utterance: Hi. Thank you for calling Intellibank. How can I help you today?

utterance: Hello. Sorry about that. I was wondering about. Well, I moved and we're a little bit out of the country. And I was wondering, we need to find some ATMs in my area. And I have a couple other questions about regarding that as well.

utterance: Oh. Nevermind.

utterance: Yes sir. We'd be more than happy to help you with that. OK, first I'm gonna have to get some information from you to to verify your account. Can you give me your first and last name?

utterance: Richard Galls. G A L L S.

utterance: Thank you, sir. And could you give me your street address?

utterance: Street address. Eight hundred, Canal Boulevard, Weirton, West Virginia. Five five six two eight.

utterance: OK. Thank you for that. And can you answer the security question that you have set up for verification on your account? what's the what's the your mother's maiden name?

utterance: Clipper.

utterance: Thank you very much for that. And can you verify the last digits of your social?

utterance: Four eight, seven two.

utterance: Thank you for that. OK. And so you're looking for some ATMs near you, huh?

utterance: Yeah I live over at at Whistle Mountain. And it's a little bit out of town now. They get really good fishing out there, you know that?

utterance: OK.

utterance: Oh, wow. That's. You know, I've heard that. I understand that they they do.

utterance: They've been stalking up there. And they got a lot of streams cleaned up from the old acid mine drainage that If you go fishing, it's a really really good place to go.

utterance: Wow.

utterance: OK, so the the location that you are right now is in the state and what is the state you're in?

utterance: State?

utterance: Mhm.

utterance: I'm in our state. West Virginia.

utterance: Now you're

utterance: In West OK. OK. Right now?

utterance: Yeah.

utterance: Yeah, it's up on Whistle Mountain.

utterance: Oh, OK. OK. And let's see And there are a few different options that we have that we can steer you in. close to you there are three or four. There's a Walmart there at the the Chilean exit. And you can more than happy you they'd be more than happy to help you there. Their ATM runs twenty-four hours a day. and they also have the

utterance: Is.

utterance: Walmart open twenty-four?

utterance: Yes.

utterance: They still cuz all that pandemic stuff again.

utterance: Sometimes and sometimes they are. Sometimes they aren't. They are now back on.

utterance: Some of them close like ten o'clock now cuz of the Cordova virus.

utterance: Yes. Yes, you're exactly right. yes, but they are on twenty-four hours a day now. And then, they also have the cash deposit if you're interested in that.

utterance: Oh, OK. Cuz if cuz if the one reason my lady was talking to me about that. She's like when you call in, you make sure see if you can put cash deposit when you drive in that cab around with all that money. You need to make sure you can deposit it. Don't have all money on you. So nobody don't work trying to rob you.

utterance: That's exactly right, sir. That's a that's a good idea.

utterance: Cool

utterance: And

utterance: And also, you know that that ATM at that Walmart will be great. but I have one more question about that. Does that Walmart have the ITM to where they have the integrated teller. You push that button and you can talk to a real person. You know if you have an issue?

utterance: Yes.

utterance: I do believe they do, sir. They've upgraded all of the ATMs in that surrounding area. there's also two more there's one at the the it's called Mimi's and they also have the integrated ATM there also. And if you. Even if you don't have your debit card or your driver's license you can talk to a live agent. And they will help you get into your account.

utterance: OK. That's pretty cool.

utterance: And is there is there anyway. Is there anything I can help you with online banking to maybe to get out into your account easier or

utterance: Yeah. what's my with~

utterance: What is my withdraw limit for the for the days? A two hundred, five hundred or thousand

utterance: Yeah. It.

utterance: And yours is five hundred.

utterance: OK. OK. raise that?

utterance: daily and.

utterance: Yes, we can raise that.

utterance: Cuz my old bank I could.

utterance: Do a thousand bucks and then they cut me off.

utterance: Yes. We sure can.

utterance: would be more than happy to help you with that. We can raise that that limit for you. And I wanted to let you know that there's also some fees that can incur. you wanna be aware that sometimes you might incur. You might incur a two dollar maintenance fee for the withdrawal of the cash.

utterance: What kinda fee?

utterance: At our at our own ATMs?

utterance: Yes. It's it's it's yeah. I'm I know sir. I am so sorry about that. Yes. I'm sorry about that. they're still working out some glitches with that, but it.

utterance: That's different.

utterance: Should be free at your own place usually.

utterance: yeah. Yes. Depending, but you know.

utterance: That might turn.

utterance: A lot of people away. .

utterance: Yeah a lot of these online banks now that are doing different things so, you know.

utterance: Y'all should change that or you lose and you lose a lot of potential customers on that.

utterance: Yes. You're right about that. I I Yup. That. I really I really do believe you're right, sir. But

utterance: Well. I'm here. I ain't I ain't going nowhere.

utterance: Just trying to help.

utterance: Yeah. For right now, I guess that's what they're gonna do until they do something different. but yeah. If you need anymore help or if you think that maybe I.

utterance: I'm on the phone. Hold on. I'm trying to talk to I'll be right there.

utterance: She's wanting. Ask me what time I'll be ready.

utterance: Oh, OK sir. Is is there anything else that I can help.

utterance: No you.

utterance: Can't have my last Reese cup. Sorry about that.

utterance: That's OK, sir.

utterance: Yeah, I guess we just wrap it up. It's getting louder in here. Around supper time, everybody gets wonky. Sorry. So the Walmart down there at the bottom of the hill at part of the mountain?

utterance: Right, right? I I totally understand that.

utterance: Yes.

utterance: Is there any other places?

utterance: Yes, there's a couple more. there's a Cracker Barrel that has the same kind of ATM. That's about four miles from that. so, if you are up that in that that part of the area, you can find the an ATM right there inside of the Cracker Barrel.

utterance: Really?

utterance: Nice.

utterance: We'll just have to go to Cracker.

utterance: Barrel for supper tonight.

utterance: Yes. it is one of our favorites too.

utterance: Hey! We're going to Cracker Barrell, all right?

utterance: They got a chicken.

utterance: Fried chicken. All right, ma'am. Well I appreciate it.

utterance: Is there anything else I can help you with?

utterance: I guess that's about it really.

utterance: Well thank you very much for calling Intellibank and it was a pleasure helping you this evening.

utterance: Thank you, ma'am.

utterance: Bye bye.

utterance: All right.


speaker_role: Agent

utterance: Intellibank. This is Jennifer.

speaker_role: Customer

utterance: Yeah this is Sam White.

utterance: Hi Sam. How could I help you today?

utterance: Oh Yeah I was wondering. I need to check my account.

utterance: Sure I'd be happy to help you with that.

utterance: Just need to get a little bit of information here from you. Can I please get your date of birth?

utterance: Yeah, that's June twelfth of eight nine.

utterance: Thank you. Your driver's license number?

utterance: Oh hold on a second let me Let me get my wallet.

utterance: Oh OK. Yeah here it is, man you have a lot of cards in this wallet, like seriously I I have cards from a tattoo parlor from a vacation like eight years ago.

utterance: That must of been a good one.

utterance: Yeah, craziest thing look at this. Oh here's my drivers. OK yeah sorry. It's seventy-six three ex ex as in X-ray nine nine seven one.

utterance: Thank you. you have a security question on your account. What is the color of your favorite shoe?

utterance: Do I?

utterance: Oh that's black.

utterance: Yes. That appears to be correct. can I please get the account number?

utterance: Yeah. It's my savings account. It's nine nine two seven nine.

utterance: Yes. That appears to be correct. OK. How can I help you with your savings account today?

utterance: OK. So here's the thing I was down over at the. What was that the lucky silver Yeah the lucky Silver. Anyways I got to talking to Bob and Frank and they were talking and stuff and anyways I go out to talking about like savings rates and interest rates and like inflation basically we got started on this and I'm kind of preparing for like an economic downfall or something I can't remember it was a long conversation but I'd like to close my savings account.

utterance: OK. Yep I can I can do that for you here.

utterance: That'd be great, Oh yeah, go ahead.

utterance: are you wishing to then just transfer the savings account balance into your checking account?

utterance: Yeah. That'd be fine. I'd be OK with that. How much is in there?

utterance: Your savings account shows a balance of two hundred thirty-nine dollars and eighty-six cents.

utterance: Yeah. Just transfer it all to the checking and I'll deal with it later.

utterance: OK. I can certainly do that for you here. Just give me one moment to make the transfer. OK. I have made the transfer. The transfer was successful. It will show that the funds have been transferred on your end in three to five business days and it'll show immediately that your savings account has been in fact closed.

utterance: All right that sounds good. Thank you.

utterance: Is there anything else I can help you with today?

utterance: not currently no.

utterance: OK. Well you have a great day and we'll talk to you soon.

utterance: Yeah you too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Daisy.

utterance: How may I help you? Hi Daisy, so my wife usually keeps you know, cash on hand. About five hundred in the house at any given time. Well her Mom is sick so she's out of town taking care of her and I don't have any spending cash.

utterance: OK. So you're looking to make a withdrawal?

utterance: Yes.

utterance: Alright and would you like me to lookup the nearest branch or an ATM for you?

utterance: I think an ATM would work for me. I prefer ATMs.

utterance: OK. So let's go ahead and find you an ATM. Are we looking for the ATM nearest your house?

utterance: Yeah.

utterance: Alright. And can you give me your address please?

utterance: Yeah, it's one fifty-three Pinecone Circle. It's in Branson, Missouri and ZIP code is five five three two four.

utterance: Thank you. One moment while I lookup locations. OK. So the we have three ATMs within one mile of you. The first one is at two twenty-eight Laverne Court The second ATM is at one sixty-seven Pittsburgh Way. And then we have a non-Intellibank ATM at seven forty-nine Hope Avenue Now since that is not related and associated to Intellibank, there will be a four dollar non-refundable transaction fee, and you have a four hundred dollar limit at any one of those ATMs per day. Does that help you out?

utterance: you said it's a four hundred dollar daily limit?

utterance: Yeah.

utterance: OK. while I got you on the phone, could you check my balance?

utterance: Absolutely. May I have your full name and address?

utterance: Yeah. My name is George Emory and I live at one fifty-three Pinecone Circle in Branson, Missouri. The ZIP code is five five three two four but you already have that

utterance: Yeah, sorry about that.

utterance: And my phone number is six one two two two nine three nine zero nine.

utterance: OK, and George can you confirm the last four of your social for me?

utterance: Sure, it's four four eight one.

utterance: And what was your first pet's name?

utterance: Wink.

utterance: And which account would you like to verify today? Which Which one would you like a balance for? Your checking or your savings?

utterance: check my checking card please.

utterance: OK.

utterance: And what is that account number?

utterance: could you just give me a second? I'll go check in my cabinet to see if I have the number.

utterance: Sure. No problem. Take your time.

utterance: Thanks.

utterance: OK. I have the number if you're ready.

utterance: I'm ready.

utterance: It's zero zero one six three nine two two one seven.

utterance: Great, and your balance is one thousand eight hundred ninety-two dollars and seventy-six cents. Is there anything else I can do for you today?

utterance: could you tell me what email is listed on my account?

utterance: We have G Emory at hotmail dot com.

utterance: OK. Could you update it to my new email address?

utterance: Absolutely. One moment while I port the screen we need to do that. And I'm ready.

utterance: OK. It's similar to my last email but it's G F Emory at Gmail dot com

utterance: So G F E M O R Y at Gmail dot com.

utterance: Yeah.

utterance: Perfect. OK. I've made that change for you. Now, George, are you interested in receiving email communications regarding upcoming promotions and account information?

utterance: sure, why not.

utterance: OK and would you like to receive those daily, weekly or on a monthly basis?

utterance: let me get it weekly please.

utterance: Weekly emails. Alright and do you need any information regarding how to access our online banking?

utterance: Yeah. I tried to do it a couple of days ago but it didn't give me access.

utterance: Oh I see. Have you ever logged in before?

utterance: I wasn't able to.

utterance: OK, so you've never had access to Intellibank's online banking?

utterance: No.

utterance: Alright. So for first time users of the online banking service, you must login by clicking first time users enroll here. That will bring you to a link where you'll have to read and accept the online banking disclosures and enter your account number, your social your date or birth and create a password. Once you're logged in you'll be prompted to choose and answer five security questions and also enroll in the one time security code feature. Does that all make sense?

utterance: Yeah that makes sense.

utterance: Great. Would you like me to shoot you that information in an email right now?

utterance: Yes please.

utterance: Alright and you should receive that email very shortly. Is there anything else I can help you with today?

utterance: No I think that's all I needed.

utterance: Great, have a great day. Bye bye now.

utterance: You too. Bye.


utterance: Thank you for calling Intellibank. This is Summer. How may I help you?

utterance: Yeah. Hey, Summer. This is Jim. I think we got disconnected. I was calling earlier a about my savings account.

utterance: Oh. Hi, Jim. Yeah the phone went dead. Lost connection somehow.

utterance: Oh I got the worst phone. I got one of those PMX phones I think.

utterance: I don't know. The thing cuts in and out constantly. I need to get a new phone.

utterance: Well, it's not a problem. I I understand. Technology can be finicky sometimes.

utterance: Oh I'll tell you.

utterance: OK. So back to what what the main issue was. We were closing your savings account. That was correct?

utterance: Yeah, I needed to close that down.

utterance: And transfer the money from that to my checking.

utterance: OK. Yep, I can certainly help you with that here. Let me get my screen pulled up here and we can get that started for you.

utterance: All right. Can I please get your first and last name?

utterance: Yeah. that is Jim White.

utterance: Your date of birth?

utterance: twelve eighty-sebye bye. June first of eighty-seven. Sorry.

utterance: Your driver's license number?

utterance: yeah that's one seven nine nine D D as in dawn three six seven.

utterance: Thank you. You have a security question on your account. What is the color of your favorite shoe?

utterance: Yeller.

utterance: Just to reconfirm, that's yellow?

utterance: Yes yellow, sorry.

utterance: OK. That is correct.

utterance: All right. And can I please get the account number on your savings account, the account that you wish to in fact close.

utterance: that's nine seven two nine nine.

utterance: I'm sorry. What was the last three digits?

utterance: Nibye bye. Oh yeah. Sorry, my receptions really bad. That's nine seven two nine nine.

utterance: OK. Thank you. And what is your reason for closing your account today?

utterance: Oh well, unfortunately I lost my job so I won't really be able to put a lot of money into savings and meet the minimum.

utterance: I'm sorry to hear that. Hopefully hopefully you can get back on your feet quickly.

utterance: Well, yeah I'm hoping so.

utterance: OK, so closing the savings account. And are you wanting to transfer that balance then into your checking account?

utterance: Yes.

utterance: OK. Looks like you have a remaining balance of two hundred fifty dollars and twenty-five cents.

utterance: Yeah that sounds about right.

utterance: OK.

utterance: can I please get the account number for verification for your checking account?

utterance: Yeah. It's zero nine two three two.

utterance: Yes, that's correct. OK.

utterance: Just wanted to make sure that we have all the right numbers in place.

utterance: OK, I've gone ahead and transferred that remaining balance from your savings into your checking. Your savings account if officially closed.

utterance: And you just have your checking account which will is remaining open.

utterance: I have made note here in your file that you have closed your account due to job loss.

utterance: Is there anything else I can help you with today?

utterance: Nope. You've been helpful.

utterance: All right. Then you have a wonderful day.

utterance: You too.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank. My name is Lesley, how can I help you today?

utterance: Yes. I will like to find a branch near me. And I will also like to make a wire transfer, please. If you can help me with that.

utterance: All right, sir. I'll be happy to help you with both those requests. We'll handle the branch locations first and then we'll get into the account information for the wire transfer if you don't mind.

utterance: OK. Sounds good.

utterance: All right, sir. In order to find branch locations near you, I'm gonna need your current street address including the city, state, and ZIP code, please.

utterance: Oh yes. my street address where I'm at right now is twenty-five thirty-four, North Peabody Lane. Chicago, Illinois six one six oh five.

utterance: All right. So you said twenty-five thirty-four North Peabody Lane in Chicago Illinois, ZIP code six one six oh five?

utterance: Yes, that is it.

utterance: OK. So gimme just one moment while I look up branches around that location, please.

utterance: OK.

utterance: OK, sir. Looks like I have about three locations near you. The closest three I have on this account. I can give you those locations if you have a pen and paper ready.

utterance: Yes, I'm ready when you are.

utterance: OK, sir. So the first location is about a quarter of a mile away from you.

utterance: OK.

utterance: It's at two one eight South Shelby Court Way.

utterance: OK.

utterance: And the hours of operation are eight a.m. to four p.m. Monday through Friday and eight a.m. to two p.m. on Saturday.

utterance: OK.

utterance: All right, sir. And the next location is about a half a mile away from you at four four one Bishop Drive.

utterance: Four one one Bishop Drive.

utterance: Four four one Bishop Drive.

utterance: OK.

utterance: Four four one Bishop Drive. All right, I got that.

utterance: Ye~.

utterance: All right, sir. And that location hours happen to be eight a.m. to four p.m. Monday through Friday and eight a.m. to twelve p.m. on Saturday.

utterance: OK, got that.

utterance: OK. This last location, sir, is about three-quarters of a mile away from you.

utterance: All right.

utterance: That location is at five seventeen West Willow Street.

utterance: Five seventeen, West Willow Street?

utterance: Yes, sir. The hours of operation are eight a.m. to five p.m. Monday through Friday. And and that location is actually closed on Saturday and Sunday.

utterance: OK.

utterance: Oh! OK. Closed on Saturday. All right.

utterance: Yes, sir.

utterance: It sure is.

utterance: All right, OK.

utterance: All right, sir. And you wanted to also make a wire transfer?

utterance: Yes yes, may I, please.

utterance: Yes, sir. I'm gonna need a little bit more information from you for your account verification.

utterance: All right.

utterance: OK, sir. Can I have your first, last name, and date of birth, please?

utterance: Yes. My name is Theo Walker. My date of birth is ten thirty-one nineteen seventy-four.

utterance: All right, sir. you gave your name as Dale Walker and your birthday the tenth thirty-one nineteen seventy-four?

utterance: Yes, ma'am.

utterance: OK, Mr. Walker. Could I have your driver's license number, please, for identification purposes?

utterance: Yes, you may. My driver's license number is six one nine five two four nine six nine.

utterance: OK, So to verify that number is six one nine five two four nine six nine?

utterance: Yes, that is it.

utterance: OK. Thank you so much, sir. And for account security purposes can I get the last four digits of your social security number?

utterance: Yes.

utterance: Last digit is seven zero three nine.

utterance: OK, sir. That was zero seven zero three nine, sorry.

utterance: Yes, ma'am.

utterance: All right, sir. And you're wanting to make a wire transfer, which account will you be transferring out of?

utterance: I wanna transfer out of my checking, please.

utterance: OK, sir. Could you give me that checking account number, please?

utterance: I sure can. The checking account number is five one four three three six seven zero seven zero.

utterance: All right. So to verify that number is five one four three three six seven oh seven oh?

utterance: Yes.

utterance: OK, sir. Gimme just one moment while I look for your account information.

utterance: OK.

utterance: OK, sir. Looks like your current balance is two thousand, seven hundred and forty-nine dollars and fifty-six cents in that account, what amount would like to wire?

utterance: OK.

utterance: how much did you say I have in there?

utterance: Two thousand, seven hundred and forty-nine and fifty-six cents.

utterance: Let me wire five hundred.

utterance: OK, sir. So you wanna make a transfer of five hundred dollars?

utterance: Yes.

utterance: OK. That'll leave your current balance at two thousand two hundred and forty-nine dollars and fifty-six cents.

utterance: OK.

utterance: OK, sir could you tell me tell me which account type you're wanting to wire into, is that a checking or savings account?

utterance: It will be a checking.

utterance: OK, sir. Let me write that down note that. OK, could you give me the recipient's first, last name, or if this is a business, the business name?

utterance: yes first and last name is Erik E Craft. Erik E R I K.

utterance: OK. So that's Erik Craft Erik with E R I K.

utterance: Yes.

utterance: Could you give me the street address as well as the city, state, and ZIP for this person?

utterance: yes. The address is forty-two six three Post Farm Road Decatur Georgia. three zero zero three zero.

utterance: OK, so to verify that address was four two six three Post Farm Road in Decatur Georgia at three zero zero three zero ZIP code.

utterance: Yes.

utterance: OK, so do you have an email you want to add to this?

utterance: you could just put Erik E Craft at day rap dot com.

utterance: OK, sir. is anything capitalized in that, or is that OK?

utterance: ye~.

utterance: yes. The E the E in Erik and the E in and E in Craft.

utterance: OK, sir. To verify. OK. To verify, the email address was Erik with a capital E E R I K not E R C E R I C, correct?

utterance: Don't know if I said that right.

utterance: Right.

utterance: OK. So Erik with a capital E, E R I K, capital E Craft with a capital C at day rap dot com.

utterance: Yes, that's it.

utterance: All right so much for that and you said you wanted to transfer into a checking account.

utterance: Yes.

utterance: All right, so could you give me the routing number for that transfer account, please?

utterance: Oh yes, the routing number is is three nine zero six five one zero zero one

utterance: All right sir so that routing number was three nine zero six five one zero zero one.

utterance: Yes.

utterance: OK, sir. I'm ready for that checking account number too, please.

utterance: Excuse me.

utterance: All right. The checking account number is nine zero zero three eight four six three.

utterance: All right, so to verify that number is nine zero zero three eight four six three.

utterance: Yes ma'am.

utterance: All right sir. So the amount you wanted to transfer was five hundred and. All right. OK, so we offer same day next day and three-day transfer. Same day will be thirty dollars, next day there's a fee of ten and three days is a fee of three dollars. Which one would you like to use?

utterance: Yes please.

utterance: Just put the next day the fee of ten.

utterance: All right, sir. So we're going to transfer five hundred in to this account. So your balance will be two thousand two hundred and thirty-nine dollars and fifty-six cents once we debit that ten dollar fee. OK?

utterance: All right, sounds good.

utterance: OK, give me just one moment while I handle this wire transfer for you.

utterance: All right.

utterance: All right, Mr. Walker, I've already processed that transfer for you, it should be next day that this is going to go into his account. Today is Monday and you've done this before twelve twelve p.m. I mean sorry twelve a.m.. you've done this before eleven a.m. my my bad I'm sorry sir a little sleepy still.

utterance: All right.

utterance: OK, so this will be in his account, on the next day.

utterance: OK. thank you for your time.

utterance: OK thank you so much, Mr. Walker. Is there anything else I can help you with?

utterance: Oh no that's about it.

utterance: All right. You have a great day sir. My name was Lesley.

utterance: All right, thank you.

utterance: Thank you bye bye.

utterance: Bye bye.


utterance: Hello, this is Michelle from Intellibank. How are you doing today?

utterance: I'm doing OK, how are you?

utterance: I'm good too, thanks for asking.

utterance: How can I help you today?

utterance: I was wanting to update some of my personal information and I also had my credit card get stolen.

utterance: Oh, so sorry to hear that, that your card has been stolen. I can certainly help you with that.

utterance: Before we proceed further, I would like to verify your account.

utterance: May I have your first name and last name please.

utterance: my name is Lucy Jonas.

utterance: Can you please spell your last name?

utterance: J O N A S.

utterance: All right, thank you so much.

utterance: May I have your date of birth please?

utterance: My birthday is March third nineteen eight ninety-eight.

utterance: All right, so your birthday is March third nineteen ninety-eight, is that correct?

utterance: Yes.

utterance: All right, well, I need to verify your ID before we proceed further. May have your bank account number?

utterance: the yes, the account number is nine seven three six one four three.

utterance: OK, I'll repeat. It is nine seven three six one one three, is that correct?

utterance: the last two numbers are actually four three.

utterance: Oh, sorry about that. So it is nine seven three six one four three, is that correct?

utterance: Yes, that is correct.

utterance: All right, thank you so much.

utterance: OK, you can give you can give your credit card number but not now. We will need it later.

utterance: So for security reasons, I would like to ratify your identity. So, may I have your mother's maiden name?

utterance: her middle her maiden name is Miller.

utterance: All right so, is it M I L L E R? Is that correct?

utterance: Yes.

utterance: All right, fine. Thank you so much. So, what is your account number or credit card number?

utterance: My account number is nine seven three six one four three.

utterance: All right, thank you so much. So, which type of information do you want to update? Like your address, phone number or email ID?

utterance: I wanted to update my street address.

utterance: All right, so what is your street address? I would like to know your previous street address and then we will update your newest street address.

utterance: My previous street address was five four three seven Eagle Street and I've moved to three nine six one Main Street.

utterance: OK, so you moved to three nine six one Main Street so is it in the Joliet itself or somewhere else?

utterance: yes, it's in Joliet.

utterance: All right so what's is the ZIP code for this?

utterance: Six oh four three three.

utterance: All right, thank you so much. Give me a moment. I'm going to update your personal information.

utterance: Well your personal information has been updated.

utterance: Perfect, thank you.

utterance: You're welcome. Now let me help you with your stolen card.

utterance: So before we proceed further, I would like to verify your account.

utterance: So may I have your first name and now last name again please?

utterance: Lucy Jonas.

utterance: All right, thank you so much.

utterance: May I have your date of birth please?

utterance: My birthday is March third nineteen ninety-eight.

utterance: OK so I'll repeat. It is March third nineteen ninety-eight.

utterance: Is that correct?

utterance: Yes, that is correct.

utterance: Thank you.

utterance: Well, I need to ratify your ID before we proceed further.

utterance: May I have your bank account number?

utterance: All right, so your number is, bank account number is nine seven three six one four three. Is that correct?

utterance: Yes, that is correct.

utterance: All right, thank you so much. For security reasons, I would like to verify your identity.

utterance: May I have your street address where you grew up?

utterance: I grew up on five four three seven Eagle Street.

utterance: All right.

utterance: OK fine. So now give me your credit card number.

utterance: My credit card number is one six nine four one three seven two four six four one nine three two one.

utterance: All right, sorry about that. Can you please repeat your credit card number?

utterance: yes it is one six nine four one three seven two four six four one nine three two one.

utterance: OK, so it is one six nine four one three seven two four six four one nine three two one, is that correct?

utterance: Yes.

utterance: All right, perfect. Which date your card was stolen?

utterance: it was stolen on October fifth.

utterance: OK, your card was stolen recently. So can you provide me the date you used your card for the last time?

utterance: I used it earlier that day so October fifth.

utterance: OK, earlier that day so it was October fifth. OK. Do you remember where you used your card that day?

utterance: I used it at Target.

utterance: OK. So, I'm going to cancel your card right away and after that, I'll re-issue you a new card.

utterance: So just bare with me I'm just going to go ahead and do it right away.

utterance: All right, thank you.

utterance: Well, your card has been canceled now. So, I'm going to re-issue you a new card. So what is the mailing address you want your card to arrive?

utterance: at my own address so three six sorry at three nine six one Main Street.

utterance: OK so, you want your card to arrive at three nine six one Main Street Joliet which I have it on on the file and does it go to six zero four three three, is that correct?

utterance: Yes, that is correct.

utterance: All right, fine, thank you so much.

utterance: So, you will receive your card in your mailing you will receive your card in your mail within five business days.

utterance: So well, once you receive your card, you will see the customer care number at the back of your card. Simply call them to activate your new card. OK?

utterance: OK, thank you so much.

utterance: You're welcome, thank you. Do you want to know about online banking? It is a very convenient way to do your transactions.

utterance: All right, fine, no problems. Is there anything else I can do for you today?

utterance: Not at the moment.

utterance: All right, fine, thank you so much. Again, this is Michelle. Thank you for calling Intellibank, have a nice day.

utterance: You too.

utterance: Thank you. Take care, bye.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: Hi, how are you doing? I just moved and and I just wanted to know if there were any close by ATM machine chine by this address?

utterance: yes sir, I can certainly help you with that. You want to find a few nearby ATMs for your new address?

utterance: Yes, please.

utterance: All right sir. Can I get your first and last name please?

utterance: Yeah, first name Dale. Last name Walker.

utterance: All right Mr. Walker. So you need to know a couple of locations. I'm going to have to get a little information about your address please.

utterance: OK.

utterance: could you give me the address including the city, state and ZIP code?

utterance: yes. Hold on please. Got that written down somewhere. OK. My address well, I have two on file here. Let me give you my first one first. the first one is though, though, though right now, it's forty-nine oh seven North Wright Street. Peoria, Illinois six one six oh seven.

utterance: All right, sir.

utterance: All right, sir.

utterance: And my other one is is thirty-two oh four North Loubough Street.

utterance: All right, sir. We have your new address here on file. The forty-nine oh seven North Ricet Street.

utterance: Yes.

utterance: All right, sir. We have that on file for you that's been updated.

utterance: OK.

utterance: All right, write that down too.

utterance: All right, give me just one moment while I look up ATMs nearby that location.

utterance: All right. Take your time, ma'am.

utterance: All right Mr. Walker. Looks like we do have we have about six ATMs close by. but those last three, they're you know a little over a mile away. These first three that I have listed, their actually fairly close by. At least half a mile from your address.

utterance: Oh wow.

utterance: OK. Any of them walking distance?

utterance: yes, sir. I actually have one that's outside of our banking department that's within walking distance.

utterance: OK.

utterance: OK. This is with a different local branch. So, there's actually a fee if you have to, if you use this ATM.

utterance: About how much is

utterance: It's

utterance: Usually between two and five dollars.

utterance: it usually depends on the amount you're withdrawing.

utterance: Five dollars. That's a lot. OK.

utterance: All right.

utterance: Exactly.

utterance: So I can give you so do you want those close addresses?

utterance: yes, please. The closest one first.

utterance: OK.

utterance: OK, sir. I'll give you the one that in, within walking distance. This one is at Farm Bureau Bank is not with our bank.

utterance: OK. Farm Bureau Bank.

utterance: OK.

utterance: So, that location is at seventy-two thirty-three Spring Street.

utterance: Spring Street. OK.

utterance: Like I said, sir. There's actually a fee associated with any type of withdrawals from that ATM.

utterance: And we actually have a five hundred dollar withdrawal limit usually placed upon our accounts. You could go online and increase that if you need to.

utterance: OK.

utterance: All right, sir. Now I'm going to give you about four of these other addresses are with our branch. There's no fee to withdraw anything from those branches.

utterance: All right.

utterance: But

utterance: That five hundred dollar limit still applies.

utterance: OK.

utterance: OK, the first one is located at forty-seven Meadow Road.

utterance: OK.

utterance: That

utterance: Is one of our twenty-four hour branches.

utterance: All right.

utterance: so that ATM will be available twenty-four hours for you.

utterance: Not bad.

utterance: OK.

utterance: All right, sir. And the next one is at three East Gold Road.

utterance: All right. Three East Gold Road.

utterance: Yes sir.

utterance: That is an outside, drive up ATM. So that's twenty-four hours as well.

utterance: OK.

utterance: the next one we have, sir. Is at three Sunset Street.

utterance: Sunset street?

utterance: Yes, sir.

utterance: OK.

utterance: That one is a is located inside of a lobby. And that business closes at ten. So that should be accessible until ten p.m..

utterance: OK, I got that.

utterance: OK. And this last one is at eight thirty Pinenole Avenue.

utterance: OK.

utterance: And this one actually shortest availability. It closes around seven. It's located with inside the lobby of a business.

utterance: OK.

utterance: All right. Got that. Thank you very much.

utterance: Right, sir.

utterance: Lastly?

utterance: No problem, sir.

utterance: And you you sound very, you sound very professional. so how long have you been working at the job you at?

utterance: Oh, sir. I've been here for about ten years. Can you believe that? Oh, I wish. I wish, sir.

utterance: Ten years.

utterance: Oh, man. So you up for a bonus, right?

utterance: Well, I need to call them and tell them to give you one.

utterance: I've

utterance: I've accumulated some vacation days. So I'm up for vacation.

utterance: well at least you got something there.

utterance: That's a bonus to me.

utterance: Oh, yeah. Amen.

utterance: All right. Thank you so much Mr. Walker, for your time and patience. Is there anything else I can do for you?

utterance: that's it.

utterance: I so appreciate it.

utterance: All right. Thank you, sir. Again, my name was Leslie and I hope you enjoy the rest of your day.

utterance: you too.

utterance: Thank you. Bye, bye.

utterance: Bye, bye.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

utterance: Hi. This is Peter Davis. I wanna deposit money and I don't know what to do.

utterance: OK sir. I would be happy to help you with that. Are you trying to find an ATM, or you wanna go take it to the bank?

utterance: a bank branch I think is best.

utterance: OK. and you have an a. an account with us here at Intellibank?

utterance: Yeah, of course I do. Otherwise, I wouldn't have called you.

utterance: OK, I understand sir. I just want to verify to make sure I don't give you inaccurate information. OK. So, sir, where are you located? Do you have your state city?

utterance: Yes, I'm in Austin, Texas.

utterance: OK. And do you know a street address that you're at?

utterance: One thousand Maryland Street.

utterance: Perfect sir.

utterance: Stupid name.

utterance: OK, so let me type that in. Just a moment. OK, so it looks like there's a bank branch about fifteen minute drive from where you're at.

utterance: OK. And how do I get there?

utterance: OK, sir, it looks like I can. we have our system set up where I can send you a text message. It will provide the address and the location of the bank. You can plug it into your navigation system and get you there.

utterance: OK sounds great.

utterance: OK, just a moment. Let me get to another screen so I can get some further information. can I get your phone number to text that information to?

utterance: Yes. Five one two. Four eight seven. Zero one four three.

utterance: Five one two four eight seven zero one four three?

utterance: Yes.

utterance: OK, let me get that information together for you. I'm taking a screenshot, and I'm gonna send it right over. And.

utterance: How long is it gonna take?

utterance: it's on its way right now.

utterance: OK.

utterance: just tell me as soon as you receive it. I'll sit on the phone with you.

utterance: Yes, I got a message.

utterance: OK sir, go ahead and open that up to see if it's readable and that you understand the information on there.

utterance: wait. I need to have my reading glass. Yes, I can see it.

utterance: OK sir.

utterance: Yep, perfect.

utterance: OK. And that bank branch, you will be able to do plenty of things there. deposit your cash, move money, talk to a teller when we're open. Is there any other information you would like?

utterance: No not really. I just need to make a deposit there. And yeah therefore, I called you to get the nearest bank branch.

utterance: OK sir.

utterance: what?

utterance: Are the opening hours of the bank?

utterance: let me pull that up. Eh looks like they're open Monday through Friday from ten a.m. to six p.m..

utterance: it's already five o'clock so I need to hurry I think then, right?

utterance: Yes sir. They're open for one more hour, but as long as you get there and get in line they will assist you.

utterance: Oh, that should be great!

utterance: Yes, we take part in our customer service at Intellibank.

utterance: OK. And you're sure it's fifteen minutes?

utterance: Yes sir. It looks like it's a three-and-a-half three point five mile trip, but you're in rush hour traffic, so yes, it looks like it's a. Probably about fifteen minutes.

utterance: OK. And. And I need some information about loans. A personal loan. can you email that?

utterance: Yes sir. I can get that together for you. is this a loan for under ten thousand dollars?

utterance: Yes.

utterance: OK sir! Let me get that information over on that screen. OK. And so do you have an email address you would like this. Send this. Me to send this to you at?

utterance: Yes, that is Peter sixty-eight Davis at Gmail dot com.

utterance: Peter sixty-eight Davis at Gmail dot com?

utterance: Yes.

utterance: OK, I'm gonna send that over. Probably within the next two to three minutes you should receive it . it will have all the basic information of our personal loans that we offer. we offer very low interest rates and as long as you're. Been a good customer and have decent credit we typically give out those loans to most people.

utterance: Oh, that's great! And then I have another question about a loan. do you also do loans for houses?

utterance: Yes sir. We do do mortgage loans. That's not a problem. that's a little bit different process. Would you like me to send that information to you as well?

utterance: Yes, but by with post.

utterance: OK. I will send that to you via mail. Let me go over and verify your home address information. let's see. We've got one thousand Maryland Street in Austin, Texas?

utterance: Yes.

utterance: seven eight one two two?

utterance: Correct.

utterance: OK sir. And I will send that to you by regular post. it will take probably three to five business days to arrive. But in the meantime, if you would like to go to our website to research any further information on loans you're welcome to do that. Is there anything else you would like assistance with today?

utterance: N~

utterance: No, that's it. OK, I need to go. I'm in a hurry now.

utterance: OK.

utterance: OK, Mr. Davis! Thank you for calling Intellibank! This is Mary. Give us a call back if you need any further assistance!

utterance: OK, thank you. Bye!

utterance: OK, bye bye!


utterance: Thank you for calling Intellibank. My name is William. How can I help you?

utterance: yes I need to transfer all the money in my savings account to my checking account and then I need to close my checking I'm sorry, my savings account.

utterance: All right. Can I go ahead and get the name and date of birth for the account holder, please?

utterance: My name is Paul Carlisle. C A R L I S L E. And my date of birth is May fourteenth nineteen seventy-one.

utterance: All right. Thank you, Mr. Carlisle. And I've got a security question here for you. If you can tell me what the make and model of your first car was, please.

utterance: a nineteen seventy-one Chevy Camaro.

utterance: All right. Thank you very much. Now just to be. Just to verify you were wanting to transfer the funds from your savings account to your checking account. Is that correct?

utterance: That is correct.

utterance: All right. I can certainly help you with that. if you could provide me with the last four digits of the savings account number.

utterance: Eight eight four three.

utterance: Thank you. And the last four digits of the checking account number, please.

utterance: Eight seven six seven.

utterance: All right. I've got those accounts pulled up. It shows here you have an available balance in your savings account of five hundred and two dollars and sixty-three cents. Would you like to transfer that entire amount into your checking account today?

utterance: Yes, sir. And I also wanna close my savings account.

utterance: All right. Lemme take care of that transfer real quick. Bear with me one moment. My system's running a little slow today. OK. I've got that transfer processed. You should see that those funds available in your checking account here in about thirty minutes. And then I understand you were wanting to close your savings account.

utterance: That's correct.

utterance: And is that the same savings account that we just transferred the money out of Mister Carlisle?

utterance: Yes, sir.

utterance: All right. And what has you wanting to close out your savings account Mr. Carlisle?

utterance: it doesn't earn any interest. I get maybe three cents a year off of it. And then I pay I don't know five dollar a month fee on it. I'm going in the hole.

utterance: Well, I'm sorry to hear that Mister Carlisle but I can certainly take care of your request and get that account closed for you. If you can go ahead and verify the full account number on your savings account for me, please.

utterance: Zero four six four four nine eight eight four three.

utterance: All right. Thank you for that information. Let me go ahead and switch screens so that I can process that account closure for you. One moment.

utterance: What was your first car?

utterance: Oh, my first car was nothing too special. Just a. Just a run-of-the-mill Toyota Corolla.

utterance: I sure liked my Camaro. It was fast.

utterance: Oh, I can imagine that. Cameros have always been one of my favorite cars too.

utterance: Yeah. I wish I still had it.

utterance: I can imagine that. I bet it's worth pretty penny right about now.

utterance: I would say so.

utterance: All right Mister Carlisle, I've gone ahead and processed the closure of your savings account and you will get a notice in the mail to let you know that that is all finalized. in about five to seven business days. So keep an eye out for that. But that account will be closed effective at the end of the business day today when everything processes.

utterance: OK. That sounds great.

utterance: Yes, Mister Carlisle. And is there anything else I can assist you with today?

utterance: I don't think so.

utterance: All right. Well, if you'll stay on the line there will be a survey for you to answer some questions about your experience with your call with me today. Again my name is William and if you don't have any further needs I will let you enjoy the rest of your afternoon.

utterance: OK. I appreciate it. You have a good day.

utterance: You too. Have a good day.


utterance: Hi. Thank you for calling Intellibank today. How may I help you?

utterance: Hi. I was wondering how I can make payments to my other accounts.

utterance: Oh sure. No problem. First, I will gather some information for you. Can I have your name and date of birth, please?

utterance: OK. My name is Charlyn . And my date of birth is on the twenty ninth of December nineteen ninety.

utterance: All right. And can I have your account number, please?

utterance: OK. My account number is three five four six six eight seven nine two four.

utterance: All right. Thank you so much for that.

utterance: Let's see. What is the dollar amount that you like to transfer?

utterance: two-hundred dollars.

utterance: All right.

utterance: And is your other account with Intellibank?

utterance: Yes it is.

utterance: All right. So in this case, we'll be making an internal transfer. So can I have your withdrawal bank account number again?

utterance: just a minute let me check it.

utterance: Sure.

utterance: OK.

utterance: yes.

utterance: OK. Seven five five four eight six three three

utterance: OK.

utterance: Oh one.

utterance: All right, thank you. And can I get your deposit bank account number? So this. The account number that you will deposit it. The money into.

utterance: All right.

utterance: Four two five five one three nine two seven two.

utterance: All right, thank you so much for that.

utterance: OK.

utterance: And how is your day going?

utterance: Oh, it's going great, thank you. How is your day?

utterance: It's it's also good.

utterance: Oh that's great to hear.

utterance: Yeah.

utterance: All right. So I do see that you have one thousand dollars as your account balance. And I would like to confirm That the amount that you would like to withdrawal is two hundred dollars?

utterance: Uh-huh.

utterance: Yes, it is.

utterance: OK.

utterance: So I will go ahead and make that transfer now for you.

utterance: OK.

utterance: And do you have return cards?

utterance: return, do you mean rewards cards?

utterance: Yeah that one.

utterance: yes we do. We offer rewards cards and you could look up more information online on our website. And you could also apply to one on there.

utterance: Oh. OK.

utterance: Yeah. So, I'm currently making the transfer. This will take one second.

utterance: Uh-huh.

utterance: And may I know how long it'll take to transfer?

utterance: so the other person should receive it in about one week.

utterance: Oh. That's the minimum, or the maximum?

utterance: that should be the minimum. It should take at least one week. It can take up to two weeks.

utterance: information.

utterance: Oh. OK.

utterance: how will you know. How will I know the amount has already been transferred?

utterance: Yes.

utterance: So you will get an email once it has been initiated. And then you will get another email once the transfer has been completed.

utterance: Oh. OK.

utterance: yeah so I see that the transfer went through. You should get an email shortly. Confirming that.

utterance: Uh-huh.

utterance: And it should arrive within one to two weeks to your other account.

utterance: Oh. OK.

utterance: And did you want help with anything else today?

utterance: that was it.

utterance: All right sounds good. Take care.

utterance: OK. You too.


utterance: Hello. Thank you for Intellibank. This is Joe. How can I help you today?

utterance: Hi, Joe. I called last week and I wanted to check my checking account balance and they said it was nine hundred dollars but when I checked today it was six hundred and I wanted to see what happened. What was the difference.

utterance: Perfect. Well, let me take a look for you. Can I get your first and last name please?

utterance: Yeah. My name is Stephanie Garcia.

utterance: Perfect. Thank you Ms. Garcia.

utterance: And then also can I get your date of birth?

utterance: My date of birth is May twenty-first nineteen ninety-four.

utterance: Thank you and then also can you tell me your account number as well?

utterance: Yup. I have that. It is four seven nine zero six nine six two five four.

utterance: Perfect. Thank you so much.

utterance: And then the last one. Can I get your mother's maiden name?

utterance: It is Jobson.

utterance: Perfect. All right. Let me get this information pulled up.

utterance: And let me see in. So how's your day been so far besides this whole fiasco?

utterance: my day is going pretty good. didn't really do too much today. I'm just glad that the weather's starting to dip down and starting to become a little sweater weather.

utterance: Yes. It's The weather's changing and in this is my one of favorite times of the year as well.

utterance: And once it change to October November as we get in to December, it's always pleasant compared where I live by, it's very hot, over hundreds. Hundred degrees pretty much every day throughout the summer, so. So it's a relief.

utterance: Aww.

utterance: Oh, that's not fun. Yeah, I'm just glad Halloween is right around the corner I'm just happy for the fall weather. I really don't care too much about the winter only because it's super cold here where I'm from. So I'm just glad to have this type of cool weather at the moment.

utterance: No worries. Well, I do see what made of happen last week. Looks like there's some pending transactions that were not reflected when you did call on last Tuesday?

utterance: it looks like the mortgage and a couple transactions from Walmart weren't reflected at that time so that adding it together does make up the difference of the five ninety that you currently see compared to where was the balance was given to you last time so there is something that we have recently enrolled our members or have talked about our members to get which is our online banking system which we do also have a mobile app with them.

utterance: where you can just be on the go and check you balances because we know that sometimes calling to the call center can be a pain with the wait times and having to wait just to get to talk to one of our me or one of my coworkers so do you have that information with you? Username and password to that online information?

utterance: Oh OK. Yeah. I totally forgot all of those other transactions. that actually makes sense.

utterance: I did go to Walmart a couple times and Target but but yeah I do have my username and my password. So do I just go on to the website and just download the app?

utterance: Yes. So it's your preference. You could go to the mobile store the the place where I mean through through your cellphone and download the app. one of the great things we've done recently is updated it so it reflects pending transactions ASAP. So it will reflect your balance of the pending charges minus off of your balance so you don't get confused.

utterance: Oh OK. So it's gonna show me my balance before the pending transaction?

utterance: No, after the pending transaction. So yeah, a lot of times what used to happen is a pending transaction wouldn't reflect your current balance so if you call or do anything it will reflect that balance but it won't be minusing out anything that was pending. So then that that will cost a lot of overdrafts and miscommunication with people thinking how much they had in on their balance because of it.

utterance: After the pending transaction.

utterance: Oh.

utterance: Oh OK. That actually makes sense. so I'll definitely do that. Moving forward I'll. I'll take a look and try to get the app and see if I can keep an eye on my balances but while I do have you on the phone, could I ask for another favor and for you to check my savings account

utterance: Of course.

utterance: it looks like you have two thousand dollars in your savings currently.

utterance: OK awesome. that actually seems about right. OK so I'm excited to try this mobile app hopefully that works out for me but I do thank you for your time.

utterance: Yeah of course. Is there anything else I may assist you with any other issues you may have had recently with with our with your accounts?

utterance: No. Actually, you answered all of my questions and I do thank you and I am going to look into the mobile app for sure.

utterance: Perfect. Yeah if you have any difficulties, you could always give us a call or go into a local branch and they could assist you further if you have any additional questions or any hiccups come up while you are using the mobile application or the online service.

utterance: OK. Thank you so much for your help.

utterance: Perfect. Well, thank you Ms. Garcia. Enjoy the rest of your day.

utterance: Thanks.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. How can I help you?

utterance: I'm calling today trying to open up account.

utterance: sure I don't sure sir I don't mind helping helping you with that. what type of account would you like to open? Would you like to open a savings or a checkings account today?

utterance: I'm trying to open up a checkings.

utterance: OK no problem. And may I have your first and last name please?

utterance: David Hill.

utterance: OK thank you. And you said that's David Hill and that's D A V E H I L L?

utterance: Yes ma'am.

utterance: Oh thank you, thank you so much. And also may I have your date of birth please?

utterance: Eight twelve nineteen sixty-eight.

utterance: OK thank you so much and that's eight twelve nineteen sixty-eight. Is that correct?

utterance: Yes, ma'am.

utterance: All right. Thank you for verifying that piece of information. And may I have your social security number please?

utterance: Five oh two thirty-six twenty-six twelve.

utterance: And that's five oh two three six two six one two?

utterance: Yes.

utterance: All right, thank you so much. And may I have your street street address, please?

utterance: Sixteen thirty-five Circle Street.

utterance: OK. Thank you so much. And you said that's one six three five Circle Street?

utterance: Yes ma'am.

utterance: All right. Just one moment. Thank you. All right and may I have your city and state please?

utterance: Bismarck.

utterance: OK, all right. And that's Bis you mean Bismarck sir?

utterance: Yes, ma'am.

utterance: All right, thank you. Just one moment please. And what state is that?

utterance: North Dako North Dakota.

utterance: All right, thank you. Just one moment. And how's the weather out there in North Dakota today?

utterance: Kinda windy.

utterance: Oh, OK. It's windy here as well. Yeah so with the fall weather starting to change, it's so nice and lovely out here, where I'm at, as well. I hope you're enjoying the fall weather as well. Are you enjoying the fall weather, sir?

utterance: A little bit, ma'am.

utterance: All right. And may I have your ZIP code, please?

utterance: Five eight five oh six.

utterance: All right. And that's five eight five zero six?

utterance: Yes.

utterance: All right. Thank you. All right. And may I have your phone number please?

utterance: Seven oh one two one eight thirty-four ninety.

utterance: All right. Thank you. And would you like to provide a cell phone number?

utterance: Seven oh one two oh two eighty-five. Twenty-seven.

utterance: All right, thank you. And you said that's seven oh one two oh two eighty-five twenty-seven?

utterance: Yes.

utterance: All right. Thank you, thank you for your patience, sir. And may I have your email address please?

utterance: David.

utterance: Yes?

utterance: Nine two G at Gmail dot com.

utterance: All right. And that's David D A V I D nine three two at Gmail dot com?

utterance: Yes.

utterance: All right. Thank you. Just one moment please.

utterance: All right and may I have your driver's license please?

utterance: Two six five seven five two two nine one.

utterance: All right, and that's two six five seven five two two nine one, sir?

utterance: Yes.

utterance: All right, thank you. And what is that expiration date, please?

utterance: Oh nine thirteen two thousand twenty-two.

utterance: All right, thank you. And that is oh nine thirteen two thousand twenty-two?

utterance: Yes.

utterance: And we do require a twenty-five dollar opening deposit. how would you like to pay for that today?

utterance: Credit card.

utterance: All right. Thank you. And may I have that credit card number please?

utterance: Four four eight five zero seven five two zero three eight two four four nine three.

utterance: All right and that's four four eight five zero seven five two zero three eight two four four nine three, is that correct?

utterance: Yes.

utterance: All right, thank you. And may I have just one moment please.

utterance: All right, thank you for your patience. And may I have that CVV on the back of your card please?

utterance: Four five six.

utterance: All right, thank you. And that's four five six, sir?

utterance: Yes.

utterance: All right, thank you. And just one moment, please.

utterance: All right, and thank you for your patience, once again. And may I have that expiration date, please?

utterance: Oh four two thousand twenty-two.

utterance: All right, thank you. And that's four zero four twenty-two? thousand twenty-two?

utterance: Ye~.

utterance: Yes.

utterance: All right, thank you, excuse me, and thank you for your patience, once again.

utterance: All right, and just one moment please, while I finish creating your account.

utterance: Oh, I do apologize. I forgot to let ask you three security questions for opening your new account. And what is your mother's maiden name, please?

utterance: What? Can you say that again, ma'am?

utterance: Yes sir. And what is your mother's maiden name please?

utterance: Mary.

utterance: Oh, OK. Thank you. And thank you sir, I do apologize for that. I meant to had ask you earlier. And I do have that as as Mary, thank you. And just one moment. And I do apologize. what is the name of your first pet your first pet please?

utterance: Lucky.

utterance: OK thank you. And that's L U C K Y?

utterance: Yes.

utterance: All right, thank you. And just one moment. And what what street did you grow up on?

utterance: Park Street.

utterance: OK, thank you. And that's P A R K Street? Just one moment please. Thank you for your patience. All right. Thank you. And we just finished I'm finishing up setting up your account. Just one moment please. All right and just to let you know, we do offer other services such as auto loans, just in case you might be interested. And we do offer the platinum credit card as well as the gold and silver and rewards card as well. you're more than welcomed to go to WWW dot Intellibank dot com if you are interested just to overview our product. just to let you know. And cuz we do provide these other services and then we also offer excuse me, free checks with your checking account as well as and you also can use bill pay online if you like. And if you need any help setting up your online blank banking, cuz you will receive a link from us, and just check your email and you should receive a link for setting up your online banking. Is anything else I can help you with?

utterance: Is there any, or is any other way I can check my new account?

utterance: yes sir. I'll be more than happy to help you with that. you may depend on what type of phone you have. you are more than welcomed to go to the Google Play Store and download the app. We do have we do have an app available for our customers for easier banking on the go. So you're more than welcomed to download the app. Just go to to the app store, type in Intellibank, and we should pop up on the list. is there anything else I can help you with sir?

utterance: What about my driving license number?

utterance: how can I help you with your driver's license number, sir?

utterance: I'm just making sure everything is correct, ma'am.

utterance: All right, sure, no problem. Just one moment sir. And I did put your driver's license, the numbers that I do believe that you provided was two six five seven five two two nine one, does that sound correct?

utterance: Yes.

utterance: All right. Is there anything else I can help you with sir?

utterance: No.

utterance: All right. Then I appreciate you calling Intellibank. And once again, my name is Angela. And you have a nice day.

utterance: You too.

utterance: All right. Thank you so much.


utterance: Hi, thank you for calling Intellibank. My name is Keisha, and how may I help you today?

utterance: Hey Keisha. How are you doing today?

utterance: I'm doing quite well ma'am, thank you so much for asking. And how about yourself?

utterance: Oh I'm doing great thank you. The reason that I am calling I was going to see if I could do an internal transfer and transfer some money from my checking account into my savings account.

utterance: Why yes ma'am. I'd be more than happy to help you out with that today. I do need to get a little bit of information from you though so I can pull up your account. May I have your first and last name please?

utterance: sure. It's Christine Robertson. R O B E R T S O N.

utterance: All right. Thank you for that Miss Robertson. And may I also have your date of birth please?

utterance: Sure. It's July the eleventh nineteen seventy-two.

utterance: All right. I have July the eleventh nineteen seventy-two. And may I have your drivers' licence number please?

utterance: sure. It's L six eight five three one nine nine eight five seven five.

utterance: All right. And I have L six eight five three one nine nine eight five seven five.

utterance: Yes Ma'am, that's correct.

utterance: All right Miss Robertson, thank you for that. And may I have the account number that you would like to withdraw the money from please?

utterance: Sure. It is my oh let me see. I'm sorry, we just opened up these accounts. I believe it's five four five nine five five one seven three. No. No, I'm sorry. It's five four five nine five five one three seven.

utterance: All right, thank you for that Miss Robertson. And how much would you like to transfer today?

utterance: Seven hundred and fifty dollars please.

utterance: All right, thank you ma'am. And I do need the the account number for the account you would like to deposit the money into.

utterance: OK. actually I'm so sorry, that's in the other room. Again like I said, we did just open up these accounts. Could you give me just one moment to grab that information?

utterance: Yes ma'am absolutely, just let me know when you're back.

utterance: OK thank you. Just one second.

utterance: OK, I'm back. I'm so sorry about that.

utterance: Oh that's not a problem whatsoever. I'm ready for that account number when you are.

utterance: OK. It's gonna be seven nine one eight seven three three eight two.

utterance: All right. I have that as seven nine one eight seven three three eight two.

utterance: Yes ma'am, that's correct.

utterance: All right, thank you Miss Robertson. Give me just one moment and let me get this this processed for you .

utterance: OK, great. Thank you.

utterance: All right Miss Robertson. I do have that seven hundred and fifty dollars transferred from your checking. Number five four five nine five five one three seven. Into your savings account number seven nine one eight seven three three eight two. Is there anything else that I could help you with today?

utterance: yes ma'am actually while I have you on the phone, could I go ahead and check the balance of both of those accounts?

utterance: Yes ma'am, absolutely. Just to double check once again the checking you would like to check the balance for that's the five four five nine five five one three seven?

utterance: Yes ma'am.

utterance: All right. Thank you ma'am. Just one moment while I pull up that information. OK. I am showing that account balance as being two thousand nine hundred and eighty-five dollars and fifteen cents.

utterance: OK. So twenty-nine eighty-five fifteen?

utterance: Yes ma'am, that is correct. And you said you'd like to check the balance of your savings as well?

utterance: Yes ma'am please.

utterance: All right. And just to double check on that one as well, that was seven nine one eight seven three three eight two?

utterance: Yes ma'am.

utterance: All right. Just one moment while I pull up that information. All right. I do have that account balance as being seven thousand eight hundred two dollars and twelve cents.

utterance: OK. So seventy eight oh two twelve.

utterance: Yes ma'am, that is correct. Is there anything I could help you with today ?

utterance: No ma'am that will be all. You've been quite helpful.

utterance: Well thank you very much Miss Robertson and thank you for calling Intellibank. Have a wonderful day.


utterance: Hi! Thank you for calling Intellibank. My name is Anna. How may I assist you today?

utterance: Hi Anna how are you doing today?

utterance: I'm doing quite well and how about yourself?

utterance: I'm doing great. Thank you so much for asking. I'm actually calling to see if I could check my account balance please.

utterance: Sure no problem ma'am first may I have your name please? First and last .

utterance: Sure it's Julie Chavez C H A V as in Victor E Z.

utterance: All right Miss Chavez and I have that spelled C H A V as in Victor E Z is that correct?

utterance: Yes ma'am that's correct.

utterance: Thank you so much for that information and Miss Chavez may I also have your date of birth?

utterance: Absolutely it is three eighteen sixty-six.

utterance: All right I have March eighteenth nineteen sixty-six is that correct?

utterance: Yes ma'am.

utterance: Thank you so much for that information Miss Chavez and may I also have your driver's license number please?

utterance: Sure! It's three four five four six five nine five one.

utterance: OK I have three four five four six five nine five one was that correct?

utterance: Yes ma'am.

utterance: All right thank you so much for that information and one last thing I do have a security question on file for you. The question is what is the name of your first pet?

utterance: Oh my goodness my husband actually set that up Is . I'm trying to think I'm sorry. Is it Spot?

utterance: No ma'am unfortunately that's incorrect.

utterance: oh Was it Cash?

utterance: No ma'am unfortunately that was an incorrect answer as well.

utterance: Oh goodness I am going to have to ask him about that is there maybe another question on file?

utterance: No ma'am unfortunately there's not and without that correct answer I would actually be unable to access your account over the phone. Is there something else I can help you with?

utterance: Oh that's OK and yes ma'am could you actually help me find a branch location near me and also what are their operating hours?

utterance: Sure Miss Chavez I'll be more than happy to check on that for you . May I have the street address where you are at?

utterance: Sure it's nine three three Brighton Circle.

utterance: All right I have nine three three Brighton B R I G H T O N Circle was that correct?

utterance: Yes ma'am.

utterance: Thank you so much for that information and what city please ma'am?

utterance: That's in Ripley.

utterance: All right I have Ripley R I P L E Y?

utterance: Yes ma'am.

utterance: Thank you so much and what state is that in Miss Chavez ?

utterance: We're in Mississippi.

utterance: All right thank you so much again for that information Miss Chavez. Just one moment while I pull up this information for you.

utterance: OK sure no problem.

utterance: All right Miss Chavez I did find a branch location near you the address will be at seven seventy-three Clay Street C L A Y Street that is in Ripley Mississippi.

utterance: OK great thank you that is seven seventy-three Clay Street that's actually not too far from me so that's great and what were the hours?

utterance: Well they actually do have extended hours at this location they are open from nine a.m. until seven p.m. Monday through Saturday.

utterance: OK nine until seven that's absolutely perfect for me I get off at work at five so that's great I'm glad y'all have those.

utterance: Yes ma'am I know it helps out a lot of people. is there anything else that I could help you with today Miss Chavez ?

utterance: No ma'am. thank you very much you've been very helpful!

utterance: Well thank you so very much for calling Intellibank Miss Chavez and you have a wonderful day.

utterance: Thank you.


utterance: Hi, thank you for calling Intellibank. My name is Alice. How may I assist you today?

utterance: Hi. How are you today? How was your Valentine's Day?

utterance: I'm great. Thank you so much for asking. I actually had a great evening out with my family last night. I hope yours was good as well.

utterance: Actually, it wasn't the best, and it's part of the reason I'm calling. I planned a nice surprise dinner out for my husband and myself, my treat. But when I went to pay, my debit card was declined. So, he ended up paying for his own, surprise. It was very embarrassing. I need to check my last five transactions. I should have had enough to cover our dinner.

utterance: Oh my goodness. I am so sorry to hear that happened to you and I would be more than happy that information for you. May I have your first and last name please?

utterance: Mildred, Pierce. P I E R C E.

utterance: Thank you so much for that Ms. Pierce. Now, may I have your date of birth?

utterance: February four two thousand, and the the last four of my social is five nine six oh. My maiden name is Greene. G R E E N E.

utterance: OK, great. Thank you so much for that information, Ms. Pierce, and just to double check. Your birth date is February fourth, two thousand, the last four of your social is five nine six zero, and the answer your verification question of your maiden name is Greene. Is that correct.

utterance: Yes ma'am.

utterance: OK, great. Thank you so much for that information Ms. Pierce. Now, this is for your checking account. Is that correct?

utterance: Yes.

utterance: OK, and may I have the account number please?

utterance: I'll have to look. Can you give me a minute?

utterance: Absolutely. Just let me know when you're ready.

utterance: My account number for my checking is zero zero zero, seven nine three three one.

utterance: OK, thank you for that. And that was zero zero zero seven nine three three one.

utterance: Yes ma'am.

utterance: OK, great. Give me just one moment while I pull up your transaction history.

utterance: OK, here we go. Now, it looks like on February the thirteenth, there were four different transactions. Now, two were in the amount of thirty-five dollar apiece, and unfortunately they were both overdraft fees. Now the third transaction, was a check in the amount of ninety-eight dollars and eleven cents, and the fourth was another check in the amount of eleven dollars and seventy-eight cents. And then the day before that, on February the twelfth, I do have a ACH Debit in the amount of fifty-five ninety-nine.

utterance: So, seventy dollars was in overdraft fees?

utterance: Yes ma'am.

utterance: I think I'd just like to close my account. These fees are too much.

utterance: OK, Ms. Pierce. I would be happy to assist you with that as well, but first, I do wanna make sure that you know, we offer an overdraft protection program, and it's only twenty dollars a month. Would you be interested in finding out a little bit more information about that program?

utterance: No thank you. I'd just like to close my account.

utterance: OK, Ms. Pierce, no problem. Now, is this the only account you would like to close today?

utterance: Yes. It's the only account I have with Intellibank.

utterance: OK, now just for verification purposes, may I have that account number again please?

utterance: Zero zero zero seven nine three three one.

utterance: OK, thank you Ms. Pierce. And the reason you would like to close this account is due to overdraft fees?

utterance: Yes. These overdraft fees are getting too expensive!

utterance: OK, thank you Ms. Pierce. Now, where would you like me to send the remaining balance to? I'm showing that your remaining balance is thirteen dollars and twenty-six cents.

utterance: My husband and I have a joint account. That will be all right?

utterance: Yes, absolutely. I will be happy to go ahead and get that transfer set up for you. Now, is this a checking or a savings account.

utterance: It's a checking account, with Mercyside Bank.

utterance: OK, now may I have that routing number as well as the account number, please?

utterance: The routing number is six oh one, four nine nine eight three two. The account number is zero zero zero, nine zero three five two three.

utterance: OK, I have the routing number as six zero one four nine nine eight, three two. And the account number is zero zero zero nine zero three five two three. Is that correct?

utterance: Yes ma'am.

utterance: OK, great. Thank you. Now, I do have your account balance of thirteen twenty-six set to transfer and that should show up in your joint account in two to three business days. And your checking account closing is effective immediately. Is there anything else that I can assist you with today, Ms. Pierce?

utterance: No, that's it.

utterance: OK, well we are very sorry to see you go, Ms. Pierce. Have a wonderful day and thank you for calling Intellibank.


utterance: Thank you for calling Intellibank. This is Madeline. How can I help you?

utterance: Yes hi. you know I've got a little bit of an issue here.

utterance: Oh. How can I help you?

utterance: Yes. I wanna close one of my accounts here.

utterance: Oh OK. Not a problem. I can assist you with that. before we go any further I do need to know your first and last name please.

utterance: Yes. My name is Anastasia Hoffman.

utterance: Thank you Miss Hoffman. And can I get your date of birth please?

utterance: Yes. It is oh three twelve seventy-eight.

utterance: Thank you. And can I get your driver's license number?

utterance: Oh sure. Three three two one five H seven J M three three three. Oh and my mother's maiden name is Petrov.

utterance: Oh thank you. Well that certainly gets us where we need to be here. All right. So I've got all of this and now you said you wanted to close an account. Is this going to be a checking or a savings account?

utterance: No it's one of my savings accounts. Yeah I have it in there and I had to take some money out of it a couple of months ago for a little bit of an emergency and you have to keep a certain minimum balance in there and I don't have that minimum balance you guys keep charging me every month a fee and I haven't been able to bring it back up passed the minimum balance so I just want to close the account and transfer that money into another account that I have that you guys don't charge any fees.

utterance: OK. And now I do see you have three accounts here that are marked as savings accounts which one is it and can I get the account number on that one?

utterance: Yes. It's the it's the one it's three three four six seven two three two two.

utterance: OK. Thank you. And let me look here. OK. All right. I see that you do have two hundred and fifty in there and that is an account that we do require at least five hundred in there because it's a money market account. So I would be happy to go ahead and transfer this. Do you want this to be transferred over into one of your other savings accounts or do you want it in your checking account?

utterance: No I'll put it in my savings account the one that ends in six seven four nine.

utterance: OK. Can I get that full number for security reasons please?

utterance: Oh

utterance: OK. Five two three four four six seven four nine.

utterance: OK. All right. So right now that account has one thousand three hundred in it. OK? So with this two hundred and fifty that'll bring it up to fifteen fifty.

utterance: Oh OK.

utterance: OK. Let me go ahead and change this over for you. OK. So just to confirm you want to completely close the savings account at that other savings account?

utterance: Completely closed please.

utterance: OK.

utterance: Now you will not have the money market account services on these other two. Would you like to convert one of those maybe to a money market account?

utterance: Oh, no. Not right now. Not right now. Let me get some more saved first because in case I have pull it out like I did before I don't want to pay fees.

utterance: OK. Understandable. All right. So I've gone ahead and closed that for you. your confirmation number on that closure is going to be X Y V three three seven eight two.

utterance: OK. Good. And that's X Y V as in Victor?

utterance: Yes.

utterance: Three three seven eight two?

utterance: Yes.

utterance: OK. I got that.

utterance: OK. And do you want me to look into any of your other accounts would you like to look at your account balances any other things that I can assist you with here?

utterance: Well,

utterance: I'm wondering, is there any way that I can do this myself in case I need to go ahead and close another account or transfer some funds? Is there some way I can do online banking? Do you guys have that capability?

utterance: Yes. Actually we do have a very wonderful online banking system. I'm amazed that you wanted get information on that. I would be happy to set you up with one cuz I currently do not show that you even have our email alerts or anything.

utterance: No no. I just don't I'm not really familiar with this modern social technology things that you guys have. I try to stay away from it a little bit.

utterance: OK. Well you know it it's actually a very helpful tool to have. So if I could get your email address please.

utterance: Yes certainly. It's A N A H O F F one at Z mail dot com.

utterance: Z like zebra?

utterance: Yes it is.

utterance: OK. I'm gonna send you a test email just to make sure that it goes through correctly. Are you near your computer?

utterance: Yes just a second. One second. OK. Yeah here we go. Right here.

utterance: OK. I'm gonna send it right now. Let me know when it arrives please.

utterance: Okey-dokey. oh. There it is there it is. I got it.

utterance: OK. Perfect. All right. So I'm gonna go ahead and send you another email. This is going to outline how to go ahead and set up an account with us. It's very simple. there are some important pointers to know about this though. When you set up a password please make sure it's at least eight characters long and that it has a capital letter at least two numbers and a special character.

utterance: OK.

utterance: OK?

utterance: OK.

utterance: Then once you do that it literally will give you step by step from there on how to set up everything and you can make your preferences as far as like email alerts and then it will also let you walk through how to set up your accounts that are already there because it's just gonna give you basic information. So if you want full access to everything it'll walk you through all of that. And all it is is just point and click.

utterance: Oh, OK.

utterance: Sounds good. I can do that.

utterance: All right. Anything else I can help you with Miss Hoffman?

utterance: No I think that's it. I'm gonna go ahead and play around in here in this on the on the online on your website.

utterance: OK. Well I am very happy to have been able to have been some assistance for you. thank you again for calling Intellibank. You have a wonderful day.

utterance: You too. Thank you for your help.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Hello, my name is Mike. Welcome to Intellibank customer service. What can I do for you today?

utterance: Hello. I was calling about your lobby hours. I noticed that y'all are closing earlier. and I wasn't even aware that that was happening. And, so I was just trying to understand, you know, what's going on. Is that permanent? And whatever you can do to help. That would be great.

utterance: Yes, sir. In the near future, it is going to be a permanent change and that's because the need for personal face-to-face tellers at Intellibank and, and also the banking the whole banking industry has reduced over the years with the reliance on online banking. And yes, we did recently reduce our lobby hours to compensate for this.

utterance: OK. I mean, I've always gone in person. I was trying to go in person the other day and I had no idea. I arrived and there was a locked door around three o'clock. So, I just thought it was strange.

utterance: I'm sorry about the inconvenience, sir. Were you making a deposit?

utterance: No. I was looking to transfer funds. To another account.

utterance: I could help you with that, sir, if you'd like over the phone. you wanted to transfer the funds to another account within Intellibank?

utterance: No. I actually wanted to transfer it to another bank.

utterance: OK. let me pull up your account so I can get this transfer underway.

utterance: Thank you.

utterance: May I have your account ID please or another ID associated with your account, like a driver's license or a social security number?

utterance: I have my driver's license memorized, so that's good. two four six nine three five nine six.

utterance: Thank you. Before we proceed, I just need to verify some more information for the security of your account. what is your full name, sir?

utterance: My full name is James Earnest Walker.

utterance: Thank you, sir. And your date of birth?

utterance: October thirty-first nineteen sixty-five.

utterance: And for your security question, what is the? What was the name of your first pet?

utterance: I remember two. I had a dog and a cat. I always give the dog, Ludwig.

utterance: Yes, sir. That's correct. Thank you for verifying your information. Which account did you want to close with us?

utterance: the savings account.

utterance: OK, and what is the number of that account?

utterance: That is six two six nine six eight seven five six zero.

utterance: OK, one moment, sir. So, I see the balance of this account is six thousand one hundred fifty-one dollars and seventy-nine cents. Does this seem correct, sir?

utterance: That does seem correct.

utterance: And what is the reason for closing this account?

utterance: Well, I'm actually moving to a new home about ten miles north and there's no Intellibank branches up there. No ATMs and so, I just don't have a need for Intellibank services up there.

utterance: I understand, we do have online banking services, so you could check the status of your accounts and your balances online wherever you choose to move in the future. Would you like to know more about that?

utterance: I've tried it once, it's not something I'm interested in.

utterance: OK. I understand, sir. and do you know the deposit routing number and the deposit account number of where you're transferring, sir?

utterance: Oh, hold on. hold on. I have it written down. Just a minute, please. OK. The bank I'm the account number of the bank I'm transferring to where I'm depositing, is one two zero zero seven zero zero one four three.

utterance: Was that the routing number or the deposit number, sir?

utterance: that was the the deposit number the account number. When you say deposit number, is that account?

utterance: yes, sir my apologies. The account number for the the deposit that you're gonna be making.

utterance: Yeah. So, what was the routing number, sir, for the institution?

utterance: Oh, I'm sorry.

utterance: Yeah, I got the numbers mixed up.

utterance: So, what is the routing number, sir?

utterance: Well, that's something I usually. OK, hold on. It's right here. three one four five two nine zero zero one. And that's Merchant Hills Bank.

utterance: OK. Just to reiterate, the account number for the deposit is, one two zero zero seven zero zero one four three?

utterance: Yes.

utterance: And is this a savings or a checking account?

utterance: it's a savings. Going savings to savings.

utterance: Would you like to close any other accounts with us, sir?

utterance: no. That's the only account I have.

utterance: OK, sir just to confirm, I'll be closing your savings account with Intellibank and transferring the residual balance of six thousand one hundred fifty-one dollars and seventy-nine cents from your savings account, to the savings account number one two zero zero seven zero zero one four three. Is this all correct, sir?

utterance: Yes. Yes, it is. And, how long does this process usually take? When will it hit my my other bank account?

utterance: the transfer usually takes about three to five business days for it to accure and then the savings account will close later, within one to two weeks of after this phone call.

utterance: OK, and then you mail me that my account's been closed. A notice?

utterance: Yes, sir. You will get a mail a letter in the mail confirming that.

utterance: Yeah, cuz I don't do online. All right, thank you. That will be all.

utterance: is there anything else I can do for you, sir?

utterance: no, that that's all. Thanks.

utterance: Have a good day.


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I help you?

utterance: yes I need to check the my account balance for my checking account.

utterance: Absolutely. I can assist you with that. Can I have your name and date of birth please?

utterance: Dan Thomas. T H O M A S and my birthday is May twelfth nineteen sixty.

utterance: All right sir and can I have you give me the account number that you're wanting to check on?

utterance: OK. Just one second lemme look it up.

utterance: Absolutely sir. Take your time.

utterance: OK. I've got it.

utterance: All right sir. If you'll just go ahead and read that number out for me.

utterance: Seven three zero six nine five six eight two nine and the last four of my social security number is eight zero one one.

utterance: All right.

utterance: All right sir and just to verify that account number was seven three zero six nine five six eight two nine.

utterance: That is correct.

utterance: All right and you said the last four of your social was eight zero one one.

utterance: Yes.

utterance: All right. Thank you sir. I've got that verified and if you could just answer your security question for me. Which was your mother's maiden name?

utterance: Green. G R E E N.

utterance: All right. Thank you very much Mr. Thomas. I've got that account pulled up here and you were wanting to know the available balance. Is that correct?

utterance: That's correct.

utterance: All right sir. It's showing that you have an available balance today of one thousand ninety-two dollars and eleven cents.

utterance: OK. That sounds good. what other types of services do you have? Do you have anything for online banking?

utterance: We certainly do sir. if you would like to take advantage of that service I can go ahead and help you get set up for that. Is that something that you would be interested in?

utterance: yes. I believe so.

utterance: Absolutely sir. lemme see if we've got a email address on file for you. It it looks like we have D Thomas at A B C dot com. Is that correct?

utterance: That's correct. That's my email.

utterance: All right and would you like the updates and correspondence associated with your online banking sent to that email address?

utterance: Yes please.

utterance: All right sir. I've got that. And I will just provide you with a username and a temporary password. Whenever you're ready I'll let you write that down.

utterance: OK. Lemme grab something to write with.

utterance: Certainly.

utterance: OK. I'm ready.

utterance: All right sir. The username is going to be D Thomas. T H O M A S zero zero seven.

utterance: OK.

utterance: All right and then your temporary password is going to be E eight zero G Q seven. And that's going to all be capital letters, sir.

utterance: OK. I've got that written down.

utterance: All right and so when you log in Intellibank dot com you'll just go to the homepage there there will be a area in the top right-hand corner for you to put that information in and it will be prompt you to create your own password the first time that you log in.

utterance: OK. can you hang on just one second I got let my dog inside?

utterance: Certainly sir.

utterance: OK. I'm back.

utterance: All right sir. as I was saying it will prompt you to create your own password. the first time that you log in and would you like me to go ahead and set up the two-factor authentication for you?

utterance: Yes. Let's do that.

utterance: All right. Can I get a phone number that you can receive a one time use code as a text message.

utterance: OK. Just one second. I got it. It is six six one two two one three zero five five.

utterance: All right sir. I'm gonna go ahead and put that in here and you should receive a code in just a few seconds. If you can go ahead and read that code off to me to verify that I am getting the correct phone number.

utterance: OK. I've got it.

utterance: All right sir. If you could just give me that code please.

utterance: Zero eight six six three nine.

utterance: All right. I've got that verified for you and you're all set. So when you log in after creating your new password it will send a text message to that phone number with a new code for you.

utterance: All right. Sounds great.

utterance: All right. Is there anything else I can do for you?

utterance: I don't believe so.

utterance: All right. Well we do appreciate you being an Intellibank customer and if there's nothing else I can do I'll let you have a great day.

utterance: All right. Thank you.

utterance: Thank you sir.


utterance: Thank you for calling Intellibank. My name is Ashley. How may I help you today?

utterance: Hi. Yes, ma'am. I'm calling because I need help finding an ATM near me.

utterance: OK. I can definitely assist you with that. I'll be happy to take a look into it for you. give me just one moment here and I'll bring up my system.

utterance: OK, thank you. Such a nice day outside today and the temperature's so perfect. I can't wait to get out of this office.

utterance: Oh, my gosh.

utterance: Do you get

utterance: To get out soon?

utterance: yup. I got about another hour and then I'm out, and I heard that there is a cold front coming in this weekend on Sunday. So, we're gonna have lows in the eighties and our. I'm sorry. Highs in the eighties and low's in the sixties. So that'll be a nice reprieve from the humidity for sure.

utterance: I cannot wait. I am so ready for the bluer weather already.

utterance: Are you a bonfire girl?

utterance: Absolutely.

utterance: Oh! I can't wait. I hate the smell afterwards, but love smelling it while it's happening.

utterance: Right.

utterance: All right. So, let's find the nearest ATM to you. if you would just go ahead and give me your street address please.

utterance: It is one four three three Orange Avenue.

utterance: Thank you and what is the city and state?

utterance: Orlando, Florida. and.

utterance: And.

utterance: Oh, go ahead.

utterance: I'm sorry. I was just looking for the ZIP code. I just moved here and I wanted to make sure I gave you the right one.

utterance: Oh, I was just about to ask you for the ZIP code. Yes.

utterance: It is.

utterance: It is three two seven eight eight.

utterance: Perfect. Perfect. All right. Thank you, thank you. just be a moment. My system is bringing up all of the ATMs that are nearest to your location.

utterance: There we go.

utterance: Oh! I'm sorry. I gave you the wrong ZIP code.

utterance: Oh, OK. Let me go back go to this part. All right and go ahead with that ZIP code.

utterance: OK. It's actually three two seven eight three.

utterance: OK. There we go. Yeah. Sometimes eight looks like three. So I definitely.

utterance: Especially when you're in a hurry.

utterance: Exactly. All right. So, let me put this new ZIP code in and it'll repopulate. Mkay.

utterance: And.

utterance: Go ahead.

utterance: I'm gonna.

utterance: I'm sorry. I got distracted by something on my computer. I meant to ask you, do you guys charge a fee to withdraw funds from the ATM?

utterance: No. As long as it's one of our ATMs that has our Intellibank logo on it, we do not charge any fees to withdraw from. Now, other ATMs, we do charge a two dollar and fifty cent transaction fee and then, you know, whatever bank bank ATM you're using, they may charge an additional fee as well.

utterance: Got it. So I should stick to our ATMs.

utterance: Yes and you're very conveniently located. just one moment. It's still bringing up here.

utterance: while you're looking at that, are these ATMs drive ups or do I have to get out of my car?

utterance: most locations do have the drive up ATMs available. You know, where you go and then you see the tellers. if there isn't a drive up option available it'll be noted in our system and also when you look online, if you happen to look online, it'll also tell you which one has drive up. It'll have a little car icon or if it has the ATM and then there's like a person walking, that means you have to walk up to it. so I see that we have two ATMs within a five mile radius of your address. if you'd like I can email these locations to you or you can look it up online yourself. It's up to you.

utterance: OK, great. I'll definitely use the the website the next time.

utterance: OK.

utterance: by the way, is there a daily withdrawal limit?

utterance: Yes. we do have a five thousand dollar withdrawal limit per day. Now if there is an exception where you need a larger amount, let's say to purchase a car or put a down payment in cash or what have you, you can call up to one of us during our business hours and we can change the limit as a one time courtesy. Only once per day.

utterance: Oh, wow. That's really great. Thank you so much for everything.

utterance: You're very welcome and is there anything else that I can assist you with today, Ms. Parker?

utterance: No thank you. You've been great.

utterance: All righty. Well, thank you very much for calling into Intellibank and you enjoy the rest of your day.

utterance: You too. Thank you.

utterance: Thank you. Bye bye.