utterance: Thank you for calling Intellibank. My name is Janine. How may I assist you today?

utterance: Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.

utterance: OK, sure, Mrs. Murphy. I'd be happy to assist you today. just let me get a couple of pieces of your personal information to verify you over the phone and then we'll get started.

utterance: OK.

utterance: Again this is Intellibank not Intel bank so I just want to make sure you are calling the right place.

utterance: Oh.

utterance: OK.

utterance: Oh, yes. OK. I'm sorry. Intellibank. OK.

utterance: OK, so your full name again, please.

utterance: Sandra Murphy.

utterance: OK, thank you, Sandra, and what is your date of birth?

utterance: March twenty-fifth nineteen fifty-nine.

utterance: Thank you. And can you verify your mother's maiden name, please?

utterance: Yes, it was Brown.

utterance: Brown, thank you, and the last four digits of your social.

utterance: Nine eight five two.

utterance: Great. Thank you for that, Mrs Murphy. I will get back to that letter in just a moment here. Now it looks like you have a couple of different accounts. Which one are which one do we need to look at specifically? Do you happen to have that account number handy?

utterance: Oh, I gotta run upstairs and get that. Can you hold on a moment?

utterance: Sure thing.

utterance: OK.

utterance: Gee, I'm having a little trouble finding it. Let's see Oh, OK. Yeah, yeah. I think.

utterance: OK.

utterance: I've got it here.

utterance: OK.

utterance: OK, I've got I've got the number. Are you ready?

utterance: I'm ready. Yep.

utterance: OK, it's two three one dash four four seven dash eight nine seven nine.

utterance: OK, perfect. Yup. That looks like your checking account number. Would you like to know your balance?

utterance: Well, sure, as long as I've got you on the line. Are you able to tell me that?

utterance: Yeah, no problem.

utterance: OK.

utterance: looks like it's eight hundred five dollars and forty-two cents.

utterance: Oh OK. OK. That's, I believe that's just what I thought it was. Thank you.

utterance: Sure. Now, were you calling about that letter? or did you have other specific account-related questions or were you interested in perhaps opening a new account today?

utterance: Well, the holidays are coming up and I was thinking to maybe get a separate account going for some gift buying. I've grandchildren now and I could use some you know, some extra little money squirreled away to get them some nice gifts. So do you have anything along those lines that I holiday accounts or whatnot?

utterance: Yeah, well we have a couple of different options for saving accounts. So, if this is an account you're looking to just set money aside with. a regular savings that you have access to all the time without penalty and just a hundred dollar minimum Is something that might work for you. Or were you perhaps may be looking to open an account with the grandchildren? With their names on it and have it specifically dedicated to them?

utterance: No, I was thinking more just for me for gift buying for them and for other family members too.

utterance: OK.

utterance: Yeah and do you have different ones that maybe have different yields or, you know, lack of penalties or what not?

utterance: sure, definitely. Well, the very basic is our regular savings account like I mentioned with the hundred dollar minimum. I guess it kinda depends on how much you plan on keeping in there. And again how much access you want to be able to have with the account. If this is something you are going to need to make transfers with from your checking and other accounts often. We need it to be flexible so we can't tie it up in a CD or anything like that. but we do have some accounts that earn a little higher interest rather than the regular savings account but they do require a higher minimum balance so how much money were you wanting to set aside in this account?

utterance: I can open it with a hundred and fifty and just be able to access it when I need and of course right before you know, right before Christmas I'll probably use most of it. Do I need to keep some in at all times?

utterance: you do. If it goes to a zero balance it will automatically close. So, you want to keep some money in there. It does have a hundred dollar minimum like I mentioned So if it dips below that before the statement cycles for the quarter then there is a five-dollar charge. So, you kinda wanna avoid that. we would probably need to go with that regular savings like I mentioned. The next bump up has a five hundred dollar minimum so if you're just starting with, you know, that hundred and fifty dollar amount, that's perfectly fine. But I think the regular savings will be most suitable for what your intentions are.

utterance: OK.

utterance: OK, perfect. Let's go with that one.

utterance: OK, sounds good and will you be the only one on the account?

utterance: Yes, I will.

utterance: OK, easy enough. And so so you said you have some grandchildren. Are they new? Are they babies or how old are they?

utterance: Great.

utterance: The youngest one is one and the oldest is ten. There are five of them.

utterance: Oh, wow. So you have quite a few so this isn't a totally new thing but congratulations that sounds like a nice family.

utterance: Thank you.

utterance: Yes, we're very happy.

utterance: Great. Well, I just need to do a few more things on my end. I think I got your starting account amount you wanted. This will be all tied online so you can see this along with your checking and other accounts in your online profile very easily. I'm just going to mail out some paperwork for you to sign and return back to us in a prepaid envelope at your earliest convenience. We will need it back within sixty days of today. And that should take care of everything. Is there anything else I can help you with today?

utterance: No, you've been quite helpful and I appreciate it. I'll look for that letter in the mail.

utterance: Great. Thank you, Mrs Murphy, have a wonderful day and a early Merry Christmas.

utterance: Oh, thank you. You too.

utterance: Thank you. Bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Hello good afternoon this is Veronica Green from Intellibank. How may I help you please?

speaker_role: Customer

utterance: Veronica how are you?

utterance: I'm very well and you?

utterance: How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?

utterance: OK.

utterance: And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.

utterance: OK. let's talk about you opening an account with us.

utterance: OK.

utterance: we have a savings account and checking account.

utterance: Mhm.

utterance: The checking accounts basically give you instant access to your credit card or debit card.

utterance: OK.

utterance: But then you have an annual interest rate of about two percent.

utterance: All right.

utterance: Then you have your your savings accounts. and the savings account doesn't give you access to your account. You don't have a credit card or debit card immediately. It takes you about three to six months for you to be able to fully access the account. But then it has an interest rate of about five percent per annum. and opening a checking account will cost you twenty dollars. a savings account could cost you like ten dollars. So which one would you want to open with us?

utterance: Hmm hmm hmm hmm hmm hmm What do you think? I think I will go for the savings account right now. Ten dollars. That means that's better for me. So how much to open this savings account?

utterance: OK. you have to give me basic information.

utterance: Mhm

utterance: Your date of birth please? Sorry Your first and last name?

utterance: OK.

utterance: My first and last name. Are you talking about my my maiden name or my my name directly, right?

utterance: Yeah, your name directly.

utterance: OK. My name is David.

utterance: OK. Your last name?

utterance: David Stevens.

utterance: OK. Mr. Stevens. Can you give me your date of birth?

utterance: February twenty-fourth nineteen seventy-nine.

utterance: OK. Mr. Stevens can I have any authentification number like your social security number or your driver's license number any one?

utterance: I think I have that right here. let me check OK I have the my social security number. It's right here. It's four five two.

utterance: OK.

utterance: Six one four.

utterance: OK.

utterance: Nine eight three.

utterance: OK.

utterance: Yeah.

utterance: you said this is for a savings account right?

utterance: Yes.

utterance: All right. security questions.

utterance: OK.

utterance: you have to tell me your mother's maiden name.

utterance: the maiden name, are you talking about her last name cuz her last name is Mary. I don't know about the maiden name. Do I don't know where is this her name you're talking about like her name is or is it the the the surname or middle name Mary and Stella or something I don't know which which you are talking about.

utterance: OK just give me the last name

utterance: Her last name.

utterance: Her last name right?

utterance: Yeah.

utterance: Is Mary.

utterance: OK. All right that would do just fine so your account number. I don't know. Do you have a pen to pen it down? right now? It has been sent to your email, however. But I will just call it out for you.

utterance: Yes, I do. I do have a pen.

utterance: OK.

utterance: so it's zero two.

utterance: Zero two?

utterance: zero four.

utterance: Zero four.

utterance: one zero.

utterance: One zero.

utterance: Two two.

utterance: Two two.

utterance: Zero one.

utterance: Zero one. OK I have that right now. Yes I do have that right now. OK. that's given.

utterance: OK.

utterance: Yeah, I I also want to ask another question before how do do do this online banking issue? Cuz you know I know you guys do online banking right? You have your online website and all that. I really want to know how I can that can be useful to me and I want to use that so if previous transactions and all that if wanted to .

utterance: OK. For online banking you can check our website.

utterance: Mhm.

utterance: At WWW dot Intellibank.

utterance: OK.

utterance: Dot com.

utterance: OK.

utterance: And you can also have a mobile app downloaded on your mobile phone so that you can easily access your account and make transaction as you wish.

utterance: OK. OK. That's good. All right. I. I think Yeah but you know I have, like I told you, I have two issues. What about my credit card that's that was stolen. How do I go about that cuz I really want to get all this done. You know that was a you know that that was a current account. from that card so I want to like see what's gonna happen. you know that that why I'm trying to open a savings account.

utterance: All right.

utterance: OK.

utterance: OK. Can you like tell me the dates of loss or the dates your card was stolen or lost?

utterance: Yeah it was just four days ago. This was on the seventh of September.

utterance: OK.

utterance: Four years ago. Yeah.

utterance: Can you give me your card number?

utterance: Card number? Yeah, I think I have that in my wallet. wow wow wow. OK. OK. Six seven eight nine one.

utterance: Mhm.

utterance: Five five three five five.

utterance: OK.

utterance: Four two one eight seven two.

utterance: All right. Sorry, I'll have to go through your personal information again. can I make you recall your first and last name please?

utterance: Told you. Stevens. Moses Stevens.

utterance: OK. Your date of birth?

utterance: February nineteenth nineteen seventy-nine.

utterance: Your social security number?

utterance: OK. Three four two.

utterance: OK.

utterance: One eight nine one.

utterance: OK.

utterance: Two two.

utterance: All right. Can you give me the name of your first pet?

utterance: OK. Is that really necessary?

utterance: Yes.

utterance: Just to know if it's my card right?

utterance: Yes.

utterance: OK. Bruno is the dog.

utterance: OK. This card that was stolen is it against for a savings or a checking account?

utterance: It's a checking account. I just opened a savings account right now. So the checking account I'm doing that for.

utterance: All right. Just canceled your card.

utterance: OK.

utterance: And I'll have a new one issued to you.

utterance: OK.

utterance: can you confirm the address to which your card can be sent?

utterance: One one five three North Formosa Avenue.

utterance: All right. All right. you can activate your card by checking in on the website like I said.

utterance: OK.

utterance: Or downloading the mobile app. Or you can also visit any of our branches.

utterance: OK.

utterance: All right. Have a good day. Thank you very much.

utterance: Thank you very much.

utterance: And thank you for your hospitality.

utterance: All right.

utterance: Bye.


utterance: Good evening, thank you for calling Intel Banking hotline, how may I help you?

utterance: Hi yes, I'm interested in doing a wire transfer.

utterance: sure, not a problem. May I have your first and last name please?

utterance: Of course. Mariah's my first name, Carey's my last.

utterance: OK Miss Mariah. may I have your date of birth please?

utterance: You may, it's eleven eleven nineteen seventy.

utterance: OK Miss Mariah, that's great. is there any way you can verify either your account number or your social security number for me please?

utterance: Yes, I can give you my account number.

utterance: OK, go ahead.

utterance: Four six one three five six.

utterance: OK. Perfect. And for security purposes, may you please provide me with either your mother's maiden name or a maybe a street you grew up on?

utterance: Of course, I can give you the street.

utterance: OK please.

utterance: The street is Chariot Circle.

utterance: Perfect. OK so you said you're interested in doing a wire transfer, is that correct?

utterance: That's right.

utterance: Perfect. OK, may I please have the withdrawal bank account number that you're gonna be doing this transaction with. Was that the five six one I believe you said? The ending of it?

utterance: Yes. The three five six?

utterance: Yes.

utterance: Yes.

utterance: Perfect, OK. And how much money are you willing. Are you willing, I apologize. How much money are you going to withdraw from that account to to the wire transfer?

utterance: Seventy-five hundred.

utterance: OK, that's not a problem. And will this wire transfer be domestic or international?

utterance: Domestic.

utterance: Perfect. OK, well now I just need two more pieces of information regarding this fire transfer.

utterance: OK.

utterance: I'll need the deposit routing number for the account the money is going to.

utterance: OK, whenever you're ready.

utterance: I'm ready.

utterance: OK, it's zero zero one one two three four one nine one.

utterance: Thank you so much. May I also have the deposit account number please?

utterance: Of course. It is four four five five six six seven seven nine six.

utterance: OK thank you so much Mrs. Mariah Carey. OK, I just wanted to see. Let me just go ahead and get this in my computer and just give me one brief moment while I put this in and make sure everything goes through.

utterance: You got it.

utterance: Thank you so much for your patience.

utterance: No problem.

utterance: OK Mrs. Mariah Carey, I was able to get that wire transfer done for you. Do you have any other questions? Or any concerns?

utterance: Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.

utterance: Oh that's not a problem, I can help you. I apologize, you know how kids can be. What was that question again, I apologize. Can you repeat that?

utterance: I just wanted to find the nearest branch to my location of residence.

utterance: Oh sure, not a problem Miss Mariah Carey. May I please have your address starting with the your street.

utterance: Of course. It's forty-seven sixty Chariot Circle and the city is Green Acres. State, Florida. My ZIP code is three three four six three.

utterance: Awesome, Thank you much Mrs. McCarey, you're right on the ball.

utterance: You're welcome.

utterance: OK Miss McCare. Miss Mariah Carey. Sorry. It could be a little like, tongue twister sometimes.

utterance: It's OK, I get that a lot.

utterance: My apologies.

utterance: No problem.

utterance: OK, so Miss Mariah Carey there are four local branches near your home. The closest one is about ten miles, is that OK?

utterance: Yes, it's perfect.

utterance: OK, that's great. what exactly did you need? Did you say you wanted the business hours, is that correct?

utterance: Yes! You actually read my mind.

utterance: OK, perfect. the business hours for that location that's ten miles away from your home is Monday through Friday from eight to six P. Eight eight a.m. to six p.m. and Saturdays and Sundays they are open from twelve p.m. to five p.m..

utterance: Perfect. Now I did hear that. My cousin told me that your bank offers ATM walk-in services, is that true?

utterance: That is correct. At that location I just gave you the that's about ten miles away from your home, that one offers ATM drive-ups and as well as walk-throughs for twenty-four hours so you can drive up in your vehicle or if you want to walk out you can. And just make sure you have your debit card handy, that's how you're able to access the building with After the hours are our bank is closed. But you will have access to the ATM that's available to our customers for twenty-four hours.

utterance: Perfect, thank you thank you thank you so much.

utterance: You're welcome. Oh I just realized, I didn't give you the address for our location. For the one closest to your home. Would you like to have the address?

utterance: Can I just run and grab my pen and paper? Give me one minute please.

utterance: Not a problem Miss Mariah Carey.

utterance: OKs darling I'm back.

utterance: All right, perfect. Thank you so much, that was. You're nice and prompt. OK I'll go ahead and give you the address so are you ready?

utterance: Yes.

utterance: OK the address is eleven never ninety Avenue Lane.

utterance: Perfect.

utterance: And that's in Florida.

utterance: Yes.

utterance: And the city is in Green Acres.

utterance: oh! Thank you.

utterance: not a problem. And like I stated, the ATMs are available for you to use twenty-four hours. They have a drive-thru one and as well as if you want to get out of your vehicle, you can go in. Just make sure you have your debit card available to do so.

utterance: Perfect. Thank you, thank you, thank you so much.

utterance: Not a problem Ms. Mariah Carey. Is there anything else I could help you with this evening?

utterance: No.

utterance: That was everything I had wondered, and you answered everything perfectly.

utterance: Awesome, I'm so glad I was able to assist you today.

utterance: Thank you so much.

utterance: Not a problem, you have yourself a great evening.

utterance: You have a great day yourself.

utterance: Thank you for being a customer with Intel Banking, have a great day.

utterance: You too, bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Kara speaking, how may I help you?

utterance: Hi Kara. I would like to report a lost stolen card and make a internal transfer.

utterance: OK. Before we start can I ask you a couple questions?

utterance: Sure.

utterance: full name?

utterance: Tammy fields.

utterance: Date of birth?

utterance: Three twenty-six nineteen eighty.

utterance: Account number?

utterance: Three, eight, nine, two, four, zero, two, eight, three, zero, four, zero, zero, two, zero, four.

utterance: And that is three, eight, tw~, three, eight, nine, two, four, zero, two, eight, three, zero, four, zero, zero, two, zero, four?

utterance: That is correct.

utterance: OK. And the answer to your security question?

utterance: Green.

utterance: OK. So you're calling today because your card is lost and you're trying to make an internal transfer today?

utterance: That is correct.

utterance: OK. Let me go into your account and turn off your card and put in for a new card your address. And your address is thirty-two forty-two Huntington street?

utterance: Yes that's. Oh I'm sorry.

utterance: I apologize. Charleston South Carolina. Three, oh, two, one, six?

utterance: Yes, that is correct.

utterance: OK. So that's the internal transfer. May I have the account number?

utterance: Eight, nine, four, five, five, six, four, three, zero, three, one, two, three, one, two, four.

utterance: OK. So the account number is zero, nine, four, five, five, six, four, three, zero, three, one, two, three, two, one, four?

utterance: Three, one, two, four.

utterance: it's three, one, two, four? I apologize ma'am. And what is the amount?

utterance: A hundred and fifty.

utterance: A hundred and fifty dollars?

utterance: Yes it is.

utterance: OK, let me process that through. how are you doing today ma'am?

utterance: Fine. How are you doing today?

utterance: Everything's going good. Is everything going good with you?

utterance: Yes, I do have a question. is there. Can I sign into my account instead of making a call to report a card or make a transfer?

utterance: Yes. You can go into the app or you can go into the website and sign into your account and go over into the left side and say account details and making a reporting your card lost and turning your card off and to make internal transfers.

utterance: All right. Thank you so much.

utterance: You're welcome and I have processed that through for you today. And we have made the internal transfer and we have sent out for you to get a new card to your address. And is there anything else that you need me to help you with today?

utterance: No, that was it. Thank you.

utterance: OK. Well my name is Karen if you need anything else please do not hesitate to call us at anytime.

utterance: All right, thank you.

utterance: All right, have a good day.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Hello this is Rodrick from Intellibank. How may I help you today?

utterance: Yes I'm having issues I'm trying to make a wire transfer.

utterance: OK, that's not a problem ma'am. ask you for some basic information. Can I get your first and last name?

utterance: Roshonda Jackson.

utterance: OK can you spell Roshonda for me ma'am?

utterance: R O S H O N D A. Jackson is the typical J A C K S O N.

utterance: OK, thank you so much ma'am. Can I get your date of birth?

utterance: June thirtieth two thousand and one.

utterance: Thank you so ma'am. Can I get your state issue ID number or the last four digits of your social?

utterance: I don't I don't have my ID with me right now.

utterance: OK. Do have the like last four digits of your social security number?

utterance: no sir can I do it with something else?

utterance: Yes ma'am do you know your account number?

utterance: Yeah let me go see if I can get that.

utterance: OK, no problem.

utterance: OK, five five six one eight zero nine five eight two.

utterance: OK. Thank you so much ma'am. And what was your pet's first name.

utterance: Lady.

utterance: Thank you so much. Thank you so much ma'am. Can I get the withdrawal bank account number?

utterance: yes sir, let me get it. It's just been annoying. I've been trying to get this transfer and this y'all's y'all's site is not working.

utterance: Oh, I'm so sorry about that. I'm so sorry about that.

utterance: Y'all need to fix y'all website.

utterance: Yes ma'am absolutely it is down right now for maintenance it should be up within the next two to three hours. So sorry about that I just know that how frustrating that can be.

utterance: Yes, it tends to be down a lot but I have them right here my number.

utterance: OK, yes give it to me whenever your ready.

utterance: Two nine eight eight.

utterance: Nine six seven four.

utterance: Thank you so much ma'am. And how much money are you looking to withdrawal from this from this account ma'am?

utterance: Six hundred dollars.

utterance: OK, thank you so much ma'am. And when you are transferring the six hundred dollars ma'am would this be domestic or internationally?

utterance: Domestic.

utterance: OK. so since it is domestic there will be a zero percent there will be a zero percent interest fee. However, we will charge five dollars since it's more than five hundred. Is that OK with you?

utterance: Mhm yeah that's fine.

utterance: OK, thank you so much ma'am. And can I get the routing number that you'd like to like to deposit the six hundred dollars into?

utterance: Yes. OK, it's two six nine nine nine eight four Five seven.

utterance: Do I need anything else?

utterance: Yes yes ma'am you'll need you're gonna need just I believe one more piece of information. However I just wanna read back the number you gave me for that deposit routing number ma'am. It was it two six nine nine nine eight four five seven.

utterance: Yes sir.

utterance: OK, and the last piece of information I'm gonna need from you is the bank your deposit's bank account number.

utterance: OK.

utterance: It's six seven seven nine four two zero eight.

utterance: OK, and that was six seven seven nine four two zero eight?

utterance: Yes sir.

utterance: OK all right I'm gonna send off the six hundred dollars right now. I'm gonna start sending things off, and I'm gonna let you know when everything has went through. It should just take less than thirty seconds.

utterance: Alright will that be all?

utterance: OK, just one yes ma'am after this it's just I just wanna make sure that on my end that everything is sent through been sent through.

utterance: OK, do y'all know when y'all site is gonna be up?

utterance: Yes ma'am. It should be up within the next two to three hours. I'm so sorry about that. It had to go down just for maintenance so that we can just improve our customers experience.

utterance: All right.

utterance: OK. OK, yes ma'am, so everything has been sent through, and I just wanna let you know your balance. Your balance after sending six hundred dollars and us taking out a five dollar fee to do that do so you will be one hundred twenty-seven dollars and eighteen cents.

utterance: You said one twenty-eight?

utterance: No ma'am it is one hundred twenty-seven dollars and eighteen cents.

utterance: My balance?

utterance: Yes ma'am. After after taking out the six hundred and we also had to take out a five dollar fee to send to send the money.

utterance: All right that's I guess that's fine. All right.

utterance: OK. Is there anything else I can help you with today ma'am?

utterance: No sir bye.


utterance: Hello and thank you for calling Intellibank. My name is Leslie, how can I help you today?

utterance: Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.

utterance: OK sir, so you're Intellibank statement shows a transaction you don't recognize?

utterance: yeah, that's it.

utterance: OK sir, so you would like to dispute that transaction with us then?

utterance: yes, yes. I would like to do that.

utterance: OK sir. before I can complete your request I need to ask you a few questions to verify your account first.

utterance: All right.

utterance: All right sir, can I have your first and last name please?

utterance: First name Dale, last name Walker.

utterance: D A L E Walker?

utterance: Yes.

utterance: All right sir, can I have your date of birth?

utterance: Date of birth is ten thirty-first one nine seven four.

utterance: OK, that is ten thirty-one nineteen seventy-four?

utterance: Yes.

utterance: OK sir, and for authentication purposes, could you give me your credit card number on file please?

utterance: yeah, hold on please. I need to find it.

utterance: All right sir, take your time.

utterance: All right.

utterance: Yes, my credit card number is four five three nine six eight five four eight eight two three three six two eight.

utterance: OK sir, you gave that number as four five three nine six eight five four eight eight two three three six two eight.

utterance: Yes.

utterance: All right sir. And for account security purposes, could I get your childhood street address please?

utterance: My childhood street address is Is three nine seven four Rosewood Lane and my social security number is four digits of social security number is seven oh three nine. You guys usually ask me for that, that's why I gave it to you.

utterance: OK sir, thank you very much. We have both of those on file. and so, so you need to dispute a transaction?

utterance: yes. Yes.

utterance: OK sir, can I get the dollar amount of that transaction?

utterance: it's four thousand.

utterance: Four thousand! Oh my goodness. Can I get the date of your transaction please?

utterance: yeah, it's nine nine twenty-five.

utterance: OK, so that is the twenty-fifth of last month?

utterance: Yes.

utterance: Oh my, I think I'd dispute that transaction too, if I didn't recognize it.

utterance: All right.

utterance: And so so so if I were to dispute this, do I have to pay any fee now? and how long will it take?

utterance: yes sir. you won't have to pay any fee right now, it'll take anywhere from one to ten business days for us to handle that whole dispute interaction and we'll give you those results after the investigation.

utterance: All right, cuz they order a lot of furniture. They order couple thousand worth of furniture. bought it, I don't know what it's about.

utterance: Oh no. OK sir, just to make sure, does anybody else have access to this account?

utterance: not if I know of.

utterance: OK, so you don't you don't recognize anything about the transaction, not even the business?

utterance: Not even the business.

utterance: OK, and you're sure this isn't part of a membership or subscription you set up?

utterance: No. No, I remember all of that.

utterance: OK, did you have any contact with the business?

utterance: no, I didn't do that.

utterance: OK. OK sir, well I have all the necessary information on file so that I can go ahead and escalate this transaction and I'm gonna escalate and send it to our fraud department. Like I told you before, it'll take anyone from anywhere from one to ten business days to complete the investigation. we will notify you in writing of the results of the investigation. In the meantime, we have put a hold on the transaction, we've also locked the card to make sure that any investigation won't be mishandled due to additional fraudulent activity, and we've also sent notification to the charging party.

utterance: Oh, thanks very much. Man, I man I'm telling you my day has been something else. I'll tell you the truth. So how your day been so far?

utterance: Oh, it's been pretty good. I'm so sorry about this transaction, sir. That is just very terrible to hear.

utterance: I know, thank you.

utterance: I hope this actually works out for you. I would hate for you to end up with a four thousand dollar bill off of something you couldn't even enjoy.

utterance: Exactly. I don't even need that furniture.

utterance: All right sir, I have a confirmation number for you right here so you can write this down.

utterance: All right.

utterance: That's just in case you have any further information about this transaction dispute before you actually get the paperwork in the mail.

utterance: All right.

utterance: OK, that number is three zero five one five three nine nine two six seven zero.

utterance: Three zero five.

utterance: One five three.

utterance: Nine nine two.

utterance: Six seven zero.

utterance: OK. So if you have any further questions just feel free to contact us and provide that confirmation number.

utterance: I've got it.

utterance: Thank you very much, ma'am.

utterance: OK sir, will that be all for you today?

utterance: Yes, yes ma'am.

utterance: Thank you so much Mister Walker for your time and patience. Again, my name is Leslie, I hope you enjoy the rest of your day.

utterance: All right, thank you Leslie.


utterance: Hello. Thank you for contacting Intellibank. This is Sherry speaking. How can I help you today?

utterance: Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.

utterance: We can absolutely help you with that today sir.

utterance: Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.

utterance: Sure. We can do that for you as well. Let's go ahead and take care of the wire transfer first and then we'll go ahead and get you a new card out to you. Sound good?

utterance: Yep. Sounds great. What are you going to need from me?

utterance: Well let's first go ahead and pull up your account can I have your first and last name and your account number?

utterance: Yeah sure. It's going to be Jacob Lamp. L A M P. The account number is going to be zero zero one three five nine zero eight five six.

utterance: OK. And can I have your birthday?

utterance: yeah that is going to be three thirteen two thousand and one.

utterance: OK. Thanks. I have your account pulled up. and for security purposes can you please answer your security question for me? what is your mother's maiden name?

utterance: That is going to be Heart. H E A R T.

utterance: Great. Thank you Mr. Lamp.

utterance: Hey so while I have you on my account what's the exact balance in my checking?

utterance: OK. Let's see here. Your total in your checking is five thousand one hundred and thirty dollars even.

utterance: OK. Thank you. I had to check first to see if I needed to move any money from my savings before we started the wire.

utterance: No problem. now I have to let you know that we do charge a five dollar fee for a wire transfers. Is that OK?

utterance: Yeah that's that's OK. No problem at all.

utterance: OK great. now I'm going to pull up the transfer papers. Ahead of time what I'm going to need from you is going to be your brother's name the name of his bank the address of his bank and his routing and account numbers.

utterance: yep I've got all of that. We're going in halves on a boat. So when I go to visit visit we can go fishing. So I got that info from him this morning.

utterance: Oh, that's great . Mr. Lamp I'm sure you guys will have a good old time on that boat. OK. I have the wire transfer page up. can I have your brother's first name?

utterance: yeah it's going to be Johnny. Last name Lamp as well.

utterance: OK. just to be specific could you spell Johnny for me?

utterance: Oh, it's going to be J O H N N Y.

utterance: OK Thank you. I wasn't sure if it had an H in it or not. now could I have the name of the bank?

utterance: Telebank. T E L E bank.

utterance: OK I actually haven't heard of that one. and the address for that bank?

utterance: Eight oh seven fish lane. Orlando Florida. Nine five three oh three.

utterance: You might want to take your boat to the bank when you get there since it is Fish Lane.

utterance: I didn't even realize that.

utterance: sorry I couldn't help myself. OK. Now I need the routing number.

utterance: that is going to be nine five four six five eight one two three.

utterance: OK and the account number.

utterance: that will be zero eight seven four three two nine seven zero zero.

utterance: OK let me just repeat those two numbers back to you. I have nine five four six five eight one two three as the routing number.

utterance: Correct.

utterance: And zero eight seven four three two nine seven zero zero as the account number. OK and let me go back over this as well. Just to make sure everything's correct. Johnny Lamp. J O H N N Y Lamp Telebank at eight oh seven fish lane. Orlando Florida. Nine five three zero three. Is that all correct?

utterance: Correct as well.

utterance: Yep.

utterance: OK and how much did you need wired to your brother sir?

utterance: That is going to be thirty-five hundred dollars.

utterance: OK and sir do I have the authority from you to charge your account the five dollar service fee for the wire?

utterance: Yes of course.

utterance: Great thank you.

utterance: OK I'm going to go ahead and send the wire now just give me one moment and I'll give you a confirmation number after it's sent. If you want to grab a pen while I do this. you'll also receive an email with the confirmation as well.

utterance: Perfect.

utterance: OK. The wire went through are you ready for your confirmation number?

utterance: Yep.

utterance: It's five nine four six eight zero one two.

utterance: Got it.

utterance: OK. With that all finished let's go ahead and get you a new card ordered. Can you verify your address for me?

utterance: Sure. That's going to be nine oh two Cardin C T. Cincinnati Ohio. Five four three nine two.

utterance: OK great. that new card will be on its way and you can expect it within the next seven days. When you receive it go ahead and call the number on the back and then you can set up your own personal PIN. is there anything else that I can do for you today?

utterance: Nope that will be are all. Thank you Sherry.

utterance: No problem. Pleasure was all mine. Thank you for banking with Intellibank and if you need anything else we're always here. Have a great day!

utterance: You as well. Thank you. Have a great day. Bye.

utterance: Mhm bye.


utterance: Thank you for calling Intellibank customer services. This is Steven, how may I help you?

utterance: yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.

utterance: Alright well do you have a checking or savings account with us that I can check the balance for you?

utterance: I've got a savings account.

utterance: Alright well I can certainly look that up and help you see how much is in there. Can I get your first and last name, please?

utterance: Dan Thomas, T H O M A S, and my date of birth is May twelfth nineteen sixty.

utterance: Alright, thank you Mister Thomas, and can I get the last four of your social, please?

utterance: Eight zero one one.

utterance: Thank you sir, and then if you can just verify the answer to your security question, what was the name of your first pet?

utterance: Rocky.

utterance: Thank you sir I've got that pulled up and I do see your savings account here, and you are just wanting to know the balance on that, is that correct?

utterance: Yes, the balance of my Intellibank savings account.

utterance: Yes sir, and that is your Intellibank savings account, correct?

utterance: Yes, Intellibank.

utterance: Alright. Thank you, sir. I see that you have an available balance there today of three hundred and fifteen dollars and twenty-three cents.

utterance: OK. What kind of interest rate am I getting on that account and is there a a monthly fee associated with that?

utterance: Yes, the the interest rate on that account is point zero zero one percent, annually. And there's a five dollar fee monthly a monthly maintenance fee of five dollars, if you have a balance below five hundred dollars.

utterance: OK, that should be enough to buy some tires. Are you married?

utterance: I'm not sir, I'm engaged, but not married yet.

utterance: OK, well I got some advice for you.

utterance: All right, sir, and what's that?

utterance: Have your wife be able to change a tire by herself before you allow her to drive.

utterance: Oh I can I can believe that, sir. Luckily my fiancee actually used to do amateur racing. So, she's pretty good at she's pretty good at mechanical things.

utterance: Oh, that's great. I I think anybody who tries to get a driver's license, they should be able to to change a tire and check their oil and and use some common sense.

utterance: Yeah, I I do believe that would go a long way to fixing some of the issues that there are on the road.

utterance: Yeah.

utterance: Alright, Mr. Thomas well is there anything else I can help you with today?

utterance: I can't think of anything.

utterance: Alright, well if you'll hang on to the line for me there will be a brief survey that you can let us know how we did today and how we can better service you in the future, and if there's nothing else you need, then I will let you have a wonderful rest of your evening.

utterance: Alright, I do appreciate it. You have a good day as well.

utterance: Thank you, have a good one.


utterance: Good morning. Thank you for calling Intellibank. My name is Amy. How can I help you?

utterance: Yes. My name is Alisha. I would like to close my account.

utterance: OK Ms. Alisha. I'm sorry to hear that that you would like to close your account. May I ask the reason why?

utterance: I will no longer need my account because I will be joining bank accounts with my husband.

utterance: OK Ms. Alisha.

utterance: I understand and I will be happy to help you. I'm just going to need additional information to verify your account.

utterance: Yes, I'm not too thrilled to close my account. But I did promise my husband that I would have a joint account with him.

utterance: I understand and I'm sorry to hear that.

utterance: But let's get this information. May I have your first and last name and date of birth?

utterance: Yes, it's Alisha Thomas. Date of birth is November twenty, nineteen eighty-five.

utterance: Thank you. May I have your address and phone number please?

utterance: Yes, my address is twenty-four twenty south Ramona Circle Tampa Florida three three six one two. My phone number's eight one three three six nine one nine eight six.

utterance: Thank you. I will need the email on file and your mother's maiden name.

utterance: My email address is Thomas dot Alisha at Yahoo dot com.

utterance: My mother's maiden name is Brown.

utterance: Thank you. the account number of the account we're closing and the reason we're closing the account?

utterance: The account number is three two seven eight two eighty-four ninety and the reason I no longer no longer need the account.

utterance: OK, Ms. Alisha. Thank you. Are we going to be depositing and money to any new accounts?

utterance: Yes, I will be depositing money into my husband's account.

utterance: Great. What type of account is it? And I will need the routing number and the account number.

utterance: the account would be a savings account. The routing number it's four six four nine eight eight four. The account number is six two four five six seven eight.

utterance: Thank you Ms. Alisha. I'm going to verify your information to make sure I have everything correct. Your first name is Alisha, last name is Thomas. Your date of birth is November twentieth nineteen eighty-five.

utterance: Your address is twenty-four twenty South Ramona Circle Tampa Florida three three six one two.

utterance: Phone number's eight one three three six nine one nine eight six.

utterance: Email on file is Thomas dot Alisha at Yahoo dot com.

utterance: Your mother's maiden name is Brown. The account number you're closing is three two seven eighty-two eighty-four ninety. New account number that we'll be depositing money in is a savings account.

utterance: The routing number is four six four nine eight eight four.

utterance: And account number is six two four five six seven six. Ms. Alisha is all that information I provided correct?

utterance: Yes, everything sound correct. But I will also would like to know what is my balance on my account.

utterance: Sure, I can help you with that.

utterance: Just give me one moment to look up your information.

utterance: OK. Your balance in your account is a thousand dollars. Is that the amount we're going to transfer to the new account?

utterance: Ms. Alysha?

utterance: Yes, please.

utterance: OK, Ms. Alysha. May I have a few minutes to pull up your information to close your account and deposit your money to the new account?

utterance: Yes, take your time.

utterance: Thank you Ms. Alysha for holding. So good news. I closed your account ending with eighty-four ninety.

utterance: A email will be sent to you confirming the information I provided that your account is closed.

utterance: I also was able to transfer a thousand dollars to the new savings ending with five six seven eight.

utterance: That may take an hour or two to show up on your new account. Do you have any questions about the information I provided?

utterance: Yes, please.

utterance: And what is what information are you needing?

utterance: No thank you. Everything seems correct.

utterance: OK, so everything seems correct?

utterance: Great.

utterance: Would you like some information about our other banking products available?

utterance: No. Thank you. Thank you for help.

utterance: OK. Well thank you Ms. Alysha for being a customer at Intellibank.

utterance: And we appreciate your business. Is there anything else I can assist you with?

utterance: No. I think everything that I needed has been done. Thank you for your help.

utterance: Thank you have a great day. It was a pleasure speaking to you. Goodbye.

utterance: Bye. Thank you.


utterance: Hello. Good afternoon.

utterance: Good afternoon. Am I speaking with Intellibank?

utterance: Yes may I help you with something ma?

utterance: My name is Donot Sylvia, Donot Sylvia.

utterance: OK your first name is Sylvia?

utterance: Yes.

utterance: And your last name is Donot?

utterance: Yes.

utterance: OK. How are you today ma'am?

utterance: I'm very much fine and OK.

utterance: How are you doing?

utterance: Fine.

utterance: How is the weather over there?

utterance: Very, very cool.

utterance: How is the weather over there?

utterance: Very cool.

utterance: Very cool?

utterance: Yeah.

utterance: That's good ma'am. So how may I help you ma'am?

utterance: I have a disputes transaction. That's why I called, dispute transaction.

utterance: You have a dispute transaction?

utterance: Yes.

utterance: OK. Can you give me your date of birth?

utterance: Give you my date of birth?

utterance: Yes.

utterance: OK. that was eleven four. Hello are you there?

utterance: I'm with you madame.

utterance: Nineteen four.

utterance: OK that is the nineteen of April?

utterance: Yes. Nineteen eighty-eight.

utterance: OK. You mean nineteen of April nineteen eighty-eight?

utterance: Yes.

utterance: OK. Madame can you give me your credit card number?

utterance: Four seven.

utterance: OK four seven.

utterance: One six. Eight six.

utterance: Eight six.

utterance: Four one.

utterance: Madame calm down. Calm down. Calm down. You call it one after the other cause I emptied my pen. You call it one after the other. Just calm down OK. Calm down. Alright ma'am. Start over again.

utterance: Four seven.

utterance: Four seven.

utterance: One six.

utterance: One six.

utterance: Eight six.

utterance: Eight six.

utterance: Four one.

utterance: Four one.

utterance: Nine seven.

utterance: Nine seven.

utterance: Three six.

utterance: Three six.

utterance: Nine two.

utterance: Nine two.

utterance: Eight nine.

utterance: Eight nine.

utterance: Yes.

utterance: Lemme call it again. If I'm wrong you correct me. OK? Just keep calm. You follow me OK?

utterance: OK.

utterance: Four seven one six eight six four one nine seven three six nine two eight nine. Can you give me your CVV ma'am?

utterance: My CVV?

utterance: Your CVV ma'am.

utterance: Three three three. Triple three.

utterance: OK. Triple three.

utterance: Yes.

utterance: Your credit card type?

utterance: Visa.

utterance: Visa. OK. What are the expiring date of the card?

utterance: That'll be ten twenty twenty-four.

utterance: OK. October twenty twenty-four. That's good ma'am. OK. What is the name of the street you grew up ma'am?

utterance: One five four five Travis Street.

utterance: K. One five four five Travis Street.

utterance: Yes.

utterance: What is the amount in your balance of your account?

utterance: Thirty thousand two hundred dollars.

utterance: Thirty thousand US dollars?

utterance: Yes.

utterance: OK. Date of the transactions that you are reporting to dispute.

utterance: That's for nine twenty twenty-one.

utterance: That is for September twenty twenty-one?

utterance: Yes.

utterance: OK. What are the reason for the disputes?

utterance: Yeah I bought some goods and was not delivered yet. Until today I I will not be able to see the goods. I bought some goods and it was not delivered yet. That's why I called.

utterance: OK. Is anyone else have the access to the account that could maybe transfer it on your behalf?

utterance: No, no, no, no. It is a it is a sole account. It's a sole account. It's I am the owner of the account, nobody else.

utterance: Have you contacted the business that made the transactions?

utterance: No, not yet.

utterance: Good. Do you have any regular subscriptions on the account?

utterance: Not at all. I don't have any regular subscriptions for you.

utterance: OK madame having confirm what issues you document we need to try to investigate your transactions good working two weeks. So we'll try to get back to you but firstly we need to lock the card to protect against any further fraudulent transaction. Are you with me ma'am?

utterance: I'm with you.

utterance: So we need to lock the card now to protect against any further fraudulent transactions. Ma'am do you have anything else to report?

utterance: Of course not. That's the only problem I'm fixing now. That's all for now.

utterance: OK thank you for banking with us.

utterance: Thanks for your response as well. God bless you.

utterance: Once again thank you very much.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. My name is Everlyn Richards and I meant to stop by the branch today to make a deposit but it was close and I really need to get that done today.

utterance: No problem at all, Ms. Richards. Glad to assist you with that. we'll be able to tell you that, you know you may be able to. Of course, are you aware that you could really just stop by one of our ATMs and make your deposit there at an ATM today.

utterance: Well, I didn't think about that because I really don't use them that much.

utterance: OK not a problem at all. Yes, ma'am. You can simply go to one of our ATMs and make your deposit there in order to have funds available to cover whatever bill that you were looking to do but let me just ask. Are you aware of where our ATMs are? I know you said you don't normally use ATMs.

utterance: No.

utterance: OK. Not a problem at all. I'll be glad to help you find one near you. how's your day going?

utterance: Well, my day is going pretty good. It's just a little bit rainy here.

utterance: Aww well of course I understand it, you know, when it's rainy sometimes. you know, I love the sunshine but you gotta have the rain, I guess. Right?

utterance: Oh, yes.

utterance: it's. Hopefully, it's not thunder and lightning.

utterance: No, it's just rainy.

utterance: OK. Well, that's good. That's good. Well you again. Hopefully you'll stay dry and and our ATM locations hopefully where I can find you one that's maybe inside or have covering.

utterance: That would be good.

utterance: let me just pull up your information here so we can find out what ATM might be near you. if you would, what is your phone number and date of birth?

utterance: Eleven eleven eighty-four six seven eight three six one four two five three.

utterance: OK, Ms. Richards, and what is your mother's maiden name?

utterance: Sanchez.

utterance: OK.

utterance: And Ms. Richards, what is your account number?

utterance: Can you hold on just a moment? I don't have it.

utterance: A~

utterance: Absolutely.

utterance: OK. I have it now.

utterance: OK.

utterance: Nine eight four six five nine.

utterance: OK, Ms. Richards, you said nine eight four six five nine.

utterance: Yes.

utterance: All right. And Ms. Richards, let me just pull up some information here.

utterance: to find a ATM near where you are, I need the address that you're at.

utterance: OK.

utterance: Three six eight eight Layman Court.

utterance: OK that's three six eight eight Layman Court?

utterance: Yes.

utterance: OK and what city is that in?

utterance: Smyrna.

utterance: And what state?

utterance: Georgia.

utterance: OK. Let me see if I can pull this up for you.

utterance: Ms. Richardson, what I'll do is the system is finding is is find an ATM that is near your location and then you'll be able to go make your cash deposit for whatever you are attempting to deposit at the branch.

utterance: Those ATMs are available even after hours.

utterance: Even once the branch is close, the deposit is still. The cash deposit is still placed into the ATM and our overnight department will add it to your account so it shows up as funding as the same day as long as you make that deposit before nine p.m..

utterance: OK.

utterance: Any questions about that?

utterance: No. No questions.

utterance: OK and it appears Ms. Richards, I was able to locate a couple of different locations. the first near that address you gave me is at ten eleven Adeville Drive.

utterance: Yes. OK, yes. That's. I can use that one.

utterance: Oh, OK. Terrific. So ten eleven Adeville Drive and that's in Marietta, Georgia.

utterance: That's fine.

utterance: Terrific. and also just so that you may be aware you also have the ability to go online and with the online banking, you can check for ATM locations right there online. Are you familiar with our online banking?

utterance: Yes.

utterance: OK. Terrific. Well, yes. In the future, you can simply go online with online banking. Entering the address and it will offer up different ATM locations for you near that address.

utterance: OK.

utterance: Well, Ms. Richards. let me just ask. is there anything else?

utterance: Yes. my son mentioned something about a Plutonium or some type card.

utterance: OK. Well, yes. here at Intellibank, we do offer the Platinum card and our Platinum card is available to our customers that of course has a highest available credit limit, as well as, it offers other benefits and features such as cash back rewards.

utterance: It also offers a ability for offering rewards points for travel, for purchasing gift cards as well as some other nice benefits and features such as warranty guarantees et cetera when you purchase that card. if you have any questions about applying for that, you actually can either apply with our credit card department or online via our online banking.

utterance: OK. Well, thank you so much for that. I couldn't even pronounced it.

utterance: No problem at all, Ms. Richards. We are, of course, appreciative of your business and again, is there anything else I can help you with?

utterance: No, sir.

utterance: Well, thank you again, Ms. Richards, and you have a terrific day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello, my name's Alexander. Thank you for calling Intellibank. How can I help you?

utterance: I'm John Andrews. I'm having an issue accessing my account. I can't make transfer. I can't do nothing. I don't know what's going on.

utterance: OK sir sorry for the inconveniences sir. please what's your account number?

utterance: Four three nine six four.

utterance: OK.

utterance: Five seven zero nine one.

utterance: OK sir what's your date of birth?

utterance: Ten of March nineteen eighty-six.

utterance: OK what type of bank account is that?

utterance: Checking account.

utterance: OK I'll have a look quick sir. Oh sorry sir your account have been frozen due to a large sum of money entering the account. You surpassed your limit sir. Did you receive any like major fund recently?

utterance: Oh yeah I did. I got some money from my uncle.

utterance: OK sir I'm sorry to hear this sir but he has to come to the bank so that we can help you rectify the issue. Is that OK with you sir?

utterance: No problem .

utterance: OK sir do have a nice day. Thank you for contacting Intellibank.

utterance: Alright thank you.

utterance: Bye sir.

utterance: Bye.


utterance: Thank you for calling Intellibank customer services. This is Steven. How may I help you today?

utterance: yes. I need to check my Intellibank checking account balance.

utterance: All right. Did you mean your Intellibank checking account?

utterance: Yes.

utterance: All right. I can certainly help you with that. Can I go ahead and get your first and last name please? And your date of birth?

utterance: Dan Thomas. T H O M A S. And my date of birth is May twelfth, nineteen sixty.

utterance: All right. Thank you sir. And can I get the last four of your social security number?

utterance: Eight zero one one.

utterance: All right. Thank you. And can I get the account number that you were wanting to check today?

utterance: OK. let me, let me look it up.

utterance: All right sir. Take your time.

utterance: OK. I've got it. It is seven three zero. Six nine five. Six eight two nine.

utterance: All right sir. That's seven three zero. Six nine five. Six eight two nine. Is that correct?

utterance: That is correct.

utterance: All right sir. Thank you. And then just a security question to verify your identity. what was the name of your first pet?

utterance: Rocky.

utterance: All right. Thank you Mr. Thomas. I've got that information pulled up for you. And can I go ahead and have you just verify your email address for me?

utterance: D Thomas at A B C dot com. That is D T H O M A S at A B C dot com.

utterance: All right sir. That's D as in David. T as in Tom. H as in hotel. O as in Oscar. M as in Mary. A as in Adam. S as in Sam. At A as in Adam. B as in blue. C as in Charles, dot com? Is that correct?

utterance: That is correct.

utterance: All right. Thank you for verifying me, verifying that for me sir. Now I've got your account up here and you just wanted to know the balance on your checking account?

utterance: Yes sir.

utterance: Absolutely. I see that you have an available balance today of two hundred and ninety three dollars and fourteen cents.

utterance: OK. OK. You been having pretty good weather where you're at?

utterance: Yes sir. Pretty good. it's, it's been a little on the warmer side than usual. But its not been too bad.

utterance: Oh that's good.

utterance: All right sir. And can I interest you in setting up your online banking option today? So that you can check your account balance at your leisure in the future?

utterance: yes. that might be a good option for me.

utterance: All right. I can certainly do that. Let me pull that screen up here. All right, sir. I've already had you verify your email address for me. So I'll, is that the email address that you'd like to use the log in with?

utterance: yes. And I would just go to your banking website. And there's the log on there. Is that correct?

utterance: Yes sir. If you'll just go to Intellibank dot com, there will be a, a log in option there on the front page.

utterance: OK. and you're gonna give me a username and password?

utterance: Yes sir. I have got your username here, unless you would like to provide me with one of your own. And then I will give you a temporary password that it will prompt you to change when you first log in.

utterance: OK. how about D Thomas, one two three, as a username.

utterance: Certainly sir. I can put that in for you. D Thomas T H O M A S. And the numbers one two three. Correct?

utterance: That is correct.

utterance: All right. I've got that as your username. And I've got your temporary password generated. If you're ready for that?

utterance: OK. give me just a second. Let me grab something to write with.

utterance: Absolutely. No problem.

utterance: OK. I'm ready.

utterance: All right sir. Your temporary password is going to be capital E B L two six five.

utterance: OK. I've got that written down.

utterance: All right sir. And again, it will prompt you to create your own password after your first log in. And would you like to go ahead up and, go ahead and setup the two factor authentication on the account?

utterance: I don't believe so.

utterance: All right sir. Well, if you ever decide that you'd like to put that on, you can go into the settings on your account. And it will walk you through setting it up to text a code to an email or phone number of your choice.

utterance: OK. That sounds great.

utterance: All right sir. Is there anything else I can help you with?

utterance: I can't think of anything.

utterance: OK. Well, if you'll just hold on the line for me, there will be a brief survey to let us know how we did today. And how we can help you better in the future. And if there's nothing else I'll let you enjoy the rest of your evening.

utterance: OK. You have one, a good one as well.

utterance: Thank you sir. Good evening.


utterance: Thank you for calling Intellibank customer services. My name is Steven, how may I help you?

utterance: yes, this is Dan Thomas. T H O M A S, and your name is Steven?

utterance: Yes, sir. My name is Steven.

utterance: good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.

utterance: Yes, Mr. Thomas, I do remember that call the other day. can I have you go ahead and give me your date of birth, please?

utterance: May twelfth nineteen sixty.

utterance: Thank you, and then the last four of your social?

utterance: Eight zero one one.

utterance: Thank you, sir. And then just to verify your identity, if you could answer the following question what was the street that you grew up on?

utterance: Glenn Ridge Street.

utterance: All right, thank you, sir. I've got that verified. And I got your checking account pulled up here. And you were wanting to know the available balance, is that correct?

utterance: That is correct.

utterance: All right, it is showing that your available balance as of today is one thousand eighty-six dollars and fifty-two cents.

utterance: OK. That sounds great. can you tell me if the if my checking account receives any interest?

utterance: Certainly, let me pull that details up on your account.

utterance: And.

utterance: If it does, can you tell me what the interest rate is?

utterance: Absolutely. it yes. Your checking account does have an accrue interest. And that interest rate is point zero zero zero one percent annually on all funds in excess of one thousand dollars.

utterance: OK. Sounds good.

utterance: All right, sir. Is there anything else that I can help you with today?

utterance: do you offer car loans?

utterance: We absolutely do do auto loans, Mr. Thomas. if that is something that you are interested in I can transfer you to our loan department. if you would like to apply for one.

utterance: OK. I'm just checking the interest rates on a on a thirty-six month note.

utterance: Absolutely. let me pull that up here. I've got an estimator tool. I can let you know generally about where that would be. All right, you said that was a thirty-six month loan?

utterance: Yes. and probably a twenty thousand dollar loan.

utterance: All right. Twenty thousand dollars over thirty-six months. would you be having a down payment in that loan, at all?

utterance: no.

utterance: All right. Let me fill out the rest of this information here. so our interest rates are gonna be based on the prime rate. which currently is four and a half percent.

utterance: OK.

utterance: And and then our prime interest rate on top of that would be two interest points, so you're looking at about the the best interest rate that you could potentially qualify for would be six and a half percent.

utterance: Six and a half, OK. That's not too bad. All right and is that something you you could assist me with, or would I need to speak to somebody else?

utterance: if you're interested in applying for that loan, I I can transfer you to the loan department. they have access to all the tools for that and can gather that information from you and try and get you approved as fast as possible.

utterance: OK. well, let me think about it. And then I'll give you a call back if I decide to to apply for a loan.

utterance: Absolutely, sir. Is there anything else that I can assist you with today?

utterance: I can't think of anything.

utterance: All right. Well, if you'll hang on the line for me, there will be a brief survey that you can fill out. Let us know how we did today and how we can better service your banking needs in the future. And if there's nothing else that I can assist you with then you have a wonderful afternoon.

utterance: OK. Appreciate it. Thank you.

utterance: Thank you, sir.


utterance: Good afternoon. Thanks for calling Intel Banking helpline. How may I help you?

utterance: Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?

utterance: sure I'll be gladly be be able to assist you with that. May I please have your first and last name?

utterance: My name is Ashley Stewart.

utterance: OK thank you Mrs. Stewart. May I please also have your address please.

utterance: Sure not a problem. That's three thousand one Oxville Lane.

utterance: OK may I have the city you live in and state please.

utterance: That's in Pen~. I was. Lancaster Pennsylvania.

utterance: OK thank you so much for providing that information Mrs. Stewart. And you said you wanted to order checks. Is that correct?

utterance: Yes that's correct. And will there be a charge for ordering the checks over the phone with you?

utterance: not today. There will not be any charges. if you're a customer with us it's free of charge.

utterance: OK now how does that actually work? Will you all mail me my checks in the mail? Or will I have to come in and pick them up?

utterance: We actually mail out the checks. Just as long as your three thousand and one still checks out we will mail those out to you. And it should be there within the next three to five business days and you should be able to receive your checks from us.

utterance: Oh that's wonderful. Thank you so much. I got some things to get taken care of and I need some new checks.

utterance: I understand that. Not a problem Mrs. Stewart. Is there anything else I can help you with?

utterance: Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?

utterance: Yes we sure do Mrs. Stewart. How may I assist you with that?

utterance: Well I wanted to take some money out of my my savings and put it into my checking.

utterance: not a problem Mrs. Stewart. I'll gladly be able to assist you with that. Can you please verify your account number? Or can you please give me your last four I apologize digits of your social.

utterance: Sure not a problem. I don't have my account information in front of me. But I'll just go ahead and give you the last four digits of my social. And that is twenty-nine twenty-nine.

utterance: Thank you so much for providing that Mrs. Stewart. OK. you said that you wanted to move money out of your savings and put it into your checking. Is that correct?

utterance: Yes that's right. I'd like to move money out of my savings account and put that into my checking account.

utterance: OK so so your savings to your checking. Not a problem. OK. Mrs. Stewart how much money are you looking looking to transfer?

utterance: I was looking to transfer three thousand dollars from my savings to my checkings please.

utterance: Oh sure we can definitely do that. three thousand dollars and that that will not be an issue at all. in order to go ahead and do that over the phone with you today I'll need you to verify the last transactions that took place with your checking account with us. And also your savings account with us. Will you be able to do that for me?

utterance: Oh sure not a problem. I'll start off with my checking account because that's the last one I used today. We were at Albertson's and I spent about fifty dollars.

utterance: OK I see that Mrs. Stewart. Thank you so much. Can you provide your last transactions on your savings account with us?

utterance: Sure sure sure. It was just it was a deposit that was five thousand dollars. And that was on Wednesday between the hours of like six and five p.m..

utterance: Yes I see that Mrs. Stewart. Thank you for validating that information. We will be able to do your internal transfer today over the phone.

utterance: Oh that's wonderful. I'm so glad to hear that.

utterance: Alright Mrs. Stewart. Just give me one brief moment. I'll be able to transfer over the three thousand dollars over from your savings to your checking. Is that correct?

utterance: That is correct. I'd like to transfer three thousand over from my savings to my checkings.

utterance: Alright not a problem Mrs. Stewart. Just give me one brief moment and I'll be able to transfer the funds.

utterance: Thank you so much.

utterance: OK Mrs. Stewart. I was able to transfer the three thousand dollars over from your savings account to your checking account.

utterance: Thank you so much. How long will that take to postdate on my account?

utterance: we take about twenty-four to forty-eight hours for it to be post dated.

utterance: Oh that's wonderful wonderful wonderful.

utterance: Mrs. Stewart can I give you some tips and advice. We also have an online banking where you can actually do your internal transfer from the comfort of your own home or wherever you might be.

utterance: Oh really? can you possibly give me the website so I can sign up for that?

utterance: Sure not a problem. It's Intel Banking dot com. Once that populates you'll see new new member. Create your own username and password. And it'll populate everything in there. They may ask for certain documentation such as maybe your social or account number. And then that way they can pull up everything that's all your accounts that you have with us.

utterance: Oh that's easy and wonderful. Thank you so much for giving me giving me that website. I'll definitely do that after we hang up today.

utterance: Not a problem Mrs. Stewart. As soon as you log in you just put in your username. Create your own username your own password. And everything is free of charge. And it'll just show you all your transactions that's taken place in the last twenty-four hours. And also how to do internal transfers within the same accounts with us like such as your savings account and as well as your checking account. So it will be easily done that way as well.

utterance: Oh that's wonderful. That's great. Thank you so much darling I really appreciate your time. thank you so much.

utterance: not a problem Mrs. Stewart. Is there anything else I can help you with today?

utterance: Oh no no no. I think you answered all my questions.

utterance: Th that sounds great Mrs. Stewart. Should anything else arise please feel free to give us a call.

utterance: Definitely will. Thank you so much for your time.

utterance: Oh Mrs. Stewart can I ask you. After this phone call will you be able to do a brief survey. It will take less than one minute.

utterance: Sure not a problem. I'll definitely go ahead and do that for you darling. so you said after this phone call?

utterance: Yes ma'am. Just before you hang up it will populate and it'll ask you for ask you two questions. And you just go ahead and select which ones that best you best feel that will work with our conversation that just took place today.

utterance: Oh that's easy and wonderful. I'll definitely go ahead and take part of the survey. Thank you so much for for telling me about it. I'll definitely make sure I don't hang up and make sure I take that survey.

utterance: Oh thank you so much Mrs. Stewart we really evaluate that. And we valuate your time. So you have yourself a great day.

utterance: Oh thank you so much.

utterance: OK Mrs. Stewart. Before we end this call is there anything else I need to help you with? Or do you have any other questions?

utterance: No I don't have any other questions or any concerns. Thank you so much for your time. It is greatly appreciated.

utterance: Not a problem Mrs. Stewart. You have you have yourself a great day.

utterance: You do the same thing too darling. Thank you so much again.

utterance: Not a problem Mrs. Stewart. You take care.

utterance: You too darling.

utterance: Thank you so much Mrs. Stewart. Bye bye.

utterance: Bye bye now.


utterance: Good afternoon, it's a great day at Intellibank. This is Cindy. Who do I have the pleasure of speaking with?

utterance: Yes I'm a client in the bank. My name is John Meadows and I've got a couple of things that I'd like to get from you.

utterance: hello Mr. Meadows, how can I help you today?

utterance: I'd I'd like to find where the nearest branch is located and I'd also like to check my balance.

utterance: OK great, let's check your balance first. I'll ask you some questions. Can you spell your last name please?

utterance: it's Meadows. M E A D O W S. John Meadows, and I'm at my date of birth is January fifteenth nineteen sixty-five.

utterance: OK Mr. Meadows, and what's the last four of your Social?

utterance: let's see I gotta do my whole Social and strip out the last four, six three five five.

utterance: OK, let's see here and how about your mother's maiden name?

utterance: Rosen, R O S E N.

utterance: OK great, and do you happen to have your account number with you?

utterance: Yes, my checking account number is three seven two eight two nine.

utterance: OK great, and OK I'm in your account. Do you mind please confirming your address?

utterance: yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.

utterance: Oh OK great, let me make that change. Hold on a second.

utterance: Yeah.

utterance: Phoenix, Arizona, eight five oh oh three.

utterance: OK great, we have that fixed and do you mind repeating your email please?

utterance: Yes, it's J D M E A D O W S J D Meadows at Gmail dot com, and my phone number is six oh two six eight four three one nine two.

utterance: Oh OK great, so it that's what we've got on file. OK, I see you have a couple of accounts here. So which account are you asking about?

utterance: Yeah I'd like to get the balance on my checking account and verify where the nearest the where the nearest branch is located.

utterance: Oh OK, let's see here. Your balance in your checking account is five thousand two hundred ninety-seven dollars and twelve cents.

utterance: that sounds great.

utterance: And let me get the nearest branch for you. Give me one moment.

utterance: The do you follow baseball at all?

utterance: No, I don't.

utterance: You know it is it there's only six games left and tonight I'm going to the to the game, the Phoenix Diamondbacks. They're playing the Giants tonight. So. Yeah. That'll be a lot of fun.

utterance: Wow, that sounds very exciting.

utterance: I hope you have a great time.

utterance: Thank you.

utterance: OK according to our website here your, based on your address, the nearest branch is at, oh do you have a pen?

utterance: yes I do.

utterance: OK, it's ten forty Bay Road in Phoenix. The ZIP is eight five zero zero three. And the nearest cross street is Walnut.

utterance: OK, I know where that is. That's very close. I think that'll work. Is there a, what would the next closest one be?

utterance: hold on one moment please.

utterance: OK the next closest one is about five miles away. It's farther south also on Bay Road. The cross street is Chestnut Street. would you like the hours for those branches?

utterance: well I assume they're yeah please.

utterance: OK, so Monday through Thursday they're both open eight to four.

utterance: OK.

utterance: Friday, eight to six. Saturday, nine to twelve and they're closed on Sunday.

utterance: OK. Could you also give me a balance in my savings account please?

utterance: Sure, like give me one moment. OK, it looks like the amount in your savings account is two hundred forty-nine dollars and sixty cents.

utterance: OK.

utterance: Would you like to make any transfers today?

utterance: no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?

utterance: Sure, it's very easy to do. Just go to our website which is Intellibank dot com and that's I N T E L L I Bank dot com. Click the big green register button on the home page. Fill out the security questions that it asks and submit that and within twenty-four hours you can log back in and you should be able to see both of your accounts, the balances, you can transfer money from one account to the other, you can dispute a transaction, you can email customer service, and you can also print out your statements.

utterance: That sounds pretty simple. I'll set that up when we hang up. I wanted to, you know I gave you, I don't know if I gave you my address. I wanna just make sure it's I because I I've made this mistake in the past. I've used. I've given Dogwood Street, and it should be Dogwood Road.

utterance: We have Dogwood Road. I think we're all set.

utterance: OK, Great.

utterance: That's. That's perfect.

utterance: Is there anything else I can do for you today?

utterance: Nope, I'll I'll go check out my new branch and and we'll just continue working with you folks.

utterance: OK, well thank you Mr. Meadows and good luck on your new place.

utterance: Thank you very very much. I appreciate your service.

utterance: OK, bye bye.

utterance: Bye bye.


utterance: Good morning. This is Intellibank. This is Amanda. How may I help you?

utterance: This is Jennifer Johnston. I don't know what's going on, but something's wrong with my account. I'm not sure.

utterance: OK. So what do you think is wrong with your account?

utterance: I don't know. I've been so annoyed. At first I couldn't find my debit card, and now I see there's a charge for two hundred and fifty I didn't make. I think I need to report my card as stolen.

utterance: OK. Well let's take a look at your account, and we'll get that taken care of for you.

utterance: OK. Thank you.

utterance: OK. So what is your full name and date of birth?

utterance: Jennifer Johnston. And my birth date is, eight six two thousand.

utterance: OK. Eight six two thousand. All right, and what is the last four digits of your social security number?

utterance: Seven eight four nine.

utterance: OK. Seven eight four nine. Right?

utterance: Yeah, that's right.

utterance: OK. And what's the address on the account?

utterance: Its seven eight nine. Redwood Lane. Richmond Virginia. Six two eight one two.

utterance: OK. And do you know your account number?

utterance: No. I don't know it. I'm sorry. I'm just annoyed. I can't find anything.

utterance: OK. That's OK. What about your drivers license or your ID number?

utterance: I know my drivers license number.

utterance: OK. All right. What is your drivers license number?

utterance: Its F eight two. Nine one three. Four six.

utterance: OK. So that's eight. Two nine one. Three four six.

utterance: Yes.

utterance: OK. So is this your checking account, or your savings account you're calling about today?

utterance: My checkings account.

utterance: OK. So you said you had an unauthorized charge on your account?

utterance: Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.

utterance: OK. Let me take a look for you. Just give me a second.

utterance: OK.

utterance: OK Jennifer. It shows the two hundred and fifty dollars was taken out at an ATM two days ago.

utterance: Oh my gosh. That means someone used it and knew my pin, right?

utterance: yes ma'am. They would've had to have known your pin to use it at the ATM.

utterance: That's just great. What else do you see?

utterance: OK. It looks like there's an online charge for Netflix. For twelve ninety nine.

utterance: That's my charge. That's OK.

utterance: OK. let's see. There's only one other one in the last six days. It looks like it's at Walmart for a hundred and twenty two dollars and ninety six cents.

utterance: What? That's not even my charge either. I'm sorry. I'm just really frustrated right now. What can I do about this?

utterance: OK. Well. Let's see. First we should probably go ahead and cancel your card just in case the person still has your information. And then we'll dispute both of these unauthorized transactions. OK. It'd probably be best to send these to our investigation team, since you know that your card was definitely stolen. do you have any idea who may have stolen it?

utterance: Yeah. I think I know. Because only a few people know my pin.

utterance: OK. Well since they used it at an ATM. The investigation team, they should be able to check cameras and stuff for you. To see if we can find out who it was. And they'll probably try to get with Walmart but this is something that you may also be able to do yourself. If you want to try to give them a call they , they may be able to help you out too.

utterance: OK. Can I get these charges refunded?

utterance: well the investigation team will usually take up to fourteen days. And then you will hear back from them. As long as they find that the charges were definitely unauthorized, then you will receive a refund on your account.

utterance: Oh OK. Good.

utterance: OK. So let's go ahead and get your card canceled for you.

utterance: OK.

utterance: OK. So could you give me the answer to your security question?

utterance: Yes.

utterance: OK. So what is your mother's maiden name?

utterance: Parsons.

utterance: OK. And do you know your debit card number?

utterance: Yeah. If you give me a sec, I can go get it for you. It's in my purse.

utterance: OK. Go ahead. I'll wait.

utterance: OK. Thanks.

utterance: OK. I got it.

utterance: OK. What is it?

utterance: It's eight one. Nine nine. Zero one one two. Seven six eight six. Five seven one one.

utterance: OK. I'll repeat that back to you. Eight one. Nine nine. Zero one one two. Seven six. Eight six. Five seven. One one.

utterance: Yeah. That's right.

utterance: OK. And did you want to order a new card?

utterance: Yes.

utterance: OK. And did you want it sent to the address on file?

utterance: Yes please.

utterance: OK. Could you just confirm that address for me again please?

utterance: Yes. It's seven eight nine. Redwood Lane. Richmond Virginia. Six two eight one two.

utterance: OK Jennifer. It looks like your new card should probably come in the mail within ten business days. And I did, did go ahead and get your other one canceled for you. And I will submit your your investigation paper to our team. OK?

utterance: OK. Good.

utterance: All right. Is there anything else that I can help you with today?

utterance: Nope. That's it.

utterance: All right. Well yobye bye, thank you and you have a great day.

utterance: You too.

utterance: bye.


utterance: Hello. Thank you for calling Intellibank. My name is April. How may I help you?

utterance: yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .

utterance: Oh OK Amber. I'm so sorry to hear that you wish to close your account with Intellibank. let's see here. Can I confirm your last name please?

utterance: Sure. It's Roberts.

utterance: OK, thank you Mrs. Roberts. May I also have your date of birth please?

utterance: Yes. It's April twenty-second nineteen eighty-four.

utterance: OK thank you so much for that Mrs. Roberts.

utterance: Uh-huh.

utterance: OK so Mrs. Roberts can you please provide me with your debit card number?

utterance: yes I can. gimme just a second. Sorry, I should have been better prepared.

utterance: Oh gosh don't worry at all. Please take your time.

utterance: Thanks, one second. OK, are you there?

utterance: Yes ma'am.

utterance: OK so my debit card number is one one one six four three two one zero zero zero zero five six eight nine.

utterance: And just to confirm was that four zeros?

utterance: Yes ma'am.

utterance: OK great. Thank you for providing that information. So I see here that you have been banking with us since two thousand and eleven. we really wanna thank you for being a valued Intellibank member for these past ten years. Mrs. Roberts may I ask why you wish to close your account with us?

utterance: well I'm not unhappy with Italy Bank excuse me Intellibank or anything like that. I'm just moving out of state and there is no Intellibank where I'm moving so I've gotta switch unfortunately.

utterance: oh I see.

utterance: Yeah, it's a pain. I'd prefer to stay with you guys but what can you do?

utterance: Yes, well may I ask where are you moving to?

utterance: Alaska.

utterance: Oh that sounds super exciting.

utterance: Yeah, it's super beautiful. I love it there. It's definitely a small town though. Nothing like here.

utterance: Oh yeah. I see that you are currently in Seattle.

utterance: Yeah . Yeah, it'll be good though.

utterance: Oh I'm sure you're excited.

utterance: Yeah, my husband he does guided hunting trips so he's actually starting his own business up there and it's been his dream for a long time so we're gonna go for it.

utterance: Oh my gosh that sounds so exciting. Well I wish the two of you the best with your move and with his new business adventure.

utterance: Yeah, thank you so much. It'll be great. We're excited.

utterance: I bet. OK so I just need to confirm a little bit of information with you. so for security purposes Miss Roberts may I please have your mother's maiden name?

utterance: Yes, it's Bishop.

utterance: Bishop, all right. Can you spell that for me please?

utterance: Sure. B as in boy I S H O P as in Paul.

utterance: Perfect. Thank you so much. All right, so Mrs. Roberts do you happen to have your checking account number as well?

utterance: I do. It is nine nine four five three seven zero one nine.

utterance: Awesome, thank you so much. So I have your checking account pulled up here and I know that you would like to to close your checking account. You do currently have a balance of nineteen thousand eight hundred and fifty-eight dollars and twenty-five cents in your account.

utterance: Yes. I'd I'd like to transfer those funds to my new bank account if possible.

utterance: Oh, certainly. I would be glad to assist you with that. And what is the name of the bank you plan on using when you get to Alaska?

utterance: It's called Mountain West Bank.

utterance: OK Mountain West. Let me see here. OK. And is it a checking or savings account which you'd like to transfer that money to?

utterance: It's a checking account.

utterance: Perfect and may I please have Mountain West checking account number if you have that?

utterance: I do . Give me just a second. It is eight eight eight zero two zero three five one.

utterance: Perfect and then may I also have the routing number on that account?

utterance: Yes, it is lemme see two zero zero five six eight one zero zero.

utterance: Great, thank you so much. Alright, bear with me for just a moment here while I make some notes on the account.

utterance: Sure.

utterance: Thank you. OK Mrs. Roberts we are all set here. Your checking account was successfully closed as of September fifth two thousand twenty-one. Your balance was successfully transferred to your Mountain West bank account ending in zero three five one and that transfer process can take anywhere from about twenty-four to forty-eight hours but it's usually pretty quick. is there anything else that I can help you with?

utterance: thank you actually I did have one question.

utterance: Oh absolutely.

utterance: I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?

utterance: let me take a look here. You shouldn't but let me just check, OK?

utterance: Thank you.

utterance: Alright, so no. It looks like there will be no additional fees on your account. it is closed effective now.

utterance: Wonderful. Thank you so much.

utterance: You are so very welcome Miss Roberts. Again, I want to thank you for being a valued Intellibank customer . We are very sorry to see you go but I wish you the best with your move and hopefully we could help you again sometime in the future.

utterance: Thank you so much.

utterance: You have a wonderful day.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, where we value our customers, this is Brenda. How may I help you?

utterance: yes. I need to check the balance on my checking account and I also need to ask a couple of questions about your online banking stuff.

utterance: OK. I can help you with that. you said you just want to make a to check the balance of your account. Can I ask who I'm speaking with today?

utterance: actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.

utterance: All right. Thank you. do your prefer that I call you Claire or Miss Morrison?

utterance: Claire will be fine.

utterance: OK, Claire. Could you provide me with an account number or social security number for you?

utterance: Yes. My account number is two three nine seven zero five.

utterance: All right. Just let me repeat that back to you real quick. That is two three nine seven zero five for that account number and you said that this is in regarding to your checking account. Correct?

utterance: Yes. That's correct.

utterance: All right, Claire. Could you also provide me with a date of birth for you too?

utterance: Yes. My date of birth is nine nine of nineteen eighty.

utterance: All right. September ninth of nineteen eighty. I have located your account. it looks like you have a security question on your account. If you wouldn't mind me just asking. What is your mother's maiden name?

utterance: Her maiden name was Parker.

utterance: All right. Thank you, Claire. I have your checking account pulled up.

utterance: What can I do for your today?

utterance: well, basically I'm wanting to try to transfer some money from my checking to my savings account if that's possible.

utterance: All right.

utterance: Let me just confirm real quick. You wanted to transfer some money from your checking account to your savings account. Correct?

utterance: Yes. That's correct.

utterance: All right and can you tell me the last four numbers of the savings account you are wanting to transfer that too.

utterance: So I believe the last four numbers are seven six five four I think. I think that's correct.

utterance: All right. That that is a checking account here. I'm sorry. That is a savings account number for your here. how much would you like to transfer from your checking to that account?

utterance: I'd like to transfer four hundred and eight five dollars if possible.

utterance: OK. So we are transferring four hundred and eighty-five dollars from your checking account and leaving ninety-seven oh five to your savings account that's ending in seven six five four.

utterance: If you give me just one second. Let me get that done for you All right, Claire. I have that transfer completed.

utterance: Was there something else that I can help you with today?

utterance: actually like. Well, so I'm saving up for a new car. I now kinda figure out and decide and I'm gonna start putting out those funds for that car that I'm saving up for into this savings account. so that's really why I'm doing this. It's just you know trying to to save some money up and just figuring if I put it aside then I'll be less tempted to use it.

utterance: That's a great idea. you know it's it's always good to to have that savings account and just kind of keep it keep it out of your your checking account so that you're not tempted there to spend it but if you don't mind me asking you, what kind of car are you saving up for?

utterance: I'm trying to get the Jeep Ranger like I would like a red Jeep Ranger to to be more specific. But any Jeep Ranger really That's kind of. That's kind of what I'm saving up for.

utterance: Oh, I have heard that those are great cars.

utterance: I really want for a Jeep last time. I don't know I just decided that it's like the perfect car for me and that was what I wanted. So here I am saving up for it.

utterance: Well that is awesome, Claire. I I I hope that you are able to get that Jeep Ranger and everything works out for you. I have that money transferred for you so if there's anything else that you'd like me to help you out today. Just let me know.

utterance: Actually, if you wouldn't mind. I was wondering if you could also give me the website for the Intellect Bank so that I could check in to the online banking.

utterance: yes. Yes, absolutely. I do wanna correct you though. It's actually Intellibank. That's I N T E L L I B A N K.

utterance: it's Intellibanking dot com is the actual website for it.

utterance: I just wanna make sure that you can find the right bank site if you if you happen to just Google it.

utterance: so again, it is Intellibank and not Intellect Bank. did you want me to maybe assist you on trying to get that online account setup?

utterance: Oops. I don't know why I called it Intellect Bank. I meant. I knew that it was Intellibank. I I just flubbed at the words there I'm really sorry about that.

utterance: I think I can figure it out. But if I need help, will I be available to call you back?

utterance: absolutely. You can call back anytime. We do have representatives available Monday through Friday from seven a.m. to nine p.m.. They can assist you with that any time.

utterance: you can also. I mean, if there is. If there is anything that that you need during off hours too. There's also a instruction on our website that kinda walks you through on how to set those online accounts up. So if you do it after hours, that's available to you as well just to give you a little bit of options there. But if there's anything that I can do to help you out.

utterance: I don't think so that there's anything else I can do. I mean, I can call back, if there's any kind of problem with getting that online set up. But I do appreciate all of your help.

utterance: No problem, Claire, and good luck to you. Good luck on getting your Jeep and if you need anything else from Intellibank, please do not hesitate to call us. We we love to hear from you guys we just hope that you have a wonderful day.

utterance: Thank you so much. I really appreciate it.

utterance: We really appreciate you, Claire. You have a great day. Thank you.