utterance: Good morning, thank you for calling Intellibank. This is Tiffany. How can I help you?

utterance: Yeah hey Tiffany yeah this is Robert Johnson. I'm over here at the oh where am I? Oh yeah, that's right I'm over here at the fair. I'm over at the little flea market down the way and what not.

utterance: What can I help you with?

utterance: oh I was looking for I need stop in at one of your local branches.

utterance: I can definitely help you with that if you just want to provide me with your current street address?

utterance: Wait, you know.

utterance: What? on second thought. No, I didn't mean to interrupt. You know what, come to think of it, I'm I'm pretty far outside of town. So, you know, the county fair wouldn't be the best place for this. You know what? I'm gonna be over at the Costco at twenty-six fifty-six Main Street. Is there a branch near there? Cuz that's like gonna be my next stop along the routes.

utterance: I can certainly check that for you. Just give me one moment here while I punch in that address. OK, it looks like the nearest branch is about two miles away from the Costco and it is at twelve fifteen Eighth Avenue North.

utterance: OK that's not bad because I'll be passing through that way anyways and that's actually a lot better because I didn't think I saw anything out because I mean this fair is really out there. I had to go eight miles down a dirt road. I mean it's just really out in the country. yeah, no, that would be fi~. Oh I need to check my balance.

utterance: OK yep, I can definitely help you with that as well. Just give me one moment here to switch screens. OK, can I please get your first and last name again?

utterance: Yeah it's Robert Johnson.

utterance: Thank you. Can I please get your account number?

utterance: Oh, hold on a second. Let me go down over to my truck and get that. that just one second please.

utterance: Not a problem.

utterance: I'm like

utterance: Right next to my truck. And oh, OK. Yeah here it is. You needed my account number?

utterance: Yes, please.

utterance: OK, that's three seven one two two zero.

utterance: OK thank you. You have a security question on your account. What is the color of your favorite shoe?

utterance: Oh, that's purple.

utterance: Yes, that is correct. OK. Looks like your account balance is two hundred fifteen dollars and twenty-three cents.

utterance: Oh, OK. Yeah yeah, that's fine. That that'll work out great. And what were your hours?

utterance: that branch is open from seven thirty a.m. to six thirty p.m. Monday through Friday with Saturday hours from eight a.m. to noon, and Sundays are closed.

utterance: Oh, perfect. Yeah I'll have plenty of time to wrap up what I'm doing over here and I'll get that stuff loaded up on my truck and I'll get heading over to that Costco.

utterance: OK is there anything else I can help you with today?

utterance: Nope, you've been a peach.

utterance: Alright, then you have a good day.

utterance: You too.

utterance: Bye bye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. This is Tiffany. How can I help you?

speaker_role: Customer

utterance: Yeah hello. This is Chuck Mangione.

utterance: Hi Chuck. What can I do for you today?

utterance: Oh I'd like to report a lost or stolen credit card.

utterance: Oh dear. Yep That. I can help you with that for sure. Just need to get a little bit of information from you. I need to get your full name and date of birth.

utterance: That's Chuck Mangione and my date of birth is June twelfth of nineteen eighty-six.

utterance: OK. Can I please get your driver's license number?

utterance: Yeah hold on. Let me get that out of my wallet. That's seven six three X, X as in X-ray, nine nine seventy-one.

utterance: OK. and it looks like you have a security question here on your account. what is the color of your favorite shoe?

utterance: Oh that's easily pink.

utterance: OK and can you please provide me with the credit card number that was stolen?

utterance: Yeah sure. that's zero zero one two nine nine nine seven three nine seven six two two four two.

utterance: All right. Yep that appears to be correct.

utterance: And can you approximate the date of the loss?

utterance: Yeah I went to go check my wallet this morning and it appears to be missing so I'm assuming it was last night.

utterance: OK. Let me get that written down here. OK. Do you know what your most recent transaction would have been?

utterance: Yeah that was at the Hotel Day Ocean last night.

utterance: OK. Do you know about roughly what the amount was for?

utterance: Well let's see. How much did she charge? Oh that was about sixty-eight dollars.

utterance: OK. I think I have collected all the information that I need. What I can do is you'll have to fill out a form sign and date it, return it back to the bank. in the meantime I can freeze your card and we will get a new one sent out to you here shortly. You should receive that in about seven to ten business days. Is there anything else I can help you with today?

utterance: Yeah come to think of it since I have to come in anyways I was thinking about setting up a savings account.

utterance: Oh sure. So you'd like to open up a new account?

utterance: Yes.

utterance: OK I can definitely help you with that as well. OK. Just need a little bit more information from you. Just we'll go through the whole rigamarole again just to make sure I have all the information correct to set up your new savings account. OK can you please provide me with your first and last name?

utterance: That's Chuck Mangione.

utterance: Your date of birth?

utterance: That's June twelfth of eighty-six.

utterance: OK. and you're wanting to open up the savings account, correct?

utterance: Yes.

utterance: OK let me get that marked here for you. OK and you'll need to provide a security question. Would you like to use the same security question as you are currently using on your checking account?

utterance: Yeah sure.

utterance: OK so I will leave that as that one. Let's see here. OK. Can you please provide me with your address?

utterance: Yeah that's twelve twelve U North Labrador Street San Diego California nine two zero eight six.

utterance: OK. I'm showing a different address on file here for you.

utterance: Oh was that mbye bye. what address do you have on file?

utterance: it looks like I have six twelve North Twelfth Street San Diego.

utterance: Yeah we could use that cuz that's my secondary address for my work so we'll just use my work address.

utterance: Are you sure you don't want to update to your.

utterance: No that's OK.

utterance: OK. and then let me see here. What else do I need? Did you want to deposit any money into this savings account today?

utterance: Yeah what's the minimum to open it?

utterance: the minimum balance needed is a hundred dollars.

utterance: Then we'll put two hundred in there.

utterance: OK and are you wanting to put that in from your checking account?

utterance: Yes that's correct.

utterance: OK. I will go ahead and make that transfer. OK is there anything else I can do for you today?

utterance: No you've been really helpful. Thank you.

utterance: All right. Well I appreciate your call today. I am sorry about your lost card. Like I said you'll be receiving a new one in the mail, seven to ten business days. Your new savings account is now open and active with a deposit of two hundred dollars and if you have a paper and pen I can provide you with the new account number.

utterance: Yeah here let me grab a pen.

utterance: OK your new account number it's seven five zero zero one.

utterance: All right that's I got that written down. Thank you.

utterance: All right. You have a great day now.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, this is Rachel how may I help you?

utterance: Hello, I'd like to open a bank account please.

utterance: OK, may I have your full name and your date of birth?

utterance: Yes I'm Margaret Hanson.

utterance: My date of birth is July tenth, nineteen eighty-one.

utterance: Thank you. Now, may I have your social security number?

utterance: Oh, do you need that for me to open a bank account?

utterance: Yes ma'am we do.

utterance: OK then, it's three one zero one seven four six nine nine.

utterance: And just to verify, your social is three one zero one seven four six nine nine.

utterance: Yes, that's correct.

utterance: And, what type of account did you want to open with us today?

utterance: I'd like to open a checking account.

utterance: OK great. To verify your identity for future transactions, we'll need to to establish a couple of security questions. Is that OK?

utterance: Oh yes, OK.

utterance: The first security question is what is your mother's maiden name?

utterance: My mother's maiden name is Jennings.

utterance: And how do you spell that?

utterance: It's spelled just like it sounds, J E N N I N G S.

utterance: And the second security question is, what is your favorite vacation spot?

utterance: Oh my goodness, my favorite vacation spot is Italy.

utterance: I've never been but it's on my bucket list.

utterance: Yes, you should go

utterance: If I ever get the time.

utterance: I hope you do.

utterance: Margaret, I see here that you have a savings account with us?

utterance: Would you like to transfer the money from your savings account to your new checking account?

utterance: Yes I would please. I would like to transfer one thousand dollars from my savings account, into this new checking account I'm opening today with you.

utterance: OK, great.

utterance: And

utterance: would you like physical cheques mailed to the address we have on file for you?

utterance: Yes I would. I would like a small amount, just fifty cheques.

utterance: OK great. And your new account number is, zero two one six three nine nine seven. Again that's.

utterance: Oh. O~

utterance: OK OK, let me right that down please.

utterance: I can repeat it again if you would like?

utterance: Yes, I appreciate it.

utterance: Zero two one six three nine nine seven.

utterance: OK, I got it. Zero two one six three nine nine seven.

utterance: Yep.

utterance: Would you like to hear about our online and mobile banking options?

utterance: Well, would there be a fee for that?

utterance: No, it's of no charge.

utterance: OK, when I login is there a fee to use it?

utterance: No, there's no charge to use it.

utterance: Oh, OK. And can I just go to the website and make myself an online account?

utterance: Yes, of course you can.

utterance: OK, I'll look into that.

utterance: Is there anything else you need help with today ma'am?

utterance: That's all, thank you so much. I have my new account number, and when should I be receiving those cheques in the mail?

utterance: In about three to five business days.

utterance: Well that's great, marvelous.

utterance: All right, thank you.

utterance: You're welcome, have a good day.

utterance: You too, bye bye.

utterance: Bye


utterance: Thank you for calling Intellibank. This is Casey. How can I help you?

utterance: Yes, Casey. My name is CJ. Johnson. And I need to transfer some money from one account to another. I think one of my accounts is, is negative.

utterance: OK.

utterance: OK. Absolutely. I can definitely help you out with that, Mr. Johnson. I wanna go ahead and let you know that my my full name is Casey Watkins and my agent number is eight two five seven one four, for your reference. And this call will be recorded on a secured line.

utterance: Mhm.

utterance: Thank you.

utterance: And, OK. So, I've got your first and last name here. So to verify your account information can I please get the last four digits of your Social Security number?

utterance: Yes, it's five two eight nine.

utterance: OK. And what is your date of birth?

utterance: Date of birth is October second nineteen sixty-five.

utterance: OK. Perfect. And I've got your your accounts here and in order for me to pull all of the information on them, I need either if you want to answer your security question. Or if you can provide me with your driver's license number. Which is easier?

utterance: the security questions.

utterance: OK. so the security question is, what is your pets name?

utterance: Asia.

utterance: Asia.

utterance: Yes.

utterance: OK. Perfect. all right. So I'm in to your accounts. And so, OK, so first you said you think that one of your accounts is low. So it looks like you have a two different checking accounts with us and one savings account. so it looks like your, your savings account balance is ten thousand dollars to the penny.

utterance: And we have one of your checking accounts looks like it is, the one that ends in four four seven four. that one has fourteen thousand five hundred and twelve dollars and four cents.

utterance: Mhm.

utterance: And then your other account that ends in oh oh two one. yes, it does look like this one has a negative balance. this one shows a negative balance of ninety-four dollars and five cents.

utterance: Oh, yes, yes. I would like to make that deposit to cover that.

utterance: OK.

utterance: And so you would like to make that transfer. Do you want to make that transfer from your savings account or would you like to make the transfer from your checking account ending in four four seven four?

utterance: My checking account.

utterance: OK. And you would you like to just transfer exactly the ninety-four dollars and five cents to cover the negative balance? Or would you like to transfer more?

utterance: I wanna transfer just two hundred dollars to that account. I keep it open because I I just have to keep it open.

utterance: OK. Perfect.

utterance: Yeah.

utterance: Two hundred dollars. And you would like to make that now?

utterance: Yeah, yeah. As long as there's no fee. I mean I know thank God you all didn't charge me a, a overdraft fee. And I was, I was really calling and fretting over that because I, I, I know is was, that accounts been negative for a while. I was trying to figure out was I was I blessed to not get charged or something?

utterance: Yes, sir. so we actually have a policy for our customers that have been with us for five years or more. We have a policy you can have up to two overdraft charges waived per month.

utterance: And so since you, so since it was just one charge that brought your account negative to this ninety-four dollars and five cents then we actually waive that even though it has been negative for two months now. So we waive that for each month.

utterance: Oh, wow!

utterance: Wow!

utterance: Amazing. Thank you so much.

utterance: Absolutely. No and we understand that, I mean a lot of times people you know, dislike banks because of the fees. And so yeah we, we try to make sure that is you know, keeping those as low as possible for our members.

utterance: Yes, thank you.

utterance: Yeah, absolutely. OK, so I'm confirming the two hundred dollar transfer from your account, checking account four four seven four. to the account checking account ending in oh oh two one, immediately.

utterance: Mhm.

utterance: Yes.

utterance: Yes.

utterance: OK. OK.

utterance: All right. Perfect. All right so I got that executed for you. So then that will have, that goes in immediately so you now have a a positive balance in this account of one hundred and nine, wait I'm sorry.

utterance: One hundred and five dollars.

utterance: And ninety-five cents.

utterance: There we go.

utterance: We always got that, that thing they call a calculator too.

utterance: Sounds like you were trying to go off your memory. Which ain't wrong. I appreciate that.

utterance: I was trying to get to the right screen.

utterance: There you go. There you go.

utterance: OK. So it looks like I think we got that all taken care of. Is do you have anything else that I can help you with today?

utterance: Nope. You. No. I, I made the transfer that I needed to get my accounts back.

utterance: And just want to tell you all that you do a wonderful job. Thank you.

utterance: Absolutely. Thank you so much sir. And I hope you have a great weekend. And thank you so much for calling Intellibank.

utterance: Thank you.


utterance: Thank you for calling Intellibank, this is Moira, how can I help you today?

utterance: Hi Moira. I called yesterday about making a transfer but I got disconnected hopefully you can complete my request today and have better luck.

utterance: Sorry to hear you had some issues previously. Let's see what we can do to correct that now what's your name, address and date of birth so we can get started on looking your account up.

utterance: My name is Lisa Stonebrook and I was born on August fifth nineteen fifty what was the other thing you wanted?

utterance: I needed your address if you can give it to me Mrs. Stonebrook to look up your account further.

utterance: Oh that's what you said. OK. Let's see it's fifty West Lone Myer Way and the city is Jackson in Mississippi. My ZIP is it's three nine two zero three.

utterance: Forget the ZIP a lot because they keep adding new codes here in Mississippi. And mine used to be different it ended in zero four but they changed it and I forget all the time I don't know why they don't just leave things the same and not change everything. It is so hard to keep up with all the changes.

utterance: well I can understand your frustration. It is hard when you have to constantly relearn things over and over again. Hopefully they won't change it again on you there. OK I see where you did call and it was an incomplete request. Well I'm sorry about. So let's see if we can try again. I do need another piece of information from you from for security purposes. Can I get your last four digits of your social security number please.

utterance: Oh OK. That would be seven seven two five for the social security question.

utterance: Great. So according to the notes you were trying to make a transfer between accounts. Is that why you're calling us today?

utterance: Yes. That's what I want.

utterance: I want to put money in my savings account from my checking account. You need my account number?

utterance: Yes that was my next question. To verify which account you want to transfer to and from since I see you have several accounts under your name and a joint account as well. so if you can verify which account we will be taking money out of with the account number that would be great please.

utterance: OK hold on for a moment. I left my check book on the table and I need to go and get it. Just wait a second please if you can.

utterance: No problem I'll be here.

utterance: I'm back. Let me see if I can read this. I need to put on my glasses here we go. Eight eight five nine four seven two five one zero.

utterance: Let me verify that for you. It was eight eight five nine four seven two five one zero. Is that correct?

utterance: Yes it sounds right.

utterance: OK I now need to verify what account you want to transfer money into. You mentioned savings. Please provide me with that account number if you will.

utterance: I would like you to use my joint account with my husband Oliver and the number is eight eight five nine four seven six two seven one

utterance: Excellent. Let me repeat this digits to verify I have the right account. Eight eight five nine four seven six two seven one.

utterance: That's what I have here. You've got it right.

utterance: Now if you can tell me the dollar amount you want to transfer.

utterance: I want to move over five hundred dollars to the savings account with my husband.

utterance: OK I'll start the process now if you can hold briefly please.

utterance: Oh sure I can wait. I've got plenty of time.

utterance: OK Missus Stonebrook I have transferred five hundred dollars from your checking account which is account number eight eight five nine four seven two five one zero. And move that money from your joint savings account with your husband Oliver and the account number is eight eight five nine four seven six two seven one. Per your request is that all correct?

utterance: That sounds correct. When will the funds show up in my account?

utterance: Your savings account will show the money added instantly. So if you should happen to go on and check your totals later you will see the account balance has been updated on screen do you need me to give you your account balance as while I'm looking on screen?

utterance: Sure you can give me my savings balance if you will the one with the added money.

utterance: OK with the added funds new savings account balance is six thousand and forty dollars. Is there anything else I can help you with today?

utterance: I think that's everything. I'm glad I finally got that done.

utterance: I'm sorry about the inconvenience that you experienced and having to call back. But I'm glad I was able to help you and complete your transfer if there's nothing else I can do for you I hope you have a pleasant day and that you had if you had any further banking needs you feel free to call us during business hours so that we can help you.

utterance: OK we will do.


utterance: Hello. Welcome to Intellibank. My name is Michael. How may I help you?

utterance: yes, hi. my name is John. I'm calling cuz I I lost a card. Or at least I don't know where it is.

utterance: So I'd like to get a replacement.

utterance: yes, sir. I can help you with that. one moment please.

utterance: Can I have your first and last name, sir? You said your first name was John?

utterance: yes. I'm John Walker. and that is the name on the card that I lost.

utterance: And you know I really don't know what happened. I I was going down the street to a restaurant and I I'm pretty sure I used it at the restaurant cuz I'm not sure how else I would've gotten out of there. anyway.

utterance: Yes, sir. I understand. I can help you with that. may I have your date of birth, sir?

utterance: yes. November tenth nineteen sixty.

utterance: Thank you, sir. And what is the account number associated with the card that was lost?

utterance: oh, gosh. hold on. let me see if I have that in my wallet. Just a minute.

utterance: Yes, sir.

utterance: Oh, here it is.

utterance: So the account number with iBank is one two four six hundred.

utterance: Thank you, sir. and I heard you you refer to the card that you lost associated with iBank. this is Intellibank. is is Intellibank the institution assigned to your card which you lost?

utterance: Yes, yes.

utterance: sorry about that. Intellibank.

utterance: Yes, sir. That's OK. I just wanted to verify the that we are the institution where your your assigned card was lost? what is your security answer, sir?

utterance: Oh, my apologize. my apologies. for your security question I see that your question is what is the name of your first pet? Could you give me the answer to this question, sir? This is to verify your identity for the security of your account.

utterance: I know the answer to that. he was a collie.

utterance: And he was a very good dog. I just remember him as a little kid. he used to follow me everywhere.

utterance: Have you ever had a dog before?

utterance: Yes, sir. I have three dogs.

utterance: OK. So you you know what I mean. Dogs are as they say a human's best friend. anyway. his name. Is that what you needed?

utterance: yes, sir. That the answer to your security question. Name of your first pet?

utterance: Judge.

utterance: As in Judge Roy Bean. Judge.

utterance: Yes, sir. That is the answer that we have on file. would you happen to remember the number of the credit card which you lost?

utterance: Yeah, I have it I have that written right here next to my account number. two zero two six three seven zero zero four two oh four ninety-eight zero zero.

utterance: Thank you, sir. and what was the date which you remember losing this card?

utterance: I noticed it missing this morning so I can say yesterday. the seventeenth of October.

utterance: Thank you, sir.

utterance: And what was the most recent transaction or the most recent business which you used this card to purchase something with?

utterance: Well, the restaurant it's a Chinese restaurant. China Town I think.

utterance: Yes. I mean that's the best I can remember. That may or may not be right.

utterance: Thank you, sir. One moment, please.

utterance: So I see I I have your credit card pulled up in front of me and I see that the most recent purchase made was from China Town LLC. I assume that's the restaurant for a purchase of fifty-four dollars and twelve cents. Does this seem correct? Or do you think you made this purchase, sir?

utterance: yeah. I had somebody else with me and so that's about two lunches, yes.

utterance: Thank you, sir. One moment, please.

utterance: So I'm going to cancel your your lost card and I'm going to re-issue a new one. the address I have on file for your account is one two zero Vassel Street. is this your is this correct, sir? Is this your home address?

utterance: Yes. That would be a good place to send it.

utterance: OK, sir. I'm going to cancel and re-issue you a new card. credit card number two zero two six three seven zero zero four two zero four nine eight zero zero. you should receive a new card in the mail in the next two to three business days going to the address of one two zero Vassel Street, the address that we have on file.

utterance: you you should receive your new card as I just said within the next two to three days and there and on this new card you will have instructions of how to activate your new card. you have two options of doing this. You can either do it online.

utterance: Or there will be a number attached to your new card in the mail which you will call which will give you instructions over the phone of how to reactivate your new card.

utterance: is there anything else I can do for you, sir?

utterance: no. That that's all.

utterance: thank you very much for calling Intellibank, sir. I'm sorry that happened but your card is on the way. And have a nice day.

utterance: Thank you.

utterance: Thank you. Bye bye.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you?

utterance: Hi Rose. My name is Kim. how are you today?

utterance: I'm doing very well. Thank you so much for asking. And how about yourself?

utterance: I'm doing pretty well. been enjoying this weather. It's finally kind of cooled down a little bit. The the heat is . I think finally over. I think we're in the. You know the. The hoodies and and. Fires outside and. And that good nice fall weather. So I've been doing pretty well.

utterance: Awesome. It's so nice to hear that. I am also very happy that it's now fall. I tell you. This summer just about did me in. It was entirely too hot. And I live at the beach. So I'm used to the hot weather don't get me wrong. But the humidity was on just level one thousand it seemed like the whole entire summer. And it's literally just now starting to kinda wane off. So hopefully I'll be able to get out and enjoy me a a bonfire too myself we have a a firepit in the condos that I just moved into. So I'm really excited to. Yeah to get out there and have some s'mores and just take some music out there and just chill out and watch the fire. I really love a bonfire.

utterance: Oh that's awesome.

utterance: Yes, I I actually had a trip to the beach a couple of times this summer. And I couldn't believe how ungodly hot it was. I I can imagine.

utterance: Yeah. It was insane this year. And I mean. You know. We hear about global warming all the time but. It's become As far as I'm concerned, it's become impossible to ignore. I really feel like it has a lot to do with that. I mean, look at all these volcanoes that are exploding all the time and and then all of the fires out out west in California it's just insane!

utterance: Yeah.

utterance: Right.

utterance: Yeah. It's it's pretty scary stuff.

utterance: Yeah. I'm definitely scared of what's gonna happen too if things don't change. And I'm so sorry we're just What did you say you needed me to help you with today?

utterance: Oh, I'm sorry. That's actually my fault. I didn't even get to the point. I was calling because cuz I need to money from my savings. To my checking.

utterance: That's OK.

utterance: Oh OK. I can certainly help you with that ma'am. I just need to gather some information from you. I know you said your first name is Kim. It's Kim not Kimberly?

utterance: Please.

utterance: right. Just Kim. And my last name is Johns. It's J O H N S.

utterance: OK. Thank you so much. And what is your date of birth? Kimberbye bye. Kim. Sorry.

utterance: That's OK. my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: All right. Thank you so much. And I have to ask you your security question. what is your mother's maiden name?

utterance: It's Murphy.

utterance: OK. Thank you. And what is the account number that you would like to withdraw from?

utterance: let me see here. OK. my savings account number is one one two one zero zero Zero five nine four.

utterance: Thank you Ma'am. And the account number that you would like to deposit this in?

utterance: yes. That's my checking. And My checking account number is. One one two. One zero zero. Zero five nine five.

utterance: All right. Thank you. And How much would you like to transfer?

utterance: five hundred dollars please.

utterance: Five hundred even is the dollar amount? All right. Bear with me just a moment while I get this set up for you.

utterance: Yes.

utterance: Sure. and also I wanted to see if you could tell me what the balance of both accounts are. once you're done all that.

utterance: Sure! I certainly can.

utterance: Thank you so much.

utterance: You're very welcome.

utterance: OK Kim. So I have made that transaction for you. I'm also gonna send an email to you confirming that. It should be in your email in about thirty seconds. If you don't mind checking that for me to see if you've received it.

utterance: yes. I did see that email come through.

utterance: OK. And the account balance The account. I'm sorry. Your savings account now has fifteen hundred dollars in it and twenty-two cents.

utterance: OK.

utterance: And the checking now has Five hundred dollars even.

utterance: OK. Perfect.

utterance: All right. And was there anything else that I can help you with today?

utterance: nope. That's everything. Thank you so much for your help. I really appreciate it.

utterance: You're very welcome Kim. I hope you have a wonderful rest of the day. And enjoy this fall.

utterance: Thanks and you too.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Bella, how can I help you?

utterance: Hey Bella, how you doing? my name is David and I have a couple of issues that I really need to get solved ASAP.

utterance: Sure David. What is your last name?

utterance: It's Sanders. S A N D E R S.

utterance: Mhm.

utterance: OK wonderful and what is your date of birth?

utterance: It is oh four two five nineteen eighty.

utterance: OK perfect and the last four digits of your social?

utterance: Oh two seven six.

utterance: OK and then finally your security question which is. no.

utterance: My favorite pet.

utterance: Childhood best friend.

utterance: No, you picked your favorite teacher.

utterance: Oh Usually, I don't get to the third option. that's a rarity. All right, so that's believe it or not my old math teacher Ms. Ballowender.

utterance: Yeah, Ballowender, OK. Yeah, I see it here and I was wondering how you pronounce that.

utterance: Ballowender OK. All right, well, Mr. Sanders, how can I help you?

utterance: All right, so let let me ask this question first cuz this is a question I'm scared to ask. What is the balance in my account right now?

utterance: OK, well I'll need your account number. Do you have that information on you?

utterance: hang on one second.

utterance: Sure.

utterance: Do you need the account number or like the ITM card number?

utterance: either either or.

utterance: All right, let's do let's do the account number.

utterance: OK.

utterance: It is oh nine eight.

utterance: Mhm.

utterance: Seven nine.

utterance: Mhm.

utterance: Two five.

utterance: One two six three zero.

utterance: OK perfect.

utterance: OK, the account balance in there is seven hundred and fifty-four dollars and eleven cents.

utterance: OK. All right, so we might have a little problem.

utterance: Oh no. What?

utterance: So actually it seems, I don't know if it was either lost or stolen, but my ATM card is missing.

utterance: Oh no. OK don't panic, don't worry. We will figure this out .

utterance: Do you know the last time you used that card?

utterance: All right, so last time I used it actually was last night at dinner.

utterance: OK.

utterance: With my family. We I I I. We like to go to Hooters. We like to go to Hooters. I love the wings.

utterance: I love the wings trust me and we were there and that was the last time I used it and I I'm almost positive the bill was about a hundred and somewhere around a hundred an~. I don't know the exact number, but around a hundred and twenty dollars with the tip.

utterance: OK.

utterance: OK so Hooters and did you call Hooters and see if they had your card there?

utterance: I did and they did not have my card.

utterance: OK.

utterance: OK, so lemme just look into the account and I can tell the last time the card was used. So let's see. OK?

utterance: Yeah, the last time anything was charged on the card was at Hooters on Old Town Road.

utterance: Yes.

utterance: OK.

utterance: Perfect. So you don't have to worry about that. So what I'm gonna do now is I'm gonna cancel that card right now because just in case if someone else finds it they can't use it. So I'm canceling that right now and now what I can do is, we don't have to close your account or anything like that.

utterance: OK.

utterance: We will just issue you a new card.

utterance: OK.

utterance: OK, so let me just finish this up. One second. Just give me a second.

utterance: OK, so I canceled that.

utterance: Now if you can just confirm your address and I'll have the new card sent to you right away.

utterance: All right, it's seven seven two.

utterance: Mhm.

utterance: Thirty-first Avenue and that's Philadelphia, Pennsylvania one nine one one seven.

utterance: OK, perfect and.

utterance: So what you will do is, you'll get your card in about three to five business days. I know that's a little bit long.

utterance: What you can do is you can go to the bank and make a withdrawal in person.

utterance: You know, I know it's very inconvenient, but since you don't have your ATM card you won't be able to withdraw obviously from the ATM, but I'm gonna put a rush on it for you hopefully it'll just be the three business days and then what you do is when you get your card there'll be a sticker on it.

utterance: OK.

utterance: Just call that number and it will prompt you and and just walk you through everything to activate that card. It'll ask you to do a new pin number and all of that, but just just be mindful of the sticker on the card.

utterance: Call that number and it'll just walk you through everything.

utterance: OK.

utterance: And I'm so sorry Mr. Sanders that you've lost your card. I know how stressful that is.

utterance: I've done that before. It's very stressful.

utterance: Yeah, I'm just hoping. Well I I mean nothing can happen now cuz you put a stop on the old card. Yeah. So. So.

utterance: I canceled it. Right. Exactly and I put a note.

utterance: Right. So everything is good. I'm thank you so much. my account is safe now and I thank you.

utterance: Oh, no problem. Is there anything else I can help you with today?

utterance: No that that's it. Thank you so much for everything.

utterance: OK, great. have a great day. Bye bye.


utterance: Thank you for calling Intellibank. How may we help you today?

utterance: Yeah I'd like to make an internal transfer and I need to check about some ATMs in the area.

utterance: yes sir, I'd be happy to help you with. can I please have your first name?

utterance: Kermit Willis.

utterance: Thank you for that, and your date of birth?

utterance: Nine sixteen, nineteen seventy-three.

utterance: And could you please supply me with an account number on your account so I can verify it is you?

utterance: nine one six eight one two four three seven. Or hold hold, wait a minute that's. You need the sixteen digit right?

utterance: Yes sir, yes sir.

utterance: That's three three one two four one one one seven seven three seven eight seven seven seven.

utterance: Thank you for that sir, and could I also have your social?

utterance: Yeah, two three one one one one wait a minute. Two three one one two eight three two three.

utterance: Yes sir thank you for that. And you said you wanted to do an internal transfer, is that correct?

utterance: Yeah we got money going low in the checking account. I was wanting to get this new swing and I just figured transfer little bit off from my savings to my checking so nothing overdrafts or anything like that.

utterance: Yes sir I can totally help you with that. Could you please give me your deposit bank number that the the account's going into?

utterance: All the

utterance: All the all the all the routing? Oh OK, gotcha. It's nine one six six eight two four three seven.

utterance: Yes, sir.

utterance: Thank you for that sir. And I I'm gonna verify the funds in your account as nine hundred and sixty eight dollars.

utterance: No problem

utterance: That's in my checking?

utterance: Yes.

utterance: OK yeah yeah that's right.

utterance: OK Thank you and this transaction will occur tomorrow. At two o'clock.

utterance: OK.

utterance: So that you'll know exactly when you can look for that transfer to go through. And is there anything else I can help you with?

utterance: yeah, I also had the I wanted to check about some ATMs cuz we moved again for the third time this year. We ended up moving up on Blade Mountain up on Farley Hollow, just I want to know closest ATMs in that area are and do they offer the cash deposit, do they offer the ITM and all that stuff.

utterance: OK.

utterance: And are you familiar with our online banking?

utterance: Yeah yeah we got that.

utterance: It it also is a great way to keep you updated with our different loans and our percentages. And things that you can do twenty-four hours a day. Not even have to contact the bank or even have to make an in person deposit. We also offer the check less deposit. which is very helpful for most people that work late hours. And can't access the bank. And yes we do show some ATMs in your area that are close. there's one that is at the Walmart. And it is two miles down the road on East Lane Street. are you familiar with that?

utterance: OK.

utterance: Yeah yeah that'll be fine. That sounds great. And I just need to deposit seven hundred from my savings to my checking.

utterance: OK yes sir, I can totally do that for you also. I'll get that

utterance: Big meteor shower

utterance: Going on tonight. You gonna watch it?

utterance: Oh yes sir, I have heard about that.

utterance: Big shooting stars all night long.

utterance: Yes sir.

utterance: You are my shining star. Yeah.

utterance: Yes sir.

utterance: OK. So yeah, that was seven hundred from my savings to my checking.

utterance: OK and yes as I said you will be able to see that go into your account at two o'clock tomorrow. And is there anything else I can help you with as far as the transfer?

utterance: Is there any limits on how much I can withdraw per day?

utterance: Yes, sir. There is a five hundred dollar limit to what you can take out from any ATM in the area that is is affiliated with Intellibank.

utterance: Can I can I get that put down to two fifty, because I don't want my old lady spending too much money?

utterance: Yes sir. I can totally take care of that let me do that real quick for you.

utterance: Two fifty.

utterance: Yes sir. And I also wanted to tell you if you do use any if you do use any other ATMs in the area that are not affiliated with Intellibank there are fees that do occur from that. You can be charged up to three dollars. And fifty cents a transaction.

utterance: Yeah I'm aware of that. It should all be free if you ask me. That's just me, you know what I mean mean?

utterance: OK.

utterance: Yes sir. Yes sir. I I.

utterance: I was rhyming there hey.

utterance: I totally agree sir.

utterance: Yeah.

utterance: And is there anything else I I can help you with today?

utterance: I wanted to make sure oh yeah I needed to update my address too.

utterance: Yes sir, I can totally do that for you. Go ahead.

utterance: Cuz I moved up on Blade Mountain. It's one hundred Farley Hollow Blade Mountain, West Virginia, one one eight one one.

utterance: Yes sir, I totally have that down for you. Yes.

utterance: You got that?

utterance: All right well hey, I appreciate everything. got everything I need. I transferred seven hundred from my checking to my savings, thank you for telling me where the ATMs were. And I thank you so much kindly.

utterance: You're welcome sir and it was a pleasure helping you today at Intellibank. Have a great day.

utterance: You too, thank you ma'am.

utterance: Bye bye.

utterance: Bye.


utterance: Good afternoon, this is Intellibank. How can I help you?

utterance: I'm calling again regarding my account balance. I called earlier but was put on hold so I hung up.

utterance: Yes, I was informed about your call. Sorry for the inconvenience. May I have your first and last name?

utterance: yeah my name is Michael Smith.

utterance: OK, may I please have your date of birth?

utterance: It's March fourteen nineteen ninety-two.

utterance: OK, thank you. May I have your credit card number?

utterance: sure, my card number is four five three two one five three six two zero two three nine seven five two.

utterance: OK, give me a moment to check. OK now I will have to ask you a security question to confirm your identity.

utterance: OK, sure. Go ahead.

utterance: What's the name of your first pet?

utterance: Lola.

utterance: OK, thank you. Your identity has been confirmed. OK Mister Smith what type of bank account are you inquiring about?

utterance: I'm calling about my checking account.

utterance: OK, may I have the account number you wish to withdraw money from?

utterance: sure, the account number is six two seven eight seven six five five.

utterance: OK, thank you. Give me a moment to check.

utterance: Has it been busy lately with the pandemic and all?

utterance: not really but sometimes it can get a bit overwhelming especially right now since we are understaffed.

utterance: Oh that's unfortunately. Hopefully things can go back to normal soon.

utterance: OK, I got your account balance. As of right now your account balance is six thousand five hundred and forty-three.

utterance: OK, thank you.

utterance: Is there any other account you'd like me to check?

utterance: yeah. Can I check my savings account balance as well?

utterance: Yes of course. Can I have your savings account number?

utterance: It's nine two six eight seven one five two.

utterance: OK, give me a moment to check for you. OK, your savings account balance is eight thousand three hundred and twenty-one dollars.

utterance: OK, thank you. is there any other way to check my balance without having to call you guys?

utterance: Yes, you can use our online banking app.

utterance: OK.

utterance: Would you like me to show you how to check your account balance through our online app?

utterance: Yes. I'd really appreciate that.

utterance: You can download Intellibank app through the Apple or Play Store. You can also use the website to log into your bank and you would just have to type your user ID and password then you will access the app. You will see a tab on the upper right corner that says balance. You will click on it and choose which account you would like to access for example checking or savings account. Is there any other questions you have for me about the online app? Online banking app?

utterance: no, I think I understand how to check my balance with the app.

utterance: OK Mr. Smith, is there anything else you need me to help you with?

utterance: no thank you. That will be all.

utterance: OK, my name is Scott. Thank you for your time and have a nice day.


utterance: Hi, thank you for calling Intellibank. My name is Penelope and how may I assist you today?

utterance: Oh hey Penelope, how are you today?

utterance: I'm doing quite well, ma'am. Thank you so much for asking and how about yourself?

utterance: I'm doing good thank you. We just moved so I'm trying to call everyone and get all of my personal information updated and I need to update my new address with y'all.

utterance: All right, ma'am. I'd be more than happy to assist you with that today. I do need to get some information from you so I can pull up your account .

utterance: May I have your first and last name please?

utterance: Yeah, absolutely. It's Gayle Carter. C A R T E R.

utterance: Thank you Ms. Carter and may I have your date of birth please?

utterance: Yeah, it's April the twenty-fourth nineteen ninety.

utterance: All right, I have April the twenty-fourth nineteen ninety and may I have your driver's license number please?

utterance: Sure, it's A as in apple three one five seven nine five five two five one two.

utterance: All right, and just to verify that was A as in apple three one five seven nine five five two five one two.

utterance: Yes ma'am, that is correct.

utterance: Thank you, Ms. Carter and I see we have a security question on file for you. May I have the name of your favorite actor please?

utterance: Yeah sure, it's Tony Jaa. J A A.

utterance: Thank you, Ms. Carter. Now may I have the. I'm sorry, may I have your account number please?

utterance: yeah sure, it is two oh two oh three oh seven two six I thi~. No, actually I think that's incorrect ma'am. I'm so sorry.

utterance: I have the information in the other room. Would you mind if I ran and grabbed that real quick?

utterance: That's not a problem, Ms. Carter. Just let me know whenever you're back.

utterance: OK, great. Thank you. I'm so sorry.

utterance: It's not a problem.

utterance: OK, I'm back. Are you still there?

utterance: Yes ma'am, I sure am. Do you have that account number?

utterance: Yeah, I sure do and I did give it to you wrong a second ago. I apologize.

utterance: That's no problem, ma'am. I'm ready for that account number when you are.

utterance: OK, it is two zero two zero three zero seven six two.

utterance: All right, so I have two zero two zero three zero seven six two.

utterance: Yes ma'am, that's correct. Oh and I also wanted to ask my new statement it will be sent to the address that I'm updating with you today, correct?

utterance: Yes ma'am, we usually mail them out on the first of the month so you've caught us in plenty of time.

utterance: OK, great, great, great.

utterance: And Ms. Carter, may I have your new street address and go ahead and get that updated?

utterance: Yeah, absolutely. I'm sorry. It's. Excuse me. It's four twenty-eight Eagles Nest Rest Drive in Enterprise, Kansas.

utterance: All right, so I have four two eight Eagles.

utterance: E A G L E S.

utterance: Nest. N E S T. Drive and that's in Enterprise. E N T E R P R I S E, Kansas.

utterance: Yes ma'am, that is correct.

utterance: All right, I do have that update information updated for you, Ms. Carter. Is there anything else that I could assist you with today?

utterance: Yeah actually, while I have you on the phone would you mind if I check my account balance?

utterance: Absolutely, I'd be more than happy to assist you with that. May I have the account number that you'd like to check?

utterance: yeah, it's the one that I got for you just a second ago. it was two zero two zero three zero seven six two.

utterance: All right, so that was the two zero two zero three zero seven six two and is that a checking or a savings account?

utterance: It be my checking.

utterance: All right, give me just one moment, Ms. Carter, to pull up your balance.

utterance: OK, great. Thank you.

utterance: All right, Ms. Carter, I'm showing your balance is six thousand six hundred eighty-one dollars and ten cents.

utterance: OK, so sixty .

utterance: I'm sorry. Six thousand six hundred eighty-one ten, correct?

utterance: Yes ma'am, that is correct.

utterance: OK, great. Thank you.

utterance: Yes ma'am, and is there anything else I could help you with today?

utterance: No, that'll do that. Thank you so much, Penelope.

utterance: Yes ma'am, Ms. Carter. You have a wonderful day and thank you so much for calling Intellibank.


utterance: This is Intellibank. How may I assist you?

utterance: Good afternoon.

utterance: How are you doing?

utterance: Good afternoon. Fine. How are you doing, Sir?

utterance: I'm good.

utterance: Yeah, I'm I'm calling to to make a complaint. Though I've called before and the issue I brought forward was very well, so as I'm calling again today.

utterance: So I, I made a deposit where at deposit machine. So it was of fifty dollars and while receiving the and I got forty-eight dollars and I don't know why that happened. So I think I need clarification about that. So how do you explain that?

utterance: I'm sorry for the discrepancies.

utterance: Do you see deposited fifty dollars I got for the last .

utterance: Correct.

utterance: To get paid into your Intellibank account.

utterance: Yes. As I'm calling.

utterance: OK. I'm sorry about that, Sir. When did you make the transfer?

utterance: Just like few minutes ago.

utterance: Few minutes ago.

utterance: Yes.

utterance: A few minutes ago you made a transfer of fifty dollars into your Intellibank account. I got forty-eight dollars instant. Am I right?

utterance: Correct.

utterance: OK.

utterance: I will need to verify your account to confirm the information. I hope you do not mind.

utterance: No problem.

utterance: May I have your full name please.

utterance: It is John N Snow.

utterance: May I call you Mister John or Snow?

utterance: I prefer Snow.

utterance: OK. Sir may I have your date of birth please?

utterance: My date of birth is August twelfth nineteen six.

utterance: OK.

utterance: You're August twelfth nineteen eighty-six. Am I correct?

utterance: That's eighty-six?

utterance: Yes.

utterance: Eighty-eight.

utterance: OK.

utterance: Ok Snow, so your date of birth is August twelfth nineteen eighty-eight.

utterance: Yes.

utterance: OK. May I have the account number, the Intelli- account number that you paid into?

utterance: zero zero.

utterance: zero zero.

utterance: one six.

utterance: one six.

utterance: two four.

utterance: two four.

utterance: five four.

utterance: Five four.

utterance: Six two.

utterance: Six two.

utterance: OK. zero zero one six two four five four six two. Am I correct?

utterance: Correct.

utterance: OK. For a security question, what is the name of the street that you grew up?

utterance: Justin Street.

utterance: Justin Street. OK. Thank you for verifying your account.

utterance: Can you give me some seconds please to check through?

utterance: Please do your thing.

utterance: OK. What be exactly did you make the transfer please?

utterance: Today. Today, sixteenth of September.

utterance: Ok you made your transfer today. Did you receive the debit or credit line immediately?

utterance: Indeedly.

utterance: OK.

utterance: I can see that you were charged two for the transfer services.

utterance: OK, transfer service services. I have no clue that that is involved in transferring money to your account.

utterance: OK, I'm sorry to not know about the development. It used to be free, but now it is no longer free. That is why we introduce an affordable amount of two dollars. I'm sorry about that, but we email regarding that to all customers. Did you get your mail?

utterance: Truly I've not been checking my bill.

utterance: So probably the new is in my inbox.

utterance: OK Snow. Can I get your valid email address so I can resend the notification to you?

utterance: OK. Justin Snow at Gmail dot com.

utterance: OK. Justin Snow at Gmail dot com. Give me a few seconds. Let me send the notification.

utterance: OK, thanks. I'm sorry for the disturbance. Will that be all for now, please?

utterance: Yes, yes, yes. yes, yes. How're you coping?

utterance: Don't ask . Thank you. I'll be fine.

utterance: It's it's in, I can I can see that in your voice.

utterance: Thank you for calling Intellibank. Do have a wonderful day.

utterance: Thank you.


utterance: Thank you for calling Intellibank.

utterance: My name is Rick. How may I be of service?

utterance: Hello Rick. My name is, is Catherine Wesley.

utterance: I would love to do a transfer for my checkings account.

utterance: So, I need a bank, how could you help me do that?

utterance: OK.

utterance: Mrs. Catherine, thank you for using Intellibank. We really do appreciate your patronage.

utterance: I would be happy to help you make the transfer, the wire transfer. How can I help you?

utterance: OK. So right now my mobile app is not working. So I need you to move money from my checkings account to another business account in .

utterance: OK. That's . we'll look into the mobile app issue much later. But now, let me help you with the transfer, quickly. OK, I'd like to ask you a few question before proceed.

utterance: Can I go ahead?

utterance: Yes, please.

utterance: OK. could you give me account number, please?

utterance: My account number is zero eight two four one seven nine three three four. I'll take it again.

utterance: Zero eight two four one seven nine three three four.

utterance: OK, ma'am. I got that. I'll just like to call it out so you can now have the correct information.

utterance: So I have zero eight two four one nine, one seven nine, double three four. Is that correct?

utterance: That's correct, please.

utterance: OK. Is this a checkings or savings account?

utterance: It's a checkings account.

utterance: OK. your full name is Catherine Wesley, correct?

utterance: That's correct.

utterance: OK. What's the location you're calling from, please?

utterance: I'm calling from Ohio.

utterance: OK. can I have your date of birth, please?

utterance: OK. That's correct. April twenty-eighth nineteen eighty nine.

utterance: OK. And lastly, I'd like to ask you a security question. Can I go ahead?

utterance: Yes, please. You can.

utterance: OK. What is your pet's name?

utterance: Bobby.

utterance: Oh Bobby. That's correct. All right, Mrs. Catherine. OK. Now let's make the transfer.

utterance: OK. How much would you like to transfer?

utterance: One thousand two hundred and fifty dollars.

utterance: OK.

utterance: One thousand two fifty dollars.

utterance: OK m~,

utterance: account, right?

utterance: Yes, please.

utterance: OK. Can I get the account number?

utterance: Two five one two.

utterance: One eight nine three three four. I'll take that again. Two five one two one eight nine three three four.

utterance: that is more than the number of digits.

utterance: It's supposed to be ten. You gave me eleven. Could you take that again?

utterance: OK. I see the error.

utterance: OK. That's correct. That's ten. I will just call out number so that I will have the same information. All right, I have two five one two eight nine double three four. That's correct? OK.

utterance: That's not correct,

utterance: Please.

utterance: I'll take it again. Two five one two one eight nine three three four.

utterance: OK. Two five one two one eight nine double three four?

utterance: That's correct.

utterance: It's a savings account.

utterance: OK. can I have the customer name, please?

utterance: Kelvin Wine.

utterance: Kevin Wine, OK. good.

utterance: The transfer is going to take approximately six hours.

utterance: cuz the network today is kind of slow. So it's going to take that long.

utterance: Hope you don't mind.

utterance: Well, I don't mind goes today.

utterance: Mm OK, ma'am. So I'm gonna do that right away. I'm gonna send you a consent form, on your email address.

utterance: So, to be sure, it's you and you made the transfer, and you consent to the transfer. Is that fine by you?

utterance: Yeah, that's fine. I'll be waiting for that.

utterance: OK. Can I have your email address, please?

utterance: Catherine nineteen eighty nine at Outlook dot com.

utterance: OK. Catherine nineteen eighty-nine at Outlook dot com.

utterance: OK. got that. I just sent that to you. So, please do fill it and send it back.

utterance: once we have it, we push the transfer right away.

utterance: OK. Will that be all, please?

utterance: Yes, that'll be all. Thank you so much.

utterance: OK, ma'am. would you like to get to know about other services that Intellibank renders?

utterance: No, please. I'll check all that off on the website. Thank you.

utterance: All right, ma'am. Thank you for calling Intellibank. You have a wonderful day.

utterance: You too. Bye.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. My name is LaShondra. How can I help you today?

utterance: Hi there my name is Robert Meeks. And I'm calling today to to try to find a couple branches. that are near me.

utterance: OK, Mr. Meeks. I can certainly help you with that. Let me get at little information about your current location so that I can get you to those close banks.

utterance: OK.

utterance: All right, can I get your street address, please, sir?

utterance: yes, my street address is twenty-five oh seven North North Street.

utterance: Mm OK. And that's twenty-five oh seven North North Street?

utterance: Yes.

utterance: could I get the city and state, please?

utterance: Yes, that is in Peoria, Illinois.

utterance: Mm OK. So that is Peoria.

utterance: Yes.

utterance: Illinois. Gimme just one moment while I look up that location for you, sir.

utterance: OK. Oh wow. Is it sunny down there? or is it raining there?

utterance: Oh it's still sunny down here. We actually had a little bit of rain over the weekend, but now it's all cleared out, and it's hot as ever.

utterance: All right. yes. We had some rainy weather. We had hailstorms, all that. Yes. Messed my car up.

utterance: Oh no! Hailstorms!

utterance: This time of year?

utterance: Oh yes. Yes, it it came out.

utterance: That is crazy. Remind me not to move to Illinois. All right, Mr. Meeks, I've found a few locations close by you. looks like the closest is about a quarter of a mile from you at five fifteen LaRoy Drive.

utterance: OK. five fifteen La Roy Drive?

utterance: Yes, sir.

utterance: OK.

utterance: You have another one about a half mile from your location at sixteen sixty-three Shirley Park Road.

utterance: OK. You said sixteen sixty-three?

utterance: Yes, sir.

utterance: Shirley Park Road. OK. I know exactly where that at.

utterance: Yes, Sir.

utterance: All right. So, and this last one I have about a mile away from you. The rest of them are two miles or more. So, this last one is six ten East Highland Drive.

utterance: Six ten East Highland Drive. OK. And those only three locations?

utterance: Yes, sir.

utterance: Those are the three closest. The next one is two miles away. Did you want any did you want a listing for that one?

utterance: Yes, yes. At least one or two more.

utterance: Yes, sir. OK, so the next one is two miles away at six sixty-three Helena Lane.

utterance: All right. I got that.

utterance: And this last one is two point five miles away from your location at four Four fifty-two, excuse me, Court Road sixty-one.

utterance: OK. All right. I got that. Ugh, let me see.

utterance: Is there anything else I can do for you, sir?

utterance: Well, I don't think. Well, since we're talking, can I go ahead and just check my balance? In my account, please?

utterance: Oh. Yes sir, Mr. Meeks. I can do that for you as well. let me reiterate, your first and last name is Robert Meeks?

utterance: Yes.

utterance: OK. Can I get your date of birth, please?

utterance: yes. My date of birth is first seven nineteen seventy-four.

utterance: Mm K. That is one seven nineteen seventy-four?

utterance: Yes.

utterance: could you tell me your Driver's License number, sir?

utterance: yes. It is one second OK. Pulled out the wrong card. OK. Think that right. I got it. It's it's six one nine five two four nine six two.

utterance: OK.

utterance: All right, and that number is six one nine five two four nine?

utterance: Yes, correct.

utterance: OK.

utterance: and your for security purposes could you give me your mother's maiden name, please?

utterance: Yes. My mother maiden name is Helen.

utterance: All right, sir. and that account you were wondering about, which account is that? Is that your checking or savings account?

utterance: checking.

utterance: All right. And could you give me that account number, please?

utterance: Yes. It's five one four three three six seven zero seven one.

utterance: OK, and that number was five one four three three six seven zero seven one.

utterance: Yes.

utterance: All right, sir. I've verified all your information. Your current balance is eight hundred and ninety-six dollars and fifty-two cents.

utterance: All right.

utterance: You currently have two transactions going through, they're not gonna effect that balance, but they're already going through to let you know. Just in case.

utterance: OK. That sounds good.

utterance: All right, sir. So, will that be all for you today?

utterance: Yes, that is it.

utterance: All right, thank you so much, Mr. Meeks, for calling us today and for being a loyal customer. Again, my name is LaShondra, enjoy the rest of your day.

utterance: Thank you, you too.


utterance: Hi, thanks for calling Intellibank. My name is Wilda. What can I do for you today?

utterance: Hi, I need to make a transfer money funds from one account to the next and also might because my card is stolen and it's stolen.

utterance: OK. I can help you with that. I just need . Let's do it one at a time. wire transfer. what is your first and last name?

utterance: Brett Stockton.

utterance: Date of birth?

utterance: Seven ten eighty-nine.

utterance: OK. How about a driver's license number to verify your account?

utterance: Yeah, it's it's a Wyoming driver's license. Six five three two five six eight three, four five.

utterance: OK. And I've got a security question on the account for, what is your mother's maiden name?

utterance: My, mm, my mother's. I was adopted, so I don't really know what my mother's maiden name is.

utterance: You know what, there is a second question on the account. Would you like to answer that one instead?

utterance: Sure. Let's try that.

utterance: What is your first pet's name? Well, I'm sorry. What was your first pet's name?

utterance: Grover. He was a fish.

utterance: He was a f~. OK, yep. That's what I got. Grover the fish. OK. So.

utterance: Do you have the account number? We need the account number for your withdraw. The account you would like the money to come out of, which what account number is that?

utterance: Let's see. From account seven six nine, three five eight one.

utterance: OK. And amount you would like to transfer?

utterance: Everything that's in there.

utterance: So three thousand eight hundred and sixty-four dollars and twenty-one cents?

utterance: Yes.

utterance: And where would you like this to go to?

utterance: That's a lot more money than I thought I had.

utterance: is it is it gonna be a domestic or international transaction?

utterance: Oh

utterance: International. We're out of here.

utterance: All right. International it is. OK. What is the account number for the deposit.

utterance: Of the three thousand eight hundred and sixty-four twenty-one?

utterance: Let's see the the account number is six eight three seven four four six.

utterance: And the routing number?

utterance: Ooh, routing number. Hold on one second. I've gotta I've gotta ask my my buddy here.

utterance: OK, take your time.

utterance: I'm gonna send a text message so I can still talk and.

utterance: Oh, OK.

utterance: You know, I had I had my car stolen the other day also. I mean people are just stealing left and right from me.

utterance: A car stolen?

utterance: Yep. I'm pretty sure it was it was Mildred from the off the church function we had the other day.

utterance: Did you report it stolen?

utterance: Yes, I did.

utterance: Did they get it back?

utterance: They didn't believe me.

utterance: What?

utterance: No, they said Mildred wouldn't do something like that.

utterance: Really?

utterance: Yeah.

utterance: Huh. I didn't realize it was the police officer's job to know whether someone was trustworthy or not, but to just report the accident that happened.

utterance: Well, he goes to he goes to our same church. So I think they're just friends.

utterance: Funny, I didn't didn't think that that would be a reason not to do their job.

utterance: Sure. She brought it back later.

utterance: It was it was a little couple flat tires and stuff.

utterance: Oh

utterance: OK. All right. Now we're getting somewhere. OK. That is really interesting. And that would make sense as to why he maybe didn't want to report it.

utterance: OK. I got my routing number back.

utterance: OK. I'm ready whenever you are.

utterance: It's eight six six seven, four four three, one one.

utterance: OK.

utterance: OK. That one's OK. I got that. OK. I've got confirmation on deposit on the second account, to international account for three thousand and eight hundred sixty-four dollars and twenty-one cents. It was the entire amount, and that leaves your balance at zero. OK? Now, to report your card stolen, was that what I heard?

utterance: Yes.

utterance: OK. So let's see here.

utterance: I think it might've been Mildred as well. But.

utterance: What is the date you lost the card?

utterance: What's the date I. It was yesterday.

utterance: And what was the last transaction you recall on your card?

utterance: Let's see. It was a Home Depot trip, and we were we were getting a toilet for the for bathroom, we're putting it.

utterance: And how much was the transaction for?

utterance: It was fifteen dollars and eighty-six cents I think. .

utterance: Fifty? I'm sorry, it was fifteen dollars and eighty-six cents?

utterance: Yes, ma'am.

utterance: You got a toilet for fifteen dollars and eighty-six cents? Fantastic.

utterance: Well, I've gotta I've gotta dealer's license card there.

utterance: Cool. I I wanna get one of those. Yeah, that's a cheap toilet.

utterance: Discounts are great.

utterance: All right. OK. So I've got a confirmation on that cancel. it's definitely canceled. It's gonna take twenty-four hours to cancel. we'd like to re-issue you a new issue you. I'm sorry. I have a frog in my throat. I'd like to re-issue issue you a new card. What is the address that you would like me to send it to?

utterance: Whatever you've got on file there will do.

utterance: Is twenty-eight Aspen Grove in Evanston, Wyoming. Is that correct?

utterance: Yeah, that yeah that's, that works. That's where I'm headed actually right now.

utterance: Eight two nine three zero for the ZIP code, right?

utterance: Yes, ma'am.

utterance: All right. OK. So you should. I expedited that card for you. So it should be forty-eight hours, about forty-eight, seventy-two hours before you get it there at your address.

utterance: Fantastic.

utterance: Is there anything else I can do for you today?

utterance: No, I think that's it. yeah. That's it.

utterance: OK. Well, thanks for calling Intellibank. Have a wonderful day.

utterance: Thanks, you too.


utterance: Hello, and thank you for calling Intellibank.

utterance: May I ask who's calling?

utterance: Yes, this is Christal Humphrey.

utterance: Hi Crystal, I'm Scott and I'll be helping you today. let me grab some information from you first.

utterance: OK.

utterance: say again your first and last name.

utterance: Christal Humphrey.

utterance: OK. Can you spell that?

utterance: C H R I S T A L. Humphrey is H U M P H R E Y.

utterance: OK, what's your date of birth?

utterance: Ten twenty-three nineteen eighty-seven.

utterance: Alright, let's get a couple more pieces of information from you. Can I get your credit card number?

utterance: Sure, it's four four eight five nine nine five nine four four two five nine seven four three.

utterance: Alright. Let me ask you one more question for security purposes.

utterance: OK, go ahead.

utterance: what was the name of your first pet?

utterance: Oh let me think I think it's Shaggy.

utterance: OK, thank you very much Christal. Alright what type of bank account are you calling about today, checking or savings?

utterance: my checking.

utterance: Your checking account? OK. do you happen to have the bank checking bank account number?

utterance: Yes.

utterance: yes I do have that with me. Let me pull it up real quick. OK, it's two four three five eight eight nine zero one six.

utterance: OK. I see here, yes that's correct. Christal what are you calling about today?

utterance: I need to check my account balance.

utterance: Oh, I'd be happy to do that for you. Alright, your checking account balance as of today is sixteen thousand one hundred and twenty-three dollars and fifty-seven cents.

utterance: OK.

utterance: Would you like me to tell you your savings account balance?

utterance: yeah, but before you do that can you tell me the last transaction that was made?

utterance: Yes, I see here that your last transaction was made on September twenty-second two thousand twenty-one at the Tom Thumb in Arlington, Texas.

utterance: OK, and can you tell me that amount?

utterance: Yes, it says right here that it was for fifty-four dollars and thirteen cents.

utterance: OK, that's right. Thank you.

utterance: You're welcome. Do you still want your savings account balance?

utterance: yeah we can do the savings account balance, why not.

utterance: Alright, it says right here that you, as of today, have one million seven hundred and fifty-seven thousand six hundred and fifty-two dollars and forty-four cents.

utterance: OK, sounding good.

utterance: Alright, did you know that we have an online banking where you can check your account information online without having to call in?

utterance: Yeah I've heard it, I tried it and it didn't work.

utterance: Oh, well let me help you get set up. OK, you can go to Intellibank online dot com.

utterance: OK.

utterance: And what you gonna do is you're gonna go on your phone to that web address and you will find a link to download our app.

utterance: OK, hold on, tell me the name of the app again. Let me get a pen and write this down.

utterance: It's Intellibank online dot com.

utterance: OK, got that.

utterance: Got it? OK.

utterance: Got it.

utterance: And then you'll see a link there if you scroll down to the bottom to download the app.

utterance: Oh OK. OK got it, yup. Download.

utterance: OK are you downloading the app right now?

utterance: Yeah.

utterance: Yeah, I'll go ahead and do it.

utterance: OK. Alright, now it's gonna ask some information. You're gonna put that information into the app and let me know when you're done.

utterance: OK, all right let's see, account number birthday and security question will be same thing you asked me probably, a pet. uh-huh. OK. oh wow! OK and look, there's all my information.

utterance: There it is right there. And you can access this information twenty-four seven at your convenience at anytime you would like and everything is live so once you have a bank transfer it will be shown here on the app automatically. There is no time delay. And like I said you can use this anytime twenty-four seven, day or night, and you won't have to call me just to get your account balance.

utterance: Oh well that is wonderful. Well thank you so much. I really appreciate your help.

utterance: Absolutely. is there anything else I can help you with today?

utterance: no, I think you covered it and did more than I needed so thank you.

utterance: You are so welcome Mrs. Humphrey. I appreciate you calling Intellibank today and I hope you have a wonderful day.

utterance: Thank you, you too.

utterance: Goodbye now.

utterance: Bye bye.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. My name is Kerry. How may I be of assistance to you today?

utterance: Hi Kerry. listen. I need to make a transfer.

utterance: And, I'm actually calling back. I was just on the line for a while trying to get this all sorted out. I don't think you were the one I was talking to earlier. Can we still get this all resolved?

utterance: Oh. Yeah. No. I'm just taking a glance over at my call queue and I'm not seeing anything recent but yes ma'am I'd love to go ahead and get this all resolved for you an once I get your information, I'll notify any other agent that you did speak with previously here at Intellibank.

utterance: And, we'll get this inquiry updated for you. how can I help you?

utterance: OK. I want to make a transfer from my account to my son's account. Can I do that here?

utterance: Now? Like over the phone?

utterance: Yeah. Oh I most certainly can help you with that. And, yes we can get this done for you over the phone.

utterance: All we need is some basic information just to access your account. were you ready to get started?

utterance: yes yes Kerry. That sounds great.

utterance: Go! Go!

utterance: Oh gosh, sorry Kerry. I'm distracted. I'm just watching the ponies run on the TV over here. My cousin gave me a hot tip on a hot horse.

utterance: I simply couldn't resist. Now I'm gambling again.

utterance: Oh. All right. Well that's wonderful to hear. I wish you luck.

utterance: You ever play the ponies Gary?

utterance: no, Miss I have not. But, it's something I'd love to look into. in order to accomplish this transfer you'd mentioned earlier I'm just going to need a few pieces of information. you let me know when you're ready.

utterance: Kerry, I was born ready.

utterance: OK just need two pieces of information first. What is your full name and your date of birth?

utterance: My name is Lucy Lundquist. That's spelled L U C Y Lundquist is L U N Q U I S T.

utterance: And, I was born four seven seventy-seven.

utterance: OK. L U N Q U I S T. Four seven seven seven.

utterance: OK. Great.

utterance: So Ms. Lundquist just need your account number first to get started and I'll go ahead and get this transfer going for ya.

utterance: OK. Hold on. I got to go grab that.

utterance: What's that? Oh OK. Sure I can hold. just let me know whenever you're ready.

utterance: OK.

utterance: I got it here. It's five five four three five five three two five four. My checking account.

utterance: Oh. OK. Got that. What were those last two numbers again?

utterance: Five four.

utterance: Oh. OK great. All right so I have that account now up.

utterance: Can you can you tell me how much is in there?

utterance: Oh yeah yeah. Certainly Ms. Lundquist. right now I'm showing a balance of four thousand four hundred and fifty-three dollars and twenty-four cents.

utterance: OK. Perfect.

utterance: OK great. And, how much would you like to transfer for you today?

utterance: I need you to transfer seven hundred dollars. It's to my son. He's in trouble. He needs my help.

utterance: Oh. Sorry to hear that. I got it. Happy to take care of that for you. all I'm going to need next is just his account number.

utterance: OK yes. I have it here. He gave it to me. It's five five four three three three four two two four.

utterance: Is that all you need?

utterance: yes at the moment. Just want to confirm that number again. It's five five four three three three four two two four. Correct?

utterance: That's correct.

utterance: All right. So yes I do have it up. Let me get this going and in motion for you here Ms. Lundquist.

utterance: And, this is coming out of my inter bank savings account right?

utterance: Inter bank? Oh. No. No. You had told me earlier Ms. Lundquist, you wanted to make a transfer from your Intellibank checking account. I'm representing Intellibank and you'd mentioned your checking account. that's the account I have up here and the one I'd just given you the balance of.

utterance: is this the right account?

utterance: Oh. Yeah. Yeah. Yes. Sorry. My bad. My bad. You're right. It is. I meant Intellibank checking account. Right. OK.

utterance: Oh. OK. Wonderful. All right just so in order to complete this all I need is to just verify the last four of your social. I'm literally looking at them right here so if you could just let me know.

utterance: All right. Sure.

utterance: It's seven five nine three.

utterance: This will be quick right?

utterance: Yes Ms. Linquist although I can't provide any specific details about the time I assure you we're on it. it may only take twenty-four hours. be sure to check both your account and your son's account I'll go ahead and finalize this for you.

utterance: Is there anything else I can help you with today?

utterance: No, that's it.

utterance: All right. Wonderful. Thank you so much for calling. You have a wonderful day now.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose, my name is Kim. I have a couple of questions for you actually I need to make a wire transfer and I also have an issue with my card. I may have lost it. So, but I'd like to to do the wire transfer first and then well maybe we can re-issue me a new card.

utterance: OK.

utterance: OK, certainly. I can help you with that issue. Kim, first I need to know your last name.

utterance: Sure, it's Johns, J O H N S.

utterance: All right, thank you so much Ms. Johns. And also, what is your date of birth, please?

utterance: It's April twenty-fourth nineteen seven seven.

utterance: OK, thank you so much. and I also need the account number that you would like to make the transfer from.

utterance: sure, hold on for one moment. Let me go grap that.

utterance: Sure, take your time.

utterance: All right, I have it right here now.

utterance: OK. go ahead I'm ready.

utterance: It's one one two one zero zero zero five nine five.

utterance: All right. Thank you so much Ms. Johns. and I need to ask you a security question. What is your mother's maiden name?

utterance: sure, it's Murphy.

utterance: All right, thank you so much. And also, I would need the bank account number that you wish to draw the money from.

utterance: OK. The one that I'm drawing the money from will be my checking account, which is the number that I just gave you ending in zero five nine five.

utterance: OK, thank you so much. And I need to know the dollar amount of this transaction.

utterance: five hundred dollars.

utterance: OK, thank you so much. And let's see here. will this be a domestic transaction or international?

utterance: domestic.

utterance: OK, thank you. And I will need from you the routing number that you're depositing this money into.

utterance: OK. The routing number his routing number is one one five one zero zero zero seven zero seven.

utterance: OK, thank you so much. And I also need the depositor's account number as well.

utterance: I'm sure that is seven seven nine nine eight zero two one one one.

utterance: And I meant the account that you're depositing into not the depositor. I'm sorry.

utterance: Oh, that's OK. That's what I figured you meant. Yes, Ma'am.

utterance: All right. so, let me just make sure that I have this correct. So I'd to confirm that you're depositing five hundred dollars, correct?

utterance: Yes.

utterance: All right. and let's see here. So your account balance is currently a thousand dollars, so we'll take five hundred and we'll go ahead and get this into the system. Bear with me just one moment.

utterance: Sure.

utterance: OK, so the fee for this transaction will be twenty-five dollars. So the total will be five hundred and twenty-five dollars and no change. OK?

utterance: OK, perfect. That was exactly what I was gonna ask.

utterance: All right, then. Bear with me just one moment while I finish putting this information in here for you. OK, so the transfer has been has been initiated and the transaction will occur at six p.m. this evening.

utterance: OK, perfect, six p.m.. Thank you so much.

utterance: Mhm.

utterance: You're very welcome. And is there anything else that I can help you with, with this transfer?

utterance: do, is there like a confirmation number or anything that I'll get for this this transaction?

utterance: yes. Bear with me just one moment. There is one that's gonna be sent to your email, but I can also give it to you over the phone if you would like.

utterance: yes, please. I'll go ahead and jot it down.

utterance: OK, that number would be seven two three nine zero four zero zero zero one.

utterance: OK, perfect. Thank you so much. I appreciate your help.

utterance: You are very welcome and you, you had said in the earlier in the call that you wanted to report that you had lost your card or it's been stolen?

utterance: yes, Ma'am. I do believe I lost it. I'm not exactly sure where. but I, I, don't, I've looked in my wallet, I've looked at the bottom of my purse and all in my vehicle and I can't find it.

utterance: OK. so, I just need to gather some more information from you. OK?

utterance: Sure.

utterance: So we can go ahead and get this taken care of and put a hold on that card so no other transactions can take place until we can get you out a new card. All right. So I've got your first and last name, Kim Johns. Is it under your, your name?

utterance: Yes, Ma'am.

utterance: OK. Could you tell me what your date of birth is one more time please.

utterance: sure. It's four twenty-four seventy-seven.

utterance: All right, thank you. And since your card is lost, could you give me the last four digits of your social security number?

utterance: Sure. That's seven five zero four.

utterance: All right, thank you so much. And and then also your mother's maiden name.

utterance: yes, that's Murphy.

utterance: Murphy? OK, thank you so much. All right, and what date was this lost on or when you noticed it was gone?

utterance: I just actually noticed it yesterday.

utterance: OK. And do you happen to know what the most recent transaction was?

utterance: I'm not sure what the most recent transaction was. I wanna say the last thing I grabbed was some gas at a Shell station.

utterance: OK. All right. So, the next steps in canceling your credit card and receiving a new one is what I'm gonna go over now. OK? So I'm gonna go ahead and put a a hard stop on this right now and cancel your credit card so that no one can use it and I need you to go online to our website and make sure that all of your information is correct and especially your your mailing address because that's where, you know, we'll be sending your new one.

utterance: OK.

utterance: OK.

utterance: OK. And could you go ahead and tell me what that mailing address is, please?

utterance: Sure, my mailing address is Forty-nine Holland Drive Sorry about that, had a little brain fart. Forty-nine Holland Drive, and that's Philadelphia, Pennsylvania. And the ZIP is one nine zero one nine.

utterance: OK, thank you so much. OK, so we've got your card canceled and it takes anywhere from five to seven business days for you to receive your new card. And that'll be sent to the address that you just provided me with. Was there anything else that I could help you with today, Ms. Johns?

utterance: No, thank you so much. I think you took care of everything. I really appreciate your help.

utterance: Wonderful! I'm happy to have been able to assist you. And I hope that you have a wonderful rest of your day and thank you so much for calling Intellibank.

utterance: Thanks, you too, hon. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I help you today?

utterance: yes, Steven. My name is Dan Thomas. And I need to close my savings account and transfer the remaining funds to my checking account.

utterance: All right. I can certainly help you take care of that today. Can I have you verify your first, last name, and your date of birth, please?

utterance: Dan Thomas T H O M A S. Five twelve nineteen sixty. And my phone number is six one one two two one three zero five five.

utterance: Thank you, sir. I've got your account pulled up here. And if I could go ahead and have you verify the last four of your Social, please.

utterance: Eight zero one one.

utterance: Thank you. And then just the security question on your account today, what was the street that you grew up on?

utterance: Magnolia.

utterance: All right. Thank you, Mr. Thomas. I've got that pull up. Now it shows you do have a savings account and two different checking accounts with us. which was the account you're wanting to close?

utterance: it would be my savings account and the account number is nine one eight eight one nine seven three nine.

utterance: All right, sir. Thank you for that. And can I just ask why you are wanting to close the account today?

utterance: I'm not earning very much interest on it and the fees are just too high.

utterance: All right, I certainly understand that issue. you were wanting to deposit this into one of your two checking accounts. Is that correct?

utterance: That is correct.

utterance: All right. Thank you. And can I go ahead and get the account number for the checking account that you're wanting to deposit into.

utterance: Two zero nine zero two one eight four two zero. And the routing number is seven seven one three seven three five six three, in case you need that.

utterance: All right. Thank you very much, sir. I've got that pulled up. And looks like you have two thousand four hundred an ninety-six dollars and twelve cents in your savings account. Did you want to go ahead and transfer all of that into the checking?

utterance: Yes, please.

utterance: All right, sir. I've gone ahead and got that set up and I will go ahead and get it processing for you. that balance. Being the being the balance that that it is, it may take up to two business days for it to fully reflect into your checking account.

utterance: OK. That sounds good.

utterance: All right, Mr. Thomas. Well I've got that processing for you. And is there anything else I can assist you with today?

utterance: I really can't think of anything. Oh is there any fees associated with doing this?

utterance: no, sir there won't be any fees today, as you were just closing and transferring and you. Looks like you will get refunded for the service fee that you were charged on October first for that account. that will be refunded and made available into your checking account. it may take a few more days for that to process because it will try and refund to the savings account. The system takes a few days for it to realize that it needs to send that money to your checking account instead.

utterance: OK. Well, I do appreciate it.

utterance: Well I'm glad I could assist you today, Mr. Thomas. Is there anything else I can help you with?

utterance: I don't think there is.

utterance: All right, well, if you could hang on the line, there will be a brief survey for you to fill out and let us know how we did today. And how we can better service you in the future. And if there's nothing else I can help you with, then I thank you for calling Intellibank customer services and I will let you have a wonderful rest of your day.

utterance: OK. You too, as well.

utterance: Thank you, have a good one.


utterance: Thank you for calling Intellibank customer services this is Steven. How can I help you?

utterance: I believe I want to close my savings account and I want to transfer the remaining money to my checking account. but I need to ask a question first before I do this. I need to know what the interest rate is on my savings account. And the minimum balance that I have to keep in my savings account to earn that interest.

utterance: Certainly. can I have your name and date of birth please?

utterance: My name is Dan Thomas. T H O M A S. And my date of birth is May twelfth nineteen sixty.

utterance: Thank you. And your social security number. the last four of your social security number I'm sorry.

utterance: Eight zero one one.

utterance: Thank you and if you'll verify your identity for me. your security question is what was your mothers maiden name?

utterance: Green G R E E N.

utterance: Thank you. verify that information. And I see your savings account here let me pull the details on that up. OK yes . Your savings account is eligible to earn an interest of point zero zero one percent annually. And you don't have to have a minimum balance to earn that interest rate. but you do have to have a minimum balance of five hundred dollars each month. To avoid incurring a maintenance fee.

utterance: OK.

utterance: And that maintenance fee is twelve dollars.

utterance: Twelve dollars OK that's what I thought Yeah I'm getting hit for twelve dollars each month, and it won't be very long before I'm out of money in my savings account. So yes I I want to close my savings account and and move the money to my checking account please.

utterance: OK I can certainly do that for you. Can I have the last four digits of your checking account number?

utterance: Six eight two nine.

utterance: Six eight two nine.

utterance: Yes.

utterance: All right. And go ahead and get the savings account close out. And you're just wanting to close that out because you're you're not satisfied with the interest rate that it's it's drawing.

utterance: Well the interest rate and the monthly maintenance fee.

utterance: And the fees yes OK. All right and. So that's gonna close out and there will be a leftover balance of three hundred and twenty-three dollars, and seventeen cents. and you just wanna go ahead and transfer that to your checking?

utterance: Yes please.

utterance: OK. Let me put that in here and get that processed. All right I've got that account closed. So you will receive a notice in the mail providing you the full details of the closure. But that account is closed. And the funds have been transferred to your checking account. And they should be available within twenty-four to forty-eight hours.

utterance: OK that sounds great. Your day going pretty good so far?

utterance: Yes my day has been pretty good. almost done with the day so that makes it even better.

utterance: That's good Yeah. My day's been pretty hectic I'm a school bus driver.

utterance: Oh.

utterance: And those kids they just wear me out.

utterance: I can certainly understand that.

utterance: Quite a bit of stress. And with the traffic and kids it's it's not a very fun job, but I have to do it.

utterance: Yes.

utterance: Yes well somebody somebody's gotta do it and Yeah. It's not a job that people realize is is essential, and just how difficult it it can be.

utterance: Yeah yeah. Yeah those kids can get pretty rowdy.

utterance: I can imagine. All right sir is there anything else I need to help you with?

utterance: can you tell me I probably need to order some checks.

utterance: OK I can certainly help you with that. is your is your address still sixty-three Pennington Street in Canyon Country California?

utterance: yes.

utterance: OK. Yeah I can certainly get you some checks ordered.

utterance: OK. can you tell he how many checks come in a box and how much they are?

utterance: Yes the. There are four bundles of checks in a box and each bundle has fifty checks in them. So there's a total of two hundred checks in a box. And for our checking account customers. Or well for any of our account customers ordering checks is free of charge.

utterance: OK sounds great. And you can get those ordered and When can I expect to receive those?

utterance: Yes you just needed one box?

utterance: Yes.

utterance: OK. Just one box of checks. I've got those ordered for you and you can expect to receive them in the mail in three to five business days.

utterance: OK sounds great.

utterance: All right. Is there anything else that I can help you with?

utterance: I can't think of anything.

utterance: All right sir. Well there's gonna be a brief survey that comes up here in just a moment. And it'll give you the opportunity to let us know how we did today. And how we can assist you better in the future.

utterance: OK sounds great.

utterance: All right sir you have a wonderful evening.

utterance: All right thank you.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Kathy. How may I help you?

utterance: Hi, Kathy. How are you today?

utterance: I'm good, thank you, and yourself?

utterance: I'm doing great. I sure am enjoying this beautiful weather we've been having.

utterance: Oh, I know. It's been very nice. Can't ask for much better than what we've got going on now.

utterance: I know. I just love the fall.

utterance: Yeah, that's one of my favorite seasons too.

utterance: Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.

utterance: OK, I'd be happy to help you with that. Can I get your first and last name and your date of birth, please?

utterance: My first and last name are Julie Williams. And my date of birth is seven twenty-five of fifty seven.

utterance: OK, great. And if I could get the last four of your social security number.

utterance: It's six eight one eight.

utterance: And if I could get your mother's maiden name.

utterance: Smith.

utterance: OK, thank you so much for that. And you said you wanted to make an internal transfer today?

utterance: Correct.

utterance: OK, what accounts would we like to transfer?

utterance: From my checking into my savings.

utterance: OK, great. Could I please get your checking account number?

utterance: OK, it is. Let me see. One five zero one zero six eight five. And the other's is two five six two seven one three seven nine.

utterance: OK. OK, thank you for that. So one five zero one zero six eight five. That's your checking account number?

utterance: hang on. Let me check. Yeah. I think from this balance, it's it's the checking account number.

utterance: OK, great. Thank you so much for that. And the other account number you gave me, was that your savings account?

utterance: Yes, it was.

utterance: And and that ends in one three seven nine?

utterance: That's correct.

utterance: OK, great. And you wanted to make a transfer?

utterance: Yeah. What are. What are my balances on those two accounts?

utterance: Sure. I'm showing your checking account balance at this time is five hundred forty-seven dollars and seventy-five cents.

utterance: OK.

utterance: And your savings balance is one thousand six hundred seventy-five dollars and twenty-seven cents.

utterance: OK, so I think what I'd like to do is transfer three hundred dollars from checking to savings.

utterance: OK, great. Three hundred dollars from your checking into your savings. Checking ending in zero six eight five into savings ending in one three seven nine.

utterance: That sounds right.

utterance: And three hundred dollars, you said?

utterance: Yes, that's correct, three hundred.

utterance: OK.

utterance: OK, great. I have gone ahead and make that transfer for you. Is there anything else I can help you with today?

utterance: Yeah, actually, I need to update my personal information.

utterance: OK, certainly be happy to help you with that. what personal information do we need to update today?

utterance: my address.

utterance: OK.

utterance: What what

utterance: Do you have as my old address?

utterance: right now, I'm showing one eight two Biscayne Way.

utterance: OK, that. Yeah, that is my old address. My new address is thirteen forty-one Overland, O V E R L A N D, Drive. And that's in Saint Louis.

utterance: Thirteen forty-one Overland Drive?

utterance: Correct.

utterance: In Saint Louis.

utterance: That's correct.

utterance: Is that still in Missouri?

utterance: Yes, it is.

utterance: OK, thank you so much for that. I've gone ahead and updated your personal information. While I have you on the phone, I was wondering, I I see that you're not signed up for our online banking service. And I just brought that up because you did make an internal transfer today, and I just wanted to let you know that we do offer that through our online banking.

utterance: Now that. that transfer I made today, when is. When am I going to have access to that money?

utterance: That that transfer is immediate. So that is now in your account.

utterance: OK, good. And you were saying about online banking?

utterance: Oh, yeah, that's a service you can do right online at any time, twenty-four hours a day. You make transfers from one account to another account. Of your own between your own accounts. And you can also make transfers to other people's accounts within the bank or to another financial institution.

utterance: Wow, that's great. That's a really great service. Can I do that from online?

utterance: You sure can.

utterance: OK, I think I do wanna sign up for online banking. What do I need to do to do that? Can you sign me up?

utterance: Well, you have to sign yourself up. And you can go to Intellibank dot com and click on Get Started. And the reason you have to sign it up is because you have to enter your personal information. And once we see that everything matches what we have on our system, then we will go ahead and approve you. It's usually the same day. And then you'll be all set to get started.

utterance: OK, all right. I I will do that today then. It will be so much more convenient to do it online instead of having to make a phone call.

utterance: Well, we don't mind you calling. You can certainly call us any time. But this gives you another option.

utterance: OK, all right. Well, Kathy, you've been so helpful today.

utterance: OK, Julie. I hope you have a great day.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.