utterance: Thank you for calling Intellibank this is Lori how may I help you?

utterance: Hi, yes I'm calling because I need to know if you can help me find A T M that's near my location?

utterance: Absolutely ma'am. What is your street address?

utterance: It is fifteen oh one northeast thirty-fourth court. In Fort Lauderdale, Florida. Three three three three four.

utterance: Ooh sunny South Florida. Lucky you, how's the weather there today?

utterance: It's actually very very warm and I was hoping to find a cold state cause we are getting ready to go on vacation, I just have no idea where I wanna to go.

utterance: Oh, well we're over here in South Dakota and it's is mighty chilly.

utterance: Really? It it a nice place to vacation? I mean I do have kids so is there stuff that that they might be able to do, and not just sit around and be watching watching TV?

utterance: Oh absolutely there's lots of things to do here in South Dakota! lots of kid-friendly things. It's a very family-oriented place to be.

utterance: Awesome, I guess maybe I'll look it up and see what's there and maybe I'll see you there one day.

utterance: Sounds great. Well back to your finding an ATM. I do see by your location that I have several ATMs in that area. We have one at our branch location that is two miles away. At twenty-one two North Palm Road. Then I have another one a bit further out at three and a half miles at fourteen twenty-one East Oakwood Plaza.

utterance: Oh, OK. well I do have a question. I appreciate those and yes they are close to me, but is there anyway you either have something closer? Can I or can I use my card at a different bank, as I do apologize I don't have a car at the moment it kinda broke down and I'm a single mother of a two year old and a five year old, and I don't have a lot of extra cash to try to fix the car right now.

utterance: I understand ma'am well there are several ATMs that are in your area. That you can go to at another branch, or banking location that is not associated with Intellibank, but there is a small fee associated with that.

utterance: And what is the fee?

utterance: The fee would be three dollars to use the machine.

utterance: OK, well could you maybe give me one or two locations and then I can always decide from there, because like I said I don't have a vehicle and I'll either have to walk or take a bus to get there.

utterance: Absolutely ma'am I see here that within a half a mile from your location there is a self standing ATM machine in the plaza at fourteen twenty-two East Pineway. Is that close enough or would you like me to keep looking for you?

utterance: actually that's right around the corner, but let me just double check with the address and make sure I got it correctly. It is fourteen twenty-two East Pineway.

utterance: Yes ma'am would you like the zipcode?

utterance: sure and if while you're at it if you can also please give me the phone number, just in case I get lost.

utterance: Not a problem ma'am the zipcode there is three three three three four.

utterance: OK.

utterance: And the phone number to that location is nine five four seven seven six zero one one one.

utterance: That was nine five four seven seven six I'm sorry I didn't catch the last four.

utterance: Zero one one one.

utterance: OK, thank you and So I found the multiples. Oh I do apologize it's been a long day, is it possible you could tell me the daily withdrawal limit? and if I'm able to deposit cash into the ATM up to like what amount or do I have to actually go to a branch to do it?

utterance: Sure Well we have a five hundred dollar withdrawal limit at all of our ATMs. There is no limit on deposits you can deposit as much money as you'd like at any time. And I'm sorry did I miss something?

utterance: Honestly I'm so tired I don't even remember what I asked, but oh no you did the ATM did the withdrawal limit and the deposits it's OK. Honestly it probably wasn't that important if it was I would've remembered. Ugh.

utterance: And just so you know you can always find a list of all our ATMs at our banks website at WWW dot Intellibank dot com.

utterance: OK oh so you said I can get a list of ATMs on the website?

utterance: Yes ma'am.

utterance: Oh that's awesome because honestly I will look at this piece of paper I wrote the information you gave me on, and I'll probably lose it knowing me or my kids will spill something on it, or tear it apart and it'll be worthless. So if I can actually go on my phone and look it up that would be so much easier, and better for me I so thank you for everything.

utterance: Oh absolutely ma'am I totally understand. Is there anything else I can help you with today?

utterance: Actually no, you did everything I do ask one last quick question though. Is there a survey that will I can do to tell them how great of a job that you have done throughout this whole conversation.

utterance: Oh, I do appreciate that ma'am, but no at this time we are not offering any surveys.

utterance: OK, well you know what you take my number and give it to your boss, and you tell them I would like to speak with them, and tell them what a great job that you did.

utterance: Well thank you very much, and again my name is Lori. Did you need anything else today?

utterance: Nope. That was it. Thank you very much ma'am.

utterance: You have a great day.

utterance: You too. Bye bye.

utterance: Bye bye.


speaker_role: Agent

utterance: Good afternoon. This is Scott with Intellibank. Thank you for calling today. How can I help you?

speaker_role: Customer

utterance: yes. I need to find an ATM close to where I am.

utterance: OK. Certainly. Lemme pull out your account information. I'll get some location information from you and I'll be able to point out the appropriate ATM. OK?

utterance: Sure.

utterance: All right. Let's get started. What is your first and last name?

utterance: Crystal Humphrey and my date of birth is ten twenty-three nineteen eighty-seven in case you need it.

utterance: Yes, I sure did. Thank you very much, Ms. Crystal. what is the credit card number on that account?

utterance: four four eight five, nine nine five nine, four four two five, nine seven four three.

utterance: All right. And the account number?

utterance: Two four three five eight eight nine zero one six.

utterance: All right. That's great. All right, well I can help you find an ATM. can you give me a little bit more information of what you're trying to do at the ATM so I can make sure I give you the appropriate one?

utterance: I need to deposit a few checks and I also need to withdraw some cash.

utterance: OK. Deposit and withdraw. I can certainly help. There's a couple options. I I imagine in your area what is your current location?

utterance: OK. We are we're actually here on vacation. Going to Disney World. Yeah. So we're at seven six, seven four three Mickey Boulevard. And that's in Orlando, Florida.

utterance: Oh, wow. Wow.

utterance: Oh, that's great. Do you guys usually go there every year?

utterance: Yes, it's a family tradition. We go at the beginning of the fall every year.

utterance: That's amazing. What is your favorite part of world?

utterance: watching the kids at MGM. They have a a blast riding the rides there.

utterance: Oh, wow. How many kids do you have?

utterance: six.

utterance: Wow. Six kids. So is it you and the six kids or?

utterance: my husband and me and the six kids. Yes. We all go at the same time. They wanted to bring friends along this year, but we said no this year so.

utterance: Oh, I got you. OK, wow. Well, how long do you plan on staying down there?

utterance: we'll be here a week and a half.

utterance: Wow, that's gonna be a great time.

utterance: Yeah.

utterance: All right. Well, I found a couple ATMs that are close to that location there on Mickey Boulevard. And the first ones at three two one Mickey Street in Orlando. that ATM allows both deposits and withdraws. It has a max withdrawal of five hundred dollars per day. And a max deposit of five hundred dollars as well.

utterance: Per day.

utterance: OK.

utterance: OK.

utterance: OK? And there's gonna be another ATM that's close by And that's gonna be five more miles down the road but it's gonna allow you to do a little bit more. It's gonna let you move funds from different accounts. OK? It'll do a couple other personal information changes as well. And that's on seven six seven Orlando Boulevard in Orlando.

utterance: OK.

utterance: All right is there another ATM that can maybe give you in case you need to tertiary?

utterance: no, that should be good. I think that should take care of everything we would need.

utterance: OK. That's awesome. So I was able to help you find an ATM to get the stuff done that you needed. what else can I help you with today?

utterance: OK. I also need to find a branch to actually go into physically to handle a few things about a loan.

utterance: Oh, OK. We'll find you a the closest Intellibank branch. go ahead again with that address that you're currently at?

utterance: Seven six seven four three, Mickey Boulevard. And that's in Orlando.

utterance: OK. All right. Lemme see here. You've got one very good option. There's a branch that's only about four and a half blocks away from you.

utterance: Oh, wonderful.

utterance: Yeah. And that's at nine six seven Minnie Mouse Lane.

utterance: Nine six seven, you said?

utterance: Yes, that's correct.

utterance: OK.

utterance: Wonderful.

utterance: and that is Orlando, of course. you should be able to walk to it if you needed to.

utterance: Yeah, so we might do that when we head out for dinner early this evening.

utterance: All right. Well let me just give you the branch hours, so you don't get caught during closed business hours. But it's. Yep. Absolutely. It's. It's nine to five Eastern time zone. I know you're out traveling, so that's Eastern time. they stop taking requests at four-thirty, so just make sure you're there before four-thirty.

utterance: OK. That would be great.

utterance: OK.

utterance: If you need to do any anything more than just a withdrawal there is masks required.

utterance: Oh, OK.

utterance: OK? So you need to make sure you're wearing two masks per person before you walk into the bank.

utterance: OK. Two. Wow, OK. I'll have to go get some extras. We only all packed one.

utterance: Oh, yeah. I know. I get it. But that's just the rules and.

utterance: Do you have to be vaccinated?

utterance: You do. You absolutely do. So just make sure you bring your vaccination card as well.

utterance: OK.

utterance: All right. so I helped you find an ATM today. a few options there, and also to find a branch. And I gave you the operation hours and its COVID requirements. Is there anything else I can do for you?

utterance: can I just have that phone number to that branch,

utterance: Yeah.

utterance: absolutely. It's five six seven.

utterance: OK.

utterance: eight nine zero one, three two one four.

utterance: OK. Thank you so much.

utterance: You're welcome. Have a great day.

utterance: You too.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes. I got something in the mail about an issue on my loan.

utterance: OK. Well happy to help you with that. I simply need to pull up your information so I can find out what if was you received in the mail. If I could ask ma'am. are you a customer with us here at Intellibank?

utterance: Yes.

utterance: And what's your name?

utterance: Evelyn Richards.

utterance: OK. Ms. Richards.

utterance: And by the way, I would also like a balance on this loan.

utterance: Absolutely. Happy to pull that up for you as well. let me just verify your account with us Ms. Richards. if you would what is your. date of birth?

utterance: Eleven eleven eighty-four.

utterance: All right and what is your home number?

utterance: Six seven eight two zero two.

utterance: Mhm.

utterance: Four two five three.

utterance: Mhm.

utterance: My cell phone number is four seven eight. Three six one eight oh three one.

utterance: All right terrific. And. just for security purposes, what is your mother's maiden name?

utterance: Sanchez.

utterance: All right. Terrific. Terrific. And what's the loan account number that you're calling about?

utterance: Well I don't have that. can you wait just a moment?

utterance: Sure.

utterance: All right I have it now.

utterance: All right go ahead.

utterance: Nine eight four. Six five nine.

utterance: All right. Terrific. Terrific. I was able to get that pulled up for you and. It appears, yes, we sent that out to you to let you know. there appears to have been a. A challenge here on the account regarding you know a missed payment on the account. And because of that they have had to they wanted to notify you that you needed to stop by one of our branches. In order to speak to one of our loan officers. to prevent that particular account from being closed.

utterance: OK.

utterance: And Ms. Richards what you would simply wanna do is just stop by one of our branches. And speak to one of the loan officers and they'll be able to you know likely because there appears there was a few. Payments that may have been missed. And so they wanted to just speak to you in person to reverify some information about your account such as Your. employment information. And your residence. And and of course a few other items that you may want to bring in with you to the branch. Are you. aware of any branch near where you might be at the moment if you're able to stop by today?

utterance: Well I'll be happy to do that, but no I need help with that.

utterance: OK. Sure. Not a problem. what I can do is just pull up some information of some branches based off of where you might be at What's a street address of where you may be near by?

utterance: One four one Oakwood Avenue.

utterance: OK. One four one Oakwood Avenue?

utterance: Yes.

utterance: All right and what's the city ma'am?

utterance: Smyrna.

utterance: And the state?

utterance: Georgia.

utterance: All right. Terrific. I was able to pull up a little bit of information here.

utterance: OK. you know. I am just so excited because I've been shopping, so getting this taken care of is really gonna make a big difference.

utterance: Makes sense. I certainly understand that and we wanna make sure that we're able to get this particular matter handled for you quickly so that you'll be back able to utilize those funds to enjoy some more shopping.

utterance: Well thank you for that . I appreciate that branch.

utterance: not a problem at all. Yes I was able to find, we have a branch location that's about a mile away from the address you gave me that's at four twenty-seven. Bufferson Drive.

utterance: Perfect.

utterance: And from there you can simply go in and just update your information specifically it appears as related to place of employment and oh your residency. So you may wanna bring in a utility bill or something so that they can just reverify. And they'll then be able to update your loan account information so that the loan stays open.

utterance: OK.

utterance: Alright and is there anything else?

utterance: Yes I would like to get the account balance on my golden card.

utterance: OK. Yes. Yes. Absolutely. It does appear you also have a gold card with us as well. And your gold card balance. that I see here is you have about a six hundred dollar balance on your gold card and you have an available credit limit of. Three thousand dollars.

utterance: All right. Well, thank you so much for that.

utterance: Not a problem at all Ms. Richardson. Is there any other questions you may have?

utterance: No.

utterance: All right. Well again, thanks for doing business here at Intellibank and we certainly do value your business.

utterance: Thank you so much.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hi, this is Jennifer Jones at Intellibank. What can I do to help you?

utterance: Hi yeah, my card my credit card has been stolen. I I may have lost it. I am I am unfriendly in Chicago right now. I am on vacation with my family. I may have just lost it. but we I we I'm one hundred percent. I'm like ninety-nine percent sure it has been stolen. I'm pretty sure have traced my steps I'm pretty sure it's gone it's stolen. I'm pretty sure.

utterance: Alright, would you like to report your card stolen Lost or stolen and then I can issue a new one?

utterance: yeah, I I do want to do that. Can't y'all track it?

utterance: I'm not sure we can do that but what I can do is I can report it lost or stolen, cancel that card and I can issue a new one.

utterance: The cards have chips.

utterance: In them. They have chips in them. Chips are used for tracking and other stuff. You can't track my card? It's an Intel it's an Intel bank card. A platinum Intel bank card. You're saying you can't track the chip in that?

utterance: I'm sorry this is Intellibank but

utterance: Intellibank. Whatever.

utterance: Whatever look I'm glad you think this is funny. Look we're I'm I you can't you can't track it, great. great. OK, look I'm fine. Yes please just can you send it is it would it do me any good to send it here to my hotel or can you only send it to my home address? What's the deal with that.

utterance: I can send it to whatever address you like us to send it to but I'm gonna need some information first.

utterance: OK.

utterance: Can I ask you a few questions right now please?

utterance: Yeah. Yeah. Just.

utterance: Yeah. Do it. Go ahead. Whatever.

utterance: Alright, what's your first and last name?

utterance: It's it's John Doe. Yeah.

utterance: date of birth?

utterance: January first nineteen ninety-seven.

utterance: Alright, could I please get your credit card number, please?

utterance: You mean the number on the card that was stolen?

utterance: All right, let's try for driver's license number. Can I get your driver's license number, please?

utterance: Yeah. Yeah.

utterance: Yeah, you can one second.

utterance: Alright all right my driver's license number is one two three four five six seven eight nine, got it?

utterance: Yeah, and I'm going to ask you a security question. What is the name of your first pet?

utterance: Kay.

utterance: Goodwill.

utterance: Alright, and what's the date of loss? the day what what day did you you lose your cat on?

utterance: it it had it had to be today so, you know, had to be today.

utterance: OK. OK and and what is the name of the business where you last used your card?

utterance: March. March second had to be the day.

utterance: I I last used it at the hotel it's a Hilton on first street.

utterance: Alright. So. I All right. So have canceled your card.

utterance: It's a Hilton Garden Inn.

utterance: To be specific.

utterance: OK.

utterance: what's the new address you like me to send your new card to?

utterance: can you give me one second? I got to Google the ZIP we're in. How how fast you think you could if, I'm in Chicago. How fast do you think I might get it?

utterance: So we'll probably give it to you within two or three weeks.

utterance: You know what? I'm I'm just going to give you the home address. I'm just going to give you the home address cuz I'm I'm gonna I'm leaving at the end of the week. I'll be fine, I'm just I got, you know, I'm here with folks. I'm just gonna have to owe them a lot back it's fine it's fine. I'm just going to give you my home address, OK?

utterance: OK.

utterance: Yup, it's going to be one seventeen, Washington Avenue. and that's gonna be Birmingham Alabama. ZIP one two three four five.

utterance: Alright, so you'll get your new card in two to three weeks.

utterance: Yeah, great.

utterance: And you can activate your new card on the website. On the our Intellibank website.

utterance: And it's Intel it's so it is intel it's not yeah, I know this. I'm sorry I'm I'm sorry it's a bad day I'm sorry.

utterance: Not unless you can you sure you can't track the chip in a card? They I have heard, I may just be too deep into some Facebook group but I've heard you can track chips

utterance: No, I'm sorry.

utterance: I'm little disappointed believing in the internet once again. I'm I'm I'm sorry I lost my cool there for a second. I'm she supposed to get trapping, I lost my part. I'm I'm sorry I'm sorry. My bad.

utterance: OK. Is there anything else I can do for you?

utterance: That's going to be it today thank you.

utterance: OK. Have a good day.

utterance: You you too, bye.


utterance: Hi, thanks for calling Intellibank. This is Susan and how may I help you today?

utterance: Hey Susan! Well that's funny I got you last time I called. this is Todd right you probably. Of course you don't remember. This is Todd Nickerson and I I called the floor because I had a new address.

utterance: OK fine. I don't believe that was you that was you, that was me that you spoke with but I certainly can help you with anything.

utterance: Oh.

utterance: OK well I called earlier. It was actually yesterday because I had to move because there was a flood in my apartment.

utterance: Oh sorry to hear that.

utterance: Oh thanks and And so anyways, now I'm in a new neighborhood and I need to find an ATM near me and can you help me with that?

utterance: Yes I can help you. You need an ATM.

utterance: Yeah.

utterance: And your current address what Todd what is your date of birth?

utterance: Well, I.

utterance: OK it's eight twenty-one sixty-nine.

utterance: OK and I have here in the account that your current address is Spring Forest Road?

utterance: Nineteen sixty.

utterance: Yeah that's I moved to Spring Forbye bye. I was on Lake Forest Road and then there was well there's a lot of rain. Are you in Raleigh?

utterance: No I'm not.

utterance: Oh yeah OK.

utterance: But we.

utterance: Service Raleigh.

utterance: OK well yeah there was a there were some tremendous thunderstorms and this happens this time of year but this time it flooded my apartment.

utterance: Oh that's too bad.

utterance: Yeah and so anyways I'm over on Spring Forest I was on Lake Forest when. Sounds like it's close to they're not that that close and so then but now I don't know my way around down down here. This is closer downtown and I need to find an ATM.

utterance: OK I can help you with that. give me just a second and

utterance: Oh, and then.

utterance: And then also I'm gonna be going to Charlotte and you you you folks have locations in Charlotte as well?

utterance: Yes we do and I can help you with that also.

utterance: OK.

utterance: Now I will look up for the nearest ATM to your Spring Forest Road address.

utterance: Oh thank you I appreciate that.

utterance: Give just a second here.

utterance: Oh I should add that I'm I'm I'm probably gonna be walking. If it's within walking distance that would even be better.

utterance: OK here I have one. It might be a bit of a walk but you could probably do it in ten or fifteen minutes.

utterance: Oh yeah I could do that.

utterance: OK the address it's Intellibank one zero nine zero Creedmoore Road in Raleigh.

utterance: Oh. Oh Creedmoore. Oh yeah OK I know. Creedmoore Road is that the one that goes North-South?

utterance: And that. It.

utterance: Yes.

utterance: Perfect.

utterance: and also this is at the Intellibank on the outside. You can it's a drive thru so you won't have to get out of your car if you decide to drive but otherwise it's on the outside of the bank accessible twenty-four seven.

utterance: Oh that's great. I think it is actually a little ways away. I think I probably will drive. and so, tell me the address.

utterance: One zero nine zero Creedmoore Road.

utterance: right, and and it's open like all the time?

utterance: Yes.

utterance: OK this is great and.

utterance: OK.

utterance: And you also wanted to know about if there were any ATMs in Charlotte for a coming up trip that you have.

utterance: Oh yeah that's right I had forgotten about that yeah and, you have banks in you have branches in Charlotte is that correct?

utterance: Yes we do and gimme just a sec. do you have the address of where you're going to be in Charlotte?

utterance: I do. It's eighty-eight oh let me. Hold on a sec. This is a hotel. oh yeah here it is. Eighty-eight Martin Street in Charlotte. And it doesn't have the ZIP code, but.

utterance: OK. Eighty-eight Martin Street did you say?

utterance: Yep.

utterance: OK. OK it looks like we have one it's not very close to that. But the I'll give you the address if you need to use an ATM while you're there. It's at the Intellibank sixteen Center Road Charlotte.

utterance: So approximately how far away is that?

utterance: It looks here it's about six miles.

utterance: Oh my goodness! Hey, I have a question. Is there a, is there a ATM machine inside the hotel? It's the Hilton.

utterance: there is not an Intellibank one inside the hotel but if there is a bank an ATM inside there you are free to use it. If it's a star link ATM because you can take money out of any bank ATM that's linked with Starlink. But there will be a fee. There'll be a three dollar fee to withdraw money if it's not an Intellibank.

utterance: Oh.

utterance: Well that's a lot easier than than travelling all the way to the the the bank you told me about that's miles away.

utterance: Yes it is.

utterance: All right yeah, that's great. That's what I'll do. OK well that's, that's what I needed.

utterance: OK so I've helped you with all your questions today?

utterance: You've been great and I really appreciate your help.

utterance: OK and if you need anything else feel free to call back. Thank you so much for calling Todd.

utterance: Excellent thanks. Have a good day.

utterance: You too. Thanks for calling Intellibank.

utterance: OK bye bye.

utterance: Bye bye.


utterance: Good afternoon. This is Steve at Intellibank. How may I help you today?

utterance: Hi. I got a notice in the mail and it said that there is some problem with my account.

utterance: I don't understand what the issue is.

utterance: OK. I'm sure I can help you with that. can you tell me your account number?

utterance: yup.

utterance: My account number is six zero three eight zero two three zero seven.

utterance: OK. Thank you and what is your full name on the account?

utterance: Bernadette Sampson.

utterance: OK. Thank you.

utterance: B

utterance: B E R N A D E T T E Sampson. S A M P S O N.

utterance: OK. Thank you, Ms. Sampson. I appreciate that. All right. and what type of account is this that that we're looking at. I see we have a couple in here.

utterance: It's a checking account.

utterance: Your checking account. That's the checking plus account that you're enrolled in. have you been satisfied with the account services?

utterance: for the most part.

utterance: OK. Excellent. All right so I've got the account information open so what is it exactly that you'd like me to do. would you like me to check the balance or check on a specific transaction. How can I help you today?

utterance: Well it says I got a telling up there that there's something wrong with my account and I'm not sure what that means.

utterance: OK. Let's start by by comparing balances. I show your balance at four oh three eighty-seven in that plus checking account.

utterance: that. Yeah. That looks right.

utterance: OK. So what about transaction. Let's see. Let's review the last four transactions. I have one here to Piggly Wiggly for eighteen fifty-five.

utterance: You did it three days ago.

utterance: Piggly Wiggly? I don't shop Piggly Wiggly.

utterance: OK. So let's let's go to the next one. Publix? One hundred and twenty dollars.

utterance: That's right.

utterance: OK. and the next transaction is a Candlewood Suites Hotel in Austin. Texas?

utterance: I live in Florida.

utterance: I've not been there in Texas.

utterance: Not traveling.

utterance: OK so it looks like we have some disputed charges here.

utterance: let me mark these as disputed.

utterance: All right. But you say that your your account balance does match ours. So that's good. That means these haven't actually been taken from your account yet so we can go ahead and mark those as disputed

utterance: I see another transaction here from California. Have you traveled to California recently?

utterance: I haven't traveled there but I shop online over the place.

utterance: OK. This is from Vitacost. Is that a company that you shop with?

utterance: Yes.

utterance: OK. So that's OK.

utterance: That's correct.

utterance: and I show a a hotel in Belize.

utterance: Have you traveled to Belize?

utterance: I have not traveled to Belize.

utterance: OK. So somebody has has obviously compromised your identity and your information from the bank.

utterance: Can we can we cancel that account?

utterance: We can. I can take the necessary steps to cancel the account. it shows here that you have a credit card it's a platinum card on that account. Can you give me the the full credit card number from the account?

utterance: That card?

utterance: yup. Give me a second to look it up.

utterance: Excuse me.

utterance: It's in my somewhere.

utterance: I can tell you Mrs. Sampson that we Intellibank does have a guarantee that if if fraudulent charges are identified, there will be no charge to you once we cancel them.

utterance: Well, that's good to know.

utterance: So.

utterance: So once we get this this this transactions flagged and canceled, there'll be no charge to you. You will not be billed for them or charged for them.

utterance: likewise if you discover other charges you won't be charged for those either once they're canceled.

utterance: OK. My credit card number is. my. It's actually my debit card number.

utterance: OK. I'll read that back to you. Four five one two nine six eight two four one three seven. one five excuse me.

utterance: Oh, nope.

utterance: No. It's four one three two.

utterance: OK. I'm sorry. Let's let's start again. Give me the credit card from the beginning.

utterance: OK.

utterance: Four five one two nine six eight two four one three two one five eight three. Is that correct?

utterance: Yes.

utterance: And the expiration date?

utterance: ten twenty-four.

utterance: OK and if you could give me the three three numbers on the back of the card.

utterance: One two three.

utterance: One two three.

utterance: OK very good. I've canceled this card. We will send you another one out immediately. You should receive in three to eight business days and we have put a hold on those transactions.

utterance: is there anything I can anything else I can do for you today, Mrs. Sampson?

utterance: Are you sure those you sure that that card is canceled and nothing else will happen? When will I get a new card?

utterance: absolutely. That card cannot be used so you cannot use it but neither can the person who has that information. we will send you a brand new card within three to eight business days.

utterance: OK.

utterance: OK. Is there anything else I can do for you this morning, Mrs. Sampson?

utterance: Nope. That's it. Thank you.

utterance: OK. Thank you for banking with Intellibank. Have a nice day.

utterance: You too.


utterance: Thank you for calling Intellibank. This is Claire. How may I help you?

utterance: Yeah. Hey Claire. This is John White.

utterance: Good morning John. What can I do for you?

utterance: So I'm over here on the ATM at the ATM at eighteen east Grand.

utterance: OK.

utterance: Yeah. It doesn't work.

utterance: Oh dear. OK.

utterance: Let just one moment while I punch this on and get this sent off to our engineering department and IT guys to take a look at it.

utterance: Yeah

utterance: Real quick cuz I'm I'm only on lunch break for like an hour, is there a bank branch nearby?

utterance: Yes there is. just a second here. I'm finishing up this quick note. Sending it off.

utterance: OK. Let me look that up real quick from the ATM. I know there's one near there.

utterance: OK. It looks like it's showing there is an ATM three miles down the road and it is at fifteen twelve North Eighth Avenue.

utterance: Oh OK. Yeah that'll be fine. I can head there Yeah I can make it there in time. That'd be great.

utterance: OK. Is there anything else I can do for you today?

utterance: No. You've been helpful. Thanks Claire.

utterance: I'm sorry about the inconvenience and you have a great afternoon.

utterance: You too.

utterance: Bye bye.


utterance: Hi, thank you for calling Intellibank. My name is Natalie. How may I help you today?

utterance: How are you today, Natalie?

utterance: I'm doing just fine, thank you so much for asking. And yourself?

utterance: I'm doing well.

utterance: OK. I'd like to close my checking account.

utterance: That's not a problem whatsoever. I would be more than happy to help you with that. May I have your name, please?

utterance: Mildred Pierce.

utterance: P I E R C E.

utterance: My date of birth is February fourth two thousand.

utterance: OK. Thank you for that information, Ms. Pierce. I have your last name spelled P I E R C E?

utterance: And your date of birth as February the fourth two thousand?

utterance: Yes.

utterance: OK, thank you. And may I have the last four digits of your social security number please?

utterance: My last four digits is five nine six oh.

utterance: OK. I have five nine six zero?

utterance: Yes.

utterance: OK, thank you so much Ms. Pierce. And I do have a security question on file for you. what is your maiden name?

utterance: Greene. G R E E N E.

utterance: OK, thank you so much for that Miss Pierce . Now, what is the number for the checking account that you would like to close?

utterance: The number is zero zero zero seven nine three three one.

utterance: OK. I have that checking account number as zero zero zero seven nine three three one?

utterance: Yes ma'am.

utterance: OK. And what is the reason you would like to close your account?

utterance: I've moved and I've opened a new account with a closer bank.

utterance: I'd also like to transfer my balance to my new account.

utterance: OK, sure. That's no problem whatsoever. Now what type of account is it that you would like to transfer your balance to?

utterance: A checking.

utterance: OK. And may I have the routing number for that checking account, please?

utterance: Nine nine one three seven one five eight six.

utterance: OK. I have nine nine one three seven one five eight six?

utterance: Yes ma'am.

utterance: OK. And what is the account number?

utterance: It's one zero zero five eight nine two three one.

utterance: OK. I have that account number as one zero zero five eight nine two three one?

utterance: Correct.

utterance: OK, Ms. Pierce. I do have this transfer all set for you. Now, it will be one to two business days before the balance will show up in your other account. But the account with us is closed as of immediately. Is there anything else I can help you with?

utterance: Yes, ma'am. I need to report a lost credit card.

utterance: Oh, goodness. I'm sorry to hear about that. But I will be very happy to help. may I have your credit card number, please?

utterance: Yes ma'am The number is eight five nine three seven seven five six, oh two eight seven four five one five.

utterance: OK, thank you Ms. Pierce. That number is eight five nine three, seven seven five six zero two eight seven four five one five?

utterance: Correct.

utterance: OK, thank you so much. And what date was it lost?

utterance: We moved last weekend. I'd say nine twenty-six.

utterance: OK. I have that on September the twenty sixth?

utterance: Yes ma'am.

utterance: OK and what location or what business did you last use the card at?

utterance: I was at Ashley Furniture on nine twenty three.

utterance: OK. That was Ashley Furniture on September the twenty third?

utterance: Yes ma'am.

utterance: OK. Just let me check your transaction or your transaction history real fast to make sure that it hasn't been used since then. OK, well everything looks good. That was the last transaction thankfully, so we don't have to worry about any fraudulent charges. I do have that card canceled and I am processing your brand new card right now. Now may I have the address to send your new card to?

utterance: Yes ma'am. one twenty four Carriage Street Atlanta, Georgia.

utterance: OK. I have one twenty four Carriage. C A R R I A G E Street in Atlanta, Georgia?

utterance: Yes ma'am.

utterance: OK, thank you so much for that information Ms. Pierce. and your new card should arrive by mail to you within five to seven business days.

utterance: Now if you don't receive it just make sure and give us a call back here at this number Now is there anything else I can help you with today?

utterance: No, thank you.

utterance: All right. Well thank you so much again for calling us Ms. Pierce. Again, my name is Natalie and have a wonderful day.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes, hey Jerry my name is Evelyn Richards, and I'm calling to report a lost card.

utterance: Oh, I'm sorry to hear that. Ms. Richards if I could ask how are you today?

utterance: I'm doing pretty good, just a little upset because I've I've lost my card.

utterance: Totally understandable Ms. Richards. Let me see if I can assist you with that. If you would can you provide me with your date of birth?

utterance: My date of birth is July the ninth of eighty-four.

utterance: OK. And Ms. Richards let me ask here what is your account number?

utterance: I lost my card, so I don't have the account number Jerry.

utterance: Understandable. Let me see if I can pull this up another way Ms. Richards. if you would just for security purposes if I could have the last four of your social?

utterance: Yes, it is eight zero three one.

utterance: Pardon me, my mistake Ms. Richards. I actually need the full social security number. Pardon me.

utterance: All right that number is four seven eight.

utterance: Six one.

utterance: Eight zero three one.

utterance: And again for security purposes Ms. Richards if I could just ask because again you are calling about a card that was lost or stolen. We wanna verify that we're speaking to the account owner. What is your mothers maiden name?

utterance: Sanchez.

utterance: Sanchez. OK and do you know what credit card number is Ms. Richards?

utterance: No I don't know what my credit card number is, because I lost my card.

utterance: Again, understandable. Let me see if I can pull this up another way. Let me ask Ms. Richards I think I've located it. can you tell me do you know when your card was lost or stolen?

utterance: Yes I lost it I think it was October the eighth when I was at Kroger.

utterance: Kroger you say Ms. Richards?

utterance: Yes.

utterance: OK. And lets see here Ms. Richards.

utterance: Again, sorry about that. I think we'll be able to get this handled for you.

utterance: Good. I appreciate that. when can I expect my new card then?

utterance: Great question Ms. Richards the process here is what I'm going to do is enter this information into our account. your account information. I'll be sending this over to our lost control department. And they will of course verify to make sure there are no unauthorized transactions moving forward. And I've already frozen the account, so that it cannot be used moving forward.

utterance: That's good.

utterance: Also just so that you know that the card should arrive probably within about seven to ten business days via the mail.

utterance: OK that's good then.

utterance: OK, and Ms. Richards if you would just let me know what address we're gonna be sending that card out to?

utterance: Yes.

utterance: The address is one four one Oakwood Avenue. Avendale Estates.

utterance: That's one four one Aven-Oakwood Avenue.

utterance: Avendale Estates.

utterance: Avendale Estates.

utterance: Georgia.

utterance: Georgia.

utterance: Three zero zero zero two.

utterance: Three zero zero zero two.

utterance: Correct.

utterance: Understood Ms. Richards. And again just so that you know it'll be about seven to ten business days. But that'll arrive to the address you just provided me.

utterance: And of course. You'll then be able to activate your new card once you receive it in the mail. via phone call, giving us a call or online.

utterance: OK, well is there a way I can go online, well you just said I could.

utterance: A great question, no thank you for asking Ms. Richards. Yes, you can go online with online banking and set up the account that way. once you receive it in the mail you'll then be able to activate the card right there online. via your website via our website here at Intellibank.

utterance: OK and by the way I got something in the mail about a rate interest increase. And I was told it was fixed so is can you explain that?

utterance: Great question Ms. Richards. Yes the mail that you received, you're correct your rate it was fixed but that's until the end of the year, so we just wanted to inform you a few weeks in advance. Of any changes to the rate. That rate change is not in effect as of now, but it will be at the end of the year, and we just wanted to give you advance notice. Of the upcoming rate increase.

utterance: OK. I was gonna come by the bank and speak to Michelle but I decided to just call. And you know, so I'm happy about that, and I also would like to make a wire transfer.

utterance: Great, great absolutely. Ms. Richards we can help you with that as well. Let me just pull this up. And let me ask Ms. Richards, what account were you wanting to do a wire transfer from?

utterance: OK it is four four seven nine.

utterance: Six five three two.

utterance: Seven four four six. Three nine two six. A VISA card.

utterance: Understood. OK, and again just to verify because were in a different part here of the system. Unfortunately Ms. Richards again what is your date of birth?

utterance: My date of birth is seven nine eighty-four.

utterance: OK. And again just for security purposes your mother's maiden name again is.

utterance: Sanchez.

utterance: Sanchez. OK. OK. I think we're fine with this. Now let me ask you here, Ms. Richards

utterance: Again what is the bank account number that you want this drawn from the wire transfer.

utterance: OK it's a VISA card four four seven nine six five three two seven four four six three nine two six.

utterance: And that's your bank account number Ms. Richards? Is that correct? Because we can only do wire transfers from your bank account or is that your credit card number?

utterance: My bank account.

utterance: No problem just wanted to be sure. And the amount that you want to do the wire transfer for is?

utterance: Three hundred dollars.

utterance: Three hundred dollars. OK? And Ms. Richards is that a domestic wire transfer or is that a international wire transfer?

utterance: It's a domestic.

utterance: OK, all right and do you know what the routing number is for the account that's receiving it.

utterance: Yes, it is one seven six three two eight five six two zero.

utterance: OK. And will deposit that there, and let me just ask Ms. Richards is there anything else that I can help you with?

utterance: No that's all I need right now just looking forward to getting my card.

utterance: Thank you Ms. Richards. We'll get on top of this, the wire transfer is completed, and we'll be sure to get you out your new card here in the next seven to ten business days.

utterance: Thank you so much.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: Hello and thank you for calling Intellibank, my name is Jennifer. How may I help you?

utterance: Hello, I'm calling to locate an Intellibank near me and find a ATM.

utterance: OK, can I have your first and last name, please?

utterance: Yes, you may. Mark Jones.

utterance: I'm sorry who?

utterance: Mark Jones.

utterance: OK. Can I have your date of birth and account number, please?

utterance: Yes, my date of birth is May the twenty-third, nineteen seventy-eight. And my account number is seven six four six five eight ninety-eight.

utterance: OK, thank you one second. Right and for your security code, what is the name of the street you grew up on?

utterance: Pleasant Road.

utterance: Thank you. So, you started you will like to locate an ATM?

utterance: Yes ma'am.

utterance: OK, can I have your street address where you are inquiring?

utterance: One three three southwest fifty-six street.

utterance: OK, and the city and state?

utterance: Hopkinsville Michigan.

utterance: OK, and the ZIP code, please.

utterance: Eight six six eight nine.

utterance: OK, now I do see that there are several ATMs near your location. The first location is on Brown's Boulevard. it's about two miles away. there's also an ATM at the bank of America. It's point three miles away from you on East Boulevard. but please keep in mind that there's is a five ninety-nine five dollar ninety-nine cent fee at that location. and I do see that we have an ATM at the Seven-Eleven gas station, on eleventh and thirteenth. now you can look on our online banking site and that will show you how to find that will tell you all of the ATM locations. ATM locations do have a daily withdraw limit of five hundred dollars at the Intellibank ATMs. Would you like further information about how to find ATMs in your location? Using our online banking tool.

utterance: No, ma'am thank you.

utterance: OK and how else may I help you?

utterance: To find a branch location.

utterance: OK. So, you will also like to find a branch location?

utterance: Yes.

utterance: OK, I do see that there are several ATMs near your location. the first location is on Martin Luther King Boulevard and that one is three miles away from you. There's also a branch located on Fifth Avenue. that one is a little closer at point three miles away from you. Are you familiar with that location?

utterance: No.

utterance: OK. we also have a branch near the CVS off of Thirteenth Street and Orange Blossom Trail. there is a five ninety-nine or no, there's no fee at that. There is a that is a branch location I'm sorry. Alright, so are our branch locations but again you can look online to find out more branch locations in your area. Is there anything else that I can do for you?

utterance: Yes, yes there is. I always wondered if I can check my account balance to my savings and checking?

utterance: OK, I can assist you with that no problem can I have your checking account number, please?

utterance: yes, it's one five three eight seven six one nine seven eight.

utterance: OK, thank you let me see. So, is that your checking or savings?

utterance: That's my checking account.

utterance: OK, I do see that your balance is four hundred and ninety-nine dollars in your checking account. and you did want us to check your savings account as well. Is that correct?

utterance: Yes ma'am.

utterance: OK. can I have the savings account number, please?

utterance: Six five eight nine eight seven six four.

utterance: OK. Thank you one second as I look up that information.

utterance: OK. And I do see that your balance for your savings account is one thousand three hundred and thirty-three dollars. Is there anything else that I can do for you?

utterance: No, that's it, thank you.

utterance: OK, no problem. Well, thank you for calling until we bank again my name is Jennifer and I hope that you have a nice day.

utterance: You too.

utterance: Thank you bye bye.


utterance: Thank you so much for calling Intellibank. This is Chloe, how can I help you?

utterance: Hey Chloe, how you doing?

utterance: OK. How are you today?

utterance: Oh well I'm gonna have some fun today.

utterance: Really?

utterance: I'm gonna have some fun, yeah. I I I got to admit, I'm gonna have some fun. are you are you a parent by chance?

utterance: OK.

utterance: I am. I have two sons.

utterance: OK. Oh.

utterance: Just a two year old. Oh. Well. Well I I I have a nineteen-year-old That. That, you know. You'll. You'll figure this out. They think they know everything and they know the world and they can just handle it all. So I'm gonna take my nineteen year old son today into adulthood and he's getting his first checking account. He's got his own job.

utterance: Yeah. Oh. Oh, OK.

utterance: Hoo-hoo.

utterance: Man.

utterance: He thinks he can do it all. So we're gonna say, hey, you pay your bills and and and you take on your world like you think you can.

utterance: Nice.

utterance: Oh boy. Yeah. I mean, I am loving being a mom to a a young one and I am very scared. I feel like definitely it gets harder as they get older.

utterance: Oh absolutely.

utterance: OK, great.

utterance: Enj~

utterance: Enjoy those young years. They're the best ones.

utterance: OK.

utterance: All right. So what are we doing today though? So you wanna open up a checking account?

utterance: I. So we're gonna open a checking account in in my son's name .

utterance: but I'm gonna get him started. I'm gonna put a little money in there to get him situated and kick him off and and literally kick him off and yeah, so I'm gonna take money from my checking account and start this new checking account in his name.

utterance: OK.

utterance: Right.

utterance: Mhm. Mhm.

utterance: OK.

utterance: OK, perfect. So, actually OK, so let's let's get this party started right.

utterance: OK.

utterance: and what is your first and last name?

utterance: My first name is Kenny.

utterance: OK.

utterance: And the last name is Brewster.

utterance: OK .

utterance: And Kenny, what is your date of birth?

utterance: It's oh one.

utterance: Mhm.

utterance: Twenty-five nineteen eighty.

utterance: OK, and the last four digits of your social.

utterance: Oh eight.

utterance: Mhm.

utterance: Eight six.

utterance: OK, and what is your account number?

utterance: OK, hang on.

utterance: Wait a minute. I got like so many different papers here.

utterance: Mm. No I

utterance: Yeah, take your time.

utterance: All right, let me just get the right account.

utterance: Totally cool.

utterance: OK. I got it.

utterance: OK, perfect. Go ahead.

utterance: All right, it's oh five.

utterance: Uh-huh.

utterance: Two two one.

utterance: OK.

utterance: Six seven.

utterance: OK.

utterance: Three four.

utterance: Mhm.

utterance: Eight five.

utterance: Yes.

utterance: Oh seven.

utterance: OK, and. So you have seven thousand dollars in this account.

utterance: OK.

utterance: So what would be the amount that you'd want to transfer into the new checking for your son?

utterance: I can't believe I'm gonna say this. I really can't, but I I'm gonna do a thousand dollars to get him started.

utterance: From that.

utterance: OK.

utterance: That's awesome. So then.

utterance: OK. So obviously that'll leave your account at six thousand dollars. There's no fee.

utterance: There's no charge for checking accounts at Intellibank.

utterance: OK.

utterance: OK.

utterance: so that there's no monthly maintenance fee. There's no fee today. So we'll just go ahead, but also I need to I'm sorry, go ahead.

utterance: Have you

utterance: I was gonna say, I I guess you would need my son's

utterance: Address.

utterance: well you're gonna need his name, social.

utterance: Exactly and. But also I'll need

utterance: Well you can give me what you what you'd like to first. Do you wanna give me his name and social first?

utterance: Yeah, yeah. That's great. Yeah.

utterance: OK. So.

utterance: Go go ahead.

utterance: All right. So his first name is Steven.

utterance: Mhm.

utterance: And last name is Brewster.

utterance: OK.

utterance: And his social is.

utterance: OK.

utterance: three.

utterance: Mhm.

utterance: One seven.

utterance: OK.

utterance: Nine two.

utterance: Mhm.

utterance: Five six seven eight.

utterance: OK. Perfect, and what address would you like the bank card to go to? Cuz we will send out a bank card and he'll be able to get a pin number set up and then he can use it as a debit and.

utterance: Right. Right. Well.

utterance: Well well Mr. Adult is still under my roof.

utterance: Go ahead.

utterance: OK so you so you'll be in charge of the card obviously.

utterance: No, no, no, no. He's gonna be in charge of the card, but yeah, he still lives with me so it's still gonna it's gonna come to my house.

utterance: So do you want. Oh. Oh. OK.

utterance: OK.

utterance: OK.

utterance: And just let me confirm your address.

utterance: When you're ready I'll take that

utterance: OK.

utterance: The address is one forty-one.

utterance: Mhm.

utterance: OK.

utterance: Avon Road.

utterance: Mhm.

utterance: And that's Springfield.

utterance: OK.

utterance: Pennsylvania.

utterance: Mhm.

utterance: One nine oh.

utterance: Mhm.

utterance: Six four.

utterance: OK, and Mr. Brewster, I need to set up a security question.

utterance: OK.

utterance: For this account. So do you wanna do like what was your favorite food as a child? What was your. You wanna do that one?

utterance: Oh yeah. That one. That one. That's always a good one.

utterance: OK. So what. So what is the answer for that?

utterance: It's

utterance: hot dogs.

utterance: Hot dogs.

utterance: I was known as the hot dog kid when I was a little kid.

utterance: OK.

utterance: Awesome. Now do you want to. So you're saying that he's gonna control the card?

utterance: Mhm.

utterance: But do you think that he would wanna do online banking?

utterance: Which is.

utterance: Or maybe.

utterance: He. I I mean, being a nineteen year old kid. You know these kids today they they. Everything they do is online and on their phones.

utterance: OK.

utterance: Mhm.

utterance: So yeah I guess getting him set up online banking would probably be good as well.

utterance: OK, do you want me to send the instructions how to start up to your email or to his?

utterance: What do you what do you think? What would you prefer?

utterance: Let's send it to his.

utterance: OK. when you're ready just give me his email.

utterance: What the hell was his email? Let me. Hang on.

utterance: Oh.

utterance: OK. Yeah, no problem. Take your time.

utterance: OK.

utterance: You ready?

utterance: Yes.

utterance: Here it is. Are you ready for this one?

utterance: Mhm.

utterance: Big Stevie B at Gmail dot com.

utterance: OK.

utterance: OK, perfect. So that'll go to that address and it'll just like. It has step by step instructions.

utterance: OK.

utterance: It's really easy.

utterance: There'll be no problem with that and is there anything else that I can help you with today or.

utterance: I I think that's everything for now.

utterance: OK. OK, great. All right, well you have a great day and if you need anything else just please call us back.

utterance: All right, thank you so much.

utterance: OK, take care.

utterance: You too.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank, this is Carl. How may I help you?

utterance: Hi Carl, this is Tanya how are you?

utterance: I'm doing well Tanya. How are you doing?

utterance: I'm doing fabulous. I just move into town and I need to open a bank account with you guys.

utterance: OK, I can help you with that. Are you looking to open a checking account or a savings account?

utterance: for for right now just checking account.

utterance: OK.

utterance: All right we have a couple different options for checking accounts. We have an interest bearing checking account and we have a free checking account. Or we also have a business checking account. Which would you like to open?

utterance: I'm just gonna start with a basic just the basic checking account.

utterance: OK. All right. I can definitely help you with that. So you're looking at the free basic checking account? Correct?

utterance: Yes,

utterance: Please.

utterance: OK. The so Tanya let's start with what is your full name?

utterance: first name is T as Thomas.

utterance: OK.

utterance: A N Y A.

utterance: OK.

utterance: And last name B as in bicycle I S H O P.

utterance: OK. And Tanya what is your birth date?

utterance: February twentieth nineteen seventy-four.

utterance: OK.

utterance: And your current address?

utterance: hold on a second I'm not sure about my number. I gotta run downstairs and look on the front of the door. Hold on.

utterance: OK.

utterance: OK. I'm back. It is two seventy Silver Cloud Road.

utterance: Heber, Montana nine zero. Sorry nine one zero one one.

utterance: OK so you said that's two seventy Silver Cloud Road?

utterance: Heber, Montana, nine one zero one one. Correct?

utterance: Correct.

utterance: OK and Tanya I need a phone number for you.

utterance: my phone number is three zero one three four five nine nine eight seven.

utterance: All right. Three zero one three four five nine nine eight seven for a phone number. And then I need a social security number from you, Tanya.

utterance: social security is six four five five four six six zero zero.

utterance: All right so we have six four five, five four, six six zero zero. Is that correct?

utterance: Correct.

utterance: OK. All right so we need to run a background check real quick and that will take one minute. And while we're that's running we can talk about the the checking account and I'll give you all the details about it.

utterance: Oh OK.

utterance: So how did you how did you find out about us?

utterance: Oh well you guys are very close to where I live and I see branches all over town so I figured it's a good bank.

utterance: All right, perfect. And did you just move to Heber, Montana?

utterance: Yeah about a week ago.

utterance: All right, very good. What brought you to Hever Heber, Montana?

utterance: skiing. You guys have awesome skiing.

utterance: That we do. Where did you move from?

utterance: Ohio.

utterance: Ohio. Pretty flat in Ohio.

utterance: Very flat there's yeah there's no skiing in Ohio.

utterance: OK all right so I'll give you a couple of the details about our our free checking account. there are no fees for monthly fees for the checking account. We do have an overdraft fee of thirty-five dollars for every time that you overdraw the account.

utterance: Got it.

utterance: and that's it. Did you want to get a an ATM card or a Visa debit card with that?

utterance: I would like a Visa debit debit card please.

utterance: OK, all right. All right so it looks like the result of the background check's come back and we can move forward here. So I'm going to use this information to start opening up your checking account.

utterance: OK.

utterance: OK.

utterance: Mm all right I'm putting in the info. And we wanted a Visa debit card. do you have a do you have a preference for what the card looks like?

utterance: Not really.

utterance: Not really. OK. OK.

utterance: No.

utterance: Surprise me. How about that?

utterance: All right. I will surprise you.

utterance: The so we need is a security question with an answer.

utterance: OK.

utterance: That can be your mother's maiden name, your first pet, your first car. Things like that.

utterance: let's do let's do my first pet.

utterance: OK. All right so the name of your first pet?

utterance: Rocki and let's spell it as R O C K I.

utterance: OK.

utterance: OK, so the name of your first pet, and that is Rocki, R O C K I.

utterance: Correct.

utterance: All right. and then for your Visa debit card we are going to have to come up with an ATM pin.

utterance: let's.

utterance: Four-digit ATM pin?

utterance: let's do two seven zero zero.

utterance: Two seven zero zero for the ATM debit pin. your ATM card will ship out today.

utterance: OK.

utterance: And you should receive it in the next two to three business days. we have that we have that. How did you want to fund this account?

utterance: you know what? I'm gonna. I'm gonna stop by later and I'm gonna put some money into it.

utterance: Pass check the transfer.

utterance: OK.

utterance: Got it. OK so right now we have everything basically set up. Let me give you your checking account number.

utterance: OK.

utterance: It's two nine one two three one one.

utterance: Two nine one two three one one.

utterance: Correct that's it and when you stop by later to to set up your account you're going to need a to bring a photo ID.

utterance: Yes.

utterance: And that'll be the finishing product for setting up or the finishing requirement for setting up your account and funding the account.

utterance: OK.

utterance: And since you are gonna stop by later you can do both of those at the same time. Your Visa debit will be there in the next two to three business days. And is there anything else that I can assist you with?

utterance: No that was that was very helpful.

utterance: OK.

utterance: All right perfect. Well thank you very much for calling Intellibank and we are glad and excited to have you as a customer.

utterance: Thank you, me too.

utterance: All right, thank you.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello, good morning. Thank you for calling Intellibank. I'm Paul. How can I help you, sir?

utterance: good morning. My name is Billy.

utterance: OK, Billy. so.

utterance: I, I really can't find my card. I don't know if it is stolen or I misplaced it or what exactly the problem is. But I was out I think all day yesterday, really really busy and then I just go home and then I couldn't find the card anymore. Like, I don't know what happened.

utterance: OK.

utterance: OK, will you tell me the last time you used the card?

utterance: the last time I used the card, I think that was at an Amazon store. Yeah, I ordered a television. Yeah, Amazon store, yeah.

utterance: OK.

utterance: OK, Mister. Please, can you please tell me your first name?

utterance: OK, my first name will be Billy, that will be Billy, sir.

utterance: OK, Billy.

utterance: Yes, sir.

utterance: OK, Mister Billy. Can you please tell my your last name?

utterance: I'm Green, sir.

utterance: OK. Mister Billy Green.

utterance: Yes, sir.

utterance: Would you please tell me your date of birth, sir?

utterance: OK, my date of birth Hold on a minute, sir. OK, that will be sixteenth of November.

utterance: Sixteen of November.

utterance: Nineteen eighty-three, sir.

utterance: Nineteen eighty-three. Will you please confirm your date of birth, sir?

utterance: Yes, sir.

utterance: sixteenth of November nineteen eighty-three.

utterance: OK.

utterance: OK, thank you Mister Billy. Can you tell, do you have any means of identification?

utterance: Yes, I do, sir. That would be Just hold on a minute let me find the perfect one for you, sir.

utterance: OK.

utterance: Mkay.

utterance: Hello, are you with me?

utterance: Yes.

utterance: I, I have here my driver's license, sir.

utterance: OK.

utterance: Yeah, OK.

utterance: Gimme the number.

utterance: OK, that will be six three.

utterance: Six three.

utterance: Two one.

utterance: Two one.

utterance: One two.

utterance: One two.

utterance: Three three.

utterance: OK.

utterance: One seven.

utterance: OK. can you please call to me your number again?

utterance: that would be six three.

utterance: OK.

utterance: Two one.

utterance: Yes, .

utterance: One three.

utterance: OK.

utterance: Three three. One seven.

utterance: OK, Mister Billy. Will you please hold on while I check your details?

utterance: Yes, sir.

utterance: All right, sir.

utterance: I'm sorry. I hope you wouldn't mind if I indulge you a bit and ask you some questions sir. OK so I tried to get my nephew a job at bank. I don't know. He he kept complaining, like it's really stressful and that you guys always have targets to meet and all of that. So I don't know how that works. Like how stressful is the bank job and how good has it been for you, sir?

utterance: OK. I wouldn't mind sir.

utterance: Well, for me, I enjoy doing the bank job.

utterance: Yeah.

utterance: Because I get to talk to a lot of people because of the department I am Customer Servicer just imagine talking to a great man like you Mister Billy Green.

utterance: OK.

utterance: OK.

utterance: Wow, wow. OK, OK, so. So you would really advise if I could just talk him into getting the bank job Right.

utterance: Absolutely. It has been fun and all

utterance: a nice job you know.

utterance: OK, all right, all right. Thank you so much. Thank you for your indulgence, sir.

utterance: Yeah.

utterance: Mister Billy.

utterance: Yes, sir?

utterance: Would you like me cancel the card?

utterance: Yes, please sir.

utterance: Can you please give me the card number.

utterance: All right, that would be hold on a minute please OK, I think I saved it somewhere on my phone, but I have to search for it now. So, just give me some time please. OK, OK, sir. I got number now.

utterance: OK, Mister Billy.

utterance: Yes, so that will be seven seven.

utterance: Seven seven.

utterance: Three one.

utterance: Three one.

utterance: Two seven.

utterance: Two seven.

utterance: Six two.

utterance: Six two.

utterance: Six three.

utterance: Six three.

utterance: Five nine.

utterance: Five nine.

utterance: Six three.

utterance: Six three.

utterance: One one.

utterance: One one. Mister Billy.

utterance: Yes, sir?

utterance: Kindly confirm your security number, your card number rather.

utterance: OK, that will be seven seven.

utterance: OK.

utterance: Three one.

utterance: One two.

utterance: OK.

utterance: Seven six. Six three.

utterance: OK.

utterance: Five nine. Six three.

utterance: OK.

utterance: One one two, sir.

utterance: OK. Mr. Billy. Can you hold on a bit while I cancel your card?

utterance: Yes, sir.

utterance: OK, sir.

utterance: I would also like to ask about your check account. Yeah, I, I would like to ask about your check account, the Intellibank check account.

utterance: OK, you mean the Intellibank checkings account? OK. What would you like to know about it?

utterance: Yeah. Yes. Exactly. Sorry, sir about that.

utterance: I would like to know it works and how I can get one cuz I think I I want you all put on a savings account.

utterance: OK, Mr. Billy.

utterance: Yes, sir.

utterance: Can you drop your email address with me. I will forward you all the details you need. to know about the checkings account.

utterance: OK.

utterance: OK.

utterance: OK, so I will. My email address would be Billy G.

utterance: OK, Billy G.

utterance: Yeah, at

utterance: Yahoo dot com.

utterance: At Yahoo dot com.

utterance: Yeah.

utterance: Yeah, can I come again?

utterance: Yeah, please come again.

utterance: Yeah.

utterance: Yeah, Billy Gee at Yahoo dot com.

utterance: OK.

utterance: All right.

utterance: I will forward. OK, I just forward you the details you need to the checking account OK, checking account Would you like me issue another card for you Mister Billy?

utterance: Thank.

utterance: All right, thank you. I think I have got it. Yeah, I think I just received that thing.

utterance: Yes.

utterance: Yes, please.

utterance: OK. Any security question?

utterance: OK, yeah. My summer vacation, favorite summer vacation.

utterance: OK.

utterance: Yeah, that would be in Hawaii.

utterance: Hawaii, whoa nice city.

utterance: Yeah.

utterance: Yeah, it is.

utterance: So, I'll be issuing you another card Mister Billy.

utterance: All right.

utterance: Please take .

utterance: All right, sir.

utterance: Are you with me, sir?

utterance: Yes, I am, sir.

utterance: All right, sir.

utterance: OK, Mister Billy.

utterance: Yes, sir.

utterance: Can you kindly confirm to me the address you like.

utterance: OK,

utterance: The card to be sent to?

utterance: That would be number seven.

utterance: Number seven?

utterance: Equator Street.

utterance: OK.

utterance: Yeah. Australia.

utterance: OK. OK. The card will be delivered to you in the next five working days, Mr. Billy. I'll make it all done.

utterance: All right. All right.

utterance: OK, sir.

utterance: And just keep your hands crossed.

utterance: All right, sir.

utterance: The card will be sent to you.

utterance: Thank you very much, sir. I really appreciate this.

utterance: OK, Mister Billy.

utterance: Yes, sir.

utterance: Mister Billy?

utterance: Yes, sir?

utterance: Is there anything that you like me to attend to?

utterance: No, I think I'm all good, sir.

utterance: Thank you for using Intellibank.

utterance: OK, thank you, sir.

utterance: OK, have a nice day.

utterance: Yeah, thank you.


utterance: Good morning. Intellibank. This is Amanda. How may I help you?

utterance: This is Jennifer Johnston. I would like to do a wire transfer and open a new account.

utterance: OK, no problem. What's your first and last name? And your date of birth?

utterance: Jennifer Johnston, and it's eight six, two thousand.

utterance: Eight six, two thousand, OK. Do you know your account number?

utterance: No, I'm sorry. I don't know it.

utterance: That's OK. What about a driver's license or an ID number?

utterance: I know my driver's license.

utterance: OK. And what's your driver's license number?

utterance: It's F three eight six, one one two seven.

utterance: OK, that's F three, eight six one one two seven?

utterance: Yeah, that's right.

utterance: All right Jennifer, can you verify your security question for me?

utterance: Yes.

utterance: OK, what street did you grow up on?

utterance: Adam's Street.

utterance: OK, wonderful. All right. So what is the account number that you would like to withdraw the money from?

utterance: It's three five zero zero six seven seven one, one zero.

utterance: OK, that's three five zero zero six seven seven one one zero.

utterance: Yes.

utterance: OK, and how much are you withdrawing from this account?

utterance: One thousand.

utterance: OK. So, one thousand even, right?

utterance: Yes.

utterance: OK, and is the money going to a domestic or international account?

utterance: Domestic.

utterance: OK. OK. And what's the address on the account?

utterance: I think it's either one eight one Blue Field Road or two eight seven, Red Wood Lane. I can't remember which address I had when I made this account.

utterance: That's OK. It's the one eight one, Blue Field Road.

utterance: OK, thanks. I couldn't remember cuz I've moved a couple of times this year.

utterance: That's OK. I've moved around a lot myself, so I've had the same problem. OK, what is the bank routing number that you would like for this to go to?

utterance: It's five zero, seven one, one one seven, three zero.

utterance: OK, so that's five zero, seven one, one one seven, three zero.

utterance: Yes.

utterance: OK, and what's the account number for the deposit to go to?

utterance: It's eight zero, zero zero five seven three six eight, one zero.

utterance: OK, so that's eight zero zero zero, five seven three, six eight, one zero.

utterance: Yes.

utterance: OK.

utterance: Is there any fees to make this deposit?

utterance: wire trans fees have a thirty dollar fee for domestic.

utterance: OK, that's not too bad. How long does it take?

utterance: A domestic wire transfer will usually about one to two business days to go through, so they should see this is in their account within no more than two business days.

utterance: OK, great.

utterance: OK, is there anything else that you need before we start on opening your new account?

utterance: No, that's it.

utterance: OK, so are you familiar with what types of counts accounts that we offer?

utterance: Yes, I am.

utterance: OK, are you opening a checking or a savings account with us today?

utterance: I wanna open a savings account.

utterance: OK, well we have a savings account right now that offers zero point forty percent APY but this savings account I think may be good for you because if also or it offers free wire transfers between your own accounts. And if you're transferring to a different account, it's only four dollars to do a wire transfer to other accounts. So if you do a lot of those, this may be a good account for you.

utterance: Yeah, that sounds good. Let's just do that.

utterance: OK, so there's a two hundred dollar minimum deposit to open this account. Would that be OK?

utterance: Yeah, that's OK.

utterance: OK, you said your full name is Jennifer Johnston, right?

utterance: Yes.

utterance: OK, and what was your date of birth again?

utterance: It's eight six two thousand.

utterance: OK, and what is your physical address?

utterance: It's two eight seven, Red Wood Lane, Ironton, Ohio four five six, three eight.

utterance: OK, and what is your social security number?

utterance: It's two three eight, three eight, four eight three nine.

utterance: OK, four eight, three nine. OK, when OK, well need to set up a security question for you. And we have a couple you could choose from. OK, we have would you Well, which one would you like to do? What is your mother's maiden name? what is was your first pet's name? Or what street did you grow up on?

utterance: We can do which street did you grow up on.

utterance: OK, and what's the answer to that question?

utterance: Adam's Street.

utterance: OK, did you want to pay your deposit over the phone or at a local branch?

utterance: I'll just do at a local branch.

utterance: OK. No problem. You have up to five days to make your two hundred or two hundred dollar deposit to this account to activate it.

utterance: OK, thank you.

utterance: OK, so let's see Jennifer. It looks like you're all set up for your new savings account with us today. Is there anything else I can help you with?

utterance: Nope, that's it.

utterance: OK, well you have a great day.

utterance: You too. Thank you.

utterance: All right. Bye bye.


utterance: Hello, this is Michelle from Intellibank, how are you doing today?

utterance: I'm doing OK, how are you?

utterance: Yeah, I'm good too, thanks for asking. How can how can I help you today?

utterance: I was like open a new account and update my street my street address.

utterance: OK. All right. So you want to open up a new account as well. Thank you so much. Before we proceed further, I would like to verify your account. May I have your first name and last name, please?

utterance: my name is Abby Jones.

utterance: Can you please spell it for me?

utterance: A B B Y J O N E S.

utterance: OK. Your first name is Abby and your last name is Jones?

utterance: Yes.

utterance: My birthday is May third two thousand.

utterance: May third two thousand. Well, I need to verify your ID before we proceed for the. May I have your bank account number?

utterance: I don't have that at the moment but I can give you my credit card if that works.

utterance: OK, you have your credit card number right now?

utterance: Yes.

utterance: All right. So can you please provide me the number?

utterance: It's three three six four nine one two seven four six five one three two one two.

utterance: OK. So your credit card number is three three six four nine one two seven four six five five three two one two. Is that correct?

utterance: no, it is three three six four nine one two seven four six five one three two one two.

utterance: OK. I repeat once again. It is three three six four nine one two seven four six five one three two one two. Is that correct?

utterance: Yes, that's correct.

utterance: All right.

utterance: Thank you so much. So for security reasons, I would like to verify your Identity. So may I have your mother's maiden name?

utterance: My mother's maiden name is Casper.

utterance: OK. Can you please spell it for me?

utterance: C A S P E R.

utterance: All right, thank you so much. So what is your account number or credit card number?

utterance: my credit card number is three three six four nine one two seven four six five one three two one two.

utterance: All right. So it is three three six four nine one two seven four six five one three two one two. Is that correct?

utterance: Yes, that is correct.

utterance: All right. Thank you for providing the information. Which type of information you want to update, like your address, your phone number, or your email ID?

utterance: OK, my street address.

utterance: OK, you want to update your street address. All right, no problems. We can do that for you. Give me a moment. What is your street address?

utterance: My new street address is five seven six Mainstreet.

utterance: OK. So your street address is five seven six Main Street. Main Street. So is it located in Joliet or is it located in Plainfield?

utterance: It's in Plainfield.

utterance: OK. It's in Plainfield. May I have the ZIP code, please?

utterance: The ZIP code is six oh five and six.

utterance: OK. It is six oh five eight six. All right, give me a moment. I'm going to update your personal information.

utterance: OK. Thank you.

utterance: Well, your personal information has been updated now. Do you want to know about online banking? It is very convenient way to do your transactions.

utterance: no, thank you.

utterance: All right, no problems. Is there anything else I can do for you?

utterance: yes, please.

utterance: Yeah. what can I do for you?

utterance: could you.

utterance: Oh Yeah! You said that you want me to open up a new account, right?

utterance: Oh yes! Thank you.

utterance: All right, no problems with that, we'll do that right away. Nice to know that you want to open up a new account with us. So that means, you're a happy customer.

utterance: Yeah, everything has been going really well.

utterance: All right. Good to hear that. Well, before we proceed further, I would like to verify your account once more. May I have your first name and last name, please?

utterance: Abby Jones.

utterance: OK. So it is Abby Jones. So may I have your date of birth, please?

utterance: May third, two thousand.

utterance: OK. What is your social security number?

utterance: the last. Did you say the last four digits?

utterance: Yeah, I would want. No, at present, we want the phone social security number or

utterance: OK.

utterance: No. You can provide. You already have that confidence. You can provide the last four digits. That will be fine.

utterance: All right. It is seven three two four.

utterance: All right. Thank you so much. What type of account you want to open, is it going to be a checking account or the savings account?

utterance: It'll be the savings account.

utterance: OK. Perfect.

utterance: Now please choose the security question which will help us identify you when you call us. So choose from the options such as, what is your mother's maiden name or what is your first pet's name or what Street did you grow up? So which one do you want?

utterance: I'll do what was the name of my first pet.

utterance: what was the first name of the of your pet, right. So what do you want me to write down as an answer?

utterance: a goldfish named Bubbles.

utterance: OK. So it's going to be goldfish named Bubbles, right?

utterance: Yep.

utterance: All right. So there are mainly two types of account you can choose from, checkings account, savings account, business account. So you are opting to open up an account as your savings account, right?

utterance: Yes.

utterance: All right. So just for your information, I would like to inform you that you will get three percent per annum if you open up a savings account, right?

utterance: OK.

utterance: Sometimes. I would like to even inform you that sometimes if your account goes in minus and there is a transaction, then you will be charged thirty-five dollars as an overdraft fees. We wanted to inform you much earlier.

utterance: OK, thank you.

utterance: Well, just give me a moment. I'm going to feed all the information so that we can open up your account right away.

utterance: In the meantime, can. Do you want to know about online banking? It is a very convenient way to do all the transactions.

utterance: no, thank you.

utterance: All right, no problems. So I'm just filling up the information, just bear with me.

utterance: Yeah. Congratulations, your account has been opened. So we are going to send several documents on in your mail. You will receive all the documents within five business days . Is there anything else I can do for you today?

utterance: No, that is all.

utterance: All right, no problems. And again, this is Michelle. Thank you for calling Intellibank, have a nice weekend.

utterance: Thank you, you too.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Hi. Thanks for calling Intellibank.

utterance: This is Susan. How may I help you today?

utterance: Hi, Susan. I'd like to open a a new account at the bank.

utterance: OK, and who am I speaking with today?

utterance: I'm Todd Todd Nickerson.

utterance: OK, Todd. Do you currently have any accounts with us?

utterance: I do. I have I already have an account there.

utterance: You do? Great. OK, so that I can identify you, what is your account number?

utterance: Oh, hold on a sec. my account ibye bye. Oh I gotta. Is it a is it on the check. Oh yeah, I see it. Wait a minute.

utterance: OK, I got it here. Ready?

utterance: OK, I'm ready.

utterance: Three five zero two six one nine nine.

utterance: And then, oh and then six.

utterance: No. that's correct. That's.

utterance: Oh, OK.

utterance: And this is a checking account, correct?

utterance: Yeah, that's what I have now. But I what I wanted to do is get another account.

utterance: Is the other account. you want another checking account or would you like a savings account?

utterance: it's a savings account. That's what I wanted to open.

utterance: OK. I need a little bit more information from you. What's your current address?

utterance: I'm in in Rally at one eight two zero Wake Forest Road, in Rally.

utterance: OK. And what's. Todd, what is your date of birth?

utterance: August twenty-one nineteen sixty-nine.

utterance: OK, great. And one more question is what's your social security number?

utterance: OK, you ready? It's zero three nine four seven two two four six.

utterance: Great. OK. And in for in the future and on your new account too I'd like to put a secure answer to a security question so we can verify your identity any time that you call.

utterance: Oh, OK.

utterance: You could pick it to be your mother's maiden name what or what street you grew up on or maybe even your first per. Which what question would you like to use?

utterance: let's the street that I grew up on.

utterance: OK. And what's that street?

utterance: It's Old Harbor Road.

utterance: OK.

utterance: So your security question would be what street you grew up on, Old Harbor Road. That will help us to identify you. Thank you for that.

utterance: OK. sorry I I didn't ever. I didn't know if I could open an account just on the phone. ask but I couldn't really get to the bank today. And I. Well anyways, it's OK to do it on the phone?

utterance: Oh, yes. Since you already have an account with us, we have previous history and information on you, we can do this over the phone. But if you were a new customer you would and didn't have an account with us you would have had to come in.

utterance: Oh OK. And do most people open an open new accounts on the phone?

utterance: no. I think most people come in.

utterance: Oh, really. Maybe I should have come in. But we can do it on the phone right.

utterance: Oh, yes.

utterance: OK. All right. Thanks.

utterance: OK, so let me here get you a new account set up. give me just a minute here.

utterance: Your address eighteen twenty Wake Forest Road Rally two seven six one three. Correct?

utterance: Oh, yeah. Yeah I yeah. Yep.

utterance: That's what you gave me. Good.

utterance: I just have to transfer this information to the new account.

utterance: And your phone number is still nine one nine two seven nine four one one two?

utterance: yeah. That's my phone number. Still my phone number.

utterance: OK, and your date of birth of course didn't change. Eight twenty-one nineteen sixty-nine.

utterance: Yep. Yeah yeah.

utterance: So did you want today to transfer any of your money from your checking account that you previously have right now to your new savings account?

utterance: And I can give you an account balance on that account too.

utterance: so do I wanna move money into my new account from my checking account? I'd.

utterance: Yes, we need at least. We need at least fifty dollars to set up a new account.

utterance: Yeah. I mean, that's

utterance: Why I'm setting it up. So yeah that's a good idea. I didn't know I could do that right now. But yeah that would be great.

utterance: OK. Your balance currently in your account the account that's ending in three five zero two.

utterance: OK. Yeah.

utterance: That current balance right now is seven thousand and fifty-two dollars.

utterance: Well let me check. I I think that's right. Yeah I have that's what I have. Yep.

utterance: OK, and how much money did you want to send to your new account?

utterance: Well, I don't know. it. Just to set it up? I actually I I think I'd like to move a thousand of that over in into the new account.

utterance: OK, you only need to do fifty but if you like a thousand that's great.

utterance: Can I. Can I later can I move it back into the checking account whenever I want it?

utterance: Yes, you can do that all online. I'll give you the new account number when we're complete here.

utterance: And you can just go and go to. Do you have online account? Do you have online banking?

utterance: Yeah.

utterance: I do, and I was gonna try and set up the new account, but I didn't know if you could do it online, so that's why I called.

utterance: But yeah I already I do with my checking account I I go online. That's how I pay my bills actually.

utterance: OK. Well you'll be able to open up another online online With your account you'll be able to open it up online and you'll be able to transfer and do all that online

utterance: Oh, really? Right

utterance: Between? OK.

utterance: Yes.

utterance: Sounds good.

utterance: So yeah that that yeah. So let's just move a thousand I guess. If we could.

utterance: OK.

utterance: And what is your email address current. I have right now Todd Nickerson at Gmail dot com.

utterance: Yeah that's it. Yep.

utterance: OK, and.

utterance: Do you need a second one? Cuz I have a second one. It's just that's the one.

utterance: Sure.

utterance: What's your second one?

utterance: OK.

utterance: Todd Nickerson at Yahoo dot com.

utterance: OK, hold on just a sec.

utterance: OK, Todd. do you have something to write down? I can give you your account number.

utterance: Oh, yeah. Hold on a sec.

utterance: hold on hold on hold on hold on. OK, got it.

utterance: OK, this is a saving account with a balance of one thousand dollars now and your account number is nine one zero eight four two five.

utterance: Kay.

utterance: All right.

utterance: Zero three.

utterance: OK. Nine one zero eight four two five zero three.

utterance: That's correct.

utterance: Got it. OK, thanks.

utterance: And it has all the same information as in your other account that ends in three five zero two.

utterance: Perfect. OK.

utterance: And.

utterance: OK, so is there anything else that I can help you with and did I did that. Is that what you had wanted?

utterance: Yeah. No, that's all I needed to do is and I didn't know if I could do it online.

utterance: But but I thought if I called I knew I could do that way so.

utterance: Well I didn't know but that's what I guessed so.

utterance: And I. Intelligent Bank is a good bank and I.

utterance: You mean, Intellibank?

utterance: Oh. sorry. Yeah, it's. It's Intellibank.

utterance: That's OK.

utterance: OK. All right well and you were you're Susan?

utterance: Yes.

utterance: OK, Susan well I really appreciate your help. It you made you made it easy for me and I I thank you for that so.

utterance: OK, Todd. Appreciate you calling Intellibank. And if you have any other questions or problems especially with maybe accessing this online, give us a call and we'd be happy to help you.

utterance: OK, appreciate it. All right. Bye bye.

utterance: Thank you.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Casey Watkins. How can I help you?

utterance: Yes. My name is Nat Williams and I got update my address.

utterance: OK.

utterance: Absolutely and you said Matt or Mack.

utterance: It's Nat.

utterance: Oh, Nat. N A T? OK.

utterance: Yeah, Nat. Uh-huh.

utterance: Nat, yes.

utterance: Got it. OK. so Mr. Wilson, I can definitely help you out today and just to give you a heads-up, we are being recorded on a secured line and my full name is Casey Watkins and my agent number is eight two five seven one four.

utterance: OK.

utterance: and is you? Is your is not your

utterance: complete first name or is that a nickname?

utterance: it's actually Nathaniel.

utterance: OK. Nathaniel. OK. Perfect. OK and Nathaniel, let me get the In order to verify the account information let me get the last four digits of your social security number.

utterance: Yes. It's two nine eight two.

utterance: OK.

utterance: And what is your date of birth?

utterance: It is October twentieth nineteen seventy-eight.

utterance: OK. OK and then the last thing. In order to pull up your security information, I need you to enter your two security questions that we have on file for your account.

utterance: OK.

utterance: so the first one is What is the last name of your favorite author?

utterance: Coines.

utterance: OK. How do you spell that?

utterance: C O I N E S.

utterance: OK.

utterance: OK. Perfect. And then the second security question is. What was the color of your first car?

utterance: Blue.

utterance: Blue. OK. Great. OK so I've got your profile information pulled up here. so you said you were looking to update your address. so the one that we have on file is the one on Josie Lane in Carrolton, Texas. Is that's not the correct one anymore?

utterance: No yeah. I just moved. I moved from an apartment to a home.

utterance: OK. Well, congratulations.

utterance: Thank you.

utterance: Thank you.

utterance: So can I can I provide that information to you?

utterance: Yes. What is your updated address?

utterance: OK. The new address is sixty-five twenty-eight North Hillsway.

utterance: Mhm.

utterance: OK.

utterance: Carrolton, Texas seven five two eight nine.

utterance: OK. lemme repeat that back to you. That's sixty-five twenty-eight North Hillsway. And is Hillsway one word or two?

utterance: It's one word.

utterance: One word. OK and is that a street or a or a trail?

utterance: It's oh. Yeah, Hillsway Drive. Sorry about that, yeah.

utterance: Drive.

utterance: OK. Got it. And then, that is in Carrolton, Texas, seven five two eight nine.

utterance: Yes.

utterance: OK. Perfect. OK so I also see I'm gonna go ahead and verify your other information to make sure we have all that correct as well.

utterance: OK.

utterance: so I have your phone number on file as two one four four six nine eight eight seven seven. Is that still correct?

utterance: Yes.

utterance: OK. Perfect and is that a cellphone number?

utterance: that's the home number.

utterance: That's your home number. OK. Gotcha. so do you also have a cellphone number that I can add to the account?

utterance: Yes.

utterance: OK.

utterance: Yeah. That is eight one seven.

utterance: Mhm.

utterance: Three oh seven.

utterance: Mhm.

utterance: Two eight six five.

utterance: OK and reading that back to you. That's eight one seven three zero seven two eight six five.

utterance: Yes.

utterance: OK. Perfect and then your email address that we have on file is Nat Wilson oh four at Gmail dot com. Is that still correct?

utterance: Yes.

utterance: OK. Perfect. OK so I believe that we've got your address all updated and now you will it looks like that you are still opting for paper statements. is that something that you want or is that something do you rather be delivered electronically to you?

utterance: Well, it will be great electronically cuz I never look at them.

utterance: OK.

utterance: OK so, well, lemme go ahead and opt you out of the of the actual mail statements.

utterance: OK.

utterance: And so then yes you will get them. You will receive email statements now for your for on on a monthly basis and is that. Is it OK to send them to that email that we have on file?

utterance: please.

utterance: OK. Perfect. OK so I've got that updated for you. and then I wanna make sure that if that's something that you need to change back again. You would either need to login to your account online or you would need to call back into us to get that reversed.

utterance: Oh that's awesome to know.

utterance: OK? And then and then also I just wanna make sure. Do you know how to access our our app?

utterance: Oh no.

utterance: OK. So do you have a an Android or an Apple phone?

utterance: I have an Apple phone.

utterance: OK. so then you would just go to the the Apple store.

utterance: OK.

utterance: And then you just download. You just search for Intellibank then our app will pop up. And then the awesome thing about that is that once you're login, you can actually update all of your information and deposit checks remotely from our app.

utterance: OK. That's great to know.

utterance: Absolutely. Did you have any other questions for me today?

utterance: That's it. You helped me tremendously.

utterance: OK. Perfect. Well, thank you so much for calling Intellibank and I hope you have a wonderful day.

utterance: Thank you.


utterance: Hello this is Roger from Intellibank. How may I help you today?

utterance: I'm calling to check my account balance.

utterance: OK. I can definitely help you with that. Can I get your first and last name?

utterance: Lashanda Jackson, and my date of birth is June thirtieth two thousand and one.

utterance: OK. Thank you so much ma'am. Can I can you spell Rashanda Jackson for me, can excuse me. Can you spell Rashanda for me?

utterance: Yes sir R O S H O N D A.

utterance: OK, and Jackson was spelled J A C K S O N.

utterance: Yes sir.

utterance: And ma'am you say you were born June thirtieth two thousand and one?

utterance: Yes. That's correct.

utterance: Thank you so much. Can I get your state issued ID number or the last four digits of your social?

utterance: Yes. I'll give you my state ID.

utterance: Z four C six four four F one G five seven R.

utterance: OK. Thank you so much ma'am, and what was the name of your first pet?

utterance: Lady.

utterance: OK. and you are checking the balance for will this be for your checking account or will it be for your savings account ma'am.

utterance: It will be checkings.

utterance: OK, and can I get the bank number for that account ma'am?

utterance: Yes sir. Let me go grab it real quick.

utterance: Not a problem.

utterance: OK. It's six seven seven nine four two zero eight.

utterance: And that was six seven seven nine four two zero eight?

utterance: Yes sir.

utterance: OK, thank you ma'am.

utterance: Just give me a, give me a few seconds so I can, so that everything can upload on our end. I can tell you that checking account balance number, balance.

utterance: Mhm

utterance: How's your day going sir?

utterance: Oh. My day is going good how is your day.

utterance: Pretty OK, thank you.

utterance: Oh. It's not a problem. You're actually the first customer to ask me how my day is going so that's a so that's always a plus.

utterance: OK. So the, your balance for your checking account is seven hundred twenty-three dollars and ninety-four cents.

utterance: OK. Let me write that down.

utterance: You say seven hundred and twenty-three dollars and ninety-four cents.

utterance: Yes ma'am.

utterance: All right. Thank you.

utterance: OK is there anything else I can help you with today ma'am?

utterance: Yes one more thing. I want to update my street address, that's the yeah.

utterance: For my account I want to update my account street address.

utterance: Absolutely absolutely ma'am, I can definitely help with that OK.

utterance: I'm just loading up everything, your personal information.

utterance: OK.

utterance: Now it has on file that your last current address was seventy-three forty-eight Windsor Drive? And this was in not Colombia, Union South Carolina?

utterance: Yes sir, I wanna change that mhm.

utterance: OK. Absolutely OK. Can you give me your new address ma'am.

utterance: Mhm It's three nine six, Taylor street.

utterance: OK, and that was three nine six Taylor street?

utterance: Yes sir.

utterance: Can I get the city as well as the state followed by the ZIP code?

utterance: Yes sir. Union South Carolina, and my ZIP code is two nine zero zero one.

utterance: Thank you so much ma'am.

utterance: OK. I have everything uploaded and as usual it's gonna take about five minutes for it to be inputted in the system. Now since you since, are, have you are you already moved into the address ma'am.

utterance: Yes sir, this my current residence.

utterance: OK.

utterance: OK. Yes ma'am so what's gonna happen is that you're gonna get something in the mail. just asking you for just some more verification. So we're gonna basically ask you to maybe come up to your local branch and to send us a utility bill just so that we can confirm that you stay here but I do have on file that you stay here but we wanna, just need some confirmation.

utterance: Oh OK. If that's needed I'll go up there.

utterance: OK. I do thank you for letting us know that. is there anything else that I can help you with?

utterance: Yes, I just wanna change my email address. That's all that's the last thing. I'm sorry.

utterance: Oh absolutely. No ma'am don't please do not be sorry I'm here to help you with whatever you need, OK?

utterance: I'm gonna go see what was your last email address on file OK the last email address we have on file for you is Roshanda Jenkins Bad at Gmail dot com is that correct?

utterance: Yes.

utterance: Yes sir.

utterance: OK. Can you give me your new email address.

utterance: Yes. It will be Roshanda Jackson ninety-one at Yahoo dot com.

utterance: And that's Roshanda Jackson ninety-one at Yahoo dot com?

utterance: Yes sir.

utterance: Now is Roshanda is anything capitalized or is everything lowercase.

utterance: All lower case. Yep.

utterance: OK ma'am I have your email address now that will be updated immediately. It's just that when it comes down to addresses and anything just pertaining to where you live at, your residence that's gonna take a while to go through our system.

utterance: So Is there anything else that I can help you with today ma'am?

utterance: No sir, That'll be all.

utterance: OK. Well I thank you for calling here today ma'am, and giving us your time to help you help you out with any issues as always you can call as we're open twenty-four seven Monday through Friday There'll be a survey at the end. I'll just call asking you, asking you about your experience I you please take that survey and you have a great day.

utterance: You too.