utterance: Thank for calling Intellibank, how may I help you?

utterance: Hey, what's going on? listen man, I'm getting mad, frustrated. I'm tryna pay I wanna be able to pay. My credit card things are not working and I'm really getting pissed off because the Internet the the your website the the app, nothing's working. So, I've been tryna call people to help me with this, but nobody's getting back to me. So, thank you for answering. But now I need to be able to pay this off, because it's killing my ass. So I need to hurry up and get this done.

utterance: OK, sorry. I can help you with that, sir. I'm sorry it seems to be going in a difficult direction. But, I can certainly help you and pay off the card and get you on track. So, if you just give me your name and date of birth? I can get .

utterance: Christopher.

utterance: Christopher Williams.

utterance: OK.

utterance: zero zero seven twenty nineteen eighty-nine.

utterance: OK, and can I get the credit card account number .

utterance: Don't you have the credit.

utterance: Card on there? I don't understand why I gotta keep doing that and saying it. Do you have it on there?

utterance: yeah, I need to look up the card with your name cuz there's multiple customers who have the same name.

utterance: God! Look. Shit. The account number is six one five four three three three one seven six five four two.

utterance: Got it. Thank you, and what's the expiration date and the last and the three-digit code .

utterance: No.

utterance: That was my credit card, not my account. Sorry. the expiration date is zero three twenty-two.

utterance: And what's the three-digit code on the back of the card?

utterance: Five one four.

utterance: Thank you. OK, and I'm showing a current balance of a hundred and fifty dollars.

utterance: Can you can you.

utterance: Hold on, please? One one second. OK. I'm back. Thank you for holding.

utterance: Sure.

utterance: Thank you, sir. as I was saying the the current balance on the card is a hundred fifty-four dollars and thirty cents.

utterance: Jesus Christ.

utterance: Would you like to make a .

utterance: Yes.

utterance: I wanna pay it all off, man. I'm tired of this shit. It's annoying.

utterance: OK.

utterance: No problem, sir. I can take care of that, if you give me a payment.

utterance: one moment, I I gotta get my other card.

utterance: OK.

utterance: OK. I'm ready.

utterance: Great. can I get that checking account number?

utterance: Yeah.

utterance: Yeah, you can get that too. the checking is five one four four three six one two.

utterance: Great, and the routing number?

utterance: Five five three eight two nine one.

utterance: OK. So we're making a full payment of the balance due and the effective payment date, will that be today, or?

utterance: Yeah, it it's gonna be today, cuz I'm so tired of going back and forth, and I'm sorry, but the last person who was on the phone, they're very rude, disrespectful and really pissed me off. and like.

utterance: sorry to

utterance: Hear that, sir.

utterance: Been.

utterance: Hung up on my face and didn't even help me with. Didn't come with any solution, so thank you for answering the phone and actually being professional.

utterance: Sure, no problem sir. I'm glad we're able to take care of your banking needs. now you can also set up a recurring payment here if you'd like to just have it withdrawn from your checking account monthly or you can keep it manual so that you have to keep making payments on your own, whichever you prefer. Are you interested in setting a recurring payment today?

utterance: Yeah, returning payment and paying yeah. Returning payment and paying

utterance: Recurring

utterance: Payment. OK.

utterance: Yeah, recurring payment.

utterance: Sure, sure. We can set that up for you. perfect. So, I'm gonna make a one time payment right now on the checking account you provided and then at the first of every month from here on out you will be charged the balance on the same checking account. Is that OK?

utterance: That's fine.

utterance: Great. now you can always go online, if you wanna change any of this, to our website and you can alter your profile and payments and really sorry your transactions and everything of that nature. it's just at Intellibank dot com or you can always reach us here.

utterance: Or is this this Riverbank?

utterance: This is Intellibank, sir.

utterance: OK. OK. Thanks. OK, and then they she didn't even correct me. Oh my God. OK. OK. thank you for correcting me.

utterance: No problem, sir. Is there anything else I can help you with today?

utterance: No, that will be all. Thank you so much. I appreciate your service and yeah, thanks for making my day easier. So.

utterance: Well.

utterance: Happy to help, sir, and I hope the rest of your day goes well.

utterance: Thanks, man. Appreciate it. If there's a survey, I'll actually return the favor.

utterance: OK, thanks so much, sir. Have a great day.

utterance: You too.


speaker_role: Agent

utterance: Hi, thank you so much for calling Intellibank customer service, my name is Stephen. I will be your customer service representative today and hopefully I can answer all your questions that you may have. Can we get started with your first name and last name?

speaker_role: Customer

utterance: Derek Jones.

utterance: Fantastic, Mr. Derek Jones. Can you spell Derek for me?

utterance: D E R E K.

utterance: Fantastic, and can I get your date of birth Mr. Jones.

utterance: August ninth nineteen eighty-one.

utterance: Fantastic, and can I get your account number?

utterance: It's eight five eight two one two six.

utterance: Fantastic, we're just getting all this information just to verify your identity, then I can open up your account I just need one more verifying piece of information and that would be your PIN.

utterance: Two two five two.

utterance: Two two five two. Fantastic.

utterance: OK, I'm putting that in and here is your account page, great. How can I help you today?

utterance: OK, so one of my employees man, like his name's A. J. We go we go way back he was a friend of my younger brother's. and man, we used to play basketball together and he used to be like such a knucklehead kid. We went to The Boy's and Girl's Club too. He used was the baddest dude in, got in fights all the time, got suspended from school. And whatnot and I hired him as a, you know, entry gave him an entry level job. Wanted to help him out, that's my little brother's best friend, but he's been doing really well. he's been at the company now at like five years. and I was I wanted to give him a promotion. I have given him a promotion and and yeah like he's he's now running our account. he's an account manager and I wanna give him give him some access to my finances, since he's running a lot of it for me, and and then yeah. So, I'm just calling to see how you can take care of that for me.

utterance: Yeah, absolutely. So, based on the information that you provided, it seems that you would like to add A. J. As a user to your bank account, to your business bank account. Is that correct?

utterance: Yeah, correct.

utterance: Fantastic. I see you have a Intellibank Business Preferred checking card and a Smart Savings Account. Is that the account that we'd like to add AJ to?

utterance: Yes. Oh, can I like so. yeah I want to add him to my account as a user for sure. Sorry, go ahead.

utterance: Fantast~

utterance: Yeah. No, absolutely, and any questions you have we are happy to answer them for you. so, I can go ahead and add him to the account why don't you give me his first name and last name?

utterance: So, if I add him to the account does that mean he has like access to everything?

utterance: Yes, so

utterance: Or would even?

utterance: Can I could I would there be like can I put limitations on what he has access to? Can I like customize it? At all?

utterance: Absolutely, you read my mind. So, I was just about to tell you that you can change the permissions for each user that you add. So, if you add A. J. Or any other users you can give them different permissions. For example, authorizing transactions, or access to bank statements or the ability to transfer money between accounts. These are all sorts of permissions that you can either give or take away from certain users, depending on how much access you want them to have to your account.

utterance: OK, sounds good.

utterance: Fantastic! So, if we're going to be adding A. J. To the account, let me get him first name and last name.

utterance: OK, his first name is A. J, last name Henry.

utterance: Fantastic. And A J, that's it? No full name.

utterance: I think that's literally his full name. Yeah. He's just just just two letters. .

utterance: OK, then.

utterance: That makes it easier for me.

utterance: Yeah.

utterance: And can I get a street address?

utterance: It's five one two seven Tanner Hill Road Van Nuys, California. Nine two one one two.

utterance: Fantastic, and can I get his social security number?

utterance: OK, social is three two one zero eight two six one six.

utterance: Fantastic and can I also get his driver's license?

utterance: It's D six two six five one five eight, California.

utterance: Fantastic. Can I also get his email address?

utterance: OK, he he flips it on everyone it's Henry, his last name first, Henry A J at Gmail dot com.

utterance: OK, that's great, and that's one word? Henry A J at Gmail dot com?

utterance: Correct.

utterance: Fantastic. So, he'll be getting he'll be getting a confirmation email very shortly once we finish setting this up. can I also ask for his date of birth?

utterance: He was born March seventeenth nineteen eighty-six.

utterance: Fantastic, and what pin would he like to use going forward?

utterance: One five five nine.

utterance: One five five nine. Fantastic. Just give me one second to add him to the system, and then you'll be just about good to go.

utterance: OK.

utterance: All right, so it looks like A J is added to your account. And just to let you know going forward, if you would like to add users to your account and forgo the phone, you can do this online and it's a fairly simple process too.

utterance: Good.

utterance: Fantastic, is there anything else you'd like help with today?

utterance: That's it.

utterance: All right, thank you so much for your service, and we will talk to you soon.

utterance: Thank you for your service.


utterance: Hello and thank you for calling Intellibank. This is Glen, how may I help you this evening?

utterance: Hi Glen, calling to update my street address.

utterance: All right, no problem at all. Let's go ahead and start by pulling up your account. And to do that, I'm going to need your first and last name as it appears on your account.

utterance: Okay, my name is Harrison Boche.

utterance: All right and what is your date of birth?

utterance: April seventeenth nineteen eighty-five.

utterance: Okay. And what is your four digit security PIN?

utterance: five two two one.

utterance: And what is your six digit bank account number?

utterance: Seven four nine three eight two.

utterance: All right. You said you wanted to update a street address with us today?

utterance: That's correct.

utterance: All right. Well, to do any updating of your account I do need you to answer your three security questions. Starting with, what was your first pet's name?

utterance: Brock.

utterance: And what was the name of the street you grew up on?

utterance: Marriott Drive.

utterance: And what is your mother's maiden name?

utterance: Smith.

utterance: All right.

utterance: I'm gonna need the address that we currently have on file for you.

utterance: Oh, that is two four five Elderberry Lane Woodland Hills, California nine one two one three.

utterance: Fantastic.

utterance: And now I'm gonna need the address that you are updating to.

utterance: Okay, that's seventeen Belly Court Los Angeles, California nine zero zero six seven.

utterance: Great.

utterance: Give me a moment here while this updates.

utterance: You got it. You ever taken surfing lessons?

utterance: No.

utterance: I did just today, first time.

utterance: How'd it go?

utterance: Not great. Not bad. I mean, I fell twice. I gotta. Kind of got into like a dispute with the guy teaching the class because he said he was a certified surf instructor, and then somebody walked by and told us like he was a fake. And then we started asking him to show us his surf certification and he didn't have anything on him. And he's like, oh I have it back in my van. Like and I figured out the guy like. whatever you wanna do but he's running the business out of the van too, right? He's got surfboard in there, all the surfboards that he's renting out, and giving lessons. But then he doesn't have a certification so I don't know. I mean, I'm just glad I didn't get hurt and it was fun.

utterance: Do you. Can you get certified as a surfing instructor?

utterance: That's what this local man. This other surf guy told us, that he needed to have that so we believed him.

utterance: just continue to hold here, sorry about that.

utterance: That's okay.

utterance: I've skateboarded. Anything like surfing?

utterance: Similar, yeah. I mean obviously it's basically one without the other having wheels. But surfing, tremendously harder if you're just talking about basically doing the simple steps or the basic.

utterance: Yeah I was gonna say, I did not need a certified instructor to learn how to skateboard.

utterance: Good point.

utterance: All right. Well that address change has gone through and your account is all set.

utterance: Okay.

utterance: is there anything else I can do for you today.

utterance: There is one more thing. I want to look into the FAQ Business. The. You know what I'm talking about?

utterance: Yeah. you wanna know what you need to send in for the for the FAQ?

utterance: Yeah, yeah. The business verification forms, what I gotta send in.

utterance: Yeah, no problem. So we just need physical copies of your business license, two years of personal tax returns, two years of business tax returns, and two years of year end financial statements.

utterance: Okay.

utterance: And that's all.

utterance: No surf verification?

utterance: Not yet. Anything else I can help you with today?

utterance: Nah that's

utterance: It man thank you.

utterance: Well then

utterance: Thank you for calling Intellibank, you have a wonderful rest of your day.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Intellibank, this is Aza. How can I help you?

utterance: Hey I'm sorry, was it Aiza?

utterance: Yeah, it's Aza.

utterance: Like A I Z A?

utterance: It's A Z A. Almost like Ava, but with a Z.

utterance: OK. That's a new one.

utterance: I mean I'm hearing new ones everyday.

utterance: Well, let me introduce myself, I'm Peter.

utterance: Hi Peter. How are you?

utterance: very I'm a a very basic person. You know.

utterance: Anyway so yeah. I'm a customer of your bank I've been a long long time customer of Intelligent Bank. I love your bank.

utterance: Oh my gosh, wait. Did you say Intelligent Bank?

utterance: Yes.

utterance: That's so funny. I I'm telling you I can't I can't even tell you how many people say Intelligent Bank. But you know it's Intellibank, you know that. But I feel we just need to change our name to Intelligent Bank.

utterance: You know it's it's funny because I always just say Intelligent Bank.

utterance: Yeah?

utterance: And and my wife corrects all the time, so. And it's just become like a like a I guess an ongoing joke or just a force of habit now that I just always say it and I don't even think twice about it anymore. It's just I mean you guys are so great and I just think very highly of ya, so to me, you're intelligent.

utterance: Well, I love it and I I really have to bring it up to our, like my supervisor at the next meeting. Cuz this is, it's so funny. It just happens all the time.

utterance: I can imagine. I can imagine.

utterance: OK, so. I'm sorry. I totally interrupted you. Go ahead.

utterance: OK, so. I I was like I said customer of your bank. actually, business and personal and I was just looking. I own a small clothing boutique here in town.

utterance: Mhm.

utterance: And I was just going over and trying to figure out, you know, numbers and pricings and things like that and I just wanted to see if I was able to get the the consumer price index.

utterance: OK.

utterance: You know, for the world of clothing. for this quarter that we're in right now.

utterance: Sure.

utterance: OK. So it would be, the category would be clothing. OK. Textiles and stuff. All right, well let's let's start off with your full name.

utterance: Yes, please.

utterance: Oh, I'm sorry. It's Peter Bridges.

utterance: OK. Mr. Bridges. And is that B R I D G E S?

utterance: And

utterance: Yeah. And my social security number is.

utterance: OK.

utterance: Oh.

utterance: I actually don't need that.

utterance: Oh, OK.

utterance: you could give me your date of birth.

utterance: OK. That's August tenth.

utterance: OK.

utterance: Nineteen seventy-seven.

utterance: OK.

utterance: my address is.

utterance: You know, I don't even need that either. I just. If you happen to have your account number that would be the best.

utterance: Oh!

utterance: OK. let me get that for ya. OK. The account number is.

utterance: Mhm.

utterance: Zero.

utterance: OK.

utterance: Excuse me. Excuse me.

utterance: Oh

utterance: Are you OK?

utterance: Yep. Zero eight.

utterance: Mhm.

utterance: Eight six.

utterance: OK.

utterance: One one.

utterance: Mhm.

utterance: Seven zero nine.

utterance: OK. I just wanna read that out to you cuz it cut out a little bit.

utterance: OK.

utterance: Zero eight eight six, one one, seven zero nine. OK. Perfect. Alright and what time period were you wanting to check?

utterance: Yes. That's it.

utterance: this last current quarter of the year.

utterance: OK. All right. So we do also. The bank likes us to tell you, in case you don't know, which I'm sure you do, but the Consumer Price Index is the measure of the average change over time in the prices paid by urban consumer goods and services.

utterance: OK.

utterance: In the context of the United States.

utterance: Right.

utterance: So it's just the United States.

utterance: Just to let you know. Thank you for listening listening to my spiel. So that'll be fifteen percent.

utterance: OK.

utterance: And, you know, just to let you know, there's a really cool website, it's called BLS dot gov.

utterance: OK.

utterance: You can go on there, and you can check the consumer price index, all different kinds of market quotes and different things. It's free, so in case you don't have time to like call and wait for the next you know, customer service agent if you're like in a hurry, you can just jump on the internet, go to BLS dot gov and look at that for yourself. not that we don't love talking to you!

utterance: Yeah no I I I guess you know the the world is at our finger tips right now and I'm just I'm still kind old schooling things and I like that the human communication and being able to talk to pleasant people like yourself, Aza. And yeah it I mean I'll I'll now I have the website I'll use it in the future but I'm still gonna end up I know calling back for other questions that I'll have for myself and the business and.

utterance: But.

utterance: Mhm.

utterance: OK.

utterance: All right.

utterance: Human. Human contact.

utterance: Can I.

utterance: No, that's amazing. I mean without customers, I would have no one to talk to so I love it.

utterance: Or or have a

utterance: Job.

utterance: Right! Exactly. So, I mean call away! So, Mr. Bridges, is there anything else I can do for you while I have you on the line?

utterance: No, that's everything. You've been a tremendous help. Thank you so much.

utterance: Well thank you so much for being a part of Intellibank. We really appreciate you. You have a great day.

utterance: You too. Take care.

utterance: Bye bye.


utterance: Thank you for calling Intellibank commercial banking. This is Steven, how may I help you?

utterance: yes I have a Business Total checking account and I also have a preferred checking account. and I have written a check to a vendor in the wrong amount and I was wondering if there was anything you could help me with?

utterance: OK sir. do you know if the vendor has deposited or cashed the check yet?

utterance: I do not believe so.

utterance: OK, well I can go ahead and try and cancel that check for you if you would like?

utterance: OK.

utterance: All right, and can I have your name please?

utterance: Dan Thomas, T H O M A S. And my date of birth is May twelfth nineteen sixty.

utterance: Thank you, and can I have the account number for the account in question?

utterance: OK, I do not know which one is which so I'll give you both account numbers. seven three zero six nine five six eight two nine. And the other account number is two zero nine zero two one eight four two zero.

utterance: All right sir, let me read those back to make sure I've got the right numbers. That's seven three zero six nine five six eight two nine and two zero nine zero two one eight four two zero. Is those correct?

utterance: That's correct.

utterance: All right, sir. yes it looks like the account number ending in six eight two nine is the one for your Business Total checking account. Is that the account that you wrote the check from?

utterance: Yes.

utterance: OK, thank you sir. And then can I have your authenticating PIN number please?

utterance: One zero six two.

utterance: Thank you. And I've gone ahead and verified your information and I have your account pulled up here, so can you tell me the check number for the check that needs to be canceled?

utterance: Nine one eight eight one nine.

utterance: All right, sir. Thank you for that. And I have gone ahead and processed that and that check has been canceled. And it does show it has not been deposited or cashed so I have gone ahead and canceled that check for you.

utterance: All right, that sounds great.

utterance: All right, sir. can I interest you in setting up online banking today?

utterance: yes, that'd be great.

utterance: All right. Let me go ahead and verify your email address. Is that D Thomas at ABC dot com?

utterance: Yes it is.

utterance: All right, and is that the email address you would like to have your online banking communications sent to?

utterance: Yes.

utterance: All right, thank you sir.

utterance: And then I have got a username and a temporary password for you whenever you are ready.

utterance: OK, I'm ready.

utterance: All right, sir. Your username is going to be D Thomas zero two.

utterance: OK.

utterance: And your temporary password is going to be capital A six capital T capital L.

utterance: Seven.

utterance: OK, got that written down.

utterance: All right sir, and so now all you need to do to complete the process is go to Intellibank dot com's webpage, click on the log in option in the top right hand corner, and there you can enter those credentials and it will prompt you to create a new unique password for your account. And it will then guide you through the reminder of the set up process.

utterance: OK, that sounds pretty easy. Your day going pretty good so far?

utterance: Yes sir, my day has been quite pleasant so far.

utterance: That's great. can you tell me is there a fee for canceling a check?

utterance: yes sir, there is a five dollar fee for canceling that check.

utterance: OK, that's worth it.

utterance: All right sir, and that fee will just show up as a debit on your checking account.

utterance: All right, that sounds great.

utterance: All right sir, and is there anything else I can assist you with this afternoon?

utterance: I don't believe so.

utterance: OK. Well if you don't mind holding on the line for me there is going to be a brief survey. You can fill that out and let us know how we did today and how we can better service you and your business needs in the future.

utterance: OK, thank you.

utterance: Thank you sir, and thank you for choosing Intellibank for your commercial banking needs. You have a wonderful evening.

utterance: You too.


utterance: Hey dear welcome to Intellibank. My name is Stephanie and who are my speaking with?

utterance: Hi Stephanie, this is Mike.

utterance: Hey Mike nice to meet you and how can I help you out today?

utterance: Well I'm looking. I need to get a new credit card.

utterance: OK great let's start with your first and last name?

utterance: Mike Rogers.

utterance: OK Mike Rogers. And do do you already have an existing account with us? Or any credit cards already.

utterance: I do. I have the platinum card. I just misplaced it.

utterance: Oh OK. So you just wanna replace that card Great. All right sounds good. Well let's start with your date of birth.

utterance: That's right.

utterance: ten one eighty-eight.

utterance: OK and the your PIN number?

utterance: three two three two.

utterance: OK. how about your account number?

utterance: that'd be where would I find that?

utterance: you can find that online if you have access to your account information.

utterance: OK gimme a minute I wanna go online.

utterance: Sure thing.

utterance: OK it's one zero zero five three.

utterance: OK one zero zero five three three. and the new user of the card which will be you, first and last name just to confirm one more time.

utterance: Mike Rogers.

utterance: OK Great and can you confirm your social security number?

utterance: yeah it's two five eight eight eight nine nine two one.

utterance: OK. And then what is your desired credit limit?

utterance: just whatever was previously there.

utterance: OK great so previously it was twenty-five hundred.

utterance: Mhm.

utterance: All right and then what's gonna be your shipping address?

utterance: Shipping address will be sixty-three hundred Wilshire Boulevard Los Angeles California nine zero zero three six.

utterance: OK great. And what would your new PIN number be?

utterance: two one five two.

utterance: OK. And then confirm your date of birth one more time for the new card?

utterance: Sure.

utterance: Ten one eighty-eight.

utterance: Great. OK. And then I know you mentioned you lost your platinum card, are there any other cards that you'd like to link to your replacement platinum?

utterance: What's that mean the link though?

utterance: Yeah so in case you know you do lose another card you could go ahead and link any other credit cards or checking or savings accounts to your new card and it will kind of streamline a replacement process for you.

utterance: Oh I see that's OK not today.

utterance: OK. And would you like your request more than just one credit card today, I see that you're eligible for a travelers card as well.

utterance: what's break that down for me?

utterance: Sure, so it does get you some. if you're a frequent flyer you can earn some sky miles and those points can be applied during next. Great.

utterance: Mhm.

utterance: OK great. what do I need to do to sign up for that?

utterance: Sure well I can go ahead and email you the application and you can take a look, it's pretty straight forward but if you have any question about the application process you can give us a call or I can do it over the phone with you as well.

utterance: Is that something I can do on online banking?

utterance: Yep you can do it by online banking as well as our mobile app.

utterance: Now I'm worried about my interest rates on that card or by that neighbor who said that he found that all of a sudden his interest rates shot up is that something I need to worry about?

utterance: I would say no because you know I can see your credit history here and you are you are in good standing. You've stayed up to date on your payments. You've never missed a payment, so your interest rate has no reason to increase at this time.

utterance: Mhm.

utterance: OK very good to know.

utterance: OK great. Well I'll go ahead and ship this out to you but in the mean time, do you have any questions for me that I haven't covered?

utterance: not sure is there anything I should ask you about? you know.

utterance: Sure well I would suggest maybe changing your PIN, but I see that you wanted to use the same PIN number as the last card. We did freeze that account but just to be safe for privacy purposes let's go ahead and update a new PIN number.

utterance: OK sounds good.

utterance: OK great what would you like your new PIN number to be?

utterance: two zero seven one.

utterance: Two zero seven one OK I'll go ahead and enter that. And would you like me to send your card information email with all these details as well as the application for the travelers card?

utterance: no that's OK thank you.

utterance: OK sure thing. I'll send you the application on it's way, you should receive that email in about five minutes. And you new credit should be there within a few days and maybe give it three to five business days.

utterance: OK. Great. Thank you.

utterance: All right. Of course. It was my pleasure assisting you. Take care.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Hi, thank you for calling Intellibank customer service. My name is Jerry, how can I help you?

utterance: Hey, Jerry. I need to change my pin and I was wanting to inquire about lines of credit at your guys' bank for I've been a member. I've been an account holder for a long time and I just want to see what what are some of the best offers you guys could offer me.

utterance: Well thank you, it sounds like you have multiple issues that you'd like to address today, and I can certainly try to help you with that. in order to address this first issue of changing your pin, I'm going to need your first name and last name to verify your identity. Can you provide those with me at the moment?

utterance: Yeah, its Jimmy E Westerly.

utterance: Fantastic. And can you spell Westerly for me?

utterance: Yes. W E S T E R L Y.

utterance: Fantastic. Can I get your date of birth?

utterance: Date of birth is May fifth nineteen seventy-five.

utterance: Fantastic. All right, so what is the old pin that you would like to get rid of?

utterance: All right let's get rid of eight three three eight.

utterance: Eight three three eight. Fantastic, that will be the way of the dodo. All right, how about this new pin. What would you like to replace the pin with?

utterance: OK, new pin is seven one seven six.

utterance: Fantastic. Seven one seven six. Great, so we're gonna go ahead and update that pin for you. just a reminder, you can update your pin online and do all sorts of updates and tasks through our mobile app. Is there anything else I can help you with today?

utterance: yeah. The the line of credit.

utterance: Yes of course. OK, so we're going to go ahead and apply for a line of credit. I'm going to ask for more information, just to verify your identity. Let's start with first name and last name again.

utterance: Yeah.

utterance: Jimmy E Westerly. W E S T E R L Y.

utterance: Fantastic. And can I get a street address for ya?

utterance: Yeah, it's address is six three five five two Ontario Road Clairmont, California, nine two five five five.

utterance: Fantastic. Can I get your social security number and driver's license?

utterance: Yep. It's six. Social security is three six one eight zero three three six five. Driver's license is D six eight three four four one four.

utterance: And what state would that drivers license be? Thank you. All right, and I know I just asked this, but what is your pin?

utterance: Cal~

utterance: California.

utterance: my old pin is eight three three eight. New pin, seven one seven six.

utterance: Fantastic. And what is the email that's disassociated with your business?

utterance: It's just Westerly at Activate Lounge dot com.

utterance: Fantastic. And what is your business name?

utterance: Activate Lounge.

utterance: Great. And are you the soul owner?

utterance: I am.

utterance: Fantastic. And what was the business establishment date?

utterance: It was February second, two thousand twelve.

utterance: Great. And your gross annual sales?

utterance: Gross annual is about two eighty. Two hundred and eighty thousand dollars.

utterance: Two hundred and eight thousand dollars. Great. That sounds fantastic. And what is your tax ID number?

utterance: Tax ID is five five two four five six.

utterance: Fantastic. Now, would your mailing address be the same as your business address?

utterance: It would be, yes.

utterance: Great. And since you're applying for a line of credit, I would like to ask, what would you like your credit limit to be?

utterance: OK, my credit limit, I would like it to be a hundred thousand dollars. Would that be OK?

utterance: We can certainly put in the application to make that come to for wishing. we'll just verify some information and check your your credit score. But one more thing that I need to know for your application is, what is your purpose of this loan?

utterance: yeah. My my lounge has been around now nine years and I think I just need to get all new furniture. It's getting kinda old, it's all ten years old. You know, so new like new couches, new sofas, new bar there's bar stools. And we also want to build like a little karaoke. Karaoke spot. like area. the corner of the lounge and so I just need some equipment. You know, like update my TV's as well, get new flat screens and just stuff like that. Yeah.

utterance: That sounds like a lot of fun. Sounds like it's gonna be a great a great update.

utterance: Yeah, we're excited about it.

utterance: All right, well hopefully we'll get this loan through for ya so you can get on your way and start on your on your renovations great. So, I'm going to go ahead and make this application and if we need any more information from you, we will reach out to you. again, there will be a some interest on this line of credit, but only on the money that you borrowed and not on the total amount. if there is anything else I can help you with, I would be glad to do so right now?

utterance: Nope, that's it.

utterance: All right, great. You will be hearing from the bank shortly and if you have any questions, feel free to reach out again. Thank you so much for your service.

utterance: Thank you.

utterance: Take care.

utterance: Take care.


utterance: Hello there and thank you for calling the Intellibank finance department! My name is Laurence. How can I be assistance to you today?

utterance: Hey there! I'm calling about some questions about my commercial accounts.

utterance: Oh well I can most certainly help you with that. you called the right department, so go ahead and let me know what it is that you need.

utterance: Oh good. so I've got a business that's really taking off it's. It's a swimming lessons business. And another business that's not doing so hot, that being a sewing business. Anyway! I'm thinking about just focusing on the one business, the swimming business. And I wanna know what to do with my accounts. Can you help? Also, how long will it take?

utterance: Oh yeah! First stuff you asked, I can certainly help you with that over the phone. Secondly, it'll only take a few minutes for us to do this. And depending on what we decide to do with your accounts I'll be able to give you a better time frame from there, regarding your expectations. That sounds fair enough?

utterance: Sure! That sounds great. OK.

utterance: Alrighty! So first off, just need you to take a moment to please provide me with your first name, your last and your date of birth, please?

utterance: OK. My name is Sam. That's just S A M. Marks. M A R K S. And my date of birth is five nine eighty-nine.

utterance: OK great! I have you down here as Ms. Sam Marks. Date of birth, five nine eighty-nine. Alright that looks good!

utterance: OK. Can you bring up my account for the sewing business?

utterance: Oh yeah! I most certainly can. just need to know the number for that account.

utterance: Oh yeah, of course. that one is four four three two three three four five five four.

utterance: Alright. I always like to repeat those back. I have it down as four four three two three three four five five four. And next thing I just need is your PIN number Ms. Marks.

utterance: yes. my PIN for that account is seven seven eight eight.

utterance: Seven seven eight eight. All right, got it. so I have your Intellibank business total checking account up, related to the sewing business you mentioned. Sorry to hear that's not doing well by the way. I'm showing a balance of one thousand three hundred and forty-five dollars and. Gotta tell you, there's very little activity there. Really not seeing anything for a while. Are you. I must ask Ms. Mark, are you still using this account?

utterance: Oh barely. No, not really. I wanna shut that business down and stop advertising. And just, you know, close the doors on that one.

utterance: Alright, got it. So I'll take that as a reason why you wanna, perhaps close that account. Based on what you told me, that would be my recommendation. We could simply transfer the remaining funds I just informed you of to your other commercial account. Does that sound OK to you?

utterance: yeah. You know what, that sounds like a good option for me. OK yeah let let's go ahead and do that. And thanks for the suggestion!

utterance: Oh ain't no problem. so Ms. Marks, what is the account number for the business account related to the more fruitful business you had mentioned. I believe you had said it was about swimming lessons?

utterance: Yeah OK so that number is five five four three three two four five five four.

utterance: And the routing number?

utterance: five five four three three two four five five.

utterance: OK. Even though I I know we just kind of briefly spoke about it, I just wanna ask before you close this account. I have to kind of put a note here why we're doing this with the Intellibank total checking business. can you just just answer the quick question of why it is you're closing this account?

utterance: yes. Like I had stated before, it's a business that I know I no longer have any interest in pursuing.

utterance: Alright. Yeah I'm taking note of that here in the notes. Again, that's just for Intellibank's purposes. I'm just gonna need about another minute or two to complete this request. If you don't mind holding.

utterance: OK yeah.

utterance: So, do you have any plans for Halloween?

utterance: Oh! That's funny you mentioned that. Yeah, my son he's going to be Bob the Builder. He's very excited!

utterance: Wow! That's so fun. My son was Bob the Builder for Halloween a few years ago. What a coincidence!

utterance: Oh my gosh. Yeah that certainly is. I know he's pretty popular. hi! So I've gone ahead and closed your Intellibank business total checking account and I transferred the remaining funds. Totaling, lets see, one thousand three hundred and forty-five dollars. Into your Intellibank business preferred checking account. And your new balance will be reflected in just about one to three hours. Ms. Marks, do you have any other questions for me today?

utterance: No, that's it. Thank you so much for all of your help!

utterance: Well again, I wanna thank you for being a valued Intellibank customer! And do me one favor and go ahead and have yourself a great day!

utterance: Same to you.

utterance: Bye now.

utterance: Goodbye!


utterance: Thank you for calling Intellibank. This is Kevin Johnson, where we are for the people, by the people. Who do I have the pleasure of speaking with?

utterance: John Brown.

utterance: All right, Mr. John Brown, may I have your date of birth and pin number.

utterance: Date of birth is going to be zero five twenty-nine.

utterance: OK.

utterance: Nineteen eighty-nine.

utterance: All right. And your PIN number sir?

utterance: PIN number's gonna be twenty-four ninety-two.

utterance: All right, all right. So how may I help you today sir?

utterance: I wanted to see if I could order cheques, and speak with someone about my net income for my business.

utterance: OK cool, no problem. All right sir, so Mr. Mr. James Brown, I'm going to send you over here, and we're going to order cheques for you. Now I'm looking at your account and you do not have any type of holdings or any fees, you're in the platinum package so therefore it doesn't cost you anything. How many cheques would you like to order?

utterance: I would like to order maybe fifty cheques?

utterance: OK fifty cheques, would you like paperless or paper? email or sent to your address that's on file?

utterance: We can do email.

utterance: OK sir. may I get oh, it it looks like your email is already on file as well. OK sir, so are you this email, rocket power at exotic drinks dot com?

utterance: That is, you know what actually let's send it over to a different address, that's my company one, let's do personal.

utterance: OK.

utterance: Let's do Brown. B R O W N.

utterance: All right.

utterance: All right.

utterance: At T T V W.

utterance: OK, yes sir, Brown at T T V W. I got it. Dot com. All right, sir. So, you. I will send that over to you and how.

utterance: Thank you.

utterance: And how long would it.

utterance: Take for the cheques to get over to me?

utterance: Oh, it it it will take instant email. So you you should be getting it as soon as I as soon as I press send.

utterance: And then essentially all I have to do is go to print them out or. how does this work?

utterance: Yes.

utterance: That's it. That's all you have to do is just print them out Off your computer, and you're you're good to go.

utterance: OK, OK.

utterance: And how much did you want?

utterance: we can just do like maybe twenty.

utterance: Twenty?

utterance: I think twenty is fine.

utterance: OK, sending twenty over now. OK sir, you should have got them, if you update, if you're by nearby your laptop or computer or your phone.

utterance: OK, I yep I sure did.

utterance: All right sir, and also you wanted to go over your net income.

utterance: Yes.

utterance: OK, unfortunately I'm not the one to be able to do that, you'll be able to talk to the advisor for that.

utterance: OK.

utterance: so what I could do, I can set up an appointment for you if if you need be. and you can go further.

utterance: Let's do it.

utterance: Yeah, let's do it.

utterance: OK, one moment sir. I'm going to jot that down and get that information for you. OK, so all I would need from you right now, what date date you would like to set that appointment?

utterance: We could do next Tuesday.

utterance: All right, next Tuesday, we have a opening at nine thirty. Is that good?

utterance: Yeah, that's perfectly Fine.

utterance: would.

utterance: You. How would you like to condone the meeting? Via phone, or in person?

utterance: We could do, we could do in person.

utterance: OK, we did just open up fully, we're all following the COVID nineteen protocols, so all you need is your mask worn at all times.

utterance: OK, that's perfectly fine.

utterance: OK, and also sir, what time?

utterance: nine thirty is perfectly fine for me.

utterance: Nine thirty OK.

utterance: We're still gonna lock in nine thirty. OK. And the investment specialist will be John Erics, and he will be there at nine thirty.

utterance: Awesome.

utterance: All right, so I sent your cheques to your email so you do that, and I just set up your appointment at nine thirty.

utterance: OK, and then what do I need to bring with me as far as paperwork documents.

utterance: Just all you need is just your your business I number, and your ID, and that's it. Everything else I'll send over to him and he'll already have that information.

utterance: And then for proof of proof of identity, license is OK?

utterance: Yes sir.

utterance: All righty. And I specifically need some documents to report to the IRS.

utterance: OK.

utterance: I don't know if that matters or or whatnot for y'all but maybe if you want to jot that down in a note section so.

utterance: No problem.

utterance: Mr. Erics knows all the documents to give me.

utterance: OK.

utterance: That would be perfectly helpful.

utterance: Awesome. No problem.

utterance: And that's that's all I have.

utterance: All right sir, have a great day, I appreciate you. So I have you for nine thirty tomorrow and then you I sent to your email your twenty checks, and we have the, then I jotted it down that he'll go over your net income for yourself and all will be hopefully steady for you sir. Is there anything else I can help you with?

utterance: no sir, that is that is it right there and I thank you so much for helping me.

utterance: Thank you so much for having me. greatly appreciate you.

utterance: Yeah absolutely. And if I have anything else I'll give you a call back.

utterance: All right. God bless, and thank you for choosing Intellibank.

utterance: Thank you, have a good day sir.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Hi there. Welcome to Intellibank. Thanks for giving us a call. My name is Stephanie. And who am I speaking with?

utterance: Hi, Stephanie. I'm Abe.

utterance: Hi, Abe. Nice to meet you.

utterance: Nice to meet you.

utterance: And, Abe, what is your last name?

utterance: Bradshaw.

utterance: Bradshaw, OK, great. And, Abe, what can we do for you today?

utterance: Well, I need to open up a new checking account.

utterance: A new checking account. All right, well, you've come to the right place. And, Abe, what's your address?

utterance: It's sixty-three hundred Wilshire Boulevard, Los Angeles, California, nine zero zero three six.

utterance: Mm.

utterance: Nine zero zero three six. All right, got it. And can you provide me with your social?

utterance: Yes. It's one eight two five five four three two one.

utterance: Great, OK. And do you have your driver's license number?

utterance: I do. it's one two five eight one.

utterance: Two five eight one. All right, and would you like to set up your customer PIN today, four digit number?

utterance: Yeah, let's go ahead and do that. what, what, do my four lucky numbers?

utterance: That's right.

utterance: One two two one.

utterance: One two two one. OK. And, Abe, what's your email address?

utterance: Abe Bradshaw at Gmail dot com.

utterance: Abe

utterance: Bradshaw at Gmail. All right, Abe, and what is your business name?

utterance: Abe's Car Detailing.

utterance: Abe's Car Detailing. OK, great. Awesome. and that is you're the sole owner of Abe's Car Detailing?

utterance: That is correct, yes.

utterance: OK, great. And that's your business name, correct?

utterance: correct, yes.

utterance: And when did you establish your car detailing business?

utterance: in five years ago. So what would. What would that be? Two thousand sixteen?

utterance: Yep, sounds about right. OK, and then what is your gross annual sales amount?

utterance: let's see. Can I put you on hold real quick? I'll find that out.

utterance: Yeah.

utterance: Take your time.

utterance: Hey, I'm back. I'm so sorry. I'm going to be able to do this right now. I'll I'll I'll just call back later. Thank you so It's not you. Thank you so much.

utterance: Oh, not a problem Abe.

utterance: Yeah, give us a call anytime. We're here for you.

utterance: OK, that's good to know. I will definitely be calling back.

utterance: All right, we look forward to speaking with you. Take care.

utterance: You too. Thank you.


utterance: Thank you for calling Intellibank, this is Lori.

utterance: How may I help you?

utterance: Hi, yes. I'm calling because I need to get a copy of my loan statement from Intel Bank and I need it sent today if possible.

utterance: Sure. You need your Intellibank loan statement?

utterance: Oh, yes, I'm so sorry. You said that when you answered the phone. It was Intelli not Intel. I get the two banks mixed up, I'm so so sorry.

utterance: No problem, no problem.

utterance: All right, let me see here. I just need some information from you, OK?

utterance: Sure, what kind of information do you need from me?

utterance: Can I, please, have your first name?

utterance: Yes, my name is Alexandria Lopez and my birthday is six six sixty-two, in case you need it.

utterance: OK, I'm sorry that was a bit fast for me. You said Alexandria?

utterance: Lopez. I'm so sorry. Yes, some times I do have a tendency to talk a little fast.

utterance: And your, that's OK. And your date of birth, please?

utterance: Sure. It is six six eighty-two.

utterance: Six six eight two. OK, I got that for ya.

utterance: Oh, gimme one second, I'm sorry. My system seems to be a bit slow right now.

utterance: That's OK. I mean I don't know exactly where you located but for some reason I made a few phone calls today to different places and it seems like all the systems are very slow today.

utterance: Yeah, it's the strangest thing. It's it's ju- all day today, it's taking forever to load anything.

utterance: Aye, you never know, maybe it's Y two J at this time where everything stops.

utterance: All ri- oh, I got it up and running now, got you in here.

utterance: OK. Thank you, thank you for your patience.

utterance: Sure, no problem.

utterance: your account number, please?

utterance: Sure, account number for this loan is three eight seven six five two nine seven one three.

utterance: Thank you for that information. And the PIN number?

utterance: oh, crap I'm sorry, can you give me one second? I have the PIN number written down in a different place in my checking book, checking account book and I don't have that in front of me. I'm very bad with remembering numbers like this or passwords.

utterance: Yeah, no problem, no problem.

utterance: Sure, give me one sec.

utterance: OK, I'm back. So, I did find my check book. it is, I believe for this account, it's eight two eight two.

utterance: Thank you for that information, ma'am. Yes, that is correct, eight two eight two.

utterance: OK, I'm sorry, I don't have my glasses on so sometimes I eights look like sixes, and twos look like seven. I don't know.

utterance: Not a problem, not a problem.

utterance: All right, and how would you like to receive this loan statement? Would you like me to send it in the mail or by email?

utterance: no, actually I would like you to email it to me. I don't prefer anything mail. For some reason I don't seem to be getting my mail even though I have it where online it shows me like which, what mail I'm getting for that day and it just seems like it automatically disappears.

utterance: Oh, no, that's terrible.

utterance: You're telling me.

utterance: What area do you live in that that happens?

utterance: I live in Oakland Park. And I'm sure it happens in all areas just maybe not as common, but you know, what it is is I kinda rent a room from somebody, which this is the reason why I need a copy of my loan statement. I'm trying to buy a house, and you know they want any kind of banking information or and copies of any loans that I got so they wanna make sure that I can make the payments when I purchase this house.

utterance: Oh, I completely understand that, ma'am.

utterance: I completely understand. All right, I looks like I have you all right here in the system.

utterance: let me just verify your email address, OK?

utterance: Sure, no problem.

utterance: All right, what I'm showing here is a Lopez that's L O P E Z two two at Gmail dot com. Is that still the correct address for you?

utterance: It is. But just to make sure, I don't know if it's case sensitive or not but it's the a Lopez is all capitalized.

utterance: Sure, I believe that makes a difference. But I'll I will go ahead and note that in the system, thank you for that.

utterance: All right, now, I've just sent that over to you. You want me to hold on while you wait make sure you've received it?

utterance: Yes, please, cuz it is very important that I get this.

utterance: Not a problem, not a problem.

utterance: One second, I'm gonna check my email.

utterance: OK, I did receive it it says from Intellibank and loan statement. Awesome. Thank you so much, I am glad that you were able to do this right away.

utterance: Oh, you're very welcome, and is there anything else I can help you out with today?

utterance: No, you did everything perfectly and if someone does send me survey to do in you, in regards to this call with you, I will give you all tens.

utterance: Oh, my pleasure, my pleasure. You have a great day, thank you.

utterance: You too. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. How may I help you today?

utterance: hello. I I need help. I'm. This has been very frustrating for me all day. I I I don't I don't freaking know what's going on but I I need to get this done. And I've been trying to call everybody but nobody's answering. People are telling me to get back to me. Nobody's calling me back. So now everybody's giving me a attitude. So I'm really getting pissed off that nobody's answering the phone and and and calling me back like they say they're going to.

utterance: Well I'm sorry to hear that sir. I'm sure we'll be able to take care of this for you.

utterance: Well that's what the last person told me.

utterance: So I hope. But hopefully you can.

utterance: I bet. I bet we'll take care of it and we'll get everything all fixed up. Now just let me know what it is I can help you with today.

utterance: I I I I I need to retrace my my my my my shipping number.

utterance: your shipping number. I. You know I'm just handling your banking. I believe shipping would probably need to be through your shipping provider but I'm happy to take care of your Intellibank business. Is there Is there a particular aspect of your banking I can help you with?

utterance: Yes.

utterance: Oh and.

utterance: yes. I I, yes I.

utterance: I need to I need to order checks as well.

utterance: Oh. Great. I can take care of that for you. Can you let me know your first name and your date of birth?

utterance: Thank you.

utterance: Yes. It's Twelve two nineteen ninety. God damn it. I'm sorry. Shawn Williams.

utterance: Oh.

utterance: twelve two nineteen ninety.

utterance: Great. Shawn Williams. Fantastic. Can you let me know your customer PIN number with us?

utterance: God damn. Hold on.

utterance: Sure. No problem.

utterance: It's twenty-two thirty-seven five.

utterance: Twenty-two thirty-seven five. Got it. And where will I be shipping these checks?

utterance: Hold on. I have I have it. That was one of my things. I I I was a little confused.

utterance: Mhm.

utterance: And I forgot. So I I wanted to see if you have the address on maybe on on another doc or something like that you can look up.

utterance: Mhm.

utterance: because I forgot it and I can't order my. I can't order my my checks without that shipping number.

utterance: Sure.

utterance: Well I have two addresses for you. I have sixty-three hundred Wilshire Boulevard and then I have forty Dudley Avenue. Which of these addresses? Oh, OK.

utterance: Yes! Yes. The second one.

utterance: Yes. Finally. Damn it.

utterance: Great. So that's forty Dudley Avenue. Venice, California, nine zero two nine one?

utterance: Yes. Thank you so much.

utterance: Yes. Yes. Gosh.

utterance: Fantastic.

utterance: And how many checks would you like for me to send to you?

utterance: I need at least probably five hundred for this. For this. Yes.

utterance: Five hundred?

utterance: OK.

utterance: For the duration of this month.

utterance: Sure. I can take care of that for you.

utterance: Now another question. How much is that going to be now because that's more than what I normally get?

utterance: Well since you are a preferred business customer with us five hundred checks will be no problem for us to send to you.

utterance: Thank you.

utterance: There's no additional charge. That's just part of being a customer with us.

utterance: Wow. You know, the last person I talked to, they were going to charge me way more than that. Almost twelve hundred dollars.

utterance: Oh, wow.

utterance: For checks? Wow.

utterance: Yes. That's not technically. that's that's not correct. That's not correct. That's. Whoever that was. I I think the name was Albert. well you need to tell Albert that he needs to get his facts straight because he could have cost me twelve hundred dollars to run my business. And I've been a faithful customer to you guys more than five years now and I've never had these issues.

utterance: Well.

utterance: Well.

utterance: Hm.

utterance: Well we do appreciate your business sir. I'm sorry about that confusion. you know in the future you know to make things easier you could also order these checks online. And you're able to see all of your account information on there if you if you log into Intellibank dot com with your PIN number and your name that we already went through. But I'm happy to get these checks out to you to the Dudley address in Venice. and I just wanna know if there's any further information that I can give you about our checking services or if there's anything else I can help you with.

utterance: OK.

utterance: First and foremost I just wanna say thank you for actually answering and and and and taking care of me and actually showing that you you do care about you know my needs as a customer that's been here and you know that's you know doing what I'm supposed to do as a customer. I. And what was your name sir?

utterance: Oh. My name is David.

utterance: David I wanna say thank you again. I know this is probably prerecorded or whatever but I pray that you get a raise man. Thank you so much.

utterance: No problem sir.

utterance: Thanks. Well there will be a brief customer service survey after this if you hang on the line. but otherwise please let me know if there's any other questions I can answer for you today. Or should I send you back to your business?

utterance: no. Everything is pretty much. You answered. You took care of everything man. Thank you so much.

utterance: Fantastic.

utterance: Well we'll have these checks out to you shortly. And I hope you have a great day.

utterance: Thanks.


utterance: Hello. Thank you for calling Intellibank. This is Drew. What can I do for you today?

utterance: Hey Drew. How's it going?

utterance: Oh, Pretty good, pretty good, how about yourself?

utterance: Oh, I'm OK. I just came back from a ski trip. you know over in Utah there. It's pretty lovely. Ever ski?

utterance: A couple times, yes. You are a frequent skier? Or?

utterance: No. This was my first time, ?

utterance: Wow. Wow. That's impressive.

utterance: Well, it was OK. I broke my leg.

utterance: Oh!

utterance: you know. Other than that I had a good time.

utterance: My favorite part actually was with a broken leg sitting and you know drinking hot chocolate by the fire. So it turned out to be a nice weekend really.

utterance: Sounds great. I I did go skiing in Utah one time. I went snowboarding there as well. Found out I was goofy footed. Do you know that term?

utterance: well I've seen the old Goofy cartoons where he tries to teach people how to ski. Is it anything to do with that?

utterance: I don't know if that's the origin but it's something to do with where there's a traditional way to put your feet in the brackets of the board.

utterance: Uh-huh.

utterance: And I it just wasn't really working for me. And they said, well, maybe you're goofy footed. And they turned them out and I was able to snowboard much easier. Which surprised me cuz I traditionally skateboarded in the same fashion so I don't know why it was the opposite for a snowboard.

utterance: Mhm.

utterance: Well, what? What are you looking?

utterance: Fantastic.

utterance: well, I'm going to I need a new credit card.

utterance: OK. We can put a request in for a new credit card for you. I'm sure they'll process it. And so. You're an existing customer I assume?

utterance: yes.

utterance: Yeah. All right. Let's get your first and last name.

utterance: Robert Zymeckis.

utterance: OK. And your date of birth and PIN number?

utterance: Date of birth is eleven thirteen eighty-two.

utterance: And the PIN?

utterance: let's see. The PIN number is three five two two.

utterance: Three five two two.

utterance: How about an account number for the credit card?

utterance: Excuse me. The account number is eight one two five four four.

utterance: so the new user. First and last name please?

utterance: it's my name.

utterance: Robert Zymeckis?

utterance: Yes. Correct.

utterance: All right. Give me one sec while our servers process that.

utterance: I got to try snowboarding at some point. But once my leg heals of course.

utterance: But knowing me I'll probably just break the other one.

utterance: Oh! Wh- I don't know. It some feel- feels a little more secure to me than skiing actually.

utterance: Mhm.

utterance: And I do need your sorry your social security number for that card?

utterance: Yeah. Seven two five seven seven three eight one eight.

utterance: what's the card credit card limit that you're seeking?

utterance: I'd like to go up to fifteen grand. If I could.

utterance: Fifteen thousand dollars.

utterance: Yeah.

utterance: How about an address? Mailing and residency address?

utterance: Six zero three south Cochrane.

utterance: Nine zero zero three six.

utterance: And since it's you I'm assuming you would like the same PIN number and date of birth.

utterance: Please. Yeah.

utterance: Got it. Got it. Got it.

utterance: Put that through for you.

utterance: While you're waiting, I just want to remind you. I know you're requesting a new credit card on the phone with me. That's perfectly fine. How we've always done it. Until in modern times. Whatever you want to say. Technology.

utterance: But you can also request a new credit card on line at Intellibank dot com. One of the many features we offer there.

utterance: By logging into your account or through the Intellibank banking app.

utterance: I'm gonna send this card out today. And process it through. You should receive it in the mail within five to seven business days.

utterance: if you do not receive it in that time, please please please give us a call back. We want to make sure you have that card on hand in the time that you expected it. So.

utterance: Let me just give it one sec so it officially goes through. Our servers are a little slow. Very high call volume during the holidays of course.

utterance: Mhm.

utterance: you doing any holiday festivities?

utterance: Well, no. Not really because of the broken leg and whatnot. So I'll just be kind of hobbling around the house.

utterance: Now when I get that card.

utterance: Mhm?

utterance: Will I be able to use it right away? What's the activation?

utterance: So they'll be a little sticker on it says call this number to activate. Or just use it.

utterance: Process?

utterance: Uh-huh.

utterance: On the first use, if as long as you're using that PIN number, it will activate itself.

utterance: OK. I won't it won't be red flagged or anything?

utterance: No. And it does act- actually have that new tap feature that you know. That a lot of cards have now. And we finally finally added that to our cards. On our Intellibank cards.

utterance: OK. Very .

utterance: Yes, sir.

utterance: That's your new card. And that has gone through. So yes. Look out for in the mail like I said. You'll also receive an email that says your card is on the way. And you can track it with a tracking number through. We go through the United States Postal Service and they'll let you know where your card is if it's floating around out there in Green Bay, or who knows, on the way to you. OK?

utterance: OK. Thanks.

utterance: All right.

utterance: Thank you for choosing Intellibank and have yourself a great night.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: I'm doing pretty good Kim. Thanks so much for asking. How about yourself?

utterance: I'm doing pretty good. about to get work here so I'm very excited about that. How about you? You getting off work soon?

utterance: Yeah, thank goodness. It's been a very very long day. I mean. It's only Tuesday and I feel like tomorrow to be Friday.

utterance: Right. Well it's. It is a very Monday-esque Tuesday.

utterance: The Mondayest Tuesday ever. I completely understand. What part of the country are you calling from?

utterance: I'm calling from Pennsylvania. We're enjoying that good fall weather now, so it's been really nice.

utterance: Oh.

utterance: I'm a little bit behind you. We just now entered fall in Meryl Beach, South Carolina. So I went and got my first bag of marshmallows and some graham crackers for s'mores for the season

utterance: Oh that sounds awesome.

utterance: Yeah.

utterance: Always fun.

utterance: I look forward to getting out by the fire pit and just make s'mores and watch the fire burn.

utterance: Yeah. And relax. Feel like nice nice fall cooler cooler air.

utterance: Yes. Exactly.

utterance: Well Rose, I'm calling today because I am I actually found some equipment some new equipment that I think is going to be really beneficial to to our store. Excuse me. To our business.

utterance: Mhm.

utterance: And I was hoping to apply for a line of credit with you all.

utterance: OK. I can certainly help you with that Kim. just got to get some information from you hun, OK, and then we'll get this started.

utterance: Sure.

utterance: All right. let's see here. can you give me your last name and your date of birth.

utterance: Sure. My last name is Johns. That's J O H N S. And date of birth is April twenty-fourth ninety seventy-seven.

utterance: OK. Thank you so much. And also can you please provide for me your street address.

utterance: sure. It's forty-nine Holland Drive, Philadelphia, Pennsylvania, one nine one zero one.

utterance: And can you please provide for me your Social Security number.

utterance: Sure. That's one seven three seven three nine five zero two.

utterance: Thank you ma'am. And your driver's license and the the state that it was issued in.

utterance: sure, yeah. It's Pennsylvania and the number is. Let me pull that out real quick here.

utterance: OK.

utterance: Pull that out of my wallet. OK. OK. The number is it starts with a K. Three eight four seven two five two nine three.

utterance: Thank you. And the state that it was issued in was Pennsylvania?

utterance: Right, exactly.

utterance: OK and can you please provide for me your PIN.

utterance: Two four one zero.

utterance: Your email?

utterance: It's K Johns seven seven seven at Gmail dot com.

utterance: Thank you. And the business name.

utterance: Sure, it's J B S tanning.

utterance: OK. And Kim, are you the sole owner of your business?

utterance: Yes, I am.

utterance: OK. When was the business establishment date?

utterance: February twentieth of two thousand two.

utterance: OK and what about your gross annual sales?

utterance: coming in around six hundred and fifty thousand dollars.

utterance: All right. and your tax ID number.

utterance: My tax ID is zero zero nine five four zero three three four.

utterance: Thank you. And then. Let's see here. Ladtly I need your business address and then also your mailing address.

utterance: Oh sure. the business address and the is the same. The mailing address is the same as the business address. It's seven forty-five Walnut Street, and that's Philadelphia, Pennsylvania, one nine one zero one.

utterance: OK. Thank you so much. And let's see here. I did want to let you know Ms. Johns that you will only pay interest on the amount that you borrow, not the entire credit limit.

utterance: Oh OK. Great.

utterance: All right. And if you could just please send in your supporting business documentation and we will get back to you with the results of your application.

utterance: Sure. Absolutely.

utterance: All right. And is there anything else that I could help you with today?

utterance: no. I'll get those documents sent over right away. And thank you so much for your help. I appreciate it.

utterance: Oh, you're very welcome Ms. Johns. Hope you enjoy the rest of your evening and thank you so much for calling Intellibank.

utterance: Thanks. Have a good one.

utterance: Thank you. Bye bye.


utterance: Hello. And thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: Hello. Well hello Natasha. That's a lovely name. Yes I'm calling to give a stock a stock quote if you don't mind.

utterance: Yes I can certainly help you with that sir. But first I'll need to get a little bit of information from you before I can give you that quote.

utterance: OK.

utterance: All right sir. Can I get your first, last name and date of birth please?

utterance: Yes. My first name is Gabriel. Last name Robinson. Date of birth ten twenty-four nineteen seventy-four.

utterance: All right sir. To verify your name is Gabriel Robinson and your date of birth was ten twenty-four nineteen seventy-four. Correct?

utterance: Correct.

utterance: OK sir. Can I get your PIN for that account in question?

utterance: yes. I have an old PIN. I don't know which one is on file. my old one is seven oh three four oh five. And my other one is four four nine five four nine.

utterance: All right sir. It looks like your PIN has been updated to the four four nine five four nine number. So for future reference, that's the PIN we have on file for you. All right?

utterance: All right.

utterance: OK.

utterance: All right sir. And Could you just All right. And which stock symbol will you be interested in today?

utterance: I'll be interested in the A M Z N.

utterance: All right. You're looking at Amazon stock today.

utterance: Yes.

utterance: OK sir. Just give me one moment while I look up that stock information in our system.

utterance: All right.

utterance: All right. The weather has been so bad here. I don't know if I can stand it much longer. It rained so hard here and then it flooded my entire neighborhood. It it took forever to get the it took forever to get the work. I hoped you have a I hope you're not having the same issue that I was that I'm having here.

utterance: Oh no sir. We actually haven't been getting much rain here but we have been getting quite a lot of cold weather coming through. So I don't know which one's worse. Flooding or actually having ice storms right now.

utterance: wow. Ice storm is terrible.

utterance: Yes it is kind of bad but actually it's gonna get a little bit better this coming week. Now we're gonna get sunshine.

utterance: Oh that's good. That's good.

utterance: Yeah.

utterance: This weather's a little weird this year.

utterance: Yes it is.

utterance: OK sir. I've looked up that stock in our system Currently the Amazon stock is trading at two thousand three hundred and fifty one dollars and ninety-one cents. That is up one point two per cent since the previous closing day.

utterance: OK.

utterance: All right. Is there any more stock you're interested in hearing about today?

utterance: no I I I it yes can I get this information online? do I just go anywhere and is there anywhere else I can is there anywhere else on the website I can get that information from?

utterance: yes sir we do offer this information online. It's available online outside of our site. But if you're a client with our company you can actually log into your online banking account and we have access to this stock market information that's catered to you. Right on our site. You can actually look that up and it'll give you stock quotes for the current business day. And you can actually look up past stock information as well as the valuation over time.

utterance: Oh OK. That sounds good. Sounds good can I ask you can I get one more thing from you?

utterance: Yes sir absolutely.

utterance: All right.

utterance: Can you tell me about the A P. The A A P L.

utterance: OK so you wanna get the evaluation of Apple stock today as well?

utterance: Yes. Please.

utterance: All right.

utterance: Give me just one moment while I look up that information. All right sir. Looks like Apple is trading up today. current evaluation is three thousand four hundred twenty-nine dollars and fifteen cents. That is up one point three per cent since the close of business the other day.

utterance: Oh OK. So that's pretty good.

utterance: Yes. It's actually doing pretty well.

utterance: I'll go with them.

utterance: Yeah. So it was actually down a week ago by one point nine percent so it's actually been doing very well going up now.

utterance: OK. That sounds good right there.

utterance: All right sir. Is there any more stock quotes you'd like to know today?

utterance: no that's that's all I'd like to know today.

utterance: All right sir. Thank you so much for giving us a call today. I'd like to remind you that we have also that information online as well. You can actually get that information through your through your immediate account. And if you'd like to, we can you can call us anytime day or night and we'll be able to give you this information as well.

utterance: OK. I will be calling you back.

utterance: All right. Thank you so much Mr. Robinson for your time and patience. Again, my name was Natasha. And I hope you enjoy the rest of your day.

utterance: Thank you Natasha.

utterance: Thank you sir. Bye bye.


utterance: Hi thank you for calling Intellibank today, this is Heather how can I assist you?

utterance: Hi I'm calling I want to check the available balance of my Business Palladium card. My Intellibank Business Palladium card. Yeah I need to check the available balance if I could.

utterance: Mkay I'm just trying to we don't really do you mean the Business Platinum card? Is that what you're calling about today the Intellibank Business Platinum card?

utterance: Yeah, actually yeah. That's right. The Business the Business Platinum card sorry. Yeah.

utterance: Thank you.

utterance: No it's fine. It happens all the time actually.

utterance: Oh OK.

utterance: Yeah.

utterance: Yeah. Maybe you should consider getting a palladium card. Really, I don't know if it. Is that more expensive than platinum these days? Would that be higher? Or. Or. Or what? I mean.

utterance: Yeah that's good. maybe .

utterance: Do you have

utterance: Palladium invested? Because I have portfolios if you're interested.

utterance: Oh wow. OK. yeah that's not something I personally have, but that's great and you know we do have a whole wealth management department as well if you'd like to speak to someone in that department after me.

utterance: Oh really. OK yeah, that might be that might be something. What are the steps of. How would you be able to transfer me over? And also do you do do you do personal banking?

utterance: We do not do personal banking. We are only doing business banking at Intellibank.

utterance: OK cool and how would you transfer me to the the what's it called?

utterance: Well we do have a wealth management department but I believe that you wanted to speak about your Intellibank Business Platinum card today. So after I assist you I'd be more than happy to transfer you over.

utterance: Wealth .

utterance: Yeah that'd be perfect. Yeah, yeah OK.

utterance: OK great. let me get some information from you. What is your first name?

utterance: George.

utterance: George. G E O R G E?

utterance: Yep.

utterance: OK. Your last name?

utterance: Michaels.

utterance: Is that M I C H A E L S?

utterance: Yeah.

utterance: OK. What is your date of birth George?

utterance: and

utterance: And it's and it's and it's Michaels. With an S. Not Michael. Like people make that mistake all the time.

utterance: Oh right. Yeah.

utterance: Like

utterance: I'm not I'm not George Michael. I'm George Michaels. You know what I mean? And and I get. Yes I get the joke right. You know? It's yeah. I get the joke.

utterance: OK.

utterance: Got it. Yeah.

utterance: Yeah.

utterance: I bet I bet you hear it all the time.

utterance: I do yeah.

utterance: Yeah.

utterance: But it it's Michaels, so.

utterance: Yeah, very close but still different. Cool.

utterance: Mm.

utterance: Mhm. My close friends call me G, so then there's no mistake .

utterance: Oh

utterance: There you go.

utterance: Yeah.

utterance: That's easy to just sort of.

utterance: Yeah.

utterance: Bypass that. Good, well thank you for calling in tonight George. what is your date of birth?

utterance: it's it's ten five nineteen eighty-six.

utterance: Mkay.

utterance: Sorry I got sidetracked by my cat. It's like totally judging me.

utterance: Oh wow.

utterance: You know how cats are. Just sit in the windowsill and just judge all day.

utterance: Yeah. I have one too so I understand.

utterance: OK.

utterance: Yeah. What is your PIN number?

utterance: my PIN number is seven, seven, seven, seven. Although I might change that as some point. But for now it's it's it's fine.

utterance: Yeah, I mean you know we do recommend people put different numbers in there just so it can't be for security purposes.

utterance: Mhm.

utterance: So it can't be easily guessed. So anytime you want to change your PIN you know if you decide to do that today or another time just let us know.

utterance: OK I appreciate that. Yeah that's. I go to Vegas like all the time and it's just like call me superstitious but it's like seven, seven, seven, I play the slots like boom slots. Hasn't hit yet, but that's what I'm waiting on.

utterance: Well hopefully you know I'll be sending you some good vibes. Hopefully the next time you're in Vegas it'll. The sevens will come up for you.

utterance: Yeah.

utterance: Mhm.

utterance: Yeah I would change my PIN to cherries if that was an option. Get it? You know it's cuz it's numbers it's not. It's numbers you know, so. Anyway.

utterance: I do.

utterance: Yeah.

utterance: Yeah. Well thank you for giving us that information about you. so what is the sixteen digits of your Intellibank Business Platinum card?

utterance: yeah damn. I need to find that. I'll have to. I don't have my wallet on me. just give me one second all right?

utterance: Mhm. Sure, take your time.

utterance: all right found it. Cat chewed the shit out of it. The wallet but you know. Card's fine.

utterance: I was gonna say we could send you a new card if you need a new card if your cat attacked it.

utterance: Yeah I need can you send me a new wallet? Cuz I'm gonna need that. That's for sure.

utterance: I don't know, I'd have to ask my manager about that one.

utterance: All right my card number is four, two, zero, one four, nine, one, two one, three, four, four, two, seven, two, seven.

utterance: Mkay. Great. All right so we are in your account. what can I help you with?

utterance: yeah yeah I just need the to check the the available balance for the for the that's the Palladium card right?

utterance: Yeah, the Platinum card.

utterance: Oh Plat~

utterance: Platinum, yeah. Sorry.

utterance: Yeah. The you have. the balance right now is one thousand dollars.

utterance: not that's how much I owe or that's the available balance that I could that I could ring up?

utterance: Well, in your Platinum card I mean right now the balance is one thousand dollars meaning that's how much you have spent in this past month. However I am looking at let's see how high your credit goes to, what your OK. You actually could you have twenty thousand dollars available on this card to spend.

utterance: OK.

utterance: OK excellent. All right cuz my business, my whole business is going to Vegas this weekend so.

utterance: Oh wow, OK. Well, again hoping those sevens work out for you.

utterance: Thank you. I really appreciate it.

utterance: Great.

utterance: is there anything else I can help you with today?

utterance: No I think I think that's it.

utterance: OK. Thank you for calling. Once again my name's Heather and good luck in Vegas.

utterance: Thank you.

utterance: All right, bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hello sir. How you doing?

utterance: Doing great.

utterance: Yeah it's it's fantastic. yes. My name is William Jackson and man I am just having one of those days, brother. So

utterance: Aww.

utterance: I'm sorry to hear that, sir. How can I help you?

utterance: Yeah.

utterance: well I need I don't even know how to put this into words but I need something that's gonna be able to get to my my my my employee's payment solution. Make sure that they're comfortable and the compensation is well presented and you know the holidays are coming up. So I have to move pretty quick and pretty fast and we don't have any type of payment solutions that's direct to our employees. So I'm looking for something that that that's fast, secure, and that's gonna get the job done. I just don't know exactly what nor how to take this what direction to go into this right now. So you know? I I Dude I'm just really getting fucking. I mean excuse my language. just it's been one of those days for me. don't know exactly where to get things going. So

utterance: I'm so sorry. Sure.

utterance: Sure. I understand, sir. No problem.

utterance: well I can certainly help you in taking care of your employees. I assume that some type of payroll is what you're looking for assistance with?

utterance: Yes. Yes. Yes and yes.

utterance: Great.

utterance: Well you can certainly set up online bill pay to your employees or I can mail you checks, or you can do that directly yourself.

utterance: Yes, absolutely.

utterance: The. The bill pay is

utterance: I'm sorry to cut you off, but the bill pay. I I tried that and it's not it's not working. So it. It keeps saying error, it keeps saying. And a matter of fact I've actually been waiting. I I I did it once and then I tried. I never got it. It said it went through and then I tried to do it again and and it kept saying error now. So man listen. I'm just trying to get this this done before Thanksgiving and we have a lot a lot of things to do. So everybody's kinda giving me the same information with no type of solution man. So I I you know I need I need some type of assistant that's gonna be able to get things done. We could do what we need to do and get these people paid.

utterance: Mhm.

utterance: Oh, I'm sorry to hear that.

utterance: I understand sir. I'm happy to help you there with that. well I'm sorry that the online portal isn't working for you but we certainly are able to send you out some checks so you're able to hand those off to your employees. Now can I get can I get your name again and your date of birth?

utterance: So.

utterance: Yes. It is yep. Peter Jackson. Zero one fifteen nineteen seventy-nine.

utterance: Great. Thank you sir and can I get the PIN number for your account?

utterance: yes. It is ninety-nine eighty-eight two.

utterance: Got it and how many checks would you like for me to send to you?

utterance: I'm gonna need about at least I'll say four ten.

utterance: Four hundred and ten checks?

utterance: Yes I think that that would be perfect. That way it can roll over and we'll have things you know we'll have everything we need even for the following month. So yes. I think four four ten will be great actually.

utterance: Great. That's perfect. Now can I get your shipping address?

utterance: Yes. You actually can. it is. one moment. Hold on. Let me make sure this is the right one.

utterance: Sure thing.

utterance: OK it is. thirty-eight thirty-two Aspen Court. Malden Massachusetts. ZIP code is zero two one four eight.

utterance: Zero two. Zero one two four eight?

utterance: Zero two one four eight. Yes.

utterance: Zero

utterance: Two one four eight.

utterance: Yes. Zero two one four eight.

utterance: Great. Thank you sir.

utterance: Great and you said you wanted It was four hundred and ten checks sent to that address?

utterance: Four ten.

utterance: Yes, yes, yes.

utterance: Sir, yes sir.

utterance: Fantastic. And just that address? You know we do offer shipping to multiple locations in case you have other offices? OK, fantastic.

utterance: No no no no, no.

utterance: No I I I just want it to be at this one. That way.

utterance: Excellent.

utterance: You know things are rolling and we can just have everything in house. That way we don't have to run around with our heads cut off when something happens. We're we're planning ahead here. So we don't wanna do that but Yes! If you could send the four hundred and ten to that address. Now when? What day? What time? Is there a track or anything that I need to be able to track my ordered checks?

utterance: I understand, sir. I understand.

utterance: Sure.

utterance: It typically takes forty-eight hours for checks to be sent out. and if you go to that same website Intellibank dot com and log onto your account you should be able to track the status of those checks.

utterance: Awesome.

utterance: Fantastic. Is there anything else I can help you with today?

utterance: No you you've actually been a blessing man. I greatly appreciate everything. Thank you so much.

utterance: Excellent. Well I'm glad we were able to take care of that and I hope everything works out with these checks and please let us know if there's anything else we can do to assist you in your business needs.

utterance: Thank you so much. I greatly appreciate you taking the call and helping me and I'll make sure to respond to the survey, man. So thanks.

utterance: Excellent. Perfect. Have a great day sir.

utterance: You, too.

utterance: God bless.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yes, I would like to apply for a term loan.

utterance: OK, I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer I call you Jill or Mrs. Baker?

utterance: It doesn't matter. You can call me Jill.

utterance: Thank you Jill. So just real quick here. You're wanting to apply for a term loan. Is that correct?

utterance: Yes, that's right.

utterance: All right let me get some information from you here real quick. What is your account number?

utterance: So our account number is three four six zero two nine nine eight and my social is six five seven nine zero seven three eight nine.

utterance: Thank you Jill. And what is the name of the business this is under?

utterance: It's Johnson Controls.

utterance: All right. Johnson Controls. OK Jill what is your date of birth please?

utterance: It's March second of nineteen ninety-two.

utterance: And it looks like for security purposes your account has a four digit pin number on it. Could you also share that pin number with me as well?

utterance: Yes, it should be six four seven eight.

utterance: Thank you. And what city and state are you calling me from?

utterance: It's Kansas City, Missouri.

utterance: And what is your street address?

utterance: My address is five three nine Houton Road, Kansas City.

utterance: Thank you. And what is the ZIP code there?

utterance: That's seven three eight two zero.

utterance: OK. Just wanna confirm real quick here too. So your social security number you said earlier was six five seven nine zero seven three eight nine. Is that correct?

utterance: Yes, that's right.

utterance: OK, could you also provide me your driver's license phone number? I'm sorry your driver's license number not your phone number. I apologize.

utterance: Yes, it's M nine three seven zero zero two zero zero.

utterance: Ok, and what state is that license out of?

utterance: Actually I'm so sorry my DL number's actually R nine three zero zero two eight eight nine. I'm sorry I I had the wrong one and it's it's a Missouri license.

utterance: That's OK. No problem at all. Jill are you the only owner of the business?

utterance: Well an LLC but yes I'm the only owner on the LLC.

utterance: OK and when did your business open?

utterance: It opened in October nineteenth of two thousand and twelve. I'm pretty sure it was the nineteenth but it was October.

utterance: OK. Can you tell me do you happen to know what your business gross is annually? Like what your gross annual income is for the business?

utterance: So I believe last year we did around five hundred and eighty-nine thousand.

utterance: OK. And what is your tax ID number Jill?

utterance: So my Missouri tax ID number is seven three eight eight two nine zero.

utterance: OK. I just wanna verify again real quick too. So the name of the company is Johnson Controls. Is that correct?

utterance: Yes, that's right.

utterance: Can you share the address of the business with me?

utterance: Yes, it's eight three seven two Hillshire Way, Kansas City, Missouri. It's eight three six seven two.

utterance: Thank you. Can I also confirm an email for you?

utterance: Yes, it's J is in Jen Baker at Johnson Controls dot com.

utterance: J Baker at Johnson Controls dot com. Was that correct?

utterance: Yes, that's right.

utterance: Thank you Jill. Can I also ask you why you were seeking this loan?

utterance: Mainly like I said we're just trying to grow our business. You know possibly just just build up our business a little bit.

utterance: I can totally understand that. Can I ask you today too like how much are you looking to borrow for this loan?

utterance: Hopefully around like a hundred thousand.

utterance: OK. And what kind of terms are you looking for on this loan?

utterance: I don't know for sure but I was thinking about maybe five years. Like getting it paid back in four five years.

utterance: All right. Got all this information for you in here. If you can give me just a second I'm what I'm gonna do is gonna go ahead and send this through to see if I can get a preapproval for you. So if you give me just a moment I'm gonna get that processed. OK?

utterance: OK. That's great. Thank you. Are you here in Kansas City?

utterance: Yes, yes I am.

utterance: So have you heard are they have they called off the storm today? I checked I I've been watching the weather but I wasn't sure if they called it off.

utterance: So I checked about an hour ago and they were still expecting it around four p.m. today. it said it was like going to be like ninety mile an hour winds.

utterance: I pulled all my wickers back. I didn't want them. I didn't want them out today. So I'm gonna send everybody home early today to get in front of the storm.

utterance: I don't get off until three p.m. today. So I'm hopefully that hopefully I'll beat it beat it too if it's not coming in till four but it's really nice that you're sending everybody home trying to keep them safe.

utterance: Thank you. I just didn't want anyone to get hurt but I hope you get home in time as well.

utterance: Aww thank you Jill. I appreciate that. OK Jill so I did get the preapproval for this loan. It was accepted. So what I'm gonna do now is I'm gonna send you through to speak to one of our loan agents. And they'll gather some additional information from you. Work on processing that loan for you. OK?

utterance: OK, thank you.

utterance: OK Jill was there anything else that I could do for you today before I transfer you?

utterance: No, I think that's everything. I appreciate it.

utterance: No problem at all Jill. Thank you for choosing Intellibank. You have a great day, OK.


utterance: Thank you for calling Intellibank, how may I help you?

utterance: Hello this is Dominic Jones. I'm calling in regards to I need something that's going to show all what's been going, what's been going out a kinda. All over the place a little bit today so oh wait this is market intel correct and oh yeah well.

utterance: No this is Intellibank actually.

utterance: Oh my gosh! I I apologize no what I need to do I I was talking to the wrong my bad, my bad. No.

utterance: Gotcha.

utterance: No .

utterance: Yes Intellibank.

utterance: Intellibank I I need to pay my credit card, yeah that's what I need to do

utterance: That's fine. Can I have your full name and date of birth?

utterance: Oh yes Dominic Jones and my date of birth is zero two eighteen nineteen eighty-three.

utterance: OK and can you give me your credit card number?

utterance: Yes credit card number is forty eight thirty-three seventeen oh two zero six eighty-eight zero seventy-seven two.

utterance: Thank you and expiration?

utterance: expiration is zero six two thousand twenty-five.

utterance: And then the the CV code. CVV.

utterance: Yes it is twenty one.

utterance: It's a it's a three digit.

utterance: Yeah yeah it's my bad it's zero two one.

utterance: Zero two one great and can I get your pin number?

utterance: Yes pin number is twenty-two seventy-seven.

utterance: Fantastic. it looks like the balance you have right now is two thousand dollars. And eighty-seven cents. Would like to pay the full amount or would you like to make the minimum payment of fifty-six dollars.

utterance: OK.

utterance: I would like to. Yeah I I think I would like to pay it all of actually. I think that would be easy for me,

utterance: OK.

utterance: Great.

utterance: Can you hold on real quick?

utterance: Sure.

utterance: OK better.

utterance: Hi.

utterance: All right all right OK yes sir. So what was the thing that you needed?

utterance: yes! I only needed your. I'll be asking by checking account.

utterance: Oh yes! Yes, yes, yes. So, wait I gave you my checking, I gave you my PIN.

utterance: Correct.

utterance: That was.

utterance: Your that was your credit card.

utterance: OK you need the PIN.

utterance: I'm no actually I need the account that you're paying off the credit card so I need your checking and routing number.

utterance: Oh OK, OK.

utterance: Oh yes yes it is five one six seven four three three three eleven and the routing number is nine two eight three five five two.

utterance: Great. And this payment will take effect today is that correct?

utterance: Yes it'll take effect today and even if I did a payment plan it. What is the interest on it? if I If I did want to pay the whole thing off today.

utterance: There's a three percent interest on any remaining balance after the due date.

utterance: OK. Got it all righty.

utterance: So gonna be paying the entire balance? Hold on for a moment while I process that. Great. Thank you. It went through and there is of course the option to make a recurring automatic payment on this card on the due date, would you like to set that up? Or do you want to just keep paying each month.

utterance: Yes sir.

utterance: No no I I just, I'd rather be done with it and you know just get done with it mehn.

utterance: Right.

utterance: Oh no I mean that I can set up an automatic payments so that you don't have to remember to make a payment every month, you can just automatically pay the full amount.

utterance: Oh.

utterance: You know what? That that would be.

utterance: that'd be good.

utterance: OK great.

utterance: well I'm gonna. That is gonna take effect next month so this is still gonna go through for this one time payment and then starting next month you'll be on automatic payment so you don't need to remember to call in by the due date, it's just gonna automatically deduct from this checking account.

utterance: OK.

utterance: Mhm.

utterance: Got it.

utterance: Great. Is there any other information I can give you or help you with today?

utterance: Nope I think that'll be it mehn, thank you so much I greatly appreciate you.

utterance: Excellent thank you and as always you can always go on our website Intellibank dot com to take care of all these banking needs or you can always give us a call back.

utterance: All righty thank you.

utterance: Thanks.