utterance: Good morning, Intellibank. This is Amanda, how may I help you?

utterance: This is Jennifer Johnson. I need help finding an ATM in the area I'm in and I need to do a deposit. well, a wire transfer.

utterance: OK, well what is your full name and date of birth?

utterance: It's Jennifer Johnson and my birthday is eight six two thousand.

utterance: OK and what is the last four digits of your social security number?

utterance: Eight nine four seven.

utterance: OK and where is the address that you're trying to find an ATM at?

utterance: It's four three eight. Bluefield Road, Lewisburg, West Virginia two four nine oh one.

utterance: OK, that's four three eight, Bluefield Road, Lewisburg, West Virginia two four nine oh one, right?

utterance: Yes.

utterance: OK, let me see what I can find for you.

utterance: I came to West Virginia with my sister and I can't find an ATM for my bank anywhere.

utterance: Oh, I'm sorry. Well, hopefully we can find one close by.

utterance: I hope so. I really don't wanna pay fees, using other ATMs.

utterance: OK, well, good news is that I did find one in Lewisburg for you. However, there is only one.

utterance: I'm not surprised, it's a small town.

utterance: OK, well it looks like it's two point eight miles from your sister's.

utterance: OK.

utterance: OK, are you ready for the address?

utterance: Yes.

utterance: OK, it's on one one seven, Raven Drive in Lewisburg.

utterance: Oh OK I know where that's at.

utterance: Oh, well good. OK well is there anything else that you needed today, Jennifer?

utterance: Yeah, I needed to make a wire transfer from my savings account to my sisters checkings account.

utterance: OK, can you verify the address on your account?

utterance: Yes, it's one four nine seven Richwood Lane Redwood, Virginia six two three one eight.

utterance: OK, what's your savings account number?

utterance: It's eight zero zero zero six three nine five four two one one Oh, I'm sorry it's four two two one.

utterance: OK, so that's eight zero zero zero six three nine five four two two one.

utterance: Yes.

utterance: OK, how much are you transferring into her account?

utterance: Five hundred.

utterance: OK and what is the routing number for her account that you want it to go into?

utterance: It's seven zero one zero three five six eight nine.

utterance: OK that's seven zero one zero three five six eight nine.

utterance: Yes.

utterance: OK and what's the account number?

utterance: It's eight zero zero zero seven one one four three three one six.

utterance: OK, that's eight zero zero zero seven one one four three three one six.

utterance: Yes.

utterance: OK, well looks like that should be going into her account within the next twenty-four hours. Is there anything else that I could help you with?

utterance: Yeah, actually I lost my debit card while I was here, which is why I'm transferring money into her account. So, she can just let me use her card and give me cash from the ATM. So, I need to cancel my card.

utterance: Oh, wow.

utterance: OK, well I can do that for you. Do you happen to know what your debit card number is?

utterance: No, do I need that to cancel it?

utterance: No, we can find that for you, that's not a problem.

utterance: Oh, OK. I do know the last four digits on my card were nine seven six seven.

utterance: OK, Jennifer well do you remember what the what day it was that you lost it?

utterance: Yes I had it yesterday morning when I left but when I got here it was gone.

utterance: OK, do you remember where the last place was that you used it at?

utterance: Yeah, it was at a restaurant. I brought bought breakfast at the train station in Princeton before getting on the train. It was around eighteen dollars, I think.

utterance: OK, let me see. Yeah, it looks like it was around eighteen dollars and sixteen cents. Does that sound right?

utterance: Yes.

utterance: OK and do you remember using it any where else?

utterance: No, that's the last time I had it.

utterance: OK, well the good news is that I don't see any new charges on it, so it probably wasn't stolen or used.

utterance: Oh good.

utterance: OK well let's get that canceled for you now.

utterance: OK, thank you.

utterance: OK, would you like your new card to be mailed to the address on file?

utterance: Yes, please.

utterance: OK, well I've got that canceled for you and you'll probably receive your card within the next ten business days.

utterance: OK, thank you.

utterance: OK, is there anything else I can help you with today?

utterance: No, I think that's all. Thank you.

utterance: Alright, well thank you Jennifer, you have a great day.

utterance: You too.

utterance: Alright. Bye, bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Cathy, how may I help you?

speaker_role: Customer

utterance: Hi Cathy, how are you today?

utterance: I'm great thank you, and yourself ?

utterance: I'm doing really really well. I see you have a new branch opening up.

utterance: what location are you referring to?

utterance: the one that's on Main and Pine Street.

utterance: Oh yeah that should be opening any day now. We're very excited.

utterance: OK that's great. anyway I'm calling because I don't recognize something on my on my online account.

utterance: OK I'd be happy to help you with that. Could I get your first, last name and date of birth please?

utterance: my first name is Julie Williams and my date of birth is seven twenty-five fifty-seven.

utterance: and let's see, I my address is one eight two Biscayne. Let me spell that for you. It's B as in boy, I S C A Y N E, and then it's way.

utterance: OK great, thank you so much for that, and if I could possibly get the last three numbers of your Social Security number.

utterance: The last last how many of my social?

utterance: I'm.

utterance: Sorry. The last four numbers. Forgive me.

utterance: Oh, that's OK that's OK. eight six one oh I always forget this. eight, hang on. I need to look this up.

utterance: OK.

utterance: I'm so I'm just so scatterbrained sometimes. OK yes. My Social Security number is eight six one six.

utterance: OK great, and Julie, one more question. could I get your mother's maiden name?

utterance: Sure, it's Smith .

utterance: Thank you so much for that and if I could get the last four numbers of the account you're having the issue with.

utterance: The last four?

utterance: Yes please.

utterance: OK my account is zero six eight five.

utterance: OK thank you so much for that. just give me a moment to pull that account up .

utterance: OK I have that pulled up. What charge are we looking at today?

utterance: Oh hang on, I'm on the wrong page. let me press my back button here. OK here it is. it's for nineteen ninety-eight and it's to the G Trib dot com. I don't even know what that is.

utterance: OK, no problem. Let me see if I can look at this transaction and see if maybe I can get some more information on that for you. Just give me a moment here to pull that up.

utterance: OK, I am showing that that is a yearly reoccurring transfer or payment. And it's to the Greenville Tribune dot com.

utterance: Well I don't recognize that.

utterance: OK it looks like possibly something that may have been set up a year ago and now the yearly fee is coming out. Is there anyone else that has access to that card?

utterance: No, there's nobody else, it's just me.

utterance: OK and you don't you don't read the Greenville Tribune? Or you don't recall signing up for their service about a year ago and like I said, it's the annual fee that's coming up. Cuz it's showing reoccurring. Like you know, this is to be pulled out every year.

utterance: Hmm.

utterance: Well you know, I've I've been reading I've been reading that newspaper every month. you know, I I well every day actually, but I've never been charged for it. I don't really understand why I'm being charged for it now.

utterance: OK. It is an online service, so it's possible that when you initially started to read it it may have been a trial trial for ten days or fifteen days that you gave the account number to and you actually never called them to cancel that subscription.

utterance: Oh man! I wish they wouldn't do stuff like that, that's so frustrating. They they get you in there on their free offer and then all of a sudden a year later upcharges us nineteen ninety-eight that I don't even recognize. it's just it's ugh.

utterance: I know, it can be a bit frustrating. I know with myself I have to be very careful when I'm online looking at things so one of the things I decided to do is if I'm gonna do a trial offer on something I put it an alert reminder on my phone so it pops up so I know to go back in and either cancel it or sign up for the service. But that's just me.

utterance: Oh.

utterance: That's a good idea, that's a really good idea.

utterance: So I do see that there's a phone number on file for this company. Would you like the phone number? And maybe you can call them and and cancel it or see if you can't maybe get your money back cuz you misunderstood the you know, the trial offer on that.

utterance: OK, that sounds good.

utterance: OK great. So the number I have for them is eight hundred six seven four five eight one two .

utterance: OK. All right. I got that.

utterance: OK so definitely give them a call and and maybe they'll be able to work something work something out for you. So was there anything else I could you help you with today Julie?

utterance: Well are there next steps that I need to do or I'm obviously that I I need to call them. But but what if that's not what it is?

utterance: Well you can definitely file a dispute with us. We would ask that you know, you give us a call back and tell us that you know, you don't recognize it. But I will let you know you know, once you file that dispute if it turns out it is one of those trial offers and that is in their their documentation, I know, it's in the fine print usually. You're more than welcome to file a dispute but I can't give you any guarantees that we would get your money back.

utterance: OK. All right. That sounds fair.

utterance: Is there anything?

utterance: Is there any other way?

utterance: Is there any other way to dispute a transaction other than over the phone?

utterance: Well you could stop by a branch, but also if they refuse to give you the money back or stop you know, the charges then we can take a look at that in the dispute as well. But we could also close your card down and get you a new one, that way they won't be able to debit the account next year. But I would definitely start with calling them.

utterance: OK. All right, I'll do that then.

utterance: OK great Julie. Is there anything else I can help you with?

utterance: No, I think that's everything.

utterance: All right. You have a great day then.

utterance: OK you too.

utterance: Bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. Hey, Jerry. my name is Evelyn Richards and I'm calling because I didn't get my monthly statement.

utterance: Oh, OK. Sorry to hear that, Ms. Richards. We'll be glad to assist you with that. And how's your day doing?

utterance: It's going well.

utterance: Good. W~

utterance: What

utterance: About you?

utterance: Good, good. it's going well. Thanks for asking. And, you said you didn't get your statement?

utterance: Yes. For my car.

utterance: For your car? OK, for your car bill payment. I would be happy to assist you with that if. I just need to verify this your account information if you would. What is your date of birth and your home phone number?

utterance: My date of birth is eleven eleven eighty-four and my number is six seven eight two zero two four two five three.

utterance: Terrific, Ms. Richards. Thank you for that. And also, what is, OK, your home address?

utterance: OK. My home address is three six eight eight Laymen Court Smyrna Georgia three zero zero eight zero.

utterance: OK. I have, you said, three six eight eight Laymen Court, Smyrna Georgia three zero zero eight zero?

utterance: Yes.

utterance: OK. I've gone ahead actually. I see that we didn't have that updated in our system, so that might be why you didn't receive your statement and I've gone ahead and updated that. So and you will get that sent out immediately.

utterance: OK, that would be great. And can you go ahead and update my email address?

utterance: Oh, absolutely. Happy to get that updated for you.

utterance: OK. I'd appreciate that because I would like for the statements to start being sent to my email going forward.

utterance: That makes complete sense so that we don't get crossed in the mail the next time.

utterance: That's correct, yes.

utterance: And Ms. Richards, just to verify as well what is your mother's maiden name?

utterance: Sanchez.

utterance: And what is the new address email address that you wanted to change it to?

utterance: OK. I wanna change it to Evelyn dot Richards at mail dot net.

utterance: OK, that's Evelyn dot Richards at mail dot net.

utterance: Yes.

utterance: OK. I've gone ahead and updated that for you and by the way you can update online with online banking your account information including your mailing address, email address and check your account balance right online with our online banking.

utterance: OK. Thank you for that information.

utterance: And Ms. Richards, is there anything else I can assist you with?

utterance: Yes, I also would like to report a lost card please.

utterance: Absolutely. happy to help you with that. Sorry to hear that you lost your card.

utterance: Yes.

utterance: do you know when that happened?

utterance: Yes. It happened on October the eighth.

utterance: OK and what card. what is the the credit card number that you lost?

utterance: OK. It was the the last purchase was at Lowes.

utterance: OK. It was at Lowes? That was where the last transaction was?

utterance: Yes.

utterance: OK and what was the card number?

utterance: The card number is four four seven nine six five three two seven four four six three nine two six.

utterance: OK. That number is four four seven nine six five three two seven four four six three nine two six?

utterance: Correct.

utterance: OK. thank you for that, Ms. Richards. I've gone ahead and updated that and and again you said that you lost that when?

utterance: It. Yes, I'm sorry. It was on October the eighth.

utterance: Was that?

utterance: OK. That was on October the eight. I've gone ahead and updated our system and canceled that card out for you.

utterance: OK.

utterance: Just so that you know the process, what'll happen is, is after I've completed the cancellation of this card, once you authorize it, we will then get out a new card to you and it'll be arrive to your mailing address that we've just updated within about seven to ten business days.

utterance: OK. That would be very much appreciated.

utterance: OK, terrific. I've gone ahead and canceled that card and authorized sending out a new card to you to the new mailing address that we've just updated.

utterance: OK. That is great. And all of my statements will start going to that email going forward?

utterance: yes, ma'am. All of those statements will be sent via email to you. Let me just ask did you want to it also continue be sent to your mailing address or only to your email?

utterance: Only to the email.

utterance: OK. I'll go ahead and get that updated for our records and is there anything else we can assist you with today, Ms. Richards?

utterance: No, not today.

utterance: Thanks for calling Intellibank and you have a terrific day.

utterance: And you also.

utterance: Bye bye.

utterance: Bye.


utterance: good afternoon, thank you for calling Intellibank. My name is Rory. How may I be of assistance to you today?

utterance: Hi there, Rory. I'd like to make a transfer from my savings account to my checking account.

utterance: OK, great. I can most certainly assist you with that. let's see, just to get us started, can I have your first and last name, please?

utterance: All right, sure. My name is Kelly Wolf. That's K E L L Y W O L F.

utterance: OK. Perfect. And I am showing your date of birth here, Miss Wolf. All I need you to do is just confirm it with me.

utterance: All right, that's gonna be eleven three seventy-six.

utterance: OK. Perfect. That is what I am showing, as well. also, I just need one more identifying number from you, Miss Wolf, can you please provide me the last four numbers of your social security number, please?

utterance: Sure, that's gonna be seven seven eight eight.

utterance: Thank you. OK. also now to get us started, I'm gonna need account numbers from both your savings and checking accounts, please.

utterance: Oh yeah, hold on let me get those. I don't really know those numbers off the top of my head.

utterance: OK. most certainly, Miss Wolf. I can hold for you. You just let me know when you're ready.

utterance: I'm just looking around here for those numbers. So, have you have you ever heard of NFTs? My cousin made so much money on one and I'm so excited to try it out. I've heard there's a big process to buy them, so so this is why I'm trying to get this money transferred, so I can get all my ducks in a row.

utterance: Oh. Well that's an interesting sounding story. no, I have not heard of them, but I will certainly look into that. NFTs. OK. Actually, I wrote that down. That does sound interesting.

utterance: All right, I've got those account numbers. Are you ready? Here's my checking, I got four four three two four four three one five four. And then my savings is gonna be five six four three two two three five one three.

utterance: OK, so let me just confirm, I'm showing your checking as four four three two four four three one five four. That one's up. And I have your savings, five six four three two two three five one three. OK. Now I have both of these accounts up. All right, perfect. now I just need to know the dollar amount you want to transfer and then from which account to where.

utterance: All right it's gonna be five thousand, and I wanna take the money out of my savings and put it into my checking.

utterance: OK, perfect. So, I have five thousand dollars. We're gonna take that out of your savings. Just give me one second here. OK. And I'm gonna take this five thousand and I'm gonna put it over here into your checking account. OK. All right, so I took five thousand out of savings put it into checking, correct?

utterance: Yeah, that's correct. now can you let me know the balance of those accounts after the transfer?

utterance: Certainly, so it will be four thousand twenty-three twenty-four now in your savings and after the five thousand goes in, we'll be at seven thousand three hundred forty-five twenty-two that'll be in your checking.

utterance: All right. That sounds good. do you know how long this'll take?

utterance: Oh yeah, certainly, that's a great question, Miss Wolf. typically the process takes about three to five business days sometimes if it's between the same accounts with us here at Intellibank, lot of times it might take just twenty-four hours. So just keep an eye on your account and then this way we'll be sure to get it done for you as quick as we can.

utterance: All right, great. I'm gonna go and update my Intellibank's spreadsheet.

utterance: Oh. Actually that's Intellibank, pronounced that way. is there anything else that I can help you with today?

utterance: yeah, why don't we go ahead and update my email address?

utterance: OK, sure. What's that new address?

utterance: All right, my new email address is K E L L Y underscore W O L F zero seven at Gmail dot com.

utterance: All right, great. I've got that as K E L L Y underscore W O L F oh seven at Gmail dot com. also, wanna ask can I send you some information on how to set up online banking? I noticed, Miss Wolf, you don't have an online banking account and if you want to get involved with NFTs, that might be something that will assist you in these transfers in the future.

utterance: All right, yeah, that sounds great. Go ahead and send that along.

utterance: Perfect. All right. It is already sent. Thanks so much. And you have a wonderful day.

utterance: You as well.


utterance: Thank you for calling Intellibank. How can I help you?

utterance: I need to report a lost credit card.

utterance: OK. I'm sorry to hear that.

utterance: can I get your first and your last name?

utterance: Yes, it is Crystal Humphrey.

utterance: All right. And what's your date of birth?

utterance: Ten twenty-three nineteen eighty-seven.

utterance: OK. What is your credit card number on the account?

utterance: I don't have that with me because it's lost.

utterance: OK. All right. We'll keep moving through here if you can maybe keep looking? security question. For security reasons, I'll ask you your security question. And that is what is the name of your first pet?

utterance: Shaggy.

utterance: OK. and you you're saying you don't have the credit card number?

utterance: I don't. No, I don't know it off the top of my head.

utterance: OK, well lemme ask you. When was the the date of the loss?

utterance: I think it was yesterday when I was out running errands and shopping cuz I haven't been able to find it since then.

utterance: OK. So did you use it yesterday? do you know where you used it last?

utterance: I think it was yesterday.

utterance: I think it was Target.

utterance: Target. OK. Do you know like what city?

utterance: Arlington.

utterance: OK All right. Let's see what else we can try to figure out for you? are you looking to to cancel that credit card and get a new one or or what's your plan?

utterance: Yes.

utterance: I wanna Yeah, I'd like to cancel that one and just have a new one issued.

utterance: OK. we'll send you a new card. Can you give me a good address to send you that new card?

utterance: Yeah, it's one seven eight nine, North Tucker Boulevard Arlington, Texas.

utterance: OK. OK, you should receive the new card in seven to fifteen business days and when you get the card you're just gonna call the number that's on the card and to activate it, and it should be activated after that.

utterance: OK, great.

utterance: OK, so the last piece is I just need that credit card number so I can so I can complete this transaction.

utterance: Yeah, still I don't have it. I don't have it right now.

utterance: OK. So you can't. Well.

utterance: I'll have to find something that has it written down or I'll have to look at some of my accounts or something.

utterance: OK. Well, unfortunately, we won't be able to complete this transaction today because we'll have to need we need that information.

utterance: OK.

utterance: so I'm sorry. When you get that information you could always just call it back in and and we'll finish it for you, OK?

utterance: OK. I sure will.

utterance: All right. Is there anything else I can help you with?

utterance: yeah. I have a charge to dispute.

utterance: Oh, right. You want to dispute a transaction?

utterance: Yes.

utterance: OK, is it the same account?

utterance: no. It's a different one.

utterance: OK, and what's that account number?

utterance: the you need the bank account number or the credit card number?

utterance: Gimme both.

utterance: OK. The credit card number is four four eight five, nine nine five nine, four four two five, nine seven four three. And then the account number is two four three five eight eight nine zero one six.

utterance: OK. what was the dollar amount that's in dispute?

utterance: one seventeen eighty-six. So a hundred seventeen dollars and eighty-six cents.

utterance: All right. and what was that date that you think it was taken out of the account?

utterance: August twenty-eight.

utterance: OK. August twenty-eighth. And then what's the what's the reason for the dispute?

utterance: it's more than what it should've been for a subscription fee. And that's not the right charge.

utterance: OK, and what do you think the charge should be?

utterance: it should only be ninety-seven dollars and fifty cents.

utterance: OK. And what company is that with?

utterance: A T and T.

utterance: OK. A T and T. All right. What we're gonna do is we'll launch an investigation. it should take ten to thirty business days to get a result for you trying to see if we can find out exactly what went on there at A T and T right now, we'll lock the card, you know, so we can protect you from future fraudulent charges. Is that gonna be OK?

utterance: Yes, that'll be fine.

utterance: OK. Would you like me to transfer funds into another account while we have this account locked?

utterance: yeah, we can do that cuz I have that second checking account so we can just move it over to that one to make sure we're safe.

utterance: OK, how much money would you like to move over?

utterance: five hundred dollars, please.

utterance: OK. And then what is the account number for the account we're going to put the funds into.

utterance: OK, that one is seven six five one two three four five seven six.

utterance: OK. Well, it looks like that should take place one to three business days. You'll see the funds into the new account. And then you'll get an email about the investigation on the dispute on the funds from the other account.

utterance: OK. Thank you so much.

utterance: You're so welcome. Have a great day.

utterance: You too.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. Hey, Jerry. How you doing today?

utterance: I'm doing terrific. Thanks for asking.

utterance: Well, good, good. My name is Evelyn Richards and I need to update my street address, please.

utterance: Certainly be glad to help you with that, Miss Richards. And I just need to verify some information for you. what is your date of birth?

utterance: My date of birth is eleven eleven eighty-four.

utterance: OK. And also, Miss Richards, what is your account number?

utterance: My account number is nine eight four six five nine.

utterance: OK, thank you for that. And you said that you wanted to. And just for security purposes, what is your mother's maiden name?

utterance: Sanchez.

utterance: Sanchez. And let me ask, Miss Richards, and you stated again, what information did you want to update?

utterance: My street address.

utterance: Your street address. OK, and what is your home phone number?

utterance: my home phone is six seven eight.

utterance: Mhm.

utterance: Two zero two four two five three. My cell number is four seven eight three seven one eight oh three one. My email is E Richards at Mail dot net.

utterance: OK. Well, thank you, Miss Richards, for that. I think I've got you verified and confirmed here. And let's go ahead get your home address updated. Is that correct that you want to update your home address?

utterance: Yes.

utterance: OK. And what is the address that you want to update that to?

utterance: OK. did you want me to give you the home address or just the new address?

utterance: I. If you would, go ahead and give me your new address.

utterance: OK. It is one four one Oakwood Avenue, Avondale Estates, Georgia, three zero zero zero two.

utterance: OK, again, Miss Richards, that was one four one Oakwood Avenue, Avondale Estates, Georgia, three zero zero zero two?

utterance: Yes, it is.

utterance: OK, and just wanted to make sure we have this in the system. And we've got that updated for you, Miss Richards. Of course, by the way, just so that you know, you can online if you have access to online banking. are you familiar with our online banking access?

utterance: Could you explain it a little bit more?

utterance: Sure. With online banking access, what that does, Miss Richards, is you can online to our website, enter in your account number, create a username and password. And right from our website, you'll be able to check your account information, update your phone number, your personal information, such as your address as well.

utterance: No, right. That's very helpful.

utterance: Well, glad that. to be of service to you, Miss Richards. Is there anything else we can help you with?

utterance: Yes. I would like to dispute a transaction on my checking account, please.

utterance: Absolutely, Miss Richards. Happy to assist you with that. And Miss Richards, you stated you wanted to dispute a transaction in your checking account?

utterance: Yep, correct.

utterance: And again, what is that account number?

utterance: It is nine eight four six five nine.

utterance: OK, that's for account nine eight four six five nine. I've got that set up for you. And and Miss Richards, what is the amount that you are wanting to dispute?

utterance: OK.

utterance: OK, I'm trying to dispute. Dispute, excuse me, thirty-six dollars.

utterance: OK, thirty-six dollars. And what day was this charge or a transaction?

utterance: That was on October the eleventh.

utterance: OK, October the eleventh. And do you know where the transaction occurred?

utterance: Yes, it was. it occurred at Publix.

utterance: OK, Publix for thirty-six dollars on October the eleventh. And is there a reason that you wish to dispute those charges, Miss Richards?

utterance: Yes. Because I don't recognize it. I don't. I didn't make that purchase.

utterance: OK, Miss Richards. Happy to get this set up in the system. And we'll to begin to investigate and launch a internal investigation though on exactly how this unauthorized charge it appears you're saying occurred at Publix.

utterance: Yes.

utterance: OK. And, Miss Richards, let me just get this put into the system. And let me ask you, by the way, Miss Richards, with the transaction, have there been any other unauthorized transactions?

utterance: No.

utterance: OK. I think we've got you all set. I think we've got you all set here, Miss Richards. let me just make sure our system has this updating. And, Miss Richards, we again certainly appreciate you being a long time valued customer of Intellibank. we, generally speaking, offer credits to customers in advance of their having an account with us. and the only thing is is if the transaction is found to be a authorized transaction, we will take that credit back.

utterance: Good. I I appreciate that because I realized that when I saw that, I said, I knew I had to get. Call and get that taken care of.

utterance: Well, I'm so happy that you can understand. Because I I can fully understand, Miss Richards, if my money was something happening to it that was unauthorized on my account, I'd have a big problem with it.

utterance: I I know it. And listen, Jerry. I really appreciate it. and you have a good weekend. I'm getting ready to enjoy this weather here as well.

utterance: Same to you, Miss Richards. And again, thank you for calling Intellibank.

utterance: Thank you.

utterance: Bye, bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. How may I help you today, this is Alexis speaking.

utterance: Hi Alexis, this is Katrina and I need help with changing my address girl.

utterance: So you need help with changing your address today?

utterance: Yes I sure do.

utterance: Well before we take those next steps may I have some information from you?

utterance: Sure.

utterance: What is your account number?

utterance: hold on. My account number is one nine two six one. I'm sorry ma'am. My account number is three six eight, one eight nine, four four, five six. Eight one, two one six, eight three two.

utterance: OK that's OK. So may I go over your account number one more time?

utterance: Yes.

utterance: It's three six eight, one eight nine, four four five six. Eight one, two one six, eight three two?

utterance: That is correct. I got a little confused back there.

utterance: Oh that's all right ma'am. May I ask what your date of birth is?

utterance: Sure, it's one eighteen eighty-eight.

utterance: Oh.

utterance: And what is the answer to your security question?

utterance: Chinese food.

utterance: Oh thank you for verifying your information. So today you came to change your address today?

utterance: That's right.

utterance: May I ask what the new address is?

utterance: it's going to be six two zero one Baker Circle, Charlotte, North Carolina eleven two five eight.

utterance: So the address is six two zero one Baker Circle, Charlotte, North Carolina, one one two five eight?

utterance: Yeah that's correct Alexis.

utterance: How are you doing today?

utterance: I'm doing fine how about you?

utterance: I am doing very well.

utterance: And how's the weather?

utterance: the weather is kind of rainy outside but all is well.

utterance: Yeah it's getting kind of cooler here. So do you like being at. working at the bank?

utterance: I do love working at the bank. It's a very interesting job.

utterance: That's great.

utterance: Oh thank you for verifying all your information and I have proceeded to put in your new address. Is there anything else that you would like for me to help you today?

utterance: No. Oh did I And another place that I can go to put in my address? Instead of calling here?

utterance: Of course. You could go to the website and have an account. A online account. By going to WWW Intellibank Clicking up to the right side and clicking on making a new account. You can also download the app from either Google Play or Apple.

utterance: Oh. Well good I can do it on my phone. That'll be so much easier.

utterance: OK. Is there anything else that you need?

utterance: No, I'm good Alexis. Thank you.

utterance: Well thank you for calling today. If you have any more problems, any more issues or questions please c~. Don't hesitate to call us at any time.

utterance: Thank you so much Alexis.

utterance: You have a good day.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Ring ring ring ring.

utterance: Thank you for calling Intellibank. This is Jenny speaking. How can I help you?

utterance: Yes, I need to find out what branches of your bank are closest to me. And I also need to check the balance of my savings and checking account. And I need some help with online banking.

utterance: OK, I'd be happy to help you with all those things. Let's see, first things first, let's look up some branches for you. What's your ZIP code, please?

utterance: Eight zero nine zero four.

utterance: OK, and let's see, you want the five closest to you?

utterance: The three closest, please. But I need addresses also so I can write these down.

utterance: OK, there's one at six nine seven. West Colorado Boulevard.

utterance: Yes. Is it six five seven West Colorado Boulevard or West Colorado Avenue?

utterance: Oh, it's West Colorado Avenue. Sorry.

utterance: Oh, OK. Thank you. Can I also get that phone number please?

utterance: Sure, seven one nine three six five eight five five five.

utterance: Seven one nine three six five eight five five five?

utterance: That's it.

utterance: All right, thank you very much, and the next one?

utterance: OK, the next one is gonna be at one two four West Nevada.

utterance: OK, are you sure that's not South Nevada?

utterance: oh, actually, you know what, it might be North Nevada.

utterance: Oh, OK, that works. And the address again?

utterance: that was one two four North Nevada.

utterance: OK, thank you. And their phone number?

utterance: That would be seven one nine two zero four six nine six nine.

utterance: Two zero four six nine six nine. And what's the hours of that branch, please?

utterance: That branch is gonna be open. Let's see, their drive through opens at eight thirty, but the main branch opens at nine. And they are open Monday through Friday, nine to five.

utterance: OK, thank you very much. And the next one?

utterance: Next one is gonna be six twenty-four forty-eight South Academy Boulevard.

utterance: Oh, that works, that's close to my work. Thank you very much for that. And what was the address again?

utterance: No trouble.

utterance: Six forty-eight forty-eight South Academy Boulevard.

utterance: All right, thank you. And their phone number.

utterance: Their phone number is seven one nine. four two five two six six three.

utterance: OK, and do they have a drive up there, or is it just the lobby?

utterance: That, I believe, is just a lobby. I do not see a drive up hours. Next one is gonna be Seven twenty-five InterQuest Parkway.

utterance: All righty, that'll work. And the next one, please.

utterance: Oh, that's way up there, huh. That's OK, I'll take that one too. Seven twenty-five InterQuest.

utterance: Correct.

utterance: And their phone number.

utterance: Their phone number's seven one nine. Four four four four four four four.

utterance: OK, an easy number to remember. And is that a lobby and drive up, or just a lobby?

utterance: It is.

utterance: That is lobby and drive up.

utterance: OK, and their hours are the same? Nine to five?

utterance: That is correct. Their drive through does open a half hour early, so they open at eight thirty.

utterance: All right, that's perfect. OK, thank you very much. And now can I get the balances on my accounts please?

utterance: Sure, one moment, let me switch my computer screen. OK, and first question is I need to know your name, please.

utterance: Gladys Johnson.

utterance: All right, Gladys, how do you spell that please?

utterance: G L A D Y S And Johnson is spelled the traditional way. J O H N S O N.

utterance: J O H N S O N. All right, Gladys. OK, so let's just go ahead and verify some information. I need your date of birth, please.

utterance: Six one nineteen fifty-seven.

utterance: OK, that's correct. And your four digit access code?

utterance: Zero nine one nine.

utterance: Perfect. And last four of your social, please.

utterance: Three two three two.

utterance: OK, and how about your drivers license number?

utterance: It is three zero two one six two seven seven seven.

utterance: OK, and last but not least, the accounts we're checking. The account numbers that we're checking for you today.

utterance: The checking account is zero seven one three six zero six.

utterance: Zero seven one three six zero six. And that's checking.

utterance: Correct.

utterance: OK, the balance in there is eight dollars and thirty cents.

utterance: How is that possible? There should be more in there than that.

utterance: Well, we can go back through your history if you'd like.

utterance: Please.

utterance: OK, so I see a a withdrawal yesterday in the amount of eight hundred and fifty dollars.

utterance: Oh, where. Where was that withdrawal done?

utterance: That withdrawal was done in at the InterQuest Parkway branch.

utterance: OK, thank you, and can you tell me the previous transaction?

utterance: Sure, let's see, before that we've got a twenty dollar purchase.

utterance: At, it looks like, a Seven Eleven.

utterance: OK. All right, that makes sense. Thank you very much.

utterance: No trouble at all. Can I do anything else for you?

utterance: the savings account balance, please.

utterance: OK, and that account number please.

utterance: Zero seven one three six zero six zero.

utterance: Zero seven one three six zero six zero.

utterance: Correct.

utterance: All right, Gladys The account balance in that account is three hundred and sixty-seven thousand dollars and eight cents.

utterance: Oh, OK, I see what happened. I think my partner took money out of the checking account and put it in the savings account. Obviously that's what happened.

utterance: OK.

utterance: So that's good. I'm good with that. Thank you very much for your information. No trouble at all, is there anything else I can help you with?

utterance: No, that'll do it. Thank you.

utterance: All right, you have a great day, Gladys. Thanks for calling.

utterance: You, too. Bye bye.

utterance: Bye bye.


utterance: Hello this is Maria speaking, what can I assist you with today?

utterance: I would like to open a checking account. But I cannot go in person because I am sick with a cold.

utterance: I see OK. What is your first and last name and what's your date of birth?

utterance: Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.

utterance: Sure, what is your first and last name?

utterance: My first name is Anna and my last name is Ruiz.

utterance: OK thank you. What is your date of birth?

utterance: My date of birth is August fourteenth, nineteen seventy.

utterance: What are the last four digits of your social security number?

utterance: The last four digits of my social security number are nine seven eight eight.

utterance: I will ask you one of your security questions in order to verify your identity. What is your favorite song?

utterance: My favorite song is ode the to the bouncers by the Studio Killers.

utterance: That's the correct answer. What is the bank account number of the account you would like to withdraw money from?

utterance: I would like to withdraw money from my second account. The number for that is five six zero seven eight four.

utterance: OK what is the dollar amount of the relevant transaction?

utterance: Is ninety a hundred and ninety-five dollars.

utterance: Is the recipient of the money in the same country or are they in a different country?

utterance: They are in the same country as us the United States.

utterance: OK, thank you for the information. What is the deposit routing number for the account that will receive the funds?

utterance: The number is one eight five seven four nine three two seven.

utterance: What is the bank account number you wish to use for the deposit?

utterance: It's three eight six five nine four three seven two.

utterance: OK. The wire transfer should take about two to three business days. Is there anything else I can assist you with?

utterance: Yes. I need help with the with finding the nearest branch to my location.

utterance: OK. I can help with that. What is the street address you're located in? Do you need a couple moments to find it?

utterance: Yes but I have it right now. It is five nine six maple lane.

utterance: Perfect. Thank you. What is the name of the city you're located in?

utterance: That would be New Year City.

utterance: Do you mean New York City?

utterance: Yes, New York City.

utterance: Good good. What is the name of the US state you are located in?

utterance: New York City.

utterance: I believe you mean New York for the state but don't worry I understood. Thank you so much for your patience. The nearest branch to your location is within three mile of you. The opening hours are eight thirty p.m. to four o'clock p.m..

utterance: That's not too far from me. Wonderful.

utterance: I'm happy I could help. Is there anything else you would like assistance with today?

utterance: No I'm fine. Have a nice day Maria.

utterance: Thank you Anna, you too. Oh wait before you hang-up I still want to offer you a special promotion that our company is currently having for today. So for the low price of about twenty dollars you could sign up for a travelers card and you can get this within like five business days. Would you like to take advantage of this offer right now or do you want to sign up for the travelers card another time?

utterance: I I would like to sign in another time. Thank you for the offer.

utterance: Oh OK. I can also talk to you about the other services that our bank offers too. We do offer auto loans and we can like help you open another checking account or even another savings account. If you would like that?

utterance: Not right now. Thanks.

utterance: Oh OK. That's fine then. May you have a nice day OK.

utterance: You too.


utterance: Hi. Good morning. Thank you for calling the Intellibank. My name is Jonas. How may I help you?

utterance: Hello. Good morning. I'm calling to report a missing credit card.

utterance: It had been missing for a while now.

utterance: OK. I'm gonna need your first name and your last name please.

utterance: Loreta Baker.

utterance: OK. Would you like us to replace a card?

utterance: Yes. Yes, please.

utterance: OK. Please hold.

utterance: All right. Loreta Baker. may I get your date of birth, please?

utterance: September ninth nineteen ninety-one.

utterance: Can you come again, please?

utterance: September ninth nineteen ninety-one.

utterance: OK. Please hold.

utterance: OK, Ma'am. I'm going to need your social security number.

utterance: seven. I think seven one excuse me. Can I get my card, please?

utterance: OK. That's fine.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Yes. My name is Monica Stephens.

utterance: OK Monica. And can I I get your date of birth?

utterance: Yes. One one nineteen sixty.

utterance: One one nineteen-sixty. Oh New Year baby.

utterance: Yeah!

utterance: Whoo!

utterance: All right, and for security purpose, can I get your state ID or drivers' licence?

utterance: Yes. P G one three three seven four eight.

utterance: OK. And also for security purpose can I get your email address we have on file?

utterance: Yes. pineapple hint at Gmail dot com.

utterance: Mm, pineapple hint?

utterance: Yes.

utterance: OK. All righty. OK Miss Stevens, what can I do for you?

utterance: Yes, I wanted to transfer some money to another person's account.

utterance: OK. We can do that.

utterance: OK.

utterance: All right. And what account are we pulling from? Checkings or savings?

utterance: we're gonna pull from the savings.

utterance: OK. All right. Just one moment. Can I get the savings number?

utterance: Yes. Eight eight zero zero one four five five six zero nine eight.

utterance: Six zero zero nine eight?

utterance: Yes.

utterance: OK. All right, and what is the amount we're?

utterance: I'm gonna send two thousand.

utterance: Two thousand?

utterance: Yes.

utterance: OK. All right. Let's get this ready for two thousand. And what is the name of the receiver?

utterance: Mary Wright.

utterance: Mary Wright?

utterance: Yes. W R I G H T.

utterance: OK. And do you have a routing number?

utterance: Yes. Nine seven six two one five zero four one.

utterance: OK. All righty. And account number?

utterance: two zero eight eight eight four five three three six.

utterance: OK. And that is two thousand?

utterance: Yes, out of my savings.

utterance: OK. All right. Just to confirm. All right. now is this a friend or family?

utterance: Family.

utterance: Family? OK. We just have to make sure of that when we do this.

utterance: OK.

utterance: We put it on file so that way if anything happens they. can. Identify the situation. All right. Mary Wright will be getting the two thousand dollars right now. OK. right now your account balance for your savings is eight thousand four hundred and eighty three dollars.

utterance: Right.

utterance: OK.

utterance: OK.

utterance: Now Oh, OK.

utterance: Give it.

utterance: No, go ahead.

utterance: No, I were gonna wonder how long will it take for her to receive it?

utterance: I was I was just say that usually it takes a day or two. No more than forty-eight hours.

utterance: Oh.

utterance: Oh. OK.

utterance: Mkay. Sometimes depending on the bank it can be within or minutes or hours, but we do tell people give them a heads up that it might take up to forty-eight hours.

utterance: OK.

utterance: Oh, OK.

utterance: Mkay.

utterance: but the transfer is complete. it should be pending to her accounts. You can actually call her and let her know.

utterance: All right.

utterance: To check for the pending.

utterance: Will do.

utterance: But other than that, anything else I can do for you?

utterance: no, that's about it for today.

utterance: That's about it?

utterance: Yes.

utterance: OK. Well thank you for calling Intellibank and you have a lovely day Miss Stephens.

utterance: You too. Thank you, I appreciate your help.

utterance: no problem.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intelli Bank this is Daisy how may I help you?

utterance: Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.

utterance: Oh, I see I'll be happy to help you with that today George. Let's pull open your account and verify your information. What is your full name and address?

utterance: Sure it's George Emery and I live at one five three Pine Cone Circle.

utterance: Thank you and what is your phone number?

utterance: It's six one two two two nine three nine zero nine.

utterance: Your date of birth?

utterance: September twenty-first nineteen ninety-nine.

utterance: And what is the name of your first pet?

utterance: Wink.

utterance: Wink thank you for that sir and can you verify your checking account number for me?

utterance: sure let me retrieve that. OK, are you ready?

utterance: Yep.

utterance: It's zero zero one six three nine two two one seven.

utterance: Thank you for that George. So I am showing three locations three branch locations near you. We have one at two twenty-eight Laverne Court. Four nine one at four ninety-six Macintosh Street and then the furthest from you which is not quite a mile is one sixty-seven Pittsburg Way.

utterance: you know what just forget I want to close my account.

utterance: Oh, you'd like to close your account? OK. Alright I would be happy to help you with that and I am showing that you currently have a balance of one thousand eighty-one dollars. would you like to transfer this or would you like us to send you a check?

utterance: I'd like to transfer it, please.

utterance: OK and will this be domestic or an international wire transfer?

utterance: It'll be domestic.

utterance: And will we be transferring into a checking or a savings account?

utterance: A checkings account.

utterance: And can I ask why you'd like to close your account today sir?

utterance: Do I really need a reason? Can't, you just do it?

utterance: Absolutely I'll be happy to help you. Alright, provide me with that routing number, please.

utterance: Yeah it's nine eight two five four three six four four.

utterance: Thank you and may I have the account number?

utterance: It's seven four five six two eight nine nine one zero.

utterance: Thank you and let me just put this together and then I will have you confirm for me. Alright George Emery is authorizing a domestic wire transfer in the amount of one thousand eighty-one dollars from his Intelli Bank checking account number zero zero one six three nine two two one seven. We are sending these funds to another financial institution routing number nine eight two five four six four four. And account number seven four five six two eight nine nine one zero. Is this correct?

utterance: Yeah.

utterance: Alright George and we'll gonna go ahead and cancel this account as well. Close the account and in just a moment I will have a transaction ID number for you.

utterance: Sure. What are you doing this weekend Daisy?

utterance: Well, I don't have any plans in particular probably just grocery shopping and laundry. How about you?

utterance: go down to the lake catch a few fishes. See what happens.

utterance: Fun Fun. I do have a confirmation number ready for you George. Do you have a pen and paper?

utterance: Yeah, I'm ready.

utterance: OK so the confirmation of the wire transfer is nine nine one seven six two nine. Did you get that?

utterance: Nine nine one seven six two nine. Yep got it.

utterance: Great. And It will take about ten to thirty minutes for that wire transfer to go all the way through. Once that post to the new account you will receive an email advising that it's been made. You'll also receive a separate email advising that your account has been closed. Is there anything else I can help you with today?

utterance: There's nothing that else I have to do with my account closure? There's no paperwork I have to sign?

utterance: Nope you authorized it verbally over the phone and that that is enough these calls are recorded.

utterance: OK great.

utterance: Alright well, you have a great day George.

utterance: Yeah, you too thanks bye.

utterance: Thank you bye bye.


utterance: Thanks for calling Intellibank this is Jerry, how can I assist you?

utterance: Yes Jerry my name is Evelyn Richards. Can you update my email?

utterance: Be happy to help you with that Miss Richards and if you would I just need to verify some information.

utterance: OK.

utterance: How is your day going?

utterance: My day is going just fine.

utterance: Well that's good to hear Miss Richards we certainly appreciate you doing business here with Intellibank and I'm just gonna verify some of your account information for security purposes what is your date of birth?

utterance: My date of birth is eleven eleven eighty-four.

utterance: And what is you're home phone number?

utterance: Six seven eight two zero two four two five three.

utterance: OK and what is your social security number?

utterance: Two three five zero six eight two six eight.

utterance: OK and again for security purposes, what is your mother's maiden name?

utterance: Sanches.

utterance: OK and you said you wanted to update your, email address what did you wanna change your email to?

utterance: I'd like to change it to E Richards one at mail dot net.

utterance: OK Miss Richards you said you want to update that to E Richards one at mail dot net.

utterance: Yes.

utterance: OK I've gone ahead and updated the system there.

utterance: OK, thank you for that.

utterance: And is there anything else?

utterance: Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.

utterance: Well absolutely let me get this pulled up here in the system and What is your account number miss Richards?

utterance: It is nine eight four six five nine.

utterance: OK, thank you for that miss Richards yes we sent something, we sent a notice to your home regarding there was an unusual transaction on your platinum card.

utterance: What type of transaction was it?

utterance: Well it appears that there was some sort of a charge for five hundred and thirty-three dollars in Mexico City.

utterance: What? I've never been to Mexico City. So I am definitely disputing that.

utterance: OK well certainly understand that and regret any inconvenience this may have caused so you're saying that you've never you didn't authorize this transaction?

utterance: No I didn't. What's the process to get this handled and taken care of?

utterance: No problem at all Miss Richards Rest assured we'll get this taken care for you right here now. If I could let me just ask Do you have maybe any regular memberships of subscriptions?

utterance: No I don't.

utterance: That this particular transaction might you know you know may be a reason for why the transaction might be showing up on your account from Mexico City?

utterance: No I don't. I I don't have any reasons why that could have happened I just know what that is not my transaction.

utterance: OK and let me ask you miss Richards, I fully understand your frustration there did you reach out to the company that the transaction charge was?

utterance: No I haven't.

utterance: OK not a problem no problem. obviously if you didn't authorize it and or you not aware of it until we sent it notice in the mail.

utterance: Right that is why I was calling to ask cause when I got that notice mailed at home, I knew to call to find out what it was about.

utterance: I understand again I'll get this taken care for your miss Richards, just so that you know again the process here is. What were going what I'm going to do is go ahead and send this information over to our fraud department, and they are going to investigate what is the cause for the charge on your account you said you've never been to Mexico city?

utterance: I certainly have not.

utterance: And your haven't made any charges in Mexico city online?

utterance: No.

utterance: OK. Yeah they'll they'll what they're gonna do they will actually go ahead and do the investigation on there and the fraud department will be the one that actually offers a credit to the account while the investigation is ongoing.

utterance: Well that's great.

utterance: we do try to be understanding with of our clients particularly when there's an unauthorized transaction.

utterance: Good.

utterance: And so generally speaking though the investigation can take up to thirty days. but that's why they go ahead and offer the credit upfront on your platinum credit card until the investigation is completed and once they conclude it. If indeed it is deemed as a fraudulent charge the then the credit is handled on your end and we'll handle it on the back end with the fraudulent transaction.

utterance: Well I like hearing that you really explained that well.

utterance: Well again I certainly can understand how frustrating that can be but we are getting this taken care for you and I've gone ahead and submitted that to the fraud department and they will likely within the next day or so offer that credit on the account while the investigate it.

utterance: OK well thank you so much for that.

utterance: is there any other questions that your may have?

utterance: No there's not.

utterance: Terrific well, thank you miss Richards we certainly appreciate you doing business with us at Intellibank.

utterance: Well you're welcome. Thank you for your help.

utterance: You have a good day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank Customer Care. This is Lincoln. How can I help you today?

utterance: yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.

utterance: Absolutely, Mr. Kendall. I can help you with that and where is it that you we're trying to find a branch at?

utterance: well, I'm going to take my grandson to the branch and get him get him signed up on a savings account for his birthday and I'm travelling and hang on. Let me see if I can find where he lives.

utterance: Absolutely, Mr. Kendall. Take your time.

utterance: OK. I found my address but it's in Wake Forest, North Carolina.

utterance: All right, Mr. Kendall and could you provide me with a street address so I can narrow that done for you? We have quite a few branches there.

utterance: It's forty-two Garden Avenue

utterance: All right, yes. It looks like we do have a branch about four miles from that location. Would you like the address of that branch?

utterance: yes, please.

utterance: Absolutely. That address is going to be sixty-five Dunbar Avenue in Wake Forest.

utterance: OK. I wrote that down.

utterance: How's the weather up there where you're at?

utterance: the weather's been doing just fine up here. Is the weather treating you all right where you're at?

utterance: It is. I'm I'm coming from Texas so it's pretty hot down here right now.

utterance: Oh I can imagine. I actually used to live down near Texas and that it's hot pretty much all year down there.

utterance: All right, Mr. Kendall. Is there anything else I can assist you with today?

utterance: I think you've helped a great deal.

utterance: Well, I appreciate that, Mr. Kendall and. Absolutely, what else can I assist you with?

utterance: Oh, Oh, there is one. One other thing.

utterance: what hours is the branch open?

utterance: Of course. The branch is going to be open eight a.m. to five p.m. Monday through Friday.

utterance: And it is open on Saturdays from nine a.m. to two p.m..

utterance: OK.

utterance: Sounds great.

utterance: All right, Mr. Kendall and is there anything else I can help you with today?

utterance: No. I can't think of anything.

utterance: All right. Well, again, thank you for calling Intellibank Customer Care.

utterance: And there will be a short survey for you to fill out about your experience today, if you just hang on the line.

utterance: All right. Thank you.

utterance: Thank you. You have a wonderful rest of your day.


utterance: Hi. Thank you for calling Intel bank. How may I help you today?

utterance: Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?

utterance: We can possible do that. Can you please give me your street address, please?

utterance: Sure thing. Two four five four Lane Drive.

utterance: May I have the city that you live in, please?

utterance: Nashville.

utterance: And what state is that in, please?

utterance: Tennessee.

utterance: K. Just give my one moment, please.

utterance: OK. Looking on my computer I see that you have about four locations near you. Would you like to have the nearest location from your home?

utterance: Please and thank you.

utterance: Is there a particular service that you need at the bank?

utterance: A drive-though ATM.

utterance: I'll check to make sure those services are available for you.

utterance: Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?

utterance: Through the ATM.

utterance: I'll just go ahead and confirm that and see if we can do that.

utterance: At that location, yes, they do accept ATM deposits through checks. And the closest one to your house is on Bear View Lane.

utterance: Do you know that location?

utterance: Perfect. Yes, I do.

utterance: OK.

utterance: And also I'd like to let you know that they also do provide different services as far as savings and mutual funds. Do you have any children?

utterance: I do.

utterance: OK. I think it'd be great if you would like to open some savings accounts for them because we have different services that can help them as far as starting at the age of as soon as you have their social security number we can definitely help you and get that setup for them.

utterance: I didn't even know that. Thank you.

utterance: Is there anything else I could help you with?

utterance: one more thing. I'm new to the area. Can you guys tell me the business hours, what time you guys open, what time you guys close?

utterance: Sure. I'm glad you mentioned that. Our local hours at the branch nearest your location is from nine to five.

utterance: The lobby closes at five o'clock. You may utilize the ATM twenty-four hours. But to let you know our ATM services, you would have to have your debit card available with you in order to enter the building.

utterance: Perfect.

utterance: And I know that you stated you wanted ATM. We do offer ATM drive-through services as well as walking through our branch as well.

utterance: Perfect.

utterance: And we are open on Sundays.

utterance: Our hours are shorter on Sundays. We're open from twelve to one. I'm sorry from twelve to five p.m..

utterance: OK. That sounds. I remember you said something about opening a savings account.

utterance: Can you guys do that over the phone or would I need to come in person for that?

utterance: Unfortunately, we do we can start the process over the phone.

utterance: But we will need to identify you so we'll need your social security card number as well as your driver's driver's license so we can make sure that we're opening the account under the rights person's information.

utterance: And in order to open a savings account, you will need to deposit at least five hundred dollars within the thirty days, or that account will be closed.

utterance: OK.

utterance: Wow! OK. Thank you for telling me that.

utterance: And I know we mentioned speaking about you having children. You do have children. We allow for you to open their savings account or any account checking account as well.

utterance: But there's no minimum balance or needed for that account until the child reaches the age of eighteen.

utterance: Then they will services will be applied to the account.

utterance: OK.

utterance: Now can I just come in or do you think it's best if I schedule an appointment to be seen by you guys?

utterance: that's a great question. Depending on the services you need. Like if needed to just maybe just make a a deposit and such you can probably just come into the branch and just wait you know no more than five minutes to speak to a representative.

utterance: If you have something that's more detailed as far as opening an account or you want to open a business account or apply for any type of load such as a credit card or auto load or a home mortgage I would suggest that you definitely make an appointment. That way you can have a one on one divided attention and not have to wait.

utterance: So you can also book that online or you can do that with me over the phone and I'll make sure that you speak to a representative that can assist you with any of those needs.

utterance: OK. Now with the bank Intel do you guys have an phone app with that?

utterance: We actually do have a mobile app that you can download. They will as soon as you open the account with us we offer a free. You can go through your depending on what kind of phone you have, your Android or iPhone you can definitely download that app. And it's obviously free of charge and that helps you monitor your balance account.

utterance: If you wanna do any transactions as far as putting a deposit in, we offer that check picture. So you can take a picture of your check and submit a check that way and have that deposited into your account. If you need to send cash or you need anything like that, you can do that as well.

utterance: we have multiple options as far as adding money to your account or if you need to send money to a family or friend, we do that as well. As long as that person is banking with us there is no fee with that as well. So if your family member has the same bank or banking with us as well, you can send them money. They can send you money. And there will be no charges as far as sending money to and from your family or friends depending on who you're sending the money too.

utterance: You read my mind. That was my next question. So thank you for that.

utterance: Not a problem. Well, if you need anymore. Do you have any other questions or need any other advice as far as coming to the bank or is there any more products you would like to know more about?

utterance: No. Actually there was one last thing. My last bank, I know if I had direct deposit sometimes my check would be in my account a day later for holidays. Does that work for you guys too or is everything how does that work when I get paid on holidays?

utterance: Well on holidays, well it all really depends on the the establishment that you work for. But most banks, they normally allow for you to the I. I guess it really depends on the company.

utterance: Mm.

utterance: OK.

utterance: Most banks will most companies will you know have you get paid before the holidays. As far as making sure the money's in your account before the holiday, we cannot give you a yes or no answer. But I would just suggest that you continue to call your HR department and you know verify that information. But I can't let you know that we will do our best to make sure your information is correct and you do get paid on time. If there is any issues with your check I would suggest you speak with the HR department and they can assist you better with that matter. And they can let you know exactly when your payroll and your pay dates are to get paid.

utterance: If you suggest. If you do open an account with us and the account gets closed we can definitely help you with that issue but as far as making sure you get paid before the holidays I would suggest that you speak to your banking roll your pay roll manager and they should better assist you with that.

utterance: OK. Perfect.

utterance: Do you have any other questions I can assist you with today?

utterance: No, you have been amazing. Thank you for your time and patience.

utterance: Thank you so much. I would like to know if you could possible complete a survey with us as soon as you're done with this phone call just to let me know how you felt about doing our calling into our bank today. Just to let us know how you felt about that today.

utterance: Be my pleasure.

utterance: All right. You have a great day.

utterance: You have a blessed day, yourself. Thank you so much.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Hello. thank you for calling Intellibank. My name is Alexander. How can I help you?

utterance: Good morning. John Andrew.

utterance: How are you doing today?

utterance: OK. Mister John Andrew. Thank you very much for asking. I have been doing very fine. How are you doing today, Sir?

utterance: I'm good.

utterance: OK sir. John Andrew, thank you for contacting us. So how may I help you?

utterance: Please. I made a wire transfer to someone in my school for twenty-three hours.

utterance: But hasn't yet to see the money.

utterance: What could possibly be the problem?

utterance: OK sir.

utterance: sorry about that. Sorry about the transfer. You made it some and then it's to being twenty-three hours. If I get it correctly, Sir.

utterance: Yes, Sir.

utterance: OK. OK. We're sorry about that. Sir, I'm going to ask you some questions really quick to confirm your identity.

utterance: No problem.

utterance: OK. Sir, you said your first. Your full name was?

utterance: John Andrew.

utterance: John being your first name. Andrew being your last name.

utterance: Yes, Sir.

utterance: OK, Sir. a moment.

utterance: OK.

utterance: OK. Sir, what is your bank account number?

utterance: OK.

utterance: I'm gonna recall it right now.

utterance: OK, Sir.

utterance: Four three.

utterance: OK.

utterance: Nine six.

utterance: OK.

utterance: Four five.

utterance: OK.

utterance: Seven zero.

utterance: Nine one.

utterance: OK. A moment, Sir.

utterance: OK.

utterance: OK, Sir. Mister John Andrews. OK. I'm still with you. Sir. Please, if you don't mind, what's the date of birth?

utterance: OK. Tenth March nineteen eight six.

utterance: OK. Tenth March nineteen eighty-six.

utterance: Yes, Sir.

utterance: OK. OK. OK. Sir, please, if you don't mind what is your license ID number?

utterance: OK. I'm gonna call right now. B six three zero. Seven eight zero

utterance: OK.

utterance: four five nine two one zero.

utterance: OK.

utterance: OK. Sir. please if you don't mind. Come again but slowly.

utterance: OK.

utterance: B six three zero.

utterance: OK.

utterance: Seven eight zero.

utterance: OK.

utterance: Four five.

utterance: OK.

utterance: Nine two one zero.

utterance: Nine two one zero. OK. A moment, Sir.

utterance: All right.

utterance: Oh OK. OK. Thank you very much. I'm gonna ask you some last questions.

utterance: OK.

utterance: OK, Sir. what is your mother's maiden's name?

utterance: OK. Sarah.

utterance: OK. Your mother's maiden name is Sarah and.

utterance: Yes, Sir.

utterance: OK. What is the first pet name?

utterance: Charlie.

utterance: OK. Charlie is your first pet name. OK. Sir, what's her favorite food?

utterance: Seafood.

utterance: OK.

utterance: OK, Sir.

utterance: OK. lastly, Sir. What type of bank account is that?

utterance: Checking. Checking account.

utterance: OK. OK.

utterance: OK. Yeah. Your Identity have been verified. Thank you very much for your time, Sir.

utterance: No problem.

utterance: OK, Sir. you said you made a wire transfer.

utterance: Yes.

utterance: OK. As I can see here your wire transfer was successful but due to the fact that it's an international transfer.

utterance: OK.

utterance: so it's gonna take a longer time to process.

utterance: Between both banks, our bank and the recipient bank to show that when every thing has been confirmed, the recipient will get the transfer successful.

utterance: OK. I would like to know the estimated time.

utterance: OK. Sir. Just give us two to three days. Banking hours.

utterance: We're gonna get back to you, Sir. Or you're gonna get a notification via email telling you that the transfer was successful. Then the recipient has is the one who will be copied too.

utterance: OK.

utterance: OK. Sir, if if you don't mind, do you have any other account do you wanna check?

utterance: Yes. I got a savings account here too. with your bank.

utterance: OK, Sir. you wanna check the saving account balance?

utterance: Yes and the checking account balance.

utterance: OK. OK, Sir. I'll be with you in a moment.

utterance: OK.

utterance: OK, Sir. thanks. You will be on hold. OK, Sir. Oh, your current balance for that is three thousand two hundred and fifty three dollars.

utterance: OK. Thank you so much.

utterance: OK, Sir. Oh, you are most welcome, Sir. Sir, plea-. Is there anything you would like us to assist you with?

utterance: No, no, no.

utterance: OK.

utterance: I'm OK.

utterance: OK, Sir. OK, Sir. thank you very much for contacting Intellibank today.

utterance: Thank you so much for your time.

utterance: Do have a.

utterance: Yes. Do have a nice day. Bye.

utterance: Thank you. Bye.


utterance: Thank you for calling Intellibank. My name is Bethany. How may I help you?

utterance: Hi my name's Thomas. How you doing today Bethany?

utterance: I'm doing well. What can I do for you?

utterance: Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.

utterance: I see and are you calling today to report you've lost your debit card or credit card ?

utterance: Exactly. My credit card. Can you help me with this?

utterance: I'd be happy to assist you with this matter today.

utterance: Let's pull up your account. What is your full name and address please?

utterance: Sure. My name is Thomas Antonio Cruz and I live at fifteen thirty-three apple bottom way.

utterance: Thank you. And your phone number?

utterance: My number is six one two two two nine three nine zero nine.

utterance: Alright and your date of birth?

utterance: My date of birth is September twenty-first nineteen ninety-nine. I'm old enough to drink at least.

utterance: Great. Please verify the last four of your social security number for me.

utterance: Sure. It's four four eight one.

utterance: And what is the name of your first pet?

utterance: Winky.

utterance: Winky. Thank you. Do you know the credit card number?

utterance: I actually have a copy of my credit card. My mom always told me to keep a photo copy for when I travel in case I lost it. How'd she know?

utterance: Moms are usually pretty smart ladies. May I have the number?

utterance: Yeah I gotta go get the copy. Can you hold on a second?

utterance: Certainly sir.

utterance: Alright I'm back. Are you still there?

utterance: Yes I'm here. Thomas please go ahead.

utterance: Alright. My credit card number is four four one two two two one two three nine eight seven zero one zero four.

utterance: Was that four four one two two two one two three nine eight seven zero one oh four?

utterance: Yes.

utterance: Thank you Thomas. One moment while I review the account here.

utterance: Yeah take your time.

utterance: So have you ever been to an all night rave?

utterance: Actually Thomas I can't say I have.

utterance: You should go some time it was a blast.

utterance: Sounds like it. Can you tell me where and when you lost your card?

utterance: Yeah it was last night October twenty second in Burbank.

utterance: And can you confirm the name of the business?

utterance: It would have been Bennet Entertainment. I bought the entrance ticket for me and my buddy.

utterance: Oh yes. I do see that charge here. That is the last charge showing. So I will go ahead and cancel the card and request that you be issued a replacement. How's that sound?

utterance: Yeah.

utterance: OK.

utterance: That sounds great.

utterance: Good good. That new card will arrive by mail in seven to ten business days. You'll be required to activate that. You can call the phone number on the back of the card. The process is automated and it'll take you less than sixty seconds. Do you have any questions?

utterance: Yeah will the envelope say intel bank on it?

utterance: Actually we're Intellibank. But no. It'll be a plain white envelope. There'll be no indication a credit card lies within.

utterance: Good good. Cuz I don't trust any of my neighbors and you never know who goes through your mail.

utterance: Yeah. Yeah that's true. You do have to practice precaution now a days. is there anything else I can help you with today Thomas?

utterance: No. No I think you've done everything I needed to do today. I really appreciate it. Oh. Oh actually is is there anything more I need to do. What if someone used my card?

utterance: Well the last charge was last night at Bennet Entertainment. I don't see any activity after that. And I have went ahead and canceled that card. So if anyone tries to use it or present it for payment anywhere it'll be declined. It's very unlikely that additional charges would post after I've canceled the card.

utterance: OK yeah that makes sense.

utterance: Any other questions or concerns? Anything else I can help you with today?

utterance: Nope that'll do it.

utterance: Great. You have a great day.

utterance: You too. Thank you.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Hello thank you for calling Intellibank. This is Peter, how may I help you?

utterance: Hi Peter this is Mena how are you doing?

utterance: I'm doing well how are you doing today Mena?

utterance: I'm doing fine. I just moved into town.

utterance: Oh, welcome to town.

utterance: Oh thank you and I need to pick a bank and open a new bank account.

utterance: Oh well I am so happy that you gave us a call. We are your local bank here in Provo Utah.

utterance: Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like

utterance: So, our

utterance: Our main branch is at four fifty one Main Street in Provo, Utah.

utterance: OK.

utterance: And where are you located?

utterance: I am on Maple Street and Fox Ford Street.

utterance: OK all right. It. So you're not that far from our main branch. We have a couple of satellite branches throughout Provo and Orum. but the main branch is only couple of blocks six seven blocks away from you.

utterance: OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.

utterance: So, inbound transfers, there are no fees. for a wire transfer there is a fee but for an ACH transfer there is not a fee.

utterance: OK. And then I'm gonna be traveling international. can I use my card out of those country?

utterance: Yes you can. We do issue you a VISA debit card for your account and if you wanted to you could apply for a VISA credit card with with us also.

utterance: And then what are your fees for international usage?

utterance: we have no fees for international re-usage. There is the the the currency exchange fee. So when you are overseas and you pay in euros for instance, there will be a fee there will be a fee to transfer that back to US dollars on your statement.

utterance: Do I have to call in advance to tell you that I'm gonna be using my card overseas?

utterance: no you don't but it it is helpful for us so that your card doesn't get flagged with your transactions.

utterance: OK. Well that sounds good. All right. what are your hours?

utterance: we are open from eight to four Monday through Friday and from nine until two on Saturdays.

utterance: Oh you guys are open on Saturdays?

utterance: Yes we are. We are closed on Sunday though.

utterance: Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?

utterance: Yes they are twenty-four seven and we have a number of them around town.

utterance: OK. what was the name of? Sorry you gave me so much information, and I, I don't even know which bank I'm talking to.

utterance: We, we are Intellibank. I N T E L L I B A N K Intellibank. Your Intellibank banking source.

utterance: Intellibank.

utterance: Well that's OK that's easy to remember. can I. Do I. I I should know that but do I need to come to the branch first to open the bank account or I can do it online and set up my profile online?

utterance: you can actually go onto Intellibank dot com and start your opening up your account.

utterance: OK.

utterance: So you can do everything you need to there. It'll walk you through at at a certain point you will take a picture of your government issued photo ID

utterance: OK.

utterance: and then our system will verify all of the information. And then you will need to fund the account.

utterance: OK. All right I'll probably just do that since I'm moving and I have movers coming in and my parents are coming in and it's just Furniture is just a little bit stressful but I will try to get that done.

utterance: OK.

utterance: Is there anything else I that.

utterance: Can assist you with?

utterance: I think that was a lot of information. No I think that is, that is all.

utterance: All right. Well if there's anything else that we can assist you with please do let us know. And we look forward to having you as a customer of Intellibank.

utterance: Well, thank you so much Peter.

utterance: All right, thank you. Have a wonderful day.

utterance: You, too. Bye bye.

utterance: All right.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Stella. How can I help you today?

utterance: Hi Stella.

utterance: I'm trying to get Interbank, is this is?

utterance: Well, actually you've reached Intellibank. Is that what you want?

utterance: Oh Intellibank, OK. That's it.

utterance: I would like to have some help, on making a wire transfer. Can we do that on here?

utterance: I keep having to go and try to get it done somewhere else, but I never can get to a place that can do it at.

utterance: I tried yesterday, and the store I went to doesn't do wire transfers anymore.

utterance: So I had to try another place and they were closed. I can't believe how hard it is to do something sometimes .

utterance: You know what I mean?

utterance: Yes, well, we'll be able to do that for you.

utterance: But it's a shame you've had so much trouble getting help. well you've come to the right place now.

utterance: We can do it here. can you please give me your name, address, and date of birth to start us off?

utterance: My name is Donna Edgebrooke.

utterance: And I was born on June fifteenth, nineteen forty.

utterance: And, you wanted something else.

utterance: What was it? My memory is getting worse every day.

utterance: Oh that's OK. I need your address please Misses Edgebrooke, to look up your account details.

utterance: Oh that's what you said. OK.

utterance: Let's see, it's seven hundred Center Parkway apartment four four five, and that's in Miami Florida. My ZIP is three two two, zero three.

utterance: OK. I do need another piece of information from you, for security purposes. Can I get your driver's license number please?

utterance: Oh OK, I'll have to dig it out of my wallet. You'll have to wait a minute.

utterance: OK. I have it here now. It's a Florida license. And the number is D four six two, three two six, two one five.

utterance: OK. Let me repeat that. You said D four six two, three two six one two one five five. Is that correct?

utterance: Let me see.

utterance: Yeah.

utterance: That is what I see on here. You got it.

utterance: OK and finally, can I get the name of the place where you were born for your security question?

utterance: Wow.

utterance: This is some complicated stuff getting something done with the bank nowadays. OK.

utterance: I was born in Vero Beach, Florida.

utterance: Great. Thanks for your patience. I know it can seem like a lot, but we want your accounts to be safe and to be sure we are really talking to the right person. I'm sure you can understand. OK, so you were trying to make a wire transfer is it an international transfer under foreign currency, or domestic transfer exclusively?

utterance: Yes.

utterance: That's what I want.

utterance: Just in the United States.

utterance: American dollars only. I want to take it out of my savings account. And send it to my son in California.

utterance: I have his account number when you're ready.

utterance: OK that was my next question. I'll first need to verify which account you want to transfer from if you can give me your account number for verification then the recipient account later.

utterance: So if you can verify the account we'll be taking the money from with the account number that would be great, please.

utterance: OK.

utterance: Hold on for a moment.

utterance: I need to get out my checkbook and then, I can read the numbers to you. Just wait a second please, if you can.

utterance: No problem. I'll be here.

utterance: I'm back.

utterance: Let me see if I can read this.

utterance: I need to put my glasses on.

utterance: Seven eight five nine, four five two five one one.

utterance: Let me verify that. Seven eight five, nine four five, two five one one. Is that correct?

utterance: That's right.

utterance: OK. Now I need to verify what account you want to transfer money into.

utterance: You mentioned your son's account. I'll need his routing number from his bank then the account number. So if we can start off with that.

utterance: If you can give me the routing number.

utterance: Let me se here.

utterance: Hold on.

utterance: OK.

utterance: The routing number is those ones the first, my son said, so here this is it.

utterance: Two one two, I'm sorry. One two, one zero zero zero, three five eight.

utterance: OK that's one two one, zero zero zero, three five eight. Which is Bank of America. Is that his bank?

utterance: I think so.

utterance: That's what he told me to use, so I guess so.

utterance: OK now I'll need his account number, which you have already.

utterance: OK.

utterance: Here it is.

utterance: Eight eight six zero four seven six two, seven zero.

utterance: Excellent. Let me repeat those digits to verify I have the right account.

utterance: Eight eight six, zero four seven, six two seven zero.

utterance: That's what I have here. You got it right.

utterance: OK, now if you can tell me the dollar amount you wish to transfer.

utterance: I want to move over fifteen hundred dollars to his account.

utterance: OK I'll begin the process.

utterance: If you can wait just a brief moment.

utterance: Sure.

utterance: I'll be here.

utterance: OK Misses Edgebrooke. I have transferred fifteen hundred dollars from your savings account which is account number seven eight five, nine four five, two five one and we've moved that money into your son's Bank of account. And that account number is eight eight six, zero four seven six two seven zero.

utterance: Per your request. Is that correct?

utterance: Oh OK.

utterance: But I'll have to dig it out of my wallet.

utterance: To double check, OK.

utterance: Well. I would say.

utterance: If you could double check that.

utterance: That sounds correct.

utterance: When will he get the money in his account?

utterance: OK the money should show up in his banking account within forty-eight hours. And is there any other questions you have today?

utterance: I think that's everything I'm glad I finally got that done.

utterance: I'm sorry about the difficulties you've been having getting this completed. But I'm glad I was able to help you. And I hope you have a pleasant day, and if you have any other further banking needs, you'll feel free to call us during banking hours so that we can help.

utterance: Thanks.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Daisy. How can I help you?

utterance: Hi Daisy could you tell me where the nearest branch is to me and could you also give me the their.

utterance: Hours?

utterance: The nearest branch and their hours? Certainly sir I'd be happy to help you with that. What is your current address?

utterance: I'm currently at my sister's house at seven sixteen Jupiter Way. That's in Branson Missouri and the the ZIP code is five five three two four.

utterance: All right one moment while I look that up for you. Looks like the closest branch to you is about a half a mile away. It's at one six seven Pittsburgh Way. And the hours the the lobby is open Monday through Friday. Nine a.m. to five p.m.. And Saturday ten a.m. to two p.m.. And the drive thru is Monday through Friday eight a.m. to six p.m., Saturday nine a.m. to three p.m.. It also has an ATM available in the main entrance it's open twenty-four seven and accepts checks and or cash deposits.

utterance: OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.

utterance: do you and your sister both have accounts with Intellibank?

utterance: Yeah.

utterance: I sure can. I'll be happy to help you with that. Let's pull up your account. What is your full name and address please?

utterance: My name is George Emory and I live at one fifty-three Pinecone Circle in Branson Missouri and the ZIP code is five five three two four.

utterance: Thank you. Your phone number?

utterance: It's six one two two two nine three nine zero nine.

utterance: Thank you. What is your date of birth?

utterance: It's September twenty-first nineteen ninety-nine.

utterance: All right George, and what was your mother's maiden name?

utterance: Smith.

utterance: Smith. Great. just verify for me your checking account number.

utterance: It's zero zero zero one six three nine two two one seven.

utterance: Thank you. And you said you wanted to move funds from your checking account to your sister's checking or savings?

utterance: checking.

utterance: Checking account. All right. And what is her checking account number please?

utterance: could you give me one second while I go ask her that?

utterance: Sure. No problem, take your time.

utterance: OK Daisy, she's actually busy at work and doesn't have it on her. Could I do this without that number?

utterance: I'm so sorry George. In order to to a transfer from account to account I actually need all of that information. do you wanna maybe give us a call back later when you've got it?

utterance: Well, is this something that I can do myself online?

utterance: You absolutely can do wire transfers online. You could set it up as a one time thing or recurring. Have you ever used our website before?

utterance: I tried to log into it but it didn't give me access.

utterance: Yeah if you've never logged in before you do have to set up your credentials. Let me pull up that information for ya. All right so, if it's your first time using Intellibank's online banking, click the first time users enroll here link. Read and accept the online banking disclosures. And then do your account number, your social, your date of birth and then create a password. Once you're all logged in, you'll be prompted to choose and answer five security questions and you'll also be asked to enroll in the one time security code feature. Does this make sense?

utterance: Yeah that makes sense.

utterance: I don't know if you're aware George but you could also set up bill pay at our website. You can view your balance or your monthly statements. You just have to click on the statements link within the account details screen. And there you'll be able to view all that information and even print out your monthly statements.

utterance: OK that sounds great.

utterance: Great and so I'm so sorry we weren't able to complete that wire transfer for you today. Is there anything else I can help you with?

utterance: no. Nah I think that's it.

utterance: All right well thank you for calling Intellibank and have a great day.

utterance: You too, thanks.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you?

utterance: hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.

utterance: Certainly. So what you need to do is make an internal transfer from your savings to your checking?

utterance: yes, please. That's exactly right.

utterance: Oh, sure. I can certainly help you with that Kim. No, worries. I just have to ask you a few questions so we can get started, OK?

utterance: OK, great.

utterance: All right. what is your last name please?

utterance: it's Johns, J O H N S.

utterance: OK, thank you so much. And your date of birth?

utterance: It's four twenty-four nineteen seventy-seven.

utterance: OK, thank you so much. And I need the account number that we're speaking of with your I'm so sorry. The withdrawal account number. So your savings.

utterance: OK. My savings account number? OK. Hold on for one moment. Lemme grab that for you.

utterance: Yes, ma'am.

utterance: Certainly. Take your time.

utterance: You know what. I think I might've left that upstairs. bear with bear with me for one moment. I'm gonna take the phone with me.

utterance: Sure.

utterance: How's your day going?

utterance: It's going pretty good. Thank you so much. How's your day been?

utterance: it's been pretty good. Trying to take care of, you know a bunch of bills and and all that stuff. Get all that squared away, so then I know what money I have leftover to have fun with.

utterance: Aww, I. You sound like me. That's what I do. You get all the bills out of the way quickly, so I know what kind of fun money I have left to play with. I look forward to that part of the bill paying.

utterance: Yeah.

utterance: Yes. Especially in all this nice weather now that it's, you know, everything seems like it's kind of starting to chill out a little bit.

utterance: Oh my goodness. Chill out indeed. It's been extremely extremely hot this summer. I mean, I don't know if you've ever been to Myrtle Beach before, but we pretty much stay warm, you know, pretty much all year round, up until about February. I'm sorry. well, yeah. Really sometimes January is kind of warm to so part of January, February, and March is basically our winter. It's so strange, but the rest of the year is pretty warm. And this year was just outrageous. The the heat and the humidity. I mean, every time I'm at the beach, I'm sweating my whole face and makeup off. Just, I can't stand it. Yeah. I mean, I love living near the water, don't get me wrong. Living near the coast is absolutely the way to go, however you really have to deal with some things. I I look forward to the cool down and it isn't cool per say, but at least the the humidity is gone. I'm so happy about that.

utterance: Yeah.

utterance: Oh, no.

utterance: Aww, well that's good. Good. OK. I have my savings account here. the number is one one two one zero zero zero five, nine four.

utterance: Yeah.

utterance: OK.

utterance: All right. Thank you so much. And the dollar amount that you would like to put in your checking account?

utterance: I'm just gonna transfer over one hundred even. that way it can cover this charge and and anything else that might be coming up before I get paid again.

utterance: OK. One hundred with no change?

utterance: Right.

utterance: All right. Let me just make sure I have the correct details. OK. let's see here.

utterance: All right. Now I need your checking account number, please.

utterance: Oh, OK. All right. Lemme see here. My checking account number is one one two, one zero zero zero five, nine five.

utterance: Thank you so much. I'm transferring one hundred dollars over into your checking account and I would like to advise you of the balance in your checking account now that the hundred dollars has been placed there. so your new balance is five thousand five hundred dollars and thirteen cents.

utterance: OK.

utterance: Oh, OK. Thank you so much. And I was just wondering. the transfer of funds. that's something I can do online at Intel Bank dot com, right?

utterance: That's right. And you. Intellibank?

utterance: Oh, yes. I meant Intellibank. Yes.

utterance: Is that what you meant?

utterance: That's OK. There is an Intel Bank too, so I just wanted to make sure we're speaking about the same one.

utterance: Oh, yes.

utterance: yes. Yes, indeed. You can do that online on the online portal, and it's really self-explanatory. You just click on that little hamburger at the top of the left hand side of the menu and the prompts will walk you right through that.

utterance: Oh, OK. Great. Thank you so much. I appreciate your help today.

utterance: You are so very welcome, Ms. Johns. Was there anything else that I could help you with?

utterance: Nope, that's everything. Thanks again.

utterance: You're very welcome. And as a part of Intellibank, we just want to tell you that we really appreciate your business, and you being a loyal customer. And I hope you have a wonderful rest of your day.

utterance: Thanks, you too.

utterance: Bye bye.

utterance: Bye bye.