utterance: Hello thank you for calling Intellibank customer service. My name is Darnell. How can I help you today?

utterance: what was your name? Dar~

utterance: Darnell.

utterance: Dar~

utterance: Darnell. Hi, Darnell I'm Kyler and man I just talked to my little sister and she was saying how like there's been a lotta like identity theft lately. and it's always important to like make sure all your information is updated or that you should call your bank and just like tell them ask them what kind of like precautions they're taking like extra security measures and stuff. And because my daughter not my sister's daughter sorry she just got had her identity stolen. I think it was some someone hacked into her email address or something. and yeah I'm just I'm kinda concerned about it so I'm just calling you guys to see see what's up with that. What are you guys doing for security measures? cuz I'm a little concerned. Not sure what I should do. but yeah I dunno.

utterance: Well we can absolutely address any of your security concerns just to tell you some brief information about it. We have two point verification systems. We have firewalls internally at our bank and we have all sorts of factors to keep your security at the highest priority. Including security questions passwords, PIN codes to get at the root of the question though why don't we go ahead and take a look at your account and in order to do that I'll need some verifying information so why don't we get your first name and last name?

utterance: OK so first name Kyler. Last name Kupp with spelled with a K with an extra P so K U P P.

utterance: Fantastic and then Kyler is K Y L E R?

utterance: Correct.

utterance: All right. Kyler Kupp. Thank you Mr. Kupp and your date of birth would be?

utterance: Date of birth is May twenty-ninth nineteen eighty-four.

utterance: May twenty-ninth nineteen eighty-four fantastic and the last piece of verifying identification will be the PIN number. Do you have the PIN number for your preferred account?

utterance: Yes OK sorry. I gotta put your on hold real quick. Sorry.

utterance: No problem.

utterance: OK hello?

utterance: Yes I'm right here, sorry. Oh my gosh. I'm just looking everything cuz could you. what was your name again? Sorry.

utterance: OK, Mr. Cup.

utterance: My name is Darnell.

utterance: Darnell man cuz you know how it's like mercury retrograde right now? And they say like when that happens there's like a lot of like Do you believe in mercury retrograde?

utterance: I you know. I I feel like I do. I don't know exactly what it is but I hear I hear people talking about it all the time and I always feel funky whenever it happens.

utterance: Yeah it's supposed to like mess up with like lines of communication so like they say you shouldn't make any like big deals or like make big decisions during that time. But for me like it just messes up I just lose everything like OK sorry I gotta put you on like I can't find my PIN number. I wrote it down somewhere. Give me one sec. Oh actually here it is. Right OK? OK I'm ready so you PIN my PIN number right is six six two five.

utterance: Six six two five. Fantastic so we have your we have all your information and I'm gonna go ahead and bring up your account so it looks like you have an Intellibank Business Total Checking Account with us. How can I help you with that account?

utterance: OK so let's see yeah just just worried about security issues. What would you recommend that I do? it sounds like you I mean my sister's like always like overly concerned about stuff. I'm not that concerned. I trust you guys but what kind of extra measures could I take? To make sure nobody hacks into my account and stuff like that. What would you recommend?

utterance: Well if you're worried about hackers was there a security issue with your current email?

utterance: there was. My old email address I changed it recently. Oh I guess like OK so should we just? Yeah let's do that. Let's update my email address

utterance: Yeah absolutely

utterance: If you changed your email then that would be in the best interest to update your email on this account so why don't you go ahead and let me know your new email so I can get that going for you.

utterance: OK.

utterance: OK so my new email is super K K don't laugh super K K at Hotmail dot com.

utterance: All right so just to confirm that's super S U P E R K the K the letter the letters K?

utterance: Mhm.

utterance: At Hotmail dot com.

utterance: Yeah correct.

utterance: OK. We went ahead and made that change for you. You should be getting a confirmation email very shortly. It will it should be appearing in your email in the next thirty seconds to one minute. and you can use this email for online banking, for mobile banking and it will be your reference email going forward. It's part of our two point verification system. So is there any other information you'd like to update on your account?

utterance: no that's it.

utterance: Fantastic so if you'd like to hang on the phone for a survey after this call we'd love to hear your feedback otherwise we hope you have a fantastic day.

utterance: Thank you.


speaker_role: Agent

utterance: Hey there. Thanks for calling Intellibank. My name is Sam and who am I speaking with?

speaker_role: Customer

utterance: Hey, Sam. this is John.

utterance: Hey, John, nice to meet you.

utterance: Nice to meet you as.

utterance: And, how can I help you today?

utterance: just I'm looking to start saving us some money so I'm gonna open up a savings account.

utterance: well, starting off, do you already have a checking account with us? Or, is this your first time banking with us?

utterance: I do have a checking account there.

utterance: All right, sounds good. Let's see if we can pull up your information. Could I get your last name, John?

utterance: K.

utterance: Snow.

utterance: John Snow. All right.

utterance: And, how about your mailing address?

utterance: Sixty three-hundred Wilshire Boulevard Los Angeles, California nine zero zero three six.

utterance: OK, great.

utterance: And, the last four of your social?

utterance: three four nine nine.

utterance: Mhm. And, how about your driver's license number?

utterance: One zero zero three.

utterance: OK. And, can I have your four digit customer PIN number?

utterance: two zero two nine.

utterance: Mm, great. And, your your email address we have on file?

utterance: Which one? Oh, John Snow at Yahoo dot com.

utterance: John Snow at Yahoo. OK, great. Let's take a look here.

utterance: OK, great. Looks like this is business checking account, is that correct?

utterance: That's correct, yeah.

utterance: Great.

utterance: What's the name of your business?

utterance: John Snow Plows.

utterance: OK. John Snow Plows.

utterance: All righty. And, are you the sole owner?

utterance: I am.

utterance: OK. When did you establish your business?

utterance: nineteen ninety-nine.

utterance: OK. And, then what's your gross annual sales amount?

utterance: About seventy-five grand.

utterance: Perfect.

utterance: All right. And, your business address?

utterance: Sixty-three hundred Wilshire Boulevard Los Angeles, California nine zero zero three six.

utterance: OK, great. Would you like to link a business savings account to your checking today?

utterance: Please.

utterance: All right. And, let's take a look here.

utterance: And, can you conform your bank account number and routing number for me please?

utterance: Banking account number is one zero zero nine three three.

utterance: Mhm.

utterance: Routing number is two nine four three nine.

utterance: OK.

utterance: Great. Well, since you're opening a business savings account today you've been banking with us for almost ten years now you are eligible to open our platinum card as well, as well as our traveler's card. Are you interested in applying for either of those?

utterance: sure, yeah.

utterance: OK. Sounds good.

utterance: You do earn cash back on your platinum card and with your traveler's card you can earn some sky miles and those can go towards your next trip.

utterance: Oh, very cool.

utterance: Great. So you can become a frequent flyer and I'll go ahead and set up your business savings account.

utterance: And, would you like to go ahead and transfer funds from your checking to your savings?

utterance: How much?

utterance: Well, if you do transfer three hundred dollars, that's our minimum, it will waive the twelve dollar service fee for you monthly.

utterance: sure. Let's go with it.

utterance: OK. Let's go ahead and do that.

utterance: Now just be mindful that your account never dips below three hundred or you will be charged the service fee of twelve dollars.

utterance: OK.

utterance: OK, great. And, we do have an overdraft fee of forty dollars so just be mindful that your account never goes into overdraft.

utterance: And, I'll go ahead and get that started for you.

utterance: Do you have any questions for me while I get this set up?

utterance: Well, just wanna do all this stuff online for now and if what what is is your do you are you online?

utterance: Yeah. We do have a website you can bank online as well as our mobile app.

utterance: So you can make withdrawals, make deposits and transfer funds between your accounts all on our app. You can also make purchases on our app as well.

utterance: OK. that's great.

utterance: Yep. You also earn some cash back with those purchases.

utterance: Mhm.

utterance: Great. And your account is also set up and I'm gonna also send you an email address or an email confirmation to your address that we confirmed, with all these details.

utterance: So, you can take your time to review the info. If you have any questions that should come up you can always just respond back to my email or give us a call.

utterance: OK. That was very helpful.

utterance: All right. Wonderful. Do you have any other questions that I didn't cover already?

utterance: no. I don't think so.

utterance: OK, sounds good. Well thank you for banking with us. It was my pleasure assisting you and we're here for you any time.

utterance: Oh and will the interest rates stay the same?

utterance: The interest rates will stay the same so long as your account doesn't dip below that minimum of three hundred like we mentioned. So, right now your interest rate is at two percent.

utterance: Oh, two percent, that's great.

utterance: All right. Awesome.

utterance: OK. Well, I don't think I have any other questions.

utterance: All right. Well if anything changes feel free to give us a call.

utterance: Thank you.

utterance: Thank you.


utterance: Good afternoon and thank you for calling Intellibank today, my name is Kelly, how can I help you today?

utterance: Hi, Kelly, I'm just curious about a small business loan.

utterance: Sure. What can I, what can I tell you about it?

utterance: Well, just if you could explain all the in's and out's that would be appreciated.

utterance: OK, well the small business and the SBA loan is a loan that's available to anyone that's banking with our company. And, it's for small businesses such as yours And, in the event of you, you defaulting in the loan, the government also will absorb some of that risk. So it won't be one hundred percent on you or a loss of one hundred percent for us.

utterance: Yes.

utterance: I see. Can I put you on hold for a second?

utterance: Sure.

utterance: You still there?

utterance: I'm here.

utterance: And what about somebody was telling me about a term loan. What is what is that exactly?

utterance: it's like pretty much the same thing. Except all the, all the risk is between us. Government's not involved at all.

utterance: All right sir.

utterance: It's unsecured, so you won't have to put down anything as collateral. We're just, you know, you just make your payments, hopefully, on time. And if you don't, then we would have to write that off as a loss. And unfortunately, send you to collections.

utterance: Oh, that doesn't sound good.

utterance: Yeah, so.

utterance: Can I put you on hold again?

utterance: Sure.

utterance: Hey. You still there?

utterance: I am here.

utterance: So if I'm a small business owner, which, which one do you think is better?

utterance: Mm So, in your position, I think I would go with the SBA loan.

utterance: OK, let's sign up for that.

utterance: Yeah, you might not be able to get as big of a loan, but, you won't have to absorb all of that risks Should something happen.

utterance: All right.

utterance: Let's .

utterance: All right. I'm just going to need to get some information from you. First, starting with your first and last name?

utterance: Janet Reno.

utterance: Your name is Janet Reno?

utterance: That's correct.

utterance: All right. And can I have your social security number?

utterance: Yeah. Five two four eight one eight three two two.

utterance: All right, PIN number?

utterance: three two five two.

utterance: Three two five two. All right. That's your account pulled up. Looks like you have a payment due in three days.

utterance: OK. I'll worry about that later, thank you very much.

utterance: All right. And, here we go with that application.

utterance: I called to get some money, not to give out some money, if you know what I mean?

utterance: I can understand that sir. Just gotta make sure we stay on .

utterance: Sir? I

utterance: Get, told you my name was Janet.

utterance: Oh, I apologize.

utterance: OK.

utterance: Can I have your address?

utterance: Yes, sixty-three hundred Wilshire Boulevard.

utterance: All right. City and state?

utterance: Los Angeles, California, nine zero zero three six.

utterance: OK, got it. Can I have a driver's licence?

utterance: Yeah, California issued at five six one two four eight.

utterance: your email?

utterance: Janet Reno at Gmail dot com.

utterance: All right, are you the sole owner.

utterance: I sure am yeah.

utterance: OK, can I have your establishment date?

utterance: Twenty-fourteen.

utterance: Got it. That's just the year though, can I have an actual date?

utterance: a what?

utterance: the actual date you established your business? Not just a year. .

utterance: May fourteenth, two thousand fourteen.

utterance: May fourteenth, two thousand fourteen, good. Gross annual sales?

utterance: Three hundred and twenty-five million dollars.

utterance: Whoa. Congratulations. And, can I have your tax ID number?

utterance: Yeah. Thank you.

utterance: who, I don't know where, where would I find that?

utterance: on your income tax. probably be on any statements.

utterance: I gotta say, your attitude. I'm not, I'm not loving your attitude.

utterance: Well, I I .

utterance: I've been a valued

utterance: Customer here. I I bring in millions of dollars.

utterance: I do apologize. I haven't, it's not been my intent to offend you in any way.

utterance: Well, you have. So I think I'm gonna, I think I'm gonna bank with somebody else.

utterance: Oh no, that won't be necessary.

utterance: Well

utterance: It might be necessary.

utterance: I can definitely get you on the line with someone else. If I have offended you, I do apologize profusely. would you like me to find someone else that could help you better?

utterance: No, it's OK. I'm, I think I'm just gonna go ahead and bank somewhere else. Thank you very much.

utterance: I'm very sorry to hear that sir.

utterance: again you said sir. My name is Janet. Again, that's two, that's two times.

utterance: I, I, I I am so sorry.

utterance: Goodbye.

utterance: Are you there? Hello.


utterance: Thank you for calling Intellibank. Business and commercial banking division. This is Sam. How can I help you?

utterance: Yeah. Hey Sam. This is John Rivers over at Three Rivers Pepperoni Pizza Palace.

utterance: Hello John. What can I do for you today?

utterance: Oh well I'm having the darndest time with everything going on and how busy it is remembering to pay my credit card. Is there anyway I. Cuz you know like expenses kind of stay the same. Is there any way I could just get an automatic withdrawal from my account and just autopay it?

utterance: Yeah. Yup. We can definitely set that up for you. That's not a problem. this is also something that you could set up through the mobile app if you would prefer to do it on your own but I'd be more than happy to assist you with that.

utterance: Oh, technology scares me. I I swear if I didn't run a pizza palace. I'd be amish.

utterance: OK. I can definitely help you with that, that is not a problem. So, one moment here. OK. Can I please get the first and last name on the account?

utterance: That's John Rivers. And the account numbers are twenty-three seven nine zero seven five zero zero one.

utterance: OK. could I please get the date of birth?

utterance: Oh, I forgot about that. Sorry. It's January eighteenth of eighty-nine.

utterance: The PIN number?

utterance: Two five eight oh.

utterance: OK. And then which one of these accounts were you wanting to use to withdraw the the payment funds from the the I'm sorry was that a seven nine oh for the last three? And a zero zero one?

utterance: Oh it was twenty-three seven nine zero.

utterance: OK. And that's the account that you're wanting to use to withdraw your payment?

utterance: Yes. The other one's my savings. Sorry.

utterance: Not a problem. OK. could I please get the credit card number?

utterance: I knew you were gonna ask. That's in my office. can I put you on hold a second?

utterance: Yeah, that's not a problem.

utterance: Yeah. Here it is. Sorry for that. the credit card number is two four two two six seven nine three seven nine seven nine two one zero zero. And the date of expiration is ten twenty-six. And the little CB something or other code on the back is seven one seven.

utterance: OK. Thank you. OK. So I'm showing that this credit card is actually one that we offer here. Is that correct? I just want to verify that that was in fact the one here that we offered.

utterance: Yeah it's.

utterance: Yes, that is correct.

utterance: OK. Perfect. is a an internal. OK. And how much were you looking to pay?

utterance: Well usually I have a weekly expense that comes out of that. Of eight hundred dollars. And I want to set up a payment from the main business of eight hundred dollars once every Monday to pay for that.

utterance: OK. So that would be a weekly payment on Monday of eight hundred dollars?

utterance: Yes.

utterance: OK. Let me get that entered in here. OK. And when would you like this to start?

utterance: next Monday would be preferable.

utterance: Next Monday. OK. And are you looking to just have this be for just a short period of time? Or just indefinitely until you tell us otherwise?

utterance: I would like to do that for the next six months.

utterance: OK. Six months.

utterance: At least until that pizza oven's paid off I suppose.

utterance: I hear those are kind of spendy.

utterance: Well we wanted to get an authentic one so we had it shipped in from Naples.

utterance: Mm.

utterance: It's a full on kill. It's a beautiful piece of art artisan art craft. Yes.

utterance: OK. All right. So I have your payment set up. eight hundred dollars will pull out every Monday weekly for the next six months. And I have those funds being pulled from your business checking account which ends in seven nine zero.

utterance: That's correct.

utterance: OK. Was there anything else I could help you with today?

utterance: No. You've been a peach.

utterance: OK. Well if you need to change anything else or add any other automatic payments don't hesitate to reach out. you can also do that through the mobile app as well.

utterance: OK. Thank you. You've been really good.

utterance: OK. And then you have a wonderful day now. Bye bye.


utterance: Hello thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: yes I'm calling to set up an automatic billing for my checking account.

utterance: Please.

utterance: All right I can certainly help you with that sir. I'll have to get a little bit of information so that I can help you out with your account. Is that all right?

utterance: OK.

utterance: Yes.

utterance: All right sir can I get your first name please.

utterance: Yes my name is Gabriel.

utterance: All right can I have your last name please?

utterance: Yes.

utterance: Robinson.

utterance: All right Mr. Robinson could you give me your date of birth?

utterance: yes my date of birth is ten two four one nine five I mean one nine seven four.

utterance: All right that was ten twenty-four nineteen seventy-four?

utterance: Yes.

utterance: OK sir. And can I have your PIN from that account?

utterance: yes I've got my old PIN and I change it to a new PIN. My old one is three nine nine five four eight.

utterance: And I recently had it I don't know if she got it updated yet. To four four nine five four nine.

utterance: All right sir. It looks like we have your updated PIN in our account right now. So that PIN was four four nine five four nine?

utterance: Yes. Yes.

utterance: All.

utterance: Right.

utterance: OK sir could you give me the recipient name?

utterance: The recipient name is sorry about that. It's M M wholesale.

utterance: All right. M and M wholesale?

utterance: Yes.

utterance: All right sir could you give me the recipient street address?

utterance: Yes it's nine one zero Willow road.

utterance: All right and could you give me the city for that?

utterance: Seattle.

utterance: OK.

utterance: Seattle. And well.

utterance: Washington.

utterance: All right so you have nineteen Willow road in Seattle Washington is that correct? All right could you give me the ZIP code for that location sir?

utterance: Yes ma'am.

utterance: Yes the ZIP code for that location is nine eight one one three.

utterance: All right sir. So again I have M and M wholesale at nineteen Willow road in Seattle Washington nine eight one one three. Is that correct?

utterance: Yes correct.

utterance: All right sir thank you so much for that information.

utterance: Could you give me the source account number you're going to set up this automatic billing for?

utterance: the source account number is four zero nine five five two three one five seven.

utterance: All right sir that account number was four zero nine five five two three one five seven.

utterance: Yes.

utterance: All right thank you so much Mr. Robinson.

utterance: could you tell me which way you would like that payment to go through. What's the payment medium?

utterance: direct yeah direct debit.

utterance: OK so you want that as a direct debit from your account?

utterance: Yes.

utterance: OK sir thank you so much. And what is the destination account number?

utterance: hold on please let me look that up real fast.

utterance: All right sir I certainly can hold on. Wwhenever you're ready.

utterance: OK.

utterance: Thank you for that.

utterance: OK.

utterance: All right I believe I got it here.

utterance: All right go right ahead.

utterance: It's six nine one three three six seven four seven zero.

utterance: All right that number was six nine one three three six seven four seven zero.

utterance: Yes.

utterance: And lastly I would need the routing number please.

utterance: Yes my my routing number is three oh nine four four eight seven four one.

utterance: All right sir that number was three zero nine four four eight seven four one.

utterance: yes.

utterance: OK sir thank you so much. Let me just put all this information into our system so that I can set up that automatic billing for you.

utterance: All right. OK. So how everything going for you today young lady?

utterance: OK just one moment.

utterance: Oh it's going pretty well Mr. Robinson. And how has your day been?

utterance: it's going very smoothly here very smoothly. I tell you the truth.

utterance: That is great to hear sir.

utterance: I'm glad you're having a good day.

utterance: We've been actually pretty cold down this way. We had a cold front come through.

utterance: Oh man you gotta love that huh.

utterance: Oh well I like cold weather sometime. I you know dress my best in the wintertime.

utterance: wow.

utterance: Step out.

utterance: Certainly do sir. OK so we have already gone ahead and set up this automatic automatic billing for you sir. It will take effect within the next twenty-four hours. So keep an eye on that to see when this account information is gonna be setup.

utterance: Would you like any more information about online banking. That way you can set up automatic automatic billing yourself at your convenience in the future?

utterance: nah I'm good.

utterance: OK thank you so much sir. You're welcome to call us anytime to set up any more automatic billing accounts you need to set up sir so don't worry about that.

utterance: All right that's nice to hear.

utterance: OK is there anything else I can help you with Mr. Robinson?

utterance: Well that's about it.

utterance: OK thank you so much for your time and patience. Again my name is Natasha.

utterance: I hope you enjoy the rest of your day.

utterance: All right thank you you too. Bye bye.

utterance: Thank you. Bye bye.


utterance: Hello. And thank for calling Intellibank. This is William. How may I help you today?

utterance: Hi. I'm looking to open up a new credit card for my business.

utterance: OK. Not a problem. Are you a existing Intellibank customer?

utterance: yeah I am.

utterance: OK. So to get started I'm going to need to get your full first and last name as it appears on your Intellibank account.

utterance: Yeah it's Lynn L Y N N Peck.

utterance: All right. And what is your date of birth?

utterance: It's December thirty-first nineteen ninety.

utterance: All right. And what is your six digit account number?

utterance: this is the the the checking account?

utterance: this is your overall Intellibank number. It will appear at the top of your monthly statement.

utterance: OK. zero four zero one eight three.

utterance: And what is your four digit security code?

utterance: Four zero two two.

utterance: All right. Hold on a moment here while I pull up your account. computer's are running really slow today. I wanna.

utterance: Yeah.

utterance: Apologize for that.

utterance: Yes. So this is. This credit card's gonna be linked to my pre-existing checking?

utterance: It will be, yes. As long as you want it to be.

utterance: OK. Is there can I get the like travel rewards card?

utterance: Yeah you'd like the traveler's card?

utterance: Mhm. What's it called?

utterance: traveler's card.

utterance: Yes that one.

utterance: We can do that for you. That will not be a problem. All right. Sorry this is taking so long. OK. That is done. And you said that you oh actually sorry. I need to get confirm the address that we're sending that card out to.

utterance: Yeah. It's four zero one Olympic Boulevard.

utterance: All right. And you will get that card in three to five business days. and now I can set up that automatic loan payment. Is this a loan that you have with us? Or is this a loan at a different bank?

utterance: so my company is like trying to pay off the delivery cars we have. And I believe there are I believe they're through a third party. yeah but I I wanna like set up a way so that way we don't have to manually do it each month.

utterance: OK. Then I am going to need that company's name.

utterance: I think it's called Shady's Car Loans.

utterance: And I'm gonna need to get your loan number.

utterance: The loan number is six three five four eight seven six four.

utterance: And I'm gonna need their bank's name.

utterance: Oh give me a sec.

utterance: Mhm.

utterance: I think they use Western Union.

utterance: OK. And I'm gonna need their six to twelve digit account number.

utterance: the paperwork says one zero zero one five six one seven one eight.

utterance: And finally I'm gonna need their nine digit routing number.

utterance: seven four four seven zero eight three seven three.

utterance: All right. And from which of your accounts will that money be coming out of every month?

utterance: I guess the one of even the savings.

utterance: Your checking?

utterance: Yeah.

utterance: And what is the twelve digit checking account number?

utterance: Two eight seven four five nine seven one six two one six.

utterance: All right. Let's see here. Ba ba ba ba ba ba ba. What date every month would you like that set up for?

utterance: let's do the last day of each month.

utterance: All right. And how much will that be for?

utterance: So the balance.

utterance: All right. Well you are all set. Is there anything else I can help you with today?

utterance: No that's all.

utterance: Well thank you for calling Intellibank and you have a wonderful rest of your day.


utterance: Hello, and thank you for calling Intellabank. This is Jackson. How may I help you today?

utterance: Hi, Jackson. I tried to call during your supposedly open hours on your website on Friday and nobody answered. So, I'm kinda running behind the schedule I set for myself. So, yeah. I need a new credit card to be opened for my business, as well as an appointment with a financial adviser as soon as possible, please.

utterance: OK. I'm very sorry to hear that we were not able to help you last time. let's go ahead and take care of both of these things as quickly as possible for you. So, to start out, I'm gonna need your full name as it appears on you Intellabank account.

utterance: Yeah. It's Lesley. that's L E S L E Y Witt, with two Ts.

utterance: And your date of birth.

utterance: October seventh nineteen ninety-two.

utterance: And I'm a need your six digit account number.

utterance: Oh, of of my savings account?

utterance: your overall Intellabank account number.

utterance: Where do I find that?

utterance: at the top of your monthly statement.

utterance: Please take as long as you need.

utterance: All right, four two one seven three four.

utterance: Oh, sorry I was eating. Hold on.

utterance: You're eating at the the call center?

utterance: We don't get breaks. I'm sorry.

utterance: OK. It's peanut butter. It's a little sticky. I'm sorry about that.

utterance: Oh, my god! Is there a way to like make a note on my account, that I I wanna file a complaint against all of Intellabank, please.

utterance: OK. I can make that note on your account without a problem. And speaking of your account. We have that account all pulled up. All right. So, to get that new card all set up. I'm a have to ask quite a few questions. first of all, what is your mailing address?

utterance: Right.

utterance: My mailing address is the exact same one that's on the account.

utterance: That's what I need you to confirm. This is for your security purposes.

utterance: OK. OK.

utterance: It's ninety-four Santa Monica Boulevard.

utterance: OK. And what is your social security number?

utterance: One one two nine four five seven one six.

utterance: And I'm a need your driver's license or state issued ID number.

utterance: My driver's license is Y five two three seven eight nine four two.

utterance: All right. And your email address.

utterance: I dunno which which address is on the account. Is it the Yahoo or the Gmail?

utterance: Well why don't you give me both of those.

utterance: OK.

utterance: And I'll tell you which one's on the account.

utterance: It's just Lesley Witt at Gmail dot com or Lesley dot Witt at Yahoo dot com.

utterance: It was the Gmail account. And what was your business's name?

utterance: Lesley's Wattages.

utterance: Are you the sole owner of that business?

utterance: Yes.

utterance: And what was your business's establishment date?

utterance: believe it was February twentieth in two thousand and four.

utterance: And I'm going to need to get your tax ID number.

utterance: My tax ID number? zero four zero one eight three five zero.

utterance: And finally I just need your gross annual sales.

utterance: Oh, my god. OK. eighty-six thousand on last years tax return.

utterance: All right. Sorry I'm eating again, bear with me.

utterance: Jesus! Do you have managers there?

utterance: Are I am the manager.

utterance: Jesus!

utterance: You wanted to schedule an appointment with a financial adviser as well? Is that correct?

utterance: Yes.

utterance: Are you also the financial adviser?

utterance: no, but I can schedule an appointment for you. I'm just gonna need your ZIP code so we could find the closest branch.

utterance: Great.

utterance: Great. Nine zero zero one nine.

utterance: All right. And I have a financial adviser. at the branch at eighty-two North Seventh Street. can I get you an appointment later this week?

utterance: It's perfect.

utterance: Yeah. Just the soonest one possible. Thank you.

utterance: How is tomorrow at eight a.m.?

utterance: Perfect.

utterance: You're all set for tomorrow at eight a.m. with a financial adviser. Anything else I could help you with?

utterance: No!

utterance: Well, thank you for calling Intellabank, and you have a wonderful rest of your day.


utterance: Thanks for calling Intellibank this is Jerry, how can I help you?

utterance: yeah I got's. a notice in the mail about low interest rates.

utterance: OK absolutely I'll be happy to assist you with that ma'am. And if you would just let me know what is your first and last name?

utterance: Evelyn Richards.

utterance: OK Ms. Richards. I'll be happy to see if I can pull up what it is that we sent you. in the mail. And I'll just need to ask a few question to pull up your account OK?

utterance: OK. I normally talk to Michelle. She's just so nice.

utterance: She is. She's terrific and As you probably would expect she's actually assisting another customer today.

utterance: I can understand it.

utterance: she's always busy hard at work. But I'm certainly glad to assist you here ma'am. And if I could just simply ask what is the name of your business?

utterance: Jones Bed and Bath.

utterance: All right and Ms. Richards if I could just ask what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: And Miss Richards what is the phone number for your account?

utterance: Six seven eight, two zero two, four two five three.

utterance: And what is the account number that you have with us?

utterance: All right the account number is nine eight four, six five nine.

utterance: And finally what is your PIN number?

utterance: One zero seven one.

utterance: One zero seven one?

utterance: Yes.

utterance: All right terrific. Yes I was able to pull up your account and let me just see what we've got here. OK Ms. Richards as I review the account, it appears you're correct we did send you a notice in the mail. And it was in reference to a terrific promotion we've got going on now. On some of the lowest interest rates we're we're offering. and frankly we've offered all year. for a variety of loans. Be it for term loans or SBA loans that are backed by the Small Business Administration. we're even offering loans for securing a real estate property as well. And these rates are going as low depending on what type of loan you're looking at. Say for instance if you're looking at some of our real estate loans they're going as low as two percent.

utterance: Wow that is awesome. you know I'm looking at another property.

utterance: Oh is that right?

utterance: Yeah that's correct. You know and I'm I'm thinking about you know adding a new property you know for my company.

utterance: Oh well You know Ms. Richards we may. You may be just in luck. We certainly do have some options for you if you are looking at a property. We'd be more than happy to potentially offer you funding to purchase that. Because now's the best time if you're as you said already out there on the market. being able to already have the funding secured at some of the lowest rates all year long. as a matter of fact we have the best rates in the entire state.

utterance: That is good can we. I apply now?

utterance: Yes I was about to say that you know we certainly could have it where we can take your application right now. And of course, see about getting the process started for you. Is that something that sounds of interest?

utterance: Yes it is.

utterance: Awesome. Well I'm just gonna ask you a few questions here Ms. Richard and hopefully you have a few minutes. so that we can get this done for you and begin this application process.

utterance: Yes.

utterance: Fantastic. Ms. Richards what is your home address?

utterance: One forty-one Oak Wood Avenue. Avondale Estates, Georgia. Three zero zero zero two.

utterance: And Ms. Richards what's your social security number?

utterance: Two three five, zero six, eight two six eight.

utterance: And what's your drivers license number?

utterance: Zero six two, four eight seven one two.

utterance: And what state is that?

utterance: Georgia.

utterance: And what is your business address?

utterance: One oh seven five, Layman's Court Smyrna Georgia. Three zero zero zero two.

utterance: And is that the same as your mailing address?

utterance: Yes.

utterance: OK and what is the address of the property that you want to purchase?

utterance: OK. Well, the property was we were looking at now would like to purchase is five sixty-one Flat Schills Boulevard Sandy Springs Georgia. And the ZIP code is three zero zero eight zero.

utterance: All right and do you have any idea of what the cost is of that property?

utterance: Yes two and a half million.

utterance: OK so you're looking at about two and a half million. And how much were you looking to put down?

utterance: Twenty percent.

utterance: And Ms. Richards if you could tell me what is the loan term that you were looking at?

utterance: Ten years.

utterance: And OK. Ms. Richards what is your gross annual sales for your business?

utterance: Forty-seven million.

utterance: Oh wow. OK fantastic.

utterance: Yeah I'm proud of that.

utterance: And are you the sole owner of the business?

utterance: Yes.

utterance: And what is your tax ID number?

utterance: Tax ID number. Seven three one, six nine five, eight two two.

utterance: Fantastic. And obviously the purpose of the loan is for purchasing real estate correct?

utterance: That's correct.

utterance: I'll write purchasing property there. And what's your business email address?

utterance: The business email is E dot Richards at Jones BB dot com.

utterance: OK Fantastic. and having said that let me just be certain here that we've got everything in place for your application Ms. Richards. I believe that we do. And with that said what I'm going to do is go ahead and submit your loan application. For a two and a half million dollar loan application with twenty percent down. And what will happen is we'll get that over to our loan department and again I'll notify them that you were responding to the notice we sent out. So that promotion will apply. For the interest rate offer that we're offering. of as low as two percent as I mentioned on these real estate loans.

utterance: Wow that. This is so exciting. I just didn't. I called in for one thing I didn't know I was gonna be able to get an application. For this you know to be done. Oh this is wonderful.

utterance: Yeah and you know again granted I'm not in that department. But generally speaking just based off of your sales volume and the amount of the loan you're looking at and the amount of time you've had an account with us. it's very likely that there's going to be some you know a a favorable review of the application granted. They'll still do some background checks you know with the tax ID number. And the things of that nature. But I don't want to overstep myself. I'll allow them to process the application. But having said that Ms. Richards is there anything else I can assist you with?

utterance: No you've done a great job. I'm just excited about it. You made this process very smooth.

utterance: Fantastic. Well Ms. Richards I again appreciate you giving us a call here today at Intellibank. And I'll get this over to our loan department and they will reach out to you. at the number that you gave me earlier. by the way let's just really quickly add that number what would that be?

utterance: All right I've added that to the account. And we'll reach out to you here shortly with a decision on the application.

utterance: All right thank you very much.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, Business and Commercial Banking Division. This is Sam, how can I help you?

utterance: Yeah, hey Sam, this is John Rivers.

utterance: Hi John, what can I do for you today?

utterance: Well, my sister-in-law just had a little niece, well, a little kid. And that makes me an uncle, her first well her first birthday is coming up, and you know, it's one of those things where you gotta get one of those savings bond kinda traditions. And I had my eye on a couple of them. But you know, I kinda want something that'll return a little bit, once she graduates. You know, a good eighteen year, maybe twenty year.

utterance: Congratulations.

utterance: Sure, yep I can definitely help you with that and give you give you a number here. could I just get some personal identifiable information from you?

utterance: Yeah my name's John Rivers, and my account numbers are twenty-three seven nine zero seven five zero zero one.

utterance: Okay can I actually Sorry, can I actually start with your date of birth?

utterance: Oh sorry, it's one eighteen of eighty-nine.

utterance: Okay, and then can I get your pin?

utterance: Two five eight oh.

utterance: Okay.

utterance: And is this two three seven nine zero, is that for your commercial account?

utterance: Yes, the other one is my savings.

utterance: Okay so, let me pull up your commercial account here. Okay, and what is the time frame again for this, the time period for this bond that you are looking?

utterance: Eighteen to twenty.

utterance: Okay.

utterance: So it looks like, it would be about two point three two percent.

utterance: Oh OK, so you can't give an exact dollar amount but the percentage would be of like whatever I pay? Like the dollar amount of it times that percentage then?

utterance: Yeah so, the amount of the bond and then the percentage is what it will return over it's life.

utterance: All right, and I can make a, can I make an online purchase of that, or do I need to come into the bank?

utterance: You would need to come into the bank to do that.

utterance: Oh OK, well if I could get your nearest branch location adjacent to my place?

utterance: Sure, can I just get your address?

utterance: Yeah twenty-five twenty-five North Conch Lane, North San Diego, nine two zero eight five.

utterance: OK, thank you. Just give me one moment here.

utterance: OK, so it looks like the nearest branch location is about three and a half miles away and it is located on eight oh nine Elvin Street.

utterance: Oh, I know where that is, that's right across from the old theater.

utterance: Yep, and it's on the corner there.

utterance: And then, their banking hours are Monday through Friday, seven thirty a.m. to six thirty p.m.. Saturday sorry Saturday is eight a.m. to noon. And closed on Sunday.

utterance: And I wouldn't have to make an appointment for this, I can just come in?

utterance: Yep, no need to make an appointment. Anybody can definitely help you with that.

utterance: All right, that sounds great, I'll be in later on today.

utterance: OK, if you have any further questions don't hesitate to reach out.

utterance: I will do, thank you.

utterance: Thank you, bye bye.


utterance: Good afternoon. This is John over here at Intellibank. How may I help you today?

utterance: Hey John my name is Stephanie. I'm calling because I wanted to see if I can do a wire transfer I think that's what it called.

utterance: OK yeah. I can certainly help you with that. I can I get your first and last name please?

utterance: Ah yeah my name is Stephanie Garcia.

utterance: OK. Thank you Ms. Garcia and what's the account number to the business that we're gonna be doing the transfer from?

utterance: OK so my business account number. I actually don't have that off hand. Hold on let me get that.

utterance: Oh yeah, no worries, no worries. Take your time.

utterance: It.

utterance: It's a new business so I'm trying to get everything situated over here so.

utterance: Yeah, yeah.

utterance: Take your time. No worries.

utterance: OK I you know what? I'm just checking the website right now. I think I've got it.

utterance: OK yeah. That's fine. Whenever you have the information just let me know and we can proceed with it.

utterance: OK it is four seven nine zero six nine six two five four.

utterance: Awesome OK. Yeah I got that information going. Is it let me see is that the Goman State Power Wash Company?

utterance: yes it is.

utterance: Perfect and where are we going to be doing this transfer out to?

utterance: I was wondering if we can transfer from here to Chase?

utterance: OK. Awesome. Yeah we can certainly do that let me get the form up and running so we can perform that wire transfer.

utterance: OK yeah.

utterance: Perfect so how's your day been?

utterance: it's going pretty good. Just trying. like I said the new business trying to get everything situated and organized. I hate being unorganized so.

utterance: Oh so you you started a new business account over there at Chase?

utterance: no I this is a new business here but I'm just transferring it over to Chase. Some funds actually not a lot.

utterance: Oh. Got you.

utterance: Oh OK. Sounds like a plan. I can get that going for you.

utterance: Do you

utterance: Guys have a minimum of how much I can transfer?

utterance: the So the minimum is five thousand and the maximum is a hundred thousand.

utterance: OK.

utterance: Perfect. All right and OK so do you have the account information for that account at Chase and routing number?

utterance: I have the routing number. I have to look for my account number.

utterance: OK.

utterance: routing number is seven six two one zero zero zero two.

utterance: OK perfect.

utterance: And hang on I don't have the account number. One sec.

utterance: OK no worries yeah if you can grab that information I'm gonna need it.

utterance: OK I found it. it is four zero seven one one two four nine seven six two five four.

utterance: Perfect Ms. Garcia. Thank you for that information. So I will input this here and what was the amount that you'd like to transfer?

utterance: let's just go ahead and do seven thousand for today. I don't.

utterance: OK.

utterance: I don't wanna transfer too much.

utterance: Seven thousand perfect. So I'll be. So what's gonna happen next is I'm actually gonna send you a form through our DocuSign system. And what that does is. Pretty much with wire transfer we have to make sure one hundred percent that everything's accurate because we can't retract it back. So if we get the wrong information it could go to another account and we don't want that to happen.

utterance: OK so I have to just like double check the routing number and the account number?

utterance: Yep.

utterance: Yes correct for Chase.

utterance: And this

utterance: Is. OK this is for Chase only not for .

utterance: Perfect.

utterance: Perfect. And then you're the recipient right? It's your account over here and Chase that we're transferring into?

utterance: It is yeah.

utterance: OK. So make sure yeah that the name matches and stuff like that cuz if stuff doesn't match the bank could reject it as well. So let me just get that form sent over to you and what's the best email for me to send it to you all right now?

utterance: It's Golden State WW at Gmail.

utterance: Perfect. So this information's being sent over now and once you take a look at it you. It's gonna ask you a couple of security questions to verify it's you and then once that happens you'll be able to review it, sign it and then I can complete the transfer at my end.

utterance: OK let me take a look at that.

utterance: OK and did you receive it?

utterance: I received the email just now. I'm reading the security questions that you warned me about.

utterance: OK yeah. It's just gonna just pretty much it's to verify that it's you.

utterance: Oh so is this just one on one page?

utterance: Yeah this is one page?

utterance: OK.

utterance: And then you just sign on the bottom and once you sign it just send me it and then I receive it.

utterance: OK. I'm just double checking the numbers. Yeah seven thousand OK. yeah everything looks good to me so I'm just gonna go ahead and sign it.

utterance: Awesome but.

utterance: It doesn't

utterance: Have anywhere for me to send send to you. Do I just hit submit?

utterance: Yeah just hit submit and it'll come come back to me.

utterance: OK. and I just hit submit now.

utterance: Perfect.

utterance: Awesome OK. I see that it's been completed. OK let me take a look at it real quick. Awesome awesome perfect. So I'm pushing this through and luckily you did come before cut-off so you're actually. The funds will be available by tomorrow.

utterance: Oh OK so. Oh OK I met the deadline?

utterance: Yeah the deadline yeah the cut-off time.

utterance: OK awesome.

utterance: Thank you.

utterance: You're welcome. Enjoy the rest of your day Ms. Garcia.

utterance: All right thank you.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Ginger. And how may I assist you today?

utterance: Hi Ginger. How are you doing today?

utterance: I'm doing quite well ma'am. Thank you so much for asking. And how about yourself?

utterance: Oh, I'm doing wonderful. Thank you. I'm calling to schedule a credit card payment please.

utterance: All right ma'am. I'd be more than happy to assist you with that today. May I please have your name as well as your birth date please?

utterance: Sure. this is Wanda W A N D A. My last name is Fountain F O U N T A I N.

utterance: Oh, and my birthday is December the twenty-fifth nineteen sixty-two.

utterance: Thank you so much ma'am. I have your first name as Wanda W A N D A. Last name Fountain F O U N T A I N. And I have your birthday is December the twenty-fifth nineteen sixty-two.

utterance: Yes ma'am. That is correct.

utterance: Thank you so much. And may I have your PIN number please?

utterance: Sure. My PIN is five two six six two four five four.

utterance: Thank you ma'am. And may I have the credit card number that you'd like to make the payment on?

utterance: Sure. That is I'm sorry. Four five three nine one five one eight six two six five four three three five.

utterance: Thank you ma'am. I have that as four five three nine one five one eight six two six five four three three five.

utterance: Yes ma'am. That is correct.

utterance: Thank you ma'am. And how much would you like to pay on that today?

utterance: actually I would like to schedule this for November the nineteenth.

utterance: Oh, all right ma'am. That is not a problem whatsoever. I do have your payment date as the nineteenth. And how much would you like to pay on that day?

utterance: let's see. This one it'll be eight thousand nine hundred seventy-five dollars and eleven cents.

utterance: All right. Eight thousand nine hundred seventy-five dollars and eleven cents?

utterance: Yes ma'am. That is correct.

utterance: Thank you ma'am. And may I have the routing number that you would like the payment withdrawn from?

utterance: Sure. That will be five six eight eight four seven seven six three.

utterance: Thank you ma'am. That's five six eight eight four seven seven six three?

utterance: Yes ma'am.

utterance: Thank you. And may I have the account number please?

utterance: Sure. The account number is four three two nine five six twenty-one eighty-one.

utterance: Thank you ma'am. I have that as four three two nine five six two one eight one?

utterance: Yes ma'am. That is correct.

utterance: Thank you so much Ms. Fountain. I do have that scheduled for you. Is there anything else I could do to assist you today?

utterance: Yeah. Actually I do need to make a payment on another credit card please.

utterance: All right. I'd be more than happy to assist you with that as well Ms. Fountain. May I have that credit card number please.

utterance: Sure. This one will be four three five nine one zero three five eight seven eight four nine two seven eight.

utterance: Thank you ma'am. I have that as four three five nine one zero three five eight seven eight four nine two seven eight?

utterance: Yes ma'am.

utterance: Thank you ma'am. And how much would you like to pay on this one?

utterance: This will be one thousand one hundred seventy-four dollars and sixty-eight cents.

utterance: Thank you ma'am. That's one thousand one hundred seventy-four dollars and sixty-eight cents?

utterance: Yes ma'am.

utterance: Thank you. And may I have the routing number you'd like this withdrawn from?

utterance: Sure. It's actually the same one which the routing number was five six eight eight four seven seven six three. And then the account number was four three two nine five six twenty-one eighty-one.

utterance: Thank you so much Ms. Fountain. Just to verify I have that routing number as five six eight eight four seven seven six three. And then the payment account number is four three two nine five six two one eight one. Was that correct?

utterance: Yes ma'am.

utterance: Thank you. And when would you like to schedule this payment for?

utterance: Also on the nineteenth please.

utterance: All right Ms. Fountain. Well I do have this scheduled for you. And would you like to make another payment?

utterance: no ma'am. That was all. Thank you so much for your help today Ginger.

utterance: And thank you so much Ms. Fountain. Is there anything else I could assist you with today?

utterance: No ma'am. That is all.

utterance: And thank you so much for calling Intellibank. And you have a wonderful day.


utterance: Good morning and thank you for calling Intellibank. My name is Nexus. How can I help you?

utterance: Hi Nexus. I'm I'm Ricky, and Would you have any idea what this consumer price index is?

utterance: Yes, I'm vaguely familiar with the consumer price index. what, what would you like to know about it?

utterance: Well you know, just curious. I think I know a little bit about it, but if you could just kinda clarify. Does it have to do with Well, what is it actually? I know it has something to do with how much something was to how much something is now, and. Am I far off there, or what?

utterance: no, it sounds like you have a pretty good grasp of it from my understanding. As far as I know, it is a measurement of weighted goods from one period of time to another.

utterance: Oh, OK. Is this Chase Bank?

utterance: No, this is Intellibank.

utterance: Oh.

utterance: Did you mean to call Chase?

utterance: Did I? I think so. Do I have an account with you?

utterance: I'm not sure. We can find out if you provide me with your first, last name and your date of birth.

utterance: yeah. Bob Post.

utterance: That's P O S T?

utterance: yeah, that's right.

utterance: All right. And your date of birth?

utterance: October twenty-eighth nineteen fifty-six.

utterance: Oh, OK. Well, it says your birthday was yesterday?

utterance: yeah, it sure was.

utterance: Well, happy late birthday.

utterance: Well, thanks Nexus. I appreciate that.

utterance: Yes, of course.

utterance: So this is not Chase Bank?

utterance: This is not Chase Bank, no sir.

utterance: Oh, OK.

utterance: But it looks like you do have an account with us as well. I still haven't opened your account though, I would need the PIN number. But you you, you are with us in our system.

utterance: Oh.

utterance: Oh, OK.

utterance: you. Would you like me to log in and see how everything is with your account?

utterance: Yeah, please.

utterance: All right. Can you just provide me with the PIN if you know what it is?

utterance: Yeah. Three three two four.

utterance: Three three two four. Unfortunately that PIN didn't work.

utterance: Oh, OK. Lemme go ahead and try another one. Fourteen, fifty-eight, X.

utterance: Fourteen fifty-eight X. That also did not work. Do do you have any more you may be able .

utterance: Oh no.

utterance: Yeah. Let me

utterance: Try jeez, Q. Happy days. Yeah, does that work?

utterance: Let's see. Q happy days. Unfortunately that did not work as well. but what we can do is I can send a verification notice to your, the phone number that you have on file with us, and when you get that code you just go ahead and tell me what it is.

utterance: OK.

utterance: All right. I'm sending that code now. And can you tell me what it is?

utterance: the code is one two eight three.

utterance: One two eight three. All right. And can you verify the email that you have on file with us.

utterance: yeah. Sports lover at Gmail dot com.

utterance: Sports lover at Gmail dot com. All right, perfect. So I just sent a reset PIN link to your email. If you can check it right now and reset that PIN so we can I'll get into your account.

utterance: Sure thing.

utterance: haven't gotten it yet.

utterance: maybe check your spam folder?

utterance: OK. No, not there.

utterance: Interesting. Shall we resend it?

utterance: Yeah, go ahead and resend it.

utterance: OK. Resending right now.

utterance: Oh, now I got two. Which one you want me to use? First one or second one?

utterance: Use the latest one.

utterance: Oh, OK. All right. OK, I reset it.

utterance: All right. I'm refreshing.

utterance: Uh-huh.

utterance: OK. Can you tell me what that PIN is now?

utterance: Yeah, one two four seven.

utterance: One two four seven. All right, we're in. I'm just gonna review everything, make sure everything is good, and then I'll let you be on your way.

utterance: Oh, OK. Great, thanks.

utterance: All right. Looks like all your payments have been on time. Have a positive balance. Right, your account looks fantastic, sir.

utterance: OK, great. Thanks so much. Have a good day.

utterance: You as well. Ooh.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you today?

utterance: Hi, this is Peter Davis. I want to let you know that I changed the street address of my company.

utterance: OK no problem Mr. Davis. I'd be happy to help you with that. OK let's start with your first and last name again?

utterance: Peter Davis.

utterance: OK what's the name of your company?

utterance: Tom's Grocery.

utterance: OK Tom's Grocery. Can you please provide me with your date of birth?

utterance: November four nineteen sixty-eight.

utterance: OK Mr. Davis we also have a PIN code on this account. Can you please provide that to me?

utterance: Yes that's eight eight eight eight.

utterance: OK eight eight eight eight?

utterance: Correct.

utterance: OK Mr. Davis. And let me get to your screen with your mailing address. So the current address that I have listed is five two four Saint John Avenue.

utterance: Yeah that's the old one.

utterance: OK let me get rid of that information. OK I've deleted it. OK so what's the new address?

utterance: that's one thousand Mary Lynn Street.

utterance: OK.

utterance: Austin, Texas seven eight one two two.

utterance: OK one thousand Mary Lynn Street Austin, Texas seven eight one two two.

utterance: Yes.

utterance: OK and Mr. Davis I got that that home address not your home address your business address. I'm sorry. It's a Monday morning. I've got your business address updated so all your new information will be sent there.

utterance: Oh that's good.

utterance: Is there anything else I can help you with today?

utterance: I don't know yeah I think if we are updating all maybe we go through it.

utterance: OK Mr. Davis no problem. So we have a security code on your account. would you like to please let me verify that with me.

utterance: Yes that's eight eight eight eight.

utterance: OK Mr. Davis that's the PIN code. It's a your mother's maiden name is the notation on here.

utterance: Oh OK that's Marlen M A R L E N.

utterance: OK. Got it. let's see do you happen to have your driver's license number and we can make sure we have the right one?

utterance: Yes that's five zero zero two one five eight one.

utterance: OK five zero zero two one five eight one?

utterance: No wait wait five zero zero two one four eight one.

utterance: OK five zero zero two one four eight one. Yes that's what we have in the in the system.

utterance: Yes.

utterance: OK so that is correct. let's see what else we have on your account that we can might need to update. we have two email address listed. Is there of one that you prefer to use?

utterance: Yes the Peter at Davis Peter sixty-eight Davis at Gmail dot com. That one. The other one can go.

utterance: OK so I'll get rid of the Winston fifty-five.

utterance: Yeah.

utterance: OK so all all electronic information will be sent to the Peter sixty-eight Davis email address.

utterance: Correct but now I changed the the the address of my company the statement the bank statement that I got can I get that yeah also through mail email I mean?

utterance: Yes no problem Mr. Davis. Go ahead and note that. Let me go to that screen. OK so I've taken you off of the hard copies receiving those by mail and you're going to receive those electronically. Would you like all transactions and information to be done electronically with between us and yourself?

utterance: Yes please.

utterance: OK Mr.

utterance: That's much.

utterance: More better.

utterance: OK so all Tom's Grocery statements, your loan information, everything's going to be electronically sent to you to your Peter sixty-eight Davis at Gmail dot come email.

utterance: Yes that that that would be great.

utterance: OK let's see what else we have here Mr. Davis.

utterance: I have the air conditioning

utterance: Broken and the guy's coming in today but still not see hims. Very hot.

utterance: Oh yes it is hot outside Mr. Davis. I understand.

utterance: How's the weather at your place?

utterance: Well we do have an AC working so that's great.

utterance: Oh that's great. Yeah good.

utterance: Yeah I'm.

utterance: I'm actually cold in here. I hate to tell you that.

utterance: Oh.

utterance: OK so Mr. Davis. Aww. Don't be Mr. Davis. You'll be getting your AC fixed anytime now I'm sure.

utterance: I'm jealous.

utterance: I know.

utterance: OK so Mr. Davis I think we got everything updated. and I have a phone number listed. Do you wanna go over that with me?

utterance: Oh yes.

utterance: OK so the number I have for the company is eight eight eight five two four zero one three two.

utterance: That's correct.

utterance: OK Mr. Davis. but I think everything is now updated and everything's good to go. Your bank statements all everything will be coming to you electronically so you're gonna be saving the planet and helping the environment. We really appreciate that.

utterance: That's a.

utterance: That's.

utterance: A good thought.

utterance: So is there anything else I can help you with today Mr. Davis?

utterance: yeah one thing. The monthly newsletter. I want to receive that also by email.

utterance: OK yes Mr. Davis I did update. Everything will be coming to you via email so nothing will be sent to you via post.

utterance: OK.

utterance: OK Mr. Davis if you have any other questions or problems just give us a call back. Thank you for calling Intellibank. My name's Mary and let me know if you have any other questions or problems.

utterance: OK thank you. Bye bye.

utterance: Thank you.


utterance: Hi there, thanks for calling Intellibank. My name is Stephanie. And, who am I speaking with?

utterance: Hi Stephanie, this is Tom.

utterance: Hey Tom, nice to meet you. And, where can we get started today?

utterance: Nice to meet you.

utterance: Well, you know, I'm I have some questions about savings account.

utterance: OK.

utterance: I got a notice in the mail regarding a a rate increase.

utterance: Uh-huh.

utterance: but you know, my, the previous agent I dealt with told me that the rate was going to be fixed.

utterance: Got it. So it looks like, if I just pull up your account, first, let's see, what is your last name?

utterance: OK.

utterance: Rich. Tom Rich.

utterance: Tom Rich. OK, great. Let me take a look Tom. And, can you give me your address?

utterance: to where I live?

utterance: That's right.

utterance: yeah. Its sixty-three hundred Wilshire Boulevard.

utterance: OK, great.

utterance: Los Angeles, California nine zero zero three six.

utterance: And can you confirm your customer PIN?

utterance: Customer PIN, is that what I use to do what now?

utterance: linked with your checking account.

utterance: Oh, I see. hold on real quick, I need to I need to find all that information.

utterance: Sure thing.

utterance: Hello, are you there?

utterance: I'm still here.

utterance: yes, my customer PIN is one four four two.

utterance: OK. Three one four four two. Let's see if I can pull up your information here.

utterance: Do you need the name of my dog?

utterance: That would actually be really helpful. Can I have the name of your dog?

utterance: yes its Pizza.

utterance: Pizza? And what kind of a dog is Pizza?

utterance: Well, he's a a a Pit, pit-a-doodle.

utterance: Pit-a-doodle? OK. I was hoping he would be a Golden Retriever, it might be a bit easier to find your information here. OK. Pit-a-doodle, Pizza the Pit-a-doodle, OK, yup. That did it, yup. I have you here. So, it looks like your rate increased in your savings, the monthly rate did increase and that is because you went into overdraft.

utterance: Yeah.

utterance: I know. I'm sorry.

utterance: Mhm.

utterance: Is is that correct?

utterance: yup, that's right. It looks like you withdrew your entire savings and then you started charging to your savings account.

utterance: Yeah, and that, you're saying, that's not good.

utterance: It's not the best. It's not the best, it certainly did increase your rate.

utterance: OK.

utterance: Well, how can I get that back down?

utterance: Well, you can start by depositing some funds into your savings. and if you do deposit a minimum of three hundred dollars, you your rate increase will level out back to what it was previously which was a monthly ten dollar fee.

utterance: Mhm.

utterance: Oh, OK. OK. You know, could I put you on hold real quick?

utterance: Yeah, take your time.

utterance: Thank you. Ok, I think I'm, hello?

utterance: Still here.

utterance: OK, I think I'm going to not bank with you anymore.

utterance: Ok, is that because you're poor?

utterance: I.

utterance: Yes, yes it is, so I appreciate you know everything but thank you so much.

utterance: Of course, and do I hope Pizza finds a better home.

utterance: Well, he he's doing fine, don't you worry about him, thank you so much.

utterance: Thank you, take care.

utterance: OK, take care, goodbye.


utterance: Thank you for calling Intellibank. This is Amanda. How can I help you?

utterance: Hey Amanda, good day today. How are you doing on this fine Tuesday sunny beautiful morning?

utterance: I am doing really well. I'm raring to go. I'm on my second cup of coffee and I'm here to help.

utterance: Well, that's good cuz I'm on my third cup and as you can tell, I'm amped up and I'm excited and I'm ready to go. So come on and catch up. So right, so reason for the call, is I I have a business and I do my banking with Intellivision Bank. And Oh. Well, I I must of wow, see all the coffee, and I'm like flashing back to a kid and playing the old intellivision game system for some reason. Wow, wow. That was a great, I I'll tell you what. That was a fun, me and my friend used to play the auto racing one all the time and we would always instead of being on the track we'd go off the track and go through the woods and make our own courses.

utterance: Oh, wait a minute. I'm sorry, I don't mean to be out of bounds here, but it's Intellibank. You said Intellivision.

utterance: Oh wow.

utterance: Yeah, fun times, fun.

utterance: Times being an eleven year old kid.

utterance: Yeah, oh I love video games.

utterance: Yeah, so all right, so Intellibank. I needed to find out about applying for a term loan for my business. I wanted to do some expansion and things like that.

utterance: OK.

utterance: Yeah, awesome. I I you know, I just need to tell you this up front, which you probably already know but, so a term loan, is is a fairly basic loan where the customer gets a lump sum up front and agrees to pay a specific repayment schedule. And, the good thing about that is, of the term loan, is that there is no collateral required.

utterance: Correct.

utterance: I like it. Yes.

utterance: Yeah.

utterance: Mhm.

utterance: OK, so do you have a few minutes to just answer some questions?

utterance: I do.

utterance: And start the application? OK. OK. What is your first name?

utterance: Mhm.

utterance: my name is Tom Thompson.

utterance: OK.

utterance: Tom Thompson! Very cool.

utterance: Double T.

utterance: Double T.

utterance: Is that T H O M P S O N?

utterance: Yes it is.

utterance: OK. And what is your personal address?

utterance: my address is three twenty one Sanford Road. And that's Upper Darby, Pennsylvania.

utterance: OK.

utterance: Uh-huh.

utterance: OK.

utterance: OK.

utterance: One nine oh eight two.

utterance: OK, perfect. And, Mr. Thompson, I need your drivers license number.

utterance: Let me get my wallet out, hang on one second.

utterance: OK.

utterance: OK. That number is, three two oh eight four two nine one.

utterance: OK.

utterance: Uh-huh.

utterance: OK. And what state is that issued with?

utterance: That's Pennsylvania.

utterance: OK. And your PIN number?

utterance: It is oh six, six nine.

utterance: All right, Mr. Thompson. And your email please?

utterance: It's T Thompson sixty-nine at Gmail dot com.

utterance: OK.

utterance: All right, and what's your business name?

utterance: Thompson Industries.

utterance: OK. And are you the sole owner?

utterance: I am.

utterance: Great. And what date was your business established?

utterance: Oh, it was July fifteenth, twenty sixteen.

utterance: OK. And your gross annual sales?

utterance: a hundred and fifty thousand a year.

utterance: All right, and, do you happen to have your tax ID number on you?

utterance: hang on for that one as well.

utterance: OK.

utterance: All right, that is oh nine one five seven one six six three.

utterance: Uh-huh.

utterance: Perfect. OK. And the business address?

utterance: the business address is twenty-five hundred, Baltimore Pike.

utterance: Uh-huh.

utterance: OK.

utterance: And that's in Lansdowne, Pennsylvania.

utterance: Pe~.

utterance: OK.

utterance: And the ZIP is one nine oh five oh.

utterance: OK. And would you like your mail to be sent to the business or, OK.

utterance: Business please, yes.

utterance: Absolutely.

utterance: OK. And what loan amount where you looking for?

utterance: Forty-thousand dollars.

utterance: OK. And, so what what do you, what should I put down as a purpose?

utterance: you know, expansion. yeah, yeah, adding some more inventory and equipment, supplies.

utterance: Just expansion? OK.

utterance: OK.

utterance: OK.

utterance: Yeah.

utterance: OK. And and what learn learn. Excuse me. Maybe I do need that third cup of coffee. Your loan term, like when do you plan on paying it?

utterance: I was thinking seven years, six, seven years.

utterance: OK. Perfect. All right, all right, so I have this submitted. It's going to take about twenty-four to forty-eight hours for us to get back to you. So please, also make sure that you send in your documentation. Like we need your business, a copy of your business license, if you can, send that back to us. I I sent you an email and in the email there will be a link for you to upload it'll tell you what documents you need.

utterance: OK.

utterance: OK, great.

utterance: And just send some of those back right away so we can get started with the process.

utterance: OK. Yeah, I'll get those right over to you.

utterance: And.

utterance: Great and you'll be hearing from us within twenty-four to forty-eight hours with next steps.

utterance: All right, perfect. Thank you so much.

utterance: All right, and Mr. Thompson, is there anything else I can help you with?

utterance: No, that's everything for today.

utterance: All right, thank thank you so much for using Intellibank.

utterance: Thank you, take care.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. My name is Gianna, how can I help you today?

utterance: Hi I recently got a lot of information about some outcome investment from a friend of mine. And I wanted to prepare information against the current investments. Is there anywhere I may, anywhere you can help me with that. I'll be very much apprise.

utterance: Absolutely sir, we can actually send you an investment report. And then outline in detail all the recent investments you've made with our company, is that OK with you?

utterance: Yes, yes, please.

utterance: All right sir. First I need to get a little bit of information from you in order to access your account and go ahead and send out that report to you.

utterance: OK, sounds great.

utterance: All right sir. First of all, can I have your first and last name please?

utterance: Yes, my first name is Gabriel and my last name is Robinson.

utterance: OK. Gabriel Robinson, how are you today, sir?

utterance: I'm doing great, and you?

utterance: Oh.

utterance: I am doing pretty well sir, thank you for asking. OK, Mr. Robinson, now I'm gonna need your date of birth please.

utterance: Yes, my date of birth is ten twenty-four one nine seven four.

utterance: OK sir, you said ten twenty-four nineteen seventy-four, is that correct?

utterance: Yes ma'am.

utterance: All right sir, thank you so much. And next I'll need your PIN associated with this account please.

utterance: OK. That PIN is four four nine five four nine.

utterance: All right, you said four four nine five four nine, correct?

utterance: Yes, correct.

utterance: All right, thank you so much sir. And lastly, I'm gonna need that account that's associated with this investment report.

utterance: Yes, that account is four zero nine five five two three one five seven.

utterance: OK sir, to verify that number was four zero nine five five two three one five seven?

utterance: Yes, two three one five seven.

utterance: OK sir, thank you so much for verifying that information. Give me just one moment while I look up that information in our system, if you don't mind.

utterance: Oh, I don't mind at all, take your time there.

utterance: All right sir, looks like I have the report information available for you to send out. Would you like the report sent via email or would you like that sent through the mail sir?

utterance: OK would it be quicker if I get that email?

utterance: Yes sir, you can get that report sent to you within the next twenty-four hours via email. We can send it out to you via mail as well, but that will take three to four business days.

utterance: Oh OK, it take three to four business days to get it by mail.

utterance: Yes sir, certainly well.

utterance: OK.

utterance: OK I would normally I would take the email then, I wanna read that right away.

utterance: All right sir. first I need to go ahead and verify the email address you have on file with us.

utterance: OK.

utterance: OK, it looks like we have you setup as G Robinson four seven four two at Gmail dot com.

utterance: Oh yes, you did say G Robinson right?

utterance: Yes sir, G Robinson four seven four two.

utterance: OK yes, that's, yes that's the right one.

utterance: OK so, we also have a business email setup for you. Would you like that sent to that business, business email as well?

utterance: yes, can I do that?

utterance: Yes sir, you absolutely can.

utterance: OK, yes.

utterance: Please. OK, and to verify, that email address is listed as Quality Sound Production at Gmail dot com.

utterance: Yes, that would be it.

utterance: OK sir, give me just one moment while I go ahead and put it in the system to send to both of these email addresses please.

utterance: OK, thank you.

utterance: All right Mr. Robinson, I've gone ahead and had that report sent out to you. I requested that it be sent to both email addresses that we have on file. That should be available to you within the next twenty-four hours. If you do not see an email from Intellibank email address from Intellibank, sorry, then that means that you should probably check your spam folder. Sometimes it actually get a little bit crossed over and it gets sent to our spam, so, check the spam folder and if it's not in there sir please, give us a call back. I also have a reference number for this request, if you wanna take that down.

utterance: OK let me get something to write with.

utterance: All right sir, take your time.

utterance: OK, I'm ready.

utterance: OK sir, that reference number is four four nine.

utterance: Four nine.

utterance: Zero zero nine five one seven four.

utterance: Five one . Can you repeat the last digit please?

utterance: Yes sir, that was five one seven four.

utterance: OK, I got it.

utterance: OK sir. And and so you can just use this reference number if you don't get that email any time within the next twenty-four hours, and they'll be able to up that request for you and actually make that get sent out as soon as possible.


utterance: Hello. Thank you so much for calling Intellibank. My name is Michelle, how may I help you this evening?

utterance: Oh my goodness my name's Michelle too.

utterance: Really? Oh wh~

utterance: Yes, what's your?

utterance: Last name?

utterance: Oh well you don't have to give me that information.

utterance: I I I I can tell you my last initial or I can provide you my my customer ID number my. I'm sorry. I'm just not allowed to answer that. I ask you all your information though. how are you doing tonight Michelle?

utterance: That's OK. I'm. I'm. No, it's fine.

utterance: Mhm.

utterance: I'm good, how are you?

utterance: I'm great thank you so much. How may I help you tonight?

utterance: I need to check the balance on my loan.

utterance: OK, terrific. I'd be glad to help you with that. And just so I can pull up your account information, Michelle is your name spelled like mine? double L, M I C H E L L E?

utterance: Yeah.

utterance: Wonderful. And what is your last name?

utterance: Davis.

utterance: D A V I S?

utterance: Mhm.

utterance: Great. And then just to verify your date of birth?

utterance: my date of birth is twelve five sixty-nine.

utterance: We have a birthday coming up soon.

utterance: I.

utterance: Know.

utterance: Hope you find a great way to celebrate.

utterance: Yeah if you have any ideas let me know.

utterance: Well I think going out to dinner is always good or fly out for a trip to Disneyland.

utterance: Hm.

utterance: All right, so also there is a four digit security code that you created. What is that security or it's also you might know it as your PIN number?

utterance: yes it's three one six nine.

utterance: Three one six nine. All right one moment while I put that in the system and pull it up your information.

utterance: OK very good. All right I see here that you do have a term loan with us. And I actually see that you have a checking and savings account so thank you so much for your loyal patronage with us. OK and the balance. Oh I'm so sorry I did not ask you and that's why I can't pull it up. I need to ask you for your account number?

utterance: The account number for the loan?

utterance: Yes ma'am, I'm sorry.

utterance: Oh, yes.

utterance: Oh oh you know what? Can you hold on for one moment? Let me grab that really quickly.

utterance: Certainly, no problem.

utterance: OK are you ready?

utterance: I am.

utterance: It's ten fifteen twenty-two three.

utterance: Great. All right. Now I can access your information. One zero one five two two three.

utterance: That's correct.

utterance: I'm just waiting for it to load into my screen. Usually these run pretty quickly but tonight it's just running a little slow. My apologies.

utterance: Mhm.

utterance: How about them Dodgers?

utterance: you know what I don't follow sports, although I've just found out today that the World Series is going on.

utterance: Yes I don't know either. But I do know the Dodgers because I'm in California. Where are you located?

utterance: I'm in New Mexico.

utterance: Oh. Interesting.

utterance: Yeah.

utterance: Do you like Georgia O'Keeffe?

utterance: I do actually. Yes well I studied her in college.

utterance: Mm.

utterance: All right let's see here. I was able to pull up your balance on your term loan. It looks like it is sixteen thousand two hundred eighty-nine dollars and forty-two cents.

utterance: OK.

utterance: While I have you, I'm sorry am I interrupting you?

utterance: no I just wanted to make a payment.

utterance: OK great. what I what I was gonna ask you is while I have your loan open did you need me to check any payment history or transactions?

utterance: No thank you.

utterance: All right. You'd like to go ahead and make a payment. All right. And I am seeing here in the system that we have a credit card saved, actually you have two credit cards saved in our system. One ending in one four five two and one ending in one six nine one.

utterance: you can use the one ending in one six nine one.

utterance: One six nine one, OK. And how much would you like to pay today? The minimum is one thousand dollars.

utterance: I'll do two thousand.

utterance: Two thousand, all right. All right one moment while I go ahead and process this. just verifying that we are making a payment for two thousand dollars. Because it is after six p.m. the it will post tomorrow, however you're paying in advance so there's no late fees.

utterance: OK.

utterance: And using credit card ending in one six nine one?

utterance: Right.

utterance: All right. It went through and it a auto-confirmation was just sent to your email address. While I have you on the phone did you need that confirmation number?

utterance: no that's OK. I see it already went through.

utterance: Well it was a pleasure talking tonight, Michelle. Is there anything else I can assist you with?

utterance: No thank you. Appreciate it.

utterance: Thank you for calling Intellibank and have a good night.


utterance: Hello, and thank you for calling Intellibank. My name is Natasha, how can I help you today?

utterance: Hi there. I'm not sure if you can actually help me. I need someone to screen I need someone to screen for the son of a few documents I need to sign. I have a few clients from out of town. But I can't make it out there to sign to sign the forms in person.

utterance: All right sir. We can certainly help you with that. We actually have notaries that are employed by our company. They can actually do a lot of things. They can authorize, they're authorized to perform certain legal formalities. Including screening document signings and they can help verify the identities of those signing those documents for you. They can even draw up certified contracts, deeds and other documents for your, a specific jurisdiction.

utterance: OK. do you guys have notaries available for next week? can I make a appointment with with, can I make an appointment with with you or do I have to contact a specific Intellibank branch?

utterance: Oh, sir. You can actually go ahead and schedule one online, I can actually check and see if we have an appointment available for next week for you if you go ahead and schedule. Would you like to schedule an appointment with one of out notaries today?

utterance: Yes please.

utterance: All right sir. I gonna need a little bit of information from you before I get started. That way I can get you in our system and go ahead and set up that scheduled appointment.

utterance: OK.

utterance: OK sir. First of all I'm gonna need your first name please.

utterance: Miss, my first name is Gabriel.

utterance: All right that's Gabriel. G A B R I E L?

utterance: Yes.

utterance: And can I have your last name sir?

utterance: Robinson.

utterance: OK, that's, R O B I N S O N. Robinson?

utterance: Yes.

utterance: All right sir. And how would you like that appointment? In person or online?

utterance: In person please.

utterance: OK sir. I can certainly help set you up an appointment in person, for your location. And what appointment date would you like for that specific contact with a notary.

utterance: Yes, can I get that on the twentieth of this month?

utterance: Yes sir. I can set that up for the twentieth of this month. Would you like a a.m. or p.m. appointment time?

utterance: Let me get this down, so a.m..

utterance: All right sir. Well we have eight a.m. available nine thirty and ten-thirty a.m..

utterance: Eight a.m. you say?

utterance: Yes sir.

utterance: OK.

utterance: All right. So you would like that set up at eight a.m.?

utterance: Yes, yes ma'am.

utterance: OK. I'll set that up for eight a.m. on the twentieth for you. And can I have the ZIP code for your current location sir?

utterance: yes, the ZIP code is nine eight one one nine

utterance: OK you said nine eight one one nine?

utterance: Yes.

utterance: OK, Mr. Robinson. Could you give me just one moment while I set up your appointment in our system please?

utterance: that's no problem. Oh, boy. I wish I could go out of town for this paperwork. My clients live in Hawaii. Have you ever been there?

utterance: yes sir, I actually did go to Hawaii for my honeymoon. It was a very, very beautiful place.

utterance: Wow.

utterance: have you never been to Hawaii sir?

utterance: I almost but I have a first go at it.

utterance: Oh wow. well I hate that you are missing out on this sir. But perhaps you'll get to go down there next time and actually meet with these clients?

utterance: well I'll make sure that I do.

utterance: All right sir. OK. So I've set up your appointment Mr. Robinson. In our system. That is an in in person appointment. Set up for the twentieth of this month at eight a.m.. You will be getting a contact with our notary. You will get a text message alert as well an email invitation to let you know exactly when that appointment will be set up. And to give you a heads up so you can be ready for the appointment. when you actually contact them, make sure you get as many questions in as possible. Our notaries are very much here to help you, their willing to answer any questions. And sir, you can also go online, find out a little bit more about our additional services. We actually have investment specialists. Financial advisors and additional information for you, if you have any other financial services that you may want to find out more about with our company.

utterance: OK, that sounds great.

utterance: OK sir. So, Mr. Robinson, is there anything else I can help you with today?

utterance: that's about it. I got everything squirrelled away.

utterance: Oh.

utterance: OK. Thank you so much sir, for your time and patience. Again you're gonna get an alert about that appointment. My name was Natasha, and hope you enjoy the rest of your day.

utterance: Thank you Natasha.

utterance: Thank you sir, bye bye.

utterance: Bye, bye.


utterance: Hi, this is Danni Brookes with Intellibank. What can I help you with today?

utterance: Hi, I'm calling because I am interested in finding out what my net income was for the year twenty twenty.

utterance: OK, and can I get your full name?

utterance: Yeah, yeah, my, my full name is is Jonathon.

utterance: Jonathon, and what's your? Jones. Jonathan Jones.

utterance: Jones

utterance: Yep.

utterance: OK, I'm going to pull up your account and so, one moment. Can I have your credit card number please?

utterance: Yes, it's one three, four seven, nine nine, eight six, one four, three eight, zero zero, six two.

utterance: OK, and just to confirm, that's one three, four seven.

utterance: Yes.

utterance: Nine nine, eight six, one four, three eight, zero zero, six two.

utterance: Yes.

utterance: OK, perfect. And, before we proceed, I'm gonna need to verify some information just for security reasons.

utterance: Sure, no problem.

utterance: OK, can I get the last four digits of your social?

utterance: Yes, it's six nine four one.

utterance: OK, six nine four one?

utterance: Yes.

utterance: OK, great. and I'm gonna ask you the security questions that you input when you set up your account.

utterance: OK, yeah, yep.

utterance: OK, what street did you grow up on?

utterance: Yes, I grew up on, it was four fifteen South Broadway.

utterance: South Broadway. it's not actually matching what we have on our account. Is there another address?

utterance: Oh OK yeah.

utterance: Yeah yeah yeah. OK, it it, you can try fourteen thirty-six Roosevelt.

utterance: OK, let's see, fourteen thirty-six Roosevelt. OK, yes.

utterance: That one, OK. Yeah. I move around so much, I, I, like I I forget.

utterance: Yes.

utterance: Yeah.

utterance: It happens.

utterance: Right? OK, cool.

utterance: OK. And what's your favorite book?

utterance: Oh my favorite book, I really love A Hundred Years of Solitude.

utterance: OK, I'm in your account now.

utterance: Right.

utterance: My account, Oh, excuse me, what was the question? I'm sorry, I I I I spaced out.

utterance: that's OK, if you don't have your account number I can pull it up

utterance: Oh.

utterance: Hold on, I have it somewhere. Let me, let me just I, you guys sent me a statement recently, and I think I have it in the kitchen. Just give me one second.

utterance: Of course.

utterance: You know what, I have my Chase bank account number. my Wells Fargo account number. I can't find this account number. could you help me look it up?

utterance: Yes, just one moment. What's your PIN?

utterance: Oh. Yeah. .

utterance: That's it. Should be a

utterance: Three digit number.

utterance: Right.

utterance: it's two zero seven.

utterance: Two zero seven. OK, I'm in. So what, what months did you wanna know your net income?

utterance: Yeah, so you could do January through December of twenty twenty.

utterance: OK, let me pull that up for you. Just one moment please.

utterance: All right, thank you.

utterance: OK, January through December?

utterance: Yes.

utterance: OK, so your net income was three hundred thousand.

utterance: OK. All right, I mean, definitely down from the previous year, but you know, with all the shut, it, it was, it was just tough to, to operate, but all right so, also could you, could you look to see if I had any delinquencies in the account? the last two years?

utterance: Yes.

utterance: Let me check on that. Just one moment.

utterance: Sure.

utterance: OK, no, it's looking like you didn't.

utterance: OK, OK, great, so if I do decide to apply for a SBA loan, do you think I'm in good standing? And, like would I have a good chance of.

utterance: based on your account, it does look like you are in good standing. We always encourage our clients to go ahead and just apply. You know, cuz that'll give you the best idea of what you're looking at and what type of loans. There's an application on our website, that there's a part where you can input your information and it just gives you an idea before you even, you know, apply.

utterance: OK.

utterance: And then so, I'll apply online and then you would let me know on, like via email, or would you call me to to let me know?

utterance: So,

utterance: We'd send out a preliminary email just to confirm that we did receive your application, and then within two business days after that, we'd give you a call back on the phone to talk about your options and let you know what you were approved for.

utterance: OK, that, that sounds super, yeah simply. OK, we, we can do that so do I go on the website, or, do you wanna send me a link?

utterance: I can send you the link. What email would you like that to go to?

utterance: You could do J S P five at AOL.

utterance: OK, so that's J S P five at AOL?

utterance: Yes, that's perfect.

utterance: OK, I will be sending that to you shortly so keep an eye on your inbox.

utterance: OK.

utterance: Awesome, thank you for your help.

utterance: Of course, have a good day.

utterance: You too.


utterance: Thank you for calling Intellibank, this is Lori. How may I help you today?

utterance: Hello, how are you?

utterance: I'm great. How are you sir?

utterance: I'm great.

utterance: Wonderful.

utterance: What can I help you with?

utterance: I would like to schedule an appointment with a financial advisor from Intellibank.

utterance: you mean, Intellibank?

utterance: Yes.

utterance: Sure, I can help you with that. can I get your name please?

utterance: Sure, it's Alexander Lopez.

utterance: Awesome. And your date of birth please?

utterance: Six six sixty-two.

utterance: Thank you for that information. And can I please get your driver's license number.

utterance: Oh, can you hold on please?

utterance: Absolutely sir.

utterance: OK.

utterance: It's L six three two five one four six nine dash zero.

utterance: Let me just repeat that back sir. That was L six three two five one four six nine dash zero?

utterance: Yes.

utterance: And can I please have your account number.

utterance: OK. I need you to hold on again.

utterance: Not a problem sir, I understand.

utterance: All right. So the account number is two six one five six two seven nine two eight.

utterance: Thank you sir. And that was two six one five six two seven nine two eight?

utterance: Yes, that's it.

utterance: Thank you sir. And what date would you like me to try to make an appointment on?

utterance: give me a sec, let me look at my calendar.

utterance: Absolutely.

utterance: Figure out what's going on. Blah blah blah.

utterance: Let's see, eleven ten.

utterance: November tenth, sure.

utterance: Yes, please.

utterance: And is there a time that you would prefer to come in?

utterance: let me think about this for a second.

utterance: nine a.m..

utterance: Sure, nine a.m. is perfect. I have that available for you. And how would you like to conduct the meeting, would you prefer in person or I can offer you by phone?

utterance: Yeah, I got a pretty busy schedule. You'll have to call me.

utterance: So by phone you prefer? OK. Not a problem.

utterance: Yes.

utterance: All right, sir. And can I just verify your phone number?

utterance: Sure.

utterance: I have here, nine five two six seven one three five five five.

utterance: That is correct.

utterance: OK. Perfect. Oh, I'm over here in Maine. how about yourself?

utterance: Where are you calling from?

utterance: Oh, I'm here in Florida.

utterance: Oh, how's the weather?

utterance: Fort Lauderdale Florida. Well it's been raining all day.

utterance: Oh that's never fun sir. Oh did you say Fort Lauderdale?

utterance: Yes.

utterance: Oh, spring break.

utterance: Yeah, it's in seventies right now so .

utterance: Oh, OK. That's nice. It's in the fifties here so, it's starting to get chilly.

utterance: Nice.

utterance: Awesome. All right sir. would you like me to offer you some information about our online banking.

utterance: Sure.

utterance: In order.

utterance: In order to schedule appointments with the financial advisor in the feature. You can just log in to our online banking and you're actually able to set appointments from online to speak to the financial advisor.

utterance: OK.

utterance: You just have to go to WWW dot Intellibank dot com and set up your online banking account using your accounting information.

utterance: Oh what was that again?

utterance: WWW dot Intellibank I N T E L L I B A N K dot com.

utterance: OK, got it.

utterance: All right. Anything else I can help you with today?

utterance: no. That's it.

utterance: All right, Mr. Lopez. Well, you have a great day, OK. Thank you so much for calling Intellibank.

utterance: That's it.

utterance: Yes, you too. Thank you for your time.

utterance: Bye bye.

utterance: Bye bye.