utterance: Thanks for calling Intellibank, this is Jerry. How can I help?

utterance: Yes, I'm calling because I need to change my delivery method on go paperless.

utterance: OK, and I'll be happy to help you with that ma'am. If I can just ask, what is your name?

utterance: Evelyn Richards.

utterance: Terrific Ms. Richards, and what is the name of the business that you have with us?

utterance: Jessie's Eatery.

utterance: OK that's Jessie's Eatery Ms. Richards, is that correct?

utterance: Correct.

utterance: Alright, and if I'm understanding this correctly Ms. Richards, you wanted to change how you receive your statement from us for your account?

utterance: Yes.

utterance: Terrific, I'll be more than happy to assist you with that. And let me just ask a couple of bits of information so that I can pull up your account Ms. Richards.

utterance: Yes because, you know, I I really don't like computers, you know, that much and my assistant set it up and I like the bill.

utterance: Fully understand, I can understand wanting to have that certainty that you've gotten it however you choose and that's why we want to, of course, make it as convenient and easy as possible for you to do business with us here.

utterance: Yes.

utterance: Let me just ask ma'am, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: OK, and again the name of the business is for Jessie's eatery?

utterance: Yes.

utterance: And what is your PIN number Ms. Richards?

utterance: One seven seven three.

utterance: OK I understand, that's one seven seven three is the PIN number?

utterance: Yes.

utterance: And Ms. Richards, you said you wanted to change the statement of how you receive your business preferred checking statements monthly?

utterance: Yes.

utterance: Right now I see that we're sending that, as you mentioned, by email and you wanted to change it to receiving that by mail?

utterance: Yes.

utterance: OK well I'll just need to ask what the mailing address is that you want your statement sent out to. do you have your mailing address for us there Ms. Richards there for Jessie's Eatery?

utterance: Yes, I do.

utterance: OK, and what is your mailing address?

utterance: One zero seven five, Layman Court Oklahoma City, Oklahoma.

utterance: OK that's one zero seven five, Layman Court Oklahoma city Oklahoma. Is that correct?

utterance: That is correct.

utterance: OK terrific, and let me just pull this up here and get this processed for you. As a matter of fact, I actually just want to make sure this is for the correct account because I see you have several accounts with us. You have cards with us, a loan with us as well as the account, what is the account number for your business preferred checking account?

utterance: Nine eight four six five nine.

utterance: Terrific, OK. That's nine eight four six five nine?

utterance: Yes.

utterance: Let me ask you Ms. Richards, did you want to change how you receive your statement for your checking account or for all of your accounts with us?

utterance: All of them.

utterance: OK, I'll go ahead and update that and make sure that you just receive your statements in the mail for all accounts.

utterance: and Ms. Richards there at let me just ask you quickly are you aware of what the next payment date is on your loan?

utterance: No.

utterance: OK let me just let you know that as I'm looking here, the next payment due date on your loan with us is October the twenty-ninth.

utterance: OK.

utterance: And let me ask is there any is there anything else I can assist you with before I let you go? Because I know that you've got a busy day you know and of course you've been doing business with us for quite a bit of time and you know, the holidays are coming up so I'm sure you gonna be doing a lot of desserts and bakery and and baking of cakes and breads and all of that for the holidays I'd assume?

utterance: Yeah that is the plan, that is the plan. And I'm just also enjoying my pet Rover you know he's just so playful.

utterance: Yeah I mean the the the dogs are I I love dogs probably more than just about any other pet and you know so dog lovers I have a a special place in, they have a special place in my heart there Ms. Richards.

utterance: I totally agree, and listen can you tell me my balance too?

utterance: Certainly, certainly. for the account number you gave me, your business preferred, I see that the balance available, the available balance on your account is three hundred twenty three thousand six hundred ten dollars.

utterance: OK great, that sounds pretty good.

utterance: And is there anything else I can assist you with?

utterance: No.

utterance: Terrific. Well, again, thank you for doing business with us and you have a terrific day.

utterance: You also.

utterance: Bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Holly. How can I help you?

speaker_role: Customer

utterance: Hey Holly, how you doing today?

utterance: I'm doing really well. How about yourself?

utterance: I'm doing really good and don't I mm I'm like I'm like almost scared to say it but as soon as you said Holly like I I thought I thought of the goofy show The Girls Next Door.

utterance: Oh, no!

utterance: Really? That is. I haven't heard that in such a long time. I used to get that all the time. they'd be like is this Holly from The Girls Next Door. But actually I loved that show. I'm a guilty I'm guilty as charged. I loved it. I did binge watch that.

utterance: I'm gonna sound

utterance: I don't know

utterance: If you did but.

utterance: No, I'm gonna say I'm innocent because I I did not get into it.

utterance: Really? But you know Holly.

utterance: I I knew Holly. Yeah. I I knew Holly and it's. All right so when I hear the name Holly I think of that but I but I also think of Holly Hobby. Do you hear that one a lot too?

utterance: Mhm.

utterance: Oh no. I don't. I usually I usually get mostly what it's related to is like Christmas. You know like deck the halls with boughs of holly. Which I love and Christmas is almost here, it's like what like five weeks away? What is it? four or five weeks away.

utterance: I holly yeah.

utterance: That's true.

utterance: Yeah. Six weeks

utterance: Away yeah.

utterance: I love

utterance: Christmas.

utterance: Five weeks yeah.

utterance: So

utterance: Much, like Oh my God. My siblings hate Christmas. I'm the only one that loves Christmas. I have three I have two sisters and a brother. They hate Christmas. They don't like the tree. They don't wanna decorate. They hate celebrating and like my mom is like devastated by them. But I love Christmas. What about you?

utterance: Do you celebrate?

utterance: Christmas? I'm sorry. I don't wanna be politically incorrect. That's another thing like you gotta be like politically correct. Like I don't wanna insult you. You might not celebrate Christmas.

utterance: I do. You. You. No. No. No.

utterance: No. you know what I do celebrate Christmas but it's you know. It's not You may when you've lost some family members and yeah. And then family just due to family drama, you know, it just it just doesn't work out the way it should. It it's really a shame, it's not what the holidays are all about.

utterance: Oh. I'm sorry.

utterance: Right.

utterance: Well, I'm really sorry about that. You should come deck the halls with me. I'm sorry. no that's really inappropriate but. So wait, how can I help you today? What's going on. What can I do for you?

utterance: Wow! Oh right, I.

utterance: All right. So actually, I I think it's it's a pretty easy request. I just wanted to I'm a business customer of yours of Intellibank. And I just I can't find my my loan statement for this past month.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: And I wanted to see if you were able to you know, mail me out one or possibly email me a a loan statement so I have it. So I can make my payment and just keep it for my records.

utterance: Right. Absolutely. I can help you with that right now. So what is your full name and date of birth?

utterance: All right. My name is Nelson.

utterance: OK.

utterance: My last name is Simons S I M O M S.

utterance: OK. Mr. Simons and what's your PIN number?

utterance: it's one five eight two.

utterance: OK. And what is the loan account number?

utterance: All right. That number is zero.

utterance: Mhm.

utterance: Eight eight six.

utterance: OK.

utterance: Three one seven.

utterance: Uh-huh.

utterance: Four five one.

utterance: OK. I'm just gonna repeat that back to you because you broke up a little bit. So I just wanna make sure I have that right. So is it zero eight eight six three one seven four five one?

utterance: Yes. Correct.

utterance: OK. Perfect. OK and then what kind of what delivery method do you want? Do you want me to email that to you? should I?

utterance: E

utterance: Emailed be perfect.

utterance: OK, and do you want a hard copy as well or just want the email?

utterance: Nah.

utterance: Nah. Why waste the stamp?

utterance: OK. What's your email?

utterance: All right. The email is Nelson Simons eighty-two.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK. And is the N capitalized? OK.

utterance: It is.

utterance: All right. So if you don't mind. If you can do this. I would love for you to. Can you is there a way that you are able to check if you just got that email for me. Earlier this morning we had a lot of problems with our server and customers were not getting the emails and then they were having to call back and like waste their time. and I would hate to waste your time. Yeah, so it's. OK. Great. Yeah. Take a look and tell me if you got that for me.

utterance: Oh yeah.

utterance: Oh no no, yes.

utterance: Yeah no. Absolutely. I'm right in front of my computer.

utterance: Let me pull up my Gmail real quick.

utterance: OK. Perfect.

utterance: All right. I have a refresh and voila here it is I got it.

utterance: OK. Great. I'm so glad. Cuz like I said some customers were not getting their emails and that's so frustrating cuz we don't want them to have to call back. That's such a waste of time, you know. But OK. So Mr. Oh my God. I'm like mister mister. I don't even wanna. I'm sorry. After I hang up with you I'm getting another cup of coffee, sorry. But is there anything else I can help you with?

utterance: Yeah absolutely.

utterance: Nah, that's everything.

utterance: All right. Well, thank you so much for calling and have a great weekend.

utterance: You too.

utterance: Bye bye.


utterance: Hello, thank you so much for calling Intellect Bank today, how may I help you?

utterance: Hello, my name is Charlene. and I was wondering I needed help in updating my street address because I recently moved my locations since I noticed that my business is doing much more better as they new streets at work rather than the old street at which I was at.

utterance: All right, no problem I can go ahead and help you update your address. I'm gonna Gather some pieces of information from you first. So, can I have your name and date of birth, please?

utterance: OK, my name is Charlene Peterson. and my date of birth is twenty-ninth December, nineteen ninety.

utterance: All right, thank you for that, and can you spell your last name for me, please?

utterance: It is P E T E R S O N.

utterance: All right, thank you for that and can I have your PIN number, please?

utterance: My PIN number that is three five four six.

utterance: All right, thank you. And Can you confirm for me your current address on file?

utterance: the current address is Nine three three Brookside Street in Texas and the code is seven five zero four one.

utterance: All right, thank you for that. and I can go ahead and update your new address for you, so when you're ready you can tell me your new address.

utterance: OK my new address is two three five Hilltop Street, Gallon City at Texas and the code is seven five zero five zero.

utterance: All right, and just to confirm that is two three five Hilltop Street?

utterance: Yes.

utterance: All right and spelling it is H I L L T O P?

utterance: Yes, that is correct.

utterance: All right. All right, so I've just gone ahead and updated your street address for you for your business, so now that will be the address on file, and I have removed the old one. would you like any other updates to any of your personal information?

utterance: No, that That was it for now.

utterance: All right, no problem.

utterance: Yeah, and how is the weather over there?

utterance: Oh, the weather is so great, thanks for asking. It's very warm and sunny lately, how's the weather with you?

utterance: Oh, hates also the sunny and warm, a great whatever it might say.

utterance: Yes, it's very great compared to all the rain we've been having recently.

utterance: Yeah, it's a good therefore way for me to get more from it. .

utterance: Absolutely. would you like to know more about online banking so you could update your address or any other pieces of information easier in the future?

utterance: I'd like to know more about it.

utterance: Absolutely. So we offer an app through the App Store. Or you could access your account online through our website. And you could update your information on either of those platforms.

utterance: Oh, I can update any information that I feel necessary at any time without being inconvenience?

utterance: correct, so you could update your address, your email address and phone number however if you would like to update your PIN you would have to call us for that, or go to a nearby branch.

utterance: Oh, okay. Only the PIN that I'll have to come to the branch to update.

utterance: either you come to the branch or call us through customer service because it is a more secure piece of information so you would have to talk to either a representative to make that change.

utterance: that's OK so for other things like, maybe transferring cash or maybe depositing cash I don't really need to come to the branch, or call Call the customer care, right?

utterance: So, if you would like to deposit cash, you'd have to come in to the branch or go to a nearby ATM machine, however, if you would like to deposit checks or make a transfer between accounts, you can do that all through online banking.

utterance: Oh OK, that's good to know. So I can make So I can use it to make transfers either locally or internationally, right?

utterance: Correct.

utterance: OK. Thank you that's good to know.

utterance: Absolutely, and is there anything else I can help you with today?

utterance: No That was it for now.

utterance: All right no problem, have a great day, take care.

utterance: Thank you. Thank you for your service.


utterance: Thank you for calling Intellibank, my name is Steven. How can I assist you today?

utterance: yeah I was looking online and I seen something about your Wealth Investment account and I was wondering if you could tell me some more information.

utterance: I certainly can sir so yes we do offer an Investment Wealth Management account and through that account you would be able to purchase stocks, sell stocks, bonds management manage your investment portfolio all through there and we do offer a low point two percent brokerage fee on all transactions so it's very competitive and low rate for those does that answer any of the questions that you had?

utterance: yeah that that sounds pretty good but I I think I just want to get an get my investment report.

utterance: OK I can certainly get you with that can I have your name please?

utterance: Dan Thomas, T H O M A S.

utterance: Thank you and your date of birth?

utterance: May twelfth nineteen sixty.

utterance: Thank you and your PIN number sir?

utterance: One zero six two.

utterance: Great and then can I have the account number for your investment account?

utterance: OK hang on a second.

utterance: No problem just let me know whenever you're ready.

utterance: OK I'm ready.

utterance: All right sir if you can give me that account number?

utterance: Seven three zero six nine five six eight two nine.

utterance: OK that's seven three zero six nine five six eight two nine. Is that correct?

utterance: That's correct.

utterance: Great. And so you're wanting an investment report for that account what period would you like that investment report to be for?

utterance: how about the last twelve months?

utterance: OK and did you want that year to date or did you just want it from the first of the last twelve months?

utterance: From the first of the last twelve months.

utterance: All right let me get that set up OK and would you like this mailed or emailed or both?

utterance: Let's do both.

utterance: OK and what email address would you like that sent to?

utterance: Thomas Customs at Gmail dot com.

utterance: All right and did you need that to any additional email addresses today?

utterance: No.

utterance: OK and then what address would you like them mailed to?

utterance: Seventy-six Sunbeam Drive, Canyon Country, California. nine one three eight seven.

utterance: All right that's seventy-six Sunbeam Drive Canyon Country, California, ZIP code nine one three eight seven. Is that correct?

utterance: That's correct.

utterance: All right and any additional addresses to have them mailed to?

utterance: no.

utterance: OK. All right. I have got that report ready to go and be sent out so you should receive it in your email in the next within the next thirty minutes and then the mail copy should arrive within three to five business days.

utterance: All right that sounds great. Your day going pretty good so far?

utterance: Yes sir my day has been pretty great how's your day been going?

utterance: Oh not too bad.

utterance: Well that's great. Is there anything else that I can assist you with today Mr. Thomas?

utterance: yeah I'd like to have some more info on your online banking.

utterance: OK well yes we do offer online banking as a free service to our customers and I do encourage all of our customers to take advantage of it through our online banking portal you're able to manage most every aspect of your accounts that you have with us from paying bills to checking balances, transferring as well as opening new accounts, applying for loans setting up appointments with our specialists you can really do just about everything on there with it.

utterance: Well that sounds like a good deal can you set me up for that today?

utterance: I would be very happy to set that up for you Mr. Thomas. Gimme just one moment to switch my screens All right sir and the email that you provided earlier Thomas Customs at Gmail dot com Is that the email address that you would like to have associated with your online banking account?

utterance: Yes.

utterance: All right so I will send an email to that account to that address and you should receive that here in just a few minutes and in that email there will be a link that link is time sensitive so do click it as soon as possible and upon clicking that link you will be taken to the online banking portal where it will provide you with your user name and ask you to create a unique password for your account and once you have done that it will guide you through the rest of the process.

utterance: All right that sounds pretty easy.

utterance: Yes sir. Is there anything else that I can assist you with today Mr. Thomas?

utterance: I don't believe so.

utterance: All right well thank you for choosing Intellibank and you have a fantastic day.

utterance: All right thank you.

utterance: Thank you, goodbye.


utterance: Hello thank you so much for calling Intellibank how can I help you today?

utterance: Oh OK hi I keep hearing about different values about a certain stock could you help me with that?

utterance: Yes absolutely I could help you with that. Would you like to get a stock hold then?

utterance: Yes I'd like that please. Because my one one one of my friends keep telling me one value and another and another and another one tells me a different value so I really don't know.

utterance: Absolutely I could go ahead and help you with that first I'm going to ask you some information information. so first could I have your full name please?

utterance: OK my name is Saleen Peterson.

utterance: All right thank you and could I have your date of birth please?

utterance: that would be on the twenty-ninth of December nineteen ninety.

utterance: All right thank you for that. all right and could I get your pin number?

utterance: Oh hold on a minute.

utterance: Yes no problem.

utterance: OK that would be two four one three.

utterance: All right thank you for that. All right and could I also just verify your email address for me?

utterance: OK that'll be Shapete that is S H A P E T E at Yahoo dot com.

utterance: All right thank you for that. All right and can I get the symbol of the stock you would like to get the stock for?

utterance: OK that'll be T S L A.

utterance: All right thank you I will just look up that information now. All right so I see that the value for that stock so the stock put will be one thousand dollars.

utterance: Oh thank you for that and I was wondering how often does the stock quote change?

utterance: Also the stock quote for a certain stock changes everyday and it just depends on the market and supply and demand so it it changes everyday.

utterance: OK thank you for that and the other question will be is there any is there a way to find out about this stock quote?

utterance: Oh yes absolutely you could find it easy you could find an easier through our online means using online banking so would you like to know more about that?

utterance: Yes please.

utterance: Absolutely so with online banking you could download the app and within the app you could find the stock hold for a certain company and you could also do online banking such as checking your account balances your transactions your your account so making payments for your loan or your credit card and you could also do check deposits or make a transfer and you can update your information as well such as your email address or phone number and you could do all this as well on the website you can also get stock quotes on the website however on the website you cannot make a check deposit however you can everything else.

utterance: Oh that's good to know so I can just check it up on the website or on the app and it I won't be charged anything right?

utterance: Correct you will not be charged.

utterance: Oh that's good to know and if say the app on Google Play Store right?

utterance: Correct yes it's it's on Google Play as well.

utterance: Oh that's good I'll definitely look look it up and start choosing it.

utterance: Absolutely and if you have any questions at all while your using it or setting it up you could always call us back and we can help you out.

utterance: Oh I'll I'll definitely take you up on that in case I come across anything I don't understand on the app.

utterance: Absolutely all right well no problem have a great day.

utterance: Thank you and you too.


utterance: Thank you for choosing Intellibank. Where we value our customers. This is Brenda how may I help you?

utterance: Yes. Sorry I wanted to make a payment for my credit card.

utterance: OK. I can help you with that. Who am I speaking with today?

utterance: It's Jil Baker.

utterance: And do you prefer that I call you Jill or Miss Baker?

utterance: It doesn't matter you can call me Jill.

utterance: All right Jill. So what you want to make your credit card payment. Is that correct?

utterance: Yeah that's right.

utterance: OK. So Jil I also wanna while have you on the phone recommend our automatic account payments for you. It's basically where we set up your accounts so that your payment drafts every month on a due day.

utterance: This way you don't have to worry about going anywhere manually making your payments. Would that be something that might interest you?

utterance: I don't really think so I I don't want to do it now but maybe eventually later on I'll be I'll be interested.

utterance: OK. That's no problem Jill. I can I can go on and just take this payment from ya I just need to get some information from you real quick OK? So what is your account or your credit card number?

utterance: Can you hold on just a second while I look at that. Give me one second to grab my card.

utterance: so It's three four six zero two nine nine eight eight.

utterance: All right Jil. And what is the name of your business?

utterance: It's Johnson Controls.

utterance: And Jil can I get your date of birth and social security number?

utterance: Yeah. So It's March second nineteen eighty and my social is two eight three eight four two eight four zero.

utterance: OK. And it looks like your account has a four digit pin number on it for security purposes. Could you share that pin number with me as well?

utterance: Yeah. So that's six three nine zero.

utterance: OK.

utterance: And Jil are you wanting this payment to draft from your Intellibank preferred business checking account?

utterance: No I need it to draft from another account that I have with Winslow if I could.

utterance: Yeah. We can do that for you. So is that a checking or a savings account at Winslow bank?

utterance: It's a checking account.

utterance: And is that account in your name or in the business name?

utterance: It's just in my name. It's a personal account.

utterance: Okay And what is the routing number for Winslow bank?

utterance: So It's three seven two eight two nine nine nine zero.

utterance: OK. And what is your account number?

utterance: So the account number is nine three zero two nine zero zero zero nine.

utterance: OK.

utterance: I'm getting that payment made for you now. Give me just a second OK?

utterance: and Jil whenever you're done I will send you a receipt for this payment once this processes. Can I also get an email address for you?

utterance: Yeah. So It's Jay Baker at Johnson controls dot com. So It's Jays and Jil Baker Johnson controls dot com.

utterance: OK. I'm getting that payment processed for you know.

utterance: OK. Thank you. Are you in Kansas city?

utterance: I am.

utterance: Is it snowing where you are?

utterance: So It's not snowing, It's really cold here but It's not snowing just yet.

utterance: OK. So I've been stuck in Denver for like two days because of the weather here. It's been It's been massively bad they've had ice and just really bad storms all over the place. So all flights have been grounded since Wednesday. So I'm I'm like three days delayed now on getting home.

utterance: Oh making it worse. That's horrible I know that, I know how beautiful it is though in Denver especially with the snow. So I mean that's great that you get to you get there to see that but it's It's obviously really hard to be away from home I'm sure.

utterance: Oh absolutely. So I have children you know just been away from my children for this amount of time and I I don't really know when they'll open the flights back up. I've just kinda been in in limbo at the hotel since then.

utterance: Well, hopefully that clears out for you soon and you're able to get home and then you don't come home to snow here too Jil.

utterance: Jil I do have that payment made for you and I have that receipt sent for you I do wanna let you know to like in the future if you wanna make a credit card payment and you have access to online banking you can actually do that by going to the online banking portal and at the top of the page when you log into your account there'll be tabs. And each one of those tabs will be for each one of your accounts with Intellibank. So there should be one up there for your credit card you will just select that option. I mean you can actually go through and choose the pay card option. I'll give you an option to pay your monthly payment or your or your total balance due on your cards. So It'll give you two options there and you can actually process payments through there if you need to set up an additional payment option for Winslow bank, we can, you can do that through the online banking portal as well or you also have that option to the automatic automatic payments like we just discussed a moment ago.

utterance: OK. Thank you I appreciate all that.

utterance: All right. Jil so I've got everything sent over to you. I've got that receipt sent over to you. another thing I wanna let you know is that because this a payment processing from from an outside banking source. I'm going to have to send you a confirmation email and essentially what that confirmation email is, is just an acknowledgment saying that you've given us permission to run that bank account to process that payment for you so when you will receive that in the email as well if you can just click on the acknowledgment for that then once you do, the payment will be processed and then everything else should be set up it, the payment process for four hundred and two dollars and twelve cents for that credit card payment and the receipt for that has also been sent to ya. So you should get everything in an email again even though you're getting that receipt the payments not technically processing until that acknowledgment has received saying that you've permitted us run that for Winslow bank.

utterance: So you'll get a receipt from us and It'll show our pending status and you may or may not receive your receipt after that once It's completed but if for some reason you don't see that draft from your Winslow bank account over the next day or so please give us a call back but it should drop draft here I would say fairly shortly after you get that acknowledgment returning to us or is there anything else I can do for you today Jil?

utterance: No I don't think so actually I don't think so that seems like It's very good very good news. I'll go ahead and have it check that email get the acknowledgment sent back to you and then we'll get that set up. I appreciate all of your help today Brenda.

utterance: No problem at all Jil. Thank you for choosing Intellibank and you enjoy your day.


utterance: Hi. This is Robyn Forsyth at Intellibank. How can I help you today?

utterance: Hi Robyn. I am looking for a quick liquidity ratio on my business' assets.

utterance: Of course. I'd be happy to help you with that today. Can I start by getting your full name and date of birth please?

utterance: Yeah, it's Julie Crane. And I was born on December seventh nineteen eighty-four.

utterance: December seventh nineteen eighty-four OK, Julie. I'm gonna go ahead and pull up your account. Can I start by getting your credit card number on file?

utterance: Yeah. The credit card I have here is. The number is five one eight six nine nine eight three eight four one six seven five nine two.

utterance: OK. And that was five one eight six nine nine eight three four. Oh, sorry. Eight three eight four one six seven five nine two.

utterance: Yeah.

utterance: OK. Great. I am going to go ahead and pull up your account, but before we can proceed any further, I am going do need to ask you a few security questions for the safety of your account.

utterance: OK.

utterance: Can I start by getting your PIN number please?

utterance: Sure. Four one nine three.

utterance: Four one nine three. OK. And you set up a security question when you created your account. I'm gonna go ahead and ask that.

utterance: OK.

utterance: What is your mother's maiden name?

utterance: it's Jackson. J A C K S O N.

utterance: OK. Thank you for verifying that for me, Julie. I am able to pull up your account, so give me just one moment please.

utterance: Great. Thank you.

utterance: OK. I am in your account. And is this for Julie's Candles and Things LLC?

utterance: Yes.

utterance: OK. So let me pull up your quick liquidity ratio. OK, Julie. So it looks like right now you're at a four.

utterance: A four. Wonderful. That's really good to hear. Investors will be very happy with that.

utterance: Yes. Definitely. Do you have any questions about that?

utterance: Yeah. how how could I potentially raise it to a five?

utterance: so basically how it works, is we measure your company's assets by the value of your current liabilities. So in order to improve it, you would have to raise your company's assets.

utterance: I see. OK.

utterance: OK. Is there anything else that I can help you out with while I'm on the phone with you?

utterance: Yeah. I think I have a few stocks in my portfolio. I'd just like a quote for Mm I think I have some Apple in there. APL.

utterance: OK. So you said the stock code was do you know.

utterance: A.

utterance: A A P L.

utterance: A A P L. OK. So the current value of that stock is five thousand per stock.

utterance: Wow. You know that I I bought that stock when it was about seven dollars a piece.

utterance: Wow. Well, congratulations. You've definitely increased your revenue from that.

utterance: Thank you. I really didn't think Yeah, it's it's crazy how you just five Wall Street your money and they multiply it.

utterance: Yeah. You're so lucky. OK. So like I said, that was five thousand dollars. And did you want to go ahead and check on ay of your other stock values?

utterance: sure. What I believe I also have some Tesla in there. T S L A.

utterance: T S L A. OK. So it looks like Tesla right now is at three thousand per share.

utterance: Wow.

utterance: Yeah. So you're You're doing very well this year.

utterance: Wow.

utterance: Yeah, I heard that Elon Musk is going to open a new plant for the Tesla car manufacturing in Texas.

utterance: Wow. Yeah, that's very good. And I'm assuming that the stock will probably go up once that's done.

utterance: I hope so. I hope that man makes more money.

utterance: Yeah. More money for him. More money for you.

utterance: Exactly.

utterance: OK. So, going forward, I don't know if you know this, but you you can continue to call us to check your stocks, but you also are you have the option to do that online through your online account. Do you know how to do that?

utterance: Oh. yeah. It's just on it's on the sidebar probably?

utterance: Yes. There's a sidebar that says check assets. And you'll be able to go in there and see all of your different ones, including your different stocks. And once you go on there, there's the stock calculator.

utterance: Great. I will definitely check that out. Thank you.

utterance: OK, Julie. Well, is there anything else that I can help you out with while I'm on the line?

utterance: No. Thank you.

utterance: OK, Julie. Well, you have a lovely day then and we look forward to serving you in the future.


utterance: Good afternoon, thank you for calling Intellibank this is John, how can I help you?

utterance: I John, my name is Stephanie.

utterance: Hi Stephanie how can I help you today?

utterance: I'm calling because I I've seemed to have misplaced my debit card. Not my personal debit card but my business debit card and I wanted to see if there's been any transaction or any like odd, I guess, charges. I just lost it today, so well I can't find it today so shouldn't be that much, I wanted to say.

utterance: OK well hundred percent I can actually help you find that information. Could I get your last name and name of business please?

utterance: Oh yeah, I'm sorry. So my name is Stephanie Garcia and my company's name is Golden State Window Wash.

utterance: Ok awesome, that's a cool name. Is it off of the basketball team?

utterance: Yes actually and we're from the great golden state.

utterance: Oh you're from Alaska?

utterance: That's, oh isn't that California?

utterance: Oh I'm sorry, I didn't know that.

utterance: No no worries, I'm sorry. I'm really bad with history.

utterance: But, yes for basketball, we love basketball. So we use this as a inspiration. .

utterance: Oh, so you. Do you. Do you laugh

utterance: that guy Stiff Murray?

utterance: The. The basketball player?

utterance: Yeah.

utterance: Yeah, he's my favorite player.

utterance: Oh. He he shoots a good lot of good shots. I've watched him a few times. I'm more of a Laker person. I love Kobe.

utterance: I could tell, I could hear it in your voice.

utterance: Take it.

utterance: That you're a Lakers person but it's okay. You know I enjoy to watch all basketball teams.

utterance: Yeah. I think the one I dislike the most is just the Phoenix Suns.

utterance: Oh yeah I agree, a hundred percent. I just do not like them.

utterance: Yeah I I just have something about that Devin Booker.

utterance: Yeah.

utterance: And I'm like that Steve Nash from years ago.

utterance: Yeah, he was a looser.

utterance: That's mean. But yes I agree. He definitely did not.

utterance: He

utterance: Broke my heart a few times in those playoffs, so.

utterance: Oh.

utterance: OK. OK so you're saying that from from trauma.

utterance: Yeah.

utterance: Oh OK. That's .

utterance: But no worries though, let me get that banking information. Sorry going off the tangent. So it looks like that information Oh can I get also, I'm sorry I got off topic, can I get your pin number your security pin number for your account?

utterance: Oh yeah, my security access pin is three six nine seven.

utterance: Ok.

utterance: Wait, wait, wait, no, no, no, it's nine seven six three.

utterance: Ok no no worries. Let me get the the appropriate information in, I'm sorry. I apologize for for laughing during our conversation.

utterance: That's okay.

utterance: So it looks like and you say you lost a debit card correctly?

utterance: So I lost the company's card yeah the debit card today. I just can't find it. I know I used it today at a supply store and that charge should be about two fifty, maybe three hundred but yeah anything else other than that definitely has not been me.

utterance: Ok. I see that there's only one other charge made. I'm not sure it was a supply store, , that was you or not.

utterance: That was me.

utterance: Ok so I don't see anything else that's coming through actually.

utterance: Ok so no other charges or anything, that's good. I'm I'm assuming I just lost it, I just can't find it but I'd rather be safe because I took a look everywhere and I don't want it to be misplaced and somebody use it. Is there any way that I can just get like a new card?

utterance: Yeah. Yeah. One hundred percent. I can dock this one and then have a new one sent out in the next three to five days.

utterance: Printout.

utterance: Ok that works. I don't need it, I mean, I already made this big haul so I don't need it anytime soon.

utterance: No, no worries miss Garcia. So we actually, do you have our mobile application?

utterance: I do.

utterance: Perfect. So we actually integrate it with our new update a way to freeze your debit card or credit cards with us and so you could actually use that information for future reference. instead of having to wait through the call center. Now I know know you probably .

utterance: OK so I can

utterance: Just go on and like lock or kind of like freeze and unfreeze. OK.

utterance: Uh-huh.

utterance: Kind of like compares have integrate in our stuff as well.

utterance: That works.

utterance: Oh okay yeah I mean, it doesn't hurt to give that a try.

utterance: Perfect, is there anything else I can help you with today?

utterance: What's the balance on that banking account?

utterance: You currently have five thousand two ninety-seven.

utterance: Ok that's my balance?

utterance: That is your balance, yes.

utterance: Ok, okay no problem. That's actually.

utterance: And I don't see anything pending as well so that's your current up-to-date balance as of today.

utterance: Ok anything other than when it just spent basically. Ok that works thank you for your help.

utterance: Perfect. Hopefully your team does well this year.

utterance: Thank you.

utterance: You're welcome. Have a great day.

utterance: You too bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. How may I help you today?

utterance: Hello, how are you? .

utterance: Doing well.

utterance: Sorry about that. My name is. Yep, long day but we're here.

utterance: It's all right.

utterance: Oh. That's how it goes.

utterance: Yeah my name is Jason Jason Erics and I'm just here to pay my credit cards man. So.

utterance: OK.

utterance: Yeah I want to make a credit card payment.

utterance: Definitely assist you with that.

utterance: Can you give me the card number?

utterance: Yes I have the card number.

utterance: Card number is Sorry about that seventy-six one five forty-three thirty-three thirty-one eleven six one five four.

utterance: Great and the expiration date?

utterance: It is eleven, twenty-three.

utterance: Fantastic and the three digit code that's on the back?

utterance: Yep four three one.

utterance: Excellent.

utterance: Yes sir.

utterance: can you confirm your date of birth for me?

utterance: Yes. Date of birth is zero two one nineteen eighty-two.

utterance: Great.

utterance: it looks like you have a a current balance of two hundred forty-five dollars and eighty-three cents.

utterance: Would you like to make a full payment of that balance or a partial?

utterance: You know I can't do the full price today but I would like to do the partial. .

utterance: OK what amount.

utterance: Would you like to pay?

utterance: what's your mid? Price or is that fifty?

utterance: The mid? You mean the minimum?

utterance: Yeah.

utterance: Minimum. Yes.

utterance: The minimum

utterance: Price for this is forty-two dollars.

utterance: OK.

utterance: The minimum.

utterance: Yeah then I'll do eighty.

utterance: Eighty. Ok.

utterance: Got it. So I'm making an a payment of eighty dollars and that will be on your checking account or another credit card? Checking. OK. Got it. Can I get the checking number?

utterance: Yes.

utterance: Checking.

utterance: Yeah, checking number is five four three three six one five seven six one one.

utterance: And your routing number?

utterance: routing number is three five eight five two five two one.

utterance: Got it.

utterance: Thank you. so we're making the minimum payment and that affects payment is today. Correct?

utterance: Yes.

utterance: OK and I can set up a recurring payment for you if you like so that there's no.

utterance: You know.

utterance: no, not not yet no. Not yet. I'll just be able to call. I will call in cuz you know now that I'm I'm I'm turning my page man. Making sure no excuse. You know in America man you gotta make sure your credit is right. You gotta make sure your your P's and Q's paying your bills or you get treated like shit you know. You get treated like crap in America if your credit isn't good man.

utterance: OK.

utterance: Well it's certainly is a good thing to keep clean. So I appreciate you doing business with us and and making this payment. is there is there anything else I can help you with on your account?

utterance: Absolutely.

utterance: As you know you can always see all of the information and your transactions and all that for your business online. on our

utterance: I can do it.

utterance: Online huh?

utterance: I didn't even think about that. yeah, everything you can do here you can actually do online, but of course if you need extra assistance always feel free to call in and let us know how we can assist you.

utterance: All right man I greatly appreciate that. That that works very well.

utterance: Absolutely. So is there is there anything else in regards to your business that we can be assisting you with today in terms of loans or payments or just any other business services that we can offer you?

utterance: No I I think well now that I'm on the phone cuz I'm probably gonna end up thinking about this once I'm off the phone but I can just when I do wanna set it up on autopay I can just do that on the phone or are. Do it online or call in?

utterance: yes. Yes, you can do.

utterance: Either one and those will work.

utterance: OK.

utterance: Cool. Cool. Cool. Well that's that's what I wanted to know cuz yeah I'm I'm I'm gonna end up doing that for sure. I'm gonna end up doing that for sure just just not today but we're gonna get it going and so.

utterance: Excellent.

utterance: Yeah man, trying to buy a house. Trying trying to change my life.

utterance: Well we do offer loans so please keep us updated with your your business needs and we will certainly be able to assist you with those as best we can.

utterance: Well you know what I'm going to do that. I'm gonna make sure I keep everything in house now man so that'll be my next goal is to get a loan and you know first time home buyer.

utterance: So Excellent.

utterance: Excellent. Well I wish you luck with that and I thank you for doing business with us and making payment today, and we look forward to talking to you in the future.

utterance: Yes Sir thank you so much. I greatly appreciate your help and yeah I'll be talking to you next week.

utterance: Excellent, thank you.

utterance: All right. God bless.


utterance: Hello, my name is Susan Maccabee.

utterance: Hello, how are you doing, sir? this is Terrell Owens.

utterance: Yes.

utterance: Wonderful,

utterance: Well this is Intellibank, thank you so much for calling us.

utterance: Th-

utterance: Thank you for having me, man. What's going on? How are you?

utterance: Doing wonderful, doing wonderful can I start off by getting your full name, please?

utterance: yes, Terrell Owens.

utterance: Terrell Owens. OK. Fantastic.

utterance: Oh, and my PIN, my customer service number i-, or my customer number is member number is two four eight one five six six one. Birth date is zero eight twelve, nineteen ninety.

utterance: OK, wonderful. I just need the birthday, I just need the the birthday I'm also going to need your PIN, it's a four digit number.

utterance: Eleven eleven.

utterance: All right, that is correct, also going to need to know what city you are located in.

utterance: I'm in Los Angeles.

utterance: All right, can you please provide a ZIP code?

utterance: Yes, ninety-three zero five one.

utterance: OK, and can you please confirm the last four digits of your social security number?

utterance: Yes, it's forty-four thirty-three.

utterance: All right, thank you.

utterance: How's

utterance: Your day going, my man?

utterance: Having a wonderful day m- my name's Susan

utterance: Hello, oh, hello Miss Susan sorry about that.

utterance: No not an issue at all. It's it's OK. Having a great day, just, you know, helping customers so, you know, definitely brings a lot of joy to my day. can I get your driver's license number, please?

utterance: Yes, my drivers license is YT four eighty fifty-five thirty-six one

utterance: All right, got that. All right, fantastic and in, is this is this a business account?

utterance: Yes, it is.

utterance: All right, wonderful. Could you please provide the tax ID number associated with this account?

utterance: Yes, Q forty-five seventy-six one.

utterance: All right, fantastic,

utterance: And, and I needed, I needed the, the, I wanted to request a credit report and get a Treasury bond yield

utterance: OK, we could do both of those things. so I'm gonna need to confirm the business address on file. Can you please provide that?

utterance: OK, great.

utterance: You said what now? You broke up.

utterance: The business address that we have on file.

utterance: Yes, it is forty-five fifty, Parent Street, Los Angeles, California, ninety-three, forty-five, six.

utterance: Fantastic, and the is there a is there a business name that you can provide for this account?

utterance: Yes, it's Flies Financial

utterance: Got it. And, are you the sole owner?

utterance: Yes.

utterance: All right, fantastic great, I see here, I'm bringing up the information and then the establishment date, can you just confirm the establishment date for me, please?

utterance: Yes, it is two thousand twelve January first.

utterance: Got it, fantastic. Have that here, OK, and then just confirm one last thing for me and that is the gross sales.

utterance: Yes, we're at kinda had a low end a little bit last year due to COVID but we, we did about three point five billion.

utterance: Three point five billion, whoa, that's that's OK, fantastic, so we do have your account here. And you said that you were interested in, in requesting a credit report.

utterance: Yes.

utterance: All right, we could certainly provide that. This, our records indicate that this would be your first credit report of the year.

utterance: Mhm.

utterance: so this credit report will be this, this credit report will be complimentary.

utterance: OK, cool.

utterance: so yes, thi- this is the complimentary credit report and we can send that to your business address, or would you prefer to receive that via email?

utterance: Mhm.

utterance: let me get via email.

utterance: Via email?

utterance: Yeah.

utterance: OK we could definitely do that, all right, so it'll be sent via email, and the email on file is dogecoinkiller?

utterance: Yeah, yeah, that's one.

utterance: YouTube dot at at at, excuse me, at at?

utterance: Gmail dot com.

utterance: Gmail

utterance: Dot com. All right, perfect. so we I'll be sending it off to that and then you requested a Treasury bond yield.

utterance: Yeah.

utterance: I need a treasury bond yield.

utterance: Yeah.

utterance: OK, so we could go ahead and submit an application for that and that'll also be the confirmation that will be sent to the same email, is that work for you?

utterance: That's beautiful, thank you man so much. I greatly appreciate

utterance: Thank you

utterance: For banking with us, thank you for calling us and you can reach out at any time if you have any more questions.

utterance: All right, Thank you so much, sir.

utterance: Have a wonderful rest of your day.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank this evening. My name is Tanner, what can I do for you?

utterance: Hey, Tanner. I am calling to get a quick acuity ty ratio.

utterance: Oh, yes, I can take care of that for you right away. Just a couple of really short steps.

utterance: OK, great.

utterance: OK. And lets start out by asking your first and last name.

utterance: Sure, first name is Mark, last name is Robertson. Birthdate is one three forty-three.

utterance: Don't need that quite yet, just need to put this information in, I'm sorry.

utterance: Oh, OK, no problem. yeah, so Mark Robertson.

utterance: Ok, now now, if you can give me that date of birth.

utterance: Yup, one three forty-three.

utterance: All right.

utterance: When's your birthday?

utterance: It's actually, December thirtieth.

utterance: December thirtieth, OK, great well if I don't talk to you by December thirtieth, Happy Birthday!

utterance: Thank you, appreciate that. Yeah, yeah. Do you have any birthday parties coming up?

utterance: You bet.

utterance: No birthday parties coming up, not yet I guess. Hopefully, hopefully something good comes up, that would be kinda fun.

utterance: mhm Oh, now, I just need a PIN number.

utterance: Oh, you know what, let me let me go check on that PIN number. Do you mind if I put you in a brief hold?

utterance: No, no, go right ahead.

utterance: All right, I'll do that. All right, I got that PIN number for you, it's one two three four.

utterance: OK, thanks I'll put that in.

utterance: Yeah, you bet.

utterance: Last question before I process this request is I need to know a time period that you would like the ratio for. Now that could be the last quarter, two quarters, the last year.

utterance: Oh, OK. Let's do the last quarter.

utterance: All right, I'll check that. Getting the last quarter, October to December, two thousand twenty. And lets see what comes up. This will take a second to process as our systems do have to go through some security measures themselves but we will provide you with the most accurate and up-to-date information we can, I can assure you that.

utterance: Mhm.

utterance: OK, great, yeah, that sounds good.

utterance: Mhm.

utterance: And What kind of you guys have a you have a credit card that's higher than the gold card but it is it what is it a white platinum card? Is that what that's called?

utterance: Oh, I think you're thinking of the business Platinum.

utterance: Oh the

utterance: Business platinum, OK. So its not the white I don't know why I thought white platinum.

utterance: I

utterance: Think some other companies do their tiers by color but we ours are all business cards.

utterance: Oh.

utterance: OK.

utterance: But we offer three different tiers, hence the platinum.

utterance: Good to know. OK, yeah. thanks for letting me know.

utterance: Mhm.

utterance: The other two are the gold.

utterance: OK.

utterance: And the silver.

utterance: Silver, OK, OK, good to know.

utterance: Yeah, no problem.

utterance: Yeah.

utterance: And then we refer to our checking accounts as the Intellibank Total Preferred Checking.

utterance: Oh, OK. Preferred Checking. OK. Good to know.

utterance: Mhm.

utterance: It is, and if you're interested in any sort of investment accounts, we have the Intellibank wealth management term loan and the secured loan.

utterance: Great.

utterance: Mhm.

utterance: Mhm. OK.

utterance: But that does not have to be today as I know you're just calling about the ratio which I have for you now for the past quarter, it's point three three.

utterance: Oh great.

utterance: Oh, perfect, thank you so much for getting that for me.

utterance: No problem. Is that all you need?

utterance: You know what, I think that's all I need. Yeah.

utterance: OK, thank you for calling the Intellibank call center and thank you for being a valued customer with us since two thousand sixteen.

utterance: All right, thank you so much.

utterance: All right, have a good night.

utterance: You too.

utterance: Take care. Bye bye.

utterance: Bye.


utterance: Hello. Thank you so much for calling Intellibank today. How may I help you?

utterance: Hello. My name is Sheldon and I want to change not really change but updates my phone number for my business, because it seems like most most of the time I seem to be getting spam calls rather than calls that deal with my business.

utterance: All right, no problem. I can go ahead and help you out with that. First, I will gather some pieces of information from you so I can access your account and verify your identity. So first may I have your name and date of birth, please?

utterance: OK. My name is Sheldon Peterson. And my date of birth is on the twenty-nine of December nineteen ninety.

utterance: All right, and can you spell your last name for me, please?

utterance: That will be P E T E R S O N.

utterance: All right, thank you so much for that. And can I get your PIN number, please?

utterance: I'm not so sure. I can't really remember which one is. Which one I use. But can I give both for you to verify which one is the one that is correct?

utterance: Yes, absolutely.

utterance: OK. The first one is eight six seven five. And the second one is three five four six.

utterance: All right, just checking both of those PINs right now. And I just see it is the second one three five four six.

utterance: Thank you.

utterance: Yes. And just to confirm can I have your current phone number on file?

utterance: OK that is five one two nine nine one five five one nine.

utterance: All right. Thank you for that. And when you're ready, I could take your new phone number.

utterance: OK. That would be five one zero four three three eight six seven five.

utterance: All right and just confirm that is five one zero four three three eight six seven five.

utterance: Yes, that is correct.

utterance: All right.

utterance: All right, so I have gone ahead and updated that number for you. So now that will be the number on file for your business.

utterance: Oh OK. Thank you.

utterance: Absolutely. Do you have any other pieces of information that you would like to update?

utterance: No no that is. That's the only one for today.

utterance: All right. No problem. And would you like to know about online banking? So you could update your information easier in the future?

utterance: Yes, I would please.

utterance: All right, so we have an app they could download through the App Store. And through the app, you can do pretty much anything that you do at the branch. So you can change your information. You can make deposits or transfers and you could also do all this on our website.

utterance: Oh OK and what. What are the features of the app, like what would I, What are the things that I can do through the app rather than going person to do at the bank or through calling customer care.

utterance: So you can make check deposits. For example you could change your phone number or email address or you could make transfers such as wire transfers or you can make payments on your loan for example. You don't have to call us or go in person to do that. So basically anything that you do in Branch, you could do online.

utterance: Oh OK. And how secure is it like how are my sure my information won't be leaked or anyone anyone can just come in and transfer with my account.

utterance: So it is very secure because we have two Factor Authentication process. So you would need your username and password for it. And if you have, you know, smartphone, you could also set up face ID, so you need to face ID to log in.

utterance: that sounds good. OK. That sounds really really good to me.

utterance: Absolutely. Do you have any other questions?

utterance: OK,

utterance: And what do I need to, do I need to register as any extra charges for doing online banking?

utterance: So no, there are no extra charges for this. As long as have an account with our bank it will be free.

utterance: Oh OK. Thank you for that. How is the weather over there?

utterance: Oh the weather is so nice. Thank you for asking. It's very warm and sunny.

utterance: Oh that's nice to know. That's. It's also very warm over here. Very sunny, it's been quite sunny for a couple of days which is good. Unlike the rainy weather which was before.

utterance: Yes, absolutely. I love the warm weather. So Sheldon, is there anything else I can help you with today?

utterance: No, that's it for now.

utterance: All right thank you so much for calling Intellibank. Have a great day.

utterance: Oh thank you so much for your service.


utterance: Thank you for calling Intellibank. How can I help you today?

utterance: Hello ma'am how are you today?

utterance: I'm good how are you?

utterance: I'm doing pretty good. Thank you very much.

utterance: And what can I help you with?

utterance: Yeah I need to. I I moved recently. I need to update my street address it doesn't mess anything up when I'm going business.

utterance: Oh, OK. So this will be for your business account.

utterance: yeah. it'll be. Well, it'll be for all of it.

utterance: OK.

utterance: OK, sir. Sure, I can help you with that, no problem. I need to ask you some questions to verify your identity. what's your full name?

utterance: Arly Jones.

utterance: OK. Thank you. And what is your date of birth?

utterance: It's three seven nineteen seventy three.

utterance: OK and how about your email address?

utterance: It's AJ Jones at AOL dot com.

utterance: OK. Thank you for that. And let's see. can I get the PIN number for that account?

utterance: Five six three eight two.

utterance: OK. Thank you so much for that. OK. And you said you want to change your current address, correct?

utterance: yes.

utterance: OK. Well I need to verify the security question on your account first of all. it says your favorite pet.

utterance: Favorite pet was George or . Wait I think I I think I changed that to to Butch. is Butch should be the right one. Is Butch correct?

utterance: yes sir. That's what we have listed here.

utterance: OK I I'm sorry

utterance: About giving you.

utterance: Different, different answers there. Sorry.

utterance: Oh, that's quite all right sir. OK. Let's see. and what is the current address that you have?

utterance: The current address is eleven or my old address, the one you have is eleven hundred Pigeon Hollow Deuce West Virginia.

utterance: OK. Thank you so much for that and what are we updating this to?

utterance: It's gonna be two oh three Argus Way.

utterance: OK.

utterance: West Virginia.

utterance: Thank you. And the ZIP code for that?

utterance: Two five eight oh one.

utterance: OK. Thank you sir. let's see, hold on one second while I update your information.

utterance: Yeah cuz sometimes it's like you're ordering something and it doesn't have the right address, it'll like it won't take it. It won't. It won't stew your order unless you have the correct address on your billing, and your shipping.

utterance: Yes, sir. That is correct.

utterance: So.

utterance: Just wanna.

utterance: Make. I wanna make sure we got that right.

utterance: OK. Thank you so much for that information and you you gave me the security questions so.

utterance: So.

utterance: Yeah .

utterance: Answer that.

utterance: That's great. Yes, that is still the same. OK. And I have updated this information for you. So it is all updated to the new address you just gave me.

utterance: Wonderful.

utterance: So you don't have to worry about that. And could I interest you in anything with our online banking?

utterance: yeah, we need to get started on that. We we have. We have one at home but we need to do the mobile app but just never figured out which which which app to use or download. So what just go to the Play Store?

utterance: Yes. You go to Google Play Store and you can download that and it makes things a lot easier for you if you can't see anything.

utterance: Well I I have.

utterance: An iPhone so just go to the.

utterance: Go to the iStore? OK. OK.

utterance: Yes, yes.

utterance: And and that makes things easier for you in case you do need to handle an issue like this in record time. That way you don't have to go into a branch, look for a branch or call the hotline if you don't want to. That can be a little inconvenient sometimes we know. So the mobile app helps take care of little issues like that so that you can either order a new debit card. You can check your loan status or you can even change your address or your pins more effectively and easier.

utterance: Can you take pictures of your checks and and deposit them that way?

utterance: Yes. You sure can sir. We do have the checkless deposit which is very popular. makes depositing your money a lot easier especially if you're on the go or if you're a very busy business person. And we also have the ITM. with our ATM which is very interesting. It's a twenty-four hour agent that is available to you when you don't have any information at all or you lost your bank card and need to order another one. The agent actually comes on line and can take your information from just your driver's license and access all of your account information.

utterance: Oh, really? That's really cool.

utterance: Yes. So that's something new that we've begun offering and it's been a very good convenience for a lot of people. Especially when you get locked out of your account and you can't get back in.

utterance: Wow.

utterance: That's really cool. Hey y'all have a. Do y'all having an infestation of ladybugs and grasshoppers where you're at?

utterance: well you know sir, I I I'm not sure, I haven't seen any around here lately.

utterance: They.

utterance: Have been coming in the house and the grasshoppers are going crazy outside. Let me tell you.

utterance: Oh, wow.

utterance: But anyway never mind. I'm just.

utterance: I.

utterance: I'm really glad I'm not there to see that because I have a bug phobia.

utterance: No, you wouldn't wanna be here right now ma'am.

utterance: Well sir is there anything else I can help you with today?

utterance: I guess that's about it. I think you've answered all my questions and said everything I was suppose to.

utterance: Well thank you for being a valued customer of Intellibank and if you need us again in the future just don't hesitate to call.

utterance: Sure will. Thank you.

utterance: Thank you sir.

utterance: You guys have.

utterance: Been great.

utterance: Thank you, sir. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Sue. How may I help you today?

utterance: Hi Sue, my name is Caleb and I have a question.

utterance: Hi Caleb, how are you today?

utterance: I'm OK, how are you?

utterance: I'm doing great, thanks for asking. I'd be glad to help you today. what is your question?

utterance: would it be possible to wire some funds to my external business account?

utterance: I'd be glad to help you with that. Caleb, let me get a little bit of information for you so I can access your account.

utterance: Mhm.

utterance: Can you spell your first name for me?

utterance: Yes, it's C A L E B.

utterance: OK. And your last name.

utterance: Price. P R I C E.

utterance: OK. And your date of birth.

utterance: Eight twenty-two eighty-eight.

utterance: Eight twenty-two eighty-eight?

utterance: Yes.

utterance: OK.

utterance: And I have one additional question.

utterance: OK.

utterance: could you also tell me what my balance is once you see it?

utterance: Oh sure that that no problem. And you know I I'm sorry the first question you asked me? I'm sorry.

utterance: Oh could I do a wire transfer?

utterance: Right.

utterance: A wire transfer. OK, sorry about that.

utterance: No problem.

utterance: OK, I'm sorry I'm just pulling up the information on the system. the account number that we'll be working with today?

utterance: it's two four four eight nine one.

utterance: OK, two four four eight nine one.

utterance: Yes.

utterance: OK and you also said you also wanted to know your account balance?

utterance: Yes please.

utterance: OK.

utterance: I see that here as five thousand four hundred ninety-seven dollars and one cent.

utterance: And one cent.

utterance: And one cent. A little interest accumulated for you there. You know what they say a penny saved is a penny earned.

utterance: I guess so. Too bad it's not a hundred dollars saved a hundred dollars earned.

utterance: I don't, in time in time when you've been in a account with us, have an account with us for twenty years I'm sure you'll accrue that.

utterance: Oh my gosh.

utterance: I know. I know. OK, so that is your account balance and then you wanted to do a wire transfer into a different account?

utterance: That's correct.

utterance: OK, what is what is the you have a routing number ready for me?

utterance: I do.

utterance: OK.

utterance: I had it ready. One second.

utterance: OK, take your time.

utterance: OK, here it is. Eight one two one one three one eight nine.

utterance: OK I have that as eight one two one one three one eight nine.

utterance: Yes.

utterance: OK and then where would you like this money transferred to?

utterance: My account number is three two three four nine seven one.

utterance: Three two three four nine seven one.

utterance: Yes.

utterance: OK. and Caleb what is the amount that you'd like to transfer?

utterance: Eight thousand dollars.

utterance: Eight thousand dollars. well your current balance.

utterance: Oh.

utterance: Sorry that was for another. That was another call.

utterance: That's OK.

utterance: This one I would just like to transfer the entire balance.

utterance: Oh you see, are we closing the account? Or.

utterance: No.

utterance: Not closing it. But I'm gonna keep it open but I I just need I you know I can't go into details but I just need to transfer the entire balance.

utterance: OK.

utterance: All right, I just have to advise you that when there is no minimum balance of a hundred dollars there is a twelve dollar service fee per month.

utterance: Got it.

utterance: OK. All right, so just confirming that we are transferring five thousand four hundred ninety-seven dollars and one cent from account number two four four eight nine one. The routing the routing number is eight one two one one three one eight nine and we're transferring this to the account number three two three four nine seven one.

utterance: You are on top of it.

utterance: Thank you so much Caleb. All right, give me one moment for this to process and then I will give you a confirmation number.

utterance: Sounds good.

utterance: OK.

utterance: That I forgot to tell you but I'm sure it already automatically shows. It's a domestic transfer, correct?

utterance: Correct, yes. OK. All right, that went through so that's no problem at all. Caleb while I have you on the phone is there any further information I can provide you about your account including how to access this online or through the app?

utterance: OK.

utterance: Perfect.

utterance: I do have a question about the credit cards you guys have. which one would you recommend out of the silver and gold?

utterance: Mhm.

utterance: Well the gold one of course is the top of the line preferred preferred card. So that one also there's there's no service fees, no transaction fees so it is definitely the higher standard card.

utterance: OK.

utterance: Did you want me to go ahead and send you information on that for today?

utterance: yes please if you could send on that one and the silver one that'd be perfect.

utterance: All right, great I'll go ahead and get that mailed out to you. Is there anything else I can help you with today?

utterance: No Sue, I think you you've been a rock star. Thank you.

utterance: Aww.

utterance: Thank you so much Caleb. It's been a pleasure talking to you today. Thank you for calling Intellibank and have a great day.

utterance: You too.

utterance: Bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Hey, how you doing? my name is Brian Williams and I was calling in regards to paying off my credit card.

utterance: Great.

utterance: And I wanted to see exactly what you know what's the best option besides paying full off of course. But I needed to be able to see what other options you have cause I don't have all of that to pay it off, I don't have all of the money to pay it off, so I wanted to see if I could just start making a payment on it, you know what's the best way to make those modifications and you know those transactions.

utterance: Sure I can help you with that. Let's look up your account. you said your name can you tell me your name again and your date of birth?

utterance: Brian

utterance: Brian. Brian Williams.

utterance: Uh-huh.

utterance: Brian Williams my birthday is zero two one nineteen ninety-one.

utterance: Got it.

utterance: Thank you, and the name on the the number on the card that you're calling about.

utterance: Yes. The number on the card is forty three, twenty-two, fifteen, forty-three thirty-three, thirty-one eleven, six, seven.

utterance: Got it. Thank you, and the expiration date and the three-digit number on the back.

utterance: Expiration date is zero seven two thousand twenty-three and the code on the back is two, one, six.

utterance: OK. I see this is your business checking account.

utterance: Yes.

utterance: And business credit card and the currently due is ten thousand three hundred and ninety-two dollars.

utterance: OK. Great. Cool. Cool. Cool. what I would love to do, I would like to just put down. I would like to make a you know a start today of three thirty-five hundred.

utterance: Thirty-five hundred, okay, I can process that for you.

utterance: Okay.

utterance: So we're doing a thirty-five hundred dollar payment and the payment will be effective today. Is that correct?

utterance: Yes.

utterance: and what method of payment would you like to use to make that payment?

utterance: I would use I would use a checking, that's cool.

utterance: Got it, and what is the checking number?

utterance: It is seven, six, one, five, four, three, three, three, one, one.

utterance: Thank you, and where's the routing number?

utterance: Five, five, three, eight, two, nine.

utterance: Okay, thank you. Alright and the payments been processed effective today and in the future by going on the website, obviously you're able to make payments on the remaining balance whenever you wish and I can also set you up on a auto pay if you desire to automate this payment or you can just keep doing it on your own as you wish.

utterance: I I think. Can we.

utterance: I'm sorry to cut you off, go ahead.

utterance: No, that's fine.

utterance: yeah, I think this thirty-five will probably be best I think that'll be cool if we can just set this up again.

utterance: Oh a recurring autopay for thirty-five hundred.

utterance: Yeah until it's fully pay

utterance: Yeah, until it's fully paid off. So starting next month.

utterance: Okay, let's schedule that so I mean, you will be paying thirty-five hundred, I mean, presumably, you will be spending more on this card cuz it will automatically be paying thirty-five hundred no matter what your balance is, so.

utterance: Oh well no, until the balance is over.

utterance: You want it to match.

utterance: Oh, you won't be using this business credit card any longer?

utterance: Well.

utterance: Presumably you'll still be.

utterance: Well you know.

utterance: Oh you're right. OK. OK. I see what you're saying.

utterance: Using it for your business.

utterance: Expenses.

utterance: OK, well, with that being said I'll just call in and do it. I'll just set aside thirty-five hundred myself. that way, you know

utterance: OK.

utterance: Sure.

utterance: It stays linked to you.

utterance: Yeah.

utterance: It stays linked and I don't go above thirty five. So anyways. So.

utterance: OK.

utterance: Understandable.

utterance: Well, if you ever want to change that, or make a payment before next month, or anything of that nature, you can always go online to be like your accountant. Intellibank dot com.

utterance: Yeah, cuz I won't max out. I won't max out my card, anyway. So, this the last time this was an emergency with some, you know, some real estate stuff, but yeah, I definitely won't yeah, do that next month, so, perfect, perfect. Yeah. So I'll stay that thirty-five mark or under.

utterance: OK.

utterance: OK fantastic.

utterance: Excellent.

utterance: Excellent. Well is there anything else I can help you with today?

utterance: Yeah.

utterance: No, so we got thirty-five payment today and then I'll just make sure to call in and until it's fully paid off.

utterance: Sure you call in or just go on the website and you take care of any payment options there.

utterance: Okay, you know, would it be better if I do just do the thirty-five so when it's all automatically paid I can just change it online?

utterance: sure.

utterance: OK, cool I'm gonna do that. I think that's better. I can lock it in and then once it's fully done I'll just take it off.

utterance: All right.

utterance: Excellent, well that sounds fantastic, sir. I'll set that on your account.

utterance: OK.

utterance: And is there anything else I can help you with today?

utterance: Nope, you've been a blessing.

utterance: Thank you, man.

utterance: It's all right.

utterance: Talk to you soon.


utterance: Hello. Thank you so much for calling Intellibank. How may I help you today?

utterance: hello. My name is Charlene. And I was . I need help. Because I see I'm running a business. And the expenses are really high, and I like to open a my accounts maybe into two so that I can more easily manage the day-to-day payments that I make or receive.

utterance: Absolutely. No problem. I can go ahead and help you out with that. So what we can do is we can open a checking account for you. Would you like that?

utterance: Yes. I like that.

utterance: All right, no problem. I will first ask you some pieces of information so we could go ahead and get started. First, can I have your full name and date of birth?

utterance: OK, my name is Charlene Peterson. And my date of birth is on the twenty-ninth of December, nineteen ninety.

utterance: All right, thank you. And can I have your street address, city, state, and ZIP code?

utterance: OK. For the account, right?

utterance: just your home address.

utterance: Oh, OK. My home address too. Nine three three Brookside Street in Garland City. That's Texas. And the code is seven five zero eight. Oh, excuse me. I think I made a mistake. Please, can I start again?

utterance: Yes, of course.

utterance: The address is nine three three Brookside Street, Garland City in Texas. And the code is seven five zero four one.

utterance: All right, thank you. And can I have your social security number?

utterance: That will be four three three three four eight six seven five.

utterance: All right. Thank you so much for that. And can I have your driver's license number?

utterance: OK. That will be J one nine nine zero one two two nine.

utterance: All right, thank you. And what is the state of issuance of the license?

utterance: That is Texas.

utterance: All right.

utterance: Yeah.

utterance: And can I get your four digit PIN number?

utterance: OK. That will be three five four six.

utterance: All right. And also, can I get your email address?

utterance: That will be Shabete. That is S H A B E T E at Yahoo dot com.

utterance: All right, thank you. Now I'm going to ask about your business. So can I get what is the name of your business?

utterance: OK. The name of my business is Star Enterprises.

utterance: All right. And are you the sole owner of Star Enterprises?

utterance: Yeah. I'm the sole owner.

utterance: OK. And what is the date of your business establishment?

utterance: it was in the year of twenty nineteen.

utterance: All right. And do you remember the month or the day?

utterance: Oh, it was around March, around fifth or the fourth of March.

utterance: OK. So March fourth, twenty nineteen, approximate. And could you tell me the total dollar amount of your gross annual sales?

utterance: That's about one million and a hundred thousand.

utterance: All right. Thank you. And can I get your business tax ID?

utterance: OK. That's gonna be seven five eight six five three six four four two zero.

utterance: All right, thank you. And can I also get your business address, so the street address, city, state, and ZIP code?

utterance: OK, the address is five eight Street in Garland City. It is a Texas state. And the code is seven nine seven six two.

utterance: All right. Thank you. So would you like your mail for this account sent to your home address or your business address?

utterance: I'd like it to be sent to my business address.

utterance: All right. And can you confirm for me the city, state, and ZIP code of that address again?

utterance: Of the business?

utterance: Yes.

utterance: That is five eight Street, Garland City in Texas. And the code is seven nine seven six two.

utterance: All right. Thank you for that. So I've made it in your account where all your mail will go to that address. And also for your checking account, we have two types. We have our business total checking and preferred checking. So which one would you like?

utterance: the business total.

utterance: Total checking? OK.

utterance: Yeah.

utterance: OK, and what would you like your initial balance to be for you total checking account?

utterance: about one million.

utterance: All right, one million. So you would like to deposit one million?

utterance: Yeah.

utterance: so, unfortunately, that would be too high for new accounts. it will have to be under fifty thousand for your first deposit. Is that OK?

utterance: OK. That's OK. OK, can you make it around, OK, thirty thousand.

utterance: Thirty thousand?

utterance: Yeah.

utterance: OK, no problem. so would you mind giving me the bank account number of the account that you would like to fund this from?

utterance: OK. The account number will be three five four six six eight seven nine two four one three.

utterance: All right. And can I get that account's routing number as well?

utterance: OK. That will be five five one nine five four four one two.

utterance: All right, thank you so much. Your account has been updated, and the account has been created. Do you have any questions?

utterance: so when will. When will I be able to access the

utterance: Oh.

utterance: You will be able to access it right away.

utterance: OK. And can I use it like to make deposit, and make withdrawals, and then make payments with it?

utterance: Yes, absolutely. You could do all of that online. And you'll receive all the information in your email shortly. do you have any other questions?

utterance: how is the weather over there?

utterance: Oh, it's so great. Thank you. Thank you for asking.

utterance: Oh, that's nice to know.

utterance: All right, no problem. Have a great day. Take care.

utterance: Thank you. You too.


utterance: Thank you for calling Intellibank my name is Daisy how may I help you?

utterance: Hi Daisy I'm looking at this really expensive piece of equipment that I need for my business.

utterance: I see.

utterance: what what can I help you with sir?

utterance: I don't really know if I can afford it.

utterance: Oh are you calling Intellibank to confirm your balance?

utterance: Yeah.

utterance: Oh I'll be happy to help you with that. Let's pull up your account. What is your full name and address?

utterance: George Emory. And my address is one twenty-one Parkside Acres.

utterance: That's in Branson, Missouri five five three two four.

utterance: Thank you Mr. Emery please verify your date of birth?

utterance: September twenty-first nineteen ninety-nine.

utterance: And your Intellibank PIN number?

utterance: Sixteen sixty-two.

utterance: Thank you what is the account number?

utterance: Sure it's zero zero one six three nine two two one seven.

utterance: Thank you. One moment while I retrieve that balance for you.

utterance: Sure thing. How's your day going Daisy?

utterance: It's going well, how about yours?

utterance: it's going great actually. I'm sitting here at this auction and I have this beautiful lot filled with a bunch of nice computers and stuff that I really need for my business so hopefully I win that.

utterance: That's awesome very good luck to you.

utterance: Your balance is seven thousand three hundred fifty-six dollars and sixty-one cents.

utterance: Would you like me to send that to you in a email?

utterance: yes please.

utterance: And what is your email address?

utterance: It's G Emory Finance at Hotmail dot com.

utterance: G E M O R Y F I N A N C E at Hotmail dot com?

utterance: Yeah.

utterance: All right. Thank you George.

utterance: I've gone ahead and sent you your balance via email. Is there anything else I can help you with today?

utterance: yes actually I got a letter in the mail about the Intellibank Sliver card I want to know more about that.

utterance: are you referring to our IntelliBusiness Silver card?

utterance: Yeah sorry I didn't have my glasses on when I was reading it I I misread it.

utterance: No problem no problem. Let me just retrieve that information.

utterance: All right so for your small and medium business Intellibank offers our IntelliBusiness silver card.

utterance: This card allows you to reduce the administrative charges and to manage easily the expenses of your cards online. It comes with no preset spending limit it has no annual fee you can earn unlimited one point cashback on every purchase made for your business.

utterance: You can redeem rewards for cashback giftcards, travel and more. You can earn rewards faster with employee cards at no additional cost. Those employee cards allow you to set individual spending limits for greater control over your companies expenditures.

utterance: your card transactions will be monitored for possible signs of fraudulent activity using out real-time state of the art fraud monitoring systems.

utterance: And you won't be held responsible for any unauthorized charges made with your card or your account information. You can customize your card with your own business logo and design and we are currently running a promotion through the end of twenty twenty-one for the first twelve month of owning your card there is a zero percent intro APR. And after that intro period it rises between thirteen point two four percent and nineteen point two four percent depending on your credit worthiness. they will do a credit check at the time of applying for that card.

utterance: Would you like me to sign you up for this card?

utterance: no I need to speak to my financial advisor before I make any actions but I'd love it if you would send that information to me in a email.

utterance: Gladly and just one moment while I prepare this email.

utterance: And at G Emory Finance at this still?

utterance: Yes.

utterance: All right you should receive that information very shortly.

utterance: no I think that should about do it. I'm really excited to see if I can get this lot so I want to get to it.

utterance: Awesome I wish you very best of luck in your bidding at the auction and I hope you win.

utterance: Thank you.

utterance: All right have a good day George. Bye.

utterance: You too. Bye bye.


utterance: Thank you for calling Intellibank. This is Sam. How can I help you?

utterance: Yeah hey Sam this is John Rivers over at Three Rivers Pepperoni Palace.

utterance: Hey John. How can I help you today?

utterance: Well I have my eye on the prize so to speak. There's a new pizza oven that I was wanting to purchase that would upgrade our business capacity a bit however I'm not quite sure about my credit so if I could get you to is there a way I can run my credit and get a report and get it mailed to me?

utterance: Yeah yep I definitely help you with that request here just give me one moment here to switch screens OK can I get the first and last name again?

utterance: Yeah that's John Rivers.

utterance: Date of birth?

utterance: One eighteen of eighty-nine.

utterance: The PIN?

utterance: two two five zero.

utterance: OK and the last four of the social.

utterance: one three two one.

utterance: OK OK it looks like you have not requested the credit report yet this year so you are good there you got one free pull a year from us.

utterance: That's what I was hoping.

utterance: And it's.

utterance: All three reporting bureaus and they're like I said all free so I can go ahead and get those for you were you hoping to have them mailed or emailed? How would you like them?

utterance: Well I I.

utterance: Was gonna have it mailed to my address but What's the time estimate on that?

utterance: OK.

utterance: it should get picked up in the mail yep today and then I would say maybe allow for three days delivery at the most.

utterance: Ooh.

utterance: shoot.

utterance: I can email it if you'd like.

utterance: Oh.

utterance: Wait can you do that? Cuz that'd be a lot easier actually.

utterance: Yep I can certainly email can I just get a good email address for you?

utterance: Mm.

utterance: Yeah that's John Rivers at Rivers dot com.

utterance: OK we've got that here.

utterance: OK so I just sent the email with all three reporting bureaus with all your credit reports on them now like I said you only get one free pull a year so you'll have to wait till next year to get an updated one.

utterance: All right so this one this'll be instantaneous? I should just receive it in my email?

utterance: Yep it should already be in your email for you.

utterance: Oh that's great thank you.

utterance: Yep and if you have any other questions or need anything else just just give us a call and and we can help you with it.

utterance: No you've been great.

utterance: OK. Then you have a great rest of your day.

utterance: You too.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. This is Rita. How can I help you tonight?

utterance: Hey, Rita. I got a new cell phone and I have I have a business account with with you, and anyway I got, I got a new phone and and I'm just letting you know that that if you call, like if somebody tries to call my old phone from the bank, that somebody else is gonna answer it. Cuz I have. It's. I have a different number.

utterance: Mm.

utterance: With with my phone. Cuz I didn't transfer it over. I changed services and I didn't check take the same number at all as a.

utterance: OK.

utterance: Well, we will update your phone number then.

utterance: Oh you can do that?

utterance: Yes.

utterance: OK.

utterance: That's cool too. Cuz I thought I had to call again or something. Cuz I was just calling the first time to save it.

utterance: OK.

utterance: yeah, no. It it happens all the time. And you know people lose their phones they lose.

utterance: Excuse me, sorry.

utterance: Oh, no. It's OK.

utterance: You know they end up moving, something happens. So, yeah, people do switch their numbers all the time. And thank you so much for thinking of us. For thinking of Intellibank when you were thinking of people that have your number, so we appreciate that.

utterance: OK. That's that's good. So, yeah, just go ahead and go ahead and put that put the number on my account and we'll call it a day, thanks.

utterance: Well, we can't do that right now. were gonna have to get some information from you. What's your first and last name?

utterance: my name is my name is my name is Kyler.

utterance: OK. Tyler.

utterance: What's your last name?

utterance: Yeah.

utterance: Oh. Tyler Joseph.

utterance: OK. Great. What's your date of birth?

utterance: Date of birth is five oh seven nineteen eighty-six.

utterance: OK.

utterance: What is your PIN number?

utterance: My PIN number is six eight six eight.

utterance: OK. And what is your bank account number?

utterance: My bank account number is five five seven nine seven eight four nine zero three.

utterance: OK.

utterance: Mm, you know what, I for some reason that bank account number wasn't correct. Would you mind giving me another number?

utterance: Oh yeah. Yeah. Maybe I maybe I said it wrong. Or something. But it's it's three six. Oh you know what I did? Damn. I gave you the. I was. That was That was my personal banking account. My personal checking account with with City City, what's it called again? I mean I should know, cuz I bank there, but you know it's City.

utterance: Citibank?

utterance: No not Citibank, hell. That's, it's City Juniper like Credit Union or something like that. Yeah.

utterance: Oh.

utterance: OK.

utterance: So they recently changed names or whatever. You ever bank with them?

utterance: I have not banked with City Juniper.

utterance: OK.

utterance: Yeah, so I mean that's my personal like account with the credit union. Because you don't do personal accounts here. It just so I have my business here cuz you have better terms than the credit union.

utterance: You are absolutely correct. Yeah, we do not do personal accounts here, only business accounts, so thank you for trusting us with your business.

utterance: yeah so anyway, yeah, that was my that was my checking account over there, so my business account is three six eight zero one nine four eight eight four.

utterance: Ok. Great. Yes, this is correct. Thank you so much. And then I so the phone number I have right now for you on file is, eight six seven two five four eight one two oh.

utterance: So what are we updating that to then?

utterance: Yeah.

utterance: Yeah, don't call that one anymore.

utterance: No one will answer. Actually somebody else will probably answer and it's not me, and I don't want anyone stealing my identity because you guys called the wrong damned number, all right, so.

utterance: anyway, put a note in there to not call that number anymore. Or just or just delete it. You know what I mean?

utterance: Yeah. .

utterance: Yeah. Like delete it. Don't even keep it on record. Cuz like why have it in there with a note? So they might not see the note?

utterance: Yes.

utterance: And then they might call the number. But if you just delete the number, then it's not even there anymore. It's boom.

utterance: Yeah.

utterance: Problem solved.

utterance: So.

utterance: We. Tyler, we will delete that number from your account so what is your new number now so that we can call your new number the next time we have to get in touch with you, and that we won't be calling your old number. Or having someone else answer your old phone.

utterance: Cool.

utterance: Right. Yeah. Well, I mean don't you have it? Don't you have caller ID there? Doesn't it pop up on like your screen or something?

utterance: It does pop up. Yeah.

utterance: Oh do you need to confirm it?

utterance: We do need to to confirm it, uh-huh.

utterance: I see. I see. OK.

utterance: Yeah it's it's three one oh six six eight eight four nine nine.

utterance: OK.

utterance: So, just wanna confirm, your new phone number for your account is three one zero six six eight eight four nine nine.

utterance: Yes indeed.

utterance: Great. Thank you so much, Tyler. is there anything I can help you. Any thing else I can help you with this evening?

utterance: No, I think that. I think that's about it, that's good, thank you so much.

utterance: Great.

utterance: Well, my name's Rita, and thank you so much for choosing Intellibank.

utterance: Have a great night.

utterance: Thank you. You too.