utterance: Hello, thank you for calling Intellibank. My name is Natasha, how can I help you today?

utterance: Yes, I'm calling to get the liquidity ratio for my business account with you guys.

utterance: All right sir, I can certainly help you with that. Before I get that information for you, I'll have to get a little bit of information to look your account, is that OK?

utterance: Yes.

utterance: All right, thank you so much sir. Can I get your first, last name and date of birth please?

utterance: yes, my first name Gabriel Robinson, my date of birth is ten twenty first nineteen seventy-four.

utterance: All right sir, your name listed as Gabriel G A B R I E L Robinson and date of birth, ten twenty-four nineteen seventy-four?

utterance: Yes.

utterance: All right, thank you so much sir. can I have your customer pin please?

utterance: yes, my customer pin is is four four nine five four seven no hold on, that's not it, it's four four nine five four nine.

utterance: All right sir, thank you so much for verifying that information and what is the time period you would like that liquidity ratio for?

utterance: time period, I would like it for on, on the, quote of last year?

utterance: The last quarter?

utterance: Yeah, last quarter.

utterance: OK.

utterance: Sorry about that.

utterance: OK, so you would like it for the last quarter of this year?

utterance: Yes.

utterance: All right sir, so you would like it for the months of July through September?

utterance: Yes, please.

utterance: OK, just one moment please while I look up that information for you. All right sir, your company evaluation at this time for the ratio period of July through September is currently at five point oh.

utterance: OK.

utterance: OK. would you like any more information about any of your companies or any of the businesses you have set up with this bank?

utterance: yes please. well, no for that one. well I wanna ask you a question?

utterance: calculate the rest of your number?

utterance: Yes, sir.

utterance: OK sir, what we do is we actually calculated by dividing the value of certain company assets by the value of curtain your curtain liabilities. So for instance, your assets through July through September of this current business, you have I believe, you have a production company at this address that you have on file, so your production company I brought in a quarter of a million dollars, so we calculated that by your liabilities which is all your fees and including your cost for production and everything else that you have right now to continue in allows you to meet your short term obligations.

utterance: Yes.

utterance: Oh, OK, OK, I get it. why you have a lot of stuff in your day how do you pull your day off like that?

utterance: Oh sir, it's I'm used to it by now. I've been doing it for a good ten years now so, You know?

utterance: That's how you like to drive?

utterance: I just.

utterance: Oh yes sir, I live for numbers, that's pretty much what I been doing all my life, I actually love numbers, so I, this was a ideal job for me.

utterance: Oh wow, well it's very impressive.

utterance: Oh, thank you so much sir. Is there anything else I can help you with, would you like any more reports or informations about this business?

utterance: let me see, no not so far.

utterance: All right, would you like some information about setting up online banking? Do you have that information already or would you like some information about that so that you get, get this information in the future?

utterance: Let's. Can you give me a little bit information about that please?

utterance: You know.

utterance: All right sir, well first, if you haven't already set up your online banking account, you can go to our website at Intellibank dot com, and on the landing page we have a area that's for businesses and the personal banking, you would go into the business account section and then you can set up your personal information with all the information that you have on file for your account. It usually involves similar information that I just asked for today, but you would actually have your checking account or your credit card account, whichever accounts you have set up with this bank. You put that information in, utilize your email address for security purposes or access and then you can set it up and then you'll be able to access everything that we have on file here with your account information. That way whenever you want to you know, check your quick liquidity ratio, you can actually calculate that online yourself and look up that information pretty quickly.

utterance: Oh all right. Sounds good.

utterance: All right sir, is there anything else I can do for you today Mr. Robinson?

utterance: no, that's about it. Thank you for your time.

utterance: All right.

utterance: Thank you so much for your time and for your patience, and for being a client with us I hope you have a wonderful day, again my name is Natasha.

utterance: Thank you.

utterance: Thank you.


speaker_role: Agent

utterance: Thank you for calling Intellibank, this is Jason how may I help you today?

speaker_role: Customer

utterance: Hi Jason my name's Coll Lambach I'm looking that I go ahead and set up some automatic billing. I have my account number here. It's one seven two nine two four. I also got my social last four digits is gonna be four eight two nine and I also have my birth date it's ten twenty-two eighty and then I got whatever else you need as far as my personal information goes.

utterance: OK. Well I just need your name to start but thank you for providing the rest of that information. could I get your date of birth?

utterance: yeah my date of birth is going to be ten twenty one eighty.

utterance: All right and can I get your account number?

utterance: Yeah the account number was one seven two nine two four.

utterance: All right and your four digit PIN.

utterance: my four digit PIN is nine nine two eight.

utterance: OK hold on a second while I pull that up. Oh not too bad, yourself?

utterance: How's your day going so far guy.

utterance: Good good I was just trying to get this automatic billing set up. just opened you know my own play house. So we going to be putting on some Shakespeare plays and stuff. Are you a Shakespeare fan?

utterance: you know I read a couple of Shakespeare plays in high school.

utterance: Oh you should come check us out really. We on Violent, an an old theater we just renovated so we starting to sell tickets.

utterance: All right congratulations. That is quite the undertaking.

utterance: Yeah it's been quite a process but anything for the arts right?

utterance: if you say so.

utterance: Did you need my phone number at all, cuz I I have that as well if you need that. Nine oh five eight seven eight two two four four.

utterance: Oh I didn't need that but thank you again for providing that information. All right. So I am gonna need to get some information on the person that you will be billing. can I please get their full name?

utterance: Yeah so that's gonna be Patrick Reed. So P A T R I C K R E E D.

utterance: All right and can I get their account number.

utterance: yeah the account number is gonna be six two nine five seven four.

utterance: All right. And what is their nine digit routing number?

utterance: the routing number I have here for Patrick looks like it's gonna be nine seven three one one seven two seven two eight nine.

utterance: All right. and how much will we be billing every month?

utterance: so he's gonna be handling our accounting site so the his his rate per month is gonna be two thousand dollar per month.

utterance: All right. Hold on just a moment here. All right well this is all set is there anything else I can help you with today?

utterance: No thank you for helping me out and yeah if you are ever in the area come see a show. hopefully we can turn you on to the live theater.

utterance: Thank you very much and thank you for calling Intellibank you have a wonderful rest of your day.

utterance: All right thank you, you as well.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. This is Rodger, how may I be of service you to today?

utterance: Hey, Rodger. you have I believe you guys call it the security plus loan with you guys coming out to about I think the original was eight hundred eight hundred K?

utterance: I'm sorry, before going forward could that be our secured loan?

utterance: Yeah sure possibly. Let's go with that. I guess secure loan makes sense. I'm saying it was at eight, eight, eight hundred K was the original amount I making payments down over the course of the last couple years I guess I just kinda need that that loan balance is where we're looking to make a few other changes and we might need to make another loan for kind of a large allocation for funds for some big for some big loops that we're, we're trying, trying to make. if you could provide that information that would be great.

utterance: OK.

utterance: All right yeah that will not an issue. I can do that for you. The what I'm gonna need to get started, however, is your first and last name and your date of birth.

utterance: OK first and last. That's gonna be Mike James.

utterance: And your date of birth.

utterance: sorry. Apologies date of birth. that's June first nineteen eighty-one.

utterance: OK and what is the account number for your secured loan?

utterance: one second, let me, let me dig that up.

utterance: No problem. Take as long as you need.

utterance: OK one eight one zero three.

utterance: Oh.

utterance: Sorry, sorry. I didn't hear that you were coming back. Give me one moment.

utterance: Apologies.

utterance: OK are we, are we.

utterance: Yeah. Now go, go right ahead.

utterance: One eight one zero three three three.

utterance: And what is your four digit pin for this account?

utterance: Let me see. Two five seven one.

utterance: OK. Hold on just a moment. This is loading. This should take just a second. Unfortunately the computer's been moving a little slow today.

utterance: Sure. Sure, sure, sure.

utterance: while we're waiting for this to go through I see here that you are not signed up for our online banking. Is that something you'd be interested in hearing about.

utterance: the online banking. yeah I guess it would be a bit of an ease to our, to our services and our needs and be more convenient.

utterance: Yeah in the future whenever you need to check the balance of your loan, all you need to do is go onto our website and all that information is there. You just have to create an account which you can do either by going to Intellibanking dot com or downloading our app at any of the app stores. And it's gonna ask you a couple of questions. Basically the same questions I asked you here today and you just answer those and you're gonna be all set with an online account. So in the future if you need to check your loan balance, you can just pull that up on your computer or your phone and it'll all be right there available for you.

utterance: yeah that sounds excellent. Thank you.

utterance: All right. I am so sorry but I completely forgot to ask you your security questions. You've been waiting this time for nothing. I am sorry to keep you waiting. I am gonna need the last four of your social security number.

utterance: OK that's gonna be nine one two six.

utterance: All right and your mother's maiden name.

utterance: Billy.

utterance: And your first pet's name.

utterance: William.

utterance: And the name of the street you grew up on.

utterance: Stevenson Avenue.

utterance: All right well unfortunately I'm gonna have to let you know that your current loan balance is actually eight hundred and fifty thousand four hundred ninety-three dollars and fifteen cents.

utterance: Mhm.

utterance: Yeah it looks like you have been just making the basic payments and with the interest rate you have yeah. It has gone up.

utterance: OK yeah. I'm gonna have to talk to talk to Mark in the office to see. To get to the bottom of this he was, he was handling this and I kinda picked it up from him to to just get a, get a health check on where we were and it seems he hasn't really, it seems he's dropped the ball.

utterance: Well I'm sorry to hear that. Is there anything else that I can help you with today?

utterance: No you've been you've been great. Very enlightening our current situation.

utterance: Well thank you for contacting Intellibank and you have a lovely rest of your day.

utterance: Bye.


utterance: Thank you very much for calling Intellibank.

utterance: Mm.

utterance: This is Jonathan. How may I help you today?

utterance: Hello, Jonathan. My name is Joanne.

utterance: Hi Joanne.

utterance: Hello.

utterance: Oh so I was calling Intellibank today to acquire some information about possibly possibly getting a corporate business credit card.

utterance: OK well I should be able to help you with that. Do you already have an account with Intellibank?

utterance: Jonathan I do. Yes.

utterance: Oh fantastic.

utterance: Well that's gonna make things even easier.

utterance: Perfect.

utterance: So let's start by logging into your current account.

utterance: OK.

utterance: So what is your full first and last name as it appears on the account?

utterance: Joanne Johannesburg.

utterance: All right and what is your date of birth?

utterance: That would be April eleventh. Nineteen eighty-three.

utterance: And I'm going to need your social security number as well as your state issued driver's license or ID.

utterance: Social security. Three one two one three three two four six one and the driver's license is gonna be D two nine eight seven six four.

utterance: All right.

utterance: Oh I'm so sorry Jonathan. I'm so sorry. The driver's license is D four nine eight seven six four.

utterance: All right let me make a quick change to that. That will not be a problem.

utterance: Thank you.

utterance: Thank you.

utterance: OK and then I just need the four digit PIN associated with this account.

utterance: Mhm. One six six four.

utterance: All right we are in and I do see that you have our business plus account.

utterance: Mhm.

utterance: As well as our business smart savings account.

utterance: Mhm.

utterance: So applying for a credit card today will not be an issue.

utterance: Oh perfect. Thank you so much.

utterance: Do you know which of our three cards you would like to apply for. We have our Intellibank business gold card, our Intellibank business silver card, and our Intellibank business platinum card.

utterance: Mhm.

utterance: I would like to apply for the platinum. Business platinum card.

utterance: All right and what were you looking for the limit to be on that card?

utterance: How about a limit of seventeen thousand dollars.

utterance: OK that should not be a problem seeing how your accounts are standing right now.

utterance: Thank you.

utterance: Great.

utterance: So why don't we go with the silver card.

utterance: OK silver then it is.

utterance: OK So we're gonna go with the silver card and I'm just gonna need the name of your business.

utterance: OK that would be Midas Touch.

utterance: And I'm going to need your business's email address.

utterance: That's Midas touches me at Yahoo dot com.

utterance: And I'm going to need your business's tax ID number.

utterance: Mhm.

utterance: That is three four three one two nine eight six four.

utterance: OK, excellent.

utterance: Mhm.

utterance: And can you please tell me what the total gross income of your business was last year?

utterance: That was forty-four thousand dollars.

utterance: All right and what was the date that your establishment was established.

utterance: Seven thirteen. Two thousand and seventeen.

utterance: All right. So just to confirm.

utterance: Mhm.

utterance: We are going to apply for the silver.

utterance: Mhm.

utterance: Business.

utterance: Mhm.

utterance: Credit card.

utterance: Mhm.

utterance: And that is going to be with a limit of seventy-five thousand dollars.

utterance: Mhm.

utterance: And in order to process that request I am going to need the answer to your security question.

utterance: Mhm.

utterance: Which is what was the name of your first pet.

utterance: Pizza party.

utterance: All one word?

utterance: Mhm.

utterance: OK well I have put in that application.

utterance: Mm.

utterance: due to the amount that you're requesting and the amount that you made in last years gross this is going to take five to seven business days for us to get a answer.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: OK.

utterance: All right.

utterance: Mhm.

utterance: is there anything else that I can help you with today?

utterance: Mm no. Thank you so much.

utterance: Thank you for calling Intellibank. You have a wonderful rest of your day.

utterance: You

utterance: Too.


utterance: Thank you for calling Intellibank. This is Lori. How may I help you?

utterance: Hey there, how are you? I'm hoping you can help me. You see, I need to check my balance.

utterance: Sure, I can help you with that sir.

utterance: To on my own loan for this period. Oh, thank you so much. What was your name again?

utterance: Lori. Lori. Lori, that's nice name. How is your day going?

utterance: It's going pretty good sir. Thank you very much for asking. All right, sir, I just need to get some information for you so I can fulfill that request, OK?

utterance: Yes.

utterance: may I please have your first name?

utterance: That's Alexander.

utterance: And your last name?

utterance: Lopez.

utterance: And your account number please?

utterance: Sure, hold on please. I'm still looking Lori. Can you hang on another couple of seconds?

utterance: Sure, not a problem sir. Take your time, take your time.

utterance: All right.

utterance: Thank you. I'm sorry. I can not find it.

utterance: I see, I see. maybe you have your PIN number sir?

utterance: I'm I'm sorry, I cannot find it.

utterance: I understand sir. I am very sorry, but unfortunately, without that information I will not be able to fulfill your request. I do apologize, but you do understand it is for your own protection, right?

utterance: Yes. Well, that is unfortunate. Let me keep looking and I'll give you a call back, hopefully soon.

utterance: Sure, absolutely sir. But let me just let you know that you can always check your your loan balance online at WWW dot Intellibank dot com. you can just go to our online services center and input your accounting information, when you come across it. And, look that up online. Just in case you didn't know.

utterance: OK. Thank you very much.

utterance: You're very welcome sir. Is there anything else I can do for you today?

utterance: No, that will be it.

utterance: All right sir. Again, if you do find that information you can either give us a call back or look up the information online. OK?

utterance: Yes, thank you.

utterance: You're welcome. Have a great day, sir. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellabank. This is Georgeo.

utterance: How may I be of service today?

utterance: Hey, Georgeo. I'm looking to move some money to a another person, I'm not exactly sure how to do it. They don't like Paypal, they're not really interested in in taking, taking like paper checks cash, they're they're a little particular so how do I do that? Just kind of, I'm guessing bank to bank?

utterance: All right. So, are they an Intellabank customer as well?

utterance: no they aren't sadly.

utterance: Ok, well the fastest, easiest way to do this is gonna be a wire transfer, is this domestic or international?

utterance: this one is domestic.

utterance: All right. Well then there's gonna be a fifteen dollar fee today for that wire transfer. Is that all right?

utterance: Yeah. That fifteen dollars is fine, yeah.

utterance: Ok. Then let's go ahead and proceed.

utterance: I just need to get your first and last name as it appears on your account.

utterance: Bob Micheals.

utterance: All right, mister Micheals. And what is your date of birth?

utterance: August fifteenth, nineteen ninety-four.

utterance: All right. And what is your account number that you will be making this wire transfer from?

utterance: Nine one two, two nine one.

utterance: And what is your four digit PIN?

utterance: Seven four three nine.

utterance: All right. Just gimme a moment here while this loads.

utterance: Now, that if we were international is the is the fee less?

utterance: No, it would actually be quite a bit more. It's thirty-five dollars for international transfers.

utterance: Oh wow right, well good thing I only know United States citizens, I suppose.

utterance: And it would be absolutely free if you were sending it to someone who also had an Intellabank account.

utterance: Oh, okay. I'll have to get them you know Mike to to sign up, make this easier on everybody, I suppose.

utterance: Yes, please tell all your friends about Intellabank.

utterance: Absolutely.

utterance: OK, so I am showing here that you have a current balance in your Intellabank smart savings account of twenty-five thousand, six hundred forty-two dollars and sixteen cents. How much will we be transferring today?

utterance: I'll just need to transfer over two thousand eighty-five dollars.

utterance: Ok, two thousand and eighty-five dollars. That will not be a problem. We can actually do up to ten thousand dollars on these domestic wire transfers. can I please get the name of the person that the transfer is going to?

utterance: Yup, the name is Michael Thomas.

utterance: And what is the name of their bank?

utterance: They're with the Citibank.

utterance: All right.

utterance: And I need their account number at Citibank.

utterance: Ok. it's four four five eight, five nine.

utterance: And I'm gonna need the nine digit rally number as well.

utterance: Yup. five nine, four four five two three seven four.

utterance: And can I get that amount one more time?

utterance: Yup, it's two thousand, eighty-five dollars.

utterance: All right. So, just to confirm, we are sending two thousand and eighty-five dollars from your Intellabank smart savings account. So, with that fifteen dollar fee that means that two thousand one hundred dollars will be debited from your account.

utterance: Correct.

utterance: All right, so I just need to ask you a couple of security questions before I can initiate this transfer.

utterance: I need to know your date of birth.

utterance: Yup, that is August fourteenth, nineteen ninety-nine.

utterance: And I'm gonna to need to know the last four of you social.

utterance: Seven eight, one nine.

utterance: And I'm gonna need to know what the street name was that you grew up on.

utterance: Yes, one second.

utterance: I grew up. I wrote that down somewhere. Let me see, let me see, let me see.

utterance: yes. Watercrest Lane.

utterance: All right. That is correct.

utterance: Ok, your transfer of two thousand, eight five dollars has been initiated. It is out of your account. It should be in your friend's account within the hour.

utterance: But, once it leaves our bank we have no control over how long that is actually going to take.

utterance: But, everything on our end is all done. Is there anything else I can help you with today?

utterance: no, you been great.

utterance: Well, thank you for being an Intellabank customer, and you have a wonderful rest of your day.


utterance: Hello?

utterance: Hi how can I help you today?

utterance: I need to make an internal transfer.

utterance: All right can I have your account number?

utterance: One one three two four five six seven two.

utterance: And how much we looking to transfer?

utterance: Probably nine thousand dollars.

utterance: Nine thousand dollars?

utterance: mhm.

utterance: Great. All right let me put in your account number.

utterance: OK.

utterance: And this is going to this account to a savings account?

utterance: Oh yes.

utterance: Great. All right. Do you know you could do this on your own if your interested to hear more about online banking?

utterance: Well OK maybe I don't really know how to do online banking.

utterance: No well we have an app that's pretty self explanatory if you like to I could give you, send you, email you the link for the app.

utterance: Sure yes please send it to my email.

utterance: Sure what's your email?

utterance: G P O O T seventy-three at Gmail dot com.

utterance: OK while were doing this can I go ahead and get your first and last name to verify the account here?

utterance: Georgia Putara.

utterance: All right Georgia Putara can I also get a date of birth?

utterance: Seven eleven seventy-three.

utterance: Seven of seventy-three and your last four.

utterance: Four two one zero.

utterance: All right Georgia Putara thank you for being our customer for thirty years.

utterance: Yeah.

utterance: So I I emailed you I emailed you the link for the online banking. Take a look at it at your leisure. Don't worry if your not interested but it is a simple way you don't need to sit on hold with me and wait for me to answer questions. It's pretty it gets you it gets easier to use the more you use it and it's already pretty simple to use so go through that information while I type in your account number.

utterance: OK.

utterance: Is there anything else I could do for you today?

utterance: I'm not really sure, you know I I like talking on the phone more then online banking because then you know you ask me if there's anything else I'd like you to do for me.

utterance: I totally get that I like talking to people too. but it's it's certainly appreciated and it makes us feel special here but you know they're gonna there there's sometimes you might need to do things right away so just don't don't be shy about waiting to check the email and we're always here so if you want to call us feel free to call us.

utterance: OK. Are there any benefits that you can offer me today for being a thirty year customer?

utterance: Let me look up real quick, Georgia Putara.

utterance: Well look at that yeah I can offer you a we have a our new credit card for with your great, outstanding credit here we got this one with with member benefits and I see that gets one percent interest and one percent cash back, and it give you miles, and you get access to to the airport lounges.

utterance: Oh.

utterance: Wow.

utterance: All right would you like to sign up for that today?

utterance: I would love to get a reminder email to sign up in like two months.

utterance: OK, great, no problem, let me see here send that email out to you right now Miss Putara.

utterance: Great is there anything else I can do for you today?

utterance: Thank you!

utterance: Well I'm just wondering where are you, where are you located currently on this call?

utterance: I'm in Delaware.

utterance: Delaware, wow. Is it sunny over there today?

utterance: No it's a little cloudy. A little cold front rolled through I had to wear a little sweater to work today.

utterance: What about a scarf?

utterance: No I didn't wear a scarf, how about you, did you wear a scarf today?

utterance: I wear a scarf everyday.

utterance: Well it's that's very great.

utterance: It is.

utterance: Scarves so there must be like summer scarves or.

utterance: Mhm.

utterance: Oh, that's interesting.

utterance: A scarf.

utterance: For every season.

utterance: Interesting I haven't really got into the scarf fad but I dunno maybe I'll look into that.

utterance: Great well thank you so much.

utterance: Yeah of course. I got the two emails out to you the one about online banking and the one about the credit card and is there anything else I can do for you today?

utterance: That's

utterance: It. Thank you so much.

utterance: Mm.

utterance: Thank you very much. Talk to you later bye.

utterance: bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes so I've accidentally left my card in the pocket of my jacket and then I threw it in the dryer and I'm quite certain that it's melted.

utterance: Oh no I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: You can just call me Jill that's fine.

utterance: All right Jill so you've damaged your credit card so we need to order you a new one is that correct?

utterance: Yes that would be perfectly great if we could do that.

utterance: OK so in order to get this order from you I'm gonna have to get some information from you. You do actively have an account with Intellibank, I'm assuming, since you got a card. So what is your credit card or account number?

utterance: Can you hold on just a second since I can't look at that let me look at my bank statement it's OK so that's three four six zero two nine nine eight.

utterance: Thank you Jill and what is the name of your business?

utterance: It's Johnson Controls.

utterance: All right Jill. And your date of birth?

utterance: That's March second of nineteen eighty.

utterance: All right Jill. So it looks like this account has a four digit pin number on it for security. Could you also share that pin number with me as well?

utterance: It should be six four seven eight.

utterance: OK and what City and State are you in Jill?

utterance: I'm in Kansas City and that's that's Missouri.

utterance: OK and what is your street address in Kansas City Missouri?

utterance: It's two one seven Hope road.

utterance: All right and your ZIP code?

utterance: Seven three eight two zero.

utterance: All right Jill and can I get a social security number for you.

utterance: Yes so seven three eight zero two zero seven eight three.

utterance: All right, and your business address?

utterance: So that's eight three seven two Hillshire way in Kansas City Missouri. It's eight three six seven two and then my phone number there that's eight three zero two eight nine two nine nine eight.

utterance: All right Jill thank you for that. I'm not gonna need your phone number right now but I do need to confirm an email address for you.

utterance: So it's J Baker at Johnson Controls dot com and that's J as in Jill Baker at Johnson Controls dot com.

utterance: OK Jill and whenever you get mail from Intellibank, do you receive that at the business or at your home address?

utterance: Currently everything comes to the business address so I'd say business.

utterance: OK. OK Jill that should be everything I needed confirmed from you. So Jill on this credit card do you wanna stay at your credit limit or would you like me to see if I can get an increase for you?

utterance: I mean I I don't think it is necessary. I'll stay with what I have right now. I just want to make sure are you going to order me the new emerald card right, just like what I have?

utterance: Yeah so Jill you actually have the platinum business card. Intellibank does not offer an emerald card. Does the platinum card sound familiar to you? Does that sound like that's what you have?

utterance: I'm sorry yes that's all right that's what I have. It's it's just a till card so I call it emerald all the time but it's definitely platinum.

utterance: All right no worries. So while I have all this information I've just to make sure we don't have any other changes would you like me to add anyone else to your account?

utterance: No it's just going to be me.

utterance: All right. OK so and you just want me to order one card for you. Did you possibly need me to order a second card for any other business purposes?

utterance: I I don't think so. Just just the one card should be should be fine I think.

utterance: All right. And then do you want that card mailed to your home or business?

utterance: Since it's a card I think you should probably mail it the house if we could if you can mail it to the home address.

utterance: Yep, I can do that for you and that's the address that you provided for the Houghton road is that correct?

utterance: Yes it's Hupod road but yes that's correct.

utterance: All right. so I'm gonna get that card ordered for you and then also what I'm gonna do is, I'm gonna send you some disclosures these are basically just what you are signing just confirming that you received the card and that you've signed up for the platinum card. So I'll send you those disclosures and then if you want to update do make any updates to your card or anything we can do that for you as well. Did you possibly wanna update your pin number for the credit card since you receiving a new card?

utterance: Actually I can I do that. I I've I always have trouble remembering the one that was given to me on the last card so can I put the new pin on this one?

utterance: Sure we can do that for you. So you wanna choose a new pin number then correct?

utterance: Yes please I'd choose it if I could.

utterance: All right OK so what is the pin number that you'd like to choose for this card?

utterance: So can I choose seven four eight nine please.

utterance: Yep let me just confirm that, so that's seven four eight nine that you're wanting to choose for the four digit pin for the card?

utterance: Yes that's correct.

utterance: OK. I'm gonna change that pin number for you now. And I'm also gonna get these disclosures emailed over to you so let me get these sent We have everything sent I've got those cards I'm sorry that card going out in the mail to your home address. I've got the pin number changed for you and that's gonna be seven four eight nine. You should also receive a piece of paper inside with your card that also it will come right after you receive your debit card. So within a few days and it will also have that pin number that you've changed written on there but that should be everything. Was there anything else that I could do for you today?

utterance: No I really appreciate it. Thank you so much.

utterance: Not a problem at all Jill. Thank you for choosing Intellibank you should receive that email shortly and you shall receive your card I'd say here in the next seven to ten days but you have a great day OK.


utterance: Good afternoon and thank you for calling Intellibank. My name is Brendan. Who do I have the pleasure of helping?

utterance: Hi Brendan, my name is Alexander Bolton.

utterance: Hello Mr. Bolton. How are you today?

utterance: I'm good. I'm good. How are you?

utterance: I am also swell. I just finished a delicious croissant and now I'm looking forward to helping you today.

utterance: So, first I'm gonna need to access your account. Can I get your social security number and PIN.

utterance: Yes. The social security is zero two one three five one one five nine. And my pin is two three five one.

utterance: two three five one. Got it. All right. Just give me a second while I look over your account. Make sure everything is hunky dory. All right. That looks good. Made all your payments on time. Just a reminder, you do have one payment that's due in about three days but I am not worried, you have made all of your payments on time. You have an excellent track record. Thank you for that.

utterance: Oh thank you. I do try my best.

utterance: All right. So what can I do for you today?

utterance: Yeah. so I wanted to to just take a look at my finances and wonder if there's a way to to to responsibly manage and shift money around.

utterance: Responsibly. So you mean like a legal way to launder money?

utterance: I'm just kidding with you. we can we can we can certainly take a look at your finances and see what we can do for you today.

utterance: cuz my business is in a situation where where maybe I need some sort of financial help to get over a a hump.

utterance: OK. So you're looking for a loan. Got it. All right. I can see here where you applied for one a couple months ago and it was denied. Unfortunately. That was for one of our term loans. I think you may be suited for a secured loan, if that's something you'd be interested in.

utterance: Yeah, can you tell me more about it. What what is a secured loan? What is that?

utterance: Well basically, you'd have to put up something for collateral, such as a car or a house. And if you unfortunately would happen to default on your loan then we take possession of that house or car or whatever it is you would use as collateral.

utterance: Well you can have my car, it has terrible gas to to mileage ratio. It's a gas guzzler, I'll tell you that much.

utterance: Well we're not looking to take anyone's cars, that's just, you know a precaution we take, just to make sure we're not shafted on our loans. So so that would be something you're interested in today?

utterance: Yes, yes, I think that is something I am interested in.

utterance: OK, fantastic. Well let me let me get to this application page. And OK, Alexander Bolton. could you confirm your your address you have on file.

utterance: Yes, it's eight six eight two Mansfield Avenue, Canton, Ohio, two three five one two.

utterance: Perfect. Thank you for that. Could I get your social again?

utterance: Yes, it's zero two one three five one one five nine.

utterance: All right. And would you happen to have your driver's license on you?

utterance: Yes I do. It is seven two five six nine zero.

utterance: Perfect. And the state that issued it.

utterance: That would be Ohio.

utterance: Ohio. Can I get an email for you?

utterance: Yes, the email is Alex dot Bolton at me dot com.

utterance: Alex dot Bolton at me dot com. Alright. do you have a a name. What's the name of your business?

utterance: It's Sports Unlimited. The address is eight hundred A Street, Canton, Ohio, two one zero two one.

utterance: Two one zero two one?

utterance: Yes.

utterance: Got it. And you're the sole owner?

utterance: Yes, that's correct.

utterance: Perfect. And I'm sorry I was just a little preoccupied. did you did you say the name of your business?

utterance: Sports Unlimited.

utterance: Sports Unlimited, got it. Thank you. Thank you so much for that. And what are your gross annual sales?

utterance: Two million.

utterance: Two million. would you happen to have your tax ID with you?

utterance: Yeah. It's three zero one five two.

utterance: Three zero one five two. Perfect. And what's that business address?

utterance: It is eight hundred A Street, Canton, Ohio, two one zero two one.

utterance: Got it. And would that also be a usable mailing address?

utterance: Yes.

utterance: Perfect. And as we discussed before, what type of collateral, would you be using today?

utterance: I'll I'll be using my car.

utterance: Your car? All right. Can you the make and model of that car?

utterance: Yeah. It's a it's a Jeep Grand Cherokee Cherokee. And it is black. It is a two thousand seventeen.

utterance: Got it. And what's your car worth?

utterance: It is worth seventy thousand.

utterance: Seventy thousand?

utterance: All right. you're asking for a loan for one point two million, so unfortunately I'm going to need you to put down a little more as collateral, otherwise your loan's going to get denied. Is there anything else you can put on there?

utterance: Yeah. how about my second I have another car, I'll put that as collateral. It's a a Lamborghini.

utterance: OK. What's the year, make and model of that?

utterance: It's a ninety-seven and it is a Murcielago.

utterance: OK. Ninety-seven Murcielago. And what color is that?

utterance: Green.

utterance: Green. And is it in current working condition?

utterance: Yes, it is.

utterance: Perfect. All right. And what's the purpose of your loan?

utterance: it is to buy inventory.

utterance: OK. Looking for one point two million. And what type of terms are you looking for? Twelve months? Thirty-six months? Twenty-four months?

utterance: Twelve. Twelve months.

utterance: Twelve months. All right. All right. Just give me a second to let the system process this and we'll have a result in just a second.

utterance: I also wanted to ask. I saw a commercial about your Intellibank Health Management. Is that something that I could get some more information about?

utterance: Well we don't. We don't have a health management. Could you be talking about the wealth management?

utterance: yeah. I think that was what you were talking about.

utterance: OK. Yes, those are just for our wealthier clients. We give them advice and and guidance on keeping their accounts in good standing. And ways to make help their money grow in their accounts to so their money will be making them money. It's all about passive income. But I have some good news for you. You are approved for the loan. And I'm going to be sending you an email detailing everything that we talked about today.

utterance: Fantastic.

utterance: We're gonna need you to send in some proof of your income and your collateral as well in an email, so just be on the look out for that. And is there anything else I can help you with today?

utterance: No, that's that's all I needed.

utterance: Well thank you so much, Mr. Bolton and I hope you enjoy the rest of your day.

utterance: Thank you.


utterance: Hello. This is Intellibank. may I help you?

utterance: Yeah hi, how you doing today?

utterance: I'm doing fine. By the way my name is Renee.

utterance: Oh hi Renee. Hey is it freezing cold where you right now cuz it sure is where I am.

utterance: Yes it is. It's very cold we had a cold front come through the other day. It rained really hard for an entire day and then since then it's just been brr really cold.

utterance: Yeah I just don't like this winter weather. anyway I I was calling Renee to see if I could get a report on my investments.

utterance: yes you can as a matter of fact. one thing I'd like you to know is that the bank does provide a free investment report every three months so if you haven't had gotten one in the last three months the one that I provide you today will be free.

utterance: Oh that would be excellent.

utterance: Good good. OK. Let me ask you some questions so that we can get you set up. First of all what is your first and last name.

utterance: It's Mary Williams.

utterance: And your date of birth?

utterance: It's two twenty-six sixty-six.

utterance: And your PIN?

utterance: It's five two five two.

utterance: OK and what is the account number?

utterance: It is one three four one one zero zero eight.

utterance: OK good and let's see would you like that sent to your email or would you like to have it mailed to you.

utterance: If you could email it that would be great.

utterance: OK and what is the email address?

utterance: It's Maxwell nineteen sixty-six at Gmail dot com.

utterance: OK. Maxwell nineteen sixty-six at Gmail.

utterance: Correct.

utterance: Ok. Very good. Very good. OK and one last thing. I need to know your social security number.

utterance: OK sure it's three two two two one eight seven six four.

utterance: Oh dear that doesn't match my records. can you try reading that to me again?

utterance: That doesn't match? yeah three two two two one eight seven six four.

utterance: No that's not correct I'm sorry but I'm not gonna be able to proceed without your social security number. the bank for your protection does require that piece of information so.

utterance: I think that's my husband's number. You can't look mine up with his number?

utterance: Oh no no I I have to have your social security number. Would you happen to have it perhaps in your wallet?

utterance: OK if you could hold for just a minute I'll I'll see if I can find mine.

utterance: OK.

utterance: OK I found mine. I guess I should probably maybe learn this by heart but are you ready?

utterance: I'm ready.

utterance: It's three three three two one eight seven six five.

utterance: Ok. Good good. That's correct. All right. Very good.

utterance: Did you want my mother's maiden name? It's Jones.

utterance: No we didn't need that but thank you for providing it anyway. OK so I do have several investments listed. Do you want report for more than one or just the primary investment?

utterance: if I could get the primary investment and then also if I could get the report on the investment that ends in six three three nine, that you be great.

utterance: OK. All right. We can do that for you.

utterance: Let's see. I have your email address and we're going to provide you with the primary and the secondary and we're going to send that to your email address. In the future would you like information on online banking so that you can do this right from your computer?

utterance: Oh so if I have online banking I can look up these reports online?

utterance: Yes you can and you can also have them sent to you in a PDF form so that you can print them out on your computer or have them mailed to you.

utterance: I you know I have the online banking but I guess I'd never really noticed that. Where would I go online to see those reports?

utterance: OK when you go after you log in and you're on the main page, there'll be a tab at the top and it will say investments. You click on that and it will give you information about whatever it is you need to ask about.

utterance: Oh jeez. I guess I just didn't see that tab there before. Well OK if it's if it's gonna be right there that that will be great but I could you still email me the one I asked for today though?

utterance: Oh absolutely absolutely. I have that all prepared to send. In fact I can send it for you right now.

utterance: That would be great, thank you so much.

utterance: And it should be there any moment.

utterance: And is there anything else I can help you with today?

utterance: Nope I think that's it but I'll make sure I have my social security number handy the next time I call.

utterance: OK thank you very much.

utterance: All right. Have a good day.

utterance: OK. Bye bye.


utterance: Hello.

utterance: Hello.

utterance: Hi, this is Mike from Intellibank.

utterance: Ok Mike, I don't think I've ever received a .

utterance: You have not received .

utterance: You still there?

utterance: Mike?

utterance: Yeah, hello?

utterance: OK. I thought we lost each other.

utterance: No, I'm I'm fine I'm here.

utterance: OK great. My name is Linda Maroon.

utterance: Hi Linda.

utterance: Hi Mike. I'm just gonna give you me credit card number.

utterance: OK, go ahead.

utterance: Four six four six three two eight seven one one three.

utterance: OK, great. Can you give me your date of birth?

utterance: it's zero five twenty-seven seventy-nine.

utterance: And can you give me your address?

utterance: And that is two eleven, South Canteen Road, Mexico City, New Mexico.

utterance: OK. The ZIP code for that?

utterance: Nine eight seven four three.

utterance: Fantastic. And your social?

utterance: My Social Security number is six four one two two three four zero.

utterance: OK. And what State is your driver's license issued?

utterance: New Mexico.

utterance: OK. Go ahead and give me your PIN number?

utterance: Four three one two.

utterance: OK. What were you hoping to do today?

utterance: Well I was wondering about my card balance due?

utterance: Sure, yeah.

utterance: Mhm.

utterance: It's due in three days.

utterance: How much?

utterance: You're looking at Your credit balance is. You wanna pay the whole balance?

utterance: I wanna know how much it is?

utterance: Well the balance right now is at five thousand seven hundred and eighty two.

utterance: Well I

utterance: Don't wanna pay the whole balance.

utterance: OK.

utterance: Well you have the minimum payment balance of two hundred and fifty dollars.

utterance: Is there a penalty for making the minimum payment?

utterance: There's not a penalty, no. It's just that your interest rate is at fourteen percent.

utterance: So that's sort of a penalty right there.

utterance: Well yeah.

utterance: what do you recommend? I can't I don't want to keep going on like this.

utterance: Well we could.

utterance: Upgrade me?

utterance: We could upgrade you. Tell you about the. Right now you're at the silver. So there's no cashback and there's no annual fee.

utterance: Mhm.

utterance: yeah.

utterance: But the next step up is the business gold. Do you have your own business?

utterance: I do.

utterance: What is that business?

utterance: Plates. it's a plating business. I give courses on how to how to plate food beautifully.

utterance: Mm.

utterance: Very nice.

utterance: Hmm.

utterance: What is the annual on that?

utterance: It's only about forty-four thousand.

utterance: OK. .

utterance: Yeah.

utterance: So the business gold gives you two percent cashback on all gas and groceries.

utterance: Mhm.

utterance: There's no annual fee on that. And you could potentially be bumped up to the platinum card. That gives you two percent cashback on all purchases but there is a one hundred dollar annual fee.

utterance: Mhm.

utterance: Mhm.

utterance: OK. What do you think looking best for me based on my my history with this bank?

utterance: Well do you own a car?

utterance: Currently yes.

utterance: OK so you know for both cars you get cashback on your gas and I assume you buy a lot of groceries to plate food? Is that correct?

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Well again both businesses offer you there cashback.

utterance: Mhm.

utterance: But with the platinum do you like travel a lot? Do you.

utterance: Mm moderate amount of travel.

utterance: Moderate.

utterance: OK OK OK. Do you buy a lot of exorbitant things?

utterance: Mhm.

utterance: Like what?

utterance: All sorts. Anything that's exorbitant I'm buying it.

utterance: Yeah?

utterance: Well if you're doing that then I would maybe go with the platinum.

utterance: OK.

utterance: OK. What I'll need from you then is for you to send over all of your business documents. All of your you know, the plating the business info.

utterance: What's the best method for sending it over?

utterance: you can email it at Intellibank dot com.

utterance: Mhm.

utterance: And from there we will look it over and let you know in about a week or so. If you've been approved.

utterance: Mhm.

utterance: OK.

utterance: Would you like to go ahead and do that?

utterance: Yes.

utterance: OK great. Just punching in some numbers here.

utterance: Mhm. You punch in a lot of numbers during the day.

utterance: Aww that's all I do all day is punch numbers.

utterance: You feeling happy about it?

utterance: yeah. It's not a bad gig.

utterance: What's the worst job you've ever had?

utterance: I was a Chippendale for many years.

utterance: You didn't like it?

utterance: I didn't like it.

utterance: You felt like a piece of meat?

utterance: Yes. Here at Intellibank they like my brain.

utterance: Oh.

utterance: OK, you're all good.

utterance: All right, goodbye.

utterance: Thank you for calling.


utterance: Thank you for calling Intellibank. This is Steven. How can I help you today?

utterance: I need to open a business total checking account.

utterance: OK. Well I can certainly assist you with that. Let me pull that screen up and I'll get some information from ya.

utterance: Yeah I just recently moved to the area and I need to open a business checking account.

utterance: OK. Well I'd be happy to help with that. Can I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: And my date of birth is May twelfth nineteen sixty.

utterance: All right. Thank you. And can I have your address please?

utterance: Seventy-six Sunbeam Drive.

utterance: Canyon Country, California.

utterance: Nine one three eight seven.

utterance: OK. That's seventy-six Sunbeam Drive Canyon Country, California. And ZIP code nine one three eight seven. Did I get that right?

utterance: That's correct.

utterance: Great.

utterance: And can I have your social security number, please?

utterance: OK. Hang on a second while I get it.

utterance: No problem.

utterance: OK I've got it.

utterance: All right sir.

utterance: Eight seven zero nine three eight two seven eight.

utterance: Eight seven zero nine three eight two seven eight?

utterance: That's correct.

utterance: Great. And can I have your driver's license number and the state it was issued in please?

utterance: O M five three D E V H A I Q nine. California.

utterance: OK. Let me read that back. O M five three D V H A I Q nine in California?

utterance: That's correct.

utterance: Perfect.

utterance: All right. And let's see. Then I need a PIN number for security.

utterance: One zero six two.

utterance: Thank you.

utterance: And A good email address that we can contact you at.

utterance: Thomas Castons at Gmail dot com.

utterance: All right, thank you. And then can I have the name of the business that you are applying for this. Or opening this account for.

utterance: Thomas Caston Cabinets.

utterance: And are you the sole owner of that business sir?

utterance: Yes I am.

utterance: Great. And can you tell me when that business was first established?

utterance: July two thousand six.

utterance: OK. And do you happen to know what date in July?

utterance: I believe it was the fifth.

utterance: Thank you, sir.

utterance: And do you know the gross annual sales for your business?

utterance: Three hundred thousand.

utterance: Great. And your tax ID number for the business.

utterance: OK. Hand on a second let me look it up.

utterance: All right not a problem.

utterance: OK I've got it.

utterance: OK sir whenever you're ready.

utterance: All right let me read that back. Four five six eight two four five three one. Is that correct?

utterance: That's correct.

utterance: Great.

utterance: And let's see. Can I have the address for the business?

utterance: Thirty-six Edgemont Lane. Canyon Country, California. Nine one three eight seven.

utterance: All right that's thirty-six Edgemont Lane in Canyon Country, California With ZIP code nine one three eight seven, correct?

utterance: That's correct.

utterance: Thank you. And where would you like any of the mail for this account to be sent to?

utterance: let's send that to my business address.

utterance: Which is seventy-six Sunbeam Drive.

utterance: OK, thank you.

utterance: And what type of account were you wanting to open? Was it the business total checking or the business preferred checking?

utterance: The business total checking.

utterance: OK. Thank you very much.

utterance: And what would you like to have as your initial balance?

utterance: two thousand dollars.

utterance: OK. And then can I have the account number for the bank account that we will be making that initial deposit into or from?

utterance: Seven three zero six nine five six eight two nine.

utterance: Seven three zero six nine five six eight two nine?

utterance: That's correct.

utterance: Thank you. And the routing number for that account.

utterance: One seven zero five five four nine two one.

utterance: One seven zero five five four nine two one correct?

utterance: That's correct.

utterance: Great.

utterance: All right Mr. Thomas. I've got that account open for you and you will see this initial deposit reflected on that account and from the funding account here within twenty-four hours.

utterance: And we thank you for choosing Intellibank.

utterance: All right. How's your day going so far?

utterance: My days been pretty good. about to get off and go enjoy my weekend.

utterance: Well that'd be great.

utterance: Oh yes.

utterance: Is there anything else I could help with Mr. Thomas?

utterance: I don't think so.

utterance: All right. Well thank you for calling Intellibank and you have a great day.

utterance: All right. Thank you.

utterance: Thank you. Goodbye.


utterance: Thank you for calling Intellibank. My name is Ashley. How may I help you today?

utterance: Hi Ashley. I need to schedule an appointment with one of your investment specialists please.

utterance: Absolutely I'll be able to help you with that. just give me one moment while I bring up my systems here please.

utterance: Thank you. by any chance have you been have you had your property flooded or anything from all this rain in the last few days?

utterance: My goodness.

utterance: actually no my property is like built up cuz of some kinda city code I guess cuz we're in a flood zone. So I didn't get flooded but I did have some family members that did and it like they had to get sandbags, it got into their house. Some of them had to have like call out flood technicians but I was fortunate that I did not. What about you?

utterance: we're kind of one of the unfortunate ones we've got a lake right behind our property. So we were one of the ones that had to go stand in line and wait for all the sandbags.

utterance: Oh no yeah that's crazy.

utterance: It didn't get in the house but it was still a mess.

utterance: I bet. Well at least you guys are all OK right?

utterance: Absolutely.

utterance: All right that's good to hear that's good to hear. all right so what day are you looking to meet with one of our investment specialist?

utterance: do you have anything for Friday the twelfth?

utterance: let me check and see cuz I know November eleventh is Veterans Day so we're closed. I actually do have a couple of slots at a couple locations for twelfth do you prefer a morning or an afternoon appointment?

utterance: Mornings are always the best.

utterance: OK.

utterance: All right and would you like it to be an in person visit a video chat via Zoom call or a over the phone interaction?

utterance: In person please.

utterance: OK that sounds good. Let me see what I have for an in person on the twelfth, looks like I have three slots actually let me get your, if you're gonna do an in person, let me go ahead and get your ZIP code and that way I can verify what times we have available at that location.

utterance: OK it's three two seven zero nine.

utterance: OK let's see.

utterance: All right so I have a location at fourteen sixty-seven Aloma Avenue, Winter Park. Is that good for you?

utterance: Yes that's perfect.

utterance: OK. All right so I have a nine thirty, a ten and eleven a.m.. Which one would you prefer?

utterance: eleven would be the best.

utterance: OK all right so I have you set and let me just go ahead and get your first and last name just so I can put it for the appointment.

utterance: Nicole Gonzalez.

utterance: OK all right I have you all set for November twelfth at eleven a.m. at our fourteen sixty-seven Aloma Av branch. Everything sound correct?

utterance: Yes ma'am.

utterance: OK great.

utterance: And by any chance do you have online services available?

utterance: Actually yes I do, yes we do. you can either go online to Intellibank dot com or download our app through the Android or Apple platform create a username and password. Will ask you some questions so just make sure you have all your banking info with you and you'll be able to set up a online account and you can actually schedule appointments with many of the with many specialists that we have. OK.

utterance: Sounds easy enough.

utterance: All right and is there anything else I can assist you with today?

utterance: actually yes I just realized that I have another appointment on the twelfth do you have anything available for the fifteenth.

utterance: let me see, let me go back here. So November fifteenth. Same location?

utterance: Yes please.

utterance: OK. All right let me see what times we have there.

utterance: OK so it looks like I only have two slots left on that day, a ten a.m. or an eleven a.m..

utterance: Eleven a.m. that's fine.

utterance: OK.

utterance: Perfect. All right. great. So I have you set up for November fifteen at eleven a.m., at our fourteen si sixty-seven Aloma location in Winter Park. we'll send you a confirmation email to the email on file. just to confirm is your email address still gonzalezconsultingfifteen at Gmail dot com?

utterance: Yes it is.

utterance: Great and is there anything else I can assist you with today?

utterance: No ma'am thank you so much for everything.

utterance: You're very welcome and thank you for calling Intellibank. You enjoy the rest of your day.

utterance: You too thank you.

utterance: Thank you buh bye.


utterance: Thank you for calling Intellibank. This is Lisa. How may I help you?

utterance: Hi Lisa. I need to schedule a credit card payment please.

utterance: I can help you with that. Do you have an account here?

utterance: Yes, I do.

utterance: OK. I can pull up your information real quick here. Can I have your first and last name along with your date of birth please?

utterance: My name is Tammy Couch. And my date of birth is May nine nineteen sixty.

utterance: Thank you. And your address?

utterance: Eighteen thirty-five Rice Boulevard, Fairborn, Ohio, four five three two four.

utterance: Thank you. And can I have your Social Security number please?

utterance: Two six nine six eight one eight three eight.

utterance: Thank you. And your driver's license number?

utterance: It's S T two eight zero eight eight one.

utterance: Thank you and that was issued in what state please?

utterance: Ohio.

utterance: Thank you. And your customer PIN number please?

utterance: Could you hold on while I get that? I wrote that down?

utterance: Oh, sure.

utterance: OK. Hold on a minute.

utterance: Take your time.

utterance: OK. It's two seven zero seven seven one.

utterance: Thank you. All right. I have your your account pulled up here. And you said you wanted to make a credit card payment or schedule it?

utterance: Schedule it.

utterance: OK. I can do that for you. What date would you like it scheduled for?

utterance: The fifteenth of November. This letter says that I'm a month behind in my payments. So I'm not sure what to do.

utterance: OK. In that situation, I would recommend that you make two payments for this month. Are you able to do that?

utterance: that's gonna be a lot.

utterance: That way you.

utterance: It is a lot, but at least your account will be caught up and you won't be getting interest fees.

utterance: OK. I'll make two payments.

utterance: All right. So, we're going to go ahead and and make that payment amount for four hundred dollars. Is that right?

utterance: Yes.

utterance: OK. And that'll be two hundred dollar two month payments.

utterance: OK.

utterance: All right. And can I have the credit card number that it's coming from please? Or that you want it paid?

utterance: The number I want paid is two five zero. I'm sorry. Two five eight zero eight zero eight one eight five zero one one zero one one.

utterance: Thank you. And what bank account number is that coming from?

utterance: two four three. No. It's two three four eight zero eight eight eight.

utterance: Thank you very much. All right. So I got that set up for you. Looks like it's gonna be four hundred dollars is gonna come out of your account of the fifteenth of the month. And I apologize. I forgot to get the routing number from you.

utterance: Oh, let me see here. The routing number is zero zero one zero zero eight five.

utterance: Thank you very much. And that's gonna be like I said, four hundred dollars and come out on the fifteenth of the month.

utterance: Yes.

utterance: OK. and is there anything else I can help you with?

utterance: Can you tell me how to set up online banking?

utterance: Sure, so you would go to either WWW Intellibank dot com or download our app and then you're going to click on the register tab.

utterance: Yes.

utterance: And it's gonna ask you for all the same information that we've asked you for here. Your name, your address, your date of birth, your your Social Security number, your driver's license number and your customer PIN.

utterance: OK.

utterance: you're you're going to then be able to access any account you have and set up. You could set up credit card payments, you can make credit card payments, you can also see your account statements online also.

utterance: OK.

utterance: And there's also. If you have a problem and you're not sure that your statement is right you can also file a dispute online to have it double checked.

utterance: OK.

utterance: How does that sound?

utterance: It sounds great. What about investments? I I'd like to start investing.

utterance: The the same thing there. You can go to the invest tab on online banking after you sign up and it will allow you to see any stock price that's on the market. And you can Make an option to buy a stock or put the stock in your portfolio.

utterance: OK.

utterance: And then you can also sell stocks. So if there's a stock that you do not want, you can get rid of that.

utterance: OK. Well, I'll give it a try.

utterance: That sounds good. All right. Is there anything else I can help you with?

utterance: Can I order cheques online?

utterance: Absolutely. Just.

utterance: I'm

utterance: Almost out of cheques.

utterance: You're just gonna go to the order button under your account.

utterance: Oh, OK.

utterance: All right. Is. And would you like me to order those for you on the phone?

utterance: Yeah. If you could do it today, that would be great.

utterance: OK. How many checks would you like?

utterance: two hundred.

utterance: OK. And you want them to the same business address?

utterance: no. Send it to my home address.

utterance: OK. What. Can you verify what that is?

utterance: That's eighteen thirty-five Rice Boulevard, Fairborn, Ohio, four five three two four.

utterance: Thank you. All right. I got a two hundred cheques ordered for you to your home address. Is there anything else I can help you with today?

utterance: No.

utterance: All right. Thank you. Goodbye.


utterance: Good afternoon and thank you for calling Intellibank. My name is Boris. How can I help you today?

utterance: Hi Boris. I am a member of the bank and I would like to add a another user to my business account, if that's at all possible.

utterance: Fantastic. I'm loving that you're loving our business so much that you want to add someone else. That is such good news. So, I'm just gonna I'm gonna need your first and last name, so I can start to open your account.

utterance: Absolutely. My first name is Drew, D R E W. The last name is Hammond, H A M M O N D.

utterance: Perfect, Mr. Hammond, and can I have your date of birth and the pin number to your account.

utterance: Yes, the date of birth is seven thirty eighty-one and the pin is nine nine one three.

utterance: Got it nine nine one three, and can you confirm which account number we're talking about today?

utterance: Yes, that account is five five three two seven one eight.

utterance: Perfect. All right, can you give me a moment while I check over your account to make sure everything is in good good standing? One moment, everything looks good. Looks like you have a platinum card and a silver card both in great standings. Checking looks good. Your auto looks good. Whoa, looks like you only have two payments left. Fabulous.

utterance: I have a follow-up question about that, for the auto payment. Is that is that a recurring statement? is that a recurring payment on my statement?

utterance: It is. it is.

utterance: OK, good.

utterance: Is that, fine?

utterance: Yeah. Yeah, I just wanted to make sure. sometimes I forget what is recurring and what isn't. So it's good to know.

utterance: Got it. All right, everything in your account looks good. So, how about we just get started, adding this new user.

utterance: Yeah, that would be great.

utterance: OK, can I have their first and last name?

utterance: first name Evan, E V A N. Last name Scott, S C O T T.

utterance: OK, and do you have Mr. Scott's address?

utterance: Yes, his address is four five nine, Autumn Boulevard Clayton, Massachusetts. four seven three nine one and his date of birth is January fourteenth, nineteen eighty-six.

utterance: OK, I'm sorry, wasn't able to keep up with you on that one. what was the ZIP code again?

utterance: Four seven three nine one.

utterance: Four seven three nine one. OK, and his date of birth you said was?

utterance: Got it, and would you have his social security number?

utterance: I you know what? Let me go yes, yes I do. I have it right here. It is five one five eight seven nine two zero zero.

utterance: Perfect. All right. And I would need his driver's license number and the state that issued it.

utterance: All right, let me grab it for you. So, it would be obviously, it's the same state from the address, but the the driver's license number itself is five seven six nine four zero nine one and the state is Massachusetts.

utterance: OK. For that license number you said was five seven zero zero five nine one?

utterance: no it was five seven six nine four zero nine one.

utterance: So that's five seven six nine four zero nine one?

utterance: Yes, that's correct.

utterance: Got it. Massachusetts and would happen to have a good email for Mr. Scott?

utterance: Yes. Yeah, his email is E Scott forty-two at Outlook dot com.

utterance: E Scott forty-two and those are numbers, not spelled out, correct?

utterance: Yes, those are numerical digits.

utterance: E Scott forty-two at Outlook dot com. Great.

utterance: All right, last thing I'll need is a PIN number for Mr. Scott to access his account.

utterance: Absolutely. The pin he'd like to use is five four zero seven.

utterance: Five four zero seven. Perfect. All right, one second while this account loads. And there we go, Mr. Scott is now a part of your account. Is there anything else that I can help you with today?

utterance: No, that's all. Thank you very much.

utterance: Well, I hope I've satisfied every need you had today and there will be a short survey after I hang up and you can rate my performance today.

utterance: That's great, thank you very much.

utterance: All right, thank you so much. Enjoy the rest of your day.


utterance: Hi, thank you for calling Intellibank. This is Ginger speaking, and how may I assist you today?

utterance: Hi Ginger, how are you doing today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking, and how about yourself?

utterance: Oh, I'm doing great. Thank you. Well, mostly great. I got a call from my office manager over at our second office a little while ago. And she said that they are almost out of checks at that location, and that got me thinking. I haven't ordered them for a minute, and I looked and I'll be danged if we're not almost out of checks here too. So, if it is OK, Ginger, I need to order checks for two of our office locations.

utterance: Well, that's not a problem whatsoever, ma'am. I do need to get some information from you so I can pull up your account, OK?

utterance: sure, and just really quick. a little bit of a follow-up question, how long does it normally take for them to arrive in the mail?

utterance: Well, usually about three to five business days, ma'am. Is that OK?

utterance: Yeah, yeah, that's absolutely perfect. Thank you.

utterance: Yes, ma'am. All right, ma'am, may I have your name as well as your birthdate, please?

utterance: sure. My name is Kristine, K R I S T I N E Matthews, M A T T H E W S, and my birthdate is June the fourth nineteen sixty-one.

utterance: Thank you, ma'am. I have your first name as Kristine K R I S T I N E, last name, Matthews M A T T H E W S. And your birthdate is June the fourth nineteen sixty-one?

utterance: Yes, ma'am. That is correct.

utterance: Thank you so much. And Ms. Matthews, may I have your PIN number, please?

utterance: Sure, my PIN number is two zero eight three four eight six three. Oh, no, no, I'm sorry. Did I say three I'm so sorry, Ginger. My PIN number is two zero eight four three eight six three.

utterance: All right, Ms. Matthews. That one was correct. Thank you very much. Now, how many checks are you gonna be needing to order for the first location?

utterance: for, both locations I'd like to go ahead and order two hundred and fifty.

utterance: All right, ma'am. Two hundred and fifty per location?

utterance: Yes, that is correct.

utterance: Thank you. And may I have the street address. The street shipping address of the first location you'd like these sent to.

utterance: Sure. that will be here at the home office which is eight zero four eight Big Elm Drive, and that's two words. Well, three, total. And we are in Boise, Idaho. And the ZIP code is eight three seven zero one.

utterance: Thank you so much, Ms. Matthews. So, for the first shipping address, I have, eight zero four eight Big Elm E L M Drive, and that's the three separate words. And you're in Boise, Idaho eight three seven zero one?

utterance: Yes, ma'am. That is correct.

utterance: Thank you so much, and this is gonna be two hundred and fifty checks to this location, correct?

utterance: Yes, ma'am.

utterance: All right. Thank you so much, Ms. Matthews. And I do have this order in for you, and like I said, it will be about three to five business days before they arrive, OK?

utterance: OK, great.

utterance: All right, Ms. Matthews. What is the shipping address of the second location you'd like those sent to?

utterance: that would be at, four six seven five Poplar, P O P L A R Chase, C H A S E Lane which, is also in Boise, B O I S E Idaho, eight three seven zero two.

utterance: All right, Ms. Matthews. I have the second address as, four six seven five Poplar P O P L A R Chase, C H A S E Lane in Boise, Idaho eight three seven zero two?

utterance: Yes, ma'am. That is correct.

utterance: Thank you so much. And this was also two hundred and fifty checks, correct?

utterance: Yes, ma'am.

utterance: All right. Thank you very much, Ms. Matthews. And I do have this order in for you. And again, that'll be about three to five business days, OK?

utterance: OK, great. Well, thank you so much for your help today, Ginger.

utterance: Not a problem, Ms. Matthews. Was there anything else I could assist you with today?

utterance: No, ma'am. That'll be it. Thank you again.

utterance: Thank you for calling Intellibank, and you have a wonderful day.


utterance: Thank you for calling Intellibank, how many I help you?

utterance: Hey, how yeah doing? This is John Elliot I wanted to call in regards to pay off my credit card and everything and get that going up this, this is A B, A B Z partners bank, correct?

utterance: No sir, actually this is Intellibank.

utterance: O Intellibank, my bad that's my other bank. I'm, I'm sorry. Trying to separate all the finances, I get caught up sometimes. Okay yes, yes definitely have to do that. Do you need my date of birth? Mhm Zero four twenty-five nineteen eighty-nine. My, my routing number or my, my credit card that I'm talking about is forty-three fifty-three sixteen seventeen zero five twelve zero eight one five.

utterance: Zero eight one five. Got it.

utterance: Yeah. The routing

utterance: Number is well it's fifty-five three eight two nine.

utterance: Oh. Well.

utterance: Okay cool, let me, let me get to that in one moment. Let me first look up this card and then could you get me the expiration date and the three digit code on the back of the card.

utterance: Say it again?

utterance: Can you give the the expiration date that's on this credit card?

utterance: Yes, one moment. Let me, let me find something.

utterance: OK.

utterance: Okay, my bad. Yes the. You need the expiration date?

utterance: Yes, I need the expiration date and I need the three digit code on the back.

utterance: Yes the expiration date and the three-digit code on the back is zero five twenty-five and the three digit code is two one five.

utterance: Okay, thank you. The balance on this card right now is six hundred eighty dollars and twenty-five cents.

utterance: Yes.

utterance: Do, so do you want to pay the full amount or are you doing a partial payment today?

utterance: I I mean, I. Yeah I'll do the. I'll, I'll do it. The full amount.

utterance: The full amount?

utterance: No, I won't do the full amount cuz I do need the money, some of the money, so maybe half.

utterance: Half so, do you want pay three hundred and forty is what your saying?

utterance: Mhm.

utterance: Okay. Got it.

utterance: You know what? No let me just pay the whole thing off because I feel like that would be better cuz I don't want to deal with it. I might as. Sorry about that, sir. Might as well just get it done and make it happen. So. My bad.

utterance: The whole thing? OK.

utterance: I understand.

utterance: I understand. Okay so what method of payment, you said you'd like to be using your, your checking account you were saying?

utterance: Yeah, that'd be cool.

utterance: OK, can I get the number of your checking account?

utterance: You know what? I'm sorry. It's going to have to just be half because I I need to go grocery shopping for my family. My apologies.

utterance: OK.

utterance: No problem sir, not a problem at all. Okay so let's go back to three hundred and forty as the amount and what's the checking account number?

utterance: Checking account number is, Eleven three three four two five one six seven and the. Wait do you need. You need the routing number again?

utterance: Yes sir.

utterance: It's five five three eight two nine one.

utterance: Okay. Got it and would you like to keep? Have, keep this card on file for future transactions?

utterance: No.

utterance: Okay, all right. So we've covered that. I I could also set you up up for an autopay if you like so that you're just paying off the entire balance or a set amount of a balance each month or you can just keep it manual as it is right now.

utterance: Mm.

utterance: Once you cover it, I just choose how much you pay each month.

utterance: Yeah, that would be fine.

utterance: Got it. Got it. Well if you change your mind or if you want to change anything about your payments, your loans or look up your transactions or see statements you can always go online. to check out our website and to see all that information. You can also call us anytime obviously but I just wanna make things easy for you. Great. Well do you have let's see, let's see. Any other questions that I can help you with or any other business?

utterance: All righty.

utterance: Sounds like a plan.

utterance: No, sir.

utterance: Nope, that will be all.

utterance: Excellent, well we do appreciate your business and there is a short survey after this call. If you wouldn't mind staying on the line. Serving you in the best way possible would be a big help.

utterance: All righty.


utterance: Thank you for calling Intellibank, how may I help you?

utterance: Hey what's going on, how you doing?

utterance: I'm doing great sir, how about yourself?

utterance: All is well, my name is Keith. Keith Jackson. And I was calling in regards to Aww man.

utterance: I need to I need to help my employees and get some stuff rolling now. Not really for sure exactly where to go, and how to do it but we ran into some little difficulties, so we need to make sure that we get them paid out, and I'm looking for a trust worthy responsible, easy way to get that done.

utterance: OK.

utterance: Great sir, well I can certainly help you with that to the best of my ability what exactly can I help you with in that respect?

utterance: Well hold on real quick, hold on. Wait this is Invest Trust bank right?

utterance: no sir it's Intellibank.

utterance: Intellibank Intellibank my my apologies I just. That that's the other one that I've been calling.

utterance: No, sure. Sorry.

utterance: You have the wrong.

utterance: You have the right.

utterance: Yeah. I've been calling the .

utterance: Bank. Fanstatic.

utterance: Yeah I've been calling all morning man I have my apologies about that.

utterance: OK.

utterance: Great. Well, lemme.

utterance: Get like some information for you to look up your account. Can I get your first and last name and your date of birth?

utterance: Yes, yes yes yes my name is Eric Johnson.

utterance: And your date of birth sir?

utterance: Date of birth is zero eight nineteen ninety-two.

utterance: Great, and can I get your customer ID, and the shipping address for your account?

utterance: Yes, customer ID is twenty-nine twelve three. And my shipping address is Oh, hold on let me let me get that real quick.

utterance: No problem.

utterance: Are you still there sir?

utterance: Yes, I am.

utterance: OK. the street address is nineteen forty-three Clarksburg Park Park Road.

utterance: OK.

utterance: The city is Holly Lake. The state is Arizona. ZIP code is eighty-five nine thirty.

utterance: Got it. Thank you. And so you were calling in regards to your employees, and their is it a payroll question or?

utterance: yeah, yeah payroll question. I need to be able to put them in the right direction to make sure that they're paid you know on time our our file system got a little distorted so. We're looking at a new method right now to be able to get all of our employees in the right direction to be paid and taken care of and feeling great. I'm just looking for a stable way cuz we maybe doing this.

utterance: Excellent.

utterance: Sure.

utterance: For a while now.

utterance: So.

utterance: Well you are able through our online page, you are able to send electronic payments or if you prefer we can mail you some checks, and you can pay your employees that way if you like.

utterance: OK. OK.

utterance: What .

utterance: Would would work for you.

utterance: Well that's actually cool is actually let me ask you this is you know paying online faster than actually you know getting things mailed out or?

utterance: well paying online would be quicker in the sense that you're just entering your employee's account information if you have that all though you know some people prefer to have physical checks in order to have you know a a physical record if that's something that's important to you, but you're able to take care of everything online as well. It's depending on your preference.

utterance: That's good. I actually like that. OK, cool. let me ask you how long will it take for this to be mailed out?

utterance: mailing a check would take about two business days, for those to reach you.

utterance: Awesome, awesome.

utterance: How many checks are you looking for?

utterance: I need at least about ten, you know one twenty. That'd be good.

utterance: A hundred twenty checks.

utterance: Yeah.

utterance: Great, and this is to the shipping address that you just gave me?

utterance: Yes sir, yes sir. Yes it is.

utterance: Fantastic. well I can take care of that for you, and in the future you can take care of any of this online at your account page, and if you ever decide to switch to electronic payments through your employees we do offer direct deposit options that would simplify your paperwork. but in the meantime I can get these sent out to you right away. so you can take care of your business. is there anything else I can help you with in regards to your account or?

utterance: OK.

utterance: OK.

utterance: Oh, OK.

utterance: I guess you know I would go through and we'll do the whole order checks now that you suggested suggested so we'll get that done. We'll see how that works, and if anything yeah I'll give you a call back man. We'll keep it going.

utterance: Fantastic. We'll we appreciate your business and we'll get these right out to you.

utterance: Thank you so much.


utterance: Good evening thank you do much for calling Intellibank. My name is Daisy and I will be assisting you today on a recorded call for customer satisfaction.

utterance: How may I help you today?

utterance: you sound so relaxed.

utterance: Well well it's a beautiful day I I'm very happy to be here assisting my customers how are you today?

utterance: I'm better than you are I can tell.

utterance: Oh I'm I'm actually doing quite well it's just I guess I have a lower speaking voice.

utterance: That's nice.

utterance: ma'am how may I help you today?

utterance: I need to check the balance on my credit card please.

utterance: All right may I get your name?

utterance: Naomi Mendelavize.

utterance: Naomi is it N A.

utterance: O M I.

utterance: OK but I will need some help spelling your last name if you don't mind.

utterance: Sure.

utterance: M as in Mary E N D E L A V I Z E.

utterance: OK very good.

utterance: One moment while I input that.

utterance: Thank you so much and for security purposes may I please verify your date of birth.

utterance: eight ten seventy-one.

utterance: All right thank you so much and again for security purposes you have a four digit PIN number that's associated with all of your accounts.

utterance: four one nine seven.

utterance: Four one nine seven.

utterance: Mhm.

utterance: All right very good.

utterance: Give me one moment while I'm pulling up your information.

utterance: Oh and I do want to thank you for your loyal patronage I see that you have not only your credit card with us but your checking, your savings and your wealth investment account.

utterance: Yes I am pretty well enmeshed with your company.

utterance: OK so I see that you have our prem.

utterance: I call it the premier, the gold card, our business premier it's our top of the line card and you'd like to check your balance on that today?

utterance: Yes I had it in my wallet and I can't believe I'm gonna tell you this but my daughter I believe has a drug problem and I think she stole my credit card to get a cash advance and I want to see if any money has shown up on my card.

utterance: All right well I'll check the balance for you but I'm also happy to look at any transactions if that would be a help to you?

utterance: Yes and if could recommend a rehabilitation center as well that would be much appreciated.

utterance: Oh my god bless I'm I'm so sorry that must be very difficult.

utterance: Yes, yes.

utterance: Yes we are in that sit yes thank you. I can give you my credit card number are you ready?

utterance: Oh yes thank you so much it's a sixteen digit number.

utterance: yes its two one nine three one seven nine two five one six five two four five one.

utterance: All right just repeating it back to you.

utterance: Two one nine three seven nine two five one six five two four five one.

utterance: That's correct.

utterance: OK very good all right let me just pull this up.

utterance: All right so.

utterance: Ju I'm just before I'm even checking your balance I am actually looking at transactions and I'll be happy to answer any questions but first and foremost I do not see any cash withdrawals on the account.

utterance: Oh OK.

utterance: So but if you would like to check anything else the current balance on the card is eight thousand two hundred twenty-four dollars and sixty-seven cents.

utterance: Oh OK.

utterance: can I ask you if there's if you see a transaction that was done at store called Hi-Life?

utterance: Hi-Life one moment is that perhaps a store where drugs or paraphernalia are sold like the legal marijuana shops?

utterance: just the. Yeah.

utterance: It's illegal Marijuana dispensary.

utterance: OK.

utterance: the reason I'm asking is because sometimes these companies operate under different names.

utterance: Oh.

utterance: So let me I I I'm checking as we're speaking.

utterance: Mhm.

utterance: I don't see anything by that particular name is there a particular date or period of time?

utterance: it would be within the last week.

utterance: Within the last week and is there a particular dollar amount you are looking for?

utterance: it would be in with I would think between a hundred and two hundred dollars.

utterance: OK.

utterance: Well I'm not seeing that but I will just tell you for your own comfort is I do see a one purchase at Imagden for two hundred dollars.

utterance: Oh yes that was me, I bought a dress. OK.

utterance: Yeah I'm just gonna I'm just gonna read to you the last three transactions because I only see three transactions for the past two weeks.

utterance: OK.

utterance: I see one for Taylor and Son for forty-two dollars and ninety-seven cents. And then I see one more for Jack's Cleaners for seventy-two dollars.

utterance: Mhm.

utterance: OK and I just would like to close this account if if and have another one mailed to me please?

utterance: You'd like to close the account?

utterance: Well.

utterance: No I'm sorry I just need to have close this particular credit card and have the same credit card account but with a different number sent to me.

utterance: OK I'm going to go ahead and process this right now and I'll send you an email confirmation for that.

utterance: Perfect.

utterance: Thank you so much.

utterance: Anything else for you today?

utterance: No,

utterance: I appreciate it. Thank you

utterance: Thank

utterance: For calling Intellibank.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. This is Frances speaking. How may I assist you today?

utterance: Hi Frances. I'm Travis and I'm trying to shut down one of my accounts.

utterance: OK. sorry to hear that. May I ask why you'd like to shut down one of your accounts Travis?

utterance: Well. Me shutting down my business also means shut down my account.

utterance: Oh. I am so sorry to hear that. There are so many people being affected right now. and I understand Travis. Well I'll be glad to assist you with that. Bear with me a moment, I'll just get some information from you and then I'll be able to assist you all right? OK Travis, Travis, just can you spell your first name for me please?

utterance: Yes.

utterance: Mhm.

utterance: Yeah. It's T R A V I S.

utterance: OK. And spell your last name for me Travis.

utterance: W A T E R S and my date of birth is five twenty-four eighty-eight.

utterance: OK. I just. One moment I just need to get to the next screen for that. But thank you for providing that information. One more time for the date of birth.

utterance: Five twenty-four eighty-eight. Social Security is two one eight three seven six four two one.

utterance: OK, I'm sorry Travis. Can you repeat your Social for me?

utterance: yes, it's two one eight three seven six four two one.

utterance: great, thank you so much. I do have that. and then may I also get your date of birth?

utterance: Yes. It's five twenty-four eighty-eight

utterance: All right, and which account is it that you would like to close?

utterance: One . The number is five eight two three one zero.

utterance: five eight two three nine zero. Three one zero OK. five eight two three.

utterance: Three one zero.

utterance: Yeah.

utterance: it's the only account I have with you guys.

utterance: I see, OK. Five eight. I'm sorry I just have to use the account number to find out what type of account you have with us. Five eight two, three One zero. OK, sorry I was off by one number. All right, let me just. I'm pulling that information up. And just for security purposes, can you tell me the name of your first childhood pet? Rex. OK, I see that's correct. we just like to provide top notch security for you. All right, this account here is your Smart Savings Account and the amount that I see in there nine thousand four hundred eighty-seven dollars and thirty-six cents.

utterance: One zero.

utterance: Rex.

utterance: After twelve years of business, this is all I'm left with.

utterance: I'm so sorry. Travis, what type of business did you have?

utterance: I ran a taco stand.

utterance: Oh. that's gr~

utterance: Yeah.

utterance: I had four trucks Now I have zero trucks.

utterance: People just aren't coming like they used to?

utterance: yeah, you know with this whole covid thing, I mean I just didn't even feel comfortable being out there. You know I have a very small child. My wife is. She has asthma, you know, she's already having trouble breathing like I We just can't afford to to to. For any of us to get this virus, you know?

utterance: I understand, and keeping you and your family safe is definitely a top priority and you know, it's an old saying, but I really do believe in one door closes, another one opens. You I'm sure you'll find the next best thing out there for you and your family. Sure, well anyway I'm so I see here nine the balance I said. Let me. let me just go ahead and process this and I will give you a confirmation number. Since you don't have an account with us would you like to open another account to transfer this, or would you like to have a check sent to your home?

utterance: Yeah, we'll see but thank you, I appreciate it.

utterance: no I just. I have another account my regular personal account. I'm just gonna transfer it to that account.

utterance: OK. I'm sorry. I thought. I thought you only had one and that was my mistake. can you provide that account number or tell me what type of account I will be transferring this to?

utterance: Yes. It's a checking account and I have the routing number.

utterance: OK.

utterance: It's eight eight seven three one nine, two zero seven.

utterance: OK, terrific. All right, this'll only take a moment. Just confirming we're closing the savings account five eight two three one zero. The amount being nine thousand four hundred eighty-seven dollars and thirty-six cents. And we're routing it to the checking account with routing number eight eight seven three one nine two oh seven.

utterance: Yes. And the That checking account's number is seven two one, zero zero five.

utterance: Thank you, I was just about to ask you for that. All right transaction is complete. The funds will be available to you tomorrow morning since it is the close of business day today. You'll be able to access everything tomorrow, should you need to do so. Yes. Travis, is there anything else that I can assist you with? Any other information or anything else I can check for you?

utterance: Sounds good.

utterance: Nope, that was everything.

utterance: All right, well Travis, I sincerely wish you and your family the best and please stay safe and please stay healthy.

utterance: Thank you, likewise.

utterance: Thank you so much. Thank you for calling. You're. Bye bye. Thank you for calling Intellibank.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Margaret. How can I help you?

utterance: yes. I just hired on a new business administrator and I need some way that they can make purchases for the business whenever I'm not around. Is there some way we can set that up?

utterance: So you have an existing account with us for your business and basically you're needing a credit card with a limit for your business administrator. Attached to your business account.

utterance: Yes. the that would be the easiest way of doing it then yes.

utterance: OK. All right. Well if I could get your first and last name and date of birth please.

utterance: Sure it's Jerry Hoffman. H O F F M A N. And my date of birth is seven twenty-one nineteen seventy-eight.

utterance: And for further security could you give me your PIN number please?

utterance: Yes it's nine three eight zero.

utterance: All right. And the account number of your existing account?

utterance: Two five zero three eight zero zero three six seven.

utterance: That was two five zero three eight zero zero three six seven.

utterance: Yes Ma'am.

utterance: OK. In order to get this set up I'm just gonna need to go ahead and get the new user's first and last name.

utterance: OK it's Crystal West.

utterance: OK. Was it Crystal with a K or a C?

utterance: With a C.

utterance: All right. And traditionally spelled C or C R Y S T A L?

utterance: Yes Ma'am.

utterance: All right. And do you know her date of birth?

utterance: yeah give me one second. I've got it written down here somewhere.

utterance: OK take your time.

utterance: OK. I've got it.

utterance: All right. Go ahead.

utterance: It is June thirteenth nineteen eighty-two.

utterance: All right. Thanks. And do you know her social security number?

utterance: Yes.

utterance: It is Excuse me.

utterance: three four two one two zero three nine.

utterance: Three four two one two three four nine I'm sorry. Zero three nine.

utterance: Yes Ma'am.

utterance: OK. And do we have a credit limit that you want to set specifically for her card?

utterance: yeah let's go ahead and put it at ten thousand.

utterance: All right. That's ten thousand dollars as her credit limit. All right. And do you want any alerts or anything to come through should she go over that limit?

utterance: no. Just don't let it go over then if attempts to. Just decline it.

utterance: OK.

utterance: OK.

utterance: I'll set that up. Thank you so much. And let's go ahead and set her up a PIN number.

utterance: OK. It's seven five seven eight.

utterance: Seven five seven eight.

utterance: Yes ma'am.

utterance: All right. And she can change that number or you can change that number any time, but that will be the that will be the one I set up for now. OK?

utterance: OK.

utterance: And what is the mailing address that I need to send this new card to?

utterance: seventy-six Sunbeam drive Buffalo grove Illinois. Six zero zero eight nine.

utterance: That was seventy-six Sunbeam drive in Buffalo grove Illinois. Six zero zero eight nine?

utterance: Yes ma'am.

utterance: All right. Thank you so much. Is there anything else I can help you with today?

utterance: yes actually. Is there a fee associated with getting an extra card attached?

utterance: there's a one time fee of fifteen dollars and then after that there is no no fees.

utterance: OK. And how long is her card active for? Is it like a general card where it has a preset expiration date?

utterance: Yes. It will actually have a two year expiration date. So from the date of issue once we get all of the paperwork through and they send the card out they'll have that expiration date it'll go through for two years. But she will automatically get a new card.

utterance: OK. And how long until she receives that card?

utterance: It should take about ten days for it to get there. Sometimes they get it out a little bit sooner than that but we just like to say give them about ten business days.

utterance: Oh. OK that sounds good.

utterance: OK. Is there anything else I can help you with?

utterance: No. I can't think of anything.

utterance: OK. And. All right. Well if there's any just need any further assistance or Crystal needs any further assistance with anything just tell We're open all the time. We have our telephone You're welcome to call customer service at anytime and we'll be happy to help you.

utterance: OK. Thank you.

utterance: Thank you.

utterance: Goodbye.

utterance: Goodbye.