utterance: Hello, thank you for calling Intellibank. My name is Donald. What can I do for you today?

utterance: Hey Donald, how are things going over there?

utterance: pretty good, pretty good. How about you?

utterance: I can't complain.

utterance: Well yeah, at least you're not in a call center in Tempe, Arizona.

utterance: Probably pretty hot over there right now huh.

utterance: Oh, always. But luckily, I will say Intellibank provides us with some of the finest air conditioning in the whew game.

utterance: mhm That yeah I I go back and forth with the AC and you know sometimes I think it's worth it. You know I have pets, I got I adopted some cats recently and I worry about them, you know is it too hot, is it too cold mhm but they have that, you know they have that thick coat so I figured they're probably warmer than I am most of the time.

utterance: Nice, so there are those hairless cats too, have you seen those?

utterance: I have seen them and I don't wanna see them again if I can be honest with ya.

utterance: How many cats did you get for yourself?

utterance: I got I had two but I lost, you know I lost an all time Well to be honest, yeah it was a dog I lost but I'm getting a bit on in years and so cats are just easier to take care of, so I adopted two cats a couple of years ago.

utterance: Oh, well nice congrats on the the ownership of those cats.

utterance: Yeah do you have do you have pets yourself?

utterance: I currently just have one goldfish. So I can't really have any cats around, you know.

utterance: What's the goldfish's name?

utterance: Currently I changed the name a few times.

utterance: Yeah.

utterance: The goldfish's current name is actually Cargo van.

utterance: Cargo van! Uh-huh well that's interesting.

utterance: Yeah, my dad was a teamster.

utterance: Oh, OK, cool yeah I everytime I went to the vet I'd update their files cuz I kept changing my cats name, I couldn't decide it was just OK, oy sheesh. Yeah. Why did I call oh yeah. Yeah I've been doing you know in my spare time I've been reading you know just some magazines here and there and I was just wondering about I thought I'd call in and get some get some stock info, if I can?

utterance: What can I help you with today?

utterance: So, you're just looking to get some stock info?

utterance: I'm sorry. I mean the stock quotes.

utterance: You want to get a stock quote? OK, absolutely I can do that for you, I can look that up for you right away. Just take a few moments of your time, we'll need to process some information in order to verify that you are an Intellibank customer, That would be you first and last name to start with.

utterance: Yeah.

utterance: My name is Mike Davis and I live in San Bernardino, California.

utterance: Oh, I just need your first and last name right now.

utterance: Oh, Ok, I'm sorry. Mike Davis.

utterance: All right, Mike Davis. I do need your date of birth.

utterance: Yeah, that's June ninth nineteen seventy-four.

utterance: June ninth nineteen seventy-four.

utterance: Yeah, do you need anymore information? Personal information or~

utterance: Yes, just one second here. Each step is a little bit of a process for our servers. I will need your four to eight digit PIN number.

utterance: OK.

utterance: OK.

utterance: Oh boy. I'm sorry let me I think I've got a few written down here. OK, the PIN yeah, the PIN is three, seven, eight, nine, seven

utterance: Three, seven, eight, nine, seven.

utterance: Do you need my social too?

utterance: No, no that'll do it for now. But thank you for offering that information.

utterance: OK.

utterance: Mhm.

utterance: Yeah, I properly shouldn't go handing that out, should I?

utterance: No, I I do not advise that.

utterance: Let's see, let's see. OK, it's about to process OK, so you're looking for a stock quote. Is this a stock you've already purchased?

utterance: Yeah I'm not sure if you have it up on your system there? The stock to be honest I forgot the whole name, but the stocks symbol is GLD

utterance: GLD? I could probably tell you the whole name of your stock, so that'll be on hand for you in the future. GLD and there it is, yeah looks like it's GLD is Good Life Digging.

utterance: Yeah, I yeah I wasn't sure yeah I forgot one of the one of the one of the the the names there but yeah that's it.

utterance: And It's just trying to get that quote for you.

utterance: Yeah, you know the digging, I was I worked in construction I know for most most of my life, I still do but more in a more as a foreman not in the active work.

utterance: I see.

utterance: So to speak you know on the construction site, but yeah yeah that's how I became aware of aware of GLD Good company, good company, good people.

utterance: Good to hear, good to hear OK, the current stock value the quote I have for you today for GLD is three thousand, three hundred and ninety-six dollars and twenty-five cents which was purchased by you at twenty-five dollars and one cent per share.

utterance: OK, so is that, is that what it is right now? Or is that the last closing value?

utterance: That's the current market value.

utterance: OK.

utterance: All right. There it is, and yeah that purchase was made by you, looks like August ninth of nineteen ninety-nine.

utterance: Whoa! That was along time ago.

utterance: And that stock has accumalated over time twenty-six point two percent increase for you.

utterance: That sounds good.

utterance: Yeah, so if that's all for you today, I can let you go.

utterance: yeah don't have much to give back to you but I think my business is done here.

utterance: OK, well thank you for calling in. Have yourself a good night.

utterance: OK, bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Good morning, this is Tom at Intellibank. How are you? How can I help you?

speaker_role: Customer

utterance: Yeah, hi Tom. So I was looking at my finances and I also checked out your forst asked questions online and I wanted to know what I should do about investing and I found that you offer a service that I'm able to meet virtually, or some other way I guess, with an investment specialist so really today, I'm just calling because I wanted to set up an appointment, get it confirmed, get it ready to go with one of your investment specialists, so, could you help me with that and make that appointment?

utterance: Yeah, absolutely. Glad you called. Yeah, that's a programme we've got they'll go over invest management there's a lot of option in there. you mentioned that you were online so, you use the online banking app?

utterance: I think in this case I used my laptop and just went to the website Intellibank dot com.

utterance: Gotcha, yeah, that's great. Lotta features in there so they're gonna go over some investment options. There's secured loans, term loans, pretty much they'll be able to help you with anything that sounds like it's a great fit so let's see, can I get your name please? I'm just gonna log in here and get it all set up.

utterance: OK, absolutely Tom. my name is Marcus Alexander the third.

utterance: All right, great, Marcus, great name. So, let's get with your account number. Can I get that please?

utterance: Account number, six oh five four one two nine six three six three.

utterance: All right, so, six three at the end. What was the last three numbers?

utterance: Thee six three are the last three.

utterance: OK. Got it, thanks also, can I get your PIN please?

utterance: That'll be one zero eight five.

utterance: One zero eight five Sorry, my system's processing just takes a little bit long, just a minute

utterance: OK, no worries.

utterance: Right. See it looks like sorry can I get your PIN again?

utterance: One zero eight five.

utterance: One zero eight five. All right. here, I'm back in. OK, so What day would work for you?

utterance: OK, well checking out my schedule here, for banking. Can I go next Friday.

utterance: Next Friday, OK, see that's the seventeenth, would you like an appointment in the morning afternoon?

utterance: Yes, if you have eleven fifteen or twelve fifteen, those would work best for me.

utterance: All right. I have eleven thirty?

utterance: OK, that works too.

utterance: All right, eleven thirty, and you mentioned that you do the online banking. Would you like to do this through a chat, would you like to speak to someone like on a Zoom sort of call? or we could also meet in person.

utterance: I I

utterance: Yeah, I was gonna say I actually prefer if I could meet somebody in person, just because I think I'm gonna have a lot of questions about how I wanna make my investments, and I I I dunno, I just, it feels more trustworthy to be so let's go with in person.

utterance: OK, sounds great. can I get your ZIP code and we'll lock down on which branch?

utterance: OK K K, nine zero zero two eight.

utterance: All right. Looks like we have a branch on Hyperion.

utterance: Great, Hyperion. Oh I know that location, I go there often. that's fine.

utterance: OK. So, I've got that appointment locked in. you're gonna get a text reminder. and it's gonna have a map, where you can click on the map for directions like do you have any other questions for me?

utterance: no, no no that should do it, just wanted to get some consultation. Thank you for your help, I look forward to that appointment.

utterance: Sure, I hope I provided a great service and you have a great rest of your day. Thank you. Thank you, take care.

utterance: You too.

utterance: Bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hey what's going on? How are you doing? My name is yeah my name is Ryan Peters. And yeah I'm actually calling in regards to I called earlier and and I was talking to a gentleman and he said that I wasn't a platinum member and I couldn't actually I don't think there was a I don't think he knew but I am a platinum member.

utterance: Hey.

utterance: OK.

utterance: so and you know being a platinum member you're able to get you know different perks you know i.e. different ways other alternatives of payment solutions? So that's why I was looking towards and you know to pay my employees.

utterance: OK.

utterance: OK. Great so you're looking to order some checks?

utterance: Yes.

utterance: Great. Can I get your name again? And your date of birth?

utterance: Yep. Ryan Peters. And date of birth is zero eight twelve. nineteen eighty-eight.

utterance: And date of birth?

utterance: Great. And can I get the customer PIN number?

utterance: Yes. It is twenty-nine nineteen four.

utterance: OK. Cool. And can I get the shipping address you would like these checks sent to?

utterance: Yes. yes you can. It is thirty-four thirty-four Centennial Farm Road Brunsville Iowa fifty-one zero zero eight.

utterance: Fantastic. And how many checks would you like for me to send you?

utterance: I think this time I'm gonna need about three hundred and ten.

utterance: Three hundred and ten. That's a very precise number.

utterance: Yeah man you the company is you know we're expanding. We're growing and exponentially man. So I'm I'm really thankful for what's happening right now and you know man I never thought I would be here but I am and I'm doing well. So you know. I am too man.

utterance: Oh, we are happy to hear that. And as you know

utterance: You know as you're growing your business we do offer a variety of business loans and different account features to suit whatever interests you have. So I hope you will. Sure.

utterance: Now, let me ask you a question.

utterance: Sorry to cut you off but with me being a platinum member and being able to now you now do what I need to do. you know now that you suggested ordering checks. being a platinum member what's what's the percentage or the interest on you know those loans that you just talked about? Business loans

utterance: Well, I'd be

utterance: Happy to transfer you to a loan specialist after I've taken care of this call. I mean it's gonna be particular to what type of loan you want to take out and all those fun details.

utterance: OK cool.

utterance: OK.

utterance: OK. Cool. And I I I definitely think the.

utterance: But I

utterance: Can certainly transfer you to that department when we're done with the checks we're ordering if if that's something you would like to talk about now or you can also look online at our website and determine which which loan would be most appropriate for your business.

utterance: All righty that sounds sounds like a good sounds like a good plan. I think now with the checks ordering the checks now the three hundred and ten. when will they get here?

utterance: it will typically take between two to three business days to arrive.

utterance: OK. That's not bad. Still ahead of schedule so.

utterance: OK. Great. well I can certainly put that order in for you said three hundred and ten checks?

utterance: Yes.

utterance: Fantastic. and of course those are free for account holders. So there won't be any charge to you for those.

utterance: Yes.

utterance: and in the future any of these check ordering needs that you have you can always take care of online at our website Intellibank dot com. Or if you're able to if you need to talk somebody in more in depth you're always welcome to call back in. is there anything else that I can help you with regarding your account today?

utterance: No. I think you answered all my questions. you know it'll be here in two business days. It's still good. and yeah three hundred and ten. Yeah man. I that's pretty much it man. So.

utterance: Fantastic.

utterance: Feels great just to be able to write those checks and you just see a whole bunch of happy people. You know now we're getting into the holidays so Oh and it is this is what you have thirty days to cash a check correct? It's like a standard check. Cuz I was with somebody else and it was like two weeks or something .

utterance: Yeah. .

utterance: Sure.

utterance: yeah. Typical time period will be thirty days.

utterance: OK. That's great.

utterance: That is correct.

utterance: Awesome man. Thank you so much. I greatly appreciate your help.

utterance: Excellent. Well I hope you have a great day and I hope everything is is good with your business and your employees. Please let us know if there's anything else we can do to assist you with.

utterance: Oh one more thing. is there any way I can be able to put this on like auto or something? If need be

utterance: You would like to just order checks? On an automatic basis? Sure.

utterance: Yeah.

utterance: Yeah.

utterance: Is that an additional cost?

utterance: Mm.

utterance: No that's perfectly fine. I can set it up for you right now. And you'll just get three hundred ten checks mailed to you every month. Is that great?

utterance: All right.

utterance: That's perfect.

utterance: Excellent.

utterance: All right. Thank you man. God bless.

utterance: Fantastic.

utterance: Thank you so much.


utterance: Thank you for calling Intellibank. This is Janet. How may I help you today?

utterance: Yes, I need statements for my first loan.

utterance: OK, you want a copy of your monthly statements?

utterance: Yes.

utterance: OK, I can do that. Let's pull your information up here. May I have your first and last name and your date of birth, please?

utterance: Yes. It's Tammy Couch. And my date of birth is May ninth nineteen sixty.

utterance: Can you spell your last name, please?

utterance: C O U C H.

utterance: OK, thank you. And I need your home address, please?

utterance: One eight three five Bryce F R I C E boulevard Fairborn, Ohio four five three two four.

utterance: Thank you, and your business phone number?

utterance: Six one four two three four two two one one.

utterance: And I know this is getting to be long but we only have a few more to give, OK? I need your driver's license number .

utterance: OK.

utterance: could you hold on a minute? I need to get that.

utterance: Yeah, I can wait.

utterance: just a minute.

utterance: OK, I'm back.

utterance: OK, thank you.

utterance: It is S like Sam. T like Tom. Two eight zero eight eight one.

utterance: Thank you, and was that issued in Ohio?

utterance: Yes.

utterance: OK, great. So, I got your account pulled up here and I can definitely get you the last six months of your loan statement. you wanted that for your first loan issued or your second loan issued?

utterance: For the first one.

utterance: OK.

utterance: And I need six months of statements.

utterance: OK, I understand that. Did you wanna have those statements sent to you electronically or?

utterance: This is taking too much time!

utterance: I'm sorry, we're almost done, I promise. I wanna make sure that I give you the right service and be careful with your privacy. Can you tell me if you want these statements by mail or in your email?

utterance: OK.

utterance: OK.

utterance: In my email.

utterance: OK, I can definitely do that. Can you verify that email address on file so we can make sure we send it to the right one?

utterance: It's Tammy Couch at Gmail dot com.

utterance: OK. Thank you. So I went ahead and put that request through. You should get them within the next four or five hours. it takes the computer a little time, but while I have you on the phone, can I provide you the balances on your two loans so you're just aware?

utterance: OK.

utterance: yes, go ahead.

utterance: OK. So your first loan balance right now is only eight hundred dollars.

utterance: OK.

utterance: And the balance on loan two is four thousand six hundred and forty-eight dollars.

utterance: OK.

utterance: does that sound about correct?

utterance: Yes.

utterance: Good, OK. So we got your account pulled up? I gave you your loan balances. I got your statements sent to you.

utterance: What what business address do you have on file for me?

utterance: I can look that up here. It looks like Verizon Chain. I have seventeen oh eight Montgomery Avenue Fairborn, Ohio. Four five three two four.

utterance: OK.

utterance: Is that the right one?

utterance: Yes, and can you tell me how I can pay my loan online?

utterance: Sure. Do you have an online banking account?

utterance: Yes.

utterance: you do have online banking set up?

utterance: Yes, but I don't know where to go to pay my make my payment.

utterance: OK.

utterance: OK, so you're going click on the accounts tab at the top of the page.

utterance: OK.

utterance: And then you are going to click on the loan that you want to make the payment on, either wit either one you want.

utterance: OK.

utterance: And then once you are in that page with the loan balance information, there's a pay now button or a schedule now button.

utterance: OK.

utterance: And if you click the schedule now button, that will give you an option to set it up for a later date. and the pay now button is a goes through automatically like like you're paying at that moment.

utterance: OK. what about investments? I wanna buy some stock.

utterance: So when you log in to online banking there is an invest tab on the top.

utterance: Yeah?

utterance: You would click on that. And if you have never bought stocks with us before, you would click on open new portfolio.

utterance: OK.

utterance: And then there'll be a sell and buy button there. So, you can go into buy and that will give you all the stock prices that are current I'll give you some tips on how to make the best stock purchases for you. And you can go ahead and buy from there.

utterance: OK.

utterance: How does that sound?

utterance: That sounds really good.

utterance: All right. I'm glad I was able to help you today. Is there anything else I can do for you?

utterance: I don't think so.

utterance: All right Miss Couch, you have a good day.

utterance: You too.


utterance: Good afternoon, this is Byron at Intellibank. How may I help you?

utterance: Hi Byron, I was just calling in today to get some information about my small business loan.

utterance: OK.

utterance: I have I've been with you guys now I think I think about.

utterance: Six years?

utterance: Yeah, yeah, six years.

utterance: Mhm.

utterance: OK, so let me see yeah So, I was hoping to get a loan statement from you guys.

utterance: Mhm.

utterance: I've been getting them in the mail but I also wanted to schedule it so that I can get it by email as well.

utterance: OK.

utterance: We have a a lot of people are involved in this account, and when we have it by email it just helps because you know I can send that out to everyone and it's not just the one paper copy at my house.

utterance: Right, right, OK I understand that completely. All right, well to start I'm gonna need your first and last name and your date of birth?

utterance: OK, my name is Preena, Prenna Rolls and that's P R E E N A.

utterance: Mhm.

utterance: Last name Rolls R O L L S.

utterance: OK.

utterance: And date of birth is February thirteenth nineteen eighty-five.

utterance: Nineteen eighty-five. M'kay. Now what is the account number for this?

utterance: The account number That's the eight digit one, right?

utterance: Yes, yes.

utterance: OK hold on let me see. I have my papers in front of me one second.

utterance: OK.

utterance: OK, I think I have it. Are you ready?

utterance: Yes.

utterance: OK, so it looks like it's three two five one.

utterance: Mhm.

utterance: Seven seven eight nine.

utterance: Seven seven eight nine. Mkay. Now for security validation, what is the name of the street you grew up on?

utterance: that should be Bywalker.

utterance: Bywalker?

utterance: Uh-huh. B Y W A L K E R Ave, Bywalker Ave.

utterance: Bywalker Ave, OK. Now is the Bywalker and the Ave in the same it's the same word, right? you put them together for the code?

utterance: I think I would've put a space in between.

utterance: OK, let me see No there's no space so let me try it without Yep OK boom there we go. So Bywalker Ave is correct. So you said that you want to get email statements, correct?

utterance: Yes.

utterance: OK, and I'm assuming this will be for multiple emails.

utterance: Yes.

utterance: OK, can you give me the emails that you're looking to put this on?

utterance: Mhm.

utterance: OK.

utterance: OK, so we're gonna start with my husband.

utterance: Mhm.

utterance: And that's gonna be David Rolls, so D A V I D R O L L S.

utterance: OK.

utterance: At bakery rolls So, B A K E R Y Rolls R O L L S dot com.

utterance: Mhm.

utterance: So, that's going to be the first one.

utterance: OK.

utterance: and then I'd also like to have my business associate attached on to this too. Her name is Tricia.

utterance: Mhm.

utterance: Jones So, that's gonna be T dot J O N E S.

utterance: OK.

utterance: At bakery rolls dot com.

utterance: OK.

utterance: And then, I also want to add my son in there because he's our Financial Advisor.

utterance: Mhm.

utterance: And that's gonna be Laramie L A R A M I E.

utterance: Mhm.

utterance: Rolls R O L L S at bakery rolls dot com.

utterance: OK.

utterance: And then, for the last one I think I want to put my lawyer in.

utterance: OK.

utterance: just so you know they have everything So, that's gonna be Loretta.

utterance: Mhm.

utterance: L O R E T T A Byron B Y R O N Jones J O N E S at Jones Vice Attorney's dot com.

utterance: OK. All right, well these are all looking good and Yep they're in the system. Now as I say is that it could be a couple of minutes. It could be a couple of hours it just depends on the system but they will they should expect to receive it today.

utterance: OK.

utterance: And is there anything else I can do for you?

utterance: let me see. So you said they're all going to send out at the same time though?

utterance: Yeah, it will all be out at the same time.

utterance: OK, yes because it's it's for our. It's for our bakery company. we specialize in cinnamon rolls, dinner rolls, bread rolls we even make a a couple pastries that look like Rolls Royce cars.

utterance: Oh wow, that's nice.

utterance: Yeah, so we we are the Rolls but anyway so sorry I know I went off on a little tangent there.

utterance: Mhm.

utterance: I just get very excited about bread. but yeah OK. I think I think that's all all I needed.

utterance: OK, well that's great to hear and again thank you for being a great customer at Intellibank and I hope you have an awesome day.

utterance: Thank you.

utterance: All right.


utterance: Thank you for calling Intellibank. We value our customers. This is Brenda. How may I help you?

utterance: Yes, so I need to order some new checks.

utterance: OK, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And Jill, do you prefer that I call you Jill or you prefer I call you Ms. Baker?

utterance: You can call me Jill, that's fine.

utterance: All right Jill, so are you wanting to order new checks for your business account?

utterance: Yeah, so I have the business total checking account. I want to order checks for that.

utterance: OK, I need to get some information from you first. What is your account number?

utterance: It's three four six zero two nine nine eight.

utterance: Thank you Jill, and what is the name of your business?

utterance: It's Johnson Controls with an S.

utterance: All right Jill, and what is your date of birth?

utterance: That's March second of nineteen eighty.

utterance: All right Jill, so it looks like your account has a four digit PIN number on it. Could you share that PIN number with me as well?

utterance: Yeah, so that PIN number's six four seven eight.

utterance: All right Jill, and what city and state are you in?

utterance: So I'm in Kansas City, Missouri.

utterance: OK, and what is your street address?

utterance: That's five three nine Lakeview Road, and then the ZIP code, seven three eight two zero.

utterance: All right Jill, and can I also get a social security number for you?

utterance: Yeah, so that's seven three eight zero two zero seven eight three.

utterance: OK, and what is the address of the business?

utterance: It's eight three seven eight three seven two Hillshire Way, and that's Kan City Missouri eight three six seven two, and the phone over there's eight three zero two eight nine two two nine nine.

utterance: OK, thank you, Jill. Are you wanting to get these checks mailed to your home or to your business address?

utterance: Can you just send them to the business, that's where I'm at most of the time.

utterance: Yeah, we can do that for you. Jill, can I confirm an email for you?

utterance: Yeah, so that's J Baker at Johnson controls dot com. That's J as in Jill Baker at Johnson controls dot com.

utterance: OK. All right Jill, do you know what type of checks you're wanting?

utterance: Yeah, so it's the standard blue business check and it's on the form it's seventy-three on the form.

utterance: OK, and how many checks are you wanting? Looks like we have a book of twenty-five, a book of fifty, and a book of a hundred, and each box comes with three books.

utterance: Can we do like a hundred checks, so lets do the the box of a hundred, so that's what, three hundred checks then?

utterance: Yep, that's that's three hundred checks. So how many boxes is it you want, just one?

utterance: No, can I get ten boxes, let let me ask the question like, does a check ever expire? It doesn't, does it? Like, so as long as I, I can get three hundred checks and, and not have to worry about it for several years, right?

utterance: Yeah, so no a check doesn't expire unless it's actually written. So if you write a check to someone then there's an expiration date on that written check, but as far as just a blank check, you can use those at any point in time, there's no expiration on that.

utterance: OK then yeah, let's get ten check, ten boxes of checks in please?

utterance: OK, and what check number are we starting these checks out at?

utterance: So my last check looks like it's one zero zero nine, so then that would be one zero one zero, right? That'd be the next number.

utterance: Yep, one zero one zero. OK Jill, do you want the business name and address on those checks?

utterance: Yeah, can I also add the phone number to those checks and then can I also the the website to the checks too? Do you do websites on your checks?

utterance: Yeah Jill, I can add the phone number. You can add a website to the check but it's a ten ninety-nine addition for, ten dollars and ninety-nine cent addition for that did you wanna go ahead and do that for the ten dollars and ninety-nine cents?

utterance: Is that like ten dollars and ninety-nine cents altogether, or like per check, per box? How is that broke down?

utterance: So the ten dollars and ninety-nine cents is per box, so since you have ten boxes here, I mean you're you're looking at you're looking at around a little over a hundred dollars basically to add those.

utterance: OK, forget it then, let's just do the phone number please.

utterance: OK Jill. All right, so what is the phone number you'd like on those checks?

utterance: So it's eight one nine nine zero nine two nine zero zero and can we put an extension on there for my specific office? So it'd be extension one one two two.

utterance: Yeah, I can do that. OK Jill, so I have the order for ten boxes of one hundred count standard blue business checks beginning at check number one zero one zero. The total for that is going to be two hundred and six dollars and five cents. Did you want me to take those funds out of your Intellibank checking account?

utterance: Yes please, can we do that? Can we just transfer it?

utterance: Yeah, that's fine, gimme just a second, I'm gonna place that order for you. Jill, would you like me to email you a copy of your order and your receipt?

utterance: Yes, if you could thank you.

utterance: OK Jill, so I have that ordered for you. It looks like it will be coming to the business address. Now you're saying to give them about ten to twelve days to get that sent out, ten to twelve business days. Was there anything else that I could do for you today?

utterance: No, I don't think so, that's everything. I appreciate it, thank you so much.

utterance: No problem at all Jill. Thank you for choosing Intellibank and you have a great day, OK.


utterance: Thank you for calling Intellibank, how may I help you today?

utterance: Hello. How are you doing? This is.

utterance: Doing Great.

utterance: Alan Pierce and I was calling in regards to I need. I need something that's going to be able to show all my previous transactions. I'm just trying to You know figure something out here so I can get it done and Having a little trouble doing that right now.

utterance: Well I'm sorry to hear that sir I can help you the best I can. You want a a summary of your bank statement?

utterance: That may be great actually, thank you so much. I think that that as simple as it is I couldn't even think about it.

utterance: Sure. Absolutely sir.

utterance: But

utterance: Oh.

utterance: But yes.

utterance: I definitely need that and I also need to make sure that my my address is updated on there and my shipping address is updated so. I wanna make sure that it's It's up there and ready to go.

utterance: OK, great. Well can you give me your name and date of birth?

utterance: Yes, yes, yes, yes. Alan Pierce. And my my date of birth is twelve two nineteen ninety-nine.

utterance: Great and to look up your account I need the account number and then your pin number.

utterance: Yes my account number is one, one, three, three, three, four, five, one, six, seven.

utterance: Excellent. And the PIN number?

utterance: The PIN number is eleven, twelve, there.

utterance: Great. Now I'm looking up your platinum business checking account and it looks right now like you have twenty-three thousand four hundred and ninety two and forty-five cents. Does that sound accurate?

utterance: yes actually OK. Yeah I I forgot I made that transaction yes yes that's actually legit. can you hold on for a moment sir? I'm sorry. OK. I'm back I'm sorry about that. I had to just look at my. Notes here.

utterance: Great.

utterance: Sure.

utterance: No problem sir.

utterance: Absolutely. Now would you like this statement emailed to you or I can mail you a physical statement? statement.

utterance: I

utterance: Think I think both would be better just so I can have one and you know, the one's coming in the mail and I have one in you know that can't get lost. well it can get lost in your email but I can, I can. Yeah I can definitely put it to the side and print it out and .

utterance: Tell me about it.

utterance: Got it. Well if you.

utterance: Do add us to your spam filter list, that'll be the most efficient way to make sure that our emails get through to you.

utterance: Absolutely.

utterance: Absolutely.

utterance: And can you provide me with your email now?

utterance: Yes! It is Alan Pierce dot at Gmail dot com.

utterance: Alan Pierce dot as in dot as a word?

utterance: No.

utterance: Dot is are.

utterance: Alan Pierce.

utterance: Are.

utterance: Period. I mean I guess you can .

utterance: Period.

utterance: At Gmail dot com?

utterance: Yes.

utterance: So the period's at the end of Alan Pierce?

utterance: Yes.

utterance: Alan Pierce period, and then at Gmail dot com?

utterance: At. Yeah.

utterance: That's.

utterance: Right.

utterance: Interesting that is a unique email.

utterance: Yeah you know hey I got it from one of my mentors I used to see it all the time like you know what I'm gonna steal that.

utterance: Interesting. And can I get your address?

utterance: Yes you can my address.

utterance: I wanna make sure, you.

utterance: Said the one we have on file is out of date?

utterance: Yeah can you read that one? let me see which one that is.

utterance: three ten Main Street, Santa Monica California. Nine, zero, two, zero, five.

utterance: Yeah. Yeah, yeah, yeah. That's the that's definitely the old one.

utterance: OK.

utterance: Great. What's the what's the current address you'd like me to send this to?

utterance: Oh, excuse me. Sorry about that. Yes, I want you to send this one to the Vernin Street so that's eighteen six six Vernin Street.

utterance: Bless you.

utterance: Mhm.

utterance: San Diego, California.

utterance: OK.

utterance: Ninety-two, one, eleven. That's that's the updated version address you got there.

utterance: Got it. OK. So all of your future statements will be going to that San Diego address.

utterance: Awesome, good, good, good.

utterance: and I'll.

utterance: Email you out a copy of this as well.

utterance: Good cuz last time man they you know they were sending the email with documents and paperwork you know to the wrong address and it was such a hassle those was those were very important you know documents and paperwork man that wasn't for you know just any pedestrian's eye so. you know not all people can look at those. But I'm glad we got everything up to date and everything is ready to go so yeah man I'm good to go.

utterance: Excellent. Well I'm glad we could help you today and update that information. and as always you can always go online to see and verify your information. Intellibank dot com if you enter the account number and your pin that you have set up you'll be able to see all your information and to change your address or email or anything of that nature as well as taking care of the rest of your payment and loan information.

utterance: All right, sounds like a plan. Thank you so much for you help.

utterance: Thank you. Have a great day.


utterance: Thank you for calling Intellibank. We value our customers. This is Brenda. How may I help you?

utterance: Yes I need to schedule an appointment to get something notarized.

utterance: OK I can put you in contact with someone. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: You can call me Jill that's fine.

utterance: All right Jill. So you were wanting to get something notarized with Intellibank?

utterance: Yes so if I can just like schedule an appointment to do that? That's what I need to do.

utterance: OK Jill and do you have an account with Intellibank?

utterance: Yeah so I have all of my business accounts with you guys.

utterance: Ok Jill. So I just need to verify some information with you. what is your account number?

utterance: Yeah can you hold on just a second. I need to grab something to get that. Hold on one second for me so that's three four six zero two nine nine eight.

utterance: OK and what is the name of the business?

utterance: It's Johnson Controls.

utterance: All right Jill. What is your date of birth?

utterance: It's March second of nineteen eighty is my birthday.

utterance: OK and your account has a four digit PIN number on it. Could you share that PIN number with me as well?

utterance: Yes so that's five seven zero four.

utterance: All right Jill. Did you have a specific branch location you'd like me to try to see if we can get a notary scheduled with?

utterance: Can we do the Antioch Road location if possible?

utterance: Yeah I can. So that Antioch Road location looks like it's two three one two Antioch Road, Kansas City. Is that correct?

utterance: Yeah that's right. That's right. Do you know is it snowing yet?

utterance: I do not believe so but but I do not think that we're supposed to get much snow today. I know we're supposed to but I don't think that we're supposed to get much accumulation.

utterance: Oh I just. I don't want the roads to get bad out. It's all too nasty enough out there as it is. I just don't want it to get any worse.

utterance: Yeah I understand I don't think it's supposed to get very bad out like mainly just a dusting but you you know we'll try to try to hopefully get you inside there before something the roads get bad or something gets worse out there. Did you have a specific day and time that was best for you?

utterance: I'm open on a Wednesday so pretty much anytime on a Wednesday would be good.

utterance: OK let's look at Wednesday. So this Wednesday the seventh see what we have here for you? So it looks like this Wednesday the seventh we have a two p.m. appointment with Carol who's one of our notaries. Would that time work for you?

utterance: actually this Wednesday on the seventh I do have an appointment right about that time. Would you happen to have anything like possibly on that Tuesday on on that Tuesday the sixth for two p.m.?

utterance: Yeah let me let me look at that real quick. OK it looks like Carol does have an opening at two p.m. on Tuesday the sixth.

utterance: OK. That'll be great. Can we schedule it for that one then?

utterance: Yeah.

utterance: Let me get you on the calendar for that meeting and what I'm gonna do is I'm also gonna send you some information that has Carol's contact information just in case you need to reach out to her for any reason before your meeting. OK. Jill can I confirm an email address for you?

utterance: Yeah so it's J Baker at Johnsons Controls dot com. That's J as in Jill Baker at Johnsons Controls dot com.

utterance: All right OK so I've got that appointment scheduled for two p.m. on the sixth. That's Tuesday at the Intellibranch bank location at two three one two Antioch Road in Kansas City Missouri and that's with your notary Carol.

utterance: OK so will I need to bring anything with me? I know that sounds silly but do I need to bring anything?

utterance: Yeah so you'll need a valid photo ID with you in order for her to do that for you and then whatever you're having her notarize. So as far as what she needs to just verify what the the notary information. It's just a valid photo ID that she'll need to do that so she can log that notary.

utterance: OK but you'll send an email with all of that in it so I know what I'm doing?

utterance: Yeah I'll send an email that'll also have our contact info in it so for some reason if you're not gonna be able to make it to that appointment you won't call us back and do it. You can call you can email or call Carol directly but otherwise she'll plan on seeing the two p.m. at Tuesday the sixth.

utterance: OK can you tell me one more thing? Can you ask me look answer me? The intersection between the Antioch Road location like is there an intersection around there something that's identifiable?

utterance: Yeah let me look here. So I know you said you you requested the Antioch Road location. So are you not. Have you never been there? Are you not familiar with it?

utterance: Yes so I've been there but it's been quite a while ago I usually don't go into any of the bank branches but I think I know what it's like as far as that where the road is but I just wanted to confirm.

utterance: Yeah so it's actually really close to the Mizzou Mall. Do you know where that's at?

utterance: I do I know exactly where that's at.

utterance: Yeah so it's like directly across from the Mizzou Mall.

utterance: OK then. I know exactly where you're talking about. That's where I thought it was. I just wanted to confirm.

utterance: OK no problem. Jill is there anything else that I could do for you today?

utterance: No I think that's everything. I really appreciate it.

utterance: No problem at all Jill. So we have you scheduled for two p.m. on Tuesday the sixth at the Intellibranch Antioch. Oh I'm sorry the Intellibank branch at Antioch Antioch Road. So if you have any questions please give us a call back or you can always call Carol in order to ask questions or to reschedule that. Thank you for your time.


utterance: Hi thank you for calling Intellibank. My name is Homer and I will be your customer service representative and hopefully we can address any issues you have with Intellibank. How may I help you today?

utterance: Hey Homer I need to change my PIN.

utterance: All right I think we can go ahead and get that started for you. In order to do so I'm going to need to verify your identity. I will need your first name and your last name.

utterance: Sir my name is Zeke Prescott.

utterance: Great can you spell that for me?

utterance: Yeah Z E K E Prescott P R E S C O T T.

utterance: Fantastic and what would be your date of birth?

utterance: Date of birth is July twenty-ninth nineteen eighty-six.

utterance: Drivers license is D six three three four five five seven.

utterance: Social security is three three two one five six eight three six.

utterance: Wow, thank you for all that information. I actually only needed the date of birth at this moment.

utterance: Oh sorry.

utterance: That's totally fine.

utterance: It's been

utterance: A long day for me.

utterance: How has your day been?

utterance: Oh I I hear ya. It's about the end of the day for me too so.

utterance: Yeah.

utterance: Oh.

utterance: Sometimes I get my wires crossed as well.

utterance: Yeah.

utterance: Yeah yeah.

utterance: Sorry about that. Yeah and I'm so, I haven't eaten lunch yet so like it's kind of I'm just really tired. Sorry about that.

utterance: No problem. So the last piece of information that I'll need to get into your account is your old PIN number.

utterance: Sure it's six two two six.

utterance: Six two two six fantastic.

utterance: So you'd like to change your PIN correct?

utterance: Yes please.

utterance: All right what would be the new PIN?

utterance: Nine one five zero.

utterance: Nine one five zero. All right can you verify that's nine one five zero?

utterance: Nine one five zero yes.

utterance: Great thank you so much.

utterance: All right I went ahead and made that change for you.

utterance: It looks like everything on your account is up to date.

utterance: Is there anything else I can help you with?

utterance: Yeah I'd like to inquire about lines of credit. Maybe apply for one right now.

utterance: Yeah absolutely I can definitely help you with applying for a line of credit.

utterance: I'm just going to need some more information to help you out. Now would this be for your business?

utterance: Yes for my business.

utterance: Great and you have a fantastic business account with us.

utterance: What. Now I'm gonna need to ask some of the same questions again. It might be a bit redundant but we'll need to ask this for security. What is your first name and last name?

utterance: Great.

utterance: My name is Zeke Prescott.

utterance: Great and what is your street address?

utterance: Three nine two nine Iowa avenue. Apartment one zero seven. Riverside California nine two five zero seven.

utterance: Fantastic and what would be your social security number?

utterance: It is three three two one five six eight three six.

utterance: Great.

utterance: And how about your drivers license?

utterance: It's D six three three four five five seven California.

utterance: Fantastic. And I know you just told me but what is your new PIN?

utterance: New PIN nine one five zero.

utterance: Great. All right and what is the email associated with your business account?

utterance: the email is gonna be just my name spelled out. Zeke Prescott eighty-six at Yahoo dot com.

utterance: Great and what is your business name?

utterance: Yogurt One Oh One.

utterance: Yogurt one oh .

utterance: One zero one.

utterance: Very good. And are you the sole business owner?

utterance: I am.

utterance: Great. What day did you establish your business?

utterance: it was my birthday actually five years ago. So it was July twenty-ninth two thousand and sixteen.

utterance: Wow that's great that's great.

utterance: Mhm.

utterance: All right and what are your gross annual sales? This will help in determining your line of credit.

utterance: Got it. Sales is is two hundred and twenty thousand.

utterance: Wow that's very healthy that's great.

utterance: Thank you.

utterance: What would be your tax ID number?

utterance: Tax ID number is. Let me pull it up here. Okay one five six two eight four.

utterance: Fantastic.

utterance: And your mailing address I assume that's going to be the same as your business address?

utterance: Yes.

utterance: Can you just verify that for me again?

utterance: Yes it's one six one six Martin Luther King avenue.

utterance: In Riverside California. Nine two five zero seven.

utterance: Great now what would be the purpose of this loan?

utterance: yeah just we're getting really busy. School's My business is right across the street from the university.

utterance: And you know school is back in to session. And this is when we get really busy so I gotta do some more hiring. one of my yogurt machines broke the other day. Gotta buy a new machine.

utterance: And yeah just stuff like that.

utterance: Well I'm sorry to hear that your yogurt machine broke but hopefully this this line of credit will help you out.

utterance: Yeah it happens. Thank you.

utterance: Yeah no problem. Now what would be your ideal credit limit?

utterance: let's see I think I need about sixty thousand.

utterance: Fantastic.

utterance: All right if we approve this credit limit for you there will be a very low interest rate of two point one percent. Is that agreeable to you?

utterance: Oh.

utterance: Yeah that's more than agreeable thank you.

utterance: That's fantastic.

utterance: So again this this interest amount will only be on the amount that you borrow not the total credit limit.

utterance: Got it.

utterance: Fantastic. All right so I'm gonna put this application in for you. you'll be receiving it in an email shortly and hopefully you'll be receiving a credit card in the mail once that is approved. Is there anything else I can help you with today?

utterance: I think that's it.

utterance: Great and always know that you can make any of these changes online and apply for future credit cards with your online account.

utterance: If if that's all then I'm going to go ahead and end this call. Please stay on the line for a brief survey and we'd appreciate your feedback. Thank you very much.

utterance: Thank you.

utterance: Take care.


utterance: Hi there. Thank you for calling Intellibank. My name is Stephanie. And who am I speaking with today?

utterance: Stephanie this is Whit.

utterance: Hi Whit. Nice to meet you.

utterance: Nice to meet you as well.

utterance: Great. And where can we get started today?

utterance: I need open up a new checking account.

utterance: OK. We can certainly help you out with that Whit.

utterance: Thank you.

utterance: And what is your last name?

utterance: Hertford. H E R T F O R D.

utterance: Whit Hertford. OK. And Whit what is your address?

utterance: It's sixty-three hundred Wilshire Boulevard.

utterance: Mhm.

utterance: That's Los Angeles California. Nine zero zero three six.

utterance: OK great. And then do you have your social security number on hand?

utterance: yes. It's one nine eight three one zero two eight eight.

utterance: And then how about your driver's license number?

utterance: that is eight four eight nine one zero one.

utterance: OK. And then do you have your six digit PIN?

utterance: what what's the PIN?

utterance: Six digit customer PIN?

utterance: Oh one nine seven six zero one.

utterance: Great. OK. Whit what is your email address?

utterance: my it's Whit pizza friend at Yahoo dot com.

utterance: Whit.

utterance: Pizza friend at Yahoo.

utterance: Yeah like I'm.

utterance: Friend of all pizza.

utterance: Yeah. I can relate.

utterance: You're a big pizza fan?

utterance: Oh big pizza fan. Jalapenoes and pineapples. Sometimes some green pepper. Yeah.

utterance: Oh, that's fun.

utterance: I'll have.

utterance: Oh very good.

utterance: Mhm. And is that your business name? Whit Pizza Friend?

utterance: Yes it is.

utterance: Oh great. OK. And are you the sole owner?

utterance: I am. Yeah.

utterance: Perfect. And then when did you establish your pizza place?

utterance: just last year twenty twenty.

utterance: Oh wow. Particular time to start a business.

utterance: Well you know the time is right.

utterance: Sure. And then what is your gross annual sales amount so far?

utterance: about just just about three grand.

utterance: OK. And then what's your tax ID number?

utterance: tax ID number is one two four eight nine nine.

utterance: Mhm OK. And what is the address of the pizza place?

utterance: three three zero Hope Street. Downtown that's nine zero zero five five.

utterance: Great. And that'll be your mailing address?

utterance: Yes.

utterance: OK. All right. And what kind of an account type would you like to open today? Was it a business checking? Or personal checking?

utterance: a business please.

utterance: Business. OK. Great. And what will the initial balance be when we open up your account?

utterance: I'm just gonna do the just like do two thousand dollars.

utterance: OK great. All right. And then do you have your your bank account number from your personal account that you'd like to draw from?

utterance: Say that one more time?

utterance: Do you have your bank account number you'd like to draw from?

utterance: bank account number yes. one nine eight two, zero one five five.

utterance: OK great. And then how about your routing number?

utterance: that is eight seven, nine nine.

utterance: OK found you here. Great. Well like I mentioned we'll be opening your business checking account. Would you like to attach your business savings to that as well?

utterance: Is that a good idea?

utterance: I would say so. If you would like to just directly transfer funds from your business savings to your checking you can avoid fees.

utterance: sure. Yeah that'd be great.

utterance: All right. We'll go ahead and do that. And do you have any other questions for me?

utterance: Well no I don't think so. wait what are those interest rates again I?

utterance: Oh sure. The interest rate would be five percent. And with your business account you'll be waving the monthly fees.

utterance: OK that that sounds fine. Thank you.

utterance: OK sounds good. Well I will email you all of this information. And if you have any other questions please feel free to give us a call.


utterance: Hi, thank you for calling Intellibank. My name is Tara.

utterance: How may I help you this evening?

utterance: Hi, I need to check my credit card balance, please.

utterance: All right. You would like to check your credit card balance?

utterance: Yeah, the available balance.

utterance: OK.

utterance: I will be glad to do it. I can check both your balance and your available balance.

utterance: Oh, OK.

utterance: Perfect.

utterance: All right. One moment please. May I have your name? First and last name.

utterance: my first name is Annie. Last name is Starbuck.

utterance: Annie Starbuck.

utterance: Hmph.

utterance: Great name.

utterance: Thank you.

utterance: All right. and how are you doing tonight, Annie?

utterance: Oh, I'm hanging in there. How are you doing?

utterance: I'm great. Well maybe you should get yourself a Starbuck. Right, like nobody ever says that to you.

utterance: Yeah, really.

utterance: Ha ha ha. Never heard that before.

utterance: OK. Well thanks for putting up with my bad joke.

utterance: Yeah.

utterance: Annie, may I please have your date of birth?

utterance: two twenty-eight, nineteen seventy-two.

utterance: Oh, you just missed leap year.

utterance: Oh, OK. Two twenty-eight seventy-two.

utterance: And may I also have for security purposes the four digit security PIN that you created for your accounts?

utterance: The four digit security pin is two four five one. And my credit card number is two one nine three one seven nine two five one six five . Uh-huh.

utterance: Oh.

utterance: Sorry to interrupt you, Annie.

utterance: I'm only can do one screen at a time.

utterance: Oh.

utterance: My mistake. I apologize.

utterance: No, no, no.

utterance: Problem. Always appreciate someone being prepared. You're a good boy scout.

utterance: It's like my last name. I just drank too much coffee today.

utterance: OK. One more time on that four digit code.

utterance: two four five one.

utterance: OK. Two four five one.

utterance: Uh-huh.

utterance: Give me one moment for the system to load.

utterance: OK. Very good. All right. I see here that you do carry our. Business silver card. Thank you so much for you patronage. And just to access the account, can you please provide that account number?

utterance: it's oh, the account number. Yes.

utterance: Yes.

utterance: The. It should be a sixteen digit number.

utterance: Oh, OK. Yes.

utterance: two one nine, three one seven, nine two five.

utterance: Annie, I'm so sorry I I'm trying but I can't type that fast.

utterance: Oh, I apologize. I'll start again. Are you ready?

utterance: I am, thank you.

utterance: two one nine.

utterance: Two one nine.

utterance: Three one seven.

utterance: OK.

utterance: Nine two five.

utterance: Got it.

utterance: I was falling asleep. I do need coffee! one six five. two four five one.

utterance: Very good. Oh, that caffeine is wearing-off on you.

utterance: I'm narcoleptic also.

utterance: Oh.

utterance: Oh, my goodness.

utterance: All right. One moment while I put that information in the system.

utterance: Two one nine three one seven nine two five one six five two four five one.

utterance: Perfect. All right. Now I can see the history on your silver card and first and foremost you asked me for the current balance.

utterance: yes.

utterance: You asked me for your current balance and your available credit.

utterance: That's right. And just out of curiosity I mean do you take creamer in your coffee? Or what do you put in your coffee?

utterance: I like a little bit of what they call soy cream.

utterance: And nothing else.

utterance: Oh, interesting.

utterance: How do you like your coffee?

utterance: just cream or almond milk, vanilla almond milk preferably. No sweetener.

utterance: There ya go. That sounds good.

utterance: Yeah.

utterance: All right. So, Annie Annie Starbuck. I just wanna call you Annie Starbuck. All right so the current balance on your card is incredibly just an even two thousand dollars. I don't know how we got to the with no cents. But you have a two thousand balance. And since you have a credit limit of ten thousand dollars that gives you and available open balance of eight thousand dollars.

utterance: OK. And if I were to pay off that balance today, two thousand dollars. Are you willing to knock off any interest points?

utterance: Well, what what would happen is you wouldn't accrue any more interest. But if you did wanna talk about your interest rate, I could transfer you to a credit card specialist.

utterance: you know what, that's all right. I don't have time today.

utterance: All right. Well you call us back or utilize that at either your mobile app or online. When we can assist you next. have I answered all your questions for you?

utterance: I'll have to call another time.

utterance: yes, I believe so. I appreciate it.

utterance: OK.

utterance: Absolutely, I hope I provided outstanding customer service for you.

utterance: And thank you so much for calling Intellibank.

utterance: You have great night.

utterance: Thank you, you too.

utterance: Goodnight.

utterance: Goodnight.


utterance: Good afternoon my name is Kitty and thank you for calling Intellibank. How may I assist your call today?

utterance: Hi yeah. I need to cancel a check.

utterance: You need to cancel a check. as in put a stop payment one of your checks?

utterance: yes.

utterance: OK.

utterance: I would be glad to help you with that. May I ask who I have the pleasure of speaking to today?

utterance: my name is Valerie Ianella.

utterance: All right Valerie and would you mind spelling your last name for me?

utterance: I A N E L L A.

utterance: All right one moment.

utterance: All right Valerie and can you please verify your date of birth for me?

utterance: Eleven fifteen. Nineteen seventy-one.

utterance: OK one moment.

utterance: All right and for security purposes can you please verify the four digit security code associated with your accounts?

utterance: One five seven one.

utterance: One five seven one. One moment.

utterance: All right this does access me to your accounts. And I do see that you are our have a business total checking account with us I see you've had that account with us for almost six years. Thank you for your loyal patronage. And I see you also. Oh and I see you also have a smart savings with us so again thank you. so because you want to put a stop payment on it I just need a little bit of information. Can you please tell me the check number that you'd like to cancel? Pardon me I have a little frog in my throat.

utterance: You're welcome.

utterance: Me too. It's zero seven two one.

utterance: Mm.

utterance: Are you OK ma'am?

utterance: No I'm not.

utterance: Oh.

utterance: I'm having the worst day ever.

utterance: I'm so S~

utterance: Oh.

utterance: I'm sorry to hear that. Well I hope that I can help you by just making this go fast and easy for you.

utterance: Check number zero seven two one.

utterance: Take your time ma'am. It's OK.

utterance: Yes that's correct.

utterance: I'm sorry you're having such a hard day.

utterance: thank you.

utterance: All right. Miss Valerie may I ask you the amount of the check that you would like to put a stop payment on?

utterance: it was nine hundred and seventy-two dollars.

utterance: even? No no cents.

utterance: No.

utterance: All right.

utterance: I feel for you ma'am. I'm sorry.

utterance: check number zero seven two one in the amount of nine hundred and seventy-two dollars I'm just gonna take a quick look in your account just to make sure no attempts to cash it have happened.

utterance: Just for security purposes.

utterance: I highly doubt it but I'm just doing it just as a security measure.

utterance: OK.

utterance: And may I ask the approximate date this check was written?

utterance: today.

utterance: I'm so sorry. I have a little bit of a cold.

utterance: It was today. As in today.

utterance: I feel so bad for you ma'am. I'm sorry. And it doesn't help that my throat is getting dry.

utterance: That's OK I'm

utterance: Sorry.

utterance: OK.

utterance: I'm so sorry. You're being very kind.

utterance: Ma'am I have to tell you I've had some bad days myself and when I have someone to listen I I I do understand.

utterance: This man defecated on my check. I

utterance: I'm sorry what?

utterance: I dropped my purse and the my check fell out of my purse and this homeless man grabbed it. And I guess he had to go to the bathroom but he put it on the floor and he defecated on it. And then he he tried to use it as toilet paper. It was so awful.

utterance: Oh my stars.

utterance: That I don't even know what to say to that. That must have been horrifying.

utterance: It

utterance: was. It was it was the most disgusting thing I've ever seen in my life. And I felt so bad for him at the same time.

utterance: All right you just take a deep breath.

utterance: Just take a deep breath.

utterance: Thank you. You are so kind. I am sorry I know I'm like coming like a meltdown here.

utterance: I'm s~

utterance: I I.

utterance: Feel for that ma'am but that must have just been so grisly for you to have to witness. Good Lord. I'm sorry to laugh.

utterance: I never. I didn't even like it.

utterance: It's OK. I just can't believe it.

utterance: Come on.

utterance: All right.

utterance: Just just for the sake of security I'm just going to put you on a brief hold so I can put a stop payment and then I'll give you confirmation.

utterance: OK that would be great thank you.

utterance: One moment please.

utterance: OK I'm back. That was quick cuz it's just the one check. Miss Valerie, check number zero seven two one in the amount of nine hundred and seventy-two dollars does have an immediate stop payment. And I do want to let you know due to your circumstances, I waved the service fee.

utterance: Oh!

utterance: Thank you!

utterance: Good. Oh Jesus, Mary, and Joseph. I just. Yeah we can't charge you for that today.

utterance: No.

utterance: may I ask you did you retrieve all your belongings? Or do you need to put a stop payment on anything else or any credit cards?

utterance: Oh no I'm

utterance: I'm good. I'm.

utterance: Fine, thank you. Again I apologize.

utterance: No and I just have to say I've done customer service for almost seventeen years I have never heard a story like this in my entire life. God bless his soul and God bless you too ma'am.

utterance: Aww.

utterance: Thank you.

utterance: You have a wonderful day and thank you for calling Intellibank.

utterance: Thank you bye.


utterance: Thank you for calling Intellibank. This is June. How can I help you?

utterance: Hi, I I just got a bill in my mail. Says I owe four hundred and fifty dollars. I have no idea what's that for. I and I do have a couple of different accounts with you guys but I don't recognize this one.

utterance: OK.

utterance: OK. I'll be happy to help you with that. it sounds to me that you want to schedule a credit card payment?

utterance: I mean, yeah it might be. I do have a credit card with you guys.

utterance: OK. Well, let me get a little personal information and then we can go from there. OK?

utterance: All right.

utterance: All right. What's your first and last name?

utterance: Jerry Hoffman. H O F F M A N. And my date of birth is July twenty-first nineteen seventy-eight.

utterance: OK. Thank you for that information and what's your PIN number?

utterance: Nine three eight zero.

utterance: OK and the credit card number that's on the bill that you were calling in regards to?

utterance: Well, I've got two numbers here. I don't know which one it is so let me just read both of them.

utterance: OK.

utterance: I got two five zero three eight zero zero three six seven.

utterance: Mhm.

utterance: And seven seven three four eight one zero zero six two eight five three two five eight.

utterance: OK. That's the credit card number. Can I repeat that back for you?

utterance: Yes.

utterance: That was seven seven three four eight one zero zero six two eight five three two five eight.

utterance: That's correct.

utterance: OK. And so we're going to. Let me look here what was the payment amount again that it said this time? Four hundred and?

utterance: Four hundred and fifty dollars.

utterance: OK. Is that the amount you wish to pay today?

utterance: well, I guess so. Is that the minimum payment I have to pay?

utterance: Yes.

utterance: OK then yeah, I guess I'll just go ahead and pay it.

utterance: OK and what is your bank account number that you have?

utterance: my my Intel Bank Total Checking Account.

utterance: It's actually Intellibank Tatel Total Checking Account.

utterance: yeah. That's what I meant. give me a second. Like let me go find a check with the number on it.

utterance: OK.

utterance: No problem.

utterance: How's your day been going?

utterance: It's going all right. It's kind of been a long day. Been kind of a busy Monday.

utterance: Yeah, I get that. And I'm always trying to have to do this things at the last minute and I hate it.

utterance: Well, that's what we're here for. That's what we're here for.

utterance: OK. I found a check.

utterance: OK. Whenever you're ready.

utterance: two zero nine zero two one eight four two zero.

utterance: Two zero nine zero two one eight four two zero.

utterance: Yes, that's it.

utterance: OK and I also need a routing number.

utterance: OK. nine one eight eight one nine seven three nine.

utterance: Nine one eight eight one nine seven three nine. Is that correct?

utterance: Yes.

utterance: All right. Hang on just one second.

utterance: OK and we'll gonna go ahead and process that payment today.

utterance: I I guess. I see. I guess the due date is Wednesday so yeah we can process it today. I've got money in there.

utterance: OK.

utterance: All right. Well, let me go ahead and take care of that for you.

utterance: have you been on an online banking?

utterance: no. I haven't actually.

utterance: OK. Well, now that we've got this set up. Let me just tell you about the online banking. You can log in to that. I could be happy to set you up a user ID and a temporary password today. And you could set that up and go in, log in and you'll be able to take care of this payment online or set it up to be an automatic or automatic payment every month.

utterance: Oh well. yeah, let's get that setup cuz if I didn't have to do this and call in every month, that would save me a lot of time.

utterance: All right. Well, let me go ahead and set that up. Give me just a second. I'm gonna set up your username as J Hoffman for now and then you can change that if you want to later once you log on. But we're gonna set it up as J Hoffman and I'm going to do your password. It has to have a little bit tricky.

utterance: OK. Give me just one minute. Let me get a pen so I can write this down.

utterance: OK.

utterance: Just let me know when you're ready.

utterance: OK. I got it. So you said my username is J Hoffman?

utterance: Yes, sir.

utterance: OK.

utterance: And your temporary password is going to be the asterisk sign and just one two three four. A capital J, a capital H and a money sign.

utterance: OK. I got it.

utterance: When you log in, there'll be a tabs across the top and you can just choose which one you want to do. You can set this up as an automatic draft from your account through that system and you it will prompt you to setup another password.

utterance: We just ask that for security, you need to use capital letters, some symbols and some numbers and your and it needs to be thirteen characters long.

utterance: OK.

utterance: OK. Is there anything else I can help you with today?

utterance: no. No, I can't think of anything.

utterance: All right. Well, if you If you've got everything you need. I just want to say, Mr. Hoffman, it's been a pleasure serving you. Have a great day.

utterance: OK. You too. Thanks.

utterance: Thanks. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Steven. How can I help you?

utterance: yes, I've got a Intellibank Business Total checking account and I need to order some cheques.

utterance: OK, not a problem. I can help with that. Can I have your name please?

utterance: Dan Thomas, T H O M A S, and my date of birth is May twelfth, nineteen sixty.

utterance: All right, thank you Mr. Thomas, and can I have your PIN number?

utterance: One zero six two.

utterance: All right, and then can I have the account number for the account that you will need these cheques attached to?

utterance: OK, hang on a second, let me get it.

utterance: No problem sir.

utterance: OK, I've got it.

utterance: All right sir, whenever you're ready.

utterance: Seven three zero, six nine five, six eight two nine.

utterance: All right, that's seven three zero, six nine five, six eight two nine, is that correct?

utterance: That's correct.

utterance: Yeah, I've gotta order cheques cuz my wife, she, she threw the box of cheques in the fire, and burned them all up, so I need to get some new ones.

utterance: No. Well, yes, I can certainly see why that would be an issue.

utterance: She started a fire in the fireplace with them. I don't know why she did that.

utterance: well, that's not good. well I can certainly get these for you. where would you like to have these cheques shipped to?

utterance: that's to my personal address.

utterance: All right, and can you verify that address for me?

utterance: Thirty-six Edgemont Lane. Canyon Country, California. Nine one three eight seven.

utterance: All right, thank you very much, and how many cheques would you need to be ordering today?

utterance: let's do three hundred.

utterance: All right, no problem.

utterance: All right, I've got three hundred checks being mailed out to your personal address and do you have online banking set up with us sir?

utterance: I do not.

utterance: All right, well if that's something you'd be interested in, you can order checks through our online banking portal at your own convenience.

utterance: OK, is that something you could set me up with today?

utterance: Yes, it certainly is. let me go ahead and verify your email address please?

utterance: OK, it is Thomas Customs at Gmail dot com.

utterance: All right, and is that the email address that you would like to have your online banking communication sent to?

utterance: Yes.

utterance: All right, perfect. And then I have gone ahead and generated a username and a temporary password for you.

utterance: OK, let me grab something to write with.

utterance: All right, no problem.

utterance: OK, I've got it.

utterance: All right sir, so your username is going to be D Thomas zero zero five.

utterance: OK.

utterance: And then your temporary password is capital L six zero.

utterance: Capital B, capital W, seven.

utterance: OK, I've got that written down.

utterance: All right sir, so to complete the process, you will just need to go to the Intellibank dot com homepage, and there you will see a location to log in. If you put in the information I have just provided you, it will prompt you to create your own unique password, and then it will guide you through the rest of the set up process.

utterance: OK, sounds great. can I also pay bills through that online account?

utterance: Yes sir, our online banking portal provides a multitude of banking processes that you can take care of. You can pay bills, check balances of your accounts, transfer money from your own accounts or to other accounts. you can see different information about your business such as your net income, liquidity ratios, and then you can also apply for any of our loans or business credit cards as well as open or close accounts, basically anything that you can do by calling us here, you can do through the online portal at your own convenience.

utterance: All right, that sounds fantastic.

utterance: Yes sir.

utterance: your day going pretty good so far?

utterance: It is, yes sir. How is your day going?

utterance: Oh, not too bad.

utterance: Well that's fantastic.

utterance: Is there anything else that I can assist you with today sir?

utterance: I can't think of anything.

utterance: All right, well you have a great afternoon, and thank you for choosing Intellibank.

utterance: All right, thank you.

utterance: Thank you.


utterance: Good morning, my name is Darnell. Thank you so much for calling Intellibank. How may I be of service to you today?

utterance: Hi Darnell so I have an account with the bank I'm I'm a huge fan of the bank and I would actually like to add a new user to my account because I love the bank and I'd love to bring in more people.

utterance: Sounds good. So you're just wanting to add a new user to your already existing account.

utterance: Yes that is correct.

utterance: All right, can I have your first and last name?

utterance: Yes, my first name is Arnold A R N O L D. My last name is Johnson J O H N S O N.

utterance: Got it, and can I have your date of birth.

utterance: Yes, twelve sixteen eighty-nine. That's December sixteenth nineteen eighty-nine.

utterance: Got it and can I have the PIN number on your account?

utterance: Yes so the PIN is going to be a four digit number, it is four three seven seven.

utterance: Four three seven seven and can you confirm the account number of which account we're talking about.

utterance: Yeah so the account is three seven one eight three. Oh I'm sorry that's I think it's I gave I gave you the wrong number there. It's three seven one two eight five.

utterance: Got it so three seven one two eight five?

utterance: Yes, that's correct. Sorry about that .

utterance: No worries.

utterance: OK just pulling you up in the system right now. All right everything looks pretty good over here. All accounts are on time. Nothing pass due. No payments due soon. Looks good, using only five percent of your available balance, fantastic. All right, all right. Just let me get to the new screen so we can add this user. All right, how's your day going while I'm pulling this new screen up?

utterance: Oh it's good, it's good. I've enjoyed I've enjoyed the services from the bank I'm just enjoying my day, it's really nice weather out here.

utterance: That is so great to hear Arnold. All right, can you provide me with the first and last name of your new user?

utterance: Yes, the first name is Brian. And the last name is Davis.

utterance: Brian Davis, that's B R I A N, last name D A V I S?

utterance: Yes, that's correct.

utterance: All right and can I have the street address for Brian?

utterance: One four seven five Mudstone Lane, Valley Glen California nine one six zero zero.

utterance: All right nine one six zero zero that was Mudstone Lane correct?

utterance: Yes that's correct.

utterance: All right and can I have the social security number for Mr. Davis?

utterance: Yes, it is four seven four three two zero zero one zero.

utterance: Four seven four three two zero zero one zero?

utterance: Yes.

utterance: All right and could you provide me with Mr. Davis' drivers license number? I need the state and the number.

utterance: The number is three six zero five nine one seven. The state is California.

utterance: All right, and would you happen to have his email?

utterance: Yes yes, I believe so. Yes I do. It is B dot Davis at Gmail dot com.

utterance: B dot Davis at Gmail dot com. All right, and Mr. Davis' date of birth?

utterance: that would be eleven thirteen ninety-one.

utterance: Eleven thirteen ninety-one. All right.

utterance: And would I be able to also add him, he's going to be on my account which is great. Can I add him to my to my black card account?

utterance: You can, I'm just I'm gonna need a PIN number for him to lock his account with.

utterance: OK great, and is the also going to be part of the the the Trailer's card?

utterance: Trailer's, are you referring to your Traveler's card account?

utterance: Yes, that's correct.

utterance: Yes this new user will have all access to everything on your account, however you can restrict his access to any one of your accounts at anytime. Just for your information.

utterance: Sounds good.

utterance: And I will just need a PIN number for him to use when he need to log into his account.

utterance: Sure, eight eight seven three.

utterance: Eight eight seven three. All right we got that all finalized and we issued an email out to him welcome welcoming him to our company.

utterance: Fantastic!

utterance: Is there anything else that I can help you with today, Mr. Johnson.

utterance: I believe that's all.

utterance: Well thank you so much. Thank you for being a customer at Intellibank and an exquisite one at that, and I hope you enjoy the rest of your evening.

utterance: Thank you.


utterance: Hello, thank you so much for calling Intellibank. How may I help you today?

utterance: Hello, my name is Shirleen and I wanted to update my phone number if that's possibility.

utterance: Yes, absolutely. I can go ahead and help you out with that. I will first need to gather some pieces of information from you. So first can I have your name and date of birth, please?

utterance: OK, my name is Shirleen Peterson. And my date of birth is the twenty-ninth of December nineteen ninety.

utterance: All right thank you and can you please spell your last name for me please?

utterance: OK and that will will be P E T E R S O N.

utterance: All right. Thank you for that. And can I also please get your pin number?

utterance: Well, give me a minute. Let me go get it.

utterance: Absolutely, no problem.

utterance: OK my pin number is three five four six.

utterance: All right thank you for that.

utterance: And can I please verify your current phone number on file?

utterance: OK my current number is five one two nine nine one five five one nine.

utterance: All right. Thank you for that. And whenever you're ready you can give me your new phone number.

utterance: OK that will be five one zero four three three eight six seven five.

utterance: All right and to confirm that is five one zero four three three eight six seven five?

utterance: Yes, that is correct.

utterance: All right and the last piece of information I need from you before I update it to that number is your account number.

utterance: Oh what does it had for me? Because I can't really remember the account number. And I don't really remember where I I wrote it down.

utterance: well unfortunately I will need your account number in order to update it to that phone number, it's for security reasons. So, unfortunately, in order to update your phone number you would have to go to a branch.

utterance: So isn't there another way like another security question maybe I could answer for you to verify my account?

utterance: so unfortunately there is not. I would need the account number, so in this case, you would have to go to a branch in person and they could verify your identity in person with your license so so that will be for that but is there anything else I could help you with?

utterance: Oh yeah I wanted to know more about online banking like what are the services that I can get there? And what are the benefits and requirements for me to start online banking?

utterance: Absolutely. So with online banking we have an app through the app store you could download we could just go online on our website at Intellibank dot com and you would need your username and password. If you log in for the first time it will prompt you to create one for you and you just need your name and date of birth to log in for the first time and once you log in you could do most everything that you do at a branch. So you could make deposits, you could do transfers, you could make loan payments and there are no fees with it. So as long as you have an account with us there will be no fees for online banking.

utterance: that's OK and what about the security? How well is the security?

utterance: So it's very secure because you would need your username and password to log in and if you have a smartphone you could enable face ID. So you would need a face ID to log in to your account.

utterance: Oh OK thank you. Thank you for the information and how's the weather over there?

utterance: Oh, the weather's so nice. It's so warm and sunny lately. How about with you?

utterance: it's also sunny around here very warm and which is really good for a lot of people.

utterance: Yes, absolutely. Warm weather always boosts everyone's moods up.

utterance: Yeah, it's really great.

utterance: All right Shirleen. Well is there anything else I could help you with today?

utterance: No that's it for now.

utterance: All right, absolutely. Thank you so much and have a great day.

utterance: Oh thank you and thank you there for your time.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hi, this is Peter Davis and I'm calling and I had a request to get your gold credit card. I think I made that call last week and I still didn't have any confirmation about it.

utterance: OK Mr. Davis. I'd be happy to help you with that so let me look up your account.

utterance: OK. What's your first name again? Peter did you say?

utterance: Davis.

utterance: OK. Peter and your last name is Davis? OK.

utterance: Davis, yes.

utterance: And your date of birth please?

utterance: November four nineteen sixty-eight.

utterance: OK and we have a PIN code assigned to your account. Do you happen to have that?

utterance: Four times eight.

utterance: Eight eight eight eight?

utterance: Correct.

utterance: OK Mr. Davis let me get in there and let's look at some stuff. Yes I see that you applied.

utterance: And it looks like you have been approved Mr. Davis!

utterance: Oh, that's good!

utterance: Yes. So it looks like you've got a twenty thousand dollar credit limit on the gold credit card.

utterance: can I get that higher?

utterance: we start out right now for twenty thousand and then over time you will get increases so that's basically everybody starts out at twenty K for the business card.

utterance: OK.

utterance: OK.

utterance: but the reason I called can you check what is on my silver credit card, the the available amount?

utterance: OK Mr. Davis I would be happy to help you with that. Let me go back to your account screen. So I see the silver credit card OK that one has a credit line of fifteen thousand. What you have available is eight thousand five hundred.

utterance: Oh, that's OK.

utterance: So let's see. Yup. Eight thousand five hundred and you also have three thousand available to withdraw in cash.

utterance: Oh! That's good.

utterance: Mhm.

utterance: Is there anything else we would like to help you with on your account?

utterance: Yes. can you check what the amount I have on my savings account?

utterance: OK Mr. Davis. Just a moment. let me jump over to that screen.

utterance: Just a second here. I'm sorry, what was that that you were wanting to your savings account. OK. just a minute and let me jump to that screen again. so your savings account is seven thousand eight hundred dollars even.

utterance: My savings account.

utterance: OK and then I want to have some information about online banking.

utterance: OK. Mr. Davis. let me jump to another screen here and let's see. So with online banking.

utterance: So Mr. Davis. What we have is a great online banking programme here at Intellibank and you can do multiple things. Have you not you haven't been set up with it yet?

utterance: No only for my business but I want to have that at my home address.

utterance: Oh OK. OK. Let me get to that screen.

utterance: For

utterance: My yeah personal account. Mhm.

utterance: OK, so you

utterance: Want me to send the OK Mr. Davis we don't do personal banking here.

utterance: Oh! OK.

utterance: We only have your business account with us, that's all we have is business.

utterance: OK.

utterance: but there is a bank down the street. You can probably sign up to have a personal account with.

utterance: OK I understand. do you need my email?

utterance: Let me get to that screen so we can verify that information. Just a moment Mr. Davis. OK so yes I'm on that screen. Would you like to verify that with me?

utterance: Yes. That's Peter sixty-eight Davis at Gmail dot com.

utterance: OK.

utterance: And my phone number is five one two four six seven zero one four three.

utterance: OK. five one two four six seven zero one four three?

utterance: Yes.

utterance: OK.

utterance: You need my driver's license too?

utterance: we don't need that, that well let me go to that screen to see if we have that information listed. we do have it listed. Would you like to go ahead and verify those numbers with me?

utterance: Yes. That's five zero zero two one four eight one.

utterance: Five zero zero two one four eight one?

utterance: Correct.

utterance: OK. let's see. And Mr. Davis so going back to your PIN code for your account, I notice that you have four of the same numbers.

utterance: Yeah.

utterance: Would you be interested in changing those numbers just to increase the security on your account?

utterance: Of course!

utterance: OK Mr. Davis. let me jump over there to that section. do you have some numbers you would like to use?

utterance: Yes. One one zero nine.

utterance: One one zero nine. And so I have that updated and just a reminder this is only for the PIN when you call in on your account, not your debit cards.

utterance: Or credit cards.

utterance: OK.

utterance: OK I understand.

utterance: OK.

utterance: You can change those if you want to though. You can change them all to this number. you can do that yourself.

utterance: Yes.

utterance: And you can use that also through the online banking but you will receive that information via I'm sorry, did you say email or mail?

utterance: Email.

utterance: Email. So we're gonna send it to Peter sixty-eight Davis at Gmail dot com.

utterance: Correct.

utterance: OK. You'll be receiving all that bank online banking information at your email address and it will have all the information of your accounts, how to set it up, how to change PIN codes and all of that. So you really won't need to call us anymore unless you really wanna talk to one of us!

utterance: OK!

utterance: OK so thank you for calling, Mr. Davis. Is there anything else that we can help you with?

utterance: No that's it.

utterance: OK. Again my name's Mary at Intellibank. Give us a call if you need any help or assistance setting up your online banking.

utterance: OK, thank you very much.

utterance: You're welcome, goodbye.

utterance: Bye bye.


utterance: Intellibank this is Janine how can I help you?

utterance: Hey Janine how are you today?

utterance: I'm doing pretty well how about yourself?

utterance: I'm doing good doing good but a little I want to say lost, forgetful, unorganized, whichever you prefer but and, all right let's, let's add to the list, forgetful as well cuz I totally forgot I have my my business credit card payment is coming up, it's due very soon.

utterance: Mhm.

utterance: And I lost my statement and I just wanted to figure out what my business credit card balance that's due coming up, if you could help me with that and and what my pay off was as well, cuz I just yeah, unorganized and I, I messed up this month.

utterance: No no no I'm here to help.

utterance: Don't put yourself down, it happens to the best of us. Let's start with your full name and date of birth.

utterance: OK my name is Jerry.

utterance: OK.

utterance: Cashner. C A S H.

utterance: Mhm.

utterance: N E R.

utterance: OK Mr. Cashner, and what is your PIN number?

utterance: the PIN is two zero nine one.

utterance: OK and your credit card number?

utterance: Ooh hang on one second for that one.

utterance: OK no problem take your time.

utterance: OK.

utterance: So the card number is.

utterance: Mhm.

utterance: Four zero.

utterance: Mhm.

utterance: Eight five.

utterance: OK.

utterance: Five five, five five zero zero one one seven zero zero six.

utterance: OK.

utterance: So do you, do you need to know when your current billing period ends because you have a little bit of time.

utterance: It's.

utterance: I I

utterance: I love the sound of that.

utterance: So

utterance: It's November eighteenth.

utterance: Oh OK. Sorry be.

utterance: So that's what you have.

utterance: Yeah every month you have until the eighteenth.

utterance: OK.

utterance: And OK so the balance that you, so you your monthly payment is four hundred and ten dollars.

utterance: OK.

utterance: And then you wanted to know your balance on that?

utterance: Please.

utterance: You have Sixteen thousand one hundred.

utterance: OK.

utterance: OK and then are there any other credit cards that you want to check for balances?

utterance: No that, that's that's the only one I I'm guessing because it's getting you know, I and I'm sure or maybe not sure but I'm hopeful that I'm not the only one, but you know you get the mail and I'm, you know, you have that like pile in your office or in your home that has all your bills, and somehow you just kind of stay away from that pile.

utterance: Oh yes.

utterance: Yeah so it's such an online world, I'm guessing it's really time for me to take that leap of faith in those interwebs and get me signed up for online banking. This way I can just have everything at my finger tips instead of piled in a corner and scared to look at it.

utterance: Yeah I absolutely was gonna suggest that you.

utterance: Online banking would be great and you know you can you can pay your bills online, you can actually even set it up to be recurring, it'll just come right out automatically you don't even have to think about it.

utterance: Your payments will come right out.

utterance: You can transfer funds.

utterance: You can check your balance twenty-four seven, we even have an app that you can download, Intellibank App for your phone.

utterance: So if you're traveling or if you're stuck in traffic and you want to check something you can totally go ahead and do that. So I would love to send you over the link to online banking to get your, get yourself started, what is your email?

utterance: OK well let me just say this real quick.

utterance: Yeah.

utterance: This sounds amazing.

utterance: It is.

utterance: It really sounds like it will be very helpful to me in my organization skills.

utterance: Yes and become a modern man of business.

utterance: How about

utterance: That. Yes.

utterance: OK.

utterance: So .

utterance: So my email is J.

utterance: Uh-huh.

utterance: Cashner.

utterance: OK.

utterance: Nineteen ninety-one.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK is that a capital J?

utterance: It is.

utterance: OK.

utterance: And all right so, if you could I just sent you over the link. If you could just type like do you have a way that you could check to see if you got that?

utterance: I do.

utterance: OK, thank you, if you could because this morning I had a little trouble when I was sending the link to customers they weren't getting it, my system was glitching a little.

utterance: So I just want to make sure you got that so you don't have to call back and speak to someone else.

utterance: OK yeah just give me one second. Please.

utterance: Yeah.

utterance: Sure no problem.

utterance: OK let me just reload the screen here.

utterance: OK.

utterance: Yeah I got it, it's right here.

utterance: Oh perfect OK. So you're gonna go in and you're gonna click on the link and it's gonna set you up in three simple steps for your online banking. And you'll be good to go.

utterance: OK.

utterance: Sounds amazing.

utterance: If you have any questions though and you need someone to walk you through it please call back, our customer service line is open until eight p.m.. I don't see foresee that happening, it's it rarely happens.

utterance: But you know, we are here.

utterance: We love our small business owners at Intellibank and we just want you to thrive.

utterance: And we really appreciate you being a part of Intellibank.

utterance: And is there anything else I can help you with while I have you on the line?

utterance: You no. that's it and that's everything and I'm very thankful for you and and and Intellibank and everything else.

utterance: Alright great, you have a great day.

utterance: Thank you, you too.

utterance: Bye bye.


utterance: Hey there welcome to Intellibank my name is Stephanie, and who am I speaking with?

utterance: Hillar Plant.

utterance: Hi, Hillar Plant. Nice to meet you.

utterance: Nice to meet you too.

utterance: Plant is your last name?

utterance: That's correct, yeah.

utterance: OK. And Hillar what can we do for you today?

utterance: I am looking to open up a checking account.

utterance: Checking account. OK Hillar and what is your address?

utterance: six zero three Wilshire Boulevard, Los Angeles California, nine zero zero three six.

utterance: Great, and then can I ask for your social?

utterance: yeah two eight five eight eight three two two.

utterance: Mhm OK. And then can you take a look at your driver's license number for me?

utterance: Yes, it's F one nine seven zero one.

utterance: Great. And then what would you like your PIN to be for your account?

utterance: eight four eight five.

utterance: Eight four eight five.

utterance: Mhm.

utterance: All right. and then what is your email address?

utterance: Barky's Pub.

utterance: Barky's Pub.

utterance: Yeah, at Gmail dot com.

utterance: Barky's Pub at Gmail. OK. And are you the is that your business name as well Barky's Pub?

utterance: That's correct yeah.

utterance: Great, are you the sole owner of Barky's?

utterance: yeah I am.

utterance: OK, and then how long have you been up and running? When did you establish?

utterance: two thousand and fourteen.

utterance: OK. And what's your gross annual sales amount?

utterance: about fourteen thousand dollars.

utterance: Fourteen thousand And do you have your tax ID number on hand?

utterance: Yeah. I'm gonna put you on hold so I can find it.

utterance: Yeah, take a look.

utterance: OK so I'm back.

utterance: All right and.

utterance: You're looking for the tax ID is that correct?

utterance: Yeah did we find that?

utterance: I did it is one eight two five eight.

utterance: One eight two five eight. OK.

utterance: Great, and what is the address of Barky's Pub?

utterance: sixty-three hundred Wilshire Boulevard, Los Angeles California, nine zero zero three six.

utterance: OK, great and that'll be your mailing address?

utterance: That's correct, yeah.

utterance: OK, and is this gonna be your business checking or your personal?

utterance: Would be a business please.

utterance: Business. OK. And what would you like your initial balance to be?

utterance: about ten thousand dollars.

utterance: Ten thousand, OK. All right and in that case your monthly fee will be waived for your account, and then what is your bank account number?

utterance: my bank account number is one nine seven seven six five.

utterance: Great. And do you have your routing number?

utterance: I do. It is it is two five nine five.

utterance: OK, great and then would you like some order checks for your business. Those'll be free for your account.

utterance: OK, there's no hidden fees there it's~

utterance: Nope. That is complimentary for account holders.

utterance: OK.

utterance: OK, great. And then like I said your monthly fee will be waived, since you're depositing ten grand today. And do you have any questions about your account?

utterance: just I wanna make sure what the interest rates are sorry I'm not paid you know out the wazoo here.

utterance: Sure, yeah of course. Well your interest rate will be four percent.

utterance: Four percent. OK. But if. OK, and what is the annual fee again?

utterance: Mhm.

utterance: The annual fee is actually waived since your depositing ten grand. So as long as you do have a minimum of five grand in your account,

utterance: This year it'll be waived.

utterance: OK, great is it ever not gonna be waived?

utterance: if you go under five grand, then your month your annual fee will be thirty-six dollars.

utterance: Oh, OK. Thank you so much.

utterance: Yeah of course. And did you have any other questions I didn't cover?

utterance: no I think that that should be just about it.

utterance: OK great well if you have any other questions I'll send you a confirmation email and our contact information will be at the bottom.

utterance: OK thank you so much.

utterance: Of course, my pleasure, take care.

utterance: You too, goodbye.