utterance: Thank you for calling Intellibank. My name is Kacey Williams. Excuse me. How can I help you?

utterance: Yes, this the bank?

utterance: Yes. This is Intellibank.

utterance: OK.

utterance: OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.

utterance: OK.

utterance: OK. sure. And are you. You are a customer of Intellibank?

utterance: Yes, I am.

utterance: OK, perfect. And could I please get your first and last name?

utterance: Yes, it is Mike Wilson.

utterance: OK.

utterance: Michael Wilson. by a fact, it's Michael Wilson.

utterance: All right.

utterance: OK. Michael Wilson. All right. I thank you for that information. And Mr. Wilson, can I also get the last four of your social security number?

utterance: Yes, it is six seven two eight.

utterance: OK and what is your date of birth?

utterance: It is November thirtieth.

utterance: Nineteen seventy-eight.

utterance: OK. All right, perfect. And I do see your account information here. we also thank you for being a loyal customer. And now I see, based upon your your mailing address that you live in Dallas, Texas. Is is that where you are currently looking for an ATM or are you in a different location?

utterance: in a different location.

utterance: I'm actually outside of my home

utterance: OK.

utterance: In Dallas, Texas.

utterance: OK. do you, do you know the ZIP code that you're in or I guess or if not can you give the name of the city?

utterance: I think the the ZIP code is seven two eight zero five.

utterance: OK.

utterance: Do we have any near ATMs or?

utterance: OK.

utterance: OK. So let me look that up real quick for you. OK, so it looks like there's no actual branches of Intellibank near you, but not to worry. we have we have plenty of ATMs that you can be able to go to and then there there would actually be no service charge. because we have a relationship with the the ATM companies.

utterance: Oh, OK. Great.

utterance: So let me see here. We have. So it looks like we have one ATM that we have that we partner with. it's called the Texas Federal Credit Union. And so it looks like that is right off of one fourteen and Gladys Road. Do you know where that is?

utterance: Yes.

utterance: OK. With OK. So that's one option. or there's another one that looks like it's inside a seven eleven. And that one is right off of MacArthur and one fourteen.

utterance: OK. Yes. Very familiar with both options and it's good to know.

utterance: OK. which one would be closer for you?

utterance: I think the one off of MacArthur cuz I I could. That's right off the highway. So that'd be great.

utterance: You wanna call back and.

utterance: OK, perfect. OK, so if you have a pen, I can give you the specific address.

utterance: I'm a just put it in my phone if you can just tell me. Thank you for that.

utterance: OK, sure. OK, so it's like I said, it's at a seven eleven and the specific address is eight five two nine North MacArthur Boulevard. In Irving, Texas.

utterance: You said eight five two nine in North MacArthur Boulevard, Irving Texas.

utterance: Yes, and MacArthur is M A C A R T H U R.

utterance: OK. I appreciate that. Thank you. That that thank you. That that helps a lot cuz I'm I'm normally charged service fees and sometimes I'm in such a rush and I I wanna get to the bank and I just never find the time to. So this is this is always helpful, so I can probably plan out a little bit and find a bank find a seven eleven that'll really help me out.

utterance: Yeah, cuz there are lots of seven elevens.

utterance: Yes.

utterance: and is that was your GPS able to pull that address up?

utterance: It, yeah, it will. It will pull up.

utterance: OK. OK, perfect. and then, I just wanted to make you aware as well that you you have a daily withdraw limit at the ATM of five hundred dollars.

utterance: OK, that's good to know.

utterance: was that, is that something that is gonna be OK for your visit, or do you need me to up that for today?

utterance: Oh, that's that's that's perfect.

utterance: OK, that's definitely plenty?

utterance: Yes.

utterance: OK, perfect. OK. Well did you have any other questions or any other guidance for me today?

utterance: That's it. you were very helpful.

utterance: OK, sure. No problem. OK, well good luck on your ATM finding and I appreciate you for calling Intellibank today.

utterance: Thank you. I appreciate it.

utterance: OK, bye.


speaker_role: Agent

utterance: Thank you for calling in to Intellibank with whom do I have the pleasure of speaking with this afternoon?

speaker_role: Customer

utterance: Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.

utterance: Oh absolutely no we oftentimes send out just informational pieces of mail for you. Does that by chance have a PIN number on the card then I can tell you exactly what the card says.

utterance: it does it is five one nine seven.

utterance: Oh perfect that's just telling you about some of our new auto rates on our auto loans. Are you interested in doing an auto loan today?

utterance: I am not.

utterance: Oh OK is there any other thing I can help you out with?

utterance: Actually while I have you on the phone I would love to make a few transfers.

utterance: OK perfect do you want to transfer between your accounts or your account and someone else's account?

utterance: preferably both?

utterance: Oh absolutely we can do both of those for you today Miss Saint Clair. I just need to verify some information with you. Can I get your date of birth?

utterance: Yes you can my date of birth is November nineteenth nineteen ninety-three.

utterance: OK what is your mother's maiden name?

utterance: My mother's maiden name is Kerfufflak.

utterance: And what's the. One last piece of information from you. What is the PIN number on your account?

utterance: three one four nine.

utterance: OK. Perfect that is what we have for you. I see you have a couple accounts with us Miss Saint Clair which account would you like to do. Or let's do your transfer first you said you wanted to do one between your own accounts?

utterance: Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.

utterance: Perfect can I get that savings account number just to make sure we have the right one on file for you.

utterance: Yes it is four oh nine eight zero zero one nine zero.

utterance: Perfect and how much are you looking to transfer?

utterance: I'm trying to transfer six grand.

utterance: OK we can transfer that six grand over right immediately into your account is this something you want setup as a one time payment or is it something you would like setup recurring?

utterance: Recurring please.

utterance: OK we can absolutely do that for you. So that will come out on the same day each month we're gonna go ahead and transfer that money right now it is gonna be six thousand dollars and that transfer will happen immediately. All right.

utterance: That is amazing thank you.

utterance: Absolutely no problem happy do to it and then from which account are we gonna transfer to the other person's account?

utterance: I'm trying to transfer It's another person that uses the same bank her name is Charlene Woodley.

utterance: OK well for Charlene we'll get her information in here in a second. Which account did were you wanting to transfer money from you? Do you want from your savings account? OK the checking. And how much are we transferring over there?

utterance: From my checkings please.

utterance: Nine grand.

utterance: Nine thousand dollars. And now we can go ahead and get that other person's information from you. You said she's also one of our bank customers that's great to hear. What was the name on that one again?

utterance: Charlene Woodley.

utterance: And did Charlene give you the account number for her?

utterance: Yeah she did. It is. Let me find it really quick one second.

utterance: Perfect. How's your day going so far?

utterance: Long day.

utterance: Well hopefully we can make that a little easier for you. Just let me know whenever you get that other information found I'm gonna be right here on the line for you.

utterance: Perfect thank you.

utterance: While I got you on the line. we do have. That's what that card was saying. We have financing as low as two percent right now on auto loans. We encourage everyone to check for what you have currently to see if we can save you some money.

utterance: Well I actually am in the market for a car right now I would love to give you a call back later and talk about that for sure.

utterance: That that is that is amazing.

utterance: I found the account number. It is

utterance: OK.

utterance: Go for it.

utterance: Six seven five four eight nine three three.

utterance: All right and the same question on this one is this something that you would like to do just this one time transfer, or would you like to set this up on a reoccurring basis?

utterance: This one can just be a one time transfer. Thank you, though.

utterance: Perfect.

utterance: All right so it looks like we got the transfer from your checking to your savings account all done and then we're getting the second one setup that should be done here in just a couple seconds I'll let you know once that transfer is complete.

utterance: Perfect thank you!

utterance: While I have you on the line do you need order any new checks today?

utterance: Yes please.

utterance: Perfect we have a couple different ones on there. Were you wanting the free checks or did you want to pick out your own design? Those come with a cost it's pretty minimal but I can send those over to you right away.

utterance: yes and I also needed a second thing of checks to give to my daughter.

utterance: Oh perfect we have a lot of accounts here for families as well so anytime you'd like to discuss that we'll be happy to do that with you.

utterance: Yeah I was thinking about bringing her in and have her meet everybody at the bank.

utterance: We would love to have her.

utterance: Well we have both of those transfers done for you tonight Miss Saint Clair. Is there anything else I can do for you?

utterance: I think that is everything I need.

utterance: We appreciate your banking with Intellibank and look forward to being able to help you again.

utterance: Thank you so much!

utterance: Absolutely!


utterance: Thank you for calling Intellibank. My name is Cristina. How can I help you today?

utterance: hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.

utterance: OK, sir you want to withdraw cash from your savings and then make a deposit into your other account?

utterance: yes. I would like to do it like that.

utterance: OK, if they're at the same they're at the same bank you can just do a internal transfer.

utterance: Yes.

utterance: OK. So you just want to do an internal transfer?

utterance: Yes.

utterance: All right, sir.

utterance: Before I complete you request I need to ask you a few questions to verify your account information.

utterance: Can I get your first and last name please.

utterance: My first name is Cordell. Last name Davis.

utterance: All right. Cordell Davis. Is Is that C O R D E L L?

utterance: Yes.

utterance: Yes.

utterance: All right.

utterance: And what is your date of birth, please?

utterance: My date of birth is six four nineteen seventy-four.

utterance: All Right, six four nineteen seventy-four.

utterance: Yes.

utterance: All right.

utterance: I need to get an authenticating ID from you. Could you give me your driver's license or credit card number, please?

utterance: OK.

utterance: My driving license number is six one nine five two four nine six nine.

utterance: All right, that number was six one nine five two four nine six nine.

utterance: Yes.

utterance: OK, sir. And for verification and security purposes, could I have the last four digits of your social security number, please?

utterance: Yes.

utterance: Nine three zero seven.

utterance: Nine three zero seven.

utterance: Yes.

utterance: All right, sir. So you're gonna make an internal transfer.

utterance: what account type are you transferring from?

utterance: savings.

utterance: OK. And could I have that account number, please?

utterance: OK, my account number is five one four eight one nine nine two nine zero.

utterance: All right. And that number was five one four eight one nine nine two nine zero?

utterance: Yes.

utterance: OK, sir. You currently have a balance of four thousand nine hundred and fifty on that account. What was the amount you wanted to transfer?

utterance: I would like to transfer two thousand nine hundred and fifty, please.

utterance: OK, two thousand nine hundred and fifty.

utterance: Yes.

utterance: And you said you wanna transfer that to a different savings account?

utterance: Yes, to my Christmas savings account.

utterance: All right.

utterance: Could I get the account number for that account, please.

utterance: Yes. It's five eight six zero nine five one four four one.

utterance: All right. Again, that number is five eight six zero nine five one four four one.

utterance: Correct.

utterance: All right, sir. Could you give me just one moment while I handle this transfer for you?

utterance: Yes, ma'am.

utterance: OK, sir that transfer has been complete. Anywhere from the next five minutes to an hour for that transfer to be in the other account.

utterance: OK.

utterance: I also have a confirmation number for you. So you. If you have any questions about this transaction you can just give us a callback and use this confirmation number.

utterance: OK, let me find something.

utterance: All right.

utterance: All right. I I'm ready.

utterance: OK, sir. That confirmation number is five one nine.

utterance: Five one nine.

utterance: Eight eight nine.

utterance: Eight eight nine.

utterance: One one.

utterance: One one.

utterance: Zero zero.

utterance: Zero zero.

utterance: Yes, sir.

utterance: All right. And you say it would take how long will it take?

utterance: it could take anywhere from the next five minutes to the next hour before this transfer is complete.

utterance: You can check your account online or on the phone to make sure that this transfer is processed already and you'll be able to check the balance.

utterance: OK, sounds great.

utterance: All right, sir.

utterance: will that be all for you today?

utterance: yes. I believe so.

utterance: Thank you very much Mr. Davis, for your time and patience. Again my name is Cristina. Enjoy the rest of your day.

utterance: Thank you. You too.

utterance: All right. Bye bye.

utterance: All right. Bye bye.


utterance: Good afternoon. Welcome to Intellibank. My name is Jennifer. How can I be of help to you?

utterance: Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.

utterance: OK Mr. Thomas. can I get your full name please?

utterance: My name is Thomas Pink.

utterance: OK Thomas Pink. Would you like to open a checkings account or savings account?

utterance: I would like to open a savings account so that I can get interest.

utterance: Oh great. Thank you very much. Please hold on while I take in your information for the account opening. First of all I will require your full name again. Please confirm your first and last name.

utterance: My first name is Thomas and my last name is Pink.

utterance: Thank you very much. Could you provide your date of birth?

utterance: OK. my date of birth is December twentieth nineteen eighty-three.

utterance: Thank you very much Mr. Thomas. I would love to get your full address and your social security number.

utterance: OK for my address I'm calling from San Jose, California and my address is one three nine sixteenth street. San Jose, California.

utterance: Thank you very much. Can you provide your social security number?

utterance: OK. For my social security number all right it is three two one three four five seven zero nine.

utterance: OK. I want to reconfirm your social security number with you. Three two one three four five seven zero six.

utterance: Six.

utterance: Yes. That is my security number. That's correct.

utterance: OK. Thank you. Hold on please. I'm going to need further further information from you. Kindly correct your secret question and answer.

utterance: OK. for my secret question I would like to use my mother's maiden name. if I may or my pet's name. Which of them can I use?

utterance: Kindly give a secret question in regards in regard to your pets.

utterance: OK. My pet name is Kylie. She's a dog.

utterance: OK. Please hold on. That is OK. We'd like to ask you the last question before we can proceed in opening the account. Can you confirm your mother's maiden name?

utterance: my mother's maiden name is Wayne.

utterance: OK. Thank you very much for that information. Please hold on. Thank you Mr. Thomas for contacting Intellibank. For Thank you very much for contacting Intellibank. We would also like to confirm all the personal information. I will also have to make contact with you to account opening form. However in the interim we're going to create an account for you . And we're going to also request for a card to be produced in your name. And you can start operating on the account almost immediately. Kindly provide your address to your place of work.

utterance: OK. You need my address to my place of work?

utterance: OK. I work with Walmart. So I'm with Walmart in San Jose. that's the only Walmart in San Jose.

utterance: OK. Thank you very much. We have taken in that information for the account opening process. Once again we thank you for contacting Intellibank. Your card will be ready for pickup or delivery in three working days. Can you confirm if you want to pickup or you want it delivered to you?

utterance: I want my card delivered to my office. I'm always available Monday through Friday So if you can deliver in that time frame I'd really appreciate it.

utterance: OK. Thank you very much Mr. Thomas. Your card will be delivered in three working days from today. Thank you for contacting Intellibank. Do you have further questions?

utterance: OK. I would like to know how long will it take for my account to be opened?

utterance: Your accounts will be ready within twenty-four hours. account number will be sent to you email and your phone number. Could that be all?

utterance: Yeah. That'll be all please.

utterance: Thank you very much and have a nice day sir.

utterance: You too.


utterance: Thank you for calling Intellibank today. For to who I have the pleasure of speaking with?

utterance: Hi. My name is Divina Sinclair.

utterance: Good morning, Divina. How's your morning going thus far?

utterance: It is good. How is yours?

utterance: Doing well. Declare the last spelling on that last name for me?

utterance: S I N C L A I R.

utterance: Perfect. what can I do to help you?

utterance: so I'm out of town right now actually and I really need to deposit a check. I looked online and you guys don't have any banks in the area. Could I possibly deposit it over the phone?

utterance: Oh we don't have the phone service where you can take a photo of it and add it yet for you but we do have some ATMs all over the country So let's do a couple things here. We're trying to get into the you're going try to deposit into your checking account. OK.

utterance: Do you know what address you're at by chance?

utterance: I do not.

utterance: You do not. OK. What city are you currently in?

utterance: I am in New York.

utterance: You're in New York City. Oh. The big apple. Should be a good time.

utterance: So far so good.

utterance: All right.

utterance: So then in New York and New York state is the state that you're in. And do you by chance see any streets?

utterance: I see Nineteenth Street I see Caramel Drive.

utterance: OK. That'll narrow it down for us a little bit. Have you had an opportunity to download our app on your phone yet because we do have an ATM locator map on there.

utterance: I have not.

utterance: All right. Well that might be a great way when you d~. I'll also make sure to send you that link when we get of the phone here just so you can download that to your phone. And you said when you get there, you're trying to deposit a a bank a checking?

utterance: Mhm.

utterance: Yes. I'm trying to deposit a check into my account.

utterance: OK. I found a couple of ATMs that might be a little bit closer to you. They are from another bank. I would have to inform you that they may have fees to do that. is that something that you'd want to proceed with or do you want me to find one that looks like it's going to be a little bit further away? Are you than the bank that's closest to you.

utterance: yeah. I'm actually on a budget. If you could look at the further ones.

utterance: OK. Looks like we have one right down the street from where you are at. I'm going to go ahead and send you over a text so you have access to all those locations and then that should be able to pop right up on there. Once you sign into there, it has the locations nearest to you that will automatically prepopulate. Just to let you know on that account too, there is a five hundred dollar cash daily limit. Is there any other services that you would need at the time when you're at the ATM?

utterance: I actually need to pull out more than five hundred. How should I go about doing that?

utterance: Let take a couple look inside your account. So I haven't gotten your account information yet. Let's what is your bank account number that we're trying to do this with?

utterance: My account number is five six three six eight one nine zero.

utterance: One nine zero was the last part of those again?

utterance: Yes, sir.

utterance: OK. Just give me a moment here. I'm entering some information in.

utterance: Yeah. No rush. Thank you.

utterance: What is the pin number that you have associated with your account?

utterance: three one four nine.

utterance: Three one four nine oh. Perfect. It looks like that's the one we got for you as well. And one more just to make sure we're keeping your account secure for you, what is your mother's maiden name?

utterance: Kaffleflack.

utterance: Kaffleflack. Perfect. That's what we have in here for you as well. So just to verify, I'm going to send you over a link that should come to your phone number. Let's what is your phone number that we need to send that to in case it's not the one associated with your account here?

utterance: My phone number is three one four six three five nine nine two zero.

utterance: Six three five nine nine two zero?

utterance: Yes.

utterance: Perfect. And looks like we still have you at eleven Clark Avenue in Saint Louis. Is that where you currently live?

utterance: I actually moved.

utterance: Oh, perfect.

utterance: let's let's get that changed for you while we're got you on the phone.

utterance: I.

utterance: One second. Lemme.

utterance: Get to that screen and I'll get your new address from you.

utterance: No, you're good.

utterance: Thank you, Miss Sinclair. All right. I got that screen address brought up. So what was the new address?

utterance: It is a thousand seven hundred seventy-six Florence Avenue seven six five eight eight three Louisiana.

utterance: Oh. You live in New Orleans. How very nice.

utterance: Yes, sir. I am very excited. I love it here.

utterance: That's amazing. Congratulations on getting moved. So it looks like that text message has gone through. You should have see that pop up on your phone at any moment. Does anybody ever talk to you that we also offer different credit cards? Have you are you interested in any new credit services for your account today?

utterance: Thank you. Thank you.

utterance: I'm not.

utterance: Perfect. Well have I answered all the questions that you've called in for today, Miss Sinclair?

utterance: Yes, you have. I didn't catch your name.

utterance: My name is Bobby McGee.

utterance: All right. Perfect. Thank you.

utterance: Absolutely. If you have any other questions, definitely call us back on that phone line. And you'll see some a lot of helpful information in that app that we sent you as well.

utterance: Thank you so much.

utterance: Thank you.


utterance: Hello. This is Roger from Intellibank. How may I help you today?

utterance: Hello. I'm looking to open an account and report a stolen card.

utterance: OK. I would like to help you with that. So to open up the account, I would like to ask you for some basic information.

utterance: Can I have your first and last name?

utterance: Yes. Roshonda Jackson.

utterance: And can you spell Roshonda for me ma'am?

utterance: R O S H O N D A.

utterance: And is Jackson spelled. J A C K S O N?

utterance: Yes, sir.

utterance: Thank you so much, ma'am.

utterance: Can I have your date of birth?

utterance: June thirtieth two thousand and one.

utterance: Thank you and can I have your nine-digit social security number, ma'am?

utterance: Yes. It would be six six eight four nine zero zero five three.

utterance: And that is zero zero five three?

utterance: Yes, sir, for the last four digits.

utterance: Thank you so much, ma'am. OK ma'am, do you know what type of account do you want to open up here at here at Intellibank?

utterance: I'm I'm not sure if I wanted checking or saving. Can you go more into detail about what to do?

utterance: Absolutely, ma'am. Yes, ma'am. So with the checking account we ask for twenty-five dollar minimum deposit.

utterance: And you are allowed to withdraw daily from the account.

utterance: You're also allowed to to overdraw with a minimum of twenty-five dollars and you will have to pay that fee off if you overdraw within three days. and if you do not, we will charge we will charge you for your negative withdrawal plus a twenty twenty dollar late fee.

utterance: and we do have a three percent interest rate to have a checking account with us, it just cost five dollars monthly and we have an interest rate of two percent.

utterance: Now, with our savings account, the good thing is we have no interest rate you will not be charge charged monthly at all with the savings account but we do ask for a fifty dollar minimum deposit.

utterance: OK.

utterance: Give me a savings account.

utterance: OK. OK.

utterance: OK. Now, I'm gonna ask you a security question that you would like to have for this account so I can verify you when in the future.

utterance: I can I have I can ask you well basically there are security questions ranging from your first pet to the street you that grew up on to your maiden's name to your favorite restaurant that you like to eat at and so those are like the top four that we usually give our customers.

utterance: I'll pick the street name.

utterance: OK. Let me just put that in real quick.

utterance: OK and can I have the answer for that ma'am?

utterance: Claudia Drive.

utterance: OK.

utterance: Thank you and Claudia spells C L A U D I A?

utterance: Yes, sir.

utterance: Thank you so much. I am setting up your savings account. As we speak, it's going through our system.

utterance: All right. That's nice.

utterance: How's your day going?

utterance: My day is going good. How's yours?

utterance: My day is not too bad.

utterance: OK. OK, ma'am. And your savings account has pulled up. So your savings account right now is it is it is up and is available. however, you. It won't be active until you put in that hundred dollars.

utterance: So you would have to give us that that excuse me, not hundred dollars ma'am. I'm so sorry about that. That fifty dollars. I was looking at some other papers. The fifty dollars. So when you put in the fifty dollars ma'am you can always send us a check through the mail or you can always come up here to our branch and you can put that in put that in in your savings account will be active when you can put that in immediately.

utterance: Oh. OK.

utterance: Yes.

utterance: So is there anything else I can help you with?

utterance: I wanna report my card.

utterance: OK. OK. I can most definitely help you with that. I'm so sorry that your card was stolen

utterance: I wanna ask you just some information to to verify who you are. Can I have your first and last name again?

utterance: Roshonda Jackson.

utterance: Thank you so much.

utterance: Roshonda is of course spelled R O S H O N D A.

utterance: Yes, sir.

utterance: And Jackson is spelled J A C K S O N?

utterance: Yes.

utterance: Thank you.

utterance: Can I also have your date of birth?

utterance: June thirtieth two thousand and one.

utterance: Thank you so much. Can I have either your state ID or the last four digits of your social?

utterance: My last four social is zero zero five three.

utterance: Thank you.

utterance: And the security question that you have for this account ma'am was what was your pet's first. What was your first pet's name?

utterance: Lady.

utterance: Thank you. OK, ma'am. What was the date that you lost this card?

utterance: September twenty-third.

utterance: Twenty twenty-one, right?

utterance: Yes, sir.

utterance: Thank you and can I have your most recent transaction?

utterance: I believe September twentieth.

utterance: And do you know where it was at?

utterance: That was at Walmart.

utterance: OK.

utterance: All right. Everything looks good ma'am. Cancelling your card now. I'm gonna re-issue you another one. Can I get your current address?

utterance: Yes, sir. It would be three eight six four Taylor Street.

utterance: OK. Thank you so much. So, I'm going to send you a new card at Taylor Street. Three three six eight Taylor Street.

utterance: No, sir.

utterance: Oh it's not three three six eight. What is it again?

utterance: Three eight six four Taylor Street.

utterance: Three eight six four. So, I wanna send you a card at three eight six four Taylor Street and the card should be there within we like to say one to two weeks. If the card does not come in two weeks, you can always give us a call back.

utterance: When you get the card, you can always call here and you go to our computer automated system and you will type in the PIN associated with the card.

utterance: Is there anything else that I can help you with today, ma'am?

utterance: No, sir. That'll be all.

utterance: OK. Thank you so much, Ms. Jackson and just remember to send in the fifty dollars you could always come up here to the bank. you can and you can send the fifty dollars electronically and digitally or through check and your account can be opened. Thank you much, Ms. Jackson and call us anytime you need us.

utterance: Thank you and have a good day.

utterance: You too. Thank you. Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank this is Rose. How can I help you today?

utterance: Hi Rose my name is Kim I have a question for you please.

utterance: Sure.

utterance: I am looking for an ATM that is closest to me, closest to home.

utterance: Oh certainly I can help you with that. I just have to ask you for a little bit information and we'll see what we can find close by OK?

utterance: Thank you.

utterance: You're very welcome. I did hear that your first name is Kim can you please give me your last name and your date of birth?

utterance: Sure my last name is Johns, that's J O H N S. And my date of birth is April twenty-fourth nineteen seventy seven.

utterance: All right thank you so much and also could I have your updated email address?

utterance: my email address is.

utterance: actually I'm gonna go ahead and give you my I think I have my home or excuse me my personal email address on file. but I'd like to change it to my work address.

utterance: cuz I check that every day and I don't necessarily check my personal one every day. So.

utterance: OK.

utterance: Sure.

utterance: my work email address is K Johns at Fibernet

utterance: Dot com.

utterance: All right thank you.

utterance: And oh and my telephone number is seven one seven nine nine three zero seven eight five.

utterance: Thank you so much Miss Johns. And can you please give me your your address. That we have on file.

utterance: Sure.

utterance: Street address.

utterance: Sorry.

utterance: Sure that's forty-nine Holland Drive and the city state and ZIP is Philadelphia PA one nine one zero one.

utterance: OK bear with me just one moment while I see, look up what ATM would be closest to you. Bear with me just a few moments.

utterance: OK.

utterance: Thank you.

utterance: You're welcome.

utterance: Let's see here.

utterance: OK Miss Johns. And it does look like the closest one to you would be at nine hundred Market Street. however, there is one that's a not very far from that if that one isn't isn't. There's been some problems there so I'm not sure if that one's actually up and working. there is another one that you could use. It's it's a Wells Fargo bank. However, you could still use it and and it's the same fee as if I'm sorry, the fee would be two dollars and fifty cents. So, it wouldn't be free like using ours but, you know, you would have to pay to use that if if the the location that I'm giving you is not working. OK?

utterance: All right.

utterance: Oh OK.

utterance: And that one would be at one oh one north Independence Mall East.

utterance: OK.

utterance: All right, and bear with me just a second let me just, let me look to see if that one is actually in working order. OK and Oh, it is working so you don't have to go to that other one. And I'm not sure if you know but the the daily withdrawal limit at bank is five hundred dollars.

utterance: Oh OK great. Thank you so much for that information. I, I was actually wondering what that was.

utterance: Awesome. And would you like any further information about how to find nearby ATMs on the bank website?

utterance: yeah that actually would be great. That way I don't have to you know, bother you guys calling in and everything.

utterance: Sure, no worries. A lot of people don't know that you can actually look look that up on our website. So what you'll do is go to WWW dot Intellibank dot com and then you'll scroll all the way down to the bottom of the page and you'll see ATM locations.

utterance: OK.

utterance: You just click on that link and that will provide you with all of the locations within the state.

utterance: Oh great OK. Well thank you so much for your help today Rose I really appreciate it.

utterance: You are so very welcome. Was there anything else that I could help you with today?

utterance: no that was everything.

utterance: All right Miss Johns. Well it's been a pleasure helping you today, and I wanted to remind you that we are very very happy about your loyalty at our bank. And we value you as a customer, and if you have any further questions or need help with anything please don't hesitate to give us a call. Our hours are from nine a.m. to five p.m. Monday through Friday. And then on Saturdays we're open from nine a.m. to twelve p.m..

utterance: OK thank you so much for your information.

utterance: You're very welcome. Have a wonderful day.

utterance: You too hun.

utterance: Thank you. Bye.


utterance: Thank you for calling Intellibank. My name is Ashley. How may I help you today?

utterance: Hi. Yes ma'am, I'm calling because I need to do a wire transfer.

utterance: OK. I'll be happy to help execute that for you. Just give me one moment here and I will bring up my system.

utterance: That would be so awesome. You know, I went to Walmart the other day to do the transfer using their services and the line was absolutely ridiculous. And of course they've only got one person working the customer service desk. line wrapped around the corner, I just I couldn't believe it.

utterance: You know what? You're not the first customer that has said that. we get that a lot actually. You know, cuz people go there to do it and then their line's crazy or there's no help or there's not even there's not even anyone there. So it's just like I don't know. To me I would never go to Walmart to do that kind of thing. Absolutely not.

utterance: I

utterance: Usually do, but someone said that I could do it through the bank and I'm like, well let me go ahead and do that.

utterance: Absolutely. Definitely much easier, and we're always available to help.

utterance: Great, thank you.

utterance: No problem. All right. So before I can process the wire transfer for you I just need to get you authenticated in our system. if you would please provide me your first and last name?

utterance: Hayley Parker.

utterance: Thank you, and your phone number?

utterance: Three one five four four four two two three seven.

utterance: All right, thank you. And your date of birth?

utterance: Four fifteen eighty-nine.

utterance: Perfect. And your credit card number please?

utterance: It is five three five three four five nine zero two three four eight one nine six three.

utterance: Perfect. And the security question is your first pet.

utterance: Oh! Jenkins.

utterance: that's so cute, I love that name.

utterance: Thank you.

utterance: You're welcome, and what type of bank account are you looking into?

utterance: for the checking.

utterance: Checking. And what is that bank account number please?

utterance: Two one one seven six five eight.

utterance: OK, just to confirm, your checking account number is two one one seven six five eight?

utterance: Yes ma'am.

utterance: OK. So I see you have available balance in that account of six thousand eight hundred and ninety-five dollars. how much are you looking to transfer today?

utterance: twenty-five hundred.

utterance: OK. Perfect. And is this gonna be a domestic or an international transfer?

utterance: Domestic.

utterance: OK. All right. And just need some information about the account you're transferring to. if you would for me go ahead and provide the routing number for the account we're sending it to.

utterance: OK. That is four three six two five seven zero one two.

utterance: All right. Just to confirm, four three six two five seven zero one two? All right.

utterance: Correct.

utterance: Thank you. And what is the account number for the account you're transferring it to?

utterance: That one is two two three four five seven eight eight nine zero one two.

utterance: OK. Just to confirm, two two three four five seven eight eight nine zero one two. Is that correct?

utterance: Correct.

utterance: OK. All right. So just to reiterate and recap over everything, you are transferring from bank account number two one seven six five. You're transferring twenty-five hundred dollars to a domestic account With a routing number of four three six two five seven zero one two. And account number two two three three four five seven eight eight nine zero one two. the transfer will be done immediately. now with as fast as the the time frame it should be.

utterance: really

utterance: Quick, I don't mean to interrupt.

utterance: Yeah.

utterance: Oh no, sure.

utterance: On the on the bank account number, you missed just the last number. It was two one one seven six five eight.

utterance: OK. Two and one sevens, and I do have that written in here so that is the correct number that I have in my system. OK.

utterance: OK. Just wanted to double check and make sure.

utterance: No problem. Any other questions or concerns you have before I complete this?

utterance: actually could you tell me a little bit more about your online banking?

utterance: sure. You have two options, you can either go online to Intellibank dot com or through the app looking up Intellibank. You create a username and password we're gonna ask your personal and banking information, so just make sure you have that available. once you input all that information you'll be able to have access to your account and do a bunch of different banking options there as well. Now real quick, just to circle back as far as the transfer is concerned I haven't completed that yet. I would like to go over the transfer fees with you now as courtesy to our customer, the first three domestic transfers are free. After that there's a five dollar fee per domestic transfer. if it's an international transfer, we don't have any courtesy waivers for that but they are fifteen dollars per transfer. would you like to go ahead and process this transfer?

utterance: Absolutely.

utterance: OK. All right. So this transfer it'll process immediaely, so whoever you're sending it to should have the funds within a few minutes. if you have any issues you can feel free to give us a call back. and we did go over the online banking so that you're able to do stuff like this on your own. is there anything else that I can assist you with today?

utterance: no ma'am, I think that'll be all.

utterance: All righty, well thank you very much for calling into Intellibank today Miss Parker, you enjoy the rest of your day.

utterance: Thank you so much. You have a great day too.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Hello. Good morning. Welcome to Intellibank.

utterance: Hello. Good morning.

utterance: Good morning. How may I help you today?

utterance: Yeah. Sorry. I called in respect of my account. There's some updates I want to do to my account.

utterance: OK. If I can hear you correctly. You say you wanna update your account details. Is that correct?

utterance: Yeah. Correct.

utterance: OK.

utterance: you have an account with Intellibank. You're banking with us?

utterance: Yeah. I want to update my address. I relocated to a new place so I want to update my address.

utterance: OK. You relocated to a new OK.

utterance: Apartment.

utterance: OK. Where are you now?

utterance: I'm in New York City.

utterance: OK. That is your current location.

utterance: Yeah.

utterance: OK. New York City. OK. Can I get your details? The details of your account the name, the bank name. Just the full details. Can you provide it?

utterance: OK. My name is Rex Moore.

utterance: Rex what's your first name?

utterance: Rex. R E X.

utterance: Rex.

utterance: OK. Rex Moore. Like more.

utterance: M double oh R E.

utterance: OK. Rex Moore. can I have your account number and yeah and date of birth.

utterance: OK.

utterance: Zero ten.

utterance: Was that your account number?

utterance: Yes.

utterance: OK. Zero.

utterance: Zero.

utterance: OK.

utterance: Zero four.

utterance: Zero four.

utterance: Eight four.

utterance: Eight four.

utterance: Three three.

utterance: Three three.

utterance: One two.

utterance: One two.

utterance: Yeah. That's the account number.

utterance: OK.

utterance: OK.

utterance: What else do you want?

utterance: The DOB.

utterance: OK.

utterance: First October.

utterance: First October.

utterance: Nineteen fifty-eight.

utterance: OK. Nineteen eight. Rex Moore. Is that it?

utterance: Correct.

utterance: Yeah. Yeah. Can I have your previous address?

utterance: OK. That's number three four two New York City.

utterance: Is that the previous address?

utterance: Yes.

utterance: OK OK OK. What is the updated address. What is the address you want to change?

utterance: Four oh three.

utterance: Four oh three.

utterance: Park Lane Avenue.

utterance: Park Lane Ave. OK.

utterance: Is that it?

utterance: Is it good?

utterance: Zero four.

utterance: OK.

utterance: Eight three seven.

utterance: OK.

utterance: Post code. Hello. Hold on. Hold on. Hold on.

utterance: The post code is what?

utterance: Zero four.

utterance: Zero four.

utterance: Eight four seven.

utterance: Eight four seven. That's it. OK. OK to facilitate this change we need your social your social security number. We need that. Sorry, sir. I don't know. Sorry for any inconveniences but we know it's very personal but we need to search personal questions so but before we get to that can I ask your account security question cos there's a security question you put in your account that we need to ask and ensure that to ensure you are you indeed own the accounts. Do you understand that?

utterance: Well, it's no problem. Go ahead.

utterance: OK. Your security question is in what city were you born.

utterance: In what city were you born?

utterance: Arizona.

utterance: Arizona.

utterance: Phoenix, Arizona.

utterance: Phoenix Phoenix, Arizona OK.

utterance: Yes.

utterance: OK. Hold on. Hold on, please. While I and checks. Hold on. Hold on. OK. Are you there?

utterance: Yeah. I'm there.

utterance: OK. Please hold on. Hold on, please.

utterance: Are you there?

utterance: Hello, Mister Moore. Are you there?

utterance: Yeah. I'm here.

utterance: OK. in the next to three to five minutes, you'll receive an SMS from us with regards to your request. OK?

utterance: OK.

utterance: So we've already sent your details to the technical department after is confirmation by us so we'll just go through it one more time and then we give your back. OK.

utterance: OK.

utterance: So uh yes in less than in less than an hour.

utterance: No problem.

utterance: It'll be rectified. We assure you that. We are that fast. We are that good. Understand. We are far, one of the best bank in the banking services around credit card, loan card. Do you understand? OK. Is there anything you like to talk to us about today, sir?

utterance: I think yeah. What else do I need? What else do I need?

utterance: We have some bonus. We have some credits card bonus we did issue before well like when you have obtain the latest savings card. You understand?

utterance: OK. OK. OK.

utterance: Really?

utterance: Yes. You obtain the latest savings card. We activate it for you. You have some free purchases on on ShopRite on on international malls.

utterance: You understand? You have a . You have you have twelve bonuses. Twelve twelve tickets in all destinations in the USA. You understand?

utterance: Wow.

utterance: Wherever wherever you park your car, you have a full tank. You understand? So that.

utterance: What do I need to apply for this card?

utterance: Just save just save up to ten thousand dollars monthly for three months and you qualify for the bonus for the round just save it with our our card and make us just make just obtain the card which we enable you to spend the money as well anytime you like. But just bank with us. It'll put you That's it.

utterance: Seriously?

utterance: No problem. I will I will I will think about it.

utterance: OK. Please do call us if you want to get engage in the promo, sir.

utterance: No problem. No problem.

utterance: do have a nice day, sir.

utterance: I think that's all for now. Thank you very much.

utterance: OK. OK. Bye.

utterance: Have a nice day.

utterance: OK.


utterance: Good morning, Intellibank. How may I help you?

utterance: Hi.

utterance: My name is Julie and I was wondering if I could do some transaction changes. But first I wanted to ask, do you have any ATMs in the bank?

utterance: Yes we do. We have two at this branch.

utterance: And, OK.

utterance: That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.

utterance: To my grandkids.

utterance: Do you need any information from me?

utterance: OK.

utterance: Yes I definitely need your whole name.

utterance: It's Julie, J U L I E Last name is A as an apple, N as in Nancy, G as in girl, E L O P as in Paul, O U L O S. It's pronounced Angelopoulos.

utterance: Angelopoulos.

utterance: And my date of birth is five two fifty-six.

utterance: And my social. Do you need that?

utterance: The last four digits.

utterance: Four three nine five.

utterance: OK. I'm going to need the account number that you want to transfer with and

utterance: Oh. Can you tell me my.

utterance: Balance, please?

utterance: Oh I certainly can.

utterance: In my checking account. But I need to give you the number right?

utterance: Yes.

utterance: I need the account number first.

utterance: OK.

utterance: Seven five three three one six dash five zero.

utterance: Seven?

utterance: Five three three one six dash five zero.

utterance: OK that's seven five three three one six dash five zero?

utterance: That is correct.

utterance: And that's checking?

utterance: Correct and I need that balance.

utterance: Yes ma'am.

utterance: Your balance on that checking account is six thousand dollars.

utterance: OK. Sounds good.

utterance: I need to switch some of that money around.

utterance: OK, what What would you like to do with that?

utterance: I would like to switch it to my grandsons account.

utterance: your grandsons account number?

utterance: And my grandsons account. My grandsons name is Joseph Angelopoulos. Same last name as me. and his account number is seven five three three two seven dash five one.

utterance: He just has a savings account there.

utterance: OK.

utterance: And I want to transfer a thousand dollars to that account.

utterance: OK. That's a thousand dollars to your grandsons account. Savings account. Which is seven five three three two one?

utterance: Two seven dash five one.

utterance: Two seven.

utterance: OK. Thank you.

utterance: So that's seven five three three.

utterance: Two seven dash five one.

utterance: Two seven dash five.

utterance: OK. Thank you.

utterance: Do you need any other information from me?

utterance: Yes I do. I need to get your Your

utterance: Yes, your security questions. what is your mothers maiden name?

utterance: Shew.

utterance: Felt. S H E W F E L T.

utterance: OK. And your. Name of your first pet?

utterance: Bert. The dog.

utterance: And the street that you grew up on.

utterance: Oh. Phillips Drive.

utterance: OK. It all checks out.

utterance: OK.

utterance: So now that we have transferred this money is there anything that I can help you with?

utterance: Matter of fact, there is.

utterance: I was so glad you asked me that.

utterance: I wanted to close out my checking account and my savings account. And I wanna put the money into my granddaughter, the rest of the money into my granddaughter's account account.

utterance: OK.

utterance: I need the first and last name of the Granddaughter's account.

utterance: Jade. J A D E.

utterance: And her last name is the same as my last name.

utterance: Which is A as in apple, N as in Nancy, G E L O P O U L O S. And that's pronounced Angelopoulos.

utterance: Angelopoulos.

utterance: and their date of birth?

utterance: My granddaughters date of birth is nine thirty ninety-three.

utterance: And your I already have all your information. I just need the account number for.

utterance: Hers is seven five three three two six dash five one.

utterance: Seven five three three dash two six?

utterance: Nope. Seven five three three two six dash five one.

utterance: That's seven five three three two six dash two one?

utterance: Five one.

utterance: Five one. OK. One more time. Seven five.

utterance: Three three two six.

utterance: Two si~

utterance: Five one.

utterance: Thank you.

utterance: Now I'm gonna have to ask you security questions once again. What is your mothers maiden name?

utterance: Shewfelt. S H E W F E L T.

utterance: Thank you. And your first pet?

utterance: Bert.

utterance: And what street did you grow up on?

utterance: Phillips Street. Or Road. Which I don't know. Phillips Street, Phillips Road. Which one of them.

utterance: OK. And which. How much did you want to put in your?

utterance: The remaining of my savings account which which is six would if I gave. If I gave him five thousand dollars left.

utterance: OK.

utterance: Yes.

utterance: You do have a five thousand dollar balance left.

utterance: And.

utterance: That goes to her account.

utterance: OK. So you're going to close out that account.

utterance: Closing out both of my checking and savings account and giving all the money to them. Mostly to her.

utterance: OK.

utterance: Cuz she's the first one. She's the special one.

utterance: Is there a reason for the closure?

utterance: Because they're gonna keep savings accounts there and I'm not gonna have a bank account at all.

utterance: OK.

utterance: And that's into her savings correct?

utterance: That's to her savings, correct.

utterance: And I need a routing number for her.

utterance: Savings account.

utterance: Oh.

utterance: Routing number. Hold on. Let me see if I can get that. I'm I don't know if I have that right off hand.

utterance: Hold on. I think I have it. Hold on. Let me look through these papers.

utterance: OK. I got it.

utterance: Four three two seven six eight.

utterance: OK. That's the routing number? Four three two seven six eight?

utterance: Yes it is.

utterance: OK. That's done and your accounts are closed. Is there anything else I can help you with today?

utterance: Nope. I think I'm good. If I call back I'll I'll I'll call back if I have any questions.

utterance: Good. Have. Have a good afternoon.

utterance: Thank you.

utterance: You too. Bye bye.


utterance: Hello, welcome to Intellibank. My name is Michael. How may I help you?

utterance: hey I'm calling I need to update my address. I just moved down the road.

utterance: Yes sir, you would like to update your personal info specifically your street address.

utterance: That's right. I'm I just moved down the road so I live in the same city same neighborhood just change of address.

utterance: Yes sir I can help you with that. one moment please. may I have your first and last name please?

utterance: Well I'm John Walker and I I was born a while ago October thirtieth nineteen sixty.

utterance: Thank you sir. And can I have an authenticating ID number associated with this account? this could be an account number, a credit card, a driver's license number. something that we have on file associated with this account.

utterance: Well yes I do have my account number, that's nine zero zero four two two.

utterance: Thank you sir.

utterance: And to verify your identity for the security of your account, there is a security question. what is your mothers maiden name?

utterance: Oh that's Jefferson. My mom was that's why I always use that question. I think of my mom a lot. How bout you know one thing that you need to remember when you get a little bit older never forget about your mom or your dad but especially your mom. She raised you.

utterance: Yes sir, you are quite correct.

utterance: Yeah. Is your mom still alive?

utterance: yes sir, she is. she leaves in Brewing Texas.

utterance: Well you just don't forget, visit her often, call her often. Respect your mom always.

utterance: Yes sir you're quite correct. you said that you wanted to update your home address. You said that you had just moved, correct?

utterance: That's that's correct. I almost forgot why I had called. Yes, I need to update my street address.

utterance: Yes sir right away. I see that your current address is forty seven Comberg Avenue. but what would what is the new address that you would like me to change it too?

utterance: Hey well as I said, it's just down the road. I'm at twelve Vassal Street. Vassal is spelled V as in Victor A S S A L Street. And that's the same city.

utterance: Thank you s~.

utterance: Thank you sir. One moment please while I update your information.

utterance: OK, Mr. Walker. effective immediately your personal information should be updated on our website or on your account if you access it through our website. And just to go through everything over again, just to verify, I am changing the home address for account number nine zero zero four two two from forty-seven Comberg Avenue to twelve Vassal Street. Is all this correct?

utterance: Yes sir, it is correct.

utterance: Is there anything else I can do for you sir. would you like to know more about online banking in the future so you can more conveniently check the status of your accounts or to check if your personal information has infact been updated?

utterance: No thank you, I'll just validate it through a phone call. Appreciate it.

utterance: You're welcome sir. Is there anything else I can do for you.

utterance: No sir. Thank you again for your help.

utterance: You're welcome. Have a nice day.

utterance: All righty.


utterance: Good afternoon, thank you for calling Intellibank. This is Rose, how can I help you today?

utterance: Hi, Rose, my name is Kim, and I'm calling to check my account. I'm actually calling back. I called on Monday, and I just looked at my my account balance and I want to make sure a charge came off.

utterance: OK, I can help you with that. let's see here. OK, bear with my just one second. OK, Kim I would your last name as well.

utterance: It's Johns, J O H N S.

utterance: All right, thank you. And your date of birth?

utterance: It's four, twenty-four, seventy-seven.

utterance: OK, thank you so much. And can you also give me your account number that you're calling about?

utterance: thought I had that right here. hold on one moment for me please, let me grab that.

utterance: OK take your time.

utterance: OK, I have it right here.

utterance: All right, thank you so much. Go ahead.

utterance: the number is one one two one zero zero zero five nine five.

utterance: All right, thank you so much. And Miss Johns, what is your mother's maiden name?

utterance: It's Davis.

utterance: Thank you. And the type of bank account that you're calling about?

utterance: it's my checking account.

utterance: OK, thank you so much. All right Miss Johns, I can see that you had called in the other day. And the charge that you were inquiring about has been taken off. bear with me just a moment. I just want to read through the notes just to make sure there's nothing else that I can take care of for you here today. And then I can get your account balance.

utterance: So, how's the weather been there? It's been crazy here. I'm up north, and we've had floods and all kinds of crazy weather.

utterance: Oh, my goodness, I've been seeing so much about that on the news. Are you in one of the areas that was hit the worst?

utterance: Yes, up in Massachusetts it's been pretty bad. There's been water laying you know, at least halfway up up cars everywhere, it's crazy.

utterance: Oh my gosh, that's what I was seeing. I saw it on the news and also on YouTube. just people in, in despair. Just, you know, cars floating by and homes destroyed. I can't believe it. It's terrible. I I actually live in the South, and We normally get some pretty gnarly weather down here too, around this time of year, but it's just been sunny and hardly any rain. I mean, we have had some rain from that last the last storm that came through. But nothing like what you guys are going through up there. I'm so sorry to hear that you're in the middle of that.

utterance: Yeah.

utterance: Yeah, well, I mean, thank goodness. Thank goodness you guys aren't having to go through it, too. Seems like so many people are affected and have been put out. It's just a shame. I don't know what's going on with this crazy weather.

utterance: I know. On top of everything else going on with COVID, you know, who in the world needs to be dealing with any other issues like this. so I I did want to tell you that I was able to find out in the notes that we've definitely taken care of that charge. looks it was a charge that you had disputed, so that has been taken off of your account completely. And you were calling about your balance, correct?

utterance: Right.

utterance: Yes. Yes, ma'am.

utterance: OK, so your current account balance is fifteen thousand, four hundred and seven dollars. Does that sound correct, the way it's supposed to be? That you're expecting? OK. Awesome, awesome. So happy that we were able to take care of that for you, Mrs. Johns. Is there anything else that I can help you with today?

utterance: Yes, that does.

utterance: I was interested in Do I just go to Intellibank dot com to set up online banking, so I don't have to call in and, you know, wait on hold? And go through that whole thing?

utterance: Yes, yes, that's exactly what you do. You go to Intellibank dot com and just follow the prompts. It's a pretty easy setup process. You just follow the prompts and it'll take you exactly to where you need to go to set up your account. the new account that you would like. I could help you with that today if you would like, if you would rather not do it online.

utterance: no that's OK, I'll go ahead and take care of it. I just wanted to make sure the the website address.

utterance: It was correct, OK.

utterance: Yeah.

utterance: All right. Well, Mrs. Johns, it's been a pleasure helping you today. Was there anything else that I could help you with?

utterance: no, you took care of everything. Thank you so much for your help, I really appreciate it.

utterance: You are very welcome. We value your loyalty at Intellibank and look forward to hearing from you again soon.

utterance: Thanks again, have a great day.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank customer services. This is Steven, how can I help you?

utterance: yes, I'd like to check the my checking account balance please.

utterance: Absolutely, I can help you with that. Can I have your first and last name?

utterance: Dan Thomas. T H O M A S and my date of birth is May twelfth nineteen sixty.

utterance: Thank you and can I have the last four of your social?

utterance: Eight zero one one.

utterance: And if you can verify your identity for me. if you'll answer the following question. What was your mother's maiden name?

utterance: Green. G R E E N.

utterance: All right. Thank you sir, I've got that information verified. And you were wanting to check the account balance of your checking account, correct?

utterance: Yeah let's let's. Yeah, but what a what I really need to do is close my savings account and transfer the funds to my checking account please.

utterance: OK, I can certainly help you with that. Can I get the account number for your savings account?

utterance: hang on one second while I while I get it?

utterance: Absolutely.

utterance: OK. My savings account number is two zero nine zero two one eight four two zero. And my checking account number is seven three zero six nine five six eight two nine. And.

utterance: All right. that was three one one two one five seven five one four for your savings account?

utterance: That's correct.

utterance: OK sir, thank you. OK, I'll go ahead and get that closed. And can I ask why you're wanting to close your savings account today?

utterance: I'm not drawing very much interest. And I really don't use it. So yeah, I'd like to just close it I guess.

utterance: OK. Well I can certainly do that for you. And I see there is That's going to leave a residual balance of four hundred and thirty-two dollars and seventeen cents. Did you wanna go ahead and transfer the that entire amount to your checking account?

utterance: yes.

utterance: All right. Get this processed.

utterance: All right sir, that account has been closed. you'll receive a notice in the mail that will give you the full details of the account closure but that account has been closed today. And that remaining fund has been transferred to your checking account. And you should see that post into your checking account within twenty-four to forty-eight hours.

utterance: OK, sounds great. Are you having a pretty good day so far?

utterance: yes sir. My day has been has been pretty smooth today.

utterance: Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?

utterance: That is definitely something that I can assist you with sir. lemme pull that screen up. OK and your email address is that still D Thomas at ABC dot com?

utterance: Yes.

utterance: All right, thank you. Is is that where you want all the communication and information from your online banking sent to?

utterance: Yes, please.

utterance: Excellent. I've got that to set up. And I got a username and a temporary password for you when you're ready.

utterance: OK, I'm ready.

utterance: All right. Your username is going to be D Thomas zero zero three.

utterance: OK.

utterance: And your temporary password will be capital E six four capital T capital B eight.

utterance: OK. I've got that written down.

utterance: All right, sir. So all you'll need to do is go to the Intellibank dot com website. Look in the top right-hand corner and there'll be a location for you to log in. use that information that I provided you to log in and it will prompt you to create your own unique password.

utterance: OK. That sounds great.

utterance: All right. Is there anything else that I can assist you with?

utterance: I can't think of anything.

utterance: OK, well if you'll hold on the line there's going to be a brief survey that will let you tell us how we did today and how we can better service you in the future. And if there's nothing else you have a wonderful evening.

utterance: All right, you too. Thank you.

utterance: Thank you sir.


utterance: Hello, thank you for calling Intellibank. This is Carl, how may I help you?

utterance: Hey Carl, how's it going?

utterance: Very well, how are you doing today?

utterance: not so good. the weather, just one of those days.

utterance: What's going on?

utterance: well, a bunch of snow fell and then all the branches are down. I can't get out of the driveway. And then I'm trying to make a order to get some stuff from the grocery store. And then I'm ordering in and then my car does not working. But that's my fault so, cuz it's expired, so I'm, I guess I haven't checked my mail. Anyway, so, then I'm going to get my debit card. Guess what?

utterance: Oh. Well, that's not good.

utterance: What?

utterance: It is not there. I ask my kids, I ask my husband. Cuz they tend to take stuff out of my wallet, you know? And nope, nobody has touched it. And then I go online and I checked and somebody's been shopping at Overstock dot com. And there's a four thousand dollar bill.

utterance: Oh.

utterance: OK. let me get your.

utterance: So

utterance: I gotta report my card as stolen.

utterance: OK. Let me get your name?

utterance: Tanya Bishop.

utterance: OK. T A N Y A?

utterance: Yes.

utterance: Bishop. B I S H O P?

utterance: Yeah.

utterance: Alright. And Tanya, what is your birthdate?

utterance: it is March seventh nineteen seventy-eight.

utterance: OK. So, March seventh nineteen seventy-eight.

utterance: Yes.

utterance: All right. And Tanya, your address?

utterance: my address is two seventy, Silver Cloud Road Montana Nine One Zero One One.

utterance: OK Two seventy, Silver Cloud Road in Montana. Nine one zero one one?

utterance: Yeah.

utterance: Alright. OK. So, I've got your account pulled up. And for security purposes, the last four digits of your social security number.

utterance: three four one one.

utterance: OK. Three four one one. And the first, the name of your first pet?

utterance: damn. Sorry, bad language, sorry. It's just been one of those mornings. gosh, what did I put for? I can't remember. Can you ask me something else ?

utterance: OK.

utterance: your mother's maiden name?

utterance: Oh, Jesus. sorry, it's just oh man, is it five o'clock some, somewhere already? My mother's maiden name? Oh, yeah, yeah, there it is, it's Summer.

utterance: Summer?

utterance: Yeah.

utterance: OK.

utterance: It's not summer here but, yeah, it is, sorry, my mother's maiden name is Summer.

utterance: Got it. OK. Alright, so that checked out. And yes, I'm in your credit card ending in four four five two. And I do see an overstock charge for four thousand three hundred and one dollar. From. looks like this was done online Monday.

utterance: Is it still pending, processing? what is it? Or it's like went through?

utterance: no it it

utterance: Yeah, it has gone through.

utterance: Man, how did they know my pin code?

utterance: So.

utterance: well it's just This is your credit.

utterance: That's my debit

utterance: Card. No, it's my debit card. Yeah.

utterance: Your debit card?

utterance: OK.

utterance: It's a Visa debit card. So they don't need your pin code online Only need your pin code so so

utterance: There you go.

utterance: So who's, so

utterance: So who's gonna pay that bill?

utterance: so, we will have. dispute resolution will be contacting you shortly. Let me go ahead and cancel your card here. And we'll get a new one issued to you. And in the meantime, dispute resolution will be reaching out to you shortly. So give me two minutes here.

utterance: Yeah. OK.

utterance: right.

utterance: It's amazing how people just do that.

utterance: OK. It looks like I've canceled that card. And, a new one will be issued and you will have it in two days. It will be delivered by FedEx. You will need to sign for it.

utterance: can somebody else sign for me?

utterance: Yes, somebody in your household can sign for it.

utterance: OK.

utterance: My husband's home.

utterance: OK Alright. And that is going to be going to the two seventy Silver Cloud Road?

utterance: Yes.

utterance: Heber Montana nine one zero one one? All right. Correct. OK. So, your account has been your card has been canceled. Your account has not been canceled, but your card has been canceled. you will be receiving a new one. Dispute resolution will be reaching out to you. regarding the, the charge. And the is there anybody that could've been using your account or no?

utterance: Yep.

utterance: No I

utterance: I talked to the kids. I talked to the husband and no.

utterance: OK.

utterance: All right. Are there any other cards missing?

utterance: Nope, just my debit card.

utterance: Just

utterance: Your debit card? OK.

utterance: All right. So, it has been that has been canceled again as I've said. the new one will be out to you in two days. It will be delivered in two days. Via FedEx. someone needs to sign for it. If you have any re-occurring charges on it, you will need to reschedule those with the new, or update those, with the new account number.

utterance: OK. But that's my debit card and I think now the debit card is empty and your s~. Because, I mean, I should not really having that much money in my bank account I guess. Because it's over four thousand dollars and it's debit card, so those money are real money, you know, so it's gone. So, when can I have real money back into my account.

utterance: I am not a hundred per cent sure on that. But, dispute resolution will be able to to to answer all of those types of questions.

utterance: Do you have my phone

utterance: Number?

utterance: go ahead and give it to me again to reverify?

utterance: It is three zero one. Three four five nine nine eight seven.

utterance: OK. Three zero one three four five nine nine eight seven. That is the one we do have on your account.

utterance: OK.

utterance: So, yes dispute resolution will be contacting you through that. And they will explain the whole process for getting the money back into your account.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: Is there anything else I can assist you with?

utterance: Oh, man. No, that's all.

utterance: Come cut the the trees out of your driveway?

utterance: Oh sure, cuz my husband can't do anything. At least I say that nice. He can't he can't hear very well so it's one of those days.

utterance: All right.

utterance: Well, if there's nothing else, thank you very much for calling Intellibank and we're happy to have you as a customer.

utterance: All right, thanks.

utterance: All right. Have a great day.

utterance: Bye.


utterance: Good morning, thank you for calling Intellibank. This is Amber, how can I help you?

utterance: Yeah hello Amber, this is Roland Johnson.

utterance: Hi Roland, what can I do for you today?

utterance: Oh uh I need uh the check the account balance in my checking.

utterance: Certainly, I'd be happy to help you with that. Can I please get your date of birth?

utterance: That's June twelfth of nineteen seventy.

utterance: Perfect. Can I also get your driver's license number?

utterance: ugh I knew you'd be asking, hold on. two oh three X X as in X-ray, ninety-four fifty-three.

utterance: Street address.

utterance: eight oh nine Sixth Street South.

utterance: Bel Air California, five oh three one six.

utterance: OK.

utterance: OK perfect, got that here and it looks like you do have a security question on your account. What is the color of your favorite shoe?

utterance: I think that's magenta.

utterance: Yep that appears to be correct. OK I've got your account pulled up here and you were wondering about your available balance, correct?

utterance: Yes that's correct.

utterance: OK. It looks like your available balance is eight hundred ten dollars and fifty-seven cents.

utterance: OK. And that's the current and available balance?

utterance: Yes, that's correct. Is there anything I can help you with regarding your account today?

utterance: yeah I was wondering if I could transfer over half of that to my savings.

utterance: Sure. just one moment here, let me switch screens. OK. Can I get the account number for your savings?

utterance: yeah, that's fifty-three seventy-nine one oh eight.

utterance: OK, so you're wanting to transfer from the checking into your savings, half of the balance, correct?

utterance: Yes.

utterance: OK. I can go ahead and get that transferred here. OK it looks like it is all transferred and you are good to go. is there anything else I can help you with today?

utterance: Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?

utterance: Of course. Our hours are Monday through Friday seven thirty to five thirty p.m. with weekend hours on Saturday from eight to noon. And Sunday is closed.

utterance: All right that sounds great. You've been very helpful. Thank you.

utterance: OK if there's nothing else I can do for you today please have a good day.

utterance: You too.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Angel. How may I assist you today?

utterance: Hey, Angel. How are you doing today?

utterance: I'm doing just fine, ma'am. Thank you so much for asking. And how about yourself?

utterance: Well I was doing pretty good until I went to the grocery store, and I got to the checkout counter And I went to get my credit card to pay for everything, and it is not there. I went home. I searched everywhere. I can't find it. So I need I guess to report my credit card as lost and see what I need to do about I guess canceling that one and having a new one issued.

utterance: Alright, ma'am. I'd be more than happy to assist you with that today. Let's see. Let's go ahead and pull up your account and take a look at everything for you. May I have your first and last name please?

utterance: Sure! It's Alicia A L I C I A Kelly K E L L Y.

utterance: Thank you Miss Kelly. And may I also have your date of birth as well as your driver's license number please?

utterance: Sure! my date of birth is July the twenty-fifth nineteen eighty-six and my driver's license number is R as in Rover zero two zero seven six seven nine one two zero five

utterance: All right. So I have July the twenty-fifth nineteen eighty-six . And your license number is R as in Rover zero two zero seven six seven nine one two zero five. Was that correct?

utterance: Yes, ma'am, that's correct.

utterance: Alright. Thank you, Miss Kelly. And I do have a security question on file for you. May I have your mother's maiden name, please?

utterance: sure. It's Green.

utterance: Alright. Thank you, Miss Kelly. Now may I have the credit card number that's in question, please?

utterance: sure. It was sorry, I'm trying to find it here on my statement. It's five two one two nine one eight five eight two eight zero seven zero two. I'm sorry. Seven zero seven five.

utterance: Alright. Let me repeat that back to you just to make sure I have it correct. That was five two one two nine one eight five eight two eight zero seven zero seven five?

utterance: Yes, ma'am, that's correct.

utterance: Alright. Thank you. And what was the date that you last remember using it on?

utterance: on the eighth of October.

utterance: Thank you, ma'am. and what was the business name where you last used your card at?

utterance: I went to go and buy a toy for my nephew. It's an Acme toy. Sorry, I had to think of the name of it.

utterance: Oh that's no problem, ma'am. So Acme Toys on October the eighth of this year?

utterance: Yes, ma'am.

utterance: Alright. I was just checking the transaction history to make sure that there was no additional charges. And there have been no charges made after that. So we can go ahead and report this card as lost and we can go ahead and re-issue you another card. And it'll take about seven to ten business days before that is mailed to you. Will that be OK?

utterance: Oh, yeah. That will be great. Thank you so much.

utterance: Yes, ma'am. And I do need to go ahead and verify the address, where to send the new card.

utterance: sure. It is two forty-seven Westside W E S T S I D E Avenue in Newark, New Jersey.

utterance: Alright. I have two forty-seven Westside Avenue in Newark, New Jersey. Was that correct?

utterance: Yes, ma'am.

utterance: Alright. Just one moment please while I go ahead and process, and get your new card sent on out to you.

utterance: OK, great. Thank you.

utterance: Yes, ma'am.

utterance: Alright, Miss Kelly. I do have everything processed for you. And is there anything else that I can help you with today?

utterance: no, ma'am. I think that will just about do it.

utterance: Alright. Well thank you so much for calling Intellibank, Miss Kelly. You have a wonderful day.


utterance: Intellibank, Amber speaking. How can I help you?

utterance: Yeah, hey, this is Robert Johnson. I got a letter in the mail.

utterance: OK, can you please further explain a little bit about the letter?

utterance: Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?

utterance: Oh. Yep, yep, certainly. Is this in reference to the twelve nineteen East Lane branch?

utterance: Yes. It mentioned something about remodeling?

utterance: Yep, so that branch is gonna be closed for about a week, they are going under a remodel. All, everything's brand new. Everything is just gonna become.

utterance: Aww man, that is really inconvenient.

utterance: I understand. I am, I'm sorry about that.

utterance: I I yeah.

utterance: I know, cuz, I, I'm gonna be heading out to a pumpkin patch, cuz, I got these horrible little squirrels in my yard, and every time I put a pumpkin out, they eat it.

utterance: Oh no.

utterance: I know, it's terrible. I, I, I'm not sure what to do. But I need to get some pumpkins?

utterance: OK. Yeah, so, if you would like, I could provide you with the closest branch to where you're going to be at. Or, I could also provide you with the next closest branch, by your, your house.

utterance: yeah, well I'm over here at twelve thirteen North Seashell Lane, San Diego, California, nine two zero eight six.

utterance: OK, just give me one moment and I can look up the nearest branch location.

utterance: No problem. Can I get them squirrels?

utterance: OK, it looks like the nearest branch location is about two miles away, and it's at fifteen twelve Lane Boulevard.

utterance: Oh, yeah yeah yeah yeah, I know where that is. That's not too far. In fact, that's actually near the pumpkin patch.

utterance: Yep, so it's kind of about halfway in between where you currently are and where you will be.

utterance: OK, yeah, that w~, that will work out great. what are your banking hours again?

utterance: So that branch is open Monday through Friday from seven thirty to six thirty p.m. and Saturday from eight a.m. to noon and Sunday they are closed.

utterance: all right, thanks. You've been really helpful.

utterance: Is there anything else I can help you with today?

utterance: not unless you know how to take care of some squirrels.

utterance: no, I wish I did. They, they're little rascals for sure.

utterance: yeah. Alright, well, you have a wonderful day.

utterance: You too, now. Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Louise. How may I help you today?

utterance: Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.

utterance: I would be happy to check that for you. May I have the street address where you are.

utterance: Yes, ma'am.

utterance: We're at three oh seven Ocean Boulevard.

utterance: OK. That's three zero seven Ocean Boulevard.

utterance: Yes, ma'am.

utterance: OK and you said that was in Miami. Correct?

utterance: Yes, ma'am.

utterance: And I hope that's still Florida.

utterance: Yes, ma'am.

utterance: OK. Great. Give me just one moment to pull up that information.

utterance: Have you ever been to Miami?

utterance: Unfortunately, no. But I hear it's absolutely beautiful this time of year. You know after summer and not too hot. I had a friend go down there on summer vacation last year. But she said the heat was just absolutely unbearable.

utterance: But she did love the beaches whenever she got in the water. But she's not much of a swimmer so anyway, I do have this information pulled up for you and there is a branch not far from you at four ninety-one Ash Lane . And they are open Monday through Saturday from nine a.m. until five p.m. and there's a different branch also not far away from you. Now, this one is at fifty-two Dolphin Street and they. They have extended hours open Monday through Saturday from nine a.m. until nine p.m..

utterance: Yes, ma'am. I'd also like to check my balance.

utterance: Sure, not a problem. May I have your full name and your date of birth, please?

utterance: Yes, ma'am.

utterance: My name is Mildred Pierce

utterance: and I was born on February the second two thousand.

utterance: The last four of my social is five nine six oh.

utterance: OK. Thank you so much for that information, Ms. Pierce and that is P I E R C E.

utterance: Yes, ma'am.

utterance: OK and your birth date is February the second two thousand?

utterance: Yes, ma'am.

utterance: Great and the last four of your social was five nine six zero.

utterance: Yes, ma'am.

utterance: Wonderful and your security question. What is your maiden name?

utterance: Greene. G R E E N E.

utterance: OK. Thank you so much, Ms. Pierce.

utterance: Now, what type of account is this that you would like the balance for and also the account number?

utterance: It's a checking account.

utterance: the number is zero zero zero nine seven three three one.

utterance: OK. Thank you for that Ms. Pierce.

utterance: unfortunately, I'm not showing an account under that number. Could you repeat it for me please?

utterance: Zero zero nine seven three three one.

utterance: Oh, I'm sorry. it's zero zero zero seven nine three three one.

utterance: OK so I have zero zero zero seven nine three three one.

utterance: Yes, ma'am. I transposed numbers.

utterance: Oh that's no problem whatsoever. I do that as well. and that pulled that straight up.

utterance: I do have your available balance as

utterance: five thousand two hundred forty-eight dollars and twenty-one cents.

utterance: Five thousand two forty-eight twenty one?

utterance: Yes, ma'am. That is correct.

utterance: And also just to let you know especially since you're on vacation. We do have a free online banking you can go on there and easily check things like your balance, your transaction histories. You can deposit checks you can do online bill pay, transfer money between accounts or do wire transfers. All kinds of wonderful stuff. would you like me to help setup that account?

utterance: No, thanks.

utterance: OK. No problem, Ms. Pierce. Is there anything else that I can help you with today?

utterance: No, thank you. You've been very kind. Thank you.

utterance: Thank you so much, Ms. Pierce. And again, thank you for calling Intellibank. Have a wonderful day.


utterance: Thank you for calling Intellibank, my name is Ashley, how can I help you today?

utterance: Hi I'm calling because I'd like to dispute a transaction.

utterance: Oh wow, I'm sorry to hear about that but I'd be happy to assist you with that. give me just one moment here and I'll bring up my system.

utterance: How's your day been so far? I know mine's been a little hectic. I'm hoping yours is going better.

utterance: mine is actually going pretty good. It's been a good day, it's nice weather outside so can't complain too much. Thank you for asking. so let's go on and get you verified here so we can process your request. Now may I please have your first and last name.

utterance: Hayley Parker.

utterance: Thank you and your date of birth?

utterance: Four fifteen eighty-nine.

utterance: And your credit card number?

utterance: Sorry, I'm trying to get it out of my wallet.

utterance: Alright. No problem. Take your time.

utterance: It always gets stuck when you don't want it to.

utterance: That's the truth.

utterance: Alright. My credit card number is five three five three four five nine zero two three four eight one nine six three.

utterance: Perfect, thank you and lastly your mother's maiden name for security purposes.

utterance: Ruggers.

utterance: Perfect. Thank you.

utterance: Am I able to dispute a transaction with you?

utterance: Yes. Absolutely.

utterance: And OK and do I get charged for that?

utterance: No that it is absolutely a free service that we provide for our customers.

utterance: And I actually need to correct my phone number that you guys have on file.

utterance: OK. I'll be happy to do that. Let me get to that section. Alright and what phone number will you be updating it to today?

utterance: OK, the new number is three one five seven six eight two one three two.

utterance: Perfect. Alright, let me just put that in here, three one five seven six eight two one three two, is that correct?

utterance: Yes, ma'am.

utterance: All right submitted. OK that will go into effect immediately and which transaction will it would you be disputing today?

utterance: There is an Amazon purchase on here for a hundred and fifty dollars on October ninth and I did not make that purchase I don't even have an Amazon account.

utterance: Oh wow. I'm very sorry to hear about that. Is there anyone that's authorized on your account that could have made the purchase?

utterance: No Ma'am. Just me.

utterance: OK. Alright and just to confirm, your email address is Hayley Parker one four three at Gmail dot com.

utterance: Yes.

utterance: OK. Alright and I see that this is an Amazon dot com purchase that doesn't sound familiar to you whatsoever?

utterance: No Ma'am, not at all.

utterance: OK, did it say anything on there about being a regular membership or a subscription fee?

utterance: No Ma'am.

utterance: OK and have you contacted the business about this transaction?

utterance: I did and they told me that I needed to contact my bank.

utterance: OK. Alright. That's pretty typical. Alright, so I'll be happy to dispute this charge with you right away just to confirm we're disputing the Amazon purchase for a hundred and fifty dollars that happened on October ninth, correct?

utterance: Yes Ma'am.

utterance: OK perfect. Alright let me just put fill in some information here, fill this last little bit out. Alright so this request is going to go to our fraud investigations team. They will investigate it thoroughly and if found to be a fraudulent charge, we will credit this transaction right back to your account you should hear from the investigations team when it's concluded within five to seven business days they'll reach out to you via email or phone call sometimes both just to make sure they they get through to you but we'll go ahead and we'll take care of this right away. Is there anything else I can assist you with today Miss Parker?

utterance: yes Ma'am. Is there a way to dispute a charge online through the bank online so I can do it myself in the future if need be?

utterance: matters such as these actually need to be handled over the phone or in a branch with a bank representative so we can make the proper reports and report it to the proper people. It's just too involved for you know for our customers to do it on their own on their own. So it's definitely something we like to take care of for you. And you know, we don't have a problem doing it whatsoever. so if you ever have any trouble with that you can either go into one of our branches or just give us a call, OK?

utterance: OK. That makes sense. Thank you so much.

utterance: You're welcome and is there anything else I can assist you with today?

utterance: Not that I can think of, you've been a big help. Thank you so much.

utterance: You're very welcome and thanks for calling Intellibank and you enjoy the rest of your day.

utterance: You too. Mm, bye bye.

utterance: Thank you.

utterance: Bye bye.


utterance: Good afternoon. This is Intellibank and this is Rose. How can I help you?

utterance: Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.

utterance: OK. All right. well, first I'll need to get some information from you so that I can help you with this. How's your day going?

utterance: It's going OK so far.

utterance: That's wonderful to hear. All right so could you tell me the street address that you are needing the ATM to be close to?

utterance: well, my home address is forty-nine Holland Drive. Philadelphia, PA one nine zero one nine. so anything you know, kind of in that vicinity would be helpful.

utterance: OK. Bear with me just a second. Let's see here what I can find. All right. bear with me just a moment. I'm trying to find one that's close to you.

utterance: Sure. No problem. Thank you, I appreciate your help.

utterance: You're very welcome.

utterance: Like I said I just had called and spoke to somebody but I I I was kind of in a rush so I I may have actually jotted it down. I don't know that it was it was their fault. I think it might have been my my error in typing in writing.

utterance: OK. it's no worries. I can. It's just a bunch of them. Trying to find the one that's the closest to you.

utterance: OK. No problem and do you know what is the withdrawal limit at at your ATMs?

utterance: two hundred dollars.

utterance: Oh, OK. And is that per day or per transaction?

utterance: That's per transaction.

utterance: OK. OK, thank you so much.

utterance: You're very welcome. All right. I think I have one that's close to you. that would be at ten North Main Street in Philadelphia that the lobby is open at nine a.m. and the drive-through closes. Oh wait a minute. So the. I'm sorry. The lobby is closed. And opens at nine a.m.. The drive-through is also closed and opens at nine a.m.. However, let me find you one that's twenty-four hours. Bear with me just a second. OK. So I have another one that's close by at three seven eight North Main Street in Philly.

utterance: OK. OK. I know where that one is.

utterance: OK, you.

utterance: You know where that

utterance: Is? OK. Fantastic. and was there anything else that I could help you with today?

utterance: no I don't think so. And you said. What was that address again? I'm sorry.

utterance: the address that I have for the one that's twenty-four hours is three seven eight North Main Street and that's in Philly. Same ZIP code as yours.

utterance: OK. Perfect. OK and you said the the limit I can take out is two hundred per transaction.

utterance: Per transaction. Yes, ma'am. And let's see here. I was gonna tell you something else. I'm sorry. did you have any other questions for me?

utterance: OK.

utterance: OK.

utterance: no. Well, there's no fees if it's if I'm using one of our ATMs, right?

utterance: Correct. There are no fees. It is a free transaction. Now if you were to go to another bank outside of us then there's a two dollar and seventy-five cent transaction fee per transaction.

utterance: Oh, oh OK. I see. All right. Well, thank you so much. I really appreciate your help.

utterance: Mhm.

utterance: You are so very welcome. I. I do see that where you are has got some pretty crazy weather. I hope you stay safe in that.

utterance: Oh, thank you so much. It's been a lot. It's it's it's been a lot for my family. a lot of people have had to evacuate their homes and leave you know all their possessions behind. you know lots of flooding and lots of damage. So is it is a crazy time. I don't know what's going on with this weather, but I I'm I'm ready for it to stop.

utterance: I can imagine. You guys have gone through so much this year. you know on top of COVID and everything else that's going on in the world. you know, it just seems like another thing that no one needs, so.

utterance: Exactly.

utterance: Yeah.

utterance: My goodness. Well, I'm gonna keep you in my prayers and hope that everything is is chilled out, and no more crazy weather, and we can just go into the fall season feeling great and feeling safe.

utterance: Thank you so much, Rose. I appreciate it. You have a great day.

utterance: Thank you, thank you. You do the same.

utterance: Bye. Bye bye.


utterance: Intellibank. How may I help you today?

utterance: I have a problem with my credit card and I don't know if you can help me, but somebody needs to.

utterance: OK, could I have your name, please?

utterance: Jean Lee.

utterance: And your account number?

utterance: Seven one three eight two two one eight one zero nine.

utterance: And your credit card number?

utterance: oh, I see. I don't have that one me. Can you wait just a minute?

utterance: Sure.

utterance: OK, I'm back. it's a Visa card. Four one four seven two two zero nine three seven one two.

utterance: And your name of the first pet you've had.

utterance: Fluffy.

utterance: Oh, you would've liked Fluffy. He was a cute little kitty.

utterance: Oh, what color was she?

utterance: White with black spot.

utterance: she sounds cute.

utterance: Yeah, she was a dear little kitty and I miss her a lot.

utterance: I'm sorry.

utterance: Well, she's gone now.

utterance: A long time ago.

utterance: I'm sorry about that. Did you get another cat?

utterance: No.

utterance: But you know it was your first pet, so it was a long time ago. I think about getting one sometimes, but I haven't.

utterance: Yeah. so let me go ahead and pull up your account here. What was the amount of the charge that you think is not good?

utterance: Eighty-nine dollars.

utterance: OK. Does anyone else have access to that account?

utterance: Just my husband.

utterance: Do you think you could've made the charge?

utterance: No, not this one. This was from Amazon Prime and I never signed up for anything with them.

utterance: OK. if you could. Let me give you Amazon's number. And you can contact them and see if they can let them know you did not do the charge to see if they'll reverse it. And if not we will go head and do this. So the the number is one eight hundred two three five one two one five.

utterance: One eight hundred two three five one two one five. That right?

utterance: Yes. But if there is any problems that they will not return the item for you we will go ahead at Intellibank. And and take care of that for you. We will not charge you any interest or anything like that for the next month until it's resolved.

utterance: That's good.

utterance: And we will go head and give you a new credit card to and we'll go head and cancel that one so there's no more charges that are wrong on there.

utterance: Well, how long will that take?

utterance: It takes, it'll take about a week to get the new card in the mail.

utterance: And I guess my husband will get a new card, too?

utterance: Yes.

utterance: Wow. I guess that'll be good cuz I'm not planning to go shopping for a little bit. I have to go back to the old cash instead of credit card but I, but I like the. Getting the cash back on my credit card so I use it all the time.

utterance: Well, if you would like the phone app, do you have the phone app for our bank?

utterance: No I don't.

utterance: If you like to load the phone app, it could give you the new credit card immediately.

utterance: Well, I can wait a week, because it's not that important. As long as I get it.

utterance: Yes, you. We'll put it in the mail tomorrow.

utterance: OK, that sounds good.

utterance: So, Intel Bank will send me a new card and I should have it within a week.

utterance: Yes, an Intel Bank. Will give it Intellibank will give it to you within a week and hopefully the mail will be quick, quick and not slow and you will get it within a week.

utterance: Oh, that should be good cuz the mail was pretty slow a little while ago with COVID and all. Took a taking off a long time to get anything in the mail.

utterance: Yeah, they're getting better now so you you should expect it within a week.

utterance: OK, that sounds good.

utterance: All right. Have a good day.

utterance: You too.

utterance: Bye.

utterance: Bye.