utterance: Thank you for calling Intellibank. This is Daisy how may I help you?

utterance: Hi Daisy, I need to pay some bills, so I'd like to transfer some money.

utterance: OK I'll be happy to help you with that. Let's pull up your account. What is your full name, and date of birth please.

utterance: It's George Emery. September twenty-first, nineteen ninety-nine.

utterance: Thank you George, what is your last four of your social, and your mother's maiden name please.

utterance: Four four eight one. Smith.

utterance: Thank you, and verify your phone number for me.

utterance: Sure it is six one two, two two nine, three nine zero nine.

utterance: Thank you, and can you verify your account number?

utterance: It's zero zero one six three nine two two one seven.

utterance: And is this the account that you would like to move funds from today?

utterance: Yes.

utterance: And are we doing an internal or an external transfer? To within the bank, or to another banking facility?

utterance: External I have to pay my rent.

utterance: I'm transferring to my landlord's bank account.

utterance: I see, OK I'll be happy to help you with that.

utterance: is your landlord's account a international or domestic account?

utterance: It's a domestic account.

utterance: Thank you, and how much would you like to transfer?

utterance: Let's do fourteen hundred.

utterance: Alright fourteen hundred dollars?

utterance: Oh actually you know what, I paid him a hundred dollars in cash, so can I just transfer thirteen hundred now.

utterance: Yep absolutely.

utterance: So we're gonna do one thousand three hundred to your landlord's bank account. Do you have the routing and account numbers?

utterance: Yes I do.

utterance: Routing number first please.

utterance: It's nine eight two five four three, six four four.

utterance: And the account number is seven four, five six, two eight nine nine one zero.

utterance: Alright, one moment while I put this information together. And then I will ask you to confirm it before I submit.

utterance: Great.

utterance: Alright George. George Emery is authorizing a domestic wire transfer in the amount of one thousand three hundred dollars from his Intellibank checking account number zero zero one six, three nine two two one seven. To his landlord's checking account. Routing number nine eight two five four three six four four. Account number seven four five six two eight nine nine one zero.

utterance: Does this sound correct?

utterance: Yep, that sounds right.

utterance: Thank you. It'll take a moment for it to go through and process. And then I will have a transaction ID number for you, if you'd like to right it down.

utterance: Sure.

utterance: OK and that number is nine nine one seven, six two nine.

utterance: Nine nine one seven, six two nine?

utterance: Yes.

utterance: Is there anything else I can help you with today?

utterance: Yes actually. Could you help me update my email address?

utterance: Absolutely, one moment while I get back to that screen.

utterance: So you'd like to change your personal information, your email address. Confirm for me your email address that we have on file.

utterance: It's G Emery at Hotmail dot com.

utterance: Thank you George, and what is the new email that you'd like to use?

utterance: That'll be G Emery seven five four eight at Gmail dot com.

utterance: G Emery seven four five eight at Gmail dot com?

utterance: No it's seven five four eight.

utterance: Exactly.

utterance: All right, I'm sorry about that. I didn't mean to screw that up.

utterance: And I have made that update to your personal information.

utterance: And is there anything else I can help you with today?

utterance: Yeah could you really quickly just repeat my final checking account balance?

utterance: Yes your final balance Your beginning balance was four two six zero fifty three now it's two thousand nine hundred sixty and fifty three cents. Two thousand nine hundred sixty dollars and fifty three cents is your final checking account balance after sending thirteen hundred to your landlord.

utterance: OK and with that transaction ID number, will it also have like a receipt for how much was transferred and everything? Just so I have proof for my landlord.

utterance: Yes.

utterance: Everything will be detailed in the email.

utterance: OK.

utterance: All right is there anything else I can help you with?

utterance: Great.

utterance: no, that should about do it.

utterance: Alright, well thank you for calling Intellibank, and have a great day.

utterance: Thanks you too.

utterance: Bye bye.

utterance: Bye.


speaker_role: Agent

utterance: Hello, this is Brooke from Intellibank. How can I help you today?

speaker_role: Customer

utterance: Hi, this is John Smith. I'm calling to check on my bank account. my balance in my checking account.

utterance: OK. before we start, can you please sir, one more time, spell your first and last name please.

utterance: John. J O H N. Last name is Smith. S M I T H.

utterance: Thank you. How are you today, sir?

utterance: Well, I'm doing well. How are you doing today?

utterance: Oh, good. Our system is running a little a little slow. I'm sorry about that. OK, before we continue, I need to verify your date of birth, please.

utterance: It's July seventh, nineteen eighty-one.

utterance: Thank you.

utterance: OK. And I need to ask you a few more security question in order to continue. what is your mother's maiden name, sir?

utterance: OK.

utterance: It is Jones.

utterance: Could you please spell that for me?

utterance: J O N E S.

utterance: Thank you. All right. And you said that you would like to check your balance on your checking account, is that correct?

utterance: That is correct.

utterance: OK. Could you please verify the last four digits of your checking account, please.

utterance: The last four digits of my checking account are two three one one.

utterance: Thank you.

utterance: Where are you located?

utterance: I'm located in Chicago.

utterance: Oh, how's the weather out there today?

utterance: It's a Chicago weather.

utterance: Is it really cold, then? I heard it's really cold there in the winter. And windy, and freezing. Is it. Is it really cold there?

utterance: It is cold, sir. It's It is cold and rainy and it's a Chicago weather, but I still. I still like it.

utterance: Sounds miserable.

utterance: Well maybe one day I will move in to the beach. But for right now, I'm in Chicago.

utterance: all right.

utterance: OK. I was just able to open the checking account. Would you like me to tell your balance, sir?

utterance: yes, please.

utterance: It is seven hundred and thirty-one dollars and forty-three cents.

utterance: OK.

utterance: is there anything else I can help you with?

utterance: I don't think so. Would you like to check another checking account with us?

utterance: My savings account.

utterance: Would you like? OK. Can you please give me your last four digits of your saving account, please?

utterance: Six one one zero.

utterance: OK. The balance from today is two thousand four hundred and nineteen dollars.

utterance: OK.

utterance: can I. Can I help you with anything else? Were you having troubles checking your account online?

utterance: Yeah my internet connection went down.

utterance: OK. Is this the only problem you've had not being able to log in to your account?

utterance: Yeah, usually it's. Usually I can log in. But I think something happened to the internet today.

utterance: OK, so in the future you will be able to do that by yourself on your online account, sir?

utterance: Yep.

utterance: OK. well it was very pleasant to talk to you today. is there anything else I can do for you before we end this conversation?

utterance: No.

utterance: OK, thank you for using Intellibank, and you have a great day, sir.

utterance: All right, thank you very much. Bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Mary, how can I help you?

utterance: Hello, this Peter Davis calling. I wanna do a wire transfer .

utterance: OK, Mr. Davis. I'd be happy to help you with that. Just a moment please while I pull up my screen.

utterance: All right, so is this to a bank here in the US?

utterance: No, it's in Europe.

utterance: OK, just a moment please, let me grab another screen for that.

utterance: OK, so how's your day going sir?

utterance: It's very good.

utterance: Nothing to complain.

utterance: That's good to hear, Mr. Davis.

utterance: And yours?

utterance: it's going just fine, quite busy today.

utterance: Nice.

utterance: OK sir so, let's see, let me type in some information.

utterance: And you said your name is Peter Davis. Is that exactly how want is it is on your account? Peter? OK.

utterance: Yes.

utterance: And can I get your mailing address?

utterance: it's Peter sixty-eight at Gmail dot com.

utterance: Sir, your mailing address, that's your email address it sounds like.

utterance: Oh, oh yeah. Maryland One thousand Maryland Street, Austin Texas.

utterance: OK, one thousand Maryland, Austin Texas.

utterance: Seven eight one two two.

utterance: Seven eight one two two. And you just gave me your email address, what is that again?

utterance: That is Peter sixty-eight Davis at Gmail dot com .

utterance: Peter sixty-eight Davis at Gmail dot com.

utterance: Correct.

utterance: OK and what account number will be be transferring this from?

utterance: That is five four three two one zero zero one two three.

utterance: OK, five four three two one zero zero one two three.

utterance: Yes.

utterance: OK sir, I before I can complete this any further.

utterance: Let me get a security code from you. Do you happen to know what it is that you set up?

utterance: Yes, Marlen.

utterance: OK, Marlen, can you please spell that for me?

utterance: M A R L E N.

utterance: Got it.

utterance: All right, and do you happen to have the last four digits of your social or your driver's license number?

utterance: I have my driver's license.

utterance: That is five zero zero two one four eight one.

utterance: five zero zero two one four eight one?

utterance: Correct.

utterance: All right.

utterance: And this will be coming from which account, your checking or your savings account?

utterance: My savings.

utterance: OK. How much are you going to send the wire transfer for?

utterance: Twelve and a half thousand.

utterance: Twelve and a half thousand, OK sir.

utterance: And do you have the receiving bank that you are going to be sending this to?

utterance: Yeah.

utterance: OK,

utterance: That is ING.

utterance: OK and what city and country is that?

utterance: It's in Holland in Europe.

utterance: OK, do you have the exact city?

utterance: no.

utterance: OK so, Holland.

utterance: Yeah, the Netherlands.

utterance: OK, Netherlands. OK.

utterance: And let me see if I can pull up ING in the Netherlands. Yes!

utterance: They're everywhere.

utterance: Yes sir, I found it. OK, do you have the account number this wire transfer is going to?

utterance: Yeah, that is I N no no no it's I B A N.

utterance: OK.

utterance: N L.

utterance: OK.

utterance: I N G.

utterance: OK.

utterance: Six five one eight seven one two two four five four.

utterance: OK sir, let me repeat that to you. It's I B A N N L I N G six five one eight seven one two two four five four.

utterance: Correct.

utterance: OK and can you tell me the person's name that will be receiving this?

utterance: Yes that is J A N S S E N.

utterance: J A N S S E N.

utterance: Yes.

utterance: OK. Is there any other information I need on that name?

utterance: Oh maybe his front-name, that is Beah.

utterance: OK.

utterance: Beah, got it.

utterance: OK sir, so wire transfers usually take about four hours to finalize if it's international.

utterance: And there is a small fee for that, we do charge ten dollars. Is that all right sir?

utterance: Yeah, that's not a problem.

utterance: OK, so Mr. Janssen will be receiving that within the next four hours. Let me get that confirmation code for you.

utterance: OK.

utterance: OK, so it's A five four six two one B.

utterance: OK, I got it.

utterance: OK and I can also send that to you via email so you can have your confirmation in case there's any issues with that but like I said he'll be getting that in the next four hours.

utterance: Yes, please.

utterance: OK. through email please.

utterance: OK, so I've sent that over. You should be receiving it shortly. is there anything else I can help you with, sir?

utterance: Yes.

utterance: I'm looking for nearest bank branch.

utterance: OK sir, let me pull that up for you.

utterance: and so are you you're on in Austin Texas?

utterance: Yes, I'm in Maryland Street.

utterance: OK, sure. We only have one in Austin, unfortunately, we only have one Intellibank there.

utterance: And it's on Research and Duval Street.

utterance: Oh, I know that.

utterance: OK, would you like me to provide that the direct street address or any directions to get there?

utterance: No no, I know that, my sister lives there.

utterance: OK, perfect sir.

utterance: we also offer online banking. Would you like any information regarding that?

utterance: No, not necessary.

utterance: OK sir, well thank you for calling Intellibank and I'm glad we were able to help you with your wire transfer today.

utterance: If you have any other questions, please do not hesitate to call us and my name is Mary.

utterance: Give us a call if you need us.

utterance: OK, thank you very much.

utterance: Thank you for calling Intellibank, bye bye.

utterance: Bye bye.


utterance: Good afternoon. You've reached Intellibank. My name is Wes. How can I help you today?

utterance: Hi. I just had a quick question regarding ATMs. I just wanted to know honestly can I use an ATM to take money out from my account or does it have to be a Intellibank ATM?

utterance: Go ahead.

utterance: As in can you use any ATM? Is that what you're asking?

utterance: Yeah.

utterance: Yes. Yes you can. So our debit cards and even our credit cards, if you're eligible for a certain amount of cash advance with that card, you can use any any standard ATM. But just keep in mind and this is true with most banks, if you use an ATM that is not an Intellibank ATM or you take out money from a different branch or somewhere else, usually, a fee will be charged, especially with ATMs. So if you were to use another ATM that's not an Intellibank one or at an Intellibank location you'll probably be charged a small fee. It's usually anywhere from a couple bucks to maybe six or eight depending on the state or location you're in or what type of ATM it is.

utterance: Right, right. OK.

utterance: Yeah.

utterance: Yeah. No problem. And is there anything else I can help you with today?

utterance: Sounds Good.

utterance: Yeah. Actually so I ended up moving to another state and there are not many Intellibanks nearby. So honestly I had to switch my accounts. So can you just help me with honestly closing my account today and transferring the money to the new account?

utterance: Yes, definitely. I will just need your first and last name for that as well as the account number that you'd like to close with us today. So yeah what was your name?

utterance: Oh yeah. So it's Gloria Zaragoza.

utterance: Gloria Zaragosa. OK. And Gloria is spelled G L O R I A, and Zaragoza just how it sounds with a Z?

utterance: Yeah.

utterance: Yep with a Z.

utterance: OK. Perfect Miss Zaragoza. And then what is the account number?

utterance: Yeah, it's two four six one five seven nine zero.

utterance: OK. Perfect. Got this pulled up. OK. All right. Yep. Just putting this in here and getting it pulled up. The system's just taking a second. I apologize.

utterance: No worries.

utterance: OK. And then could you just verify the last four digits of your social for me?

utterance: Yep. It's two four five six.

utterance: OK. Perfect. And just last last question just wanna obviously ask a security question. This is just standard whenever we close accounts, do transfers, work with large amounts of money especially, or with entire accounts. Just gonna ask you the the security question that you created with us. What is your mother's maiden name?

utterance: Oh. Gomez.

utterance: Gomez. OK. Perfect. All right Miss Zaragoza, well just wanna confirm the residual balance of the account, as well as the account number that you gave me. You said the account number was what again?

utterance: Six two four five eight nine seven two.

utterance: Six two four five eight nine seven two. OK. Perfect. Sorry. Just wanted to confirm that one more time, and the residual balance is eight hundred and ninety-three thousand dollars four hundred and seventy-two and ninety-three cents. That is the residual balance and where would you like to potentially transfer this or put this today?

utterance: Yes, I'm opening a new account with PNC Banking. What do you need, my routing number for that?

utterance: Yes. I would need the routing number of the bank as well as and then we already have the account number but as well as the new account number. Actually, if you have that I can I can get you helped out with that today. Actually, yes.

utterance: OK. So the new routing number. Are you ready to take it?

utterance: Yes. I am.

utterance: OK. So it's seven two one.

utterance: Seven two one.

utterance: Eight nine six five two three.

utterance: Eight nine six five two three. Perfect. And then the new account number.

utterance: Mhm. So the new account number is six two four eight seven three four five nine.

utterance: Six two four eight seven three four five nine. OK. Perfect. That's six . OK. I got that. I put that in for you Miss Zaragoza, and it looks like it is all set. The closure, as well as the transaction, will both occur at slightly different times. So the closure will actually hit the next business day. So tomorrow.

utterance: mhm.

utterance: just because our systems stop updating at three p.m. Pacific time. And then the transaction will take anywhere between two to three business days after that to post in your new account. I cannot speak on any other branch branches or banks that are different than Intellibank.

utterance: OK.

utterance: OK.

utterance: mhm.

utterance: So it can range anywhere from from from that period of time, but it it usually just takes a couple of business days.

utterance: mhm.

utterance: And the the transfer will be made, obviously, cuz this is a big transfer and a wire transfer, but also related to the closure of an account. The money will go into the account that you verified, obviously, cuz we verified that information today. So nothing else needs to be done on your end.

utterance: mhm.

utterance: And yeah. It'll all be taken care of in just a couple business days. is there any other information related to Intellibank or any other banking products potentially that you would like some information on related to us? I know that you're changing banks checking wise, but maybe in relation any credit cards or savings or anything?

utterance: No. That was all. Thank you.

utterance: OK. Sounds good and is there anything else that I can help you with today? Any other questions you might have?

utterance: No. That was it.

utterance: OK. Well Miss Zaragoza, it was a pleasure doing business with you. Hopefully, you will come back and see us and do business with us again in the future. But if not, we wish you the best of luck in your endeavors and where are you moving to?

utterance: California.

utterance: California.

utterance: mhm.

utterance: Where in California?

utterance: LA.

utterance: LA. I was born there.

utterance: Oh it's.

utterance: Kind of unrelated, but yeah. Well, Miss Zaragosa, best of luck to you over there on the West Coast. It's a great place to be. And hopefully, you do business with Intellibank again in the future but if not, well it was nice talking with you.

utterance: OK. Well, thank you so much. I appreciate it.

utterance: No worries. Glad I could help you out today. You have a wonderful rest of your day and good luck in California. Goodbye.


utterance: Thank you for calling Intellibank my name is Michelle. How can I help you today?

utterance: yes hi I would like to see about an account please.

utterance: All right, sir. So you wanna look into your account at this bank? Do you have account here?

utterance: No I don't an account there.

utterance: Oh.

utterance: So you would like open a new account at this bank?

utterance: Yes I would please.

utterance: OK sir, just one moment.

utterance: All right.

utterance: I'll need to get a little bit of information from you to set this up.

utterance: OK.

utterance: OK can I get your first and last name please?

utterance: Yes. My my name is Niles Miller.

utterance: Niles, could you spell that for me please?

utterance: N I L E S.

utterance: Niles Miller. All right Mr. Miller can I have your date of birth?

utterance: Yes. Eleven eight nineteen seventy-four.

utterance: Eleven eight nineteen seventy-four.

utterance: Yes.

utterance: All right sir.

utterance: Could I get your home address including city, state and ZIP code please?

utterance: Yes. twenty-two twenty-three North Frank street Peoria, Illinois six one six oh three.

utterance: OK, that's twenty-two twenty-three North Frank Street in Peoria, Illinois.

utterance: Yes.

utterance: Yes.

utterance: All right sir could you would you like a phone number listed?

utterance: Yes.

utterance: All right could you give me that number please?

utterance: yes area code eight seven two three nine eight three seven zero six.

utterance: All right that number was eight seven two three nine eight three seven zero six.

utterance: Yes.

utterance: All right can I have your full social security number please?

utterance: yes my social security number is nine one five six six nine six sorry six eight nine four.

utterance: All right you have the number is nine one five six six eight nine one four.

utterance: no it's six six nine four.

utterance: Six six nine four.

utterance: All right sir so would you like to open a savings or checking account?

utterance: Savings please.

utterance: OK sir we offer two different types of savings accounts for new members.

utterance: OK.

utterance: First of all we have a start a new member account. It's called a new member plus. There is no maintenance fees for that one and there's no minimum balance, and there is a one percent interest rate on savings so after a while it builds up slowly but you know there's no there's no minimum amount that you have to deposit, you could deposit within the next five to ten days.

utterance: OK.

utterance: And the second account is a new member plus savers with a two percent interest rate that does come with a ten dollar a month maintenance fee as well of a you have to maintain a minimum balance of five hundred dollars. But with the extra interest rate that's why we have that requirement.

utterance: OK, I will take the plus saving.

utterance: All right, sir. So you want the new members plus savers. All right. Let me ago ahead and process your information and set up that account for you. It'll be just one moment.

utterance: Yes.

utterance: All right thank you.

utterance: All right sir I've set up that account for you you will get a new member package in the mail at the address we have on file. Which was two two three North Frank street in Peoria, Illinois. that should be sent out to you within the next twenty-four hours, so you should have it within the next five. You could either come to the branch and make a deposit or I could have some provide you a little information about setting up online banking that way you could just you know set up a direct deposit or you know process that payment online.

utterance: OK. That's good right there

utterance: All right sir well for online banking once you get that package in the mail it'll have all your information on your account. What you do is you go our member site. I'll also send that information, but I'll give you a little bit now it's pretty straightforward, you go to our member site at Intellibank dot com Their going to be on the home page, two tabs the farthest tab in the right corners gonna tell you is gonna offer online banking. You click on that tab it'll go to the process screen, you'll go through the steps.

utterance: You'll go through the steps and then once you set that up you'll be able to just set up a direct deposit and get all your information from your account online.

utterance: OK, that sounds good. Everything's so I hope your day go good today.

utterance: Oh yes it's pretty good so far. I hope your's does too.

utterance: All right, thank you.

utterance: So you ready for the so you ready for the winter?

utterance: Oh, yes sir I sure am.

utterance: I'm ready for it to be over with once it starts.

utterance: I'm ready for it to get started.

utterance: About my time I'll be ready for Christmas so that's what I've got to worry about.

utterance: Oh man, I'm looking forward to that.

utterance: Well sir is that all for you today?

utterance: Yes.

utterance: All right, thank you so much Mr. Miller for your time and patience and again my name is Michelle. Look for that information in the mail in the next five days.

utterance: All right thank you.

utterance: OK, enjoy the rest of your day sir.

utterance: You too.

utterance: Thank you bye bye.


utterance: Thank you for calling Intellibank this is Lisa how may I help you today?

utterance: Yes I need to transfer some money to my mom's bank account.

utterance: OK I can help you with that just a moment here let me get my computer set up.

utterance: OK.

utterance: Thank you for waiting can you give me your first and last name please?

utterance: Sure Sunni S U N N I Bean B E A N.

utterance: Thank you and I need your address please.

utterance: Eighteen forty-two Woodvine Street apartment H two Fairborn Ohio four five three two four.

utterance: Thank you . Woodvine is all one word?

utterance: Yes.

utterance: OK can you give me a phone number please?

utterance: Nine three seven four six three three three eight zero.

utterance: I'm sorry that's not the number I have. Can you provide another number? Can you give me your most current phone number?

utterance: Nine three seven five three two five five seven nine.

utterance: OK let me update that for you for just a minute here.

utterance: How's your day going?

utterance: I'm fine how are you today?

utterance: Good!

utterance: How's the weather there?

utterance: It's warm.

utterance: That's good. It's kinda chilly here.

utterance: I wish it was chilly here.

utterance: OK can you. I have that updated for you. Can you go ahead and give me your social security number?

utterance: Five two two six five eight seven nine eight.

utterance: Thank you and I need your date of birth.

utterance: Six thirty eighty-one.

utterance: Thank you and then to verify your account I need your authenticating ID number do you know that?

utterance: R R five nine four one one zero.

utterance: Thank you and is that an ID number?

utterance: Driver's license.

utterance: Driver's license thank you. And then I need the answer to your security question.

utterance: It's Johnson.

utterance: OK great. OK so you need to make a transfer from one account to another. Does your mom bank with us too?

utterance: No it's a different bank.

utterance: OK so you well so in order to make that transaction it would have to be a bank account that she has holding with us.

utterance: Yeah we got it.

utterance: OK it is with you guys I forgot she transferred.

utterance: OK so do you have that bank account number so I can verify it?

utterance: Yes I do.

utterance: Go ahead.

utterance: Eight three two zero zero one nine.

utterance: OK just a minute here. And can you give me her name?

utterance: Tam Lacouch.

utterance: Thank you. And then what account number of yours would you like the money to come from?

utterance: Five nine zero eight one four two nine.

utterance: OK let me load that up and look at your account here just a minute. It looks like a checking account is that right?

utterance: Yes.

utterance: OK. OK and what amount would you like to transfer to her account?

utterance: Two hundred and fifty dollars.

utterance: OK.

utterance: I'm also having a problem with my savings accounts there's a transfer I don't recognize.

utterance: OK well we could file a dispute for you would you like to work on that first?

utterance: No let's get the transfer done.

utterance: OK. All right so you want to transfer two hundred and fifty dollars from your account to your mother's account is that right?

utterance: Yes.

utterance: OK all right I went ahead and did that so after the transfer it looks like you still have four hundred and thirty dollars in your account does that sound about right?

utterance: Yes it does.

utterance: OK good. So I went ahead and made that transfer Now Do you have online banking setup with us?

utterance: Not yet.

utterance: OK can I tell you about online banking? That would be an easier way for you to to make transfers in the future.

utterance: Sure.

utterance: OK so you would go to WWW dot Intellibank dot com. And at the top of the page there's an option for online banking. Sorry you would click that link and then click sign up new member.

utterance: OK.

utterance: And then you'll need your your personal information and your account number to register.

utterance: OK.

utterance: And then once you register you'll have access to your balances for all your accounts, you can make transfers, you can order checks. There's lots of things you can do but at the top of the page when you log in there will be a tab that says transfers.

utterance: OK.

utterance: And if you want to make a transfer to someone else's account like you're doing today you can just put in their account number and their name if they're with us and your account information and hit transfer and it goes through and you don't have to call the call center.

utterance: OK.

utterance: OK.

utterance: You're welcome to call here if you want to but it's just another option for you.

utterance: OK can you hold on one second?

utterance: Oh sure!

utterance: You forgot we had to do that.

utterance: Shut up!

utterance: Are you still there?

utterance: Oh I'm here.

utterance: OK I'm sorry about that.

utterance: That's OK. All right so is there any other thing I can help you with today? Did you wanna work on that dispute?

utterance: No not today I'll figure it out.

utterance: OK.

utterance: Well if you decide you do want to dispute that transaction figure out where it came from you're welcome to call back. You can also dispute it via online banking if you set that up.

utterance: OK.

utterance: Now how does that sound?

utterance: Sounds good.

utterance: All right is there anything else that I can help you with today?

utterance: No I don't think so.

utterance: All right well thank you for calling Intellibank you have a good day.

utterance: You too.

utterance: Thank you.


utterance: Thank you for calling Intellibank, where we value our customers, this is Brenda. How may I help you?

utterance: Yes, I need to close an account and trying to that balance.

utterance: OK. I can help you with that. Could you please just confirm your first and last name or an account number for me?

utterance: Yes. My account number is five four five four four one one and my name is Rhonda Green.

utterance: Thank you Missus Green. Do you prefer that I call you Miss Green or Rhonda?

utterance: Oh dear Lord. Please call me Rhonda. My mother is a Miss Green and it makes me feel elderly hearing that.

utterance: Well, Rhonda. I totally understand that and I want to make you feel as comfortable as possible. So Rhonda, if you could please just provide me your date of birth, I will get that information for you.

utterance: My birthdate is October eight of nineteen eighty and would you also like my social security number. I have that as well.

utterance: Thank you, Rhonda. Your social security number won't be necessary but it does look like you have a security question listed for the account. Can you tell me what the color of your first car was?

utterance: Oh, man. My first car was a candy apple red Ford Mustang with a convertible. I loved that car.

utterance: It sounded like it was an incredible car.

utterance: It was.

utterance: Thank you for confirming that for me, Rhonda. It looks like that is the correct question. So it looks like this is a savings account and you are wanting to close this account today. Is that correct?

utterance: Yes. I need to close it down.

utterance: OK, Rhonda. Do you mind me asking is there something that you were not satisfied with regarding Intellibank and this account that we might be able to fix for you?

utterance: Oh no. There is nothing wrong with the account or with Intellibank. I have lots of other accounts with them. I'm just trying to keep you know all of my stuff kind of organized and I'm not really using this savings account so I wanted to use the savings account I had at another bank that just yielded a higher return.

utterance: OK. If you have a moment, I could go over some other account options with Intellibank that might be better suited for your needs to see if we might be able to keep you as our customer regarding this account. If that was an option for you.

utterance: I do appreciate it, Brenda. But I really just want to close the account if you don't mind.

utterance: OK. I understand. I I can do that for you. It looks like there is a four hundred dollar and twenty cent balance on the account.

utterance: Would you like me to have that check mailed to you for that balance refund?

utterance: could you possibly transfer that balance to a new account at a new bank for me?

utterance: I I can. I can do that. I would just need to verify some information with you Rhonda. could you please just verify your home address?

utterance: Yes. My home address is twenty-two fifty-five Nightingale Road in Kansas City, Missouri.

utterance: Thank you and could you also verify your telephone number for me Rhonda?

utterance: It is six five six three three three two two one one.

utterance: All right. Thank you. And can you tell me what bank you will be sending that transfer to?

utterance: It's Capital Bank.

utterance: Capital Bank One, it says, actually.

utterance: do you have a routing number for that account number that you would like to send to?

utterance: Yes. let met me look for it real quick. Give me just a moment.

utterance: That's fine, Rhonda. Take your time.

utterance: OK so it looks like that routing number will be eight five four three two one five four three.

utterance: I think that's the correct one.

utterance: Right. Thank you, Rhonda. and what is the account number at Capital Bank that we can transfer these funds to.

utterance: the account number is three four five nine zero zero one.

utterance: All right.

utterance: Thank you, Rhonda. I appreciate that. I am going to go ahead and initiate this transfer but before this transfer can be prove, I'm going to need you to review and sign the account closing and balance documents These are basically just some documents that we send to you through an email and you can E sign those just to just to get to send those out to you real quick though I do need you to confirm the email address we have on the account.

utterance: My email address is run Rhonda run, R U N R H O N D A R U N, at Yahoo dot com.

utterance: All right.

utterance: Run Rhonda run at Yahoo dot com.

utterance: Thank you. That is the correct email. I will email you these documents and once you get them, if you will just E sign them. It will automatically send those back to me and then we can start to get that transfer completed for you and get this account closed.

utterance: I just want wanna verify it one more time that there is nothing else I can do for you before we complete this transfer. There is nothing else that we might be able to assist you with that might keep you here with this savings account.

utterance: I don't think there's anything.

utterance: Was there anything else I could do just to assist you at all today?

utterance: Well, can you tell me are they going to email me something that's showing that that checking account is closed? So that I know and have proof that it's been closed.

utterance: yes. Just to confirm though that we are closing a savings account today not a checking account. But Intellibank will mail you the documents verifying the transfer and that account was closed so that you will have all of that information for your records. Is there anything else that I might be able to assist you with?

utterance: no. I I don't think so. That's it. this won't affect any of my other accounts that I have with Intellibank though, correct? Like it will all just remain separate and I just want to verify it's just this one account that we've discussed that's being closed.

utterance: Yes. Yes, Rhonda. That is correct. We are only closing the savings account that you provided. it's the account that's ending in give me one second here just to verify. So yes, it's the account number that you provided for us that is ending in in four four one one. That is the account that we're closing today. It is a savings account with the balance of four hundred dollars and twenty cents and we're going to get that money transferred over to you at your Capital Bank account. Is that correct? .

utterance: Yes. That sounds fine. Thank you. I appreciate it.

utterance: Thank you, Rhonda, and thank you for choosing Intellibank. We we hope to do business with you again in the future. Thank you.


utterance: Good morning. Intellibank. How may I help you?

utterance: Hi, this is Roberta Smith. I need to change close out my checking account and put all my money in my savings account.

utterance: OK, no problem. We can do that. I just have to get some information from you first. I need your date of birth and the account number.

utterance: OK. So I got two twelve nineteen sixty-six. And my address is five two four North Orange Street, Fruit Bowl, Florida. Three six nine, four eight.

utterance: OK.

utterance: And my telephone number is four eight four, six three one, eight zero, six three.

utterance: OK. Thank you.

utterance: OK, now my checking account number is six four five, eight two zero, zero three dash four one. Four four zero, four zero, four zero.

utterance: OK.

utterance: OK. So that was six four five, eight two, zero zero three, dash four zero. And that's your checking account you want to close?

utterance: Correct.

utterance: Correct.

utterance: OK.

utterance: And you want to put wait. First I need to ask you some security questions. What was the what is your mother's maiden name please?

utterance: Adelman. A D E L M A N.

utterance: Thank you. And your the name of your first pet?

utterance: Charley, the cat.

utterance: Thank you. And what street did you grow up on?

utterance: Hickory Lane.

utterance: Thank you. That all checks out. Now, you. We want to close the checking account number, I mean the checking account and we're going to put it in which account?

utterance: My savings account.

utterance: OK. And what is your reason for the closure?

utterance: Because I'm going to eventually switch banks, but right now I want all my money in my savings account so no more checks can bounce.

utterance: OK. No problem.

utterance: So it's just

utterance: Gonna go in my savings account. Just want it in my savings account.

utterance: OK. We will do that for you. We will get it closed.

utterance: And you want to deposit in the savings, correct?

utterance: Correct. I can give you that number.

utterance: And

utterance: Yes.

utterance: Thank you.

utterance: Six four five eight two, zero zero three, dash four one.

utterance: OK. That's six four five, eight two, zero zero three, dash four one.

utterance: Correct.

utterance: I also will need your depositing routing number.

utterance: Four three, two seven, six eight.

utterance: OK. And your. Oh, I already got your account number correct?

utterance: My account number changing? Yes, you got my account number. Do you need my email?

utterance: sure, because afterwards I can send you all the information in an email.

utterance: It's Roberta. It's Robert with an A, J Smith at AOL dot com.

utterance: OK, that's Roberta J. Smith at AOL dot com?

utterance: Correct.

utterance: Good. OK. We're gonna take the whole eight hundred and forty-six dollars and thirty-seven cents and deposit it into your savings account number six four five, eight two, zero zero three four one.

utterance: Dash four one.

utterance: Yes. Sorry. OK. Good.

utterance: Correct.

utterance: OK, that is done now. Is there anything else that I might be able to help you with today?

utterance: Well, I was just wondering what my total balance is now on my savings account.

utterance: That looks like it is two thousand three hundred and forty-five dollars and six cents.

utterance: Whoa, that's awesome. That's so awesome, except now I can't get it out because it's in my savings account and I don't have a savings card to get anything out. but that's OK.

utterance: Do you. Would you like

utterance: Would you like a savings card to get it out?

utterance: If you have

utterance: It, then I could get just savings out that's cool. If you don't then.

utterance: You can just make a withdrawal?

utterance: I can make a withdrawal.

utterance: If you come into the branch.

utterance: Oh, OK. I can make a withdrawal. That sounds good, but I'm old and I don't know if I'm gonna be able to make it to this place to withdrawal in time. What are your hours of operation?

utterance: Nine to five every day, except for Fridays when we're open till seven. And Saturdays, we're at nine to twelve.

utterance: Oh, maybe I can make it Saturday. Maybe I can get my daughter to come and take me somewhere. Take me there. Or I'll just have to not worry about it. I shouldn't have any checks clearing cuz I only get paid once a month and it's only gonna go into my savings now. And I haven't made it paid any checks out. So.

utterance: OK, great. Is there anything else I can help you with?

utterance: And you said your, what was your name?

utterance: My name is Ronda Jones.

utterance: OK, well, Ronda Jones. I guess that's all that we need. Thank you.

utterance: Have a good afternoon.

utterance: Thank you. Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose my name is Kim, how are you today?

utterance: I'm doing pretty good Kim. Thank you so much for asking, how about yourself?

utterance: I'm doing pretty good. I need some help please. I need to transfer some money to my brother's account. he also has account with you all as well. So it's you know, within the same bank.

utterance: OK. Alright, wonderful, I can definitely assist you. So you need to make a transfer to your brother's account and I'll just have to ask you a few questions so that I can get into your account and also his account, OK? all right. Can you tell me what the first and last name is on your account?

utterance: Sure.

utterance: My name is Kim and last name is Johns. That's J O H N S. and my date of birth is April twenty-fourth, nineteen seventy-seven.

utterance: Thank you so much. Now just have to ask you your security question, what is your mother's maiden name?

utterance: It's Murphy.

utterance: OK, awesome and what account will you be making your withdrawal from?

utterance: I'm gonna to use my my checking account to his I believe, it's his checking account as well.

utterance: OK and can I have your checking account number please?

utterance: Sure. My account number is one one two one zero zero zero five nine five.

utterance: Thank you so much and your brother's first and last name.

utterance: His first name is David and last name is Johns. J O H N S like mine.

utterance: OK thank you so much. And the dollar amount you would like to transfer to his account.

utterance: Five hundred dollars even.

utterance: OK and your brother's the deposit the account number for your brother to deposit.

utterance: let me see here. bear with me for one second here. I have that written down right here.

utterance: Sure. Take your time.

utterance: Ugh. Hold on for one moment for me Rose. Let me let me run downstairs to the kitchen.

utterance: No worries, take your time.

utterance: OK Rose.

utterance: Yes.

utterance: Thank you so much for holding. I'm so sorry I have no idea what I did with the sticky note with his account information on it.

utterance: Oh no.

utterance: Yeah I I've looked all over the place. Looked where I was just sitting and also down in the kitchen. I cannot find it for the life of me.

utterance: Oh I hate that. Unfortunately, I wouldn't be able to complete this internal transfer without that information.

utterance: Right of course.

utterance: well, do you think that maybe you could help find me an ATM over near where he lives. I'll just ride over there and take out the cash and give it to him instead of trying to transfer it to his account. and I'll probably end up finding that paper when I come back from doing all that.

utterance: That's how that's exactly what happens to me. I'll need something important, be for sure that I know where it is. Can't find it and then seven days later, when I'm looking for something else and have already gone through the stress of not finding it, there it is.

utterance: Ugh.

utterance: There it is. Exactly.

utterance: How frustrating.

utterance: Oh, of course I can help you find a ATM close to your brother. It's no problems at all. I'm sorry that I wouldn't be able to complete that transfer. I know that's inconvenience but I can certainly get you the as as close to him as I possibly can. what's your brother's address, Hun?

utterance: His address here is, let me see. Go look up that address too. Here we go, it's forty-nine Holland lane. And that's Philadelphia, Pennsylvania one nine one zero one.

utterance: Awesome, now bear with me just a moment what I see what I can find for you here.

utterance: OK. I think I have something pretty close to him. I'm trying to find the the absolute closest. OK, so I've got

utterance: bear with me for some reason the addresses are not coming up like they normally do.

utterance: Oh, it's no worries.

utterance: OK, there's a Shell station really close to him. Do you know are you aware of that? The Shell station? It's literally looks like it could be walking distance from his place.

utterance: Oh, OK. Perfect.

utterance: Yes.

utterance: Oh OK. Great.

utterance: OK yeah. There's an ATM within there and it's twenty-four hours. so that should be easy for you to get that money to him immediately.

utterance: That's perfect.

utterance: Perfect, thank you so much for your help. I really appreciate it.

utterance: You are so very welcome, was there anything else I can help you with today, Ms. Johns?

utterance: no, that's everything. I really appreciate it. Have a good one.

utterance: Oh.

utterance: Thank you so much. I hope you have a wonderful rest of your day as well. Bye bye.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Sandra. How may I assist you today?

utterance: Hello. I got this notice in the mail regarding problem with my account. And not quite understanding what it's what it's for and just wondering if you can help me with it and any info would be great.

utterance: Yes I can help you. Let me go ahead and call up my screen and will take a look at the account in question and I'll see if there are any notes in there. I'll need to get some information. First of all your first and last name please.

utterance: OK. It's Bradley Keller and that's spelled B R A D L E Y and the last name is K E L L E R.

utterance: Thank you Bradley. Do you prefer Bradley or do you prefer Brad?

utterance: I prefer Brad.

utterance: Fantastic. also now I need your date of birth please.

utterance: OK. I was born on February second. Nineteen sixty.

utterance: And the last four of your social security please.

utterance: OK last four eight zero six four.

utterance: And I do have a security question that would need to be answered.

utterance: What is the name of your first pet?

utterance: Name is Bruno.

utterance: OK. I'm gonna go ahead and enter into my next screen. It looks all good.

utterance: Do you happen to have the account number in question on your form?

utterance: Oh I don't have it right here it's in the next room hold on a second and let me go get it OK.

utterance: No problem I'll be happy to wait.

utterance: OK see. It is my checking yeah my account number is six six zero zero one nine six zero.

utterance: OK. aha OK. I think I see what we have going on here Brad. Your current this is a business checking account and your current balance is fifty-five dollars and twenty-six cents and they fees are starting to be excess because you are below the minimum threshold of five hundred dollars I can reverse that fee out. It was ten it's a be ten dollars a month to sixty-five twenty-six I guess the best thing to do it. Are you still using the account?

utterance: Oh no I I sold my business months ago. I thought this account had been closed.

utterance: I see. No, it hasn't been closed and I think that's why you got the letter cuz we generate we generally send them out right away cuz we don't want our customers to incur extensive charges. my recommendation if you haven't been in your business is to go ahead and close that account. Could we do that for you today?

utterance: yes please. I really appreciate it. it's a possibility of maybe transferring it to another account.

utterance: Yes, we can do that for you. I would need to know the deposit account. Number that you want that to go to.

utterance: OK I have it in another bank. Do you by chance also need the routing number?

utterance: Yes. Actually I was gonna ask you that next so please I'm ready to copy.

utterance: OK. The routing number is two five zero no correction correction two six zero one six zero four five one.

utterance: So I wanna verify that you are having this sent to Harbor Bank.

utterance: That is correct.

utterance: And may I have the account number that you like that to go into please?

utterance: OK. The account number is five six one zero one seven four zero.

utterance: OK.

utterance: I'm waiting now to just see when I can expect the transaction and the closure of the account will occur. OK it looks like it went through so you should expect a notification via your email that you gave us which was B K. That's bravo Kappa. Nineteen sixty at array A R R A Y dot com.

utterance: Is that correct?

utterance: That is correct.

utterance: OK you should look for that in about twenty-four hours. Is there any other information you like to ask me today. Do would you like some information? I notice that you still have a savings account with us? Would you like some information on online banking?

utterance: yes please. It would be nice if I can check balance and and otherwise do other things without having to call up every time.

utterance: Online banking is the way to go. let me go ahead and I will send you a link to that email. It will come in separately and then you can go over and find out. It'll let you click right on and get into our app if you have a mobile phone as well.

utterance: Is there anything else I can help you with today?

utterance: No that's it. I appreciate your help on this and figuring out what kinda scared me when I get a notice and so Thank you very much.

utterance: No problem. It was my pleasure Brad. You have a nice day.

utterance: OK, thank you. You too. Bye Bye.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. My name is Britney, how may I help you?

utterance: yes. I'm calling because I need to find a branch in my location.

utterance: OK. Can I have your first and last name?

utterance: Thomas Lane.

utterance: All right. And your date of birth, please?

utterance: February the thirteenth, nineteen eighty-two.

utterance: OK. All right, thank you. And your address that we have on file, please.

utterance: OK. Hold on.

utterance: OK. No problem. Take your time.

utterance: It may be OK, hold on.

utterance: OK.

utterance: It may be my old one. Four five three, South West Tenth Street or six hundred North Road thirty-two, Unit A.

utterance: Thank you. And for your security code, can I have your mother's maiden name, please?

utterance: Green.

utterance: OK. Thank you. So you stated that you would like to locate a branch, is that correct?

utterance: Yes, please.

utterance: OK. Can I have your street address, where you are inquiring?

utterance: Six. I meant two six eight, South West Thirty-fourth Street.

utterance: All right. And the city and state?

utterance: Sampson, North Carolina.

utterance: OK. One second. OK. And I do see that there are several ATMs near your location. There's a branch located on Twenty-third Avenue, two miles away. there's also a branch about one point three miles away from you on West East Boulevard.

utterance: OK.

utterance: All right. Oh! And also on N H Drive International about point three miles away. Would you like further information about how to find ATMs in your location using our online banking tool?

utterance: Yes, please. And thank you very much.

utterance: OK. So our online banking tool will allow you to find different locations for your bank. there is a section there where you can type in your ZIP code or maybe your street address and it'll just give you some more information. our online banking can assist you in find our branch hours. and you just go to Intellibank dot org. scroll down to the bottom if you create. If you click on create my online banking, then then that will be fine. Also. That'll be fine. Mhm.

utterance: Also, I would like to move money from one account to the other. I am planning a a trip to the park and I would like a view of the city. How you even been to Great. Have you ever been to Great Yellow Park?

utterance: Great Yellow Park, no, is it nice?

utterance: Yes. And the weather is beautiful. It's in California. Is the weather nice where you from?

utterance: Yes. It's pretty nice here. Thank you, for asking that. OK. So, would you like to make a transfer? is this an internal or external transfer?

utterance: Internal. It's from my checking to my savings account.

utterance: OK. I can help you with that transfer. What is the account number you would like to withdraw from and how much?

utterance: I would like to withdraw five thousand from my checking account. Number three nine nine seven five seven four and put it in my savings account, three oh five eight two nine five, please.

utterance: OK. So to confirm, you are transferring five thousand dollars from your checking ending in seven five seven four, to your savings ending in eight two nine five? Is this correct?

utterance: Yes, ma'am.

utterance: Yes, ma'am.

utterance: OK. OK. So you do have a balance of three thousand five hundred in your checking account. And a balance of ten thousand three hundred in your savings account. would you like further information about setting up online banking in order to transfer funds more conveniently in the future?

utterance: No. That's it, thank you.

utterance: Oh! Was is there anything else I can do for you?

utterance: No. Thank you.

utterance: OK. No problem. Well again, thank you for calling Intellibank, my name is Britney. Have a great day.


utterance: Thank you for calling Intellibank, how may I help you today?

utterance: Yes ma'am. gotta make a road trip back up to Michigan. sister-in-law is in a hospital and so I'm just trying to find out possible ways I can get some money if I need it while I'm up there.

utterance: I'm sorry to hear that your sister is in the hospital. What state are you going to?

utterance: I'm headed up to Lansing Michigan.

utterance: Lansing, Michigan. And do you have a house address?

utterance: Well, our hospital address is twelve fifty North Packard that's P A C K A R D Lane.

utterance: OK. Lemme take a look and see if I can find any ATMs and or bank locations near that area. Once moment, please.

utterance: OK, thank you.

utterance: And I'm sorry sir, may I get your name again, please?

utterance: James Johnson.

utterance: OK.

utterance: OK Mr. Johnson. I have found that we do have a couple of branches up in that area. The closest one that we have to that would be eight four nine, North Packard Lane. We also have several sister banks that you can go ahead and take money out of your account as well from their ATMs. You'll find their little logo on the bottom of your credit card. Your debit card.

utterance: They. It will cost you two dollars per transaction for each of those fees. There are about three locations in that general area for that.

utterance: We also have a ATM in a. In one of the banks near it looks like Green Street and Maple right on the corner.

utterance: The address is seven fifteen, North Maple street.

utterance: OK.

utterance: Well, is the fee just for my reward card or the travel card?

utterance: The fee would be for, unfortunately, your reward card cannot be used in those ATMs. It would be for your traveler's card And that would be the fee for that one.

utterance: OK.

utterance: OK. So the rewards card would just be for the Intellibank ATMs?

utterance: Yes, sir. It would be.

utterance: OK. yeah, I'm hoping I don't really need. Cuz I'm gonna take some money with me but, just in case. I'd say, we found out she's in the hospital. So we're gonna head up and see if we can help out or with the rest of the family while we're up there.

utterance: I can understand that sir. hope everything will be good for you and blessings with the family.

utterance: Oh, I thank you.

utterance: Is there any~

utterance: Thing else I can help you with today?

utterance: No. I think that should be it. do the ATMs also take deposits?

utterance: Just for a moment. Let me take a look and make sure that all of these are full service for you.

utterance: OK. I see that the one on at eight forty-nine North Packard Lane is a full-service branch. So it will be able to take your deposits as well as any withdrawals that you may need. And unfortunately, our sister banks do not take deposits at their banks.

utterance: OK. yeah, that should that should help because that way if anybody helps helps out, we can, you know? Put the money in and have it have it available sooner or later. I think that should be about it.

utterance: I'm trying to think. Honey, can you think of anything else?

utterance: Sir, if I can get your account information, perhaps I can go ahead and set in that you are traveling. That way there would be no problems with you using your credit and or debit card up there.

utterance: OK.

utterance: If I can.

utterance: Yeah, gimme a second. I will grab my my bank card here.

utterance: All right. yeah. The card I'll most likely be using, four two zero six one seven three nine two eight six nine seven seven three zero.

utterance: And could I please have you spell your last name for me?

utterance: J O H N S O N.

utterance: OK. And may I have your birthday, please?

utterance: That's January eighteenth, nineteen sixty-nine.

utterance: And your mother's maiden name, please?

utterance: Smith.

utterance: OK, sir. I do have that account here. Gimme one moment and I will go ahead and put a note that you are traveling from.

utterance: Which state are you traveling from, sir?

utterance: Coming

utterance: I'm gonna be coming out of Virginia.

utterance: You will be traveling out of Virginia up to Lansing, Michigan.

utterance: Correct. So, yeah. if they see any transactions Virginia, Pennsylvania, Ohio that's most likely us.

utterance: OK, sir. I will go ahead and put all of that information into the screen here. Gimme one moment.

utterance: Everything seems to be in order, sir. Is there anything else I can help you with today?

utterance: not that I know of. is there like a daily limit as far as what we can withdraw?

utterance: You can withdraw up to three hundred dollars per day. Per transaction and that is a thousand dollars per day.

utterance: OK. cuz that way make sure. I don't. I don't wanna be declined and and you know? Not know why. So. All right. Well, that should be it. I think hopefully, I won't have to, you know it pulls too much out cuz I'm gonna be taking enough with me I hope but thanks. Thank you for your help and hopefully this goes good.

utterance: Again, thank you for your.

utterance: Sir. Thank you for.

utterance: Thank you for letting me serve you today, I hope your trip is very successful. You have a blessed day.

utterance: And I hope hope you have a better day cuz it sounds like you're having long like I am. So, thank you again for your help and if I have any other questions, I'll give you guys a callback.

utterance: Thank you again for calling Intellibank.


utterance: Hello, thank you for calling Intellibank. My name is Jessica. How can I assist you today?

utterance: Yeah, my name is Bill Jones and I wanna make a wire transfer.

utterance: I received a notice about a rate increase but I was told by another agent this wouldn't happen until next year.

utterance: Any info you could help me with would be great. I really wish we had more of a notice of these things. My wife and I just got back from vacation and I saw the letter.

utterance: We just got from back from vacation. How has the weather been for you lately?

utterance: Pretty good and yours?

utterance: All of it's beautiful on vacation. We loved it. We went to the beach.

utterance: Getting back to the rate increase. Can you check and see if I got the letter? Because I can lock in the if I got the letter because I can lock in that rate?

utterance: Certainly.

utterance: Mr. Jones, I'll be happy to help you today.

utterance: We did do a campaign offering select customers a rate lock to give our loyal customers that locked in rate.

utterance: All rate increases were effective immediately as was handed down by our corporates offices.

utterance: However we do have a promotion available now that will lock in the rate for twelve months.

utterance: Let me check to see if that offer is available to you.

utterance: Give me a moment to check.

utterance: Sure, no problem. I really hope I can get that rate lock to for the next twelve months. That would really help me out a lot.

utterance: OK Mr. Jones in the meantime, let me get some information from you so I can check your account.

utterance: Your first and last name.

utterance: Bill Jones.

utterance: Date of birth?

utterance: Ten fourteen nineteen seventy-five.

utterance: Authenticating ID number.

utterance: One two six eight nine four.

utterance: And for security purposes, to verify your identity, what street did you grow up on?

utterance: Main Street.

utterance: OK and your back account number.

utterance: Six nine nine two five five.

utterance: And the amount of the wire transfer.

utterance: Nine hundred.

utterance: And is this for a checking or savings account?

utterance: This is for checking.

utterance: OK and the deposit routing number.

utterance: Two six zero nine nine nine five six zero.

utterance: And your bank account number.

utterance: Six nine eight seven eight four.

utterance: OK Mr. Jones, let me confirm I have all your information correct before we proceed further.

utterance: I have the first and last name as Bill Jones.

utterance: Date of birth ten fourteen nineteen seventy-five.

utterance: Authenticating ID number one two six eight nine four. Security question was the street you grew up on. That was Main Street.

utterance: And the account number is six nine nine two five five and the transaction amount is nine hundred dollars.

utterance: To a checking account.

utterance: The deposit routing number is two six zero nine nine nine five six zero.

utterance: The deposit account number is six nine eight seven eight four.

utterance: Incorrect.

utterance: OK and great news Mr. Jones. We can give you a promo to lock in your rate.

utterance: For a full twelve months, would you like to go ahead and take advantage of that today on this call.

utterance: Yes, that sounds great.

utterance: Your account balance before the transfer is twenty-nine hundred dollars.

utterance: And your balance after this transaction will be two thousand dollars.

utterance: All US transactions will retain a fee for two ninety two dollars and ninety-nine cents.

utterance: In all fifty states, while international transactions are eight dollars and ninety-nine cents.

utterance: Per transaction, if funds cannot be accepted, it will return to your account within thirty days.

utterance: Your wire transfer has been completed.

utterance: And will be available to the recipient within three business days from today.

utterance: Thank you very much.

utterance: Would you like further information about online banking in order to transfer funds more conveniently in the future?

utterance: I don't think so, not today.

utterance: Is there anything else I can assist you with today?

utterance: No I think that'll cover it.

utterance: Thank you for calling Intellibank and have a nice day.

utterance: You too.


utterance: Hello, welcome to Intellibank. How may I help you today, sir?

utterance: Yeah, good morning. I'm calling in of my account. there are some changes I want to make to my accounts.

utterance: Hello.

utterance: I want to update my billing address.

utterance: OK, if I can hear you correctly, you. You are one of our customers who wants to update his billing account. Is that correct?

utterance: Yes.

utterance: OK, thank you. Sir, thank you for calling. Please, can I have your details? Your first and last name, sir?

utterance: My name is Andrew Gee.

utterance: Andrew.

utterance: Andrew Gee.

utterance: Andrew Gee. Gee. How do you spell the Gee?

utterance: G

utterance: G E E.

utterance: G double E. OK. Andrew Gee. OK, what is your account number?

utterance: OK. My account number is one, seven.

utterance: One, seven.

utterance: Four, two.

utterance: Four, two.

utterance: Eight, one.

utterance: Eight, one.

utterance: Seven, four, three.

utterance: Seven, four, three. OK. Andrew. Please, can you hold on, please?

utterance: OK.

utterance: OK. Can I have your account. Last four digits of your socials.

utterance: OK. Forty-seven, eighty-five.

utterance: Forty-seven, eighty-five. OK. OK. Four, seven, eight, five. OK. Now you have to say your we need your. Hold on, hold on. Hold on while I check what else, sir, please?

utterance: Hello, are you there?

utterance: OK, yeah. Yeah. In. Now. OK, yeah, security questions says in what city were you born?

utterance: Arizon~.

utterance: Arizon~. OK, sir. So what do you want us to activate now? Do you want us to switch?

utterance: like I said earlier, I want to change my billing address.

utterance: Your building address includes your location, your ZIP code, your city. You know, your address, so go ahead and tell us what you would like us to change.

utterance: The billing address. Just my street address.

utterance: Nice. Street address. OK. The street address is previously what?

utterance: New York City.

utterance: What's the street? that is the town, not the street address.

utterance: OK. Le Parc Avenue.

utterance: the street number?

utterance: Four, four, two.

utterance: Oh, four, two Le Parc Avenue. New York City. OK. Might I have the ZIP code?

utterance: Three, seven Four, one, eight.

utterance: Three, seven, four, eight. Please hold as while we run some checks.

utterance: OK.

utterance: While we are do you want to talk to us about any other thing sir? You wanted to talk to us about any other thing sir?

utterance: Yeah. Please, can you help me to check my account balance?

utterance: Your account balance, at this time, is touching nine thousand dollars two hundred and eighty-nine point eleven cents.

utterance: Is that correct?

utterance: Yes, that's nine thousand dollars plus.

utterance: OK, OK, OK.

utterance: I think that is good. please, please, please. So what I was saying about a changing of address.

utterance: Yeah, I would like to send. Sorry, sorry.

utterance: How long will it take?

utterance: How long will it take for you to update the billing address?

utterance: I've already done it, sir. In the next one hour the change will facilitate that. And whenever you try to make payment from your account henceforth you need to input the new address specifically as it was mentioned in this call.

utterance: So do you understand?

utterance: Yeah, I do. OK. That's good.

utterance: Do you want to talk to us about anything else, sir?

utterance: Yeah, I'd like to to change my credit card. Can you do that immediately?

utterance: Change. You mean you are applying for a new

utterance: For a new

utterance: Credit card.

utterance: OK. How would you want us to bill you for this, sir?

utterance: Bill it to the new address.

utterance: In terms of paying for the card. The card costs fifteen dollars.

utterance: That is no problem, you can take the charge from the account.

utterance: OK, sir. Hold on. Hold on while I record this order. Hold on, sir. Are you there?

utterance: Yeah, I'm here.

utterance: OK. A minute, please. one second.

utterance: Hello, Mr. Moore?

utterance: Yeah, hello?

utterance: Are you there?

utterance: Yeah.

utterance: OK. We just sent out an order to facilitate the delivery of the credit card to your location, sir. so in the distant time say, three to four hours, you will get a knock on your door but the delivery man. OK?

utterance: OK, that's good. I think that that will be all for now.

utterance: So any other thing you want to talk to us about sir?

utterance: Are you sure, sir?

utterance: Very sure.

utterance: OK, do have a nice day, sir.

utterance: Yeah, thank you very much.

utterance: Mhm.

utterance: Have a nice day.


utterance: Thank you for calling Intellibank. My name is Lexie. Who am I speaking with today?

utterance: Yes. Hello. My name is Paul Smith.

utterance: Hello, Mr. Smith. How are we doing today?

utterance: I'm good. How is your day going?

utterance: Not too bad. Not too bad at all. Thank you for asking. real quick before you and I get started do you mind verifying a couple of pieces of information for me?

utterance: Oh, sure thing.

utterance: All right. I need your date of birth and last four of social.

utterance: Four nineteen eighty-five and seven two one five.

utterance: Perfect. And I do have a security question on the account. I need the name of your first pet.

utterance: Which is Nemo.

utterance: Perfect. Love it. And last but not least I need your account number.

utterance: Oh, shoot. Actually I need to find that real quick. Hold on a second.

utterance: No worries. Take your time.

utterance: And that is seven six eight nine two one.

utterance: Perfect. Got all your information pulled up here my friend and how can I help today?

utterance: Yes. I would like to find the nearest Intel ATM please.

utterance: Your Intelli ATM? Absolutely. I can locate that for you. Are we going off your home address?

utterance: No. I am at a different address.

utterance: You're at a different address. All right. Do I need to update an address for you or are you just out of town right now?

utterance: Yes.

utterance: No, I'm just out of town right now.

utterance: OK, perfect. Go ahead with that address when you are ready.

utterance: All right. It is a Holiday Inn at six nine nine Main Street South, Las Vegas, Nevada, six five four zero two, I do believe.

utterance: Perfect. And yes that is pulling up right here. And it looks like we have about eight in your area. Let me. Yes. Let me get the closest one to you. Do you prefer drive-through or does walking matter?

utterance: Oh, good.

utterance: we can do a drive-through.

utterance: A drive-through? OK. That's be just up the road from you. And do you want to write down this address or do you want me to send it in a text?

utterance: you can send it in a text.

utterance: OK. Give me just a second here. Yeah, it's actually just six nine four Main Street so that's really close to you.

utterance: Oh, that's wonderful.

utterance: Yeah. I don't blame you for the drive-through either cuz I don't like to get out of my vehicle when I go to the ATM. All right. That is on the way to you. did you have any other questions for me?

utterance: Yes. I would like to find out how much my withdrawal limit is. Since I am in Vegas I will be doing some gambling.

utterance: Oh no. Oh OK. I got you. Let me pull it looks so it looks like your daily withdrawal limit is set at two hundred dollars. Is that going to be OK for you?

utterance: it can be but is there a way that we can increase that?

utterance: I can. It'll just be for today. It's a security measure type of a thing. I can increase it up to it looks like what your activity is. Yeah, it looks like I can increase it to eight hundred for the day. Is that better?

utterance: Oh yes. That is much better. Thank you.

utterance: Absolutely. Give me just a second. We'll get that set. All right. You are good to head there. And rate to eight hundred dollars. OK. And did you have any other questions for me?

utterance: Oh yes and how much is my balance?

utterance: It looks like your balance is sitting out at eight excuse me. Not eight hundred. Eight thousand nine hundred fifty-eight dollars and sixty-two cents.

utterance: That's not too bad.

utterance: Not too bad at all especially for being in Vegas.

utterance: Oh yes.

utterance: If you don't mind me saying. How long are you there for?

utterance: about a week.

utterance: A week? No.

utterance: No.

utterance: little invitation to a wedding so.

utterance: I was just gonna say business or pleasure but it looks like you answered that. Is it a family wedding?

utterance: No a friend of mine.

utterance: A friend? Nice. Very nice. Are you in the wedding or are you just?

utterance: Yeah.

utterance: I am just there in the background.

utterance: Just a support system? Very nice. Very nice. And you there you're there for a week. That sounds like a fantastic time.

utterance: Yes.

utterance: Oh one more question.

utterance: Yes.

utterance: If I let's say happen not spend too much money, do the ATMs take cash deposits back?

utterance: Oh yeah. Absolutely. If you don't spend all your money you can pull right back up to the ATM. Just follow the prompts and you can deposit that money right back in there. It is fantastic. You can actually deposit checks too.

utterance: Oh. Well, isn't that nice?

utterance: Yeah. It's pretty convenient. All right. any other questions for me today Mr. Smith?

utterance: No, not at the moment.

utterance: OK. I appreciate your patience and you have a wonderful rest of your day.

utterance: You too.

utterance: Thank you.


utterance: Good afternoon, Intellibank. How may I help you today?

utterance: I have an account that I'm not sure what to do with. I think I wanna cancel it.

utterance: Oh, what would be the reason why you'd like to cancel it?

utterance: Well, I'm just not sure that it's earning. It's not earning very much money, interest. And it's a savings account, and it's not earning much interest, and I'm just not sure if it's worth having.

utterance: Well let me go ahead and pull your information up. what is your name?

utterance: Gene Lee.

utterance: OK, and the date of birth?

utterance: February fifteen, nineteen fifty-six.

utterance: And your social security number?

utterance: The whole number, or just the last four?

utterance: The full number.

utterance: One two two seven eight one four eight one.

utterance: And the savings account you would like to close out?

utterance: it's called seven one three eight seven three zero, one one two three.

utterance: OK, we have different options there. You could put it in an IRA account. That would give you more interest. And there's also the Roth IRA account. That would give you more interest. And you could also offer open a CD account, and depending on how many years you have it, it depends on how much interest you would get.

utterance: Mhm. Well. I'm not sure what to do with it. I guess maybe I'll just put it in my regular checking account for now.

utterance: OK. Could I have the routing number for that please?

utterance: Six six eight one zero two seven three.

utterance: All right. We will go ahead and do that. And if I could have the account number again, that you would like to cancel.

utterance: The one I want to cancel, or where I want it to go?

utterance: I want to re-look and see which one you'd like to cancel, and then we will then I'll also need the one you want it to go to.

utterance: OK. Seven one three eight, seven one three zero one one two three is the savings account I want to canbye bye. And can you tell me how much is in that account?

utterance: Let me look. There is five hundred and fifty dollars in that account.

utterance: OK, I thought that was about what it was.

utterance: And then, the account that you would like to transfer it to?

utterance: This is the checking account.

utterance: OK.

utterance: Seven one three eight, two two one, eight one zero nine.

utterance: All right. Is there anything else that I could do for you today?

utterance: I'm not sure. I guess that's what I wanna do.

utterance: Well, to finish this up, I'm gonna need to ask some more security questions.

utterance: OK.

utterance: What is the amount of the last deposit you made in that account?

utterance: I think it was like seventy-five dollars.

utterance: yes, that. That is correct.

utterance: And.

utterance: I guess that cleared now, right? That check must've cleared.

utterance: Yes, that check is. Is cleared. Unless you. Did you make any other deposits within the last week or so?

utterance: No.

utterance: OK, that's. That's good. And Could I have your drivers license number, please?

utterance: L four two two seven eight nine, six four one zero.

utterance: All right, that is good. And the address?

utterance: Twenty-three Forest Road, Frederick, Maryland, two one seven oh one.

utterance: And the phone number?

utterance: I just got a new phone number. I have to remember what it was. Oh, here it is. Seven one zero, two one three, eight eight eight six.

utterance: OK, great. It will take a couple days for the account to close. And your new one to open. And you will be getting a letter in the mail from us stating that that account is closed.

utterance: OK, I appreciate that.

utterance: All right, I hope you have a good day.

utterance: You, too.

utterance: All right. Mm, bye.

utterance: Mm, bye.


utterance: Thank you for calling Intellibank. This is Sondra. How may I assist you today?

utterance: Well hello Sondra. My name is Brad Keller and I I I'm calling again, I talked to someone previously about getting my account balance for my checking account, and they indirect me go online and I tried that. And I, I was having some problems so I, if you could just help me out cause and yeah I was just thinking I can my truck breaks down. It's It's old like me. And I'm gonna need to get some cash. I don't know how much money I I can pull out. If you if you could help me with that.

utterance: We most certainly don't want you to be without your truck Mister Keller. I would be happy to help you. let's go ahead and your first and last name is Brad Keller. I'm not getting a Brad Keller up in my system. by chance your is one of your the name you're using is Brad is by chance it a different name?

utterance: Oh oh I go by Brad but my first name is actually Bradley B R A D L E Y Just let's let me check it sounds like you you're from somewhere in the States. You could you actually pick that up. I'm I'm used to talking like to Microsoft and the person I get is either from India or Pakistan. you from here locally?

utterance: We sure are. That is one of the services Intellibank likes to provide Brad, is that we like to make sure that all of our clients are kept care by the local people So yep. We are right here in Colorado for you. OK let's go ahead and continue on. May I have your date of birth please?

utterance: Yes that's February second, nineteen sixty.

utterance: Great thank you. OK I'm just sitting here for a second letting the computer warm up. on these cold Colorado days sometimes takes a little bit longer.

utterance: OK that information just came up. We have a couple little security questions I'd like to ask you. what is your mother's maiden name?

utterance: that's Ross R O S S.

utterance: Fantastic. And our second question is what street did you grow up on?

utterance: Oh I grew up on seventeen North First Street in San Rafael California. That's spelled R A F A E L.

utterance: Fantastic. San Rafael California huh? I bet you that was a nice place to live.

utterance: It's nice but expensive. I don't think I'll ever be able to afford to go back there and live which is too bad.

utterance: OK I've got your account called up here sir. let's see. I will need to verify your account number. Do you happen to have that with you?

utterance: actually no I don't I've got my my checkbook is out in the car. is there another way we can check?

utterance: Yes there sure is. I would need your last four of your social security number please.

utterance: OK that would be nine four two zero. That's one thing good thing about being in the Army. You memorize your social security number.

utterance: Oh I bet so. Nine four two zero? Give me a second please, it's coming up on my screen.

utterance: OK and just to verify we were talking about your checking account today?

utterance: That's correct.

utterance: OK that balance in your checking account is five thousand five hundred fifty dollars and twenty-seven cents. We don't want to miss those pennies do we?

utterance: No not not at all.

utterance: Fantastic, OK I'm glad we got that resolved for you. And is there anything else that I can check for you today? I notice that you have a savings account and a our silver credit card with us.

utterance: yeah. I I I was just wondering because I'm going to be doing some traveling overseas and wasn't quite sure the differrences between your different cards.

utterance: Well that's great. The silver credit card it that you currently have with us will work just fine overseas. Although you will not have a PIN number attached to it, and overseas they do use a different PIN number. So I'm gonna offer you up the travel card.

utterance: Oh that's good cause I made the mistake previously when I was over there, trying to buy a train ticket in one of those automated machines and called for a credit card and I didn't have a PIN and I was stuck down there. I didn't have any Euros or anything. It was very embarrassing. I'd I'd appreciate that.

utterance: Yes I oh my goodness. I wouldn't even know what I would do if I didn't have the cash on me and then have that credit card. And that does catch many people by surprise. Well the great thing about the travel card like I said is you get no fees and anytime you use an ATM you have the fees rebated back to you as well. And we will give you that six digit PIN to use while you're overseas and as an added major the travel card also has the chip in it. can I get you signed up for that today sir? There are no service charges to that.

utterance: Yeah please. And then after you do that, maybe you can walk me through how to to get online get registered.

utterance: That'll be no problem. let me check your email address in case we need to update that. I have you as BK at ATT dot net. Is that correct?

utterance: That's correct.

utterance: OK. OK I will get that travel card set up for you and do expect an email confirmation, and then you'll have to get online. And what else did you need me to help you with today sir?

utterance: maybe just what what I need to get an online account so I could check it especially overseas I it'd be hard to call all the time.

utterance: We can most certainly provide that service. In fact, we do have a special overseas number too and just in case you can't get online. And that will be included with the info I'm gonna email you. look for another email from me in about mm ten minutes. And it will give you our link to set your information that you desire up online. And of course if you have any other concerns, you can always just call back here at this number.

utterance: OK well thank you Sondra. That that looks like it gets everything. I don't need anything else.

utterance: OK well if there's nothing else I can do for you today Brad I want you to go forth and have a great day, and we here at Intellibank are happy to be at your service.

utterance: Well thank you again. Talk maybe someday talk to you again. OK bye bye now.

utterance: Goodbye Brad.


utterance: Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim and I'm calling about a question from on my account, please?

utterance: Sure. I can certainly help you with that. I just need to get some personal information from you to get started. So you said your first name is Kim and what's your last name hun?

utterance: my last name is Johns. It's J O H N S.

utterance: OK. Thank you so much and can I have the account number that you're calling about?

utterance: yes. The account number is one one two one zero zero zero five nine five.

utterance: That's my checking account and actually that's why I'm calling. I wanted to I wanted to find the a ATM near me and I also wanted to see if you could tell me what my account balance is, please.

utterance: Oh.

utterance: Certainly. I can help you with both of those things. Bear with me just a moment.

utterance: I just have to ask you a few other questions. can you please tell me your street address, please?

utterance: Sure. It's forty-nine Holland Drive.

utterance: Thank you and the city?

utterance: that's Philadelphia and state PA and the ZIP is one nine one zero nine if you need that.

utterance: OK. Thank you so much.

utterance: And bear with me just a moment. I'm gonna look for the ATM that's closest to you and then I get you your balance.

utterance: OK great. Thank you so much.

utterance: You're very welcome.

utterance: How have you been doing today?

utterance: Oh well, I've been doing great. Thank you so much for asking. How have you been?

utterance: I've been doing great as well. Thank you.

utterance: Aww, that's wonderful. Are you enjoying this great weather we're having?

utterance: I am. It's it's nice to see things have finally evened out. It it was crazy up here for a while.

utterance: Lots of flooding. I've had, you know, lots of family manner family members be displaced because of all that rain. But it. It seems like things are getting better, and hopefully we don't see any more rain.

utterance: Oh, goodness.

utterance: Yeah. I definitely saw I I don't generally watch the news per se but I do watch YouTube pretty often and I saw all the rain and all the water everywhere and the damage. I'm so sorry that you had to endure that. But I'm very happy that it's over now. It's it's been a little rainy here as well but mostly very muggy which I can't stand. You you wouldn't think that as I I've grown up here at the beach but I just hate for it to be unbearably hot and sticky where you just feel you can't breathe and you're sweating as soon as you get in your vehicle. It's awful.

utterance: Yeah.

utterance: But now it started to cool down and it feels a lot more like fall. Thank goodness. I'm so ready for it.

utterance: Oh, me too. I love fall. It's the absolutely my favorite time of the year.

utterance: I love how up where you are the the trees, the the colors, that they change, are so amazing. We don't really get to see all that amazing glory down here but some places, it it they change a little bit but not. It's nothing like it is where you are. It's absolutely breathtaking up in Pennsylvania.

utterance: Yes. Yeah the fall season is is got to be the beautiful the most beautiful time up here. I I love it as well.

utterance: Wow and now you said that I feel like I need to make a road trip and come and see it cuz I'm gonna you know not get to see it down here.

utterance: Well, make sure you wait until these you know flood, all these flooded areas, have been kinda cleared up and cleaned up. I know a lot of roads have been closed because of you know the weather so.

utterance: Oh yeah. Yeah definitely. I wonder how long will it take for the water to you know go back in the ground.

utterance: I am not sure. We haven't heard a lot as far as what is you know. What kind of. What kind of future we got going on I just, you know, I see everybody working outside everyday. Trying to you know get things together, get their houses together so.

utterance: Gosh. Well, I sure hope that it's sooner rather than later for your sake.

utterance: Yeah. Thank you so much. I appreciate it.

utterance: You're so welcome and I was able to find the ATM that was closer to you.

utterance: Oh great.

utterance: it's at nine hundred Market Street are you familiar with that?

utterance: Nine hundred Market Street. Yes I am. OK.

utterance: yes, ma'am. and also I was able to get in to your account. It looks like you have three thousand and eleven dollars and forty-seven cents.

utterance: Perfect.

utterance: OK perfect.

utterance: All right and was there anything else that I could help you with today, Kim?

utterance: no, that's everything. Thank you so much for your help. I really appreciate it.

utterance: Oh, you're so very welcome. It was nice chit-chatting with you and I hope you have a wonderful rest of your day and thank you for calling Intellibank.

utterance: Thanks, Hun. You too.

utterance: Thank you. Bye.


utterance: Thank you for calling Intellibank my name is Dante. How may I help you?

utterance: yes, hi I'm calling in I wanted to make a transfer from my checking account over to my savings account.

utterance: OK, I'd be more than happy to assist you with making a transfer from your checking account over to your savings account today. In order for me to access your account. I will need to verify some information. So please can I have your first and last name, as well as your last your date of birth please?

utterance: Yeah it's Wu Nelson, and my date of birth is ten nine nineteen ninety-two.

utterance: Thank you very much Mr. Nelson for that information All Right and looks like you are your account does have a a passcode on it, so could you go ahead and verify that passcode for me?

utterance: well shoot I can't remember what that is. give me one moment here. Did I set up a question?

utterance: Oh yes you sure did. It's your mothers maiden name.

utterance: Oh, OK that's Lewis.

utterance: Thank you very much. All Right, so I do have your account explicit here. All Right so You said you want it move it from your checking account over to your savings account that's correct?

utterance: Yes, that's correct.

utterance: All right good. Now can you go ahead and verify your checking account number?

utterance: yeah it's three nine five seven two five seven nine four seven.

utterance: Thank you, let me just confirm that that's three nine five seven two five seven nine four seven?

utterance: Yes, that's correct.

utterance: Thank you.

utterance: Can you also can you just tell me what my balance is on that account? And then also I I need to know what my you know how long it'll take for it to transfer, and and if I have any you know limits. On you on how many times I can transfer.

utterance: All Right Mr. Nelson absolutely. I'd be more than happy to answer those questions for you, so I have the balance on your checking account is nine hundred thirteen dollars and seventy-two cents. All Right and once I make the transfer actually it'll happen immediately. As soon as I do the transfer and there's no limit on the amount of times you can transfer from your checking into your savings account. However there is a limit on how many times you can transfer from your savings into your checking account. All Right so that is a limit of six times per month. All Right so basically every thirty to thirty-one days. That is six times a month that you can transfer from your savings into your checking. Now That's the only limit. Now in order to transfer from your checking into your savings there is a dollar amount limit. So the dollar amount is twenty five hundred dollars per day that you're allowed to transfer. And there's no limit on the amount of days that you do that transfer.

utterance: Oh OK perfect thank you so much.

utterance: You are more than welcome. All right so, looking at your savings account I do see you only have the one savings account. So I'm showing but it's ends in seven nine four six is that correct?

utterance: Yes that is correct.

utterance: Perfect. All Right so I went ahead and transferred that three hundred dollars out of your checking into your savings account. So your checking account balance now is six hundred thirteen dollars and seventy-two cents . And then your savings account is twelve hundred nineteen dollars and thirty-nine cents.

utterance: Oh, perfect thank you so much.

utterance: You are quite welcome. Now Mr. Wu before you go have you Have you heard about our online banking? where you can go online and and transfer funds to yourself? twenty-four hours a day seven days a week or one from the comfort of your home, or you know just from your mobile phone as well.

utterance: No I haven't heard about that.

utterance: All right well let me go ahead and explain like I said it's it's you can set it up online. And you create a username and the password, and once you log in you'll have access to all of your accounts that you have through us. Your checking accounts savings account you know if you have any loans through us or auto payments auto loans, personal loans anything like that. You can transfer funds in between your accounts. You can make online payments you can check for ATM locations. You can look for branch hours and and locations. As well as plethora of other things you can you can do. if you want what I can do is go ahead and send you an email out over to you. with a list of frequently asked questions as well as instructions on how to set that up.

utterance: yes could you do that? That'd be awesome thank you so much.

utterance: I sure will. Now I do show that the email address that we have on file Let me just Let me just verify that it's I A M T H E W U N at Gmail dot com?

utterance: Yes that's correct. I am the Wun at Gmail dot com.

utterance: Perfect thank you so much. All Right so I went ahead and sent that email out to you. You should receive it within the next fifteen to twenty minutes. Now once you get that email. If you open it on your phone and and in your on the email if you click on the link it'll actually take you to the app store to download the application and then complete the set up process. If you open it up onto your computer and click the link it'll actually open up the web page for you. And then it'll just You know follow the instructions it'll give you step by step on exactly the information you that you need. You will need you know your name your date of birth account number yeah just your primary account account as well as your address, and phone numbers and just you know all that normal information that you'd need. Now with setting that up with a password, like I said you may want to look at one of those password protectors. Or a password vault that they have available some are free, some cost money. But that way it'll help you keep all your passwords you know stored in the same place and secure.

utterance: Oh, perfect that that would be awesome. Yes I'll I'll go ahead and look into that that's it I think that's all I need.

utterance: All Right Mr. Nelson well I do want to thank you for calling Intellibank, and you have a great day.

utterance: Thanks, you too.

utterance: Goodbye.