utterance: Hi. Thank you for calling Intellibank. This is Ginger speaking. How may I assist you today?

utterance: Hi Ginger. How are you doing today?

utterance: I'm doing very well ma'am. Thank you so much for asking. How about yourself?

utterance: I'm doing well. Thank you. listen. I was well I have some of my employees here that need to oh they have paperwork that they need to have legally witnessed whenever it's signed. It's for their contracts here and I was calling to see if you guys do anything like that.

utterance: Yes ma'am. Absolutely. I'd be more than happy to schedule you an appointment with the notary if you'd like.

utterance: Yes ma'am. That is exactly what I need. Thank you so much. Now with that would I need to get them to come up to your branch location or would the notary be able to come to us and if so what are the charges for each of those?

utterance: All right ma'am. Now for if you wanted to bring them up to the bank location or to the branch that will be free of charge as long as you are one of our customers. Now we could schedule schedule a notary to come out to your location but to do that there would be a thirty-five dollar fee. And that is probably easy.

utterance: Oh OK. that's actually not bad. I think that's the route that we will filled in is to have them come here to us.

utterance: All right. That sounds wonderful ma'am. Let's see. let's go ahead and get your appointment scheduled. May I have your name please?

utterance: Sure. This is Victoria V I C T O R I A and my last name is Evans. E V as in Victor A N S.

utterance: All right. Thank you so much Miss Evans. Now what is the day and the time that you would like for your appointment?

utterance: Well if it's OK I would actually need I think. Oh my goodness. I'm so sorry. Could you actually hold for just one second Ginger? I thought I had my calendar right here in front of me and it seems I do not.

utterance: There's not a problem whatsoever Miss Ginger. Just let me know when you're back.

utterance: OK. Thank you, Ginger. Just one second. OK. Are you still there Ginger?

utterance: Yes ma'am. I sure am.

utterance: OK. I am I am so sorry about that. like I said we'll probably need I'm looking at probably three different days next week if that's OK.

utterance: absolutely ma'am. for the first appointment what date and time would you prefer?

utterance: well for all three days around three p.m. if possible. Now for the first day I was thinking maybe on Monday.

utterance: All right ma'am. So that's Monday, November the fifteenth at three p.m..

utterance: Yes ma'am. That is correct.

utterance: All right. Let's see. We do have an opening. may I have your ZIP code please?

utterance: Oh yeah. Sorry. the ZIP code is six eight three zero two.

utterance: All right. So six eight three zero two.

utterance: Yes ma'am.

utterance: Thank you so much and may I have your your street address where you would like the notary to come?

utterance: Oh sure. that would be at nine three three Midway Road Toledo Ohio. And that is six eight three zero two.

utterance: All right. Thank you so much Miss Evans. and like I said we would have one available to come to you at three p.m. on Monday. Now that you have that appointment set for you. Now what is the second day that you would like?

utterance: on Tuesday, November the sixteenth.

utterance: All right and that's also at three p.m.?

utterance: Yes ma'am.

utterance: Thank you so much. All right. I do have that appointment scheduled for you as well. And did you you said you had one more day. Correct?

utterance: Yes ma'am. on Thursday if possible and that's the November the eighteenth.

utterance: All right ma'am. So there's the November the eighteenth at three p.m..

utterance: Yes ma'am.

utterance: All right. Well I do have that all set up for you Miss Evans. Is there anything else I could assist you with today?

utterance: No. That will be all. Thank you so much for your help today Ginger.

utterance: All right and thank you so much Miss Evans for calling Intellibank and you have a wonderful day.


speaker_role: Agent

utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

speaker_role: Customer

utterance: I'd like to change how I'm receiving my bank statements.

utterance: assist you with that if I could just ask who I have the pleasure of speaking with today. What's your name?

utterance: Benjamin Freeman.

utterance: Terrific. And, Mr. Freeman what's the name of your business?

utterance: Ray's Construction.

utterance: OK, I've, pulled up for you.

utterance: Thank you very much though.

utterance: I just need to get that, taken care of though.

utterance: Been having some problems with my .

utterance: Some funny things been going on with my mailbox, so I really need this took care of.

utterance: Not a problem at all. I certainly can understand your concern there and I will be glad to assist you with that. Mr. Freeman in order for me to just for account security purposes. I need to ask a few questions so we can then go ahead and assist you with the changing how you get your statements so. If you would let me know. What is your date of birth?

utterance: Three, twenty-six, seventy.

utterance: And my phone number is seven seven zero two two zero five eight five nine.

utterance: OK thank you for that. And Let's see here.

utterance: I need to pull up your account number. for your account with us there at Ray's Construction. Do you have your account number?

utterance: Yes, I do. It is nine eight four six five nine.

utterance: Awesome. And what if you have it available, is your pin number for your account, Mr. Freeman?

utterance: One seven zero nine.

utterance: Terrific. Thank you for that, thank you for that. And, let see here, let me see if I can pull up your account.

utterance: definitely, I tell you. and and with these trucks all over state. And dig a hole in my pocket.

utterance: I completely understand there, Mr. Freeman. we've been hearing a lot from our clients and customers, how they've had a lot of higher expenses when it comes to raising higher gas prices. hopefully you know by the end of the year the administration or whoever be able to help bring these prices down.

utterance: Yeah, that would be good, that would be good if I'm gonna do that. liquid or natural gas one. I got to figure out a way around this.

utterance: I think Mr. Elon Musk probably would love to help you with that.

utterance: I'm sure he would, for a price.

utterance: Indeed.

utterance: And Mr. Freeman. I was able to pull up your account.

utterance: And it appears, right now. Yes, we are mailing your statements to you and if you like, you do have a couple of options.

utterance: You can either have your statement sent by fax or by email. which do you wanna change it to?

utterance: you can do email, email will be sufficient.

utterance: OK. And, let me get this pulled up here there for you Mr. Freeman.

utterance: And what is the email address that you wanna change this to?

utterance: It's B Freeman at Ray's Construction dot com.

utterance: All right. That, again is B Freeman at Ray's Construction dot com. Is that correct?

utterance: That's correct.

utterance: All right. And let me get this process for you, your request.

utterance: One moment.

utterance: And, yes. We were able to get that process there for you there, Mr. Freeman. And by the way are you at all aware of our online banking?

utterance: I heard a little bit about it . And explain to me a little bit, you know concerning how it goes. Sometime I don't have time to call so, you know.

utterance: explain to me.

utterance: Glad to do that for you there, Mr. Freeman. Yes, we know that you're a very busy man and of course to make it very convenient for our customers. You can simply go visit our website and when you visit our website, all you have to have is your account number.

utterance: And if you've created an account with us. If you have not, simply choose a username or password, it takes like thirty seconds.

utterance: You'll be able to then update your account information, check your account balances, see your statements right there online, change how you receive your statements. And that all can be done right from the convenience of your home or from your business. twenty-four seven, three sixty-five. Even when we here at the helpline are not in the office. You can of course monitor and check your account right online, even after hours when we are not available here at the helpline.

utterance: Well, that sound really good. I really appreciate that because often times I'm out of town. And I just use my laptop in the hotel or pull on the side of the road in the expressway . that's good info.

utterance: Absolutely sir. And you're right, when you're you're on the road, you maybe on different time zone than ours so, exactly right

utterance: Well is there anything else if that is all?

utterance: that would be all for now, ey I appreciate everything. You you you fill in the gap. that was needed.

utterance: Well again, Mr. Freeman. We certainly value and appreciate your business at Intellibank and we look forward to talking with you again.

utterance: All right thank you very much, you have a good day.

utterance: You as well. Bye bye.

utterance: Bye bye.


utterance: Thanks for calling Intellibank this is Jerry, how can I help you?

utterance: Yeah what what hours are the branches open up?

utterance: Oh great question thanks for asking sir. our hours of operations are Monday through Friday from nine a.m. to four p.m.. And on Saturdays from ten a.m. to one.

utterance: OK but what hours are the the loan office open up?

utterance: Oh certainly. well our loan department is open Monday through Friday from nine a.m. till three p.m..

utterance: OK I want to check on the balance of my loan.

utterance: Absolutely sir if if I could just ask what your first and last name is?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman if I could just ask a few questions to verify your account is that all right?

utterance: Yes sir.

utterance: And what's the name of the business that has an account with us?

utterance: Ray's Construction Company.

utterance: And Mr. Freeman if you would what is your date of birth?

utterance: three twenty-six nineteen seventy. seven oh. Two two zero, five eight five nine.

utterance: Oh OK. I assume that's your phone number?

utterance: That's my phone number yes sir.

utterance: OK got ya thank you for that. and we just ask these questions really because we take your account security very seriously. And as to protect your account. Is that all right?

utterance: Yes sir. Fine with that.

utterance: And Mr. Freeman if I could ask what is your loan account number?

utterance: That number is nine eight four, six five nine.

utterance: All right. And one final question here Mr. Freeman. what is your PIN number for your account?

utterance: One seven zero nine.

utterance: OK you said that was one seven zero nine?

utterance: Yes sir.

utterance: OK great.

utterance: Yes sir. One seven zero nine.

utterance: And let me pull up your account here one moment.

utterance: Thank you sir. Yeah Yeah I'm just sitting around and at the house and I thought, hey let me give them a call. Maybe I can get this out the way before they close. You know I didn't know how long you all gonna be open. You know it's still kinda early so I go and do it now.

utterance: Oh absolutely. We certainly appreciate you giving us a call. We're happy to assist you with this and Mr. Freeman I was able to pull up your account. and again it appears as I pull this up for your it appears you have if I'm correct an SBA five oh four loan with us is that correct?

utterance: Yes sir.

utterance: All right your balance on the account appears to be actually about twenty-five thousand is the account balance on your SBA loan.

utterance: Yes that sounds about right. Sounds about right. Cuz I'm I got some payments will bring it down but that sounds about right.

utterance: Yes sir. I I see that you've Your business there. You all have been very timely with your payments. And you have consistently brought that loan amount down. And the beautiful part about it is is the more you pay that loan amount down, the more we're more than willing to offer you additional funding. Even if it's temporary funding for equipment purchases, supplies whatever it is that you choose to use that for for business-related purposes.

utterance: That sounds good. Cuz I always get get good service when I when I call y'all. You know you always treat me right.

utterance: Well Mr. Freeman we certainly appreciate that. And it's our goal and objective here at Intellibank to take care of you. Our valued customer. and really help you grow your business. Because the more success you have frankly the more success we have. And so we want to do everything within our capability to enable you to grow your business. Mr. Freeman I know you said that you were I guess out of the office at the moment. but are you aware at all that you can also check your balance online?

utterance: explain it to me how I can go about doing that? I ain't done. I haven't did that checked it online before. . When my sister something but they on vacation so kind of here by myself .

utterance: Yeah not a problem. Yes sir with us all you have to do is visit our website. And Even if you haven't for instance yourself created an online account it's very simple. All you need is your account that you just provided me. You can create your own username and password. And from there you can access your account right there online. You can check your account balance. You can see what your payment due date is. As well as you have the ability to make payments right there online as well. So either you can continue to do it as you normally do which is mail it in. Or if you want you can simply transfer funds from your account to take care of your loan balance at that time or whatever the payment might be.

utterance: OK that sounds more like I just transfer from my account to to make payments there. And that way we won't won't ever get behind you know.

utterance: Absolutely it's very simple and convent for you. And frankly you don't even have to pay for postage.

utterance: Right. It makes sense to me.

utterance: Well Mr. Freeman is there anything else that I can assist you with?

utterance: No you have covered all the bases. I just sound very happy to be be dealing dealing with this particular bank. I think they always They always do what they say they're gonna do and I really appreciate that. And that's about all you did all.

utterance: Well again thank you Mr. Freeman. glad that we would be able to of assistance to you here today. And feel free to give us a call back if you have any further questions or concerns.

utterance: Yes.

utterance: Yes sir I sure will thank you. You have a good day.

utterance: You as well.

utterance: All right bye bye.

utterance: Goodbye.


utterance: Good Morning. This is Tom at Intellibank. How can I help you today?

utterance: Hey Tom. Oh man, wow. I just got out of a Korean spa man. You ever been there?

utterance: no. Somebody tried to get me to go and I don't I don't think it's my thing.

utterance: Wow. This one is crazy like I heard that it works better if you actually put aloe vera all over your arms before you go, so I did that this morning and then feel like I got a extra sweat in just from the aloe vera being you know, immersed, in that, kind of like, I was having my own personal spa while entering the spa. You know what I'm saying, I I thought I was in a spa even driving the car, on the way there, man.

utterance: That's cool, glad you, seems like you enjoyed it, yeah.

utterance: Yeah, it's a good time.

utterance: so how can I help you today?

utterance: Oh! Yeah, so, I've had this account with you guys I think god for like, ten, twelve years and it's the Intellibank Smart Savings account I I was looking into it the other day and there was like a transfer made from the savings to the checking that I didn't make my daughter sometimes I don't know, she she's only nine but she has access to my PIN number so she'll start messing around so I think maybe she did that but I just want to make sure it it wasn't wasn't somebody else. You know so.

utterance: OK.

utterance: I get it, yeah. Can I start off with some, getting some information. Get your name please. Full name.

utterance: Oh, yeah, yeah. My name is Adam Barney.

utterance: Adam, can I get your account number?

utterance: That would be, three one zero one, four nine six five five five two eight three zero four six.

utterance: All right. I got that in there. And your PIN please. Got that.

utterance: my PIN. it is one nine two seven.

utterance: All right. Could it be something else? I'm not sure about that, that one, didn't, it didn't go through.

utterance: Oh, yeah. one nine seven two. Is it.

utterance: OK, got it. All right so.

utterance: Is it, can I on my own time like if I ever want to change my PIN number in the future, do I have to call in, or is there, can I do that online?

utterance: you can do it online, if you want to be extra careful. You can also talk to a representative, or go into one of our locations. However I could set up an appointment for you actually, if you're concerned about something happening with your account, we have risk management specialists who can go over any sort of concerns, put some extra protections on your account look at any activity that might be suspicious. would you be interested in speaking with someone? I can make an appointment for you.

utterance: Yeah, so they'd handle this transfer that was made, cuz I think it's fine, like the money can stay in my checking account. I just, in the future, you know. My daughter isn't going to tell me the truth so. I just want to if she's up to no good so they'll yeah, they'll be able to just make sure that, that wasn't done by a outside source like a hacker or anything.

utterance: Right, I hear you. Yeah, kids nowadays can do pretty much anything with a phone or a computer. so yeah, I understand your concerns, let's why don't we set up this appointment, would tomorrow work?

utterance: Mhm.

utterance: let's do pretty stacked this week. How about about, next Monday?

utterance: All right, see next Monday, morning or evening? Or afternoon actually, sorry.

utterance: Oh, I can do evening? Yeah when I get off work. How about six thirty?

utterance: Okay, we have lets see we have six forty-five, would that work?

utterance: Yeah, I could, I could sneak that in.

utterance: Okay. I'm going to set you up with George and I'm he'll be giving you a call

utterance: Is there a way actually cuz I could do it on the drive home, and I'd rather not be on a call. Is there a like a chat feature. I downloaded your app, is there a chat feature on there?

utterance: Yeah, absolutely. You can actually do that up to ten, ten p.m..

utterance: Oh, OK.

utterance: So if there, is there a specific time then you would like? .

utterance: Same time.

utterance: Same time, six forty.

utterance: OK all right, lets get you set up. One more thing. Could I get your ZIP code?

utterance: Yeah. Nine zero two two two.

utterance: Great Well, I hope that you get this resolved and you know I'm glad you had a nice relaxing time at the spa. And you know call us any time you have any questions, and we do have a special thing going on. So if you're interested you can talk to George about that tomorrow.

utterance: OK, no I'm good.

utterance: OK.

utterance: All right. Thank you man.

utterance: Sure.

utterance: Bye bye.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. This is Tony, how can I help you today?

utterance: Hi, Tony, how are you?

utterance: good. Good. How about yourself?

utterance: I'm doing well. Thank you. I'm just calling to get a stock quote and I also would like to know what my current net income is.

utterance: Mhm.

utterance: Well absolutely, I can help you with both of those things over the phone if you just have a few minutes.

utterance: Yeah, of course.

utterance: Great. And you are an existing customer with us. I assume.

utterance: Yes. Yes. Yes. Five years and counting.

utterance: Mhm.

utterance: Wow, well congratulations. We certainly value your business here at Intellibank.

utterance: Thank you.

utterance: so, yeah, we'll start you off by getting that stock quote.

utterance: OK.

utterance: I do need your first, last name and date of birth.

utterance: Mm, OK. Chandler Fillion November second, nineteen ninety-five.

utterance: Chandler Fillion, November second, nineteen ninety-five.

utterance: Yup.

utterance: Now, what is the customer PIN number you have set up with us?

utterance: It should be two two four three.

utterance: Two two four three.

utterance: Mhm.

utterance: All right, we'll make sure.

utterance: Is that not it?

utterance: Yes, I'm just waiting for it to process through,

utterance: Oh.

utterance: I think, I think it'll be fine.

utterance: the work I do, our systems at work are really slow too, so I, I feel your pain.

utterance: no worries.

utterance: Just unusually high call volume here today as well.

utterance: Oh.

utterance: Mhm.

utterance: And while we're waiting I just want to let you know, you are definitely calling within the call center hours, of course, cuz I answered but,

utterance: Mm.

utterance: if you want twenty-four seven access to your account, we have that at Intellibank dot com.

utterance: Oh, OK.

utterance: Or through the Intellibank banking app which is available as a free download for iPhone or Androiod and if you haven't already, you can create a user name and password, and you can get things like that, like stock quotes through there, cuz we do have a direct link to the stock market, which is always current and up to date.

utterance: unless there's something going on with a, a system crash, which rarely, rarely happens

utterance: Can I buy stock through the online portal too, or no?

utterance: Yes, I believe so. And also, if you really wanted to get into the investment side of things we have investment specialists that are online. You can, you have to set up an appointment, which you can set up online with them. We're doing Zoom meetings during the Pandemic but, it's really a personal preference. We also will meet with you safely, social distance at your local branch. There is a investment specialist at each Intellibank branch and I know we have a couple locations close to where you are.

utterance: OK.

utterance: And, if I do the online thing too can I make transfers and payments, or is it just payments?

utterance: Like if I wanted to transfer money from my checking into the savings, vice versa, I could do that online too?

utterance: Yes, absolutely. You could do that twenty-four hours a day.

utterance: OK.

utterance: Seven days a week.

utterance: OK, great.

utterance: What's the stock symbol you are inquiring about?

utterance: yeah, it's TTZ.

utterance: TTZ. And just to double check, I have that in my system, as TTZ which is and what. What. What's the actual quote. I mean the. I'm sorry.

utterance: Yeah, no problem. I It's Titan Zoo Antar.

utterance: The stock?

utterance: That's it, all right. Just, just making sure we're on the same page here.

utterance: Yeah, it's w-, it's a new one.

utterance: Oh, nice.

utterance: I think. It's only been in the stock market for a couple years.

utterance: Well, it looks like it's currently trading at a hundred and three dollars and eighty-six dollars per share.

utterance: Holy cow, OK.

utterance: All right. Thank you, thank you.

utterance: And I think you also inquired about your net income?

utterance: Yeah, yeah, please.

utterance: Great.

utterance: Now you, you have.

utterance: Just for tax purs- purposes, just for the last year, is fine.

utterance: Just for the last year?

utterance: Yeah, so like, if we could just do March well, OK so it's November. So yeah, November twenty twenty through present would be great.

utterance: Great, I'll put that in for the last year. So, according to the records, the deposits that you have made over here on your business account with Intellibank, the net income of the last year is sixty-five thousand dollars

utterance: Oh.

utterance: And eighty-two cents.

utterance: OK, and that's after taxes?

utterance: that would be your net, so.

utterance: Yeah. Correct. Great.

utterance: Correct.

utterance: Correct.

utterance: Right.

utterance: Right.

utterance: OK.

utterance: Anything else I can help you with while you're on the phone?

utterance: I just thought it was more. But no, I, that's, that's all I needed I guess, thank you.

utterance: Well, thank you for being an Intellibank customer. You are a credit card customer with us and we certainly appreciate you being a business gold card member since two thousand nineteen. You have a good rest of your evening.

utterance: Thank you, you too. I appreciate that.

utterance: OK, good night.


utterance: Thank you for calling Intellibank, my name is Steven. How may I assist you this afternoon?

utterance: yeah my accountant is on vacation for the next two weeks and I'm not sure where she keeps her the checks, for our business. anything you can help me with?

utterance: yes would you like to just go ahead and order some new checks?

utterance: yes that'd be great OK.

utterance: All right I can certainly take care of that for you. May I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you and your date of birth?

utterance: May twelfth nineteen sixty.

utterance: And your security PIN number.

utterance: One zero six two.

utterance: Thank you. And then can I have you verify the phone number on file?

utterance: Six six one two two one three zero five five.

utterance: Great, I've verified that information Mr. Thomas. And let's see we'll go ahead and get some new checks, new checks printed out and mailed out to you. how many checks were you needing to order?

utterance: Is there a fee for those checks?

utterance: there is not a fee for those checks sir.

utterance: let's do two hundred.

utterance: OK, certainly.

utterance: can you overnight them to me?

utterance: I certainly can sir, there will be an additional fee for overnighting them.

utterance: is that OK?

utterance: how much is that fee?

utterance: looks like for two hundred dollars that fee for two hundred checks I'm sorry. That fee would be forty-three dollars.

utterance: OK, let's do, an can you do three day?

utterance: Yes sir our standard free shipping would be three to five day if that would be acceptable?

utterance: OK, I can do that.

utterance: OK great, so we'll just do those on our regular priority shipping. And then can I have the address that you'd like these to be shipped to.

utterance: hang on a second.

utterance: OK, no problem.

utterance: I gotta let let I gotta let the dogs in.

utterance: OK, I'm back!

utterance: All right sir and do you have that address?

utterance: Seventy-six Sunbeam Drive. Canyon Country, California nine one three eight seven.

utterance: OK, that's seventy-six Sunbeam Drive Canyon Country, California nine one three eight seven. Is that correct?

utterance: That's correct.

utterance: All right, great. Mkay, so I have got two hundred checks being delivered to that address using our standard shipping, and you should see them arrive within three to five business days.

utterance: All right sounds great. Has the weather been doing pretty good where you're at?

utterance: yes the weather has been pretty good up here. rained a little bit the other day, but not not too much. How's the weather where you are?

utterance: It's cold here, and it's about to snow. We got. About to get a blizzard I think.

utterance: Oh, my that that doesn't sound very fun.

utterance: No, sure don't.

utterance: All right is there anything else that I can assist with today Mr. Thomas?

utterance: can you tell me what other services that you offer?

utterance: I certainly can. We have three tiers of business credit cards. We have two types of business checking accounts. We offer a business savings account as well as a wealth management investment account, and then we offer several different types of loans. And we also have a variety of different specialists who are on staff at the bank, who can assist with different scenarios and questions, such a tax specialists Risk managements specialist, financial investors.

utterance: OK, that sounds pretty good. if I wanted to talk to somebody how would I go about doing that?

utterance: Yes sir, you could schedule an appointment by calling us here at the customer support center. Or you can do that at your own convenience, by logging onto the online banking portal.

utterance: OK, and is there a fee associated with that?

utterance: With a specialist appointment, no no sir there is no fee associated with that. That is a free service we offer to our customers.

utterance: All right well, I'll I'll surely give it a think about it.

utterance: All right sir, well is there anything else I can help with?

utterance: I don't believe so.

utterance: OK, well thank you for choosing Intellibank, and you have a fantastic day.

utterance: All right, thank you.

utterance: Thank you, goodbye.


utterance: Hi this is Danni Brooks with Intellibank. What can I help you with today?

utterance: Hi Danny, my name is Simon Simon Jones, Simon Jones, and the reason for my call is I received a Well actually, no, I went on your website and I looked up my net income for September and I think I don't know, I think there must be some discrepancy or something. Because I don't know, based on, on my records, the, the amount that I'm seeing online doesn't, doesn't match up to what I have in my books. So if you could just go through my account, I just wanna clear a few things up.

utterance: Of course, I'd be happy to help you today. So let me just put in your full name, you said Simon?

utterance: Simon, yeah, Jones.

utterance: Simon Jones, OK Simon, So as I'm pulling up your account, can I get your credit card number, please?

utterance: Sure, sure, it's it's one four three six, nine eight, four two seven eight zero two.

utterance: OK, and just to confirm, that's one four three six nine eight four two seven eight zero two?

utterance: Yeah, actually no, the last one isn't two, it's actually four, I'm sorry.

utterance: Oh, oh, of course.

utterance: Yeah.

utterance: OK, zero four, got you. OK, before we proceed I need to verify some information, just for security purposes.

utterance: OK, yeah, whatever you need.

utterance: Can I get your account PIN number?

utterance: Yes, I believe it's three zero seven, wait, hold on, no, no, no, it's six zero no actually, hold on, I have it, I have it written down somewhere, hold on, it's.

utterance: Of course, take your time.

utterance: I'm kind of dyslexic, so I kind of, you know, the sixes and the nines, hold on, it's I think it's a six, six zero six. Or it might be six zero zero, I don't know.

utterance: OK, let me try.

utterance: No, it's six zero six, six zero six.

utterance: Six zero six. OK unfortunately that didn't match the what we have on your account.

utterance: Oh.

utterance: Oh OK, can you try six zero zero?

utterance: Six zero zero. I'm sorry that didn't match either. Can I we can go ahead and verify you a different way, and then I can help you recover your PIN.

utterance: Yeah, my my handwriting is so, is so sloppy, I'm sorry about that.

utterance: That's OK, this happens. Quite a lot.

utterance: OK.

utterance: OK so can I get the last four digits of your social security number?

utterance: Yes sixteen fourteen.

utterance: Sixteen fourteen, OK, and so let me get a, just a couple more security questions. What was the street that you grew up on?

utterance: I grew up on fourteen twenty-three Caliber Street.

utterance: Caliber, and is that Caliber with two Ls?

utterance: One L.

utterance: One L.

utterance: Yes.

utterance: OK and what was the name of your first pet?

utterance: Oh, my first pet? Yeah his, his name was Ikeem.

utterance: Ikeem, could you spell that for me, please?

utterance: I K E E M.

utterance: I K E E M.

utterance: Yeah.

utterance: OK perfect. And OK, just for our last one, what's your date of birth, please?

utterance: My date of birth is November fourth nineteen ninety-five.

utterance: OK November fourth nineteen ninety-five?

utterance: Yes.

utterance: OK great. so before we get to your net income, I just wanna go ahead and let you know your PIN so that you know for like going forward.

utterance: Yes. Look and I

utterance: I'm gonna write it down properly this time.

utterance: OK so it was actually nine zero zero.

utterance: Oh, see, that yeah, sorry about that, that's OK. I wrote it down. Could you also email, email it to me as well?

utterance: Yes of course. What's the best email to send it to?

utterance: you could send it to J J three at Yahoo dot com.

utterance: OK, and that's J J three, numerical, or T H R E E?

utterance: yeah, numerical.

utterance: OK, J J three at Yahoo dot com.

utterance: Correct.

utterance: OK, so that should be coming to your inbox shortly.

utterance: Perfect.

utterance: And also we have a portal on the website, so if you ever forget it again, there is a way for you to recover it using your account number. And your password.

utterance: Oh, that's great. I'll definitely, next time I'll try to do that.

utterance: Of course. So what month did you want to check your net income for?

utterance: Yes, it was I'd like to know the net income for September.

utterance: OK I'm pulling that up right now. OK your net income was fifty thousand.

utterance: Fifty thousand, OK, oh OK, well, in in my books I have forty thousand, so I mean, that's a ten thousand dollar difference, but that's.

utterance: I mean, I, I don't mind that. Well, well with the fifty thousand that you have documented would I be able to qualify for a secured loan?

utterance: it looks like you would. we always encourage everyone to use our online calculator. To let you know what time of loan you could possibly secure, and for how much.

utterance: OK.

utterance: So that would be your best bet before you even apply, just to get, you know, in the ballpark of what you could get.

utterance: OK great. I actually have a call coming in. So let me, I'm gonna have to get off this call. But if you could send me that email, and I'll, I'll follow up through the portal, and I'll apply.

utterance: OK great. And I have that right here. It's J J three at Yahoo dot com.

utterance: Yes, thank you so much for your help.

utterance: Of course, have a good day.

utterance: Bye.


utterance: This is Phillipe. How may I help you?

utterance: Hi Phillipe this is Avaniel. Avaniel Smith.

utterance: Avaniel Smith. OK. How can I help you today Avaniel Smith.

utterance: I knew a guy named Phillipe.

utterance: Yep Phillipe. Phillipe was my was my was my favorite he was my favorite fitness trainer when I used to live in in in Arizona.

utterance: OK.

utterance: Yep. Phillipe had one massively large right arm.

utterance: And he had a a really undersized left arm. We call him we have our theories.

utterance: Why is that?

utterance: but we call them we call them we call them single grip Phillip.

utterance: Single grip Phillip.

utterance: Yeah. Yeah. I mean he could he could just crush a massive dumbbell with his right hand and, with the with the left he could barely lift a stack of paper.

utterance: OK.

utterance: Mm.

utterance: Wow!

utterance: I mean it was incredible. Yeah.

utterance: Wow. Yeah

utterance: That is incredible.

utterance: Right.

utterance: Right. anyways. but yeah. But yeah. Sorry for going on and on. On a tangent just.

utterance: Hey.

utterance: Yeah.

utterance: Sent me down memory lane. You know? Like one time he was spotting me on on on on the bench and then and then he tried to spot me with his little hand and and the bar dropped down and pop me in the chest. Yeah. Yeah but and then that's that's when I stopped training with him.

utterance: I understand. Yeah.

utterance: Mhm.

utterance: Oh man!

utterance: Yeah, I can understand that. Yeah.

utterance: Right but anyways I I have an account with you guys at Intellibank.

utterance: OK.

utterance: Yeah yeah.

utterance: I've been banking with you for about two years now.

utterance: OK. Yep. OK.

utterance: And so I usually get my notaries through you. So I'm hoping maybe a notary appointment.

utterance: OK.

utterance: OK. Yeah I can do that.

utterance: This week.

utterance: OK. I'm gonna. Well first off I'm gonna ask you couple of information just to you know make sure that you know it's it's secure, cuz I wouldn't want someone to pretend to be you. So OK your account number and your PIN?

utterance: What availabilities do you have?

utterance: OK.

utterance: Avaniel Smithson.

utterance: Oh your account number.

utterance: And and.

utterance: Oh

utterance: Oh account number? Seven three one.

utterance: Yes. Yes.

utterance: Mhm.

utterance: Four six two.

utterance: Mhm.

utterance: Five four nine.

utterance: OK and what is your birthday?

utterance: Oh birthday. Ten fourteen.

utterance: Mhm.

utterance: Eighty-two.

utterance: Ten fourteen eighty-two? OK. All right. And so what days are good for you? We've got

utterance: That's right.

utterance: Tomorrow.

utterance: Tomorrow.

utterance: Yeah.

utterance: OK there's one that's available at three.

utterance: Make that work.

utterance: OK.

utterance: We'll make

utterance: That work.

utterance: OK. Yeah we will set that up at three. Do you want that online or in person? Online. OK yeah I'll set that OK. So you're confirmed for tomorrow at three. And is there anything else I can help you with?

utterance: Let's do online?

utterance: No. That's it. Oh well actually I got one more request.

utterance: Mhm.

utterance: I'm looking to get a bank statement.

utterance: OK.

utterance: I got checking's account with you, I have preferred checking's account with you.

utterance: OK.

utterance: So I could just get a statement.

utterance: So what what's the shipping address that you would like us to send it to?

utterance: Yeah, it's three

utterance: Sixteen tree hill.

utterance: Uh-huh.

utterance: And then that's Albuquerque New Mexico.

utterance: OK.

utterance: And then I have four thirty-seven. and that's that's Main Street.

utterance: OK what's the one that you you primarily live in?

utterance: Also.

utterance: The first one.

utterance: The first one. OK. Well then I will make sure to send that to that address and OK. So I have the notary appointment down online and I just sent you the the bank statement. And you should be good to go.

utterance: Yep.

utterance: OK. Is there anything else I can help you with today?

utterance: No. That that's it actually.

utterance: Oh that's it? OK.

utterance: Well.

utterance: you know I was thinking could I? I have I have a savings account too.

utterance: Mhm.

utterance: Could could you possibly send me my savings account?

utterance: Yeah. Yeah I'll send it to the same address.

utterance: Yeah so you could send that to my address, and then how about my email?

utterance: yes the one that we have on file is dollar dollar bill y'all. That's it.

utterance: OK.

utterance: All right.

utterance: That's that's the one. So if you could just send that and I'll be looking out for that email.

utterance: All right. Sounds good.

utterance: All right.

utterance: All righty. Well again thank you for being a valued customer at Intellibank. And I hope that I have solved all of your problems. And if you will please response to the the little thing we'll send you and let me know how I did and I'll be grateful.

utterance: I could do that. I can go ahead and do that.

utterance: OK.

utterance: Thank you again for being with us and have a great day.

utterance: All right. Thank you.

utterance: All right.


utterance: Good afternoon and thank you for calling Intellibank. This is Bridget. How can I help you?

utterance: Hi, Bridget, I am getting ready to file my quarterly taxes.

utterance: OK.

utterance: And I was wondering if you could Go ahead and tell me what my net income was over this past quarter?

utterance: OK. I'd be happy to help you with that. Let me get some information from you first.

utterance: Actually, you know what? On second thought I'd, I'd really rather just talk with like a tax accountant or somebody who can actually you know, like knows more about taxes than I do.

utterance: OK.

utterance: Is that do you guys have anybody there that I can talk to? or get help with my taxes?

utterance: We sure do. We have a tax specialist. Basically like a accountant or a lawyer. Someone who specializes to help you prepare and file your taxes. This is a free service that we offer to our account holders? and it can also be schedule through line. Online but I'd be happy to set that up for you.

utterance: OK Yeah and you said that was a free service?

utterance: It sure is.

utterance: OK and do they actually work for you at the bank or are they independent people?

utterance: They actually work here in our, in our bank.

utterance: OK. OK yeah yeah I'd I probably would be a lot better off to just talk to a specialist.

utterance: OK. All right well let me get that set up for you. Let me get a little bit of background information. What is your name?

utterance: my name is Jerry Hoffman. H O F F M A N and my date of birth is July twenty first nineteen seventy-eight.

utterance: OK.

utterance: All right thank you, Mr. Hoffman. And, Can I get your PIN number for security please?

utterance: Yee sure it's nine three eight zero.

utterance: OK and would you like to do that appointment in person or online?

utterance: Let's do online.

utterance: OK and what works out better for you. Morning or afternoon?

utterance: Afternoon.

utterance: OK it looks like I have a two thirty. Oh the date. Do you know. What's a good date for you?

utterance: Let's do next Wednesday.

utterance: Next Wednesday. OK let me check that again. Yes and you said afternoon?

utterance: Yes.

utterance: How about a two thirty or a three p.m.?

utterance: Actually Give me just a moment. Let me look at my schedule and see. I know I've got a meeting that day, that afternoon.

utterance: OK.

utterance: Let me see what that is.

utterance: No problem. You take your time.

utterance: You ever. You ever dealt with taxes before?

utterance: Yeah they're a tricky thing. I usual have mine done here by one of the specialists.

utterance: Oh well I bet that's, that's good. They are a pain and I've been trying figure out how to do mine now for the last two months, worried about it, and it's come up on a deadline and Yeah I God, I'm, I'm glad you guys have something.

utterance: Well it, it does help to have them because they stay current on all the new rules and regulations and tax laws. And it's just so much easier to put your, your accounts in their good hands.

utterance: OK yeah let's see. That Wednesday Three thirty would probably be best.

utterance: OK I do have a two thirty or a three.

utterance: Oh three, yeah, that's what I mean. Three is fine.

utterance: OK.

utterance: All right I've got you down for three p.m. for an online appointment. And we just ask that you, you know have your information all together when they get with you and they'll get in touch with you and they will just walk you through it. It'll seem so much easier. And Mr. Hoffman it'll take a lot of that stress off of you.

utterance: Well I hope so because I, you know, I have no idea what I'm doing anymore at this point.

utterance: OK. All right well is there anything else that I can help you with today?

utterance: Yeah actually I was wondering, what kind of loans do you guys offer?

utterance: We have let me just pull up that other screen. real quick for you. One second. Computer's going with the the slow today.

utterance: Oh I, I get that. Computers are a pain in my butt.

utterance: OK so it looks like we have a termed loans, secured loans. A real estate loan, we have the SBA, tax oh seven A loan, I apologize. And the SBA five oh four, five oh four loan.

utterance: OK and the SBA five oh four, that's real estate, right?

utterance: Yes, it is.

utterance: OK yeah I'm I'm thinking I'm probably gonna have to expand into some either new location or just get a bigger warehouse or something soon so it's good to know you guys have that. I might might be calling back to apply for that soon.

utterance: OK and also have ever. Have you visited our online site?

utterance: I have. I have got online bank and all.

utterance: OK that's awesome. Just to let you know that we do have a lot of loan information for that loan that you had a question about on there so we ask that you do that. And feel free to ask our tech specialist tax specialist when you talk to them.

utterance: OK sounds good.

utterance: All right was there anything else I can help you with today?

utterance: Nah I can't think of anything.

utterance: All right, Mr. Hoffman, you have a pleasant day.

utterance: You too, thank you very much.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Good afternoon. Thank you so much for calling Intellibank where we value your business. My name is Pauline and I will be assisting you on this call today. How may I help you?

utterance: Hi yeah I need to apply for a term loan please.

utterance: I thought you'd like to apply for a term loan. Oh great. Happy to assist you with that today. Who do I have the pleasure of speaking to today?

utterance: That's correct.

utterance: My name is Beth Goldenberg.

utterance: Hello Beth, how is your day going today?

utterance: Oh just fine, how about you?

utterance: Great. Thanks so much for asking. So Beth I can do this for you right over the phone. I will just be needing to ask you for your driver's license and your tax ID number at some point. So I would be happy to hold if you don't have those?

utterance: I have that information. I might have to put you on hold for something else.

utterance: OK, not a problem. All right so let's go ahead and start. will the name on on the loan be under Beth or is that do you have another a full name?

utterance: no that's what it's under, Beth Goldenberg, just one name.

utterance: OK. And Goldenberg, G O L D E N B E or U?

utterance: E.

utterance: E R G. All right one moment. OK great. And what is your home address?

utterance: My home address is twenty-one fifty-two Myrtle Place, and that's Bute, Montana, nine one one four seven.

utterance: All right.

utterance: Perfect. Got that in. And what about your social security number?

utterance: Five seven six nine one two two nine four.

utterance: Great. OK. And your drivers license number and the state that it was issued from?

utterance: Oh can you hold on? I just moved here I have a new drivers license.

utterance: OK.

utterance: OK I'm back. You ready?

utterance: I am.

utterance: so it's M O zero five nine seven one.

utterance: Nine seven one?

utterance: Mhm.

utterance: OK one moment. OK thank you so much. And what is the four digit PIN associated with your accounts here?

utterance: Two five six seven.

utterance: Two five six seven. And would you like to keep this PIN for the loan as well?

utterance: Yes.

utterance: All right. And just so you know you could also use this PIN number to assess the the, excuse me, the progress of your loan online as well. If you haven't heard back yet.

utterance: OK.

utterance: OK.

utterance: All right, and what is your email address?

utterance: My email address is Chris . Sorry about that. It's B B B E T H Golden at Yahoo dot com.

utterance: OK. One I'm still typing just one moment. Great. and Beth are you the sole owner of the business or are there other business owners?

utterance: I'm sole owner.

utterance: OK.

utterance: Thank you. And what is the year that the business was established?

utterance: The year was two thousand fourteen.

utterance: Thank you so much. And do you know the approximate month?

utterance: March.

utterance: March. All right. Zero three. Thank you so much. And what were the what was the gross annual sales for the year two thousand twenty?

utterance: Seventy thousand.

utterance: Seventy thousand. OK. And the tax ID, what is that number?

utterance: Twenty-one fifty-two nine one one.

utterance: Thank you so much. And what is the address for your business?

utterance: Address for my business is two five four seven Black Drive, Bute, Montana, one one three four.

utterance: All right. And your mailing address, is that the same or is it different from your business address?

utterance: it's.

utterance: The same.

utterance: Thank you. And what is the amount of the loan that you would like to apply for?

utterance: fifty thousand.

utterance: five five excuse me, fifty thousand even?

utterance: Correct.

utterance: Very good. All right and then lastly, what is the purpose of the loan?

utterance: I'm opening up a hunting store.

utterance: I see. So would this be an expansion of an existing business or would this be a new business?

utterance: A new business.

utterance: OK so the business address you gave me you already established there?

utterance: Yes.

utterance: All right. One moment while I input this information.

utterance: All right. The application has been finished. I all I will need you to do is to upload a physical copy of the tax ID and your drivers licence. I just sent you an email for a link to do that into the system.

utterance: OK.

utterance: But.

utterance: Do you have any other questions for me today?

utterance: No that's it, thank you.

utterance: Thank you for calling Intellibank and have a great day.

utterance: Thank you, you too.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

utterance: Yes, I got a missed notice, excuse me, and About my business silver card, something about my interest rate. Can you tell me about it?

utterance: Happy to assist you with that ma'am, and if I could just get some information so that I could pull up your account. if I may ask, what is your name?

utterance: Devlin Richards.

utterance: OK. And Ms. Richards what appears to be the name of your business?

utterance: Ben's Barbershop.

utterance: OK, got it Ms. Richards. There for Ben's Barbershop. So let me just ask Ms. Richards, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: And what is your PIN number?

utterance: One seven zero four.

utterance: OK, one zero seven four.

utterance: No, it's one seven zero four.

utterance: All right, one seven zero four's the PIN number.

utterance: Yes.

utterance: And what is the account number for your business silver card?

utterance: OK can you hold on for just a minute?

utterance: Sure.

utterance: OK, I have it.

utterance: Go ahead.

utterance: Four four seven nine, six five three two, seven four four six, three nine two six.

utterance: All right, that's four four seven nine, six five three two, seven four four six, three nine two six. Is that correct?

utterance: That is correct.

utterance: And as far as the I also wanted to ask you a question too. What. When's the next payment due on my account? I thought I only owed about five hundred dollars on it.

utterance: Happy to help you with that Ms. Richards. And thank you by the way for verifying your account. I was able to pull up that information on your account, as it relates to what the notice was that we sent you in the mail.

utterance: Yes.

utterance: What The notice was to inform you that your interest rate actually received a reduction of zero point two five percent. So we reduced the interest rate on your business silver card with us.

utterance: Oh! OK.

utterance: And as far as when your next payment date is, the next payment date on there is going to be on October the thirtieth.

utterance: OK. All right.

utterance: and let let me just ask something here for you Ms. Richards. what is your date of birth and your phone number?

utterance: Eleven eleven eighty-four, six seven eight two zero two, four two five three.

utterance: Terrific. I just wanted to make sure that we have the correct information on file on our end here. I had a little prompt pop up on my system that said update the phone number, so just wanted to make sure that we were able to have the updated information. Now regarding your again next available payment, it's due on that date. But you're right, I can certainly let you know. you know I know you said you thought your payment, your balance was about five hundred. It appears that your available balance on your business silver card appears to be twenty thousand, seven hundred and thirteen dollars. So you have actually an available credit balance of twenty thousand, seven hundred and thirteen. So. Clearly, your accounting department has paid down a lot of your your card if you thought you only had five hundred.

utterance: I agree, it's a lot different than what I thought it was. And and what was the due date again?

utterance: that date is on October, actually the thirtieth.

utterance: OK, thank you.

utterance: And if that be all, is there anything else I can assist you with Ms. Richards as far as. Since . Are you familiar at all with the online banking that we offer?

utterance: Yes.

utterance: OK, terrific. If you are, just so that you know, you can simply visit our website and from there you'll be able to check your account balance there. You also can check what your next available or next payment due date is on your business silver card. As well as any notice that we send you in the mail, that's also listed right there online and you can see what communications we may be sending to you, both via email as well as online, and of course in this case your interest rate reduction would be all noted there.

utterance: OK, thank you.

utterance: Anything else I can help you with?

utterance: No.

utterance: If that be all, we certainly do appreciate you giving us a call here and I'm glad that we were able to be of assistance today.

utterance: Well, thank you so much.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello, and thank you for calling Intellibank. My name is Phoebe and I will be assisting you on this call today.

utterance: Hey Phoebe, how's it going?

utterance: Oh, it's going pretty darn good. How about you?

utterance: It's going OK.

utterance: OK. Well if it's just OK, I hope that I can make your a little better today.

utterance: Kay.

utterance: No, no, I mean, it's a good day, it's day.

utterance: It's just damn Cowboys, they just can't get it together.

utterance: Oh no!

utterance: I mean it's

utterance: Holding penalty after holding penalty. It's, it's getting ridiculous. I'm I'm watching them right now.

utterance: Do you have any money

utterance: Down on this game?

utterance: A little bit, I got like.

utterance: I thought so.

utterance: Three hundred

utterance: Bucks.

utterance: Oh, I'm gonna root for you then.

utterance: Oh, hang on.

utterance: Hang on.

utterance: yeah! Oh! OK.

utterance: All right.

utterance: Back through the that was a great that was a great catch. A great touchdown. OK, thank you. OK, sorry, sorry. Let's get back to what we were talking about.

utterance: That's OK.

utterance: I just have to tell you, this is the first day. Time I've been privy to a game during a call.

utterance: OK, sorry, I'm gonna put it on mute. I'm gonna turn around, let me deal with this. This is more important.

utterance: You're.

utterance: Are you kidding? My husband's

utterance: Gonna be so happy when I go home tonight and tell him this.

utterance: OK. Right, so Yeah, I was just trying to see some of the required documentation that I need, in order to, you know, possibly get a loan.

utterance: Oh, OK, well that's pretty simple. may I first start by getting your name?

utterance: Yeah.

utterance: Sure thing. My name is Cameron.

utterance: And your last name?

utterance: Mitchelle. M I T C H E L L E. And I'm not sure that last E's supposed to be hyphenated. I'm not sure. It doesn't matter. It doesn't.

utterance: OK.

utterance: All right, well thank you so much. And then just so I can pull you up on our system, may I please have your four digit security pin code?

utterance: I don't know what that is. let me look around, see if I can find it. OK?

utterance: OK.

utterance: I'm happy to hold. However, if you can't find it or don't wanna find it, I can use some other questions, it's up to you.

utterance: No, no I can.

utterance: I can I can find it.

utterance: You got it. All right.

utterance: OK. Mhm. Jesus. I got so much crap in the house. It's kinda hard to find everything.

utterance: OK, come on, come on, come on.

utterance: What I need to do is clean out this clean out this desk. I've got so many loose papers in here.

utterance: Well maybe with the money that you win from the game, you can hire an organizer.

utterance: Maybe I'll just buy a new another desk, I dunno. Or a filing

utterance: OK. We've, we've hit gold. I've got it. It's two one six two.

utterance: Two one six two.

utterance: Yeah finally.

utterance: OK, great. All right, and then just for security purposes, the last your, the verifier of your date of birth please?

utterance: Sure thing. It's December second, nineteen ninety-six.

utterance: OK, terrific.

utterance: Great.

utterance: All right, and, all right, so I can pull up all of your account information here, no problem.

utterance: And, All right, so now we wanna talk about required documents for a loan.

utterance: Yeah. And we can figure out what we got here.

utterance: OK.

utterance: And, and may I ask, are you thinking about applying for a loan for real estate or for your business in general?

utterance: I'm thinking just kind of a

utterance: Standard business loan, see what we got there.

utterance: OK.

utterance: Great, all right, so the documents can differ of course depending on the type of loan, but in general, you'd be looking at providing a copy of your driver's license of course.

utterance: OK.

utterance: A copy of your tax ID number. number.

utterance: I can

utterance: Do that.

utterance: OK, then we'd be looking at a copy of your business license.

utterance: Why not.

utterance: All right, OK, and then we'd be looking at taxes and financial statements. Specifically two years of tax returns, both for your business and personal.

utterance: Mhm.

utterance: Two years of end financial statements, and that's that's mostly what we'd be looking at. Again, it can vary with different types.

utterance: OK.

utterance: Yeah.

utterance: No, I, I, I gotcha. that sounds all simple enough, all pretty standard.

utterance: Yes, and this kind of information can be uploaded into our portal portal online, via email, faxed, or sent into a, walked into an office.

utterance: Know what? I have

utterance: A fax machine I haven't used in so long. I might just, I might just do it that way.

utterance: Me, too.

utterance: Oh, OK.

utterance: Sounds great. All right. Well thank you so much for your help, Phoebe right?

utterance: Yes, yes Cameron, is there anything else I can do for you today?

utterance: No, I think

utterance: That should do it. Thank you again.

utterance: Thank you for calling Intellibank and have a great day.

utterance: You too.

utterance: Bye bye.


utterance: Hi thank you for calling Intellibank customer service. My name is Roland and I would love to help you today.

utterance: What can I help you with?

utterance: Hey Roland. I need I need to inquire about you guys's loans that you guys offer. and see which one is best for me and my business.

utterance: absolutely I can look up your account right now and see what loan we can recommend to you first of all I'll need your first name and last name.

utterance: Sure name is Martin Lemon.

utterance: Fantastic. Is that L E M O N?

utterance: Correct.

utterance: Great. and your address please?

utterance: is one eight eight Puget Sound. Seattle, Washington zero four five six five.

utterance: Fantastic. and your social security number.

utterance: Is three six one zero eight three three five three.

utterance: great. and what's your driver's license?

utterance: It's D six five five two three one, Washington.

utterance: Fantastic. all right, and the pin for your account.

utterance: the pin for my account is zero nine nine zero.

utterance: great zero nine nine zero. and I'm sorry about that driver's license. Did I ask what state that was?

utterance: Yeah I said Washington.

utterance: Oh fantastic. all right, what is your email?

utterance: Email address is, lemon lemon at lemon bike rental dot com.

utterance: Rentals with a S.

utterance: With an S, plural.

utterance: Mhm.

utterance: Got it.

utterance: Yeah sorry is it it's a little too it's a little redundant but I like my last name.

utterance: No, it's great. It's memorable.

utterance: Mm.

utterance: so what is your business name?

utterance: Lemon Bike Rentals.

utterance: Fantastic. And are you the sole owner?

utterance: I am.

utterance: Great.

utterance: All right. What is your business establishment date and your gross annual sales?

utterance: Business establishment date is September first two thousand eleven and my sales would be a hundred and ninety thousand a year.

utterance: That's fantastic.

utterance: Does the sales do does the how much are due does it does it does it affect how much I'm able to get get get as a loan?

utterance: it does it does affect but it's not as as drastic as you would think.

utterance: And does it also affect my credit score at all? Like for you to like look into all that? Do you guys yeah like how does how does that all work?

utterance: well your credit score would be based on the payments that you make not necessarily the money that you earn. So it's more about the the timely payments that you're making than what you're earning.

utterance: Got it.

utterance: OK and can I get your tax ID number?

utterance: Sure. It's six two two five two six.

utterance: Fantastic, and your business street address?

utterance: OK it's it's three six three three.

utterance: Whistler Road.

utterance: Seattle, Washington.

utterance: Zero four five six five.

utterance: and is the mailing address the same?

utterance: It is the same.

utterance: All right. We'll go ahead and copy that over OK so for your bike rental company what would be the purpose of this loan?

utterance: gotta buy more bikes.

utterance: you know it just some of them have broken down some of them you need updated a lot of my bikes are road bikes but like in street biking has become a lot more popular so I gotta I gotta add some more street bikes to the inventory.

utterance: yeah and then, that's pretty much it yeah just need more bikes.

utterance: Fantastic. Are you doing any property renovation or building?

utterance: I might have to like rent I might have to build up a garage in like for the storage of these new bikes there's a little plot of land, this small plot of land adjacent to my shop that I'll probably talk to the city about so yes possibly.

utterance: That's great because in that case you would absolutely apply for the small business administration loan five oh four. That seems that that would be an appropriate loan for what you're trying to do.

utterance: Oh perfect.

utterance: Yeah. Yeah and with that loan the government does take some sort of risk so it is an easier loan for you to apply for.

utterance: Mm.

utterance: what is the loan amount?

utterance: loan amount is, let's do a clean one hundred thousand.

utterance: One hundred thousand, that's great.

utterance: And that's also easy to calculate the down payment percentage.

utterance: Yes.

utterance: What would you like the down payment percentage to be?

utterance: I'm a big fan of round numbers, so can we do another round one like ten? Ten percent?

utterance: Ten percent, that sounds great. So that'll be ten thousand dollars down payment percentage on your hundred thousand dollar loan now I'm going to go ahead and put this application in it will it is now pending approval it will be approved once we get the documentation from you proving some of this information. So you'll get an email and they'll specify exactly what you need to send in, it'll be super easy.

utterance: Got it.

utterance: all right so be on the look out for that. It'll come in the in your email. but in the mean time is there anything else I can help you with?

utterance: No that's it.

utterance: All right. Thank you so much for being a loyal customer, and we hope to do business with you again soon.

utterance: Thank you.

utterance: Take care.


utterance: Good morning. Intellibank. This is Kendra. How may I help you?

utterance: This is Sandra Ellison. I need to set up automatic billing and I'm not sure how to do that. Could you help me?

utterance: Yes. Absolutely. OK. And what is your full name?

utterance: Sandra Ellison.

utterance: OK and what's your birthday?

utterance: It's six twenty nineteen ninety-seven.

utterance: OK. You said six twenty nineteen ninety-seven?

utterance: Yes. That's right.

utterance: OK. Can you verify your pin number on your account please?

utterance: Yes. That's eight eight four seven.

utterance: OK. And could you verify your address on your account too?

utterance: Yes. It's five nine seven River Road Ironton, Ohio seven nine three one one.

utterance: OK. So five nine seven River Road Ironton, Ohio seven nine three one one.

utterance: Yes. That's right.

utterance: OK. And what is the name of the recipient for the payment?

utterance: It's Landing Loans LLC.

utterance: OK. And what is their street address?

utterance: It's eight five nine five Reed Road.

utterance: OK. So eight five nine five Reed Road.

utterance: Yes.

utterance: OK. And what is their city and state?

utterance: Portsmith, Ohio.

utterance: OK. And what's the ZIP code?

utterance: Six nine nine eight one.

utterance: All right. Now what is your account number that you want the funds to come out of?

utterance: It's eight zero zero seven nine nine three eight nine three.

utterance: OK. So that's eight zero zero seven nine nine three eight nine three?

utterance: Yes. That's right.

utterance: OK. Give me just a second to pull up your account please.

utterance: OK. It's raining really hard here. How's the weather there?

utterance: Actually it's raining right here too right now. OK Sandra. I have your account pulled up. So how much do you want the payment to be for?

utterance: It's gonna be three hundred and ninety-seven dollars and ninety-six cents.

utterance: OK. It's three ninety-seven ninety-six. OK. And what day of the month do you want this to be paid on?

utterance: I need it to be paid on the fifteenth of each month.

utterance: OK. And what's the account number that you want the payment to be deposited into?

utterance: It's seven zero zero seven six five nine eight one two three six.

utterance: OK. That's seven zero zero seven six five nine eight one two three six?

utterance: Yes. That's right.

utterance: OK. And what is the routing number for the recipient?

utterance: Oh I don't think I have that.

utterance: Oh OK. Well we do have to have that in order to set up the payment just to make sure that it is going to go into the correct account. But you could always call them and ask them for it and just give me a call back when you get it and then we can just finish setting this up for you.

utterance: Oh, OK. So we won't have to do all this over again?

utterance: no ma'am. You'll only need to provide your name and your pin number and then we'll continue where we left off.

utterance: Oh good. I'll give them a call and call you back.

utterance: OK Sandra. So if you do have any problems with it just let me know give me a call back and I'll see if I can help you.

utterance: OK. Thank you so much.

utterance: All right. Is there anything else that I could help you with today?

utterance: No I think that's it. I may have some more questions when I call back.

utterance: OK. Well I'll be here until five p.m.

utterance: OK. Thank you.

utterance: All right. Well you're welcome and you have a great day.

utterance: You too.

utterance: All right. Bye bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yeah you know I was calling cuz I saw that bright new sign that you have out there, it really looks good. I'd guess you all are doing some renovations?

utterance: Yes ma'am, we certainly are. glad that you noticed. We wanted to upgrade our facilities because we wanted to make the customer experience a better one, and we heard you all's feedback and we wanted to make some adjustments to respond to the frankly the feedback that we've heard from you, many of our business customers.

utterance: Well I like and it must say it looks much better.

utterance: Well that's fantastic news, I'll be sure to pass that along to the local branch team because they of course are very interested in hearing the feedback from you local customers, particularly when you all come into the branch.

utterance: OK.

utterance: and of course is there anything else I can help you with?

utterance: Well, you know I actually I received a notice in the mail, about the low interest rates. about the SBA loans that you have. can you just tell me some more about it?

utterance: Certainly, I'll be glad to do that. I'll just need to pull up some information on your account of what we may have sent to you. If I can just ask, ma'am, what is your name?

utterance: Evelyn Richards.

utterance: OK that's first and last name is Ms. Evelyn Richards and what is the business name on your account?

utterance: Joan's Bed and Bath.

utterance: OK, and Ms. Richards, I'll just need to ask a few questions for account security purposes because we do take security very seriously here at the Intellibank because it's really for your protection, and so I'll just need to ask those questions. Are you OK with that?

utterance: Yeah that's just fine.

utterance: All right. And Ms. Richards, if I can just ask, what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: And Ms. Richards, what is the phone number on your account?

utterance: Six seven eight three six one eight zero three one.

utterance: All right, and Ms. Richards, what is the bank account number you have with us?

utterance: The number is nine eight four six five nine one.

utterance: OK, nine eight four s~

utterance: Six five nine one.

utterance: Six five nine one?

utterance: Yes.

utterance: All right, and Ms. Richards, what is your PIN number?

utterance: One oh one seven.

utterance: OK Ms. Richards, I was able to pull up your account and let me just take a look here and see what this notice was that we sent you. Yes ma'am, you're correct. I was able to pull it up and yes, it appears that in this particular case we are offering some fantastic interest rates on these SBA loans that we're offering. and these SBA loans just so that you're aware, are partially backed by the federal government. And so these loans are easier to be approved for. and of course, they are at the lowest interest rates really of any of our loans that we offer.

utterance: That's great.

utterance: And it's actually very simple to apply, because oftentimes people or businesses use these loans to finance purchasing new property for their businesses as they grow, they may be looking to use it to purchase new inventory or supplies for their business, they may utilize this for really just working capital to use to grow their business. it's a very simple process to apply. Did you and your business have any funding needs that you were considering?

utterance: Yeah we're looking to do some changes and larger space so yeah we're interested. I am.

utterance: All right, well it's actually very simple to apply. Do you know what documents that you would need to apply for the SBA loans with us?

utterance: I don't.

utterance: All right, well it's very simple. What you would need Ms. Richards, really is two years of personal tax returns, two years of business tax returns, two years of year end financial statements and that's really all you'd need.

utterance: OK. I have that.

utterance: Oh great, I was about to ask do you know how to obtain those documents but since you do, that's fantastic. and do you know how to get those documents to us? Well yo~

utterance: No I don't.

utterance: if you don't it's real simple. I mean you can for instance just mail in those documents to us, you can actually fax them or even email those documents to us, if you don't have time to stop by and visit a local branch.

utterance: OK, all right, then I will possibly stop by.

utterance: OK, absolutely. We're happy again, like you said you you maybe see the branch before the renovations are done. But if you are just unable to stop by you can simple email, fax or mail those documents in and we can really get the loan process started for your SBA loan.

utterance: OK, well good. It's good to know you have options.

utterance: Yes ma'am. Well Ms. Richards, is there anything else I can help you with?

utterance: No.

utterance: Terrific. If not, I certainly appreciate you giving us a call and hopefully we can help you out with an SBA loan in the near future.

utterance: Thank you so much.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Laurie. How may I help you?

utterance: Hi Laurie. I was wondering if you could give me a copy. Of my loan statement by email or mail?

utterance: Sure absolutely sir. let's see here. I just need your first name and date of birth please.

utterance: OK. That's great. I'm trying to buy a house and the lender needs to see all my finances before I get approved. Honey any loans I have. My name is Alexander Lopez. And my date of birth is six six six two.

utterance: Oh excuse me sir. That was Alexander Lopez. Date of birth six six six two?

utterance: That is correct.

utterance: And I understand completely about your lender needing that information. Not a problem. I can totally help you with that today.

utterance: Perfect.

utterance: All right sir let me just see here. What is the loan account number?

utterance: OK. The loan account number is three eight seven six five. Two nine seven one three.

utterance: That was three eight seven six five two nine seven one three?

utterance: Oh wait that's the wrong one. Let me give you the right one.

utterance: OK no problem.

utterance: It's three eight seven. Eight five two nine seven one three.

utterance: OK hold on. That was three eight seven eight five two nine seven one three?

utterance: Yes that's the right one.

utterance: And the PIN number sir?

utterance: Can I get it right away today? Are you're sure you'll be able to do that today? It's very important.

utterance: Yes sir. Absolutely. You will actually have that by the end of this call.

utterance: OK. Perfect. The PIN number is six two six two.

utterance: Thank you for that information. One moment please sir.

utterance: Sure.

utterance: Oh sorry my my system's doing a brief update. How are you doing today sir?

utterance: I'm doing very well. Doing very well. How about you?

utterance: Excellent. Excellent. Thank you for asking. How's you weather?

utterance: My. The weather's nice here today. It's a beautiful day here in sunny South Florida.

utterance: Oh sunny South Florida. I'm so You're so lucky. I'm jealous.

utterance: Yes it's a beach day.

utterance: A beach day? In this time of year?

utterance: Yes.

utterance: Wow that's amazing. Yeah I miss the beach. I haven't been to the beach in years. We're up here in the cold. It's mighty cold. We're getting a snowstorm right now.

utterance: Oh that's too bad. Sounds like you need a vacation.

utterance: Yes sir that would be wonderful. All right. Let's see here sir. OK. Yes OK. We're back up and running now. All right sir let me just verify your email address here. I have on file here. A L O P E Z two two at Gmail dot com. Is that still correct?

utterance: Yes that is correct.

utterance: All right sir. I'm going to go ahead and send that email over now with that information for you. OK? You let me know when you receive it.

utterance: So let me ask you. How can I check my account. Balance online?

utterance: Oh sure sir. If you go to WWW dot Intellibank dot com. Look up our online services. You can input your account information and PIN number. And you can process all sorts of things on your account like check balances. Print sorry. Print loan statements. pay credit cards, pay any account balances, check any account balances.

utterance: OK. Great. Thank you very much. So that was Intelli dot com?

utterance: Intellibank. Mhm. Yes sir.

utterance: OK. And I received the email. Thank you very much.

utterance: Oh you're very welcome sir. Was there anything else that I can do for you today?

utterance: at this time that'll be it.

utterance: Thank you very much sir. You. thanks for calling Intellibank. You have a great day.

utterance: OK. Likewise.

utterance: Bye bye.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. My name is Mary Ellen, and how may I assist your call today?

utterance: Hi, I need to make a deposit transfer, please.

utterance: You would like to make a deposit transfer?

utterance: Mhm.

utterance: All right, I would be glad to help you with that. may I ask who I'm speaking to today?

utterance: Oh did I say deposit transfer? I'm sorry I meant wired transfer.

utterance: Oh. All right, not a problem. I can help you with that as well.

utterance: is there a fee for that?

utterance: I would need to look at what we doing to let you know if there's a fee depends on where we're transferring to. Is. Well let me ask you is this going to be a domestic or an international transfer?

utterance: international.

utterance: International. There will be a a fee for that and I can advise you of that when I get into the system.

utterance: OK.

utterance: All right, may I ask your name, please?

utterance: name is Henrietta.

utterance: Henrietta, can you spell that for me?

utterance: H E N R I E T T A.

utterance: All right, and your last name?

utterance: Placode, P as in Paul, L A C O D E.

utterance: All right. And.

utterance: And

utterance: my middle name is Alice.

utterance: Oh well thank you, Henrietta. let me just ask you a couple more questions to access the account.

utterance: Mhm.

utterance: Your date of birth, please.

utterance: date of birth is eight twenty-five sixty-nine.

utterance: Oh. OK.

utterance: the last four digits of my social are four one one three.

utterance: OK thank you for that. I would need actually the four digit pin number associated with all of your accounts.

utterance: Oh my pin is two six three four.

utterance: Two six three four.

utterance: Mhm.

utterance: All right, let me check that for you.

utterance: OK.

utterance: All right, very good. All right, I am able to pull up your information here and we will be doing a wire transfer. From what account would you like to make the transfer?

utterance: from my checking account.

utterance: OK, very good and I just want to mention I see you have your checking and your savings. thank you for your business. Oh I see you have our business preferred checking.

utterance: Mhm.

utterance: All right, can you please provide that account number for me.

utterance: yeah, it's actually I need to wire it to the external international account.

utterance: OK.

utterance: So the routing number is.

utterance: Oh I'm sorry to interrupt you, Henrietta. If you don't mind starting with the checking account number cuz I need that in the screen that I'm in right now.

utterance: Oh OK, the checking account number is one one one four five seven.

utterance: OK great. One one one four five seven.

utterance: Mhm.

utterance: OK. And what is the amount that you would like to transfer?

utterance: five thousand actually, let's just make it an even six thousand dollars, please.

utterance: OK.

utterance: Certainly All right, and you are transferring this to an outside international account, correct?

utterance: yeah.

utterance: All right, if you wouldn't mind providing me the wire excuse me the routing number for that.

utterance: Oh routing number is three three three seven six two.

utterance: OK, and the account number associated where we are doing the transfer.

utterance: Five five five seven nine three.

utterance: OK very good let me just pull up this information so I can also advise you of the fee.

utterance: Mhm.

utterance: All right. is. Since this is an international transfer, the fee for this is fifteen dollars.

utterance: OK, that's not so bad.

utterance: Yeah, we do try and keep our fees low and because you are one of our preferred customers for our checking accounts just so you know there are never any sort of fees for that account.

utterance: OK.

utterance: All right so let me just verify what we're doing. We are transferring six thousand dollars from your preferred checking account one one one four five seven using the routing number of three three three seven six two transferring it to the international account number of five five seven nine three.

utterance: Right.

utterance: All right just one moment while I'm initiating this.

utterance: Mhm I'm just curious while you're waiting where are you located?

utterance: Well, we are located here in Texas.

utterance: Oh. Beautiful state of Texas.

utterance: This is where everything is bigger.

utterance: Yeah well.

utterance: Yeah, and abortion isn't legal anymore. I'm never going there.

utterance: yes. All right and All right this is complete. And would you like the confirmation number or would you like me to email it to you?

utterance: you can just send email it to me. you know I have to go, sorry. Thank

utterance: No

utterance: Problem, thank you for calling and have a great day.

utterance: Thanks.

utterance: Bye.


utterance: Hello thank you for calling Intellibank. My name is Barbara, how may I assist you today?

utterance: Hi Barbara, I am calling to check my account balance.

utterance: Great. Be glad to help you with that. May I ask your name sir?

utterance: Yes my name is Anthony.

utterance: Anthony how are you tonight?

utterance: I am well. I just need to check my account balance because I am thinking of purchasing a new building for my production company.

utterance: Oh my.

utterance: Yes.

utterance: That sounds exciting.

utterance: It is I'm so excited.

utterance: OK well let me just get a little bit of information from you so I can assist you.

utterance: OK.

utterance: All right. Anthony will you spell your first name for me please?

utterance: Yes it's A N T H O N Y.

utterance: A N T O. I'm sorry.

utterance: A N T H O N Y.

utterance: Thank.

utterance: Thank you.

utterance: Mhm.

utterance: Got it, and your last name?

utterance: Brown.

utterance: Spelled B R O W N?

utterance: That's correct.

utterance: That's great. All right and may I also get your date of birth?

utterance: Yes it's June twenty-sixth nineteen eighty-one.

utterance: OK .

utterance: Mhm.

utterance: Great. Sorry my screen's a little slow today. date of birth and may I also get your PIN number?

utterance: Yes it's one eight nine nine.

utterance: One eight nine nine.

utterance: Yes.

utterance: OK. And may I get your account number?

utterance: I don't. Could you hold I'm gonna check. See if I can find it on a envelope. For a second could you hold on for a second?

utterance: Of course.

utterance: Thank you. . where would it be on my statement?

utterance: You're looking on your statement?

utterance: Yes.

utterance: All right. look in the upper right hand corner.

utterance: Mhm.

utterance: And you'll see. And you see you have your. It prints your name.

utterance: Oh yeah got it.

utterance: OK so I don't have a copy in front of me. Should be about four lines down under your address.

utterance: Yeah I got it.

utterance: OK.

utterance: it's one zero nine, two one zero.

utterance: One zero nine, two one zero.

utterance: I'm sorry it's One zero nine, two one two. .

utterance: OK.

utterance: That's OK. One zero nine, two one two.

utterance: Yes.

utterance: OK and if I may. I have that thank you so much. Thank you for for providing that. and I just need to ask you one security question. Because here at Intellibank your security is of course our top concern. May I have your mothers maiden name?

utterance: Yes my mothers maiden name is Williams. And I will never forget that. You know why? Because she got married and that mans last name was also Williams. So now she's technically Martha Williams Williams. That's pretty funny right?

utterance: Yeah well it certainly saved on doing a lot of changes in the at the banks and DMV.

utterance: That's true. .

utterance: I

utterance: I have to say, Anthony. I don't think I've ever heard that before.

utterance: Me either.

utterance: OK.

utterance: It worked out great for her.

utterance: It sure did. OK. I'm just putting that in the system. Great all right so I have your information available. And how may I assist you?

utterance: I just want to check my account balance.

utterance: OK. So we're just looking at the account balance OK.

utterance: Yes.

utterance: And are we looking at the business total checking?

utterance: Yes.

utterance: OK cuz I see you also have one of You have our business silver card. All right thank you for being a loyal customer.

utterance: Oh yes. Thank you for having me.

utterance: Absolutely. Just loading it into the system.

utterance: For sure.

utterance: OK Anthony your business total checking balance is four hundred and eighty-seven dollars and ninety-eight cents.

utterance: Four hundred and Are you sure that's correct? Because I'm about to purchase a new building. There should be a lot more than that in there.

utterance: Oh you know, I'm sorry. I do see you have a a deposit that's pending. OK I do see that. And that is for sixty thousand nine hundred dollars. That's that's pending due to the amount. There is a hold just to make sure.

utterance: How long will. Until those funds are available?

utterance: Let me check for you. Usually with a larger amount it does take several days. But I see here that you. This was made two days ago. We are at almost the close of business day. So this should be available for you by tomorrow end of business day.

utterance: Tomorrow end of business day. OK. And on my credit limit. Is it too soon for me to apply for an increase? Since my account's only four months old?

utterance: Yes it it. You do need to have the account for six months before you can apply for any increases.

utterance: OK. OK. All right well thank you so much. your name was again?

utterance: My name is Barbara.

utterance: Barbara. Thank you so much Barbara I appreciate it.

utterance: Your welcome. But while I have you on the phone did you need any other further information about your online banking and how to Access it yourself?

utterance: no. do you do you guys have an app?

utterance: We do. We do have an app. Do do you have the access to Google Play?

utterance: I do.

utterance: You should be You should find it on there. If not you can give us a call and someone from our department can assist you with that.

utterance: OK. Will do Barbara thank you so much.

utterance: Your welcome. Anything else I can do for you tonight?

utterance: I think that's gonna be everything.

utterance: All right thank you so much for calling Intellibank and you have a good night.

utterance: You as well.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling this is Wayland.

utterance: How may I help you this afternoon?

utterance: Hi. Hi, Wayland. I am calling because I have a credit card with your bank haven't been able to use it because I don't know. I haven't seen it today. Maybe misplaced it. Not sure where it is. What to do. if I can use digital only trying to looking for the card even right now when I'm on the phone with you. So

utterance: Got you. Well I'm sorry to hear that.

utterance: the best way to start this process would be to pull up your account.

utterance: OK.

utterance: So, let's start by getting your full first and last name as it's appears on your account.

utterance: All right. That's Vernon Ballis. B A L L I E S T Ballest.

utterance: Does that make sense? September twenty sixth. It's September twenty-sixth the nineteen eighty-four.

utterance: that's part of your last name? It's Ballins September sixth nineteen eighty-four?

utterance: Sorry sorry sorry. I was looking around for things. OK.

utterance: Vernon Ballest is my name.

utterance: Oh, OK, Mr. Ballest. And, what is your date of birth?

utterance: September twenty-sixth of nineteen eighty-four.

utterance: that makes a lot more sense now. Sorry about that.

utterance: Mhm.

utterance: And, what is your four digit PIN?

utterance: One zero eight zero.

utterance: All right. And, what is your six digit account number?

utterance: Five four one one four seven.

utterance: Alright.

utterance: Give me just a moment here while this loads.

utterance: OK.

utterance: How's your afternoon going?

utterance: Oh, it's fine. Just can't find the card and I don't like knowing where things are not at. Yeah. So.

utterance: What are what are we doing?

utterance: I'm pulling up your account.

utterance: OK.

utterance: Sorry, it just takes some time to load.

utterance: Mm, it's OK.

utterance: Sorry this system is running so slow.

utterance: OK. I see you have multiple cards here. can you give me the sixteen digit card number for the card you are calling about.

utterance: Oh. It's one four one one seven nine eight six five five five two four zero eight three.

utterance: All right. Well, the good news is there have not been any charges on your card today.

utterance: So, what I can do for you is I can put a stop on your card and I can issue you a new card.

utterance: I can do a rush delivery on that so it will get to you in less than three days.

utterance: OK. Is there a charge for that?

utterance: there will not be a charge.

utterance: OK. Great. Great.

utterance: And, in the meantime you can either use our online banking or if you need to get cash you can go into a branch.

utterance: I'm just gonna need you to verify your mailing address that you would like the card sent to.

utterance: Yes. Mailing address. Seven four seven Plane P L A N E Avenue Van Nuys, California. Nine two one six five.

utterance: OK.

utterance: And, in order to do this, all I'm gonna need is one of your security questions.

utterance: So, please tell me what was your first pet's name?

utterance: Rodrigo.

utterance: All right. You are all set.

utterance: A new card is being mailed out today and you'll have it in two to three business days. Now if you find your old card please cut it up and do not use it.

utterance: Will do. Will do.

utterance: Anything else I can help you with today?

utterance: That's it, man. Thank you.

utterance: Thank you for calling Intellibank. You have a wonderful rest of your day.

utterance: All right.


utterance: Thank you for calling Intellibank. This is Imma Blockhard. My agent number's six four three four four two. How can I help you today?

utterance: Hi I'm looking to get a SBA loan.

utterance: OK. Thank you sir. I can help you with that. Let me gather some information from you. May I have your first and last name?

utterance: Tyrone Neal.

utterance: Thank you. May I have your address with city, state, and ZIP code please?

utterance: ten Miami Beach Florida, Fort Lauderdale.

utterance: And your ZIP code please?

utterance: Three three one seven eight.

utterance: Thank you. May I have your social security number?

utterance: My social security number is four five five five five six four five five.

utterance: Thank you. And may I have your date of birth?

utterance: Four eleven nineteen eighty-six.

utterance: And your social?

utterance: hold on let me find it. My social is four five five five five. Six four five five. And my pin is one two. one one two two. Sorry.

utterance: Thank you.

utterance: OK sir. I apologize. I did ask you for that social. And the pin let me clarify. One one two two. Correct?

utterance: Yes.

utterance: And your email address?

utterance: I don't know at Gmail account.

utterance: Thank you. Your business name?

utterance: Johnny Bronny's Auto Sales.

utterance: Thank you. May I. Are you the sole owner?

utterance: of course. Of course I am.

utterance: Thank you. And what date did you establish your business?

utterance: My anniversary's coming up. Passed last month. Ten five. Ninety-five.

utterance: OK. So is that you anniversary or is that the date you established your business?

utterance: The. That's the date I established my business. That's the. Anniversary date for the business.

utterance: OK. Ten nine ninety-five. Congratulations. And thank you. And your gross annual sales?

utterance: two point one mil. Living big and rich baby.

utterance: Great. I'm glad for you. And the business stress address please?

utterance: the business street ? Twenty-three ninety-five. Saint Pete Drive. Dallas, Texas. Seven seven zero six four if I'm not mistaken.

utterance: OK. Are you sure because we can look that up?

utterance: Yes I'm pretty sure.

utterance: OK. Thank you. And the mailing address? Would you like to send that. I'm sorry would you like to send your mail to your personal or your business address?

utterance: My business address please.

utterance: OK. Could you reverify the business address please?

utterance: Twenty-three ninety-five Saint Pete Drive. Dallas, Texas seven seven zero six four.

utterance: Thank you. And the loan amount that you're looking for?

utterance: Twenty-three thousand.

utterance: Thank you. And may I ask the purpose of your loan?

utterance: for real estate.

utterance: Thank you and and the terms? How long do think it'll take you to repay the loan?

utterance: Four years.

utterance: thank you. And how much of your down payment would you like to provide?

utterance: Thirty percent please.

utterance: Thank you. Can I have the funding bank account that you would like this money pulled from?

utterance: what do you mean by funding bank account?

utterance: I apologize. I need the number. The routing number of the account you would like the funds pulled from for repayment of the loan.

utterance: Oh. two two two four four four thirty-two.

utterance: Thank you. Can I have the funding routing and account number please?

utterance: One one one one one six six four three.

utterance: Thank you for that information. Give me a second. Let me pull this information up and get it processed.

utterance: How's your day ma'am?

utterance: Oh it's going great. And how's yours sir?

utterance: Oh it's going pretty good. Living big and living happy.

utterance: Wow. Hopefully we all get to that point in life.

utterance: Yeah but it's not meant for everybody.

utterance: I I quite understand sir. Some people have a little more ways to go than others.

utterance: Yup.

utterance: OK. Please understand that the SBA seven A loan is a loan for small business administration where the government assumes some risk of the bank. And it's easier to get than other loans.

utterance: Mhm.

utterance: And you also. Use the loan to aid their business administration. OK. I show here we've processed that information. We'll get it uploaded and please aware that we will need supporting documentation. Would you like to Apply for the online banking?

utterance: Mhm.

utterance: Sure yeah. Why not? More money to pay.

utterance: Ok sir you don't have to pay any money for it. It is completely free. Oh wow. And the online banking will allow you to supply your supporting documentation. Without have to inconveniencing yourself to come into the bank. Or call us to talk to one of us. And take time out of your day. Mm so that's the good thing for the online banking. Please also be aware that there is a fee with the SBA seven A loan.

utterance: And what's that fee?

utterance: The fee is about twenty percent of the loan amount that you will be approved for. And that will be provided to you when we're able to process all of your information after it's reviewed. and we also have other loan products. Would you like to know about those?

utterance: Oh OK.

utterance: mm. yeah. No. The real AB loans?

utterance: Thank you. So actually we're going to get you. A SBA seven A loan sir. Thank you so much for that information. is there anything further that I can help you with?

utterance: No. Unless you some groceries?

utterance: unfortunately sir we don't do that. But that would be a lovely service. I'll put it into our higher ups.

utterance: And you have a great day. You too.