utterance: Thank you for calling Intellibank, this is Katie. How can I help you?

utterance: Hello Katie, I guess how you doing? I don't know if I should be calling you first or the police first but my it looks like my card was stolen.

utterance: Oh no! What happened?

utterance: I came out this morning to go to work and somebody busted. I left my wallet in my car last night like an idiot and I came out and somebody busted the window of my car and they stole my wallet out of my glove compartment.

utterance: Oh no. OK so you did not file a police report yet?

utterance: Not yet, no.

utterance: OK, I'm gonna recommend to you that you do that as soon as you hang up from me.

utterance: OK.

utterance: I am so sorry. let me. Let's let's take it slow just I'm here for you just to let you know.

utterance: OK, thank you.

utterance: And let's

utterance: Start from the beginning. What is your first and last name?

utterance: I the first. My first name is Peter.

utterance: OK.

utterance: And last name's Quimlan.

utterance: How do you spell that Peter?

utterance: Q U I.

utterance: OK.

utterance: M L A N.

utterance: OK and Peter what is your date of birth?

utterance: September first nineteen ninety-six.

utterance: And what is your social security number?

utterance: my my card is in my wallet I can I can tell you my last four. You know everybody always asks for the last four, that's all I remember, OK.

utterance: OK.

utterance: OK. OK. OK.

utterance: Yes. Let's go with that. Let's go with that.

utterance: All right.

utterance: All right so the last

utterance: Four is two zero seven six.

utterance: Uh-huh.

utterance: OK. OK no problem and I just need to. For you to answer your security question. What was your favorite food as a kid?

utterance: OK.

utterance: Oh, hot dogs. It's always hot dogs, I was a hot dog kid.

utterance: OK, OK so what.

utterance: And also too on top of top of this the other day, I got a letter from Intelligible Bank saying that there's a problem with my account, so I I have like a lot of issues going on right

utterance: OK.

utterance: I'm sorry, it's Intellibank

utterance: Oh, OK.

utterance: From our. You're talking about from our bank, from Intellibank, OK. I'm sorry, it's Intellibank. So yeah I see the only thing why we sent that out was we don't have a correct email for you. so if you wanna just go ahead when you're ready just give me your email.

utterance: Yes.

utterance: Oh.

utterance: OK it's Peter Q.

utterance: OK.

utterance: Nine one one.

utterance: Mhm.

utterance: At Gmail dot com.

utterance: OK and and Peter is that a capital P?

utterance: Yes it is.

utterance: On that OK. OK that's all we needed, I'm sorry to confuse you or like get you nervous about that. Whether I know it was like kinda ominous and not explaining I'm so sorry Peter.

utterance: I I still I can't believe I left my wallet in the car, it was just it it was I can't believe I did. Like I I know better. Like I always make sure never to do that and yet I did it.

utterance: Peter please don't feel bad. Do you know how many customers call and like has that has happened to? please don't feel bad, it's not an uncommon thing. Now what I want to do is I want to cancel that card. Do you have the account number of the card number by chance?

utterance: I I don't have the card number.

utterance: OK.

utterance: I have the account number.

utterance: OK.

utterance: When you're ready give me that account number.

utterance: OK, let me ask you this though by canceling that will you know will that hurt any of my credit, will.

utterance: Yeah.

utterance: Mhm.

utterance: Mm-mm.

utterance: Will that cause me any problems?

utterance: No, absolutely not, we're gonna cancel that card and send you a new one.

utterance: OK.

utterance: I just wanna cancel that because, you know just in case somebody found it and they're trying to use it right now.

utterance: But what if they did use it?

utterance: Need to get.

utterance: Well we're gonna find that out so. Give me the account number.

utterance: OK.

utterance: And then we're gonna get into that.

utterance: OK my account number hang on hang on a sec.

utterance: OK take your time. Take your time.

utterance: All right the account number is.

utterance: Mhm.

utterance: Oh five.

utterance: OK.

utterance: Four three.

utterance: OK.

utterance: One nine.

utterance: Mhm.

utterance: Seven eight two.

utterance: OK and do you recall what was the last thing you charged on that card? Do do you know?

utterance: I I got gas last night at the the Shell station.

utterance: OK perfect, that is the last. So I'm canceling it right now.

utterance: OK.

utterance: OK and I'm also putting a note that it was potentially stolen just so if anyone finds this it's they're not gonna be able to use it so don't worry there was nothing charged, the gas station was the last thing So I have canceled it. So what I would like to is send you a new card.

utterance: OK.

utterance: and you'll get the PIN number first and then the card and the card will have a sticker on it with a phone number to Intellibank and we will walk you through the steps of setting up your new card.

utterance: OK.

utterance: Just confirm your address for me so I can send that out.

utterance: All right it is.

utterance: Mhm.

utterance: Eight six five.

utterance: OK.

utterance: Brenton Woods.

utterance: Mhm OK.

utterance: And that's Nashville.

utterance: Mhm.

utterance: Tennessee.

utterance: Mhm.

utterance: Three seven oh.

utterance: Mhm.

utterance: One five.

utterance: OK perfect so it takes five to seven business days to get the card. So unfortunately I'm so sorry if you need to get your money out you'll have to go to your branch. Do you know where your branch is?

utterance: Yeah, yes I do.

utterance: OK.

utterance: Would it have been better if I went just directly there or is it easier just to call you guys?

utterance: No it's fine. No this is perfect. Everything is fine and done through this call. It's just that if you need to get your money out you just have to go to the branch.

utterance: OK.

utterance: Until the card comes. Hopefully it'll come earlier. We say five to seven days but it could be earlier hopefully.

utterance: OK.

utterance: So and I'm so sorry this happened. Is is there anything else I can help you with?

utterance: No that's it, no I I have to to call the police.

utterance: OK. All right if you need anything else just call us back. Our customer service line is open until eight p.m. Eastern and do. You know, if you need us just please, like I said reach back out.

utterance: All right, thank you so much.

utterance: OK, take care.

utterance: You too.

utterance: Bye bye.


speaker_role: Agent

utterance: Hello. Thank you for calling Intellibank. This is Joe. How can I help you today?

speaker_role: Customer

utterance: Hi, Joe. my name is Stephanie. I am calling to just check the balance of my accounts.

utterance: Awesome. that will work. Can I get your first and last name, please?

utterance: Oh, yeah. My name is Stephanie Garcia.

utterance: Awesome.

utterance: And I just need to ask a couple additional questions just for me to pull up my information starting with your date of birth.

utterance: my date of birth is May twenty-first nineteen ninety-four.

utterance: Awesome. And then also can you provide your last four of your social, please?

utterance: Last four of my social is three six seven nine.

utterance: Thank you and then the last one what is what street did you grow up on?

utterance: The street I grew up on Jack. I'm sorry Jackson Street?

utterance: Jackson Street. OK. That's the. Give me a quick second as I grab look up this information further.

utterance: Perfect.

utterance: So how's your day been so far?

utterance: Day is going pretty great. you know, Sundays are for football. So we're just watching football all day today. How's your day?

utterance: That. Oh to just been just been working here.

utterance: It's been uneventful. Sundays are usually a slower day for us. so what's what's your favorite football team?

utterance: Forty-niners.

utterance: OK. Did they win today or did they lose?

utterance: They did not win today, unfortunately. But it was a good game overall.

utterance: That's nice to hear.

utterance: Do you like football?

utterance: I do. My favorite team is actually the Dallas Cowboys.

utterance: I was going to say, please, don't say Raiders. Don't say Raiders.

utterance: Why. Why don't you like the raiders?

utterance: Cuz I do not like them.

utterance: OK. that's interesting. OK. Well, yeah. They're a good team too.

utterance: All right. So I did pull up the information for your balances. which account did you want me to give you the balance to?

utterance: let's just go ahead and get the checking account balance for now.

utterance: OK.

utterance: So checking is looking at two thousand two hundred right now.

utterance: OK. That's not bad. and I know I have bank credit card with you guys. the credit limit do I have on that?

utterance: Oh.

utterance: OK. so it's actually called Intellibank credit card. and the current balance on that credit card is five thousand dollars.

utterance: Oh.

utterance: OK. That's what I owe?

utterance: That's what you owe. Yeah. Available to use is two thousand dollars.

utterance: Yeah. OK.

utterance: OK. That's awesome.

utterance: So is there anything else I can assist you with today?

utterance: actually. You know what, since I have you on the phone. Should we just go ahead and take a look at my savings account balance as well. I mean, I figured, you know might as well.

utterance: Of course.

utterance: Yeah. So in the first savings, you do have two thousand five hundred dollars. And then the second one is just the five-dollar par.

utterance: Five dollar? OK. is there anyway you can do a transaction for me?

utterance: Yeah. Would you like me to transfer any funds around or what type of transaction would you like me to complete today?

utterance: Let's.

utterance: Go ahead and just do five hundred dollars to the second savings account.

utterance: OK.

utterance: I would do that ASAP right now. It should be reflected within the next couple of minutes. Give me a quick second.

utterance: OK.

utterance: Perfect.

utterance: It's looking good. All right and then I also see here that we do. Have you heard about one of our services that we have recently started with us about the online billing system?

utterance: you mean like an online account?

utterance: Kinda sort of. So it's a cool system that we have implement this past quarter and what it does is it actually enables you to pay your bills. Anything like pay your bills, setup transfers all on the functional application app that you can get to the Google Play store. So how it works is if you need to pay your bill on a specific time and you don't wanna forget to pay it, you can setup bill pay through our online banking system and it will actually send a payment without you may having to do anything like that without having you to logon and setup the transfer. It'll be a scheduled transfer that gets sent to all your bills before they're due.

utterance: Oh.

utterance: Oh OK. That's actually very beneficial. That may help you know keep the billings under control per month.

utterance: Yeah.

utterance: One hundred percent. So if you like, you can actually logon to your online banking system and then on the top left corner is will tell you about the new bill pay options and then you can actually just hop in there register the accounts you wanna pay using that service and it'll be schedule a pay, and so is pretty much one time scheduled out of sight, out of mind. So those bills will be paid before or whenever you decide. whenever the due date is, you can do a couple days before.

utterance: Oh my gosh. That sounds so much more beneficial and helpful instead of calling in and you know I could just do it at whatever time is convenient for me. So thank you for your time.

utterance: Oh! Of course.

utterance: I'm glad I was able to help you. Enjoy the rest of your Sunday.

utterance: Thank you. You too.

utterance: Bye bye.


utterance: Hello. Thanks for calling Intellibank. My name is Nicole. How may I assist you?

utterance: hi, Nicole. I'm not sure if you can help me with this over the phone or not. I currently bank with Washington Federal, and I'm I'm really unhappy with them at the moment.

utterance: I see. I'm sorry to hear that. I'd be glad to assist and answer any questions you may have about Intellibank. And hopefully, get a new account opened for you today. To start, may I please have your first and last name?

utterance: yes. It is Hillary Martin. That's M as in Mary, A R T I N.

utterance: Thank you, Miss Martin. Again, I'm really sorry to hear you're unhappy where you currently bank and I'd be happy to tell a little bit about Intellibank. And perhaps get a new account opened for you today.

utterance: Yeah. That would be great. that's what I was hoping for. I I just wasn't sure if I would, you know, be able to do this over the phone.

utterance: Oh, yes. We sure can. I will need some information from you in order to open the account.

utterance: Yeah. Of course. I was wondering though about your fees. that's one of the reasons I'm switching banks Actually the monthly fees at Washington Federal, they're outrageous. It's like twenty-eight bucks a month in account maintenance fees. But, I just think that is completely ridiculous in my opinion.

utterance: Wow, that is high. Well, I would be happy to tell you about our account fees.

utterance: Yeah, great. Thank you. also, can you tell me if I need to make a minimum initial deposit to open the account?

utterance: Sure. I'd be happy to answer both of your questions. For a standard checking account, there is no monthly service fee or a maintenance fee. There is only a fee if your account becomes overdrawn. An overdraft fee, we call it.

utterance: Hell, OK. Well, that that, I mean, seems totally reasonable.

utterance: Yeah, we like to keep it pretty simple and straight forward here at Intellibank. No surprises.

utterance: Great. So I just wanna clarify and make sure I fully understand. I would only be charged a withdrawal fee if my account doesn't have enough money to cover a purchase. Is that correct?

utterance: An an overdraft fee. That is correct. Yes ma'am.

utterance: OK. I mean, that sounds fair.

utterance: And as far as the minimum deposit required to open a checking account, we do not require that. No, ma'am.

utterance: Oh my gosh, that's. Yeah, that sounds so much more reasonable than what's going on now.

utterance: Yeah, great. OK. So let me just get over to our new account screen here.

utterance: Yeah. it just it wasn't just the fees. I actually found the staff at my local branch to be so rude and unprofessional. I met with a personal banker the other day to get some information about refinancing my auto loan and they were completely rude and unhelpful. I couldn't believe it. I mean, I've banked there for like twelve years.

utterance: Oh, wow. I'm so sorry to hear you've had that experience. Were you still interested in refinancing that auto loan?

utterance: Yeah, you know I mean, since I've got you on the phone, we might as well look into that. Thank you.

utterance: Definitely, once we're finished here, I can transfer you over to our auto financing department, and they can help you with that.

utterance: Great, thank you. I'm I'm already glad to be switching banks. I just cannot deal with rude people.

utterance: I totally agree. It's just so unnecessary.

utterance: Exactly. It's like, if you hate your job so much, then quit. And do something that doesn't make you miserable.

utterance: I couldn't agree more. OK. So, Miss Martin, can you please provide me with your date of birth and your city and state of residence.

utterance: Yes. my date of birth is January nineteenth of nineteen eighty-one. And I live here in Houston Texas.

utterance: Great, thank you.

utterance: Mhm. No problem.

utterance: OK, can you also provide me with your social security number?

utterance: yes. It is five, one five, six seven. ooh, hold on a second.

utterance: Sorry, I'm totally drawing a blank on the last four. Gimme just a moment. that's what sleep deprivation will do to you.

utterance: Oh, no. I hear you.

utterance: Yeah, it's that new mom life though.

utterance: Oh, yes. I remember those days. It gets better.

utterance: I hope so. Let me let me just go grab my card. can you hold on for just a moment? I'll be right back.

utterance: Yes, certainly ma'am. Take your time.

utterance: Thank you. OK. I had to check. it is five one five, six seven. And then those last four are nine nine, zero one.

utterance: Terrific. Thank you, Miss Martin.

utterance: Yeah, no problem.

utterance: Now for the safeguarding of your account, I do recommend you add a security question.

utterance: Oh.

utterance: For example, you could do your mother's maiden name. A pets name.

utterance: Oh, OK. yeah. Let's do my mother's maiden name.

utterance: OK?

utterance: it's Masterson.

utterance: Masterson. And that's M A S T E R S O N?

utterance: Yes, ma'am. That is correct.

utterance: OK. Perfect. So Miss Martin, would you like to open a savings account as well as a checking account?

utterance: No, I don't think so. I think just the checking.

utterance: OK. well.

utterance: Oh, let me ask you. Does your savings have a minimum deposit or a minimum balance you have to maintain?

utterance: Our standard savings accounts we do require a minimum initial deposit of seventy-five dollars and they do not require you maintain a minimum balance. No.

utterance: Oh, OK. Cool.

utterance: Yeah. OK. So I have that security question updated here. You might want to make note of that on your end. And we do issue a debit card with every new checking account. So may I please have your home address please, Miss Martin?

utterance: yes. My home address is one, two two, five zero, East Rowley Lane in Houston, Texas nine zero, one zero zero.

utterance: Great. And is that where you receive mail as well?

utterance: Sure is.

utterance: OK, thank you. All right, Miss Martin. Just one more piece of information I need, and we will be all set here. May I please have your preferred email?

utterance: Yes. It is Texas girl. That's all lowercase. One nine eight one at Gmail dot com.

utterance: OK. Got it. Thank you so much.

utterance: Of course.

utterance: All right, that is everything I needed from you. I am sending you some new account documents to your email if that's all right. You can either electronically sign those or take them into your nearest branch and deliver those in person.

utterance: OK. When do I have to have those signed by?

utterance: just as soon as you can get to it. There's no deadline, but as soon as possible is best.

utterance: OK. No problem.

utterance: And you should be receiving your debit card within three to five business days. Was there anything else I could help you with, Miss Martin?

utterance: Nope. Unlike my last bank, you have been very helpful. Thank you.

utterance: You're so welcome, Miss Martin. Welcome to Intellibank. Thank you so much for choosing us.

utterance: Yeah, thank you again for all your help.

utterance: Yes, ma'am. Have a wonderful day.

utterance: You too.

utterance: Bye bye.

utterance: Mm, bye.


utterance: Thank you for calling Intellibank. This is Rose. How can I help you?

utterance: Hey Rose. How you doing? I'm I'm a customer of your bank and I have it's kind of like a two part like question. It's not even an issue or problem. just a a process that I wanna go through. I am hoping you can help me do this and set this up over the phone.

utterance: Sure. What is your first and last name?

utterance: All right. My name is Larry and the last name is Grayson and that's G R A Y S O N.

utterance: OK, Mr. Grayson and what is your date of birth?

utterance: Oh six oh two nineteen seventy.

utterance: And the last four digits of you are social please.

utterance: Oh four two five.

utterance: OK. Great. OK, so how can I help you today?

utterance: OK, so I am a proud father. We have a new baby in our family. A new little. Thank you. A new little baby boy. Little baby Larry. And I wanted to I have a small savings account that I was just you know throwing some money in here and there. Like a little change thing. And I just wanna like see if I can transfer that and put that in little Larry's name and get him started on the right path of saving money. Even though he doesn't even know what money is.

utterance: Congratulations.

utterance: OK, that sounds great. So you wanna open up an account for Larry?

utterance: Yes.

utterance: And but you but do you want to keep that one savings account open for yourself or or you keep that and open a new one? Is that what you wanna do?

utterance: Nah.

utterance: I wanna close that one out. take the money out of that one and start a whole new account. In Larry's name.

utterance: OK.

utterance: OK and you want it to be a savings?

utterance: Correct.

utterance: OK. OK. So first of all I'm gonna have you pick a security question so once it's

utterance: Ooh I

utterance: I I these are like a game to me. I love these.

utterance: Hey, can can I throw can I throw a couple out there?

utterance: OK. Do you I guess you happen to know some of the questions I'm gonna throw out to you.

utterance: could it be I what's childhood best friend?

utterance: that is not one of our questions.

utterance: Oh I I thought you were gonna answer the question for a second All right. How about my first pet?

utterance: Let's go with

utterance: OK perfect. Yeah, OK. So what's the answer to that?

utterance: All right. First pet is Clyde.

utterance: C L Y D E?

utterance: Yes.

utterance: OK great. And so you just want the savings account. You don't want a checking. You just you want this. And we're gonna close out the other account. Now what is that account number? if you will.

utterance: No. No, no, no.

utterance: OK.

utterance: That account number is oh five.

utterance: Mhm.

utterance: Nineteen.

utterance: OK.

utterance: Fifteen sixty-six seventy-one seven zero.

utterance: OK. All right. Just give me a moment right here.

utterance: Mhm.

utterance: And I'm what I'm doing is I'm setting up the new account and I'm closing this one out and transferring the money. It should just take a few moments. Just bear with me.

utterance: See this is why like I I I know you guys like can do this stuff so much quicker like whether it's over the phone or I mean with the whole COVID thing I didn't want to come in so I thought this would be a lot better.

utterance: Right. I completely understand. That. Uh-huh I I know how you feel. And OK so, so I closed that original account. And I transferred that money. would you like to know the balance of that?

utterance: Yes please.

utterance: So that is five hundred and ninety-seven dollars and twenty-five cents.

utterance: All right little Larry. You're on your way.

utterance: Aww. what a joy.

utterance: Now do you need?

utterance: You you would you would need Larry's social number?

utterance: Well yes, but that since you're you're gonna be the one wanting the account right now if you happen to have it, I can put that on the account.

utterance: Yes, I do.

utterance: OK. Whenever you're ready I can take his too.

utterance: It is three.

utterance: Mhm.

utterance: Seven Nine.

utterance: Mhm.

utterance: Six five.

utterance: Mhm.

utterance: Six seven oh two.

utterance: OK. Perfect And did you want me to set you up with online banking? So you can just in in and you know say if you use an ATM for instance. Say you're in a hurry and wanna use an ATM deposit some money that way. Or like if little Larry gets a check from grandma. You can just deposit it right into the ATM. We even have features where you can take a picture of the check on your phone if you download our app. I can send you all that information to your email.

utterance: I I think that would be great. And in this day and age especially you know the whole online banking thing is a a wonderful thing. And I have a feeling in no time little Larry will be snapping pictures of checks before daddy is.

utterance: Mhm.

utterance: OK so just provide me with your email so I can send you over all this great information and get you started.

utterance: All right it's Larry Grayson double oh seven. Yes I like James Bond. At Gmail dot com.

utterance: That's great. Well, congratulations on your baby. And it was a pleasure talking to you today and opening up this great new world for little Larry. Hopefully he'll keep building and building and you will. And he'll build a little empire soon.

utterance: Thank you.

utterance: Absolutely. Here's to Larry.

utterance: Aww. Is there anything else I could help you with?

utterance: No. That's it. Thank you so much for all your help.

utterance: All right. Thank you so much. Take care.

utterance: You too.

utterance: Bye bye.


utterance: Good evening. Thank you for calling Intellibank help hotline service. How may I help you?

utterance: yes, hello darling. good evening. I was interested in doing a wire transfer. Can you help me with that today?

utterance: Not a problem. May you please state. May you please state your first and last name for me?

utterance: sure. My name is Ashley Jones.

utterance: Thank you so much, Mrs. Jones. May I have your date of birth please?

utterance: sure. Zero four zero four nineteen sixty-five.

utterance: Thank you so much for providing that information, and may I also have your social security number? You can just give me the last four digits please.

utterance: sure, not a problem. It's four four four four.

utterance: Thank you so much, Mrs. Jones, for providing that information.

utterance: For security purposes I would need to know the name of the street you grew up on.

utterance: that was Chariot Circle.

utterance: Thank you so much for providing that information. Now you said you were interested in doing a wire transfer. Is that correct?

utterance: yeah, that is correct.

utterance: OK. may I have the withdrawal bank account number please?

utterance: Sure, that won't be a problem. It's zero zero zero zero nine eight.

utterance: Thank you so much for providing that information, and how much money are you looking to withdraw from that account?

utterance: To complete your transfer.

utterance: I want to do twenty-five hundred.

utterance: Not a problem. We can definitely do that, and before we continue, what type of transfer will this be, is this domestic or international?

utterance: It's definitely domestic.

utterance: OK, perfect. Now, in order to complete this wire transfer I will need the deposit routing number. Do you have that information available?

utterance: just give me one brief moment. I gotta grab that out of my stationery.

utterance: Not a problem. I'll be waiting.

utterance: OK ma'am, I'm back. I'm ready to go ahead and give you that information.

utterance: OK, please start off with the routing number please for the deposit.

utterance: sure, not a problem. It's five five two zero seven four one one two.

utterance: Thank you so much. May I please also have the deposit account number?

utterance: sure, that won't be a problem. It's three two one four two three zero zero one.

utterance: As I populate the information in here, I'll let you know once it's been confirmed that the wire transfer is complete. Just give me one brief moment please.

utterance: sure, that won't be a problem.

utterance: Thank you so much for your patience.

utterance: All right, looks like we're able to get your wire transfer completed. Everything should be good to go now.

utterance: Oh that's wonderful, wonderful, wonderful. Thank you so much for your time.

utterance: That's not a problem. Can I help you with anything else?

utterance: Yeah. I had a question I wanted to ask you. It just kinda slipped my mind now. Oh that's what it was. how does ordering checks work?

utterance: Can you assist me with that?

utterance: I surely can. since you have been a customer with us, there will be no charge for ordering checks.

utterance: We can have them mailed to your home within the next three to five business days.

utterance: I can go off of the address that you have on file. I'll just verify to make sure we have the correct address and then I can have those shipped to your home. Will that work for you?

utterance: yeah, that'll work perfectly fine. can you let me know what address you have on file for us?

utterance: Sure, not a problem. We have the address one zero seven Avenue Lane and that's in Canton, Georgia. Three zero one one four.

utterance: Is that correct?

utterance: Yes, that is correct.

utterance: Thank you so much for verifying that. OK. I'm gonna go ahead and submit this request, and like I said, it'll take three to five business days for you to receive your checks at your home and there will be no cost for this since you are a customer with good standing account with us.

utterance: Oh that's just wonderful. So you said three to five business days, correct?

utterance: That's correct. Three to five business days and you will receive your your checks that you have ordered.

utterance: I also wanted to mention to you, you can also go on our website at Intellibanking dot com and you're able to go ahead and actually order your checks if you would like.

utterance: You can also complete a wire transfer like we just did today, and there's also loan products that we offer. Whatever interests. what's needed in your family and you can check that out as well. Just go ahead and create your own username, create your password.

utterance: They may ask different security questions in order for you to access your account. If you have that information in front of you it should be this.

utterance: Fairly simple.

utterance: Three steps and then you should be able to access your account and you can just monitor making sure your transactions are matching up.

utterance: Should there be any sort of error or something you're confused on, just give us a call back and we'll be gladly able to assist you with any issues that may arise.

utterance: Do you have any other questions or you need help with anything else?

utterance: no, I don't think so. I was able to do my wire transfer fairly quickly and you answered my questions about the checks. So I don't.

utterance: Can't think of anything else and if I do come up with anything or think of anything else, I know I can just give y'all a call back and I'm sure y'all will assist me. Is that correct?

utterance: That is correct. We'll be gladly able to assist you. Just give us a call.

utterance: We're here twenty-four seven.

utterance: Morning, noon and night.

utterance: Oh well that's great. I'm so glad to see that you guys are able to assist me whenever I need it.

utterance: Yes, we're we're we're glad we're able to do the same.

utterance: Thank you for calling Intellibank and hope you have a great evening.

utterance: You have have the great evening as well. Thank you so much for all your help tonight.

utterance: Not a problem. You take care.

utterance: You do the same.

utterance: Thank you.

utterance: Not a problem. Goodbye.


utterance: Thank you for calling Intellibank. This is Sandra. How can I help you?

utterance: Hello. This is Peter Davis. I want to make a money transfer. But all the banks are closed so I don't know what to do now.

utterance: Aww, I'm sorry to hear about that, sir let me look. you can actually do it at an ATM machine.

utterance: OK.

utterance: Have you done that before?

utterance: Yes.

utterance: OK. Well, we can actually look one up for you somewhere near, near you. And your, you'll be able to transfer money between your accounts using the machine.

utterance: Oh, that would be great.

utterance: Yeah. It's a very easy process. but as you said, you've done it before. So, where are you located?

utterance: I don't know. I have to find a, a street sign somewhere. Give me a second.

utterance: OK. I'll be right here, sir.

utterance: OK. I found a street sign. I'm on Main Street. Yes, Main Street.

utterance: Main Street. OK. do you.

utterance: In

utterance: Austin, Texas.

utterance: Austin, Texas. Great. So I was just about to ask what city and state. Austin, Texas. OK. So, it looks like we have probably three locations around Main Street you could go to. There's, are you only going to transfer money?

utterance: Yeah.

utterance: OK. Cuz some of those machines transfer money and do plenty of other things all at the same time. the one nearest to you would be, it looks like maybe two blocks away.

utterance: Oh, that's great.

utterance: OK. So that one is on two two four Elderberry.

utterance: Elderberry.

utterance: Yes, sir.

utterance: OK. I will put that in my GPS.

utterance: Yes, it looks like it's a maybe five minute walk for you.

utterance: That's good.

utterance: So. OK. So let me just give you a little information about transferring money at the machines. we do have a daily transfer limit. and it looks like if you're going to transfer more than five thousand dollars between your two accounts.

utterance: No. It's a hundred and eighty-seven.

utterance: OK. Then there shouldn't be any fees at all. That is free. usually we have a fee limit of, of, of anything over five thousand dollars. and also, were you going to pull out any cash?

utterance: No.

utterance: No cash. OK. We I was just going to update you on any withdrawal fees. Because we have updated those limits. And it, let me see Yeah, it looks like you can now actually pull out a thousand dollars a day. Just if you happen to want to do that.

utterance: No cash.

utterance: That's good.

utterance: is there anything else?

utterance: Yes. I saw an advertisement on TV. That said something about a travelers gold card.

utterance: Travelers gold card. Let me go to my next screen to look at all the cards and other information we offer. Let's see. Travelers gold card. Sir, we do not have a travelers gold card. We have a travelers card and we a gold card. Now those are two separate cards and offer different benefits, each. would you like me to provide you with some information over the phone regarding these?

utterance: No, better do that through email.

utterance: OK. So let me look at the email address that we have on file. Peter dot sixty-eight at Gmail dot com?

utterance: No. That's not correct.

utterance: OK. Let me correct that. What is it?

utterance: It's Peter sixty-eight Davis at Gmail dot com.

utterance: OK. Got it. So, I'll send you that information about those two credit cards. we also have, we do offer several other credit cards. Would you like any of those information's?

utterance: what kind of credit cards are these?

utterance: We have a platinum card and we have a silver card. We have just about every color of the rainbow, sir.

utterance: Oh, that's nice.

utterance: Yeah. So would you like any other information?

utterance: Yeah, you can send me that by by the normal mail, to my home address.

utterance: OK. To your home address. The regular mail I'll go ahead, you know what sir, I'll go ahead and mark you down to receive any other information about new credit card offers that we have.

utterance: You have my home address?

utterance: go ahead and provide that for me.

utterance: It's one thousand Maryland Street. Austin, Texas seven eight one two two.

utterance: Got it sir. Perfect. So what we'll do is we'll send out all this card information for you that you can review. And pick the one that you think is the best option for you. Fill out the application and send it in. usually you can hear back from us within five to seven business days.

utterance: And what do I need to do if I want to choose one of these cards?

utterance: You just fill out the application and mail it back in. And we'll make a decision within five to seven business days.

utterance: OK. And if I want lets say two?

utterance: You're welcome to fill out both applications at the same time no problem. You could possibly have two. It's all based on your credit score.

utterance: Oh, that's great.

utterance: Yes, sir. Oh, and you know what. While I'm looking at things. In the future, if you would ever like have this problem again where you cannot find an ATM machine you can download our app and there is an ATM machine finder on there. So all you have to do is go to the screen that says find my ATM it will hook in to your GPS and it will let you know the nearest machine near you.

utterance: And there's just, I can get it in the app store, right?

utterance: Yes, sir. It's available in Android and also through the Apple store.

utterance: OK. Thank you very much.

utterance: Thank you so much. And like I said, I'm Sandra with Intellibank. Call us back if you need us.

utterance: OK. Thank you, Sandra. Have a nice day.

utterance: You, too, sir. Bye bye.

utterance: Bye.


utterance: Good morning, it's a great day at Intellibank. Who do I have the pleasure of speaking with?

utterance: Good morning, my name is John Meadows.

utterance: Good morning Mister Meadows. How can I help you today?

utterance: I would like to check the balance in my brand new checking account.

utterance: OK, great. I'd be happy to help you with that. Let me ask you a few security questions first. can you spell your last name?

utterance: Yes it's John Meadows. M E A D O W S.

utterance: Got it, and you said that your first name is John, correct?

utterance: Yes, that's correct.

utterance: OK, and Mister Meadows, what is your date of birth?

utterance: January fifteenth. Nineteen eighty-five.

utterance: OK, great and the last four of your social?

utterance: I gotta I have to remember the whole number. six three five five.

utterance: OK, great. I've got it. do you happen to have your account number handy?

utterance: yeah let me let me just just a moment. I have it here in the paperwork.

utterance: Sure, take your time.

utterance: Here it is. let's see. The checking account number is three seven two eight two nine.

utterance: Got it. OK, great. I'm in your account now. one final question. What's your mother's maiden name?

utterance: Smith.

utterance: Can you spell that please?

utterance: Yes. S M I T H.

utterance: Great. OK wonderful. I'm in your account now. which balance would you like information on?

utterance: if you could please give me a balance of my of the checking account.

utterance: Sure, your checking account balance is five hundred sixty-one dollars and twenty-one cents.

utterance: Let me just write that down. Say that again please.

utterance: Sure, five hundred sixty-one dollars and twenty-nine cents.

utterance: Great. while you're at it could you also check my savings account?

utterance: Of course! The balance in your savings account is ten thousand two hundred ninety-one dollars and fifty-nine cents.

utterance: Alright, just one second. That's great. You know we do you send out monthly hard copy balances? Or is everything online?

utterance: Well, you have the choice of telling us whether you want a paper report every month or not. You can access all of your banking information online through our website.

utterance: I would I would I'd like to do both. I'd like you to mail me my monthly statements. could could we verify the my address? Let me give it to you.

utterance: Mhm.

utterance: Sure. I'm ready.

utterance: It's seven five three Dogwood It's. I think when I signed up I put I used Dogwood Street but it's really Dogwood Road.

utterance: OK thank you. Let me correct that in your file right now. OK great.

utterance: And

utterance: Phoenix Arizona and the ZIP is the is eight five oh oh three.

utterance: Thank you, and would you mind confirming your email as well please?

utterance: Yes. can you also email or me my statement?

utterance: You'll get an email saying that your statement is ready and then if you want you can log in to your account online and obtain the information that way.

utterance: Perfect. Let me give you the email is J D Meadows that's J D M E A D O W S at Gmail dot com.

utterance: Got it. Great and Mr. Meadows while I have you on the phone would you like more information about our online banking services?

utterance: Absolutely! is there a way for me to sign up for for those services?

utterance: Yes, absolutely. In fact, if you're in front of your computer right now we can do it together.

utterance: That would be great. Yeah and I. And the the answer's yes, I am in front of my computer right now.

utterance: OK.

utterance: Wonderful. So you simply go to Intellibank dot com. That's I N T E L L I B A N K dot com.

utterance: OK, I'm there right now.

utterance: Great, and then you'll see the green button that says register your online account.

utterance: Perfect, so I assume I click on that and then follow the instructions.

utterance: Exactly. It will ask you some of the same questions that you gave me this morning to verify your account. Once you've completed filling out all of the fields, click submit button at the bottom and then within twenty-four hours or so the your account will be live and you simply go back to this webpage and instead of clicking register, click log in with the new login credentials that you created and then you'll be able to see everything in both of your accounts.

utterance: Well, that's that sounds terrific and and you've been very helpful. You've given me my balances, you've educated me on how to log in for online, and I'd like to thank you very much for your service here today.

utterance: Great. Well thank you so much Mr. Meadows. we appreciate your business and we look forward to helping you again in the future.

utterance: Thank you.

utterance: Take care.

utterance: Buh.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Jaime. How can I help you?

utterance: Hi, Jaime. How you doing? I need to get a new account open. I'm already a customer of your bank. actually stepping into adulthood. Adult world. I got my first apartment and it seems I need to get a checking account set up to pay rent, pay my monthly bills. yeah. So, I I need to get a checking account set up and I have a savings account already.

utterance: That is so awesome. I can totally help you with that. OK. So, you have a savings with us. OK. What is your first and last name?

utterance: My name is Alex Goldman.

utterance: Mhm.

utterance: OK. And what's your date of birth?

utterance: It's August eighth two thousand.

utterance: Mhm.

utterance: OK, great. And your social?

utterance: OK, social is one six two seven six two oh three.

utterance: Mhm.

utterance: OK. And your security question, which is, what is the name of your favorite teacher?

utterance: Oh, Ms McLachlan.

utterance: Nice. OK. So, you want to open up a checking. Which is awesome . Do you want to so, do you want to take money from your savings to open up the checking? So, we can do that right away.

utterance: Yes, yes. that's right right now that's that's all I have is just the savings account.

utterance: OK. Perfect.

utterance: OK, perfect. when you're ready, just give me the savings account number.

utterance: OK. so, the account number is, hang on.

utterance: OK.

utterance: Alright. It's It's oh seven seven five two three six one. Four.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Perfect. OK so, you have you have five thousand dollars in your savings. And just to let you know, opening up a checking doesn't cost anything. There's no fees. There's no monthly maintenance fees. So, what, how much do you want to take from your savings to open up your checking?

utterance: Oof. I I guess this is part of the adulthood decisions. I I guess I guess I should probably go with half. So like, twenty-five hundred.

utterance: Perfect. OK, and I'm assuming that you're gonna wanna have a credit card, debit card you know, bank card.

utterance: Yes. Yes.

utterance: Please.

utterance: OK so, let me confirm. What is your address? Just need to confirm that.

utterance: Do you want my old address, or my new address with my apartment?

utterance: I'd like your new address, so then the purpose is so that I can mail you the new card.

utterance: OK.

utterance: So, whenever you're ready, just give me your updated address.

utterance: OK. It is sixty-four A Revere Road. And that's Dexel Hill Pennsylvania one nine oh two six.

utterance: Mhm.

utterance: OK.

utterance: OK.

utterance: Mhm.

utterance: OK, one nine oh two six. Perfect. OK so, what will happen is I'm gonna have a card sent out to you. It'll take about three to five business days for you to get the card. And it'll have a sticker on it and with a number to prompt you. You know, you'll activate it. You'll, it'll come with a PIN number separately, but you can always change it. You don't have to keep that one. Just know, you can change it to whatever number you want. But, just look for that in the mail.

utterance: Now, with that card, would I be able to access both my accounts with that card or just this new checking

utterance: No.

utterance: This will just be for the checking account.

utterance: OK.

utterance: It won't be for the savings account. We don't usually recommend a card for the savings account because it is a savings account. But, we could do that if you want. You can have, you know, a savings account card too. But, I suggest just doing the checking.

utterance: Right.

utterance: OK, OK. I'll

utterance: Make it. And make.

utterance: It easier. OK so, I'm gonna go ahead and transfer the twenty-five hundred dollars into your new account. And that'll be automatic. It'll take about five minutes.

utterance: OK.

utterance: So.

utterance: Now, do you need anything else from me? Do you need any type of information or anything or.

utterance: No.

utterance: I have I have everything that I need. I'm just gonna go ahead and put this in. And do you need anything from me? Do you wanna set up online banking? Which I recommend. That'll be really convenient for you. If you ever wanna switch. If you ever wanted to transfer funds between savings and checking. I do it. I highly recommend it. You don't have to call. You can do it by yourself. You can even have your bills paid through your accounts.

utterance: How also too like be able to just order checks through there?

utterance: Yeah.

utterance: yeah. You can order checks. You can you there's a there's a plethora of things you could do. through Intellibank, through our system. I can email you all the information that you need. It will walk you through step by step. It's really easy. Very self explanatory.

utterance: OK.

utterance: If you wanna just confirm your email. What is your email address?

utterance: OK. It's A Goldmen oh eight oh eight at Gmail dot com.

utterance: Mhm.

utterance: Mhm.

utterance: OK, perfect. So OK. So, I sent that over to you via email. If you do have any questions though, please do not hesitate to call us back. You know, we're happy to help you. We can walk you through it, if you need. we're here. customer service line is until eight p.m. eastern time. So, you can just call us back if you need to. And is there anything else I can help you with?

utterance: I I think that's it for now.

utterance: All right. Thank you so much. Have a great night.

utterance: You too.

utterance: Bye bye.


utterance: Hello, thank you for calling Intellibank. This is Peter, how may I help you?

utterance: Hi Peter, how are you?

utterance: I'm doing well, how are you doing?

utterance: I'm doing all right.

utterance: All right, good. How may I assist you today?

utterance: I need to make some transfer between two accounts, mine and my husbands.

utterance: OK. And to get started, can I get your first and last name?

utterance: First name is Mina and last name is Bishop.

utterance: Mina Bishop, OK. And Mina, can you give me your date of birth?

utterance: February twentieth of nineteen eighty-four.

utterance: February twentieth nineteen eighty-four. OK, and for security purposes, the last four of your social security number?

utterance: Three four five six.

utterance: Three four five six. OK, and your mother's maiden name?

utterance: Summer.

utterance: Summer, OK. All right, thank you very much for that information. All right, I have your account here and what what would you like to do here?

utterance: so, I need to transfer a thousand dollars from my account to my husbands account.

utterance: OK. All right. And do you have your So, just to clarify, are we transferring this from your checking account or your savings account?

utterance: we're gonna transfer from my checking account.

utterance: From your checking account, OK. And you said a thousand dollars, correct?

utterance: Yes.

utterance: OK. So we're transferring a thousand dollars from your checking account. Your current balance in your checking account is thirty-three thousand one hundred and twenty dollars. And I just wanna verify the number your checking account number. Can you give me the last four of that?

utterance: I don't remember it. Can I give you a credit card number?

utterance: Sure.

utterance: OK, the credit card number is three four five six.

utterance: Three four five six.

utterance: One one zero zero.

utterance: One one zero zero.

utterance: Zero three eight one.

utterance: Zero three eight one.

utterance: Nine three two two.

utterance: Nine three two two. OK, and that's your credit card. That's actually your debit card that is connected to this account. And the last four on this checking account is four three nine zero.

utterance: OK.

utterance: OK. And you have a current balance in here of four thousand five hundred and twenty-one dollars and ninety-three cents. And you're looking to transfer one thousand dollars, is that correct?

utterance: Correct.

utterance: OK, and what account is this going to?

utterance: to my husband.

utterance: OK, do you have that account number?

utterance: I don't.

utterance: OK.

utterance: Can you find him maybe by his name, date of birth?

utterance: yes

utterance: I believe I can, if you give me his name.

utterance: his name is Scott.

utterance: Scott.

utterance: Bishop.

utterance: Bishop, OK. B I S H O P?

utterance: Yep.

utterance: OK. All right, and his date of birth?

utterance: his date of birth is October fourth nineteen seventy-nine.

utterance: October fourth nineteen seventy-nine, OK. I've got that and all right. So it's looking like that account is five one two three. is his checking account.

utterance: yeah well let's put it in his checking account.

utterance: OK.

utterance: And you would like to transfer a thousand dollars into his checking account?

utterance: Yes, please.

utterance: OK. All right, I am putting this information in.

utterance: All right, I've got all the information in and it is transferring as we speak.

utterance: OK.

utterance: Is there anything else that I can assist you with?

utterance: Do you guys do car loans?

utterance: We do do car loans. We have car loans, we have credit cards, gold, silver, platinum credit cards, travelers cards, we do mortgages and savings products.

utterance: OK,

utterance: Are you interested in a car loan? Can I get you some more information?

utterance: I think we might be. Is it better if we come to the branch?

utterance: you can either come to the branch or or talk to me or talk to one of my associates over the phone.

utterance: OK, I gotta confirm that with my husband but we were.

utterance: Are you looking to buy a new car or?

utterance: We are.

utterance: OK.

utterance: Yeah, we are. I just have to talk to my husband and really decide what we wanna do.

utterance: Got it.

utterance: Do you know by any chance you know, just from top of your head, like what are the rates for the car

utterance: I.

utterance: Do not know what the rates are. off the top of my head.

utterance: OK, I'll I will call back again when when we are actually ready to do that.

utterance: OK.

utterance: Well, that sounds good.

utterance: OK.

utterance: So is there anything else that I can assist you with today?

utterance: no, that was that was all.

utterance: All right. Well thank you for calling Intellibank, we are are happy to have you as a customer.

utterance: Thanks so much Peter.

utterance: All right.

utterance: Thank you very much.

utterance: OK, bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank my name is Donte. Could I get your first and last name please?

utterance: Yes, it's Mark. Mark Williams.

utterance: Thank you very much Mr. Williams. And how can I help you today?

utterance: Yes, I was calling in I was wanting to check the status of my or the balance of my checking account.

utterance: OK. I'll be more than happy to assist you with checking the balance on your checking account today. And to start off with I will need to verify some information, however. so I can access the account. All right? Can I get your address please?

utterance: Yes, it's three five one two Snyder Avenue Newark New Jersey zero seven one zero seven.

utterance: Thank you. And your phone number?

utterance: Yes, it's seven zero one seven nine three zero four three four.

utterance: Thank you. And lastly, what is your mother's maiden name?

utterance: It's Lewis.

utterance: Thank you very much Mr. Williams. All right so let's see here. now what is your checking account number?

utterance: It's three nine five eight three six four. Oh hold on. Nope that's not it. Gimme one moment here. I got that was the wrong account. Gimme one second. Let me go find it.

utterance: OK. Not a problem. Take your time.

utterance: I'm sorry about that. It's in here in my wallet somewhere. I'm trying to get me one of them new trucks that came out yesterday. Them new Ford F one fifty Damn those things are sharp!

utterance: Yeah, I did see them. They they they do look really good.

utterance: Yeah, I've been dreaming about one of them since I was twelve years old and by golly I think I'm gonna go get one.

utterance: Oh that's nice.

utterance: I wish you luck in that endeavor.

utterance: Well thank you. All right. Here's my here's my account number.

utterance: All right. Whenever you're ready.

utterance: It's three nine five seven two five seven nine four seven.

utterance: Thank you. Let me get that back. That was three nine five seven two five seven nine four seven?

utterance: Yes, that's correct.

utterance: Perfect. Thank you. Let's see here All right so on your checking account, I'm showing you have a balance of one thousand two hundred twenty-three dollars and thirteen cents.

utterance: All right perfect. and while you're at it, can you go ahead and check my savings account and I and my and my auto loan account because I'm going to go trade in my car and I I don't know how much I got left to pay on it.

utterance: Absolutely. I'd be more than happy to assist you with that information. Let's see All right so I am showing you do have a savings account ending in four seven dash one.

utterance: yes, that's correct .

utterance: All right. So with that account you have available balance of seven hundred ninety-three dollars and fifty-three cents. and on your auto loan I'm showing only one, well, I'm showing two. One's been paid off. so one's still open. And that's one's showing a balance of five thousand six hundred twenty-three dollars and seventy-two cents.

utterance: Oh perfect thank you. I think they offered me ten thousand on my trade in so I think that'll be good.

utterance: Yeah yeah. I think you'll have more to cover it. Plus a little little bit extra.

utterance: Yeah I sure will. Hey is there any way that I can check in without having to call in all the time cuz you guys are only open till five and sometimes I like to check my account balance in the evening.

utterance: Oh absolutely. I'd be more than happy to go over the information on how to set this up. We have both online and a mobile app that you can download from the app store.

utterance: What type of device do you use? Is it an iPhone or an Android operating system?

utterance: it's iPhone.

utterance: All right. Perfect. If you go down into your app store and then do just a search for Intellibank. That's I N T E L I B A N K. mobile M O B I L E you should pull up the app.

utterance: Oh yep yep I see it right here.

utterance: All right. Well go ahead and download it. and then once you download it just follow the on screen instructions with your account information and then it'll have you put put in your personal information and then it'll have you create a a login. and if you want, I can go ahead and send you an email also with the step by step instructions. in case you have any questions.

utterance: Yes, Yes. That would be perfect, thank you.

utterance: All right. Can I get your email address please?

utterance: Yes it's B R I T F one five zero at Gmail dot com.

utterance: Thank you very much for that information. All right. So I went ahead and sent that email out to you. All right? It'll be a step by step instructions. And actually if you click on the link that's in the instructions It'll take you to the the it'll actually open the application for you and then start walking you through the process of setting it up.

utterance: Oh perfect thank you.

utterance: Well you are quite welcome Mr. Williams. Was there anything else at all that could I help you with today?

utterance: No that's about it. I really appreciate it.

utterance: Well, you are quite welcome. Thank you for calling Intellibank. You have a great day.

utterance: Thanks you too.


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I assist you today?

utterance: yes. I need to check the my checking account balance.

utterance: Absolutely I can assist you with that. Can I have your first and last name please?

utterance: Dan Thomas. T H O M A S and my birthday is May twelfth nineteen sixty.

utterance: Thank you sir. I've got that here and can I have the last four of your Social Security Number?

utterance: Eight zero one one.

utterance: Thank you and then just to verify your identity for security. Your question is what was the name of your first pet?

utterance: Rocky.

utterance: Thank you Mr. Thomas. I've verified that information and can I have you verify the address on your account please?

utterance: OK. I've moved recently. So I'm not sure which address you have. I've got three six Edgemont Lane Canyon Country California. ZIP code nine one three eight seven and then you may have seven six Sunbeam Drive Canyon Country California. Nine one three eight seven.

utterance: All right sir. Yes. I do see yeah seven six Sunbeam Drive Canyon Country California nine one three eight seven as the address we have on file. Is that your current address or your old address?

utterance: That is my current address.

utterance: All right. Perfect. Now you were wanting to check the account balance of your checking account. Is that correct?

utterance: That's correct.

utterance: All right. Lemme pull that up. OK. I see you an available balance in your checking account today of one thousand forty-nine dollars and sixty-two cents.

utterance: OK. I got another question for you. does my checking account does it earn any interest?

utterance: yes sir. The checking account that you have does earn an interest of point zero zero zero one percent annually for all funds over a thousand dollars.

utterance: OK. So I have to keep a thousand dollar minimum balance at the end of each month to to to gain that interest?

utterance: Yes sir. If your balance is over one thousand dollars then that interest rate will be applied to any funds in excess of one thousand dollars at the end of each month.

utterance: OK. That sounds good.

utterance: how's your day been going? Good so far?

utterance: Yes sir. My day has been going quite well. has not been unexceptionally hectic day so that's been nice.

utterance: Oh that's great. I'm about to get off work pretty soon. So and it's Friday. So good start to wake in.

utterance: Absolutely sir. Fridays are one of the best things about work.

utterance: Yeah yeah.

utterance: All right Mr. Thomas. Is there anything else that I can assist you with?

utterance: I can't think of anything.

utterance: All right sir. Well I do appreciate you being such a loyal customer to Intellibank and there will be a brief survey after we disconnect. If you'd like to stick on the line and fill that out to let us know how we did today and how we can better service your banking needs in the future.

utterance: OK. I do appreciate it.

utterance: All right. Thank you for calling Intellibank. I will let you have a great day.

utterance: All right. Thank you.

utterance: Thank you.


utterance: Hello, this is Roderick from Intellibank. How may I help you today?

utterance: Yes. Somebody while I was at the gas station somebody stole my Intel bank card. I don't know what to do. I think they're going to try to spend money on it.

utterance: OK. OK. And, real quick ma'am do you mean Intellibank?

utterance: Yeah yeah.

utterance: OK. I'm so sorry to hear about that. Have you reported this to the police?

utterance: Not yet.

utterance: OK. I recommend that you report this to the police as soon as possible. And, I'm going to help you with replacing that card and closing down your previous card.

utterance: I'm just going to ask you for some basic information just to verify who you that you are who you say you are. May I please have your first and last name?

utterance: Roshanda Jackson.

utterance: Thank you so much ma'am. And, how's Roshanda spelled?

utterance: R O S H O N D A.

utterance: And, is Jackson spelled J A C K S O N?

utterance: Yes sir.

utterance: Thank you so much ma'am. Can I have your date of birth?

utterance: Yes. My date of birth is June thirtieth two thousand and one and my last social is nine nine two eight. Just case yeah.

utterance: OK. Thank you. Thank you. Thank you so much ma'am.

utterance: OK. Can I OK.

utterance: And, can you give me your pet's your first pet's name?

utterance: Lady.

utterance: Thank you so much ma'am. Everything was correct. Can I get a credit card number that was stolen?

utterance: Yes sir. It's eight nine five zero two four two three four seven one five six seven six zero.

utterance: And, I'm going to read it back to you. the numbers that you gave me. Was it eight nine five zero two four two three four seven one five six seven six zero?

utterance: Yes sir.

utterance: Thank you so much ma'am.

utterance: And, do you know the date date in which this credit card was stolen?

utterance: October first.

utterance: OK. Thank you so much.

utterance: And, ma'am do you know your recent transaction on the credit card? Do you know where you last shopped or was it online? Was it in the store?

utterance: Do you remember the place?

utterance: I believe it was September twenty-eight.

utterance: at Walmart.

utterance: Yes ma'am. And, just so you know I don't see any other transactions that were taken out of this card.

utterance: All right. Good. If they do take anything out will I be reimbursed?

utterance: Yes ma'am. Yes ma'am. And, in fact what will happen is we'll be able to trace the person that does it. what was the location and everything like that. And, so we'll definitely put an investigation on it. But, what's going to happen is they shouldn't be able to do it because right now at this very moment what I'm bout to do is I'm bout to actually close that card. I'm going to actually make it where any type of transaction will be void and I've canceled and what I'm actually going to do is I'm going to go work work on getting you that replacement card. So give me just one second while I get it. While I cancel the previous card that you had you had. I'm just going to ask you for just some basic information so I can send you a new one. OK?

utterance: Yes sir.

utterance: How's your day going by the way?

utterance: My day is going good. I'm just so sorry that your your card was stolen.

utterance: Yeah. It's all right. I'm just glad they didn't took any money out.

utterance: That's always a good thing, you know? A lot of people don't get get lucky when things like that happen when a card is taken. It's just it's just very sad.

utterance: OK ma'am. I have canceled that credit card and what I'm gonna do is I'm gonna send you a new one. I'm going to look through your information just to see the address we have on file. I want to make sure it's current to where you're living at.

utterance: Yeah.

utterance: Yes sir. I have just one question.

utterance: Oh. no problem, ma'am. Just let me know.

utterance: How long is going to take to get the card and when I get it am I going to have the same credit card number or it's going to be a different one?

utterance: OK. Yes ma'am. So the credit card number is definitely going to be different and it usually takes one to two weeks to receive your new credit card.

utterance: All right.

utterance: OK. Yes ma'am. The address I have on file for you is three eight six Taylor Street.

utterance: Yes. That's correct.

utterance: Thank you so much ma'am.

utterance: And, so what I'm going to do since I have your address on file is I'm going to put in our system to send you a new card.

utterance: OK. Everything has Everything has been put through our system and we're going to start mailing off today. and so you already so you already asked me when you're going to get your new card and that will be one to two weeks just to confirm that with you.

utterance: when you do get the card ma'am I want to just let you know that you need to look at the card and it will bea sticky sticky tab on it and it's going to have a pad and it's going to have a number. What's going to happen is you're going to call call that number at the bottom bottom of the card and it's going to take you to our computer system and all you do is impute your PIN and then your new card will be ready ready to use that same day.

utterance: Is there anything else I can help you with, Ma'am?

utterance: Yes. I like I just want to update my email address for my account.

utterance: OK. That's not a problem. Yes Ma'am, I can definitely help you with that.

utterance: OK. Yes, ma'am. The address I have on file, the email address I have on file for you, ma'am Is. I'm sorry, I'm so sorry. I'm just looking through some things.

utterance: OK.

utterance: OK. I'm sorry. I I was looking through the wrong thing, ma'am. So sorry this is on my end. can I have the account number?

utterance: Yes sir. Hold on. Let me go grab it.

utterance: All right. It's five five six eight one zero two three two three one six.

utterance: Thank you so. Thank you so much, Ma'am.

utterance: OK, and as your email address I do have on file for that account is Roshonda Jenkins bad at G mail dot com. Is that correct?

utterance: I want to change it to Roshonda Jackson ninety-one at Gmail dot com.

utterance: OK. Is everything lower case, Ma'am?

utterance: Yes sir.

utterance: And, this is at G mail dot com?

utterance: Yes sir.

utterance: Thank you so much. I'm just going to type everything in. OK. I have everything saved, Ma'am.

utterance: it's going to take about five minutes just for it to update through our system and remember that your card will be here in one to two weeks. if your card has not come in just all just give us a call back.

utterance: Is there anything else I can help you with today?

utterance: No sir. That'll be all.

utterance: Thank you for calling us here Intellibank. We're open twenty-four seven Monday through Friday. Have a good day.

utterance: You too.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you this afternoon?

utterance: Hi Rose. My name is Kim. I have a question. I am actually looking at a statement I received in the mail and Excuse me. I have a charge on it that I don't recognize. so I'd like to dispute this this charge that I have on the statement.

utterance: and then also I actually need help finding an ATM.

utterance: OK. I can help you with both of those things.

utterance: OK great.

utterance: I just have to ask you a few questions. Let's get to the bottom of this dispute first, and then I'll help you find the ATM OK?

utterance: OK. Thanks so much.

utterance: You're very welcome. I need to ask you your last name and also your date of birth.

utterance: Sure. My last name is Johns. That's J O H N S. and my date of birth is April twenty-fourth, nineteen seventy-seven.

utterance: All right. Thank you so much for providing that information. Also need to ask you your security question. What is your mothers maiden name?

utterance: sure that's Murphy.

utterance: Thank you. And I need the account number that you're disputing on.

utterance: OK. Let me see here. Let me Let me go grab my checkbook. Hold on for one moment for me, Rose.

utterance: Sure, take your time.

utterance: Thanks.

utterance: OK. OK my checking account number is one one two, one zero zero zero five nine five.

utterance: Thank you so much. And I need to know the dollar amount that we're looking at for the relevant transaction.

utterance: Oh, right. The transaction was three hundred eleven dollars and eleven cents.

utterance: And the date of the transaction on my statement shows it as September fifth.

utterance: OK.

utterance: And I just want to jot this down here in the notes. You're disputing this because you don't recognize this transaction.

utterance: Right, exactly. I don't recognize the amount or the company that's listed.

utterance: Venron? I'm not sure what that is. I tried to look on my statement to see if it gave any more information or possibly a telephone number to or to contact the company and I didn't see anything so.

utterance: Since I didn't recognize it at all or the or the company, I just figured I'd call you guys to dispute it.

utterance: Sure I completely understand. I do have to ask you a few more questions hun before I move this over to the dispute department so that we can start this investigation .

utterance: Sure.

utterance: is there anyone else that has access to your account that could have possibly made this transaction?

utterance: no. No one else has access to my account at all.

utterance: And do you have any regular membership fees? Or subscription fees?

utterance: I do have a monthly charge with Apple. but it's only for ten dollars. Actually it's nine ninety-nine. And that. It it literally says Apple is the company. So I know when that comes out each time. and it's generally around the fifteenth of the month.

utterance: I believe.

utterance: All right. So I am just confirming everything. Just wanna make sure I have all the necessary information and I think I do. I do have to put you on a brief hold, Ms. Johns. I apologize, I need to go ahead and submit all this to the dispute department. They may need to speak with you. so bare with me just a few moments and I'll be right back.

utterance: Sure no problem. Thank you so much.

utterance: All right.

utterance: You're welcome.

utterance: OK Ms. Johns, I have sent this over to the dispute department. They don't need to speak with you. However, I do need to make sure I have the correct phone number and email on file for you. Because that's how they're gonna contact you once the investigation is complete.

utterance: Sure.

utterance: Oh OK great.

utterance: my telephone number is seven one seven nine nine three zero five eight five. And my email is my first initial and last name. It's K Johns seven seven seven at Gmail dot com.

utterance: Thank you so much Ms. Johns. I have sent a confirmation to your account letting you know that this is. The investigation is taking place now. That generally takes about three to five business days and they will be contacting you by email and also by phone. OK?

utterance: Oh OK, great.

utterance: All right. and then the next thing you needed me to help you with was to find a ATM , correct?

utterance: Yes, please. Yeah I need to find one within, I'm hoping, ten to twenty miles from home.

utterance: OK hun, I can do that for you. can you please tell me what the street address is I'm looking for?

utterance: A location next to, close to?

utterance: Sure. Yeah. My home address is forty-nine Holland Lane. And that's Philadelphia, Pennsylvania. One nine one zero one.

utterance: All right, thank you so much.

utterance: Bare with me just a few moments.

utterance: Oh OK, thanks.

utterance: OK Ms. Johns. I was able to find two locations that are within the vicinity that you needed.

utterance: OK.

utterance: All right. So we've got one at two three oh one Grays Ferry Avenue the hours there are nine a.m. to five p.m. Monday through Friday. On Saturday it's nine a.m. to twelve p.m.. And it's closed on Sunday.

utterance: And then, the second location is six two one South Forth Avenue. and that location is actually twenty-four hours.

utterance: OK.

utterance: Oh wow, great.

utterance: Also the withdrawal limit on both of those ATMs is five hundred dollars a day.

utterance: Oh OK perfect. Thank you so much for your help I really appreciate it.

utterance: You're very welcome. Was there anything else that I could help you with today?

utterance: no I think that takes care of everything. Thanks so much again, I appreciate it.

utterance: You are very welcome, Ms. Johns. You have a wonderful rest of your day ma'am.

utterance: You too hun. Bye bye.

utterance: Thank you.

utterance: Buh Bye.


utterance: Hello and thank you for calling Intellibank this is Cathy, how may I help you?

utterance: Hi this is Laura Winters, I called a few days ago about paying bills from my account but there seems to be a problem doing that, so I'm calling back to figure it out.

utterance: Oh I'm so sorry to hear that I will go ahead and take a look at your account and see if I can figure out what's going on. What is your account number please?

utterance: Four one two five four seven two three zero.

utterance: Excellent, thank you so much Miss Winters and before we do discuss your account in detail I do need to ask for your security question. Who was your first grade teacher?

utterance: Mr Morrison.

utterance: Thank you so much Miss Winters. So I do see here it looks like you only have a savings account with us unfortunately you are not able to pay bills out of a savings account you would need to establish a checking in order to pay bills.

utterance: Oh yes that's right, that's what they were saying the other day I knew it was something.

utterance: So would you like to establish a checking account with us today then Miss Winters?

utterance: yes but I first have a few questions about it I think that there was interest on the checking account is that right?

utterance: Yes there is and in fact right now is an excellent time to be asking about a checking account because we do have a six month promotion currently the first five hundred dollars in your savings account will earn a higher interest rate of zero point five per cent after which it will then be at our regular checking rate which is zero point zero one per cent.

utterance: Oh great OK thank you that's very helpful. So how do I start my set up my checking account how do I get started with that?

utterance: I will just need to verify information from you so if you don't mind now I'll just need to ask you a few questions. If you could please verify for me again your first and last name.

utterance: Laura Winters.

utterance: Thank you so much and if I could also have you verify your date of birth for me please.

utterance: April fifth, nineteen fifty-five.

utterance: Thank you and if I could also please have your full social security number please.

utterance: OK it's three seven eight three nine eight five seven seven. Yes that's right eight five seven seven.

utterance: Excellent thank you and if I could also have you verify your address please?

utterance: Nine eight seven South Pappa Drive that's with two P's. Pueblo Colorado eight one zero one three.

utterance: Wonderful and if I could also have you verify your phone number on file please?

utterance: It's seven one nine two one five two six nine nine.

utterance: Alrighty, thank you so much So, now that we are adding a checking account we will need to add an additional security question to your account we do have a couple of different options that you can select from such as what street did you grow up on or what was the name of your first pet, do either of these options interest you?

utterance: I like what street did I grow up on.

utterance: Excellent and what would the answer to that question be for you?

utterance: Saint Johnson Street.

utterance: Alrighty so that is all of the information that I needed to establish that checking account give me a moment and I'll input that into my system here.

utterance: OK this helps a lot. So, this is improving my day a lot how's your day going?

utterance: Oh that's very good to hear my day is wonderful so far. How is your day?

utterance: Oh it was pretty good only it's been a long busy day and so I've been scrubbing cupboards and my back kinda hurts but other than that and that I needed to pay some bills and now I think I'm gonna be able to do that so I'm I think my day is getting better and better and we get along.

utterance: Well I'm very glad to hear that we can help make your day better. All righty so, I was able to get everything input into the system would you like any assistance with establishing online banking with us?

utterance: maybe I'll do it a different time right now I'm I'm just happy to have the checking account.

utterance: Excellent well thank you so much and thank you for your interest in banking with us I'm so happy that we were able to add some additional help to your life. it's there anything else that I'm able to help you with today, Ms. Winters?

utterance: no thank you I think I'm all set thank you so much.

utterance: Alrighty thank you so much for calling Intellibank and you have a wonderful rest of your day.


utterance: Hi this is Olivia Reynolds from Intellibank. How can I help you?

utterance: Hi this is Bren Johnson I have a a checking account with y'all also savings account but I'm talking calling the savings the checking account. I have lost my debit card. I was I am hiking with my family. We're out in New Mexico. just notice like I had set up with y'all that I'd be out of the home state for a week but I'm hiking in New Mexico and I know it's I lost it, it wouldn't of should've of been stolen I I've been we been camping haven't been around enough people I haven't used it for the gas or anything so yeah I I lost it somewhere out here there there's no way I'm finding it.

utterance: All right so would you like to report it lost and get that canceled, I can also issue you a new one.

utterance: Yes definitely definitely please please do that I yeah so I don't have the account number I I can give you. I can already give you my driver's license number.

utterance: All right. first could I please get your name and date of birth.

utterance: Yeah yeah sorry once again once again name Bren Johnson my date of birth January second nineteen ninety-seven.

utterance: All right could I get your drivers license number please.

utterance: Yes yes it's one two nine eight six seven four four two.

utterance: All right and what is your mothers maiden name.

utterance: Her her maiden name is Like.

utterance: All right and could I get your credit card number please.

utterance: I I don't have that memorized I it's lost and I do not have it memorized, I can go ahead I do have the account number written down I can go ahead and give you that. the account number is gonna be is two two seven one three five eight five three and yeah.

utterance: yeah lost lost it hiking it's me and my and my folks I'm here with two cousins and my parents and my uncle Ed and sorry I you you don't really need that I'm gonna give you my address.

utterance: it is it's gonna be five thirteen Washington Drive Magnolia Mississippi.

utterance: All right and what was the date you of lost when when when when did you lose your card?

utterance: We got here yesterday so it could've been yesterday it could've been today, so I'm gonna say a between ya ya know September twenty-six September twenty-seven it was either yesterday or today.

utterance: All right and what was your the most recent transaction on that card.

utterance: Most recent transaction would've been three days ago I got I got snacks at the at the hotel in Texas and I know I had it with me when we left. I know I had it with me before we set out hiking and camping so I know it was lost here in the wilderness , I'll just wait for a for a for a groundhog to bring it back to me.

utterance: All right and so I've canceled your card and I'm sending you a new one what's the address you'd like this new card sent to again please?

utterance: Did I give it to you?

utterance: Yeah didn't I give you the address.

utterance: You did but I I didn't put it into the computer. I'm sorry could you please tell me your address again.

utterance: Yeah yeah it's no problem it gonna be five thirteen Washington Avenue. Magnolia Mississippi.

utterance: All right.

utterance: Did you get that then?

utterance: yes sir.

utterance: OK OK good.

utterance: your you will receive your new card in two to three weeks. and you can activate it using our the Intellibank website is there anything else I can do for you today?

utterance: It's y'all y'all canceling the canceling sorry y'all are canceling the one I lost right because someone might find someone might find it.

utterance: Yes sir that that your card has been canceled and I'm sending you a new one now.

utterance: Is it going to if have the same is it going to be the same card number and everything or.

utterance: No is there's there's going to be a new number on there.

utterance: right that's that's obvious right makes sense sorry yeah I that's all I that's all need today. Thank you. It's a lot thank you for helping me through that.

utterance: All right have a good day.

utterance: You too thank you.


utterance: OK.

utterance: Thank you for calling Intellibank. This is Pat speaking, who do I have the pleasure of speaking with?

utterance: Claire Smith.

utterance: Hi Ms. Smith, what can I do for you today?

utterance: I need to move my money.

utterance: OK. when you say move your money. Do you mean you need to move it from savings to checking, checking to savings?

utterance: Oh. I need to move it to a different bank.

utterance: So you need to close your account.

utterance: Yes.

utterance: OK, and lemme just get some information to make sure that you are who you say you are, so we don't send your money to somebody else.

utterance: That'd be awful.

utterance: That would be awful. And what's your date of birth Ms. Smith?

utterance: it is March fifteenth nineteen seventy-four.

utterance: OK, and what's the account number that that you wanna close?

utterance: Unfortunately I can't find my check book. So I don't I don't have it.

utterance: OK. do you have your ID that you opened your account with?

utterance: Yes.

utterance: And what state is that?

utterance: Alabama.

utterance: And the number?

utterance: my license number it is four five three seven five six four.

utterance: OK, and what is your high school mascot?

utterance: it's a tiger.

utterance: All right. And I'm showing the account number is one five eight four five six two four three. Does that sound about right?

utterance: I'm not sure, but I think I have I have a savings as well.

utterance: You do.

utterance: I I need to close both of those.

utterance: OK. And may I ask why you're closing the accounts?

utterance: Oh.

utterance: We hate to see you go as a customer is there something that we can improve on?

utterance: It's the fees I thought that. So, a couple months ago I went way into the negative because I guess there's a feature for overdraft protection that I didn't realize came standard, and I wanted my debit card to function as a debt card, and so it ran a bunch of internet purchases that should've been declined through. Luckily, I have a sugar daddy, and he He gave me five thousand dollars to to cover the overages but in the mean time well we thought we'd just go ahead and and move to financial institution that doesn't go ahead and put overdraft protection on without telling me so.

utterance: OK, well I can decline the overdraft protection on here, where you won't be charged those fees anymore. Could we keep your business if I if I were to implement that for you.

utterance: Yeah, but are you gonna give me all that money back on the fees?

utterance: Unfortunately.

utterance: Unfortunately Ms. Smith once the fees are taken out there's no way to put them back in.

utterance: No, go ahead just shut it down, close it all out.

utterance: Well I'm sorry to see you go. what's the name of the bank that we're gonna transfer the money to?

utterance: Third Federal Bank.

utterance: OK. And what is the account number?

utterance: Account number. Oh, hold on just a second I need to I Daddy put it on a little card for me in my wallet. Oh, here it is account number seven five three four six nine zero zero four.

utterance: And the routing number?

utterance: let's see here it is two four five.

utterance: Nine eight four six seven three.

utterance: All right, now showing your checking has a balance of one dollar and twenty-two cents and your savings has a balance of fifty-four cents so we will be transferring those over.

utterance: Perfect. Thank you so much. Are you sure that balance is right?

utterance: To your new bank.

utterance: Yes ma'am I'm showing that there were six purchases at three A M this morning on Amazon.

utterance: Yeah, I couldn't sleep.

utterance: So the money for that was already taken out and that left the balance of the one dollar and twenty-two cents on your checking.

utterance: OK, yeah absolutely I remember making those purchases yeah go ahead.

utterance: All right we have I've sent that over to your new account, and would you like to learn more information about our credit cards?

utterance: Daddy said I couldn't have a credit card anymore, cause I spend too much money.

utterance: All right well Ms. Smith is there anything else that I can assist you with?

utterance: no thank you Pat you've done wonderful today.

utterance: All right well we appreciate your business and hope to earn it back soon.

utterance: All right, thank you.

utterance: Thank you, have a good day. Bye bye.

utterance: Bye.


utterance: Hello, and thank you for calling Intellibank. You've reached Mark, how can I help you today?

utterance: Hi, Mark. My name's Judy. I wanted to know which is the exact form I can open a new account?

utterance: OK. Julie, I can help you with that. let me just first get your first and last name, please.

utterance: Yeah, sure. It's Julie Harris.

utterance: Perfect, and your date of birth?

utterance: Yeah, it's July thirteen nineteen ninety-eight.

utterance: Very good, thank you very much. now we have a lot of different types of accounts. I can suggest that you open a checking account, if you would prefer to have access to your money quickly. Or if you are looking for something to save long term and incur interest, then I could offer you the savings account.

utterance: Well, I I already have a savings account, so I would like to open a checking account.

utterance: OK. I can help you with that. I would also advise you that the fee for having a checking account open is twelve ninety-nine a month, unless you maintain a daily balance of over twenty thousand dollars inside the account. In which case, the fee would be waived. Is that OK with you?

utterance: Well, that's kind of expensive, but, OK.

utterance: Sure.

utterance: All right thank you, Julie. Now could I, would you like to open account today, with us?

utterance: Yeah. Can I do it now?

utterance: Yeah, I can help you with that. And just go ahead and give me your social security number, please.

utterance: Yeah, it's three two five six five eight seven four five.

utterance: Perfect, thank you very much.

utterance: And it looks like you've set up a security question with us. what is the name of your first pet?

utterance: I think the name was Fido.

utterance: Fido, that's correct. OK. now give me one second here as I go ahead and pull up this information.

utterance: Sure. What crazy weather, right? It seems like we have been in winter for three months already.

utterance: And it's only have been like month.

utterance: Oh yes, I agree. I prefer the summer, myself.

utterance: That's great, yeah. I prefer I also prefer summer, but, the spring is such a nice time. I can't wait for it.

utterance: oh yes, I do appreciate the spring rains when they first start to come.

utterance: I'm I was raised in Canada so I am used to the cold.

utterance: Oh I can imagine that!

utterance: Such a good weather there.

utterance: All right. Well, Julie, thank you for waiting as I pull up this information. I could also suggest here for online banking. Because from your comfort of your own home, you can actually set up online banking so that you can online pull up all this information. And even open accounts on by yourself. Would you have any more interest in that?

utterance: Yeah, sure. Just give me all that information and I write everything down.

utterance: OK. If you go to our website, WWW dot Intellibank dot com, you'll find a portal in which you can sign up using all the information that you already have. That's your account number, and name, date of birth and other questions. You should be able to set up online banking by yourself there.

utterance: Great, that's awesome then.

utterance: I will also like to transfer the money from my savings account into my new checking account.

utterance: OK, perfect. I just finished setting up your checkings account here.

utterance: and could you give me the account number of your savings account, please?

utterance: Yeah. Let me look for it for a moment, please.

utterance: OK. No problem.

utterance: OK. It's four two one five one two five two.

utterance: All right. Perfect, and how much money would you like to transfer in there? Looks like you have a total available balance of six hundred and fifty-two dollars and forty cents.

utterance: Well, is it possible for me to transfer everything?

utterance: Yes, I could do that. No problem. I'll go ahead and get that started right now.

utterance: And, is there anything else that I could do for you, Julie, while I have you here on the phone?

utterance: No, I think that's everything.

utterance: OK. Perfect. It looks like we just finished up with all this, and thank you for giving me the pleasure with helping you today.

utterance: And, if you have any other problems, feel free to just call us back.

utterance: And my name, again, is Mark, and it's been a pleasure.

utterance: Thank you, Mark. Bye.

utterance: Thank you, Julie. Have a good day.


utterance: Hi. Thanks for calling Intellibank. This is Susan. How may I help you?

utterance: Hi Susan. How are you?

utterance: Good and how are you?

utterance: I I'm doing great. Hey, I wonder if you can help me. I need to update my phone number cuz I missed a call the other day. I have a new phone number.

utterance: OK. I can help you with that. And who am I speaking with?

utterance: My name is Todd Nickerson.

utterance: OK Todd. let me just verify some information for you. What is your date of birth?

utterance: I was born eight twenty-one nineteen sixty-nine.

utterance: OK and what is your bank account?

utterance: Oh, hold on a sec. It's All right, ready?

utterance: Yep, ye~. This is an Intellibank account I'm assuming?

utterance: Yeah. Yep, yep, yep, yep. Four one nine six one three five zero two.

utterance: OK.

utterance: Great. OK and what is the information that you wanna update today? Your phone number?

utterance: My phone number. Yeah.

utterance: OK. Current phone number that I have ends with four one one two and that phone number you wanted to change. Is that correct?

utterance: Yeah.

utterance: Yeah.

utterance: I wanted. that's right.

utterance: OK, what is the new number you want.

utterance: OK.

utterance: Same area code. Nine one nine two three six zero four one eight.

utterance: Great and OK while I have you on the phone, we need to set up a security question so we can verify your identity next time that you have any any call to make.

utterance: Oh, OK.

utterance: OK. The number isn't good enough. All right, that's fine.

utterance: Now, I. A couple of questions you can choose from. Your mother's maiden name, your pet's your first pet's name, your first street you were living on.

utterance: No.

utterance: My mother's maiden name name is good.

utterance: OK and we'll put that down. What is her maiden name?

utterance: Mary Eldredge.

utterance: OK and E L D R?

utterance: E. R E D G E.

utterance: E R D G E. OK. Great. All right. Now is there anything else today?

utterance: Yeah.

utterance: You know what? I I needed to transfer some money some I don't some money from one of my accounts to another one of my accounts in all in Intelligent Bank.

utterance: OK. So you want to do a wire transfer.

utterance: Intelligent Bank.

utterance: Oh, it's you mean Intellibank?

utterance: Oh see. Yeah I'm I'm sorry about that. Yeah.

utterance: Intellibank.

utterance: OK. What . I need some information here. What is your account number that you want the money to go to. The receiving bank.

utterance: Oh, OK. It's it's nine one zero eight four two five zero three.

utterance: OK. That's nine one zero eight four two five zero three.

utterance: Yeah.

utterance: And that's the Intellibank account that you want to receive the money.

utterance: Yep. Yep, yep.

utterance: OK and what is the account number that the money is coming out of.

utterance: OK. That's also my account and it's four one nine six one three five zero two.

utterance: OK. That . Let me repeat that back. Four one nine six one three five zero two.

utterance: Yes. That's correct.

utterance: And.

utterance: If you hold on just a second, I'll give you a balance on that account.

utterance: Oh OK, thanks.

utterance: OK, I see here that that account has fourteen thousand three hundred and twenty-two dollars.

utterance: Perfect. Perfect. And I wanna move two thousand of it over to that other account.

utterance: OK and so two thousand from this account to the two five zero three account.

utterance: That's that's right.

utterance: OK. hold on. That will. There will be a ten dollar wire transfer fee but since actually since it's your both of them are Intellibanks there'll be no that fee is waived

utterance: Oh.

utterance: Great.

utterance: appreciate that.

utterance: OK, hold on just a second while I set this up.

utterance: All righty. So are are you in Raleigh?

utterance: no I'm not. I I'm we service the Raleigh area.

utterance: Oh, OK. It's busy today?

utterance: It's an average day today. Busy, but not too busy. And how is the weather where you are?

utterance: Well I'm in Raleigh. It's great! It's great. It's in the eighties and it's exactly why I moved here.

utterance: Great. OK. I see that this transfer is processing now. And you should be get~. The transfer should take place within two hours and I'll need your email address. I have an email address here and I wanna confirm that it's correct. I have Todd Nickerson at Gmail dot com. Is that the correct?

utterance: Oh, great.

utterance: OK.

utterance: Yup, that's my email.

utterance: OK. You will get a notification on your email when the transfer has processed and it should take about two hours. If you have any problem, you can always call back and speak to whoever service whoever answers the phone. Did did I answer all your questions?

utterance: Yeah, I think we're all set. I really appreciate you helping me.

utterance: OK and there's nothing else I can help you with right now?

utterance: No, that's it.

utterance: OK, great Todd. Well, thank you for calling Intellibank and I'll speak to you another time. Thanks.

utterance: OK. Bye bye.

utterance: Bye bye.