utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Hi Jerry. I'd like to, to apply for a SBA seventy loan.

utterance: OK, sure. I'll be happy to assist you with that. If I could just ask what's your first and last name?

utterance: Benjamin Freeman.

utterance: And Mr. Freeman, what is the name of the business?

utterance: Reyes Construction Company.

utterance: All right. Thank you for that Mr. Freeman. And if I could let you know, I'm going to ask you a few further questions in order to verify your account and see if we can pull up your information and assist you with your potential loan application. Is that all right?

utterance: Yes sir.

utterance: All right. Mr. Freeman if I could ask, what is your date of birth?

utterance: three twenty-six nineteen seventy.

utterance: All right, and what is the account number on file?

utterance: Oh that account number is nine eight four six five nine, one nine.

utterance: All right and what is the PIN number?

utterance: Oh that PIN number is one seven zero nine.

utterance: All right. Thank you for that Mr. Freeman, I'll go ahead and get this pulled up for you and you mentioned that you wanted to of course apply for our SBA seven A loans?

utterance: Yes sir.

utterance: All right, terrific. as you know those particular loans are fantastic insomuch as they are partially backed by the federal government. So it makes it easier to qualify for those loans at very, at the lowest interest rates in the country.

utterance: Oh that sounds good to me.

utterance: yes sir. So we'll go ahead and get you started here. If I could ask, what's the business address?

utterance: Oh the business address is three six eight eight Layman Court Smyrna, Georgia three zero zero eight zero.

utterance: And what is the mailing address?

utterance: the mailing address is the same. Three six eight eight Layman Court, Smyrna, Georgia, three zero zero eight zero.

utterance: And what's your personal address?

utterance: my personal address is one forty-one Oak Wood Avenue state Georgia, three zero zero zero two.

utterance: And what's your Social Security number?

utterance: my Social Security number is two three five zero six eight two six eight.

utterance: And what's your driver's license number?

utterance: my driver license number is zero nine two five nine eight two two.

utterance: And are you the sole owner of the business?

utterance: Yes sir.

utterance: And when was the business established?

utterance: it was established May the seventh, nineteen eighty-four.

utterance: And what is the gross annual sales?

utterance: about fifteen million.

utterance: And what's your business email address?

utterance: B Freeman at Gmail dot com.

utterance: for your business email address, what is that sir?

utterance: I mean, I got more than one. OK.

utterance: B Freeman one at Gmail dot com.

utterance: That that's the business one.

utterance: And, I have another email. It's, it, it's B Freeman seven at at Reyes Construction dot com.

utterance: OK. so the loan is for Reyes Construction.

utterance: Yes sir, yes sir. So we'll go with the B Freeman seven at Reyes Construction dot com.

utterance: OK, that's your business email?

utterance: Yeah.

utterance: All right. And what's your tax ID number?

utterance: My tax ID number is nine eight three four five six seven eight nine.

utterance: And what's the amount of the loan you're looking for?

utterance: we're looking at three million.

utterance: And what's the term that you're looking for for the loan?

utterance: a ten year term.

utterance: All right, and what is the down payment that you were looking at?

utterance: twenty percent.

utterance: OK. And Mr. Freeman, what is the routing number that you want the funds coming from?

utterance: It's gonna come from six nine five eight.

utterance: Seven nine eight, nine seven. Let me read that to you again. Six nine five eight, seven nine eight nine seven.

utterance: OK and what is the account number that you want those funds deposited to?

utterance: It's gonna be deposited to the account number seven nine eight six eight nine one two.

utterance: All right, and what is the purpose of the loan?

utterance: Purpose of the loan is for equipment.

utterance: All right. Thank you for that Mr. Freeman. I think we have everything we need on our end here to initiate the process here for your application for your SBA seven A loan. what I'll do is give this over to our business loan department. They will review the application and from there likely within approximately two to three business days I'll let you know what the next steps are.

utterance: I appreciate that. thank you so much for that, and once I saw that want to jump right on that, and get that process on the way.

utterance: Thank you and Mr. Freeman, is there anything else I can help you with?

utterance: Hey, that'd be all. Thank you so much.

utterance: Thanks, you have a great day.

utterance: You too, thank you.


speaker_role: Agent

utterance: Thank you for calling Intellibank. My name is Cosi. How can I help you?

speaker_role: Customer

utterance: Hey how's it going it's Kyle here.

utterance: How you doing, Kyle?

utterance: Hey Kyle. Oh! I'm Kyle, so sorry.

utterance: No problem.

utterance: No, it's been.

utterance: Been a long day, you know?

utterance: No problem at all. How can I help you, Kyle?

utterance: well, just wanted to get the consumer price index on cars right now. I'm looking to buy a new car.

utterance: OK. well I would like to also let you know that we do provide car loans for our customers.

utterance: Oh, that right?

utterance: So if that's something you'd be interested in, I would be happy to with you more about it but just let me see. Let me calculate the CPI.

utterance: it looks like it's about twenty-seven percent.

utterance: That's pretty high.

utterance: Now what does that mean exactly?

utterance: It means that from right now, the price of cars has increased from last quarter by twenty-seven percent.

utterance: Oh. I see.

utterance: Yes.

utterance: Now is there any way to predict if it's gonna go down?

utterance: What's a good indicator on that?

utterance: Well like what's happening in the world.

utterance: OK.

utterance: You heard about these shipping containers? That's a weird story, huh?

utterance: no. I don't know anything about it. what what is it?

utterance: Oh, just all these containers are off the coast of California. Can't can't get them to dock. That's about all I know, really. I just overheard it at the grocery store. So,

utterance: Really.

utterance: What's in them?

utterance: Oh, all sorts of goods. Goods and stuff we need.

utterance: So, your think that's affecting the CPI?

utterance: maybe. Sure. Yeah. I don't know. I'm no banking expert or anything, but

utterance: Got ya.

utterance: So do you think the do you think the cars will go down any time soon?

utterance: it's hard to say. But I mean, eventually everything plateaus.

utterance: Mhm.

utterance: So at some point they will.

utterance: The time period, I couldn't really tell ya. covid is really effecting things as well. Seems like everybody's been buying cars at a higher rate than before. Which is up the prices.

utterance: Yeah.

utterance: Could you So tell me about these car loans.

utterance: Sure.

utterance: Well, right now, we're offering all of our new customers so it wouldn't wouldn't necessarily be beneficial for you.

utterance: Oh, OK.

utterance: But we're offering all our new customers.

utterance: Well, what if I cancel my bank account? Start a new one?

utterance: Am I a new customer?

utterance: technically, no. .

utterance: That wouldn't work. But we're just offering them a five percent fixed interest rate on their loans.

utterance: Mhm.

utterance: no balloon payments. And.

utterance: Did you say balloon payments?

utterance: Yes.

utterance: Wow, what's a balloon payment?

utterance: it's a payment where you have to make a substantial amount of money. at one time. Thus, the balloon.

utterance: Got ya.

utterance: But we also Also have a promotion going for our existing customers.

utterance: we're reducing your current interest rates on on your loans, by two percent.

utterance: Each. If you are accepted for a auto loan.

utterance: Oh, OK. What do I what are the criteria for getting an auto loan?

utterance: your account's in pretty good standing

utterance: Oh, good.

utterance: I can't see where your credit score is, but I imagine if it's anywhere between fair and good, then you'd probably get approved depending on the car.

utterance: Oh, OK. Great Well now that's all good to know. you know, What else you got?

utterance: well we have several different credit cards. Traveler's card, platinum card, gold card.

utterance: Or, this platinum card sounds important!

utterance: High roller with that one!

utterance: Yes. That that actually is one of our higher end cards. The gold card being our standard.

utterance: And, we also have a cash back card and a rewards card.

utterance: Oh, very good.

utterance: Am I eligible for the Platinum Card?

utterance: You, unfortunately, are not at this time. But you could call back in a few months you know, after you've made a bunch of on time payments and lowered your balance a little. And perhaps then you'd be.

utterance: OK. Good to know. this is all good information. You've been very helpful. Thanks so much.

utterance: Well of course. Anything I could do to provide some assistance for you, sir.

utterance: Will that be everything for today?

utterance: Yeah, that'd be great, thanks.

utterance: Well, thank you so much for being such a loyal customer at Intellibank.

utterance: And, I hope you enjoy the rest of your day.

utterance: Thank you so much.


utterance: Thank you for calling Intellibank, my name is Steven. How may I help you?

utterance: Hi, yes I was wondering what type of services that you offer?

utterance: Yes we offer several types of business credit cards. We also offer two different business checking accounts, a business savings account a wealth management investment account and a variety of loan types.

utterance: OK my business is really growing and I've got all this extra money and

utterance: All right, would you like to open a savings or wealth management account?

utterance: what interest do you offer on your savings account?

utterance: Yes our savings account has an interest rate of two percent annually.

utterance: OK yeah I think I wanna open a savings account then.

utterance: All right, I can certainly do that for you. may I have your name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you and it looks like you already have an account with us Mr. Thomas. Can I have you verify your street address?

utterance: Thirty-six Edgemont Lane.

utterance: And what city is that in?

utterance: Canyon Country.

utterance: And the state?

utterance: California.

utterance: And ZIP code?

utterance: Nine one three eight seven.

utterance: All right thank you sir. I've verified that that is the correct address on file. And can I have your social security number?

utterance: Thee nine five two six eight zero one one.

utterance: All right, that's three nine five two six eight zero one one, correct?

utterance: That's correct.

utterance: Thank you. And then may I have your driver's license number and the state of issue please?

utterance: OK. Hang on a second while I get it.

utterance: Not a problem.

utterance: OK I got it.

utterance: All right Sir, whenever you're ready you can give me that driver's license number.

utterance: O M five three D V H A I Q Nine. California.

utterance: All right lemme read that back, make sure I got the right numbers. That's O M five three D V H A I Q nine. And California is the issuing state.

utterance: That's correct.

utterance: All right, thank you very much and your PIN number sir?

utterance: One zero six two.

utterance: Thank you. And then if you can also verify your email address on file?

utterance: Thomas Customs at Gmail dot com.

utterance: All right Mr. Thomas, thank you very much for that. And then what is the name of the business that you are opening this account for?

utterance: Thomas Custom Cabinets.

utterance: And are you the sole owner of said business?

utterance: Yes, I am.

utterance: And when was that business established?

utterance: July two thousand nine.

utterance: And what day was that in July?

utterance: The fifth.

utterance: Thank you sir. And do you know the gross annual sales for your business?

utterance: Two hundred and fifty thousand.

utterance: Thank you and the tax ID number?

utterance: Four five six eight two four five three one.

utterance: OK that's four five six eight two four five three one. Did I get that correct?

utterance: Yes that's correct.

utterance: Perfect. And then may I have the address for the business?

utterance: Seventy-six Sunbeam Drive. Canyon Country, California. Nine one three eight seven.

utterance: Thank you. And where would you like us to send the mail associated with this account?

utterance: My business address.

utterance: All right. I can certainly have that sent there. Thank you very much. And you were wanting to open the Intellibank smart savings account, correct?

utterance: That's correct what is the minimum deposit to open the account?

utterance: the minimum deposit into to open the account is five thousand dollars.

utterance: OK.

utterance: And so what would you like to have your initial balance be in this account?

utterance: let's do six thousand dollars.

utterance: All right. And then I will just need the account and routing number of the funding account.

utterance: OK. Seven three zero six nine five six eight two nine is the account number.

utterance: All right lemme read that back. That's seven three zero six nine five six eight two nine, correct?

utterance: That's correct.

utterance: All right, and then the routing number?

utterance: One seven zero five five four nine two one.

utterance: All right and that is one seven zero five five four nine two one, correct?

utterance: That's correct.

utterance: All right sir I've gone ahead and got that savings account open for your business. with an initial deposit of six thousand dollars.

utterance: Yes, that's correct.

utterance: All right Sir. Is there anything else that I can assist you with today?

utterance: I don't believe so.

utterance: All right Sir well thank you for choosing Intellibank and you have a fantastic afternoon.

utterance: All right. Thank you.

utterance: Thank you. Goodbye.


utterance: Thank you for calling Intellibank, this is Philip. How may I help you today?

utterance: Hi, I am calling because I would like the F A Q required business documentation. Then I need to open up a new account or get a loan.

utterance: Okay and do you already have an account with us?

utterance: I do, also I want to know with those documents. Can I still fax them in? Do you have a fax machine?

utterance: We do have a fax machine, yes.

utterance: Okay. I know people probably don't do that a lot anymore but I'd like to just fax them in.

utterance: When it comes to the documents for the F A Q, we actually physically need copies of them. Either mailed to us or brought in. We cannot accept them electronically. And fax is considered electronic.

utterance: K, oh well. That sucks.

utterance: but anything else you need to send in you can definitely fax.

utterance: All right, all right maybe something else.

utterance: So the four documents that you're going to need to actually mail in, those would be copies of your business license, copies of two years of personal tax returns, copies of two years of business tax returns and copies of two years, year end financial statements. Besides that everything else that you need we have on file. So you would just need to confirm what we have on file. Meaning you'd need to confirm your social security number, your drivers license, your tax ID, your email, your business email, your address, your business address, your business name, whether or not you are the sole owner, the establishment date of your business, your gross annual sales, the purpose of your loan and the loan amount.

utterance: Okay.

utterance: Does that all sounds okay?

utterance: Yeah, yeah sorry I got. I just got back from the dentist, so this cavity, so it hurts to even talk. I was there for like three hours and that's kind of why I was asking if I could fax too, because I thought I'd to verbally give information on the phone and then

utterance: You know, having .

utterance: Sorry about that, would you like to call us back?

utterance: Nah it's fine, just man I'm still on the novacane so a little bit, a little bit out there. I, I just remembered actually I wanted to also update my phone number with Intellibank if I can?

utterance: O, absolutely no problem. So to do that I'm going to need to log into your account.

utterance: Okay.

utterance: And to do that I'm going to need your first and last name as it appears on your account.

utterance: Yes, yes. It's Brian Maradona.

utterance: All right and your date of birth?

utterance: May twenty-second nineteen ninety-two.

utterance: And your four digit security code?

utterance: Two two four four.

utterance: All right and your six digit account number?

utterance: Three oh eight seven seven two.

utterance: Okay and in order to make changes to your account I am gonna have to ask you your three security questions. Starting with, what was your first pets name?

utterance: Jenkins.

utterance: And what is your mothers maiden name?

utterance: Treesdale.

utterance: And what was the name of the street that you grew up on?

utterance: Larkin Drive.

utterance: All right and what is the current phone number that you have on file?

utterance: It's seven oh seven five five five two one two two.

utterance: All right and what is the number that you will be replacing it with?

utterance: Seven oh seven eight nine six four zero one eight.

utterance: All right. Give my system just a moment here to update.

utterance: Man cavity.

utterance: I'm very sorry about that.

utterance: That's all right.

utterance: All right and that has updated successfully.

utterance: Okay great.

utterance: Is there anything else I can help you with today?

utterance: That will do.

utterance: Then thank you for calling Intellibank and you have a wonderful rest of your business day.

utterance: Okay goodnight.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank. This is Michael. How may I help you today?

utterance: Good afternoon, Michael. I am calling because I would like the FAQ required business documentation. What I need to send in in order to possibly open up a new account or take out a loan.

utterance: OK. That's no problem. I can help you with that.

utterance: OK.

utterance: And are you already an existing account member?

utterance: Long time, yeah.

utterance: Great. So to start off, let's pull up your account and to do that I am going to need your first and last name as it appears on your account?

utterance: OK. My name is Wilt Chesterfield.

utterance: OK, Mr. Chesterfield, and what is your date of birth?

utterance: June fourteenth, nineteen eighty-five.

utterance: All right. And what is your four digit security pin?

utterance: One two eight six.

utterance: All right and what is your six digit account number?

utterance: Five two five three eight nine.

utterance: All right. Give me a moment here while your account pulls up.

utterance: OK.

utterance: All right. We are in your account. so first of all, most of the application we can do right here on the phone, but like you mentioned at the beginning of the call we do have the FAQ required business documentation that needs to be mailed in. Now to do that you are going to need to make copies or print out and mail in or walk in to the branch with physical copies of your business license, copies of two years of personal tax returns, copies of two years of business tax returns, and copies of two years of year-end financial statements.

utterance: OK.

utterance: so that's all you're gonna need to send in. Everything else, I can take down right now. Are you ready?

utterance: Yes, so because I also wanna get the SBA five oh four business loan, is that what we're doing?

utterance: I can do that for you. Yeah.

utterance: That. Let's do whatever we need to do.

utterance: Yeah, I can start the application process for you without a problem.

utterance: OK.

utterance: so first, I'm gonna need your social security number.

utterance: All right. That's four oh four three nine four seven two seven.

utterance: And I need a state-issued ID or driver's license number.

utterance: Sure. Washington W A one one seven six four three.

utterance: And your tax ID.

utterance: Eight zero eight three nine five three nine five five.

utterance: And I need you to confirm the email address that we have on file.

utterance: Email address is kitty cat hello at Hotmail dot com.

utterance: And what is the name of your business?

utterance: It. The name of my business is Downtown Construction.

utterance: All right. And are you the sole owner?

utterance: I am.

utterance: And what was the date your business was established?

utterance: January first two thousand.

utterance: And what is your gross annual sales?

utterance: Seven hundred and fifty thousand dollars. And this is for. Do you need all this for the SAB loan?

utterance: I do, yes, unfortunately. But the good news is, only two more questions.

utterance: OK.

utterance: What is the amount you're looking to borrow?

utterance: Seven hundred fifty thousand.

utterance: And what is the purpose of this loan?

utterance: To cover the construction cost.

utterance: All right, construction costs.

utterance: This is the SAB loan?

utterance: This is the This is the SBA.

utterance: I'm so~

utterance: Five oh four. There is

utterance: Not an SAB.

utterance: I don't know why. Sorry messed that up.

utterance: no problem at all. Well this is all the information I needed from you today. As soon as we get those four pieces sent in for the we can process this loan request. is there anything else I can help you with today?

utterance: No. That'll do for now.

utterance: All right. Well thank you for having a wonderful day and thank you for calling Intellibank.

utterance: Thank you. Have a good one.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes. So, I need to speak with one of your tax people regarding my return.

utterance: OK, I can put you in contact with someone. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill, or do you prefer I call you Ms. Baker?

utterance: You can just call me the Jill, that's fine.

utterance: All right, Jill. So, you're wanting to speak with one of our tax specialists because you're preparing a return. Is that correct?

utterance: Yeah. So, I just don't understand what I'm looking at on these tax files. So, if I could find someone to to kinda help me through it. That's what I need.

utterance: OK and do you have an accountant, I'm sorry, an account with Intellibank?

utterance: I do. I have all of my business accounts with you.

utterance: All right, Jill. So, if you'd like to speak with a tax specialist we have a couple different options for ya. So, the first one is we can take some information from you on the phone and schedule a call with one of our tax specialists. or the second is we can schedule an in-person visit with you at one of our branch locations. Which one of those would you prefer?

utterance: So, I guess I should probably take everything in and come lay it out in front of them so that we can kind of go through it. I have payroll, you know some withholding stuff too that I need to do with them. So if I could do it all.

utterance: Yeah, that's fine I can schedule an in-person meeting with you, I'm sorry, with them. Let me get some information from you real quick here, so I can get that scheduled. What is your account number?

utterance: Can you hold on just one second for me while I look it up? Give me one second, please. I'm sorry. It's it's three four six zero two nine nine eight.

utterance: OK, and Jill what is the name of your business?

utterance: So, it's Johnson Controls. It's Johnson Controls with an S.

utterance: All right, Jill, and what is your date of birth?

utterance: That's March second of nineteen eighty.

utterance: All right, Jill and it looks like your account has a four digit PIN number on it for security purposes. Could you share that PIN number with me as well?

utterance: I seriously do not have a clue what it is. I've tried twice to reset it online, and it won't let me do it. So, I don't know what it is. I really don't. I'm sorry.

utterance: OK, Jill. so, unfortunately, I have to have that account PIN before I'm able to schedule that appointment because the PIN is the security code for your account. So, that ensures that we're keeping the integrity of our customer account safe. So, unfortunately, I won't be able to proceed without it.

utterance: So, I can't even schedule an appointment without a PIN?

utterance: No, unfortunately, we send our customer account information with our appointment request and if I'm I'm unable to pull that account up, then I can't send that information to schedule that appointment.

utterance: And do I have to know my PIN to change it? Can I can I verify it some other way in order to change the PIN?

utterance: Unfortunately, you choose the PIN as a security for the account when the account was created So, you can't change that PIN over the phone or on your online banking account without verifying the PIN but what I can do for you is I can check our locations and find the next available appointment opening that one of our specialists has and then if if I you do a walk-in to that location, then you can provide your valid photo ID, you can get your PIN changed, and you can just do a walk-in appointment with one of our tax specialists.

utterance: OK, so do you have walk-in appointments? Is that something that you do?

utterance: Yeah, so as long as the tax specialist is free, then they will meet with you as a walk-in. so basically if we can see that they don't have an appointment in that block, then you may be able just to go in and walk in and ask to speak with them at that time. It's not a guarantee because appointments get set up throughout the day and it doesn't mean that when you go in there somebody might have just scheduled an appointment shortly before, or another walk-in may be in there. but it's the only real opportunity that we you'd have to just do a walk-in unless we got we're able to get that PIN to get it scheduled.

utterance: OK, then I'm fine with doing that. Can can we go ahead and try to see what's opened?

utterance: Yeah, let me look and see what location has the first available opening. Give me just a moment, OK?

utterance: OK, thank you. Do you know has it started snowing yet?

utterance: I do not believe so, but I also don't think that we're supposed to get I know that we're supposed to get some snow today, but I don't think it's supposed to get any accumulation if if that makes sense.

utterance: Oh, it makes sense. I just don't want to get out in it in the bad weather. I'm a horrible driver in the snow, it's just not my thing.

utterance: Yeah, I understand. I don't think it's supposed to get very bad out. Just mainly like a dusting, but I know that it's supposed to be really really cold today and.

utterance: My my kids have been outside. They've been waiting for snow. They wanna to build a snowman or something or go sled riding but I hate the snow, I really do. It just makes it miserable to drive in.

utterance: I completely understand that. Let's see if we can't get you something booked here before that starts. Jill it looks like the Emerald office at four five nine zero West Emerald Street in Kansas City that one of our tax specialists, Shelley, has an opening from one p.m. to three p.m. today. So, if you could swing by that branch during that time then you may be able to catch her on that opening. if not, you can go to any Intellibank branch and provide a valid photo ID to update your PIN or security question, and then we can schedule that that appointment with a tax specialist. You can actually get that scheduled while you're at that branch too but if if we're just trying here to get ya if you go in and for some reason, the tax specialist has somebody in their office I'd go ahead and get that PIN number changed and then we can get you something actually scheduled.

utterance: OK, thank you so much. I appreciate it.

utterance: No problem at all Jill. Did you want me to email the location of the address to you, or did you need me to to do anything else for you today while I have you on the phone?

utterance: No, I'm pretty sure I know where that location is. I appreciate it.

utterance: No problem at all, Jill. Thank you for everything. I'm sorry that we couldn't help you, but thank you for choosing Intellibank.

utterance: Thank you.


utterance: Hi this is Nicole Smith at Intellibank. How can I help you today?

utterance: Hey Nicole, sorry I apologize it's kinda loud in the background. I'm a new mom so I get a just crying and screaming for no good reason something to deal with. do you have kids?

utterance: No, I actually don't have kids but I'm I hope to one day.

utterance: Let me tell you do not do it until you are ready girlfriend I wanted kids too but Oh, it comes fast and it comes at you let me tell you.

utterance: OK, well I will definitely keep that in mind.

utterance: so hey the reason I'm calling I want to check what do on my loan and also to setup an auto billing.

utterance: OK, yeah I can go ahead and help you out with both of those things today.

utterance: Awesome.

utterance: Can I start by getting your full name please?

utterance: Yeah, Amanda A M A N D A and then last name Burns B U R N S.

utterance: OK, and can I also go ahead and get your birth date please?

utterance: Yes, nine six eighty-seven.

utterance: Nine six nineteen eighty-seven. OK, Amanda and can I I'm gonna pull up your account so can I start by getting your account number please?

utterance: Mhm.

utterance: Yeah, so it's gonna be five eight four nine three two seven one eight three.

utterance: OK, and that was five eight four nine three two seven one eight three?

utterance: Mhm.

utterance: OK, great. So before we can proceed any further Amanda I do need to ask you a few security questions for the integrity of your account.

utterance: OK, no problem.

utterance: Can I start by getting your PIN number please?

utterance: Yes, let me find that let me see here. That's the CCV for my OK, do we Oh, here we go. three three two four.

utterance: Three three two four?

utterance: Yes.

utterance: OK, great. And you did setup a few security questions when you created your account. So I'm gonna go ahead and ask you those now.

utterance: Mhm.

utterance: OK, great.

utterance: What high school did you go to?

utterance: West High. And then I remember the other one was the street name and that's Sylven but it's spelled S Y L V E N.

utterance: S Y L V E N?

utterance: Yes.

utterance: OK, thank you for providing that information for me Amanda. I am to verify your account. So give me just one moment to pull it up.

utterance: OK, great.

utterance: OK, so I do have your account pulled up in front of me. And you said you wanted to go ahead and get the loan balance that you have due?

utterance: Yes, please.

utterance: OK, great. Can I go ahead and get the loan account number?

utterance: Yes, that is let me just make sure I'm getting you the right number here. OK, it is oh four four nine three seven eight two seven six six eight.

utterance: OK, and just to confirm that was zero four four nine three seven eight two seven six six eight.

utterance: Yes, that's right.

utterance: OK, great. So give me just one second to pull that up. OK, so that looks like that's your home owners loan and you still owe seven thousand five hundred and thirty-two.

utterance: OK, great. Seven thousand five hundred and thirty-two. OK, writing that down now.

utterance: OK, did you want me to go ahead and send you an email with that information?

utterance: OK.

utterance: You know what? That would be fantastic.

utterance: OK, great. Can I go ahead and get the best email to send it to?

utterance: sure so it's Amanda A M A N D A Burns B U R N S professional P R O F E S S I O N A L three three five two at Gmail dot com.

utterance: OK, great I did go ahead and send that over it can arrive anywhere between the next few minutes to the next few hours. So just be on the lookout for that. and if you don't see it right away I would just go ahead and check your spam folder cuz some of our clients do report that it goes there.

utterance: OK.

utterance: OK, thank you so much.

utterance: No worries. Is there anything else that I can help you out with today?

utterance: Yeah, setting up an auto billing.

utterance: OK, and did you want that billing to be for your loan payment?

utterance: Yes please.

utterance: OK, I can go ahead and do that now. can I ask how much you wanted to pay for automatic billing statement.

utterance: Yeah can I do five hundred please?

utterance: Yes, so you can go ahead and do five hundred a month. OK, great. And did you want to pay that by checking account or credit card?

utterance: let's do credit card.

utterance: Credit card OK. Can I go ahead and get the credit card number from you please?

utterance: Yeah.

utterance: Mhm so it's four one eight nine five seven two seven three four four five six eight three one.

utterance: OK, and just to confirm that's four one eight nine five seven two seven three four four five six eight three one.

utterance: Mhm.

utterance: That's right.

utterance: OK, great and did you want that to come out the first of the month or the fifteenth?

utterance: let's go ahead and do the first.

utterance: The first of the month. OK, so I have you down for five hundred dollars on your loan for the first of every month. So you should be receiving an email confirmation on that shortly. And same process you know if you don't see it go ahead and check your spam.

utterance: Yeah.

utterance: OK, great.

utterance: Is there anything else we can help you out with?

utterance: No, that was it.

utterance: OK, you have a lovely day.

utterance: Thanks you too.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes, I want to change my email address.

utterance: Sure, I'll be glad to assist you with that and I'll just need to pull up your account to do so. If I could ask, what is your first and last name?

utterance: Evelyn Richards.

utterance: Thank you Mrs. Richards and let me ask you, what is the name of the business that has an account on file with us?

utterance: Jones Bed and Bath.

utterance: Ok, and that's Jones Bed and Bath correct?

utterance: Correct.

utterance: Thank you Miss Richards and I'll ask a few more questions here and it's for account verification because we do take account security very seriously here at Intellibank and we do that for you and your businesses. Financial and private protection. Mrs. Richards are you okay if I ask you a few questions in order to verify your account?

utterance: Well, I appreciate that they care about the security that way and yes, you certainly can.

utterance: Well, thank you Mrs. Richards. first of all, if I could ask, what is your business address?

utterance: Ten eight tee five Lamons Court Smyrna, Georgia three zero zero zero two.

utterance: Ok that's ten eighty-five Lamons Court Smyrna, Georgia three zero zero zero two?

utterance: That's correct.

utterance: Thank you and Ms. Richards if I could ask, what is your date of birth?

utterance: Eleven eleven eighty-four. My phone number is six seven eight. Three six one eight zero three one.

utterance: well, thank you for both of those bits of that information. I was just about to ask for your phone numbers so I certainly do appreciate that. And Mrs. Richards if I can ask, what is the account number you have on file?

utterance: Alright, can you just hold on for a second?

utterance: Sure, glad to hold.

utterance: OK, I have it. Nine eight four six five nine one.

utterance: thank you for that and Mrs. Richards one last question here to verify your account. What is the pin number for your account?

utterance: One zero one nine.

utterance: Terrific, that's one zero one nine.

utterance: Yes, ya know I'll tell ya, the my kids want ya know the Halloween, ya know it's here a couple days and they want to dress their dog. They want him to have a little outfit. So we, I, discussed it with them and I said oh my goodness. So, I think you know, I'm I'm just gonna let them have some little antlers or something, the little dog, cuz they want the dog to be dressed. Ya know, in a costume like they are for Halloween.

utterance: Oh, that I'm sure is adorable. The the dog with antlers, I am sure that's going to be the talk of the neighborhood.

utterance: I thought you know because it was just I mean Rover is his name. And we want him to have on a Halloween and they're so excited. So, I said okay you know, at first I was like oh my goodness. But then I said yeah he can do just that so, he can have his little head and look cute with them. Cause they are adorable.

utterance: Well, I'm sure the kids or someone will probably post that on social media or Facebook before the day is over.

utterance: I agree.

utterance: Well, that I'm sure is going to be a lot of fun sounds like it, Mrs. Richards.

utterance: Yes.

utterance: Now, Mrs. Richards, yes, I was able to pull up your account and, I verify that. And so, I know that you mentioned you wanted to change the email address on your account is that correct?

utterance: That's correct.

utterance: OK, Ms. Richards, let me just ask. What is the email address that you wanted to add to the account and change your account?

utterance: It's E dot Richards at Jones BB dot com.

utterance: Ok, that's E dot Richards at Jones BB dot com. Is that correct?

utterance: That's correct.

utterance: Ok, terrific. Mrs. Richards let me see if I can get this processed in the system here for you. As we add this new email address to your account and moving forward if there any email communications they will be sent to this email address.

utterance: Ok, that'd be great.

utterance: Alright, and Mrs. Richards, it appears I was able to get that processed for you and we now have added this email address to your account. Is there anything else I can help you with to here today.

utterance: Yes, I do have something else. can you tell me what my intelligence savings account balance is?

utterance: Happy to do that for you Mrs. Richards. the account number that you gave me was for your business premium checking account. if do you have the account number for your business smart savings account?

utterance: Yes.

utterance: Ok, and go ahead and give me the account number to your business smart savings account.

utterance: Ok, that number is seven three one six nine five eight.

utterance: Ok, that's seven three one six nine five eight.

utterance: That's correct.

utterance: Alright, let me see if I can get this pulled up here for you. And just so that you of course probably know but, the pin numbers the same.

utterance: Yes.

utterance: Alright, and Mrs. Richards yes I was able to pull up your account balance in your business smart savings account and you have a balance of a hundred seventy-five thousand two hundred and sixty-eight dollars.

utterance: Alright, I like that number!

utterance: Yes, ma'am. that course is the balance there in your smart savings account and is there anything else I can assist you with?

utterance: No.

utterance: Alright, well Mrs. Richards, we certainly do appreciate you giving us a call here today. And of course feel free to reach out if you have any further questions.

utterance: I sure will.

utterance: Thank you and you have a fantastic rest of the day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Good evening this is Linette. Thank you for calling Intellibank. How may I help you tonight?

utterance: Hi Linette. I'm I just wanna make a transfer from one of my accounts to the other.

utterance: You'd like to make a transfer from one account to another? All right. I would be glad to help you with that sir. May I ask you name?

utterance: Yes it's Craig Wilson.

utterance: Hi Craig. How are you tonight?

utterance: I'm good. How are you?

utterance: I'm great. Thanks so much for asking. All right Craig if you don't mind I'll just get a little information from you so I can assist you. mate, would you please spell your first name for me, please?

utterance: Yeah it's C R A I G.

utterance: OK.

utterance: Last name Wilson. W I L S O N.

utterance: OK great. Thank you so much.

utterance: And my date of birth is eighth fourteen nine nine.

utterance: Oh I'm s~

utterance: I'm sorry Craig. Just one moment. I'm just loading this information in.

utterance: OK.

utterance: OK. All right here we go and your date of birth?

utterance: Eight fourteen ninety-one.

utterance: Eight fourteen ninety-one. All right and I'll get your account information but let me see here which which account are we speaking of that we'll be doing the transfers from?

utterance: Yeah.

utterance: Six three one nine four seven. That's the account number.

utterance: Six three one nine seven?

utterance: Six three one nine four seven.

utterance: Thank you. I'm sorry about that. OK I see here that that's your business total checking account? and which account would you be making a deposit into?

utterance: Six six five four seven one.

utterance: All right. I see here that that would be your business preferred checking. OK wonderful. Thank you so much for your loyalty. I see that you are a customer with us on several different levels. Thank you so much for your patronage.

utterance: Oh yeah. I love you guys.

utterance: Oh thank you. We love having you as a customer Craig what is the amount that you would like to withdraw?

utterance: Twelve hundred I was gonna do fifteen hundred but I decided to invest a little in crypto but I didn't wanna go too much so I thought I thought three hundred would be enough.

utterance: OK.

utterance: So yeah just twelve hundred.

utterance: OK so you're doing some investing wonderful OK so we are going to be withdrawing then it is twelve hundred you'd like to withdraw? I I am just making sure I heard that correctly.

utterance: Yes. Unless you wanna add another twelve and make it a clean twenty-four?

utterance: Oh I'd love to do that if I could all right. So we are going to be withdrawing twelve hundred dollars from your business preferred checking into your business total checking. All right just give me one moment while I input this information.

utterance: OK.

utterance: OK and just to let you know Craig since this is an account to account transfer the money should be available on the same business day.

utterance: The money should be available on the same day you said?

utterance: Correct yes.

utterance: Perfect.

utterance: Yes since it is from one account to the next you're not transferring from an outside account.

utterance: Perfect.

utterance: All right. So I'm just going ahead and I'm finalizing the document here.

utterance: All right so I guess while that's waiting we can have a little chat. I like to get to know the people that I bank with you know.

utterance: Well I see that you've been a customer with us for a number of years.

utterance: Yes so how do you like working there? I mean I know you guys are. They're recording this call right? I know you have to say that you like it .

utterance: Well you know yes all calls are recorded and monitored for security and for customer service however I do have to say that I've worked here for several years. I think going on four years now and it's been a wonderful experience. I get to talk to people all day long so it's it's pretty terrific.

utterance: That's nice.

utterance: Yeah.

utterance: Well just so you know I also record all of my calls just so you know I can have protection for myself as well.

utterance: Oh you do. Well I suppose that's a good idea to protect yourself as well sure. I I hope that I'm providing you with excellent customer service?

utterance: You are You are I'm just very anal about these things. I I don't want anything to go down to a he said she said type of situation. I like to have my own proof.

utterance: That's That's very smart. Well Craig I do see here that the transfer went through no problem. So that will be. And I do see it. That'll be available for you today so you can go ahead and access those funds at anytime that you'd like and while I have you on the phone is there any information I can provide for you so you can access this online or perhaps from one of our from our app?

utterance: no thanks. I like to call in and just speak to whoever's working that day. I I don't know I just like to feel close with the people that I do business with. I'm I'm I'm weird. I'm a weird one.

utterance: Oh you're a people person. I love that.

utterance: But.

utterance: While I have you on the phone are you still offering the. I think there was some type of promotion with the black card?

utterance: Mhm.

utterance: The black card? What? Are you talking about our credit cards our Intellibank credit cards?

utterance: Yes.

utterance: We actually have two. We have a silver credit card and a business. Excuse me the silver. Excuse me the business silver card and our business gold card.

utterance: So there's not a black card?

utterance: No we don't have a Black card but our Gold card is is our ho~

utterance: Oh.

utterance: Is our premium card.

utterance: Got it. I I guess that's the one that I was talking about.

utterance: I can check and see if we do have any promotions. I know there was one a few weeks ago. If you if you don't mind holding for a moment I can see if we have any promotions at the moment. Would you like me to check on the gold business card OK, one moment, please.

utterance: Sure.

utterance: Craig I do see that there is no promotion on the business gold card at the moment however if you'd like I can send you information about it. I I have your email here. If you'd like I can go ahead and send that to you? Is your is your information still correct for the email?

utterance: Yes.

utterance: Would you like me to go ahead and send that information for you?

utterance: That would be great. Thank you.

utterance: OK.

utterance: OK, great. I'd be glad to do that and is there any other accounts that you'd like me to check for you or anything else I can provide for you today?

utterance: No that was fantastic and I actually have to run now so thank you so much I really appreciate it.

utterance: Absolutely, Craig. Well thank you again for calling Intellibank and you have a great day.

utterance: You as well.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Ginger speaking and how may I assist you today?

utterance: Hi, Ginger. How are you doing today?

utterance: I'm doing very well, ma'am. Thank you so much for asking and how about yourself?

utterance: Oh, I'm doing great. Thank you so much. I am calling to see if I can get a quick liquidity ratio, please.

utterance: Well I'd be more than happy to assist you with that, ma'am. Let me get a little bit of information from you so I can pull up your account. OK?

utterance: OK. Yes, ma'am. What info do you need?

utterance: May I have your name, please?

utterance: Yeah, sure. My name is Karen. K A R E N. My last name is Davis. D A V I S.

utterance: Thank you so much, Ms. Davis. I have your first name. Karen, K A R E N. And your last name is Davis. D A V I S.

utterance: Yes, ma'am.

utterance: Thank you and may I have your birthdate, please.

utterance: Sure! My birthday is October the first nineteen seventy-one.

utterance: Thank you, ma'am. I have October the first nineteen seventy-one and may I have your PIN number, please?

utterance: Sure. My PIN is three five four five six eight eight four.

utterance: Thank you, ma'am. And for what time period would you like your quick liquidity ratio?

utterance: if it's OK, I'd like to check for a few different time periods. For the first one, can I have it for the past year?

utterance: Oh, absolutely, ma'am. Let's see for the past year.

utterance: I'm showing that quick liquidity ratio was at two point nine seven percent.

utterance: OK. Two point nine seven?

utterance: Yes, ma'am. That is correct.

utterance: OK, great. now. How about for the past three quarters?

utterance: All right, ma'am. Let's see, Ms. Davis. For the past three quarters, I'm showing that liquidity ratio at three point one eight percent.

utterance: Oh, OK. Well, that's sounding better. that was three point one eight percent. Correct?

utterance: Yes, ma'am.

utterance: OK and how about for the past two quarters?

utterance: All right, Ms. Davis. For the past two quarters, I'm showing the quick liquidity ratio of your company at three point four eight percent.

utterance: OK. Good deal. Three point four eight. Correct?

utterance: Yes, ma'am. That is correct.

utterance: All right, now. Finally, how about for the past quarter.

utterance: All right, Ms. Davis. Let's see. For the past quarter, I'm showing your quick liquidity ratio at three point nine one percent.

utterance: All right. Three point nine one?

utterance: Yes, ma'am.

utterance: OK and I'm sorry. I'm a little bit slow when it comes to this whole quick liquidity ratio. When the numbers are higher that means that it's better. Correct?

utterance: Yes, ma'am. Yes, ma'am. That would absolutely what it means.

utterance: OK. Now can can you explain. I'm so sorry but could you explain a little bit of exactly what it is. I'm actually calling for my employer. And I mean, I'm quite interested in this.

utterance: it's not a problem, whatsoever, Ms. Davis. your quick liquidity ratio measures the company's ability to meet its short-term obligations and once again, like I did say, the higher the number it is, the better it is. and it's calculated by dividing the value of certain company assets by the value of current liabilities.

utterance: Oh, wow. Well, that sounds pretty complicated actually. But I mean, I do appreciate you explaining that to me a little bit more.

utterance: Yes, ma'am. I do and I don't mind that one bit.

utterance: OK. Well, again, thank you so much.

utterance: Yes, ma'am. Ms. Davis, was there anything else I could assist you with?

utterance: no, ma'am. I think that just about does it and again thank you so much for your help today.

utterance: All right, Ms. Davis, and just to let you know on our online banking at WWW dot Intellibank dot com we do actually provide a quick liquidity ratio calculator on there to help you out a little bit. If you're wanting to look into it a little bit further. I know something like that would help me out a lot whenever I'm trying to understand something.

utterance: Oh, wow. Yeah yeah. I might actually look into that. Thank you so much.

utterance: And thank you so much, Ms. Davis, for calling Intellibank and you have a wonderful day.

utterance: Thank you.


utterance: Thank you for choosing Intellibank. We value our customers. This is Brenda. How may I help you?

utterance: Yeah, I need to schedule an appointment to get something notarized.

utterance: OK. I can put you in contact with someone. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And you prefer I call you Jill or Ms. Baker?

utterance: It doesn't matter. You can call me Jill.

utterance: All right, Jill. So you're wanting to get something notarized with Intellibank, is that correct?

utterance: Yeah. I don't know if I could just schedule an appointment to do that?

utterance: Yeah, Jill. Do you have an account with Intellibank currently?

utterance: Yeah. I do. All of my business accounts are with you guys.

utterance: OK. I'll just need to verify some information with you real quick.

utterance: OK. go ahead.

utterance: All right, Jill. What is your account number?

utterance: Yeah. Can you hold on just a second? Let me just grab that real quick here. I just gotta grab my checkbook. Hang on. It's three four six zero two nine nine eight.

utterance: All right, Jill. And what is the name of your business?

utterance: It's Johnson Controls.

utterance: OK, Jill. And can I ask to get your date of birth?

utterance: Yeah. It's March second of nineteen eighty.

utterance: OK. And the account has a four digit PIN number on it. Could you share that PIN number with me as well?

utterance: Yeah. It's five seven zero four.

utterance: OK, Jill. do you have a specific branch location that you'd like me to try to schedule this meeting at? .

utterance: can we do the Antioch Road location? That's my home banking branch.

utterance: OK. Yes. let me look that up real quick just to make sure I have the right address for that one. is that the branch at two three one two Antioch road in Kansas City?

utterance: Yeah. That one, that's it. do you know, has it started snowing yet?

utterance: I do not know if it's started snowing or not. I've been inside since about seven a.m. this morning so I haven't got a chance to look outside but I haven't had anyone come in and and mention that it was snowing I do know that we may, we're supposed to get some snow later on today but I don't know how much accumulation they're calling for.

utterance: OK. I just I don't do a very good job of driving in the snow so I just wanted to verify.

utterance: Yeah, I totally understand that. I don't think it's supposed to get very bad out. But again we may just get like a dusting or or you never know with the weather. It could be a lot worse but you know, I definitely would just try to keep an eye on it today and and see what's going on. I again all, I haven't been out since about seven a.m. so I can't tell you if there is anything happening out there but I kinda think somebody would have mentioned it when they came in. We've had some people kinda go and come all day today and I haven't had anyone mention the weather it being kinda severe.

utterance: OK. Thank you.

utterance: No problem, Jill. Did you have a specific day and time that was best for you for that appointment?

utterance: So on Wednesday's I'm off, usually all day.

utterance: All right. Let's look at this. So actually we do have an opening this Wednesday the seventh. It looks like we have a two p.m. appointment that day with Carol, one of our notaries in that Antioch branch. Would that time work for you?

utterance: that time's probably gonna be great. Yeah, that will work.

utterance: All right, Jill. So I'mma gonna go ahead and get this on a calendar for you and also what I'm gonna do is I'm gonna send you an email. And that email will have your appointment time and also Carol's contact information. that way, if you need to reach out to her to to see if there's anything that you she, you need, she need's you to bring with you that day. Or if there for any reason you need to cancel or reschedule you can actually contact Carol directly to do that instead of having to come through the customer service line. I do want to let you know that we do require a valid photo D photo ID in order to do a notary for you so you do need to bring that along with you on the day that you come.

utterance: OK. Yeah, that's fine.

utterance: All right, Jill. Give me just a second. Can you confirm your email address so I can get the information for Carol sent over to you?

utterance: Yeah, it's J Baker at Johnson Controls dot com.

utterance: OK, Jill. All right, Jill. So I'll, I'm gonna get everything sent to you. I have that appointment scheduled for two p.m. Wednesday the seventh and that's to the Intelli branch at two three one two Antioch Road in Kansas City, Missouri. And that's with our notary Carol. what else do we got here for you? I just want to make sure we have everything scheduled.

utterance: would you possibly be able to just give me her phone number like while I have you on the phone?

utterance: You mean the phone number for Carol?

utterance: Yeah. Could you do that?

utterance: Yeah. I can. let me know when you're ready and I can give you that phone number.

utterance: I'm ready, go ahead.

utterance: OK. So for Carol it looks like her number is eight one six three eight three two one two one and it's extension seven five four. That's her, that's her direct line to get to her. and let me look here and I'll tell you the hours. Are you are you gonna try and call her today or?

utterance: probably like yeah I'll probably call her today or tomorrow.

utterance: OK. So let me look at her hours for you. So it looks like her hours tomorrow are from ten a.m. to five p.m. and hours today are She is there also from ten a.m. to five p.m. today so she should be there both today and tomorrow from ten a.m. to five p.m. and then you obviously have her phone number. So if you've any need to call her for some more information and give her a call but I've got you in for that appointment for two p.m. on the seventh with her. I'mma send everything that I have regarding the notary to her and just kind of get that verification for that appointment. If you have any questions in the mean time just give us a call back or if you have anything that you need to know specifically about that notary that day just give Carol a call. was there anything else I could do for you today, Jill?

utterance: I don't think so. Thank you.

utterance: All right, Jill. Well, thank you for choosing Intellibank. you should receive that email with that information shortly.


utterance: Hi. This is Ramona Perez at Intellibank. How can I help you today?

utterance: Yes, hi Ramona. Wow! Just tried on these new shoes. Amazing! You know, you ever get you ever get Skechers?

utterance: I I actually haven't had any Skechers.

utterance: Well I'm a sucker for a a bust out billboard and I saw one the other day, and as a retired football quarterback, one of my favorite favorite guys he was bouncing around in some Skechers, and I was like, well, if he's cool, I'm cool. My my kids say I'm they're not cool shoes. Whatever. I'm wearing Nikes my whole life but you know, I just want to be able to walk down the street in a little comfort. So I got these Skechers, went for a little walk, and boy do I feel refreshed. And it maybe it's the the seasons changing too. It's great seeing the leaves outside change colors. But anyway, was calling today cuz I was you know, I guess it's making me feel prosperous. I was gonna get set up with one of your investment specialists down there.

utterance: OK, yes. I'd be more than happy to help you set that up today. Can I start by getting your full name and your date of birth, please?

utterance: OK.

utterance: Yes, this is Rex. My last name is McDaniels, and my birthday is June twenty-second nineteen eighty.

utterance: June twenty-seventh nineteen eighty. OK, Rex. I'm gonna go ahead and pull up your account. Can I start by getting your credit card number on file, please?

utterance: OK. It's three zero five five two one one zero three eight seven seven one two nine eight.

utterance: OK. So, just to clarify, that was three zero five five two one zero three eight seven seven one two nine eight?

utterance: That should be it.

utterance: OK, great. So Rex before we can proceed any further, I do need to ask you a security question, for the integrity of your account.

utterance: Oh yeah, I should should should know that.

utterance: OK. so can you go ahead and let me know your PIN number?

utterance: Oh, one four four zero. One four four zero.

utterance: OK, great. Thank you for verifying that information for me, Rex. I am able to pull up your account, so just give me one second, please.

utterance: Yeah, yeah. Take your time. Don't worry. not doing much else today.

utterance: OK. I do have your account in front of me. And you said today that you wanted to go ahead and make an appointment with one of our investment specialists?

utterance: Yeah. I do it yearly, and it's time to do it again.

utterance: OK, great. So did you want to go ahead and have that appointment online or in-person?

utterance: Yeah, you know what's interesting is I usually go in person, but so the how's the online work.

utterance: so basically we do that one through Zoom. you know because of all the all of the issues with COVID. Now we do wanna give our customers another option if they don't wanna come in in person.

utterance: Mm.

utterance: Great, and would I have to set up the Zoom meeting, or you're send me a link?

utterance: No, no. It would be all set up on our end, and you would be receiving a link in your email.

utterance: Huh. Yeah. I'll I'll I'll try Zoom this time. Why not be a little extra safe?

utterance: OK, definitely. So you want to do that by Zoom. And is there a specific day or time that you wanted to have this meeting?

utterance: Do you do Saturdays?

utterance: unfortunately, we are closed on Saturdays. We're just open Monday through Friday eight a.m. through six p.m..

utterance: Whew, OK. Yeah then Friday morning. If you have something Friday morning. Any Friday morning.

utterance: In the morning.

utterance: OK. Let me check on next Friday. Let's see what we have. OK. So it looks like we do have an appointment at eight thirty and we have another at nine thirty. Do either of those work for you?

utterance: Earlier the better for me.

utterance: OK. So you wanna go ahead and do next Friday at eight thirty on Zoom?

utterance: Mhm.

utterance: OK, great. So let me go ahead and set that up. Gimme just one moment. OK. So it looks like you're gonna be receiving a Zoom call from Yolanda James. And so I'm gonna send this in. OK. There we go. And you should be receiving an email shortly. It's definitely gonna happen in the next few hours just with your Zoom link and an appointment reminder.

utterance: OK.

utterance: And so if you have any questions on that, you can give us a call back.

utterance: No, I'm fine. I I although I also wanted to ask you about, oh, I was looking at my assets and my liabilities, like, I don't I can't break them down myself. I I always need help with that. So I'm looking at the I'm trying to get the so the is it the quick liquidation ratio?

utterance: Oh, I think you're speaking on our quick liquidity ratio.

utterance: Yeah. Can I just get that just real quick?

utterance: Yeah, I can help go ahead and get that for you. what time period did you want to check on?

utterance: Uh-huh.

utterance: OK. Get a report on the last two quarters?

utterance: Yes, the last two quarters. OK. Give me just a moment to generate that.

utterance: OK. Thank you.

utterance: OK. So it looks like for the first quarter it was three point five, and for the last quarter it was four.

utterance: Three point five and four. So not much of a difference.

utterance: Yeah but, and you know, any improvement is definitely a win.

utterance: Thank you. Right. I I need to stick to with my prosperous Skechers attitude. Well, thank you so much for your help. I appreciate it.

utterance: You're welcome. Is there anything else that I can do for you while I'm still on the line?

utterance: I think that does it. Thank you. Thanks again.

utterance: OK. You have a lovely day. We look forward to hearing from you soon.

utterance: You too. Bye bye.


utterance: Thank you for calling Intellibank, this is Alison. How can I help you?

utterance: OK. How are you?

utterance: Oh, I could be better. lets lets put it this way. How's the weather where you are? Is it sunny? Is it shiny?

utterance: Yes. Actually I'm looking at the window right now and it is a beautiful day, the sun is out.

utterance: That's good, that's good. You know, enjoy enjoy those beautiful days in the sunshine while you can because, here it's it's thunderstorm, it's raining like crazy, my employees just calls me from my store to tell me the roof is leaking. And I just had the roofers right out and finish the job on putting the new roof on Monday.

utterance: Oh no.

utterance: So I, yeah I I paid them you know, in full when they completed the job.

utterance: Mm.

utterance: And now it's raining, and water is coming through the ceiling into my store and ruining merchandise, and and it it's just and absolute mess. So I need to see if I could put a stop payment on that check, cancel that check to make sure it didn't clear yet.

utterance: Right.

utterance: I'm so sorry, for the day that you are having. just before we move forward, I just want to let you know their is a thirty dollar fee for canceling a check, for putting a stop payment on a check. So is that okay with you?

utterance: Yeah. That's that's that's fine because you know that thirty dollar is gonna get tack on to the roofers for this job because they have a lot of things to fix and a lot of inventory of mine that's ruin that they are going to pay for it.

utterance: Right, I completely understand.

utterance: So let me just get some information from you real quick. What is your first and last name?

utterance: my first name is Joseph.

utterance: OK.

utterance: And the last name is Kelly.

utterance: OK. Is that K E L L Y? OK. And what is your date of birth?

utterance: Y. Yes.

utterance: It's September ninth.

utterance: OK.

utterance: The twenty-sixth.

utterance: And it's nineteen ninety.

utterance: OK. And what is your pin number? OK.

utterance: It's oh two oh seven.

utterance: And do you happen to know, do you know the exact amount of the check?

utterance: It was thirty-five hundred dollars.

utterance: OK. Thirty-five hundred exactly on the money. OK. And what is the check number?

utterance: Yes.

utterance: Oh that I don't know. I can give you the account number I don't have. like the you know, my account number I know of the top of my head but I don't know the check number. And I'm I'm like literally on the road driving. And I don't have, you know my check book in front of me.

utterance: Mm.

utterance: Right.

utterance: OK.

utterance: OK. I don't, we can't put look up the check or put a stop payment on it, unless we have the exact check number.

utterance: We definitely need the check number.

utterance: you sure you don't have it anywhere? do you keep track of it in your check book. Do you have your checkbook on you?

utterance: I don't have the checkbook on me. Like I said, I'm on the road, I'm actually driving

utterance: Mm.

utterance: is there a way you can at least look up to make sure it hasn't been cashed yet?

utterance: I'm so so so so sorry but I need the check number.

utterance: To to even, you know, proceed. I'm so sorry.

utterance: so, what. It was on Monday.

utterance: do yo, when when did you write the check out?

utterance: OK. So, two days ago.

utterance: Right. And I'm not gonna be like if that if that check gets presented at any point like I won't be in front of my checkbook until late tonight so. if that check gets presented to the bank, I'm assuming today. It's gonna go through then?

utterance: Something .

utterance: Mm.

utterance: Right.

utterance: Oh man. Can you hold on for one moment? I'm gonna ask my, supervisor if there's anything we can do but I'm pretty sure that we definitely need that.

utterance: That check number. Hang on.

utterance: OK.

utterance: OK. Mr. Kelly Mr. Kelly, you still there? I'm so sorry but we, I definitely need that check number to put a stop payment on it.

utterance: Yes, yes.

utterance: OK. what what time is the customer service line open till. If I could get one of my employees or my wife to get that check number figured out for me and call me while I'm on the road.

utterance: Right.

utterance: We're open until. The customer service line is open until eight p.m..

utterance: OK.

utterance: And, I'm just trying to see, I was just asking my supervisor cause I'm trying to see if you, might put in a request online.

utterance: That you need to cancel the check, if that would kinda stall anything but he said, no. That we just we just need that check number.

utterance: As soon as possible. Yeah, so maybe.

utterance: Would it be

utterance: quicker if I call you back or quicker if I have like possibly have my wife go and do online banking. And can she stop it on there? Like what would be the quickest process.

utterance: Well, the best way would be if she can call us, if she can if you can get the check number from your wife. And then call us right back.

utterance: OK.

utterance: We could do it right away.

utterance: All right, so let lemme let me work on that cause she's gonna have to run to the office. I I rather not have my employees going through my personal paperwork like that. Let me get here to run over to the store and get into my office and figure out what check did I wrote for the roofers and I will call you guys back, as soon as possible.

utterance: That's the fastest.

utterance: Mhm. Mhm.

utterance: OK.

utterance: OK. OK, Mr. Kelly. We'll be here waiting. Alright, take care.

utterance: Thank you so much.


utterance: Thank you for calling Intellibank. This is Joshua. How may I help you today?

utterance: Hi, I am trying to open up a savings account for my business as well as get a quote for a stock.

utterance: Oh sure. I can help you with that. Thank you for choosing Intellibank as your savings account bank. Let's start by getting you full first and last name.

utterance: It's Tammy Perkins.

utterance: All right. And, what is your date of birth?

utterance: My date of birth is August fifth nineteen ninety-four.

utterance: And, what is your address?

utterance: Address is seventy-four Santa Monica Boulevard

utterance: OK. And what is your social security number?

utterance: social security number, haven't looked at that in a while. Its one eight seven eight one two zero three six.

utterance: And, I'm also going to need your driver's license or state issued ID number.

utterance: Geez, that's a lot of information.

utterance: Yeah.

utterance: Five nine eight six zero four four in the state of California.

utterance: All right. And your email address?

utterance: you can email me at I guess just my personal, Tammy dot Perkins at Gmail dot com.

utterance: OK. And I need you to establish a four digit security PIN.

utterance: Let's go with nine eight seven six.

utterance: And what's the name of your business?

utterance: It's Tammy's Perky Peonies. We're a flower shop.

utterance: Oh that sounds lovely.

utterance: All your flower needs on Santa Monica Boulevard.

utterance: Are you the sole owner of the business?

utterance: Yeah.

utterance: And what was the date that your business was established?

utterance: December first of two thousand and three.

utterance: What's your gross annual pay? Sorry, gross annual sales.

utterance: Yeah, it's been slacking over the last couple of years. I guess like thirty-six thousand now.

utterance: All right, I need your tax ID number.

utterance: my tax ID number is seven four two four one nine nine three seven.

utterance: OK. And this will just take a second if as my system uploads.

utterance: Of course, What would you say are are the like the top stocks that Intelligent Intellibank customers are looking at these days?

utterance: Oh you know, Tesla, Apple, all the usual suspects.

utterance: Yeah.

utterance: Do you own any any stocks of your own?

utterance: I don't, no.

utterance: Yeah, I feel like it might be a good way to like grow money. Hopefully, I don't have to keep running this flower shop for the rest of my days.

utterance: Sorry this is taking so long, the system is still loading. Moving a little slower than usual today.

utterance: No worries, I'm used to slow.

utterance: OK. All right, you are all set up with this savings account. And you mentioned that you wanted to get a stock quote.

utterance: Yeah. I guess I I'm interested in yeah I would like to know how much Tesla is going for these days?

utterance: All right, it's going for three hundred and eighty-nine dollars.

utterance: And I I want to buy into like buy stocks through you guys from my savings account.

utterance: All right, you can totally do that but for now you don't have any funds in your savings account. would you like to add funds to the account?

utterance: I can do that later online, right?

utterance: Absolutely. Is there anything else I can help you with today?

utterance: No, I think that's it.

utterance: Then, thank you for calling Intellibank and have a wonderful rest of your day.


utterance: Hello, thank you so much for calling Intellibank. How can I help you today?

utterance: Oh hello? someone was telling me about a certain stock and how I could add that to portfolio and I was wondering could you help me with that?

utterance: Oh sure thing. would you like to purchase a stock market order?

utterance: Yes please.

utterance: Yeah sure I could go ahead and help you purchasing purchasing stock with a market order so you could add that to your portfolio. First I'm going to ask you a couple of questions. so first can I have your name and date of birth please?

utterance: OK, my name is Sharleen Peterson and my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: All right thank you, and could you spell your first name for me please?

utterance: OK that will be S H A R L E E N.

utterance: All right thank you for that. and could I get your PIN number please?

utterance: that would be two four one three.

utterance: All right thank you and could I get your account number please?

utterance: that will be three five four six six eight seven nine two four.

utterance: All right, just to confirm that is three five four six six eight seven nine two four?

utterance: Yes, that is correct.

utterance: All right thank you for that. All right and what is the symbol of the stock you would like to purchase?

utterance: That will be T S L A.

utterance: All right. and what is the number of shares you would like to purchase?

utterance: I would like five.

utterance: Five? OK. All right I have gone ahead and started that order for you for five shares for Tesla and it should go through by the end of the day. and if it doesn't go through by the end of the day that means it has expired but if it goes through you should receive an email right away.

utterance: OK thank you for that and how's the weather over there?

utterance: Oh the weather is so nice. Thank you for asking. It's so warm and sunny here. How's the weather with you?

utterance: Oh it's so nice, warm, and sunny and it's been like that for a couple of days and I'm just hoping it stays like that for the rest of the month.

utterance: Yes absolutely, and also would you like to know more about online banking so you could purchase stock easier in the future?

utterance: Yes, I would really like to know about it.

utterance: Absolutely. So we offer online banking through our mobile app called Intellibank which you can download at the App Store. and within the app you can do online banking such as checking your account balance, checking your transactions making check deposits, making transfers, as well as making payments for either your credit card or your loan. and you can also schedule appointments through the app. request certain documents and look up the financial information about your company. and you could do all of this on our website as well at Intellibank dot com however with the website you are not able to make check deposits. That will only be available with the app.

utterance: Oh OK that's interesting to know. So the app is for the phone right only?

utterance: correct the app is only for the phone.

utterance: And I was wondering since it's only for the phone and it's only one app and I have like two or three accounts. Will the app allow me to use these three accounts on it?

utterance: Yes, you can add all three of your accounts on it. that would be no problem at all. You'll still be able to check each account.

utterance: oh that's good to know and it's only through the app that I can only make check deposits? Right?

utterance: Yes they'll they'll be only through the app where where you'll be allowed to do that.

utterance: Oh OK that's good to know and I'll definitely have a look at it after the call.

utterance: Absolutely, and any other questions?

utterance: No I think that's it for now.

utterance: All right no problem. Have a great day.

utterance: You too.


utterance: Thanks for choosing Intellibank. This is Jerry. How can I help you?

utterance: Yes I got a notice in the mail about my five hundred loan can you tell me what it's about?

utterance: Absolutely glad to assist you with that ma'am. and if I could just ask what is your first and last name?

utterance: Evelyn Richards.

utterance: and Ms. Richards oh let me just ask what's the name of the business that you have on file?

utterance: Joan's Bed and Bath.

utterance: OK thank you for that Ms. Richards. I'll pull up your account here in just a moment but before I can I'll need to verify your account because here at Intellibank we do take your account security very seriously as you know we live in a day of an age of cyber security attacks. You've probably heard through the news about matters such as Russian hacking and things of that nature so we of course want to prevent and minimize those types of issues happening to our customers account so I'll just need to verify some of your information. Is that all right?

utterance: Yeah that's fine cuz you definitely do hear a lot about that type of thing.

utterance: Yes Ma'am again if I could just ask what is your date of birth?

utterance: Eleven eleven eighty-four and my phone number is six seven eight two zero two four two five three.

utterance: OK thank you for that. I was gonna ask you for the phone number so I appreciate you going ahead and giving that to me and Ms. Richards if I could just ask what is your account number with us for your checking?

utterance: All right can you hold on a moment and let me get that?

utterance: Absolutely.

utterance: All right it's nine eight four six five nine.

utterance: All right thank you for that and Ms. Richards if I could just ask what finally here the last question is your PIN number.

utterance: One zero one seven.

utterance: All right terrific thanks Ms. Richards. I appreciate that. I was able to verify your account. And I'm getting this pulled up here now for you you mentioned that received a notice in the mail about your loan for your S B A five oh four loan. Is that correct?

utterance: Correct.

utterance: Yes Ma'am and just so that you know well that notice that was sent it appears that it was to inform you that your payment is due on October the twenty eighth which appears to be today.

utterance: Today? Oh my goodness that's really. I didn't expect that. You know it's kind of like a surprise for me for some reason so.

utterance: Oh understandable. I I certainly and I certainly regret that there was a surprise of the payment being due it appears today. I can understand how that could maybe creep up on you because you probably have quite a bit of matters that you're addressing and you may not have noticed the statement that we sent to you to your business mailing address.

utterance: Exactly what can we do?

utterance: Absolutely well Ms. Richards what we probably could do to assist you if maybe you aren't getting your mail or maybe you have other folks who handle the mail for you then give it to you or whatever the case might be where you're not receiving it you may want to change your statement method. Being sent by mailing address and instead we do a paperless option where we simply email you your statement and we can have that email directly to you and your personal address so that you can receive it instantly once we send it out which generally these statements are thirty days out of when the next payment is due.

utterance: Yeah that would be good because sometimes I'm looking at that more than I am all the you know stacks of mail.

utterance: Hey I understand. You know I'm sure you probably get a tons of solicitations and junk mail and and I'm sure of many other things that may come in your mail.

utterance: Right exactly. I'm sorry that that happened like that but that I'm glad that we're getting ready to get it fixed.

utterance: Yes Ma'am happy to go ahead and change this the statement delivery being instead of sent by mail we will update it where it's paperless. What I will simply need Ms. Richards is to have your business email address where you'd like your statements delivered.

utterance: OK all right I'd like them delivered to E dot Richards at J B B dot com.

utterance: OK that's E dot Richards at J B B dot com. Is that correct?

utterance: Yes it is.

utterance: All right. Let me see if I can get this processed here for you there Ms. Richards and we were able to go ahead and update your statement delivery so now it will be where you receive that to your personal to your business email personally that is yours so you'll be hopefully able to receive receipt of the statement with maybe a little bit less clutter.

utterance: Yes I am happy about that. I'm sure that's gonna make a big difference.

utterance: Well Ms. Richards with that being said you know is there anything else I can assist you with?

utterance: No.

utterance: Well we certainly appreciate you giving us a call and you know it's been quite a crazy time of year with the World Series beginning and you've got a team that everyone was surprised by The Atlanta Braves beating the world champion Dodgers against a team a lot of folks don't like because they have a history they say of cheating which is the Houston Astros.

utterance: All oh my goodness well The Braves they got something to contend with.

utterance: Yes Ma'am they do well anyhow at any rate we certainly do appreciate you giving us a call and I'm glad that we were able to assist you today.

utterance: Thank you so much for all your help.

utterance: Thank you and you have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello. And thank you for calling Intellibank. My name is Natasha. How can I help you today?

utterance: yes. I have been trying to reach you guys all day. I have a problem here with my business transaction. I think it already went through. but never mind now. I ran out of checks and I'm trying to figure out how to get more. Are you able to help me with that problem?

utterance: I certainly can help you with that sir. So you have a business account with us and you would like to order new checks for your business?

utterance: yes. In other words yes.

utterance: Oh.

utterance: All right sir I can help you with that. But first I need to get a little information from you so I can order the proper amount of checks that you would require.

utterance: OK.

utterance: All right sir. first of all can I have your first name please?

utterance: My first name is Gabriel.

utterance: Is that G A B R I E L Gabriel?

utterance: Yes ma'am.

utterance: All right sir. And can I have your last name please?

utterance: My last excuse me. Last name is Robinson.

utterance: All right. Mr. Robinson. I need your date of birth as well.

utterance: Yeah. It's ten twenty-four nineteen seventy-four.

utterance: All right. That number was ten twenty-four nineteen seventy-four?

utterance: Yes ma'am.

utterance: OK sir. Could you give me the PIN on this account please?

utterance: yes. The PIN on the account. it's just a minute. Oh I'm sorry about that. It's four four nine five four nine.

utterance: OK sir. That number was four four nine five four nine?

utterance: Yes.

utterance: All right. Thank you so much Mr. Robinson. And what were the amount of checks you were wanting to order for your business?

utterance: order about a hundred of them.

utterance: OK. You need a hundred checks?

utterance: Yes.

utterance: All right. We can certainly send that out to you sir. And what is the shipping address you would like these sent to?

utterance: Yes. I would like to sent to four fifty-nine Broadmoore lane.

utterance: OK. That's four five nine Broadmoore? B R O A D M O O R lane?

utterance: Yes.

utterance: Yes.

utterance: All right. Thank you so much Mr. Robinson. Could you give me the city for that location?

utterance: Yes. Seattle.

utterance: All right, and can I get the state as well please?

utterance: Yes. Washington.

utterance: OK sir. And could you Please read me that ZIP code for that location as well?

utterance: Yes I can. Nine eight one one nine.

utterance: OK sir. Let me get all this information down for you to make sure I can send these checks out to you soon as possible.

utterance: OK.

utterance: OK. So the order is for a hundred business checks for Mr. Gabriel Robinson. On the account in question. And you want that shipped to four five nine Broadmoor lane in Seattle Washington. Nine eight one one nine?

utterance: Yes.

utterance: All right sir. I have sent that out to you. That should arrive within the mail at that address in about three to five business days.

utterance: Well I sure appreciate that. You always this pleasant at your job?

utterance: I try my best to be, Mr. Robinson. This.

utterance: Well, I really

utterance: Appreciate that.

utterance: All right. Thank you so much for that. You're a great customer and we hope to keep you here.

utterance: Oh thank you. I ain't going nowhere.

utterance: All right. Thank you so much sir. There anything else I can help you more about our online banking so that in the future you can just order checks online. It'll be a quick access for you.

utterance: Yes yes.

utterance: All right sir. So I can send some information out to this address as well about online banking just so you can have it on hand. But I'll give you a little spiel about it right now so you can just understand how to access it.

utterance: OK.

utterance: All right sir. So what you normally do is go to out main bank account online at Intellibank dot com. We have our personal checking business checking and also business and personal savings account. For this access you would need to go to the business section of that website.

utterance: OK.

utterance: OK. And they will give you a walkthrough of how to sign up. instead of actually logging in you would click on the sign up tab on there. And they will usually require an email address or any type of special data that you would use for your account information in order to access that.

utterance: All right. That sounds good.

utterance: All right. That way you'd be able to log in order checks at your leisure and you would be able to get anything you need online that you would be able to call in for.

utterance: All right. That sounds good. Thank you for that.

utterance: All right sir. Is there anything else I can help you with today?

utterance: no you helped me very well here.

utterance: All right. Thank you so much Mr. Robinson for your time and patience. Again my name was Natasha. I hope you enjoy the rest of your day.

utterance: thank you Natasha.

utterance: Thank you so much sir. Bye bye.

utterance: Bye bye.


utterance: Hello, thank you so much for calling Intellibank today. I'll be happy to assist your and my name is Dawn.

utterance: . Hi Dawn. I mean oh lord.

utterance: Hi Dawn.

utterance: it's been a long day ?

utterance: I'm not used to someone cuz you're saying my name back to me. Usually people we're just talking at so.

utterance: They're talking at you.

utterance: Hey, what is your name today?

utterance: Jake.

utterance: Jake.

utterance: Yeah.

utterance: And not just today but everyday. Right?

utterance: exactly, thank you so, exactly, well you never know. You know, people like to take different different appearances.

utterance: That's right. That's.

utterance: You know?

utterance: And and it is, we just finished Halloween so.

utterance: Yeah.

utterance: You know, I was definitely not Jake yesterday.

utterance: Oh my goodness. You're gonna scare me a little bit.

utterance: Totally not, totally not.

utterance: What can I do for you today, Jake?

utterance: OK so I basically wanna do a couple of things if you can?

utterance: OK.

utterance: I wanna change the statement of delivery.

utterance: OK.

utterance: so from, from what I'm getting in the mail to something digital.

utterance: OK.

utterance: and I also wanna get my credit card balance.

utterance: You know. .

utterance: Oh.

utterance: OK.

utterance: I feel like I'm a little behind and I don't know if I'm racking up late fees or whatever so.

utterance: OK. I'd be happy to look that up for you. Jake, is it J A K E?

utterance: Yeah.

utterance: That'll be great.

utterance: J A K E.

utterance: OK. And your last name, please?

utterance: Yeah.

utterance: McCoy.

utterance: Did you say, McCoy? OK.

utterance: Yeah.

utterance: M C C O Y.

utterance: OK. Like the real.

utterance: Like the real McCoy. It is the real Jake McCoy. How did you know? I'm just kidding.

utterance: OK.

utterance: The real Jake McCoy at Yahoo dot com. No, I'm just kidding.

utterance: OK. So let me just get a little basic info to pull you up. what is your four digit PIN number?

utterance: Uh-huh.

utterance: It's two three one nine. Uh-huh.

utterance: Two three one nine. OK.

utterance: And let's see. OK. I do see your account information coming up. And just, can you please verify your date of birth for me?

utterance: OK.

utterance: Sure. Seven two sixty-eight.

utterance: OK.

utterance: Very good. All right there.

utterance: And we're changing your statement delivery method.

utterance: Yeah. I do see you have your credit card, checking, savings, and a loan with us.

utterance: That's right, that's right.

utterance: And.

utterance: Are we changing all of these to paperless billings?

utterance: Yes, please.

utterance: OK. Cuz I do see they're all coming out to you via the mail.

utterance: That's right.

utterance: All right. We're gonna save probably three trees a year by doing this. So let's get this going. Which is a good thing.

utterance: Well heck, man.

utterance: That is a great thing. Right?

utterance: Yeah

utterance: Yeah.

utterance: So let's see here.

utterance: What what the email address that I have on file for you?

utterance: Yeah.

utterance: Just really quickly. I'm not sure, hundred percent sure what the email. What address you have? I can't remember if it's my old email or if it's the new one.

utterance: the one I have on file is Jake's fitness is Jake's fitness is for you at Gmail dot com. OK. What's the new email address that you'd like to use?

utterance: yeah.

utterance: OK, no. That's, that's the old one.

utterance: it's Jake, it's just Jake fitness. At fitness dot com.

utterance: Jake fitness. OK.

utterance: OK. Great.

utterance: At fitness dot com. And would you like to use this email address for all of your billing?

utterance: Yes, please. That's. That's gonna be the one exactly.

utterance: And statements?

utterance: OK.

utterance: OK. Great.

utterance: Yeah.

utterance: Just bear with me one moment while I just go into your different accounts and change that. And while I'm doing that, just letting you know that your next statements will come at via email.

utterance: OK.

utterance: it may take four to eight weeks for it to change on the paper end.

utterance: Uh-huh.

utterance: So if you do still receive paper bills on the meantime. It doesn't mean your request hasn't been process.

utterance: OK.

utterance: OK. It just takes a little time for the system to catch up with your request.

utterance: Got you.

utterance: OK. Cool.

utterance: OK. That is done.

utterance: And then you wanted to check a balance on a card. was that correct? OK.

utterance: Yeah on a credit card. Yeah I

utterance: Think it's the gold credit card. Is there a gold card?

utterance: OK.

utterance: There is. We have our business gold card.

utterance: Right.

utterance: Yeah.

utterance: All right. So let me check that for you.

utterance: All right. So the current balance that you have on that is two thousand two thousand and fourteen dollars even. It looks like you just paid a very large payment for eight thousand dollars. And that was processed on the sixteenth of October.

utterance: OK. Great.

utterance: OK. The and just so you know, the next payment will be due on the sixteenth of November.

utterance: Yeah.

utterance: And that minimum balance will because you made such a large payment, that minimum balance will be a hundred and fifty dollars.

utterance: OK.

utterance: That's fine. I can take care of that. Yeah.

utterance: OK. Very good.

utterance: just so you know, while we're always happy to help you here on the phone you can do any of this over the internet.

utterance: OK.

utterance: online. You can even download our mobile app if you don't have that already. And all of this can be done via those system as well.

utterance: That sounds good. I think everything's taken care of and you've made it so easy for me.

utterance: OK.

utterance: Great. Well, thank you so much for calling Intellibank and have a wonderful day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank my name is Jake. Can I get your first and last name please?

utterance: Yes, this is Monica Stevens.

utterance: Mkay. Ms. Stevens, can I also get your date of birth?

utterance: One one nineteen sixty.

utterance: Mkay and for security purpose can I also get your email that we have on file?

utterance: Organic peach at Gmail dot com.

utterance: K and also for security purpose can I get your driver license or state ID number?

utterance: Yes it's P G one three three seven four eight.

utterance: All right and how can I help you today Ms. Stevens?

utterance: Well today I have a couple of things I need. I need my credit card balance.

utterance: OK.

utterance: And I need to open up a corporate business card account?

utterance: Oh so a corporate credit card?

utterance: Yes.

utterance: OK we could do that. how are you doing today?

utterance: I'm doing great. How about yourself?

utterance: counting down the hours. Counting down the hours.

utterance: Don't have long then?

utterance: well someone didn't someone called off today, so. Yeah it's gonna be a lot longer than I expected. Mhm K. Can I get the last four digits of that credit card?

utterance: Oh!

utterance: Uh-oh.

utterance: Which one?

utterance: The one.

utterance: OK the last four will be zero four one six.

utterance: OK K. All right the balance on that is five thousand two hundred eighty-six dollars and forty-three cents.

utterance: Oh OK!

utterance: K and you said you want to do a corporate.

utterance: Yes.

utterance: credit card?

utterance: Credit.

utterance: Card.

utterance: OK. All right just to be sure what's the name of your business?

utterance: It's Tina Incorporated.

utterance: OK what's the address for it?

utterance: eleven thirty-seven Apple Street New York New York one zero zero zero three two.

utterance: OK and just to get a ball park what was your annual gross for last year?

utterance: Thirty Yeah thirty thousand yes.

utterance: Thirty thousand?

utterance: OK, OK. that's a nice little return.

utterance: Yeah.

utterance: All righty OK I think I've got enough. We have three cards. We have our standard silver which is no annual fee but no cash back. We have a Gold which is two percent cash back a hundred dollars annual fee and the cash back is for gas and groceries. But then we have a Platinum card which is two percent cash back hundred dollars annual fee but it's cash back on everything.

utterance: Yeah.

utterance: Mhm.

utterance: Oh OK let's try the Platinum!

utterance: Platinum?

utterance: Yes.

utterance: All righty K and it will be your name on the account?

utterance: Yes.

utterance: OK. would you like to set up. set this card up to be on the business account or or OK.

utterance: Yes. The.

utterance: Business.

utterance: OK and that's the savings?

utterance: Yes.

utterance: Can I get the savings account number?

utterance: That's A A zero zero one four five five six zero zero nine eight.

utterance: K. all right it looks like you're all in the clear. It looks like there. Depending the the balance that you'll be getting. But it looks like it would be pretty high high enough.

utterance: OK.

utterance: Yeah everything looks pretty good now. is that all that you needed?

utterance: that's about it!

utterance: OK!

utterance: That's about it.

utterance: OK.

utterance: Now when can will I receive the card itself?

utterance: OK the card. Usually our corporate cards are sent to you within one to five business days.

utterance: OK.

utterance: OK? we're pretty much in midday. So I would definitely give it at least two days. But after the fifth day if you haven't received the card please don't hesitate to give us a call back and we'll make sure we locate your card and get you one out to you as soon as possible!

utterance: OK. All righty. Thank you. I appreciate your help.

utterance: OK.

utterance: That is no problem Ms. Stevens. Thank you for calling Intellibank. You have a good one!

utterance: You too. Bye bye.

utterance: Bye bye.