utterance: Hello, thanks for calling. My name is Salvador. I work for Intellibank. How may I be of assistance to you today?

utterance: Hi there. I need to know how much is in my account. Also, I need to find your closest bank.

utterance: Did you say your name was Salvador?

utterance: Oh yes Ma'am I did.

utterance: I love that name. I cherish that name. It's actually my son's name. That's so crazy. I never hear anybody with that name.

utterance: Oh. Well thank you, Ma'am. I like my name too.

utterance: Who named you?

utterance: Your mother or your father?

utterance: Oh. Well, I'm not sure Ma'am but I am pleased to hear that I'm in good company, what with being named along side your son whom we had mentioned. So, to start I can most certainly check your account balance. All I need are a few pieces of information.

utterance: OK. That's fine. What do you need?

utterance: OK. Let me just pull this up. OK perfect. Can I please have your full name and date of birth?

utterance: Sure. I am Anika Micklson. The last name is spelled M I C K L S O N.

utterance: And, my date of birth is one twenty-three eighty-two.

utterance: Wonderful. OK thanks for that. However, I'm not showing an account in this name. Are you sure you spelled it correctly?

utterance: How did I spell it?

utterance: Oh. I'm sorry. you just said your last name was spelled M I C K L S O N. It's not coming up in our system.

utterance: I spelled my own last name wrong. I'm sorry. I forgot the E. It's M I C K E L S O N. Sorry.

utterance: Oh. Hey, no worries.

utterance: OK great. It came up. so now Ms. Mickleson for your security question, just please tell me the name of the street that you grew up on.

utterance: That would be Beach road.

utterance: OK. Let me look that up. All right.

utterance: Got it. Thanks.

utterance: also, Ms. Mickleson, can you please verify you know to verify your identity just let me know the name of your first pet.

utterance: most certainly. His name was Gary. He was the most wonderful hermit crab.

utterance: Oh. Well that's cute.

utterance: so, Ms. Mickelson, what is the account number from which you'd like to perform this balance inquiry?

utterance: yeah hold on. Let me look that one up. I don't have that one memorized. Hold on for me.

utterance: Oh most certainly I can hold. Any time you're ready. Take your time.

utterance: Oh. OK I found it. All right so this is going to be my savings account.

utterance: And, the number is four four three two two two two four five five.

utterance: All right. Let me just quickly repeat that back for you Ms. Mickelson savings account number four four three two two two two four five five.

utterance: OK wonderful. Yes. All right just pulled it up for that savings account I am showing a balance right now of nine thousand nine hundred and ninety-four dollars even.

utterance: Oh yeah. Great. OK but listen, like I said I also need to know where the closest intel bank is to me. I need to make another deposit.

utterance: And, after that go buy cupcakes for my son's golf clinic.

utterance: Oh well that sounds great. just to correct you quickly it's Intellibank. And, I'd be glad to look that up for you. all I'll need is just your current address.

utterance: Oh. OK hold on a second. I'm on the road. Let me find out where I am.

utterance: OK. Most certainly. Again, I am glad to hold. Just let me know when you know where you are and I will let you know where our closest branch for Intellibank is located.

utterance: OK. I see an address here. I'm at forty-four fifty-five North Mistletoe Lane.

utterance: And, that's in Asheville, North Carolina. There's a brewery right here next to me.

utterance: OK wonderful. So I have two branches near you and one alternative.

utterance: But, what I'm going to do is suggest the closest branch. That's going to be at fifty-three ten south Yeah. Yeah. South Furman Street. Fifty yeah South Furman Street. It's right next door to you.

utterance: So, all you'll have to do is go right there and that'll be our closest branch.

utterance: Is there anything else I can help you with today?

utterance: No. That's it. I really appreciate it Salvador.

utterance: Well Thank you. Ms. Mickleson, have yourself a wonderful day. Bye bye.

utterance: Bye bye.


speaker_role: Agent

utterance: Thank you for calling Intelli Bank where we value our customers. This is Brenda how may I help you?

speaker_role: Customer

utterance: Yes, I need to update my address and find a new bank branch. I've moved.

utterance: OK let me help you with that. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: OK do prefer that I call you Jill or miss Baker?

utterance: You can call me Jill.

utterance: Alright, and can you tell me your account number Jill?

utterance: Yes so it's three four six zero two nine nine eight and social my is one seven eight nine zero two six seven nine.

utterance: OK thank you for all that information. Can I also get the your date of birth and the city you live in?

utterance: yeah, my date of birth is March second of nineteen eighty and I'm in Kansas City.

utterance: OK Jill it looks like your account has a security question. Could you also please tell me what city that you were born in?

utterance: Yes, so I was born in Taltson.

utterance: OK so just so I understand this you've moved and your needing to update your account information. Is that correct?

utterance: Yeah, actually and I need to find a bank close to me now.

utterance: OK let's update your account first. So what is your new address?

utterance: So my new address is two zero nine and it's Harold Avenue in Kansas City.

utterance: OK, two zero nine Harold Avenue in Kansas City and what is the ZIP code to your new house?

utterance: It's eight two seven nine zero.

utterance: OK. and do you have a new phone number you'd like to add to this account?

utterance: Yeah you can keep my cell phone number on there but my new home number is seven three six nine zero eight two seven eight six.

utterance: OK give me just a moment. Let me get all this updated for you OK. OK. Alright so I have that information updated and now you're wanting to find a branch close to you. Is that correct?

utterance: Yes, that's what I would like to do.

utterance: OK, so are you looking for a full-service branch or do you prefer extended hours?

utterance: what's extended hours?

utterance: OK so our branches have normal hours until five p.m. but some of our locations also have virtual teller options. that are available from five p.m. to seven p.m. after normal lobby hours.

utterance: I don't I don't think I need longer hours. Just the five p.m. should be fine.

utterance: OK let me see what we have that's closest to you. Give me just a moment OK. OK. Alright so I did find a full-service location and it looks like it's just about a mile from you. Do you have a pen and paper with you and I'll give you that address.

utterance: Yeah, I do. You can go ahead.

utterance: OK so it looks like that address from the one that's about a mile from you. It looks like it's two one eight Forester Drive. That's two one eight Forester F O R E S T E R Drive in Kansas City Missouri the ZIP code for that one is two seven three eight nine. are you familiar at all with that area?

utterance: Not really. What is it near? Do you know what it's near?

utterance: So it looks like it's near the Winter shopping district just off the I ten. Are you familiar at all with that area?

utterance: I know where the shopping district is. That's pretty close to me so does that location does it have a drive-through?

utterance: Yeah so all of our locations do have a drive-through. let me check real quick on here. Yeah, so it looks like that location has three drive-throughs. Three regular drive-throughs and then they also have to that are hooked up for the virtual teller option. So from that five p.m. to seven p.m. time frame time frame with the virtual teller this one does have that option available for you. I know you said you didn't need that but this one does have that.

utterance: OK, could you also give me a phone number for them too?

utterance: Yeah, let me look that up for you too? OK so it looks like the direct number for them is gonna be eight one nine nine zero nine six four seven three. That's eight one nine nine zero nine six four seven three or you also reach them by just calling our main one eight hundred number. That's one eight eight seven zero eight one six seven seven. So that's one eight eight seven zero eight one six seven seven and then whenever they ask you to you get the prompt where they ask you to choose your location your gonna choose branch number twenty-six. So you'll just type that two six into your keypad and then it should direct you to that specific branch.

utterance: OK so is everything updated on my account now and did you make this one location my home location?

utterance: so I have updated your address and your phone number on the account but I have not updated your bank your home bank location yet. So would you like me to add this as your home bank location the the address we just discussed in Forester?

utterance: Yes please if you can do that I'd appreciate it.

utterance: OK give me just a second. Let me get that updated for you. OK. So we're gonna mark that as your new home branch so you should start receiving correspondence from that one just just updates via email and sometimes you'll get some paper mail from them too. So I have everything changed over for you. Was there anything else I can do to help you today Jill?

utterance: No, I don't think so. I think that's everything.

utterance: Alright, Jill well thank you for choosing Intelli Bank. You have a great day OK.


utterance: Thank you for calling Intellibank, this is Vicky. How may I help you?

utterance: Hi my name is Nate. I'd like to do a money transfer and I'd also like to open a savings account.

utterance: OK Nate. I'd be happy to assist you today. So this money transfer will be going to another account, not into the savings account you'd like to open?

utterance: Exactly.

utterance: Alright. I can get you squared away squared away To start, let's retrieve your account. What is your full name, address, and date of birth?

utterance: Sure, my name's Nathan Emory. I live at one two eight Pinecone Court and my date of birth is September twenty-first nineteen ninety-nine.

utterance: Thank you for that. And please verify your account number for me.

utterance: My account number is zero zero one six three nine two two one seven.

utterance: Great. And then what's the name of your first pet?

utterance: Winky.

utterance: Alright, thank you. I see you have a balance of one hundred and thirty-eight dollars and ninety-two cents in this account?

utterance: Yeah, that sounds right.

utterance: Is this going to be a domestic or international transfer?

utterance: It's to my credit union across town, so.

utterance: That would be domestic.

utterance: Yeah, I thought so.

utterance: Alright. Please go ahead and provide me with the routing number of the account you'd like me to forward your funds to.

utterance: Where's the routing number?

utterance: Oh, sure. The first set of numbers on the bottom left of your checks, it should be nine numbers.

utterance: OK, yeah, OK. The routing number is nine eight two five four three six four four.

utterance: Nine eight two five four three six four four.

utterance: Yep.

utterance: Thank you, and what is the account number?

utterance: Seven four five six two eight nine nine one zero.

utterance: Seven four five six two eight nine nine one zero?

utterance: Yeah.

utterance: OK, thank you. How much did you want to transfer today?

utterance: let's move a hundred dollars.

utterance: OK. To confirm.

utterance: actually, let let's move fifty dollars. Is it too late?

utterance: Nope, not too late. Let me make that adjustment. One moment.

utterance: Alright. Now to confirm. Nathan Emory is authorizing a domestic wire transfer in the amount of fifty dollars from his Intellibank checking account. Number zero zero one six three nine two two one seven. We are sending these funds to another financial institution and the routing number is nine eight two five four three six four four. And the account number is seven four five six two eight nine nine one zero. Is this information correct?

utterance: That's right.

utterance: OK. I'll go ahead and process this request. It will be final within thirty minutes. Excuse me. You'll receive an email confirmation of this transfer when the funds have posted to the forwarded account. Is the email on file still correct? N Emory at Hotmail dot com?

utterance: Yep, that's right.

utterance: Alright, it'll be just a moment, and I'll have a transaction ID number for you to write down.

utterance: No hurry. So do you have any plans for this weekend?

utterance: nothing special. Laundry and household chores, you know. How about you?

utterance: I have tickets to the game. You like football?

utterance: No, not really. I just never really got into it. I have that transaction ID number for you, if you're ready.

utterance: Yeah, I'm ready.

utterance: Alright, that number is nine nine nine one two six five.

utterance: Nine nine nine one two six five. Got it.

utterance: Alright and your new balance is nine, no, eighty-eight dollars and ninety-two cents. And then you said you also wanted to open a new account with us.

utterance: Yes.

utterance: Will that be checking or savings?

utterance: It'll be a savings account.

utterance: OK Nate. This process will take me to a completely new screen and I won't have access to your personal information, so we will have to go through it all. To start please give me your full name and your address.

utterance: My name is Nathan Emory and my address is one two eight Pinecone Court.

utterance: And what is the city and state please?

utterance: Branson, Missouri, and the ZIP code is five nine four four zero.

utterance: Your phone number?

utterance: It's two two nine seven three zero one nine one nine. Also my email is Nathan Emory, I'm sorry, N Emory at Hotmail dot com. Just in case you need that, too.

utterance: Great. What's your date of birth, Nate?

utterance: And your complete social security number.

utterance: Eight one eight one two zero three eight two.

utterance: Thank you, and what is your driver's license number?

utterance: Sure, it's Z one zero three eight eight seven two one four.

utterance: Thank you. Now you may choose which security question you'd like to use to access your account. You could choose from What is your mother's name? What is the name of your first pet? Or what street did you grow up on?

utterance: let's do the name of my first pet, just like my checking account.

utterance: OK, and then again what was the name of your first pet?

utterance: Winky.

utterance: Oh yeah. Thank you. Alright. We have multiple types of checking accounts for you to choose from. We have free checking, for those who are under the age of twenty-five, or keep a minimum daily balance of five hundred. We also have an interest bearing checking account for those who keep a mil minimum daily balance of one thousand. This checking account has comes with an interest rate of three point three percent. And then we have a flex checking account that requires no minimum daily balance with a service fee of three ninety-nine a month.

utterance: OK, I'll take that free checking account.

utterance: Alright, it'll just be a moment while this processes. OK Nate, the routing number for your savings your new savings account is nine eight two five four three six five five. And the account number the account number is seven four five six two eight nine nine five five. Can you repeat those back to me?

utterance: Sure. The routing number is nine eight two five four three six five five and the account number is seven four five six two eight nine nine five five.

utterance: Great. And would you like to do a wire transfer to add funds to your new savings account today?

utterance: No, I'm just gonna deposit a check later today. I'll swing through the drive-thru.

utterance: Sounds good. Is there anything else I can help you with right now?

utterance: No, that's all I needed. Thank you.

utterance: great, no problem. Have a great day.

utterance: You too.

utterance: Bye bye .

utterance: Bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi, Rose. My name is Kim. How are you today?

utterance: I am doing fabulous. How are you?

utterance: I'm doing great. Been outside all day enjoying this beautiful fall weather.

utterance: Hopefully you didn't have to work all day.

utterance: I have.

utterance: Oh, no.

utterance: That's why I'm doing so fabulously.

utterance: Just kidding. My my workday is almost over so that's the fabulous.

utterance: Oh, well that's good. Thank goodness.

utterance: Yes. And also it is absolutely gorgeous outside. I mean it's night time now but it has been so beautiful today. It was only seventy and it's been a real welcome after a scorching summer.

utterance: Finally, fall is upon us and I am ready to embrace it with open arms.

utterance: Yes, I love the fall. Ugh, that's my favorite time of year. Well that's awesome.

utterance: Yes, ma'am.

utterance: well I need your help today please, Rose. I need to make a wire transfer to my friend's account please.

utterance: Sure. I can certainly help you with that. Do you have their account information as well?

utterance: yes, I do.

utterance: All right. So you're gonna make a transfer to your friend's account?

utterance: Right. From my my checking.

utterance: From your checking? OK.

utterance: All right.

utterance: So I just have to ask you a few questions so that I can get into your checking account.

utterance: Sure.

utterance: All right. So I know that you said your first name is Kim. That's just Kim, not Kimberly?

utterance: yes, just Kim.

utterance: All right and your last name, hon?

utterance: Is Johns. Thats' J O H N S.

utterance: Thank you. And your date of birth?

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much. And your security question. What street did you grow up on?

utterance: Broadway.

utterance: Thank you.

utterance: And the account number. Your checking account number.

utterance: my account number is one one two one zero zero zero five nine five. Sorry, I was having a moment there. I was like now I know I know this off the top of my head.

utterance: Oh, it's no worries.

utterance: and what is your street address?

utterance: my street address is well I am not sure if you all have. I moved about three weeks age so I think I updated it with you guys.

utterance: my current address is forty-nine Holland Drive.

utterance: And that's Philadelphia, PA one nine one zero one.

utterance: my previous address is three twenty-one Greenleaf Road. Still in Philadelphia PA but the ZIP was one nine one two seven.

utterance: OK. Awesome.

utterance: I think it's the second one. Let me. Hold on. I'm sorry. My screen just went black.

utterance: That's OK.

utterance: Yes, the second one is the one that we have.

utterance: Yes.

utterance: Yeah, if we can update that while I have you if that would be OK to my my new address.

utterance: Certainly, I can take care of that for you. Bear with me just one moment while I update it for you.

utterance: Thank you so much.

utterance: You're welcome.

utterance: All right. I've got that updated for you.

utterance: And now I need to know the dollar amount that we will be transferring.

utterance: I'd like to transfer five hundred dollars even please.

utterance: OK, five hundred even. And is this a domestic or international transaction.

utterance: It is domestic. it's through. my friend has an account through Chase bank so it's just to their checking account.

utterance: All right.

utterance: I will need that deposit number. I mean the, sorry, the deposit routing number and also the bank account number please.

utterance: sure. The routing number is zero five five zero nine five five seven five. And the account number is seven zero eight five six four six seven four four.

utterance: All right.

utterance: Thank you so much. And I am initiating this transaction right now.

utterance: bear with me just a few moments while I go ahead and put that through.

utterance: Oh, OK. Thank you.

utterance: You're welcome.

utterance: OK. I am sending you confirmation that this transaction has taken place.

utterance: I do see that it has been received to the friend that you were sending it to.

utterance: I did want to advise you of your balance in your account.

utterance: It is now five thousand five hundred dollars even with no change.

utterance: OK. Great.

utterance: And I just sent you a email letting you know it's a receipt for the transaction.

utterance: The wire transfer. I'm sorry.

utterance: OK. Thank you.

utterance: No, that's OK. I did see the information. Or excuse me, the email notification come across the top of my phone.

utterance: while I have you, I'd also like to close my savings account.

utterance: OK.

utterance: I am going to have to use that money and I will have less than the minimum balance. and I don't wanna be charged. So until I can kinda build that money back up again I I wanna close the savings account and put the balance into my checking as well.

utterance: You got it. All right. Can you provide me with your savings account number please?

utterance: Sure. It's one one two one zero zero zero five nine four.

utterance: Thank you. It looks like you have sixty-two dollars and seventy cents in this account.

utterance: And I'll go ahead and transfer that over to your checking right now.

utterance: OK. Perfect. Thank you so much.

utterance: You're very welcome.

utterance: And while I'm transferring I know you just said the reason for your closure but I just wanna confirm it.

utterance: You're just closing this account because it will be less than the than the necessary balance?

utterance: Right, exactly. The less than the minimum balance so I don't want to be charged the fees for having less than the.

utterance: OK.

utterance: Right.

utterance: OK.

utterance: Yeah.

utterance: All right. OK. I have put that deposit into your account now. and I'm gonna go ahead and close out your savings account.

utterance: And I am sending you a confirmation of that closure. Getting a lot of emails from me today.

utterance: OK. I have the email. Thank you so much for your help. I really appreciate it.

utterance: You are so very welcome. And is there anything else that I can help you with today?

utterance: no. That's everything. Thanks again.

utterance: All right. You are very welcome, Kim.

utterance: Thank you for being a part of our Intellibank family. And I hope you have a wonderful rest of your evening.

utterance: Thanks. You too.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Good afternoon. It's a great day at Intellibank. This is Cindy. Who do I have the pleasure of speaking with?

utterance: yes, my name is John Meadows. And I'm currently a customer and I'd like to I recently moved. And I'd like to check on the nearest branch.

utterance: Certainly, Mr. Meadows. why don't you give me your current address, and I can find the nearest branch for you.

utterance: OK. I'm My new address is seven. And. And if you could update my.

utterance: OK. Let's. Let's get into your account first so that we can make sure that we have the most recent address.

utterance: Great.

utterance: Yep.

utterance: Can you spell your last name, please?

utterance: Yes. Meadows. John Meadows. M E A D O W S. And my email is John Meadows at Gmail dot com.

utterance: Thank you, Mr. Meadows. And can you please confirm.

utterance: I. Wait, excuse me. I just made a mistake. My email is J D Meadows. J D M E A D O W S at Gmail dot com.

utterance: Wonderful, thank you so much. Can you please confirm your birthday and the last four of your social?

utterance: Yes. January fifteenth, nineteen sixty-five. And my social security is. I gotta do the whole number and then break out the last four. That's six three five five.

utterance: OK, great. And how about your driver's license number?

utterance: My Arizona drivers license is D L And my drivers license is A Z One two six eight two nine. Now that I'm. I'm reading and it's a little blurry. It's. It's. It's eight, not nine. It's A Z one two six eight two eight.

utterance: OK, wonderful. All right, I'm in. Give me one moment. OK, we have your current address in Tallahassee. Is that correct?

utterance: I'm in in Phoenix. Arizona, now.

utterance: OK, give me one moment. OK, what's your street address?

utterance: Seven five three Dogwood Road. R O A D. In Phoenix, Arizona. Eight five oh oh three.

utterance: And is Dogwood one word, or two words?

utterance: One. One word. Dogwood. D O G W O O D. Dogwood Road.

utterance: Thank you. And can you just confirm that ZIP code one more time?

utterance: Eight five oh oh three.

utterance: OK, I've got it. All right. We've got you all. And does this address apply to both accounts?

utterance: Yes. This is. This is my new address, and I'd like to get the closest branch. to where I physically live.

utterance: OK, wonderful. Just one moment, Mr. Meadows. Give me a minute, and I'll find the nearest branch for you.

utterance: OK dokey.

utterance: OK, here we are. It looks like the nearest branch is. Are. Are you ready? Do you have a pen?

utterance: Yes, yes I do. Thank you.

utterance: It's ten forty Bay Road, in Phoenix. The ZIP is the same. Eight five zero zero three. And it's at Walnut Street.

utterance: Great. is there. Is there another close by one? This way I can maybe have a choice.

utterance: Sure, hold on one moment. Yeah, the nearest one is five miles away, also on Bay on Bay Road, at Chestnut Street. It's Twenty-one fifty, Bay Road.

utterance: Twenty.

utterance: Twenty-one fifty Bay Road.

utterance: Yeah, no. Both. Those are the two closest ones from your home. And both both branches have the same hours. So Monday through Thursday they're open eight to four. Friday eight to six. Saturday nine to twelve. And they are closed on Sunday.

utterance: OK, great. the You know, I'd like to set up an online banking option, also. This way, in case I can't go to the branch, or. Or meet one of those hours.

utterance: Certainly. So if you go to our home page, which is Intellibank dot com. That's I N T E L L I bank dot com. at their home page, you'll see a big green button that says register for online banking. Click that. Type in your personal information that it will ask you. And within twenty-four hours, you'll then have access to your online account. So the next time you come to visit, you'll click log in. And then you'll be able to see your balances. You can change. You can transfer money from one account to another. You can apply for a loan. And you can also see where all of the ATMs and branches are.

utterance: Oh, that sounds terrific. That sounds pretty simple.

utterance: Could you do one and a last thing for me, please. the balance in my checking account?

utterance: Certainly.

utterance: Yes, absolutely. do you have the account number?

utterance: yes. three seven two, eight two nine.

utterance: OK. All right. It looks like you have five thousand, seven hundred ninety-two dollars and twelve cents in your checking account.

utterance: Perfecto. OK, I think you've answered all my questions.

utterance: OK, is there anything else I can help you with?

utterance: No, I. You. You've done a great job. I really appreciate it.

utterance: Great. Well, thank you, Mr. Meadows. We really appreciate you as a customer. And enjoy your day.

utterance: OK dokey. Thank you.


utterance: Good afternoon. This is Brooke from Intellibank. How many I help you?

utterance: Hi, I need to do a wire transfer.

utterance: OK. Can I please get your first and last name?

utterance: Peter Weingart.

utterance: Could you please spell your first name, sir?

utterance: My first name is Peter. P E T E R.

utterance: And your last name sir again?

utterance: Is Weingart, W E I N G A R T.

utterance: Thank you, Ms. Weingart. I hope I pronounce it correct. Excuse me. You said that you wanted to make a wire transfer? Is that is that correct?

utterance: Yes.

utterance: That is correct.

utterance: OK. can I please, can you please verify your account number?

utterance: my account number is two nine one, two three one one.

utterance: OK. So that is a two nine one, two three one one?

utterance: Correct.

utterance: OK. Could you please verify your address?

utterance: it's PO Box four five nine eight seven, Reno Nevada, nine one one zero one.

utterance: OK. So that is to make sure I got it right, a PO Box five four nine eight seven at Reno as a R E N O, Nevada, nine one one zero one?

utterance: Correct.

utterance: OK.

utterance: is that going to be your checking account, sir?

utterance: Yes, it is.

utterance: OK. What amount would you like to transfer?

utterance: I need to transfer nine thousand dollars.

utterance: Nine thousand dollars. OK.

utterance: Or wired.

utterance: Sorry, it's a wire.

utterance: OK.

utterance: Nine thousand.

utterance: Dollars.

utterance: All right. Nine thousand dollars. And is this going to be a domestic or international wire?

utterance: International wire transfer.

utterance: OK. I am going to need the routing number for the account, sir.

utterance: the routing number is two three one, four five five, one two two.

utterance: Two three one, four five five. One two two?

utterance: Four five five

utterance: Yes.

utterance: And could you please verify it into what country that it's being it's gonna go?

utterance: that is being transferred to Hong Kong.

utterance: To Hong Kong, OK. and could you please give me the account number for this account?

utterance: the account number is nine one zero, two one three five seven.

utterance: OK. So to confirm, that is a nine one zero two one three five seven?

utterance: Yes, correct.

utterance: OK. there are going to be some wire fees. Is that OK with you sir?

utterance: Are the fees?

utterance: So from up to ten thousand US dollars, the fees are fifty US dollars for the transfer to Hong Kong.

utterance: OK.

utterance: so was that is that OK sir?

utterance: No, that is OK.

utterance: Would you like me to take that out of this account?

utterance: yes, please.

utterance: So then after the wire fee the amount that will be going to your new account in Hong Kong, it will be eight thousand nine hundred and fifty US dollars.

utterance: No, I need nine

utterance: Thousand to go to that account.

utterance: OK. But you only have nine thousand in the account sir. How would you like to take care of the other fifty dollars?

utterance: Do I have any money in my savings account?

utterance: yes you do.

utterance: OK, can we transfer money from my savings account to my checking then?

utterance: Or can you

utterance: Yes.

utterance: Just pull the fees directly out of my savings account?

utterance: I can pull the fees from your saving account sir, yes.

utterance: OK.

utterance: could you please confirm the account number on the saving account?

utterance: It is two one I'm sorry. It's two nine one two three, one two.

utterance: So it's a two nine one two, three one two?

utterance: Correct.

utterance: OK. So I will be taking from your checking account from I'm sorry. From your saving account, the wire fee of fifty dollars and you will be receiving in your new account in Hong Kong nine thousand US dollars.

utterance: OK.

utterance: just hold on a second. Can I put you on hold for just a minute while I take care of that? Thank you.

utterance: Sure.

utterance: All right sir. So that is.

utterance: And can I

utterance: Can I close my savings account and transfer the remaining balance from my savings account into my checking account?

utterance: yes, sir. Just before we do the next thing, just would like to let you know that you will see your nine thousand US dollar in the bank in Hong Kong within twenty-four hours.

utterance: OK.

utterance: OK. OK. So could you please, just to verify the last four digits of your saving account that we're gonna be closing?

utterance: that's the that's the two three one two account.

utterance: The two three one two account. OK. So the remaining balance is four thousand dollars.

utterance: OK.

utterance: And we will be putting it into your checking account?

utterance: Yes, please.

utterance: Ending on, please verify the last four digits.

utterance: Two three

utterance: One two.

utterance: Two three, one two. OK. Hold on a second. Thank you, sir. How are you doing today sir?

utterance: Oh, I'm doing all right. How are you doing today?

utterance: I am doing pretty good.

utterance: Where are you located?

utterance: I'm located in Kentucky.

utterance: Kentucky, whereabouts in Kentucky?

utterance: Fort Wright, Kentucky.

utterance: Where?

utterance: Four Wright.

utterance: Fort Wright?

utterance: yes, sir.

utterance: Never heard of Fort Wright, Kentucky. Haven't been to Kentucky. Only thing I know about Kentucky is the whiskey and Kentucky Derby.

utterance: Well, it's so good. it's very close to Cincinnati on the other side of the bridge.

utterance: Got it.

utterance: OK. I am almost done sir. while I'm working on this, is there gonna be anything else that I I can help you with?

utterance: No, I think that's probably it.

utterance: OK. All right. So I have transferred the four thousand dollars from your saving account, and it's closed and the amount is transferred into your checking account.

utterance: OK. Thank you very much.

utterance: All right. Well, if there's anything else, thank you for being our client to Intellibank. And we wish you a pleasant day.

utterance: All right.

utterance: Thank you. Good bye.

utterance: All right. Bye.


utterance: Hi, I was just calling to ask a question about my bank account. I received this notice in the mail that there had been a a change that I wasn't expecting.

utterance: Oh, OK. Yeah could you go ahead and just give me your first and last name as well as your the account number associated with the notice?

utterance: Yeah. My name is Laura Ziragosa. and then just give me a moment while I get the number for my account.

utterance: OK and that's Zaragosa with a with a Z?

utterance: Yes.

utterance: OK, perfect. And Laura as in L A U R A?

utterance: Yep.

utterance: Perfect. OK. Yeah I'll be ready for that card number when you're ready. OK. Yep, yep, definitely.

utterance: So then I just read you my card number?

utterance: All right. so yeah I'm just gonna go ahead. Is that cool?

utterance: Yes.

utterance: OK so I have three three one two.

utterance: OK.

utterance: Five six seven two.

utterance: OK.

utterance: Zero zero four one.

utterance: Mhm.

utterance: Two three four two.

utterance: OK, perfect. So I'm pulling up the account here and currently your balance is sitting at a balance of five hundred and seventy-six thousand eight hundred and ninety-two dollars.

utterance: Oh wow, I wasn't expecting that at all.

utterance: Oh, you weren't? Oh, well that's probably what the notice was for.

utterance: OK.

utterance: I'm seeing some recent HA , some recent ACH deposits going into your account in pretty big increments. Usually you know we, we're not gonna necessarily flag it in a negative way but we are gonna obviously notify any and all of our customers when there are pretty significant changes to their accounts. the deposit looks like it came from multiple merchants, a couple of personal deposits as well as, yes some ACHs coming directly from your Payoneer account. So do you are you an independent contractor? Do you do any work that you would obviously be getting paid kind of independently for?

utterance: yeah so I'm actually a therapist and get a couple clients everyday each week so that keeps me really busy even on the weekend sometimes. And we just started our own office with that so I'm pretty sure that's where it all came from.

utterance: Oh yeah so probably because that, all that information is set up with your office it looks like the office is is doing extremely well so I'm glad to glad to hear that and yeah that's always a pleasant surprise, you know. Usually we get a lot of calls of people disputing charges or checking in about other things but it looks like yeah, it looks like this is a good call in that sense so I'm glad I could help you out with that Mrs. Zaragosa. Is there anything else, any other accounts that you would like to check? or anything else that I could possibly help you with today?

utterance: Mm.

utterance: Well if that's the case can you possibly give me more information on the on opening a savings account with the bank?

utterance: Yeah, definitely. So all of our savings accounts are just standard. it doesn't cost any money to open them and it usually just cost the same amount to keep the account open as long as there's at least like five bucks in there. It doesn't necessarily cost an extreme you know amount. There's not an annual fee or anything like that so. Just as long as there's five bucks in it to keep it active that's not five dollars that we actually let you withdraw or take out but, you know, obviously it seems like that wouldn't be that much of a problem for you if you wanted to open up a savings account with us. So, yeah I could definitely help you with that. Could I just use the same personal information that you have on file with us and just open it up in your name or would it be a joint account?

utterance: Mhm.

utterance: no just under my name would work. I think it's just a smart idea to separate the money in the checkings account and put some in the savings account.

utterance: Yes that is that is always very smart, very smart. OK, well I will go ahead and get that set up for you. You should get a notice in ebye bye, in your email and you'll also get a notice in the mail directly when your account information has been finalized but we'll go ahead and get that set up for you right now so I'm just gonna go ahead and put in basically just that you want a savings account open, open it up in your name and then would you just like to put just five dollars from the checking account into the savings account or would you like to put more than that? I'm sorry I've just never had a call like this. It's a little different for me usually.

utterance: I think.

utterance: Right.

utterance: Cuz obviously I I wanna respect what we just talked about, right, Miss Zaragosa but at the same time it also just does only cost five dollars to open up a savings account so I just wanna double check with you.

utterance: no, that'd be perfect to open today and I'd like to put half of what's in the checking in the savings account.

utterance: OK, sounds good. So that would be just around two hundred and fifty thousand eight hundred and twenty dollars and twenty-four cents.

utterance: Yep, that sounds great.

utterance: That sounds good? OK, so I've got the account set up right now and it's in your name. Everything's good there. And we'll just get the money put in there. One second let me just finalize this.

utterance: Mhm.

utterance: And yep, it's all good. OK it's open so with that being said Miss Zaragosa you can contact us any time if you have any questions moving forward with the savings account. If you ever want to deposit money, take out money, move money around from account to account you can do that directly through your app obviously free if charge on your own. If you ever need some help with it or wanna come talk to us again feel free to give us a call back. That savings account is set up for you. and then, yeah, just wishing you the best of luck this year. With everything going on with the pandemic and I hope that your business continues to run how it's been running and yeah just know that we always over here at Intellibank we always have our customer's back far as looking out for them so that's that's really the only reason that you got a notice was cause there was quote account activity but, you know, account activity as we I guess learned today, Ms. Zaragosa, isn't always negative. So I hope you have a wonderful rest of your day. Is there anything else that that I can help you with?

utterance: No. Thank you. Thank you so much for the help today. I didn't get your name.

utterance: Oh, yes. My name is Josiah, Josiah Carpenter. You can reach me back at this number with the extension three seven two. so, yeah, if you ever wanna give me a call directly, also come see us in our branch we're located over in the West Hollywood area. I'm sure you live close by.

utterance: Yep. Yep, very close but OK just wanna thank you again Josiah.

utterance: Of course. No problem. Well you have a wonderful rest of your day Ms. Zaragosa.

utterance: OK, you too.

utterance: Yep.


utterance: Thank you for calling Intellibank. My name is Maxine. How may I assist you today?

utterance: Yes I am calling to get help closing my account and making a wire transfer.

utterance: I'd be happy to assist you with that issue. First I need some information.

utterance: I have been in such a rush just getting back from our family vacations at the beach.

utterance: That sounds like fun.

utterance: Oh yes. We had a the best time even though we all suffer from too much fun.

utterance: I can certainly understand. May I have your first and last name?

utterance: Mary Smith.

utterance: Date of birth?

utterance: Four twenty-six nineteen seventy.

utterance: Last four digits of your social security number?

utterance: Eight five two nine.

utterance: And the security question, your mother's maiden name?

utterance: Jean. oh. My my mother's maiden name is James.

utterance: And the account number to close?

utterance: Nine one nine six five two.

utterance: And reason for closure?

utterance: relocating.

utterance: And what deposit account type is it?

utterance: Checking.

utterance: What is your deposit routing number?

utterance: Two three five seven seven nine six three.

utterance: Deposit account number?

utterance: One eight five two one three.

utterance: And your email address?

utterance: Excuse me, I am not sure which is on file my new address.

utterance: Your email address.

utterance: Let me Mary Smith at mail dot com.

utterance: Excuse me, I am not sure which one is on is on file. My new address two zero two two Alice Street or my old one three two one Green Road.

utterance: Let me check, Miss Smith. Yes. Here it is. Twenty twenty-two Alice Street. And I just need to confirm your information back to you as you have given it to me. Your first and last name is Mary Smith. Date of birth four twenty-six nineteen seventy. Last four digits of your social security number eight five two nine. The security question was your mother's maiden name, James. Account number to close nine one nine six five two. Reason for closure relocating. Deposit account type is checking. Deposit routing number two three five seven seven nine six three. Deposit account number one eight five two one three. And the email address is Mary Smith at mail dot com. With your address at twenty twenty-two Alice Street. Your current balance is six thousand nine hundred and eighty-seven dollars.

utterance: Sounds about right.

utterance: Now let's address and get that wire transfer started, Miss Smith. Because I have to access a different system, I need to ask your information again. I do apologize for the inconvenience.

utterance: That's fine.

utterance: First and last name?

utterance: Mary Smith.

utterance: Date of birth?

utterance: Four twenty-six nineteen seventy.

utterance: Driver's license or ID number?

utterance: E W two one oh five W.

utterance: And your mother's maiden name?

utterance: Mother's maiden name is James.

utterance: And the withdrawal bank account number?

utterance: Six nine eight seven four five.

utterance: And the dollar amount?

utterance: Two thousand five hundred.

utterance: And the transfer type. Is it USA or international transfer?

utterance: USA.

utterance: The deposit routing number?

utterance: Nine six five two three three five two zero.

utterance: Deposit bank account number?

utterance: Nine six five two one zero.

utterance: OK. I need to read back and confirm your information for security purposes.

utterance: Sure.

utterance: Our first and last name Mary Smith, date of birth four twenty-six nineteen seventy. Driver's license number is E as in Edward W as in Walter two one zero five W as in Walter. Security question mother's maiden name James. Withdraw bank account number six nine eight seven four five. Dollar amount twenty-five hundred. Transfer type was USA. Deposit routing number nine six five two three three five two zero. Deposit bank account number nine six five two one zero.

utterance: Yes, that's all correct. Will there be a fee for this wire transfer?

utterance: All US transactions will retain a fee of two ninety-nine in all fifty states while international transactions are eight ninety-nine per transaction. If funds cannot be accepted it will return to your account within thirty days. One moment while I submit and process your wire transfer.

utterance: Thank you.

utterance: Your wire transfer has been completed and will be available to the recipient within three business days from today.

utterance: Thank you very much.

utterance: Would you like further information about online banking in order to transfer funds more conveniently in the future?

utterance: Not today.

utterance: Is there anything else I can assist you with today?

utterance: Thank you for calling Intellibank and have a nice day.

utterance: Thank you Maxine for all your help today.


utterance: Hello. This is Angela. What would you like assistance with?

utterance: I would like to report a stolen card. A man snatched my purse out of my hand and managed to find my credit card. Then he ran off with it.

utterance: I'm so sorry that that happened to you. I'll do my best to help you. What is your first and last name?

utterance: My first name is Carolina and my last name is Garcia.

utterance: What is your date of birth?

utterance: My date of birth is February nineteen nineteen ninety-five.

utterance: Wonderful thank you. What is the last four digits of your social security number?

utterance: It is nine five zero six.

utterance: OK. I have to ask you a security question. This will be done in order to verify your identity. What is the nickname people call you?

utterance: The answer for that is Carol with the C being capitalized.

utterance: It's the correct answer.

utterance: Do you need more information? How much longer will the process take to report my stolen card? I'm still feeling very nervous so I apologize.

utterance: I understand. No worries. I would be pretty scared and stressed out too if someone stole my card. Yes I still need more information order to properly help you. This process will take a few more minutes.

utterance: OK. Thank you for your patient.

utterance: Of course. What is your credit card number?

utterance: My credit card number is five four zero nine six five eight seven three four six two five seven three three.

utterance: What is the date for when your credit card was stolen?

utterance: It happened today October the twelfth just a few minutes ago.

utterance: What is the name of the business where you last used the credit card?

utterance: I don't remember. I believe it was a retro fashion store in Las Vegas Nevada.

utterance: OK. This report is complete. Thank you for alerting Intellibank as soon as you could. This should be resolved within two to three business days.

utterance: I cannot believe it. So many bad things keep happening to me. I lost my job. My dog isn't eating properly. And I have to pay my bill within one day.

utterance: I'm so sorry Carolina. I hope things will get better for you.

utterance: Thank you Angela. That means a lot to me.

utterance: At the moment no. But I do have some other questions.

utterance: That's fine. What are the questions?

utterance: How long does it take to get a new credit card delivered to your to you via in?

utterance: Do you mean by mail instead?

utterance: Yes.

utterance: OK. It should take about seven to nine business days for a new credit card to be delivered to the address we have on file for you.

utterance: Oh that is such a long time. I guess I cannot do much about it.

utterance: Sorry. I understand the need to have a credit card now. Unfortunately it will take a little longer than you would like. Is there anything else I can help you with?

utterance: No. I'm fine. Thank you for your help with the stolen card report.

utterance: Have a nice day Carolina.

utterance: Thank you Angela.

utterance: Oh by the way. I can talk to you about like how much it would be in order to get a new card within a faster process. So let me explain to you how that goes. When it comes to applying for a credit card we do charge a small maybe fifteen dollars to twenty dollars if you want to receive the card faster. And in regards to it being stolen you do get like you would get it at a lesser rate in terms of how much you would be charged for the card. Because normally you would have to pay maybe or actually sixty dollars for a new card. But since it's stolen it's discounted. Would you like to receive a new card by taking advantage of the faster option?

utterance: Yes I would like it.

utterance: I see. OK. Would you like to do this now or another time?

utterance: another time.

utterance: Oh can you say that again?

utterance: Another time.

utterance: OK. I understand. Well have a nice day Carolina OK?

utterance: OK. Have a nice day.


utterance: Hello. Thank you for calling Intellibank. My name is Leslie. How can I help you today?

utterance: yes. I would like to close my account and transfer the remaining funds into a different account please.

utterance: OK sir. I can certainly help you with that today but before I can complete this transaction I need to ask you a few questions so that I can verify your account information.

utterance: OK.

utterance: OK sir. firstly I would need your full name and date of birth.

utterance: Yes. My name is Dale Walker and my date of birth is tenth of the first one nine seven four.

utterance: OK sir. Your name is Dale Walker and you gave your date of birth as ten thirty-one ninety seventy-four.

utterance: Yes ma'am. That's it.

utterance: OK sir, thank you so much

utterance: And for authentication purposes I would need your driver's license number on file.

utterance: yes. My driving licence number is six one nine five two four nine six nine.

utterance: OK sir. To verify that number was six one nine five two four nine six nine.

utterance: five two four nine six nine. Yes.

utterance: OK sir and for account security purposes could I get your mother's maiden name please?

utterance: yes. My mother maiden name is Wilson.

utterance: OK sir. I have all that information and you said you wanna close an account and transfer those funds to a new account.

utterance: Yes.

utterance: Yes ma'am.

utterance: OK sir. is this account going to be a checking or savings account with us?

utterance: checking.

utterance: All right. sir, could I get that checking account number please?

utterance: yes. That checking account number is four five three nine six eight five four. Oh. I am sorry. I've given you the wrong account number. let me correct myself please.

utterance: OK sir.

utterance: that that checking account number is five one four three three six seven zero seven zero.

utterance: Go right ahead.

utterance: All right sir. To verify, that account number is five one four three three six seven zero seven zero?

utterance: yes. That is it.

utterance: OK sir. Could you tell me the reason you are wanting to close this account?

utterance: I am no longer in need of this account, that's all.

utterance: OK sir. So you no longer want this account. You don't need it.

utterance: Corr~

utterance: Correct.

utterance: OK. Give me just one moment while I look up your account information sir.

utterance: yes, OK.

utterance: All right sir. I've looked at your account and your current balance on that account is one thousand three hundred and fifty-six dollars.

utterance: OK.

utterance: so that is the amount we're going to transfer to your new account.

utterance: All right, sounds good.

utterance: OK sir. Could you give me the the deposit account type. Checking or savings?

utterance: this checking as well and that.

utterance: OK sir. So could you give me the routing number for that checking account please?

utterance: Yes. That routing number is two four one eight eight two one six zero.

utterance: All right. To verify, the routing number is two four one eight eight two one six zero?

utterance: Yes, correct.

utterance: OK sir. Could you give me the the deposit account checking number please?

utterance: yes. That number is four nine three zero two eight four nine six one.

utterance: OK sir. To verify, that number was four nine three zero two eight four nine six one.

utterance: Yes, ma'am.

utterance: OK sir just give me one moment while I handle this transfer.

utterance: All right.

utterance: All right sir. This transfer has been completed. it should be immediate transfer since this is internal account information. we have transferred one thousand three hundred and fifty-six dollars from your old account. Five one four three three six seventy seventy. to your new account four nine three zero two eight four nine six one.

utterance: OK.

utterance: OK.

utterance: Yes.

utterance: All right, thank you for that.

utterance: All right, sir. Is there anything else I can help you with today?

utterance: A matter of fact there is. I would like to update my email address information please.

utterance: OK sir. I certainly can help you with that as well.

utterance: All right.

utterance: OK Sarah. First and last name Dale Walker. K All right sir. What is that information you said you wanted to update your email.

utterance: yes ma'am. My email address information.

utterance: OK sir. For verification purposes I would need your credit card number on file sir.

utterance: Credit card number on file is four five three nine six eight five four eight eight two three three six two eight.

utterance: OK sir. To reiterate, that number is four five three nine six eight five eight eight two three three six two eight.

utterance: Yes correct.

utterance: All right

utterance: All right sir, that account information is verified. So could you give me the email address you want to add or adjust on this account sir.

utterance: yes. D C Walker capital C capital W at dayrep dot com.

utterance: All right sir. You gave this email is Dale with a capital D C capital Walker with a capital W at dayrep dot com.

utterance: Yes ma'am. That's it.

utterance: All right sir. Give me just one moment while I go ahead update that information for you.

utterance: All right.

utterance: OK sir. It looks like I've completed all the transaction information of your request. Is there anything else you need help with sir?

utterance: no that's it.

utterance: OK. Thank you so much Mr Walker for your time and patience. Again my name is Leslie. I hope you enjoy the rest of your day.

utterance: Thank you.

utterance: Thank you. Bye bye.


utterance: Hello, it's a great day at Intellibank. How may I help you today?

utterance: Hello, this is Rod Curtaine and I would like some information on my account balance.

utterance: Sure, no problem. I'll be happy to handle that for you. can you give me your first and last name please?

utterance: It's Rodney and Curtaine C U R T A I N E.

utterance: Thank you very much.

utterance: Yeah, I was.

utterance: I was down at Advance Auto and I had to get an auto part, and it was. It kept declining my card, and I knew I had around three thousand something dollars in there, so I just need to need to see what's going on, make sure everything's OK.

utterance: Yes sir, and can I also have your date of birth?

utterance: It's four five nineteen eighty-one.

utterance: OK, thank you very much.

utterance: No problem.

utterance: And can I have a credit card number to verify your identity?

utterance: Like my debit card?

utterance: Yes please.

utterance: OK.

utterance: It's four five one six eight five nine one two five six four hold on that's the wrong one. Hold on, hold on. No that's the right one. Four five one six eight five nine one two five six four seven one five eight.

utterance: OK, thank you very much sir and can you verify your security question? what's the name of your first pet?

utterance: Butch. B U T C H.

utterance: Thank you very much for that sir. And type of bank account were you looking to check?

utterance: It'll be coming out of my checking account.

utterance: OK, yes sir. Thank you. And can you provide me with the account number?

utterance: of the checking account?

utterance: Yes.

utterance: Nine oh two two six three two.

utterance: Thank you very much for that. and I would like to tell you today that the balance of your account is three thousand one hundred and eighty-seven dollars and seventy-eight cents as of nine twenty-eight twenty-one.

utterance: OK thank you, that's what I have in my ledger. Maybe the the thing down there at the Advance Auto wasn't working right. So I knew there was money in there. Their their stuff's probably messed up.

utterance: Yes sir well you if you continue to have any kind of issues you know you can call us back anytime and we'll be glad to help.

utterance: You guys have been great. One of the best I've ever had.

utterance: Thank you so much for that sir. is there any other accounts that you'd like to check?

utterance: Well, I don't have a checking but I been I been talking about getting a savings account. So, I'll come in this week and and talk to one of your bankers and and get that set up cuz I I need to do that. I've been wanting to for a long time, so I need to take care of that.

utterance: Yes sir and thank you so much for calling today. Is there anything else that I can help you with?

utterance: I think that's about it.

utterance: OK well if you would like to check in your bank account more often and get your total, you can do the online banking. Have you been set up for that?

utterance: No, I have not either but I I'll do that and I'll do that when I get when I get when I get to come in this week.

utterance: OK, well what you can do is go to WWW dot Intellibank dot com and put in all of the information that's needed from you and put a new security code and a new password and that should clear you to check your account balance any time that you need.

utterance: OK yeah, I'll get on that. I just been been goofing goofing off. do you all do auto loans by chance?

utterance: Yes we do sir. We do offer auto loans.

utterance: Cuz my my car's getting old. That's why I'm down at the store all the time getting auto parts coz it's just getting to be a a train wreck and I need to get a new vehicle, so. and I have I'm pretty sure I have good credit and I'm really considering getting an auto loan through you guys. You guys have been real good to me over the years. And you know thanks a lot. Now what just bring all my information in? Like I give you just all my my credit card and my credit check and all that stuff? Or your guys do that?

utterance: Yes, sir.

utterance: Yes.

utterance: Yes sir, when you're ready to do this just give us a call back and we will set you up with Sheila. She's our auto loan officer. And she will be more than happy to explain all the information about the auto loans and the percentage rates and everything that goes along with that. we'll be here to help you with anything else that you might need.

utterance: OK.

utterance: And can I verify your address real quick?

utterance: Yeah, I almost forgot, it's four twenty-two Foxtrot Lane Charlottesville West Virginia. Two zero one two seven.

utterance: OK and your birth date.

utterance: it's four five nineteen eighty-one.

utterance: Thank you so much for that sir. And I'm so glad that you called in today and did we handle all of your problems and issues correctly and satisfactory?

utterance: You all.

utterance: You all have always been wonderful and I thank you much. Stay safe out there. Careful about the COVID. Be careful.

utterance: Thank you, sir. It. A pleasure helping you.

utterance: All right.

utterance: Thank you so much.

utterance: All right, bye bye.

utterance: All right,

utterance: Bye bye.


utterance: Thank you for calling Intellibank. What can I do for you today?

utterance: Hello, how's your day going?

utterance: It's going well thank you. I hope yours is too.

utterance: mine sure is.

utterance: Great. so how could I help you today?

utterance: I know there's a charge on my travel card but I'm not sure where where it came from? And I don't want it I don't want it there.

utterance: Oh I see. So you noticed an unknown charge on your traveler's card. It sounds like you're looking to dispute a transaction. Is that right?

utterance: You are correct. Can you help me?

utterance: Sure. Let me pull up your account so I can check that charge. May I have your account number?

utterance: hold on a second, I need to grab my checkbook.

utterance: OK. Are you ready?

utterance: Yes.

utterance: It's two one two three four five.

utterance: Thank you. before we continue I need to verify some information for the security of your account. May I have your full name?

utterance: James Forest.

utterance: Date of birth.

utterance: March first nineteen eighty-one.

utterance: And for your your security question. What is the name of your first pet?

utterance: Sulieman.

utterance: Thank you. Can you tell me the date and the dollar amount of the transaction you're looking to dispute?

utterance: I'll see here. It was charged on September fifteenth and the amount was nine dollars and fifty-six.

utterance: it was from some company called Billy. I never purchased anything from that before. I don't even know what that is.

utterance: Oh I understand. is it possible someone had access and made this purchase.

utterance: No. No one else has access to that card or account.

utterance: OK.

utterance: do you have any regular memberships, or subscription fees for this account?

utterance: No.

utterance: and have you tried contacting the business that made this transaction.

utterance: I tried emailing them but it's been a few days and I haven't heard anything so I decided to reach out to you guys instead. Can you tell me what happens next?

utterance: OK so first I can't confirm that I have all the necessary information to process the dispute. What happens next is the transaction will be investigated by our fraud department.

utterance: do you know how long that'll take?

utterance: Well I honestly can't provide a specific time, but in the meantime we will go ahead and freeze this charge.

utterance: OK. Well that's good to know.

utterance: Is there anything else I can do for you?

utterance: Yes. Can you tell me how much money is in the account associated with my card?

utterance: Sure. It looks like the current balance is seven hundred and forty-five dollars.

utterance: OK nice, thanks.

utterance: My pleasure. Thanks again for calling Intellibank.


utterance: Thank you for calling Intellibank, this is Mike. How may I help you today?

utterance: Hi, yes, I was calling because there was a transaction on my account that I don't believe I made.

utterance: OK. Give me one second here so we can pull up your account. All right, so may I have your first name, please?

utterance: Ryan.

utterance: And your last name?

utterance: McKissick.

utterance: OK. And Mr. McKissick, what is your date of birth?

utterance: Twelve nine eighty-five.

utterance: Twelve nine eighty-five.

utterance: Year of the Bears baby, Years of

utterance: Years

utterance: OK. And Mr. McKissick, I need an authenticating ID number. That can be a credit card number, the account number, driver's license number, state ID number, anything like that?

utterance: yeah, let me get my credit card out, give me a second.

utterance: No problem, no problem at all. Take your time.

utterance: Yeah, you might be too young to know about them eighty-five Bears.

utterance: That was actually the year I was born in, sir.

utterance: Oh, OK, OK. Great.

utterance: Mhm. I do

utterance: Know about them, but I can't say I have any personal personal dealings with the eighty-five Bears beside sharing the year of my birth.

utterance: Oh, OK, OK.

utterance: OK. I've got my card.

utterance: OK Mr. McKissick, whenever you're ready, sir.

utterance: OK, my credit card number is four zero three nine.

utterance: Four zero three nine.

utterance: Zero five five zero.

utterance: Zero five five zero.

utterance: Eight four seven six.

utterance: Eight four seven six.

utterance: Six nine eight one.

utterance: Six nine eight one. OK. Mr. McKissick, is that the correct card number, it says that.

utterance: I I'm sorry, you know like. Yeah, let me read that back to you. I think I made a mistake.

utterance: no problem at all, sir.

utterance: OK. It's four zero three nine.

utterance: Four zero three nine.

utterance: Zero five five zero.

utterance: Zero five five zero.

utterance: Eight nine seven six.

utterance: Eight nine seven six.

utterance: Six nine eight zero.

utterance: Six nine eight zero. All right, Mr. McKissick. Now I have one security question for you that you have on your account. what street did you grow up on, sir?

utterance: OK. Right, Mr. McKissick. I have access to your account. Give me one second. Now, Mr. McKissick. What is the dollar amount of the transaction that you're disputing today?

utterance: a hundred and twenty-six dollars and eight five cents.

utterance: One twenty-six eighty-five. OK. And what is the date of the disputed transaction?

utterance: it's happened yesterday.

utterance: OK. And what is the, what is the reason for the dispute?

utterance: I'm not sure, it says from a unknown source that I'm I I don't recognize. I'm sorry. Sorry, mumbling my words here.

utterance: That's OK.

utterance: Yes, says is from FD subscription.

utterance: FD subscription.

utterance: Yeah.

utterance: OK. Let me take a look into that. let me ask you this, Mr. McKissick. Does anyone else have access to your account and could have possibly made the transaction?

utterance: No, I'm pretty sure they don't.

utterance: OK.

utterance: Unless one of my kids took my card.

utterance: OK. So, does this transaction, does it have like some type of regular membership or subscription fee or anything like that?

utterance: No, not to my knowledge. I don't believe so, but that's a possibility.

utterance: Now, you said that it said FD? As far as the transaction, have you tried to to contact that business? Were you able to.

utterance: Yeah.

utterance: Oh no, I was gonna go and contact them after I found out who they were or after I talked to you guys.

utterance: OK. OK. So, what I'm gonna do, Mr. McKissick, with your dispute here, I am going to have this sent over to our investigative team. usually they get back to you within one or two business days, so be looking out for an email from us. if you like, we can also reach you by phone if that's, if that's better for you, where someone can give you a call?

utterance: OK. you said by email. you know it's email like like I look online, online account and you guys email like send me a message on there or you're gonna email to me, my email?

utterance: Well, we'd send it. We send it to your personal email. Whatever the email is that you have on file.

utterance: Oh, OK, OK.

utterance: OK.

utterance: OK, so, so, what we're gonna do here is we're gonna go ahead and lock the card and we're gonna get you a new card sent out. you can still do different transactions or as far as online, do our online features, but the card that you have, it is going to be locked until we can send a new one to you, OK?

utterance: All righty yeah, I didn't expect that, but OK.

utterance: I apologize, we just wanna make sure that the Security have your account as at its peak, sir. I do apologize for the inconvenience. We're gonna try and get it out to you as soon as we can and get this taken care of as soon as possible, OK?

utterance: All right.

utterance: OK, Mr. McKissick, is there anything else I can do for you, today?

utterance: no, that's about it.

utterance: All right, Mr. McKissick, thank you so much for banking with Intellibank. You have a great day.

utterance: Try. You too, thank you.


utterance: Thank you for calling Intellibank. My name is Lily how can I help you today?

utterance: yes hi. I just got a notice in the mail. I'm just checking to see what it's about.

utterance: Alright can I get a little bit of information from you to just for security purposes?

utterance: Yes.

utterance: I can I have your first and last name please?

utterance: Yes. My name is Marian Porter.

utterance: Marian Porter. Alright Mr. Porter can I have your date of birth?

utterance: Yes. It's twelve twenty-four nineteen seventy.

utterance: OK. That is twelve twenty-four nineteen seventy.

utterance: Yes.

utterance: can I have your driver's license number please?

utterance: Yes. Just a minute please.

utterance: Right, take your time.

utterance: OK. It's six one nine five two four nine six nine.

utterance: Alright, that number was six one nine five two four nine six nine.

utterance: Yes.

utterance: OK, so I have a security question here for you can I have the last four digits of your social?

utterance: Yes, it's seven zero three nine

utterance: OK seven zero three nine all right Mr. Porter. I will help you by checking your balance on your account. Can I have the type of account you were asking about?

utterance: OK Checking account number is five one four three three six seven zero one zero.

utterance: Alright that was your checking account?

utterance: Yes ma'am.

utterance: And the number was five one four three three six seven zero one zero.

utterance: Yes ma'am.

utterance: Alright could you give me a moment while I check look up your account.

utterance: Yes ma'am. So how's the weather down there?

utterance: Oh oh well it's been actually pretty cold down here, how's it up there?

utterance: Well, it's kinda hot and everything you know. Temp taking it one day at a time.

utterance: Oh yeah that's all we can expect now a days.

utterance: Aww yeah.

utterance: OK Mr. Porter your balance is currently four hundred and thirty-seven dollars and sixty-nine cents. it looks like there was a transaction going through and it actually worked itself out. There's no current issue with your account. So as far as that notice goes there's nothing going on with your account at this time. is there anything else I could help you with?

utterance: Yes, and by the way can I transfer money from my checking to my savings if that's possible?

utterance: Oh, yes so you wanna transfer something from your checking to your savings? how much would you like to transfer?

utterance: I'll just transfer two hundred forty from my checking to my savings.

utterance: All right you would like to transfer two forty from your checkings to your savings? What's your what is your savings account number?

utterance: Yes, ma'am.

utterance: My savings account number is I've got it right here somewhere I got it five eight six zero nine five one four four one.

utterance: All right that number was five eight six zero nine five one four four one.

utterance: Yes.

utterance: Alright let me go ahead and take care of that transfer for you. Be just a moment.

utterance: Thank you.

utterance: Alright Mr. Porter I have transferred that two forty from your checkings to your savings. Will that be all for you today?

utterance: Yes ma'am. That's about it.

utterance: Alright thank you Mr. Porter for your time and patience. Again, my name is Lily enjoy the rest of your day.

utterance: Thank you. You have a nice day too.

utterance: Thank you.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Tameka. How can I help you today?

utterance: Yes. Hi there. I would like to see if I can get another card.

utterance: All right, sir. So you need new card for your account?

utterance: yes.

utterance: Did you lose or was your card stolen?

utterance: I believe I misplaced it.

utterance: OK, sir. So you're gonna need to close that, deactivate that card and we'll have to send you out a new one. Is that all right with you?

utterance: Lost.

utterance: Yes.

utterance: OK, so in order to complete this transaction, I need to get a few questions to verify your account information.

utterance: OK.

utterance: Can I get your first and last name, please?

utterance: yes. Willie Moore.

utterance: All right, sir. Is that W I L L Y or I E?

utterance: I E.

utterance: All right.

utterance: And is that Moore, M O O R E?

utterance: Yes.

utterance: All right, sir. Could I get your date of birth, please?

utterance: Yes, first third, nineteen seventy-four.

utterance: OK. January third, nineteen seventy-four.

utterance: Yes.

utterance: All right, sir. Could you gimme your driver's license number, please?

utterance: yes. Five one nine five two four nine six nine.

utterance: That's five one nine five two four nine six nine.

utterance: Correct.

utterance: All right. OK, and for security purposes, could I get the last four digits of your social security number?

utterance: Yes, five four three two.

utterance: All right, five four three two. All right, sir. I'm going to need your credit card number.

utterance: OK, . Can you wait, please?

utterance: yes, sir.

utterance: All right, find it. OK, I got it.

utterance: All right.

utterance: It's five four seven eight four one eight five zero zero one zero zero nine one eight.

utterance: All right, sir. Let me read that number back to you. It's five four seven eight four one eight five zero zero one zero oh nine one eight.

utterance: Yes.

utterance: All right, sir. And you say you wanna report this card lost or stolen?

utterance: Lost.

utterance: OK, do you know the date? when's the date do you remember last using this card?

utterance: I believe it was nine twenty-seven.

utterance: OK, around the twenty-seventh of this, of last month?

utterance: Yes.

utterance: OK. do you remember where you may have lost this card, the last transaction area?

utterance: yes, I was at the gas station and I used my card at the pump.

utterance: OK, and do you remember the name of this gas station?

utterance: yeah, it was called Citgo.

utterance: OK. cash station, Citco. OK, sir. I'm going to go ahead and process this card as lost, which means you're going to deactivate this card and have to send you out a new one. Once we send you out a brand new one, sir, it's gonna take at least ten business days to arrive in the mail. I apologize, sir, but it does take a little bit to get that card out.

utterance: Oh.

utterance: once you get the card out, there'll be activation information inside. Essentially, you'll have to contact the number on the back and set up a new PIN, and do everything you did to activate the first card.

utterance: OK.

utterance: OK. Is that that OK, sir?

utterance: It's a lot, but yes.

utterance: OK. I apologize for that but That's just for security to make sure that if anything's going on with this card that you'll, won't nothing hit your funds. OK, sir. In order to send this out, I need to confirm your address on file. We have on file here five one six Melberne Street. M E L B E R N E.

utterance: Yes, yes that's it.

utterance: OK. And that's in Bloomington, Illinois?

utterance: Yes.

utterance: And we have the ZIP code as six one seven zero one.

utterance: Yes, correct.

utterance: All right.

utterance: So again, sir, that card is gonna be in the mail. We've already deactivated the card that was lost. That one's going to be in the mail probably within the next day or two, once I go ahead and process this. And like I said, it'll be about ten business days before you get it. So sometime around the fifteenth of this month you should be getting that card in.

utterance: OK.

utterance: So.

utterance: Keep a eye out on that mail.

utterance: That sound like a deal.

utterance: All right. will that be all for you today, sir?

utterance: yes. Thank you.

utterance: OK, thank you so much, Mr. Moore, for your time and patience. Again, my name is Tameka. Hope you enjoy the rest of your day.

utterance: You, too.


utterance: Thank you for calling Intellibank. My name is Michelle. How can I help you today?

utterance: Hi. My name is Larry Hanes.

utterance: I want to close my accounts and transfer the remaining fund into another account.

utterance: I have people coming over today. And I just want to get this out the way.

utterance: All right Mister Hanes. So you wanna close your Intellibank account, and transfer the funds to a new account, outside the bank?

utterance: Yes.

utterance: All right. before I can complete your request I need to ask a few questions for security purposes.

utterance: OK.

utterance: All right. can I have your first last name and birthdate please?

utterance: Yes.

utterance: First name Larry. Last name Hanes.

utterance: All right Mister Hanes. Is that H A Y N E S? Or H A Y S?

utterance: H A Y N E S.

utterance: All right.

utterance: And what was your birthday?

utterance: My birthday is eleven ten one nine seven four.

utterance: Eleven ten one nine seven four?

utterance: Yes.

utterance: OK, Mr. Haynes. Could I have your drivers license number please?

utterance: Yes.

utterance: My drivers license number is six one nine five two four nine six one.

utterance: OK. And that drivers license number was six one nine, five two, four nine six one?

utterance: Yes.

utterance: All right. Mister Haynes could I get the last four digits of your social?

utterance: Yes.

utterance: Seven zero four zero.

utterance: Seven zero four zero.

utterance: Yes.

utterance: OK Mister Haynes. Can we verify your email address on file please?

utterance: Yes. My email address is side W nine one three two three at eco Wiki dot com.

utterance: OK. That's side W nine one three two three at ego Wiki dot com?

utterance: Yes, correct.

utterance: All right, thank you very much. OK Mister Haynes which account number was that you wanted to close?

utterance: my. My checking.

utterance: OK and what number was that?

utterance: the number is somewhere around here. Five one four three three six seven zero one zero.

utterance: OK. And the account number that you're closing is five one four three three six seven zero one zero?

utterance: Yes.

utterance: Yes. And how you doing today?

utterance: OK. And.

utterance: I'm doing pretty good. How are you today sir?

utterance: All right. Going good.

utterance: OK. I'm glad to hear that you're doing good. And what was the reason you wanted to close this account?

utterance: I just I have. I just don't need it anymore.

utterance: OK. No longer needing it. All right. So What type of account did you want to make this transfer to? A checking or savings account?

utterance: I'd like to make it to Put into a savings.

utterance: OK your current balance on your checking account is seven forty-three.

utterance: Yes. OK.

utterance: All right. So you wanted to transfer that to a different account. Could I get that the. That new account routing number?

utterance: yes. It's five eight six zero nine five one four four one.

utterance: OK. Again that routing number is five eight six, zero nine five one.

utterance: Four four one?

utterance: Yes.

utterance: And what is that new checking account number? Oh, excuse me. what account was that? Was that checking or savings?

utterance: That was savings.

utterance: Oh, I'm sorry, Sir. so what is that new savings account number?

utterance: Oh, just a minute. It's five eight six, zero nine five one four four one.

utterance: OK Sir, that's the same number you gave for the Oh. OK. So you gave the account number first. Could you give me that routing number please?

utterance: Routing number.

utterance: Oh, OK. Sorry about that.

utterance: That's no problem.

utterance: Zero one nine five five six three seven seven.

utterance: OK. So the routing number is zero one nine five five six three seven seven?

utterance: Yes. And when will this be. And when will this be closed, and when will my transfer go through?

utterance: OK. So.

utterance: OK, Mr. Haynes this account closure will take take place in the next twenty-four hours. So by tomorrow should be closed. And your transfer will go through the same day. OK? So we're gonna do this transfer, it should be in your account by tomorrow as well.

utterance: OK. OK.

utterance: OK.

utterance: So I'm going to go ahead and process that transfer for you. Could you give me one moment, please?

utterance: Yes.

utterance: All right Mister Haynes. I have transferred seven hundred and forty-three dollars from your old account of five one four three three six seven zero one zero, to your new account of eight six zero nine five one four four one.

utterance: OK.

utterance: And And when will this be transferred again?

utterance: OK. I said the transfer will take place within the next twenty-four hours, so it should be in your account by tomorrow morning.

utterance: Tomorrow morning?

utterance: Yes Sir.

utterance: OK.

utterance: All right. Is there anything else I can help you with today, Mister Haynes?

utterance: no, I believe that's it.

utterance: All right. Thank you so much for calling. again my name is Michelle Enjoy the rest of your day.

utterance: Thank you. You have a nice day.

utterance: You too.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes, hey Jerry, my name is Evelyn Richards and I am calling because I need to change my phone number.

utterance: Be glad to assist you with that, Ms. Richards, and if I could just verify some of your information. what is your date of birth?

utterance: My date of birth is eleven eleven eighty-four.

utterance: OK, and what is your address and phone number?

utterance: OK, my address is three six eight eight Layman Court, Smyrna, Georgia. Three zero zero eight zero.

utterance: And my phone number is six seven eight two zero two four two five three.

utterance: OK, you said that your address was three six eight eight Layman Court, Smyrna, Georgia. Three zero zero eight zero.

utterance: Yes.

utterance: And the phone number we have on file is six seven eight two zero two four two five three.

utterance: Yes.

utterance: OK, and you stated that you wanted to update or change your phone number.

utterance: Yes, I would.

utterance: OK, happy to again get that done for you. One other question, what is your mother's maiden name, Ms. Richards?

utterance: Sanchez.

utterance: OK .

utterance: got this. have this pulled up for you here. I tell you, these computers can be slow sometimes, Ms. Sanchez, but I'm glad that we'll be able to get this done for you as quickly as possible.

utterance: OK, well I hope you're having a good day today.

utterance: Oh yes, ma'am. I it it is great being able to talk to great customers like yourself. Ms. Richards, let me ask you a quick question.

utterance: what is the new number that you wanna change your number to?

utterance: OK, the new number is four seven eight three six one eight zero three one.

utterance: OK, that's four seven eight three six one eight zero three one?

utterance: Yes, it is.

utterance: And forgive me, Ms. Ms. Richards, you asked how I was doing. How's your day?

utterance: Oh, it's going good. It's really going good. I'm glad that it's about nearly the weekend. So I'm ready for that.

utterance: Absolutely, absolutely, and I have gone ahead and updated your information to the new number four seven eight three six one eight zero three one.

utterance: OK. All right, and I also would like to know when my car loan is due.

utterance: OK, happy to help you with that. let me pull this up here and the account number for your car loan is. Do you know?

utterance: It is. Uh-huh, I do know that. It is nine eight four six five nine one.

utterance: OK yeah, I've got it pulled up here, and you said you wanted to know when your next car payment is due?

utterance: Yes.

utterance: OK yes, your next car payment is due on November the tenth of next month.

utterance: OK, great. All right, thank you.

utterance: I appreciate that. So.

utterance: Is and is there anything else I can assist you with?

utterance: Yes, there is. I'd like to know if there are any ATMs near me.

utterance: Absolutely, we're happy to help you with that. if I could ask, what is your street address that you're located at right now?

utterance: OK, right now I'm out of town so this is the address, is eight three zero Waste Lake. Excuse me, West Lake Avenue, Las Vegas, Nevada.

utterance: OK, so you said you're at eight thirty West Lake Avenue and you said city is Los Vegas?

utterance: Yes.

utterance: And that's in Nevada.

utterance: It is.

utterance: OK. It appears, Ms. Richards, that I see a ATM about a mile away. It appears you're at a hotel.

utterance: Yes.

utterance: At that address there's an ATM a mile away from you at the Holiday Inn hotel. have you seen a Holiday Inn near you?

utterance: Yes, I believe I did see one.

utterance: OK, terrific. That is where one. The nearest one is to that address and I also see. did you need another option or is.

utterance: I think that'll work.

utterance: OK. because there is one that's about two miles away from you.

utterance: if you needed one it's at the Kroger if you didn't know where the Holiday Inn was.

utterance: OK, well I really do appreciate that. Now do they accept cash deposits?

utterance: great question. It appears the Kroger location accepts the cash deposits. That's about two miles away.

utterance: OK, well that's good. I I that's what I need to do.

utterance: All right. Well, is there any other questions that you may have, Ms. Richards?

utterance: No, there are no other questions. I think you've answered all of them.

utterance: Well, we here at Intellibank certainly do appreciate your business, and again, thanks for calling us. we appreciate having you as a loyal customer.

utterance: Well, thank you. I appreciate your help.

utterance: Bye bye now.

utterance: Bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My my name is Kim. How are you today?

utterance: I'm doing great. Thanks for asking Kim. How are you?

utterance: I'm doing all right. I'm calling today because I need to I need to close an account. I'm looking to close my savings account with you guys. and transfer the funds into my checking account please.

utterance: Awesome.

utterance: Certainly. I can certainly help you with that. I just have to ask you a few questions so that I can get into your account and we can get that taken care of for you today.

utterance: OK. Thanks.

utterance: You're welcome. is it Kimberly or just Kim?

utterance: no. Just Kim.

utterance: All right. Thank you so much and Kimberly what is your last name?

utterance: It's just Kim.

utterance: I mean.

utterance: Kim.

utterance: That's OK. That's OK.

utterance: I'm.

utterance: So

utterance: You just said that.

utterance: My last name is Johns. That's J O H N S.

utterance: Thank you and your date of birth.

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much and I have to ask you a security question. All right. what is your mother's maiden name?

utterance: Sure.

utterance: That's Murphy.

utterance: OK. Thank you so much and the account number that you need to close.

utterance: Oh OK. Let's see here. All right. Just had that in front of me. Bear with me for one moment.

utterance: Sure. Take your time.

utterance: I might've left that in the kitchen. hold on for one moment for me Rose please.

utterance: Sure.

utterance: OK hun. Thanks for holding. I am not I have no idea where I put that. I had it right in my hands before I called and I have walked around while I was on hold and now I cannot find where I put my account information. would you by by any chance be able to use my social?

utterance: well we can use your social when we're checking an account but I can't do that if I'm closing the account. Unfortunately I would need to have the full account number.

utterance: Oh OK. I see.

utterance: Yes, ma'am.

utterance: I'm so sorry.

utterance: Yeah and I mean obviously you'll need the same for you know transferring the remaining balance and I cannot seem to get my hands on either of my account numbers right this moment.

utterance: Oh, no and you wanted to transfer you wanted to transfer the money from the closed account to your checking account?

utterance: Yes and then I actually in addition to that had a charge that I saw on there when I opened my last bank statement and I I didn't recognize the charge. So I actually wanted to dispute that charge but here I am not being able to find my account information. am I able to do these stuff online? Do you know? Once I find it. So I don't have to callback and wait on hold.

utterance: You certainly can. Well I'm not sure about the closing of the account but you definitely can dispute online.

utterance: Oh, OK.

utterance: both really are best to call in and take care of. So why why don't you take some time you know try to find your numbers and give us a call back. Only because we wanna make that sure everything is taken care of. You know for one thing the fraud on your account if there is if it is indeed fraud we would need to go ahead and close your account. While we investigate to make sure that no further charges can be made by that same whoever made the charge initially that you don't recognize.

utterance: I see. OK.

utterance: So.

utterance: So really it is both situations are something you really need to call in or or come into the bank. You can come into the branch and we can handle it that way as well if you don't wanna just make a phone call.

utterance: OK. Yeah. I may actually do that. I'll probably stop by there probably tomorrow after work.

utterance: OK Kim. I sure I am sorry that I wasn't able to help you today.

utterance: Oh there's no worries. I understand I'm sorry I wasted your time. I can't believe I can't find that daggone account number.

utterance: Oh.

utterance: No hun. It's not a waste of my time at all. Not not in the slightest. We're this's my job. This is what we're here for. and and am here all week everyday. From nine a.m. to five p.m.. So if you don't wanna have to rehash it with someone I'll I'll remember your situation and you can just ask for me when you call in.

utterance: Oh OK. Well thank you so much for your help. I really appreciate it.

utterance: You're very welcome Kim. Was there anything else that I could do for you today?

utterance: Nope. That's everything. Have a good night.

utterance: All right. You have a wonderful evening yourself, Miss Johns. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Daisy. How may I help you?

utterance: Hi Daisy. My name is George. So I'm actually playing the dangerous game of you know robbing Peter to pay Paul and I just need to move some funds around for a few days.

utterance: OK let's see if I could help you. What is it you were hoping to do today?

utterance: I wanna move money from one account to another. Is this something Intel does over the phone?

utterance: Intellibank.

utterance: Yeah sorry.

utterance: No problem. are you is it that you're thinking of doing a wire transfer from your checking to your savings.

utterance: No. I actually wanna move money from my Intellibank checking account to a bank to the checking account I have at another institution.

utterance: Oh so moving it from you have Intellibank account and you wanna move money from there to another account you have somewhere else.

utterance: Yeah.

utterance: OK George now I gotcha. Yeah I'll be happy to assist you today. Let's pull up your account and what is your full name and your address?

utterance: My name is George Emory. And I live at one fifty-three Pinecone Circle in Branson Missouri five five three two four.

utterance: Thank you. Your date of birth.

utterance: September twenty first nineteen ninety-nine.

utterance: Your first pet.

utterance: Winky.

utterance: And confirm your checking account please.

utterance: It's zero zero one six three nine two two one seven.

utterance: All right. is this the account that we will be moving funds funds from today?

utterance: Yeah.

utterance: Great I show you have a current balance of six thousand four hundred ten dollars and fifty-two cents. How much are we gonna transfer?

utterance: seven hundred and fifty dollars.

utterance: All right and is this going to be an international or domestic wire transfer.

utterance: What does that mean?

utterance: Oh. Is your other financial institution also in the United States?

utterance: Oh yeah.

utterance: Thank you. May I have the routing number please?

utterance: Sure. Would you give me just a minute I have to look that up?

utterance: No problem take your time.

utterance: OK I've got it.

utterance: All right George. Go ahead.

utterance: My routing number is nine eight two five four three six four four.

utterance: Nine eight two five four three six four four. All right and what is the account number?

utterance: It's seven four five six two eight nine nine one zero.

utterance: All right George one moment while I put all this information together and then before we go ahead and process that I'll just have you confirm the information for me. One second here.

utterance: OK.

utterance: All right George. Here's the information George Emory is authorizing a domestic wire transfer in the amount of seven hundred and fifty dollars from his Intellibank checking account the account zero zero one six three nine two two one seven we are sending these funds to another financial institution here in the United States routing number nine eight two five four three six four four and account number seven four five six two eight nine nine one zero. Is this correct?

utterance: Yeah.

utterance: Great. It'll be just a moment and I'll have a confirmation number for you.

utterance: OK.

utterance: How's your day going Daisy?

utterance: Pretty good. It's been going kinda slow. Haven't had that many calls today? How about you?

utterance: pretty good besides just being stuck at my desk trying to figure out how am I going to pay all these bills.

utterance: Yeah I get that one. OK George I have the transaction number ready for you. Do you have a pen and paper?

utterance: Yes ma'am. I'm ready.

utterance: All right. That number is eight nine eight nine nine one two seven three one two.

utterance: OK. Eight nine nine one two seven three one two.

utterance: Yeah, I'm sorry about that. Yeah, you've got it right. And your final balance on your Intellibank checking account is five thousand six hundred sixty dollars and fifty-two cents. Is there anything else I can assist you with today?

utterance: Yeah actually. I was trying to log into my banking account earlier but I wasn't able to log in.

utterance: Oh I see here that you've actually never created your credentials does that sound right?

utterance: Yeah.

utterance: OK well in order to create your credentials the first time that you try to log into Intellibank's online banking you'll have to click the first time user's enroll here link. You'll read and accept the online banking disclosure and enter your account number your social your date of birth and create a password. Once you're logged in you'll be asked to choose an answer five security questions and also enroll in the one time security code feature. Does that make sense?

utterance: Yeah.

utterance: All right. if you have any questions or concerns you could feel free to give us a call back but is there anything else that I can help you with today?

utterance: No that's about do it. .

utterance: Would you like me to email that information?

utterance: Yes please.

utterance: And is your email still G Emory at Gmail dot come.

utterance: Yeah.

utterance: All right. I sent that through anything else today George.

utterance: No, that's it.

utterance: OK have a great day and thanks for calling Intellibank.

utterance: Thanks you too. Bye.

utterance: Thank you. Bye bye.