utterance: Thank you for calling Intellibank. This is Georgio. How may I be of service to you today?

utterance: Hello Georgio. Well just right off the bat I'm gonna let you know I received something in the mail that's confused me.

utterance: Oh, I'm very sorry to hear that.

utterance: Me too.

utterance: If it's from Intellibank we will be able to help you out today.

utterance: It certainly is from Intellibank. and I I get really agitated when I'm confused so just right away if I snap at you it's not personal Georgio okay.

utterance: I completely understand that. I appreciate the heads up.

utterance: Mhm.

utterance: Hopefully, there will be no reason to do so. but

utterance: Well there is

utterance: Already, there's already a reason Georgio.

utterance: Oh, I'm sorry.

utterance: Me too. It's the letter. It's the letter I got.

utterance: And what does the letter state?

utterance: It's saying something about my rate changing for the time an amount I have for paying back a loan that I took out. I don't understand. I thought I signed up for a fixed rate. It wasn't supposed to change over any length of time. And this letter is saying the complete quite opposite. So let me. Just tell me what's going on Georgio.

utterance: Alright, and you're sure that the letter is from Intellibank?

utterance: It absolutely is from Intellbank. Intellbank.

utterance: Intellbank or Intellibank?

utterance: Intellibank. What did I say?

utterance: You said Intellbank.

utterance: Yeah, well.

utterance: I know there's also an Intellbank. It can get pretty confusing.

utterance: No.

utterance: For me yes. For now I'm I'm I'm concisely sure one hundred percent.

utterance: All right.

utterance: It's your bank Georgia.

utterance: I can help you with that. I'm just gonna need to get a little bit of info so we can access your account.

utterance: OK.

utterance: I'm gonna need your first and last name as it appears on your account.

utterance: Porsha Larou.

utterance: All right and your date of birth.

utterance: Can you tell me the spelling you have for my last name please?

utterance: Of Larou?

utterance: Yes.

utterance: I have L A R O U.

utterance: You've got it correct. Thank you for that. And my date of birth is four eighteen sixty-nine.

utterance: And what's the last four of your social security number?

utterance: One two two one.

utterance: All right hold on just a second here while my system loads.

utterance: All right. Well I'm very sorry about that. This letter was definitely sent out to you as a mistake. I can see here that you have paid off.

utterance: OK.

utterance: Mm.

utterance: The remaining balance of your loan.

utterance: Thank you Georgio. Oh my gracious.

utterance: Would you have an interest while you're calling today since that loan is paid off in applying for a real estate loan?

utterance: Mhm.

utterance: Absolutely. Let me just get get straight and clear with you though. That I can not take another scare like this. So I I would love to apply for a real estate loan. At the same time I'm gonna you to assure me that I won't receive any misinformation about my loans being paid back.

utterance: Well to ensure that what we can do is I can take you off of the mailing list.

utterance: That's.

utterance: What I want Georgio.

utterance: So nothing will be mailed out to you in the future.

utterance: Georgio yes.

utterance: Any info that you're looking for on your loans will be available on our website. Or app. And you will not receive anything in the mail going forward.

utterance: Mhm.

utterance: Mhm.

utterance: Yes.

utterance: Yes Georgio.

utterance: All right, and luckily enough the info I need to do that is the same info I need for your real estate loan application.

utterance: Mhm.

utterance: Since we have all of your personal information on file.

utterance: Mhm.

utterance: I just need to ask you a couple of your security questions. And as long as you answer those correctly we'll be able to stop your mail.

utterance: Mhm.

utterance: Mhm.

utterance: And put your application in for that loan.

utterance: I love this.

utterance: So can I please ask you first of all what is the name of the street you grew up on?

utterance: Batterly Way.

utterance: All right and what was your pets your first pet's name?

utterance: Battone. It's a bat them in my life.

utterance: And what was your mother's maiden name?

utterance: Batmondo.

utterance: All right. That is everything I have here. I just need to wait a second to make sure this goes through.

utterance: Mhm.

utterance: Mm.

utterance: And that has processed successfully.

utterance: Great.

utterance: is there anything else I can help you with today?

utterance: No. No.

utterance: Well then thank you for calling Intellibank. You have a wonderful rest of your day.

utterance: You too. Goodbye Georgio.

utterance: Bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

speaker_role: Customer

utterance: Yeah would you be able to tell me the quick liquidity rate for my business? We are trying to hold an and the forms for the insurance ask a lot about it. So I need to get that information.

utterance: OK I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: OK and do you prefer that I call you Jill or Mrs. Baker?

utterance: It doesn't matter you can call me Jill.

utterance: OK Jill. So are you wanting me to run the metrics to determine your quick liquidity ratio for your business that's correct?

utterance: Yeah so just out of curiosity can you tell me exactly what the quick liquidity ratio measures and what insurance companies use it for?

utterance: Yeah so the quick liquidity ratio measures the company's ability to meet its short term obligations and we calculate calculate that by dividing the value of the company's assets by the value of the current liabilities.

utterance: Insurance company use the ratio to determine a company's ability to cover liabilities with relatively liquid assets.

utterance: So if an insurer has a high quick liquidity ratio it might put it in a better position to make those payments than an insurer who may have a lower ratio.

utterance: OK that makes sense.

utterance: OK Jill do you have an account with Intellibank?

utterance: Yeah I have the platinum checking account.

utterance: OK Jill we do not offer a platinum checking account. Did you possibly mean our business preferred checking account?

utterance: Yeah I'm sorry that's what it is. It's the preferred.

utterance: OK Jill and what is your account number?

utterance: Give me just one second so I can grab that OK.

utterance: it's three four six zero two nine nine eight.

utterance: OK Jill and I I would just need your I just got your account number for now. So what is the business name?

utterance: It's Johnson Controls.

utterance: OK Jill and what is your date of birth?

utterance: It's March second of nineteen eighty.

utterance: All right Jill and it looks like this account has a four digit PIN number on it. Could you also share that PIN number with me as well?

utterance: Yeah it's six four seven eight.

utterance: All right Jill and what time-frame are you looking at for me to run this report for you?

utterance: can we just do like the last six months?

utterance: Yeah I can do that for you.

utterance: Let me run this metrics for you. It's gonna take just a few moments while I pull that account info OK.

utterance: were you also wanting a copy of this report emailed to you?

utterance: Yeah that's fine please.

utterance: OK and can I confirm your email address Jill?

utterance: Yeah so that's J Baker at Johnson Controls dot com. And then my phone number is eight one seven two nine zero three eight nine zero.

utterance: OK thank you for all that information I'm running the metrics for you now.

utterance: They it should just takes a few moments. It's almost complete.

utterance: OK Jill so what I see for a quick liquidity ratio for you is a ratio of point five eight.

utterance: that is your ratio for the business just for the last six months.

utterance: So does it tell you what like a normal average is for that?

utterance: Yeah so the scale is the normal average for QLR as one percent.

utterance: So you are slightly lower than the average. but it's still a pretty good number.

utterance: So does Intellibank like report or track that somewhere?

utterance: Intellibank does track the quick liquidity ratio for our business customers. But we don't report that anywhere unless it's requested by the customer.

utterance: So it's something that we do maintain on the account for you guys behalf. But we don't actually it's not like we share that information with anyone else other than the customer.

utterance: OK do you know how I make that number better?

utterance: Yeah so the metrics is based solely off of information obtained from your account history and previously provided information on your financial accounts along with like your credit report.

utterance: But you can you can improve that by paying down any business debt that you might have or taking on less debt. so just like in the future instead of maybe filing for using your credit card you know try using whatever assets you have available for the business before you go to that that loan option or that credit card option.

utterance: OK. so will I get everything emailed then that you just told me about today?

utterance: Yeah I'm sending everything to you in an email. Everything that we discussed will be sent to you in an email along with that that metrics report.

utterance: give me just a second. I'm making sure all that's sent for you.

utterance: OK thank you. Are you in Kansas City?

utterance: Yeah I'm in Kansas City.

utterance: Is it snowing where you are?

utterance: it is really cold here but I don't think it's snowing yet. But I'm actually in a call center so I can't see outside.

utterance: OK yeah they said it was gonna get like really bad outside but I haven't seen any snowflakes yet.

utterance: Yeah I I have not been outside since about seven a.m. this morning. I have been here in the call center.

utterance: and unfortunately I can't really see outside. But I haven't had any of a. We've had some other people come o shift here in the last hour or so.

utterance: And none of them have mentioned that it's snowing outside. But I do know that they were calling for some form of snow at some point today.

utterance: Yeah I'm I'm kind of excited about the snow. It makes me feel like it's the holiday.

utterance: Yeah I totally understand that. I feel the same way. Jill I'm gonna email you over some disclosures to sign for this this information OK. It's just some information just saying you received that report. I'm gonna get those reports sent over to you now.

utterance: and then once you receive all that information if you have any questions after you've reviewed your metrics you can give us a call back. We can kinda walk you through that again. But I think I've given you the the basis of the information today. Was there anything else that I could do for you?

utterance: No I think that's everything thank you.

utterance: All right Jill well thank you for choosing Intellibank. You should receive that very shortly.


utterance: Hello. Thank you for calling Intellibank. This is Anthony. What service can I help you with today?

utterance: Oh, hey, Anthony how is your day going?

utterance: Good good how about you?

utterance: Yeah sure I got some food in my mouth, I'm on my lunch break and I woke up late. I didn't have time to eat breakfast. I'm I'm sorry by that I'm chowing down some food here. Excuse me. yeah I was just hoping to to check in on some financial financial info I have with you guys.

utterance: OK that's everything we do here with Intellibank, all our business banking services but I can absolutely help you with anything under the financial umbrella. We have our checking account, savings account, loans, stocks, treasury bonds. Any of those you looking into .

utterance: Yeah. I think.

utterance: Yeah it was a treasury bond.

utterance: OK.

utterance: Sorry my mouth was full I could have spoken up earlier.

utterance: Oh no no no worries at all. So what is it about treasure bonds. Are you looking to purchase some bonds?

utterance: the rates.

utterance: rates. .

utterance: Yeah, I think it's .

utterance: The rate of return.

utterance: Oh so this is a bond you've already purchased through us?

utterance: Yeah that's right.

utterance: I see I see yeah I'm happy to pull up your account and I think what you're inquiring about is the treasury bond yield.

utterance: Yes that's right.

utterance: From your bond yield. Yes I absolutely can get that for you right away and I'll just take a few minutes of your time.

utterance: Oh God! I was so hungry.

utterance: I understand I'm not skipping that part of the day right.

utterance: Yeah. Have you you eaten lunch yet?

utterance: No. No no they've got me they got me working over here.

utterance: What do you got planned, the sandwich?

utterance: I have to call it the Planwich.

utterance: Oh boy look at that!

utterance: just a good pun huh Oh, there's more from where that came from.

utterance: Mm. Oh boy.

utterance: Let's see let me start you off with your first and last name to get your account.

utterance: Yeah. Oh, yeah. I'm sorry. it's Steve Williams.

utterance: Steve Williams Steve Williams OK and your date of birth?

utterance: I'm sorry I got food in my mouth again.

utterance: It's OK.

utterance: yeah date of birth is August twelfth nineteen eighty-two.

utterance: August twelfth nineteen eighty-two and your four to eight digit PIN number?

utterance: I got put on I'm sorry I'm gonna put you on hold.

utterance: Oh yeah absolutely take your time.

utterance: OK I'm back sorry about that. The the PIN number.

utterance: No worries yeah please give me that PIN number.

utterance: Yeah yeah so that is three seven three six.

utterance: Three seven three six that does let me into your account OK. And now, I will need the bond type meaning the time period of your bond.

utterance: That's a that's a ten-year.

utterance: Ten-year bond. I see that coming up right now. Just waiting for our system to process that.

utterance: Whew Oh God! I was so hungry.

utterance: Wow.

utterance: Yeah.

utterance: I better I better start planning my wich.

utterance: Right? Yeah.

utterance: Did you bring one from home or?

utterance: I try to do that on occasion but sometimes you're just rushing out the door so much and then even sometimes I will bring something that I think's a sandwich and I look at it around lunchtime and I go, this isn't really a sandwich. This is a hamburger bun and drew together with some meat in it and I'll just put it away back in the temporary and I'll just go grab something down the street and you know I'm satisfied. From the eating but I'm also like I just spent another twenty dollars on lunch .

utterance: Right?

utterance: Right.

utterance: Right.

utterance: Right. And I try to plan ahead but I get indecisive in the morning and kinda just wanna delay the decision until lunch time.

utterance: So.

utterance: I understand I understand OK. Oh just got that for you, so the yield on that treasury bond looks like it's gonna come in at seven point four percent.

utterance: Seven seven point for and that was for the whole life and.

utterance: That's for the ten years. That's correct.

utterance: OK.

utterance: All right. Anything else that I can help you with today?

utterance: No that's it yeah I just needed to yeah I was just trying to figure that out for the planning. Yeah that's it that's all I needed to needed to know.

utterance: OK. Well looking at your account, I wanna thank you for being a valued Intellibank customer since December tenth two thousand and nine. And if you need any other financial services please access us at Intellibank dot com after hours that's twenty-four hours a day, seven days a week or the Intellibank app or you can just call us up again in normal business hours.

utterance: Okay dokey thank you.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Steven, how can I help you today?

utterance: Oh yes, I need to request an investment report.

utterance: All right. I can certainly get that for you. I just need to get some information real quick. Can I have your name, please?

utterance: Dan Thomas T H O M A S.

utterance: All right. Thank you Mr. Thomas and your date of birth?

utterance: May twelve nineteen sixty.

utterance: All right. Thank you and your PIN number for security?

utterance: One zero six two.

utterance: OK. Thank you very much and can I have the account number for the investment account you're wanting to get the report on?

utterance: OK. I've got two account numbers here and I don't know which one is for my checking account but I'll give you both of them. OK. I've got I've got a checking account and I have a wealth management account and I don't know which one is which so, I'll give you both of them.

utterance: OK. Go ahead.

utterance: Seven three zero six nine five six eight two nine and the other one is six zero two nine zero two one eight four two zero.

utterance: All right let's see the zero three zero six nine five six eight two nine account is your business total check-in account.

utterance: OK.

utterance: And the two zero nine zero two one eight four two zero that one would be your Intellibank wealth management account.

utterance: OK. Thank you.

utterance: All right and the wealth management account is the one you want your investment report for correct?

utterance: Yes.

utterance: OK. And the I do need to let you know that we do provide a free copy of this investment report for free of charge once every three months so if you do wish to get another copy within the next three months, there will be a fee associated with that copy.

utterance: OK. Sounds good.

utterance: All right give me just one moment to run that report for you

utterance: How's the weather been doing where you at?

utterance: Oh, the weather has been kinda gloomy the last couple of days but I think we're due for some sun this weekend so I'm looking forward to that.

utterance: That's great.

utterance: Yeah. I do I do like the fall weather but not when it's super cloudy.

utterance: Yeah. Yeah me too.

utterance: Ok. Mr. Thomas I've got that report ran for you and how would you like me to deliver that report to you? Would you like it emailed or mailed on paper or both?

utterance: let's do email.

utterance: OK. And the email address I have on file for you is Thomas customs at Gmail dot com is that correct?

utterance: that's my old email address. If you hang on just one second, I will give you my new email address.

utterance: OK, I can certainly do that, take your time.

utterance: OK, I've got it.

utterance: All right.

utterance: My new email address is Thomas underscore cabinet at Gmail dot com.

utterance: OK. I've got that updated and did you want me to send this report to any other email addresses at all or is that the only one?

utterance: That's the only one.

utterance: OK. Perfect. I have got that ready to go and you should receive that report in just a few minutes we do ask that you give it up to thirty minutes to be delivered just in case.

utterance: OK. And can you tell me what other services that you might offer?

utterance: Of course, we we offer a variety of different banking services for business customers from corporate credit cards to check-in and saving and wealth management investment account. So then also a variety of loans then we also have a number of different specialists on staff to help with different different business needs such social tax specialists investment specialists and risk specialists. And then we also offer online banking which if you don't already have set up, I do encourage you to look into that as you can turn your investment reports at your own convenience in the future. As well as manage most every other aspects of your account.

utterance: OK. That sounds great.

utterance: All right. Was there anything else that I can assist with today?

utterance: I don't think so.

utterance: OK, sir, well you have a fantastic day. And thank you for choosing Intellibank.

utterance: All right, Thank you.


utterance: Thank you for calling Intellibank this is Susan. How can I help you today?

utterance: Hi Susan, I just sold off some property, and I've got a loan with you guys and I'm thinking I should probably just go ahead and make the payment for it now, but I may also wanna just make a bigger payment than normal so could you tell me what my current balance is gonna be this month due?

utterance: Sure, I'll be happy to help you with that. let me get a little personal information first so I can log on to your account.

utterance: All right.

utterance: I need your first name.

utterance: OK, it's Jerry J E R R Y.

utterance: OK, and your last name, sir?

utterance: H O F F M A N Hoffman.

utterance: Hoffman, OK. Mister Hoffman I also need to get your date of birth.

utterance: July twenty-first nineteen seventy-eight.

utterance: Thank you and the PIN number to your account?

utterance: nine three eight zero.

utterance: Nine three eight zero?

utterance: Yes ma'am.

utterance: Thank you. excuse me. and could you please give me the loan number that you're calling in regards to?

utterance: yes, give me just a moment. I've gotta dig through my filing cabinet here and find that number.

utterance: No problem, just let me know when you're ready.

utterance: Is your day going pretty good so far?

utterance: So far.

utterance: Well that's good. My I guess my day is not too bad. I mean I did sale the property. It's just been a long day.

utterance: Well, it won't be long before it will be the end of the day and we'll all get to get home and be with our families.

utterance: Yes, and if I'm lucky I might get to pay this loan off a little earlier, so that'll be good too.

utterance: Well, that's exciting.

utterance: OK, here it is. Here's the papers.

utterance: OK, whenever you're ready.

utterance: OK, it's three one one two one five seven one four.

utterance: So, it's three one one two one five seven one four?

utterance: Yes, ma'am.

utterance: OK, let me give me a second while I pull that up. OK, it looks like the remaining balance on that at this time is six thousand two hundred and thirty-one dollars and eighteen cents. But you can definitely make a payment of two thousand three hundred forty-one dollars and seventy-two cents today.

utterance: OK and so which of those is the amount that I owe this month?

utterance: Two thousand three hundred and forty-one seventy-two.

utterance: OK. and you said there was like six thousand due?

utterance: Uh-huh.

utterance: OK. All right, can I go ahead and make a payment with you?

utterance: You sure can. How would you like to make that payment?

utterance: I have got a Intel Bank total checking account with you guys and.

utterance: An Intellibank checking account?

utterance: Yes, Intellibank total checking. I that's where the money from the sale is at so.

utterance: OK.

utterance: Can I just pay from there?

utterance: You sure can, could you give me that account number?

utterance: Yes, it's two five zero three eight zero zero three six seven.

utterance: OK, it was two five zero three eight zero zero three six seven.

utterance: Yes.

utterance: And the routing number?

utterance: one nine one three one eight six four two

utterance: One nine one three one eight six four two?

utterance: Yes.

utterance: Thank you. OK, and we're going to be making a payment from that account number in the amount of two thousand three hundred and forty-one dollars and seventy-two cents. Is that correct?

utterance: no actually I I need to just I think I just want to go ahead and pay four thousand on it.

utterance: OK, all right so let me process a payment for four thousand dollars even. Is that correct?

utterance: Yes.

utterance: All right, well give me just a second while that takes place.

utterance: OK, and is that payment gonna post today?

utterance: It will post at the end of the day when we close business, yes.

utterance: OK, yes that's perfect then.

utterance: OK. All right, that is taken care of which leaves you a two thousand four hundred twenty-one dollars and twenty-seven cent balance remaining on that loan.

utterance: Perfect and I know I'm doing this kind of the beginning of the month. It's not where my due date usually is, but that's gonna show that I did make a payment this month, right? It's not gonna post as just an extra payment where I have to call back and still make a minimum payment?

utterance: No, Mister Hoffman that will post as a payment and on your next statement it will show you made that and what the remaining balance on your loan is.

utterance: OK, great.

utterance: Awesome, is there anything else I can do for you today?

utterance: I don't think so.

utterance: OK. Well if you don't care I'll take just a minute to let you know about our online banking. Have you been online before?

utterance: I do. I've got an online banking set up with you guys.

utterance: OK, well that's awesome. You can also pay that loan balance on there and check your balance. as of tomorrow morning you should see that payment come through.

utterance: OK, good.

utterance: All right, well thank you and you have a great day.

utterance: You too, thanks.

utterance: Uh-huh. Bye bye.


utterance: Thank you for calling Intellibank this is Lauri. How may I help you?

utterance: Hello, I'm keep getting charged a fee from my bank and I'm tired of them.

utterance: I'm so sorry about that sir. Are you calling to open a new account with us?

utterance: Yes, I would like to open a business account.

utterance: Sure I can help you with that. We offer checking and savings.

utterance: Checking for now.

utterance: OK great. Let me see. let me get some information from you. What's your first name sir?

utterance: Alexander Lopez.

utterance: OK, and you said Lopez is the last name?

utterance: Yes, that's correct.

utterance: And your street address sir.

utterance: Three sixteenth Northeast forty-third street. Fort Lauderdale Florida three three three three four.

utterance: And your social security number.

utterance: Zero five eight six six nine two two six.

utterance: And your driver's license number please?

utterance: hold on while I get that.

utterance: Sure no problem.

utterance: OK it's L O eight two four seven one one three two one zero one.

utterance: OK let me just repeat that back to you, sir. That was L zero eight two four seven one one three two one dash zero. Is that correct?

utterance: Yes.

utterance: OK sorry about that and what state is that driver's license issued in?

utterance: Florida.

utterance: Florida oh I bet you guys are having beautiful weather?

utterance: Yes, we are. How's yours?

utterance: it's a little rainy over here.

utterance: Oh.

utterance: All right there sir and what's your pin number that we're gonna be using?

utterance: It's six two six two.

utterance: And can I get an email address?

utterance: A L O P E Z two two at Gmail dot com.

utterance: And the name of your business.

utterance: Turf and Tree Landscaping.

utterance: And are you the sole owner?

utterance: Yes.

utterance: And the date that the business was established?

utterance: Ten twenty-nine thirteen.

utterance: I'm sorry what was that?

utterance: Ten twenty-nine thirteen.

utterance: Ten twenty-nine of twenty thirteen, sir?

utterance: Yes.

utterance: And what's your gross annual sales?

utterance: Five hundred thousand.

utterance: Five hundred thousand?

utterance: Yes.

utterance: And can I please have the tax ID?

utterance: Oh five eight six six nine two two six.

utterance: And the business address.

utterance: One two one two Northeast Thirteenth Street Fort Lauderdale Florida three three three zero eight.

utterance: That was three three three zero eight?

utterance: Yes.

utterance: And the mailing address.

utterance: Three one six North East Forthy Third Street Fort Lauderdale Florida three three three four.

utterance: And what account type is the money coming from?

utterance: Checking.

utterance: Checking account.

utterance: Yes.

utterance: And the initial balance on the account?

utterance: Two hundred thousand.

utterance: And the funding account number?

utterance: Two zero seven three one nine eight five nine two one zero.

utterance: And the routing number, please.

utterance: Six three six nine two seven eight.

utterance: All right sir looks like we have everything that we need on our end from you you should be receiving some information from us in the mail in the next five to six business days. Do you have any questions for me?

utterance: No, not right now. OK sounds good. Thank you.

utterance: Well, thank you very much. You have a great day OK.

utterance: Yes, ma'am.

utterance: And thank.

utterance: You again for calling Intellibank. My name's Laurie.


utterance: Thank you for calling Intellibank. This is Megan how can I help you?

utterance: Hey Megan how are you doing today?

utterance: I'm doing well how are you?

utterance: Doing good. so I was wanted to inquire about I think it's called an SBA five oh four loan?

utterance: Yes OK.

utterance: I've I've been coming across some properties and really wanna be able to buy these up and I don't wanna like lose the opportunity right now. Especially with the you know real estate market is such a hot Thing that's been happening lately. So it's I think my time to jump in.

utterance: Mhm.

utterance: Right.

utterance: OK are you already a customer with us?

utterance: Yes I am.

utterance: OK perfect.

utterance: Been a long time customer for many many many years and if you saw me and see the grey hairs then I could prove it.

utterance: All right we love that we love that. OK so do you have a little time to answer a series of questions? It'd be about maybe five ten minutes.

utterance: Yes I do.

utterance: OK great. All right so what is your first and last name?

utterance: my name is Tony Peterson.

utterance: Mhm.

utterance: OK Mr. Peterson and what is your.

utterance: Date of birth?

utterance: Mm yes how'd you know I was gonna ask you that?

utterance: I just took a guess.

utterance: OK.

utterance: It's June first nineteen seventy.

utterance: OK. And what is your personal street address?

utterance: my home address is two twenty one eight avenue.

utterance: Mhm.

utterance: OK.

utterance: And that's in Wilmington Delaware. And it's one nine oh seven zero.

utterance: OK.

utterance: OK. And your social?

utterance: the social is one oh six two seven three eight four one.

utterance: Mhm.

utterance: OK. And do you happen to have your drivers license number Mr. Peterson?

utterance: yeah hang on one second.

utterance: OK.

utterance: OK. The number is two seven oh seven nine three one six.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: And what state is that with?

utterance: It's Delaware.

utterance: OK. And what's your PIN number?

utterance: The PIN number is oh one seven oh.

utterance: OK. And your email address?

utterance: It's T Peterson nineteen seventy at Gmail dot com.

utterance: Mhm.

utterance: OK. And is that a capital T?

utterance: Were you born in the seventies? Seventies was an amazing amazing time even though I was a small child.

utterance: I was not born in the seventies.

utterance: You don't know what you missed out on bands like KISS.

utterance: But.

utterance: Oh I love KISS.

utterance: TV shows like all of the family .

utterance: Are you kidding? I love.

utterance: I love.

utterance: That.

utterance: Such an amazing time to grow up. I miss the seventies so much.

utterance: I do love all things seventies. My dad has turned me on to all that stuff. So I love all in the family, I love KISS, all of that stuff.

utterance: Life changing things that are still relevant today.

utterance: Yes.

utterance: OK. All right well you're throwing me off my game now so what is your business name?

utterance: Oh the business name is Peterson incorporated.

utterance: OK. And is that a capital P?

utterance: Yes it is.

utterance: OK Mr. Peterson are you the sole owner?

utterance: Yes I am.

utterance: OK. And what is the date of your that your business was established?

utterance: It's May fifteenth nineteen ninety-nine.

utterance: Mhm.

utterance: OK. And what are your gross annual sales?

utterance: six hundred and fifty thousand dollars a year.

utterance: OK perfect. And do you have your tax ID number?

utterance: I think I do. Let me see here.

utterance: All right it's three wait wait wait hang on hang on I'm I'm I'm I'm reading my my social. I'm sorry. All right the tax ID number is six one five four three two oh nine seven four.

utterance: OK.

utterance: Yeah take your time.

utterance: Mhm.

utterance: Mhm.

utterance: OK. And what is the business street address?

utterance: The address is eighteen ninety-nine. It's Smith street and that's also in Wilmington Delaware. And it's one nine oh seven one as well.

utterance: Mhm.

utterance: Mhm.

utterance: OK. And where would you like your mail to be sent to?

utterance: to the business please.

utterance: OK.

utterance: So you would say that the loan purpose is to buy more real estate? OK. OK perfect.

utterance: Absolutely, yes.

utterance: And what is the loan amount that you're seeking?

utterance: three hundred and fifty thousand dollars.

utterance: OK. And what kind of a down payment can you put down?

utterance: ten percent.

utterance: All right.

utterance: OK so what I'm gonna do right now is I'm gonna email you a link to your email.

utterance: I've already started your application. We're gonna need proof of your business.

utterance: So like if you can send us a copy of your business certificate, your business license, or if you have an EIN number.

utterance: This way we can just get the process started. and it usually takes forty eight to seventy two hours to give a response. To give a yes or no answer.

utterance: OK.

utterance: And we usually will answer you by email. But just in case what is a good phone number to reach you at?

utterance: It's six one zero five five five seven nine.

utterance: OK.

utterance: Mhm.

utterance: OK.

utterance: Six one.

utterance: OK so everything looks great. If you have any problems or any questions just please give us a call back.

utterance: Our customer service line is open until eight p.m. eastern.

utterance: And is there anything else that I can do for you tonight?

utterance: No I think that's everything.

utterance: All right well take care and you'll be hearing from us soon.

utterance: Thank you so much.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name, please?

utterance: Yes, this is Monica Stevens.

utterance: OK, and can I get your date of birth?

utterance: One one nineteen sixty.

utterance: OK and for security purpose can I get your email address that we have on file?

utterance: Yes, it's organic peach at Gmail dot com.

utterance: And that's Gmail dot com?

utterance: Right.

utterance: OK. Also, for security purpose can I get your driver's license or state ID number?

utterance: Yes, P G one three three seven four eight.

utterance: Seven four eight.

utterance: Yes.

utterance: OK. All right and how can I help you today, Ms. Stevens?

utterance: Yes. I wanted to open up a term loan. and also apply for a corporate credit card.

utterance: OK. let's get Let's get the credit card done first.

utterance: OK.

utterance: OK?

utterance: No problem.

utterance: all right. And what's the business that's going to be associated with this card?

utterance: This is Tina Incorporated.

utterance: Tina Incorporated?

utterance: Yes.

utterance: do you have a tax ID number?

utterance: Yes, I do. Two three six seven nine zero.

utterance: OK. And what's the street address for this one?

utterance: It's eleven thirty-seven Apple Street New York New York. One zero zero zero six two.

utterance: OK. And do you have a business PIN with us?

utterance: Yes. Five one three eight.

utterance: OK. All right and with annual growth gross of last year. How much did you make?

utterance: Eighty-five thousand.

utterance: Eighty-five thousand?

utterance: Yes.

utterance: that's good in this economy.

utterance: Oh yeah.

utterance: All right. All right. It seems like everything is checked out. let me give you we have three packages for our our corporate credit cards.

utterance: OK.

utterance: We have a Silver Package with no interest rates, no annual fees, no cashbacks. we have a Gold with two percent cashback. and no annual fees. the cashback is for gas and groceries only. but then we have our Platinum card which is two percent cash back on all purchases and then a hundred dollar annual fee Which one do you think will be best for you?

utterance: I think I'll try that Platinum.

utterance: Platinum?

utterance: Yes.

utterance: OK. All right. Let's see. Platinum. and.

utterance: The rate on that would be what?

utterance: The rate on it? for Platinum I believe with what you made. I think the rate on it would be just three percent.

utterance: OK.

utterance: OK? You have a ten thousand spending limit.

utterance: OK.

utterance: OK? Yeah. Seems like everything is good. You're going to get an email and this is email associated with that is the organic peach at Gmail?

utterance: Right.

utterance: OK. You're going to get an email stating that and you said you also wanted to do a term loan?

utterance: Yes. A business term loan. for my inventory.

utterance: For your inventory?

utterance: Yes.

utterance: OK. For the same business, right?

utterance: Right.

utterance: OK. What are you looking to borrow?

utterance: let's go with ten thousand.

utterance: Ten thousand?

utterance: Yes.

utterance: That's playing it safe. I like the way you think. OK. All right. Let's see. I already got the information. Let's go in here for a loan. And you said inventory?

utterance: Yes.

utterance: when when are you looking to pay that back?

utterance: We're gonna go for two years. Over two years.

utterance: Two years?

utterance: OK. Putting in two years.

utterance: It probably be sooner but we just going to make sure we're covered.

utterance: Look, that's a lot of people want to get it done. get that high interest rate.

utterance: Right.

utterance: Yeah this stresses you out. You're you you're doing the right move. All right. doing ten thousand over two years? OK. pretty sure you'll be cleared. How're you doing today?

utterance: I'm doing great. I'm doing all right.

utterance: OK. That's good.

utterance: Doing all right. Getting ready for the season.

utterance: Getting ready for hey yeah it's the season, huh?

utterance: Yes.

utterance: Tis the season.

utterance: I think a lot of people will be purchasing this year.

utterance: That's good.

utterance: Yeah.

utterance: this is the right move right now. At this point.

utterance: Yeah. Just hope all the delivery.

utterance: Oh yeah, delivery is a big thing and.

utterance: Exactly.

utterance: And for a small business in this economy in this world today that's. You like I said, you're blessed so.

utterance: Yeah.

utterance: With the deliveries. Yeah. Just keep your blessings. Keep the hope alive.

utterance: All right, Ms. Stevens. Seems like you're clear.

utterance: All right.

utterance: You will be getting the email and also for your current loan and for your credit card you will be getting papers mailed out. do you want it mailed out to your business or to your?

utterance: My business.

utterance: Oh OK. Keep that there. All right. Yeah. Everything seems to be good.

utterance: All righty.

utterance: All right?

utterance: OK. You have a great day.

utterance: OK. Anything else you need?

utterance: no. That's about it. That's about it.

utterance: All right.

utterance: Well, you have a lovely day as well, and thank you for calling Intellibank.

utterance: Alrighty. Bye bye.

utterance: Bye bye.


utterance: Good evening. Thank you so much for calling Intellibank. My name is Linda. How may I assist you tonight?

utterance: Linda I'm wanting to open a corporate credit card for my for my company. We've only been established for a couple years but we're looking to build and grow so this is one of the steps we wanted to take. Can I apply for this card through you or do I need to respond to this notice I got in the mail?

utterance: OK.

utterance: you can do it right over the phone with me. Not a problem.

utterance: OK.

utterance: the notice that you have in the mail though may I just ask is there is there any promotional code on there or anything special I should know about?

utterance: Yeah, there's a promotional code I could give you. I can give you this.

utterance: OK.

utterance: Great, what is it?

utterance: It is A R one five six three.

utterance: OK great. I'll let you know what that's for when I plug it into the system.

utterance: All right.

utterance: All right so you ready to get started?

utterance: I am.

utterance: OK and I'm sorry I'm not sure if you told me your name.

utterance: Alan. Alan Robinson.

utterance: Alan.

utterance: Alan Robinson OK. Great and your four digit pin number so I can pull up your account information?

utterance: Six zero seven six.

utterance: Six zero seven six. OK great. All right all your account information is pulled up so let's get started. may I start please with your business address?

utterance: Yes.

utterance: Yes. My business address is two nine zero nine Oak Court Lane.

utterance: OK.

utterance: Los Angeles California, nine zero six three five.

utterance: Very good. May I get your social security number please?

utterance: Six two five eight for seven five two eight nine.

utterance: OK very good. And your driver's license number?

utterance: It's gonna be a California driver's license. Six four nine eight seven four three one one nine.

utterance: OK. And your pin number again?

utterance: Pin number is going to be one six zero nine.

utterance: Great. Your email address?

utterance: My email address is gonna be Al at Robinson dot com.

utterance: OK and you're the sole business owner?

utterance: I am yes.

utterance: OK very good. And Mr. Robinson what year did you establish your business?

utterance: It was established back in twenty fifteen.

utterance: OK very good. And for the year twenty twenty what would you say your gross annual sales were?

utterance: Well what I'd like to say they are is different than what they actually were. But there's six hundred and nine thousand for the year.

utterance: OK.

utterance: OK. And what is your tax ID number please?

utterance: Tax ID number two one three four nine five nine five five five.

utterance: OK very good. And the mailing address is the same as your business address?

utterance: Yes yes, it is.

utterance: OK, very good.

utterance: And the.

utterance: The the business address is where I'd like the card sent to. Is that where it's going to be sent?

utterance: Yes yes OK. So I'm gonna apply this code and while before I do that you can apply for either our gold card or our silver card. The difference primarily being that you're capable of having a higher balance on the gold card. and also there on both cards there are no annual fees but the gold card does give you rewards that you can earn. and I'm just plugging this code into the system.

utterance: OK.

utterance: Great.

utterance: OK.

utterance: And what that does is it actually due to your excellent credit rating it lowers the percentage of interest on the gold card. It would be eight percent which is phenomenal. You must have outstanding credit if you don't mind me saying. And on the silver card it's at fourteen percent. So which card would you like to apply for today?

utterance: Let's do the gold. Gold card.

utterance: That's what I was gonna say too. OK great. Let me go ahead and plug this into the system.

utterance: Kind of a no-brainer.

utterance: All right.

utterance: OK

utterance: And this doesn't happen all the time but you have been approved on the spot. as far as the credit limit goes that that is going to be generated in your confirmation. would you like this confirmation sent physically or would you like it emailed to you?

utterance: OK.

utterance: No, email is fine.

utterance: OK great. I am generating that right now. and that's all there is to applying for a credit card with us. Congratulations on your business gold card.

utterance: Well thank you. Now we we've done this but there was there was also another product that I was interested in that I was looking at that was the SBA seven A loan that you have. That's something that we're wanting to

utterance: I'm s~

utterance: Oh, yes. That's right.

utterance: OK.

utterance: Great, let me just

utterance: With some admin

utterance: Costs that we have.

utterance: Pull

utterance: This information up here. All right, yes. The seven A is is a the SBA loan is a wonderful opportunity in today's trying times. Would you like to go ahead and apply for that right now?

utterance: OK.

utterance: Yeah let's do that. you need the same information?

utterance: OK.

utterance: I

utterance: I'll need some of it just because some of it doesn't say for security purposes. But I can actually copy and paste. quite a bit of this cuz I do still have your application up. All right so it'll be under the same name?

utterance: Yes.

utterance: OK the same business address?

utterance: That's correct.

utterance: OK. I will need the social security number again.

utterance: Two one three four nine five six zero seven six.

utterance: Driver's license I have one moment. Same email address for this loan?

utterance: Yes.

utterance: OK.

utterance: Alan Robinson yes.

utterance: Still the same business owner still the same business year established. Same gross annual sales. OK. Just propagating that. OK tax ID number I'll use again. OK. And I'll need the pin number associated with you again.

utterance: All right.

utterance: My PIN number is nine one one nine.

utterance: OK great. All right and what is the purpose of this loan?

utterance: Well we're admin cost is what we're really going to shore up. We need to hire a few more people. But we're also looking to buy better equipment.

utterance: OK so increasing staff and for Equipment operations. OK. So operation cost. OK, and how much would you like to apply for for this loan?

utterance: Equipment Yes

utterance: One hundred and fifty thousand.

utterance: OK very good. All right and just be advised upon approval you would be required to put a down payment down between five to twenty percent. That would be due immediately after you're approved if you're approved. How much would you like to put down?

utterance: Ten percent.

utterance: OK and also we can have the funds routed right to your checking account if you're approved. Would you like that?

utterance: Yes, that'd be great.

utterance: OK fantastic. All right I have sent a confirmation to your email address. because this is an SBA loan also funded by the government that takes seven business days and you should hear like I said between seven to ten business days.

utterance: OK.

utterance: Is there anything else I can do for you Mr. Robinson?

utterance: No that's it. You've been great help.

utterance: Oh.

utterance: Thank you for calling and have a wonderful night.


utterance: Hi, this is Danny Brookes at Intellibank. How can I help you today?

utterance: Hi, my name is Ralph.

utterance: Hi Ralph.

utterance: How are you?

utterance: I'm good. How are you?

utterance: I'm great, I'm great. So reason for my call is I'm a business owner. I I have a I have Succession Limo Service is my is my business. Well, actually I have two, I have two accounts with you. I have Succession Limo Service and and I have I have Ace Cafe. But the the cause in regards to Succession Limo Service. That's a newer account. With y'all, and so reason for my call is I'm looking to get an auto loan. I'm looking to get a expand the fleet of of limousines. There's a, yeah. There's there's this a big push for like, tiny limousines. I'm trying to acquire some, some, like, petite limousines for for my fleet, and I was hoping a loan could do that, could help do that, so.

utterance: Of course, I'd love to help you get started on that. can I start off by getting your full name?

utterance: Yeah, yeah, absolutely, absolutely My my my name is

utterance: Are you still there, sir?

utterance: oh, yeah, yeah, yeah. I'm I'm I'm still here. I'm I'm absolutely still here.

utterance: I think we may have disconnected for a moment there. Yeah, yeah, no, I I totally, totally disconnected

utterance: Yeah, so, did you want my full name?

utterance: Yes.

utterance: OK. All right, well, so, my my full name is Donovan Ray Jones the Third.

utterance: OK. and I'm gonna go ahead and pull up your account. Can I start by getting your credit card number?

utterance: Yeah, absolutely, absolutely. It's four four one eight twenty-six forty-two nineteen sixteen fifty-three forty-eight.

utterance: OK, and that was four four one eight two six four two one nine one six five three four eight?

utterance: Yes.

utterance: OK, great. so before we proceed I just need to verify some information for the security of your account.

utterance: OK, yeah, what do you need to know?

utterance: let's start with your PIN.

utterance: My PIN, hold on. I have I have my PIN jotted down somewhere. Hold on.

utterance: Of course, take your time.

utterance: It's.

utterance: It's the PIN is a three digits or the four digit number?

utterance: it should be four digit.

utterance: Four digit. OK. I I got three digits written right here. Hold on, I I'm thinking. OK, oh, I I got it right here. It's thirty-one twenty-seven.

utterance: OK, great. so I'm gonna go ahead and put that in. One moment. OK, can I also get your birthday?

utterance: Yeah, yeah, sure. It's three twenty-two seventy-eight.

utterance: Three twenty-two, nineteen seventy-eight. OK. And now I'm just gonna go ahead and ask you a few security questions that you set up when you created your account.

utterance: OK. Sure.

utterance: OK. What is your favorite holiday?

utterance: my favorite holiday has to be April Fools.

utterance: April Fools.

utterance: That's that's a that's a holiday, right?

utterance: Mhm. Yep, that was your answer.

utterance: Great.

utterance: And what is your favorite food?

utterance: my favorite food, I I'm I'm crazy about couscous.

utterance: Yup. OK, perfect. I'm.

utterance: That's. I'm sure.

utterance: You get that response a lot.

utterance: yes, actually.

utterance: Yeah? Have you have you tried couscous?

utterance: Mhm. I have. I think it's really good.

utterance: OK. It's yeah, my favorite.

utterance: OK, Mr. Jones. I am currently in your account right now. And you mentioned that you just wanted to find out your financial standing to maybe apply for a loan.

utterance: Yeah, just.

utterance: The quick liquidity ratio.

utterance: OK, you are at point four five.

utterance: Ooh. Is that good or bad?

utterance: it's pretty good. you can go online and put in this information with your net income and you can see what type of loans you can qualify for and what amount.

utterance: OK, let me, let me let me do that with my business partner and then I'll call you back.

utterance: OK, great.

utterance: Cause I don't want to waste anyone's time here.

utterance: Is there anything else I can help you out with?

utterance: No, that's that's that's helpful.

utterance: OK, you have good day.

utterance: Great. Thank you.


utterance: Hello, thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: Hello, I'm calling to get some information from you guys on my investment. I looked over some info I got on your site but couldn't find the data I needed about investment. I'm I made through your company. Is there any way I can get that information from you guys? Is there is there some calls about obtaining this information?

utterance: yes sir. You can actually get an investment report from our company. That's gonna give you any information about the investment you had through us in our company. And actually sir there is no cost because we normally send it out to our clients every three months free. So I can put in a request for you today if you would like.

utterance: OK.

utterance: yes, please.

utterance: OK, sir. give me just one moment.

utterance: OK.

utterance: All right, I would need to get a little information for you so I can go ahead and request that report for you if you don't mind.

utterance: I don't mind.

utterance: All right sir. Can I get your first name and date of birth, please?

utterance: Gabriel Robinson. My date of birth is ten twenty-four nineteen seventy-four.

utterance: All right, you said Gabriel G A B R I E L?

utterance: Yes.

utterance: Robinson? R O B I N S O N?

utterance: Yes.

utterance: And you gave your date of birth as ten twenty-four nineteen seventy-four, correct?

utterance: Correct.

utterance: All right, sir, and could I get a PIN for the account in question?

utterance: hold on please, let me go get that. I got that somewhere.

utterance: All right sir take your time.

utterance: OK, I knew I put it somewhere. Oh is that. OK, I got it right here.

utterance: All right sir, go right ahead.

utterance: It is four four nine. Five four nine.

utterance: All right that PIN was four four nine five four nine.

utterance: Yes.

utterance: OK sir and you need this report. How would you like that delivered? Would you like that via email or mail?

utterance: Could I have mail?

utterance: yes sir I need to verify the mailing address you have on file with us.

utterance: OK.

utterance: is that mailing address listed as four four one six Oceanview Drive in Seattle Washington ZIP code nine eight one one eight?

utterance: And no actually is four four one four Oceanview Drive.

utterance: All right sir give me a moment while I correct that in our system.

utterance: OK.

utterance: All right again sir, that's four four one four Oceanview Drive in Seattle Washinton ZIP code nine eight one one eight?

utterance: Yes ma'am.

utterance: All right sir. Thank you so much for correcting that for me.

utterance: All right no problem.

utterance: OK. could you give me just one moment while I go ahead and request that report for you?

utterance: OK.

utterance: All right, Mr. Robinson. I've already set up a request for your investment report. And we actually send this out every three months we're gonna send this out for your chores for you right now. and from three months from today you'll be getting your report every month I mean every three months for free. So also if you would like you could go online. I don't know if you have online banking with us but if you do you can actually go online to our online banking account and you'll be able to pull up the report information for your investment, your credit report, your and you'll be able to get any information about your investments with our company.

utterance: OK. So I can look up anything about my investment and it should be right there?

utterance: Yes sir it should be right there for you. would you like me to send this to multiple email addresses or any mail any other mailing address for instance your business address.

utterance: yes, I believe you got that on file right.

utterance: yes, sir I certainly do. I believe you have that down as let me see here, it says four five nine Broadmoor B R O A D M O O R.

utterance: Yes.

utterance: Lane. OK. and that's also in Seattle Washington and that ZIP code is nine eight one one nine. Is that correct sir?

utterance: That's correct.

utterance: OK sir I'll put that in the system to make sure we send that report out to both of those addresses when it goes out every three months.

utterance: All right that sounds great.

utterance: All right sir, and that report has been requested for you. It should be available in two to three business days at that address at those address on file.

utterance: OK that sound good.

utterance: OK, is that all for you today Mr. Robinson?

utterance: Yes, it is.

utterance: All right thank you so much for your time and patience and for working with our company. Again my name is Natasha. I hope you enjoy the rest of your day.

utterance: Thank you, Natasha.

utterance: Thank you so much, sir. Bye bye.

utterance: You have a good.

utterance: Day.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes I called the other day and spoke to Sarah but I had a call that came in. So I'm calling back, you know, because I'd really want to update my phone number.

utterance: OK certainly I'll be happy to assist you with that and Miss or if I could first of all just ask what is your first and last name?

utterance: Evelyn Richards.

utterance: OK Miss Richards and if I could ask what's the name of the business that has an account with us on file?

utterance: Jones Bed and Bath.

utterance: OK thank you for that Miss Richards and what I'm gonna do is ask you a few questions because we do take your account security very seriously and of course it's really for you and your business's protection. Is it all right if I ask you a few questions in order to verify your account?

utterance: Yes.

utterance: OK thank you Miss Richards. First of all if I could ask what is your business address?

utterance: Two seventy-five Lemans Court. Smyrna Georgia. Three zero zero two.

utterance: OK and you said that was three. One zero seven five Lemans Court Smyrna Georgia Three zero zero zero two.

utterance: That's right.

utterance: OK and Miss Richards if I could ask what is your date of birth?

utterance: It's eleven eleven eighty-four and my email is E dot Richards at JBB dot com.

utterance: OK thank you for that Miss Richards. I was gonna ask for your email as well. So thank you for of course that information and if I could ask let me just see here one second and make sure I got that email in there as well since you gave it to me. One moment here.

utterance: OK thank you so much and you know I was just excited because I got my kids their little Halloween outfits. One wanted to be Batman and Wonder Woman.

utterance: I mean you can never go wrong with Batman and Wonder Woman.

utterance: Exactly.

utterance: They are what do they call it? Oldies but goodies.

utterance: Oh yeah they're just ready to get into those little costumes and everything. They tried them on and they're really cute but they're just like you know I said well just a couple of more days.

utterance: Well how old are the kids?

utterance: eight and eleven.

utterance: Oh wow. They're perfect age. I'm sure they're really the the the guy the little boy there probably is got his own little Batman utility belt wanting to swing from the from the roof there.

utterance: Exactly. I tell ya this is so much for fun for them but yes.

utterance: Well that's great to know Miss Richards. I hope they have fun there for the for for Halloween. and let me ask what is your account number?

utterance: It's nine eight four six five nine one.

utterance: All right and what is your pin number?

utterance: Oh the pin number is one zero one nine.

utterance: OK terrific. Thank you for that. Miss Richards and I know you said that you wanted to call in because you wanted to update your phone number. correct?

utterance: Correct.

utterance: All right and let me see if I can get to that field here because I'm going to ask for what is the new number that you wanted to add to the account or let me just ask did you wanna add a number to your account or did you want to change the number on your account?

utterance: I want to change that number.

utterance: OK and the number that we have on file currently Ms. Richards is six seven eight two oh two four two one one. Is that correct?

utterance: Yes.

utterance: All right and what's the new number that you want to update the account to?

utterance: OK that's six seven eight three six one eight zero three one. Is that correct?

utterance: That's correct.

utterance: Terrific and let me see if I can get this updated here in the system and pardon me Miss. bare with me here Miss Richards. You know technology nowadays is wonderful but at times it can be a little bit slower than you would expect.

utterance: Exactly. I tell you you you can't live without it and then sometimes you wish you could.

utterance: Indeed. Indeed. it is it is you know I was looking at a documentary the other day and I was saying how back in the day they used to communicate with pigeons and I said to myself wow. It's amazing that they were able to strap little messages onto a pigeon's leg and it would appear in another part of the the the the country of the couple of days later. It's amazing but I guess that was also I think even taking it back to the Bible times or something right? Where I think Noah did something with pigeons or so I I I guess it's amazing but nowadays no pigeons just iPhones.

utterance: It worked well when they did that but I tell ya these computers and the Internet and sometime that can be very frustrating.

utterance: Indeed. Indeed. I agree with you there Miss Richards and yes finally. The system here has updated your phone number and we now have that changed in the system moving forward. So of course if you have any other questions about that or need to make any other adjustments just let us know. Miss Richards is there anything else I can help you with?

utterance: No there isn't. I'm just glad that got updated so I won't miss any of my important calls.

utterance: Indeed. Thank you for that Miss Richards. We have that updated now and if that be all we certainly do appreciate you giving us a call here today at Intellibank and of course was there anything else?

utterance: No.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, how may I help you?

utterance: Yeah, hello. Can I speak to someone who knows what they're doing?

utterance: I'd be happy to assist you on whatever you need assistance on sir.

utterance: Yes I'm just frustrated and I'm getting pissed off man and I'm sorry for even giving you that rude energy. But I'm getting frustrated because I keep calling about the.

utterance: Oh it's all right sir, don't you worry.

utterance: The same thing and nobodies helping me.

utterance: Uh-huh well, I'd be happy to help you if you let me know what issue I can assist you with.

utterance: Yes, I need I need to get my credit card paid off but everybody's giving me the run around. it's simple, and then I couldn't get it online, I couldn't do it online, so this I needed some type of assistance and to get this job done! And nobodies helping me with this, so I tried to do it online, it wouldn't work with another card and it's not working, so now I have, I'm, you know, getting this using my checking, so I can, you know, get this matter done and get it paid off and everything and move forward, but I'm getting very frustrated because everybody's acting like they don't know what I'm talking about!

utterance: Well I'm sorry to hear that sir, I'd be happy to help you pay off your credit card. if you could just give me the credit card you're calling about, I can assist you with that.

utterance: Can you help me?

utterance: Yes it's the four three, two two, sixteen seventeen zero five, twelve zero five five, six card. Ending in the the expiration date is zero six, zero six, two thousand and twenty-five, and the three digit code is two one four.

utterance: OK. And can I get your birthday for security purposes?

utterance: Yeah.

utterance: Yeah my birthday is geez, I couldn't even think, I'm so frustrated zero two twelve nineteen ninety-two.

utterance: Got it. And what was the first street that you lived on?

utterance: The first street I lived on was Axe Way.

utterance: Axe Way.

utterance: Yeah.

utterance: OK. All right, I have your account in front of me, it looks like you owe eight hundred and ninety-five dollars, is that correct?

utterance: Yes.

utterance: Yes sir.

utterance: And would you like to pay the entire balance now, or do you want to break it up into separate payments?

utterance: I'm gonna do a solid four hundred, so I'm gonna break it up in two pieces and I wanted to make a payment today, and then next week, this time I wanted to make that last four hundred dollar payment.

utterance: OK, next week on a on next Thursday you're saying? You wanna make identical payments of the remaining balance?

utterance: Yeah absolutely.

utterance: Yes sir.

utterance: Yes.

utterance: OK. So we're gonna have four hundred today.

utterance: Right.

utterance: can I get whatever payment method you'd like to use? Your checking account?

utterance: I I.

utterance: It's gonna have to be checking now cuz I mean, I definitely tried to use my card that does have money on it, but nobody wanted to acted like it didn't work, your systems are down, nothing was helping me.

utterance: Well that is.

utterance: That is confusing. Well let's lets attach it to the checking account, cuz that will be the most reliable method.

utterance: All right man, appreciate it. Thank you.

utterance: You bet.

utterance: Are you ready for it?

utterance: Sir.

utterance: Go ahead.

utterance: All right. The checking number is, seven six one eleven three, three, three. Four five, two.

utterance: OK. And what is the routing number?

utterance: The routing number is, nine two eight three, five five.

utterance: Got it. Thank you.

utterance: OK. So I have this four hundred dollars processed and then I have a scheduled payment which will take effect, so the four hundred dollars, the payment date is today.

utterance: Yeah, yeah. We're gonna do one today and then the one next.

utterance: Correct?

utterance: And then the second payment.

utterance: Of the reminder of the balance will happen on next Thursday.

utterance: This.

utterance: Yeah that's right, exactly.

utterance: That effective payment.

utterance: Yes, yes yes.

utterance: Great.

utterance: OK. Well, that should be reflected right now on your account dashboard and you can go on there and see all of your transactions, and statements, and loans, and all of your other business instruments that you have with us is there anything else I can help you with today?

utterance: No, I think that's it. Finally I got it done. it's sad that I had to stay, like, been doing this for the last five hours and now it literally just took five minutes. You know?

utterance: Sure.

utterance: Well that is frustrating but I'm glad we were able to take care of the business and get you all settled and hopefully it hasn't, put a dent in your day too much.

utterance: Right. I really appreciate it man. Thanks.

utterance: You bet.

utterance: Of course. OK. So, I will double check that that payment is gonna be happening next week.

utterance: Yeah, can you make sure it went through.

utterance: Yeah. Do you have do I have a confirmation number, do you have a pen?

utterance: Yeah.

utterance: The confirmation number is, six two eight.

utterance: Six two eight.

utterance: Five four seven.

utterance: Five What?

utterance: Five four seven.

utterance: Five four seven.

utterance: Six six eight two.

utterance: Six six eight two. OK, cool. All right, thank you so much.

utterance: That is correct.

utterance: OK. Thank you. Have a great day.

utterance: god bless.


utterance: Good afternoon and thank you for calling Intellibank. My name is Calvin. How can I help you?

utterance: Hey Calvin Bob here. How are you doing?

utterance: I'm doing pretty good. How are you?

utterance: Well, you know I'm OK. I'm OK. I'm all right. Thanks so much for asking. look. I'm in the market to buy a new car and you know I got a lot of people saying like now's a bad time. you know I thought I would just call my local bank here and get some advice from you. So what. You know what can you tell me? Where are we at with cars? Where's the prices? What are they looking like? Are they. Is it a good time to buy? Is it a bad time to buy? Should I wait? Should I not wait?

utterance: well that's. That's an interesting question.

utterance: Yeah OK. Yeah. Lay it on me. Lay it on old Bob.

utterance: So.

utterance: We. We do offer auto loans. If that's also something you'd be interested in.

utterance: Well let's.

utterance: See, let's see if it's a good time to buy or a bad time to buy or if I should wait. Just you know let old Bob B O B know.

utterance: Well let me check. Let me do some. Let me do some calculations for you Bob. One second please. is there a specific car you're in the market for?

utterance: Well, you know have you ever seen one of these you know big old pickup trucks? Big ones. The the big old F one fifties extended cabs, the ones with the The. The steps on the back. The ones with the. You know that Tim McGraw drives? The one that's in the Super Bowl commercials?

utterance: Yes.

utterance: I think I know which ones you're talking about.

utterance: I wanna get me one of those, you know?

utterance: OK.

utterance: You know the kind that you can haul stuff. You know?

utterance: Without me leaving my screen, do you have any idea the. the price of one of those?

utterance: Well, look I don't know. I saw one that was maybe like thirty-five grand and I thought that might be a lot for a truck but I don't know. Was it a lot for a truck six months ago or even a year ago?

utterance: depends on the truck but one. One second, let me.

utterance: Yeah, go ahead. Bob's gonna wait.

utterance: I'm gonna google it. twenty twenty-one Ford F one fifty. Looks like those are just shy of sixty thousand.

utterance: Sixty thousand! Oh my Gosh. That's way more than I thought.

utterance: Yeah it looks like this time last year the CPIs went up. whoa. about.

utterance: Wow. I don't like

utterance: The sound of whoa. What's whoa?

utterance: About twenty-eight percent.

utterance: Twenty-eight percent. I. You know what? I'm gonna have to go ahead and blame Joe Biden for that one. Old sleepy Joe huh?

utterance: Well, would you like to hear about our auto loans? Or?

utterance: Yeah, I guess so. Yeah, go ahead.

utterance: Well, right now we are offering a fixed interest rate of ten percent. and that is the lowest rate you'll find. So if you're interested.

utterance: No, you gotta do a harder sell on that. Old Bob's not just gonna he's not gonna nibble at the first hook in the water. You know what I mean?

utterance: Interested?

utterance: Well.

utterance: Well, you didn't let me finish.

utterance: Oh I'm so sorry.

utterance: So if you were interested I think now would be the time to buy. Although the prices of the cars my be more up front right now, you will save on the back end. Because you'll be fixed at a ten percent interest rate. Unlike other people who are at at least a fifteen percent. So you'll save.

utterance: OK. Well that's pretty good to know. you know can I write this off as a business expense?

utterance: it depends on what your business is.

utterance: Well, I you know I work in hot tubs. You. You got a hot tub there?

utterance: I don't have a hot .

utterance: Yyeah, I put them in. I

utterance: Install them. I build them. Fill them with water and cook them up.

utterance: Oh that's that's.

utterance: It's a good way to get a lady to come over. You know what I mean?

utterance: Oh yeah. I'm sure. I'm sure. So would you like to go through one of those auto loans today?

utterance: yeah. Go ahead.

utterance: OK. Just gonna need a little information from you.

utterance: All right

utterance: Can I get your social security number?

utterance: Sure thing. Two eight five eight five eight five eight two two.

utterance: And I'm gonna need your last name as well.

utterance: Yeah Bob Thompson.

utterance: And is that Bob or is that Robert?

utterance: It was just Bob. Dad named me Bob when I was a kid. Never a Robert. Never a Bobby. Never anything. Just a Bob.

utterance: OK.

utterance: Gotcha. All right. Can I get that pin on your account Bob?

utterance: Yeah three three four three.

utterance: Three three four three. Perfect. All right. I got your information here. Just gonna submit it into our auto application. And you're looking for a twenty twenty-one Ford F one fifty?

utterance: Brand new. I want stinking right off the lot. You know what I mean?

utterance: you looking for a specific color?

utterance: blue, gray, blueish gray.

utterance: OK. I don't see any bluish gray ones. I do see a white, black, red, and yellow one. I can inquire with. With one. A couple of these dealers and see if they'll have any blueish gray ones available and in the meantime.

utterance: OK yeah.

utterance: Please check that out.

utterance: All right. Well, that's gonna take a bit of time. Can I just call you back or send you a message when I hear from them?

utterance: yeah yeah. Go ahead and give me a call. Need you my number there?

utterance: Oh no. I have your number.

utterance: OK.

utterance: All right. well call Bob when you get that all right?

utterance: Well, thank you so much Bob and I'll be in touch very shortly.

utterance: OK. Take care.


utterance: Hello thank you for calling Intellibank. My name is Myrna and I'm happy to assist you on this call today. How may I assist you?

utterance: Hi I need to apply for a line of credit.

utterance: Oh absolutely. I can help you with that right over the phone. You'd like to do the application over the phone?

utterance: Yes. Please.

utterance: Oh not a problem. Who do I have the pleasure of speaking to today?

utterance: My name's Daphne Coolidge.

utterance: Hi Daphne Coolidge. That was the name of the street that my grandmother lived on.

utterance: Hi.

utterance: Really?

utterance: Uh-huh. All right well let me just gather some information so I can help you with this application. Can you spell your first and last name for me?

utterance: Daphe is D A P H N E. Coolidge is C O O L I D G E.

utterance: Great. All right Daphne, and what is your address?

utterance: My address is five one six four Satel Avenue. That's Los Angeles, California, nine zero zero four six.

utterance: Well you know, I just have to say. I hope you don't mind me interrupting what we're talking about, but I'm here in Oregon but my grandmother lived in Los Angeles and Coolidge was right near Satel's, so it looks like you were neighbors with my grandmother.

utterance: That is so strange.

utterance: Must've been.

utterance: Terrific. All right. Anyway. I'm sorry. Getting back to your reason for calling. May I get your social security number please?

utterance: six one four three two nine seven two five.

utterance: Nine seven two five?

utterance: Uh-huh.

utterance: Thank you so much. And Daphne what is your drivers licence number and the state it was issued in?

utterance: California. That's eight oh seven six five two.

utterance: Got it. Thank you so much. All right and what is your four digit pin number that you either created already for another account or that you'd like to establish today?

utterance: Two one four nine.

utterance: Two one four nine. All right. Very good. And Daphne, what is the name of your business?

utterance: The name of my business is Daphne's

utterance: Are you all right ma'am?

utterance: I'm so sorry.

utterance: Someone on someone on on your end making you laugh?

utterance: Yes my son he's such a jokester.

utterance: Oh well that's nice. I'm sorry if you woudn't mind repeating the name of your business.

utterance: Daphnes Fruit Stand.

utterance: Daphnes Fruit Stand. Very nice. All right and Daphne are you the sole owner of your business?

utterance: I am.

utterance: All right And what is the year that you established your business and the month even if it's approximate for the month.

utterance: twenty sixteen the month of April.

utterance: April twenty sixteen.

utterance: Yes.

utterance: Thank you. And if you wouldn't mind the gross annual sales you had for the last year?

utterance: last year my gross annual sales were thirty thousand.

utterance: Thirty thousand. All right. And then your tax ID number?

utterance: Tax ID number is twenty-one forty-nine sixty-two seven.

utterance: Thank you so much. And the address for your business?

utterance: the address for my business is twenty-five thirty-two Motor Avenue. And that's in Los Angeles California nine zero zero four six.

utterance: Thank you very much. Just inputting this right now. Is there a unit number associated with this?

utterance: no.

utterance: Thank you. And then Daphne is your mailing address the same or is it different?

utterance: It's the same.

utterance: Thank you so much. And then also what is the line of credit you'd like to ask for?

utterance: for twenty grand please.

utterance: Twenty thousand dollars?

utterance: Yes and also I need to find out what the exchange rate for that would be?

utterance: For the line of credit?

utterance: Yes. like if I were to take my business overseas. What kind of exchange rate could I get? Like specifically if I were to take it to England.

utterance: All right if you were to take your business overseas it would be determined by the current value of the currency at that moment. you can provide me the exact country I can tell you that or if you still need to determine that.

utterance: I believe it would be in Surrey.

utterance: All right.

utterance: I'm not positive though so I guess I should get more information and then I can call back.

utterance: All right. Your application has been finalized. Please be advised to upload the documents that we will request in the email sent to you. You are complete. Is there anything else I may answer for you today?

utterance: No thank you.

utterance: Thank you for calling Intellibank and have a wonderful day.

utterance: You too. Thank you. Bye.

utterance: Thank you.


utterance: This is Michael Nelson. I am the CEO of Nelson Bridal Gowns. We have five locations now and all of them are doing quite well. I've started to wonder about offering an IPO so we can expand into supplies for entire wedding parties instead of just brides and bridesmaids. Would I discuss this with a risk advisor?

utterance: You could talk to a risk advisor if you wish, sir. But I suggest that you might wish to initially talk to an investment specialist and learn what exactly would be involved in offering an IPO. After that if you wish to do so you could also talk to your risk specialist. We do have both investment specialists and risk specialists affiliated with us at Intellibank and we could set up an appointment for you with someone who understands your industry. If you would like an investment specialist can also assist you in managing the funds from an IPO to maximize the capital that you would have available for expanding your business.

utterance: I think that is exactly what I need When can I meet with this person? How long would a meeting usually last? How often does one usually need to meet with a risk specialist when setting up an IPO?

utterance: We can look at your schedule and his schedule to find a time that works for both of you. Depending on the complexity of your financial situation an initial meeting could last anywhere from a half hour to an hour. I will find out what's a good time for you and send the information to Mr. Lewis and then his office will contact you for additional information which will determine the length of the initial meeting. How many meetings you will need with Mr. Lewis will also depend on the specifics of your situation. That's one of the things that you will discuss when you meet.

utterance: Where will the meeting take place?

utterance: You can have the meeting in person or if you would if you would like or if you can meet with Mr. Lewis online. What would you prefer?

utterance: I think I'd like to meet with him in person. My main office is in the nine two three eight five ZIP code. Would he be able to travel there?

utterance: Yes. He actually spends a lot of time in that area. When would you like to meet with him?

utterance: Let's see. Give me a moment to look in my calendar. That's not good. No that might work. No. I'm not sure how long the meeting will last so I'd better not. What about Oh. OK. I think this will work. I should have a full staff on site in the store next Tuesday. They can handle any of the customers for an hour leaving me free for a meeting with Mr. Lewis say about two o'clock? How does that sound?

utterance: Give me a moment to check please sir.

utterance: Yes that will work quite well. As Mr. Lewis has another appointment scheduled in your area right before lunch that day. When you meet with him he can explain how to set up future appointments with him online and also reschedule it online if something comes up that you need to change your plans. May I have your email address sir? So that someone from his office can contact you and arrange the details of the meeting?

utterance: Yes. My email address is M Nelson at M B G dot com but my executive assistant usually handles my schedule I will let her know that I spoke to you and look for the pertinent email. She can be reached at L Jones at M B G dot com.

utterance: Yes sir. I will pass both email addresses onto Mr. Lewis' Office with your request that the coordination be handled by your executive assistant. May I include her name with that information sir?

utterance: yes of course. She has worked for me for so long that I forget that not everyone else knows her. Her name is Lily Lily Jones. She's a real treasure. You know she was the very first secretary that I ever had How many fifty-five year old men can say that? But when you find a treasure you hold onto her. Just between you and me I think she can read minds. I can't tell you how many times she's brought me exactly what I needed whether it was a newspaper article or a letter from the files or even a cup of coffee before I even knew I needed it and yet it was always the right thing at the right time. Sure she can do all the typing and filing and all that but now of course I have an assistant for her to help with that stuff. But her real value is knowing what is going on in the company and knowing what I need to be made aware of so that I can make the right decisions in a timely manner. I'll tell ya if it wasn't for her I wouldn't be where I am today. We wouldn't have five successful stores and I wouldn't be setting up a meeting with your Mr. Lewis about possibly doing an IPO. Do you know anyone like that?

utterance: I don't know anyone who has stayed with one employer for so long but I've heard. I've known some wonderful secretaries and assistants. I've never heard such high praise from a boss for his assistant. It sounds to me that she's a very lucky lady to have a boss who appreciates her so much.

utterance: I assure you I am the lucky one. Lily has helped me with a lot of staffing decisions over the years She always seems to know who will be a good fit for our business and that is one of the reasons why we've been so successful. I firmly believe that the top mans job is to hire the right people and let them know that he trusts them and then let them get on with doing their job. That's what I have done and now I'm looking at an IPO. It just goes to show that trusting and appreciating your people works.

utterance: I agree sir. It sounds like Nelson Bridal Gowns must be a wonderful place to work and shop. Is there anything else that I can help.

utterance: That I can assist you with today sir?

utterance: No I think I'm all set. You've been very helpful. You are you are a you are an asset to your company.

utterance: Thank you sir. And thank you for doing business with Intellibank. We look forward to continuing to serve your business needs. Good day sir.

utterance: Good day to you.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hello. How are you doing? My name is Ryan Daniels and I'm calling in regards to I need order checks.

utterance: OK.

utterance: Yeah.

utterance: I can help you that Mr. Daniels. Can I just get your date of birth and your customer ID?

utterance: Yeah. My date of birth is four nineteen eighty-nine and man I you know just everything today has been kind of crazy so that's why I'm giving a call. And I need to get this fast man I need to get this hurry. You know fast man so you know just my company and everything else You know we've been in business for about almost six years and you know we're got A plus on the Better Business Bureau so.

utterance: Wow, that's great sir.

utterance: You know.

utterance: Yeah man so everything is just moving, everything is grooving, everything is just cream of the crop man. I can't. We're expanding too man. We're we're movin at a fast rate here. Yeah I'm really excited and thankful for everything that we have going on right now so. it's We're going at a fast rate. We're going at a really fast rate and we got more employees than we ever had this quarter and so I'm I'm really excited and I really like you guys. You guys are a good bank. You guys are a good bank. You know?

utterance: well I'm happy to hear that.

utterance: Excellent.

utterance: Excellent.

utterance: Well I'm glad we can be of service.

utterance: Absolutely. Oh let me ask you a question. So on How long does it take? Well, how many days? And is it different from to get the you know to order the checks? Is there a tracker or anything like that and you know? how long is it gonna take them.

utterance: Sure, pretty much,

utterance: Two days. Two business days for the checks to arrive. .

utterance: Yes.

utterance: Oh that's gonna be a

utterance: Little too late. Is there any way we can speed that up a little bit?

utterance: Sure I can ship them to you overnight and if it's really urgent you can stop into one of our locations and they can print the checks for you right at that at the bank it self but if tomorrow's OK for them to arrive I can mail them to you.

utterance: Beautiful.

utterance: Yeah. Yes and you could do a twenty-four hour rush?

utterance: Yes that's correct.

utterance: OK cool. That would save me a lot of time. All right, awesome

utterance: Now can you give me the address that you'd like for me to send them to?

utterance: Yes sir. Yes sir. Lemme It's right here. Are you ready for it?

utterance: Sure.

utterance: All right it's thirty-six thirty-three Davis Lane Denver Colorado eighty twenty-three nine.

utterance: OK. Great. And how many checks would you like me to send?

utterance: I need about two hundred.

utterance: Two hundred checks?

utterance: Yeah.

utterance: Great.

utterance: Well I can send those right out to you. and in the future you can also order these checks or set up a recurring check shipment monthly. If you just go to Intellibank dot com you can see all the information about your account and alter your check ordering needs there.

utterance: Awesome. That's beautiful. OK. Well let me see If I order additional two hundred is that is that cool? Or can I do it now or do I have to do it like.

utterance: Sure

utterance: You'd four hundred instead of two hundred?

utterance: Mm. .

utterance: Yeah I think that would be a better number Just so, you know?

utterance: Oh OK.

utterance: Sure sure. Just let me change this. So it's four hundred checks and you'd like them to arrive tomorrow. Is that correct?

utterance: Yes.

utterance: Excellent. Well I can put that in for you and the four hundred checks should be arriving by tomorrow. And the tracking and everything is available on the web site so you'll be able to see all that.

utterance: Awesome awesome awesome awesome. Thank you man. I greatly appreciate that. Now I feel much better to get things rolling and things are gonna be great man so.

utterance: Excellent.

utterance: Fantastic. Well I'm happy to hear your business is doing well. Is there any other aspect we can help you with? You know we do offer loans, online bill payment, all the financial services that you would need to keep things running so please don't hesitate to to let me know or to look online and see what else we're offering as you continue to grow your business and and use our services in as many ways as possible.

utterance: Awesome. Greatly appreciated man I'm thankful just for your help and service so that was it. Well there is there is one question I do have. now that I'm ordering and I may be ordering frequently with the order checks is you know a booklet different from paper or like you know is that more expensive for a hard copy or is it just individual sheets? You know.

utterance: It's all the same. It's all free. So whether you want a booklet or you would like you know just a a single check we are able to provide that.

utterance: Awesome. All right. Well I greatly appreciate you brother.

utterance: Excellent. Well I hope you have a great day and please go online to check us out if you if there's any other questions you have or feel free to call back in and we'll try and take care of you.

utterance: Awesome. Thank you so much.

utterance: Excellent. Take care now and there'll be a a customer service survey following this if you wouldn't mind answering the questions that'd be a big help. And I hope you have a great day.

utterance: No problem. I got your back. Have a good one.

utterance: Cool.

utterance: Have a good day.


utterance: Thank you for calling Intellibank, this is Johnathan. How may I help you today?

utterance: Hi yeah this is Interbank correct?

utterance: no this is Intellibank.

utterance: Intellibank OK I just wanted to make sure I had the right place I must have misheard you. but yeah I was looking to see. Do you guys offer notary services?

utterance: we do offer notary services, they're available at all of our branches. Is that something that you'd possibly want to make an appointment for today?

utterance: Yes that was the reason for my call so I'd yeah love love to go ahead and get a appointment scheduled. You know we're adopting a child so we just need a notary in order to kinda get that all all the ducks in a row for us.

utterance: Oh congratulations.

utterance: Oh thank you. Yeah we have been trying for for a long time to have kids and you know we just thought adoption may be the best option for us.

utterance: That is wonderful. That works out for everybody. Are you an existing Intellibank customer?

utterance: Yes I am an existing customer. so I have whatever information you'll need to to pull up my account.

utterance: Great so let's start by getting your full first and last name. As it appears on your Intellibank account.

utterance: first name is gonna be Preston, P R E S T O N Price P R I C E.

utterance: All right Mr. Price and I need to get your date of birth.

utterance: Date of birth is going to be one, twelve, seventy-six.

utterance: And what is your four digit account number?

utterance: four digit account number.

utterance: Yes.

utterance: Is going to be nine, nine, two, eight.

utterance: And what is your PIN?

utterance: PIN is going to be nine, six, two, one.

utterance: All right. Please give me a moment here while my system updates.

utterance: do you have any kids of your own?

utterance: I do not.

utterance: OK.

utterance: So is this a situation where you get to name the kid? Or like does the kid come with a name already?

utterance: no it's a infant child. So yeah we'll we'll be able to name the child we haven't decided on a name yet. But I think it's between Johnathan and Jacob. We like those two names.

utterance: Oh Yeah I I foster a lot of dogs and I don't don't like to change their names.

utterance: Yeah we figured we'd go with a as young as possible so they're not attached to a name and you know they are the the ones that need the help the most.

utterance: All right I have your account pulled up here. what is your ZIP code so I can see what branches are closest to you.

utterance: ZIP code is gonna be nine, seven, eight, zero, nine.

utterance: All right. Hold on just a moment. thought I was gonna sneeze, didn't happen.

utterance: Yeah I know that feeling.

utterance: I may have to put you on hold again to sneeze I'm sorry.

utterance: Oh no problem.

utterance: It's coming at some point. All right. So we have a branch at eighty-nine West Main. Would that work out for ya?

utterance: Yes that would be perfect.

utterance: And were you looking for something this coming week?

utterance: actually next week or the week after that that would be great. I have a some business I have to take care of this coming week so the week after would be great.

utterance: and what day would work best for you?

utterance: I think Thursday? the twenty-second would be best.

utterance: All right. Let me pull up their schedule here and see if we can take care of that. And what time of day works best for you?

utterance: Let's go ahead and do it in the afternoon. Like a three o'clock if that's available.

utterance: We do have a three o'clock.

utterance: All right that would be perfect.

utterance: All right well you are all set with that appointment is there anything else I can help you with today?

utterance: no I think that it was it. I appreciate your help and should I just call back if I need to cancel or change that?

utterance: absolutely.

utterance: All right I'll be sure to do that. But as of now we'll plan on Thursday for the notary.

utterance: All right well thank you very much for calling Intellibank and have a wonderful rest of your day.

utterance: You too.