utterance: Hello this is Rodger from Intellibank, how may I help you today?

utterance: Yeah I need help finding a ATM close the closest one if that's possible to me.

utterance: OK, that's not a problem. Can I get your first and last name?

utterance: Rashonda Jackson.

utterance: OK Miss Jackson, can I get your date of birth?

utterance: June thirtieth two thousand and one.

utterance: Thank you so much ma'am. And can I get your street address and city?

utterance: Yes. three nine six Taylor street and the city is Columbia.

utterance: And can I get your ZIP the zipcode?

utterance: Yes. My zipcode is two nine zero zero. And my state is South Carolina.

utterance: Thank you.

utterance: OK, just give me a couple seconds while while I upload everything to find the nearest ATM.

utterance: Yes ma'am I found the nearest ATM ATM beside you. let me know when you're ready so that maybe you can write it down maybe you can save it onto your phone. I found the address.

utterance: OK. I'm ready.

utterance: It's it is the address would be seven nine five.

utterance: You said seven five five?

utterance: No ma'am it's seven nine five.

utterance: OK.

utterance: Wheelcreek road. Wheelcreek Road. Wheelcreek is spelled W H E E L And creek is spelled C R E E K.

utterance: Sorry sir can you repeat that you you was going a bit fast.

utterance: Oh I'm so sorry about that ma'am. Yes ma'am. Wheel is spelled W H E E L.

utterance: OK.

utterance: And creek would be spelled C R E E K.

utterance: C R E E K.

utterance: Yes ma'am and it's road.

utterance: OK.

utterance: Yes ma'am that is the closest one I found to you, given the address you gave me that you gave to me and it would be eleven minutes away.

utterance: Yes, does this one accept cash deposits?

utterance: OK, let me see Yes they does accept cash deposits, however I'm glad that you asked for a little bit of extra information. Right now the deposit system is down, so I'm going to find the next nearest one one that's nearest to nearest to your location.

utterance: Wow, OK it is too far away cause I can't drive that far out.

utterance: No ma'am we have multiple ATMs around the United States so this one shouldn't be too far away. I'm just gonna look that up for you right quick OK?

utterance: All right.

utterance: OK, so I found one that was the second closest one to you, and that was actually thirteen minutes away is that fine with you?

utterance: it's it's OK.

utterance: OK. OK, so let me know whenever you're read to write down the address for that one ma'am.

utterance: I'm ready.

utterance: OK. That the address is six four three.

utterance: OK.

utterance: Shawshanky and Shawshanky would be spelled S H A W S H A N K Y road.

utterance: OK, so it's S H A S H A A N K Y.

utterance: No ma'am. Let me respell that for you it's S H A S A S H A N K Y.

utterance: Oh, OK it's not two A's all right.

utterance: No ma'am. No ma'am it's not two A's for that one. and there's also multiple ones but that gets out a little bit farther I think the the third one that's close to you is about eighteen minutes away would you want that one? Just in case.

utterance: This one seems to be good. I was just does does this have any fees? Like per dollar amount is there a certain amount that they're gonna ask for?

utterance: no ma'am it doesn't have any fees. however it does of course well rule of thumb for all of our ATMs is that you can make a maximum of three deposits per day. Their this deposit system and withdrawal system is up. The first one that I gave you that was eleven minutes away that it is telling me through the system that they're working on that one so that can be up if not today maybe sometime tomorrow or sometime this week. You can visit that the bank and they will let you know. when that ATM in specific is up and standing. But as I said for the one I gave you that was thirteen minutes away yeah you can make the three deposits again per day the withdrawal limit I I believe it's well actually it says it right here it's one thousand dollars. is there anything else that I can do for you today ma'am?

utterance: no thank you.

utterance: Thank you so much for calling us here at Intellibank, we're open twenty-four seven Monday through Friday have a good day.

utterance: You too.

utterance: Bye, bye.


speaker_role: Agent

utterance: Hello, thank you for calling Intellibank. My name is Lesley. How can I help you today?

speaker_role: Customer

utterance: yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.

utterance: Can you can you help me?

utterance: Oh yes sir, I sure can. I can give you a list of local ATMs, that way you can just go and get cash for your current transaction. Would that be OK with you?

utterance: Yes.

utterance: All right sir. before I can handle your request could you give me a little bit of information please?

utterance: Yes.

utterance: Could I get your first and last name?

utterance: Yeah, my first name Dale, last name Walker.

utterance: All right Mister Walker. I'm gonna need a little bit of information about the location you're currently calling from.

utterance: OK.

utterance: Could you give me that street address please?

utterance: yes, could you hold on please. let me try to find that.

utterance: Oh, OK I got it. It's sixteen North ten Oak Street Chicago Illinois. ZIP code six oh six five four five.

utterance: All right sir. You said sixteen North ten Oak Street?

utterance: Yes.

utterance: Chicago Illinois?

utterance: Yes.

utterance: And that ZIP was six zero six four five?

utterance: Yes that would be it.

utterance: All right sir, give me just one moment while I look up a few local ATMs.

utterance: OK.

utterance: All right.

utterance: All right sir. It looks like we do have a few ATMs close by that address. We have actually have two that look like they're in walking distance from that gas station.

utterance: OK.

utterance: And then we have three that's gonna take a little bit of driving to get to but they're within within less than a mile.

utterance: OK, could you start with the closest one first?

utterance: Yes sir. That first one is gonna be at nineteen Mason Avenue.

utterance: All right.

utterance: And that one is a twenty-four hour ATM.

utterance: OK.

utterance: The next one I have on file here is at four Columbia Court.

utterance: Four Columbia. You said Columbia Court?

utterance: Columbia. C O L U M B I A.

utterance: Thank you.

utterance: That one is not a twenty-four hour ATM, that's actually within the lobby of one of our branches. So that actually shuts down around ten p.m..

utterance: All right. .

utterance: All right sir. And the next three are gonna be a little bit of a drive.

utterance: Oh. OK.

utterance: The first one's at nine oh nine Garnet Street.

utterance: All right. Nine oh nine Garnet Street.

utterance: Yes sir. That's half a mile away.

utterance: All right.

utterance: The hours for that one are twenty-four.

utterance: All right, twenty-four.

utterance: Yes sir.

utterance: All right.

utterance: And this next one is at thirty-six East Bear Hill Street.

utterance: That one has a drive up ATM.

utterance: All right. OK. You say Bear Street?

utterance: Yes sir, Bear. B E A R.

utterance: OK. And this last one here is at eight six seven Riverside Avenue.

utterance: All right. Riverside Avenue.

utterance: Yes sir.

utterance: All right.

utterance: That one is a a mile away from your location though.

utterance: OK. And I asked you a question, is there a fee for any of these transactions?

utterance: No sir. There are no fees for our local branch transactions. It does look like we have a branch available at a different banking location.

utterance: Is that closer?

utterance: yes sir, it is a little bit closer to you. That one's within walking distance.

utterance: All right. Let me get that one please.

utterance: OK

utterance: Sir. there is a fee they normally charge when you do a debit through a different ATM that's not with our branch.

utterance: OK.

utterance: It can be anywhere from two to five dollars I believe.

utterance: All right.

utterance: OK. So this location is at one nine five North Barley. B A R L E Y Avenue.

utterance: All right.

utterance: All right. I got that.

utterance: Got that.

utterance: All right sir. And that location is actually twenty-four hours.

utterance: OK. Thank you. Thank you very mu~. So is it cool there in your part of town, or is it just OK there?

utterance: Al~

utterance: it's actually pretty good, right now we've been pretty sunny, no clouds and no rain. So working on that good fall weather.

utterance: That is lovely.

utterance: That's lovely.

utterance: That's great sir. I hope you'll be able to get to those ATMs in time, get your transactions squared away. Is there anything else I can help you with?

utterance: That's about it. you helped me very very much. Lesley you said?

utterance: Yes sir, name is Lesley.

utterance: All

utterance: Right. Thank you Lesley.

utterance: Thank you so much Mister Walker. Have a great rest of your day.

utterance: You too there.

utterance: Thank you. Bye bye.


utterance: Good morning. Thank you for calling Intellibank. My name is Lisa. How may I help you today?

utterance: Hi. Is this the bank that offers that traveler's card?

utterance: That I saw on television?

utterance: We do offer a traveler's credit card. Yes sir. Would you like to apply for that today?

utterance: Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.

utterance: Oh, I'd be more than happy to help you with that. What type of account would you like to open?

utterance: checking and savings.

utterance: Checking and savings. All right.

utterance: Yeah.

utterance: Let's let me get you to please I need your name, first and last name.

utterance: it's Daniel Corson.

utterance: C O R S O N.

utterance: Thank you, Daniel.

utterance: And your address, please?

utterance: OK. Well I have two different addresses right now, because I just moved. So the one on my drivers license is forty-three seventeen Perry Street.

utterance: OK.

utterance: but the, the address I just moved into is ten seventy-five Deer Cove Avenue.

utterance: And that's Midlands, Texas. And the ZIP code is seven nine seven five six.

utterance: Which would you consider your permanent address?

utterance: Well yes the, the new address is the permanent one. So ten seven five Deer Cove Avenue.

utterance: OK. Are you receiving permanent mail there yet?

utterance: Yes.

utterance: OK. Great. And your telephone number, please?

utterance: its four three two eight nine four one nine six six.

utterance: Thank you.

utterance: Let me read that back to you. Daniel Corson, one zero seven five Deer Cove Drive.

utterance: Midlands, Texas, seven nine seven five six. Is that correct?

utterance: Yes it is.

utterance: Telephone number four three two, eight nine four, one nine six six. Is that correct?

utterance: Yes, yes it is.

utterance: Great. OK. Can I please have your social security number?

utterance: OK. My social is eight one three seven zero five four one nine.

utterance: Thank you. Eight one three, seven zero, five four one nine.

utterance: Yes.

utterance: Thank you. And your email address, please?

utterance: OK. That's Daniel L Corson at NetAid dot com. That's N E T A I D dot com.

utterance: Thank you. Daniel L Corson at NetAid dot com.

utterance: D A N I E L L C O R S O N at NetAid dot com.

utterance: OK. I will need your state issued ID or driver's license, please.

utterance: OK. My driver's license number is C six one four dash seven three three dash seven zero dash six six six dash zero.

utterance: Thank you. C six one four seven three three seven zero six six six zero. Is that correct?

utterance: Yes it is.

utterance: Thank you. And your date of birth?

utterance: January twenty-seventh nineteen seventy.

utterance: Thank you. And you'd like to open a checking and a savings account, correct?

utterance: Yes please.

utterance: OK. I just have one more question for you before we get that going.

utterance: I need I need to pick a security question. I need you to pick a security question. And give me the answer that we can keep on file so we make sure that your get the highest security here.

utterance: I'm gonna give you a, a couple of options, and you let me know when you hear one that you like. what is the name of your first pet?

utterance: What street did you grow up on?

utterance: What is your mother's maiden name?

utterance: What is your favorite song?

utterance: Any of those sound appealing?

utterance: Yeah, I'll use the the street that I grew up on.

utterance: All right. Street that you grew up on. And what is the street that you grew up on?

utterance: It's Hollow Hills, with an S, Avenue.

utterance: Hollow Hills. All right. We have that.

utterance: Sounds good. bear with me here for just a moment while I get everything entered and get your account numbers.

utterance: So how's your day been?

utterance: It's been pretty great. How's yours been?

utterance: Oh, I'm good.

utterance: I've just been at home all day.

utterance: It's actually great when I hear people are seeing our commercials and, and, you know, getting the word out.

utterance: I love hearing that.

utterance: Yeah, the traveler's card sounded interesting to me.

utterance: Oh it has some really great benefits. When you receive all this information about your new accounts you'll be getting some information on how to apply, and details all those benefits.

utterance: OK. That sounds.

utterance: Yeah just just read through it, apologies for that. OK. I have your new account numbers.

utterance: Do you have a pen?

utterance: Yes. Give me one second.

utterance: OK. I'm ready.

utterance: OK. Your checking account number is seven eight, zero zero, one two, three six seven nine. And your savings account number is seven eight, zero zero, one two three, six two seven.

utterance: OK.

utterance: You're gonna be receiving your debit card in seven to ten business days. So keep an eye on the mail for that.

utterance: I can either take a deposit today, we can do a transfer from one of your other accounts into this new account.

utterance: Or you can wait and deposit the money once you receive your card. What would you like to do?

utterance: I'll just wait until I receive the card, before I transfer any money over.

utterance: OK. No problem. So you have all the information that you need for now. Be looking out for that pack from the bank. We welcome you to our family.

utterance: Intellibank is, is grateful to have you. Is there anything else that I can help you with today?

utterance: No. That's all good.

utterance: All right. well again, my name is Lisa.

utterance: thank you for your time today. And have a great day.

utterance: OK. Thank you, Lisa. You too.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Yeah. First name Ben last name Reilly.

utterance: OK.

utterance: Reily R E I L Y?

utterance: R E I L L Y.

utterance: L L Y OK.

utterance: And also can I get your date of birth?

utterance: yeah. November twenty-third nineteen seventy-nine.

utterance: OK.

utterance: And for security purpose can I get your State ID or driver's license.

utterance: yes. That is R P four zero seven five seven three.

utterance: OK.

utterance: Also can I get your email address?

utterance: yes that is a B as in boy Reilly R E I L L Y seven nine at Yahoo dot com.

utterance: OK. How can I help you today Ben?

utterance: Also I wanna to report a stolen card and I wanted to transfer money from the the account that the card was attached to to another account.

utterance: OK.

utterance: All right. Now when when did this card get stolen?

utterance: I recognized that it was missing from my wallet two hours ago.

utterance: Two hours ago?

utterance: Yes.

utterance: OK and when was the last time you made a purchase yourself?

utterance: A little over twenty-four hours ago.

utterance: OK.

utterance: Have you gotten any pings on your account of being used or anything?

utterance: yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.

utterance: OK. OK. Do you remember what transaction that was?

utterance: it was for the Marathon gas station.

utterance: Marathon gas station. For how much?

utterance: twenty-four dollars.

utterance: Twenty-four dollars. OK. all right. And this was in your savings or checkings account?

utterance: This was my checkings account.

utterance: Checkings account. Can I can I get that checkings account number?

utterance: Yes.

utterance: yeah. It is nine eight seven one two three four five zero six.

utterance: OK.

utterance: All right I'm looking and we're gonna close this out and you want this transferred to your savings?

utterance: yes that is correct.

utterance: OK.

utterance: And just for confirmation can you give me your savings account number?

utterance: yes zero nine one eight two seven three six five four.

utterance: All right there Mr. Reilly

utterance: We're gonna get this get the money transferred over to your savings account. Your current balance for your checkings account is five thousand seven hundred forty-three dollars.

utterance: OK and this is after the unwanted transaction?

utterance: Yes. and we are going to make a note and send in the report that you have a transaction of you said it was twenty-four dollars right?

utterance: OK.

utterance: correct.

utterance: At the Marathon gas station?

utterance: All righty all right that card is now locked and closed and we did move all that money to your other balance to your savings account.

utterance: OK.

utterance: Now we need to re-issue a new card.

utterance: OK.

utterance: you will get in the a email for the information of the card so within two days two business days so if you need to order from DoorDash or anything you can do that from that email. but the card itself won't be out until five to seven business days.

utterance: OK.

utterance: if everything else should be. Everything should be just smooth sailing from right here I'm really sorry that this happened to you but do have the Instella Intelli app?

utterance: Yes yes I do.

utterance: OK. you can also report your stolen card on there. I don't know the the real time of it.

utterance: But it's the same same thing that you will go through here. You'll fill out a form on there and then it'll actually issue out everything that you just gave me today on the app. So if you couldn't get in or couldn't get a hold of any of us you can do it on the app as well.

utterance: OK awesome.

utterance: All right? looking over everything. Is there anything else I can help you with Mr. Reilly?

utterance: nope that will do it.

utterance: All right I don't know exactly when but once the issue with Marathon goes through they know to send it to your savings account and they should hit your account within five or ten business days. Sometimes it's sooner but just give it some time. OK?

utterance: All right. Sound's good.

utterance: All right and that's all I can do for you today Mr. Reilly?

utterance: that'll do it.

utterance: All right. Thank you for calling Intellibank and you have a wonderful day.

utterance: All right. You too.

utterance: Thank you.


utterance: Good afternoon. This is Rose at Intellibank. How can I help you?

utterance: hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.

utterance: OK. Sorry that you're having that issue. So, let's just make sure that I understand you correctly. So, you're having some issues with your account and you need to speak to someone in person. So, you need me to locate a branch near you?

utterance: yes please.

utterance: OK. I can certainly take care of that for you. Bare with me just one second. Let me get into my system. can you please provide me with your street address?

utterance: Sure. My street address is forty-nine Holland Drive. And that's Philadelphia, Pennsylvania one nine zero one nine. I'm sorry. That was a little more than my street address.

utterance: That's OK. Alright. Thank you so much. Alright. Bare with me a moment. Let's see if I can find a branch that's near you. OK. Alright. And I also need to get your account number.

utterance: let me see here. Bare with me for one moment. I thought I had it right here. Hold on for one moment for me Rose.

utterance: Sure. Take your time.

utterance: OK. OK. I have it right here. my Intel account number is one one two one zero zero zero five nine five.

utterance: Thank you so much. All right. Let's see what we can find here. Alright. And I I just wanted to make sure that you were calling the right bank. You did mean Intellibank right?

utterance: Oh yes. I'm sorry. I I say that wrong every time. Intellibank account number.

utterance: It's no worries. I hear it all the time. You you would be surprised at how many people get us mixed up, so it's totally OK.

utterance: Oh. Well that's good. I'm glad I'm not the only one.

utterance: No, not even close. I see that you guys are getting some crazy weather there.

utterance: Yes we are. There's been a lot of flooding and a lot of damage around these parts. Hopefully, you're not anywhere near this.

utterance: no. Thank God we're not, but we are boiling in our skin down here. It's super super hot, so

utterance: Oh no.

utterance: We're having weather issues, but differently.

utterance: Yeah. I'm not sure which one is worse. I'll tell you.

utterance: I know. Definitely ready for Fall and Christmas. And just to get out of this heat.

utterance: Yes. I agree. Amen to that.

utterance: Alright. Let's see. So, I'm I've been looking to see if there were any branches near you. and I'm having a hard time finding one. Bare with me. I'm still continuing to look. Just give me a few moments here.

utterance: Sure. No problem. Thank you so much. I appreciate your help.

utterance: You're very welcome. unfortunately, most of the branches I'm coming across are like in a a fifty mile radius. just crazy that there's nothing closer.

utterance: Oh wow.

utterance: let's see here.

utterance: You would think as big as Philadelphia is there would be.

utterance: Yeah.

utterance: More options.

utterance: You would think so. OK. So, I'm not able to find a branch that is near you. Do you have another address that you could give me possibly?

utterance: you could check near my my wife's job.

utterance: Mhm.

utterance: She works near Dover. So let me see. I think I have the address of her office.

utterance: OK.

utterance: here it is. It's one oh two Willow Brook Lane, that's in Dover, Pennsylvania.

utterance: OK.

utterance: I don't know if you all have any branches out near that way.

utterance: We do. I just found one. It's on seven. I'm sorry do you have a pen?

utterance: Yes, yes. I'm ready.

utterance: OK. It's on seven ten Euclid Avenue. And that's also in Dover. So, it looks like it's about two miles away from where your wife is working. And the hours are nine a.m. to five p.m.. and lets see. I think that's the only one that's the closest to her. That's the only one I'm seeing anyway.

utterance: OK. Well that will be great. That way she go ahead and stop by after work tomorrow. that works out just fine.

utterance: OK.

utterance: OK. Fabulous. And was there anything else that I could help you with today Ms. Johns?

utterance: No. Thank you so much for your help. I really appreciate it.

utterance: you are very welcome. You stay safe and and definitely stay out of that weather.

utterance: Thanks again. Have a great day.

utterance: You're very welcome. Bye bye.


utterance: Good afternoon, thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose, my name is Kim. How are you today?

utterance: I'm doing great Kim, thank you so much for asking. How about yourself?

utterance: I'm doing good. How's the weather there?

utterance: Oh my goodness, don't even get me started.

utterance: Oh no. Well, OK, I'll start it has been so temperamental and up and down. I just I don't even know what to think. It finally went from exceptionally hot and I mean hotter than it's been in a long time Where your makeup is melting off of your face soon as you walk out the door, fresh out of the shower. Yes, exactly. It's been a lot of double deodorant days, that's for sure. Then fall happened for exactly two point two days. And then the height of summer, and I mean the hottest height of summer came back.

utterance: Oh, no.

utterance: Oh no! Not second summer. Oh no! Well hopefully it cools off for you soon.

utterance: Second summer.

utterance: Yeah.

utterance: Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.

utterance: Oh awesome. Welcome to the family. I can definitely help you with that.

utterance: Thank you.

utterance: you're welcome. I just have to get some information from you so that we can get started.

utterance: Sure.

utterance: All right, let's see here. So I know you said your first name is Kim. Is that just Kim and not Kimberley?

utterance: yes, it's Kim and my last name is Johns. That's J O H N S.

utterance: OK, thank you so much Miss Johns. And provide me with your date of birth.

utterance: It's April twenty-fourth, nineteen seventy-seven.

utterance: All right. And also your Social Security number.

utterance: my Social is one seven three seven three nine five zero three.

utterance: All right. And what would you like your security question to be? And I'll give you a couple of examples to choose from What is your maiden, your excuse me, your mother's maiden name? What is the name of your first pet? Or what street did your did you grow up on?

utterance: we can do the street that I grew up on and that street is Broadway.

utterance: OK. All right. finish getting all this information in here.

utterance: Sure.

utterance: And also I will need your address.

utterance: Sure. Give me one second here, I'm so sorry. I just moved recently so I wanna make sure that I wanna make sure that I I give you the right address. That's why I'm opening up a new account. We actually are new in town and so I'm trying to move my move all my my banking information and all my, you know, All my doctors and everything, all over to my new address.

utterance: Oh, no.

utterance: Isn't it taxing? I wish there was something that just transferred all of your information at once when you move.

utterance: Yeah. Like a.

utterance: A global relocation service. Hey, I'm just saying, we said it here first on this line so.

utterance: Right.

utterance: We did.

utterance: We should probably patent it.

utterance: One of us should get it. OK, I have it here my new address is forty-nine Holland Lane and that's in Philadelphia, Pennsylvania. And the ZIP code in one nine one, zero three.

utterance: We'll speak later.

utterance: All right, awesome. OK, so I think I have everything. let's see here. Let me just make sure I have everything. OK so let me tell you about some accounts that we have. you were looking to open a checking account, correct?

utterance: Yes.

utterance: OK, so because you are new to our company, we do have an account that is free for our new clients you will gain two per cent interest quarterly on that account, but it is completely free. You will not incur any charges we also have another checking account that does actually charge you each month. However, you have a higher overdraft amount that you can reach if necessary. with the free account there is no overdraft coverage and with the the one that charges each month you can overdraft up to five hundred dollars but there is a five dollar charge each month. So it's up to you which one you would like me to start for you.

utterance: I think I'll do the free checking account.

utterance: OK. All right bear with me just a moment and let me go ahead and finish this information. thank you And then I will get just a couple pieces more from you. Then I need to completely open the account. OK.

utterance: OK.

utterance: Sure.

utterance: OK, I got that all typed in and I just need to know what your email address is please.

utterance: sure. It's my first initial, last name. It's K Johns seven seven seven at Gmail dot com.

utterance: All right. And is there any further information that I can give you on setting up an online bank account in order to access your account balance in the future?

utterance: no, not right now, but if you're able to send that through the the email I probably will do that on my spare time.

utterance: Sure, I can certainly do that. Let me get that sent out to you right now. You should have that within thirty seconds.

utterance: OK, thank you so much. Yeah, I see that it came through. I appreciate it.

utterance: OK, fabulous. All right Kim, was there anything else that I could help you with today?

utterance: No, that's everything. Thank you so much.

utterance: You are very welcome, and again, welcome to the family. It was a pleasure helping you today Our banking hours are nine a.m. to five p.m. Monday through Friday and then on Saturday from nine a.m. to twelve p.m. if you should need to call us for anything, just please let us know.

utterance: Thank you so much. Have a great night.

utterance: You too, thank you. Bye bye.


utterance: Hi, thanks for calling Intellibank. This is Susan, who am I speaking with?

utterance: Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?

utterance: Yes I can help you with that. What. It's not the name is not Smart bank. It's Intellibank.

utterance: Oh yeah that's probably big part of my problem. So. So OK yeah Intellibank, and I'm I'm in Raleigh. Raleigh, North Carolina and I'm I'm well there's so many one way streets I just keep getting turned around, I'm I'm kinda new to the area so is there how many are there branches you've got branches in Raleigh I assume.

utterance: Well.

utterance: Yes I believe we have we have branches in Raleigh. If you wanna hold on a minute I can call that up on my computer.

utterance: Oh that'd be great I really appreciate it.

utterance: And what's your zipcode?

utterance: Two seven six one three.

utterance: OK, I'll look that up here. While this is loading Justin how is your day been today?

utterance: Well good you know it was raining earlier today and that's kinda what really screwed me up now I've well I got this thing I I gotta get to the bank and I it's not like a meeting or anything but I gotta get there for the end of the day. And so so here I am in Raleigh, don't really know my way around, but I gotta find the bank.

utterance: OK, here I have I have two branches in Raleigh and one of them is open until four and the other is open until six today.

utterance: Oh, great.

utterance: Oh I could hit either one of them so so I'm on Hillsborough and wait a sec what's the name of that street. Hillsborough and I gotta get closer. Hillsborough and Damon street. That's where I am the corner of can you find that?

utterance: OK, hold on I'll check which one is which of these two is closer to you.

utterance: OK it looks like the branch Intellibank branch that's open until six o'clock is the closer one to you.

utterance: Oh, great OK.

utterance: And it's nine two zero four Independence ave. in Raleigh.

utterance: Inde~

utterance: Independence Ave. So is that is Independence Ave near my location? What are the I mean which direction? I'm

utterance: It it.

utterance: Says here that it's about four minutes away. If by car. Are you walking or are you driving?

utterance: Oh no I can. I'll go back to my car. I thought I was close so yeah I can get to my car so then I'm on Hillsborough then I go down to in Independence.

utterance: Yeah it looks like you take Florence road Do you see where Florence was? OK. OK, take Florence road about four five blocks and you'll come to an intersection. You take a left on South road and you go about a mile.

utterance: Yeah I can see Florence from here.

utterance: Oh yeah I can walk that. OK.

utterance: OK, and then Independence road will be on your right about a mile down. It's a big intersection. It's a big road, you should be able to see it, and you take a right on Independence road and it's right around that corner.

utterance: Outstanding. All right well this is great I'll I got well I gotta get down to my car and then yeah I can get there. Man we got till six. I got all day. I could stop and get a sandwich even so .

utterance: Would you like further information about how to find nearby Intellibank Intellibank branches on our website.

utterance: You know I well this is what I'm thinking I I'm gonna be it's a short assignment here in Raleigh, be here about three months, yeah probably probably could do that. It's out there on your website?

utterance: Yes, you go to Intellibank dot com.

utterance: OK.

utterance: And then when you get there it will say it'll have up the top different different subjects and locations would be one of them. So click on locations it will tell you to put in enter in your address of where ever you are or where you're leaving from and it'll bring up about the nearest several within about probably fifty miles, in order of proximity.

utterance: OK.

utterance: Oh, great. OK well that sounds great I I appreciate your help and you have a great day.

utterance: Hey is there anything else that I can help you with today?

utterance: No I'm good. I'm good.

utterance: OK so are you satisfied with your service?

utterance: I am totally satisfied, gotta go. Hey I appreciate it.

utterance: Oh.

utterance: OK. Thank you.

utterance: OK.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank for calling Intellibank. I hope you have are having a wonderful day. How can I help you?

utterance: Yes. my name is Mike Jones and I would like to transfer money from one account to a customer's account at Intellibank. And at the same time too I wanna close an account.

utterance: OK sure. I can definitely help you out with those two things Mr. Jones. in order to log into your accounts could you please verify the last four digits of your social security number?

utterance: Three seven seven three.

utterance: OK perfect, and what is your date of birth?

utterance: September eighteenth nineteen sixty-eight.

utterance: OK perfect. Mr. Jones thank you so much. And this call will be recorded on a secured line so I just wanted to give you a heads up with that and let's see here. OK. So I am into your account information. OK so first you said you were looking to transfer money from one account to another customer at our bank?

utterance: Yes.

utterance: OK.

utterance: Yes my daughter. My daughter banks there and I wanna put some money in her account.

utterance: OK definitely. That's very nice of you. Can I be your daughter? No. OK perfect. So Now I see that you have two different checkings accounts and then a savings account. which which money. Which account did you want to take the money from?

utterance: Thank you.

utterance: the account that ends in two two seven seven. I wanna transfer five thousand dollars to her account.

utterance: OK. OK and then tell me your daughter's full name.

utterance: Her name is Jennifer Johnson.

utterance: OK.

utterance: OK. Got it. And what is her date of birth?

utterance: Her date of birth is May eighteenth nineteen eighty-two.

utterance: OK. Got it. And OK. I do have her account information pulled up here and would you like that transfer to go through immediately or would you like us to schedule it?

utterance: Is there a fee if it goes immediately?

utterance: No.

utterance: Oh. I would like to go immediately.

utterance: OK perfect. OK so let me go ahead and schedule this transfer for now in the system. OK. It is done. All right so five thousand dollars from your account ending in two two seven seven transferred to Jennifer Johnson's account. She just has the one checking account so transferred it to that. So that will be. She will have access to those funds immediately so she can go ahead and spend them as necessary.

utterance: Right. Good.

utterance: OK and then I believe you said you had another reason for your call?

utterance: Yes I have an account that I never use and I wanna close it and I wanna take the remaining balance and put into my main account.

utterance: OK. And OK so your main account being this two two seven seven?

utterance: Yes.

utterance: OK. Perfect.

utterance: I believe.

utterance: That account is two two eight seven. I don't use that one often. If we can take the money from that transfer it to two two seven seven and then I wanna close that account. will I receive some type of documentation confirming that the account is closed after this this call?

utterance: yes absolutely sir. We so yes I do see that the secondary checking account that ends in two two eight seven so yeah it looks like right now there's a a balance of fifty-two dollars and seventeen cents in there. so yeah what I can go ahead and do is transfer that money immediately to your account ending in two two seven seven and then what I'll have to get you to do is do sign some papers to actually officially close the account and unfortunately we don't have the ability to do that either over the phone or electronically so I would have to get you to come into a branch to completely close the account. and so would that be OK?

utterance: Yes.

utterance: OK perfect. OK so what I'll go ahead and do is do you authorize me to execute this transfer of the money from two two eight seven to the twenty-two seventy-seven?

utterance: Yes.

utterance: OK.

utterance: OK that is done. So those funds are now available as of as of right now in your two two seven seven account. that additional fifty-two dollars and seventeen cents. And then do you know where the closest branch is to you?

utterance: Yes. Not too far from my my my job. So I'll I can go there.

utterance: OK.

utterance: OK perfect. OK so yeah so we are here today until five p.m. and then on Saturday tomorrow we will be open from nine to twelve or you can come any day next week of course.

utterance: Awesome. Thank you.

utterance: OK perfect. is there anything else I can do to help you today?

utterance: Nope that's it. You helped me tremendously. Thank you.

utterance: OK no problem. Thank you for calling Intellibank and have a great day.


utterance: Thank you for calling Intellibank. This is Melanie. How can I help you today?

utterance: Yeah, I got an alert on my account.

utterance: OK. I'd be happy to help you. Help you with that today and take a look. I just need to get some personal, verifiable information from you Can I please get your first and last name?

utterance: Yeah. It's John Smith.

utterance: Date of birth?

utterance: Twelve eighteen of eighty-seven.

utterance: Address?

utterance: Fifty-six fifty-six Wood Street.

utterance: The last four of your social security number?

utterance: Oh thirteen thirty.

utterance: OK. And then looks like you have a security question here on your account. What is the color of your favorite shoe?

utterance: Pink.

utterance: I'm sorry that is the incorrect answer.

utterance: Oh It is magenta?

utterance: Sorry, that's also wrong.

utterance: Oh, I never know these things.

utterance: I'll tell you what. We can also bypass that if you can just provide me with your account number.

utterance: Yeah, sure. Let me pull that information up. One second. Fifty-three seventy-nine one oh eight.

utterance: OK. Perfect. And how can I help you today about your notification?

utterance: Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.

utterance: OK. Just give me one moment here to pull your checking account and let's see what's going on.

utterance: I do see the transaction for that amount. It looks like this occurred on June first, is that correct?

utterance: yeah. According to my account, yes.

utterance: I wasn't even in the country at the time.

utterance: OK. I can offer you a solution as to how to dispute the charge if you would like.

utterance: yeah that'd be great.

utterance: OK. We do have a form for you to fill out with all your information and what's going on here with your account. You'll need to sign and then return it to the bank and then that'll go to the fraudulent department. They'll investigate. They'll look into it, see what's going on. And then you'll hear back from them in about seven to ten business days. As to whether the charge is in fact fraudulent or if it is not.

utterance: Well that's a relief.

utterance: Is there anything else I can help you with today?

utterance: yeah. Can you give me the address of the nearest branch?

utterance: Sure. based on your address you provided?

utterance: Yes.

utterance: Certainly. Just give me one moment here to look that up.

utterance: OK. It looks like the closest location to the address provided is going to be twenty-six oh eight Humbult Avenue.

utterance: OK. Yeah, I know where that is.

utterance: Perfect. Is there anything else I can help you with?

utterance: no, you've been really great. Thank you.

utterance: OK. Thank you. You have a great day now. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Jake, can I get your first and last name please?

utterance: yes my first name is Ben, last name Reilly.

utterance: Reilly.

utterance: R E I L L Y?

utterance: yes that is correct.

utterance: OK. Can I get your date of birth?

utterance: yes. November twenty-third, nineteen seventy nine.

utterance: All righty.

utterance: And for security purpose, can I get your driver's license or state ID number?

utterance: yes, that is R P four zero seven five seven three.

utterance: OK. And also for security purpose can I also get your email address?

utterance: yes. My email address is B Reilly seventy nine at Yahoo dot com.

utterance: that's Yahoo dot com?

utterance: yes. That is correct.

utterance: OK.

utterance: Nice to know somebody else still uses that.

utterance: right? People still think it's obsolete. Nope. It will not turn into AOL.

utterance: All right Ben, what can I do for you?

utterance: yes. I want to report a lost card.

utterance: Oh.

utterance: Lost the card. OK.

utterance: Yeah.

utterance: All right.

utterance: When was this missing?

utterance: I discovered it missing about fifteen minutes ago. I though I put it back in my wallet my.

utterance: I don't think I did. I can't even seem to find it anywhere. I last used it at an ATM. I went back to check and it wasn't there so.

utterance: Yeah. I'm pretty sure it's lost for good if not you know stolen. Someone just found it and took it.

utterance: All righty that's all I needed to hear.

utterance: Well we're gonna. Make sure that we cancel that card real quick. can I get the last four digits?

utterance: If you remember?

utterance: Yeah. four five zero six.

utterance: Four five zero six.

utterance: OK.

utterance: All right. OK. With Intellibank we make sure that we cancel the card.

utterance: Mhm.

utterance: We will issue a new one

utterance: It might have the same number, it might not Most of the time they don't but at the.

utterance: Right.

utterance: The. The card should be coming to you within the next five business days.

utterance: Awesome.

utterance: you will probably get a. A alert on your account within the next two days, where they actually give you information about the new card.

utterance: Mhm.

utterance: So if you still need to make purchases or whatever within like, online purchase.

utterance: If you need to buy groceries from DoorDash or anything. They will give you the new card's information within two days.

utterance: That way you're not without like a week.

utterance: Oh. Yeah. Yeah that works.

utterance: So,

utterance: Yeah, that's. That. We will get that done

utterance: Also, just so we making sure that we're sending it to the right address. can you confirm your address for me please?

utterance: yeah. It's thirty-two thirty-eight Bowling Green.

utterance: OK. That is the address we have on file.

utterance: Awesome.

utterance: All righty. we will get that done and it should be sent to you hot quick and jiffy.

utterance: Awesome sounds great. Thanks a lot.

utterance: No problem at all.

utterance: By the way do you need to know your account balances to make sure that it wasn't tampered?

utterance: yes please. That would be great.

utterance: And this card was logged into which account?

utterance: my checkings.

utterance: Your checkings. Can I get the checkings account number, just to make sure?

utterance: yeah. Nine eight seven, one two three, four five zero six.

utterance: One five three two zero six?

utterance: four five zero six.

utterance: Four five zero. Sorry. OK.

utterance: Right now you're sitting at four thousand eight hundred ninety five dollars and seventy two cents.

utterance: That. That. That sounds about right.

utterance: That sounds about right? Good. Good.

utterance: Good to know no one tampered with.

utterance: Right. Right. I'm. I'm happy for you because the No. Not.

utterance: Not everybody is that lucky.

utterance: Yeah right. Glad I could get that closed out before someone decides to use it.

utterance: I'm glad we got to it before anything could happen to it.

utterance: Yeah. anything else I can help you with?

utterance: since you're there, could you read my savings balance to me as well?

utterance: OK. And for security purpose can I get your savings account number?

utterance: Yeah nine eight two three.

utterance: Nine eight.

utterance: Two three.

utterance: OK and you're sitting at five thousand two hundred and eighty seven dollars.

utterance: Awesome. Sounds good.

utterance: Sounds good?

utterance: Yeah. Thank you.

utterance: All right, man. Mr. Reilly I hope you have a wonderful day. Don't fret. We've got you covered.

utterance: All right. Appreciate the help.

utterance: No problem. You have a lovely day.

utterance: you too.

utterance: Thank you for calling Intellibank.


utterance: Thank you for calling Intellibank. This is Sheri speaking. How may I help you today?

utterance: Hi. I was wanting to close my bank account with you.

utterance: OK, I'll be happy to do that for you. May I have your name, please?

utterance: Mhm. My name is Daisy Buchanan.

utterance: OK. Thank you for that. and I'll need to verify some information for security purposes. What is your street address, please?

utterance: My street address is two seven four Gatsby Road McGee, Mississippi. Three nine one one one.

utterance: Thank you for that information. And may I have your date of birth please?

utterance: Mhm. My date of birth is oh four ten, two thousand.

utterance: OK, thank you. And your driver's license number.

utterance: My drivers license number is eight zero one, three two seven, six eight nine, four two seven.

utterance: Oh and my social security number is seven two four seven.

utterance: OK, thank you. I did need that information as well. and may I ask if you don't mind what is the reason for you wanting to close this account today?

utterance: Mhm. The reason I'm wanting to close it is because we've moved and we recently found a new place and there's a bank that's a lot closer to us since we like I just said just moved

utterance: And, well, my husband never really liked this bank anyway, so.

utterance: OK yes ma'am I understand. and may I have your account number that you're wanting to close today, please?

utterance: Mhm. It's seven three six, eight six seven, five three two.

utterance: All right. And was that checking or savings?

utterance: It's a checking account.

utterance: OK thank you for that. All right I do see your balance is twelve fifty seven thirty two were you wanting to get a paper check? Or were you wanting to deposit the residual funds into a different account?

utterance: I'd like to deposit into a different account.

utterance: OK. Would that be a checking or savings account?

utterance: It's a checking.

utterance: OK. May I have that routing number please to the deposit account?

utterance: Mhm. The deposit number is zero three four six three three six nine seven .

utterance: Thank you for that. And may I have the deposit account number please?

utterance: it's seven one seven, four six eight one five five.

utterance: OK, thank you for that. and when we. When I have this keyed in give me just one moment and I'll have it keyed in for you and then I will be able to let you know how long it'll take for the account balance to transfer. Just bare with me one moment please.

utterance: Alrighty. Well how's your day been?

utterance: Oh it's been wonderful. I always enjoy my days at work when I'm able to take care of our wonderful customers such as yourself.

utterance: OK, I've got that information pulled up. it's showing that off course the closure will take account. Take effect immediately. And then the deposit should show up into your new account within two to three business days it'll show up on your statement with Intellibank dot com, and it will show the amount. just in case you're wondering. And also if it doesn't if for some reason reach your bank within two to three days, just give us a call back and we'll be happy to look into it for you. But we normally don't have any issues with that.

utterance: was there anything else I could help you with today?

utterance: Yes actually. I was wondering if there were any bleh. If there were any other ways to close my account?

utterance: or do I need to call the help line every time?

utterance: no you wouldn't have to call the help line every time. do you use our online banking tool?

utterance: yes I actually do have it.

utterance: OK, great. well when you pull that tool up and you. You would just go to the drop down, select the account number that you're wanting to close pull up that account information. From there, you'll see an action menu. And from that drop down just select close account. And then when you go to close account, you'll see a screen pop up that will ask to confirm are you sure you want to complete this this action . Because it cannot be reversed once it's completed. You just select yes to continue. and then. It another pop up screen will show up to where it will ask if you want to opt for a paper check for the residual balance in the account. Or if you would like to transfer the funds into a new account.

utterance: And if you select to transfer the funds into a new account, a screen will pop up then that'll ask for the routing number account type, and the account number. And then you'd just would confirm that by re-entering the information again. And then select continue. and then after that, you'll get a confirmation screen and it'll have a confirmation for you. Just jot that number down for your records.

utterance: And then it'll be complete. And it should take the same time frame as if it would if you were calling the help line. The count a closure will take a place immediately. and then the fund transfer will take place within two to three business days.

utterance: Was there anything else I could help you with today?

utterance: no I actually believe that's it. Thank you so much.

utterance: Well thank you. And again my name is Sheri. Thank you for calling Intellibank and you have a great day.

utterance: Thank you, you too.


utterance: Good afternoon, Intellibank. How may I help you today?

utterance: Oh, I just moved and I'm wondering about an ATM where I moved to here.

utterance: what is your address?

utterance: my new address is twenty-three Forest Road Frederick Maryland, two one seven zero one.

utterance: OK, we have a bank there on Main Street you could use and you could use any ATM at Seven Eleven and if you use the Sheetz ATM there will be a dollar fee.

utterance: Mhm. And I assume the one on Main Street has its own ATM machine right there?

utterance: Yes.

utterance: Does it. Do they have a drive-through ATM do you know?

utterance: No they don't, just the walk-up one.

utterance: OK. the other thing I'd like to know is about getting some new checks with my new address on.

utterance: Yes, we you could get one free a year. so what is your account number?

utterance: let's see.

utterance: . Oh, seven one three eight two two one eight one zero nine. And that's the checking account.

utterance: OK.

utterance: OK, I will go ahead and check your address. What is your address again?

utterance: Twenty-three Forest Road Frederick, Maryland two one seven zero one.

utterance: All right. I will go ahead and put an order in. Do you want just the standard checks?

utterance: Yes.

utterance: OK.

utterance: I assume they're free?

utterance: Yes.

utterance: Do you have a choice of color?

utterance: You could have blue or green background.

utterance: OK. I think I would like blue.

utterance: OK. I will go ahead and order the blue for you. Is is there anything else I can help you with today?

utterance: Is there anything else I have to change because I've just moved?

utterance: You, do you have a new phone number?

utterance: Yes, I do.

utterance: Let's go ahead and update that phone number for you.

utterance: OK. Seven one zero two one three eighty-eight eighty-six.

utterance: OK. We will got ahead and update that phone number for you. Is there anything else?

utterance: Where are you located?

utterance: I actually work at the the bank there in Frederick.

utterance: Oh, OK. So, I guess you have the same kinda weather I'm having then.

utterance: Yes.

utterance: Yeah, it's really nice out today. I hope it lasts.

utterance: I hope so too.

utterance: Yeah. I guess my. Do I have to change my address on my Visa account too I guess that I have with you?

utterance: Yes. well actually that will automatically happen since we've I pulled up your account it automatically changed that address for you.

utterance: OK. I guess my loan will be changed too?

utterance: what is your account number for your loan?

utterance: Well I think it's the same account number for everything isn't it? Wait, look at that.

utterance: yes it is. So that that will be changed also.

utterance: OK. let's see. How many checks come with a an order of checks?

utterance: It's a hundred and fifty checks. It come in.

utterance: That'll last.

utterance: That should last for a while.

utterance: Yeah. do you take. Are you taking advantage of our online banking where you could write checks and payments that way too?

utterance: well, I have automatic deposit of some things. but and then. Well, I guess I'll have to change that because I have my electric bill deducted and now it'll be a different company. So, I guess I have to change that. Let's see I had the telephone deducted, so I guess I'll have to change that.

utterance: and make sure you call the you're prior electric company and have them your account taken off there so they don't charge you for the new people that move there.

utterance: That's for sure. I don't wanna pay their bill. Well, I guess that's all I need to know right now.

utterance: Well thank you, and enjoy the weather out there.

utterance: You, too.

utterance: Right. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank! This is John. How can I help you today?

utterance: Yes, John, I need to get some money to my daughter real quick like. Oh my God! She finally found the venue that she wanted for her wedding and it looks great! However, she needs a deposit today!

utterance: I definitely can help you with that. We can most likely just do a wire transfer. first things first though, can I get your name?

utterance: My name is Madaline. James.

utterance: How.

utterance: How would you spell the first name?

utterance: M A D A L I N E.

utterance: OK. Thank you Mrs. James. And can I get your date of birth?

utterance: My birthdate is zero three twenty-seven sixty-five.

utterance: March twenty-seventh nineteen sixty-five. OK I got that. And just for verification can I get your debit card info? Your debit card number that way I can look up your accounts?

utterance: And I don't have my debit card. I do have my account number will that be helpful?

utterance: The account number would work, yes.

utterance: OK. That's eight nine four seven seven two.

utterance: Eight nine four seven seven two and OK OK I got it right here. And just for security purposes, can I get the name of the street you grew up on?

utterance: Oh dear, you're making me think here. that was Patowski. I'm trying to remember the house number. One second. The house number was seven zero two Patowski Lane.

utterance: Patowski Lane. That is yep, that's right and congratulations on the wedding. Hopefully, we can get this set up for you.

utterance: That would be great.

utterance: And this is going to be domestic or is it international?

utterance: It's going to be domestic.

utterance: OK. We can do that. And is this going to be coming out of your checking account or the savings account?

utterance: The checking account number I gave you. The eight nine four seven seven two.

utterance: Eight nine four seven seven two. Yep. OK, we can do that. What I'll need for the transfer is the deposit routing number of the account you want it to go to.

utterance: Oh no, Where did I put that? Where did I put that? give me one second, I'm going to need to check my purse real quick like.

utterance: OK, not a problem. I'll be here when you're ready.

utterance: Thank you. One moment.

utterance: OK, I got it. the deposit routing number you said?

utterance: Need the routing number of the bank it's going to please.

utterance: OK.

utterance: That's zero seven nine four zero zero seven eight five.

utterance: OK, that was zero seven nine four zero zero seven eight five.

utterance: That's correct.

utterance: OK, and the account number?

utterance: Four nine seven five one zero.

utterance: Four nine seven five one zero. OK.

utterance: That would be correct.

utterance: Alright, and how much would you like to transfer?

utterance: I'm going to go ahead and geez she said she needed three hundred for the venue for that to start with. I'm going to go ahead and send her five hundred and fifty dollars.

utterance: OK, we'll get that entered in here. And there will be a fifteen dollar transfer fee.

utterance: OK.

utterance: If that's

utterance: Fine with you?

utterance: That's fine.

utterance: OK. I'll get that started here.

utterance: Can you tell me how long that will take to get to her account? Will it get to her today?

utterance: Well, looking at the system here, it looks like the transfer has been started. She should be able to get it within about six to eight hours. best bet just have her contact her to see if the deposit has come through. And once it has then she just has to verify her identity. And be able to pull that out.

utterance: Great, that's so great. OK.

utterance: And that should leave you in your checking account twelve hundred fifty dollars and thirty-one cents.

utterance: That's awesome. Wow! OK and could you please explain to me a little more about your traveler card?

utterance: Yeah, the traveler's account that is designed for people who do a lot of travel, anytime you book a hotel or take any flights or train you get extra points that you can use for later travel or hotel or reservations. And discounts.

utterance: OK, so that really wouldn't be one to have for like a one time thing. I was just looking for something that I could put like a little extra money on and put it aside for this wedding. Do you have any other type of card that that might?

utterance: You could probably just use, we do have the previous just like most stores will have you'd have prepaid cards you could use for short term. And all it would take is the activation fee of two dollars and ninety-five cents and then you, whatever money you put on there is available just like a regular debit card.

utterance: OK, maybe that will be something I can think about. Alright, well gee I don't. You said it would take between six and twelve hours for the transfer?

utterance: According to the system six to eight hours.

utterance: Six to eight hours. OK, well I guess that would be all I need for today.

utterance: Alright, anything else I can help you with?

utterance: Not that I can think of.

utterance: Alright, well, again congratulations on the wedding. I hope the venue is perfect for her.

utterance: Oh, I'm sure it would be.

utterance: And I will look forward to talking with you again.

utterance: OK, thank you.


utterance: Hello. Good afternoon. My name is Monica Brown and this is Intellibank. How may I help with this?

utterance: Hello, Monica. How are you?

utterance: I'm very well. How are you doing?

utterance: And how's the family?

utterance: Very well.

utterance: OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?

utterance: OK. Yeah, we have savings and a checkings.

utterance: OK.

utterance: The savings account has to do with you putting in your money and leaving it for three to six months before withdrawal and you don't have access to a credit card or a debit card while on this account. But then there's a higher interest rate of five percent per annum. Then we have the checkings account. The checkings account you have access to a credit and a debit card almost immediately after opening the account, but then you have a lower interest rate of about two percent back annum. So, which one would you like to go for?

utterance: OK.

utterance: Wow! They're both interesting though cuz I'm thinking about. I think I should go for the savings account. Yeah, savings account is better for me. Yeah.

utterance: OK. The savings account?

utterance: Yeah.

utterance: All right, there's a form you have to fill. I'll have to put in your personal details. Hope you don't mind.

utterance: No, go ahead. I'm good.

utterance: OK. Please, can I get your full name, your first name, and your last name, please?

utterance: OK. My name is Moses Moses Davids.

utterance: OK, Mr. Moses Davids, what is your date of birth, please?

utterance: OK, February fourteenth nineteen eighty-one.

utterance: All right. do you have your social security number or your driver's license, any valid ID?

utterance: OK. I think that I have that in my wallet. Let me check. My my my social security number is OK, here it is. zero five one.

utterance: OK.

utterance: Three two seven.

utterance: OK.

utterance: Eight nine four.

utterance: All right.

utterance: So, you're taking the savings account, right?

utterance: Yes, I am.

utterance: OK, so some personal questions. Sorry, security questions, I meant.

utterance: OK.

utterance: OK.

utterance: do you mind telling me your mother's maiden name?

utterance: OK, my mom's name, right? Her name is Nicole.

utterance: Her maiden name, I mean, like, her surname or her last name.

utterance: Yes, Yes.

utterance: Yes, her name is. Her last name is Nicole.

utterance: OK. Do you have a pet? Have you ever owned a pet?

utterance: Yes. I have a dog.

utterance: OK, can you tell me the name of your first pet, please?

utterance: A dog, yeah.

utterance: OK, my dog's name is Bruno.

utterance: OK. Bruno, that's a nice name.

utterance: I love that dog.

utterance: Crazy.

utterance: You think?

utterance: Yeah, very well. All right, just hold on for a sec, so I can quickly get a new account number for you.

utterance: OK. I'm sorry, madam, a quick one.

utterance: Yeah, go on.

utterance: I have a friend that I think he banks banks with you guys and he's been having problem acquiring a loan from you people. I don't know. He's been saying that this. He's been having a problem having a loan from you guys. So, I don't know if you can help me out in that, so I can tell him to come around or something. You know.

utterance: All right, sir. do you know how long he has been banking with us, please?

utterance: I really don't know, but I think three months from now. I think three months. It's been three months he's been banking with you guys.

utterance: OK. Our bank has a policy of six to six months to one year banking with us before you can access our loan offers.

utterance: Oh, wow! Are you serious?

utterance: Yeah, so I think, maybe that's the problem. You can have him check out our website to be sure what the problem is exactly or he can visit any of our branches.

utterance: Mm, I think he should visit cuz it's it's just close by from me here. It's not too far. I know that.

utterance: OK, do you have a pen so you can pen down your account number as I call it out for you?

utterance: OK. Go ahead.

utterance: Zero two.

utterance: Zero two.

utterance: Zero four.

utterance: Zero four.

utterance: One zero.

utterance: One zero.

utterance: Two two.

utterance: Two two.

utterance: Zero one.

utterance: Zero one.

utterance: Let me call it again, please.

utterance: OK.

utterance: Zero two.

utterance: Zero two.

utterance: Zero four.

utterance: Zero four.

utterance: One zero.

utterance: One zero.

utterance: Two two.

utterance: Two two.

utterance: Zero one.

utterance: Zero one.

utterance: your account number will also be sent to your email.

utterance: OK.

utterance: let me quickly just tell you about our online banking system.

utterance: Oh, wow! Yeah, I think I'm interested.

utterance: It's good for you.

utterance: Yeah.

utterance: Because you're just with us. Well, you can check out our website or download our app.

utterance: Yeah.

utterance: OK.

utterance: For mobile banking. So you can easily send money and receive money.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: And do auto payments with it.

utterance: Yeah. I'm even saving something for my son. You know, I'm trying to, like, get something for him. You know, buy him something. I'm trying to save money by his side, but I don't know. I think I don't know. I don't know. I'm I think I'm going to handle that. But anyways, it's a good thing. At least I have your account your website, and I have you. You know, you seem so nice.

utterance: Thank you. Thank you. You can check out our app. You can check out our app.

utterance: Yeah. Yeah.

utterance: OK.

utterance: All right. Do you have any other thing I can do for you, please?

utterance: No, ma'am, you've done a whole lot, believe me. I'm loving this bank already.

utterance: Oh, thank you. I'm flattered.

utterance: OK.

utterance: Thank you very much.

utterance: All right. All right. Do have a lovely day. Thank you for banking with us.

utterance: And you, too, madam, you, too.

utterance: Thank you.

utterance: Bye bye. .


utterance: Hello Intellibank. This is Ken.

utterance: Can I help you?

utterance: Yes. I was calling to see if you could help me. I have not gotten my bank statement this month and I know I usually get it by this time.

utterance: OK and what is your name?

utterance: my name is Sally Rogers.

utterance: R O G E R S.

utterance: OK, Sally and what is your date of birth?

utterance: date of birth. eleven four of eighty-four.

utterance: OK.

utterance: Do you know your account number?

utterance: Well, this I do. Yes this is like it's on my checks. Let me get it.

utterance: OK. It is five four six three eight zero zero.

utterance: OK. Let me put that in.

utterance: OK. So you actually have a security question on your account and the question is what is your mother's maiden name.

utterance: Philips.

utterance: OK, that's correct.

utterance: And did you said that you're you're you didn't get your bank statement?

utterance: No! I haven't gotten my bank statement this month and I know I get it usually by this time of the month.

utterance: OK.

utterance: Well, what is your your address right now?

utterance: good question. So we just moved recently so do you know they were charging. They were charging. Well, I already know our rent was expensive. Do you know they were gonna raise our rent two hundred dollars a month?

utterance: Ma'am, I heard people doing that before. That is a big chunk though.

utterance: Well, we've got another place and we were able to get actually fifty dollars less than what we were paying before but it's on the opposite side of town. But it's OK. The only bad thing is I had to change my kids' schools and I don't like doing that so now they're in that one on the east side of town instead the west side of town. But you know it's OK. You gotta do what you gotta do.

utterance: That's right. OK so so what was your address?

utterance: Yes, it was four two six Rock Road.

utterance: OK and that is the one that we have and what is your new address?

utterance: OK, the new address is four thirteen Parker Avenue.

utterance: OK. So you give me a second I'll update your your information.

utterance: OK. I got that I got that updated. Now, I I want to tell you about your statement.

utterance: mhm

utterance: since a since you haven't received it, I am sure that the post office will be returning it to us and soon as they return it to us I will turn around. Put it back into another envelope and I will send it to your new address. So probably expecting it probably five to six business days. I'm guessing.

utterance: OK. Is there any way I could see my account information before before I get it in the mail?

utterance: Yes. We actually have a banking on the net so what you what you can do is first you need to actually have a regular computer.

utterance: Oh, we don't have a computer at home.

utterance: Can I use the one at the library. That's what we use all the time if we need to use the computer. Can I use that one?

utterance: Yes, you can. Now, what you have to do is you can you go in to Intellibank and you know how it's spelled. I N T E L L I B A N K. A lot of times people leave out that I and they can't get in.

utterance: But so you have to spell Intellibank dot com and then once you get into there add the very top over at the right hand side, there is a little button there that says online banking.

utterance: You click that.

utterance: It's gonna ask you some question and it's gonna make you create a password and it's gonna make you create a another word just for security and and then you'll be able to look at it and then once that is done if you have an iPhone then if you'll go and download that app that says Intellibank when you go into your app store then you'll actually be able to see it on your phone. But you have to do it on a regular computer first.

utterance: OK but we don't have any smartphones in our house. We cannot afford something like that. But I wanna know another question. I wanna know I mean is this safe if I use a public computer and put my banking stuff in there. Is it safe? And will I be able to see all the accounts that we have because we've got. We've got a savings account and a checking account. Will I be able to see them both? or do I need to get like two different, you know, accounts set up?

utterance: No, you'll be able to see everything on your banking on the net both accounts. Now, now it is safe but the important thing is if you're gonna do a public computer is make sure that you log out after you're done it's a button over on the top over on the right-hand side that says log out. Make sure you hit that before you get up and walk off.

utterance: OK I can remember that and if I have trouble I'm sure somebody there in the library can help me.

utterance: Yeah. Is there anything else I can do for you, Sally?

utterance: I don't think so.

utterance: OK. Well, if you need anything else just give us a call.

utterance: All right. Thank you.

utterance: Goodbye.


utterance: Good morning. Intellibank, this is Amanda, how may I help you?

utterance: Yes, this is Jennifer Johnson. I haven't been getting any of my bank statements emailed to me or mailed to me.

utterance: OK, well what's your full name and your date of birth?

utterance: Jennifer Johnston and my birthday is eight six two thousand.

utterance: OK Jennifer, do you know your account number?

utterance: No, I'm sorry I don't know it.

utterance: OK, that's OK. What about a driver's license or an ID number?

utterance: I have an ID number. I can get that for you if you can just wait one minute.

utterance: OK, I'll wait. You go ahead.

utterance: OK I got my ID number.

utterance: OK, what's the number?

utterance: It's E nine seven seven one eight nine nine.

utterance: OK, that's E nine seven seven one eight nine nine.

utterance: Yes, that's right.

utterance: OK and what's the last four digits of your Social Security number?

utterance: It's six nine one nine.

utterance: OK, that's six nine one nine right?

utterance: Yes.

utterance: OK. Could you answer your security question for me?

utterance: Yes.

utterance: OK, what was the name of your first pet?

utterance: Georgie.

utterance: OK and could you verify the address for me?

utterance: Yes. It's four nine seven Redwood Lane Richmond Virginia six two one nine three.

utterance: OK, well it looks like that's the same one we have on file for you.

utterance: Yes, I may need to change my email address.

utterance: OK, were you set up to receive our E statements?

utterance: Yes, I think so.

utterance: OK, let me check on that for you.

utterance: OK.

utterance: OK, well it looks you are signed up for our E statements so that's probably why you haven't been receiving any of them in the mail.

utterance: OK, what's the email address you have for me?

utterance: OK, it's Jennifer Johnson all lowercase eight two zero zero zero at Gmail dot com.

utterance: That's the problem. That's the wrong email address.

utterance: OK, well no problem. We can change that for you. let's see, what's the correct email address?

utterance: It's Jennifer Johnston but both jays are capital. Eight six two zero zero zero at Gmail dot com.

utterance: OK, let me read that back for you. That's Jennifer Johnston with both J's capital and eight six two zero zero zero at Gmail dot com.

utterance: Yes, that's right.

utterance: OK, are you signed up for our online banking?

utterance: No, I don't think so.

utterance: OK, well I can help you sign up for that today. you can change any of your personal info and you can actually check on that through our online banking. Plus you can check your balance and your transactions any time you want to. You can make mobile deposits. You can set up bill payments. Do you think that would be something you would like to do today?

utterance: Yes. Can I sign up online myself?

utterance: Yes. You can download our app on your phone or if you want to you can go to our website.

utterance: If you have an app, I can just download it.

utterance: OK, well it's called Intellibank for all.

utterance: OK.

utterance: Cuz all you need to do is create an account and then you'll need to enter your account number. And I can give that to you now if you want it.

utterance: Yes.

utterance: OK, are you ready?

utterance: Yes.

utterance: OK, it's eight zero zero zero nine five five seven nine three three three.

utterance: OK that's eight zero zero zero nine five five seven nine three three three.

utterance: Yes, that's right.

utterance: OK, thank you.

utterance: Is there anything else that I could help you with today?

utterance: No that's all.

utterance: OK Jennifer, well you have a great day.

utterance: You too.

utterance: All right. Bye bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda, how may I help you?

utterance: Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.

utterance: OK, I can help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: OK and do you prefer that I call you Jill or Ms. Baker?

utterance: It doesn't matter you can call me Jill.

utterance: OK Jill can you tell me your account number?

utterance: Yeah it's three, four, six, zero, two, nine, nine, eight. And my social is eight, seven, five, zero, nine four, six, seven, nine. And then the last four of my debit card that's seven, six, five four.

utterance: OK, thank you. I'm just gonna need your account number for now. Can I also get your date of birth?

utterance: It's March second of nineteen eighty.

utterance: OK, and your account has a security question. Can you tell me the city you were born in?

utterance: Yes, I was born in Gledstone.

utterance: OK. So it looks like you received a letter regarding a penalty for a late credit card payment, am I understanding that correctly?

utterance: Yep, but I've never payed anything late so I don't really understand what they're saying.

utterance: OK. Let me look at your account here for you. See what I can see and what's going on.

utterance: OK. So it looks like we've never received your September payment for your credit card and that is why there was a penalty charged.

utterance: what do you mean that you've never received my payment. I mean I have it set up on an automatic draft, so it automatically comes out of my checking every month.

utterance: OK. So I can see where you have it set up for a draft and they they attempted to draft that on October third but it says the funds were not available for them to do so.

utterance: So the payment of ninety six dollars is due and then they've accrued a penalty of fifteen dollars and fifty cents for it being late.

utterance: I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.

utterance: OK. So right now it looks like your current balance in your checking account is actually negative dollar negative four dollars and fifty-five cents.

utterance: It's negative, what?

utterance: I don't understand what's going on!

utterance: OK Jill. So it looks like you've had a debit payment go through in the amount of twelve hundred dollars on October first to si senor dance studio and that is what dropped the account into the negative. so right now there's a four dollar and fifty five cent negative balance in there.

utterance: Oh my gosh. So that's my daughters dance and I totally forgot that that payment would process on the first. OK. I I have the cash for that can I go deposit that so I can make it right and then you guys draft the payment again or something?

utterance: Yeah, you can do that you want me to maybe help you find a bank location to help you deposit that or do you know where you're gonna go?

utterance: No, can you help me find one please?

utterance: Yeah, so are you wanting a location that's close to your home or another address?

utterance: If I can find one close to my home that'd be great.

utterance: OK, give me just a second OK. Let me get a give me a second to try to find that for you all right?

utterance: Yes, I can't believe I did that. Do you have any children?

utterance: I do, I also have a little girl.

utterance: Is she into dance?

utterance: No, she's to little for that right now but maybe one day we'll decide for her to do that.

utterance: Well if you do it's super expensive so maybe have her choose something a little bit cheaper you know like I don't even know what's cheaper these days but my daughters seven and I've spent about eight grand a year on her dance and everything that goes with it and she didn't love it so much I take her right out of it. I forget they always post the payment at different times every month so it's really hard to keep track of and I'm sorry about that.

utterance: Yeah, that's a very pricey, that's a very pricey sport for a child. Jill that's fine, you know like you don't need to apologize, mistakes happen. I did find an address for you and it looks like the bank at location is not quite two miles away. And right now it is open until five p.m. . if that seems like it might be a good locations for you let me know when you're ready and I can give you that address.

utterance: Yes, I'm ready.

utterance: OK. The address is eight nine zero Borno, B, O, R, N, O Road in Kansas City.

utterance: And you said it's two miles away?

utterance: Yes, that's correct. It's not quite two miles away.

utterance: Do you know do they have a drive-thru?

utterance: Yeah, let me look real quick here for you.

utterance: Yeah, so this location does have a drive-thru and they also have a virtual teller available from five p.m. to seven p.m.. So the lobby hours are until five p.m.. and then they have that virtual teller option from five p.m. to seven p.m. at that bank location Monday through Friday. And let me see one more thing here for you. And what I'm going to do too is I'm going to try to waive that that penalty for you. So I'm going to put some notes in here that once you're able to get in there and make that that deposit and get that that credit card payment satisfied we're gonna go ahead and waive that that penalty fee that you got from Intellibank for the late payment here as a one time courtesy for the mistake that was made, OK? we understand that that mistakes happen and we're you know we're gonna try to work with you on this one and give you cut you a little break here. So let me add some notes for that so that they know when you come in. OK. So I've got those notes in there so they should be aware of that whenever you come in to make your deposit and to make your payment. Was there anything else that I could do for you today Jill?

utterance: No I appreciate that, that was very nice of you. Thank you so much.

utterance: No problem Jill, thank you for choosing Intellibank, you enjoy your day OK.


utterance: Hello, and thank you for calling Intellibank. You've reached your agent, Bernard. How may I help you today?

utterance: Hi. I wanted to know how can I get cash right now using my debiting card?

utterance: Your debit card?

utterance: yeah. My debit card. Thank you for correcting me because people people is always correcting me because you know, when I came from my home country I didn't know the correct pronunciation of many words. For example, yesterday I went to the movie theaters and I said can you get my a big bag of popping popping corn. And they told me, well, it's not called popping corn. It's called popcorn. And I said thank you. So thank you too.

utterance: Aww, I'm glad they corrected you especially because a movie without popcorn is just not the same.

utterance: Yeah, I know. So yeah. It's great to know how to pronounce the correct way a lot of words because. Yeah, I'm learning still.

utterance: Yeah. Well, I hope you enjoyed your movie. and I can definitely help you with that. I I could suggest that you visit an ATM. Would that be preferable to you?

utterance: Yeah. You can just tell me which is the one that is closer to me.

utterance: OK. No problem. what is your? What city are you currently in?

utterance: Yeah. I'm in North Carolina, and four seven six Blue Ridge Road, Raleigh.

utterance: OK, perfect. let me go ahead and pull up that find out and it looks like you have some a few ATMs near you. We have one which is just a couple blocks away down at one seventy-six Blue Ridge Road and and we have another one which is just around the corner on Glenwood Ave. It's at thirty-two fifty-five Glenwood Ave. You have a couple ATMs. We also have a different banking ATM if you would be interested in knowing about that?

utterance: No, I think that's OK. I would like to know what's the daily withdraw limit and does the ATM accept cash deposits?

utterance: The daily withdraw limit will be one thousand five hundred dollars and the ATM does accept cash deposits. if you have up to forty bills at once.

utterance: Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.

utterance: Oh, yes. I can definitely help you with that. what is the name on your account?

utterance: Yeah. It's Martha Williams. And my debit card number is four six eight five two four five one, two three six nine, eight five two three.

utterance: OK, perfect. Let me go ahead and put that in here. all right. It seems that you happen to have a account balance of seven hundred and forty-five dollars and thirty-six cents. A .

utterance: OK, great. It's great to know that. Thank you.

utterance: I'm glad to be of service. you can also find ATMs on our website. If you go to our website at WWW dot Intellibank dot com then we will actually have websites there if you click on the ATM locator you'll find at the top right corner of the page. That should be helpful in case you ever need to find one of the ATMs. You can also withdraw using other banks although fees might be involved.

utterance: Well that's very helpful. Thank you. I don't think that's there's any other information I need right now. I'm kind of in a hurry. So I need to go.

utterance: OK. Well, Mrs. Williams, it's been a pleasure helping you on the phone, and lemme just if you have any problems, you can give us a call back.

utterance: OK, great. Thank you. Bye.

utterance: Thank you. Have a good day.


utterance: Welcome to Intellibank. This is Rose. How may I help you?

utterance: Hi Rose, my name is Kim. How are you today?

utterance: I'm doing pretty good. How are you?

utterance: I'm doing well. How's your day been going.

utterance: Pretty good, thank you so much for asking. How about yours?

utterance: it's been going pretty well. I'm happy the work day is over so That's always a good thing.

utterance: Always.

utterance: I am I am calling because I I was trying to go online to look at my account information and to do a couple things. And I can not get on the online banking again. I I seems like you know here lately it's been quite often when I'm trying to do anything online I'm having an issue connecting you know getting the getting the banks up site to come up. It keeps giving me an error so I don't know you know, what's going on with that or if anybody's complained but somebody definitely needs to look at that.

utterance: OK, it looks like there has been a ticket sent in about the online website not working. We've definitely received a lot of complaints about that today. So, I'm looking at the ticket number right now and it looks like that will be fixed some time this evening. I'm sorry that isn't gonna be you know, helpful to you right now. But, just wanted to let you know that it is being addressed and it will it's supposed to be completed this evening.

utterance: Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.

utterance: OK.

utterance: All right. So I just need to get some information from you and then I can go head and initiate that transfer. I know you said your first name is Kim. what is your last name?

utterance: my last name is Johns it's J O H N S. And my date of birth is April twenty-fourth, nineteen seventy-seven.

utterance: OK. And also I need to ask you for your security question. what is your mother's maiden name.

utterance: It's Murphy.

utterance: All right, and you're making the transfer from you checking account to your mom's or which accounts are you using?

utterance: Yes, yeah it'll be from my checking account to her checking account.

utterance: OK and we'll start with your checking account number.

utterance: Sure, that is one one two one zero zero zero five nine five.

utterance: All right, and the dollar amount that you'd like to transfer to your mother's account.

utterance: I'd like to transfer over, eight hundred dollars.

utterance: OK. And this is a domestic transfer, correct?

utterance: Right, yes. This is domestic, she's a local.

utterance: OK.

utterance: OK and the deposit routing number.

utterance: the routing number I I think it should be the same as mine. It's zero five five zero nine five five seven five.

utterance: OK.

utterance: And then her account number is seven zero eight five six four six seven four four.

utterance: OK. Thank you for providing that information. I'm initiating the transaction now and I will be sending you out a confirmation as soon as it's complete. generally the transfers within the bank don't take very long so I should be able to get this done pretty quickly. Just bear with me a few moments.

utterance: Oh, great.

utterance: Thank you so much.

utterance: You're very welcome.

utterance: OK Ms. Johns, I just wanted to confirm that this that this wire transfer has been initiated and it looks like the five hundred dollars is, I'm so sorry, the eight hundred dollars is in your mothers account. So you can text her and let her know that's there, if you want.

utterance: OK.

utterance: Perfect.

utterance: And I just now sent you a confirmation to your email to the email that we have on file. And it takes about thirty seconds to receive that. So just let me know when you have it.

utterance: OK. Let me go ahead and log on here and look.

utterance: OK.

utterance: It might already be out there.

utterance: OK yup, I see it right here. Thank you so much for your help. I appreciate it.

utterance: Awesome, you're very welcome and was there anything else that I could help you with today?

utterance: no, that was everything.

utterance: All right, thank you so much Ms. Johns. Hope you have a wonderful day.

utterance: Thank you too.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Daisy, how may I help you?

utterance: Hi, my name's Hank. I'd like to close my account and report charges on my credit card statement that aren't from me.

utterance: Certainly sir. I'd be happy to help you close your Intellibank account and then we can discuss these charges. How's that sound?

utterance: Fine.

utterance: First, let's pull up your account. Your full name and your address please?

utterance: My full name is Hank Harlow and I live at eight nineteen charity lane.

utterance: The city and state?

utterance: Branson Missouri and my ZIP code is five nine four forty.

utterance: Thank you and your phone number please.

utterance: My number is two two nine seven three zero one nine one nine.

utterance: Thank you. What is your date of birth Hank?

utterance: It's September twenty-first nineteen ninety-nine.

utterance: Thank you and then what is the name of your first pet?

utterance: Muffin.

utterance: Thank you. Now please verify your account number for me.

utterance: Yeah, my account number is zero zero one six three nine two two one seven.

utterance: Hank, I see you have multiple accounts with Intellibank. Is the account you just provided me the one you would like to close today?

utterance: Yeah.

utterance: All right. You currently have a balance of four thousand seventy-two dollars and thirty-two cents.

utterance: Yeah. Sounds right.

utterance: Will we be moving these funds to your savings account?

utterance: I actually wanna move it all to the account I have on my credit union. I've just been too busy to call before this. I recently got married and I've been busy for weeks. Now I'm playing catch up with all the tasks.

utterance: Congratulations!

utterance: Thank you.

utterance: Is this a checking or savings account?

utterance: It's a savings account.

utterance: All right. And please provide me with the routing number.

utterance: OK. The routing number is nine eight two five four three six four four.

utterance: Thank you. Now the account number?

utterance: It's seven four five six two eight nine nine one zero.

utterance: And what is your reason for closing this account today?

utterance: I get an exceptional interest rate with your competitor.

utterance: OK. Let me simple review and allow you to confirm. We are transferring the entire balance of your Intellibank checking account number zero zero one six three nine two two one seven in the amount of four thousand seventy-two dollars and thirty-two cents. These funds will be transferred to a savings account routing number nine eight two five four three six four four. And the account number is seven four five six two eight nine nine one zero. Is this information correct?

utterance: Mm. Actually I gave you the wrong account, can we still change it?

utterance: Yeah, no problem. What is the correct account number?

utterance: It's seven four five six two nine nine one one.

utterance: Seven four five six two nine nine one one. Got it. OK Hank, I'll go ahead and process this request. It will be final within twenty-four hours. You'll receive an email confirmation of this transfer and another email to confirm we have closed your account. Is the email on file still correct? H Harlow at Hotmail dot com.

utterance: Yeah. That's good.

utterance: All right, it'll be just a moment while that processes.

utterance: No rush. How's it going for you today?

utterance: I'm having a pleasant enough day. How about you?

utterance: That's good. Me too.

utterance: All right Hank. I actually have that transaction ID number for you. Do you have a pen?

utterance: Yeah, I'm ready.

utterance: Great. That number is nine nine nine one two six five.

utterance: nine nine nine one two six five. Got it.

utterance: All right Hank, tell me what's going on with your credit card.

utterance: Well there's a large purchase on there that I did not make. I didn't even realize it until I saw my monthly statement.

utterance: OK. Please verify your credit card number for me.

utterance: Sure. It's four seven six two nine eight zero eight seven three three seven one four zero two.

utterance: All right, just a moment while I review the account.

utterance: What is the dollar amount and the date of the transaction that you are disputing and then what is the reason for the dispute?

utterance: It was last month. October twenty-eighth. For seven hundred and thirty-four dollars and ninety-nine cents. It was in Burbank, California. I've never been to Burbank.

utterance: I see. Do you subscribe to any services or have you made any recent online purchases in that amount?

utterance: No.

utterance: I do see that this is a purchase made online to a company called Bennett Bennett Entertainment. Are you familiar with this company? Does anyone else have access to your account or debit card? Could this transaction have been made by someone you know? Your wife by chance?

utterance: She and I discussed this. she has never used my credit card and is just upset as I am. You know as newlyweds we can't afford a loss of seven hundred and some dollars . I don't know that company but I tried calling Bennett Entertainment in Burbank, California and the number was disconnected. It all seems very sketchy to me and I really need those funds.

utterance: I see. Let's go ahead and process a transaction dispute for you.

utterance: Thank you.

utterance: Now the review I'm processing of this dispute may take up to ten business days. And we will be required to cancel that card and issue a new one. The new one will arrive arrive via mail and you can activate it online or over the phone. A representative of Intellibank will contact you if further information is needed. Do you have any questions?

utterance: No. You know, it's a bummer but it is what it is.

utterance: Yep. All right Hank, I have the dispute identification number if you'd like to write it down.

utterance: I'm ready.

utterance: The number is nine nine nine one two six five.

utterance: Nine nine nine one two six five. Got it.

utterance: You should receive an email detailing our call this afternoon and providing you with the investigator's name and contact information. Should you have any questions or concerns during the investigation you may feel free to contact the investigator directly. Have I addressed your concerns today?

utterance: Yep. is there anything else I need to do?

utterance: Not at this time. And is there anything else I can help you with today?

utterance: Mm nope I appreciate it.

utterance: My pleasure. Have a great day.

utterance: Thanks, you too. Bye.

utterance: Bye.