utterance: Good afternoon. Thank you for calling Intellibank. This is Rose, how can I help you today?

utterance: hi Rose. My name is Kim. how are you doing today?

utterance: I'm doing great. Thank you so much for asking. How how are you?

utterance: I'm doing great. I I'm calling back, actually, I had called earlier today. I need to close my savings account. but I got disconnected earlier and I, unfortunately, was at work and got held up again and didn't get a chance to call back, so I'm calling tonight to to close my savings account. I do still want to keep open my checking account, but the the fee for the savings account right now is just something that I'm not. I can't afford, so.

utterance: I completely understand and I can see. I'm sorry, what was your last name? Let me just make sure I'm looking at the right account.

utterance: Oh, that's OK. My last name is Johns, it's J O H N S.

utterance: OK. Yes. I I do have the right account up. it matches with your phone number. And I do see where you had previously tried to call in. And definitely gonna take care of that for you today, Mrs. Johns. I just have to ask you a few more questions so I can get into your account for you, OK?

utterance: Sure.

utterance: All right. Can you please tell me your date of birth?

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: OK. Thank you so much, and can you, please, provide me with your account number?

utterance: sure that is one one two one zero zero zero five nine four.

utterance: Thank you so much, Mrs. Johns. And I have a security question for you. what is your mother's maiden name?

utterance: Sure. It's Murphy.

utterance: OK. Thank you so much. And, let's see here. OK. And what is your reason for closing your account?

utterance: the it's just the fee for per month is I can't afford it. So, I'm having hard. I'm having trouble saving, so I just wanna. I know there's not much in the savings account. I'd like to transfer it to my checkings. Checking account with you all. until I'm able to, you know, open a savings account again.

utterance: OK. Thank you so much. and the account I'm so sorry. So, your gonna deposit into your checking account and I would need that routing and also the account number. If you don't have the routing number I can provide that for you. but I definitely need the account number for the depositing account.

utterance: Right. well the account was with you guys. So, I don't have the routing but I can imagine, I would think it would be the same.

utterance: It's the same.

utterance: Yes.

utterance: and the account number is one one two one zero zero zero five nine five.

utterance: Mhm.

utterance: OK. And I'd like to confirm that residual balance with you. of the account that we're closing, and that account has five thousand dollars five hundred excuse me, five thousand five hundred dollars and thirteen cents and I'm going to close this account now and deposit that amount into your checking.

utterance: Yes. Thank you.

utterance: You're very welcome. Bear with me just a few moments while I take care of this for you.

utterance: OK. I've got that set up for you, Mrs. Johns. And I just wanted to advise you that this transaction has now taken place. you will receive a confirmation email from me in about thirty seconds. The closure will have taken place at that point so that account will be null and you can no longer access it. could you let me know if you've received that email?

utterance: Sure. Let me let me check here.

utterance: OK.

utterance: OK. OK. I have the email here. Thank you so much. I really appreciate your help.

utterance: You're very welcome, Mrs. Johns. And would you like any further information about any of our other banking products that we have available?

utterance: no, not today, hun. Thank you so much. I really appreciate your help with this.

utterance: You're very welcome. and is there anything else that I can do for you today before I let you finish enjoying your weekend?

utterance: No no. Thank you so much and you have a great weekend.

utterance: All right. Thank you so much, Mrs. Johns. We value your loyalty here at Intellibank and appreciate your business. Thank you for calling and I hope you have a wonderful rest of your day.

utterance: Thanks, you too.

utterance: You're very welcome. Bye bye.


speaker_role: Agent

utterance: Good morning. Thank you for calling Intellibank. My name is Alicia. How can I help you today?

speaker_role: Customer

utterance: Hi Alicia. I was calling to dispute a transaction on my account.

utterance: I will be happy to help you with that. First I will need some additional information to verify your account.

utterance: OK. That's fine. I also have a question. I can dispute any transaction I see in my account that I don't think it's my transaction or that I made. Correct?

utterance: Well, that depends on the transaction that it was made. and it depends on the amount, and the date, and the store. We still will have to investigate every transaction that is made in your account. But lemme pull up your account to find out what's going on.

utterance: OK. That's fine.

utterance: May I have your first and last name as well as your date of birth?

utterance: Yes. My first name is Amy. The last name is Morales. Date of birth is October six nineteen eighty-five.

utterance: Thank you. May I have the account number of the transaction that we are going to be looking at into. as well as is this a savings account or a checking account?

utterance: My account number is four four three seven two five eight and this is going to be on my checking account.

utterance: What is the name of your first pet?

utterance: It's Mimi.

utterance: Thank you, Miss Morales. and what is the dollar amount that we're going to be disputing today as well as the date of the transaction?

utterance: The amount is going to be fifty dollars and I believe the date is September twenty-fifth twenty twenty-one.

utterance: Thank you. And what is the reason we're disputing today?

utterance: Because I don't recall making a fifty dollar charge. at Target for that particular day.

utterance: OK, Miss Morales. So you don't recognize this transaction that was made in Target. Have you tried to contact the business about this transaction?

utterance: That's correct. I don't recognize this transaction. And no, I haven't contact the business I wasn't aware I was supposed to.

utterance: Miss Morales is this like a regular membership or subscription fee that you might have with Target?

utterance: No. I don't have a membership or subscription fee with Target.

utterance: Miss Morales I am going to verify your information to make sure that I have everything correct. Your first name is Amy. Your last name is Morales. Date of birth is October six nineteen eighty five. Your account number is four four three seven two five eight. Is going to be your checking account. The name of your first pet is Mimi. And we're trying to dispute a fifty dollar charge from Target that was made on September twenty-fifth twenty twenty. Is all that information correct Miss Morales?

utterance: Yes. Everything's correct.

utterance: Great. Gimme a few minutes to pull up your information. Thank you for holding Miss Morales. So I went and disputed the charge of fifty dollars that was made on September twenty-fifth twenty twenty one from Target. You will be receiving your refund within twenty-four hours to your checking account. I will have to lock your debit card to protect against any further fraudulent transactions in the future. You will be receiving a new card within seven to ten business days to the address on file. Do you have any questions regarding the dispute or anything else I can assist you with Miss Morales?

utterance: No, I don't have any further questions. you were a great help. Thank you.

utterance: You're welcome, Miss Morales. Well, thank you for calling Intellibank. It was a pleasure speaking to you. I hope you have a wonderful day.

utterance: Thank you. Goodbye.


utterance: Good afternoon. Thanks for calling Intellibank. My name is Connor. How can I help you today?

utterance: Hi there. I I need some help. I'm out meeting my son for his birthday and I forgot to get some cash out for him as a present.

utterance: Oh, well happy birthday to your son.

utterance: Oh, thanks. what I'm looking for, I need to find the nearest ATM.

utterance: I can most certainly help you find an ATM. we have a location service to provide that. can you just do me a favor and provide me with your current address.

utterance: Yes. I'm on well, hold on. Let me walk to the end of this block so I can see the cross street.

utterance: most certainly. I can hold.

utterance: OK.

utterance: I'm almost there. Thanks for holding. are you excited about Halloween?

utterance: Oh yes, ma'am. I'm very much looking forward to it. I also happen to have a son and we are really excited about the holiday we're gonna dress up for the very first time.

utterance: Oh that's so lovely. My son just loves Halloween and we always have a big party planned.

utterance: Well that sounds exciting. just waiting on that street address.

utterance: All right. I'm here now, yep.

utterance: I'm at fifty four Chestnut street at the corner of that and Main Street in Key West, Florida.

utterance: There's also a grocery store on the corner.

utterance: Oh well that's great, thank you for that info. I'm just pulling it up here.

utterance: OK, just one more moment.

utterance: Now, I do see two Intellibank ATM machines that are within a half a mile, also one that's within a quarter of a mile.

utterance: Wait, what's the limit I can take out?

utterance: For Intellibank ATMs our daily withdrawal limit is five hundred dollars.

utterance: OK, great. And and where did you say those were?

utterance: the one closest to you I'm showing is at three two four North Shell Street. Key West, Florida. And the second one I'm showing at fifty two South Egg Avenue. so one will be just north of you and the other a little further to the south.

utterance: how how far did you say? Like half a mile? Intellibank?

utterance: I'm in kind of a hurry.

utterance: not a problem. It's Intellibank. However that grocery store you mentioned corner of Chestnut, yes. that grocery store you mentioned actually does have an ATM in it. Now it's from another bank but listen. Might I suggest that you go there you have to pay a fee. It's only around three dollars. since you're in a hurry.

utterance: Oh. That's great. You you saved me so much time, thank you. I'll. I'll just do that.

utterance: Oh. Of course.

utterance: That's my pleasure. thank you for calling Intellibank. Is there anything else I can help you with today, ma'am?

utterance: Well yeah you know what. While I got ya here on the phone and since you saved me so much time, can I go ahead and update my mailing address? I've recently moved.

utterance: Oh yeah. I most certainly can. just give me one second I'll need a little info. I'm having to change screens here. OK. let's get started. I just need your first and last name.

utterance: OK. It's gonna be Wanda Jones. Date of birth is eleven twenty-three seventy eight. account number three three four five five five four two three five.

utterance: Oh. Perfect. Yeah those were my next questions. OK so Ms. Jones, what is that new mailing address?

utterance: OK. It's gonna be five four three eight Northwest Ivy Lane. Bismark, North Dakota. Four four three two one.

utterance: OK, perfect. Also I just realized before I can update this personal information I also need a security question from you. Really simple. What was the street you grew up on as a child?

utterance: Oh. That would be. Oh, man I should have picked something a little bit more easy to remember.

utterance: Ruben. That's right. Ruben Street.

utterance: Perfect. All right I'm showing that. All right so what I'm gonna do now is I'll update it to let's see five four three eight Northwest Ivy Lane. And I have it down in Bismark, North Dakota. again that area code is four four three two one. Is that correct Ms. Jones?

utterance: Yeah but I think you meant ZIP code.

utterance: Oh perfect.

utterance: Yeah.

utterance: That's correct.

utterance: All right, great. Hey listen thank you so much for calling.

utterance: All right you have a good one.

utterance: Bye now.


utterance: Thank you for calling Intellibank. This is Becky. How can I help you?

utterance: I thought you guys were called Intel Bank.

utterance: we are Intellibank.

utterance: Huh. OK. well I need to close my savings account that I have with you guys.

utterance: OK I can help you with that. First can I get your savings account number please?

utterance: Yeah it's one eight nine two seven three one seven two five.

utterance: OK thank you. And who am I speaking with?

utterance: My name is Karen Huxley. K A R E R I N, Karen.

utterance: OK Karen. Thank you very much. And for security purposes can I get your date of birth please?

utterance: Yeah. It's two seven eighty-two.

utterance: OK thank you. And I need an authenticating ID. This would be your.

utterance: Well if.

utterance: You do close this account though is that going to affects my credit? score because if that is I don't want to move forward.

utterance: OK that's a good question. credit scores are based on partly based on number of open accounts. since this is a savings account. let me ask you, are you going to be opening another account?

utterance: No I'm transferring to a different bank.

utterance: OK.

utterance: That has my savings account.

utterance: OK. There. Then there probably would not be much if any of a difference on on your credit score.

utterance: All right well then we'll we'll proceed.

utterance: OK. So next I would need your authenticating ID. looks like your driver's license number. Can I get that?

utterance: Yeah hold on. What am What if. If this is gonna happen today is this going to an in effect like right away? Like will it cancel all of the actions on the account or is it something that's gonna take like a week? Or what should I expect?

utterance: what you should expect is that I can cancel your card and that would be effective immediately.

utterance: OK. OK. Yeah so my driver's license number is six six one seven five four two.

utterance: OK thank you. And then one last piece of information. It looks like you have a security question. An answer to a security question. The security question is what is your pet's name?

utterance: Oh OK. Let's see. I set up the account in two thousand ten. We had a dobye bye. Sunny. Let's go with Sunny.

utterance: OK. Correct. That's what we have down here. All right so let me just verify the amount in your account. I show it's five hundred dollars and thirty-two cents.

utterance: Well I suppose that's right but my cheating husband had set my account up for his stupid girlfriend's makeup account and I had more in there but she just kept on ordering until I couldn't notice. So that's why I'm shutting it down because it's just stupid. And I'm done.

utterance: OK.

utterance: So yes. That account balance is correct I suppose.

utterance: OK. All right. And you mentioned that you wanted this balance transferred to another account? What. And.

utterance: Yes. To Bank of US.

utterance: OK. All right. Did they or do you abye bye. Do you already have the routing number and account? OK. Could I get that from you please?

utterance: Yeah.

utterance: Yeah which one first?

utterance: routing number please.

utterance: OK it's one five six three two five nine eight one.

utterance: OK thank you. all right and then the account number it will be going to.

utterance: Yeah it's one seven nine four five three zero zero.

utterance: OK. Thank you.

utterance: how long will it take to get my money into that account? Is that another thing I'm gonna have to wait? Or.

utterance: It doesn't happen immediately. It will take up to three business days but I've noticed customers have told me that it usually happens a lot sooner than that, so sometimes within twenty-four hours. But just to be on the safe side say within the next three business days you can expect to see your money in that account.

utterance: And and it won't charge the account anymore other than what my stupid ex-husband was charging?

utterance: Yeah that's correct. I have already closed this account and have set it up so that in the morning when the banks open again at eight o'clock this transfer request will be sent out.

utterance: OK cuz I don't want him ordering more stuff. He's already gotten a bunch of stuff and he doesn't even know I'm canceling this account. I want it to be a surprise when her little makeup doesn't show up at that front door.

utterance: OK. All right. Well then this this will close your account. Like I said your account is closed as of right now. while I have you on the phone would you be interested in any further products that we that we have? We have interest bearing CDs, a very good interest rate.

utterance: You know

utterance: I don't know. I I wanna close this account. Maybe I should just be done with the bank. I don't need any more interest rate stuff on my account or my credit.

utterance: OK well this would be interest that you would earn from your money being in the CD. . Six month, two years, five years, however much time you wanna say that we.

utterance: OK I'll do it but is my husband gonna be attached to it cuz I don't want him to have access to it.

utterance: no he he would not be attached to it.

utterance: OK well you know I just don't have time for this right now. So I'll just. I'll stop here with just closing the account. As long as my money is in my new account that's all that matters.

utterance: OK.

utterance: Yes. Within the next three business days your money will be in your new account. Is there anything else that I can help you with?

utterance: Unless you can find me a new husband then no. Thank you. Have a nice day.

utterance: OK thank you. You have a nice day too. Thank you for choosing Intellibank.


utterance: Thank you for calling Intellibank. My name is Casey. How can I help you?

utterance: Yes. My name is Mitchel Michael. And I like to open up a new account.

utterance: OK. I can definitely help you with that mister Michael. Just to let you know we are being recorded on this call and this is a secure line. And for reference, my my full name is Casey Watkins, and my agent number is eight two five seven one four.

utterance: OK. Thank you.

utterance: All right. so I do have your first and last name is this going to be a personal account or a business account?

utterance: Personal.

utterance: Personal? OK. Perfect, and do you have an account with our bank already or this would be. You'd be a completely new customer?

utterance: I will be I will be a completely new customer.

utterance: OK. Sounds good. All right, and are you looking to open a a checking account?

utterance: Yes.

utterance: OK. just to let you know we do require that all of our customers have a savings account and If they're gonna have a checking account with us the savings account just requires a minimum deposit of five dollars and then our checking accounts do not have any minimum.

utterance: OK. Perfect.

utterance: OK. all right so let me go ahead and get your full social security number.

utterance: OK. It is, two five eight six nine three two five two.

utterance: OK. Got it, and what is your date of birth?

utterance: It is October thirtieth nineteen seventy-eight.

utterance: OK, and what is your drivers license number?

utterance: It is two nine two five two three Oh seven.

utterance: OK, and this is a Texas license correct?

utterance: Yes.

utterance: OK. And What is the mailing address on. For your account.

utterance: It is twenty-one seventy-five Circle Ridge Trail. Carrolton Texas, seven five zero one zero.

utterance: OK, and would you like to have checks with this account as well?

utterance: Yes.

utterance: OK. and then I'm assuming you would also like a debit card associated with this account?

utterance: That'd be great.

utterance: OK. so what I will do is after we finish opening the account you will be mailed a starter check book and also a debit card. I would give that about seven business days to get to you and unless you would like. Unless you need the debit card earlier and we can actually print that here at our local branch and get that to you.

utterance: That'd be great No seven days is fine.

utterance: OK OK. So yeah we can definitely get this set up in the system, and would you like. Is it just gonna be you on the account or do you have anyone else that's gonna be on it with you as well?

utterance: It's just me.

utterance: Just you. OK OK. So we have your personal checking account and How would you like to make your your deposit for your savings account today?

utterance: how. What are the options?

utterance: well we can we can do a well you could instigate a wire transfer from your current bank.

utterance: OK.

utterance: Or I can have you come into one of our local branches, and they can. You can actually deposit cash or check there.

utterance: I think that'll be best if I come in and that way It'd be a little more secure on my side. I I'll feel better just coming in. I think you've done a great job, at least getting me started on it and I guess if I can go in and just kind of complete the cycle on stating the account and and hearing about other products and services you may have at the branch as well. That'd be great.

utterance: OK. Definitely and let's see here I just want to understand that you are in Carrolton So we actually have a branch off of Hebron Parkway and Josey Lane. Is that close to you?

utterance: Very close.

utterance: OK. Perfect OK. So yeah I would recommend. So what I am gonna do is go ahead and submit this paperwork cause I have all the information to open the account and if you have a pen I'm gonna give you your new account number.

utterance: OK.

utterance: OK. So your new checking account number is going to be, four zero zero zero.

utterance: Four zero zero zero.

utterance: One eight eight.

utterance: One eight eight.

utterance: Seven three.

utterance: Seven three.

utterance: Yes. So that's gonna be your new checking account number. So you can either give them that when you get to the bank or you can show them your drivers license and they'll be able to pull it up by that as well and then you can go ahead and deposit the money that would be into your savings account and then also anything you would also want to deposit into this checking account as well.

utterance: Got it.

utterance: Perfect That works for me.

utterance: OK. Awesome, and then like I said then you would just be on the look out for your your debit card and your starter checks in the mail in the next seven days.

utterance: Yes.

utterance: OK. Do you have any thing else that I could help you with today?

utterance: that's it.

utterance: OK. Well thank you so much for calling and opening your new account we look forward to having you here with Intellibank.

utterance: Thank you.


utterance: Thank you for calling Intellibank. What can I do for you today?

utterance: Hi, I was wondering if you could tell me what my balance is?

utterance: Sure, I'd be happy to help. Let me pull up your account so I can check your balance. May I have your account number please?

utterance: Sure, it's two one two three four five.

utterance: Thanks. And is this account a checking or savings?

utterance: Checking.

utterance: Great. Before we continue I do need to verify some information for the security of your account. May I have your full name and date of birth?

utterance: Sure. My name is James Forest and my date of birth is March first nineteen eighty-one.

utterance: Thank you for that. And for your security question, what is the name of your first pet?

utterance: Suleman.

utterance: Thanks. One moment while I pull up your account.

utterance: Actually I need something else. Could you help me make a internal transfer between two accounts? I'd like to withdraw money from the checking account I just gave you and my savings account.

utterance: Oh sure no problem. May I have the savings account number you wish to transfer money to?

utterance: Yes, the savings account number is one four one two five two.

utterance: And how much would you like to transfer to your savings account?

utterance: Eight hundred.

utterance: Thanks. So just to confirm, we will be transferring eight hundred dollars from your checking account, number two one two three four five, to your savings account, number one four one two five two. After the transfer is complete your checking account will have a remaining balance of two hundred dollars. And your savings account will have a balance of two thousand dollars. This transfer will go into effect immediately.

utterance: OK great, thanks.

utterance: Sure. Is there anything else I can do for you?

utterance: Yes, actually I want to close the account and transfer any remaining balance to my savings account.

utterance: OK, and which account are you looking to close?

utterance: It's a money marketing account.

utterance: OK, may I have that account number?

utterance: OK, that account number is one seven one eight nine zero.

utterance: OK and may I ask why you're closing the account?

utterance: I don't use that account anymore.

utterance: OK. So it looks like the balance on your money market account is one hundred and fifty dollars. To confirm, you'd like to transfer that balance to your savings account, number one four one two five two, correct?

utterance: Yes, that is correct.

utterance: And do you have the routing number for your savings account?

utterance: yes, that is zero zero zero two three two one four seven.

utterance: Thank you. So I can confirm your money market account will be closed effective immediately and the residual balance of one hundred and fifty dollars will be transferred to your savings account. Was there anything else you needed?

utterance: No, that was it. Thanks so so much for your help.

utterance: My pleasure. Thanks again for calling Intellibank.


utterance: Good morning. Thank you for calling Intellibank. My name is Alysha. How can I help you today?

utterance: Hi Alysha. I was actually calling to check the balance on my account.

utterance: I'll be happy to help you with that. First I will need some information to verify your account.

utterance: That's fine, Alysha.

utterance: I like the name Alysha. I have a good friend named Alysha. She's a very good friend, loyal friend.

utterance: Really?

utterance: That's really nice to hear we Alyshas are very loyal friends.

utterance: But let's get this information to see what's going on with your account and see how I can help you.

utterance: That's fine. What information do you need?

utterance: May I have your first and last name?

utterance: My first name is Amy. Last name is Morales.

utterance: OK, Ms. Morales, may I have your date of birth?

utterance: Yes, date of birth is October sixth nineteen eighty-five.

utterance: Thank you. And may I have your account number. And I will also need the city that you were born in, please.

utterance: Yes. Account number is two four six eight nine eight four nine zero. And the city that I was born in is Chicago.

utterance: Ms. Morales, are we checking on your savings or your checking account?

utterance: we're checking on only my checking account please.

utterance: Ms. Morales, are we going to be withdrawing any money today?

utterance: No money today. No, I'm not going to be withdrawing.

utterance: OK Ms. Morales, I'm going to double check your information to make sure I have everything correct.

utterance: Your name is Amy Morales. Date of birth is ten six eighty-five.

utterance: Your account number is two four six eight nine eight four nine zero. The city you were born in is Chicago.

utterance: And we're calling to check today the balance of your account on your checking. Is that correct, Ms. Morales?

utterance: Yes. All the information is correct. Thank you.

utterance: OK, thank you Ms. Morales for verifying your information.

utterance: OK, if you can please provide me with one moment while I pull up your account information.

utterance: Yes, take your time please.

utterance: OK Ms. Morales, thank you for holding.

utterance: So checking on your account balance, we have a balance of five hundred dollars on your checking account.

utterance: Is that the correct amount?

utterance: Yes. That sounds about right. Thank you for the information.

utterance: I also have another question. I would like to know if you can provide me with ATMs near my area?

utterance: Sure. I'll be happy to help you with that Ms. Morales. Let me look up ATMs near your area of living. If I may have your home address please.

utterance: Yes, home address is twenty-four twenty South Ramona Circle Tampa, Florida three three six one two.

utterance: OK, one moment please.

utterance: So I pulled two locations near you Ms. Morales. We have one by Fowler Avenue. It's actually inside a Wawa gas station.

utterance: And we also have another one. Bush Boulevard. It's near the mall plaza. Would you like the physical address of both location Ms. Morales?

utterance: No, thank you. I actually know exactly where those locations are located so I wouldn't need the address. But thank you for asking.

utterance: OK, Ms. Morales.

utterance: Is there any other accounts you would like me to check on?

utterance: Is there any other questions you may have for me or anything that I can help you with?

utterance: No, I think I have all the information I need. Thank you.

utterance: Great. Would you like some information on how to actually find a ATM on our online services?

utterance: No thank you. if I need that information then I will call back.

utterance: OK, Ms. Morales. Is there anything else I can assist you with?

utterance: No thank you, Alysha. You've been a great help. Thank you.

utterance: It was a pleasure talking to you Ms. Morales. I hope you have a great day and thank you for calling Intellibank.

utterance: Thank you. Bye.


utterance: Hello, thank you for calling Intellibank. This is Peter. How may I help you?

utterance: Hi, Peter. This is, Simone.

utterance: Hi, Simone. How are you doing today?

utterance: I am doing well.

utterance: What can I help you with today, Simone?

utterance: well, I'm having a hard time deciding if I should just go to the ATM and get some cash out of my account. And, then, sense the ATM is right there I should just then get inside the branch and just deposit it into my other account?

utterance: Is there another way I could do that? I'm kind of busy. I'm running around and I don't really have time to do all these stops.

utterance: do you have our mobile banking app?

utterance: I don't know, hold on a second. What is it? What is it supposed to look like?

utterance: It's the Intellibank logo. It's a little blue circle with an I in it.

utterance: OK. Hold on let me look through all my apps over here. No, I do not have it.

utterance: Do you have access to our web banking?

utterance: You mean like on my phone?

utterance: or on a computer or an iPad or anything like that?

utterance: Not at the moment.

utterance: Not at the moment. OK. so, let me see. Simone, we can give me. What's your last name?

utterance: Simone Bishop.

utterance: Bishop. All right. And your date of birth?

utterance: April second nineteen sixty-eight.

utterance: All right. And a current address for you, Simone?

utterance: six seven zero Maple Road Stowe New Hampshire nine one zero one one.

utterance: All right, I am pulling you up here. OK, I have located your accounts. we can do a transfer. We can do a transfer over the phone if you would like.

utterance: Really? You can do that? OK. Well, let's. Well, yeah.

utterance: I can do that for you.

utterance: OK. So to verify your account, the last four digits of your social security number.

utterance: Seven four one one.

utterance: All right, OK, that checks out. So what are you looking to move? you're looking to move money from where to where? How much ?

utterance: from my checking account to my saving account.

utterance: OK. All right.

utterance: Doesn't that always feels good when you actually have extra money to put into your saving account?

utterance: And.

utterance: Oh it absolutely does. Well, thank you for being such a valued customer and and saving your money with us.

utterance: Aww, just such a

utterance: you're welcome. Just give me a little bit of a higher percentage and I'll be even more happier.

utterance: All right. OK, so how much would you like to transfer from your checking account ending in two nine one one to your savings account ending in two nine one two?

utterance: let's move three thousand.

utterance: Three thousand dollars? OK. So, just to confirm, we're moving three thousand dollars from your checking account two nine one one to your savings account two nine one two. Correct?

utterance: Correct.

utterance: All right. OK, so I'm going ahead and processing that transaction right now. Is there anything else I can assist you with today?

utterance: actually, can you please give me the balances on both accounts,

utterance: Oh, on both accounts? Sure.

utterance: So in your checking account now, you have seven thousand one hundred and thirty-two dollars and forty-three cents. And with the addition of the three thousand dollars to your savings account you now have thirty-four thousand dollars four thirty-four thousand, I'm sorry, one hundred and thirteen dollars and fifty-three cents.

utterance: Oh, OK, feels good.

utterance: So, can I interest you in any other products that we have?

utterance: What do you have?

utterance: Well, we have CDs that you could use some of that money and put them into a CD.

utterance: Yeah, but then. Yeah, but then I can't touch it for a certain amount of time, right?

utterance: We also

utterance: That is correct.

utterance: Yeah, it's tempting but I got to think about that one.

utterance: OK. Was there anything else that we can assist you with today here at Intellibank?

utterance: No, I was just had no idea that I could actually do that over the phone. I thought that I have to sit home in front of the computer, do all the stuff or just drive there and basically spend an hour of doing it all, but that worked.

utterance: OK. Well, you can also download our mobile app and log into it and then if you ever wanted to transfer money across the mobile app you could do that even quicker than our phone call.

utterance: OK. Well, when I get a spare. A spare minute I'll do that.

utterance: So, if you would like, I can send

utterance: You a link in your email that we have on file here.

utterance: Oh, even better. Please do.

utterance: All right.

utterance: So, I will send you the link to the mobile banking app and to your Simone Bishop email. And That has been sent. So is there anything else that we can assist you with today?

utterance: No, that was very, very nice.

utterance: All right. And if there's nothing else, thank you for being a valued customer of Intellibank. And we look forward to serving you in the future.

utterance: Thank you, Peter.

utterance: All right. Have a good day.

utterance: You, too. Bye bye.


utterance: Good afternoon thank you for calling Intellibank. This is Rose how can I help you today?

utterance: Hi Rose my name is Kim how are you today?

utterance: I'm doing pretty good thank you so much for asking. And how about yourself?

utterance: I'm doing pretty well. Happy to be enjoying this nice weather and all these fall leaves and all the beauty around me.

utterance: Oh my! I would trade places with you in a heartbeat. It's so hot where I am! And there are no changing of the leaves.

utterance: Oh no.

utterance: Oh no!

utterance: Yeah I live in Myrtle Beach, South Carolina and this has been a record heat this year. I mean just unfathomable. And then we had fall for like two minutes and now we're back to the crazy heat. I don't know what's going on!

utterance: Oh wow! I didn't know it would be so hot down there still. I mean I've been there before but only in the summer I didn't realize it would still be so hot!

utterance: Yeah.

utterance: It generally starts to cool down a little bit before it's like the hurricane you know season.

utterance: which is generally you know in September. So I don't really know what's going on. I mean we're heading towards the middle of October and I can still swim.

utterance: yeah well, that part is pretty cool!

utterance: Yeah that part's awesome. You know going to the beach and it being beautiful. And honestly when you're down there you know the weather is it's different cuz you're getting that ocean breeze. So it can be hot everywhere but once you get down to the ocean it's drastically different. It just feels wonderful. I'm just ready for you know sweatpants and and leggings you know just to wear around the house and stuff but it's still far too hot for that.

utterance: Oh yeah.

utterance: Yeah absolutely.

utterance: And where are you?

utterance: I'm up in Philadelphia Pennsylvania. So I'm definitely enjoying the fall weather and having my hoodie on and and sitting outside enjoying the the smell of the burning leaves and such.

utterance: Oh that's so nice!

utterance: Yeah!

utterance: I would definitely maybe I need to come up there and have a little little fall vacay since we're not gonna have fall this year here.

utterance: Yes I'm telling you it's beautiful this time of the year up there.

utterance: Oh my God. I can imagine. I've heard how pretty it is up there. Wow that's awesome.

utterance: Well I'm calling today because I'm trying to transfer money from my account to my mom's account and I was wondering if you could help me with that please.

utterance: Oh sure I can definitely help you with that. I just have to ask you a few questions so we can get the transfer initiated. I know you said your name was Kim, what's your last name hun?

utterance: It's Johns that's J O H N S.

utterance: Thank you so much and your date of birth.

utterance: Is April twenty-fourth nineteen seventy-seven.

utterance: all right thank you so much. And I have to ask you you security question what is your mother's maiden name?

utterance: it's Murphy .

utterance: OK and also what type of account are you making the transfer from?

utterance: I'm making it from my checking account.

utterance: OK awesome and can you please provide me with your address?

utterance: sure! I think you all should have my updated address. but let me just give you that and my old address just to see which one you have.

utterance: Sure!

utterance: my updated address or excuse me my new address is forty-nine Holland Drive and that's Philadelphia Pennsylvania one nine one zero one. my previous address is seventeen oh one Loganville Drive. And that was apartment number three zero zero still in Philadelphia PA but the ZIP was one nine one two seven.

utterance: It looks like we have the second one.

utterance: Oh OK if we can update that please to my new address

utterance: Sure!

utterance: That yeah. Thank you so much that way I get you know any mailings from you all. all my statements and everything at my new address.

utterance: Of course no worries at all. Let me update that for you right now.

utterance: Thank you so much. I mean I do have a forwarding of address at the other one. but you know that only I think that only lasts for like sixty days or something like that.

utterance: You're welcome.

utterance: Yeah it's no worries I can certainly take care of that do that for you right now.

utterance: OK thank you.

utterance: You're welcome. All right Ms. Johns what is the account number that we are are going to be making this transfer from?

utterance: the account number is one one two one zero zero zero five nine five.

utterance: Thank you so much. And the dollar amount that you are transferring?

utterance: it's five hundred dollars even.

utterance: OK. And the account number that you are transferring to.

utterance: that is my mom's account her name is Nancy Johns. And her account number is seven zero eight five six four six seven four four.

utterance: OK thank you so much and we are transferring five hundred dollars even into her account.

utterance: Yes please.

utterance: OK now that will leave your account balance at three thousand eleven dollars and twenty-two cents .

utterance: Oh OK thank you.

utterance: You're very welcome. Bear with me one second while I complete this transfer.

utterance: Sure absolutely. and I do wanna ask you for for help doing one more thing once that's once you're done with that.

utterance: Certainly! And would you like any further information about setting up online banking in order to transfer funds more conveniently in the future?

utterance: no not right now but I would like some help opening up a a savings account please.

utterance: Certainly I can definitely help you with that. we do have a free savings account. we have a special going on this month where we can offer that. Would you like to take advantage of that one?

utterance: Yes please that sounds great!

utterance: All right let's see here. Bear with me just a moment. Too doo doo OK I know that I've already asked you all these questions before but I have to ask them again OK? All right I've already got your first and last name and your date of birth. I just need your social security number?

utterance: Sure.

utterance: my social security number is one seven three seven three nine five zero three.

utterance: All right and what security question would you like to have? Mother's maiden name? The name of your frist pet? Or what street you grew up on?

utterance: I'll do the street that I grew up on and the name of that street is Broadway.

utterance: All right thank you Kim. And let's see. I think I have all the information I need You will incur. you will earn two percent interest on this account again this is a completely free account so there will be no fees incurred. And do you need help with setting this up online or would you like me to send that to your email as well?

utterance: no you can send that to my email. my email address is K Johns seven seven seven at Gmail dot com.

utterance: OK I'm sending that to you right now.

utterance: OK great thank you so much. I appreciate your help.

utterance: You're very welcome. All right Ms. Johns was there anything else that I can help you with today?

utterance: no that's everything. Thanks again I appreciate all your help.

utterance: Oh you're so welcome Kim! I hope you have a wonderful rest of your day and thank you again for being a part of the Intellibank family.

utterance: Thanks again bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank customer service, this is Nick. How may I help you today?

utterance: yes, my name is Dan Pearce P E A R C E. And my daughter's car broke down and I need to get her some money I guess. I'm not sure how to do that.

utterance: All right, Mr. Pearce. Well, there are a variety of options we can try for you today. where is your daughter located?

utterance: she's in Tulsa Oklahoma.

utterance: All right, and I she's needing that money immediately I assume?

utterance: Yes. The repair shop is waiting on to get some money, before they would start work on it.

utterance: Absolutely Mr. Pearce. Well, I believe we can do a wire transfer for you. Either directly to the repair shop or into your daughter's account and that will make those funds available immediately.

utterance: OK, Let's do that into her account.

utterance: Absolutely. Can I have you verify your name and date of birth for me, sir?

utterance: Dan Pearce P E A R C E. And July twentieth nineteen sixty-two.

utterance: Thank you, sir. And as a security measure if you can answer the following question for me. What was the color of your first car?

utterance: Blue.

utterance: Thank you, sir. Have verified that information. I see you have a checking account and a savings account with us. Which of those would you like to transfer the money out of sir?

utterance: My savings account.

utterance: Absolutely, and if you could provide me with the last four digits of your savings account number.

utterance: hang on let me go find it. OK, have got it.

utterance: All right, sir. Just the last four of that number for me, please.

utterance: Five seven seven zero.

utterance: Thank you, sir, and can you provide me with the account number for her account that you are transferring the money into?

utterance: Seven four three zero seven zero zero one one eight.

utterance: All right, just to confirm that is seven four three zero seven zero zero one one eight. Is that correct?

utterance: That's correct.

utterance: Thank you, sir, and how much money would you like to wire into that account.

utterance: Fifteen hundred.

utterance: Absolutely. I have here a wire from your savings account into this checking account that you provided for fifteen hundred dollars and zero cents. Is that correct?

utterance: That is correct.

utterance: All right, sir. And if you can verify the last four of your social again, I will put this through.

utterance: All right, six three.

utterance: OK, sir.

utterance: I've gone ahead and processed that wired transfer for you. And you can let your daughter know that money should be in her account immediately.

utterance: All right, thank you.

utterance: Thank you, sir. Is there anything else I can help you with today?

utterance: mm that will be it.

utterance: All right, well if you hang on the line there will be a survey for you to let us know how we did today handling your call and if there's nothing else I can help you with I'll let you enjoy the rest of your day.

utterance: All right, thank you.


utterance: Hello and thank you for calling Intellibank. My name is Brittany. How may I help you?

utterance: Yes, I'm calling because I need to find a branch in my location and make an internal transfer.

utterance: OK. Can I have your first and last name?

utterance: Gerald Goodwin. And my date of birth is three nineteen nineteen eighty-seven.

utterance: OK. Thank you. And your address that we have on file?

utterance: OK. Hold on.

utterance: Yes. It's four five three Southwest Tenth Street Saint Louis Missouri.

utterance: OK. Thank you. And for your security code can I have your mother's maiden name please?

utterance: Pullam.

utterance: OK. Thank you. So you stated that you would like to locate a branch in your location, is that correct?

utterance: Yes, please. I also need to make an internal transfer too.

utterance: OK. and can I have the street address? Well we'll do the branch location first and then we'll do the internal transfer. afterwards. but can I have the street address where you are inquiring?

utterance: Eight one one Pecan Way Drive.

utterance: OK. Thank you. And the city and state?

utterance: Live Oak Virginia.

utterance: OK. Give me one second. Let me see if I can locate branch locations in your area. OK. I do see that there are several branch locations near you. there is a branch located on Fifty-third Street one mile away. there is also a branch it looks here Fifth Avenue and Tenth Street five miles away from you on Southeast Boulevard. also on Wilmer Drive International about point eight miles away. there's a branch. Would you like further information about how to find ATMs in your location using our online banking tool?

utterance: No. Thank you. Also, I would like to move money from one account to another. I love to fish and these and there is a fish tournament next week. The entry cost is five hundred dollars and the top prize winner takes home four thousand, so I really would like to enter. I think I can win. Do you enjoy fishing?

utterance: no not necessarily. Is it nice?

utterance: Yes, especially when the weather is beautiful. it's in California. Is the weather nice where you are?

utterance: Yes it is, thank you.

utterance: OK. So you would like to make an internal transfer or you'd like to make a transfer is this an internal or external transfer?

utterance: Internal. It's from my savings to my checking account.

utterance: OK. I can help you with the transfer. What is the account number you would like to withdraw from and how much?

utterance: I would like to withdraw five hundred from my savings account number six four two six seven eight nine five and put it in my checking account number two four seven nine six four please.

utterance: OK. So to confirm, you are transferring five hundred dollars from your savings ending in seven eight nine five to your checking ending in seven nine six four?

utterance: Is this correct?

utterance: Yes.

utterance: OK. OK. So I do have those funds transferred. so you have a balance of eight hundred thirty-four dollars and ninety-four cents in your checking account and let me see your savings here and you have a balance of ten thousand three hundred dollars. in your savings account. OK. So as I'm finishing this up, would you like further information about setting up online banking? in order to transfer your funds more conveniently in the future?

utterance: No, that's it. Thank you.

utterance: can you give me the amount that's in my savings again?

utterance: Oh sure the amount that is in your savings is ten thousand and three hundred dollars.

utterance: Oh OK thank you.

utterance: All right is there anything else that I can do for you?

utterance: No. Thank you and have a blessed day.

utterance: All right no problem again thank you for calling Intellibank. My name is Brittany and you have a great day.

utterance: You too.


utterance: Thank you for calling Intellibank. My name is Heather. How can I help you today?

utterance: Hi. My name is Larry Billups and I'm calling to see if you guys have a local ATM machine nearby that I can get to? I need to buy my Aunt Donna a birthday gift.

utterance: All right, Mr. Billups. I sure can help you with that. Let me get a little information from you so that I can make sure I get you a few ATMs that are close by your location.

utterance: Sounds good.

utterance: Right. Could I get your street address, please?

utterance: yes yes yes.

utterance: Seven eighteen West Laus Peoria, Illinois.

utterance: OK. You said seven eighteen West Laus Street?

utterance: Yes.

utterance: OK.

utterance: and you stated the city was Peoria?

utterance: Yeah. Peoria, Illinois.

utterance: P E O R I.

utterance: R I.

utterance: Yes. P E O R I A.

utterance: OK. And the state was Illinois. Correct?

utterance: Yes.

utterance: Could I get the ZIP code, please?

utterance: Six one six oh two and my phone number is area code six six two nine three nine thirty-eight twenty-four.

utterance: All right. Thank you very much, Mr. Billups. Let me look up and see if we have any nearby ATMs.

utterance: OK. OK. So how's it going for you today?

utterance: Oh, it's going pretty good, sir. How is your day going?

utterance: It's

utterance: It's it's it's going well. It's going well. How's the weather. It's good?

utterance: Oh, it's pretty good down here. Nice and cool.

utterance: All right.

utterance: I'm waiting. I'm very happy that fall finally came.

utterance: All right. Me too.

utterance: OK, Mr. Billups. So it looks like we have a few ATMs close by. I'm only listing about two that are close to your location.

utterance: OK.

utterance: One is about a mile on your location on Meador Street.

utterance: in Peoria, Illinois at six one six oh two.

utterance: You said Meador Street?

utterance: Yes, sir. Meador.

utterance: M E A D O R.

utterance: OK.

utterance: OK.

utterance: The next location I'm seeing is on Francis Drive. It is one twenty-three Francis Drive

utterance: One twenty-three.

utterance: Yes, sir.

utterance: I write kinda slow. You have to bear with me.

utterance: That's no problem, Mr. Billup.

utterance: All right.

utterance: One twenty-three. You said Francis?

utterance: Yes. F R A N C I S.

utterance: OK. All right.

utterance: OK and that ZIP code is six one six oh three.

utterance: Six one six oh three.

utterance: In Peoria.

utterance: Yes, sir.

utterance: All right.

utterance: Yeah.

utterance: And it looks like those are the only two that are available at our branch.

utterance: I do have a ATM that's close to those branches about two miles if you wanted to try that one. It's with the a different bank. Farmington Bank of Illinois.

utterance: OK. Can I have that information?

utterance: Yes, sir. It's at two forty-nine.

utterance: two forty-nine.

utterance: Bartlett.

utterance: B A R T L E T T.

utterance: Can you spell that one more time?

utterance: B A R T L E T T.

utterance: OK.

utterance: Avenue.

utterance: In Peoria, Illinois at six one six oh four.

utterance: OK. Six one six oh four. I got that.

utterance: All right.

utterance: mhm. Oh and yes, sir. I don't know if I gave you the first few numbers for Meador Street. It was actually twenty-four Meador Street. on that first. Yes, sir.

utterance: Twenty-four Meador Street?

utterance: Oh OK. I see it.

utterance: thank you for that.

utterance: It's no problem.

utterance: OK.

utterance: All right, Mr. Billups. Would you like to know some information about online banking in case you don't feel like going to those locations? You could just use a debit card. I know you have one with our bank. We usually issue them. say you want some information about online banking, I can give you that. That way you can check your account or set up a new account online to get.

utterance: I think. I think I'm. I think I'm good.

utterance: OK, Mr. Billups.

utterance: would that be all for you today, sir?

utterance: yes. Yes and you was a very big help to me. So thank you.

utterance: Oh, thank you, sir.

utterance: I hope your daughter enjoys her gift.

utterance: And again, my name is Heather. I hope you have a good rest of of your day.

utterance: Thank you. You too.


utterance: Good morning, Intellibank, Amber speaking. How can I help you?

utterance: Well I this is Robert Johnson and the reason I was calling well, I had a couple reasons I needed to call, actually. oh yeah, that's right. Well I'm going on vacation here in like oh two weeks out to the Bahamas. And there was a couple of things that my significant other wanted me to check in on, first.

utterance: Sure. What can I help you with?

utterance: well, first I need what are those things she mentioned them, but I can't quite remember what she called them. It's like a pre-loaded card. For spending out in the country, if you're outside the states.

utterance: Oh, yep. are you referring to the Traveler's Card?

utterance: Yes! OK yes that's what it is, sorry.

utterance: Yep, we do offer those. I can definitely help you get set up with one of them.

utterance: Oh, that would be great. do I have to go into the bank to find to get this or do I order it over the phone?

utterance: You would need to go into the branch to pick it up. They will need to verify your identity. But I can get it all set up over the phone, and then all you have to do is just go in and pick it up.

utterance: OK yeah. That would be completely fine. first, what information do you need?

utterance: OK I just need to get your account information in order to put your account on to the card.

utterance: Alright, yeah. can I put you on hold one second cuz I don't have any of that information prepared, I am so sorry.

utterance: Yep, not a problem.

utterance: Alright.

utterance: Yeah, all right sorry about that, I'm back. with my savings account number is oh two two one seven three.

utterance: OK, you have a security question on your account. What is the color of your favorite shoe?

utterance: Oh magenta?

utterance: Yes, that is correct. And then can I please get your driver's license number?

utterance: Yes that's eleven two X X as in X-ray sixty-six seventy-nine.

utterance: OK, perfect. And you said you wanted to put your savings account on this card?

utterance: Oh, actually I meant my checking, sorry.

utterance: Your checking account? OK, perfect. OK so I have your checking account now tied to this card. it is immediately ready to use. and then like I mentioned earlier you'll just have to go in to your local branch to pick it up. You'll need to verify everything to make sure.

utterance: where's

utterance: The local branch located in relative to where I'm at?

utterance: Yep, I can definitely help you with that as well. can I please get your address?

utterance: Yeah that's twelve fifteen North Cat Cave Lane, San Diego, California, nine two zero eight three.

utterance: OK, just one moment here. Oh, looks like you're not too far from this branch. OK, so. It looks like we are actually located about three miles away from that location, and we're at seven zero five Main Avenue.

utterance: Oh, yes, I know right where that is, thank you.

utterance: Is there anything else I can help you with?

utterance: No, you've been really helpful, thank you.

utterance: Alright, well then, I will put this up front for one of the gals to help you when you come in. And if there's nothing else I can help you with, you have a safe vacation.

utterance: You too!

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. My name is Lesley. How can I help you today?

utterance: yes I'm at this food truck and they won't take my Intellibank card. Can you help me?

utterance: All right sir so they won't take your Intellibank card there?

utterance: yes ma'am they won't take it.

utterance: So do they take cash Sir?

utterance: yes they take cash. They only take cash.

utterance: OK Sir. well I can give you a list of ATM locations close by. That way you can do a withdrawal and that way you can pay for whatever you're getting at that food truck. All right?

utterance: All right I hope it's close by.

utterance: Yes Sir.

utterance: All right. Thank you.

utterance: OK let me get your first and last name please.

utterance: Yeah first name Dale last name Walker.

utterance: I'm sorry and my phone number in case you need it just in case you need it there is eight area code eight four seven eight eight seven nine four four four.

utterance: All right Sir. So Mr. Dale Walker let me just look up your information right quick. I'm gonna need a little bit of information about the location so that I can get you the closest ATMs nearby.

utterance: OK.

utterance: OK Sir could you give me the street address please?

utterance: the. yes. Can you hold on a moment so I can find it at the see where it's at.

utterance: Yes sir.

utterance: that street address is is is nine six four Old Street, West Liberty, Illinois area code six two four seven five.

utterance: All right Sir you told me that it's nine six four Old Street West Liberty, Illinois and at six two for seven five?

utterance: Yes.

utterance: All right Sir. Let. Gimme just one moment while I look up some locations nearby.

utterance: All right.

utterance: Yeah all right Sir. Looks like we actually have four nearby locations. Those locations are well actually two of these locations are within driving distance and two walking distance.

utterance: All right.

utterance: I'll take them all.

utterance: All right Sir so this first location This is the one in walking distance from that food truck.

utterance: OK.

utterance: It's at one Valley Farms Road.

utterance: Valley Farm Road.

utterance: Yes

utterance: Sir.

utterance: The hours for their ATM is from nine a.m. to five p.m.. So since it's around three o'clock here I'm not sure what time it is there? You should have a little bit of time to actually make it to that one.

utterance: OK.

utterance: Yeah I got about two hours.

utterance: All right sir.

utterance: And this next location. This is a actual drive up ATM so this one's at seventy ninety-eight South Glendale.

utterance: OK.

utterance: South Glendale?

utterance: Yes Sir. That one's within walking distance.

utterance: OK.

utterance: And

utterance: These next two are within driving distance just in case you wanted to head out a little further.

utterance: OK.

utterance: OK Sir. these two locations are. The first one's ninety-nine Harvey Circle.

utterance: OK. Got that.

utterance: Yeah that one's like a three quarters of a mile away.

utterance: All right.

utterance: And the next one is at eighty forty Cherry Hill Court.

utterance: All right Cherry Hill Court.

utterance: Yes sir.

utterance: OK and the the one that's closest to me walking distance is there any fees transaction fees that I have to do?

utterance: No sir. That is with our local branch so there's no actual ATM fees with that one. I do see here there is another bank branch that is also close by within walking distance. It looks like it's a little closer than our branch. I can give you that one but there is a fee to use their ATM, sir.

utterance: OK.

utterance: And that's not you guys branch?

utterance: No Sir. There's a fee on here. It could be anywhere from two to five dollars. it actually depends on what they're wanting to charge how much you debit out.

utterance: OK. I take that location.

utterance: OK sir. That location is at eighty-two forty-two Starlight Street.

utterance: Starlight Street?

utterance: Yes sir.

utterance: All right. OK thank you. Thank you very much. So how's the weather treating you down there where you're at?

utterance: Oh it's been pretty clear skies and beautiful days down here sir. How about you?

utterance: it's beautiful, just excellent.

utterance: Well I hope it's beautiful down there today if you're gonna go walk to one of these ATM.

utterance: yes. I'm at the food truck and everything so I'm I'm I'm I'm gonna sit out here and enjoy myself.

utterance: All right Sir. That's great. Is there anything else I can help you with Mr. Walker?

utterance: Oh no that's about it. I really appreciate your help.

utterance: All right thank you so much for your time and patience. Again my name was Lesley. Enjoy the rest of your day.

utterance: Yeah thank you Lesley.

utterance: All right thank you. Bye bye.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Jerry I need to find a branch near me.

utterance: OK well terrific. Happy to assist you with that. and If I could just ask are you a customer with us here?

utterance: Yes.

utterance: All right and you wanna find a branch.

utterance: Nearby. what's your name If I may ask who I'm speaking with?

utterance: Evelyn Richards.

utterance: All right Ms. Richards. Thanks for being a customer here at Intellibank. And If I could just find out a little bit of information so I can find a branch and location nearby where you might be at. Ms. Richards. First of all let me just verify a little bit of information about you. what is your date of birth with us?

utterance: Eleven, eleven, eighty-four.

utterance: All right. And what's your phone number with us?

utterance: Six, seven, eight two, zero, two, four, two, five, three.

utterance: All right. Terrific, terrific. And are you looking to get by a branch? Are you at home or or do you know where you might be at on travelling?

utterance: Yes, I have the address.

utterance: OK. You have an address for where you might be at?

utterance: Yes.

utterance: All right well terrific. what's the street address where you're at so that I can pull up a branch near that address?

utterance: OK. Is one, four one, Oakwood Avenue.

utterance: All right. That's one four one Oakwood Avenue?

utterance: Yes.

utterance: All right and what's the city?

utterance: Smyrna.

utterance: All right and what is the state?

utterance: Georgia.

utterance: All right.

utterance: And I also need to know what the hours are.

utterance: Absolutely, absolutely. yes and as far as the branch I was able to pull up several locations here. the one nearest to the address you gave me is located at five seventy-three.

utterance: Broxville Boulevard.

utterance: OK.

utterance: And is that nearby or did you need another location?

utterance: Can you give me one more?

utterance: Yeah, yeah sure. the other location I'm seeing is about a mile and a half from the address you gave me and that is at four twenty three Marietta Court.

utterance: Yeah, that one is better.

utterance: All right, terrific. And just so that you know to answer your question there. the hours of our operations for are branches are from nine a.m. to four p.m. Monday through Friday. And on Saturdays from nine to twelve noon.

utterance: Well that's good cause I need to apply for a car loan. I was thinking that I could maybe speak to one of your loan officers.

utterance: Terrific, absolutely. Happy to I'm sure one of our loan officers would be happy to talk with you and process your loan application and see if we can get you that car loan.

utterance: Well good. I'm just so excited because of the time of year you know this is the Thanksgiving and Christmas is just so exciting.

utterance: You know it is a wonderful time of year. I think the song is it's the most wonderful time, is it Ms. Richards?

utterance: yes. Mhm.

utterance: And it is a terrific time of year for to family, celebration, friends, fellowship and really hopefully with this pandemic this year. hopefully it'll be something that more people will be able to celebrate in a way that maybe they weren't able to last year.

utterance: I totally agree.

utterance: Well, is there anything else?

utterance: Yes. I'm tryna get my checking account balance.

utterance: Ah, absolutely. Be happy to help you with that as well Ms. Richards. if you would I just need your account number. is this for your checking account?

utterance: Yes.

utterance: OK, yeah. If you would let me just get your checking account number and I'll be able to pull up your account information.

utterance: All, right. can you hold on for me just a minute and let me get it?

utterance: Absolutely!

utterance: OK, thank you. All right, I have it.

utterance: OK. If you would go ahead Ms. Richards.

utterance: OK. It is eight, four, nine six, five, nine.

utterance: Alright. That's eight, four, nine, six, five, nine?

utterance: OK, I'm sorry that's that's not correct. It's nine, eight, four, six, five, nine.

utterance: All right, not a problem. You said that was nine, eight, four, six, five nine?

utterance: right.

utterance: OK. All right. I think I did get that pulled up for you and just for again security purposes, what was your mother's maiden name?

utterance: Sanchez.

utterance: All right Ms. Sanchez pardon me Ms. Richards let me her I tell you it's the end of the day so forgive me for that sometimes it all happens all at once sometime on these calls.

utterance: Totally understood.

utterance: Now Now Ms. Richards I see your account balance in your checking account balance is five thousand three hundred and twenty-two dollars and nineteen cents.

utterance: So it's five thousand three hundred twenty-two dollars and nineteen cents.

utterance: Yes ma'am.

utterance: OK. Thank you very much!

utterance: Well, is there anything else we can help you with here today?

utterance: No, I think that'll be it.

utterance: Well again Ms. Richards we certainly do appreciate your business, we appreciate you of course giving us a call here today and hopefully we'll be seeing you at the branch as you apply for the loan with us here shortly.

utterance: Absolutely!

utterance: You have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thanks for calling Intellibank. This is Jerry, how can I help you?

utterance: Yes, hello Jerry, my name is Evelyn Richards.

utterance: can you help me find an ATM near me?

utterance: Happy to help you with that, Ms. Richards, and how's your day going?

utterance: Well my day is going really well. I need I'm trying to get some money out to help my son, you know, with some things that they're trying to get taken care of.

utterance: not a problem at all, and I can certainly understand. you know, sounds like your son's got a great mom there who been willing to help him out.

utterance: Yes, oh yes. He's a great son as well.

utterance: Well, Ms. Richards, if I could just ask, what is your phone number?

utterance: It is six seven eight two zero two four two five three.

utterance: OK, that's six seven eight two zero two four two five three.

utterance: Correct.

utterance: OK, and Ms. Richards, where. what is the street address of where you're looking to find an ATM near?

utterance: OK, it is three six eight eight Lehman Court.

utterance: OK, that's three six eight eight Lehman Court.

utterance: Yes.

utterance: All right, and what's the city?

utterance: Smyrna.

utterance: And what's the state?

utterance: Georgia.

utterance: All right, and let me see if I can pull that up.

utterance: OK.

utterance: And and by the way how much money can I get out of the account?

utterance: you're asking how much money can you withdraw from the ATM?

utterance: Yes.

utterance: OK, sure yes. Well, the daily withdrawal limit at our ATMs Ms. Richards, is seven hundred and fifty dollars.

utterance: Wow, OK, thanks.

utterance: So, you know, you can go to the ATM and withdraw up to seven hundred and fifty dollars and that's per day.

utterance: OK. Well good I can do quite a bit with that.

utterance: Terrific, and I was able to pull up about two or three different locations that I'm seeing here. one is about a half a mile from your address that you gave me there and that address for the ATM is six twenty-three Roberts Road. The other is located at five twenty-two Johnsonville Avenue and the other is twenty-two eleven Bill Drive.

utterance: OK, that's the one that I need right there.

utterance: OK. Terrific. that one appears to be located actually in a shopping plaza. looks like this is located at a grocery store. It's saying Publix here.

utterance: Yes, OK.

utterance: OK. Well terrific, and with that being said Ms. Richards, by the way are you aware of our online banking options that we have available?

utterance: No.

utterance: OK. Well, if you're unaware of the online banking, Ms. Richards, you actually can just go to our website here at Intellibank and if you have your account number you can of course create your online account with us and right there you'll just choose your own username and password that you create.

utterance: Takes less than thirty seconds and from there you'll be able to access your account right there online. You'll be able to update your address, your phone number.

utterance: You can check your account balances with us. I see here you have both a checking and savings account with us. As well as you can make your payments on your auto loan that you have with us. You can do that all right there online, as well as transfer funds between your checking and savings account.

utterance: right there online and you can also check for the ATM locations by entering in the address in our system online and it will then offer you ATM locations near the address you give us.

utterance: Well that is wonderful. I don't go online that much, but I do need to learn to do that.

utterance: You can do that and beyond that as well, Ms. Richards.

utterance: That's what I'm here for as well. You can always give us a call here at the helpline if you're not comfortable going online and we're more than happy to assist you here on the helpline by giving us a call as well.

utterance: Well thank you so much.

utterance: let me ask, Ms. Richards, is there anything else I can assist you with?

utterance: No, there's not anything else you can assist me with today.

utterance: Well, Ms. Richards, we certainly do appreciate your time and you know, hopefully we were able to address all of your questions here today and hopefully you can get the money for your son here shortly.

utterance: Absolutely, that is the plan. I'm glad I can get that much out.

utterance: Terrific. Ms. Richards, you do have a terrific day.

utterance: You too. Thank you.

utterance: Bye bye now.

utterance: Bye bye.


utterance: Hello, welcome to Intellibank customer service my name is Mike. What can I do for you today?

utterance: Yes, hi. I'm calling because I need to close one of my accounts and transfer those funds to a separate bank.

utterance: OK, let me pull up your account so I can address your request, sir. may I have your account ID please, or another ID associated with your account, like a driver's license or social security number?

utterance: Oh yeah, good my driver's license. It is a Louisiana driver's license number two four six seven eight nine six three. that pull it up?

utterance: Yes sir, Thank you. Before we proceed, I just need to verify some information for the security of your account. What is your full name sir?

utterance: James Ernest Walker. My birthday is eleven one sixty. And my email is Jim dot Walker at Yahoo dot com, in case you need that.

utterance: Thank you, sir. You said your date of birth is November first nineteen sixty, correct?

utterance: Yeah, November yeah eleven one nineteen yeah November first nineteen sixty. Yes, I'm getting up there in age.

utterance: Thank you, sir. For your security questions, what is the name of your first pet?

utterance: I have so long ago we had so many growing up on the farm. Oh God this silly and this is the answer have given before Spot. Is that right? I mean .

utterance: Yes, sir that's correct. Thank you for verifying your information. Which account would you like to close?

utterance: I'm looking at my savings account here.

utterance: And what is the number of that account? The account number?

utterance: oh, here it is. six two six nine six eight seven five six zero.

utterance: OK, one moment sir.

utterance: Wait. I think I misread one of the. Hold on I misspoke my let's let me repeat it, please. My account number with Intellibank is actually six two six nine six three seven five six zero.

utterance: OK, thank you, sir. I do see the balance of your account and the balance is seven thousand one hundred and fifty-one dollars and seventy-nine cents. does this seem correct?

utterance: That's pretty close yes.

utterance: OK, what is the reason for closing this account, sir?

utterance: over the course of my life, I've opened up way too many accounts I don't even know where my accounts are. And so I'm just kind of picking up one a week. And just saying do I even care but I mean y'all haven't done anything wrong it's just that I have too many accounts and I can't keep track of them.

utterance: OK, sir. So you want to consolidate your accounts?

utterance: Yes.

utterance: And do you know the deposit routing number and the deposit account number sir to where you're transferring these funds?

utterance: Hold on it was right, Oh here it is. Yes the routing number with Commerce Hills Bank, is three one four five two nine zero zero one. And the account it's going to is, one two zero zero seven zero zero one four three.

utterance: Thank you, sir and is this a savings or a checking account?

utterance: it's it's a checking. would you mind just quickly repeating back to me the deposit number? Because I don't want to go somewhere else.

utterance: Yes sir. the deposit number one two zero zero seven zero zero one four three.

utterance: OK, good thank you.

utterance: And this is a checking account sir? Correct?

utterance: Yes yes, checking.

utterance: OK, would you like to close any other account, sir?

utterance: no, I'm only doing one at a time. at this point. So.

utterance: OK, sir. Just to confirm I will be closing your savings account with Intellibank and transferring the residual balance of seven thousand one hundred and fifty-one dollars and seven nine cents. From your savings account to the checking account number one two zero zero seven zero zero one four three. Is this all correct sir?

utterance: Yes. It is and do you know how soon that money will be transferred? I mean how long does it take?

utterance: It usually takes three to five business days for the transfer to occur. and the savings account with Intellibank will. It usually closes within one to two weeks. Is there anything else I can do sir? would you like to learn about any of our banking products?

utterance: No no no, I'm I got to go take a nap. That that'll be all thank you.


utterance: Hi, thank you for calling Intellibank. My name is Anna. How may I help you today?

utterance: Yes, ma'am. I'm calling cuz I need to make a wire transfer. Could you tell me please what are the fees.

utterance: Absolutely, we actually have three different types of wire transfers. We have domestic, international and we also have bill pay.

utterance: bill play pay, please. I forgot to pay my power bill and I went by after work and the office was closed.

utterance: Oh no. I am so sorry to hear that but I will be absolutely happy to assist you. The fee would be two dollars and ninety-five cents for account holders.

utterance: OK. I have checking and the fee sounds reasonable. Let's get this set up. OK?

utterance: OK, absolutely. Let's see, first, may I have your first and last name, please?

utterance: Yes, ma'am.

utterance: Mildred Pierce, P I E R C E.

utterance: OK, Ms. Pierce. may I also have your date of birth.

utterance: Yes, ma'am. My birthday is February the fourth, two thousand. And the last four of my social is five nine six oh.

utterance: OK, thank you, Ms. Pierce. To verify your birthday is February the fourth, two thousand and the last four of your social was five nine six zero.

utterance: Yes, ma'am.

utterance: OK, and for verification purposes, may I please have your maiden name?

utterance: Yes, ma'am. My maiden name is Green, G R E E N E. My checking account number is zero zero zero seven nine three three one.

utterance: OK, thank you for that, Ms. Pierce. I have your checking account number as zero zero zero seven nine three one. Is that correct?

utterance: No. It's zero zero zero seven nine three three one.

utterance: Oh, I apologize about that. Let me double check. I have zero zero zero seven nine three three one?

utterance: Yes, ma'am.

utterance: OK, great. And what is the amount that you need to transfer, well, the amount of the bill?

utterance: Yes, ma'am. My light bill was one forty-nine twenty-two.

utterance: All right, one forty-nine twenty-two.

utterance: Yes.

utterance: OK, great. Thank you. And what is the name of the the company that you need to transfer the payment to?

utterance: It's Omega, O M E G A, Power Company.

utterance: OK, thank you, Ms. Pierce. I have Omega Power Company and on your bill they should provide you up on the top right-hand corner with a routing number as well as your account number. Do you see that information?

utterance: I'm sorry. One second. The bill is in the other room. Can you hang on so I can grab it?

utterance: That is no problem whatsoever, Ms. Pierce. Take your time and let me know whenever you're back.

utterance: OK, thank you Ms. Pierce. I have the routing number as five eight two three seven one eight two eight. Is that correct?

utterance: Yes, ma'am.

utterance: OK, and what is the account number?

utterance: One eight two nine four four oh oh six five. Could you read that back, please?

utterance: Absolutely. The routing number is five eight two three seven one eight two eight. And I have the account number as one eight two nine four four zero zero six five. Do I have that correct?

utterance: Yes, ma'am.

utterance: OK, wonderful. now I do have the amount of one hundred forty-nine dollars and twenty-two cents coming from checking account number zero zero zero seven nine three three one, and that is to be transferred over to Omega Power Company. And again I have the routing number as five eight two three seven one eight two eight and your account number as one eight two nine four four zero zero six five. Was that correct?

utterance: Correct. How long before they will receive the payment?

utterance: OK, after I put the transfer through they will have they will receive that immediately. And with the two dollar and ninety-five cent fee, a total of a hundred and fifty-two dollars and seventeen cents will be deducted from your checking. Is it OK to proceed?

utterance: Yes, ma'am.

utterance: All right, wonderful. I do have that transfer in the amount of one hundred forty-nine dollars and twenty-two cents. I had that sent to Omega Power. Is there anything else I can help you with today?

utterance: No, ma'am. You've been very helpful. Thank you.

utterance: Well, thank you so much. And again my name is Anna. Thank you so much for calling Intellibank. Have a wonderful day.


utterance: Hello. Thank you for calling Intellibank. This is Peter. How may I help you?

utterance: Hey Peter. How's it going?

utterance: it's going well. How are you doing today?

utterance: Oh I'm doing well.

utterance: All right. Who do I have the pleasure of speaking with today?

utterance: Oh yeah sorry. This is Mina Bishop.

utterance: Mina Bishop. Hello Mina. How are you?

utterance: Oh I'm actually very excited.

utterance: Right. What's going on today?

utterance: I'm gonna need your assistance. We gotta do some wire transfer.

utterance: OK. All right. Where do we need the transfer the money? Is it internationally or domestically?

utterance: No, it's just here domestic. it's going to Berkshire Hathaway.

utterance: OK did you just purchase a new house?

utterance: I did! I'm a. Well, thank you. Hopefully first time home buyer.

utterance: Well, congratulations.

utterance: All right.

utterance: There you go. All the bills are gonna pile up.

utterance: Shbye bye. Do you have a. Do you. Do you have a mortgage person that you're working with?

utterance: Where? Here?

utterance: well we we offer mortgages at Intellibank so is that something that you would be interested in? Or.

utterance: Yeah, yeah, yeah.

utterance: I know but it turns out I had to get a different loan and you guys don't do the Condotel so I had to go with a private lender but thank you.

utterance: Oh got it. OK. All right so Mina let me see Do you have your account number handy by any chance?

utterance: you know you're. You will think that I have all my documentations ready to go. Actually, I don't. what else can we do?

utterance: OK.

utterance: so go ahead and give me a current address or the address that you have on file with us.

utterance: it should be two hundred and sixty Maple Street Stowe New Hampshire nine one zero one one.

utterance: OK. All right and Mina your date of birth?

utterance: March twenty-seven nineteen eighty-four.

utterance: OK. All right so I found your accounts and then for security purposes the last four digits of your social security number.

utterance: One one seven four.

utterance: One one seven four. OK. All right. So I've got your account pulled up here and are we transferring out of your checking account or your savings account?

utterance: out of my savings account please.

utterance: OK very good and and what is the amount that we will be transferring?

utterance: I have to put twenty-five thousand dollars. Can you believe that?

utterance: I can believe that.

utterance: It's insane. five thousand.

utterance: It is.

utterance: All right so we need to wire twenty-five thousand dollars to Berkshire Hathaway. Correct?

utterance: Correct.

utterance: And we are pulling twenty-five thousand dollars out of your savings account.

utterance: Yes.

utterance: OK and do you have the routing and transfer I mean the routing and account number for the Berkshire Hathaway account that we're. It. I'm assuming this is your earnest money deposit? Is that correct? All right. OK, routing number please?

utterance: Yes.

utterance: Yes Yes.

utterance: Routing number. OK let me just make sure that I have it correct. That's the routing right? That's . OK. The routing number is two three one four five five one two two.

utterance: All right. You said two three one four five five one two two?

utterance: Yes.

utterance: All right. And the account number that we're wiring this money to?

utterance: It is nine one zero two one three five seven.

utterance: So you said nine one zero two one three five seven. Correct?

utterance: Correct.

utterance: All right. And we are making this wire transfer for twenty-five thousand dollars correct?

utterance: Yes my heart just is gonna break.

utterance: OK. All right so I have started to initiate this wire transfer so you should see that. It should appear in Berkshire Hathaway's account wire transfer account and I believe they have a separate escrow account that this will be transferred into and you can call them. Actually you should probably call your realtor. Is is Is your realtor with Berkshire Hathaway?

utterance: Yes.

utterance: OK so then you should probably call your realtor and have them follow up to verify that they've received it. and the confirmation for this is. Do you have a pen handy?

utterance: OK.

utterance: yes I do.

utterance: OK so the confirmation number for this is seven one one.

utterance: Oh, hold on. My pen's not writing. Let let me go grab another one.

utterance: OK.

utterance: No worries.

utterance: OK let's see this. OK this one's working.

utterance: OK.

utterance: Seven one one.

utterance: Seven one one.

utterance: Three five.

utterance: Three five.

utterance: Two five.

utterance: Two five.

utterance: Five six.

utterance: Five six.

utterance: Nine three two two.

utterance: Nine three two two.

utterance: OK and that's for the your wire transfer of twenty-five thousand dollars coming from your savings account to the Berkshire Hathaway escrow account. is there anything else that we can assist you with?

utterance: OK.

utterance: Are you guys?

utterance: Charging me any fee

utterance: yes. I'm sorry.

utterance: It's a fifteen dollar fee for a wire transfer.

utterance: OK can you just go ahead and take that out of my saving account please.

utterance: OK.

utterance: Perfectly fine.

utterance: OK.

utterance: And then is there anything else that we can do for you?

utterance: no I guess that's it. Oh actually can you tell me the balance on my saving account please?

utterance: yes so after this this wire transfer and the associated fifteen dollar fee you will have four thousand seven hundred and forty-five dollars and thirty-two cents.

utterance: And I'm all broke.

utterance: Easily.

utterance: What happens when you end up buying a house.

utterance: yes I am starting to figure that out very very quickly.

utterance: Yeah but it's probably better than paying rent.

utterance: Yes it is. That's why my parents are saying too. So.

utterance: All right.

utterance: OK. All right, Peter. Well thanks so much.

utterance: Sure. You have a wonderful day.

utterance: You too.

utterance: All right. Talk soon. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Cathy. How may I help you?

utterance: Hi Cathy. I'm calling today because I need to find an ATM machine and to make an internal transfer.

utterance: OK great. Now did you want to make that internal transfer at the ATM machine?

utterance: No no no. I'd rather do it on the phone.

utterance: OK no problem. So did you wanna go ahead and make that transfer now? Or did you want me to help you find the machine first?

utterance: why don't you help me find the machine first. yeah cause I've just been driving around and I can't seem to find an ATM. And it's I was really hoping that you could help me with that. because it's raining out and I the rain ugh I really hate the rain don't you?

utterance: Oh yeah rain can be no fun especially when you're driving around. OK. So do you know about where you're located?

utterance: Well the sign says Maple and Main.

utterance: Maple and Main.

utterance: Oh wait a minute wait a minute. I I read that wrong it's Maple and Mare. M A R E.

utterance: OK Maple and Mare?

utterance: Yes.

utterance: And that's in St. Louis?

utterance: That's correct.

utterance: OK great. At this time I'm showing the closest ATM to you would be fifteen twenty-one Southern Trace. Which is on the corner of four sixty-six and Southern Trace.

utterance: Oh OK. I think I know where that is. does it have a daily withdrawal limit at that ATM?

utterance: Yes there's a fifteen hundred dollar a day withdrawal.

utterance: Is that on every ATM or just that one?

utterance: Well that that's on your card itself. So it regardless of what machine you use that would be your daily limit.

utterance: OK now just for my personal knowledge could what are some other ATM machines that I could go to when I'm at say my job or just out you know doing my errands?

utterance: OK would this all be relatively close to where you are now or?

utterance: Yes.

utterance: OK great. I'm showing another one at fifteen thirty-three Mulberry Lane. Which is on the corner of forty-two and Mulberry.

utterance: OK and is it possible for me to use a ATM machine that's not with Intellibank?

utterance: Sure you can use an ATM machine that's not with Intellibank. If you prefer to use one where you're not gonna incur a fee, you can use any of the machines at Joe's Grocery. And you would not have a fee with that with our cards.

utterance: Oh oh well that's that's good. Now now what if it's a different bank's ATM machine?

utterance: You can use a different bank's ATM machine however you will be assessed a fee. It's a dollar on our end and then the machine will tell you how much they're charging on their end.

utterance: Ooh yeah guess I'd better guess I'd better look for one that's with Intellibank. do your ATM machines take cash deposits?

utterance: The ATM machines at the branches do take cash deposits.

utterance: OK and and and can I find ATM machines on your website?

utterance: Absolutely. If you go to Intellibank dot com and just click on ATM and then it will ask you for the area code where you are where you're located. I'm sorry the ZIP code where you're located and it will give you several locations within that ZIP code.

utterance: Oh OK. All right good good. the other thing I needed to do was I needed to make an internal transfer.

utterance: Oh absolutely. And and in order to help you with that if I could get your first and last name and your date of birth please?

utterance: Julie Williams. seven twenty-five fifty-seven.

utterance: OK. Thank you so much for that. And if I could also get the last four numbers of your social security number?

utterance: It's eight six one six.

utterance: And if I could get your mother's maiden name please?

utterance: Smith.

utterance: OK. Thank you so much. OK Julie you wanted to transfer funds?

utterance: Yes that's correct.

utterance: OK if I could get the account number you wish to transfer from.

utterance: OK. That number is one five zero one six six. Oh I'm sorry. I said that wrong. let me give that to you again it's one five zero one zero six eight five. That's my checking account.

utterance: OK thank you Julie. I I see that here now. And which account did you wanna transfer that to?

utterance: Well I only have one other one other account my savings account.

utterance: OK great. And does that account end in one three seven nine?

utterance: Yes. Yes it does.

utterance: OK thank you so much for that Julie. And I'm sorry you wanted to transfer how much money?

utterance: Three hundred dollars.

utterance: Three hundred dollars from your checking to your savings. Correct?

utterance: Yes.

utterance: OK, great.

utterance: Yes.

utterance: All right I've gone ahead and made that transfer for you. Well is there anything else I can help you with today Julie?

utterance: Well how soon will that that money be in my account?

utterance: That money is already in your account. And before I let you go I should've asked you earlier about our online banking. I know I had asked you if you wanted to make that transfer at the ATM machine that is a feature we offer with your debit card. But we also offer that with online banking. You can get online twenty-four hours a day and and make transfers anytime you'd like to between accounts.

utterance: Oh OK is that Intellibank dot com?

utterance: That would be Intellibank dot com. Go to our website and just press get started.

utterance: Oh that seems easy. I you is it gonna ask me for a bunch of information?

utterance: Just a little bit of personal information and as long as it matches what we have on file you will be approved the same day.

utterance: OK excellent. Well thank you so much Cathy. You've been very helpful today.

utterance: You're very welcome Julie. Thank you for calling Intellibank.

utterance: OK bye.

utterance: Bye bye.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you this afternoon?

utterance: hi Rose. My name is Kim. I was wondering if you could help me locate a nearest branch to me.

utterance: Oh sure I can do that. I'll just need to gather some information from you and we can help you find a branch.

utterance: Sure.

utterance: OK. So I know you said your first name is Kim. Can you tell me what your last name and your birthdate is please?

utterance: sure. My last name is Johns that's J O H N S and my birthday is April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much Ms. Johns and I need to know your address that you would like me to find a branch nearby?

utterance: Oh sure. I'm not sure if you have I I did move in the last month. so I thought I had updated it with you all but I'm not sure if you have my new one or my old one. my current address my new address is forty-nine Holland Drive and that's Philadelphia Pennsylvania one nine three six three. but my old address it was still Philly it was seven one zero five Willow Brook Lane apartment three and that was Philadelphia Pennsylvania one nine one two seven. OK. the.

utterance: The one that you just gave me is the one that we have on file.

utterance: Oh OK. if it can be updated to my new address that's what I would like to do.

utterance: Certainly. I can take care of that for you right now. Bear with me just a few moments and I'll update that.

utterance: Sure.

utterance: All right Ms. Johns I've got that updated and I found a couple of branches that are close to you. and also that have weekend hours. So the first one would be at Ten forty North Second Street.

utterance: OK.

utterance: And that branch has the weekend hours of nine a.m. to twelve p.m..

utterance: Oh great OK.

utterance: And there's another one that's at five nine two nine West Girard Avenue.

utterance: Hmm OK.

utterance: That one also has weekend hours the same nine a.m. to twelve p.m..

utterance: Oh OK great.

utterance: Yes ma'am. And let's see here I think those were the only ones that are within maybe five minutes from you it looks like.

utterance: Oh OK. That That works great. That should be enough for me I think. and you said and are the ATM hours the same as the lobby hours there?

utterance: the ATM hours are twenty-four hours at the first one that I gave you and the same hours at the second one.

utterance: Oh great. OK.

utterance: Second location.

utterance: Yes so there had been a rash of break-ins at the one the second one that I gave you and so they put the ATM on the inside so that's why it's not twenty-four hours any longer.

utterance: Oh OK. I see.

utterance: Yes ma'am. And was there anything else that I could help you with?

utterance: I did have one question for the online banking. Do I go to I haven't signed up for it yet. do I just go to Intellibank dot com? to sign up with my like with my account number or something?

utterance: Mhm.

utterance: Certainly. You would go to WWW dot excuse me WWW dot Intellibank dot com and at the top left hand corner of your screen you're going to see a little hamburger menu and you just click on that and you'll see scroll down to online banking and from there it's pretty self-explanatory. And it's really step by step and as long as you have your account number it will ask you to set up a PIN and also enter your your email address.

utterance: OK.

utterance: And And It's it's pretty easy. After you enter those things you'll always use your PIN as your password and your email as your login.

utterance: OK great. Thank you so much for you help today I really appreciate it.

utterance: You are so very welcome Ms. Johns. Was there anything else that I could assist you with today?

utterance: No, that's everything you've been wonderful. Thank you so much.

utterance: Oh thank you. You're so kind. as a member of the Intellibank family we'd like to thank you for your loyalty and I hope you have a wonderful rest of your weekend.

utterance: Thank you. You too.

utterance: Thank you bye bye.