utterance: Hello thank you for calling Intellibank. My name is Leslie, how can I help you today?

utterance: yes yes I'm calling today because I want to dispute a transaction please.

utterance: OK sir I can certainly help you with that. Before I complete your request I need to ask you a few questions to verify your account.

utterance: OK.

utterance: All right sir can I have your first and last name please?

utterance: My first name is Dale my last name is Walker.

utterance: All right Dale D A L E. Walker. OK sir what is your date of birth?

utterance: Yes, yes.

utterance: My date of birth is ten thirty-first one nine seven four.

utterance: OK sir that date of birth was ten thirty-first nineteen seventy-four.

utterance: Yes.

utterance: And for authentication purposes could you give me your driver's license number please?

utterance: My driver's license number is six one nine five two four nine six nine.

utterance: All right sir that was six one nine five two four six nine six.

utterance: no, it's say it again six one nine five two four nine six two nine six nine.

utterance: Yes sir that's what I said.

utterance: Oh, OK I got I got hard of hearing.

utterance: I think you might've added an extra number there.

utterance: Oh.

utterance: I'm sorry about that.

utterance: That's no

utterance: Problem. OK sir and for account security purposes could I have the last four digits of your social?

utterance: Yes yes it's seven zero three nine.

utterance: All right sir that's seven zero three nine?

utterance: Yes.

utterance: OK and right now it looks like I need to verify a little bit of your information. Could I verify your home address sir?

utterance: yes yes I I I think I have two different addresses I lived at my old one is nineteen twenty-four West Best Street and now and now I'm at I'm at thirty-nine seven four Rosewood Lane.

utterance: I'm sorry, sorry about that.

utterance: OK sir and you have.

utterance: It's thirty-three four oh Pinewood Drive. Sorry about that.

utterance: OK so that thirty-nine seventy-four Rosewood Lane that's that was your childhood street address. Correct. OK.

utterance: yes. Yes. Sorry

utterance: About that.

utterance: Yes, sir. I have on file here the thirty-three forty Pinewood Drive over North Chicago, Illinois.

utterance: Yes.

utterance: Yes I have that on file as your home address right now.

utterance: OK, sorry about that.

utterance: OK sir that's no problem. I completely understand. So you're wanting to dispute a transaction?

utterance: Yes.

utterance: OK sir I need to get a little bit of information about that transaction before I can process your request.

utterance: All right.

utterance: OK sir could you give me that amount of that transaction please?

utterance: Yeah it was just a hundred thirty-nine dollars.

utterance: A hundred and thirty-nine dollars.

utterance: Yes.

utterance: Even OK sir do you know the date of that transaction?

utterance: Yes I wrote that down. It's the ninth of the tenth two two thousand twenty-one.

utterance: OK sir that happened on the tenth of last month?

utterance: Yes.

utterance: OK so what was the reason you wanted to dispute this transaction.

utterance: I don't remember even doing anything.

utterance: OK sir so you don't remember actually making this purchase in this amount?

utterance: No I don't.

utterance: OK sir do you know of anyone that has access to this account maybe they did this transaction?

utterance: Oh no, no one got no one got that.

utterance: OK so no one has access to your account.

utterance: no.

utterance: OK sir it shows here that the transaction was was a at a local gas station.

utterance: I don't remember that.

utterance: OK so you don't actually.

utterance: I don't have a car, I don't have a car.

utterance: OK so you don't even have a car.

utterance: no I don't have a car.

utterance: OK, sir.

utterance: I don't.

utterance: So no no gas transactions for you. OK.

utterance: No, no.

utterance: Not unless my bike take gas.

utterance: OK So is this transaction part of a membership possibly? Or some type of subscription at that at that OK.

utterance: No.

utterance: OK, so did you happen to contact the business?

utterance: No I didn't do that.

utterance: To

utterance: OK sir, so no and no. All right sir it looks like I have all the information necessary, so that I can go ahead and dispute this transaction for you.

utterance: OK.

utterance: I have escalated this transaction and I will be it will be investigated by the fraud department. it can take anywhere from one to ten business days for this transaction to be completed . We will have to notify you in writing of the results of the investigation sir so in the meantime we're gonna have to put the that transaction in your account card. your debit card, we're gonna have to put that on hold, that way there's no further fraudulent activity while we process your request.

utterance: All right.

utterance: OK, thank you. So how your been going Maggie I mean I forgot your name there now what's your name Maggie?

utterance: no sir that's Leslie and my days been going pretty well, and you Mr. Walker?

utterance: Oh.

utterance: I I.

utterance: Been I I've been doing good except except this thing right here I'm trying to get it right.

utterance: OK sir well we're gonna process this as soon as possible. Hopefully it'll make your day go a little bit better.

utterance: K thank you.

utterance: OK sir I do have a confirmation number if you want it.

utterance: Oh, no no I won't need it, you already helped me with enough.

utterance: OK sir so if you have any further questions. You can just call us and let us know about what your you need to ask some questions about, and we'll try out best to help you.

utterance: thank you.

utterance: OK sir Mr. Walker, thank you so much for your time and patience, again my name was Leslie. I hope you enjoy the rest of your day.

utterance: you too.

utterance: Thank you. Bye, bye.

utterance: Bye.


speaker_role: Agent

utterance: Good morning Intel Bank, Laura Green speaking. How may I help you?

speaker_role: Customer

utterance: yes ma'am. I have an account with you guys and I just received notice from my brother-in-law that he needs some help financially and he needs some money deposited in his into his account within two business days. What's the best way to go about this?

utterance: Is he near by or?

utterance: He's in he's Jersey.

utterance: He's in Jersey? How about we do a wire transfer?

utterance: As long as it arrives, in the time allotted.

utterance: Well if we do it today, it should and we have all the information, it would go out by four o'clock and it would be in his account by tomorrow morning.

utterance: That would be super.

utterance: That would work?

utterance: That would work.

utterance: OK, well first we gotta get some information, OK?

utterance: Sure.

utterance: All right. What is your first and last name, sir?

utterance: Richard Vincent.

utterance: OK, and I need your date of birth.

utterance: One twenty three fifty.

utterance: OK and I need to make sure that you are who you say you are. Do you have a authenticating ID number, such as a credit card or a driver's license or state issued ID?

utterance: I have my driver's license in front of me.

utterance: What state is it sir?

utterance: It is Maryland.

utterance: OK, could you give me that number?

utterance: Sure. It is V as in Victor, two eight one three seven eight one eight two one five four.

utterance: OK. That's what I have.

utterance: And your security question. When you set up your account you did a security question. Actually, you have three of them. the first one you put down was your mother's maiden name.

utterance: That would be Chalk C H A L K.

utterance: OK and you put your first pet's name. Do you remember? Waldo? That's what I have, OK. All right, to do this we're gonna have to withdraw this from your bank account. So, I need your account number.

utterance: That would be Waldo.

utterance: OK, my account number is eight seven four three two seven five one zero.

utterance: OK, you said eight seven four three two seven five one zero.

utterance: That is correct.

utterance: OK, I see that you have both checking and savings account and this is a joint account, is that correct?

utterance: That is correct.

utterance: OK, and your wife's name?

utterance: Diane.

utterance: OK and how much did you want to send?

utterance: fifteen hundred.

utterance: Fifteen hundred, OK. Your balance, your current balance right now is three thousand seven hundred and seventy-six dollars and twenty-four cents.

utterance: Yes.

utterance: OK. So, we're good there. Now to do this, we're going to need your brother, was it brother or brother-in-law, sir?

utterance: Brother-in-law.

utterance: Brother-in-law his his routing number for the account that we're sending this to. Do you have that?

utterance: I do, indeed.

utterance: And do you also have the account number?

utterance: I do.

utterance: OK, now this wire that we're sending, is it domestic or is it international?

utterance: It's domestic.

utterance: OK, what where's it going?

utterance: Jersey.

utterance: Jersey. OK, that should work. All right, I need the routing number, please.

utterance: OK, the routing number is two five five zero six eight seven four one.

utterance: OK, you gave me two five five zero six eight seven four one.

utterance: That is correct.

utterance: OK, now I need the deposit, the account that it's going to.

utterance: OK, the account number it's going to is nine seven six three four eight eight nine one.

utterance: You gave me nine seven six three four eight eight nine one.

utterance: That is correct.

utterance: Do you know if that's going into a checking or savings account?

utterance: A checking account.

utterance: Checking account. OK, thank you sir. All right now Can I put you on hold for a moment while I actually do this transfer? Thank you. OK, Mr. Vincent, it's completed after withdrawing the fifteen hundred from your bank account that leaves you with a balance of two thousand two hundred and seventy-six dollars and twenty-four cents.

utterance: Sure.

utterance: Yes.

utterance: OK, now there is no fee for this. Because you're a valued customer, we allow you to make up to three wired transfers per year with no fee.

utterance: OK.

utterance: Now, this should OK, I've inputted It's going to go through by four o'clock and should show up in his account tomorrow by nine a.m..

utterance: That would be great.

utterance: OK, now I want you to check in the morning with your brother or brother-in-law, I forget what you said. law, wasn't he? and I will I want you to check with your brother-in-law and then what I need you to do, if everything's OK, just go on your way, but if there's any problems I want you to call me back.

utterance: Brother-in-law.

utterance: OK.

utterance: OK and you can call at my extension. It's four seven two.

utterance: Four seven two.

utterance: OK and also I wanted to know, would you like some information about online banking, that you could do from your home computer, to make this more convenient in future?

utterance: no, I don't think that'll be necessary. This was a rarity when something like that happens and I appreciate your time and trouble to help me out here.

utterance: OK, thank you. OK if we're done, thanks.


utterance: Thank you for calling Intellibank. This is Angela. How may I help you today?

utterance: Yeah hey Angela, this is Maxwell White.

utterance: Well Max how can I help you?

utterance: Yeah I would to open account?

utterance: Certainly I could definitely help you with that? Are you looking to open a checking or savings account today?

utterance: a savings account.

utterance: OK.

utterance: Just need to get some verifiable personal information here from you.

utterance: Oh wait before I forget What's your return of interest rates?

utterance: on the standards savings account, it is point five percent.

utterance: Oh OK yeah that's not bad, that's not bad I like that. OK. Oh. go ahead. What information do you need?

utterance: OK yes can I please get our first and last name again and date of birth?

utterance: That's Maxwell White and my date of birth is one eighteen of eighty-eight.

utterance: Thank you can I please get a social security number.

utterance: Yeah that's ninety-three ninety-three, eighty-three thirteen thirteen.

utterance: OK and we need a security question provided on your account.

utterance: it can be any type of question and answer that you prefer to use such as what is your pet's favorite what is your favorite pet's name? What street did you grow up on? Anything of the like.

utterance: We'll go with my pet His name is Sir Pippington.

utterance: OK so what is the name of your favorite pet then?

utterance: Yes.

utterance: OK. And that was Sir Pippington correct.

utterance: That's correct yes.

utterance: All right got that in here for you. OK and then last piece of verifiable information that I would need is a driver's license number.

utterance: Oh. shoot. I'm waiting for that to come in the mail because I just moved into the area.

utterance: OK. So unfortunately at this time I'm not able to continue with this setup of your new savings account. That is something that you'll need to go into your local branch. And finish the setup the process there.

utterance: OK where's the local branch nearest me?

utterance: Yes I'd be happy to look that up for you. If you can just please provide me with your address.

utterance: Yeah that's Twelve thirteen East Memory Lane San Diego California nine two zero eight three.

utterance: Thank you. Just a moment here while I get the list pulled up. It looks like the nearest location from that address is about two and half miles and the address is twelve zero one Lansen Avenue.

utterance: OK I know where that is. It's right next to the public library.

utterance: Yes that's correct. It's across the street and around the corner.

utterance: Oh OK yeah. I'll head in there. What are your hours?

utterance: the branch is open from seven thirty a.m. to six p.m. Monday through Friday and eight a.m. to noon on Saturday and closed on Sunday.

utterance: Oh OK yeah that would work out great.

utterance: Is there anything else I can help you with today?

utterance: No you've been great.

utterance: OK, then you have a wonderful day.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. How can I help you today?

utterance: Yes. this is Intellibank?

utterance: Yes Sir.

utterance: Oh yeah. I. I have two things that I need to do. I'll need to wire some. you wire some money and I I need to dispute a transaction.

utterance: OK. I can definitely help you with both of those things.

utterance: just to let you know we are on a recorded line and a secure line and my name is Casey Watkins and my agent number is eight two five seven one four.

utterance: and So let's see here. I believe I'm sorry. Tell me your first and last name again.

utterance: Yes. It is Samuel McWilliams.

utterance: Oh , McWilliams. OK. All right Mister McWilliams so I can access your account information, can I please get the last four digits of your social security number?

utterance: It is one two nine three.

utterance: OK. And your date of birth.

utterance: It is September twenty-fifth Nineteen seventy-six.

utterance: OK.

utterance: And so I see your. your checking and savings accounts here I need you to go ahead and answer our two security questions that are on your account so we can pull all of the information up. So I've got what is the last name of your favorite author?

utterance: Kit. K I T.

utterance: OK. And what is your pets name?

utterance: Punky. P U N K Y.

utterance: OK.

utterance: all right, perfect. I got those accounts pulled up. And OK. So I guess let's Let's talk about the disputed transaction first. Is that a transaction that was on your checking or your savings account?

utterance: I'm sorry. Ask that question again?

utterance: Was your disputed transaction. Was that on your checking or your savings account?

utterance: Checking.

utterance: Your checking. OK. and do you know the specific amount of the transaction?

utterance: yes it was three thousand dollars. Around three around three thousand. I don't know it exactly.

utterance: Around three thousand.

utterance: OK. OK so yes I do see there's a charge on here for three thousand one-hundred and forty two dollars even. it looks like it's with Ashley Furniture.

utterance: Yes.

utterance: OK.

utterance: so you're saying that that's not a purchase that you made?

utterance: I don't recall. I gotta check in. My daughter has access to my account. So I wonder if she did something and didn't let me know. No big deal. But it'd be good to know when it's that kind of dollar amount.

utterance: She she furnished her whole room.

utterance: Or house. .

utterance: OK. So.

utterance: Excuse me. I can't actually open a dispute on this if your does have access to the account. and you're not sure if she actually made the purchase or not. so I would actually need you to check with her first.

utterance: before we could actually open a formal dispute.

utterance: Oh. That makes sense. OK. Yeah I'll definitely check in with her.

utterance: OK. So But yes. But definitely you can give me a call back after you speak to her if it turns out that she did not make that purchase.

utterance: OK.

utterance: OK. So the. So the I know the second thing you said you needed help with was a wire transfer?

utterance: Yes. I need to wire some. I need to wire some money.

utterance: to my son.

utterance: OK. And what is your son's name?

utterance: his name is Cameron Williams.

utterance: OK. Is that C A M E R O N?

utterance: Yes.

utterance: OK.

utterance: I'm sorry. It's Cameron McWilliams.

utterance: OK. I was gonna say he has a different last name?

utterance: Yeah. McWilliams.

utterance: OK. Cameron McWilliams. OK. And let's see here. What do you have the routing and account number that we're sending the money to?

utterance: The routing number is one zero zero zero zero two two seven. The account number is two five two three eight three seven nine two five.

utterance: OK. And what was the dollar amount that you wanted to wire to him?

utterance: It. It. The dollar amount was forty-five. four. Four thousand five hundred. And sixty dollars.

utterance: OK. and is that going to be transferred from your checking account?

utterance: yes.

utterance: OK. We can do savings as well. If. Whichever one is easier.

utterance: yeah the checking would be great.

utterance: The checking? OK. OK. So I'm gonna verify this information we're going to wire transfer right now, for thousand, five hundred and sixty dollars from your checking account ending in seven six four four.

utterance: To Cameron McWilliams.

utterance: And it looks the. The routing number is one zero zero zero zero two two seven. And it looks like that pops up wells fargo bank. and the account number is two five two three eight three, seven nine two five.

utterance: OK.

utterance: Yes.

utterance: That is all correct? OK, perfect. OK so I can. Let me go ahead and execute that now.

utterance: OK. That is all taken care of. so that money should appear in his count. His account immediately and he will be able to access that and use that as he needs. and then that money has already been debited from your checking account. and the great thing is that since you have been a customer here for over five years we actually do not charge for wire transfers.

utterance: Oh, amazing. Thank you.

utterance: Absolutely. OK. So is there anything else I can do for you today?

utterance: That's it. You've helped me tremendously.

utterance: OK. Good. All right well have wonderful rest of your day and thank you for calling Intellibank.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Keyomi. How can I help you today ?

utterance: hi. I need to send some money to my mother.

utterance: OK sir. does she have an account here?

utterance: no, I'm afraid not.

utterance: Oh do you have her account information?

utterance: well, yes I do. I have that.

utterance: OK sir. Well if you bank here you can transfer and you could do a wire transfer to her account.

utterance: OK.

utterance: OK. So you'd like to do that?

utterance: Yes, please.

utterance: All right sir. So before I complete your request I need to ask a few questions to verify your account information.

utterance: OK.

utterance: OK. This started can I have your first and last name please?

utterance: My name is Daniel Taylor.

utterance: Daniel Taylor.

utterance: Yes.

utterance: and your date of birth.

utterance: My date of birth is ten twenty-three one nine seven four.

utterance: Ten twenty-three nineteen seventy-four.

utterance: Yes.

utterance: OK sir. I need some authenticating information. can I have a driver's license or credit card number?

utterance: my driver license number is six one nine five two four nine six nine.

utterance: OK again that number is six one nine five two four nine six nine.

utterance: Yes.

utterance: Alright sir, for security purposes could you give me your mother's maiden name please?

utterance: Yes, my mother maiden name is Marley.

utterance: OK sir. So your mother's maiden name is Marley, all right. So you wanted to go ahead and do a wire transfer?

utterance: Yes.

utterance: Would that be with from your checking or savings account?

utterance: From my checking please.

utterance: Alright sir. Could you give me that account number please?

utterance: yes. That number is five one four three three six seven three seven oh.

utterance: All right sir. So you gave me the number five one four three three six seven three seven zero.

utterance: Yes.

utterance: Hold just one moment while I look up your account.

utterance: OK sir. You currently have a balance of six thousand four hundred and ninety-five dollars.

utterance: OK.

utterance: How much were you wanting to transfer?

utterance: I'd like to transfer let me see. let's make it two thousand.

utterance: Alright. OK. I'm gonna need a little information about the recipient. Is this transfer going to be domestic or international?

utterance: domestic.

utterance: Alright. Could I get the recipient's first and last name please?

utterance: N Emma Taylor.

utterance: All right sir. Could I get the city, street, and ZIP code?

utterance: Yes.

utterance: I mean city, state, and ZIP code.

utterance: OK, Chicago, Illinois ZIP code six zero six one zero.

utterance: OK. That is Chicago, Illinois six zero six one zero.

utterance: Yes.

utterance: Alright sir which account type are you gonna transfer to?

utterance: Checking or savings?

utterance: Checking, please.

utterance: Alright could you give me the routing number?

utterance: Yes. the routing number is eight zero nine five six two zero zero zero.

utterance: Alright. read that back to you. It's eight zero nine five six two zero zero zero.

utterance: Yes.

utterance: Alright sir. Could I get the account number please?

utterance: The account number is seven eight five one five five.

utterance: So you said seven eight five one five five.

utterance: Yes. This is some weather we're having here. How's it down there?

utterance: Oh it's actually pretty pleasant down here we went through a rain storm but now everything's settled down.

utterance: that's good.

utterance: Oh, and what's the weather like where you're located?

utterance: it's rainy and then it's sunny then it's rainy. You can't tell.

utterance: Oh.

utterance: Oh that's well the least you get your plants getting a lot of that rain now.

utterance: yeah.

utterance: OK sir. in order to transfer this I'm gonna need to know a little bit more information. we offer same same day, next day, and three day transfers. For same day it'll be thirty dollar fee, next day be ten and if you decide with the three days, it'll be three dollar fee. Which.

utterance: K I'll do it the next day.

utterance: OK. So that'll be a ten dollar fee. So you will receive a debit from your account of two thousand ten dollars in order to do this transfer.

utterance: All right.

utterance: Give me one moment while I set that transfer up for you, sir.

utterance: OK.

utterance: Alright sir. This transfer has been processed. Again you went for next day delivery so it should be in that account in twenty-four hours. You can check your account make sure the balance has been debited out and also contact your recipient and let them know have a look what to look for and what timing it should be that way you can verify that it's actually going into that account.

utterance: All right. Thank you.

utterance: All right. So I have a confirmation number if you would like for this transaction.

utterance: nah. No, ma'am.

utterance: Oh.

utterance: OK. So will that be all for you today sir?

utterance: that's it. Thank you.

utterance: Thank you very much mister Taylor. Enjoy the rest of your day.

utterance: You too.


utterance: Hello welcome to Intellibank my name is Michael. How many I help you?

utterance: Hi. I have an account with y'all and I'm just need to make a deposit.

utterance: Would you like to find the nearest branch location sir?

utterance: Actually that w~. That's that will do. Yes that's what I'm looking for.

utterance: yes sir I can immediately help you out with that. what is your current street address?

utterance: Well hold on a second. Let me look. I'm walking down the street. it says I'm at the corner of Brazos Street and San Jacinto. in Austin, Texas. Now I believe the ZIP down here is seven eight seven oh one.

utterance: Thank you sir. San Jacinto and Brazos intersection in Austin Texas. one moment please sir. So I found a Intellibank branch location about two miles away from you. Down the road on San Jacinto. This is at forty-eight San Jacinto Boulevard. this is an Intellibank branch location. And then four miles south we do have another Intellibank branch location at eighty-four Congress Avenue.

utterance: does the first one have an ATM?

utterance: Yes sir both these locations have an ATM.

utterance: Oh good. I just wanted to make sure that I could just drop it off in the ATM slot.

utterance: And I forgot to mention sir the hours for these locations. And both locations have the same hours. On weekdays the hours are from nine a.m. to five p.m. . And on weekends the hours are nine a.m. to two p.m.. These are the lobby hours.

utterance: OK but the ATMs available twenty-four hours sir?

utterance: Yes sir that is correct.

utterance: All right but I do need to find get to the branch. So. And these are both Intellibank locations?

utterance: Yes sir. Intellibank is the name of our branch.

utterance: Yes sir.

utterance: Yes sir. That's that's what I meant.

utterance: Yes sir these are both Intellibank locations. is there anything else I can help you with? Would you like to know more about online banking? So you can check the status of your accounts in the future more conveniently?

utterance: No I tried that once. I'm just an old fogey sometimes and it just doesn't make sense. Every time I click I seem to go down the wrong path and I I think I just get myself into trouble. I suppose you sound young you probably always online. At least my grandson he's just he blazes around on his computer. I don't know what he's doing. But anyway. You know what I'm talking about?

utterance: yes sir I do. I do like the web application. excuse me the web browser for Intellibank. I find it to be very convenient and streamlined. The accessibility is quite easy for anyone who isn't really familiar with technology or computers. we also have an app an Intellibank app. Which in my opinion I think is the best way to access your accounts online. the format, the user interface is just very streamlined and it's very simple. Just to check the status of your accounts or transaction history. I like it a lot. a lot more than calling over the phone if I'm being honest.

utterance: All right well I may have to get my grandson to teach me how to use it. We'll see. But no I don't need to know anything more at this time.

utterance: My pleasure sir. Is there anything else I can help you with?

utterance: No that's all you've been a great help I appreciate it sir.

utterance: You're welcome have a nice day.

utterance: All right.


utterance: Thank you for calling Intellibank. With whom do I have the pleasure of speaking with today?

utterance: Hello. My name is Divina Sinclair and.

utterance: Hi, Divina. How are you?

utterance: I am just not having a good day.

utterance: Oh, no! What can we do to help you?

utterance: I have been trying to get my bank to cancel my membership for the longest time and every time that they say that they are going to close it, they never do, and I am charged again. And the money is never reimbursed. And I've been dealing with this problem for a really long time. so I have no idea how to go about getting this handled.

utterance: OK. We can help you with that. You said your bank's continues to charge you. Is there a company that's charging your bank account or something?

utterance: it's the actual business charging me.

utterance: which business is it that's charging you Ms. Sinclair?

utterance: Kingdom Fitness.

utterance: OK.

utterance: Perfect and you said you've reached out to them and you haven't had any success with them to get in to change your account.

utterance: Yes.

utterance: All right. It looks like we'll get some other information from you real quick. What i~. We have your first and last name. Can you give me the spelling on that first and last name for me?

utterance: Yes, of course. My first name is Davina. D A V I N A.

utterance: And my last name is Sinclair. S I N C L A I R.

utterance: OK. What is your date of birth, Ms. Sinclair?

utterance: My date of birth is November nineteenth nineteen ninety-three.

utterance: Do you have your driver's license number available?

utterance: I do.

utterance: give me one moment.

utterance: OK. Go ahead. Take your time. I'll be right here for you.

utterance: I can't seem to locate my wallet at the moment unfortunately.

utterance: No problem at all, Ms. Sinclair. Do you have the account number that you're calling for?

utterance: yes. Give me a moment. Sorry.

utterance: It's OK.

utterance: How's the weather out there today?

utterance: The weather out there where I am.

utterance: Yeah.

utterance: Is amazing. I love it in Louisiana. I I'm so happy I moved here. I would love to live here for the rest of my life. I I don't like the humidity so much because at home it was terrible but it's OK.

utterance: All right. Well, now that we got your account information all figured out. I do see it in there and I do see that charge. So what we can do for you. Let me let me look at a couple other things. Looks like you have several accounts with us so that's a nice thing.

utterance: And you have another checking account. You know Ms. Sinclair what the easiest way in this situation might be, if you're not having any success with the gym canceling your membership is that we could go ahead and close this account for you and just transfer all of your money over into one of your other accounts. would that situation work out for your?

utterance: that would be perfect as long as I can open up another account.

utterance: You already have a couple of other accounts with us so you don't need to open another account. I'm happy to do that but you currently have another checking account that I can transfer that over into.

utterance: Yeah. That'll be perfect for now.

utterance: That way that we can pursue your stopping. So what I'm gonna do is I'm gonna go ahead and cancel this account I'm have to stop it now so no new charges will be able to come through from today's date.

utterance: OK.

utterance: I also have a question.

utterance: What do you got?

utterance: am I going to be able to file a dispute for the charges charges that the gym has put on my account after I asked for them to cancel my membership?

utterance: That's a great question. As a matter of fact, we're gonna go ahead and dispute all of those for you if you wanna give me a moment here before I get the account closed let me go ahead and add those disputes on there. How many months back were you wanting to dispute?

utterance: Four.

utterance: Four.

utterance: All right. I see all four of those charges on there for you.

utterance: And just to verify too because you do have a couple of accounts with us, what is the routing number for that account?

utterance: The routing number is six seven five four eight nine three three.

utterance: OK and then the account number?

utterance: And the account number is seven three six. Sorry. Six three two eight.

utterance: Six three two eight. OK, perfect. We have that for you.

utterance: All right and then you. You have seventy-four hundred dollars left in that account. You want us to go ahead and transfer that over to your primary checking account?

utterance: Yes, please.

utterance: All right. We could get that done for you.

utterance: Give me one moment here while we get that all transferred and we get those disputes all put into the system.

utterance: Thank you so much.

utterance: While we're waiting for that. Can do you need to order any new checks today?

utterance: I don't but I have a question about your travel account.

utterance: Our travel ac~. Oh are you asking about our travel checks that we have?

utterance: Yes, your travel check.

utterance: Yeah, absolutely. Are you getting ready to go on a trip? Yeah, we offer travel checks. We offer them free to all of our customers since you have a couple of accounts with us. All you need to do is to stop by any of our branches and we can get those done for you.

utterance: So what is it?

utterance: So when your transferring over into another country where you can get money and use money securely when you're in another country.

utterance: OK perfect.

utterance: And I didn't quite catch your name. Thank you so much for helping me.

utterance: It's Billy Sinclair.

utterance: We have a just slightly different last spelling on her name . S T Clair. It's a little different.

utterance: Is there anything else I can do for you today while I got you on the phone?

utterance: Well. I mean, I got to talk to another Sinclair so that's pretty exciting.

utterance: That's pretty awesome .

utterance: All right so we have your account being closed. It will close today. We have the disputes in and the money is being transferred over currently. All that is done.

utterance: Once again, let me ask if there's anything else I can get done for you today while I got you on the phone?

utterance: That is perfect. You helped me so much.

utterance: Excellent. You have an excellent day.

utterance: Thank you.


utterance: Hello and thank you for calling Intellibank. This is Kathy. How can I help you today?

utterance: This is Laura Winters and I would like to open an account for my grandson.

utterance: He likes to cook, so I wanted to start him early on saving for college or maybe even cooking school.

utterance: That sounds wonderful. I'd be more than happy to help you with that. It sounds like perhaps a savings account may be what you guys are looking for today. I know that we do offer some higher interest rates on our savings accounts. and there are also no fees that are associated with that. So that sounds like it would be the perfect way for you to save for your grandson. would you like to open a savings account with us, or would you like a checking account today?

utterance: I would like to open a savings account.

utterance: Excellent! There will be just some information that I do need to go ahead and collect to establish that account for you today.

utterance: OK.

utterance: Alrighty, so first things first. Mrs. Winters, could I please have your first and last name again?

utterance: Sure, it's Laura Winters.

utterance: Laura Winters. Wonderful. And what is your full Social Security number, please?

utterance: Three seven eight three nine eight five seven seven.

utterance: Excellent. And Mrs. Winters, what is your date of birth?

utterance: April fifth nineteen fifty-five.

utterance: Wonderful. Thank you so much. And what is your current address, please?

utterance: Nine eight seven South Papa drive. Pueblo, Colorado eight one zero one three.

utterance: Excellent. Thank you. And if I could also get your phone number today, please.

utterance: It's seven one nine, of course. Two one five two six nine nine.

utterance: Thank you. And could I also get your email address that you would like associated with your account?

utterance: Sure, it's Lauralynn at SuperMail dot com. That's Laura L A U R A. Lynn L Y N N at SuperMail dot com.

utterance: Excellent. Thank you so much. Now I also need to go ahead and collect some information about your grandson. what is your grandson's name please?

utterance: It's Markus Spencer. And his birthdate is seven twenty-five twenty fifteen.

utterance: Excellent. Thank you. And just to make sure, is that Markus spelled with a K or with a C?

utterance: That's with a . With a K. M A R K U S.

utterance: Excellent. Thank you so much. Alrighty. And if I could also get his Social Security number, please.

utterance: It's let's see. Zero one three six two nine four two three.

utterance: Wonderful. Thank you so much. And Mrs. Winters, is Markus' address the same as yours or is he at a different address?

utterance: He's at the same. He and his mom and dad live with me.

utterance: Wonderful. That sounds so exciting. And will it be the same phone number as his contact number then?

utterance: Well yes. He's still a little boy. Oh, so sweet. But anyway.

utterance: Wonderful. Thank you. Alrighty. So, I believe that is all of the information that we need. Oh! I apologize, Mrs. Winters. Actually we will need to establish a security question for your account. we do have a couple different options. since you are the adult on the account, the security question answer will relate to you, rather than to Markus. We have a couple different options for you to choose from. one of them that you can choose is your mother's maiden name. Another option that you may want to choose is the street that you grew up on, or the name of your third grade teacher. Do any of these options sound good to you?

utterance: Yes. I think I'll take the street. What street did you grow up on?

utterance: Perfect. And what would the answer to that question be?

utterance: Saint Johnson Street.

utterance: Excellent. Thank you so much. Alrighty. So, that is all of the information we need to establish your account. in order to finalize opening the account, we will need you to come into one of our branches to sign. and it looks like the closest branch that we have to your address, actually, is located at fifteen hundred East Bradley Avenue in Pueblo Colorado, eight one zero one three. Would it be possible for you to come in to the branch to sign sometime soon?

utterance: Sure. I can do that. do I need to bring Markus with me?

utterance: Because Markus is a minor, you will not need to bring him with you. However, if you could please bring either his Birth Certificate or his Social Security card for us to go ahead and verify his identity while we open the. Finish opening the account for you.

utterance: OK, that's great! I'm so excited to establish this account for him. Do you have kids?

utterance: actually I do. I have my own little boy. He's two years old. You know the terrible two's and all.

utterance: Oh! My goodness my dear. You'll live through that, and they'll pass before you know it.

utterance: So I keep hearing. I hope it comes a little sooner. Although, I'm not really desperate to see him grow up either. But well, is there anything else that I can do for you today, Ms. Winters?

utterance: No, I think I'm all set. Thank you very much.

utterance: You are so welcome. If you have any other questions, please feel free to call us. We are open from eight a.m. until six p.m. on our weekdays. I hope that you have a wonderful rest of your day.

utterance: You as well. Thank you very much.


utterance: Thank you for calling Intellibank. My name is Cindy. How may I help you today?

utterance: Hello, Cindy. How are you today?

utterance: I am doing great, sir. And yourself?

utterance: I'm OK. It's a bit rainy over here.

utterance: Not where I am. It's a bit sunny.

utterance: Oh, that's nice.

utterance: How can I help you today, sir?

utterance: I need help finding an ATM near me.

utterance: I sure can help you with that. But before I can continue, may I please have your name, street address, the city and the state where you're located.

utterance: Steven M. Howard, thirteen seventy-four Jarvis Street in Buffalo, New York. My phone number is seven one six four seven two one seven seven one. Steven H M at dot com is my email address.

utterance: Thank you, sir. I appreciate you providing that information. Now, if you'll allow me a moment to look at an ATM near you. Just bear with me a moment here. OK, and you say that your address was one three seven four Jarvis Street in Buffalo, New York.

utterance: Correct.

utterance: OK. I think I found a branch with ATM services. So you can actually come in to the branch as well and speak to one of the bank tellers. And do you have a piece of paper and pen there handy to to write down the address?

utterance: Yes, I do.

utterance: OK. The address is one zero zero zero Jarvis Street. And that's, of course, in Buffalo, New York. And if you give me a quick second I. I think I also found a a standalone ATM a few blocks east. and this is at eight seven five Jarvis Street.

utterance: Hmm. That seems to be very close to me. I think I passed by it the other day. But I wasn't sure, and I was too lazy to get out of the car.

utterance: Totally understand, sir. That happens to me all the time. No worries.

utterance: Thank you.

utterance: Can you give me a checking. My checking account balance also?

utterance: Of course. Of course I can help you with that. What what is your account number? And please, before I can give you your balance, can you confirm the last four digits of your social security number?

utterance: The last four digits is eight five eight seven of my social security number. My account number is zero two three two one four seven eight five four.

utterance: Thank you so much for verifying that information. And just to make sure that I have it correctly, your checking account number is zero two three two one four seven eight five four. And you mentioned the last four digit of your social security number is eight five eight seven?

utterance: Yes.

utterance: Thank you so very much. Just bear with me a moment as my system populates that information, sir. OK, the balance in your checking account is a thousand four hundred. And you have an ATM withdrawal limit of five hundred dollars a day or a thousand dollars a day if you come down to the branch and withdraw directly with a bank teller. Now, if want to have that ATM withdrawal limit increased, I welcome you to come into the branch and just speak to one of the associates. And they'll be able to help you with that as well.

utterance: Thank you. And if I go to your website, can I get a list of ATM and branches, stuff like that?

utterance: Of course. Yes, you can. Let me give your our website. Our Our website is WWW dot Intellibank dot com. And when you visit the website, on the left top corner of the home page, you're gonna have a a locator button for your ATM and branch that you just click on that. You enter your address, and it will give you a list of all the ATMs and branch that are near you.

utterance: Thank you so much, Cindy. You was very helpful today.

utterance: You're very welcome, Mr. Howard. And is there anything else that I can do for you today?

utterance: No. I think that's all, Cindy. Have a wonderful day.

utterance: You too, sir. And thank you so very much for calling Intellibank. Have a a wonderful day. Bye, bye now.

utterance: Bye, Cindy.


utterance: Thank you for calling Intellibank. This is Lori, how may I help you?

utterance: yes. I'm calling today to try to find a branch that's in my area and also to have my the account balance checked.

utterance: Sure. what is the street address of the area that you are located in?

utterance: I'm at fifteen oh one Northeast Thirty-fourth Court in Fort Lauderdale, Florida, three three three three four.

utterance: Oh! Fourth Lauderdale, how's the weather there?

utterance: Actually, it's really nice at the moment but I think it might start to rain later tonight.

utterance: Oh yeah, I hear it gets a lot of rain down South.

utterance: You're telling me, I've lived here all my life.

utterance: Well, up here where we are, it's getting pretty chilly. So I I'd love to have trade places with you, ma'am.

utterance: All right, let's do it.

utterance: All right, back to your request here. you said your ZIP code is three three three zero nine?

utterance: Nope, it's three three three three four.

utterance: Oh! I apologize. Three three three three four, and that is fourth Lauderdale, Florida?

utterance: Sorry about that. I see that we have a few locations in that area. the closest one to you is about two miles away at twenty-one twenty-two North Palm Road.

utterance: That's OK.

utterance: Then I have another one, three and a half miles at fourteen twenty East Oakwood Street. Both locations are open until five today and open at nine a.m. tomorrow.

utterance: OK, thank you for that information but I'm just curious if that's a little bit far for me to drive, can I have your advice on how to deposit cash or check into the account?

utterance: well, we do offer online banking, you can always take a picture of your check and deposit it into your account with our online banking tool. However, for cash, you would have to come in to our branch location, unfortunately.

utterance: Would you like some information on how to set up online banking?

utterance: Sure, thank you so much. I was gonna ask, what is involved in setting it up.

utterance: Well, all you need is your bank account number and you can either download our app or go online at Intellibank dot com, it will ask you for some personal information including your account number, you can check your balances from there, transfer money between accounts, pay bills, deposit checks anytime at your convenience.

utterance: OK, thank you very much. I'm sorry to bother you, gimme can you give me one second? I just have to check on something, I will be right back.

utterance: Sure, not a problem.

utterance: OK. Hi, I'm back. Thank you so much, I'm so sorry about that.

utterance: That's OK.

utterance: So, so you said for online banking, I need to either download or I can do it online with I can do it over the phone with you and get started with that?

utterance: well, you you can. I can get you set up with that. Sure, no problem ma'am.

utterance: Would you like me to go ahead and check your balance for you now?

utterance: Sure, that would actually be perfect. I am just gonna let you know and I'm not trying to be nasty. I said but I've already called once before and I was hung up on and it's taken me about an hour to finally get back through to you.

utterance: Oh jeez! I'm so sorry about that. I'm so sorry that your issue is not resolved in your previous call.

utterance: I can assist you though right now, I do apologize for the whole time.

utterance: I know how frustrating that can be.

utterance: Yes, I would really appreciate that.

utterance: Sure, may I start off by getting your first and last name?

utterance: Sure. It's Melissa Melissa Joseph. Do you need me to spell it for you?

utterance: Yes, please.

utterance: So, it's capital M E L I S S A last is Joseph J O E S P H.

utterance: S P H. OK got that. And what is your date of birth, Ms. Joseph?

utterance: February fourteenth, nineteen ninety-six.

utterance: Oh! Valentine's day baby.

utterance: Yes, I love it.

utterance: That must be a great birthday.

utterance: Yeah, I get double the presents and gifts and and love.

utterance: Great. And just for authentication purposes, I need to get either your account number or your driver's license number.

utterance: Sure. No, that's not a problem.

utterance: I can give you my bank account number, It is two three one.

utterance: Mhm.

utterance: Eight four zero one one four five three zero.

utterance: OK, you said two three one eight four zero one one four five three zero?

utterance: Yes, that's correct.

utterance: OK, perfect. And can I get the last four of your social security number?

utterance: Sure, no problem. It's one one four five.

utterance: One one four five.

utterance: OK.

utterance: All right, gimme one second here, I'm pulling up this information for you now.

utterance: Sure, not a problem. I don't mind waiting.

utterance: So sorry ma'am, my computer seems to be working a bit slow at the moment.

utterance: As long as it works this time, please.

utterance: OK, great. So, here we go. It looks like you currently have one thousand four hundred twenty-nine dollars in checking. Did you wanna know your savings account balance as well?

utterance: no, I just need the checking account balance.

utterance: OK, great.

utterance: And again, as far as online banking goes, you can go online to WWW dot Intellibank dot com or download our app from your app website app store on your cell phone.

utterance: OK, thank you so much. I appreciate all the information, I will do the best and get that stuff done so that I don't have to bother you guys anymore.

utterance: Oh! Not a bother ever ma'am. Is there anything else I can do for you today?

utterance: No, that is it and I really appreciate all your help.

utterance: Thank you for calling Intellibank.

utterance: Again, my name is Linda, have a great day.

utterance: You too, bye bye.


utterance: Good afternoon, thank you for calling Intellibank, this is Rose. How can I help you this afternoon?

utterance: Hi Rose my name is Kim, how are you today?

utterance: I'm doing great Kim thank you so much for asking.

utterance: Rose I need your help please. I am trying to find a a bank near me. A branch nearest me, and I am trying to pull up the street location. I'm so sorry I'm on vacation and I don't exactly know the street address where I am.

utterance: Aww

utterance: We could have worse problems, that's totally OK. Where are you vacationing Kim?

utterance: I'm vacationing down in the Florida Keys in Key West.

utterance: Oh, nice nice. I love the Keys. So pretty.

utterance: Yes, they are the absolutely beautiful. I love it, I love it down here. Let me see here. Here we go, OK I have the address.

utterance: OK.

utterance: it is four four nine two Waterfront Avenue.

utterance: OK.

utterance: Oh, I'm sorry. Look at me.

utterance: I'm reading the wrong thing. Yeah, sorry about that.

utterance: It's no worries.

utterance: Why won't it give me the address.

utterance: Here we go. OK, I'm so sorry.

utterance: Oh, it's no worries.

utterance: I think that might've been user error. the the address is two forty-five Front Street and it's Key West the ZIP is three three zero four zero.

utterance: Three three four three zero.

utterance: No I'm sorry. Three three zero four zero.

utterance: OK, thank you so much. it looks like we've got one at two three one Big Pine Key and also.

utterance: OK.

utterance: Twenty-seven twelve Key Colony.

utterance: OK.

utterance: All right and was there another did you want me to look up another one for you?

utterance: no that's OK I think I'll put those two in my Google Maps. And see which one is closer, and head that way. I also was wondering if you could help me I was looking to transfer some money from my account to my friends account.

utterance: OK, I can certainly help you with that. Bare with me just one second. me get to that screen. Just have to ask you a few questions.

utterance: Perfect.

utterance: Of course.

utterance: And get some information about your friend as well. OK. I know you said your name is Kim. What is your last name?

utterance: last name is Johns. That's J O H N S, and my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Awesome, thank you so much. And I just have to ask you your security question. what street did you grow up on?

utterance: Sure.

utterance: On Broadway.

utterance: Thank you, and the dollar amount that you would like to transfer.

utterance: I'd like to transfer five hundred dollars even please.

utterance: OK, and the transfer type, would that be domestic or international?

utterance: yeah it'll be domestic, it's to my friends account. She has an account with Chase bank.

utterance: OK, awesome. And what account are we transferring from, for you?

utterance: I'll be transferring from my my checking account.

utterance: OK, and I'm ready for that number.

utterance: OK. the number is one one two one zero zero. zero five nine five.

utterance: that account did not come up with your information.

utterance: Someone else's account.

utterance: Let I'm sorry. I'm trying to do this off of memory because of course we just left the restaurant, and I do not have my bag with me in my purse. With my checkbook. I one one two one zero zero zero five. I thought it was zero five nine five

utterance: I I mean I don't wanna guess other numbers. I'm sure that's not OK either so I will yeah I'm not sure. and I can't, like I said I don't have my purse with me. to get to my checkbook so.

utterance: It's OK I I understand I mean unfortunately I won't be able to help you with the transfer and I do hate that. cause we do have to have to have that information but.

utterance: Of course.

utterance: There's no worries. when I get to the car I will get my checkbook, and I will probably give you guys a call back. or try and pull it up on my phone either one.

utterance: Certainly certainly and I will be working today late so if you would like you can certainly call in and ask specifially for me. My name is Rose and I'll help you, so you don't have to go through the whole thing again, and have to you know. Give all this information, I mean with the exception of the information I need. And the account number.

utterance: OK. All right. Thank you so much I appreciate it.

utterance: You're welcome. Have a nice evening.

utterance: Thank you, you too.

utterance: All right, bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, this is Felicia speaking. Who do I have the pleasure to be speaking with?

utterance: My name's Sharon.

utterance: Hey Sharon, what can I do for you today?

utterance: I need to check my my account balance.

utterance: OK, let me get some quick information from you. what's your last name, Sharon?

utterance: Williams.

utterance: Is it S H A R O N?

utterance: Yes.

utterance: Williams with an S?

utterance: Yes.

utterance: And your date of birth?

utterance: five twenty-five. Oh my gosh. I need to check my ID. I can't remember what year I was born.

utterance: That's all right, it happens to me all the time. You take your time, Ms. Williams.

utterance: I

utterance: I don't know. If my head weren't attached, for real.

utterance: While you're pulling that up, can you find your bank account number for me too?

utterance: yeah. Let me go ahead. I'm definitely gonna have to look that up. I'll have to go grab my checkbook.

utterance: All right, and while you're doing that, I'm gonna ask you a security question. what's the name of your high school mascot?

utterance: it's a buccaneer.

utterance: All right.

utterance: five twenty-five eighty-six.

utterance: All right, and your account number?

utterance: it is seven four five one zero zero seven.

utterance: And do you just want the balance on the account today, or?

utterance: I need my savings and my checking. Both.

utterance: All right.

utterance: And you need to make a withdrawal today?

utterance: no, but I do need to transfer some money out of my savings into my checking. I had a little unexpected expense.

utterance: Oh yeah? Happens to me all the time.

utterance: Yeah, my car broke down again. Everything breaks. Right out of warranty too.

utterance: I'm so sorry.

utterance: That's when it always happens. So how much did you wanna transfer from your savings to your checking?

utterance: what's that balance?

utterance: In your savings, you have nine thousand five hundred and twenty-two dollars. In your checking, you have nine hundred fifty-three dollars and eighty-two cents.

utterance: I need to transfer two thousand dollars from the savings to the checking.

utterance: OK, what's the last four of the savings account number?

utterance: it is four three zero one.

utterance: And we're transferring two thousand from savings into the checking?

utterance: Yes.

utterance: All right, gimme just a moment.

utterance: OK.

utterance: All right, that's been done. Your new balance is two thousand nine hundred fifty-three dollars and eighty-two cents.

utterance: Oh by the way, the reason I called. I'm locked out of my my online my app and the website, which is why I didn't do the transfer that way. Is there is there any way you can help me to reset that password?

utterance: Sure. Go onto Intellibank dot com for me.

utterance: OK.

utterance: And you see where it says login?

utterance: Yeah.

utterance: All right. Click that for me.

utterance: All right, so I've already done that.

utterance: You see where it says forgot password?

utterance: I. OK.

utterance: Click that, and it's gonna email you and prompt you to change the password.

utterance: All right.

utterance: Is there anything else I can do for you, Ms. Williams?

utterance: I don't think so. That should be it.

utterance: All right, well you have a great day, and I hope everything goes well with your car.

utterance: Thank you.

utterance: Thank you for calling.


utterance: Hello. Thank you for calling Intellibank. This is Madeline. How can I help you?

utterance: Yes hello, good evening. I have been trying to access my account online. I've been trying for a bit here and it's not letting me get on and now it's telling me that it's going to lock me out.

utterance: Oh OK not a problem. sorry to hear that you're having some difficulties with the website. Let me go ahead and see what we can do to help you to get in a little bit easier. So In order to do that, I'm going to need to go ahead and pull up your account information. Can I get your first and last name please?

utterance: Yes, Anastasia Hoffman.

utterance: Thank you Ms. Hoffman. And how are you doing today otherwise?

utterance: Oh I'm doing great. How about you?

utterance: Doing well. Can I get your account number please?

utterance: My account number is four four three, two one zero nine seven eight.

utterance: Thank you. OK and I just need for you to fill out do out one of our security questions. So I'm gonna go ahead and just choose a random one here. what was your favorite subject in school?

utterance: Math.

utterance: Math ? Awesome. OK. All right I am in here. can you tell me what is the email address you're using to try to get on?

utterance: OK it's Ana Hoff.

utterance: Mhm.

utterance: At Zmail dot com.

utterance: OK, that is not what we have on file. So did you recently just update your email?

utterance: Yes.

utterance: You did, OK. All right well that's the the reason that you're having a little bit of difficulty here. I would be very happy to update that information for you.

utterance: OK.

utterance: OK, let me just pull this up real quick. OK can you spell it exactly as it should be so that way I make sure that it's correct.

utterance: A N A H O F F at Zmail dot com.

utterance: OK, is that Z like zebra?

utterance: Yes.

utterance: OK and All right it looks like also it's been a while since you've changed your password. I'm actually seeing here that it's been about over a year. We do recommend for your security that you do that at least every nine months just because of the fact that you know hackers are always trying their best to get in. So let's go ahead and update that right now.

utterance: Oh dear, that means I have to remember a new email address?

utterance: Well we yes. that is part of it but we do have a new security feature for you that's available. For everybody that has an online account. We will send you your new password in a secure document. And then you'll have it and you could just go ahead and bookmark that anytime that you need to. Of course once you get into the account after using that the first time, you can always save that onto your hard drive.

utterance: OK, all right.

utterance: OK. All right so Make sure that whatever you're gonna choose, it's at least eight characters long and has a capital letter, at least one number, and a special character.

utterance: OK so I choose this?

utterance: Yes, go ahead and make up your password that you are gonna go ahead and do. I'll put that into the system and then I'll send you an email with the with it in it for your records.

utterance: So are you ready for it?

utterance: Yes I am.

utterance: OK so it will be a capital T so it's this is great.

utterance: OK.

utterance: The number eight.

utterance: All right.

utterance: And exclamation.

utterance: Exclamation. Perfect! All right Ms. Hoffman, we've got a new email address on file for you. We also have a new password. I'm gonna go ahead and send you a test email right now. Are you near your computer?

utterance: Yes I am.

utterance: OK let me know if it comes through.

utterance: Oh, here it is. Here it is. Very good.

utterance: Oh perf.

utterance: OK. And you're able to open it up all right?

utterance: Let me just make sure. Mhm there it goes. OK, looks good.

utterance: OK. All right, so we've got that on file and everything for you. like I said, don't forget to bookmark that email. You can just save that into a file if you'd like to and then you'll have easy access onto your account. Anything else I can help you with, Ms. Hoffman?

utterance: Yes, yes as a matter of fact, you know I have been looking at thinking of maybe opening up a new account, another savings account, for my grandchildren.

utterance: How many grandchildren do you have?

utterance: Three.

utterance: OK and you want them to each have their own account?

utterance: Yes.

utterance: That is not a problem. We have that ability for you as well. would you want that to be just a basic savings account? Or we also have money market accounts. I I would suggest maybe doing a basic one. And then as they get older, you can go ahead and convert those very easily without any additional fees.

utterance: Yes yeah the basic one sounds good. Now, on the accounts, I can have each of their names on the accounts along with mine, right?

utterance: Yes you can.

utterance: OK. All right.

utterance: All right well then what I will do is go ahead and transfer you over to one of our account specialists and they will be very happy to assist you in getting those set up for you right now. as well as go over any additional details that you need. other than that, besides before I transfer you Ms. Hoffman, anything else that I can assist you with?

utterance: No?

utterance: No, no I'm good just I'm good. Thank you very much.

utterance: Well thank you again for calling Intellibank. My name is Madeline. I'm gonna go ahead and put you on a brief hold and transfer you.

utterance: Thank you. You have a good evening.

utterance: Thank you, you too.

utterance: Thanks.

utterance: Bye bye.

utterance: Bye.


utterance: Good evening. Thank you for calling Intel banking helpline. How may I help you?

utterance: Yeah, hello there. I would like to see if I could do an internal transfer with you today.

utterance: I'd be gladly be able to assist you with that. Can you please provide me with your first and last name?

utterance: My name is Darleen Shorts.

utterance: Oh, hi OK, not a problem. Hi Darleen, how are you? I'd be glad to be able to assist you. I'm gonna need a few pieces of documentation from you. Can you please provide me with your your date of birth and either your account number or social security number.

utterance: I'll give you my date of birth and the last digits of my social. My date of birth is four four nineteen sixty-five and the last four digits of my social are.

utterance: four nine two nine.

utterance: Thank you so much Miss Darleen. I'd be glad to be able to assist you. Let me put that into my computer. Just give me one moment. OK, Miss Darleen. I was able to see that you have been banking with us for quite some time now.

utterance: Yeah, I've been having a great time dealing with y'all. It's a great bank. And it's easy to find and just the word of mouth. It was easy just to go ahead and get things done. So yeah, we we have been enjoying Intel banking and it's been great for myself and my family as well.

utterance: We're we're so happy to hear that Miss Darleen OK. So what are you trying to do? What would you like to transfer?

utterance: I would like to take money from my savings account and put it in my checking account.

utterance: That won't be a problem Miss Darleen. Exactly how much money are you looking to transfer?

utterance: I would like to transfer five thousand dollars from my savings account and put that into my checking account.

utterance: OK Miss Darleen. I know you recently just said that you don't have your account number available. so we're gonna have to ask you some other security questions just to make sure that you can validate that is your account regarding your savings and your checking.

utterance: Oh that will not be a problem.

utterance: Thank you so much Miss Darleen. Can you please tell me the last transaction that was on your savings account?

utterance: Oh yeah. My savings account. There should have been a deposit of fourteen hundred dollars and that was actually yesterday. about three p.m..

utterance: Thank you so much Miss Darleen and what about your checking account? When was the last time that you used it or what was the last transaction that took place?

utterance: well we went to Dunkin' Donuts so I'll say that was yesterday as well right after church so we'll say one p.m. and that total was ten fifteen.

utterance: And that was at Dunkin' Donuts. Oh, perfect. I see that Miss Darleen on your transaction. Thank you so much for stating that for me. OK. So you said you wanted to move over five thousand dollars. Is that correct?

utterance: Yes that's correct. Five thousand dollars from my savings account and I would like to put that in my checking account please.

utterance: Not a problem Miss Darleen. I'll get that taken care of for you. Just give me one moment. OK Miss Darleen, you're all setup. I was able to move five thousand dollars from your savings account and put that into your checking account.

utterance: Oh wonderful wonderful wonderful. How long will that take to post? Will I have to wait or day or will I have to wait twenty-four hours? How does that work? I'm kinda confused on that. It's my first time doing an internal transfer over the phone.

utterance: Not a problem Miss Darleen, for it the transaction to post it will take between twenty-four to forty-eight hours and it'll you will see that in there transaction.

utterance: Oh wonderful wonderful wonderful. Do you by any chance offer any kind of loans at your bank? Like an auto loan. I was trying to get a loan for my daughter but she looks like she gonna need some help, so we're willing to help finance the car but we need to get approved for an amount. Do y'all offer that at your bank?

utterance: We sure do Miss Darleen. We do offer auto loans. In order to do that you can go on our website at WWW dot intel banking dot com You can click on the tab that says auto loan. Click on that and it will direct you to apply for the loan to be for in for auto loan and then once you're approved, you'll see the amount you're approved for. You would print that certificate out and take it to any local dealership where you wanna purchase your vehicle and it's valid for the next ninety days if you do it today. It just depends on the day you start. From the day you start it's valid for ninety days.

utterance: Oh that's great, that's great, that's great. My daughter is actually coming to visit us this weekend so maybe we can get it taken care of this weekend.

utterance: Yes Miss Darleen. I would definitely advise that you do it as soon as you can so your daughter can be on the road. Just whatever works for your family.

utterance: Oh thank you so much. I appreciate your time and efforts.

utterance: That's not a problem Miss Darleen. I'm so glad I can be able to assist you today. Do you have any other questions?

utterance: no I don't think I have any other questions. My main concern was the Intel transfer that which we talked about and also doing the the auto loan for my daughter so there, that's great.

utterance: Oh Miss Darleen. Before we hang up, I can also give you information about our online banking to setup your account that way as well.

utterance: Oh yeah. I'm interested in doing that. How does that work?

utterance: You'll go on the same website intel banking dot com and then you can sign up with online banking using your own, make up your own username and password, and it'll direct you right straight into your account. It may ask you some security questions such as your date of birth your your social security number and also your account number and it should pull it up, and then once that's pulled up you'll be able to see all your transactions that's been pending from your checking and your savings, and also how to apply for our credit cards that we have available and also for the auto loan that you're interested in doing.

utterance: Oh that's wonderful. That's really wonderful. So I'll go head and hang up with you now darling and I'll go ahead and check that out and just go over some information with my daughter so we can see what we can get her, you know what kind of vehicle we can get her to drive and that'd be great. Well thank you so much for your time.

utterance: Not a problem Miss Darleen. I am so glad we're able to help you. Do you have any other questions?

utterance: Nope. You did pretty great. I can't think of anything else at the moment. Thank you so much.

utterance: Well should anything come across your mind, please give us a call back, we'll be gladly to able to assist you with any other needs or any other questions you may have that may come up.

utterance: Well thank you so much. You have yourself a great evening.

utterance: Thank you so much Miss Darleen. Thank you for calling Intel Banking. You have a great day.

utterance: You too.

utterance: Thank you.

utterance: Bye bye now.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes, hey Jerry. my name is Evelyn Richards and I'm calling because I need to Open an account, with you and then, close one.

utterance: OK, thank you, and again your name is miss?

utterance: Evelyn Richards.

utterance: Richards?

utterance: Ms. Richards, you said you wanted to open an account and then close an account?

utterance: Yes.

utterance: OK. Thanks for calling Ms. Richards and I believe I can help you with that. if I can ask, Ms. Richards, what is your account number? Just for security purposes.

utterance: My account number is four four seven nine six five three two seven four four six three nine two six.

utterance: OK, and I think I've got you pulled up here, Ms. Richards. Ms. Richards, let me ask also, just for security purposes as well, what is your mother's maiden name?

utterance: Sanchez.

utterance: Sanchez, OK I think we got you pulled up. Alright Ms. Richards. And you said you're calling in today because you wanted to open an account?

utterance: Yes, a checking account.

utterance: OK, a checking account. OK and Ms. Richards, with our checking account here at Intellibank the account has no charges, it's a free account.

utterance: Oh that's good!

utterance: To all of our customers. and we thank you for. Thought you would like that.

utterance: Mhm, yes.

utterance: and and let me ask Ms. Richards, how much would like you to deposit in your account?

utterance: Well I would like to see. Could I just move whatever's in the account I'm closing, in to the new account.

utterance: OK! Understood, as a matter of fact if you like, we can go ahead and handle that now.

utterance: And could you hold on for just a second I need to take care of some things, one moment.

utterance: Certainly. And.

utterance: OK, thank you so much.

utterance: OK, no problem Ms. Richards. Now, the account that you want to close is. which account would that be Ms. Richards?

utterance: OK, that is going to be the savings account.

utterance: OK, I have this pulled up. Now, Ms. Richards if you would just verify the account number.

utterance: seven nine six five six two four eight eight two six zero four two five three.

utterance: OK. For account ending in four two five three?

utterance: Yes.

utterance: Alright. And Ms. Richards while I get this pulled up, how is it going today?

utterance: Oh, it's going good. It's a beautiful day.

utterance: It is. It's bright and sunny outside. are you in the Augusta area?

utterance: Yes, mhm.

utterance: Oh,

utterance: Yeah. It's I've heard that it's seventy-five degrees, it's beautiful out there!

utterance: It is. We're enjoying this weather, I love the Fall weather.

utterance: OK, and now Ms. Richards I have this account pulled up. if I may ask, you have a reason that you wish to close the account?

utterance: Yes, I just wanted to just have one account with the bank.

utterance: OK, makes sense. And Ms. Richards, my understanding is you stated you wanted to transfer I see you have a balance here of two hundred and twenty-three dollars and you wanted to transfer that from your savings that you wish to close into the new checking account, Is that correct?

utterance: That is correct.

utterance: OK. Let me just get this pulled up. And while I process this on my end, Ms. Richards, let me just let you know that the bank charges an interest rate of of zero point zero two three percent on checking for customers that have funds in their checking account so that's over the annualized end of year, just so that you're aware and of course the fees of the account. There are. Is a free account, however obviously, if there are bounced checks there's a thirty-five dollar bounced check fee, overturned check fee. and there's also a fee if there are any returns on ACH transfers,

utterance: Well the thirty-five dollars sounds, kind of high.

utterance: Great point, Ms. Richards. Now we do of course say that we prefer you not have any returned check fees and then you won't be charged that account fee. does that make sense Ms. Richards?

utterance: Mhm.

utterance: It does.

utterance: Because generally speaking, the account is free.

utterance: Right.

utterance: so again Ms. Richards, we really appreciate the value of your business, and by the way, let me just ask, did you. Are you aware of our online banking?

utterance: Could you tell me a little bit more about it?

utterance: Absolutely. Well Ms. Richards, with our online banking, what that allows you to do is to be able to log in online, to monitor your account, checking account balances transfer funds between accounts, make payments, do bill pay. All online, for free.

utterance: Wow! That is great, I like that.

utterance: Terrific, and does that make sense, Ms. Richards?

utterance: It does. I really appreciate all that you've helped me with today.

utterance: Well terrific, Ms. Richards. Just so that you know, what we've done is gone ahead and closed your savings account with us and we've transferred the funds of two hundred and twenty-three dollars from your now closed savings account into your new advantage checkings account with Intellibank.

utterance: Great! That's exactly what I wanted to do.

utterance: Terrific, Ms. Richards! Is there anything else I can help you with today?

utterance: No, there's not. I appreciate it.

utterance: Thank you Ms. Richards! Intellibank appreciates your business, and you have a terrific day.

utterance: You too.


utterance: Thank you for calling Intellibank. My name is Michelle. Can I start by getting your full name please?

utterance: It's Emilia Jones.

utterance: Thank you and Miss Jones, I wanna get your account information pulled up here. Can I start by getting your account number?

utterance: Well, I don't have my account number because I have lost my credit card and I need to report a lost card.

utterance: Oh! Oh my gosh. Well, yeah. We definitely need to get that taken care of. since you don't have your account number, we can use your driver's license or your state ID number.

utterance: so my driver's license number is six one six four six zero zero.

utterance: OK. Perfect and can you verify your date of birth for me?

utterance: Eleven six seventy.

utterance: OK. Perfect. Thank you and the last thing here. It looks like you have a security question. Can you provide me the four-digit PIN on your account.

utterance: one one six seven.

utterance: OK. Excellent. All right. you said you lost your card?

utterance: Yes. I lost my card. It's really making me frustrated because I've got all these plans going on this weekend and I really need my card. I don't know what I'm gonna do or how I'm gonna pay for things.

utterance: Oh, gosh. OK. Well, let's do this. Let's. First of all, before we go forward let me just assure you that I'm gonna go and cancel the card. so that you don't have to worry about anymore more any transactions and then we'll talk about what we can do after that.

utterance: So I've got the card canceled. If it's in somebody's hands, then they won't be able to use it. It'll just decline.

utterance: OK.

utterance: OK.

utterance: OK. So let me take a look and see if there's any transactions that you have not authorized here. What was the last transaction you remember doing? You know where it was?

utterance: lemme think. it seems like so I went to dinner at a Mexican restaurant with my girlfriends last night and then I also went to the grocery store on my way home from work tonight and I also went to the gas station. The gas station. OK and this was today.

utterance: The gas station was today.

utterance: OK and then you had it at the gas station and then that was the last place. Have you call the gas station?

utterance: I called the gas station. they don't have it. I've called everywhere. I called the grocery store. They don't have it. but I feel like the gas station was the last place that I had it.

utterance: OK. well if someone picks it up again just reassure you that it cannot be used. your account is safe and I don't see any transactions on your account. passed the gas station. I can see the forty-five dollars at the pump.

utterance: OK.

utterance: so that card's canceled. do you want me to go ahead and start the process to mail you a new card?

utterance: I guess so. Yeah. I need it. No matter what. How long does it usually take to get here?

utterance: I can expedite it but it will still take three business days. um we do have the option in our app to do a virtual card. If that would help you. I can walk you through that later.

utterance: I guess so. Three days is an awful long time when you really need your debit card and that's the only way you have access to your money.

utterance: That's right. You also can go in to the branch and withdraw cash if you'd like. There's no fee for that as well.

utterance: OK.

utterance: All right.

utterance: So yeah, let's get another card sent out to me.

utterance: Absolutely. can you confirm for me the address that we'll be sending the card to?

utterance: Yeah. My address is one two three four Main Street in Salem, Oregon.

utterance: Nine seven three zero one.

utterance: OK. Excellent and I just got that ordered for you. It, again, will be about three business days before you get it. Was that Tuesday? again you also can activate a virtual card which is just through your online banking and it works just the same. You can add it to your Google Pay or Apple Pay. Whatever you have and when you do get your card in the mail, make sure sure you activate it right away. You can do that by calling. There's a sticker on the back with the number. also you can do it through the online banking.

utterance: Just the same as the virtual card or by calling and talking to an agent.

utterance: OK.

utterance: All right. That sounds good as long as nobody can use my card anymore.

utterance: That is definitely confirmed. Nobody can use the card. It's canceled and useless. So wait for the card if you need to withdraw funds from the bank again. There's no fee. but you let us know if there's anything else that we can we can help you with when activating your card.

utterance: Watch. Next time I go out to my car, I'll find it in between my car seats or something like that and I'll be off and on and no not any good anymore.

utterance: Well, that seems to be sometimes. But at least you know that it can't be used for fraudulent activity.

utterance: All right. Thank you very much.

utterance: You're very welcome. Have I taken care of the reason for the call today?

utterance: Yes. Thank you.

utterance: Have a great day.

utterance: You too. Buh-bye.


utterance: Intellibank, this is Tiffany. How can I help you?

utterance: Yeah. This is Sam Hyde.

utterance: Good morning, Sam. What can I do for you?

utterance: Oh I was wondering if I could check my account?

utterance: Yup. I will be happy to help you that here. Just give me one moment while I pull up my screen and get everything set up.

utterance: OK. Can I please get your date of birth?

utterance: Yeah. That's June twelfth of sixty-nine.

utterance: OK. Can I please get your driver's license number?

utterance: Yeah. Hold on. Lemme get my wallet. It's Where's my wallet?

utterance: Oh, hold on a second. I gotta find it.

utterance: Sure.

utterance: Yeah. Here it is. Sorry. That's seven six three double X as in X-ray nine nine seven one.

utterance: Yup. That is correct. That is what we have on file for you. you have a security question. What is the color of your favorite shoe?

utterance: Oh that's purple.

utterance: Yup. That appears to be correct. OK and how can I help you with your account today?

utterance: Yeah. It's I'm disputing a charge on my savings account.

utterance: I do you mean your checking account, sir? You don't have a savings account.

utterance: Oh, right. Sorry. My checking account. Right. Right. Yeah, sorry.

utterance: OK. I can certainly help you dispute the charge.

utterance: Just give me one moment here while I pull up another screen to get started on the process.

utterance: OK. What is the dollar amount you're disputing?

utterance: Oh, it says here that I spent sixteen dollars at Galleria of Gallerias.

utterance: OK. does it show a transaction date?

utterance: Yeah. June sixteenth.

utterance: OK.

utterance: We'll get that right down here. Oh OK and it show on our end that that'll be correct. I do see that transaction.

utterance: What I can do is I can submit this claim to the fraud department. They will review it.

utterance: and then they will get back with us in either wipe the charge off your account or unfortunately you'll be stuck with the fee that was put on your account.

utterance: Is there any other accounts, I'm sorry, amounts that you would like to dispute.

utterance: No. That was the only one cuz I don't remember making the purchase.

utterance: OK. Lemme add that here as a note of reference.

utterance: So you didn't make the.

utterance: Is there any description of the item purchased or the service or is it just the name?

utterance: nope. It just shows the amount and where it was purchased which is what you see on your end there and the date.

utterance: OK. W~.

utterance: Well. I'll talk to my significant other and see what she thinks about it.

utterance: OK. in the meantime I can go ahead and get this paperwork off to the fraud department and see what they come back with and then if you have any questions, feel free to reach out and we can re-evaluate and see what we can do.

utterance: OK. Yeah, sure. That'll be fine.

utterance: Is there anything else I can help you with today?

utterance: no. You you're fine.

utterance: OK. You have a great day then.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yes I need to check and see if I have enough funds in my account to cover a payment.

utterance: OK let me help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: It doesn't matter. You can call me Jill.

utterance: OK Jill, can you tell me your account number?

utterance: I'm not sure what my account number is.

utterance: OK not a problem. Can I get a social security number from you instead?

utterance: Yes so my social's four five zero eight nine zero eight nine zero.

utterance: OK and can I also get your date of birth?

utterance: It's March second of nineteen eighty.

utterance: OK thank you. Now the account has a security question so could you please tell me the city you were born in?

utterance: Yeah I was born in .

utterance: OK and you are wanting to check your account balance. Is that correct?

utterance: Yes I need to know if I have enough money in there to cover a payment I made.

utterance: OK so would this be in your checking or your savings account?

utterance: It's in my checking account.

utterance: All right let me look here. So it looks like your account balance for your checking is seventy-nine dollars and ninety cents.

utterance: OK yeah I don't have enough money. how much is in my savings account please?

utterance: All right so your savings account balance you have a a savings account balance of twenty-four dollars and eighty-nine cents.

utterance: OK I definitely need to put money in there then or or my payment isn't gonna go through or process.

utterance: OK would you like me to help you with that today?

utterance: I don't think that you can. I need to put cash in the account I think.

utterance: OK Jill, would you like me to help you find a bank location where you can deposit that cash at?

utterance: well it's almost five p.m.. It's gonna close soon, right?

utterance: Yeah Jill, we do have locations with virtual teller options that are open till seven p.m.. I can try to locate one of those branches for you.

utterance: Oh my goodness. I didn't know you were open that late. OK yes I'd like a late branch.

utterance: OK so we do have several locations with a virtual teller option available until seven p.m. throughout the metro. let me ask real quick, are you calling from home today?

utterance: No I'm at my office.

utterance: So are you wanting a location close to your home or to another address?

utterance: If you can find one for here at my work that'd be best.

utterance: OK what is the city and state of your work?

utterance: It's Kansas City, Missouri.

utterance: OK and what's your street address?

utterance: It's nine zero eight Western Kirk Lane.

utterance: OK and the ZIP code?

utterance: It's eight three seven nine zero.

utterance: All right. Let me look that information up for you real quick. OK so I did find a location. It looks like it's just a few blocks from your work and it does have that seven p.m. virtual teller option. If you're ready, I can give you that address.

utterance: Yeah I'm ready, go ahead.

utterance: OK so it looks like the address for that location is three zero zero one Highland Creek Town Center. So it's three zero zero one Highland Creek Town Center, Kansas City, Missouri. And it's seven two six eight nine.

utterance: And you said that's just a few blocks from here you said?

utterance: Yeah it looks like it's maybe three blocks from your work. yeah it's just on the corner of Harper and Town Center. Are you familiar with those two two streets? It says it's the Highland Creek subdivision.

utterance: I think I know where it's at. So it's the subdivision like the housing complex that's down there or is it in the business center?

utterance: it looks like it is actually in the housing center with the Highland town houses.

utterance: OK, all right. Can you do me one more favor real quick? Could you possibly provide me with a phone number for them so that I could contact them just to ask a couple questions before I headed in?

utterance: Yeah I can do that for you. Was there anything that I could maybe answer for you?

utterance: Well I I kind of wanted to speak to a teller if I could.

utterance: OK I totally understand that. so let me find the direct phone number for you. So a direct phone number to the business is I'm sorry to that bank branch is eight one six, two one seven, four thousand. And you can also reach them through our one eight hundred number. It's one eight hundred, two eight eight, nineteen eighty-one. And it would be when you get to the option for a bank location, you'll just choose location one seven four. So you'll just type in one seven four into your into your keypad of your phone. OK?

utterance: Yeah let me just write all this down real quick. One seven four. All right I think that's that's what I needed.

utterance: OK Jill, was there anything else that I could maybe do to help you today?

utterance: No I think that's everything . I'm ready to go now. I wanna try to get this done before five p.m..

utterance: OK that's that's great. So you just do bear in mind that if you if you aren't able to make it if you're obviously not able to make it, you said it was after five right now. So if you're not able to make it today you will have that seven p.m. teller option any day Monday through Friday and two to two to four thirty on Saturdays, all right?

utterance: Thank you for choosing Intellibank. You have a good day.


utterance: Thank you for calling Intellibank. This is your agent speaking Mark. How can I help you today?

utterance: Hi Mark. Actually well I would tell you the whole story. I wanted to go to buy a gift for my brother. And in this store they told me that they did they didn't accept credit cards so well now I have to find an ATM near me. And can you tell me where there is one located and also do they have a service fee?

utterance: Oh of course I can help you with that just give me one second here. Could you give me your name and also your current street address?

utterance: Yeah just let me check that. Give me a moment please.

utterance: OK no problem.

utterance: OK. My name is Cynthia White and my street address is four five zero Blue Wood Drive.

utterance: OK perfect and could you also tell me what is your city?

utterance: Yeah, the city is Apex. North Carolina.

utterance: Oh perfect. The state as well that's great. just give me one second as I look up an an ATM near you.

utterance: OK sure.

utterance: Oh God the traffic is awful. I have been stuck in my car for like an hour. I can't believe it.

utterance: Oh I understand how that it is. sometimes on my way to work as well I end up having to take a detour and it ends up taking me twice as long.

utterance: Yeah I know. It's so annoying.

utterance: Well I hope that everything resolves well for you. OK, I'm finding here that we actually have an ATM located close by. to your address. We have one on two forty Blue Wood Drive. And that is just a single ATM We also have a one that is a little further away but it would it also includes the full branch and if you would like to go there, then that one you'd have to go down Ping Blue Drive and that is right a few blocks away from you. To the North. I'm not sure if you're familiar with that street.

utterance: Yeah I am and do when you refer to the branch you refer to Intel Bank?

utterance: yeah well that is a Intellibank and yes that is correct.

utterance: Oh OK that sounds great then.

utterance: OK great and is there anything else that I could help you with today?

utterance: No you have been very helpful. Sorry how was your name?

utterance: My name is Mark and thank you so much for calling Intellibank. If you there's anything else we can do for you just give us back a call back.

utterance: No everything is good. Thank you Mark. Have a nice day.

utterance: Thank you. Have a good day as well.


utterance: Thank you for calling Intellibank. This is Jolene. How can I help you today?

utterance: Yeah, hey Jolene this is Reginald White.

utterance: Oh, hi Reginald. How can I help you?

utterance: Yeah, so anyways I was just calling previously.

utterance: Yes. I believe we spoke on the phone.

utterance: Yeah, I don't know. We got disconnected or something. Hey, you got an answer to that thing I asked you earlier about where the ATM was located?

utterance: yes.

utterance: Let me pull up my screen here real quick. Can I just please get the address one more time?

utterance: yeah, that's twelve thirteen Shell Street.

utterance: OK. looks like the closest ATM is about two.

utterance: Wait, wait.

utterance: Hold on a second.

utterance: Before you do that, sorry, I didn't mean to cut you off. I need to know my account balance and the withdrawal limits for the day.

utterance: OK. Yep. Certainly, I can help you with that. the withdrawal limit is per day basis and it is up to two hundred dollars. And then just to check your account, I need to get some personal verifiable information from you. Can I please get your date of birth?

utterance: Yeah, that's June twelfth of eighty-nine.

utterance: Thank you. Can I please get your driver's license number?

utterance: Yeah, that's Oh, hold on a moment, I gotta look it up. Oh, here it is. Seventy-six three X X nine nine seven one.

utterance: OK. Thank you And can I please get the account number?

utterance: Yeah that is thirteen seventy-eight nine.

utterance: OK.

utterance: I'm showing a balance here in your checking account of, five hundred and eighty dollars even.

utterance: OK. What was the withdrawal limits?

utterance: It was two hundred dollars on a per day basis, max.

utterance: OK. So where was the nearest ATM again from my location?

utterance: certainly, yes. That was two miles away from your current location and it is on thirteen oh eight Larsen Boulevard.

utterance: OK. Yeah, that's fine. I can do that. That's within distance.

utterance: Would you also like the location of the nearest bank?

utterance: No, I'm OK on that.

utterance: All righty, is there anything else I can help you with today?

utterance: No, you've been good. Thank you.

utterance: OK. You have a great day now. Bye bye.

utterance: You, too.