business Total checking account and the number is seven three zero six nine five six eight two nine.

utterance: All right. That's seven three zero six nine five six eight two nine. Is that correct?

utterance: That's correct.

utterance: Thank you and the routing number for that account, please?

utterance: The routing number is one seven zero five five four nine two one.

utterance: OK. That's one seven zero five five four nine two one.

utterance: That's right.

utterance: All right. I have got that setup for you Mr. Thomas and you will see that payment take effect on the sixteenth.

utterance: OK.

utterance: Your day been going pretty good so far?

utterance: Yes, sir. My day has been going quite well. How has your day been?

utterance: Oh, not too bad.

utterance: Well, that's fantastic.

utterance: Is there anything else that I can assist you with today, Mr. Thomas?

utterance: can you tell me some more information about your online banking?

utterance: I absolutely can. Did you have any specific questions or did you just wanna get some general information?

utterance: is there a fee associated with online banking?

utterance: No, sir. There is no fee with our online banking. That is a free service that we offer to our customers. and I do encourage all of our customers to take advantage of it as it is a very handy tool that can make managing your financial aspects much more simplified and stress-free for you.

utterance: All right. is that something that you could set set me up today?

utterance: It certainly is. If you give me just one moment. I'll switch screens here and we can get that set up.

utterance: All right, sir.

utterance: what is a good email address for you or which email address would you like to have associated with this account?

utterance: Thomas Customs at Gmail dot com.

utterance: All right and so I have sent an email to you and that email will give you all the instructions on how to finish setting up the account. and there is a time sensitive link in that email so do please click that link within the next thirty minutes and it will guide you through the rest of the process.

utterance: All right. That sounds great.

utterance: All right, sir. Is there anything else that I can assist you with today?

utterance: I can't think of anything.

utterance: All right. Well, thank you very much for calling Intellibank and you have a fantastic day.

utterance: OK. You too as well.

utterance: Thank you. Goodbye.

utterance: Bye bye.