utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Yes. This is Monica Stevens.

utterance: OK Ms. Stevens and can I get your date of birth?

utterance: One one nineteen sixty.

utterance: Mm OK. And for security purpose can I get the email that we have on file?

utterance: That would be organic peach at Gmail dot com.

utterance: Mm organic peach and that's just like the fruit right?

utterance: Right.

utterance: All right. Also for security purpose can I get your state ID or driver's license number?

utterance: Yes. P G one three three seven four eight.

utterance: Mm OK. Mm. All right and how can I help you today?

utterance: Yes I wanted to do an eternal transfer.

utterance: OK. All right. And what We're moving what which?

utterance: OK. What we're gonna do I want to take my savings and put half of that in my checking.

utterance: OK. And you say you wanna move half?

utterance: Yes.

utterance: OK. All right. Let's look at this. What is your savings account number?

utterance: OK. It's eight eight zero zero one four five five six zero zero nine eight.

utterance: Six zero zero nine eight.

utterance: Yeah six zero zero nine eight. Yes.

utterance: OK. let's get that checking account number.

utterance: OK. That would be one one two four five five six zero zero nine nine.

utterance: OK. And you say you want half?

utterance: Yes.

utterance: OK. We can do that. How are you doing today?

utterance: I'm doing great. I'm doing great. You getting instead of fall weather, now we in winter weather.

utterance: Hey.

utterance: I sleep better in the cold. I ain't .

utterance: Oh, yeah.

utterance: Yeah. Yeah. Nice and cozy up.

utterance: I'm definitely not a I'm not not too upset about that. I can tell you that much.

utterance: Yeah.

utterance: OK. Right now with your savings Ms. Stevens you have four thousand six hundred eighty-seven dollars and seventy-six cents. And you wanted the whole dollar amount right?

utterance: Mkay.

utterance: yes.

utterance: OK just making sure. All right. We're transferring four thousand six hundred seventy-eight. to your account.

utterance: All righty.

utterance: All right.

utterance: And I also wanted to apply for a term loan. A business.

utterance: Oh so you wanna do a term loan for your business?

utterance: Yes.

utterance: OK. OK. Let me get this done real quick.

utterance: OK.

utterance: All right. Transfer is complete. You now have twenty-eight thousand seven hundred and fifty-six dollars.

utterance: OK.

utterance: and forty-eight cents. Sorry.

utterance: OK.

utterance: But yeah again wait for about twenty-four hours or so for it to actually show up.

utterance: OK.

utterance: you should be getting an email. And you got the app. Yeah. OK. So that's fine. all right. Let's get into it. You say you wanna do a term loan?

utterance: App. Yes.

utterance: Eternal. Well no. The term loan. Yes.

utterance: OK. OK. All right we can do that. OK and what's the name of your business?

utterance: It's Tina Incorporated.

utterance: Tina Incorporated.

utterance: Yes.

utterance: you have a PIN for it?

utterance: Yes five one three eight.

utterance: OK. Oh so tax identification number?

utterance: two three six seven nine zero.

utterance: OK. OK. What's the location on it? Lemme get the address. .

utterance: OK. It's

utterance: Eleven thirty-seven Apple Street. New York, New York. one zero zero six two.

utterance: OK. All right. and what would this loan be for?

utterance: Business. It's for my inventory.

utterance: Inventory?

utterance: Yes.

utterance: OK. So stock. OK. And what exactly are you asking for?

utterance: I'm trying to apply for at least thirty thousand.

utterance: Thirty thousand?

utterance: Yes.

utterance: OK and how soon are you trying to get this paid off?

utterance: I'm gonna go for two years.

utterance: Two years?

utterance: Two years.

utterance: OK. Now I have to warn you that the this might not have a fixed interest rate.

utterance: OK.

utterance: Now how much you think it'll be? I mean the.

utterance: No more than eight percent.

utterance: OK.

utterance: OK. It might fluctuate. if it does go above that it we'll probably give you an email or alert your phone.

utterance: OK.

utterance: OK. but right now. And for your annual annual income or your annual gross last year how much did you make?

utterance: About sixty-two.

utterance: Sixty-two thousand?

utterance: Thousand.

utterance: Yes.

utterance: OK. OK. Think we have everything that we need.

utterance: OK.

utterance: And this will be going into the checkings account?

utterance: Yes.

utterance: OK. All right. Just gotta wait and see if you're approved. I'm pretty sure you're that you're OK for this part.

utterance: OK.

utterance: And all right. You should be receiving an email in the next day or so. confirming this.

utterance: Mkay.

utterance: Would I be receive any papers? To sign or?

utterance: Yes. We'll be sending you electronical papers and you'll be getting some in the mail.

utterance: Oh OK. Perfect.

utterance: OK?

utterance: Yes.

utterance: All right. Is there anything else I can do for you Ms. Stevens?

utterance: no. That's about it for today.

utterance: All right. Well you have a lovely day and thank you for calling Intellibank.

utterance: All right. You too. Bye.

utterance: Bye bye.


speaker_role: Customer

utterance: Mm-mm.

speaker_role: Agent

utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. Hello Jerry. I didn't get my statement in the mail for my SBA loan and I wanted to find out why.

utterance: Certainly I'll be glad to explore that. with you and see if we can address this particular matter. First of all if I can ask what is your first and last name?

utterance: Evelyn Richards.

utterance: OK thank you Ms. Richards. And if I could ask what is your name of the business on the account?

utterance: Jones Bed and Bath.

utterance: OK thank you for that. Ms. Richards the for Jones Bed and Bath.

utterance: Yes.

utterance: All right. And I'm gonna ask you a few questions for account verification purposes. And here we do take your account security very seriously because of course you've likely heard over the past several months of the increase of cyber attacks and the need for increased cyber security. We here do take those matters very seriously and so on your behalf we take the necessary precautions to ensure that your information is protected by verifying your information every time you call and speak with us. so if you would let me know Ms. Richards what is your date of birth?

utterance: Eleven eleven eighty-four and my phone number is six seven eight two zero two eight zero three one.

utterance: Thank you for that Ms. Richards. And of course I was going to ask about that as well but only needed the date of birth and. By the way Happy Birthday in advance on tomorrow.

utterance: Well thank you. I appreciate that. That's a day that I'm celebrating with the veterans who are so wonderful.

utterance: That's right. That's right. It's also Veteran's Day. Look at that. That is quite a special day you are born on Ms. Richards.

utterance: Yes it is.

utterance: And Ms. Richards let me ask also what is your account number?

utterance: Account number is nine eight four six five nine.

utterance: All right and Ms. Richards is that your loan account number?

utterance: Yes.

utterance: OK terrific. And Ms. Richards if I can ask what is the PIN number to your account?

utterance: One zero one seven.

utterance: All right thank you for that Ms. Richards for verifying your account information. And yes I was able to access you SBA five oh four loan. And let me see if I can pull this up here.

utterance: All right.

utterance: And as I access your SBA loan and reviewing the account here and you said you didn't receive your statement. I am going to see here. It seems like we mailed out your statements to your address to your address and so let me just ask what address do you have with us?

utterance: All right I have three six eight eight Abandale Avenue, Smyrna Georgia three zero zero eight zero and or one oh seven five Layman's Court, Smyrna Georgia three zero zero one zero.

utterance: OK it it looks like what we have here is the one oh seven five Layman's Court.

utterance: OK no that's not correct.

utterance: that might explain why you did not receive the statement in the mail there Ms. Richards. so if you would again give me the correct information so that I can update that in our system so that we can ensure moving forward your receive your SBA loan statement in the mail.

utterance: Absolutely. It's three six eight eight Avandale Avenue Smyrna, Georgia three zero zero eight zero.

utterance: OK terrific. Thank you for that. I've gone ahead and updated that in the system and proceeding moving forward you'll receive those statements in the mail at the address there given. Now are you aware Ms. Richards of when your next payment is due for your SBA loan?

utterance: No I'm not.

utterance: OK of course you likely haven't had an opportunity to see it on your statement.

utterance: Right.

utterance: of course of course. Well Ms. Richards your next payment for your SBA loan is due on November the twenty-eighth.

utterance: OK.

utterance: And did you wish to go ahead and schedule a payment for your loan?

utterance: Yes please.

utterance: Sure sure. Well let me just ask what was the date that you wanted to schedule your payment?

utterance: I'd like to schedule it for next Monday.

utterance: All right next Monday and what was the amount that you wanted to schedule for payment?

utterance: Two thousand dollars.

utterance: All right two thousand dollars?

utterance: Yes.

utterance: And Ms. Richards if you would let me know what was the routing number of the account that you wanted to make payment from on your SBA loan?

utterance: It's three two eight one seven four two seven eight.

utterance: OK. And what was the routing number that you wanted to or pardon me the account number that you wanted to fund payment for your SBA loan payment?

utterance: Six one zero four nine one. And you know I'll tell you I can't get enough of this victorious feeling of the Braves winning the World Series for twenty twenty-one. That's not just gonna get old for I don't know a long well forever cuz it is historic but it's just awesome. I'm so glad about it.

utterance: Well congratulations to you. You seem so excited about your Braves I suppose winning the world title. they certainly put on some terrific television. I did get to see the last game.

utterance: They sure did. Those homeruns that were hit the way they stayed and stuck with it together as a team end up and they just played so flawlessly. Although it was hard to do but it was just great. I agree.

utterance: Well congratulations to you there Ms. Richards and I did go ahead and schedule your payment for next Monday for two thousand dollars on your SBA loan and of course that is from the account information that you provided. Ms. Richards is there anything else I can assist you with?

utterance: No. You've taken care of all that was needed for today. I appreciate it.

utterance: Well Ms. Richards thank you for giving us a call and enjoy that World Championship there for Atlanta.

utterance: I sure will. Thank you. You have a great day.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Suzanne. How may I provide you with outstanding customer service today?

utterance: Ooh, I like that. Outstanding customer service! OK. OK, thank you Suzanne. My name's Jason and I'm calling cuz I need to close one of my accounts. I don't know how outstanding you can do that, but.

utterance: It aww Jason, I'm sorry to hear that you need to close one of your accounts, but I'd be happy to help you any way that I can. Jason, may I ask why you'd like to close your account with us here in Intellibank?

utterance: You know that, normally I would say it was none of your business, but since you're so kind and super-spirited today, I'll tell you. I just, I sold my business. I made a decent profit, but, you know, I think I'm just gonna try my hand at something new here. Not sure what that's gonna be, but.

utterance: OK.

utterance: Yeah.

utterance: You wanna make, you wanna make a change. I, I hear that. Jason, would you like to be, I see here oh, I'm sorry, you know what? I thought I had your information pulled up, but I just realized I haven't gotten enough information to do that. what I'd like to know is, will you be transferring this into another account that you have with us?

utterance: I will not be. I will be transferring it to a, an account that is not with you. My personal account.

utterance: That is not with Intellibank?

utterance: I'm pretty sure you guys don't do personal account, right? You must be new.

utterance: No, we don't have personal accounts but I, we just have commercial accounts. I just wanted to get the right information because I thought you wanted to transfer to another existing account.

utterance: OK, no, no.

utterance: Got it, OK. All right, Jason, may I get your last name?

utterance: Yes, it's Klein, K L E I N.

utterance: OK and may I also have your date of birth, to pull up your information?

utterance: Yes, it's June eighth nineteen eighty.

utterance: Great, OK. And the account number, please, that you would like to close.

utterance: It's six two nine seven four one. Hold on, could you actually hold on for a second? Let me confirm that.

utterance: Sure, no problem.

utterance: Yes, yes, that's correct.

utterance: All right. Six two nine seven four one.

utterance: Yes.

utterance: OK, and for security purposes, may I please have the your mother's maiden name.

utterance: Well, for security purpose, I don't know if I'd like to tell you. I'm just joking. You came on with so much energy I'm just trying to reciprocate.

utterance: I know you are.

utterance: That's OK.

utterance: My mother's maiden name is Walton.

utterance: Walton? OK. W A L T O N?

utterance: Yes.

utterance: That's it.

utterance: OK, like the old TV show from many years ago. It's probably before your time.

utterance: A little bit.

utterance: OK. All right Jason, I have your information pulled up here. I see here that that is your Intellibank's Smart Savings account and I see here that you have eighteen thousand nine hundred sixty-seven dollars and two cents.

utterance: Well, you know, is there any way we can work something out where you can throw another zero on the end of that before you transfer it?

utterance: Well, if I didn't wanna keep my job, I'd be happy to do that. Otherwise, I'm sorry I wish I could. But if I could, I would. I'd do that for all of our wonderful customers.

utterance: Well, thank you. You know, my mom always said you don't receive if you don't ask.

utterance: Yeah.

utterance: Exactly! Exactly! but since I am scared of the law, OK, so do you happen to can you confirm for me the address where we will be mailing the check to you?

utterance: No, there's not gonna be any check, I'm just gonna transfer it to my other account.

utterance: Well you said that, you said you were closing it cuz you didn't have another account with us.

utterance: No, yeah, my account's not with you. I have my own personal account that I'm transferring it to.

utterance: Right, but since we don't have personal accounts, only commercial accounts, unless you have another account here that I.

utterance: No, the account that I'm transferring it to is not with you guys. It's with someone else.

utterance: OK So what, OK, so what I'm saying is, I'm just what trying to clarify how we can get the funds to you. If you would like, would you like to come into a branch to pick up the check?

utterance: Would you like us to send you, send it to you?

utterance: No, I just.

utterance: I just wanna do a wire transfer from the account that I have with you guys right now to my personal account.

utterance: Oh.

utterance: I understand. My.

utterance: I understand, OK. So in that case, do you have the routing number?

utterance: Yes, I do.

utterance: OK.

utterance: It's nine one one nine one one eight one two nine zero seven.

utterance: Eight one.

utterance: Two nine.

utterance: Zero seven. Eight one one.

utterance: Nine one one.

utterance: My goodness. I'm shaking my head here at myself. Nine one one eight one two nine zero seven.

utterance: Bingo! You win a laugh from me!

utterance: OK.

utterance: Oh, I thank you. I could use that. OK, so let me just confirm here. We're transferring eighteen thousand nine hundred sixty-seven dollars and two cents through routing number nine one one eight one two nine zero seven.

utterance: Correct, and account number is two one eight two zero six.

utterance: Two one eight two six.

utterance: Two one eight two zero six. And I'm in a bit of a rush if

utterance: Of course, not a problem. This will be complete by the end of business day according according to your account, your bank.

utterance: Perfect, do you need anything else from me?

utterance: no, that that's great. You have a wonderful day, and thank you for calling Intellibank.

utterance: Thank you, likewise.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Ivan. How can I help you?

utterance: yes. I've got an intel platinum credit card account and I need to schedule a payment.

utterance: OK. I think that's Intellibank platinum credit card. Is that what you meant?

utterance: That's correct.

utterance: OK I can certainly schedule that payment for you. Can I have your name please?

utterance: Dan Thomas T H O M A S and my birthday is May twelfth nineteen sixty.

utterance: Thank you Mr. Thomas and your pin number for security.

utterance: One zero six two.

utterance: Thank you and can I have your credit card number that you'll be paying today?

utterance: OK, hang on a second while I look it up.

utterance: All right. No problem.

utterance: Your day going pretty good so far?

utterance: Yeah, my day's been going pretty good. Had a lot of calls today. But nothing to big. How's you your day been?

utterance: Oh, it's been good.

utterance: Well that's good to hear.

utterance: OK, I've got the card number.

utterance: All right. Whenever you're ready if you can read that sixteen digit number to me.

utterance: Two six six nine four zero seven seven three five six five one zero nine three.

utterance: All right. Lemme just read that back. That's two six six nine four zero seven seven three five six five one zero nine three, correct?

utterance: That's correct.

utterance: All right. Thank you, sir. All right. I've got that pulled up and How much would you like to make a payment for on that account?

utterance: Two hundred dollars.

utterance: OK and can I have the account number that you will be paying from?

utterance: OK. This will be from business total checking account and the account number is seven three zero six nine five six eight two nine.

utterance: All right. That the number is seven three zero six nine five six eight two nine, correct?

utterance: That's correct.

utterance: Thank you and the routing number for that account.

utterance: Nine one eight eight one nine seven three nine.

utterance: All right. That's nine one eight eight one nine seven three nine. Is that right?

utterance: That's correct.

utterance: All right. Perfect and when would you like for this payment to be processed?

utterance: The second.

utterance: OK, the second of this month?

utterance: Yes.

utterance: All right. I can certainly do that for you. Give me just one moment to verify everything All right. We are going to make a payment for two hundred dollars. From your business total checking account to your credit card account. On the second of October Is that correct?

utterance: That's correct.

utterance: All right. I've got that ready to go and you'll see that post on the second.

utterance: OK Is there an easier way for me to be able to do this?

utterance: yes sir. There absolutely is. you can log into the online banking portal and pay your credit card there and you can also manage really all other aspects of any of your accounts that you have with us or schedule an appointment with a specialist. apply for or get info about loans or other services.

utterance: OK. I don't have online banking. Is that something you could set-up for me today?

utterance: It certainly is. give me one moment to switch screens here All right and can you confirm your email address for me?

utterance: Thomas Customs at Gmail dot com.

utterance: OK. Thank you and is that the email address that you like to be associated with your online banking account?

utterance: Yes.

utterance: OK, great All right. So I have got a username and a randomly generated temporary password for you. if you want to write these down.

utterance: OK. I'm ready.

utterance: OK. So your username is going to be D Thomas zero two.

utterance: OK.

utterance: And your temporary password will be capitol A capitol C four zero capitol G one two.

utterance: OK. I've got that written down.

utterance: All right, sir. So now if you'll just go to Intellibank dot com and in the top right hand corner you'll see a section to log in Click that button and log in with that information and it will prompt you to create your unique password and then take you through the rest of the set-up process.

utterance: OK. That don't sound too bad.

utterance: No sir and is there anything else I can assist you with today?

utterance: I can't think of anything.

utterance: All right, sir. Well thank you for choosing Intellibank and you have a fantastic evening.

utterance: All right, thank you.

utterance: Thank you. Goodbye.


utterance: Hello and thank you for calling Intellibank. My name is Cassandra. How can I help you today?

utterance: Hi. Yes. I have a small. Yes. I have a small profit that I am trying to expand now that I have more clients. I was trying to figure out if you guys offer a SBA seven A loan?

utterance: Yes, sir. We certainly do offer SBA seven A loans. Would you like to go ahead and apply for one over the phone today?

utterance: Yes, please.

utterance: OK, sir. I'm going to need a little bit of information from you, so that I can go ahead and process this in the system. Give me All right. can I have your first and last name please?

utterance: All right.

utterance: Yes. My first name is William. Last name is Grayson.

utterance: All right, Mr. Grayson. Could you give me your street address next?

utterance: Yes. My street address is thirty-five seven eight Clinton Street.

utterance: OK, sir. And the city?

utterance: Little Rock.

utterance: And the state?

utterance: Arkansas.

utterance: And the ZIP code please.

utterance: Seven two two one one.

utterance: All right. That was thirty-five seventy-eight Clinton Street in Little Rock, Arkansas. Seven two two eleven?

utterance: Yes.

utterance: All right. Thank you, sir. Could you now give me your Social Security number, please?

utterance: Yes. My Social Security number is four three two eight six three nine six nine.

utterance: All right. To verify, that was four three two eight six three nine six nine?

utterance: Yes.

utterance: Thank you, sir. And could you give me your driver's license number next, please?

utterance: Yes. My driving license number is four eight two two one nine one nine four.

utterance: All right. You said four three four eight two two one nine one nine four?

utterance: Yes.

utterance: All right. Thank you, sir. And what state was that for?

utterance: Arkansas.

utterance: OK. And now for authentication purposes, could you give me your account PIN, sir?

utterance: yes. My PIN used to be twenty-three forty-nine. I don't know Now it's five five two three.

utterance: OK. yes, sir. It looks like it has been updated in our system as five five two three. So if you can make a note of that, sir, for future reference.

utterance: I sure will. Thank you.

utterance: All right. Thank you so much. And Mr. Grayson. Could you give me your email address, please?

utterance: Yes. The email address is Grayson W S A S twenty ten at Gmail dot com.

utterance: All right, sir. To verify, that was Grayson W S A S two zero one zero at Gmail dot com?

utterance: Yes.

utterance: Thank you, sir. And could you give me your business name, please?

utterance: Yeah, my business name is Shucks Auto Supplies.

utterance: All right. That was Shucks Auto Supply.

utterance: Yes, ma'am.

utterance: And are you the sole owner, sir?

utterance: Yes, ma'am.

utterance: And could you give me the establishment date, please?

utterance: yeah. They've established nine five two thousand ten.

utterance: All right. That was September fifth twenty ten?

utterance: Yes.

utterance: OK, sir. And what are your gross annual sales?

utterance: Three hundred and thirty-five thousand.

utterance: All right. Three hundred and thirty-five thousand?

utterance: Yes.

utterance: OK. And could you give me your tax ID number now?

utterance: My tax ID number is five six five four three four six six zero.

utterance: OK, sir. You said five six five four three four six six zero?

utterance: Yes.

utterance: All right, sir. And could you list your business address please?

utterance: Yeah, my business address is five five one Lincoln Drive.

utterance: Which city, sir?

utterance: Little Rock.

utterance: And state?

utterance: Arkansas.

utterance: And the ZIP please?

utterance: Seven two two one one.

utterance: All right. That was five five one Lincoln Drive. In Little Rock, Arkansas. ZIP code seven two two one one. Correct?

utterance: Correct.

utterance: OK, sir. And how would you like your mail sent out? Would you like this sent to your home or business address, sir?

utterance: Can you send that to my home?

utterance: Yes, sir. Could you verify your home address with me again?

utterance: Yes, it's thirty-five seventy-eight Clinton Street.

utterance: And city?

utterance: Little Rock.

utterance: State?

utterance: Arkansas.

utterance: And ZIP, sir?

utterance: Seven two two one one.

utterance: All right. Thank you so much for verifying that information with us today, sir. And could you let me know what is the loan amount you were are would be requesting today?

utterance: the loan amount would be one. one one hundred thousand.

utterance: OK. That would be a hundred thousand?

utterance: Yes.

utterance: OK, sir. And what is the purpose of this loan?

utterance: I'm I'm a do a the debt. I'm a do construction.

utterance: OK. Construction. All right. Thank you, sir.

utterance: Yes.

utterance: My

utterance: Fault.

utterance: That's all right. And what is the loan term you'll be requesting today?

utterance: ten years.

utterance: OK, sir. So it'll be a ten year loan. All right, thank you so much. And what is the down payment percentage, sir?

utterance: six percent.

utterance: OK. Six percent. Now could you give me the funding routing number for that bank that you would like your percentage debited from, sir?

utterance: Yes. Four three eight five eight one two two seven.

utterance: OK. That was four three eight five eight one two two seven?

utterance: Yes.

utterance: OK. Thank you, sir. And what is the funding account number?

utterance: Four one nine nine five six three zero four three three one.

utterance: OK. That account number was four one nine five five six zero four three three one?

utterance: Yes.

utterance: Thank you, sir. OK. Could you give me just one moment while I go ahead and process sour SBA seven A loan request?

utterance: Yes. Yes. I'm glad you can help me. I have been trying to make sure I have done this before I head out to finish some Christmas shopping. Have you finished all your holiday shopping yet?

utterance: no, sir. I actually haven't even started. I was too busy working this last three weeks. So I'm hoping to get some shopping done before. you know. Right before Christmas probably.

utterance: Yeah. You know. Normally, Black Friday, I don't even go out on that day, but I might end up having to go out this year.

utterance: well. Well. It gonna be crowded on Black Friday.

utterance: Oh.

utterance: I absolutely know, sir. I'm dreading it.

utterance: Oh, well. Good luck on that.

utterance: Thank you Mr. Grayson. All right, sir. I've gone ahead and processed that loan request in our system. It will take a few days for us to get that information back to you. But we're also gonna need some supporting business documents sent in from you. You can either send that in via email, fax or regular mail. But I recommend fax because it actually arrives a little bit sooner that way. The sooner we get that information, the sooner we can process that application for you.

utterance: OK.

utterance: All right, and we'll get the results back to you as soon as possible, sir.

utterance: Sounds good.

utterance: All right. Thank you for that.

utterance: All right. Is there anything else I can do for you today, sir?

utterance: No. That was a. That will about sum it up. Thank you.

utterance: All right. Thank you so much, Mr. Grayson, for your time and your patience. Again, my name was Cassandra and I hope you enjoy the rest of your day.

utterance: And you too.

utterance: Thank you, sir.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. This is William. How may I help you today?

utterance: Hi I was told to call about your automatic bill forwarding. I'm trying to pay off my bills my loans specifically and yes I guess I heard that like you can forward the bill into your account and then it like automatically pays.

utterance: Oh yeah absolutely that would be a automatic payment that we can set up for you.

utterance: OK.

utterance: great so to do that we're gonna need to log in to your account and to do that I'm going to need your full first and last name as it appears on your Intellibank account.

utterance: OK. It's Ama A M A Petersone with an E at the end.

utterance: All right. and what is your date of birth?

utterance: January fifth nineteen ninety.

utterance: OK. All right and I need your twelve digit account number.

utterance: it should be three two seven seven eight two nine nine four five six.

utterance: All right and your four digit security PIN.

utterance: Oh I'm gonna have to put you on hold while I ask my husband.

utterance: Absolutely please take your time.

utterance: Hi I came back.

utterance: All right.

utterance: He says it's seven eight three two.

utterance: OK. All right that is correct. Just need to take a second here while our system loads.

utterance: Thank you.

utterance: Having a slow day?

utterance: Oh no no slow days around here just one call after another.

utterance: Oh.

utterance: Yeah banking never ends.

utterance: Oh what are your hours?

utterance: six a.m. to six p.m. at this bank and then I go call centre at a different bank.

utterance: Wow when do you find time to sleep?

utterance: I I catch a catch a few winks here and there. mainly during the commute mainly on the train.

utterance: Mm it sounds really intense.

utterance: Well you know I'm sure there's people out there working jobs that are more intense than my three. OK we are all into your account. I see you have our Intellibank smart business checking account and our Intellibank savings account. Which one of these accounts would you like to debit that money from?

utterance: the Intellibank savings account.

utterance: All right. And what is your twelve digit account number?

utterance: It's three six eight two one five seven six eight eight one two.

utterance: All right and what is your nine digit routing number?

utterance: Six five four four three seven seven eight nine.

utterance: All OK and how much would you like debited out every month?

utterance: I guess that the loan payment amount is. It says three hundred twelve sixty-seven so let's do a little more than that. Let's do four hundred.

utterance: Great and which date would you like that debited every month?

utterance: I think the last day of the month would be great.

utterance: All right.

utterance: Can you set that like you know I know like sometimes it's the thirty-first. Sometimes it's like the twenty-eighth.

utterance: I can set it for the thirtieth.

utterance: What if the month only has twenty-eight days?

utterance: I can set if for the thirty-first but then you would automatically go to the thirtieth or whatever the last date of the month would be.

utterance: Oh great.

utterance: All right you are all set. Anything else I can help you with today?

utterance: No that's all. Thank you.

utterance: Thank you for calling Intellibank and you have a wonderful rest of your day.


utterance: Hello and thank you for calling Intellibank. My name is Gianna. How can I help you today?

utterance: Hello. I saw a ad on TV about your business account and I wanted to know more about about what you guys have to offer.

utterance: Oh yes, sir. We actually offer two different checking accounts from our bank and a savings account. We offer an Intellibank Business Total Checking that requires no minimum balance and it hasn't. It's a non-interest bearing account. so you can actually start that account online today or over the phone and you'll be able to go ahead and start using that account right away with no deposit required. But we also offer an Intellibank Preferred Checking that is an interest bearing checking account at zero point five percent interest. The minimum balance on that one is a thousand dollars which is waived with a direct deposit and a five thousand dollar transaction per month.

utterance: OK.

utterance: All right, sir, and we also we also offer Intelligence Intellibank's Smart Savings Account as well. That one is also interest bearing and it has a one percent interest rate and it has the same minimum balance and waiving of the waiving of the fee with direct deposit as well.

utterance: All right.

utterance: which would you like to go ahead and open a account with us today? Would you like to open a checking or savings, sir?

utterance: I'd like to open a checking.

utterance: OK, sir. so you'd like to open in a checking account with us today. I will need to get a little bit of information from you to go ahead and set you up in our system if you don't mind.

utterance: All right.

utterance: All right, sir. Give me just one moment while I pull up my system.

utterance: OK.

utterance: It's been running a little slow today so bear with me, please.

utterance: All right.

utterance: Take your time.

utterance: All right, sir. Can I have your first name, please.

utterance: Yes. My first name is Gabriel.

utterance: All right. That's Gabriel. G A B R I E L. Yes?

utterance: Yes.

utterance: OK. Can I have your last name, sir?

utterance: Robinson.

utterance: All right. That's Robinson bertson or Robinson?

utterance: Robinson.

utterance: OK. That's R O B I N S O N. Correct?

utterance: Yes.

utterance: OK. Thank you, sir.

utterance: And can I have your home address please, Mr. Robinson?

utterance: Yes. My home address is forty-four sixteen Ocean View Drive.

utterance: All right. That home address, four four one six Ocean View Drive?

utterance: Yes.

utterance: OK and what city is that?

utterance: Seattle.

utterance: And what's the state, please?

utterance: Washington.

utterance: And lastly, your ZIP code?

utterance: Nine eight one one eight.

utterance: OK, sir. Let me put that in our system real quick.

utterance: OK.

utterance: All right and can I have your social security number, please?

utterance: Yes. My social security number is nine one five six six seven seven zero three nine.

utterance: OK, sir. To verify, that number is nine one five six six seven zero three nine. Correct?

utterance: Correct.

utterance: OK and next I'll need your driver's license number as well as the state.

utterance: All right. My driver license. My driver license number is eight one nine five two four nine six nine.

utterance: OK, sir. That number was eight one nine, five two four, nine six nine. Correct?

utterance: Yes.

utterance: And what was that state, sir?

utterance: Washington.

utterance: OK.

utterance: And Washington and what PIN would you like to set up for this account, sir?

utterance: the PIN. I would like to set up four four nine five four nine.

utterance: OK, sir. So you like the PIN of four four nine five four nine?

utterance: Yes.

utterance: OK, sir.

utterance: I'll put that in our system as well. And do you have a business email address you would like to put on file, sir?

utterance: Yes, Quality Sound Production at Gmail dot com.

utterance: OK, sir. Quality Sound Production at Gmail dot com.

utterance: Yes.

utterance: All right and could you give me your business name, please?

utterance: Yes. Quality Sound Production LLC.

utterance: All right, sir, and are you the sole owner of this business?

utterance: Yes, I am.

utterance: All right.

utterance: And could you give me the date established, please?

utterance: Yes. The date established is is seven eleven of two thousand ten.

utterance: OK. Seven eleven of twenty ten?

utterance: Yes.

utterance: OK, sir, and could you list the gross annual earnings, please?

utterance: Gross is seventy-five a hundred and seventy-five thousand.

utterance: All right, sir. A hundred and seventy-five thousand?

utterance: Yes.

utterance: OK. Lemme go ahead and put that down as well.

utterance: And do you have the business tax ID for this business, sir?

utterance: Yes. That is nine eight nine seven six five five five one.

utterance: OK, sir. Let me repeat number. That was nine eight nine seven six five five five one?

utterance: Yes.

utterance: OK, sir, and do you have a business address you would like to add?

utterance: Yes. four fifty-nine Baltimore Lane.

utterance: All right. Four five nine Broadmore Lane.

utterance: Yes.

utterance: OK and what city, state and zip you have, sir?

utterance: That's Seattle. Washington and ZIP code is nine eight one one nine.

utterance: All right, sir. That was four five nine Broadmore Lane in Seattle, Washington and the ZIP code is nine eight one one nine. Correct?

utterance: Yes.

utterance: OK, sir.

utterance: And you and which type of checking account did you wanna set up with us?

utterance: Can I get an Can I get an Intellibank Business Preferred Checking?

utterance: Oh yes, sir. You absolutely can. Let me go ahead and select that one for you. and what do you like the initial deposit to be? the minimum balance should be around a thousand but you can make any deposit amount you would like.

utterance: Gonna be a thousand.

utterance: Yes, sir. So you wanna go ahead and make that initial deposit a thousand? OK, sir. I'll put that down for you.

utterance: Yes.

utterance: All right and could you give me the funding account number for this initial deposit, please?

utterance: Yes. The funding account of the fund. Funding account number is five five six five five two three one eighty-seven.

utterance: OK, sir. That funding account number was five five six five five two three one eight seven?

utterance: Yes.

utterance: All right. Thank you, sir. And could you give me the routing number, please?

utterance: yes. It is one two five four three six one fifty-seven.

utterance: OK. That was one two five four three six one five seven. Correct?

utterance: Yes.

utterance: OK and what address would you like your mail to go to? Your home or your business is listed on here.

utterance: It could be the home.

utterance: OK. So let me go ahead and verify that home address you have listed as four four one Ocean View Drive in Seattle, Washington nine eight one one eight?

utterance: Yes.

utterance: All right, sir. I will put that down and could you give me just one minute while I go ahead and set up your checking account in our system, please.

utterance: All right.

utterance: The weather has been pretty bad here. But it looks like it's finally getting back to normal. so how's the weather where you at?

utterance: Oh, oh it's actually been pretty cold here recently. I'm actually ready for this Fall weather. I have a lot of coats that I would like to try on this season.

utterance: Oh sounds fun.

utterance: all right, sir. I've gone ahead and set up your information in our system. you are established the checking account with us. We will send out that information to you right away as well as your checking debit card. As soon as you get that information in the mail, sir, you'll be able to use that debit card. As soon as. As long as you go ahead and activate it. It will give you the information on activation so you can go ahead and process that through the phone system or through an ATM.

utterance: OK.

utterance: Is there anything else I can help you with today, sir?

utterance: no. That's it.

utterance: All right. Thank so much, Mr. Robinson, for your time and patience. Again, my name was Gianna. Enjoy the rest of your day.

utterance: Thank you.

utterance: Thank you, sir. Bye bye.

utterance: Bye bye.


utterance: Good morning thank you for calling Intellibank my name is Debbie and I will be happy to assist you on this call. Please be advised that the call is recorded for customer satisfaction and security.

utterance: Who do I have the pleasure of speaking to today?

utterance: Hi.

utterance: My name is Joseph McGinn.

utterance: Hi Joseph how are you doing today?

utterance: I'm.

utterance: Doing lovely how are you doing today?

utterance: I'm doing great what can I assist you with today?

utterance: Well let me tell you I was thinking about having a get together with my company and we've got like thirty people or so and I was thinking about going to take them to another country.

utterance: Wow!

utterance: Yeah I know it's a it's a big getaway so I was just hoping to look at certain exchange rates.

utterance: OK I can do that for you not a problem. Joseph let me just get your basic information so I can pull you up on our system.

utterance: Would you spell your last name for me please?

utterance: Sure thing M C little C. Then a capital G I N N.

utterance: Mhm.

utterance: McGinn.

utterance: It's McGinn.

utterance: Yeah Irish.

utterance: Yes the luck of the Irish.

utterance: Luck of the Irish.

utterance: OK all right may I have your four digit PIN number?

utterance: Yeah of course it's two three one and a four.

utterance: OK so two three one four.

utterance: OK that does let me into the yours into your accounts and lastly if you can please just verify your date of birth for me.

utterance: Of course so my date of birth is January thirtieth nineteen eighty-one.

utterance: Great.

utterance: Yeah.

utterance: All right perfect I do see you here in our system. I do see you have quite a few accounts with us so thank you for your loyal patronage now what type of what type of currency will we be looking at today?

utterance: I'll tell you I was thinking of either going to France or going to England.

utterance: OK so the currency you'd like to be looking at then would be the Euro?

utterance: We like to Euro well what's it looking at the pound as well is that's traditionally OK English right?

utterance: Yeah that's traditional English but they would still be using the Euro over there.

utterance: Really?

utterance: Yeah.

utterance: I I could of sworn since that Brexit deal that they stopped using the Euro but they still do that huh?

utterance: You know what I I am not an expert on that but I just know that when I'm looking up the currency I'm looking up Euro but I can I can check that for you not a problem.

utterance: Yeah.

utterance: A problem.

utterance: That was a weird deal I'm sure, I'm still not really sure what to make heads or tails of it because I hear a lot of backlash you know I try to do as much research as I can I still have no idea what's going on in terms of that whole deal.

utterance: Yeah I know well good for you for staying on top of that it's I I know it's important.

utterance: OK Joseph so I'm comparing the Dollar to the Euro right now and I'm looking at the trends right now too. OK so it looks like it is starting to get on the upswing it pre for the previous quarter it was at point six five now it's showing at point eight six.

utterance: Yeah.

utterance: OK.

utterance: Point six five point eight six that is

utterance: When are you thinking about taking your trip?

utterance: I was thinking in yeah I was thinking July.

utterance: Oh OK that's that's great that you've got a lot of time because the one thing I'd like to suggest is keep your eye on the trends, there may be a time that would be a better time to do that exchange rate. a~

utterance: Aww it's.

utterance: You know there.

utterance: Might be.

utterance: Yeah.

utterance: Yeah I was thinking about airlines too.

utterance: Mhm.

utterance: Do you know if United flies out there or do I have to go with British Airways?

utterance: Hmm that's that's a good question I don't know the airlines that well but I would just suggest checking out what's out there and and comparing rates. I mean I'm not recommending that as an Intellibank agent just as a.

utterance: OK.

utterance: One person to another.

utterance: I know that's kind of a weird question to ask someone but I I was you never know if you can find someone who has that information.

utterance: No, no. Why not?

utterance: I know that when I went to Europe I just kept checking around and one day I found the most amazing deal hoo it saved me about eight hundred dollars so.

utterance: OK I'll get online look at everything that can be looked at I guess.

utterance: Joseph I just wanted to let you know to that while we're always happy to do this over the phone you can also check this online, it's available to you twenty-four hours, you would just go the tab that says categories on our website pull that down and you'll see get exchange rate right on there.

utterance: Yeah.

utterance: OK I think I can do that.

utterance: Is there anything else I can do for you today Joseph?

utterance: You know what I think you did a lot so I'm very appreciative of your help.

utterance: Oh thank you so much I wish you a wonderful trip and thank you for calling Intellibank.

utterance: Right you have a great day.

utterance: You too buh bye.


utterance: Hello and thank you for calling Intellibank. This is Mitchel, how may I help you today?

utterance: Hi I think I need to open up like a new like line of credit or something for my business.

utterance: OK, yeah. No problem. Are you an existing Intellibank customer?

utterance: Yeah.

utterance: OK. Let's start by pulling up your account What is your full first and last name?

utterance: It's Carolyn and my last name is Bowman Bowman. But you know.

utterance: All right and what is your date of birth?

utterance: it's July eighth two thousand and one.

utterance: And what is your six digit Intellibank number?

utterance: Nine nine nine two eight three.

utterance: What is your four digit security pin?

utterance: Two three three seven.

utterance: All right. OK, I have your account all pulled up here. Thank you for being an Intellibank customer and in order to apply for that card I'm going to need to get quite a bit of information here from you. Confirming what we have one file.

utterance: OK.

utterance: So, I am going to need your address to start us off.

utterance: Yeah, it's seven sixty-seven Write with a W Drive.

utterance: All right and your social security number?

utterance: That is zero two one zero four five three seven three.

utterance: All right and I am gonna need your driver's license or state issued ID number.

utterance: Yeah, my driver's license is Y zero two six one one eight four.

utterance: All right and your email address.

utterance: Carolyn dot Bowman at Yahoo dot com.

utterance: And what is the name of your business?

utterance: It's Carolyn's Bows.

utterance: And are you the sole owner?

utterance: Mhm.

utterance: And what was the business establishment date?

utterance: It was it was in twenty nineteen on August fifth.

utterance: And what is your tax ID number?

utterance: I think looking here it's Three four zero nine three six zero seven six four.

utterance: And I'm gonna need your gross annual sales.

utterance: Oh, OK.

utterance: Take your time.

utterance: Gross includes things like the cost of like.

utterance: Yeah every it's absolutely everything.

utterance: OK. I've been it's like about seventy-two thousand.

utterance: OK. All right. Let's hold on here, while this loads. This is gonna take a minute. I'm sorry our systems are running a little slow today.

utterance: Yeah, no worries.

utterance: Mm.

utterance: Sorry, please keep holding.

utterance: It's OK. Is it cool if I'm like chewing? While sorry. I'm sorry for the food sounds.

utterance: Oh, please.

utterance: Please take. Do whatever you need to do.

utterance: The credit card is gonna like. Like am I approved yet?

utterance: no. It's gonna take seven to ten days to get a approval.

utterance: OK.

utterance: OK. The credit card application is all done. Is there anything else I can help you with today?

utterance: Yeah. is there a way like since you guys have all my transactions and you know like how much I'm spending out. I was wondering like. Is there a way to know how much I'm actually earning?

utterance: sure. I can calculate your net income number. If you'd like.

utterance: Yeah yeah, please.

utterance: All right It looks like your net early income, yearly income for the business is around thirty-two thousand eight hundred ninety-two dollars and sixty-four cents Anything else I can help you with today?

utterance: No, thank you.

utterance: Thank you for calling Intellibank and have a wonderful rest of your day.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yeah, so are you able to share any information with me regarding mutual funds or could you provide me with the stock exchange rates for this week?

utterance: Yeah, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: It doesn't matter you can call me Jill.

utterance: All right Jill. OK so you're interested in learning about mutual funds and you wanna get some stock rates. Is that correct?

utterance: Yeah, that's right.

utterance: OK so it sounds like you may need to speak with one of our investment specialists to go over those questions. would you want me to schedule something with them?

utterance: OK, so how do I do that?

utterance: Yeah, so we have a couple different options for you to do that. I can take some information from you and schedule a call with with them with one of our investment specialists via phone or I can schedule an in person visit with you with one of our branch locations. Which one would you prefer?

utterance: I think I'd probably rather meet in person so I could see things visually.

utterance: OK, let me get some information from you, Jill. What is your account number?

utterance: Can you hang on just one second so I can find that information? Hang on one second. OK, so it's three, four, six, zero, two, nine, nine, eight.

utterance: OK, and what is the name of your business?

utterance: It's Johnson Controls.

utterance: And Jill what is your date of birth?

utterance: it's March second of nineteen eighty and then my social is two, six, seven, four, nine, two, nine, nine, zero.

utterance: All right Jill I actually will not need your social today but the account does have a four digit PIN number on it for I'm sorry for security purposes, could you share that PIN number with me as well.

utterance: Yeah, it's six, four, seven, eight.

utterance: OK Jill so for that investment specialist would you like me to check and see which of our branches has a soonest available appointment?

utterance: Yeah, I can check and see which one is closest to you or I can just check and see which one has the soonest appointment and that may be anywhere over the metro.

utterance: yeah just try to find the soonest if we can.

utterance: OK, let me look and see what we have available. OK so it looks like the first available appointment we have today is actually at two p.m. today at the branch two, three, one, two, Antioch Road in Kansas City Missouri and that's with Frank who's one of our investment specialists. Would that time work for you?

utterance: yeah, I think that I know where that location is but could you kinda give me a cross street?

utterance: Yeah, so it's just on the north side of Old Miss Road and Antioch Road. and again it's just on the north side of that and it's Old Miss M I S S Road.

utterance: OK yeah, I know where that's at. That's by the amusement park. That Fun Mountain.

utterance: Yep, that's correct. gimme just a second, OK? I'm gonna go ahead and schedule that appointment for you so we can go ahead and get you on the books for that. Gimme one second, OK?

utterance: OK, no problem. Thank you.

utterance: OK, Jill All right Jill so I was able to get that appointment scheduled for you at two p.m.. So what I'm gonna do is I'm gonna send you an email that will have your appointment time and it will also have Frank's contact information on it that way if you need to reach out to him to find out if there's anything additional he'd like you to bring to this appointment or if for some reason something comes up and you have to change something you can actually call him directly in order to make that change. so I'm gonna send all that information to you but can I confirm an email address with you, Jill?

utterance: Yeah, so it's J Baker at Johnson Controls dot com and it's J for Jill Baker at Johnson Controls dot com.

utterance: OK, Jill. So I'm gonna get everything emailed over to you right now. I just wanna, again, kinda go over again it's two p.m. today. Two, three, one, two Antioch Road Kansas City Missouri and that's with Frank one of our investment specialists. I'm gonna get everything sent over here to you and then another thing I'm gonna do is I'm just gonna send you a basic resource form that we have this is just basically a resource a standard resource form that we have for all of our investment and advisor meetings that we have. it's an meeting that we might have with the specialist anywhere from from the financial advisors to our investment specialist to our risk assessment specialist. it's just kind of an an overall catch all of documents that they may ask you for this by no means mean they're gonna need all these documents or that they might not need additional documents so that's why it might be a good idea to either reach out to Frank either by email or by phone just to kinda verify what he's gonna need from you but this is just a general resource to kinda help walk you through what they may need from you today was there anything else I could do for you?

utterance: so you said you were gonna send me an email that has all of this stuff in it though, right so that if I need anything it'll be in that email?

utterance: Yeah, I'm sending an email to you now and it should it should break down everything we've discussed today on the phone and then also your appointment time and have all that additional contact information in there for Frank. So you it probably you probably received it already but if you haven't it should be here in the next I'd say in the next few minutes you should receive that.

utterance: OK, then I think that that should be everything.

utterance: All right Jill. Well if you don't have anything additional that you need from me, I just want to thank you for choosing Intellibank. and if for some reason, again, you need to cancel that appointment today, please just reach out to Frank and I will make sure I get all that information sent over to you now. You have a great day Jill.


utterance: Thank you for calling Intellibank. This is Michelle. How can I help you?

utterance: Hey Michelle, how are you doing today?

utterance: I'm doing pretty well. How about yourself?

utterance: I'm doing good, just a little confused. I wanted to see if you can give me some clarification on this notice I got from your bank seems there was like something about like too many transactions going on in my my personal checking account. I don't know if it's because maybe I started a business.

utterance: OK.

utterance: And I I you know and I'm have a lot of business transactions going on. where I'm depositing a lot of checks and making a lot of payments.

utterance: Right.

utterance: From my personal account and I got this notice that there was too many transactions going on.

utterance: Right.

utterance: So I don't know if you could maybe help clarify this for me or am I doing something wrong?

utterance: Sure.

utterance: Absolutely.

utterance: OK, yeah no no problem at all. let me get your just your your first and last name to start off with and we can get this started?

utterance: My name is Larry Reed.

utterance: Is that R E E D?

utterance: Yes.

utterance: OK, great. OK, so tell me a little bit more about the notice. So.

utterance: Yeah so it it's just it's saying how there's this an overabundance of transactions happening within my account.

utterance: OK.

utterance: A and I mean there there naturally is now that I've started this home business compared to when it was just like, you know my normal paychecks and writing bills out each month now it's it's probably like ten times as much going on. If not more.

utterance: Right.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: All right. Mr. Reed what is your your your street address?

utterance: The street address is two twenty-seven.

utterance: Mhm.

utterance: Willobrook Drive.

utterance: OK.

utterance: And that's Wilmington, Delaware.

utterance: OK.

utterance: One nine oh eight one.

utterance: OK and your social?

utterance: My social is two oh four.

utterance: OK.

utterance: Eight nine.

utterance: Uh-huh.

utterance: Three four three one.

utterance: OK, perfect. OK, so I'm just I'm looking at your account. So, basically, I know it sounds a little crazy but what they're basically the letter basically, to sum it up is asking you if you want to open up a checking a a business checking account. Because you have so many transactions, they're wanting to know if basically in a roundabout way. I'm sorry, but that's just to sum it up for you, they're just saying like I think you filled out something you you might have done it without even knowing about our business checking accounts. Is that something you might be interested in or?

utterance: Oh OK

utterance: See.

utterance: I mean I guess so considering you know the business is really starting to take off and boom.

utterance: Right.

utterance: And I think we'll realize honestly that there was technically a difference.

utterance: Oh.

utterance: Yeah.

utterance: You OK. Well is it is it something that you would want to to do?

utterance: Yeah, absolutely. It's it's definitely something I I I want to get for for my business. I'm I'm guessing. I guess that's the next step I need to do.

utterance: OK.

utterance: To move forward, to help grow my business even more.

utterance: I can help you set that up, if you'd like. No problem.

utterance: OK so

utterance: what would you need from me? I

utterance: Oh.

utterance: Do you have a few minutes? I'll just go through all the information that we need from you.

utterance: OK.

utterance: And I can set that up for you?

utterance: OK.

utterance: Right now if you'd like?

utterance: Sure.

utterance: I can get the process started. OK, do you happen to have your driver's license number on you?

utterance: Hold on. Let me get my wallet Hold give me one second.

utterance: Sure.

utterance: Take your time. No problem.

utterance: OK, I'm back.

utterance: OK.

utterance: All right. So that number is eight zero.

utterance: OK.

utterance: Zero three one.

utterance: OK.

utterance: Mhm.

utterance: Six seven four.

utterance: OK, and what state was that issued from?

utterance: That's Delaware.

utterance: Great. OK, and your PIN number?

utterance: The PIN is eighteen eighty.

utterance: OK. And your email?

utterance: Email is Larry Reed nineteen eighty.

utterance: OK, and is the L lowercase or is it capitalized? OK. And what's the name of your business?

utterance: Capital

utterance: the business is Reed Corporated.

utterance: Awesome, and are you the sole owner?

utterance: I am.

utterance: OK, and what date was your business established?

utterance: it was September twentieth.

utterance: Mhm.

utterance: Twenty-twenty.

utterance: OK. And your gross annual sales?

utterance: it's it's around eighty thousand dollars a year.

utterance: OK. And do you have your tax ID number on you Mr. Reed?

utterance: Hold on, let me get that for you as well.

utterance: OK. No problem.

utterance: OK, you ready?

utterance: Yes.

utterance: All right, that number is three one.

utterance: Mhm.

utterance: eight eight six.

utterance: Mhm.

utterance: One one seven oh nine.

utterance: OK. And what is your business address?

utterance: The business address is the same as the home address.

utterance: Oh, right. OK. Perfect. So, that's where you want your mail, obviously?

utterance: Yes.

utterance: OK And you do want a business checking account?

utterance: Yeah, I I I guess it's time. I I If the bank's sending me a notice, beating around the bush about it, I guess I guess it's truly time and I really need to.

utterance: Hello.

utterance: Right.

utterance: You know. Differentiate the the two.

utterance: Right. OK. So what is the initial balance that you want to use to open up the checking, do you know?

utterance: Let's go with ten thousand dollars.

utterance: OK. And do you have a funding bank? that that's gonna come from. Cause I'll need the funding bank account number.

utterance: Yeah, yeah. It's I guess you need, you need the account number, the routing number?

utterance: OK sure.

utterance: Yeah.

utterance: Yes.

utterance: Which one would you like first?

utterance: the account number first.

utterance: All right, the account number is zero nine.

utterance: OK.

utterance: One five.

utterance: Seven one six six three.

utterance: OK, and when you're ready I'll take the routing number.

utterance: OK, the routing number is zero eight eight six one one seven.

utterance: OK.

utterance: Oh nine.

utterance: OK. Great. Hold on one second, I'm putting it in. Sorry, my system's like a little bit slow.

utterance: You you know, there there's just so and that's funny like in this day and age when it's a almost twenty twenty-two, we're closing in on twenty twenty-two.

utterance: Right.

utterance: And we still have too much slowness going in Wi-Fi in computers, and phones.

utterance: I know. It is crazy. All right. So, that's all set up for you.

utterance: It's crazy

utterance: OK.

utterance: Right now. So, I'm gonna send you an email.

utterance: OK.

utterance: Just click on that link and follow the prompts and your your checking account will get started.

utterance: OK.

utterance: And did you want a card to go with that?

utterance: No, that's fine.

utterance: OK. Is there anything else I can help you with today, Mr. Reed?

utterance: I think that's everything.

utterance: All right, have a great day.

utterance: You too. Thank you.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Alma. How may I assist you today?

utterance: Hey Alma. This is Corrie with Total Yard Management. Listen we have got a new office manager. And to be honest I am not that confident with her book keeping abilities. So I dunno. I'm I'm just looking over the numbers and something doesn't seem right to me.

utterance: Well ma'am if you would like I'd be more than happy to look at your accounts with you now were you wanting to just check the account balances? Or would you like to go ahead and go over all of the recent transactions?

utterance: Well I tell you what Elma. I'm sorry Alma. Let's go ahead and just check the balances. And if the balances are looking good then there's really I guess no need to look through the transactions. But if they're not, then yeah we probably do need to go ahead and look through the transactions.

utterance: I'd be more than happy to help you with that ma'am. Let me just get a little bit of information from you so I can pull up your accounts, OK?

utterance: OK great thank you.

utterance: May I have your first and your last name please?

utterance: yes ma'am. This is Corrie. C O R R I E. And my last name is Siegle. S I E G L E.

utterance: Thank you Ms. Siegle. May I also have your date of birth please?

utterance: Yeah it's March the sixth nineteen sixty-two.

utterance: March the sixth nineteen sixty-two. Thank you Ms. Siegle. And may I have your PIN number please?

utterance: Yes ma'am. That is zero eight nine, zero two zero six nine.

utterance: OK thank you Ms. Siegle. And may I have the account number for the first account you'd like to check on?

utterance: Yeah sure it would be our preferred checking. And let's see that number is nine eight four, nine five seven nine six four seven.

utterance: Thank you Ms. Siegle. I have nine eight four, nine five seven nine six four seven. Was that correct?

utterance: Yes ma'am. It sure is.

utterance: OK wonderful just one moment.

utterance: OK let's see. I'm showing that balance is forty-eight thousand three hundred ninety-two dollars and eleven cents.

utterance: Oh wow. OK forty-eight thousand three ninety-two eleven. That's exactly what she has on here. I tell you what let's go ahead and check our smart savings if that's OK. And I guess maybe she's just keeping the books in a way that I am not completely familiar with. But you you know if those balances look good I guess I will just let her do her thing. I might actually call back and double check in a couple weeks but you know. You know.

utterance: Oh yes ma'am I completely understand. may I go ahead and have the account number for your smart savings?

utterance: Yes ma'am. It is seven one seven six three four five eight two nine.

utterance: OK thank you Ms. Siegle. I have seven one seven, six three four five eight two nine?

utterance: Yes ma'am that is correct.

utterance: Thank you Ms. Siegle just one moment.

utterance: OK I'm showing that balance is sixty-two thousand eight hundred forty-one dollars and thirty-six cents.

utterance: Oh wow. OK. She's doing great then. That's sixty-two eight forty-one thirty-six cents, correct?

utterance: Yes ma'am that is correct.

utterance: OK wonderful. I kinda feel bad for calling and double checking behind her now but you know it's never is better safe than sorry.

utterance: Yes ma'am. I completely understand Ms. Siegle. And yes it is. And just a reminder you know that you can go to WWW dot Intellibank dot com at any time a day any day of the week. And you can access the free online banking from there. And you can double check on all the account balances and all of the transactions and everything just to make sure everything's all right.

utterance: Oh I dunno why I never think about that. I'm just so used to calling people.

utterance: Well that's not a problem Ms. Siegle. That is absolutely what we're here for. And I don't mind one little bit helping ya.

utterance: Oh well Alma thank you so much. You've been so sweet today.

utterance: Thank you so much Ms. Siegle. Was there anything else I could assist you with?

utterance: No ma'am that'll be all. Thank you so much.

utterance: And thank you for calling Intellibank. And have a wonderful day.


utterance: Hello this is Dan Springfield at Intellibank. Thank you so much for calling us today.

utterance: what can I help you with and who do I have the pleasure of speaking to?

utterance: Hello. This is Billy Thornton.

utterance: Mr. Thornton. Thank you so much for your call.

utterance: I'm a I'm a need a bit of information so we can access your account. OK. What's your full name?

utterance: Billy Thornton.

utterance: Thornton. OK. Fantastic. Can you provide your birthday?

utterance: Yeah. it's zero five twelve nineteen eighty-five.

utterance: All right. Fantastic. Fantastic. All right and what city are you based in?

utterance: I'm based in Los Angeles, California.

utterance: All right and what's your ZIP code?

utterance: Ninety-three fifty-five zero.

utterance: All right. Fantastic. Mr. Thornton can you please provide your social social security number?

utterance: Yes. forty-four thirty-five I'm sorry forty-five forty-four three, thirty-five thirty-eight, seventy-seven.

utterance: OK. Thirty-eight, seventy-seven. Got it. also, I'm going to need to ask you your four digit PIN for this account.

utterance: yes it's forty-four eighty-eight.

utterance: You got it. Forty-four eighty eight. All right and also your drivers license number.

utterance: Yes, it's Y eight zero forty-three, eighty-five two.

utterance: All right. Fantastic. All right and so we're we're accessing your account. All right. Yeah I see you have a you have a business account with us?

utterance: Correct.

utterance: All right so what what can we do for your today?

utterance: Well you know, I started my business a few years ago man. Wait, this is a a Riverside bank?

utterance: No, this is actually Intellibank.

utterance: Oh shoot. Intellibank. Oh I'm sorry that's that another that's another venture I'm on. Sorry man, just going on all over the place, calling everybody.

utterance: Yeah. Intellibank. Yeah.

utterance: Yeah we're.

utterance: It's it's OK. I I get it. Absolutely.

utterance: Well, yeah man. I started, you know, started my business years ago and oh I'm sorry. I'm a little tired. making a lot of money man and just doing a lot of things and talking to a lot of people that we're making you know, just new opportunity and making it very accessible for people and man it's paying off and business is booming and you know, I need to put some stuff away and you know so, I just have to be able to take things to the new level and yeah man. And you know my colleagues told me you should definitely get a business savings account.

utterance: And she set it up and you know, do all those things and then I went to this crypto venture and it was super fun and then I'm probably gonna end up taking a few vacations and you know, just relax and kinda don't want things to just to where I have to manually do anything. Kind of set some things up where I don't have to do that and yeah man I can just be free a little bit, you know what I'm saying?

utterance: I that's wonderful. I I definitely would would love to hear that so I I see on your account that that you have three free you have three complimentary credit reports this year and you haven't used any of them. Would you are you interested in in getting a credit report from us?

utterance: Oh yes, I need a credit report as well.

utterance: OK. Fantastic and so would you like that in the mail or would you like that emailed to you?

utterance: I'm how about both?

utterance: OK. So the email we have on file is J Bigs at Yahoo dot com.

utterance: Yes, that's it.

utterance: All right and the address we have is three sixteen Broxston Avenue, unit four thirteen nine zero zero one four Los Angeles, California.

utterance: That's it.

utterance: All right. Fantastic. All right. So I'll have that sent out to your email and your address and is there anything else we can do for you today?

utterance: Yes. well just a credit oh yes I needed a a quick liquidity report as well.

utterance: Oh for your business? Absolutely. We can do that. can you just verify your business name?

utterance: Yes.

utterance: yeah. Lemme get one moment real quick.

utterance: you said you needed the PIN?

utterance: the business name.

utterance: Oh business name. Oh yeah, it's Cryptoworld.

utterance: Cryptoworld. OK and your, are you the sole owner of Cryptoworld?

utterance: Yes.

utterance: OK. Fantastic. Can you just give me the establishment date?

utterance: yes. two thousand five.

utterance: And your gross sales?

utterance: ten billion.

utterance: Wow! OK. Very well. so you so what are you looking to get?

utterance: I need a quick liquidity liquidity report.

utterance: OK. Yeah so your quick liquidity ratio? Is that what you're referring to?

utterance: Yes.

utterance: All right. So it is a point five.

utterance: OK. Cool.

utterance: All right. and is there anything else I can do for you today?

utterance: Awesome.

utterance: No that's it. Thank you so much. Great.

utterance: All right. Well

utterance: Thank you for banking with us at Intellibank and you feel free to call us back with any more questions.

utterance: Thank you.

utterance: Thank you.

utterance: Thank you.


utterance: Hello thank you for calling Intellibank. My name is Travis. How are you today?

utterance: Hey Travis, I'm doing well, how are you?

utterance: Good, good. What can I help you with?

utterance: Well, I I accidently my my dog ate my credit card.

utterance: So, yeah, now I don't have a credit card. But don't really know what to. Don't really know what to do. I don't wanna close my account.

utterance: Right, well you can just request a new credit card.

utterance: Oh OK. Yeah, I'd like to request a new credit card.

utterance: Oh yeah. I can get that processed for you for you right away. I'm sorry that that happened to you, by the way.

utterance: Oh I know. I have a new puppy and you know, he's eating everything. He's really cute. He's a little golden retriever puppy.

utterance: Oh wow.

utterance: Yeah.

utterance: he's Rocky the Golden Boy. He Made him an Instagram account. So, now he's Instagram famous. So, I'm probably gonna quit my job pretty soon cuz he's actually making me a lot of money now. yeah he's he's doing pretty well. I might actually, actually I have to get him a little a little puppy agent. And yeah, we may start submitting him for commercials. So, we'll see. I mean who knows, he could really be my new my new golden ticket so.

utterance: Oh wow.

utterance: Yeah.

utterance: Maybe he'll get his own credit card one day.

utterance: Yeah, well I might have to get him a new credit card. We'll see. At least then he can eat his own. Not mine, right?

utterance: Yeah. Yeah.

utterance: Yeah.

utterance: So.

utterance: so, just need some information from you to process this.

utterance: OK.

utterance: I need your first and last name.

utterance: Oh, first name? Yeah, sure. I was named after my grandfather, so, my name is yeah, pretty rich with history. My first name is Dick. My last name is Jo.

utterance: Date of birth?

utterance: Date of birth is one seven eighty-eight.

utterance: All right, your PIN number?

utterance: PIN number is one seven two five.

utterance: Account number?

utterance: one two three four five six seven.

utterance: So what's the new user new going to be on the card?

utterance: Oh yeah, new username. That is Well it's going to be let's make it you know, Rocky.

utterance: Mhm.

utterance: The Golden.

utterance: Rocky the Golden. Social security number?

utterance: social security number, one two three four five six seven eight.

utterance: And the desired limit on this card?

utterance: Let's.

utterance: let's keep it twenty-five hundred.

utterance: All right. What's the address?

utterance: twenty-two hundred Los Angeles Boulevard.

utterance: Right.

utterance: Los Angeles California, nine zero zero two eight.

utterance: PIN number?

utterance: I forgot my PIN number. I have it written down in my basement so let me do you know what? I'm gonna go. Let me put you on a brief hold and I'll go grab that PIN for you, OK?

utterance: OK. Yeah. Sure, I can wait in here. No problem.

utterance: Great.

utterance: All right, yep, I found that PIN number for ya.

utterance: OK, still here.

utterance: it's gonna be, one two three four.

utterance: One two three four. And, lastly, just need the date of birth of the new user.

utterance: Sure. that is one three two thousand three.

utterance: OK great.

utterance: I'll put in that request for a new credit card. And the physical card will be mailed out. You should receive it, or the new user would receive it in the next seven to ten business days. Did you need a copy for yourself? Cuz I know you said something happened in the beginning. You needed a card for yourself and sent to the new user?

utterance: Yeah. I I would need. Yeah, let's do both.

utterance: OK. I'll send those to two separate addresses. I'll put that in the notes section here in my submission.

utterance: OK.

utterance: OK great.

utterance: And both of those should arrive with the same time frame, but once again wanna thank you for being an Intellibank customer.

utterance: Is there anything else I can help you with today?

utterance: let me think. I don't know. I don't think so. We just no, I don't think there's.

utterance: K, well, if you need anything else, you can access us online.

utterance: Oh OK.

utterance: At Intellibank.

utterance: Dot com.

utterance: Great.

utterance: Or, by downloading the Intellibank app from your smartphone on your smartphone, for free.

utterance: And that is accessible by iPhone or Android.

utterance: And it's access to your account. Twenty-four hours a day seven days a week.

utterance: Oh.

utterance: All right. Perfect. Yeah I'm just check out that mobile app so I don't have to stay on the phone too much longer. OK, sounds good.

utterance: Great. Great. Well, thank you so much for calling in, and good luck with your new credit cards. And, hopefully, the new user will enjoy that as well. And you have yourself a great great great evening.

utterance: Great.

utterance: Thank you so much.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Betty. How can I help you?

utterance: Hi. I need to well I need to find out if you guys have like any kind of like advisors or anything I guess.

utterance: specifically for or does We I mean, we do. Yes.

utterance: I'm not really sure. Can you just tell me what kind you have?

utterance: OK.

utterance: Well, we have tax specialists. That's somebody who does mostly accounting kinda stuff for perhaps a lawyer who specializes in helping to prepare and file your taxes. We also have risk specialists. they're the financial organizers. They basically they're managers that use specific training skills and experience to identify those possible risks that could result in lower cashflow or higher insurance rates for your business. And then we also do have investment specialists and they help you to identify some investment opportunities for your business. All of those are free services for our account holders. And we can get you scheduled to speak to somebody today over while while we're on the phone or you can log online and be able to do that.

utterance: OK. well yeah. I just started an investment account the other day. And so I guess I guess I guess that's who I would need to talk to?

utterance: yes sir. We can get you set up. was that with our Intellibank Wealth Management?

utterance: Yes. That's the account I set up.

utterance: OK. That's awesome. Lemme get a little personal information from you so I can narrow down exactly what we need to help you with today okay?

utterance: All right.

utterance: All right. I'm gonna need to get your name.

utterance: it's Jerry Hoffman H O F F M A N.

utterance: All right Mr. Hoffman. And do you mind if I call you Jerry?

utterance: Yeah, that's fine.

utterance: All right. And can I get your telephone number please?

utterance: Yes. I actually just got a new phone number. I'm not sure which one you have on file. Let's see. My old one is seven oh eight two one two seven three four two.

utterance: Yes sir. That's the one we have on file.

utterance: OK. OK.

utterance: And your new number is?

utterance: seven oh eight five two zero six six three nine.

utterance: All right. Lemme just get that updated in the system. OK. Do you have an appointment a a date that you would like to request for to come in and speak to someone?

utterance: yes. let's do. Well can I do one tomorrow actually?

utterance: Lemme see if I have any availability. Yes, it does look like we have some availability tomorrow. What's a good time for you?

utterance: something around two or three in the afternoon would be good.

utterance: All right. Looks like I have a two fifteen. Would that work?

utterance: yeah, that's fine.

utterance: All right. and How would you like to have that meeting conducted? Would you like to do that online or would you like to come in and speak to someone in person?

utterance: Online would be great.

utterance: All right. We can contact you and do that online. And lemme ask you. Just see what else I need to do. OK. So what time. We've got that down for two fifteen. And we just wanna talk about your new investment Management account is that correct?

utterance: Yes. That's correct.

utterance: OK. I do that down for you to speak to somebody in the Intellibank Wealth Management department tomorrow at two fifteen via an online call.

utterance: OK. And how do I access that call?

utterance: you can go online and when you log on to online it's going to show on there that appointments. And you click on that and it should pop up. Soon as I finish putting everything in and click save, it'll pop up to your computer a little update. You'll be able to see that. So at two fifteen tomorrow, you should be able to do that. We'll also send out a reminder on your phone via text message that you have a two fifteen online meeting with the Wealth Management department.

utterance: OK. And can I also get can I also get that reminder emailed to me?

utterance: You sure can. What's your email address?

utterance: lemme see. I just got a new email address too so lemme give you both of these.

utterance: OK. Well let me get that confirmed in here for sure.

utterance: OK. My my old email address is GC Studios at Gmail dot com.

utterance: OK.

utterance: And my new email address is GC underscore Studios at Gmail dot com.

utterance: OK. All right. I have both of those in there, updated your new telephone number, your new information, and for your email address, and I've got your appointment set up for two fifteen tomorrow with the Wealth Management department. Is there anything else I could do for you today?

utterance: how's your day been going?

utterance: It's been going good. We've had a steady stream of calls today.

utterance: well I guess that makes the day go by faster.

utterance: It does. It's almost time for lunch and I'm hungry.

utterance: Oh, lunch is the best time of the day.

utterance: Yes it is. All right sir, is there anything else that Intellibank can do for you today?

utterance: I can't think of anything.

utterance: All right. Well Mr. Hoffman, you have an amazing day.

utterance: All right. Thank you. You too.

utterance: Thank.

utterance: You. Bye bye.


utterance: Hey good morning. This is Tom at Intellibank. How can I help you today?

utterance: Yeah hey hey Tom. I am looking to invest some money today and definitely in a bit of a rush so what can you guys do for me over there?

utterance: we have a few options. Sounds like we an investment specialist would be the person that that you would need to talk to. They can definitely help you out. Get you set up with several plans and go over your options. can I start with getting your name?

utterance: Yeah. Would you be able to forward them to me right now?

utterance: I can see about that. I'll see if we have any appointments. Let me get your name and a couple of other information just so I can get started and then I can send that over to you. See if they help you out.

utterance: Not right now?

utterance: Well I need your name and account number first to pull it up and then I can see what's available.

utterance: OK OK my name's Jack Wetherby.

utterance: Right Jack. Can I also get your account number?

utterance: Three six four nine two nine.

utterance: OK and a PIN?

utterance: Yeah sixty-five sixty-five.

utterance: All right is there another PIN you have? That one doesn't seem to work.

utterance: That's it.

utterance: Man. Six oh. Can you just forward me to the person now? I gave you my personal information. Can you send send me send me to the person?

utterance: We do have to get another verification there was a question you responded to. Can you.

utterance: yeah.

utterance: What is it?

utterance: you listed can I get the name of your first car? The make and model?

utterance: BMW eighty-four eighty-four.

utterance: All right I apologize for the delay.

utterance: It's all right. It's all right. It's all right.

utterance: all right.

utterance: that worked. OK so you wanna speak with someone right away. I'm gonna look at the appointment. how would you like to do this?

utterance: you guys do appointments right away?

utterance: well it depends we could do an in-person right away, but we can't. We're gonna have to set an appointment for an investment specialist and it doesn't look like we have any.

utterance: So it's not right away. It's an appointment. It's in a

utterance: Future date?

utterance: Right.

utterance: Would tomorrow work? Do something tomorrow morning?

utterance: I want it right now.

utterance: OK we don't have anything available right now. I apologize for that.

utterance: Can you hold on one sec? Can you hold on? Thank you thank you thank you.

utterance: Sure.

utterance: OK hey look man. Look I have exactly two minutes and thirteen seconds left so we gotta take care of this now.

utterance: All right. you know, while we were on hold I I mentioned it to my manager real quick and we do not have anything available today. I really apologize for that.

utterance: OK.

utterance: give me.

utterance: Let's set. Then set it up as soon as possible.

utterance: OK, tomorrow morning, would that work?

utterance: Dude Yeah yes tomorrow morning. I said as soon soon as possible. Why? Are you being condescending to me?

utterance: No no. I I apologize for that. I don't mean that at all. I'm trying to figure this out for you quick as quickly as possible. So we open at nine a.m., would you like an appointment then?

utterance: Fine what What tomorrow at nine a.m. yeah.

utterance: We have we have a few options also. you can do it by phone. you can do an online chat or you can meet in person.

utterance: Can you get your ZIP code and I can figure out you know for In person will be really helpful. You'll get things right away. And .

utterance: OK. Yeah let's.

utterance: Do it in person. my zip code's nine zero zero five two.

utterance: Right looks like you have two options. There's a bank on Beverly Boulevard.

utterance: Yep that's the one. That's the one. That's the one. That's fine.

utterance: OK so nine a.m. you're gonna get a text reminder and you're gonna meet with Regina. She's gonna help you out do you have any specific questions you wanna ask her? I realize that you wanna do investments.

utterance: No it's.

utterance: Fine. Look, dude, dude, you guys can't. If you if you could pass this on to your manager that you guys need to be more specific up front because it was so big to me. I thought you were gonna forward me to somebody right now and now you're telling me I gotta come in tomorrow and it's fine, I'll take the appointment tomorrow, I'll take whatever I can get. But this is so frustrating as a customer. In the future I would suggest if I was running that company, and trust me I've run many companies, that you tell me right away if we can do this now or later. OK? That's all I wanna say.

utterance: I I understand and I will pass that information on. Again I really apologize. Your appointment is set up tomorrow. they should be able to take care of you right away. And again I'm gonna mention this to my supervisor and make sure that you know we can look at other options and maybe a way to to get you information to you quicker. Again sorry and take care thank you.

utterance: OK thanks man. Bye.

utterance: Take care. Bye.


utterance: Hi. Thank you for calling Intellibank. This is Ashley speaking. How may I help you today?

utterance: Good Morning Ashley. How are you doing?

utterance: I'm doing quite well Ma'am. Thank you so much for asking. And how about yourself?

utterance: Well, I'm not enjoying this cold damp weather though.

utterance: Oh I'm so sorry to hear that. I know. It's pretty nasty out here too.

utterance: Oh. The reason I'm calling I need a borrow some money and I was wondering if I can make an application for a loan.

utterance: Yes Ma'am. What type of loan were you thinking?

utterance: A term loan, please.

utterance: OK. I'd be more than happy to assist you with that today Ma'am. I do need to get some information for the application. Let's see. Let's start off with your name, please.

utterance: My name is Luella Robbins.

utterance: OK. Luella. Is that spelled L U E L L A?

utterance: Yes.

utterance: Thank you. And Robbins R O B B I N S?

utterance: Yes.

utterance: Thank you. And may I have your home address please?

utterance: I live at eighteen forty-one Chicago Avenue Springfield, California.

utterance: OK so one eight four one Chicago Avenue in Springfield California?

utterance: That's correct.

utterance: Thank you. And may I have your zip, please?

utterance: Yes Ma'am. It's nine three two six five.

utterance: All right. Thank you. And Miss Robbins, may I also have your social security number please?

utterance: Yes Ma'am It's five six two seven six five one three nine.

utterance: OK. So five six two seven six five one three nine?

utterance: Correct.

utterance: Thank you. And may I have your driver's license number please?

utterance: Yes ma'am I two oh one six eight eight one seven.

utterance: Thank you. So I have I two zero one six eight eight one seven?

utterance: Correct.

utterance: Thank you. And what state is that issued?

utterance: California.

utterance: Thank you. And we do need a four to eight digit pin number for you so if you need to call in and check on your application or after that's approved, if you need to call in and get any kind of information about it, then you will need that PIN number to access your accounts.

utterance: All right. My PIN will be five five two five.

utterance: All right. Five five two five.

utterance: Yes ma'am.

utterance: Wonderful. Thank you ma'am. And may I have your email address please?

utterance: Yes ma'am. It's all small caps. L Robbins thirteen at Gmail dot com.

utterance: All right. L Robbins thirteen at Gmail dot com?

utterance: Correct.

utterance: Thank you. And may I have the name of your business please?

utterance: Yes ma'am. It's L and R Alterations.

utterance: OK. So L and R Alterations?

utterance: Correct.

utterance: Thank you. And are you the sole owner of this business?

utterance: I am the sole owner.

utterance: OK. Wonderful. Thank you Miss Robbins. And what date was your business established?

utterance: November fifteenth two thousand and six.

utterance: All right. November fifteenth two thousand six. And what are your gross annual sales?

utterance: About thirty-five thousand.

utterance: Ok. Thank you. And may I have your tax identification number please?

utterance: One moment. I had it right here. And I've got papers all over my desk. Just a second please.

utterance: Sure. No problem. Just let me know when you're back Miss Robbins.

utterance: OK. My tax ID is four seven nine oh two four six four eight.

utterance: OK. So that's four seven nine zero two four six four eight?

utterance: Correct.

utterance: Thank you so much. And may I have the address of your business please?

utterance: Yes ma'am. It's two thirteen Wayne Avenue Springfield, California.

utterance: All right. So two one three Wayne is that W A Y N E?

utterance: Correct.

utterance: Thank you. It's two thirteen Wayne Avenue. Also in Springville, California?

utterance: Yes ma'am.

utterance: Thank you. And may I have that ZIP code please?

utterance: Oh. Yes ma'am. It's nine three two six five.

utterance: Thank you. Nine three two six five. All right. And I do also need a mailing address for you. That can be either your home address or your business address.

utterance: I'd prefer you mail it to my business please.

utterance: OK. And just to double check. That's the two thirteen Wayne Avenue, Springfield California, nine three two six five?

utterance: Correct.

utterance: Wonderful And how much were you looking for the loan amount to be?

utterance: Ten thousand.

utterance: All right. And for what purpose would this be?

utterance: I need to replace some equipment in the shop.

utterance: OK. So equipment purchases. And how long were you thinking the loan term would be?

utterance: About two and a half years.

utterance: OK. Two and a half years? That's not a problem whatsoever Miss Robbins. And that does actually have all the I have all the information I need for to process the application. Just please make sure and send in your supporting business documentation and we will get back to you just as soon as possible with the results of your application, OK?

utterance: All right. Thank you so much. I'm not sure I understood what you said when you were asking about my address. My address is Springfield and I think you said Springville.

utterance: OK. Yes. OK. Springfield?

utterance: Yes, ma'am.

utterance: OK That's S P R I N G F I E L D?

utterance: Correct.

utterance: OK. Just one moment. I do apologize. Let me go back and and get this edited. OK ma'am. I do have that edited to Springfield California. I do apologize about that.

utterance: That's all right.

utterance: All right. Was there anything else I can help you with today?

utterance: No, I think everything will work out well.

utterance: All right. Well, thank you so much for calling Intellibank Miss Robbins. And you have a wonderful day.


utterance: Thank you very much for calling Intellibank. This is Lori. How may I help you today?

utterance: Hi I need to schedule a payment on my credit card for my business account. How are you today?

utterance: I'm great, how are you sir?

utterance: Good. Good. Good.

utterance: How's the weather by you?

utterance: Oh, it's another day in paradise. The sun is just beautiful.

utterance: aren't you lucky? It's a gloomy, cloudy, rainy day up here.

utterance: Oh.

utterance: Not here. Not here. If I wasn't so busy I'd be at the beach.

utterance: Aww. The beach? Wow. It's too way too cold here. You must be in sunny South Florida huh?

utterance: Yeah, you got it.

utterance: The only place that's warm right now. All right sir, let me just get some information from you. What is your first name?

utterance: My first name is Alex.

utterance: And your last name, please?

utterance: Last name Lopez.

utterance: Date of birth?

utterance: Date of birth six six nineteen sixty-two.

utterance: Six six six two you said?

utterance: That is correct.

utterance: And your pin number?

utterance: Six two six two.

utterance: And the payment account number?

utterance: OK, can you hold on?

utterance: Absolutely sir. Not a problem.

utterance: OK so the account number is eight six seven two three five eight nine two seven five.

utterance: That was eight six seven two three five eight nine two seven five?

utterance: Yes.

utterance: Thank you sir, and the routing number?

utterance: Routing number is six three two nine six one eight.

utterance: And that was six three two nine six one eight?

utterance: Yes.

utterance: Thank you for that information sir. And the payment amount?

utterance: Two hundred and sixty-seven dollars.

utterance: So you would like to make a payment today of two hundred and sixty-seven dollars from account number eight six seven two three five eight nine two seven five onto credit card ending in eight seven one three?

utterance: Yes.

utterance: Absolutely sir. And I heard you say you wanted it to be scheduled. What date did you want it scheduled for?

utterance: Yes. Can you schedule it on eleven seven twenty-one?

utterance: Eleven seven absolutely sir that gives you plenty of time. Your payment isn't actually due until the seventeenth OK?

utterance: Yes.

utterance: All right sir, would you like me to check the balance for you on the card?

utterance: Yes.

utterance: Absolutely. It looks like the remaining balance after this payment would be five hundred even.

utterance: OK. Is there a way to make payments online?

utterance: Why yes sir. You can always set up online banking by going to WWW dot Intellibank dot com and looking up our online banking features. You create your own account and from there you should be able to make payments on any of our accounts. Also print statements, order checks, anything you need.

utterance: OK thank you.

utterance: Anything else I can do for you Mr. Lopez?

utterance: that'll be it.

utterance: All right sir well you have a great day and thank you again for calling Intellibank.

utterance: OK. You too.

utterance: Mhm. Bye bye.

utterance: Bye bye.