utterance: Welcome to Intellibank. This is Mike. How may I help you today?

utterance: Hi. Yes I was cuz I wanted to update my address on my account.

utterance: Oh yeah. I can definitely do that for you. Give me one second please.

utterance: All right.

utterance: All right. And I'm gonna ask you a couple questions. what is your first and last name?

utterance: Ryan McKissic.

utterance: OK. And Mr. Kissic Mr. McKissic excuse me. What is your date of birth?

utterance: Twelve nine eighty-five.

utterance: Twelve nine eighty-five. OK. And now Mr. McKissic I'm gonna need an authenticating ID number. That can be a credit card number, account number, driver's license number, state issued ID. Something like that.

utterance: I can give you my debit card number.

utterance: OK. Yeah. That's fine. whenever you're ready sir.

utterance: It's five four four nine.

utterance: Uh-huh.

utterance: Two seven zero nine.

utterance: Mhm.

utterance: Three nine five six.

utterance: Uh-huh.

utterance: Eight zero three zero.

utterance: Eight zero three zero. OK. I got that for you. Now we are going to I'm gonna ask you the security question that you have on your account. What was your street address growing up?

utterance: Five four three Elgerton Road.

utterance: Elgerton Road. OK. Just gotta ask those kind of questions for your security you know. I know they can be annoying.

utterance: Oh I get it. If you didn't ask them I would be worried.

utterance: I can get that I can get that. OK. One second. Hey can you read that credit card number back to me one more time Mr. McKissic? Just need that for a second confirmation.

utterance: Five four four nine.

utterance: Uh-huh.

utterance: Two seven zero nine.

utterance: Uh-huh.

utterance: Three nine five six.

utterance: Uh-huh.

utterance: Eight two zero two.

utterance: All right Mr. Kissic. Thank you so much. Now you said you were looking to update your street address today, correct?

utterance: yes.

utterance: OK. Now Mr. McKissic what is the street address you would like to have on file sir?

utterance: the street address I would like to have on file is seven zero zero one Hampton Road.

utterance: Seven zero zero one Hampton Road?

utterance: Yes. East Cleveland, Ohio four four one one two.

utterance: OK.

utterance: OK. East Cleveland, Ohio four four one one two just to confirm.

utterance: Yes.

utterance: OK.

utterance: How's the weather over there where you're at?

utterance: Oh it's not too bad to be October. Sunny skies today. Seventy-five. I couldn't ask for much better. How about there?

utterance: it's kind of weird for it to be eighty degrees in October.

utterance: Man. We you know what? I'm not gonna complain too much man because October where we are sometimes it can be bad. I know there's been snow on the ground.

utterance: Yeah.

utterance: So I'm you know I'm gonna I'm just gonna ride the wave.

utterance: Did you catch that playoff game last night?

utterance: Yes.

utterance: Come.

utterance: Down to the wire.

utterance: I did I did. I am a huge sports fan so I absolutely.

utterance: I am too. I don't care.

utterance: For either team but you know what I'm saying? I love good games.

utterance: Good games are good games.

utterance: Yep.

utterance: That's all that you can ask for as a fan.

utterance: I mean hey coming off the world series now.

utterance: Yes. baseball is actually my favorite sport so I I definitely enjoy it. I am kind of excited to watch them.

utterance: Oh OK. Yeah.

utterance: OK. All right. So let's see. Now is there any any further information about online banking and in order to help you know a

utterance: You have to actually.

utterance: Being one and know about online banking. Is that another way I can access my account?

utterance: Mhm.

utterance: Oh absolutely. online banking may be probably the most convenient no no. Everything's free, everything's free. You can look at you know you can check your balance, you can update things without actually talking to me to be honest with you. I know that a lot of people it can be confusing sometimes but once you you get the hang of it it's actually pretty a pretty convenient way that actually handle business as opposed to you know waiting and for the for the agents to come through and things like that so it's actually pretty convenient.

utterance: Does it cost?

utterance: OK.

utterance: OK. Is there a way I can update my security question?

utterance: You can you can do that there as well. You can handle all of that online as well or like you know some people just they're they're old school. They just like to hear a voice and they wanna make sure that someone actually hears them talking. So either way is fine.

utterance: Oh.

utterance: OK. Yeah yeah. Online banking might be the way for me to go.

utterance: Oh yeah. For sure.

utterance: Now all the times.

utterance: Are.

utterance: Crazy when you call the bank.

utterance: They can be and especially during this COVID season I know it's a little bit slower so I do apologize for that.

utterance: it's not your fault man not your fault.

utterance: OK. Now is there anything else I can do for you Miss McKissic before I complete the call?

utterance: no. Nothing comes to mind. pretty much they didn't win the playoffs.

utterance: Oh man. I hope so too. I'm I don't know who really to root for like I said. I'm my home team's not even in it so I'm just I'm just watching good ball man.

utterance: Yeah yeah. I heard that.

utterance: All right Mr. McKissic. You take care. You have a good day now.

utterance: All right. You too. Thank you.

utterance: You're welcome.


speaker_role: Agent

utterance: Hello and thank you for calling Intellibank. This is Mark speaking. How could I help you today?

speaker_role: Customer

utterance: Hi Mark. My name is Dorothy Lee. I would like to check my savings account balance.

utterance: OK Dorothy. I can help you with that if you give me one second. Could you in the meantime give me your date of birth please?

utterance: Yeah. It's April the fifteenth nineteen ninety-nine.

utterance: OK perfect. Thank you so much. Now also could you give me your account number?

utterance: Oh no I don't have it with me. Is that a problem?

utterance: That shouldn't be a problem. do you happen to have your credit card number on you as well?

utterance: I don't have that either.

utterance: OK well I need some form of identifying you. do you happen to have a driver's license or another state ID issued number?

utterance: No sorry I I didn't bring anything with me today. Is there any other way we can do it?

utterance: unfortunately I'm gonna need some of that information to to process your request. so unfortunately because there's a lot of of theft going on I I it's could be fraud. I'm not sure that you are who you say who you are and if you can't give me that information. We use those as security checkpoints then I won't be able to complete your request for you. I apologize for that Mrs. Dorothy Lee.

utterance: Well I'm kind of disappointed because I always get like a terrible service customer here but OK. I want you to help me with another thing. Is that possible?

utterance: Yes of course. what what else could I help you with today? .

utterance: Yeah I wanted to close my savings account.

utterance: OK that's no problem but again I'm going to need to ask you for your information here. could you do you have any sort of information for this specific account maybe you have a credit card number or an account number for this specific account?

utterance: Yeah I have my account number.

utterance: Oh fantastic. OK could you go ahead and give me that whenever you are ready?

utterance: Yeah. It's three three three five one four.

utterance: OK perfect. Thank you. give me one second as I pull this up. it seems that you set up a security question. what street did you grow up on? Could you answer that for me?

utterance: Sorry I couldn't hear you very well. Could you repeat the question?

utterance: Yes no problem. which street did you grow up on?

utterance: Yeah I grew up on Brooklyn Street.

utterance: Perfect. That is correct. OK now I'm in here. you mentioned was your savings account you mentioned that you would like to close?

utterance: Yeah that's correct.

utterance: OK no problem. Now could you give me a reason for why you would like to close your account?

utterance: Yeah I really can't pay the the current fees so I thought that it would be better for me not to fall behind with my payments and just close it.

utterance: OK that's understandable. now I'm. If this is the account three three three five one four that you would like to be closing, can I confirm that with you?

utterance: Yeah. I already mentioned that to you.

utterance: OK perfect. And I would also like to transfer this the the additional the available funds that are in here right now I could have them transferred for you if you would like.

utterance: no that's OK for today. I wouldn't like to do that.

utterance: OK which would like to do with the available funds that are in the account?

utterance: Well we can do that. OK I didn't know we it was necessary.

utterance: OK no problem. if you could just give me a certain account that we can look into for transferring the funds.

utterance: Yeah. It's four nine one one oh four.

utterance: OK perfect. And the routing number for that account number?

utterance: I'm sorry, the what?

utterance: The routing number we'll need.

utterance: Yeah. It's three eight one nine five four.

utterance: OK perfect. I can get this done for you in just one second. I apologize the inconvenience that you've had and I also apologize for the the lack of excellent customer service that you mentioned. I hope that we can continue to serve you in the future.

utterance: Yeah OK. That's OK. I'm in a hurry so I would like to do it fast please.

utterance: OK. I can go ahead and close out this account and have the funds transferred. Is there anything else that we can help you with? .

utterance: No that will be all. Thank you.

utterance: OK thank you Miss Dorothy and again I hope you have a great day. My name is Mark from Intellibank.

utterance: OK. Bye.

utterance: Have a good day. Bye bye.


utterance: Good afternoon, thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose, my name is Kim. How are you today?

utterance: I'm pretty good. How are you?

utterance: I'm doing great. I was outside enjoying some of this beautiful fall weather. I don't know if you've ever been to Pennslyvania when it's fall outside but the leaves turning are absolutely beautiful.

utterance: I have not. However, I live at the beach and it is wonderful to finally have some cooler weather. We don't really have leaves that turn so much I guess if you go out to the country, you know a little further away from the beach, you can see that kind of stuff but not really at the beach.

utterance: Right right yeah, it's beautiful at the beach too. I love going down there during the winter when it's freezing up here. that's where I I tend to want to be is down at the beach.

utterance: oh yeah yeah I definitely love living here. It's wonderful.

utterance: well Rose, I'm calling today because I'm trying to close my savings account and transfer the balance into my checking account.

utterance: OK I can certainly take care of that for you. I just have to ask you a few questions so that I can get into your account I know you said your name is Kim and is that Kimberly or just Kim?

utterance: just Kim

utterance: OK and what is your last name Kim?

utterance: It's Johns. That J O H N S.

utterance: Alright and your date of birth?

utterance: It's April twenty fourth nineteen seventy seven.

utterance: OK thank you so much and I have to ask you your security question. What street did you grow up on ?

utterance: sure, it's Broadway.

utterance: And the account number that you would like to close?

utterance: yes my savings account number is one one two one zero zero zero five nine four.

utterance: OK and the reason for closure?

utterance: the reason I'm closing is because of my the the fees that you have when you go below the the maximum or the minimum account balance, excuse me. I keep going below it and then getting charged so until I can maintain my account balance on a steady basis, on a regular basis, I'm just gonna close my savings and keep the checking for now.

utterance: OK, awesome. So let's see here. What account do you need to deposit the rest of the funds that are in the account I'm closing?

utterance: that's my checking account and that number is one one two one zero zero zero five nine five.

utterance: OK thank you so much and looks like you have fifty-two dollars and eleven cents in this account that I'm closing and I'll go ahead and transfer that over to your checking now. Bear with me just a few moments.

utterance: OK.

utterance: Sure. Absolutely.

utterance: All right so I've got that taken care of for you now Ms. Johns and I'm sending out an email to confirm that I have made that transaction. Would you like to know the balance of your checking account now?

utterance: Yes, please.

utterance: OK, that would be three thousand and eleven dollars and twenty two cents.

utterance: Oh OK perfect. I was wondering also if you could help me find a branch near me that's open. I I am having some problems accessing that information on my phone.

utterance: certainly. Are you at home or?

utterance: Yeah I'm near my home address it's forty nine Holland Drive and that's Philadelphia Pennsylvania one nine one zero one.

utterance: All right, bear with me just a moment while I look that up for you.

utterance: Sure thanks so much for your help.

utterance: OK I found one that's getting ready to close in like thirty, a little bit less than thirty, twenty five minutes. So if you run out there pretty soon you might catch it. that is at two Rector street.

utterance: OK.

utterance: Rector street OK.

utterance: All right, and did you need any other locations just in case you miss that one?

utterance: no this'll be good I know exactly where this is so I'm gonna head there right now. Thank you so much. I appreciate your help.

utterance: You are very welcome Ms. Johns and was there anything else that I could help you with today?

utterance: No thanks again and have a nice night.

utterance: Thank you so much. Bye bye.

utterance: Bye bye.


utterance: Hello. Thank you for calling Intellibank. My name is Sara. How may I assist you?

utterance: hi Sara. I tried to make a purchase just now and my card was declined. It said insufficient funds. Which I don't understand because I know I have enough money in my account. I just used the card too online and had no problems.

utterance: I see. I'm sorry that happened. I would be happy to have a look at your account and check your balance for you. May I have your first and last name please?

utterance: Yeah. My name is Rebecca Selkirk. It's S E L K I R K.

utterance: Perfect. Thank you very much Ms. Selkirk. And may I please have your account number?

utterance: Oh, yeah. Hang on just a second. Let me go get my wallet.

utterance: Sure, no problem.

utterance: Oh, I know it's in here somewhere oh, here it is. it is six one four four five zero one two eight.

utterance: Great. Thank you so much. And for the security of your account, Ms. Selkirk, can you please verify your date of birth for me?

utterance: Yeah, it's February second nineteen eighty-one.

utterance: OK, thank you very much. And if you'll just bear with me for one moment while I bring up your account.

utterance: Yeah, OK.

utterance: I apologize. Our system has been a little slow today.

utterance: Oh, no problem at all. I'm actually waiting in the car for my husband. He's in the pharmacy picking up a prescription so I've got a little time to kill. You know like everywhere else, they may be understaffed because this line is crazy long.

utterance: Oh gosh, it is so bad everywhere right now.

utterance: I know. It really is.

utterance: Yeah, I hope things get back to normal soon.

utterance: Yeah, me too. I am so tired of this.

utterance: I hear you.

utterance: OK, here we are. So, I have your account details pulled up here Ms. Selkirk. And for the security of your account, can you please verify your mother's maiden name?

utterance: Yeah, it's Baker, B A K E R.

utterance: Great, thank you so much Ms. Selkirk. So, your card was declined.

utterance: Yeah.

utterance: It it said insufficient funds.

utterance: Right. Which

utterance: And that's really odd because I should have more than enough money in that account to cover the purchase that I was trying to make.

utterance: I see, gotcha. OK, would you like to hear your savings account balance as well as the checking or checking only?

utterance: I guess let me hear both because I thought You know I thought I had under draft protection.

utterance: Oh, over draft protection?

utterance: Oh, yeah, yeah, yeah, overdraft protection. Excuse me. I, I thought I had that linked to my savings account. So if I did have insufficient funds in my checking it was supposed to pull from my savings and I know I have plenty of money in my savings account but I should have enough in my checking too. also, can you tell me if I have a fee for that, the overdraft, overdraft protection?

utterance: Absolutely. Well, we can definitely check that as well.

utterance: OK, thank you.

utterance: Of course.

utterance: So I do see here that you do have our overdraft protection feature linked to your savings, so that's great.

utterance: OK, awesome.

utterance: And as for your balance as of today, September eighteenth twenty twenty-one, you have three hundred and ninety-three and eighty-three dollars in your checking and you have a hundred and nineteen oh one in savings. I don't see any pending transactions and I don't see any declined transactions. and you do not have a fee for that overdraft protection. So that's great.

utterance: Oh.

utterance: I'm so sorry. I accidentally muted you. Could you repeat those balances?

utterance: Oh, sure, no problem. let's see here. In your checking account, you have a balance of three hundred and ninety-three dollars and eighty-three cents and there is a balance of a hundred and nineteen oh one in your savings.

utterance: that is really strange.

utterance: Yeah, I'm also showing no pending transactions and no declined transactions. How much was the transaction for?

utterance: It was like like fifty-five something. I don't know not much and that's why I not understanding why .

utterance: Right. yeah, I not showing any declined transactions.

utterance: Well, that's weird, OK Well, I guess, thank you for your help.

utterance: Yeah, absolutely. I'm sorry again this happened. If you'd like I could transfer you to our online banking department. If you have any further questions related to your balance.

utterance: no, that's OK. I use online banking. I was just driving when I called so this was easier.

utterance: I see, all right. Is there anything else I can assist you with, Ms. Selkirk?

utterance: no. That was all. Thank you again for your help.

utterance: You are very welcome. Thank you for being a valued Intellibank customer and I hope you have a wonderful evening.

utterance: Thank you. You as well.

utterance: Thank you, bye bye.

utterance: Mhm, bye.


utterance: Hi. Thank you so much for calling Intellibank today. How can I help you?

utterance: Hello my name is Charlene and I'm calling about some transaction.

utterance: OK no problem and what would you like to know?

utterance: I'm actually the transaction because I can't recall doing such a transaction or even transferring such a huge amount to to an a loan account.

utterance: Alright I see. So would you like to dispute that transaction?

utterance: Yes I like to dispute it.

utterance: Alright no problem. I'll first gather some information from you. First can I get your name and date of birth please.

utterance: OK. My name is Charlene Peterson and my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: Alright thank you. And can I also get your account number please.

utterance: give me a moment.

utterance: OK.

utterance: OK.

utterance: My account number is three five four six six eight seven nine two four. And my phone number is five one two nine nine one five five one nine.

utterance: Alright thank you so much for both of those pieces of information. And can I also get your credit card number please.

utterance: OK. The number is four nine two nine three eight one three two seven five five two two two four.

utterance: Alright thank you so much for that. And last question. This is a security question to help me verify your identify. So your security question is what is your mother's maiden name?

utterance: it's Taylor. Taylor with a Y.

utterance: Alright I see. Thank you so much. Alright so looking at your account. Which is the dollar amount that you're disputing again?

utterance: there seems to be a transaction of about eight hundred dollars.

utterance: Oh wow that is a lot.

utterance: Yeah it's quite much.

utterance: Alright and do you know the date of this transaction?

utterance: It was actually last month. I think on the tenth of or in between the tenth and the ninth. I can't really recall the exact date.

utterance: Alright no problem. I do see here it was for last month on the second.

utterance: Oh yeah.

utterance: OK. And again the reason for the dispute is you do not recognize this transaction. Correct?

utterance: Yeah I don't remember carrying out such a transaction.

utterance: Right. Right. And could you know of anyone else who may have done this transaction?

utterance: No I don't share my personal information with other people.

utterance: I see. And would you possibly have a regular membership or subscription with any company that you know of?

utterance: No. Not with this not with this account number.

utterance: I see I see. Alright well I can go ahead and make a report for you for that transaction. And what will happen is the fraud team will go over that transaction and they will investigate it. And they will determine if it is fraud or not. And the steps that will happen after that in order to get rid of that transaction.

utterance: that's all right. But I'm worrying wondering how long will the process take. Like for the team to look look over the complaint.

utterance: So it will take about three to four weeks.

utterance: Oh. And after that how will I know or how will I get the response?

utterance: So you should receive it in the mail. And it will be at the address that we have for you on file. And that mail should have the results of the investigation.

utterance: Oh that sounds all right. And I was also wondering about do you guys offer a returns card?

utterance: did you mean our rewards card?

utterance: Yeah actually yes. A rewards card. Sorry about that.

utterance: Yeah.

utterance: Yes no problem. Yes we do have rewards cards. they are a type of credit card where every time you use it for a transaction you will get a rewards. about five to ten percent rewards each time.

utterance: Oh, that's nice. I'm glad to hear that. I'll I'll get in touch for to get one. Or can I go to just a nearby branch to get one?

utterance: Yes. You can go to a nearby branch. Or you could go online and apply for one online.

utterance: Oh thank you.

utterance: Absolutely.

utterance: And how is the weather over there?

utterance: Oh the weather is so nice lately. I've been loving it lately. How's the weather with you?

utterance: it's not bad. I can't complain.

utterance: Absolutely. Alright Charlene is there anything else I can help you with today?

utterance: No. This is all I needed for now.

utterance: Alright. Thank you so much for calling. Take care.

utterance: Thank you for your service.


utterance: Hello. This is Josie with Intellibank. How may I help you?

utterance: hi Josie, I'd like to report a a lost or possibly stolen card please.

utterance: Yes Sir, I can help you with that. could I get your first and last name?

utterance: Yes. My name is Michael Johnson.

utterance: Thank you Mr. Johnson. And could I get your date of birth?

utterance: Yes. My birthday is March twentieth nineteen ninety-seven.

utterance: And could you provide a driver's license number or some other account information so I could look up your account please?

utterance: sure, I have a a well I I remember my account is nine zero zero one seven six but if you also want my driver's license number it is two four seven five six nine two seven.

utterance: thank you Mr. Johnson. One moment please. Let me pull up your information.

utterance: OK Mr. Johnson, I have your account information here. I do need to validate with a security question. Can you tell me the name of your first pet?

utterance: that would be Charly.

utterance: Thank you Sir. That's what we have on file. When did you notice that your card was lost or stolen?

utterance: it was some time yesterday. I'm not a hundred per cent sure if it was stolen but it's definitely lost or misplaced. it's just not in my wallet. I can't find it.

utterance: OK, you said yesterday. that would be on October the twelfth. Is that. Does that sound right?

utterance: Yes ma'am.

utterance: Alright.

utterance: Do you remember the name of the last business where you may have used it?

utterance: oh, let me let me think. I think I went to a convenience store that day but at the end of the day I went to Home Depot cuz I'm currently working on building shelves for my garage right now. Have you ever built shelves before?

utterance: Oh, well, no I haven't. it sounds like a a big chore. How is it going?

utterance: Oh, you are correct ma'am. It is a it is a big job. there's so much I don't know. But I went to Home Depot. Anyways, I'm rambling. I went to Home Depot and I purchased a a large amount of lumber and at some point my credit card was gone in that span of time.

utterance: OK, and so you went to Home Depot. and you also mentioned a convenience store. Do you remember which one was last?

utterance: Oh, I went to Home Depot last. It was a. It was. It was It was about at the the end of the day. It was like the evening. Around seven p.m..

utterance: OK.

utterance: Oh, good. Thank you. That's helpful. Alright. let me go ahead and first I'm going to be canceling your old credit card. and then what we'll be doing is reissuing you a new one. one moment while I cancel the old credit card number sir.

utterance: Thank you.

utterance: OK. Alright. I did confirm that your old card is has been canceled. and we will be reissuing you a new credit card. can you please confirm your address so that we can mail you the new credit card.

utterance: Yes. My address is two three zero Vassal Street. That's V A S S A L.

utterance: And what city and state is that?

utterance: That's in Austin, Texas.

utterance: And the ZIP Code.

utterance: Seven eight seven four eight.

utterance: Very good. Thank you.

utterance: Alright, Mr. Johnson. we are going to be Fedel expressing the new credit card to your address at two three zero Vassal Street, Austin, Texas, seven eight seven four eight. It should come to you within the next forty-eight hours, so please keep a look out for it. When you receive your credit card there will be a sticker on the front of the card that will have instructions about how to activate it, but basically, there's two ways. You can either call us on the phone number on that sticker and when you call us, we'll be able to help you to activate that. Or you can go online to Intellibank dot com slash activate and following the instructions on the website, you can activate it online if you prefer to do it that way. Is there anything else I could do to help you?

utterance: yes, if if you wouldn't mind I'd like to make a wire transfer real quickly.

utterance: Absolutely Mr. Johnson. I'll be happy to help you with that. OK. So you gave me your account number nine zero zero one seventy-six. Is that the account that you would like to transfer funds out of?

utterance: yes. That should be my checking account.

utterance: Thank you, that was my very next question. OK.

utterance: One moment.

utterance: OK. And let me go ahead and confirm. What is the institution where you would like the wire transfer to go to? The name of the institution.

utterance: I would like this transferred to University Credit Union.

utterance: OK. And may I have the routing number for that credit union?

utterance: Sure. Oh, sorry about that. Here it is. It. The routing number for Federal Credit or. Excuse me. University Credit Union is three one four two two two one zero five two.

utterance: Thank you. Three one four two two two one zero five two. Is that correct?

utterance: Yes ma'am.

utterance: Thank you. And what is the account number where you would like the funds to be deposited into?

utterance: The account number, it's a checking account, is five two five four seven zero.

utterance: Thank you. Five two five four seven zero. And that is a checking account. OK. And what is the amount that you would like to transfer?

utterance: I would like to transfer a thousand dollars.

utterance: Can you confirm if the University Credit Union, is that a domestic account or is it an account in a different country?

utterance: this is a domestic account.

utterance: Very good. Thank you.

utterance: One moment please while I enter this information.

utterance: All right. Mr. Johnson, thank you for holding. I did want to confirm with you that you would like to transfer funds out of your checking account with Intellibank? out of account number nine zero zero one seventy-six. and that is going to your account at University Credit Union. The routing number is three one four two two two one zero five two. Into checking account five two five four seven zero. The amount is one thousand dollars. this will be effective today. Today is October the thirteenth. And I also wanted to confirm your existing balance before the wire transfer is four thousand seven hundred eighty-eight dollars and two cents.

utterance: Let me go ahead and confirm this. One moment please.

utterance: Alright. Thank you for holding. Alright, is there anything else I can do to help you Mr. Johnson?

utterance: that'll be it Josie. thank you very much for replacing my card.

utterance: you're quite welcome. Thank you. Have a good day.

utterance: You too.


utterance: Hi. My name is Emma Green. I called a few minutes ago. I think you were the one I talked to. Because I wanted to know the balance of my checking account.

utterance: right, Emma Green. Perfect. Thank you for calling back. I remember that call. Could you once again give me your date of birth please?

utterance: Yeah, sure. It's March twenty-first of nineteen ninety-eight.

utterance: Perfect. OK. I'm gonna go ahead and pull your account information right now. but in the meantime, do you happen to have your credit card on you?

utterance: No, I don't have it with me at the moment.

utterance: OK. do you have a drivers license that you could give me the number of instead?

utterance: Yeah, I do.

utterance: OK. Perfect. Go ahead and give me that whenever you're ready.

utterance: OK. That would be oh two five nine zero five two seven.

utterance: OK, perfect.

utterance: Just give me one second as I pull up the information on your account.

utterance: OK. By the way, this has nothing to do with this, but, do you happen to know anything about the Keto diet?

utterance: The Keto diet? you know, I actually have heard a little bit about that. My sister has been doing that diet for about ten years now. She says that it works great for her. Why do you ask?

utterance: Because I wanted to try it, but I'm not sure. I know it's a little bit more expensive than eating like normal food. But I think that will be helping me with my my body and to reduce the hospital visits.

utterance: yes. Well, unfortunately I'm not a professional on that but I could suggest maybe type it in on google. And I know that there's some great websites. That could really help you out with that.

utterance: And I just have a security question I'm going to ask you. It looks like you you set up a security question on your account.

utterance: what is the your mothers maiden name?

utterance: My mothers maidens name. That would be Smith.

utterance: perfect, your mothers maiden name is Smith, that's correct.

utterance: And, OK. I'm into your account now. Could you tell me which type of bank account you were calling again? About?

utterance: Yeah. I was calling for my savings account.

utterance: Perfect. And finally, I'm just gonna ask that you give me your savings account number. So that I can tell you the account balance in it.

utterance: OK. That would be four two five six seven eight two nine.

utterance: Perfect. OK, I'm in. It looks like your current account balance is fifty-two dollars and ninety cents.

utterance: And is there anything that I can help you with today Misses Green?

utterance: Yeah. I would I would also like to check my balance for my checking account.

utterance: Is that possible?

utterance: Yes. Of course. Just go ahead and give me your checking account number. And I can give you. Pull up that for you as well.

utterance: OK. That will be oh two zero five nine seven eight two nine.

utterance: Perfect. OK, it looks like you have an account balance available of twenty-one dollars and forty-two cents available.

utterance: On your checkings account as well.

utterance: is there anything else that I could help you with, Misses Green?

utterance: No. I think that will be all.

utterance: Thank you.

utterance: Thank you so much for calling Intellibank. And I hope you have a great day.

utterance: Goodbye.


utterance: It's a wonderful day at Intellibank. My name is Micah. How can I assist you?

utterance: Hello, Micah. How are you today?

utterance: I'm doing great, sir. And you?

utterance: I'm not so great, Micah. I'm

utterance: I really hope you can help me. That voice answering machine was automated voice is was very upsetting me. I just really wanna talk to a real person.

utterance: Well, I I'm real, sir, and I'm happy to help. Are you a customer or customer to be ?

utterance: I'm a customer. I actually have a few accounts with you guys. Intel Bank, right?

utterance: Well, missing few I's that is we are Intellibank and we're happy to have you as a customer. May I please have your full name, date of birth and driver's license number, please ?

utterance: Steven Taylor, one ten nineteen eighty-six. And I'm no where near my wallet at the moment. Can you give me a minute and so I can go check?

utterance: Of course, no worries.

utterance: Thank you.

utterance: yeah, I can't find it right now.

utterance: Hey, no worries, sir. May I please have the last four digits of your social security number?

utterance: One one zero one.

utterance: Thank you, sir. For security purposes, I need the answer to the security question. What is mother's maidens name?

utterance: Voloski. V O L O S K I.

utterance: Thank you. That matches our records. I have found an auto loan, checking account and a credit card with us. What may I help you with?

utterance: I moved to Texas and I can't remember if I changed my address or not.

utterance: Where did you move to, sir?

utterance: I am in Texas.

utterance: OK. We seem to have your old address in Florida.

utterance: OK. Let's change it. My new address is one eight five Seagrass Way Forth Worth, Texas seven six one four four.

utterance: OK. Let me confirm. The new address is one eight five Seagrass Way, Forth Worth, Texas and the ZIP code is seven six one four four.

utterance: Yes.

utterance: One moment while I make some changes here to your account.

utterance: Now, do you need to update your telephone number as well?

utterance: Actually, let's do that too.

utterance: OK. Give me one second. My system is updating your address so I'm just waiting here so we can switch update your phone number.

utterance: OK.

utterance: Now, what is your. What is your new phone number?

utterance: Eight one seven five one two three four nine four.

utterance: Thank you and that number was eight one seven seven five two three four nine four.

utterance: Correct.

utterance: OK Thank you so much. Listen, I have sent you an email confirmation to the email on file and that email is Steven Taylor eight one seven at Gmail dot com.

utterance: Yeah, that's a good email address.

utterance: Great.

utterance: Now, sir. Would you be interested in setting up online banking? Listen, it's a very easy process and it will allow you to check your balance update your personal information, dispute transactions set up wire transfers, pay bills. It's very convenient and it's very easy to set up.

utterance: At this moment I'm very busy but can you send the information via email or text?

utterance: Of course, I can. Would that be to the Steven Taylor email address we have on file?

utterance: Correct.

utterance: OK.

utterance: So what I'll do is I'm gonna send you a a set up link for your online. OK with instructions. So the instructions are very easy. Just follow that and you have about seventy-two hours to activate it.

utterance: So it gives you about three days.

utterance: After seventy-two hours, that link will no longer be valid. So you gonna have to call us back if you require to set up an online banking so we can send you a new link.

utterance: Oh, OK. That gives me a bit of time to get that set up.

utterance: Please do that.

utterance: Sounds good. I actually just sent the link to the email on file.

utterance: We just got a confirmation. yeah, it has been sent. Now, is there anything else that I can do for you today?

utterance: No, thank you. Have a great day, Micah.

utterance: Thank you so very much for calling, sir. You too. Have a a fantastic day and thank you for being an Intellibank customer.

utterance: Bye bye.

utterance: Bye.


utterance: Good morning, Intellibank. This is Amanda, how may I help you?

utterance: This is Jennifer Johnson. I would like to update my phone number today.

utterance: OK, no problem. What is your full name and date of birth?

utterance: It's Jennifer Johnson and my birthday is eight six two thousand.

utterance: OK, what's your last four digits of your social security number?

utterance: Six nine one nine.

utterance: OK, that's six nine one nine, right?

utterance: Yes, that's correct.

utterance: OK and what's the address on the account?

utterance: It's four nine seven Redwood Lane, Richmond Virginia, six two one three eight.

utterance: OK, that's four nine seven Redwood Lane, Richmond, Virginia, six two one three eight?

utterance: Yes.

utterance: OK, do you know your account number?

utterance: No, I'm sorry I don't know it.

utterance: That's OK, what about a driver's license or an ID number?

utterance: No, I don't have those with me either. Is there anything else I can use?

utterance: OK, well if you're wanting to update your phone number, unfortunately, I would have to have you verify your account number, driver's or an ID number.

utterance: So, I can't update my phone number? Can you give me my balance and deposit info without it?

utterance: I won't be able to update your personal info for you without one of those numbers, but I if you can verify your social or your security question for me I can check on your balance and deposit info.

utterance: Oh, OK, at least I can get that. I need to check my checking's account balance.

utterance: OK, but when you do get your account number, your driver's or your ID number, you can always give us a call back and one of us will be happy to help you change your phone number, OK?

utterance: OK, thank you.

utterance: OK, your security question, it looks like it was, what's the name or what was the name of your first pet?

utterance: Georgie.

utterance: OK, and you wanted the balance for your checking account right?

utterance: Yes.

utterance: OK, looks like that balance is two thousand twenty-three dollars and eighty-two cents.

utterance: How much?

utterance: Two thousand twenty-three dollars and eight two cents.

utterance: OK.

utterance: OK was there anything else you need?

utterance: Yes, what was the last deposit amount?

utterance: OK, your last deposit was for it looks like eight hundred and seventy-one dollars and sixty-three cents.

utterance: What date is it?

utterance: on September the fifth.

utterance: OK, I thought it was gonna be more than that. Do you have any other deposits?

utterance: the only other one that I see was made on August the twenty-ninth for nine hundred and forty-two dollars and sixty cents.

utterance: Do you see any depending deposits?

utterance: no, I'm sorry I don't see anything else.

utterance: OK.

utterance: Is there anything else I can help you with today?

utterance: No, that's it.

utterance: OK, Jennifer, I'm sorry that we couldn't help you with changing your phone number today.

utterance: That's OK.

utterance: Are you signed up for our online banking?

utterance: Yes I think I am.

utterance: Oh OK, well good. If you're signed up for that, then you can actually change your phone number yourself through our online banking.

utterance: Oh, good.

utterance: OK, well if for some reason you're not signed up, just give us a call back and we'll help you get those changed.

utterance: OK, thanks. Actually can you give me the balance on my savings account too?

utterance: Oh, yes absolutely. Could you give me your birthdate again please?

utterance: Yes, it's eight six two thousand.

utterance: OK and could you verify your address one more time for me?

utterance: Yes it's four nine seven, Redwood Lane Richmond, Virginia.

utterance: OK, it looks like your savings account balance is three thousand nine hundred and twenty-nine dollars and seventy nine cents.

utterance: Wow, that's more than what it should be. My direct deposit could have went into that account instead.

utterance: Oh OK, well let me check on that for you.

utterance: OK.

utterance: OK well it does show that you have a pending direct deposit, for that amount, for today. So the amount of that was nine hundred seventy-nine dollars and sixty cents.

utterance: Oh, good, that's where the deposit went to. Well, at least I got it.

utterance: Yeah, I'm so glad that we were able to help you find that.

utterance: Me too, thank you.

utterance: OK, well is there anything else that you need today, Jennifer?

utterance: No, I think that's it.

utterance: OK, well you have a great day.

utterance: You too.

utterance: Alright, thank you, bye bye.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. How how may we help you today?

utterance: Hello is this a real person I'm speaking to?

utterance: yes, sir. Yes, sir. It is.

utterance: OK. Just making sure. You know all that automated stuff all the time.

utterance: Oh, I'm so sorry to hear that, sir. Yes we're here to help you.

utterance: It's nice to talk to somebody real. my name's Curtis Miller.

utterance: and I need to check both of my balances.

utterance: OK.

utterance: And cuz I have family in my account so I need to know what's going on.

utterance: So I need to check my account.

utterance: OK. Yes, sir. all I'm gonna need for you is some information to begin with here so I can look up your account information?

utterance: Can I have your first and last name, please?

utterance: It's Curtis Miller. C U R T I S Miller as it sounds. M I L L E R.

utterance: Thank you sir and can I have your date of birth?

utterance: It's three ten nineteen seventy-four.

utterance: OK and can I have your address, please?

utterance: One hundred City Park Drive, Racine, West Virginia.

utterance: Two five six zero seven.

utterance: Yes sir and I can I have your can I have maybe your mother's maiden name as per your security question on your account.

utterance: Comer.

utterance: Yes, sir.

utterance: C O M E R.

utterance: Thank you very much. Thank you.

utterance: And what kind of a. What type of bank account are you looking to check on or check on today. Was it checking or savings or what did you have a loan?

utterance: Well, I need to. I need to check both of them.

utterance: OK. OK. Yes, sir. Oh I'm gonna have to have your bank account number and I'm also gonna have to have your your credit card number.

utterance: OK. Hold on just a minute. see.

utterance: To check his accounts.

utterance: Say my my bank number you say you need my credit card number and my what?

utterance: yes. I I need your banking account number, sir.

utterance: Oh my bank account number?

utterance: OK. It's nine three one two six three two.

utterance: Yes, sir. Thank you very much for clarifying that and the type of account again?

utterance: And

utterance: the other number is eight one seven three zero zero one one two two eight six

utterance: Wait a minute. Is that right one? Does it end in eight eight three two.

utterance: sir, I I can't clarify that for you.

utterance: Eight one seven three zero zero one one two two eight six eight eight three two. Is that correct?

utterance: Yes, sir.

utterance: Yes, sir. That is. That is. That is the correct. That is the correct number. Thank you sir for clarifying. Clarifying that.

utterance: OK, so I'm sorry about that. I'm sorry.

utterance: OK.

utterance: OK.

utterance: let's see and that was gonna be the checking account we're checking or we're going to check the the savings?

utterance: let's check my savings.

utterance: OK. In your savings right now. We have we have three hundred and fifty dollars in your savings and your checking account is showing four hundred and eighty-one dollars and fifty cents.

utterance: So four eighty-one fifty for my checking.

utterance: And three hundred dollars and fifty cents for my savings.

utterance: Yes sir and that as for that as that is as of today on nine twenty seven twenty-one.

utterance: Could you send me a list of my last ten transactions?

utterance: Yes, sure. yes, sir. We sure can.

utterance: Can you send that to me in the email?

utterance: Yes and can we can we clarify your email address?

utterance: Yes. It's Curtis Miller at Gmail dot com. Just just like it sounds.

utterance: Yes, sir. Thank you very much for clarifying that and we will get that out to you momentarily. Is there anything other account that I can help you with?

utterance: Well nah I just had a checking and a savings but do you guys do home improvement loans?

utterance: Yes, sir. We do. We do offer that and we have many different options and and different ways that you can accomplish anything you're looking for to add value to your home with with a new loan?

utterance: Yeah. I I I need to put a new roof on my house and I might have to get a small business loan or a not business loan just a small home loan to do that.

utterance: Yes, sir.

utterance: And,

utterance: That would be. I could come in anytime this week.

utterance: Could I just walk in and speak to one of your bankers or.

utterance: Yes. Yes. We'll set you up with Angie she does a great job with the home improvement loans and she would be able to guide you in the right direction.

utterance: was there anything else that I can help you with today?

utterance: Well.

utterance: well my online banking account. I can't get into it right now. do I have to call your IT guy to get it to get get the number switched. To get it reset or how do I get about that?

utterance: Sir, all you do is you login to at WWW dot Intellibank dot com and input your information and you may have to change your password.

utterance: OK.

utterance: If you happen to have anymore trouble with that please give us a call back and we'll be more than happy to help you resolve that issue.

utterance: I appreciate it. You guys have been great and thank you so much.

utterance: And I'll be in this week to check out on that loan.

utterance: Thank you very much, sir, for calling Intellibank and have a nice day.

utterance: Thank you very much.


utterance: Hello there. Thank you for calling Intellibank, my name is Shepard. How may I be of assistance to you today?

utterance: Hello there, Shepard. I need help with two things. One, I need to transfer some money and then I need to find the closest branch.

utterance: Oh got it! Yeah I can of course help you with both of those things. let's get started having you give me your current address so I can help you find the closest bank.

utterance: sure. I'm downtown. I'm at twenty-two fifty Jamestown Avenue.

utterance: Got it, two two five oh Jamestown Ave. what is your city and state?

utterance: Oh, yeah sorry, I'm in Omaha, Nebraska.

utterance: Thank you. Alright, ma'am please give me a minute while I look this up . shouldn't take a but a few more seconds. OK. Alright I found an Intellibank location, ooh it's only one tenth of a mile away. are you ready for the address?

utterance: yeah hold on, let me grab a pen. Oh, hold on where? Never find a pen when you need one, hold on. OK, got it. I'm ready.

utterance: Alright, the location is at fifty-eight fifty-one Southwest Island Road, Omaha, Nebraska. four four three two one I'm seeing on a side note here this location is closed but it's opening up just in the next ten minutes. It'll be at nine a.m.

utterance: Oh OK, great, that's perfect. can we set up that wire transfer now?

utterance: Yeah! I actually have that request right up here in a second window. so to get the ball rolling I just need your full name and your date of birth.

utterance: OK, my name is Molly. M O L L Y Zoffinger, that's Z O F F I N G E R My date of birth is gonna be four seven ninety.

utterance: OK great. Ms. Zoffingers Very unique name. Thank you Ms. Zoffinger. your security question, I'm showing, is the name of your first pet. What would that be?

utterance: That is Elliot.

utterance: I love that name, too! what is the last four digits of your social security number, Ms. Zoffinger?

utterance: Sure, that's four three three three.

utterance: OK, great. On to the next one. would you please let me know the account number for the Intellibank account that you want me to make this transfer with?

utterance: Hold on, one second, I don't know what I did with this piece of paper OK, found it. It's four four three two five five three two five five.

utterance: OK, four four three two five five three two five five, got it. Perfect. And how much are we transferring today?

utterance: fifteen hundred please.

utterance: OK, perfect. Ms. Zoffinger, are you going to be transferring these funds domestically or internationally?

utterance: Oh, it's domestically, in the country. It's for my sister Anette, she's in Saint George. It's a gift for her, she's having a baby.

utterance: Oh that's so wonderful, hey listen, congratulations to her oh and to you as well. what is the routing number and the account number of your sister's bank?

utterance: yep I've got that right here. Routing number, I never know which is which, I think it's this one. Four five five four three two one. Yeah and this account number is four five four three four five three two two four. can I ask how long this is gonna take?

utterance: Yeah, yeah, we are pretty much almost done and the actual transfer is gonna take only about one to three business days. so come Wednesday I'm showing the funds will definitely be there, if not sooner.

utterance: OK, great. do you know if there's any fees for this transfer?

utterance: Ah, yeah that's a great question. right now I'm showing between her bank and your bank it's going to be a fifteen dollar fee. Is that going to be all right?

utterance: Eh yeah, it's fine. I just wanted to make sure, you know.

utterance: Got it. OK, great. so this wire transfer is now being submitted. it's in the amount of fifteen hundred dollars. And it went through. I already show that it is processing, instead of being submitted. So should come to you right quick.

utterance: Alright. Thank you so much. I'm at the bank now on Island Road. So thank you for that information, as well as the transfer, Shepard.

utterance: Oh, yeah. I want to thank you for being a valued customer of us here at Intellibank. is there anything else, Ms. Zoffinger, that I can help you with today?

utterance: No, you did both things wonderfully. You have a great day.

utterance: OK, bye bye now.


utterance: Hello, and thank you for calling Intellibank. This is you agent, Blake, at your service. How may I help you today?

utterance: Hi, Blake. My name is Julie. I wanted to know which is the correct way to close a checking account?

utterance: OK, no problem. I can help you with that. over the phone, you can give the correct information, and we can actually close that account for you over the phone if you'd like to do that. let me ask you for your first and last name, please?

utterance: Yeah, it's Julie Jackson.

utterance: All right, and could you also give me your date of birth, please?

utterance: Yeah, it's March twelfth nineteen ninety-five.

utterance: Perfect. Thank you so much, Mrs. Jackson. now would you like to close your account with us today?

utterance: Yeah, if we can do it right now, that would be great.

utterance: OK, no problem. I can help you with that. go ahead and give me Do you happen to have your drivers ID on you?

utterance: No, I don't have it with me. Can I give you some other number?

utterance: Yes, do you happen to have your credit card number on you?

utterance: Yeah, I have it with me.

utterance: OK, go ahead and give me that whenever you're ready.

utterance: OK, it's five four two one two one six five six four eight one five three two one.

utterance: Perfect. Thank you so much, Julie. Now, could you also answer your security question you've set up? what was the name of your childhood teacher?

utterance: Yeah, it's Mrs. Smith. Is that correct?

utterance: That is correct. Thank you, Mrs. Jackson. All right, it looks like I have gained access into your account. Could you specify which account you would like to close by using the account number? And also, the reason. The reason for the closure.

utterance: Yeah, it's the checking account. And the reason is because everytime I overdraw my account and you charge me a thirty-five dollars fee, which I think it's, like kind of crazy, so yeah. And the number is five four six four. Six four, sorry, four eight six three.

utterance: OK, I understand, Mrs. Jackson. So, we have five four six four four eight six three for your account number. Is that correct?

utterance: Yeah, that's correct.

utterance: OK, it looks like you have an available balance here of seventy-two dollars and forty-five cents. where would you like me to transfer this remaining balance?

utterance: I would like to transfer that to my savings account.

utterance: OK, no problem. Could you go ahead and give me your savings account number?

utterance: Yeah, it's eight five seven four five four four one.

utterance: Perfect. And what is the routing number for this savings account?

utterance: Yeah, the routing number is. Let me check for it for a second, please. I'm looking for it.

utterance: OK, no problem. Take your time.

utterance: OK, it's seven eight nine six three six five two five.

utterance: OK, thank you so much. All right, Mrs. Jackson, it looks like I can successfully this account. The closure will not officially happen until tonight at the bank close time, which is around five p.m.

utterance: after that you should have. See that reflect on Home Banking and and our other portals.

utterance: OK, great. I would also like to update some information. I recently changed my email. Can I do that now?

utterance: Yes, of course I can help you with that. this is for the same account, is that correct?

utterance: Yeah, for the same one.

utterance: OK, and you'd like to update your email address. Go ahead and provide me with a new basic email address for your account.

utterance: Yeah, it's Julie twelve Gmail dot com.

utterance: All right, perfect. Thank you very much. Julie twelve at Gmail dot com? Yeah, that's correct. All right, perfect. Thank you so much. And is there any other anything else I can help you with today while I have you on the phone?

utterance: No, I think that's everything for now.

utterance: OK, and could I interest you in any other of our banking products? Any other accounts, or loans, or anything else?

utterance: Yeah, you can just tell me something about how to get. How can I get my loan, because I wanted to buy a car, so.

utterance: OK, well, it looks like you actually came into one of our locations last week. It looks like we have that on record to talk about that. I would suggest that you return and talk with one of the banking representatives at the location. They can help you with a specialized service based on your specific circumstances.

utterance: Yeah, I think that would be better, OK? I don't think there's anything else you can help me with.

utterance: All right. Well, thank you very much for calling, Julie Jackson. It's been a pleasure helping you out, and I hope you have a great rest of the day.

utterance: Thanks, you too. Bye.

utterance: Goodbye.


utterance: Thank you for calling Intellibank. My name is Andrea. How can I help you?

utterance: I I got a I got I got a issue. And and like, I don't even really know what it is. I just got. I got I got this thing in the mail. And it said urgent. Like man. What is urgent? what you mean urgent? So I figured I'd call the number on the back of the letter. And then I get you.

utterance: All right. And who am I speaking with?

utterance: This is Danny Carlson.

utterance: All right, Danny. And it looks like we have a few Danny Carlsons in our system. I'm just gonna need your date of birth to choose the right one.

utterance: No.

utterance: Seven six fifty-nine.

utterance: All right, Danny. And I'm just gonna need your. Either your credit card number, your checking account number, or some sort of ID number to verify you with.

utterance: Mm. Mm. Well Let me see. I got I got some stuff on this paper here. how about this one? It's one one four twenty-one.

utterance: OK. All right. And it's not looking like anything's pulling up.

utterance: That that might be the date the letter was printed.

utterance: All right.

utterance: Let me keep looking.

utterance: Danny, if you're looking for any kind of verification number, try the upper right-hand corner of the paper. Usually it has a big long number, about eight to ten digit number.

utterance: wow yeah look at that guy. Wow. You ain't kidding, that's a big one.

utterance: All right, go ahead.

utterance: All of it?

utterance: Yep. Hit me with that number.

utterance: All right, you got your pen and paper ready? Cuz it's long.

utterance: I got my computer ready to go.

utterance: All right. Here we go. It's three four five two eight nine seven six one one zero.

utterance: Let's do this.

utterance: All right. And, Danny, it looks like with have a security question here.

utterance: Ugh.

utterance: OK, and what is your favorite food?

utterance: My favorite food? Man. Was that before the incident or after? Cuz like it changed, you know I I. Things are different now. You know, my food just kind of gets shoved right into my stomach, you know. And so now, you know apple sauce tastes the same as crab. I don't taste nothing no more. I don't have a favorite food, actually, I hate eating. I don't even like eating no more, you're gonna ask what my favorite food is. But now, if we're talking before the incident, well, man, it prolly would have been Smucker's Jelly.

utterance: Smucker's Jelly?

utterance: Yeah.

utterance: All right.

utterance: That stuff used to be really good. You could put it on anything. Toast.

utterance: Danny, it looks like that is the incorrect answer.

utterance: No I don't know how that could be the incorrect answer. I been. some sometimes. Sometimes, I I eat a spoonful of Smucker's Jelly and just run it around in my mouth and spit it back out. Just so I can taste it. oh, try Lunchables. I really liked. I used to eat a lot of Lunchables.

utterance: nope. That is not the correct answer, either.

utterance: lady, why don't you give me a hint?

utterance: we're not permitted to give out any hints to our customers. It's just to be able to protect your your information on your account.

utterance: You protecting the information from the wrong person.

utterance: unfortunately, Danny, we don't know that until you can answer the question correctly.

utterance: You do know that. Just answered all these other questions to get to this point. If I couldn't of answered the other questions correctly, you wouldn't have got to the security question. So, obviously you're talking to the right person. Just you're asking the wrong questions. Like I can't eat food, lady, and you're asking what my favorite food is.

utterance: I understand your frustration. let's see here, Danny, I'm gonna go ahead and try to verify you a different way.

utterance: OK. That'd be great.

utterance: I'm gonna have to ask you two different tokens of information now that you can't answer your security question. All right, so, what is your address?

utterance: OK.

utterance: My address is six seven nine two Fairfield Boulevard. Chattanooga, Ohio. Four four nine seven three.

utterance: OK. Thank you for that. And. One moment. OK, and what's your Socbye bye?

utterance: Mm, hold on. Let me shut my blinds. I'll be right back.

utterance: Sure. Take your time.

utterance: OK. OK, there. my kitchen window was unlocked but I got that locked too. So OK. Are you ready?

utterance: I'm ready.

utterance: It's two seven four eight six thirty-three oh two.

utterance: OK. I got it. Thank you.

utterance: All right.

utterance: Good good good.

utterance: All right, we are in your account, Danny.

utterance: All right. That's what I'm talking about.

utterance: All right, and, you said you got a note in the mail said urgent.

utterance: Yeah. It said.

utterance: Urgent. Said something about sweepstakes winner gonna be deposited in my account I just wanted to know how much did I get deposited?

utterance: I'm sorry, can you repeat that? What would be deposited?

utterance: sweepstakes winning. Said I won a sweepstakes.

utterance: sir, and this is from our bank? Intellibank? Is that what that said? Or who's the who's the sender of that?

utterance: Well, I don't know. I got this in the mail.

utterance: It don't have a?

utterance: Return address, or anything like that?

utterance: No no no. It just said urgent. You're you're a winner. It said I won.

utterance: OK.

utterance: And you just wanna know if that got deposited or how that works?

utterance: Yeah. How much?

utterance: How much?

utterance: sir, it sounds like that is actually a scam. And that you are actually the victim of a possible scam. do you. Would you like us to make a note in your account?

utterance: Yep.

utterance: OK. I'm gonna go ahead and make a note in your account. but just so you know, Intellibank will never send you any kind of notices as far as sweepstakes winnings or anything like that. And I'm sorry?

utterance: Well how would you let me know if I ever won a sweepstakes?

utterance: How would you let me know if I won a sweepstakes if you don't if you don't ever send nothing out in the mail?

utterance: We actually do not offer sweepstakes of that sort. we do offer different rewards cards and such for using our app. but we would never ever just go ahead and send you something through the mail that says that you're a winner or anything like that. and usually anything like that is a scam. Just to let you know. we highly advise that you would not give that that. I'm not sure who sent that to you, but I would not give them your information.

utterance: Oh.

utterance: Mhm.

utterance: Mm OK.

utterance: All right?

utterance: All right. Well, that's unfortunate, but thank you.

utterance: You're welcome, Danny. is there anything else I can help you with? I see that you're not set up for the security alerts. would you like me to go ahead and set those up for you, so we can send you a text anytime there's suspicious activity on that account of yours?

utterance: Yeah. Yeah, we better do that.

utterance: Do you want it through text or email, or both?

utterance: let's do both, in case I don't check one or the other.

utterance: Sure. All right. I just got you set up for both kinds of alerts. Is there anything else I can help you with?

utterance: no, no, no.

utterance: All right. Thank you for calling Intellibank. And you have a good rest of your evening, OK?

utterance: Mhm, you too.

utterance: Mm bye.


utterance: Thank you for calling Intellibank customer services. This is Steven. How may I assist you?

utterance: yes, I need to check my Intel checking account balance.

utterance: All right sir is that your Intellibank checking account?

utterance: Yes that is correct.

utterance: All right not a problem. I can certainly help you with that. Can I get your first and last name please?

utterance: Dan Thomas. T H O M A S.

utterance: All right and your date of birth please?

utterance: May twelfth nineteen sixty.

utterance: Thank you sir and can I have you verify the last four of your social for me?

utterance: Eight zero one one.

utterance: And can I get the account number for your checking account please?

utterance: Just one second, let me go get it.

utterance: No problem sir, take your time.

utterance: OK I've got it.

utterance: All right go ahead when you're ready sir.

utterance: My account number is seven three zero six nine five six eight two nine.

utterance: That's seven three zero six nine five six eight two nine, correct?

utterance: That's correct.

utterance: All right thank you and then just for your security if you could answer this question for me. What was the make of your first car?

utterance: a nineteen sixty-eight Chevrolet Vega. V E G A.

utterance: All right sir I've got that verified. And I've got your account pulled up here. Now you would like to know the balance on your checking account. Is that correct?

utterance: That's correct yeah. I've got to buy some new tires. My wife, she's been running on flat tires and she's she's ruined our tires. I gotta buy some new ones.

utterance: Absolutely sir I that sounds like a pretty necessary purchase. it shows here that your available balance as of today is nine hundred and sixty-two dollars and ten cents.

utterance: OK sounds great. You been having a pretty good day so far?

utterance: Huh? Yeah it's been a pretty good day. my day's almost over actually so it is gonna continue getting better.

utterance: Well great!

utterance: Mhm absolutely is there anything else I can assist you with Mister Thomas?

utterance: I can't think of anything.

utterance: All right. Well if you would you be interested in signing up for online banking today?

utterance: does it take very long to sign up?

utterance: Not at all sir I just need an email address that you'd like to use for us to send updates to it. And then I will generate a username and temporary password for you. And then you'll be all set.

utterance: OK yeah let's do that. I've got an email address D Thomas at A B C dot com.

utterance: All right let me go ahead and put that in there that's D T H O M A S at A B C dot com. Is that correct?

utterance: Yes that's right.

utterance: All right sir and then I've got a username for you or if you'd like to choose your own you can do that.

utterance: yeah go ahead and pick one.

utterance: All right it's just gonna go ahead and be D T H O M A S zero zero one.

utterance: OK I've written that down.

utterance: All right and I've got a temporary password for you if you're ready to write that down.

utterance: I'm ready.

utterance: All right it's going to be L three five G J.

utterance: OK. I've got it written down.

utterance: All right sir and then the first time that you log in you will just put that password in and it should prompt you to set your own password.

utterance: OK, and I just go to the Intellibank dot com homepage and I'm assuming there will be a link to sign in?

utterance: Yes sir that is correct. On the homepage there will be a location for you to input this information and just click the login button and it will take you straight through to the online banking page.

utterance: All right that sounds wonderful.

utterance: Absolutely sir. Was there anything else I can help with?

utterance: Can't think of anything.

utterance: All right well if you'll hold on the line there's a brief survey which you can fill out and let us know how we did today and how we can help you better in the future.

utterance: OK.

utterance: And if there's nothing else I can do then you have a great evening.

utterance: All right you too. Thank you.

utterance: Thank you. Good night.


utterance: Good afternoon. You've reached Intellibank. How may I help you today?

utterance: Oh wow. Seems like I've been on hold forever here. I'm not exactly sure you can help me but I got this thing in the mail and I need to talk to somebody.

utterance: Oh what does it say in the letter that you got?

utterance: Says I bounced a check.

utterance: OK. Could I have your account number please?

utterance: Seven one three eight two two one eight one zero nine.

utterance: And your drivers license number?

utterance: L four two two seven eight nine six four one zero.

utterance: And what is your date of birth?

utterance: February fifteen nineteen fifty-six.

utterance: And the last four of your social security number?

utterance: One four eight one.

utterance: And for additional information what is your mother's maiden name?

utterance: Brown.

utterance: OK. Let me check your account.

utterance: Yes. Right now your account balance is negative ten dollars.

utterance: Wow. I wonder if my check didn't get in there on time. I deposited a check the other day. How long does it take before they clear?

utterance: It takes three days for business checks, if its from your employer and a week for checks that are not business.

utterance: Oh wow. I guess that was the problem then.

utterance: hmm

utterance: Well what can I do about it?

utterance: Well let's see. how much was the check that you deposited?

utterance: Fifty dollars.

utterance: OK. Yeah. I I see that, that will be cleared in two days. So if you'd like, you could would you like to transfer some money from another account to help cover this?

utterance: Yeah I guess I better.

utterance: So would you like it deposited from your savings one account or your savings two?

utterance: Savings one.

utterance: OK. So go ahead and transfer the the fifty dollars over to cover the check that bounced?

utterance: Do you. We have a program where you could pay to have any check that bounces it'll automatically transfer over. Would you be interested in that?

utterance: How much does that cost?

utterance: It cost three dollars a month.

utterance: hmm

utterance: Well that's kind of pricey. This the first time I've ever bounced a check.

utterance: How much gonna charge me for bouncing the check? I've never bounced one before.

utterance: Well Let me check with my manager, just a moment.

utterance: I talked to the manager, and she said because this is a first offense that we will go ahead and waive the twenty-five dollar fee.

utterance: Oh that's. That's great I really appreciate that.

utterance: For you.

utterance: No problem. Thank you for all the support that you've done banking with us for all these years. I see you've had an account here for ten years with us.

utterance: Yes. That's true. They've I've always had good service, and most of your banks are local.

utterance: How's the weather over there today?

utterance: It is gorgeous today. But they are saying light rain tomorrow so.

utterance: I hope not. I have plans for tomorrow that are outdoor plans, so I hope it doesn't rain.

utterance: I don't know.

utterance: So what is it you think you're doing tomorrow?

utterance: Well I'm gonna take my grand child to the park.

utterance: Oh that sounds fun!

utterance: Yeah I think he'll enjoy it.

utterance: Well that's good. We also offer online banking. Are you signed up for that?

utterance: No I'm pretty old fashioned.

utterance: Cause that's a way that you can check your balance daily. You could also call into our bank and put in your account number and it could also tell you your account balance if you're interested in that in the future.

utterance: is there a cost for that?

utterance: Just what just unless your Only if your phone charges for calls but no there's no additional cost for that.

utterance: OK. Well I guess maybe I ought to do that then. Then I won't have this problem in the future.

utterance: Yes that would be be good but ten years without any bounced checks is pretty good.

utterance: Yeah. Try to pay my bills on time.

utterance: That's good.

utterance: Any other thing I could help you with today?

utterance: No. I think that's about it.

utterance: Appreciate your help.

utterance: No problem I hope you have a good day.

utterance: You too.

utterance: All right. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. Make it a great day. This is Casey Watkins. How can I help you?

utterance: Yes. Miss miss missus missus or miss Watkins, which one?

utterance: Missus.

utterance: OK.

utterance: Well congratulations.

utterance: Well I I I need to actually make an internal transfer. And I didn't know how to go about doing so.

utterance: OK. Sure I can definitely help you out with that. Can I please get your first and last name?

utterance: Yes. It is Charles Johnson.

utterance: OK. All right mister Johnson and I'm gonna go ahead and let you know that we are on a recorded line and this is a secure line and I'm gonna give you my agent number which is, eight two five seven one four. For your reference and so now can I go ahead and from you for account verification purpose, get the last digits of your social security number?

utterance: It is two seven nine three.

utterance: OK, and your date of birth.

utterance: My date of birth is October twenty-seven nineteen seventy-eight.

utterance: OK.

utterance: Perfect I got your accounts pulled up here. And so I see that you have a checking account a personal checking account with us and then also a personal savings account with us. and so in order for me to pull up your transactions I need you to go ahead and answer your two security questions we that have on file. the first one is, what was the name of your very first pet?

utterance: The name. Her name was Oranges.

utterance: very nice was she orange is that why you named her that?

utterance: Yeah I just love oranges.

utterance: OK.

utterance: OK. I. I do too OK. And then the second security question I have is, what was the name of the city that you were married in?

utterance: The city was called Homestead Homestead in Floridia.

utterance: OK. Homestead, is that all one word?

utterance: All one word.

utterance: OK. Perfect. OK. Those were correct. So you get

utterance: I get.

utterance: Points?

utterance: Yeah.

utterance: Those like those work great cuz I'm gonna get points

utterance: You get, you get you get your account information pulled up.

utterance: Very interesting.

utterance: Call, I appreciate it.

utterance: Oh.

utterance: So OK. So yeah. I've got both your accounts pulled up here OK so You're looking to do an internal transfer, so are you looking to transfer from your either savings to checking or your checking to savings or were you transferring to a different account over to that?

utterance: Yeah I wanted to transfer ten thousand dollars from my checking account to my savings account.

utterance: OK.

utterance: Got it, OK, and I have the ability to do the transfer now or I can schedule the transfer in the future.

utterance: Is there a fee for the transfer?

utterance: No sir. There's no fee for either one.

utterance: Oh. Let's let's do it now.

utterance: OK.

utterance: While the price is right.

utterance: before anything changes.

utterance: That's right.

utterance: OK. So OK. So ten thousand even?

utterance: Yes.

utterance: OK All right I've got that set up in the system, OK so I need you to go ahead and verbally confirm that we are transferring ten thousand dollars immediately from your checking account ending in eight seven six two to your savings account ending in nine nine eight one.

utterance: Yes.

utterance: OK. Perfect. Let me go ahead and execute that transfer.

utterance: OK.

utterance: All right and it looks like that went through so when you go ahead and then log into your accounts you're gonna go ahead and see that that money is immediately in your savings account. and then so it will have left your checking already.

utterance: OK. I appreciate that, that means a lot.

utterance: Yeah sure no problem. OK so and I do wanna go ahead and bring to your attention that you are eligible to apply for our new platinum Intellibank Mastercard and it actually has we have six months no interest on the card and then after that the interest rate is actually only three point nine nine per month so it's an amazing deal on a card and you actually get rewards with it so every time you you spend points on gas or grocery purchases, you get money back.

utterance: Is that something you'd be interested in applying for today?

utterance: no thank you for the offer though. Very thorough in explaining it. I'm fine I appreciate it, It's good to know.

utterance: OK. Yeah sure no problem. OK so yeah I think that that was your main reason for calling into today. So I do wanna thank you for your loyalty to Intellibank. I see that you've been a member for actually fifteen years now and just to let you know, once you get to twenty years, we send all of our members a watch as a gift for their loyalty to our bank.

utterance: Oh. Goodness that's that's amazing.

utterance: Yes sir. so thank you so much we do appreciate you being a customer and if there's nothing else I just appreciate you calling in today.

utterance: I appreciate you thank you.

utterance: All right thank you sir. Have a great weekend.


utterance: Hi and thank you for calling Intellibank. This is George, your representative to help you today. How may I help you?

utterance: Hi George. My name is Angela Garcia. I'm calling because I want to send some money to my friend who lives in Australia. and I wanted to know which is the best way to do that.

utterance: All right well I can definitely help you with that Angela. I would like to suggest a wire transfer. We have options for both domestic and international wire transfers and that way your friend can receive the money in their own bank.

utterance: Great. Yeah because she's having so much economic problems right now. I don't know if you know the situation there but it's awful. Well we have problems here too, you know? Because last month I was fired and but I I luckily got a new job now. So yeah I wanted to send her like five hundred dollars so she can she can get better. You know?

utterance: I am so sorry to hear about that situation with your friend in Australia and I really hope that things get better for her. I'm also sorry to hear about your situation as well and I I hope that you can if you're looking for a job you can find one soon.

utterance: Yeah, yeah. I really hope so. Thank you.

utterance: All right well let me go ahead and pull up your account information. First I'm gonna need your date of birth.

utterance: Yeah my date of birth is April the first, nineteen ninety-four.

utterance: All right, fantastic. And could. Do you happen to have your account number readily available?

utterance: Yeah. The number is two one six four five seven four six.

utterance: Perfect. All right let me go ahead and put that in here. And it seems you have a security question. what is the name of your first pet?

utterance: Yeah the name of my first pet is Thomas.

utterance: All right. And is that spelled with or without an H?

utterance: With an H.

utterance: Perfect. That's correct. All right. And now go ahead and Which is the account for which you would like to withdraw the money to be sent? is it the same one that you just mentioned? two one six four five seven four six?

utterance: Yeah that's the same number.

utterance: OK perfect. And you mentioned the dollar amount is five hundred dollars. Is that correct?

utterance: Yeah five hundred and dollars.

utterance: All right and we're going to be doing a an international transfer from outside from the United States to Australia. Is that correct?

utterance: Yeah. I wanted to ask you, how long will it take until she can get the money and can she make a withdraw when the money gets there?

utterance: I'm not exactly sure how long it will take. That depends on multiple factors including how long our bank can process the situation as well as her the receiving bank's end and once she receives it you'll again you'll have to ask the bank that she uses according to their policies for withdrawing, but according to most banks she should be able to withdraw it just as she would any other funds. now could I ask you for the routing number for her bank in Australia?

utterance: Yeah. The number is three two three seven seven seven one six nine nine.

utterance: Perfect. Thank you so much. And finally could you give me the bank account number for your friend?

utterance: Yeah. The number is five four one two seven eight seven two one.

utterance: Fantastic. Now I'll be making this transfer of five hundred dollars through wire transfer It looks like your available account balance right now is one thousand three hundred and fifty dollars and with the five hundred dollar transfer that should bring be bringing it down to eight hundred and fifty dollars. and this transfer should be taking place very shortly. Is there anything else that you would like to complete while I'm here with you?

utterance: No I think that's everything. I just want to send the money.

utterance: OK fantastic. Now in the future we also have options for online banking if you would like to send funds more conveniently in the future. would you like any more information about that before I go?

utterance: Yeah sure. You can just give me the the the place where I can check that and that's everything.

utterance: OK well if you go onto our website the official Intellibank website you should find how to sign up it should be easy since you already have an account and then follow all the instructions on there. it should help you to be able to do this from the convenience of your own home as well. is there anything else that I could help you with Mrs. Garcia before I head out?

utterance: No that's everything. You were very helpful. Thank you.

utterance: Thank you Garcia. It's been a pleasure and I hope you have a great day.

utterance: You too. Bye.


utterance: Thank you for calling Intellibank. My name is Daisy may I have your name and account number please?

utterance: Yeah my name is George Emory and my account number is zero zero one six three nine two two one seven.

utterance: All right I got zero zero one six three nine two two one seven. There were are how may I help you today Mr. Emory?

utterance: yeah I'm at work but I wanted to hit a ATM on my way home could you please tell me where the closest ATM is?

utterance: Sure I'd be happy to help you locate an ATM near you. What is your work address?

utterance: Just a second let me look that up.

utterance: No problem take your time.

utterance: All right I have the address here. the address is twenty-one Maple Lane.

utterance: Twenty-one Maple Lane and what is the city and state please?

utterance: Branson Missouri.

utterance: Great! One moment while I retrieve that information for you.

utterance: Yeah no hurry.

utterance: All right George it looks like we do have a few locations near you. There's an actual Intellibank branch location that has an ATM in its entrance and the address there is one five five six nine Helena Avenue. There's also an ATM inside of a SuperAmerica gas station at one oh one Percy Lane. And then we do have a third option that's in the mall across the street from you but please be advised that as this is not an Intellibank location that ATM will be subject to a four dollar non-refundable usage fee.

utterance: I'm sorry you said there's an Intellibank ATM inside the SuperAmerica?

utterance: Intellibank yes sir.

utterance: Yeah sorry Intellibank sorry.

utterance: No no problem.

utterance: where can I access this list?

utterance: You mean the list of the ATMs that are near you?

utterance: yes please.

utterance: Oh yeah you can do that at our website that's WWW dot Intellibank dot com. There you'll be able to access a map feature it gives you the directions and the addresses to all the locations nearest you and that's available twenty-four seven.

utterance: Cool! yeah I'm not great at navigating websites.

utterance: That's fine you can always call us like you did today! We can handle it and give you this information over the phone.

utterance: one more question. Can I deposit my paycheck into this ATM at the gas station?

utterance: one moment while I double-check that for you. Yeah you can! You can make up to three deposit transactions in a twenty-four hour period at this ATM.

utterance: OK can I deposit cash too?

utterance: yep you can! And OK George is there anything more I can help you with today?

utterance: yeah would you provide me with my account balance?

utterance: Certainly for that we will have to complete the account verification questions so that I can share your private information with you. What is your date of birth?

utterance: My date of birth is September twenty-first nineteen ninety-nine.

utterance: And can you verify your phone number for me?

utterance: Sure my phone number is six one two two two nine three nine zero nine. Also my email is G Emory at Hotmail dot com that's my preferred mode of communication.

utterance: OK thank you! looks like your personal checking account balance is four hundred and fifty-three dollars and eighty-nine cents. And there's currently no transactions that are pending.

utterance: OK another question. Can you tell me if the check I wrote to Bubba's Burgers last week has cleared?

utterance: would this be dated September thirtieth and written out for twelve dollars and twenty-seven cents?

utterance: Yup that's right.

utterance: yes sir that has cleared.

utterance: Great thank you.

utterance: No problem anything else I can do for you today?

utterance: No that's everything I needed to know.

utterance: Great have a good day!

utterance: You too thank you.

utterance: Bye bye!

utterance: Bye!


utterance: Hello, thank you for calling Intellibank. My name is Richard. How may I help you today?

utterance: Hi, I. I'm downtown over here on Randolf Street and I I need to get some money out so that I can pay my landlord for the rent.

utterance: You know how like, when you've paid like the first time for your rent, you have to put the rent and the deposit all together and it has to be cash, cuz that stuff is not all set up yet?

utterance: Yes sir. I understand it can be complicated sometimes.

utterance: Well, that's that's what's going on and I'm down here on Randolf street and there's supposed to be an ATM here but I don't see it, and there's place to park anyway. So can you tell me. Can you help me find an ATM?

utterance: Oh, oh! And and can you also like find out what's the limit on there? Cuz I have to pay like, you know, two months worth.

utterance: OK. I can get that information for you. what is the street address where you are currently located?

utterance: Twelve eighty-five Randolf Street.

utterance: And what city?

utterance: Boise, Idaho.

utterance: OK. Twelve eighty-five Randolf Street, Boise, Idaho. Give me just a moment, please.

utterance: OK. I see that there is an ATM right across the street from you at twelve eighty six Randolf Street. However, that is not an Intellibank ATM so there will be a fee.

utterance: involved in that. would you like information on an Intellibank ATM?

utterance: Yes, I I need a Intellibank ATM because those other ones they could charge like five dollars. For a transaction and I tried. I took out twenty dollars once and I got charged five dollars for the transaction and that's like twenty-five percent. That's kinda. That's .

utterance: Oh yes sir. That is unnecessary fee. If you're using an Intellibank ATM. So let me find the nearest Intellibank ATM.

utterance: And that will be OK. It looks like it's less than a quarter of a mile. This is on twelve forty seven Dolphin Street.

utterance: In Boise. So that is just a few blocks from where you're currently located. And I see that the withdrawal limit for that one is five hundred dollars per day.

utterance: five hundred. OK. Well. Look can I use this this Intellibank travel card to get it out with?

utterance: OK. Now the Intellibank travel card is to be used only for international purchases. However, your normal Intellibank debit card should work just fine at the ATM.

utterance: OK, then. Well I'm not sure which card I've got, so I'm gonna have to look it up.

utterance: OK. Take a moment to do that.

utterance: OK. Yeah it's it's it's Intellibank. all right. So, or like where do I need to turn down here?

utterance: Because you know like, the suns gettin' low it's in my eyes and I can't see that good

utterance: And I'm wearing bifocals so I can only see in the middle of my glasses and yeah that's that's another thing.

utterance: OK. hold on just a second. And I'll check with our map service.

utterance: OK. It looks like if you travel two blocks east of where you are now and turn right at the corner. And the location should be there. It is a Shell station. And there's an Intellibank ATM located right there inside the Shell station.

utterance: OK, OK. I see it. I see it. Right. My day's gettin' better already. How about your day, how's your day going?

utterance: Oh my day is going quite well, thank you. is there anything else that I can do for you today? Would you like to learn about our online banking services?

utterance: Well, Sure.

utterance: OK. If you have access to Wi-Fi, then go to WWW dot Intellibank dot com, and you'll find instructions on how to set up an online banking account. And this might make things more convenient in the future when you're trying to locate our ATMs and use other services offered by Intellibank.

utterance: OK. Well I sure do appreciate your help. I just don't know what I would have done without you.

utterance: we're glad to help. And please call us next time we can be of service.

utterance: OK.

utterance: Thank you.


utterance: Good afternoon, welcome to Intellibank. This is Rose. How can I help you today?

utterance: Hi, Rose, my name is Kim, and I need to update some personal information on my account, please.

utterance: OK, I will be happy to help you. I just have to get some information from you. OK, bear with my just one second. So, what is your last name, Kim?

utterance: my last name is Johns, it's J O H N S. And my birth date is four twenty-four, nineteen seventy-seven.

utterance: OK, thank you so much for that information. And can I please have the account number that we're calling about?

utterance: yeah, I. Thought I had that right here. Sorry about that, Rose, hold on for one moment for me.

utterance: Sure, take your time.

utterance: OK, I have it right here. My Intel bank number is. Let's see here.

utterance: did you mean an Intellibank? an Intellibank? That's OK.

utterance: Oh I'm Yes.

utterance: Yes.

utterance: Intellibank account number.

utterance: No worries.

utterance: Is one one two one zero zero zero five nine five.

utterance: Oh, thank you so much, Miss Johns. and your security question is What is your mother's maiden name?

utterance: yeah, her maiden name is Murphy.

utterance: OK, thank you so much. And let's see here. And the type of information that you wanted to update?

utterance: I I moved recently, so I need to update my my personal information.

utterance: OK. All right, so I would first need the updated address that you'd like me to to change?

utterance: OK.

utterance: my new address is forty-nine Holland Drive. And that's Philadelphia, Pennsylvania. One nine zero one nine.

utterance: All right. And is your email that you have on file current?

utterance: I think so. My email address is my name my first initial and my last name. So it's K Johns and then seven seven seven at Gmail dot com.

utterance: OK, thank you so much. And what about the phone number?

utterance: my telephone number is seven one seven, nine nine three, zero four eight seven.

utterance: OK, thank you so much. All right, Miss Johns, I have updated that information for you. You should be receiving an email from my in about a few seconds. that will confirm that for you. And, let's see here. Will you let me know when you get that email?

utterance: Sure, absolutely, I'm refreshing now.

utterance: OK, thank you.

utterance: And while you're looking for that Would you like any further information about online banking, in order to update personal information more conveniently in the future?

utterance: yes, absolutely, if you're able to send that as well to my email address. that way I can enroll in online banking and you know, not have to call in when I need to make any adjustments.

utterance: Certainly. I'm putting that in the email for you right now, and I can also go ahead and tell you over the phone. You just go directly to our our website at Intellibank dot com and scroll down to the bottom of the page, the very bottom. And on the right hand side, you will see some information about online baking. It actually has online banking in big, bold letters. Just click on that it's A through Z. Just you know, very easy step by step to get you set up there, to make this a little more convenient for you in the future.

utterance: Thank you so much. I really appreciate. Really appreciate all your help.

utterance: You're so welcome, Miss Johns. was there anything else that I could help you with today?

utterance: no, that's everything.

utterance: All right. Well, on behalf of Intellibank, I want to thank you for your loyalty. And giving us a chance to help you with your account needs today. And I hope you have a wonderful rest of your day, Miss Johns.

utterance: Thank you so much. You, too.

utterance: Bye bye.