utterance: Hello and thank you for calling Intellibank. My name is Cassandra. How can I help you today?

utterance: Hi. I I wanted to get more information on applying for a loan with your company. Oh I'm sorry. I got that taken care of earlier when I called to get my balance. What I really wanted was to get some information on the consumer price index.

utterance: OK. thank you Mr. Greyson. I can definitely go ahead and look up that consumer price index information for you. I'll need to get a little bit of information about what you're gonna need in order to look it up in our system. OK?

utterance: OK.

utterance: All right sir. what is the consumer price category you would like to learn more about today?

utterance: I need all items also to need food and energy index.

utterance: OK sir. Thank you for that. I'll go ahead and look up your items for you if you don't mind? and what is the quarter or the time period you would like for this inquiry?

utterance: Can I have this quarter?

utterance: All right. You would like to learn the all items price index for this quarter?

utterance: Yes please.

utterance: All right sir. could you hold on for one moment while I search for that information through our system please?

utterance: OK. Sure. Take your time.

utterance: So how's your day been going so far for you?

utterance: Oh it's been pretty slow here today sir. Looks like everybody was out shopping so nobody's been actually coming through the bank this week.

utterance: Oh . Speaking of shopping. Did you get yours done yet?

utterance: No sir, I certainly haven't. I'm actually probably gonna be last minute. Just as always so.

utterance: Oh man. I didn't get mine done either.

utterance: Oh well. It's gonna be very hectic come closer to Christmas so I'm hoping I can get as much done online. That way I won't have to be out there in those busy busy holiday shopping areas.

utterance: Well that's a good idea. I think I'm a do that.

utterance: Oh yeah. They have a cyber Monday coming up so I usually wait for that instead of actually going out shopping with the crowd on Black Friday.

utterance: Oh my goodness. I'm glad I called.

utterance: Oh right.

utterance: I didn't know that.

utterance: OK Mr. Greyson. It looks like for this quarter all items is at two point five percent. That actually is a reduction down from last quarter if you needed to know about that. The last quarter it was actually at two point four percent.

utterance: So it went down?

utterance: Yes, sir. It went down some.

utterance: Huh.

utterance: OK.

utterance: OK, sir. You said you wanted to know food next?

utterance: yes.

utterance: All right sir. Would you like that for this quarter as well?

utterance: yes I'd like for this quarter and the same way you done the first one please.

utterance: OK. So this quarter and last quarter sir?

utterance: Yes ma'am.

utterance: OK, sir.

utterance: Looks like food for this quarter was at five point four percent but for last quarter it was actually at four point nine percent sir, so that actually rose a little bit over this last time period.

utterance: OK. So that reached a peak a little bit.

utterance: Yes, sir. It looks like it's reaching a peak. hopefully it'll actually go down some more so we won't have any more inflationary numbers going going through this pandemic sir.

utterance: All right. numbers .

utterance: Oh yes. It absolutely does sir.

utterance: All right, sir and you also said that you wanted energy?

utterance: Yes please.

utterance: OK. Sorry would you like this for this quarter and last quarter as well?

utterance: no. I'd also like that for last quarter and the past year.

utterance: OK. So you would like last quarter and this past year for all right sir.

utterance: Yes.

utterance: Yes.

utterance: Let me look up energy for you in the system. OK sir. It looks like the energy price index has risen for this last quarter. Actually over this past year.

utterance: It's actually a little bit higher over the past year than it was for this last quarter. Last quarter it was at twenty-five percent.

utterance: OK.

utterance: OK.

utterance: And this past year it is at thirty percent so.

utterance: OK.

utterance: it looks like it might actually be going down a little bit from the past the quarter before last it looks like it was about forty percent so it's kinda teetering out a little bit. I'm hoping it'll go ahead and go down some more as well.

utterance: OK.

utterance: Oh.

utterance: OK. I was kinda expecting that.

utterance: OK sir.

utterance: Would you also like to know all items minus food and energy just to go ahead and get some more estimates and compare pricing?

utterance: yes. Why not?

utterance: OK sir. Would you like that for this quarter, last quarter or this past year sir?

utterance: give it to me this past year.

utterance: OK sir.

utterance: For this past year all items minus food and energy was actually at eleven point five percent.

utterance: Oh. OK. Eleven point five percent.

utterance: Yes, sir. Eleven point five percent. So that looks like it was actually on the rise since the previous year it was around nine point six percent the previous year.

utterance: OK. All right.

utterance: All right, sir. Is there anything else I can help you with today Mr. Greyson?

utterance: no. That's it.

utterance: All right, sir.

utterance: Thank you so much for giving us a call today. I hope you actually finish your Christmas shopping.

utterance: Same to you.

utterance: And I also hope you enjoy the rest of your day sir.

utterance: You too now.

utterance: Thank you sir.

utterance: Bye bye.

utterance: Bye bye.


speaker_role: Agent

utterance: Good morning and thank you for calling Intellibank. My name is Brett, how may I help you today?

speaker_role: Customer

utterance: Hi Brett. So I was wondering if you could help me. I've been getting a lot of requests over email and it's kind of inundating my inbox and it's been a little a little hectic kinda organizing it all. So I was just wanted to call you guys and see if you could figure this out for me because you know it's it's just I'm being inundated with with a lot of a lot of email here and I was hoping you know I could figure out how to fix that.

utterance: That is definitely something we can help you with today, Brett. I'm calling you my name, you can tell it's been a long day for me. My apologies. could I could I get your first and last name so I can pull up your account here?

utterance: Yeah. My first name is Ryan and my last name is Moore, that's spelled M O O R E. Just like just like Mandy Moore.

utterance: Gotcha. And your first name is R Y A N, correct?

utterance: Yes, that is correct.

utterance: All right Ryan, can I get your date of birth?

utterance: Yeah. So my date of birth is October eighteenth nineteen seventy-five, that's ten eighteen nineteen seventy-five. And if you're looking for my phone number as well that's eight one eight four two five three four nine zero. And my social security is eight seven one two five four four seven four. And if you need my PIN number, that is one seven seven one. And yeah. That's that's that's that's my info.

utterance: Thank you so much for providing all that information, Ryan, I didn't need all of it actually, but could you tell me that PIN number one more time?

utterance: Yeah. Yeah, that PIN number is one seven seven one. That's one seven seven one.

utterance: One seven seven one. Got it. All right, pulling up your account here. And how's your day going so far?

utterance: Oh, I'd say it's going pretty well, just took some time out of my schedule to call you fine people. But you know, just working on on my business and trying to stay positive in this you know this climate. But yeah, things things are going well enough.

utterance: Sounds good. Sounds good. And, you said you were updating your email today, correct?

utterance: I I was having issues with with my email. Do you think updating the email will keep me from getting too many spam emails? I I'm having these emails forwarded to a to a new email. Maybe you can update my old email to a new email. or I could do I could completely close it if you just wanna keep it on at a phone relationship if that's easier for the bank.

utterance: No, we we love to have multiple points of contact for our customers. just in case we can't reach you. You know, sometimes we have to send documents that aren't. They're too sensitive to send over the phone or through text message. So we prefer to have an email on file that we can contact you with. as far as the spam, you could flag those and hopefully the account algorithm will start to see the pattern and send those to your spam folder. If not, you could create an entirely new email and connect that one to your account and that way if you don't have it entered on any other sites, they won't have the information to that email to be able to send you spam. So, which would you like to do today? And you you don't have to have that email created yet for me to enter it into the system but you would have to make it as soon as possible afterwards so it would work when we try to send you documents.

utterance: That's great. That's good to know. thank you for that information. I have, actually, already created a secondary account that I have been using. So why don't we go ahead and take my original email off the account and update it to my second email. So the original email is R Moore at Gmail dot com. I would like it to be R Moore underscore two at Gmail dot com.

utterance: Fantastic. That's R Moore underscore the number two at Gmail dot com?

utterance: Yes, that's correct.

utterance: All right, Ryan, got that replaced. Is there anything else that I can help you with today? Checking your balance, your credit card balance, your loan balance, anything else at all?

utterance: No, that was that was simple enough, that's all I needed.

utterance: Well all right Ryan, thank you for calling today and you enjoy the rest of your day.

utterance: Thank you very much.


utterance: Hello thank you for calling Intellibank. How can I help you today?

utterance: Oh hello my name is Sharleen. And I have a problem that I keep forgetting to make my payments. Can you please help me with that?

utterance: Yes certainly. Would you like to set up automatic loan payments?

utterance: Oh yes that would be really nice.

utterance: Yes absolutely. I can go ahead and help you out with that. First I'm going to ask you some information. So first can I have your full name please?

utterance: OK my full name is Sharleen Peterson.

utterance: All right thank you and could you spell your first name for me please?

utterance: OK that will be S H A R L double E N.

utterance: All right. Thank you for that and can I have your date of birth please?

utterance: OK that will be on the twenty-ninth of December nineteen ninety.

utterance: All right. Thank you for that and can I have your PIN number?

utterance: Oh that will be two four five three.

utterance: Thank you for that. And can I also have your loan account number?

utterance: OK that will be three five five six six eight nine two four and my credit card number will be four nine three nine three eight nine three two seven five five two two two four.

utterance: All right. Thank you for that and just to confirm your loan account number is three five four six six eight seven nine two four.

utterance: Yes that is it.

utterance: All right. Thank you and can I have the bank account number of from which from which you would like to make payments for the loan.

utterance: OK that will be eight six seven five nine nine four five seven six.

utterance: All right. Thank you and to confirm that number is eight six seven five nine nine four five seven six?

utterance: Yes that is correct.

utterance: All right. Thank you and can I also get the bank routing number?

utterance: OK. That will be seven five eight six five four five one zero.

utterance: Thank you and to confirm that number is seven five eight six five four five one zero.

utterance: Yes that is correct.

utterance: All right. Thank you and what is the date that you would like for the automatic loan payments to take effect?

utterance: next week on Tuesday.

utterance: All right. No problem. All right I have gone ahead and set up your automatic loan payments. So now you should be good to go for your next payment. It will be all automatic.

utterance: OK. Thank you for that and I was wondering does the bank also offer is it a business plat card. I really don't know the correct way to find out this.

utterance: Oh I think you mean our business platinum card. Correct?

utterance: Yeah. Yeah I meant that one.

utterance: Yes.

utterance: Yes so that is one of our credit card's. It's one of our highest ranking credit card's. because it has the most rewards and has low fees and it requires a minimum balance of three thousand dollars. and if you'd like to know more about it or even apply for one you can go over to our website at Intellibank dot com and you could research all information on there and even apply online as well.

utterance: Yeah. thank you I'll try. I'll try and see that.

utterance: Absolutely and if you have any other questions while you're you know researching that credit card or any other credit cards or products that we offer you could always call us back or you could go to an in person branch and someone there will be more happy more than happy to help with you in getting you a credit card.

utterance: thank you for the information. I'll use it really soon.

utterance: Absolutely no problem and did you have any other questions for me?

utterance: No I guess that was it for now. Don't think I have any other question issue.

utterance: All right no problem. Have a great day.

utterance: Thank you and you too.


utterance: Thank you for calling Intellibank. This is Brendon. How may I help you today?

utterance: Hi Brendon. I'm trying to get a replacement for my credit card which I lost somewhere.

utterance: Oh, I'm very very sorry to hear that. Let me start by pulling up your account. Can I please get your full first and last name as it appears on your account?

utterance: Yeah. Let me ask a question though.

utterance: Sure.

utterance: I think I left it at a bar. Would you go back to the bar and try to get it or just call like I'm doing right now and get a new card?

utterance: You know, unfortunately I would put a stop to that card and get a new card sent out to you. It's it's one of those things where by the time you go back to the card the the bar even it's around the corner from your place, even if it's a simple walk not only may the card not be there but even if the card is there there's no guarantee that anyone at the bar hasn't recorded your credit info to use later online.

utterance: Gotcha. Could I also, cuz I've never done this, but just came to my mind when I was giving you a call.

utterance: Mhm.

utterance: With this card, you know the new card the old card, whatever card I get will I be able to withdraw cash do like a cash advance if I need to?

utterance: Oh yeah. you have a you have cash advance on your card up to two thousand dollars.

utterance: OK cool. Cool. Thank you.

utterance: So let's go ahead and pull up your account. Can I please get your full first and last name as it appears on your account?

utterance: Mhm.

utterance: Yes. My name is Wally Altobelli.

utterance: All right and what is your date of birth?

utterance: December twenty-fifth nineteen eighty-six.

utterance: All right and your four digit PIN.

utterance: One zero four four.

utterance: All right. And your six digit account number?

utterance: Two nine six eight three eight.

utterance: All right. Give me a second here while this loads.

utterance: Take your time. I gotta be careful man. Going out and leaving my card places.

utterance: Can't be too safe these days. OK I am seeing one charge at what appears to be a bar Pat's Tavern for twenty-three dollars and fifty-three cents. was this a charge that you made?

utterance: I'm gonna guess yes.

utterance: OK. Well there is only one charge from that bar on here and there are no other charges after that.

utterance: OK.

utterance: So I'm gonna go ahead and cancel this card.

utterance: Great.

utterance: The card is now canceled. And just to confirm which I should've done this before and I am sorry but do you happen to know the sixteen digit card number?

utterance: I have it. Hang on one second. Have it on my phone.

utterance: Great.

utterance: Two one four two three nine nine nine six eight two five seven four one zero.

utterance: All right. So I'm gonna send you out a new card and to do that I just need you to confirm which address I will be sending that card to.

utterance: Yeah. Send the new card to one one four nine Northern Street, Minneapolis, Minnesota one zero zero seven two.

utterance: OK. And finally before I can send this new card out I just need you to answer one of your security questions. What was your first pet's name?

utterance: First pet was Spot.

utterance: All right you are all set. That card will get you to you in two to three business days. Is there anything else I can help you with?

utterance: No thank you.

utterance: Thank you for calling Intellibank and have a wonderful rest of your day.

utterance: You too. Have a good night.

utterance: Bye.

utterance: Bye.


utterance: Hello Thank you so much for calling Intellibank where customers are our number one priority. My name is Ruthy and I'll be so happy to be assisting you on tonight's call. How may I help you?

utterance: Hi there Ruby. yeah, my name is Nick. Can you actually pull up my account please?

utterance: I sure can. I just need to get a little bit of information from you to do that. Will that be all right?

utterance: Absolutely.

utterance: OK and may I get your first and last name please.

utterance: Yeah. It's Nick, first name. Last name is Vega.

utterance: V E G A?

utterance: Yep.

utterance: OK great. All right. I will just need your four digit PIN number.

utterance: Sure, it's zero zero four zero.

utterance: Zero zero four zero. OK.

utterance: Uh-huh.

utterance: And. Let me see, I'm just pulling it up. Can you please verify your date of birth?

utterance: Sure thing. December twenty-third nineteen eight two.

utterance: OK. Wonderful. And for security purposes can you please tell me your mother's maiden name.

utterance: Yes Give me one second. I'm so sorry. I'm I'm getting a weird call. Pst these scammer they just They love to call me. You get you get calls from scammers?

utterance: Oh unfortunately I do.

utterance: Yeah. It's such a bummer. They're like They just and I don't understand. Now my phone is like the new thirteen so it's like it's a scam likely. Is the caller ID.

utterance: Mm.

utterance: Yeah.

utterance: You know.

utterance: I let those go to voicemail if they even leave a voicemail.

utterance: Yeah. That's, well, the whole point is is it's a scam right?

utterance: Exactly.

utterance: Yeah it's like It's funny. what was the questions you asked me. I'm sorry I totally just went on a tangent.

utterance: Oh just verifying your date of birth. Oh.

utterance: We. No no no. We did that.

utterance: We did that.

utterance: Oh, I'm sorry. I've got. Yeah, I got the .

utterance: Yeah that was December twenty-third, eighty-two. Wh~

utterance: What was ?

utterance: The

utterance: Your you have a security question that you put on here. your mother's maiden name.

utterance: Oh that's right that's right. It's Golzari.

utterance: Golzari?

utterance: Yeah.

utterance: OK one moment.

utterance: Yeah.

utterance: OK great. That does open your account information for me. And as I'm viewing your account I see that you have a business silver credit card? You have your business preferred checking with us.

utterance: Yep yep yep.

utterance: Your also have your smart savings account with us.

utterance: That's

utterance: Right. That's right. That's right.

utterance: And

utterance: Your secured loan. Well thank you so much for your valued patronage.

utterance: I love this company.

utterance: Oh thank you, we love having you.

utterance: Thank you.

utterance: So my question to you is this number one. If I'm looking to Look this whole pandemic really just kinda threw a a wrench in my in my groove.

utterance: Sure.

utterance: So, I'm looking to basically figure out how can I get a loan?

utterance: That's basically can cover my basic needs Really, I mean it's. This is a. I would write this off as a business but this is really for my basic needs as well.

utterance: Sure.

utterance: Cuz right now It's kinda put me in a stop this whole thing you know we're not a hundred percent back.

utterance: So this this loan is really just gonna take out my basic needs. So I'm just thinking how do I you know. what does it look like. What is the last I guess that twenty twenty was our big hit.

utterance: Yeah.

utterance: So

utterance: Wel~

utterance: May I make a suggestion?

utterance: Yeah what's up?

utterance: before you go ahead and apply for any loans what I would suggest doing is looking at your income your debt income ratio.

utterance: OK.

utterance: Which is basically looking at your company's monthly debt payment.

utterance: Uh-huh.

utterance: And it's divided by your gross income. Which I can actually help calculate for you here.

utterance: OK.

utterance: But if you have that information it will show you how well you set up to apply for a loan. Because when you have when your debt ratio was twenty percent or under.

utterance: OK.

utterance: it really it it it really keeps you in a stronger situation to go ahead and apply for a loan.

utterance: OK.

utterance: I I should say it makes you a better candidate.

utterance: Got you.

utterance: Would you like me to go ahead and look at the last two quarters for you to give you that information?

utterance: Got you.

utterance: Yeah. Yeah, I do actually that would be great.

utterance: OK.

utterance: Great, cuz I can see some of your debt here. I can see how you pay on it. So let me take a look for the previous quarter. Actually you know I know you said you are struggling right now with the pandemic as many are. But you've really done an outstanding job of making your payments and paying them above the the minimum so.

utterance: Yes. I've been.

utterance: Really

utterance: Good about that.

utterance: Yeah.

utterance: So yeah, if you just tell me for the year twenty twenty all for.

utterance: Yeah for the.

utterance: Four quarters.

utterance: OK for all four quarters?

utterance: Yeah that ratio.

utterance: So the first one comes in at at eleven percent.

utterance: Uh-huh.

utterance: For the for the following quarter, thirteen percent.

utterance: Uh-huh.

utterance: went up a little bit higher for the third quarter at eighteen percent but it's still under that twenty. And then for the the last quarter back down to twelve percent. So you've been doing an outstanding job there.

utterance: OK.

utterance: Wonderful OK great.

utterance: And I'll email you this information so you don't have to remember it.

utterance: OK great.

utterance: And then if you are interested in the loan you can call us back and we can walk you through that.

utterance: Yeah.

utterance: Let me sit on this, OK?

utterance: OK. Absolutely.

utterance: Thank you so much for your help.

utterance: My pleasure Nick thank you for calling Intellibank and have a great night.

utterance: Take care bye bye.

utterance: Bye bye


utterance: Hello?

utterance: Thank you for calling Intellibank. This is Mitchel. How may I be of service to you today?

utterance: Hi Mitchel yeah, this is Intellibank, correct? Ok. Excellent. Excellent. Ok. I called the right place. Sometimes I get a little frazzled, and not really sure. now I received some money from you guys for, for a house And now we're coming on about year, year six I guess, the term was up. Was a seven year loan. I know we'd been been paying it back pretty steadily. since then. And it would have to be nearing towards the end. But then we had all these costs and we refinanced briefly and with you guys thankfully and you guys gave us a great rate I think we're still we're still, we're we're close. I know we're close we're paying over the principal every time we've been making those low payments. But now we were looking into making a little bit of a shift. You know. We've got these kids coming in and they're, they're, they're wonderful. We adopted two kids. We're just looking to be able to set them up as great as we can. So that's kinda what I'm looking at. You have kids?

utterance: Yes, this is in fact, Intellibank.

utterance: I do not. but I'm very happy for you that you do and we can definitely pull up your term loan here. and see what kind of information we can get for ya. to start, however, I am going to need your full first and last name as it appears on your account, and your date of birth.

utterance: Oh.

utterance: OK. Josh Brice Date of birth, correct? Alright, that'd be September twenty-second nineteen eighty-seven.

utterance: yes, please.

utterance: All right, and I'm gonna need your loan number. That's gonna be a six digit account number for your loan.

utterance: OK. that is. Twelve sixty-one forty-nine

utterance: Alright, and what is your four digit pin?

utterance: eighty-seven zero one.

utterance: Great. Alright, well I do see your account here and I do see your term loan as well. and what I can do for ya is I can pull this up. and I can check the loan balance to see how much you owe. And I can also check and see how many payments you would have left if you're paying the base payments for the reminder of your loan. but, to do that I am going to have to ask you a couple of security questions. So, first off, can I get your mothers maiden name?

utterance: yes, Steven.

utterance: And, can I get the name of your first pet?

utterance: Jason.

utterance: And, can I please get the name of the street where you grew up?

utterance: I'm sorry this this this makes me think of something crazy. Did you ?

utterance: Yeah, this one usually

utterance: Throws people.

utterance: Do you have kites? Did you ever play with kites when you were a child?

utterance: Oh, I loved kites! I used to as a child. I play with them now as an adult.

utterance: Oh, excellent. Excellent. Are you one of those collectors? I hear there's like a whole collectors scene.

utterance: No, I I take my kites out and I fly them.

utterance: Oh, that's the way to do it. You gotta you gotta, you know, enjoy them. Let them be in their their natural space so to speak. but sorry. Sorry, you asked street name

utterance: you never know what it's gonna trigger in people.

utterance: Exactly, exactly. Clear Cloudy Lane.

utterance: Alright. Well, that is all I needed. I have everything for your term loan in front of me here. And yeah it is looking like you have a remaining balance of thirty-two thousand four hundred eighty-seven dollars and forty-five cents. and if you keep making those payments on time and only pay the base amount you're going to be able to get this thing paid off in fourteen months.

utterance: Fantastic. That's, that's beautiful. Yeah, we'll be really happy with that.

utterance: Is there another loan I can check on or anything else that I can do for you today?

utterance: No, I think that was that was definitely everything right now.

utterance: Well best to best to you and your family. Congratulations on almost having this loan paid back and thank you very much for calling Intellibank You have a wonderful rest of your day Bye.

utterance: And good luck.

utterance: Thank you, and you too.


utterance: Thank you for calling Intellibank, business and commercial banking division. This is Sam, how can I help you?

utterance: Yeah, hi Sam. This is John Rivers over at Three Rivers Pepperoni Palace.

utterance: Hello John, what can I do for you today?

utterance: Well, everything's going great with that newfangled credit card that you gave us. I've.

utterance: Oh, glad to

utterance: Hear.

utterance: Yeah, I've got all my I've got all my payments set up and everything and whatnot. But it would be . It would seem to me that it would get lost in the shuffle, because I got so much coming in and out and stuff. If I could set up an automated payment for that, that would be great.

utterance: Yeah, I can definitely help you with that, not a problem.

utterance: Aww, that'd be great. Because like I said I've got quite a few vendors coming in and out, and I just added some new ones and stuff, so it's kinda hard to keep track of some of those.

utterance: Oh, certainly. I understand. Just give me a moment here to switch screens and I can get that set up for you. OK. Can I please get the first and last name on the account?

utterance: John Rivers.

utterance: Date of birth?

utterance: One eighteen of eighty-four.

utterance: The PIN?

utterance: Two five eight oh, and the account numbers are twenty-three seven nine zero, seven five zero zero one.

utterance: OK. and which one of these were you wanting to use to make the payment from, the seven nine zero or the five zero zero one?

utterance: the seven five zero zero one, my main smart wealth management account.

utterance: OK. gimme one moment here to get that selected. OK. Let's see. And what's What's the credit card number that you're wanting to pay on?

utterance: Well, the credit card's the new one that just got issued. It's zero zero one two, nine seven, nine seven, three nine seven six two two four two. Which is really funny because nine seven nine seven is one of my lucky numbers.

utterance: What are the odds of that happening? Hopefully that's a good sign.

utterance: Well, so far, the way business has been, it's definitely.

utterance: Well, let's hope it continues. OK. how much were you wanting to pay on this? I see that your due date is the fifth of every month.

utterance: Well, if I could set that up for the third.

utterance: OK. For how much?

utterance: Eight hundred and fifty dollars.

utterance: OK. Gimme one minute here. And was this just a onetime payment or automatic?

utterance: Fully automatic.

utterance: OK. OK. So just to reconfirm, we are doing an automatic payment of eight hundred and fifty dollars every month on the third, we are pulling the funds from the account seven five zero zero one, and we are paying it to the credit card ending in two two four two?

utterance: That's correct, yes.

utterance: OK. OK! I've gone ahead, submitted the payment, automatic payment. It will start next month on the third. if you have any questions in the meantime, don't hesitate to reach out. If you decide you wanna change the payment amount, change the the date that you pull out the funds, just give us a call and we'll be more than happy to help you with that. That being said, was there anything else I could help you with today?

utterance: No, you've been really great. You just enjoy the great weather and I I think I will too.

utterance: Sounds good. You enjoy the rest of your day, now. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Shandra how may I assist your call today?

utterance: Chandra, I've gotten a notification from Intellibank that there's been some type of issue with my SBA seven a loan. And I just wanna see if I can get this cleared up I thought I put all these information in may be I need to reapply is that what I need to do?

utterance: What is.

utterance: Something's

utterance: Going on.

utterance: What's the issue that that you have a what does what does the notification say?

utterance: Well it's saying that that my information is incomplete.

utterance: OK.

utterance: And but I submitted this two weeks ago. So I was really expecting to get a a result email but I'm getting is something that is saying that it's not complete, I know it's not your fault But it's just that.

utterance: OK.

utterance: Yeah. No, I understand.

utterance: let me just pull up your information here. May I get your first and last name please?

utterance: Yes my name is William James.

utterance: OK.

utterance: Two nine eight nine oak court.

utterance: Gimme one moment I just reported your pin number.

utterance: Six zero three six.

utterance: Six zero three six OK. All right I'm pulling up your information I see your accounts with us I do see that there is the application and it does show is incomplete, you are right. There may be something that just didn't upload into the system, so let me do this for you I can go ahead and reapply for you. I'll just be asking you some of the same questions again but it will take about four minutes.

utterance: That's fine cuz I did it online so that's probably what the issue has been.

utterance: You know it could have been a maintenance going on and just something didn't upload it's I apologize for the inconvenience. All right so we're doing this under your name correct?

utterance: And

utterance: Yeah.

utterance: Yes.

utterance: All right and your social security number please?

utterance: Two four nine mhm eight two seven eight nine six seven.

utterance: OK and what is your driver's license number please?

utterance: Four zero five eight four two six zero seven six.

utterance: Great your email address?

utterance: It is the boss at spice dot net.

utterance: OK the boss at spice dot net.

utterance: Yeah we get you spicy.

utterance: OK

utterance: I'm a little spicy right now.

utterance: All right. Well let's keep that heat going for you. All right are you the sole owner of your business?

utterance: All right.

utterance: I am. Unfortunately maybe I need some help. I don't know you wanna help?

utterance: If I can, we'll get you started with your loan. How does that sound? OK great. And when approximately did you establish your business?

utterance: That'd be awesome.

utterance: About five years ago so what's that twenty sixteen.

utterance: Yeah.

utterance: That's OK all I need is the year that's good. And what would you say your gross annual sales. You can choose between two thousand nineteen or twenty just use your year with the most income.

utterance: OK.

utterance: I'd written seventy-five thousand.

utterance: OK very good. And what is your tax ID number?

utterance: Four six seven eight nine three nine four eight nine.

utterance: Great and the address where your business is located?

utterance: One one one five Empire Boulevard Los Angeles California nine zero six zero three.

utterance: OK very good. And what is your mailing address? Oh I'm sorry is your mailing address the same as your business address? OK great. And you may know this already from applying before but you can apply for up to ten years. The interest rate will stay fixed at two percent for the entire ten years and there is no penalty for early pay out or pay off. So how much would you like to apply for? And how long would you like to have a loan?

utterance: Yes they're the same.

utterance: Actually they didn't tell me that so.

utterance: OK.

utterance: It's another frustrating moment let's do one hundred thousand at ten year.

utterance: A ten year OK great. Well that's one of the benefits of talking to someone. You get all the information.

utterance: Ten year term.

utterance: Right.

utterance: Hopefully that'll help resolve that for you.

utterance: Hopefully.

utterance: And upon approval you will be required to put down an immediate down payment between five to twenty percent. How much would you like to put down?

utterance: Twenty percent.

utterance: Twenty percent great. And since you're already an Intellibank preferred checking customer, upon approval we can route that directly into your account. Will that be all right?

utterance: Yes that's fine.

utterance: OK great.

utterance: As long as we get it done this time.

utterance: Well it is completely uploaded. I see it happening right now.

utterance: Great.

utterance: So your application is complete on my end. The only thing you'll need to do is submit photo documentation of your tax ID and your driver's license I just sent you the link, if for any reason you don't see it showing as a hundred percent complete you call me back and I will help you upload it into the system.

utterance: OK.

utterance: All right anything else I can do for you Mr. James?

utterance: No that's it.

utterance: Thank you and have a great day and thank you for calling Intellibank.

utterance: Thank you.


utterance: Hello and thank you for calling Intellibank. This is Michael how may I help you today?

utterance: Hi Michael, this is Keith James Allen. I'm just calling to get set up in automatic billing. for the business I'm starting.

utterance: All right that sounds great. are you already an existing Intellibank customer?

utterance: yeah actually I've I've been with you guys for a number of years now so I just wanted to let you know that you guys are doing a great job and I appreciate it.

utterance: All right.

utterance: And I have my social security number here. the last four digits is three zero two nine if that helps you get into my account.

utterance: Oh I'm not gonna need that but I am gonna need your full first and last name as it appears on your Intellibank account.

utterance: All right so that should be Keith K E I T H the fist name and the last name is Allen A L L E N.

utterance: All right and your date of birth.

utterance: date of birth is six sixteen eighty-two.

utterance: All right and I'm gonna need your account number.

utterance: would you mind if I put you on a little bit of a hold? I seem to have misplaced that. I might have to run out into my car. left my mail in my car.

utterance: Not a problem.

utterance: All right hold on for me.

utterance: Aww sorry that took so long. My wife took my car today so I had to text her to get the the account number for you but I have it here if you're ready.

utterance: I am ready.

utterance: Right so the account number is gonna be one two seven nine four two.

utterance: All right. Are you married?

utterance: I am.

utterance: Oh nice. How long have you been married?

utterance: twelve years.

utterance: Twelve years wow that's quite a stretch. Any kids?

utterance: no no kids couple of dogs though.

utterance: OK you got fur babies. I like it. Same. We got two We got two German shepherds.

utterance: Oh what are their names?

utterance: Spots and Harry. Tried to go traditional with the first one and then we thought we'd name name our dog after a person. All right and I'm gonna need the name of the person who we're gonna be billing.

utterance: so that name is gonna be Hunter Perez. so it's H U N T E R P E R E Z.

utterance: All right. And I'm gonna need their account number.

utterance: that account number is gonna be eight seven six nine two five.

utterance: And their nine digit routing number.

utterance: that is going to be seven seven eight nine nine two one two five.

utterance: All right and how much are we going there monthly?

utterance: so the monthly bill is going to be one thousand five hundred dollars.

utterance: OK. All right. Well we are all set. Is there anything else I can help you with today?

utterance: No I appreciate the help and I'll call back if I have any issues.

utterance: Well thank you for calling Intellibank and you have a wonderful rest of your day.

utterance: Thank you. Bye.


utterance: Hello and thank you for calling Intellibank. My name is my name is Liza, how may I assist you today?

utterance: Like Liza Minnelli?

utterance: Yes, like Liza Minnelli.

utterance: Were you named after her?

utterance: no actually my full name is Elizabeth but somehow my nickname became Liza and it stuck.

utterance: Oh that's cute. Well my name is Samantha, not named after anybody. but I need to apply for a term loan please.

utterance: I'd be happy to help you with that today, Samantha. How are you today?

utterance: I'm OK, how are you?

utterance: I'm great, thanks for asking. Samantha so I you'd like to apply for a term loan, so I'm just going to be asking you for some information, so I can upload your application into our system.

utterance: OK.

utterance: I will be asking you for your driver's license number, your text ID number, and the annual gross sales, so do you have all that information handy?

utterance: I do.

utterance: Great, let's get started. Samantha, what is your last name?

utterance: Hong H O N G.

utterance: OK. And what is your home address please?

utterance: Two five six one Fourth Street Los Angeles, California nine zero zero six four.

utterance: Great, is fourth spelled out or is it numerical?

utterance: Numerical.

utterance: Thank you. And what is your social security number?

utterance: Six one two three seven nine nine one four.

utterance: Great, thank you.

utterance: And can I ask you, I need to check my checking account too, I just remembered.

utterance: All right, well I we can if I do that than I'll loose your information that we have saved. We can do that at the end of the call if you don't or I mean at the end of the application.

utterance: Oh.

utterance: That's fine, thank you.

utterance: Of course. And your social security number please.

utterance: I think I just gave that to you.

utterance: You know what you're right, I see it right here, I'm sorry.

utterance: Oh that's.

utterance: OK.

utterance: OK. your driver's license number and the state that it was issued from.

utterance: California, nine one one five seven eight two.

utterance: Thank you. And your four digit PIN number associated with your checking account.

utterance: Can you hold on please, I want to get that information.

utterance: Certainly.

utterance: Thank you. OK. I have my PIN. Are you ready?

utterance: I am.

utterance: It is one zero five nine.

utterance: One zero five nine, thank you. And the reason I ask for the same one associated with your checking is because your PIN number can be used for all of your accounts, so you don't have to remember a multitude of PIN numbers.

utterance: Well, isn't that convenient, thank you.

utterance: You're welcome. However, if you want to change PIN numbers for individual accounts you have that as availability as well.

utterance: Thank you.

utterance: You're welcome Samantha, and may I get your email address?

utterance: Samantha Hong five two seven one at Gmail dot com.

utterance: Thank you. The month and date your business was established.

utterance: May of twenty twelve.

utterance: Thank you. And your gross annual sales for last year.

utterance: Two hundred thousand fifty.

utterance: Thank you so much. And your text ID number please.

utterance: Two zero one two five six seven nine.

utterance: Thank you. And the address for your business.

utterance: It is twenty-two sixty-one Darby Avenue, that's North Ridge California, nine four three one two.

utterance: All right, thank you so much. And is your mailing address the same as your business address.

utterance: It is.

utterance: Thank you. And Samantha, what is the credit limit that you desire to apply for?

utterance: Twenty thousand.

utterance: I'm sorry, is that two zero, twenty thousand?

utterance: Yes.

utterance: Thank you. And lastly, what is the purpose of your loan?

utterance: I just need to expand my business.

utterance: Expand your business, so would that be for payroll, for building, for a garage, for got it. Just uploading this into the system. I am sending you an email link with this application. The only thing that I will need from you is a photocopy of your driver's license and your text ID number. You can then upload that into the link, onto the link that is in the email. And then after that you will find out the results within seven to ten business days. And please be advised that interest rates are based on credit and FCC rules and regulations.

utterance: For building.

utterance: OK.

utterance: Have I answered all your questions and did you still want to check your checking account?

utterance: no that's OK, I can do it online thank you.

utterance: Thank you for calling Intellibank.

utterance: Thanks, bye.


utterance: Thank you for calling Intellibank, this is Greg. How may I help you today?

utterance: Hey Greg my name is Tom. Tom Tom Jones and you know you know, I've been a small business customer with you guys for about six years now and you know I'm running into a little bit of little bit of a hairy situation. I usually just you know do my own taxes and everything you know come come you know tax season you know I obviously you know you guys would know I run an S corp and I'm just trying to you know do my own taxes every year but it's just getting a little more complicated every year and to the point where I'm just like the trade off between doing my own taxes and saving money and you know getting someone who might know better than me and saving me some just some sumf- some hair off the top of my head, I just you know anyway I just feel like I you know came to you guys I don't know if you can help me out at all with the situation.

utterance: Well I totally understand that Mr. Jones and I'm sure we can help you out. Would you be interested in scheduling an appointment with a financial advisor?

utterance: Oh I didn't OK I you know I sort of called you on a limb but I I that's great if you can connect me with a financial advisor. I feel that's the exact same, the exact thing I need.

utterance: Well I can't actually connect you with one right now. But what I can do is I can set up an appointment for you to have a meeting with a financial advisor. Is that something that you'd be interested in?

utterance: Yes. You know that would be that would be really great yeah.

utterance: Great. all right let's just get started here by logging into your Intellibank account. that was Tom Jones, is that correct?

utterance: Tom Jones yeah.

utterance: All right. and I'm going to need your date of birth.

utterance: OK my date of birth is June fourth nineteen eighty-eight.

utterance: And what is the last four of your social?

utterance: The last four of my social is zero six three nine.

utterance: And finally, what is your four digit PIN?

utterance: Four digit PIN is seven three nine six.

utterance: All right give me just a moment here while this loads. How is your day going today?

utterance: it's going you know.

utterance: It's kind of a gloomy day. You know just wife and I just moved into a new place and you know she's missing the old place a little bit so you know having to sort of console her on the side and you know it's going. It's one of those like Monday's you know

utterance: Understood.

utterance: Yeah.

utterance: all right well I am in your account here. would you be interested in doing this appointment in person or over the phone?

utterance: you know let's do it let's do it let's do it in person. I you know I've been sort of like missing missing these in in person meetings nowadays. Everything's done over the phone or you know on on Zoom or whatever but you know I I think let's do it in person if that's possible.

utterance: Absolutely. I just need to get your home address so I can find the closest bank to you.

utterance: OK great, so my home address is twenty-two Park Street, Los Angeles, California. And the ZIP code is nine zero zero three one.

utterance: All right. would the branch at Washington and Franklin work for you?

utterance: Branch at Washington and Franklin, that works yeah that's that's about two blocks away from my place so should yeah it would work.

utterance: All right. And would you like that appointment for this week?

utterance: this week is a little tricky, maybe like next next Monday, next next Tuesday let's how about we do that?

utterance: All right, let me see, let me pull up next Tuesday here.

utterance: yes they have availability next Tuesday. Is there a particular time of day that works better for you? Evening, afternoon?

utterance: what are Smartbank's hours? what are the hours for Smartbank?

utterance: this is Intellibank.

utterance: Intellibank damn that's right I sorry I'm, that's a weird thing to say

utterance: And it's weekdays from eight a.m. to five p.m..

utterance: OK. OK let's do three p.m.. Three p.m. on on Tuesday.

utterance: All right, well I have you all sat down here Mr. Jones for three p.m. Tuesday at the branch on Washington and Franklin.

utterance: Fantastic.

utterance: Is there anything else I can help you with?

utterance: I don't I don't think so. I think that's that's about it and we'll see how this meeting goes. I really appreciate you guys.

utterance: Well thank you very much for calling Intellibank and you have a wonderful rest of your day. Goodbye.

utterance: You too.


utterance: Hey, it's Johnny here at Intellibank. How may I help you today?

utterance: Hi Johnny, I'm actually having a pretty rough day our me and my husband our our house just burned down today.

utterance: Oh, my goodness. I am so sorry to hear that.

utterance: Yes, and so to to get our affairs in order we're just trying to you know get everything financially up to date and we actually today's the day that we know we're supposed to pay our loan. And we are not you know we don't have access to our records on the we don't even have our laptops.

utterance: Oh.

utterance: Oh, goodness.

utterance: so I was hoping to get a loan statement.

utterance: OK.

utterance: we're we're moving into a hotel today until until we can figure out what we're gonna do next. and I was hoping to get the loan statement sent there.

utterance: OK.

utterance: OK, yeah I think we could do that yeah yeah. OK, but I I'm going to need a little bit of information beforehand.

utterance: Of course.

utterance: Your I I'll need your first and last name.

utterance: Yes, it's Vannessa. V A N N E S S A.

utterance: Mm.

utterance: OK.

utterance: Johnson. J O H N S O N.

utterance: OK, and what is your date of birth?

utterance: it's April nineteenth nineteen eighty-one.

utterance: OK, now since this happened do you still know your account number? Or if you have a credit card on file with us then I can look that up too.

utterance: I actually don't know my account number but I think I think my husband will. Is it OK if I put you on hold for a moment?

utterance: Yeah, yeah you can do that.

utterance: OK, sorry it's it's just been a relentless day.

utterance: No, I can understand.

utterance: OK, so he he did know our account number. Are you ready?

utterance: OK.

utterance: Yes, yes.

utterance: OK it's five one three nine.

utterance: Five one three nine.

utterance: Six six two three.

utterance: Six six two three.

utterance: OK, and as a verification it said what is your favorite ice cream topping?

utterance: Oh, that should say rainbow sprinkles.

utterance: Rainbow sprinkles. Yup, yup rainbow sprinkles OK. Now you you said the. You're gonna need that mailed to a the hotel address. what is the address for that hotel?

utterance: OK, we're gonna be staying at the Hampton Inn Extended Stay.

utterance: OK, what is the address?

utterance: It's fifty-one twenty-five North Hampshire and that's H A M P S H I R E.

utterance: OK.

utterance: Drive Marymount New York.

utterance: OK.

utterance: Nine zero zero one five.

utterance: Nine zero zero one five.

utterance: And we're gonna be staying in room three oh one.

utterance: Room three oh one. OK, and you know if you guys do need it expedited I could I can first class mail this over night. Just you know you guys have been valuable customers to us so I think you know it would not be a problem at all for me to do that.

utterance: Yes, that would be great. like I said we we we can't even do by email because we don't have our laptops and you know we're we're we're dinosaurs we only have the flip phones now. So.

utterance: OK.

utterance: Mm.

utterance: Yeah.

utterance: I get you. I get you.

utterance: OK, well yeah again sorry to hear that. And I have this in the system to be able to send that and OK, yeah so that will be I could Overnight that you should expect that sometime tomorrow before eight p.m.

utterance: OK, thank you so much and and so we're gonna be we're gonna be staying in this hotel for I don't know how long you know? We we're still trying to figure out our situation everything happened so fast.

utterance: Mhm.

utterance: When we do move to a more permanent address I can give you a call back and we can change where the mail is going to.

utterance: Yes, yes absolutely. And also you know if if you don't wanna talk on the phone. Oh, well yeah you don't have your computer. So OK, yeah no you can absolutely just give us a call back and we'll go from there.

utterance: OK.

utterance: And I know this maybe isn't your area of expertise. But we are gonna have to get some new computers do you have a specific brand that you recommend?

utterance: that is above my pay grade. I'd I'd like to say, but I'm not really much of a computer guy. I just.

utterance: You're a computer guy? OK, I'll.

utterance: Do what's.

utterance: In front of me.

utterance: I'll I'll ask my grandson. He he usually is up to date with the interweb with the face the Facebooks and the the the tweets.

utterance: Those young ones always are.

utterance: All right, well is there anything else I could do for you today?

utterance: no I I I think that's it just keep us in your prayers.

utterance: Well I'll be sure to do that. Again thank you for being a part of Intellibank and I hope your day gets better.

utterance: Thank you. You have a good one.

utterance: All right, you too.


utterance: Thank you for calling Intellibank. My name is Steven how may I assist you today?

utterance: yes I'm thinking about getting a corporate credit card and I was wanting to know what types you offer and the interest rates on each one?

utterance: Of course. we offer three different types of corporate cards we have our Intellibank business platinum card which has a two percent cashback on all purchases with a one hundred dollar annual fee and the interest rate varies based on the prime rate which is currently four and a half percent.

utterance: We then have our Intellibank business gold card which also has two percent cashback on gas and groceries purchases with no annual fee and it's interest rate always also varies based on the prime rate of four and a half percent.

utterance: And then we have our Intellibank business silver card which has no annual fee but has also no cash back rewards and it also has variable interest rate based upon the prime rate of four and half percent.

utterance: OK I think I would like to apply for the second one.

utterance: All right that is the Intellibank business gold card with no annual fee and a two percent cashback on gas and groceries.

utterance: Yes.

utterance: All right perfect I can certainly help you apply for that.

utterance: All right to get started may I have your name please?

utterance: Dan Thomas.

utterance: T H O M A S.

utterance: Thank you and your personal address?

utterance: Thirty-six, Edgemont Lane, Canyon Country, California.

utterance: Nine one three eight seven.

utterance: Great and your social security number please?

utterance: Three nine five two six eight zero zero one one.

utterance: OK and let me read that back, that's three nine five two six eight zero one one. Is that correct?

utterance: Yes that's correct.

utterance: Perfect.

utterance: And then I'm just going to need your drivers license number and the state it was issued in.

utterance: O M five three D V H A I Q nine California.

utterance: OK and I'll read that back that's O M five three D V H A I Q nine, issued in California correct?

utterance: That's correct.

utterance: Great.

utterance: And then if I could have your authentication PIN number please?

utterance: One zero six two.

utterance: Thank you and then what is a good email address that we can contact you at?

utterance: Thomas Custom at Gmail dot com.

utterance: Thank you very much. All right I just need to get some details about your business.

utterance: May I know the name of your business please?

utterance: Thomas Custom Cabinets.

utterance: Thank you and are you the sole owner of that business?

utterance: Yes I am.

utterance: Thank you and what is the gross annual sales for your business?

utterance: Three hundred thousand.

utterance: All right thank you very much.

utterance: And I can have the address for that business?

utterance: Seventy-six Sunbeam Drive, Canyon Country, California nine one three eight seven.

utterance: Perfect and where would you like us to send the mail related to this credit card? your business address or your personal address?

utterance: My personal address.

utterance: All right and can I have you give me that address one more time please?

utterance: Thirty-six Edgemont Lane, Canyon Country, California nine one three eight seven.

utterance: All right fantastic and the last piece of information I'm going to need is your business's tax ID number.

utterance: OK hang on just a second. I'll see if I can find it.

utterance: All right no problem.

utterance: Your day going pretty good so far?

utterance: Yeah my day's doing pretty great. how's your day going?

utterance: It's going pretty good.

utterance: Well that's very good to hear.

utterance: hang on I'm still looking.

utterance: OK no problem take your time.

utterance: Well I can't seem to find it.

utterance: All right well unfortunately sir without that I won't be able to complete your application at this time I can however.

utterance: save your application as a draft and you can give us a call back when you do locate that information and complete it then or you can always apply online at Intellibank dot com as well.

utterance: OK that sounds great.

utterance: All right well I'm sorry I wasn't able to finish your application but I do hope that you can find that information and we can take care of your banking needs as soon as possible.

utterance: OK that sounds great.

utterance: All right sir was there anything else that I can assist with?

utterance: I don't believe so.

utterance: OK well then you have great afternoon sir.

utterance: All right thank you.

utterance: Thank you goodbye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yes, so I was wondering if a bank could send me an investment report for my business?

utterance: Yeah, I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And, Jill, do you prefer that I call you Jill or do you prefer I call you Ms. Baker?

utterance: You can call me Jill, that's fine.

utterance: All right, Jill. So you are a business owner and you're wanting to get an investment report for your business. Is that correct?

utterance: Yes, that's what I need.

utterance: OK. Let me get some information from you. What is your account number?

utterance: So my account number's three four six zero two nine nine eight and my social, that's seven four nine zero four two seven eight nine.

utterance: OK. Thank you for that. What is the name of your business, Jill?

utterance: It's Johnson Controls.

utterance: OK. And your date of birth?

utterance: That's March second of nineteen eighty.

utterance: Your account has a four digit PIN number on it. Would you mind sharing that PIN number with me as well? It's just for security purposes.

utterance: So it's six four seven eight. can you kind of explain to me what the investment report covers?

utterance: Yeah. So an investment report is a fair representation of the investment made, the results achieved, the risks taken and cost incurred by your business and the report is used to analyze the performance of your business's investments.

utterance: OK. what does the report cost? Like does it cost something?

utterance: So Intellibank provides a free investment report to its customers every three months. So there isn't any charge for that as long as you're within that timeframe, Jill.

utterance: OK. And I have one more question. So what all will the report include? Like what will it tell me?

utterance: Yeah, so the report includes charts and tables that help to review your capital gains, the diversity of your portfolio, your net worth and the return of your investments. So it kinda just gives you a detailed break down of everything that your business has done investment wise.

utterance: OK, thank you. Can we just go ahead and run it then?

utterance: Yeah. Give me just one second. I'll get that report ran for you. Jill, did you want me to email or mail this report to you?

utterance: Can you email it to me but can you also email it to my accountant, please?

utterance: Yeah, I can do that. I just need to confirm some information from you. What is your email address?

utterance: So it's J Baker that's J as in Jill Baker at Johnson Controls dot com.

utterance: All right. So J Baker at Johnson Controls dot com. And then what about your accountant? Do you have an email or do you want me to mail that to him?

utterance: Let's just go ahead and email that to him as well. That's Bob B O B dot Ding D I N G at Roberts Accounting dot com. So it's Bob dot Ding at Roberts Accounting dot com.

utterance: OK. And you said Ding, D I N G, correct?

utterance: Yes, that's correct. It's D I N G.

utterance: OK. Well let me get this report ran and then I'll get everything emailed over to the both of you guys, OK? So just give me just a second, OK?

utterance: Thank you. Have you been outside today?

utterance: I have not. Not since about seven a.m. when I came into work.

utterance: So I'm off and I've been off for about an hour so but it's been like really beautiful out. It's like seventy degrees outside today. It's it's been really really nice.

utterance: Yeah, so I'm off in about an hour and a half or so so hopefully it holds up so I can enjoy some weather too. there's a couple outdoor things I'd really like to do.

utterance: Yes, I went for a run this morning. It was it was really nice. It's been so cold and. So it was really nice that it was so you know, just crisp and chill out there.

utterance: Yeah, I can totally imagine that. Just a second, Jill, here. I'm trying to get this this report completed for you. While I have you waiting, was there anything else that I could maybe maybe share with you or anything else that I could maybe answer for you regarding these investment opportunities?

utterance: No. So I'm not I I actually heard about the report from my accountant. That's the one that told me to to call you guys to see if you could run it for me. But you said you do this every three months. Is it something I should do every three months?

utterance: it it kind of just depends. So if you're regularly if your business regularly is making some kind of investment, it may be something that you wanna do every three months. But if you just have the same accounts that you have opened, I mean you could even prolong that or take that out to six months. if you're not making any new investments throughout the months. But again it does tell you you know, things like your net worth and it tells you some things about your portfolio too. So any time your business is changing and the revenue for that business is changing throughout the year it might be a good idea just to check it out every three months. And it is free so it doesn't cost you anything extra to do that. All right, Jill. Well so it looks like I got everything completed for this report. I'm gonna go ahead and send that over to you and your accountant. Get that in an email for you guys. OK. So I've got that sent. Was there anything else that I could do for you today?

utterance: No. So the email will have everything wrote down in it. will it be password protected or anything?

utterance: No. So as long as you have an Intellibank account, you you will since your account's getting it and he's not an Intellibank customer he will have to actually go through your verification process with you so you might have to walk him through that. But for yours, it'll take you directly to the online banking to pull up the report and you'll pull it up in the online even though it comes to your regular email, it'll pull up in your online banking email information. So so you'll still have to log into that.

utterance: OK. Thank you.

utterance: No problem at all. was if there's nothing else I can do to help you today, Jill, I just wanna thank you for choosing Intellibank and you have a good day.