utterance: Thank you for calling Intellibank. My name is Ashley. How may I help you today?

utterance: Hi. Yes ma'am. I'm calling because I'd like to update some of my personal information.

utterance: OK. I will definitely be happy to help you with that. let's get you verified so I can process your request. Can I please have your first and last name?

utterance: My name is Hailey Parker.

utterance: Thank you. And your phone number please?

utterance: Three one five four four four two two three seven.

utterance: Perfect. And your date of birth?

utterance: Four fifteen eighty-nine.

utterance: Thank you. And what is your account number?

utterance: I actually don't have my bank account number with me. But I do have my debit card that's associated with this account.

utterance: OK. Perfect. We can use that. go ahead with that number.

utterance: OK. That's gonna be five three five three four five nine zero two three four eight, one nine six three.

utterance: Perfect. And last verification method you're security question which is your birthplace please?

utterance: Chattanooga Tennessee.

utterance: Thank you. Alright. And what can I update for you today?

utterance: the first thing I needed to update is my email address.

utterance: OK.

utterance: Oh I'm sorry I was jumping ahead of myself.

utterance: No you're OK. All right. Let me get to that screen. OK. So we're gonna update your email address. Let me just delete what we have here. OK. Go ahead with your new email address.

utterance: Yes ma'am. It is Hailey Parker one four three at Gmail dot com.

utterance: Perfect. All right. So just submit this here. OK. So I went ahead and submitted that and the change has been made effective immediately. is there anything else I can help you with?

utterance: while I have you, can I go ahead and update my phone number on file as well?

utterance: Absolutely sure. what is your new phone number? Actually hold on let me get to that section. It's was little bit slow here. OK. All right. Let me just delete this out of here. All right. And what is your new phone number?

utterance: It is three one five four four four nine nine two two.

utterance: OK. Great. Thank you. All right. So your phone number has also been successfully updated and that'll be done immediately. anything else for today?

utterance: I do have one more thing. do you guys have online banking? So that I'm able to make changes in the future for myself if need be.

utterance: OK.

utterance: Yes we do! you can actually there's two different ways. You can go to Intellibank dot com. Or download the Intellibank app through the app store. Create a user name and password. They're gonna ask you for personal and banking information in order to start the account. So make just sure you already have readily available. you can then go to your profile settings which I believe if you click on the menu button that's on the top left corner it should say I'm trying to remember what it is if it's profile or personal account information. Something to that effect. And that's where you can go and update your address, your phone number anything like that that you know would change. all right. And also I don't know if you heard but we have a new travelers card that came out. Have you heard anything about that?

utterance: I've heard about it but I'm haven't really heard any details about it. And I was actually gonna ask for a little more information.

utterance: OK. All right. Well ya. That is one of our new cards it's perfect for the traveler because we have a lot of incentives and cashback promotions for flights. a one the one good thing that's on there too it's got a lot of good things. One of the best things that a lot of people are loving is that we're having a special right now. A special promo for the next six months. for ten percent cashback on all of your gas purchases. And you know with the gas prices being up right now that is a big help. So I can go.

utterance: Oh.

utterance: Definitely.

utterance: Yes. so I can definitely go ahead and either email you the information about the travelers card. or you can go through the app or the website and there's a section in there about like other banking services and offers that we have. And it'll be under that section.

utterance: If you can email that to me, that would be great.

utterance: OK. All right I will send that out right away to that new email address hailey parker one four three at Gmail. All right. And that has been successfully sent. So that should be in your inbox. And is there anything else that I can assist you with today?

utterance: No thank you. I appreciate all of your help.

utterance: You're very welcome. It's been my pleasure. And thank you for calling Intellibank. You enjoy the rest of your day.

utterance: You too thank you.

utterance: Thank you. Bye bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. How may I help you?

speaker_role: Customer

utterance: I have two questions today. One, I need to know where an ATM is near me. And I'm also gonna need to check my account balance today.

utterance: OK, I can certainly help you find an ATM close by you. Lemme get some information from you first so we can confirm your account. And then lemme get some location information and then help you find the right ATM.

utterance: OK.

utterance: OK. So what's your name?

utterance: Crystal Humphrey.

utterance: OK, Crystal. What is your credit card number?

utterance: four four eight five, nine nine five nine four four, two five, nine seven four three.

utterance: OK. And what's your date of birth?

utterance: Ten twenty-three, nineteen eighty-seven.

utterance: All right. And with your bank account number?

utterance: hold on just a minute. Let me pull that up. OK. It's two four three, five eight eight, nine zero one six.

utterance: All right. And for security purposes, what is the name of your first pet?

utterance: Shaggy.

utterance: OK. Thank you very much, Crystal. We got you logged in here. I see that your account is in good standing. let get some geographical location, and see if I can point out some ATMs that are close by you. what is the street address that you are located at?

utterance: seven one two six, North Tucker Boulevard.

utterance: OK. And what city is that in?

utterance: Arlington, Texas.

utterance: In Texas. OK. That's great.

utterance: It's raining over

utterance: Here like crazy.

utterance: Oh, is it? I heard it was going to get some rain today.

utterance: Yeah.

utterance: Yeah!

utterance: It's coming down like cats and dogs out there.

utterance: Oh, man. Do you guys get a lot of rain?

utterance: No, no. We've been waiting on it. Got some pumpkins out there that need some watering.

utterance: Oh, man. Well, yeah. I hope you drive safely and I hope you don't get wet. And you better just watch out for crazy cars out there on the wet roads.

utterance: Yeah.

utterance: Oh, thanks. What about you? Are you having weather?

utterance: we don't. We don't have any weather at all right now.

utterance: Where are you located?

utterance: We are located in the capital.

utterance: Oh, OK.

utterance: Yeah. Right.

utterance: Awesome, OK.

utterance: Well, you have a good day too.

utterance: I appreciate it. Thank you very much. I see that there are several ATMs in your location I'm going to give you some that are close by, and I'll let you know if there's different fees associated with those ATMs.

utterance: OK.

utterance: So there's one just one block away from you at one two three Main Street it's right there. There's no fees and it's the closest one. if you go two blocks down the road to six seven eight Abernathy Boulevard, you'll find an ATM and it's in the Bank of America building. And there will be a three dollar fee for using the ATM. OK.

utterance: OK.

utterance: OK. I do like that one though. I like that area over there.

utterance: OK. So those are two good ATMs. And for your second question, you said you were looking for your account balance. Is that right?

utterance: Mm, yes.

utterance: My checking. Mhm.

utterance: Checking account balance. OK. Well, as of today, it looks like you have one hundred and forty-four dollars and sixty-seven cents in your checking account.

utterance: Excuse me.

utterance: Oh, I'm so sorry.

utterance: I'm so sorry.

utterance: Oh, so sorry. .

utterance: Oh, I understand. can I help you with anything else? Would you like to know what's in your checking your, excuse me, your savings account?

utterance: yes. I have a one of my children's I need to check. It should be listed under mine. He's a co-owner of it. Can you check Jeffreys for me?

utterance: Yes. He has seventeen dollars and thirty-three cents.

utterance: OK. And can I on the the the app. Can I just transfer money from the checking over to savings when I want?

utterance: You sure can. You can do that on the app, or you can call in at any time to try to get that money transferred over.

utterance: OK. Great.

utterance: All right. So I was able to answer your question about the ATMs today. I gave you a good primary and secondary ATM you can go to. And I was able to update you on your checking and savings account balance. And we were able to have a wonderful conversation about the weather as well. Is there anything else that I can help you with today?

utterance: no. I don't think so. I think that's really good. Actually, can I get that address one more time of the second ATM?

utterance: Yes, that's four five seven, Abernathy Boulevard.

utterance: OK. And that's the one located in the Bank of America, correct?

utterance: That's right. That's in the building, and that will come with a three dollar service fee.

utterance: OK. That'll do it. Thank you.

utterance: You're welcome. I will hope you have a wonderful day and please take care in that in that rain you're having.

utterance: Thank you. You too.


utterance: Hello, thank you for calling Intellibank. How can I help you today?

utterance: yes. Hello. I'm Pauline. I'm a customer with you guys and I have an account there. I actually have a checking account and actually, I'm calling to dispute a charge that I see online can can someone help me with that?

utterance: Absolutely. In able for me to be able to look into your account, let me get a few pieces of information from you. May I have your full name?

utterance: yes. My name is Sara, S A R A. Dunning, D U N N I N G.

utterance: OK, Miss Dunning. May I also have your date of birth?

utterance: absolutely. It's oh eight oh seven, nineteen eighty.

utterance: also one last piece of information. May I please have your driver's license number?

utterance: Mm, sure. No problem. It is two one two, oh six oh seven, one three.

utterance: OK, Missus Dunning. I am into your account. I can see everything. so what exactly. First of all, which account are we looking into today?

utterance: it's gonna be my checking account which is you know, tied to my debit card. And it's the one that I use the most and make purchases on So that account is going to be oh seven seven six eight two five.

utterance: OK. Great. I am in that account now. Into your primary checking account. And what exactly can I help you with today on this account?

utterance: OK. So, the deal is is I have a I have a. If you look through if you look through to June twentieth I have a duplicate charge. It's for fourteen dollars and ninety-nine cents to a company called Robux. one of the charges is fine. They charged me twice. And I don't know why they did that, but it's for the same exact thing and I only wanted it once. So basically, they double charged me. And I've gone through them to try to get it cleared up and it's taking a long time. So I just wanna go through my bank and fight it that way cuz I'm fine with paying one of them but I don't want to pay two of them.

utterance: OK. No problem. I see exactly what you're talking about. I see a two charges basically made one minute after each other for fourteen ninety-nine to a company called Roblux, Robux on June twentieth, twenty twenty-one. Is that correct?

utterance: yes. It's it's a company called Robux. So do you have any kids?

utterance: actually, I do not

utterance: Oh, well then, that's why you don't know what Robux are. It's just like the newest thing. It's a video game, but I swear they are addicted. And the game is free. But they get you to buy these things called Robux. And the Robux are basically like money, but who pays it? The adults and the kids get to play it for free and trade their Robux. Well, anyway, I bought it for my kids. And I I told them they could get you know, one like one purchase. And anyway, the company charged me twice. But anyway, that's what the Robux are.

utterance: Oh, wow. I I've never heard of this Robux. And I mean I know kids are loving these video games these days, but you know, they can't make their parents go broke over them I guess.

utterance: you got that right. If it was up to my kids, they would be buying hundreds and thousands of dollars in Robux every month, so I definitely have to keep a like a cap on it, but I can't have the company double charging me either.

utterance: Yeah. I see what you're saying. Wow, that's that's funny. So let's see here. I have got the second charge for fourteen ninety-nine, I have that flagged. That is not going to come out of your account until it gets investigated. And I have all the notes on it saying how you were double charged. They're going to look into it, and it's gonna be wiped off. It's it's gonna stay there for about maybe fourteen business days, just so it can get investigated. And then, it's going to go away. But as of as of this moment, there's a freeze on it. Meaning it's not coming out your account, it's not gonna be taken out. It's just sitting there to be investigated. They're gonna contact this company and they're gonna let them know which if you've already contacted the company, they already know too. But it'll be taken care of in about fourteen business days.

utterance: OK. So is that guaranteed? That like it's it's going to get taken care of? Like it's not like a well maybe maybe it will, maybe it won't type thing? Like I'll pay it once, but I won't pay it twice.

utterance: No, absolutely. We this account comes with a like a a security program. A fraud protection that if you dispute anything we're gonna take care of you. And this one's pretty obvious of what happened. So, you you don't have to worry about it. It's just it has to go through the process. of being looked at, being investigated, and being taken care of. But you will not be charged this additional fourteen ninety-nine. And you it won't come out of your account. It'll it'll stay on there for about fourteen days, but it's gonna go away after that. And you will receive an email letting you know when it's the case is closed and you don't have to worry about it anymore.

utterance: OK. That sounds wonderful. yeah. I have to I guess I'll just have to monitor it more carefully in the future when I buy my kids these these Robux thingies. but OK. No. That that sounds wonderful, thank you.

utterance: Oh, no problem, Mrs. Dunning. Is there anything else I can help you with?

utterance: actually I actually I would like to check my my savings account real quick. I haven't looked at that in a while. Can can you check on that for me real fast, and just tell me what the balance is?

utterance: Absolutely ma'am. Can you just can you just give me one of. You have a security question attached to this account. So in order for me to look into it for you over the phone, can you just please give me your mother's maiden name?

utterance: absolutely. It's Martin, M A R T I N.

utterance: OK, great. I'm in. this account has five hundred and sixty-two dollars as the balance.

utterance: OK, thank you so much. That's pretty much all I needed to know.

utterance: OK. Well if that's all for you today it was a pleasure helping you, and thank you for calling us. And have a great day.

utterance: Thank you. You too. Bye now.


utterance: Welcome to Intellibank. My name is Lisa. How may I help you?

utterance: Yes, I need to change some information on my account.

utterance: OK, you need to update something on your account?

utterance: Yes, I do.

utterance: We can do that for you. Can you give me your first and last name please?

utterance: Sure, S U N N I Bean, B E A N and my birthdate is six thirty eighty-one.

utterance: OK, just a second. Let me pull your account up here.

utterance: Could you repeat your birthday one more time?

utterance: Sure, six thirty eighty-one.

utterance: Thank you.

utterance: And what's your address, please?

utterance: Eighteen thirty-five Rice Boulevard Fairborn, Ohio, four five three two four.

utterance: Alright and your phone number?

utterance: Nine three seven four six three three three eight zero.

utterance: OK and the last thing I need is your email address.

utterance: Is Sunni S U N N I A K N K I E at Gmail dot com.

utterance: OK, and I'm sorry I didn't get your account number so could you provide that please?

utterance: Sure, it's eight five two zero zero one eight.

utterance: OK, give me just a moment to pull all of that up here.

utterance: Thank you.

utterance: Go on get faster.

utterance: All right, and do you know what information you would like me to update today?

utterance: Yes, I need to change my email address.

utterance: OK, let me get back into that part here. All right, and you would like to change it from Sunnihankie at Gmail dot com?

utterance: Yes.

utterance: OK, go ahead with the new address.

utterance: It's S U N N I B E A N at Gmail dot com.

utterance: OK. Alright.

utterance: Alright, I got that updated for you what else can I help you with today?

utterance: I need to know, is there any other way I can update my email address?

utterance: Besides calling the help line?

utterance: Yeah.

utterance: Yes, there's a couple different ways. So, the first way would be to go into the branch and ask a branch teller to update that.

utterance: OK.

utterance: And if you didn't want to go in to the branch you could sign up for online banking and online banking will allow you to update your profile from the website. Do you have that?

utterance: Set up?

utterance: No, I don't.

utterance: OK, are you interested in doing that?

utterance: Yes, I am. Can you tell me the address and everything I need?

utterance: So, you would go to W W W dot Intellibank dot com and you will see an option for online banking right at the top of the page.

utterance: OK.

utterance: So when you click that link there will be an option to sign up.

utterance: OK.

utterance: And you'll need something like your name, your address, definitely your account number and your email address to verify who you are.

utterance: OK.

utterance: And you'll enter all that information and then we will ask you to to make a username and a password for online banking.

utterance: OK.

utterance: And then after that you should be able to log in and see all your information. Your account history, your transactions your address and email address can be updated at that point.

utterance: OK.

utterance: How's that sound?

utterance: That sounds good.

utterance: Is there anything else I can help with today?

utterance: Yeah, can you tell me my checking and savings account balances?

utterance: Sure. So, you gave me your checking account number and the balance on that is three hundred and thirty-five dollars and twenty cents.

utterance: OK.

utterance: If you need your savings account balance I will need you to give me that number.

utterance: OK, it is five nine four zero zero two nine.

utterance: OK, just a minute and let me pull that up for you.

utterance: Thank you.

utterance: I'm trying to think of another question.

utterance: Put me on for a message or I have another call .

utterance: OK.

utterance: Can you hold on a second? I have another call I need to answer real quick.

utterance: Sure, go ahead while I pull up your account.

utterance: Thank you. I'll be just a minute.

utterance: Are you still there?

utterance: Oh yes, I'm here. Are you are you ready for your balance?

utterance: OK. I'm.

utterance: Yes, I am.

utterance: OK, so you have six hundred and fifty dollars and thirty cents in that account.

utterance: OK, can I transfer some money while I have ya on the phone?

utterance: Sure.

utterance: Which way would you like to transfer.

utterance: Transfer two hundred from savings to checking.

utterance: OK, just a moment while I do that for you.

utterance: Thank you.

utterance: Just to verify, you want it come out of your savings and put into your checking?

utterance: Yes.

utterance: OK.

utterance: OK, that's been done for you.

utterance: And what's the updated amount on my checking?

utterance: Five hundred and thirty-five dollars and twenty cents.

utterance: OK.

utterance: Does that sound right?

utterance: Yes, that sounds good.

utterance: OK.

utterance: And would I be able to move money on the online banking when I am there?

utterance: Yes, you can make transfers back and forth. As often as you need to.

utterance: OK.

utterance: And if you have an external account that you would link from another bank, you can also make transfers to that account.

utterance: OK.

utterance: And I think that's about it.

utterance: OK well, have I served all your questions well today?

utterance: Yes, you have.

utterance: Alright well, thank you for calling Sunni. You have a good day.

utterance: You too.

utterance: Thank you.


utterance: Hello. Thank you for calling Intellibank. This is Carl. How may I help you?

utterance: Hi, Carl. How are you?

utterance: I'm doing well. How are you doing?

utterance: not so good.

utterance: what's going on? How can I assist you today?

utterance: So I was on the website and I was gonna pay my credit card and I have noticed that there is a charge from this morning that I have not made, cuz I haven't been out of the house. And, I started looking for my credit card and I don't seem to find it and there's and my driver's license is not. It's just my whole wallet. I just can't seem to find it so I'm kind of suspicious that maybe it got stolen out of my bag or I dropped it, got it lost. So I'm really concerned that there's gonna be more charges coming up.

utterance: OK. well, give me your name.

utterance: Tanya Bishop.

utterance: OK. T A N Y A?

utterance: T A N Y A correct.

utterance: OK.

utterance: And last name Bishop? B I S H O P?

utterance: Yes.

utterance: All right and Tanya your address? I mean your birth date please.

utterance: February fourth nineteen eighty-eight.

utterance: February fourth nineteen eighty-eight. OK and an address for you?

utterance: it is two seventy Silver Cloud Road.

utterance: OK. Two seventy Silver Cloud Road.

utterance: Yup. Heber, Montana.

utterance: OK.

utterance: nine one zero one one.

utterance: All right and what's a good phone number for you just in case we get disconnected.

utterance: area code three oh three three four five nine nine eight seven.

utterance: OK. Three oh three three four five nine nine eight seven?

utterance: Yes.

utterance: All right. So I've got your accounts in here. So I need to ask you a security question. So, what is the what is the name of your first pet?

utterance: sorry. Hold on Oh my gosh. Rocky! There you go. It's and the way I spell it is R O C K I.

utterance: No worries.

utterance: OK. And, what are the last four of your social security number?

utterance: three four one one.

utterance: All right. OK, so that all checks out. OK, so I am opening up your credit card account. I'm assuming it's your your platinum credit card, correct? Not your debit card?

utterance: the platinum card, yes.

utterance: OK.

utterance: do you have your debit card with you too?

utterance: Actually. No that's all in my wallet.

utterance: Or is that gone also?

utterance: And your whole wallet is missing?

utterance: My

utterance: Whole wallet is missing.

utterance: All right.

utterance: So, we're on the credit card now and it's eight one zero zero, the last four. So, go ahead and what is the charge that you're seeing there?

utterance: it's at the grocery store, at at the Kroger.

utterance: OK.

utterance: And it's for eighty-seven dollars something it's what I remember.

utterance: OK. Yes, I'm seeing that charge. And that was today and that was not you?

utterance: No I have not left the house today.

utterance: And there was nobody

utterance: Else that would be using your card. Is that correct? OK. Well, I would suggest we cancel this card and get another one issued to you. we can do that and that will go out and you'll have that in the next two to three days. so I'm going to cancel this card and issue you a a new card with a new number and we will be sending it to two seventy Silver Cloud Road, Heber Montana nine one zero one one, correct?

utterance: Nope.

utterance: OK.

utterance: Correct.

utterance: OK. And the you will need to sign for this card for cuz FedEx or UPS is going to deliver it and you will to need to sign for it. Is that OK? Will you be available or is there another place where we should send it?

utterance: you said two three days?

utterance: Two to three days, correct.

utterance: OK. So, I will be actually at work. can we send it to my office please?

utterance: sure.

utterance: the address is four fifty Main Street.

utterance: OK.

utterance: Heber Montana nine. Same ZIP code nine one zero one one.

utterance: OK. So, we're gonna we're gonna FedEx that to your work address at four fifty Main Street, Heber Montana nine one zero one one?

utterance: Yes, please.

utterance: OK.

utterance: All right. So, we will do that and I'm gonna flag this transaction and a member from our fraud detection team will be calling you shortly.

utterance: OK.

utterance: The and then I'm going to go into your checking account for your debit the account ending two three one one and we will also do the same thing for your debit card. it is not looking. The last charge on this was an Amazon charge for from last week. Is that correct?

utterance: Yes, that is correct.

utterance: OK and it's for forty-six dollars and eleven cents.

utterance: Yes.

utterance: OK. All righty. So there's no new charges on this one. Give me one moment.

utterance: All right. That card has been canceled. So this one will also be sent out in two to three days and I will have that one sent to the four fifty Main Street also.

utterance: Oh, yeah. Yeah, let's do both there please.

utterance: OK.

utterance: And that's Heber Montana nine one zero one one.

utterance: Yup.

utterance: All right. Perfect. All right. and then so somebody from our fraud detection unit will be contacting you shortly. Is there anything else that I can assist you with today?

utterance: No. No, I just Yeah, I'm just glad that there were no more more charges.

utterance: OK. All right. Well if there's nothing else that we can do for you today, thank you for calling and we appreciate you being a customer of Intellibank.

utterance: Thank you so much, Carl.

utterance: All right.

utterance: Bye bye.

utterance: Bye bye.


utterance: Good afternoon, thank you for calling Intel Banking help line service. How may I help you?

utterance: Yes, hey, good afternoon. My name is Natel Jenkins and I was just trying to get information regarding ordering checks from your bank?

utterance: Sure, not a problem Mrs. Jenkins. Are you a customer with us?

utterance: I sure am. I've been banking with you guys since two thousand and and one.

utterance: Well thank you so much, Mrs. Jenkins, can you please provide me with your your date of birth?

utterance: Not a problem. That is ten ten nineteen sixty.

utterance: Thank you so much Mrs. Jenkins, can you also provide me with your account number?

utterance: Well, fortunately, I don't have that in front of me right now. I'll have to go downstairs to my car and go ahead and get that.

utterance: Well actually, Mrs. Jenkins, you can actually just go ahead and give me your last four digits digits of your social.

utterance: OK. Sure, that's fine. I'll go ahead and give you last four digits of my social. I know that off the top of my head.

utterance: OK, Ms. Jenkins. Whenever you're ready.

utterance: Sure, not a problem. Seventy-five twenty-five.

utterance: Oh, thank you so much for providing that information for me Mrs. Jenkins. let me see if I can possibly pull up your account. OK. What exactly did you need help with today, Mrs. Jenkins?

utterance: Well I was trying to see how I can possibly order some checks from your bank? How does that work? Will there be a charge? Or is there how does that work exactly? How much would you charge me to order some checks?

utterance: Well since you are a loyal customer, that's customer with us, and you've been with us since two thousand and one. it will be free of charge, you are a established customer. We won't charge you for that.

utterance: Well that's just great to hear cuz I definitely needed to order some checks to pay some bills, and just it's just good to have in your pocket book, because you never know. Right?

utterance: That is so true, Mrs. Jenkins. That is very very true. Is there anything else I can help you with this evening?

utterance: Well yeah, actually, I was kind of interested in seeing how I can I can't put my finger on it, I believe it's called a transfer, oh yeah, an internal transfer. Can you help me with that?

utterance: We can gladly help you with that, of course.

utterance: Well, before we start will there be a charge? Or how does that work?

utterance: Well, as long as your an established customer, there will be no charge as far as doing an internal transfer with your banking.

utterance: Well that's just fantastic! I am so glad to hear that. Can you please set me up with an internal transfer today?

utterance: That's fine, Mrs. Jenkins. In order for us to do that, we'll just need your account number please.

utterance: Well like I told you earlier ma'am, I didn't have that in front of me, that's in my vehicle. Will I have to go downstairs in my vehicle and get that for you?

utterance: Yes, I apologize. We definitely will need that. Just having the last four digits of your social will not be sufficient enough. Can you please provide me with that?

utterance: you know what, darlin'? That's not a problem, I'll go ahead and go downstairs, I'll get me some exercise anyway.

utterance: Thank you so much for being so accommodating, Mrs. Jenkins.

utterance: And not a problem, darling. Let me go ahead and head down stairs and that'll take me just a couple minutes then I'll be back on the phone.

utterance: Not a problem, Ms. Jenkins, I'll be waiting for you.

utterance: Alright, darling, I'm back.

utterance: Oh, thank you so much Ms. Jenkins. Can you please provide me with your account number?

utterance: Well yeah, I'm gonna go ahead and give you my checking account number. That account number is nine four three seven two nine eight zero.

utterance: Well thank you so much, Mrs. Jenkins, for providing that information for me.

utterance: Not a problem.

utterance: Now you said you wanted to transfer your, you wanted to do an internal transfer. Is that correct?

utterance: That is correct.

utterance: Well in order to us to do that you would have to provide us with either another account number, such as a a savings account or anything of that nature.

utterance: All right. Well I have that in front information in front of me as well. I'll go ahead and give you my savings account number. Are you ready for that?

utterance: Yes I am Mrs. Jenkins. Can you please provide me the digits please.

utterance: I'll greatly happy to do so. It's ninety ninety-one fourteen thirteen twenty-one. Did you get that?

utterance: I sure did, Ms. Jenkins. Thank you so much for providing that information. In order for us to do internal transfer, I'll need to know any transactions made with your we'll start off with your checking account.

utterance: not a problem. I believe yeah there was a transaction when we went to, hmm, where'd we go again? Oh yeah, that was Target, we spent about fifty dollars there. And that was yesterday. Does that do you see that post on our transactions?

utterance: yes we do Ms. Jenkins, yep, fifty dollars at Target. I love that store.

utterance: Oh, who you kidding? I love that store, too, darling. We find so many fun things there for our children to do. It's just a great store to get everything done. And get our Starbucks as well. Our children love iced coffee.

utterance: Yeah, I'm a iced-coffee fanatic as well. Alright, Ms. Jenkins. Thank you for providing that information regarding the transactions on your estate, I apologize, on your checking account. I'll also need to know information regarding your savings account. Can you possibly tell me the last transaction that took place with your savings account that you have with us?

utterance: Yeah, let me sit here and think. yeah there should have been a deposit about fifteen hundred. And that was also on yesterday as well, about the afternoon, about hmm let's say four o'clock, three o'clock?

utterance: OK yes I do see a transaction of a deposit of fifteen hundred. That is correct. Thank you so much for for providing all that information for me Mrs. Jenkins. Now I can get you set up. And what exactly did you want to do today?

utterance: I would like to take money from my savings account and put it into my checking account.

utterance: Not a problem. We would gladly help you to help you I'll be gladly able to help you with that.

utterance: OK so how much can I transfer from one account to another account?

utterance: Well with I bank, no you can go no higher than ten thousand dollars.

utterance: Oh yeah darling, I'm not going to transfer that much money. I just want to transfer four thousand dollars from my savings to go into my checking. Can you do that for me please?

utterance: I would gladly be able to assist you with that, Ms. Jenkins. So just to verify, you would like to move four thousand dollars from your savings account over to you checking. Is that correct?

utterance: That is correct. I would like to move over four thousand dollars.

utterance: Not a problem, Ms. Jenkins. Just hold for a brief moment while I go ahead and take that take that take care of that for you. I apologize.

utterance: Not a problem, I'll be here waiting. Thank you so much.

utterance: Not a problem, Ms. Jenkins. All right, let me get you set up here. OK? Just give me about a few minutes, a brief moment please. Thank you so much. All right Ms. Jenkins it looks like I was able to go ahead and transfer that four thousand dollars for you over to your account. Is anything else that I can help you with?

utterance: Well yeah I was wondering how soon will I have access to that money? Will that take like is that like three business days? you know I'm kind of new new to doing this internal transfer. How does that work?

utterance: Well within twenty-four hours you should have access to that money and it should be posted to your account. Sometimes it can take forty-eight forty-eight hours just depending on what day you do it and the time that you do it. Anything after five will be not it will not post until the next business day. Is that OK?

utterance: That's just fine darling. That's just fine. I just wanted to verify so just in case we have any questions if my husband asks me anything we know how long it will take for the money to be transferred over and to be postdated.

utterance: Thank you so much for explaining that. Not a problem Ms. Jenkins. Is there anything else I can help you with?

utterance: Oh yeah well can you actually give me what is your location? We kind of moved here about two weeks ago. We're kind of new to the area. I know you're kind of you're like located in like in almost fifty states. So we we've been banking with you guys, like I said, for a while. But we would like to know, can you possibly give me the local banking hours at near our our home address?

utterance: Ms. Jenkins, I'd love to definitely gladly be able to help you with that. Can you please provide me with your street address first and we can get you get that taken care of for you.

utterance: Yeah that's not a problem. It's ninety-one forty-one.

utterance: And that's Chariot Circle? All right, thank you so much Ms. Jenkins. Can you provide the city please?

utterance: That's in Green Acres.

utterance: OK and will you provide the state?

utterance: And that's in Florida, darling. Pardon me about that, I apologize.

utterance: That's not a problem Ms. Jenkins, not a problem at all. OK let me go ahead and verify. Guess we see here you have two locations that is near your home.

utterance: Well, you know what, I just need the closest one to my house, so can you just give me the hours for the closest one to my home please?

utterance: Yes, the closest one to your home is about four miles and their hours at that local branch is Monday through Friday. They're open from nine to six. and they are also open on weekends, Saturday and Sunday from ten a.m. to one p.m..

utterance: Well thank you so much for providing that information. I I really appreciate it. Do they have ATMs there? I know some local branches or different branches have different stipulations as far as ATMs can you please provide that for me?

utterance: Not a problem Ms. Jenkins, I'll just take a a quick look. Yes. That local branch, the one I just gave you the hours to. They are open for like I stated the hours, but they they also have ATM services. They have a drive-thru available. And they also have a walk-up.

utterance: Oh OK so how does that walk-up work? Like what do you mean a walk-up ATM? I'm kind of confused. Can you explain that?

utterance: Not a problem, Ms. Jenkins. What you'll need to have in your hand before you walk in to the building is an your ATM card. Or your debit card, anything that's that's validated with our Intel, as long as it says Intel banking, you should be able to enter our building.

utterance: OK so how does it work?

utterance: Well you would have to go ahead and just swipe your card, and the card will actually open the door, and you'll be inside an ATM and there will just security access and it will just close. And no one can come in with you. It's just a one person type ATM access so nobody can follow you inside.

utterance: Well that's just wonderful! Is that open twenty-four hours? Is only open during the business hours?

utterance: That actual ATM, the walk-up one is actually available for twenty-four hours as long, and as well as their drive-thru ATM.

utterance: OK that's wonderful! Can you please give me the address I know you told me the business hours but the address would be great as well just to have it on file.

utterance: Not a problem, Ms. Jenkins. I can definitely give you that. Whenever you're ready. I'll go ahead and provide you with that information.

utterance: Yes darling, I'm ready. Can you go ahead and just give me the address?

utterance: Sure, not a problem. The address for that location near your home is four one nine Pierre-Paul Court Green Acres Florida, three three four six three.

utterance: Oh thank you so much! I'm going to go ahead and have that written down. And you were right, it's right across the street from our local coffee shop. Thank you so much for providing that for me.

utterance: Not a problem, Ms. Jenkins. I'm glad you're able to access that. And find that information. And you are correct there is a local coffee shop in there. And they also have a local UPS store. So it should be easy to find.

utterance: Thank you so much for all your time and all your effort. I am excited to to go ahead and visit you guys one day in person.

utterance: Well thank you so much Ms. Jenkins. I am glad I was able to help. Do you have any other questions?

utterance: no ma'am. You answered everything that I needed help with today. I was able to do my internal service, internal transfer, and I was also able to find the business hours which was great to have. And knowing that you guys are not too far from my home, that's even perfect. So if I do need to go in and talk to a banking representative I am glad I can do that and also have a cup of coffee on my way in.

utterance: Thank you so much.

utterance: Not a problem, Ms. Jenkins. Thank you for calling Intel Banking, you have a great day. If you have any other questions, please free feel please feel free to give us a call back and we'll be gladly to assist you.

utterance: Thank you so much. I appreciate your time.

utterance: Not a problem, Ms. Jenkins. You have a great day.

utterance: You do the same darling. Thank you so much. Bye bye now.

utterance: Bye bye Ms. Jenkins.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim. I need some help with my account today. I would like to actually close it.

utterance: Oh sure. I can definitely help you with that. I just have to ask you a few questions to get into that account. can you please give me your last name and your date of birth?

utterance: Sure. It's Johns. That's J O H N S. And my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much. And your phone number?

utterance: it's seven one seven nine nine three zero eight nine five and my email address is K Johns seven seven seven at Gmail dot com in case if you need it.

utterance: Thank you so much. And just a quick question it's Kim not Kimberly, correct?

utterance: Yes, that's correct.

utterance: OK. Thank you so much. And which account would you like to close?

utterance: my checking account please.

utterance: Sure. And can you please tell me that account number?

utterance: Sure let me see here. I have it right here. It is one one two one zero zero zero five nine four.

utterance: Thank you so much. And what is your

utterance: Oh, I'm

utterance: Sorry. it's Zero five nine five. I'm looking at it and still reading it wrong. So the account number is one one two one zero zero zero five nine five.

utterance: OK. Thank you so much. And what is the reason that you would like to close your account?

utterance: I'm closing the account cuz my my job my company is actually contracting with another bank and they built a bank a branch down in the lobby of our building so it's really just a matter of ease of access. and I think as employees we get some sort of certain perks and stuff like that. So that's why I decided to go with them.

utterance: Well that's awesome. I wish we did something like that and can you tell me what the routing number is to the new account that you'd like me to put the you do want me to transfer this to another account, right?

utterance: Right, yes. transfer the balance left. I. I. What I'm what is the balance that's left in there?

utterance: OK.

utterance: your balance is three thousand five hundred dollars and twenty-two cents.

utterance: OK. Perfect. yes, I'd like to transfer the balance to

utterance: To this new checking account. and I have the routing number and the checking account number for them whenever you're ready.

utterance: OK awesome. I am ready for that routing number first.

utterance: Sure it's zero five five zero nine five seven five I'm sorry. Zero five five zero nine five five seven five.

utterance: OK. Thank you so much. And the account number that we're transferring it to.

utterance: Yes, that is seven zero eight five six four six seven four four.

utterance: All right. Give me just a few moments while I go ahead and process this transaction and get your account closed.

utterance: OK. Thank you so much.

utterance: You're very welcome.

utterance: OK Ms. Johns, I am back. I just wanted to let you know I've sent you out a confirmation of the closure of your checking account with us. And that will also entail the residual balance that was transferred to your new bank account.

utterance: Oh OK. Let me pull up my email and make sure that I got that before I let you go.

utterance: Sure.

utterance: Lemme see here had to turn off the notifications cuz there is you know million notifications coming in for everything email any type of spam coming through the most.

utterance: I go through the same thing on my phone. I know It's very frustrating, especially when you're trying to have a conversation. and you keep getting beeps in the middle of it.

utterance: Right. I just turn I was like turn them all off. I don't wanna know any of the notifications. Just forget about it all. OK I see the email here so perfect. Thank you so much for your help today, I really appreciate it.

utterance: You are very welcome. I just wanted to ask one more thing is there any further information that I can give you about any of our other banking products that we have available?

utterance: no not right now. I may look into it in the future though. Thank you so much.

utterance: You're very welcome and is there anything else that I can do for you today?

utterance: Nope, that's everything. You have yourself a great day.

utterance: Thank you so much Ms. Johns and as a member of the family we would like to tell you that we are very very happy with your loyalty and we hope that you continue to do business with us. Have a nice day.

utterance: Thanks and you too.


utterance: Hi, thanks for calling Intellibank. My name is Lars. How may I help you today?

utterance: Hi Lars. I need to close my savings account. can you help me with that?

utterance: I most certainly can. to get started I just need some information from you. So let's start with your first and last name.

utterance: Of course. My name is Stephany Butler, but my first name is spelled funny.

utterance: Oh, go ahead and spell that out for me Ms. Butler.

utterance: OK, so it's S T E P H A N Y. And then Butler. The last name. That's B U T L E R.

utterance: OK.

utterance: Well that wasn't so bad. Ms. Butler can I have your date of birth please?

utterance: Yeah sure. It's December twentieth nineteen eighty.

utterance: Oh thanks for that.

utterance: Ms. Butler, also need an authenticating ID number from you. such as a drivers license number.

utterance: I have that.

utterance: You have a drivers license number?

utterance: yes.

utterance: OK. What's that number? And also the issue date and the expiration date.

utterance: All right that's gonna be S three one five, five zero three nine three six eight eight zero. And then you said issued number. well it's issued in Florida on December third twenty eighteen. And it expires five twenty-eight, twenty twenty-three.

utterance: OK great. Thanks for that. And what's the account number for the account that you need to close today?

utterance: Oh, let me run down and grab that. I don't have it memorized.

utterance: Oh, sure. Not a problem Ms. Butler, I can hold.

utterance: Oh, thanks. So how long have you worked at the bank?

utterance: Oh. I've been with Intellibank for seven years, and I've enjoyed every minute of it. I love helping our customers.

utterance: Awesome. the account I need to close. I've got the number here now. The number is gonna be eight seven three two three four two one zero nine.

utterance: OK. Well before we can do that I just need to ask you a security question. I see have here here what's your mothers maiden name?

utterance: that's gonna be Ferman.

utterance: OK, great.

utterance: I have the account up. not actually showing it as a checking account and not a savings account like you had mentioned previously.

utterance: Oh. This is Intellibank right?

utterance: yes quick correction. It's actually Intellibank. and your checking account that I'm showing.

utterance: Oh. Sorry.

utterance: Yeah, that's the one I meant. oh yeah. I'm just so tired. And I've had trouble sleeping. Now it's really late and I can't sleep.

utterance: I just wanna get this done.

utterance: Oh well I'm sorry to hear that Ms. Butler. sometimes a glass of warm milk helps me get to bed. It's something my grandma would always tell me to do.

utterance: I'm happy to expedite this request so you can get some rest.

utterance: Thanks. That sounds great.

utterance: no problem.

utterance: Now let's see here. Ms. Butler what's your email address?

utterance: It's Stephy S T E P H Y B at Gmail. Dot com.

utterance: Got it. OK. So that's Stephy. S T E P H Y B at Gmail correct?

utterance: Yes.

utterance: Ms. Butler could I ask you why you're closing this account with us today?

utterance: well, you know I just. I got better terms with this new account from a different bank.

utterance: And that's also a checking account?

utterance: Yes, correct.

utterance: OK. And you'd like me to close your Intellibank checking account and transfer the balance to this different checking account?

utterance: Yes. Yes I would. Thank you.

utterance: Ms. Butler could I please have the routing number for that account?

utterance: Yeah. Sure. I have it right here. It's gonna be four six four four two five eight zero seven.

utterance: OK. Got it. And the account number?

utterance: yeah it's three four three four five eight eight zero. I mean no. Eight eight one.

utterance: OK let me read those numbers back. I have the routing number as four six four, four two five eight zero seven. And then that account number as three four three four five eight eight one. Correct?

utterance: You got it right. Thank you. What's your name again?

utterance: Ms. Butler my name is Lars.

utterance: OK, thank you Lars.

utterance: Oh, my pleasure Ms. Butler. I wanna confirm that this Intellibank checking account balance is one thousand two hundred and forty dollars.

utterance: Yeah that's right.

utterance: OK. And I wanna let you know that the closure will occur in five business days. so that will be, let's see, on the tenth of this month. And right after that the transfer will usually occur twenty-four hours after that.

utterance: Sounds good.

utterance: All right Ms. Butler are there any other questions you have about any other Intellibank products or any services we offer that I might be able to assist you in today?

utterance: Nope. That's it. I'm good.

utterance: OK. Well thank you so much for the time Ms. Butler. And I've got this all taken care of for ya.

utterance: All right. Take care.

utterance: Bye now.


utterance: Good morning, Intellibank. This is Amanda. How may I help you?

utterance: Yes, this is Jennifer Johnston. I have a transaction on my account that I didn't make. I just need to check on that, please.

utterance: OK. Could you give me your full name and your birthdate please so I can look up your account?

utterance: It's Jennifer Johnston, and my birthdate is seven oh nine two thousand and one.

utterance: OK. Do you know your account number, Jennifer?

utterance: Yes. It's eight zero zero zero five six eight two one zero.

utterance: OK. That's eight zero zero zero five six eight two one zero.

utterance: No, I'm sorry. That's the wrong one. It's eight zero zero zero five six eight two one two.

utterance: OK, so eight zero zero zero five six eight two one two.

utterance: Yep.

utterance: OK. Could you provide the answer to the security question? What street did you grow up on?

utterance: Yes. It's Adams Street.

utterance: OK, Jennifer. So, you're wanting to check on a transaction from your account or your credit card today?

utterance: My credit card.

utterance: OK. Do you have your credit card number with you?

utterance: sorry, I don't have it on me right now, but I can go get it. Just give me a minute.

utterance: OK, go ahead. I'll wait.

utterance: OK. I got it now.

utterance: OK. What's the number?

utterance: It's five three four seven one zero eight zero. Seven eight four two zero one four three.

utterance: OK, that's five three four seven one zero eight zero seven eight four two.

utterance: Yep, that's right.

utterance: OK. So, how much is the transaction for that you're calling about today?

utterance: The charge is for two hundred and thirty-four dollars and fifty-seven cents.

utterance: OK. And what was the date of the transaction?

utterance: It was on January fifth.

utterance: OK. And why are you disputing the transaction?

utterance: I don't know what this is for and I don't remember making this transaction.

utterance: OK, well. Give me a second, and I'll take a look at this for you Jennifer.

utterance: OK.

utterance: OK. The only thing that I see is that it shows it's for a company called Webline. Do you know what Webline is or remember this?

utterance: No. I have no idea what Webline is.

utterance: OK. Does anyone else have access to your account that may have made the transaction?

utterance: No, I'm the only one with access to my credit card.

utterance: OK. Do you know if you have any, like, any regular membership fees or subscription fees that may be coming out monthly?

utterance: I don't think so. Does it show that it's a membership fee or a subscription fee?

utterance: OK, give me a second and I'll check on that for you and see if I can find out any information on it.

utterance: OK.

utterance: Have you been very busy today?

utterance: no, for a Friday, it's actually been very slow. OK, Jennifer, it looks like it doesn't show if it was for a subscription or a membership, but it does show that the company is located in San Diego, California. Well, does that have? Do you have any recollection of that now?

utterance: I still have no idea what this would be for.

utterance: OK, well we do have some options for you that you can choose from you may be able to find the company with their name and the San Diego, California online and maybe get a phone number for them to see what this is for. sometimes companies will have a different name on, that comes up under the transaction than what it actually is. if you do find the number, you can call them and see what the transaction is for and the amount. If that doesn't work then you could also request that we do a transaction transaction investigation for you. It can take up to fourteen days. But if they find out that it is an unauthorized transaction, your money can be refunded to you or you could actually call and ask the company, if you find their number, to refund the money, you know, directly from them And the only other option that we really would have for you would be to cancel your credit card. You can report it as lost or stolen if you think someone may have accessed your credit card.

utterance: OK. I think I'd like to start the investigations.

utterance: OK, well no problem. I can get that set up for you today, just keep in mind if you do get a refund from the company themselves, then you would be required to contact us and let us know that as soon as possible.

utterance: OK. I will.

utterance: OK. So, I can get your dispute started for you for the transaction. I'm just gonna go over some of the information with you to verify it first, OK?

utterance: OK.

utterance: OK. All right, Jennifer, the so the dispute is for the transaction made on January fifth twenty twenty-one in the amount of two hundred and thirty-four dollars and fifty-seven cents, to the company Webline. Is this correct?

utterance: Yes, that's correct.

utterance: OK. What I'm gonna do is pass this info on to our investigation team today, and you should hear something back from them regarding this within ten to fourteen days. Is that OK?

utterance: Yep, that's great.

utterance: OK, is there anything else that I can help you with today?

utterance: No, I think that's it. Thank you.

utterance: All right, Jennifer, you have a nice day.

utterance: You too.

utterance: Thank you, bye bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes. I need to get some banking information.

utterance: OK. Let me help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: OK. And, you prefer that I call you Jill or Mrs. Baker?

utterance: It doesn't matter. You can call me Jill or Ms. Baker.

utterance: OK Ms. Baker can you tell me your account number?

utterance: Yeah. So, my account number is three four six zero two nine nine eight and my social it's five six zero two nine zero eight three nine.

utterance: OK. Thank you for that information, Ms. Baker. Can I also get your date of birth?

utterance: Yes. So, my date of birth is March second of nineteen eighty.

utterance: OK. Miss Baker, the account has a security number I'm sorry a security question so could you please tell me the city you were born in?

utterance: Yes. So, I was born in Todson.

utterance: All right. You said Todson, is that correct?

utterance: Yes. It's T O D S O N.

utterance: OK. And, so let me see real quick. So, can you tell me what banking information that you where needing today?

utterance: Yeah. So, I need to find a location that's close to my home.

utterance: OK. Can you confirm your home address for me?

utterance: It's two three zero Hunts Avenue.

utterance: OK. And, can you also give me the city and state and ZIP code as well?

utterance: Yes. Kansas City. It's seven four. I'm sorry. Kansas City, Missouri and it's seven four eight zero two.

utterance: All right. And, are you needing a full service location or just an ATM location?

utterance: I'd like a full service. that means it has a drive-through, correct?

utterance: Yes, that's correct. our branches do have drive-throughs.

utterance: Yeah, then I need a full service then cuz I need a drive-through.

utterance: All right, Jill. Let me check on that for me. Give me a moment to look this up for you.

utterance: OK. So, based on the address that you provided I did find a location here. Do you have a pen and I can provide you with that address?

utterance: Yeah, I have it. Go ahead.

utterance: OK. So, this is a full service branch with a drive-through. And, it's operating at seven three nine Valley Four Drive in Kansas City.

utterance: That's seven three nine Valley Four Drive and the ZIP code is eight three seven nine two.

utterance: OK. And, how late is that location open? Do you know?

utterance: Yeah. So, this location it is open until seven p.m. Monday through Friday for the virtual teller and then ten a.m. till four p.m. on Saturdays.

utterance: And, the virtual teller option for that one would run from two p.m. to four p.m. on Saturdays.

utterance: OK.

utterance: All right. I'm writing this . And, also could you give me a phone number for that branch too?

utterance: Yeah. So, it looks like the direct phone number so it looks like the direct phone number for that location is gonna be eight one nine nine zero nine six four seven three.

utterance: That's eight one nine nine zero nine six four seven three. And, then you can also reach any of our locations by calling our main number at eight one eight eight seven zero eight one six seven seven. That's one eight eight seven zero eight one six seven seven and they will actually give you an automated option to choose a location branch

utterance: that's where you'll just type in the number to the location that you're trying to that you're trying to get a phone number for or be contacted to.

utterance: and that will be number twenty-six. You'll be looking at bank branch number twenty-six. You'll just type that two six into your notepad. I'm sorry into your phone keypad whenever they ask for that.

utterance: OK. So, if I'm depositing cash can I do that through the drive-through? Do do I need to have anything for the teller for that?

utterance: yeah, you can.

utterance: You will just need to use your debit card to access that virtual teller option. It'll work similarly to an ATM.

utterance: You'll put your card into you'll put your card into the machine and then it will ask for your PIN number. Your four digit PIN number for your ATM code.

utterance: and that's what you'll provide in to be connected to a teller.

utterance: OK. While you have my account open can you tell just to make sure that I don't have anything pending to come out right now. I just don't want my account to be over drafted, that's all.

utterance: Yeah. Let me look here.

utterance: Yeah. So, it doesn't look like there is anything pending as of today.

utterance: OK. So, if I deposit these funds they'll be available today too, right?

utterance: Yeah. So, if you're depositing at a bank branch they will be available instantly for you. So, as long as it's cash or it's a check below the amount of five thousand dollars it should be available to you immediately.

utterance: OK. I think I'm going to go ahead and head that way now before they close.

utterance: no problem at all. Was there anything else I could help you today with, Jill?

utterance: No. Actually though, really quick here so I don't need to I don't need to do anything cuz it won't batch till after midnight. So, if I deposit it now and it's after five p.m. it won't batch until after midnight or post to my account until then, right? I mean the check is that I mean the check I wrote. That's what I meant?

utterance: Like the payments I made. Not not the deposit I'm about to make.

utterance: Yeah. Yes, that's correct. So since you're going in after five p.m. most likely nothing will batch until after midnight. So, it probably won't post until tomorrow morning if a check did process. OK?

utterance: Was there anything else I could help you with?

utterance: I don't think so. I think that's everything.

utterance: OK. Well thank you for choosing Intellibank, Miss Baker. You enjoy your day, OK?


utterance: Hello. I'm Erica. Your customer service agent. How may I help you?

utterance: Hello Erica. I would like to see what is the nearest branch is?

utterance: OK. Give me a few seconds to check.

utterance: Actually, I changed my mind. I would like some assistant with updating my personal information please.

utterance: I can certainly help you with that. What is your first and last name Ma'am?

utterance: My first name is Monique and my last name is Gonzales.

utterance: OK. I've got that down. What is your date of birth?

utterance: My date of birth is January nineteen nineteen ninety-five.

utterance: Thank you so much. I need to ask you for an authenticating ID number. What are the last four digits of your social security number?

utterance: The last four digits of my social security number are nine four seven three.

utterance: Thank you so much. I have to ask you a security question in order to verify your identity. Who was your favorite singer as a teenager?

utterance: My favorite singer as a teenager was Madonna.

utterance: All right. Thank you for verifying your identity.

utterance: I know that this is off topic but I just went to a restaurant a few hours ago. Their burgers are amazing. They have a lot of restaurant all over this country. The restaurant is called Whataburger. You should try.

utterance: Oh really? I'll see if there's a Whataburger within my proximity. Thank you for the recommendation.

utterance: No problem.

utterance: What is your credit card number?

utterance: My credit card number is three four nine eight five seven three two nine eight three two seven three zero seven.

utterance: What type of personal information did you want me to update Monica?

utterance: I wanted my street address to be updated. I recently moved to another city.

utterance: No worries. I can help with that. What is your current street address?

utterance: My current street address is three eight six Mason Lane.

utterance: All right. Give me a few moments to make the changes. The changes to your street address have been made. They should be seen within one business day. Is there anything else you'd like me to assist you with?

utterance: Is this helpline it twenty-four seven helpline?

utterance: Odd. This helpline is.

utterance: Oh sorry. I forgot I had another question. Will I get charged for asking a customer service agent to help me?

utterance: No worries. I understand you want your questions answered. Yes. This helpline is a twenty-four seven helpline. No you won't get charged for receiving help from me. In fact most helplines don't charge the people that they help for when it comes to banking services like this. So you don't have to worry about that.

utterance: Thank you for your patience.

utterance: Is there anything else you need help with Monica?

utterance: No that is it. Thank you.

utterance: Thank you so much for choosing Intellibank. Have a nice day Monica.

utterance: Thank you. You too Erica.

utterance: Oh actually there is a promotion that I did want to talk to you about before. Currently we're offering the Traveler's Card to people at a discounted rate of sixty percent. So if you happen to apply for it now you can have this card at fifty dollars. It's a pretty good deal and you could use this for trips such as flying overseas, or it could be for even domestic flights within the United States. Would you like to take advantage of this offer or would you like to advantage of this offer another time?

utterance: I would like to take that advantage but another time because today I need to go to work and I'm being late right now.

utterance: I see. My apologies. I didn't mean to make you late. Therefore I hope you have a nice day and thank you for choosing Intellibank again.

utterance: You too Erica. Have a wonderful day.

utterance: Thank you Monica. Good bye.


utterance: Thank you for calling Intellibank. My name is Daisy, how may I help you?

utterance: Hi Daisy it's actually a really funny story. So my wife sent me out to the house to go get groceries. She gave me four hundred dollars and while I was on my way to the grocery store I I listen to my podcast and it gave me this really hot tip this undeniably good tip. So I decided to go to the track test my love which is a little bit of money. Well you know how that goes. One thing leads to another and I'm out four hundred dollars so I really need cash right now to go get groceries before my wife kills me.

utterance: Sure I can maybe help you with that. Are you thinking you want to go to an ATM or a branch and make a withdrawal?

utterance: I think an ATM will work just fine. I just need something. I just need what's the closest to me.

utterance: Sure and let's just pull open your account one moment Please provide me with your full name and your address.

utterance: Sure, my name is George Emery. I live at one fifty-three Pine Cone Circle in Branson Missouri and my ZIP code is five five five three two four.

utterance: Thank you George. Can you verify your phone number and email for me?

utterance: My phone number is six one two two two nine three nine zero nine and my email is G Emery at Hotmail dot com.

utterance: Thank you George, and what was your mother's maiden name?

utterance: Smith.

utterance: And verify your account number for me.

utterance: sure let me just find it in my phone. OK. I have it here. It's zero zero one six three nine two two one seven.

utterance: OK you said you weren't exactly sure what is near you. Do you want me to look according to your home address or is there a different address that you're that you know nearby?

utterance: the closest address I know is nine two one Prancer Lane.

utterance: Nine twenty-one Prancer Lane. Stakes Race track.

utterance: Yes.

utterance: OK it looks like I am showing two ATMs that are run by Intellibank near you and then one non Intellibank. So I've got two twenty-eight Laverne Court is an Intellibank machine and four ninety-six Macintosh Street which is in the Super America around the corner from you. Those are both Intellibank machines and then a non Intellibank location is seven forty-nine Hope Avenue. That location will be subject to a four dollar non-refundable transaction fee.

utterance: OK is is there a branch nearby?

utterance: There is a branch located near you. It's at one sixty seven Pittsburgh Way however it doesn't look like that's gonna work for you cuz the lobby closed at five and the drive-through closed at six and it's six eleven right now sir so unfortunately that's not gonna work. Your ATM does have a four hundred dollar daily limit so if four hundred is what you're looking to cover that should still be all right.

utterance: Yeah that works for me.

utterance: OK and so you've got that. Do you have any other questions or concerns?

utterance: yeah could you repeat the address of the ATM for me?

utterance: Yeah the two Intellibank locations? Two twenty-eight Laverne Court and four ninety-six Macintosh Street.

utterance: and could you really quickly just confirm my balance for me right now?

utterance: Absolutely. One moment while I get back to that screen.

utterance: Yeah no problem.

utterance: OK I've got your checking account balance here. It's one thousand seven hundred and thirty-two dollars and twenty-eight cents and it doesn't appear that there is anything posted since last week so that will be your current balance with nothing outstanding.

utterance: And do you have. Can you see my the balance of my savings account too?

utterance: I can, one moment. Will you just confirm that account number for me please?

utterance: Sure it's zero zero one six three nine three three one eight.

utterance: Zero zero one six three nine three three one eight?

utterance: Yep.

utterance: That didn't retrieve an account number. Can you give it to me one more time?

utterance: It's zero zero one six three nine three three one eight.

utterance: Thank you. Yeah your savings account balance has four hundred dollars even.

utterance: OK sounds good.

utterance: All right. Is there anything else I can help you with today George?

utterance: No that'll be all.

utterance: OK you have a great day and thank you for calling Intellibank.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Pat speaking. Who do I have the pleasure of speaking with?

utterance: my name is Keelie Walls.

utterance: Hey Ms. Walls. What can I do for you?

utterance: OK so, there's something off on my account balance. Like it is way less than it should be and I I can't figure out why, and I I couldn't get into my my mobile app. so I I that's why I'm calling. I just gotta figure out what's wrong with the account.

utterance: OK, and what is your date of birth?

utterance: it is five seven seventy-four.

utterance: And what's the account number that you're inquiring about?

utterance: I can't get into my account, and I don't remember what it is.

utterance: OK. Do you have your license that you opened your account with on you?

utterance: I do.

utterance: And what state is that issued by?

utterance: Missouri.

utterance: And the number?

utterance: Five seven four three two zero six seven eight.

utterance: And what is your high school mascot?

utterance: it's a T-Rex.

utterance: A T-Rex. I've never heard of a high school having a T-Rex. That's kinda awesome.

utterance: It is. We grab a lot.

utterance: Kinda hard to play football with a T-Rex though, huh?

utterance: Oh our mascot was so lively.

utterance: All right, so you said it sounds like your account balance is off right?

utterance: Yes.

utterance: I had the balance is four hundred fifty-three dollars and twenty-two cents.

utterance: Oh gosh, it should be at least about two hundred dollars more.

utterance: All right, let me look at your recent transactions here.

utterance: OK.

utterance: I'm showing a purchase on Amazon dot com two days ago for a hundred dollars and twenty-eight cents.

utterance: Yeah, OK. Two days ago, yes. I made that purchase.

utterance: And then I am showing a purchase for Sprint dot com for two-hundred thirty-eight dollars and twenty-five cents.

utterance: OK I don't use Sprint, I use Verizon Wireless. I don't do business with Sprint.

utterance: All right. So, is there anybody else that has access to your account that would have used Sprint?

utterance: Purchased something from Sprint?

utterance: No. I mean I only have the one debit card, and I'm the only person listed on the account. I mean shoot. I don't even have a boyfriend. No kids.

utterance: Yeah, I'm not. So this wouldn't be your subscription fee or something that you signed up for with Sprint?

utterance: No, I don't do any business with Sprint.

utterance: Have you tried contacting them?

utterance: Well, I didn't even know it was on there because I haven't been able to get into my mobile app.

utterance: OK. Well I can launch a dispute for you on for that charge. there will need to be an investigation done. It can take up to thirty days.

utterance: that's fine.

utterance: And in the meantime we will credit the account for you for for that amount. would you like to put a protection on your account for to protect from further fraudulent transactions?

utterance: yes.

utterance: We can lock the card.

utterance: I would like to go ahead. Can we can we lock that? Can we go ahead and just send me a new card because I'm thinking somehow. I mean I've got I've got the card on my person, but I'm unable to use my I couldn't use my card or credentials to get into to my app, and I had that stuff saved so I'm thinking that somehow someone got my password or something.

utterance: OK so I'm gonna cancel this debit card.

utterance: OK.

utterance: Ending in four two two oh.

utterance: All right.

utterance: And I'm gonna issue you another one. It's gonna take about three to five business days to get there.

utterance: OK that that works.

utterance: And then you'll need to go into the local branch or call the number on the back and set up a pin.

utterance: All right.

utterance: Once you receive that and our investigation team will be in contact with you. And I would also encourage you to reach out to Sprint and just make sure that that's not something for some other name.

utterance: yeah I definitely I will definitely do that.

utterance: If at the end of the investigation it's found that you did make that charge, though, we will be debiting that amount back from your account.

utterance: Oh obviously, no problem. so what do I do to go ahead and be able to access my my app or the website again? Cuz I think that's where my problem started.

utterance: OK maybe you just need to reset your password. Can you go onto Intellibank dot com for me?

utterance: yes.

utterance: You see you see where it says login?

utterance: OK.

utterance: hold on. Just a second. OK yeah, I'm here.

utterance: All right, put in your email address that you have associated with the account.

utterance: OK.

utterance: And then you see where it says forgot password?

utterance: Yes.

utterance: Click that.

utterance: All right.

utterance: And it's gonna email you a temporary password and follow directions that are on the email that that that's sent to you.

utterance: Oh OK we've got a problem. It just came back saying that that that email isn't associated with with an account. So what do I need to do now?

utterance: What email do you have?

utterance: it is little princess nineteen seventy-four at Gmail dot com.

utterance: Oh I see what it is here. We had the Gmail the A and the I transposed so I fix that for you here on our end.

utterance: OK.

utterance: Try that again for me.

utterance: OK. OK I didn't get the error message and hold on. I got the email.

utterance: Perfect. Just follow the instructions and it will help help you set up the access to it. Is there anything else I can help you with?

utterance: I don't think so. I guess I'm gonna do what my boyfriend told me to do. Oh I don't have a boyfriend, that's right cuz he broke up with me.

utterance: I'm so sorry to hear that.

utterance: Yeah. Oh my gosh, maybe he's the one who got into my account.

utterance: Well that's something the investigation will look to see.

utterance: And our investigator will be in contact with you. Is the best number to reach you at the three three four five five five one two five two?

utterance: yes.

utterance: All right and we have your email here, so keep an eye on your email and they will either reach out to you by phone. If they can't get you that way, they will email you with a request to call in.

utterance: All right. I appreciate it so much.

utterance: All right. Is there anything else I can help you with?

utterance: No, that's it.

utterance: All right. We appreciate your business. You have a good day.

utterance: You too.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Jennifer. How may I help you today?

utterance: Yes. I'd like to update my checking account information. Please.

utterance: Alright. Not a problem. I can certainly help you with that. May I please have your name and date of birth?

utterance: OK. My name is Kimberly Jones. My birth date's twelve twenty five nineteen eighty two.

utterance: Alright. And do you have the authenticating ID?

utterance: Yes I do. Its J dash four hundred dash one eight one. Oh no wait a minute. I'm sorry. I said it backwards. Its J dash four hundred dash eight one one dash five zero six one.

utterance: Thank you so much or that. And do you have. it looks like we have a security question on file as well. Its what street did you grow up on?

utterance: I grew up on Bovard avenue.

utterance: Perfect. And do you have the account or the credit card number?

utterance: Yes. I have the account number. Its two five. Two six. Nine five. Zero one three.

utterance: Alright. Thank you so much for that Kimberly. I went ahead and pulled up the account. and what information would you like to update today?

utterance: my email address. And my phone number.

utterance: OK. I can definitely help you with that. Let's start with the email address. What's the new email address you'd like us to use?

utterance: OK. Kimberly Jones the number twelve at G mail dot COM.

utterance: Alright. So we have Kimberly Jones twelve at Gmail dot com. Is that correct?

utterance: Yes it is.

utterance: Alright. Perfect. So I went ahead and changed that for you. And then you said you'd also like for us to update the phone number. Is that correct?

utterance: Yes mam.

utterance: Alright. What's the new phone number you'd like us to change?

utterance: It's one nine one. Four seven nine. One one two zero.

utterance: Alright. Perfect. So, I went ahead and changed that for you as well, Kimberly. And would you like information on our online banking? that way in the future, you can go ahead and conveniently update your personal information.

utterance: Yes. I'd really appreciate that. Thank you.

utterance: Not a problem. It's really easy. You'll just go to our website Intellibank dot COM. Go ahead and create an online banking ID. Log in to your account. Then you'll just go over to the settings. And then you can view your personal information. And you can go ahead and update it from there. That way it saves you the hassle of having to call in and wait on hold in case we're busy.

utterance: Oh that's great. At least I know now I don't have to call in.

utterance: Yes. Perfect. It makes it so much easier. Especially if you need to change it right in a pinch.

utterance: Oh great. Thank you. Now, one other thing. I would like to close my account. Can you tell me how I can go about doing that?

utterance: Oh definitely. I can assist you with that. I just need to verify the information on the account. Can you give me the name on the account please?

utterance: Kimberly Jones.

utterance: And the date of birth?

utterance: twelve twenty five, nineteen eighty two.

utterance: And what is the authenticating ID on the account?

utterance: It's J dash four hundred dash eight one one dash five zero six one.

utterance: Perfect. And it looks like we have the security question on file of what street did you grow up on?

utterance: Bravard Avenue.

utterance: Thank you. And do you have the account number handy that you would like us to close?

utterance: Yes. It's two five. Two six. Nine five. Zero one three.

utterance: All right. I have it pulled up right here. And what is the reason for the closure today?

utterance: I'm planning on moving out of town. to to another state.

utterance: OK. Not a problem. We can definitely get this closed for you. And then do you have a new deposit account that you would like us to transfer the funds over to?

utterance: Not at this time.

utterance: Are you sure, are, that you don't want to go ahead and transfer it over to a new bank account?

utterance: Well I'm setting up account now. I can give you the information if you'd like. I didn't know that you could do this for me?

utterance: Yes. We most definitely can set up a, a transfer over to your new account. all we would need for that is the, the deposit routing number, the account number, and the account type that you would like us to transfer.

utterance: OK. Well it will be a checking account. And I can give you the routing number.

utterance: OK. Go ahead with the deposit routing number.

utterance: Seven five zero. One one. Four three. Five six.

utterance: OK. And then what's that deposit account number?

utterance: OK. Its zero zero. One two. Three two. Six five. Nine nine.

utterance: Alright. Perfect. So I went ahead and I've set this up for the account to close. And then the money that's in the account to transfer over. And let me just confirm with you the residual balance that we have on file.

utterance: OK.

utterance: It's going to be two hundred fifty four dollars and ninety three cents.

utterance: Oh my goodness. I didn't know my funds were that low.

utterance: Not a problem. I just want to let you know so you know what to expect into your new account. and once we go ahead and initiate this today, the transaction will occur within twenty four hours. Once that transaction occurs then it will trigger our system to go ahead and close the account. And that will occur within forty eight to seventy two hours.

utterance: Oh great. Thank you so much.

utterance: Oh not a problem. I'm happy to assist you today. Was there any information that you would like on any of our other banking products today?

utterance: No. Not at this time.

utterance: Alright. Is there anything else that I can do for you today?

utterance: No mam. I, you've done, done enough. I appreciate it.

utterance: Alright. Well, I just want to say, thank you so much for being a valued customer of Intellibank. You have a wonderful day.

utterance: You too. Thank you.

utterance: Thank you. Bye bye.


utterance: Hello and thank you for calling Intellibank. My name is Sarah. How may I help you?

utterance: Hello. Is this Intel Bank?

utterance: this is Intellibank.

utterance: What can I do for you?

utterance: OK. I need to complete a wire transfer to send money to my son.

utterance: I have two sons and one of them is getting married so I will try to send the one is getting married two thousand dollars so that he can pay for the vow.

utterance: They have a very nice building that looks over the ocean. I'm so excited about the wedding but I need to send them the money.

utterance: Oh OK. That sounds lovely.

utterance: Can I have your first and last name and your date of birth, please?

utterance: OK. My name is Sam Dean and my birthday is February the third nineteen eighty-four.

utterance: OK. Thank you and your account number, please.

utterance: Three eight five six nine two four two.

utterance: OK. Thank you.

utterance: And for your security question. What is the name of the street you grew up on?

utterance: Third Avenue.

utterance: OK. Perfect.

utterance: So for the bill payment, we can do an internal transfer.

utterance: There is a fee of five hundred or five dollars, I'm sorry. There's a five dollar fee for the transfer and it will allow you to transfer from your account from one account to another.

utterance: Would you like to do this?

utterance: Yes, please. Also, can you tell me my last transaction?

utterance: Oh, yes. One second. Let's wrap up the transfer first and then we can discuss the last transaction. Is that OK?

utterance: Yes, thank you.

utterance: OK. So what is the account number you would like to withdraw from?

utterance: Three eight five six nine two four two.

utterance: OK. Thank you. And the account you would like to pay for including the routing number.

utterance: OK. The routing number is nine four six four three nine four five six. Account number eight six four three eight six five.

utterance: OK. Thank you and is this a domestic or an internal transfer?

utterance: Domestic.

utterance: Domestic.

utterance: OK and can I have the recipient's first and last name?

utterance: Leonard Lane.

utterance: OK and the amount of the transfer.

utterance: Twenty-five hundred dollars. I guess he can buy himself something nice.

utterance: OK. How nice.

utterance: All right. Plus that five dollar transfer fee that I mentioned, your total is gonna be two thousand five hundred and five dollars.

utterance: OK.

utterance: All right. So your transfer is complete.

utterance: You have an account balance of five thousand dollars.

utterance: Is there an another way to complete an internal transaction other than calling in?

utterance: I'm sorry. An internal?

utterance: Transfer.

utterance: Oh, an internal transfer.

utterance: Yes. You can do a wire transfer or an internal transfer online with our online banking.

utterance: would you like for me to help you with that?

utterance: Yes.

utterance: OK. No problem. So once you go on on our website, Intellibank dot com you will look for the online banking link. do you have your login and your password information?

utterance: Yes. I do.

utterance: OK. So you just type in your login information.

utterance: and on the online banking tool, once you login, it will have different services from you to choose from.

utterance: you will be able to choose wire transfers but you can also you can also switch from your savings account to your checking account. It transfers that way. You can send money and pay bills as well.

utterance: OK.

utterance: I have once question about that. Like will I be able to link my online banking up to like a Cash App card, of anything of that nature?

utterance: yes. There is an option to link your account to your Cash App card. You will just need your your routing number and your account number for the account.

utterance: Yes but will there be any fees of transactions when I do anything like that?

utterance: Oh you mean like if you transfer let say from your Cash App card to your bank account or vice-versa, would there be any fees? there is no fees associated with that. No, sir.

utterance: Oh. Thank you.

utterance: OK. Was there any. So I did get transfer complete. we checked your account. Was there anything else that I can do for you?

utterance: No, ma'am. Thank you. That will be it for today.

utterance: All right. Thank you for calling Intellibank. My name is Sarah. Have a great day.


utterance: Thank you for calling Intellibank. We value customers. This is Brenda. How may I help you?

utterance: Yeah, I'm trying to find and locate a new banking branch. I've moved.

utterance: OK, let me help you find that. What. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: It doesn't matter. You can call me Jill.

utterance: OK. So, you're saying you recently moved, and you're wanting to find a new bank location. Is that correct?

utterance: Yes, that's right.

utterance: OK. And what is your new home address, Jill?

utterance: so my new address is three zero seven North Maynard Road in Kansas City.

utterance: OK. Thank you, Jill. Can you also tell me what the ZIP code is?

utterance: yeah. Can you give me just one second? I need to look it up. I'm gonna have to go through this paperwork here and see if I can find it.

utterance: That's no problem, Jill! You just take your time, OK?

utterance: OK. actually, I did find it. Six five one zero eight.

utterance: OK. And are you wanting to find a location close to your home or to an office?

utterance: can you give a location close to my home and my office? Could I get both please?

utterance: Yeah, I can do that for you. Let me see what I can find next to your office first. I'm sorry, next to your home first. Give me one second, OK? are you looking for a full-service banking opportunity?

utterance: Yeah, so I need a bank that has everything please.

utterance: OK, let's search here for you. So, I have found a couple of options for you. let me see. Just to narrow it down, Jill, can you tell me are you looking for a bank with later hours? We have some locations that are open till five p.m., and then we have some locations that have drive-through hours or virtual teller hours open until seven p.m.. Would one of those interest you more or or do you not have a preference?

utterance: for the one closer to my home, I'd really like it to be open a little later if possible.

utterance: OK. So let's find one with a seven p.m. virtual teller option for you from your home. Let's do some looking here. OK.

utterance: Do you live in the Kansas City area?

utterance: Yes, I'm also from Kansas City.

utterance: So do you know a place where there's some good live music around here?

utterance: Like what kind of music are you looking for? Cuz Kansas City has a couple great options.

utterance: we have pretty eclectic taste, I guess. So really anything. just. Like a little bit of a music vibe, if that makes sense.

utterance: Yeah! so we have the jazz district at eighteenth And Vine, and they have a lot of jazz shows that they do down there. Or we have Westport area. and they host a lot of live and local bands. so it kinda really just depends on your preference.

utterance: So are both of these locations downtown?

utterance: Yeah, so eighteenth And Vine is in the heart of downtown, but Westport is Westport is a little further south. there are some other great concert options in other areas over the city, too. And then there's some obviously over state lines, too.

utterance: So are these like bigger venues, or they're like little dive balls?

utterance: so the ones I mentioned, the the Vine and the Westport, those are mostly small bars with outdoor venues. But we do have like some larger things downtown like the Sprint Center. And then there's the Kansas City Power and Light District in the heart of the city, too. Those are both a lot larger venues and hold bigger concert and events.

utterance: OK. Well, what. For now, we think mainly we just want to go grab a drink and listen to some live music. Not really anything too big, I guess.

utterance: Yeah, I'd probably check out the jazz district or Westport if you're looking to just for like a more relaxed night at music.

utterance: OK, thank you. I appreciate that. We'll check that out then.

utterance: No problem, Jill! So, I did find a location that was close to your home. Let me know when you're ready, and I'll give that address to you.

utterance: OK, I'm ready.

utterance: OK. So, the the address I found close to your home is just one point six miles from your home. It's a full-service location with a virtual teller drive-through open until seven p.m.. And that address is six five six seven Hudson drive. Is six five six seven Hudson Drive. And that's Kansas City.

utterance: I know that! That's that's really really close. Thank you! Do you have one by my work by any chance?

utterance: Yeah, let me look up that one for you. What is your work address?

utterance: It's three zero nine eight Rock Hill Road in Kansas wait!

utterance: Oh! Yeah, that's right. OK, so that's three zero nine eight Rock Hill. No, wait! I'm sorry I'm sorry! I said that wrong. It's three nine zero eight Rock Hill, Kansas City, Missouri.

utterance: OK. So, it's three nine zero eight Rock Hill Road, Kansas City, Missouri. Is that correct?

utterance: Yes, that's right. Three nine zero.

utterance: OK. So let me see what I can find near you. And you said this location doesn't have to have the later hours either, correct?

utterance: Yes. On this one, it doesn't matter. It can stay till five. That's fine with me.

utterance: All right. So let me see what I can find here. So I do see a location that's about four blocks from your your office, and that address is two one zero eight Montel Road. It's two one zero eight Montel Road in Kansas City, and it's in the Carter Business building.

utterance: I know exactly where that's at. That's really close to my office actually. Actually go for meetings there quite often.

utterance: Well then that that one's perfect then! was there anything else I could do for you today? I've got those two addresses for the home and the and the office one for you. Was there anything else I might be able to help you with before I disconnect today?

utterance: no. I don't think so. I appreciate it.

utterance: All right, Jill. Well, thank you for calling Intellibank! You have a great day, OK?