utterance: Thank you for calling Intellabank, this is Rick. How may I help you today?

utterance: Oh, good afternoon, Rick. I'm just calling for a simple simple change on my account information.

utterance: OK, what kind of a change do we wanna make today?

utterance: Well I just wanna update the phone number that I have on file.

utterance: Fantastic. and, just to get started, who am I speaking with?

utterance: Oh, Tulip.

utterance: Tulip, How are you today?

utterance: Mhm.

utterance: I'm I'm pretty good, how are you?

utterance: I'm doing fantastic, thank you. Well, Tulip let's get these changes rolling. I'm gonna pull up your account here. may I have your credit card number please?

utterance: Aww.

utterance: Oh, my credit card number? Sure, just give me one moment.

utterance: You got it, Tulip.

utterance: Thank you.

utterance: OK, it is six two one, three two zero zero four three two.

utterance: Thank you very much, Tulip.

utterance: And before we go further, I just wanna verify some information. You know? We're all about security here at Intellabank.

utterance: Sure.

utterance: That's why I bank with you.

utterance: There you, oh, very good.

utterance: Then you know the drill, Tulip. What is your full name?

utterance: Tulip Rangoon.

utterance: Rangoon, like the dish. I love it.

utterance: Me too.

utterance: And your date of birth, Ms. Rangoon?

utterance: Six thirty nineteen eighty-one.

utterance: OK, thank you Tulip. Mhm And Tulip, finally just a quick security question, what is the name of your first pet?

utterance: Flowerly.

utterance: Flowerly. that's dear.

utterance: Yeah.

utterance: Flowerly was a dog?

utterance: Flowerly was a rabbit.

utterance: Oh, a rabbit. That's sweet.

utterance: Yeah.

utterance: Mhm.

utterance: Well, Tulip, thanks for verifying you information.

utterance: What's your favorite

utterance: Flower?

utterance: I would have to say the Orchid.

utterance: Mm.

utterance: Lovely.

utterance: Mm.

utterance: Tulip, so we wanna get your phone number changed, is that correct.

utterance: Yes, you are right.

utterance: OK, what, on file we have three two three, eight eight eight, four three four three. Mhm And you wanna get rid of that number?

utterance: Yes, I'd like to replace it with my new number.

utterance: OK, mhm go ahead with your new one.

utterance: It's six one one, four two zero, eighteen ninety-one.

utterance: Eighteen ninety-one. Six one one, four two zero, eighteen ninety-one.

utterance: Yes.

utterance: Very good, we have got that changed now on the record, Tulip.

utterance: Thank you.

utterance: Is there anything else I can help you with today?

utterance: perhaps.

utterance: OK.

utterance: I'm planning on doing some traveling for my small business.

utterance: Oh, what is your small business, Tulip?

utterance: Oh, well, naturally I work with flowers, I do flower arrangements.

utterance: Very nice.

utterance: Yeah.

utterance: OK. Mhm Well, we do, Intellabank does offer a traveler's card.

utterance: A

utterance: Traveler card?

utterance: A traveler's card, yes.

utterance: Oh, OK.

utterance: So, you get five percent cash back on every purchase, Oh that's good throughout. There's also security measures for people who are traveling. you need to the exchange rate. Mhm So, it's a it's a pretty wonderful card. Do you do online banking, Tulip?

utterance: Oh.

utterance: No.

utterance: You do not.

utterance: Mm-mm.

utterance: Is there a reason, just not into it?

utterance: Yeah, I haven't.

utterance: You just like to hear.

utterance: People's voices like like Rick, Ricky Rickster?

utterance: I I do prefer. Mhm.

utterance: Yeah.

utterance: I wouldn't get this this experience on line.

utterance: That's pretty true.

utterance: Yeah.

utterance: Well, if you ever change your mind, we do offer online banking twenty-four seven. I can send some info about the traveler's card your way. Would you like me to email it or mail it to you?

utterance: OK. Yeah.

utterance: Oh, how about a text message?

utterance: A text message, and I'm gonna reach you at the six one one four two zero one eight nine one number?

utterance: Yes, text it on over there.

utterance: OK, mhm sure will.

utterance: Let me just write a few changes here.

utterance: And has anyone ever introduced you to our platinum or gold cards?

utterance: No.

utterance: Well, Tulip, you are a good credit standing with us. So you have earned some good will with us, and we do offer a Platinum and Gold Card. Especially if you're gonna be traveling and needed to buy expensive flowers, who knows.

utterance: Uh-huh.

utterance: Wow.

utterance: You know, I do flower arrangements for pet's birthday parties and it does get pretty expensive.

utterance: Oh, how wonderful.

utterance: Yeah.

utterance: Sure, of course. Well, I will also text that following formation to you. So you'll have a lot to read, and then you can always call back again if you mm wanna have the one on one and I'm Rick.

utterance: Mhm.

utterance: Is there, is there an extension I could reach you directly at?

utterance: Absolutely.

utterance: That would be a four one one.

utterance: Oh, great.

utterance: OK, Rick, you gave me more than I could have ever wanted today.

utterance: awe)), that's what I'm here for.

utterance: Please, if there's like a survey I can follow up with after this call.

utterance: Yeah, once I hang up if you just hold on the line uh-huh they will ask you. And you can even get a five dollars back in to use at Wendy's.

utterance: Wow.

utterance: All right, Tulip you have a great day.

utterance: OK.

utterance: You too, Rick.

utterance: OK, goodbye.

utterance: Bye.


speaker_role: Agent

utterance: Good afternoon. Thank you for calling Intellibank. This is Mary. How can I help you today?

speaker_role: Customer

utterance: Hi. This is Peter Davis. I am calling to because I wanna change my email address of my business.

utterance: Oh no problem mister Davis. I would be happy to help you with that.

utterance: Just a moment please.

utterance: All right. Let me get a little bit of information so I can access your account. can you please give me your first and last name again?

utterance: Peter Davis.

utterance: Peter Davis. let's see what's your business again it's.

utterance: Tom's Grocery.

utterance: Tom's Grocery.

utterance: Ok mister Davis. Please give me your date of birth.

utterance: November four, ninteen sixty-eight.

utterance: Alright. I got november fourth ninteen sixty-eight. And we have a PIN code on this account before I can access it. Do you have those four digits?

utterance: Yes, I have them. But I also wanna change them. They are not good. That's four times eight.

utterance: Eight eight eight eight?

utterance: Correct.

utterance: Ok mister Davis. Just a moment while I try to access your account with that code.

utterance: Alright. It does access so, it is correct. we can do that update after I update your email address, okay mister Davis?

utterance: That's fine.

utterance: Ok. So. Let's see here what else do we need to date. Ok, so I have also a security code on your account.

utterance: Do you happen to know what that name is?

utterance: Yes, that's Marlon. M A R L E N.

utterance: Alright mister Davis. So.

utterance: That is correct. And let's see what else. Alright. So, you wanna update your email address. The correct one that I have is, T D Johns at Tom's grocery dot com.

utterance: That's the old one.

utterance: OK, so let me get rid of that one and the new one is?

utterance: Peter sixty-eight Davis at Gmail dot com.

utterance: Ok.

utterance: Peter dot sixty-eight davis at Gmail dot com.

utterance: Nope.

utterance: Ok, Peter sixty-eight davis at Gmail dot com.

utterance: Correct.

utterance: Ok mister Davis. I've got that updated.

utterance: And you said you wanna change your pin. before I can do that, I need to have your social security number.

utterance: give me a second.

utterance: No problem mister Davis. I'll wait here while you do what you need to do.

utterance: I just went out for a came back from lunch.

utterance: And at lunch then they always clean my desk so, I need to search that. Give me give me a minute.

utterance: Ok, no problem.

utterance: Ok. I I think, I think I've found it. social security you said, right?

utterance: Yes sir.

utterance: That's two two two zero zero.

utterance: Eight one nine two two two zero zero.

utterance: Correct.

utterance: I can't believe they always put things on the, on a different spot where I lay them. Do you have a house cleaner?

utterance: OK.

utterance: Oh unfortunately, I can't afford when I wished I did. yeah, I hate to clean but yes, I understand.

utterance: This one does it, the one before it does it.

utterance: Unbelievable.

utterance: Oh that's crazy, mister Davis but hey, atleast you have a house cleaner.

utterance: Yeah, yeah true.

utterance: OK so, let's get that PIN updated for you. So the current one is eight eight eight eight.

utterance: Yes.

utterance: Ok, and I'm gonna take that one off and update it to what would you like, mister Davis?

utterance: One one zero nine.

utterance: Ok so I've got one one zero nine as the new one.

utterance: Ok, mister Davis. That has been updated and it takes effect immediately.

utterance: this number is only to be used when you're calling to access your account. This does not have anything to do with your debit card credit cards or any other thing that you would use at the ATM machine.

utterance: Ok, you can you hear that sound?

utterance: The air conditioning just came on. The whole day it was out.

utterance: The guy came and now, finally he fixed it.

utterance: Oh that's great, mister Davis. Yes, we all need AC around here, for sure. It's so hot outside.

utterance: Terrible weather in Texas

utterance: Oh yeah. I hear you. I lived there for twenty years and I got tired of that heat during the summer, especially.

utterance: Oh, you moved?

utterance: Yeah, so I moved to Utah.

utterance: Oh, nice.

utterance: Yeah, it's a lot cooler up here. I mean, it still gets hot during the summer but not as bad as Texas without humidity

utterance: I got so sick of it.

utterance: Yeah, yeah. I know exactly what you mean.

utterance: Ok mister Davis. So let's see. Is there anything else you would like information on with our bank?

utterance: Yes, the gold credit card please.

utterance: Ok mister Davis. So we have a wonderful gold business card we offer.

utterance: We have some low interest rates and we're offering right now a no annual fee for that credit card.

utterance: So if you fill that application out in the next seventy-two hours and you get approved you will have no annual fee on it for the first year.

utterance: Oh that sounds great.

utterance: Ok, so you, would you like me to send that to you via email or?

utterance: Yes.

utterance: Please via through email.

utterance: OK.

utterance: OK, so I'm gonna send that I've got it notated here.

utterance: And the mail is on the way to Peter sixty-eight davis at Gmail dot com. And you should receive it right now.

utterance: Oh that's perfect.

utterance: Yep. If you don't see it in your inbox in the probably the next hour, check your spam or junk mail. give us a call back first if for some reason you don't get it but you should.

utterance: Yeah.

utterance: Sometimes we have system problems though, you never know.

utterance: Yes, I know.

utterance: Is there anything else we can help you with today, mister Davis?

utterance: No, I think that will be all.

utterance: Ok, mister Davis. Well, we appreciate your business for the last twenty years been a wonderful Intellibank customer.

utterance: We appreciate it.

utterance: You're welcome.

utterance: Thank you so much and, if you have any problems, questions wanna get any more information? Just call us back here at Intellibank and ask for Mary.

utterance: Ok. I will do that

utterance: Okay, mister Davis. Have a wonderful day.

utterance: You too. Bye bye.

utterance: Goodbye.


utterance: Good morning. Thank you so much for calling Intellibank. My name is Miracle. And how may I help you today?

utterance: Miracle.

utterance: Yes sir.

utterance: OK. That that threw me off a little bit. I wasn't ready for that one. And how many times to people sing the song to you?

utterance: Sing the song?

utterance: I believe in miracle.

utterance: Oh.

utterance: You're the first one.

utterance: When it's from.

utterance: OK. All right. That's I didn't I didn't know I was breaking ground with that. OK. Great.

utterance: Yeah. No I've

utterance: I I I that song takes me back but nobody ever sings that song when it when they hear my name so thank you.

utterance: That's that's a rare that's a rare name. But Miracle, I I got a I got something in the mail from Intellibank but I was. It's about some credit cards. but it it reminded me that I needed to order some checks my business.

utterance: OK.

utterance: OK. be glad to help you with that.

utterance: You can see

utterance: If you can perform a miracle.

utterance: All right. I I'm that's what I'm here for. And may I ask your name?

utterance: Oh, my name is Dan Johnson. With an H.

utterance: OK.

utterance: OK. D A N J O H N S O N?

utterance: Yes.

utterance: OK.

utterance: Terrific. and.

utterance: I was hoping

utterance: You would put the H in Dan and maybe that like a D H A N. That's that's a that would work.

utterance: Oh. I've never seen that before.

utterance: Silent

utterance: H. Dan.

utterance: It well it you could start a trend.

utterance: Yeah.

utterance: but it is there an H in your name or is it just D A N?

utterance: No. It's just D A N. I'm sorry. I was just.

utterance: OK. No.

utterance: That's OK. Just wanna make sure that I'm pulling up the right person here. And can you please let me know your four digit PIN that you established for your accounts?

utterance: Just joking.

utterance: It's seven one three five. My date of birth is five sixteen seventy-five.

utterance: Oh, perfect. That was actually gonna be the next question I was gonna ask you.

utterance: I'm sorry. I'm still typing. one nine seven five?

utterance: Yes.

utterance: OK. Terrific.

utterance: Keep reminding me that. I appreciate that.

utterance: Oh, that's OK. I mean, we we all get to whatever age we are eventually.

utterance: Yup.

utterance: OK. Let's see. All right. All your information does pull up here. I see you carry our Business Total Checking as well as our Smart Savings account so thank you for your loyal patronage.

utterance: You're welcome. Fifteen years.

utterance: I see that. Thank you. And you'd like to order checks today is that correct?

utterance: Yes.

utterance: OK. The checks come in boxes of two hundred. How many would you like to order?

utterance: Two hundred. We're probably only gonna need one.

utterance: OK. One box of two hundred.

utterance: You're not running a a buy one get one?

utterance: No. Unfortunately, that I haven't seen that for checks before.

utterance: They're doing BOGO on everything.

utterance: Huh. Yeah, no.

utterance: Except.

utterance: Cars. They don't do that.

utterance: Except.

utterance: For cars. No, I haven't. I I never see that for for checks unfortunately.

utterance: Yeah, it was worth a try.

utterance: Sure. Of course. Don't ask you don't you never know.

utterance: That's right.

utterance: And I do see a business address here. I'm not sure if that's where you'd like it shipped. so what is the shipping address for this order?

utterance: OK, so the shipping address is six eight three four.

utterance: Six eight three four.

utterance: La Cienega Boulevard.

utterance: Mhm.

utterance: OK.

utterance: Los Angeles California nine zero zero zero eight.

utterance: OK.

utterance: yeah, I see that here. OK. Very good. and it looks like we're going to be starting with check number six oh one for for this order. Your last check was six hundred.

utterance: Right.

utterance: OK. All right. So.

utterance: Right. A lot.

utterance: Of Intellbank checks. Smooth doing.

utterance: There you go.

utterance: all right. So just to verify, we are sending one box of checks to the address that you provided. I will be sending you an email confirmation and that will also provide you a link for our website as well as information about our mobile app. And.

utterance: OK.

utterance: Good cuz I've been having trouble finding your Intellibank app. It it it wasn't pulling up in the App Store. They said I could find it.

utterance: Oh, OK.

utterance: so yeah, with this link.

utterance: Well if you have problems with that, you can call back and I can always send you over to our IT department and they can walk you through that. And then lastly before we finish, you mentioned something about a notice about a credit card. Did you have any questions about that or did you need me to transfer you to a credit card specialist?

utterance: No. That that was just something that reminded me that we needed some Intellibank checks so that's just why I decided to call today.

utterance: OK.

utterance: Oh, terrific. Well thank you so much for your business Dan and I wish you a very nice day.

utterance: Thank you, Miracle.

utterance: Thank you. Bye bye.


utterance: Good morning, thank you for calling Intellibank. This is Casey speaking, and how may I assist you today?

utterance: Oh hi Casey how are you doing this morning, I hope your day's going well so far?

utterance: Yes ma'am thank you so much for asking, and I hope your day's going well as well.

utterance: Yes ma'am it sure is thank you. The reason that I'm calling today is I need to make a wire transfer.

utterance: Well I'd be more than happy to assist you with that today ma'am. Now I do need to go ahead and get some information so I can pull up your account, OK?

utterance: OK yeah great, thank you.

utterance: Thank you ma'am. May I have your full name as well as your birth date please?

utterance: yeah this is Yvonne Y V O N N E, my last name is Scott S C O T T and my birth date is February the ninth nineteen ninety-nine.

utterance: Thank you so much for that information Ms. Scott and may I have your PIN number please?

utterance: Absolutely it's four thirty ninety-nine seven forty-eight.

utterance: Thank you, I have four three zero nine nine seven four eight?

utterance: Yes ma'am that's correct.

utterance: Thank you, and may I also have your phone number please?

utterance: yeah I'm actually glad you asked that, we changed it not too long ago and I'm not sure if my husband has had a chance to call up here and change it, I know I haven't.

utterance: So I'm gonna go ahead and give you our old phone number as well as our new one just in case he hasn't our old phone number was area code four four zero three five seven fifty-five ninety and our new number is area code four four zero four one three twenty-five forty-four.

utterance: Well thank you so much for that information Ms. Scott and it does look like he has gotten it changed. The number that we do have on file, just to clarify, is area code four four zero four one three two five four four that is the correct number, right?

utterance: yes ma'am it sure is.

utterance: Thank you so much Ms. Scott and may I have the account number that you would like to withdraw the funds from today?

utterance: yeah and real quick, what is the fee for the wire transfer?

utterance: Ma'am it actually depends on whether or not it's domestic or international.

utterance: it's international.

utterance: Thank you, and the fee for the international would be nine dollars

utterance: Oh OK well that's actually not too bad. let's see the account number that we need to withdraw the money from will be two twelve six fifty-six ninety-nine forty-two.

utterance: Thank you I have account number two one two six five six nine nine four two, was that correct?

utterance: Yes ma'am it sure is.

utterance: Thank you, and how much would you like to transfer?

utterance: we need to do six thousand six hundred fifty three dollars and ninety-one cents.

utterance: Thank you that was six thousand six hundred fifty three dollars and ninety-one cents?

utterance: Yes ma'am.

utterance: Thank you. Now may I have the routing number of the account you would like the money deposited into?

utterance: Absolutely their routing number is I'm sorry I'm trying to read my own writing it's five one nine sixty-three eight thirty-four.

utterance: Thank you so much I have five eight one nine six three eight three four?

utterance: Yes ma'am.

utterance: Thank you Ms. Scott, and may I have the account number that you would like the funds deposited into?

utterance: Yeah absolutely that would be four sixty-one three oh two nineteen eighty-seven.

utterance: Thank you Ms. Scott that account number is four six one three zero two one nine eight seven?

utterance: Yes ma'am, that is correct.

utterance: Thank you, just one moment while I get this processed.

utterance: OK great, thank you.

utterance: Ms. Scott, I do have that processed for you. We have the six thousand six hundred and fifty three dollars and one cents deposited into the account number that ends in ninety-one one.

utterance: Was there anything else that I could assist you with today?

utterance: no ma'am you have been extremely helpful today Casey, thank you.

utterance: Well thank you so much Ms. Scott and thank you for calling Intellibank, and I hope hope you have a wonderful rest of your day.

utterance: Thank you, and same to you.


utterance: Hello. Thank you for calling Intellibank. This is Anders. How can I help you today?

utterance: Anders did you say?

utterance: Anders A N D E R S.

utterance: Anders. Is that your full name?

utterance: that's it. Yep Anders. That's the first name.

utterance: Wow. Wait. I like that. What's your middle name?

utterance: It's pretty simple. It's Jim.

utterance: Jim?

utterance: Yeah.

utterance: You're one of those two first names for first and middle name guy. I

utterance: I know. Some people call me A J.

utterance: Oh my gosh. My sister's husband's name is Andrew John and we call him A J. That's so funny.

utterance: y~

utterance: You don't say.

utterance: Yeah. Yeah.

utterance: Well what brings you to this call with Intellibank today?

utterance: Oh, yeah. Sorry.

utterance: Gosh. I'm I don't know. My head's all over the place. I need to get a stock quote actually please.

utterance: Stock quote. I can absolutely help you with that and that's a relatively short process. Let me just have a minute of your time?

utterance: Per~.

utterance: Yeah.

utterance: OK.

utterance: So you are an existing customer with us?

utterance: Mhm.

utterance: Great great great. Thank you so much for your business.

utterance: Of course. Yeah.

utterance: So let's start you off by getting your first and last name.

utterance: Mhm. Melonie Rogers.

utterance: Mhm.

utterance: Melonie Rogers.

utterance: Mhm.

utterance: Your date of birth?

utterance: February seventh nineteen ninety-one.

utterance: Great. And your four to eight digit PIN number with us?

utterance: Oh shoot. It it's either gonna be one two two four or three two two four.

utterance: One two two four. Three two two four. Let me try both of those.

utterance: Yeah.

utterance: It's one or the other. I'm sorry. I don't remember.

utterance: That's OK. Just one second.

utterance: Mm, not the first one. Let's try the three two two four.

utterance: Oh.

utterance: I'm so forgetful. Do you ever forget things like that? I should write those things down.

utterance: I do myself. It's OK. And it looks like that three two two four did go through.

utterance: Oh, good. OK.

utterance: Now what is the stock symbol you're inquiring about?

utterance: yeah. N I T.

utterance: MIT.

utterance: Sorry. NIT as in Nancy. Yeah. Sorry.

utterance: NIT.

utterance: All right.

utterance: All right. I have that as Newlywed Industries Terrain.

utterance: Yeah. That's it.

utterance: Great. NIT. NIT currently trading at twenty-five dollars and twenty-eight cents per share.

utterance: OK. OK.

utterance: Yeah. That sounds right.

utterance: That work for you?

utterance: Yeah, perfect. Thank you for letting me know.

utterance: Great. Something else I can help you with today?

utterance: yeah. One more thing. I do wanna set up I my friend told me that you guys have tax specialists that I can book an appointment with?

utterance: Is that true?

utterance: We absolutely do those have those on hand. Yes. So.

utterance: OK.

utterance: Awesome. Yeah I'd like to setup an appointment then.

utterance: OK. I

utterance: I could do that for you.

utterance: Do you

utterance: Guys typically do them over like the phone? Is it in person?

utterance: Yeah, I'll

utterance: Set that up for you.

utterance: OK. Yeah. I would love to do it over the phone.

utterance: Yeah. Absolutely. No problem. I can do that for you.

utterance: OK. Great.

utterance: OK. Let me start setting that up. A tax specialist appointment. Everybody's getting ready for tax season I know. is there a date and time you had in mind?

utterance: Yeah could we do Monday? This Monday?

utterance: This Monday November twenty-fifth I have the times of.

utterance: Oh my gosh, wait, this Monday I have a nail appointment. Yeah I get my nails done every Monday or every other Monday and I think this Monday is a nail appointment. So maybe we'll do Tuesday? Is this Tuesday OK?

utterance: Oh.

utterance: OK.

utterance: Ms. Susanne what's the medium you'd like to do it online or do you wanted to come into your local branch?

utterance: We can do it in person.

utterance: OK. So can I get your ZIP code?

utterance: Nine one six zero two.

utterance: Nine one six zero two.

utterance: Tuesday I have eleven a.m. and noon at the branch nearest you. That would be the Burbank Central branch of Intellibank. Does that work for you. It's on East Magnolia Boulevard.

utterance: Yeah that's perfect. Eleven a.m. you said?

utterance: I could put you down for eleven a.m.?

utterance: OK. Yeah. Let's do that.

utterance: All right. So I have you down for Tuesday eleven a.m..

utterance: In person tax specialist appointment should take about an hour and you will be meeting with Brian.

utterance: OK.

utterance: OK. Sounds great.

utterance: Great. Is there anything else I can help you with today?

utterance: no I think that's it.

utterance: OK. Well thank you so much for choosing Intellibank. And you enjoy the rest of your evening.

utterance: Thank you so much. You too.

utterance: All right.

utterance: Thanks again.

utterance: Bye.

utterance: Goodbye.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hello, this is Peter Davis. I want to change that that number that I need if you if I call the bank and they ask me for a four digit number. I think one of my employees has access to that number and I wanna change it. I forgot the name of it.

utterance: Oh, I'm sorry to hear that, sir. yes I'd be happy to help you with that. I think you're talking about changing your PIN code?

utterance: Yeah, but not not not on the bank card, but if I call the bank.

utterance: Sir, I understand that. So your your PIN for authentication.

utterance: Yes.

utterance: OK. So, let me get a little bit of information. You said your name's Peter Davis?

utterance: Correct.

utterance: And what is your date of birth, Mr. Davis?

utterance: November four nineteen sixty-eight.

utterance: And what is your current PIN? Or your old PIN number?

utterance: you mean the PIN that I need to tell you right?

utterance: Yes.

utterance: Yes, sir.

utterance: It's four times eight.

utterance: Oh, eight eight eight eight?

utterance: Yes.

utterance: OK, sir. And what would you like to change that to?

utterance: I don't know. I were thinking maybe one one zero nine.

utterance: One one zero nine?

utterance: Yes.

utterance: OK, let me look at some information on your account, sir. OK, you're at you work at Tom's Grocery?

utterance: Yes, that's my business.

utterance: OK sir, Tom's Grocery. OK sir, and let me update a little bit of information here. OK. So, your old PIN number was eight eight eight eight. I'm go ahead and mark that out and I'm going to update it with the one that you want. one one zero nine.

utterance: Yeah, eleven oh oh nine.

utterance: OK, sir. I got that. I can also make some notes on the account to not accept any calls except for you. Would you like to have that noted on your account?

utterance: What do you mean?

utterance: as in you're the only one who can call in even if maybe your employee had the PIN code, your even your new PIN code that only we can take instructions from you yourself.

utterance: Yeah, that would be fine.

utterance: OK sir, I'm gonna going going to note this on the account that even with a PIN code I am going to only talk to you. OK, and let me also verify a couple of other things. What's your driver's license number?

utterance: Five zero zero two one four eight one.

utterance: Five zero zero two one four eight one?

utterance: Yes.

utterance: OK, Mr. Davis. And we're gonna note only to accept any calls from you and only to give out any information to you on the account. there's also some other stuff that our bank offers. We offer online banking. Is there anything else you would like to hear about?

utterance: no, because I have that already with my business.

utterance: OK sir. Just one moment and let me get that updated number processing. Just a moment. OK, it looks like it's processing right now and your PIN new PIN code is now verified.

utterance: OK, so next time if I call in you ask me the PIN code, then it's one one zero nine, right?

utterance: Correct, Mr. Davis, it's one one zero nine and we will ask you for your name and other identifying information as well. we wanna make sure that we're only talking to you regarding your account.

utterance: And there has nobody, nobody has called in the last week?

utterance: I don't have that information, sir, but let me look and see if maybe someone made a note in your account.

utterance: That somebody

utterance: Call and they said it was me?

utterance: Let me look, sir. Just a moment. Yeah, I don't see any calls that were made. looks like you're all good on that.

utterance: OK, glad to hear.

utterance: OK Mr. Davis, let me go ahead and verify your mailing address just in case we have some old information. Would you like to give that to me?

utterance: Yes, that's Peter sixty-eight Davis at Gmail dot com.

utterance: OK. I got that for your email, but what is your mailing address, Mr. Davis?

utterance: Oh, mailing address.

utterance: Yes, sir.

utterance: You mean my house address?

utterance: Yes, sir.

utterance: OK, that's one thousand Marilyn Street Austin, Texas, seven eight one two two.

utterance: One thousand Marilyn Street Austin, Texas, seven eight one two two. Yep? That's the information I have on file and how about your phone number?

utterance: Correct.

utterance: Yes. That's two, no wait, that's five one two four six seven zero one four three.

utterance: OK sir, that is the same number that we have on your account. looks like everything is up to date. Can I help you with anything else?

utterance: No, that's it.

utterance: OK, thank you Mr. Davis for being a great customer and having your business account with us.

utterance: OK, thank you very much for your help.

utterance: Thanks.

utterance: Thanks for calling Intellibank.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes I need to change my PIN number.

utterance: Happy to help you with that ma'am. And if I could just ask what's your name?

utterance: My name is Evelynn Richards.

utterance: OK and Miss Richards, what business are you with?

utterance: I'm with Jay's Pizza.

utterance: OK thanks, Miss Richards. And let me just see if I can pull up your account and help you get that PIN number changed. If you would, ma'am, just let me. I need to verify a little bit of information so I can pull up your account. what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: All right and Ms. Richards if you would what is your the what would be the phone number on the account?

utterance: OK the phone number's six seven eight two oh two four two three one. And my email is E Richards one at mail dot net.

utterance: OK thank you for that. Thank you for that, Ms. Richards and do you have the Business Platinum Card number that I can pull up the account? is that the account that you're trying to change the PIN number on?

utterance: Yes it is but can you hold on while I get my wallet and get that?

utterance: Sure.

utterance: OK. All right here it is.

utterance: OK.

utterance: four four seven nine six five three two seven four four six three nine two six.

utterance: All right that's four four seven nine six five three two seven four four six three nine two six?

utterance: Yes.

utterance: OK and Miss Richards, what is the PIN number that you currently have on the account?

utterance: The PIN number is two seven three one.

utterance: OK and.

utterance: Oh I'm sorry it's actually seven three two one.

utterance: OK that's the current PIN number? It's seven three two one?

utterance: No.

utterance: No, that's the yeah that's the current one.

utterance: OK so the current one is seven three two one. And what did you wanna change the PIN number to?

utterance: One three six five.

utterance: OK that's new number PIN number will be one three six five.

utterance: Yes.

utterance: OK. Let me get this updated here for you, Ms. Richards. And I think we've got it all set here for you. And is there anything else I can assist you with?

utterance: Well you know I just wanted to say that I'm excited about going shopping and everything. although it's a little early but I like to get some of my shopping in for the holidays.

utterance: Oh yeah absolutely it is certainly terrific thing to get ready and prepare it as you go out shopping and you know there is so much so many particularly things to to consider getting. Are you looking to get something for your employees or are you looking at is this more for you know personal?

utterance: Well it's a little bit of both.

utterance: OK OK. Well I'm sure that you you know we'll you you're gonna have some a lot of places to go visit because I think they're gonna have a lot of deals particularly oh at the mall for Black Friday.

utterance: All right. Well let me ask you a question, do you offer the SBA five hundred loans?

utterance: Well Miss Richards, thanks for asking. we do offer here at Intellibank SBA five oh four loans. And with the SBA five oh four, that's something that we offer to you as a valued business client of ours that'll help you with working capital for your business so obviously if you're looking to use those funds to obtain new equipment for expansion of your particular business regarding material and supplies, that's what that particular loan is used for. it's not used to necessarily obtain a new facility. And it's not used there it you know for instance if at Jay's Pizza if you needed to get a new facility, that would be a separate type of loan. But the five oh four loan is really for equipment, supplies or for other working capital you needs there at Jay's Pizza.

utterance: Great. OK well thank you so much.

utterance: No problem. And and again if you were interested in that for your company, you simply can of course reach out to us. give us a call, we could connect you to one of our loan officers and they would get some information from you. And of course see if you know what's the amount that we could get you approved for.

utterance: OK . Thank you for that.

utterance: Anything else I can assist you with Miss Richards?

utterance: No.

utterance: Well thank you again and you have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Gwen. How can I help you?

utterance: Hey, Gwen. How are you today?

utterance: I'm doing well. Doing well. How about you?

utterance: I'm doing well. I'm doing well, too.

utterance: How about this? I'm doing very well.

utterance: Nice.

utterance: So the reason I'm doing so well is well let's see if you can help me do even weller, or better, I shall we say. you see I, I do a podcast. And started this before the pandemic and then thankfully during the pandemic, you know, people are stuck at home, they're listening to podcasts. My podcast ended up like kinda going viral and blowing up. And it's been continuing to increase and do well. And it's now become my full-time job. and I want to build like a nice studio in my home for this. And I wanted to see if I could take out a term loan for this. Cuz this is my, you know, it's a home-based business. This is my livelihood. This is my business. And this is what I do. So I wanna you know, take it to that next level.

utterance: Wow, that is so exciting. That is so cool. What is I, I, I gotta get the information about your podcast after we do this call. That sounds so exciting. Very cool.

utterance: Absolutely.

utterance: Thank you.

utterance: All right, so just let's get some information. Obviously, you are a customer of the bank, I'm assuming.

utterance: Yes.

utterance: OK. All right. So, let's start with your first and last name.

utterance: my first name is Chris.

utterance: OK.

utterance: And the last name is Thompson.

utterance: OK, Mr. Thompson. And what is your personal street address?

utterance: The personal street address is three two seven.

utterance: Mhm.

utterance: It's Powell Lane.

utterance: Is that P O W E L L?

utterance: Yes.

utterance: OK. And what city?

utterance: It's Nashville.

utterance: OK.

utterance: Tennessee.

utterance: And the ZIP code?

utterance: Three seven two one one.

utterance: OK and your social security number, please?

utterance: The social is two one two.

utterance: Mhm.

utterance: One eight.

utterance: Mhm.

utterance: Seven five six three.

utterance: OK, Mr. Thompson. And if you happen to have your driver's license number on you.

utterance: yeah, hang on one second.

utterance: OK, no problem.

utterance: OK. It's two two. Oh whoa whoa whoa. I'm sorry. wait. I'm. I'm reading the wrong .

utterance: Mhm.

utterance: Oh, no problem, no problem. I know there's a lot of numbers on the drivers license.

utterance: Mm yeah.

utterance: Yeah.

utterance: OK. Here we go.

utterance: OK.

utterance: It's three two.

utterance: OK.

utterance: Oh seven six.

utterance: Mhm.

utterance: Four two.

utterance: Mhm.

utterance: One.

utterance: OK, perfect. And your PIN number?

utterance: the PIN number on my account is one five seven five.

utterance: OK. And your email address.

utterance: It's C Thompson.

utterance: OK.

utterance: nineteen seventy-five.

utterance: OK.

utterance: at Gmail dot com.

utterance: OK, and is the C capital?

utterance: It is.

utterance: OK, I'm sorry for all these questions. We're gonna get through them.

utterance: No no.

utterance: I'm I'm sure. I'm I'm sure you know, this could be part-time you're a lawyer or something like that but I, I, I am expecting this is just the beginning of the questions when dealing with a lawyer.

utterance: There's a lot.

utterance: OK, Are you the sole owner of the business?

utterance: I am.

utterance: Well, yes, it's your podcast, right? OK, and what date did you establish the podcast?

utterance: Mhm.

utterance: it was February twenty-first

utterance: Mhm.

utterance: OK.

utterance: Twenty eighteen.

utterance: Great, and what is the business name that you're going by?

utterance: Chris's Funky Tales.

utterance: OK, and is that T A L E S?

utterance: Yes.

utterance: OK and F U N K Y? No silly spelling. OK. And what are your gross annual sales?

utterance: Mhm.

utterance: So far they're sixty-five thousand a year.

utterance: Wow, OK, that's amazing. And your tax ID number if you have that?

utterance: I do. Let me get you the correct number.

utterance: OK.

utterance: OK.

utterance: All right. It's three one.

utterance: OK.

utterance: Two three six.

utterance: Mhm.

utterance: Five seven one eight.

utterance: OK, and the business street address. Is it in your home, or OK.

utterance: It's it's the home yes. It's the same address.

utterance: Yes.

utterance: OK. Are you gonna be building the studio in in the home? OK. OK, awesome. All right, and how much were you wanting to take out on that term loan?

utterance: In the home. Yes.

utterance: thirty thousand dollars.

utterance: Thirty thousand, OK. And you already said the loan purpose.

utterance: Mhm.

utterance: Build your studio. And then what time period do you need to pay that, the loan back?

utterance: I was thinking five years.

utterance: Five years, OK. OK, so we're going to need you to send over any documentation that you have. Your EIN number, your business license. We need you to send over that information to us.

utterance: Mhm.

utterance: OK.

utterance: I'm gonna email you a link where you can upload all that to us.

utterance: Oh, great.

utterance: OK,

utterance: So, I'll email you that. and then as soon as we get that back we can start the process. It usually takes about forty-eight to seventy-two hours. that's the longest. Sometimes it'll be quick. Maybe twenty-four hours depending on when you send us back the supporting documentation.

utterance: OK.

utterance: So, make sure you get that back to us right away so we get started.

utterance: Yeah, I'll get that right over to you guys.

utterance: All right, so exciting. I'm gonna. Can I listen?

utterance: Yeah, please, please tune in. Yeah, tune in and you can watch. Go to Chris's Funky Tales dot com.

utterance: OK, and like where can I listen?

utterance: OK, great. I'm gonna totally listen. And is there anything else I can help you with today, Mr. Thompson?

utterance: No, that's it. That's everything.

utterance: All right, have a great day. And I can't wait to help you get started with this.

utterance: Thank you so much.

utterance: All right, take care.

utterance: You, too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Jonathan. How may I help you today?

utterance: Hey Jonathan. my name is Avery Leenya and I was like you know just like trying to pay off my car loan and yeah it just my credit score is getting low all the time and I don't know what's wrong. It's like I'm pretty sure that I remember to pay off my loans on the right day each month but for some reason it feels like the day is always shifting. You know? You know like when you just like wake up and you forget what day it is and you think it's like two months ago?

utterance: I completely understand. Yes.

utterance: Yeah.

utterance: Time doesn't seem to have any well, it doesn't really seem to matter.

utterance: Yeah exactly because I I don't think it does matter but anyways you know the banks they think it matters. yeah I I oh my God what am I even calling for? Oh yeah. OK. So I think that I want to set up my my automatic loan payments is what I was told? Yeah my name is Avery Leena. I was born January first nineteen ninety. Big deal. I think that my account number is.

utterance: Sure.

utterance: OK hold on just a second here. The system it takes a little bit. I will need your account number but it's still loading from putting in your birthdate.

utterance: Oh OK.

utterance: Sorry about that.

utterance: OK.

utterance: You bank here too?

utterance: I do. Yes.

utterance: really slow system huh?

utterance: Very slow system unfortunately.

utterance: Yeah I don't think the website's any faster either. I heard that like the servers for like a lot of the websites in America are like all the way across the world in like China and all these countries and I'm sure it takes a really long time for that information to get around.

utterance: Yep. Yep. I don't I don't know where our servers are but they got to be a ways away cuz this thing just slowly slowly goes.

utterance: Yeah I can't even imagine. I mean I was just like on a flight to like Aruba a couple weeks ago and that was like oh my God like thirteen hours and that's like the fastest form of transportation right?

utterance: I think so. Yeah.

utterance: It's nuts. It's so wild.

utterance: OK I am now ready for your account number.

utterance: Oh OK. it's three zero zero one eight five seven nine two zero and the routing number is three two four zero eight nine nine two two. yeah do you need my PIN too? That's.

utterance: I am.

utterance: Gonna need your four digit security PIN.

utterance: OK, right now?

utterance: yes, right now.

utterance: OK.

utterance: It's two one four eight.

utterance: OK.

utterance: And I think that I want to take it out of the checking but I'm not sure cuz I know I have a lot more in savings and I don't wanna overdraft. So.

utterance: Well your account is still being pulled up here so give me a moment and we will move forward from there.

utterance: OK.

utterance: OK. I have your account pulled up. You were saying to take that from your savings?

utterance: Yeah please.

utterance: And what's your savings account number?

utterance: it is. Hold on. Let me look it up. One second. OK. It's one zero zero two three four four eight two three.

utterance: All right and now I'm gonna need that routing number.

utterance: Oh the routing number I just said thirty seconds ago?

utterance: Yeah sorry about that. We weren't quite there yet.

utterance: OK it's two one eight seven three nine nine eight four.

utterance: All right and how much would you like debited out every month?

utterance: let's do three hundred eighty-two. I think that's what the savings is.

utterance: And which date every month would you like that debited?

utterance: First.

utterance: All right. I have that all set for you. Is there anything else I can help you with today?

utterance: Great. no I don't think so. Thank you.

utterance: Then thank you for calling Intellibank. Have a wonderful rest of your day.


utterance: Hi, thank you for calling Intellibank. My name is Brandon, how can I help you today?

utterance: Hi Brandon, I'm I'm Bill.

utterance: How you doing today Bill?

utterance: I'm doing fine, thank you.

utterance: So what's . What are we gonna be doing for you today Bill?

utterance: Well I was interested in securing a loan through the bank.

utterance: For sure. That's definitely something I can help you with. Could you provide me with you last name?

utterance: yeah. It's Thompson.

utterance: Thompson. Got it. And can I have your social and the PIN to your account?

utterance: yeah. It's two eight zero three three eight eight four four.

utterance: All right.

utterance: And the PIN is nine one one nine.

utterance: Perfect. Just give me one moment. Just checking everything over.

utterance: All right. Account looks good.

utterance: Oh, good.

utterance: All right. So you . What. What were. What were we doing again today?

utterance: Oh, I'd like to secure a loan through the bank.

utterance: Secure a loan. does that also mean you'd like a secured loan or you?

utterance: That's.

utterance: Yes, correct.

utterance: Okay. Lemme get this. One second, my system is just freezing. It's been like this all morning, I do apologize.

utterance: Oh, it's. It's madness. It's how they .

utterance: All right. Looks like we're able to pull that application page up. Could I get your address?

utterance: Six zero three seven Cockman Los Angeles, California nine zero zero three six.

utterance: Got it. Okay. Just gonna need your driver's license number and the state that it was issued in.

utterance: California and nine five eight one two.

utterance: Nine five eight one two. And what's a good email for you?

utterance: jaws of life at Gmail dot com.

utterance: Jaws of life at Gmail dot com. And what's your business name?

utterance: Jaws of Life.

utterance: Jaws of Life. And you are the sole owner?

utterance: That is correct, yeah.

utterance: Got it. And the date of establishment?

utterance: two thousand three.

utterance: Two thousand three. What would you say your gross annual sales are?

utterance: About. About hundred thousand dollars.

utterance: hundred thousand. And your tax ID number, do you have that handy?

utterance: yeah. It's nine five one two two.

utterance: nine five one two two or nine five four two two?

utterance: Nine five one two two, please.

utterance: Nine five one two two. Got it. And can I get the address to your business?

utterance: It's the same as the home.

utterance: Same as home.

utterance: There's also

utterance: My mailing address.

utterance: OK, got it. And what's gonna be the purpose of this loan today?

utterance: for a business loan.

utterance: are you remodeling or you need new supplies?

utterance: new supplies, please.

utterance: Got it, new supplies. and what's the amount you're looking for?

utterance: about ten grand.

utterance: Okay, ten thousand. All right and what is your collateral gonna be today?

utterance: it'll be my mother's engagement ring.

utterance: Your mother's engagement ring.

utterance: Yes.

utterance: Correct.

utterance: you have permission I'm assuming?

utterance: Well she's no longer with us, so.

utterance: Oh, okay. I'm I'm sorry to hear that.

utterance: It's okay. Twenty years ago.

utterance: All right. mother's engagement ring. And what would you say the value of that ring is?

utterance: Priceless, but I guess if you wanna go by Kelly's Blue Book it's about three grand.

utterance: Three grand?

utterance: Yes.

utterance: Got it. we're just gonna need a little more collateral to.

utterance: Oh.

utterance: Sure.

utterance: To reach that ten thousand dollar threshold.

utterance: Of course. how about my father's car?

utterance: Okay, what would you say the value of that car is?

utterance: about. I would give it about twenty grand.

utterance: Twenty grand. Okay, that's that's more than enough. Would you?

utterance: Okay, great.

utterance: You wanna take the ring off now or?

utterance: Them both on, I don't care.

utterance: Okay, well do you wanna increase the amount of the loan. Of loan you wanna take out?

utterance: sure, why not. Just give me whatever you can give me.

utterance: Okay, with the ring and the the car we could go to twenty-three thousand.

utterance: Okay.

utterance: can I get the year, make, and model of that car?

utterance: It's a nineteen twelve model T Ford.

utterance: Nineteen twelve model T Ford. Got it. All right.

utterance: And what it. Are the terms you'd like?

utterance: twenty-four months, please.

utterance: Twenty-four months. All right, one second while this processes. Whoa. That was the fastest application I've ever seen go through.

utterance: Oh, fantastic.

utterance: Looks like you were approved.

utterance: Okay, thank you.

utterance: we're just gonna need you to to send in some verification.

utterance: Sure.

utterance: Of everything that you've told me today. I'm gonna send you an email.

utterance: Okay.

utterance: And it's gonna have all the details of everything we discussed including the confirmation number. Is there anything else I can do for you today?

utterance: OK.

utterance: No, that'll be it. Thank you.

utterance: Well, thank you so much. You're a valuable customer here and we do appreciate your service.

utterance: Thank you.

utterance: Thank you.


utterance: Hey this is Steve at Intellibank. How can I be of service to you today?

utterance: Hi Steve. so I've been with you guys for about ten years now. Give or take a year.

utterance: Mhm.

utterance: And you know. I've been. I've been looking at a lot of different options with you guys, cuz I have had a few of you your cards. I started with the rewards card.

utterance: Mhm.

utterance: I've moved to the cash back card I even had an auto loan with you guys back in two thousand eighteen I wanna say.

utterance: OK.

utterance: but that's that's already been paid off. You know, I'm good. I'm good for my money.

utterance: Mhm.

utterance: but I and you know, I currently have a savings account with you guys as well.

utterance: Mhm.

utterance: So basically what I'm trying to say is that I have been a long time customer. I'm really happy with the service you guys provide and I currently have a small business loan.

utterance: Mm.

utterance: And my business basically we make pizzas. Rustic pizzas for people living out in the valley and LA.

utterance: OK.

utterance: So I don't know if you know how that goes. But that means we can charge quite a bit for our pizzas.

utterance: Yep.

utterance: You know? small small overhead costs and high gains.

utterance: Beautiful.

utterance: but basically for our small business loan I'm just tying to find out how much I'm supposed to be paying for this payment period this month.

utterance: Mhm.

utterance: my my husband he usually pays that. but we're actually not on speaking terms right now.

utterance: Oh, I am sorry to hear that.

utterance: Yep. Unfortunately the pizza making business can be pretty cut through pretty cutthroat and it can can unfortunately really damage some relationships.

utterance: Well I am sorry to hear that. But I will do my best to help you out in this situation.

utterance: OK, thank you. I really appreciate that.

utterance: Now to start, can I have your first, last name and date of birth?

utterance: Of course. OK, so my first name is Brooke.

utterance: Mhm.

utterance: That's B R O O K E.

utterance: Mhm.

utterance: Buyers B U Y E R S.

utterance: OK.

utterance: Date of birth July seventh nineteen ninety.

utterance: OK.

utterance: my husband's name is.

utterance: Oh, wait we don't need his name. If you're on the account then it's fine.

utterance: Oh. OK, OK great better for me. Don't wanna say that bastards name.

utterance: OK, well after that. What is the account number?

utterance: hold on. Let me see. I have it written down somewhere.

utterance: Mhm.

utterance: OK, we actually write down all of our information the back of a box of flour.

utterance: Oh.

utterance: Could you believe that?

utterance: That's that's interesting place to put it.

utterance: Yeah. do you have a specific type of flour that you like to use? I know we deal with a lot high-end vegan customers. That they like that cauliflower flour.

utterance: Mm, you know, I I actually have a gluten allergy. So I can't even eat pizza.

utterance: Oh.

utterance: Yeah.

utterance: Well, I think I think that if you do try the almond flour you you can get around the gluten tolerance.

utterance: You know, I tried that. But I I don't wanna be graphic. But, I'll just say it didn't work out.

utterance: Oh oh the almond flour didn't sit right with your system. I understand that.

utterance: Yeah. Yeah.

utterance: Well, I'm sorry to hear that. I think pizza is some of the best food that you can have on this planet.

utterance: Yeah, yeah. I I miss it. That's.

utterance: That's.

utterance: Actually the name of our restaurant Pizza Planet.

utterance: Pizza Planet.

utterance: Mhm. Just like in that that children's movie. You know? Toy Story.

utterance: Oh, yes. That's right. It was Pizza Planet.

utterance: Yep.

utterance: Yep. Pizza Planet. But we don't have any little aliens running around our shop though.

utterance: Wow.

utterance: Oh, that's a shame. They're always fun.

utterance: They are.

utterance: Now, OK. can I get your account number?

utterance: Yes, of course. I'm looking at the box of flour right now. It is four five nine five.

utterance: Four five nine five.

utterance: Mhm. Six six three four.

utterance: Six six three four. OK. Wonderful and you're you're calling to see how much is owed?

utterance: You got it.

utterance: OK. So right now it looks like you have a hundred and seventy dollars a month.

utterance: OK and can I go ahead and setup a payment for that?

utterance: Yeah, absolutely. Do you want this to be reoccurring or just one time thing?

utterance: let's make it reoccurring. I don't I don't know when I'll be speaking to my husband again and I don't wanna have to keep calling you guys. So let's just make it reoccurring.

utterance: OK, so then it would go out on the second of each month.

utterance: OK.

utterance: And for a hundred and seventy dollars I'll just need the bank account number and routing number to make the payment.

utterance: OK, so the bank account number is four five nine five.

utterance: Four five nine five.

utterance: Six six three three.

utterance: Six six three three.

utterance: Seven one three one.

utterance: Seven one three one.

utterance: And the routing number. Hold on let me flip to the front of the box of flour.

utterance: Mhm.

utterance: it is. OK, I got it. I got it. It's six six nine five six.

utterance: Six six nine five six.

utterance: Mhm.

utterance: OK and the payment date is for today correct?

utterance: OK, great and so now that I set this up you said it's gonna come outta my bank account on the second every month.

utterance: Cor~

utterance: Correct.

utterance: OK. It's coming out on the second and I don't. since my name's on the account I don't need my husbands approval right?

utterance: No no. Your name's on the account you're fine you don't have to worry about anything.

utterance: OK, perfect perfect as a pizza pie.

utterance: yes, that's that's a good way of putting it. Is there anything else I can do for you?

utterance: nope. That's it.

utterance: OK. Well again, thank you for being a valued customer at Intellibank and you have yourself a greater day.

utterance: Thank you. You too.

utterance: All right bye bye now.


utterance: Hello and thank you for calling Intellibank. My name is Jeana. How can I help you today?

utterance: Hi how are you doing today Jeana?

utterance: I'm doing fine Sir. I'm glad you asked. Thank you so much. How are you today?

utterance: I'm doing good.

utterance: I'm doing great as well.

utterance: Thank you for asking.

utterance: Well the reason I'm calling is that I lost my loan statement. It actually flew out the car while I was trying to let out a wasp while driving.

utterance: So I wanted to see if I could get another one sent out to me.

utterance: Yes Sir I could certainly request that you get your loan statement again. First I need to get a little bit of information from you so I can put that request in our system if you don't mind.

utterance: I don't mind.

utterance: All right Sir.

utterance: Let me go ahead and pull up my screen.

utterance: OK.

utterance: All right Sir. Can I have your first name please?

utterance: Yes, my first name is Gabriel.

utterance: And your last name Sir?

utterance: Last name is Robertson.

utterance: All right Mr. Robinson. Could you give me your date of birth as well?

utterance: Yes. That is ten twenty-four one nine seven four.

utterance: OK Sir. You said ten twenty-four nineteen seventy-four?

utterance: Yes ma'am.

utterance: All right Sir. Could you give me the PIN that's associated with this account?

utterance: That PIN is four four nine five four nine.

utterance: OK Sir. That was four four nine five four nine?

utterance: Yes.

utterance: All right. Thank you so much Mr. Robinson. Could you also give me the loan number for that account?

utterance: yes. Could you hold on for a minute Jeana. I need to go find it.

utterance: Yes Sir. Take your time.

utterance: Right, thank you.

utterance: Ok. I'm back. I believe I have it.

utterance: All right sir. Go right ahead.

utterance: All right. That number is zero zero five nine seven seven six one three one.

utterance: OK Sir. To verify that number is zero zero five nine seven seven six one three one?

utterance: Yes, that's it.

utterance: All right. Thank you so much Sir.

utterance: Give me just one moment while I look up your account information in our system.

utterance: All right.

utterance: All right Sir. Looks like you do have a loan statement that is available for this month already to send out. We also have your last month's statement. Do you have that already?

utterance: yes.

utterance: OK Sir. I'll just send out this current loan statement if you don't mind then?

utterance: I don't mind.

utterance: All right Sir. What is the delivery method you would like for that. Would you like that via email or mail Sir?

utterance: It's all right if I get a email for that?

utterance: Yes Sir. We can absolutely send this via email. Would you like this sent to your personal email or business email?

utterance: Can I get it at both?

utterance: Yes Sir. We can absolutely send it to both email addresses. I'll first need to verify those email addresses if you don't mind?

utterance: OK go ahead.

utterance: OK, sir. We have your first home email address. I mean your personal email address listed as G Robinson four seven four two at Gmail dot com. Is that all right?

utterance: Yes that would be fine.

utterance: OK Sir, and we have your business email address listed as quality sound productions at Gmail dot com. Is that correct?

utterance: Yes. That would be it.

utterance: OK Sir. We'll go ahead and put in the system so you can get these sent to both addresses. You should receive those you should receive this statement to your email addresses within the next twenty-four hours. Usually takes around one hour to actually send it out because it is before business hours. but Sir if you do not receive those files in the mail in your email address in the next hour, check your spam folder to make sure it hasn't gone there and if it hasn't arrived within the next twenty-four hours, feel free to give us a call and request these bank the statements again.

utterance: All right. I sure will.

utterance: OK Sir and I'd like to go ahead and advise you, if you have online banking you can also go online and request these reports, or look up these reports through our system at your leisure.

utterance: OK.

utterance: And look that up online?

utterance: Yes sir. Usually it's at Intellibank dot com sir.

utterance: OK.

utterance: You would access the online banking tab and it for our business clients it is the second tab on the left.

utterance: All right. Second tab on the left.

utterance: Yes Sir.

utterance: All right.

utterance: I got that written down. Thank you for that.

utterance: All right, Mr. Robinson. Is there anything else I can help you with today?

utterance: I believe that would do it for the day. Thank you for your time.

utterance: All right, sir. Thank you so much for your time and patience. Again, my name was Jeana and I hope you enjoy the rest of your day, sir.

utterance: All right. You too.

utterance: Thank you, sir.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Renee speaking. How may I assist you?

utterance: Hey, Renee. How's your day?

utterance: Huh. My day's , sir. You know it's the afternoon and but I'm grateful to be here. How may I help you?

utterance: Nah, I I haven't talked to anyone over there in a while and believe that you've always handled my money pretty well when I lean on on your experts, so if somebody somebody could help me out over there with my money managements?

utterance: Yes, I certainly can, sir.

utterance: what kind of service is that?

utterance: well, we can we can assist you with a financial advisor. You can have a meeting, and you can go from there.

utterance: Oh, yeah, yeah, I think I did this a while back. I'm sorry. So, yeah, I I'm gonna meet with somebody, and they'll kinda guide me through all my finances, cuz I have a loan, I have I have your Platinum Credit Card too. I don't know if that's gonna come into the equation but yeah.

utterance: well

utterance: It it certainly might. Let's go you scheduled and see how we can assist you further.

utterance: OK.

utterance: may I please have your first and last name?

utterance: Yes, my name is Jack and my last name is McAfee.

utterance: Why, thank you, Jack. OK may I also have your date of birth, please?

utterance: Uh-huh, and it's July twenty-ninth nineteen eighty-two.

utterance: Thank you, Jack, and can I please have your ID number?

utterance: Sure, two four four five seven one nine six.

utterance: OK and can you please answer, what was your favorite game in the fifth grade?

utterance: Hopscotch, and now my favorite drink as an adult is scotch. Hey. Irony? I don't know.

utterance: Thank you, Jack. also, what was your mother's oldest sibling?

utterance: Oh, that was Hank.

utterance: OK. Thank you, yep, Uncle Hank is the answer. Thank you so much, sir, and so you said that you want to schedule an appointment for a financial advisor. I'd be help happy to help you do so.

utterance: Yep yep yep yep.

utterance: What date were you looking at? We, right now, we have pretty open availability.

utterance: Do you do weekends, at all?

utterance: we do do Saturday mornings.

utterance: a Saturday morning.

utterance: OK let's go ahead and do Saturday morning. Did you want to. Did you wish to do this in person or over the phone?

utterance: Yeah, no, you just give me a call.

utterance: OK. we will put you on the phone with Dai Quang. he is one of our best financial advisors and he can help you. You said Saturday morning works for you. How is nine thirty a.m.?

utterance: Mhm.

utterance: that's perfect.

utterance: OK excellent. So, we'll go ahead and schedule you with Dai Quang for this Saturday at nine thirty a.m.. The phone number that I have on file for you is two one seven six six four two nine eight seven, is that correct?

utterance: Yeah. Yeah, that's the one.

utterance: All right. Perfect. Was there anything else that I may be able to assist you with today, sir?

utterance: I just wanna make sure you're gonna send me a reminder or something. Mhm.

utterance: Yes, I can certainly send you an email reminder to your inbox for your records.

utterance: OK. Great. That works for me.

utterance: OK. and was there something else that I may be able to assist you with today, sir?

utterance: Yes.

utterance: I think this is gotta be an in person thing but I I was gonna go down on the block but I think you do. You do a. You have a notary public service over there?

utterance: Oh, absolutely. We all do. so what's your ZIP code, sir?

utterance: yeah, it's one zero zero four eight.

utterance: OK it looks like you are closest to our branch in Manhattan. So I will go ahead and schedule you for it over there. What time and what day works for you, sir?

utterance: I wanna make sure. Is that the fortieth street West Fortieth Street location in Manhattan?

utterance: no, sir, that's the East Fortieth Street location.

utterance: Oh, OK.

utterance: just wanna make sure I don't end up on the wrong side of the park.

utterance: Right, of course.

utterance: Cuz that's the west, east. Yeah, yeah, East fortieth OK. what date? do you have. you know, I'd like to do that on a Saturday too, if possible.

utterance: OK we can go ahead and do that for you on a Saturday the time. We're. This Saturday, we are free again, you have your appointment at nine thirty a.m., so maybe you wanna schedule your in person appointment around noon, does that work?

utterance: Yeah.

utterance: Yeah, I should I should be able to should be able to handle that.

utterance: Oh, we can go ahead and schedule you with Shauna at noon for your notary signing.

utterance: Mm-mm.

utterance: Great.

utterance: All right, and I will send a confirmation email to you for both of the appointments.

utterance: Sounds good to me.

utterance: Alrighty, sir. Was there anything else that I may be able to assist you with today?

utterance: no, Thank you.

utterance: Well, thank you very much for calling Intellibank, sir. You have a lovely day, and thank you for being our loyal customer.

utterance: Hey, you too. I mean, for being a loyal customer service agent, huh?

utterance: All righty. Bye bye.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank. My name is Sharon and I'm here to help you today.

utterance: Hi, thank you. I'm I just wanted to check how much is in my account. What's my account balance?

utterance: Of course. I'd be glad to help you with that Ruth. will I be looking into a checking account, a savings account Or do you happen to have or do you have both with us?

utterance: actually I have both. Checking and savings, so yeah if I could look up both of them that would be great.

utterance: OK terrific. let me just ask you a couple quick questions, so I can pull up your account for you. Ruth, what is your last name?

utterance: Mhm.

utterance: OK.

utterance: last name is Taylor.

utterance: OK, T A Y L O R?

utterance: yes.

utterance: OK.

utterance: And Ruth what is your date of birth?

utterance: date of birth is June third nineteen sixty-three.

utterance: OK. Nineteen. Sixty-three. OK terrific and may I ask for your four digit security pin number?

utterance: Six seven nine two.

utterance: OK, six seven nine two.

utterance: OK and the account number for your checking account.

utterance: Oh shoot. You know what? I always forget this number hang on, I have it written down in my purse can can you hold on for one second? OK, thank you.

utterance: Of course, no problem.

utterance: OK I have it.

utterance: No problem.

utterance: It's three six nine.

utterance: Three six nine.

utterance: Seven one four.

utterance: OK.

utterance: eight two three one.

utterance: OK got it sorry I I missed a number as I was typing it in. I have three six nine seven one four eight two three one.

utterance: Yes, that's correct.

utterance: OK, very good all right let me just pull that up. All right I see here that you have our Intellibank business excuse me our Intellibank business preferred checking, and I see that you've been a member with us for seven years. Thank you so much for your loyal patronage. And I see that the balance on that right now is four thousand three hundred twenty-nine dollars and sixty-seven cents.

utterance: Mhm.

utterance: Great. It's worth more than I thought it would be.

utterance: Oh.

utterance: Oh good, good and then you also wanted me to check on your savings?

utterance: yes please.

utterance: All right. Do you have that account number available?

utterance: I do it's seven six two one one nine three three four seven.

utterance: All right that's seven six two one one nine three three four seven.

utterance: OK.

utterance: One moment Bare with me one moment my screen is freezing just a little bit.

utterance: Oh, OK.

utterance: It's been one of those days, everybody's accessing their information, so the system must be on overload right now.

utterance: Oh, I. I hate

utterance: When that happens. It happens to my computer all the time. It's so annoying. I know, my God. Sometimes I just wanna take my computer and throw it out the window.

utterance: I know, technology.

utterance: Right? OK, thank you for your patience Ruth, the balance on your smart savings account, is six hundred ninety-seven dollars and forty-seven cents.

utterance: OK I thought that if if you keep it over six hundred dollars you don't get a monthly fee? And I I looked on my statement and I saw that there was a monthly fee from last month so can you guys waive that?

utterance: Sure, let me let me take a look at this for you. Let me just make sure that you haven't dipped below that.

utterance: OK.

utterance: I do see at the beginning of the month where the the balance was two hundred and ninety-eight dollars.

utterance: Oh.

utterance: no because you've been a long customer with us however I can go ahead and waive that, because the balance did go back up again so it would've it actually just so you know would've reversed last month-excuse me next month. But let me go ahead and take care of that for you right now.

utterance: OK.

utterance: Just know it may take seven to ten business days to appear in your account.

utterance: OK, that's fine.

utterance: OK. All right I took care of that right now. While I have you on the phone are there any other questions I can answer for you perhaps about our mobile app or our online banking?

utterance: No, I'm good.

utterance: Terrific, well I wanted to thank you for being a valued customer. Thank you for calling Intellibank Ruth, and have a great day.

utterance: Thanks you too.

utterance: Bye.

utterance: Bye.


utterance: Hi, thank you for calling Intellibank. My name is Celia and how may I assist you today?

utterance: Hey Celia, this is Lillian Moore over at Starbright Investment Group, how are you doing this morning?

utterance: I'm doing quite well ma'am, thank you so much for asking. How about yourself?

utterance: I'm doing quite well thank you. Well we have actually put some new bookkeeping keeping software in up here. And I was calling to see if I could verify the balances in our checking and probably in our savings accounts as well.

utterance: I'd be more than happy to assist you with that Ms. Moore. Let me get some information from you so I can go ahead and pull those accounts up, OK?

utterance: Oh yes ma'am, sure.

utterance: OK, I have your first name is Lillian L I L L I A N. And last name is Moore M O O R E. Was that correct?

utterance: Yes ma'am it sure was

utterance: Thank you so much Ms. Moore. And may I have your date of birth, please?

utterance: Yes ma'am. I was born December the thirty-first nineteen eighty-two.

utterance: OK thank you ma'am. December the thirty-first nineteen eighty-two. And may I have your company pin number, please?

utterance: Sure. It. I am. I am so embarrassed. It is actually in the other office. Would you mind holding for just one second while I grab that?

utterance: That's not a problem whatsoever Ms. Moore. Just let me know whenever you're back.

utterance: OK great, thank you Celia.

utterance: OK I'm back Celia. Are you still there?

utterance: Yes ma'am I sure am. Ms. Moore, were you able to locate the pin number?

utterance: Yes ma'am. It is five five zero two eight nine three two.

utterance: Thank you so much. And may I go ahead and verify your phone number as well?

utterance: Absolutely. that's another thing that we changed up here. I'm not sure if you have our old phone number which was area code six three zero eight one three eight two two nine. Or if you have our new phone number which is area code three three one two one five nine six six zero.

utterance: All right. Thank you for that information Ms. Moore. And we do have your new phone number on file. The area code three three one two one five nine six six zero.

utterance: OK great, thank you. I was pretty sure that we did get that changed but I just wanted to go ahead and make sure. So, thank you for asking.

utterance: Yes ma'am. That's not a problem. And may I have the account number for the first account you would like to check?

utterance: Sure. That would be for our preferred check in. It is eight two four nine three six. Three five nine five.

utterance: All right. I have eight two four nine three six three five nine five.

utterance: Yes ma'am. That is correct.

utterance: Thank you. Just one moment. OK Ms. Moore, I am showing that balance as eighty-three thousand eight hundred fifty-nine dollars and forty-eight cents

utterance: OK good good good. Then this is looking great. Just go ahead and double check that was eighty-three thousand eight hundred fifty-nine dollars and forty-eight cents?

utterance: Yes ma'am. That is correct.

utterance: OK great. Thank you. And could I go ahead and check the balance in our smart savings as well?

utterance: Yes ma'am. I'd be more than happy to assist you with that. May I have that account number, please?

utterance: Sure. That one is zero five eight one two three seven four nine six.

utterance: OK. I have zero five eight one two three seven four nine six.

utterance: Yes ma'am that is correct.

utterance: Thank you so much. Just one moment while I pull up your balance.

utterance: OK great. Thank you.

utterance: Ms. Moore, I'm showing that balance is eight hundred and nineteen thousand eight hundred fifty-three dollars and twenty-eight cents.

utterance: OK great. Our new software is working wonderfully. That is, just to double check, was eight hundred and nineteen thousand eight hundred fifty-three dollars and twenty-eight cents?

utterance: Yes ma'am. That is correct Ms. Moore.

utterance: OK wonderful. Thank you so much, Celia.

utterance: And thank you Ms. Moore. Was there anything else that I could assist you with today?

utterance: No round that will be all. Thank you so much.

utterance: And thank you for calling Intellibank, have a wonderful day.


utterance: Thank you for calling Intellibank. My name is Daisy, how may I help you?

utterance: Hi Daisy, this is George. How's your day going?

utterance: My day is going great, George. How about you?

utterance: It's going good. You know I'm actually calling to apply for a credit card. on my business I need another credit card cuz I just have a new financial advisor, someone who goes to auctions and buys all the things that she believes will help the business and reasonable price. So in order to do that I need to go to a branch. Could you tell me the nearest branch location and could you also tell me their hours?

utterance: Branch location and hours, sure. I'd be happy to give you that information. What is the address that we're looking to find a branch near?

utterance: It's one twenty-one. Actually you know what Daisy? as I've said I need to apply for a credit card. I think this is something I can do over the phone, correct?

utterance: yeah you can apply for a credit card over the phone. What credit card were you thinking?

utterance: I was reading online about your Intellibank business gold card.

utterance: OK. And you'd like to go ahead and apply for that today over the phone with me?

utterance: Yes.

utterance: All right I'll be happy to help you with that. And let me just get my application here. What is your full name and address?

utterance: George Emory. One twenty-one Parkside Acres, Branson Missouri, five five three two four.

utterance: Thank you. What is your telephone number?

utterance: Six one two two two nine three nine zero nine. And just in case you need it my email is G Emory Trades at Gmail dot com.

utterance: G E M O R Y T R A D E S at Gmail dot com?

utterance: Yes.

utterance: Thank you. What is your date of birth?

utterance: my date of birth is September twenty-first nineteen ninety-nine. That's what it says on my drivers license but when I was born the nurse made a mistake and wrote my birthday as the twenty-second. I'm currently having that fixed right now but I dunno if that's going to be a problem with you guys.

utterance: your drivers license is valid?

utterance: Yeah.

utterance: And the date of birth that's listed on your valid drivers license, that's correct?

utterance: Yes.

utterance: OK that'll be fine.

utterance: OK great.

utterance: And what is your social security number?

utterance: Four two one three eight four four eight one.

utterance: Your drivers license number?

utterance: It's Z one zero seven two eight nine one one two.

utterance: What state was that issued in?

utterance: Missouri.

utterance: What is your Intellibank PIN number please?

utterance: One six two. I'm sorry. One six six two.

utterance: Thank you. And what is the name of your business George?

utterance: It's Emory Data Management.

utterance: And are you the sole owner?

utterance: Yes.

utterance: OK and what is the business establishment date please?

utterance: It's December eighteenth twenty nineteen.

utterance: Great. And what is your gross annual sales?

utterance: Eight hundred and eighty and eighty-nine thousand dollars.

utterance: What is your tax ID number?

utterance: Seven three nine zero zero one zero two nine.

utterance: Thank you. What is your business street address please?

utterance: It is one fifty-three Pinecone Circle, Branson, Missouri, five five three two four.

utterance: Now if we need to send you anything via mail, how would you like that where would you like that to arrive? Your home or your business address?

utterance: I'd rather it go to my business address. Do you need me to repeat that?

utterance: No I've got one fifty-three Pinecone Circle, Brandon, Missouri, five five three two four?

utterance: Yes that's correct.

utterance: OK and I just wanna confirm one more time, you were looking for the Intellibank business gold card?

utterance: Yes.

utterance: All right George. I've got all the information I need to go ahead and submit this request for our Intellibank business gold card. Shortly you will receive a an email. And it will ask for supporting business documentation. Once you have sent that all back in to us, submitted all the required documentation, you will get the results of your application within three business days. is there anything else I can help you with today?

utterance: No. That's about it.

utterance: OK, George. Have a great day and thanks for choosing Intellibank.

utterance: Thanks, bye.

utterance: Bye now.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi, Daisy. This is George. How's your day going?

utterance: My day is going very well. How about you, George?

utterance: It's going great, you know. Got some good news for the business so I'm just handling all that stuff today.

utterance: OK. in what manner can I help you?

utterance: I read online about your IntelliBusiness Silver Card. I wanna apply for that.

utterance: OK. You wanna go ahead and apply for the IntelliBusiness Silver Card over the phone today with me?

utterance: Yeah. I think this card will really help out my business.

utterance: Great. I'll be happy to help you with that. let's just get your information. What is your full name and address, please?

utterance: George Emory. One twenty-one Parkside Acres Branson Missouri five five three two four.

utterance: Your social security number?

utterance: Four two one three eight four four eight one.

utterance: What is your driver's license number?

utterance: shoot. You know what? I think I left my wallet in the other room. Do you mind giving me a second while I go grab that?

utterance: Not at all. Take your time.

utterance: Thanks.

utterance: Alright, I've got that. It is Z one zero seven two eight nine one one two.

utterance: And what state was that issued in?

utterance: Missouri.

utterance: Thank you, George. What is your Intellibank PIN number?

utterance: Sixteen sixty-two.

utterance: Great, and what's your email address?

utterance: G Emory trades at Gmail dot com.

utterance: G E M O R Y T R A D E S at Gmail dot com?

utterance: That's right.

utterance: Thank you. What is your business name?

utterance: It's Emory Data Management.

utterance: And are you the sole owner?

utterance: Yes.

utterance: What is the business establishment date?

utterance: George, what is your gross annual sales of that business?

utterance: Eight hundred and eighty-nine thousand dollars.

utterance: Thank you. What is your tax ID number?

utterance: I'm sorry. Seven three nine what?

utterance: Zero zero one zero two nine.

utterance: That's right.

utterance: And what is the business street address?

utterance: Thank you.

utterance: Now, when Intellibank has to mail you something in the mail would you like that to arrive to your home or your business address?

utterance: I guess I'd rather have it arrive to my business address.

utterance: Can you give me that address one more time?

utterance: Sure. It's one fifty-three Pine Cone Circle Branson Missouri five five three two four.

utterance: Alright, thank you. That is all the information I need in order to go ahead and process this application. the paper application here. you'll receive an email shortly detailing what kind of business documentation you need to provide. So upon upon receipt of that email go ahead and submit that business documentation, and you'll receive a the the results of your application within three business days. Now this Intellibank IntelliBusiness Silver Card comes with no annual fee. You earn unlimited one point five cash back on every purchase made for your business. You can redeem rewards for cash back, gift cards, travel, and more. You can earn rewards faster with employee cards at no additional cost. With those employee cards you could set individual sorry individual spending limits for greater control over your company's expenditures. Your card transactions will be monitored for possible signs of fraudulent activity using our real-time state-of-the-art fraud monitoring systems. And you won't be held responsible for unauthorized charges. you can customize your card with your own business logo and design. That'll be detailed in the email so you can go ahead and attach a picture of your business logo and design. And they will get that printed on your card for you. We do have a promotion going on, George, until the end of the year. In which you can earn seven hundred and fifty bonus cash back after you've spent seven thousand five hundred on purchases in the first three months from account opening. Does all of this make sense and do you have any questions?

utterance: yeah that all makes sense. I don't have any questions.

utterance: Anything else I can help you with?

utterance: No, I think that should about do it.

utterance: OK. Well, thank you for choosing Intellibank and have a great day.

utterance: Thanks. You, too. Bye.

utterance: Bye now.


utterance: Hello. Thank you for calling Intellibank. My name is Matilda. How may I help you tonight?

utterance: Hi. I need to check the balance on my on my loan, specifically my term loan.

utterance: Certainly. I'd be glad to help you with that tonight. May I ask your name?

utterance: Taylor Vicente.

utterance: I'm just typing this information in. Taylor, is Vicente V I C E N T E.

utterance: yes, that's correct. Like the street San Vicente except without the San. But I don't know. Are you in California?

utterance: no I'm not. I'm actually located in Pennsylvania.

utterance: Oh.

utterance: Oh, interesting.

utterance: But you have a street out there named San Vicente.

utterance: Yeah. What's the?

utterance: Weather there like?

utterance: Oh, it has been very cold and rainy but I'm not complaining cuz we need that rain. How about you?

utterance: Yeah. So do.

utterance: We. Yeah, we need it too.

utterance: Have you had any rain lately?

utterance: We did the day before yesterday but now it seems we're in a heat wave.

utterance: You know well.

utterance: People say that the weather isn't changing but I I don't know. I don't know what to say to that.

utterance: Yeah, I agree.

utterance: All right Taylor, so let me go back to helping you here. you wanted to check the balanced on your term loan?

utterance: yes. That's correct.

utterance: All right. I'm just gonna ask you a few quick questions so I can pull up your information in the system.

utterance: OK.

utterance: first let me get verify your date of birth.

utterance: date of birth is twelve ten eighty-seven.

utterance: All right. One moment while I'm putting this in. OK, very good. And Taylor, there is also a four digit pin or security code that you created for this account.

utterance: yes. Can you hold on? I'm sorry I don't have it with me. I should have had it before.

utterance: That's all right. No problem. If and I'm just letting you know if for any reason you can't find it, there is a series of three security questions we can ask. Whatever's easiest for you.

utterance: yeah. Why don't you just go ahead and ask me a security question, because I don't know where it is.

utterance: Not a problem. Let's see what you've set up here. All right. What is the name of your childhood dog?

utterance: the name of my childhood dog is Blue Dot.

utterance: Blue Dot. Let me put that in.

utterance: Yes, he had a blue tinge to him so we named him Blue Dot.

utterance: That's cute and that is you that is correct. You are a winner. OK so and I have on more security question I have to ask you. Two out of three. what is your mother's maiden name?

utterance: My mother's name maiden name is Silberman.

utterance: Silverman. All right. Would that be with a B as in boy or a V as in Victor?

utterance: B as in boy.

utterance: All right. One moment please. OK, great. That does pull me into the system for you. And you said that you wanted to check your term loan is that correct? Great, all right. Can you please provide me the account number?

utterance: That's right.

utterance: six one two three four seven five.

utterance: All right. Six one two three four seven five.

utterance: That's right.

utterance: All right. One moment while I'm pulling your information up. And while I'm waiting for that to load, I did wanna let you know that you can also access all this information either online or via our mobile app. Did you need any assistance with navigating that?

utterance: no, I'm good. Thank you.

utterance: OK. Always happy to help over the phone, of course. OK. Thank you so much for your patience, Taylor. I do see that your term balance loan is sixteen thousand eight hundred ninety-two dollars and forty-seven cents.

utterance: OK. I'd like to make a payment please.

utterance: Certainly. How much would you like to pay? I I can tell you the minimum.

utterance: I just wanna pay five thousand dollars right now.

utterance: Oh that's That's great. That's well over the minimum. Way to look out for your credit score.

utterance: All right. So, I see here that you have a credit card saved ending in nine seven two one.

utterance: yes, that's right. You can go ahead and use that one.

utterance: All right. One moment while I process this and provide you with a confirmation number.

utterance: Mhm.

utterance: Oh, I'm sorry. Before I do that, let me just verify this. We are making a payment of five thousand dollars to the term account Using. OK, great. Using the credit card you have saved on file.

utterance: I'll try it.

utterance: Yes, that's correct.

utterance: All right. One moment. Very good. It did go through no problem. it will post onto your account tomorrow. Eh, however you're you're well. You're very early on the payment so there's no penalties or late charges.

utterance: Oh, OK. Great. Thank you so much.

utterance: You're so welcome. While I have you on the phone, is there any other service I can provide for you tonight?

utterance: No, that's good. Thank you.

utterance: Thank

utterance: You, Taylor. Thank you for calling Intellibank and have a nice evening.

utterance: Thanks.

utterance: Bye.


utterance: Thank you so much for calling Intellibank. My name is Jasmine and I will be assisting you today. Who do I have the pleasure of speaking to?

utterance: Jasmine my name is Richard and I've I attempted to apply for an SBA seven A loan online.

utterance: Mhm.

utterance: And right in the middle of my application the website went down.

utterance: Oh.

utterance: No. I'm so sorry to hear that.

utterance: I need to s~

utterance: Yeah me too, and I'm I'm really trying to get this thing done, so I was wondering can I apply for this through you?

utterance: OK.

utterance: Absolutely it'll take between three to five minutes and it it's very very easy. I can take care of that for you right now.

utterance: OK well my name is Richard James. Three eleven.

utterance: OK.

utterance: Seven Astoria Lane.

utterance: OK. .

utterance: Los Angeles

utterance: California. Two one three, four nine five, six zero seven six is my social.

utterance: Oh Mr. James. Excuse me just for a moment.

utterance: Sorry give me a moment. I actually have to get you into the system to be able to input that so bear with me just for one moment.

utterance: Oh OK.

utterance: OK and may I have your four digit PIN number so I can pull you up in the system?

utterance: Nine nine eight five.

utterance: Nine nine eight five and can you please verify your date of birth?

utterance: Five sixteen nineteen seventy-five.

utterance: Terrific OK and we'll do this loan under your name? Richard James?

utterance: Correct.

utterance: OK very good.

utterance: Three eleven seven Astoria Lane.

utterance: OK now I'll take the address go ahead. This is your home address?

utterance: Yes, my home address. Three Three one one seven Astoria Astoria Lane. Los Angeles, California, nine zero zero zero eight.

utterance: OK.

utterance: Terrific OK and then I'll need your social security number.

utterance: OK social two one three eight nine seven nine five five five.

utterance: Nine five five five OK great and your driver's license and the state where it was issued?

utterance: it's a California driver's I'm sorry I'm just a little frustrated. This whole. I been through this part of the process already so I feel like I'm repeating myself. five eight zero six zero eight three one one nine. California driver's license.

utterance: OK.

utterance: Great and your email address?

utterance: Rich J at Double B Ranch dot com.

utterance: OK great are you the sole owner of your business?

utterance: I am.

utterance: OK Mr. James thank you and what year did you establish your business?

utterance: you know what I I got the. It's right outside the building hang on one second let me let me check.

utterance: All right.

utterance: OK it's established I don't know why I didn't remember this established nineteen ninety-eight.

utterance: Well that's probably why you've had this business a long time.

utterance: It's been a while yeah.

utterance: OK good for you. And for the year twenty twenty what were your gross annual sales?

utterance: Five hundred thousand.

utterance: OK great and your tax ID number?

utterance: Tax ID number is two zero seven zero seven nine two four nine seven.

utterance: Terrific and the address where your business is located?

utterance: Five seven eight five Westinghouse Road. San Bernadino California nine zero zero zero eight.

utterance: OK great and for your loan you can take it out for up to ten years at a fixed income rate of one point five percent. The interest rate will never change during the terms of your loan and you will have as I said up to ten years to pay it off with no penalty for early pay off. So how much would you like to apply for and how long would you like the terms?

utterance: let's do the ten year term. Two hundred and fifty thousand.

utterance: OK two hundred and fifty thousand at ten years. All right.

utterance: And we're gonna put

utterance: Fifteen percent down on that.

utterance: OK great. So you're already aware of the down payment. that will be due upon approval of the loan and I'll put you down for fifteen percent. And I see here that you are a member of our Business Total Checking as well as our Smart Savings Account.

utterance: Yes.

utterance: Upon approval we can have the money funded right into one of your accounts. Would you prefer it to be in your savings or in your checking?

utterance: Savings.

utterance: Savings OK great. I've got that routing number. I'm just setting that up here Also letting you know that this completes the application on our end. I just sent you a link to your email address. It'll have a link to view this application as well as a separate link to upload the two photo douments that we'll need to complete this. The tax ID number and your driver's license. and once you do that and get it into the system you'll find out your results within seven business days.

utterance: OK.

utterance: OK great.

utterance: That's all there is to it. Is there anything else I can do to assist you today Mr. James?

utterance: No I don't have anything else.

utterance: Great well thank you so much for calling Intellibank and have a great day.

utterance: You too.

utterance: Bye bye.