utterance: Hello. Thank you for calling Intellibank. My name's Cecilia. How can I help you?

utterance: Hey.

utterance: Good afternoon.

utterance: Sorry, I just need some help.

utterance: Sure. I'll be more than happy to assist you. Can I have your first and last name, with your date of birth, please?

utterance: Yeah. My name's John Rodriguez. My date of birth is September first nineteen eighty-five.

utterance: OK.

utterance: Thank you. Let me go ahead and confirm that information into the system. Can you verify your debit card number for me?

utterance: I don't have that with me at this moment. let me, let me see if I could get it for you.

utterance: Oh no, that's fine. Can you confirm the last four of your social?

utterance: Yeah, that's zero one one two.

utterance: Thank you.

utterance: Now, for security purposes, do you mind me asking, can you confirm your mother's last name?

utterance: Yeah, that's .

utterance: Thank you.

utterance: Now, Mr. Rodriguez, how can I help you?

utterance: Well, I've been having a lot of issues. I was driving around my, my wife wanted me to buy some food for the family, but I needed to get some cash out, and I, I don't have much. And that place I'm going to doesn't accept debit card or credit card. so I was wondering why have to drive so far away just to go to your bank.

utterance: let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.

utterance: Oh I'm so sorry to hear that. I wish there'd be something different we could do to help you resolve this issue. But I'd be more than happy to assist you with this. do you want to verify, please, your account number for me?

utterance: Yeah, that's zero two three one two three four one.

utterance: Thank you. Can you confirm the number, that's zero two three, one two, three four one. Is that correct?

utterance: Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.

utterance: but hey, it's, it's, she's not the one that's driving all the time. like I said, it's just frustrated that I have to keep going back and forth. And it's, it's far away.

utterance: Oh I sincerely understand and apologize that you're going through this inconvenience. I I'd wish, like I said earlier, that we, we'd have a closer bank, or an ATM that can fulfill your needs, that your looking for that we re~, definitely we wouldn't want to miss you as a, a customer. But I'll be willing to, happy to move the five thousand dollars that you currently have to your account.

utterance: So it, it'll be the full five thousand dollars, right?

utterance: Yeah. It's just the five thousand dollars. That's, that's all we have right now. And I'll cancel my, my other information, the, the direct deposit I'll from my work. I guess I'll change it on my own.

utterance: OK. That's five thousand dollars that'll be transferred to your savings account. Give me one second while I go in to doing that.

utterance: Yeah. Go ahead and take your time.

utterance: OK. I'm showing here that we've made the transfer for the five thousand dollars. you should be able to view them as of tomorrow. But it'll take effect, full effect as of this Friday the eighth. that way if you two view your account you will definitely be able to verify that the full five thousand dollars have been transferred into your checking account. How I don't show that your wife has access to your savings account, sorry, I just transferred it to the savings account, but don't show that your wife has, has access to that funding. So I, I suggest that if you have the time to come by and add her oh as least one time. That way you would avoid having any difficulty with her accessing the savings account. She was on the checking account, but there's still two different accesses that, that you didn't enable for her. So it's very important that she is aware of that. is there anything else I can help you with from any of our banking services that we have?

utterance: no, no, I don't think so. Everything seems fine. No, I'll stay the way that it is right now and thank you for canceling the checking account. Sorry about that.

utterance: No, no, no, no problem. Thank you for calling Intellibank. Have a wonderful day.


speaker_role: Agent

utterance: Hello. Thank you for calling Intellibank. My name is Leslie, how may I help you today?

speaker_role: Customer

utterance: yes, hi. I'm in a clothing store and the debit card machine is down.

utterance: All right, sir. I can give you a few close by ATM machines. Would that be useful?

utterance: A yes yes. Thank you. Thank you. That would help me very much.

utterance: All right, sir. That way you can just make you a nice debit and pay for it in cash that way that machine won't be a hassle for you anymore.

utterance: So

utterance: Appreciate that.

utterance: OK sir. could you give me your first and last name please?

utterance: My first name is Dale, my last name is Walker.

utterance: All right Mr. Walker, could you give me that address for that location?

utterance: yes, I certainly can. it's four nine eight Bowman Road. Jeff, Illinois. six two eight four two and Geff with G E F F.

utterance: All right. So that is four ninety-eight Bowman Road. In Geff, Illinois at ZIP code six two eight four two.

utterance: yes, it is.

utterance: All right. Thank you, sir. Give me just one moment while I look up any nearby ATMs within that close by that location.

utterance: All right.

utterance: Take your time now.

utterance: OK, sir. Looks like we actually have two nearby ATMs that are within walking distance.

utterance: OK.

utterance: OK. We also have three that are located about half a mile away so in case those ATMs won't be helpful or useful to you. You can go ahead and make a quick drive and then you can get back to your day.

utterance: All right.

utterance: All right. Take a bow.

utterance: All right, sir. That first location is at nine fifty-nine Corona Avenue.

utterance: All right.

utterance: That should be looks like it's right across the street from that address.

utterance: OK. I've got that.

utterance: OK. That is a ATM that closes. That's within a branch so it closes at five.

utterance: At five? All right.

utterance: Yes, sir.

utterance: The hours are from nine a.m. to five p.m. daily.

utterance: OK. Got that.

utterance: OK, so the next one is at one Marlborough M A R L B O R O U G H Avenue.

utterance: That one is a twenty-four hour ATM. it's still located within the branch lobby but that lobby is left open. The branch itself closes at nine.

utterance: All right.

utterance: OK. I got that.

utterance: OK, sir. The next these these are also close by like half an hour but they are not within walking distance.

utterance: So we have one at ninety-one seventy-three Cannon Avenue.

utterance: That Yes, sir. C A N N O N.

utterance: That one. That one there.

utterance: All right. Got that.

utterance: That one is located inside a lobby as well.

utterance: And, that lobby closes at five p.m. daily.

utterance: OK. Five p.m..

utterance: OK, the next one I have on file here is at sixty-one White Lane.

utterance: Sixty-one. You said White Lane?

utterance: Yes, sir. White. W H I T E.

utterance: All right.

utterance: OK. Thought you said wide. All right.

utterance: That one's located outside sir. That is a drive-up and walk-up. So that one's twenty-four hours.

utterance: OK.

utterance: All right. Thank you.

utterance: And the next one, this last one, is at six oh two Duke Drive.

utterance: OK.

utterance: Also within a mile.

utterance: Duke Drive.

utterance: And, it is also a twenty-four hour.

utterance: OK.

utterance: And it's only walk-up access, sir. There's no drive-thru for that one.

utterance: OK. And how's the fees looking for these machines?

utterance: OK, sir. at these local branch ATMs there are no fees.

utterance: But, I do have one located that does have a fee. It's not with our local branch.

utterance: OK.

utterance: It's in walking distance as well.

utterance: OK. That's got to be the closest one to me?

utterance: yes, sir.

utterance: All right. I'll take that one.

utterance: OK, sir. That one is located at thirty-five Windsor Street.

utterance: Thirty-five Windsor Street.

utterance: Yes, sir. That is an outside ATM. Twenty-four access but there is a fee of anywhere from two to five dollars for use for outside non-network ATM sir.

utterance: OK. OK. That sounds fair. All right.

utterance: OK sir. Is that all for you today?

utterance: yes. Just looking here. Yes, I believe so.

utterance: All right sir. Thank you so much Mr. White for your time and patience. Again, my name was Leslie I hope you enjoy the rest of your day.

utterance: All right. I sure thank you for your time too. And, you too.

utterance: Thank you sir. Bye bye.

utterance: All right. Bye bye.


utterance: Good evening, thank you for calling Intellibanking hotline help. Helpline. How may I help you?

utterance: Yes hi good evening, my name is Miss Alison Ashworth and I was trying to get information on the intel transfer.

utterance: Not a problem Mrs. Ashworth, we'll be glad to be able to assist you this evening. May I please have your date of birth and your social security number or your account number?

utterance: sure, not a problem. My date of birth is ten ten nineteen seventy. And I don't have my account number in front of me but I'll give you the last four digits of my social.

utterance: Not a problem Mrs. Ashworth.

utterance: My last four digits of my social are twenty-four twenty-four.

utterance: Well thank you so much, Mrs. Ashworth. That'll be great. Let me see if I can possibly find your account. Can you possibly give me your street address please?

utterance: Sure, not a problem. It should be four oh nine Ashview Lane.

utterance: Thank you so much Mrs. Ashworth. Is that still in West Palm Beach Florida?

utterance: It sure is.

utterance: OK, thank you so much Mrs. Ashworth. Let me go ahead and pull up your information. OK Mrs. Ashworth, I'm logged into your account. What exactly are you looking for to do today?

utterance: Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?

utterance: We definitely can help you with this Mrs. Ashworth. since you don't have your account number in front of you I'll need to verify the last transaction that took place with your both of your accounts that you have with us.

utterance: Oh sure, that's not a problem. Well with my checking account I spent thirty dollars at Walmart and that was Monday evening.

utterance: Thank you so much Mrs. Ashworth. And what about your savings account, what was the last transaction that took place for that account?

utterance: There should have been a mobile deposit of about twenty-five hundred dollars and that was yesterday evening.

utterance: Thank you so much for providing that information Mrs. Ashworth, I see that on our file. That's great. So we'll be able to do your transfer for you over the phone today from your checking. I apologize. From your savings to your checking. How much money are you looking over. How much money are you looking to move this evening?

utterance: Well I was trying to do, let's see, two thousand dollars from my savings over to my checking.

utterance: Oh yeah, we can definitely handle that, not a problem. Just give me one brief moment and I'll get that going for you.

utterance: Well thank you so much.

utterance: not a problem Mrs. Ashworth. Just one moment please and I'll be back on the line. OK Mrs. Ashworth, we've got you all set up. I was able to transfer two thousand dollars from your savings account over to your checking. Please allow twenty-four to forty-eight hours for that transaction to post.

utterance: Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?

utterance: Oh sure, not a problem. You said you were in West Palm Beach, correct?

utterance: Yes, I'm in West Palm Beach and I gave you my address.

utterance: Oh, not a problem. I see that here Mrs. Ashworth. Well there are six actually local branches near your home, I'll give you the closest one.

utterance: Oh yeah please the closest one.

utterance: OK the closest one from your house is about four miles and their hours are Monday through Friday nine to five. They're open on Saturdays and closed on Sundays. Their hours on Saturday is at twelve to five.

utterance: OK that's wonderful, thank you so much for doing that. I was interested in actually ordering checks, how does that work?

utterance: Well, since you've been a loyal customer with us for some few years, it will now be no charge. We'll mail that to your home, it will take between three to five business days.

utterance: Oh that's just great, that's just wonderful. Well actually is there any possible way you can send that checks to my husband's business instead of to our home address?

utterance: not a problem Mrs. Ashworth, I'll just need the actual address to add to your file.

utterance: OK, not a problem. It's thirteen thirty five F Road and that's in Waxahatchee, Florida.

utterance: OK, not a problem. Thank you so much. And that. Those checks will be mailed to your husband's address. Business address, I apologize, within the next three to five business days. Is that all you needed help with this evening Mrs. Ashworth?

utterance: yeah, I believe that's it. it was my internal transfer, I even ordered checks and it's free of charge. That's correct right?

utterance: Yes ma'am it's free of charge as long as you have an active account with us and you're not in the negatives, it'll be free of charge.

utterance: OK great, so I got my checks coming in to my husband's business and we're able to do the internal transfer, that's just great. I think that's all I needed help with today, thank you so much.

utterance: Not a problem Mrs. Ashworth. Should you have any other questions or any concerns, please feel free to give us a call. We're here morning, noon and night to assist you.

utterance: Well thank you so much, I appreciate your time and your effort.

utterance: Not a problem Mrs. Ashworth, you have yourself a great evening.

utterance: You do the same thing too darling and thank you so much for your time.

utterance: Not a problem.

utterance: Thanks for. Thanks for banking with Intel banking. You have yourself a great evening.

utterance: You do the same, thank you so much.

utterance: Not a problem.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Ashley. How can I help you today?

utterance: Hi. Yes. I need to dispute a transaction please.

utterance: Oh well, well I'll definitely be happy to help you with that. Just give me one moment to pull up my systems here please.

utterance: Thank you so much.

utterance: How has your day been? I hope it's going a little better than mine.

utterance: it's actually going really great. we had a team meeting this morning, and they provided free donuts. So you know that's always a fun thing to have, great way to start your day. So it's been a pretty good day, it's friday so weekends coming up and you know it's just been good. How about yours?

utterance: All I can say is thank God it's Friday, and I wish I was with you and those donuts

utterance: They were Krispy Kreme to, so you know they're good.

utterance: See now you're gonna have to make now you're making me have to take a special trip after work.

utterance: Aww I'm sorry.

utterance: It'll be worth it.

utterance: Right. Exactly.

utterance: All right so, let's go ahead and get you authenticated so I can process your request here. what is your first and last name?

utterance: Hailey Parker .

utterance: Thank you and what is your phone number please?

utterance: OK. On that one I'm not exactly sure which one you have on file.

utterance: the first number is three one five four four four two two three seven. And if that's not it then it's the three one five four four four seven six five two.

utterance: OK. We actually have the one ending in two two three seven. Is that still a good number?

utterance: Yes ma'am.

utterance: OK. Perfect, and your date of birth please?

utterance: Four fifteen eighty-nine.

utterance: Thank you. And your full sixteen digit credit card number? Please.

utterance: All righty. That one is, five three five three four five nine zero two three four eight one nine six three.

utterance: Perfect, and for your security question what was your first pet?

utterance: Jenkins.

utterance: Perfect. All right and while I pull this information up here, which transaction will you be disputing today?

utterance: There is an amazon purchase for a hundred and fifty dollars from October thirteenth that I absolutely did not do.

utterance: I don't even have an amazon account.

utterance: Oh wow. I'm sorry to hear about that. is there anyone authorized on your account that could have made the purchase?

utterance: No ma'am.

utterance: OK. All right so I do see it's an amazon dot com purchase. that doesn't seem familiar to you at all?

utterance: No ma'am not at all.

utterance: OK. And did it say anything about a regular membership or a subscription fee?

utterance: No ma'am.

utterance: OK. And have you contacted the business about this transaction?

utterance: Yes, and of course their answer always is to contact the bank.

utterance: That is usually true. All right so I'll definitely be happy to dispute this charge right away then. just to confirm we are disputing the Amazon purchase for one hundred and fifty dollars on October thirteenth. Correct?

utterance: Yes.

utterance: OK. All right so this request is going to go to our fraud investigations team. they'll investigate it fully and if found to be a fraudulent charge we will credit this transaction back to your bank account you should hear from us when our investigation is concluded within five to seven business days. Sometimes it's done before and with Amazon since it's such a huge company and they're on you know they're on the ball it's usually done before that but five to seven days would be the max. so I'll go ahead I've submitted this right away, you should be hearing something, you'll get an email verification regards to this transaction dispute. is there anything else that I can assist you with?

utterance: While I have you I'd like to do a wire transfer please.

utterance: OK. Sure I'll definitely be happy to help you with that. what type of bank account will you be transferring from?

utterance: Oh. Checking.

utterance: OK, and the bank account number for that checking account? Please.

utterance: It is, two one one seven six five eight.

utterance: Perfect. OK. So that account has a balance of six thousand eight hundred and ninety-five dollars. how much are you looking to transfer today?

utterance: Two thousand five hundred.

utterance: OK, and is this into a domestic or international account?

utterance: Domestic.

utterance: OK. what is the routing number for the account we're gonna be sending this to?

utterance: This one is four three six two five seven zero one two.

utterance: Thank you, and the account number?

utterance: Two two three four five seven eight eight nine zero one two.

utterance: Thank you. Just to recap all the information. So we are making a wire transfer from your checking account with the account number two one one seven six five eight. the amount of twenty-five hundred dollars to the domestic account routing number four three six two five seven zero one two. Account number two two three four five seven eight eight nine zero one two. Does all that sound correct to you?

utterance: It does. really quick before we process that are there any transfer fees?

utterance: I'm glad you asked I'll be happy to go over that with you. so for domestic wires transfers our company does provide three courtesy waivers of the domestic transfer fee, and international transfers are always fifteen dollars. after the three waivers of the domestic transfers, it is a five dollar fee there after. OK?

utterance: All righty.

utterance: All right and do I have, do I have your permission to go ahead and submit this transfer?

utterance: Yes, please.

utterance: Perfect. OK. So this will transfer and process immediately the receiving party should receive the funds within a few minutes. would you like any further information about online banking in order to check the balance or do wire transfers more conveniently yourself in the future?

utterance: no thank you. Not right now.

utterance: OK. All right well thank you very much for calling in today Ms. Parker, and you enjoy the rest of your day.

utterance: You too. I will after Krispy Kreme.

utterance: Sounds good. Have a good day. Bye bye.

utterance: Bye bye.

utterance: All right.


utterance: Good morning. Thank you for calling Intellibank. My name is Lisa, how may I help you today?

utterance: Hi Lisa, I just changed my my cable company and I think that some of the information I have is gonna be changing.

utterance: OK what kind of information do you think will be changing or is changing?

utterance: Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.

utterance: Oh all right I'd be happy to help you with that. May I have your name please and your date of birth?

utterance: Yes my name in Daniel Corson. That's C O R S O N and my date of birth is January twenty-seventh nineteen seventy.

utterance: Thank you Mr. Corson. Would you please verify your address?

utterance: Yeah yeah. My my address is one zero seven five Deer Cove drive. So that's D E E R C O V E Drive and that's in Midlands Texas. The ZIP code is seven nine seven five six.

utterance: All right. Thank you and can you verify the last four of your social?

utterance: Yeah it's five four one nine.

utterance: Or security purposes can you tell me what street you grew up on?

utterance: like yeah yeah. The first street I grew up on is was Hollow Hills Avenue and it's Hills with an S.

utterance: Perfect. Thank you so much. All right Mr. Corson, let's go ahead and review the fundament that you have on file with us.

utterance: Can I get the the the phone number that you currently have on file with us please?

utterance: Oh yeah it's it's four three two eight nine four one nine six six.

utterance: Perfect. OK may I have your new oh do you have your new phone number?

utterance: Yeah I I have the new number it should be activated tomorrow.

utterance: Would you like to go ahead and change it today?

utterance: Yeah.

utterance: OK what's that new number?

utterance: It's four two four eight seven eight five six five seven.

utterance: Now is four two four eight seven eight five six five seven?

utterance: Yes that's correct.

utterance: Fantastic. OK I've updated that. Since it's near the end of the business day, from now on that'll be one of the ways that we verify your information. If anythings changes we'll just need you to give us a call back and update it again. Do you have any questions or is there anything else that I can help you with today?

utterance: Well I'd need to I was wondering if I could check the the balance in my savings account.

utterance: Of course you can. Would you mind verifying that account number please?

utterance: Yes my account number is one five seven one two six two seven five three.

utterance: Thank you so much. Your balance in your savings account is two thousand two hundred and nine dollars. Is there anything else that I can help you with?

utterance: Well can I go ahead and transfer some of the money from my savings into my into my checking account?

utterance: Of course. I see that you just have one checking account. how much would you like to transfer?

utterance: just go ahead and make it two hundred.

utterance: All right perfect.

utterance: All right. I've gone ahead and transferred two hundred dollars to your checking account. That new balance in your checking account is seven hundred and thirteen dollars and fifteen cents. Your new balance in your savings account is two thousand and nine dollars. Is there anything else that I can help you with today?

utterance: So.

utterance: OK so the new phone number should be activated tomorrow?

utterance: No it's we've updated it as of today.

utterance: OK so so I don't have to call back?

utterance: No you will not have to call back, I appreciate you asking that. Nope. As of now, we've updated the the number and that'll be the number the contact number that we have on file. You also have the option of having a second phone number. A lot of people like to add their mobile number so that's something to consider if you'd like to do that or a spouse's phone number if you like.

utterance: OK let me can I go ahead and add my mobile number just for security purposes?

utterance: Absolutely. Absolutely. What's that number?

utterance: OK well it's five four three nine zero five two zero seven seven. That's my mobile so it'll just be like a back up number.

utterance: OK got that. So I'm adding a second phone number and I did mark that it is your mobile number, area code five four three nine zero five two zero seven seven. So now you'll have the option of being recognized when you call in through prompts by your mobile phone number as well as your cable phone number OK?

utterance: OK that sounds good.

utterance: All right did you have any questions about checking balances and making changes to your account on online banking? Pardon me.

utterance: No I think I'm good I know I I'm gonna sign up for the the online banking app and the online account soon. I just haven't had a chance yet.

utterance: All right. Well we look forward to having you having you use our app. It's pretty functional, it's very easy to learn and to maneuver around on the pages so we also have a a tech department here so if you have any questions or need a little hand we'll certainly do that for you as well.

utterance: OK well thank you that that was I should be I'm all good.

utterance: Great. It's great to hear Mr. Corson. Again my name is Lisa. Thank you so much for your time. You have a great day.

utterance: You too Lisa. Thank you.


utterance: Welcome to Intellibank. My name is Brenda. How may I help you today?

utterance: Yes, I need to open a new checking account and check my balance on my other account.

utterance: OK, I can help you with those things. How are you today?

utterance: Good, how are you?

utterance: I'm doing well, thank you. Can I have your first and last name please?

utterance: Sunni S U N N I. Bean B E A N.

utterance: Thank you, and your address please.

utterance: Eighteen thirty-five Rice Boulevard. Fairborn Ohio, four five three two four.

utterance: And your phone number?

utterance: Nine three seven five three two five five seven nine.

utterance: And your authenticating ID number?

utterance: R R one five nine four one one zero. I'm sorry about that.

utterance: OK.

utterance: No, that's OK.

utterance: Now, would you like to open the account first or would you like me to give you the balance of your saving account first?

utterance: let's do the balance first.

utterance: All right.

utterance: So can you give me the security question answer for your savings account?

utterance: Sure, it's Bean B E A N.

utterance: Thank you. So it looks like the balance of your savings account is one thousand two hundred and fifty dollars. Does that sound correct?

utterance: Yes it does.

utterance: All right, thank you. Is there anything else you'd like me to do with that account right now?

utterance: Not right now.

utterance: OK So which type of account were you interested in opening. We have checkings various types of checking accounts. We have a couple different savings account options still for you.

utterance: I was looking a checking a checking account.

utterance: OK. Would you like me to go over the types of checking accounts we offer?

utterance: Yes please.

utterance: OK so we have three different accounts. We have a platinum checking account, which is the highest one. We have a gold account and we have a consumer checking account which is the basic most basic account we offer.

utterance: OK.

utterance: The platinum account offers more features but it does have a higher monthly fee.

utterance: OK.

utterance: the gold account offers more features and it has the second highest fee. And the consumer account has no monthly fee but offers less benefits.

utterance: I think I want the platinum account.

utterance: OK. So your interested in in the platinum account, is that right?

utterance: Yes.

utterance: So you'll it will take five hundred dollars to open that account today.

utterance: OK.

utterance: Is that OK with you?

utterance: Yes.

utterance: OK. So are you planning to make that deposit by transferring the money from your saving or do you want to make a well transfer through the ATM or bring it in to the branch?

utterance: No we can transfer it from savings over to it.

utterance: OK so in order to open that account I do need to get another security question for you and get a different security answer that you can verify your account when you call in.

utterance: OK.

utterance: It could be a street address, your pets name.

utterance: Let's do a pet name.

utterance: OK go ahead.

utterance: Katie K A T I E.

utterance: OK let me put that in the computer here. Give me just a second.

utterance: How's the weather out there today?

utterance: Oh it's great. How's the weather there?

utterance: It's pretty warm.

utterance: Yeah it's warm here too but it's not too muggy. Thank you for asking.

utterance: Yeah, I also have a problem with my saving account when we get a chance.

utterance: OK, let me finish opening this checking account for you then we can go back and look at your savings.

utterance: OK.

utterance: So the address and phone number for your account that we already have, is that the address and phone number you wanna use for this account too?

utterance: I wanna change the phone number.

utterance: OK, so can you give the phone number that's already listed one more time.

utterance: Great, and then if you'll provide the number you'd like it to be.

utterance: Nine three seven four six three three three eight zero.

utterance: OK let me update that. Just a minute here.

utterance: Thank you.

utterance: You're welcome.

utterance: All right, I have that updated for you and I have the account open, so let me go ahead and tell you that this account has no fees but it does not incur interest either. Is that OK with you? OK. And then you want me to go ahead and transfer the five hundred dollars out. Oh, I'm sorry. You wanted the platinum account is that correct?

utterance: Yes.

utterance: Yes.

utterance: So I'm sorry about that, they it does have a ten dollar monthly fee and it also incurs a five percent interest rate.

utterance: OK.

utterance: Is that still OK?

utterance: Yes.

utterance: OK so let me go ahead and transfer that five hundred from your savings into this new account.

utterance: Is there a debit card and checks with this account?

utterance: Yes, I'll go over that with you here in just a second. All right, I have that money transfer. Would you like the new account number?

utterance: OK.

utterance: Yes.

utterance: OK, do you have a pen and a piece of paper?

utterance: Yes, I do.

utterance: It's eight five two two zero one nine.

utterance: OK.

utterance: And yes this account comes with one books of checks per month for free. And we you will get a debit card in the mail in five to seven days that will work on the account for you. And it will also give you access to your current savings account.

utterance: OK.

utterance: OK.

utterance: How does that sound?

utterance: Sounds good.

utterance: OK. Do you have our online banking setup?

utterance: Yes I do.

utterance: OK, good. So your access to your checking account should be there on your online banking account as of now.

utterance: OK.

utterance: So when you log in you'll see both accounts and you can make changes, make transfers, do wire transfers. All of those kind of things on your online banking.

utterance: OK and the transfer went through for.

utterance: For the five hundred? Yes I did. Yes. So you have a five hundred dollar balance in that new checking account. yup. All right, and you said that there was a problem with your savings account?

utterance: Yes. OK.

utterance: OK.

utterance: Yes, I think that the money should of been a little bit more than what it was.

utterance: OK, well what I would advise you to do is, log into your online banking and you can see that your things transactions are there. Make sure each one is correct and if you're missing a deposit or something that you think that you did you can call us back and file a dispute and we can research that.

utterance: OK.

utterance: How does that sound?

utterance: Sounds good.

utterance: OK. Is there anything else I can help you with today?

utterance: Nope I think that's good.

utterance: All right, well you have a good day. Thank you for calling Intellibank.

utterance: You, too. Bye.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank, this is Rose.

utterance: How can I help you today?

utterance: Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.

utterance: Sure. So you would need to dispute a transaction?

utterance: yes.

utterance: OK. I can certainly help you with that, Kim. I just have to ask you a few questions so I can get into your account and see what we got going on here, OK?

utterance: Sure.

utterance: All right. So is it Kim or Kimberly?

utterance: it's Kim. And my last name is Johns. That's J O H N S.

utterance: All right. Thank you so much. And what is your date of birth, Kim?

utterance: it's April twenty-fourth nineteen seventy two.

utterance: Thank you . And can I please have the number to the account that is in question?

utterance: Sure. Give me one second here.

utterance: Oh, yeah. It doesn't say it right here on the statement. hold on for one moment for me. Let me go grab it.

utterance: OK. Sure. Take your time.

utterance: Thanks.

utterance: You're welcome.

utterance: OK. OK my my account number is seven zero eight five six four, six seven four four.

utterance: OK. Thank you so much.

utterance: And I have to ask you your security question. What is your mother's maiden name?

utterance: Sure. It's Murphy.

utterance: All right. Thank you so much. And what is the dollar amount that we're disputing?

utterance: the dollar amount is fifty seven dollars and eleven cents.

utterance: and the date of the charge on my statement says that it's September third.

utterance: September third? OK. All right. And you're disputing this because you don't recognize it.

utterance: Yes.

utterance: Right. I don't recognize the charge. there on the statement it just looked like it was a couple of letters it. It was I don't know if it that's the actual name of the company that's charging me or not I couldn't find anything associated with it, a telephone number or anything online that's why I was calling you guys, to, you know, dispute it with you cuz it doesn't it it it doesn't even look like a legitimate company, but I'm not really sure.

utterance: OK. It does look like it's international. So right. I I just have to ask you a few more questions before I get this sent over to the dispute department.

utterance: Oh. OK.

utterance: Sure.

utterance: do you know if anyone else has access to your account that could have made this transaction?

utterance: No. No one has access to any of my account information.

utterance: OK. And Do you have any regular membership or subscription fees set up with this account?

utterance: I do have a recurring charge monthly for for Apple. It's a it's. I don't know. It's like for extra storage or whatever. But that actually comes through as Apple each time, so I know it's not that one.

utterance: OK. No worries. Well, what I'm gonna do Kim is take this information that you've given me and I'm gonna go ahead and send this over to the fraud department. and I just need to make sure that we have an updated email on file for you hun. Can you tell me what that is?

utterance: Sure.

utterance: Sure. my my email address on file should be K Johns seven seven seven at Gmail dot com.

utterance: All right. Thank you so much. I'm gonna have to put you on just a brief hold OK? And I'll be right back.

utterance: OK. Thank you so much.

utterance: You're welcome.

utterance: OK, Ms. Johns. thank you so much for holding. So I have submitted this to the dispute department. I thought they were gonna need to speak to you, but they don't. they have all the information that they need. And we'll be contacting you. this usually takes about three to five business days to take care of . So they'll be contacting you by email and also by phone. to let you know what's going on. we do have to put a hold on your account. so that no other transactions or or fraudulent transactions can take place, OK? That hold will be lifted after the investigation is completed. And was there anything that I could help you with today?

utterance: OK

utterance: no that takes care of it. And I'll just wait to hear from you guys you know like you said via via phone or via email. You know, either one.

utterance: OK, Ms. Johns. Well I apologize for this stress. I know this is unfortunate situation when you feel like someone's stealing from you.

utterance: and we will get to the bottom of it for you and contact you soon as possible. And I hope you have a wonderful rest of your day.

utterance: Thank you so much.

utterance: You're very welcome.

utterance: Have a good day.

utterance: You too. Bye bye.

utterance: Bye bye.


utterance: Good Morning, thank you for calling Intellibank. This is Mike. Mike, operator two three four. How can I help you today?

utterance: Hi, I'm Latoya. I'm calling because I lost my card.

utterance: No problem ma'am. If I could just verify some of your basic information to get access to your account, we can see what we can do to help you here today. Could I please use the first and last spelling of your name?

utterance: First name is spelled L A T O Y A. Last name is spelled W A L K E R.

utterance: No problem, ma'am. May I please have your date of birth?

utterance: Date of birth is May fifth nineteen ninety.

utterance: OK, no problem ma'am. May I please have the account or debit card number?

utterance: the debit card number is four three two twenty-four oh four thirty-two fifty-two nineteen sixty-seven.

utterance: No problem. Thank you, ma'am. Also, you have a double security measure on your account. You have a security question what is the street that you were born on?

utterance: it's it should be Broad Street. My address is nineteen forty-four North Broad Street. Philadelphia, P A. One nine one four one is the ZIP code, and my email address is Latoya Walker two nineteen at Gmail dot com.

utterance: No problem ma'am. Give me one second while I access your account.

utterance: OK, the first thing we're gonna do here ma'am, is we're gonna cancel that debit card. So, therefore if any fraudulent activity happens to occur on your account, you are covered up to a million dollars with the insure a lot feature that you have with your account. also they're going to send you out a link to your email stating what you can do and the procedures and steps to follow once you receive your debit card. remember if there's any fraudulent activities you you are protected on your account which is a very good feature that we have. also, it has an overdraft protection for you, so if there's anything that happens Also, your card will be mailed out to the address that you provided earlier and it will be out to your address within seven to ten business days. Within seven to ten business days if you do not receive the card please give us a call and immediately, that way we can get right on it and we'll most likely at that point have you a card expedited out to you Also, if you are near a branch or location, you can come in. you will need to forms of ID and you can get a debit card cut for you that day . is there anything else you would like for me to do ma'am in the meantime?

utterance: Mhm.

utterance: yes yes I noticed that the last time when I checked my account there was a transaction that was coming and I was wondering if it go through and it was a transaction that I approved. It was for Amazon. I bought something on Amazon and I think it was twenty-four dollars. Can you please check to see if it was approved?

utterance: no problem, ma'am, I can do that. could you just do me one small favor?

utterance: Mhm.

utterance: could you give me the date the transaction was made?

utterance: it should of been yesterday on the seventh.

utterance: No problem ma'am, just give me one second while I look up that transaction.

utterance: Mhm.

utterance: No problem ma'am. I do see that transaction on your account and it was approved. did you want to dispute that transaction or?

utterance: No, I was just trying to make sure that it came off the account and that by you canceling my card it wouldn't like cause that transaction to be voided out.

utterance: Well, just to tell you ma'am, that in particular transaction was approved. due to the fact that you are calling in today to report your card stolen, it would mean that any transaction from hence here out, would be deemed as fraudulent activity and it would be declined.

utterance: OK.

utterance: other than that you are like I said you had the double security features here and you have a pretty good security features on your account . thank you for calling Intellibank this is Mike, Mike operator two three four is there anything else I can help you with today ma'am?

utterance: no, that's just about it. Thank you very much for helping me.

utterance: No problem. Thank you for calling Intelli~. You have a blessed day.

utterance: You too. Bye.


utterance: Hello. Thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?

utterance: I sure can, sir. I'm so sorry you're having some difficulties with your phone.

utterance: Yes.

utterance: before I can complete your request I'm gonna need to ask you a few questions about that account. OK?

utterance: OK.

utterance: OK, sir. Can I get your first and last name please?

utterance: Yes. My first name is Dale. My last name is Walker.

utterance: All right. Dale D A L E Walker. Is that correct?

utterance: Yes yes.

utterance: All right, Mr. Walker. Could you give me your date of birth please?

utterance: Yes. Ten thirty-first one nine seventy-four.

utterance: All right, sir. That is ten thirty-one nineteen seventy-four?

utterance: Yes yes.

utterance: OK, Mr. Walker. Could you give me your credit card number please, for authentication purposes.

utterance: Aww man. I don't carry credit cards on me. Is there anything else that you can use in place of that? Anything?

utterance: Yes, sir. You can use your driver's license number. Do you have that handy?

utterance: yes. I should have that handy.

utterance: OK, sir. Go right ahead whenever you're ready.

utterance: All right. Thank you I appreciate you. My driver's license number is six one nine five two four nine six nine.

utterance: OK, sir. To verify, that number was six one nine five two four nine six nine.

utterance: Yes yes.

utterance: All right, sir. Thank you so much. And for security purposes could I get the last four digits of your social security number?

utterance: yes you may. It's seven zero three nine.

utterance: OK, sir. Again that number was seventy thirty-nine?

utterance: Yes.

utterance: OK, sir. Thank you so much. Could you give me the account number for the information you're wanting to update?

utterance: yes.

utterance: Is that your savings account or your checking?

utterance: Yeah, it's.

utterance: My savings.

utterance: OK, sir. Go ahead and give me that account number please.

utterance: Just a minute. Yes. It's five one four eight one nine nine two nine zero.

utterance: OK, sir. Again that number was five one four eight one nine nine two nine zero?

utterance: Yes.

utterance: All right, Mr. Walker. what information were you needing to update again? Did you say your phone number on file?

utterance: Yes, my phone number.

utterance: OK, sir. Were you wanting to replace a number, or were you wanting to add a phone number?

utterance: can I replace this number?

utterance: Yes, sir. Which number were you wanting to replace? I have a home number on file.

utterance: OK. yes so I give you that number you I wanna replace? OK. my number that number I wanna replace is area code eight four seven eight eight seven nine four five six.

utterance: OK, sir. You wanna replace the number on file with eight four seven eight eight seven nine four five six?

utterance: Yes please.

utterance: OK, sir. I sure will. Just give me one moment while I handle your request.

utterance: OK thank you. Oh man. What a day.

utterance: All right, Mr. Walker. I've updated your information on file. Is there anything else I can help you with?

utterance: I believe that is it. I just wanna make sure. Will this be updated quickly?

utterance: Yes, sir. It's going to effect immediately. Would you like more information about our online banking? That way in the future, if you would like, you can just update your personal information at your leisure?

utterance: yes. A little bit please. yes. If you don't mind. If you got time.

utterance: OK, sir. I certainly do. First of all, I can send you some information in the mail. That way you'll have it on print. To verify, your home address is thirty-three forty Pinewood Drive in North Chicago, Illinois?

utterance: All right.

utterance: Yes that's it.

utterance: OK, sir. We can send you some information at that address, but for now I'll just give you a quick run through of what it entails.

utterance: OK.

utterance: OK. You would you would have to go to our web address at Intellibank dot com. You would go to our the home page. It has two tabs in the upper right corner. One tab is for online banking. Once you access that tab, it'll run you through the steps of setting up your own online banking account. Do you have an email address you already have set up, sir?

utterance: All right.

utterance: yes. I already have that on file.

utterance: OK, sir. Well you'll need that email address so that you can actually set up online banking. You can also set up web security or personal security with one of the numbers you have on file, even the brand new number you just gave. That way no one can you know, you'll have to authenticate your account yourself and it'll just make it more secure that way.

utterance: OK. I appreciate that.

utterance: OK, sir. And like I said we'll send this information out to you in the mail today, should get it in about three business days.

utterance: OK. I appreciate that. I feel a little better since I called you.

utterance: All right. Thank you so much, Mr. Walker, for taking your time and patience and giving us a call today. Again my name was Leslie. I hope you enjoy the rest of your day.

utterance: you too, Leslie.

utterance: Thank you. Bye bye.


utterance: Good morning. Thank you for calling Intellibank. This is Summer.

utterance: Hey. Like the season, right?

utterance: Yes, and we are indeed in fact in summer. Are you enjoying the hot weather?

utterance: Oh yeah, I am. Anyways, this is James Peterson.

utterance: Hi James, how can I help you today?

utterance: Well anyways I was hoping you can. I need to update my street address on my savings account.

utterance: OK. Yep, I can certainly help you with that . Just give me one moment here while I pull up my screen.

utterance: Yeah my savings account number is twenty-three seventy nine zero.

utterance: OK. And can I please get your first and last name and date of birth.

utterance: Yeah that's James Peterson and my date of birth is June first of eighty-nine. And my street address is eight oh six East Court Avenue.

utterance: OK. Thank you.

utterance: Des Moines, Iowa. Five oh three one six.

utterance: OK.

utterance: And you have a security question on your account it looks like

utterance: I think it's your favorite shoe size or something?

utterance: yes the the color Sorry. The security question is what is the color of your favorite shoe?

utterance: Yeah, I didn't mean to interrupt. I have a horrible habit of that.

utterance: you know my my wife is always complaining about that. Just butting in before you finish. the color is gold I think.

utterance: Yep. That. That is correct.

utterance: Yeah, it's

utterance: Hawkeye colors.

utterance: Yes.

utterance: They're a good team I hear. OK.

utterance: Yeah I was changing my address from that Court Avenue address to my new one which is East twelve thirteen East Grand Avenue.

utterance: Yeah.

utterance: OK. Give me a moment here to get that updated for you.

utterance: OK. I've got that updated on your savings account. Is there anything else I can help you with today?

utterance: No, no. You've been great.

utterance: OK. Well then you have a wonderful afternoon.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi Daisy. I need to find an ATM ATM closest to me and I also need to update updated some information on my account.

utterance: OK. I'd be happy to help you with that. Let's go ahead and pull up your account. What is your full name and address please?

utterance: Sure. My name is George Emory and my address is one fifty-three Pine Cone Circle. That's in Branson Missouri and ZIP code is five five three two four.

utterance: Thank you George. Can you verify your phone number for me?

utterance: Sure. My phone number it is six one two two two nine three nine zero nine and just in case you need it my email is G Emory at Hotmail dot com.

utterance: Perfect and verify the checking account number for me.

utterance: sure. Could you just give me a second while I go find it?

utterance: Sure.

utterance: OK I've got it. the number is zero zero one six three nine two two one seven.

utterance: All right perfect and just for security what was the name of your first pet?

utterance: Wink.

utterance: Wink OK. You wanted the location closest to you?

utterance: Yeah.

utterance: Closest to Pine Cone Circle, correct?

utterance: yes please.

utterance: OK. So we actually have three locations within one mile of you. I've got an ATM at two twenty-eight Laverne Court an ATM at four ninety-six Macintosh Street. That is inside of a Super America gas station and then we have a non Intellibank ATM at seven forty-nine Hope Avenue and since that's non Intellibank there will be a four dollar non-refundable transaction fee.

utterance: is there a branch location closer to me?

utterance: There is. we have a branch location right around the corner at seven sixteen Jupiter Way. It's hours are Monday through Friday nine a.m. to five p.m. and Saturday ten a.m. to two and it's drive-through is open eight a.m. to six p.m. and Saturdays sorry Monday through Friday eight a.m. to six p.m. and Saturday nine a.m. to three p.m.. Now you said you also wanted to update some information?

utterance: Yes I'd like to update my email address.

utterance: OK. So we have G Emery at Gmail dot com. What would you like to change that to?

utterance: I'd like to change it to G F Emery at Gmail dot com please.

utterance: G F E M O R Y at Gmail dot com.

utterance: Yeah.

utterance: OK I've made that correction. Is there anything else I can help you with?

utterance: yeah could you change my address too please?

utterance: Oh you've moved?

utterance: yes.

utterance: OK and for a complete address change on the account let me just verify your social security number please.

utterance: Sure. It's four two one three eight four four eight one.

utterance: All right and what is that new home address?

utterance: It's one fifty-three Applebottom Way and that's also in Branson Missouri five five three two four.

utterance: OK. Did you wanna know the branch location that was located closest to that?

utterance: yes please.

utterance: OK. One moment while I look that up here.

utterance: OK so the branch location closest to one fifty-three Apple Bottom Way is eight eighteen Main Street East. It's about two miles from your house so it's a little more distance from your old location.

utterance: I do show that there's an ATM right around the corner though at two sixty-eight Pick Street inside the Target Target store there. Are you familiar with that?

utterance: Yeah, I think I know where that is.

utterance: All right and would you like any information regarding upcoming promotions and account offerings?

utterance: no but while I have you on the line could you check my balance for me please?

utterance: Absolutely. would this be your checking or your savings account balance?

utterance: My checking account.

utterance: All right. Your checking account balance is one thousand eight hundred thirty-two dollars and ninety-six cents and there's nothing currently pending so that is a final result. Do you have any other questions or concerns?

utterance: Nope that should do it.

utterance: All right George, you have a good day and thank you for calling.

utterance: You too bye.

utterance: Bye now.


utterance: Thank you for calling Intellibank customer services. This is Shawn. How can I help you today?

utterance: yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?

utterance: the daily withdrawal limit on our ATMs is twenty-five hundred dollars sir.

utterance: Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?

utterance: A wire transfer sir?

utterance: Yes, a wire transfer. Can I do that?

utterance: I could absolutely help you with a wire transfer sir. Can I. Can I have you verify the name on your account for me please?

utterance: OK.

utterance: Paul Butler.

utterance: And your date of birth?

utterance: October thirteenth nineteen forty-one.

utterance: All right thank you sir and for security the name of the street that you grew up on.

utterance: Six seventy-one Redwood Road.

utterance: Thank you sir. I've got your account pulled up. All right and you said this is in Las Vegas where you're transferring to so is that going to be a domestic wire transfer?

utterance: Yes.

utterance: All right and can I get the account number that you want to transfer the money from and the account number that you would like to transfer the money to?

utterance: OK, this is my savings account number. Eight four one two five nine nine four four four and his checking account number is seven three four oh seven zero zero one one eight.

utterance: All right sir and the routing number for that account? For his account, sorry.

utterance: It's nine seven three one four one nine eight nine seven. and the address is one sixty-two Wagon Drive, Athens, Georgia, three zero six oh five.

utterance: All right, thank you sir. I've got that information in here and how much money were you wanting to do that wire transfer for?

utterance: Eight thousand dollars.

utterance: All right, not a problem sir. I can go ahead and set that wire transfer up. Give me just one moment here where I fill out the rest of this form and I will get that submitted.

utterance: Is there a fee for that?

utterance: there will be a ten percent fee for wire transfers sir but the wire transfer will make that money available in his account instantaneously.

utterance: OK, that's good. Well I hope he don't go spend that money, lose it then he will be in a pickle.

utterance: I understand sir.

utterance: I I just need to drive out there and get him.

utterance: Yes sir. Sometimes that that does seem like the only solution, doesn't it?

utterance: I I don't know if you're married or not or got kids but they're hard to keep up with.

utterance: Oh I can imagine sir. All right I've got that wire transfer input for you and if you will just verify the last four of your social security number for me I will get that submitted.

utterance: Three one seven five.

utterance: Thank you sir. I've gone ahead and placed that wire transfer and you can go ahead and notify him that that money should be available in his account right now.

utterance: All right I I appreciate it.

utterance: Absolutely sir. Is there anything else I can help you with today?

utterance: Don't think so.

utterance: All right well thank you for being a loyal customer at Intellibank and there will be a survey, if you hold on the line, to let us know how we did today . And if that is all I will let you enjoy the rest of your evening.

utterance: All right, thank you.

utterance: Thank you. Have a good night.


utterance: Thank you for calling Intellibank. My name is Kelly. How can I assist you today?

utterance: . Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?

utterance: Oh, it's a beautiful sunny day here.

utterance: My wife kept reminding me that I needed to update my account so that's what I'm doing now.

utterance: Certainly Mr. Spring. I'll be more than more than glad to help you with that. Now Mr. Spring, I need to obtain some information from you so we can get your account updated.

utterance: Sure. No problem. Do I have to get my account number? Where do I find that at?

utterance: Yes Mr. Spring. You'll have to provide your account number. You'll find that located on the top right corner of your billing statement.

utterance: OK. Yeah, I see it.

utterance: OK and Mr. Spring may I have your first and last name?

utterance: Joe Spring.

utterance: Date of birth?

utterance: Nine twenty-two nineteen eighty-one.

utterance: Authenticating ID number.

utterance: One six nine eight five two.

utterance: And for security purposes, what is the name of your first pet?

utterance: Toby.

utterance: And your account number?

utterance: Six two two four zero four.

utterance: And Mr. Spring, what type of personal information are we updating today?

utterance: My address.

utterance: May I have your street address?

utterance: One two one two Main Avenue, Seattle Washington two nine eight nine nine.

utterance: OK Mr. Spring. Let me confirm back your information you have provided me with so far. I have the first and last name as Joe Spring. Date of birth nine twenty-two nineteen eighty-one. Your ID number is one six nine eight five two. And the security question was the name of your first pet Toby. And your account number is six two two four zero four. And the type of personal information you're updating today is your address which is twelve twelve Main Avenue, Seattle Washington two nine eight nine nine. Mister Spring, I have updated your mailing address to your account successfully. Would you like any further information on how we can set up an account online for future updates?

utterance: That would be really helpful. Than I could do this myself.

utterance: Yes, Mister Spring. You can visit our website at WWW dot Intellibank dot com and create your account in the top right corner. Make sure you have your account number handy as it will ask for this information while setting up your account. You can also download the banking app for your phone after you set up your account at either Google Play or the Apple Store. Both are free to download and add to your phone or mobile devices.

utterance: Great! Thank you Kelly. What if I wanted to set up a wire transfer? How would I do that?

utterance: Well that's a great question Mr. Spring. You can do that through your account online or you can call the helpline anytime twenty-four seven. You will need to have all the details of the recipient account information, the amount to transfer.

utterance: Well, OK. That's good to know. I didn't realize you guys were twenty-four seven on the helpline.

utterance: Oh yes. We're available twenty-four seven on the helpline so our customers can always reach us.

utterance: That's good. Really good.

utterance: Now is there any other questions or assistance I can offer you today Mr. Spring?

utterance: No. No, I think I'm good. Thanks.

utterance: Well Mr. Spring, thank you so much for being a valued customer of Intellibank and feel fee free to reach out to us anytime, day or night, twenty-four seven and we'll be more than happy to assist you with all your banking needs.

utterance: Thank you! That sounds amazing! I hope you have a really good day.

utterance: Well, thank you so much Mr. Spring and I hope you do too.


utterance: Good morning, Intellibank. This is Amber. How can I help you?

utterance: Yeah, hi. This is Robert Johnson.

utterance: Hi, Robert. How can I help you today?

utterance: Well, I was hoping you can. I'm over here eating mimosas, and having a wonderful brunch at Johnny's.

utterance: Oh, sure. That's a good place. I, I like. I like going there.

utterance: Yeah, they have wonderful mimosas.

utterance: how can I help you?

utterance: Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?

utterance: yep, I can definitely help you with that. I can also let you know of the closest ATM

utterance: Oh, that would be even better, actually.

utterance: Sure. OK, just give me a moment here to pull up my screen.

utterance: Yeah, go ahead. Sure.

utterance: OK, what is the street address that you are currently at?

utterance: Oh, that's at

utterance: Oh, see, let me ask them. Oh, OK, it's twelve thirteen Oscar Lane. San Diego, California, nine two oh eight three.

utterance: OK, give me one moment here while I punch that in. OK, it looks like the nearest ATM is about one mile down the road, and that's going to be at twelve zero one Shell Avenue.

utterance: Oh, OK. Yeah, I know where that is. That's only. I can catch a cab from here, definitely.

utterance: Certainly. Is there anything else I can help you with today?

utterance: no, no. I think you've been really good. Thank you.

utterance: OK, well, if there's nothing else I can help you with, you enjoy the rest of your day, and enjoy your meal at Johnny's.

utterance: I will. Thank you.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. How can I help you today?

utterance: Well, I want to close an account but I also want to open an account.

utterance: OK. How can. let's see I can help you with that. Can you please give me your first name, last name date of birth, and, finally, your social security.

utterance: Well, my name's Jonathan Birch. I was born March fifth nineteen thirty five. My social is five six eight two three one five nine five.

utterance: OK, let's see, which account would you like to close? Checking or savings?

utterance: Savings.

utterance: Fine. OK, what do you want to do with the money once we do eventually close that account? Move it to a new account?

utterance: Yes, just just put it into the new account we're gonna to open.

utterance: OK, and what type of new account were you thinking about opening with us?

utterance: I'd like to open a personal account. A personal a checking account.

utterance: OK, will you want this just in your name or will there be someone else on the account as well?

utterance: Nope, just me.

utterance: OK, great. Well, let's start at the process right now. I need to put you on a brief hold, please.

utterance: OK, thanks for waiting, Mr. Birch. What is the phone number you want associated with this account?

utterance: Four oh five two three five six six eight nine.

utterance: And what would your address be?

utterance: my address will be seventy-six Mercer Way, Raleigh, North Carolina, two seven five one three. I just moved up here. Up here permanently. I'm gonna start a new job here I'm really looking forward to and

utterance: OK, great. I hope it is successful and that your move goes well. and you're happy when you get here. We sure welcoming you to our new area. OK, and let me set up the security questions to protect your account. And so that you can access it later if you need to. What do you want to use for your example? Your first job? Where you were married? First pet? Any of those can be your security choice option.

utterance: Well, , I'll just go with my first job. And it was a delivery driver.

utterance: OK, I will add that to your account. Do you require checks to go along with this account as well?

utterance: yeah I will. How long will it take to get them?

utterance: I will arrange it, but it will take about two weeks approximately.

utterance: That long, huh?

utterance: Unfortunately, that's about the length of time it takes. we have to have the checks produced through a third-party vendor and they have to process it and go through everything in it after we submit the request.

utterance: You know, it ends up taking about that long. hopefully, that will work for you.

utterance: I think so.

utterance: Any other questions, or things I can help you with?

utterance: Well, I can't think of anything. Oh, wait. When will I get my debit card?

utterance: OK, it will arrive in about ten business days. Anything else that you can think of?

utterance: not for now, thanks.

utterance: OK, and if you need any other services or help in any way, please feel free to contact us again Mr. Birch. And we thank you for calling and we hope that you have a wonderful day.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.

utterance: OK I can check on that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: You can call me Jill.

utterance: OK Jill so it sounds like you're saying received a letter and it's telling you that you bank location is closing. Is that correct?

utterance: I mean I'm not sure. I guess that's what is saying?

utterance: OK. Let me check on this for you. What's your account number Jill?

utterance: It's three four six zero two nine nine eight.

utterance: All right. Thank you Jill and can I also get your date of birth?

utterance: March second of nineteen eighty.

utterance: OK Jill your account has a security question. Can you also tell me the city that you were born in?

utterance: I was born in Tucson.

utterance: OK. All right Jill. Let me look through the correspondences on your account and let me see if I can help you understand what you received today. OK so it looks like the Intellibank that you have listed as your home banking branch is moving to a new location and so it looks like they sent you that letter just to inform you move.

utterance: Oh OK so where are they moving to?

utterance: So it looks like the new location will be seven six nine one Holston Road. That seven six nine one Holston. It's Holston S T O N and that's road in Kansas City Missouri but it looks like they actually wouldn't be moving until November fifth.

utterance: So is my branch close in the meantime?

utterance: So it looks like temporary closed the location until they can get moved into the new location. It says that it's closed for a period of about seven days.

utterance: I need to make a deposit like now.

utterance: OK Jill what I can I do I can help you locate a branch close to you that you can utilize in the meantime while you wait for your branch to open with that be helpful.

utterance: yeah that would be really helpful.

utterance: OK let me just confirm some information from you. Is your home address three one four Trip Quick Lane in Kansas City. Is that correct?

utterance: Yeah that's that's my address.

utterance: OK and are you wanting to find a location that's near your home or or your work.

utterance: Yeah preferably near my home.

utterance: OK let me do some quick checking for you.

utterance: Thank you I appreciate all your help. it is it stormy where you are?

utterance: it has been raining here but I'm in the customer service center so I can't see outside right now. We don't have any windows in here. is it stormy where you are?

utterance: It's been storming here all day. I mean I've I heard that there's lots of flooding in some areas too but it's it's literally been raining and storming about six a.m. this morning

utterance: Oh I I do know that earlier when I was heading in and it was just raining there was a lot of high spots on the road from the water. so hopefully it's it's not getting worse out there.

utterance: Yeah I live down by the riverfront and when the water gets so high it sometimes its it worries me that it's gonna flood my condo so it's a little nerve wrecking sometimes.

utterance: I I can imagine. well Jill you you make sure that you stay safe OK and keep an eye on those water levels.

utterance: I will. Thank you.

utterance: OK Jill so I did find a location that looks like it's pretty close to you. Do you have a pen and paper? I'll give that address to you.

utterance: Yeah do go ahead?

utterance: OK so the one that I found is one Ward is the one Ward financial building. It looks like it's in the district right behind your condo. the address for that one is nine zero eight Ward Street. It's nine zero eight Ward Street and it's Kansas City as well. And when you enter the building it looks like you would go to the second floor or there's also in the elevator there should be a button that says Intellibank on it. It'll have the Intellibank logo. If you press that the button with the the button in the elevator with that logo on it it should take you straight to our bank.

utterance: Oh OK. Do you know what the parking is like down there? and my stimulator have a drive through option in as well.

utterance: Yeah so there is a parking garage under the building that you can access from the Ward Street. if you take the parking ramp up there are also three drive through teller options located within that parking garage on the third floor from Intellibank.

utterance: OK. that's really close then Maybe I'll start using that one instead of my home one that makes more sense right I mean If I was using location not always end up going to that place next to it it's like a little shoe store whenever I use that old location I consistently use that one the little strip mall though with the shoe store. I end up spending like a ton of money so this branch seems like it's a lot better. I mean definitely be easier on my pockets for sure.

utterance: I could totally understand that. if you like me to I could change this to your home bank branch if you like me to do that on your account.

utterance: no. Could you just wait I wanna I wanna check out that new branch and make sure that's open and I mean even though it's a little farther from the shoe store right now anyways I'd like to just check it out make sure that's what I want fit wise long term.

utterance: OK no problem. If at any time you decide you wanna change just let us and we can do that over the phone for you. Was there anything else I can do for you today?

utterance: Yes just one more thing. Can you tell me highlight the old address is open?

utterance: Yeah real quick here. so it looks like that location has hours Monday through Friday from eight a.m. until five p.m. and then Sundays nine a.m. to twelve I'm sorry Saturdays and Sundays it has nine a.m. to twelve p.m..

utterance: Oh OK that's perfect. Thank you so much.

utterance: No problem Jill. Thank you for choosing Intellibank. You have a great day.


utterance: Good afternoon. This is Rose at Intellibank. How can I help you today?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: I'm doing great! Kim sorry I almost said your my name back to you.

utterance: It's been a long day huh.

utterance: It has.

utterance: Well hopefully it's over for you soon.

utterance: It will be, thank goodness

utterance: Good.

utterance: Thank you.

utterance: well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.

utterance: Oh certainly. I can definitely help you with that. I just have to ask you a few questions so that we can get into the account that's in question . And, what type of account are we checking today?

utterance: sure it's a checking account.

utterance: All right. OK so I know you said your first name is Kim and that's not Kimberly correct?

utterance: Right, just Kim.

utterance: OK and what's your last name?

utterance: and my last name is Johns that's J O H N S and my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Awesome thank you. I was just gonna ask you that.

utterance: it figures. I been through this before with you guys.

utterance: No worries. All right, I need to ask you your security question Kim. What is your mother's maiden name?

utterance: Sure, it's Murphy.

utterance: All right, thank you so much. And, let's let's see here I will need your account number.

utterance: OK. Hold on for one moment lemme grab that for you.

utterance: Sure.

utterance: OK. OK, my my checking account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you so much and bear with me just a second. We've been having issues with our internal server today. So that's probably why you weren't able to get the balance online cause we've had call we've had callers all day talking about the issues online. So I completely understand.

utterance: Oh OK.

utterance: Yeah, bear with me just a moment.

utterance: All right it looks like it's finally back up. OK, so the account balance Ms. Johns is three thousand and eleven dollars and twenty-two cents.

utterance: Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?

utterance: I sure can. I certainly can. Bear with me just a moment while I clear out my screen and get to your other page here. Can you please provide me with your savings account number?

utterance: Sure. It's one one two one zero zero zero five nine four.

utterance: Thank you ma'am. OK Ms. Johns and what is the dollar amount that you would like me to transfer over from your checking to your savings?

utterance: I'm gonna transfer five hundred dollars please.

utterance: Five hundred dollars even.

utterance: Right.

utterance: OK, bear with me just a moment why I set that up for you.

utterance: All right Ms. Johns, I set that up. I've transferred five hundred dollars even to your savings account . Also sent you a confirmation receipt to your email that we have on file. Do you mind checking that for me just to make sure that you got it?

utterance: Oh yeah absolutely lemme check here.

utterance: OK.

utterance: well I keep trying to refresh it. But because I was having issues checking my account earlier it may actually be my my phone. Phone service or whatever that's having the issue. if I don't get the if I don't receive it within the next couple of minutes I'll give you all a call back.

utterance: OK hon I completely understand and I'll be here until six p.m. so please feel free to call back and ask for me specifically. Again my name is Rose and It looks like our I just got a a notification that the online banking portal has been fixed. So would you like any information on that? so that it would be easier for you to do this online.

utterance: Next time. Oh no that's OK. I I already know how to do it. That's usually what I do. I just couldn't access it today.

utterance: OK, no worries . Well Ms. Johns, it was a pleasure helping you today and as a part of the Intelli family we'd like to thank you for your loyalty and also your business. And I hope you have a wonderful rest of your evening.

utterance: Thanks you too.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Nathan. How can I help you today?

utterance: my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.

utterance: All right, Mr. Payton. I can certainly help you try and get to the bottom of that today.

utterance: Can I go ahead and get your date of birth and the last four of your social security number, please?

utterance: May fourteenth nineteen seventy-one.

utterance: And social security number is one six eight four.

utterance: All right, Mr. Payton. Thank you for that information and then I see that you have the extra security on your account so If you could go ahead and verify the answer to this question what is the name or what is the make and model of your first car?

utterance: A nineteen seventy-four Vega.

utterance: Can you please give me the make of that car, Mr. Payton?

utterance: It's a Chevy.

utterance: Thank you so much, Mr. Payton for confirming that.

utterance: All right. Let me pull up your account here and that was. You said this was on your checking account. Is that correct?

utterance: That is correct.

utterance: All right and what was the date of that transaction?

utterance: September the twelfth of this year.

utterance: Nineteen or twenty twenty-one.

utterance: All right, Mr. Payton. I do see a few transactions on that date.

utterance: can you verify what the total was on that transaction?

utterance: Ninety-eight dollars and six cents.

utterance: All right, yes. I do see that transaction here.

utterance: it looks like it was a online purchase do you remember purchasing anything for around that amount on that day or it could been up to three to five days prior to that date.

utterance: I can't think of anything.

utterance: All right.

utterance: Has your card been in your possession, Mr. Payton?

utterance: Oh yeah been in my wallet.

utterance: OK and does anyone else possibly have access to your card or your account information online?

utterance: Not that I'm aware of.

utterance: OK. let me see here if I can see where this transaction was processed through. It looks like it's showing up under a company called American Woodworker. Does that happen to ring any bells?

utterance: Woodworking? No. I don't do woodworking so I won't have any need for that.

utterance: Somebody must have hacked in to my computer or something.

utterance: All right, Mr. Payton. Well, I can certainly escalate that if you would like to report it as a fraudulent transaction.

utterance: yeah, I would and I also need to find an ATM around close to me.

utterance: All right. Let me go ahead and get that escalated and mark as a fraudulent transaction so our investigations team can reach out to you.

utterance: And begin their process.

utterance: All right. I've got that take care of and they will begin their process and a temporary credit will be placed on your account for ninety-eight dollars and six cents.

utterance: OK. I appreciate it. But I need to find an ATM. I need some money.

utterance: All right, Mr. Payton. I can certainly help you with that. If you could provide me with your the address you are at for the location of where you would like to find an ATM nearby?

utterance: One sixty-two Wagon Drive Athens Georgia.

utterance: Three oh six oh five.

utterance: OK.

utterance: Mr. Payton, I see that there are a few branches or a few ATMs near to you. Would you just like the closest one or would you like me to list all of them for you?

utterance: Give me the closest one.

utterance: Absolutely. The closest one is going to be at six seventy-one Redwood Road in Athens Georgia.

utterance: OK.

utterance: That sounds great. That's not too far away from me about three miles.

utterance: All right and it does appear that one is one of our twenty-four seven ATMs so you can feel free to stop by there anytime of the day or night to access your account and access your funds.

utterance: All right. That sounds great.

utterance: Absolutely, Mr. Payton. Is there anything else that I can help you with today?

utterance: no. you said you'll just put the money back into my checking account or my checking account.

utterance: yes, sir. There will be a temporary credit to your account pending the fraud investigation.

utterance: OK. That sounds great.

utterance: All right and is there anything I can help you with today, sir?

utterance: I don't think so.

utterance: All right. Well, thank you so much for calling Intellibank and you have a great day.

utterance: All right. Thank you.


utterance: Hello and thank you for calling Intellibank. My name is Cathy. How can I help you today?

utterance: Hi. This is Laura Winters and I would like to get some questions answered about checking accounts.

utterance: Absolutely! What kind of questions did you have about checking accounts with us?

utterance: Well, I would like to know first of, what the fees are.

utterance: Absolutely. we do have a couple fees associated with our checking accounts. We do require fifteen minimum charges to come out of the account.

utterance: each month. Otherwise, there is a four dollar ninety-nine cent fee assessed to you. We do also non-sufficient fund fees that are thirty-four dollars and ninety-nine cents per item.

utterance: if any checks that are deposited into the account, if they are returned for non-sufficient funds funds, there is a five dollar fee to you.

utterance: OK. So in order to not pay the four dollar and ninety-nine cent fee would I have to have. Would that fee deposits and checks or or.

utterance: actually just charges coming out of the account specifically as withdrawals or through your card or anything automatically set up to clear the account.

utterance: Oh OK.

utterance: And do you have interest on the checking account?

utterance: Actually, we have a promotion going on right now for the next six months.

utterance: The first five hundred dollars that you deposit in the account will get a zero point five percent interest rate.

utterance: Anything beyond that point will be at our regular rate of zero point zero one percent.

utterance: Oh great. OK.

utterance: And how much will it cost me to order checks?

utterance: Actually, it is free for our members to order checks through us.

utterance: Oh how wonderful. Well, in that case. I I want to open an account with Interbank.

utterance: actually, I'm so sorry. We are Intellibank not Interbank.

utterance: Oh so sorry. OK. Well OK. I wanna open a checking account with Intellibank.

utterance: Absolutely. I can go ahead and start the application process over the phone here for you. I just need to collect some information.

utterance: first things first. If I could please have you repeat your first and last name for me, please.

utterance: OK. It's Laura Winters.

utterance: Wonderful. Thank you so much and Ms. Winters if I could please have your full social security number, please?

utterance: OK. It's three seven eight three nine eight five seven seven.

utterance: Excellent and if I could also have your date of birth please.

utterance: Four five nineteen fifty-five. That's April fifth nineteen fifty-five.

utterance: Excellent.

utterance: All righty and we if I could also have your current address, please.

utterance: Seventeen fourteen milbye bye. Oh wait a minute. Wait a minute. I'm sorry. I just moved.

utterance: Actually, our old landlord was kind of a funny person and they raised the rent on us and we had to move and so anyway. Let me get the let me just go double check what our address is now.

utterance: Not a problem. Take your time.

utterance: OK. Just a second. I've only gotten one piece of mail here. I know I have it. Just a second.

utterance: OK. My address is nine eight seven South Papa Drive and that's in Pueblo, Colorado eight one zero one three.

utterance: Wonderful. Thank you and what is the best call back number for you?

utterance: area code seven one nine two one five two six nine nine.

utterance: Excellent and what email address did you like to have associated with your account?

utterance: Lauralynn at SuperMail dot com. That's L A U R A L Y N N at SuperMail dot com.

utterance: Excellent. Thank you.

utterance: And we will also need to establish a security question and security answer for your account. You'll just use this any time you call in to the call center to verify your identity. we have a couple different options for you to select from for security questions.

utterance: Some of the more popular ones are what is your mother's maiden name. What street did you grow up on or what was the name of your first grade teacher. Would you like to select from one of these options?

utterance: I'll take what street did I grow up on. Saint Johnson Street.

utterance: Excellent. Thank you so much. Let me go ahead and just add some of your information into our system here.

utterance: OK. So how is your day going?

utterance: Oh, thank you so much for asking. I'm having a wonderful day so far. How's your day?

utterance: Well now that I'm getting a checking account open, it's going great.

utterance: I'm so glad to hear that. Well, I have gone ahead and started the application.

utterance: In order to finalize your account, we do need you to come into one of our branches to sign. it looks like the closest branch that we have to your address is at fifteen hundred East Bradley Avenue in Pueblo, Colorado eight one zero one three. We look forward to seeing you at your earliest convenience to come and sign.

utterance: OK. Thank you.

utterance: You're welcome. Thank you so much for calling Intellibank and you have a wonderful rest of your day.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you today?

utterance: Hi, Rose. My name is Kim. How are you today?

utterance: I'm doing pretty good, Kim. Thank you so much for asking.

utterance: I am I'm calling because I need to locate a branch near me. I am actually out of town. I am not near home. I'm actually visiting family down in Florida in Saint Augustine. it's been beautiful here, but I am not, I am not familiar with the area . And I keep having all kinds of issues with my cellphone freezing up and I was looking for a branch, you know, an ATM so I, I so I could draw some money out, and I I'm stuck. So excuse me since my phone's not working, that's why I figured I'd give you a call.

utterance: Sure, I can help you with that. You said you're down in Saint Augustine?

utterance: Yes.

utterance: What a beautiful, beautiful place. I absolutely love it. I vacationed there recently and I'm ready to pack up and move.

utterance: Yes. It is quite beautiful. I think lots of people have been along that, thinking along those same lines. They've had a whole lot of people move in lately .

utterance: Yeah, it's it's a very very unique little town. And I just really love how everyone's so nice and it's just a very go with the flow vibe. And the beach is just absolutely gorgeous. I love it. I've never been to a beach that had rocks on it before. There were some rock formations that I thought were really beautiful. I just need to get a little bit of information from you. OK?

utterance: Sure.

utterance: What is the street address that's close to where you are? Or I mean, excuse me. Where's the street address that you're at so I can find a branch closer to you?

utterance: I am out, let me see, let me try and figure out what is the closest thing near me.

utterance: Sure.

utterance: See here.

utterance: Give me one second here.

utterance: Take your time.

utterance: I'm just looking up the the restaurant that I'm at. That way I can pull up their address. Oh, here we go. OK, I am at forty-six Avenida Menendez Street and that's Saint Augustine. the ZIP is three two zero eight four. the spelling of that is A V E N I D A.

utterance: Oh, it's not worries.

utterance: OK, so we need something close to Avenida Street.

utterance: Avenida Menendez.

utterance: Avenida Menendez. Street. OK, thank you.

utterance: Street.

utterance: Yeah. It's quite a mouthful.

utterance: Yes indeed it is. I don't know if you can do it by the ZIP code, the two three zero eight four.

utterance: OK, let's see what I can find.

utterance: OK, so I have one at one forty-six King Street. It's actually in the Carmelo's Pizzeria and that seems to be pretty close to you.

utterance: let's see here. There's also another one that's also pretty close. seven nine zero North Ponce De Leon Boulevard. That's also really close to you, too. The first one I gave you is within walking distance.

utterance: OK. Perfect.

utterance: OK.

utterance: OK great and while I have you can I check my account balance with you, please?

utterance: Sure you can definitely do that. I just have to get some other information from you. OK?

utterance: Sure.

utterance: what's your last name, Kim?

utterance: It's Johns, that's J O H N S. And my date of birth is April twenty-fourth, nineteen seventy-seven.

utterance: Thank you so much. And then, also, can you give me your let's see your account number. Sorry, just drew a blank.

utterance: Oh, no worries, no worries. Let me see here. Grab that for you. OK, my account is one one two one zero zero zero five nine five.

utterance: All right, thank you so much. And, I just have to ask you your security question. What is your mother's maiden name?

utterance: it's Murphy.

utterance: Looks like you have three thousand and eleven dollars and twenty-two cents in your account.

utterance: OK, great. Thank you so much. I really appreciate your help today.

utterance: Oh, you're so welcome, Kim. I hope you have a wonderful time in Saint Augustine. Tell it hello for me.

utterance: Thank you so much. I'll do that.

utterance: All right. Well, was there anything else I can help you with today?

utterance: No, that's everything. Thanks a lot.

utterance: You're very welcome. Have a wonderful rest of your day.

utterance: Thanks, you too.

utterance: Bye bye.


utterance: Hey, how you doing? I had just called, my call dropped. I was trying to close my account. I don't know if it went through or not though.

utterance: All right. thank you so much for calling Intellibank . My name is Ashley. I will just have to start off by getting some personal information from you to verify your account information. Number one, may I get your name?

utterance: My name is Joe William.

utterance: Awesome, and what kind of account are you calling for?

utterance: I'm calling cuz of my checking account. I'm sorry.

utterance: OK so you're calling in regards to your checking account.

utterance: Yes.

utterance: Mr. Joe Williams.

utterance: Yes.

utterance: Awesome. And your birthday?

utterance: My birthday is April the first, nineteen ninety-one.

utterance: April first?

utterance: April the first, yes.

utterance: That's my brother's birthday!

utterance: Your brother's, really?

utterance: Yeah, well look at that! Never met anyone with the same birthday as my brother.

utterance: Wow!

utterance: Wow, how old is he?

utterance: He's actually sixty-five years old. Yeah. Probably the first one with that birthday that I know. All right, and your card number?

utterance: Sixty-five? Wow.

utterance: Card number is six eight two one five six eight one two one three one zero six nine one.

utterance: All right, and that card number was six eight two one five six eight one two one three two zero six nine zero.

utterance: I'm sorry, it was two one three one then the third one.

utterance: Two one three one. Got it. And zero six nine zero.

utterance: Yeah. Yes.

utterance: Yes. Oh six zero six nine one. I'm sorry.

utterance: All righty, zero six nine one. Sorry about that. And for security purposes, we're gonna have to ask you about your security question which is what is the name of your first pet?

utterance: Sparky.

utterance: Sparky?

utterance: Yeah.

utterance: Well now I have to hear the story behind that, sir. Come on, tell me how you came up with that one.

utterance: Well I have a young dog, he's like three months old, and he always get into so many trouble. He will just go through the trash, he will mess up my pillow cases and couches and so I just decided to name him Sparky because of his personality. You know? He just always seem to you know not. Always get in trouble and stuff. Always just causing a nuisance to my life.

utterance: Well sounds like you may wanna get rid of Sparky then, huh?

utterance: he's a good dog though, he's a good dog. All right? I got him from a shelter, a animal shelter.

utterance: Oh so he's just getting adjusted.

utterance: Yeah.

utterance: Aww I can understand that. All righty. And may I ask what's the reason for closing your checking account with us?

utterance: actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.

utterance: All right. Well did you ever consider calling us and seeing if we can up your interest?

utterance: it's before I had just got off the phone with one of the tellers and they said they was unable to up my interest.

utterance: All right. Well I'm so sorry we weren't able to accommodate you, sir. may I have your checking account you would like to transfer this fifty dollars to information?

utterance: Yes. the routing number is zero eight two zero zero zero five four nine zero two one five six one three three five zero one.

utterance: OK, so for the routing we have zero eight two zero zero zero five four nine.

utterance: Yes.

utterance: And for the account number we have zero two one five six one three three five zero zero.

utterance: the last digit is zero for the account number.

utterance: OK, that's what I said.

utterance: OK.

utterance: Five zero zero.

utterance: Yes. Oh five zero one, ma'am. I'm sorry. Five zero one.

utterance: So I got.

utterance: OK so I'm gonna have to ask you to completely repeat the entire account number.

utterance: It's zero two one five six one three three five zero one.

utterance: OK, perfect. I got it right here, sir. All right, so that was zero two one five six one three three five zero one.

utterance: Yes.

utterance: Awesome. All righty, just give me a brief moment while I process that information for you.

utterance: OK.

utterance: All right.

utterance: Transferring fifty dollars to your new bank and closing out your old account. All right, sir. your account has been closed out, and your fifty dollars is transferred to your new account. Is there anything. Last thing, is there anything else I can help you with?

utterance: yes. I was actually wondering, are you guys hiring in any department of yours?

utterance: Yes we are, Joe. I'm so surprised you you asked. we are hiring for call center positions. We're also hiring for positions such as in person bank tellers. So if you are interested, you would just go on our website at Intellibank dot com, go to careers, put in your state, put in your city and the location in which you're interested in working, and from there you will see all of our opportunities listed. I do think for you you will be a perfect fit for a call center, you have such a lovey voice.

utterance: Oh thank you, thank you very much.

utterance: You're welcome. And I'm so sorry to see you go, sir. I wish you would've kept this account open for Sparky, but maybe you'll be back later to open a new account for him.

utterance: I might consider that.

utterance: I think that would be a great idea, sir. You have a you have a great day.

utterance: Thank you.