utterance: Yeah, good day sir. Thank you for calling into Intellibank today. My name is Clement. How may I help you today sir?

utterance: Good morning, my name is Kelly Simpson.

utterance: OK.

utterance: I I think I lost my card.

utterance: OK, you think? sorry when was the last time you saw the card sir?

utterance: OK, the last time was when I I went to, I actually went to a car store.

utterance: OK.

utterance: And trying to make some transactions. I I checked window shopping and.

utterance: Yeah.

utterance: I I I got home and I couldn't find my card.

utterance: Wow wow OK, please can I let me confirm. Can I have your first name and your last name sir?

utterance: OK, my first name is Kelly.

utterance: OK.

utterance: And last name is Simpson.

utterance: OK, just hold on a minute let me check your account if your account with us sir. OK. Mr. Kelly Simpson right?

utterance: Yes.

utterance: OK I can I think I can confirm to you that your card was stolen cuz there was an attempt like three times to use the card but I think the person didn't know the the pin code so it could. It didn't go through. I'm really, really sorry about that. Yeah, but that is why we have the security security in check, so things like this don't happen and people don't lose their cards and people, other people use them. But OK all right do you have any means of Identification sir?

utterance: Oh, wow.

utterance: Oh.

utterance: Thank you very much.

utterance: OK.

utterance: Yes I have my social security number.

utterance: OK, can I have the last four digit of that number please?

utterance: OK, three four.

utterance: OK.

utterance: Eight six.

utterance: OK. if I got you right you say you said three four.

utterance: Eight six.

utterance: Eight six. All right. hold on a minute please.

utterance: Yeah.

utterance: OK.

utterance: OK. Yeah, so Mr. Simpson yeah?

utterance: Yeah.

utterance: I'm going to cancel the card right away.

utterance: Please go ahead.

utterance: All right, sir. Can I have the card number, please?

utterance: OK.

utterance: Yes, sir. I will call it for you now.

utterance: Alright, sir.

utterance: One one.

utterance: Alright.

utterance: Two three.

utterance: OK.

utterance: Seventy seven.

utterance: OK.

utterance: six two.

utterance: OK.

utterance: Seven one.

utterance: OK.

utterance: Seven one.

utterance: OK.

utterance: Yeah.

utterance: OK please can you call out the number again just to confirm, sir.

utterance: One one.

utterance: OK.

utterance: Two three.

utterance: OK.

utterance: Seven seven.

utterance: OK.

utterance: Six two.

utterance: Yeah.

utterance: Seven one.

utterance: Yeah.

utterance: Seven one.

utterance: OK, so the last four digit are six two.

utterance: mhm.

utterance: Yeah, seven one.

utterance: Yes.

utterance: Yes seven one.

utterance: Yes.

utterance: OK, please hold on a minute sir. sir please do you have any security questions sir?

utterance: Yes. That will be my favorite animal.

utterance: OK, your favorite animal and what is the answer to that sir?

utterance: Cat.

utterance: OK, cat all right all right. And just hold on a minute while I cancel the card please.

utterance: OK. Sir, please hope you don't mind if I engage you?

utterance: All right, no problem, sir.

utterance: OK.

utterance: I don't know I I don't even know any dating site I I cannot tell you log on to.

utterance: OK. I will. Oh, but I. I can see your your passport here and you look like a really fine man and why why would you be dating

utterance: To get home, you know?

utterance: These days fine men don't get fine women.

utterance: Oh I see well I'm really really OK really sorry about that. OK, but I think I I know a few I know. OK, there's the Love me dot com.

utterance: You know?

utterance: OK, the Love me.

utterance: Yeah, Love me dot com. I think there's another one Find a soulmate dot com, too. OK, I think you get really pretty ladies on those sites.

utterance: OK.

utterance: OK, thank you very much.

utterance: Yeah, And I. And I wish you the best of luck as you try to find love, sir. All right, sir. OK, sir sir. I can confirm to you that your card has been canceled.

utterance: Yeah, thank you. Thank you.

utterance: OK. Thank you.

utterance: OK.

utterance: Yeah. I've canceled the card. So, would you like me to issue a new one sir?

utterance: Yes, I would thanks. I don't mind.

utterance: OK. what card are you going for this time around sir?

utterance: I am going for the normal card I think the silver card.

utterance: OK.

utterance: OK, silver all right all right. OK. So, can I have your date of birth please?

utterance: Yes. Thirty first of April, nineteen ninety five.

utterance: All right.

utterance: OK, thirty first of April, nineteen ninety-five. OK. Hold on a minute, sir. OK. Yeah, would you like me to use the same, the same security questions for this card too? All right. All right sir. OK. OK. Alright. Yeah, OK I can confirm to you now that I have issued you a new card.

utterance: Yes. Yes. Yes. Yes.

utterance: OK, thank you.

utterance: OK.

utterance: what address would you like me to send the card to?

utterance: OK, Arizona.

utterance: OK.

utterance: Yeah, house number four.

utterance: OK.

utterance: Yeah.

utterance: All right. All right. OK. Can you come with the address again please?

utterance: Yes.

utterance: House number four, Arizona.

utterance: All right. All right. OK. OK. OK, so the card will be delivered to you in five working days.

utterance: OK.

utterance: Yeah, and then when you get the card, you go to the nearest ATM machine close to you.

utterance: OK.

utterance: OK, you input the code zero zero zero as your default pin. That. That's four zeros, zero zero zero. So, it will prompt you to put in your new pin and then you put it in sir. OK, and by doing that, you've activated your card, sir.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: Alright, so I'm sorry for the inconvenience this might have cost you and I'm sorry for the delay in the card delivery. Is just protocol and procedures that we go through here. Alright

utterance: OK, OK. So you

utterance: Said if I get right I'm going to take the card to an ATM machine and type the default code which is zero zero zero, four six. Set a new pin OK.

utterance: Yes. Yes.

utterance: Yeah four code zero zero, yes.

utterance: Yes.

utterance: Yes, a four four pin. Yeah a four. Four number pin, yeah.

utterance: OK.

utterance: OK, thank you very much.

utterance: OK, all right, sir.

utterance: So Mr. Simpson, right?

utterance: Yes.

utterance: OK is there any other thing I can help you with today?

utterance: Nothing thank you.

utterance: Alright all right, thank you so much for calling Intellibank.

utterance: Have a lovely day sir.

utterance: Yes.

utterance: Thank you very much sir.

utterance: Yeah, thank you for

utterance: Banking with us.

utterance: You're welcome.

utterance: All right.


speaker_role: Agent

utterance: Hello. This is Roger from Intellibank. How may I help you today?

speaker_role: Customer

utterance: Hello. I'm trying to find my account number on the mobile banking app for Intellibye bye. How would I find that? I've been searching.

utterance: Yes ma'am. I would love to help you. Do you have the app open on your phone ma'am?

utterance: No sir. I'm going to open it right now.

utterance: OK.

utterance: OK. I have it open. Let me log in real quick.

utterance: No problem.

utterance: I'm logged in.

utterance: OK. Thank you. So when go in, so when you are signed into the phone, you will see a home screen. The home screen will just basically look like your account balance and the type of accounts that you have with us. However, on the bottom left hand side, there's going to be something there's going to be a tab called settings. Can you please tap on that for me?

utterance: Yes sir. I tapped on it.

utterance: OK. Thank you. When you click on settings, it's going to be categorized by personal information such as your address, your location funding, promotional deals. I would like for you to click on personal information.

utterance: OK. Let me look for it. I'm scrolling. Alright. I see it. I clicked on it.

utterance: OK. OK. And now that you clicked on personal information, it should be asking you for a PIN. This PIN will be the one that you used to create the account in the first place.

utterance: Yes sir. Let me enter it. Alright. I'm on the next screen. What do I do now?

utterance: Mhm K. Ma'am, now that you entered the PIN, it should on the bottom right-hand side. Your account number.

utterance: Oh yes. I see it. Thank you. Also, one more thing. I want to dispute a transaction on my account that was made on my credit card.

utterance: You're welcome.

utterance: Yes I can definitely help you with that. Can I get your first and last name?

utterance: Yes. My first name is Roshonda. My last name is Jackson.

utterance: OK. And can you please spell Roshonda for me?

utterance: Yes. R O S H O N D A.

utterance: Thank you. And Jackson is spelled J A C K S O N?

utterance: Yes sir.

utterance: K. Thank you. Can I get your date of birth?

utterance: My date of birth would be June thirtieth two thousand and one.

utterance: Yes ma'am. And can I also get your state issued ID number?

utterance: Yes. I'mma grab that real quick out of my purse.

utterance: OK. Just read it to me when you're ready.

utterance: OK. It's Z four C six four four S one G seven seven R.

utterance: And that is G seven seven R?

utterance: Yes sir.

utterance: OK. I'm going to just ask you a security question. And that is, what street did you grew up on?

utterance: I grew up on Claudia Drive.

utterance: Thank you so much ma'am. And what would be the type of account that you'll be trying to dispute this transaction on?

utterance: I want to dispute dispute transaction on my credit card. Yeah.

utterance: OK. Can I have the number for that credit card ma'am?

utterance: Yes sir. Let me get that real quick. The number will be seven five eight one two seven zero three zero zero three two seven nine seven five.

utterance: OK. Thank you so much ma'am. I'm just going to upload it right quick. Just give me a couple of seconds.

utterance: Yes sir. How was your weekend?

utterance: My weekend was good. I can't complain. The weather was sunny. I got to enjoy the Sun so. It's always good to enjoy our sunny and breezy days. How was how was yours?

utterance: It was pretty good. We had a cookout with some family.

utterance: OK.

utterance: OK. That's good. That's really good. OK. I love cookouts. OK. ma'am, can I ask how much was charged?

utterance: It was It's a charge. Let me go see real quick. I see for seven hundred eighty-nine dollars and forty-seven cent.

utterance: Mhm.

utterance: So, you said this was seven hundred eighty-nine dollars and forty-seven cents?

utterance: Yes sir.

utterance: OK. And also, when did when was the date that this happened on?

utterance: It says September twenty-sixth.

utterance: OK. And do you know where this where this happened at? did this happen at a store? Did this did this at line happen online?

utterance: Yes. It says it came from Walmart.

utterance: Mhm K. And was this in the store at Walmart or was this online?

utterance: It was an online transaction.

utterance: Mhm K. Thank you ma'am. And why are you looking to to dispute this transaction?

utterance: I just I'm not sure who made this transaction. I didn't do it. It's so much money. I don't I did not make this purchase.

utterance: OK. So you say you're not sure if you did this. Do you know if anybody else has access to your account? Could it be maybe your children, parents, grandparents, friends?

utterance: No. Nobody else uses this account, but me.

utterance: Mkay. Do you have a subscription at with Walmart?

utterance: No sir.

utterance: Mhm K. Did you let Walmart know about this in pacific? This transaction that happened?

utterance: Yes, but they said there's nothing they can do. They just told me to contact you guys, so.

utterance: OK. OK. So, OK. I am what I'm gonna do is I'm gonna we're gonna go ahead and start putting this investigation. It usually takes forty-five to sixty days to you know end this end to dispute this transaction. I would suggest that you look into closing this account. And what we will what we will do is we actually will, we will close this account for you. And we will freeze it to make sure no other transactions happen until this is fully investigated. So, with that being said, what I'm going to do is I'm going to just impute this into my system that this happened at Walmart online. And that you had a transaction of seven hundred eighty-nine dollars and forty-seven cents tooken out of your account. And I'm gonna go ahead and put that in. And I'm gonna go ahead and start the investigation as of today.

utterance: OK sir. Thank you.

utterance: No problem. Just give me a couple of seconds while I do that ma'am. OK. Yes ma'am. I have it into the system. an investigation is going for when this when this dispute did happen. Is there anything else that I could help you with today ma'am?

utterance: No sir. That'll be all.

utterance: OK. Thank you. Please call us again if you have any other questions. A survey will be at the end. Please answer the survey to let us know about your experience. Thank you.

utterance: Thank you. Have a good day.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name?

utterance: Yes. Marsha Steven.

utterance: OK. Date of birth.

utterance: One one nineteen sixty.

utterance: OK. and for security purpose can I get your driver's license or state ID?

utterance: Yes. OK. P G one three three seven four eight.

utterance: OK. All righty. Also for security purpose can I get your email address?

utterance: Yes. Pineapple hint at Gmail dot com.

utterance: Hint. H I N T?

utterance: Yes.

utterance: OK. Gmail dot com and how can I help you today?

utterance: OK. Oh wow. I want to close my savings account.

utterance: OK. wanna close your savings account. All righty. We can do that. Can I get the savings account number?

utterance: Yes. Eight eight zero zero one four five five six zero zero nine eight.

utterance: All righty. And do you want to put the rest of your savings into your checkings account?

utterance: Yes.

utterance: OK. can I get you to confirm your checkings account as well?

utterance: Oh, OK. Eight eight two two one zero zero four three five five nine eight.

utterance: OK. All righty. Now were you gonna transfer your savings which had the balance of three thousand eight hundred seventy-seven dollars and forty-eight cents?

utterance: Yes.

utterance: OK. And we're gonna put that in your checkings account.

utterance: Yes. Now there's no fees or anything for me closing this account, is it?

utterance: No.

utterance: Oh, OK.

utterance: No. You can close any account at any time.

utterance: Oh, OK.

utterance: So how's it going today?

utterance: You are

utterance: Oh, oh no, it's fine. just another day at at work. Just another day at work.

utterance: Yeah. Are you getting excited for winter?

utterance: Holidays?

utterance: No. I'm I'm OK with the winter cooler weather but long as we don't get no snow I'm I'm I'm perfectly fine with that.

utterance: Now see that's the thing. Christmas, I want snow. Not too much of it. Just a little snow.

utterance: Oh, I'm off then. Then that's fine. That is fine then. know as long as it's melted by the time that they call me back for work that's fine. That's perfectly fine then. OK. Miss Stevens just quick inquiry. you do have they the online app?

utterance: Right.

utterance: Yes.

utterance: On your.

utterance: Phone? OK.

utterance: Yes.

utterance: Just checking. Make sure because once we do this you will be getting a email stating.

utterance: OK. Now.

utterance: Can I? So when I do close this account that information will be off of it too, right?

utterance: mhm.

utterance: Yes.

utterance: Yeah. OK.

utterance: Yes.

utterance: OK.

utterance: everything. Like I said we we will send you a email of everything that we done right here.

utterance: Oh, OK.

utterance: The balance in your checking account should update within the next one or two hours. Now sometimes it's faster sometimes it's slower All right. Depending on how the system reacts, but right now your savings is actually closed.

utterance: Oh, OK.

utterance: Oh, OK.

utterance: OK.

utterance: And I'm sending you a confirmation of that right now to your email.

utterance: All righty.

utterance: and your current balance of your checking account is now ten thousand six hundred eighty-five dollars and ninety-two cents.

utterance: Oh, OK. Great, great.

utterance: OK.

utterance: and if you have anything again check the app. If you don't understand it, please doesn't it. Don't hesitate to call us. is there anything else I can help you with?

utterance: no, that's about it.

utterance: That's about it?

utterance: Yes.

utterance: OK. Well, you have a lovely day Miss Stevens and thank you for calling Intellibank.

utterance: OK, Jake. Thank you. Appreciate your help.

utterance: No problem. You have a good one.

utterance: All right. Bye bye.

utterance: Bye bye.


utterance: Hello. This is Roger from Intellibank? How may I help you today?

utterance: Yes sir. I wanna find my nearest branch and also I wanna check my account balance.

utterance: OK. I can definitely help you with that. I wanna help you first with finding your nearest bank account branch. Can I get your street address as well as your city?

utterance: Yes sir. My street address is three eight six Taylor Street and my city is Union. Excuse me sir. I I meant three nine six Taylor street.

utterance: And your city is Union ma'am?

utterance: Yes sir.

utterance: OK thank you. Can I get your state as well as the ZIP code?

utterance: My state is South Carolina and my ZIP code is two nine two zero one.

utterance: OK and just to confirm, you currently reside up at three nine six Taylor Street Union, South Carolina two nine two zero one?

utterance: Yes sir.

utterance: OK thank you ma'am. I wanted to pull everything up through the system and I wanna give you your nearest bank account branch. The address to your nearest bank account branch. Thank you.

utterance: OK yeah so I found your nearest bank account branch. Let me know when you are ready to copy down the address to this branch ma'am.

utterance: I'm ready.

utterance: OK. The nearest bank account branch would be five nine six.

utterance: OK.

utterance: Oat Rest Row.

utterance: All right.

utterance: Oat Crest?

utterance: No ma'am. It be Oat Rest. Do you need me to spell Oat Rest for you?

utterance: Yes. That'll be good.

utterance: Yes ma'am. It will be spelled O A T R E S T.

utterance: OK I got it.

utterance: OK thank you so much ma'am. And you also say that you are looking to check the account balance? Check your account balance?

utterance: Yes sir.

utterance: OK.

utterance: And to see how much got in there. My brother's having a birthday party today. I'm trying to get him some stuff.

utterance: Oh well happy birthday. Tell your brother happy birthday.

utterance: Thank you.

utterance: How old will he be turning?

utterance: He's gonna turn fifteen.

utterance: OK so we definitely gotta make sure some money's in that account. So I'm just gonna ask you for some personal information just so that I can see how much money is in your account. let me know whenever you're ready.

utterance: I will. I'm ready now.

utterance: OK. Can I get your first and last name ma'am?

utterance: My first name is Roshonda and my last name is Jackson.

utterance: Thank you so much. Can I get your date of birth?

utterance: June thirtieth two thousand and one.

utterance: OK. and just just to confirm, Roshonda is spelled R O S H O N D A?

utterance: Yes sir.

utterance: And Jackson is spelled J A C K S O N?

utterance: Yes.

utterance: OK thank you. And you say your date of birth?

utterance: June thirtieth two thousand and one.

utterance: Thank you so much ma'am. Can I get a state-issued ID or the last four digits of your social?

utterance: Yes. My last social four digits is nine nine two eight.

utterance: OK. And can I get the account number that you want to check the balance of?

utterance: Yes sir. Let me go see real quick.

utterance: My account number is five five six one eight zero nine five eight two.

utterance: So that was five five six one eight zero nine five eight two?

utterance: Yes sir.

utterance: Thank you so much ma'am. And do you knobye bye. Do you happen to know the name of your first pet?

utterance: Lady.

utterance: Thank you so much. And this is again for a checking account correct? This is not for a savings account.

utterance: Yes sir.

utterance: OK. OK yes ma'am. So on my end it's telling me that the balance that you have left over would be three hundred eighty-six dollars and seventy-four cents.

utterance: All right.

utterance: OK. Alright ma'am. is there anything else that I can help you with today?

utterance: Yes sir. One more thing. I wanna change my email address on my account. That would be all.

utterance: OK so you wanna change your email address on your account?

utterance: Yes sir.

utterance: OK. All right just give me one second. I am going into your personal information. OK so I wanna ask you another security question. just just so that I can again. It's just verification purposes cuz you're already signed in here. OK? What was your mother's maiden name?

utterance: Yes.

utterance: Latoya.

utterance: OK. Thank you so much. OK. All right. So when you are ready can you read me the email address?

utterance: Yes sir. My email is Roshonda Jackson.

utterance: And is Roshonda Jackson spelled as the name that that you as your government name for your email? Is it spelled R O S H O N D A Jackson J A C K S O N?

utterance: Yes sir. Roshonda Jackson eighty-one at Yahoo dot com.

utterance: How's your day going sir?

utterance: My day is going good. I have a question for you. Is Roshonda Jackson is all of the letters capitalized or is it just the R capitalized and the J capitalized?

utterance: It's all lowercase.

utterance: So everything is lowercase.

utterance: Yes sir.

utterance: OK. Thank you so much ma'am. And this is Roshonda Jackson eighty-one at Yahoo dot com?

utterance: Yes.

utterance: OK. I'm gonna put everything into the system. I'm gonna save it. OK everything is saving. Give it about five minutes to go through the system and everything will be good. So is there anything else that I can help you with today ma'am?

utterance: No sir that'll be all.

utterance: OK thank you so much for calling here calling us here at Intellibank. We thank you and we appreciate your time. There will be a survey at the end asking us asking you about your experience. I hope that you have a good day.

utterance: You too. Bye.

utterance: Goodbye. Have a good day.


utterance: Good afternoon. This is Rose from Intellibank. How can I help you today?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: I'm doing pretty good Kim. How are you?

utterance: I'm doing pretty well. how's the weather where you are?

utterance: well it's a lot better than it has been. This summer has been crazy crazy hot and I'm so excited for the cool down. I mean it's not actually cool yet but it's not crazy hot anymore where you feel like a hairdryer's blowing in your mouth.

utterance: That's hilarious. well Rose I was calling today because I need to close an account and I'd like to transfer the balance into another account of mine and I was wondering if you could help me with that please.

utterance: I can certainly do that. bear with me just a few moments while I get some information from you. And so we can take care of this OK?

utterance: OK sure.

utterance: All right. Bear with me just one second. multiple answers and response. OK. So I know you said your first name is Kim. It's not Kimberly right? Just Kim?

utterance: Right. Just Kim.

utterance: OK. And what is your last name Kim?

utterance: It's J O H N S.

utterance: Awesome. Thank you so much. And what is your date of birth?

utterance: that's April twenty-fourth nineteen seventy-seven.

utterance: OK thank you so much. and let's see here. And which account would you like to close?

utterance: I am looking to close a my savings account.

utterance: OK and do you have the account number for your savings account?

utterance: sure. Give me one second here.

utterance: OK.

utterance: OK. OK. I have my my savings account number right here.

utterance: OK.

utterance: It's one one two one zero zero zero five nine four.

utterance: Thank you so much. And your security question is what is your mother's maiden name?

utterance: that's Murphy.

utterance: Thank you. And OK and we're closing the savings account. And what is your reason for closing your savings?

utterance: I'm having trouble keeping up with the fee. as you can see there's not very much in the savings account and I keep being charged the fee because I'm under the minimum balance each month. So I just want to close this out for now and transfer it over to a checking account I have with Chase Bank.

utterance: All right I can certainly take care of that for you. and what type of account would you like to deposit the money in that you're taking out of this account?

utterance: it's a checking account.

utterance: All right and I need the deposit account routing number please.

utterance: Sure. It's zero five five zero nine five five seven five.

utterance: Thank you. And the deposit account number.

utterance: That's seven zero eight five six four six seven four four.

utterance: All right. Thank you so much. Now bear with me just a moment while I get this set up for you. So out of the account that you are closing that residual balance is five thousand dollars and five five thousand five hundred dollars and thirteen cents. And I am adding that to your checking so that will put your checking account at ten thousand dollars and thirteen cents.

utterance: OK. OK thank you.

utterance: You're very welcome. And is there any further information that you would like to know about other banking products that we have available?

utterance: I actually am interested in opening a checking account with you guys. I'm trying to open up another account and possibly close my checking account with Chase.

utterance: OK wonderful. Well we we have a great checking account that actually is free. There's no charge. it does have an interest rate on it but there's no monthly fee. and I can definitely get you set up with that if you. If you would like. It's our new Inspire account.

utterance: Yes.

utterance: Yes I would like to get that set up with you today.

utterance: All right I can certainly take it take take this information from you and get that set up. So bear with me just a moment while I pull that page up for you. OK. I know you just gave me all this information but I have to ask you again so that we can get this account set up for you. OK. So your first and last name please?

utterance: Oh, it's no worries.

utterance: it's Kim and then Johns, J O H N S.

utterance: OK. Thank you Miss Johns. And your date of birth?

utterance: That's April twenty-fourth nineteen seventy-seven.

utterance: All right. And can you please provide me with the last four digits of your social security number?

utterance: sure. It's nine five zero three.

utterance: Thank you. And we have a couple of options for your security question. your mother's maiden name the first name of your your first pet the street name that you grew up on.

utterance: I'll use the street name I grew up on and that was Broadway.

utterance: OK thank you so much. All right.

utterance: And bear with me just one moment.

utterance: OK. . Oh and I need your mailing address please.

utterance: Oh sure. I am not sure what the other account had. I actually had just moved in the last couple of months. my current address is forty-nine Holland Drive Philadelphia PA one nine one zero one. but on my savings account that I just closed it may have had my old address which was seven one zero five Willow Brook Lane and it's still in Philly, Philadelphia PA , and that's one nine one two seven.

utterance: OK. All right thank you. That's the one that we needed. The last one. OK, and as far as the interest rates that you will incur on this new account it would be three three point seven.

utterance: OK.

utterance: And it's actually a free account. There's no fees that will be incurred on this account as you are a loyal customer so we'll be able to give that to you.

utterance: Oh OK great.

utterance: And is there any further information that you would need about setting up a online banking account in order to access your account balance in the future?

utterance: no that's OK. I can go ahead and go online and set it up and if I have any issues I'll give you all a call back.

utterance: OK thank you so much. Well it's been a pleasure helping you today Miss Johns and we value your business and your loyalty here at Intellibank and I hope you have a wonderful rest of your day.

utterance: Thanks. You too.

utterance: Thank you. Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Rachel. How may I assist you today?

utterance: Good morning. I'm calling because I want to transfer some money from my checking account to my son's checking account. His truck broke down and I'm out of town.

utterance: Oh no, bless his heart. I am so here it. I'm so sorry to hear about that. what is your name, first off?

utterance: I'm Mildred Pierce. P I E R C E.

utterance: OK. Thank you so much for that, Ms. Pierce. It's P I E R C E?

utterance: Yes Ma'am.

utterance: OK. And Ms. Pierce may I have your date of birth, please?

utterance: Yes Ma'am my birthday is February the fourth, nineteen eighty one.

utterance: OK. I have that as February the fourth, nineteen eighty one?

utterance: Yes Ma'am.

utterance: All right. Thank you so much for that information. Now may I have the last four digits of your social security number, please?

utterance: Yes. The last four are five nine six oh.

utterance: All right. I have five nine six zero.

utterance: That's correct.

utterance: OK. Great. Thank you so much. Now I do see that we also have a security question on file for you. And I have that as what is your maiden name?

utterance: Greene. G R E E N E.

utterance: May I check my balance first?

utterance: Absolutely Ms. Pierce. Now first what type of account is it you would like the check for?

utterance: Checking.

utterance: OK. I I was pretty sure about that but I just wanted to double check and make sure. Now, may I have your checking account number, please?

utterance: Zero zero zero seven nine three three one.

utterance: OK. I have that as checking account number zero zero zero seven nine three three one?

utterance: Yes Ma'am.

utterance: All right. Thank you so much for that Ms. Pierce. I have your balance at eight thousand four hundred forty eight dollars and fifty nine cents.

utterance: Thank you.

utterance: are you ready for the transfer?

utterance: Absolutely.

utterance: Now you are withdrawing from your checking account number zero zero zero seven nine three three one? Is that correct?

utterance: Yes Ma'am.

utterance: OK. And for what amount?

utterance: For one thousand five hundred dollars. Have you ever had to replace your alternator?

utterance: Unfortunately I have. Actually a couple of times. I know those things can get quite expensive. And just to double check that was one thousand five hundred dollars you would like to transfer from your checking?

utterance: Yes ma'am.

utterance: Sure is. He's going to his cost of a repair is going to be nine hundred and fifty dollars. But going to send a little extra for a total of fifteen hundred dollars. He really is a good kid.

utterance: Aww, that is so sweet of you. OK. Now to finish up the transfer I'm gonna need a little bit of information about his account. first, may I have the routing number for his bank?

utterance: I'm sorry. I left the information in the other room. Can you hold on for a minute?

utterance: Absolutely. just let me know whenever you have that information and whenever you're back.

utterance: I have it.

utterance: OK. Wonderful. what is that routing number? It should be a nine digit number.

utterance: OK. I have the routing number as three eight seven five four two eight nine three?

utterance: That's correct.

utterance: OK great. And what is his checking account number?

utterance: Oh oh one five three two nine two.

utterance: OK. That's checking account number zero zero one five three two nine two?

utterance: Yes Ma'am.

utterance: OK, great.

utterance: Now just to reverify everything one more time we are going to transfer fifteen hundred dollars from your checking account number zero zero zero seven nine three three one and we're sending that to your son and his routing number for his bank is three eight seven five four two eight nine three. Checking account number zero zero one five three two nine two. Is that correct?

utterance: Yes Ma'am.

utterance: OK, wonderful. I do have that transfer complete and he can access the funds immediately. and that will bring your balance to six thousand nine hundred forty eight dollars and fifty nine cents. Is there anything else I can help you with Miss Pierce?

utterance: No, ma'am.

utterance: You've been very helpful. Thank you.

utterance: Oh thank you so much, Ms. Pierce. Again my name is Rachel, and thank you for calling Intellibank. Have a wonderful day.


utterance: Hello this is Jenny speaking, thank you for calling Intellibank. How can I help you?

utterance: Yeah, I need a home equity loan or a personal loan or something like that.

utterance: I'm sorry Ma'am, this this bank does bank does not provide personal loans nor home equity, we only do automobile loans.

utterance: Are you kidding, that's ridiculous. And ?

utterance: I actually, I am not able to do that. I am sorry that I am not able to help you with this problem.

utterance: Well I may just take my banking business elsewhere, this is ridiculous.

utterance: I can give you a branch location if you need one.

utterance: Well I might have to go anywhere now just to see if I can find out about this loan because I need me a loan, right now.

utterance: OK and let.

utterance: Locations do you have close to my house?

utterance: let's see where and where. What state are you in ma'am?

utterance: Colorado.

utterance: And the city?

utterance: Colorado Springs.

utterance: OK and let's see and your ZIP code.

utterance: Eight oh nine oh four.

utterance: Eight oh nine oh four. OK I do see a branch relatively nearby you. It's one twenty-one North Nevada Avenue.

utterance: OK. Phone number please.

utterance: Phone number is seven one nine three two five seven five four two.

utterance: And their branch hours, let's see it looks like Monday through Friday Nine a.m. to five p.m. and Saturday they're gonna be open from nine a.m. until three.

utterance: Do you think it loans to purchase from an individual instead of a dealership?

utterance: I believe they do both but you'd have to speak with the loan officer to be sure.

utterance: So I could just get a loan and pretend I'm buying a car in in my house.

utterance: I am I'm afraid I am unable to answer that question ma'am.

utterance: That's no help.

utterance: I'm sorry I couldn't be more helpful.

utterance: OK well then can you give me the balance on my checking and savings account?

utterance: Sure sure, let me let me just pull that account up, and your account number please?

utterance: Seven two five eight four six.

utterance: Seven two five eight four six and your first and last name?

utterance: Gladys Knight.

utterance: Gladys Knight. OK be happy to get that up for you. Alright and I see a security code on your account.

utterance: Zero nine one nine.

utterance: Zero nine one nine. Alright, perfect and let's see I'm gonna also need the you to answer one of your secret questions. What is the middle name of your dog?

utterance: Lassie.

utterance: Lassie, that's perfect OK. All right, so we are now in the account and your balance, your checking balance is five thousand three hundred twenty-one dollars, savings thirty-five thousand.

utterance: OK can you hold. Can I. Do you wanna hold for one second I gotta get my dog outta here.

utterance: One hundred.

utterance: You sure can.

utterance: I totally understand, I'll be right here.

utterance: Go Molly.

utterance: OK I think we're OK now.

utterance: Alright. Thank you so much. OK now I was saying your checking account balance is five thousand three hundred and twenty-one, savings account is thirty-five thousand one hundred and eight.

utterance: OK.

utterance: Alright is there anything else I can help you with?

utterance: Why would you nee~.

utterance: Why did I need what?

utterance: I was gonna, I was just kinda wondering aloud why you found yourself in a position of wanting a loan, but that's not my business obviously.

utterance: but I'll

utterance: Tell you anyways. I'm building a house in since COVID hit, we ran out of money because everything went sky high in price price-wise. So now I need more money to finish the house.

utterance: Oh, I'm so sorry to hear that.

utterance: it's yeah, it's going slow, it's getting there but I still need another ten fifteen grand to finish it.

utterance: well.

utterance: You're if you're yourself .

utterance: No I'm a customer service rep. I don't make that much.

utterance: Let's see, I would I would recommend that you come in and speak to one of our loan officers, I'm sure they can if they can't help you directly they can refer you to someplace that can.

utterance: OK what's your main branch address then?

utterance: OK so the main branch is twenty-one, fifty-five East Sawmill Lane and that's in the Woodlands, Texas.

utterance: OK.

utterance: Seven seven three eight zero.

utterance: Alright, that'll work.

utterance: Alright and let's see I'm looking just I'm just looking to see if there's any other something we could do for you and you don't have, is time an issue?

utterance: Well I need it, the sooner, the better.

utterance: OK.

utterance: Alright, yeah, in that case I don't see anything that I can do personally but hopefully out loan officer will be able to help you better.

utterance: OK thank you. I'll try them.

utterance: Alright, thank you so much.

utterance: You have a good day.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Hi, I just recently moved to Kansas City and I'm trying to find a banking branch nearby. Could you help me with that?

utterance: I can absolutely help you with that. Can I ask who I am speaking with?

utterance: Yes, my name is Claire Morrison.

utterance: Thank you Claire. Do you prefer that I call you Claire or do you prefer I call you Miss Morrison?

utterance: Claire will be fine.

utterance: All right Claire, could you provide me your ZIP code so that I can try to see what locations might be closer to you?

utterance: Yes, my ZIP code is six four one one nine and I am in the Kansas City Northland, if that helps.

utterance: All right thank you Claire. Let me see what locations I can come up with that might be closest for you, give me just a second, OK?

utterance: All right, thank you. But I'm looking for a full service location too, not just an ATM.

utterance: All right Claire, that's a very helpful. I looks like I have two locations in the six four one one nine area. Would you like me to provide you an address for both of those so you can see which one might be closer for you?

utterance: Yes, please.

utterance: All right. You tell me when you are ready, Claire, and I will give you those addresses.

utterance: I'm ready, you can go ahead.

utterance: So for the first location that I have for you, that is three hundred Donovan Street. That's three zero zero Donovan Street. And it's in the Southport Shopping Center. It looks like it's maybe on the North side of the Northland. I also have a location at one one nine Runner Road in Kansas City. That's one one nine Runner Road, Kansas City. And both of these are for full service locations and they look like they operate Monday through Saturday from eight a.m. to five p.m.. are either of these locations near near you?

utterance: well, the Donovan address is very close but then you'd have to take I seventy to get there and that's under construction. And right now traffic gets really backed up anywhere near there. So, I mean I don't know that that would be the best location for me but are you from Kansas City?

utterance: yes. Yes, actually I am. I'm local here in Kansas City and I totally understand what you were saying about that I seventy traffic. It is horrible right now! It doesn't really make it a very convenient place to get across the river from there, let me.

utterance: Oh no, not at all. I live in a really, really small community for like ten years when I got to the States and since moving to Kansas City the traffic is really something that I'm having the hardest time getting used to.

utterance: I can completely understand that, Claire. It looks like the Runner Road address is located a little further from the highway. So it might be a little bit easier for you to get to, even if it's a little bit farther away from your house. I don't know if that would be an option for you?

utterance: I think it might be worth the extra few miles of drive if it meant that I didn't have to go in I seventy traffic.

utterance: Yes. OK, perfect. Well, was there anything else I could do to help you with, Claire?

utterance: actually, yes. I had called a few weeks ago and I spoke with someone about possibly getting an auto loan for a new car and I was wondering if you could tell me if the interest rates were any better right now that those auto loans now that we're kind of in a different part of of the month?

utterance: I am not sure. Hold on one second here. So, Claire, there is a lot of factors that determine interest rate when it comes to an auto loan and unfortunately I am not an auto loan officer. But I would be glad to transfer you to someone in our auto loan office that could assist you with answering those questions and possibly process you some information for you to get you an interest rate if you were wanting me to do that.

utterance: I'm not sure if I even want to get a new a new loan or a new car. I mean I've. I'm not sure I need a new payment, but it's just one of those things I kind of wanted to check on out of curiosity.

utterance: I completely understand that concern and I can tell you that Intellibank offers a variety of vehicle loan options and we have lots of member incentives for our customers when it comes to our loan programs. It may be worth just speaking to one of our auto loan agents just to see if we can find an a loan that would fit your needs. if you don't have time to speak with them on the phone today there are also agents available at all of our local branches that can assist you with this. And then we also have the option for you to call back at any point in time, you just choose option number three, and you can speak with our auto loan department via phone at any time if you have questions. That they might be able to walk you through.

utterance: OK, I won't be able to do that. I just I just have one more really quick question if you don't mind. I just wanted to know, does that Runner Road location have an actual drive-through?

utterance: yes Claire, all of our locations have a drive-through or or a virtual teller option for our customers. And when I say virtual teller I mean that we have the ATM option where you can actually choose an ATM setting to get to an actual teller. they just come virtually through the screen. but yes, all of our locations should have either a drive-through or virtual teller on hand at every single one of our local branches.

utterance: That is great. Thank you so much! I really appreciate it, Brenda.

utterance: no problem! Is there anything else that I can help you with today, Claire?

utterance: No, I think that that will be everything. I thank you, I really do thank you Brenda.

utterance: No, thank you Miss Butler. again, just have a wonderful day, we thank you for choosing Intellibank. We we're so glad we were able to help you today. Have a great day! Thank you.


utterance: Hello, thank you for calling Intellibank this is Carl how may I help you?

utterance: Hey Carl, this is Tanya how's it going?

utterance: Well how are you doing today Tanya?

utterance: Oh I'm good I just have to do a few changes on my account.

utterance: OK. How can I help you?

utterance: Well I'm switching cell phone carriers because my reception at my house is just ridiculous it's like I live in a bunker or something.

utterance: OK.

utterance: so what do you need from me in order to do that?

utterance: OK so you're changing your telephone number?

utterance: I am changing my telephone number yeah.

utterance: OK. So the first thing we would need to do is get into your account. So give me your first and last name again please.

utterance: Tanya, T as in Thomas. A N Y A.

utterance: OK.

utterance: And last name is Bishop. B as a boy, I S H O P.

utterance: OK. Tanya Bishop. And Tanya what is your birth date?

utterance: it is January first nineteen seventy-eight.

utterance: Oh January first nineteen seventy-eight?

utterance: Yeah.

utterance: All right you're a new years baby.

utterance: I am a new years baby. I can't image what was for my parents. I ruin I have ruined their celebration probably. They never told me that so. It's nice.

utterance: Well you always have a party on your birthday.

utterance: yes I do.

utterance: And you always have the day off, so perfect.

utterance: That is true yeah.

utterance: All right so Tanya. And let me see. OK I have your account here. for security purposes your last four of your social security number.

utterance: three four one one.

utterance: OK. And your mother's maiden name?

utterance: oh my gosh I'm drawing a blank. Oh my gosh it's . Oh my gosh it's Summer.

utterance: OK. It's summer out?

utterance: No it's it's snowing outside. It's it's snowing. We woke up to eight inches of snow. Can you b~. Yesterday was a beautiful . You should know. Yeah you probably seen that, but actually I don't know. Where are you located actually now?

utterance: Oh wow.

utterance: I'm actually in a call center in San Diego, California.

utterance: Oh lucky you. Well guess what I woke up to eight inches of snow. And there are fallen trees on my driveway.

utterance: Oh wow. That's a lot of snow.

utterance: That is a lot of snow. How is it in San Diego? Nice and warm?

utterance: it is. It's like summertime here year-round.

utterance: OK I don't wanna hear it.

utterance: All right so we are updating your phone number correct?

utterance: correct.

utterance: So I have on file three zero one, three four five, nine nine eight seven.

utterance: OK so scratch that one.

utterance: OK and which what's the new phone number?

utterance: the new phone number is six four five, five four six, six zero zero. Actually hold on let me let me check because I still don't know my phone number. OK so yes. So it's six four five, five four, six six zero zero.

utterance: OK I'm missing one digit on that.

utterance: Oh.

utterance: Six four five.

utterance: Six. Six four five, five four zero, six six zero zero.

utterance: OK. Six four five, five four zero, six six zero zero. Correct?

utterance: Yes.

utterance: Yes correct.

utterance: OK.

utterance: All right I have gone ahead and updated your phone number on your account. Do you want this to be the phone number across all of your accounts?

utterance: yes please.

utterance: OK. I will do that give me one second. All right perfect. I've updated your phone number across your accounts.

utterance: OK.

utterance: Is there anything else I can do to assist you?

utterance: yeah just bring some sunshine over here it would be nice.

utterance: Oh OK. Well you can always come down to San Diego it's sunny here every day.

utterance: Yeah maybe I should move. we'll see. Well, that's all Carl. I gotta go. Thanks so much.

utterance: OK.

utterance: All right.

utterance: Thank you very much f~. Thank you for being a customer of Intellibank. Have a great day.

utterance: Thanks bye.

utterance: Bye bye.


utterance: Hi. Thank you so much for calling Intellibank. How can I help you today?

utterance: Hello. I'd like assistance in making a wire transfer.

utterance: All right. No problem. I can go ahead and help you out with that. First, I'm gonna need to gather some information from you. So can I have your name and date of birth please?

utterance: My name is Charlene Peterson and my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: All right. Thank you so much for that, Charlene. Can I also ask for your account number?

utterance: OK. My account number is three five four six six eight seven nine two four.

utterance: All right. Thank you so much for that. And also, I'm going to have to ask you a security question. This is to help me verify your identity. So what is your mother's maiden name?

utterance: it's Taylor. T A Y L O R.

utterance: I see. All right. Thank you so much for that. That was the correct answer. And also, I'm going to ask you the dollar amount for the transfer you're trying to complete.

utterance: six hundred dollars.

utterance: All right. Six hundred dollars. And can you tell me the account number you would like this to be withdrawn from?

utterance: OK. The account number is seven five eight six five four three three four nine.

utterance: All right. Let me just go ahead and pull that up for you. OK. So, will the recipient be domestic or international?

utterance: domestic.

utterance: Domestic. OK. Now, can I please have the routing number for the deposit?

utterance: OK. It's five five one nine nine one one two five nine.

utterance: All right. Thank you so much for that. And, I'm also going to need the deposit account number please.

utterance: OK. Two seven three eight two nine two two four seven.

utterance: All right. Thank you so much for that. So I am initiating the transfer right now. This should take about a couple seconds.

utterance: Oh, OK. And how will I know if the transfer has been completed?

utterance: So I will go ahead and do the transfer right now and once it's been completed on my end, you should receive an email shortly within a couple minutes. However, it does take about one to two business days for the recipient to receive the transfer.

utterance: Oh, OK. So that's that's if it's a domestic transfer, right?

utterance: Sure, and you.

utterance: Correct. domestic transfers take about one to two business days. However, international transfers take about five business days.

utterance: Oh. I understand that. And, how is the weather on your side?

utterance: Oh the weather is so great, thank you! How's the weather on your end?

utterance: It's OK. I can't complain much. Yeah.

utterance: Nice.

utterance: Yes, it's about to get cold which I'm scared of because I prefer warm weather.

utterance: that's nice to know.

utterance: Yes. All right. So, your transfer has been completed on our end. It has been initiated and they should receive it in about two business days. there is a fee of about one percent, so you will see that deducted from the transfer and you should receive an email shortly right after the call detailing the transfer and the amount. And if you have any questions about it, you can always call back.

utterance: That's good to know.

utterance: All right. Of course, Charlene. Now, is there anything else I can help you with today?

utterance: No. That's it for now.

utterance: All right, no problem. You have a great day.

utterance: You too.

utterance: All right. Take care.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Kathy, how may I help you?

utterance: Hi Kathy, today I have two issues I need to transact with you about I I need to do an internal transfer and then also a wire transfer.

utterance: Oh sure I'd be happy to help you with that. Can I get your first and last name and your date of birth please?

utterance: My name is Julie Williams.

utterance: OK and if I could also get your date of birth.

utterance: Seven twenty-five nineteen fifty-seven. Oh I'm sorry I I I said that wrong, it's seven twenty-six nineteen fifty-seven. I don't know why I said that.

utterance: OK thank you for that and if I could get the last four of your social security number.

utterance: Eight six one six.

utterance: And if I could get the a checking account number from you.

utterance: OK that number is Let's see. One five zero one zero six eight five and then the other number is zero six three one one four zero zero one.

utterance: OK so the account number we're gonna reference today is one five zero one zero six eight five?

utterance: No no the other one.

utterance: OK the zero six three one one four zero zero one?

utterance: Yes.

utterance: OK and just for security purposes if I could please get a recent transaction from your account. Something incoming or outgoing.

utterance: Sure.

utterance: Two hundred and fifty-seven dollars and thirty eight cents.

utterance: OK thank you so much for that, I do see this on your account. OK so you wanted to make an internal transfer and also a wire transfer today?

utterance: Yes I want to make a deposit from my savings into my checking account.

utterance: OK so which savings account are we gonna transfer this from?

utterance: Two five six two seven one three seven nine.

utterance: OK thank you so much for that. I have pulled that account up and how much did you wanna transfer today?

utterance: Two hundred dollars.

utterance: OK so we're gonna transfer two hundred dollars from your savings ending in one three seven nine, and are we transferring that into your checking that ends in zero six eight five?

utterance: Yes that's correct.

utterance: OK great, thank you so much. I have gone ahead and made that transfer for you and now you said you wanted to make a wire transfer as well.

utterance: Yeah but before we do that I think what I wanna do is I want to close my other checking account. I just never use it and you know my husband is always bothering me to to why do I have this account so why don't I go ahead and close that account? right now.

utterance: OK great so you wanna close the account that ends in four zero zero one?

utterance: Correct.

utterance: OK. Did you wanna transfer the remaining balance of that account into one of your other accounts and then I can close it after we've made that transfer?

utterance: Yes.

utterance: OK great well right now I'm showing a balance of one hundred forty-seven dollars and thirty-seven cents.

utterance: OK.

utterance: I can go ahead and transfer that for you right now.

utterance: OK.

utterance: OK, that transfer has been made.

utterance: Oh cool cool.

utterance: And that

utterance: Account will be closed out by tomorrow.

utterance: Thank you so much. OK and then the other thing like I said is I need to make a wire transfer because I I just bought a used car.

utterance: Oh how nice.

utterance: Yeah yeah even I've been meaning to get a a new car for a new to me car for a while. My my tires on my old car were were bare and and it was always breaking down and it's such a pain so. Have you ever had anything like that happen to you?

utterance: Well it's been a long time but I do remember that happening to me in the past so good for you.

utterance: OK.

utterance: OK I just wanna let you know that there is a twenty-five dollar outgoing wire fee.

utterance: OK. Does that come out of my my account or does that come out of the amount that they that I'm woring?

utterance: Well the amount you're wiring would be a separate transaction from the fee. So the you would have the wire amount and then the and then the fee would come out of your account.

utterance: OK.

utterance: OK so the wire amount I wanna send is five thousand six hundred and twenty.

utterance: Five thousand six hundred twenty dollars?

utterance: Yes.

utterance: OK great. Now in order to send a wire we need the account number the money's going to, the routing number of the bank it's going to the name on the bank account it's going to and the address attached to that account.

utterance: So just give me those to me one at a time. What's the first one?

utterance: Absolutely, the account number the funds are being wired to.

utterance: OK that's seven five nine one five two seven zero.

utterance: Seven five nine.

utterance: Nine one five.

utterance: Nine one five.

utterance: Two seven zero.

utterance: Two seven zero. OK thank you so much for that. The second part we need is the bank's routing number.

utterance: OK the bank's routing number is zero seven four two two six one one two.

utterance: OK I've gone ahead and entered that into our system and that looks like it's coming up as County State Bank, is that correct?

utterance: Yes. Country State Bank and this is for Jo's Auto.

utterance: Jo's Auto, OK great. So the last piece we'd need would be Jo Auto's address attached to that account.

utterance: OK that's one eight two Biscayne Way that's B I S C A Y N E Way and that's also in Saint Louis.

utterance: Saint Louis Missouri correct?

utterance: Correct.

utterance: OK great and really quick the ZIP code.

utterance: three two one five nine.

utterance: OK thank you so much for that. OK I have gone ahead and put all of this information into our system and they should be receiving that wire before the end of the day today.

utterance: Oh really?

utterance: Absolutely.

utterance: Wow

utterance: That's fast. Somebody told me it could take up to six weeks.

utterance: That's a international wire.

utterance: Oh so since it's in the same town it's it's it's just very fast like within twenty-four hours?

utterance: Well as long as you get the wire in before three o'clock it goes same day otherwise it would go the next day, so yes as long as it's not an international wire then it would go same day.

utterance: Oh cool, all right that's good.

utterance: All right great. Well Julie is there anything else I can help you with today?

utterance: No that's about it.

utterance: All right, well you enjoy your new ride.

utterance: Oh thank you so much.

utterance: All right.

utterance: Have a great day.

utterance: OK bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Casey Watkins. How can I help you?

utterance: Yes and my AJ and I'm trying to figure out where's the nearest branch in my area?

utterance: OK, AJ I can definitely help you out with that. just to let you know, this is call is being recorded on a secured line and for reference my agent number is eight two five seven one four.

utterance: OK.

utterance: now AJ can I please go ahead and get your full first and last name?

utterance: Yes, it's Arthur James Miller.

utterance: OK. and Mr. Miller what is the last digits I'm sorry the last four digits of your social security number?

utterance: Yes, it's five five two eight.

utterance: OK and what is your date of birth?

utterance: It is September twenty-fifth nineteen seventy-six.

utterance: OK, perfect. OK so I see that you do have a couple accounts with us and know that you have been a loyal customer of Intellibank so I do thank you for your your loyalty to us and I would definitely love to help you out with your query today. So, let's see here. I see the the home address that I have on file is. Are you looking for a branch near your home address or are you in a different location?

utterance: The home address. I actually wanna come in to talk about getting a mortgage. So I wanna see if I can come in personally and discuss that steps to get approved for buying a home.

utterance: OK, absolutely. yeah, we definitely have very qualified people to be able to help you out with that. let's see here. OK, so I do see that in Texas we we don't have as many branches as we do in our our home state of Florida, but it looks like. OK, so you're in Carrolton Texas, correct?

utterance: Yes.

utterance: OK, so I see that we have a branch in Garland. we also have a branch in Coppell and we have a branch in Plano. which one of those cities is closer to you?

utterance: Coppell. Coppell is close.

utterance: Coppell is close? OK. All right, so yes it does look like we have one branch in Coppell and it looks like it's off of looks like the George Bush Turnpike if you're familiar with that.

utterance: I am.

utterance: OK. OK, perfect. So I can if you have a pen, I can actually give you the specific address for the branch.

utterance: Do you have a pen handy?

utterance: Oh yes, I do.

utterance: OK. OK, perfect. all right, so look looks it looks like the address here is five one four.

utterance: Five one four.

utterance: Suite B.

utterance: OK, OK, suite B.

utterance: And that is on McArthur Boulevard.

utterance: OK, in Coppell?

utterance: Yes. In Coppell. Yes. And yes. And it looks like their hours today, because it's Friday, they extend their hours until six p.m. and so you should have somebody there to talk to up until six p.m. and then tomorrow Saturday they're open from nine a.m. to noon. of course they're closed on Sundays and then all of next week or at least Monday through Thursday they'll be open from nine to five and then again on Friday they'll have the extended hour till six.

utterance: All right, thank you for the information. it looks like I'm probably gonna call to probably set up an appointment cuz I wanna make sure that my wife's available as well.

utterance: Yes definitely. and I and I would definitely go ahead and call them to see if that's necessary because I know some of our branches due to the COVID restrictions are requiring appointments. Especially for things you know appointments like you were talking about with mortgages, not necessarily just deposits.

utterance: Yeah.

utterance: OK.

utterance: and so yeah I would probably give that branch a call to make sure because I'm not able to see on my end which branches are implementing those policies.

utterance: That makes a lot of sense.

utterance: so yeah and just to let you know our our current mortgage rates right now depending on credit checks obviously, we can do rates as low as three point two five. So if you were looking to either, you know, get a new mortgage or refinance we have those rates available. So so yeah definitely go in and talk to somebody because we we can be very competitive as far as the mortgage rates.

utterance: OK, I appreciate that information. It helps out so much.

utterance: Yeah, absolutely. And did you have any other questions for me today?

utterance: No, no, you've helped me tremendously. You gave me a location that's nearby me. I can actually now when I get off the phone with you, call to set up an appointment. I was going to do that anyway. You just kinda confirmed why I need to do that instead of just showing up. And no, you were very thorough, helpful and I'm hoping they give you a raise as they listen to this call.

utterance: Well, thank you. oh yeah and actually well let me go ahead and give you their phone number as well so you don't have to worry about looking that up.

utterance: Oh wow.

utterance: It is it's nine seven two.

utterance: Nine seven two.

utterance: Six four five.

utterance: Six four five.

utterance: Seven thousand.

utterance: Seven zero zero zero.

utterance: Yes sir.

utterance: Thank you.

utterance: OK, no problem. All right, I thank you for calling Intellibank today and I hope you have a great weekend.

utterance: You too. Thank you.


utterance: Thank you for calling Intellibank, this is Laurie, how may I help you?

utterance: Yes, hello Laurie. I'm calling because I really need to find a branch and I'm a little frustrated. And I do apologize about this.

utterance: But now this is the second phone call that I've had to make in a fifteen minute period. Because I was on hold with another person at your help line. and I got hung up on.

utterance: I do apologize for that, Ma'am. may I please get your street address so I can help you find a branch location in your area?

utterance: Sure. It is going to be fifteen oh one Northeast. Thirty-fourth Court.

utterance: In Fort Lauderdale, Florida. Three three three three four And just in case you need it, my phone number is nine five four seven two eight one three four five.

utterance: That was nine five four seven two eight one three four five?

utterance: Yes.

utterance: Thank you for that information. That way if we do get disconnected, I'll be sure to call you right back.

utterance: Thank you. I appreciate that.

utterance: No problem. I am so sorry that you got hung up on earlier. I know how frustrating that can be.

utterance: You're telling me.

utterance: OK. So it looks like I have a few locations in that area. The closest one to you is about two miles away at twenty-one twenty-two North Palm Road. Then I have another location about three and a half miles at fourteen twenty Oak Wood Street. Both locations are open until five p.m. today, and open at nine a.m. tomorrow.

utterance: OK. since today is Tuesday, I don't know if I'll be able to get to either one of those branches before Friday or Saturday. Are you guys actually open on the weekends?

utterance: Unfortunately no we are not. We are a Monday through Friday bank.

utterance: But we are open later on Fridays. We are extended hours till seven p.m. on our Fridays.

utterance: That would be perfect.

utterance: Does that go for both locations that you gave me or?

utterance: Yes Ma'am it does.

utterance: Alrighty.

utterance: So can. I do apologize. Can I have the closer one again, the address? The I believe it was two miles away from me?

utterance: Sure, no problem. It's twenty one twenty two North Palm Road.

utterance: Fort Lauderdale, Florida.

utterance: Three three three, three four.

utterance: OK. And just in case for some reason I need to contact the actual branch can you give me the phone number?

utterance: Absolutely, Ma'am. It is nine five four seven two eight, zero zero one zero.

utterance: OK. and you said nine five four, seven two eight, zero zero one zero.

utterance: Yes, Ma'am.

utterance: All right. Thank you very much.

utterance: And just in case you are interested we also have online banking. Would you like me to give you some information about our online banking?

utterance: Sure. Actually that would be great cuz I wanted to open an online account, either which way.

utterance: Wonderful, yes. As long as you have an account with us you are able to go to our website at WWW dot Intellibank dot com. Or you can download our app. It will ask you for some personal information including your bank account number. And then you could set up the account and have access to your online banking. With online banking you could deposit checks, check balances, transfer money between accounts, and pay pills at any time.

utterance: All right. Can I ask you a quick question though about the online banking?

utterance: Absolutely.

utterance: Is there any chance that I can open it on the phone with you if I give you my email address and not a PIN number but Or at least get me started in the right direction?

utterance: Unfortunately Ma'am, I am not able to do that. You have to go online yourself and set it up. But there is a convenient little app located in your app store on your smartphone device.

utterance: OK. What was the what was the app again? It was just You know

utterance: Intellibank. I N T.

utterance: E L I B A N K.

utterance: So I N T E L I B A N K.

utterance: Yes Ma'am. Intellibank dot com is the website you can go to from a computer, or you can go to your app store and just look up Intellibank and download our app.

utterance: All right.

utterance: Do you have your account information?

utterance: OK.

utterance: I don't have it on me. Is If you need it Or. You mean I need that account information for when I open the online?

utterance: Yes Ma'am you do unfortunately. You will need your account number.

utterance: Oh, all right. Well actually I kinda have my purse. I left it at the grocery store the other day. and I haven't had a chance to retrieve it. Is it possible that you might be able to give me the account number?

utterance: I sure can give you the account number but may I quickly ask you for your security question which is what is your mothers maiden name?

utterance: It's Weiss.

utterance: W E I S S.

utterance: And thank you for that information. Your account number is two three one eight four zero one one four five three zero.

utterance: All right. Thank you very much.

utterance: And I actually I believe that is it and it was very nice speaking with you today. And if for any chance I need any more information or any more help, actually Is there. Do you have an extension that I could just reach you?

utterance: I do not. However my name is Laurie and you could always call back this number and directly receive me if you just ask for Laurie.

utterance: All right.

utterance: And did you need anything else from me today?

utterance: No Ma'am that was it. Thank you very much.

utterance: Well thank you for calling Intellibank. You have a great day.

utterance: You too. Bye bye.


utterance: Hello.

utterance: Hi, thank you for calling Intellibank today. How may I help you?

utterance: I would like to a stolen card.

utterance: OK, no problem. I will first gather some information from you. First can I have your name and date of birth please?

utterance: my name is Charlene Peterson. And my date of birth is the twenty-ninth of December nineteen ninety.

utterance: Great thank you so much and can I get your account ID number?

utterance: my account number is three five four six six eight seven nine two four.

utterance: Thank you and can I also get your credit card number?

utterance: my credit card number is four nine two nine three eight one three two seven five five two two two four.

utterance: All right, thank you so much. And can I ask you when is your date of loss that you first notice your card was lost?

utterance: It was around two days ago.

utterance: Around two days ago. OK.

utterance: I'm just recording all of your information on my end. And can I ask also what was your most recent transaction that you remember doing on that card?

utterance: I remember going for shopping at .

utterance: OK, sure. One second. And would you like your card to be canceled? And to be reissued a new one?

utterance: Yes, I would love that.

utterance: OK, no problem.

utterance: OK.

utterance: And can you confirm from. Oh yes, go ahead.

utterance: And.

utterance: I'll also like to change the email address.

utterance: OK. OK, no problem. first can I confirm your email address to send your new card to?

utterance: OK, the new one.

utterance: Your current address. Your home address to send the card to.

utterance: OK, my current address is nine thirty-three Brookside Street. Dallas city. Texas. And the code is seven five zero four one.

utterance: OK.

utterance: Mhm.

utterance: All right, thank you so much for that. I have reissued you a new card. You should receive it in about four weeks. And I've canceled your old one. And now I can go ahead and update your email address if you will like.

utterance: Yeah.

utterance: Can I get your new email address?

utterance: It is Petersons at Gmail dot com.

utterance: Would you mind spelling it out for me please?

utterance: OK, P E T E R S O N S.

utterance: OK. So that is Peterson at Gmail dot com. Is that correct?

utterance: Yeah, that's correct.

utterance: All right, it's going to take a moment to update. One second please.

utterance: OK.

utterance: All right, your email address has been updated. And you should get a an email address from. At that email address which will state the update taking place. And did you have anything else you would like to update?

utterance: No, that was the only thing.

utterance: All right, great. And did you have any other questions about banking? Such as online banking or the apps or how to make a eCheck deposit?

utterance: No, that was my. Those were my inquiries for today.

utterance: OK, sounds good. Well thank you for calling Intellibank.

utterance: Well, thank you your help.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yeah I need to go by the branch and drop off some loan documents for my car note. And you know I thought Mary was gonna be there. And I called about something the other day and I thought she was gonna pick up.

utterance: Not a problem at all. Well I'm more than happy to help you with this yeah you know she is one she's so terrific. She is one of our team leaders here and you know unfortunately or I guess fortunately she's actually helping another customer so I guess I'll have to do today.

utterance: Well I appreciate it.

utterance: No problem at all. And you said you needed to stop by and drop off some documents for your car loan?

utterance: Yes.

utterance: Sure. Sure. Well let me see if I can pull up your account. And are and or find out where branch is if you would ma'am first of all what's your name?

utterance: Evelyn Richards.

utterance: OK Ms. Richards thanks for giving us a call. Just for security purposes if I could ask what is your date of birth?

utterance: Eleven twelve eighty five.

utterance: All right. And what's the you know for again security purposes. What's your mother's maiden name?

utterance: Sanchez.

utterance: All right. Terrific. Again we just like to ask that just for account security purposes particularly when our customers call in because we do take account security very seriously here in Intellibank.

utterance: And that is great.

utterance: Now if you would Ms. Richards just let me know what is a street that you're gonna be at or near so I can see if I can find a few branches near your street.

utterance: OK. It's one oh one Ferryville Lane.

utterance: All right. That's one oh one Ferryville Lane?

utterance: Yes.

utterance: And what city is that in?

utterance: Phoenix.

utterance: And the state?

utterance: Arizona.

utterance: All right. Let's see here yes ma'am. I was able to locate couple of options here I see one Ms. Richards at five seventy-three James Way. And that one is about two miles from the address you gave.

utterance: OK.

utterance: And the other I see is at three seventy-six Charlie Lane and that one appears to be about eight miles from the address you gave me.

utterance: OK. That one is a little bit further can you give me one more?

utterance: Sure let's see I can find one here. This one here the other also appears to be an extra a little further out as well but that one the first one I gave you was two miles away. And the second was eight miles. This third one that I'm seeing is about twenty-two miles away.

utterance: No. of course not. Let's me get that first one on James Way.

utterance: There you go. And just so you're aware you can stop by the branch with those documents the hours that you can stop by are Monday through Friday from nine till four p.m..

utterance: OK.

utterance: And also it's open Saturday from ten a.m. till one p.m..

utterance: All right. And by the way, what's the balance on my savings account?

utterance: Sure. Happy to help you with that Ms. Richards. if you would just give me if you can hopefully you have your savings account number?

utterance: Yes I have it.

utterance: OK. And what's that number?

utterance: Nine eight four six five nine seven.

utterance: OK. Yes. I was able to pull that up and your account balance there is five thousand dollars and sixteen cents.

utterance: All right so is five thousand dollars and sixteen cents. I got to go ahead and round that sixteen cent off.

utterance: Yes ma'am. Well whatever you wanna do those funds'll be there for you.

utterance: OK.

utterance: And Ms. Richards are you aware at all of our online banking that we offer?

utterance: No.

utterance: OK. Well if you're not aware what you can do is simply go visit our website and give me the use that same account number you just gave me choose your own username and password, create the account from there you'll be able to access your account information, change update view your street address your phone numbers email address your account balance, transfer funds between your savings and checking account. Make payments online right there as well. But also you'll be able to do what we did here you can simply enter in your address that you might be near and it'll offer you options as far as branches and ATM locations.

utterance: OK. Well thank you for all of that information.

utterance: Not a problem at all. Well Ms. Richards is there anything else I can help you with?

utterance: not today.

utterance: Well Ms. Richards if that be all we again appreciate you doing business with us and I guess hopefully we'll see you stop by one of our branches.

utterance: Yes.

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Ben, how can I help you today?

utterance: yes, this is Will Preston, and I need to locate a close ATM.

utterance: Absolutely, Mr. Preston, I can help you with that. Where exactly are you wanting to find the ATM at?

utterance: I live at six seventy-one Redwood Road Fishers Indiana four six oh three seven.

utterance: All right, I've got that pulled up and it looks like the closest ATM to you is actually gonna be about thirty-five miles away, would you like the address for that?

utterance: Thirty-five miles? No, that's too far away. I don't like that at all.

utterance: I do apologize for that, it looks like you are in one of our developing areas and we have not got any ATMs any closer to you. Is there anything else I can help you with that you were needing the ATM for?

utterance: Well I need to make some cash deposits.

utterance: I see well yes that will certainly be a an inconvenience. Well, we do have a branch office that just opened up near you. It's about fifteen miles from your location it appears.

utterance: OK, that's better does it have an ATM located at the branch?

utterance: They don't sir, they only have the teller option.

utterance: OK. OK, I guess that would have to do.

utterance: Absolutely sir, well is there anything else I can help you with today?

utterance: Can you check my checking account balance for me, please?

utterance: I absolutely can. Can you please verify your name for me?

utterance: It's Will Preston P R E S T O N.

utterance: All right, and your date of birth, please?

utterance: October ninth, nineteen ninety-seven.

utterance: Thank you, sir. And can I get the account number as it appears on your billing statement?

utterance: mm I don't have that info. in front of me.

utterance: All all right, Mr. Preston. Do you have your debit card on you by chance?

utterance: I do.

utterance: OK, I can look up your account that way if you would just provide me that sixteen digit number on the card.

utterance: Four four eight five eight two eight five zero one five seven. four six three zero.

utterance: All right, and just to confirm that's four four eight five eight two eight five zero one five seven. Four six three zero is that correct?

utterance: That is correct.

utterance: All right, thank you Mr. Preston. And if you can just answer the security question on your account for me which is the make of your first car.

utterance: A nineteen seventy-four Chervy Camero.

utterance: Yes that does verify. Thank you very much Mr. Preston. And you wanted to know the account balance for your checking account, is that correct?

utterance: Yes, that's right.

utterance: Absolutely, your account balance as of today is twenty-three dollars and ninety seven cents.

utterance: OK. Thank you.

utterance: Absolutely, Mr. Preston. Is there anything else I can help you with today?

utterance: I think that would be it.

utterance: All right, well if you hang on the line there will be a brief survey for you to fill out. To let us know how your experience was today calling Intellibank customer service and if there's nothing else I can help you with, you have a pleasant evening.

utterance: All right. I apologize for getting aggrevated because there was no ATMs located close to me.

utterance: Oh that's absolutely all right, Mr. Preston. I understand that can be frustrating. And but we will be expanding our operations near to you in the near future. So rest assured there will be one nearby in the coming months.

utterance: All right, I appreciate it, thank you.

utterance: You too have a good night.


utterance: Good morning, thank you for calling Intellibank. My name is Lisa, how may I help you today?

utterance: Hi, I would like to make a wire transfer.

utterance: OK. I'd be happy to help you with that. May I have your name and date of birth?

utterance: Yes. My name is Daniel Corson. That's C O R S O N my date of birth is January twenty-seventh, nineteen seventy.

utterance: Thank you Mr. Corson. And can you please verify your address?

utterance: yes. My address is one zero seven five Deer Cove Drive. So it's D E E R C O V E Drive.

utterance: In what city and state is that in?

utterance: Oh that's in Midlands, Texas.

utterance: And the ZIP code?

utterance: It's seven nine seven five six.

utterance: Thank you Mr. Corson. All right, I. For security purposes, can I get you to answer a security question?

utterance: Yes.

utterance: What is the name of your first pet?

utterance: Mr. Big.

utterance: Yes, thanks so much. All right. What is the account number of of the account you'd like to transfer from?

utterance: OK my account number is one five seven one two six two seven five three.

utterance: Perfect. OK, so it looks like we have a balance in that account of two thousand two hundred and ninety dollars, and twenty-two cents. May I have the the routing number for that account?

utterance: Yeah, the routing number zero three one one six six six seven two.

utterance: All right. So that routing number with zero three one one six six six seven two.

utterance: Yes, that's correct.

utterance: Great. And who are we transferring this to? I need their full name please.

utterance: it's Gary Wilson.

utterance: W I L S O N?

utterance: Yes.

utterance: And Gary with a G?

utterance: Yes.

utterance: G

utterance: A R Y? OK. And the full address please?

utterance: It's three eight two three Hamilton Drive.

utterance: The city and state with the ZIP code?

utterance: Austin, Texas. Seven nine seven four four.

utterance: Thank you. And can I get that account number that you're transferring to?

utterance: yeah. Give give me a second. I thought I have it written down. OK. The the account number yeah. The account number is eight two three eight six seven five three oh nine.

utterance: And the routing number?

utterance: the routing number is zero five six six four seven seven six.

utterance: All right. So we're transferring to Gary Wilson at three eight two three Hamilton Drive Austin, Texas. Seven nine seven four four account number eight two three eight six seven five three zero nine. Routing number zero five six six four seven seven six. Is that correct?

utterance: no, hold on. I I messed up I think on the on the routing number. the routing number should be zero five six six four seven seven nine, not six.

utterance: OK. So that routing number is zero five six six four seven seven nine.

utterance: Yes that's correct. I'm sorry about that.

utterance: No problem. I appreciate you catching it though. And how much money are we sending to Mr. Wilson?

utterance: one thousand dollars even.

utterance: One thousand even, all right. Just bear with me for a moment while we get that going.

utterance: OK. So how's your day then?

utterance: My day's been going along. It's been busy, how about yours?

utterance: I'm all right, I'm the same way. I've just got a lot of work to do today.

utterance: Well, It's getting close to the end of the week so I would expect nothing less.

utterance: Yeah.

utterance: OK. almost finished up here, just one more minute. What's the weather like in Texas right now?

utterance: It's warm. It's not too bad but it's it's it's still still pretty hot.

utterance: Yeah I guess out there it's still kinda summer for you guys isn't it?

utterance: Yeah.

utterance: OK. All right. Your transfer is complete. I've transferred one thousand dollars to Gary Wilson. So that leaves you a balance of one thousand two hundred and ninety dollars and twenty-two cents in your checking account. Is there anything else I can help you with today?

utterance: No. That'd be it.

utterance: OK. Would you like any information on online banking? To make your future transfers and balance checks more convenient?

utterance: No. I've been meaning to sign up for that and to download the app for my phone, I just haven't gotten around to it yet.

utterance: OK. Well, it's it's available. It's a pretty quick process is there anything else that I can help you with today?

utterance: No. That'll be it.

utterance: All right. Well again my name is Lisa, thanks so much for your time today and you have a great weekend.

utterance: OK thank you Lisa, you too.

utterance: Thanks, bye bye.


utterance: Good morning. It's a great day at Intellibank. Who do I have the pleasure of speaking with?

utterance: Yes I'm a customer John Meadows.

utterance: Hello Mr. Meadows, what can I help you with?

utterance: I'd like to transfer some funds between my checking account and my savings account.

utterance: OK great. I'll be happy to help you with that. My name is Cindy by the way. If you don't mind I'll ask you a few questions first. Mr. Meadows can you please spell your last name?

utterance: Yes, it's Meadows. M E A D O W S. And my email is J D Meadows at Gmail dot com.

utterance: Great. Thank you so much for that. And Mr. Meadows what's your birthday?

utterance: My birthday is January fifteenth nineteen sixty-five.

utterance: Great. And do you happen to have your drivers license number handy?

utterance: I'm gonna have to try to find that. I don't have it handy.

utterance: Sure I'll wait. Take your time.

utterance: Just Yeah.

utterance: OK yeah, here I got it. Yes my account number is of course I'm from Arizona. It's A Z one two six eight two nine.

utterance: OK that was A Z one two six eight two nine.

utterance: Yes, that's correct.

utterance: OK great. And what's your security let's see what's your mother's maiden name?

utterance: My mother's maiden name is Smyth.

utterance: Can you spell that please? Wonderful. OK great Mr. Meadows. I'm into your account now. And you said you would like to transfer funds.

utterance: S M Y T H.

utterance: Yes from my checking account to my savings account.

utterance: OK, would you like your balances first?

utterance: Yes. that's that's a good idea. What is my. Before I make the transfer. What is the current balance on my checking account.

utterance: Hold on one moment while I check that for you. OK it looks like the balance in your checking account is seven hundred fifty-two dollars and thirteen cents. And for your savings account it looks like you have two hundred even.

utterance: OK. I'd like to transfer five hundred dollars from my checking account to my savings account.

utterance: How much would you like to transfer?

utterance: OK hold on one moment. OK. The transfer is complete. Is there anything else I could.

utterance: Help you with today?

utterance: The is it can this be done online? No.

utterance: Certainly. Have you used our online service before?

utterance: OK. So do you have a pen and pencil handy? OK so what you would do is simply go to our website which is Intellibank dot com. That's I N T E L L I B A N K dot com. And on the home page you'll see a big green button that says register. So you click the green button and it will ask you some security questions about your account and then once you are in once your once you create your account online it takes twenty-four hours for it to set up so the next day you can login with the username and password you created. And you will be able to see all of your accounts and all of the balances. And you can easily transfer money from one account to the other.

utterance: Yes I do.

utterance: The no that sounds pretty simple too and thank you for that information. Let me could you verify or verify could you tell me what is the closest branch to where I live?

utterance: Absolutely. Excuse me. Can I have your address please?

utterance: Yes. Seven five three Dogwood Road.

utterance: OK.

utterance: In Phoenix.

utterance: And what's the ZIP code?

utterance: Eight five oh oh three.

utterance: OK, give me one moment.

utterance: OK it looks like the closest ATM is inside the drug store at ten forty Bay Road. Which is on the corner of Walnut Street.

utterance: So that's the closest ATM.

utterance: That's correct.

utterance: OK and then I'll be able to do all my transactions there. The all right, I think I think that'll. That should do it. I I feel bad that we're no longer in the hunt for the national league baseball. Did you did you happen to see the game last night?

utterance: Yes.

utterance: I did. yes. It was quite exciting but sad that the Razorbacks are no longer in the race.

utterance: Yeah. OK well maybe next year.

utterance: Yeah, OK Mr. Meadows. Well if there's nothing else I can help you with I'd like to thank you for using Intellibank and thank call again any time.

utterance: Well thank you very much you've been of good service.

utterance: bye.

utterance: bye.


utterance: Hello Intellibank. This is Jim. Can I help you?

utterance: Yes. I need to speak to someone about. Well, I've lost my debit card.

utterance: I don't know if anybody has it or not. I've I've lost it.

utterance: OK and what's your name, ma'am?

utterance: My name is Sally Rogers. R O G E R S.

utterance: OK, Sally. lemme ask you just a few information pieces of information so I know it's you.

utterance: do you happen to know what your account number is?

utterance: My account number? No. I don't know my account number.

utterance: OK. Well, how about your driver's license number?

utterance: My whole wallet got lost. I don't have my driver's license. I don't have a credit card. I don't have. I don't have anything. I don't have anything.

utterance: It all got lost.

utterance: OK. Well, then maybe I can how about I just ask you for the last four of your social.

utterance: OK. All right. The last four. I see. Last four.

utterance: Nine five seven six.

utterance: OK. That's correct. Can you let me put this in here?

utterance: OK.

utterance: So let me just ask you a few more cuz I wanna make sure this is really you.

utterance: what is your date of birth?

utterance: My date of birth. I need my date of birth.

utterance: eleven four of nineteen eighty-four. I'm just so frustrated.

utterance: I I understand, ma'am. I'm sorry that this has happened to you.

utterance: OK. So and so I see that there is a security question on here and it says what is your mother's maiden name.

utterance: Her maiden name is Philips.

utterance: Philips. That's right.

utterance: OK. now, do you remember exactly what date that you lost your card?

utterance: Yes. It was last Sunday would it be September the nineteenth and I'd stopped to get gas I must have plant my wallet on the back of the car and then I guess when I started to go I've lost it. I went back. I've searched everywhere I don't know if anybody has it. It's just gone.

utterance: OK and what station where you at that you got gas?

utterance: I was at Gas N Go at Reddington.

utterance: OK.

utterance: So I just wanna check your account to see if anyone has used your your card yet.

utterance: OK.

utterance: So I'm just gonna ask you a few I'mma ask you a few places that you used your card last at.

utterance: OK.

utterance: OK. So it looks like here it says Walgreens for ten dollars.

utterance: Yes. Yes. I got a prescription filled. Yes.

utterance: OK and there's a Target for twenty-four dollars and twenty-four dollars and thirty-two cents.

utterance: Target. Target.

utterance: Target. What's the date on Target?

utterance: it was the September the eighteenth.

utterance: So that would have been Saturday. I did. I did stop at Target. Yes I did with my mom.

utterance: OK.

utterance: And how about on the same day, there was Sonic for twelve dollars and forty-two cents.

utterance: Yes. I forgot. Metro Sonic. We did go by Sobye bye. After target we did go by Sonic. Yes.

utterance: OK. So it does really look like these are yours. Your transactions so far. So let's do it this way. let's go ahead and cancel your card.

utterance: OK.

utterance: Now, I gotta tell you that once I cancel this card, you won't be able to use it even if you have the number of the card.

utterance: You won't be able to use it.

utterance: OK. I can't use the card. I have some questions.

utterance: OK.

utterance: can I write a check off the account?

utterance: Oh yes. You can definitely write a check.

utterance: OK. What will happen to my automatic the things I have automatically paid from that account?

utterance: Oh well, I'm sorry about this but you have actually to call everyone who has this card and you will have to give them a a new expiration date. The card number will be the same but the the expiration date and the number on the back will be completely different.

utterance: What if there's things need to pull before I get a new card?

utterance: Yeah. You have to call those companies and work it out with them.

utterance: OK. This is just so frustrating.

utterance: Yeah. so let's confirm your address right now cuz I wanna make sure that your card goes to the right place.

utterance: OK.

utterance: well, that's a problem too. So see, I actually moved recently and so the address, I need to change my address with you. do you want my new address or the address you have on file?

utterance: I want a new address.

utterance: OK. So I'm gonna update my new address then.

utterance: OK.

utterance: So my new address is four two six Rock Road Littleton, Nebraska and the zip code is four three two four five.

utterance: OK, ma'am. I've got this down and I will go ahead and change that address for you and I will get your card ordered. Now the card will take anywhere from eight to ten business days to get to you and and business days are gonna be Monday through Friday so we won't count Saturday or Sunday.

utterance: OK.

utterance: But I can come into the bank and withdraw money if I need to?

utterance: Oh, completely. Completely.

utterance: OK.

utterance: Is there anything else I can do for you?

utterance: Well, I do have a couple of things. I want to know is there any other way that I can report if heaven forbid this were to happen again any other way I can report a stolen card rather than waiting you know I found. I figured it out last night. I had to wait till the bank open this morning.

utterance: Is there another way to do that?

utterance: Yes, ma'am. You can go on to Intellibank dot com and on there there's there's descriptions and directions on how to either email or has a phone number that you can call someone and then they will cancel your card for you just like I I just did.

utterance: But I had to wait to call them in the day?

utterance: well they are open until seven p.m. though so they'll open up at at eight a.m. and it will close at at at seven p.m..

utterance: So if it happens in the night, there's really no other way to do it?

utterance: yes, ma'am. You either have have to either email and wait for the morning or or if it's between those times then you can of course come in and go online.

utterance: OK.

utterance: Well, if there's nothing else I can do for you then I will talk to you later. If you have any kind of questions please just call me back.

utterance: All right. Thank you.

utterance: goodbye.