utterance: Hi, that you for calling Intellibank. This is Rose. How can I help you today?

utterance: hi Rose. My name is Kim. I am actually I just moved not too long ago and I have just heard about your bank. About Intellibank. And I was trying to inquire about you know, getting started with you all.

utterance: OK. So you would like to let me just make sure that you have the right bank. Did you mean Intellibank?

utterance: Oh, yes. I'm sorry. What did I say?

utterance: Intel. And that's OK. There's actually an Intel and we're Intellibye bye. So it's very confusing for a lot of people. Do not feel bad.

utterance: OK. I have the right place. I'm just making sure. OK.

utterance: OK.

utterance: OK. Awesome. So it sounds like you would like to open a new account with us.

utterance: yes, yes. I'd like to inquire about opening a new checking account.

utterance: OK. Fantastic. Well, welcome to Intellibank. and I You're welcome. And I'd like to get just a little bit of information from you to get started. And so we're going to start with a checking account. And the first thing I need to get from you is your last name.

utterance: yeah. My last name is Johns. J O H N S.

utterance: All right. Thank you so much miss Johns. And also I'll need your date of birth.

utterance: date of birth is April twenty-fourth, nineteen seventy-seven.

utterance: OK. Thank you so much. And I'll need your social security number.

utterance: sure. Let me see here.

utterance: If you need time to go and look for your card, just take your time.

utterance: yes. I do, please. Hold on for one moment for me.

utterance: Sure.

utterance: OK.

utterance: OK. I'm ready.

utterance: All right. Go ahead.

utterance: my social number is one seven three seven three nine five zero three.

utterance: All right. Thank you so much. Just to be sure that I have this correct, you do want to your account that you would use for deposit will be your checking? Or would you like to set up account for savings as well? Or?

utterance: I think I just want to do checking today.

utterance: OK. Thank you so much. And I'll have to set up a security question for you. And let me give you some options. OK?

utterance: OK.

utterance: All right. And you'll, you'll use this later on to verify your identity. So that's why this is important. so we have one that is, what's your maiden, your mothers maiden name. Excuse me. What is the name of your first pet? What street did you grow up on? any of those?

utterance: I'll go ahead and do what my mothers maiden name is. And her maiden name is Davies. It's D A V I E S.

utterance: OK. Thank you so much. All right, I've got that in there now.

utterance: OK.

utterance: So, now that I have this information from you, is there do ybye bye, would you like me to help you set up an, your online account? Is that something you'd like to do today?

utterance: Yes, please. That sounds good. Thank you.

utterance: All right, you're welcome. so I would like you to go to WWW dot bank dot com.

utterance: OK.

utterance: And tell me when the white screen pops up for you. It should say, welcome to Intellibank.

utterance: OK. I'm there.

utterance: All right. I'll need you to click on the hamburger on the top right hand corner of your screen.

utterance: OK.

utterance: And do you see new account?

utterance: I do.

utterance: OK. Fabulous. click on that and as you can see the prompts as you for your personal information.

utterance: OK. Let me add this information in here.

utterance: All right.

utterance: And once you down to the bottom

utterance: I'm going to ask you one of your security questions.

utterance: OK.

utterance: And then you type that in. And then I'm going to give you a code to type in underneath that.

utterance: OK. OK. I added the security question. my mothers maiden name. And I also added the answer.

utterance: OK. And I want you to put this code in.

utterance: Sure.

utterance: Three one one three six nine zero zero two five seven three seven and then hit enter. And it should say welcome Kim Johns. to your new account. It should say that.

utterance: OK.

utterance: It does.

utterance: Awesome. All right. Awesome. This is actually the first account that I've helped set up over the phone.

utterance: Great.

utterance: Oh, wait great. Well, I'm glad it worked.

utterance: It was learning.

utterance: learning process for both of us. Yes, ma'am. All right and Miss Johns, was there anything else that I could help you with today?

utterance: nope. That's everything. Thank you so much for your help. I really appreciate it.

utterance: You are so very welcome. we value your loyalty here at Intellibank and really happy to have you as a new part of our family. If you should have any questions or any concerns in the future, please don't hesitate to give us a call. And our banking hours are nine A M to five P M. Monday thru Friday. On on Saturday, excuse me, it's nine A M to twelve P M. We're closed on Sunday. But we have twenty-four hour access in our chat online. So if you have questions in the middle of the night something happens, you lose your card. Whatever. You can always contact someone within the bank through the chat on your online account. OK.

utterance: OK. Great. Thank you so much for all your information. I really appreciate it.

utterance: You're so very welcome. Your checks should be in the mail. In between one to two weeks from now. And your bank card, around the same time. And I want to thank you again for giving us your business. And I hope you have a wonderful rest of your day.

utterance: Thank you so much. You too, hun.

utterance: Bye, bye.

utterance: Bye, Bye.


speaker_role: Agent

utterance: Hi, thank you for calling Intellibank. My name is Sara. How can I help you?

speaker_role: Customer

utterance: I have a dispute I want to to be helped with because I'm seeing a transaction that has been made through my account which I had no idea or or did authorize it to take place.

utterance: OK, no problem. I will ask you a couple of questions to start off. may I ask for your name and date of birth, please?

utterance: OK, my name is Charlene Peterson and my date of birth is on the twenty-ninth December nineteen ninety.

utterance: OK, that is great. Thank you. can I also ask for your phone number?

utterance: OK, my phone number is five twelve nine nine one double five nineteen and also, my home email address is Char Pete at Yahoo dot com.

utterance: Thank you so much for that, Charlene, and can I also ask for your account number?

utterance: OK.

utterance: OK, my number is thirty-five forty-six sixty-eight seventy-nine twenty-four.

utterance: Thank you for that. And also, your credit card number, please.

utterance: Oh, OK. It is forty-nine twenty-nine thirty-eight thirteen twenty-seven fifty-five triple two and four.

utterance: All right, thank you so much for that, Charlene. Now, what is the amount of the transaction that you are disputing?

utterance: it's about a thousand dollars.

utterance: A thousand dollars. OK, and what is the date of this transaction?

utterance: Yeah.

utterance: It's it was on the fourteenth of March.

utterance: OK, fourteenth of March of this year, twenty twenty-one?

utterance: Yes, of this year.

utterance: OK. So could you go over with me the reason you are disputing this transaction again?

utterance: I'm disputing it because first of all it's a very huge huge amount and second of all, I had no knowledge of, of it. and was wondering how could someone just .

utterance: All right, understood. And has anyone else ever had access to your account? Could they have made the transaction?

utterance: I'm not sure because I rarely share my, my details.

utterance: OK, and would you say that it could be a transaction for a regular membership you may have had or a subscription fee that you possibly didn't remember?

utterance: No, I don't have a subscription or a membership of up to that much.

utterance: OK. So I'm just recording all of this information on my part. And I'll also ask you have you contacted the business that made this transaction?

utterance: and apparently the number doesn't seem to get through. It's like it has been already been disconnected.

utterance: OK.

utterance: Yeah.

utterance: so I am just confirming that I have every piece of information from you. I will ask you also a security question. So what the security question is, what is your mom's maiden name?

utterance: My mother's maiden name?

utterance: Yes.

utterance: Taylor.

utterance: Taylor. OK. All right, thank you very much.

utterance: OK.

utterance: So what's going to happen is, I've recorded everything and I will send in this report to our fraud department. They will investigate it. And it should take around four to six weeks for them to come up with a solution to determine if this was actually a fraud or not. And when they do that they will contact you through a letter. It will be sent to the address we have on file for you. And in that letter there will be next steps to take. if it is, in fact, fraud they will tell you the next steps to take. And you could also call the number on that letter for more information.

utterance: Oh, OK. But isn't it ever too long. Four to six weeks be a little bit short. short as .

utterance: So the reason it takes four to six weeks is because it, it takes a long time, quite some time for the letter to arrive in your mail. So that will probably be around one week. But the process generally takes about three to four weeks. So and then, you know, maybe one to two weeks for the letter to arrive in in your mail.

utterance: Oh, oh OK.

utterance: Yes, would you have any other questions?

utterance: No, that was my only issue for now.

utterance: All right, sounds good, Charlene. It was a pleasure talking to you.

utterance: Thank you for your assistance.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi Daisy. I need to find the closest branch location.

utterance: OK, I'd be happy to help you locate the closest branch to you . What is an address that I can do the search for?

utterance: it's eight thirty-four Main street in Las Vegas, Nevada. And the ZIP code is eight eight nine one two.

utterance: Thank you. One moment while I go ahead and do that search. Looks like we've got two locations within one mile of you. The first one is at two twenty-eight Lavern Court. And the second one is at four ninety-six Macintosh Street. Does that help you out?

utterance: yeah, but could you also tell me the hours?

utterance: Absolutely. looks like they both have the same hours. That lobbies, the lobbies are open Monday through Friday, nine a.m. to five p.m.. Saturday, ten a.m. to two p.m.. The drive throughs are open Monday through Friday, eight a.m. to six p.m.. Saturday, nine a.m. to three p.m.. They both have ATMs available in their lobbies or in their entryways. those are available twenty-four seven and may accept check and or cash deposits. Is there anything else I can help you with today?

utterance: yeah, while I have you on the line could you also check my account balance?

utterance: Absolutely. I'd be happy to check your balance . Let's pull open your account. And what is your name and address please?

utterance: My name is George Emery. I live at one fifty-three Pine Cone Circle in Branson Missouri. And my ZIP code is five five three two four.

utterance: Thank you. And your phone number?

utterance: It's six one two two two nine three nine zero nine.

utterance: Thank you. And can you verify your date of birth and your first pet's name please?

utterance: What's all these questions? Isn't that enough? I have to answer these questions every time I call you guys.

utterance: Yes, I understand, Sir. However, we ask these questions verifying your account to ensure you are indeed who you are. This is for your protection. It's for the security of your personal information and your funds.

utterance: Yeah, I know, fine. Whatever.

utterance: All right. Thank you for your patience, Sir. Again, what was your date of birth and first pet's name?

utterance: September twenty-first, nineteen ninety-nine. And my pet's name was Wink.

utterance: Wink. Thank you. And can you verify your account number for me?

utterance: sure. Can you give me a second to go get that?

utterance: Absolutely. Take your time.

utterance: I'm sorry about this Daisy but I seem to have misplaced my bank papers. is there any other way that I can verify my account?

utterance: Sure. What is the last four of your social?

utterance: It's forty-four eighty-one.

utterance: Great. And your balance is eight thousand four hundred and ten dollars and sixty-two cents. Is there anything else I can help you with today?

utterance: yeah. I was looking at your website the other day and I noticed you have online banking. And when I try to log in it I didn't have access.

utterance: OK. Oh, Yeah, I can explain that to you. Now I just want to clarify. This was your first time attempting to log in to our website?

utterance: Yeah.

utterance: OK. Yeah, for the first time using the Intellibank online banking you'll have to click the first time users enroll here link. Then you'll read and accept the online banking disclosures and enter your account number, your social, your date of birth, excuse me, and you'll have to create a password. Now once you are logged in you'll be prompted to choose and answer five security questions and also enroll in the one time security code feature. Does all of this make sense to you?

utterance: yeah. Yeah, I think so.

utterance: Good, you know once you get that access to the online banking you can do money transfers, bill pay, you can download your monthly statements. It's all there, easy peasy for you to do it. bill pay you can set up to recur and automatically come out of your account so you never have to pay late fees on all of your bills. Did you have any other questions or concerns for me today?

utterance: with that online banking, would I be able to update my account information like my phone number and address?

utterance: Yes, Sir. Everything will be there and you'll have access to make any any changes you need to.

utterance: OK, sounds great.

utterance: All right. Well, is there anything else I can help you with today, George?

utterance: Nope, that's it.

utterance: OK. Have a great day and thank you for calling Intellibank.

utterance: You too. Bye.

utterance: Bye.


utterance: Good afternoon.

utterance: Thank you for calling Intellibank. This is Rose. How can I help you?

utterance: Hi Rose. My name is Kim. I'm calling for two reasons actually.

utterance: I need to check the balance of my account and then I'm also looking for a branch near me out of town.

utterance: And for some reason I don't know what's going on. I can't get my phone service to pull up a a a pull up the internet so I'm not abled to search for a branch near me.

utterance: OK. I can certainly help you with that, Kim. bear with me just a moment. I wanna get a little bit of information so I can help you with these issues. OK?

utterance: OK. Thanks.

utterance: Very welcome. So what is your last name?

utterance: my last name is Johns. It's J O H N S.

utterance: All right. Thank you so much Ms. Johns. And what is your date of birth?

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: OK, thank you so much. And also what is your account number that you want me to check and is it savings or checking?

utterance: I'd like to check my checking and let me see for one moment. I have the account number right here.

utterance: OK.

utterance: OK. My account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you so much.

utterance: And let me see here.

utterance: your security question is what is your mother's maiden name?

utterance: it's Murphy.

utterance: All right. Thank you so much.

utterance: OK. OK. Here we go. So it looks like your account balance is five thousand five hundred dollars and thirteen cents.

utterance: OK.

utterance: All right. And you also wanted me to look up a branch where you are. And and where are you?

utterance: I'm in Saint Augustine, Florida.

utterance: OK. I love that place.

utterance: Oh, you've been here before? This is my first time and I am absolutely in love.

utterance: Oh, my God.

utterance: Yes.

utterance: Oh, my goodness there's so much to do and see. You definitely have to go to the fountain of youth.

utterance: Yes.

utterance: gorgeous beautiful oaks, Spanish oaks with the moss hanging down, tree tunnels. I don't know if you're a fan of trees. I love trees so much. Some of the best tree tunnels I've ever seen down there. Really really pretty.

utterance: Oh, yes.

utterance: let me think of somewhere else that I absolutely love. there's a restaurant there that I had the most amazing hot fish and crab dip I've ever had in my life. Like I wanted to go back every single night and eat that.

utterance: Oh.

utterance: Just that appetizer. Oh my goodness, Miss Johns. I can't say enough about how delicious this just this little appetizer is. It's so good. damn. I can't think of the place. it'll come to me. I definitely want you to try that out. Let me think. Where else did I go? Oh!

utterance: Yeah. That sounds really good.

utterance: There's a gas station there that has the most amazing pizza. I know it sounds crazy.

utterance: A gas station? Wow.

utterance: A gas station.

utterance: Yes.

utterance: you have to go. It's it's it's unbelievable. let me see if I can find the name of that gas station. Oh, it's.

utterance: Car.

utterance: It's Carmelo's. Pizzeria but it's literally on the side of a gas station.

utterance: Oh wow! OK. I think I read about Carmelo's. I don't think. I didn't know it was on the side of a gas station but.

utterance: It's.

utterance: Yeah.

utterance: I I read about. That that's in the like if you look at you know Yelp or some of the guides that that tell you what's good in town.

utterance: mhm.

utterance: Mm excuse me. Sorry about that.

utterance: That's OK.

utterance: They are they're one of the top ones and a lot of people. Their pizza's rated really really highly. So I definitely am gonna have to check that out now that I got a second opinion on the phone here.

utterance: I'm telling you it will you will not regret it and the pizza the large it's ginormous. So you know I don't know if you're down there with family but you know it feeds. You can eat on that pizza for two days.

utterance: Oh, awesome.

utterance: Yeah.

utterance: Very very good and and well worth the money. So yeah definitely don't forget to try that out. And I I'm so sorry. I can't think of the place.

utterance: I wish so badly I could think of the name of that restaurant. You'd think I'd know because I'm ready to live there.

utterance: Well I can search it. I can google for fish dips, see what I can find.

utterance: I can.

utterance: Well, it's right downtown when you go over the bridge where all those really pretty boats are. You know what I mean?

utterance: The bridge that's really ornate and it's

utterance: Yeah, I think so. I think I know what you mean.

utterance: Yeah, right.

utterance: Exactly. Like you're going towards the college. It's literally to your left hand side as you are coming off of that bridge.

utterance: Right.

utterance: Oh, OK. OK, I'll have to check that out.

utterance: Like.

utterance: Yeah.

utterance: Straight to the left. It's got a like a an iron wrought iron gate around it. It almost looks like some somewhere you'd see in New Orleans.

utterance: Oh wow, OK.

utterance: and it has two levels. Yeah, definitely check that out. Their hot fish dip is amazing.

utterance: So let me see here. And you were looking for a branch. So I found a couple while we were chatting.

utterance: OK.

utterance: there's one on seven nine zero North Ponce de Leon Boulevard.

utterance: Oh, great. OK. I think I know the I think I know that area.

utterance: That actually might be near where the fountain of youth is.

utterance: OK.

utterance: Yes, yes. Yes it is.

utterance: OK.

utterance: Perfect.

utterance: Yeah.

utterance: So was there anything I that could help you with today, Ms. Johns?

utterance: no. That's everything I needed. Thank you. You've been more than helpful. Gave me some good eating ideas as well. So thank you so much for your help today. I really appreciate it.

utterance: you are very welcome.

utterance: And was there any other accounts that you needed me to check?

utterance: no. That's everything. Thanks so much again. I appreciate it.

utterance: You're very welcome. I hope you have a wonderful rest of your day and vacation, Ms. Johns.

utterance: You too, hon.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, this is Madeleine. How can I help you?

utterance: Yes, hi. I have a couple of questions I wanted to ask, how many accounts can one person have? Is there a penalty for having more than one or two?

utterance: No ma'am, actually you can have as many accounts as you need, for whatever purposes that you're needing it for. So if you need to have a couple of different savings accounts, maybe one could be your rainy day, or one could be, you know, for like a vacation fund. You can do that and there's no additional fees or penalties for doing that.

utterance: Oh.

utterance: Oh speaking of rainy day, oh my gosh we're flooded here. Where are you? Are you flooded also? Did you have a bad, bad storm?

utterance: N~.

utterance: no ma'am we haven't had any storms. It's been actually very good, the weather's been pleasant.

utterance: Oh.

utterance: Been going great.

utterance: Oh no we're flooded, the river is flooded, it's almost up to the door.

utterance: Oh my goodness, I'm so sorry to hear that. I hope that you're just using precautions and keeping safe.

utterance: Oh yes, yes. yeah well do you know what I think I wanna do, I wanna go ahead and transfer some money out of my checking account into my savings account, because you know, I I've had this desire to take my whole family on a cruise to Alaska, and so I wanna go ahead and I'm gonna do that, so I figured I will start a savings account so I don't keep spending it.

utterance: OK, that sounds like a great plan for you. so before we go ahead and do that, since you do wanna do some internal transferring, I do need for you to tell me your first and last name please?

utterance: Oh yes, Anastasia Hoffman.

utterance: Thank you, Ms. Hoffman. And so you're going to go ahead and transfer from your your checking, and you wanna start a savings account, you said?

utterance: Yes.

utterance: OK, so I am gonna need your checking account number please.

utterance: Oh OK. Four four three two one zero nine seven eight.

utterance: Thank you. And can you go ahead and verify one final security measure for me please. What is the name of your mother's maiden name?

utterance: Oh, Vertov.

utterance: Thank you.

utterance: Yeah

utterance: And my date of birth is oh three twelve seventy-eight.

utterance: Oh thank you so much. All right, so we are all verified here. So I do see that you actually already have a savings account. it just currently has just the minimum amount that's required in order to open it. So you only have five dollars in here which I said was the minimum amount needed, so let's go ahead and you want me to go ahead and rename that as your travel fund?

utterance: Oh yes, put Alaska fund.

utterance: OK, Alaska fund it is. Now how much do you want to transfer from your checking into this?

utterance: Nine thousand three hundred and fifty dollars.

utterance: OK. Now just to let you know, you currently have eleven thousand in your checking, OK. So nine thousand?

utterance: Three hundred and fifty dollars.

utterance: Three

utterance: Hundred and fifty dollars. OK, give me just a moment to go ahead and put that in here. So.

utterance: And also since I don't have that savings account number, can you give that to me please?

utterance: Yes I will do that in just a second here. OK, so now I've gone ahead and transferred that into there. Now just so you know your balance currently is going to be one thousand six hundred and fifty dollars on your checking account, OK. Is that, is that feasible for you?

utterance: Oh yes that's perfect.

utterance: OK, all right, so now your savings account number, this is your Alaska travel fund.

utterance: OK.

utterance: It's going to be five two three four four six seven four nine.

utterance: OK, Alaska account, yay.

utterance: Yes, you've got a good little nest egg there for you.

utterance: Yes, yes, and that's good. I've I'm so excited about this and I know my family's gonna be excited too.

utterance: This sounds like a great trip that you're planning. Now do you know that we do offer online account services?

utterance: Oh really?

utterance: Yes, we do. It would make it so easy for you now that you have both account numbers in order for you to transfer funds back and forth or even just add funds from even an offshore account into this.

utterance: Oh They, that sounds pretty good, and then this way I don't have to bother you huh?

utterance: Yes,

utterance: What? No.

utterance: Give you. Give you.

utterance: Time with another client.

utterance: No, we love speaking to each and every one of our clients, but if you're ever away from you know a phone or you're on on another type of trip and you want to go ahead and take your extra funds from that and just switch it over onto this account, you could do so while you're on another trip. I'd be happy to go ahead and get you set up with an account for your online services?

utterance: That would be great, thank you.

utterance: OK.

utterance: So I do need your email address.

utterance: yes, my email is Ana Hoff one. A N A H O F F one. At Zmail dot com.

utterance: Mhm.

utterance: Is that Z as in zebra?

utterance: Yes, mail.

utterance: OK, I just sent you a test email, can you tell me if you received it please?

utterance: OK sure, let me check. Oh yeah, there it is.

utterance: OK, all right, so now that the test emails gone through perfectly I'm gonna go ahead and email you a link for you to complete your sign up. And you can just go ahead and pick your own password. I do need to let you know that when you do that make sure that it's at least eight characters long, has a capital letter, at least two numbers, and one special character.

utterance: OK, I can do that.

utterance: OK, that'll make it very secure for you. All right, so I've gone ahead and sent that out for you. Is there anything else that you need for me to assist you with today Ms. Hoffman?

utterance: No I think we're good because I like this online stuff, this way I can this myself. That's wonderful.

utterance: All right, well then enjoy what's going on with your trip here and you know have fun building your little nest egg for it. I do hope that the weather's certainly clears up for you a lot better and that you're in a safe location and you just have a great and wonderful day. Thank you again for calling Intellibank, again my name is Madeleine.

utterance: Thank you so much, you have a blessed day.

utterance: You as well. Thank you. Bye bye.

utterance: Mm, bye bye.


utterance: Good evening. calling Intellibank hotline. How may I help you?

utterance: Yes, hi. Good evening. I was just trying to figure out information as far as how does the internal transfer work? I'm just kinda confused exactly how to do that.

utterance: Not a problem. We'll be gladly to assist you. Can you please provide me with your first and last name?

utterance: Sure. My first name is Sarah. Last name is Thompson.

utterance: Good evening Miss Thompson. I'll be gladly to assist you with that. Our internal ser~, our internal banking we provide, is that we allow you to transfer funds within your account or another account you may have with us. We can take it from your checking or your savings, or if you have a different account, and you want to move that over, let's say you have one maybe, a joint one with you and your husband, we can do that as well.

utterance: Oh, thank you so much. My husband was actually asking me at exactly if he wanted to use our business account, and just take money out of there and put that in our checking. Can you possibly help me with that this evening?

utterance: I'll be gladly to assist you with that Mrs. Thompson. Can you please provide me with your date of birth?

utterance: Yes, my date of birth is zero four zero one Nineteen sixty.

utterance: OK. I have that down. Can you also provide me with your account number please?

utterance: Well, I apologize. I don't really know my account number off the top of my head. Can I just provide you with s~, another form of documentation? Or another form of something else you can use to open the account?

utterance: We can gladly do that with for you Mrs. Thompson. Can you provide me with at least your last four digits of your social?

utterance: I can definitely do that. It's fourteen fourteen.

utterance: Oh, thank you so much Mrs. Thompson. OK I see that you have several accounts with us. And you mentioned you wanted to do an account transfer with your husband's business account, that you have joint together. And put that into your checking account that's but with your own name. Is that correct?

utterance: Yes, I actually wanted to go ahead and do a an internal transfer using our businesses, business account, checking account. And then transfer that money over to my personal savers account. Can you do that with for me this evening?

utterance: We definitely can help you with that Mrs. Thompson. Well, we gonna need is your your account number.

utterance: I'm sorry, I told you I didn't have that. I was able to just give you my social which was the last four digits.

utterance: Yes ma'am, you did say that but in order for us to do the internal transfer we will definitely need your account number. Can you please provide me with that please?

utterance: Well, you know what? Can you just give me a few minutes so I can go grab that out of my purse downstairs? I'm upstairs so I'm have to go down there and just verify get the information pulled out. So you can go ahead and help me with that.

utterance: I definitely understand ma'am. Not a problem. I'll be he~, gladly able to hold for you.

utterance: Thank you so much.

utterance: Not a problem Mrs. Thompson. Whenever you're ready.

utterance: Oh, oh, hello ma'am. Well, I was able to go ahead and pull that information out and I can definitely give you my account number. My personal account number for my checking account is.

utterance: Yes Miss Thompson I'm here.

utterance: Oh, yes. I apologize I was just trying to look at something else, I got distracted, well please forgive me. Well, OK. So your, my personal checking account number is fifty nine, sixty nine thirty-two zero one.

utterance: Thank you so much for providing that information Mrs. Thompson. Can you please verify any recent transactions that's happened with this personal checking account?

utterance: Well yeah, I can say there was about twenty dollars spent at Target.

utterance: OK. I see that on here, thank you so much, that was your last transaction, thank you so much for verifying that. Now, you stated that you wanted to move money from your business account, that you have with your husband, a joint account. And puts money back into your personal checking account. Is that correct?

utterance: That is correct ma'am.

utterance: OK. Well in order for me to do that I will definitely need your business account number as well. Can you please provide that for me?

utterance: I definitely can do that for you, I was able to grab that while I was downstairs. And the business account checking number is? One hundred forty nine twenty nine zero one.

utterance: Thank you so much for providing that for me Mrs Thompson. I appreciate that. Can you verify anything, recent transactions that's happened with this account?

utterance: There was a, yes I can provide that. There was a recent deposit that was a thousand dollars that should have been posted yesterday.

utterance: OK. I see that. Thank you so much for providing that information Mrs. Thompson. So, just to verify one more time. You'd like to transfer money from your business account that you have with us, and put that into your personal checking. Is that correct?

utterance: Yeah, that is correct.

utterance: OK, Mrs. Thompson. Just give me one brief moment and I'll be able to do that for you.

utterance: ma'am, but before you do that, will there be a charge doing a internal transfer?

utterance: No Mrs. Thompson, there will not be a charge, since you are a personal account holder with our bank. We'll not charge you anything.

utterance: Well, that's a good relief for myself. OK, well I'll just go ahead and wait for you to take care of that.

utterance: Yes Miss Thompson, it'll just take me one brief moment and I'll be back to assist you with anything else you may have.

utterance: Well, thank you so much darling, I'll be here waiting.

utterance: All right Mrs. Thompson, I was able to transfer the money in your account.

utterance: But ma'am, I'll, I forgot to tell you how much we wanted to transfer.

utterance: Oh, yes you did. I forgot, I was going off with the deposit that we were speaking of. The thousand dollars I was, in your business account.

utterance: Yes, that is correct.

utterance: Can you please verify how much money you would like to be transferred from your business account over to your personal checking?

utterance: Yes, I would like to just go ahead and transfer twelve hundred over from my personal business account, over to my personal checking.

utterance: That's not a problem Mrs. Thompson. I'll get that straight away for you. Thank you for providing me with that information. Sometimes you just get a little sidetracked with everything going on around here. It gets a little busy and chaotic.

utterance: Not a problem, you don't have to apologize. I understand that, you know, the get kinda hectic and crazy sometimes, it's kinda out of our hands.

utterance: Thank you so much for being understanding Mrs. Thompson. So, just to verify again. We're going to go ahead and take twelve hundred from your personal business account. And put that over to your personal checking. Is that correct?

utterance: That is correct man.

utterance: OK. Just give me one more moment and we can get you squared away.

utterance: Thank you so much.

utterance: Not a problem. OK, Mrs. Thompson. I was I was able to do that for you. And like I said, there will not be any charges on the account for doing an internal transfer. As long as you hold a personal account with us it's free of charge. There's no charge regarding that.

utterance: Well, that's a relief. I know my husband will be proud of that and happy of, about that too. Thank you so much Mrs. ma'am for helping us out.

utterance: Not a problem Mrs. Thompson. Is there anything else I can help you with this evening?

utterance: I was kinda interested in learning more about your online banking. And how that actually works.

utterance: Well yes Mrs. Thompson, you can go on Intellibanking dot com, and you can set up your own online banking account with us. And you can choose to to have paper statements to your home. Or you can go ahead and have them e-filed, electronically sent to your email address. And that can save on paper and that can also save you a few couple a dollars as well for regarding maintenance fees and all that with your account.

utterance: Oh, well. Yeah I'll definitely like to look that up.

utterance: Well if you to the Intel banking dot com it'll give you the option of selecting paper or elctronic mail instead.

utterance: Well you know what? I'm kinda old-fashioned in that way. I kinda like seeing the paper in my face and I can actually read it. So maybe I'll just go ahead and Get the paper.

utterance: That's fine Mrs. Thompson. Whatever you choose to do that's fine with us. Just letting you know there's a convenient way that you can have your statements mailed to your home or mailed into your email.

utterance: Well thank you so much for explaining that, I appreciate that. Is there any other services you provide on the online banking.

utterance: yes Mrs. Thompson. Once you convert your own account, you are able to access your all your business accounts. You would just have to have your account number. Set that account up and you can see what's available on deposits, transfers anything that's been touched, anything that's been moved from different accounts will be on your screen. And everything we talked about today will show up on your screen as long as you log in and set up your user name and password. And it's, It'll be easy for you to log in, and you can check and see what's available in your funds and things of that nature.

utterance: Well that's great. I really appreciate you explaining that. I just got kinda confused as far as how that worked. Thank you so much for explaining it.

utterance: Not a problem Mrs. Thompson, I'm glad I was able to assist you with that. Should there be anything else I can help you with this evening?

utterance: No, no. I think that's about it. I was able to do my internal transfer and now I know I can go online and set up my own online banking account. I'm looking forward to doing that.

utterance: Not a problem Mrs. Thompson. As always should you have any questions, please give us a call back. And we hope you have a great evening. Thank you for calling Intellibanking.

utterance: You have a great evening. Thank you so much for your help.

utterance: Not a problem Mrs. Thompson, have a great evening. Thank you, bye, bye.


utterance: Good morning. It's a great day at Intellibank. This is Cindy. Who do I have the pleasure of speaking with?

utterance: yes, this is John Meadows.

utterance: Hi Mr. Meadows. How can I help you today?

utterance: I'd like to update my address I believe when I opened the account I used the word Dogwood Road instead of oh excuse me. I used the word Dogwood Street. instead of Dogwood Road. when I set up my I used the word street instead of road when I set it up.

utterance: OK. Well let's go into your account and see what we've got here. can I please have your date of birth?

utterance: January fifteenth nineteen seventy-five.

utterance: Do you happen to have your account number on you?

utterance: I have my checking account number, yes.

utterance: OK.

utterance: Three seven two eight two nine. I think it's nine. Let me just double check that. Three seven two eight two nine. Yes.

utterance: Great. and let's see. Your security question. What is your first pet's name?

utterance: I love it that my beautiful cat Cleo. C L E O.

utterance: OK. Wonderful. Thank you Mr. Meadows. Let's go into your account here. All right. And can you please confirm what the correct street address is?

utterance: Yes seven five three Dogwood Road not Street.

utterance: OK.

utterance: In Phoenix Arizona. eight five oh oh three.

utterance: OK.

utterance: And my phone number is six oh two six eight four three one nine two.

utterance: Great. And what's the best email for you?

utterance: It's J D M E A D O W S. J D Meadows at Gmail dot com.

utterance: OK great! Well, it looks like we're all set.

utterance: the I have another problem I noticed a transaction that I have no clue what it is. I looked at the company. I've it's not it's not anything I purchased.

utterance: OK. Are we talking about your checking or your savings account?

utterance: I'm talking about my checking account.

utterance: OK. And what's the dollar amount of this?

utterance: It's three hundred and ninety-nine dollars even.

utterance: OK. And do you know what date?

utterance: Yes. it's on on it's August the sixteenth

utterance: OK.

utterance: Twenty twenty-one.

utterance: And you're saying that you're disputing it because you don't recognize the charge.

utterance: Yes. I have no clue what that the the company. I don't I didn't buy anything for three ninety-nine. I don't I don't recognize the company. So I would very much like to dispute that transaction.

utterance: OK. Yes. It looks here as though the company's name is Master Air.

utterance: Yeah. I have I have I don't know what it is.

utterance: Does does anyone else have access to your account who could've made this?

utterance: No, I'm the I have I got the only card that's in my wallet and I have no recognition I can't recognize the company and there's no recollection of any three ninety-nine for anything.

utterance: OK. Did you happen to try contacting them?

utterance: they have no listing.

utterance: OK. Give me a moment here. in order to create a dispute and ensure that your account isn't being used fraudulently we're going to have to lock the card.

utterance: And what do I do? Do you send me another new card? Or how does that work?

utterance: Yes. So we can send you a new card it will come within five to seven days. Or you can come into the local branch and we can create one for you on the spot.

utterance: Oh That'll be fine. why don't you send me the send me a new card. Could you give me the balance on that card?

utterance: Sure. So the current balance on that account is five thousand two hundred fifty-one dollars and sixty-nine cents. give me one moment while I type up this dispute report for you.

utterance: OK. The are you into baseball?

utterance: No, I'm sorry. My husband is but I'm not.

utterance: The the reason I ask is my my favorite team the Giants they're playing the Arizona Diamondbacks tonight. So I'll be I'll be watching the game.

utterance: well I hope they do well for you.

utterance: Thank you. OK. I have your dispute report confirmed we have locked your card. I have set up mailing your new card. It will go out in the morning. Is there anything else that I can help you with?

utterance: the I I think I'm OK. I Could you I I I assume it's self explanatory but I would like to be able to do all of this online. how do I? If you could just walk me through that.

utterance: Sure. So you simply have to go to our bank's website it's Intellibank dot com that's I N T E L L I B A N K dot com. and on the homepage you'll see a big green button that says register. So click that and it will ask you information to confirm and then once you're in give it twenty-four hours and then you can log in and you'll be able to see all of your transactions. you can actually click on a transaction and dispute it. you can send us an email you can chat with us immediately and you can also download your statements.

utterance: that's great that sounds pretty simple. So after I hang up here I'll go and create I guess will be my new online access.

utterance: That will be great. And then if you have any questions you can always call us.

utterance: Okey-dokey, that'll do it then.

utterance: OK well thank you so much for calling Mr. Meadows. Again this is Cindy and I hope you have a great day.

utterance: Thank you very much. Bye bye.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

utterance: Yes, hello Jerry. My name is Evelyn Richards, can you help me find an ATM near me?

utterance: Happy to help you with that Ms. Richards. And let me just get some information here so that I can find help you find an ATM near where you are. How's the day going today?

utterance: Well my day is going good, I'm just excited about Thanksgiving coming up, and everything.

utterance: Yes ma'am, holidays are terrific and hopefully this year we can really enjoy the holidays. You know last year with all that was going on with a lot of the pandemic, people just weren't able to enjoy the holidays like they used to. But you know hopefully this year we, you know, you know, the country will be able to get back together and enjoy the holidays with their friends and loved ones.

utterance: We hope so.

utterance: any special plans for this particular thanksgiving? Are you gonna be traveling, are you gonna be with family, or any idea?

utterance: Well we'll be with family and just enjoying good food and fellowship.

utterance: Well there you go Ms. Richards, sounds fun, sounds fun. Well lemme just ask, Ms. Richards so that I can help you with what you're looking for here let me just verify a little bit of information on your account. what is your date of birth?

utterance: Eleven eleven eighty four.

utterance: And what is the account number?

utterance: Can you hold on for me?

utterance: Sure.

utterance: OK. Six two nine, six four four.

utterance: OK that's six two nine, six four four is that for your checking account?

utterance: Oh, OK. I'm sorry that's incorrect. I need to give you the correct one.

utterance: Oh, OK sure.

utterance: It is nine eight four six five nine, sorry about that.

utterance: Not a problem at all Ms. Richards, you said that your checking account number is nine eight four six five nine?

utterance: Yes.

utterance: OK, got it. I was able to get this pulled up for you Ms. Richards and what I want to do is just find out, what is the address that you're at that you want to find an ATM near you at.

utterance: OK, it is one four one Oakwood Avenue.

utterance: OK that's one four one Oakwood Avenue, that's the street address that you're going to want to find an ATM location nearby?

utterance: Yes.

utterance: OK, and what city is that in?

utterance: That's in Smyrna Georgia.

utterance: OK the state is Georgia?

utterance: Yes.

utterance: Alright. Got it. I was able to pull up I see the closest the nearest location for an ATM near that address is at fifteen seven oh seven, pardon me, that's fifteen oh seven Westview Drive.

utterance: OK, all right, I think that one sounds pretty familiar that street you know that you gave me.

utterance: OK, and I is that good for you or you know we have a couple other that I'm seeing popping up in the location, but that seems to be the closest one to that address.

utterance: I think this one really is a good one for me.

utterance: OK, terrific, terrific, and is there anything else I can assist you with then Ms. Richards if you, did we answer your concern there?

utterance: Right, I would like to get some information about the online I'm not set up so if you would help me with that I'd appreciate it.

utterance: For sure. Ms. Richards, what you simply can do is just visit our visit our website by going online with the account number you just gave me and you can then create your username and password when you sign up, it's real quick. Thirty seconds. And then from there you'll be able to access your account online at our website. You can see your account balances, you can update your address, phone number. You can even also check for the locations of an ATM. All you have to do is enter in the address, and the system will then provide you with ATM locations near the address that you put into the system.

utterance: OK, and what are your hours?

utterance: Are do you mean for the or for online banking the hours is twenty-four seven.

utterance: Oh, great. OK, right, I appreciate that.

utterance: But if you're referring to our branches, is that what you're referring to?

utterance: Well, really, yeah that is what it was.

utterance: OK, sure. Well for our branch locations the hours are Monday through Friday, nine a.m. through four p.m.. And on Saturdays it is nine a.m. to midnight as far the ATM locations. The ATM locations are available even after the branch location hours so you can stop by really at any time at our ATMs to make a withdrawal, make a deposit, or check your account balance.

utterance: Well that was so helpful.

utterance: Well, Ms. Richards, is there anything else I can assist you with?

utterance: No, there's not anything else.

utterance: Well terrific, again, thank you for doing business with us Ms. Richards, and hope you have a terrific thanksgiving.

utterance: And you too.

utterance: Bye bye now.

utterance: Bye.


utterance: Hello, and thank you for calling Intellibank, you've reached Jason. How may I help you today?

utterance: Hey, I just got my credit card stolen, so I need some help right now.

utterance: OK, I'm so sorry to hear about that. I can help you with that. Let me just go ahead and get your first and last name, please.

utterance: Yeah, it's Samantha Williams.

utterance: OK, Samantha and your date of birth, please?

utterance: Do we really have to do all of this? I'm I'm in a hurry right now.

utterance: I apologize for the inconvenience, Mrs. Williams. But this is some necessary information in order to pull up your account.

utterance: OK is August fifteen nineteen ninety-nine.

utterance: OK, perfect. Thank you, Mrs. Williams. Now, could you go ahead and give me a credit card number that you have on you?

utterance: Yeah, I can give you this one.

utterance: It's four two one five one two five two six four eight one five three two one.

utterance: OK, perfect. Let me go ahead and read that back to you. four two one five one two five two six four eight one five three two one. Is that correct?

utterance: Yeah, yeah, that's correct.

utterance: All right. And now, I'm gonna have to ask you, what is the street you grew up on?

utterance: Are we really doing this right now?

utterance: I apologize for that. This is just a security question in order to make sure that you put the right thing on your account.

utterance: OK, it's Main Street.

utterance: Let me go ahead and check that. OK, that seems to check out now what is the credit card number of the credit card that got stolen?

utterance: I don't have that with me because it got stolen.

utterance: All right, do you have any sort of information which could identify the do you have the account number for which the credit card was to?

utterance: Yeah, I do. I have it with me now.

utterance: And I cite it to you?

utterance: Yes, please.

utterance: OK, it's six four eight one five three two one.

utterance: OK, perfect. And what was the day in which you lost your credit card?

utterance: It was today, a while ago. Is August fifteen.

utterance: Perfect, now could you go ahead and give me one of the most recent transactions of the card? the name of the business in which you last used your card.

utterance: Yeah, I was buying some shoes at the Walmart, and then when I go out someone just grabbed my purse.

utterance: OK, perfect. I can help you with this.

utterance: I'm gonna go ahead and cancel your card and I will send you a new card. How does that sound to you, Mrs. Williams?

utterance: Yeah, that sounds good. Thank you.

utterance: All right, and go ahead and give me an address in which I can send the new card to you.

utterance: Yeah, it's Mapleton Drive, Lake Nun, Florida. Five four three four five.

utterance: OK, perfect and could you go ahead and give me a street number for Mapleton Drive?

utterance: Yah, six five six five.

utterance: Perfect. thank you, Mrs. Williams. I appreciate your patience as I go ahead and cancel your card and I'll send you a new one.

utterance: OK, great. Thank you.

utterance: I'm really just so angry right now. And how long will it take until you send me the new card? Because I really need it with me.

utterance: It could take up to two weeks to receive your card in the mail.

utterance: Are you serious right now?

utterance: Can I have it like today or tomorrow?

utterance: I apologize, Mrs. Williams. But that's the amount of time it takes for us to re-issue a new card and for you to receive it in the mail.

utterance: In many cases, it could arrive sooner, but I can't guarantee anything.

utterance: I can't believe you right now but OK. Well, just send it as soon as possible.

utterance: All right, it looks like I'm it was successful in canceling your card and you will receive a new one mail to that specified address.

utterance: Once you receive the card in the mail, you will receive a pin and also a number to call in order to activate the card.

utterance: If you go ahead and call that number, you can type in that pin and you should be able to start using your card again in the meantime, don't worry, no one will be able to use your card. We've already halted any purchases on it and and so there will be no more fraudulent activity for there is there anything else that I can help you with, Mrs. Williams, while you are on the phone?

utterance: No, I think that's everything. I just wished that you were faster.

utterance: OK, well I apologize to all of the inconvenience and and it's been a pleasure to help you.

utterance: I hope you have a great day.

utterance: Thanks. Bye.

utterance: Goodbye.


utterance: Good afternoon, this is Rose in Intellibank. How can I help you today?

utterance: Hi Rose. My name is Kim and I need some help with you. I am actually out of town. And I need to find a local branch near me.

utterance: OK. Awesome. I can totally help you with that. I just have to ask you a few questions. where where are you looking for a location?

utterance: Sure.

utterance: I'm looking for a location in Saint Augustine Florida.

utterance: OK, and the address that you need me to get a branch close to you or find a closer branch.

utterance: I am not sure of the let me see, I'm not sure of the like ZIP code around here. I was hoping that. I've been having trouble with getting a single on my phone so I was hoping you would be able to help me find a branch in Saint Augustine.

utterance: OK. I can do that. Bare with me just a moment.

utterance: OK. Thank you.

utterance: You're very welcome.

utterance: OK. It looks like we have let's see. It looks like we have several locations. There's three. and I'll give you the address to each one and you just tell me which one seems to be closet to where you are.

utterance: Oh, awesome.

utterance: OK. go ahead I you can give me the address to a a couple of them. I got a pen and paper. I'll write them down. I'm not sure what's closest cuz I'm not really familiar with the area, but I'll just take them down and put them in my phone. on delay Google Maps or whatever and see whatever's closest.

utterance: Mhm.

utterance: OK. Sure. All right. So it looks like there's one that's at one zero one zero South Ponce de Leon, Boulevard.

utterance: OK.

utterance: And then we have another one at one one six San Marco Avenue.

utterance: San Marco. I see it. OK.

utterance: And it looks like.

utterance: It's within the Double Tree by Hilton Hotel.

utterance: Oh OK, I actually do know where that is miraculously I've been to that location so, that that's one I'm familiar with. That's good.

utterance: Awesome.

utterance: OK. And then we have another one at seven nine zero North Ponce de Leon Boulevard.

utterance: OK.

utterance: What? A lot of them are on Ponce de Leon.

utterance: Yeah. I guess.

utterance: and.

utterance: I need to find out where that is. That must be the. Where all the main attraction and all the stuff is.

utterance: yes ma'am, that's a cool town. I really like Saint .

utterance: Oh you've been here before? That's great.

utterance: Yeah, I've vacationed there a couple of times and I absolutely adore it. I I would definitely live there I love it so much.

utterance: Yeah, it is absolutely beautiful. I love the the feeling of it. even with tourists you know and and you know tourists like myself in town and it being busy it's still such a quaint little town and such a cool little beach vibe. I really enjoy it there.

utterance: Mhm.

utterance: Did you know that it's on a ley-line?

utterance: No. I didn't.

utterance: Yes, yes. It's on a ley-line and.

utterance: I you know. People like myself who study those things, I feel like are really in tune to the way that feels, you know. When you go to some places they feel more vacationy. I think that definitely attributes to the the really cool coastal feeling there. It's very calm and peaceful. I live in Myrtle Beach, South Carolina and it doesn't feel like that here. Not to say that it doesn't feel good but it isn't that type of feeling. It's very specific. Yeah, the energy's really nice. I definitely enjoy vacationing there. I've been looking at some real estate there actually. So it's so cool that you called to enquire about our branches there.

utterance: Yes.

utterance: Yeah. I agree.

utterance: Oh, I see.

utterance: Oh, yeah. Absolutely love it down here.

utterance: was there anything else that I could help you with?

utterance: no, I think that's everything. Like I said, I I would have generally gone on line you know to your to your information, you know to find a branch online. Oh you know what I did want to ask you the hours for these locations. could you tell me what the hours are for each please?

utterance: Certainly.

utterance: OK. Bear with me just one moment.

utterance: I imagine they're probably much the.

utterance: Same but I just wanted to check.

utterance: Yes, the first one that I was telling you about at hold on let me go to it. the first one at ten ten South Ponce de Leon Boulevard that one is the hours are nine a.m. to five p.m. Monday through Friday and then it looks like on Saturday it's open until twelve p.m. Opening at at nine a.m. and and closing at twelve.

utterance: OK.

utterance: Then the one that's on San Marco Avenue, one sixteen San Marco Avenue that one is twenty-four hours. That's a twenty-four hour location.

utterance: Oh great. OK.

utterance: mhm and then the next one is the same. Nine a.m. to five p.m. Monday through Friday. And then Saturday, nine a.m. to twelve p.m.

utterance: OK. Great. Awesome. Thank you so much for your information. I really appreciate your help today.

utterance: Yeah.

utterance: You are so very welcome. Was there anything else that I could help you with?

utterance: no, that took care of everything. Thanks again.

utterance: You're very welcome and as a part of Intellibank we want to thank you for your loyalty and we appreciate your business. I hope you have a wonderful rest of your vacation Kim.

utterance: Thanks, you you too hun.

utterance: Thank you. Bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is James. How may I be of service?

utterance: Hello James. Good afternoon. My name is Ellen Woodwork.

utterance: I'm actually called to make an inquiry on your ATM point closest to me. I'm currently in Houston, Texas. And also want to find out about your cashback credit cards.

utterance: OK.

utterance: OK, ma'am. I got all your questions, but, before I proceed to provide . I'd like to ask you some questions.

utterance: May I have your account number, please?

utterance: Zero one one six eight four two one two six.

utterance: OK. Ellen Woodwork. I also like to ask you some security questions. So as to ascertain that the account belongs to you.

utterance: OK. So what is your full name again, please?

utterance: Ellen Woodwork.

utterance: OK. That's correct.

utterance: what is your date of birth?

utterance: May twenty-eight nineteen ninety four.

utterance: OK. That is correct.

utterance: what is your mother's maiden name?

utterance: Walter.

utterance: OK. That's correct.

utterance: what is your parrot name?

utterance: Spock.

utterance: All right. Thank you. That is correct. All right, I also like to ask you where you're calling from?

utterance: I'm calling from Houston, Texas.

utterance: OK. Thank you. so you asked about the closest ATM to you?

utterance: So we have about one hundred and four ATM machines in Houston, Texas. We have at least that I can send to your email. So that I can pick the one closest to you. So if I, if I, we have your email address, I'll just forward that list to you right now.

utterance: If I answer your other questions.

utterance: OK. Here goes my email address. Miss Ellen recourse at Gmail dot com.

utterance: OK. Thank you. Just hold on a minute while I forward that to you.

utterance: All right, Ms. Ellen. I just forward that, forwarded the list to your email. So you can get all the ATMs we have in Houston, and choose the one closest to you.

utterance: All right, about your other questions, on cashback credit cards.

utterance: Is that correct?

utterance: Yes please.

utterance: So I'm just gonna tell you about the credit cards we have.

utterance: So you can make your choice.

utterance: So we have our regular credit cards for once we determine your credit score and we check your account history, would know how much you qualify for. That's for the regular credit cards.

utterance: So for the cashback credit card you have to provide us with a cash equivalent. Of what you want to request for, for the loan you are requesting for.

utterance: You have to provide eight hundred and thirty percent of what you requested for. So we gonna, we will issue you a cashback credit card once you've met all the requirement that is the credit score. Your back history, and once the cash is provided.

utterance: So that's about a second credit card we have. We also have a prepaid credit card. Whereby you just load the money, load the cash you need on it.

utterance: And you can as well gives to your children. Or your or anybody around you to use. So the prepaid credit card is just gonna be loaded, and and it'll to you. Based on your request. So that's the second question?

utterance: Can I have the third question, please?

utterance: Oh, thank you. That'll be all for now. Thank you so much.

utterance: All right, Ms. Ellen, thank you for calling. I'm happy I was able to answer all your question.

utterance: I would also like to sell some of our products to you. We also have some products.

utterance: For debit cards for different account type. And for your account type we have excellent products for you. We have Visa, Mastercard, and American Express card.

utterance: they have different limits. You can use them for web and online payments, for Amazon purchase, for Apple purchase.

utterance: For different kind of purchase. we also have a mobile app that you can download from the play store, and keep on your phone. And the mobile app has a, an iPhone for chat, so you can reach us directly instead of calling us.

utterance: You can just get a customer care agent directly from the mobile app. And you can also request for credit cards and debit cards on your mobile app.

utterance: So, Ms. Ellen, thank you so much for calling Intellibank. Would that be all, please?

utterance: Yes. That would be all.

utterance: All right. Thank you.


utterance: Thank you for calling Intellibank. How can I help you?

utterance: Good morning. I'm John Andrew. How are you doing today?

utterance: OK Mister John Andrew. I'm doing fine thank you. How are you doing today sir?

utterance: I'm doing good.

utterance: OK sir so please how can I help you today?

utterance: please I got a dispute to table for you. I made a transfer to my sister yesterday which is for tenth September. She's yet to receive the funds.

utterance: OK. If I get you correctly you made a transfer to your sister.

utterance: Yeah.

utterance: OK, she's yet to receive the funds?

utterance: Yes sir.

utterance: OK. OK. OK sir I'll get some details from you then I will check the transfer out for you. Is that OK?

utterance: OK.

utterance: OK sir please what's your full name?

utterance: John Andrew.

utterance: OK John Andrews. OK sir please sir what's your bank account number?

utterance: OK I'm gonna call it out for your now. Four three.

utterance: Four three OK.

utterance: Nine six.

utterance: OK.

utterance: Four five.

utterance: OK.

utterance: Seven zero. Nine one.

utterance: OK.

utterance: OK. OK. A moment sir.

utterance: OK.

utterance: OK sir what type of bank account is that?

utterance: It's a checking bank account.

utterance: OK a checking bank account. OK. OK sir I I will need to verify your identity sir.

utterance: OK.

utterance: sir please what's your date of birth?

utterance: My date of birth is tenth March nineteen eighty-six.

utterance: OK. OK sir. OK sir so what's your license ID number?

utterance: OK I'm gonna call it out right now. B six three zero.

utterance: OK.

utterance: Seven eight zero.

utterance: OK.

utterance: Four five nine two one zero.

utterance: OK. OK. OK. A moment sir.

utterance: OK.

utterance: OK sir I wanna ask you some security questions.

utterance: OK.

utterance: sir what's your mother middle name?

utterance: Sarah.

utterance: OK Sarah. OK sir what's your favorite food?

utterance: Seafood.

utterance: OK. sir what's the name of your first pet?

utterance: Charlie.

utterance: OK a moment sir.

utterance: OK.

utterance: Hold on sir. OK sir. OK sir from here your transfer was successful.

utterance: OK.

utterance: I think the issue is from the recipient's bank so you give it time like an hour, two or three probably the next day the person should receive it and if the person haven't received it then you can come lay your complaint or tell the person to go to the bank to lay complaint.

utterance: OK but I would like to make I would like to get some clarification about the direction of the transfers.

utterance: Ok sir I don't know what's causing the delay from the recipient's bank. Normally when someone makes a transfer with our maintenance ongoing the transfer goes immediately so we are good to go based on our server and our network so I think it's the recipient that has a issue so but give it some time. It's gonna come around. Is that OK sir?

utterance: OK because I was having some bad thoughts, was thinking it was a break in your security system.

utterance: OK sir be rest assured that we at Intellibank will try as much as possible to make sure our security is uptight and fast going so sir don't worry about that and you're and you're secure with us.

utterance: Yeah, getting scared about my funds.

utterance: OK sir no don't be scared about it.

utterance: OK.

utterance: sir do you have any other thing you wanna do?

utterance: Yes. I would like to know my savings balance.

utterance: OK OK your savings account balance?

utterance: Yes.

utterance: OK a moment please sir.

utterance: OK sir your balance for your savings account is three thousand one hundred and seventy-one dollars.

utterance: OK.

utterance: Is that OK?

utterance: Yes sir.

utterance: OK sir I really do appreciate your time.

utterance: Thank you so much for your time too.

utterance: OK. Thank you for contacting Intellibank. Do have a nice day.

utterance: Have a nice day too.

utterance: Yeah. Bye.


utterance: Thank you for calling Intellibank. My name is Joanna. How can I help you today?

utterance: Hi, my name is Paul Dancer. I want to close my savings account and transfer the money into my checking.

utterance: OK, Mr. Dancer. I. Before I can complete your request, I need to ask a few questions for security purposes.

utterance: can I have your full name?

utterance: Yes. Paul Dancer.

utterance: OK, that is Paul Dancer. D A N C E R.

utterance: Yes.

utterance: OK, Mr. Dancer. Can I have your date of birth, please?

utterance: Yes. My date of birth is eleven thirteen one nine seven four.

utterance: OK, so your birthdate is eleven thirteen nineteen seventy-four?

utterance: Yes.

utterance: Could I get your driver's license please sir?

utterance: Yes, my driving license number is, six one nine five two four nine six eight.

utterance: OK, that number is six one nine five two, four nine six eight?

utterance: Yes.

utterance: OK, for security purposes, could I get your mother's maiden name please?

utterance: Yes. Her maiden name is Baker.

utterance: All right, and so Mr. Dancer, you would like to transfer. You would like to close out your account and transfer to a new account Which account were you closing you say?

utterance: Yeah.

utterance: I'm closing the savings.

utterance: OK, so what is your savings account number that you're closing?

utterance: It's five one four eight one, nine nine, two zero I meant. Excuse me. Two nine zero.

utterance: OK, again that number is five one four eight one nine nine, two nine zero.

utterance: Yes.

utterance: All right, and what is the reason for closing this account?

utterance: I actually gotta. I wanna move to a new bank.

utterance: Hmm, all right, so you're moving to a new bank?

utterance: Yes.

utterance: Well, we sure hate to see you go, Mr. Dancer. Please keep us in mind for any, future banking needs.

utterance: I sure will.

utterance: OK, so, could I get the routing number for that new account? Is this going to be a checking or savings account?

utterance: it. It's going to be a checking.

utterance: All right. Checking account. And what was that number?

utterance: you want the routing or the checking?

utterance: the routing number please.

utterance: OK, the routing number is zero, one nine, five five, six three seven seven.

utterance: OK, again that number is zero one nine, five five, six three seven seven.

utterance: Yes.

utterance: OK. And you said that is a checking account?

utterance: yes. This is a checking.

utterance: OK, so could you give me that checking account number please?

utterance: Yes, my checking account is, five eight six zero two, four three, seven seven two.

utterance: OK, that new account number will be five eight six, zero two, four three seven seven two?

utterance: Correct.

utterance: OK, Mr. Dancer. Currently your balance is, one thousand three hundred and sixty-seven dollars and forty-three cents. you want that full amount, transferred from your old checking account. I mean your old savings account to your new checking account?

utterance: Yes.

utterance: All right. Give me one moment while I process that transfer for you sir.

utterance: OK.

utterance: All right, Mr. Dancer. I have a transaction pin, for you whenever you're ready.

utterance: OK. Just a minute. Let me find a. Something to write with.

utterance: All right.

utterance: OK.

utterance: OK, that transaction pin is two zero four, five nine seven six, eight nine.

utterance: OK, I wanna make sure I got the number right.

utterance: OK.

utterance: Did you say two zero four, five nine seven six eight nine.

utterance: Yes sir. That's correct.

utterance: OK.

utterance: All right. This transfer is completed. Your account will be closed within the next twenty-four hours, and the transferred amount of one thousand three hundred and sixty-seven dollars and forty-three cents, should go in to that next account by eight a.m. , tomorrow morning.

utterance: Eight a.m. tomorrow morning?

utterance: Yes sir.

utterance: OK, thank you. I got that.

utterance: OK. Is that all for you today sir?

utterance: yes I believe so.

utterance: All right. Thank you very much Mr. Dancer for your time and patience. Again, My name is Joanna. And enjoy the rest of your day.

utterance: Thank you. You too.

utterance: Bye bye.


utterance: Hello, this is Jim at Intellibank where banking is better for you. How can I help you?

utterance: Hi, this is Sally Rogers, I spoke with you a little earlier about ordering a new debit card. but I forgot when I was on the phone with you, I have one more thing that I need.

utterance: Oh I I remember you Sally. So what can I help you with?

utterance: Well I need to get a balance on my checking account.

utterance: Well OK. So Sally, what we'll need again is either Do you have your account number?

utterance: I do. I have it on my check, let me get it for you. OK my account number is five four six three eight zero zero.

utterance: OK Sally. And I need to also know know what your date of birth is.

utterance: My date of birth is eleven four nineteen eighty-four.

utterance: OK and what is your driver's license number?

utterance: driver's license, hold on just a second let me run and get my wallet.

utterance: OK.

utterance: OK, here it is. All right, driver's license number is. And this is in Nebraska and it's three two six four three seven zero two one.

utterance: OK, I think I have your account number here and it's asking for mothers maiden name.

utterance: Phillips.

utterance: OK. OK, and is this a checking or a savings?

utterance: This is the checking account.

utterance: OK. So it looks like your checking balance in this account is two thousand one hundred and four dollars.

utterance: OK, and has everything cleared up until this moment does it look like?

utterance: Well, let me look. It'll take me just a second.

utterance: OK.

utterance: I haven't done any transactions on that anything since the fourteenth.

utterance: OK. So it looks like it it has. Everything has cleared on this account.

utterance: No activity after the fourteenth?

utterance: No.

utterance: OK.

utterance: Mm. now would you like another account balance?

utterance: I. Yes actually I do. I wanna get my savings but I don't know that number.

utterance: OK, well I have your social here so give me a second and I can pull it up.

utterance: You need my social or you have it?

utterance: I have it you gave it to me earlier, and I wrote it down. So it'll be just a second, I gotta type it in here.

utterance: OK I, I got it, and so you said you wanna. The account balance for what account again?

utterance: It's my savings account.

utterance: OK, so it looks like the savings has four thousand dollars in it.

utterance: OK. All right, that's what I need to know.

utterance: Sally have, have you ever heard of our banking on the net?

utterance: You know I have heard of banking on the net, I'm really not by a computer very often. Now if you guys had an app where I could put it on my phone, that would be great.

utterance: Well we actually do. The the banking on the net comes well you can do it on the computer or you can do it with an app right on your.

utterance: Oh.

utterance: OK.

utterance: Right on your phone so what you'd have to do is you'd have to go to your app store. Look for Intellibank. Banking on the net.

utterance: Mhm.

utterance: Download it, and shouldn't take very long at all. and and then it'll take twenty-four hours to actually update.

utterance: Mhm.

utterance: OK.

utterance: And then you can look at all your information right on the banking on the net.

utterance: Oh well that's helpful. I just didn't wanna do the online banking because I'm just not by a computer very much, but I have my phone with me almost all the time so I'll check into that. So I will do that. tell you what, I am about to freeze. I can't decide if this weather's gonna turn hot, turn cold. You know, wake up in the morning and it's you know I put on long you know heavy clothes and then by the evening I'm sweating to death but right now it got to freeze.

utterance: I I know it. This morning it was forty-two this morning. Can you believe that?

utterance: No, it's crazy, but by afternoon it's gonna be probably sixty-five or seventy.

utterance: Well yeah, I think they said it's actually supposed to be about eighty degrees.

utterance: That's crazy.

utterance: Well, if you want you can come into the branch cuz I actually need you to sign a form for the banking on the net. or you can go online at Intellibank dot com and you can find the button that says banking on the net, click on it. It will ask you some information and then you can get the banking on the net through the internet like that. Just whichever is more convenient for you.

utterance: So I still have to do banking on the net even if I get the app on my phone?

utterance: Well no, but if you if you wanna go ahead and get it on your phone you still need to go ahead and and go into that and open it up and then you can get the app.

utterance: Oh OK, I didn't realize that. OK, well when I have time I might look into it. If not I'll just talk to somebody the next I'm in making a deposit.

utterance: OK Sally. Well is there anything else I can do for you?

utterance: Actually you know what, I was thinking there is. I have changed my email address and I don't think I gave it to you all.

utterance: OK well go ahead and it give it to me and then I can input it.

utterance: All right so it's Sally R forty-three at Gmail dot com.

utterance: OK I've got it, and I am the person that can enter that for you. And I'll put it on your record and it will show updated by tomorrow.

utterance: All right, thanks a bunch.

utterance: You're welcome. Anytime I can help Sally you just give me a call. Have a great day.

utterance: Thanks.

utterance: Bye.


utterance: Thank you for calling Intellibank customer services. This is Steven, how can I help you?

utterance: yes. This is Dan Thomas. T H O M A S. And I'm looking at my bank statement and I see a charge to my account that I do not recognize.

utterance: Oh I'm sorry to hear that Mr. Thomas. I can certainly help you try and get to the bottom of this. can I go ahead and have you verify your first and last name for me?

utterance: Dan Thomas. T H O M A S.

utterance: Thank you sir and your date of birth?

utterance: Five twelve nineteen sixty.

utterance: All right sir and the number on your debit card please.

utterance: I I don't have the number on the debit card. I hang on a second. Let me see if I can find my debit card.

utterance: All right sir. Take your time.

utterance: Well I'll be. I can't find it. It's it's not in my wallet. I don't know what happened to it. . Somebody must have stolen my card.

utterance: All right Mr. Thomas well that's certainly unfortunate. I'm sorry to hear that. would you like to go ahead and report your card as stolen then?

utterance: I guess.

utterance: All right I can certainly do that for you. would you happen to have the account number that that card is associated with?

utterance: Well my checking account number is seven seven one three seven three five six three.

utterance: All right Mr. Thomas. and just a simple security question for you today to get access to the account. what was your mother's maiden name?

utterance: Green. G R E E N.

utterance: All right thank you so much for that information. I've got your account verified and pulled up and I'll go ahead and start the process of reporting that card as being stolen or lost. now you don't have the number for your account for that card individually, is that correct?

utterance: I do not. I've got the last four that shows up on my statement but that's all I've got.

utterance: All right if you give me the last four I should be able to identify if you're on the account so I make sure I get the right one.

utterance: OK it is seven seven one seven.

utterance: All right thank you and would you happen to know around the time that it was lost or was no longer in your possession or or the last time that you remember using it?

utterance: I do not.

utterance: All right. do you happen to remember the last place that you remember using the card?

utterance: my memory fails me. I I don't remember where I last used it.

utterance: All right. let me go through some of these recent transactions. I'll start with the most recent one here which was looks like two days ago. that was looks like at a Wendy's in Country Canyon California.

utterance: Wendy's?

utterance: For.

utterance: Canyon Country California. I'm sorry.

utterance: Wendy's? No I haven't used my. I haven't been to Wendy's in a long time so no that wasn't me.

utterance: All right sir. let me go to the one prior to that. did you by chance use this card at a Walmart there in Canyon Country it looks like six days ago?

utterance: let me think.

utterance: yes. I bought some groceries. yes I I did use it there. I probably probably left my card in the machine.

utterance: All right sir. Well that would probably explain what's going on. I will go ahead and mark that as the the last transaction that you can remember and send this on to the fraud team where they can investigate further if needed and we'll get the charge for Wendy's reversed pending their investigation but there will be a temporary credit back to the account for that amount and let's see. The date of loss would have let's see it would have been five days ago so looks like September twenty-eighth would have been the date for that. So I'll go ahead and put that down here and I'll get a new card issued to you as soon as possible. You should see that card showing in the mail in about three to five business days and then that should get you taken care of. We'll get that other card canceled so it's no longer associated to your account and and and flag it as having been lost or stolen in the system. And then I do just ask that you if you have any recurring transactions that were associated with that card just be aware that those will not go through now as that card as been deactivated. So you will need to contact those vendors and and update your payment information when you receive the new card.

utterance: OK that sounds good. I I do appreciate your help.

utterance: Absolutely Mr. Thomas. I'm glad I could have assisted you and got that cleared up. Is there anything else that I can help you with today?

utterance: I don't believe so.

utterance: All right. Well if you hang on the line for me after we disconnect there will be a brief survey and let us know how we did today and how we can better service your banking needs in the future here at Intellibank. And if there's nothing else I will let you enjoy your day.

utterance: OK you have a good day as well.

utterance: Thank you. Have a good one.


utterance: Thank you for calling Intellibank where we value our customers. This is Brinda, how can I help you?

utterance: Yeah so the branch I just go to decided to change their hours and they aren't open past Five p.m. anymore. So I need to find one that's open later please.

utterance: OK. Let me help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: Alright, and do you prefer I call you Jill or Ms. Baker?

utterance: It doesn't matter. You can call me Jill I guess.

utterance: OK Jill. Are you needing to find a location near your home or somewhere else?

utterance: Actually I. I'd like to find one near my business please.

utterance: OK. Can I get that address from you?

utterance: So I just opened a new location and I'm trying to find one near there. The address is two zero three North Buckner Lane, Kansas City, Missouri.

utterance: OK. You said two zero three North Buckner lane in Kansas city and what is the ZIP code?

utterance: I don't know what the ZIP code is. I'm sorry.

utterance: OK what is the name of your business? And I will try to look it up online for you.

utterance: yes it's called the Buttons and Biscuits.

utterance: OK. Let me do a search for that real quick.

utterance: Button and Biscuits.

utterance: All right. I I think I found it. It looks like the ZIP code is seven two six eight nine.

utterance: OK. I'm sorry about that.

utterance: That's all right. That's no problem. Are you looking for a full service location?

utterance: yes I mean what. What kind of other location is there?

utterance: So most all of our branches are full service but we do have some virtual teller kiosks that operate throughout the metro. But since you need a full service one I will find one of those for you OK?

utterance: OK. this location it isn't just gonna up and decide to change it's hours is it? I mean it's really frustrating that their just deciding to open and only be open until five p.m. when they've been open a lot later than that in the past.

utterance: yes. I. I'm sorry about the inconvenience to you Jill. Unfortunately, some of our locations have had to adjust their hours do to teller short.

utterance: Shortages caused by the pandemic.

utterance: hopefully in the future, all of our locations will be back to running at full capacity and we'll be able to continue those later hours for our customers. But right now let's just find you a place that's.

utterance: That's gonna work with your current schedule OK?

utterance: Alright. Well that'd be nice.

utterance: OK Jill. So I was able to find a location that looks like it's just a mile from your business. Do you have a pen and paper and I'll give you that address?

utterance: Yes, I'm ready.

utterance: All right. So the address to that one is three four nine zero Hawker Avenue.

utterance: That's three four nine zero Hawker Avenue and it's Kansas City, Missouri.

utterance: And it's five eight nine zero four. And this is a full service location with a virtual teller option from five p.m. to seven p.m..

utterance: And. And the lobby it. It's open until five p.m. then. That's right correct?

utterance: Yes that's correct. The lobby hours are eight a.m. to five p.m. Monday through Friday and then ten a.m. to two p.m. on Saturdays. So the virtual teller options will operate outside of those hours from five to seven and then from two to four thirty.

utterance: OK. what. What did you say the virtual teller. Teller hours were on Saturday?

utterance: Yeah, so the virtual teller operates from two p.m. to four p.m. on Saturdays.

utterance: OK. Thank you. Can you also tell me the phone number to that location?

utterance: Yeah. So if you would give me just a moment let me locate that for you.

utterance: So the direct number for that branch looks like it's eight one six, nine zero nine eight seven six five. And you can also call us at the one eight hundred number for Intellibank. That's one eight hundred, eight eight eight nine zero seven eight. And if you choose branch two thirty-nine, you'll just type in two thirty-nine on your keypad, you can also be connected that way.

utterance: OK. So will there be a way for me to find out when the other branch opens back up for the longer hours again?

utterance: Yeah, Jill so is the other location you were using listed as your home bank branch on your account?

utterance: Yes, I believe so.

utterance: OK, so if they are listed as your home banking branch you should receive correspondence from that bank, notifying you when their hours are back to normal. it should come in the mail or email similar.

utterance: Similarly to the way that you receive the information regarding the current hour change. you just need to keep and eye out for that.

utterance: They will send something to you to kind of update you that. So that they can you back in. Into the location that you were previously at.

utterance: OK. So I would like to go back to that branch eventually. So if they continue to have longer hours I would like to be able go there.

utterance: Yeah, I totally understand that, and hopefully they will be back up and running very soon for you OK?

utterance: I hope so.

utterance: All right Jill, so is there anything else I can help you with today?

utterance: I mean I don't think so. I just really needed a longer location that was open. So, as long as that one is open until seven p.m..

utterance: Then that'll be fine. I just. I really was hoping that they would open up again here very soon but I. I understand what you're saying about a lot of hours being changed because of the pandemic. I understand that.

utterance: Well we appreciate your service here at Intellibank, Jill, and again just keep an eye out for that correspondence. It could come via email or it could come via mail and a paper copy

utterance: But just keep an eye on that and again thank you for choosing Intellibank and enjoy your day OK?


utterance: Thank you for calling Intellibank. My name is Courtney. How can I help you today?

utterance: hi.

utterance: Hi.

utterance: I'm calling man, I really don't know. I'm just, I'm having a hard time understanding this. you know I've got, I got this new card in the mail. Like I didn't even order it. It just showed up in the mail. Talking bout a renewal card. And call this number for activation. Like I don't know. I feel like I'm getting scammed cuz I didn't order nothing. So I called the number on the back of it. So, yeah, I don't know what this is.

utterance: All right. And who am I speaking with?

utterance: It's Jake Roberts.

utterance: All right, Jake. And what's your date of birth?

utterance: three seventeen sixty-two.

utterance: OK. And what's your address?

utterance: It's eighteen twenty-three country road four eighteen Marion, Ohio.

utterance: And the ZIP code?

utterance: four four one nine six.

utterance: OK. All right, and then lets see here. There's a security question that you need to answer. Right. What was the name of your first pet?

utterance: Mhm.

utterance: Damien.

utterance: OK. And what account do you want to check in to? Do you know what that card is referencing? You think it's a checking or a savings? You want me to look into both?

utterance: I.

utterance: Only got a checking.

utterance: OK. Gotcha.

utterance: Let's get you pulled up here.

utterance: Yeah.

utterance: All right and then I just need the number on that account.

utterance: OK. Yep. Hold on, I gotta put you on hold. I gotta dig that out of the cabinet.

utterance: All right.

utterance: I'll be right back.

utterance: Great. Take your time.

utterance: Jake?

utterance: OK. OK. You there?

utterance: Yes. I'm here.

utterance: OK. man, I'm sorry ma'am.

utterance: You're fine.

utterance: what you, what you call me for?

utterance: you called us.

utterance: Who is this?

utterance: This is Intellibank.

utterance: Intellibank. Right, right, right. OK. OK. I got, I got that.

utterance: My name is Courtney.

utterance: Yes, got ya. I remember, I'm sorry.

utterance: I'm sorry. I have Alzheimer's sometimes.

utterance: It's OK.

utterance: Growing up, my dad went off to the war. You know, came back and he was all messed up and you know, he kind of messed the rest of us up a little bit.

utterance: That sounds terrible.

utterance: But I got that, I've got, I got that number for you now.

utterance: All right. Go ahead with that.

utterance: It's

utterance: Five five four nine two three one seven eighteen twenty-three.

utterance: All right. All right, give me one moment while I pull up your account.

utterance: Mhm.

utterance: All right and I got you pulled up and then I'm sorry can you go ahead and repeat what you, you said had a card with you. You said you're not sure exactly what's going on with that. It's a really old card?

utterance: Yeah. Yeah.

utterance: I need. I need. It says to activate.

utterance: OK.

utterance: So let me take a look at the notes in your account.

utterance: Mhm.

utterance: it looks like the card your card that you had been using for a while has expired with us.

utterance: OK.

utterance: And it's say it's saying here that the system sent you out a new card last week via standard mail.

utterance: Well, how we even

utterance: Yeah, so it actually just goes ahead and does that automatically for you.

utterance: Oh.

utterance: It did all the work for me. Ain't that something.

utterance: Yep.

utterance: And so all you have to do is have me activate your card and you'll be all set. and then I'll transfer you over to a different number so you can type in your four digit PIN.

utterance: OK. Would you, would you doing, doing it for me?

utterance: Yep.

utterance: I'm gonna go ahead and All right, and I'm gonna go ahead and click the link now for you. So it's activated.

utterance: that's great.

utterance: OK.

utterance: And before I transfer you over to choose your PIN, is there anything else I can help you with today?

utterance: Are you familiar with our banking app at all?

utterance: Banking app? No, no.

utterance: All right, so if you actually go in to the play store on your Apple phone of your Android, I'm not sure what, what you like you like to use.

utterance: Oh, I've got the Android. Yeah, that Apple that's, that's for them funny guys.

utterance: So, if you go into the Play Store.

utterance: Yeah, funny. You know.

utterance: Funny, . You know what I mean?

utterance: I do. so if you go in to the Play Store and you type in Intellibank.

utterance: Mhm.

utterance: OK.

utterance: Our app icon will come up. And it's actually a wad of money with a stack of coins next to it.

utterance: Oh, there. Right there. Right there it is.

utterance: Yeah, that's what I'm

utterance: Talking about, yeah.

utterance: Yeah, so go ahead and download that app.

utterance: I'm gonna go ahead and send you and email to your personal email and once you get that email you just click on that link. You're going to have a three-digit code in that email. You go ahead and type that code in to the app and you'll be all set. OK.

utterance: Mhm.

utterance: All right.

utterance: So you you can go ahead and see all of the notes on your account on the app. You can see when your card is expiring and when one has been sent to you. You can see all that so you don't even have to bother calling us anymore if you don't want to. Or if you want, you can definitely feel free to call us as much as you like. OK?

utterance: OK.

utterance: All right. And is there anything else I can help you with before I get you transferred for your PIN?

utterance: nope, nope. Just got to figure out what I'm having for dinner.

utterance: Me as well. All right Well, you have a good rest of your evening, OK. And thank you for calling us.

utterance: Yep.

utterance: All right, thank you.

utterance: All right.

utterance: Mm, bye.

utterance: Bye.


utterance: Hello. This is Jezzy with Intellibank. How can I help you?

utterance: Hi, Jezzy. I'd like to make a bank transfer please.

utterance: OK. I could help you with that. you said a bank transfer. Are you looking to move funds between your accounts?

utterance: yes. I'm looking to move funds from my savings to my checking. And, could you also tell me how soon I will see it show up in my checking account?

utterance: Yes, I can help you with that. If we do a transfer today it should be effective today so it by by the end of the business day it should be in your checking account.

utterance: OK.

utterance: All right. Let me collect some information. can you give me your first and last name please?

utterance: Yes. My name is Michael Johnson.

utterance: Thank you.

utterance: And your date of birth?

utterance: My date of birth is March twentieth, nineteen ninety-seven.

utterance: OK. Do you have your account number or any other information so that I can look up this information for you?

utterance: Sure. I have my account number right here. It's nine zero zero one five one.

utterance: And which account is that?

utterance: that that's the savings account.

utterance: Thank you, Mr. Johnson. One moment please.

utterance: Thank you for holding, Mr. Johnson. I did pull up your savings account. I do need to also validate this account with another identification. Do you have your driver's license number?

utterance: Yes, I have it right here. my driver's license number is two four seven five six nine four seven.

utterance: Two four seven five six nine four seven. Is that correct?

utterance: Yes. That sounds about right.

utterance: Thank you. One moment.

utterance: OK. let me go ahead and initiate this transfer. You said you wanted to move it from your savings account into which account?

utterance: to my checking account.

utterance: OK. And, do you have that account number?

utterance: I do. the checking account number is two four eight three nine one.

utterance: Thank you. Two four eight three nine one. Is that correct?

utterance: Yes.

utterance: Thank you very much. One moment.

utterance: OK. what is the amount of the transfer?

utterance: I'd like to transfer seven hundred dollars.

utterance: OK.

utterance: Thank you. currently your balance in your savings account is four thousand seven hundred thirty-two dollars and five cents.

utterance: And, currently your checking account balance is four hundred twenty-three dollars and fifty-nine cents.

utterance: So the amount of the transfer that you would like to initiate is seven hundred dollars. Again, confirming it out of your savings account and that savings account number is nine zero zero one five one and going into your checking account number. And that is two four eight three nine one.

utterance: And, that is effective today, October the thirteenth.

utterance: And just confirming your balance after this transaction is complete will be four thousand in your savings account will be four thousand thirty-two dollars and five cents and your ending balance after this transaction has completed in your checking account will be one thousand one hundred twenty-three dollars and fifty-nine cents.

utterance: Is there anything else I can help you with, Mr. Johnson?

utterance: yeah. Actually, I had another question. I heard you guys have some sort of online banking set up. and I heard there's an app?

utterance: what do you think of the app? Is it is it as effective as the web browser?

utterance: Absolutely. We thank you for bringing that up setting up online banking is very easy. It's it's you can use your browser but the app is just so much more convenient because it's optimized for your mobile device.

utterance: in order to set that up, I can give you some details about that if you have a few moments.

utterance: Actually I got to get going but I just wanted to know from a employee's perspective if it was worth my time and I think I'll look into it myself later.

utterance: That's wonderful. Thank you so much. If you have any other questions please give us a call.

utterance: All right. Thank you, Jezzy. Have a nice day.

utterance: You too, sir. Thank you.