utterance: Thank you for calling Intellibank. My name is Marlon Johnson. How can I provide an excellent service for you today?

utterance: I made an online purchase. The transaction was declined but I was debited. Can you please look into this?

utterance: OK if I got you correctly, you say you made an online purchase and you were the transaction was declined and you were still debited. Am I right?

utterance: Yes, you're right.

utterance: OK. When was this transaction carried out?

utterance: Please hold on a moment while I check to confirm.

utterance: Alright.

utterance: oh! Nevermind. The transaction has just been reversed.

utterance: OK, that is a relief. is there anything else I can do for you?

utterance: Yeah. I'd like to I'd like you to check my account balance please.

utterance: Sure, I can help you with that. OK ma'am, may I please have your first and last name?

utterance: Sure. my first name is Sarah and my last name is Paul.

utterance: What is your date of birth please?

utterance: My date of birth is the nineteenth of July nineteen eighty-nine.

utterance: Can you verify the last four digits of your Social Security number?

utterance: Sure I can, but you'll have to hold on a moment please a second.

utterance: Oh that's fine. Take your time.

utterance: hello? Are you there?

utterance: Yeah, I can hear you.

utterance: OK, the last four digits of my security my Social Security number is four four five nine.

utterance: OK, for your security question, what is the name of your best friend?

utterance: The name of my best friend is Aaron.

utterance: What is your account type?

utterance: My account type is a checking account.

utterance: OK. What is your account number?

utterance: My sorry? My account number is five two seven seven nine nine eight seven two two did you get that?

utterance: Yes, I got that. OK please hold on while I check your account balance.

utterance: OK, sure.

utterance: Alright. Thanks for holding the line, ma'am. Your checking account balance is two thousand four hundred and fifteen dollars and ninety-five cents. Again, your checking account balance is two thousand four hundred and fifteen dollars and ninety-five cents. Would you like further information about online banking in order to check your account balance yourself in the future?

utterance: I would like that but unfortunately I don't have an Android phone.

utterance: Oh, that's fine. We we also have. You can also do that on your iOS device if you've got one.

utterance: yeah, I do but maybe next time.

utterance: OK. Is there anything else I can do for you today?

utterance: Well, for now nothing but I'd like to state this. You have a really wonderful voice.

utterance: Oh thank you very much and you also have a beautiful voice as well.

utterance: Oh. Thank you. I appreciate.

utterance: Will that be all for today?

utterance: Yes, that'll be all for today. Thank you.

utterance: Again, my name is Marlon Johnson. Thank you for your time and have a nice day.

utterance: Have a wonderful day!


speaker_role: Agent

utterance: Thank you for calling Intellibank, my name is Ashley. How can I help you today?

speaker_role: Customer

utterance: Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?

utterance: OK, I will definitely be happy to assist you with that. let me go ahead and get you verified so I can get into your account. may I have your first and last name please?

utterance: Hailey Parker.

utterance: Thank you and your phone number?

utterance: Three one five four four four two two three seven.

utterance: Thank you date of birth?

utterance: Four fifteen eighty nine.

utterance: Alright, and last four digits of your social security number please?

utterance: Two two six five.

utterance: Thank you and lastly for your security question, what was your first car?

utterance: A Honda.

utterance: Perfect. Alright,

utterance: Now, will closing this account effect my credit score at all?

utterance: No, it doesn't.

utterance: sorry to interrupt, do you guys have a way to check the credit score through the banking app?

utterance: Let me go ahead and answer the first question and then I'll get to your second one that'll wrap that up in there. So, it will not affect your credit score because we don't report you know, things like that to the credit card company. The only time we report it to a credit card company is like say you have a negative balance, you over withdraw and then you just leave it open once it's sitting there for a while yes, we will close it and report that to the credit card bureaus, but other than that, we don't do anything with credit. So closing your account will not affect your credit As far as checking your credit score with the banking app, we actually don't have any affiliate that we work with as far as grabbing the credit score to put on there, so I would still suggest you know, trying to get that on your own because we just don't have it and our banking app at this time. It may be something we can do in the future but at this time we don't, OK?

utterance: OK, thank you.

utterance: Your very welcome. So which account will you be closing today?

utterance: My checking account.

utterance: OK.

utterance: Alright, and let me go ahead and pull this up and I will grab the checking account and routing number from you for that checking account that you would like to close. go ahead and start with the routing number please.

utterance: I actually don't have my checkbook with me, so I don't have the routing and account number and I can't remember off the top of my head.

utterance: OK, well that is completely understandable. I don't memorize those numbers off the top of my head either. but due to company policy, I can't complete the closing of the account request without verifying the checking account and routing number first, however, I will happy to instruct you on setting up a online account so that you're able to complete the request at your convenience? Would that be helpful?

utterance: Yes ma'am, I would definitely appreciate that.

utterance: OK, all right, so there's two options. the first one is you can actually go online to Intellibank dot com, create your user name and password, they will be asking you personal, identifiable information so just make sure you definitely have your check book with you, because they are gonna ask for your checking account number and your routing number and then also you can go through the app app store, whether you have the Google play store or the Apple app store and download the Intellibank app and it's the same kind of procedure to set up the online account.

utterance: OK, now I know that they are going to ask for banking information but pretty obvious, but what other personal information will they be asking for?

utterance: they're will ask for pretty much the same information that asked you when you called in. To verify you like your name, your date of birth, they may ask for your social, your full social or just the last four of your social. they'll ask for your, you know, kind of set up a profile as well so you'll put your phone number in there and you'll put your address in there. some of those were required, some of them are optional, so, you know you'll see that whenever you set up the account. but once you get everything set up you'll be able to process your request right away.

utterance: OK, I just wanted to have a idea. now the questions that, the personal questions that they're gonna ask me I know that I have security questions with you guys, are they gonna be the same like if they ask me the same security questions, do I give them the same answer, or does that matter?

utterance: yeah they do have security questions on there that you'll have to ask just in case you get locked out of your account and you can't remember your password. So yeah, just, you know, answer them honestly, however they are they'll be, there's a bunch of different ones that you can choose from to answer and then you'll have that all set up, OK?

utterance: OK.

utterance: Alright, and is there anything else that I can assist you with today?

utterance: No ma'am, that'll be all for today I really appreciate your help and I'm sorry I didn't have that information with me.

utterance: Oh no, it's perfectly fine if you need help with setting up the online account, feel free to give us a call, it was a pleasure assisting you today Ms. Parker and the rest of your day, OK?

utterance: You too, thank you and have a great day.

utterance: Thank you, bye bye.


utterance: Thank you for calling Intellibank. This is Rose how can I help you today?

utterance: Hi Rose, my name is Kim. I need some help with I need to send money to someone.

utterance: You need to send money? OK, so you need to make a wire transfer?

utterance: yes, that's exactly right.

utterance: All right, I can certainly help you with that today. And bear with me just one moment. Hold on I have to get into my screen here. OK, now you said your first name is Kim and can I have your last name, please?

utterance: Sure, it's Johns J O H N S.

utterance: Thanks, Kim. And also your date of birth.

utterance: that's April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much, hun. And can I have the account number that you would like to make the transfer from?

utterance: sure holbye bye. Hold on one second I thought I had it right here, give me one second Rose.

utterance: Sure take your time.

utterance: OK. OK, I have my checking account ready.

utterance: All right, go ahead.

utterance: It's one one two one zero zero zero five nine five.

utterance: Thank you so much. And are you transferring this to someone else's account in our bank or in another bank?

utterance: sending it to someone else's account. that is also a Intellibank customer.

utterance: Intellibank?

utterance: Oh yes, I meant I'm sorry Intellibank customer.

utterance: That's OK.

utterance: People make that mistake all the time it's no worries. I sometimes myself and I work here. All right, so, I would need the number that you transferring to the account number.

utterance: Sure. OK, let me see here. OK, I have his account right here. and his account number is seven zero eight five six four six seven four four.

utterance: Awesome, thank you so much. All right, and I have one more question from you for you. what is your mother's maiden name?

utterance: It's Davies D A V I E S.

utterance: OK, and the dollar amount that you would like to transfer?

utterance: Is five hundred dollars, please.

utterance: OK, five hundred dollars. All right, bear with me just one moment while I set this up for you.

utterance: Sure no problem. How's your day been going?

utterance: Oh, it's been wonderful, thank you so much for asking. How about you?

utterance: it's been going pretty well I would say, it's been nice weather around here and I absolutely love the fall season. I love when the trees change and, you know, you can start busting out the hoodies and have some some bonfires and, you know, enjoy that good outdoor weather without it being too hot. So.

utterance: Oh my goodness, I love love love a bonfire and speaking of it being too hot. I'm in Myrtle Beach, South Carolina, and it has been hotter. I. I don't even know what to say about the heat this. This year. Last year was hot too but this year has just been insane. Like you're sweating the moment that you walk out the door, just fresh out of the shower and you're sweating. It's insane yes, however today was really nice. finally, it's starting to feel a little more like fall. We don't really get as nice of a fall, you know, with the leaves changing and everything like you do up there but I'm just happy that it's not gonna be so hot anymore.

utterance: Oh.

utterance: Oh, no.

utterance: Yeah, it's nice down there. I. We vacation often in Myrtle Beach So, yeah.

utterance: Oh, yeah? Nice,

utterance: Nice. what part of the beach do you stay on?

utterance: normally up north. Cherry Grove in that area.

utterance: Oh I love Cherry grove.

utterance: Yeah, it's really pretty up there.

utterance: It is and it's so quiet and it's it's really different from the actual beach, you know, down here in Myrtle. I'm actually in Murrells Inlet but Myrtle Beach itself, it could be set up in like three different sections, you know. It's not the same, it's much more rowdy and, you know it it's not as vacationy as or what I think of as a vacation down in Myrtle Beach. It's far too overcrowded. There's a lot of, you know, young kids and stuff but Cherry Grove is very chill very laid back super nice. So, I think that's a great place to vacation.

utterance: Right.

utterance: Right.

utterance: Yeah, we love it. We sure do.

utterance: That's awesome. All right Miss Johnson, want to let you know that I did the the transfer is successful. And you should be receiving a confirmation email here just a few seconds from me.

utterance: OK.

utterance: showing you that and was there anything else that I could help you with today?

utterance: Nope, that's everything. Thank you so much I actually just saw the email come through. So looks like we're all good.

utterance: Fantastic.

utterance: Awesome, thank you so much. well, thank you so much for calling Intellibank and we value your loyalty and I hope you have a wonderful rest of your day, Miss Johns.

utterance: Thanks, you too hun.

utterance: Thank you bye.

utterance: Bye bye.


utterance: Hello. Good morning. My name is Alex. Thank you for calling Intellibank. How can I help you, sir?

utterance: I'm John Andrews. I'm calling to replace my lost card.

utterance: OK, John Andrews. What's the date of birth, sir?

utterance: Tenth of March nineteen eighty-six.

utterance: OK. So what's your card number?

utterance: Four three nine.

utterance: OK.

utterance: Six four.

utterance: OK.

utterance: Five seven zero nine one.

utterance: OK, sir. what's mother's maiden name?

utterance: Sarah.

utterance: What type of bank account your using?

utterance: Checking account.

utterance: OK, sir. I'll be really quick.

utterance: OK. So should I get the account blocked? The card blocked?

utterance: Yeah. Get the card blocked.

utterance: OK, sir. A minute.

utterance: Yeah, yeah.

utterance: OK. I'll send it to your address that you registered with the bank with. Is that OK with you, sir?

utterance: Yeah. Thank you.

utterance: OK, sir. Did you wanna check something else?

utterance: No. Nah thank you.

utterance: OK, sir. thank you very much for contacting Intellibank. Do have a nice day.

utterance: You too.


utterance: Thank you for calling Intellibank where we value our customers. This is Brenda. How may I help you?

utterance: Yes, I need to find an ATM near where I am.

utterance: OK, I can do that for you. Who am I speaking with today?

utterance: This is Jill Baker.

utterance: And you prefer I call you Jill or Ms. Baker?

utterance: It doesn't matter. Jill's fine.

utterance: OK, and what city and state are you calling from?

utterance: so I'm in Chicago, Illinois, but on a trip. This is not where I live. I'm not from here.

utterance: OK, and do you know the address where you're at in Chicago?

utterance: Yes, I think it's eight zero nine Wilmire Street. it's Wilmire. I don't know if I'm saying that right.

utterance: Can can you spell it for me?

utterance: Yes, so it's W I L M I R E.

utterance: OK, and do you have a ZIP code?

utterance: It's five six zero nine nine, I think.

utterance: OK. Give me just a moment to look that up for you. I always like to provide you with two close locations, just to give you some options. So, let me, let me do some researching on that for you, OK?

utterance: OK.

utterance: All right, doll. Do you have a pen? I do have some information for you.

utterance: Yeah, I do. Go ahead.

utterance: So the first location looks like it's not quite a mile from you. And it's at the Intellibank branch location. And that's at five zero six North Homer Street in Chicago. did you need me to repeat that address?

utterance: no, I think I got it.

utterance: OK, so the second location I found is an ATM location located inside the Delmar Hotel and that address is nine zero zero one and it's Tinkerton Road in Chicago. It looks like that's located in the lobby of the hotel.

utterance: OK. I think I've got both of them. Can you do me a favor? Can you check my balance and and deposit in those ATMs too? Like, am I able to to check my balance and and see how much money I have when I have to go to those?

utterance: Yeah, you can check your balances in the ATM by selecting the inquire option. And you're also able to to make those deposits at the ATM as well. Every ATM should have deposit slips and deposit envelopes at each location for you as well. OK?

utterance: Oh, that's really convenient.

utterance: OK, Jill. Was there anything else I can do for you today?

utterance: yes, actually. So I'm out of town. and I I wanted to make sure I could still use the ATM and it wouldn't flag me for something because I'm out of town.

utterance: Because you're out of state, you mean?

utterance: Yes. I'm from Missouri, but I traveled to Illinois. So, I didn't know if I should've reported that or done something. So that way if I try to use my card at the ATM, it's not going to, like, assume that I'm I'm somebody I'm not.

utterance: OK. so did you put your, put a travel status on your account, by any chance, whenever you left for Illinois?

utterance: No I didn't. I didn't even think about it. I'm sorry.

utterance: OK, so as part of our security measures, they may flag that transaction as a fraud until it can be identified by you. since it's occurring out of state, I can, I can go ahead and put you on a travel status, though. If you have a few moments, I just have to basically take some account information from you, and then I can set that travel status so you shouldn't have any problems with that ATM.

utterance: actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.

utterance: Yeah, so you're you're wanting to change out and and go to the nearest actual branch, correct?

utterance: Yes, that's correct.

utterance: OK, so the first address I gave you, the five oh six North Homer Street in Chicago, that's an actual Intellibank branch, and that one is pretty close to you.

utterance: Oh OK, I didn't realize that.

utterance: Yeah, yeah. That's an actual branch, so you should be able to do everything everything there, as long as you have a photo ID, they should be able to put that that your account on travel status for you. So you shouldn't really need anything but your photo ID when you go in there. They won't ask for an ATM card or anything.

utterance: OK.

utterance: Was there maybe anything else I could help you with today?

utterance: I don't think so. Actually, I'm trying to look here on my phone. It looks like that Homer Street address might be the opposite direction from where I'm going. Would you possibly see if there's another Intellibank branch that's a little bit closer, but on the north side?

utterance: Yeah, let me, let me do some research here. So you're saying on the north side of where you're at, like the north side of the hotel? When you say north side, can you just be more specific?

utterance: Like I meant more on the north side of Chicago. Like, if you can help me find find a location more on the north side of Chicago. I'm headed that way.

utterance: OK. Just a second. Let me do some research here for you. OK. So, it looks like there's another location. This one's a little bit farther. This one's two point seven miles away, but it is on the north side. and that address is fifty-three fifteen, it looks like it's called Edacado. It's E D A C A D O and that's Street, and that's Chicago, Illinois. and that is a full-service branch at well, as well. And it has hours open today until six p.m..

utterance: OK, that's perfect. So, Intellibank. OK. All right, I've got it all written down. I think that's everything that I need.

utterance: OK, Jill. There's. So there's nothing else I can help you with today before I disconnect with you?

utterance: No. I do think that that's everything. I appreciate it. I'm gonna head over to that bank.

utterance: All right, Jill. Well, thank you for choosing Intellibank. You have a great day.


utterance: Good afternoon, this is Rose. Welcome to Intellibank. How can I help you?

utterance: Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.

utterance: OK. I can certainly help you with that. I just have to get a little information from you so that I can get into your account and hep you with this transfer, OK?

utterance: OK, great. Thanks.

utterance: You are very welcome. All right, I'll need your first and last name. Well, I know your first name is Kim but your last name and date of birth.

utterance: yes, it's Kim. And then the last name is Johns. That's J O H N S. And my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much, Ms. Johns. And I need to ask you your security question. what is your mother's maiden name?

utterance: it's Murphy.

utterance: All right. Oh, and I'm sorry, I meant to ask you this first. I will need your phone number as well, please.

utterance: sure. It's seven one seven nine nine three zero seven eight five. And my email address is K Johns seven seven seven at Gmail dot com, in case you need that as well.

utterance: Yes, ma'am. Thank you so much. And I would need your account number that you would like to make the transfer from.

utterance: OK, let's see here.

utterance: Bear with me for one moment.

utterance: Sure, take your time.

utterance: OK. OK, my account number is one one two one zero zero zero five nine zero. Oh, I'm sorry. it's. The last four digits are zero five nine five. I think I said zero five nine zero.

utterance: Oh.

utterance: Yeah.

utterance: Sorry about that.

utterance: It's OK. No worries. Thank you so much for fixing that. OK. And I'd like to know the dollar amount that you'd like to transfer.

utterance: Sure.

utterance: I'd like to transfer five hundred dollars even, please.

utterance: OK. And is this a domestic or international transfer?

utterance: this will be a domestic transfer.

utterance: OK. And I will need the deposit routing number, please.

utterance: Sure, that is zero five five zero nine five five seven five.

utterance: Thank you. And the deposit bank account number.

utterance: That is seven zero eight five six four six seven four four.

utterance: All right, thank you so much. And bear with me while I initiate the transaction And, the name of the person who is receiving this.

utterance: Sure.

utterance: that would be my mom, Sandy Murphy.

utterance: OK. Thank you so much. OK, now bear with me just a moment.

utterance: Oh, sure, no problem.

utterance: OK, Ms. Johns. I just wanted to confirm that I am sending five hundred dollars even with no change to Sandy Murphy.

utterance: Yes, that's correct.

utterance: OK. And I wanted to advise you of your current account balance after the transfer is fifteen hundred dollars and eleven cents.

utterance: Oh, OK, great. Thank you so much.

utterance: Yes, ma'am. the transaction is taking place right and I'm also going to send you a confirmation email of this transaction. And, let's see here.

utterance: OK, let me go sign into my email. I'd like to get that before I let you go, if that's OK.

utterance: Yes, ma'am. It has been initiated, so you should have that email in about thirty seconds.

utterance: I see. Try to refresh. I don't see it yet.

utterance: Sure, no worries. Sometimes it takes a little longer than the thirty seconds.

utterance: It must be taking the scenic route.

utterance: I think so. It's fall after all.

utterance: It's out checking out the trees.

utterance: Yeah.

utterance: Oh, OK, I see it. I just got it through now.

utterance: OK, awesome. So, I did want to ask you, would you like any further information about online banking in order to transfer funds in a much more convenient way in the future?

utterance: no, that's OK. I didn't realize I could do that online, but I probably can figure it out.

utterance: You certainly can.

utterance: Yeah, next time I need to do this I'll go ahead and check online. I was actually running around making dinner so I figured I'd do it while I was on the phone with you.

utterance: no worries. I mean, we're here nine to five five days a week. And then on the weekend, on Saturday, we're here from nine a.m. to twelve p.m.. You can call us any time. I just know that some some people like the convenience of just being able to do everything themselves online. So I wanted to make sure that you knew that you had that option.

utterance: Oh, OK, great. Thank you so much, I appreciate all that information.

utterance: You're welcome.

utterance: You.

utterance: Are very welcome Ms. Johns. Is there anything else that I can do for you today?

utterance: nope, that's everything. Thanks again and you have a great night.

utterance: Aww thank you so much, Ms. Johns. And as part of the Intelli family we would like to thank you for your business and your loyalty and I hope you also have a wonderful evening as well.

utterance: Thank you, you too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Mary. How can I help you ?

utterance: Hello this is Peter Davis. I have some problems with online banking.

utterance: Oh I'm so sorry to hear about that sir. Let me get into that screen so I can walk you through the banking process, online banking.

utterance: Yeah but but the the main reason I'm calling is I lost my credit card.

utterance: Oh, wow sir, I'm so sorry to hear that. That's very unfortunate. Unfortunate. yes it's very important that you report that credit card lost or stolen.

utterance: Yeah that's what I was trying to find that on the online banking. And yes, it didn't work or could not find it.

utterance: Oh, I'm so sorry to hear that sir. let me pull up my screen and let me get some information from you.

utterance: OK so let's see. Your name you said was Peter Davis?

utterance: Yes.

utterance: OK. Can you please give me your your date of birth?

utterance: November four nineteen sixty-eight.

utterance: OK sir. Do you happen to have your social security number?

utterance: yes that's five zero zero two one four eight one.

utterance: sir, that doesn't seem to be correct. That.

utterance: Oh

utterance: That's my drivers license.

utterance: I'm sorry.

utterance: eight one nine two two two zero zero.

utterance: Eight one nine two two two zero zero?

utterance: Yes.

utterance: OK. And you let's get your drivers license number. I do have it on my screen in front of me but let's just go ahead and go over it to make sure it's correct.

utterance: Yes. Five zero zero two one four eight one.

utterance: Yes sir, that matches what I have. And you do you know when the last time you used that credit card was?

utterance: I think last night .

utterance: I was in a bar and this morning when I woke up I could not find it.

utterance: Oh I'm so sorry to hear that sir. OK so what I'm going to do is put an immediate block on your card. we'll also need to review the last three transactions to make sure that those are your charges. so let me pull those up. OK so the last charge I see here you have a K-Mart grocery for fifty-five dollars and twenty-three cents.

utterance: Yes that's. I did.

utterance: OK, and we have a CVS Pharmacy for eight dollars and eighty two cents.

utterance: Yes also.

utterance: And we also have Quick Trip gas station for twenty-five dollars and fifty cents.

utterance: Yes.

utterance: OK sir. well I'll also send over to you the last probably twenty-five transactions for you to verify as well . You can look at them just to make sure but if these last three are correct, I'm pretty sure the ones before it are too.

utterance: Yes, is that through mail or?

utterance: Email?

utterance: I can send it to you either way, which would you prefer?

utterance: Email will be yeah, the easiest.

utterance: OK. So let me verify. I've got an email address for you for Peter sixty eight Davis at Gmail dot com?

utterance: Correct.

utterance: OK. I'll get that sent over to you right now.

utterance: and also, let's see. There it went.

utterance: So you should be receiving it. If you have any questions or you don't receive it just call us back. so I put a block on that card like I told you. And you will be receiving a new card in the next three to five business days.

utterance: And the way you will set up that account and activate it, is there'll be a sticker on that card. It will have a eight hundred number on it that you will call. And it's gonna just ask you for the last four digits of the card, as well as the last four digits of your social security number.

utterance: And I can keep my PIN code?

utterance: Yes sir, you can keep the PIN code that you currently have. You would just have it will ask you if you want to change your PIN code or keep current one for your account. You just hit, I believe it's a one. And it will transfer that same PIN code over to the new card.

utterance: Oh, great.

utterance: Yeah. It's a very simple process, but like I said if you have any problems with setting that up, just call us and let us know and we can walk you through the process.

utterance: While you sent me this mails, can you also send me a mail about loans?

utterance: Yes sir, I can give you information on the current loan offerings that we have here at the bank. We have about three different low interest rates, depending on how much you're wanting to borrow.

utterance: would you like me to send that over via email or? OK. So I'll send that over to your Peter sixty-eight Davis at Gmail dot com?

utterance: Yes.

utterance: Yes.

utterance: OK. Get that over to you and you should be receiving it in the next ten to fifteen minutes.

utterance: is there any other banking information you would like to know about?

utterance: No, I think I'm done.

utterance: OK we have one more thing I'd like to set you up with if you'd be interested. We have a monthly newsletter that we send out. It talks about our bank information, our loan offerings, our customers that we have that've been banking us for multiple years, we also talk about our credit cards and our mortgage loans.

utterance: Would you be interested in receiving that on a monthly basis?

utterance: Yes please, also through email.

utterance: OK sir. So I can get that set up on email. It's kind of a big large file. So are you sure you want to receive that in email?

utterance: Yes.

utterance: OK sir. So let me get that set up. We send that out on the fifteenth of every month. And it's got a lot of good information in it. And it also provides information about our new bank branches that we are opening up. And also any new information throughout the country of our business. Banks.

utterance: OK. I will look into it.

utterance: And is there any other things you would be interested in today, Mr. Davis?

utterance: No. I think I have all the information that I needed.

utterance: OK, so I'm so sorry that you lost your credit card you should be receiving a new one in the next three to five business days. If you don't receive it just call us back and we will get another one sent to you. But we've never lost any in the mail so you should be receiving it soon.

utterance: we appreciate your business, Mr. Davis.

utterance: OK. Thank you very much.

utterance: OK. Thank you for banking with Intellibank. My name's Mary. Call us back if you have any other problems or questions.

utterance: OK. Bye bye.

utterance: Goodbye.


utterance: Thank you for calling Intellibank. My name is Jake. Can I get your first and last name?

utterance: Marcia Stevens.

utterance: OK. Can I get your date of birth?

utterance: One. One nineteen sixty.

utterance: MK. And for security purpose, can I get your email?

utterance: yes. It's pineapple hint at Gmail dot com.

utterance: And that's pineapple hint?

utterance: Yes.

utterance: OK. At Gmail dot com?

utterance: Yes.

utterance: MK. And also for security purpose, can I get your state ID or drivers license number?

utterance: Yes. P G one three three seven four eight.

utterance: And that's seven four eight?

utterance: Yes.

utterance: OK. All righty, Miss Stevens. how can I help you?

utterance: yes. I was calling to find a ATM. Near me.

utterance: Oh, ATM?

utterance: Yes.

utterance: All righty.

utterance: I'm on the Eastside. So I'm trying to find one nearest me.

utterance: OK, can I get you to confirm your ZIP code?

utterance: one zero zero zero two.

utterance: MK. All righty. All right. It seems like we got one. at three four seven Warsaw Avenue.

utterance: Three.

utterance: One seven Warsaw Avenue.

utterance: Yes.

utterance: So that's not too far from me.

utterance: No, that should be just two blocks away. We also have one on thirty-eight forty-seven Kemper Road. That's about a six miles drive.

utterance: OK. And The ATMs, are they outside or inside?

utterance: These are the branches, so they should be inside.

utterance: OK, inside.

utterance: They should have both. Outside and inside, I should say. Correction.

utterance: Oh, OK. OK.

utterance: Yep, that's. That's. Anything else? Do you need to know your balance?

utterance: I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?

utterance: Kenwood Mall?

utterance: Yeah. It's farther than where I'm go. Where I'm at. But I just want to know if there's a

utterance: OK. Lemme see.

utterance: MK, we can do that. Want to do some shopping up there?

utterance: Oh, yes. Oh, yes.

utterance: Yeah, holidays coming. So I understand, I understand.

utterance: Yes.

utterance: With delivery not being so promising, or on time.

utterance: Right.

utterance: I've noticed that, a lot of deliveries nowadays are slower that. Matter of fact I think I just saw it on the news yesterday that they're actually going to be even slower than before because a lot of branches are closing down. A lot of.

utterance: Right.

utterance: Wow.

utterance: Yeah. Yeah it's. It's rough out there man. This coronavirus is serious.

utterance: Yeah. It is.

utterance: Kenwood Mall. MK. OK. Yeah, this is actually on the same road, Kemper Road. But it's on the east side.

utterance: OK.

utterance: OK.

utterance: And the address is two six forty-six Kemper. East Kemper Road. Correction.

utterance: Right.

utterance: And yeah, it's just around the corner from the mall.

utterance: Oh, OK. That's perfect.

utterance: OK.

utterance: That's perfect.

utterance: anything else I can help you with?

utterance: Yes, you me get my balance of my savings.

utterance: Savings account? Can I get the savings account number?

utterance: Account, yes.

utterance: Yes.

utterance: A A zero zero one four five five six zero zero nine eight.

utterance: OK. Nine eight.

utterance: Yes, that's correct.

utterance: OK. Right now, currently, you are at five thousand eight hundred ninety-six dollars and seventy-five cents.

utterance: OK.

utterance: All righty.

utterance: OK.

utterance: OK, thank you. I appreciate this.

utterance: Hey, there's no problem, and I appreciate you calling. Thank you for calling Intellibank, Ms. Stevens.

utterance: OK.

utterance: OK. You have a good day.

utterance: You, too.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hi, thank you for calling Intellibank. My name is Barbara. How may I assist you today?

utterance: Hi Barbara. I need to update my personal information.

utterance: I had gotten. I had to get a new phone. My dog chewed up the old one. Do you have any fur babies?

utterance: Oh my goodness, I'm sorry to hear that happened to you and in fact, I do have four. and one of them did the same exact thing to me probably about a year ago so I know exactly how you feel.

utterance: Oh no, we still love those dogs even though don't we?

utterance: Yes ma'am, absolutely we do. They're just big children.

utterance: And let's see, I'd be happy to go ahead and help update that information for you. first, may I please have your name?

utterance: My name is Mildred Pierce.

utterance: P I E R C E. My date of birth is February the fourth two thousand.

utterance: OK, thank you so much for that information Miss Pierce. I have your name as Mildred Pierce.

utterance: M I L D R E D and last name Pierce P I E R C E.

utterance: And your date of birth I have as February the fourth two thousand, is that correct?

utterance: Yes ma'am.

utterance: OK great. Now next, May I please have the last four numbers of your social security number?

utterance: Five nine six oh

utterance: OK, I have five nine six zero.

utterance: Thank you.

utterance: OK, I'm sorry the last four of your social I have is five nine six zero. Was that correct?

utterance: Yes.

utterance: OK, sorry about that, we have to have for quality assurance purposes

utterance: Now I do have a security question on file for you.

utterance: And that question is what is your maiden name?

utterance: Greene. G R E E N E.

utterance: OK, thank you so much Ms. Pierce.

utterance: Now, I do need the account number that you would like to update the information on.

utterance: The account number is zero zero zero nine seven one three three.

utterance: No wait, that doesn't sound right. Would you mind if I grab my checkbook?

utterance: Absolutely, that is that's fine Ms. Pierce. just let me know whenever you're back with that information

utterance: Is this right?

utterance: I'm back. The account number is zero zero zero seven nine three three one. I'm sorry.

utterance: Oh that is no problem whatsoever. just to verify, I have the account number as zero zero zero seven nine three three one?

utterance: Yes ma'am.

utterance: OK great, let me bring that account up for you.

utterance: I do have that up and I am ready whenever you are to update the information.

utterance: May I have have your new phone number please? Area code first.

utterance: Yes ma'am.

utterance: My new phone number is eight three one five seven two four nine three two

utterance: OK and just to verify, I have eight three one five seven two four nine three two.

utterance: Yes ma'am.

utterance: OK great, thank you for that Ms. Pierce.

utterance: And just to let you know on our free online banking you can update information like that. Any of your personal information at your own convenience.

utterance: And you could also do much more stuff like checking your account balances, you can your transaction history, transfer money and many many many more things

utterance: Would you like some more information about that or would you like some help setting that up?

utterance: No thank you, I forgot about that. Actually, I already have it set up.

utterance: Oh OK, well that is wonderful. I'm glad to hear that and I do have your phone number updated Ms. Pierce.

utterance: Is there anything else that I could help you with today?

utterance: No thank you.

utterance: Alright, well again thank you for calling Intellibank. My name is Barbara, have a wonderful day.


utterance: Click. Thank you for calling Intellibank. This is David. How can I help you today?

utterance: Hey, David, how do you like this nice fall weather? Isn't it great?

utterance: Well, where I'm at has actually been pretty once other than rain the past couple days. what can I do for you today?

utterance: Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.

utterance: I can definitely help you with that. do you happen to have an address where you'll be staying, or

utterance: Actually, man. Just a minute. Let me find it.

utterance: OK.

utterance: Oh, blazes. Where is that place at? yes, I'm going to be staying at one six zero. You're gonna love this. Witch Ave.

utterance: One six zero Witch Ave.

utterance: In Salem, Mass.

utterance: And I take it that would be spelled W I T C H?

utterance: That would be spelled W I T C H.

utterance: OK. All right, I see the address here. well, we do not have any branches in Salem itself, however, a couple options. You can There looks to be one of our sister credit unions on. Looks like it'd be seventeen twenty-three Davis Avenue.

utterance: OK, seventeen twenty-three Davis?

utterance: Yes, that's also in Salem.

utterance: OK.

utterance: and that's actually a full service credit union that is in our network. you should be able to do any withdrawals or deposits at their ATMs.

utterance: OK.

utterance: Also, if, if you see any Cashpoint ATMs, those are also affiliated with our network.

utterance: Is there a fee for that?

utterance: For the Cashpoints there will be a one dollar transaction fee. if you do a balance check it's fifty cents. I don't believe that the Cashpoint itself takes anything out for it. It's just being a transfer from ours, we do have the one dollar since it's not the actual branch.

utterance: OK.

utterance: The, the credit union one should be fine. There should be no transaction fees on that one.

utterance: And could you check the balance in my checking account, please?

utterance: Checking account balance. if I can get your name?

utterance: It's Ellen Bettisini.

utterance: Bettisini?

utterance: Bettisini.

utterance: date of birth, please?

utterance: That would be two twenty-seven seventy-three.

utterance: All right. It looks like I may have found your accounts. Can I get for security purposes, the name of your first pet?

utterance: The name of my first pet was Spooky.

utterance: OK. Oh, yep, that works. OK, and you said on your checking account?

utterance: Please.

utterance: That is seventeen hundred twenty-three dollars eighty seven cents.

utterance: OK, could you tell me if a deposit of seven hundred and forty two dollars in pending?

utterance: It looks like it is pending. That should be through at the end of the business day today, so funds should be available be available tomorrow.

utterance: OK. Oh, choo. Man, I can't wait to go up there this weekend. sorry about that. I've been planning for this weekend for quite a while now.

utterance: That's, that's, that's fine, I've heard a lot of people that go up there have a. Have a great time. just to let you know, there is a daily withdrawal limit at the ATM of five hundred dollars.

utterance: So.

utterance: OK.

utterance: Is there anything else I might be able to help you with?

utterance: Not that I'm aware of. I think that pretty much covers it. you did say the end of day for that deposit, correct?

utterance: It should, should finish posting by the end of the business day toady and be available tomorrow. you actually if you go online, you can check out our website, and you'll see whether or not that has posted. And also, there should be a, on the right hand side, where the menu options there should be a way to find an ATM just based on your location, if you're using, say, a cellphone.

utterance: Great.

utterance: OK.

utterance: and that will help you find any of the other affiliated branches, PLUS network, or our Intellibank network.

utterance: That'd be great. Thank you so much.

utterance: Not a problem. if there's any other questions or concerns, feel free to call us.

utterance: OK, I will. Thank you.

utterance: Thank you very much.

utterance: Have a good day. Bye.

utterance: Bye.


utterance: Hello. Thank you for calling Intellibank. My name is Destiny. How may I assist you?

utterance: hi, yes. My name is Lisa Lawson and I'm needing to withdraw some cash.

utterance: Oh hello, Lisa. OK so you're needing to find an ATM or a branch location?

utterance: Yes ma'am an ATM.

utterance: It's five-thirty here so I don't think you guys are open that late.

utterance: I see. If I'm not mistaken. I do believe our branches are open until six p.m. on Fridays so let me have a look here.

utterance: OK thanks. I really just need an ATM.

utterance: OK sure. and what city and state are you located in Miss Lawson?

utterance: Spirit Brook.

utterance: Spirit Brook?

utterance: Yes ma'am.

utterance: Could you spell that for me, ma'am?

utterance: S P I R I T B R O O K.

utterance: Brook. OK. Thank you.

utterance: Uh-uh and what state is that in?

utterance: Minnesota.

utterance: OK. So I see that we have six ATMs in Sprit Brook, Minnesota.

utterance: OK.

utterance: What is your street address, ma'am?

utterance: My street address I don't know I'm in a parking lot of a store right now.

utterance: OK. I see.

utterance: so we have one ATM located at our Westfield Branch. That is by the Westfield Shopping Plaza in Central Spirit Brooks it looks like.

utterance: OK.

utterance: And we also have an ATM located at the seven eleven on Harden Park Way which is also in Central Spirit Brook.

utterance: Uh-uh.

utterance: And looks like just a couple of blocks from the Westfield branch yeah.

utterance: Oh. Oh. That one's OK I see. OK.

utterance: On the north side of town, we have an ATM located inside Fred Meyer on Bayfield and Rowden Parkway.

utterance: OK. I'm do you have one on the east side of town?

utterance: we do. We have three in East Spirit Brook.

utterance: we have one at our Indiana Branch. the address on that is going be four four three Indiana Boulevard.

utterance: OK.

utterance: And then there is one located inside Valley View Plaza which is on Maple Grove Highway.

utterance: Uh-uh.

utterance: And then the last one is another branch location. looks like on Hillcrest Avenue. The address on that is.

utterance: Let's see here.

utterance: Two two one nine Hillcrest Avenue.

utterance: OK. You said Hillcrest.

utterance: Yes, ma'am. That is correct.

utterance: That's an Intellibank, you said?

utterance: Yes, ma'am. Sure is.

utterance: Do you happen to know. Does it say whether the ATM is located inside the bank or.

utterance: you know let me have a look.

utterance: Thanks.

utterance: OK, ma'am. It looks like it is located inside of the bank.

utterance: OK. Well, what about the Indiana one. Is that inside or outside?

utterance: let me see here.

utterance: So it looks like that one is inside the bank as well.

utterance: Great so I have to drive all the way to the mall to use an ATM. Why in the world don't they put them outside? That is the dumbest thing I have ever heard.

utterance: I'm sorry, ma'am. I understand your frustration. I do believe you are still able to access the indoor ATMs after hours.

utterance: What? How?

utterance: Well, I believe they are inside the initial door to the bank but you wouldn't actually enter the bank.

utterance: Are you sure cuz I don't wanna drive all over town?

utterance: Yes, ma'am. I am sure. I also could provide you with some ATM locations that are at other banks that are in East Spirit Brook there would, of course, be a fee to withdraw funds from a non-Intellibank ATM.

utterance: Yeah. No thanks. That's why I'm calling because I don't wanna pay a five dollar fee to withdraw twenty dollars.

utterance: I totally understand.

utterance: OK. Can you tell me the address for the Indiana one again?

utterance: sure. Let me just look that up one more time.

utterance: OK. That address is four four three Indiana and it looks like that is at the intersection of Indiana and.

utterance: OK yeah. I got it.

utterance: OK, ma'am. did you have any other questions?

utterance: no. Well, actually, I did. I actually have a question about my auto loan. Are you able to answer that or do you need to transfer me to another department?

utterance: I would have to transfer you. Yes, ma'am. unfortunately, that department closes at five p.m. on weekdays. I can provide you with their telephone number so you could give them a call tomorrow if you would like.

utterance: hold on just a second. Let me grab a pen.

utterance: Oh, please. Take your time.

utterance: OK. I'm ready.

utterance: All right. Their number is five eight eight nine zero nine one two three six.

utterance: Great. Appreciate that.

utterance: Oh, sure and their hours on the weekends are nine to two p.m. , closed on Sunday and they're open eight to five, Monday through Friday.

utterance: OK. Thank you.

utterance: You're welcome, ma'am. Is there anything else I can assist you with this evening?

utterance: No. That was it.

utterance: OK. Thank you for being an Intellibank customer and have a safe evening.

utterance: Thanks. You too.

utterance: bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank customer care, this is Harry. How can I help you today?

utterance: I need to check the balance of my savings account. And I also need to find the nearest branch.

utterance: Absolutely I can help you with that. If you can provide me with the name on the account.

utterance: It's Seth Davenport D A V E N P O R T.

utterance: All right, thank you and your date of birth, please.

utterance: March first, nineteen ninety-two.

utterance: Thank you, and to verify the security question, the name of the street that you grew up on.

utterance: Edgefield Avenue.

utterance: All right, thank you, sir. Have got your account pulled up here now and you were wanting to check the balance of your checking account is that correct?

utterance: My savings account.

utterance: Oh, I do apologize. I can definitely tell you the balance of your checking account.

utterance: No no, my savings account.

utterance: I mean your savings account I'm sorry. All right, the balance of your savings account is twenty-five thousand one hundred and ninety-two dollars and fifteen cents.

utterance: OK. And I need to find the nearest branch.

utterance: Absolutely and what area are you trying to locate a branch in today.

utterance: I am located at six West State Road, Howell New Jersey. oh seven seven three one.

utterance: All right, it appears we do have a branch about three and a half miles from that location. And it is located at two forty-eight Rockaway Street in Howell, New Jersey. Would you like for me to repeat that address, sir?

utterance: Yes, please.

utterance: Absolutely, it's two four eight Rockaway Street Howell, New Jersey.

utterance: OK, thank you. Could you give me the hours of that branch?

utterance: Absolutely, sir. That branch is open from eight a.m. to five p.m. Monday through Friday. And from nine a.m. to two p.m. on Saturdays.

utterance: That's good. How's the weather doing up there?

utterance: No. The weather's been just fine where I'm at. How's the weather doing where you're at?

utterance: It's doing pretty good. Been raining a little bit, not too bad though.

utterance: Now that's mighty good to hear Mr. Davenport. Is there anything else I can assist you with today?

utterance: I can't think of anything.

utterance: All right, well there will be a survey after at the end of this call, If you would mind sticking around to fill that out and let us know how we did helping you today. And if there's nothing else I can assist you with, I will let you enjoy the rest of your afternoon.

utterance: All right, thank you.

utterance: Thank you have a good day.


utterance: Ring, ring.

utterance: Hello. Thank you for calling Intellibank. This is Jenny. How can I help you?

utterance: Yes, I need to check the balance on my savings account and checking account, please.

utterance: OK. And your name, please.

utterance: Gladys Johnson.

utterance: OK, Gladys. How do you spell that?

utterance: G L A D Y S.

utterance: mhm.

utterance: And Johnson's the traditional spelling J O H N S O N.

utterance: J O H N S O N. All right Gladys, and your date of birth.

utterance: Six one nineteen fifty-seven and my email address is gladys dot Johnson one nine five seven at Yahoo dot com. And you want my phone number too?

utterance: no I don't think we need that yet, I do need your four digit PIN, however.

utterance: OK.

utterance: Zero nine one nine.

utterance: OK, and let's see. And the number on that checking account.

utterance: Zero seven one three six zero six.

utterance: Zero seven one three six zero six.

utterance: Would you like my savings account number also?

utterance: not quite yet. I can't put them both in at the same time. OK, and let's see let's get how about the name of your first pet, please.

utterance: Oh.

utterance: Lassie.

utterance: And your favorite film.

utterance: The Red Shoes.

utterance: Thank you so much for that Gladys. Let's go ahead and look up that account balance that is in your checking account is four hundred and eighty-three dollars and thirteen cents.

utterance: OK, thank you. Could we also check my savings account, please?

utterance: Sure. Let me get outta this real quick. OK, and let's see. And that account balance. That account number, please.

utterance: Zero seven one three six zero six zero.

utterance: Zero seven one.

utterance: Zero seven one three six zero six zero.

utterance: Yes ma'am.

utterance: All right. Gimme one second. OK. And that account balance. That is a savings account that has one hundred and seven thousand dollars in it.

utterance: Can you please check that again? That cannot be right.

utterance: I am checking. I do see a hundred and seven thousand dollars.

utterance: Well, I wonder what happened to that money because there should've been a lot more in there than that.

utterance: Well, I can tell you. Let's go back and look at the at the at your history of the account.

utterance: OK. Thank you.

utterance: let's see. So it looks like the last transaction was a a withdrawal by your account partner. who took out four hundred and fifty thousand dollars.

utterance: That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.

utterance: Oh, I see. Apparently, you paid cash for that house. That must be very nice.

utterance: I didn't know anything about it.

utterance: All right. So you did say you wanted to go ahead and update some personal information.

utterance: Yes. We just moved next door but yeah I still think I need to update my address so that I will get my mail.

utterance: OK. Absolutely. We love to have your current mailing address. All right. One moment. Lemme pull up that screen. OK. And let's see. What is your old address at Gladys?

utterance: Six three nine Navy Street.

utterance: mhm.

utterance: Colorado Springs, Colorado.

utterance: mhm.

utterance: Eight zero nine zero four.

utterance: OK. And let's see.

utterance: Can can you believe that we just purchased the house right next door? Isn't that crazy?

utterance: Well, it's it's it's sort of crazy wonderful I think.

utterance: That might be. May be true but who knows? And now we have to go through the moving process and we have to hire people to move us just to move next door because we're too old to do it ourselves.

utterance: Yeah.

utterance: Well, at. Maybe you can enjoy both houses.

utterance: I don't think we can afford that.

utterance: All right. So let's see Gladys. And what's your new address, please?

utterance: Six four one.

utterance: Six four one.

utterance: Navy Street.

utterance: Navy Street.

utterance: Colorado Springs, Colorado.

utterance: Colorado Springs.

utterance: Eight zero nine zero four.

utterance: Eight zero nine zero four.

utterance: And would you like my phone number? I think it's the same number but you might not have it on record.

utterance: Sure. Let's go ahead and update that.

utterance: Seven one nine.

utterance: mhm.

utterance: Two three four.

utterance: Two three four.

utterance: Six seven six seven.

utterance: Six seven six seven. OK. We've got that. is there anything else that you wanted to take care of today?

utterance: Yes. Could I please transfer some money from my savings to my checking account?

utterance: Oh, of course. I'd be happy to help you with that. let's see. And can I get that checking account number again, please?

utterance: Zero seven one.

utterance: Zero seven one.

utterance: Three six zero six.

utterance: Three six zero six. OK. And you said we're gonna be transferring from your savings to your checking?

utterance: Correct.

utterance: And how much did you wanna transfer?

utterance: Twenty-five thousand.

utterance: OK. Twenty-five thousand.

utterance: I'm gonna go out and spend money just like he does. So I'm gonna go make some purchases.

utterance: Well it sounds like it's gonna be a fun afternoon for you, Gladys. All right. So let's see. That's twenty-five thousand dollars from your savings account into your checking account.

utterance: Correct.

utterance: And now your balance in your checking account is twenty-nine thousand eighty-three dollars and thirteen cents.

utterance: OK. That sounds good. Thank you very much.

utterance: All right. And let's see. I just wanted to be sure before I let you go that you know about our online banking.

utterance: I do.

utterance: OK. Are you interested in setting that up, perhaps?

utterance: Not right now. I don't like my access out available to people. So I just like to keep it where I have to call in to get my information.

utterance: All right. That sounds great to me Gladys. That you so much for calling today. You have a great afternoon.

utterance: You the same. Thank you.

utterance: You're welcome. Bye bye.

utterance: Man. That was a rough one.


utterance: Thank you for calling Intellibank Customer Services. My name is Steven. How can I assist you?

utterance: yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.

utterance: All right, sir. I can certainly assist you with that. May I have your first and last name, please.

utterance: Dan Thomas. T H O M A S.

utterance: And your date of birth?

utterance: May twelfth, nineteen sixty.

utterance: And the last four of your social security number.

utterance: Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.

utterance: Certainly, Mr. Thomas. if you'll just go ahead and verify your identity by answering this security question. what street did you grow up on?

utterance: Magnolia Street.

utterance: Excellent. Thank you, Mr. Thomas. I've got that verified. And just to confirm, you've decided you just wanted to check the balance of your checking account?

utterance: Yes.

utterance: All right, let me pull that up. OK, I see here that your checking account has a balance available right now of three hundred and ninety-six dollars and two cents.

utterance: OK. That sounds great. The tires I'm looking for cost about two hundred and fifty dollars so I believe I've got enough money in my checking account to do that with.

utterance: All right, perfect. is there anything else I can help you with today?

utterance: Can you set up online banking for me?

utterance: I certainly can, Mr. Thomas. So let me switch to that screen. while that loads, can I have you verify your email address?

utterance: My email address is D Thomas at A B C dot com.

utterance: All right, thank you. And is that the email address that you would like us to send any communication about your online banking to?

utterance: yes.

utterance: All right, I'll go ahead and get that attached. And just gonna generate a username and password for you, so whenever you're ready please just let me know.

utterance: OK, I'm ready.

utterance: All right, your username will be D Thomas. That's D T H O M A S and then the numbers zero zero three.

utterance: OK.

utterance: All right, and them your temporary password will be E six L W seven three, and those are all capital letters.

utterance: OK, I've got it.

utterance: All right, and so all you're gonna need to do is go to the Intellibank dot com home page and in the top right-hand corner of your browser, there will be a location for you to log in. And on your first login, it will prompt you to create your own unique password and you will be all set. It will guide you to the rest.

utterance: OK, that sounds great. Has the weather been doing pretty good where you're at?

utterance: The weather's actually been very nice here lately. it's the perfect fall weather, not too hot, not too cold, but sunny.

utterance: All right, that sounds great.

utterance: Oh, yes. All right, Mr. Thomas. Is there anything else I can assist you with?

utterance: I don't believe so.

utterance: Wonderful. Well, if you will just hang on the line for me after we disconnect, there is a brief survey that you can fill out. Let us know how we did today and how we can better service your banking needs in the future.

utterance: OK, that sounds great.

utterance: All right. Well, thank you for calling Intellibank Customer Services, and again my name is Steven. And if there's nothing else I can assist with, I'll let you have a wonderful rest of your afternoon.

utterance: All right. Thank you. Appreciate it.

utterance: Thank you.


utterance: Hello, and thank you for calling Intellibank. My name is Kathy. How can I help you today?

utterance: Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.

utterance: Absolutely. if you can give me your account number, please, I will be more than happy to verify that balance for you.

utterance: OK. Four one two five four seven two three zero.

utterance: Thank you so much. And I do also have to ask, what street did you grow up on?

utterance: St. Johnson Street.

utterance: Thank you so much, Miss Winters. And it does look like you have five hundred thirty-seven dollars and eighteen cents available.

utterance: Oh, great. OK. you know what? I can't seem to find my debit card. I I just can't find it. Can you help me get my card?

utterance: Let's see here. are you sure it's your debit card that's with Intellibank? I see here that it looks like you only have a savings account with us. you would need a checking account in order for us to have issued you a debit card.

utterance: Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?

utterance: Yes, you would. you can either come to our branch in person or I can start the process right here over the phone with you.

utterance: Well, that would be great. Yes. I'd rather do it over the phone as much as possible.

utterance: Absolutely. In order to do so, I will just need to collect some information from you. And then once we've gone ahead and prepped the paper work, you can come by our branch to sign for the new account where we will also give you your debit card. That'll be ready for you the same day.

utterance: Oh, wonderful. You can do it that fast?

utterance: Yes, we can. We aim to serve here.

utterance: Oh, boy. Thank you. I'm really excited about this. I also want to know about checking fees.

utterance: Oh, yes. Absolutely. We do have a few fees associated with our checking accounts. We require that you have a minimum of fifteen charges to your account. Otherwise, there is a four dollar ninety-nine cent fee per month. and also, any items that are returned on your account for non-sufficient funds will have a thirty-four dollar and ninety-nine cent charge.

utterance: OK, well, I'll make sure that doesn't happen. OK. So how do I open my checking account and get is started?

utterance: I will just need to collect a little bit of information from you just to verify against our records here. If I could please first have your first and last name.

utterance: OK, it's Laura Winters.

utterance: Excellent. Thank you so much. I will also need your date of birth, please.

utterance: Four one fifty-five. That's April fifth, nineteen fifty-five.

utterance: Thank you. And if I could please have your full social security number.

utterance: Three seven eight three nine eight five seven seven.

utterance: Excellent. And, Miss Winters, if I could also have you verify the address on file with us.

utterance: OK. It is nine eight seven South Papa Drive, Pueblo, Colorado, eight one zero one three.

utterance: Excellent. And if I could also have your phone number, please, just have you verify that again for me.

utterance: It's seven one nine two one five two six nine nine.

utterance: Thank you so much. And because we will be establishing a additional suffix onto your account for the checking, we will also set up an additional security question and answer. we do have a couple different ones that you can pick from or you are able to select your own as well.

utterance: I'd like to select my own.

utterance: Absolutely. What did you have in mind?

utterance: Who was your first grade teacher?

utterance: Excellent. We can definitely use that. And what is the answer to that?

utterance: Mr. Morrison.

utterance: Wonderful. Give me just a moment, and I will go ahead and enter your information in the system here.

utterance: Oh, while you're doing that, let me tell you, I am so excited about getting this debit card right away because I have some orchids that I need to buy some supplies for. And one of them just started a new bloom spike. And I need to get some fertilizer so that I can make sure they keep blooming. And well, listen to me go on. Do you like orchids of growing plants?

utterance: I feel like I have a tendency to murder the plants that I try to interact with a little bit more. although, you know, my mother does have quite the green thumb. So although I have no skill whatsoever, I do really enjoy them.

utterance: Oh, that's so nice. yes, well, I enjoy them too. And I enjoy them enough for probably both of us.

utterance: That is good to hear. I'm glad that there are people out there like you and my mother taking care of the plants for us all. And, Miss Winters, I was able to enter everything into the system here. if you give us about another thirty minutes we will have that paperwork ready for you. And once you come to sign for that, we will be able to make the debit card for you. Do you have any other questions for me today?

utterance: No. Not not at this time. Thank you so much.

utterance: Absolutely. Thank you so much for reaching out to us. And I hope you have a wonderful rest of your day. We look forward to seeing you soon.


utterance: It's a great day at Intellibank. This is Cindy, how may I help you?

utterance: hi Cindy I'm one of your customers and I'd like to close my savings account and move those funds over to another account.

utterance: OK great I'll be happy to help you with that. may I ask what is your first and last name please?

utterance: My name is John Meadows. M E A D O W S.

utterance: Thank you Mr. Meadows. And may I have your date of birth please?

utterance: Yes, January fifteenth nineteen seventy-five.

utterance: Thank you, and how about your driver's license number?

utterance: my driver's license let me I'm gonna have to get that it's in my wallet. Just just a moment please.

utterance: Sure, take your time.

utterance: Here we go. I got my wallet here and let's see my

utterance: Your driver's license.

utterance: Yeah, is A Z one two six eight two nine.

utterance: Was that A C one two eight six?

utterance: A Z for Arizona.

utterance: oh OK.

utterance: A Z one two six eight two nine.

utterance: Thank you so much. And how about your phone number?

utterance: My phone number is six oh two six eight four three one nine two. And my email assuming you want it is J D M E A D O W S that's J D Meadows at Gmail dot com.

utterance: Thank you so much Mr. Meadows and why don't we just verify your address too.

utterance: Yes, my address is seven five three Dogwood Street. Nope. Phoenix, Arizona eight five oh oh three. And let me just backtrack for a moment. I get it confused with Street it's it's Road, Dogwood Road. let me say that again. five seven five three Dogwood Road, not Street, Phoenix, Arizona eight five oh oh three.

utterance: Sure.

utterance: Got it.

utterance: Thank you, thank you for that correction. OK, great and which account would you like to close today?

utterance: I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.

utterance: eh OK wonderful. Do you happen to have your savings account number?

utterance: Yes. My savings account number is zero zero three two seven six.

utterance: Thank you so much. OK one final security question and then we'll be good to go. What is the name of your first pet?

utterance: great memories Cleo, C L E O.

utterance: Perfect, thank you Mr. Meadows. OK let's get into your account.

utterance: I have one questions, on my savings account, before we close it, could you give me a balance please?

utterance: Yes of course, one moment please. OK it looks like your balance is five hundred and twenty-three dollars and twenty six cents.

utterance: Perfect.

utterance: So we're going to close your savings account today and move that money to your checking account. Is that correct?

utterance: That is correct.

utterance: OK great.

utterance: Do you want the checking account number?

utterance: No, that's OK.

utterance: OK.

utterance: Just give me one moment here.

utterance: Let me ask you a question while you're looking that up. I may want to open a new savings account in the future here. I know we're closing this one, say in a month from now I want to open a new account. Can I do that online?

utterance: Mhm.

utterance: yes, because you have an existing account with us you can open a new savings account online. Do you currently use our online banking service?

utterance: No.

utterance: OK, well you would need to set up your online banking account first. Would you like me to show you how to do that?

utterance: Yeah, I would

utterance: Love it.

utterance: OK, let me finish here first and close the savings account. OK, that's closed and we have transferred the funds. To your checking account. Now to open another savings account you would go to our website which is Intellibank dot com.

utterance: I can go there right, let let me just key in in, I'm sitting at my computer.

utterance: Sure, go ahead.

utterance: How do you spell that?

utterance: It's I N T E L L I B A N K dot com.

utterance: Got it.

utterance: Great, now you'll see the large green register button in the top right.

utterance: Yes.

utterance: Click that and it will ask you a series of questions some your some like your address and your phone number. And then there are also a few security questions and you will create a login and password. Your login is your email address. Your password you can make up. And you hit submit at the end of that form and then within twenty-four hours your account will be active. So to access your account you will go back to the same webpage but click login and type in your username and password, and then you will see the option at the top of the screen to create a new account.

utterance: OK, great and I and I can do that, I I'm going to do that after we finish chatting here. to just have access to my current checking account then.

utterance: Absolutely, you'll be able to see your current balance and all of your transactions and you can also get electronic copies of your statements.

utterance: Perfect.

utterance: Is there anything else I can help you with today?

utterance: No, you've done a great job and thank you very much for your service here today.

utterance: Well, thank you so much Mr. Meadows and we thank you very much for your business.

utterance: And.

utterance: Thank you.

utterance: Enjoy your day.

utterance: Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank dot com. This is Sherry speaking. How may I help you today?

utterance: Hey. I was needing to check up on my checking account.

utterance: OK. were you wanting to check the balance?

utterance: yes, ma'am. I was.

utterance: OK. Your name, please.

utterance: My name is Daisy Buchanan.

utterance: OK and your street address?

utterance: It is two seven eight Gatsby Road Magee, Mississippi three nine one one one.

utterance: Thank you for that and may I have your driver's license, please.

utterance: I forgot that in my purse. I'll be right back.

utterance: OK. I have it. It is eight zero one seven three seven two seven nine.

utterance: And I already know you're gonna ask my social security is three eight seven one.

utterance: OK. Thank you for that information. And you did say it was a checking account you were checking on?

utterance: Yes, ma'am.

utterance: OK. May I have that account number, please?

utterance: mhm. It is seven four eight eight one two three two nine.

utterance: OK. Thank you for that information and for security purposes may I ask your mother's maiden name, please?

utterance: I believe her maiden name is Brown?

utterance: OK. Thank you for verifying that information. can you just give one moment while I get that account pulled up?

utterance: OK. How's your day been, ma'am?

utterance: It has been great. We've been a little busy but I always enjoy helping our customers here. How about your day?

utterance: it has been good. I came back from a trip with my kids. We did all these other stuff and got home. It's just a bit stressful. I've found this thing on my checking account and I just needed to check up on it and make sure everything is OK.

utterance: Yes, ma'am. I'll be glad to get to that just as soon as I get your balance.

utterance: OK. I've got your account pulled up and it's showing your balance is fourteen thirty-seven twenty-nine. Does that sound correct?

utterance: almost. I need to dispute this transaction I found for Piggly Wiggly.

utterance: it's eighty-one dollars and thirty-seven cents.

utterance: OK. May I have the date of transaction, please?

utterance: It was September ninth.

utterance: OK and what is the reason for your dispute, please?

utterance: I've been out. Like I said, I've been out with my kids and we haven't been here this whole time.

utterance: And I'm the only one with this card. No one else has it. No one else has access to my account and this is the stressful because I don't know what happened. I guess someone did something I don't know.

utterance: OK. So nobody is an account an authorized account user and has another card to the account, your husband or anyone.

utterance: No. No one.

utterance: OK. All right. Lemme get this keyed in and I'll just give you a brief rundown on the process for count transaction disputes. What we do is we turn this in to our investigation team. They'll investigate the transaction. I can't give you an exact date or time frame that it'll be completed. It's just due to their workload on how long that will be completed. But they will notify you by email with the email address associated with the account when that is done but in the meantime, we will credit the amount of the disputed transaction back to your account until the investigation is completed that way you will have access to that amount and that should take that should take place within about forty-eight hours and then after the dispute if they whatever the findings are, it will be you know notified to you, like I said, via email and if you need further information, you could just give the investigations team a call back.

utterance: was there anything else I could assist you with today?

utterance: Yeah. I was also wondering if there's any other way to do a dispute or you know just anything really.

utterance: besides calling the helpline?

utterance: Yes, ma'am.

utterance: OK, yes. Our online banking tool you will just go to Intellibank dot com. That's I N T E L L I bank dot com and you would. If you've never used the service before, you would just sign up for an account you create a user ID and password answer some security questions that are associated with your account here with us and then you go back to the log in screen where it would redirect you. You put your new user ID and password in and then it will take you to a screen with your account. And then you just select from the dropdown menu which account you would like to dispute the transaction on I see you have a savings and a checking account with us and then you would select, from the action dropdown menu, dispute transaction. And then the last thirty days worth of transactions will come up and you just click the radio button next to the transaction in question and select that. And it will ask, are you sure you want to dispute the transaction. You select yes and the reason to that status because you move forward and select yes, you can no longer go back and redo that. Like it it'll be final at once you complete is completed and then once you hit yes on that screen. Then you will get a confirmation screen stating that your dispute has been successfully completed and it'll give you the information on the details that I just gave you about the investigation team and then it'll tell you how they'll you know contact you via email and that's it. But you can do that twenty-four seven, online, and you can also. It's a very convenient service. I use it myself. You can also check you account balance. If there's any pending transactions. You can download and print your bank statements. transfer funds between accounts and anything else you can do with us here at the helpline and anytime you need us at the helpline, we're more than happy to assist so you can call us anytime within our business hours of nine to five. But and if you need help with the setup process of the account, we'll be happy to walk you with that walk you through that step by step as well was there anything else that I could assist you with today?

utterance: No but thank you so much. This. You've been amazing.

utterance: Thank you so much and again my name is Sherry. Thank you for calling Intellibank and you have a nice day.

utterance: Yeah. Thank you. You too.


utterance: Thank you for calling Intellibank. This is Kathy. How may I help you today?

utterance: Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.

utterance: It's something that my husband told me about and I just. I'm just really disorganized and I don't know that much about banking. I'm hoping that you can you can help me with this wire transfer.

utterance: OK great. So we're going to make this transfer from your account here with us.

utterance: Yes. My account here with us. With you.

utterance: OK Julie. If I could get your date of birth please.

utterance: OK. My date of birth is seven twenty-five of nineteen fifty-seven.

utterance: And, if I could get the account number we're going to be wiring from.

utterance: OK. let me look it up.

utterance: OK.

utterance: While I'm looking that up, how are you today?

utterance: I'm great. How are you today?

utterance: I I've been fine. Joe's been having a little bit of congestion but I'm feeling great to be perfectly honest.

utterance: Well, that's good. I'm glad you're feeling great.

utterance: OK. My checking account number is do you have a pen?

utterance: I sure do. Go ahead.

utterance: OK. One five zero one zero six eight five.

utterance: OK. And, if I could ask you one more question. What is your mother's maiden name?

utterance: My mother's maiden name is Smith.

utterance: OK. Thank you so much for that Julie.

utterance: So, this wire, is this going to be an international wire or domestic wire?

utterance: the reason I'm I'm doing this because I bought this really nice purse. but, it's from Italy. So, yes, it's an international purchase.

utterance: And, can you tell me if there's any fees associated with this wire transfer?

utterance: OK. An international wire there's a fifty dollar fee.

utterance: Fifty dollars?

utterance: That is

utterance: Correct.

utterance: Wow.

utterance: That is a lot!

utterance: Yep. That's how much the fed charges for an international wire.

utterance: Wow. Well you know what? I really want this purse.

utterance: So, let's go ahead and make the transfer.

utterance: OK. So, if we're going to wire funds we would need the, because it's an international wire, we would need the swift code of the bank you're sending the wire to.

utterance: We need the account number of the account holder you're sending the money to we also need the name of the the person's name on the account.

utterance: And their physical address.

utterance: Oh.

utterance: That's a lot of information. I don't know if I have all that.

utterance: Yes, it is. And, just so you're aware, international wires are not immediate. They can take up to six weeks.

utterance: Six weeks!

utterance: That is

utterance: Correct.

utterance: Wow.

utterance: That is a long time.

utterance: Oh man. I should ask this merchant whether or not they would be willing to take some kind of other form of payment cuz that seems like an awful lot of money and time. can you hang on just a moment?

utterance: Absolutely.

utterance: OK. I'm back.

utterance: I actually just talked to my husband and he said if I wanted to go ahead and get it.

utterance: So, I would like to actually make that that wire transfer please.

utterance: OK great. So I just need the name of the bank we're wiring the funds to.

utterance: That would be Alpine Bank.

utterance: And, I will also need the bank's SWIFT code.

utterance: What is a SWIFT code?

utterance: That's the international number used for wiring services.

utterance: how many digits is it?

utterance: Typically there are about eight digits.

utterance: OK. I think this is the number. It's zero six three one one four zero zero one.

utterance: OK great. Let me put that information in to our system.

utterance: OK. And, you say it was Alpine Bank?

utterance: Yes, that's corrent.

utterance: OK. I do see that came up as Alpine Bank.

utterance: And, do you have the name of the individual we are sending this wire to?

utterance: Sure. Their name is Mike or Michael Smith.

utterance: OK. Michael Smith. Thank you so much for that. And, do you have a physical address?

utterance: OK. The physical address is twenty-four Milan Street. M I L A N Street. And, that's in Rome, Italy.

utterance: And, do you have the six digit code for the city?

utterance: The six digit code for the city?

utterance: It's usually three letters and three numbers, or a combination of of those.

utterance: Kay.

utterance: A T M three nine five.

utterance: OK. Thank you so much for that. I am showing that that is a match. And, how much money did we wanna wire today, Julie?

utterance: and you said it was fifty dollars for the fee?

utterance: That is.

utterance: Do I include that in the amount that I tell you when I say want to wire it?

utterance: No, you do not. We pull that out of your account separately.

utterance: OK. the amount is five hundred dollars.

utterance: OK great. I can go ahead and get that set up for you now.

utterance: Like I said, it could take up to six weeks for those funds to arrive there because it is an international wire.

utterance: You may also want to check to see if there's a fee on the other end for receiving the wire.

utterance: Ooh. I didn't. They didn't say anything about that when when they gave me the information.

utterance: OK.

utterance: is there a way I can check on this online?

utterance: You could check I suppose you could maybe go to their bank's website if they have one and check to see what their wiring fees are.

utterance: But, didn't you guys have online bank banking?

utterance: We do have online banking. unfortunately you can not do international wires through our online banking services.

utterance: What are some things I can do with the online banking?

utterance: You can transfer funds between account you can check your daily balances and transactions. You can also use bill pay so you you could pay bills online. let's see.

utterance: How do I sign up for it?

utterance: Well you simply go to Intellibank dot com and click where it says get started.

utterance: Oh that's easy.

utterance: Yep. They'll just ask a couple of personal information questions to make sure you know everything matches and you have an account here with us. Once everything matches you will get approved and that's normally the same day.

utterance: Oh, that's awesome. OK. I think I'm going to do that then.

utterance: OK. That sounds great. Well your wire is on it's way. Is there anything else I can help you with today, Julie?

utterance: No, that'll be it.

utterance: Thank you so much for you help.

utterance: You're very welcome.

utterance: Have a great day.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Hi, my friend's daughter is selling girls' scout cookies so I need a little bit of cash for that.

utterance: OK. I'd be happy to help you with that. Are you looking to locate a branch to make a withdraw or are you just wanting to go to an ATM?

utterance: I'd prefer to go to an ATM.

utterance: Sure. I'd be happy to help you. Let's pull up your account. What is your full name and address, sir?

utterance: My name is George Emory, and my address is one five three, Pinecone Circle. It's in Branson, Missouri. And ZIP code is five five three, two four.

utterance: Thank you, George. Can you verify your phone number for me?

utterance: Sure. It's six one two, two two nine, three nine zero nine.

utterance: And your date of birth, and the last four of your social, please?

utterance: My date of birth is September twenty-first nineteen ninety-nine. And my social is four four eight one.

utterance: Thank you. And then, can you tell me the name of your first pet?

utterance: It's Wink.

utterance: Wink. Thank you. And then, just verify your account number for me.

utterance: my account number is zero zero, one six, three nine two two, one seven.

utterance: OK, George. Now do you want an ATM that's close to your Pinecone Circle address or is there a different address?

utterance: I'm actually staying in Las Vegas this week, so I'd rather you input eight three four, Main Street, Las Vegas, Nevada. And the ZIP code is eight eight nine one two.

utterance: Eight three four, Main Street. What was the ZIP once more?

utterance: Eight eight, nine one two.

utterance: Thank you. Now, George, it looks like I have two Intellibank ATMs near you. There's one at two twenty-eight Laverne Court and another one at four ninety-six Macetesh Street. That is inside of a Super America gas station. And then, we also have a non-Intellibank ATM at seven forty-nine Hope Avenue. That ATM seen as it's not an Intellibank location will be subject to a four dollar non-refundable transaction fee.

utterance: Hmm. actually, can I just go to a branch and what are its hours?

utterance: Oh, no problem. Let me look up that branch information for you.

utterance: also, could you tell me what my balance is at the moment?

utterance: Yes, one moment. Lemme gather that information for you.

utterance: So your balance is currently three thousand seven hundred and twenty-eight dollars and zero cents. And there are no pending purchases. And the branch location nearest to that address is actually right around the corner next to a Target. The address is one sixty-seven Pittsburg Way. their hours are Monday through Friday, nine a.m. to five p.m.. And Saturday, ten a.m. to two p.m.. They also have the drive-through open Monday through Friday, eight a.m. to six p.m.. And Saturday, nine a.m. to three p.m.. They have an ATM available on sight there as well. And you can you can actually deposit, cash or checks at that ATM twenty-four seven. Does that fulfill your request today?

utterance: yeah. I think so.

utterance: All right. And George I see here that we need to update your email, you. Have you been receiving emails from us?

utterance: no.

utterance: Do you know how long it's been that way that you haven't received an email from us?

utterance: I did not know until you just told me.

utterance: All right. And so I'm showing George Emory, your full name spelled out at Gmail dot com? Is that your email?

utterance: actually no. I changed it. could you put G Emory at hotmail dot com please?

utterance: One moment.

utterance: Sure. No problem.

utterance: OK. So G E M O R Y at Gmail dot com?

utterance: no, it's at Hotmail dot com.

utterance: Hotmail dot com. OK. I have updated that information. There's a transaction ID number that goes along with that update. Would you like to write it down or I can send it to you in an email?

utterance: no. I'd like to write it down.

utterance: OK. That transaction ID is nine nine, one seven, six two nine.

utterance: Nine nine, one seven, six two nine.

utterance: You got it, George. Anything else I can help you with today?

utterance: No. I think that's about it.

utterance: All right. Well you have a great day. Bye.

utterance: Bye.


utterance: Hi thank you for calling Intellibank. My name is AJ how may I assist you today?

utterance: Good morning AJ how are you doing today?

utterance: I'm doing just fine ma'am! Thank you so much for asking and how about yourself?

utterance: I'm doing all right are you enjoying this beautiful fall weather?

utterance: I most certainly am about done with the heat so I'm looking forward to winter.

utterance: I love the changing of the leaves don't you?

utterance: Yes ma'am I sure do. I'm actually from South Georgia so we don't get a a whole lot of that but I would love to go up to the mountains again. We went a couple of years back and it was so gorgeous.

utterance: I was born in New York and the leaves up there are just so beautiful. I wish everybody could see it.

utterance: Yes ma'am and what can I help you with today Ms. Keller?

utterance: Well unfortunately I'll be switching banks and I no longer need to use this bank.

utterance: OK that's not a problem. Now were. Did you just wanna go ahead and close out your account with us?

utterance: Yes I need to close out my debit account.

utterance: OK were you actually referring to the checking account ma'am?

utterance: Oh did I say debit? I meant my checking I just use my debit card. I rarely write a a check any more.

utterance: Oh that's not a problem whatsoever. let's see. I do need to get a little bit of information from you so I can pull up your account. may I have your first and last name as well of as your date of birth please?

utterance: Yes ma'am my first name is Missy M I S S Y. My last name is Keller K E L L E R. And I was born on August the tenth nineteen fifty-eight.

utterance: OK so I have your first name as Missy M I S S Y last name Keller K E L L E R. And your date of birth as August the tenth nineteen fifty-eight?

utterance: That's correct.

utterance: OK thank you so much for that information Ms. Keller. And may I have you driver's license number please?

utterance: Yes ma'am my driver's license number is T T like in Tom three two oh one one one three three seven oh nine.

utterance: OK so that was T as in Tom three two zero one one one three three seven zero nine?

utterance: Correct.

utterance: OK great thank you! And I also see that we do have a security question on file for you may I have your favorite color please?

utterance: I love pink.

utterance: OK great thank you for that. And may I have the account number that you would like to close today?

utterance: Yes ma'am. My checking account number is six nine six one three five two eight oh one.

utterance: OK so that was six nine six one three five two eight zero one?

utterance: That's correct.

utterance: OK thank you Ms. Keller. Now I am showing that this account has a balance of two thousand one hundred thirty-four dollars and fifty-eight cents.

utterance: That's correct I think.

utterance: OK OK that's good to hear. now what would you like to do with this balance? If you let's see. Did you have another account where you're going to that you would. That you would like to have this money deposited into? Or would you like to come in and just withdraw it?

utterance: Ma'am I'd like to put it in my new account .

utterance: OK that will be no problem whatsoever. what type of account will that be?

utterance: A checking account.

utterance: OK and do you have that routing number by chance?

utterance: Yes ma'am three one eight five two nine six seven four.

utterance: OK so that was three one eight five two nine six seven four?

utterance: Yes ma'am.

utterance: OK wonderful thank you Ms. Keller. And do you have that I'm sorry that account number?

utterance: You mean my checking number?

utterance: Yes ma'am the new checking account number where you would like the two thousand one hundred thirty-four dollars and fifty-eight cents to be deposited.

utterance: Yes ma'am hold on just a second.

utterance: Sure no problem ma'am take your time. Just let me know whenever you're back.

utterance: Oh here it is.

utterance: OK go ahead when you're ready.

utterance: Oh two oh two eight three one five seven zero.

utterance: OK so that was zero two zero two eight three one five seven zero?

utterance: Correct.

utterance: OK thank you so much Ms. Keller And just to let you know after I do get this processed you should be able to access the money in your new account within the hour. About an hour hour and a half is that OK?

utterance: Yes ma'am that will be fine.

utterance: OK great thank you so much Ms. Keller give me just one moment while I get this processed for you. OK I do have this all processed for you Ms. Keller and I do have your checking account I'm sorry checking account that ends in eight zero one. I have that all closed for you. And I do have the two thousand one hundred forty-four dollars and fifty-eight cents transferred over to your new account that ends in five seven zero. Was there anything else that I can help you with today?

utterance: No ma'am, thank you.

utterance: All right thank you so much Ms. Keller. Thank you for choosing Intellibank have a wonderful day.


utterance: Good evening. Thank you for calling Intellibank. My name is Crystal. How may I help you today?

utterance: yes, hello Crystal. I would like to update some of my personal information. Basically my address.

utterance: OK. I can help you with that, sir. And what is your name?

utterance: it's James Frank.

utterance: OK, Mr. Frank. And, can you give me your date of birth?

utterance: It's nine one eighty-one.

utterance: OK and can you give me either your account number or an associated debit card number?

utterance: yes. The debit card number is four five five five six two two two three one one one eight nine nine nine.

utterance: All right. you also have a security question on your account. Could you give me the answer to that security question please?

utterance: yes. I believe it's Ferrari.

utterance: All right. OK, sir. I have your account pulled up. What information do you need updated?

utterance: I need to change my street address. so I am still located in Atlanta Georgia, but I need to change my address to four twenty Members Drive.

utterance: OK, four twenty Members Drive. And you said everything else is still the same? So it's still Atlanta Georgia three zero three three there for the ZIP code?

utterance: yes.

utterance: All right. Let me get that updated for you here. Give me one second.

utterance: and how are you doing today Crystal?

utterance: I'm doing fine. It's definitely been a long day. I'm actually working from home and my son has been a little sick today. So that's been fun. Luckily my husband has been able to tend to him a little bit.

utterance: Oh, how old is your son?

utterance: he's one years old.

utterance: Oh, wow. OK. That's that's awesome. I hope that he feels better.

utterance: Thank you. he seems to be doing a little bit better than he was earlier this weekend, so hopefully he's on the mend and we'll be able to get him back on his regular schedule pretty soon. But, thank you. Thank you so much for asking.

utterance: Sure. No problem. actually I have another question for you. can you tell me what kind of credit cards are available through Intellibank?

utterance: yes, sir. So we have traveler's cards, cash back rewards and then as well as our platinum, gold and silver cards. so our platinum card actually has no limit, no credit card limit. are you interested in applying for one of our credit cards today?

utterance: no not at this moment. I was just wondering you know, what products were available.

utterance: Yeah, no problem. whenever you are ready, just let us know. you could either call back and a representative could walk you through the application and then you could also apply via our mobile app.

utterance: OK. Thank you.

utterance: All right, Mr. Frank. So, I have updated your address to now show as four twenty Members Drive Atlanta Georgia, ZIP code zero three. I'm sorry, three zero three three three. you can also update any information regarding your account via our mobile app. do you have our mobile app set up?

utterance: actually no I don't. How would I go about doing that?

utterance: OK, yeah sure. so you can either download the. Well, you can download the Intellibank app either through the Google Play store if you have a Android or on the app store if you have an iPhone. you would just put in your account information and then set up your user name and password. And then from there all your account information will show up. So if you ever need to update your address or your phone number or anything like that, you can do it straight from the app and you don't have to call in.

utterance: OK. thank you. I will remember that for for next time.

utterance: All right. well is there anything else that I can do for you this evening, sir?

utterance: no. I believe that is it.

utterance: All right. Well thank you for calling Intellibank. You have a good rest of your evening.

utterance: Thank you. Bye bye.

utterance: Bye.