utterance: Thanks for calling Intellibank. This is Jerry. How can I help?

utterance: Hey, how you doing Jerry? I'd like to check my complete checking account balance please.

utterance: Certainly I'll be happy to assist you with that sir. And if I could just ask what's your first and last name?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman what is the name of the business that has an account with us?

utterance: Ray's Construction Company.

utterance: All right, thank you for that, that's Ray's Construction Company and all right, Mr. Freeman what I'm going to do is just ask you a few questions in order to verify your account because of course your account security is very important to us. first of all what is your date of birth?

utterance: three twenty-six nineteen seventy and my phone number is seven seven zero two two zero five eight five nine.

utterance: OK, well thank you for that I appreciate the information only need the date of birth but also of course appreciate the phone number. and what is your account number?

utterance: OK, hang on let me locate that for you.

utterance: Sure.

utterance: OK, the account number is nine eight four six five nine one nine.

utterance: OK, thank you for that. and what is the PIN number for your account?

utterance: Oh, that PIN number is one seven nine five.

utterance: All right, thank you for that Mr. Freeman. and I was able to verify your account and this is for your business total checking account that has a balance of twenty-three thousand four hundred and seventy-five dollars.

utterance: Oh, that sounds good, sounds workable.

utterance: All right, and Mr. Freeman is there anything else I can help you with?

utterance: Yeah, I was reading about some stock and and I was run across the Yeezy, Yeezy Gap. Can you tell me how is that doing?

utterance: Well I mean the Yeezy Gap you you said you ran across that?

utterance: Yeah, I was reading up and I saw something and it kinda caught my attention so I want to find out how is that how's that doing? feasible.

utterance: Oh, is you mean how's it impacting the GAP?

utterance: Yeah.

utterance: Right.

utterance: OK, sure let's see well if you want I could actually pull up the GAP and let you know exactly what the value is of a share of stock of GAP at the moment.

utterance: Oh, yeah that sounds good please do.

utterance: OK, and do you by the per chance know the symbol for GAP?

utterance: Yeah, GPS.

utterance: GPS all right, one moment. And let's see.

utterance: Yeah, cuz I'm someone I I read it but someone brought it to my attention and I though hey I will check that out you know? It may work in my favor you know?

utterance: Yeah, I mean I know that it's of course tied to this music artist I believe.

utterance: Yeah, pretty poplar fellow you know people people look to see him wherever whereever he's at you know? So and he sells it real good. So thought maybe I would jump on the band wagon maybe I could cash in.

utterance: Are you familiar at all with this particular music artist?

utterance: Think he's name's Kanye Kanye I I don't really listen his music that much but I noticed he's real famous and and he's involved with some GAP stock and and person told me the stock is is is is growing so hey maybe check it out.

utterance: Oh, absolutely I understand yes he he certainly is a well known figure and I'm sure that you probably don't sound like the type of person who listens to a lot of his music but yet here you are some how or another looking into his relationship with the GAP.

utterance: Yeah, yeah relationship with the with the with the money maker then.

utterance: There you go. There you go. Well Mr. Freeman as I pull this up here it looks as if the current value of a share of a GAP stock is twenty-four dollars and ninety-two cents.

utterance: Oh, OK well that ain't bad at all.

utterance: And when I look back at this tied to what you just mentioned a few moments ago with this music artist named Kanye West I believe it is he it appears announced the relationship with them back in last year and at the time of the announcement the share of stock there was approximately ten dollars.

utterance: that's good then it really grown since then so hey it can't go nothing but up.

utterance: Well yeah from the looks of it it's more than doubled since his initial announcement to present time here today.

utterance: yeah so that sounds good to me. So at that rate purchase some of that because if it double in that short of time you know? unless he drop off the earth it's gonna keep growing.

utterance: very likely will very likely will granted of course I don't have a whole lot of access to that I haven't really looked at the stock myself but I'm just letting you know what the historical charts are for it and what the present value is of it today.

utterance: OK, that that that sounds real good to me but if it's not a problem I'd like to get five shares of it. Just kinda get my feet wet to let me see what happen and and and three and six months.

utterance: All right, OK so you you'd like to go ahead and place a market order here today?

utterance: Yeah, for five shares.

utterance: All right I will go ahead and process that request for you. And that's for five shares at twenty-four dollars and ninety-two cents each?

utterance: Yes sir.

utterance: All right, OK, I have gone ahead and confirmed that market order for you Mr. Freeman and that five those five share as reflected in your account.

utterance: Oh, that sounds really good thank you cuz I'm gonna follow up on a tip and that got my attention so OK I I go in small and and build from there.

utterance: Yes, sir indeed indeed and with that said Mr. Freeman is there anything else I can assist you with?

utterance: Hey, That'd be all I thank so much you have done a great job. Thank you.

utterance: Well thank you Mr. Freeman and you have a terrific day.

utterance: You too bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank, my name is Steven. How may I help you?

speaker_role: Customer

utterance: yes, I am in need of a some money to upgrade some equipment for my business. And I was wondering what types of services that you offer.

utterance: Certainly. we've got a variety of different services that can help you in this case. if you're looking for a a large sum of money that you need now with relatively low interest rates. we do offer a variety of loans. we also have a line of credit if you're needing a, a rather significant amount of money over a a long term. and then we also offer three different types of corporate credit cards. if you're looking for more of a revolving credit without quite as large of a credit line.

utterance: OK I'm interested in the corporate credit cards. what what do you offer there and what interest rate do you offer?

utterance: OK.

utterance: Yes, we have three different types. we have our business platinum card which is a variable interest rate based on the prime rate of four and a half percent. And it offers a two percent cashback reward on all of your purchases. And there is a one hundred dollar annual fee for that card. we also offer our business gold card which has a two percent cashback on gas and grocery purchases, with a zero dollar annual fee and again and a variable rate based on the prime of four and a half percent. And then we have our.

utterance: Intellibank business silver card which has no cashback rewards and a zero dollar annual fee. And again a variable interest rate based on the prime of four and a half percent.

utterance: OK I I'm interested in the gold credit card.

utterance: All right, is that? I think you meant the Intellibank business gold card?

utterance: Yes, that's correct.

utterance: All right. And I can certainly go ahead and help you apply for that. I'm. I'll just need to get a little bit of information about you and your business, so let me pull that application up.

utterance: Your day going pretty good so far?

utterance: yes my day is going pretty good, the system's been a little bit slow today so I apologize for that. How's your day been?

utterance: Oh, been been doing pretty good.

utterance: Well that's great to hear. OK. I finally got that application open, I do apologize for the wait. So to start with can I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you and what is your home address Mr. Thomas?

utterance: Thirty-six Edgemont Lane. Tamien Country California. Nine, one, three, eight, seven.

utterance: Thank you. And your social security number?

utterance: Three, nine, five, two, six, eight, zero, one, one.

utterance: All right, let me read that back to make sure I got that correct. That's three, nine, five, two, six, eight, zero, one, one?

utterance: Yes.

utterance: Great. And then your driver's license number and the state it was issued in if you can please.

utterance: O, M, five, three, D, V, H, A, I, Q, nine. California.

utterance: All right, let me double check I got that correct. That's O, M, five, three, D, V, H, A, I, Q, nine? And that is Calfornia?

utterance: That's correct.

utterance: Great. All right, I've got that information. And then can I have your PIN number please?

utterance: One, zero, six, two.

utterance: Thank you. And then a good email address that we can get a hold of you at.

utterance: Thomas Customs at Gmail dot com.

utterance: Great. And then I just need to get some information about your business. what is the name of your business?

utterance: Thomas Custom Cabinets.

utterance: Thank you. And the gross annual sales of your business?

utterance: Two hundred and fifty thousand.

utterance: Thank you and then can I know when that business was established?

utterance: July two thousand eight.

utterance: Great and are you the sole owner of the business?

utterance: Yes.

utterance: Awesome, thank you very much. And then the business tax ID for your for your business?

utterance: OK, hang on just a second.

utterance: Not a problem.

utterance: Four, five, six, eight, two, four, five three, one.

utterance: All right. That's four, five, six, eight, two, four, five, three, one. Is that correct?

utterance: Yes.

utterance: Perfect. And the address of your business Mr. Thomas.

utterance: Seventy-six Sunbeam Drive Canyon Country California. Nine, one, three, eight, seven.

utterance: Great. And where would you like the mail to be sent for this credit card?

utterance: To my home address.

utterance: All right and can you give me your home address one more time please?

utterance: Thirty-six Edgemont Lane Canyon Country California. Nine, one, three, eight, seven.

utterance: Great. All right and then just to confirm you were applying for the Intellibank business gold card, correct?

utterance: That's correct.

utterance: All right, thank you. All right I have gone ahead and submitted that application. And you'll receive a letter in the mail that will outline the documentation that we will need in order to finalize that application. And move forward with the loan credit card process.

utterance: OK. can you tell me the due date.

utterance: The due date of your credit statement?

utterance: Yes.

utterance: Your due date will be the day that your application is actually finalized. so after you send in the supporting documentation and we finish the process. If you're approved and you accept the terms. Then the date that that approval is signed will be the beginning of your statement period. so whatever date that falls on will be the date of your payment date.

utterance: OK, sounds good.

utterance: All right sir, is there anything else I can assist you with?

utterance: I don't think so.

utterance: All right well as soon as you send in that supporting documentation we will get back to you with the results of your obligations.

utterance: OK sounds good.

utterance: All right, you have a great afternoon.

utterance: All right, thank you.

utterance: Thank you.


utterance: Thanks for calling Intellibank. This is Gerry, how can I help?

utterance: Hi Gerry, I'd like to put my loan on autopay.

utterance: Certainly, I'll be happy to assist you with that. And if I could ask what's you first and last name?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman, what's the name of the business that has an account on file with us?

utterance: Ray's Construction Company.

utterance: OK, thank you for that. And Mr. Freeman, I'm gonna ask you a few questions because we here do take your account security very seriously, and this is really for you and your business' protection. If I could ask, what is your date of birth?

utterance: three, twenty-six, nineteen seventy. And my phone number is seven seven zero, two two zero, five eight five nine.

utterance: Thank you for that information, that was very helpful. And Mr. Freeman, if I could ask what is your loan account number?

utterance: Oh my loan account number, OK it's hang on a second, let me look that up for you. OK my loan account number is seven nine eight six eight, nine one two.

utterance: OK, thank you for that. And Mr. Freeman, if I could ask what is your PIN number?

utterance: Oh that PIN number is one seven nine five.

utterance: All right, thank you for that, and OK, it looks like I was able to verify your account. And you mentioned that you wanted to schedule automatic payments for your loan?

utterance: Yes that's correct.

utterance: All right, and let me just ask her, Mr. Freeman, what was the date that you wanted to schedule the the payments?

utterance: I guess around around the third of every month.

utterance: OK, so the third of the month?

utterance: Yeah around. Yeah around around the third of every month, yeah.

utterance: All right.

utterance: Yeah, I'd say it shouldn't matter. Now, watching the Falcons, and they're very disappointing to me, but I'm so happy about the Braves.

utterance: so you're an Atlanta sports fan?

utterance: Yeah, the, the Falcons are heartbreakers, but the Braves make you smile.

utterance: Well congratulations on your world championship, with the Braves. They really excited the nation A lot of folks were cheering, and routing against the Astros with their cheating scandal.

utterance: Oh yeah, that's why they lost.

utterance: And the Braves really excited the World Series, with their home runs and grand slams.

utterance: Oh yeah, definitely, definitely. Astros were cheating during the World Series, but they couldn't contain the cheating.

utterance: And my condolences on your Falcons.

utterance: Yeah, well, maybe they, maybe they will come alive for as always, hopefully they'll do something before I get too old.

utterance: Well, I can only assume. I mean, the good news about the NFL, is that every season, who knows what the new season will bring.

utterance: Yeah you're right, you're right, and right now they haven't brought much from Wagner. But number of changes they should.

utterance: I hear you, I hear you. Well, Mr. Freeman, we've got you scheduled for payments coming out on the third. And let me ask, Mr. Freeman, what is the routing number that you wanted to fund those payments from?

utterance: Oh that would be six nine five, eight seven, nine seven, eight nine seven. Let me say that again. Six nine, five eight, seven nine, eight nine seven.

utterance: OK, thank you for that. And Mr. Freeman, what is the account number that you want to fund the automatic payments from?

utterance: Well it's gonna out of that nine eight four, six five nine one nine. And I and I also, want to check my credit card. What's the limit on the credit card now?

utterance: OK sure, I'll certainly be happy to assist you with that. And first, I'll finalize here the automatic payments for your loan. We're getting that all squared away for you, Mr. Freeman. for payments coming out on the third of the month, for your loan. For the the loan amount payment due. On the third, from the accounts that you've provided with me.

utterance: Yes, sir, yes sir.

utterance: All right, we've gotten that confirmed. And moving forward, you'll see those payments coming out on the third from the account given. Now Mr. Freeman, let me just ask, what is the credit card number, so that I can pull up what your credit limit is?

utterance: You know what? I don't. Shoot, I don't, I don't have that card in here. I I hate that.

utterance: Oh.

utterance: So, well, guess I'm gonna have to call you back while I go get to find that card, or go online.

utterance: Regrettably, yes, I would not be able to pull up the account without the card number. And again, that would be something that you can give us a call back and we certainly would be able to, here at the helpline, inform you of what your cu card balance is, or if you want, of course, your credit limit is. Or, you know, another solution for you would be to just find a recent bank statement from us, or card statement. And your credit limit will be listed on your statement.

utterance: OK, I appreciate it, thanks so much.

utterance: is there anything else I can assist you with?

utterance: Hey, that'll be all.

utterance: All right, well Mr. Freeman, we certainly do appreciate the call, and you have a terrific rest of the day.

utterance: You too, bye bye.

utterance: Bye.


utterance: Hi, how's it going?

utterance: Hi, thank you for calling Intellibank. How may I assist you today?

utterance: Hey, so I was just going online and I was thinking about maybe getting myself a loan, but I just want to double check to see exactly just what I need in order to do that.

utterance: OK, terrific. And I'm sorry, I don't think I introduced myself, my name is Serena. May I. Hi there, may I get your name please?

utterance: Oh, Serena?

utterance: Yeah, it's Will.

utterance: How you doing today Will?

utterance: I'm doing pretty good.

utterance: Great.

utterance: Chilling out, relaxing all cool.

utterance: OK, you know I would love to be able to pull up your account information so I could best answer your question. What is your last name?

utterance: Mhm.

utterance: All right, first name's Will. last name Williamson.

utterance: Goodness gracious, OK.

utterance: W I L L I A M S O N.

utterance: OK great, and I was actually going to ask you if Will is short for William. But is it.

utterance: No, that's just Will Williamson.

utterance: I figured if

utterance: Your last name is Williamson, that's what your parents did.

utterance: I mean wild.

utterance: Williamson William Wiiliamson.

utterance: Exactly.

utterance: OK and your four digit security pin number please?

utterance: Yeah. Sorry, let me just finish this.

utterance: OK. Gotta get your lunch or your dinner in when you can.

utterance: Did I lose you sir?

utterance: OK

utterance: Sorry, it's three two seven four.

utterance: Three two seven four, great.

utterance: Mhm.

utterance: And may I verify your date of birth?

utterance: Sure it's March fifteenth, nineteen ninety-one.

utterance: OK, great. All right, great. This just gives me access to your account information if you want me to address anything specifically for you. But in general, you'd like to know about required documents if you're applying for a loan?

utterance: Yeah I just want to see exactly everything I need.

utterance: OK, great. And may I ask would this be a loan for business in general or would it be for purchasing real estate for business?

utterance: Well,

utterance: I'm thinking this is just gonna be a I'm thinking real estate.

utterance: OK, so you're looking to actually purchase property.

utterance: Yeah.

utterance: That's what I'm looking to do.

utterance: OK, great, cuz it can just vary a little bit depending on the type of loan that you're asking that you're asking about. but in general, you would be providing a copy of your driver's license. A copy of your Tax ID number.

utterance: I'm sorry, I didn't understand that.

utterance: Sorry about that I had my mouth full. I was asking how do I best send that in.

utterance: That's OK.

utterance: the best way to send in documents well really whatever's best for you. You can email them you can upload them onto our into our portal.

utterance: Uh-huh.

utterance: you can fax them.

utterance: Hm.

utterance: And then of course there's always walking into a branch and dropping them off.

utterance: I like walking in.

utterance: OK.

utterance: It's kind of a nice personal touch.

utterance: Yeah, especially if you have questions it's nice to have a person.

utterance: Yeah yeah, sorry I interrupted you.

utterance: That's OK.

utterance: What exactly else do we need?

utterance: so you'd be also looking at providing copies of your tax returns for the past two years.

utterance: OK.

utterance: You'd be providing both your personal as well as your financial business taxes.

utterance: OK.

utterance: two years of end financial statements for your business. and if you are looking to purchase a piece of property, if there are any past properties that you've purchased, even if it's a home you can provide documentation of purchases just to show that you are an established customer and that you're a good candidate.

utterance: OK. Well I don't own a home. Or whatever, but you know. Think you've given me a lot to think about and mull over, and I'm really appreciative of all the help you're giving me, thank you.

utterance: That's O~

utterance: OK.

utterance: Sure, did you want. Did you want to apply for a loan today?

utterance: So very much.

utterance: Or you're just gathering information?

utterance: Right now I'm kind of in the middle of a meal, I'm not really sure if I wanna do all that right now. But I appreciate it.

utterance: OK.

utterance: All right.

utterance: Surely, and when you're ready to apply we go over the different types of loans and find the one that's best suited for you.

utterance: All right.

utterance: Know what the time comes and I decide to do that I'm gonna do that.

utterance: Sounds good.

utterance: Right.

utterance: Is there anything else I can do for you tonight, Will Williamson?

utterance: Nah, I think I'm good.

utterance: I'm OK.

utterance: Well you have a great evening and thanks for calling Intellibank.

utterance: Bye.

utterance: Bye bye.


utterance: Hey, this is Lewis with Intellibank. How may I help you?

utterance: Lewis. Hi. This is Saed.

utterance: Saed Snow.

utterance: Mhm yeah.

utterance: And reason for my call, is because well, so essentially I called the other day and I was told by a particular individual working there his name was Carl.

utterance: Yeah.

utterance: he asked for a bank statement.

utterance: Mhm.

utterance: He pretty much told me he couldn't give me a bank statement said that you guys as company policy you don't provide bank statements

utterance: That's completely untrue.

utterance: Right, so pretty much made up this this whole story about how it's against the law to provide people with their own bank statement.

utterance: Oh.

utterance: Right and so I I applied for a loan online. I didn't have a proper bank statement and so.

utterance: OK.

utterance: I I input the wrong information and I I got it denied. That affected my credit negatively and it's just been kind of a big snowball effect. And I I need to speak.

utterance: So so it sounds like you you want a bank statement?

utterance: Because Carl?

utterance: Right.

utterance: OK. Yes. Yes. OK.

utterance: Exactly. So I.

utterance: Need a bank statement.

utterance: Yeah. Yeah. I can I can get you a a new bank statement but first I'll need to have a well you said your name's Saed Snow?

utterance: I'll need your date of birth and your account number.

utterance: OK.

utterance: And will you be able to help me?

utterance: Yes. Yes.

utterance: And and you're not associated with Carl?

utterance: No. No.

utterance: You're not Carl?

utterance: No I am not Carl.

utterance: All right. All right. So yeah, my name's Saed Snow.

utterance: OK. Saed Snow.

utterance: And what else do you need? My date of birth?

utterance: Yep.

utterance: It's four.

utterance: Mhm.

utterance: One eighty-three.

utterance: Eighty-three. OK and what is your social security number?

utterance: Yup.

utterance: It's six one four five zero four three one two.

utterance: OK and how about your account number?

utterance: OK. Account number, seven six four.

utterance: Mhm.

utterance: Eight three nine, four six zero.

utterance: And the PIN?

utterance: The PIN is five nine one four.

utterance: Five nine one four? OK. All right. Let's see here.

utterance: That's right.

utterance: Oh you know what? It's looks like I just got a note in here. Looks like Carl's fired, so I don't think you're gonna have to deal with him again. But Yeah yeah. So.

utterance: Oh yeah?

utterance: Well, he told me that if he has been getting fired he was gonna kill me.

utterance: Oh well, I I hope you report that to the police because that is.

utterance: Do you guys provide.

utterance: Security. For security detail for your clients that get threatened by by your staff?

utterance: Unfortunately no, that's not our policy, but if you if you wanna call the police after this phone call I think you know, you can take care of that.

utterance: But but until then I I got this bank statement. Do you want me to send that to your address by email? What is the best for you?

utterance: Email.

utterance: Email.

utterance: Do you think Carl has access to my personal address?

utterance: I I don't know. I don't know. But so your email is Carl sucks.

utterance: Yeah I'm I'm I'm gonna.

utterance: Go. I'm, yeah.

utterance: Carl sucks all the time?

utterance: Yep.

utterance: at Yahoo?

utterance: Yep. Yep. So I'm I'm so I'm gonna leave the country for a few weeks.

utterance: OK.

utterance: Because I gotta lay low.

utterance: Yeah. OK.

utterance: I don't know how armed and how dangerous this Carl guy is.

utterance: Yeah that that might be a wise decision.

utterance: Yeah. So essentially oh and before I do I need to request request a you know those cards where they give you money and like you don't have to pay it, you know? it's it's it's it's it's one of those cards. It's do you have a black card?

utterance: we have a a silver card, if that's what you're referring to.

utterance: No I want like.

utterance: The black card. Like.

utterance: O~.

utterance: We can do platinum. We have a platinum card.

utterance: But all my favorite rappers have black cards and they look cool.

utterance: Yeah, we don't have a a black card. We have a gold card.

utterance: all right let me do the platinum card.

utterance: OK we'll do the platinum. All right.

utterance: So.

utterance: request it.

utterance: So, what I will need is OK. I mean I already have the information want me to make sure. Oh what is the desired credit card limit?

utterance: A hundred thousand.

utterance: A hundred thousand? OK.

utterance: So I have and what's the new PIN you'd like to put on there?

utterance: four two zero zero.

utterance: Four two zero zero? OK and is this just for you or would you like to have an authorisee?

utterance: Just for me.

utterance: OK.

utterance: All right and the shipping address?

utterance: Shipping address. three one three.

utterance: Mhm.

utterance: Santa Boulevard.

utterance: OK.

utterance: Los Angeles, California, nine zero zero one eight.

utterance: And would you like this have the standard delivery or do you want us to. Overnight it? OK. Yep. OK. I will do that right now.

utterance: Overnight it.

utterance: Yes.

utterance: All right. Well that is. That request has been made and is there anything else I can do for you?


utterance: Thank you for calling Intellibank, we value our customers. This is Brenda, how may I help you?

utterance: Yes, I I wanted to see about applying for a loan. A term loan, please.

utterance: OK. I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill, or Miss Baker?

utterance: You can call me Jill. That's fine.

utterance: OK, so you were wanting to apply for a term loan? Did I understand that correctly?

utterance: Yes, that's correct. I want to apply for a term loan.

utterance: OK. I can help you with that application for that. do you have an Intellibank bank account? I'm sorry, do you have an account with Intellibank?

utterance: I do. I I have several accounts with you guys.

utterance: OK. What is your account number?

utterance: Can you hold on one second? Let me grab my statement. gimme one second to look for that.

utterance: OK, it's three four six zero two nine nine eight.

utterance: All right, Jill and what is the name of the business?

utterance: It's Johnson Controls.

utterance: OK, Jill and what is your date of birth?

utterance: So, that's March second of nineteen eighty.

utterance: OK, Jill, looks it like your account has a four digit PIN number on it. Could you share that PIN number with me, for security purposes?

utterance: Yes, so, it's six four seven eight. can explain the term loan to me, please?

utterance: Yeah. So, the term loan is usually designed for lower borrowing amounts so you'd get to borrow that money up front and then we'd set a term for repayment on that but no collateral is required.

utterance: OK, so then I don't have to put any property or assets up against it then?

utterance: No. No collateral is required so you wouldn't have to put anything up against it.

utterance: OK. And what are the interest rates for that? Could you tell me that?

utterance: Yeah. So, for the term loan, those Those interest rates vary from about seven percent to eighteen percent.

utterance: The rate is based on your credit score, your borrowing amount, the term of the loan. There's there's a lot of factors that go into it. So we won't really know for sure what that will be until we get some more information and can get that loan reviewed for you.

utterance: OK. Yes, sorry. I'm sorry. I I don't mean to keep asking questions. but I still want to apply, let's go ahead.

utterance: OK. I'm just gonna need to get a little bit more information from you. What city and state are you in?

utterance: It's Kansas City, and it's Missouri.

utterance: OK. What is your street address?

utterance: It's five three nine Lakeland Road in Kansas City.

utterance: And can I get your ZIP code?

utterance: it's seven three eight two zero. I'm sorry, I just bought a new house so I forget that sometimes.

utterance: Well congratulations!

utterance: Thank you. We're still adjusting to the move. we've lived in West End for years and have moved up to the Legends District. It's it's a lot different. It's a lot different neighborhood than we're used to.

utterance: Well the Legends have some really really beautiful homes.

utterance: Yeah, we love the new house. We just really miss our old neighbors. I mean, we needed a bigger house for our kids and stuff. But but our old community, it was just so much closer and more tight knit.

utterance: we're just adjusting, I think, more to the neighborhood if that makes sense.

utterance: Yeah, it's it's always really really hard to leave good neighbors.

utterance: Oh, it definitely was. I mean it was a great it's a great area and the schools are great. But it just doesn't quite feel like home yet, if you know what I mean.

utterance: I I totally understand that. If you give it some time, I'm sure it eventually will. and then you can always go back and visit those old neighbors, too.

utterance: Thank you, I really hope so.

utterance: All right, Jill. So, I have just a few more questions to get through. Can I also get your social security number?

utterance: Yes. So that's seven three eight zero two zero seven eight three.

utterance: OK, can I get your driver's . Driver's license number and the state of issuance?

utterance: So, that's M as in Mary, nine three seven zero zero two zero zero and it's in Missouri.

utterance: OK, Jill. And are you the only owner of the business?

utterance: Yes, I. Yes I am. I'm the only owner.

utterance: OK, and when did the business opened?

utterance: it opened October nineteenth of two thousand twelve, I believe.

utterance: All right. And so, Jill, do you what your business grossed. your annual. Your business grossed annually last year, by any chance?

utterance: last year I believe it was four hundred and nine thousand and I think we're on trajectory for this year for four hundred and fifty-nine thousand, if I'm correct, I believe.

utterance: OK, and what is your tax ID number?

utterance: Oh my goodness. do I need that? I I'm not sure where that is. Do I need it for this?

utterance: yes, Jill. Unfortunately I will need that to process the application. But I can hold on the line if you wanted to go to locate that information real quick.

utterance: So, I think it's at my office and I'm at home. is there anything I can do without it?

utterance: So, unfortunately I can't process the the application, but what I can do is I I can get the rest of the information for the application from you and then I can save it to your account so that way, once you find that license number, you can call us back and we can add that to the application and then send everything through for processing. Would that work for you?

utterance: Yes, I'm so sorry about my mistake. But, yeah that'd be perfect if we could do it that way.

utterance: OK, let me get this last little bit of information from you, Jill. And then we'll get this saved. Jill, what is the address of the business?

utterance: It's eight three seven two Hillshire Way, Kansas City Missouri, it's eight three six seven two.

utterance: OK, and can I confirm an email address for you?

utterance: Yes, so that's J Baker at Johnson controls dot com. So it's J as in Jill Baker at Johnson controls dot com.

utterance: All right, Jill. And I know we kinda discussed it, but can you tell me why you're seeking this loan?

utterance: yes, sir. I'm just trying to, you know, to I don't. I don't even really know, I guess, the words I'm trying to say. I'm just trying to purchase some new inventory. You know, get some things taken care of. I don't, I don't really know exactly you know, how to specify it, I guess.

utterance: OK. That's fine. so, you're just, you said you were just purchasing it, you wanna get some new inventory? how much are you looking to borrow on that?

utterance: If I could get like around ten thousand that'd be great.

utterance: OK, and what term are you looking at for this?

utterance: I'd probably only need like five thousand if that was OK.

utterance: All right, Jill. So, I've got everything saved in here for you. If when you call back you just let them know that you've started an application and you just need to add the business license information then they'll get that license information for you and then they'll get this sent through for review.

utterance: unfortunately, I'm not able to tell you whether you were pre-approved for the loan at this time or not, because I'm not able to send it through. But they should be able to give you that information after the loan is processed. once you call back with that info.

utterance: I do wanna let you know that even you have, receiving a pre-approval is not a guaranteed loan acceptance. And that the loan will not be secured until all information is provided and can be verified.

utterance: Did you have any questions about that?

utterance: Sorry, when I call back, do I need to speak with you?

utterance: No you can speak with any agent that you that you reach whenever you call back. I'm I'm just gonna go ahead and the notes to your account along with the saved application, so that way they'll know what's going on.

utterance: was there anything else I could do to help you today?

utterance: No. I think that's everything. I'm sorry I wasn't prepared.

utterance: It's not a problem at all, Jill. Thank you for choosing Intellibank, you have a great day.


utterance: Thank you for calling Intellibank, it's a wonderful day. How can I help you?

utterance: Yeah I need to change my email from my account that I have. I need to get a different one.

utterance: Sure, no problem sir. I need to do some verifying with you real quick.

utterance: Also I'm gonna have to get a new bank card too, cuz my my the ATM ate mine and left in there on accident so that's another thing I have to get taken care of.

utterance: OK sir, I'll be more than happy to help you with that. Can I have your full name?

utterance: John William Roundtree.

utterance: Thank you for that. And your date of birth?

utterance: Three nine seventy-three and my Social's two three five two three four eighty-one. my pin is five six eight three nine two. that good?

utterance: OK yes thank you, sir. Thank you for that.

utterance: Anything else?

utterance: Forget something?

utterance: What what I'm gonna need though, I'm gonna need for you to verify the security question on your account.

utterance: OK.

utterance: It's your favorite pet

utterance: Favorite pet was Fifi.

utterance: OK, thank you very much for that.

utterance: Good little rascal.

utterance: Yeah. He's a little chihuahua, he come and like try to talk to you and stuff. Sound like he was saying I love you. But he's a cool little dog, he he's been gone for a while now but.

utterance: Oh, I'm so sorry to hear that sir, I'm so sorry to hear that. Yes, pets are a lovely thing to have in your life and when they're gone it's just like you lost a child.

utterance: He was pretty cool.

utterance: I know, I know. My little Fifi.

utterance: Kinda weird name. Should have named him Killer, you know. Fifi or you get a pit bull named Fifi, you know. Chihuahua named Killer, you know?

utterance: Aww.

utterance: Yes sir, yes sir.

utterance: Anyway, go ahead ma'am.

utterance: And.

utterance: And and and you wanted to update your email, right?

utterance: Yeah, I need.

utterance: To update my email.

utterance: OK. what would you like the new email to be?

utterance: well the first one was J Roundtree at Yahoo and now it just needs to be J Roundree at Gmail just I just changed the engines and places but it's still J dot Roundtree. But it just at Gmail instead of Yahoo.

utterance: OK. Yes sir, I can help you do that. give me just a second here.

utterance: OK.

utterance: OK sir, your email has been updated and has been changed. And could I have a new security for that?

utterance: A new security number?

utterance: Yes.

utterance: OK. How about five six eight three eight one.

utterance: Yes sir, thank you very much. And I have also updated that pin.

utterance: Yeah we had a bunch of my email got hacked you better get with your bank and change your email just in case of they can get ahold of information like that, so I just had it switched over to Gmail so now I got a fresh clean slate and that way I won't have to worry about anymore so.

utterance: Yes sir. Yes sir. Well we have taken care of all of those issues for you, but you had also asked me about getting a new card.

utterance: Yeah I left it in the ATM on accident and it I guess it eats it when you leave it there so no nobody can get ahold of it. and they said I have to get and get a new one set up, and it takes like ten days or something. Is there anyway to get it less than ten days or?

utterance: No sir. I'm sorry, it it does take about ten days to get it from you know, where we have to order it to get it back in through the security and then back into your hands, because we have to then mail it to you. But I would like to go ahead and verify your your address on this account so that we can send it to you.

utterance: Aww. Oh, Yeah.

utterance: Yeah. Six ninety Flat Top Road Kissell, West Virginia. That's K I S S E L L. Kissell. two five eight oh one.

utterance: Thank you sir for that. And could I also have a passcode that I could put on that? four random numbers that you know, mean something to you.

utterance: Can it be four digits?

utterance: Yes.

utterance: How about eight three three five?

utterance: Oh, sir, that's perfect. Thank you very much, and I've updated that for your card. Now, we will get that card out to you as soon as it makes it back to us from the factory, and make sure that everything is everything is up to date on that when it gets to you, and then you can call and have it activated. And we'll be more than happy to activate that for you so that you can continue your banking.

utterance: OK. Well that's good. I suppose. you're up in the Northern part aren't ya?

utterance: Yes, we are sir. Yes we are.

utterance: They say it's gonna

utterance: Be really bad up there this winter.

utterance: Yes, I yes I hear it's gonna be a bad winter.

utterance: Farmer's Almanac's been saying that you can't always believe that stuff but that's what they always .

utterance: Yes, sir.

utterance: You never.

utterance: Know what the weather's gonna be like.

utterance: Yes sir, I am told that. Now I wanted to ask you, are you familiar with our online banking?

utterance: Yeah we have it.

utterance: Oh great great. So you know that you can go on there and handle any kind of banking business after hours that you need to, and we also have the checkless deposit.

utterance: Oh cool. Got the ATM? You got the ITM too?

utterance: Yes.

utterance: Yes, sir.

utterance: We have the ITM and the.

utterance: So I can talk.

utterance: To a real person at three in the morning if I have to?

utterance: Yes, we do we also do have that. And we have our silver card checking, our business total checking. I see here that you have got the business preferred, which is an excellent choice sir.

utterance: Sweet.

utterance: Yeah, we use that a lot for the construction agency.

utterance: And we also have secured loans, and state loans, SBA loans, and

utterance: mean?

utterance: The SBAs a Small Business Association loan. if you're having trouble getting a a say regular loan, if you have any kind of issues with your credit which it shows here to me that your credit's in good standing.

utterance: Oh. Oh, OK.

utterance: Yeah, we're a small business so but you never know, if we need it, we know it's there so.

utterance: Right, right.

utterance: Yeah.

utterance: A term loan or or something like that might be better, but you know, we have interest rates that are very competitive and I can set you up an appointment with Angie on your next call and she can go over all that with you if you are interested.

utterance: Yeah.

utterance: Well I. Not right now but you know but very very possibly so. We'll see how the year goes with our quarterly returns and everything so.

utterance: OK, sir.

utterance: You might be.

utterance: Hearing from me for a loan if we need it .

utterance: OK sir.

utterance: Right now.

utterance: We're doing OK.

utterance: Well, we wanna thank you for being a valued customer of Intellibank. Is there anything else I can help you with today?

utterance: I think we're doing pretty good. I Thank you for everything you've done.

utterance: No problem sir. You call.

utterance: You guys are.

utterance: Great.

utterance: You call us any time.

utterance: Thank you.

utterance: Thank you.

utterance: Yeah.

utterance: Bye bye.

utterance: Bye.


utterance: Good morning and thank you so much for calling Intellibank, my name is Baxter and how can I help you today?

utterance: Hi Baxter nice to speak with you. So I'm calling because I have recently moved and I'm loving my new location where I'm at but I have to change my phone number obviously because I'm starting at new business and I have a business phone and I can no longer or I have no no need really for my my my personal phone number anymore. So I am closing that that account with Verizon and I have opened up a new phone number which is with with my company phone. So I would ultimately, what I'm getting at, is that I would like to switch the phone number that's on file with you guys to the new phone number that I am currently using.

utterance: Understood, that is something we can definitely help you with today. Can I have your first and last name so I can access your account?

utterance: Yeah absolutely. So my first name Lyle, that's L Y L E and the last name is Torrance, T O R R A N C E.

utterance: Got it thank you mister Torrance. Can I have your date of birth as well?

utterance: Yes that would be May first nineteen ninety-two. That's oh five oh one ninety-two.

utterance: Got you. And could I have the PIN number on your account?

utterance: Yeah so the PIN number on my business account is seven zero one one. That's seven zero one one.

utterance: Seven zero one one. Got you covered. All right, I'm accessing your account. Here we go. See you have an auto loan with us as well as a platinum card.

utterance: Yeah I found that platinum card to be pretty pretty useful. I've used it on several occasions now that I'm at my new location and I've really had no problems with it. I enjoy the enjoy the the new limit that that has been increased which is which is great knowing that I have been with your bank for several years now and you guys are are upgrading me and keeping me, you know, in the loop. So I do appreciate that I appreciate being a customer here.

utterance: Well we appreciate you and we appreciate your positive feedback here at Intellibank. We like to we like to put our customer's in the drivers seat and let them feel like their in control of their business. So I'm scrolling down I see I see a phone number could you confirm the last four digits of that line?

utterance: Yeah so the last four digits would be zero one eight two.

utterance: Zero one eight two. All righty and could you give me the phone number that you'd like to replace that one with?

utterance: Yes so the new phone number will be area code seven zero two nine one two zero one eight zero.

utterance: All right and to confirm I have seven zero two nine one two zero one eight zero.

utterance: Yeah, yeah that's correct. It's a lucky number for me I do I do like this this phone number, that the new one that I've gotten because I feel like there's a lot of good karma in the the the the sequence of numbers. Like I should probably use this for a lotto ticket, you know?

utterance: Well we got that number squared away for you, is there anything else I can help you with? Would you be interested in a new account, loan, or check your balance, anything else I can help you with?

utterance: I think I think you've been fairly helpful with me right now. All I wanted to really do was change that phone number. I'm pretty happy with the services that you guys have provided. I'm trying to think if I need anything else but while I have you on the line, I mean it's it's a rarity that I call in but you know what I think that's about it. I think that's all I really needed.

utterance: Sounds good. Thank you so much and I'm sorry could you hold for one second, my screen just froze. There we go. Sorry about that. OK. Here we go. Got it. All right mister Torrance everything has been saved your account has been up to date and if there's nothing else there'll be a short survey at the end of this call and I hope I've provided you with excellent customer service today.

utterance: You certainly have, thank you very much.

utterance: Well thank you, enjoy your day.


utterance: Hello, thank you for calling Intellibank. My name is Diane and I will be assisting you on this call recorded for your customer satisfaction..

utterance: Hi Diane, how are you doing today?

utterance: I'm great. Who do I have the pleasure of speaking to today?

utterance: my name is Carson.

utterance: Hi Carson, how are you?

utterance: Doing great. Doing great.

utterance: Great. Well how may I assist you today?

utterance: Well, there's a couple of things I'd like to get done. First off, I'd like to look at the exchange rate with the Euro and the peso. See I'm gonna be going on a little trip. Just trying to see what's a good place to go through?

utterance: All right. I'd be happy to do that for you. OK. let me just pull up your account information.

utterance: Yeah.

utterance: may. You said your name is Carson. C A R S O N.

utterance: C A

utterance: R S O N.

utterance: All right, and your last name please.

utterance: Last name is Levell. L E V L L.

utterance: OK, very good. I am just pulling up your information.

utterance: I

utterance: Thank you.

utterance: Do people ask if you were named after Johnny Carson?

utterance: No, no they haven't.

utterance: Oh.

utterance: I just remember my grandparents watching that show.

utterance: that's a great one.

utterance: OK, and for your security may I have the four digit PIN. PIN number associated with your account?

utterance: it's two one three seven five.

utterance: Two one three seven five. Actually, it's a four digit number. This one. That was five you gave me.

utterance: Hang on, let me check to see what's going on.

utterance: I just .

utterance: Sure.

utterance: OK, I think I gave the wrong information. I'm looking here it's five four seven three.

utterance: Great.

utterance: Sorry about that.

utterance: No worries, it just.

utterance: It wasn't opening for me. OK. Perfect, and now I just need you to verify your date of birth for me.

utterance: Yeah sure thing. It's December second nineteen ninety-two.

utterance: OK great.

utterance: OK great, and I do see here that you carry several accounts with us, so thank you for your loyalty.

utterance: All right. So we're going to be looking at the peso and what was the second one?

utterance: Second

utterance: One was the euro.

utterance: Got it. OK, and I can give you to the daily rate for today.

utterance: Just keep in mind we can look also at trends, we can look at quarters. .

utterance: Yeah. I I wanna look

utterance: At yearly and the quarter.

utterance: OK. yearly I I wouldn't be able to provide yearly. I. What I could do is I could research that and email it to you, but I can provide it for the past two quarters.

utterance: No? Oh.

utterance: that that works too.

utterance: OK great.

utterance: All right. So for the yen.

utterance: The yen for.

utterance: Sorry, I'm looking at the euro.

utterance: Oh I. I'm sorry. oh. I apologize, it was peso and the euro. Got it.

utterance: No problem. That's correct.

utterance: The peso for today's rate is closing at point eight one.

utterance: For the previous quarter which is a four month period it closed again at point eight one and for the previous quarter to that it came in at point seven nine.

utterance: OK, and for the Euro, today's rate is closing in at point nine zero. The quarter point eight nine and the previous quarter point eight seven. So definitely on a an upswing. Now if you would like it for the year, I can research that and send that to you today. OK. .

utterance: OK.

utterance: Don't worry about it. could you also

utterance: Check the price fluctuation index?

utterance: OK. we. We have access to something called a Consumer Price Index.

utterance: That's it.

utterance: OK great. Yeah, that's looking at goods and Which kind of goods are we looking at for you?

utterance: Well specifically I am looking at

utterance: It's basically the the cost of a an automobile.

utterance: OK. So for an automobile we would we would be looking at a full automobile or are we looking at a part?

utterance: Full automobile.

utterance: Either or.

utterance: Full automobile. OK. is there a specif~

utterance: A. Yeah, it's a.

utterance: What I'm specifically looking for is a Toyota Sienna.

utterance: OK great.

utterance: And

utterance: So what I would be looking at for that then would be a sedan. OK great. Let me look that up for you.

utterance: Sedan, yes.

utterance: Twenty nineteen. Specifically in the state of Mexico.

utterance: Sorry, the country of Mexico.

utterance: Yeah, what I'd be looking at really is just today's market.

utterance: Oh, that's it? Oh sorry.

utterance: Yeah, because

utterance: no that's OK.

utterance: If you want to look that up that would be something you'd look up in Blue Book, but for today, the average price of a sedan is coming in at thirty thousand dollars.

utterance: Oh, that's

utterance: In general. OK.

utterance: Right, I think I can find something more specific later on, but

utterance: Yes.

utterance: OK.

utterance: Are you in auto sales?

utterance: no, no, no. I'm just.

utterance: I'm just kind of browsing seeing if there's anything of. In other countries cheaper than that. no sorry, I

utterance: I got it. OK.

utterance: Well thank you for all your help. I appreciate it.

utterance: My My pleasure, Carson. Is there anything else I can do for you?

utterance: No, I

utterance: Think that should do it. Thank you.

utterance: A~

utterance: All right. Well thank you and have a great day.


utterance: Hello, thank you so much for calling Intellibank. How can I help you today?

utterance: OK, hi I have a payment I have to make for my credit card, but I don't want to forget it. Could you help me with that?

utterance: Yes, absolutely. Would you like to schedule a credit card payment?

utterance: Oh Yes, please.

utterance: Yes, absolutely. I can go ahead and help you out with that. First I'm going to ask you a couple of questions. So, first, could I have your full name, please?

utterance: OK, my name is Sharleen Vitassal.

utterance: All right, thank you so much. And could you spell your first name for me, please?

utterance: OK, that will be S H A R double E N.

utterance: All right, thank you for that. And can I get your date of birth?

utterance: that will be on the twentieth of December nineteen ninety.

utterance: All right, thank you for that. and can I get your PIN number?

utterance: Oh, that is two four one three.

utterance: All right, thank you. And can I get your credit card number?

utterance: OK, that will be four nine two nine three eight one three one three two seven five five two two two four.

utterance: All right and just to confirm that number is four nine two nine three eight one three two seven five five two two two four?

utterance: Yes, that is correct.

utterance: All right. Thank you for that. and what is the amount that you would like to make the payment for?

utterance: That will be two thousand dollars.

utterance: All right, thank you. All right and can I get the bank account number and from which you will fund this payment?

utterance: OK, that will be three five four six six eight seven nine two four.

utterance: All right and just to confirm, that number is three five four six six eight seven nine two four?

utterance: Yes, that is correct.

utterance: All right, thank you for that. And can I get the routing number?

utterance: OK, that will be seven five eight six five four five one zero.

utterance: Thank you, and to confirm that number it's seven five eight six five four five one zero?

utterance: Yes, that is correct.

utterance: All right. Thank you for that. All right and what is the date that you would like this payment to take effect?

utterance: that will be next week on Monday.

utterance: All right, no problem. All right. I have gone ahead and scheduled the this payment for you for two thousand dollars for your credit card for next week on Monday and you should receive an email shortly confirming that scheduled payment.

utterance: thank you for that, and how's the weather over there?

utterance: Oh, the weather is so good, thank you for asking. It's very warm and sunny where I live. How's the weather with you?

utterance: Oh, it's also good. It's warm and sunny and I hope it stays like that for the rest of the month.

utterance: Absolutely, me too.

utterance: And as well I think offer business plat card.

utterance: Oh, I think you mean our business platinum card?

utterance: Oh, yes.

utterance: Yes, we offer a business platinum card. It's one of our credit cards and if you would like to know more about it you can go online and our website and read about it, or even apply for one.

utterance: Yeah, OK. That's good to know. So, all the details that I require will be online.

utterance: Correct, yes.

utterance: On the website. Oh, OK. And my other question will be could I transfer the payment before they goes through if I change my mind.

utterance: yes, you could cancel it. you have to cancel it two days before the payment date, however.

utterance: Oh, OK. And about the about the payments, can I make my future payments through online banking?

utterance: Correct, in the future, you don't have to call us, you could do the payments online.

utterance: Oh, OK. So, it's it's easy. I want to be I want to be request that much but will I be charged for anything?

utterance: no, there'll be no charge for online banking.

utterance: Oh, OK. Thank you for that.

utterance: No problem. Is there any other questions for me?

utterance: No, I think that's all I had for today.

utterance: All right, no problem. Have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank. This is Evelyn, how can I help you?

utterance: Hey Evelyn, how are you?

utterance: OK. How are you?

utterance: Doing good. Doing good.

utterance: Good.

utterance: so I'm going through like bank paperwork and all and just going over getting all my bills set up for the month to pay between personal and my business accounts. I already I guess made the payment on my business loan.

utterance: Mhm.

utterance: And I I never like made a note of what my balance is. Like I. So I. I like to go through and keep track of all my balances you know, I I kind of wanna contemplate at times whether I wanna consolidate loans or. You know what I mean? or pay off on a credit card possibly. but I but I I don't know what happened this month. I never wrote down what the balance of my business loan was. So I was hoping you can give me that balance please.

utterance: Mhm.

utterance: Right.

utterance: Mhm.

utterance: I absolutely can and I think we should talk about you getting set up for online banking which I'll explain to you after we figure everything else out.

utterance: OK.

utterance: So first of all, what is your first and last name and your date of birth?

utterance: It's Frank Michaels.

utterance: OK.

utterance: And my birthdate is January thirtieth.

utterance: OK.

utterance: Nineteen eighty-one.

utterance: OK, and what is your PIN number?

utterance: The PIN is three zero.

utterance: Mhm.

utterance: Eight one.

utterance: OK, and whenever you're ready, the loan account number.

utterance: OK, hang on one second.

utterance: OK, no problem. Take your time.

utterance: All right.

utterance: Excuse me. It's zero eight.

utterance: Mhm.

utterance: OK.

utterance: Eight six.

utterance: Mhm.

utterance: One one.

utterance: OK.

utterance: Seven.

utterance: Uh-huh.

utterance: Zero nine. Oh.

utterance: OK.

utterance: Hang on, hang on, hang on.

utterance: OK. No problem.

utterance: Aight wait.

utterance: Erase that one.

utterance: OK.

utterance: Go back. that that's my personal. I'm sorry. I need to give you the business one.

utterance: Sure. No problem.

utterance: Oh. OK, yeah.

utterance: Yeah, yeah.

utterance: OK, the business loan number is zero nine.

utterance: Mhm.

utterance: OK.

utterance: One five.

utterance: Mhm.

utterance: Seven one.

utterance: Mhm.

utterance: Six six three.

utterance: OK. So I have zero nine one five seven one six six three.

utterance: Correct.

utterance: OK. OK. So you have two thousand three hundred dollars left on that loan to pay off.

utterance: Hmm. OK.

utterance: And your payment did come out.

utterance: So that's what you have left.

utterance: OK.

utterance: So that's that's the balance after the payment.

utterance: Right.

utterance: Right. The payment did come out.

utterance: OK.

utterance: OK. yours. OK.

utterance: Yeah.

utterance: So do you want me to send you information about the online banking?

utterance: Because I think that would help you. You can look at it twenty-four hours a day if you wanted to. We even have an Intellibank app that you can download to your phone. You can check it. Your balances, your. What's left on your loan.

utterance: All that good stuff.

utterance: Now I've been hesitant whole online banking thing. Maybe, you know, brought up a little old school. is it secure? You hear all these nightmares of things.

utterance: Mhm.

utterance: OK.

utterance: Mhm.

utterance: Right, it's absolutely secure and god forbid if anything ever happened where someone hacked your account or tried to steal your identity, we. You are a hundred percent insured for that. So we would cover it, recover your money.

utterance: OK.

utterance: Don't. You know, there would be an investigation if something did get that serious.

utterance: it's very rare that it happens with our bank because we are really secure.

utterance: OK.

utterance: So I I highly suggest it for small business owners and I also suggest with your type of business, you should apply for an Intellibank Silver business card.

utterance: OK.

utterance: Because using the card will get you points and perks and it will save you a lot of money yearly and I can send you all that information. I I could mail it to you if you prefer it, but it's. You know, I can email that to you as well along with the.

utterance: Yeah, let's Let's let's just email that over to me and let's How how do I start the process of the whole online banking?

utterance: OK.

utterance: OK. So, I'm gonna email you a link right now.

utterance: OK.

utterance: And you just click that link and it's gonna prompt you to go through it and I know that you say and think that you're old school, but I have faith in you because it's really simple the way we set it up.

utterance: If it's that simple my grandmother be able to do it.

utterance: Yeah.

utterance: So if she can do it, then then I will tell you it's that simple.

utterance: Actually.

utterance: It is. It is really simple. Honestly that's what. You know, we set it up so. We don't want you to have to keep calling back multiple times.

utterance: Sure.

utterance: That's annoying for you. You don't wanna do that. So in the case, the rare case that you have a question about it you can completely call us back and we would walk you through it.

utterance: OK.

utterance: But I really don't think that you will need that.

utterance: So I'm gonna go ahead and send you that link.

utterance: OK.

utterance: what is your email?

utterance: It's Frank Michaels.

utterance: OK.

utterance: Nineteen eighty-one at Gmail dot com.

utterance: OK, and is the F capitalized?

utterance: Yes it is.

utterance: OK, perfect.

utterance: OK. So I'm. So I sent you that one and then I'm gonna send you an email about the silver card.

utterance: Oh great.

utterance: Really read that. I'm telling you it's it's a life save for so many small businesses.

utterance: It's crazy. And you're not really enjoy it.

utterance: OK.

utterance: Yeah, I I mean it it sounds like that and who doesn't love getting points and perks back?

utterance: Mhm.

utterance: Exactly.

utterance: I mean we even have. You know, if you if you take business trips, gas mileage. All that stuff.

utterance: OK, that'd be great.

utterance: So.

utterance: All right, Mr. Michaels, is there anything else I can help you with?

utterance: That's it.

utterance: All right, have a great day.

utterance: Thank you. You too.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. My name is Lisa. How may I assist you today?

utterance: Lisa I'm attempting to get some information about exchange rates between two different currencies and I was wondering if you could help me with that.

utterance: Absolutely. I'd be glad to do that for you. May I ask your name please?

utterance: Yes, my name is Frank. Frank Broussard.

utterance: Roussard . Would you spell your last name for me?

utterance: Broussard. B.

utterance: Oh

utterance: Broussard. OK.

utterance: B as in boy, R O U S S A R D.

utterance: OK. Very good. And Frank, it's Frank, not Francis? Not short for anything?

utterance: Right, just, just Frank. Francis! Wow, that was.

utterance: OK.

utterance: Oh, my uncle Frank was a Francis, so Just in my mind.

utterance: Is that right?

utterance: OK.

utterance: OK, so. Oh. I did too. I had an aunt Frances on one side of the family and an uncle Frank on the other side of the family.

utterance: I had an

utterance: Aunt Frances.

utterance: They never met each other, did they?

utterance: I don't know. I was pretty young then.

utterance: Francis, this is Francis.

utterance: Probably at my.

utterance: Parent's wedding.

utterance: Frank meet Frank.

utterance: There you go.

utterance: All right.

utterance: OK, so let me just ask you some basic information so I can pull you up in our system. I have your name and the spelling. may I have your four digit PIN number?

utterance: Sure.

utterance: Five nine four three.

utterance: Five nine four three. OK, very good. OK. I do see you here in the system. Can you please verify the date of birth so I know I have the right person.

utterance: My date of birth is nine seven nineteen seventy-six.

utterance: Great. All right. All right, I do see here. Wanna thank you for your business. I see you carry our gold card.

utterance: Yep.

utterance: Our total checking, and savings and a secured loan, so thank you so much for your loyal patronage.

utterance: Mhm.

utterance: Yes. Twenty years.

utterance: Oh.

utterance: I see that. Thank you. All right, so you wanted to get an exchange rate for what type of currency?

utterance: Want the US dollar to a Euro.

utterance: To the Euro. OK, not a problem. Let me looks that up for you.

utterance: Just bear with my while my system is loading.

utterance: Sure.

utterance: OK, very good. So it looks like compared to the American dollar the Euro is coming in at one point one zero.

utterance: OK. A little bit higher.

utterance: A little bit higher, yeah, which is nice to for a change.

utterance: Right. But these change. periodically.

utterance: They do. It can. The. It can it can change daily. or you know. The best way, I think, to get an a navigation is to look at a quarterly.

utterance: Is there a way to see these things online by any chance?

utterance: Yeah. Absolutely. go to our website and you'll see a tab called categories. Drop that. Drop down that box. You'll see all sorts of things that you can do online. Look for the one called check check exchange rate and then you'll all the information right there.

utterance: OK.

utterance: OK, good, good to know.

utterance: OK. Is there anything else that I can do for you today?

utterance: Yes, I was wanting to know Possibly opening a business account for my son. What type of documents do you need?

utterance: Mhm.

utterance: Good question.

utterance: To

utterance: Open an account for him?

utterance: Certainly. Good to be prepared. So, you'd need several types of documents. You'd need a copy of a business license. you would need tax documents. You'd need two years of tax returns.

utterance: OK.

utterance: And two years of of business tax returns. They'll be looking at both your personal and your business taxes.

utterance: OK.

utterance: You will need two years of end financial statements.

utterance: All right.

utterance: OK.

utterance: And what's the best way to send these things. Is there an an online portal where I can send this or do I need to walk it in?

utterance: You can walk it in, of course. you can email it. You can fax it and online there is a portal where you can upload the documents, and once you do that you would get an email confirmation that your documents have been received.

utterance: OK, Great.

utterance: And I'll just throw in there too because you were talking about paperwork, but also make sure you would have your driver's license and your tax ID number because I know we will also look at those for physical photos when you apply for loans.

utterance: OK, sounds good.

utterance: OK, very good. Frank, is there anything else that I can do for you today?

utterance: no. No. You've been a great help. Answered all my questions.

utterance: Oh, great. Well thank you for your loyal patronage. And thank you again for being an Intellibank customer. I wish you a great day.

utterance: Thank you so much. You have a great day too.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. My name is Jimmy, your customer service expert, how can I help you today?

utterance: Hi Jimmy. I was wondering if you could help me. I'm a customer here at the bank and I have some issues I would like to have resolved. I have two things that I would like to check into. The first one being a line of credit and the second being a corporate credit card. And if I could take care of both of these issues all at once on this phone call that would be fantastic.

utterance: certainly Jimmy. That's definitely something I can help you with. well how about we how about we knock one of these out at a time? could I have your name first?

utterance: Yes, my first name is Horace, H O R A C E. My last name is Gould, G O U L D.

utterance: Horace Gould. OK. Can I get your social security number and your PIN?

utterance: Three two three two one two four two zero, and my PIN is four three four nine.

utterance: Got it. All right I've accessed your account. I'm just looking through to make sure everything is in proper order. OK, everything's looking good. Smooth sailing so far. And you said you wanted to apply for a line of credit first, correct?

utterance: Yes that's correct.

utterance: All right. What what's your desired credit limit?

utterance: I would say my desired limit would be around five thousand. Five hundred thousand I mean, excuse me. Five hundred thousand if that's possible.

utterance: Five hundred thousand. We can certainly find out. All right. just gonna need a little bit more info for this application. could you give me your social again?

utterance: Yes, three two three two one two four two zero.

utterance: Got it. And a good email?

utterance: H dot Gould, G O U L D just like my last name, at Gmail dot com.

utterance: Got it. And your business name?

utterance: Gould's Gold.

utterance: Gould's Gold, that's clever. And are you the sole owner?

utterance: Yes.

utterance: And the date your business was established?

utterance: October twelfth two thousand sixteen.

utterance: Got it. Your gross annual sales?

utterance: One point two million.

utterance: One point two million. Tax ID number?

utterance: Seven six seven zero two zero.

utterance: Zero two zero. And what's the address of your business?

utterance: Seven hundred High Drive, Pasadena, California, nine seven zero one one.

utterance: Got it. would you like to add add that as the mailing address as well?

utterance: Yeah that'd be perfect thanks.

utterance: Got it. All right. All right just processing that.

utterance: Fantastic, you were approved.

utterance: Oh that's great.

utterance: And I'll be sending you an email with everything you need in that email. If you have any questions you feel free to call us back or just simply reply to that email. Now you also said you wanted to apply for a credit card as well, correct?

utterance: Yeah I believe I'm currently on a on on the platinum card but I was hoping that I could upgrade up a a step to a a card with better better benefits and rewards.

utterance: OK. so we're looking at either the silver card or the gold card. gold card's a little more exclusive so it'll be a little more difficult to obtain, but it's certainly possible with someone of your standing at our bank. Yeah would you like to just go ahead and go for that one or would you like to try the silver?

utterance: You know I believe I believe if anything my name means I'll go for the gold.

utterance: I hear that. All right I'm just gonna need some of that info that you gave me earlier again unfortunately. OK I can't copy and paste it over so just gonna have to answer all of that again. And I got Horace Gould. Got your street address. OK.

utterance: Could I get your social security again?

utterance: Three two three two one two four two zero.

utterance: Got it. And your drivers license?

utterance: Three five seven five seven four.

utterance: State?

utterance: California.

utterance: Perfect. Can you give me that email again?

utterance: H dot Gould, G O U L D, at Gmail dot com.

utterance: Perfect. Business name, Gould's Gold. You're the sole owner. And what was that date you established again?

utterance: October twelfth two thousand sixteen.

utterance: Thousand sixteen.

utterance: Gross annual sales if I remember was one point two million?

utterance: Yes that's correct.

utterance: Got it. what's the tax ID number again?

utterance: Seven six seven zero two zero.

utterance: Seven zero two zero. And the address to the business, one more time?

utterance: Got it. And that will still be a good mailing address, correct?

utterance: Yes that's correct.

utterance: All right. Got it. Gold card. All right. Processing that. Bare with me here.

utterance: Well it looks like you were also approved for a new credit card Mr. Gould. Congratulations.

utterance: That's great, that's great. Thank you.

utterance: And I will be sending another follow up email with everything you need in it. And if you have any questions about that you may also call us back for it or just simple reply to the email. is there anything else I can help you with today? Your account balance, insurance rates, anything at all.

utterance: No that's everything that I needed to know.

utterance: Well thank you so much, Mr. Gould, for being such a fine customer with us here at Intellibank. My name is Jimmy and I hope you have a nice rest of your evening.

utterance: Thank you Jimmy.


utterance: Thank you for calling Intellibank. This is Steven how may I assist you?

utterance: yes I need to get about four hundred thousand dollars to buy some new machinery for my business.

utterance: OK sir. And how can I assist you with this today?

utterance: well I need some money. Is that something you could help me with?

utterance: certainly. we do have many loan options available. for something in that amount you would probably be best off at looking into a secured loan. is that something that you think you would be interested in?

utterance: yes.

utterance: All right sir. well would you like more information about our secured loans? Or would you like to just go ahead and apply today?

utterance: what interest rate do you offer? And the term length?

utterance: Yes sir. The term lengths on our secured loans are something that you can decide in your application. depending on how long you would like to carry that loan. And what your monthly payment requirement would be. And then the interest rates will vary between five and nine and a half percent.

utterance: OK. And this will be an Intel secured loan is that correct?

utterance: an Intellibank secured loan yes sir.

utterance: All right. yeah let's go ahead and get the process started.

utterance: All right I'd be happy to assist with that. may I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you. And your address please?

utterance: Do you need my personal address or my business address?

utterance: yes sir sorry. Your personal address please.

utterance: Thirty-six Edgemont Lane.

utterance: Thank you. And what city and state is that in?

utterance: Canyon Country, California.

utterance: And the ZIP code?

utterance: Nine one three eight seven.

utterance: All right thank you very much sir. And then I will need your social security number.

utterance: Three nine five, two six, eight zero one one.

utterance: Thank you. And the drivers license number and the state of issue of that license?

utterance: O M five three, D B, H A, I Q nine. California.

utterance: Thank you very much sir. And the authenticating PIN number for the account that you have with us?

utterance: One zero six two.

utterance: Fantastic. And your current email address please?

utterance: Thomas Customs at Gmail dot com.

utterance: Thank you very much. And now what is the name of the business that you are applying for this loan under?

utterance: Thomas Custom Cabinets.

utterance: And are you the sole owner of said business sir?

utterance: I am.

utterance: Thank you. And when was this business established?

utterance: Oh seven oh six, nineteen eighty-one.

utterance: Thank you. And may I know the gross annual sales of the business?

utterance: Two hundred and twenty-five thousand.

utterance: All right thank you very much. And the Tax ID number for your business?

utterance: just a second let me look at that.

utterance: No problem.

utterance: OK I've got it.

utterance: All right sir whenever you're ready if you could just give me that tax ID number.

utterance: Four five six, eight two four, five three one.

utterance: All right sir thank you for that information. And then what is the address for your business?

utterance: Seventy-six Sunbeam Drive. That's also in Canyon Country, California.

utterance: All right and can you confirm the ZIP code for me?

utterance: Nine one three eight seven.

utterance: Thank you very much. And what address would you like the mail to be sent to? Your personal address or your business address?

utterance: let's do my personal address.

utterance: All right sir and can you provide me with that address once again?

utterance: Thirty-six Edgemont Lane. Canyon Country, California. Nine one three eight seven.

utterance: Thank you very much sir. And then what type of collateral would you like to secure this loan with today?

utterance: let's do the equipment.

utterance: All right I can certainly do that. And can you verify the purpose of your loan once again for me?

utterance: I need to upgrade equipment.

utterance: OK thank you very much. And the amount of the loan that you are looking for?

utterance: let's do sixty thousand.

utterance: All right thank you very much. And what type of term were you looking to get on this?

utterance: let's do forty-eight months.

utterance: All right. So that is a forty-eight month loan for sixty thousand dollars. For an equipment upgrade and backed by the equipment as collateral. Is that correct?

utterance: Yes.

utterance: All right sir thank you very much for that. And I will go ahead and get the application process started. And you will receive a letter in the mail. That will outline what information we need. And documentation that we need in order to complete this loan process. And instructions on how you can turn those in to us. As well as a link to the online banking where you can upload those documents electronically. which is generally our preferred method. As that is faster and will reduce the amount of time for us to get your loan processed.

utterance: All right that sounds great. Is your day going good so far?

utterance: Yes sir my day is going quite well. How is yours?

utterance: It's going good.

utterance: Well that's fantastic. Is there anything else that I could assist you with today?

utterance: I don't believe so.

utterance: All right sir. Well thank you for choosing Intellibank and if there's nothing else I can help you with then you have an fantastic afternoon.

utterance: All right thank you.

utterance: Thank you, sir. Goodbye.


utterance: Hey. This is Brian in Intellibank. How may I help you today?

utterance: Hi Brian. I was calling to schedule a payment on my credit card account.

utterance: You're. OK. You're, you're calling to schedule a payment on the credit card?

utterance: Uh-huh.

utterance: All right. Lemme pull up the account so I can check. what is your credit card number?

utterance: That's gonna be five two.

utterance: Five two.

utterance: Five nine.

utterance: Five nine.

utterance: Six three.

utterance: Six three.

utterance: Four Four.

utterance: Four Four.

utterance: Seven Five.

utterance: Seven Five.

utterance: Eight six.

utterance: Eight six.

utterance: Seven two.

utterance: Seven two.

utterance: One three.

utterance: One three. All right. Now, before I can take you any further, I gotta verify some information for the security of your account.

utterance: Of course.

utterance: OK. So, what is your full name?

utterance: my full name is Jessica Plumber.

utterance: Jessica Plumber.

utterance: And that's plumber with a B, so it's P L U M B E R.

utterance: Got it. OK. Jessica, what is your date of birth?

utterance: April sixth nineteen eighty-seven.

utterance: Sixth? You said sixth?

utterance: Sixth. Yes.

utterance: OK. Got it. April sixth nineteen eighty-seven and for security, what is the street you grew up on?

utterance: I guess when I. OK. What? Cumberland.

utterance: Cumberland. C U M B E R L A N D?

utterance: Yes.

utterance: OK. OK. Yes. You certainly were. OK. Well, thank you for verifying the information. So, again you were telling me that you had a. You want a credit card payment?

utterance: Yes.

utterance: OK.

utterance: I wanted to find out how far in advance I can schedule a payment to pull from my account. So, could I schedule one now for next week?

utterance: OK. yeah. We could absolutely do that for you. So, what day exactly next week are you looking to make this payment?

utterance: I'm getting paid on Monday and it usually takes at least twenty-four hours to hit. So let's just be safe.

utterance: Mhm.

utterance: And say Wednesday.

utterance: Wednesday. OK. So we're saying Wednesday the twelfth?

utterance: And

utterance: Yes.

utterance: OK.

utterance: could you. Could you actually let me know how much I have to pay off on my account?

utterance: OK. so, right now what's left of your balance is six hundred and thirty-two dollars and eighty-seven cents and that is of today. You, you bought a coffee at Starbucks it looks like today. For. It was five twenty-five?

utterance: Yes.

utterance: Yep. That was me.

utterance: OK.

utterance: OK. So, I'm doing better than I thought so, let me go ahead and just. Can I pay just fifty dollars?

utterance: You, you wanna set the Fifty dollars for next week?

utterance: Yeah, I want to.

utterance: Yes and can we also go ahead and make that just recurring, to come out every Wednesday, fifty dollars?

utterance: Every Wednesday? so, every single week you want that to happen?

utterance: Mhm.

utterance: Yeah.

utterance: OK. Yeah, we can actually do that.

utterance: OK. Great. And so, if in the future I want to change that number, just give you guys a call and I can, like, either bump it up or bump it down if I need to?

utterance: Yes. Yes. Yeah.

utterance: OK.

utterance: Great.

utterance: So, fifty dollars every week. Now, before I can do that I, I need to have your bank account number.

utterance: OK. that's gonna be five nine.

utterance: Five nine.

utterance: Six nine.

utterance: Six nine.

utterance: Seven seven.

utterance: Seven seven.

utterance: Two four.

utterance: Two four.

utterance: Three nine.

utterance: Three nine.

utterance: Seven six.

utterance: Seven six. OK and the routing number.

utterance: OK. That's gonna be six six.

utterance: Six six.

utterance: Five four.

utterance: Five four.

utterance: Three nine.

utterance: Three nine.

utterance: Eight seven.

utterance: Eight seven. All right. So then, again, we want the payment date to be Wednesday the twelfth?

utterance: Mhm.

utterance: OK. All right. Well, great! This is looking really wonderful. So, you know, before I let you go, is there anything else I can do for you today? Would you like to know any information about, you know, online banking? Anything else? Or.

utterance: yes. I wasn't actually able to get into my account online.

utterance: Oh! OK.

utterance: I, I couldn't. I couldn't figure out. Maybe I put in the wrong account number. I, I think maybe I I confused it with the routing number.

utterance: Oh! OK. That. Yeah. I understand that. Well, OK, if you give me give me the last four of your phone number and then I can send you a text message.

utterance: OK and that's gonna be seven six five eight.

utterance: Seven six five eight. OK. OK, great! I just sent you a text message with a reset link.

utterance: OK, great. thank you so much.

utterance: Yeah. OK, and is there anything else I can do for you today?

utterance: No. That's great. Thank you.

utterance: All righty.

utterance: Well, you have yourself a wondrous day.

utterance: Thank you!

utterance: Bye bye.


utterance: Good afternoon. Thank you so much for calling Intellibank, where customer service satisfaction is our number one priority. My name is Matilda and how may I best assist you today?

utterance: Hey, a buddy of mine was talking about a eight oh four loan. It's something I'd like to like to apply for.

utterance: OK, I'd be happy to help you with that today. we actually have something called an SBA five oh four loan, which is a business loan fund funded in part by the government for real estate purposes. OK. Would that be like what you're.

utterance: Yes, that's. Sorry, that's exactly what I'm calling about.

utterance: No problem. We have a variety of loans. I tell you what, sir. Let me just get some basic information so I can pull your account up. May I please have your first and last name?

utterance: Yeah.

utterance: Sure thing. It's Aaron. Two As. A A R O N.

utterance: Mhm.

utterance: Then it is Ruff. R U F F.

utterance: OK, great.

utterance: Thank you.

utterance: All right. So, we're going to be checking out the SBA five oh four loan. OK, so just in a By the way, you can apply directly with me, you can apply online, or on our mobile app.

utterance: Mhm.

utterance: Yes.

utterance: But the basics of an SBA five oh four loan is because it is backed by the government, generally it is easier to get approved the interest rates are much lower than a general secured or term-rate loan. and the interest rate will remain fixed for the entirety of the loan. Like if you took a ten-year term and you're approved for two percent, that interest rate will never change, even if the market changes.

utterance: Oh, fantastic. That's what I like to hear. OK.

utterance: Would you like to apply for one?

utterance: Yes, I would.

utterance: OK, great. it'll just take us about three minutes and I'll just be asking you for some information to upload. All right? All right. And will we we doing this under your name, Aaron Ruff?

utterance: Sure thing.

utterance: Yes.

utterance: All right. And I will just need your address for the business.

utterance: Sure thing. It's three one zero.

utterance: Mhm.

utterance: Count Boulevard.

utterance: OK.

utterance: It's like

utterance: C O U N T.

utterance: OK. Is there a unit number?

utterance: No there's not.

utterance: All right, city, state, and zip, please.

utterance: Sure thing. This is This is Baltimore, Maryland.

utterance: Mhm.

utterance: ZIP code is three four seven eight two.

utterance: Yes.

utterance: Not a problem. All right, so I will need your social security number.

utterance: Sure, it's two one six five nine four three two one.

utterance: OK, great. And then, Aaron, I'll need your driver's license number and the state it was issued.

utterance: Sure thing. It's a Maryland license. It is M two three five seven eight one two.

utterance: OK, Great. Aaron, are you the sole owner of your business?

utterance: Yes, I am.

utterance: Great. And what year did you establish your business?

utterance: Established it in twenty nineteen.

utterance: Two thousand nineteen?

utterance: That's correct.

utterance: Great. And what were your gross annual sales? You can look at either two thousand nineteen or two thousand twenty. Just choose the one that's the highest.

utterance: No problem. Well last year, the sale was around seven hundred thousand.

utterance: OK, great. Just an average is good.

utterance: Yeah.

utterance: And your tax ID number, please.

utterance: It's. Look around for that. It's four three nine five two eight four three seven one.

utterance: Mhm.

utterance: OK, great. And how much would you like to apply for the loan?

utterance: Oh, I'd like to apply for a loan for a hundred grand.

utterance: OK. One hundred thousand dollars.

utterance: Yes that's correct.

utterance: O~

utterance: All right. And the purpose of the loan?

utterance: I just wanna remodel a kitchen really. Just get new freezers in there.

utterance: You have a restaurant?

utterance: Yes, I do.

utterance: OK, great. OK, so remodel and equipment upgrade is what I'll put. OK, very good. All right. And if you are approved, Aaron, there will be a down payment due within the first forty-eight hours and the required amount is between five to twenty percent. How much would you like to put down?

utterance: That's good.

utterance: I'm happy to put twenty percent right now.

utterance: Great, OK. And upon approval, we can fund that money directly into your checking account and that completes the process on my end. there will be two photo documents for you to upload in our system which is our tax ID number. It's your tax ID number and your driver's license and I just sent you a link for that to your email address.

utterance: Right.

utterance: Just real quickly check my account balance? all the information there.

utterance: Mhm.

utterance: You.

utterance: Certainly, are we looking at a credit card, your checking?

utterance: Yeah,

utterance: Just my checking.

utterance: Your checking, all right. The business total checking?

utterance: Thank you.

utterance: No problem. OK, your business total checking amount is eighteen thousand four hundred and ninety-two dollars and seventy-six cents.

utterance: Been such a great help. I really appreciate.

utterance: Oh, and my. It's been my pleasure. Well, good luck to you, Aaron, and I hope to be talking to you soon about that loan. Thank you, have a great day. Have a great day.


utterance: OK. Yeah. Hi. Thank you for calling Intellibank.

utterance: My name is Phoebe.

utterance: How may I assist your call today?

utterance: Hi Phoebe.

utterance: Hi, there. How are you today?

utterance: I'm good. How are you doing?

utterance: I'm great. I'm great.

utterance: You're so in chipper.

utterance: Oh, well. You know, a cup of coffee. It's a beautiful day.

utterance: Wow.

utterance: Yes. How may I help you today?

utterance: I need to transfer do a wire transfer please.

utterance: Certainly. will we be doing a wire transfer for your checking or savings account?

utterance: I need to transfer do a wire transfer from my savings account into my checking account.

utterance: I see. Well, just so you know. If you're doing a transfer from the internal account we don't actually have to use a wire transfer for that. That would just be a pure transferring to a outside account.

utterance: Oh, OK.

utterance: well, in that case. You know, I do have an outside account and I was going to that online. It can I do that online?

utterance: Well, what you the wire transfer, I think, it would best if we did that for you here.

utterance: I know that the majority of our services can be done but honestly, I think you're the best doing it with with an agent. I don't think that the wire transfer is available online.

utterance: Oh OK. That's fine. Well, yeah. Now that I have you on the phone. I'll just do that then.

utterance: Absolutely.

utterance: And most most things can be done but I know that a wire transfer either needs to be done in your branch or with a live agent. So let's go ahead and do that that way.

utterance: Right.

utterance: OK. So yeah I just I wanna do wire transfer for my savings to my external checking account and I'll give you that information.

utterance: Great. OK.

utterance: And just so I can pull up all your information may I get your first and last name?

utterance: Oh the first name is Tina.

utterance: OK.

utterance: Last name?

utterance: Katz. K A T Z.

utterance: Great. All right and Tina, may I get your date of birth?

utterance: date of birth is twelve one seventy-two.

utterance: OK.

utterance: What's your date of birth? Or shall I not have asked that? Sorry.

utterance: Well, that's all right. I actually have a birthday coming up in November. November fourteenth.

utterance: Oh.

utterance: Oh. What you gonna do?

utterance: you know we're just getting back to spending time with family and friends so it's still to be determined but I'm looking forward to doing something this year, finally.

utterance: Oh, good for you.

utterance: No, thank you.

utterance: All right. Let's see here, Phoebe.

utterance: May I get your date of birth?

utterance: Oh, I'm sorry you just gave me that. I've see it the screen. I was so busy thinking about my birthday.

utterance: Oh, that's OK.

utterance: May I get your four digit PIN number, please.

utterance: four digit PIN is five five seven nine.

utterance: Five five seven nine. Great and may I also verify the savings account number?

utterance: savings account number is four four two three seven one.

utterance: Great. All right and what is the amount that you would like to transfer?

utterance: five hundred dollars.

utterance: Five hundred even.

utterance: Mhm.

utterance: All right and the account that you're transferring it to will that be an international or domestic account?

utterance: domestic.

utterance: Great and do you have the wire number ready?

utterance: you mean the routing number?

utterance: Yes. Thank you. The wire routing number. Yes.

utterance: Sure.

utterance: routing number is seven seven eight two five one six four. Oh, it's three. It's excuse me. It's nine digits.

utterance: OK, gr~

utterance: That. Oh, that's OK. It it all right. God, I'm sorry.

utterance: That's OK.

utterance: Seven seven eight two

utterance: Eight two.

utterance: Five one six four nine.

utterance: Great and the account number where it making the deposit into.

utterance: account number is two two one seven.

utterance: OK. That's it. Two two one seven?

utterance: Yeah. It's just four numbers but the routing number I know it's nine.

utterance: Got it. OK.

utterance: All right so let me then just verify what we're doing here.

utterance: We are transferring five hundred dollars from your savings account four four two seven one and we're depositing it into your external account routing number is two. Excuse me. Seven seven eight two five one six four nine account number two two one seven.

utterance: Great.

utterance: Right, and can you tell me how the what the fee is for that?

utterance: oh because it is domestic. Well there is no fee. We actually. We actually waived that fee for our customers.

utterance: Oh great. OK.

utterance: Oh, perfect. OK. Thank you.

utterance: Absolutely.

utterance: While I have you on the line, is there anything else I can assist you with?

utterance: no that's it. Thank you so much.

utterance: Thank you. You've been quite a delight. You have a wonderful day.

utterance: You too. Thank you. Bye.

utterance: You're welcome.

utterance: Bye bye.