utterance: Hello. Thank you for calling Intellibank. My name is Gio. Agent ID number four seven, five two. May I start with getting your name and your date of birth, please?

utterance: Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.

utterance: OK, ma'am. So you need to make a withdrawal and check your account, correct?

utterance: Yes, I would like to know my checking account balance and make a withdrawal because the dang dog done ate my mail again.

utterance: OK. One moment while I pull up your account. Just bear with me. My computer is going a little bit slow today. OK. OK. There we go. I have it up now. I just a little bit more information to verify that it's you on the other end. So, I see your account has a security question. Where was it that you and your husband met?

utterance: Oh, that's a story and a half for sore eyes. It was a county fair demolition derby. You had to have been there to seen it. He was trying so hard to get my attention. Bless his heart. He almost missed the derby. But that's for another day. Could you tell me my account balance? My older kids are getting home now and I really need to start finish getting snacks ready. You know kids.

utterance: Cer~

utterance: Certainly, certainly. I just need to get one more verifying piece of information. Do you have your ID or a credit card that's associated with the account?

utterance: Yes. My driver's license number is two three nine, one eight seven oh hold on. Just one second. Let me grab my purse real quick. I done forgot.

utterance: OK. No problem, ma'am. Just give. I'll be right here. Let me know when you're ready.

utterance: OK, give me one second. All right. I got it. Sorry, it took so long. OK. My number is two three nine, five one eight, seven three.

utterance: OK. That seems everything to be correct. So, you're calling to get your balance on your checking account, correct?

utterance: Yes, I need to make a withdrawal.

utterance: OK. So, it seems here that your balance is two hundred and twenty-two thousand and sixty-one cents.

utterance: OK, so two hundred and twenty-two thousand and sixty-one cents. Is that correct?

utterance: Yes, ma'am. So, is there anything else we can help you with today?

utterance: I would like to know if the deposit that was made yesterday cleared yet.

utterance: Yes, ma'am. It definitely it looks like everything is all set on my end and it should be reporting in and yes. That balance of two thousand two hundred thousand and twenty-two and sixty-one cents is correct that with everything posted. Nothing is pending. So, I see like you were saying about the kids. Would you like to know about our online account access?

utterance: Oh, that sounds so great.

utterance: Certainly, are you at your computer, or do you have your phone ready?

utterance: one second. Let me pull up my laptop.

utterance: OK, let me know when you're ready and you have your internet open.

utterance: OK, give me one second. The internet slow out here in the .

utterance: No problem. I know how it is. Over here in the city though, we have five G. You guys don't have that out there yet?

utterance: No, we're a bit slow. We're still on the four G honey.

utterance: Four G, I don't even remember what that was all about anymore.

utterance: I wish we got everything as fast as you people in the city do.

utterance: So, yeah. I'm. It goes way too fast. So, how is your internet? Is it coming up now?

utterance: yes. It's pulled up, right now.

utterance: OK. So, you need to go to WWW dot Intellibank dot com. Once you're there, let me know.

utterance: OK, WWW dot Intellibank dot com. OK.

utterance: OK. Now, so on the right-hand side, you'll see a red box and underneath that, you'll see register for a new account.

utterance: OK. I see.

utterance: OK, click that. Then, with the information we just went over, your ID number and your account number. Put that in there as long as your as well as your email. And then hit register.

utterance: OK. I put everything in. Are you sure my data is safe?

utterance: Yes, completely safe. We are FDIC insured, so no matter what the federal government, they have your back.

utterance: OK. Awesome cuz I worry, you know. I hear about all these things on the news about people's identity being stolen. It just makes me worry.

utterance: Oh, you have nothing to worry about. We are fully fully insured and everything is gonna be all set. But if you ever do have any questions or concerns you can always call us here day or night. We're always available here at Intellibank. So, is the registration all done and good?

utterance: Yes, sir. I got all my information now and I can view my account.

utterance: OK. The only thing you'll have to do is just check your email for the verification to sign up. So, like you were saying, you called to get your balance We went over that. Now is there anything else we can help you with?

utterance: no, sir. You certainly have been a . So sweet, honey.

utterance: OK, thank you so much, Ms. Brady. Again, my name is Gio. Agent ID four seven, five two and have a nice day.

utterance: You too, sir.


speaker_role: Agent

utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

speaker_role: Customer

utterance: yes. First name Ben last name Riley.

utterance: OK.

utterance: Can I also get your date of birth?

utterance: yeah. Date of birth is November twenty-third nineteen seventy-nine.

utterance: And for security purpose can I also get your state ID or driver's license number?

utterance: yeah. That is R P zero seven five seven three.

utterance: Four zero seven five seven three?

utterance: Correct.

utterance: OK.

utterance: Also for for security purpose can I also get your email we got on file?

utterance: yeah. The email is B as in boy Riley seven nine at Yahoo dot com.

utterance: at Yahoo dot com. Glad I'm not the only one to use that Yahoo account.

utterance: Yeah.

utterance: Slowly fleeting account.

utterance: Right. But I mean it's still it's still it's gonna stick around for a while.

utterance: Aww, yeah. It it got some life in it still.

utterance: How can I help you today, Mr. Riley?

utterance: I wanted to do a an internal transfer from my savings to a checkings account.

utterance: Oh OK! We can do that.

utterance: All right. Can I get your savings account number?

utterance: yes. zero nine one eight two seven three six five four.

utterance: OK.

utterance: Also, can I get your checkings account?

utterance: yes. That is nine eight seven one two three four five zero six.

utterance: All right and how much we moving today?

utterance: I'm just gonna move a hundred from the savings to my checkings.

utterance: OK.

utterance: So a hundred dollars from savings to checking.

utterance: Mhm.

utterance: All right. Your current savings account balance is five thousand seven hundred forty-three dollars and six cents.

utterance: Your new current checking account balance is seven thousand four hundred eighty-two dollars and fifty-two cents.

utterance: Awesome! That tracks.

utterance: All right.

utterance: also Mr. Riley, do you have the Intellibank app?

utterance: I do. I actually just downloaded it not too long ago. I haven't gotten to setting up my information and everything just yet though.

utterance: OK OK. Well just a heads up you can also transfer your your funds in from your internal accounts on the app.

utterance: Oh!

utterance: Just just to save you time cuz I know a lot people don't like to be on hold or wait for one of us agents to get a hold on the phone, but you can do a lot of things on that app. Make sure that it's real time.

utterance: Awesome.

utterance: Mhm.

utterance: our servers lately might have a little hiccup where they hesitate for about a hour or two. But everything else is pretty much just real time fluent.

utterance: OK.

utterance: Oh OK. So I can use the app to like do this transfer and all that kind of stuff?

utterance: Yes. It's it's very easy. It prompts you every time. Every time you sign in you'll get an email alert saying that you logged in.

utterance: so it's very secure as well.

utterance: Mhm.

utterance: and you can change whether you wanna have a limitation on certain accounts or certain spending for that day. Everything

utterance: Yeah the app is very versatile.

utterance: Awesome! So if say I wanted to change like my personal information? For my account. I can do that all through the app?

utterance: Yes and when you do it you can actually it'll actually change in real time as well.

utterance: Awesome! That that is amazing actually.

utterance: I should've been using this one.

utterance: Yeah.

utterance: Well, it's never too late.

utterance: that's what technology is right now. It's never to late to get involved.

utterance: Awesome! That they that that works out a lot actually. That's very convenient helps me out a lot. coz like sometimes I just don't have, you know, have the time to be on phone all, you know, for a while. So.

utterance: Exactly! Exactly! And like I said there's plenty of people I know of that just they just don't want to be on on hold or waiting for a agent to get on on the phone. The app definitely eliminates that whole situation.

utterance: Great. That that is that is amazing! Thank you.

utterance: no problem sir. Is there anything else I could help you with today?

utterance: that'll do it.

utterance: Oh well then you have a lovely day and thank you for calling Intellibank, Mr. Riley.

utterance: Awesome.


utterance: Hi, welcome to Intellibank. This is Jennifer speaking, how may I help you?

utterance: Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.

utterance: OK. No problem. May I have your first and last name and your date of birth?

utterance: Yeah, my name is Samantha Grey. And it's Grey with an E, so it's G R E Y. And my date of birth is October nineteenth nineteen ninety-three.

utterance: OK. Thank you. And may I have your credit card number?

utterance: yeah, just give me one second to find that.

utterance: OK. I've got it. it's seven seven six five eight nine five six three seven seven eight four two zero one.

utterance: And you said four two zero one?

utterance: Oh, I'm sorry let me re-read that for you. I got the last few numbers wrong. I'll start over its Seven seven six five eight nine five six three seven seven eight four four zero one.

utterance: Oh, that's no problem thank you. may I ask you a security question? To make sure this is you?

utterance: Yeah.

utterance: What is your mother's maiden name?

utterance: Smith.

utterance: OK. Thank you. How can I help you Samantha with your disputed transaction.

utterance: Yeah I think there's a charge for Jess Music supply store. I've never been to this place. An Yeah, so, I didn't make that Payment.

utterance: OK. So, what we can do about that is we can either offer a charge back, so that would reimburse you the money or what we can also do, to make sure that there's no continued fraud on your account, is we can send you a new credit card and cancel that one.

utterance: Yeah, can we do both of those?

utterance: Yes, of course. so I'm gonna put that charge back in right now. And that should be posted to your account within seven business days. and can I have a new address or an address to send your new card?

utterance: Yeah my address can be at three five seven one Rose Street New York, New York And the ZIP code is one zero zero three seven.

utterance: OK. And so what's gonna happen is your also gonna get a temporary card in the mail. While your credit card, you're waiting for your new credit card, so that you can still carry out transactions in the meantime. So, I'm gonna send that to your address as well can I actually also verify your email? So that you can, I can send you your new card? information.

utterance: Yeah, my email is Samantha G at G mail dot com.

utterance: Thank you.

utterance: How's your day going?

utterance: It's good. You know I just, I work at a call centre.

utterance: Yeah.

utterance: But.

utterance: Thank you though. How is your day?

utterance: my day's fine. yeah, nothing crazy, other than this weird charge on my account.

utterance: That's great OK. So, I think that's all finished. Is there anything you want to know, anything else you wanted me to help you with?

utterance: Yeah, I was just wondering what online banking looks like and and also, would that help prevent fraud at all?

utterance: Yes, so, online banking is usually more for convenience. so, you can check your bank balance from a mobile app or from your computer without having to call this hotline And then also if, you would be able to detect fraud better if you were to have online banking, because you wouldn't have to go call the hotline for your balance or go in person.

utterance: OK. Yeah. Thank you for that information I might try to set one up. yeah. sorry about that. try and set one up. is there like a web site I can go to to work on that?

utterance: Yes, you can set that up at Intellibank dot com.

utterance: OK. Thank you. I'll definitely check that out.

utterance: OK. And, thank you very much. And, if you don't mind, after this call you will receive an email. at Samantha G at Gmail dot com And it'll be a follow up service. So, if you could fill that out, it would really help improve Intellibank's customer service. and again my name is Jennifer.

utterance: OK. Thank you so much Jennifer. This has been really helpful.

utterance: Have a good day.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: yes first name Ben, last name Reilly.

utterance: Mm K. That's R E I L L Y?

utterance: yeah that is correct.

utterance: OK.

utterance: Can I get your date of birth?

utterance: yes November twenty-third nineteen seventy-nine.

utterance: Nineteen seventy-nine?

utterance: Yes.

utterance: Mm K.

utterance: And for security purpose can I get your state ID or drivers license?

utterance: yes R P four zero seven five seven three.

utterance: OK. And also for security purpose can I also get your email address that we have on file?

utterance: yes B as in boy Reilly R E I L L Y seven nine at Yahoo dot com.

utterance: OK. And how can I help you today mister Reilly?

utterance: yeah I would like to open an account today.

utterance: K.

utterance: is this another checkings account or savings account?

utterance: This'll be a checkings account.

utterance: Checkings account? K.

utterance: All righty and are we pulling money from your other savings account?

utterance: yes.

utterance: K. And how much are we putting in this account?

utterance: two hundred.

utterance: Two hundred?

utterance: Yes.

utterance: And we're putting this under the same name?

utterance: Yes.

utterance: All right and everything is the same? still thirty-two thirty-eight Pullen Green Street?

utterance: yeah that is correct.

utterance: K.

utterance: All right. I'm putting two hundred.

utterance: Mhm

utterance: All right. Can I get your checking account number?

utterance: Yes zero nine one eight two seven three six five four.

utterance: All righty. All right.

utterance: And just for clarification we are putting two hundred dollars in this new account?

utterance: yes.

utterance: All right. You should be getting an email confirmation right about now.

utterance: Got it.

utterance: Mm K and there you can see that you can you have your account and routing numbing number already.

utterance: Mhm.

utterance: this is now active and live. At this very moment. before I let you go, do you have the Intelli app?

utterance: no I do not.

utterance: You do not?

utterance: No.

utterance: OK you can go to play store or apple store whichever phone device that you have and look up Intellibank app. It should be green and purple app.

utterance: Mhm

utterance: And you can also link your accounts. Together on the app. And also do transfers on the app itself.

utterance: OK.

utterance: OK.

utterance: Awesome that sounds good.

utterance: All righty right there you got the email got everything in and yeah would you like to send a separate debit card for this account ?

utterance: yes please.

utterance: K. I'll put in a request for a debit card for this new account ending in zero five four one.

utterance: Awesome.

utterance: Mm K is there anything else I can help you with?

utterance: So using the app I can access this new account?

utterance: Yes.

utterance: And it do I do if I wanna transfer money over I can do all that to the account, correct?

utterance: Yes.

utterance: Oh awesome that's that's great. And what if I wanna update my personal information?

utterance: You can do all that to the app as well.

utterance: Awesome sweet so I don't have to call in or anything and just update to the app.

utterance: Yeah you can do pretty much majority of the stuff through the app everything seems to update in real time. so once you change it there, it should change on our system as well.

utterance: Awesome. Sweet.

utterance: Also if you have questions or anything there is helpdesk with on the app they can help you as well.

utterance: awesome. Great. Sounds perfect.

utterance: Mm K I just got done putting in a request for your card. It should get to you within the next five business days.

utterance: All righty.

utterance: All right. That all for you mister Reilly?

utterance: That'll do it.

utterance: Well thank you for calling Intellibank, you have a lovely day man.

utterance: All right you too.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Daisy, how may I help you?

utterance: Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.

utterance: Absolutely. I'd be happy to help you with that.

utterance: And let's just pull up your account.

utterance: What is your full name and address please?

utterance: Yeah, it's George Emery and I live at one fifty-three Pinecone Circle. And that's in Branson Missouri. And the ZIP code is five five three two four.

utterance: Thank you. And then what is your phone number?

utterance: it's six one two, two two nine, three nine zero nine.

utterance: Oh and also, just in case you need it, my email is G Emery at Hotmail dot com.

utterance: Great. And then can you verify your account number for me?

utterance: sure. I have it somewhere in my phone. Do you mind giving me just a second just to look for it?

utterance: No. Go ahead, take your time.

utterance: Thanks.

utterance: All right. I've got it.

utterance: OK. I'm ready.

utterance: It's zero zero one six, three nine two two one seven.

utterance: Thank you.

utterance: your balance is eight thousand four hundred ten dollars, and sixty-two cents.

utterance: and could you tell me the locations of any ATMs near me?

utterance: ATMs near you? Absolutely. One moment while I look that information up.

utterance: Yes. I've got two locations within one mile of you. We've got one at two twenty-eight Laverne Court, and then theres one at four ninety-six Macintosh Street.

utterance: OK.

utterance: Actually

utterance: My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?

utterance: Sure. I'd be happy to help you with that. Will we be transferring to your sister's savings or checking account?

utterance: It's her checking account.

utterance: OK. And what is her checking account number?

utterance: It's zero zero, one six, three nine, three three one eight.

utterance: Thank you. And how much would you like to transfer?

utterance: Let's do three hundred.

utterance: Great. One moment while I put this information together. And then I will have you confirm before I submit.

utterance: OK.

utterance: All right.

utterance: George Emery is authorizing an internal wire transfer in the amount of three hundred dollars. From his Intellibank checking account number zero zero one six three nine, two two one seven. To his sister's checking account number zero zero, one six, three nine, three three, one eight. Is this correct?

utterance: Yeah.

utterance: Great.

utterance: It'll be just a moment and then I'll have a transaction ID number for you.

utterance: OK great. That's great.

utterance: How's your day going Daisy?

utterance: Oh pretty good. Been keeping busy. Constant calls all day today.

utterance: That's, that makes the day go by faster though, so I kinda like it. How's your day goin?

utterance: It's going good. You know, just had some, family trouble. My sister needs help. I'm gonna do what I can.

utterance: Well it's great that you're able to help her. That's really nice.

utterance: And I have your transaction ID number. Do you have a pen?

utterance: Yes.

utterance: All right. Your transaction ID number is nine nine, one seven, six two nine.

utterance: And your final balance is eight thousand, one hundred and ten dollars and sixty-two cents.

utterance: OK. That number is nine nine one seven six two nine, right?

utterance: You got it. Anything else I can help you with today?

utterance: yeah. I saw you guys on your website, that you have online banking. would I be able to do this myself there?

utterance: Yeah you can do wire transfers online. You can do bill pay, you can check your balance, and even check your monthly statements there.

utterance: Have you been to our website?

utterance: Yes.

utterance: Oh so you all ready have login information?

utterance: no, I wasn't able to log in.

utterance: Oh so you went to WWW dot Intellibank dot com but were not able to log in?

utterance: Yeah.

utterance: the first time that you're using our online banking platform, you must click on first time users enroll here and then read and accept the online banking disclosures. And then you'll be asked to enter your account number, social security number, date of birth, and to create a password.

utterance: Once you're logged in, you'll be promoted, you'll prompted to choose and answer five security questions, and also enroll in the one time security code feature.

utterance: Does that make sense?

utterance: Yeah, that makes sense.

utterance: OK. Is there anything else I can help you with today George?

utterance: no. That should about do it.

utterance: OK. Thanks for calling Intellibank. Have a great day.

utterance: Thank you, you too. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Casey Watkins, how can I help you?

utterance: Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.

utterance: OK. Mister I'm sorry, say your name again.

utterance: Ty Jones.

utterance: Jones. OK Mister Jones, I can definitely help you out with that. just to let you know this call is being recorded on a secured line and my agent number for reference is eight two five seven one four. for account verification can you please provide me the last four digits of your social security number?

utterance: Five five two seven.

utterance: OK. Thank you so much. And can I also get your date of birth.

utterance: August thirtieth nineteen seventy-two.

utterance: OK. Perfect. Thank you Mister Jones, and I understand you said were calling about your checking account, correct?

utterance: Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.

utterance: OK. OK. I can definitely help you with both of those things. now for your checking account I see that you have a a personal and a business checking account with us were. Which one were you calling about today?

utterance: my business personal . My business account.

utterance: The business account? OK. Got it. OK. And I have. In order to access that account I need to ask you the security question of what was the your mother's maiden name?

utterance: White.

utterance: White. OK. Perfect. OK. all right, now I'm into that account and I see before I can give you the balance, would you be able to verify the recent. The most recent transaction on that account?

utterance: Yes, I just paid the IRS. eight thousand dollars.

utterance: OK. Yes, I do see that here. OK. Perfect all right so I see the balance in the account is twenty-two thousand six hundred and forty-one dollars and twelve cents.

utterance: Thank you.

utterance: All right. Did you need any other information from that account?

utterance: Yeah, the nearest ATM. I'm located in Carrolton Texas. I wanted to figure out where I can find ATM. Cuz normally when I go, I'm not sure about you but I get these fees taken and I'm just trying to find that. Our bank, Intellibank where I don't get charged for fees.

utterance: Yeah, of course. Absolutely. and I would love to help you out with that

utterance: Are you located in Dallas or are you in Texas or you where where's your headquarters?

utterance: headquarters is in Florida.

utterance: Oh oh oh. OK. How's the weather in Florida?

utterance: Hot.

utterance: Oh. That makes sense. Yeah.

utterance: Yes. It's pretty much always hot and humid here so which I'm assuming you're use to in Texas as well.

utterance: Yeah, it's suppose to rain here and it it hadn't rained in a a couple of weeks so pretty interesting. OK. Where in Florida?

utterance: it's actually a it's called Bradenton. Have you heard of it?

utterance: Yeah, near Tampa.

utterance: Yeah, Yeah, exactly.

utterance: Yeah.

utterance: Yeah, OK. OK. Yeah, I have family who grew up in Orlando. That's awesome. OK. Well it's good to know. It's good to know we have a bank. Intellibank down there in Florida and if I'm in the area it's be great to come by and bring you some chocolates for helping me.

utterance: That would be awesome. Yeah we have. Yeah we have a good amount of banks down here we have we have less in Texas, but at least the the good thing is that we do have some service centers ATMs so that there's still some places you could go to access your money without the fee.

utterance: OK. OK. Can you let me know of those places please?

utterance: Yes. Absolutely. So you said OK you were in Carrolton. Could you spell that for me?

utterance: Yes. C A R R O L L T O N. Carrolton Texas.

utterance: OK. Got it. And OK. So I see Carrolton has like a couple different ZIP codes. Are you closer to the seven five zero one zero ZIP code? Or the the oh oh seven one.

utterance: Closer to the oh oh seven one.

utterance: OK. Got it. OK. So I do see a service center that we have inside a Seven-Eleven. And it is so if you would go into the ATM there, then they actually. There would actually be no fee for withdrawing the money.

utterance: Oh perfect. That's good to know.

utterance: Yeah, and so this is the Seven-Eleven. It's at the corner of Josey and Rosemead.

utterance: OK. That that's very familiar with that.

utterance: And.

utterance: OK. So is that is that. Would that be close for you?

utterance: That'll be great for me. Yeah. It's worth it because every time I go and I realize that you know I'm almost charged like six dollars to three dollar fee. From that actual ATM , and then on top of what you all charge so that's helpful. It's worth it.

utterance: Yeah, well I'm sorry to hear that you've been paying the fees. so yeah, definitely I mean we're we're always here to to help you find an ATM. We also have an app on if you have a smartphone that you were be able to download and find that as well.

utterance: All right. Well thank you. I appreciate it.

utterance: Oh. Absolutely. can. Is there anything else I can do to help you today?

utterance: Not at all. I appreciate it. Thank you.

utterance: OK. No problem. Well you have a wonderful day and thank you for calling Intellibank.

utterance: All right. Thank you. Bye. Bye.


utterance: Thanks for calling and telling me. My name is Rachel. How can I help you today?

utterance: Hey Rachel I just have a couple of questions I'm looking for trying to find out what kind of services you guys offer that would allow me to make international transfers free of charge hopefully and what you guys have to offer.

utterance: Transfers to where?

utterance: Well, it would be to Dubai.

utterance: So you need to make a transfer to Dubai to. What what place are you transferring to in Dubai?

utterance: They'll they'll be frequent transfers hopefully I can find you guys have a sister company or a sister bank over there that would make this easy but I've worked over there and I need to make I need my company's in the US and I'm gonna need to get money while I'm overseas so I need to find the transfer. Some way to make get me funds in the Italy's.

utterance: OK so here's what we can do you can just open a regular checking account. We're an international bank so what you can do is just open an account and then you can have your US company do direct deposits into your account and then you would have access to that account through online banking or from through calling the branch or ATMs over in Dubai support our our cards so there you wouldn't need to transfer the money it would just be in your account and you would have access to it.

utterance: OK.

utterance: Well does that work?

utterance: I I think it will. I mean what do the fees look like?

utterance: so the international in camp fees are a dollar fifty. There's no fee for account balance and there wouldn't be any other fees for transferring because you wouldn't obviously you wouldn't need to transfer the money anywhere but let's see direct deposit doesn't have a fee oh oh the checking account that you would need the international checking account and and that one has a fee of twenty dollar opening balance. It's not really a fee it's just a minimum required balance.

utterance: OK.

utterance: And let's see here. I think that's it. That's the only fees that really have associated with the checking account. Would you like to open an account today hun?

utterance: Yes, I think that's gonna do what I need it to do and.

utterance: Wonderful OK just give me one second to get to the right screen.

utterance: OK I just need a few pieces of information and then what's gonna happen is I'm gonna need you to come into the branch and at your convenience and sign a terms and conditions contract with our bank and but what I can do is I can your get your personal information now and send you over to a banker so that they will have your contract prepared whenever you come in. So you don't even need to make an appointment time. You can just stop in whenever you like and get us a signature and be on your way and we'll get the account open for you then.

utterance: Fantastic.

utterance: Wonderful OK so let's start with your first and last name.

utterance: Well my name is Patrick Moon.

utterance: mister Moon, what is your address your street address?

utterance: The street address would be two zero one four eight Tumalo Road. T U M A L O.

utterance: And city?

utterance: that's in Andegore.

utterance: And ZIP code?

utterance: Oh goodness nine seven seven zero one.

utterance: OK date of birth Mr. Moon?

utterance: twelve six seventy-five.

utterance: And social security number?

utterance: It's five four five two six three four six one.

utterance: That was three six four one?

utterance: Three four six one.

utterance: Three four six one. Sorry about that.

utterance: It's all right.

utterance: OK and we're gonna do international checking right?

utterance: Yes.

utterance: And I just need to put a security question and answer on your account for verification purposes. What kind of a question would you like on your account?

utterance: whatever's at the top of the list.

utterance: what street you grew up on.

utterance: OK that would be response would be eight twenty-one West Highway thirty-nine.

utterance: West Highway thirty-nine. That's all we need is West Highway thirty-nine then OK.

utterance: Oh.

utterance: Cause it's just the street.

utterance: Sure sorry.

utterance: No problem no problem at all. That was West Highway thirty-nine right?

utterance: Yes.

utterance: OK OK, mister Moon I think I've got all of your information that I need. Let's see yep looks like I've got everything. Is there anything else I can do for you today?

utterance: No what time do you guys close this evening?

utterance: We close at six p.m..

utterance: OK perfect I will be in before then.

utterance: Fantastic you'll be in today OK. I'll load this information over to the banker right now and they will get prepared for you to come to visit.

utterance: Awesome.

utterance: Thanks, mister Moon have a wonderful day. I'll see you when you get in.

utterance: Thank you.

utterance: Bye bye.


utterance: Good morning. And thank you for calling Intellibank. How may I help you?

utterance: Hello, yes. I'm calling about some. I have multiple accounts at this bank and one of them I would like to close out today. I don't use it very much, and I would like to to have whatever balance I have in that account transferred over to another account that I actually use. can you help me with that today?

utterance: yes ma'am. I'd be happy to help you with that. first of all, can I ask who I'm speaking with?

utterance: yes. My name is Sara, S A R A. Dunning, D U N N I N G.

utterance: OK, Missus Dunning. may I also have your date of birth?

utterance: yes, my birthday is oh eight oh seven, nineteen eighty.

utterance: OK. And for the final piece of information, may I please have your driver's license number?

utterance: oh yes. I would hold on one second, please. Lemme get that out of my purse.

utterance: OK. I'm I'm looking at my driver's license right now and I see two numbers on it. one of the numbers starts with the letter T and then is all numbers. And the second number is six seven. A nine digit number. It's all numbers. Do you have any idea which one is the correct one?

utterance: OK, Missus Dunning. I'm I'm looking at that what we have on file and the number I have on file does not have any letters in it. So why don't you go ahead and read me the one that's all numbers. And see if that is the correct one.

utterance: OK. That number is two one two, zero six, oh seven, one three.

utterance: OK. Lemme put that in. that's it. OK. That was the one. So, I'm looking at your accounts and it looks like you do have multiple accounts here. And you're saying that you would like to close one out? do you have the account number to the one that you would like to close out?

utterance: yes, I do. It's zero six seven, nine eight three, nine.

utterance: OK, wonderful. Not That is a savings account. it does look like you have a forty-two dollar balance in that account. And you were saying that you would like to transfer that over to a different account that's more active. Do you have the account number that you would like to transfer it to?

utterance: actually, I do. So the account I would like to put the money into is zero seven seven, six eight, two five.

utterance: OK, wonderful. Let me go ahead and get this started for you. Let me start closing this savings account out. It'll just take a second. from this day forward, you should not have any activity. you should not receive any notifications about this savings account. It will be closed. you will have to come to a local branch and sign two pieces of paperwork just to make it final and legal, saying that you were the person who terminated this account and it can no longer be used and that will be the end of it, but you should not receive anything or have any activity on this savings account. from this day forward. OK, and I am going to transfer this over to the checking account. do you happen to have the routing number for this checking account? Just so I can verify and make sure that's everything is going into the correct account.

utterance: yes ma'am. The routing the routing number for that account is zero three six, five six nine, seven eight nine.

utterance: OK, wonderful. It is going into that account. you will now have a a checking. That's your checking account. You will now have a balance of five hundred and sixty-eight dollars in that account. you will see the forty-two dollars has gone in on your the next time you check it online, and that's what that deposit is. OK. That's all taken care of. Everything's straightened out. The savings account is now closed and you just have to sign the documents. the money has been transferred over to the checking account. Taking a look here and just making sure everything looks good. Is there anything else I can help you with with any of your accounts today?

utterance: no. I think that's it. I I don't recall anything else that I needed help with. if everything looks good on what you're looking at, I think I'm I think I'm just gonna be done.

utterance: OK. Well, that's all finished. The money has been transferred. Your savings account has been closed out per the computer and and online. You do have to go sign the paperwork. everything else on your account looks good. I don't see anything that, you know is worth bringing up. Let me see. Is there anything else that you'd be interested in learning about with our banking services today?

utterance: no. I think I'm good. I think I I have everything I need. And I've pretty much. I've been there on a regular basis. So I kind of know all the the promotions and all the accounts and credit cards and stuff. So you don't you don't need to talk about that.

utterance: OK, no problem. I won't I won't get into all that with you, but if you ever have any questions or if you would ever be interested in anything, please don't hesitate to call. We're always here to help. and if that's gonna be it, thank you and have a great day.

utterance: Mm, thank you. You have a great day too.

utterance: OK. Bye bye.


utterance: Thank you for calling Intellibank. This is Kathy, how may I help you?

utterance: Hi. I'm calling because I need to find an ATM machine.

utterance: Oh sure. I'd be happy to help you with that. Do you know where you're located now? maybe the major cross streets where you're closest too?

utterance: Well I'm at home so let me give you my address.

utterance: Sure. Go ahead.

utterance: It's one eight two Biscayne. That's B I S C A Y N E then Way. And that is in St. Louis Missouri.

utterance: OK. Thank you. One eight two Biscayne Way in St. Louis, Missouri?

utterance: That's correct.

utterance: OK excellent.

utterance: I am showing the. OK. Thank you. Sure sure. One eight four.

utterance: Oh wait a minute! You know what? I gave you I gave you the wrong house number. My house number's actually one eight four Biscayne Way.

utterance: OK. I'm showing the nearest ATM location to you would be the branch on fifteen twenty-seven Cherry Lane.

utterance: OK do you have just ATMs by themselves so I don't have to go to a branch?

utterance: OK. We do have some ATM machines that aren't at a branch that you could use. At there are several. Throughout the metropolitan area located at Joe's Grocery.

utterance: Oh. Oh yeah. Actually there is a Joe's Grocery closer to me than than that that other ATM. Does it have a daily withdraw limit?

utterance: Yes. Our ATM cards have a fifteen hundred dollar a day withdraw limit.

utterance: You said fifteen hundred a day?

utterance: Fifteen hundred a day.

utterance: Oh OK. I think that went up from when I used to ask. let's see.

utterance: Do will will that ATM machine at Joe's Grocery accept cash deposits?

utterance: Unfortunately because it's not our machine it will not take a cash deposit. It just means that you can use that machine and you won't incur a fee so you can make withdraws and you can do transfers right at the machine but unfortunately you can not do a cash deposit.

utterance: Oh OK. That's that's a bummer.

utterance: so like if I go to your website and I want to look for a branch, can I do it right from your website? Or, do I have to Google it?

utterance: you can go to Intellibank dot com and once you get there you just push the button on the green bar that says locate a branch.

utterance: OK. And, you said that was Intelligibank dot com?

utterance: Intellibank dot com.

utterance: OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?

utterance: So the branch on Terry Street is close to you. There is another branch at eighteen forty-one West Haven road.

utterance: And, there's a third branch somewhat close to your location at fifteen twenty-one Redwood.

utterance: OK. what are the hours of the first one you gave me on Cherry Street?

utterance: OK. All of our locations are open from nine to five, Monday through Thursday.

utterance: Nine to six on Friday and eight to twelve on Saturday.

utterance: Oh. OK. All right. is there a way that I can make a deposit without going to the bank?

utterance: If it's cash you would have to go to the bank.

utterance: If you have a check and you have our online banking you can actually do a mobile deposit which means you take a picture of it with your phone and you can deposit that picture right into your account.

utterance: Oh. Oh that's great. if I sign up for online banking today will I be able to deposit this check that I have?

utterance: Yes. Provided that you're approved today, which most of our customers do get approved same day for our online banking, you would absolutely be able to deposit that check.

utterance: OK. So what do I need to do to sign up for online banking?

utterance: OK. Go to Intellibank dot com and you click where it says start here and that's for our online services.

utterance: So you just have to fill in a little bit of personal information submit your application, and you should get approved same day.

utterance: What is is exactly they need to approve?

utterance: Just the information that you put in matches what we have on file.

utterance: Oh OK. That makes sense. OK. Yeah, I guess I would want my bank to do that so other people can't access it.

utterance: Absolutely.

utterance: OK. Well that sounds good. Well, thank you so much for your help today. I really appreciate it.

utterance: OK. Is there anything else I can help you with?

utterance: No, I think we covered everything.

utterance: Oh. Oh. Wait wait wait. I need you to check my account balance.

utterance: Oh OK. I'd be happy to do that for you. Can I get your first last name and date of birth please?

utterance: My name is Julie Williams my date of birth is seven twenty-five fifty seven.

utterance: OK. And, can I get the last four of your social?

utterance: three eight one six.

utterance: And, your mother's maiden name?

utterance: Smith.

utterance: And, if I could please get the last four numbers of the account we're looking at?

utterance: zero six eight five.

utterance: OK great. I'm showing a balance of five hundred forty-seven dollars and seventy-five cents.

utterance: OK. All right. Sounds good. Well, thank you. OK. Sounds good.

utterance: You're very welcome. I hope you have a great day.

utterance: OK. Sounds good. Bye.

utterance: Mhm, bye.


utterance: Thank you for calling Intellibank. This is Sophia. How can I help you?

utterance: Hi Sophia. How you doing?

utterance: OK. How are you today?

utterance: Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.

utterance: Oh, wow. That's so nice. So obviously they're not customers of Intellibank?

utterance: Correct.

utterance: OK. OK. So let's start let's start out nice and easy. What is your first and last name?

utterance: My first name is Mel.

utterance: OK.

utterance: And the last name is Hathaway.

utterance: OK. Can you spell your last name?

utterance: H A T. H A W A Y.

utterance: Mhm.

utterance: OK, Mister Hathaway. And what's your date of birth?

utterance: It's oh one nineteen eighty-one.

utterance: Mhm.

utterance: OK. And your security question which is what city were you born in?

utterance: Philadelphia.

utterance: Philadelphia Freedom.

utterance: There you go. There you go. I'd sing that when I was a kid.

utterance: That's awesome. OK. And what's your account number?

utterance: OK. The account number is oh. Two. One five. Seven one six four one.

utterance: Uh-huh.

utterance: Mhm.

utterance: OK.

utterance: OK. And I'm assuming this is the account that you're gonna.

utterance: Y~.

utterance: Withdraw the funds from?

utterance: oh.

utterance: Whoa whoa whoa whoa whoa whoa whoa whoa whoa whoa. No no.

utterance: Oh.

utterance: I'm sorry.

utterance: OK.

utterance: I gave you the wrong account for that. I.

utterance: Oh. OK. No no no no problem. No problem.

utterance: Yeah. No.

utterance: That that account my parents aren't getting too far on.

utterance: Oh. OK. Well take your time. I'm ready when you are for.

utterance: Yeah. Lemme. Lemme. Lemme get

utterance: The right account for you. I have a few accounts here.

utterance: OK. Sure.

utterance: OK. I'm ready.

utterance: OK.

utterance: All right. This account number is oh five six one three two. Two. Eight five four.

utterance: Mhm.

utterance: Mhm.

utterance: OK. And this this is gonna be the account that you wanna withdraw the funds to wire transfer?

utterance: Correct.

utterance: OK. Let me just read this back to you and make sure. Zero five six one three two two eight five four?

utterance: Yes. That's correct.

utterance: OK. Perfect. So you have twenty thousand dollars in that account?

utterance: Yes.

utterance: OK. How much do you want to wire over to your parents?

utterance: I wanna do six thousand.

utterance: OK. Well when you when you're ready I will take I need the routing number for their bank and the account number when you're ready.

utterance: OK. The routing number is zero zero. Two seven. One eight seven five four.

utterance: OK.

utterance: OK.

utterance: Mhm.

utterance: Mhm.

utterance: OK. And that account number?

utterance: that account number. All these numbers. OK All right. You ready?

utterance: Mhm.

utterance: it is zero four eight five zero seven seven one one two eight.

utterance: OK. OK. Perfect. So you're gonna take six thousand from the twenty?

utterance: Correct.

utterance: Yes.

utterance: And we're gonna go ahead and set that up to be wired over to them. Now don't forget there's a five dollar fee for that. Is that OK with you?

utterance: Right. That's

utterance: Fine.

utterance: OK. All right. So it's gonna take about ten to fifteen minutes for them to get it.

utterance: OK. That's fine.

utterance: And so you're gonna have thirteen thousand three hundred and ninety-five dollars left in that account.

utterance: OK.

utterance: OK. Perfect. All right. And what else can I help you with today?

utterance: you know what? I think I need to go through and update some personal information on my account.

utterance: OK.

utterance: I just need to doublecheck my email address.

utterance: Sure. OK. We have Mel H two two two seven at AOL dot com.

utterance: Yeah. See, that's that's old. That's old. Yeah.

utterance: OK. OK.

utterance: Yeah. AOL is kinda.

utterance: Yeah. Exactly.

utterance: Yeah.

utterance: OK. do you wanna just give me a a new one when you're ready? I I'm ready to take it.

utterance: E.

utterance: All right. It's Mel Hath H A M E L H A T H. One twenty six. At Gmail dot com.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: OK. Perfect. And what else?

utterance: Lemme double check here.

utterance: I know, I know.

utterance: It's been a long day and I know how you feel. I mean, take your time. Is there anything else that we can do for you? Just let me know. I'm here for you. Take your time.

utterance: I have all these

utterance: Yeah.

utterance: I I'm going through my notes here and all my papers and all these numbers are making my head spin.

utterance: Mkay.

utterance: Yeah.

utterance: But it it looks like it actually might be everything.

utterance: OK. Great. That is so awesome and it's so nice that you're helping your parents out.

utterance: you know what? do you wanna do

utterance: Do you wanna do online banking maybe?

utterance: Oh. OK. Absolutely. Are you interested in that? you're not signed up for that I see.

utterance: I'm

utterance: Not signed up. Yeah.

utterance: OK.

utterance: Well what what we do is I'm gonna email you over a link. And it is I mean step by step takes you through everything. It'll prompt you. I mean, it's so easy and there's so many things you can do for yourself. You don't have to worry about calling customer service cuz I know sometimes you could be on hold forever. This is just something you can do twenty-four hours a day basically. So is it OK if I go ahead and send that email over to you? OK. I'm gonna send that over. Go through it. If you have any questions at all please call us. I don't think that you will. I don't think that you'll have any issues but if you do and you need us to like be on the phone with you while you're doing it no problem. we'd love to help.

utterance: OK.

utterance: Yes. Please do. Please

utterance: Great. And I I guess that's everything. I I guess the only other thing is just you know say a little prayer for my parents they have great weather for their trip and they get to enjoy a a nice getaway.

utterance: OK.

utterance: Aww.

utterance: That's beautiful. That's so nice. And hopefully you know you'll be able to go soon for yourself.

utterance: That would be nice as well. Yes.

utterance: And me too.

utterance: There you go.

utterance: All right. Well thank you so much. Is that it? Like is there anything else I. OK. Great. Have a great.

utterance: That's it.

utterance: You too. Thank you.

utterance: Bye bye.


utterance: Hello. This is your Intellibank customer service agent. How may I assist you today?

utterance: I saw this paper that says Intellibank.

utterance: Operates at many hours. That confused me. Can you tell me more about it that?

utterance: it's pronounced Intellibank, just for future reference. Also, I believe what could help you better, is finding a branch close to you. Is that right?

utterance: Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.

utterance: What is the nearest street address to your location?

utterance: Oh I'm trying to look outside from within my house.

utterance: But my vision isn't what it used to be. Let me go outside and check the street address.

utterance: Up close.

utterance: That's fine. I can wait.

utterance: It is seven nine two, Madrid Street.

utterance: There are lovely bird that trip around this area at this time of the day. Before my vision went bad, I could see crimson colored cardinals around here.

utterance: That sounds delightful ma'am. It's a good thing that you can still hear their songs to this day. Also, it is chirp.

utterance: That is true.

utterance: I want to make sure I fulfill your request. So let's continue with that. What is the city you live in?

utterance: The city I live in is called Seattle.

utterance: Perfect. Thank you. What is the name of the US state you reside in?

utterance: The name of the state I reside in, is Washington.

utterance: Here is the rest of the information you need. My saving account is nine four, seven three, zero two, six seven five.

utterance: The last four digits of my social security number is zero three four five. And my phone number is three five, eight nine, three zero, three seven, four five.

utterance: I only needed the US state you currently reside in. Sorry.

utterance: My mistake.

utterance: It's no trouble. I'm pulling up information about the nearest banks to your location. I see that there's one bank within less than a mile away from you.

utterance: It's tucked into an outlet mall so, that may be why it's hard to find.

utterance: The opening hours of the bank are nine a.m. to four-thirty p.m. in specific daylight time zone.

utterance: Oh my apologies. I meant to say Pacific.

utterance: In fact, you can go there right now, if it's urgent.

utterance: You're very helpful.

utterance: Thank you. I want to make sure you receive all the information you need to know.

utterance: Could you search up if there are more banks within a reasonable distance from my location?

utterance: Certainly. Give me a few moments, please.

utterance: OK. I found three more options.

utterance: The first one is a bank within one point five miles away from you. The second bank is within three miles away from you, and the last bank is six miles away from you.

utterance: Say, I'm not able to go to these branches because I'm physically ill.

utterance: What do I do then?

utterance: We have an online banking app for that sort of scenario. The app is called Intellibank Mobile and it's on the Google Play store.

utterance: If you're uncomfortable with the app, you can also use our website.

utterance: Thank you so much again. May you, may I ask what is your name?

utterance: My name is Ruth. Is there anything else you'd like assistance with today?

utterance: Yes, there is a few more things.

utterance: What are the opening hours for the other three banks?

utterance: Does the first bank has, have a, a great rating?

utterance: The first bank's hours are from eight o'clock in the morning to three-thirty p.m. Pacific Daylight Time Zone.

utterance: The second bank's hours are from eight-thirty in the morning, to three o'clock in the afternoon, Pacific Daylight Time Zone.

utterance: The last bank's hours are from nine o'clock in the morning to four-thirty in the in the afternoon.

utterance: The first bank has a phenomenal five out of five star rating.

utterance: OK. My better option is to go to the nearest bank to me, then. Because it closes later.

utterance: Yes!

utterance: Is there anything else you need help with?

utterance: No that is it for now. Thank you so much for helping me.

utterance: You're welcome. Thank you for choosing Intellibank. Have a nice day!

utterance: Thank you Ruth. You too.


utterance: Thank call you for calling Intellibank, this is Alexis speaking, how may I help you?

utterance: How Alexis I need help today.

utterance: what may I help you with today ma'am?

utterance: I'm having trouble with changing my address. Could you help me?

utterance: sure! before we move on to the next step, can I ask for some questions?

utterance: Sure.

utterance: may I ask for your full name?

utterance: Samantha Montez.

utterance: May I ask for your account number?

utterance: It's one four four four five six two one eight eight three nine one zero one two one six.

utterance: I say your account number is one four four four five six two one eight eight three nine one zero one two one six?

utterance: Yes, that is correct.

utterance: May I have your date or birth please?

utterance: sure. It is two four eighty-one.

utterance: OK. May I also have your security question answer?

utterance: Sure. It's James.

utterance: All right.

utterance: Thank you for verifying your information. so we're here to change your address?

utterance: Yes.

utterance: May I ask what the new address is that you want to replace with?

utterance: It's eleven thirteen Elm Street, Cincinnati Ohio, four eight four six two.

utterance: So the address is one one one three Elm Street, Cincinnati Ohio four eight four six two?

utterance: Yes that is correct.

utterance: Well how are you doing today ma'am?

utterance: I'm doing fine. How about you?

utterance: I'm doing well. Are you enjoying your day thus far?

utterance: Sure I just couldn't change my address. Things were going wrong on the app.

utterance: Oh well a better way to have this is to go to the bank web site which is WWW Intellibank dot com and clicking on the right side on making a new account.

utterance: Once you click on that you go in there to fill your information. You can also make an account by downloading the app from Google or from Apple.

utterance: Alright, well next time, I'll try on the website. I didn't think about that.

utterance: Thanks for helping.

utterance: Anytime.

utterance: So how's the weather going?

utterance: The weather is very fine, is really sunny.

utterance: That's great.

utterance: Alright I made some changes to your account by changing in your address. Is there anything that you need me to help you with today?

utterance: No, that is it.

utterance: Any questions that you may have?

utterance: Doing this won't affect my account, will it?

utterance: No, this will not affect your account.

utterance: Thank you so much Alexis.

utterance: Well I am happy that I helped you today. Ma'am if you have any more questions or any more issues, please do not hesitate to contact us at anytime.

utterance: Alright.

utterance: Thank you so much.

utterance: You have a wonderful day ma'am.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Hello, this is Roger from Intellibank, how may I help you today?

utterance: Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?

utterance: Oh! OK OK. Yes you definitely can update your email I can confirm with you to see if it is the correct email on file. OK, I'm just gonna ask you for just some basic information, can I get your first and last name?

utterance: Roshonda Jackson.

utterance: OK, and is Roshawna spelled R A S H W S H A W N A and Jackson spelled J A C K S O N?

utterance: No, sir. Roshonda's spelled, R O S H O N D A, you had Jackson right though.

utterance: OK OK. Thank you so much, ma'am. Can I get your date of birth?

utterance: June thirtieth, two thousand and one.

utterance: Thank you so much, ma'am. Can I get the last four digits of your social security number or can I get your state-issued ID number?

utterance: My last four digits would be nine nine two eight.

utterance: Thank you so much. And what was the name of your first pet, ma'am?

utterance: Lady.

utterance: Thank you so much, ma'am, that is correct. Can I get your number for the account?

utterance: Yes, sir. Hold on while I look that up real quick.

utterance: All right, I have it here, sir.

utterance: OK. Just give it to me whenever you're ready.

utterance: Five five six one eight zero nine five eight two.

utterance: OK. Thank you so much, ma'am. OK. And you said that this is about updating your email address, correct?

utterance: Yes, sir. I wanna change it.

utterance: OK. The email address that you have on file is Roshonda Jackson bad at Gmail dot com, would that be email address that you have?

utterance: No, sir. My new email address is miss Jackson nine eight five.

utterance: OK. And is miss Jackson uppercase and lowercase?

utterance: OK. So the two Z's is miss as M I Z Z, the two Z's are uppercase and everything else is lower case.

utterance: OK. And so I'm gonna I'm gonna go ahead and spell it spell it out to you how I got it typed up here just to see if it's correct on your end, OK? So I have capital M lowercase I Z Z J A C K S O N. Would that be correct?

utterance: No, sir. It's miss Jackson nine eight five at Gmail dot com. Everything else is lowercase except for the two Z's.

utterance: OK, the two Z's are capitalized, correct?

utterance: Yes, and that's all.

utterance: OK. So I have miss Jackson nine five five at Gmail dot com.

utterance: Nine eight five.

utterance: OK. I'm so sorry about that. Nine eight five at Gmail dot com.

utterance: Yes, sir, that's correct.

utterance: OK. Thank you so much, ma'am. One second while I upload all this information.

utterance: And yes and after this, I just wanna check my account balance and that will be all for today.

utterance: OK, no problem, ma'am, no problem. OK. So everything's been updated and what type of account would you what is the account that you would like to check the balance of, would this be for your checking account or savings account?

utterance: My savings.

utterance: OK, no problem. What was the street that you grew up on?

utterance: I grew up on Claudia Drive, is that the correct answer?

utterance: Yes, ma'am, that is the correct that is the correct answer. And I meant to I meant to say what is the name of your of the street that you grew up on through your childhood. I'm so sorry, I was on my But yes, ma'am, you have the correct answer. OK, ma'am, the balance for that account is, thirty-five dollars and ninety-three cents.

utterance: All right, lemme write that down.

utterance: OK, no problem. Let me know when you have everything written down by the way.

utterance: thirty-five dollars, ninety-three cents, correct?

utterance: Correct. Yes, ma'am, it's thirty-five dollars and ninety-three cents.

utterance: All right, I think that will be all.

utterance: OK, is there anything else that I can help you with today?

utterance: I don't think so. .

utterance: OK OK. Well, if there's nothing else I can help you with today, I want to thank you for calling. As usual, I open Monday through Friday, twenty-four seven. You can always call us at this number like you've done before. There will be a survey in the end, asking you about your experience. I ask that you please take the survey so that we can always improve on on getting these getting these tasks done for you in a more efficient manner. Thank you for calling calling us here at Intellibank, have a good day.

utterance: And you too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Kathy. How can I help you?

utterance: Hi, my name is Laura and I want to open a checking account.

utterance: Excellent, I will just need to collect some information from you in order to open the checking account. Before we do that, did you have any questions for me about the checking account?

utterance: Yes, is there interest on the checking accounts, and also how much are the cheques, that is to order cheques?

utterance: Those are excellent questions . We do have interest that you can earn on the checking accounts. In fact, right now, we do have a promotion going on For the first six months of your checking account, the first. Five hundred dollars will earn zero point five percent interest. Any amount beyond that will earn the regular checking interest of. Zero point zero one percent. And as far as ordering cheques for our members, it is absolutely free.

utterance: Oh, that's really nice news . Great, so it's free to order cheques.

utterance: Yes, it is. But we will need to go ahead and establish that account for you, so I will just need to collect some information. First and foremost, may I please have your first and last name?

utterance: Sure, it's Laura Winters.

utterance: Excellent, and Miss Winters, if I could have your date of birth please?

utterance: Four five fifty-five. That is April fifth, nineteen fifty-five.

utterance: Thank you so much, and if I could also have your full social security number please?

utterance: OK, three seven eight, three nine. Eight five seven seven.

utterance: Thank you.

utterance: And if I could also have your address please?

utterance: Nine eight seven South Popper Drive. Popper with two PS. That's in Pueblo. Colorado . Eight one zero one three.

utterance: Thank you so much. Give me just one more moment here . All righty, and if I could have your phone number as well please?

utterance: OK. Did you know that, it's seven one nine, and that's. Did you know that for local calls, you now have to Dial the area code as well as the whole number? So when I call the Credit Union now, I have to dial seven one nine first .

utterance: I did not know that, Thank you so much for letting me know. I, I didn't realize that we had to start dialling the area code now.

utterance: Yes, I got a postcard from the. From the phone company and that's what they said. That Basically you have to dial all ten numbers and if it's a long distance call, you have to dial one and then the ten numbers. And if it's not a long distance call, then you can just dial the ten numbers.

utterance: And they listed off all these area codes that have to do that, but one of them is seven one nine.

utterance: I think you wanted my phone number right?

utterance: That's correct. If I could please get your phone number, including the area code ?

utterance: OK, it's area code seven one nine, two one five. Two six nine nine.

utterance: And thank you so much Miss Winters. We are almost done, setting up that account up for you Just a l~, a few more things that we'll need. We will need to establish a security question for your account. We will use this whenever you call into the call centre to verify your identity.

utterance: OK, Can we choose our own security question?

utterance: You absolutely may. What did you have in mind?

utterance: I'd like to say, who was your first grade teacher?

utterance: That is an excellent security question. We can absolutely use that. And what would the answer to who is your first grade teacher be for you?

utterance: Mr Morrison.

utterance: Excellent. All righty Miss Winters, so that is all the information that I needed to establish the account for you . As a final step of verification, we will just need you to come into one of our branches to sign for the account. And it looks like here, the closest branch that we have to your address actually. Are you ready for me to give you that address now? Do you have a pen and paper handy?

utterance: Just a second. Let me get it.

utterance: OK, I've got a pen and paper now.

utterance: All righty, so that address is fifteen hundred. East Bradley Avenue, located in Pueblo, Colorado, eight one zero one three . All righty.

utterance: We look forward to seeing you in our branch soon to come and establish the account. Did you have any other questions? Is there anything else I can assist you with today?

utterance: No, you've helped me so much but thank you very much.

utterance: Absolutely Miss Winters. Thank you so much for calling Intellibank, and I hope you have a wonderful rest of your day.


utterance: Hello. Hello.

utterance: Hello. This is one of the agents from Intellibank. One of the agents from Intellibank. Are you there? Hello?

utterance: Hello?

utterance: This is one of the agents from Intellibank. Please, how can we be of help to you? How can we help you?

utterance: I. Hello. My name is John Paul.

utterance: My name is John Paul.

utterance: I'm calling to make an internet transfer from one of your account.

utterance: John Peter. I mean John Peter. Sorry. My name is John Peter.

utterance: I want to make an internet transfer from one of my account with you at Intellibank.

utterance: Can you please help me out?

utterance: OK. Mister John Peter. If I had you . You want to make an internet transfer to your other account. You want to make an internet transfer from one account to the other. to the Intellibank account you have with us. Am I correct?

utterance: Yes.

utterance: The internet transfer. OK. Mister Peter. What is your first and your last name?

utterance: My first name is Peter.

utterance: Peter and my last name is John. John.

utterance: OK. Your first name is Peter and your last name is John.

utterance: Mister John Peter, OK. I'm going to be asking some questions which should be answered correctly. Please, Mister Peter, can you provide me your social security number first before I'll be able to collect your withdrawal account number and account amount of credit.

utterance: Provide me your social security number please.

utterance: My social security number.

utterance: That is the last digit. The last four digits of your social security number.

utterance: The last digits of my social security number is zero three four seven.

utterance: You mean your social security number is zero three four seven, Mister Peter?

utterance: Zero three four seven.

utterance: OK, Mister Peter. Mister Peter, please provide the account number that you want us to withdraw from.

utterance: The accounts the account number.

utterance: account number.

utterance: The account number is two two five six eight.

utterance: Mister Peter, please come again, please. Please come again.

utterance: Two two

utterance: five zero eight.

utterance: Three five eight four five.

utterance: OK, Mister Peter. Please provide me the account number you want us to credit.

utterance: The account that you want us to credit. That is the second account number.

utterance: The account number to credit is three four four zero five seven seven nine two four.

utterance: Mister Peter, please come again, please. The account number that you want for us to credit, please.

utterance: Two eight nine zero six four six eight three four.

utterance: OK. Eight three four. Mr. Peter, please kindly hold on for some minutes, please make sure you hold on.

utterance: We are going to check some things on your account. That is the details that you just gave to us to see if they're correct.

utterance: And we'll be able to know how to proceed with your internal transfer.

utterance: Are you there Mister Peter?

utterance: I'm here with you, madam.

utterance: Give us a minute. We are going to go back to you soon.

utterance: All right, ma'am.

utterance: Hello Mister Peter?

utterance: Hello? Are you still there, Mister Peter?

utterance: Hello. I'm here.

utterance: OK, Mister Peter. Please give me your mother's maiden name. Your mother's maiden name.

utterance: My mother maiden name is Alice.

utterance: Your mother maiden name is Alice, Mister Peter?

utterance: Yeah.

utterance: Mister Peter, please kindly provide me your CVV number.

utterance: My CVV number is three three nine.

utterance: Your CVV number is three three nine.

utterance: Yes. Double three nine.

utterance: OK, Mister Peter. Do you have our mobile app on your phone? So that if you have this mobile app on your phone, there is no need for you to be calling the bank. You can easily make this transfer on your mobile app. Or you don't have?

utterance: Actually, I have your mobile app before but I don't know what happened to that your mobile app on my phone like a week ago I was trying to use it on the app. I went last time that's why I called you to help me out and make this transaction.

utterance: OK. Can we sort that for you after we sort this internet transfer?

utterance: you don't need to bother with that. I will try to come to your bank premises in order to sort that one for me.

utterance: OK, Mister Peter. Thank you for choosing Intellibank Thank you so much. We we love your service with us and do have a lovely day, Mister Peter.

utterance: Thank you. Thank you very much. Thank you.


utterance: Hello, and thank you for calling Intellibank. My name is Jennifer. How may I help you?

utterance: Hello. I'm calling to locate a ATM near me and dispute a transaction.

utterance: OK. Can I have your first and last name?

utterance: Magic Love.

utterance: Magic Love? That's a unique name. All right. Can I have your date of birth?

utterance: Nine two three, nineteen eighty-three.

utterance: All righty. September twenty-third. All right. And your account number, please?

utterance: Account number two six four, oh seven, three two.

utterance: OK, Mister Love. And for your security code, what is the name of the street you grew up on?

utterance: Sixty-third Street.

utterance: OK. Thank you. And you stated that you would like to locate an ATM?

utterance: Yes, please.

utterance: OK. Can I have your street address where you are inquiring?

utterance: Two six eight, southwest thirty-fourth Street.

utterance: And the city and state?

utterance: Hot Springs, South Virginia.

utterance: OK. And the ZIP code, please?

utterance: Nine seven, four six eight.

utterance: OK. All right and I do see that there are several locations or several ATMs near your location. would you like for me to share these locations with you?

utterance: Yes, ma'am.

utterance: OK. So I do see that there is an ATM located on fifty-third Avenue. that one is about point nine miles away from you. are you familiar with where fifty-third Avenue is?

utterance: No, ma'am. But I have the GPS.

utterance: OK. You can just type in fifty-third Avenue on your GPS and you will see it. you will see the ATM there located. I'm sorry, I was having some system errors. OK. And I also see that there is an ATM at the bank at this bank here the the the bank of High Dollars. and that bank is located about one point three miles away from you on twenty-second East Boulevard. Are you aware of that location? The High Gollars bank?

utterance: No, ma'am.

utterance: Nope? Never heard of it? OK. Yep. It's on twenty-second East Boulevard, and that is the bank of High Dollars. if you'd like to search that location one point three miles away from you. and there is a dollar ninety-nine fee there. Convenient fee at that location. I'm not sure if that's OK for the ATM fee. I know sometimes you can find locations that are free for that charge. but at this location, there is a fee of one one dollar and ninety-nine cents. OK. But would you like further information about how to find ATMs in your location using our online banking tool?

utterance: Yes, please. And do those ATM locations accept cash deposits?

utterance: yes, they do. And our online banking tool is very simple. you can go on our website Banks dot org. And just create your account. at the top, you will see a space to login. You can create your account. You'll need your account number, your credit card number and your first and last name. Also your birthdate and your security answer, and you should you should be able to create your online banking and then, it'll show you where there are ATMs located in your area if you put in your ZIP code or your address. there will be a list of ATMs, a list of our branches and our branch hours. and also there is a daily limit on our ATMs. a daily limit of five hundred dollars at all Banks OK?

utterance: OK.

utterance: OK. And you did also state that you would like to dispute a transaction. Is this correct?

utterance: Yes, ma'am.

utterance: OK. And can I have the credit card number connected to the transaction you are disputing?

utterance: I don't have that.

utterance: OK, what about your account number?

utterance: I don't have that either.

utterance: OK. I do apologize, but in order to dispute a transaction I will have to either have your account number or a credit card number associated with the account that you would like to dispute. Is there anything else I can help you with?

utterance: OK. I think I can find my card number.

utterance: OK. Yes, sir. And whenever you're ready, you can just give that number to me.

utterance: OK. Five eight three five, three five two zero, three nine, four two. Four nine, two eight.

utterance: OK. Thank you. And the dollar amount of the transaction in question?

utterance: Seven hundred and thirty-nine dollars and ninety-nine cents.

utterance: OK. And the date that this occurred?

utterance: September ninth.

utterance: OK. And last, what is the reason for the dispute?

utterance: I did not purchase this.

utterance: OK. Has anyone else had access to your account?

utterance: No.

utterance: I see that the business is Subway located in Jackson, North Carolina. Do you recognize this business?

utterance: No, I don't live in Virginia.

utterance: I'm sorry?

utterance: No, I don't. I'm in Virginia.

utterance: Oh, OK. You're in Virginia. does this transaction have a membership fee?

utterance: No, this is the only one.

utterance: OK. So we will do a transaction investigation that will take five to seven business days. During that time, we will lock the card to avoid any further fraudulent transactions.

utterance: OK, thank you.

utterance: Is there anything else I can do for you?

utterance: No, that's it. Thank you.

utterance: OK. Thank you for calling Intellibank. My name is Jennifer. Have a great day.

utterance: You too. Bye.


utterance: Hello, this is Rodrick from Intellibank. How may I help you today?

utterance: hey. This is Roshonda. I was calling because I was trying to apply for a auto loan online and I didn't understand the requirements too much can you explain what I'll be needing.

utterance: Yes ma'am so we're asking just for a few basic requirements for applying for Intellibank's Auto Loan Program. one of the basic requirements is that you have a six fifty or above credit score. We're looking for people who have a state issue ID as well as driver's card. We're also looking for people who been driving on the road for more than three years. So, this is just basically the requirements that we're looking for. Once you submit the information, we will give you either a call back or we we will respond back to you via email, letting you know how much you are financed for and when we can give you the funding.

utterance: yes, I can provide all that. I just. I have a five eighty credit score. Will that be enough? Can you guys do anything with that?

utterance: unfortunately ma'am, we won't be able to do anything with that what I would suggest that you do is you try to improve your credit score. there are multiple programs that do work with credit and it helps with improving the credit score so that when you apply for, you know, companies like us, you can get approved for finance, for vehicles, or whatever may. whatever you're applying for. So, five fifty-eight credit score is not something that we would be able to help you with.

utterance: all right. can I just check my account balance then?

utterance: Sure absolutely I can check your account balance for you. Can I have your first and last name, ma'am?

utterance: My name would be, Roshonda Jackson.

utterance: OK and can you spell Roshonda for me?

utterance: R O S H O N D A.

utterance: OK, it was O D A for the last three letters ma'am?

utterance: Yes sir.

utterance: And Jackson would be spelled J A C K S O N?

utterance: Yes sir.

utterance: OK. Thank you ma'am. Ma'am can I also have your date of birth?

utterance: My date of birth would be, June thirtieth two thousand and one.

utterance: OK, thank you so much. And can I have the last four digits of your Social Security?

utterance: let me grab that real quick.

utterance: Sure.

utterance: Hello. My Social Security Number would be, nine nine two eight. The last four digits.

utterance: OK, nine nine two eight.

utterance: Yes sir.

utterance: Thank you so much ma'am. Ma'am can I also have your account number?

utterance: OK. My account number is five five six.

utterance: Five five six.

utterance: One eight zero.

utterance: One eight zero.

utterance: Nine five eight two.

utterance: Nine five.

utterance: Nine five eight two.

utterance: Yes sir.

utterance: OK. Thank you, yes ma'am. And I'm gonna also ask you a security question. What was the name of your first pet?

utterance: Her name was Lady.

utterance: Thank you so much. And the account that you're looking to get the balance information for, is it a checking or savings account?

utterance: It would be a checking's account.

utterance: Thank you. OK, can I get that bank number for that account ma'am?

utterance: Yes. let me go and grab it real quick.

utterance: No problem.

utterance: All right, I have it right here.

utterance: OK, just read it to me when you ready.

utterance: Six seven seven nine.

utterance: Six seven seven nine.

utterance: Four two zero eight.

utterance: Four two zero eight. OK, ma'am just give me a couple of seconds while I upload the information.

utterance: All right.

utterance: OK, everything went smoothly and I have your balance information. do you have a paper and pen so that you can write it down?

utterance: Yes sir I do.

utterance: OK. So, your total in your. Account. It would be sixty-two dollars and ninety-four cents.

utterance: OK. You said sixty-two dollars?

utterance: Yes ma'am. It's sixty-two dollars and ninety-four cents.

utterance: OK, thank you.

utterance: OK. Is there anything else that I can help you with today? Would you like for me to check another account for you?

utterance: No sir.

utterance: OK, and for the future, would you like to know. Learn a little bit more about our mobile app so that you can check your balance mobily so that way it can be more convenient. You can check it twenty-four seven. You won't have to call in and wait a long periodically of time.

utterance: Yeah.

utterance: No sir. That'll be fine. It's all right.

utterance: OK. So again I'm just gonna ask you this, would you like for me to help you with any other accounts that you have?

utterance: No sir. That'll be all.

utterance: OK ma'am. Thank you for calling Intellibank. This is Rodrick. Also, there will be a survey at the end. I would like for you to, give us feedback on your experience with the call today. and that would be all. Thank you for calling.

utterance: Thank you. Have a good day.

utterance: Call us any time. Bye bye.


utterance: Thank you for calling Intellibank. My name is Azumi. Who am I speaking with today?

utterance: Hi, my name is Edward and my last name is Elric.

utterance: All right, Mr. Elric, what am I doing for you today?

utterance: Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.

utterance: OK, yeah. I can help definitely help you with that today. I do need to pull up your account to be able to make the changes for you, can I get your account number and the last four of your social, please?

utterance: Yeah, my account number is one zero zero two four nine and the last four of my social are fifty-two fourteen.

utterance: OK, perfect. Thank you for that information, Mr. Elric. just to verify it. So that number was one zero zero two four nine, for the account and then the last four of social, were five two one four?

utterance: oh no! Sorry, I read that wrong. My account number is one zero zero two nine four.

utterance: Oh! OK, perfect. Yeah. So, that was one zero zero two nine four, correct?

utterance: Yeah that's right.

utterance: Perfect. Thank you. And then may I also verify your date of birth, please?

utterance: Yeah, it's October fourth, nineteen ninety.

utterance: OK, perfect. Thank you so much for that information. Just one moment while I pull up your account, please.

utterance: OK.

utterance: All right. So I do have your account pulled up and I do have a security question that I have to ask just to verify you. so it looks like your security question is, what is the first name of your youngest sibling?

utterance: Alphonse.

utterance: OK, perfect. Getting back to what we have on file. And then you said you were wanting to update your email, right?

utterance: Yeah, I have a older email on my account at the moment and I just wanted to change it.

utterance: OK, perfect. And then what is the email address that you wanna change it to?

utterance: yeah. Can I change it to Edward underscore Elric at Gmail dot com?

utterance: Yeah, absolutely. I just wanna verify that I have that new email correctly. So I have E D W A R D underscore E L R I C at Gmail dot com?

utterance: yeah, that's right.

utterance: OK, perfect. Gimme just one moment while I get that updated on your account and then you will also be receiving a confirmation email just in a moment and then just confirm once you have received that.

utterance: OK, let me open up my email real quick.

utterance: OK, perfect. Yeah, take your time.

utterance: OK. Yeah, I got them now.

utterance: OK, Awesome. And then there was a second thing that you needed to do today as well?

utterance: Yeah, I'm actually wanting to close out one of my accounts today.

utterance: Oh! OK, perfect. Yeah, I can definitely help you with that. Can I verify the account number that you're wanting to close?

utterance: Yeah, it's the one zero zero two nine four account.

utterance: OK, perfect. Yeah. So I have that one pulled up and then is it OK if I ask you the reason why you're closing out your account today?

utterance: Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.

utterance: Oh! I am. That's actually really good. high-interest rate. So yeah, I absolutely understand why you're wanting to close that one out and get a better return on your account. So I'll go ahead and I'll do that on your account so whenever your interest. Like whenever our interest rates improve, we can like reach out to you, see if maybe that's something you wanna do or if that works better for you.

utterance: Yeah, that's fine. It's just the other bank is having a promotion on new balances and I just really wanna take advantage of that while it's still going on.

utterance: OK, yeah. No, I totally understand that. And then currently, you do have a balance of eight thousand, twenty-four dollars, and fifty-three in that account. I'm ending in the zero two nine four. where are you wanting us to transfer the money to?

utterance: Yeah, can I get that transferred to my Chase Bank?

utterance: Yeah, absolutely. Do you happen to have the account information like the account number and routing number?

utterance: Yeah, account number is nine five one seven five three eight two and the routing for that is one two four five eight two six nine three.

utterance: OK, perfect. Thank you so much for that. I do wanna verify that I have the correct account number and routing. So for the account, I have nine five one seven five three eight two. And then for the routing, I have one two four five eight two six nine three.

utterance: Yeah, that's correct.

utterance: OK, perfect. And then was that a checking or savings account at Chase?

utterance: it's just checking.

utterance: OK, perfect. All right. So I have a balance of eight thousand, twenty-four dollars and fifty-three cents going to your checking account at Chase, ending in five three eight two.

utterance: Yes.

utterance: OK, perfect. OK, gimme just one second to process the account closure, you will see that happen within the next twenty-four to forty hours and then once that's been completed, the balance of the eight thousand, twenty-four and fifty-three will be transferred over to your Chase checking. did you have any other questions on your accounts today?

utterance: Yeah, I had a question for the online banking I don't know this but are we able to do like account opening or closing on the app?

utterance: Yeah, absolutely. It's actually a very easy process to open a and close account on the app. if you ever have any questions, you are free to reach out to us and we can walk you through the process.

utterance: Oh! OK. I did have one last question. can I transfer money from one bank to another on the app as well?

utterance: Yeah, absolutely. So there is a spot on the transfer screens that will allow you to transfer externally. So you can transfer from one bank to the other. So from here to over there or over there to here. and then you can log in to the account and then see balances as well. I mean usually, it takes about two to three business days so for it to link an external account before you transfer the funds.

utterance: Oh! OK. Sounds easy enough. I'll give it a try later and if I have any questions, I'll call you guys.

utterance: OK, perfect. Yeah. And then was there anything else or any other questions for today?

utterance: no, that covers all that I needed today. Thank you.

utterance: Oh! My pleasure. Have a great rest of your day.

utterance: You as well.

utterance: Thank you. You too. Bye.


utterance: Thank you for calling Intellibank. This is Jamie. How can I help you?

utterance: Hey Jamie, how you doing? This is Joe Simmons. customer of your bank. And do I have some interesting issues for you.

utterance: Oh. OK. Well no problem. We're here to help. What can I do for you today?

utterance: well I have My my youngest child who's now in college is she's draining me. And it's time to transfer money to her account and yes I I I don't even know how you want to start this To transfer money from one of my accounts I have with you to her account and I need to close my account and just Do you have children? Jamie do you have children?

utterance: I don't but I am an aunt to two teenagers. So I get it. And I am here to help. Don't worry, we will. We will get through this together. First of all, can I have your first and last name.

utterance: OK. The first name is Joseph Simmons.

utterance: Is that S I M M O N S?

utterance: Yes.

utterance: OK, and if I could just have the account number. that you want to transfer the funds from.

utterance: OK. From it's.

utterance: Zero.

utterance: Eight eight six one one seven. Zero nine.

utterance: OK. So I see that's your checking account.

utterance: Yes.

utterance: OK. So I'm gonna just. I just have a couple more questions. And what is your pin number for that account?

utterance: It's one one excuse me, one one seven nine.

utterance: OK. Perfect. And just your security question? What is the name of your childhood best friend?

utterance: Anthony.

utterance: OK. Perfect. OK. So do you want to transfer all of the money from your checking? And are you

utterance: Oh, yeah. Oh, yeah.

utterance: Oh yes. Yeah. It's again. You you Niece I get it, but this child is draining me.

utterance: Oh I get it I get it but you know, children are a joy so. I'm sure she'll pay you back one day When she's finished with college. So now do you want to. Since. Are you gonna transfer all of the money? OK, so there's four thousand one hundred and thirty dollars in that account. So you wanna transfer that and then close this account?

utterance: Whoo, a joy.

utterance: Yes.

utterance: Please.

utterance: OK. OK. No problem.

utterance: Of this child.

utterance: This child better realize what I'm giving her.

utterance: OK. so, actually I'm going to need her account number. when you're ready, I'm ready to take that.

utterance: OK. It's zero nine one five seven one. Six six three.

utterance: OK, and her name is Dalila? Is that correct?

utterance: Oh yeah that's her.

utterance: That's a beautiful name.

utterance: yeah.

utterance: OK. So I'm just going to go ahead and transfer this. Now it'll take. It takes about three to five business days when you are closing an account like this you know. If it was. If you were keeping your account open it would maybe take just twenty-four hours but the whole process with take about three to five business days for her to get that. Is. Is that OK?

utterance: OK.

utterance: Yeah, yeah that's fine. So The. The transfer of the money will take three to five business days? Or is it the whole transfer and the closing of the account.

utterance: Yes.

utterance: Both.

utterance: Yes. The transfer and the closing of the account will all be three to five business days, and then if you can just provide me with your email, I can send you an email confirmation of everything that transpired between us today. So what would be a good up-to-date email for you?

utterance: OK.

utterance: OK. It's Joe Simmons.

utterance: Mhm J O E?

utterance: J O E Simmons, one one at Gmail dot com.

utterance: OK.

utterance: OK. Perfect. Perfect Joe and I'm just putting in all this info now. do you want any other information on how to open up maybe a different kind of account or we we also have a lot of loan. Situation that we can offer to you since your daughter seemed to like tap you out right now. I don't know if I can help you with any kind of. We do provide We do provide a bunch of different forms of help for you. I see that you are in good standing. With your account. You've been in business with us for almost for five years. So if you ever wanna come in I can help you with that or I can also set up like an online banking. A new account for you. I mean think about it. You can call back whatever you are thinking.

utterance: That's a pleasant way of putting it.

utterance: Yeah, I. I mean I. I do have a couple other accounts but this honestly this was like an account I started when she was young. And been building, building, building and I was hoping it would've lasted till she at least got through college. Not being a freshman in college and running into all these, you know dorms and books and this and that and God knows what she's doing in that college. I don't even wanna know.

utterance: Mhm.

utterance: Right.

utterance: Awe, well I'm. I'm sorry just hang in there. I'm sure she's doing a great job. And you're doing a great job. You're supporting her, and that's so important. And is there anything else I can help you with today? Anything at all?

utterance: No I think. I think that's it. It's just I I will probably get a thank card from your bank before I get it from my daughter.

utterance: Awe, well thank you so much Mr. Simmons. It's a pleasure working with you today and as I said if you have any other questions or if you need anything from us please don't hesitate to call back. And just look out for that email confirmation of everything that transpired today and the closing of your account and the transferring of funds into your daughter's account that will be an email to you. so is there anything else that I can help you with?

utterance: That's it. Thank you so much for everything.

utterance: OK.

utterance: Thank you so much, Mr. Simmons. Have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank customer care. My name is Christopher. How can I help you today?

utterance: yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.

utterance: Absolutely, Mr. Ryland. I can definitely help you with that request. Can I have you verify the date of birth for me, please.

utterance: January twenty-fourth nineteen seventy-one.

utterance: All right and the last four of your social Social Security number?

utterance: One eight zero six.

utterance: All right. Thank you, Mr. Ryland, and then to just verify the security on your account. If you could answer this question for me, what was the name of your third grade school teacher?

utterance: well I don't remember. Huh. I don't know.

utterance: All right, Mr. Ryland. well unfortunately, without being able to verify that question, I cannot access your account today. you can log on to the online banking to reset your security questions, or visit any of our branches in person to get that taken care of. But, unfortunately, I cannot do that over the phone.

utterance: OK. can you tell me the closest ATM to my address?

utterance: I certainly can do that, Mr. Ryland. if you would please provide me with your address that you're inquiring about.

utterance: Forty-two West Windfall Street. San Angelo Texas. Seven six nine oh one.

utterance: All right, I've got that pulled up. It looks like there is actually an ATM inside of a branch about two miles down the road from you. Would you like the address for that branch?

utterance: yes.

utterance: Absolutely, the address is gonna be Thirty-five East Independence Avenue. San Angelo Texas.

utterance: OK. So, if I go to the branch, maybe they can reset my security question for me maybe if I bring some ID?

utterance: They can, yes, Mr. Preston. Mr. Ryland. They will be able to verify your ID in person. And we'll be able to get your security question reset. For if you need to call and access any of your information with our customer support team in the future.

utterance: All right, that sounds great.

utterance: All right. Is there anything else I can do for your today, Mr. Ryland?

utterance: I think that'll be it.

utterance: All right. Well if you would just please hang on the line, there will be a brief survey you can fill out to let us know how your experience with us today was. And if there's nothing else I can help you with, you have a wonderful rest of your evening.

utterance: All right, thank you.

utterance: Thank you, have a good night.