utterance: Hi. Thank you for calling Intellibank. This is Anna. How may I help you today?

utterance: How are you today? Beautiful weather.

utterance: Yes. Ma'am It sure is and I'm doing very well thank you so much for asking. How about yourself?

utterance: I'm doing well. I'm enjoying weather so much that I walked to the farmers market today to grab a few items planned to get cash back to grab some lunch but they don't do that. Now I'm on foot and the closest restaurant I like they don't take debits there.

utterance: Oh my goodness I'm so sorry to hear that. If you would like I can actually help find an ATM close to you.

utterance: Yes you would do that? Thank you.

utterance: Absolutely. let's see. What is the street address you are by?

utterance: I'm at Sammy restaurant at seven thirteen stone street.

utterance: OK. That was seven thirteen stone street?

utterance: Yes ma'am.

utterance: OK, and what city would that be?

utterance: Brunswick.

utterance: OK, and what state?

utterance: Georgia.

utterance: OK. Great, just one moment please while I look that up.

utterance: OK. Here we go I do have a listing for you now I only found two ATMs that is within walking distance now there's one that's pretty close to you, it's only about a block away from Sammy's but the thing about that, it's with oceanside credit union and since they are not in our network it would be a three dollar fee to use. Now the street address of that one if you would like is, one three nine Horner street. Now a couple of blocks away from there we do have one of our ATMs and of course that's free to use since you are one of our customers and the street address for that one is at two nine three Vineyard drive.

utterance: I don't mind the walk. How much is the debit withdraw limit?

utterance: And could I also access savings.

utterance: yes ma'am absolutely at any of our ATMs you are able to access both your checking and you savings and the daily withdraw limit for both of those would be six hundred dollars.

utterance: Great for future reference can I access a list of the ATM locations from website? Going on vacation soon and it would really be helpful.

utterance: Oh. Absolutely you can all you have to do is go to our webpage which is, WWW dot Intellibank dot com and then scroll down to the bottom of the homepage and on the right hand side you will see a link that says access ATMs and branch locations. Just click on that and then it'll bring you to another page and then you just type in the street address and the city and the town where you are and it'll bring up both a listing of all the different ATMs and branch locations as well as the phone numbers for them, and it'll also have a map and if you click over on the list of the different locations. The map will actually just you know give you directions from where you're at to where the ATM is, so you don't have to figure it all out. All that good stuff.

utterance: Will I have to set up an online banking to access?

utterance: no ma'am not for that now if you did want to access your banking information you would need to set up the online banking, but just to look at the different ATM locations and the branch locations you wouldn't have to, but if you would like I'd be happy to go ahead and help you set up the online banking.

utterance: No. Not right now thank you though.

utterance: OK. Not a problem. Is there anything else I can help you with today?

utterance: Actually there is.

utterance: Either today or tomorrow I'm going to need to wire my brother some money. Do y'all do that?

utterance: Yes. Ma'am we sure do.

utterance: Great. How would I go about doing that?

utterance: OK. Either you can do that online you can go to any of our branch locations, or we can help you right here on our hotline.

utterance: OK. Now what information will I need?

utterance: OK. All you would need is your account number from where you would like the money to be withdrawn from and as far as your brother's information, all you need is the routing number of his bank and his account number now does he bank with us?

utterance: Yes.

utterance: OK. Great since he does bank with us, there'd be no charge. If it was going to a different bank then there would be a fifty dollar fee that's the whole reason I asked.

utterance: OK. Thanks.

utterance: would you actually like me to help you with that right now?

utterance: No thanks. I still need to get some information from him.

utterance: All right. Not a problem. Is there anything else I can help you with today?

utterance: No thank you.

utterance: OK. Well thank you so much for calling Intellibank. Have a wonderful day.


speaker_role: Agent

utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

speaker_role: Customer

utterance: Yes, hi Jerry. my name is Evelyn Richards and I'm calling because I lost my card.

utterance: sorry to hear that, Miss Richards. I'll be glad to help you. I just need to verify some information. If you would, Miss Richards, what is your date of birth and your phone number?

utterance: My date of birth is eleven eleven eighty-four and my number is six seven eight two zero two four two five three.

utterance: OK and Miss Richards, you said that you lost your card.

utterance: Yes.

utterance: and what is your account number?

utterance: It is nine eight four six five nine.

utterance: That's nine eight four six five nine?

utterance: Yes.

utterance: OK and what is your card number?

utterance: My card number is four four seven nine six five three two seven four four six three nine two six.

utterance: Thank you for that, Miss Richards. And do you recall when you lost your card?

utterance: Yes, I lost my card on September the third.

utterance: OK that was September the third.

utterance: Yes.

utterance: And do you recall where you lost your card at or when you last used your card?

utterance: Yeah, I last used my card at Kroger.

utterance: OK and do you know if that's where you lost it or you don't know?

utterance: I'm not sure.

utterance: OK, OK. No problem Miss Richards. And do you recall, you said it was at Kroger, how much it was for?

utterance: Yes, it was about fourteen dollars and some change.

utterance: OK, I'll go ahead and notate that. I see it appears a fourteen dollar and twenty-three cent transaction at Kroger.

utterance: That sounds right.

utterance: OK. I'll go ahead and pull this up here for you Miss Richards. I tell you, these cards are so small nowadays it's easy to misplace them from time to time.

utterance: They really are.

utterance: Now Miss Richards, if you would, tell me what your address is that you'd like your new card sent to.

utterance: three six eight eight Laymon Court Smyrna, Georgia three zero zero eight zero.

utterance: OK. And you said that was three six eight eight Laymon Court Smyrna, Georgia three zero zero eight zero?

utterance: Yes.

utterance: OK. And, just so that you know, Miss Richards, I've gone ahead and canceled that card and we'll be sending you out a new card here within about seven to ten business days at the address that we just verified and confirmed.

utterance: OK.

utterance: And, of course, with that being said what you can do is you can go online or you can give us a call to activate the card once you receive it so that you can begin using your card at your earliest convenience.

utterance: OK. I appreciate that. And I wanted to also update my number.

utterance: OK, sure. And I see here. what number did you want to change?

utterance: The home number.

utterance: OK. I see here you said that your number was six. what is your home number?

utterance: six seven eight two zero two four two five three and I wanna change it.

utterance: Mhm.

utterance: OK and Miss Richards, what number did you wanna change that to?

utterance: Four seven eight three six one eight zero three one.

utterance: OK that number is four seven eight three six one eight zero three one?

utterance: That's right.

utterance: OK Miss Richards, it appears that I was able to get that updated for you. And of course, with that being said is there anything else I can help you with?

utterance: Yes there is. I would like to, if you don't mind, have the date on my car note.

utterance: OK. Yes, certainly. And what is. I see here. What is your account number for the car note?

utterance: OK it's nine eight four six five nine one.

utterance: OK, thank you for that because I see you have a couple of car notes with us. We appreciate the business.

utterance: Thank you.

utterance: And for that particular car note account number, your next payment date is October the twenty-second.

utterance: OK, thank you.

utterance: All right and is there anything else I can help you with?

utterance: Yes there is. I would also like to open a savings account.

utterance: Terrific. And just to Be glad to help open up this new account for you. We always appreciate new business from our valuable customers like you, Miss Richards.

utterance: Thank you.

utterance: And Miss Richards, did you want to set up the account. what name did you want the account under?

utterance: Under my name. Evelyn Richards.

utterance: OK, so you wanna set up a new account. And what type of account did you want to set up?

utterance: Savings.

utterance: A new savings account under your name Miss Evelyn Richards.

utterance: Yes.

utterance: OK and what is your . So it'll be under your date of birth. What is your date of birth?

utterance: Eleven eleven eighty-four.

utterance: OK. Terrific, terrific. And just because we are setting up a new account, I will need your social security number.

utterance: OK. It is two three five zero six eight two six eight.

utterance: OK, that's two three five zero six eight two six eight?

utterance: Right.

utterance: All right and I wanted to ask, just for security purposes, what is the question that you want to set up for your account. Did you wanna set up the same one, such as what is your mother's maiden name? Or what is the name of your first pet?

utterance: I would like to just use my mother's maiden name.

utterance: OK and your mother's maiden name, again, is?

utterance: Sanchez.

utterance: OK. I'll go ahead and set that up and make arrangements for that.

utterance: And Miss Richards, you stated that you wanted to set up the security question for your new savings account as what is your mother's maiden name? And you said that your mother's maiden name is Sanchez. Is that correct?

utterance: That is correct.

utterance: Terrific. OK Miss Richards. Well again, all accounts here all of our savings accounts are free, so there are no monthly charges. You'll receive your statements. you can have either have it mailed or emailed to you. And we again certainly do appreciate your business with us. is there anything else I can assist you with?

utterance: no. that'll be all for today.

utterance: Terrific. Well again, thank you for calling Intellibank. We certainly appreciate your business and please feel free to give us a call again.

utterance: I sure will. Thank you.

utterance: Thank you. Bye bye.

utterance: Bye.


utterance: Hello, thank you for calling Intellibank. My name is Lesley. How may I help you today?

utterance: yes. I need to get the balance of my account. you know what? Never mind, I don't need that. I'm at a hotel downtown and I don't want them to use my debit card. because they might lock it up. Can you help me with some nearby ATM machine please?

utterance: Yes sir. I certainly can help you find a few local ATMs by your location. I need to get a little information about your location, about you, so that I can actually help you sir.

utterance: Alright.

utterance: OK sir can I start with your first and last name please?

utterance: First name Dale Last name Walker.

utterance: Alright Mr. Walker. Give me just a moment.

utterance: OK.

utterance: OK. Can I get your street address. the location in question?

utterance: yes, yes. I'm at fifty-three. Fifty-three avenue Dundee, Illinois. Six, zero one, one, eight.

utterance: Alright sir. You said you're at fifty-three avenue, Dundee, Illinois. Six, zero, one, one, eight.

utterance: Yes.

utterance: Alright sir. Give me just one moment while I look up any local ATMs in your area.

utterance: Yes.

utterance: OK.

utterance: OK sir. All right. It looks like I have the listing of about five ATMs

utterance: Oh, five. That's a lot. All right.

utterance: Nearby.

utterance: Two of those are within walking distance of that hotel. But three of those require a short drive. They're about a half a mile away.

utterance: OK.

utterance: I will take them.

utterance: OK. I'll give you those first two closest ATMs first sir.

utterance: All right.

utterance: OK. So, we have one located at seventy-five ninety-seven James Street.

utterance: OK.

utterance: That is just around the corner from that hotel.

utterance: All right. James street.

utterance: That.

utterance: Yes sir. James street.

utterance: And that is a twenty-four hour ATM location.

utterance: Alright.

utterance: They have both walk-up and drive through.

utterance: OK.

utterance: Alright sir. The next location is at eighty-seven, ninety-one, tower drive.

utterance: OK. Tower Drive.

utterance: Yes sir.

utterance: Alright.

utterance: That one is one of our branch locations lobby. Area. that shuts down, they shut down that lobby at around ten p.m..

utterance: ten p.m.?

utterance: Yes sir.

utterance: OK.

utterance: Alright. And these next three locations, like I said sir, they are within driving distance.

utterance: Alright, well.

utterance: OK. We have one at seven, sixty-eight Wilson Road.

utterance: Seven sixty-eight Wilson Road?

utterance: Yes sir.

utterance: Got that.

utterance: It's about a half a mile away. That is a twenty-four hour ATM.

utterance: Alright, got it that.

utterance: Our next location is at eighty-four, oh, seven. Valley Drive.

utterance: Eighty-four, oh, seven. You said Baileys Drive?

utterance: Valley V A L L E Y.

utterance: Alright, I got that.

utterance: OK. That one is a twenty-four hour ATM as well.

utterance: Alright. I got that.

utterance: and this next one is at eighty two, thirty-eight, Lakeview Avenue.

utterance: Lakeview Avenue.

utterance: That one is a lobby location and it closes at ten p.m..

utterance: OK. I believe I take the ones that closest to me. is there a fee for that? Transaction fee?

utterance: No sir. There are no fees at our local ATMs.

utterance: Alright.

utterance: I do have a location for a branch outside of our company of outside of our bank that ATM is actually within walking distance as well, if you wanted to try that one? It's a little closer than ours. But, there is a fee for withdrawal.

utterance: well yes, I'll take that one.

utterance: All right sir. That address is at seven ten Phoenix Street.

utterance: OK. It, like, like, Phoenix like the bird?

utterance: Yes, sir.

utterance: All right.

utterance: P H O E N I X.

utterance: Alright. Thank you very much.

utterance: All right sir. They have a fee on that one of about two to five dollars. Yes, sir.

utterance: very much.

utterance: Two to five? OK.

utterance: I can, I can handle that. That there. How you been doing so far? Everything going OK for you?

utterance: Yes sir. Everything's doing pretty good with me. How about you sir?

utterance: OK. How's the weather there?

utterance: Oh it's pretty good. Nice and sunny, no rain.

utterance: the weather kinda tricky here but.

utterance: I hope it stays this way till Halloween.

utterance: yes. It is what it is.

utterance: Alright sir. Is there anything else we can do for you today Mr. Walker?

utterance: that's about it, Lesley right?

utterance: Yes sir.

utterance: All right. Thank you Lesley.

utterance: All right. Thank you so much for your time and patience Mr. Walker. Again, my name is Lesley. If you have any other questions, feel free to call us back. And I hope you enjoy the rest of your day.

utterance: And you too.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Kathy. How may I help you?

utterance: Hi Kathy, how are you today?

utterance: I'm good thank you and yourself?

utterance: I'm doing very good. I'm sure enjoying this nice weather we've been having.

utterance: Yes, it is beautiful out isn't it?

utterance: Yeah, but I heard it's suppose to start to rain out tomorrow unfortunately.

utterance: well sometimes we need the rain.

utterance: OK. Alright. I guess that's true. The reason that I'm calling is that I recently had some work done on my car and I need to transfer the money from my savings account to the mechanics account who's also at this bank.

utterance: OK. Great, I'd be happy to help you with that. Can I get your first and last name and date of birth please?

utterance: My first name is Julia . Well that's my whole name. Is Julie Williams. And my birthday is seven twenty-five of fifty-seven.

utterance: OK. Great. And can I get the last four of your social security number?

utterance: Sure, it's three six one six.

utterance: And if I could please get the savings account number we're referencing today.

utterance: Oh, crap. I wrote down the the checking account but I didn't write down the savings account. Can you hold just a moment while I look it up?

utterance: Sure.

utterance: OK. OK. I have it. Do you have a pen?

utterance: Sure. Go ahead with that account number.

utterance: It's two five six two seven one three seven nine.

utterance: OK. Thank you so much for that while I pull this up. OK. I'm looking at your account now.

utterance: OK. and I need to transfer nine hundred dollars to Mike's Smiths and I have his account number too if you need it.

utterance: OK. That will be great. I I will need his number.

utterance: OK. It's one five zero one zero six eight five.

utterance: OK. Let me make sure I heard you correctly, one five zero one zero six eight five. Is that correct?

utterance: That is correct.

utterance: OK, great. And Julie, I I'm sorry I don't remember the amount you said you needed to transfer.

utterance: Nine hundred dollars.

utterance: Nine

utterance: Hundred. OK. Thank you so much for that. I can go ahead and make that nine hundred dollar transfer for you right now while we're on the phone.

utterance: OK. that would be great I'm so glad that Intelligent Bank offers this service. It's It's great to be able to just pay somebody just transferring my money to their account.

utterance: Yes, we are Intellibank and that is a very nice service we offer.

utterance: thank you.

utterance: OK. Well I've gone ahead and made that nine hundred dollar transfer.

utterance: OK. how long is it gonna take for that to show up in that person's account?

utterance: They should see that in their account all ready. That transfer is immediate.

utterance: that's great. In the past you had to wait for transfers, and now you can do it right away. That's I really like that. You said you're Intellibank?

utterance: Yes, Intellibank.

utterance: Oh. OK. That's really great. Are are there other ways to make transactions like this. That other than calling on the phone?

utterance: Sure you can use our online banking service which allows you to set up external transfers from an account you have here. To an account that somebody else has here. We call those external transfers because it's not from an account that you own to another account that you own.

utterance: Oh, OK. I always thought those were called internal transfers.

utterance: Well.

utterance: If it's between your own account but if it's to another person's account they. For some reason they call those external.

utterance: OK. Now are there. The other kind of external transfers where I can send it to my sister's account at Citizens' Bank?

utterance: Sure, you can send money to other banks. We. You would just need to have the banks name. The account number you're sending it to and that bank's routing number.

utterance: Oh. OK. So how do I go about setting an online banking so I can do this in the future?

utterance: OK. I'm not showing that you have our service at this time. So if you go to Intellibank dot com and click where it says get started. Just ask for some information. You fill in the information. Hit submit and you should get approved within the same day and then you can get started.

utterance: Oh. OK. That sounds great. I think I'm gonna do that then.

utterance: OK, awesome. And then you can make internal transfers, external transfers, transfers to people at other banks. It's really a pretty neat neat process.

utterance: Oh good, good. Well I'm I'm glad I talked to you today Kathy. You've been very helpful.

utterance: Oh.

utterance: Thank you Julie, is there anything else I can help you with?

utterance: no I think that about covers it I hope you have a great day.

utterance: OK thanks you too.

utterance: OK. Bye.


utterance: Thank you for calling Intellibank. This is Carolyn. How can I help you?

utterance: Yeah. Hey, this is Kevin Moore.

utterance: Hi, Kevin. How can I assist you today?

utterance: Well, I need to check my account balance, and I need to find the nearest location cuz I just relocated to this apartment off of I think it's eighty-six street or something. Anyways, yeah. I need to know my account balance for the savings and I need to know your local branch.

utterance: OK. Sure, I would be happy to assist you with that today. can I please get your address?

utterance: Oh, yeah. My address is fifty-six fifty-eight North Pine Street.

utterance: OK. Please give me a moment while I look up the nearest location.

utterance: Sure.

utterance: OK. It looks like the nearest location to your address is going to be at eight oh nine, Main Street.

utterance: Oh, I know the place. There's a library over there. not like a regular library. It's like a library annex or something, isn't it?

utterance: yes, that would be correct. And this is across the street on the corner from there.

utterance: OK.

utterance: OK. And secondly, you said you needed to check your savings account balance?

utterance: Yeah, I need to know how much is in there.

utterance: OK. I just need to get some verifiable information from you.

utterance: Sure.

utterance: OK. can I get your first and last name?

utterance: Yeah, that's Kevin Moore.

utterance: OK. Can I get your date of birth?

utterance: Yeah, it's January first, nineteen seventy-nine.

utterance: OK. Thank you. Can I get the last four of your social security number?

utterance: Yeah, it's eighty fifty-six.

utterance: OK, thank you. it looks like you have a security question on your account. what is your favorite snack?

utterance: my favorite snack is donuts.

utterance: it looks like that is incorrect.

utterance: Oh, well, I'm not really sure the account question number. Is there any other way I can verify this information?

utterance: you have another security question on your account. it looks like it is, what is your favorite shoe color?

utterance: Oh, that's easy. It's orange.

utterance: Yes, that is correct. OK. and then.

utterance: You're a bit.

utterance: Of a Denver Broncos fan.

utterance: Nice. They're good. OK. and then could I please get your savings account number?

utterance: Yeah. It's fifty-three seventy-nine one oh seven.

utterance: OK. shows here you have a balance of eight hundred seventy-two dollars and twelve cents.

utterance: Oh, yeah. That sounds correct. Yes, that's quite correct.

utterance: OK, is there anything else I can help you with today?

utterance: No, you've been really helpful. Thank you.

utterance: OK. Thank you. You have a great day, Kevin.

utterance: You too, Carolyn.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Sandra. How may I assist you today?

utterance: Hello Sandra, I need to know the location of the branch nearest me and I also need to know what my savings account balance is.

utterance: No problem, I can help you with that. first of all, sir. What is your street address?

utterance: I'm at eight two two Washington Drive.

utterance: OK. I have eight two two Washington Drive, and the city, please?

utterance: Appleton spelled A P P L E T O N.

utterance: Appleton OK and the state that you're located.

utterance: I'm in Oklahoma. Do you need the ZIP code also?

utterance: yes, please.

utterance: OK, that would be zero three five six zero.

utterance: Zero three five six zero. OK. Just to verify your address. I have you at eight two two Washinton Drive in Appleton Oklahoma zero three five six zero. Is that correct?

utterance: Oh I'm glad you said that. No, I'm at Washington Street, it's not Drive I was thinking about something else.

utterance: No problem, we'll help you. I'll take care of that right now. OK, I have it in at Washington Street,

utterance: And I'm looking up that location for you now. Sir the nearest branch is at. Let me know when you're ready to copy.

utterance: I'm prepared to copy.

utterance: Two fifty Maple Street. Oh and I have some good news for you about that there is an ATM on the outside, so if you ever need to use it.

utterance: That's a nice thing. Also, there's ample parking in the rear should you need to go into the branch and they are open from eight-thirty a.m. to eight-thirty p.m. Monday through Saturday.

utterance: I'm glad to mention that, that's kind of funny the reason why I need to know it's because my car broke down cuz I usually go to the one over at First Street cuz I like the people over there. Very nice I like the manager too. So he's always been very helpful but yeah since I'm I'm walking I didn't know that, you know, closest location. so I won't need to parking there. that would do it and for that great and now if we can work on my account balance.

utterance: No problem, no more then questions regarding our locations and I'm very happy to hear that you are very satisfied with the folks over there on First Street. I'll make sure that my boss knows to give them a shout-out. Thank you very much for that. No problem at all we will go on. Let's move on. if you'll just be patient wait and with me for a second. I'm opening a new screen.

utterance: Sorry, it's running a little bit slow today. OK, just came up and just to refresh my memory. This was your savings account balance you wanted to check your balance on?

utterance: yes, it is, and I I can't remember whether it's was under Brad or Bradley Keller exactly.

utterance: No problem. I should be able to get that information for you. So, of course, I need your first and last name and you think it might be under Brad or Bradley and the last name Keller. Could you spell your last name for me, sir?

utterance: Yes, it is K E L L E R.

utterance: OK. I'm checking right now. Just to let you know that it is under Bradley. Do you prefer to be called Brad or Bradly?

utterance: I'm for Brad.

utterance: Fantastic. OK and for some verification. Sir I do need you to provide your date of birth, please.

utterance: OK, that is February second nineteen sixty.

utterance: To verify January second nineteen sixty. OK, and also now if you happen to have your account number for your savings, I would appreciate that.

utterance: OK, the savings account number is six six zero zero one nine six one.

utterance: Verifying six six zero zero one nine six one. is that correct?

utterance: Yes, that's correct.

utterance: OK, I got that input we'll just wait here a second. The computer is a little bit sleepy today.

utterance: OK. The account just came up and I will need a security question answer. If I may ask you your first pet's name.

utterance: heck, that was so long ago. it was Bruno. Bruno yes.

utterance: Bruno OK, that is correct you hit it. Jackpot. and we are going to check the savings balance. OK, it's coming up for me. Sir, your savings balance is three thousand six hundred forty-two dollars and fifty-four cents. And do you have any other accounts you would like to have checked today?

utterance: no, that should do it. so I'll go to the nearest branch, so I can make withdrawals so I can go and get my car fixed.

utterance: OK, and I just wanted to let you know we do have online banking now. Which you could actually make that withdrawal from the convenience of your home. Would you be interested in any information about how to get your online banking app set up?

utterance: other than what I just go to the website and I can register there. Is is that all it takes?

utterance: Actually, I can just send you the link via email, and you could go in and take a look around and see if you are interested or what you just said. You can go to WWW dot Intellibank dot BA and also find that information. Whichever is most convenient for you sir.

utterance: OK yes, if you can email to me my email address is BK one nine six zero at array and I spell A R R A Y dot com.

utterance: OK, and I'll verify that email address has BK one nine six zero at array dot com and that array was A R R A Y.

utterance: And that is correct.

utterance: Fantastic. Is there anything else you can. Is there anything else I can do to help you today?

utterance: No. I think you've helped me quite a quite a bit and I I appreciate your help. and I'll go and check out the website. Thank you very much.

utterance: Thank you Brad and have a nice day.

utterance: And you too, bye bye now.

utterance: Bye bye.


utterance: Hello. This is Rodrick from Intellibank. How may I help you?

utterance: Hello. I'm calling to close my account and I also wanna transfer my funds to a different one, if that's possible.

utterance: Yes, ma'am that is very possible. I would love to help you with closing your account. Can I get your first and last name?

utterance: OK. My first and last name is Roshonda Jackson.

utterance: OK. Can you spell Roshonda for me?

utterance: R O S H O N D A. And Jackson would be J A C K S O N.

utterance: OK. Thank you, ma'am. Can I get your date of birth?

utterance: My date of birth would be June thirtieth two thousand and one.

utterance: OK. Can I get the credit card number?

utterance: OK. Let me grab that real quick. My credit card number is seven five eight one two seven zero zero zero three two seven nine seven five.

utterance: OK. Yes ma'am and I just have one question for you. What was the name of your first pet?

utterance: the name of my first pet was Lady.

utterance: OK. Thank you miss Roshonda. Thank you for verifying this information for me. I would like to know the account number you would like to close.

utterance: the account number I wanna close, it would be five five six one eight zero nine five eight two.

utterance: OK. Thank you. Just give me a couple seconds, just so that this can upload.

utterance: Yes. How is your day going by the way?

utterance: My day is going good. How is yours?

utterance: It's going pretty great, thank you.

utterance: OK.

utterance: That's very good to hear. That's very good to hear. What is the reason that you're wanting to close this account Ma'am?

utterance: I just wanna close it because it's just too many fees on it. And I don't think I need the account anymore.

utterance: OK. OK. Is there anything else that you would like for me to do before I close this account? Would you like me to transfer the money that you have in this account to another account for me?

utterance: Yes, sir. I wanna transfer it to my savings.

utterance: OK. OK. Can I get the routing number for the your savings account?

utterance: Yes. Are you ready?

utterance: Yes ma'am.

utterance: Two six nine nine nine eight four five seven.

utterance: OK. Thank you so much ma'am. and can I have also the bank number? For the deposit.

utterance: Yes. The bank number is six seven seven nine four two zero eight.

utterance: OK. And I just want you to confirm with me how much money that you have into the checking account. Just before I send it. So I can make sure I'm sending the right amount of money. basically what I'm just gonna. I wanna read you the number that you have in your checking account. I just want you to confirm. So it says that you have sixty-three dollars and ninety-seven cents into your checking account.

utterance: Yes, sir.

utterance: OK. OK.

utterance: I'd like.

utterance: To transfer that to my savings.

utterance: OK. I wanna do that for you. I just need to confirm with you that that's the right amount.

utterance: Yes, sir.

utterance: OK. OK. Everything is sending. Just give it a couple seconds. OK. OK. Everything has been sent over. However, with the new account and being that it's having to, you know of course be sent digitally. It's gonna take maybe a hour or two to fully load into your savings account. But you can always go online to check that out. is there anything else that I can help you with today, ma'am?

utterance: Yes. I was wondering, when will my account fully be closed? When will my account close?

utterance: OK. Yes. We typically close accounts within two to three business days. So, basically today is Monday and your account should be closed sometime between Tuesday and Wednesday.

utterance: Yes. That sounds good.

utterance: OK. is there anything else I can help you with?

utterance: yes. I would like to know what would be the balance on my savings account once the checking account balance is transferred. What would that be?

utterance: OK. Yes, ma'am. Can I get your savings account number, ma'am?

utterance: my account number again would be five five six one eight zero nine five eight two.

utterance: OK. Thank you. OK, so in the system it's saying pending. OK. So your total in your savings account would then be one-hundred and seven dollars and nineteen cents.

utterance: OK. Thank you.

utterance: OK. Is there anything else that I can help you with, ma'am, today?

utterance: No, sir. That'll be all.

utterance: OK. Thank you so much for calling here at Intellibank. This is Rodrick. And there will be a survey at then end. And again we ask that you complete the survey. Thank you so much.

utterance: Thank you.

utterance: All right. Bye bye.


utterance: Thank you for calling Intellibank. This is Kim. How can I help you?

utterance: Hey Kim. How you doing? I'm a customer of your bank and I have a well I guess that I have a problem but the bigger problem my wife has and I need to help get her problem situated because she's in a little bit of trouble.

utterance: Oh. OK sure. Let's start out with what is your first and last name?

utterance: OK. My first name is Mike and last name is Nichols.

utterance: OK. Can you spell your last name?

utterance: N I C H O L S.

utterance: Mhm.

utterance: OK. And what is your date of birth?

utterance: Oh four oh seven nineteen ninety.

utterance: And the last four digits digits I'm sorry excuse me of your social?

utterance: Fifty-one ninety-one.

utterance: OK. And finally your security question what was the name of your favorite childhood toy?

utterance: OK. this is embarrassing.

utterance: This I I need to is there a way I can change my answer after I answer the question because I I hate to say this. I I I need to change it to Power Rangers.

utterance: Oh no.

utterance: But the answer is Barney.

utterance: Barney. OK.

utterance: My Barney doll.

utterance: Yes.

utterance: Hey I'm no one to judge.

utterance: yeah. I'm not gonna go there.

utterance: You're all good. OK so how can I help you?

utterance: OK so my wife is travelling for business and somehow some way I guess in the airport whatever she landed and she realized when she went to go run her card she lost her wallet so she has her cards are missing she she needs to like get money. The the company you know we have to pay for the expenses up front and then they reimburse her. So she's kind of like in a really like tough spot and a bunch of trouble right now because she has nothing.

utterance: OK.

utterance: to get money to her. can I I and I I don't because she don't have her cards she can't access her It doesn't doesn't matter if I transfer money to her account or you know accessing our account. She she don't have her cards.

utterance: OK.

utterance: Mhm. Mhm.

utterance: OK.

utterance: So I don't know how to get her money.

utterance: OK. Can I make a suggestion? Can you do a wire transfer? Is there an account that she can you can deposit and do a wire transfer to her?

utterance: I mean I I guess. is would that be the easiest smartest and quickest way for her to get money?

utterance: Yes. If you do the wire transfer absolutely she could do that.

utterance: OK.

utterance: I would just need the the account number.

utterance: So she'd be able I I I would imagine right at the airport be able to get the money somewhere?

utterance: If

utterance: You have the deposit number if you can get that from her or if you have a deposit number we just need to have your account number with your funds and then the amount and then the account number that you are gonna deposit the funds into. And we can do a wire transfer which would save everything because she doesn't have.

utterance: OK.

utterance: Anything.

utterance: Right.

utterance: Right.

utterance: So.

utterance: Do you have an account number where we can do a wire transfer for her?

utterance: Yes.

utterance: OK perfect. So first of all let's get your let's get the account number that you want to take the funds from. Do you have that number?

utterance: OK.

utterance: I do I do.

utterance: OK.

utterance: So when you're ready just give me that.

utterance: OK. It's oh one two.

utterance: Mhm.

utterance: OK.

utterance: Six nine.

utterance: Uh-huh.

utterance: Two five.

utterance: Uh-huh.

utterance: Eight six.

utterance: Uh-huh.

utterance: One one nine.

utterance: OK. OK. So in that account may I tell you the balance in that account?

utterance: OK. Please.

utterance: OK. So you have seven thousand dollars in that account. So what did you want to transfer for your wife?

utterance: All right. She she's gonna be there four days and I'm thinking I I I would imagine three thousand should be enough to cover it.

utterance: OK. OK. So you wanna take three thousand from that account. what is the account number that you want to deposit the wire transfer to?

utterance: OK. Are you ready?

utterance: Yes. Whenever you're ready I'm here.

utterance: OK. It's zero three.

utterance: Uh-huh.

utterance: Six six.

utterance: Uh-huh.

utterance: One seven five one nine.

utterance: Mhm.

utterance: OK. OK. So it doesn't seem like there's gonna be any problem to deposit into that account. So you wanna do the three thousand?

utterance: Please please please.

utterance: OK.

utterance: So I'm gonna do the three thousand from your account. Just give me a moment. Hang on.

utterance: OK. So OK. So now that that's our our transfer is automatic. So right now you have four thousand dollars in your account and she has three thousand in hers as of now.

utterance: OK. So.

utterance: Uh-huh.

utterance: Just by chance you know cuz she has to. Like like I said like we have to pay for all these expenses up front and her company will reimburse her. Say if by time the end of her stay she's like running out of money. Can I set up instead of doing another transfer like what's it called? Like a a travel card or something?

utterance: Mhm.

utterance: Oh yes. OK. So that's our traveler's card.

utterance: OK.

utterance: we can go ahead and put in the application for that. But she's already traveling. Am I correct? Like she's already. OK. So this is something that absolutely will help you in the future. Our traveler's card is an amazing amazing asset for our customers to have when they're travelling but first you have to fill out well we can I can go ahead and fill out all the information for you and then you'll have the traveler's card sent to your home and then there'll be a number on there where you can call and like the prompts will take you through to set that up. So right now that won't help you. The wire transfer is your best bet. But once your wife comes home you should totally take advantage of our traveler's card. And I recommend it for you as well. There's so many benefits to it. right now I can send you the link to sign up for that. Actually do you know what I'll do? I can bypass that. I can go ahead and sign you up for that and have that mailed to you if that's OK. Do I have you authorization on that?

utterance: Yes. Yeah. She's alre~.

utterance: OK.

utterance: Please.

utterance: Please please.

utterance: OK. So I'm gonna put that in right now I'll have that mailed to your home. So then by the time your wife gets home you guys can look at it sign up for it and then the next time she travels or you travel you both got you both can have the traveler's card.

utterance: I I'm just gonna say this like real real quick this is why I love the pandemic cuz we didn't have to travel and have all these problems. We worked from home and it was a lot simpler.

utterance: Oh.

utterance: Well OK. is there. So is there anything else I can help you with today though?

utterance: No tha~

utterance: That's everything.

utterance: OK. thank you so much for calling. I have the card I have all the information for the card and everything that you need on the way. and I will have that out to you right now.

utterance: Great. Thank you so much.

utterance: OK.

utterance: Have a great night.

utterance: You too.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name please?

utterance: Marsha Stevens.

utterance: how you doing today?

utterance: I'm doing OK, how about yourself?

utterance: I'm doing perfectly well. I'm up and having a nice lovely day.

utterance: Good.

utterance: can I get your date of birth?

utterance: One one nineteen sixty.

utterance: One one nineteen sixty. Oh you're a New Year baby.

utterance: Yes!

utterance: OK, OK.

utterance: Always a celebration.

utterance: There you go, there you go. Something to celebrate then. Alright, can I get your. For security purpose can I get your driver's license?

utterance: It's P G one three three three seven four eight.

utterance: OK. Alright and and also for security purpose can I get your email?

utterance: It's organic peach at Gmail dot com.

utterance: Organic peach peach as in like the fruit?

utterance: Fruit, yes.

utterance: OK. at Gmail dot com.

utterance: Yes.

utterance: OK, and what are we doing today Miss Stevens?

utterance: Well, I wanna open a checking account. a savings but I wanna open up a checking account.

utterance: OK. Wanna open up a checking account?

utterance: Yes.

utterance: OK, we can do that for you.

utterance: Great.

utterance: same name on the account?

utterance: Yes.

utterance: Yes.

utterance: OK. Alright. How you doing today?

utterance: I'm doing great. I'm doing great.

utterance: That's good that's good.

utterance: Doing a I'm doing wonderful. Beautiful day. Get to shop.

utterance: Oh that's where that checking account's going to. That's where it's going to. OK. Secret's safe with me.

utterance: Yeah.

utterance: Alright. and would you like to transfer any money within that checkings account?

utterance: Yeah I'mma go ahead and put about three hundred in there.

utterance: Three hundred and that's from.

utterance: Yes.

utterance: From my savings.

utterance: Yes.

utterance: From your savings. Can I get you to confirm your savings account?

utterance: Yes, it's A A zero zero one four five five six zero zero nine eight.

utterance: OK, OK. And that would be three hundred?

utterance: Yes.

utterance: OK.

utterance: See somebody getting prepared for the holiday season.

utterance: Oh, yes.

utterance: Oh yes. I'm ready. I'm ready.

utterance: least some some of us are still out there in these trying times.

utterance: Yeah. Yeah. My mom used to always do this every year. Every year we shop, do the November sales, get out there and have fun.

utterance: Oh yeah. Tradition is always good. Some. It's like a fleeting thing now. Nobody wanna keep tradition anymore.

utterance: Oh, yes.

utterance: No. No.

utterance: OK. Well Miss Stevens it seems like we got your account up and ready. have you got a pen and paper?

utterance: Yes I do.

utterance: OK. checking account number A A two two one zero zero four three five five nine eight.

utterance: Alright.

utterance: OK we'll also give you a email for confirmation and everything else. I see you are.

utterance: Oh, great.

utterance: Now when will I get my checks? Will they be mailed, or?

utterance: No you can get them completely deposit. just make sure you give. Do you have a a app? Our app? OK, and just on there, just give your employer the router number and the account number.

utterance: Yes.

utterance: OK.

utterance: And it they should go directly within there. do you need your account balance?

utterance: yes please.

utterance: OK. For your savings account we have five thousand two hundred and eighty seven dollars and seventy-five cents.

utterance: All right.

utterance: OK. OK.

utterance: Mkay.

utterance: Yeah seems like that's that's. Is there anything else I can do for you Miss Stevens?

utterance: No, that's about it.

utterance: All righty then.

utterance: That's about it. I'mma.

utterance: Start my day and and go shopping.

utterance: Well you have fun with that. All right. All right. Well, you have a lovely day and thank you for calling Intellibank.

utterance: I will.

utterance: OK. Thank you for all your help.

utterance: No problem.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hi, thank you for calling Intellibank. My name is Sarah, how may I assist you today?

utterance: Hi Sarah, how are you today?

utterance: I'm doing well, thank you so much for asking and yourself?

utterance: I'm well also. The reason I'm calling is to find out how to reset my password for online banking.

utterance: OK, not a problem. On the main page, on WWW dot Intellibank dot com, where it brings up where you type in your login information, right underneath where the password goes, there is a link that has or that says having trouble logging in. All you do is click that and then follow the next prompts and it will send you an email to be able that gives you the further instructions to be able to reset your password.

utterance: Thank you. I dropped my phone, it broke and I had to get new a new phone and I forgot all my passwords. Also, I have a charge on my credit card statement I didn't make. Can you help me?

utterance: Oh no, I am so sorry to hear that and I would be more than glad to look into that for you. Now, may I have your name and your date of birth?

utterance: Yes ma'am. Mildred Pierce. P I E R C E. And I was born February fourth two thousand. The last four of my social is five nine six oh.

utterance: OK Thank you so much for that information, Miss Pierce. Now, just to double-check, I do have your last name as P I E R C E? Your birthday is February the fourth two thousand and the last four of your social is five nine six zero?

utterance: Yes mam.

utterance: OK, great. Now may I have your maiden name please?

utterance: Yes, mam. My maiden name is Greene, G R E E N E. And my credit card number is eight five nine three seven nine five six oh two. Eight seven four five one five.

utterance: OK, thank you so much, Miss Peirce. The credit card number I have is eight five nine three seven nine five six zero two eight seven four five one five.

utterance: Yes, that's correct.

utterance: OK, thank you so much for that. Now, on your credit card statement, may I have the date and the amount of the transaction that you would like to dispute?

utterance: I August thirty first and the amount was one hundred and fifty dollars.

utterance: OK, that's the transaction on August thirty first for one hundred and fifty dollars?

utterance: Yes, mam.

utterance: Alright, and you said that you did not make this transaction, was that correct?

utterance: That's correct.

utterance: OK, now I do see a phone number on the statement, for the merchant. Have you tried calling them?

utterance: Yes, but I don't recognize this company.

utterance: OK, now is there anybody else that might have access to your account or do you have any kind of recurring subscriptions or fees, anything like that?

utterance: No mam. No one else has access and I have no subscriptions. What are the next steps to resolve this problem?

utterance: OK, what's going to happen is, I will forward this over to our fraud team and they will they will have or they will do an investigation. Now, in the meantime, we will freeze your card to prevent any more kind of fraudulent charges I am unable to say exactly how long it will take but it usually does get resolved in about two weeks and we will contact you when the investigation is complete. And just to double check, I I have your name as Mildred Peirce, your date of birth is February the fourth, two thousand, last four of your social five nine six zero, credit card number eight five nine three seven nine five six zero two eight seven four five one five and the transaction was the one on August the thirty first, for a hundred and fifty dollars. Was that correct?

utterance: Yes mam.

utterance: OK, I do have that, and I do have that forwarded to our fraud team. Is there anything else I can help you with today?

utterance: No.

utterance: OK, well thank you so much Miss Peirce for calling Intellibank. Have a wonderful day!

utterance: Thank you.


utterance: Thank you for calling Intellibank. How can I help you today?

utterance: Hi, I'm calling because my card wouldn't work at the ATM the other day.

utterance: Oh, wow. I'm sorry to hear that. definitely be happy to take a look into that for you.

utterance: Wait, I'm sorry. You know what? I have a few cards that look alike. I might have put the wrong PIN number in. have another, another thing that you can help me with if you can. to check the balance of my bank account. I need to do a large order. And I wanted to make sure I had enough to cover the order.

utterance: OK.

utterance: Sure.

utterance: Absolutely, I will definitely be happy to help you with that. I just need to get you authenticated so I can release that information to you. All right, first, let's start with your first and last name, please.

utterance: My name is Hayley Parker. And I'm not sure which phone number that you guys have on file. I can give you both of them if that's OK.

utterance: OK.

utterance: The first one is three one five four four four two two three seven. And the second one is three one five four four four seven six nine two.

utterance: OK, yeah. We actually have the two two three seven that's on file with us. Do we need to change that or is that good?

utterance: Oh, no. That one's fine. Thank you for letting me know.

utterance: All right, and your date of birth, please?

utterance: Four fifteen, eighty-nine.

utterance: All right, and if could just verify your credit card number.

utterance: It is five three five three four five nine zero two three four eight one nine six three.

utterance: Perfect. All right, and lastly, and the security question is, what is, was your first pet.

utterance: Oh, Jenkins.

utterance: Jenkins. I love that name. That's awesome. All right. And are you wanting to check the balance in your, of your checking account or your savings account?

utterance: My checking, please.

utterance: Your checking, OK. All right, so the checking account has a balance of one thousand five hundred and twenty-seven dollars and fourteen cents. Does that sound about right to you?

utterance: It does. I kind of thought around that area.

utterance: OK. No problem. All right.

utterance: Thank you

utterance: By any chance do you live in Florida?

utterance: I actually do. Yes.

utterance: How are you liking all of this heat?

utterance: I cannot stand it. I think the humidity is absolutely terrible. and if I have the opportunity I wanna move out of this state state.

utterance: I actually did leave this state and moved to South Carolina for about seven years and I just moved back.

utterance: Oh.

utterance: And I so regret it. I miss having four seasons.

utterance: Oh, my gosh. I can image. Yet, well maybe you'll go back.

utterance: I plan to. I really do.

utterance: Well, yeah. Down here, this, this heat is nothing to play with, you know, especially for people that aren't from here. You know, we have such a high number of heat strokes right now and, you know, dehydrated people going in the hospital, it's absolute craziness, you know.

utterance: Between the heat and the traffic and everything else, I'm just so ready to go back to a small town with cool weather.

utterance: What part of South Carolina did you come from?

utterance: A little itty bitty town called Cowpens. that literally has one stoplight.

utterance: Oh, wow. That sounds so like quaint. And peaceful.

utterance: It is. I miss it. Literally, at the one stoplight, there's a bank, a post office, a police department, and a restaurant.

utterance: Oh, my gosh. That sounds awesome. Well, hopefully, you know, see how things go down here and maybe you can go back up there. By the way, is there any other account that you would like to talk about?

utterance: no, I really just needed to check my checking.

utterance: OK, all right. would you like further information about online banking in order to check the balance more conveniently in the future?

utterance: Actually yes, if you could let me know a little bit more.

utterance: OK. well, there's two different options. You can go to the Intellibank dot com website and create a username and password, and answer some other, you know, personal information just to get you verified. or you can also download the Intellibank app through the App Store or the Apple Store, whichever phone you have. and you'll be easily able to check your balance at the you know, within thirty seconds. So it's a really great tool to use so if you, if you go ahead and do that. If you need any, any assistance you can feel free to give us a call back about that. is there anything else that I can assist you with today, Ms. Parker?

utterance: No, ma'am. That actually seems pretty easy.

utterance: OK. All right, great. Well, it's been a pleasure assisting you today and you enjoy the rest of your day.

utterance: You, too. And stay safe in this heat.

utterance: Thank you, I will. You, too. Bye bye.

utterance: Thank you. Bye bye.


utterance: Good evening, thank you calling Intel Banking helpline, how may I help you?

utterance: Oh yeah, hi darling, good afternoon. Oh, I apologize, it's good evening over here for us too. I was tryna find information on how do I order checks from your bank I'm just a little confused and I'm kinda little, you know, not that really tech savvy, so how will that work as far as ordering checks?

utterance: I'll be glad be able to assist you with that. May I have your first and last name, please?

utterance: Yes, my name is Charlotte Rose.

utterance: OK Mrs. Rose, are you a customer with us?

utterance: Yes, I have been a customer with y'all since nineteen fifty-five.

utterance: OK. That sounds great. May I please have your your date of birth please?

utterance: Sure, my date of birth is zero four zero one nineteen thirty-five.

utterance: OK. That's great. I'll put that in our system. And I also just need one more piece of information. Can you please provide me with your Social Security number, the last four digits or can you provide me with your account number?

utterance: Well, I don't have my account number in front of me, I'll just go ahead and give you my Social of me. OK, I'm ready whenever you have it. It's seven seven seven.

utterance: OK. Thank you Miss Rose for providing that information. OK Mrs. Rose, I'll be able to order your your checks and have them sent to your address. Can I please have that address and have it mailed to you? Can you just clarify your address that we have on file?

utterance: sure, that won't be a problem. It should be the same. We haven't moved in over twenty-five years.

utterance: All right Mrs. Rose, please provide the information. I'll be able to verify.

utterance: not a problem. It's one zero five Bristol Way. And that's in Canton, Georgia. Three zero one one four.

utterance: Thank you Mrs. Rose for providing that information and it does seem that yep, we still have that address on file, so we'll be able to mail your checks to your home. It'll arrive within the next three to five business days. Should any issue arise and you do not receive your checks, please give us a call back and we'll verify that you do receive your checks.

utterance: Oh, that's wonderful. Thank you so much for taking your time and gimme that, and I'm so thankful that I'm able to order the checks over the phone. This is so much more easier for me. my husband was wondering if we can possibly do a I believe it's called a internal transfer?

utterance: Oh yeah, we do that at our bank.

utterance: OK, will that charge? Will y'all charge me for that or is that free of charge cuz I'm a customer? How does that work?

utterance: Well since you've been banking with us for well over twenty years, it'll. And as long as you have an account that's active, there will not be a charge to do internal transfer.

utterance: Oh, well that's great. well seeing how we have few accounts with y'all, we'll like to use our business account to do that. Is there any way you can help me with that? Like I said, I do not have my account information in front of me. I can give you my Social, not sure if that'll work.

utterance: Yes, your Social work just fine Mrs. Rose. Please provide that for me.

utterance: OK. my Social is seven seven seven seven.

utterance: OK, Mrs. Rose, thank you for giving me that information. OK, yes I was able to have that in front of me after verify your address previously as we spoke.

utterance: OK, so you would like to do internal transfer. OK, not a problem. Can you please let me know the last time for security purposes, because we don't have your account number in front of you, I want to I will need to know the last either deposit withdrawal that happened with the account.

utterance: Well, like I said darling, there should be a savings account, that's my personal account, should be a checking account, that's my personal account, and under me and my husband there should just be a a business account. I would like to use the business account to do a withdrawal and put that in, that money from the business account and put that into my savings. Can you help me with that, darling?

utterance: I definitely can help you with that. I will just need to know the last either transaction that took place with the business account.

utterance: Oh yeah, not a problem. there should have been there should have been a deposit on Thursday for twenty thousand dollars and that should have posted already.

utterance: yes ma'am it has posted, I see that on here. Not a problem. And can you verify where this is going, into your savings or your checking, and the last transaction that took place?

utterance: Yes, that money will be going into my checking my checking account so yeah, the last transaction that happened was actually today and that was at Starbucks and I spent nine ninety-five over there this morning.

utterance: Well, thank you for providing that answer Mrs. Rose and I'm able to go ahead and get everything squared away for you. So I'll actually, I need to know the amount you're moving from your business account over to your personal checking account. How much money are you looking over how much money are you looking to transfer?

utterance: Well what's the largest amount I can take out from my business account to my personal checking account?

utterance: Well, we don't allow anything higher than ten thousand dollars.

utterance: Oh OK that's great. I was looking at move over five thousand dollars actually, just for today.

utterance: Not a problem, Mrs. Rose. We can do that for you. Just give me one brief moment and I'll be able to do the internal transfer while you're on the phone. Just give me one brief moment, please.

utterance: not a problem. I'll be here waiting.

utterance: Thank you so much for your patience, Mrs. Rose. I was able to verify your information that you gave me regarding the transactions with your account and we were able to get the internal transfer taken care of, so everything worked out great. And like I said before it'll take three to five business days for you to get your check, and your internal transfer did go through. Allow twenty-four to forty-eight hours for everything to be posted and you should be good to go.

utterance: Oh, that's great. Thank you so much for your time. I really appreciate it. You know, I just get kinda busy and things get a little hectic around here, so I appreciate you even working with me and for me to get everything done over the phone today. I appreciate your time.

utterance: Not a problem, Mrs. Rose. Do you have any other questions?

utterance: no other questions. You did everything that I was looking for. So no, thank you so much for helping me out today.

utterance: Not a problem Mrs. Rose. You have yourself a great day.

utterance: Well you do the same.

utterance: Thank you for calling Intel Banking, have yourself a wonderful evening.

utterance: You do the same. Thank you so much, goodbye.


utterance: Good afternoon and thank you for calling Intellibank. My name is Scott. How may I help you?

utterance: there's. I have money taken of my account that I didn't that I did not do.

utterance: Oh my. Well, I can certainly help you with that.

utterance: to get started. I'm gonna ask you some personal information and get your account pulled up and see what we can do to help you. OK?

utterance: OK. Thanks.

utterance: All right. What is your first and last name?

utterance: Crystal Humphrey.

utterance: OK, Crystal. Hello and thank you. What is your date of birth?

utterance: ten twenty-three nineteen eighty-seven.

utterance: All right.

utterance: Can you give me your credit card number associated with your account?

utterance: Sure. It is four four eight five nine nine five nine four four two five nine seven four three.

utterance: OK.

utterance: Now, I'm gonna ask you your security question for your account and that security question is what is the name of your first pet.

utterance: That would have to be Shaggy.

utterance: All right.

utterance: All right, Crystal, we got you logged in here. what is the account number associated with the account that had a transaction on it?

utterance: OK. That's a main account. That was two four three five eight eight nine zero one six.

utterance: OK. Thank you so much for all the information.

utterance: what was the dollar amount that you are disputing on the account?

utterance: it's for a hundred and fifty dollars.

utterance: OK is that a hundred and fifty dollars even. There's no cents to that?

utterance: No. There's no cents to that at all. Just one fifteen.

utterance: OK. Do you happen to know the date of the transaction?

utterance: it looks like it was September fifth?

utterance: September fifth for a hundred and fifty dollars. OK. OK. Why are you disputing this transaction?

utterance: Yes.

utterance: Oh cuz I did not make it.

utterance: OK. Are you the only one on this account, Ms. Crystal?

utterance: Yes. I am.

utterance: OK and no one else has access to the account that could have made this transaction?

utterance: No.

utterance: Not at all.

utterance: OK. do you recognize the business name associated with this transaction for a hundred and fifty dollars?

utterance: No. It's something I've never seen before.

utterance: OK. it says here it's for Apple Music.

utterance: Does that not something that you have a subscription with?

utterance: no, I do not. The only subscriptions that come out are internet and home phone. I don't have any other subscriptions than that.

utterance: OK so no regular memberships or subscription fees. OK.

utterance: No.

utterance: have you contacted the business? Have you contacted the Apple Music about this transaction?

utterance: yeah. I tried calling them before I called you but no one's available and I've already tried a few times.

utterance: I just I can't get anyone to even answer.

utterance: No one will answer. OK. I'm so sorry to hear that.

utterance: so we're gonna do some. The next steps that we'll take here in Intellibank is we're gonna open up an investigation on this transaction for you.

utterance: gonna take very long?

utterance: OK.

utterance: it depends, you know. It can take seven to thirty-five business days.

utterance: Oh wow.

utterance: OK and we're gonna do a thorough investigation on this transaction.

utterance: Oh what we'll do in the meantime is we're gonna go ahead and lock this account. So we're gonna lock this card and protect you again against any further fraudulent transactions.

utterance: We don't wanna see anymore money taken out of this account. Is that gonna be OK?

utterance: Yes. That'll be. That's fine.

utterance: Sure.

utterance: OK. So what we can do is we can transfer money over to another account, if you'd like while this investigation takes place and your account is locked so you have so you still have some funds. Would you like to do that?

utterance: Yes. That would be great.

utterance: OK. So do you have a account that you'd like to put this the remaining funds in?

utterance: I have a savings. I don't have another checking.

utterance: Can I do that?

utterance: Yes. Absolutely.

utterance: OK.

utterance: We can move it over to your savings account number. Do you have the savings account number handy?

utterance: I sure do. It is seven six five one two three four five six seven.

utterance: OK.

utterance: And what we'll do is we'll move those remaining funds over to that savings account so you can pull the funds out now while we do our investigation.

utterance: OK thank you. That sounds great.

utterance: Will I get a notice about the as the investigation is going on?

utterance: Yes, you will. You'll get a notice via email right away to let you know that the investigation is open and then you will receive a letter in the mail when the investigation is closed.

utterance: OK great and can you just tell me now what the balance is in the in the savings since we just transferred that.

utterance: Yes. you'll have three hundred and forty dollars and fifty-five cents left in that account.

utterance: OK.

utterance: Perfect. Thank you.

utterance: You're so welcome. Is there anything else I can help you with?

utterance: no. That's it.

utterance: All right. Well you have a wonderful day.

utterance: OK. Bye bye.


utterance: Thank you for calling Intellibank. This is Amber. How can I help you today?

utterance: Yeah hello Amber. This is Rudy Johnson.

utterance: Hi Rudy. How can I help you?

utterance: Oh well I need to open up a new savings account cuz I just ended up winning a couple extra dollars at the racetrack and I kinda want to set it aside.

utterance: Oh sure. Congratulations on winning extra money.

utterance: Oh yeah. It was nice. .

utterance: OK. Let me get some of your verifiable personal information here. OK. Can I please get the first and last name?

utterance: Oh yeah. My first name's Rudy. My last name's Johnson.

utterance: OK. Can I get your date of birth?

utterance: twelve eighteen of eighty-six.

utterance: Your social security number?

utterance: Yeah that's five five eight zero zero thirteen thirteen.

utterance: OK. And it looks like you do have a security question on this account. What is the color of your favorite shoe?

utterance: I believe that's orange.

utterance: Yep that is correct. OK so we have the standard checking account set up. Are you interested in setting up the standard savings account as well?

utterance: Well what kind of savings accounts cuz it's a fair amount of money and I wanna draw some interest on it.

utterance: sure so the standard savings account does not draw interest. We can move you up to the plus account for the savings and that draws a one percent interest every month.

utterance: OK is there any other types of savings accounts with higher yield?

utterance: Unfortunately no we do not have any other options.

utterance: OK what's the minimum balance on that?

utterance: The minimum balance for the one percent interest account is a minimum of five hundred dollars.

utterance: OK yeah we'll go with that.

utterance: OK. Let me get that selection made for you here.

utterance: OK and I see here you've made the deposit electronically from your winnings into your checking account it looks like. Is that correct?

utterance: Yes that's correct.

utterance: OK and you're wanting to transfer that amount to the new savings account, correct?

utterance: Yes.

utterance: OK. And what is that balance that you're wanting to transfer?

utterance: I'm hoping to transfer oh out of the thousand dollars let's say eight hundred and eighty-eight dollars.

utterance: OK. Give me one moment here to make that adjustment and transfer.

utterance: Yeah cuz you know that's my lucky horoscope number so I'm hoping to put it aside in savings to kind of remind me of it.

utterance: Well good luck with that.

utterance: Well yeah I mean I've had luck so far.

utterance: OK so I have transferred eight hundred and eighty-eight dollars from your checking into your new savings account number. and your new savings account number is going to be five seven nine two three zero one.

utterance: Yeah sure let me write that down.

utterance: OK. Is there anything else I can help you with today?

utterance: Oh no you've been really helpful. Thank you.

utterance: Not a problem. If you have any other questions please don't hesitate to reach out. I'd be more than happy to help you.

utterance: thank you and have a nice day.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Intellibank, this is Christina. How may I help you?

utterance: Hey Christina. How you doing? I I got a letter in the mail yesterday from your bank. And I kinda think I know what the issue is but it says there's a problem with my account. I was wondering if we can get this solved today?

utterance: Oh sure. Right away. let me start with your first and last name please.

utterance: All right. My first name is James and last name is Carlin. That's C A R L I N.

utterance: OK Mr. Carlin. And what is your date of birth?

utterance: It's oh seven oh one nineteen ninety.

utterance: OK and your social please?

utterance: OK. It is two oh four seven seven oh eight one.

utterance: OK perfect. And last by not least your security question. Which is what city did you grow up in?

utterance: good old Wilmington, Delaware.

utterance: Very nice. OK so OK Mr. Carlin. I see that apparently we seem to have the wrong email for you. We've been emailing you things and it's kinda getting kicked back to us. Did you change your email?

utterance: I did. I I finally decided to move into the new millennium. You know twenty years too late.

utterance: OK.

utterance: But I I finally got decided that it's time to get rid of AOL and move to Gmail. And I thought I changed everything over. But obviously one of my major things, the banking, slipped through the cracks.

utterance: Well that's no problem at all. I can totally update your email right away. just can you confirm the account number?

utterance: Oh ugh I don't have that on me right now.

utterance: OK that's no problem. Do you happen to have your bank card on you? Like I could use that number. or your account number on your bank card?

utterance: That yeah. Just give me one second. Let me get my wallet. I do have that.

utterance: OK great!

utterance: OK I'm ready.

utterance: OK.

utterance: All right. It is four zero one five six one one seven three two eight seven nine nine two five.

utterance: OK perfect. OK so I whenever you're ready I could just go ahead and update your email. So go right ahead when you're ready.

utterance: All right. So, it's it's basically like I said the same email. it's James Carlin oh seven oh one at Gmail dot com.

utterance: OK.

utterance: And it was the it was just at AOL. Now we're at Gmail. So it it's basically the same thing.

utterance: OK yeah. welcome to the new world. OK. So, also is there anything else I could interest you in like a platinum card or our traveler's card, any kind of like auto loans we're we're featuring this month?

utterance: You You know what like something I really have not touched base on, and I guess I really should at this point and it probably would've solved this problem, is online banking.

utterance: Oh! OK, yeah. I can absolutely set you up with that and, as a matter of fact, I can email you all the information. And it'll walk you through it. It'll prompt you through it. It's very easy. But if you do have questions, you can always call us back. Our customer service line is open until eight p.m. eastern time. So you could always call us back. But I'm I'm confident that you would be able to walk yourself through that and just set it up that way.

utterance: Now is this like like I would imagine I would've been able to just go on to the website and update my email address right on, if I would have remembered, myself. Just gone on there and updated the email address on the website myself?

utterance: Right. Yes, you'll be able to do all kinds of things like that. You can pay your bills online automatically. There's a bunch of different features that are really cool and exciting and you know, as I said, very functional for someone on the go, you know. You just want to get things done. So yeah. I I'm gonna go ahead and email that to you. Is is that OK?

utterance: That that would be great and is there also like, would I be able to access that on my phone as well?

utterance: Mhm.

utterance: Yes, we do! We have an app and it'll it'll also give you the link to that. You can download our app onto your phone. You could do it just like that as well. You don't have to do it on your laptop, or yeah we have a lot of different ways to make things really easy for you.

utterance: Perfect.

utterance: Perfect perfect perfect! This this will be such such a big help in my life.

utterance: Oh, that's so great! So, is there anything else I could help you with, Mr. Carlin?

utterance: I think that's it for now.

utterance: All right! All right well thank you so much. Have a great day.

utterance: Thank you. You too.

utterance: Bye bye.


utterance: Thanks for calling Intellibank. This is Jerry. How can I help you?

utterance: Yes. my name is Evelyn Richards and I lost my card. And I would also like to get my account balance. And I would like to know when my credit card payment is due?

utterance: Thanks for calling. Ms. You said your name was Ms. Evelyn Richards?

utterance: Yes.

utterance: Thanks for calling, Ms. Richards. I'll be glad to assist you with those questions you have. first you stated that you, of course, lost your card, is that correct?

utterance: That's correct.

utterance: Sorry to hear that. I'll be glad to assist with that. Ms. Richards, if you would just before we get started I need to verify some information if you would. what is your date of birth and your phone number?

utterance: My date of birth is eleven eleven eighty-four and my number is six seven eight two zero two four two five three.

utterance: OK and Ms. Richards what is your account number?

utterance: It's nine eight four six five nine.

utterance: And that's your checking account?

utterance: Yes.

utterance: OK and what is your card number that you lost?

utterance: OK the card number is four four seven nine six five three two seven four four six three nine two six.

utterance: OK and Ms. Richards what is your mother's maiden name?

utterance: Sanchez.

utterance: OK, I think I've gotten your account information pulled up here and I see the card on file, do you recall when you lost the card?

utterance: Yes I lost the card on September twelfth.

utterance: OK and on September twelfth you lost the card. do you know when you last used the card or where you last used it?

utterance: Yes, I last used it at Publix.

utterance: OK Publix. And Ms. Richards, if I can pull up some information here just to be certain here. What address would you like your new card sent to?

utterance: Send it to three six eight eight.

utterance: Mhm.

utterance: Layman Court. Smyrna, Georgia three zero zero eight zero.

utterance: OK that is three six eight eight Layman Court, Smyrna Georgia three zero zero eight zero?

utterance: yes.

utterance: And Ms. Richards, that's a lovely part of town.

utterance: Mm it is! I I love living there.

utterance: How long have you been in that area?

utterance: I've been there about twenty years.

utterance: I've heard so many great things about Smyrna. I mean I'm sure that it sounds like a fantastic place.

utterance: It is.

utterance: And Ms. Richards, I've gone ahead and canceled your card, as requested. And we will be sending your new card to the address in Smyrna. And you should receive your new card in about seven to ten business days.

utterance: OK I thank you, I appreciate that. And how can I set up an online banking?

utterance: Great question. with online banking, you can simply go to our website at WWW dot Intellibank dot com and from there you can enter in your account number and set a username and password right there online. And once you've logged in to the account online with your online access you will be able to see all of your account information, right there. From there you can activate your new card when you receive it in the mail right there in our online banking.

utterance: OK.

utterance: Also you can check your account balances or any other transactions right there online, see what the different transactions are. that you may have had charged to the account.

utterance: OK I do like that.

utterance: And you also mentioned that you, of course, needed to check your account balance. It appears you have seven hundred and thirty-three dollars in your checking account.

utterance: OK. All right.

utterance: OK and you said you also wanted to check the balance for your credit card, is that correct?

utterance: Well, when my credit card payment is due.

utterance: OK, yes. I'll pull that up. And what is your credit card number Ms. Richards?

utterance: It is four four seven nine six five three two seven four four six three nine two six.

utterance: OK. Ms. Richards I see that your payment due date is on October twenty-fifth.

utterance: OK. All right thank you. And I would like to ask how I can cancel this card and get a new one?

utterance: OK that's actually what we just did for you there Ms. Richards. we canceled out the are you speaking of the card you lost or of the new credit card that you have a payment due on?

utterance: The card that I lost.

utterance: Terrific, yes. we've already done that for you. We've canceled out the card and you'll be receiving a new one in the mail within seven to ten business days.

utterance: OK. All right. Thanks.

utterance: And is there anything else I can help you with?

utterance: Yes. I would like to also make a wire transfer.

utterance: OK. Happy to glad to help you with that. And if you would Ms. Richards, what account did you want to to to fund your wire transfer?

utterance: Nine eight four six five nine.

utterance: OK and that is for your checking account that has seven hundred and thirty-three dollars in it?

utterance: Yes.

utterance: OK and how much did you want to transfer?

utterance: I'd like to transfer two-hundred dollars.

utterance: OK two-hundred dollar wire transfer. Will that be domestic or international?

utterance: Domestic.

utterance: OK and all of our domestic wire transfers, there is no cost for that, if it's for two business days. Same day there is a dollar charge for.

utterance: OK.

utterance: Any questions about that?

utterance: No. No questions.

utterance: OK. And what account did you want to send your wire to, what is the routing number?

utterance: OK it is three two eight one seven four.

utterance: OK that's three two eight one seven four?

utterance: Yes.

utterance: And what is the account number that you want to wire the funds to?

utterance: Six one zero four nine one.

utterance: OK that six one zero four nine one?

utterance: Yes.

utterance: OK Ms. Richards it looks like I was able to get that processed. And you can of course go online with that online banking as we discussed earlier to monitor the wire transfer and also you can also do your authorize your wire transfers online, as well.

utterance: Oh OK that I that's good, I like that.

utterance: Terrific. Well, is there anything else I can help you with today?

utterance: No there's not anything else.

utterance: Well thank you Ms. Richards, we really, again, appreciate your business here at Intellibank.

utterance: Thank you so much.

utterance: Have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Jasmine. How can I help you today?

utterance: Hi there. I would like to send money to my friend.

utterance: All right. sir, do you have do you have their account information?

utterance: Yes.

utterance: do they bank with this bank?

utterance: no.

utterance: Oh, OK sir. Well, we can set up a wire transfer for you if you have their information.

utterance: Oh.

utterance: OK. Before I complete your request I need to ask a few questions to verify your account information.

utterance: OK.

utterance: OK, sir. Can I get your first and last name?

utterance: Grady Anderson.

utterance: Grady Anderson?

utterance: Yes.

utterance: OK, sir. What's your date of birth?

utterance: Date of birth, eight fifteen nineteen seven four.

utterance: All right. Eight fifteen nineteen seventy-four?

utterance: Yes.

utterance: OK, sir. Can I get some authenticating information from you? Do you have could I have your credit card number, please?

utterance: ooh. Boy. sorry, I don't have my credit card number at this time.

utterance: OK, sir. Do you have your driver's license number on you?

utterance: yes, I can do that.

utterance: All right.

utterance: It's six two eight, four three seven nine six nine.

utterance: OK, sir. Lemme repeat that back to you. It's six two eight, four three seven nine, six nine?

utterance: Yes.

utterance: OK. And for account security, could I get the last four digits of your social?

utterance: Yes. It's six six zero three.

utterance: Six six zero three.

utterance: Yes.

utterance: All right, sir. So you said you wanna make a wire transfer to your friend?

utterance: Yes.

utterance: Which account will you be transferring from? Checking or savings?

utterance: checking.

utterance: All right, sir. Could you give me that account number, please?

utterance: Yes. Checking is five eight six zero, two four three two seven seven.

utterance: All right, sir. That number was five eight six, zero two four three two seven seven?

utterance: Yes.

utterance: All right. Lemme just key that in for you, and check on that account.

utterance: All right.

utterance: All right, sir. Your current balance on that account is four thousand five hundred twenty-three dollars and sixty-four cents. How much would you like to transfer?

utterance: mm, lemme see. five hundred.

utterance: All right. You wanna make a transfer of five hundred?

utterance: Yes.

utterance: Would that be domestic or international?

utterance: International.

utterance: All right, sir. For international transfers there's an additional forty dollar fee.

utterance: Oh.

utterance: Would that be fine?

utterance: Yes.

utterance: All right, sir. Could I get the recipient's first and last name, please?

utterance: Jermaine Williams.

utterance: All right. That's J E R M A I N E?

utterance: Yes.

utterance: OK, could I get the city, state, and ZIP code, please?

utterance: Yeah. It's at Decatur, Georgia.

utterance: OK, sir. So that's Decatur, Georgia?

utterance: Yes.

utterance: And what was the ZIP code?

utterance: ZIP code, three zero zero three two.

utterance: OK, sir. looks like that's gonna be a actual domestic transfer so you won't be charged that forty dollar fee. All right?

utterance: All right.

utterance: All right, sir. Which account would you like to transfer that to your checking or savings account?

utterance: It's a checking account.

utterance: All right. Could I get the routing number, please?

utterance: Yes. Six one zero. Three three two four nine one.

utterance: OK. So that's six one zero, three three two four nine one?

utterance: Yes.

utterance: All right. And could you give me the account number?

utterance: Yes. It's five one one four two, three seven seven.

utterance: OK. So that account number is five one one four two three seven seven?

utterance: Yes.

utterance: All right, sir. Is this going to be same day, next day, or three day delivery?

utterance: Can I just make that for the same day?

utterance: Sure, sir. There is actually a thirty dollar charge for same day delivery.

utterance: OK, that's fine.

utterance: All right. So to reiterate, you're going to make a transfer of five hundred dollars to a domestic account with a fee of thirty dollars. So your amount will be five thirty dividend from your account. It should be within their account. by the end of today at five p.m.. Might wanna check with their bank. I'm not sure what time theirs closes, but since you've done it pretty early in the day, it should be in there today.

utterance: All right.

utterance: All right. I have a confirmation number for this transaction. Would you like that confirmation?

utterance: no need for it.

utterance: All right, sir. Will that be all for you today then?

utterance: yes, that's it.

utterance: Well, thank you very much Mr. Anderson for your time and patience. Again, my name is Jasmine. Have a great day.

utterance: Thank you.


utterance: Thank you for calling Intellibank. What can I do for you today?

utterance: Hi, I was trying to figure out how to create an account online, but I'm having some trouble.

utterance: I'm sorry to hear that. I'd be happy to help you create an online account.

utterance: Well, actually, the reason I called is to check the balance on my account. Could you help me with that?

utterance: Oh, I see. Sure. Let me pull up your account so I can check your balance. May I have your account number, please?

utterance: Sure. It's two one two three four five.

utterance: Thanks. And is this account a checking or savings?

utterance: Oh, it's checking.

utterance: Great. Before we continue, I need to verify some information for the security of your account. May I have your full name?

utterance: it's James Forest and my date of birth is March first, nineteen eighty-one. Just in case you need it.

utterance: Thanks for that. For your security question, what is the name of your first pet?

utterance: Solimon.

utterance: Thanks. One moment while I pull up your account.

utterance: OK. Yeah, once we finish here, I might go out for a walk. We got some nice weather out here today.

utterance: Yeah, we sure do. It's not very hot today. OK, so it looks like your checking account balance is currently one thousand one hundred twenty-five dollars. Do you have any other accounts you'd like to check?

utterance: No, just just the one.

utterance: OK. Would you be interested in learning more about online banking? It could help you check the balance on your account more easily.

utterance: Oh, yeah. how do you do that?

utterance: Well, the first thing you'll want to do is go to our site and click on open new account. Once your account is open, you can log in anytime to check the balance. It's pretty simple, actually.

utterance: Thanks so much. I'll be sure to look into that once I get back.

utterance: That's great. Is there anything else I can do for you today?

utterance: No, that's it. Thanks for your help.

utterance: Sure thing. Thanks again for calling Intellibank.


utterance: Hello and thank you for calling Intellibank my name is Sarah Lee how may I help you?

utterance: Hello I just love the coats and I would like to go to one of their home games this weekend. I have to get a hotel and book a room. I haven't found a room yet, but I have my flight booked before I go I need to pay a bill. I have a bill that needs to be paid. Need to pay from my account, to another account.

utterance: OK. All Right. Can I have your first and last name?

utterance: OK my name is Bill Jean.

utterance: Thank you, and your date of birth please?

utterance: January the third nineteen sixty-three.

utterance: OK. All Right thank you for that Mr. Jean. And can I have your account number please?

utterance: three two four five six four three nine five six.

utterance: OK. Thank you. And for your security question what is the name of the street you grew up on?

utterance: I think it was forth avenue.

utterance: OK. Perfect. So, for the bill payment we can do an internal transfer but just keep in mind that there is a five dollar fee. It allows you to transfer from your account from one account to another account. would you like to do this?

utterance: Yes, please. Also can you tell me my last transaction?

utterance: Yes, one second.

utterance: Let's wrap up the transfer and then we can discuss the last transaction is that OK?

utterance: Yes.

utterance: OK. So what is the account number that you would like to withdrawal from?

utterance: Three two four five six four three nine five six.

utterance: OK. Thank you.

utterance: And the account you would like to pay from including the routing number.

utterance: Hold on real quick. I gotta get that information for you.

utterance: OK, no problem take your time.

utterance: it's difficult trying to find it.

utterance: yes I'm here and you're looking for your routing number is that correct?

utterance: Yes ma'am.

utterance: OK.

utterance: OK. Here it is the routing number is nine four six four three nine five four six. Account number two six five nine three six six.

utterance: OK.

utterance: And I do have that account and routing number so thank you for providing that for me. Is this a domestic or international transfer?

utterance: Domestic.

utterance: OK. Can I have the recipients first and last name?

utterance: Round Interplace.

utterance: And the amount of the transfer?

utterance: Four twenty five.

utterance: OK. So plus the five dollar fee your total will be four hundred and thirty dollars.

utterance: OK.

utterance: OK.

utterance: OK so your transfer is complete. you have an account balance of five thousand dollars.

utterance: thank you is there another way to complete internal affair over the the internal transfer? Other than calling in?

utterance: Other than calling in? yes you can do a a wire internal transfer online, with our online banking. would you like for me to help you out with that?

utterance: No it's OK. I'll call back later for that. My last transaction please.

utterance: OK, and I do see that your last transaction was at the Walmart on nineteenth avenue and the total of three hundred and fifty-four dollars. Is there anything else I can do for you?

utterance: No that's it.

utterance: All Right no problem again thank you for calling Intellibank my name is Stacy Lee. I hope you have a great day.


utterance: Good afternoon thank you for calling Intelli Bank. This is Rose how can I help you today?

utterance: hi Rose my name is Kim. How are you today?

utterance: I'm doing great. Thank you so much for asking. How about you dear?

utterance: I'm doing pretty well. I I'm calling because I need to make a transfer from my account my checking account to my brother's checking account, please.

utterance: OK, I can certainly help you with that. I'll just need to gather some information about your account and also his as well.

utterance: Sure.

utterance: Alright, I need your first and last name on your account.

utterance: my first name is Kim last name is Johns. It's J O H N S.

utterance: Thank you so much and your date of birth?

utterance: And my date of birth is April twenty-fourth nineteen seventy-seven and my telephone number is seven one seven nine nine three zero seven eight five.

utterance: OK awesome thank you so much and Can I please have the withdrawal bank account number?

utterance: Sure my checking account number is one one two one zero zero zero five nine five.

utterance: Thank you so much and your brother's first and last name?

utterance: his first name is David last name is also Johns J O H N S.

utterance: OK and his bank account number?

utterance: let me see here. Give me one second. I had it written right here.

utterance: Sure take your time.

utterance: OK, here it is. OK here. His bank account number is seven zero eight five six four six seven four four.

utterance: Alright thank you so much and lastly, I need to know the dollar amount that you're transferring into his account.

utterance: I think I'm actually gonna go ahead and transfer a thousand. I was gonna do five hundred but he is he's actually out of work. He's lost his job because the company downsizing. It's a small business and the effects of you know everything with COVID and that just made things unbearable. So Yeah I I'm gonna go ahead and transfer like I said a thousand so I know he has enough at least to cover some bills and get some groceries for the next week or so.

utterance: Oh, goodness.

utterance: How sweet of you how sweet. So endearing to see or at least witness you know people taking care of each other even if it is your brother. You don't have to do that and I just think it's really wonderful that you are.

utterance: Oh well no worries I just absolutely you know that's that's my brother. I'm gonna definitely take care of him so.

utterance: Of course. Well I'd be more than happy to go ahead and and initiate this transfer. And I'll go ahead and do that now and then I'm gonna send you out a confirmation of this transfer in just a few seconds. OK?

utterance: OK thank you. So how's the weather there been?

utterance: It's been phenomenal and crazy at the same time. doesn't make a lot of sense does it?

utterance: Oh.

utterance: That's how I feel. It's really beautiful you know. like the heat had gone, the humidity. It was starting to feel like fall. For like two days. Then the heat in the of like the middle of the summer came back and now we're in summer again.

utterance: Oh, that's interesting.

utterance: So, maybe

utterance: Maybe that was the false fall and we're just having summer again and I don't know. Maybe tomorrow will be winter. I'm just not sure.

utterance: That's hilarious. Whereabouts are you at? That's what I was gonna say. Where are you located?

utterance: I live in Myrtle Beach.

utterance: I'm in Myrtle Beach, South Carolina, and I just don't even know what to say about the weather anymore.

utterance: That's interesting I mean I've been there but not not stayed more than like you know a week for vacation or whatever. So I've only experienced very just extreme hot.

utterance: When I've been there.

utterance: Oh, yeah.

utterance: That's what I'm tired of. I mean I love living at the beach, but the humidity here sometimes is excruciating.

utterance: Yeah.

utterance: Yeah.

utterance: You know and I'm just over it. This year was really really hot and I just am ready for a nice you know cool fall weather hoodies and leggings you know.

utterance: Right right, the comfy stuff.

utterance: Yeah.

utterance: Well it should be it should be coming. Should be coming soon I think.

utterance: I sure hope so. How about where you are?

utterance: So.

utterance: It's definitely fall where I live. Up here in in Pennsylvania, it's definitely. The leaves have turned have started turning and I have been wearing long sleeves. You know pretty much every evening.

utterance: Oh my, you're so lucky I would love to see all those beautiful leaves turning up there. I bet it's it's immaculate. You really don't get that down here. I mean there is some slight turning but it's nothing like it is in the states that actually get all for seasons.

utterance: Yeah. Yeah, I love it.

utterance: Yeah, that's awesome. I did want to tell you that I did initiate the transfer and it has been completed. I did send you an email confirmation so you have a receipt of that and I don't have your brother's email so I can't send it to him. however, I did want you to check your email for me just to make sure that it come through to you.

utterance: yes, I did see it come across the top of my phone. I saw the notification.

utterance: OK, fabulous. Awesome was there anything else that I could help you with miss Johns?

utterance: nope, that's everything. Thank you so much for your help I appreciate it.

utterance: Oh, you're very welcome. I hope you have a wonderful rest of your day and thank you for calling Intelli Bank.

utterance: You too hun bye bye.

utterance: Bye bye.


utterance: Intellibank, this is Amber.

utterance: Hello Amber, this is Reginald White.

utterance: Hello Reginald, how can I help you?

utterance: Oh I think you can help me, maybe. I need to check my account details.

utterance: Sure, I'd be happy to help you with that. Just give me one moment here to pull up my screen.

utterance: OK, sure, sure, sure.

utterance: OK, can I please get your date of birth?

utterance: That's June twelfth of eighty-nine.

utterance: your driver's license number?

utterance: I knew you'd be asking for that. Hold on a second, where's my wallet? Oh, here's my wallet, OK. that's seventy-six, three double X as in X-ray, nine nine seven one.

utterance: Perfect, can I please get the account number?

utterance: yeah, that's twenty-three seventy-nine zero.

utterance: OK, can I please get just need to verify one more piece of information, I just need to verify your street address.

utterance: Oh! You know what? What address do you have on file?

utterance: Looks like I have twelve twelve Ocean Lane, San Diego, California.

utterance: OK, so, yeah yeah, that's what I thought. OK. I need to update that, because see I just got changed apartments. I was living over at this oh, you know those tan colored apartments on Mission? Lovely places. They jacked up their rent post pandemic and now I'm staying over here at fifteen fifteen Mission lane. San Diego California.

utterance: OK, let me get that updated here real quick.

utterance: Oh,

utterance: for you.

utterance: That would be great.

utterance: OK so I got that updated on your profile, is there anything else I can help you with today?

utterance: not unless you have the winning Powerball numbers.

utterance: I wish I had.

utterance: Yeah me too.

utterance: OK, well if there's nothing else I can help you with today, you have a great afternoon.

utterance: You too.

utterance: Bye bye.