utterance: Thank you for calling Intellibank, can I help you?

utterance: Hello, this is Detri Allen, and I just wanted to see exactly, well what I'm calling in regards to, pay my credit card off but the problem was I called earlier nobody answered, and then when somebody did, I, you know, couldn't get things done. So I'm just calling back and doing this, and then yeah, so I wanted to give you my checking and make sure I can pay everything with my checking and not my card this time. So my checking number is seven six one five four three three three eleven and the routing number's five five three eight nine.

utterance: OK sir, let me, let me look up your account first before I can take down that information. Let me let me get the credit card that you're calling about.

utterance: Wait,

utterance: When don't you, like when I call, or whatever, don't you have, like my name, you have my information up already?

utterance: I do,

utterance: But I need I need you to verify your card information just just for security purposes.

utterance: OK.

utterance: My bad. I got you.

utterance: OK, so when you're ready, you read, just read off the credit card number.

utterance: Hey, before you say that, is the website, everything I'm doing now, could I do it on a website?

utterance: Absolutely.

utterance: Oh.

utterance: You can do it on there.

utterance: What.

utterance: If the website doesn't load or anything, like, you just, what if the system's down or something?

utterance: The website should be reliable. unless it's down for maintenance or anything like that, but that's that rarely happens, so I think you could certainly do that on the website, or I'm here now, I could take your information and, and take care of it and make sure it's all set for you.

utterance: OK.

utterance: OK.

utterance: Awesome.

utterance: OK, cool.

utterance: So if you could give me the credit card number.

utterance: credit card number is fifty-two forty-one sixteen oh two thirty-seven oh five zero eight eight thirty.

utterance: OK, and the expiration and the security code on the back?

utterance: Yes, it is zero seven twenty-five and thirty-one two.

utterance: Got it, thank you. And for security purposes, can I get your date of birth?

utterance: Yes, date of birth is zero four twenty-five nineteen eighty-nine.

utterance: OK. the current balance due on the account looks like it's four thousand five hundred dollars, is that correct?

utterance: Mhm.

utterance: Yep.

utterance: OK, and would you like to make a payment in full on that? OK.

utterance: Yeah.

utterance: Yeah

utterance: I'm just gonna pay it all off.

utterance: OK, got it.

utterance: Yeah.

utterance: and can I get the checking account number again for that?

utterance: checking account number? Yeah. seven six one five four three three three eleven.

utterance: OK, and what is the routing number?

utterance: five five three eight two nine.

utterance: Got it, thank you.

utterance: No problem. how's your day going, man?

utterance: Oh it's going it's going well. How's yours going?

utterance: I'm finally good, man, you know? It's a lot going on but hey, we're making it happen, you know? So.

utterance: There you go.

utterance: That's all you can ask for, right?

utterance: Yeah man, you, you're making it easy for me so I appreciate you, brother.

utterance: Oh perfect. Perfect.

utterance: Well, glad to help. OK, well that payment's processed. I can give you confirmation number if you like.

utterance: Yes, that would actually be beneficial.

utterance: OK. this confirmation number is zero zero one two eight two seven eight two nine.

utterance: For my brain.

utterance: So that was zero zero one two eight seven eight two seven.

utterance: Eight two seven.

utterance: Uh-huh.

utterance: Eight two nine, correct.

utterance: Eight two nine. Got it.

utterance: Got it, got it.

utterance: OK, is there anything else I can help you with?

utterance: No sir, you've been a big help. You've been a blessing, man, I greatly appreciate you.

utterance: Excellent. Well, you can always look up this information regarding your account on the website, and you can also pay your account on there so you know, that we talked about, and you can also deal with any loans or other bank accounts you have with us.

utterance: OK.

utterance: This name of the bank was Intel Bank, not, not Capital Bank?

utterance: Intellibank.

utterance: Intel, oh, Intellibank. I was saying the wrong name. Thing is probably I gotta calm down, don't get frustrated, all right. .

utterance: Intellibank. Yeah. Yeah.

utterance: Well

utterance: Definitely happens, I hear ya.

utterance: well, we appreciate your business, and like I said, on the website you can take care of this or anything else, but always feel free to call us and let us know if there's anything we can do to help you with your business banking needs.

utterance: OK.

utterance: Cool, and this checking is, is, this form of payment, this checking is gonna be saved, correct, or do you have to save it?

utterance: it's not currently saved. I, I can save it for you if you wanna keep it on file.

utterance: If you don't mind, yeah.

utterance: Great got it. This will be on file for you so the next time you call in you can just use the payment on file or you can do the same thing when you go online to pay your account.

utterance: OK?

utterance: Yes.

utterance: All right, that'll be great.

utterance: Great.

utterance: Awesome. Thank you so much All right, and you have a great day now.

utterance: Well I greatly appreciate it.

utterance: You too, man. God bless.


speaker_role: Customer

utterance: Hello this is Stephen Littlefield. I have a home appliance store in Pinewood. I have found a location here in Elgin that might work well for a second store. I'm looking for an in-town bank to work with if I'll sign a lease on the property that I just looked at. Do you offer full services for bank owner for business owners including checking and savings and investment accounts?

speaker_role: Agent

utterance: Thank you for calling Intellibank, sir. We are a full service bank and can provide all of the services you name and more for business owners. Would you like to come in and meet with someone while you are in town to get information of what we can do for your business or would you rather wait until you make a decision on the new lease?

utterance: Well I'm not sure about that. Here's the thing. On the one hand, it might be better if I just stick with the Pinewood Bank and do all my banking in one place but if I get the location in Elgin and things take off here then I would wanna hire an on-site manager and the manager should be able to do the banking for the business locally without having to go all the way to Pinewood. You know what I mean?

utterance: Yes sir, that makes sense.

utterance: Of course I don't know if things will take off. There are always a lot of questions when you're doing things like this. Things could go very well and then they might not work out at all. It's hard to be sure. They are working out very well for me in Pinewood but how do I know if they work out in Elgin? What do think? Is this a good place for a business? Would you start a business here? Would you wanna talk to somebody about it before starting a business here? This is an awfully big decision.

utterance: Sir I do think that Elgin is a wonderful town but I've lived here my whole life so I might be biased. But I can tell you that I have seen many businesses start up here in Elgin and be very successful. Many of them have their business accounts with us here at telebank. Perhaps you might wanna meet with someone at your our local chamber of commerce and they can talk to you about business conditions here in Elgin. They can introduce you to business owners here in town who can share their experiences with starting a business in Elgin with you.

utterance: I think that sounds like a very good idea. Very wise. Yes, a very wise idea. but I'm still not sure if this is a risk. I guess what I really need to is to talk to someone about the risks involved. Is there there someone who can meet help me assess the risk of starting a new business here so I could decide if I should lease the building I just looked at as a spot for a second location for my home appliance store? It is doing very well in Pinewood and I would hate to start a new one here and have it not work out.

utterance: Sure. It sounds to me you're asking if we have a risk specialist that you could speak with? Am I understanding that correctly?

utterance: Yes a rest risk specialist! That's exactly what I need! Do you have one? Can I speak to him? What do I need to do to see a risk specialist? Can he help me assess whether this is a good move for me? And what can I do to increase my chances of it being successful?

utterance: We do have several risk specialists, sir and yes then can help you assess the risks involved in your new venture and suggest ways that might increase your chances of success. I could arrange to have one of them meet with you to help you sort out the questions you have about starting a new business in Elgin. Would you like to meet with the risk specialist in person or online sir?

utterance: I never know where my schedule is going to take me so I think over the phone is best. I always have my phone with me and if you can believe it I can do a video chat on it! You know, ten years ago I saw all these young people with all these mobile phones and said I'd never get one. I said you just give me a good old fashioned landline that never needs charging and doesn't have all these gadgets and bells and whistles. I said when I wanna talk to someone on the phone I want a real phone! I said good old Alexander Graham Bell wasn't thinking about something you could take in your pocket when he invented the phone. No sirree Bob, he was not! Well, look at me now. Here I am in Elgin and I am talking to you on a mobile phone that can make phone calls and do video chats. Can you imagine that? Talking on a phone to someone and seeing them at the same time? I did that with my grandson when my daughter had to go out of town and wanted to wish his grandpa goodnight. So you have your man call me on the online thing on here and we'll call we'll talk matters over and then we can take things from there once I see what he has to say. How's that sound?

utterance: That sounds fine, sir. I understand what you mean about not being sure if you wanted to use a cellphone. My son told me that the new cellphones can do more than some of the older computers used to be able to do! I don't understand that at all. He said it's something to do with transistors. I think that's what he said. I could set up an online appointment with one of one of our risk advisors. What time would be convenient for you sir?

utterance: Let's say next Monday afternoon. How about two p.m.? I always take a coffee break then and that would be a good time for a chat.

utterance: One moment sir, I believe that would be fine. Let me just check. Yes sir. Jordan Collins would be available to talk with you at that point. May I have your phone number sir?

utterance: Sure you can. I have it right here on my business card. I never thought I would have a mobile number on my business card. Always thought I would just have a good old landline number on it. but now I have both! I even have my email address on it. Can you believe that? An email address! My phone number is eight two one three six four eight nine five four. And if you need it, my email address is C E O at Littlefield Appliances dot com. You got that? Eight two one three six four eight nine five four and C E O at Littlefield Appliances dot com.

utterance: Yes sir. Just one moment sir. I have sent your information to Mr. Collins, sir. You should receive an email confirmation from me shortly confirming the time and date of the appointment explaining how to log in for the online appointment. Is there anything else that I can assist you with today sir?

utterance: No, no I think that is it. But I have to say, you've been very helpful. If everyone in this town is as nice to work with then I think this'll be a great place to open up a new business!

utterance: That's very kind of you to say, sir. I do hope that if you decide to open a new branch in Elgin that you will step in and see us and offer us a chance to help your new business grow. Have a wonderful day, sir!

utterance: You too!


utterance: Hi, welcome to Intellibank's customer service line. My name is Sally. How can I help you?

utterance: Yeah that's crazy. Are you, do you think your bank after that you guys are Intellibanksy, did they name you after that street artist or?

utterance: Actually our bank name is Intellibank.

utterance: Oh, Intellibank. I heard, I thought I heard Banksy, I'm hearing a lot of things lately though. Gosh, I think my mind's just been racing, and I I'm trying to set up. I don't know, I. Like, I make payments every month on something I took with you guys a while back, I could borrow some money. And then, I set these reminders on my phone. Like almost like, little alerts, that tell me to, to care of things. But that's literally what I write in phone, I'm like, take care of things, and it's I don't usually third, forth, fifth every month.

utterance: And so with you guys like I you know, I go check out my account every now and then, but it's kinda random. Like I login to to the Intellibank App, and then I make a payment, wanna make a payment, and a couple times I've been late. So is there like, I don't know, is there a way that I don't have to think about it so much?

utterance: Yeah, of course. I definitely understand not being able to remember when to make the payment, we have an option to setup an automatic loan payment, each month.

utterance: Oh, so it's autopay, like it would just do it for me?

utterance: Yeah, it would come out of an account that you give us, and it would pay off the amount you wanna pay before it's due each month.

utterance: Yeah, let's can we set that up on the phone right now, autopay?

utterance: Sure.

utterance: Can I get your first and last name?

utterance: absolutely. This is Brock.

utterance: Silver.

utterance: OK, Brook, thank you for that information. what is your date of birth?

utterance: June fifteenth, nineteen eighty-eight.

utterance: Great, June fifteen, nineteen eighty-eight. And what is the PIN number for your customer account?

utterance: One nine two nine.

utterance: One nine two nine. OK. what is the loan account number for the loan you've taken out with us?

utterance: Question on the PIN. is there a way that I can update that? Not right now, but in the future if I wanna change it, because I've got hacked a while back on Instagram and Cash App, so.

utterance: Mhm.

utterance: Yeah, of course. We recommend changing your PIN once every six months, and you can do so through the online portal at Intellibank dot com.

utterance: Mkay. I'm sorry, I'm sorry, what, what was that next info? But thank you, thank you for that, but what's the next thing I need?

utterance: Yeah of course. What is the account number for the loan you've taken out?

utterance: Oh yeah yeah. let me pull this up, I have it on my statement. account number is one four five, two eight nine, six two.

utterance: great, I'm pulling that up right now. OK. All right, I have your account pulled up. What is the bank account number you would like to pay from?

utterance: the checking that I have on file with Intellibank. What number do you have for that? That should work.

utterance: I believe that we have one two seven zero zero one three nine eight, as the checking account.

utterance: Yeah if it says it's that one, let's use that one.

utterance: Do you have the routing number for that account?

utterance: eight oh seven, three nine six.

utterance: Zero zero, oh sorry, there's a couple more here, zero zero three two.

utterance: Even if.

utterance: OK, eight oh zero, three nine six, zero zero three two. Great that checks out. What is the date of each month, that you would like to schedule this payment for?

utterance: Mm, could I do mid month, fifteenth?

utterance: Yeah, that would be perfect. It's due on the twentieth each month. OK, and what amount would you like to pay?

utterance: Great.

utterance: Just a hundred dollars even.

utterance: OK, a hundred dollars per month on the fifteenth, great. I've scheduled your loan to be paid for a hundred dollars, on the fifteenth of each month, starting on December fifteenth. Is there anything else I can help you with?

utterance: Well yeah, since I have you here. I finally got into some stocks last year. Can you just, kind of generate a an investment report for me?

utterance: Yeah I can definitely do that for you. what is the account number for your investments?

utterance: Oh, yeah yeah yeah, that's four nine zero, eight five two.

utterance: OK, four nine zero, eight five two. I have your name, date of birth, and PIN already. Great. would you like me to send you that report through email or Snail Mail?

utterance: just go ahead and email it to me. what's the email you have on file?

utterance: I have Brock dot Silver at Gmail dot com.

utterance: Yep, that is the current email, that should work.

utterance: OK, I'll send it to you right now, and you should receive it within the next five minutes. Is there anything else I can help you with?

utterance: no, that's it. Oh, I just got it. Thank you just got the email.

utterance: Thank you for calling Intellibank, have a good day.

utterance: All right, you too. Bye bye.


utterance: Thank you for calling Intellibank, this is Jonathan. How may I help you today?

utterance: Hi Jonathan, I'm calling to update my street address but also to apply for an SBA five oh four loan.

utterance: Ok no problem, I can help you with both of those things today with out an issue. to start let's pull up your account I'm gonna need your full name, First and last, as it appears in your account.

utterance: Richard Hamlin.

utterance: All right Mr. Hamlin and what is your date of birth?

utterance: February second nineteen eighty.

utterance: And what is your four digit security pin?

utterance: Seven seven seven three.

utterance: And what is you six digit account number?

utterance: Three eight six oh nine one.

utterance: All right. I am in your account here. And in order to update anything from your account, I am gonna have to ask you your three security questions. So to start what was the name of your first pet?

utterance: Pickle.

utterance: And what was your mother's maiden name?

utterance: Lawson.

utterance: What is the name of the street you grew up on?

utterance: Tabletop avenue.

utterance: Fantastic. and what is the address that we currently have on file for you?

utterance: Alportin Miracle court and Palm springs California nine one two one zero.

utterance: And what address are you changing that to?

utterance: That's gonna be seven five three East Fifteen Street, Philadelphia, Pennsylvania, seven six five four two.

utterance: OK and with that, that is changed, your address is been updated OK, so you also wanted to apply for the SPA five oh four loan?

utterance: Correct.

utterance: OK so, fortunately, we can use most of the info that we have on file for you to send them that application. I already asked you quite a few of these questions to log in but I'm also gonna need to know your social security number.

utterance: Social is six three nine zero two four one eight seven.

utterance: All right and what is your state-issued ID drivers' license number?

utterance: It's Diez and dog five four three two zero zero eight.

utterance: All right and what is your tax ID number?

utterance: Eight eight seven six six five four one two.

utterance: Ok. and what is your email address?

utterance: Email, the only pitfall at hot mail dot com.

utterance: Ok, I got that here. And what is your businesses name?

utterance: Business is Dickins juice bar.

utterance: All right. Now, are you the sole owner of Dickins juice bar.

utterance: Yes, yes I am.

utterance: And when was the business established?

utterance: Two thousand and fifteen.

utterance: And what is your businesses gross annual sales.

utterance: Eighty-seven thousand Dollars.

utterance: And what would the purpose of the loan be?

utterance: Just to buy a better product, better produce, that we're getting from our suppliers.

utterance: OK. I will put in on supplies. And how much were you looking to borrow?

utterance: A hundred thousand Dollars.

utterance: All right so I have all your information down here I will submit this loan application for you right now, and you will receive a resolve, one way or another in seven to ten business days.

utterance: Ok, sounds good.

utterance: Any thing else I can help you with today?

utterance: That is all.

utterance: Well, thank you for calling Intellibank, and you have a wonderful rest of your day.

utterance: You too.

utterance: Bye.


utterance: Good afternoon Intellibank. This is Andy speaking.

utterance: What's up Andy. My name's Aaron and I'm calling to check my account balance.

utterance: I can certainly assist you with that Aaron. could you give me your first and last name please?

utterance: Yeah my first name is Aaron. And my last name is Williams. That's A A R O N. Last name Williams W I L L I A M S.

utterance: OK Mr. Williams. Thank you for calling today and would you mind giving me your date of birth please just so I can confirm your records with us.

utterance: Yeah four nineteen eighty-five.

utterance: April nineteenth nineteen eighty-five. Thank you so much. And what is the reason that you're calling today?

utterance: I wanna check my account balance cuz I lost my card and I'm pretty sure somebody stole it and I think I know who stole it. So I want to make sure that no money has been taken off of it. And I might need to freeze it. Cuz I'm gonna have go take care of them. So I'm. I might. I I don't I don't know if I'm gonna need a new one cuz I'm pretty sure I'm about to get it back from them. You feel me. But I need to they spent some money on it. Cuz if if there's any you know transactions it wasn't me.

utterance: OK.

utterance: Understood. So we do have another part of our bank that handles the new card card replacement service. But for now we'll do the account balance check first. So that you know we make sure that the amount is correct.

utterance: OK. Oh I forgot. can you also check the the transactions from the authorized user on my account as well?

utterance: I can certainly do that. So let's finish getting your account information first before we get to that.

utterance: For sure.

utterance: So could you give me the four digit PIN to your account.

utterance: Yes. Three eight one two.

utterance: OK.

utterance: Actually it's three eight one three three one two. Damn. Oh it's one of those. Three eight one two or three eight one three.

utterance: OK.

utterance: Three.

utterance: And what is your account number?

utterance: one second. That would be like if I'm looking through the app. Damn I can't get on the app this way. hold on it should be on mail. It will be on the mail that I get in the mail right?

utterance: That's correct. Your account number would show at the top of each statement that you receive from us every month.

utterance: OK. Then give me a second.

utterance: No worries.

utterance: Oh I I think I've got it. Eight five two one six two.

utterance: Thank you Mr. Williams.

utterance: Mhm.

utterance: OK so your current balance is five thousand eight hundred and eighty-seven dollars and fifty-one cents.

utterance: Hold on. I think you was breaking up. Did you just say five thousand?

utterance: Yes.

utterance: As in dollars. Five thousand dollars.

utterance: that's correct sir. Five thousand eight hundred and eighty-seven dollars and eighty-one cents.

utterance: I'm supposed to have at least twenty thousand dollars in this account. At least. Five thousand dollars. What the hell? Five thousand dollars? Nah see you y'all gotta shut this down now. Freeze it. Do whatever you've got to do. I'm about to go handle some business. I've gotta figure out what happened. what this fool did with my with my money.

utterance: I understand Mr. Williams. And I apologize that there is a discrepancy in the numbers. before I transfer you over to our replacement card department and fraud department would you like any other accounts to be checked?

utterance: Well yeah did you check the the authorized user account?

utterance: Let me do that right now. Could you give me the name of the other authorized user on your account?

utterance: Yeah her name's Jazmine.

utterance: Mhm.

utterance: That's her first name. And her last name is also Williams. She's my cousin.

utterance: Do you mind spelling out Jazmine's first name for me?

utterance: Yeah it's J A Z M I N E. Oh you hear that? They know I'm about to go looking for that fool.

utterance: OK. So for Miss Jazmine Williams you would like the account balance checked as well?

utterance: That's right.

utterance: OK so for Jazmine Williams we are showing fifteen thousand eight hundred and seventeen dollars. And fifty cents.

utterance: Oh you mean in her account she has that much?

utterance: Yes. That's correct sir.

utterance: Hold on. She. What? She had the money that's missing from my account? Is that what you're saying? Like there was a there was a I don't know what do you call it. She transferred the money from my. Fifteen thousand dollars from my account to hers. Is that what you're telling me right now?

utterance: That is correct. There is a transaction of fifteen thousand dollars in a account to account transfer made five days ago. On October twenty-second.

utterance: So why why wouldn't she tell me about that? See man. That's why you don't. That's why you don't trust your family members man. That's why you don't do nothing nice for your family members. What'd you say your name was again?

utterance: My name's Andy sir.

utterance: Andy. Do. Take it from my experience Andy. As you see right now before your own eyes. Don't trust your family members. Don't involve them in anything financial that you've got going on. Cuz they will take the first opportunity to stab you in the back and steal your damn money.

utterance: I am very sorry that you're going through this Mr. Williams. And I appreciate the the care that you've been putting into your banking with us. Before I transfer you over to our fraud department and help you take care of this situation is there anything else you need from me. I understand your situation is very urgent.

utterance: Well I don't. When I thought it was this fool down the road I was I knew what I was gonna do. But now like I don't. She's my first cousin Andy. You know what I'm saying. Like I can't just. I'm I'm gonna have to go talk to her first. I can't just you know file charges against her already. You know what I mean. I gotta figure out what the hell's going on. Why would she do this.

utterance: OK Mr. Williams. So would you like me to still transfer you or would you like to just hang up and process this at a at a later date?

utterance: I think I'm go talk to her and then I'm I guess I'm gonna have to call you guys back. Is there any way that I can get you instead of just going to some random person at the call centre?

utterance: Absolutely. My extension is eight one seven.

utterance: Eight one seven.

utterance: Yes. So you can call the main number for Intellibank and when it asks you for an extension you can enter eight one seven.

utterance: OK. Sounds good. Appreciate you Andy. I mean I hate to put the vent on you like that.

utterance: That's OK Mr. Williams. We're here to support. Thank you so much and thank you so much for banking with us. And good luck with everything.

utterance: Appreciate you Andy. I'll holler at you.


utterance: Thank you for calling Intellibank, this is Vita. How can I help you?

utterance: Living la vida loca huh.

utterance: Oh I like that I've never heard that. I actually have not, that's so cool.

utterance: You come on you had to heard that.

utterance: Really!

utterance: Yeah well cuz my name is it's V I T A. So it's oh not V I D A it's Vita.

utterance: Oh.

utterance: Like Evita.

utterance: Oh, OK. All right so you live in La Vita. Vita.

utterance: Vita.

utterance: Yeah I am.

utterance: That's funny. All right.

utterance: Anyways, so how you doing today?

utterance: I'm doing pretty good. How about yourself?

utterance: I'm.

utterance: I'm you know what, I'm doing good. You just brightened my day up by that little quick you know, conversation of living living la vida loca.

utterance: Aww.

utterance: So now I just need nice big cup of coffee to get really going and the smile will get even bigger.

utterance: I hear ya, I hear ya. Like I phew, I'm only one cup in and like I definitely need more. It's been a busy morning.

utterance: How about yourself?

utterance: I can't imagine you know what, I bet you, like Monday mornings doing the job you do has to be insane, I'm like, yeah, the phone is just ringing non stop.

utterance: Yeah. Actually, yeah. Monday is crazy busy. But I love it, cause if it's not, you know, it's boring then.

utterance: That's true.

utterance: You know what I mean, so I like it busy.

utterance: And I'm sure you talk to all different types of people.

utterance: I do and it's very interesting. It's like never a dull moment with customer service. Never.

utterance: I don't know if you've ever done customer service, but it's Yeah I mean I get to speak to so many cool people. Lots of different scenarios and you know, people from all over because I answer phone calls for the entire country.

utterance: I never have.

utterance: Mm OK.

utterance: So.

utterance: You know, it's very interesting. I really enjoy it.

utterance: I mean Intellibank is is the best so I'm sure you guys are pretty busy even though, you know, you guys do a great job.

utterance: It is.

utterance: Mhm.

utterance: Absolutely. Thank you so much, we appreciate that.

utterance: So what can I do for you today?

utterance: so going through going through my bills I am an Intellibank business customer.

utterance: Mhm.

utterance: OK.

utterance: And I have my business accounts set up through with you guys, but my checking and savings and I have you know going through the bills, it's just, it's like a headache every month.

utterance: OK.

utterance: You know, doing the bills. it's really, I literally like so what I'll do is I'll like get the bills all in a pile.

utterance: Mhm.

utterance: Put that pile on corner in my office and usually around the fourteenth, fifteenth of every month.

utterance: Mhm.

utterance: I'll literally just take a day and just store and sort through the bills and start making payments and and doing everything and then, I actually have like a spreadsheet set up that you track everything but I'm looking to make it easier.

utterance: Mhm.

utterance: Right, like why don't you do why don't you set up an credit card payment thing. I can do that with you right now, it will make your life way easier.

utterance: So with that like will that be like, just this month, or would I be able to do like, have it set up on a monthly basis?

utterance: Right, no, it will be a recurring monthly basis forever.

utterance: Well, that would be amazing.

utterance: Yeah.

utterance: Do you wanna go ahead and let's do it? Like that's gonna make your life so much better.

utterance: It'll just be, you know, you set it up and bang like forever.

utterance: It's gonna automatically do it.

utterance: All right, so what do you need from me?

utterance: OK, well first of all, what's your full name and date of birth?

utterance: All right, my name is Martin.

utterance: OK.

utterance: Brewer. B R E W E R. And my birthday is February fourteenth. Valentine's baby, on nineteen eighty-one.

utterance: OK.

utterance: Mhm.

utterance: Mm. Very nice, very romantic.

utterance: OK, and what's the payment bank account number?

utterance: Oh, all right, hang on one sec.

utterance: Take your time, I'm here.

utterance: All right, that account number is zero eight eight six three one seven.

utterance: Mhm.

utterance: Mhm.

utterance: Four five one.

utterance: OK, and do you happen to have the routing number on that account?

utterance: I do. It's zero one.

utterance: Mhm.

utterance: Three zero zero.

utterance: OK.

utterance: One one six five four.

utterance: OK.

utterance: And what is the payment date that you'd like for it to come out every month?

utterance: The sixteenth.

utterance: Perfect. And do you happen to have the credit card number for that?

utterance: I do.

utterance: OK.

utterance: That's four zero eight five.

utterance: OK.

utterance: Mhm.

utterance: Three two one zero.

utterance: Mhm.

utterance: One five zero zero.

utterance: Mhm.

utterance: Nine eight seven six.

utterance: OK. All right, perfect, so that's all set up and you'll get an email confirmation with that and, Mr. Brewer, is there anything else I can do for you tonight?

utterance: I think that's everything.

utterance: All right, well, you have a great weekend, thank you so much for calling.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Robert, how may I be of service today?

utterance: Hello Robert. my name is Katherine, Katherine McDougal, and I was just calling wondering about your loan options and maybe looking to apply for a credit card.

utterance: OK, well we have several available loan options. Is this for a business?

utterance: It is, yeah. My own personal business.

utterance: OK, well we have our SB seven loans.

utterance: Mhm.

utterance: Or we have our small business loans.

utterance: Mhm.

utterance: Or if you're also looking for a credit card I can walk you through that as well.

utterance: That sounds great.

utterance: All right, we offer three types of business credit cards.

utterance: Mhm.

utterance: Our Intellibank business platinum card, our Intellibank business silver card and our Intellibank business gold card.

utterance: Oh wow. What do you usually recommend to small business owner not making too much annually at the moment. and I'm wondering how a loan would effect my credit use and credit score.

utterance: OK, well the loan is gonna affect your credit score not as much as the card would affect your credit score.

utterance: Oh.

utterance: Are you still interested in applying for both?

utterance: Oh yes, absolutely.

utterance: Then I would recommend in your case that you apply for the SBA seven A.

utterance: OK.

utterance: And would you like to go ahead and do that?

utterance: Well if that's what you're recommending then yeah I would like to go ahead and go ahead and do it.

utterance: OK. I'm just gonna need to get a couple of pieces of information from you.

utterance: Certainly.

utterance: First I'm gonna need your full first and last name?

utterance: OK that would be Katherine with a K, K A T H E R I N E. McDougal, M C D O U G A L. Katerine McDougal.

utterance: And I'm gonna need your date of birth?

utterance: My date of birth is March fourteenth nineteen fifty-six.

utterance: And I'm gonna need your current mailing address.

utterance: OK OK that would be two one two South Renee Road, Los Angeles, California nine zero zero four eight.

utterance: Great. Now I am gonna need you to set up a PIN with us.

utterance: OK.

utterance: So please select a four digit number?

utterance: You know I usually, I have a little bit of a problem creating my own PIN numbers. Do you have any tips for a secure PIN?

utterance: I usually like to use the last four of the year and the two digits of my birthday.

utterance: The year that we're currently in or the year you were born?

utterance: Year I was born.

utterance: OK. I'll go with that too. So.

utterance: All right well I already have that info here.

utterance: So you can create the PIN?

utterance: Can I can create the PIN.

utterance: Magnificent.

utterance: I am going to need your social security number.

utterance: The whole thing?

utterance: The whole thing since we're applying for a loan.

utterance: All right. Is this a secure line we're talking on?

utterance: Absolutely.

utterance: OK. Thank you for reassuring me. so are you ready for my social?

utterance: Gimme just a moment.

utterance: OK. Take your time. How's your day going?

utterance: Not too bad, yourself?

utterance: Mm I've had better.

utterance: Aww I'm sorry to hear that.

utterance: Thank you.

utterance: Well hopefully we'll be able to process this and get this moving for you and that'll make your day go a little smoother.

utterance: Yeah.

utterance: It will. You know what I'm gonna to do celebrate once you've processed this loan for me?

utterance: What's that?

utterance: I'm gonna go buy a latte.

utterance: Oh that sounds fantastic.

utterance: Do you drink coffee?

utterance: I don't, I'm a tea person.

utterance: Tea? Mm. Yeah tea's nice.

utterance: So I'm just gonna need to set up a couple more security questions.

utterance: OK.

utterance: So this way when you contact us to ask about your accounts. We'll ask you to answer these security questions. actually I just need one.

utterance: Mhm.

utterance: OK.

utterance: would you like to give me the name of your first pet?

utterance: My first pet, Sunflower.

utterance: All right. Your first pet was Sunflower. So that will be your security question and your security answer.

utterance: OK.

utterance: All right. Well that application is all set.

utterance: Wow.

utterance: And we will get back to you about both the loan and the card in three to five business days.

utterance: OK so so I won't know for three to five business days if I was approved or not?

utterance: Yeah it's gonna take some time to process.

utterance: I'm gonna have to wait for that latte.

utterance: I you know what? I say go ahead and get it.

utterance: Oh yeah you think I should just treat myself?

utterance: I think you should.

utterance: OK.

utterance: Well is there anything else I can help you with today?

utterance: that's that's you got it all.

utterance: Great, then thank you for calling Intellibank. Have a lovely day.

utterance: Thank you.

utterance: Goodbye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Roger. How may I help you this fine afternoon?

utterance: Hello Roger. It is a fine afternoon. And I'm hoping you can possibly tell me how you can help me. I'd like to acquire a new space for my business.

utterance: OK. Well I think the best thing to do would be to apply for a real estate loan.

utterance: Mhm.

utterance: Oh OK. Sounds simple enough.

utterance: I see here that already an Intellibank customer.

utterance: Uh-huh.

utterance: So I have all of your info here.

utterance: Uh-huh.

utterance: So I'm just gonna need you to confirm that information.

utterance: Uh-huh.

utterance: And then we can go ahead and submit that loan application.

utterance: All right.

utterance: And we'll be able to get you a result of that loan in five to seven business days.

utterance: OK. Sounds great.

utterance: So we just need to start by getting your full name first and last as it appears on your current Intellibank account.

utterance: OK. That will be Trixie McDermis. And I'll give you my card number and birth date also. Card number four four.

utterance: Well, you know I'm actually

utterance: Not gonna need your card number. But thank you very much.

utterance: Well I asked to give my card number as part of my security check when I signed up with Intellibank. So I would like to give it to you because it makes me feel comfortable.

utterance: OK. I will go ahead and take that.

utterance: Thank you.

utterance: What is your card number?

utterance: Four four three seven sixteen eight nine zero one two.

utterance: Thank you. And could you repeat your social security number? I'm sorry I was not ready for it.

utterance: Thank you.

utterance: It is three seven one two.

utterance: All right. And I need you to confirm for me the address that we have on file for you.

utterance: Mhm.

utterance: Mhm. And which address would that be?

utterance: well I'm gonna need you to tell me the address that way I can confirm what we have here.

utterance: How about you tell me the address and I'll tell you if it's accurate?

utterance: Cuz if I.

utterance: Well unfortunately if we did that then anyone who called in would be able to get your address so for security purposes what we like to do is have you tell us it's all right if you don't know at first. We don't it's we don't need the first thing that comes to mind.

utterance: Mhm.

utterance: I I do

utterance: Know it.

utterance: Oh

utterance: OK.

utterance: I just I just wanted you to tell me.

utterance: Well I can't do that, but whenever you're ready take your time and let us know what your current address is as it appears on your Intellibank business checking account.

utterance: Mhm.

utterance: Are you ready?

utterance: I'm ready whenever you are.

utterance: Nine eight zero South Street New York, New York nine eight one seven one.

utterance: Great. That is what we have on file for you.

utterance: OK.

utterance: Thank you.

utterance: And do you have a location on. I'm I know, I'm sorry. There there's a lot of questions. But this is a hundred thousand dollar loan.

utterance: Which is a small money for me.

utterance: Well I.

utterance: Small money for me.

utterance: Congratulations. I'm very happy to hear that. we are just about done. I just need you to confirm a few of the security questions. I know this is a lot. I tell you what. We to expedite this process I can go ahead and confirm this since you've given me the other info with just one of your security questions.

utterance: Mhm.

utterance: OK. Great.

utterance: Thank you so much for understanding.

utterance: What was the name of your first pet?

utterance: Cindy.

utterance: All right. That is what we have here.

utterance: Uh-huh.

utterance: And just to confirm I am gonna go ahead and send in your application for this real estate loan.

utterance: You know thank you.

utterance: All right and it is sent. Is there anything else I can help you with today?

utterance: If I were to apply for something similar to this would there be a way to do it another option? Is there another option?

utterance: Sure. Our website is available twenty-four hours a day at Intellibank dot com.

utterance: I can apply for things like loans on there?

utterance: Absolutely.

utterance: OK. Thank you very much. Thank you.

utterance: Thank you for calling Intellibank. Have a wonderful rest of your day. Bye.


utterance: Thank you for calling Intellibank. My name is Joanna and I will be assisting you on this recorded call. May I ask your name, please?

utterance: Yes, my name is Nestor.

utterance: Hi, Nestor how are you doing this evening?

utterance: I'm good. How are you?

utterance: I'm great. I thank you so much for asking.

utterance: Nestor, how may I help you tonight?

utterance: I need to change my PIN number.

utterance: Oh, I see that you'd like to change your PIN number. I would be glad to assist you with that tonight.

utterance: Cool.

utterance: I'm just going to gather a little information so I can access your account for you.

utterance: Nestor, may I have your last name, please?

utterance: Yes, it's Ward.

utterance: W A R D.

utterance: All right. and is Nestor spelled N E S T O R?

utterance: No, that would be Nestor.

utterance: My name's Nesturd. I'm just messing with you. It's.

utterance: No, that's OK. It's nice to have a customer with a good sense of humor.

utterance: It's, you you had it. It's N E S T E R.

utterance: OK.

utterance: Yeah.

utterance: All right. And then may I also have your date of birth?

utterance: You may, it's seven eighteen eighty-five.

utterance: Seven eighteen eighty-five?

utterance: Yeah, eighty-five. You remember eighty-five? Were you alive during eighty-five?

utterance: I was alive during eighty-five, yes.

utterance: I was too, but I don't remember much.

utterance: But you don't

utterance: Remember it. No, those were, those were my college days, so yes, I do remember that well.

utterance: College days. Nice.

utterance: College.

utterance: Days, yes.

utterance: Nice.

utterance: Are?

utterance: Are you of college age now? Or are are you attending college?

utterance: Oh whoa, college is what I don't know ten years ago for me now?

utterance: Oh, OK. Good. Good.

utterance: At least.

utterance: Yeah.

utterance: Those are some good, those are some good years.

utterance: They were! I mean, not as good as high school.

utterance: But you know, I was in high school for about seven years so we'll just keep that between us.

utterance: OK.

utterance: Yeah.

utterance: If the CEO found out, woo!

utterance: Oh no! OK. Well that'll be our secret, Nester.

utterance: Nester, may I get the four digit PIN number on your account?

utterance: Yes, it's three three one nine.

utterance: And

utterance: Three three one nine?

utterance: Yes.

utterance: OK.

utterance: I need to change that because too many people know what it is.

utterance: Sure, sure. That's what I'm here to assist you with this evening.

utterance: Cool.

utterance: Nester, may I also get your account number, please?

utterance: Yes, you may, but could I place you on a brief hold? I need to locate that number.

utterance: Of course. I'll be here.

utterance: All right. One second.

utterance: You still there?

utterance: Yes, I am. No problem.

utterance: I'm looking. One second. Bear with me, please.

utterance: That's

utterance: All right. I'm, I am here.

utterance: I am, I'm so unprofessional. I should be prepared. I'm so sorry.

utterance: That's OK.

utterance: where are we?

utterance: Where are we? Oh, got it! The number is eighteen eleven twenty-nine.

utterance: Eighteen eleven twenty-nine.

utterance: Yes.

utterance: All

utterance: Right. Let me just put this into the system.

utterance: All right, I do see here that that number is liked to our.

utterance: Intellibank. Intellbank? How do you say it?

utterance: Intellibank.

utterance: Intellibank.

utterance: Like like an Intelligent Bank. Intellibank.

utterance: and I see here, that you are one of our preferred checking customers. This isn't linked to your business preferred account.

utterance: Right.

utterance: OK, so let's go ahead and get your PIN number changed.

utterance: Yes.

utterance: OK. And, if I may ask, are you just changing your PIN number? Have you had any fraudulent activity? Where I can transfer you to a security specialist after.

utterance: No.

utterance: Not that I know of. confirm my my balance?

utterance: OK.

utterance: I'd be glad to do that for you.

utterance: One moment.

utterance: OK. I see your balance as six thousand five hundred and ninety-eight dollars and forty-seven cents.

utterance: yeah, I think that's that's it.

utterance: OK. And I see no recent transactions in the past seven days.

utterance: OK.

utterance: All right, so, you're gonna hear a brief silence that will be me wiping out your PIN number in the system. One moment, please.

utterance: OK.

utterance: All right. Your old password has been erased. I will be asking you for the new PIN number to input that for you. Go ahead.

utterance: Four three nine four?

utterance: All right, I have I have input that into the system for you. Nester, please make sure that you write that down in a safe, secure place.

utterance: And that only you have access to that information.

utterance: Right.

utterance: All right, and while I have you on the line, do you need me to provide you any information so you can do any PIN changes or any other account related information online?

utterance: no I think I'm good, unless you know the next seven lottery numbers?

utterance: Well, if I did, I might not share that! Sorry just saying. No I'm just teasing. I would be glad. I'd share that.

utterance: All right, Nester, well if there's nothing else I can do for you you have a wonderful night and thank you for calling Intellibank.

utterance: You too. Thank you.

utterance: Good night.


utterance: Thank you for calling Intellibank. This is Melissa, how can I help you today.

utterance: Hi Melissa. I had to let my accountant go the other day.

utterance: I'm so sorry.

utterance: And it's fine, she she was having issues. but sorry, not to get into all that detail but.

utterance: No problem.

utterance: I know that she was calling you guys, every month, I think, to make payments. And to keep up with everything and I, since I'm taking over what she was doing, I really don't have time to do that.

utterance: OK.

utterance: is there some other way?

utterance: I believe not but I believe what we, what you're needing to do is just set up some automatic payments. And we have automatic loan payments that I could help you get set up.

utterance: yeah. Because yeah, I think the only one I need to do is on my Intellbank real estate loan.

utterance: OK. Your Intellibank real estate loan?

utterance: Yes.

utterance: OK. All right. Well I'll be happy to help you with that. Give me a just a second to ask you a few questions, OK?

utterance: All right.

utterance: All right. Let's start with your your first and last name?

utterance: Jerry Hoffman. H O F F M A N.

utterance: OK. And, what is your And also, what is your birth date and social security number?

utterance: OK. My birth date is July twenty-first, nineteen seventy-eight.

utterance: Mhm.

utterance: And my social is two seven zero four eight four zero two three.

utterance: OK. So that was two two seven zero four eight four zero two three was your social?

utterance: Yes.

utterance: OK, thank you. And man, let me also get your PIN number?

utterance: nine three eight zero.

utterance: OK. And it looks like I need your loan account number also.

utterance: OK. Give me just a minute, and see if I can find it. You doing pretty good today?

utterance: Yeah I am, it's it's Friday so.

utterance: Oh yeah Friday is the best I got a good weekend lined-up, so, hopefully I can get everything taken care of.

utterance: Well great.

utterance: OK, Let's see. In this stuff she wrote down for me I got a bunch of numbers here. It looks like account numbers. She didn't write down which is which, so let me just give you both of these.

utterance: OK.

utterance: I've got. two five zero three eight zero zero three six seven.

utterance: OK.

utterance: And three one one two one five seven five one four.

utterance: OK. three one one two one five seven one four?

utterance: Three one one two one five seven five one four.

utterance: OK, I'm sorry. Yes, I transposed a number. Three one one Two one five seven five one four.

utterance: Yes.

utterance: OK, I believe that that is the account number that I'm needing for your loan payment.

utterance: OK, let me write that down, so I can remember which ones which later on.

utterance: OK.

utterance: And can you also tell me what the final balance is? For the how much total is due on that account?

utterance: uh-huh. Gimme just one second? I'm getting into that account now. OK, it looks like ninety-three hundred, nine thousand three hundred twenty-eight dollars and and eleven cents.

utterance: OK. And I think she usually pays somewhere around like three hundred dollars as that'll cover the minimum right?

utterance: Yes, let me double check. Yes, it does look like she pays three hundred dollars from the previous payments. And the minimum payment is only two fifty, two fifty, so that'll, that'll more than cover it.

utterance: OK, great. yeah, let me go ahead and make that setting up the that automatic payment, that's right, yeah let's go ahead and set that up to do three hundred.

utterance: Yeah.

utterance: And when does that, when would you like that to come out? It looks like the due date is the seventeenth of every month. I can set that up to come out at an earlier date or on the seventeenth.

utterance: yeah let's do let's do next Monday, that'll be the fifteenth, so that'll be good, that gives it a couple of extra days so process.

utterance: OK. Let me, give me just a minute while I get that set-up. I'm setting up a three hundred dollar payment on on the loan. going to need to get your checking account information. And the routing number for the, where the payments going to be pulled from.

utterance: OK. All right, I guess the checking account number is this other one she gave me which was.

utterance: Mhm.

utterance: Two five zero three eight zero zero three six seven. Is that correct?

utterance: Yes.

utterance: OK. And your routing number?

utterance: One nine one three one eight six four two. Is that correct?

utterance: Yes.

utterance: OK. So, we'll be taking three hundred dollars from that that checking account to the set up on that loan payment automatically on the fifteenth of every month. Is that correct?

utterance: Sounds right to me.

utterance: OK. Let me get that set-up for you.

utterance: All right.

utterance: OK. I've got that all set-up. And Mr. Hoffman, at any time you can log-on to the online for Intellibank and you can see those payments or set-up any other payments. Or, answer any questions on there. We also have tech support on there. That could help you with any questions that you have. As well as call our customer service number as you have today. From seven a.m. to seven p.m. Monday through Friday.

utterance: All right, thank you.

utterance: OK. Is there anything else I can help you with?

utterance: I don't believe so.

utterance: All right, well good luck and you have a great weekend.

utterance: You too thanks.

utterance: bye, bye.


utterance: Hi, thank your for calling Intellibank. My name is Sheldon, how can I help you today?

utterance: Hey Sheldon I just I just wanted to call because I wanted to make a wire transfer for my business and it's kind of an urgent one. You know I'm just gotta be on the run soon. Can you help me out on that?

utterance: For sure but first I'm gonna need to ask you some security questions so I can get access to your account. could you provide me with your first and last name?

utterance: Yeah man I got you. so my first name is Will. W, I, L, L. And my last name is Chen. C, H, E, N.

utterance: So Chen OK. And your date of birth?

utterance: Date of birth is March eighteenth nineteen eighty eight.

utterance: Whoa. You have the same birthday as my sister, that's funny.

utterance: Oh.

utterance: All right and your mother's maiden name.

utterance: mother's maiden name is Lu. L, U.

utterance: Lu? Street you grew up on?

utterance: the street let me think. I think I think I put Vermont for this one and the street should be two two five oh Vermont.

utterance: It's not Vermont. Any other streets you think of?

utterance: It's not Vermont?

utterance: OK, Yeah I moved around a lot when I was a kid Try try Mariposa. Mariposa. M, A, R, I, P, O, S, A.

utterance: M, A, R, I, P, O, S, A. What's the street number?

utterance: it should be four five zero.

utterance: Four five zero Mariposa. OK, that worked. And the last four of your social?

utterance: The last four of my social is zero, zero, six, one.

utterance: Zero, zero, six, one. All right I'm in. Is nine, two, five, eight, seven, six three, eight, two, four still a good number for you?

utterance: Three, eight, two, four yes.

utterance: Perfect and the email we have on file is still great as well?

utterance: yeah. Which email is that again? is is it the one that's the Will Will Films L L C at Gmail dot com?

utterance: That's it.

utterance: OK. Great.

utterance: All right. Now that we got that taken care of I'm I'm in your file now, how can I help you?

utterance: yeah so just need to make a quick wire transfer to a foreign client. you know they're shooting a commercial over here and they're from Israel. And they need the money wired to them basically you know in the next one or two days. And I know wire is you know immediate So yeah could you do that.

utterance: Perfect, of course we can get that taken care of but I first must let you know that for our wire transfers there's a thirty dollar fee, is that OK?

utterance: Ugh. Thirty dollars, shit. I thought it was. Excuse me, excuse my language. I I thought, I thought it was fifteen.

utterance: No, it was fifteen about two and a half years ago.

utterance: I see.

utterance: Yeah, we had to go up on rates. You know, pandemic and everything.

utterance: OK.

utterance: Pandemic changed everything.

utterance: Yeah, sorry about that.

utterance: OK. No, no worries. I mean you gotta you gotta do what you gotta do. you know I'll probably just charge him the wire transfer. You know I'm not paying that out of my own pocket so. but yeah, I appreciate it. You guys gotta do your business man All right, thirty dollars is fine. Just you can charge it to the account.

utterance: OK, sound good Will. how much are you sending?

utterance: So can we wire ten thousand dollars to them just ten thousand dollars flat?

utterance: For sure our limit is actually ten thousand so you would have to make it nine thousand nine hundred and seventy if you want to add the fee to it.

utterance: OK.

utterance: Oh, I see. it's a good point.

utterance: Yeah let's let's let's go ahead and do that. I'll I'll I'll figure it out with him. Just figure out some foreign exchange rates or something.

utterance: Yeah let's do that?

utterance: Mhm, let's do it.

utterance: All right and what is the account number that I'm transferring it to?

utterance: OK, so the the account number is Three, three,

utterance: Three, three.

utterance: Five, four.

utterance: Five, four.

utterance: Eight, zero.

utterance: Eight, zero.

utterance: Five, two, nine two nine.

utterance: I'm gonna read that back to you. I have three, three, five, four, eight, zero, five, two, nine.

utterance: Mhm.

utterance: Yes, that's correct one.

utterance: All right. While I am processing that right now Will. And there it goes through. you should be getting a confirmation email at any second now. And is there anything else that I could do for you today?

utterance: No that's it, thank you so much for helping. What was your name again?

utterance: Sheldon.

utterance: Sheldon, that's right Sheldon. Like like young Sheldon. Yeah cool. Thank you Sheldon I really appreciate it and you know y'all are awesome. You know I wanna continue doing business with you.

utterance: Well we appreciate you Will and anytime you need anything else please feel free to contact us and you enjoy the rest of your day.

utterance: Appreciate it, you too!

utterance: Thank you. Bye.


utterance: Hello and good morning and thank you so much for calling Intellibank today. My name is Laurence and I am provide you with everything you need today.

utterance: That's great. Thanks Laurence. I appreciate it.

utterance: Of course. How can I help you today?

utterance: Yeah. So I'm just calling in because I would like to to add someone to my account really. It's a pretty pretty simple task but maybe you can maybe you can help me with it cuz I've had issues with banks in the past and being on hold and all this all this type of stuff but you know I've I've I think that we are going to have a a good a good time adding a person to my account today I think. I have I have good feelings.

utterance: Well I have good feelings as well. So, I'm going to need to access your account. I'm going to need your first, last name and your date of birth.

utterance: Yeah, absolutely. My first name is Martin. My last name is Tales. T A L E S. And my date of birth is March twenty-second nineteen ninety-one.

utterance: All right. Got that in. Martin Tales. Nineteen ninety-one. And can I have the PIN number on your account?

utterance: three zero nine one.

utterance: E zero nine one. Excellent. All right. Pulling up your account. Can you confirm the number of which account we're going to be changing today.

utterance: The account number is six zero one two three two.

utterance: Perfect. All right. Now go ahead and give me the first name and last name of that user you're adding.

utterance: Yes. So her first name is Jane. And the last name is Tales. That's the same last name as mine. T A L E S.

utterance: Jane Tales. All right. And can I have her street address.

utterance: Yes. Forty-two Drake Street, Lincoln, Nebraska, one zero two zero one.

utterance: OK, I have forty-two Drape. Is that D R A P E?

utterance: No. That's Drake. D R A K E. K as in key.

utterance: Can I?

utterance: Got it. Talking about Drake the like Drake the rapper.

utterance: Yeah. Aww. Have you heard? Have you listened to his new album?

utterance: I haven't heard his new album. But I'm a big fan of Drake. You know, started from the bottom now we're here.

utterance: Yeah. Yeah. That's my favorite.

utterance: OK. Got that. And can I have the the city and state again.

utterance: Yes. So the city is Lincoln. The state is Nebraska.

utterance: Lincoln, Nebraska. And that ZIP code is?

utterance: One zero two zero one.

utterance: One zero two zero one. Great. All right. Now I'm going to need a little more sensitive information about Jane. I hope she's provided you with that so we can continue to set this account up today. starting with her social security number. Is that something you have access to?

utterance: you know what, let me I don't have it readily available. Let me just put you on hold for a second and I will go grab it.

utterance: Great. Take your time.

utterance: All right. I am back and I went searching and I did in fact find the social security for Jane. So whenever you're ready I can I can I can give that to you.

utterance: Fabulous. I am ready.

utterance: All right. So it's one two one nine one four five four four.

utterance: One two one nine one four five four four.

utterance: Yes, that's correct.

utterance: Got it. And would you happen to have her driver's licence state and number?

utterance: Yes. Yes I do. So the driver's license is zero two three two two four and the state is Nebraska.

utterance: OK. I have zero two three. Was that two two four four?

utterance: Two two four.

utterance: Two two four. All right. And Nebraska is the state. And could I get her email, date of birth and lastly I would need a PIN for her to access her account.

utterance: Yes. Her email is J Tales at Gmail dot com. Her date of birth is June second nineteen ninety-two. And I suppose the account number that you or the PIN code that you would like to use is three zero nine one.

utterance: Three zero nine one. All right. That is all processing. Let's. Bear with me here. All right. We got that account up and running. She should be able to access it immediately. We've just sent out an email welcoming her to the family. And is there anything else that I can provide for you today?

utterance: No. That's all. Thank you very much.

utterance: Thank you very much and you enjoy the rest of your day.

utterance: Great. Thanks.


utterance: Thank you for calling Intellibank. This is Howie, how can I help you?

utterance: Hey Howie. How are you today?

utterance: I'm doing good, how are you?

utterance: I'm doing, I I was doing really good. I'm just a little confused, I got a a letter in the mail today stating that there's a problem or issue with my account. I'm just really not sure what's going on so I'm hoping you can help me get this cleared up.

utterance: I absolutely can. Let's just start out with your first and last name.

utterance: the name is Brian Kelly.

utterance: OK. Is that K E L L Y?

utterance: It is.

utterance: OK Mr. Kelly and what is your date of birth?

utterance: It is oh six one six nineteen ninety.

utterance: OK.

utterance: And my social security number is one, seven, nine, one, one, two zero seven, six.

utterance: OK. All right, well thank you. I I didn't even need that but thank you. That's great, thank you so much though and your pin number?

utterance: Oh! Well there you go.

utterance: The pin number is three, one, five, two.

utterance: OK. OK, so what's going on. How can I help you?

utterance: Yeah like I said I I got this letter in the mail that there's a problem with my account, possible fraudulent attempts or something.

utterance: Oh, OK. Let me look let me look. I I just give me one second. I'm gonna see what our last correspondence was with you. OK. Yeah our last correspondence that we mailed out to you it said that someone was trying to access your account with the wrong PIN number. So the pin number that you just gave me worked. which it seems like there was another pin number. Do you? OK, OK. So you, what happened?

utterance: Yeah. That was me.

utterance: Yeah so, I I was. All right, honestly. I was out drinking one night and I was trying to get more money from the ATM and I was kept putting the pin number in the pin number and it wasn't working. And dummy me was using the pin number on my personal account instead of my business account.

utterance: Oh. OK, OK. OK. So

utterance: So

utterance: I had the the wrong card in the machine with the right number and vice versa.

utterance: OK, so it was you?

utterance: It was me, yes. .

utterance: OK. And do

utterance: You wanna keep this. So but you wanna keep the the PIN number that is the actual one that you gave me just now, OK.

utterance: Yeah, yeah, yeah. Please don't

utterance: Confuse it for me anymore.

utterance: OK. Yeah no problem. OK, let me just put a note on the account that it was you indeed and there was no fraud.

utterance: Yes.

utterance: I'm just typing that out. OK. All right, so that's all set. There's no problem anymore. it's not flagged anymore, I fixed that.

utterance: and I will say this too you know Although I might've drank a little too much that night I did have an amazing dinner too.

utterance: Really. .

utterance: It was

utterance: It was a great dinner.

utterance: Wow. OK, well, what did you eat?

utterance: we went to this new steakhouse. It was like a Korean steakhouse and it was delicious. It was out of this world. I don't know if you're in the Nashville area but if you are I would recommend this place to you.

utterance: Mhm.

utterance: Mm.

utterance: Oh wow.

utterance: You're in Nashville. Oh, wow. I'm actually in Florida but my best friend her her husband to be is gonna be moving to Nashville. So I plan on visiting Nashville a whole lot. Cause we've been best friends since I was five years old and I'm really sad about it but I heard that Nashville is an amazing place.

utterance: Yes.

utterance: It is. And check out the Korean Barbeque Steak House, because they cook it right in front of you, they do all the little tricks and everything. It's really amazing.

utterance: Yeah.

utterance: Mhm. Oh wow.

utterance: Is it called the Korean Barbeque Steak House?

utterance: It is, it is.

utterance: OK, Alright. I'm gonna. I am going to write that down and keep a mental note and tell my friend and maybe we can go there cause she's also gonna have her bachelorette party there which I'm Sure.

utterance: Surprise Surprise.

utterance: welcome to Nashville.

utterance: Exactly, I'm sure you've had your fill of that.

utterance: Yes.

utterance: I've seen a lot about that. OK, so well anyway. While I have you on is there anything else I can help you with?

utterance: Yeah.

utterance: Yeah actually I also need to update the phone number on my business account.

utterance: OK, absolutely. When you're ready just give me that number.

utterance: OK. The the new number is going to be six one five.

utterance: Mhm.

utterance: Five five five.

utterance: Mhm.

utterance: Eight oh three nine.

utterance: OK.

utterance: So six one five five five five eight oh three nine. OK. OK. That's done. And if I could just suggest something for you? I would love to set you up with online banking.

utterance: Correct.

utterance: OK.

utterance: It is so easy and convenient, you don't have to worry about waiting for mail to come, snail mail. You can look at your account twenty-four seven. We have an awesome Intellibank app that you can download on your phone. And you can do your own transactions. You can you know switch funds between accounts. You can do it all. By yourself. You don't have to call us or anything like that. Do you think might be something you're interested in?

utterance: Big time. that would probably be a tremendous help for me.

utterance: OK.

utterance: OK, great. So what I will do is I'm gonna send you a link. You click the link and it will take you through step by step how to just start your online banking.

utterance: OK.

utterance: So what is your email address?

utterance: It's Brian Kelly nineteen ninety at Gmail dot com.

utterance: OK. And is the B capitalized?

utterance: It is.

utterance: OK. OK, so like I said it's very simple. Very simple process but in case you have any questions you know please feel free to call us back. We are customer service line is open until eight p.m. Eastern. So, yeah. I mean is there anything else I can help you with?

utterance: OK.

utterance: No, that sounds like it's everything.

utterance: All right Mr. Kelly have a great night!

utterance: Thank you, you too!

utterance: Bye bye.


utterance: Hello thank you for calling Intellibank. My name is Natasha how can I help you today?

utterance: yes hello I'm calling to schedule an appointment with a financial advisor but first I wanted to know how exactly can a financial advisor help me with what I want?

utterance: OK sir well our financial advisors they use their knowledge and expertise so that they can construct personalized financial plans that aim to achieve the financial goals of all of our clients including investments savings budget insurance and tax strategies. We can help you reevaluate your current situation and then set up a plan so you can meet your future goals and plan accordingly for any issues that might come along the way.

utterance: Oh OK so like a lot.

utterance: All right sir so you wanna go ahead and schedule that appointment with our financial advisor at our company?

utterance: Yes please.

utterance: OK sir give me just one moment while I set you up that appointment. but first I need to get a little information from you if you don't mind.

utterance: Ok.

utterance: OK.

utterance: All right sir can I get your first name?

utterance: Yes my first name is Gabriel.

utterance: Is that G A B R I E L?

utterance: Yes.

utterance: All right sir thank you so much for that and could I get your last name please?

utterance: Robinson.

utterance: All right Robinson R O B I N S O N correct? All right OK so would you like an in-person or online appointment?

utterance: Yes.

utterance: Can I do a in can I do a in-person?

utterance: All right sir I can set you up with an in in-person appointment. What would be a good date for you?

utterance: what date did you have that's available?

utterance: we have any time this week available and next week is actually pretty open.

utterance: OK I can't do this week I could try next week?

utterance: OK so is around eleven nine good for you?

utterance: Nine? Ok. On the ninth? At what time?

utterance: on the ninth?

utterance: on the ninth is a Tuesday so we have appointment times available in the a.m. and p.m. which would you prefer?

utterance: the p.m..

utterance: OK so we have an appointment available around one one thirty-two and three p.m..

utterance: OK I'll take the three.

utterance: OK I'll put you down for an appointment at three p.m. on the ninth which is next Tuesday. can I get your ZIP code please?

utterance: yes my ZIP code is nine eight one one eight.

utterance: OK nine eight one one eight?

utterance: Yes ma'am.

utterance: All right sir and for verification purposes could I get your account number with our banking establishment please?

utterance: Yes my account number hold on one second. My account number I don't well I don't have it on me at this time. I'm actually in the car driving and everything. you know I'm trying to get past this weather. Speaking of weather how's your day there?

utterance: Oh it's pretty good here sir nice and sunny actually right now but it's a little cold in this area right now. We gotta we had a cold front come through recently.

utterance: Oh.

utterance: Oh OK like I said I don't have it on me right now is is there anything I can do about that?

utterance: well if you don't have your account number for verification purposes we can't establish that you actually have an account here at this bank. So we'll actually have to get that information so that we can actually set you up an appointment. would you like to call us back later that way you can pull up your account information and go ahead and give us a call back and set up that appointment?

utterance: yes will I be able to keep the same time?

utterance: yes sir I can bookmark you in our system and make sure that the next handler if it's not me will actually have that on file that you actually scheduled an appointment for this time. Hopefully it won't be missing because you know we can't guarantee that this appointment time will be open for you but we'll try our best.

utterance: OK so I just so I'll just call you guys back then that's about it.

utterance: All right Mr. Robinson I apologize for that but give us a quick call back whenever you get that account information ready and we'll make sure to set schedule you an appointment right away.

utterance: All right I'll go get it right now.

utterance: OK is there anything else I can help you with today sir?

utterance: no that's about it that's what I needed done.

utterance: All right thank you so much Mr. Robinson for your time and patience. Again my name was Natasha I hope you have a good day.

utterance: I hope you do too!

utterance: Thank you sir bye bye.

utterance: Bye bye.


utterance: Thank you thank you for calling Intellibank. My name is Honey and I will be assisting this call tonight. How may I help you?

utterance: Well Honey, you're about to earn your money today. I am, I been trying to figure out my debt to income ratio And I've. I haven't been able to find any of your tabs or anything like that on your website. I know you guys have it on there. But I can't find it so, just thought you and see if you can help me with

utterance: OK.

utterance: Oh, OK. Mhm.

utterance: OK.

utterance: OK.

utterance: Well, I'm happy to help you with that, that is something I can do for you.

utterance: Cuz there is a larger issue you know, eventually once I figure out what debt to income ratio is maybe we can figure out, if I can afford some of these items that I'm wanting to price, price index is something else.

utterance: OK.

utterance: OK, well just to let you know. I'm sorry to interrupt you. I can help you with the debt-to-income ratio and in most cases, I can even assist with the consumer price index depending on your what your request are. So let me just get your information into the system so I can pull up your accounts. May I get your first and last name please?

utterance: That we're gonna look into.

utterance: OK.

utterance: My name is Andrew Williams.

utterance: OK. and Mr. Williams, may I get the four digit security pin you have associated with your accounts?

utterance: Yes, it is zero seven one zero.

utterance: OK, all right, I do see you here and can you please just verify your date of birth please?

utterance: It is five seventeen nineteen seventy-eight.

utterance: Great, that's just for security purposes to make sure I have the right Andrew Williams. OK, very good so I'm looking over your accounts here, I'm looking to I see your credit card I, of course I see your checking and the savings but I also see you have two loans with us, one is the secured and one is the real estate loan.

utterance: Yeah.

utterance: Right.

utterance: Alright, so I'm just plugging these in numbers to calculate OK, and your debt yeah, your debt to income ratio looks really good. Anything under twenty percent is considered outstanding and for the past four quarters, it stayed pretty consistently at nineteen percent.

utterance: numbers

utterance: All right at the cuffs, OK.

utterance: Right at the cuffs, but anything twenty at twenty percent and under is considered excellent. Even if you were arranging between the twenty and the and twenty-five percent, that's still considered very good but you are in the excellent range. So you're overall considered a very good candidate for loans or any other types of business you're interested in.

utterance: OK, all right, well I mean, that's great information in nineteen percent, but what I'm trying to figure out is based on that, how I can afford some of these items that we're wanting to purchase for consumer price index. So we're a T shirt company.

utterance: To.

utterance: OK.

utterance: OK.

utterance: We're looking at some short sleeve white Hanes T-shirts to do screen printing on.

utterance: OK.

utterance: OK, so what I can do it's that would be a more general category of apparel.

utterance: All right.

utterance: All right, so I can look that up, and I can narrow it.

utterance: It's like

utterance: Men's tops. Would it be something like that?

utterance: Yes, I can look at that for, excuse me just for one moment. Pardon me.

utterance: Bless you.

utterance: I had to sneeze and I just didn't want to do it into the phone.

utterance: That's all right.

utterance: OK. my apologies. All right, so I am plugging this information into the system and looking under men's apparel under.

utterance: So now you said the T shirts were more of a general thing, right?

utterance: Well.

utterance: Apparel is more of a general thing, but I'm, I'm narrowing it for you to, men's top, to men's casual wear, that's, if that's the category men's casual wear tops.

utterance: OK, got it.

utterance: OK. All right, just bear with me one moment while I'm pulling that up.

utterance: Oh sure.

utterance: OK, so it shows that, that is currently going under pricing of forty-two dollars a unit.

utterance: OK, forty-two a unit, OK. All right. that's better than I thought. yeah.

utterance: OK.

utterance: And I I mean, you know your business better, but units you know there's a good quantity per unit.

utterance: Yeah, there's quite a few in there so it'll. It'll. It'll average out to a good a good good overage. So that's good.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: All right.

utterance: Is there anything else that I can assist you with this evening?

utterance: no Honey, I think that's, that's it. It's. It's weird calling you that but that's your name.

utterance: OK. Well ter~

utterance: That's what my mother named me, I guess I was her honey. All right, well thank you so much and I appreciate your time tonight and have a good evening.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Marilyn. How can I help you?

utterance: Good day Marilyn how are you?

utterance: Oh good day to you.

utterance: I'm doing pretty well.

utterance: That's good. Good to know good to hear. Like to I like to to hear people are doing good. Even though you could just be saying that but anyway. so I'm I'm a customer of your bank and actually have business accounts with you guys and personal accounts for many years now but I'm looking to do some things for my business and I wanted to find out what exact requirement, documentation requirements are needed to go about getting a business loan.

utterance: Oh absolutely OK I can help you with that no problem. What is your name sir?

utterance: My name is Christopher Wolfe.

utterance: How do you spell your last name?

utterance: W O L F E.

utterance: OK.

utterance: OK Mr. Wolfe.

utterance: One F.

utterance: Just one F.

utterance: OK.

utterance: you know there's all different ways with Wolfe two Fs, one F. Some might even have three Fs or one E two E but. Mine is simple.

utterance: Yes.

utterance: OK Mr. Wolfe and what's your date of birth?

utterance: It's September first, nineteen sixty-eight.

utterance: Mhm.

utterance: OK and your PIN number?

utterance: the PIN number is nine one six eight.

utterance: Mhm.

utterance: OK and your social?

utterance: my social is three oh one.

utterance: Mhm.

utterance: Six eight three four oh five. My address is.

utterance: Oh OK actually I don't need that information but thank you so much.

utterance: OK.

utterance: My phone number?

utterance: no. If you happen to have your tax ID number?

utterance: Oh Oof. hang on one second I do have it in my pile here.

utterance: Sure.

utterance: OK take your time. I'm here.

utterance: OK that number is six one.

utterance: Mhm.

utterance: Seven five.

utterance: OK.

utterance: Four six.

utterance: Mhm.

utterance: Two one eight.

utterance: OK. I'm just gonna repeat that back to you just to make sure.

utterance: OK.

utterance: Six one seven five four six two one eight.

utterance: Correct.

utterance: OK. All right Mr. Wolfe so you wanna take out a loan I see.

utterance: I do. Yes.

utterance: Yes. I am just looking at your account and you are an outstanding customer. I don't think there's gonna be any problem at all with this so I'll let you know what you need. You need your business license.

utterance: OK.

utterance: Two years of your business tax returns.

utterance: Mm OK.

utterance: And two years of your year end financial statements.

utterance: OK. Got it.

utterance: And you can email those to us. You can.

utterance: Oh

utterance: OK.

utterance: Fax them. You can also you know do a paper trail but that'll just take much longer so if you just wanna go ahead and email that over That'd be awesome.

utterance: Yeah, that would. That would probably

utterance: Be easier so I can just scan those and I guess email them or upload them into you know however however it works.

utterance: Mhm.

utterance: Right.

utterance: Well what I'll do is I kind of started to process for you by filling out the online application so I'm gonna send you an email that will you know have a link in it where you can upload everything and and get it back to us right away. Usually, our decisions are made within forty-eight hours.

utterance: OK.

utterance: Oh wow. OK.

utterance: So it's usually pretty quick and especially that you've been a customer with us for so long and you're in really good standing. So what is your email address?

utterance: the email address is C Wolfe like like I said previously W O L F E.

utterance: Mhm.

utterance: nineteen sixty-eight.

utterance: OK.

utterance: At Gmail dot com.

utterance: OK and is the C capitalized?

utterance: It is. Yes, please.

utterance: OK.

utterance: OK. All right so I sent you over that link and then I'd love to send you over some information on online banking. Would. Is that something that you might wanna do?

utterance: OK.

utterance: absolutely. Yeah, honestly I don't know why I haven't.

utterance: OK.

utterance: Mhm.

utterance: gone that route yet.

utterance: Yeah.

utterance: It's so easy. You can transfer funds. You can pay your loan you you know all of that stuff, great stuff. So convenient, twenty-four hours a day for you so just sent you that link. Just click on that. It'll prompt you. It is very very easy. In case you do have questions though of course please give us a call back. We're here until eight p.m. Eastern Time.

utterance: OK.

utterance: If you have any questions or problems but I don't foresee that happening. And also may I send you some info on our new platinum Intellibank business credit card?

utterance: Mm.

utterance: It's got some amazing features on there. We are offering two percent cash back every time you use it.

utterance: OK.

utterance: there are some perks with if you have certain ones of our carry mobile carriers like T Mobile and A T and T some great perks with that if you use that for your business phone.

utterance: I mean you you could send it over but right now I wanna probably just focus on a loan. I don't wanna.

utterance: OK.

utterance: Right.

utterance: Right.

utterance: Try to clash with the you know lines of credit going so.

utterance: Right understandable.

utterance: But but

utterance: Send it over or you know I guess I can you know for future reference. Once I'm set up online I'm sure there's information on there about it.

utterance: Yes absolutely so I'll just send that and yeah just like peruse that at your convenience and you know I think you might find it really helpful as a small business owner.

utterance: OK.

utterance: So Mr. Wolfe is there anything else I can help you with today?

utterance: No that's everything. You've been a tremendous help.

utterance: All right well have a great day.

utterance: Thank you you too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Franklyn.

utterance: How may I be of service to you today?

utterance: Hi Franklyn, I'm in the middle of moving. I just drove a truck across country. I haven't slept in twenty-six hours last time I counted, but I stopped counting in I don't know. Just gotta take care of everything and man, you ever driven across country?

utterance: I have, yeah. Not pretty.

utterance: Yeah. Well it is pretty the sights, but.

utterance: That is true, yes. The countryside is pretty.

utterance: You look at yourself in the m~

utterance: Look at yourself in the mirror after not not looking too pretty, but I . I'm just calling right now to update my street address obviously cuz I moved.

utterance: Oh fantastic. I can do that for you without a problem.

utterance: to start gonna need some basic information so that we can log in to your account.

utterance: So to start off, gonna need your full name, first and last as it appears on your Intellibank account.

utterance: My name's Colton Murdock.

utterance: All right, Mr. Murdock, and what is your date of birth?

utterance: May twentieth nineteen seventy-six.

utterance: And your four digit PIN.

utterance: Three eight three eight.

utterance: And your six digit account number.

utterance: Six five one one five six.

utterance: All right, give me a moment here while this loads.

utterance: How many more miles left to go?

utterance: Oh. Well no. We just just got here. We just.

utterance: Actually waiting. Thank you. problem is don't have the key yet. Calling you from outside on my phone.

utterance: Oh congratulations.

utterance: That can be a problem.

utterance: Well, hopefully it'll get settled. They're supposed to run it by right now. Waiting.

utterance: Well I can help you with a lot of things, but unfortunately I cannot help you with that.

utterance: That's OK.

utterance: All right.

utterance: I got your account pulled up here. So in order to make a change to your account I am gonna have to ask you your three security questions.

utterance: Mm.

utterance: Starting with, what was your first pet's name?

utterance: Leonne.

utterance: And what is your mother's maiden name?

utterance: Goldfarb.

utterance: And what is the name of the street that you grew up on?

utterance: Trinity Lane.

utterance: Thank you very much. Also need to wait for these to load.

utterance: Sorry about this. Just give us another moments.

utterance: That's OK.

utterance: I think they just pulled up with the key. My wife's gonna take care of it though.

utterance: Oh fantastic.

utterance: OK. I can go ahead and make that change for you. So first I'm gonna need the original street address that you're moving from.

utterance: Right. That's fourteen hundred North Willerby, Dallas, Texas.

utterance: And the ZIP?

utterance: sorry, seven eight seven three four one.

utterance: And I'm gonna need your new address.

utterance: New address is eighteen seventy-two Vanderbill Lane, Houston, Texas. Eight zero three zero.

utterance: All right. There you go. That has been updated for you. Is there anything else I can do for you today?

utterance: yes actually. I almost forgot. I also would like to apply for a secured loan.

utterance: All right. That will not be a problem at all. so since you're already an account member, I have most of your info here already. I'm just gonna need you to confirm a couple of things.

utterance: Starting with your social security number.

utterance: Five five one eight six six zero two zero.

utterance: And I'm gonna need you to confirm a state issued ID or driver's licence number or ID number.

utterance: Yeah, it's eleven fourteen seven two nine.

utterance: And I need your tax ID number.

utterance: Three oh three zero eight eight seven one two five.

utterance: You email address.

utterance: Colton M at Gmail dot com.

utterance: Your business' name.

utterance: Colton Rocks.

utterance: Are you the sole owner?

utterance: Am I. I am the solar owner. Yes I have.

utterance: are the sole owner. Are you the only person that owns the business?

utterance: Oh

utterance: Sorry, we just got solar panels in our new house. Yes, I'm the sole owner.

utterance: And what was the date it was established?

utterance: The. Nineteen eighty-eight.

utterance: And what is the purpose for this loan?

utterance: Oh to cover the moving expenses and starting a small business here in town.

utterance: And what is the amount that you're looking for?

utterance: Hundred thousand dollars.

utterance: OK. Well I have submitted this loan request and you will receive an answer in seven to ten business days. Is there anything else I can help you with?

utterance: Mm that should do for now.

utterance: Then thank you for calling Intellibank and have a wonderful rest of your day.

utterance: Thank you. You too.

utterance: Bye.


utterance: Good afternoon this is Barry speaking on behalf of Intellibank. How may I assist you?

utterance: Oh Barry I hope you can help me because the other people I've called have not been able to help me. And frankly, I'm getting pretty frustrated. The call drops. I give you guys my info the call drops. And then next thing you know I'm starting all over again.

utterance: Absolutely, well we are happy to assist you, sir. And hopefully we can make that happen without any .

utterance: It should be a

utterance: Very simple thing to do.

utterance: I understand sir. before we proceed I I will need to get your first and last name as well as your date of birth.

utterance: it is Dwayne Johnston. And it is five twenty-six eighty-four. I am now telling somebody from your company for a third time today.

utterance: We understand Mr. Johnson and we are

utterance: Johnston. Johnston.

utterance: Mr. Johnston we understand and we are apologetic for the inconvenience just to confirm it's J O H N S T excuse me J O H N S T O N.

utterance: Yes.

utterance: OK.

utterance: You should have it right there on your computer.

utterance: I'm sorry Mr. Johnston but you may have been helped by someone else in a different location so that's probably why.

utterance: I'm beginning to wonder if Intellibank even has computers to be very honest with you. Still writing things down on notepads over there.

utterance: OK Mr. Johnston we do need your pin number as well of your account before we can some help assist you.

utterance: Fine. Fine. Fine. It's in the other room. I wrote it down. Put it in the other room. I'm gonna need you to hold on all right. But don't don't. Be here when I get back OK? Don't hang up on me this time.

utterance: Absolutely .

utterance: Go right back.

utterance: OK I think it's seven nine two nine.

utterance: Thank you Mr. Johnston

utterance: Great!

utterance: OK Mr. Johnston so that was the correct pin and we are now inside your account. So please could you remind me what your purpose of calling today was?

utterance: All I wanna do is change the way that I'm receiving my monthly statements.

utterance: OK Mr. Johnston and would you refer that to change that to paperless? Or

utterance: Yes exactly. Is anyone changing to paper? No. I wanna change to paperless.

utterance: We can definitely change that setting for you sir. and just a reminder you can also use our online banking service to change that yourself as well. it is the tab paperless under statements.

utterance: That's what you guys would love for me to do right. Start using the online thing so you don't have to deal with me. I know how I know how it works. I know how it works.

utterance: That was not our intent sir that but it is something that we are obligated to tell each of our customers with something like this but obviously we're.

utterance: If you.

utterance: Think I'm gonna go on a computer and give that computer all of my info including my bank account information you got another thing coming.

utterance: I apologize sir for the inconvenience we will definitely go ahead right now and change that setting to paperless and it looks like the system is a little slow. Give me one second.

utterance: Of course yeah. Systems been a little slow all day.

utterance: We apologize Mr. Johnston and now we are good. We are good. so now we have successfully changed your settings to paperless. You will now be receiving your statements via email.

utterance: And this is it. I'm not getting another thing in the mail. There's not gonna be another piece of mail come in my way.

utterance: That is correct sir. Your next statement for your business bank account will be arriving virtually via your email. That is on file with us.

utterance: Great. But if I get another piece of mail I'm bringing it down there to the branch and I'm handing it to ya.

utterance: We understand Mr. Johnston. And again we are happy to assist you in any way possible.

utterance: Thank you.

utterance: Thank you and have a nice day.