utterance: Hello, thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: yes, well I was just sitting here watching a little television, and a commercial pop on about you guys, and it just reminded me that I needed to do something, that I needed to check my loan balance. are you able to help me with that?

utterance: I certainly can help you with that sir. First, I need to get a little bit of information so that I can make sure I'm checking the correct account for you.

utterance: OK.

utterance: OK sir, can I get your first name please?

utterance: Yes. My first name is Gabriel.

utterance: OK, you say Gabriel?

utterance: Yes.

utterance: All right sir, can I have your last name?

utterance: Yes, last name Robinson.

utterance: All right Mr. Robinson, could you give me your date of birth please?

utterance: Yes, my date of birth is ten, twenty-four, nineteen seventy-four.

utterance: All right, you said ten, twenty-four, nineteen seventy-four?

utterance: Yes.

utterance: All right, thank you so much Mr. Robinson. Could I also get the pin for the account in question?

utterance: yes, I recently changed my pin, the old one is three three five, zero six eight, and the other one is four four nine, five four nine. I don't know which one you really have on file there.

utterance: All right sir, let me just look that up for you.

utterance: All right.

utterance: OK, it looks like your account has been updated to the current pin of four four nine, five four nine, as you stated.

utterance: OK.

utterance: OK, so you could just make a note of that for the future, that that's the pin that we now have on file OK.

utterance: OK, I sure will.

utterance: All right sir, could you give me that loan account number as well?

utterance: OK, the loan account number, OK, are you ready for it?

utterance: yes sir, I certainly am.

utterance: OK, it is zero nine seven seven, six one three one.

utterance: OK sir, to verify, that number was zero zero five, nine seven seven, six one, three one?

utterance: Yes.

utterance: OK sir, gimme just one moment while I look up your account.

utterance: All right, and may I ask you how's your day going for you so far ma'am?

utterance: Well sir, it is going very well. Thank you for asking, and how is your day Mr. Robinson?

utterance: it's very pleasant, very pleasant there.

utterance: Well that is very good to hear. I hope it continues to be pleasant for you.

utterance: yeah, thank you. Thanks very much.

utterance: All right sir, I've looked up your loan balance. Right now, your current balance is fourteen hundred and fifty-five dollars.

utterance: OK. Fourteen hundred and fifty-five dollars.

utterance: Oh yes.

utterance: Sir, it looks like you actually have a, a payment due on the twenty-fifth of this month.

utterance: Oh, that soon?

utterance: Yes sir, the twenty-fifth of November. We're already on the fourth day.

utterance: OK.

utterance: So it'll give you a little while before you need to make that payment.

utterance: All right, all right, I don't know where my mind gone.

utterance: OK sir, if you wanna schedule a payment in the future for that loan, you can certainly give us a call. You can also check your balance and schedule a, a payment online.

utterance: OK.

utterance: with the online banking. Do you have that set up already?

utterance: I, I don't have a, can you give me some information?

utterance: Yes sir, I certainly can. we have a we have access to online banking at our company site, Intellibank dot com, you can actually access the payment area, the online banking area, by clicking the upper right tab for loans and personal banking.

utterance: All right.

utterance: And also access business making accounts as well.

utterance: OK.

utterance: Once you.

utterance: Click on that tab, you'll have access to that new site area. You can set up your account. It'll give you a walk through of how to set up your account. That'll require some personal information from you, including maybe your social, birth date, the kind of information we normally ask you over the phone. You'll have to put that information in. You can use the email account, or some people use their cell phone in order to authenticate their accounts.

utterance: All right.

utterance: Once you set up that account, you could then access it online twenty-four hours a day. You can use it on your cell phone or any type of mobile device that has internet access.

utterance: All right.

utterance: and then you'll be able to schedule loan payments, check your balance, and actually check your stock market quotes, anything like that that you have access to through our online accounts there.

utterance: OK, that's a lot of stuff there.

utterance: Absolutely sir.

utterance: OK, I appreciate you.

utterance: All right, is there anything else I can help you with today Mr. Robinson?

utterance: no, that's about it.

utterance: All right, thank you so much for giving us a call today. Again, my name was Natasha. I hope you enjoy the rest of your day.

utterance: Thank you.

utterance: Thank you too sir. Bye bye.

utterance: Bye bye.


speaker_role: Agent

utterance: Hello and thank you for calling Intellibank. My name is Lisa and I would be happy to assist you today.

speaker_role: Customer

utterance: How is it going?

utterance: Pretty good. How about you?

utterance: I'm doing OK.

utterance: Good and who do I have the pleasure of speaking to today?

utterance: All right. So.

utterance: My name is Jon. Just J O N.

utterance: OK. And what can I do for you today Jon?

utterance: I was hoping to look at some exchange rates.

utterance: Exchange rate. Oh you'd like to compare currencies?

utterance: Yeah. Yeah, and do that.

utterance: Absolute.

utterance: absolutely. I could do that for you. Jon, I'm just gonna need a little quick information to pull you up on our system. and you said you spell your first name J O N?

utterance: J O N. That's correct.

utterance: And what is.

utterance: And what is your last name please?

utterance: Last name is Copeland.

utterance: C O P E L A N D.

utterance: No. It's C O P E L A N D.

utterance: Oh yes. OK. I thought that's. what I said. That's OK. all right and just I will need the four digit PIN number that you created for your accounts.

utterance: Is that what you said?

utterance: Yeah. It's the four digit PIN. All right. Hang. Hang on. Let me. Let me work this thing out. Da da da da da. OK. Jeez. Always something hiding.

utterance: Sure, take your time.

utterance: I know.

utterance: can you just like let me in or?

utterance: Well if you don't have the PIN number I can just ask you a couple of.

utterance: No

utterance: I got it.

utterance: it's not that I can't let you in. I just. The system won't open without it.

utterance: No OK.

utterance: I I get it. I get it. All right. Here it is. It's six three six eight.

utterance: Six three six eight.

utterance: Six three.

utterance: Six eight. All right.

utterance: Perfect.

utterance: And just so you know for security purposes, once I put that in, I can no longer see that. It disappears on my screen.

utterance: I.

utterance: OK. Sure thing.

utterance: OK.

utterance: And then, John, I just need to verify your date of birth.

utterance: Mhm. All right. August fifteenth ninety ninety.

utterance: OK. Perfect. All right. I am in the system now and You'd like to get some exchange rates?

utterance: Yeah. Yeah for sure. All right. So I'm looking at the yen. I think Japan would be nice.

utterance: All right.

utterance: OK.

utterance: To check that out and. Yup.

utterance: All right. Now I'm just going into the system right now. Bear with me while my screen is pulling up and just so you know, I'm always happy to do this for you but you can even do this online or on our mobile app.

utterance: OK. Cool.

utterance: OK. Terrific. All right. So and also just looking at trans and the past quarter the yen has remained pretty solid. Not much fluctuation. It's coming in at point nine zero. So pretty close to the dollar.

utterance: Right. and that's probably gonna stay the case until the summer.

utterance: that is hard to say. you know it can be it'll change based on market, people's spending. So what I would suggest is if you need to catch some trends, forecast trends, keep your eye on it. I would check it it even as much as once a week.

utterance: Well you have the information right there you are you not able to figure that out?

utterance: I can't. I can't see anything in the future because the.

utterance: OK.

utterance: No no I I understand. I think I just misunderstood what exactly your system could do.

utterance: I see.

utterance: Got it.

utterance: OK so.

utterance: Yeah it'll show us what it's been and what it is today but for the future.

utterance: Yeah. I'll just keep an eye on it then. So that's not.

utterance: Yeah.

utterance: That way you can get the best rate possible and exchange it at the best time for you. Did you wanna look at any other currency?

utterance: Too bad.

utterance: Yeah, just check on maybe the euro.

utterance: The euro. OK.

utterance: Kinda the secondary choice but.

utterance: Sure. Why not?

utterance: Yeah.

utterance: And the euro has actually been doing quite well. It's actually exceeded the dollar. It's coming in right now at one point one zero.

utterance: Wow. OK.

utterance: And it has it's stayed that way for the past month. but overall for the past quarter it's fluctuated by about five points so that's go~

utterance: I

utterance: Might just get that and exchange that later. Maybe I could make a little bit of pocket change or won't I?

utterance: Why not? Chi ching.

utterance: Yeah. Why not? Cha-ching. I Something I gotta think about. OK. So I think.

utterance: Yeah. Well .

utterance: I'm sorry, go ahead.

utterance: Yeah. It's all I really wanted to call about.

utterance: OK. That's what I was gonna ask you. If there was anything else I could do for you today.

utterance: No I.

utterance: Think I'm good.

utterance: Well Jon, it's been a pleasure helping you and thank you for calling Intellibank.

utterance: All right. Have a good one.

utterance: You too. Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. My name is Pat. I will be assisting you today on a recorded call.

utterance: How may I help you?

utterance: Hi I need to change the pin number of my business checking account, please?

utterance: Oh certainly. I'd be glad to help you with that today. My I ask your name?

utterance: Dorothy.

utterance: Hoffman.

utterance: And Hoffman, is that H O F F?

utterance: Uh-huh. H O F F M A N.

utterance: All right.

utterance: All right, and let me just ask you a couple of questions, so I can access your information. Dorothy, what is your date of birth?

utterance: Mhm.

utterance: two six sixty-eight.

utterance: Two six six eight.

utterance: Right, and the last four digits of my social are seven one nine five.

utterance: Oh, thank you for that. I actually don't need your social for that, but I appreciate you having that.

utterance: Oh, OK.

utterance: what I will need is the current pin number that you are using.

utterance: current pin number is seven seven zero one.

utterance: Seven seven I'm sorry, what was that? Seven s~

utterance: Oh.

utterance: Zero one. Seven seven zero one.

utterance: Thank you. My, my system just froze there for a moment.

utterance: Mhm.

utterance: OK. Seven seven zero one?

utterance: Mhm.

utterance: OK. And give me one moment while I pull this up.

utterance: All right. So what I'm gonna do, and I see here that you have your savings account with us your business total checking. As well as your real estate loan with us. So thank you for your loyal patronage.

utterance: just to let you know, your pin number will access any of these accounts, so when we change it know that the new password will be for any of those. And make sure you save your password in a secure location. that only you have access to.

utterance: OK. Great.

utterance: All right. So let me go ahead and remove this from the system. You'll hear about five to ten seconds of silence while I do that. One moment please.

utterance: Mhm.

utterance: All right. Thank you so much for your patience. That has been removed.

utterance: What is the new pin number that you would like to use?

utterance: Seven one zero five.

utterance: Seven one zero five. All right. So Dorothy, what I'm going to do is I'm going to have you input that onto your telephone pad. And then I will be inputting that into the system as well. All right.

utterance: Go ahead and input that, and let me know when you're done.

utterance: OK.

utterance: OK. I'm done.

utterance: OK. Give me one moment to load that into the system. Again, you will hear about five to ten seconds of silence.

utterance: Mhm.

utterance: OK. That has been uploaded into the system.

utterance: It will be effective immediately, so anytime you need to access your account, you may use that new password that you've created.

utterance: I'm sorry, there was all this static. Where are you calling from?

utterance: where am I located? we, well, we have call centers all over the United States.

utterance: Yeah.

utterance: I'm in Michigan.

utterance: Oh, that's interesting. Is that where you live?

utterance: yes I've lived here for about six years now.

utterance: Mm. Do you like it?

utterance: Mm, it's not the favorite, favorite place that I've ever lived, but we actually moved here for my husband's business, so.

utterance: Oh.

utterance: yes.

utterance: What was the most favorite place you ever lived?

utterance: Oh, well the most famous famous place I've ever lived is actually when I spent a summer abroad in Florence, Italy. Yeah, but that was, yeah, can't can't convince the old hubs to move there with us. His company won't take us overseas.

utterance: Oh wow!

utterance: That sounds nice.

utterance: Oh.

utterance: Mm.

utterance: You should leave him and just go yourself.

utterance: Well you know, when you've got four kids, that's hard to do, but.

utterance: Oh, wow.

utterance: I bet the food was amazing.

utterance: Oh, it was I, I I tell every, everyone, when you're graduating college, or if you're between high school and college, take that time and do a little travel.

utterance: Mm.

utterance: It's, it's pretty wonderful. Have you done much traveling yourself?

utterance: That sounds nice.

utterance: not recently. I used to. I went to Africa once on Safari. That was amazing.

utterance: Goodness, I, I can only imagine that.

utterance: Yeah.

utterance: Well, hopefully with the the current virus situation getting better, and the country, that we'll be able to travel and do more things. Everybody.

utterance: Yeah, that would be great.

utterance: well, I guess that's it.

utterance: Thank you. I'm sorry to have monopolized your time.

utterance: No, no, it's

utterance: It's, it's nice to have a little change of pace. Dorothy, are there any other questions I can answer for you today?

utterance: No.

utterance: Thank you, I appreciate it.

utterance: Yeah.

utterance: Thank you for, very much for being an Intellibank customer. And have a great day.

utterance: Thank you.

utterance: Bye.


utterance: Hi. I'm Albert King. I just need to check on my net income for this year.

utterance: I can assist you with that, Mr. King. I just need some basic information from you first. May I have your full name, sir.

utterance: My name is Albert King Junior.

utterance: And your date of birth?

utterance: April first nineteen eighty-two.

utterance: Ooh, you're an April fools baby. I bet you got some fun stories to tell about your birthday parties.

utterance: Actually, my birth almost caused my parents to divorce. I was born a month early, and when my mother called my father at work to tell him she was in labor and needed to get to the hospital he thought it was an April fools joke, so she had to call a cab to get to the hospital.

utterance: Oh, no. I suspect he hasn't lived that one down yet. My mother had to take a taxi to the hospital too, but for a different reason. My father was in the military and serving overseas at the time, and the neighbor who had promised to drive her to the hospital when the time came wasn't home. Thank goodness for taxi cabs.

utterance: Actually, my cousin drives a taxi cab, he had a baby born in his cab just last month.

utterance: I literally only just made it to the hospital. I need just a little more data from you, sir. What is your PIN number?

utterance: Oh, I'm sorry, I thought I had it here just a moment ago. Now, what did I do with that? mhm. OK where's. Oh, here it is. Any closer and it would have bitten me. Five three six eight four.

utterance: OK that was five three six eight four, sir?

utterance: Yes, ma'am.

utterance: Thank you, and what time period would you like your net income for?

utterance: year-to-date for two thousand twenty-one.

utterance: Just to confirm, you would like your net income from January first through October thirtieth, two thousand and twenty-one?

utterance: yes, that's correct.

utterance: Thank you. Your net income for that time period was eighty-three thousand two hundred and twenty-one dollars. Would you like it for another time period, sir?

utterance: I do have it for the last ten years since I opened the business, but my office manager's on on vacation this week, and I needed the data for this year for an application that is due this afternoon.

utterance: I understand, sir. Would you like me to help you set up online banking, so that you can access this data at any time that you need it in the future? We have a feature on our website that's only available to our business accounts. It automates calculating a number of the indicators that businesses often need.

utterance: That sounds like a fine idea, but I think it would be better if my office manager learned it, and then she could show me what I need to know. could I have her set up an appointment with you to learn about this when she returns from vacation?

utterance: I'd be happy to work with her when she returns, sir. Please have her call me and we can set up something for a time that's convenient for her. In the meantime, would you like me to print out a report with the details of your net income from the time you opened up your business up through today, and mail it to you so you have it for your records?

utterance: I would appreciate that. Thank you.

utterance: I will get that into the mail for you for today, sir. Is there any other applicant information that you would need for your application?

utterance: I believe that is it for today, but if I receive the grant that I'm applying for I will be hiring more people and we'll need to add them to our business credit card account.

utterance: Let me see. It says here that your company has the Intellibank Business Silver Card. If you'll be adding people to it, you may wish to consider upgrading to an Intellibank Business Gold Card Account, as it has more perks, including the ability to individualize what it can be used for by employee or by department. Will your new employees need to travel, sir?

utterance: If I receive the full amount of grant funding we will be able to set up a satellite lab. The managers will be traveling between the satellite and the main lab on a regular basis, in addition to attending conferences. Initially, we will be training in-house, but if the full funding for the initial grant is received and we receive the research results that I hope, we will be able to apply for supplementary funds to support an off-site training program for interns. We have plans to eventually have a full-fledged R and D department, but we have to take it one step at a time. I have been in discussions with Longhill to initially have grants grad students from their con chemistry department to do their internships with us, but my hope is that we can eventually search nationwide for the best and the brightest to join as interns, and then hire the most promising to become full-time researchers. Running comp a company with a top of the line R and D department has always been my dream. You know how it goes though, one step at a time.

utterance: Yes, sir, I understand the importance of having dreams and putting plans in place to make those dreams come true. It sounds like you're doing a wonderful job on both fronts. I hope you will continue to consider Intellibank for your business needs as you grow. In the meantime, you may wish to think about upgrading to our Intellibank Business gold Card as a first step and then when you have your full R and D department set up our Intellibank Business Platinum Card could be a very good fit for you.

utterance: could you have add a brochure with information on the Gold and Platinum cards to the package that you're going to mail to me?

utterance: I'd be happy to do that, sir. Is there anything else that I can assist you with today?

utterance: I don't suppose you know how to get a finicky printer to work when the office manager is on vacation?

utterance: I'm sorry, sir, that one is beyond me, but I wish you much success with the printer and application. Please let us know when we can assist you further, and I look forward to hearing from your office manager. Good day, sir.

utterance: Take care.


utterance: Hello and thank you for calling Intellibank. This is Marcus. How may I help you today?

utterance: Hi Marcus. Oh yeah. I'm just. I need a little bit of extra cash flow and I was wondering what options there are for a small business owner such as myself.

utterance: OK. I can definitely help you with that today.

utterance: Mhm.

utterance: First of all, however, I need to ask, are you an account holder at Intellibank?

utterance: I am, yes.

utterance: Great, that is going to help us out quite a bit.

utterance: Great.

utterance: let me just start by accessing your account.

utterance: Mhm.

utterance: So, I'm gonna need your first and last name, as it appears on your account.

utterance: Mhm.

utterance: Genevieve Machindo.

utterance: All right. And what is your date of birth?

utterance: My date of birth is January tenth nineteen fifty-five.

utterance: All right. And I'm gonna need your social security number and your state-issued ID or driver's license number.

utterance: Mhm. Social security, one zero nine eight two, three four three four. Driver's license, it's D seven nine four five eight two.

utterance: All right. And I'm gonna need the four digit PIN that is associated with this account.

utterance: OK, that would be eight eight three zero.

utterance: Great. All right, I have been able to access your account. Let's see here. So you were looking at corporate credit cards today.

utterance: Mhm.

utterance: Yes, OK.

utterance: All right, well we have three cards. That could possibly be available to you.

utterance: OK.

utterance: We have our Intellibank Gold Business Card.

utterance: Mhm.

utterance: We have our Intellibank Silver Business Card.

utterance: Sure.

utterance: And we have our Intellibank Platinum Business Card.

utterance: OK.

utterance: how much of a limit were you looking for?

utterance: just looking for about fifty thousand dollars.

utterance: OK, then I would recommend our Intellibank Silver Business Card.

utterance: Silver, OK.

utterance: would you like me to go ahead and start the application process?

utterance: Yeah, I would like that.

utterance: Fantastic. I'm just gonna need to get some pieces of information about your business. So starting off What is your business's name? All right. And what is your business email address?

utterance: Mhm.

utterance: OK.

utterance: Golden Rods.

utterance: G dot rods, with two Ses at the end. seventy-eight at Yahoo dot com.

utterance: And what is your business's address?

utterance: The physical address of my business location?

utterance: whatever we have here on file.

utterance: OK. We're gonna say that that would be three four eighty-two Candy Way Lane in Candy Corn, Massachusetts with the ZIP code of nine four three nine one.

utterance: Excellent.

utterance: Mhm.

utterance: Were you the sole owner of the business?

utterance: Yes. That would be a yes.

utterance: And what is your tax ID?

utterance: my tax ID what is it? Oh yes, it's right here. Eight two two, seven one nine eight four zero. How's your day been?

utterance: It's going all right, yourself?

utterance: Yeah, it's not too bad this this. It's not too bad at all this day. Yeah.

utterance: Great.

utterance: Well hopefully we can get this finished for you and your day won't get worse.

utterance: Yeah, I'm hoping that too. Thank you so much.

utterance: So just a couple more pieces of information. I need your gross income for last year.

utterance: Certainly.

utterance: OK, and my gross income for last year was seven hundred thousand dollars.

utterance: And what was the date that you established your business?

utterance: The date that I established my business was The exact date or just the year? March twenty-eighth two thousand and eight.

utterance: the exact date.

utterance: All right.

utterance: Mhm.

utterance: And that is all I need from you. I am just going to submit that request. And because of the dollar amount, I'm not gonna be able to get you an answer right away.

utterance: Oh great.

utterance: OK.

utterance: Oh.

utterance: But we will get an answer out to you in the next two to three business days.

utterance: OK.

utterance: Is there anything else I can help you with today?

utterance: No.

utterance: Well in that case, thank you very much for calling Intellibank. And you have a wonderful rest of your day. Thank you.

utterance: You too.


utterance: Bobby mine mine.

utterance: Thank you for calling Intellibank. Home of the smart savings and low rate SBA loans. My name is Richard. How can I help you sir?

utterance: Hey Richard. How's it going? I was calling to try to get a bank statement over there.

utterance: OK great I can definitely help you out with that. May I ask who I'm speaking with?

utterance: Yeah this is Sam.

utterance: Hi Sam. Sam what's your last name sir?

utterance: Sam Nockavich.

utterance: Sam Nockavich. OK Sam your wanting to get a bank statement sent your way. I just need to get into your account. There's a four digit number that's associated with your Intellibank account. Do you have that pin there with you?

utterance: Oh man. yeah hold on let me get that. Hold on a minute.

utterance: OK.

utterance: OK here it is.

utterance: OK great.

utterance: Four two six eight.

utterance: Four two six eight. OK. All right. Great. Just give me a second while this pulls up. All right I have it here. Can you verify your date of birth for me please?

utterance: OK yeah that's eleven fourteen eighty-five.

utterance: Eleven four.

utterance: That's

utterance: November.

utterance: Eleven fourteen. Yes.

utterance: Fourteenth. Nineteen eighty-five.

utterance: Nineteen eighty-five.

utterance: You you got

utterance: That?

utterance: I got it. Yes.

utterance: All right.

utterance: Yes sir.

utterance: Do you need anything else?

utterance: I will need an some additional information here in one second.

utterance: you OK.

utterance: OK so the account that we're going to be pulling your your bank statement from, what is the account number for that account?

utterance: All right. Hold on.

utterance: OK.

utterance: OK it's two three six nine eight four nine three, seven oh nine B S.

utterance: Seven zero nine B S. OK fantastic. Oh and congratulations you are a Diamond Checking Member. Thank you so much for being a long term member with us.

utterance: Mhm.

utterance: Yep.

utterance: All right so now your bank statement, would you like that mailed to you? Or would you like an email? For that?

utterance: Personally It doesn't matter either way. What do you. What do you like?

utterance: you know I prefer which ever method you prefer.

utterance: well then let's see I guess I gotta pick one then. let's say let's go with let's go email.

utterance: Yeah. It's totally up to you.

utterance: OK email. Great. So do me a favor and go ahead and verify the email address that you'd like this sent to.

utterance: Oh you want my email address.

utterance: Yes sir.

utterance: OK hold on a minute. All right. Dan you three five at Gmail dot com.

utterance: Dan you three five at Gmail dot com. And just to notify you, when we send this your bank statement through the email it is a secured email. It will be in PDF form and it will allow you to print it off as many times as you need. However the one time charge that is required is twenty dollars. should we bill it to the account that we are pulling the bank statement from?

utterance: Yeah that's fine.

utterance: OK great.

utterance: Let's

utterance: Go ahead and do that.

utterance: OK fantastic.

utterance: You're only

utterance: Pulling from that account correct? Not the other account?

utterance: Yes.

utterance: Not the other accounts, no. Not the other joints accounts.

utterance: OK you sure?

utterance: Positive.

utterance: Yeah

utterance: Positive.

utterance: Absolutely positive. I'm positive I'm positive.

utterance: I don't wanna see

utterance: I'm not gonna see. you're sure I'm not gonna see this pulled from any of my other accounts?

utterance: I'm sure.

utterance: OK. All right. Let's do that.

utterance: OK great.

utterance: Now the range. What is the range of the the bank statement that you would like.

utterance: yeah I'm gonna need about

utterance: ten months or so.

utterance: Ten months.

utterance: Ten eleven months.

utterance: Let's do eleven. OK so that should take us to the end of last year. All right and I'm getting this email filled out for you and by the time we well by the time we hang up our telephone call you should have the email and the link to your PDF as well as links to our online banking and mobile banking app. So if you have any other questions going forward and maybe our bank offices are closed, twenty-four seven you can get those those questions answered. Is there anything else I can help you out with today?

utterance: that should be it.

utterance: OK great. Well thank you so much for being an Intellibank customer. Have a great day.

utterance: All right you have a good day.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yeah, I'm wanting to purchase some stock and I've got a good lead from my friend from the country clubs husband.

utterance: OK, I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: and do you prefer that I call you Jill or Ms. Baker?

utterance: You can just call me Jill.

utterance: All right Jill do you currently have an account with Intellibank?

utterance: I do. I have a checking and a business account.

utterance: OK, I'm just gonna need to get some quick information from you just to verify that and make that buy for you. can I get your account number?

utterance: Yeah, it's three four six zero two nine nine nine eight.

utterance: OK, Jill and what is the name of the business?

utterance: It's Johnson Controls.

utterance: All right Joel. I'm sorry, all right Jill and what is your date of birth?

utterance: It's March second of nineteen eighty.

utterance: OK, and the account also has a four digit PIN number on it. Could you verify that? That's for security purposes.

utterance: It's six four seven eight.

utterance: All right Jill, can you tell me the city and state that you're in?

utterance: It's Kansas City Missouri.

utterance: OK, and what is your street address, Jill?

utterance: Five three nine Horton Road and it's seven three eight two zero is the ZIP.

utterance: All right Jill, can I also get a social security number for you?

utterance: Yeah, it's seven three eight zero two zero seven eight three but my tax ID number that's eight three eight two nine two nine.

utterance: OK, I'm not gonna need your tax ID number but can I confirm an email for you?

utterance: Yeah, it's J Baker at Johnson Controls dot com.

utterance: All right Jill so what are you what. You're wanting to purchase some stock. that's correct?

utterance: Yeah, it's under a market order but I'm wanting to buy several shares.

utterance: OK, Jill can you tell me what the stock symbols are for the shares you want to buy?

utterance: Well, first can you kind of explain the market order to me?

utterance: Yeah, so a market order is basically an order to buy or sell security immediately. The type this type of order guarantees that the order will be executed but it does not guarantee the execution price. Generally, it will be at or near the current bid for the sell order so basically you're paying whatever the current stock market price is for that share.

utterance: OK, I'm not sure what the stock symbol is.

utterance: OK, could you possibly tell me the name of the company who's share you're trying to buy and I could try to look it up.

utterance: I'm not sure what that is either. I just know that it's one of the ones that's up pretty far right now.

utterance: OK, so unfortunately Jill without knowing the stock symbol or the stock name I don't have any way to search for the share that you're wanting to buy. could you possibly place me on hold for minute for a minute and try to contact your friend's husband for that information?

utterance: No, he works during the day so I don't think he's available. I knew I was forgetting something.

utterance: OK, Jill so if you would like to locate that information and then reach back out to us here at Intellibank then we'd be happy to help you with purchasing those shares. unfortunately though if I don't have that information, I can't I can't buy those shares for you today.

utterance: OK, I'm I'm sorry I wasn't prepared. are you in Kansas City?

utterance: Yep, I'm in Kansas City.

utterance: Are you gonna go to the Arrowhead event tonight?

utterance: I I don't believe so. You mean the one that the Chiefs are having?

utterance: Yeah, so my husband and I have season passes and we're gonna go so I think they're I think they're gonna have like a fireworks show and some of the players there and stuff so. I think it's supposed to be pretty neat but I think my head was there and not and not with the stock.

utterance: Yeah, it does sound like it'd be a lot of fun. unfortunately I I've got some little ones and they have a school function tonight that we're gonna have to head to but it does sound like it would be a lot of fun.

utterance: Yeah, well actually your function for your kids probably will be a lot of fun tonight too so.

utterance: Yeah, the kids definitely are excited about it. Jill, I'm sorry that I wasn't able to help you with those stocks today but was there anything else that I could do to help you out today?

utterance: I mean could you possibly just provide me with some of the current stocks that are up? You don't have to won't have to buy anything but do you guys have access to just send me like the the current highest valued stocks on the stock exchange?

utterance: Yeah, so what I can do is I can send you some trending stocks right now. and it it'll just basically give you the list of the highest highest stocks that are trending with Wall Street right at the moment. So I can print you out that resource and just send that to you via email. Can you verify your email for me?

utterance: Yeah, it's J A Baker at Johnson Controls dot com.

utterance: OK, all right Jill give me just a second. I'm gonna pull that report for you and then I'll get that emailed over to you. Gimme just one second, OK? and then again if you're able to review over this and if any of those kind of jump out to you and sound like it's or call you recall that name for the one that you were thinking of earlier in order to try and buy that stock just let me know. We can get that purchased for you, OK? All right Jill so I did get that emailed over to you. so again just give us a call back if you're able to come up with that stock information and we'll go from there. Was there anything else I could do for you today?

utterance: I don't think so. I'm really sorry. I wasn't prepared.

utterance: That's OK. Jill I just want to thank you for choosing Intellibank and again just reach out to us whenever you get that information and and we will be we will gladly help you with purchasing that stock. You have a great day.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Hey. How you doing, Jerry. listen, man. I I didn't get my credit card statement in the mail this month. can you help me with that?

utterance: Certainly, I'll be glad to assist you with that. let me just get your account pulled up and figure out and see if we can determine what happened here. what is your first and last name?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman, what is the name of the business that has an account with us on file?

utterance: Ray's Construction Company.

utterance: All right. Thank you for that Mr. Freeman. And I'm gonna ask a few questions for account verification purposes. And of course we ask this in order to protect your assets and of course account security. and we do this really for you and your business's benefit. With that said, Mr. Freeman what is your date of birth?

utterance: three twenty-six nineteen seventy. And my phone number is seven seven zero two two zero five eight five nine.

utterance: All right, terrific. Thanks for that information. And Mr. Freeman if I could ask what is your business address?

utterance: Oh, my business address? Oh, that's three six eight eight Laymans Court. Smyrna, Georgia. Three zero zero eight zero.

utterance: All right. that again is three six eight eight Laymans Court. Smyrna, Georgia. Three zero zero eight zero.

utterance: That's correct.

utterance: All right. Thanks for that Mr. Freeman. And let me ask, Mr. Freeman, what is your account number?

utterance: Oh, my account number? Yup.

utterance: Pardon.

utterance: Me. Pardon me. what is your credit card number?

utterance: Oh, my credit card number is is four zero three five seven nine three six six two six two zero nine zero six.

utterance: OK. Thank you for that. And what is your PIN number?

utterance: Can you hold on just a second. Let me. OK. OK. I got it Jerry. that's one seven seven nine.

utterance: All right. Thank you for that, Mr. Freeman. And I was able to verify your account. And now let's see if I take a look and review your account information to find out what happened here with the statement not being received. And Mr. Freeman I see that we have it where this is for paperless statements is what you are receiving. is that correct?

utterance: Yes sir.

utterance: And the email address that we have on file is W Smith.

utterance: No, that's incorrect. My email address is B Freeman at Ray's Construction dot com.

utterance: Oh, OK. So, that's the email address that you want?

utterance: Yes sir. B Freeman at Ray's Construction dot com.

utterance: Thank you for that Mr. Freeman. And that may explain why you didn't receive that statement. So, I've gone ahead now and adjusted the email address to B Freeman at Ray's Construction dot com. And moving forward you'll receive your credit card statements there.

utterance: Hey, thank you. I sure appreciate that. Thank you.

utterance: And let me just ask Mr. Freeman, are you aware of when your next payment is due on your credit card?

utterance: Not exactly. Can you tell me that please sir?

utterance: Sure, that next payment is due on November the twenty-ninth of this month.

utterance: Oh, OK. Thank you. Thank you for that.

utterance: Did you want to go ahead and schedule a payment?

utterance: we'll schedule payment for the the twenty-sixth.

utterance: OK, you want us to go ahead and schedule a payment for November twenty-sixth.

utterance: Right.

utterance: And what's the amount that you wish to schedule the payment for?

utterance: fifteen thousand.

utterance: And Mr. Freeman, what's the routing number of the account that you wish to fund that fifteen thousand dollars from?

utterance: Oh, that'll be. That that routing number is six nine five eight seven nine eight nine seven.

utterance: And what is the account number that you wish to fund the fifteen thousand dollar payment?

utterance: that will be the account number eight nine four six five nine one nine.

utterance: OK. Thank you for that, Mr. Freeman. And what I have done is gone ahead and scheduled a payment for November twenty-sixth for fifteen thousand dollars from the account information you provided to your Business Gold credit card.

utterance: Oh, thank you. thank you. I appreciate that.

utterance: Not a problem at all Mr. Freeman. And is there anything else I can assist you with?

utterance: Oh, that'll be all. That'll be all. I appreciate you.

utterance: All right. Well, if that's all, we certainly appreciate you giving us a call today. And you have a great day.

utterance: All right. Thank you. Bye bye.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help?

utterance: How you doing Jerry? I got something in the mail stating that that y'all got a fast loan approvals. Maybe you just can help me out with that. A little bit?

utterance: Sure! Happy to help you with that.

utterance: If I could just ask do you have an account with us, sir?

utterance: Yes, sir.

utterance: And what is the first and last name on your account?

utterance: Benjamin Freeman.

utterance: And am I speaking to Mr. Freeman?

utterance: Yes, sir.

utterance: Mr. Freeman, what is the name of your business?

utterance: Ray's Construction Company.

utterance: All right and Mr. Freeman? I'm going to ask you a few questions here so that I can pull up your account and see exactly what it is that we sent. about that. And of course we do take your account security very seriously here and we of course do this for your and your businesses protection. Is that all right?

utterance: Yes, sir.

utterance: All right Mr. Freeman, if I could ask what is your date of birth and phone number?

utterance: Date of birth is three twenty-sixth nineteen seventy. My phone number is seven seven zero two two zero five eight five nine

utterance: And what is your business address?

utterance: My business address is three six eight eight Laynmar Court, Martha, Georgia. Three zero zero eight zero.

utterance: Terrific. Terrific and Mr. Freeman if I could ask what is your account number?

utterance: Oh! My account number is nine eight four six five nine one nine.

utterance: OK and Mr. Freeman if I could ask what is your PIN number?

utterance: OK. Ha hang on a second just. Let me find that for you.

utterance: Sure.

utterance: OK here it is right here. One seven nine five.

utterance: All right. Terrific. Terrific. and Mr. Freeman I was able to go ahead and pull up your account.

utterance: and yes. It appears we were sending you a notice in reference to. Indeed to we offer some of the very fast loan approvals and we are able to do that because we often times already have relationships with the businesses and with our business advisors they're fully, oh you know, fairly familiar with our client and we really have a fairly simple process when it comes to loan approvals. We look for a few a bits of information and we just need a few documents in order to get a answer on approval. Generally within about the same business day.

utterance: Oh, OK. So so tell me now, what documents do I need to get this processed on the go going?

utterance: Yeah. Absolutely Mr. Freeman. It is very simple to process and again as I mentioned. Once we receive the documents, we generally same business day have the idea but it may take about a business day for us to reach a conclusion on if we were to move for it on that approval or not.

utterance: Oh OK.

utterance: And the documents needed really is a business licence two years of your personal tax returns. Two years of your business tax returns and finally, two years of your financial year in statements.

utterance: Oh OK. OK. I get all of those in one place.

utterance: Yes, sir. I mean often times your tax prepare has that data generally speaking already saved with your most current of those records.

utterance: Yes, sir.

utterance: Mr. Freeman let me ask are you familiar at all with our online banking?

utterance: Little bit. Little bit. I haven't done much with it but little bit little bit little bit, you know but I had really put it to the test cuz I really didn't have to cuz so there's always someone to do it for me. And I've our business we're used to calling for years, you know it's kinda old school.

utterance: Certainly, certainly. The reason that I ask is that you have the ability with those documents you can simply email them to us. You can upload those documents to our online website or you can mail them so if you are more old school you can mail that in or fax. And if you more new school you can email those documents in or upload them to our website.

utterance: OK. I That sounds good.

utterance: and and Mr. Freeman is there anything else I can assist you with?

utterance: No that'd be all. I I appreciate all the info you gave me and I'll proceed for what I'm gonna do from this point.

utterance: Terrific and Mr. Freeman. I know it's little rainy out today but hopefully the the it's not raining on your business expect money.

utterance: Yeah. Well the rain comes but I It doesn't rain all the time. It rains for a while and stop. You just got to wait for the ground to dry.

utterance: Indeed. Indeed. Well again hopefully. Successful day to you today and we appreciate the business.

utterance: Thank you very much.

utterance: Have a good day.

utterance: You too. Bye bye.

utterance: Bye bye.


utterance: Good evening and thank you for calling Intellibank. My name is Mandy. And I will be glad to assist you tonight on a recorded call for your customer satisfaction and training purposes. May I ask who I have the pleasure of speaking to this evening?

utterance: Hi, my name is Charlemagne Pinkman.

utterance: Hello, Charlemagne how are you tonight?

utterance: I'm very well thank you. How are you?

utterance: Great thank you for asking. How may I assist you this evening?

utterance: I have a complex question. I'd like to find out the Consumer Price index of Diesel fuel in the past three quarters.

utterance: All right, that's definitely something that I can assist you with this evening.

utterance: And.

utterance: Thank you.

utterance: And.

utterance: obviously you're one of our Intellibank customers yes. All right. just to access your information let me ask you a few quick questions. Your first and last name Charlemagne Pinkman.

utterance: Mhm.

utterance: OK.

utterance: That's correct.

utterance: P I N K M A N.

utterance: That's right.

utterance: Thank you so much and your date of birth?

utterance: My date of birth is January twenty-fifth nineteen sixty-one.

utterance: Thank you.

utterance: Mhm. what time is it there?

utterance: And.

utterance: It is eight thirty p.m.. We're over here in New York City.

utterance: Oh, that's interesting. Are you in in really New York City proper? Like in the city?

utterance: Yes.

utterance: Oh, how fun. Have you seen any plays recently?

utterance: not with covid

utterance: Oh, of course.

utterance: I know that things have opened back up but we have not ventured yet to the theater.

utterance: I see.

utterance: Yeah we we actually just moved here a few months ago. So we're we're looking forward to experiencing real New York life.

utterance: Ooh, yes sounds like fun.

utterance: In fact you said New York proper. That's. I've never heard of that before cuz I'm new here. That means New York City?

utterance: Oh yes.

utterance: That's what I meant.

utterance: Wonderful.

utterance: Like how they say Oh, Los Angeles proper like that's like the city.

utterance: Oh, you educated me on something new. Hopefully I'll give you good consumer price index and you taught me something I've never heard of before.

utterance: Oh yes.

utterance: So let me give you more information about what I need. So I'm not sure if you're aware but because the cost of fuel is going up so high they're looking for different ways of converting extraneous materials that we already have in the environment into fuel. And so I was thinking of opening up a Diesel fuel station just for that. So I was looking to see what the last quarter of different materials are so I can compare them.

utterance: Absolutely I can look that up. I'm pulling up that information but that's very interesting. So using these outside sources to create Diesel fuel?

utterance: Yes, like for instance one of the ingredients is palm oil so if I could get the consumer price index of palm oil for the past two quarters that would be helpful. palm oil and then another one that I need is beef tallow.

utterance: Certainly all right.

utterance: Beef tallow and also corn.

utterance: All right, so we've go three that we're looking at today.

utterance: And

utterance: You know what? Why don't you also give me the fluctuation prices in soy beans as well.

utterance: OK, thank you so much. I'm sorry I forgot the first of the four that you've asked me for.

utterance: Palm oil.

utterance: All right, let's start with the palm oil. I see that the fluctuation on that for the past two quarters had started at six percent and then it has increased to eight percent.

utterance: Great thank you.

utterance: No problem. So palm and I remember the second one was beef tallow.

utterance: That's correct.

utterance: OK, first quarter was at eighteen percent and the second quarter is at thirteen percent.

utterance: Perfect.

utterance: And what was the third?

utterance: Corn.

utterance: Corn, corn oil?

utterance: yes.

utterance: Corn oil OK, very good. Corn looks like there's a lot of fluctuation with Corn oil. For the previous quarter eighteen percent the most recent quarter nineteen percent. and then there was one more you asked me about?

utterance: Green.

utterance: soy beans.

utterance: Soy beans OK, soy bean oil?

utterance: yes.

utterance: OK.

utterance: Soy bean oil. For the previous quarter was at eleven percent. And for this most recent one closing at twelve percent.

utterance: Great you've been so helpful. Thank you so much.

utterance: Not a problem and just so you know this information is also available on our website. Thank you so much for calling Intellibank and have a great night.

utterance: Thank you.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

utterance: Yes Jerry, I I'm calling because I want to apply for a line of credit.

utterance: All right be happy to assist you with that. And if I could just ask do you have a account with us?

utterance: Yes I do.

utterance: Certainly. what is your first and last name then so that I can pull up your account?

utterance: Evelyn Richards.

utterance: And Ms. Richards what is the name of the business you have on file with us?

utterance: Jones Bed and Bath.

utterance: Awesome awesome. And Ms. Richards if you would let me ask what is the. Of course a few questions I'm gonna ask to verify your account. And that is for your account protection. because we do take your account very seriously here as far as security goes. what is your date of birth?

utterance: Eleven eleven nineteen eighty-four.

utterance: And what is your account number with us?

utterance: The account number is nine eight four six five nine one.

utterance: All right and what is your PIN number Ms. Richards?

utterance: The PIN number is one zero one seven.

utterance: Terrific, terrific. Ms. Richards and I see that you have a business preferred checking account with us here.

utterance: Yes.

utterance: Thank you for your business Ms. Richards, we appreciate that. And you mentioned that you wanted to apply for a line of credit?

utterance: Yes and I also want to know if there is a term.

utterance: Great question, great question. no in the case of the lines of credit there are no loan terms. because the line of credit really more like a open line that is just there for whenever you need it and you repay it as you go. So it's just in a sense you could almost look at it as just revolving. Always there whenever you need it. And even if you don't need it it's still there available to you.

utterance: OK great. OK I appreciate that. I've just wanted to make sure.

utterance: No problem, no problem. Ms. Richards let me ask what is your personal address?

utterance: One forty-one Oakwood Avenue. Avondale Estates, Georgia. Three zero zero zero two.

utterance: Terrific and I'm just gonna ask some questions here now as we go ahead and initiate that application process.

utterance: OK.

utterance: And what is your social security number?

utterance: Two three five zero six eight two six eight.

utterance: What is your driver's license number?

utterance: Driver's license number is zero six two four eight seven one two.

utterance: And what's the state of your driver's license?

utterance: Georgia.

utterance: And what is your business address?

utterance: Ten seventy-five Layman's Court. Smyrna, Georgia. Three zero zero zero two.

utterance: And what is your mailing address?

utterance: The same. One zero seven five Layman's Court. Smyrna, Georgia three zero zero zero two.

utterance: Thank you for that. And are you the sole owner of the business?

utterance: Yes.

utterance: And what is your business email address?

utterance: It is E dot Richards at J B B dot com.

utterance: And when was the business started?

utterance: March first nineteen seventy.

utterance: OK and what is your tax ID number?

utterance: Tax ID is seven three one six nine five eight two two.

utterance: And what is the gross annual sales for your business Ms. Richards?

utterance: All right the gross sales is twenty million.

utterance: And what is the line of credit that you amount that you were looking to apply for?

utterance: Five hundred thousand dollars.

utterance: And what is the purpose of the application for the line of credit?

utterance: Well the purpose is to refinance.

utterance: OK, OK. Terrific, terrific. And let's see here. Let me see if we can get this processed.

utterance: All right you know I'm so excited about the Braves winning the World Series. It's been so long that we've had a win here. And for that to happen and what they did for the city here is just amazing. And that is just the bottom line.

utterance: Well congratulations I'm certainly can see that you're ecstatic and happy about your Atlanta Braves winning a World Championship.

utterance: Yes I am and I appreciate that. I I think everybody should be happy. You know because it's although we are the World Series Champions the other teams good. But we just came out with the win. And I'm just too happy.

utterance: Well no I mean, you're right. those who don't like it here's the thing, Ms. Richards, they would have to respect it. Because you all are the World Champions.

utterance: Oh you better believe it. And we will uphold it.

utterance: It was certainly an entertaining World Series. your Braves were exciting. The home runs they were hitting. The pitching from the bullpen. it was a very good victory against from what I hear, a very good Houston Astros team.

utterance: Yes and I I totally agree with you on that. And it I got a new found love for baseball.

utterance: Well good, good. Well I it sounds like the Braves who are the World Champions of baseball are did their job in getting someone who has a new found love for their sport.

utterance: Absolutely.

utterance: Well Ms. Richards it looks like I was able to go ahead and process all of this for you as it relates to your loan application. for the line of credit. And what I'll do is get this over to our loan department. business loan department and they will go ahead and process, review the application, and reach out to you if there are any further questions. about the application process. And that's normally within the next two to three business days.

utterance: OK that would be just fine and I also would like to get the balance on my credit card.

utterance: Certainly. I'll be happy to assist you with that. Ms. Richards if you could just let me know, what is the credit card number that you have with us?

utterance: I don't have it.

utterance: Oh OK well I certainly regret that you don't have that. Because unfortunately without that number I won't be able to pull up the account because your credit cards are in a separate database from your checking. And so we would need that account number as you can imagine. Your credit card number because as you know your business has multiple credit cards with us. and so we would know which particular card you're calling about. And so we would need that in order to do it. However, you can of course locate your card. Give us a call back with your credit card number. We'll be happy to assist you with that. Or you can simply go online and access your account that way by visiting our website. And you'll be able to check your information on your credit card there.

utterance: All right, well thank you so much for giving that information. I'll do that.

utterance: Ms. Richards is there anything else I can help you with?

utterance: No, that'll be it for today.

utterance: We certainly appreciate you considering us for applying for a line of credit and thank you for giving us a call.

utterance: Thank you.

utterance: You have a great day.

utterance: You as well. Bye bye.

utterance: Bye bye.


utterance: Hello. Thank you for calling Intellibank My name is Anthony. May I help you?

utterance: yeah. I Oh this is This is gonna sound kinda stupid and I apologize for that, but I think it's possible that someone has gotten hold of my PIN number I've been using my PIN number, the same number. I've been using it for my Facebook password and my account got hacked, so I I know that people now have that number and I'm concerned that they have that number, that they'll be able to figure out that that's also my ATM PIN.

utterance: Yes, no problem. I always recommend that our customers, every once in a while periodically update their PIN. it's always good for safety reasons so happy to help with that Sir. Yes, of course. May I ask your name?

utterance: Great. I can do that right here on the phone?

utterance: yes. Steve Crawford.

utterance: OK Mr. Crawford. Is it Steve or Steven? Oh, I'll call you Steve. Can I get your PIN number for your account? OK, yeah. And I just need to verify your identity with your date of birth please. Great, I see you're calling from the phone number on your profile, so we are good to go. So which PIN are you trying to update? Is it your bank account PIN or your debit card PIN? OK, can you. Do you have that card in front of you? Can you please read off the entire sixteen digit number please?

utterance: it's Steven on the account, but you can call me Steve.

utterance: sure, it's seven nine six five.

utterance: Oh sure. It's eight ten seventy-eight.

utterance: Great.

utterance: It's the debit card PIN.

utterance: I do.

utterance: sure, it's seven three nine two, four eight nine three five two seven nine, five four three two.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: All right, yes I have access onto this card now. I'm just going to go into your profile to go to the PIN and if you are ever interested in our online banking services or apps We do have.

utterance: Yeah what What do I do, to to do that? I I've always wanted to, but I I don't know exactly how to go about that.

utterance: Well, it's a fairly simple process. If you would like to go online all you need to do is go to Intellibank dot com and you will be asked to set up a new ID. so all you have to do is just enter your banking information. They will see that it's you and then they'll provide you an account. It usually takes about five minutes to set up. Or if you prefer to do it in our app, just type in Intellibank in the search function. You'll see our app there with our logo. If you log on through that, it's about. Takes about the same amount of time to set up but whatever is more convenient for you and in the future you check your balance, transfer funds. You can even change your PIN right there.

utterance: No.

utterance: OK.

utterance: Mm, so that's Intellbank dot com?

utterance: No, it's Intellibank.

utterance: Intellibank. I always get that wrong. I'm sorry about that.

utterance: Yes, we have the I in the middle. It's not.

utterance: That's it's probably why I haven't found the website.

utterance: yes. or you can Google it and there'll be a link there. We're a fairly popular bank and I have heard that there's an Intel bank out there, but we probably will come up first in the search function, so you'll find the right one.

utterance: But I can go ahead and change the PIN with you? I don't have to do it online?

utterance: Yes, we can take care of it right now. And I'm ready for it, I just need to know your old PIN, just so I can type that in to get access and to change your PIN.

utterance: Great.

utterance: yeah. It's one zero seven eight.

utterance: OK. so I see you're on your phone now and you don't have it set up through you online, so what's going to happen is since it is a private PIN, I am going to have you type it in on your keypad on your phone Again there'll be four digits, so once I give you the OK, then you're gonna type in those four numbers and then I'll have you do it again to confirm, OK? All right, so let's have you type those in.

utterance: All right.

utterance: got it.

utterance: OK, and if you can just do it again.

utterance: There you go.

utterance: And OK It is now updated, so the number you just typed in is now your new PIN for this debit card. Any time you need to change again, please feel free to call us back, or if you do set up the online, you can change it there.

utterance: Fantastic.

utterance: Great, you were very helpful. Thank you so much.

utterance: No problem. Is there anything else I can help you with today?

utterance: No, you've done it.

utterance: Excellent, well thank you for calling Mr. Crawford and thank you for your business at Intellibank. all right, thank you.

utterance: Thank you.


utterance: Hi, thank you for calling Intellibank customer service. My name is Dominic and I will be assisting you today. What can I help you with?

utterance: Hi my name is Chase and I need a I need a loan.

utterance: OK. I think we can help you with that. Are you a customer at our bank?

utterance: I am yes.

utterance: OK, let's bring up your file and we can find out more about your account. Can I get your first name and last name?

utterance: First name Chase last name Fallon F A L L O N.

utterance: Fantastic. Can I get your street address, please?

utterance: It's two two four five Slater Avenue West Covina California nine two five one one.

utterance: Fantastic and what is your social security number?

utterance: Three zero eight five one six five seven seven.

utterance: Great and your driver's license.

utterance: D six seven four two one one three.

utterance: Fantastic and what is the state of that driver's license?

utterance: California.

utterance: Great. And just to verify your identity I'm going to ask for your pin number. What is that?

utterance: It's eight one eight two.

utterance: Fantastic. Thank you, Mr. Fallon. All right. What is your email?

utterance: Email address is Chase Fallon eighty-five at Gmail dot com.

utterance: Great. OK, so what can I help you with today?

utterance: Yeah, I think I just need a loan. I need some money. I have a business and looking to expand. Specifically man I run a valet company and I need to up up the the type of insurance I have. Man, I had a driver last week he lost the keys to a car and this woman she was she was visiting from out of town. So she had didn't have a spare key. So he had to then the only solution he thought was that he can do was he drove his own car. He drove the woman with his own car to her cousin's house which they live two hours away to pick up she cause the woman said they had a spare key over there but then on the drive there he got in an accident. Like it's just a big it's just a big thing it's a little kid. He's only sixteen he makes mistakes but I just need to get a better insurance to coverage for all my drivers. In case stuff like that happens so we don't have to deal with that type of headache. yeah.

utterance: OK well, we don't necessarily deal with insurance coverage on its own but are you saying that you need to you need access to more funds in able to afford this insurance?

utterance: Yes.

utterance: Yes.

utterance: Exactly, yes. I want to take out a loan cuz right now I can't just like out of my own pocket get this this higher insurance. So yeah I just need a loan from you guys.

utterance: OK great. So why don't go ahead and get your business information down? I have I have that you are a a smart savings customer with an Intellibank business total checking card and we appreciate your continued patronage here at Intellibank. Can I get your business name?

utterance: Yeah, my business name is Star Light Valet Services.

utterance: Fantastic and are you the sole owner?

utterance: I am.

utterance: Great.

utterance: Would does it would it matter if I if I was a co-owner. Would I be able to get more money if there was like another person on the name for the for the for the company or does it matter at all?

utterance: No that's just for our records.

utterance: OK.

utterance: And what was your business establishment date?

utterance: It was about seven years ago. I'm a say it's March twenty fourteen.

utterance: Fantastic and what would you say your gross annual sales are?

utterance: Right now under a hundred ninety-seven ninety-six thousand. Something like that.

utterance: Ninety-six thousand. Thats' great.

utterance: Yeah.

utterance: And what would be your tax ID number?

utterance: It is five five two four eight zero.

utterance: Five five two four eight zero. Great thank you. And what is the business address?

utterance: It's one one one one Covina California nine two five one eight.

utterance: Wonderful and for a mailing address where would you like the mail to be sent to?

utterance: same place.

utterance: OK, so that'll be the same as your business address.

utterance: Right.

utterance: OK so for based on looking at your information here and inferring on what what you've told me you were looking to increase a credit limit within within the bank.

utterance: Yes, and I have a credit card with you guys' company. Would it be helpful to get more just like whatever loan I get would it be helpful if I cancel that credit card?

utterance: No, you can go ahead and keep this credit card.

utterance: or would it help if?

utterance: I got two credit cards like like how does it work in terms of like how much credit I have with your company. Like would it help with this loan cause I'm trying to get as much as I can right now?

utterance: Yes well, this would be a credit limit in addition to your your other credit card.

utterance: OK.

utterance: So it'd be a credit limit.

utterance: OK got it.

utterance: but what does make a difference from a regular loan is that you're not paying interest on the total credit limit amount. You are only going to pay interest on the amount borrowed.

utterance: Got it.

utterance: So you said that the purpose of the loan was to was for I

utterance: For my insurance. I need to get a better I need I want to get a higher quality insurance that covers more of my employees. I'm hire hiring more too for the holiday season so I just need a little more capital that I don't have out-of-pocket right now.

utterance: Fantastic. Well, I think we can get that started for you. I'll go ahead and send in that application. You'll be getting an email requesting some additional information just to verify what you've told me. You can go ahead and upload that onto the online platform or on the mobile app. Is there anything else I can help you with?

utterance: No sir thank you.

utterance: All right take care.

utterance: You too.


utterance: Hello and thank you for calling Intellibank. This is Michael. How may I help you today?

utterance: Hello, Michael. I I'm just calling simply to see what options there are for getting a corporate credit card for my small business.

utterance: OK. Well, we offer several corporate credits cards. We offer our Intellibank Business Gold Card, our Intellibank Business Silver Card, and our Intellibank Business Platinum Card.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Mm.

utterance: would you be interested in applying for one of those today?

utterance: yes I believe I would be interested.

utterance: And are you currently an Intellibank customer?

utterance: Yes, I currently am.

utterance: Great. That's fantastic. That's gonna make this a whole lot easier.

utterance: Uh-huh.

utterance: Perfect.

utterance: So let's start by pulling up your account.

utterance: Mhm.

utterance: So to do that, I'm just gonna need your full name.

utterance: Mhm.

utterance: As it appears on the account.

utterance: OK and that is gonna Jane Riggerton.

utterance: All right.

utterance: And I'm gonna need your date of birth.

utterance: And my date of birth is June eleventh nineteen eighty-one.

utterance: And I'm gonna need your social security number.

utterance: And a state issued ID, driver's license.

utterance: Mhm.

utterance: Social security number six two two one three one zero two and my driver's license number is D seven four one eight nine.

utterance: Great. Thank you very much for those.

utterance: Thank you.

utterance: How's your day going?

utterance: Oh, not too bad. Yourself?

utterance: Not too bad. Not to bad at all.

utterance: I hear you.

utterance: We're almost there. Almost made it to the week. Holiday weekend coming up.

utterance: Oh, I can't wait. Do you have fun plans?

utterance: no unfortunately, I will be working here at Intellibank all weekend long.

utterance: Wow. You're committed. You're committed employee.

utterance: Yeah, unfortunately.

utterance: OK. I'm just gonna need your four digit PIN and then we will be in to your account.

utterance: OK.

utterance: OK. Would you mind. Would you mind hanging on hanging on the phone?

utterance: Oh.

utterance: Yeah. That's no problem at all. If you need to look for that PIN, I can wait as long as you'd like.

utterance: Actually, my Postmates is getting delivered. I just wanna go grab it.

utterance: OK. I'm here to hold for you.

utterance: Thank you.

utterance: You.

utterance: Got it. I got it. I'm back and my PIN is one three two one.

utterance: All right. Well, thank you very much for that.

utterance: Thank you.

utterance: and we are in your account. so which one of those three card options do you think is gonna suit you the best?

utterance: OK.

utterance: I well, what do you recommend? Which one typically gets gets the highest rate of approval. Does it really just depend to business owner to business owner?

utterance: No. It depends on a lot of factors like your credit score, your gross income. how much you have in the bank. If you have any other outstanding credit debt or loans. it's also gonna depend how much you're looking to get for a credit limit. Do you do you know how much you were looking at today?

utterance: Uh-huh.

utterance: Well, how about this? Is there one that I would just automatically get approved for regardless of any of that information?

utterance: no but we can apply for our our lowest card, the gold card.

utterance: OK.

utterance: Go~

utterance: And that's gonna have your your best chance. But that limit is only gonna be ten thousand dollars.

utterance: Go. Go for the gold.

utterance: Let's do it.

utterance: Yeah.

utterance: OK so we're going to apply for our Intellibank Gold Business Credit Card.

utterance: Uh-huh.

utterance: Perfect.

utterance: and to do that, I'm gonna need to start by getting your business name.

utterance: OK and that is I'm sorry. I just need had to take a quick smell of my food that was just delivered.

utterance: No problem. Take as long as you need.

utterance: Ugh, you know sometimes, it's just OK anyways. Back to business. I'm sorry. I get easily distracted at times.

utterance: No problem.

utterance: You're a very patient man.

utterance: Thank you.

utterance: Skyline. Skyline's the Limit is the name of my business.

utterance: And are you the sole proprietor?

utterance: yes, I am.

utterance: And what is the email business address?

utterance: Sky's Lines Limits None at Gmail dot com.

utterance: OK and I'm gonna need your tax ID for the business.

utterance: OK for the business that would be one seven seven zero four three nine eight two.

utterance: And what was last year's gross income?

utterance: Let's see. do I need to do we need to share it because I'm for the gold card?

utterance: Unfortunately, we do.

utterance: Well because you're a bank.

utterance: OK. Eighty eighty thousand dollars.

utterance: All right.

utterance: Yes.

utterance: Nothing to be ashamed of eighty thousand dollars.

utterance: OK.

utterance: Thank you. Thank you for that.

utterance: And what date was your business established?

utterance: It was established in two thousand and fourteen on September fourth.

utterance: All right, great. Well, that is all the information I need for your application.

utterance: OK.

utterance: now, unfortunately I won't be able to give you an answer today but you will get an answer in two to three business days.

utterance: Oh.

utterance: OK.

utterance: So keep an eye out for that next week. Is that all right?

utterance: yeah. That that sounds all right.

utterance: Well, is there anything else I can help you with today?

utterance: No. No.

utterance: Well then.

utterance: Thank you for calling Intellibank and you have a wonderful rest of your day.

utterance: You too.


utterance: Hello, thank you for calling Intellibank. How can I help you today?

utterance: Oh, hello. My name is Sharleen, and I was wondering if you could help me schedule an appointment with the notary?

utterance: Yes, absolutely. I can go ahead and help you out with that.

utterance: First, I'm going to ask you a couple of questions, so first, could I have your full name, please?

utterance: OK, my name is Sharleen Peterson.

utterance: All right, and and could you spell your first name for me, please?

utterance: OK, that will be S H A R L E E N.

utterance: All right, thank you. And can I have your date of birth, please?

utterance: OK, that will be on the twenty-ninth of December nineteen ninety.

utterance: All right, thank you.

utterance: All right, and what day would work best for you?

utterance: Oh, I will prefer on a Wednesday.

utterance: OK, and would you prefer an in-person appointment or online?

utterance: I will prefer an in-person appointment.

utterance: All right, and in that case, could I have your ZIP code, please?

utterance: OK, that will be seven, five, zero, oh, one.

utterance: All right, thank you for that.

utterance: All right, so I do see there is a Wednesday available for next week, and what time would work best for you?

utterance: I will prefer in the morning.

utterance: All right. All right, so I do see a couple of slots available in the morning for next week on Wednesday. So I see a nine a.m., ten a.m., and eleven a.m.. Which would work best for you?

utterance: Oh, ten a.m..

utterance: OK, no problem All right, and just to finalize this appointment, could I have your account number, please?

utterance: oh, I'm not sure, but I really, really can't remember it.

utterance: Oh, OK in that case, then unfortunately, I will not be able to schedule the appointment, because I will need the account number on my end, to be allowed to schedule the appointment. are you sure there's there's no way for you to get the account number?

utterance: No, I really can't remember. Isn't there any other way?

utterance: Unfortunately, there is not. I would need the account number. So, if you would like to still schedule the appointment, I will suggest going to a branch, and having your ID with you and then they will be able to retrieve your account number for you and then they'll be able to schedule the appointment for you.

utterance: Oh, OK, that's OK with me, think I'll guess I'll probably have to do that.

utterance: Yes, I'm really sorry about that, can I help you with anything else?

utterance: how is the weather over there?

utterance: Oh, the weather is so nice, thank you for asking. It's very warm and sunny where I live, here, so how's the weather with you?

utterance: Oh well, well It's also quite sunny, which I prefer. I hope it stays that way for a while.

utterance: Yes, me too. All right, and would you like to know more about online banking? So you can schedule appointments in the future easier?

utterance: Yeah.

utterance: yes, please.

utterance: Yes, so we offer online banking through our mobile app called Intellibank and you can download it at any app store and within the app you are able to do online banking, such as checking your account balance, checking your transactions, scheduling payments, making payments, you can also do check deposits and make transfers to different accounts, including to outside banks and you can also, as I said you know schedule appointments through the app and update your business information, such as your email and phone number.

utterance: OK, that's good to know.

utterance: Yes, absolutely, and we also offer this option through our website, if that is also more convenient for you. However, on the website, you will not be able to deposit checks.

utterance: And what are the security features?

utterance: so you would be required to enter username and password for the app and you could also enable face ID

utterance: For the app only?

utterance: Correct.

utterance: And what about the website?

utterance: The website would just require the username and password.

utterance: Oh, OK, thank you for that, and will I be charged for using the online services?

utterance: no, there's absolutely no charges.

utterance: Oh well, that's good to know. I'll definitely look up, look it up and try the app.

utterance: Absolutely, and any other questions?

utterance: No, that's it for now.

utterance: All right, have a great day.

utterance: Thank you, and you too.


utterance: Thank you for calling Intellibank, this is Michael. How may I help you today?

utterance: Hi I'm trying to open up a credit card for my business and yeah.

utterance: Okay and you're an existing Intellibank customer?

utterance: Yeah, I am.

utterance: Okay. Well let's start by pulling up your account and to do that I'm going to need your full first and last name as it appears on your Intellibank account.

utterance: Yeah my name is Deana, D E A N A. My last name is Chandler.

utterance: All right and what is your date of birth?

utterance: It's October fifth nineteen ninety-four.

utterance: All right and your six digit Intellibank account number?

utterance: it's either six nine four two eight eight or zero two five two eight two.

utterance: Okay, I'll try both of those.

utterance: Okay thank you. Actually I think it's the second one.

utterance: Okay. Yes correct it is the one ending in eight two.

utterance: Great.

utterance: And I need your four digit security PIN.

utterance: Four one zero four.

utterance: Great

utterance: And can you confirm the email address we have on file?

utterance: Yeah, there's so many email addresses it's so hard.

utterance: All right, no problem.

utterance: I feel like everyone has like their business email address, their like spam email address, their like newsletter email address. I feel like the one I probably have on file though is Deana at Chandlers candles dot com.

utterance: Yeah.

utterance: That is correct. All right. I have your account all pulled up here. Thank you so much for being an Intellibank customer. I see that you have our smart business checking. So to apply for this card I'm just going to need you to confirm quite a few things here. Starting with your social security number.

utterance: Yeah it's eight zero zero eight two two six three five eight.

utterance: And your drivers license or state issued ID number.

utterance: Okay, yeah got it. this one is Y one nine two one eight seven zero eight.

utterance: And what is your home address?

utterance: Nineteen twenty-one Beverly Hills Avenue.

utterance: All righty. What is the name of your business?

utterance: Chandlers Candles.

utterance: OK and are you the sole owner?

utterance: Yep, since my dad decided to retire.

utterance: And what is the establishment date of the business?

utterance: Oh I think he opened it in, I think it was September twenty-fourth nineteen eighty.

utterance: And what are your gross annual sales?

utterance: Believe like two hundred and forty-eight thousand last year.

utterance: And what's your tax ID number?

utterance: Six six one three four three three six.

utterance: Okay. That was all the questions I need for that. Give me a moment here while my system updates.

utterance: Great. What kind of computers are you guys using there?

utterance: Old ones I can tell you that. These they take a long time to do anything.

utterance: Like Windows XP or Vista or?

utterance: I have never seen this operating system before I came here.

utterance: O.

utterance: Yeah I don't know what this is.

utterance: Is it like a custom thing built for customer call centers?

utterance: Looks like it may have been built in the eighties.

utterance: Wow.

utterance: We're on DOS. Mhm. Okay I got this all set, you'll receive an answer in the mail about that card in about seven to ten business days. Is there anything else I can help you with today?

utterance: Yeah I think I need some checks. Can I order some more of those?

utterance: Sure, how many checks would you like?

utterance: I feel like probably a thousand this time.

utterance: Okay, I just need you to confirm your checking account number.

utterance: Yeah that's eight one nine zero six five two eight seven three three nine.

utterance: All right, well I have those checks on your way. Is there anything else I can help you with today?

utterance: No that's all.

utterance: Then thank you for calling Intellibank and have a wonderful rest of your day.


utterance: Thanks for calling Intellibank. This is Gerry. How can I help?

utterance: Hiya Gerry, I'd like to make a payment on my on my five hundred loan.

utterance: OK, you wish to schedule a payment?

utterance: Yes sir.

utterance: All right. I'm happy to assist you with that and Mr. if first of all if I could ask what your first and last name is?

utterance: Benjamin Freeman.

utterance: OK Mr. Freeman if I could ask what is the name of your business that you have on file?

utterance: Ray's Construction.

utterance: OK thank you for that Mr. Freeman and I'm going to ask a few account verification questions because we do here take your account security very seriously and it's really for you and your businesses protection. so first question I will ask is what's your date of birth and phone number?

utterance: My date of birth is three twenty-six nineteen seventy. My phone number is seven seven zero two two zero five eight five nine.

utterance: All right. And Mr. Freeman what is your address?

utterance: OK I have two addresses. Let's see which one you have on file. one is three six eight eight Layman Court, Smyrna, Georgia three zero zero eight zero and the other one is one forty-one Oakwood Avenue Avondale Estate Georgia, three zero zero zero two.

utterance: All right thank you for that and Mr. Freeman what is your loan account number?

utterance: Oh my loan account number? It's seven nine eight six eight nine one two.

utterance: All right. And what is your PIN number?

utterance: My PIN number is one seven one seven nine five.

utterance: All right, thank you for that Mr. Freeman and I was able to verify your account and it was the three six eight eight Laymans Court as the address that we have on file.

utterance: Oh that's good. Thank you.

utterance: You're welcome.

utterance: Yeah also, what are the the hours of your branch?

utterance: yes, of course. the hours of our branch are Monday through Friday nine a.m. to five p.m. and on the weekends it's closed.

utterance: Oh OK, all right. All right so. There is one this from me so OK I think I can work it in and drop by some time when I need to.

utterance: Absolutely. That's terrific. We our local staff is always excited to see our customers come through and we're glad that we're convenient and accessible to you there locally.

utterance: Hey, I'm glad you are too.

utterance: Now Mr. Freeman you mentioned that you wanted to schedule a payment here for your SBA five oh four loan?

utterance: Yeah that's correct.

utterance: All right, glad to assist you with that. and if you would let me know what is the date that you wanted to schedule a payment?

utterance: It's round about the twenty-fifth. OK.

utterance: November twenty-fifth?

utterance: Yeah that's correct.

utterance: All right. And let me get this and put into the system here for for you Mr. Freeman.

utterance: Oh OK. Very good, I appreciate that It's such a such a good day out and I've walked round and out there in the warm sun and just inhale the warm sun and the nice breeze. That is so wonderful.

utterance: Well that's terrific. I'm glad that you had an opportunity to get out of the office for a bit and get some some exercise. That actually may make you even more productive in your work day.

utterance: Oh yeah, just go out there and then you wanna hurry up and get back out there.

utterance: I I I agree you know productive during the work day take a exercise break if you will with some walking and then you're ready to get back out there again after the work day is done.

utterance: Oh yeah that's good for you.

utterance: Yes sir, yes sir. Now, I've gone ahead and scheduled for well we have it scheduled for November the twenty-fifth. what's the amount that you wanted to pay?

utterance: twelve hundred dollars.

utterance: OK, a twelve hundred dollar payment and Mr. Freeman, what's the routing number that you wanted to fund this payment from?

utterance: My routing number is six six nine five eight seven nine eight nine seven.

utterance: All right. And what's the account number that you wanted to make the payment from?

utterance: This one will come out of that that nine eight four six five nine one nine.

utterance: OK. All right. So with that account information we have a payment scheduled for your SBA five oh four loan for November the twenty-fifth for a payment of twelve hundred dollars. Is that correct?

utterance: Yes sir. That's correct.

utterance: All right. We've got this input into the system for you Mr. Freeman and is there anything else I can assist you with?

utterance: Oh no, that'll be all. I appreciate it. Thank you. Thank you for all you did.

utterance: All right, well thank you Mr. Freeman and again feel free to give us a call or stop by one of our local branches at your convenience.

utterance: Thank you. You have a good day.

utterance: You as well.

utterance: All right. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Laurie, how may I help you?

utterance: Hi Laurie.

utterance: Hello.

utterance: How are you today?

utterance: I'm excellent, how are you Sir?

utterance: Pretty good. Pretty good. I'd be better if it would stop raining. It's been raining all day here.

utterance: Oh no, we just got over that rain and now it's cold.

utterance: Oh yeah? How cold?

utterance: Oh, it's in the thirties this morning.

utterance: Oh wow yeah.

utterance: I haven't dealt with that in years. Down here in Florida so.

utterance: Mm.

utterance: Oh how nice, lucky for you.

utterance: Yeah.

utterance: Yeah, well I'm hoping you can help me. I'm bit confused.

utterance: Sure.

utterance: I received a notice in the mail regarding my stock. Can you explain that to me please?

utterance: Sure let me look into this. so you wan to know the value of your stock?

utterance: Yeah.

utterance: OK sure. Let me just get some information from you OK? One second please.

utterance: what is your first name?

utterance: Alexander Lopez.

utterance: Last name Lopez?

utterance: Yes. I need to know the value please of my Intel stock.

utterance: Absolutely Sir, and what is your date of birth?

utterance: Six six six two.

utterance: And can I please get the PIN number associated with the account?

utterance: can you give me a minute?

utterance: Absolutely Sir. Take your time.

utterance: OK, thank you. Yeah my, I've got a really bad headache today. My head is pounding.

utterance: All right, just hang on a minute. I gotta find this PIN number for you. I got it written down somewhere.

utterance: Not a problem Sir.

utterance: OK. So it's six two six two.

utterance: Six two six two. OK.

utterance: Yeah, on.

utterance: Top of that my truck's making this loud sound underneath the hood and I'm trying to figure out what it is. It's it's just getting louder and louder. It's driving me crazy and it won't stop raining so I can't really get out there to get under the damn thing.

utterance: Oh, no.

utterance: And it's just.

utterance: You know, the noise is getting louder and louder and.

utterance: Wow.

utterance: I gotta get that into the shop.

utterance: I understand completely Ssr. That, that sounds awful.

utterance: Oh man, you don't know the half.

utterance: Sorry you're having such bad luck.

utterance: Yeah it's just one thing after the other you know?

utterance: Well hopefully you'll have better news today when we pull up this information.

utterance: Yeah.

utterance: Hopefully it stops raining too.

utterance: All right Sir, what stock symbol are you looking at?

utterance: let me see. I got it written down over here. Give me a sec Oh. Shh.

utterance: Sure.

utterance: OK. Greta . Tina sit.

utterance: OK it's A A P L.

utterance: Thank you for that information Sir.

utterance: You're welcome.

utterance: OK.

utterance: What was your name again?

utterance: Laurie.

utterance: Oh, thank you Laurie.

utterance: You're welcome Mr. Lopez. OK so that stock, the value is currently at a hundred dollars per share.

utterance: Great.

utterance: Great. You have a really nice voice. Anyone, has anyone ever told you that?

utterance: Oh.

utterance: Oh thank you Sir.

utterance: How old are you?

utterance: older than you think.

utterance: Oh OK.

utterance: would you like me to check another share stock? Absolutely, what's the stock symbol?

utterance: Yes please.

utterance: It's hang on a sec. I got it written down here. Oh, here it is. Here it is.

utterance: Here it is. It's wait, I gotta put my glasses on. Again. G G L.

utterance: G G L P?

utterance: G G L P. G as in George, G as in George, L as in Laurie, and P as in Peter. Or Paul.

utterance: OK.

utterance: Yes Sir, OK. All right, that one is currently at fifty-six dollars per share.

utterance: OK.

utterance: OK great.

utterance: Great, thank you.

utterance: You're very welcome, Sir. Is there anything else I can do for you today?

utterance: unless you can make it stop raining, that'd be it, honey.

utterance: Oh.

utterance: I'll say a little prayer for you.

utterance: Thank you very much.

utterance: Doll.

utterance: You have a great day.

utterance: Thank you, you too.

utterance: All right. Bye bye.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. This is Phillip. How may I be of service to you today?

utterance: Hi Phillip. I got something in the mail from. I think it was from you guys from Intellibank. I looking at it. I I was thinking about things. I may wanna open up another account. Possibly take out a loan. I'm gonna make you walk me through this.

utterance: Sure. Not a problem at all. And you are already an existing Intellibank customer?

utterance: That is correct.

utterance: Great. Then I'll start by pulling up your existing account. And to do that, I'm going to need your full first and last name, as it appears on your account.

utterance: OK. That name is Vince Rolsten. That's my name.

utterance: All right Mr. Rolsten, and what is your date of birth?

utterance: October twenty-second, nineteen eighty-five.

utterance: All right. And what is your four digit security PIN?

utterance: Three six six two.

utterance: And what is your six digit bank account number?

utterance: Nine oh nine eight six five.

utterance: All right, this'll just be a moment while your account pulls up.

utterance: All right.

utterance: How's your afternoon going?

utterance: Oh, pretty good. Pretty good actually. just got some good news.

utterance: Well that's wonderful.

utterance: Yeah. my kid, my oldest kid just got full scholarship to be on the tennis team in UCLA.

utterance: Well congratulations.

utterance: Yeah, thank you, thank you. He's worked really hard and And I don't know where he got it from. There's not a lot of like natural talent for tennis in our family. I certainly wasn't good at that. I was. I was a decent bowler, but I don't think UCLA is a bowling team.

utterance: Mm. I really don't know actually.

utterance: Yeah. Me neither. Maybe they didn't have me. I wanna. I'll go back to school and try to compete on the bowling team.

utterance: So I have your account all pulled up here.

utterance: Mhm.

utterance: I can't help but noticing that you're not signed up for our online banking.

utterance: That's right.

utterance: So just to let you know, all of the information that you're asking for today. All the information that can be obtained by a usual phone call here at the bank, can all be obtained online by using our website, Intellibank dot com or by using our app for your smart phone, which is available as. In the app store, available for Android or Apple. you'll be asked a couple of security questions. No more than I've already asked you here today. And from there you would be all set. So I just wanted to let you know about that while I had you here on the phone.

utterance: Thanks. Yeah, I've been putting that off. But maybe that's the thing I need to do to make. It's a little more efficient than calling you guys every time, you know what I mean?

utterance: I understand that, yes. All right so I have here the FAQ required business documentation needs for you. so here is what you would need to provide us. First off, you would need to confirm some of the things that we already have on file. So you would need to confirm your Social Security number You would need to confirm your driver's license or state ID number. You would need to confirm your tax ID number. You would need to confirm both your personal and business email addresses. Your personal and business mailing addresses. You'd have to confirm whether you are the sole owner of the business, the establishment date of the business, the business address, and then if it is a loan that you'd be applying for, you would need the amount and your stated purpose of the loan. We also will require your business license, two years of personal tax returns, two years of business tax returns and two years of year-end financial statements. And those documents must be either mailed in or physically brought in to a branch. does that answer all your questions today?

utterance: That should do it.

utterance: Great. Well thank you for calling Intellibank. You have a wonderful rest of your day. Bye bye.

utterance: OK.