utterance: Thanks for calling Intellibank, this is Gerry. How may I help you?

utterance: Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.

utterance: Be glad to help you with that Ms. Richards. And you said that you are wanting to dispute a wire transaction?

utterance: Yes. And I'd also like to do another wire transaction to the right account.

utterance: OK so you wanna go ahead and send another wire to the right account?

utterance: Yes.

utterance: OK, well I'll be glad to help you Ms. Richards. I just need to verify some of your account information. If you would, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: And what is your phone number?

utterance: It is six seven eight two zero two four two five three.

utterance: Thanks Ms. Richards, and also what is your home address?

utterance: It is three six eight eight Layman Court, Smyrna, Georgia, three zero zero eight zero.

utterance: And for security purposes what is your date what is your mother's maiden name?

utterance: Sanchez.

utterance: Sanchez. OK thank you Ms. Richards, I'll be glad to assist you with your concerns regarding, disputing your wire transfer as well as you wanna send a new wire transfer. If you would just let me know, what is your account number?

utterance: Well I don't have that my account number.

utterance: OK, well regrettably Ms. Richards we need your account number just for security purposes to ensure that you know when you are disputing a transaction we need to know what the account is that you are disputing.

utterance: Well I need this now, what can I do?

utterance: I completely understand your concern, and again unfortunately I wouldn't be able to assist you with a wire transfer today. However, an option that you might have, at Intellibank we do offer the option of going online. Are you familiar with our online banking?

utterance: Yes.

utterance: OK, terrific. Well if you are familiar you can just go to our online banking, which is at our website, and right from the online banking you can from there send your request for disputing a transaction as well as send a wire from there, but because you're not having your account number to provide to me here over the phone just for security reasons, we'd be unable to assist you on the phone here today.

utterance: OK well I understand that. I will go online and see if I can do that, it seems pretty user friendly.

utterance: we try to make it user friendly Ms. Richards.

utterance: OK, well good.

utterance: Well I'll try to do that and if I have any issues I'll call back.

utterance: I again apologize for the fact that we weren't able to assist you today, but here's the good news Ms. Richards. you know if you are able to get online you will be able to handle it yourself, and I know that you seem like a a terrific person and a smart woman who's able to get this handled yourself, although I would have been happy to have done it here over the phone.

utterance: Well thank you very much for that. I hope I can get that done and I appreciate your help.

utterance: Thank you, and again is there anything else I can help you with today?

utterance: No, that's it.

utterance: Terrific, thank you again. And again if you do have any other further questions you can always go by or stop by one of our branches and they may be able to pull up your account information. As well if you may be out and about, you can stop by a local branch as well.

utterance: I certainly will look into that too.

utterance: Thank you Ms. Richards.

utterance: You're welcome.

utterance: You have a great day and thanks for calling Intellibank.

utterance: thank you too. Bye bye, bye bye.


speaker_role: Agent

utterance: Hello and thank you for calling Intellibank. How can I help you today?

speaker_role: Customer

utterance: thank you, ma'am. Is this a real person?

utterance: Yes, I am.

utterance: Not.

utterance: Not automated. OK.

utterance: Yes, sir.

utterance: That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.

utterance: It's my son has an account here and he's graduating college so I just want to put some money in his bank for his graduation present .

utterance: So Pretty much all I need to do today. I might have a few other questions about some other things, but. Take it as it goes.

utterance: OK, yes sir.

utterance: OK. OK.

utterance: We can definitely help you with that today. That's not a problem. OK, I'm gonna have to ask you some questions to verify your identity and your accounts OK. Can you give me your first name and your last name please.

utterance: It's Neil Jared Teal.

utterance: Thank you for that. And your date of birth?

utterance: Six ten nineteen seventy-three.

utterance: OK, could I have your social?

utterance: Hold on just a minute. Just a second. I know I don't remember. Shame I should know my social. Hold on a second.

utterance: Yes sir, you're fine.

utterance: Hey, Fifi grab the. Grab. Grab. Grab my wallet.

utterance: All right. Cool. Hey thank you honey. I appreciate it.

utterance: I'm sorry. social. Two three seven zero zero five five five five.

utterance: Yes sir.

utterance: OK. Thank you very much for that .

utterance: And when you set up your account there's an authenticating PIN number. Can you. It's four digits. Can you relay that to me please?

utterance: Eight eight six two.

utterance: OK. Thank you very much. And there was a security question as well that's giving that. That we have on the account for security. And could you verify your answer for that.

utterance: The. The what account?

utterance: On. On this. On this account we have have a security question if you're able to. Uh-huh. And it's your favorite pet.

utterance: Oh, oh, oh. Yeah, yeah, yeah. OK, OK, OK.

utterance: My favorite pet?

utterance: Mhm.

utterance: We called him Sushi.

utterance: Great. Thank you for that. OK And so you're wanting to do an internal transfer from one account to the other?

utterance: Yes. Send it to my son's account. We he has an account here as well.

utterance: OK. I'm gonna ask you for your account number that you want to take the withdrawal from.

utterance: OK. Yeah, we didn't know what to get him for his for his graduation present. So I'll just well heck let's just get put a thousand dollars in his account. do whatever he wants with it. Better not party on it. beer. College students, you know how they are.

utterance: Right, I understand. Totally.

utterance: Oh, yeah. Yep. College kids are different, that's for sure.

utterance: Yeah, it's WVU and they drink like fish up there. Every time I've been there. It's crazy up there.

utterance: Yes.

utterance: Sir. OK. Can you verify the the checking account number for me please on that account. For the withdrawal, yes.

utterance: mine?

utterance: OK. On mine it's eight oh six one one one two one three.

utterance: Uh-huh

utterance: Uh-huh

utterance: Mhm

utterance: Thank you very much for that. OK, and the I would like for you to verify the deposit number for the redeposit account.

utterance: Mm, no problem. No problem.

utterance: my son's account?

utterance: Yes.

utterance: OK. His is eight oh one.

utterance: Mhm.

utterance: Three two three five eight six.

utterance: OK. Thank you very much for that. And I'm gonna verify the funds in the account. looks like you have right now that's being transferred six thousand dollars. Is that correct?

utterance: Not a problem.

utterance: Yeah, six thousand and some odd change. Like six thousand one one two or something Hmm. Yeah. It's about one twenty two? OK. OK. OK. OK.

utterance: OK.

utterance: Mkay. Yes. Six thousand and twelve cents.

utterance: Yes. And let's see and the the this internal transaction will happen by tomorrow at noon. So you can expect the funds will be in there roughly after twelve thirty to be exact. So you can look for that to happen around that time of day and I wanted to tell you a little bit about our online banking. If you're interested or if you've never done that before. The online banking is really nice because you can handle a lot of things on your own that you could handle at the bank so what you want to do is go in. Go online at Intellibank dot com and put in all your information and you can check your account balances twenty-four hours a day. You can find local ATMs. You can find different places that that are banks in your area. And you can also do checkless depositing. And how that works is you take a picture of your check and send it through the interface system of the of the app and it it deposits your money for you.

utterance: OK.

utterance: OK.

utterance: Oh, OK. Cool. Cool.

utterance: Take a picture of my what?

utterance: Of your. Of your check. Yes sir. And it makes things a lot easier if you can't make it to the bank or you just would rather do it an easier way. It's really interesting. And it it really saves time.

utterance: Oh, OK.

utterance: Yeah, because we live we live pretty far out so that'll be that would make it a lot easier.

utterance: Yeah, we work so much it's hard to get to the bank.

utterance: your hours, I mean by the. By the time I go to work and come home you guys are already closed. Yeah, it hadn't opened yet and then it closed by the time I get off of work .

utterance: Yes, sir. That

utterance: That can be a problem for for a lot of people so yes that that kind of alleviates everything when you have an easier way to handle you deposits and your banking. OK. Is there anything I can else I can help you with here today?

utterance: Well. Oh, yeah. And it's a thousand dollars I'm putting in there. Do you remember. Did I say that?

utterance: Oh, yes. OK, sir.

utterance: OK.

utterance: I remember saying I was going to put a thousand dollars in. I just wanted to make sure. Sure.

utterance: Sure I said it to you. cuz yeah cuz I was saying we didn't know what to get him and to get him some money. You know, not spend it on beer and all that stuff.

utterance: OK.

utterance: So it it came to it came to six.

utterance: Thousand dollars and twelve cents so did you just want me to just take thousand out and transfer that.

utterance: Yeah, transfer

utterance: The thousand to his account, right.

utterance: OK.

utterance: OK.

utterance: I'm sorry, I just.

utterance: That's quite all right, sir.

utterance: Been a long.

utterance: Day.

utterance: Not not a problem. I will go back and make those corrections.

utterance: Hit a deer.

utterance: Hit a deer this afternoon.

utterance: Oh, no.

utterance: It was the biggest deer I've ever seen in my life.

utterance: Oh, my.

utterance: It had like ten points on it and it was an old buck. He was an old grandpa so old bucks old deer don't taste as well. Meat's not as good. You want one two year old deer to.

utterance: Oh, I I I am sorry to hear that sir.

utterance: Well, thank you. Thank you so much for for being a loyal customer and if there's nothing else I can help you with today then I will talk to you soon. Thank thank you very much. Goodbye.

utterance: OK.

utterance: I appreciate ma'am.

utterance: Yep.

utterance: Bye.


utterance: Thank you for calling Intellibank, My name is Angela, how can I help you today?

utterance: Yes, I have a problem with my account.

utterance: All right, sir. Before I complete your request, I need to ask you a few questions to verify your account information.

utterance: OK.

utterance: Can I have your first and last name?

utterance: My first My name is Tim Bailey. Sorry about that.

utterance: Alright Tim Bailey. Is that the A I L E Y.

utterance: Yes.

utterance: Alright, Mr. Bailey, what is the date, what is your date of birth?

utterance: nine eight one nine seven four.

utterance: OK, your date of birth is nine eight nineteen seventy-four?

utterance: Yes.

utterance: And could I have your driver's license number please?

utterance: My driver's license number is six one nine five two four nine six four.

utterance: Alright. To verify your driver's license is six one nine five two four nine six four.

utterance: Yes.

utterance: Could you tell me the last four digits of your social security number for security purposes?

utterance: Yes ma'am. seven zero three eight.

utterance: Seven zero three eight?

utterance: Yes.

utterance: Alright sir, and you said you were having a problem with one of your accounts? Is that a checking or savings account?

utterance: It's a checking.

utterance: All right, could you give me that account number please?

utterance: Yes. Five one four three three six seven zero seven one.

utterance: All right you gave me account number one five one four three three six seven zero seven one.

utterance: Yes.

utterance: Alright, sir what seems to be the problem with this account?

utterance: Well I got my account statement and I don't recognize the transaction.

utterance: All right. Well, let me get a little information about that transaction that you're having questions about. Do you have the transaction date?

utterance: Yes my transaction date is eight nineteen two thousand twenty-one.

utterance: Alright so it was on the nineteenth of August.

utterance: Yes.

utterance: could you tell me the dollar amount of that transaction?

utterance: I sure can. It was two hundred and seventy-five dollars.

utterance: Two hundred and seventy-five dollars?

utterance: Yes.

utterance: Alright, sir and you're saying that there's an issue with this transaction? You you don't recognize the transaction?

utterance: Yeah, I don't recognize the trans I don't I don't recognize it.

utterance: Do you not recognize the company? Perhaps was it membership or anything like that that you might have signed up for? With a different company?

utterance: No.

utterance: No, OK. does anyone else have access to your account? They could they have made this transaction?

utterance: no, no one has access to my account.

utterance: OK so did you contact this business? It looks like Telly Network?

utterance: I contact I contact the business Yeah I contact them but

utterance: But you still didn't recognize?

utterance: I didn't recognize it.

utterance: OK.

utterance: I said.

utterance: OK sir well we can dispute this transaction for you but I need to get a you already told me the reason for this dispute. You said you do not recognize.

utterance: Yes.

utterance: This transaction.

utterance: Yes.

utterance: Alright let me write this down for you.

utterance: OK.

utterance: OK I'm going to go ahead and file a dispute for you for that transaction I have escalated this transaction it's going to be set up with our fraud department, they're going to look into it for you. It can take anywhere from one to ten business days to complete this investigation.

utterance: OK OK. Alright. So, what's taking so long with it? What's taking so long?

utterance: Oh, well sir it usually takes a while for them to actually contact the company and make sure that they actually give you the information and go back and forth. Sometimes they dispute with us that you did this transaction. So we'll have to actually verify where this transaction came from.

utterance: OK.

utterance: So do you got the right, I mean, so so are you helping me with it?

utterance: Yes, sir.

utterance: OK.

utterance: Alright. And once we get done with the dispute, sir, we'll notify you in writing of the results of the investigation. It could take a little bit of time. It could take additional time. If it does we'll also notify you of that. In the meantime, we've put a hold on the transaction and we've sent a notification to the charging party, and I'm going to give you a confirmation number for this transaction. So, if you have any questions you can just call us back. and give us that confirmation number, and anyone would be able to help you. with additional information. Are you ready to take down this confirmation number?

utterance: Yes and one more question, how long will that take?

utterance: It could take anywhere from one to ten business days.

utterance: OK.

utterance: I do apologize, sir.

utterance: it's all right.

utterance: OK that confirmation number is five one nine six three two five nine seven zero zero zero.

utterance: That's a lot of zeros. Let me say it again, so I can get it right.

utterance: OK.

utterance: Five one nine six three two five nine seven zero zero zero.

utterance: Yes sir, that is correct.

utterance: OK.

utterance: Is there anything else I can do for you today sir?

utterance: All right, that's gone have to be it

utterance: Alright, thank you very much Mr. Bailey for your time and patience we'll try our best to make sure this is resolved for you. Again, my name is Angela and I hope you enjoy the rest of your day.

utterance: Thank you.


utterance: Thanks for calling Intellibank. This is Gerry. How can I help you?

utterance: Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.

utterance: sorry to hear that, Miss Richards. I think we'll glad to be able to help you today with that.

utterance: if I could just ask Ms. Richards what is the address for your card?

utterance: OK the address is three six eight eight Layman Court Smyrna Georgia three zero zero eight zero.

utterance: OK and just for security purposes Miss Richards what is your account number?

utterance: OK I do have that. It is four four seven nine six five three two seven four four six three nine two six.

utterance: OK Miss Richards I have that and if you could do you recall when the card was lost or stolen?

utterance: Yes it was stolen Tuesday at I think it was October the twelfth.

utterance: OK October the twelfth you believe?

utterance: Yes.

utterance: OK and do you recall where you may have used that last at or?

utterance: Yes, it was at Walmart.

utterance: OK it was at Walmart on October the twelfth?

utterance: Yes.

utterance: OK and Miss Richards if I could let me help you with this question again just for security purposes. what is your email address?

utterance: OK my email is B L Z C three.

utterance: P eight nine at mail dot net.

utterance: OK and what is your phone number?

utterance: My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.

utterance: Absolutely. Glad to help you with that, Miss Richards and your home phone number that you'd like to add to the account if I may ask is?

utterance: It is six seven eight two zero seven three zero zero eight.

utterance: Six seven eight.

utterance: Two zero seven.

utterance: Three zero zero eight?

utterance: Correct.

utterance: OK terrific.

utterance: I have gone ahead and updated that for you, Miss Richards.

utterance: Thank you.

utterance: And how's the weather there?

utterance: Oh! The weather's beautiful today. You know it's it was raining yesterday so it's terrific to have some sunlight out today. Wouldn't you agree Ms. Richards?

utterance: I totally agree. I love the sunshine.

utterance: indeed, indeed. It's never any complaints from me about the sun.

utterance: Me either.

utterance: Now Miss Richards, just so that you know I've gone ahead and processed your request and canceled the card for you at your request.

utterance: OK.

utterance: And just so that you know we have gone ahead if you'd like we can send you a new one.

utterance: Please, if you would.

utterance: OK. we'll get that out to you within the next seven to ten business days and just so that you know are you aware of how you can activate the card once you receive it?

utterance: Could you give me that information?

utterance: Sure. Sure. it's real simple you have a couple of options and you can one just give us a call it'll be a phone number on the back of the card or you can call the same number you called here today to activate it or you can go online to via online banking with us to activate the card there in the account.

utterance: OK. Thank you.

utterance: And can you tell me the balance in my savings account?

utterance: Sure. Sure. Let me pull that up for you Miss Richards. the account ending in two seven three nine?

utterance: Right.

utterance: OK yes I see this here for you Miss Richards. Your account balance that I'm seeing here is twelve thousand six hundred and fifteen dollars and seventy-two cents.

utterance: OK. Very good.

utterance: twelve thousand six hundred and fifteen dollars.

utterance: And seventy-two cents is what I'm seeing.

utterance: Great! Alright. Thank you so much.

utterance: Terrific! And let me just ask you Miss Richards is there something else that I can assist you with?

utterance: no I think you've done a great job of that. I have gotten all of my questions answered. When can I get my card exactly again?

utterance: yes. Just so that you know you can get your card again that'll be processed and sent out because I have gone ahead and canceled at your request within seven to ten business days you'll receive that at the mailing address that you provided earlier.

utterance: OK, thank you.

utterance: Thank you!

utterance: You have a great day.

utterance: You too.

utterance: Thanks for calling Intellibank.

utterance: Thanks!


utterance: Good afternoon. Intellibank. How may I help you?

utterance: Yeah, I just moved into the area and I'm looking for a local branch cuz I need to find my balance for my account.

utterance: OK, no problem. I can help you with that. do you want to give me your address so that I we can find which one is closest or would you just like both locations?

utterance: yeah I'll give you my account so I can see what's closer to me.

utterance: Your address?

utterance: Yes.

utterance: OK, what is your address, please?

utterance: It is five two one North Orange Street.

utterance: OK. It looks here like location on the our branches is on the corner of five sixty-two West Martin King Luther Junior Boulevard and seventy-ninth Street will be the perfect one for you. it's less than a mile from your house.

utterance: Is that a busy one or is that all kind of offices out the way.

utterance: It gets it can get busy but it's usually not very busy.

utterance: Do do they have ATMs there?

utterance: Yes, they do. Their hours of operation are Monday through Thursday, nine to five and Fridays, nine to seven. And Saturdays were open nine to twelve there.

utterance: Can I can you give me my checking account please?

utterance: Your checking account?

utterance: Yes, balance.

utterance: OK, no problem. I just need your name.

utterance: It is John Smith.

utterance: OK, Mr. Smith. I also need to know your date of birth.

utterance: It is two twelve eighty-six.

utterance: OK. And I need your account number, if you have it with you or a state ID or last four digits of your social security number.

utterance: I have all that. my account is six four five eight two three, I mean, I'm sorry, zero zero three forty-one, no, I mean, sorry, forty.

utterance: Let me make that that was the account number is correct. Six four five?

utterance: Yes.

utterance: Eight two zero zero three, dash four zero?

utterance: Yes, yes, that's it.

utterance: And that's checking or or savings?

utterance: That is checking.

utterance: OK. Your account balance is three hundred dollars and forty-six cents.

utterance: OK. can I have my savings too?

utterance: Sure, what is that account number please?

utterance: Actually, n~

utterance: Never mind. I'm sorry. I don't need it.

utterance: Are you sure?

utterance: yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.

utterance: Sure, what is your credit card number, sir?

utterance: It is four seven one six, one zero seven three seven, six eight three seven five eight three.

utterance: OK. Four seven one six one zero one seven three seven six eight three seven five eight three? Is that?

utterance: can you please repeat that? I I didn't I think you got it. I might've said it wrong.

utterance: Four seven one, six one zero seven three seven six eight three seven five eight three.

utterance: Yes, I'm sorry. You were correct.

utterance: Good. That looks like it's our platinum card?

utterance: Yes.

utterance: Your account balance is at one thousand dollars and sixty-four cents. Is there something else you would like to help with today?

utterance: you have any specials going on with credit cards?

utterance: not currently. We we're not running any specials. I'm not sure what you mean by specials but we could.

utterance: OK. at the branch, do they can you deposit cash through the ATM there?

utterance: Yes. That's no problem. They take check or ATM. I mean check or cash.

utterance: OK.

utterance: And the tellers are open during business hours as well.

utterance: Is the is the lobby open?

utterance: Yes, the lobby is open on the hours I gave you.

utterance: OK. Thank you.

utterance: Is there anything you need today?

utterance: Nope, I believe that's it.

utterance: Well, Mr. Smith, have a good afternoon. Thank you for being Intellibanks customer.

utterance: All right, thank you.


utterance: Hello and thank you for calling Intellibank. This is Kimberly. How can I help you today?

utterance: yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.

utterance: Oh yes sir I think I remember your voice. before I can set up your account I need to ask a few questions to verify your information.

utterance: All right.

utterance: All right. can I get your first and last name please? Yes, Robert.

utterance: Earl.

utterance: Robert Earl?

utterance: Yes.

utterance: All right Mr. Earl can I get your date of birth?

utterance: Yes, my date of birth is eleven seven nineteen seventy-four.

utterance: All right that's eleven seven nineteen seventy-four?

utterance: Yes.

utterance: OK. sir let me put this on file for you. Could I get your driver's license number please?

utterance: Yes, my driver license number is five eight nine seven eight five nine two one.

utterance: All right sir that's five eight nine seven eight five nine two one?

utterance: Yes.

utterance: OK sir so when you set up this account we set up security questions for you to authenticate with you can choose between the last four digits of your social, your mother's maiden name the name of the street you lived on as a child, or you can go with what was the name of your first pet.

utterance: I'll go with mother's maiden name.

utterance: All right so what is your mother's maiden name?

utterance: Todd.

utterance: OK. Mother's maiden name is Todd. OK sir. I need a few. I got a. I need a little more information to go ahead and set up this account for you. What is the home address including city, state, and ZIP code?

utterance: OK.

utterance: yes, it's so four four two Pennsylvania Drive Oak Park, Michigan. four eight two three seven.

utterance: OK sir so that is four four two Pennsylvania Drive in Oak Park Michigan?

utterance: Yes.

utterance: could you repeat that ZIP code for me please ?

utterance: Yes, ma'am. Four eight two three seven.

utterance: All right four eight two three seven, thank you so much sir . All right which do you have a home or cell phone number would you like to put on file?

utterance: yes, I have a phone number.

utterance: OK.

utterance: from the area code nine six six two four three forty-five forty-five.

utterance: OK again that phone number is nine six six two four three four five five five?

utterance: Four five four five.

utterance: All right four five four five. Sorry about that sir. I'm a little off today, seems like.

utterance: It's all right.

utterance: OK sir. And I'm going to need your full social security number please.

utterance: yes, social security number is nine one three seven seven four eight zero three.

utterance: All right that number is nine one three seven seven four eight zero three.

utterance: Yes ma'am.

utterance: All right sir. So which type of account would you like to open a checking or savings account?

utterance: I would like to open up a savings, please. And what kind of account do you guys have? do they have fees?

utterance: Oh yes sir we have about two savings accounts at this bank right now. One actually does come with a fee an annual fee and the other one does not. It requires no annual fee. you like additional information about those accounts?

utterance: Uh-huh.

utterance: yes, please.

utterance: OK. The first account is our Smart Savings account. It has no minimum like I stated before. and you receive a zero point one percent interest rate over time that can add up to a good amount of interest. There's no minimums so you can set up this account and you won't have to actually make a deposit today but if you'd like to do a direct deposit you can do that as well. And the second account is our Premium Perks account with zero point two percent interest rate. there is a twelve dollar there is a twelve dollar fee and a five hundred dollar minimum deposit. if you do that direct deposit and keep that minimum in, sir, there is no fee. So they waive the fee if you set up a direct deposit with a minimum of five hundred balance.

utterance: All right, I'd like to go with the the Perks.

utterance: All right sir, so you want the Premium Perks account?

utterance: Yes ma'am.

utterance: Well I'll put in this information and set up that account for you. It'll just be one second.

utterance: All right.

utterance: All right sir. I've set up your savings account, the Premium Perks account. You will get your new account information in the mail at this address we have on file that you just gave at four four two Pennsylvania Drive Oak Park Michigan four eight two three seven. You'll also get some direct deposit information you can set up an online banking account and set that up right away.

utterance: All right.

utterance: And all your information should be in the mail within the next five business days.

utterance: All right sounds good.

utterance: All right? Thank you so much sir is that all that I could do for you today?

utterance: I.

utterance: yes ma'am thank you.

utterance: All right thank you, Mr. Earl. for your time and patience. Again my name is Emily and enjoy the rest of your day.

utterance: you too.


utterance: Hello, thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: yes. I would like to dispute a transaction please.

utterance: All right sir, you want to dispute a transaction on your account with us?

utterance: yes.

utterance: OK sir, before I complete can complete that request for you, I need to ask you a few questions just so I can verify your account information if you don't mind?

utterance: Alright.

utterance: All right, sir. Can I get your full name and date of birth please?

utterance: Yes, my name is Dale Walker. My date of birth is ten thirty-first, one nine seven four.

utterance: OK Mr. Walker, your. You gave me your name is Dale Walker. Date of birth ten thirty-one nineteen seventy four. Is that correct?

utterance: Yes, ma'am.

utterance: OK, sir. And for authentication purposes, could you give me your drivers license number please?

utterance: Yes, my driver license number is six one nine five two four nine six nine.

utterance: Alright, that number was six one nine five two four nine six nine?

utterance: Is that correct? Thank you. OK sir, and for account security purposes could I have the last four digits of your social?

utterance: Yes.

utterance: yes. My last digits of my social is seven zero three nine.

utterance: Alright, I have seven zero three nine here.

utterance: Yes.

utterance: OK sir. And you wanted to dispute a transaction on your account. Was that a checking or savings?

utterance: Checking.

utterance: All right, sir. Could you give me that checking account number please?

utterance: Yes, the checking account number is five one four eight nine two tw~. Oh, just a minute. That's my savings account number.

utterance: All right sir.

utterance: Let me give you my checking. Sorry about that.

utterance: That's no problem. Go right ahead.

utterance: It is five one four three three six seven zero seven zero.

utterance: OK sir, to verify that number was five one four three three six seven zero seven zero?

utterance: Yes.

utterance: OK Mr. Walker. I'm gonna need a little bit more information about that transaction you're wanting to dispute.

utterance: OK.

utterance: OK. So first of all, could I have the dollar amount of the transaction in question?

utterance: yes. Two hundred and forty dollars.

utterance: OK, was that two hundred and forty dollars even sir?

utterance: Yes ma'am.

utterance: Alright, and could you give me the date of the transaction?

utterance: yes. It was nine eighteen two thousand twenty-one.

utterance: OK, so was it eighteenth of last month sir?

utterance: Yes ma'am.

utterance: OK, and could you give me the reason you're disputing this transaction?

utterance: I was going through my paperwork and I don't recognize any of the transaction that I might have made.

utterance: OK sir, so you've gone through the paperwork and you don't see this transaction on file?

utterance: right.

utterance: OK. So is it possible that anyone else might had have completed this transaction at your home?

utterance: no no no. They have their own separate thing.

utterance: Alright sir. It says that that your business is a a shoe store right here. do you recognize the store in question or type of store in question?

utterance: yes I recognize it, but I have not made any transfer there.

utterance: Oh, OK

utterance: Sir. That's no problem. So you don't have a membership or subscription with that company at all?

utterance: no ma'am.

utterance: OK. Thank you so much sir. So did you happen to contact the business?

utterance: no, I haven't done that yet.

utterance: OK, that's no problem sir. we'll go ahead and contact them on your behalf. All right.

utterance: Thank you.

utterance: Thank you very much.

utterance: OK, I can confirm that I have all the necessary information to go ahead and process this dispute for you. Just give me just one moment.

utterance: OK.

utterance: All right Mr. Walker, I have escalated this transaction and it will be investigated by our fraud department. It can take from one to ten business days to complete the investigation. We will notify you by mail of the result and just keep an eye on your mailbox and make sure you get that in a timely manner just in case you need to do anything or give us any more information about the dispute transaction. OK?

utterance: All right.

utterance: Sounds good.

utterance: In the meantime sir, we're gonna go ahead and put a hold on this transaction so you won't have to pay that out until after the investigation or if we find that you need to pay that out and we've also locked the card because that amount, we wouldn't want you to have any more fraudulent activity while we're investigating it.

utterance: Alright.

utterance: OK sir. I do have a confirmation number if you wanna take that down?

utterance: no I don't need that.

utterance: OK sir without the confirmation number you're fine. You can just give us a call back and ask about the dispute you have on file with that.

utterance: OK.

utterance: OK, sir, is there anything else I can help you with today?

utterance: Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.

utterance: OK sir, I can certainly help you with that. Give me just one moment.

utterance: Alright.

utterance: Alright sir could I get the phone number you have on file with us?

utterance: yes. My phone number is area code eight four seven eight eight seven nine four four four.

utterance: Alright sir, thank you so much for that. Now you said you wanted to transfer from your account to your wife's account. Is that a checking or savings account you're transferring from?

utterance: transferring from my savings.

utterance: OK, from your savings account. Got it. OK sir, could you give me that account number? I know you read it off before but I didn't take that down.

utterance: yes, I can. The my checking account number is my savings account number. Sorry about that. It's five one four eight one nine nine two nine zero.

utterance: Savings account number, sir.

utterance: Alright sir. To verify, that number was five one four eight one nine nine two nine zero. Was that correct?

utterance: Correct.

utterance: OK, thank you so much sir. And this is an internal transfer to your wife's account with us?

utterance: Yes ma'am, it is.

utterance: OK.

utterance: Is that a checking or savings account she has with us?

utterance: that's a checking.

utterance: OK sir, so could you give me the deposit account number please?

utterance: yes, deposit count number is it's four nine three zero two eight four nine six one.

utterance: All right, sir. four nine three zero two eight four nine six one is the account you're wanting to transfer it to?

utterance: Yes.

utterance: Yes.

utterance: OK, give me just one moment while I look at your account information. So your current balance is one thousand three hundred and forty eight dollars in your savings. how much would you wanna transfer into your wife's account?

utterance: five hundred.

utterance: OK, you need to transfer five hundred into your wife's account?

utterance: Yes.

utterance: OK, there's no fee for this. This is an internal transaction so.

utterance: All right.

utterance: Thank you.

utterance: OK, give me just one moment while I handle that transfer for you.

utterance: OK.

utterance: OK Mr. Walker, I've transferred the funds of five hundred dollars into your wife's account for you. The account was four nine three zero two eight four nine six one. That means your balance is nine hundred and fifty-one dollars sir.

utterance: All right, sounds good to me.

utterance: Oh

utterance: OK and soon as that transaction's complete it should be automatically completed in the next few minutes sir.

utterance: OK.

utterance: Alright. If you have any further questions with us, feel free to call.

utterance: All right, thank you.

utterance: OK.

utterance: Is there anything else I can help you with today Mr. Walker?

utterance: No,

utterance: That's it.

utterance: OK, thank you so much for giving us a call today. Again, my name was Leslie. I hope you enjoy the rest of your day.

utterance: you too.

utterance: Thank you sir.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Maria. How may I help you today?

utterance: How's your day going?

utterance: It's going great. Thank you so much for asking. I hope yours is going good as well.

utterance: So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?

utterance: I would be more than happy to assist you with that, ma'am. Now, first off, what type of account is it you're thinking about opening? We have both personal checking and we have savings.

utterance: I'd like a checking. I'm closing my account with Oceanside Bank, and have heard good things about your bank.

utterance: Oh. That is so great. I'm glad to hear that. we can go ahead and get your new account set up. And again, just to make sure I have this information correctly, you are wanting to set up a checking account only for and that's where you will be depositing your money. Is that correct?

utterance: Yes, ma'am.

utterance: OK. Let's get a little bit of information from you. First may I have your name, please?

utterance: My name is Mildred Pierce. P I E R C E.

utterance: OK. I have your name as Mildred, M I L D R E D. Pierce, P I E R C E.

utterance: Yes.

utterance: OK. Now may I please have your address? Just the street address first.

utterance: Three oh two Glynn Avenue. G L Y N N.

utterance: OK. I have three zero two Glynn Avenue. G L Y N N.

utterance: Yes, ma'am.

utterance: OK. And what city was that located?

utterance: Brunswick.

utterance: OK. Brunswick, B R U N S W I C K?

utterance: Yes, ma'am.

utterance: All right. And what state?

utterance: Georgia.

utterance: OK. I have that at three zero two Glynn Avenue in Brunswick, Georgia.

utterance: Yes, ma'am.

utterance: OK. Great. Now Mrs. Pierce, may I please have your phone number area code first?

utterance: Nine five three four eight seven seven eight two four.

utterance: OK. I have nine five three four eight seven seven eight two four?

utterance: Yes, ma'am.

utterance: OK. And may I have your date of birth, please?

utterance: February fourth two thousand.

utterance: OK. I have February fourth two thousand?

utterance: Yes, ma'am.

utterance: OK. And I do need your Social Security number.

utterance: Five eight five eleven five nine six oh.

utterance: OK. I have five eight five one one five nine six zero?

utterance: Yes, ma'am.

utterance: OK. Great. Thank you, Mrs. Pierce. Now we also do need to set up a security question and answer for you. Now. Some examples of the security question could be like, what was the name of your first dog? What street did you grow up on? What is your maiden name? Anything along those lines. What question would you like?

utterance: My maiden name.

utterance: OK. I do have that security question as what is your maiden name? And what answer?

utterance: Greene. G R E E N E.

utterance: OK. And for your answer I have Greene. G R E E N E?

utterance: Yes, ma'am.

utterance: OK. Wonderful. Well I do have your account all set up for you. And if you have a piece of paper and pen available, I have your new account number for you. That is going to be zero zero zero seven nine three three one. Would you like me to repeat that?

utterance: Just give me a second to get my paper, please.

utterance: Sure.

utterance: All right. Repeat it for me, please.

utterance: Sure. It is zero zero zero seven nine three three one.

utterance: OK. when will I receive my checks?

utterance: OK. Well I can go ahead and order some of those for you . and we will be sending those to the address given at three zero two, Glynn Avenue, Brunswick, Georgia. And I do have that put in for you. you should be receiving those within five to seven business days. Is there anything else I can help you with?

utterance: Yes, what about the routing number to set up direct direct deposit?

utterance: Oh, absolutely, Mrs. Pierce. The routing number will be three seven eight five eight two one zero three. Would you like me to repeat that?

utterance: Yes, please.

utterance: OK. That's three seven eight five eight two one zero three. And also, just to let you know, we do offer free online banking you can go on there to access your account information. Like your balance, transaction list, we have free bill pay for our customers. And also after you run out of that first box of checks, you can go on there and order checks. And there's a whole lot more you can do on there. Would you go ahead and like me to help you set that up?

utterance: Not right now, but what is is the site?

utterance: OK. The site is WWW dot Intellibank dot com. And Intellibank is spelled, I N T E L L I B A N K. Is there anything else I can help you with today, Miss Pierce?

utterance: No, Thank you.

utterance: OK. Well, thank you so much for calling Intellibank. Again again, my name is Maria. You have a wonderful day, Mrs. Pierce.

utterance: Thank you.


utterance: Thank you for calling Intellibank Customer Services. This is Steven. How may I help you?

utterance: yes, I was looking at my bank statement, and I see a charge on here that I do not understand.

utterance: All right. I am sorry to hear that, but I can certainly help you try and figure it out. Can I have your first and last name, please?

utterance: Dan Thomas, T H O M A S.

utterance: All right, and can I get your date of birth and the last four of your social?

utterance: May twelfth, nineteen sixty. Social security is oh eight, one one.

utterance: All right. Thank you, sir. And just to verify your identity if you could answer the following question. What was the name of your first pet?

utterance: Rocky. R O C K Y.

utterance: Thank you, sir. I've verified that information. And can I go ahead and also have you verify your phone number for me, please?

utterance: Six six one, two two one three zero, five five.

utterance: All right, sir. Thank you very much for that. I have got your account pulled up. what is the the date of the transaction that you're having an issue with?

utterance: October the second of twenty twenty-one.

utterance: All right, and the amount of that transaction?

utterance: Thirteen dollars and eighteen cents.

utterance: Thirteen dollars and eighteen cents. OK. I see that transaction. you try and get some more details for it. It appears that transaction was done at a physical location. So not online, and the vendor name is showing as Sixteen General Store? Does that ring a bell at all?

utterance: Sixteen General Store. no, not. It don't it don't ring a bell with me. and you said it was a a physical store. Not online, so

utterance: Yes, it would've been actually ran through a a card terminal either contact list or with a chip.

utterance: OK, trying to think.

utterance: unfortunately, I don't have any more details on what that what type of store that is

utterance: Have you had your card in your possession?

utterance: I have

utterance: Or has anybody else had access to your card around that time?

utterance: I did let my son use the card the other day. and he possibly could've purchased something at that store. I I don't even know what that store is, but I probably need to get a hold of him, and see if he purchased something. If if not, I'll I will call back and dispute the transaction.

utterance: But yeah, let me let me get with him first before before it goes any further.

utterance: All right, sir. I'll go ahead and make a note here. customer calls to inquire about transaction. awaiting further information before escalating issue. OK. I've got that note on there. so when if you do have to call us back for any reason the the agent who assists you will be able to to see that, and can expedite this process if you do need to dispute it further.

utterance: OK. that sounds good. You having a pretty good day so far?

utterance: yeah. My day's been pretty good. haven't had too many issues so far, so it's always a good thing.

utterance: That's great. Yeah, I'm about to get off work myself, and

utterance: I'm gonna start the weekend. And I hope you have a good weekend also.

utterance: Well, thank you sir. I appreciate that, and I hope you have a good weekend as well.

utterance: OK.

utterance: is there anything else that I can help you with?

utterance: I can't think of anything.

utterance: All right. Well there's gonna be a brief survey that's that will come up here momentarily and you can let us know how we did today, and how we can better service you in the future. And if there's nothing else I can help with, then you have a great evening and a fantastic weekend.

utterance: All right. You too as well.

utterance: Thank you, sir. Have a good one.

utterance: All right. Thank you.


utterance: Good morning, it's a great day at Intellibank. This is Cindy, who do I have the pleasure of speaking with?

utterance: Hello Cindy, my name is John Meadows. And I like to find out where the closest ATM is to my home. And I also like to open up a new savings account.

utterance: Oh OK. Do you currently have an account with us?

utterance: Yes.

utterance: OK, great. So, let me get some information first to find you in our system. Can you spell your last name, please?

utterance: Yes, it's Meadows M E A D O W S John Meadows and my phone number is six oh two six eight four three one nine two.

utterance: Thank you, Mr. Meadows. What's your date of birth, please?

utterance: January fifteenth nineteen sixty-five.

utterance: Great and how about the last four of your social?

utterance: OK. This is always tricky for me I've got to figure out, I got to. I know the whole social. So, I got to bring out the last four. it's six three five five.

utterance: OK, great and one more, can I please have your driver's license number?

utterance: Yes, Arizona AZ one two six. Eight two nine eight.

utterance: OK.

utterance: Did I say Not. Let me give you that one more time I'm sorry, I'm. I'm reading it. It's A Z one two six eight two nine eight, OK.

utterance: Yeah.

utterance: OK, great got it. So, you said you wanted to open a savings account, Is that correct?

utterance: Yes, I have. I already have a checking account I'd like to open a savings account.

utterance: OK, and how would you fund your new savings account?

utterance: I like to transfer money from my checking account to savings. My new savings. My new savings account.

utterance: OK, and how much would you like to transfer today?

utterance: Can I open it with a hundred dollars?

utterance: Sure no problem. So, you want to take the hundred dollars out of your checking?

utterance: Right.

utterance: OK. Do you happen to have your checking number with you?

utterance: I sure do. three seven two eight two nine.

utterance: Thank you, Mr. Meadows. OK, now we have to pick a security question for you. how about, would you like to use your mother's maiden name?

utterance: yeah, that would work.

utterance: OK, and what is that?

utterance: Rosen R O S E N.

utterance: Got it, OK. One moment please while I set this up.

utterance: The You follow baseball?

utterance: No no, I don't.

utterance: Yeah, reason I ask is that, you know, it's the last six games of the season and we're playing the Giants, my favorite teams are playing Arizona Diamondbacks tonight. So, I'll be tuned in the to the game.

utterance: well, I hope they win for you.

utterance: that's a lot of fun.

utterance: OK great your savings account is all set up now. I've transferred hundred dollars from you checking account to your savings account and there was another question you had?

utterance: The what could you just verify now? Can you give me the new balance on the checking account?

utterance: Sure, so your checking account balance is now four thousand five hundred and sixty-two dollars and twelve cents.

utterance: OK. Now the I'm trying to find the closest ATM

utterance: OK. From your house?

utterance: Yes.

utterance: OK. Well, I see your address here. Are you still at the house on Dogwood?

utterance: seven five three Dogwood Road and I I may have used street in the past. I get it confused but it's Dogwood Road Phoenix Arizona. Eight five oh oh three is my correct address.

utterance: Oh.

utterance: OK, give me one moment, let me look this up for you. OK, it looks like the closest ATM is at your local drug store. Located at Ten Forty Bay Road. Eight five zero zero three is the ZIP. and it closes at ten p.m.. You can make withdraws and deposits inside. There's an ATM just inside the drug store.

utterance: let me just jot that down. So, it's Ten Forty Bay Road.

utterance: Yeah.

utterance: OK. And that's all right Now what happens after ten o'clock. Is there any? If I need to get some cash after after that after the drug store closes.

utterance: Sure, let me just look up another one OK, great. It looks like there's another ATM that's open twenty four seven just a mile down the road also on Bay. It's Eleven Fifty Bay at Chestnut street.

utterance: OK. Yeah, I know where Chestnut is. Eleven Fifty Bay OK. and that one is open twenty-four seven?

utterance: Yeah.

utterance: Yeah.

utterance: Yes. Now please keep in mind that the maximum amount you can withdraw Everyday is five hundred dollars.

utterance: OK.

utterance: And as long as you're using your Intellibank debit card to withdraw the money. There's no fee.

utterance: Great. OK, so you've giving me the two closest ATMs which is great and we're opening the new savings account, I assume you'll be sending me information on that.

utterance: Yes, you'll get an email confirming everything we did today.

utterance: Super and good I look forward to continuing to do business with you.

utterance: Great thanks is there anything else I can help you with?

utterance: Nope, you've answered all my questions.

utterance: OK, great Mr. Meadows. Again my name is Cindy. Thank you so much and have a great day.

utterance: Thanks, Cindy. Bye bye.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you today?

utterance: Well hi, Rose. My name is Kim. That's such a beautiful name. Rose. I love that.

utterance: Thank you so much. I was named after my great-grandmother.

utterance: That is an older name. I really like that.

utterance: Thank you. I love it, too. She is definitely a rose in my life, for sure.

utterance: That's cool.

utterance: That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.

utterance: Certainly, I can help you with that. I have to first start by asking you a few questions if you don't mind.

utterance: Sure.

utterance: can you tell me what your last name is, Kim?

utterance: Sure. It's Johns. That's J O H N S. And my date of birth is four twenty-four nineteen seventy-seven.

utterance: Thank you so much, Kim. And can you please tell me the street address of where you're located?

utterance: Sure. My street address is forty-nine Holland Drive. and that's in Philadelphia, P A. I don't know if you need the ZIP code.

utterance: All right.

utterance: yes. I do need a ZIP code.

utterance: Sure. It's one nine zero one nine.

utterance: All right. Thank you so much. And bear with me just a few moments while I look up the closest ATM to you. OK?

utterance: Sure. Thank you so much. I appreciate your help.

utterance: You're very welcome, Kim. All right. Let's see here.

utterance: Are you guys having bad weather down there at all?

utterance: it's actually the beginning of our bad weather season. it's super hot. It's very, very muggy. So I call that bad weather. But we haven't actually received any storms yet. But those are gonna be.

utterance: Oh, OK.

utterance: Cuz you guys are located in Florida, right?

utterance: no. I am actually in Myrtle Beach, South Carolina.

utterance: Oh, OK. OK.

utterance: Mhm.

utterance: Yeah. But you know whatever Florida gets we pretty much get too. So.

utterance: right. Right. receive the tail end of things.

utterance: Yes. If they're getting it, we are pretty much next in line after Georgia. All right. Let's see here. OK. So I was able to find an ATM next to you. do you have a pen to jot down the address?

utterance: yes, Rose. I'm ready. Thank you.

utterance: You're welcome. OK. So that would be thirty-seven twenty-nine Euclid Avenue and Did you need the ZIP code?

utterance: Yes, please.

utterance: bear with me just one moment. Sorry. My screen went blank here. OK. So that ZIP code would be one nine zero one nine.

utterance: Oh, OK. Great. So it's close.

utterance: Yeah, it's very close by. It looks like it's close enough to walk to actually.

utterance: Oh, wow. I wonder how I missed that? OK.

utterance: Yeah.

utterance: Oh, that's OK. I mean it's in kind of a you know that that shopping mall over there is is you know it's behind a bunch a trees. So, you know. I'm. I don't know why there's an ATM there but I guess for the convenience of the community. But it is kind of like hidden. You know if you don't know it's over there you wouldn't. How would you know the ATM was there?

utterance: Oh, OK.

utterance: I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.

utterance: no. This is just a standalone. It's not a branch. But I can help you find one. Bear with me just one second. Let me see.

utterance: OK. Great. Thanks.

utterance: What's.

utterance: Close to you.

utterance: So much for all your help.

utterance: You're very welcome. It's no worries at all. OK. Let's see here. OK. Kim, can you give me that address one more time?

utterance: Oh, sure. It's forty-nine Holland Drive. And that's in Philadelphia and that ZIP is one nine zero one nine.

utterance: Oh, OK. Thank you so much. OK. I was able to find one at three seven eight I'm sorry. Were you ready?

utterance: Oh, yeah. I'm ready.

utterance: OK. Three seven eight North Main Street. and that's the same ZIP code. but it looks like it's about ten miles from you.

utterance: OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?

utterance: Yes, ma'am. Monday through Friday and the hours are nine a.m. to five p.m. Monday through Thursday and then nine a.m. to six p.m. on Friday.

utterance: Oh, OK. Great. I got a lot. get a little extra time there on Friday. That works.

utterance: Yes. Yes. It's a our busiest day of the week and some people, you know takes them a little time to get there after work. So

utterance: Right.

utterance: We're open that extra hour to accommodate our customers.

utterance: OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?

utterance: Mhm.

utterance: Certainly, certainly. And which account would you like to check? Your checking or savings?

utterance: my checking account, please.

utterance: All right. And can I have that account number, please?

utterance: hold on for one moment. Lemme go grab my checkbook.

utterance: Sure. Take your time.

utterance: OK. I have it right here.

utterance: All right. I'm ready.

utterance: OK. the account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you so much. And the account balance on this account is six thousand three hundred and eleven dollars and seventy-eight cents.

utterance: OK, perfect. Thank you so much. I really appreciate it.

utterance: You are very welcome, Kim. Was there anything else that I could help you with today?

utterance: I did wanna ask you for the for the ATM what is the daily withdrawal limit?

utterance: the daily limit here is five hundred dollars.

utterance: OK. Perfect.

utterance: Yes, ma'am.

utterance: OK. Thank you so much. That's everything I needed.

utterance: Oh, you are most welcome, Kim. And I hope you are able to stay safe in this weather and I hope you have a wonderful rest of your weekend.

utterance: Thanks so much, hun. You too.

utterance: You're very welcome. Thank you for calling Intellibank and have a great day. Bye bye.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Mm how are you doing today, Stevenson?

utterance: I'm doing all right, Jake. How you doing today?

utterance: I'm doing fine. I'm doing fine. Thank you for asking. can I get your date of birth?

utterance: One one nineteen sixty.

utterance: OK. Can I also get your account number?

utterance: It's eight eight zero zero one four five five six zero zero nine eight.

utterance: OK. Also, just for security purpose, can I get your email?

utterance: It's organic peach at Gmail dot com.

utterance: OK. You said organic peach? At Gmail dot com?

utterance: Yes.

utterance: Yes.

utterance: OK. All right. Just for security purposes, well, can I also get the answer to one of your security questions? What is your favorite animal?

utterance: Giraffe.

utterance: All righty. That that works with me. Well how can I help you today?

utterance: OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.

utterance: Oh OK.

utterance: OK. Let's look that up. Do you remember the last address?

utterance: It was thirty-nine sixty-nine Treewood.

utterance: Treewood?

utterance: Yes.

utterance: OK. Yeah that that'll be it. OK I we got you right there, and you said you wanna change your address?

utterance: Yes.

utterance: All righty. What are we changing it to?

utterance: We changing it to sixteen thirty-nine Warsaw, one zero zero zero two, New York City.

utterance: OK. And you said the ZIP code was one zero zero zero.

utterance: Two.

utterance: Two. OK.

utterance: Yes.

utterance: New York New York.

utterance: Yeah. What a move.

utterance: Well hey look. I heard they make big moves out there so they that's that's a good thing. All right. Just logging this in right now. OK.

utterance: Yes, they do.

utterance: And I need the nearest branches you have. I need the nearest one to that new address.

utterance: Oh to the to the one you just moved to?

utterance: Right.

utterance: Oh OK OK. Let me finalize this first.

utterance: OK.

utterance: All righty.

utterance: And I will get right on that.

utterance: OK. is it a little brisk tonight. I mean today.

utterance: It's that New York weather.

utterance: Oh yeah.

utterance: You you you gonna get used to it?

utterance: I don't think so. I don't think so.

utterance: All right. Ms. Stevenson, I definitely got you logged in, and right now I'm looking around OK. Just by from your location you got one that's just two miles around you like just around your street. that's on Apple street. one three five Apple street. Seems like a pretty big branch, so that's probably be the main one you can go to. You got one about eight miles away from there on Cherry Street.

utterance: OK.

utterance: OK.

utterance: Oh OK.

utterance: OK.

utterance: I guess they like fruit.

utterance: Fruit yeah.

utterance: All right and yeah that's those seem to be the most reasonable ones to go to. The next one is like twenty miles out but mhm. yeah those. Apple one three five Apple street and then Cherry street at twenty-four thirty-seven Cherry street.

utterance: Oh.

utterance: Oh.

utterance: OK.

utterance: Now is that east or west?

utterance: From you, Apple would be east, and Cherry should be definitely west.

utterance: All righty.

utterance: OK.

utterance: All righty.

utterance: is there anything else? Do you need to know your account balance?

utterance: yes please.

utterance: OK and this is a checking or savings?

utterance: This is a savings.

utterance: Savings. OK. OK. Yeah this. you have. You have four thousand eight hundred seventy-six and sixty-five cents.

utterance: OK.

utterance: Mkay, You, you're, you're well aware of our online banking? You have everything. Oh OK. All right. That's good. That's good. Anything else I can help you with?

utterance: All righty.

utterance: Yes. Yes. Yes. I do.

utterance: no. That's about it. That's about it.

utterance: Oh.

utterance: All righty. Enjoy your new place and stay.

utterance: All righty. Thank you, I appreciate that.

utterance: Nah, no problem no problem. Thank you for calling Intellibank, Ms. Stevenson.

utterance: OK. You have a good day, sir.

utterance: You too.

utterance: Bye.

utterance: Bye bye.


utterance: Hello this is Josie with Intellibank. How may I help you?

utterance: Hi Josie I'd like to make well two things. I would first I would like to make a wire transfer and the second thing is I would like your help in locating a branch.

utterance: I'll be happy to help you with that. One moment let me let me collect some information about your wire transfer request. so if you could please give me your full name and birthdate?

utterance: Sure my name is Michael Johnson and my birthday is March twentieth nineteen ninety-seven.

utterance: Thank you Mr. Johnson. One moment please. OK I have pulled up some information. May I ask you for an authenticating ID? if you have your driver's license number that would be helpful.

utterance: Sure I got my driver's license right here. are you are you ready?

utterance: Yes sir .

utterance: Two four seven five six nine seven six.

utterance: Thank you Mr. Johnson. One moment. OK. I did validate that. I do need to ask you another validation question. could you please confirm what is the name of your first pet?

utterance: that's Judge. J U D G E.

utterance: correct. That's what we have on file. Thank you for confirming that Mr. Johnson. All right for your wire transfer, can you give me the bank account number of the account where you would like the money to be pulled from.

utterance: Sure. Yeah I would like to transfer from my checking account to my savings sorry. I would like to transfer from my savings account to my checking account. And the savings account number I have it right here. It's three four seven one one zero.

utterance: And that is your savings account three four seven one one zero. Is that correct?

utterance: Yes ma'am my that's my savings account number.

utterance: Very good and what is the dollar amount for your wire transfer?

utterance: I'd like to make a one thousand dollar wire transfer.

utterance: OK. I need to ask you if the account that you're transferring into, is it a domestic account or is it an international account?

utterance: Oh I apologize yeah the the savings account which I am transferring from is an international account and I'm transferring it to someone in the United States to their checking account.

utterance: OK,

utterance: Very good.

utterance: I mean the savings account is is my account. apologies.

utterance: OK. Very good. and what is the account that you would like the money deposited into?

utterance: Oh the checking account number? the checking account number is four two seven nine nine eight.

utterance: Four two seven nine nine eight. OK. And I will need the routing number for that checking account number that you'd like it to be transferred into.

utterance: Yeah the the name of the institution is Sunrise Banks yeah that's what it's called. It's called Sunrise Banks is where I'm transferring this to. To the checking account that is, and I think the routing number for them is three yeah here it is. three one four two zero zero one five two seven.

utterance: OK that was three one four two zero zero one five two seven. OK One moment, let me go ahead and enter this information.

utterance: OK Mr. Johnson, let me confirm the information. You are requesting a transfer a wire transfer out of your savings account, three four seven one one zero. your current balance in that account is five thousand two hundred and eighty-seven dollars and fifty-two cents. at this point. we are going to be transferring one thousand dollars from that account into your checking account with Sunrise Bank. The routing number is three one four two zero zero one five two seven. And your deposit account number for your checking account is four two seven nine nine eight. Again, that is one thousand dollars that you would like to wire transfer. This wire transfer is being initiated today but the transaction will not occur until tomorrow and tomorrow is October the thirteenth twenty twenty-one.

utterance: OK. That all sounds good.

utterance: OK is there anything else I can help you with this wire transfer before I help you with your branch information?

utterance: no that'll be it.

utterance: OK. so, you said you were looking for a branch for Intellibank. can you give me your location sir?

utterance: Yes I live on one two four Churchill Avenue.

utterance: what is the city and the state?

utterance: In Austin Texas.

utterance: OK that's one two four Churchill Avenue Austin Texas?

utterance: Correct.

utterance: One moment. Let me look this up sir.

utterance: OK I found a few locations some nearby branches for Intellibank. there is a branch about five miles from you. It's on five five two Johnson Street. those that branch is open Monday through Friday from nine a.m. till five p.m.. On Saturdays they are open from nine a.m. till two p.m.. There is also another branch, it's a little bit further away. but is has longer hours and that's at one two zero zero Stratton Street. and those hours are from eight a.m. until six p.m. Monday through Friday. And on Saturdays they're open from nine a.m. until five p.m.. So that has that branch has a little bit longer hours depending on what you're looking for.

utterance: OK thank you very much.

utterance: would you like some more information about online banking so that you can check your accounts more conveniently in the future if you wanted to check your balances there are different ways that you can do that online.

utterance: I'm not sure about online banking. I heard I'm not sure if this is true but I heard you had to pay for it? Is that correct?

utterance: No sir online banking is free. it is a courtesy we give to our customers and most of our customers find it's very convenient. they can look up their balances even when our branches are not open.

utterance: Oh it's free. OK I might check that out later in my own time.

utterance: OK is there anything else I can do to help you Mr. Johnson?

utterance: no that'll be it Josie. Thank you very much.

utterance: All right have a wonderful day.

utterance: You too. bye.


utterance: Hello and thank you for calling Intellibank. How can I help you today?

utterance: yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?

utterance: Absolutely I can. First, I need to confirm who I'm talking with. who is. Who am I speaking with on the phone today?

utterance: this is Sara, S A R A Dunning. D U N N I N G.

utterance: OK, Ms. Dunning what is your date of birth?

utterance: My birthday is, oh eight, oh seven, nineteen eighty.

utterance: OK, and one more piece of information. can you provide me with your driver's license please? I'm sorry. Driver's license number please.

utterance: yes, that would be two one two oh six oh seven one three.

utterance: OK, Mrs. Dunning, I am looking through your accounts right now, and you do have several accounts which account would you be making reference to that you aren't using right now?

utterance: it would be a savings account that I opened a long time ago. And I just haven't really done that much with it. And I just keep getting all these like maintenance fees.

utterance: OK, I think I see the one, but would you happen to have the account number handy?

utterance: actually I do. It's zero six seven nine eight three nine.

utterance: OK, give me a second to pull this up and I will look into this for you.

utterance: All right. Thank you so much. I really appreciate this. it's just been. It's just a headache, you know, just to get these things in the mail that saying I'm getting charged for something that I don't even use. You know what I mean?

utterance: Absolutely, I do ma'am It is frustrating. let me see here. You have, It's a savings account that you have not used in a while. And you can, close this out. You are going to have to come in to a local branch and sign some paperwork to do it. We can't do it over the phone.

utterance: Are you kidding me? I don't even live close to the bank. I. There's no way we can do this over the phone?

utterance: unfortunately there's not, because you have to, sign off, on some legal paperwork saying that you approved this account be terminated.

utterance: Oh my gosh. I'm just gonna. I guess if that's what I have to do, I'm just gonna have to make a trip out there and and sign this paperwork. But, I mean, It's like everyone can do everything over the phone these days or on the internet. There's just nothing I can do where we can just take care of it right now?

utterance: I can take care of like seventy-five percent of it for you but in order for it to be completely and totally closed out, you'll have to go up to your local branch and sign the paperwork.

utterance: OK, I guess. So, what can we do on the phone?

utterance: Well, Mrs. Dunning, I am sitting here now, just doing everything that I can, in my system, to close it out.

utterance: one question that's on this account that I'm gonna need to verify. What what is your mother's maiden name please?

utterance: that would be Martin. M A T. M A R T I N.

utterance: OK, thank you. that takes care of that. let me see. So, I have done everything on my end, to flag this account. I put in all the notes to where if you just go into your local branch, and give them all your information, and tell them what you wanna do. They'll just give you a piece of paper to sign, and this account will be closed out.

utterance: OK, I guess if that's what I have to do, then that's what I'll do. So, I just go up to my local branch, you know, give them my my information, and they'll give me a piece of paper, and then it's it's over and done?

utterance: Absolutely. Is there anything else I can do for you today Ms. Dunning?

utterance: no. I think that's gonna be it. I thank you for your help. I wish we could've did this you know, over the phone, but if we can't, we can't.

utterance: I apologize, Ms. Dunning, and. hopefully, you'll go up to your branch, and they'll give you a. that that document and you can sign it, and be on your way. that you for calling us today. Is there anything else I can help you with?

utterance: No, I think that'll be it today.

utterance: OK, Ms. Dunning. Well, thank you and have a great day. Bye.


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I help you?

utterance: I need to close my savings account.

utterance: All right. Well, I can certainly assist you with that. Can I get your first and last name? As well as your date of birth, please?

utterance: Dan Thomas. T H O M A S. My date of birth is May twelfth nineteen sixty.

utterance: All right, thank you, sir. And can I get the account number that you are wanting to close?

utterance: hang on just a second, let me look it up.

utterance: Absolutely, sir, take your time.

utterance: OK, I've got it. It is three one one two one five seven four one five.

utterance: All right, sir, let me just read that back, make sure I got that correct. It's three one one two one five seven four one five.

utterance: Yes, that's correct.

utterance: All right, sir. And if you could just verify your identity with the answer to a security question for me. What was your mother's maiden name?

utterance: Green. G R E E N.

utterance: All right, thank you, sir. I've got that verified. And can I know the reason why you're wanting to close out your savings account today?

utterance: well, I don't want to use it and I don't. I don't really save any money. it's hard to save money when you got kids. And then all the time asking for money and I don't have any left to put in my savings account.

utterance: All right, sir. Well, I can understand that. I can certainly go ahead and get that account closed down for you. And it looks like you have a balance in that account right now of twenty-eight dollars and thirteen cents. Did you have another account that you would like to transfer that money into?

utterance: I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?

utterance: yes, sir. The interest rate on your account is point zero zero one percent annual.

utterance: Well, that's not very much and I believe I'm being charged a fee each month just to have that account.

utterance: That is correct, sir. There is a five dollar maintenance fee that is charged each month if the balance is under five hundred dollars.

utterance: OK, yeah. Certainly I do want to close that and I want to move those funds to my checking account. OK and I think I've got it. It's

utterance: Intel Bank. That. That is the name of my checking account. Intel Bank.

utterance: Is that Intellibank, sir?

utterance: Yes, I'm sorry. Intellibank.

utterance: Not a problem, sir. I can certainly go ahead and transfer that over. Can you verify the account number on your checking account?

utterance: My checking account number is two nine nine nine two zero five eight three five.

utterance: All right, thank you, sir. And while I've got this pulled up, can I go ahead and have you verify your phone number for me as well?

utterance: my phone number is six one one two two one three zero five five.

utterance: All right, thank you very much, sir. I will go ahead and get your savings account closed out and the remaining funds transferred into that checking account that you provided. And you should see that post into your checking account by the close of business today. but it may take up to three days for it to fully process.

utterance: OK. That sounds good.

utterance: All right, sir. Well is there anything else that I can assist you with today?

utterance: Can't think of anything.

utterance: All right, sir. Well, if you will just hold on the line for me, there will be a brief survey. that you can fill out and let us know how we did today and how we can better service you in the future. And I do thank you for being a loyal Intellibank customer.

utterance: OK, I appreciate you. are you having a good day?

utterance: yes, sir. thank you for that, and I am having a pretty good day.

utterance: Well, good deal.

utterance: Yes, it's always nice when you enjoy what you do.

utterance: Well, great.

utterance: All right, sir. Well, is there anything else I can help with?

utterance: I don't think so.

utterance: All right, well, when we disconnect here that survey will come up for you if you would like to give us any feedback. And I will let you have a wonderful day.

utterance: OK, thank you.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Joshua speaking. How can I help you today?

utterance: Hi, I needed help with my to find out my account balances.

utterance: OK, great. Can I start off by having your first and last name?

utterance: Yeah. It's Susie Hernandez.

utterance: And to verify your account, can I get your date of birth?

utterance: it is four, twenty-two, nineteen forty-eight.

utterance: And then, can I also have your authentification number?

utterance: sorry. Excuse me. I don't have that number on me.

utterance: OK, no worries. We can verify your account with your debit card number, your account number, or your drivers license, or ID number.

utterance: I don't have my debit, but I I can remember my ID. it's four five, three six, one seven two.

utterance: OK. Again, that was four five, three six, one seven two. Is that correct?

utterance: Yes.

utterance: And what was the first name of your pet?

utterance: Princess.

utterance: OK. Your account's been verified. Now, what did you want to know about your accounts?

utterance: I need to find out the balance on on my card, because I had I lost my card and I need to find out if there's any transactions that were posted.

utterance: OK. And do you know the account where we're trying to access.

utterance: no, but I have. I know the last four of the card that got lost.

utterance: OK, and what is that?

utterance: four eight two three.

utterance: OK, great. So, it looks like there hasn't been any transactions on this account for the past week.

utterance: OK. OK, that's good.

utterance: OK, great. Did you just want us to report the card lost or stolen?

utterance: yeah. Go ahead, cuz I don't know if I'm gonna find it.

utterance: OK, great. Now, can you verify your mailing address for me?

utterance: Yeah. It's twenty-eight, forty-one, Mary Lou Lane. San Marcos, Texas. Seven eight, six six seven.

utterance: Again, that was twenty-eight, forty-one. Mary Lou Lane San Marcos, Texas. Seven eight, six six seven. Is that correct?

utterance: Yes.

utterance: Great. Now this will take three to five business days.

utterance: You're kidding. There's gotta be a faster solution for me.

utterance: Well, we do offer next day shipping. We understand that this is a very stressful thing. But that next day shipping is going to be twenty-four ninety-five.

utterance: That is absurd. Why should I have to pay a fee? No. You need to see if you can waive that. I'm not.

utterance: OK.

utterance: Can you give me a few seconds?

utterance: Yes.

utterance: OK.

utterance: Well, it looks here that your account is eligible to be upgraded to the premier account for free for the next six months.

utterance: I don't. Six months of free? No, I don't need No. It's not in the question. I just need the fee waived. I've been a customer long enough.

utterance: OK. Let me. Can you please hold for a few moments?

utterance: Hi, Susie?

utterance: Yes.

utterance: Hi. I spoke to my manager, and she said that we would be able to waive this fee for one time because of the history of your account and the type of customer that you've been with us.

utterance: OK. Good, that makes me happy.

utterance: Awesome. So, let me go ahead and finish processing this claim for you.

utterance: OK. Thank you.

utterance: OK. Is there anything else that I can do with you? I'm gonna give you this confirmation number for the for the card. It's going to be five one two.

utterance: Oh, hang on.

utterance: Hang on. Just a second. Let me grab a pen.

utterance: OK.

utterance: OK.

utterance: It's gonna be five one two.

utterance: Uh-huh.

utterance: Three three seven.

utterance: Uh-huh.

utterance: Seventy-eight.

utterance: Uh-huh.

utterance: Eighty-three.

utterance: Uh-huh.

utterance: The letter, A.

utterance: Uh-huh.

utterance: The letter, D.

utterance: OK.

utterance: And the number seven.

utterance: OK.

utterance: And you can utilize this number whenever you call the if you need to call back to see about the tracking on the card. Is there anything else that I can do for you?

utterance: Yeah. I need to wire some money.

utterance: OK. Great.

utterance: Now, where will you be wiring this money to?

utterance: It's a bank in New York.

utterance: OK. And what is the name of the bank?

utterance: It is Bank One.

utterance: OK, great. And then, do you have a routing number for this bank account?

utterance: Yes.

utterance: It's one one one four five six seven eight, nine zero.

utterance: OK. That was one one one four five six, seven eight nine zero.

utterance: Yes.

utterance: OK. And the account number?

utterance: It's gonna be lemme get the right on. Hold on. It's gonna be eight zero seven five four three two one four six.

utterance: That was eight zero, seven five, four three, two one, four six.

utterance: Yes.

utterance: And what city and state will will this be sending it to?

utterance: Manhattan, New York.

utterance: Manhattan, New York. And the ZIP code there?

utterance: Zero one one, two five.

utterance: Awesome.

utterance: OK. I've submitted that request. Now there's gonna be a one time charge of seventy-nine ninety-five for this wire transfer.

utterance: Since when do your wires get so expensive? OK. That's fine. I'm not. I'm not. I'm not gonna deal with this today.

utterance: Well, if

utterance: You did upgrade to the premier account that we were offering these, you would get free one free wire transfer a month. Would you like to upgrade to that account?

utterance: Not at this moment.

utterance: OK. Well, I'm finished processing your wire transfer request. Now, I'm waiting for the bank to verify. Can I ask how much the amount is gonna be for?

utterance: For fifteen hundred dollars.

utterance: OK. So, I've submitted the amount request as well. This will take up to three minutes to process. Would you like to place would you like me to place you on hold or would you like for me to stay on the line?

utterance: Hold is fine.

utterance: OK, please hold.


utterance: Thank you for calling Intellibank. How can I help you today?

utterance: I need help with opening up a new checking account today and I also need to know how long it will take to get me new checkbooks once the account is open.

utterance: OK, I can certainly help you. To answer your second question first, it will take about fourteen business days to get your checkbooks through the third party vendor we use. Sometimes it takes less, but it takes on average fourteen business days. So to open your account, we will need first your first name and the names you wish to use on the account.

utterance: I want to open it in my name alone. I want the account number under the name of Margaret Dillon.

utterance: OK, the account name. Yes, the account name will be Margaret Dillon. M A R G A R E T D I L L A N. Is that correct?

utterance: No, the last name is spelled D I L L O N No letter A.

utterance: OK, I got it. Now what is the address you wish to use?

utterance: My address is eight fifty-five East Langford Avenue, Atlanta, Georgia. Three zero three zero five.

utterance: And what phone number would you like to use on the account?

utterance: I will use my home phone number Four zero four dash seven four six dash two three five two.

utterance: OK, let me repeat that. Four zero four seven four six two three five two. Is that correct?

utterance: Yes, that's it.

utterance: I like using my home phone a lot more than my cell phone because it's so much easier to talk on these days. I get tired of hearing the cell phone ringing, and it's not as easy to hear people talking on those things. My daughter uses her phone all the time and I just don't like it when she calls me on that.

utterance: well, I can understand why you would feel that way. A lot of people do. I get tired of the phones are ringing all the time myself so I don't blame you. OK, now Margaret, I will need some more information to finish getting this account started and set up. One thing I will need is your date of birth, and later I will need your driver's license number.

utterance: My date of birth is July sixth. Nineteen forty-eight. I can go get my Driver's License now if you need that. It's in my purse in the other room.

utterance: Great, I'll wait.

utterance: Here it is. Georgia license number four four eight five eight two zero three seven.

utterance: OK, that was four four eight five eight two zero three seven.

utterance: Correct.

utterance: OK, now I need your social security number and the last thing will be we'll need to set up a security question to protect your account.

utterance: Hmm, OK. Boy! There's sure lots of stuff you need. I'm glad it's almost done. My social security is five eight six dash four four dash seven nine two three. What security question?

utterance: OK, I'll get to that in a moment, but let me re-check your social security. That was five eight six four four seven nine two three. Is that correct?

utterance: Yes.

utterance: OK, the security question is something like the name of your favorite pet or what city you were married in. Do you have a preference?

utterance: I'm going to go with my favorite pet. That would be Herbie. He's my cat.

utterance: OK, we'll go with Herbie your cat. Sounds good. So now it'll take me a moment or two to set this up if you can wait, And while you're waiting, you can think of any questions you might have. Can I put you on hold now?

utterance: Sure. I can wait.

utterance: Alright, I'm putting you in the silver saver checking account, which will save you some money on banking fees since you're a senior. Is that OK with you?

utterance: Sounds great. Silver fun checking you say.

utterance: well now actually that was silver saver checking. It was close, and also I ordered your checks and they will be arriving, as I mentioned earlier, within within or by fourteen days, and finally your debit card will be sent within ten days as well. Is there anything else you have questions about at this time?

utterance: No. You did a good job of covering everything.

utterance: Well great. In that case, it was my pleasure . setting up your new silver saver checking account, and you will be receiving your checks and debit card in the time frames I described. And if you have any other questions later on that you have forgotten, please feel free to contact us. During our business hours and we'll be glad to help you. Have a nice and thank you for calling Intellibank.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Ashley, how may I help you today?

utterance: Hi Ashley, I'm calling because I need to update some of my personal information.

utterance: Absolutely. I'll be able to help you with that. just one moment why I pull up my system here please.

utterance: All righty.

utterance: Have you been enjoying this fall weather lately?

utterance: Oh my goodness, yes. The cold front that came in recently .

utterance: It was like the best feeling in the world to have the humidity out of the air and it just feels fresh and that cool breeze. Like I don't know, there's just no feeling like that. I absolutely love it. You?

utterance: I'm enjoying it beyond belief.

utterance: it's so funny you're seeing people I need a jacket and I'm just here like in shorts and a tank top like bring it on.

utterance: Right, I'm the same way. I get hot very easily, so the cold weather is like feels even better.

utterance: Oh yeah .

utterance: All righty. So let's go ahead and get you verified so I can process your request for ya. so what is your first and last name please?

utterance: Hayley Parker.

utterance: All right, and your phone number?

utterance: Three one five four four four two two three seven.

utterance: And your date of birth please?

utterance: Four fifteen eighty-nine.

utterance: Thank you and your credit card number.

utterance: I knew you guys were gonna ask and I did not even take it out. Hold on one second please.

utterance: No problem, take your time. I'm in no rush.

utterance: And then of course you find it and you can't get it out of the wallet. You've gotta love that too.

utterance: Always.

utterance: All righty .

utterance: that is five three five three four five nine zero two three four eight one nine six three.

utterance: Thank you, and lastly, security question. Your birthplace please.

utterance: Chattanooga, Tennessee.

utterance: Perfect. OK and what can I update for you today, Ms. Parker?

utterance: are you able to update my address over the phone or do I need to go into a branch?

utterance: Yes you can actually

utterance: Oh and sorry. how long does all of that take?

utterance: OK

utterance: To.

utterance: Sorry.

utterance: No, it's OK. All right, you. To answer your first question, yes you can make an address change over the phone. You don't need to go into a branch for that. A branch can process that request if you wanted to, but you can absolutely do it over the phone and the changes take effect immediately.

utterance: Now, if you have a check book that you'd like to .

utterance: If you have a check book that you need it may take a couple days t~. You'd have to order that and we'll send that out to you and you should get that within three to five business days for the new check book, but as far as like in our systems, the address change will take effect right away.

utterance: OK.

utterance: OK? And what is the new address? I will go ahead and update that now for you.

utterance: That's gonna be five one seven Brooklyn Avenue. Joseph Town, Florida. Three two seven seven seven.

utterance: Perfect. All right, so let me go ahead and put that in here. Hit submit. All right, and that change has been successfully made. Is there anything else that I can help you with?

utterance: I almost forgot. I need to correct the phone number that you have on file.

utterance: It's actually one digit off.

utterance: OK. All right, no problem. I can fix that for you. Let me go up to your phone number here. All right, so we have three one five four four four two two three seven, and what should it be?

utterance: Three one five four four four two two three nine.

utterance: Perfect. All righty, so that has been updated successfully. are you aware of our online banking service?

utterance: Actually, I'm not.

utterance: how does that work ?

utterance: OK. well you can either go online to Intellibank dot com or download the app, the Intellibank app. you create a username and password. they'll most likely ask you. They are gonna be asking you actually for your personal and banking information in order to just to verify you. So make sure you have that with you.

utterance: you can then go. Once you set up the online account. for the reason that you called in today, you can actually do that online easily, and you don't have to call or go into the branch. you just go to. I think it's personal account information or personal account holder information. Something to that effect. I can't remember exactly and that's where you can update your phone number, your address, your email.

utterance: Anything, you know, the type of information that can change, and that can be done easily, OK?

utterance: OK. Sounds easy enough.

utterance: definitely super easy. I use it myself so it's definitely. It's definitely very convenient to use. All right Mrs. Parker, is there anything else that I can assist you with today?

utterance: I think I'm good. Thank you so much. I appreciate all of your help.

utterance: You're very welcome. It's been my pleasure and I wanna thank you for calling Intellibank and you enjoy the rest of your day.

utterance: You too, thank you.

utterance: Thank you. Bye bye.

utterance: Bye bye.