utterance: Hi. This is Jamie Cruz at Intellibank. What can I do for you today?

utterance: Hi Jamie. How are you? Yeah. I'm pretty good. I'm kind of dealing with I don't know if it's allergies or a cold right now. I think this weather change is just so much I think, I also just moved to the area, so my body's definitely not used to it. Do you get allergies? Do, do you deal with them?

utterance: I'm good. How are you? Thank you for asking.

utterance: Aww.

utterance: Fortunately, I do not get seasonal allergies, but my, my husband does, so I definitely feel your pain.

utterance: Yeah, I get It feel if I didn't get it every time it comes around. You know, I expect it with the change of seasons, or the change of location, or whatever, but to know if it's like allergies or a cold. That's like the most difficult part. Yeah. Especially in this day and age, you know, you got a cold and nobody wants to be around you and it's like. You know, not every cold is COVID.

utterance: I'll bet.

utterance: Exactly.

utterance: Well, I'm sorry to hear that you're feeling a little bit under the weather. Is there something I can help you with today?

utterance: Yes. I would love to check the yield for a Treasury bond.

utterance: Yeah. I'd be happy to go ahead and help you out with that today.

utterance: Great.

utterance: Can I start by getting your full name, please?

utterance: Yep. So, my first name is Amanda A M A N D A. Last name is Hudson. H U D S O N.

utterance: OK. And can I also go ahead and get your date of birth, Amanda?

utterance: Sure. so it is November seventeenth to sorry, wow, gosh the dates, I tell ya nineteen eight-seven.

utterance: November seventeenth, nineteen eight-seven.

utterance: Mhm. And I know

utterance: What I can just go ahead and give you my account number now, too, cuz I'm sure you're gonna need that. it's five three eight seven seven four two three, five three eight.

utterance: OK. Great.

utterance: OK. And just to confirm. That was five three eight seven seven four two three five three eight. OK. Great. OK. Amanda, so I am gonna to go ahead and pull up your account, but before we can proceed any further, I do need to ask you just a few security question for the integrity of your account.

utterance: Yes.

utterance: OK.

utterance: OK. So, can I start by getting your PIN number, please?

utterance: Sure, it is, let me find it here. Five three three eight.

utterance: Five three three eight. OK. Great. and you might recall, but you answered a few security questions when you created your account, I'm gonna go OK. Well, I am gonna go ahead and ask you those now. So, the first one is, what high school did you go to?

utterance: Mhm.

utterance: hope I remember the others.

utterance: Mhm.

utterance: Williamsburg.

utterance: Williamsburg. OK. Great. And, what is your mothers maiden name?

utterance: Clark.

utterance: Clark. And would you mind spelling that for me? OK. Great. Thank you for verifying that information for me Amanda. I am able to pull up your account. So give me just one moment please.

utterance: Sure. It's C L A R K E.

utterance: OK. Great.

utterance: OK. So I do have your account in front of me and you said you wanted to check, you wanted to get the yield of a certain Treasury bond?

utterance: Yes.

utterance: OK. Great. Can I start by getting the bond type, what time period? A five year bond. OK. Let me go ahead and search for that. Give me one second.

utterance: Yes, it's a five year.

utterance: Mhm.

utterance: OK.

utterance: OK. So, it looks like you have a few. The first one is at seven percent. Did you want me to go ahead and check the other one as well?

utterance: Yeah. Let's do it.

utterance: OK. That one is at six percent.

utterance: OK. Not bad. Not bad. Thank you.

utterance: You're welcome.

utterance: And, is there anything that I can help you out with while I'm on the line?

utterance: Yes. You know, while I have you, let's just go ahead and do this too. I was gonna do it online, but it's probably just easier to do it over the phone with you. I'd like to schedule a loan payment.

utterance: OK. Yeah. I'd be happy to help you out with that. Can I go ahead and get your PIN number again?

utterance: Yes. I'm sorry. Give me one second to find it again. It's five three three eight.

utterance: OK. Great. And, can I also go ahead and get your loan account number?

utterance: Yes, so it is five three eight five four seven oh two five six.

utterance: OK. And that was five three eight five four seven zero two five six. OK, great. And can I get the payment bank account number and routing number?

utterance: Mhm.

utterance: Yes. so account number is seven four eight five five three eight seven seven six. And then routing is oh three two one five eight nine one.

utterance: OK. And just to verify. That was account number seven four eight five five three eight seven seven six. And routing number is zero three two one five eight nine one.

utterance: Mhm.

utterance: OK. Great. And what day did you want the money to be pulled?

utterance: Can I just schedule it for the first of the month and we can just start next month?

utterance: Yes, OK, so you want that to come out December first?

utterance: Yes.

utterance: OK. Great, so I did go ahead and put that into the system. So you should be receiving an email from us shortly and it'll just be a confirmation that you did schedule your loan payment and it'll have the receipt on there too. And, just to double check. That is the loan that you're paying two two hundred dollars a month on, right? OK. Great. Let me go ahead and submit that. OK. OK. Is there anything else I can help you out with? OK. You have a lovely day.

utterance: Yes.

utterance: No, that was it.

utterance: Thanks. You too.


speaker_role: Agent

utterance: Thank you for calling Intellibank Business Solutions. This is Steven, how may I assist you this evening?

speaker_role: Customer

utterance: I need to update my street address of my business.

utterance: OK, I can certainly assist you. Can I have your name please?

utterance: Dan Thomas, T H O M A S.

utterance: And your date of birth?

utterance: May twelfth nineteen sixty.

utterance: And then I will just need your authentication ID PIN number.

utterance: One zero six two.

utterance: Thank you. And can I have you confirm the phone number on file please?

utterance: OK. I don't know if you got my new phone number or not but I'll give you both my old and my new. my old one is six eight nine one seven zero four three oh one. And my new one is six six one two two one three zero five five.

utterance: All right sir, it appears we have the three four one number Or the four three four one number, excuse me, on file. Would you like me to go ahead and update that to your new phone number?

utterance: Yes.

utterance: All right, and that was six six one two two one three zero five five. Is that correct?

utterance: That's correct.

utterance: All right sir, I've gone ahead and updated that and verified you information and I have your account in front of me. And so, you were needing to update the address of your business, is this correct?

utterance: That's correct.

utterance: All right sir, and what is the new address?

utterance: The new address is seventy-six Sunbeam Drive Canyon Country, California nine one three eight seven.

utterance: All right, that's seventy-six Sunbeam Drive Canyon Country, California nine one three eight seven. Is that correct?

utterance: That is correct.

utterance: All right sir, I've got that street address updated for you. And, can I interest you in signing up for online banking today?

utterance: yes.

utterance: All right, great. Can you please confirm the email address that you would like to have your online banking communications sent to?

utterance: D Thomas at ABC dot com.

utterance: All right, thank you sir. And then I have got a username and a temporary password for you whenever you are ready.

utterance: OK, I'm ready.

utterance: All right. Your username is going to be D Thomas zero seven.

utterance: OK.

utterance: And your temporary password is capital E capital S seven eight capital V two.

utterance: OK.

utterance: And then to complete the process, you will just need to go to Intellibank dot com, click on the log in button in the top right-hand corner, enter those credentials, it will then prompt you to create a unique password, and it will then guide you through the rest of the set-up.

utterance: OK. Sounds pretty easy. How's the weather doing up there where you're at?

utterance: Oh, the weather has been pretty good. Rained a little bit yesterday but it seems sunny and and good today.

utterance: That that don't sound too bad. It's starting to rain here a little bit.

utterance: Oh, that's unfortunate but without rain, we can't have dry.

utterance: That's true.

utterance: All right sir, is there anything else I can assist you with today?

utterance: I can't think of anything.

utterance: All right. Well if you don't mind holding on the line, there is going to be a brief survey where you can let us know how we did today and how we can better assist you in the future.

utterance: OK. Thank you.

utterance: Thank you. And thank you for using Intellibank.

utterance: Thank you.

utterance: Your welcome. Have a wonderful day, sir.

utterance: You too.

utterance: Goodbye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank! This is Lori. How may I help you today?

utterance: Hi, how are you today? I'm trying to schedule and appointment with a risk specialist.

utterance: Yes, sir! I can help you with that. Sure!

utterance: Yes. Thank you! You see, I want to invest but need your advice.

utterance: I understand, sir. All right, let me just get some information from you, OK? One moment please.

utterance: OK.

utterance: All right. Can I please have your full name and date of birth?

utterance: Sure! It's Alexander Lopez, six six six two.

utterance: That was Alexander Lopez, L O P E Z?

utterance: Yes.

utterance: And your date of birth was six six. I'm sorry, what was that again?

utterance: Six six six two.

utterance: Six six six two. OK, got it! And I just need your account number, please.

utterance: OK, hang on.

utterance: Sure, not a problem! I can hold.

utterance: OK. It's seven six zero. Four one seven. Two eight nine. Oh, no, sorry! It's Seven six zero four one seven two eight nine nine.

utterance: OK. Actually.

utterance: All right, got it! let me just repeat that back sir, OK? You said seven six zero four. One seven. Two. Eight nine nine. Is that correct?

utterance: Yes, that's correct.

utterance: OK, got it. And may I have your PIN number, please?

utterance: It's six two six two.

utterance: That was six two six two?

utterance: Yes.

utterance: OK, great! Let me see here.

utterance: And just to make sure, you are able to schedule me on Tuesday. That's my day off. Right?

utterance: Yeah! Oh, OK! Let me let me just go back in the computer here real quick, OK, cuz I was trying to find a opening. Seems like they're. Gosh, we're just busy right now! the next Tuesday I have available isn't until the tenth. Is that OK?

utterance: The tenth is a Tuesday?

utterance: Yes, sir!

utterance: OK, good. Good. How about one, around one p.m.?

utterance: one o'clock is. I can do that, sir. Let me just go ahead and make sure, OK?

utterance: Sure.

utterance: All right. Yes sir, I do have one o'clock available. And would you like that visit in-person or online?

utterance: online would be perfect!

utterance: All right, hold on one second, sir. My system's doing an update real quick, OK?

utterance: Sure.

utterance: How's your day going?

utterance: It's going pretty good.

utterance: Yeah? How's your weather?

utterance: it's actually a very nice day today.

utterance: Oh, lucky you, man! We've had this rain for three days! It is just wet and flooded here! The roads are closed. It has been awful!

utterance: Well, I'm sorry to hear that.

utterance: Ugh, don't be sorry. I'm just glad you're not having to deal with this. All right. Let me see here, sir. All right. It looks like I have that all set up for you. Let me just go ahead and get your email address.

utterance: OK. It's A L O P E Z at Gmail dot com.

utterance: Thank you for that information, sir. You said A L O P E Z at Gmail dot com? Is that correct, sir?

utterance: Yes, ma'am.

utterance: All right! Well, let me just wait a second here, keep you on the line. I want you to make sure you get my email verification. It's got all your confirmation information for that appointment.

utterance: Sure.

utterance: You let me know when you receive it, OK?

utterance: OK. Thanks! I just got the email. Thanks again!

utterance: All right! You're very welcome, sir! Well, you have a great day! Is there anything I can do for?

utterance: how about if I wanted to check my account online?

utterance: Oh, sure sir! You can always go to WWW dot Intellibank dot com and look up our online services. All right?

utterance: OK, yes. Thank you very much.

utterance: You. You're very.

utterance: Welcome, sir! Have a great day!

utterance: OK.

utterance: Mm, bye bye!


utterance: Hello, thank you for calling Intellibank. My name is Mason. How can I help you today?

utterance: Oh hi. How's it going?

utterance: Oh I'm I'm fine. How are you?

utterance: I'm good thank you.

utterance: Mhm.

utterance: How are you today?

utterance: Oh I'm I'm fine. How are you?

utterance: I'm good thank you.

utterance: Great.

utterance: What are you up to today?

utterance: Oh just putting in my hours here at the call center as I do Monday through Friday.

utterance: Oh that's fun.

utterance: Sometimes Saturday.

utterance: You never have to work weekends?

utterance: well sometimes Saturday.

utterance: Oh yeah.

utterance: Mhm. but a.

utterance: How long you been doing this job?

utterance: Wow well two thousand seven I started. I did s- take some time off in two thousand fifteen work in another field and then I came back in two thousand seventeen.

utterance: Mhm.

utterance: So.

utterance: What were you doing in the in between there?

utterance: I was helping build the stadium for the Las Vegas Raiders in Las Vegas

utterance: Oh my

utterance: Gosh. Yes, I've seen it. I've drove past it.

utterance: Construction. Uh-huh.

utterance: Oh wow.

utterance: Yeah I d-

utterance: Isn't it interesting it's still within range so to speak?

utterance: From Las Angeles?

utterance: No from Mandalay Bay.

utterance: Oh wow you a frequenter of Mandalay Bay Resort and Casino?

utterance: Well I was I happen to be there that one night. You know what I'm talking about? Jone and you know. shot some people. Anyway, I just was looking at that. I was like wow that's interesting. You think they would of maybe moved it a couple of streets over. Anyway, how are you? let's get to let's get to I could talk about these conspiracies theories all day.

utterance: Yeah, you were calling about?

utterance: Oh what the heck was I calling about? Oh my God, I got t- got to talking to ya and completely forgot what I was talking about.

utterance: That's OK w- I can get you on track here.

utterance: Sure.

utterance: W- so y- you do bank with Intellibank?

utterance: Oh yes of course.

utterance: Mhm.

utterance: And your looking

utterance: Oh I know what it is. I just remembered. You ready for this?

utterance: of course.

utterance: Credit report. H- How am doing?

utterance: Oh you wa-.

utterance: You wanna get a credit report?

utterance: I'd certainly do.

utterance: Sure I can look that up for you. Should should just take a minute or two.

utterance: Mhm.

utterance: could I get your first and last name?

utterance: Yeah it's Jamel Crawford.

utterance: Jamel Crawford?

utterance: Mhm.

utterance: Date of birth?

utterance: My day of birth? That's the day I was born right?

utterance: That's correct.

utterance: OK it's October second nineteen eighty-one.

utterance: October second nineteen eighty-one. OK.

utterance: Yeah.

utterance: And your four digit pin number?

utterance: Oh it's it's oc- it's one zero zero one.

utterance: All right. That went through.

utterance: Oh good.

utterance: Now would you like to receive this credit report by mail? By email?

utterance: Ho- how about this can I can I just cover blanket it? You know give me the email, give me the mail, tell me over the phone?

utterance: Absolutely and we actually do offer a free credit report every three months as a service to our customers so I will definitely send you this out right now. And this is also free of charge but just so you know do you wanna sign up for that? That service? It's free.

utterance: OK sure. As long as it's free. I don't want any back door you know charges or anything.

utterance: OK.

utterance: Certainly understand sir. Don't like any surprise charges myself.

utterance: No

utterance: Sir.

utterance: All right. So I'm gonna send that. And then the email we have on file can you verify that?

utterance: Yeah Jamels ski resort rentals at Gmail dot com

utterance: OK. All right I sent that off to you and you'll also receive the one by mail in three to five business days. OK?

utterance: Is there anything else I can help you with?

utterance: shoot. Let me look at my to-do list today.

utterance: That's OK. Just to let you know we also have a number of loan offers right now.

utterance: Mhm.

utterance: Especially in these times we offer two different small business loans. The SPA seven A loan and the SPA five oh four loan.

utterance: Wow that sounds pretty cool.

utterance: Right.

utterance: I don't think I'm gonna get a loan today though. I I've got enough all sorts of trouble.

utterance: OK well anything else I can help you with sir?

utterance: no. You know what I gave you the wrong name. I gave you the wrong name on the can I call you back? I wanna call you right back. My name's not Jamel.

utterance: Oh Oh I've sent that credit report off.

utterance: Well I'll call you right back.

utterance: OK thank you sir so much. Bye bye.


utterance: Thank you for calling Intellibank, my name is Daisy, how may I help you?

utterance: Hi, Daisy, right now I'm getting my statements through the mail, but that doesn't really work for me anymore and I'd like to change it to email.

utterance: Certainly, I'd be happy to help you with that. Let's pull open your account. What is your full name and address?

utterance: George Emory, one twenty-one Parkside Acres, Branson Missouri, five five three two four.

utterance: Thank you, George. What is your phone number?

utterance: Six one two three eight nine four six eight three. and just in case you need it, my email is G Emory trades at Hotmail dot com.

utterance: Great, thank you. What is your date of birth?

utterance: September twenty-first, nineteen ninety-nine.

utterance: Thank you and what is your pin number?

utterance: I have it around here somewhere, written down on a post it note. Do you mind giving me a second while I go look for that?

utterance: Certainly, take your time.

utterance: All right, I got here, it is sixteen sixty-two.

utterance: Thank you, George. Can you verify your Intellibank Business Total checking account number for me?

utterance: It's zero zero one six three nine two two one seven.

utterance: Thank you and your balance on that account is four thousand two hundred sixty dollars and fifty-three cents. Now you said you'd like me to change your statement delivery from mail to email.

utterance: Yeah.

utterance: And the email that you provided G Emory Trades?

utterance: Yeah.

utterance: OK. I will go ahead and make that update. It takes about twenty seconds for the system to process the update.

utterance: Great.

utterance: How's your day going Daisy?

utterance: Oh, it's going good. We're having some beautiful sunny weather today. I love it in the fall when you have, you know, low eighties kinda days.

utterance: yeah over here it's really bad. It's been storming all day all day and all night.

utterance: Oh no are you having floods?

utterance: Not yet but I'm pretty sure soon. Some one of the levies uptown is gonna break I'm sure.

utterance: Oh no well I hope that doesn't happen. OK your delivery method of your monthly statements has been updated to email. Is there anything else I can help you with today George?

utterance: Yeah, I got a message in I got a letter in the bank talking about Bank's business sober card, something like that. I'd like to know more about that.

utterance: Intellibank?

utterance: Yeah, Intellibank.

utterance: OK, it sounds like you're talking about our IntelliBusiness Silver Card?

utterance: Yeah, something like that.

utterance: All right, and you just want me to provide you with some extra information about it?

utterance: Yes ma'am.

utterance: Sure. our IntelliBusiness Silver card is meant for small and medium size businesses. It allows you to reduce the administrative charges and manage easily the expenses of your cards online. It comes with no preset spending limit, so it can adapt to your needs based on your spending behavior, payment history and credit profile. There's no annual fee. You earn unlimited one point five percent cash back on every purchase made for your business. You can redeem rewards for cash back, gift cards, travel, and more. You earn rewards faster with employee cards at no additional cost. You could set individual spending limits for greater control over your company's expenditures. Your card transactions will be monitored for possible signs of fraudulent activity using our real time, state of the art fraud monitoring systems. You won't be held responsible for unauthorized charges made with your card or account information. You can customize your card with your own business logo and design. and through the end of the year George, we are offering a promotion in which you can earn seven hundred dollars of seven hundred and fifty dollar bonus cash back after you spend seven thousand five hundred on purchases in the first three months of account opening How does this sound George? Would you like to go ahead and sign up for this card today?

utterance: No, I don't want to sign up for it right now, but it does sound interesting.

utterance: OK, George, you don't want to sign up now. Would you like me to send you an email?

utterance: Yes, please.

utterance: Absolutely, and is there anything else I can help you with today George?

utterance: Nope. That's it.

utterance: OK, well we appreciate your business here at Intellibank. You have a wonderful day.

utterance: Thanks you too.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Good morning. This is John at Intellibank. How may I help you today?

utterance: Hey John. my name is Stephanie. I was actually looking to make a wire transfer. I believe that's what it's called. I need to send a friend of mine some money.

utterance: OK. That works. I can certainly help you with that. can I get your first and last name?

utterance: It's Stephanie Garcia.

utterance: OK, Ms. Garcia. And what's the name of the business and the account number?

utterance: Oh, sorry about that. yeah, my business name is Golden State Window Wash.

utterance: Still there?

utterance: And the account number please?

utterance: It is wait OK. It is four seven nine zero six nine six two five four.

utterance: Perfect. Thank you for that information. And what would you like to do today?

utterance: I wanted to see if I can just transfer some money to my friend. what is your guys' minimum? Like how much can I transfer over? He doesn't have a bank account with you guys. I'm actually transferring it to Chase.

utterance: Oh, you wanna do a wire transfer? OK.

utterance: Oh, OK. Yeah, that.

utterance: Yeah, no worries.

utterance: So the minimum is actually three thousand. and the maximum is a hundred thousand.

utterance: OK. I wanna do a transfer of forty-five hundred.

utterance: OK. That works. Let me pull up the form here. so with wire transfers it just takes a little bit of time to get the form ready and then the verification on your part. So we're doing forty-five hundred. And the only thing we're going to need is the account number and also the routing number for that other account. What was that one more time?

utterance: It is at Chase.

utterance: At Chase. OK. Yeah. If I could get that information, account number and the routing info at Chase account and then the name of the recipient.

utterance: OK, so the routing number I have first. It is six two. I'm sorry. It's seven six two one zero zero zero two.

utterance: That's the routing and the account is six seven two zero three two three two eight two.

utterance: OK. Perfect. And what's the name of the gentlemen that we're sending to?

utterance: his name is Mark Lara.

utterance: Mark O'Lara. OK. Perfect. This form is complete. So I'm actually gonna send you what we call a DocuSign. So what that means is you'll be receiving a form to your email. If you can review it and just make sure everything matches based on the information your friend gave you because we don't want any misspellings. Any wrong account numbers or missing numbers, because then it could get sent to someone else or be rejected. So we don't want that.

utterance: Oh, OK. OK, and how does this work? Like how do you send it to me?

utterance: what's your email currently that you can receive this ASAP?

utterance: Oh, OK. it is golden state W W at Gmail.

utterance: OK. Perfect. So you've be receiving this form, this email. And then it's gonna ask you a couple of security questions just to verify it's you. And then you'll be able to review and sign it electronically.

utterance: OK, that works.

utterance: Perfect. So I'm sending it you right now.

utterance: All right. And I just got it. So, yeah, there is security questions. OK. Hang on. I'll need, let me take a look at that.

utterance: OK.

utterance: You have any trouble?

utterance: is this just this one page, right?

utterance: Yep, it's just that one page.

utterance: OK, so I'll, let me take a look. Forty-seven hundred. I'm sorry, forty-five hundred. so everything look's good but I think you misspelled his name. It's Marc with a C not with a K.

utterance: Oh.

utterance: Oh, I'm sorry about that.

utterance: And then there's actually, I I don't know if I should tell you but he has a middle initial and I'm pretty sure that's how his bank is set up, so.

utterance: OK. Perfect. So, just leave that alone. I'm gonna make a modification and resend that to you.

utterance: OK. do I close out of this?

utterance: yeah, you can exit out. That's fine.

utterance: OK.

utterance: OK. I'm redoing this form now. You should receive it. OK. I changed the the the DocuSign. You should receive it now.

utterance: OK.

utterance: Have you received it yet?

utterance: Yeah, I'm just double checking if his name is spelled right and everything. Looks good.

utterance: OK. That works.

utterance: everything looks good. Yeah, all right, so let me just go ahead and sign it and submit. It says submit, doesn't say send.

utterance: That's fine. Just submit it. That's fine.

utterance: OK.

utterance: And I submitted it.

utterance: Perfect. Let me take a look on my end review everything. Awesome awesome, so I'm pushing this through now. So we actually missed cut off by a few minutes. So I'm actually gonna call my back office to see if we can push this through today, so the funds can be available for Mr. Lara by tomorrow.

utterance: OK. If not, I mean, I understand, I whenever it gets there it will be totally fine.

utterance: Perfect. All right Ms. Garcia, is there anything else I can help you with today?

utterance: No, thank you for your help. Have a great day.

utterance: Thank you so much. Bye.


utterance: Hi, thank you for calling Intellibank customer service. My name is Tony. I'm your customer service representative. How can I help you today?

utterance: Hi. My name's Wade and I'm having some Yeah, I just it's actually I I need to I think I need to change my pin. Actually I just got married. And my wife is just very specific on having I think it's actually might be a security issue. She wants all of our PIN numbers on all of our accounts, financial accounts, to be the same, just for consistency's sake. so Just something with that I guess. I just need help with.

utterance: Yeah, I can absolutely help you. So, based on the information you're telling me, it seems that you want to change your pin number, is that correct?

utterance: Yeah.

utterance: OK. So, let's open up your account and get a look at everything. In order to do so I'm gonna ask for some information to verify your identity. Let's start with your first name and last name.

utterance: OK. First name, Wade. Second name second name last name, Gillette.

utterance: All right and can you spell Gillette for me?

utterance: G I L L E T T E.

utterance: Fantastic, and can I get your date of birth and your PIN?

utterance: OK, date of birth is November eleventh, nineteen eighty. And then my old pin, you want my old PIN, right?

utterance: Yes, that's correct.

utterance: Yeah.

utterance: Old PIN, eight three six six.

utterance: Eight three six six. And what would you like your new PIN to be?

utterance: OK, what my wife would like our new PIN to be is seven seven five three.

utterance: All right. Seven seven five three. Great. So, we are going to go ahead and change that for you. You'll be using this pin whenever you approach ATMs or do online banking, it will be the same pin that you just gave me, and if you'd like to add your wife to the account you can do so online or in person, we can help you with that as well.

utterance: Cool.

utterance: Is there anything else that you'd like help with today?

utterance: yeah, I want to ask you about I need some I need some help financially need some capital see what your guys' options are for like loans or credit or credit cards or and love your suggestions on what you think would be the best fit for me.

utterance: Yeah, absolutely. Well, based on the type of account that you have, it looks like you have a preferred business account with us, which is fantastic.

utterance: Mhm.

utterance: would this loan be for business?

utterance: Yes, absolutely.

utterance: OK, well then I think I can narrow down the loan type for you. There are two type of small business administration loans that I can suggest to you. There's a SBA loan five oh four or an SBA loan seven A and I think I can recommend the seven A one for you with this loan the government takes a certain amount of risk for for the loan with you. So, it is easier to get approved.

utterance: Oh I see. OK.

utterance: OK, got it yeah. OK, yeah. Definitely let's do that one.

utterance: OK, great so I'm gonna go ahead and ask you some information just to get this application moving forward. it's gonna seem a little bit redundant, some of it will be the same information that we just covered. but let's start with your first name and last name.

utterance: Wade Gillette.

utterance: Fantastic and what is your street address?

utterance: Four one one North Saint Andrews Place Los Angeles, California, nine zero zero four eight.

utterance: Fantastic and your social security number?

utterance: It's three seven two zero six two five eight five.

utterance: Great, and what would be your driver's license?

utterance: It's D six seven one seven five two three.

utterance: And the state?

utterance: California.

utterance: Great, and what, I know you just gave it to me, but what is your new pin?

utterance: My new PIN is seven seven five three.

utterance: Fantastic. And what is the email associated with your business?

utterance: It's gonna just be Wade Gillette at Gmal dot com.

utterance: Great, and what is the name of your business?

utterance: It's Good Whole Chips.

utterance: Good Whole Chips Wonderful and are you the sole owner of Good Whole Chips?

utterance: I am.

utterance: Great. When was Good Whole Chips established? What was the establishment date?

utterance: It's June in two thousand fourteen.

utterance: Is there a specific day?

utterance: Yeah, the first of the month. June first.

utterance: OK.

utterance: June first. Gotcha, and what was your gross annual sales?

utterance: About two twenty thousand. Two hundred twenty. Yeah, sorry. Two two hundred and twenty thousand.

utterance: Two.

utterance: Great, two hundred and twenty thousand. And what is your tax ID number?

utterance: Seven five seven eight two two.

utterance: Fantastic, and your business street address?

utterance: Seven forty-seven Montana Avenue Westwood, California, nine five four five one.

utterance: Fantastic and would you like that to be your mailing address too?

utterance: Yes, please.

utterance: Great. So, the purpose of your loan would be to to refurbish? Would you say?

utterance: No, not refurbishing necessarily. I'm I'm investing in more more space, more factory space. companys growing at a at a good rate and I just need yeah I just need more a little more space.

utterance: OK, sounds good. So, what would be the total amount of the loan?

utterance: Mm.

utterance: I need about one fifty.

utterance: One hundred and fifty thousand. I don't think. I don't think that'll be a problem at all. What. What down payment percentage would you like to put down?

utterance: Yes, sir.

utterance: What's a how how how how little do I can I can I put? What are what's my range here?

utterance: You can put as little as five percent down.

utterance: OK, great. Let's do that.

utterance: OK, great. So, five percent of a hundred thousand. Fantastic. And just to finish this up, I'm going to need your funding bank account number and your funding routing number.

utterance: Cool, so my bank account number is three two three five four five six two and then routing number is eight six three zero six one six six four.

utterance: Fantastic. All right, we're going to go ahead and put this application in. It should you shouldn't have any problems getting it approved. You may get a request for more information to verify some of this information that you just gave me, but don't worry. It's all going to be harmless and we'll get you on your way very soon. Is there anything else I can help you with?

utterance: No sir, that's it.

utterance: All right. Thank you for calling, and we appreciate your business.

utterance: Thank you.


utterance: Good morning. This is Seth with Intellibank. How may I be of service to you today?

utterance: Hi Seth. so, just to give you a little bit of background on me, I've been with your company for damn near eight years now, I think. I I I actually think August, this upcoming August, is gonna be the anniversary. Eight years.

utterance: Mhm.

utterance: Oh wow.

utterance: And so yeah I've had I've had all kinds of accounts with you guys. I've had a rewards card, I've had a Gold card, I've had a Platinum card.

utterance: Mhm.

utterance: And I have an auto loan with you guys right now and I also have a small business loan and I run the I run the business with my sister. We specialize in neckties.

utterance: OK.

utterance: Oh, wow. OK.

utterance: Yes, yes.

utterance: They're organically sourced neckties, so we basically use like fruit leather.

utterance: Oh wow.

utterance: To make it. So you know, things like jackfruit, which is you know one of God's greatest gifts to the Earth. You can use every part of the jackfruit. You can eat the fruit and also I don't know if you know this, but the seeds of the jackfruit, you can boil them and they actually taste similar to potatoes.

utterance: Mhm.

utterance: I did not know that. Wow.

utterance: Oh.

utterance: Yeah, yeah. A lot of people don't know it. And something else people don't know is that you can take the skin of the jackfruit and turn it into a type of pleather. So we make the leather ties out of the jackfruit.

utterance: Wow.

utterance: yeah. Yeah, it's a it's a fascinating process. But what I was calling really calling to find out is can I get a paper statement, a paper loan statement, for a small business loan?

utterance: Yeah, yeah. I can absolutely make sure that happens for you. Now, first I'll need to have your first last name and date of birth.

utterance: OK. It's Nina Bonder. So it's N I N A Nina and then Bonder. B O N D E R.

utterance: Mhm.

utterance: Mhm.

utterance: OK. Got it. All right and what is your date of birth, Nina?

utterance: Oh, that's January twelfth, nineteen ninety.

utterance: Nineteen ninety. All right and what is the account number for the one we're referring to?

utterance: Oof, account number. I'm sorry. My my sister usually handles all this. Let me take a moment. She usually has a little sticky note on our fridge with all of our info. Let me. Let me run to the kitchen. One second.

utterance: Mm.

utterance: OK, yeah.

utterance: OK, I have the sticky note. Are you ready?

utterance: Yes.

utterance: OK. So I'm look at three one three one.

utterance: Three one three one.

utterance: Six five nine seven.

utterance: Six five nine seven. All right. And for security verification, what is the name of your favorite animal?

utterance: Oh, easy. Giraffe.

utterance: Giraffe it is. All right. Yeah, they are gorgeous creatures.

utterance: Majestic, some might say.

utterance: Yeah, those their. Those . Have you seen that place where you stay in this hotel and they stick their necks through the the house.

utterance: Oh my god. The one in Texas?

utterance: The windows.

utterance: Yes. Yes.

utterance: Yes, yes. we're actually looking at going at some point.

utterance: Oh, that would be lovely. I've I've always wished about that. But OK. But to solve your problem you said that you want to get your statements.

utterance: Mhm. Yes.

utterance: And they're paper statements that you want.

utterance: Yeah. So we've been getting them by the mail. so if I do this now, I I can get them by mail and by email?

utterance: Mhm.

utterance: Yes, that is correct.

utterance: OK and if I sign up for both of those I'll get the. Will I get the email within twenty-four hours?

utterance: Yes, yes. The email, it it's usually a few minutes, but if our system's backed up it could take a little bit longer. But yes, you will definitely get it in twenty-four hours or less.

utterance: OK.

utterance: Great, cuz we wanna we wanna send our loan statement to our financial advisor.

utterance: OK.

utterance: and we don't have a fax machine to scan our paper one so it it'd be great to get it in the email so we can just forward that to him.

utterance: OK. let me see. What is your email?

utterance: It's it's Nina.

utterance: Mhm.

utterance: Mm so I I gave you that spelling. Nina Bonder.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: Mkay. Nina Bonder at Gmail. All right. Well, put that in there and submitted it. So yes, you should again it could be a few minutes, could be a few hours, but you will definitely get it before the end of the day.

utterance: OK, great. Thank you.

utterance: Is there anything else I can do for you?

utterance: no. I think I think we're all squared away.

utterance: Well, again, thank you for being a valued customer at Intellibank and you have yourself a great day.


utterance: Hello. Thank you so much for calling Intellibank. How can I help you today?

utterance: Oh hello. I would like to set up automatic credit card payments from my account myself because I keep forgetting to make those payments sometime and I have a lot going on with my business.

utterance: All right. No problem. I can go ahead and help you out with that. I'm going to ask you a couple of questions for stuff. So, first, could I have your full name and your date of birth, please?

utterance: OK. My name is Sharleen Peterson and my date of birth is on the twentieth of December nineteen ninety.

utterance: All right. Thank you for that. And could you spell your first name for me, please?

utterance: OK. That will be S H A R L double E N.

utterance: All right. Thank you for that.

utterance: And can I get your PIN number, please?

utterance: That will be two four one three.

utterance: Thank you.

utterance: And could I get the bank account number from which you will fund these payments from?

utterance: OK. That should be three five five six seven nine. Oh, sorry. Can I repeat that again?

utterance: Yes. Of course.

utterance: OK. That is three five four six six eight seven nine two four.

utterance: All right. Thank you.

utterance: And to confirm that is three five four six six eight seven nine two four?

utterance: Yes. That is correct.

utterance: All right. Thank you. And could I get the routing number, as well?

utterance: OK. That will be seven five eight six five four five one zero.

utterance: All right. Thank you. and to confirm, that is seven five eight four three four five one zero?

utterance: not really. It it is seven five eight six five four five one zero.

utterance: All right. Thank you for that clarification.

utterance: And what is the date that you would like to set up these automatic payments?

utterance: That will be next week on Monday.

utterance: All right.

utterance: And, could I also get your credit card number?

utterance: OK. That will be four nine two nine three eight one three two seven five five two two two four.

utterance: All right, and to confirm, that is four nine two nine three eight one three two seven five five two two two four?

utterance: Yes, that is correct.

utterance: All right. Thank you for that.

utterance: All right. I have gone ahead and set up your automatic credit card payments. And they should take effect on the date that you scheduled it for. So your next credit card payment will be automatic.

utterance: Oh, thank you for that, and how is the weather over there?

utterance: Oh, the weather is so nice. Thank you for asking. Yes, it's very warm and sunny where I live. How is the weather with you?

utterance: Oh it's also been sunny weather the past couple of days and I'm hoping it stays like that for the rest of the day.

utterance: Absolutely, me too.

utterance: I had another question and I would like to know, is it, is it possible for me to cancel the automatic payments in future if I wanted to?

utterance: Yes, absolutely. If you will like to cancel the the automatic payments in the future you can call us back or go online and cancel it if you find that it's not working for you.

utterance: OK, thank you for that. And also, how will I know that the payments went through?

utterance: So, each time the payments will go through, you will see it reflected in your bank account. And you could also set up to get notifications through email.

utterance: thank you for that.

utterance: Absolutely, any other questions for me?

utterance: No, that was it for now.

utterance: All right. No problem. Have a great day.

utterance: You too.


utterance: All right Hey, this is Danny in Intellibank. How may I help you today?

utterance: Oh hi Danny I was calling to find out just some information on my loan. I actually I got this auto loan from my company.

utterance: OK.

utterance: we we run food trucks basically.

utterance: OK.

utterance: And but the loan that I actually got was just for our company car that has. I mean our company car that has our logo on it.

utterance: OK.

utterance: So it's really important to us to have this cuz we drive it around town where the taco truck can't go, you know what I mean? Cuz we basically we park those but our cargo is all over town and it's our main method of advertising.

utterance: OK.

utterance: and we're looking to actually expand on that in the future so we might be looking to up our loans soon.

utterance: OK.

utterance: but all this to say is I basically wanted to find out what I owe on the loan for this payment period.

utterance: OK yeah, I can I can get you that information. before I can do that, I'm gonna have to ask you a few questions. First off, what is your first and last name?

utterance: my name is Mitski Laithe.

utterance: Mitski Laithe?

utterance: Mitski.

utterance: Oh, Mitski like like Mits?

utterance: Mits yes, it's M I T S K I.

utterance: OK Mitski all right and then how do you spell your last name?

utterance: It's Laithe L A I T H E.

utterance: OK, that's a good name.

utterance: Thank you.

utterance: And your date of birth.

utterance: February forth nineteen eighty-seven.

utterance: All right and now I also need the account number or the credit card, whatever you have with you.

utterance: OK let's let's go ahead and do the credit card, I'm gonna go grab that, one second I think it's in my car.

utterance: OK.

utterance: Yeah sorry about that I I didn't know you guys were gonna need that I thought you'll just get my name and you'll be able to pill me up in the system.

utterance: Oh no by all means take your time.

utterance: OK, so I I do have my card. Are you ready?

utterance: I am.

utterance: OK, that's gonna be one three five nine.

utterance: One three five nine.

utterance: Six seven eight seven.

utterance: Six seven eight seven.

utterance: Two two four four.

utterance: Two two four four.

utterance: Yes.

utterance: OK.

utterance: Six six one eight.

utterance: Six six one eight. All right and what is the PIN of that credit card?

utterance: One six four four.

utterance: One six four four. OK. Now, Oh I I have one last question for you. What is your childhood street name?

utterance: is there a specific reason you need to know that?

utterance: like it's just a security question. I am not.

utterance: Oh

utterance: Oh oh OK.

utterance: Yeah.

utterance: so I grew up on Maple Grove.

utterance: Maple Grove? And like maple syrup?

utterance: Mhm.

utterance: Uh-huh.

utterance: OK. All right. Oh that's cleared. All right so OK so yours you're calling right now because you want to know about your the auto loan of the company, that's correct?

utterance: Yes yes, I want to know what how much I need to pay this month on the loan.

utterance: OK well looking right now you you've been averaging the the loan was for three hundred and fifty dollars in a month. So.

utterance: OK. OK yeah. OK so if I If I pay that now.

utterance: Mhm.

utterance: And then I can do that this week right?

utterance: Yeah, you can do cuz it's. We have another week left and as long as you pay before this month is over you'll be fine otherwise, you you'll get some you know late charges and we don't want that to happen.

utterance: OK cool and and so once I do that my account will be, you know in the green zone, I'll be good. if I wanted to go ahead and like I said I we're looking to expand to get another company car so we can do more advertising, you know. We're on mainly on the north side now we want to get to the southside as well. If I if I do that would I need to apply for a whole new loan or can I just increase the amount in this loan and just pay more each month?

utterance: You know that is above my pay grade but I could transfer you to someone who could help you better cuz I'm I'm still real new to this like.

utterance: OK that's OK. I'll speak to my husband about it first and then we'll probably give you guys a call back.

utterance: OK.

utterance: I'm probably jumping the gun a little bit.

utterance: Yeah, that's fine that's fine. All right well but Now you you said you want to make that three fifty today or you want next week?

utterance: Yeah. Y-

utterance: Yeah, you can go ahead and do it today.

utterance: OK so we're gonna put in three hundred and fifty dollars and what is your bank account number and your routing number? .

utterance: OK the bank number is five five three nine.

utterance: Five five three nine.

utterance: Six six eight seven.

utterance: Six six eight seven.

utterance: Six three nine nine.

utterance: Six three nine nine.

utterance: Nine nine four five.

utterance: Nine nine four five and the routing number?

utterance: Is three three two one.

utterance: Three three two one.

utterance: Six five four nine.

utterance: Six five four nine.

utterance: Uh-huh.

utterance: OK. Well, that is just wonderful so I have that down so just confirm you want that right now.

utterance: Yup exactly.

utterance: OK put it in the system boom and that is processing. OK well is there anything else I can do for you today?

utterance: No that's it.

utterance: Oh thank you again for being a great customer at Intellibank and I hope you have a glorious day.

utterance: Thank you.

utterance: All right bye bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yeah, I'd like to update my email on my business account.

utterance: Certainly I'll be glad to assist you with that and if you would. if I could just ask what is the name of your. First and last name.

utterance: Benjamin Freeman.

utterance: OK, and what is the business name on the account?

utterance: Ray's Construction Company.

utterance: All right, and let me see if I can get this pulled up here for you, and, Mr. Freeman, in order to make any changes to your account, for account security purposes I'll need to ask a few questions to verify your account. Is that all right?

utterance: That'd be just fine.

utterance: And Mr. Freeman. What is your date of birth?

utterance: three twenty-six nineteen seventy.

utterance: And my phone number is four four two two seven six zero seven three.

utterance: OK, and Mr. Freeman, what is the account number on file with us?

utterance: that number is nine eight four six five nine zero. hang on. that ain't right. Hang on. Let me get you the right. just give let me get this right number. I'll give you the right number. It is nine eight four six five nine one two. That's the right number. Thank you.

utterance: OK, and let me repeat that for you again.

utterance: Nine eight four six nine five one two.

utterance: That's the correct number.

utterance: All right, that's nine eight four six five nine one two.

utterance: Yeah, that's right. That's the correct number, yes sir.

utterance: All right, and the final question here, Mr. Freeman.

utterance: what is the PIN number for your account?

utterance: that PIN number is one seven zero nine.

utterance: Fantastic, and, Mr. Freeman, you mentioned that you wanted to go ahead and update the email that you have on file. Is that correct?

utterance: Yes sir, I want to update. Yes sir.

utterance: All right, and Mr. Freeman, what is the new email that you wanted to change or update on your account?

utterance: That emailed be B Freeman one at Ray's Construction dot com.

utterance: OK. That email that you're changing this or updating it to is B Freeman one at Ray's Construction dot com. Is that correct?

utterance: That's correct, sir.

utterance: All right, and Mr. Freeman, let me make sure I have this updated here in the system for you.

utterance: Thank you very much. I appreciate that.

utterance: and, Mr. Freeman, how's everything going for you today?

utterance: Oh I can't complain. It it's it's been a good day. It's been raining a little bit, but that's OK. Hey.

utterance: It it cleared up pretty quick, you know?

utterance: well you're right. it is certainly been. I know in your business rain might be a good thing. It might not be depending on what type of concrete you're using.

utterance: rain rain ain't ever good.

utterance: I completely understand.

utterance: Yeah, it ain't ever good.

utterance: and Mr. Freeman, are. Let me just ask, I know that you're very busy, but are you familiar at all with our online banking?

utterance: Yes sir, I been playing with it a little bit and last week I did went online and transferred some money to pay the bills. So and I talked with you a few months back and you informed me with that, so I. It worked out pretty good. I tried that. It worked for me.

utterance: Well fantastic. that's excellent to hear. Yes you have a lot of convenience at your fingertips with the online banking. We wanna make it as simple as possible for you, and of course, you also have the ability to stop by any of our branches. we're open Monday through Friday from nine a.m. to four p.m., and of course, when you're online with the online banking if you need to change your phone number again or add additional lines you can do that as well. So you not only can change your email or change your phone number or business address, you can add addresses, for instance if you have additional locations right there online.

utterance: Oh, I That sounds real good. Thank you so much. That's a good idea.

utterance: And Mr. Freeman, is there anything else I can assist you with such as letting you know how much your account balance is?

utterance: that'd be all right. Now thank god everything works out pretty good. I feel like the account balance is within reason right now. I don't think it's overdrawn or underdrawn. I think it's. I'm pretty happy with it right now.

utterance: OK. Well, if there is nothing else, I certainly appreciate of you giving us a call today, and you have a enjoyable rest of the day.

utterance: Thank you so much. You too. Bye bye.

utterance: Bye bye now.


utterance: Hello. My name is Jonesy and I will be assisting you on this call today for Intellibank. How may I help you?

utterance: Hi, how's it going? I was hoping to apply for an S P A seven A. That's your that's your business loan, correct?

utterance: Correct. Yes, the S P A business loan is actually a little easier to apply for than our term loan but I can definitely help you with that. may I ask who I'm speaking to?

utterance: Yes, this is Marcus.

utterance: M A R C U S?

utterance: Marcus, yes, is correct.

utterance: OK. And your last name please?

utterance: Marcus O'Conner. It's O C O N N E R.

utterance: OK. Great. And just to access you in our system may I please have your four digit Pin number please?

utterance: Course it's three seven eight five.

utterance: OK. And just please verify your date of birth.

utterance: Mhm.

utterance: Date of birth is August thirty-fourth nineteen seventy-eight.

utterance: OK. Very good. OK, Marcus, I'm just gonna to be asking you for a a series of questions. I'll streamline this for you as best I can.

utterance: All right.

utterance: Just be aware, I'll be asking for your driver's license and your tax ID number. Do you have those available or do you need me to hold while you get them? And

utterance: can you just hold for second while I find my tax ID number? All right. And be in this case here. Yeah, I I got it.

utterance: Sure.

utterance: OK. Great.

utterance: All right, so we're doing the loan under your name, Marcus O'Connor?

utterance: Yes, that's right.

utterance: All right. And what is the address for your business?

utterance: It is twelve one hundred sorry, one two zero zero.

utterance: Mhm.

utterance: Casen Avenue.

utterance: K. And the city and state please? Sorry. .

utterance: I.

utterance: Oh no problem. It is in Las Vegas, Nevada.

utterance: OK.

utterance: The area code as well? Three seven three three five.

utterance: The.

utterance: The ZIP code. Yes. OK perfect. And is your mailing address the same as your business address?

utterance: yes, it would be.

utterance: OK. Great. All right. And I will need your social security number please?

utterance: Sure thing. Three five three.

utterance: Mhm.

utterance: Five zero eight one three five.

utterance: Very Good. And your driver's license and the state it was issued from?

utterance: driver's license OK. License number is five three zero.

utterance: Mhm.

utterance: Three one zero five eight five four.

utterance: Perfect. And are you the sole owner of your business?

utterance: yes, I am.

utterance: And what year was it established?

utterance: Well, I establishing it I guess in twenty twenty-one.

utterance: OK. Well congratulations.

utterance: Thank you. And oh I'm really excited that I've working restaurants my whole life and finally have the opportunity to open one myself so I'm I'm very excited about this opportunity.

utterance: Well, very good. Well, normally we ask for the gross annual sales for the previous year but in this case since it's a newer business just let me know your gross annual sales to this point.

utterance: OK, cool. Have some projections here. Do you just kinda want it all right I have six month figure right here.

utterance: Just one straight figure of sales will be fine.

utterance: OK.

utterance: So in the six months it's a little slow. I've currently grossed ninety-two thousand.

utterance: OK. Very good. All right. And I'll make note that that's for six months.

utterance: Yes.

utterance: And what is your tax ID number please?

utterance: Tax and ID number. It is eight one seven three two three four three five eight one seven two.

utterance: OK. Thank you so much. And.

utterance: All right.

utterance: And oh, I have another request as well. Is there anyway I could get my phone number changed?

utterance: yes, but let's finish the loan and then I'll be able to do that. Cuz then I'll have to erase all this information. OK. And what is the amount that you'd like to apply for on the loan?

utterance: OK. OK.

utterance: No I understand thank you.

utterance: Oh it's not a huge amount. Probably probably say around thirty thirty thousand.

utterance: Thirty thousand. OK. And the purpose of your loan?

utterance: just kinda basic infrastructure stuff. I'm tryna you know, redo certain parts of the interior. It's just not working for me.

utterance: OK. So would you say a remodel or operational costs?

utterance: It's not an op~

utterance: It's just operational. It's not a whole remodeling. Just couple of tables here and there.

utterance: Got that. Kind of an, I got it.

utterance: OK. And if you are approved there will be a down payment due immediately, between five to twenty percent. What percentage would you like to put down?

utterance: I'm happy with good fifteen percent.

utterance: OK. Great. And then if you are approved I can have this routed right into your bank account, to your checking account with us. And that takes care of the loan. I just sent you a link to your email and you will hear results within seven business days. and then you'd like to update a phone number?

utterance: Fantastic.

utterance: Yes.

utterance: OK. Go ahead and give me the new number.

utterance: New number would be five four three.

utterance: Mhm.

utterance: Two eight one eight seven eight six.

utterance: OK. Perfect. I have updated this actually in all your accounts so that is done.

utterance: That's perfect. Thank you so much.

utterance: Is there?

utterance: So welcome. Is there anything else I can do for you today? Thank you, Marcus. And have a wonderful day.

utterance: You know I think that ought to do it.

utterance: All right. You do the same.

utterance: Bye bye.


utterance: Thank you for choosing Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yeah so is it possible to get my February bank statement emailed to me?

utterance: Yeah I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Kill or Ms. Baker?

utterance: It doesn't matter, you can call me Jill.

utterance: OK Jill. So you're wanting your February bank statement emailed to you, is that correct? Or is that your loan statement.

utterance: So I'm actually needing my loan statement emailed to me for the month of February.

utterance: OK and are you a business owner Jill?

utterance: I am.

utterance: OK Jill so are you an account? is your account a checking or a savings account with Intellibank?

utterance: so it's actually my bank statement that I need and it's a business it's the preferred business checking account and that's one I need a statement for.

utterance: OK. All right so it's the preferred business checking account and we're needing the full bank statement for the month of February.

utterance: Yes that's right. That's exactly what I need.

utterance: OK. I just need to verify some information with you OK? So what is your account number?

utterance: Can you give me just a second to look it up? Give me one moment please. So it's Hold on. Three four zero two nine nine eight.

utterance: OK and what is the name of your business?

utterance: I'm sorry actually, that's not my account number. my account number is three seven two eight two nine five nine and and the business is Johnson controls. I apologize about that.

utterance: That's no problem Jill I've got that corrected. So what is your date of birth?

utterance: It's March second nineteen eighty.

utterance: Thank you and it looks like you account has a four digit PIN number on it for security purposes. Could you share that PIN with me as well?

utterance: Yeah, so that's five seven zero four.

utterance: OK. And Jill just real quick here. would you like to enrol in paperless statements from now on or just need the statement for your February just this once?

utterance: Yeah I just need the February statement just this once but I may think about enrolling in paperless statements later on but for right now I like to get the paper statement if that's all right?

utterance: Yeah that's fine. any time that you decide that you want to change it, you can just give us a call back at Intellibank and we can set that up for you. Give me just a second to get this this ordered for you.

utterance: OK thank you. Have you been outside today?

utterance: I have not. I have not been out since about seven a.m. when I came in the office today.

utterance: It's really beautiful out there. You really should be outside. It's like seventy degrees outside. So it's so pretty.

utterance: Yeah I'm actually out of out of the office in about an hour so hopefully that weather will hold up and I'll be able to enjoy some of it.

utterance: Yeah sorry, I went out. I went for a run this morning. I've done some errands outside. I've done some yard work. It's been really great. if it just feels amazing outside.

utterance: well hopefully I will get off in time to to possibly maybe go enjoy a bike ride or something. it's something I haven't got to do in a while. Jill, can I confirm your email address for you real quick?

utterance: Yeah so that's J Baker at Johnson Controls dot com. And it's J as in Jill Baker, Johnson Controls dot com.

utterance: OK Jill. So I'm gonna go ahead and get that February checking statement emailed over to you now. I did not enrol you in the paperless checking but if you choose to do that at any time, please do give us a call back. be just a second to get that sent over to you. and Jill while I'm waiting here too I do wanna let you know that if you have access to online banking you can actually actually print your statements through your online banking. you'll choose at the top of the page, once you've logged in, you'll see the different tabs for your different account types. You'll choose your checking account. Your preferred checking account there and then whenever you do the dropdown box that'll give you two boxes at the end that will say, one of them will say to to access your banking statements. You'll click on that and you'll select the time frame that you're wanting. You can do it by month, you can do it by year. I think there's a couple different options in the dropdown box for how they use you for that printout. Once you do the printout on it it'll give you the option to to download those. You can either download to your computer or you can print those at that point. So there is an option for you to do that on there as well should you choose.

utterance: OK I'm sorry, I don't mean to have you do it if I could done it myself.

utterance: Oh it's no problem at all you're you're more than welcome to call us back any time here at Intellibank too and we're more than happy to run those for you as well. So I did get that emailed over to you so you've got your February statement emailed over to you and you should be able to see that right now. I do wanna let you know that because there is private financial information on that document that we do require a password. So your password when you click on the link of the attachment of the email it's going to ask you for a pass code and your one time pass code is actually gonna be the last four of your account number. So you'll just type in the last four of your account number and then that should open the the bank statement for that February period for you so that you can access that, download it, read it, however you wanna do it, OK?

utterance: OK, appreciate it.

utterance: All right Jill so I've got all that information emailed over to you. Is there anything else that I can do to help you today?

utterance: So I don't think so. is there actually possibly a way for you to send me the information regarding the online banking?

utterance: Yeah so I can send you some instruction. Just a little resourced instruction that we have for how to print off your banking statements online too. I'll go ahead and email that to you as well. So I'll send that to you as well. and then yeah if you want to If you want to download them in the future from your account directly, it'll just be like a little resource link that kind of explains to you how to do that, so I'll send that as well. if there's nothing else I can do for you today Jill I just wanna thank you for choosing Intellibank and you should receive that email with all that information here very shortly.


utterance: Thank you for calling Intellibank. My name is Steven. How may I assist you today?

utterance: yes I have recently changed my internet provider and I need to know if there's anything I need to do.

utterance: All right sir. I can help you with that. did your email address change when you changed providers or were you given a new email address?

utterance: yes sir.

utterance: All right and do you still have access to your old email address or would you like to change your contact email to your new one?

utterance: let's change it to the new one.

utterance: All right. I can certainly assist you with that. May I have your name and date of birth please?

utterance: Dan Thomas. T H O M A S. My date of birth is May twelfth. Nineteen sixty.

utterance: Thank you and can I have your authenticating ID pin number please?

utterance: One zero six two.

utterance: Excellent. I've pulled up your account information and verified and I can now change your email address. Could you please provide me with your new email address?

utterance: OK hang on just a second while while I look it up.

utterance: Not a problem sir. Do take your time.

utterance: OK I've got it.

utterance: All right sir. Whenever you're ready just give me that email address.

utterance: It is D Thomas at ABC dot com.

utterance: All right. That's D T H O M A S at ABC dot com. Is that correct?

utterance: That is correct.

utterance: All right. I have gone ahead and updated that in the system and removed your old email address so that you will no longer receive any communications there. And could I interest you in signing up for online banking today so that you can update your communication preferences as well as manage your accounts at your own convenience in the future?

utterance: is there any feature associated with it? And when will it become effective if I decide to do that?

utterance: there is zero fee for online banking. we do provide that as a free service for our customers and it will be effective as soon as you finish the set up process.

utterance: OK and that's something that you can do today?

utterance: Yes sir. I can get that started for you and then the set up process will be something that you will have to finish on any internet connected or mobile device.

utterance: OK. Yeah. Let's do that.

utterance: All right. Excellent. And so would you also like all of your online banking communications to go to that same new email address that you provided?

utterance: Yes please.

utterance: Perfect. And then I have got a username and a randomly generated temporary password for you. If you would like to write those down.

utterance: OK. I'm ready.

utterance: All right sir. Your username is D Thomas zero six.

utterance: OK.

utterance: And your temporary password will be E. Sorry that's capital E capital G seven three capital Y seven.

utterance: OK. I've got that.

utterance: All right sir and so to finish the process you will just need to go to Intellibank dot com click in the top righthand corner on the login button, enter the credentials that I have just provided to you and it will then prompt you to create your own unique password for the account and it will then guide you through the rest of the setup to finalize.

utterance: OK. That sound pretty easy. Is your day going pretty good so far?

utterance: Yes sir. My day is going very well. How is yours?

utterance: Not too bad.

utterance: Well I am very glad to hear that Mr. Thomas. Is there anything else that I can assist you with today?

utterance: can you tell me what type of loans that you offer?

utterance: Absolutely. We offer term loans, secured loans real estate loans, and then we also offer SBA seven A and SBA five oh four loans.

utterance: OK and this is in the commercial account. Correct?

utterance: Yes sir. We only service commercial accounts.

utterance: OK. Sounds good.

utterance: All right sir. If there's no other questions or concerns that you have then you have a great rest of your day and there will be a brief survey that is going to come up and you can let us know how we did and how we can better service you and your business in the future.

utterance: All right. I do appreciate it.

utterance: Thank you and we appreciate you being a loyal Intellibank customer. You have a excellent evening.

utterance: All right. Thank you.

utterance: Thank you. Goodbye.


utterance: Good evening, my name is Josephine. Thank you for calling Intellibank. How may I help you today?

utterance: Hi Josephine, my name is Sam and I was calling because I need to make a wire transfer to my external account.

utterance: OK Sam, I'd be glad to help you with that tonight. You'd like to make a wire transfer from one of your existing accounts into an outside account, is that correct?

utterance: You nailed it.

utterance: OK great. Well let me get some information from you and then I'll be glad to help you. the account type that you'll be transferring from?

utterance: are we doing a checking account? A savings account?

utterance: It should be a checking account.

utterance: OK. You know what when I get in. When you provide your account information. I'll. That'll come up for me. Sam, you're first name is it Sam or Samuel?

utterance: It's Sam.

utterance: OK and your last name?

utterance: Prescott.

utterance: And would you mind spelling that for me?

utterance: P R E S C O T T.

utterance: T T OK very good and your date of birth.

utterance: Four twelve ninety-one.

utterance: Four twelve ninety-one All right and your PIN number.

utterance: PIN number would you hold on for just a second?

utterance: No problem.

utterance: PIN number where did I put the blasted PIN number? OK two two eight six.

utterance: Two two eight six?

utterance: Yes.

utterance: OK very good. and for security purposes your mother's maiden name.

utterance: For security purposes huh.

utterance: yes. Sam, we ask you these questions just because we want to always safeguard our customer's information.

utterance: Right. Her maiden name is White.

utterance: White. W H I T E?

utterance: Yes.

utterance: OK. OK very good. And lastly, the account number.

utterance: Do you. Oh four four zero six one nine.

utterance: Four four zero six one nine.

utterance: Yes.

utterance: OK.

utterance: All right I see here that is your your investment account your wealth management account. OK.

utterance: OK and the. You said you wanted to do a wire transfer to an outside account?

utterance: Yes but could I ask you a question right quick about the business the business profound checking?

utterance: the business we have two types of checking account. We have our business total checking and we have a business preferred checking.

utterance: yeah preferred.

utterance: OK.

utterance: What I say?

utterance: I don't remember but I didn't recognize it so.

utterance: Yeah whatever whatever I . But yes that one.

utterance: OK the business preferred yes.

utterance: Yes could you tell me what the interest rate on that on those are?

utterance: Certainly one moment.

utterance: The interest rate right now is five point two five percent.

utterance: Interesting. OK. Thank you that's some. That's some food for thought. Thank you.

utterance: OK. Are you considering opening a checking account with us?

utterance: Perhaps I'm weighing my, you know, pros and cons.

utterance: All right well let us know when we can help you with that. We can go over the differences between the business preferred and the business total.

utterance: Will do.

utterance: All right so going back to your wire transfer. That . Have I answered all your questions about checking?

utterance: Yes.

utterance: OK. Going back to the wire transfer, what is the amount that you would like to transfer from your wealth management account?

utterance: Twenty-seven hundred.

utterance: All right twenty-seven hundred dollars and will we be transferring this to a international or a domestic account?

utterance: It's gonna be international.

utterance: OK.

utterance: It's for my daughter.

utterance: Oh.

utterance: Yes, she has racked up quite a few bills over in Paris.

utterance: Oh.

utterance: And it's Daddy bail me out.

utterance: yeah.

utterance: Well, you sound like a great dad. all right. So the. Do you have the wire routing number, wire transfer routing number?

utterance: I do.

utterance: OK.

utterance: It's two eight one nine seven three seven zero zero.

utterance: OK two eight one nine seven three seven zero zero.

utterance: Yes.

utterance: Great and what is the account number to transfer to?

utterance: It's two two nine two two nine dammit oh I know it has to be longer that but for some reason I wrote. Oh yes. I had to hang up the phone I was in the car. I only have those three numbers. Two two nine damn it.

utterance: Yeah Sam, since it is an outside account, I I won't be able to access that information. Do you want me to hold while you look it up?

utterance: no. I'm gonna have to call her and it's it's about two o'clock in the morning there right now so I'm gonna have to call her tomorrow but thank you anyway. I apologize for wasting your time and.

utterance: OK.

utterance: No, no.

utterance: Not at all, Sam. Please call us back when we can assist you. I'd be glad to finish this for you at that time. Thank you for. Yeah. Thank you for calling Intellibank and you have a great night.

utterance: All right.

utterance: You too.

utterance: Good night.


utterance: Good morning. Thank you for calling Intellibank. This is Cheryl speaking. How may I assist you today?

utterance: Hey, Cheryl! How are you doing today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking. How about yourself?

utterance: I'm doing great! Thank you. I'm calling from Whitman's Candies, and we have two different checking accounts with you guys, the first one we use, you know, for our store deposits and everyday expenses, things like that. And the second account is the one that we use primarily for payroll. and what I'm needing to do is make a transfer from one checking account into the other. I guess you guys call that an internal transfer?

utterance: Yes, ma'am. That's absolutely correct, and I'd be more than happy to assist you with that today. I do need to go ahead and get some information from you, so I can pull up those accounts. OK?

utterance: OK, great!

utterance: Let's start off. May I have your full name, please?

utterance: Yes, ma'am. This is Belinda. B, as in boy, E L I N D A. and my last name is Poindexter. P, as in Paul, O I N D E X T E R.

utterance: Thank you so much, Miss Poindexter. And I do have your last name spelled P, as in Paul O I N D E X T E R. Was that correct?

utterance: Yes, ma'am. That is absolutely correct.

utterance: Thank you so much. And may I also have your day of birth, please?

utterance: Absolutely! My birthday is August the twenty-first, nineteen sixty one. And just in case you need it, our telephone number is area code three five one seven nine one zero eight two six.

utterance: Thank you so much, Ms. Poindexter. I have your date of birth as August the twenty-first, nineteen sixty one, and your telephone number as area code three five one seven nine one zero eight two six. Is that correct?

utterance: Yes, ma'am. It sure is!

utterance: Thank you, and may I also have your pin number, please?

utterance: Yeah! the pin number is zero seven five eight four zero three two.

utterance: Thank you. I have zero seven five eight four zero three two. Was that correct?

utterance: Yes ma'am. Absolutely!

utterance: Thank you so much, and may I have the account number that you would like to withdraw the funds from?

utterance: Yeah! that account number would be our checking account number. Sorry Sorry about that. Here it is. It's six two five seven two eight five five five five.

utterance: Thank you Ms. Poindexter. I have account number six two five seven two eight five five five five. Was that correct?

utterance: Yes, ma'am. It sure is!

utterance: Thank you so much. And may I also have the account number you would like the funds deposited into?

utterance: Absolutely! That's checking account number zero one zero three six two seven zero nine.

utterance: Thank you. I have account number zero one zero three six two seven zero nine.

utterance: Yes, ma'am. That is correct.

utterance: Thank you. And how much would you like to transfer today?

utterance: we need to transfer twelve thousand one hundred nineteen dollars and eighty-nine cents. Excuse me! Sorry.

utterance: That's quite all right, Ms. Poindexter. And just to double check, that was twelve thousand one hundred nineteen dollars and eighty-nine cents?

utterance: Yes, ma'am! That is correct. And also after you get it transferred, could I go ahead and double check on the balance of the account number ending in five five five five?

utterance: I'd be more than happy to check that for you. Just one moment while I get this transferred for you.

utterance: OK, Ms. Poindexter. I do have that transferred over for you. And now we're checking the balance in the checking account number six two five seven two eight. Five five five five. Was that correct?

utterance: Yes, ma'am. It sure is.

utterance: Thank you so much. Just one moment.

utterance: Ms. Poindexter, I see that balance is now at fifty-one thousand eight hundred eighty-nine dollars and fifty-six cents. Would you like me to check the balance of the other checking account as well?

utterance: Oh, no, ma'am. I've got that one down right here. Thank you, though.

utterance: That's no problem whatsoever. Was there anything else that I can assist you with today?

utterance: No, ma'am. You've been very helpful Cheryl. Thank you so much!

utterance: thank you calling Intellibank. You have a wonderful day.


utterance: Thank you for calling Intellibank. This is Margaret. How can I help you?

utterance: Hi Margaret. I had heard that the bank there has got some different specialist services and I was wondering if you could tell me. Excuse me. If you could tell me, which specialist services you offer and if you could kinda tell me what each one generally is.

utterance: Sure I'll be happy to help you with that. Okay Can I get your name first?

utterance: yeah. It's Jerry Hoffman. H O F F M A N.

utterance: Okay. Thank you Mr. Hoffman. Do you mind if I call you Jerry?

utterance: yeah, that is fine.

utterance: Okay, Jerry. So we have a couple of different kinds of specialists here. That are here for you free of service for any of our account holders. let me start with tax specialists. A tax specialist, they're pretty much just like an accountant, a lawyer, someone who specializes in helping to prepare your taxes, file taxes and et cetera.

utterance: Okay.

utterance: All right. We also have some risk specialists. Those are people that are financial managers. they use specific training and skills and experience to identify possible risks that could result in a lower cash flow. Or higher insurance rates for your business.

utterance: Okay. That's interesting.

utterance: And then we also have investment specialists. These are people who are on staff here who help you identify investment opportunities for your business. You know they just kinda look through everything and see what might be a good fit for you and and advise you on that investment.

utterance: OK

utterance: Do you have any questions about any of those?

utterance: No. I do think the the risk specialist sounds like it could be pretty beneficial. I've never had any kind of like risk assessments done for all my business.

utterance: Okay. Well it sounds like this is really something that would be beneficial to you, kinda help you tighten up the bolts so to speak, a little bit here and there. Can you tell me a little bit about your business so that I can assign the your account to the right individuals?

utterance: yeah I am a a independent film studio. and I do a lot of event videography, concert videography music videos. some independent like short film stuff, but mainly music videos and event videos, as well as promotional videos.

utterance: Okay.

utterance: Oh, well that sounds like a very interesting line of work. do you by any chance happen to do weddings?

utterance: no. I really stick mostly on the entertainment side of things. I I work with a lot of different artists on concert tours and stuff like that to help produce their their promotional materials and DVDs.

utterance: Well that sounds very exciting. Okay. So let me get a little bit of information, if you don't mind, so we can get you an appointment set up with one of our risk specialists. Okay?

utterance: Okay.

utterance: All right. I am. Let's see, I got your name and I need the name of your business.

utterance: yes. It is Glen Cairne Studios LLC. And that is spelled G L E N N C A I R N E.

utterance: Okay. And I just need to get your pin number for security.

utterance: Okay. Let me go see. I think I have it written down in my office. Give me just one moment.

utterance: Okay, no problem.

utterance: OK, one minute. I'm still looking. I'm having having trouble finding it. If you give me just another minute here.

utterance: Okay.

utterance: how's your day been going so far?

utterance: It's been good. I've had a lot of had a lot of people coming in. You know it's tax time, so everybody's coming in and getting stuff settled out.

utterance: Oh yeah, taxes are never fun. I've I offloaded them to a to a bank accounting firm a long time ago, so I don't have to deal with that.

utterance: Yeah, that's always best. I don't do mine either. Actually I have one of the tax specialists here at the bank do it.

utterance: Oh that's that's a helpful benefit of working there.

utterance: Oh yes! Very helpful.

utterance: OK well. I can't find my PIN number.

utterance: Okay. Well, unfortunately Mr. Hoffman, I really am unable to go any further with you or give you any further details as far as like setting up an appointment until I can clear that pin number. just it's all just basically for your security. You're welcome to go online and you know go through that the information there. unfortunately, it's also going to also ask for your PIN number so you're you're gonna need to get that before we can go any further.

utterance: Okay. all right. I'll keep looking for it. If I can't find it

utterance: Do I just need to just go to like a local branch or something with ID? Or how can I get that reset if I can't find?

utterance: Yes. I know it sounds a little archaic any more to go to have to go walk into the bank but Yes. You can go to any of the local Intellibank branches there and just have your ID. they're gonna need some of your business ID as well. And they'll be happy to get that reset for you, and then handle it from there.

utterance: Okay and What kind of business ID would I would I need?

utterance: Your probably your tax ID numbers I believe they're gonna ask you for that. Your federal and tax ID numbers.

utterance: OK. Yeah, I've got those for sure so. All right, well hopefully I can find that, but if not I there's a branch not too far away, I don't think. So.

utterance: OK.

utterance: Okay, well I hope that you'll be able to get that taken care of for you. Mr. Hoffman, is there anything else I could do for you today?

utterance: I can't think of anything.

utterance: Okay. Well you have a pleasant afternoon. And as always, we're always here to serve you. Our customer service hours are seven a.m. to seven p.m. Monday through Friday. And of course you can go online at any time.

utterance: All right, thank you so much.

utterance: Thank you. Have a great day.

utterance: You too. Goodbye.

utterance: Bye bye.


utterance: Thanks for calling Intellibank this is Susan, how can I help you today?

utterance: yeah Susan I think it was actually you that I talked to the other day, I called in and opened an investment account.

utterance: OK.

utterance: And I see what was that's my Intel bank wealth management account I think?

utterance: Intellibank wealth management account?

utterance: Yes that's the one.

utterance: OK.

utterance: and I think I'm ready to go ahead and purchase a stock. there's one I've been looking at. I think I wanna buy Apple but can you I hear a bunch of different terms going around, can you tell me what a market order is?

utterance: yes gimme one second. A market order means that you're gonna be able to pay whatever the current price is for that stock market. That's in the stock market for that.

utterance: OK. And are there any fees associated with purchasing the stock?

utterance: Oh, let me double check and make sure. Point two percent.

utterance: OK. sounds good I yeah. I wanna go ahead and buy some Apple stock.

utterance: OK well I've got to get a little bit of information for you from you OK?

utterance: OK.

utterance: All right so can you give me your first and last name?

utterance: It's Jerry Hoffman H O F F M A N.

utterance: All right thank you Mr. Hoffman and what is your birth date?

utterance: July twenty-first nineteen seventy-eight.

utterance: And your customer PIN number?

utterance: Nine three eight zero.

utterance: All right and what is your account number sir?

utterance: gimme just a second let me I have it written down over here somewhere.

utterance: OK.

utterance: OK I've got it.

utterance: All right what's that number?

utterance: Two five zero three eight zero zero three six seven.

utterance: Yes ma'am.

utterance: All right that's perfect thank you so much. And also what is the stock symbol that you're wanting to purchase?

utterance: AAPL.

utterance: That's AAPL. Is that correct?

utterance: Yes and can you tell me how much is that trading for right now?

utterance: It looks like gimme just a second, it's trading for a hundred and fifty one dollars and twenty-eight cents a share.

utterance: OK. let's go ahead and do ten shares of that then.

utterance: All right and do you have the first- stock code?

utterance: Yes it's IIPL

utterance: OK that's correct, I just want to double check with you OK and you're going to do ten shares?

utterance: Yes.

utterance: All right and that is going to be a total of one thousand five hundred eighty-two dollars and ten cents.

utterance: OK yeah that sounds good and that's just gonna come out of the money I deposited into my investment account.

utterance: Yes sir it will. Do you need me to repeat any of those figures for you?

utterance: No I think I'm good on that and then you said that there's a point two percent fee as well.

utterance: Yes sir.

utterance: OK and can you can you tell me when that order will take effect?

utterance: it'll take me to the end of the business day. When everything kicks into gear and you know we update business at the end of the day, so you should be able to see that. tomorrow by opening bell at eight a.m.

utterance: OK and when will the actual shares be purchased?

utterance: give me one second while I double that information for you OK it looks like when the shares are sold on the market that's when they'll be purchased.

utterance: OK. That sounds fine.

utterance: OK.

utterance: Is there anything else I can do for you today?

utterance: Yes since I'm getting into investing and all now, do you have any like investment advisors or anybody that I could talk to there?

utterance: Yes as a matter of fact we do. We have some investment advisors under our Intellibank wealth management. Which is the information that I shared with you when we spoke last about setting up your account.

utterance: OK and how would I get to talk to one of them.

utterance: OK well generally we set appointments up for that which you could do online or you can do here through through a customer service such as myself.

utterance: OK yeah I'll see if I If I need to that and get an appointment set up online.

utterance: OK it's really easy to do, you just log on to Intellibank dot com. And there'll be some tabs and some follow up information for you to follow along in there and that'd help you get an appointment set up with one of our investment officers.

utterance: All right your day been going OK?

utterance: It has been going OK looks like it's. We're gonna be getting a little bit of rain this evening and that'd be awesome.

utterance: that's good, it's been pretty dry as well so.

utterance: Oh here too we got a desk bowl.

utterance: that's never good.

utterance: Is there anything else I can help you today?

utterance: Can you think of anything?

utterance: All right Mr. Hoffman I wish you a blessed day and you have an amazing weekend.

utterance: All right thank you, you as well.

utterance: You as well bye bye.

utterance: Bye.


utterance: Intellibank this is Stephanie, how can I help you?

utterance: Hey Stephanie, how you doing?

utterance: OK, how're you doing?

utterance: I I'm doing pretty good.

utterance: How can I help you today?

utterance: OK, so I just recently got married this past week.

utterance: Oh congratulations.

utterance: Thank you.

utterance: And I I have a business account and I want to add my wife to the business account, officially.

utterance: OK, awesome.

utterance: are are are you married?

utterance: I am not married.

utterance: Oh.

utterance: So there's nobody being added to your business nor personal account?

utterance: Mm not right now.

utterance: Gotcha. Gotcha. Gotcha. one day.

utterance: Not right now. No.

utterance: Well we can we can we can hope. So OK so let's just get some information right off the bat let me get your first name, last name, date of birth?

utterance: the name is Nick. Wilkinson.

utterance: Mhm.

utterance: OK, how do you spell that?

utterance: It's W I. L K. I N. S O N.

utterance: Mhm.

utterance: OK.

utterance: Mhm.

utterance: OK, and what is your date of birth?

utterance: June fifteenth nineteen eighty.

utterance: OK, and your PIN number?

utterance: The PIN number is one five eight zero.

utterance: OK and when you can just give me your account number.

utterance: Alright let me grab that.

utterance: OK.

utterance: OK the account number is, zero eight eight six one one seven zero nine.

utterance: OK so that's zero eight eight six one one.

utterance: Oh!

utterance: Hey wait I'm sorry that I'm I read the wrong. That was my personal account I I need to give you my business account.

utterance: OK, no problem whenever you're ready I'll take that.

utterance: OK, it's zero nine. one five. Seven one. Six six three.

utterance: OK.

utterance: OK.

utterance: Mhm.

utterance: OK, so that's zero nine one five seven one six six three?

utterance: Correct.

utterance: OK awesome. All right, so what is the new users first and last name?

utterance: her name is Susan. And it's now Wilkinson.

utterance: OK.

utterance: Aww that's so sweet, that's so awesome .

utterance: OK, and new users address I know it's obviously yours but just give it to me anyway so I can. OK.

utterance: It is.

utterance: It's it's two oh seven.

utterance: Avon Road.

utterance: OK.

utterance: And that is Springfield.

utterance: Mhm.

utterance: Tennessee.

utterance: OK.

utterance: One nine eight seven six.

utterance: OK and do you happen to have Susan's Social Security number?

utterance: Social? Yes. all right. It's one seven nine.

utterance: OK great.

utterance: OK.

utterance: One one.

utterance: Mhm.

utterance: Two zero six seven.

utterance: OK so that's one seven nine one one two zero six seven.

utterance: Correct.

utterance: OK and do you happen to have her drivers licence number?

utterance: Ooh guess what?

utterance: You don't.

utterance: I do.

utterance: Oh you do? That's great.

utterance: How about

utterance: That?

utterance: You were prepared, you were prepared.

utterance: I was, I

utterance: Was, just in case

utterance: OK.

utterance: All right so her drivers licence number is two two zero.

utterance: Mhm.

utterance: OK.

utterance: Eight nine.

utterance: Mhm.

utterance: Six seven one.

utterance: OK, so that's two two zero eight nine six seven one?

utterance: Correct.

utterance: OK.

utterance: And what state is her drivers licence?

utterance: It's Tennessee.

utterance: Tennessee, OK. and her date of birth?

utterance: it is four oh four, I'm sorry.

utterance: OK.

utterance: one.

utterance: Mhm.

utterance: Nineteen eighty-five.

utterance: OK.

utterance: And do you have a new user PIN number for Susan?

utterance: her PIN number is. Six one. Five eight.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: All right. All right perfect, OK Susan is officially part of the business family.

utterance: It's a beautiful thing I am very happy, and we're gonna celebrate even more than the wedding.

utterance: Ex~

utterance: what kind of business do you have?

utterance: Well, it's it's kinda like it's like a reselling business.

utterance: Oh.

utterance: Yeah.

utterance: Very cool.

utterance: Yeah yeah, we we we work together and now she's officially my wife, she's now officially my partner so we we're in this together for keeps.

utterance: Oh.

utterance: That is so nice. Is there anything else I can help you with? Like did you, were in you interested in online banking at all? have you thought about that yet? I know you're probably busy you just got married you probably went on a nice honeymoon if you want I can just email you the information about it and you can take a look at it at your convenience.

utterance: If you could do that.

utterance: Yeah.

utterance: Yeah, that that would be perfect cuz yeah, we are like trying to enjoy the honeymoon.

utterance: OK.

utterance: Oh you're still on your honeymoon?

utterance: Yeah, well you know when you're a business man you or a business couple you can take that time to enjoy.

utterance: Yeah that's awesome. OK, so what is your email?

utterance: It is N Wilkinson. at Oh I'm sorry, N Wilkinson nineteen eighty. At Gmail dot com.

utterance: Mhm.

utterance: OK.

utterance: OK. All right so I'm just gonna send you over that link, it's gonna tell you all about online banking and then if you decide to after you read about it, there will be a link to prompt you through to set it up, and it's really really easy. I mean they just take you through step by step. But in case you decide to do it and you do have any questions, please do not hesitate to call us back. Our customer service line is open until eight p.m. Eastern.

utterance: So we're always here for you.

utterance: Well thank you very much.

utterance: And

utterance: Your new bride.

utterance: Thank you very much even more.

utterance: And is there anything else I can help you with tonight?

utterance: No that's everything you you did everything we needed.

utterance: OK Mr. Wilkinson, well congratulations again and thank you for calling.

utterance: Thank you. Have a good one.

utterance: All right.

utterance: Bye Bye.