utterance: Thank you for calling Intellibank, this is Maria speaking. How may I assist you?

utterance: Maria, how are you today?

utterance: I could be better, sir. I'm just feeling a little off today. You know, my boyfriend broke up with me and it's been a really rough patch lately.

utterance: Mm, sorry to hear that. Hope it turns around and. You know, the holidays are coming up, that always cheers people up.

utterance: His cheap ass broke up with me because he didn't want to get me a Christmas gift, no doubt, freaking asshole.

utterance: Oh, boy. Oh, well that does sound like a mess.

utterance: I know, it is a mess. And I think he has some other girl, you know. I just. I I can't even bother, like. Everybody tells me I deserve better and I just. I don't even know why I stay with him, you know, but maybe.

utterance: How. How long were.

utterance: How long were you together?

utterance: We've

utterance: Been together for nine years, you know! Like, I, I love him. He just won't even propose to me, it's a mess.

utterance: Oh, boy. Well, you know.

utterance: I don't know, I think

utterance: He has a fear of commitment, but I've been with him for nine years. You can't fear commitment but so much, you know.

utterance: Mhm. Mhm, I hear you.

utterance: I'm sorry, sir. Oh, Oh.

utterance: No, it's OK. Take.

utterance: Get control, get a control over your emotions and we'll go forward.

utterance: OK, Then I'm sorry, sir. How may, how may I assist you today?

utterance: Well, I just need to set up a, an automatic credit card payment, please.

utterance: Oh.

utterance: Oh, OK. I, I, I'd be happy to assist you with that, sir. He's such a bastard, he would never do online payments, you know what I mean? Like, he couldn't do that because he would claim that he didn't have the money. He always had it, he was just spending it on his whores. OK, whatever. OK. sir, may I please have your first name?

utterance: Mm.

utterance: Yes, Tom.

utterance: Thank, Tom. and your last name?

utterance: Thompson.

utterance: Tom Thompson, OK. Excellent. and Tom, may I have your date of birth, please?

utterance: Of course, It is August, seventh, nineteen ninety-two.

utterance: OK. And your customer PIN number?

utterance: Three two three two.

utterance: And your social last four digits of your social security number.

utterance: Two nine one nine.

utterance: Oh my

utterance: God, that bastard has my social security number. Oh my God. Can he do something with that?

utterance: Uh-oh.

utterance: if he wanted to I guess, but.

utterance: OK.

utterance: You know, it just. Ugh. we'll just leave it alone. OK, sir, may I please have your account number?

utterance: Mkay.

utterance: gimme one second.

utterance: Sure.

utterance: Would you like me to call back, you seem to be very disgruntled.

utterance: Oh, no, no, no.

utterance: Please, please, please, sir. I need your account and your routing number, please.

utterance: The account number is five two eight one seven seven, and the routing number's forty-two, fifteen, one eight five two.

utterance: OK, sir. now you know that you have a payment due date of the twelfth, correct?

utterance: Yes.

utterance: All right. And you would like to set up that automatic payment, that's perfectly fine. can I please have your credit card number?

utterance: One zero two six nine five, six nine four.

utterance: And the expiration date please, sir?

utterance: One, twenty-three.

utterance: OK, and the security code on the back please, sir.

utterance: Three three nine.

utterance: Three, three, nine. Oh my gosh. God. His birthday's in March. Every time I see the, the number three, oh my gosh, it's just. It's, it's too much. OK, sir. So, this is gonna go into effect this month, OK? So your credit card payments will be automatic.

utterance: The number three. Oh, I can imagine.

utterance: Mhm.

utterance: Is there anything else that I can assist with today?

utterance: Yeah, if you could just get me a, a quick liquidity ratio, please?

utterance: on which, your house there? Which assets?

utterance: With, I'm sorry?

utterance: Which assets.

utterance: Oh, my house, please.

utterance: If you were to liquidate, it would be in the amount of five hundred thousand, nine hundred and sixty-two dollars.

utterance: OK. Well.

utterance: I wish I was more help of for you today.

utterance: was there anything else that I could assist you with today, sir?

utterance: No, that'll be that'll be it. Thank you so much.

utterance: Uh-huh, thank you, sir, for being a valued customer of Intellibank, and, you know, just allowing me to say what was. Huh, what I was going through. Just, thank you so much.

utterance: Mm. Take care.

utterance: You have a lovely day, sir, Thank you for calling Intellibank.

utterance: Mhm.

utterance: goodbye.

utterance: Goodbye, bye.

utterance: Goodbye. Bastard.


speaker_role: Agent

utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

speaker_role: Customer

utterance: Yeah, I called the other day and I was asking about my SPA loan five my five hundred. And I was wondering how could I. What's the balance on that cuz I. so my plan is try to go and pay it off.

utterance: OK, absolutely. Happy to help you with that, sir. and if I could just ask what your name is? Your first and last name.

utterance: Benjamin Freeman.

utterance: OK, Mr. Freeman and what's the name of the business that has an account here with us?

utterance: Ray's construction.

utterance: Terrific. Thank you for that. I'm gonna ask you a few questions, Mr. Freeman, just for account security purposes. So that I can then pull up your account and and assist you.

utterance: Yes sir.

utterance: OK.

utterance: All right, though.

utterance: And with that said what is your date of birth?

utterance: three twenty-six nineteen seventy. seven seven oh zero seven seven oh two two zero five eight five nine. That's my phone number.

utterance: OK.

utterance: Great and I'll see if I can get this pulled up for you.

utterance: Yes sir.

utterance: OK, also I found what is it the balance of my checking account?

utterance: absolutely and let me see if I can get that pulled up for you as well. As a matter of fact what is your checking account number with us?

utterance: Yeah, that number is nine eight four six five nine one.

utterance: Terrific and one last question Mr. Freeman. What is your loan your pin number with us?

utterance: Oh, that PIN number is one seven zero nine.

utterance: Terrific thank you for that. Thank you for that. let's see here OK. I was able to get this pulled up for you. the balance in your your business preferred checking account is three hundred thousand five hundred and twenty-two dollars.

utterance: OK, that that that that sounds about right. That sounds about right.

utterance: And one actual matter of fact is one final question I do need to be able to pull up your loan account. what is your loan account you actually of course have a SBA five oh four loan with us. what's that account?

utterance: that number is also is it's it it it it's nine eight four six seven nine one two.

utterance: OK, let's see if I can get that pulled up. Here. Mr. Freeman and how's everything going for you today?

utterance: Oh, everything's going pretty good now I can't complain. Just trying to get some of these get get a few things out of the way. Kinda lighten the load you know? free up some money that's all.

utterance: Absolutely.

utterance: You know cuz it's it's it's about that time of year now. By time inventory and all the other stuff. Just wanna free up some money you know. So may have a little extra money to maybe give the people a bonus you know? If possible you know? I'm not gonna tell them that. I'm just thinking about it.

utterance: well I'm sure they would appreciate whatever you what you ever you do there and decide Mr. Freeman.

utterance: Right I'm I'm sure they will.

utterance: Hey, just having gainful employment is is to me.

utterance: Right.

utterance: So it's all about keeping the people happy you know?

utterance: Exactly right, Exactly right. And Mr. Freeman it appears I was able to pull up your SPA five oh four loan and yes as you mention earlier I do see that you called in earlier last week or what have you and yes your balance on this particular is one hundred twenty-three thousand seven hundred and fifty dollars.

utterance: OK, that that sounds. We'll transfer it over and take care of that later on.

utterance: OK, terrific Mr. Freeman just so that you know we can do that for you over the phone or you can of course do that online. Are you familiar at all with your online banking?

utterance: Yeah, I am right now. So I'll just do it online later on in the day. Take care of that.

utterance: Terrific yes, you can do that at your convenience. You can simply authorize the account transfer of funds and once the loan payment has been made or if you choose as you said earlier to pay it off. You'll receive notification from us with the acknowledgment that the loan was paid in full as agreed.

utterance: Right.

utterance: Oh, yes that's that's my plan take care of that a little later on and I'll look for my confirmation number.

utterance: Fantastic. Well is there anything else we can assist you with?

utterance: No, right now I think that should about do it now. You know we'll be talking later on about some other things but right now that that's it.

utterance: Fantastic, well again Mr. Freeman we appreciate you giving us a call today and thank you for your business.

utterance: No, thank you. Thanks for your time.

utterance: You have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank, where we value our customers. This is Brenda, how may I help you?

utterance: Yeah so, I need to see how much I owe on my credit card if possible.

utterance: I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: All right Jill, and do you prefer that I call you Jill, or do you prefer I call you Miss Baker?

utterance: Please just call me Jill.

utterance: All right. So Jill, you want to know your credit card balance due on this card right. Is that, is that correct?

utterance: Yeah so, I just need to know how much I owe on the credit card.

utterance: OK, I can do that for you. So what is your credit card or your account number?

utterance: OK, just hold on one second for me, let me get my credit card out. OK, so my credit card number is two eight nine, four nine, zero zero zero three.

utterance: Thank you Jill, and what is your business name?

utterance: So my name is Johnson Controls, that's the name of the business I own.

utterance: All right, and what is your date of birth Jill?

utterance: It's March second of nineteen eight. today's actually my birthday.

utterance: Oh my goodness, Happy Birthday Jill.

utterance: Thank you. I have tickets to the Chiefs game tonight, so I'm really hoping that they win for my birthday.

utterance: Oh, yeah they've been having a really great year this season. so, so I think they might be able to pull that one off for you, let's stay positive.

utterance: Yes I hope so. My husband bought season tickets last year for me for Christmas. So, we go to all the games, but this is the first time one has fallen on my birthday, so it's special I think.

utterance: Well, I definitely agree that's special for you, and I'm, I'm rooting for them and I hope they make it a great birthday for you.

utterance: Thank you, I appreciate it a lot.

utterance: You're welcome. what city and state are you in Jill? Let me get let me get you through this process real quick, so we can get this cheque for you, and then get you headed out for your birthday. So can you tell me what city and state you're in?

utterance: Yes, I'm in Kansas City, Missouri.

utterance: OK, and what is your address there?

utterance: Yeah, so my address is five five one one Luther Road, in Kansas City. And the ZIP code, seven one seven three six.

utterance: All right, and the account has a four digit PIN number on it for security purposes. Could you share that PIN number with me as well?

utterance: Yeah, so that's six four seven eight.

utterance: OK. I'm sorry Jill but that PIN number is not correct. Did you maybe wanna try again?

utterance: It's not? Oh. Is it the last four of my social, seven three eight zero by any chance?

utterance: No, I'm afraid Jill that is also not correct. if you'd like me to hold, while you go look that information up, I could do that for you.

utterance: I'm pretty sure that it's six four seven eight. I'm pretty sure that should be correct. I, I recall using this before.

utterance: Yeah, so that's not the PIN that I have on the account for you.

utterance: So what do I need to do then?

utterance: So, unfortunately Jill I'm I'm unable to provide that account information without verification of your PIN number. If you would like to see if you can locate that PIN and give us a call back, I'd be glad to share that information with you. Or if you cannot remember your passcode, then you can take a valid photo ID to any of our Intellibank branch locations, and you are, can request a new PIN there in person as well, and they could also provide you with your account information.

utterance: OK, I'll, I seriously cannot believe that it's not six four seven eight, I'm positive that I used it.

utterance: Yeah, I'm sorry Jill. Do you, do you by any chance have any access to online banking?

utterance: Yeah I do, I have an online banking account. Can I change it there?

utterance: So, you, you would, even on the online banking, you'd have to know your current PIN number to change the PIN number on that. But what you can do, if you have access to online banking, is you can also check the balance too, on your credit card there. You just login, and then at the top of the page, where it gives you like, your account statements and all of that information, you'll see a tab that says credit. You'll click on that tab, and then it will break down your credit card account for you. That should give you the credit card balance too, the amount of the current payment due, just basically all the information regarding your credit card. You can also even make payments through there.

utterance: OK, but I can't change my PIN there?

utterance: Yeah, unfortunately we still require you change that PIN in person at an Intellibank location if you don't know the current PIN.

utterance: OK, is there any way you could at least email me the hours of my banking location? I'm driving, like I just can't write it down right now.

utterance: Yeah, I can do that. Can you confirm your email address for me?

utterance: Yeah, it's J Baker at Johnson Controls dot com.

utterance: OK Jill, and just real quickly here, I just wanna confirm here that you're at the Antioch bank location for Intellibank, is that correct?

utterance: Yeah it's the one at Summerton Hill, it's right there at the intersection. That's the one I bank at.

utterance: OK. Looks like that's two three three four Antioch Road, in Kansas City. So, let me get you those hours, I'll get those emailed over to you real quick here.

utterance: And, and just for reference in, in case you don't have a chance to pull it up there, actually open until five p.m. today for lobby hours. And I've got those hours emailed over to you. Was there anything else that I might be able to help you with today Jill?

utterance: I don't think so. I'm just a little frustrated, I can't believe that my PIN numbers' not correct.

utterance: Yeah, I'm sorry. I mean that happens sometimes I, I I really, I, I, unfortunately we don't keep access to those PIN numbers. So, I can't, other than just verifying them in our system, when you provide them to us at the beginning of an account. So, I mean we don't really have any option as far as looking up if you've changed it, if it hasn't been provided to us. and it looks like you've had that, the current PIN on there for quite some time. So, I, I'm just unable to share that information without verifying that.

utterance: I, I understand, I really do.

utterance: All right Jill, well thank you for choosing Intellibank, I'm sorry I wasn't able to help you today, but I hope you have a wonderful birthday.


utterance: Hello. This is Louisa. Thank you for calling Intellibank. How may I help you?

utterance: Hi. I'm I'm trying to log in on the website but it doesn't seem to be working and I don't have a smartphone so I can't get on the app but yeah I need to access my account so I was wondering if you could help.

utterance: Of course. I'd be glad to help you with that. what type of account were you trying to access?

utterance: My credit card account. It's the Intellibank Business Gold Card account.

utterance: OK, certainly. Not a problem. sir, let me just ask you a couple of quick questions so I can pull up your account. What is your name?

utterance: Steve Crane.

utterance: And Steve, S T E V E?

utterance: Yes.

utterance: And Crane, C R A N E?

utterance: No. K R A I N.

utterance: K R A. OK. K R A I N. All right. Let me just put that in. OK, Mr. Krain and your date of birth?

utterance: Yes.

utterance: Three twenty-seven ninety-two and my social is four six.

utterance: Oh excuse me, sir. Thank you so much. I don't need your social, but thank you.

utterance: Oh, OK.

utterance: We don't ask that for you for you own security purposes.

utterance: OK.

utterance: OK and then the credit card number so I can look that up for you.

utterance: right. Let me go grab my wallet out of the car. Of course it would be in the car.

utterance: One second please.

utterance: No problem.

utterance: OK. You ready?

utterance: Yes sir.

utterance: It's two seven seven one eight one seven six three four six five two zero four seven.

utterance: All right. Let me just repeat that back to you, sir. two seven seven one eight one seven six three four six five two zero four seven.

utterance: That is correct.

utterance: OK, Mr. Krain. Let me just pull up your account information here. OK. As you said, this is for your Business Gold Card account.

utterance: Yes.

utterance: And you wanted to check your balance?

utterance: yeah. Yes.

utterance: All right. One moment. OK, I see your current balance is eleven thousand two hundred ninety-two dollars and twenty-six cents.

utterance: OK. And I actually have another question.

utterance: All right.

utterance: While I have you on here.

utterance: Of course.

utterance: Could you also tell me the balance of my silver card.

utterance: Of your silver card? Certainly. Can you provide that credit card number?

utterance: Yes. Are you ready?

utterance: Yes, sir.

utterance: It's two seven seven one eight one zero zero two two one nine seven seven eight two.

utterance: All right for card number is two seven seven one eight one zero zero two two one nine seven seven eight two.

utterance: Yes.

utterance: All right. Let me just check that here for you. OK. So sir, on your business silver card your current balance is eight hundred eighty-eight dollars and forty-two cents.

utterance: OK. are you able to process a payment over the phone for me?

utterance: I can process a payment for you over the phone. I do have to advise you that there is a five dollar charge to process over the phone.

utterance: OK. Well as you can see, the payment on that account is due today and I can't get on the app or anything so I'm just gonna have to do that.

utterance: Certainly. I'd be glad to do that for you.

utterance: OK and I'm pretty sure my banking info is already in there. I'm just gonna take it from my bank account.

utterance: OK, . Let me see here. Yes, I do have that information. And what this is for the silver card that you'd like to make the payment.

utterance: Yes I'd like to just pay the whole balance.

utterance: Right OK. What is?

utterance: Oh. You'd like to pay the whole balance. All right, one moment please.

utterance: OK.

utterance: OK, sir. So just to confirm. We are paying the balance in full of eight hundred eighty-eight dollars and forty-two cents and I will go ahead and process that right now for you.

utterance: OK.

utterance: All right. One moment. All right, that has been processed. Do you need the confirmation number? the confirmation has been sent to your email as well.

utterance: Yeah, yeah. That's fine.

utterance: do you want the confirmation number now?

utterance: No, no. I'll just I'll just get it in the email.

utterance: O~

utterance: Certainly. All right. Well is there anything else I can do tonight to assist you?

utterance: No, no. I think that was everything.

utterance: Well, thank you Mr. Kain. Appreciate your business and thank you for being an Intellibank customer.

utterance: Thank you very much. Enjoy your night.

utterance: Thank you. You too.

utterance: Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank my name is Bruce. May I help you?

utterance: Hi Bruce.

utterance: Hello.

utterance: Hi.

utterance: Well I'm just a little hesitant to tell you why I'm calling I'm closing my account today.

utterance: OK.

utterance: OK, I'm sorry to hear that.

utterance: Me too.

utterance: first of all before we do that, I need to get some information just so can see which account this is. can I please get your last name?

utterance: OK.

utterance: Liebowitz.

utterance: OK, that's L I E.

utterance: B O.

utterance: Mhm.

utterance: W can you please help me with the rest?

utterance: Yes. T I T Z.

utterance: So it's L I E B O W.

utterance: T I T Z just the first T is silent.

utterance: T I.

utterance: OK. T I T Z.

utterance: Yes.

utterance: OK, excellent and may I please have the first name as it's written in your account.

utterance: Janelle.

utterance: Is that G E N E T?

utterance: It's J A N E L L E. Janelle.

utterance: J.

utterance: J A.

utterance: N.

utterance: N.

utterance: E.

utterance: E.

utterance: L L E.

utterance: OK Janelle.

utterance: Yes.

utterance: Excellent. Thank you Janelle.

utterance: Yeah.

utterance: I'm Jewish and French.

utterance: Oh. That's that's fantastic.

utterance: Thank you.

utterance: can I have your pin number please.

utterance: Mhm. I just need to look look at where I have it written down. It's six two three zero.

utterance: OK. Great. I just have one more question. Just for security purposes. Is can I get your date of birth, please?

utterance: Mhm.

utterance: OK.

utterance: Yes it's four fourteen eighty nineteen eighty.

utterance: Excellent.

utterance: Yeah.

utterance: Thank you, Janay. so I am sad to hear that you're going to be closing your account but I am required by my boss that anyone who's closing their account I just I'm supposed to try to ask you know, why you are closing it, just so we can have our own internal reviews and see if there's a way we could do better and improve. So if you don't mind sharing. just curious as to why you would like to close your account.

utterance: You're welcome.

utterance: Yeah.

utterance: Mhm.

utterance: Well you know, I don't know how you were effected by covid but my business is really taking a hard hit.

utterance: Mhm.

utterance: Mm.

utterance: Right.

utterance: Yeah so I am just gonna close my business and my small business account.

utterance: OK great so both of the accounts you have with us you would like to close?

utterance: Yeah.

utterance: Yes, yeah

utterance: All right well I'm very sorry to hear about your small business' but I do think that it's wise to consolidate all your money and then if you're ever decide you want to open an account with us again, please feel free to give us a call, and we'd be happy to have you back.

utterance: Thank you.

utterance: We will have store of all your information on file and so.

utterance: You're gonna

utterance: Keep my information on file?

utterance: Yes.

utterance: Oh, OK.

utterance: And so like if there's ever a time when you come back we it's a lot faster because you know you've already been set up, you've already been a great customer, a great you know representative of Intellibank, and you've always paid off your credit cards on time.

utterance: Is there a way that you could give me like a loan?

utterance: Well I'd be happy to bill through over some loan options I can forward you over to our loan specialist.

utterance: No, no no. I'll just I'll still close the account.

utterance: OK.

utterance: And then you can send me an email about a loan.

utterance: OK, yeah sure.

utterance: In case I wanna open another account.

utterance: I would be happy to send you an email but can you just verify the correct email address, and see if it's the one we have?

utterance: Yes.

utterance: OK.

utterance: Fancy french jew

utterance: There it is. That that is the one on file. That's a very funny name.

utterance: I know

utterance: It is. I'm gonna change my email address when I close my business.

utterance: OK.

utterance: Bye.

utterance: So we're I just need to

utterance: Oh wait. We're not done.

utterance: Close it.

utterance: Well I'm just making you aware if you like do close your account you're going to have to give us a place to to send your account to. So So You'll be you probably want to send it to your personal account?

utterance: OK.

utterance: I just like yeah.

utterance: So I'm going to need in order to do that.

utterance: Mhm.

utterance: I mean I need your routing number.

utterance: Mhm.

utterance: Which is usually a nine digit number.

utterance: Yeah I got it.

utterance: And then I need an account number as well. And I just wanna make sure that you have those ready for me.

utterance: Oh.

utterance: Well I I thought. I don't so.


utterance: Thank you for calling Intellibank. This is Lori. How may I help you today?

utterance: Hello. How are you?

utterance: I'm great. How are you, sir?

utterance: Great. I would like to schedule an appointment with an investment specialist.

utterance: Sure, absolutely. Can I get your name, please?

utterance: It's Alexander Lopez.

utterance: And your date of birth, sir.

utterance: Six six sixty-two.

utterance: And I need your driver's license number?

utterance: Oh. Hold on, please.

utterance: Absolutely, sir. No problem.

utterance: OK. So it's L six three two five one four six nine dash zero.

utterance: That was L six three two five one four six nine dash zero?

utterance: Yes.

utterance: And your account number, please.

utterance: Can you hold on again?

utterance: Absolutely. No problem, sir.

utterance: Yes. OK. So the account number is two six one five six two seven nine two eight.

utterance: And that was two six one five six two seven nine two eight?

utterance: Yes.

utterance: All right, sir. And what date would you like to come in?

utterance: let me look at my calendar. Hang on a sec.

utterance: Sure.

utterance: eleven ten.

utterance: November the tenth?

utterance: Please.

utterance: All right, and would you prefer morning or afternoon? Is there a specific time you'd like to come in?

utterance: let me let me think about this.

utterance: Yeah, no problem.

utterance: I'm gonna say nine a.m..

utterance: Nine a.m.? Perfect. I do have that available. And would you like to conduct this meeting in person or over the telephone?

utterance: I'd like to do it by phone.

utterance: Absolutely. Let me just go ahead and verify your phone number we have on record, sir. One moment while my system updates here, okay?

utterance: Sure.

utterance: Sure.

utterance: So while I'm waiting, how are you today?

utterance: I'm okay. How are you?

utterance: Excellent. How's the weather there?

utterance: Oh, it's pretty good. It's pretty good. Mostly sunny.

utterance: Oh, sunny. Aren't you lucky? It's been pouring rain here for days and days.

utterance: Oh, has it?

utterance: Yes it has, sir.

utterance: I'm sorry.

utterance: That's okay. All right, sir. I have your information here. Is your phone. Oh, what is your phone number?

utterance: It's nine five two six seven one three five five five.

utterance: OK, that is what I have on record. I just wanted to make sure.

utterance: OK.

utterance: All right, sir. I have you all set here. You're scheduled for eleven ten at nine a.m. with our investment specialist, Ricardo. She'd be calling you. Would you like any further information from me today?

utterance: that'll be it. Thank you very much.

utterance: All right, sir. You are very welcome. You have a great day okay?

utterance: OK, you too.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: I need to change my phone number.

utterance: OK not a problem at all. I'll be happy to assist you with that, ma'am, and if I could just ask, what is your first and last name?

utterance: Evelyn Richards.

utterance: All right and, Ms. Richards, thanks for that. if you would, let me know, Ms. Richards, what is the name of the business that has an account with us here?

utterance: Sally's Hair Salon.

utterance: Ok that's Sally's Hair Salon, is that correct?

utterance: Yes.

utterance: OK, Ms, Richards, I'll just need to ask a few questions before we're able to make a change to your phone number. this is really for account security purposes for your protection. because we do take account security and your privacy very seriously here at Intellibank.

utterance: Well, good. I'm glad that you take it seriously cuz it is a serious thing to take.

utterance: Yes, ma'am, I agree completely with you and we're glad that you feel that way. let me just ask, Ms. Richards, what is the date of birth for you?

utterance: eleven eleven nineteen eighty-four.

utterance: All right and Ms. Richards, if you could just let me know, what is the address for your account here with us for your business?

utterance: It is one oh seven five Layman Court. one oh seven five Layman Court, Smyrna, Georgia. ZIP code is three zero zero zero two.

utterance: OK I'm just gonna repeat that to you. That's one zero seven five Layman Court. That's in Smyrna Georgia, three zero zero zero two. Is that correct?

utterance: Yes, it is.

utterance: OK and, Ms. Richards, if you could let me know what is your account number?

utterance: OK can you hold on for me?

utterance: Sure and just so that you know, Ms. Richards, I wanted to ask the account number, I know you've got a few accounts here for us, the account number for your business total account.

utterance: That's right.

utterance: I'll be happy to hold while you look that up.

utterance: OK just a second. Won't be but a minute. All right here it is. it's nine eight four six five nine one.

utterance: OK that's nine eight four six five nine one?

utterance: That's right.

utterance: OK and one last question if you would, and thanks for your patience here. what is the PIN number for your account?

utterance: One oh one seven.

utterance: That is one zero one seven, is that correct?

utterance: Yes, that's right.

utterance: OK terrific. I was able to go ahead and verify your account and we have everything up as you requested, and you mentioned that you wanted to go ahead and change your phone number, is that correct, or will you be adding a number to your account?

utterance: Well, I do wanna change my phone number.

utterance: OK let me get this pulled up here, so we can go ahead and get that changed as you requested.

utterance: OK well, you know, I've tell you I have been enjoying the NBA you know we got this game starting at season. I'm enjoying it.

utterance: Yes, ma'am, it's certainly been a very interesting beginning and start to the NBA season from the Atlanta Hawks, to the Golden State Warriors, to I think even oh the Milwaukee Bucks has been quite something else.

utterance: Oh, yeah, I definitely enjoyed that game they had. They won. Those were the They are the reigning champs, so it was just a great game and just enjoying.

utterance: Well, it's interesting how you said that. you said that with emphasis there, Miss Richards. Are are you from Milwaukee?

utterance: No, I'm not but I just know, you know, from last year they won the championship, and I respect that.

utterance: I understand. Well, clearly, is it must be a team that you like there, but the way you said, they are the reigning champions.

utterance: Yes.

utterance: No problem at all. Well, yes, ma'am, if you would just let me know what is the phone number that you wanna change your account to?

utterance: OK it's four seven eight three six one eight zero three one.

utterance: OK you want to change your number, this is the new number of four seven eight three six one eight zero three one, is that the new number that you wanna change this account to?

utterance: Yes, it is.

utterance: OK I'll go ahead and get this input into the system. and it looks lie we were able to get that changed in the system here, at your request, there Ms. Richards, and is there anything else that we can help you with, since I see that we were able to successfully change the number?

utterance: No, there's nothing else.

utterance: All right, well, if that is all we really do appreciate you giving us a call today, and feel free to give us a call again.

utterance: I sure will. Thank you.

utterance: Thank you, and you have a great day.

utterance: You as well.

utterance: bye now.

utterance: Bye.


utterance: Hey, this is Steph at Intellibank. How can I help you?

utterance: Steph, I had a, I had an ex named Stephanie.

utterance: Oh.

utterance: And I'm still not over her.

utterance: Oh.

utterance: I mean I thought I was until you just reminded me of her with your name.

utterance: Well I'm sorry to hear that.

utterance: Yeah, this is yeah OK, this is not what I expected. Kinda awkward. Sorry to drop all this on you.

utterance: Yeah.

utterance: My name's Ben.

utterance: OK.

utterance: Hey, what can I do for you today Ben?

utterance: So, I'm calling because my account the I got a notice that if I forgot to pay last month and you guys fined me fifteen dollars, for for lack of payment so I just, I don't want it to happen again. I just want to put my account on auto-pay.

utterance: OK, yeah. We can set up an automatic billing, that's that's just fine, yeah. Just that before that I'm gonna need to your have your, your first and last name and your date of birth.

utterance: OK.

utterance: so my my, my name's Ben. Benjamin's the full name. Garrison.

utterance: Mhm.

utterance: My last name. All right. Three fifteen ninety-two.

utterance: OK.

utterance: and then, also my my phone number. Nine one six two two five three seven one four.

utterance: OK, all right. and what is the PIN?

utterance: PIN?

utterance: It's four, four four digits.

utterance: Four seven three one.

utterance: And the account number?

utterance: Account is fifteen fourteen forty-six one seven.

utterance: OK. So I'm looking at here, and yeah, you do not have automatic billing set up so I can check that for you all right. So that is do you need a email confirmation of this?

utterance: yeah.

utterance: And, this is at larry bird lover?

utterance: That's right.

utterance: OK. At Gmail, got it.

utterance: Yes.

utterance: So I have that and is there anything else I can help you with?

utterance: I was essentially I I needed a a statement for my so I have a business account.

utterance: And I, I recently got a I got a letter, I got a it was an SVA letter.

utterance: OK.

utterance: SVA seven A letter.

utterance: OK.

utterance: And I don't remember I have an electronic statement but I I'd like to have an actual physical one, so can I have a letter statement?

utterance: Yeah, yeah, I can get you that, so.

utterance: You can send it to my address actually.

utterance: OK, that's in Butterfly Road?

utterance: Yep. Thirty-six fourteen Butterfly Road.

utterance: OK.

utterance: Thirty-six fourteen Butterfly little Road? OK.

utterance: Right, and so.

utterance: I guess also, it wouldn't help to, I mean it wouldn't help to email me another copy.

utterance: OK. Yeah.

utterance: The email you have on, on file is fine.

utterance: OK.

utterance: And, would you like me to send it to multiples emails, or just just keep to that one?

utterance: Just that one.

utterance: OK. All right. And let me think here. Is there, is there anything you'd like to know about our online you know, our online website, how we can help you out with that or are you, you pretty set?

utterance: well. So actually well two things.

utterance: If I log in and I send my request.

utterance: Yeah.

utterance: that's done on my I don't have to call in to to verify that you guys did it? OK.

utterance: No, if it's done online you should get an email confirmation that it's been completed and but you know, if you feel that you need to call us then by all means, do what you need to do.

utterance: OK, and then the the essentially the, the autopay function once that's set stone, like it's cool, I don't have to.

utterance: Correct.

utterance: Call up again?

utterance: Yeah.

utterance: OK.

utterance: Yeah, you would only need to call or, you know, do that online if you wanna change it.

utterance: Right, right.

utterance: If you're comfortable with it now, then we should be good to go.

utterance: OK.

utterance: OK, well is is there anything else I can help you with?

utterance: No, that's it.

utterance: OK, well again we always appreciate the call and if you don't mins answering the survey that we, we'll send you a text message after this call and you let us know how we did.

utterance: OK.

utterance: All right, well again thank you for being a valued member of Intellibank and I hope you have your self a wonderful day.

utterance: OK, thank you.


utterance: Thank you for calling Intellibank. this is Mike, how may I help you today?

utterance: Oh hello Mike, my name is Romera.

utterance: Hey Romera, how are you?

utterance: Hi.

utterance: You know, my day actually started off pretty rough.

utterance: Oh I'm sorry to hear that.

utterance: Yeah.

utterance: Hopefully it's. Hopefully it's going better now.

utterance: Hmm we'll see.

utterance: Well, let's try and make it a better day with good service here at Intellibank. How can I help you?

utterance: Thank you.

utterance: I think it it should be a small. A small thing I need help with today.

utterance: Sure, of course.

utterance: Mhm.

utterance: I have an employee that needs to have access to my account.

utterance: OK. Sure. We can do that. just let me get your credit card number.

utterance: So.

utterance: Mm. One seven three two zero zero zero six two four two.

utterance: Fantastic, Romana, and then I just need to get some. Romera, I'm very sorry. Very sorry.

utterance: Romera.

utterance: I'm even writing it down so I don't say that again.

utterance: Thank you.

utterance: OK Romera, I just need some information for your account security. you already gave me your full name, but go ahead and say it one more time Romera.

utterance: Well actually I didn't give you my full name. I just gave you my first name.

utterance: I'm very sorry, Romera.

utterance: How can I make this better for you?

utterance: Oh oh. What? do you have any like rewards programs for long term customers?

utterance: we do in fact, yeah. We have our gold, platinum and silver cards.

utterance: Which do I qualify for?

utterance: Well I I would need to just look up your ful~

utterance: OK. Let's just

utterance: Get back to why I'm calling.

utterance: Yeah.

utterance: OK. Your full name there, Romera.

utterance: Romera Lyrell.

utterance: Lyrell, that's a lovely name.

utterance: Thank you.

utterance: Your date of birth, Romera.

utterance: Four sixteen seventy-nine.

utterance: Seventy-nine, OK.

utterance: And then finally, your security question. What is the name of your first pet?

utterance: Disco.

utterance: Disco. Great.

utterance: OK Romera, just glancing at your account, you do qualify for our new platinum card.

utterance: Oh thank you.

utterance: we can go ahead and send you some of that information or you can go online at Intellibank dot com and just go ahead and sign up for it there if you want.

utterance: OK.

utterance: And what did you wanna do today with your account?

utterance: So I need some. I I need to ask you what I should do.

utterance: OK, sure.

utterance: What should I do?

utterance: You wanna add a new employee?

utterance: To my account.

utterance: This is the business account, correct? OK. Well they absolutely can. You know.

utterance: Mhm, yes.

utterance: It can be.

utterance: Added to my account?

utterance: Yeah.

utterance: OK.

utterance: Sounds good.

utterance: Yeah, sure of course.

utterance: Mhm.

utterance: And this is a trusted employee, I'm sure?

utterance: Well they're new.

utterance: OK. Well what we do have is you know, every purchase, every movement of money is you know, documented. so if you see anything any fraud, we can always send it your way and then you can send it.

utterance: Mhm.

utterance: How would you let me know about this?

utterance: we'll send it through a text message or send it through an email.

utterance: Mm te~

utterance: OK. Not to my email because they would have access.

utterance: Sure.

utterance: And I wouldn't want them to know that I was on to their fraud if that's what was starting to happen under my nose.

utterance: OK, well I will start. I will just make a note here that all fraud activity to be sent to your personal phone number. Yeah, of course.

utterance: Direct text message.

utterance: Thank you.

utterance: So I just need the name of the person that you wanna add on.

utterance: Cookies.

utterance: Cookies. That is a first name?

utterance: Mhm. Cookies Michaels.

utterance: Cookies Michaels. OK.

utterance: Yeah, with

utterance: An S at the end of both.

utterance: OK. Do you have a date of birth for Cookies?

utterance: Cookies.

utterance: Oh. Hm. Let me go check with his piece of paperwork.

utterance: Of course.

utterance: I'll be right back.

utterance: Mhm. Are you there?

utterance: I sure am.

utterance: It's nine eighteen nineteen eighty-eight.

utterance: Eighty-eight. OK. Thank you, Romera.

utterance: Mhm.

utterance: And then do you have.

utterance: Romera.

utterance: That's what I said. I promise. Ramera. Romera. Romera. Writing it. I'm writing it down one more time. I'm very sorry.

utterance: Rom~

utterance: Romera.

utterance: I know there's something about

utterance: Something about my name. I don't know why, people just. Men especially just can't get it right.

utterance: Well we're the. We're to blame for everything, Romera. So why not. Why not mispronouncing your name?

utterance: Thank you for taking responsibility.

utterance: Of course.

utterance: Of course.

utterance: and then you have a phone number here for Cookies?

utterance: Mm-mm.

utterance: You do not, OK.

utterance: Now will Cookies

utterance: Cookies

utterance: Doesn't have a cell phone at the moment so he uses our business business phone.

utterance: OK.

utterance: Absolutely.

utterance: Mhm.

utterance: OK. And will Cookies have access to this account?

utterance: Well yes.

utterance: OK.

utterance: Full access.

utterance: Full access OK. All right.

utterance: Mhm.

utterance: Will you share the same PIN?

utterance: Yes.

utterance: You can have separate PINs.

utterance: I I would like to share the same PIN.

utterance: OK.

utterance: Share the same PIN.

utterance: Mhm.

utterance: OK Romera, is there anything else I can do for you today?

utterance: Mm no.

utterance: Well you have a lovely day.

utterance: Mm I'll try.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hi, this is Peter Davis. I own an organic shop Tom's Grocery and I wanna do more for the environment and I get too much paperwork at my home address. Do you know anything to help me to get less paper?

utterance: Oh Mr. Davis. Yes we have the do you know how do you know if you receive your statements at home?

utterance: Yes I receive everything at home.

utterance: OK.

utterance: Mr. Davis, yes we do ha~

utterance: It's just

utterance: Too much.

utterance: Oh I understand Mr. Davis. we can have those statements sent to you via email or you can just download them off the site as well so I can I can definitely go in there and stop those patent paper statements from coming to your home.

utterance: Through email, that sounds great I think.

utterance: OK Mr. Davis let me get started and I'll need some information before I can get that processed. so your name's Peter Davis. And Mr. Davis, what is your date of birth?

utterance: November four nineteen sixty-eight.

utterance: OK Mr. Davis, do you happen to have that PIN code to access your account?

utterance: yes, that's four times eight.

utterance: OK. Eight eight eight eight?

utterance: Correct.

utterance: OK, just a minute as I process that to make sure it's valid.

utterance: My email address? You need that also?

utterance: yes I will need that in just a moment Mr. Davis. let me get to that screen in a second. As soon as the PIN code is validated that'll take me to the next screen. Unfortunately, my computer's a little slow today OK, now I'm on the next screen. yes sir, Mr. Davis so your PIN code validated and it looks like yes, Tom's Grocery at one thousand Mary Lynne Street?

utterance: OK.

utterance: Correct. Austin Texas.

utterance: OK, and I've got the ZIP code as seven eight one two two. Is that correct Mr. Davis?

utterance: Correct.

utterance: OK. And we're going to take off the paper statements coming to you in the mail and you will receive those by email starting this month and let's see. Let me update your email address. What is that again Mr. Davis?

utterance: That's Peter sixty-eight Davis at Gmail dot com.

utterance: OK, Peter sixty-eight Davis at Gmail dot com?

utterance: Yes, my driver's license number?

utterance: sure Mr. Davis just a moment. I actually don't need that to do that update so we won't need that information. if you do wanna apply for possibly a credit card or a loan while I have you on the phone we can do that and get your driver's license number?

utterance: Oh.

utterance: Yeah, for a credit card. That sounds good.

utterance: OK sir. So we two business credit card offerings. We have the silver and gold business credit cards. Would you.

utterance: the gold one.

utterance: OK Mr. Davis. So let me get some information Peter Davis. Let me just transfer information from my previous screen. So I already have your date of birth, your mailing address. I will need your social security number. Do you happen to have that?

utterance: gimme a second. My dog just took my wallet. Be right back. OK, I have it. Ugh animal. OK. Security number eight one nine two two two zero zero.

utterance: OK Mr. Davis, I have eight one nine two two two zero zero?

utterance: Yes.

utterance: OK, just a moment. And I think I have everything to process your application for your credit card. Let me see if we can get that through. it takes just a moment. How's your day going Mr. Davis?

utterance: day is good.

utterance: Oh that's good Mr. Davis.

utterance: Except

utterance: My dog.

utterance: Oh. What's wrong with your dog Mr. Davis?

utterance: It

utterance: Took my wallet.

utterance: Oh oh. Silly dog. I I have one of those too.

utterance: His name is Winston.

utterance: Oh really? Aww what a cute name Mr. Davis.

utterance: Yeah.

utterance: Yeah.

utterance: OK Mr. Davis. So it looks like your credit card application has gone through and you have been approved for the gold business credit card and it looks like your credit limit will be a hundred thousand dollars.

utterance: That's good.

utterance: OK and the interest rate on that is five point five percent so you have an excellent credit score and a very low rate.

utterance: Can I have the same PIN number of on the credit card as the PIN number I use here because I'm really bad at remembering numbers.

utterance: Yes Mr. Davis. you'll be able to change your actually decide what your PIN number is going to be as soon as you receive your card. you will you will receive your card in about five to seven business days and it will come with information and it will also have a sticker on it. You can call the number on the sticker and at that time you can select your PIN code.

utterance: OK, that sounds good.

utterance: OK Mr. Davis, is there anything else I can help you with?

utterance: No, you help me fine.

utterance: OK Mr. Davis, well we appreciate you being a great customer of Intellibank for the last ten years and if there's anything else we can do for you, just give us a call.

utterance: OK, I will do that. Thank you very much.

utterance: Thank you Mr. Davis. Have a great day.


utterance: Hi, thank you for calling Intellibank. My name is Debra. How may I assist you today?

utterance: Hey Debra how are you doing today?

utterance: I'm doing quite well mam. Thank you so much for asking. I hope you're having a wonderful day as well.

utterance: Yes mam I'm most certainly am thank you. I am calling to see if I can check the available balance on our our oh goodness. Our Intellibank business plutonium card.

utterance: Well, mam were you referring to the platinum card?

utterance: Oh yes, yes mam thank you I had a complete brain freeze there so yes, that platinum card.

utterance: Yes, mam. I'd be more than happy to assist you with that and there's no worries whatsoever about that. I do need to get some information from you so I can pull up your account. May I have your first and last name, please?

utterance: Sure it is Betty B E T T Y Upchurch U P C H U R C H.

utterance: Thank you so much, Mrs. Upchurch, and your last name is spelled U P C H U R C H.

utterance: Yes, mam that is correct.

utterance: Thank you so much. May I also have your date of birth, please?

utterance: Sure it's March the twenty-eighth nineteen sixty-five and just in case you need it our phone number is area code eight four seven seven zero three three zero eight two.

utterance: Thank you so much for that information, Mrs. Upchurch. I have your date of birth as March the twenty-eighth nineteen sixty-five and the phone number is area code eight four seven seven zero three three zero eight two. Was that correct?

utterance: Yes, mam. That's correct.

utterance: Thank you very much and may I have your company PIN number?

utterance: Sure the PIN is three three eight six zero four two eight.

utterance: Thank you so much, Mrs. Upchurch. I have that pin number as three three eight six zero four two eight and are you calling with Planet Profit?

utterance: Yes, mam that is correct.

utterance: Thank you so much. Now it was the available balance you would like on the business platinum card. Was that correct?

utterance: Yes, mam that is correct. Thank you again for correcting me. It's been a very long day. I apologize.

utterance: That's quite all right Mrs. Upchurch. May I have that credit card number, please?

utterance: Sure it is. Oh my gosh, I am so sorry. It's actually in the other room. I thought I had it right here. May I run in there into the office and grab it?

utterance: Yes, mam that's no problem. Just let me know when you're back.

utterance: OK great, thank you.

utterance: Yes, mam.

utterance: OK, I'm back Debra. You still there?

utterance: Yes, mam I sure am. Were you able to find the credit card number?

utterance: Yes mam the number is four four eight five five six two six six three nine eight. Eight seven three six.

utterance: All right I am four four eight five five six two six. Six three nine eight eight seven three six.

utterance: Yes, mam that is correct.

utterance: Thank you. Just one moment while I pull up your available balance.

utterance: OK great, thank you.

utterance: I have your available balance as twenty-three thousand two hundred seventy-four dollars and twelve cents.

utterance: OK so we've got twenty-three thousand two hundred seventy-four dollars and twelve cents. Is that correct?

utterance: Yes mam that absolutely is correct. Well is there anything else that I can assist you with today, Mrs. Upchurch?

utterance: yes, mam actually could I go ahead and check the balance on our secured loan?

utterance: Absolutely I'd be more than happy to help you with that. May I have that loan number, please?

utterance: Sure the loan number for our secured loan. Here we go. It is four three two six nine six three three five nine.

utterance: All right that's four three two six nine six three three five nine.

utterance: Yes, mam. That is correct.

utterance: Thank you. Just one moment. I'm showing this balance as forty-two thousand nine hundred sixty-one dollars and eighty-seven cents.

utterance: OK good deal that's exactly what I have. Just to double check. That was forty-two thousand nine hundred sixty-one dollars and eighty-seven cents.

utterance: That is correct Mrs. Upchurch.

utterance: OK great well thank you so much for your help today Debra.

utterance: And thank you so much, Mrs. Upchurch. Was there anything else I can assist you with?

utterance: No mam, not today.

utterance: Well, thank you for calling Intellibank, and have a wonderful day.


utterance: Good morning and thank you for calling Intellibank. My name is John, your customer service expert. How may I help you today?

utterance: Yeah I'm gonna need help with my account. I need to make some changes. yeah I really need to change the email because my old email someone else has access to it. And I no longer want that person reading my my bank information so I'm gonna make an email specifically for the for information with the bank. So I I would like to update the email, because as I said my old email is just . To be honest, my my ex-wife has access to it and I really don't don't want her looking at my account or anything like that. Or any information to do with my finances because it is really troublesome and problematic with the with the divorce settlement. And it's just becoming a huge headache. So I really just want to change my email with the bank so I no longer have to deal with this situation.

utterance: Understood. Well keeping out customer's financial services secure is of upmost important to us. Could I have your first and last name so I can access your account?

utterance: Yeah my first name is Lionel. L I O N E L. Last name Washington. Just like the president W A S H I N G T O N.

utterance: Got it Mr. Washington. And could I have you PIN number on the account?

utterance: Yes, that would be eight eight seven one. And I'm I'm really hoping that we could speed this along because I've been on hold for like I I don't even know. I think my phone I got disconnected. At one point I was talking with another service agent for like twenty minutes and then I had to start over and give them all my information again. And each time I talked with a new agent and I had to give them my information and I have to get on hold for fifteen twenty minutes. And cumulatively I think that I've been on the phone for my entire for my entire lunch break. Which is a huge inconvenience for me and it just makes my day so much longer. So it's it's really not a great situation that I've been put in. And I really was trying to look for a way out of another bad situation and I just got put in this bad situation. So I I I'm honestly pretty heated today and I'm hoping that you could speed this along.

utterance: Well Mr. Washington I'm very sorry to hear that. I will definitely do everything I can to expedite this process. if you could just bear with me. I our systems have been running extremely slow today so perhaps that has something to do with the the wait times being much much longer than usual. I'm going through your account right now. let's see here. Everything seems to be good. Just a reminder that you have one payment due on your traveler's card in two days and you can you could make that on today with me or you could make it any other time before those days are are here.

utterance: Can I just give you some information so we can speed this along? Like don't you need like I my my my date of birth is March twenty-first nineteen seventy-nine. My social security is three oh four two five six four nine nine. my phone number it's nine one seven zero nine five seven seven eight three. If we can speed this along with the information that I'm giving you then you know we could we could move this move this forward.

utterance: Got it. Thank you so much for that. one second please. All right. And you said we're updating your email today correct?

utterance: Yeah you know what can I just put you on hold for a second. I'm just getting a call from the other end and just just just give me one second

utterance: Sure. Sure. I understand.

utterance: Today has just been a mess.

utterance: OK I'm back. I have the email that I would like to switch the account to going forward. are you ready to to accept that now? All right it is going to be Lionel underscore wash at Gmail dot com. Lionel underscore wash at Gmail dot com.

utterance: I'm ready. Fire away Mr. Washington.

utterance: OK so I have Lionel L I O N E L underscore wash W A S H at Gmail dot com.

utterance: Yes that's correct.

utterance: All right. We got that changed for you. Is there anything else I could help you with today?

utterance: I mean you did that one thing so that was good enough.

utterance: Well thank you so much Mr. Washington for calling in today. Thank you for your excellent excellent account standings that you have with us and I hope you enjoy the rest of your day.

utterance: Great.


utterance: Thanks for choosing Intellibank, this is Jerry. How can I help you?

utterance: Yeah, so how you doing Jerry? I want to I got some in the I was gonna drop by have time, but, I got something in the mail about the increase in fees. Would you explain that to me?

utterance: Sure, I'll be happy to assist you with that. Let me see if I can pull up your account. First of all, what's your first and last name?

utterance: Ben, Benjamin Mr. Freeman.

utterance: OK, and Mr. Freeman if I could ask, what's the name of the bank that you have on file with us? name of the business.

utterance: Ray's Construction Company.

utterance: OK, and Mr. Freeman, I'm gonna ask a few questions here, because we here at Intellibank do take account security very seriously and of course, for your protection we ask these questions, again to protect your account. Is it all right if I ask you these questions?

utterance: Oh.

utterance: Yes sir, yes sir, please do.

utterance: All right, and what is your date of birth?

utterance: three twenty-six nineteen seventy, and my phone number is seven seven oh! Two two zero five eight five nine.

utterance: OK, and Mr. Mr. Freeman, if I could ask what is your account number?

utterance: The account number is seven nine eight six eight nine, one, two.

utterance: All right, and what is your PIN number Mr. Mr. Freeman?

utterance: My PIN number is one seven zero nine.

utterance: Terrific. How's the day going?

utterance: it's pretty good day. Pretty good day. it was a lot better till I got this letter this letter talking about increase in fees.

utterance: I certainly can understand that, and you, you're correct Mr. Freeman, we did send you a letter, notice in the mail and as I review it, it appears it's in reference to your Smart Savings account. there has been an increase of ten dollars monthly on all of our savings accounts, due to the fact that we have offered a new program, that we're offering all of our clients and customers. And, that includes having the ability to receive at your choice discounts to different insurance companies if you choose to bank with, or insure your business through Amika insurance. You'd be able to receive a discount on their commercial liability insurance. Also, there are certain discounts that we're offering that you receive monthly in the mail, and due to those benefits, in additional benefits we're offering, that's why there was the increase monthly of ten dollars additional per month on the savings account.

utterance: OK, well I not using the account that much really, so I would just, close that, just transfer those fees to my checking account.

utterance: OK, and Mr. Freeman, so you're saying that you want to close the Business Smart savings account primarily because of usage, you're not really using that account, is that correct?

utterance: That's correct.

utterance: OK, and you mentioned that you wanted to transfer the remaining funds in your savings account over to your Business Total Checking account, is that correct?

utterance: That's correct.

utterance: and if you would Mr. Freeman, just let me know what is your checking account number?

utterance: Hang on just a second. OK, that number is nine eight four six five nine one nine.

utterance: OK, and so Mr. Freeman, you want to transfer the remaining balance into your Business Smart savings account of fifty thousand dollars over to your Business Total Checking account that has a balance of a hundred and twenty-five thousand bringing the total in your Business Total Checking account to a hundred and seventy-five thousand and, of course closing the Business Smart savings account.

utterance: Yes sir, that's what I wanna do.

utterance: All right, and let me see if we can get this processed here on my end here, Mr. Freeman. And, of course we certainly do regret that you were unable to utilize the Business Smart savings that we offer and who knows, maybe in time you will find greater usage for the savings to set aside for cash reserves and potentially to being able to take advantage of, of these new programs that we are rolling out.

utterance: Yes sir, maybe another time. Right now, we'll just close it since I'm not really using, we'll just close it and transfer those funds. to the checking account.

utterance: Fully understandable, and of course, Mr. Freeman, I was able here to get that processed for you, your requests and with that being the case, is there anything else I can assist you with?

utterance: Yeah that'd be all. I appreciate everything you're doing and that's, that's all I need for the day, Jerry.

utterance: Mr. Freeman, we certainly do appreciate your continued business here with us at Intellibank and do feel free to give us a call at any time.

utterance: All right, thank you very much. You have a good day.

utterance: Thank you, bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Morgan speaking. How may I assist you?

utterance: Thank you for answering. so here's what we gotta do. Here's what we got going on, what I need from you is I need to make a payment, if that's OK? OK If you can help me with that if not transfer me over to someone who can and then after that, I need a credit report if you can't help me with that, transfer me over to someone who can and I got about I guess about a few minutes until I gotta get back to work here.

utterance: well I'd be happy to assist you with those things sir.

utterance: May I please start by having your first name.

utterance: Yeah, Tim

utterance: Thank you, Tim, and your last name, please?

utterance: Roberts.

utterance: Thank you, Tim. May I also have your date of birth, please?

utterance: Absolutely, it's gonna be January third, nineteen eighty-eight.

utterance: OK, and Mr. Roberts, may I have your customer PIN number, please?

utterance: Two, two, nine, five.

utterance: Excellent, and your account number, please?

utterance: Account number is five, nine, three, three, zero, six, two, nine, eight.

utterance: Thank you, sir. And and.

utterance: And then.

utterance: Also, PIN just in case you need is

utterance: Oh no. Oh oh, well you just gave me your PIN, sir. So.

utterance: OK.

utterance: So you must need the address then. Ninety-five eleven Perrin P E R R I N.

utterance: OK. no, I don't need the address just yet sir. Thank you very much. maybe, maybe later in the future.

utterance: OK, so Tim, what did you say I could help you with again?

utterance: Yeah, so I wanted to make a a credit card payment, and then I need my credit report, which is free every three months.

utterance: OK, so the balance on your credit card and this is for Tim's Tow aways?

utterance: Yes.

utterance: OK, the balance on your card right now is three hundred and twenty-five cents. Three hundred dollars and twenty-five cents, you'd like to make that payment now?

utterance: I do, and what's the interest rate on the credit card?

utterance: it's at four point five percent, sir.

utterance: OK, not bad. Yes, let's go ahead and process that payment.

utterance: OK, the card I have on file is ending in twelve hundred, do you want to use that card?

utterance: Yes.

utterance: OK, let's go ahead and process that right now.

utterance: Excellent, it has gone through and an email conformation will be sent to you, sir. as a matter of fact, do you mind telling me the email address that you have on file for us?

utterance: Yeah, no problem. It's Tim Roberts at tow away dot com.

utterance: Excellent, OK, so just go ahead and check that and you'll see our email in about about about twenty-four hours, sir.

utterance: OK.

utterance: OK, and you said you wanted a statement?

utterance: A credit report.

utterance: Oh, your credit report. OK, so your credit report what I can do, I can either email that or mail that to you. Which do you prefer?

utterance: Let's do email.

utterance: OK, do you wish for me to send it to the same email address, sir?

utterance: Yeah, that's fine.

utterance: OK, Tim I'm gonna just go ahead and put that, I'm so sorry sir. My computers just glitching for a second.

utterance: Yeah, no worries, no worries.

utterance: Thank you.

utterance: OK, that has been sent.

utterance: OK, give me one second, I'm gonna check it on my end.

utterance: OK.

utterance: OK, got it.

utterance: Excellent. was there anything else that I may be able to assist you with today, sir?

utterance: Yes, I would like for you to set me up for recurring payments, so that I no longer miss my credit card payment.

utterance: Oh, I'd be happy to assist you with that, sir. Is that with the same card that we have ending with twelve hundred?

utterance: I'm actually gonna give you a new card.

utterance: OK, whenever you're ready I'll take the card number.

utterance: OK, no problem. Yeah, I gotta lot of credit cards here I just kind of got into credit repair, when I was younger and stuff like that. How's your credit?

utterance: Oh, I'd say it was steadily climbing, sir. Over seven hundred now, so I'm very thankful.

utterance: Nice, you didn't do too many crazy credit decisions as a younger woman or.

utterance: Huh just.

utterance: College, sir.

utterance: Oh, wow. You got a lot of debt? or.

utterance: You know, student loans but that's to be expected living in America, correct?

utterance: I guess you're right.

utterance: Yeah.

utterance: All right, well.

utterance: All.

utterance: Right. So I'll take that card number from you, sir.

utterance: Four four five five six, two, nine, nine, three, three zero, five zero, eight, zero, nine.

utterance: Excellent, and the expiration date, please?

utterance: Zero, five, zero, nine.

utterance: Sorry, zero, five, two, nine.

utterance: OK, thank you so very much, sir. And the security code on the back, please?

utterance: One, three, eight.

utterance: Excellent. OK, I'm gonna go ahead and set this up for auto-pay. Was there a particular day?

utterance: No, no. That's Any day is fine.

utterance: Thank you, sir. Well thank you very much for calling Intellibank, you have a lovely day.

utterance: Thank you, you as well.

utterance: Thank you goodbye.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. My name is Diana and I will be assisting with you on this call today. How may I help you?

utterance: Diana, I've been wanting to I've been meaning to open an account for an SBA seven A loan.

utterance: OK.

utterance: I was wondering if that's something I could apply for with you?

utterance: Absolutely. You could do it right over the phone and it'll take about five minutes or less.

utterance: And just for your own FYI it can also be done online or even on our mobile app in addition to walking into a branch of course.

utterance: OK.

utterance: OK. Would you like for me to go ahead and do that for you now?

utterance: What kind of information are you going to need from me?

utterance: I will need your tax ID number, your driver's license number and then the basics, name, address, social security number,

utterance: OK.

utterance: Gross annual sales. You know the usual for for a business loan.

utterance: can I ask you to hold for me one second? I I got a couple of those things in the next room. I just need to go and grab it. OK.

utterance: OK. Go right ahead.

utterance: OK. Still there?

utterance: I am.

utterance: All right. All right. So where do we start?

utterance: OK. Let me start by getting your first and last name.

utterance: My name is Alex Johnson.

utterance: OK.

utterance: And, what is your home address?

utterance: Five two nine three Maple Drive.

utterance: And, that's North Hollywood, California.

utterance: Nine one zero three zero.

utterance: OK. And, what is your social security number please?

utterance: Six two five eight four seven five two eight nine.

utterance: Five two eight nine. OK.

utterance: And then the driver's license and the state it was issued.

utterance: this is a California driver's license. Six four nine eight seven four five seven eight nine.

utterance: OK, great. And, what is the best email address for you?

utterance: you can reach me at Alex J at Johnson and Johnson dot com.

utterance: OK, very good. And, Alex, are you the sole owner of your business?

utterance: Yes.

utterance: OK. And, approximately what year did you establish your business?

utterance: Two thousand and sixteen.

utterance: Two thousand sixteen. OK, very good.

utterance: And, what were your gross annual sales, either for two thousand nineteen or two thousand twenty? I would choose the year that had the higher sales.

utterance: that would be twenty twenty. So that was two hundred thousand.

utterance: Two hundred thousand dollars. OK. And, what is your tax ID number?

utterance: Five two seven eight nine three four five two seven.

utterance: Great. And, the business address?

utterance: Business address is two nine eight nine Oak Court.

utterance: Los Angeles, California nine zero zero zero eight.

utterance: OK, great. And, is your mailing address the same as your business address?

utterance: Yes, it is.

utterance: OK. All right. And so you can apply for this loan for up to ten years. The interest rate stays fixed at two percent for the entire loan and there is no penalty to pay off the loan in advance.

utterance: So, how long would you like the loan for and what is the dollar amount you'd like to apply for?

utterance: Let's do one hundred and fifty thousand. Ten years and I'm gonna go ahead and put thirteen percent down on that.

utterance: OK, very good. the down payment will be due within the force first forty-eight hours upon approval. and I'll put you down for thirteen percent.

utterance: Oh.

utterance: And then, just to let you know, if the loan is approved because you are our Business Total Checking account member we can have those funds dep deposited directly into that account. Would you like that?

utterance: OK.

utterance: Yes, that'd be great.

utterance: OK, great. I already have the routing number set up so I'll go ahead and do that for you.

utterance: I am finalizing this right now. You will be receiving an email that will have a confirmation number, a link to this finished application, and then a separate link where you can upload two photo documents and once you do that the loan application will be complete.

utterance: It will be your tax ID card and your driver's license that we'll need.

utterance: OK.

utterance: And, that's everything on my end.

utterance: did you have any questions about anything?

utterance: does follow up do I follow up online or would I follow up with you?

utterance: Oh, I

utterance: Apologize if I didn't say.

utterance: It takes between seven to ten days to hear back about the loan status.

utterance: OK.

utterance: And, you will receive that automatically in an email.

utterance: OK, sounds great.

utterance: OK, great.

utterance: That takes care of everything.

utterance: Yes, it does.

utterance: Great. All right. Well, thank you so much, Alex. Best of luck to you and I hope I'll be talking to you soon about your new loan.

utterance: Thank you.

utterance: Have a great day.

utterance: You too.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank. My name is Roger.

utterance: Hey, Roger. this is Tom. I was, wanted to get a I want to apply for a small business loan and get my check out my debt-income ratio, please.

utterance: absolutely. just to let you know at this time we offer a couple of options. There's the SPA seven A loan and the SPA five oh four loan. Which one were you looking at?

utterance: What's the difference?

utterance: there's a number of different features that they have. They're they're pretty similar but you wanted which one?

utterance: Mhm.

utterance: The small business loan. The S A seven A.

utterance: The seven A? Let's get you set up for the seven A. right. So we can start there and I'll get to that debt-income ratio in just a moment. I do need your first and last name.

utterance: Tom Parker.

utterance: Tom Parker.

utterance: Mhm.

utterance: OK. And then I need your address. Full address.

utterance: Sixty-three hundred Willshire Boulevard, Los Angelos, California, nine zero zero three six.

utterance: All right. I need a state issued ID number like a driver's license and also your four digit PIN.

utterance: Yeah hold on one second I'm going to go get my driver's license.

utterance: Mhm.

utterance: OK. I'm back. It's a California issued driver's license and it's F five one two four eight.

utterance: F one five two four eight. And what four digit PIN would you like to set up?

utterance: Three three two three.

utterance: Three three two three. and an email address you'd like to have on file?

utterance: Yes, it's call me colonel at Gmail dot com.

utterance: That kernel like the popcorn or C O L

utterance: No, like the military.

utterance: All right. So, what's the name of your business as well?

utterance: Colonel's Chicken Shack. I make fried chicken sandwiches.

utterance: Wow.

utterance: Well.

utterance: I've got my own recipe and everything.

utterance: That's wonderful. Is it a secret or?

utterance: Yes, it is. I wish I could tell you but I can't.

utterance: All right.

utterance: I won't I won't ask. and are you the sole owner of this business or is somebody else also owning it with you? Got it. What date was this business established?

utterance: Just me.

utterance: le- two years ago. Twenty nineteen.

utterance: Can you remember the actual date or?

utterance: Yes, July fifth.

utterance: July fifth. OK. Gross annual sales for the business?

utterance: Mhm.

utterance: We're doing about thirty grand.

utterance: OK. Tax ID number?

utterance: Yes, it's one seven two five nine.

utterance: All right. And the business address?

utterance: yeah, seven one five Hollywood Boulevard, Los Angeles, California, nine zero zero two eight.

utterance: Got it and the purpose of the loan. Is it for supplies? Construction?

utterance: it's just to I want to put a down payment on another location.

utterance: OK. Down payment. Second location. What loan amount are you seeking?

utterance: five thousand dollars, please.

utterance: OK. and a percentage you'd like to put down? People usually choose between five and twenty percent but you, you're free to.

utterance: I, I can put down ten percent. Five hundred dollars.

utterance: OK. Ten percent. All right. And the loan term like would you like to do three year loan, five year?

utterance: Oh, three year, please.

utterance: Three year. Also need the funding account number so like the account you'd be paying from. Your checking.

utterance: The checking number?

utterance: Mhm.

utterance: Seven two five one eight four two.

utterance: Seven five two one eight four two and the routing number for that account?

utterance: Three three one seven eight.

utterance: Three three one seven eight. All right. Great. So, I have applied for that loan. You'll receive an email. in the next three to five business days updating on the status. You wanted to get that debt-income ratio, too, right?

utterance: Mhm, please.

utterance: So, first and last name's the same?

utterance: Yes, it is.

utterance: Da- your date of birth?

utterance: Three five seventy-eight.

utterance: Great. Four digit PIN?

utterance: Three three two three.

utterance: Time period you are looking for? The last quarter? Two quarters?

utterance: The last quarter, thank you.

utterance: Last quarter. that'll pop right up here. Looks like the debt-income ratio for that last quarter is eight point eight percent.

utterance: Oh, that's fantastic. Thank you.

utterance: All right. Anything else?

utterance: No, that's it.

utterance: Well, thank you so much for choosing Intellibank and good luck with your loan.

utterance: Thank you.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Bridget. How can I help you?

utterance: Yes, I I am in the process of applying for an intel bank real estate loan.

utterance: Is that an Intellibank real estate loan?

utterance: Yes, that's that's what I meant.

utterance: OK. I'll be happy to help you with that.

utterance: well I've got some stuff that needs to be notarized. Do you guys have notaries there?

utterance: yes we do. We have some that are here in the in the building. I think we have four currently.

utterance: OK, and do I need to schedule an appointment for that?

utterance: Most of the time it's a better thing to schedule the appointment. We can't guarantee how long you may have to wait if you just do a walk in but yes I I would advise an appointment would be the best way to do it.

utterance: OK. Well yeah. Let's go ahead and do that.

utterance: OK. Now will you be needing the the notary to come to you on a site project? you mentioned real estate. or is it something you can come into the bank for?

utterance: No, it's something I'll have to come in for.

utterance: OK. All right. Well let me get some information from you. OK?

utterance: OK.

utterance: Can I get your name and your date of birth?

utterance: Yes, it's Jerry Hoffman H O F F M A N.

utterance: OK. And do. your date of birth please?

utterance: July twenty-first nineteen seventy-eight.

utterance: OK. And I need to get your PIN number, sir.

utterance: Nine three eight zero.

utterance: OK. And would. You said you wanted to come in. Do you have a time in mind that you are, or date that you are looking for?

utterance: actually, let me look at my calendar here real quick.

utterance: OK. It's not a problem. Just whenever you're ready.

utterance: OK. All right. It looks like I wouldn't have time until next Wednesday.

utterance: OK. let me check and see what our availability is. Give me one second.

utterance: All right.

utterance: OK. Next Wednesday, it looks like we have an eleven fifteen a.m..

utterance: OK. Yeah that'll work.

utterance: OK. Perfect. Let me put you down and you will need to bring all the paperwork necessary, and then you will also need to bring proper forms of identification.

utterance: OK. I can definitely do that.

utterance: OK and is there anything else I can help you with?

utterance: yeah while I'm got you can you tell me the balance of my checking account?

utterance: I sure can. Do you have that account number handy?

utterance: yes. It is two five zero three eight zero zero three six seven.

utterance: Two five zero three eight zero zero three six seven?

utterance: Yes, ma'am.

utterance: OK. And it looks like you have two hundred and fifty thousand in there currently.

utterance: OK good. And then do you guys offer investment accounts at all?

utterance: we do. As a matter of fact we have investment accounts and we have In- In- Intellibank wealth management staff on here at the bank as well.

utterance: OK and are there any brokerage fees with those investment accounts?

utterance: Two.

utterance: Two fees?

utterance: Yes.

utterance: OK and what are those fees?

utterance: oh, one is one percent of every fifty dollars. Hang on. I don't think I'm reading this right. Oh, one percent flat and it's fi- for fifty dollars.

utterance: OK. All right. Well I might be opening one of those up soon.

utterance: OK. Well that would be. We would be happy to help you with that.

utterance: OK.

utterance: OK. Is there anything else I can do for you today?

utterance: do you have online banking? Is that a thing?

utterance: We do, we have just recently uploaded our new website. You have online banking, you can log on, sign up, set a password and a user ID, and it's very user-friendly. you can do just about everything on there actually, and it's free to our customers.

utterance: OK. Well I'll have my accountant look into that some more then.

utterance: OK. All right. Well, is there anything else I can help you with today?

utterance: No, I can't think of anything.

utterance: Thank you so much for calling today, Mr Hoffman.

utterance: Thank you.

utterance: Have a great day.

utterance: You too. Bye.


utterance: Thank you for calling Intellibank, my name is Steven how may I assist you?

utterance: yes, I'm inquiring about a real estate loan. Is that something that you could help me with?

utterance: Absolutely sir, how can I help you with a real estate loan?

utterance: I'm thinking about buying a piece of property and I would like to know the interest rates of your real estate loan.

utterance: Certainly. Our real estate loans generally have a interest rate between four and eight percent.

utterance: OK. If I apply. can I apply today?

utterance: Absolutely. I can begin your application process.

utterance: OK sounds great.

utterance: All right sir, can I have your name please?

utterance: Dan Thomas, T H O M A S.

utterance: Thank you. And your personal address?

utterance: Thirty-six Edgemont Lane. Canyon Country, California nine one eight three seven.

utterance: Thank you sir, and can I have your social security number?

utterance: Three nine five two six eight zero one one.

utterance: Thank you and, your driver's license number, please.

utterance: OM five three DVHA IQ nine.

utterance: And which state is that driver's license issued in?

utterance: California.

utterance: Thank you, sir. And then your authenticating PIN number?

utterance: One zero six two.

utterance: Thank you very much and what is a good email address that we can communicate with you with?

utterance: Thomas Customs at Gmail dot com.

utterance: Thank you very much. And then what is the name of the business that you would like to apply for this loan under?

utterance: Thomas Custom Cabinets.

utterance: And are you the sole owner of this business, sir?

utterance: Yes, sir.

utterance: And when was the business established?

utterance: July sixth nineteen eighty-one.

utterance: Thank you and may I know the gross annual sales for your business?

utterance: Three hundred and twenty-five thousand.

utterance: Thank you very much. And then what is the street address for your business?

utterance: Seventy-six Sunbeam Drive.

utterance: Thank you, sir. And where would you like to receive your mail related to this loan, at your personal address or at your business address?

utterance: Let's do personal.

utterance: Absolutely. And then for the property in question, may I know the address?

utterance: One five five Magnolia Avenue Canyon Country, California. Nine one three eight seven.

utterance: And the cost of the property?

utterance: A hundred and twenty-five thousand.

utterance: And what purpose what this loan be used for, or the property be used for?

utterance: It will be used to for a second business address.

utterance: All right and then What kind of down payment were you looking at putting on this? We will need a minimum of five percent down on this.

utterance: I can do eight percent.

utterance: All right sir, thank you very much. And then I will just need your tax ID for the business.

utterance: OK lemme see if I can find it.

utterance: Yes, sir. No problem.

utterance: OK I can't seem to find it.

utterance: OK sir, unfortunately without your business tax ID I won't be able to complete your application. however I can go ahead and save this application as a draft so that you can call back and complete that application at a later date, if you would like.

utterance: All right, yes that sounds good. If you can get me a reference number that'd be great.

utterance: Yes sir. Let me get your reference number for this OK, I have that number if you're ready to write it down.

utterance: OK I'm ready.

utterance: All right. Your reference number is going to be one six four two zero zero zero one.

utterance: OK.

utterance: All right sir. Well I apologize that we weren't able to finish your application today but I do hope that you have success in finding that ID number and we can take of your loan application as soon as possible.

utterance: All right, that sounds great. You having a good day so far?

utterance: Yes, sir my day is going pretty good. How is yours?

utterance: Going well.

utterance: Well that's great to hear.

utterance: Is there anything else that I can assist you with?

utterance: I can't think of anything.

utterance: All right sir. Well, thank you for choosing Intellibank and you have a wonderful day.

utterance: All right, thank you.

utterance: Thank you.


utterance: Hi, thank you for calling Intellibank. This is Brenda speaking, and how may I assist you today?

utterance: Hey Brenda, how are you doing today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking. I hope you're having a wonderful day yourself.

utterance: Yes ma'am I sure am. I am calling from Great Sounds Incorporated just to let you guys know that we have moved into our new location.

utterance: Well that's very exciting ma'am, I'm so glad to hear that. Were you needing to update your street address?

utterance: Yes ma'am, yes ma'am. I'm sorry.

utterance: That is no issue whatsoever. I do need to get some information from you so I can pull up your account. May I please have your name as well as your birthdate please?

utterance: Absolutely this is Ann A N N. Kennedy K E N N E D Y. And my date of birth is December the first, nineteen fifty nine.

utterance: All right Miss Kennedy thank you so much. I do have your last name spelled K E N N E D Y. And I have your date of birth as December the first, nineteen fifty-nine. Was that correct?

utterance: Yes ma'am it sure it.

utterance: Thank you so much. May I also have your company pin number please?

utterance: Sure. That is seven nine three one eight one three nine.

utterance: OK I have seven nine three one eight one three nine.

utterance: Yes ma'am, that is correct.

utterance: Thank you so much. Now I am showing the address that we have on file is thirty-six thirty-one East Lynn Avenue. In Badger Iowa. Is that the address that you would like to update today?

utterance: Yes ma'am it sure it. We are now at two four seven two Heritage H E R I T A G E Road. Which is still in Badger Iowa. B A D G E R.

utterance: Thank you so much Miss Kennedy. I know have your address updated and I had it changed to two four seven two Heritage H E R I T A G E Road in Badger Iowa. Is that correct?

utterance: Yes ma'am it sure it. Thank you.

utterance: Yes ma'am. Is there anything else I could assist you with today Miss Kennedy?

utterance: Yes actually, we also had our telephone number changed. Can I go ahead and update that as well?

utterance: I'd be more than happy to assist you with that today. The number that we do have on file is area code two four zero three five four zero three seven six. Is that the number you would like to update?

utterance: Yes ma'am it is. Our new phone number is area code two four zero eight zero three four three seven five.

utterance: All right, thank you Miss Kennedy. I now have your phone number updated to two four zero eight zero three four three seven five.

utterance: OK great, thank you so much. And actually, while I have you on the phone Brenda could I go ahead and check the available balance on our Intellibank business silver card?

utterance: I'd be more than happy to assist you with that Miss Kennedy. May I have that card number please?

utterance: Sure, let's see. It is five three five nine six five five six six eight four zero six seven six nine.

utterance: OK, I have five three five nine six five five six six eight four zero six seven six nine.

utterance: Yes ma'am that is correct.

utterance: Wonderful, thank you so much Miss Kennedy, just one moment.

utterance: I'm showing your available balance on that card as six thousand seven hundred sixty-two dollars and sixty-two cents.

utterance: OK great, that was sixty-seven sixty-two sixty-two?

utterance: Yes ma'am Miss Kennedy. Excuse me Miss Kennedy that is correct.

utterance: OK wonderful, thank you so much, and I'm so sorry to keep aggravating you but could I go ahead and verify the balance on our term loan as well?

utterance: That's no aggravation whatsoever Miss Kennedy, that is what we're here for and I'd be more than happy to check on that for you. May I have that loan number please?

utterance: Yes ma'am it's two four eight six eight one one seven five six.

utterance: Thank you, I have loan number two four eight six eight one one seven five six.

utterance: Yes ma'am that is correct.

utterance: Thank you ma'am, just one moment and I'm pulling up that balance for you.

utterance: I'm showing that balance as seventy-one thousand six hundred fourteen dollars and ninety-four cents.

utterance: All right great. That was seventy-one thousand six hundred fourteen ninety-four?

utterance: Yes ma'am.

utterance: OK great! Well you have been a big help today Brenda. Thank you so much.

utterance: Thank you Miss Kennedy. Was there anything else I could help you with?

utterance: No ma'am, not today.

utterance: Well, thank you for calling Intellibank and have a wonderful day.


utterance: Hello, this is Roger at Intellibank. How can I help you today?

utterance: Hi, I wanted to schedule a payment for my credit card account.

utterance: You'd like to schedule a payment. OK to start of my I have the credit card number of your account please?

utterance: Of course, that's five zero.

utterance: Mhm.

utterance: Six five.

utterance: Six five.

utterance: Two five.

utterance: Two five.

utterance: Nine nine.

utterance: Nine nine.

utterance: Eight three.

utterance: Eight three.

utterance: Six four.

utterance: Six four.

utterance: Two seven.

utterance: Two seven.

utterance: One two.

utterance: One two. OK perfect. Now before we proceed, I need to verify some information for the security of your account.

utterance: Course.

utterance: OK so first off, what is your full name?

utterance: it's Rae.

utterance: Rae.

utterance: Williams.

utterance: Is that W I L L I A M S?

utterance: Mhm, and it's actually Rae spelt R A E.

utterance: Oh OK. Good to know, thank you. And your date of birth please?

utterance: that's gonna be August seventh nineteen ninety-five.

utterance: Nineteen ninety-five. OK. Now for your security question what is the name of your first pet?

utterance: Oh shut, I made the account I made this account three years ago.

utterance: Mhm.

utterance: I had quite a few pets growing up

utterance: Well.

utterance: I think can you check, can you check fluffy?

utterance: Fluffy. it is not Fluffy.

utterance: Oh shoot! I'm sorry. one second lemme, lemme think.

utterance: OK.

utterance: Yeah, I actually grew up on a farm. So we had a lot of a lot of pets running around. I don't know what I would say my first pet is. yeah we had we had chickens. We had cows.

utterance: Oh.

utterance: OK.

utterance: Ducks, even had some horses.

utterance: Wow! What about goats?

utterance: we actually didn't have any goats. my dad always wanted some but we never we never got any.

utterance: Mhm.

utterance: Mm.

utterance: OK so maybe I would've put we did have a kitten, may be it maybe that's what I would've written. his name was Buttons. Could you try Buttons?

utterance: Button, like a button button?

utterance: Yeah B U T T O N S.

utterance: OK there's Buttons, great. All right well, thank you for verifying the information. what, what exactly do you need me to do for you today?

utterance: I just wanted to schedule a payment on my credit card.

utterance: OK.

utterance: can I find out from you, how much my balance is? Are you able to see that in the system?

utterance: I can give you yes, I can absolutely do that. So currently you are at fifteen twenty-five thirty-seven.

utterance: OK.

utterance: and that is as of yesterday.

utterance: OK great and.

utterance: Your.

utterance: Last payment was for looks like a hundred and twenty-five dollars at well it was Best Buy.

utterance: Yeah OK, yeah that sounds right. so I don't want to pay it all off right now.

utterance: OK.

utterance: Can I can I pay it off, little by little?

utterance: Little by little. in what.

utterance: So like I just what I'm asking is, do I have to pay the same amount every time or this week can I pay five hundred and then next week maybe one hundred?

utterance: Yeah, all we really ask for is that you pay the minimum each month. And the minimum for you at this point in time is we have it at a hundred and fifty-seven so, I mean it really just depends on on if you want if you can't pay it all in the month and your gonna pay interest. It's really just depending on what you need and how much you wanna pay in the future. But if you can pay it all off then you know, it doesn't matter if it's week by week.

utterance: OK I think this week I wanna go ahead and actually hold on let me check.

utterance: Yeah.

utterance: Let me check when I'm getting paid so I can see one second.

utterance: OK yeah. Take your time.

utterance: OK so I'm gonna I'm gonna be getting paid on Tuesday so I I wanna schedule this to come out maybe Thursday.

utterance: Thursday.

utterance: And can I pay off five hundred?

utterance: Yes, absolutely. OK so, just to verify. We I have Thursday for five hundred dollars?

utterance: Yes.

utterance: Perfect.

utterance: And am I gonna get a receipt of that to my email or something?

utterance: Yes it is young C bring at Gmail?

utterance: Yup that's correct.

utterance: OK. So I will send you a email and there you are.

utterance: OK. Thank you.

utterance: Yeah. Thank you very much. Is there anything else I can do for you?

utterance: Nope, that's it. Thank you.

utterance: All right have a wonderful day.