utterance: Good morning, thank you for calling Intellibank, my name is Leslie, how may I help you today?

utterance: Hi, I would, I called earlier but the, it was, I was talking to someone else but the phone call got cut off the, the main reason why I was calling is that I'd lost my credit card.

utterance: OK I'd be happy to help you with that please accept our apologies, for, for the problems with the phone earlier. Thank you for calling back. Is it your debit card?

utterance: What? Yeah, yeah

utterance: OK, What's your name and date of birth please?

utterance: It's Daniel Corson, that's C O R S O N and my birthday is January twenty-seventh nineteen seventy.

utterance: Appreciate that Mister Corson and can I verify your address please?

utterance: Yeah I live at ten seventy five deercove avenue that's D E E R C O V E Avenue. It's in mid-land Texas. And the ZIP code is Seven Nine Seven Five Six.

utterance: Appreciate that. and would you mind answering the following security questions. My, the name of my first pet is.

utterance: the name of my first pet was my dog mister Big. He was the biggest of the litter.

utterance: Aww that's great. All right, appreciate that. Alright, so you lost your debit card, can you give me the last four debit card number? I see that you have two here.

utterance: The last you want the last digits of the credit card number?

utterance: Of the credit card number.

utterance: OK the credit card number is four four eight five dash six nine one eight dash zero two two zero dash six six four one nine.

utterance: OK and do you remember the last, the date that it was lost? What date you lost it?

utterance: Well it was just it was like two days ago I just noticed it was lost today. it was about, it had, the last time I remember using it was about two days ago.

utterance: About two days ago, all right so on the ninth?

utterance: Yes.

utterance: OK and the, do you remember the last place that you that you made a transaction?

utterance: yeah I was at a restaurant, the restaurant's name is coconuts.

utterance: Coconuts. And that's right there in midlands?

utterance: Yeah, actually I have the, I I have the address for it, it's four three three nine six Scarborough Street.

utterance: OK appreciate that. Do you remember how much that purchase was for?

utterance: it, I think it was about thirty seven, I I I can't remember specifically.

utterance: Yeah, that's good you have quite a few purchases from Coconuts. I just wanna make sure.

utterance: I know, it's a good restaurant. all right, let me go ahead. It doesn't look like anyone's used the card the card since then so good news on that would you like us to just go, go ahead and re-issue, re-issue, re-issue the card or would you like to check with the, with the Coconuts first?

utterance: Well no, I mean that that purchase was definitely made by me and more than likely I may have just lost it so re-issuing I think would be fine. Do you think that would be a good course to take?

utterance: I do, I think that's the smartest thing to do right now so let me go ahead and and cancel this debit card for you your next debit card the new one that we issue would be, it takes about seven to ten days to get to your home. let's see here. Can I go ahead and verify your address back to you? One zero seven five deercove avenue, midlands? Texas, seven nine seven five six . That's where we are gonna be mailing it is that OK?

utterance: yes that's correct.

utterance: OK, fantastic.

utterance: Could you go ahead and and confirm the entire credit card number for me?

utterance: Yes it's it's four four eight five six nine one eight zero two two zero six four one nine. It expires on seven two thousand twenty four and the CVC is five two one.

utterance: Appreciate that sorry I asked you to repeat it twice that's just how our system works all right, so we gonna go ahead and, and I can confirm that I have canceled the the current debit card that we just discussed, so no one would be able to make any purchases or use that card at this point I've confirmed there are no transactions so there's no financial responsibility on your part and, you should be expecting your new debit card within seven to ten business days. When you do receive that card I'm gonna need you to call the number on the sticker on the front of the card to activate it and after you activate it your same pin will still be able to be used on this new card or you can change it on that call if you like. And it will be ready to go. Is there any thing that I can help you with beyond that?

utterance: No that was it, thank you very much.

utterance: you're so welcome I appreciate it so much and thank you for your time today again my name was Leslie and I hope you have a great day.

utterance: Thank you very much Leslie I hope you do too.

utterance: Thank.


speaker_role: Agent

utterance: Good morning, it's a great day at Intellibank. This is Cindy. How may I help you?

speaker_role: Customer

utterance: yes. I'd just looked at my account and there's a transaction that I don't recognize, so I I guess I I I guess I'm disputing it.

utterance: OK. I'm I'll be happy to help you with that. May I ask who I'm speaking with?

utterance: Yes. my name is John Meadows and I live in Dogwood Road in Phoenix.

utterance: great, thank you, Mr. Meadows. And what's your first name?

utterance: John.

utterance: OK. before I can get into your account, I'll need to ask you a few questions. What's your date of birth?

utterance: January fifteenth nineteen seventy-five.

utterance: Great. And can you please give me your phone number and the last four of your Social?

utterance: Yes my phone number is six oh two six eight four three one nine two. And the last four of my Social, is six three five five let me just double check on that.

utterance: Sure.

utterance: I always get confused. I gotta have to do the whole Social Security. It's no it that's it. It's six three five five.

utterance: OK, great got it. And now I have one last security question. What is your best friend's first name?

utterance: Debbie.

utterance: OK. Wonderful. Let's see here. I'll get into your account now. what is the dollar amount that we're looking at?

utterance: three three ninety-nine. Three hundred and ninety-nine dollars, even.

utterance: OK. And what's the transaction date on that?

utterance: let's see here. I'm looking it's eight August sixteenth this this past August sixteenth twenty twenty-one.

utterance: I see. Let's see. OK. And it looks like that was for UV Business.

utterance: Yeah, I've never I've never heard of them. I just. I'm totally drawing a blank on that transaction. I don't recognize the company or anything.

utterance: OK. Does anyone else have access to your account who could have made the transaction?

utterance: Nope.

utterance: And you don't recognize it? do you happen to have any regular membership or subscription fees?

utterance: Nope.

utterance: Nope. I really. I I've looked at it I've analyzed it. I just do not recognize it. I didn't buy anything for three ninety-nine.

utterance: OK.

utterance: So I I I'd like to dispute this transaction please.

utterance: OK. Sure, so here's what we'll do first of all we're going to lock your card to make sure that it's not being used in improperly, and I will create a report here to investigate this transaction. Please give me a moment while I type in all of those details.

utterance: OK. by the way, I I I I want to just check on one thing. On my address I if you could check on that I may have used. I may have given you Dogwood Street. seven fifty-three Dogwood Street here in Phoenix. It's it's actually seven fifty-three Dogwood Road.

utterance: thank you, yes we did have Street, I'll correct that as well.

utterance: Great.

utterance: OK. Let's see. It looks like your dispute is in the system now. And we will have to send you a new card. to ensure that the. Your current card is not being used.

utterance: OK.

utterance: Incorrectly.

utterance: Could you could you give me a balance on that that checking account please?

utterance: Yes, certainly. the balance is.

utterance: You need the

utterance: Do you. You don't need the number?

utterance: No, no, I.

utterance: well I have your I have your checking account number here. I'm assuming it. That was the account you wanted?

utterance: Yes. So let me just double check. I have a couple accounts. I got a checking and a savings, but this is this is on the checking account. This debit card.

utterance: OK. Yes, the balance on that account is two thousand three hundred forty-one dollars and fifty-six cents.

utterance: OK.

utterance: Is there anything else I can help you with?

utterance: no. I think I So I. You'll send me a new card. how long will that be?

utterance: you you'll get it within the week. It takes five to seven days.

utterance: OK. Is there any other way? If I see another dispute, is there any other way to handle it other than calling you, as I'm doing now?

utterance: There is in fact. Do you have an account with our online service?

utterance: No.

utterance: OK. So you can go to Intellibank dot com. And click the register button on the home screen. Fill out your information, hit submit and within twenty-four hours, you'll have access to your online account. Then.

utterance: So.

utterance: I I number one, you want me to set up a an online account. And I would be able to do all of my normal banking then?

utterance: That's correct. You could see all of your transactions and you can simply click on a transaction and click dispute this and it will automatically go to our corporate office.

utterance: Well hopefully I won't have any more disputes but I don't know where this one came from. but all right. I will do that and I look forward getting the new card. And thank you very much.

utterance: Thank you. Again, my name is Cindy, have a great day.

utterance: All right. Thank you, Cindy.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. this is my second call I made about this. I I'm disputing a transaction I made on my gold card. maybe I need to come by a branch.

utterance: Understood. I certainly will see if I can assist you with that. Will be glad to assist you with that ma'am. if you would what is your name?

utterance: Ebony Richards.

utterance: Ms. Richards. Thank you for that.

utterance: Yes. I need to get the status on this.

utterance: Absolutely. I will be happy to give you the status. Are you speaking of time frame? Or just what's happening with the the dispute?

utterance: Yeah. What's happening with it and the time frame.

utterance: OK. Terrific. Understood. just need to verify your account so that I could provide you with accurate information. Ms. Richards, what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: All right. And what is your phone number?

utterance: Six seven eight. Three six one. Eight zero three one.

utterance: Terrific. Thank you for that. And just a couple a bit. More of of information ma'am. what is your mother's maiden name?

utterance: Sanchez.

utterance: All right. And you said the gold card was what you're disputing when you called in before?

utterance: Yes.

utterance: OK. What is your gold card number? Do you have that?

utterance: Yes I do.

utterance: All right. And what's that number ma'am?

utterance: Four four seven nine. Six five three two. Seven four four six. Three nine two six.

utterance: OK. That's four four seven nine. Six five three two. Seven four four six. Three nine two six?

utterance: Yes.

utterance: All right. Terrific. I was able to pull that up. Let's see here.

utterance: Yes because I definitely need to know how long it's gonna to take to get this done.

utterance: Sure. Absolutely. Just so that you know while I'm pulling this up. Ordinarily, it takes about thirty days when you dispute a transaction for the process to be completed because the disputed transaction goes over to our fraud and security department. What they then do is investigate the transaction. they may. For instance. Reach out to the place or retailer where the transaction occurred. they may request receipts from either your or from the retailer. they may of course reach out to you as well to ask further questions. So. Because of the volume of transactions that we process. And obviously customer concerns. it takes a little bit of time for them to be able to go through each and every particular concern. So that's why it's a thirty day window. Generally speaking. now having said that. I'll be more than happy to assist you. You know. With finding a branch as you mentioned earlier. so if you wanna. For instance. Go in and speak to one of our bank officers there at the branch. They'll be able to potentially help with answering questions that they may be asking for you. And you can do that directly in person if they need signatures. Or what have you. On documents.

utterance: OK. Yes I understand and I would like to do that.

utterance: Certainly. let me just ask so that I can find a branch. near where you might be. What's the street address that you would be near?

utterance: Sixty-three Central Avenue.

utterance: All right. So that's six three Central Avenue?

utterance: Yes.

utterance: what city is that in?

utterance: Shreveport.

utterance: Shreveport. And that's in what state?

utterance: Louisiana.

utterance: All right. Ms. Richards let me see if I can pull this up for you and find a few options for you. again certainly understand your concern and we certainly are gonna see if we can get this taken care of for you. But how is your day going?

utterance: Ooh the day is going pretty well. The weather is cooling off.

utterance: yes. Indeed. Indeed. And you know. It's turning into fall time. So it's definitely gonna be a cooling off period here pretty soon.

utterance: It is. I like that this time of year.

utterance: Yes ma'am. Yes ma'am. Well Ms. Richards I found a location that's about a half mile away. That's at five twenty-three. Riverway Drive.

utterance: OK. That works.

utterance: OK. Terrific. that is. Hours of that particular location are nine a.m. till four p.m.. Monday through Friday.

utterance: OK.

utterance: And is there anything else I can help you with Ms. Richards?

utterance: No.

utterance: Again. Certainly appreciate you giving us a call and again if you stop by the branch. I'm sure they will be able to provide you with further assistance as well.

utterance: All right. Thank you.

utterance: You have a good day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hi. Thank you for calling Intellibank. My name is Crystal, how may I assist you today?

utterance: Hey Crystal, how are you doing?

utterance: I'm doing just fine. Thank you so much for asking, ma'am. And yourself ?

utterance: Oh, I'm great thank you. I'm actually sorry to bother you about this on the phone. But I was calling to see if you could help me find a branch location near me.

utterance: Sure, absolutely. I'd be more than happy to help you with that ma'am. May I have the street address where you're located?

utterance: Sure, it's one seventy-nine Moonlight Drive.

utterance: All right I have one seven nine Moonlight, M O O N L I G H T, Drive.

utterance: Yes, ma'am. That's correct.

utterance: All right, thank you for that information. And what city and state, please?

utterance: That's in Mercer, New Jersey. M E R C E R.

utterance: All right, I have Mercer, New Jersey. Just one moment please while I pull up that information for ya.

utterance: OK, great. Thank you.

utterance: All right ma'am. I actually do have two different locations that's quite close to you. If you're ready, I am ready to give you those two addresses.

utterance: Yes, ma'am. I'm ready.

utterance: All right, the first ones gonna be at six one nine Filbert Street. F as in Frank I L B as in boy E R T Street. And that is in Mercer.

utterance: OK, great. So six nineteen Filbert.

utterance: Yes, ma'am that's correct .

utterance: OK, great. And the second location?

utterance: All right the second location will be at seven thirty-two Lightning Point. And that's also in Mercer.

utterance: OK, so at seven thirty-two Light, Light I'm sorry, could you repeat that one for me?

utterance: Sure, that's no problem ma'am. It's at seven three two Lighting, L I G H T N I N G Point. In Mercer New Jersey.

utterance: OK, great. Thank you. Do you know what the operating hours for those locations would be?

utterance: I sure do ma'am. They both are open Monday thru Friday from nine a.m. until five p.m..

utterance: OK, wonderful. And actually do you know if they would be able to help me reset my online banking log in information? I I can't seem to log on for some reason. I think maybe I might have used an old email address. I'm not sure.

utterance: Yes, ma'am absolutely they would be able to. Or if you would prefer, I could actually help you with that right now.

utterance: Oh, really! That would be wonderful. Thank you.

utterance: Sure, ma'am. No problem. first though, I do need to get a little bit of information so I can pull up your account. If that's all right?

utterance: Yes, ma'am. Absolutely.

utterance: All right, thank you. First, may I have your name please?

utterance: Sure, it's Margaret Allen. M A R G A R E T and Allen, A L L E N.

utterance: All right. Thank you for that information Ms. Allen. And may I have your date of birth, please?

utterance: Sure, it's February the fifteen, nineteen sixty-two.

utterance: All right I have February the fifteenth nineteen sixty-two ?

utterance: Yes, ma'am. That's correct.

utterance: Thank you ma'am. And may I also have your drivers license number, please?

utterance: Sure. It's B as in boy six three zero zero seven three five nine zero two.

utterance: All right Ms. Allen. Let me repeat that back to ya just to make sure I've got that information correct. I have B as in Boy, six three zero zero seven three five nine zero two.

utterance: Yes, ma'am. That's correct.

utterance: All right, and I also do have a security question on file for you . what is the name of your first pet?

utterance: His name was Spot. And also in case you need it my telephone number is six six nine six zero three four one nine two.

utterance: All right. Thank you for that information, Ms. Allen. Now I am pulling up your email address here and I'm showing that as being margey dot allen ninety-eight at elements dot net.

utterance: Oh, OK. Margey dot Allen ninety-eight at Elements dot net?

utterance: Yes ma'am. That is correct.

utterance: Oh, OK. I think what I was doing was putting in dot com by accident. So that right there hopefully work out for me. If not, I'll either call you back or I'll just get it fixed whenever I go down to the branch location.

utterance: All right ma'am. That sounds good. Is there anything else that I could help you with today ?

utterance: No, ma'am. You have been very helpful.

utterance: All right, Ms. Allen. Thank you so very much for calling Intellibank. You have a wonderful day.


utterance: Thank you for calling Intellibank. My name is Samantha. How can I help you today?

utterance: hi. I need to check sounds. On my on my checking account.

utterance: All right. And, what's your first and last name?

utterance: It's Jessie. Jessie Brown.

utterance: All right Jessie. And, give me one moment here.

utterance: All right Jessie. And, what's your date of birth?

utterance: It's eight twenty-four seventy-five.

utterance: All right.

utterance: All right Jessie. And, what's the account number on your checking?

utterance: hold on a second. I got it over here.

utterance: Sure.

utterance: Six nine two four eight seven three zero zero zero one six four. Nine seven two.

utterance: OK. And, it looks like you have a security question here.

utterance: What is the name of the first street that you grew up on?

utterance: Oh boy.

utterance: That was man that was all the way back on Baxter. Baxter street.

utterance: Baxter. OK.

utterance: And you said you're checking the checking account balance correct?

utterance: Yeah.

utterance: Yeah.

utterance: I just don't feel like getting off my butt and going to the A T. Going to the bank. You know. I just call you and have you look it up for me.

utterance: Sure.

utterance: And, Jessie what's your driver's license number?

utterance: Oh man. Hold on.

utterance: All right. We got P C six eight. Two seven four

utterance: Is there an extra number in there?

utterance: one.

utterance: All righty. Thank you.

utterance: All right Jessie. And, it looks like the balance on your account is one thousand five hundred and twenty-nine dollars and thirty-one cents.

utterance: OK.

utterance: Can can can you tell me what the last two amounts were? The last two transactions what the amounts were for?

utterance: Sure.

utterance: Because I been having an issue. And I've called to get it taken care of and the lady was pretty rude to me and I don't I don't feel like she really listened to me. I didn't feel like you really wanted to help me.

utterance: And, I ain't used it in a while so in the last two transactions tell me if she's doing her job or not.

utterance: Sure. do you by chance remember the agent's name?

utterance: Her ID number by chance?

utterance: no I'm not good with numbers. But, her name was Rose.

utterance: Rose? OK.

utterance: Yeah put it down. Rose is rude.

utterance: I will actually mark that down in the comments.

utterance: Sorry about that sir.

utterance: Should have been named Rudy.

utterance: That's very creative of you sir. I am actually marking notes in your account and I will contact my manager about Rose and we'll see if we can pull her in for a manager meeting and see exactly what happened and review the call that she had with you. OK?

utterance: OK.

utterance: All right Jessie.

utterance: I can get transferred to her and I can talk to her when we're done.

utterance: Sure. That would be no problem.

utterance: and it looks like the most recent transaction you had was it looks like there is an investment on a WWW dot I stock market dot com. It looks like it was for five thousand five hundred dollars and thirty cents.

utterance: Mhm. I I woul~

utterance: Yeah yeah that's right that's right. It's not doing good. It's not It's it's. You know the market sucks right now.

utterance: It sucks and it really makes me mad because I need I need to make some money on this stuff and it ain't happening.

utterance: They they they get this lame duck president and the whole market goes to crap.

utterance: I I I ain't happy. and then and then I got to deal with people like Rudy.

utterance: I understand.

utterance: I understand sir. And, you said you wanted the second to last transaction as well Right?

utterance: Yeah.

utterance: Yeah.

utterance: One second here. And it looks like there is a purchase on WWW dot N oh I'm sorry One moment sir.

utterance: WWW dot M L B dot com slash Yankees.

utterance: And, it looks like the amount was for three hundred fifty dollars and twenty cents.

utterance: Oh.

utterance: OK yeah. Yeah them them them are for tickets. Yeah. I guess I guess she did listen to me.

utterance: That was what she was supposed to do. She's supposed to make sure that that went through cuz it was it was trying to block my account saying that I'm using a stolen card. Man I ain't never stole nothing in my life.

utterance: That was my card. That was my ticket. That was my money. And, I wasn't happy. I was mad when I called cuz they was trying to tell me I stole it.

utterance: And, I didn't.

utterance: And, she was trying. She was pretty rude to me. I guess that's what you do. You know your name is Rudy you're gonna be rude. And, so I didn't think she was really listening to me. But I I appreciate that.

utterance: Sure. And, Jessie are there any other account's you'd like to check?

utterance: No. No. I'm good.

utterance: I just want to make sure people doing their job. That's all.

utterance: All right.

utterance: And, did you want to dispute those charges or are those OK?

utterance: No no. Those are OK.

utterance: All right.

utterance: I want to dispute the stock market though. I don't I don't think this is the right number for that.

utterance: And, Jessie just so you know we do have an app as well and an online banking service.

utterance: would you like the information for that as well so you don't have to call anymore?

utterance: No. I like calling you guys.

utterance: Sure. No problem. Is there anything else I can help you with today?

utterance: No. Not today.

utterance: All right Jessie.

utterance: Thank you so much for calling Intellibank.

utterance: Again, my name is Sam and thank you so much for calling us today. I hope you enjoy the rest of your week. OK?

utterance: All right. Thanks Sam. Tell Rudy I said I'm sorry.

utterance: All right I will.

utterance: Or Rose. I'm sorry. It's not Rudy.

utterance: Sure.

utterance: All right Jessie you take care OK? Thank you so much.

utterance: You too.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Linda. How can I help you today?

utterance: yes. I'm calling in regards to you know, finding a branch so I can open an account.

utterance: Oh. Are you trying to come in to open an account, because you know I can help with that over the phone?

utterance: Oh I didn't know that. I thought I had to go inside, you know, and fill out all the paperwork and stuff like that. And give copies of my ID and stuff.

utterance: Oh. actually, no, ma'am. I can totally help you over the phone with that.

utterance: Awesome. Thank you, I really appreciate that. That way I don't have to go anywhere with two screaming children.

utterance: Oh. I completely understand as I have twins, myself, at home. How old are your children?

utterance: two and five.

utterance: Oh. I have two year old twins myself, both boys.

utterance: Oh, wow. Well, maybe we can have. Get them to have a play date.

utterance: Are you anywhere near South Dakota?

utterance: no. I'm sorry. I didn't know you were that far. I thought you were in Florida, like me.

utterance: Oh, maybe when we take our Disney trip, we can link up.

utterance: Oh. All right. We'll have to exchange numbers after the phone call.

utterance: Alrighty then. So, you said you'd like to open an account?

utterance: Yes.

utterance: All right, I can totally help you with that. What type of account would you like to open? Checking, savings, credit card?

utterance: OK. See. I. You already read my mind, girl. I was trying to figure out if it was checking or savings. But let's start with a checking account and if I feel like it, we can always add a savings account on a later date.

utterance: Absolutely. Just so you know, we do offer free checks for all of our account holders.

utterance: That's wonderful.

utterance: Yes, ma'am it is. It's a great convenience. Saves you lots of money.

utterance: Oh. OK.

utterance: Well, great. I just need to get some information from you.

utterance: Sure. What do you need from me?

utterance: I need your first and last name, please.

utterance: It is Melissa Joseph. Do you need me to spell that for you?

utterance: yes, please .

utterance: OK. Last name is J O E S P H.

utterance: Thank you very much, Mrs. Joseph. And what is your date of birth?

utterance: It is February fourteenth nineteen ninety-six.

utterance: Oh Valentine's baby, huh? How exciting.

utterance: It definitely is.

utterance: I bet you get double the presents every year. Double the love.

utterance: Yep. Double the chocolate, too. Stuff I don't need.

utterance: I wouldn't mind double the chocolate. You can pass it along my way.

utterance: Yep. Yep. Give me the address, I'll mail it to you.

utterance: All right, Mrs. Joseph. And can I have your Social Security number, please?

utterance: can you give me one second. I don't have the information on me. But I can go in my wallet and get it for you.

utterance: Absolutely, ma'am.

utterance: Sure, one second, please.

utterance: All right, I'm back. I do apologize it took so long, I couldn't find my information.

utterance: Not a problem. Do you have that information handy?

utterance: Yes. I did find it. My Social is five six two three eight one one four five.

utterance: And that is five six two three eight one one four five?

utterance: Yes, ma'am.

utterance: All right, perfect. And just out of curiosity, which account type do you wish to use for the deposit? Checking or savings?

utterance: I'm gonna transfer money out of my savings account to this new checking account.

utterance: OK. Great. And what's the account number?

utterance: It is four six zero one five two four four eight one two zero.

utterance: And that is four six zero one five two four four eight one two two?

utterance: No. Everything was right except the last number. It's not two two. It's two zero.

utterance: I apologize. And that is four six zero one five two four four eight one two zero?

utterance: Yes.

utterance: OK. Got it. And how much money would you like me to transfer into this account to start off your checking account with us?

utterance: Is there a minimum that I need to transfer for no in order to be fees?

utterance: OK. Well our checking accounts, are currently we're offering for no fees. we do require a twenty dollar minimum balance.

utterance: OK. So I'm gonna go ahead and put two hundred in it from my savings.

utterance: So we're gonna be transferring two hundred dollars from your savings account ending in eight one two zero into this new checking account with us?

utterance: Yes.

utterance: Perfect. And I just need to get a security question from you. Example mother's maiden name, your first street address?

utterance: you can go ahead and do mother's maiden name.

utterance: Sure, and what is your mother's maiden name?

utterance: It's Weiss. W E I S S.

utterance: And that is W E I S S?

utterance: Yes, ma'am.

utterance: OK. Sounds great. Well, Miss Joseph, your account is now open. And you will receive your account information and card by mail in the next three to five business days. Is there anything else I can do for you today?

utterance: Nope. That was it, thank you very much.

utterance: Oh, thank

utterance: You for calling Intellibank. My name, again, is Linda. You have a great day.

utterance: You, too. Bye bye.


utterance: Good morning and thank you for calling Intellibank. My name is Steven. How can I help you?

utterance: yeah, I received a notice in the mail about something being wrong with my account and I need to figure out what it is what happened how I need to fix it. I I don't know.

utterance: OK. I could see if I can help you out. Do you have the the notice with you?

utterance: yes.

utterance: OK. there should be a a four digit number at the top left. what is that number?

utterance: Top left top left? Seven eight zero four.

utterance: OK. It looks like you need to find a branch. close by you so you can go in in person and take care of that.

utterance: account and see what's going on with it. They'll need to actually see you in person.

utterance: OK. I don't think I live anywhere near one.

utterance: OK. Well let's get some information from you first and then we'll find a branch that's closest to you. and then we'll see if there's anything else I can help you with, OK?

utterance: OK.

utterance: That's great.

utterance: All right so let's start with your name?

utterance: Crystal Humphrey.

utterance: OK Crystal. What is your date of birth?

utterance: Ten twenty three nineteen eighty-seven.

utterance: OK. On the account do you have a credit card number? that you could give me?

utterance: I sure do.

utterance: Sure. four four eight five nine nine five nine four four two five nine seven four three.

utterance: OK.

utterance: OK great. And for security purposes, I need to ask you your security question. your security question is what is the name of your first pet?

utterance: Shaggy.

utterance: OK! Shaggy. Thank you very much.

utterance: Sure.

utterance: can you give me your account number?

utterance: Yes I sure can. two four three five eight eight nine zero one six.

utterance: OK. Excellent. Thank you Ms. Crystal. And while I got you on the phone I see it's been a little bit since you've authenticated your account here. Would you like to add a PIN number to your account for security reasons?

utterance: Yes, that would be great.

utterance: OK. And it's a four digit account PIN number. What would you like to use? zero four nine zero.

utterance: OK. And your password they just one word that we can add to the account. What would you like that to be?

utterance: Cola.

utterance: All right. make sure that your email address is still good I've got Mrs. Humphries at Gmail dot com. Is that correct?

utterance: actually that needs to be at Yahoo.

utterance: OK. Mrs. Humphries at Yahoo?

utterance: Yes.

utterance: Dot com. OK. All right excellent. So we've updated your information. Let's go ahead and find you a a branch for you to go to. can you give me your your current street address?

utterance: Seven four six eight Galapagos Way.

utterance: All right. And what city is that in?

utterance: Irvington.

utterance: All right. And the state?

utterance: Texas.

utterance: And lastly your ZIP code?

utterance: Seven four zero three nine.

utterance: OK. Looks like there's three Intellibanks in your area. the closest one is about seventeen miles away.

utterance: Oh goodness just to get to the branch.

utterance: I know. I know it. I'm so sorry. It's for your own protection that they do that.

utterance: They can't do anything just over the phone it has to be in person?

utterance: We can normally do most things over the phone and online. but it looks like here that there was a a security issue with your account and they need you to actually come in.

utterance: Oh OK. OK. I understand.

utterance: OK. so this the closest bank is at nine three zero two zero two one Manchester Boulevard and that's in Irving Texas seven zero four one six.

utterance: OK.

utterance: that is an Intellibank right there at the corner. they're open Monday through Friday nine to five

utterance: I suggest getting there early so you don't run out of time if you go in the evening. Are you able to do that?

utterance: Yes, I can do that. do I need to make an appointment?

utterance: You don't need to but we certainly can if you'd like to.

utterance: OK. I would like to do that.

utterance: All right when would you what date would you like to go? Wednesday October fifth and we can hit nine o'clock.

utterance: OK. I got you down for Wednesday October fifth right at nine o'clock. You will be speaking to agent LaCroix. and it should take no longer than three and a half hours.

utterance: Wow. Three and a half hours. OK. what all do I need to bring with me?

utterance: Make sure you bring your government issued ID that could be your driver's license. make sure you have your account number.

utterance: OK.

utterance: make sure you have your password your PIN and if you have a credit card number that'll also help as well.

utterance: OK. I can make sure I have all of those. Sure will.

utterance: All right. Was there anything else I could help you out with?

utterance: no, that's it, thank you for your help.

utterance: You're so welcome. Thank you.


utterance: Thank you for calling Intellibank. My name is Kelsey. How may I help you today?

utterance: Yeah, I need to check my balance on my checking.

utterance: OK. before we get started can I go ahead and verify your name? telephone number and date of birth?

utterance: my name is Pat Smith.

utterance: Telephone number is three three four five five five five one five two.

utterance: mhm.

utterance: Date of birth two twenty-two seventy-nine.

utterance: All right.

utterance: Oh. Guys busy today?

utterance: yeah actually very busy.

utterance: I thank you for confirming that information for me. So you said you wanted.

utterance: Took me a long time to get on the phone.

utterance: Really sorry about that. Like I said, super busy. you said you checking account?

utterance: Yeah.

utterance: OK. can I go ahead and verify that account number?

utterance: One two five eight seven nine.

utterance: OK.

utterance: And I'm showing that you've got a balance of seven hundred seventy-six dollars and fifty-three cents.

utterance: Yeah, I was spent a lot more money. My my I just had a family member pass and you know I'm that hoping I get some money in the in the near future from that. why I'm calling. cuz I wanna to see if there's like a limit on how much I can deposit into your account? with you.

utterance: Oh, OK.

utterance: There's not a limit. However any deposit over ten thousand dollars will have a ten day business hold on it just for they make sure they verify the funds.

utterance: Oh, they don't have that much money. But you can accept five. Five thousand dollars or six thousand dollars?

utterance: OK.

utterance: yeah but.

utterance: yes. But it will probably still be like one or two days before it will hit your account.

utterance: there'll probably be about two hundred dollars that you'll be able to withdraw immediately. but they do wanna go ahead. Any large sums will take a couple days.

utterance: is there anything else that I could assist you with today, Pat?

utterance: well I was wondering about the the cards. I mean I wanna order. I always pay by check.

utterance: And I was wondering do y'all have them debit cards?

utterance: we do.

utterance: and I can go ahead and help you get setup with that today if you'd like.

utterance: What all do you need from me?

utterance: actually I just need to go ahead and verify your address your mailing address and

utterance: Hang on. I forget my ZIP code. Hang on for me.

utterance: No problem.

utterance: It's one two five Main Street Wetumpka, Georgia three six one two four.

utterance: All right. thank you for providing that information. it should take about five to seven business days to receive that card in the mail.

utterance: And once you do that you can go ahead and activate the card by calling the number on the back of the card or by visiting our website, W W W dot Intellibank dot com backslash activate.

utterance: And that will be in the letter that they send you and you can go ahead and pick out your own personalized PIN.

utterance: Awesome.

utterance: is there anything else I can help you with today, Pat?

utterance: Nope.

utterance: All right. Well, thank you for calling Intellibank and have a wonderful day.

utterance: You're welcome.


utterance: Hello, this is Roger from Intellibank. How may I help you today?

utterance: Yes, sir. I wanna update my phone number and I wanna also make sure that I have the correct address on my account. Will that be OK?

utterance: Oh, absolutely that's OK. I would definitely love to help you with setting with getting everything situated. OK, I'm gonna ask you for some personal information. Can I get your first and last name?

utterance: Roshonda Jackson.

utterance: OK, can you spell Roshonda for me, Ma'am?

utterance: R O S H O N D A and Jackson will be spelled J A C K S O N.

utterance: Thank you so much, Ma'am. Can I get your date of birth?

utterance: Yes, sir. My date of birth is June thirtieth, two thousand and one.

utterance: Thank you again. Can I get your state-issued ID number or the last four digits of your social?

utterance: Yes, I'm gonna get my ID right here.

utterance: OK, no problem.

utterance: OK, I have as Z four C six four four S one five G seven R.

utterance: And that was Z four Z six four four S one five six seven seven R?

utterance: no, no, sir. I will say it again. Z four C six four four S one five G seven R.

utterance: OK, and that was Z four C six four four S one five G seven R.

utterance: Yes, sir. That's correct.

utterance: OK, thank you so much, ma'am. And can I get the number of the account?

utterance: My account number five five six one eight zero nine five eight two.

utterance: And those last four digits digits were five, nine five eight two?

utterance: Yes, sir.

utterance: OK, and can I get the OK, and what type of personal information are you looking to update again?

utterance: I wanna update my phone number because I got a new phone. I just, yeah, I got a new phone. I need to update this one.

utterance: OK. It's no problem, no problem at all. Can you give me the phone number, ma'am?

utterance: Yes, sir. My phone number is eight oh three five two zero zero eight nine five.

utterance: OK, I couldn't hear you almost on my end. Do you mind repeating that?

utterance: Yes, sir. It would be eight oh three five two zero zero eight nine five.

utterance: OK, and that is eight oh three five two zero zero eight nine five?

utterance: Yes, sir.

utterance: OK, thank you so much, ma'am. OK, I'm gonna go save everything. Just give me a couple of seconds just to make sure everything goes through the system.

utterance: Yes, sir. And after this again I wanna make sure I got the correct street address.

utterance: Yes, ma'am, yes ma'am.

utterance: OK, everything has went through. and now you said about you wanted to make sure that you had the had the same street address or did you want the street address updated?

utterance: No, I just want to make sure I have like, can you tell me my street address that's on my account?

utterance: Yes, yes, ma'am. Give me, give me, give me a second so I can pull it up.

utterance: OK, the street address that we have for you on file will be three, it's three eight six Taylor Street. Union Columbia Union South Carolina?

utterance: No, sir. It it's two eight six Taylor Street, but it's just Union, South Carolina, not Columbia.

utterance: OK. Thank you so much, ma'am. And what, is is your ZIP code two nine zero zero one?

utterance: Yes, sir.

utterance: OK, so let me update that. So that is again five eight six Taylor Street Union, South Carolina?

utterance: Yes, sir.

utterance: Two nine zero zero one?

utterance: Yes, sir.

utterance: OK, I wanna update that. I wanna save that to the system.

utterance: OK, everything has been saved and it and it's, it is through. So is anything else that I I can help you with today, ma'am?

utterance: No, sir. That'll be all.

utterance: OK. Thank you so much, ma'am, for calling us here at Intellibank. We thank you for your time and we greatly appreciate it. There'll be a survey at the end of this phone call asking you for your experience Please take it. And have a good day.

utterance: You too. I will make sure to complete that survey. Bye.

utterance: OK.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, my name is Ashley, how may I help you today?

utterance: Hi, I'm calling because I'd like to open an account.

utterance: OK, I'll certainly be happy to help you with that. just give me one moment and I'll bring my system up here so I can start that process for you.

utterance: Great, thank you. How has your day been so far?

utterance: Oh, it's been pretty good. I can't complain. it's Wednesday, hump day so you know, almost over, in the middle and I have a a date tonight with my husband so that's something to look forward to.

utterance: Ooh, definitely.

utterance: All right,

utterance: OK. All right and how did you hear about our bank.

utterance: Actually, my mother has an account with you guys and I've been having a lot of problems with my bank so she told me to call you guys and open an account with you

utterance: Oh really?

utterance: Just been yeah, it's just been one problem after another.

utterance: Apparently, someone hacked into my card right after Christmas and the fraud hotline called me to let me know.

utterance: But they said they were gonna refund all the charges. They knew it wasn't me. You know, all that fun stuff that comes after.

utterance: Oh my goodness.

utterance: Wow, I'm sorry to hear about that. Well, definitely won't have that issue with us.

utterance: so, I'll be happy to get this started for you. All right, so in order to open up account just need to gather some information from you.

utterance: so let's start off first with your first and last name please.

utterance: My name is Hailey Parker.

utterance: Thank you and what is your date of birth?

utterance: Four fifteen eighty-nine.

utterance: And my social is five nine two seven seven nine nine eight eight.

utterance: OK, perfect. Thank you let me just recap that information. So your date of birth I have April fifteenth nineteen eighty-nine.

utterance: Social is five nine two seven seven nine eight eight.

utterance: Is that correct?

utterance: Yes, ma'am.

utterance: OK, all right and what type of bank account are you looking to open up? checking or savings account?

utterance: for now I just wanna open a checking account.

utterance: OK, absolutely we can definitely do that. now for security purposes, we do just have to set up a security question on the account. We do that for all of our clients.

utterance: A lot of people do the most popular is your first pet and your mother's maiden name. Did you wanna go ahead and do those or choose something else?

utterance: Oh, that'll be perfect.

utterance: OK, all right so what is your first pet then?

utterance: Jenkins.

utterance: And that's J E N K I N S.

utterance: Thank you and your mother's maiden name?

utterance: Ruggers and that one is R U G G E R S.

utterance: OK, perfect.

utterance: All right, so we got all that information in here so when you call, anytime you call or over the phone, you'll be asked for that information just for verification purposes cause we like to keep our accounts super secure.

utterance: All right, so.

utterance: That's appreciated.

utterance: Absolutely. It might be a pain in the butt but it's definitely worth it to make sure no one's hacking into your account, you know?

utterance: Oh yeah and especially not around a holiday.

utterance: Exactly, so we offer our simple checking savings account. it has no monthly fees no minimum that needs to be in there, no maximum needs to be in there and it only costs fifty dollars it's only fifty dollars to open it. You can put more if you want but it has to be at least fifty to open the account.

utterance: So would you like to, do you have that, to go ahead and transfer in there?

utterance: I do. said there's no monthly fees?

utterance: OK.

utterance: Correct. Yeah, there's no monthly fees, we don't charge for withdrawals from the ATM, we don't charge for debit transactions.

utterance: You know, no like monthly maintenance fees or anything like that so it's completely free checking.

utterance: Absolutely.

utterance: Perfect.

utterance: All right.

utterance: I'm ready.

utterance: OK.

utterance: All right so what you would need to do then is we got this all set up. So you would just need to go and make a deposit at one of our branches.

utterance: and what I would like to do is go ahead and and tell you about our online banking service if you'd like to hear about it.

utterance: Absolutely, I do most of my banking online or through apps.

utterance: OK, all right perfect, so you would go online to Intellibank dot com or go to the app store and download the Intellibank app.

utterance: You create a username and password. They're gonna ask you for some personal information much like how I asked you and once you get your check checkbook in the mail that has your routing number and your checking account number.

utterance: We will you can go ahead and enter that information to in order to start your account and actually they might be able when you go into the branch. I'm pretty sure, I'd have to double check on that.

utterance: but they might be able to give you a checking in checking routing number there. but if not, you'll definitely get it in the mail.

utterance: so that'll be much easier for you to be able to conveniently check your checking account, do transfers, different things of that nature. OK.

utterance: All right, so you're all set up here so when you go online to the when you go online to the website or through the app you'll actually be able to put in your location information and it'll bring up the branch that's closest to you.

utterance: That was actually gonna be my next question.

utterance: Yes.

utterance: I know where the one closest to my mom is but not to me.

utterance: Yeah, so it'll it'll tell you right, you know, based on your location the closest one to you and most of the branches are open nine to five Monday through Fridays. Some are open on Saturday from I believe it's nine to two.

utterance: OK and when they say where the branches are, do they tell you whether it's walk up or drive thru, ATMs?

utterance: Yes, when you do when you are looking for that, yeah, it has like little symbols on there and it tells you like what each symbol means.

utterance: So it'll definitely tell you all about that when you're ready to use the ATMs.

utterance: Mhm.

utterance: OK, perfect. Thank you so much.

utterance: You're welcome, is there anything else that I can assist you today Ms. Parker?

utterance: No ma'am, that's all.

utterance: All righty, well thank you very much for calling Intellibank and you enjoy the rest of your day.

utterance: You too, thank you.

utterance: Thank you, bye bye.


utterance: Good afternoon. This is Rose at Intellibank. How can I help you today?

utterance: hi Rose. how are you today?

utterance: I am doing great. Thank you so much for asking. And how about yourself?

utterance: I'm doing great. Enjoying this weather. I love the fall season and all the things that come along with that. How about you? How's the weather where you are?

utterance: Oh my goodness. It is gorgeous. Finally!

utterance: Oh that's awesome.

utterance: I I live in Myrtle Beach South Carolina and we have had a summer that is truly for the history books. It's been absolutely insanely humid. And I'm talking about. The kinda heat. The moment you open the door. It feels like someone's blowing a a hot hair dryer into to your mouth. And your makeup just slides off of your face. And don't be wearing some false eyelashes now! One's gonna be dangling before you get to the car.

utterance: Oh, no.

utterance: Oh, no.

utterance: That's hilarious. Well. I I'm calling today. I actually I was online. And I was trying to. You know. Figure out the whole situation online and and get setup and everything. And I was having a problem because I don't know if it was your website or my internet service. I didn't notice having an issue earlier when I had tried to search something on Google but but regardless. I was having a problem doing anything online so. I though I'd give you a call. and see if you could help me out. I am trying to open an account.

utterance: I'm very sorry to hear that you had issues on our website. It has been down for two days. However it's supposed to be up tomorrow. Of course not the day that you were trying to setup your account!

utterance: Oh OK.

utterance: So. Yes we've had calls all day about it. and again I apologize. we want to welcome you to the family without frustration. So. I will certainly take over and help you with that situation today. so you're opening a new account. Do you know what type of account you'd like to open?

utterance: yes. I'd like to open up a checking account to start please.

utterance: OK. We can certainly take acbye bye. take a look at the checking account options we have. We do have one that has some nice kickbacks. it has cash back on your purchases however that one does have a monthly fee. I mean it's not very much. But it it is a monthly fee. So And then we also have an account that does not have cash back. Just our basic account. And that one is free.

utterance: I think I'll go with the free checking account please.

utterance: OK. All right. Let's get you started. what did you say your first and last name were?

utterance: Sure. It's Kim. And the last name is Johns. That's J O H N S. And my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: All right. Thank you miss Johns. And could you please provide me with your social security number?

utterance: Sure. That is one seven three. Seven three. Nine five zero three.

utterance: Thank you ma'am. And we have some security question options I'd like to read to you. And you tell me which one seems best for you. We have what street did you grow up on? What is the name of your pet?

utterance: the street I grew up on sounds good. and the answer to that is Broadway.

utterance: OK. Thank you. All right. OK. And I did want to advise you about the interest rate on this account that you will incur. It's Point two percent. On this account. And Would you like any further information about setting up the online banking in order to access your account balance in the future? As it will be up and running tomorrow. The technicians have assured us.

utterance: OK.

utterance: no. I think I can figure it out. I just like I said. Was having a problem connecting. And. You know. in the midst of. Switching. My Bank. Excuse me. My company is switching the bank that they always used. And so I'm like. I wanted to get a new account setup. And I will eventually get this all setup with automatic deposit, you know. From my from my company. but. You know. I wanted to do it all online. But like I said I was having issues. And you were great. You took care of everything. and whatever else I need to do. I will check back. And if I can't do it online. I'll give you all a call.

utterance: Mhm.

utterance: OK. Awesome. I'm so happy to have you as a part of our family Kim. And And it was nice talking to you today. I sure hope you have a wonderful rest of your week.

utterance: Thanks. You too hun.

utterance: All right.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello. This is your Intellibank customer service agent Amanda. What would you like assistance with today?

utterance: Hello Amanda. I'm interested in Intellibank account services. Can you tell me more about them?

utterance: I can certainly help with that. Are you currently holding onto a lot of cash at this moment? I can help you open an account with us.

utterance: That would be nice. Thank you. I need to get rid of of this outstanding amount of money somehow.

utterance: I would like to advise you that there are fees that come with opening an account. The fee changes depending on the account. The fixed rate of a checking account is five per cent each month. Then for a savings account it's seven per cent per month.

utterance: Oh, those are such bad rates for both of those option. I will like to continue with opening a new account.

utterance: Good. Good. What is your first and last name?

utterance: My first name's Dariah and my last name is Lopes.

utterance: Thank you. What is your date of birth, Dariah?

utterance: My date of birth is December fifteenth nineteen seventy-three.

utterance: OK. I got it. What is your social security number? Do you need a few more seconds?

utterance: Oh, it's somewhere in my purse. Give me a few seconds to find it. I found it. My social security number is three two nine three seven six two nine three.

utterance: Thank you so much.

utterance: Today have been such a great day for me. I got a raise at my job, went out to eat with my friends and I even found fifty dollars on the ground. How was your day been, Amanda?

utterance: It hasn't been the best of days, but I'll get over it. I'm just happy that I've finally obtained a job like this that can help pay the bills.

utterance: That's a good mindset to have. Things will get better.

utterance: Thank you so much, Dariah. By the way, I was asked this following question, what account type would you like to use for the deposit? A checking or savings account?

utterance: I believe a checking account would be the best option for me right now.

utterance: OK. I'll go ahead and open your checking account for you. Now, please choose a security question that will help in verifying your identity for future request. You can pick from these options. What is your mother's maiden name? What was your favorite food growing up? Or what elementary school did you go to?

utterance: The easiest for me to remember would be what was your favorite food growing up. I always enjoyed getting empanadas from the local market. They were ninety-nine cents each.

utterance: Delightful. I'll go ahead and select that as your security question and answer.

utterance: Hold on a second. I hear my dog barking in the background. Nelly, stop that. I'm on the phone. Please, baby, I need to talk to Amanda.

utterance: It's fine. I have a pet too. So I understand how it is.

utterance: You're too kind.

utterance: Is there anything else you need assistance with, Dariah?

utterance: Maybe I give a minute to think about it.

utterance: Of course. Take your time.

utterance: I would like to ask if I can close account with any repercussions in the future?

utterance: yes. That's doable. We don't have any hidden fees that you have to pay or anything of the sort when it comes to closing your account without repercussions in the future.

utterance: Oh. Thanks goodness. Another bank I went to charge like a hundred dollars for me to close an account with them. It's why I choose Intellibank. In hopes that they are not like the former one. I'm glad that I was right to trust you guys.

utterance: I understand. Is there anything else that you need assistance with?

utterance: No. That is it. Thank you so much Amanda.

utterance: You're welcome. Thank you for choosing Intellibank. Have a great day.

utterance: Thank you. Goodbye.


utterance: Thank you for calling Intellibank. This is Joe.

utterance: Can I get your first and last name?

utterance: Hi. My name is Stephanie Garcia.

utterance: Thank you Ms. Garcia. What brings you calling in today?

utterance: Yeah so I checked my credit card account balance and I noticed there were some charges that just did not look familiar. I don't remember making those charges and I just wanted see if there is anything that we could do or you can help me.

utterance: Of course, I can. I just need some to ask you some verification questions just to make sure I am talking to the right person. So can I get your date of birth?

utterance: It's May twenty-first ninety-four.

utterance: Perfect. Perfect. Can I also get your credit card number so I can look that up?

utterance: Yeah. Credit card is four seven nine zero six nine six two five four four zero seven one one two.

utterance: Excellent. Perfect. I'm getting that information up.

utterance: And then the last identification question is if I can get if I can get what street did you grow up on.

utterance: Oh I grew up on Johnson Avenue.

utterance: OK. Perfect. So how's your day been so far?

utterance: it's it's going pretty good. didn't do too much. Just getting the house ready to decorate for the upcoming holiday for Halloween. We get too excited over here so can't wait to decorate.

utterance: Yeah. Halloween is like one of my favorite holidays out there.

utterance: I enjoy it quite a bit. Me and the wife actually decorate the house. We do a haunted house theme.

utterance: So I can totally relate to what you're saying. and you said you have kids, right? How many do you have?

utterance: I have four kids and they're actually helping. They're gonna help this year to decorate the house.

utterance: So that's gonna be something fun and something new to do.

utterance: Four kids. Are they older? Younger?

utterance: Are they in that that terrible two. Two

utterance: I

utterance: Have toddlers.

utterance: Yeah. They're they're they're younger than ten.

utterance: Oh wow. so it looks like there were some transactions made over the last ten days so what I can do to assist you further is do a rundown of each scenario of the transaction and then you can tell me if you remember it or it can be particularly fraud. once I get your answers we can do a dispute a dispute claim with Visa to have those transactions reimbursed to you.

utterance: OK. Yeah. Well, you said them last ten days? I haven't really used my credit card that many times so it shouldn't be many transactions but yeah let's go and see what you have.

utterance: OK. So the first transaction looks like it's at a Costco for nine hundred dollars.

utterance: Yeah. That sounds right.

utterance: OK.

utterance: Costco and then it looks like another one for Toy Story for another additional lemme see. Twenty-five dollars?

utterance: I did make. Yes, I remember going to Toy Story.

utterance: Perfect and then a Circle K for thirty.

utterance: Circle K? Yeah, I definitely did not go to Circle K.

utterance: OK.

utterance: that's one of the transaction?

utterance: Yeah for thirty twenty-seven.

utterance: OK.

utterance: And then I also have a price for eighteen dollars.

utterance: No, definitely not another transaction.

utterance: OK.

utterance: And then I have Starbucks.

utterance: Yes.

utterance: that is for five forty-nine. Did that sound familiar?

utterance: Yup. Yup.

utterance: And then I have another Starbucks for twenty-five ninety-nine?

utterance: Yes.

utterance: OK. That is yours.

utterance: OK. So we got these two up here. Let me see then I also have a Desert Museum for two hundred dollars?

utterance: yes. That was a transaction.

utterance: OK. Perfect. OK.

utterance: All righty. And then I think that's thirty-seven.

utterance: So just a couple of so there has been a couple of charges that I do not remember. Could I just go ahead and get a new card sent out to me and just get this as you know.

utterance: Yeah. One hundred percent. So I will make a claim. We'll make a claim for the thirty and that eighteen I just personally can't make the claim over the phone but I do had the verification so what I'm gonna do is get everything prepped up for you and then you could actually go into a branch and request a new card that you could get instantly and then they can actually finalize because you need to actually do a signature to dispute it for us to sent to Visa. So they'll have you sign it. Get a new card. I'll block the current card now so no further transactions could go through and then they'll be able to take the rest do the rest right there at the branch.

utterance: OK. So I'll just go to the branch and the branch is gonna help me get a new credit card and you're going to freeze

utterance: Yeah.

utterance: this this current credit card will be blocked and then they'll provide you a new one at the branch and then they'll have you sign a dispute a dispute form to be sent to Visa to dispute those claims and to give you a reimbursement.

utterance: OK. That works. I would definitely take care of that. Thank you so much for your help.

utterance: Thank you. Have a great day, Ms. Garcia.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Casey. How can I help you?

utterance: Yes my. My. My debit card's been stolen or lost. I cannot find it. And I was just wondering what what's the procedure from this step moving forward on making sure that no. No fraudulent charges are being done on my card.

utterance: Oh, no, I'm so sorry to hear that. I can definitely help you out with that. So just to give you a heads up, we are on a recorded line. And this is a secured not line as well. And my name is Casey Watkins. And my agent number is eight two five seven one four.

utterance: Thank you.

utterance: Absolutely. And so can I go ahead and get your first and last name?

utterance: Yes, Makai Mitchel.

utterance: OK. All right, Mr. Mitchel. OK so as I can pull up your account information, let me go ahead and get a couple pieces of information from you. Can you please verify the last four digits of your social security number?

utterance: Two seven two eight.

utterance: OK. And what is your date of birth?

utterance: It is May twentieth, nineteen sixty-eight.

utterance: OK. Thank you so much for that information. And in order for me to pull up the transactions on your account, I do need you to answer your security question here for me. And that is, what was the make of your first car?

utterance: It was a Toyota Pathfinder.

utterance: OK. All right, a Pathfinder. OK, perfect. And so, OK, I've got your account pulled up here. OK so when did you last have the card in your possession?

utterance: That's what I'm trying to figure out. that's why I'm calling, to see what are the steps of just ceasing, stopping my account. Me coming in. And doing the necessary paperwork to get reissued, or can I do as much as I can over the phone.

utterance: well I was. I was trying to see if you remembered when the last time you had it in your possession was cuz I was going to look up the recent transactions since then to see if there was any fraud.

utterance: OK.

utterance: So, did you have it yesterday?

utterance: I don't remember. Cuz I. I didn't use it.

utterance: OK. So when is the last time you remember using it?

utterance: several nights ago.

utterance: OK, do you remember. OK, do you remember what the vendor was?

utterance: At dinner.

utterance: I was at dinner. I forget. But the dollar amount was I believe around three hundred and fifty dollars. I thought it was, at least.

utterance: Oh, OK. So I see. I see a charge on here from two nights ago, at Pappadeaux. For three hundred and twenty-five dollars and sixteen cents. Does that sound right?

utterance: Yeah.

utterance: OK. OK, so it looks like I don't see any additional charges on here. since then. So I think that that's a good thing. Cuz it looks like even if it was stolen, it looks like that. The person has not used your card.

utterance: OK.

utterance: so at least we don't. It looks like we don't have to do any fraudulent charge reports.

utterance: Mhm.

utterance: but yes, I definitely. I'm going to go. Going to go ahead and cancel your card.

utterance: Thank you.

utterance: because we want. We want to make sure that nothing does happen. So I'm going to go ahead and do that. And that will be canceled as of now.

utterance: OK.

utterance: and then what we'll have to do is just re-issue you a new card. And so I can either we have a couple options with that. So I can re-issue you a new one, and it will be mailed to you within five business days. Or I can re-issue you one, and it would be to be overnighted to you which would be a twenty dollar charge. Or we can actually print it in one of our local branches for you, and that would be a twenty-five dollar charge. So which option sounds best to you?

utterance: can you say them again please?

utterance: we can go ahead and just mail one to you, which there's a standard would be up to seven I'm sorry, up to five business days. And then that. That's no charge. Or, we can overnight one in the mail to you, which would be a twenty dollar charge. Or we you can come into one of our local branches and they can print one on site for you, and that would. That would be a twenty-five dollar charge.

utterance: Yeah, I. I want to come in. I would like to come in and get the local branch to help me out.

utterance: OK, perfect. OK, so Now, do you know where the closest local branch is to you?

utterance: I do.

utterance: OK.

utterance: I actually do.

utterance: OK, perfect. OK, so I go. I went ahead and already got your account closed out for. I mean, I'm sorry, not your account, your debit card. Closed for you so you don't have any. Have to worry about any fraudulent activity. And so then yeah whenever you get a chance, you can just go ahead and go into one of our the whatever branch is closest to you, and then they can go ahead and print one on site for you so you can have a new card today.

utterance: Perfect. That. That's awesome.

utterance: OK. All right, did you need anything, help with anything else today?

utterance: No, that's it. You've been very helpful.

utterance: OK, awesome. Well, thank you for calling Intellibank, and I hope you have a great day.

utterance: Thank you.


utterance: Hello. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim. I have a question about my account. I see a charge on it that doesn't look right to me. I don't recognize it.

utterance: OK, Kim. I can certainly help you with that. I just have to get some information from you. what is your first and? Well, I know your first name. It's Kim. I'm sorry. What is your last name Kim and can you spell it for me?

utterance: Sure, it's Johns. It's J O H N S.

utterance: Thank you so much, Ms. Johns. And can I please have your date of birth?

utterance: sure. It's April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much. And which account are we calling about today?

utterance: it's it's my checking account that I saw a charge on there that I didn't recognize.

utterance: OK. All right, so we're disputing a charge?

utterance: yes, ma'am.

utterance: OK. All right. And can you give me the account number please for the account that you're going to dispute on?

utterance: Sure. I had it right here. hold on for one moment for me.

utterance: Sure, take your time.

utterance: Thank you.

utterance: OK. OK. I have it right here.

utterance: All right, I'm ready. Go ahead.

utterance: OK. It's one one two one, zero zero zero five nine five.

utterance: All right. Thank you so much. And Ms. Johns, what is your mother's maiden name?

utterance: Oh, her maiden name is Davies.

utterance: All right. Thank you so much. and can you tell me the dollar amount for the transaction that you're disputing today?

utterance: Sure. It's ninety-four dollars and eleven cents.

utterance: All right. Ninety-four eleven. And what date was this transaction on that you're wanting to dispute?

utterance: On September sixteenth.

utterance: OK. and you wish to dispute this for what reason?

utterance: I don't recognize the the vendor or the the the listed. You know the person listed for the charge or that amount. I don't recognize the the name of who is charging me that that amount.

utterance: OK. All right. Bear with me just one moment. let's see can you tell me what the name of the that's beside the transaction? do you have any more details about this business?

utterance: it just says GameCo. just G A M E and then C O and then the charge. so I did try to contact but no one answers at that number. It just rings and rings.

utterance: OK. Awesome. I was just gonna ask you if you had called the business to see if they knew anything about this transaction. well I I can confirm that I do have all the necessary information that I need from you. and I just wanted to tell you what the next steps are going to entail this transaction is going to be investigated by our investigation department and that generally takes about anywhere from twenty-four hours to a week and you should hear back from us in about that I I would give it a week's time what I'm going to do is go ahead and lock this card to protect against any further fraudulent transactions. OK? and was there anything else that I could help you with today?

utterance: OK. So someone from Intel Bank is gonna is gonna call me?

utterance: Bank?

utterance: Oh, yes. I'm sorry. Intellibank.

utterance: That's OK. People make that mistake all the time. It's no worries. And in answer to your questions, yes. Someone will be reaching out to you from our fraud department. And you will also receive an email confirming this conversation. And also, the end of the investigation as well all from our bank. So, was there anything else that I could help you with further?

utterance: OK.

utterance: no. That's everything. Thank you so much. I really appreciate your help.

utterance: you are very welcome, Ms. Johns. I'm very sorry that this has happened to you so frustrating, you know. Your your lifeline is our our our accounts, right? I I hope that this matter will be taken care of for you very soon and if you have any questions or concerns, please feel free to contact us. we are open seven days a week from nine a.m. to five p.m.. OK?

utterance: Oh, OK. That sounds great. Hey, how's the weather there? I know it's been going crazy everywhere. I'm up north and it's been, you know, nonstop floods. are you having severe weather where you are?

utterance: It's been insanely hot where we are, but I I would trade what you're going through any time. I know that sounds crazy, but. Cuz you have all that, you know, crazy weather, but it's so hot. I I just. You feel like you can't do anything, but just lay around and cool off so that's insane though what you're going through up there. is everyone OK in your family?

utterance: Yeah.

utterance: Yeah. Everybody seems to have made it out out of their homes, but lots of flooding, lots of damage, you know and a long road ahead, unfortunately.

utterance: Yes, that is very trying. we we do get some pretty extreme weather down there from time to time during hurricane season and we're in the beginning of it now. So, I'm praying that we don't the same thing that you guys are going through up there. we've had a couple of years that were, you know pretty dull, but I don't know. With COVID and everything, I feel like that's the next thing that'll probably happen. A hurricane.

utterance: Right. Right. Well, I'll be praying for you.

utterance: thank you so much. That's very sweet of you. and again, if you have any further questions or need any help with this situation, any any other information, please don't hesitate to give us a call Ms. Johns.

utterance: OK. Thank you so much, hun.

utterance: All right. Thank you. Have a great day. Bye bye.

utterance: Bye bye.


utterance: Thanks for calling Intellibank this is Jerry. How can I help you?

utterance: Yes hi Jerry how are you doing today?

utterance: I'm doing terrific thanks for asking.

utterance: Well good my name is Evelyn Richards and I'm calling today because I need to change my street address my phone number and I would also like to get the balance on my checking account.

utterance: Wow you got quite a bit to get updated here today. Happy to assist you with that.

utterance: Thank you.

utterance: and Ms. Richards if I could just ask what is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: OK and what is your phone number and your address? Your address and phone number?

utterance: OK my address is three six eight eight Layman Court Smyrna Georgia three zero zero eight zero.

utterance: OK the account that we have on file you're saying is three six eight eight Layman Court Smyrna Georgia three zero zero eight zero?

utterance: Yes .

utterance: And is this the account that you want to change?

utterance: Yes.

utterance: OK and what is the your phone number also?

utterance: OK my phone number is six seven eight two zero two four two five three.

utterance: OK that's six seven eight two zero two four two five three?

utterance: Yes.

utterance: And you said you also wanted to change or update that as well?

utterance: Yes I would!

utterance: OK. And Ms. Richards what is the address that you wanted to update? what is your new address?

utterance: OK the new address is one four one Oakwood Avenue Avondale Estates Georgia three zero zero zero two.

utterance: OK that's one four four Oakdale Avenue Avondale Estates Georgia three zero zero zero two?

utterance: no it's one four one Oakwood Avenue Avondale Estates Georgia three zero zero zero two.

utterance: thanks for that correction that's one four one.

utterance: Yes.

utterance: Oak.

utterance: Wood.

utterance: Wood.

utterance: Avenue.

utterance: Avenue. Avondale Estates Georgia three zero zero zero two.

utterance: Correct.

utterance: OK and what is the new phone number?

utterance: OK the new phone number is four seven eight three six one eight zero three one.

utterance: OK that number is four seven eight three six one eight zero three one?

utterance: Yes.

utterance: OK I've gone ahead and made those adjustments for you. But before I can actually continue Ms. Richards what is your mother's maiden name?

utterance: Sanchez.

utterance: OK thank you for that. I've gone ahead and processed your request and you also said that you had another question that you wanted assistance with?

utterance: yes I wanted to also get my checking account balance. I was gonna go by the bank today but I just decided to call in.

utterance: Oh OK. Absolutely. Well thank you for calling Ms. Richards.

utterance: You're welcome.

utterance: We're more than happy to save you the time and of course if you ever want to go to the bank we're happy to have you visit there as well. And what is your account number?

utterance: My account number is nine eight four six five nine.

utterance: OK that's for your checking account number Ms. Richards?

utterance: Yes.

utterance: OK your balance there is six hundred twenty-seven dollars and thirty-seven cents.

utterance: OK it's six hundred twenty-seven dollars and thirty-seven cent?

utterance: Yes ma'am.

utterance: OK thanks.

utterance: And of course with that being the case. Just so that you know you can always update your account information online as well. Did you have any questions about our online banking?

utterance: No.

utterance: OK well is there anything else I can help you with?

utterance: Yes I also would like to report that I lost my card.

utterance: Oh so sorry to hear that Ms. Richards. And let me just pull that up here what is the card number?

utterance: It is four four seven nine six five three two seven four four six three nine two six.

utterance: OK that's four four seven nine six five three two seven four four six three nine two six?

utterance: Yes.

utterance: OK I have that pulled up and again just for security purposes what is your name of your first pet?

utterance: Dusty.

utterance: OK I see that here and you said that your account that your you've lost your card. Do you recall when you last used your card?

utterance: Yes I last used my card yesterday.

utterance: OK and did you. Was that when you lost the card or was that today or do you remember?

utterance: I believe that's when I actually. It it's missing cuz I looked for it and I couldn't locate it. So I I can't find it.

utterance: OK so just to be clear. So was that on October the fourteenth that you you believe you lost your card?

utterance: Yes.

utterance: OK and do you you said. Do you recall where you used it last?

utterance: Yes I I last used the card at Target.

utterance: OK I see that you are saying that you last used your card at Target. And I will go ahead and report that in the system. And did you want to have a new card sent out?

utterance: Yes.

utterance: OK and did you want that new card sent out to the new address that we just updated on the account?

utterance: Yes I would!

utterance: OK and that address again is one four four Oak.

utterance: Excuse me it's one four one.

utterance: Pardon me that's one four one Oak Dale Drive? Oakdale Avenue?

utterance: No it's Oakwood Avenue.

utterance: Pardon me. So that's one four one Oakwood Avenue Avondale Estates Georgia three zero zero zero two?

utterance: Yes.

utterance: OK terrific we'll make sure that gets out to you. And your new card should arrive in about seven to ten business days and you can activate it by just giving us a call back here at the help line or by going online for your online access.

utterance: OK!

utterance: And is there anything else I can help you with?

utterance: No there's nothing else I need today.

utterance: Terrific Ms. Richards thanks for giving us a call here at Intellibank.

utterance: You're welcome thank you!

utterance: Thank you.


utterance: Hello.

utterance: Thank you for calling Intellibank. My name is Leslie. How can I help today?

utterance: yeah. I'm calling because I need hep with my Intel bank account.

utterance: can you help me with that, please?

utterance: certainly, sir. I can help with your Intellibank account. what seems to be the problem?

utterance: yeah. I move out of state and I had to get a new account and I really don't know what to do with my money in this one.

utterance: All right, sir. It seems like your gonna need to. you're needing to close this account and transfer those funds into your new account out of state?

utterance: Yes.

utterance: All right, sir. We can certainly help you with that. Before I complete your request, I need to get a a little bit of information from you to verify your account.

utterance: OK.

utterance: All right, sir. Can I get your first and last name, please?

utterance: Yeah. First name Dale. Last name Walker.

utterance: All right.

utterance: First name Dale. Last name Walker. Can I have your date of birth?

utterance: Ten thirty-one nineteen seventy-four.

utterance: All right, Mr. Walker. Your birthdate is ten thirty-one nineteen seventy-four?

utterance: Yes.

utterance: OK, sir. And for authentication purposes could you give me your driver's license number, please?

utterance: Driving license number. hold on.

utterance: My wallet's in the other room. Hold on I'll go get it for ya.

utterance: All right, sir. Take your time. I'll be right here waiting.

utterance: OK. Just a minute.

utterance: All right. I got it. My driving license number is six one nine five two four nine six nine.

utterance: All right, sir. You said six one five two four nine six nine?

utterance: Yes.

utterance: OK.

utterance: And for account security, could I have your mother's maiden name, please?

utterance: mother maiden name is Wilson.

utterance: All right, sir. That is exactly what I have here on file. So you're moved out of state and you said you wanna go ahead and close this account here.

utterance: Yes, please.

utterance: All right, sir. What account type was that? Was it checking or savings?

utterance: Checking, please.

utterance: OK. You wanna close out your checking account here.

utterance: Yes.

utterance: Could I get that account number, please?

utterance: Yes, it's five one four three three six seven zero seven zero.

utterance: Again, your checking account number is five one four three three six seven zero seven zero?

utterance: Yes, correct.

utterance: All right, sir. So could you repeat the reason for your closure?

utterance: I just don't need that account anymore.

utterance: OK. You don't need it anymore cuz you're gonna be outta state?

utterance: I'll be outta.

utterance: State. Yes.

utterance: All right, sir.

utterance: All right. Give me one moment while I look up your account information for you.

utterance: All right.

utterance: All right.

utterance: Yeah I'm m~. Yeah I'm moving to Florida.

utterance: so you ever you ever been down there and for for vacation or anything?

utterance: Oh no, sir. I hate to say that I haven't been to Florida yet. That's actually on my bucket list.

utterance: All right. Well you'll really enjoy it. It's beautiful.

utterance: I believe so. My mother went there for a wedding and she said that it was very gorgeous so.

utterance: Been wanting to go ever since.

utterance: Well, I hope you get a chance to go.

utterance: I hope so too.

utterance: All right, sir. You're account balance is currently six hundred and ninety-five dollars and thirty-four cents. That'll be that amount we have to transfer to your new deposit account. What account type was that?

utterance: I wanna transfer to another checking account, please?

utterance: OK.

utterance: So your gonna transfer into a checking account. Could I get the routing number to that new bank, please.

utterance: Yes.

utterance: Yes, that routing number is two four one eight eight two one six zero.

utterance: All right again, your number the routing number for this deposit account is two four one eight eight two one six zero. Is that correct?

utterance: Yes.

utterance: All right, sir. So could you give me that checking account information that you stated?

utterance: yes. My checking account number is four nine three zero two eight four nine six one.

utterance: All right, sir. that checking account number is four nine three zero two eight four nine six one.

utterance: Yes.

utterance: Right. Thank you, sir. Give me one moment while I while I setup the transfer to this account.

utterance: All right, thank you.

utterance: All right, sir. I've already processed your request to close out your current account.

utterance: Your current checking account and transfer six hundred and ninety-five dollars and thirty-four cents into your new checking account at four nine three zero two eight four nine six one at your new bank.

utterance: That request should go through within the next twenty-four hours. You can use your card up until that time. After that, that transfer amount will go through, sir.

utterance: OK.

utterance: All right. And I thank you so much for calling us today.

utterance: Will that be all for you?

utterance: that's all. Thank you very much.

utterance: Thank you so much, Mr. Walker, for your time and patience. Again, my name is Leslie. I hope you enjoy the rest of your day.

utterance: you too.

utterance: Thank you. Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose and how can I help you today?

utterance: hi Rose. My name is Kim and I'm calling for help. I just wanted to check my account balance please.

utterance: Oh OK. I can certainly help you with that. I just have to ask you a few questions so we can get into your account OK?

utterance: Sure.

utterance: All right. I know you said your first name is Kim and what's your last name and can you spell it for me please?

utterance: sure yes. It's Johns its J O H N S.

utterance: Thank you so much and Kim can I also have your date of birth?

utterance: It's April twenty-fourth of nineteen seventy-seven.

utterance: Thank you so much and are you calling about your checking account balance or your savings account?

utterance: I'd actually like the balance of both if that's OK.

utterance: Certainly. we'll start with the checking and can you give me the checking account number?

utterance: Sure. lemme see here. OK. my checking account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you so much and your security question is what is your mother's maiden name?

utterance: it's Murphy.

utterance: All right. Thank you so much. OK bear with me just one moment. Let's see here.

utterance: Sure. That's no.

utterance: Problem.

utterance: How's your day been going?

utterance: Oh it's been great. Thank you so much for asking. How about you?

utterance: It's been going pretty well. Enjoying my Saturday off.

utterance: Oh goodness. I I can't wait until I have weekends off again.

utterance: It's it looks like it's nice outside today. I can see it from my office window.

utterance: Yeah. It's been a nice one.

utterance: Yeah. I'm so happy that it's fall or fall-ish. I get you could say. I live in Middle Beach. So it's just now starting to get kind of I can't even say it's cool. It's just not humid and which is amazing cuz it's been insanely hot in the past month. However I I do look forward to traveling up North and seeing the changing leaves. we don't really get that much fall color down here but I definitely look forward to seeing the beauty of North.

utterance: I can imagine where you are. You're in PA. I imagine it's really gorgeous there right?

utterance: Yeah. It's very nice out here. the weather's been great. Finally getting to wear you know some some long pants and some hoodies and have some fires outside. I always enjoy that.

utterance: Oh yes. I love a good bonfire. let's see here. OK Kim. So I have your checking account balance. It looks like you have five five thousand five hundred dollars and thirty-one cents. Does that sound correct?

utterance: Yes. That is correct. OK. Thank you so much.

utterance: You are so welcome. And

utterance: And

utterance: I did wanna also check the my my savings balance as well.

utterance: OK and can you please give me the account number for that as well?

utterance: Sure. It's one one two one zero zero zero five nine four.

utterance: All right. Thank you so much and bear with me just a moment while I look that up for you.

utterance: Sure. Thank you so much.

utterance: You're welcome.

utterance: OK. It looks like you have nine thousand three hundred and thirty-three dollars and thirteen cents in your savings account.

utterance: OK. Great.

utterance: All right Miss Johns. did you need some help? we do have an online banking feature where you can check those balances. Did you do you have online banking set up with us?

utterance: I don't have online banking set up yet. let me see. I'm actually not at a computer right now but can you give me the the web address?

utterance: Certainly. That web address would be WWW dot. Excuse me. WWW dot Intellibank dot com. And once the the blue screen shows up and there's some smiling faces on there you'll just click the hamburger menu up at the top left hand corner of the website and follow the instruction prompts from there. It's pretty self-explanatory. But if you do have any issues or questions please feel free to give us a callback. OK?

utterance: OK. That sounds perfect. And and all I'll need is like my account information and then like my personal information and like social probably or something right?

utterance: Yes and also a pin. You'll need to come up with a four digit pin and you will sign in to your account with with your email address that we have on file and that pin. The pin is your basically is your password.

utterance: OK. Great.

utterance: OK. Great. Well thank you so much for your information. I really appreciate it.

utterance: You are so very welcome Miss Johns. Was there anything else that I could help you with today?

utterance: No. That's everything. Thanks so much and have a great day.

utterance: Thank you. Thank you for calling Intellibank. We we value your loyalty and I hope you have a wonderful rest of your day as well.

utterance: OK. Bye bye.

utterance: Bye.


utterance: Hi, thanks for calling Intellibank. My name is Cassie, what can I do for you today?

utterance: Hi Cassie, my name is Ernest. I've have a pretty large question. I need to know a bank location near my wife, Downtown Salt Lake City. As well as a balance inquiry, if I could please.

utterance: OK, sure. I can totally handle that for you. I've got a few bank locations Downtown Salt Lake so would you mind where exactly is she, if you know?

utterance: I believe she's at ninth and ninth.

utterance: Downtown Salt Lake City.

utterance: OK. so I've got a location closest to her it's going to be three hundred west north temple. Salt Lake City. So that should be just a few blocks away.

utterance: OK, thanks. That's. Ew that will put her walking past the hippies at the park. She's gonna love that.

utterance: Are there hippies at the park today?

utterance: There's always hippies at Liberty Park in Salt Lake City.

utterance: I had no idea. That is interesting. Maybe I'm. I might have to go down and check that out. Anyways,

utterance: Balance sir.

utterance: Now on to your account balance. can you verify a few pieces of information for me?

utterance: Absolutely.

utterance: I need let's see Ernest what is your last name?

utterance: Wharl.

utterance: Can you spell that for me?

utterance: It's W H A R L.

utterance: And your date of birth?

utterance: Is March seventeenth seventy-nine.

utterance: Nineteen seventy-nine. can you verify your credit card or debit card number for me?

utterance: Sure. just one second I gotta get it out of my wallet.

utterance: Take your time.

utterance: Hippies. My wife's not gonna like the hippies.

utterance: I'm interested to see if if there really are hippies down there.

utterance: Believe me there is.

utterance: OK, here you go. Here's my credit card number. two six three four five four four one.

utterance: OK.

utterance: Three six two eight.

utterance: Five four three three.

utterance: Could you repeat. I'm sorry. I I got two six three four five five four one, what was the next four?

utterance: three six oh. I'm sorry, this is wrong card. I've gotta grab my other card.

utterance: Oh OK.

utterance: OK, no problem.

utterance: My debit card number is five four two one.

utterance: Six three five three.

utterance: Four seven seven one.

utterance: Six three five four.

utterance: OK. I'm just gonna read this back to you to make sure I have this right. five four two one. Six three five three. Four seven seven one. Six three five four. Is that right?

utterance: I hope so.

utterance: OK. Ernest, I just need a few more pieces here of information What is your mother's maiden name? For your security question.

utterance: It's Schultz.

utterance: And are we looking at the checking or savings today?

utterance: Let's see, I'm a might as well require both. Please, the checking and the savings.

utterance: Sure.

utterance: I can definitely do that. Can you give me the account number to this checking?

utterance: Let's see, checking is two one four six three five seven.

utterance: OK. All right, so I've got your checking account pulled up and it looks like you have a balance of two hundred and sixteen dollars and eighteen cents.

utterance: That's not gonna be enough to cover the tow truck though.

utterance: You better make a transfer.

utterance: OK. From your savings?

utterance: Yes ma'am.

utterance: OK. can I get the account number for the savings?

utterance: It's nine seven three six.

utterance: One two two five.

utterance: OK, so your balance in your checking is at two thousand eighty-two dollars even. So how much would you like to transfer to your checking?

utterance: These tow truck drivers are animals so I'll. We better do half.

utterance: OK, half it is, no problem. So that comes out to one thousand forty-one dollars. Correct?

utterance: I hope that's enough.

utterance: I hope it as well. That would be a large bill. Give me just one second to put this in and get a confirmation.

utterance: Expired meter, that's what it was about. An expired meter.

utterance: An expired meter is going to run a thousand dollar tow truck bill?

utterance: Just to pull it back to my house.

utterance: Oh my.

utterance: That's crazy.

utterance: Yes.

utterance: That's crazy.

utterance: Let's see here. Just give me one second, I can give you an updated account balance.

utterance: Thank you.

utterance: I can see it now. If my wife is abducted by the hippies in the end, would you like to go out and get a cup of coffee sometime?

utterance: That is very kind of you, thank you. Maybe if your wife gets abducted by the hippies, but I don't see that happening.

utterance: Hippies are crazy.

utterance: Anyway Ernest, I've got your updated account balance here. It's twelve hundred and fifty-seven dollars and eighteen cents. That's in your checking. And that also that dropped your savings account balance to one thousand forty-one dollars even. OK. Is there anything else I can help you with today Ernest?

utterance: no, I think that'll that'll be plenty. Thank you for your help. You've been extremely helpful.

utterance: Thank you for calling into the branch today. If there's anything else we can do please let us know and have a great day.

utterance: You too. Thanks.