utterance: Thanks for calling Intellibank. This is Jerry, how could I help you?

utterance: Yes, hey Jerry, my name is Evelyn Richards and I'd like to report a lost card and do a wire transfer please.

utterance: Thanks for calling, Ms. Richards and I'm sorry to hear about your lost card. I'll be glad to help you with that today as well as your wire transfer.

utterance: If you could, Ms. Richards, if you would just let me know what your date of birth is.

utterance: OK, my date of birth is seven nine eighty-four.

utterance: OK, and for security purpose, Ms. Richards, what is your mother's maiden name?

utterance: Sanchez.

utterance: Sanchez. OK, and do you know what the card number is for the lost card?

utterance: Yes, I do.

utterance: OK, and that number is?

utterance: That number is four four seven nine six five three two two seven four four six three nine two six.

utterance: OK, and let me pull this up here, Ms. Richards, and what. Do you recall what the date was that you lost the card or it was stolen?

utterance: Yeah, I lost the card on the twelfth. October twelfth.

utterance: The twelfth and again, Ms. Richards, you said it was stolen, correct? Pardon me.

utterance: Yes, it was lost.

utterance: Pardon me. Thank you, Ms. Richards. It was lost. OK, and I just wanted to make sure we document that for our records, and do you know where you last used the card at?

utterance: Yes, it was at Walmart.

utterance: OK, at Walmart and let me go ahead. I have this pulled up, Ms. Richards, and if. Just to be clear, you want me to go ahead and report the card as lost.

utterance: Yes.

utterance: OK. I have gone ahead and processed that and canceled that particular card and is there any questions about that?

utterance: Yes, and, you know, I wanna also ask how your day's going?

utterance: Oh, well thanks, Ms. Richards. Yeah, I mean it's terrific every time I get to talk to our great customers here at Intellibank I'm always thrilled to be able to provide terrific assistance to great folks like yourself.

utterance: Oh well thank you so much for that. well now, when will I get the new card?

utterance: A great question. just so that you know I've gone ahead and canceled the card as you requested and within about seven to ten business days that card will be sent to the mailing address we have on file and if you would just confirm your address.

utterance: OK. my address is one four one Oakwood Avenue.

utterance: One four one Oakwood Avenue.

utterance: Avondale Estate, Georgia.

utterance: Avondale Estate, Georgia.

utterance: Three zero zero zero two.

utterance: Three zero zero zero two.

utterance: But I do need to give you my new address. Remove from that address.

utterance: Oh OK, go ahead and do that.

utterance: OK that new address is seven two two.

utterance: Seven two two.

utterance: West David Street.

utterance: West David Street.

utterance: In Avondale Estates.

utterance: Avondale Estates, Georgia.

utterance: Georgia.

utterance: Three zero zero zero two.

utterance: Three zero zero zero two.

utterance: Yes.

utterance: OK, that is your new address that you want updated on file, is that correct?

utterance: That is correct. Thank you so much.

utterance: OK. S~

utterance: OK, so we'll go ahead and update that and the . Pardon me. We'll go ahead and update your account information with your new address.

utterance: Thanks. And would you also give me my checking account balance?

utterance: Absolutely, Ms. Richards, and that's for account number ending in seven two nine eight?

utterance: Yes.

utterance: OK. that balance that I am reflecting here you have five thousand two hundred twenty-two dollars and eleven cents.

utterance: OK, so it's five thousand two hundred and twenty-two dollars and what was the cents?

utterance: Eleven cents.

utterance: Thank you so much.

utterance: And I understand as well, you also mentioned at the beginning you wanted to do a wire transfer.

utterance: I sure do. Thank you. I do need to do that.

utterance: And just so that I'm aware, let me ask Ms. Richards, what account did you want to initiate the wire transfer from?

utterance: OK, it's gonna come from six one zero four nine one.

utterance: Six one zero four nine one.

utterance: Yes.

utterance: OK, is that your ch~. And I. It appears that's your savings account.

utterance: Yes.

utterance: OK.

utterance: OK, and so that is where I want the account number to come from.

utterance: My savings account.

utterance: OK, sure. I understand, Ms. Richards. So we will do the wire transfer from your savings account and how much would you like to wire?

utterance: I'd like to wire five hundred dollars.

utterance: OK.

utterance: five hundred dollar wire transfer and do you want to do a domestic or international transfer?

utterance: Domestic.

utterance: OK, and with the domestic transfer do you know the account information of where we'll be sending this to?

utterance: Yes, I do.

utterance: OK, and what is the routing number for the account we're sending it to?

utterance: We're send it it to routing number three two eight one seven four nine eight four six five nine.

utterance: OK.

utterance: So we will be wiring from your savings account five hundred dollars to that routing number, is that correct?

utterance: That is correct.

utterance: And also, what is the account number please?

utterance: The account number is nine eight four six five nine.

utterance: OK, we'll be wiring five hundred dollars to account number nine eight four six five nine.

utterance: Yes.

utterance: OK.

utterance: All right, I have gone ahead and initiated that transfer for you, Ms. Richards, for five hundred dollars. It appears this is headed to Chase City Bank to account number nine eight four six five nine.

utterance: Yes.

utterance: All right, and that appears to have processed successfully and it should arrive by the end of the business day.

utterance: OK. All right. would that be tomorrow?

utterance: it'll be the end of the business day today.

utterance: Good. OK, thank you so much.

utterance: And, Ms. Richards, is there anything else I can help you with maybe about online banking?

utterance: Yes, can you explain the process of that?

utterance: sure. It's very simple. You can simply go online to our website and enter in your account information and from with your account number and of course your password, you can set up right online and from there you'll be able to check the wire transfer that you just requested to see if it successfully went through as well as your account balance.

utterance: Mhm.

utterance: That is great. OK, I I I appreciate that.

utterance: Terrific. Anything else I can help you with?

utterance: No, there is not anything else. Thank you.

utterance: Thank you for calling Intellibank. You have a terrific day.

utterance: You too.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Mary. How can I help you?

speaker_role: Customer

utterance: Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.

utterance: Oh, I'm sorry to hear about that sir. let me go ahead and get some information from you and we'll try to get this sorted for you. can you please provide me with your name and date of birth?

utterance: Yes, Peter Davis November four, nineteen sixty-eight. one thousand Mary Lynn Street Austin Texbye bye. Sorry?

utterance: Oh.

utterance: the. What is this information? Is this ybye bye. One thousand Mary Lynn Street?

utterance: Yeah. Austin, Texas seven eight one two two.

utterance: OK, sir. Just a minute. that's a home address? just a minute, I'm not on that screen yet. Just a moment. so please provide me with your driver's license number.

utterance: Five zero zero two one four eight one.

utterance: Great. we have a security code on here. it says your mother's maiden name?

utterance: Marlin.

utterance: Marlin. And, your account number?

utterance: Five four three two one zero zero one two three.

utterance: Got it. I see your account here. we'll go ahead and update your information with your mailing address. Would you like to go ahead and repeat that for me?

utterance: My what?

utterance: Your home address. Your mailing address.

utterance: Oh yes. One thousand Mary Lynn Street Austin, Texas seven eight one two two.

utterance: got it. One thousand Mary Lynn Street Austin, Texas seven one eight two two?

utterance: Yes.

utterance: OK and what is the transaction you did not make?

utterance: oh! I see it's it's not fifty-two fifty, it's a hundred and fifty-two and fifty cents from Tom's Grocery.

utterance: OK, what date is that?

utterance: Last Tuesday.

utterance: OK. Yes, I see it right here sir. What we'll do is I'll go ahead and mark this as a disputed transaction and I will go ahead and cancel that card that you currently have just in case somebody tries to use it and you won't be able to use this card any further. let me verify a couple of more things before I continue on with getting that new card sent out to you.

utterance: What do you mean I won't be able to use this card any further?

utterance: So what I'm going to do is pretty much cancel that card so you won't be able to go to a shop or anything to use it for purchasing.

utterance: Oh.

utterance: But, you will get a new card within the next three to five business days. Is that gonna be a problem?

utterance: no, I have another card that I can use.

utterance: OK cuz otherwise you're more than welcome to come into the bank and we can get something immediately to you. you would just need to come into one of our locations. But, let me go back before we continue on here and let me see. Does anyone else have access or authorization to use your account?

utterance: No, only me.

utterance: OK and you did state you are not sure what this company or business is?

utterance: Yeah, I never heard of them.

utterance: OK. Great. So, I'm going to also send you a letter in the mail and it will have a form in it that is disputing the transaction. You'll just need to verify the information on it, that it's correct. So the dollar amount, the date and the the place the purchase was made. And once you agree that is correct, you send it back to us and we will have it on our files for the next five years. We will hold onto it. But in the meantime, we will investigate the transaction and if we find out that yes it is a legitimate dispute you will not have to worry about that. We will put the money back into your account immediately though and it's kind of a temporary thing but just in case in case we decide that yeah this isn't legitimate but the the money will go back into you account immediately and you will have access to it while we investigate this issue.

utterance: So I have a question. this whole conversation is that the same as you sent as you sent me through mail?

utterance: Yes, I can send it to you in the mail. Is that how you would prefer to receive this information?

utterance: Yes, but can I also have it through email?

utterance: yes, we can do that. Let me pull that up on the screen. Just a moment. Yes, I don't have an email address for you. Would you like to provide that?

utterance: OK.

utterance: Yes. My email address is Peter sixty-eight Davis at Gmail dot com.

utterance: Got it. OK, so let's see. Now would you would like to have the disputed information sent to you via email?

utterance: Yes.

utterance: OK, we can definitely do that. So let me go back to this screen and take that off so you don't get a hard copy in the mail. You're gonna receive it via email, but you will still need to send this back to us. You can also fax it if you prefer.

utterance: No . my daughter can help me with that.

utterance: OK, great. So just go ahead and sign the form. We'll send it to you in email, print it out, sign it and return it to us at your earliest convenience.

utterance: OK, perfect.

utterance: Great. OK so Mr. Davis, do you have any other questions for me?

utterance: No, everything is clear. Thank you very much.

utterance: Wonderful. So Mr. Davis, this has been Mary. Let me know if you have any more questions. You can call us back twenty-four seven and we're here to help you any time we can.

utterance: Thank you, Mary.

utterance: You're welcome Mr. Davis and have a wonderful day.

utterance: Bye bye.

utterance: Bye!


utterance: Hello, welcome to Intellibank. My name is Michael, how may I help you?

utterance: hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?

utterance: I'm sorry about that sir. Our branch locations for Intellibank are open from nine a.m. to five p.m. on weekdays and on weekends, they are open from nine a.m. to two p.m.. did you go to a, did you try to did Excuse me sir, did you try to go inside an Intellibank branch location on the weekend?

utterance: no, it was during the during the week, but I thought it was til six, so I just need to get there before five. OK. All right. Thank you.

utterance: Yes sir, our hours during the weekdays is from nine a.m. to five p.m.. Sorry about the inconvenience sir.

utterance: No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.

utterance: Yes, sir. I can help you with that right away. you said your name was John. Can I have your last name, sir?

utterance: John Walker.

utterance: Thank you, sir, and your date of birth?

utterance: Date of birth? November thirtieth nineteen sixty.

utterance: Thank you, sir. And can I have an authenticating ID number that's associated with this account, it could be from a account number, a credit card number, or a driver's license number. something that is associated with this account. Anything will do.

utterance: My driver's license two four seven five six nine three six in Texas.

utterance: Thank you, sir. and just.

utterance: Michael?

utterance: Yes, sir?

utterance: Are are you calling, are you in Texas? Have you ever been to Texas, sir?

utterance: Yes sir. Our call center is located in Brewing, Texas. That's currently where I am right now.

utterance: Whew! That's a small town, but it's a good town. I like that. Well, good, I'm glad I'm speaking with a Texan. what was your question?

utterance: That's quite all right sir. I was just trying to further verify your identity for the for your the security of this account. there is a security question I must ask and that is what is the name of your first pet?

utterance: My first pet was Leroy. That's L E R O Y. Oh, I remember you asked me for my driver's license number. Didn't you need that too?

utterance: Oh, you had given me that earlier, sir. driver's license number.

utterance: Oh, that's right, that's right in Texas. OK, got it. All right. Sorry about that.

utterance: Yeah, just to verify again sir, John Walker, born November thirtieth, nineteen sixty, driver's license number two four seven five six nine three six

utterance: Yes, sir.

utterance: Thank you for verifying your information, sir. what is the account number associated with this change you would like to make?

utterance: That's seven hundred nine one four.

utterance: Thank you, sir, and you want to update your home address?

utterance: Well, yes. I do. I have two homes. Thirty-one Conberg street and the new one I moved to, or the additional one I bought is four one nine Castle Drive.

utterance: Thank you, sir. So, the previous home address that we had on file was at thirty-eight Brazzo Street but you said that you owned two homes, at thirty-one Conberg Street and four one nine Castle Drive?

utterance: Correct, I have to places where I that I I call home.

utterance: Oh, that's no issue sir, It's just that we require one address to be on file. preferably, the home address where you are currently spending the most time at. which location do you spend most of your time at home? Is it at Conberg or is it at Castle Drive?

utterance: Well, most of my mail, OK, I'm routing it to my the new home, four one nine Castle Drive, so let's keep that one. Let's make it that address.

utterance: OK, sir. That's no issue. one moment please. OK, sir just to verify everything once again, I'm going to be updating your home address from three eight Brasso Street to four one nine Castle Drive for the account number seven zero zero nine one four this will take place effective immediately. The updating of your personal information. It should occur if it's not instantaneously, it should happen by the end of the day and you can check the status of your personal profile online just to make sure everything is good to go. Is there anything else I can help you with sir?

utterance: No that will do it. You handled it perfectly. Appreciate it.

utterance: Would you like to know about more about online banking sir? This allows you to more conveniently check the status of your accounts in the future and if your personal information is is is correct.

utterance: No, sir, I I'm fine with how I do things.

utterance: OK, sir have a nice day.

utterance: Oh, well, thank you, you too. Bye bye.


utterance: Hello, thank you for calling Intellibank. My name is Mary Ann, how can I help you today?

utterance: Yeah, I just moved to another part of town should I be getting my travel card in the mail and will that come to my new address?

utterance: All right sir, so you have a travelers card coming?

utterance: Yes.

utterance: All right it can it will be coming through the mail it usually takes five to ten business days. Would you like to update your address, your new address so that it can come to the correct one?

utterance: Yes please would you?

utterance: All right sir, I will update that information for you before I complete your request. I need to get a few get a little bit more information, ask a few questions.

utterance: OK.

utterance: All right sir can I get your first and last name please?

utterance: Rafael Brown.

utterance: All right Raffiel could you spell that for me please?

utterance: A R F F I E L. Brown. That's the color brown.

utterance: OK.

utterance: All right. R A F F I E L. All right sir, can I get your date of birth please?

utterance: Yes, my date of birth is seven thirteen nineteen seventy-four. And my phone number is five seven oh eight eight two eight eight three eight.

utterance: All right sir, thank you so much. you have seven thirteen nineteen seventy-four All right and for authentication purposes, could I get your driver's number.

utterance: Yes.

utterance: My driver's license number? hold on for one second would you?

utterance: Yes sir I sure can.

utterance: Let me find it here. Here somewhere.

utterance: All right I got it six six one nine five two four nine eight six.

utterance: All right sir so that number is six one nine five two four nine eight six?

utterance: Yes, yes.

utterance: OK sir, could I get your mother's maiden name for security purposes.

utterance: Yes, my mother's maiden name is Sue. And my social these are my social security number is seven two three four. And I just put down there case you need it.

utterance: All right sir thank you so much. I have both of those on file, that's accurate.

utterance: All right.

utterance: All right sir so you said you wanted to update your mailing address on file. It looks like the traveler's card hasn't actually been sent out yet, so that's good we can update this information for you. And I will make sure that you get this sent out to this new address.

utterance: OK.

utterance: All right.

utterance: OK sir, so what's that new address you wanna give?

utterance: yes. My new address is forty-four oh seven Northblake street San Antonio ZIP code seven eight two three two.

utterance: OK again that is four oh seven Northblake street.

utterance: Yes.

utterance: And San Antonio, Texas?

utterance: Yes.

utterance: And could you repeat sorry repeat that ZIP code for me please?

utterance: Yes, yes seven eight two three two.

utterance: Seven eight two three two.

utterance: Yes, yes. So you working hard so you working hard or hardly working?

utterance: I'm working very hard sir I try to work as hard as I can each day cause I really appreciate this job.

utterance: Well that's a good way to be. Most most people don't appreciate their job like that.

utterance: Oh, yeah.

utterance: Oh no I love working, I love meeting new people, and speaking to our clients, it's really nice to talk to our customers everyday.

utterance: Oh that's that's good right there.

utterance: So sir I've already processed your request for this information this should be updated, and like I said you're traveler's card has been sent out to this new address now instead of your old address.

utterance: All right.

utterance: OK is there anything else you'd like me to do for you sir? You have anymore questions? perhaps you would like to learn something about online banking so that you can actually process this information online next time.

utterance: Oh, yes yes would you be able to do that please?

utterance: Oh, yes sir.

utterance: I really appreciate that.

utterance: So we offer on our website, our website is Intellibank dot com.

utterance: OK.

utterance: First you would go onto our site on your computer you can access it through a cell phone too. Once you go to our main site there's two tabs in the upper right corner one of those tabs says online banking. You would click on that.

utterance: OK.

utterance: OK. .

utterance: Not that good with computers though but I'll try my best.

utterance: Oh.

utterance: It'll walk you right through the process, so once you click on online banking it'll ask you for some personal information just like what I got through asking you. And then you'll fill out that information do you have an email address?

utterance: OK.

utterance: no no no I don't have one of those.

utterance: OK sir so you would have to first set up an email address and you can go to Hotmail or Gmail and set that up online. It's very quick and easy they'll walk you through that process, but once you set up an email address you can access that information and then you can use that email address to set up your online account.

utterance: All right that sound like a plan.

utterance: All right sir is there anything else I can do for you for today?

utterance: Oh, no no no thank you very much.

utterance: All right Mr. Brown. Thank you for your time and patience, again my name is Mary Ann and and take care.

utterance: No. Thank you.


utterance: Thank you for calling Intellibank. This is Steven. How can I help you today?

utterance: yes I need to update my address I've got for my accounts.

utterance: All right sir. I can certainly help you get that updated. Can I have your first and last name please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you sir, and your date of birth?

utterance: May twelfth nineteen sixty.

utterance: Thank you, and the last four of your social please.

utterance: Eight zero one one.

utterance: All right thank you mister Thomas and then as an added security if you could answer this security question for me. What was the name of the street you grew up on?

utterance: Magnolia.

utterance: Thank you sir. I've got that verified.

utterance: Now you were wanting to update or change the address that's on your account is that correct?

utterance: just the street address it's the same city.

utterance: OK sir. I can certainly do that. I see here your current address is in Canyon Country California, nine one three eight seven. Is that all still correct sir?

utterance: That's correct.

utterance: All right, and what's the address changing to sir?

utterance: Sixty three Pennington Street.

utterance: Can you spell that for me sir?

utterance: P E N N I N G T O N.

utterance: All right I've got that changed to sixty three Pennington Street Canyon Country California, nine one three eight seven. Is that correct?

utterance: That's correct.

utterance: Should I go ahead and get my checks addresses changed over also?

utterance: you can sir. You can go ahead and place an order for checks. since you have an account with us those checks are free of charge. Or you can continue using checks if you have any left over with that old address on them you can continue to use those as it will Show your new address in any system that they're used for.

utterance: Will there be a charge for, for new checks?

utterance: No sir. The. Because you have a checking account with us we do allow you to order the checks through us free of charge.

utterance: And how many checks are in a box?

utterance: A box of checks comes with four bundles. And each of those bundles has fifty checks in it sir.

utterance: OK.

utterance: Sounds good can I go ahead and place that order for the checks now?

utterance: Of course sir. I can go ahead and get those issued, and these will have your new address on them and is. Your wanting them sent to that new address. Is that correct?

utterance: That's correct.

utterance: All right. I'll go ahead and get those sent out and you can expect to see those within three to five business days. they do come just regular post office mail.

utterance: OK. Yeah I've had to move to a different apartment, and It's not to far away from my old place but I I guess I I I like it.

utterance: Well that's good to hear sir. Its always good to to enjoy your move, brings on some some new things for the for your life.

utterance: OK.

utterance: All right sir. Is there anything else I can assist you with today.

utterance: I sure can't think of anything.

utterance: Has the weather been pretty good out there where you're at?

utterance: The weather has been fairly decent it it rained quite a bit last week but it's it's It's drying up now and looks like we've got some sun forecast the next few days.

utterance: Yeah It's been raining here too. Hope it stops pretty soon.

utterance: I definitely understand that.

utterance: All right mister Thomas. Is there anything else I can assist you with?

utterance: I don't think so.

utterance: All right sir. If you will just hang on the line for a moment after we disconnect there will be a brief survey for you to fill out and let us know how we did today and how we can serve you better in the future.

utterance: That sounds great.

utterance: All right sir. Well you have a wonderful rest of your day.

utterance: OK you too.

utterance: Thank you Good bye.


utterance: Good morning, Intellibank how may I help you?

utterance: Yes, I'm calling today about seeing if I can get a credit card.

utterance: OK, I can tell you which cards we have and see if you might be interested in one of them. We have a traveler's card, a platinum card, a gold card, a silver card, a cashback card, and a rewards card. Do any of those sound like something you might be interested in?

utterance: Platinum card sounds interesting.

utterance: OK. I will have to see if you qualify.

utterance: Especially if if the weather's nice so I can go shopping, you know if I can get one.

utterance: You. The weather is nice?

utterance: But yes. I need a give up my check balance.

utterance: You need to check your balance?

utterance: Check ba~

utterance: Yes.

utterance: On which account, sir?

utterance: On my checking please?

utterance: OK, what is your name?

utterance: It is John Smith.

utterance: OK, Mr. Smith. I also need your date of birth.

utterance: My date of birth is two, twelve eighty-six. And my social social security number is six two three one. And my email is John J R Smith eighty-six at Gmail.

utterance: OK. Thank you, sir. I didn't need all of that, but that's OK. I need a state ID if you have one. The number on your driver's license maybe.

utterance: Yes. It is S six two three, five six two, seventy-one, I mean, I'm sorry seventy-six, three eight oh zero.

utterance: OK, let me check that to make sure I got that right. It's S six two three, five six two, seven six three eight, zero zero?

utterance: Yes.

utterance: OK. Now, what is your account number, sir, please?

utterance: it is six four five eight two zero zero three suffix forty.

utterance: And the security questions, what is your mother's maiden name?

utterance: Adelman.

utterance: And how do you spell that sir?

utterance: It is A D E L A I mean M A D.

utterance: So that's A D L?

utterance: A D E L M A N.

utterance: OK. So that is A D E L M A N? That is your mother's maiden name?

utterance: Yes.

utterance: Thank you. And the name of your first pet.

utterance: Bob. A turtle.

utterance: OK. Thank you. And what was. What street did you grow up on?

utterance: I grew up on

utterance: Five two one.

utterance: North Orange Street.

utterance: So North Orange Street is your street you grew up on?

utterance: Yes.

utterance: Thank you. What type of account is this again?

utterance: This is my checking.

utterance: Checking account. OK. checking account number six four five eight two zero zero, three dash four zero, correct?

utterance: Yes.

utterance: The balance is three hundred dollars and forty-six cents. Is there another account you would like me to check on or anything else that I can help you with today?

utterance: Yes. I would like to know my savings, please.

utterance: And your savings account number, please?

utterance: It is four, I mean, sorry, six four five eight two zero zero, three suffix forty-one.

utterance: OK. On account six four five eight two zero zero three dash four one, your account balance is one thousand dollars and ninety-seven cents. Is there anything else that I might help you with today?

utterance: Yes, do you think you can send out an application for that platinum card?

utterance: Sure. I need your address please that you currently have.

utterance: It is

utterance: Well, would

utterance: You like me to email it? I can also email it.

utterance: Yes, please. That email would be nice.

utterance: OK. And what was your email address again?

utterance: It is J R Smith eighty-six at Gmail dot com.

utterance: OK, I can get that out for you no problem, sir, right now. anything else today that you would you like help of?

utterance: No, I believe that's it.

utterance: OK, sir. Have a great day.

utterance: Thank you.


utterance: Hello, and thank you for calling Intellibank. What can I help you with today?

utterance: yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?

utterance: Absolutely, I'd be happy to help you with that. first of all, let me get your first and last name so I can look up your accounts.

utterance: OK. No, problem. my name is Sara, S A R A. Dunning, D U N N I N G.

utterance: OK, Miss Dunning. Thank you for that. I'm also gonna need your date of birth.

utterance: OK. oh eight, oh seven nineteen-eighty.

utterance: OK, wonderful. And one last piece of information to look at your accounts I'm going to need your driver's license number. Can you give that to me, please?

utterance: I actually, so I don't have that memorized. I have that in my purse upstairs. If you would just please hold on for a second I'll I can go up there and get it. It'd just take me like a couple seconds, can you do that?

utterance: Absolutely, ma'am. Take your time.

utterance: OK, thank you. I'll be right back.

utterance: OK. I'm back. Are you there?

utterance: Yes, ma'am. I'm right here, did you find your driver's license?

utterance: yes, I did. So, the number is two one two, zero six, zero seven, one three.

utterance: OK, and thank you very much. Lemme pull up your information. So you said you're disputing a charge is that correct?

utterance: yes ma'am. And that's gonna be on my credit card.

utterance: OK, and I hate to do this to you, but I'm gonna need one last piece of information to take a look at your credit card. May I please have your mother's maiden name?

utterance: yes, that's easy. Martin, M A R T I N.

utterance: OK, let me open up that account. One second.

utterance: OK, while your opening that up, I just have like if. I know like sometimes businesses like they take suggestions and I know like everyone's trying to go paperless and save money, you know, for the environment. You know what I'm saying?

utterance: Mm, yes, ma'am.

utterance: Well, I didn't know if I could make a suggestion, but like I use online banking like all the time. So every day when I go out to my mailbox, you guys send me like fliers and and paper telling me about your promotions and stuff. Like I think if you wanted to save money and help the environment, you could just not send that stuff in the mail cuz I just throw it in the trash. And I just you know, I just thought I'd make a suggestion.

utterance: Oh, OK. I see what you're saying, ma'am. I can I can make a note of that and send it to the main office. And I'm sorry that we're sending you so many you know, materials. But that is a very good suggestion and thank you for making it. OK, I have your account here opened. And it looks like.

utterance: Well, actually, OK. tell me exactly what charges you are disputing?

utterance: Oh, OK. No problem. it's for the June sixth. Or no, wait a minute. It's for.

utterance: Oh, I'm sorry. June twentieth. twenty twenty-one. I have two charges. They're exactly the same for fourteen dollars and ninety-nine cents to a company called Robux. I did make one of those purchases, but they charged me twice. So I need to have that second one taken off.

utterance: OK, ma'am. I see exactly what you're talking about. I see exactly they were made a minute apart. And if you only did one, it looks like the company just made an error. Luckily, on this account, you're a gold member.

utterance: So, that means you have like built-in protection. I'm going to make an account, a a note on this account. I'm gonna flag that second charge. It's gonna be investigated and it's gonna be taken off. You're not gonna be responsible for paying it. You will see it for the next fourteen days, but you will not be expected to pay it. It's just part part of this program, it'll just have to be investigated. That's just part of the procedure. So let me go ahead and make notes on that.

utterance: OK, no problem. I'm just sitting outside enjoying this nice weather. It is just beautiful where I live. The sun is out and spring is sprung.

utterance: That's wonderful. it is not the same where I'm at. It's a little chilly. It's gray, and it's been raining on and off all day.

utterance: Oh.

utterance: So, lucky you.

utterance: Yes, lucky me. I'm enjoying this day before they're all all gone.

utterance: OK, Mrs. Dunning. I have made the notes on the account. I have went ahead and had it flagged to be investigated. And you will not be responsible for the second charge. is there anything I anything else I can help you with while we're on the phone right now and I have your accounts in front of me?

utterance: no. I think that's gonna be it. I think I'm just gonna go outside and enjoy the rest of this day. I do appreciate you helping me out and I do appreciate you waiting for me to find my my driver's license.

utterance: Oh, no problem, ma'am. thank you for calling, and I'm glad I could help you today. And you enjoy the rest of your day. Thank you. Bye.


utterance: Good afternoon. Welcome to Intelli Bank this is Rose. How can I help you?

utterance: hi Rose my name is Kim. How are you today?

utterance: I'm doing pretty good Kim. How are you?

utterance: I'm doing pretty well. Hopefully, your workday will be ending soon.

utterance: Oh yes, it is rounding out and I am so ready. I've had to work all weekend so

utterance: Oh no.

utterance: Yeah.

utterance: That's never any fun.

utterance: Nope because Monday seems to come so quickly.

utterance: Right exactly. You you like the extra money but having less free time is is not is never ideal.

utterance: No.

utterance: well, I needed help today, please. I am I need to open a new account. and I also want to check my account balance. My checking account. so I want to open a savings account and I want to check my checking account balance, please.

utterance: OK, certainly I can help you with that. would you like me to check your balance first or open the account? It'd be better to check the balance first because then I'll get all the information that I need to actually open your savings account.

utterance: Sure absolutely.

utterance: OK all right. So I know you said your first name is Kim. that's just Kim, not Kimberly?

utterance: right Kim and my last name is Johns. It's J O H N S.

utterance: OK thank you so much miss Johns and can you please provide for me your date of birth?

utterance: yes, it's April twenty-fourth nineteen seventy-seven.

utterance: OK thank you so much and also your security social security number.

utterance: Sure it's one seven three seven three nine five zero three.

utterance: Alright, thank you and also let's see here. OK. What is your mother's maiden name?

utterance: It's Murphy.

utterance: OK thank you and also your phone number and email.

utterance: my phone number is seven one seven nine nine three zero seven eight five and my email address is K Johns at excuse me K Johns seven seven seven at Gmail dot com.

utterance: Alright thank you and can you. hold on let me see here and your current mailing address.

utterance: my mailing address is forty-nine Holland Drive and that's Philadelphia, Pennsylvania one nine one zero one.

utterance: Alright, thank you so much. OK and last thing is your checking account number.

utterance: OK my checking account number is one one two one zero zero zero five nine nine.

utterance: OK. Thank you.

utterance: Oh, I'm sorry it's I meant zero five nine five.

utterance: Oh OK thank you all right so that account balance miss Johns is three thousand and eleven dollars and twenty-two cents. And bare with me just a moment while I pull up all of the types of savings accounts that we have.

utterance: Oh OK thank you so much.

utterance: You are very welcome.

utterance: Yeah we've been trying to catch up on on our savings as well as you know our retirement. So I have a savings account through my work through my company and then I figured I need to also open a savings account through you know through you guys. you know can't never can have too much saved up.

utterance: Yes, you're absolutely right. We need several streams of income and several accounts. with money in them.

utterance: Yes.

utterance: Yeah, I agree.

utterance: Alright. So we have some high-yield deposit accounts that I can go over with you. We also have one. We have a a promotion going on this this month in October and you just happened to catch the very end of it. And that is for a free account. A free savings account that in that will will earn two percent in interest each quarter. However, it is free for two years. and then after two years then you will start to pay the you know the monthly fee. Would you like to take advantage of that?

utterance: Oh wow.

utterance: yes, I'd love to thank you.

utterance: OK, I'll go ahead and get you set up with that. Now what would you like your security question to be for this account?

utterance: I can use my mother's maiden name like for my my checking that's totally fine.

utterance: The same thing?

utterance: Yeah and it's the the name is Murphy. I'm not sure if you still have it up there.

utterance: Yes, mam OK. I'll go ahead and put that in there. Alright, I've got everything set up here. would you like any further information about setting up online banking? In order to be able to access both of your account balances in the future?

utterance: no that's OK. I normally do use the online banking but I was having problems with my service today so I I don't know what was going on but my phone wouldn't connect so I figured I'd just give you a call and you know handle it all through you guys.

utterance: Sure it's no worries. That's what we're here for miss Johns.

utterance: Well, thank you so much for your help. I really appreciate it.

utterance: Aw, you are so very welcome. If there's nothing else that you need I'll go ahead and let you go. And I hope you have a wonderful rest of your day.

utterance: Thanks and you too.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Hello. Thank you for calling Intellibank. This is Cassie. How may I assist you?

utterance: Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.

utterance: Oh sure. OK. I'd be glad to help you with that. So, in that email, there should be an invitation code. If you could provide me with that invitation code please.

utterance: yeah sure. Hang on.

utterance: No problem.

utterance: having a little trouble finding it. Hang on. Let me look in my in my junk mail here. I think I might of deleted it by accident. Let me check one other place OK? I'm sorry. I don't think I have it any longer.

utterance: Oh. That's OK. lets see. Can you provide me with the city and state you're calling from?

utterance: Yeah. I live in Red Valley, Utah.

utterance: OK. One moment here.

utterance: Yeah. No problem. Take your time.

utterance: OK. So, you would like to open a new checking account with us and take advantage of that two hundred and fifty dollar promotion.

utterance: Yes. Definitely.

utterance: OK. I can definitely help you with that. I will need to obtain some information from you in order to open that account. Can I please have your full name and date of birth?

utterance: Yeah. My name is Abigail Lynn Moody. That's M as in Mary. O O D Y. And my date of birth is June second of nineteen eighty-three.

utterance: Perfect. Thank you. And Abigail, can you please provide me with your social security number?

utterance: You know I don't really feel comfortable giving that out. Is that gonna be required?

utterance: It is, yes. If you don't wish to provide that now over the phone, you can always go into a Intellibank branch and meet with a personal banker to set up the new checking account.

utterance: And I can provide you with the location closest to you.

utterance: No. even though I'm not comfortable with this, I guess it's OK. Alright fine. my social is. Are you ready?

utterance: Yes ma'am.

utterance: It's four nine three zero eight two one five six.

utterance: OK. Thank you for providing that. And you would like to open a checking account. Would you also like to open a savings account?

utterance: Mm. No. I think I'll just start with the checking account for now.

utterance: Sure. OK. So, we do need to put a security question on the account here. That can be a mother's maiden name, a pet's name, the street you grew up on.

utterance: Let me go ahead and do my pet's name.

utterance: OK. And what is the pet's name?

utterance: it's Crickets. That's C as in Charlie, R I C K E T S.

utterance: Crickets. That's cute OK. Perfect. Bare with me just a moment here while I get this account set up.

utterance: Yeah no problem. Please take your time. I've got word salad today.

utterance: OK. Let's see. So, your checking account is open effective now. I do have some information to give you, including your new checking account number.

utterance: Oh OK. Do you mind holding for just a minute? I've got to go grab a pen.

utterance: Oh. No problem.

utterance: OK. Hang on. OK Cassie. Are you still there?

utterance: Yes ma'am.

utterance: OK. I've got one and I am ready.

utterance: OK. Your checking account number is three three one two zero seven eight seven nine.

utterance: OK. Awesome. I've got that. Thank you.

utterance: So, I would like to send you an email with some important information regarding your account, for your records.

utterance: OK.

utterance: So what is your email address Ms. Moody?

utterance: it is A as in apple and then my last name, so M O O D Y. Then, the number six two eight one at Gmail dot com.

utterance: OK. Perfect. So, be on the lookout for that. It'll have some helpful information for you.

utterance: OK.

utterance: And Ms. Moody, I would like to tell you a little bit about that new checking promotion.

utterance: OK. Yeah.

utterance: So, after your first three deposits of more than one hundred dollars, you will receive one hundred dollars. Following that, with your next three deposits of more than one hundred dollars, you will receive the remaining one hundred and fifty dollars.

utterance: Oh OK.

utterance: Now in order to qualify for those two bonuses totaling two hundred and fifty dollars, you will have to maintain a balance of at least one hundred dollars.

utterance: Oh OK. OK.

utterance: And in order to avoid a monthly service fee of twelve ninety-five, you will have to maintain that minimum balance of one hundred dollars.

utterance: OK.

utterance: If you do not maintain a minimum balance of one hundred dollars, you will be charged that monthly service fee of twelve ninety-five. And you will not be eligible for that new account bonus of two hundred and fifty dollars.

utterance: Oh OK.

utterance: So, in that email I am sending you, there are two documents you will need to sign. You can either sign them in electronically or you can take them in to your local branch and sign them there.

utterance: OK. That sounds pretty easy.

utterance: The first document you will be signing is a new account form. Please sign and date that today and get that to us either by email or in person as soon as possible please. And the second document is just some information about our privacy practices. That's mostly for your information, but we do need that signed and returned as soon as possible as well.

utterance: OK. Sure. I can do that.

utterance: Alright. So with your new checking account, we'll be issuing you a debit card. So if you can provide me with your mailing address where I can have that card sent.

utterance: Yeah. It is five eight zero Old Oak Road, Tacoma, Washington nine eight zero one two.

utterance: OK.

utterance: And then how quickly do you think I might be able to get my card?

utterance: Sure. Hold on. Just a second ma'am. OK. Thank you for that. So, that debit card will ship out tomorrow and it should arrive by Friday at the latest.

utterance: Oh. Awesome. OK. That's pretty fast.

utterance: Hold on just a second ma'am. Yes ma'am. And if you would like to take advantage of our online banking platform, including free bill pay services please visit us at WWW dot Intellibank dot com slash new member services.

utterance: OK.

utterance: And a link to that website will also be included in that email I'm sending you.

utterance: OK. Great. Thank you.

utterance: Yeah. You're so welcome. Was there anything else I could help you with Ms. Moody?

utterance: No, not at this time. I think you you've covered it all.

utterance: Thank you. OK. Well, welcome to Intellibank. We look forward to servicing all your personal banking needs. You have a wonderful day ma'am.

utterance: Thank you. You too.

utterance: Goodbye now.

utterance: Bye bye.


utterance: Good afternoon, it's a great day at Intellibank. This is Cindy. Who do I have the pleasure of speaking with?

utterance: Yes, hi Cindy. My name is Robert Meadows and I have a couple of accounts in the bank and I've I've can't find my credit card. I want to make a wire transfer

utterance: OK.

utterance: A lot going on.

utterance: All right, let's get you sorted out here. So you said that you've lost your credit card?

utterance: Yeah, I can't find it. So I what I'd like to do is to cancel that card you know, get a new one. I I don't know I I'm assuming I lost it or left it somewhere. I don't know.

utterance: OK, give me one moment. Let's get into your account. I'm going to ask you some security questions. Can you spell your last name, please?

utterance: Yes, it's John Meadows M E A D O W S. My email is J D Meadows at G mail dot com. My phone number is six oh two six eight four three one nine two.

utterance: Thank you so much, Mr. Meadows. What's your date of birth?

utterance: My birthday is one fifteen nineteen sixty-five.

utterance: OK, and what is the last four of your social?

utterance: Is six three five five.

utterance: OK, and can you answer a security question, please? What's. What's your mother's last name?

utterance: Yes.

utterance: My mother's last name is Duffy D U F F Y.

utterance: OK, hold on one moment. Let me get into your account. OK, do you happen to have the credit card number that you think you've lost?

utterance: Yes it's five one nine three two six nine eight two oh five two one five seven one excuse me. One five seven zero.

utterance: OK, let me repeat that. That was five one nine three two six nine eight two zero five two one five seven zero.

utterance: That's correct.

utterance: OK, great and when do you think you lost it?

utterance: I probably used it a week ago for some food.

utterance: And where might be the last place you used it?

utterance: the Tattoo Tiki Bar.

utterance: Oh let's see here. Tattoo Tiki Bar OK, yes, I do see it. So it doesn't look as though your card is being misused.

utterance: No, I just can't find it.

utterance: OK, we are going to go ahead and cancel that right now and we will issue you a new one. Hold on one moment, please.

utterance: OK.

utterance: OK, that card has been canceled. Where would you like us to send the new card.

utterance: to my address to my current address.

utterance: OK, can you please tell me what that is?

utterance: Yes, seven five three Dogwood Road. Phoenix here in Phoenix eight five oh oh three.

utterance: OK let's see here. All right, great. So that card is actually already on it's way to you. You should have it within five business days and when you get it there will be a an eight hundred number on the cover of the card that you'll just call to activate.

utterance: The I'd also since I've got you on the phone here, I'd like to do a wire transfer to my son.

utterance: Certainly. before we get started on the wire transfer let me ask you a couple of questions. Do you know the routing number and the bank account number of the account you would like to mail it to?

utterance: Yes, I have that.

utterance: OK, hold on. Let me get that that field up.

utterance: OK, now let's start with your account. Which bank account number would you like to withdraw from?

utterance: let me give you my checking account number.

utterance: OK.

utterance: Is three seven two eight two nine.

utterance: OK, would you like the balance in that account before we get started?

utterance: yes, please. That's a good idea.

utterance: OK let's see. It looks like the balance in your checking account is seven thousand five hundred twenty dollars and twenty-five cents.

utterance: Perfect.

utterance: And how much would you like to wire?

utterance: I'd like to wire my son a thousand dollars.

utterance: OK, is this a domestic or a international wire?

utterance: That's domestic. It's Wells Fargo here in Phoenix.

utterance: OK, one moment please. OK, do you happen to have the nine digit routing number?

utterance: Yes.

utterance: Go ahead.

utterance: Seven five seven two two nine eight nine three.

utterance: there's something wrong with that. Can you please repeat it?

utterance: Seven five seven two two five eight nine. You were right. Eight nine two.

utterance: Mhm.

utterance: Mhm.

utterance: OK, great. It looks like that's Wells Fargo.

utterance: Yup.

utterance: And what's the banking account number there?

utterance: his account and his name is David Meadows is five three one two three nine

utterance: OK.

utterance: All right, great. It looks like I have everything I need. So just to let you know, there is a twenty-five dollar fee for the wire transfer.

utterance: OK, so you've got my so this money. that sounds great. So that so the thousand dollars plus the twenty-five dollars will be deducted from my checking account?

utterance: Yes, immediately and the wire will go out right now and it should be in David Meadow's account within the hour.

utterance: Good.

utterance: That sounds great and so so my credit you got a new credit card on its way? You've transferred the money to my son?

utterance: Yes.

utterance: OK, let me just finish this transaction and I can confirm the wire for you. OK, there we go. The money is on it's way so I can confirm the wire transfer and you should also be receiving an email confirmation on the wire.

utterance: That sounds terrific. you've done a very good job.

utterance: Is there anything else I could help you with today, Mr. Meadows?

utterance: Nope, I appreciate it, Cindy.

utterance: Thank you. Thank you very much.

utterance: All right.

utterance: Have a great day. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is David. How can I help you?

utterance: Yes, David. I have a problem.

utterance: What can I do for you?

utterance: I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.

utterance: OK. Now, don't worry. We can see if we can find out what's going on.

utterance: OK. by the way. I hope you've had a better day than I have because this is just again and again.

utterance: Well, oh. Like I said, we'll see what we can do to help you out. first things first. Can I get your name?

utterance: My name is Gladys Hoffner.

utterance: OK. And is that G L A D Y S?

utterance: Yes.

utterance: OK.

utterance: And. One F or two F in Hoffner?

utterance: that would be two F's.

utterance: H O F F N E R.

utterance: Yes, sir.

utterance: OK. Thank you.

utterance: And can I get your date of birth?

utterance: It is zero seven fourteen.

utterance: Seventy-six.

utterance: OK.

utterance: And

utterance: You said you noticed on the bank statement is it on your checking or savings?

utterance: That would be my checking account.

utterance: OK. do you happen to have the card cuz you said it was online traction transaction.

utterance: Yes. It was.

utterance: You happen to have the card number for that?

utterance: It's just one moment.

utterance: I thought I had it with me. Give me one second. Let me go and get it.

utterance: OK.

utterance: Great! I got it. OK.

utterance: that card number is going to be eight four three nine zero zero four two nine four eight three zero zero one zero.

utterance: OK. Just a second while I look up your account.

utterance: OK and just for verification. Can I get your mother's maiden name?

utterance: Sherman.

utterance: OK.

utterance: All righty.

utterance: now, what is the date of the transaction?

utterance: It was August third was the first transaction.

utterance: OK. Just a second.

utterance: OK and the dollar amount on it?

utterance: Seventeen ninety-nine.

utterance: OK. OK yeah. I do see that transaction here and is is there a reason why you don't.

utterance: I don't remember signing up for HBO plus at all. I thought perhaps maybe it was something else and it just continued coming out and coming out. I mean, this is the third month, so I really need this taken off.

utterance: OK and is there anyone else that to have access to that card or.

utterance: not this card. No, sir.

utterance: OK.

utterance: Taking a look here.

utterance: And you said it's been recurring so let me look. Got. Yeah, this is coming up also in September last month so have you tried contacting them?

utterance: I have not been able to get a hold of any of the representatives. I have to look to see if maybe my if I've have any login information that was on the site. There's nothing there. So I really don't know where this is coming from.

utterance: OK. Oh well we can definitely try and take care. that taken care of and put the stop on any of the future withdrawals from that provider.

utterance: How long think it will take for that money to go back into my account?

utterance: should be only about two to three business days once we get it stop on that we'll see about refunding the money.

utterance: I don't see will there be any other charges on that so we should be able to get that stopped. would you like me to put a hold on the card itself or just these transactions to this provider?

utterance: Please go ahead and put a lock on the card and send me a new one just in case. cuz I really don't know where the information was compromised at.

utterance: OK. That's not a problem. We'll go ahead and get this card deactivated.

utterance: OK and I'll. We'll go ahead and get you a new card. That the new card shall arrive in seven to ten business days. once you get that new card, just make sure you go online if if you use the online banking. You can activate it or you can call the numbers over your number on the card to call to set up the activation on that card.

utterance: OK. could you just give me a quick balance on that account please?

utterance: OK. Yeah. Looks like you got twelve hundred eighty-three dollars seventy-eight cents right now.

utterance: OK.

utterance: OK. will I still be able to. I mean, with the card locked, will I still be able to at least make one or two payments online or am I gonna have to go wait until the new card comes in?

utterance: if you're using the card number for transactions you may have to set up separate arrangement possibly just having them having it taken directly out of the checking account and you can set that up with your online bill pay, if you use that. and just use the routing number and account number that's on the bottom of your checks.

utterance: OK. That sounds great. I really appreciate it cuz this has been driving me nuts.

utterance: OK and like I said, you should see the refund back to your account in probably in the next about forty-eight hours. since it's towards the end of the business day today it'll be activated the the refund should be started first thing tomorrow as far as business day and that money should be back into your account by the end of the following day.

utterance: OK. That sounds great. I really appreciate it.

utterance: OK. Anything else I can help you with?

utterance: Not today.

utterance: OK and thank you for calling Intellibank and I hope you have a better day.

utterance: Thank you and you too. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Malik Rondo. How can I assist you today?

utterance: Hi. I have two issues I'd like you to resolve for me today.

utterance: OK. Go on ma'am.

utterance: I lost my credit card. And I'd like to close my account and transfer the remaining funds to my checking account.

utterance: OK ma'am. First of all, your credit card needs to be canceled and another will be reissued to you. To proceed, I need some information.

utterance: Sure, go on.

utterance: What is your first and last name?

utterance: My first name is Amelia and my last name is Wright.

utterance: What is your date of birth?

utterance: My date of birth is the thirtieth of July, nineteen ninety-two.

utterance: For your security question, what is your middle name?

utterance: My middle name is Melissa.

utterance: And what is your credit card number please?

utterance: My credit card number is seven three four five seven seven six five nine two one one three two three four. Oh I'm so sorry. I made a mistake. My correct credit card number is eight two five seven seven six five nine two one one three two three four one.

utterance: OK. What date did you lose your credit card?

utterance: it was about a week ago. it should be on the fourteenth of June.

utterance: What is the name of the business you last used your credit card?

utterance: I last used my credit card to get an ice cream from a convenience store, downtown LA.

utterance: All right. Thanks for the information. It should only take me a moment to cancel your credit card. Just hold on a bit please. All right, your credit card has just been canceled and a new credit card will be ready for you in seven days time.

utterance: OK, thank you very much.

utterance: Please, I need you to confirm the address you want your new credit card to be delivered to.

utterance: Sure. My receiving address is two one four two Norma Lane. Shreveport Louisiana.

utterance: Thanks for confirming your mailing address. To activate your credit card upon receiving it, you will find a sticker on the front of the card showing you a phone number and a website for activating your credit card.

utterance: OK, thanks for that. Is there any other way to report a stolen or lost card without calling a help line or coming to the bank?

utterance: Yes, there is. You can alternatively use online banking by downloading our bank mobile app and registering. You can find Intellibank's mobile app on Google App Store or on the Apple App Store.

utterance: OK, thank you. hope you're having a stress-free day.

utterance: Yes I am, thank you. Hope your day is going fine as well.

utterance: Yes, thank you.

utterance: For your second request, you'd like to close your checking account and have your bills transferred to another account, right?

utterance: Yes, that's right.

utterance: OK. I'm going to ask some questions, all right?

utterance: All right.

utterance: What is your first and last name?

utterance: My first and last name is Amelia Wright.

utterance: What is your date of birth?

utterance: What is the last four digits of your social security number?

utterance: The last four digits of my social security number is two three four one.

utterance: For your security question, what is your dog's name?

utterance: My dog's name is Mr. Giggles.

utterance: OK. Can I please have the account number of the account you'd like to close?

utterance: Sure. It's four four eight five seven one.

utterance: If you don't mind me asking ma'am, what is the reason you want to close your account?

utterance: Well, I have both a checking and savings account and I only need one. So I'm closing the checking account. Also, I'd like you to transfer the residual balance of my account to this account number. Four nine five six zero four. The routing number of the deposit account is one nine nine seven six five eight seven two. It is a savings account.

utterance: OK ma'am, that's fine. I can confirm your checking account balance is five thousand dollars and eighty-five cents. And the deposit account number you'd like the residual balance to be transferred to is four nine five six zero four. The deposit routing number is one nine nine seven six five eight seven two. And it's a savings account, correct?

utterance: Yes, that's correct.

utterance: OK, your account closure will be finalized in twenty-four hours. Is there anything else you'd like me to do for you?

utterance: No thank you. That'll be all.

utterance: OK ma'am. Again, my name is Malik Rondo. Thank you for your time and have a nice day.

utterance: You too. Bye.


utterance: Hi, thank you for calling Intellibank customer service. My name is Maya. How may I assist you?

utterance: Hi Maya, this is Loren again. we just spoke about the suspicious charge on my credit card.

utterance: Right. Hi Loren. OK, I can definitely help you with that. I know that's unsettling to see.

utterance: You have no idea.

utterance: OK Loren, for verification purposes, can you please provide me with your last name once again?

utterance: Yes, my last name is Hart and that is spelled H A R T.

utterance: Thank you. And for the security of your account may I also have your date of birth, please.

utterance: Yes, it is December third and that is nineteen eighty.

utterance: Thank you so much. All right Ms. Hart. Can you please provide me with the last four digits of your social?

utterance: Yes, it is two one oh seven six.

utterance: Thank you. And can I please have your credit card number?

utterance: Yes, I totally should have had that out. Hold on. I just set it down. OK, are you ready?

utterance: Yes, Ma'am.

utterance: OK. the number is eight eight one eight two three four six seven seven zero nine one one eight zero.

utterance: Thank you. And it looks like you do have a security question on the account. Can you please provide the answer to that question?

utterance: it is my mother's maiden name I think.

utterance: it looks like it could be a pet's name.

utterance: Oh. I'm guessing it's Poochy. it's P O O C H Y

utterance: Yep, that's it.

utterance: Thank you. OK. Let's see. I do have your account here in front of me now and you already provided me with your credit card number. Thank you for that.

utterance: Yeah, of course.

utterance: OK, so what is the amount of the charge in question?

utterance: OK, so it is two hundred and twenty-eight dollars and forty-two cents at La Bomba Records in Los Angeles, California.

utterance: OK. Give me just a moment here while I review your transactions.

utterance: Yeah, no problem. Please take your time.

utterance: Thank you. Let's see. Do you happen to know the date of that transaction?

utterance: I sure do. It was November November twenty-first.

utterance: OK, I see it here. So you did not make this purchase?

utterance: No, I definitely did not. I do not live in California. I've not visited California, and I called this place to see if perhaps they were like an online merchant, like you know maybe I'd bought something and forgot. but they don't sell anything online. I have wracked my brain, I've asked my husband. I have tried and tried to figure out where this charge could have come from but the only thing I can figure out is that someone's stolen my account information.

utterance: Right I see. and have you notice any other out of state charges or suspicious charges on the card?

utterance: No, no just this one and that's what I guess what seemed so strange to me.

utterance: Yeah, it's becoming increasingly common unfortunately.

utterance: Really, I was hoping things had gotten better. I've never had a fraudulent charge on my card before this.

utterance: Well, that good.

utterance: Yeah, I mean, at first I thought this place might be even a real store but it's a music store in LA and I haven't even been to LA in years. I mean, the last time I was anywhere near there it was like four or five years ago. And we were just passing through. I mean, after like a music festival near there.

utterance: Oh, how fun. I love music festivals.

utterance: Yeah, me too. I totally miss light music. I was so excited to go see Chris Stapleton last weekend. and the concert was canceled due to COVID surge. I am so tired of COVID. I am just ready for all of this to be done.

utterance: Yeah, you and me both. OK, so Ms. Hart, I was able to process that dispute. It has been sent to our transaction dispute department where they can take a closer look at it. They'll conduct an investigation into that disputed charge and if they deem it fraudulent, it will be permanently removed from your account. it's been temporarily removed while it's being investigated, and the investigation usually take no more that forty-eight hours to complete. And you will receive a notification by email as to what the conclusion of their investigation is. Also, anytime the account is breached, we recommend canceling the card. So, with your permission I will cancel your credit card.

utterance: Oh, yes. Please, thank you. is there anything else I need to do on my end?

utterance: No Ma'am. Just look out for that email. You shouldn't have any further issues because the card will be canceled. Just hang on the line a moment while I confirm that cancellation.

utterance: OK, yeah. No problem.

utterance: Yes, Ma'am. OK. Your card was successfully canceled. Can you please verify your current mailing address where you would like your new card sent?

utterance: Yes, OK. So it is one four four four East Jacob Street. And that is in Miles City, Texas. One zero nine zero one is the ZIP.

utterance: Thank you. I'm sending you a new credit card. It will be express delivered to you tomorrow and it should arrive no later than Thursday.

utterance: Oh my gosh, that will be awesome. Thank you so much.

utterance: You're so welcome. Was there anything else I can assist you with?

utterance: No, I think that's it. Thank you again.

utterance: You're welcome. Have a blessed day.

utterance: You too. Thank you so much.

utterance: Goodbye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank this is Becky how can I help you?

utterance: I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?

utterance: OK. I would be more than happy to help you with this. . Can I get your credit card number?

utterance: No my . I don't . Let me. Let me see if I wrote it down somewhere . OK OK. It's four six seven three zero two nine five eight three one two five three zero nine.

utterance: OK. Four six seven three six two nine five eight three one two five three zero nine?

utterance: Yes.

utterance: OK thank you very much. And your name?

utterance: My name is Karerin Huxley. My name is spelled K A R E R I N.

utterance: OK. Thank you Karerin. and for your security can I get your date of birth please?

utterance: Yeah. It's June sixth nineteen sixty-two.

utterance: OK. And an authenticating ID. That might be like your. Let's see here. You driver's license number actually.

utterance: Oh Let me find it. Why do you need all this information? It's six six one seven five four two.

utterance: Six six one seven five four two. Thank you very much. Yes we just need this information to protect your security to make sure that

utterance: Well that's fine. I just. I want the card shut off. I don't want it. I don't want people using it to buy money buy stuff and. And I don't want to lose all my money. And I I just paid it down. I need it done now. I'm trying to go on vacation and. This is not something that I can handle right now. What can you. Can you stop it from getting used from where you are?

utterance: Mhm.

utterance: I would be. Yes. That's definitely something I can help you with and I know it it can be very frustrating when when you lose or.

utterance: I think it was stolen. I I think someone took it. I don't know. I don't see how I would have lost it.

utterance: Oh, OK.

utterance: OK. Well let. One more question just a security question. To just make sure you are who who you know. On the account. Especially since you know it's been missing.

utterance: OK.

utterance: Well I didn't

utterance: Lose it.

utterance: Well, can I get your Can I get your maiden name please?

utterance: My Michaels Michaels.

utterance: OK. Thank you very much. OK and the date that you lost your or shbye bye. The card was stolen?

utterance: OK. today is the third or fourth. It was yesterday so the the third cuz today is the fourth. Yes the third.

utterance: OK. So October third OK.

utterance: I was I was at Rite Aid. Yes I was at Rite Aid that was the last place I went I needed I needed some medicine. My stomach my head. I've been dealing with so much. Just trying to get this vacation going and everybody's not helping me. And so I had to go to Rite Aid because I had to get that medicine. I just I needed to find the the right medicine to be able to go on the plane. Because my doctor wouldn't prescribe the medicine to knock me out. And so I got the medicine. Got the card. I swear I got it back but you know what. I I the guy might have not given me the card back I don't know. But I know I did not lose it.

utterance: OK. OK. Well then the most recent transaction on the card was was at the Rite Aid?

utterance: Yes. The one in Oregon City.

utterance: Oregon City Rite Aid. OK I see. OK. Yes actually that was the most recent transaction so the good news is that no one else has used the card.

utterance: So they haven't taken the money?

utterance: No. Your last transaction was Rite Aid Oregon City October third.

utterance: OK. OK. Could they have used it at Rite Aid after me because I was there at one o'clock. Does it say what time? I don't know if it was picked up and someone just bought a bunch of stuff at Rite Aid.

utterance: OK.

utterance: It says It was used at twelve fifty-seven. the amount was twenty dollars.

utterance: OK. Yes that sounds about right. I bought two bottles.

utterance: OK.

utterance: OK good. I would be more than happy to cancel this card. And re-issue you another card.

utterance: So if you cancel it right now no one can use it, right?

utterance: That's correct. That's. This is the last. I'm canceling it right now. So you won't have to worry about anyone else being able to use that card. Can I just confirm the address that I will be mailing the new card to?

utterance: Like it's.

utterance: Yes. I am in Oregon on vacation but I live in Alaska.

utterance: OK and the address to mail the new card to?

utterance: Yeah one five seven three Appleton Road Juneau, Alaska. Nine seven two two two. Now when is that going to be there because I get home next week but I leave for vacation two days after that and I need my card.

utterance: OK.

utterance: OK. Your card will be mailed out immediately. It will take about three business days to get to you though.

utterance: Am I able to pick it up somewhere like? I don't know if that's gonna be enough time. Can I. Are you. Do you have a branch in Oregon or are you close by where I live?

utterance: Yes. The branch in Oregon would be able to issue a temporary card so you can still access your funds. So just go in with your ID and give them the information you gave me. Your your driver's license and security question answer to that security card and your credit card number and they'll be able to issue a temporary card until this one comes. I just wanted to advise you. When you do get your permanent card that's being mailed to you. There will be an eight hundred number on that card. Use that number to activate your new card.

utterance: OK.

utterance: OK. And and just to be a hundred percent. No one can use the credit card number even if the card is canceled? Like they can't order anything online?

utterance: That's correct. This this account at this point now is canceled and closed.

utterance: Oh thank goodness.

utterance: So we will issue you a new credit card number.

utterance: OK. Now hold on I have a question. Let me. I wrote it down somewhere. Hold on one second. OK. nope, it looks like you answered it. I'm sorry. Thank you so much.

utterance: Oh.

utterance: No problem. Is there anything else I can help you with today?

utterance: No. No that's all. Thank you.

utterance: OK. You're very welcome. And thank you for choosing Intellibank. Have a good day.


utterance: Hello, welcome to Intellibank. This is Michael. How may I help you?

utterance: hey, this is John. I'm calling. I'm interested in opening an account and I want to I mean I'd been a member of the bank for a while but then I closed an account because I moved and so but now I'm back back in town so I'd like to get an account so I'm curious of what. Can we do this by phone?

utterance: Yes sir, we certainly can set up a new account for you by phone. may I have your first and last name sir and your date of birth?

utterance: I'm John Walker. that's W A L K E R. And what was the second question?

utterance: Your date of birth sir?

utterance: Oh I was born November tenth nineteen sixty.

utterance: Thank you. May I have your Social Security number sir? This is to put on file to associate with your account.

utterance: hold on hold on. I messed this up last week. just a minute. Let me go get something. I had to write a reminder to myself. One moment.

utterance: That's not a problem sir. Take all the time you need.

utterance: OK. Here it is. Three six three five seven nine three seven six.

utterance: Thank you sir. What kind of account would you like to open with us? Would you like a checking or a savings account?

utterance: Yeah, just a savings account. I just don't write checks anymore so.

utterance: Understood sir. please choose a security question. some examples that you could choose for your security question is what is your mother's maiden name? What is the name of your first pet? What street did you grow up on? What would you like for your security question sir?

utterance: What does that mean? A security question? What will it be used for?

utterance: This is for the security of your account sir. It's just if you ever decide to call in at another at a later date or if you're trying to log in online, this is the security question to verify your identity.

utterance: OKs. So it needs to be something I remember so OK my mother's maiden name. What is my mother's maiden name?

utterance: Thank you sir. And what is the answer to this security question?

utterance: Jeffries. That's like J E F F R I E S. S as in Sam.

utterance: Thank you sir. hold on one moment please.

utterance: Are yo~. So where where is your at I Bank, where is your office located? Are you in town?

utterance: Intellibank sir? Are you inquiring about Intellibank office locations?

utterance: Oh what did I call it? I'm sorry.

utterance: I Bank sir.

utterance: Oh oh OK sorry. ye~. yes.

utterance: yes sir. Intellibank office locations we have two of them possibly in your city.

utterance: No no, I was kinda curious where the call center is. Where's your location?

utterance: Oh I apologize sir. my you're asking about my location? yes our call center I'm currently calling from Austin Texas. If that answers your question correctly?

utterance: Oh wow! I've been to Austin before. have you You know we just had the big music festival. I mean I used to go but I'm just getting a little too old for that. Have you ever been to the Austin I I forget what they call it. It's music fest~. ACL that's it. Have you ever been to that?

utterance: Yes sir, Austin City Limits. I I've been there a couple of times

utterance: Yeah

utterance: That's some crazy stuff isn't it.

utterance: Yes indeed, sir. OK Mr. Walker, I'd just like to confirm a few things before I officially open this account. your first name is John, last name Walker. Your birthday is November tenth nineteen sixty. The Social Security number that we have assigned to your file is three six three five seven nine three seven six. This is a savings account which you are opening with Intellibank. The security question which you have chosen is what is your mother's maiden name? Answer is Jeffries. Spelled J E F F R I E S. Does does all this sound correct sir?

utterance: That's perfect. Yes.

utterance: OK sir, so effective immediately today this account will be open with us in Intellibank. You will be able to deposit or withdraw at your leisure. we do not have online fees since you are have become a member and the account number the for your savings account which is assigned to it is you might need a pen for this sir

utterance: OK.

utterance: Your account number is seven one seven six two six. But you can also find this online. Are you familiar with online banking sir?

utterance: I am. I am. I just haven't had good luck with it but I I oh sorry. Go on.

utterance: Would you like more information about online banking?

utterance: Not right now. and that account number was seven one seven six two six?

utterance: Yes sir, that's for your savings account that you're opening with us.

utterance: OK. Alright, so I'll go into a branch and make a deposit. Thank you.

utterance: Thank you. Is there anything else I can do for you?

utterance: no, not today.

utterance: Alright, have a good day sir.

utterance: Thank you. You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank Customer Services. My name is Gabriel. How can I help you today?

utterance: My name is Peter Harper, H A R P E R, and I would like to close my savings account and transfer the money to my checking account.

utterance: All right, Mr. Harper. Let me go ahead and get your account pulled up here and if you can go ahead and verify the last four digits of your social security number for me, please.

utterance: One six eight four.

utterance: All right, I've got your account pulled up here and you're wanting to close your savings account. Is that correct?

utterance: That is.

utterance: All right, now is there any specific reason you're closing your savings account?

utterance: Well, I've only got fifty-five dollars in my savings account and each month you pull five dollars fee out of it because I don't have ten thousand dollar balance. That's stupid. And the interest I get is maybe two cents a year, so it's doing me no good.

utterance: Yeah, I see Mr. Harper. Well, I do apologize for that. It looks like when you opened your savings account, it was opened as one of our higher tier savings accounts. So, I, I could, if you would prefer to close that account out and we could use that money to open our basic savings account which just has a minimum balance of five hundred dollars a month on there to avoid those bank fees.

utterance: Well, I don't have five hundred dollars to put in there so, no Let's just close that one out and transfer that to my checking account and my checking account number is zero four six four four nine eight eight four three. That is my checking account number.

utterance: All right, Mr. Harper. We can certainly go ahead and close that savings account down for you. Let me go ahead and pull that account up. It looks like you've got the security questions on your account so if you don't mind going ahead and answering the following question for me. In what city was your mother born?

utterance: Tulsa.

utterance: All right, that matches, Mr. Harper. Now if you don't mind, if you could verify the number of the savings account that we're going to be closing today.

utterance: what number?

utterance: The account number of your savings account, sir.

utterance: Oh, OK. It's four one four seven nine four zero three nine four.

utterance: All right, that is, I, I do see that account and you're correct. There is a balance of fifty-five dollars in there and I'd I understand you're wanting to go ahead and just transfer that to your savings account, Is that correct?

utterance: That is correct.

utterance: Or your checking account, I'm sorry.

utterance: Of my checking account, yeah.

utterance: All right, and if I can have the account number of your checking account, please.

utterance: Four one four seven nine four oh three nine four.

utterance: All right, Mr. Harper and if I could get your routing number for that account, please.

utterance: You can hang on while I grab a check.

utterance: Not a problem, take your time.

utterance: OK, I've got a check. routing number, let's see. That's the one on the left of the check? here it is. One eight zero zero zero eight zero one one.

utterance: All right, Mr. Harper. I've got that. All right, and I'll go ahead and read those numbers back for you. The routing number is one eight zero zero zero eight zero one one. Is that correct?

utterance: That is correct.

utterance: All right, and I will go ahead and transfer this fifty-five dollars and get your savings account closed down.

utterance: OK, how's the weather up there?

utterance: Now the weather has been kind of dreary actually the last few days. It's been a little cold and misty.

utterance: OK, it's been hot here.

utterance: Now, well.

utterance: It's supposed to rain next week though but hopefully not too much.

utterance: Well, yeah I hope it doesn't rain too much down there for you and at least you can enjoy the next few days if it stays warm for you.

utterance: OK, how long, how long do I have before the money is in my checking account?

utterance: yes, it looks like it should be deposited by the end of the, the business day today but if you don't see that money transferred and available in your checking account within two business days feel free to just give us a call back here and we can figure out where the delay and the hold up might be.

utterance: OK. Well, I appreciate it.

utterance: Not a problem. We appreciate you having been such a loyal customer to Intellibank. is there anything else I can get you set up with today, if you'd like information on online banking perhaps?

utterance: no, I'm good.

utterance: All right. Well, you have a you have a wonderful day, Mr. Harper, and you will get transferred to a survey at the end of this call to let us know about your experience today. if you don't mind filling that out, just hang on the line for me.

utterance: All right. Thank you.

utterance: Thank you. Have a great day.


utterance: Hi, thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: hi Rose. I'm calling. My name is Kim and I'm calling about my account. I had set up to have my bank statements sent to me via email and it's been almost I think two months and I haven't received a statement. So I just was wondering if you could help me with that.

utterance: Sure, I can certainly take a look at that for you. I'm sorry that it's been so long since you had contact from us. That's definitely problematic and we'll get to the bottom of that today. first I just need to ask you for a few questions for some personal information, OK? I know you said your first name is Kim and what is your last name?

utterance: It's Johns. That's J O H N S.

utterance: Thank you Miss Johns and can you please tell me your date of birth?

utterance: Yes, it's April twenty-fourth nineteen seventy-seven.

utterance: All right, thank you so much. And what about your Are we. Oh OK. You have two accounts with us. You have a checking and a savings. Are we talking about the checking or the savings account?

utterance: OK, the checking. Right?

utterance: Yeah.

utterance: OK bear with me just a second. I was just trying to see which account number I needed to ask you for. OK, can you please give me your checking account number?

utterance: Sure, let me look for that right here. See here.

utterance: bear with me for one moment. I thought I had it right in front of me.

utterance: Sure, take your time.

utterance: can I give you my social instead?

utterance: sure, yeah. Go ahead.

utterance: OK, that's one seven three seven three nine five zero three.

utterance: All right, thank you so much. I appreciate that information. And for your security question, what is your mother's maiden name?

utterance: yes. That's Murphy.

utterance: OK, thank you so much. All right, let's see here. And so can you tell me the email address that we have on file?

utterance: well it should be my first name, my. Excuse me, my first initial, last name which is K Johns and then three sevens. Seven seven seven at Gmail dot com.

utterance: OK, so basically we just need to update your personal information and your email address cuz it looks like we have the wrong one here. bear with me just a sec. Can you read that email address to me once more.

utterance: Sure, it's K Johns my first initial, last name and then three sevens. So, seven seven seven at Gmail dot com.

utterance: Mhm.

utterance: All right, thank you so much. And bear with me just a second. I just wanted to make sure I've got all this updated for you.

utterance: What did it. What did it say?

utterance: My email address. What was?

utterance: It was sixes instead of sevens.

utterance: Oh OK. Huh, wow. I must have really messed that up.

utterance: Yeah.

utterance: That's OK. I wanna go ahead and get a confirmation sent out to you that I have updated this. if you could just check your email for me and let me know that you got a confirmation and then we're gonna go into your your online portal to make sure that it's correct there as well.

utterance: Sure, yes. I received the I received the update in my email.

utterance: OK and can you open. Can you go to WWW dot Intellibank dot com?

utterance: Sure.

utterance: And then, just follow the prompts like you normally would and but go over to your profile and scroll down and see if the if the email address is correct.

utterance: OK. Bear with me for one moment while I log on.

utterance: Sure, take your time.

utterance: OK. OK, I got it logged on here. Let me get over to my profile here. OK.

utterance: OK, yes. It does look like it's been updated online as well.

utterance: Fantastic! And would you like any further information about online banking in order to update your personal information more conveniently in the future?

utterance: no, that's OK. I can take it from here. I didn't even think about going online and updating my information or checking to see if it was correct. but I appreciate you taking care of it.

utterance: It's OK.

utterance: Oh, it's totally fine. You can call in and and ask us anything. Anytime, we're. That's what we're here for is to help you. and is there anything else that I could help you with today?

utterance: Nope! That's everything. Thank you so much.

utterance: You are very welcome. we value your loyalty at Intellibank and thank you so much for being a customer and I hope you have a wonderful rest of your day Miss Johns.

utterance: Thank you. You too.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Good day, sir. Thank you for calling Intellibank today. How may I help you today, sir?

utterance: Hello. I'm Kinsley.

utterance: OK.

utterance: I lost my card.

utterance: OK. I'm really sorry about that, sir Very sorry about that, sir.

utterance: Thanks.

utterance: sorry, sir. When last where was the card sent?

utterance: I'd I ordered for pizza.

utterance: OK.

utterance: That was the last time I used the card.

utterance: OK. OK. I'm really sorry about your card, sir.

utterance: And and what type of card was it, sir?

utterance: It was a silver card.

utterance: OK. OK. OK. All right. All right.

utterance: Hold on a minute, sir.

utterance: Are you with me, sir?

utterance: Yeah. I'm with you.

utterance: sir, I would need to collect some personal information, sir. I hope you don't mind, sir.

utterance: I don't mind.

utterance: OK, sir. So you have any means of identification, sir?

utterance: Yeah. I have my social security number.

utterance: OK. That's that's amazing. So can I have the last four digits of that number, sir?

utterance: OK.

utterance: Five three two six.

utterance: OK.

utterance: OK.

utterance: OK, sir. You said five three two six, sir.

utterance: Yes.

utterance: OK.

utterance: OK, sir. Thank you very much. Just hold a minute while I check our database.

utterance: Are you still with me, Mister Kelvin?

utterance: Yeah. I'm with you.

utterance: OK. sir, can I have your first name, sir?

utterance: Kelvin Kent.

utterance: OK and your last name, sir?

utterance: Kent.

utterance: OK so Kelvin for first name Kent for last name.

utterance: Yeah.

utterance: OK, sir. Thank you very much, sir.

utterance: Hold on a minute.

utterance: Sir, are you with me, sir?

utterance: Yes.

utterance: sir, can I have your date of birth?

utterance: Yeah. Yeah.

utterance: Yes, sir.

utterance: Actually, it's third of April.

utterance: OK.

utterance: Nineteen eighty-five.

utterance: OK. Third of April nine eighty-five. OK.

utterance: Third. You said third of April nineteen eighty-five, sir? All right, sir. Hold on, sir.

utterance: Yeah. Yeah.

utterance: OK, sir. sir, can I have the credit card number, sir?

utterance: OK.

utterance: Yes, sir.

utterance: Oh and just hold on a meanwhile while I check for my credit I'll check of the detail.

utterance: Oh OK.

utterance: OK. OK. Are you with me, sir?

utterance: Yes, I am.

utterance: OK. Three three.

utterance: OK.

utterance: Three six.

utterance: OK.

utterance: Four two.

utterance: OK.

utterance: Seven eight.

utterance: OK.

utterance: Seven eight. Again four one.

utterance: OK.

utterance: OK.

utterance: Four four nine.

utterance: OK. can you come again, sir, and call the number again. Slowly this time, sir.

utterance: OK. OK.

utterance: Three three.

utterance: OK.

utterance: Three six.

utterance: OK.

utterance: Four two.

utterance: OK.

utterance: Seven eight.

utterance: Yeah.

utterance: Seven eight.

utterance: OK.

utterance: Four one.

utterance: OK.

utterance: Four four nine.

utterance: OK.

utterance: So the last four digits, sir, one four four nine, sir?

utterance: Yes.

utterance: All right, sir.

utterance: Just hold on a minute, sir.

utterance: OK.

utterance: OK, sir. Sir, can I get the date the card was lost, sir?

utterance: it was thirteenth of May.

utterance: OK.

utterance: The thirteenth of May if I'm not mistaken. This year.

utterance: all right all right.

utterance: All right. Just hold on a minute, sir while I check computer.

utterance: OK.

utterance: Are you still with me, sir?

utterance: Yeah. I am.

utterance: OK, sir.

utterance: Sir, do you have any security questions, sir?

utterance: Yes. Name of pet.

utterance: OK.

utterance: OK. Name of your pet. OK and what's your answer for that, sir?

utterance: Coco.

utterance: OK.

utterance: Coco. OK. Sir is that a dog or a cat, sir?

utterance: Yeah. I love cats.

utterance: OK. OK.

utterance: I bought a cat so I'm allergic to dogs.

utterance: Oh, wow.

utterance: Very black and beautiful like cute cat.

utterance: Oh OK. Wow.

utterance: Well that's nice and and how do you feed your cat, sir?

utterance: Oh, I feed my cat three times everyday. Just the way I eat.

utterance: OK.

utterance: OK. So it like you eat. You cook it for yourself and then you cook for your cat. Wow, that's amazing. The cat has to be your best friend, sir.

utterance: Yeah.

utterance: Yeah yeah yeah.

utterance: Yeah yeah.

utterance: Actually, my buddy.

utterance: Oh OK. All right.

utterance: Thank you, sir. Sir, hold on a minute, sir.

utterance: Hello, sir. Are you still with me, sir?

utterance: Yeah.

utterance: Sir, just hold on while I while I work on your request, Sir.

utterance: OK.

utterance: Hello, sir?

utterance: Yeah.

utterance: Yes so I can confirm to you that I have canceled your previous card.

utterance: Oh, that's nice.

utterance: OK, sir, and I would like to issue you a new one. I don't know is there any thing you like me to do while issuing the card the kind of card you want. You still want the silver card or you want the platinum card?

utterance: Yeah, silver is it.

utterance: No, I want a sliver card.

utterance: OK. The silver card it is, sir.

utterance: Just hold on while I work on it.

utterance: Yes, sir. Mister Kelvin are you still there?

utterance: Yeah. I am.

utterance: OK so I can confirm to you now that I have issued you a new card.

utterance: OK.

utterance: Yeah and it will be ready in five days time.

utterance: OK.

utterance: OK.

utterance: Sir, can you confirm an address for card delivery, sir?

utterance: OK. OK. It will be number house forty-four street.

utterance: OK. All right. All right.

utterance: What state, sir?

utterance: Dallas.

utterance: OK. All right. All right. All right. No problem, sir. OK. I have.

utterance: I can confirm that I have added the address for the delivery we will put a call to you when it's it's time for card delivery, sir. So as to confirm your availability, sir. All All right, sir. So is there any other thing I can do for you today, sir?

utterance: All right. All right.

utterance: OK, thanks.

utterance: No, thanks. I anticipate your call.

utterance: All right. All right. Thank you very much, sir. Thank you for calling into Intellibank today. Have a great day, sir.

utterance: You too.

utterance: All right. Thank you very much, sir.

utterance: Yeah.