utterance: Hi thank you for calling Intellibank. How may I help you?

utterance: Oh hello, This is Charlene and I was in a bit of a fix because I am a bit far from where I'm used to and I was hoping you could help me locate a nearby branch

utterance: Hi, Charlene.

utterance: no problem Charlene. let me ask you a couple of questions first first what is your name and date of birth?

utterance: My name is Charlene Peterson and my date of birth is twenty-ninth December nineteen ninety.

utterance: Thank you for that. Also what is your phone number?

utterance: My phone number is five twelve nine nine one five five one nine.

utterance: And can I have your email address please?

utterance: OK. Char Pete at Yahoo dot com.

utterance: All right thank you. And also what is your credit card number?

utterance: forty-nine twenty-nine thirty-eight thirteen twenty-seven five five two two two four.

utterance: What is your account ID?

utterance: let me check it a minute

utterance: No problem.

utterance: Well let me put on my glasses.

utterance: No problem. Take your time.

utterance: Oh OK. Let me can you still hear me?

utterance: Yes.

utterance: OK. My bank account number is three five four six six eight seven nine two four.

utterance: All right thank you for that. So I will also ask since you're trying to find a nearby branch what is your street address?

utterance: I'm currently at Brookside Brookside Street.

utterance: OK. And the city and state?

utterance: I'm in Austin in Texas County.

utterance: OK. So you live in Austin, Texas I see. Well good news, we do have a branch in Austin. there are also other alternatives for nearby branches. there is one in let's see Dallas for example. but I'm guessing since you live in Austin, correct?

utterance: Yeah. I live in Austin.

utterance: OK so the branch in Austin will be your nearest branch then. would you like to have the address for that branch?

utterance: Yes. If you could kindly help with it.

utterance: No problem. All right. So are you ready to take down the information?

utterance: OK. Let me get a pen and a paper first.

utterance: OK. I'm ready.

utterance: OK. The address is two six four Hi. Highwater Street.

utterance: High.

utterance: Street.

utterance: Austin, Texas.

utterance: Mhm.

utterance: ZIP code is two zero zero one zero.

utterance: I'm sorry. Could you repeat the code again?

utterance: Yes. So the ZIP code is two zero zero one zero.

utterance: Two zero zero one zero.

utterance: Yes. And the opening hours for that branch are eight a.m. to five p.m. on weekdays.

utterance: OK.

utterance: OK.

utterance: So would you also like to have more information about online banking so that you don't have to go to a branch in person?

utterance: I would like that but concerning that isn't it I'd rather I in a more secure source before trying to connect to online banking.

utterance: So our online banking is very secure . we offer online banking through our website and you could also download our app which is very secure it is always two-factor authentication for your passwords and it is very easy through online banking to connect with a customer service agent . you could also chat with one through the app. And you could do mostly everything that you do at a bank such as depositing checks or making a transfer you know you don't have to go all the way to a physical branch to deposit a check. You can just take a the picture on it with your phone. so if you would like that you you could always download our app for for that easy access.

utterance: Oh OK.

utterance: Great and did you have any other questions?

utterance: No, that was all for today.

utterance: All right thank you and have a great day.

utterance: Thank you.


speaker_role: Agent

utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

speaker_role: Customer

utterance: yes. First name Ben, last name Riley.

utterance: OK. Can I also get your date of birth?

utterance: yeah. it's November twenty-third, nineteen seventy-nine.

utterance: OK, nineteen seventy-nine?

utterance: correct.

utterance: OK.

utterance: All right Ben and for security purpose can I get your state ID or driver's license ?

utterance: yes. That is R P four zero seven five seven three.

utterance: OK. and also for security purpose, can I get your email address that we have on file?

utterance: yeah the email is B as in boy Riley seven nine at Yahoo dot com.

utterance: OK.

utterance: All right Ben. What can I do for you today?

utterance: yeah. I wanted to make a wire transfer.

utterance: A wire transfer? OK.

utterance: Mhm.

utterance: Are we taking this out of your savings or checkings account?

utterance: It'll be coming out of my primary checkings account.

utterance: OK.

utterance: And do you have the savings or checkings account of the other person the recipicant?

utterance: I do. Yes.

utterance: OK. Can I get the name the first and last name of the recipicant?

utterance: yeah. First name May, last name Parker.

utterance: OK.

utterance: May as in M A Y?

utterance: Yes.

utterance: OK.

utterance: Parker. P A R K E R?

utterance: Yes.

utterance: OK.

utterance: All right.

utterance: And just for just to double check can I get your checkings account ?

utterance: yeah. Checking number is nine eight seven one two three four five zero six.

utterance: OK and the person we're sending this to is this friend or family?

utterance: family.

utterance: Family, OK.

utterance: And do you have their account number?

utterance: yes. It is zero nine one eight two seven three six five four.

utterance: OK just double checking to make sure we don't need your router. And this is in, in the US?

utterance: Yes.

utterance: OK. Yeah we don't need router.

utterance: do they bank with Intellibank as well?

utterance: yes.

utterance: OK. OK, simple enough, simple enough.

utterance: And how much are we transferring?

utterance: two hundred and thirty dollars.

utterance: OK two hundred thirty dollars even and sent. please do give it about two hours or so for it to actually hit. Sometimes it takes seconds, other times it may go up to twenty-four hours but mainly two hours.

utterance: your remaining balance is seven hundred or seven thousand four hundred eighty-three dollars and forty-two cents.

utterance: All righty.

utterance: how also Ben, do you have the Intelli app?

utterance: yes I I do. I just downloaded It.

utterance: Oh OK. Well you can do transfers on the app as well. Just a heads up. Yes.

utterance: Oh really?

utterance: Nice, awesome.

utterance: If you scroll down on the left side of the the menu.

utterance: Mhm.

utterance: at the third to last at the bottom there's a option for a transfer.

utterance: Oh OK. Sweet, awesome.

utterance: OK.

utterance: Yeah, and that that can work just as well as what we did today probably be a even faster to be honest.

utterance: Wow, awesome. Yeah, very convenient.

utterance: Yeah very convenient. looking after everything making sure everything's OK. is there anything else I can help you with?

utterance: No, so you said the transfer in order to transfer using the app, does the other person have to have the app as well?

utterance: No they do not.

utterance: OK.

utterance: It would be nice and convenient, but no, they they do not have to have that app.

utterance: Yeah, bro.

utterance: Got you. OK, cool.

utterance: OK is that all for you today?

utterance: yeah. I think that is about It.

utterance: OK. Well, thank you for calling Intellibank and have a good day.

utterance: Awesome, you too.

utterance: You too.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you this afternoon?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: I'm doing great Kim. Thanks so much for asking.

utterance: How's the weather over there?

utterance: Well it's funny you asked. It literally just cooled down. I'm in Myrtle Beach, South Carolina. I'm not sure where you are but the heat has been on another level this summer. We thought twenty twenty was bad. Twenty twenty-one was like no, I have more. So I am so happy to be experiencing what is fall weather for us. But I mean, we don't get as much of the beautiful change and the leaves and everything that everybody else gets, but you know, we also get to wear shorts at Christmas when everyone else is freezing outside. So pick your battles.

utterance: Oh, no.

utterance: Right, right.

utterance: Yeah. It's. It feels great here. Where are you?

utterance: That's too funny.

utterance: Well, that's awesome. I'm actually out of town. I'm in Denver, Colorado. I I normally live in P A, but I'm visiting a friend. And it's beautiful out here. Oh my goodness, I've I've not experienced the the scenery out here, out west like this. This is this is quite amazing.

utterance: Wow. That is amazing.

utterance: Yeah.

utterance: I wanna be where you are.

utterance: Well that's actually why I'm calling cuz I'm having trouble with my phone. And I need to find a branch near me and of course, this is the first time I've ever been out here. And I do not know where any branches are and my phone refuses to give me the information.

utterance: Aww, no worries. I can definitely help you with that. give me an address to where you are and let me see what I can help you find close by. And what distance would you like me to look up?

utterance: well, if it's possible, I guess whatever is kinda close. I'm out. We're out at a restaurant now but we just left. So let me lemme see here. I wrote down the address, where Here we go. Here, I have it. it is one eight eight nine, sixteenth sixteenth Saint Mall.

utterance: OK.

utterance: OK.

utterance: OK.

utterance: Oh, the sixteenth Street Mall is what that meant. You can tell I'm not from here.

utterance: Aww OK. I was like Saint Mall. Hmm.

utterance: I'm

utterance: Like Saint Mall, that doesn't make sense. and the ZIP code is eight zero two zero two.

utterance: OK. Thank you.

utterance: Sorry about

utterance: That. I was reading the the girl at the hostess stand. wrote it down for me, and I'm reading it along like this can't be right. Saint Mall.

utterance: Oh, it's

utterance: OK. I would've probably done the same things. No worries. All right. So we're looking for a ZIP code with within the eight zero two zero two ZIP code.

utterance: Yes.

utterance: I mean, not ATM. branch.

utterance: Yes, a branch. And honestly, I would like to know the ATM information as well if there is one available.

utterance: OK. Certainly. I can definitely help you with that. So let me see what I can find. Bear with me just a few moments.

utterance: Sure, no problem.

utterance: OK. I have found three that are within walking distance. So if you drive, that's gonna be really really close to you.

utterance: Oh, OK. Great.

utterance: Yes, ma'am. OK. So I was able to find one at four seven five Seventeenth Street.

utterance: And.

utterance: Not

utterance: Seventeenth to Saint?

utterance: Not seventeenth to.

utterance: I just wanna make sure.

utterance: Not Saint Street. And then, I also was able to find another one at a Seven Eleven that is so so close.

utterance: OK.

utterance: It's at eighteen hundred Welton Street. It's not even a minute away. It's so close to you.

utterance: Oh, wow. OK.

utterance: and then, there is another Seven Eleven about two miles from that one which is one five five zero, Courtplace and I'll tell you the hours. So the Seven Elevens, both of those are twenty-four hours. And then the the first branch that I gave you, the hours there are from nine a.m. to five p.m. Monday through Friday. And then on Saturday, it looks like it's open from nine a.m. to twelve p.m.. Now the bank is attached to both of those seven elevens so it's like a a split. You know how seven eleven is, you know, how they'll do like a like a restaurant on the end. It's the same thing, but it's just a bank.

utterance: Oh, OK. I got you.

utterance: Yeah.

utterance: OK, while I have you, can I also check my accounts since, like I said, I wasn't able to get on my phone to find a location or do anything cuz it's it's not the your website. It's my phone. I can't get a a signal. I don't know what's going on, so I was just wondering if I could check my checking account balance as well.

utterance: So.

utterance: Sure, I can definitely help you with that. I just have to ask you a few more questions so I can get into your account. OK? All right. So bear with me just a second while I change my screen.

utterance: Sure.

utterance: OK, Ms. Kim. Is it just Kim, and not Kimberly?

utterance: yes. Just Kim and my last name is Johns. It's J O H N S.

utterance: Aww, thank you so much. OK, and what is your date of birth, please?

utterance: my date of birth is April twenty-fourth, nineteen seventy-seven. and my telephone number is four excuse me. Seven one seven, nine nine three, zero seven eight five.

utterance: Awesome. Thank you so much. And I have to ask you your security question. What is your mother's maiden name?

utterance: It's Murphy.

utterance: All right. Thank you . And what is is this a checking account you're getting into, you said?

utterance: yeah, a checking account balance.

utterance: OK. And can you tell me the account number, please?

utterance: Sure. It's one one two, one zero zero zero five, nine five.

utterance: All right. Thank you. And we're just checking your account balance, correct?

utterance: Yes, please.

utterance: OK. It looks like you have three thousand and eleven dollars and twenty-two cents.

utterance: Oh, OK. Great.

utterance: Yes, ma'am.

utterance: Well, thank you so much for your help today. I really appreciate it.

utterance: Oh,

utterance: You're so welcome. I hope you have fun out there for both of us.

utterance: Thanks so much, hun. Have a goodnight.

utterance: You too. Thanks, Ms. Johns. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Rose. How can I help you this afternoon?

utterance: Hi Rose, my name is Kim. How are you today?

utterance: I'm doing great, Kim. Thank you so much for asking. And how about you?

utterance: I'm doing pretty well. I am. I'm calling because I am having an issue with the online portal again. I. I'm trying to do a few things and I keep trying to access the information online and sometimes it looks like it wants to let me in. Other times it just loads and loads and loads and then nothing ever happens.

utterance: Awesome.

utterance: Oh my goodness, I'm very sorry to hear that. I can't say that it's a new thing though. You're not the only person that has brought this to my attention. I have submitted a ticket to our IT department and they are currently looking into that. So hopefully something will be taken care of today. I. Again, I apologize on behalf of the company. I know that it's an extreme inconvenience in a in a situation that's supposed to be very convenient.

utterance: Yeah, it is. I mean I'm out of town and I'm trying to pull up, you know, an ATM near me, and and whatever else I might need to do and and having it at your fingertips of is of course much easier than calling you guys and and, you know, asking you to do it. But I appreciate you taking care of that, thank you so much.

utterance: You're very welcome.

utterance: I was looking for, like I said, an ATM. I'm out of town and I'd I need some help with that please since I can't do it on the site.

utterance: Certainly. I just have to get a little information from you and so I can help you locate an ATM. So could you give me a street address that you're nearby or at.

utterance: Sure.

utterance: Sure. City and state as well.

utterance: give me one second here.

utterance: Sure.

utterance: I thought I wrote down this restaurant's address. Hold on for one second for me, Rose.

utterance: OK. Take your time.

utterance: OK, here we go. the address of the restaurant is three three three three East Colfax Avenue and that's in Denver, Colorado. And the ZIP Code is eight zero two zero six.

utterance: OK. Thank you so much. Bear with me just a few moments while I look up something that I mean a ATM that's closer to you.

utterance: Sure.

utterance: Do you have a particular radius that you need? Walking distance? Driving?

utterance: no. I mean anything would be. Anything. If there's anything within, you know, fifteen to twenty miles from there. I think that that would work out fine.

utterance: OK. Thank you.

utterance: What was that ZIP Code again?

utterance: Sure, it's eight zero two zero six.

utterance: Thank you very much. OK, I've got a few that I wanna give you, you know, give you some options. Bear with me, my computer's acting crazy. OK. Let's see here.

utterance: I apologize, my computer's running a little bit slow.

utterance: Oh, that's OK. No worries. All the systems are are not working I guess?

utterance: Yes. It's such a stressful time when Mercury retrograde happens. It's like nothing wants to run as smoothly as it should.

utterance: Right.

utterance: But business is still happening and you still have to work so trying to, you know, accommodate those stresses is is it's taxing. To say the least. Alright, I just had to basically clear out what I had just searched because it wasn't. It wasn't working. So bear with me just a moment, again. I apologize.

utterance: Sure, that's no problem.

utterance: OK. I have a couple. and a couple that I'm going to give you are twenty-four hours and I'm hoping they're all twenty-four hours but the first three are definitely twenty-four hours.

utterance: Oh yeah, that's fine. Just two or three will be totally fine.

utterance: OK.

utterance: OK. So the first one is at seven three three Santa Fe Drive.

utterance: OK.

utterance: And that one is definitely twenty-four hours. It's not inside of a business, it's a standalone.

utterance: OK.

utterance: And then I also have one at one forty Capital. State Capital. Excuse me. that one is open right now. It doesn't say that it's twenty-four hours, but it is open right now. then I have another one that is two eight one zero Quebec Street. And that one closes at midnight.

utterance: OK, perfect.

utterance: Alright, awesome.

utterance: OK.

utterance: Thank you so much.

utterance: You are so very welcome. And so you said you had another issue you needed me to help you with or no. I'm sorry, I couldn't remember.

utterance: Oh, no, that's OK. I yes, there is something else I do want to I wanted to do. I was trying to do it online and as I said, I was having an issue. I saw a charge out there for a service that was not rendered. it was actually for something that was supposed to be scheduled and it was wasn't rendered the person it was a charge from Home Depot and the person never came out to fix my dishwasher. And I called them and they said they were going to reverse the charge and they still haven't and so I want to dispute that through you guys because they are not taking care of removing the charge from my my account.

utterance: OK, I can certainly take care of that for you. How frustrating.

utterance: Yeah.

utterance: So I just have to get some personal information from you so that I can submit this to the dispute department.

utterance: Sure.

utterance: You've basically answered several of the questions I would have asked so this will be pretty quick. I just need your first and last name.

utterance: It's Kim and my last name is Johms. That's J O H M S.

utterance: Thank you Kim. And the. Your date of birth.

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: OK. the account number that you were that you're disputing. Has the the dispute on.

utterance: yes, that's my checking and it's one one two one zero zero zero five nine five.

utterance: Thank you. And also the dollar amount that's being disputed?

utterance: the dollar amount is for two hundred and seventy-five dollars and twenty cents.

utterance: OK. And then I would also need the transaction date.

utterance: And the transaction date on my statement, if I remember correctly, I don't have it with it but I'm pretty sure it was on September seventh or eight. One of those two days.

utterance: OK. Alright, bear with me just a second. I'm looking this up. OK, so you've already answered where the transaction's coming from and that you've already tried to handle it and that it's definitely not a membership fee.

utterance: Right, exactly.

utterance: OK, I just wanted to confirm with you that I do have all the necessary information to submit this to the dispute department. They will be contacting you. anywhere from three to five business days is how long an investigation takes. They will initiate it as soon as I submit this information to them. And they'll be contacting you by phone and also email. Could you please give me the updated email and phone number for your account please.

utterance: yeah they I mean it should be whatever you have on file exactly what you have on file. The number is nine nine three seven one seven zero seven eight five. And the email address is K Johns seven seven seven at Gmail dot com.

utterance: OK, Ms. Johns. I just dis~. I just sent that over to the dispute department. Department. Excuse me. And was there anything else that I can help you with? Oh, I'm sorry. I meant to tell you. I'm so sorry. That we do have to put a hold on your account until the investigation is completed.

utterance: yeah. I figured that's no problem.

utterance: Alright. And was there anything else I could help you with today?

utterance: no, that's everything. Thank you so much.

utterance: You are very welcome and I hope you have a wonderful rest of your day.

utterance: You too.

utterance: Thank you. Bye bye.


utterance: Hello. Thank you for calling Intellibank. My name is Kayleen. How may I assist you?

utterance: yes. Hi Kayleen. My name's Andrea, and I was hoping you could tell me my balance?

utterance: OK. Andrea. I can certainly help you with that. May I please have your full name and your date of birth?

utterance: Sure. it's Andrea Wilson Mercer, and then my date of birth is August sixteenth, nineteen eighty-six.

utterance: Thank you Andrea.

utterance: Yeah. No problem.

utterance: OK, Andrea. Can you please provide me with your checking account number?

utterance: I sure can. I actually got that ready before I called. Yay me. It is seven eight one, zero zero three, four, zero seven.

utterance: Thank you.

utterance: Oh, and you might need my pin. It is five five five six.

utterance: Thank you, ma'am.

utterance: Yeah, no problem.

utterance: OK, bear with me just one moment while I bring your account details up here.

utterance: Yeah. OK, no worries.

utterance: OK. So I see that you do have a security question on the account. It looks like it may be your mother's maiden name?

utterance: Oh, OK. try Charles.

utterance: That's it. Thank you for verifying that.

utterance: Yeah, of course.

utterance: OK. So Andrea, was it your checking account or savings account you needed the balance for?

utterance: I'd you to take a peek at my checking account, please.

utterance: Sure. So as of September nineteenth twenty twenty-one, you have an available balance of forty-four dollars and ninety-one cents. And it looks like you have a pending charge of one hundred and nineteen dollars and twenty-five cents.

utterance: Oh, OK. Thanks.

utterance: Certainly. hold on just a second, ma'am.

utterance: Yeah. Actually, I have a question. Would it be possible for me to transfer money over from my savings right now with you?

utterance: Most definitely. I can certainly help you with that. Gimme just a second. I need my screen to load here.

utterance: Oh, OK. Great.

utterance: My pleasure.

utterance: You know, I wasn't expecting that to be debited today. So I don't I don't want to be overdrawn.

utterance: Yes, ma'am. OK. So I see that you have an available balance of two hundred and sixty-two dollars and twenty-two cents in your savings. So you would like to transfer from your savings to your checking, correct?

utterance: yes, ma'am.

utterance: OK. Wonderful. And Miss Wilson Mercer, how much would you like to transfer?

utterance: let me go ahead and do. Let's do a hundred and twenty-five, please.

utterance: A hundred and twenty-five dollars?

utterance: Yes.

utterance: All right. One moment here.

utterance: Ooh. Actually, I'm sorry. Could I change that? I'd like to change it to one hundred and fifty instead.

utterance: Sure. No problem.

utterance: Ugh, thank you so much.

utterance: OK.

utterance: Just one moment.

utterance: OK. A hundred and fifty dollars. Excuse me. From your savings ending in seven eight one seven to your checking ending in three four oh seven.

utterance: Yes, that's correct.

utterance: So let me go ahead and initiate that transfer now.

utterance: Great. Thank you so much.

utterance: Sure, bear with me one moment please while this transfer processes.

utterance: Yeah. Not a problem. Take your time.

utterance: OK. Miss Wilson Mercer, that transfer of a hundred and fifty dollars to your savings. Excuse me. Checking was successful. Would you like to hear your new balances?

utterance: Yes. I better write it down this time.

utterance: Sure. So you have a current balance of one hundred and twelve dollars and twenty-two cents in your savings. And a hundred and ninety-four dollars and ninety-one cents in your checking.

utterance: Oh, OK. Awesome. Thank you.

utterance: You are most welcome ma'am. Was there anything further I could assist you with this morning?

utterance: yeah I I don't think so. Thank you so much for all your help.

utterance: You're so welcome. And while we're viewing your account details, I did see that you are eligible for a personal loan with us for up to twenty-five thousand dollars pending approval. Would you like me to transfer you to our new loans department so they can provide you with more information regarding that?

utterance: I am actually at work right now. So I don't have a whole of time, but maybe I could have that number so I can call them another time.

utterance: Definitely. Let me provide you with that number.

utterance: OK. That would be awesome. I am ready.

utterance: It is seven zero seven, six seven one, one one nine zero. And just be sure to reference this code. It's O W two three one.

utterance: was that second letter W as in William?

utterance: That's correct.

utterance: OK. Thank you so much.

utterance: You're welcome. Was there anything else I could assist you with today?

utterance: No. Nope. I think that's it. Thank you.

utterance: You're welcome. Bye bye.

utterance: bye bye.


utterance: Thank you for calling Intellibank. My name is Azumi. Whom am I speaking with today?

utterance: my name's Edward Elrick. Just calling in to get some information on some of my accounts.

utterance: Oh perfect. I can help you with that Mister Elrick. first, can I get your account number, please?

utterance: Yeah just give me a second. Need to find my wallet. I have always have trouble memorizing my account numbers.

utterance: Oh no, no worry. Take your time.

utterance: Should be around here. OK. So my savings number is one zero zero zero one zero one. And my socials fifty-two fourteen just in case you need it.

utterance: OK perfect. Thanks for that information. I do just want to verify that I have the number correctly. so that number was one zero zero zero one zero one? And the last four of your social was five two one four?

utterance: yeah, that's right.

utterance: OK perfect. And then can I verify your date of birth, please?

utterance: Yeah it's October fourth nineteen ninety.

utterance: K perfect. Thanks so much for that Mister Elrick. please just give me one moment to pull up your account.

utterance: Yeah yeah. No problem.

utterance: Thank you.

utterance: so you're from a call center or do you work at a branch?

utterance: yeah, so I work over at the operations center here in Texas. but most of our call center agents do work here. We do have a few over in another center over in California.

utterance: Oh OK. You guys get a lot of calls? I didn't have to wait too long.

utterance: so usually we do have like back-to-back calls everyday but today it's been not too busy. we've had a lot of downtime so it's been really nice.

utterance: that's always good.

utterance: Yeah. I like it a lot. it's really great to be able to help our customers that call in. OK so I have your account pulled up so thank you so much for your patience. I do have to verify your ID with a security question. That question is what is the first name of your youngest sibling?

utterance: Oh sorry. can you repeat that again?

utterance: yes. What is the first name of your youngest sibling?

utterance: Oh Alfonse.

utterance: OK perfect. Yep. that is correct. That's what we have on your account. OK so then what kind of information were you wanting to get from your accounts today?

utterance: Yeah I just wanted to check the balance on my account. Not sure how much I have. I need to go to the store get some stuff for my home. we're doing some renovation. I just wanna make sure I have enough before I go there.

utterance: OK perfect. Yeah, I can definitely get that for you. so we're you wanting to get the balance from the checking account or your savings?

utterance: just the savings.

utterance: OK. Perfect. Yeah, let me pull up that checking. OK awesome. So looks like the balance of that checking account currently is four thousand two hundred ninety-five dollars and eighty-seven cents.

utterance: is there anything that's pending on that? And do you happen to know what the balance of my savings is as well?

utterance: yeah. Let's take a look at your transaction history here. OK perfect. So it does still look like there is a transaction and it is from Olive Garden. That was processed today actually. And it's still pending for sixty-five dollars and forty-seven cents. but that is already calculated into the balance that I stated for you earlier so you don't have to subtract it. And then the balance like I said earlier was four thousand two hundred ninety-five dollars and eighty-seven cents. And then let's take a look at the savings account balance. Give me just one second to pull that one up. OK so the balance on that one is fifteen thousand five hundred sixty-one dollars and fifty-two cents.

utterance: Oh OK. is there any way you can transfer three thousands from my savings to my checkings? I just wanna make sure I have enough.

utterance: Yeah absolutely. let's go ahead and get that transferred. So that was three thousand from your savings to the checking. Just one moment while I get that processed. OK perfect. So that transfer has been completed. And the new balance in the checking now is seven thousand two hundred ninety-five dollars and eighty-seven cents. And then the new balance in your savings is twelve thousand five hundred sixty-one dollars and fifty-two cents.

utterance: Awesome. I think that should be good for when I go to the store. do have another question to ask you. not sure I can't remember exactly but is there any money back or something like that on the card? that I'm gonna be using? And in case there is do you know like how much I get back and when the money gets I guess put into my account?

utterance: Yeah so it's actually called a cashback card and that is what's connected to your checking account. So when you do go over to Home Depot to make your purchases for your renovation you'll actually get five percent cash back and then that is the beginning of the next cycle. The next billing cycle which is actually the fifth of November. So you'll be seeing that shortly here. And then that does get automatically deposited into your checking account.

utterance: Oh sweet. Yeah, a lot more than the one percent I get from from my other card that I have.

utterance: Oh yeah, that's really awesome. Yeah if you're wanting like a cash back option our card is always the best option especially with that five percent. and then I also wanted to let you know that we have a great online banking system and there's an app available so you can check your balances at any time. If you want I can help you through the steps to register. it is convenient with twenty-four seven access to your accounts and you're able to do a lot more than you can over the phone with us.

utterance: Oh no no thanks right now. I I just don't have the time. I need to head to the store before they close and get what I need. but I might swing by later when I'm free. is there any way that I could also come into the bank and set it up if I need to?

utterance: Yeah absolutely. So our branch staff is also trained for our online banking access. and they're able to set you up and answer any questions that you have.

utterance: Oh OK. I might stop by maybe sometime this week or call just in case if I don't have enough time to stop by the branch.

utterance: OK perfect. Yeah, you're welcome to call back at any time. We're happy to help you set that up. was there anything else I could help you with today?

utterance: Nope. That was everything. that's all I needed help with.

utterance: OK perfect. Well, thank you so much for calling today, Mr. Elrick. Have a wonderful day.

utterance: You too. Thank you.

utterance: Thanks. Bye.


utterance: Hello. Thank you for calling Intellibank. This is Debbie, and how may I help you?

utterance: Hi Debbie. so a couple days ago I got this letter from you guys in the . In the email. From your bank. And it's. I don't know what it's asking. I think something about my PIN number and going to the ATM. Or local branch And I. I don't even know where. Where the nearest one is.

utterance: Oh I can help you with that. So you probably need to know where's the nearest ATM so that you can enter your debit card and activate it with the PIN.

utterance: Maybe? I don't. Like I said, I'm not sure what this letter is about.

utterance: Oh OK. well what is your address? I may be able to locate the nearest ATM for you.

utterance: Seventy-eight sixty-five Maine, spelled M A I N E Avenue.

utterance: Oh OK.

utterance: Mhm. Oh, I see. Let me check the computer here.

utterance: Oh wait. I forgot. I should probably tell you. I live in Schenectady New York.

utterance: Oh thank you. OK. I have located two ATMs that are in the vicinity of your address. One is at the corner of Harvest Avenue and Maine Avenue. are you familiar with that one? We have a bank location there. Intellibank.

utterance: Sorry. What? My my son was running around. I.

utterance: Oh sure. No no problem.

utterance: Children!

utterance: We have an Intellibank branch with an ATM at the intersection of Maine Avenue and Harvest. Harvest Street. Is that nearby?

utterance: I think so. You said there was. There's just the one location? Or.

utterance: Well we have an ATM inside your nearby Kroger store.

utterance: Oh OK. I know exactly where that is. I go to that Kroger all the time. I didn't know that there was an Intellibank there but.

utterance: Yes we. Yes. For your convenience we have one in some grocery stores.

utterance: Debbie? I was wondering. Is there a limit on how much cash you can deposit at the ATM?

utterance: Yes there is. If your cash deposit will be above five hundred dollars, you're required to use the night deposit box.

utterance: And is the night deposit box there right at the ATM? Or do I go to a different branch or something?

utterance: There is a night deposit box at that ATM. You'll be required a key access. Which if you stop into the branch at the intersection I mentioned, you'll be able to set yourself up for one of those. otherwise, if you're gonna keep your cash deposits to a minimum you won't have a problem. There is a maximum on you. On what you can withdraw as well, and that is two hundred dollars a day.

utterance: Oh OK. Great.

utterance: At each

utterance: Individual ATM because you know they don't store that much cash in the machines.

utterance: Yeah. And you said that at Intellibank in Kroger. Right?

utterance: Yes. Correct.


utterance: Thanks for calling Intellibank this is Jerry, how can I help you?

utterance: Yes, hello Jerry my name is Eleanor Richards I got a statement in the mail about my gold card I'm not sure what's it's about.

utterance: OK Happy to help you with that Miss Richards. you said that you received a notice from us in the mail about your gold card?

utterance: Yes.

utterance: OK. what I need to do is ask a few questions in order to verify your account and I then should be able to find out what the notice was that we sent you.

utterance: OK.

utterance: Miss Richards what is your phone number?

utterance: Four seven eight. Three six one. Eight zero three one.

utterance: OK. And Miss Richards, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: Alright. And what's your mothers maiden name Miss Richards?

utterance: Sanchez.

utterance: OK, Terrific. and it appears. Well let me see here. do you know what your gold credit card number is?

utterance: No, I don't know what that is. Can you hold on so I can go and get the card?

utterance: sure.

utterance: Alright I have it.

utterance: OK. Go ahead.

utterance: Four four seven nine six five three two Seven four four six Three nine two six.

utterance: OK. That's four four seven nine six five three two seven four four six Three nine two six.

utterance: Yes.

utterance: OK, terrific. I think we've got this pulled up and yes that notice was in reference to a an It appears that your card is over the limit. Miss Richards.

utterance: Oh my goodness.

utterance: Yes mam it appears that we just sent that out to you just to inform you That the card is over the limit. It appears that the transaction that caused the card to go over the limit was a seven five dollar purchase at Macy's.

utterance: Oh OK. I did just make a purchase at Macy's the other day. So how can I make a deposit to Cover this?

utterance: Yeah, no problem, absolutely what can happen here Miss Richards is you could simply go to an ATM. That's probably one of the fastest ways you could Make a deposit at an ATM. And from there you can make your payment from the funds. in your account once you make your deposit. Do you know where an ATM is near where you are?

utterance: No I don't.

utterance: OK. Not a problem. Let me just ask Miss Richards did you want to get a an ATM near your home or are you at work or what address did you want to find an ATM near?

utterance: Near home.

utterance: OK. And what is your home address?

utterance: It's one forty one Oakwood Avenue.

utterance: OK. That's one forty one Oakwood Avenue in the city?

utterance: Yes.

utterance: Yes.

utterance: And the city is?

utterance: Smyrna Georgia.

utterance: OK, Smyrna Georgia the state?

utterance: Yes.

utterance: Oh right. I have located a few options for you. And And we've got one that is about a quarter of a mile away that is at The address I'm pulling up here is two fourteen. Highway seventy two. And I also have an address that is About a quarter of a mile away as well that's at three seventy seven Johnsonville Road.

utterance: OK. I believe that'll be OK right there.

utterance: Alright terrific, terrific. That one is also in Smyrna as well.

utterance: OK.

utterance: And as I stated before you can just Simply go there and make a deposit and as long as the deposit is done by nine p.m. today Your transaction of funds will show up as credited as of today and then of course you can Go ahead and make your payment on the card to bring the card limit under the limit.

utterance: OK. I can do that.

utterance: Well are there any other questions that you may have, Miss Richards?

utterance: No. There are not any other questions.

utterance: Well terrific. again I I appreciate your understanding Miss Richards we certainly do appreciate you doing business with us I Intellibank and just keep in mind to, you always can go online As well if you wanna locate and find any ATMs that are near you you can go online. Pull up your account entering the address that you are near And it will populate ATM locations near that address.

utterance: OK. Thank you cause I never thought to do that.

utterance: No problem at all. Glad to be of assistance to you Miss Richards. Again if there is nothing else I can assist you with.

utterance: No there's nothing else.

utterance: Well then thanks again for calling Intellibank and you have a great day.

utterance: You too.

utterance: Bye. Bye.

utterance: Bye.


utterance: Hi, thank you for calling Intelli Bank today. How can I help you?

utterance: Hello. I'd like to separate my expenses my expenses to different checking accounts.

utterance: Sure so would you like to open a new account then?

utterance: Yes, I'd like to open a new account.

utterance: Alright, no problem. First I will gather some information for you so we can go ahead and create that account. Can I get your name and date of birth, please?

utterance: OK my name is Charlene and my date of birth is on the twenty-ninth of December nineteen ninety.

utterance: All right, thank you, Charlene. Can I also get let's see.

utterance: How how is your day going?

utterance: Oh, my days going very well thank you. How's your day going?

utterance: My day is coming up well.

utterance: that's good that's good to hear.

utterance: Yeah.

utterance: OK and can I also get the last four of your social security?

utterance: OK I will check. Let me get the card out.

utterance: OK.

utterance: OK.

utterance: Last the last digit are eight six six.

utterance: Mhm.

utterance: Seven five.

utterance: Alright, thank you so much for that. Alright So first can I ask you what kind of account would you like? Would like checkings or a savings account?

utterance: Checkings.

utterance: OK.

utterance: Sure thing and also can I ask for your current account number?

utterance: OK my current account number is three five four six six eight seven nine two four.

utterance: Alright.

utterance: And my credit card number is four nine two nine three eight one three two seven five five two two two four oh.

utterance: Alright, thank you so much for that.

utterance: OK.

utterance: So for this new account your going to need a security question. Which will be asked of you every time you try to log in. It's to make sure your account stays secure. So I will give you two options that you could choose from and you could tell me which question you can choose for yourself. So the first one will ask for your mother's maiden name and the second will ask for the name of your first pet. So which one would like to choose?

utterance: Uh-huh.

utterance: I'll choose my mother's maiden name.

utterance: OK sure.

utterance: It's easier to remember.

utterance: Of course, so let me get that information then. What is your mother's maiden name?

utterance: Taylor.

utterance: Taylor?

utterance: Yes.

utterance: So is that T A Y L O R?

utterance: L O A R.

utterance: OK sure thing. I'm just recording that information on my end.

utterance: Uh-huh. And do have a return card?

utterance: Return card? Oh did you mean rewards card?

utterance: Yeah, a rewards card actually.

utterance: Yes, we do actually have that. so a rewards is a card that you will get rewards anytime you use it to to spend or anytime you use for a transaction and there's more information on that card on our website and you can also apply to to online to see if you can get accepted.

utterance: Well OK.

utterance: Alright so I see your new account has been created.

utterance: Uh-huh.

utterance: would you like information on the other types of accounts you can open?

utterance: not really I just do have queries on the new account.

utterance: Sure.

utterance: I was wondering so how soon or when will I be able to access it?

utterance: You should be able to access it right away all the information will be sent to your email address. And you can use the same username and password you used for your old one to access the new one.

utterance: Oh so in that case then that mean I can also use my my former credit card or will I need to also get the new credit for the new account?

utterance: so if you would like to use your other account you would have to issue you yourself a new credit card.

utterance: Oh. And is is this the.

utterance: And

utterance: No, it'll have to be a different one unfortunately but you can go to your new account online and it's very easy and you can just fill out a little form and it will issue you your new card to your address.

utterance: Oh OK.

utterance: Yeah and would like help with anything else today?

utterance: No that's it for today.

utterance: Alright, thank you so much for calling Intelli Bank.

utterance: Well, thank you so much for your help.

utterance: Have a great day.

utterance: You too.


utterance: Hi, thank you for calling Intellibank. My name is Shannon and how may I assist you today?

utterance: Hey, Shannon. How are you doing today?

utterance: I'm doing quite well ma'am. Thank you for asking and how about yourself?

utterance: Well I'm doing pretty good. I'm tired, we just got done moving. It's been like a week long process but as of last night, we finally have everything unpacked And I do start a new job in a few days so between you and me I'm hoping my husband will leave me alone so I can get a little bit of rest. But keep your fingers crossed for me.

utterance: Oh, well that's that's I understand that completely, actually. My husband and I we moved ourselves about a year back and I hope that's something we never have to do again and what can I assist you with today?

utterance: Well, I was actually calling to go ahead update my information. If I could?

utterance: Well yes ma'am absolutely. I'll be more than happy to assist you with that I do need get a little bit of information from you, so I can pull up your account. If that's all right?

utterance: Yeah, absolutely.

utterance: All right, may I have your first and last name as well as your birth date please?

utterance: Yeah, sure. it's Betty Graham. G R A H A M and my birth date is September, the twelfth nineteen seventy-seven.

utterance: All right, Ms. Graham. I have your last name spelled as G R A H A M and birth date September, the twelfth nineteen seventy-seven.

utterance: Yep, that's correct.

utterance: Thank you, so much and may I also have your driver's license number please?

utterance: Yeah, absolutely. It's Q like queen, one two nine, nine seven one three. Eight five two eight.

utterance: All right, so I have Q one two nine, nine seven one three eight five two eight.

utterance: Yes ma'am, that's correct.

utterance: Thank you, Ms. Graham and I also do have a security question on file for you. May I have the name of the high school you attended?

utterance: Yep that was Concord High.

utterance: All right, thank you Ms. Graham. Now I do need your account number as well.

utterance: OK it is. It is. It is in the other room. I'm so sorry. Would you mind hanging on for just a second while I run and grab that?

utterance: Not a problem Excuse me. I got a frog in my throat. that is no problem. Just let me know when you're back Ms. Graham.

utterance: OK great. Thank you, Im sorry.

utterance: OK, I'm back.

utterance: All right ma'am, did yo~. Do you have that account number?

utterance: Yep, I sure do. It is seven one three four nine five zero eight two.

utterance: All right, I have seven one three four nine five zero eight two.

utterance: Yep, that's correct.

utterance: Thank you, Ms. Graham. Just one moment. Let me get your personal information pulled up and you did say that's just the address you needed to update, correct?

utterance: Yes ma'am thankfully my phone number is still the same that's probably the thing I love the most about cellphones, is being able to keep the same number.

utterance: Yes ma'am. I am the same exact way. I'm horrible at remembering phone numbers. I am ready for that new street address.

utterance: OK, we are now at two eighty May. Like the month May M A Y street in Somerset Kentucky and it's S O M E R S E T.

utterance: Thank you, Ms. Graham. So I now have you at two eight zero May M A Y street in Somerset S O M E R S E T Kentucky.

utterance: Yes ma'am. That is correct and my new statement it will be mailed to this address correct?

utterance: Why, yes ma'am. We don't actually mail those out until the first of the month, so you got this updated in plenty of time.

utterance: OK great thank you so much. Now could since I have you on the phone could I go ahead and check the the balance of my oh not my savings account, the other one my my debit card account? I'm sorry it's been such a long week.

utterance: Oh that is not a problem ma'am. Did you mean your checking account?

utterance: Yeah, that's it. Again I'm so sorry.

utterance: That is not a problem. May I have that checking account number please?

utterance: sure it's the same one I just gave you. The seven one three four nine five zero eight two.

utterance: All right so that was checking account number seven one three four nine five zero eight two.

utterance: Yes ma'am.

utterance: Thank you Ms. Graham just one moment while I pull up your balance.

utterance: OK great, thank you.

utterance: All right Ms. Graham I am showing you have balance of five hundred fifty-eight dollars and twenty-three cents.

utterance: All right five fifty-eight twenty-three.

utterance: Yes ma'am.

utterance: OK great, thank you so much.

utterance: Not a problem, Ms. Graham. Is there anything else I can help you with today?

utterance: Nope that'll do it. Thank you so much for your help.

utterance: Yes ma'am and thank you so much for calling Intellibank and you have a wonderful day.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. I need to find where is a branch near where I live?

utterance: Sure. Happy to help you with that. And if I could just ask what's your name?

utterance: Evelyn Richards.

utterance: All right. And Miss Richards are you a customer here with us at Intellibank?

utterance: Yes. And also by the way I also wanna get my interest rate for my savings. Account.

utterance: Happy to help you with both of those issues there Miss Richards. And in order to pull up that information I'll just need to verify a little bit of information. first of all what's your date of birth?

utterance: Eleven eleven eighty-four.

utterance: And what is your phone number?

utterance: Six seven eight two zero two four two five three.

utterance: All right. And what is your mother's maiden name?

utterance: Sanchez.

utterance: Terrific. Miss Richards, for me to pull that up let me just get the account number for your savings account?

utterance: All right. I don't have that right in front of me. Can you hold on?

utterance: Sure.

utterance: All right. I I have it now.

utterance: OK. And if you would go ahead and let me know what the account number is?

utterance: OK. It's nine eight four six five nine.

utterance: OK.

utterance: Oh OK. No. I'm sorry. That's not right. It's nine eight four six five nine six.

utterance: All right. And that is nine eight four six five nine six?

utterance: Yes.

utterance: All right. Terrific. I was able to pull up your account and I see here Miss Richards that the interest rate on your savings account is at zero point five percent.

utterance: Oh that is great. I that makes me happy.

utterance: Well you got we of course do try our best to make sure that the our customers who trust us with their funds get some sort of return of investment on their deposits with us.

utterance: Well I think that's a good thing.

utterance: Well if you would I know you said you wanted to find a bank. let me know Miss Richards what is the address that you are looking for a branch near?

utterance: OK. I'm looking for one near the one forty-one Oakwood Avenue.

utterance: OK. That's one forty-one Oakwood Avenue. What's the city?

utterance: Daton.

utterance: And what state is that?

utterance: Ohio.

utterance: OK. Terrific. I will pull this up here in just a moment.

utterance: You know I tell you I am so excited about these you know the NBA and the NFL. You know all together. It's just unusual that they're playing it so closely together.

utterance: Well yeah. I mean the you know sports is is always fun. to be able to you know watch the game or go to the game and depending on if you're a football fan or a basketball fan or both I it's always something new and interesting. Now what what what team do you like to watch?

utterance: Well I'm I like a lot of different teams believe it or not. you know individual players.

utterance: Uh-huh.

utterance: you know and also you know of course with the football NFL Tom Brady is the GOAT.

utterance: All right. Well I think a lot of folks would agree with you on that.

utterance: Well good. I would think so with his record.

utterance: And Miss Richards it appears I was able to pull up an address that's about a half mile away from the address you gave me. that is at five twenty-six Jefferson Avenue.

utterance: OK. Can you give me one other option?

utterance: Sure sure. I I see another one that's about three miles from the address you gave me. That is at two thirty-five Williamson Road.

utterance: OK. Well I believe that five twenty-six Jefferson will be better.

utterance: All right. Well not a problem at all. And just so you're aware Miss Richards you can also go online if you so choose. are you familiar with our online banking at all?

utterance: No.

utterance: All right. Well with online banking you can simply go online and go visit our website enter in and create your user name and password whatever you choose and from there you can simply enter that information in, your account information will pull up, you can check your account balance online but you can also find branches or ATM locations right there online by simply entering in the address that you wanna find a branch location and it'll offer you several options near that address.

utterance: OK. All right. The way you did?

utterance: yes ma'am.

utterance: OK.

utterance: Well is there anything else I can assist you with here today Miss Richards?

utterance: No. I believe that's everything I needed today.

utterance: Well Miss Richards again enjoy yourself some football and basketball and of course we thank you for doing business with us here.

utterance: Thank you.

utterance: You have a good day.

utterance: You as well.

utterance: Bye bye.

utterance: Bye.


utterance: Hello. Good morning for contacting Intellibank. My name is Alexander. How can I help you?

utterance: Good morning. I'm John Andrew. How you doing today?

utterance: OK Mister John Andrew I'm fine thank you. How are you doing today?

utterance: I'm good.

utterance: OK sir please how may I assist you today?

utterance: Please I would like to update my address in my bank account.

utterance: OK if I get you correctly sir you're trying to update your address.

utterance: Yes sir.

utterance: OK what issue might that be?

utterance: I got an issue with my ZIP code.

utterance: Oh OK you made a mistake with your zip code.

utterance: Yes.

utterance: Yes sir.

utterance: OK. OK. You wanna try to update it?

utterance: Yes sir.

utterance: OK sir that won't be a problem sir but before that we need to confirm some things from you. Is that OK?

utterance: Yes sir. I'm OK with that.

utterance: OK sir sir what is your full name?

utterance: John Andrew.

utterance: OK. OK. John Andrew. OK sir. sir please what is your bank account number?

utterance: OK. Four three nine six.

utterance: OK.

utterance: OK.

utterance: Four five.

utterance: OK.

utterance: Seven zero nine one.

utterance: OK. OK thank you sir. I'm recording it.

utterance: OK.

utterance: OK sir what type of bank account is that?

utterance: Checking account.

utterance: OK, a checking account.

utterance: Yes sir.

utterance: OK sir sir please if you don't mind what's you date of birth?

utterance: OK. Tenth March nineteen eight six.

utterance: OK. Tenth March nineteen eighty-six?

utterance: Yes sir.

utterance: OK. OK. I'll be right there with you sir.

utterance: No problem.

utterance: OK.

utterance: One moment.

utterance: OK sir sir please if you don't mind I would like to get your license ID number.

utterance: OK. I will like to call it now.

utterance: OK.

utterance: B six three zero.

utterance: OK.

utterance: Seven eight zero.

utterance: OK.

utterance: Four five six two one zero.

utterance: OK.

utterance: OK. A moment sir. OK sir. OK sir. I'll check I would like to ask you some security questions. Is that OK sir?

utterance: Yes sir.

utterance: OK sir sir what's your mother middles name?

utterance: Sarah.

utterance: OK, your mother's middle name Sarah? OK. OK sir so what's your first pet name?

utterance: Charlie.

utterance: Oh OK Charlie. OK sir what's your favorite food?

utterance: Seafood.

utterance: Oh OK seafood. I like seafood too. It tastes nice.

utterance: Wow. I never knew that.

utterance: Yeah. Oh OK sir A moment please.

utterance: OK.

utterance: OK sir OK. Yeah. OK you wanna change the ZIP code?

utterance: Yes sir.

utterance: OK what was the former ZIP code?

utterance: OK the previous one was three three one one.

utterance: OK.

utterance: So I would like to update it to three three one six two.

utterance: OK. OK. Six three three. Sorry.

utterance: Yes sir.

utterance: One six two.

utterance: Yes sir.

utterance: OK sir please I much to maintaining the same address just the change of ZIP code?

utterance: Yes, just the ZIP code.

utterance: OK sir. OK that'll be a moment sir.

utterance: OK.

utterance: OK sir I've changed it to three three one six two. Is that correct sir?

utterance: Yes sir.

utterance: One one one zero eight Peachtree Drive Miami, Florida.

utterance: Yes.

utterance: Is that correct sir?

utterance: Yes, sir.

utterance: OK sir yeah I've verified everything. It's correct.

utterance: OK.

utterance: Thank you so much.

utterance: You're welcome sir.

utterance: I would like to know my account balance in my savings account.

utterance: OK. OK. You wanna check your account balance in your other account, your savings account? OK one moment sir please.

utterance: Yes.

utterance: OK.

utterance: OK sir your your account balance is two thousand five hundred and twenty-three dollars. Is that OK sir?

utterance: Yes sir.

utterance: OK sir very good.

utterance: Thank you sir. Do you need further assistance with any other thing right now?

utterance: hm.

utterance: No sir.

utterance: Oh OK sir. OK sir. I appreciate your time talking with us.

utterance: OK.

utterance: Thank you for contacting Intellibank once again.

utterance: Thank you sir.

utterance: Do have a nice day.

utterance: Have a nice day too.

utterance: Yeah. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Jake. How can I. what's your first and last name? Sorry.

utterance: Oh. It's Marsha Stevens.

utterance: Marsha Stevens, OK. How you doing today, Mrs. Stevens?

utterance: I'm doing all right, Jake.

utterance: Mm OK. can I get your date of birth?

utterance: It's one one nineteen sixty.

utterance: OK. OK, and for security purpose can I get your driver license or state ID number?

utterance: Yes. P G one three three seven four eight.

utterance: Mm OK. And, also for security purpose can I get your email?

utterance: well, that's why I'm calling. I wanna change my email. Update my email.

utterance: OK. what was your old email?

utterance: It was organic peach at Gmail dot com.

utterance: Organic peach at Gmail dot com. OK. You say you wanted to change that?

utterance: Right.

utterance: Mm OK.

utterance: Will that be a problem?

utterance: No. It will . We'll definitely do that.

utterance: OK.

utterance: All righty. Now when I change it, will all my information go towards this email or the old email?

utterance: No it will be every. Everything that we update today will be going to will be current. Yeah.

utterance: The new ebye bye. OK.

utterance: Perfect.

utterance: Alrighty. all right let's just get into the system.

utterance: Perfect.

utterance: OK.

utterance: how are you today?

utterance: I'm great. How about yourself?

utterance: I'm doing good. Doing good. Pretty early in the morning.

utterance: Yes. Yes.

utterance: Pretty early in the morning, but hey. All right. What's your new email?

utterance: My email would be pineapple hint at Gmail dot com.

utterance: You said pineapple?

utterance: Hint.

utterance: Hint.

utterance: H I N T.

utterance: Pineapple hint.

utterance: Yes.

utterance: At Gmail dot com.

utterance: Yes.

utterance: Mm OK. So. I guess you like fruit.

utterance: Yep, love fruit.

utterance: OK. Alrighty. we got that updated. Do you need anything else? You need to know your account balance?

utterance: No not at this time. I have a question. Now you say that even though my. Now do they automatically just take out the old one and then put in a new one?

utterance: Mkay.

utterance: I mean.

utterance: The old or new email?

utterance: Yes.

utterance: yeah, yeah. everything. Once I once I hit submit on this, you will get a confirmation on this new email.

utterance: OK. OK.

utterance: That everything from your account every. All the updates and all the alerts will go to this new email.

utterance: Oh perfect.

utterance: OK.

utterance: Perfect.

utterance: So, pineapple hint at Gmail dot com. You'll get your checking and savings alerts.

utterance: Right.

utterance: Oh, OK. Great. Great. That's that's what I want. You know how long would the updates will take?

utterance: it should be instantaneously. Matter of fact I say within the next five or ten minutes. You should be getting the email right about now.

utterance: Oh, OK. OK.

utterance: OK.

utterance: That way. Yeah we. That that's one thing I can say about our systems, they they do update fairly.

utterance: OK.

utterance: Quickly.

utterance: Quickly, yeah. Compared to other ones. Some some wait two to three days. ours is actually very responsive.

utterance: Right.

utterance: Yeah. Yeah. Exactly.

utterance: OK. So the address and everything will just respond to. The the same email.

utterance: Yes. That. The only thing that was changed was was that and everything else should be copasetic.

utterance: Oh,

utterance: Great. Great. Great.

utterance: have you update. Did the latest update on your app?

utterance: I don't know. I don't think I did, but I will.

utterance: OK. Yeah, just make. Make sure you hit look at the update settings that way you can get up to date and it it's a better. It's a better app nowadays than it was before. So but yeah. that about it?

utterance: I will.

utterance: Oh, OK.

utterance: Yes. That's that's all I called for for today. Yeah, that's about it. Thank you. I appreciate your help.

utterance: Hey, no problem, Ms. Stevens. you have a lovely day and thank you for calling Intellibank.

utterance: OK. Thank you.

utterance: No problem. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank customer service. This is Steven. How can I help you today?

utterance: My wife, she she drove over a nail and and busted a tire, and she ran it flat. now I gotta buy a tire and a wheel, and I just need to see if I've got enough money to do that.

utterance: All right, sir. Well, I'm sorry to hear that about your wife's car, but I can certainly help you check the balance on your account. Do you Do you have a checking or savings account with us?

utterance: I have a checking account.

utterance: All right. Well, I can definitely check the balance on that for you. Can I have your first and last name, please?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you. And your date of birth, please?

utterance: May twelfth nineteen sixty.

utterance: Thank you. And the last four of your social security number?

utterance: Eight zero one one.

utterance: And then to verify your identity, the security question is what is your mother's maiden name?

utterance: Green. G R E E N.

utterance: All Right. Thank you, sir. And can I get the account number for the account you're wanting to check the balance of?

utterance: OK, just one second. Let me look at that. OK, I've got it. It is seven three zero six nine five six eight two nine.

utterance: All right. And just to make sure I got that correct, that's seven three zero six nine five six eight two nine, correct?

utterance: That is correct.

utterance: All right. Thank you for that information, sir. I've got your account pulled up in front of me, and I see that your checking account balance today is fifty-six dollars and twenty-two cents.

utterance: OK, that's great. I probably need to go ahead and order some checks, if you can do that for me. And is there a fee for doing that?

utterance: Certainly, sir. I can get the check sent out to you, and no there is no fee since you are one of our valued Intellibank customers. let me go ahead and pull that form up for you.

utterance: how many's in a box?

utterance: There are four booklets of fifty checks each, sir.

utterance: OK. That should be enough.

utterance: All right. So, you'd just like to order one box, correct?

utterance: That is correct.

utterance: All right. And let me just verify that I have the right address for you. That's sixty-three Pennington street Canyon Country California nine one three eight seven?

utterance: That is correct.

utterance: All right, sir. I've got those checks ordered for you, and can expect to see them in the mail in about three to five business days, so just keep an eye out for that.

utterance: OK. That sounds great.

utterance: All right, sir. Is there anything else I can assist you with?

utterance: I can't. Well, yeah you can you can give me some info on your savings account. I'm looking for the interest rate, and is there a fee associated with having a savings account?

utterance: Are

utterance: Absolutely, sir. I can provide you with that information. our basic savings accounts is going to have an annual APR of point zero zero one percent, and there is a five-dollar monthly maintenance fee if the balance is below five hundred dollars month over month.

utterance: OK. OK. I'll think about that then.

utterance: you been having some pretty good weather where you're at?

utterance: yes, sir. The weather up here has been pretty good. it's been sunny, but not super hot. it's pretty good fall weather.

utterance: That's good. It's been raining a little bit here.

utterance: I always never enjoy that. Can't get out and do much when it's raining.

utterance: Nope.

utterance: All right, Mr. Thomas, is there anything else I can assist you with?

utterance: no, sir. You've been a big help.

utterance: All right, sir. Well, if you'll hang on the line for me, there will be a brief survey you can fill out. Let us know how we did today, and how we can better service you in the future. And if that's nothing else, then I will let you have a wonderful rest of your day.

utterance: All right. I do appreciate it.

utterance: You as well, sir. Have a good one.

utterance: All right. Thank you.


utterance: Hi! Good afternoon! Thank you for calling Intel help line, how may I help you?

utterance: Hi yes. My name is Nicole Johnson and I just have a quick question.

utterance: Yes, how may I help you please?

utterance: Yes do I transfer phones between my accounts?

utterance: what exactly are you trying to transfer. How, what what exactly are you trying to do.

utterance: I'm confused between your internal transfers and your external transfers. Because I was more interested in the internal.

utterance: Sure not a problem.

utterance: with our banking, in order to do the Intel transfers, you would have to select the account that you were trying to transfer to and from and you would select the date that you want the money to be transferred, and the frequency, like you want this to happen more than once and also you'd enter the amount. Exactly how what how many, what's the amount desired to transfer to and from the both accounts you may have with us or depending on how many accounts you have with us and how you wanna transfer your money. So if you have a checkings and a savings, we could transfer it that way if you have another account that you want to transfer money from that's kinda how it works.

utterance: Do you understand?

utterance: Yes. Thank you so much. I was very confused about that.

utterance: OK not a problem. I'll be gladly able to assist you with doing an internal transfer if you need help with that today?

utterance: Please and thank you.

utterance: Sure. have you banked with us before?

utterance: Actually I haven't.

utterance: You have not banked with us before. So in order for you to do an Intel transfer, I mean internal transfer I apologize, you would need to be a customer with us and you would have to have your account setup with us. I can set you up with an account today if you would like?

utterance: You know what? Let's go ahead and do that.

utterance: OK. May I have your information please?

utterance: Of course.

utterance: May I please start off with your first and last name.

utterance: Yes. Mariah Carey.

utterance: OK. Mariah Carey, OK not a problem.

utterance: sure, not a problem.

utterance: I'm sorry, can I have your date or birth please?

utterance: I'm sorry, my daughter's . I'm so sorry about that. Yes my date of birth though is nine six two thousand one.

utterance: OK nine six two thousand one, and I apologize, can you repeat your first and last name again?

utterance: Yes I'm so sorry about that sweetheart. My name is Nicole, last name Johnson.

utterance: Not a problem.

utterance: And may I please have verify your Can you please let me know your street address? I apologize.

utterance: Don't be sorry.

utterance: Thank you so much. It's one oh three one, W I R K and the city is West Palm Beach Florida, three three four one one.

utterance: Actually looking at this at this account, I believe you do have an account with us. It's probably just been a while since you've banked with us. Is that, do you remember having, opening an account with us in the past?

utterance: I'm sorry I don't.

utterance: OK well it's showing here that you have an account with us and there is available funds. So we can also we can actually set you up to do your internal internal transfer if you would like. Would you like to do that today? Could you

utterance: I would

utterance: Love to, I'm sorry.

utterance: Cuz looking at your account right now, you are in good standing. So we will be able to assist you with that today.

utterance: And I know sometimes it's different bankings and moving around sometimes we kinda forget where our money can be at, or with this kinda .

utterance: Kinda leave it out of our our mind.

utterance: But you do have an account with us. It was opened back in two thousand let me look that up again. I'm sorry I looked at the wrong number. It was actually opened in nineteen ninety.

utterance: Do you recall that by any chance? Or maybe someone else opened it up for you?

utterance: No, I do recall that.

utterance: OK. Perfect. OK great. So I just want to verify that your name is Nicole Johnson?

utterance: That sounds about right.

utterance: Yes.

utterance: And your date of birth, what that nine six?

utterance: Yes.

utterance: Can you just verify the year for me again? I apologize.

utterance: Two thousand one.

utterance: Perfect. OK I just wanted to verify I have the right person and making sure I'm giving you the correct information.

utterance: So that is the that our the information you have provided is showing up on our screen, that is great.

utterance: And then your main's concern today, or your main question was to do with an internal transfer, is that correct?

utterance: That is right.

utterance: OK. Well right now I see that you have an available balance in your checking account that is five thousand dollars, and your savings account is three thousand dollars. What exactly would you like to transfer?

utterance: I'd like to transfer I'm sorry transfer my checkings to my savings.

utterance: OK, that's.

utterance: Not a problem.

utterance: Can you please provide me with your account number please?

utterance: Of course.

utterance: Whenever, I'm ready whenever you are.

utterance: Yes please go ahead.

utterance: OK it's nine eight four three five two one one forty-three sixteen forty-one ten.

utterance: Mhm.

utterance: OK.

utterance: Yes.

utterance: Perfect.

utterance: Also it's doing that just to verify to make sure that everything is adding up cuz I know sometimes it can just be a little you know there that your name is pretty common, so we wanna make sure we're making sure that we're talking to the right person and nobody, you know, there's no issues what that as well.

utterance: So we OK so we would like to transfer you I believe you said your checkings to your savings. Transfer money, is that correct?

utterance: That's right.

utterance: OK do you have an exact amount of what which money would you like to be transferred? Are you transferring checkings to savings or savings to checkings? .

utterance: Yes I'm so sorry. It's actually a check that I just received, it's went into my checkings account but I'd like to put it into my savings account. And the amount that I'll out to my checkings would be for fourteen hundred dollars.

utterance: OK.

utterance: OK. Let me verify that that money is there.

utterance: OK.

utterance: Not a problem. It's definitely there so I can definitely transfer that money over to your savings account.

utterance: Perfect.

utterance: OK so I'll go ahead and do that for you right now.

utterance: Music to my ears.

utterance: Just give me one moment, since it takes a little longer, I just wanna make sure that the money gets transferred over.

utterance: No problem.

utterance: OK Mrs. Johnson I was able to transfer your your fourteen hundred over to your savings account. Please allow twenty-four to forty-eight hours for the funds to be available, the first five hundred dollars will be available for you to use if needed and after that give it about twenty-four to forty-eight hours and you should have the full access to that money if needed, if you need to use it for anything, of anything of that nature.

utterance: Perfect thank you so so much for your time and your patience.

utterance: Or course, not a problem. That's what I'm here for. I'd also like to let you know that in order for you like maybe you wanna do this sometime when you're home and just on your own, just to figure it out, we also offer services that's with our online banking and through our online banking with Intel bank, you can actually setup your account with us, you can check your savings account, and check your checking account, and we also offer you to do internal transfers and external transfers as needed and those do not cost a fee as long as you are banking with us, it would not be an issue for you to transfer your funds that way.

utterance: Is there any more services or questions you may have for me today?

utterance: No! You've definitely answered all my questions with great information. I thank you so so much. Into that check did go through, correct? Or is it pending?

utterance: It sure did.

utterance: It it definitely did go through. We just have to wait, the first five hundred will be definitely be available today and the rest of the funds will be available within the next twenty-four to forty-eight hours for you to have full access to it, and you should be good to go.

utterance: OK. Thank you so so much.

utterance: Not a problem at all. If you have any other questions or any other you know any other worries or complaints please just give us back a a phone call and we'll be gladly be able to assist you if you have any issues that may arise using our online portal.

utterance: Please just give us a call back and we'll be gladly able to help you with that as well. Thank you for calling Intel banking and we hope you have a great day.

utterance: Thank you so much. Have a great day.

utterance: You too, bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, this is Pat speaking. Who'd I have the pleasure of speaking with?

utterance: Hey, Smith.

utterance: I'm listening. What can I do for you?

utterance: Well, I got this little post card in the mail about being able to access my money in thousands of locations what's that about?

utterance: OK.

utterance: You must be referring to our new ATM network where you can now use your debit card to access the make a withdrawal any ATM that's it within that network.

utterance: OK. So what do I look for cause I know right there's not a whole lot of bank branches around me where I live cuz I moved. So this means that I don't have to go into Walmart now and do cashback. Oh, thank goodness.

utterance: That's right.

utterance: So you can we are actually sending you a new debit card that's gonna have the symbols of all of the new network on on the back and you just look at that one and it will link up or you can go on our mobile app and type in your address or hit find my location, and that will show you the newest ATM to you.

utterance: OK.

utterance: Or I can point you to one that's closest to you now.

utterance: Well I've got the mobile app. And I'll probably just go ahead and use that because I think I could get directions straight from it. Yeah, I'm new to this new place, anyways. So what about fees? What do they do with those cause I know you when I lived in Alabama we had locations you everywhere and I didn't have to worry about those new fees because I was always using you Intellibank's ATMs but so what what's like the fees like if I if I don't use an Intellibank?

utterance: OK, so we won't charge you a fee for any Intellibank ATM that you use or any other banking institution ATM that you may use. They, however, may charge a fee which they will advise you of before you withdraw your money from from their ATM

utterance: OK.

utterance: You'll have to agree to whatever fee that they charge but there will not be a second charge from us. It'll just be whatever they charge and for the most part with this network, there are no fees.

utterance: OK, well pull don't you guys have a higher tier checking where if I have like a twenty amount percent and like a high balance though right something something.

utterance: Yes, ma'am, we have a money market account so where if you have a daily balance of above five thousand dollars there are no fees of any kind associated with that account as long as the daily balance remains above five thousand.

utterance: OK let's go ahead I need to check my savings and checking balances.

utterance: OK, and what is your date of birth?

utterance: Oh, yes, I'm sorry anyways it's March twenty-fifth nineteen seventy-four.

utterance: And your checking account number?

utterance: Hang on just a second, I'll have to find that cute little card I keep in my wallet I like how you guys dot the I on Intellibank with a brain. It's so cute. OK account number six seven four three two two zero zero five.

utterance: All right, and now I'm showing the balance on that is six thousand three hundred twenty-four dollars and thirty-two cents.

utterance: OK.

utterance: Did you also want to check your savings account?

utterance: Yeah, let's do that and hold on, it's the it is the same as the others but the the the the suffix is zero zero one.

utterance: What's the number?

utterance: OK, now I'm showing that balance is eighteen thousand four hundred eighty-five dollars and fifty-three cents.

utterance: OK, so what are we gonna do to go I want to start that money market account and I know I got enough in my account already but I wanna leave it a cushion for maybe maybe lift two thousand out of my savings and put that into that new account along with the balance of my checking just rollover or do I get a brand new account, I don't I don't know how on any of this works.

utterance: I'm actually gonna have a financial advisor contact you to set that up because they do need to get some more detailed information from you.

utterance: OK.

utterance: And what's the best number for them to call you back at?

utterance: Oh, yeah yeah yeah so I haven't my cell number since forty-three four two eight five forty-four seventy-four

utterance: All right.

utterance: And I have your email address as Katie Smith seventy-four at Gmail dot com?

utterance: That's it.

utterance: All right, miss Smith I will have them reach out to you yeah probably within the next hour, does that work for you?

utterance: Perfect. By that point, I should already have gotten to the ATM and got my cash out.

utterance: OK, did you need the address for that?

utterance: no, I'm just gonna go ahead and use the app. I saw some Girl Scouts out in front of Walmart and it's time for me to go ahead and stock up on some cookies.

utterance: All right, well is there anything else that I can help you with today, Miss Smith?

utterance: No, I think that sums it up. I can't wait to get that new account switched over.

utterance: All right, I will have them reach out to you within the next hour.

utterance: You have a great day, we appreciate your business.

utterance: you too.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Yes. Monica Stevens.

utterance: OK Miss. Stevens Can I get your date of birth?

utterance: Yes one one nineteen sixty.

utterance: OK New Year baby.

utterance: Yes.

utterance: OK any plans for this New Year?

utterance: absolutely not.

utterance: Yeah I mean COVID is still out there so I don't. Yeah I don't blame you. All right Ms. Stevens for security purpose can I get your Driver's License or State ID?

utterance: Yeah.

utterance: Yes. P G one three three seven four eight.

utterance: OK. and also for security purpose can I get the email that we have on file.

utterance: Yes. Organic peach at Gmail dot com.

utterance: OK and what can I do for you today?

utterance: Yes I want to open up a a a new account.

utterance: A savings account.

utterance: OK a savings account?

utterance: Yes I'm trying to get a jump start for the next year.

utterance: Hey New Year baby, New Year New Year resolutions. I'm I'm I don't blame you. OK. But we can do that for you. OK.

utterance: Yeah.

utterance: And are we pulling or putting any money from your checkings account into your savings account?

utterance: yes. I'm gonna get three thousand out of my checking.

utterance: OK.

utterance: OK there's a and for the confirmation can I get your checkings account number?

utterance: Yes one one two four five five six zero zero nine nine.

utterance: OK.

utterance: All right and what you said three thousand?

utterance: Yes.

utterance: OK.

utterance: All right let's set up a savings account.

utterance: OK.

utterance: All right and how are you doing today?

utterance: I'm doing great. How about yourself?

utterance: not too bad not too bad. Just.

utterance: Good.

utterance: Just waiting for the the the hours to count down.

utterance: Oh yeah.

utterance: All right All right Miss Stevens you should be getting a email confirmation about this and it should have your account number in there. when you get this email can you read me the last four digits of the account number of your new savings account number to confirm?

utterance: Yeah the last four?

utterance: Yes.

utterance: Let me Is five two zero zero.

utterance: That is about. That's correct OK. And right now you have a savings account.

utterance: Oh OK.

utterance: We're gonna get that three thousand in there as well.

utterance: All righty.

utterance: OK.

utterance: Now give it a about a hour or two. for it to show up. Do. You do have like the app the Intellibank app?

utterance: Yes.

utterance: OK. once you sign in your savings account should show up and you can also do transfers within within the app with. For your for your accounts but yeah the this this should fairly be in your account fairly soon.

utterance: Mkay.

utterance: OK.

utterance: right now in your checkings account you have five thousand six hundred eighty-seven dollars and eighty-two cents.

utterance: OK.

utterance: OK and again you you get the email. There's gonna be another email to confirm that you confirm the account that you sent.

utterance: OK.

utterance: OK.

utterance: And again if you have any questions of anything don't hesitate to call or go to the app and go to our help help center it it gives you pretty much bullet point step by step of what you need to do for anything on there, whether it's transfer or wire transfer if you need to set your checks that you're getting from work to go to a certain account you can do it on there as well. but yeah that you seem to be pretty good right now.

utterance: Oh OK and how soon can I if I wanted to take money out how soon could I do that?

utterance: within the next twenty-four hours.

utterance: Oh OK. OK.

utterance: Mm.

utterance: I always tell people advise people to make sure that the system stays current. Wait twenty-four hours. That way you can do whatever you want with your account.

utterance: Oh OK. all righty.

utterance: All right?

utterance: OK.

utterance: Is that about it?

utterance: Yes.

utterance: Oh all right. Thank you for calling Intellibank. You have a good day.

utterance: You too. Bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Izumi. Who am I speaking with today?

utterance: Hi Izumi. My name is Edward Ellrick. calling in I have a pretty big problem with my card today.

utterance: I was out of town last week on a work trip, and I used my card at a bunch of different places when I came home Monday this week, I was balancing my account into my expense reports and I noticed that there was a charge on my card that I'm pretty sure wasn't me.

utterance: do you think you could help me look more into it? It's listed from It's it's listed for a different city than I was in and nothing of the charge seems familiar to me.

utterance: Oh, OK, yeah. I am so sorry to hear that. I can definitely take a look into your card Let's see. May I get your account number and the last four of your social please?

utterance: Sure. the account number is one zero zero two zero one and the last four of my social are fifty two fourteen.

utterance: K, perfect. Thank you so much for that. And then can I get your date birth please?

utterance: Yeah it's October forth, nineteen ninety.

utterance: OK, perfect. And then just give me one moment while I pull up your account.

utterance: Yeah, that's not a problem.

utterance: OK, thank you.

utterance: How's your day going so far?

utterance: it's going pretty good. it hasn't been too busy so we've had a lot of breaks here and there.

utterance: Oh, that's always good. Are you almost out? Or do you still have a while till your shift ends?

utterance: No, it's not too much. I have about two hours left so It's it's really nice. It hasn't been a long day.

utterance: Oh, that's good. are you full-time or part-time?

utterance: So actually work part-time. I used to work full time about a year ago but I switched over and it's actually been really nice.

utterance: Yeah, I bet.

utterance: Yeah. I have school coming up so it works better with my schedule.

utterance: All right Mr. Ellrick. So I have your account pulled up and I do have to ask you your security question. and then that security question is what is the first name of your youngest sibling?

utterance: Yeah, it's Alfonz.

utterance: Perfect. Thank you so much. Yep that's what we have on your account. and then may I also get the full card number of that card that was used?

utterance: Yeah I think it was my travel card.

utterance: Oh yeah. So that's actually your travelers card that's connected to your account.

utterance: Oh yeah. give me one second. Let me get that card number for ya.

utterance: Of course, take your time.

utterance: right here. K, you ready for the number?

utterance: yes.

utterance: K. So it's fifty five sixty five one two three four, thirty three sixty three forty seven eighty nine.

utterance: OK perfect. and then let me just verify that number with ya just to make sure I have it correct. So I have fifty five sixty five twelve thirty four, thirty three sixty three forty seven eighty nine?

utterance: Yeah, that's correct.

utterance: OK. Perfect. Thank you so much. OK. Let me just pull up your transaction list. Just one moment.

utterance: Oh, OK.

utterance: K.

utterance: K. So I have the transaction since last Monday. what was the date that you saw for the other transaction that was suspicious and what was the amount?

utterance: I think it was a place called Games for You It was somewhere out of Scottsdale, Arizona for like seventy five I believe.

utterance: I wasn't anywhere in Scottsdale. I was in Anaheim, California. So I don't remember purchasing anything for seventy five. I think it was Tuesday the eleventh.

utterance: OK. Let's take a look here. OK yeah. Here it is. is there anyone else that has access to your account or the card?

utterance: No. It's just me on the account. I haven't given my number to anybody else at home.

utterance: OK. All right. Let me take a look into the transaction information.

utterance: All right.

utterance: K let's see here. OK. So it does look like it was an online transaction for a game store. Do you remember using your card for an online purchase?

utterance: no. I don't usually shop online and if I do it's a different card that I use. It's not this one.

utterance: OK. and then were you able to get in contact with the company to get any additional information from them?

utterance: Yeah, I already tried that. I tried calling the number on the transaction.

utterance: Doesn't go anywhere though. It just makes a weird tone noise and then it just hangs up after.

utterance: OK. That makes sense. But with the information that you've given me it does seem like your card may have been compromised and we will need to cancel that card and send you a new one.

utterance: we'll also be gonna fraud dispute on that transaction for you. were there any other transactions that you saw on your account that seem unfamiliar besides this one?

utterance: No. All the others ones I have receipts for. It was just that one that just seemed off to me.

utterance: OK. Perfect. All right. Give me just one moment while I get that canceled for you. And then that is the card ending in forty-seven eighty-nine.

utterance: OK. do you know how long it would roughly take for my card to be completely canceled?

utterance: And does that mean I won't be able to use it again after today?

utterance: And how long will it take to get a new card sent over to me?

utterance: OK so I can change that card to canceled status immediately so that basically means that you will no be able to use this card on the account. And then typically the new cards do arrive within about seven to ten business days.

utterance: Oh OK. So if someone tries to use it again, it it's not gonna work right?

utterance: Yeah, that's correct. So once we have canceled it on the system it automatically updates it so let's get that processed now.

utterance: great. Thank you.

utterance: Yeah, of course.

utterance: OK, perfect. So that's all set. And then I have sent out a request for that new card to be mailed out to you. I do wanna just verify that we have your address correctly on file.

utterance: Yeah. It's twelve twenty South Street in Anaheim, California. And the ZIP code is nine two eight zero four.

utterance: OK perfect. And then just to verify so I have one two two zero, South Street Anaheim California. Nine two eight zero four?

utterance: Yes, that is right.

utterance: Perfect. Thank you so much for that. K So that's been requested for the new card to be sent out to that address. And then like I said it's about seven to ten business days for it to arrive. once you do get that new card, there is a sticker on the front with a phone number you just have to call that number to get that new card activated. was there anything else for today Mr. Ellrick?

utterance: no that was everything.

utterance: OK. Perfect. Well thank you so much for calling, have a great day.

utterance: You as well.

utterance: Thank you so much. Goodbye.


utterance: Good afternoon. This is Rose. Welcome to Intellibank. How can I help you?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: I'm doing great Kim, thanks so much for asking. How about yourself?

utterance: I'm doing pretty well I'm calling today because I would like to open an account with you guys.

utterance: Awesome.

utterance: OK. I can certainly help you with that. I'll have to get some information from you and we can take it from there. I do have a question. What type of account were you looking to open?

utterance: Sure.

utterance: I'm looking to open a a checking account.

utterance: A checking account? OK. All right. and have you banked with us before?

utterance: Yes.

utterance: no.

utterance: All right. So we're running a promotion this month for our new clients, we're offering a checking account that is completely free. You will gain two percent interest on it per quarter would you be interested in that?

utterance: yes actually, that would work great.

utterance: OK. All right then. I just have to get some information from you so we can get this set up for you. what is your first and last name?

utterance: my first name is Kim K I M and last name is Johns, J O H N S.

utterance: All right, thank you so much Miss Johns. And what is your date of birth?

utterance: my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: All right. And your Social Security number?

utterance: sure. It is one seven three seven three nine five zero three.

utterance: Thank you. And what is your address?

utterance: let me go let me go grab that, hold on one second. I am opening a new account with you guys cuz I just moved and I do not have it memorized yet so.

utterance: Oh no, that's OK.

utterance: Hold on for one second for me, I need to go grab I have it written down in the kitchen.

utterance: OK. All right. Take your time. You're welcome.

utterance: Thank you so much.

utterance: Are you still there Rose?

utterance: I am.

utterance: OK. Thank you so much. I'm so sorry I I cannot find that piece of paper I wrote that down on, just bear with me for one moment.

utterance: Oh it's no worries, I understand.

utterance: I I cannot believe it's like you know you you finally get someone on the phone and you know then you can't do what you're trying to do it's super frustrating I don't wanna have to call back, you know?

utterance: Trust me.

utterance: I've definitely been there before let me ask you a couple of questions while you're checking.

utterance: OK. Thanks.

utterance: That's OK. So we do have to set up a security question for you, and I'll give you some options while you're looking for that. what is your mother's maiden name? What is the first name of the name of your first pet? Or what street did you grow up on?

utterance: sure, I'll do the street I grew up on.

utterance: OK, thank you so much. And what is the name of that?

utterance: and that's Broadway.

utterance: Thank you. And then also what about your phone number?

utterance: My phone number is seven one seven nine nine three zero seven eight five.

utterance: Thank you. And your email address?

utterance: my email address is my first initial last name, it's K Johns seven seven seven at Gmail dot com.

utterance: OK. Thank you. All right, I won't bother you anymore while you're looking.

utterance: Yeah, I am not able to find it.

utterance: For your address.

utterance: Oh, OK. Well we could just use your email address.

utterance: OK yeah. If we would be able to still set up the account that would be great, and then once I find once I get my hands on this piece of paper I'll ask my husband when he gets home. But otherwise I will call you guys back or go online once you send me whatever information from my account to my email address, I can go online and update the address if I'm able to online.

utterance: yes. Yes you will be able to do that, and I will actually walk you through that process as soon as I get finish setting this up for you.

utterance: Perfect. OK, thank you so much, I appreciate it.

utterance: You are very welcome. All right. So, I did wanna tell you again that you will incur interest and that will happen quarterly, and this is a completely free account. and we also have a savings account available, for you know, our first time clients. That is the same situation, it's completely free but it's only free for the first two years, and then after that you start there's a a five dollar a month payment for that.

utterance: Oh OK.

utterance: It's

utterance: Four ninety-nine, actually. and then let's see here let me go ahead and let's walk through how to set up the account online so that you can update this when you are able to find your updated address.

utterance: OK.

utterance: So what you'll need to do is just log into our website which is WWW dot Intellibank dot com. And on your left hand side of the screen at the very top is a hamburger menu, I'll need you to click there. And once you click there it will open up a portal that will say at the top of the page account and profile. Once you click on profile you'll scroll down to the middle of the page where there is a series of boxes, and that is where you will input your current address.

utterance: Oh OK great.

utterance: And you'll use your email address you gave me as your log in. And let's go ahead and set up a pin for your password. give me four four digits that you can remember.

utterance: sure, it's two four one zero.

utterance: All right. I've got that set in, and that's how you will log into the online banking to complete your registration. OK?

utterance: OK. Thank you so much.

utterance: You are very welcome Miss Johns. was there anything else that I can help you with today?

utterance: no, that's everything. I I really appreciate it. Thanks again.

utterance: You are very welcome, and thank you again for becoming a part of the Intellibank family, and I hope you have a wonderful rest of your day.

utterance: Thanks, you too.

utterance: Thank you. Bye bye.