utterance: Thank you for calling Intellibank. This is Lori, how may I help you?

utterance: Oh yes! Good afternoon darling. I was calling to see if you guys can update my personal information.

utterance: actually my street address in the system for me.

utterance: Absolutely I can do that for you. No problem ma'am and can I get your first and last name?

utterance: Sure. It's Melissa Joseph.

utterance: Thank you Ms. Joseph. And your date of birth?

utterance: February fourteenth, nineteen ninety-six.

utterance: Oh! Valentine's day baby, How exciting.

utterance: Yep! Always is something new every year.

utterance: All right and I just need to get an authenticating ID number, can I please have your account number?

utterance: Sure.

utterance: gimme thirty seconds, I will be right back. I have to get that information for you.

utterance: Not a problem.

utterance: Thank you.

utterance: OK, darling. I'm back. I do apologize about the wait. As I could not seem to find it.

utterance: I do have an account number that I wrote down. I am not sure if this is the correct one or if this is the number to my other account.

utterance: We can try this and see what happens.

utterance: Sure. Not a problem if not, we can always use a credit card number as well or a driver's license number.

utterance: OK. I do have those, I do have both of.

utterance: Sure. I'll hold for you to grab those information.

utterance: Sure. One sec.

utterance: All right. Once again I do apologize about that.

utterance: You know, when you got kids, everything is everywhere.

utterance: Oh, I.

utterance: I hear you. I have four boys myself, ma'am.

utterance: Wow! That's a lot. I only have two myself, one boy and one girl.

utterance: Oh! What a blessing.

utterance: sometimes. OK. So, my credit card number if you're ready.

utterance: I'm ready when you are.

utterance: It is, four three zero two one six two nine eight three zero zero four two six eight.

utterance: OK, that was four three zero two one four two nine eight three zero zero four two six eight?

utterance: No.

utterance: You you got most of it right. It was four three zero two one six, not four, one six two nine eight three zero zero four two six eight.

utterance: Oh! I do apologize for that Ms. Joseph.

utterance: Lemme go and repeat that to you. Excuse me.

utterance: Just getting over a cold here.

utterance: I'm so sorry hun, that sucks.

utterance: So that was four three zero two one six two nine eight three zero zero four two six eight?

utterance: Yes, ma'am. That was.

utterance: All right. I can verify your account with this information. No problem Ms. Joseph. Thank you very much for that.

utterance: So you said you would like to update your street address.

utterance: Yes.

utterance: Can you please give me your current street address that we have on file for you?

utterance: Sure. It is fifteen oh one, Northeast, thirty-fourth court in Fort Lauderdale, Florida, three three three three four.

utterance: OK. I see that is the correct address that we do have on file for you. And may I please have the new address that we're updating to?

utterance: Sure.

utterance: It's fifty-four thirty Northwest forty-fourth avenue in Oakland Park, Florida, three three three zero nine.

utterance: And once again that is five four three zero, Northwest, forty-fourth avenue Oakland Park, Florida, three three three zero nine. Is that correct ma'am?

utterance: Yes.

utterance: OK, perfect. And would you like to update your email address with us as well?

utterance: I believe you do actually have my current one or I can double-check it though.

utterance: Sure. Go ahead with that information.

utterance: OK, it's Rosey. It's R O S E Y eleven twenty-nine at Gmail dot com.

utterance: And that was Rosey R O S E Y one one two nine at Gmail dot com?

utterance: Yes, ma'am. That's definitely it.

utterance: Perfect.

utterance: All right. And before I hang up with you ma'am, I just wanted to ask if you needed any information or assistance with our online banking.

utterance: Well actually, that would be great.

utterance: I believe I read somewhere in the paperwork that I got when I opened this account that instead of me having to call you guys to update my information, that I could do it online.

utterance: Absolutely, ma'am. If you just go online to our website at WWW dot Intellibank dot com and input your personal information along with your accounting number, you can set up online banking at your earliest convenience and check balances, due bill pay, or update your information all that fun stuff.

utterance: All right. Well, Thank you for the information, I really appreciate it and I believe that's all that I need for today.

utterance: Well, Thank you very much for calling Intellibank. Again my name is Linda, you have a great day.

utterance: You too. Bye bye.


speaker_role: Agent

utterance: Hello. Thank you for calling Intellibank. This is Peter. How may I help you?

speaker_role: Customer

utterance: Hi Peter, how are you?

utterance: I'm doing very well. How are you doing today?

utterance: I'm doing all right.

utterance: OK.

utterance: Who do I have the pleasure of speaking with?

utterance: Nina Bishop.

utterance: Nina Bishop. OK, Nina. How can I assist you?

utterance: I need to make some transfers between my saving and my checking account today.

utterance: OK.

utterance: All right. So we need to transfer money between your savings and your checkings account.

utterance: Yes. Unfortunately we're gonna have to take some money out of my saving account.

utterance: OK. Got it.

utterance: so Nina, what is your date of birth?

utterance: March fourth nineteen sixty eight.

utterance: Fourth nineteen sixty eight. OK. and your current address?

utterance: my current address is PO box four three four three zero zero.

utterance: OK. PO box four three four three zero zero.

utterance: Stowe, New Hampshire.

utterance: OK.

utterance: Eight four three three three.

utterance: Do you. Would there be a different address that we would have on file?

utterance: That one is not matching what we have on file.

utterance: OK. So it's six seven zero Golden Road.

utterance: OK. That one is matching.

utterance: OK, good.

utterance: All right.

utterance: And then for security purposes what are the last four of your social security number?

utterance: Seven four one three.

utterance: OK.

utterance: All right.

utterance: All right. And then can you confirm the account that we are drawing money out of?

utterance: it will be from my saving account but I don't know the number.

utterance: OK.

utterance: All right so I have your savings account pulled up right here.

utterance: Can you?

utterance: actually Can you tell me cuz I'll know which one is the saving account obviously. Can you then give me the balance before we do anything please first?

utterance: Sure.

utterance: So the balance in your savings account is seven thousand two hundred and nineteen dollars and thirty-three cents.

utterance: OK.

utterance: All right so that is the saving account.

utterance: OK.

utterance: I need to transfer five thousand from it.

utterance: OK. I'm gonna transfer five thousand dollars from your savings account to.

utterance: To my checking account.

utterance: Where is this?

utterance: To your checking account? And that is account number four three zero nine?

utterance: don't know.

utterance: OK. That is the only checking account that you have with us.

utterance: OK.

utterance: OK. So and we are transferring five thousand dollars from your savings account to your checking account.

utterance: Correct.

utterance: All right.

utterance: all right. I have initiated that transfer.

utterance: OK.

utterance: and it's looking like that money should be available Yeah. that money should be available immediately.

utterance: Can you please give me the the balance on the checking account now please?

utterance: On your

utterance: Checking account with that five thousand dollars?

utterance: Yes.

utterance: Your current balance is six thousand two hundred and thirty three dollars and twenty-seven cents.

utterance: OK.

utterance: All right.

utterance: So you said that that will be available immediately?

utterance: Yes. It is available immediately.

utterance: Oh I'm sure that there wasn't any fee between my two bank

utterance: No. There was.

utterance: Not any fees for you to transfer money in between your bank accounts.

utterance: OK.

utterance: OK.

utterance: Is there anything else that I can assist you with today?

utterance: do you guys do mortgages?

utterance: We do do mortgages.

utterance: We do mortgages, we do auto loans, we do and we have credit cards.

utterance: Are you looking to refinance or are you looking to purchase a new home?

utterance: I'm thinking about purchasing my first home.

utterance: OK.

utterance: Would it be better for me to come to the local branch and talk to somebody there? Kinda to understand what papers I need to gather and where my finances needs to be or over the phone? What do you recommend?

utterance: Are you. Are you looking

utterance: For like a consultation? Or do you want to start the Do you want to start the application process?

utterance: well I I would like to talk to somebody first please.

utterance: OK. So what I can do is I can take your information Nina and I can pass it onto one of our mortgage specialists who can give you a call and explain everything to you.

utterance: Is that something that you would be interested in?

utterance: sure. Let's.

utterance: Yes. Let's please do that.

utterance: OK. so what is the best number for them to reach you?

utterance: area code is four three three

utterance: OK. Four three three.

utterance: Seven four one.

utterance: Seven four one.

utterance: Seven two two zero.

utterance: Seven two two zero.

utterance: And is there a good time to to reach you?

utterance: any time will be fine.

utterance: Any time? OK. I will put that note on and I'm sending that over to our mortgage specialists now. and you should receive a call from somebody within the next twenty four hours. If you do not you feel free to give us a call and I can put your forward.

utterance: Through to them.

utterance: OK. OK, great.

utterance: And is there any~

utterance: Thing else I that I can assist you with today?

utterance: No, that's all.

utterance: No? OK.

utterance: Well Nina it was a pleasure speaking with you, and thank you for being an Intellibank customer. And we look forward to serving you in the future.

utterance: All right. Thanks again.

utterance: All right. Thank you very much.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hi. Thank you for calling Intellibank. My name is Michelle. How may I help you today?

utterance: Hey Michelle. How are you?

utterance: I'm doing just fine thank you so much for asking ma'am and yourself ?

utterance: I'm OK thank you. The reason that I'm calling is the brick and border location that I always go to it is actually closed for some reason. Do you know anything about that?

utterance: Well no ma'am not right off the top of my head but I'll be happy to look into that for you if you like.

utterance: Yeah that will be great. Thank you.

utterance: Not a problem ma'am let see first do you know what the street address that that location was.

utterance: no ma'am I sure don't is well it's actually right over here by the shopping mall the shopping mall is at the corner of Fleming Way and Siggly Road but I'm not sure which the branch is actually on.

utterance: Oh ma'am that's not a problem whatsoever what city and what state is that in?

utterance: That's in Richmond Virginia.

utterance: All right ma'am you said it's about a shopping mall on the corner on Fleming Way and Siggly Road in Richmond Virginia.

utterance: Yes ma'am that's correct.

utterance: All right. Can you give me just one moment please while I look up this information for you?

utterance: Yeah sure no problem.

utterance: All right ma'am. I am actually seeing that location I believe that you were talking about. That street address would've been four twenty-seven Siggly Road and unfortunately that branch had closed down. It has moved down the street from there over on Retreat Avenue actually three forty-eight Retreat avenue.

utterance: Oh OK. Well that's actually a little bit far from my house. The one over here by the mall is the closest one that I know of that was close to my house.

utterance: Well ma'am if you would like I would be more than happy to look and see if there's one that's a little bit closer to your actual house.

utterance: Oh really. That would be great. I would really appreciate if you could do that.

utterance: Sure that's no problem whatsoever let's see may I have the street address of your house please ma'am.

utterance: Oh sure. It is nine thirty-three Midway Road.

utterance: All right. I have nine three three Mid M I D W A Y road.

utterance: Yes ma'am that's correct.

utterance: All right thank you so much for that information and that's in Richmond Virginia as well.

utterance: Yes ma'am that's correct.

utterance: All right thank you so much give me just one moment while I pull up the information for you.

utterance: OK great. Thanks.

utterance: All right ma'am. I did actually find the branch location that's about two miles away from your house. And the one that you said you usually go to that was about five miles so we got one a little bit closer thankfully .

utterance: Oh that's great. Thank you. what is the address of the this the other location? I'm sorry.

utterance: Oh that's no problem ma'am. The other branch location that's closest to your house that will be at eight seventy-two Midway Road.

utterance: Oh OK eight seventy-two Midway Road.

utterance: Yes ma'am. That is correct.

utterance: All right great thank you. do you know by any chance happen to know what days and what times they are open?

utterance: Yes ma'am absolutely. This location is open Monday through Saturday. From nine a.m. until seven p.m..

utterance: OK great Monday through Saturday nine until seven that that's wonderful thank you.

utterance: Sure that's no problem whatsoever ma'am. Is there anything else that I can help you with today?

utterance: No ma'am. I think that just about does it.

utterance: All right well thank you so very much for calling Intellibank and just a reminder you can always use our free online banking at WWW dot Intellibank dot com

utterance: OK great. Thanks.

utterance: You're very welcome ma'am and have a wonderful day.


utterance: Good afternoon. Intellibank. How may I help you today?

utterance: Someone. I lost my credit card or someone stole it and I need to talk to somebody.

utterance: Oh I am sorry about that. It's horrible when you lose a credit card.

utterance: Yeah. You really have to worry about that.

utterance: Well, we could take care of that for you today. If I could have your name, please?

utterance: Gene Lee.

utterance: OK, and your date of birth?

utterance: February fifteen, nineteen fifty-six.

utterance: And I could. If I could have your drivers license number, please?

utterance: L four two two seven eight nine, six four one zero.

utterance: And for the security question, your mother's maiden name?

utterance: Brown.

utterance: OK, and when was the last time you had your credit card?

utterance: I had it this morning when I was shopping.

utterance: Kay, and what was the last store you shopped at today?

utterance: Dollar Tree.

utterance: OK, and do you know how much the charge was for that?

utterance: Nine dollars.

utterance: OK. let me look that up. If you could give me your credit card number, please?

utterance: Well, that's the problem. I don't have it because I lost it. But can you wait a minute? I think I wrote that down.

utterance: Yes.

utterance: I'll be right back.

utterance: OK, here. I have it now.

utterance: OK.

utterance: It's a Visa card.

utterance: All right.

utterance: Four one four seven, two two zero nine, three seven one two. How long's it take to do this?

utterance: we we'll cancel it immedi~

utterance: And do you think

utterance: Do you think you. Do you do that right away, or do I have to wait, or what?

utterance: We. We do it immediately. We'll cancel the card immediately. And it takes seven to ten business days for the credit card to get to you.

utterance: So, can you tell if the Dollar Tree was the last charge on the card? Hopefully nobody else has been using it.

utterance: let me look and see. I can see that. I do see a charge for the Exxon station there. For. For thirty-five dollars.

utterance: Well. I'm not sure about that. Cuz my husband has a card, too. He might have bought gas. I think he. I think he planned to buy gas, cuz the car was about on empty.

utterance: OK. And I see another charge here. That was made just a half hour ago.

utterance: Well, that, I didn't do.

utterance: Mkay, so. It was for six hundred dollars and twenty-five cents.

utterance: Well, I definitely didn't do that.

utterance: Well, I'm glad you called in to cancel that card. We will go ahead and cancel that and.

utterance: Will you cancel that charge, too? I won't get charged for that, will I?

utterance: Yes, we will cancel that charge for you, too. What address would you like it sent to?

utterance: Twenty-three Forest Road, Frederick, Maryland, two one seven zero one.

utterance: Is there anything else that?

utterance: Mm.

utterance: Well, I have to think.

utterance: How's your day been going? Mine's not been doing too well so far.

utterance: Yeah, I'm sorry, it doesn't sound good at all. Well, my day's going well, and I hope that canceling the card and canceling the charge will help your day go better.

utterance: Well, especially canceling that charge. Sure hope they, you know, catch these people that use peoples' cards.

utterance: I hope, so, too. Is there anything else we could do for you today?

utterance: Well. Not sure.

utterance: We do offer. Do you have the online banking?

utterance: No, I don't have that.

utterance: If you'd like to sign up for that, that will show all the charges that are done on your credit card. That day.

utterance: It shows it up right then and there?

utterance: Yes, it will say pending, and in a day or so, it will show it as a permanent charge.

utterance: Oh, maybe I should do that. How do you do that?

utterance: Well, I could.

utterance: I do. I can go on the computer, I imagine, and do that, can't I?

utterance: Sign.

utterance: You could. The best thing would go to the bank itself. And they will set that up for you.

utterance: OK, well, anyway. I guess when I get the new card I'll come into the bank and I'll do that, so. Keep better tabs on things.

utterance: All right. Anything else I could do for you today?

utterance: No, I guess that's it. Thank you for your help.

utterance: Oh, you're welcome. Hope you have a good day.

utterance: You, too.

utterance: Mm, bye.

utterance: Mm, bye.


utterance: Hi and thank you for calling Intellibank. My name is James, how can I help you today?

utterance: yeah, I got this letter in the mail and it says something about a my checking account has overdrawn. And I want to know what that's about?

utterance: absolutely. I can help you figure that out. Can I go ahead and get your name please?

utterance: My name is Joseph King.

utterance: K I N G.

utterance: All right Mr. King. And can you give me your credit card number as it's listed on the card itself?

utterance: one four three zero is my credit card but this this letter's referring to my bank account.

utterance: Your bank account number? OK, well I can look that up. do you have your account number handy mister King?

utterance: yeah but hang on one second while I find it.

utterance: All right, that's no problem, take your time.

utterance: OK. I got it. Two three seven zero.

utterance: And my date of birth is December second nineteen sixty one. And I live at six eleven Dunbar Avenue Florida. Six nine eight seven six is the ZIP code.

utterance: All right Mr. King. And was that just the last four of your account number?

utterance: Yes.

utterance: Could you go ahead and if you don't mind, just verify the entire account number for me please?

utterance: Seven three seven nine two one two three seven zero.

utterance: All right, thank you so much Mr. King. Let me go ahead and get your account pulled up here. Just one moment.

utterance: All right. And it looks like here you've got the extra security enabled. So if I could go ahead and have you answer this security question for me. what is the name of the street that you grew up on?

utterance: Raven Street.

utterance: Raven Street. All right.

utterance: OK. Now let me, you said here you got here a a letter in the mail that your account had overdrawn. Is that correct?

utterance: Yes sir. It says I'm in the hole about ten dollars and you're gonna charge me thirty five dollars for and now I'm really in the hole and I need I need some help.

utterance: All right. Well, I can certainly try and clear that up for you. and this is on your checking account, is that correct?

utterance: yes, that's what it says.

utterance: OK. Let's see here. well I'm not really sure why that letter was sent out to you, Mr. King. I'm showing here you have an available balance of two hundred ninety-six dollars and forty-eight cents give me just one moment. Let me look into this. maybe that letter just got sent out from a past issue.

utterance: do you have the overdraft protection on your account by chance?

utterance: I don't know. I think I do, but I'm not sure.

utterance: OK. Well I see that you do have a savings account with us so that's usually set up when you open a savings account and link it to your checking I don't see anywhere in your account history that shows you would have overdrawn or been near overdrawn it's possible that your account dipped below and the account protection popped in and that might just be an automated letter from our system it probably just got overlooked and nobody stopped that letter from getting sent out to you. I do sincerely apologize for that. I know that getting those kinds of letters in the mail is not fun and can cause a lot of stress on someone. Now, if you would like, I can set you up with online banking where you'd be able to manage this from your phone or your computer and you could set it up for alerts just in case this were to happen again. You could address right then and there potentially avoid having another letter get sent out to you accidentally.

utterance: Well that's an option, if you could give me the link and I could go to it and set it up maybe.

utterance: I can certainly give you that link or I can just set you up with it here now if you prefer.

utterance: OK. If you can do that, that'd be great.

utterance: All right let me pull that page up. Just one second.

utterance: All right I've got everything ready to go here if you're ready I will give you your username and a temporary password that you can use to log on to it from your computer or your smartphone and then just it will prompt you when you log in that first time to set your own password so that you can have access to your account.

utterance: OK.

utterance: All right if you're ready your account is going to be J King zero one zero.

utterance: OK. I've written that down.

utterance: All right. And then your temporary password is going to be lowercase F X Z uppercase B T lowercase E nine two V X uppercase L question mark. Do you need me to repeat that sir?

utterance: No. I'm good.

utterance: All right sir. Well, that should get you logged into that. is there anything else I can help you with today with the any of your other accounts you have with us?

utterance: No, I think I'm good.

utterance: All right Mr. King. Well I wanna personally thank you for being a customer of Intellibank and there will be a survey if you hold on the line, if you don't mind filling that out about your experience today just hold on the line for about five seconds and it will transfer you over there.

utterance: how's the weather out there?

utterance: Oh well the weather up here's been doing pretty nice. It it it was it was a little chilly last week but we're we're getting back into that nice fall weather. Is the weather doing OK down for you?

utterance: Oh not too bad, been a little been a little warm but we're managing it.

utterance: well, that's great, Mr. King. All right well if there's nothing else I can help you with today, I will let you enjoy the rest of your evening.

utterance: OK, I appreciate it.

utterance: Absolutely. You have a good day.

utterance: All right thank you.


utterance: Thank you for calling Intellibank and my name is Jake. Can I get your first and last name?

utterance: Marsha Stevens.

utterance: How are you doing Ms. Stevens?

utterance: I'm doing OK today Jake.

utterance: OK can I get your date of birth?

utterance: One one nineteen sixty.

utterance: OK. Also can I get your account number?

utterance: A A zero zero one four five five six zero zero nine eight.

utterance: Alrighty and for securities security purpose can I get your email?

utterance: OK. It's Organic peach at Gmail dot com.

utterance: Organic peach at Gmail dot com?

utterance: Yes.

utterance: OK. And also for security, security purpose can I also get your favorite animal?

utterance: Giraffe.

utterance: All right. I almost forgot. can I get your driver's license or state ID?

utterance: Yes. P G one three three seven four eight

utterance: You said seven four eight?

utterance: Yes.

utterance: OK. And what can I help you with today?

utterance: I have a problem with my account. I'm looking, I bought a rug nineteen ninety-nine but on my bank statement it's saying twenty ninety-nine and I'm just wondering why. Did somebody, you know, put it in wrong or what because it it's not twenty ninety-nine. It's nineteen ninety-nine.

utterance: Mhm.

utterance: OK. Let me look into that. is this a recent transaction?

utterance: Yes it is.

utterance: OK. And where was this from?

utterance: This was at Roses.

utterance: Roses?

utterance: Yes.

utterance: OK. Alrighty, I see it here. Do you have the receipt number?

utterance: Yes I do.

utterance: Mkay, can. Can I get that?

utterance: Yes. Zero three five one zero two one zero zero zero five zero nine one eight one one one nine.

utterance: OK. Sometimes when you go to stores like that they might not have updated they system and I'm guessing this this rug was on sale?

utterance: yeah.

utterance: OK. then then that's probably what's going on. Someone probably didn't enter in they system the same way it came out. but we can get that fixed. Just wait for three to five business days.

utterance: Oh OK.

utterance: Then that money will get back on your card with no problem.

utterance: Oh all right.

utterance: is there anything else I can do for you?

utterance: Oh no, that's about it. I so it wasn't a so you think it was the store mistake?

utterance: It is it's a possibility it's a store mistake. we will check on that. we got the reference number and we need to look further into it but if this is the case then, yes, the money will be reimbursed back on to your account.

utterance: OK and it'll take a couple of days?

utterance: Yes, three to five business days. usually when when this happens it it's it might even do it automatically. The store, and once the store updates, or our system updates we'll get that get that signal from the store to update your price change within three to five business days.

utterance: And you'll notify me with my

utterance: yes. You do you have the online Yes. And so every transaction that that's goes on with that will probably update in real-time so it will hit your account as soon as it happens.

utterance: Yes. I do. The the app? Yes.

utterance: Oh, OK. Well that's fine. Thank you. Oh, well have you had any trouble with your accounts or anything like this happening to you?

utterance: actually yeah this this this this ain't the first time this happened. I think Like last month or so I had a the kind of the same issue and once it was done the the bank got in touch with the the storefront and it they worked it worked itself out.

utterance: Oh OK.

utterance: Yeah so you you have nothing to worry about ma'am.

utterance: OK.

utterance: Oh, OK. That's great. Alrighty then thank you. You have a nice day.

utterance: You have a nice day too.

utterance: Alrighty, bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Melanie. How can I help you?

utterance: Yeah, hey. This is John Smith. I've got a couple quick questions. I'm over here at the Red Pony Lounge.

utterance: OK, John. What can I help you with?

utterance: Yeah I need to know what your ATM withdrawal limits are for the day.

utterance: Certainly. Our ATM withdrawal limit is on a per day basis and it is up to two hundred dollars.

utterance: OK, what's your typical ATM withdrawal fees?

utterance: Sure. If you use any of our ATMs there is no fee. However, if you do use an ATM that is outside of our institution, they can charge their own fee. Usually it's around a three dollar fee.

utterance: Ooh, that's not good. Let me check the ATM real quick and see if it's one of the authorized ones.

utterance: OK.

utterance: OK and it looks like it's from a different bank. is there a nearby ATM? I can give you the address of the place.

utterance: Yeah, I can certainly look that up for you if you just wanna provide me with your the location that you're at.

utterance: Yeah, it's the Red Pony Lodge. It's at eighty-six eighty-six Red Lane.

utterance: OK. The city, state and ZIP?

utterance: it's in Red Rock, California nine two oh eighty-eight.

utterance: OK. Give me one moment here to try to find some near location ATMs.

utterance: that'd be great. Thank you.

utterance: OK. It looks like I have three ATMs nearby. Looks like the closest one is about point one miles from your location.

utterance: what's the address of that?

utterance: OK, that address is eight oh nine Hanson Boulevard.

utterance: Oh, I know where that is. There's a steakhouse right next to it. OK, yeah.

utterance: OK, is there anything else I could help you with today?

utterance: no, it. Wait, is there a local branch nearby? Just in case I need to withdraw money over the limit.

utterance: sure. I'd be happy to look that up for you. Give me just one second here to go back and look this up. . It looks like the nearest branch is about five miles from your location. It is at eighteen fifty-four North Hanson Lane.

utterance: And that's still in Red Rock right?

utterance: Yes, that is.

utterance: Oh, OK. What's your hours?

utterance: OK certainly. The hours of that branch are eight a.m. to six p.m. Monday through Friday.

utterance: Oh perfect, perfect. Yeah, I think I'll just see if I can head down to the ATM now. Thank you.

utterance: OK, thank you. You have a great day.

utterance: You too.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Tabitha. How can I help you?

utterance: Hey, Tabitha. How you doing? Please help me because I I need an ATM that I'm not gonna be charged fees for. And I'm like, you would think Google can help. But it can't help.

utterance: OK, well, what what is your first and last name?

utterance: my first name is Nicholas.

utterance: OK.

utterance: And my last name is Monroe.

utterance: Can you spell that for me, please?

utterance: Nicholas is N I C H O L A S.

utterance: OK.

utterance: And Monroe is M O N R O E.

utterance: OK, great. And what is your date of birth?

utterance: Twelve twenty-four. I was almost a Christmas baby.

utterance: Oh, wow. And what year?

utterance: nineteen ninety-one.

utterance: Nice. OK, and do you happen to have your bank card on you, if I can get get that number from you?

utterance: Ooh, can you hang on one second? I'm actually driving. Lemme lemme pull over. I'm gonna be coming up to a red light. Lemme just pull over for a second. And I. And I'll. Let me get my wallet out, and I'll give that. All that to you. hang on one second, please.

utterance: Absolutely.

utterance: Nicholas. No problem.

utterance: OK, I'm I'm back. Are are you ready?

utterance: Yes. Whenever you're ready.

utterance: OK, the number is four zero eight five.

utterance: Mhm.

utterance: Five five four four.

utterance: OK.

utterance: Oh oh.

utterance: Mhm.

utterance: One one.

utterance: Mhm.

utterance: Seven zero zero six.

utterance: OK, perfect. OK, and when you get a chance, oh, can you please give me your address and the city and state that you live in?

utterance: OK, the address is two oh six.

utterance: Mhm.

utterance: Locust Lane.

utterance: OK.

utterance: Upper Darby, Pennsylvania. And the ZIP code is one nine oh eight two.

utterance: OK. All right, so let's see. So you said you don't want. You want it to be an Intellibank. You don't want it to be the closest ATM, necessarily. Because there is a close ATM right around the corner. But it's Traditional Bank. And they do charge a three dollar fee.

utterance: Yeah, you see? That drives me nuts. I I I I hate being charged money to take my own money out. I I'd rather drive the extra mile or two just to save the three dollars.

utterance: Yeah.

utterance: Mhm.

utterance: You would? OK. All right, awesome. OK, so let me just check here. OK, there is an Intellibank ten blocks from your location. And it's free of. You know, it's free to withdraw. And also just to let you know though, there is a five hundred dollar a day ATM withdrawal cutoff. So is that gonna be a problem for you, do you think?

utterance: no. See, that will work perfect. This is why I love Intellibank.

utterance: I'm sorry. It's Intellibank .

utterance: Oh, so it's Intellibank?

utterance: Yes.

utterance: Oh, I've been saying Intelli for the last few years. I'm sorry.

utterance: Oh, a lot of people make that mistake. But, you know, I just wanted you to know the correct name of your bank, is Intellibank.

utterance: OK. OK.

utterance: So know if I it is is is totally good for for me. But another big question is can I make a deposit. Because I noticed a few times I've gone, and I don't know if it was like ATMs I went to that were not Intellibank ATMs that I couldn't make a deposit, or will I be able to make a deposit? I need to make a. Make a deposit and a withdrawal at the same time today.

utterance: Mhm.

utterance: OK.

utterance: Yes, absolutely you can. You can deposit cash or checks, and no problem, right into the ATM. You don't you don't have to go into the bank. You don't have to leave your car. So, yeah, we do provide that for you at all of our ATMs. And they do have other locations. If you're interested, I could email them to you if you want a list of all the ATMs in you area, like maybe within a. Maybe a five mile radius. Is that too far for you?

utterance: It's not. I mean, yeah, I appreciate that. But you you wrote. I mean, you don't have to go through all that trouble. I was just you know, at this point, I I I. For some reason, it was just irking me that I was doing this Google search. And I just couldn't find what I needed. And I figured I would just be better off just calling customer service and getting somebody like you, Tabitha, and being able to direct support and help I needed.

utterance: Mhm.

utterance: Mhm.

utterance: Aww, thank you so much. That's what we're here for any time and we also have. We offer like online services if you're interested in that. We have where, you know, I don't know if you have like autopay for your bills. There's a lot of different features that we offer to our customers. I don't know if you take advantage of that. If you ever want to call and and find out more, we're happy to help you with that.

utterance: We'll the one thing I do want to find out. I I mean, you're helping me already with this location. But I keep hearing about a travel card, a travel card, a travel card. What what actually is it really worth it? Is is it a good thing? I keep hearing great things about it. I do a lot of traveling. Will it benefit me at the end of the day?

utterance: OK, yeah, those are called traveler's cards.

utterance: Oh, see? I don't know what bank I'm going to. Is it Intel? Intellibank? Or is it travel, traveler's card?

utterance: And.

utterance: You're fine. yeah, so those cards, say that you are, you know, going to be going out of state, out of the country, it's a special card that you would activate where we would put your money on that card. It would be protected from any identity theft. You would be free to just use that. You know, because sometimes when people go out of state or out of country and they forget to tell us that they're traveling, we might red flag your card, your regular bank card. So this is specifically you have your traveler's card, and we know that you are traveling. And it's very convenient. We can mail you one, and you can set it up all online. Or you can. We can mail you one, and then you can call back and set it up with us over the phone. If you're interested in something like that, I can. I can set that up for you.

utterance: So pretty much, it's basically like a personal gift card out of my own account while I'm travelling.

utterance: Yeah, that's a great way. That's actually a great way to put it, Nicholas. Yeah.

utterance: All right.

utterance: All right, so did you want me to sign you up for that?

utterance: Yeah, please. I'm definitely gonna need that.

utterance: OK.

utterance: OK, so I have your address. if you just like would confirm the address one last time so I make sure that I have it correct.

utterance: It's

utterance: Two oh six.

utterance: Mhm.

utterance: Locust Lane in Upper Darby, Pennsylvania. And the ZIP is one nine oh eight two.

utterance: OK, so I will go in and set everything up for you. And I'll have that mailed out to your home. And as I said, there will be instructions with it where you can set it up online yourself. Or you can call us back, and we'd be happy to help you with that. And is there anything else I can help you with today?

utterance: Perfect.

utterance: Nope. And just real quick, just the address for the ATM.

utterance: Oh, right. OK. I'm so sorry. It's one oh seven six Miranda Avenue. Are you familiar with that?

utterance: I

utterance: I know exactly where that's at.

utterance: OK. Perfect. All right, anything else, Nicholas?

utterance: That's it.

utterance: Oh, have a great day. And call us back anytime. We're here to help.

utterance: Thank you so much, Tabitha.

utterance: Care. Bye bye.


utterance: Welcome to Intellibank. How may I assist you?

utterance: OK, so I have been trying to use the USSD for some days now and has not been connecting. I have a lot of transactions to do and nothing is working fine. What exactly is the problem with this bank? We really want to do transfer. We want to make a transfer. I can't check my account balance and I want to check account balance. So what exactly are you guys doing? Everything is wack. I'm not sorry to say that, so why can't I make transfer? Why can't I check my account balance? Why can't I recharge my phone? Why can't I make subscriptions when I need to make subscriptions? And you keep deducting money unnecessary. What exactly is the problem?

utterance: OK.

utterance: We are sorry about that. But that could be from your side.

utterance: Why has it always been?

utterance: Since it is a USSD code. But they did necessary informed about the issue

utterance: I hope so.

utterance: May I have your name, please?

utterance: My name is Page .

utterance: OK. I would like. Is. Would that be the main reason why you called up our helpline today?

utterance: not really. Actually, I want to make wire transfer.

utterance: OK. I would like to have some of your personal information.

utterance: OK. Go ahead.

utterance: Can I address you as Page?

utterance: Yes, please.

utterance: Page, can I have your date of birth?

utterance: August ten nineteen ninety-four.

utterance: OK. I will need your driver's license.

utterance: OK. Driver's license. Give me a second, please.

utterance: OK.

utterance: Two one.

utterance: Two one.

utterance: Eighteen.

utterance: Eighteen.

utterance: One seven.

utterance: One seven.

utterance: Zero five.

utterance: Zero five.

utterance: Q B.

utterance: Q B.

utterance: Yes.

utterance: Confirmation. Two one, eighteen one seven zero five Q B.

utterance: Yes, please.

utterance: OK. Now I'll have the withdrawal account number, please.

utterance: OK. That would be my account number, right?

utterance: Yes.

utterance: OK. Two zero.

utterance: Two zero.

utterance: One eight.

utterance: One eight.

utterance: Two zero one eight one seven.

utterance: One seven.

utterance: Zero zero four five.

utterance: Zero zero four five. I would like to confirm again. Two zero one eight one seven zero four five. Zero zero four five.

utterance: Do you mind if I tell you that again.

utterance: OK. Go ahead, please.

utterance: Two zero one eight.

utterance: Yes.

utterance: One seven.

utterance: Yes.

utterance: Zero zero four five.

utterance: Yes. OK. Hold on a minute for a few seconds while I confirm your account balance. OK. Page, are you with me?

utterance: Yes, I am.

utterance: Your account balance is three thousand five hundred and forty-two dollars, thirty-three cent.

utterance: OK.

utterance: Now, how much are you willing to transfer?

utterance: OK. I think I have three thousand plus. Let's make a transfer of one thousand five hundred.

utterance: Transfer of one thousand five hundred dollars.

utterance: Yes, please.

utterance: The transfer type, please.

utterance: It's a domestic transfer.

utterance: Domestic. OK. Can I have the routing number? The deposit routing number.

utterance: The deposit routing number.

utterance: Yes.

utterance: Four eight.

utterance: Four eight.

utterance: Two seven.

utterance: Four eight two seven.

utterance: Four two.

utterance: Four two.

utterance: Eight four.

utterance: Eight four.

utterance: zero.

utterance: Zero. I would like to confirm again. Four eight Two seven four two eight four zero.

utterance: Yes.

utterance: OK, may I have the account number? Deposit bank account number.

utterance: OK. Give me a second, please.

utterance: OK.

utterance: Three zero.

utterance: Three zero.

utterance: Five five.

utterance: Five five.

utterance: Eight five.

utterance: Eight five.

utterance: Seven two.

utterance: Seven two.

utterance: Nine one.

utterance: Nine one. I would like to confirm to be sure. Three zero, five five eight five seven two nine one.

utterance: OK.

utterance: Sorry, I think it's seven zero nine zero.

utterance: Can I call it Can you call full account number again?

utterance: OK. Three zero.

utterance: Three zero.

utterance: Five five.

utterance: Five five.

utterance: Eight five.

utterance: Eight five.

utterance: Seven zero.

utterance: Seven zero.

utterance: Nine zero.

utterance: Nine zero. Three zero five five eight five seven zero nine zero.

utterance: Yes, please.

utterance: OK. I'm going to initiate the transfer now and you will get a notification for a successful transfer in the next thirty minutes.

utterance: That sounds fine.

utterance: OK. Will there be anything I can do for you again?

utterance: No, thank you.

utterance: OK. In the meantime, I would like to inform you that you can get our mobile app for future transactions. So for easy transactions.

utterance: Thank you, I'm not interested.

utterance: OK. Thank you for calling Intellibank.

utterance: Your welcome.


utterance: Thank you for calling Intellibank. Make it a great day. This is Casey. How can I help you?

utterance: Yes, my name is Sean Johnson and I need to do a wire transfer.

utterance: OK, Mr. Johnson. I can definitely help you out with that. for reference, my name is Casey Watkins and my agent number is eight two five seven one four, and we are speaking on a recorded secured vine.

utterance: OK, thank you.

utterance: In order for me to access your account information, I need to get the last four digits of your social security number.

utterance: Yes, it's three three two eight.

utterance: OK, and what is your date of birth?

utterance: It is July thirtieth nineteen seventy-two.

utterance: OK. Perfect. OK, so I see that you have a couple of different accounts with us. You have two checking accounts here and a savings account. In order for me to pull up all the details on them I need to either get a your driver's license number or the to answer your security questions. Which would be easier?

utterance: The security questions.

utterance: OK. the first question is what was the make of your first car?

utterance: It was a Toyota Pathfinder.

utterance: OK. Pathfinder. OK. And then, it looks like the second question is What is what is the last name of your favorite teacher?

utterance: Khan.

utterance: Khan. And how do you spell that?

utterance: K H A N.

utterance: OK, perfect. OK. So I pulled up the accounts for me OK. So you're looking to do a wire transfer, and were you looking to do that from your your checking account ending in oh oh four seven or the one that ends in one two eight five or your savings account?

utterance: the one that ends in one two eight five.

utterance: OK. Got it. And then I do have to advise you that to do our wire transfers, we do charge a percentage on the the fee up to sixty dollars. That that would be the max that you would have to pay for the transfer. other than that it's just a one percent of what you're transferring.

utterance: OK, thank you.

utterance: OK. And how much would you like to transfer?

utterance: Forty-two thousand dollars.

utterance: OK. And what is the account number that you are transferring to?

utterance: It'll be two seven three nine.

utterance: Is that it?

utterance: That's it.

utterance: OK. OK, so then that's the account number and what is the the the banking institution that the person is with?

utterance: It is called the Bank of Mexico.

utterance: OK. And what is the routing number for the bank?

utterance: I believe it's zero zero it's no it's one zero zero zero zero two three nine.

utterance: OK. OK, so I'm gonna go ahead and review these details with you again. oh, I'm sorry and I'm sorry. What is the name of the person that it's going to?

utterance: her name is Suella.

utterance: Jones.

utterance: OK. OK, so let me go ahead and review these details. We are going to be transferring forty-two thousand dollars from your account ending in one two eight five to Suella Jones. That is S U E L L A?

utterance: Yes.

utterance: OK, and that is with the Bank of Mexico. And the routing number being one with four zeros?

utterance: Yes.

utterance: Two three nine and then account number two seven three nine. OK, and so this would be, this would be the sixty dollar charge for to complete the wire transfer. would you like to complete this now?

utterance: Yes.

utterance: OK.

utterance: Please.

utterance: OK, so I'm gonna go ahead and push this through and so this will debit your account for the sixty dollars as well at the same time. Is that OK?

utterance: Yes, and I, and I, I can get a receipt for that, correct?

utterance: Yes, I can definitely email you a receipt.

utterance: OK, perfect.

utterance: OK. OK, perfect. OK, so that went through. so she said that she should see that money immediately show up in her account and you should see it debited already out of your's and along with the sixty dollar charge for the wire transfer.

utterance: OK.

utterance: All right, and then the email address I have on file for you is Yock Rock at Gmail dot com. Is that still correct?

utterance: That's correct.

utterance: OK, perfect. OK, so I will email you a receipt. You should receive that here within the next few moments and we should be all set. did you have anything else I can help you with today?

utterance: That's it.

utterance: All right, well thank you so much for calling in today, Mr. Johnson and I'm glad that I was able to help you out.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: yes. Yes I have family coming over this weekend I want to I want to close an account and transfer of that funds to my new account.

utterance: All right sir, before I can complete your request I need to ask you a few questions so that I can verify your account information.

utterance: All right.

utterance: All right, can I have your first and last name, please?

utterance: First name Dale. Last name Walker.

utterance: All right Mr. Walker, can I have your date of birth?

utterance: Yes. Ten thirty-one nineteen seventy-four.

utterance: ten thirty-one nineteen seventy-four?

utterance: Yes.

utterance: And sir can I have your driver's license number for authentication?

utterance: Driver's license number six one nine five two four nine six nine.

utterance: You stated six one nine five two four nine six nine?

utterance: Yes.

utterance: All right sir that's what we have on file here. And for account security can I have the location of your childhood address?

utterance: yes I have two I used to have two locations first one is thirty-five oh seven Riverdale Street and the one and and and and the next one that I have is thirty-nine seventy-four Rosewood Lane.

utterance: All right sir what we have on file here is thirty-nine seventy-four Rosewood Lane. So for future reference that's the one we have we'll be asking for security.

utterance: All right.

utterance: OK sir and you said that you wanted to close an account and open a new account?

utterance: Yeah. Yes.

utterance: OK. So can I ask you which account type was that? Savings or checking?

utterance: it's checking.

utterance: All right sir so you wanna close out your checking account?

utterance: Yes.

utterance: could you give me that account number please?

utterance: Yes five one four three three six seven zero seven oh.

utterance: OK sir you said five one four three three six seven zero seven zero?

utterance: Yes.

utterance: All right could you give me a minute while I look up that account?

utterance: Yes, yes.

utterance: OK Mr. Walker your current balance is two thousand four hundred and fifty-four dollars so your gonna close out this account and make a transfer. That's the full amount we're gonna have to transfer for you.

utterance: All right.

utterance: And could you repeat the reason that you wanted to close this account out?

utterance: Well I've just been getting too many fees.

utterance: Oh, Oh, I'm sorry about that sir. They usually come with fees so it's hard to to utilize that and get past that on some accounts.

utterance: Make that count.

utterance: I need lesser fees.

utterance: so that account that you're going to transfer to can you give me the routing number for that deposit account?

utterance: yes. It's two four one eight eight two one six zero.

utterance: OK let me repeat that back to you for clarity. Two four one eight eight two one six zero?

utterance: Yes.

utterance: All right sir and we're you going to transfer to a checking or savings account?

utterance: Transfer

utterance: This to a savings.

utterance: OK so you're gonna put that into savings at this other bank?

utterance: Yes.

utterance: OK and what's the deposit account number for that?

utterance: Yes it's four nine three zero five six five four six oh.

utterance: OK that sir that number was four five four nine three excuse me zero five six five four six zero?

utterance: Yes, that it.

utterance: OK, sir, give me one moment while I make that process this request for you.

utterance: OK.

utterance: Take your time. Wow, I'm going to my son wedding this weekend. Guess he getting guess he's getting some married. So what about you? What's your plan? Are you getting married too?

utterance: No sir, I'm already married. Been married for about twenty years now.

utterance: Oh man, how's that going?

utterance: Oh it's going pretty good.

utterance: You must have a darn good husband.

utterance: Oh sure do. And he has a darn good wife as well.

utterance: so sir I've already processed this account request for you. it should take about twenty-four hours for this to actually show in that next account. as this is processing you won't be able to use your debit card or credit card that's attached to this account. So we'll send you out a notice to let you know when to shred those cards and make sure that all that data is not just laying around the house. is there anything else I could do for you today sir?

utterance: All right.

utterance: no, that's about it. That's about it. I don't think there's anything else right now.

utterance: All right thank you so much sir. Thank you Mr. Walker for your time and patience. Again my name was Leslie. I hope you enjoy the rest of your day.

utterance: I hope you enjoy the rest of your day too ma'am.

utterance: Thank you sir. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi Daisy. My name is George. I'm new to the area and have yet to open a local account. can I open an account today with you over the phone?

utterance: Certainly, sir. I'd be happy to help you open an account over the phone. this process usually takes no longer than ten minutes. Would you like to get started?

utterance: Yes, please.

utterance: And will this be a checking or savings account?

utterance: Checking.

utterance: OK, George. Please give me your full name.

utterance: My full name is George Francis Emery.

utterance: Thank you. And your address?

utterance: I live at eight nineteen Charity Lane.

utterance: City and state, please?

utterance: That's Branson, Missouri, and the ZIP code is five nine four four zero.

utterance: Thank you. What is your phone number?

utterance: It's two two nine seven three zero nineteen nineteen.

utterance: Thank you. What is your date of birth, George?

utterance: September twenty-first nineteen ninety-nine.

utterance: Great. And what is your social security number?

utterance: It's eight one eight one two zero three eight two.

utterance: Thank you. And what is your driver's license number?

utterance: my driver's license? I'll have to go to the car to get my wallet.

utterance: That's fine. I can wait.

utterance: Thank you. I'll be right back All right. I'm back, and I have that info.

utterance: Great, go ahead.

utterance: My driver's license number is Z one zero three eight eight seven two one four.

utterance: Thank you.

utterance: actually, Daisy, I'm so sorry. The phone number I gave you is my old number. Can I give you my new number?

utterance: No problem, and I'm ready.

utterance: OK. It's two two nine seven three zero seven three two six.

utterance: OK. I've made that correction. And you may choose which security question you'd like to use to access your account. What is? You can choose from what is your mother's maiden name, or what is the name of your first pet, or what street did you grow on.

utterance: let's do the first pet.

utterance: OK. And, so the answer would be?

utterance: Winky.

utterance: Winky, great. Thank you. Now, we do have multiple types of checking accounts available. We have free checking for those under the age of twenty-five or for those who keep a minimum daily balance of five hundred dollars. We also have interest-bearing checking accounts for those who keep a minimum daily balance of ten thousand dollars. These accounts pay varying interest rates ranging from one to three point three percent, or we have a flex checking account that requires no minimum daily balance and it has a service fee of three ninety-nine a month.

utterance: Mm. What happens with that free checking after I turn twenty-five?

utterance: After you're twenty-fifth birthday you would be expected to carry a minimum daily balance of five hundred dollars . For any months in which your balance drops below five hundred, on any given day, you would be charged four ninety-nine.

utterance: Mm. Four ninety-nine for every day my balance is below five hundred.

utterance: Oh, no no no no, sorry. it just means that if there are any days that it drops below five hundred, you'll get charged a monthly service fee of four ninety-nine. So, any amount of days one through thirty, and there's the one time monthly service fee of four ninety-nine.

utterance: Oh, oh, I see. Oh. OK. yeah, I want that free checking account.

utterance: OK. And will you be using a checking or savings account to transfer money into your new account today?

utterance: I don't have my bank information on me right now. Can I do it at the bank later today?

utterance: Let me look and check what our guidelines are on that.

utterance: Or even better, is online banking an option? Could I transfer funds into this new account there?

utterance: Yes, sir. All of these are available options. I'm showing the branch located closest to you is, point two miles from your address. It's seven twenty-nine Peacock Avenue. Their lobby is open Monday through Friday nine to five and Saturday from ten a.m. to two. Their drive-thru is open Monday through Friday eight to six, and Saturday nine to three. They do have a twenty-four hour ATM onsite. It's right inside their entryway, and there, you'd be able to deposit checks or cash. You can access our online banking at WWW dot Intellibank dot com. You will need to set up an online banking login and password using the credentials I could provide you, once we've established your account. Would you like that additional information?

utterance: Yeah, sounds good.

utterance: All right, sir. I've created your account and I'm ready to provide you with your routing number, account number, and those credentials needed to create your login for online banking. Do you have a pen and paper ready?

utterance: Yep. I'm ready.

utterance: OK, George. The routing number for your local branch, that I mentioned earlier, is nine eight two five four three six four four. Your personal checking account number is seven four six two eight nine nine one zero. Now for the online banking, you can use your email as your username and the password will be the last four of your social security number. The system will automatically require you to change your password upon logging in that first time. And I recommend creating your online login before attempting to access banking through our mobile app. You'll need those newly created credentials. Does that all make sense?

utterance: Yes.

utterance: And would you like to confirm your routing and account numbers with me?

utterance: sure. The routing number is nine eight two five four three six four four. And my account number is seven four five six two eight nine nine one zero.

utterance: Great. Do you have any questions or concerns?

utterance: Actually, I mean, I'm new here and I was wondering if you know any good local restaurants to try?

utterance: Well, I'm not physically in Branson, but I have I have visited there on many occasions It's really nice this time of year. And, I would suggest you try Big Bertha's Pancake Emporium if you like a friendly vibe on the cheap. But if you're looking for upscale dining, try Peterson's Steak House. It's casual dress, but fine dining prices. The food is great.

utterance: OK. Thanks for the info. I really appreciate it.

utterance: No problem. Is there anything else I can assist you with today?

utterance: No. You've been very helpful. Thank you.

utterance: My pleasure. Have a great day.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, where we value our customers. This is Brenda. How may I help you?

utterance: I'm not exactly sure what I need to do, but I don't know where my card is.

utterance: OK. I can handle that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: All right. Do you prefer that I call you Jill or Ms. Baker?

utterance: you can call me Jill.

utterance: All right Jill. So just so I'm understanding you correctly, you believe your card may have been lost or stolen?

utterance: I mean, I guess. I don't really have any idea where it's at. So I'm leaning more towards lost.

utterance: OK. And is this a debit or a credit card?

utterance: It's my debit card.

utterance: And when was the last time that you used the card?

utterance: yesterday I got gas. And I think that was the last time that I used it, was after the gas station.

utterance: OK Jill.

utterance: All right. give me just a moment. So what is your account number?

utterance: My account number is nine eight zero, two three, seven five three.

utterance: OK.

utterance: And can I also get your date of birth?

utterance: Yes, so it's March second of nineteen eighty.

utterance: All right. And the account has a security question, Jill, so could you also tell me the city you were born in?

utterance: Yes, so the city I was born in was Gladstone.

utterance: All right.

utterance: Jill, I have your account pulled up. The first thing that I wanna do is just check to make sure that no one has used your card since that, since that transaction that you said you made yesterday for gas. OK?

utterance: OK.

utterance: All right. So it looks like I'm showing the most recent transaction on the account was an account t~, or I'm sorry, was a purchase made at Wendy's for four dollars and eighty-seven cents. Do you recall making that purchase?

utterance: Oh my God, yes. I totally forgot about that. I got a burger after I got gas. So that was the last time I used it. Wendy's would've been the last time I used it. That was after gas.

utterance: OK.

utterance: So judging by that, looks like Wendy's was the last transaction. So it doesn't look like anyone has used your card other than you.

utterance: but what we can do, is we can go ahead and cancel that card for you, just to make sure that no one does if they come across it. would you like us to do that for you?

utterance: So if I cancel the card, and then I happen to find it, like if I find it then, then I can't use it again, right? Like it's gone, I can't use it anymore.

utterance: no Jill. So if we cancel the card, you wouldn't be able to use it anymore. It would make that card invalid if you do happen to locate it. But what I can do for you is I can order you a new card with a new number.

utterance: And that will come to you in the mail within seven to ten business days. So we'll get you a new card out, it'll have a new number on it.

utterance: And basically, if you don't locate that other card, it will just void that card out and cancel that one for you.

utterance: But how would I pay for anything in the meantime?

utterance: OK, if you didn't wanna wait for a new card, then you could also go to any local Intellibank branch and provide a valid photo ID. And then they can also print you a new card on site. so, I mean, you have some options there.

utterance: Oh OK that would be much easier. I mean, have you heard about the big swap meet tomorrow that's happening in the city? Are you from here?

utterance: Yes, yeah I'm from here.

utterance: Well, so its like a huge flea market. I'm really into the antiques and stuff, and I've really been looking forward to this. But, but yeah it's like tomorrow or whatever.

utterance: I had not heard about it. And it, and it's here in Kansas City you said?

utterance: Yeah, it's at the civic center. And there's like a hundred and eighty vendors booth, it's supposed to be like huge like there's a really huge event or whatever. But I've been waiting to go to it. I'm kind of keen on finding some new antiques. So, you know, it's a big thing for me.

utterance: That sounds pretty cool. Are you gonna, are you gonna actually have a booth in it? Or are you just going to shop?

utterance: Not a booth. But I wanted to just go check it out. Maybe see what goodies I could find. And I've got to have a debit card to shop, so.

utterance: OK. Yeah, absolutely. is there anything in particular you're gonna be looking for while you're there?

utterance: Oh, who knows. I never really know wh~, I never really know what I'm looking for till it finds me. I like to, to find nick knacks and what not.

utterance: Well, I hope you find a lot of good stuff, Jill. I have noted your lost card on your account.

utterance: So whenever you into the bank to make that request for that new card, they should all know what's going on from there. it looks like if you do locate your new card, I mean, if the new card isn't, I'm sorry, if the new card you receive that new card and you happen to locate that old card, you can go ahead and just cut that up and dispose of it. It's not going to be any good anymore. It's not going to be valid.

utterance: but this way, this way your not having that sit around and having anybody come across that card. It's just a little security measure. I just wanna make sure there's nothing else I can do for you today. Your do you need help locating a branch near you, in order to get that card, that new card made for you?

utterance: I mean, if you can tell me the nearest branch to me, I m~, mostly go to ATMs, and I know where there's a really close ATM, but there's not a ban~, an actual bank with it.

utterance: You tell me where the nearest location is, like, to my home address.

utterance: Yeah. Is your home address on your account correct?

utterance: It should be, yes. It all should be up to date.

utterance: OK. So let me look at your home address here. So it looks like the nearest location to you is forty-five oh nine Weston Circle. And that's in Kansas City, Missouri. Are you familiar with where that area is? It looks like it's near the intersection of Weston and Hanton. Does that sound like an area you're familiar with?

utterance: Oh yes. That's like really close to me. It's not very far at all.

utterance: Yeah. It says it's one point three miles from your residence. So it should be fairly close.

utterance: Oh, that's perfect. Let me write it down.

utterance: OK.

utterance: All right, Jill, was there anything else that I could do for you today?

utterance: No, nope.

utterance: Don't think so. I think that's perfect. I appreciate it.

utterance: All right, Jill, well you have fun at the swap meet. And thank you for choosing Intellibank, OK?


utterance: Thank you for calling Intellibank. This is Marie. How can I help you today?

utterance: Hi, Marie. I'm hoping you can help me get some info on where I can find a Intellibank branch near me. I haven't lived here long and don't know the area.

utterance: That shouldn't be a problem. Let's start with your name and address so I can get started on your request.

utterance: I'm Chris Benner and I live at three twenty-five Market Street North. In Ashville North Carolina. My zip's three, I'm I'm sorry, it's two eight eight zero one.

utterance: OK. Let me check options for your area on branch locations. Can you hold, please, while I look up this information for you?

utterance: Sure, no problem.

utterance: Thanks for waiting. I have some results for you that hopefully will suit your needs. Let me add I can also email this list to you if you would like so you would have them for future reference. Would that be a good benefit to you?

utterance: Sure, why not? I won't have to write it down then. It'll save me from having to find something to write on. Nowadays everyone is using these smartphones to keep track of things. I still like old fashioned pen and paper, myself. It it's just always there and you don't have to worry about it not being available because the phone went dead. You know what I mean? Marie? It's just crazy how technology is taking over everything. I'm just happy about it. I'm I mean I'm not happy about it, really.

utterance: I know what you mean. Some people have a hard time with changing technology. Especially, it's harder for older folks. OK. I have your branch office choices ready when you are. And also, I need your email address to send a copy, while we're speaking of technology.

utterance: Yeah, technology can be a pain. my email address is gray wave seven, that's G R A Y W A V E seven at Gmail dot com. G M A I L dot C O M.

utterance: That was G R A Y W A V E seven at Gmail dot com, is that right?

utterance: yeah, that's right. Oh also what are the hours at your customer service place where you are?

utterance: Our nationwide customer service hours are eight to six eastern standard time. Monday through Friday. I can give you the branch offices you were interested in, if you are ready.

utterance: Sure. Sure, I'm ready.

utterance: The first branch office in your area is located in the Magnolia District. And it's precise address is five eighty-eight Sawyer Manor Terrace East, near the City Market. The second location I found, which is a bit further from you, is the Corner Street Market location at Piskey Way. That's twelve hundred, Piskey Way. Are you familiar with either location and do you need more options? Because I can continue.

utterance: I know where the Corner Street Market is, so I guess I will go with that one. It's convenient enough for me. Just for curiosity sake, how many more are there in in my area?

utterance: Let me see. I've come up with five locations, but some are further away from you and probably not as convenient. When I mail the list to you, you can see if there's another option you might prefer later on. I might add that the Corner Street Market location does note that they have shorter business hours on Friday. Apparently they close at three p.m. , which might be of interest to you when planning your visit.

utterance: Yeah, that could be a problem. I do a lot of payroll stuff and so I need later hours. Is there a location near Dansforth area?

utterance: let me double check. No, I don't see a branch near there, unfortunately. But there is one in northern Ashville is if that is of help.

utterance: where in northern Ashville?

utterance: It's at Granby and Delta Street, near the Granby Avenues Mall.

utterance: OK. I'm not so familiar with that area. I'll have to ride out there and and look around.

utterance: That's probably the best bet. Sometimes putting eyes on a location is the best policy and you can check the mileage differences and traffic.

utterance: I agree. I'll do that. Thanks for your help.

utterance: No problem I'm glad I could be of help. Can you check your email and see if that list I sent went through? If not, I can resend it to you.

utterance: Wait a second. I'll check it, just hold on.

utterance: Yep. I got it. Just fine.

utterance: Good to hear. Is there anything else I can help you with today?

utterance: I can't think of anything right now. I'm sure something will come up to me as soon as I hang up the you know.

utterance: Well, if you do think of something you want help with, we're here until six p.m.. I hope I was helpful and that you were satisfied with my service, and if you opt to take to take the customer experience survey, I hope I have earned your ratings. For high marks. Just for a reminder, my name is Marie. Thank you for calling again, Chris, and have a pleasant day.


utterance: Hello. Thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: yes. I just moved from out of town. could you help me with some local ATM machines please?

utterance: I sure can, sir. can I have your first and last name please?

utterance: Yes. First name Dell, last name is Walker.

utterance: All right, Mr. Walker. To fulfill your request, I'll need to know a little bit of information about that location.

utterance: All right.

utterance: Could you give me your full address including the city, street, I mean city, state and ZIP code?

utterance: yes. Hold on please, would you?

utterance: Yes, sir. I sure will.

utterance: All right. My street address is forty-five fifty-five North Bobby Street Peoria Illinois, six one six oh three.

utterance: Correction. Correction. Correct it.

utterance: hold on. I'm sorry. that's forty-five oh four Peoria Illinois six one six oh three.

utterance: All right, sir. You say your location is forty-five oh four North Bobby Street?

utterance: Yes.

utterance: All right and Peoria Illinois?

utterance: Yes.

utterance: Six one six oh three is your ZIP?

utterance: Yes it is.

utterance: All right, sir. Give me just one moment while I look up some local ATMs by that address.

utterance: All right.

utterance: All right, sir. Looks like we have about five local ATMs. only one's within walking distance of your address so I can give you that listing.

utterance: OK.

utterance: All right, sir. So this first one is at sixty-three Rockville Street.

utterance: Rockville Street?

utterance: Yes sir.

utterance: OK.

utterance: The hours are from nine to five p.m..

utterance: Nine to five.

utterance: Yes sir. That's that's located within a lobby of a branch.

utterance: OK. Is there a fee for that one?

utterance: No sir. There are no fees for our local ATMs.

utterance: Oh, all right.

utterance: If you're a member of our banking community, there are no fees at any of our branches.

utterance: OK, but what if you're not?

utterance: If you are not, sir, the fees are anywhere from two to five dollars.

utterance: OK.

utterance: Depending on also the amount that you withdraw.

utterance: All right. OK.

utterance: OK and this next one is located at ninety-seven forty-six Rockwell Drive.

utterance: You said Rockwell or Rockfrell?

utterance: Rockwell. R O C K W E L L.

utterance: All right. I got that.

utterance: All right, sir. And, that one is actually a twenty-four hour ATM that's located outside of any building. So, you can walk up or drive up on that one.

utterance: OK.

utterance: Mkay. The next one is located at twenty-five East Purple Finch Street.

utterance: Purple Fence?

utterance: Finch. F I N C H.

utterance: Perfect.

utterance: Oh, OK.

utterance: That one is also a twenty-four hour branch. It's about a quarter of a mile away though.

utterance: OK, so that's not walking distance?

utterance: No, sir. the only one that was walking distance is the one that was located at at ninety-seven forty-six Rockwell.

utterance: OK.

utterance: And like I said, I think that that one closes at five so.

utterance: All right. Thank you.

utterance: Mkay and we have two more. This next one is at fifty-one Forest Street.

utterance: OK. Forest Street?

utterance: Yes, sir. That one is also close by but about a mile away from your address.

utterance: OK.

utterance: That one is actually located with inside of a building, so that closes around ten.

utterance: Oh.

utterance: OK.

utterance: So that one be available till ten p.m..

utterance: All right. I got that. All right.

utterance: And this last one is at nine twelve Hanover Street.

utterance: Hand Over?

utterance: Hanover. H A N O V E R.

utterance: All right.

utterance: That one closes at ten p.m. as well.

utterance: All right.

utterance: It's also.

utterance: Located with inside of a building.

utterance: OK. I got that. All right.

utterance: All right, sir. Is there anything else I can help you with?

utterance: no. I sure I sure appreciate it. How you doing?

utterance: Oh, I'm doing pretty well, Mr. Walker. How are you today?

utterance: All right, all right. Well, I thank you for your help. Leslie you said?

utterance: Yes, sir. My name is Leslie.

utterance: that's a beautiful name.

utterance: Aww, thank you so much sir.

utterance: All right.

utterance: I really appreciate that.

utterance: you're welcome.

utterance: All right, sir. Enjoy the rest of your day.

utterance: you too.

utterance: All right. Bye bye.

utterance: All right. Bye.


utterance: Thank you for calling Intellibank. My name is Jake, can I get your first and last name please?

utterance: Yes, this is Marsha Stevens.

utterance: K, Marsha Stevens, can I also get your date of birth?

utterance: Yes, one one one nine six zero. Nineteen sixty.

utterance: K, all right and for security purpose can I get your driver license or state ID?

utterance: Yes, it's P G one three three seven four eight.

utterance: K, also for security purpose can I get your email?

utterance: Yes. It's pineapple hand at G mail dot com.

utterance: OK. And how can I help you today miss Stevens?

utterance: Yes, I want to transfer my checking into my savings.

utterance: are we doing.

utterance: Is that

utterance: Possible?

utterance: Yes, that's very possible. Are we doing the whole checking? Or just part of it?

utterance: let me check let me see. let's do make do one thousand seven hundred and eighty-three dollars in there.

utterance: OK, you want to put one thousand seven hundred and eighty-three dollars in your savings?

utterance: Yes.

utterance: OK, can I get the checking number?

utterance: OK, my checking number is one one two four five five six zero zero nine nine.

utterance: Six zero zero nine nine?

utterance: Yes.

utterance: OK. and now, also can I get your savings account number?

utterance: Yes. Eight eight zero zero one four five five six zero zero nine eight.

utterance: OK. that's one thousand seven hundred and eighty-three dollars?

utterance: Yes.

utterance: OK. We can do that all right,

utterance: Have you all been busy today?

utterance: It's been fairly slow.

utterance: Oh OK, maybe it's the weather or

utterance: It's It's something , I guess you know holiday we're saving up for the next holiday up coming up, I don't know. Yeah. It's been slow today, I'm not complaining.

utterance: Yeah Yeah.

utterance: Definitely not complaining,

utterance: And what about you, how is your day going miss Stevens?

utterance: Oh it's going great, its going great. Just trying to take care of a little business.

utterance: OK, nothing wrong with that.

utterance: You was talking about the holidays coming up, I'm getting ready for that.

utterance: See, see you never know, tomorrow might be might be busy, might be boom.

utterance: Right, right.

utterance: so take these, take these off days as much as possible.

utterance: Oh yeah.

utterance: OK miss Stevens, the transfer is now complete.

utterance: OK.

utterance: do you have the app?

utterance: On my phone?

utterance: Yes.

utterance: Yes.

utterance: OK. give it about hour or two, no more than twenty-four hours

utterance: OK.

utterance: And it should update. Some some people it updates just instantly, others it waits about twenty-four hours before it actually hits the other account. do you want your reminder of your checking account?

utterance: Yes.

utterance: OK. Right now you are standing at, four thousand one hundred eighty-three dollars, and fifty-two cents.

utterance: OK.

utterance: OK?

utterance: Alright.

utterance: And your yeah, let me go ahead and give you your savings, right now, after the transfer it should be at ten thousand four hundred eighty-two dollars and sixty-eight cents.

utterance: OK. All right.

utterance: Mkay.

utterance: but yeah, you can you can also do transfers on your app as well.

utterance: Oh, OK.

utterance: Just a heads up, it it's easy. It will prompt you step by step on what to do so . And if you ever have any question about it don't hesitate to call.

utterance: Alright.

utterance: K.

utterance: OK.

utterance: is that all for today?

utterance: Oh yeah. That's about it for today.

utterance: OK then. Well you have a lovely day miss Stevens.

utterance: You too. Thank you. Bye bye.

utterance: Bye bye. Thank you for calling Intellibank.


utterance: Thank you for calling Intellibank. My name is Sean. How may I help you?

utterance: yes I need to make a wire transfer. Can you help me with that?

utterance: I can help you with that. I just need to collect some information and verify your identity.

utterance: All right.

utterance: Can we begin with your first and last name, and your date of birth?

utterance: My name is John Wayne McArthur. I was born on April third, nineteen sixty-one.

utterance: Thank you, Mr. McArthur Now, may I also have your account number?

utterance: My account number, I don't I actually don't know yeah. Oh let's see.

utterance: OK. I got. What I got's my credit card number but I I'm gonna need my account number too so. So give me just a second to to get that. OK. my account number is three nine one two zero three. And my credit card number is four two three nine, two one seven six four three zero zero one one two seven. My drivers license number is a Georgia drivers license six four seven three eight two nine.

utterance: OK. Thank you very much Mr. McArthur. That information is is very helpful. now to can I just ask one more security question. If you could tell me the name of your first pet.

utterance: the name of my first pet was a dog named Puppy. P U P P Y.

utterance: Thank you Mr. McArthur. now then let's move on to your wire transfer. and we confirm the details of the transaction that you would like to make.

utterance: OK. Yes

utterance: what do you need to know?

utterance: OK What account would you like to transfer funds from? Would this be a checking account?

utterance: Yeah. I I wanna send it from my checking account. My checking account number is three nine one two zero three I've got a credit card but I do not want to use the credit card on this one. I wanna keep it separate from the from just the debit. So, you know if just is a debit, then it'll go through right away and so I got the credit card but I want the the regular debit account. Just like on my checks. Three nine one two zero three.

utterance: No problem, Mr. McArthur. and what is the dollar amount of that transfer?

utterance: One hundred forty-two dollars, sixty-five cents.

utterance: That is one hundred forty-two dollars and sixty-five cents. And will this be domestic or international?

utterance: this is a domestic. It's I'm. I'm sending it up to to Colorado. So Yeah it's it's it's in it's in the not in the state but it's in the country.

utterance: OK. That'll be a domestic transfer. And the deposit routing number?

utterance: OK. I got that right here. that's just a nine digit number?

utterance: is it a. OK one five seven two zero zero five three zero.

utterance: OK. Thank you Mr. McArthur. And once again can I have that account number?

utterance: OK. That's six nine one two zero seven four The business is Green Products. out of Denver.

utterance: OK then. So we will be transferring one hundred and forty-two dollars and sixty-five cents, domestically, from your checking account.

utterance: That's correct.

utterance: Not the credit card, the checking account, so you're right.

utterance: OK.

utterance: OK. Very nice. We'll take care of that for you. And just to let you know once that those funds have been transferred out your account balance will then be two hundred and six dollars and five cents.

utterance: OK I That sounds real good. do you know when this transaction's gonna go through? It'll go through today? Or or tomorrow or what?

utterance: the transaction has been initiated and it will complete by two p.m. this business day.

utterance: Oh OK. That's that's really good. So that'll get in there before the weekend. And get my order online and be gettin' it in the mail. So that's good. Good news.

utterance: Very nice. OK Mr. McArthur. Would you like to have further information about our online banking services to assist you if you should have this need again in the future?

utterance: I appreciate it. I already do the online banking but I just. I didn't want to use it this time.

utterance: I I just wanted to call this time. But I'll probably use the online banking next time. I I appreciate your help though.

utterance: Oh thank you Mr. McArthur. Is there anything else we can do for you?

utterance: That'll be all.

utterance: Thank you for using Intellibank.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Laurie. How may I help you?

utterance: Hi yes. I was calling today to see if you can help me find a branch location near my place of residence.

utterance: Absolutely ma'am. Sure. What is the street address? Of the area that you're located in?

utterance: It is fifteen oh one Northeast Thirty-Fourth Court in Fort Lauderdale Florida three three three three four.

utterance: Fort Lauderdale, huh? Beautiful weather I bet.

utterance: it does get very hot but I've been here all my life and will never change.

utterance: Well, I'd rather be there than here. It's starting to get pretty cold outside.

utterance: where's there?

utterance: South Dakota.

utterance: Nice.

utterance: Everyone's favorite vacation destination.

utterance: Well, we can always switch. You can take over here in Florida and I'll come there to Dakota.

utterance: Sounds like a great idea to me. You might not like it so much once you get here.

utterance: No, I love the cold.

utterance: All right ma'am, well it looks like I have a few locations in that area. The closest one to you is about two miles away at twenty-one twenty-two North Palm Road. Then I have another one about three and a half miles away at fourteen twenty East Oakwood Street. Both locations are open until five p.m. and are opening at nine a.m. tomorrow.

utterance: You know what I do apologize but that's not gonna work for me I need something that might be open a little later and maybe a little bit closer to my house. So can you just please help me find an ATM?

utterance: Absolutely honey. No problem. All right and you were still looking in that Fort Lauderdale area?

utterance: Yes ma'am.

utterance: And you said two miles was a bit far? Lemme see if I have something a little closer than two miles in that area. All right. ATM machines. I have one that's one and a half miles away at eleven forty-two West Cypress Street Way.

utterance: Yes.

utterance: All right. That actually does sound a little closer to me thank you.

utterance: And also just so you know, you can always use one of the ATMs at any of your local grocery stores. will accept our cards as well but if you're trying to make a cash deposit, you might be better off going to a a branch ATM.

utterance: Well I do wanna make a cash deposit cuz that's one of the questions I was ask you if they do allow cash up to what amount can I actually deposit in an ATM?

utterance: Well, you are allowed to deposit up to a thousand dollars in the ATM. and you could take out up to five hundred dollars daily in the ATM machine. However, if you go to an ATM that is not at one of our locations, there will be a three dollar processing fee.

utterance: OK. Let's see and can I ask you what it I wanted to know. I know usually banks have a daily limit withdraw is it different for my account or is it all the same amount like for each account holder?

utterance: I apologize ma'am. I'm not sure I quite understand your question.

utterance: Well. OK. If I wanted to take money out of the ATM it's usually or at least with my other bank account I can take up to five hundred dollars a day.

utterance: Correct, ma'am. That's what I said.

utterance: So.

utterance: OK. I just wanted to make sure. I'm sorry if I you said it and I didn't hear you I have a five year old at home that is misbehaving.

utterance: Oh I'm sorry about that. It is a boy or a girl?

utterance: A little boy. His name's Michael. He is liking to jump all over the place!

utterance: Well little boys do have lots of energy don't they?

utterance: Oh lemme guess you've got kids too?

utterance: Oh Yes ma'am I have four boys actually.

utterance: Wow! I definitely praise you because I only have one and I No. I couldn't handle more than one.

utterance: God does give us lots of blessings, doesn't he?

utterance: I guess so. So just a a little other question I'm just curious can I access a list of the ATMs? on your banking website?

utterance: Absolutely ma'am. Yes you can. You can go to WWW dot Intellibank dot com and there's lists of all of all our branch and ATM locations listed online at your convenience.

utterance: All right. I guess I think that's about it. You know I wanna thank you, you've actually helped me out a lot. and it was nice talking to you. I don't get phone calls like this very often. Usually it's just straight to the point and they wanna kick you off the phone.

utterance: Oh well, thank you very much for banking with Intellibank. Can I help you with anything else today?

utterance: No darling, I appreciate it.

utterance: You're very welcome. And again my name is Laurie I hope you have a great day.

utterance: You too. Thank you. Bye bye.


utterance: Thank you for calling Intellibank. How may I help you?

utterance: Yes, my name is Kevin Webster, and I would like to actually close an account and then transfer the remaining balance to another account I have with y'all.

utterance: OK sure, Mr. Webster. I can definitely help you out with that. just to let you know this call is being recorded on a secured line and for the record, my name is Casey Watkins and my agent number is eight two five seven one four.

utterance: OK.

utterance: for me to be able to access your account. can I please get the last digit of your social security number?

utterance: Seven two two seven.

utterance: OK perfect, and Mr. Webster what is your date of birth?

utterance: August thirty nineteen sixty-eight.

utterance: OK perfect. Thank you so much. And now I see OK so yeah, you do have multiple accounts with us. so I see that you have two different checking accounts and three savings accounts. which are which account were you wanting to close and transfer?

utterance: the the checking account that has the lowest amount.

utterance: That has the lowest amount. OK. OK. So In order to access that information let me get you to answer the security that we have on file. what was the model of your first car?

utterance: Yes.

utterance: OK.

utterance: It was a Nissan Pathfinder.

utterance: OK, Pathfinder. OK yes. OK, that I see the account now. All right so I see yeah, I see you've one checking account ending in oh oh seven four and you have one that's ending in nine six four one. it looks like the account that ends in oh oh seven four has an account balance of three hundred and four dollars and seven cents. and then the one ending in nine six four one has ten thousand and forty-two dollars in it. So, I'm assuming the one in oh oh seven four is the one you would like to close.

utterance: Yes. Yeah is that I what I forgot about it. Until recently I got a statement in the mail and two I I don't use it often. So you can go ahead and just close it.

utterance: OK sure. Well, I guess this is extra money that you forgot about.

utterance: There you go.

utterance: that's always a pleasant day. OK. So, we have OK. So oh oh seven four. All right so what I'm going to do is I can go ahead and transfer the money. over to the other account. However, in order to completely close the account, I will have to get you to to actually sign something to make sure that it is you. so we can. we we actually do have the ability now to do this electronically. if that would be easier for you, then you need to insinuate. You don't need to worry about coming into a branch.

utterance: OK great yeah. It'll be awesome to do it electronically.

utterance: OK. OK, so so yeah let me go ahead and execute the transfer of the money and just give me one moment.

utterance: OK. OK perfect. OK so I see now I've transferred that money to your account ending in nine six four one. And then that money should appear in there immediately since it was an account to account transfer within the same bank. So when you log into your account you should see that as of right now. I don't see your balance.

utterance: OK.

utterance: And then. Absolutely. And then your so what I need you to do is verify your email address that is on file.

utterance: Appreciate it.

utterance: mhm.

utterance: And then what I can do is send you this DocuSign information. to will be paper to say to close your account the one that ends in end in oh oh seven four.

utterance: OK.

utterance: so what is your email address?

utterance: Three the number three six zero.

utterance: mhm.

utterance: Leader L E A D E R. Dot Gmail dot at Gmail dot com.

utterance: OK, perfect. let me read that back to you. That's three six zero leader L E A D E R at Gmail dot com.

utterance: Yes.

utterance: OK, perfect. So what I'm going to do is I'm going to get this form all typed up in our DocuSign system and then I'll send this over to you. Expect to see this within about an hour in your email and so then whenever you get that filled out you can just go ahead and hit submit on the DocuSign and that will submit the document back to me and I can get your account closed. And then you will receive an email notification that confirming that your account has been officially closed.

utterance: Oh I appreciate you, thank you.

utterance: Yeah absolutely, is there anything else that I can help you with today?

utterance: Not at all. You've done you've done an amazing job.

utterance: Well perfect, I appreciate you for saying that. well, I hope you have a wonderful day and thank you for calling Intellibank.

utterance: Thank you.


utterance: Hello. Thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: Hello my name is Darryl Walker. I need some addresses of local branches. I need to make changes to my account.

utterance: Can you give me a list of near branches in my location?

utterance: Could you also tell me if they have any ATM machines inside or outside?

utterance: All right, sir. So you want to check your Intellibank account information in person? at a local branch? You want the nearest ones to you. And you would also like information on the ATM machines that are at those locations, am I correct?

utterance: Correct.

utterance: All right sir, just give me one moment. Mr. Walker in order to handle this information I'm gonna need your current location, please.

utterance: OK.

utterance: yes. My current location that I. It's I'm sorry about that. .

utterance: No problem, sir.

utterance: My address is thirty-three four zero, Pine Wood Drive North Chicago, Illinois. Are code six zero zero six four.

utterance: OK sir, that address was thirty-three forty Pine Wood Drive North Chicago, Illinois. At six zero zero six four?

utterance: Yes, correct.

utterance: All right sir. I will take just a moment to look up some local branches around that location.

utterance: All right.

utterance: All right sir, looks like I have about five locations I can give you that are closest to you. These are within a mile. The first three are less than half a mile.

utterance: All right.

utterance: OK but these last two about a mile away so still give you those for future reference. All right sir?

utterance: OK.

utterance: OK. This first location is at four ten Birch Pond Lane.

utterance: Four ten Birch Pond Lane.

utterance: Yes sir. That branch has an interior ATM machine.

utterance: OK.

utterance: The hours of operation for that branch are eight a.m. to five p.m.. Monday through Friday. And that ATM is accessible within that time frame.

utterance: All right. Got it.

utterance: OK. And this next location is at fourteen East Wall Avenue.

utterance: OK. East Wall Avenue?

utterance: Yes sir.

utterance: The hours of operation for this branch are from eight a.m. to five p.m. Monday through Friday And eight a.m. to two p.m. on Saturday.

utterance: And this one has a twenty-four hour accessible ATM machine located outside.

utterance: OK. Got that.

utterance: All right sir. This next location I have for you is at fourteen. Oops, sorry. I just gave you that.

utterance: OK. That's all right.

utterance: Sorry about that, sir.

utterance: All right.

utterance: OK. The next location I have is actually at seven oh five West Illinois Street.

utterance: OK.

utterance: In this location, the hours of operation are from seven a.m. to five p.m., Monday through Thursday. And eight a.m. to four p.m. on Friday.

utterance: All right.

utterance: It's also open on Saturday at eight a.m. to twelve p.m..

utterance: Eight a.m. to twelve p.m..

utterance: Yes sir. This one also has an exterior exterior ATM machine.

utterance: That you can access for twenty-four hours.

utterance: Oh OK. That's good to hear.

utterance: OK.

utterance: these next two locations are they're a mile out sir.

utterance: All right.

utterance: But they both have extended hours for them.

utterance: OK. I'll take those.

utterance: OK. First location is at ninety-nine oh three Luna Street.

utterance: Ninety-nine oh three Luna?

utterance: Yes sir. L U N A. And the hours of operation for that location are eight a.m. to eight p.m. Monday through Friday.

utterance: All right. And then.

utterance: OK.

utterance: And that one has an internal ATM.

utterance: But you can access that ATM till ten p.m. because it actually has an enclosed lobby.

utterance: Oh. All right.

utterance: OK. And this next location sir is at seventy-eight sixty Gray Avenue.

utterance: Seven eight sixty Gray Avenue?

utterance: Yes sir. G R A Y.

utterance: OK.

utterance: The hours of operation for this location are eight a.m. to seven p.m..

utterance: Monday through Thursday. And eight a.m. to eight p.m. on Friday.

utterance: OK.

utterance: This one is closed Saturday and Sunday but it has a external ATM for you to access twenty-four hours.

utterance: OK, got that.

utterance: OK sir. Is there anything else I can help you with?

utterance: no that about it.

utterance: All right, sir Thank you so much Mr. Walker for giving us a call today. Again my name was Leslie. I hope you enjoy the rest of your day.

utterance: You too. Thank y'all.

utterance: You too. Bye bye.