utterance: Hi and thanks for calling Intellibank. You've reached Daniel. How may I help you today?

utterance: Hi my name is Helen Clark. I'm calling because well I'm. I wanted to transfer some money from my. One of my accounts to the other.

utterance: And I only meant to transfer five hundred dollars, but I accidentally transferred one thousand dollars. And I wanted to know how I can return that money.

utterance: OK. That's definitely something that I can help you with. All right let me go ahead and get your name.

utterance: First and last name please.

utterance: Yeah. It's Helen Clark.

utterance: Perfect. Thank you, Helen. And what is your date of birth?

utterance: My date of birth is February the fourteen of nineteen ninety-six.

utterance: Fantastic. Thank you very much. Now, I'm gonna have to ask you do you happen to have your credit card on you right now?

utterance: My credit card me, yes I have it with me. Can you hold for a moment?

utterance: Yes. No Problem.

utterance: Yeah. The number for the credit card is nine nine three nine five one three seven. seven oh nine eight oh nine seven four.

utterance: Perfect. Give me one second as I pull up your account.

utterance: OK. I'm seeing seeing everything here. It seems to check out correctly.

utterance: what is the bank account number for which you would like to send the money back to?

utterance: I'm sorry I can't. I couldn't hear you. Because there's there's so much noise here. I can't believe it. There's so much traffic.

utterance: I understand how that is. And no problem I can explain myself If you could give me the withdrawal bank account number, that would be the bank account number from which you would like to send the money from that has too much in it.

utterance: Yeah. The bank account number is three five four eight seven seven nine eight.

utterance: Perfect. And what is the bank account you would like for the money to go back to?

utterance: The account number is six three three five five seven seven seven.

utterance: OK. Great. And could you specify again just for verification, what is the dollar amount?

utterance: For the transfer that you would like to do.

utterance: It's five hundred dollars.

utterance: OK. Great. I can go ahead and do that for you. just give me one second here.

utterance: Yeah, sure.

utterance: Yeah, well, this traffic is awful. Can you believe it? I don't know where you live. But here in in Texas it's so bad.

utterance: I've seen a bit about that on the news. they're. They're doing a lot of construction work down there. Is that. Isn't that right?

utterance: I'm not sure. It seems like there was an accident. I hope there was no No people that got hurt because they might take a lot longer.

utterance: I hope that no one was hurt either. OK. It looks here that I was able to transfer that money for you. So you should if you check you should see that it was only a five hundred dollar transfer that was sent back to the account that originally transferred one thousand. So everything should be correct for you.

utterance: is there anything else that I can help you with today?

utterance: Yeah. Let me check first on my application of Intellibank.

utterance: So I can see if that is done.

utterance: All right. It's Intellibank is the name.

utterance: Oh, yeah.

utterance: Just let me check and I tell you Yeah. Everything is here.

utterance: Great, then.

utterance: Fantastic. Well I'm so glad to be of help. Is there anything else I can do for you today?

utterance: No. Everything is good.

utterance: So, that's it. Thank you. Bye.

utterance: Thank you. Have a great day. Goodbye.


speaker_role: Agent

utterance: Thank you for calling Intellibank. How may I help you?

speaker_role: Customer

utterance: Yes, hi. My name is Wu, and I'm calling in. I'm traveling from work, and I just. I'm trying to find an ATM , so I can pull out some cash. And they just They gave us our per diem which is fine but, we per diem has to be used from work. And I smoke, unfortunately, and I really need a pack of cigarettes, so I'd really like to get me some cash It's cuz they got a they got a cigarette machine over here at the hotel I'm staying at and I'd really like to use some cash to get it. But I don't know where there's any ATMs at.

utterance: OK. Well, sorry to hear that you're unable to find a ATM , but I'd be more than happy to take a look and see if we can provide that information for you today. OK?

utterance: Oh, perfect. Thank you.

utterance: you're more than welcome. Now let's see here, so let me take a look at your account so I can see what options you do have available for ATMs. All right, so can I get your full name and date of birth, please?

utterance: yes. It's Wu Nelson And my date of birth is ten nine, nineteen ninety-two.

utterance: Thank you very much for that information, Mr. Nelson. All right. And what's the you do have a security question on your account. So what's your mother's maiden name?

utterance: it's Lewis.

utterance: Thank you very much. OK, now let's take a look here. So it does look like you have our express checking, all right, which does include thousands of ATMs nationwide, which is a good thing. cuz those would be fee free. So let's take a look and see what we can find near you. do you know the address that you're that you're at right now?

utterance: I yeah. But gimme one moment. Let me go find this address for this hotel. OK?

utterance: that's fine. Take your time.

utterance: Thank you.

utterance: I'm sorry. I can't find this bank address anywhere. Hold on one second here. I'm just looking.

utterance: what what what city are you in?

utterance: Oh, I'm in Newark. Newark, New Jersey.

utterance: All right. Well let's take a look here while you're looking for the exact address, I can pull up some locations there in New Jersey. Now did you know also if you have the the mobile app, you can also pull up the map on your mobile app and it'll give you a list of ATMs that are nearby you.

utterance: Oh, really. I didn't know that.

utterance: Yep, you sure can. and I'll walk you through that here in a moment. Now it looks like, from here from where you're located. I do have about six ATMs near you that are within it looks like within one mile of you. However, none of those ATMs that we have available that are near you, are do we have a contract with. So, unfortunately, there would be a fee to use those those ATMs. Now our fee would be two dollars. And then the bank fees for each ATM would be different. All right. So I I I I'm not really sure what they would charge. so that's an option. Now we also show that there are some locations near you that you could or round up that area that you can go in and get cashback like at a Krogers. there's a Krogers near you. A

utterance: Frisch's and it looks like a a Walgreens that you can do cashback. And, you know they charge a minimal to no fees at all.

utterance: well, thank you very much. I found the exact address. It's at three five one two Snyder Avenue.

utterance: thank you very much. Let me put that in here. Three five one two Snyder Avenue. That's in Newark. And that ZIP code is zero seven one zero one.

utterance: yes. Yes, it is.

utterance: OK, perfect. All right. So, yep. All right, so you do have well actually good news. You have three ATMs that are near you. two which are out of the network, so they would charge a fee. But we do have one that's in network. All right, it looks like it's point two miles away from that location. And it's at a a big bear grocery store.

utterance: Oh, yeah. I think I seen that when I was coming into the hotel.

utterance: Yep. So yeah, if you go into that Big Bear location the ATM that's inside the actual location is partnered with us so it would be a fee free transaction. Or you do have one. Actually, that's in the hotel that I'm showing. an ATM at that's actually at the location. however, we're not contracted with them. So there would be a a two dollar fee on our end that we would charge and then whatever it is at the the owner of the ATM would charge as well.

utterance: well, yeah. I understand. It's all right. I can go down to that Big Bear. I it it it's in walking distance.

utterance: All right. Perfect. Now earlier I was telling you about using your your mobile app. Do you do you have the mobile app installed on your device?

utterance: No, I don't.

utterance: OK. Well here's what I can do. What I'll do is I'll send you an email out to your email address. And once you get the email, just click on the link and it'll take you to the the the app store to download the app whether you're using the iPhone or a a Android device. And it'll take you so you can download the app, actual application. And then it'll walk you through installing it. Now once it's installed, on the main page, on the bottom left hand side you'll see a tab. It says ATMs nearby. Click on that tab, and it'll show you all the ATMs out there within a certain radius of. You can choose ten miles, one mile fifty miles, you know. Whatever the distance is and you'll be able to select any ATMs and within that within that distance.

utterance: well, that'd be perfect. All right. Yeah. can you go ahead and send that to me?

utterance: I sure will.

utterance: now looks like we do have an email address on file. is that, is that the one you'd like to use?

utterance: yes, that that's fine. The one I have on file.

utterance: All right. Perfect. So that is I am the Wun at Gmail dot com.

utterance: yes, that's correct. I am the Wun, W N at Gmail dot com.

utterance: That's pretty good. I like that. All right. So I went ahead and sent that email. So you should receive it here in the next ten to fifteen minutes And like I said, just once you receive it just click on the link and it'll walk you through downloading the app and then setting up your online experience. You will need to have your account number and some personal identifying questions, set up a secret question and a password to get all set up.

utterance: OK. Yeah. That's fine. I have all that information.

utterance: All right. Perfect. All right. So, looks like we did go ahead and find you a couple ATMs that are that are near you both some with fees, some without fees. All right, was there anything else at all that I could help you with today?

utterance: no that's it. I really appreciate it.

utterance: Well, you are quite welcome. And thank you for calling. You have a great day, OK?

utterance: Thanks. You too.

utterance: All right. Goodbye.


utterance: Good afternoon. Welcome to Intellibank. This is Rose. How can I help you today?

utterance: hi Rose. My name is Kim. I am I'm a little frustrated actually because I have been trying to access my account information online and the site is down again. and it seems like it's just it. It's been happening, you know, quite often lately. I was trying to look at my account balance online and had zero luck getting in. So, I I need your assistance actually it. to transfer money from my savings to my checking. that was also something I was going to do online, but, you know, since the site was down I've. I'm not able to do that either so.

utterance: Oh my goodness! First, let me just apologize on the behalf of the Intellibank family . For the frustration with the online banking tool. We have had several complaints about that, so you're definitely not the first and only one. however, that is being worked on. but regardless, I know that doesn't help with the frustration that you have incurred from this. And I will make sure that I forward that up to our complaint department because it is supposed to be a. A convenience not an inconvenience. And I understand how stressful that is and I'd be more than happy to help you with all of the issues that you have today or whatever it is that you need me to do. Again, I'm. I'm very sorry for the inconvenience, and we'll get to the bottom of this today, OK?

utterance: OK thank you.

utterance: You're very welcome. and let me just make sure that I understand. So what was the. What did you need me to do today to help you?

utterance: I need to transfer money from my savings to my checking.

utterance: OK.

utterance: I. I mean I was. I was trying to check my account balance online first and then and then do this online, but like I said I wasn't able to so I'm gonna go ahead and transfer the money from my savings. I'm not sure what the balance is. it. But I would like to transfer whatever's left in there to my checking please.

utterance: OK. All right. So we're. We're moving money from your savings to your checking?

utterance: Yes.

utterance: OK, awesome. I can definitely help you with that. and bare with me one second here. I just have to ask you a few questions, Kim so I can get into your savings account and get this get this started for you, OK?

utterance: OK.

utterance: All right. first thing I need to know is your last name and also your date of birth.

utterance: Sure. It's Johns. It's J O H N S. And my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much Ms. Johns. And let's see here. I also need your I'm sorry. I need to ask you a security question.

utterance: Sure.

utterance: What is your mother's maiden name?

utterance: It's Murphy.

utterance: OK thank you. And can you please provide me with the account number that you need me. Your savings account number which is the one you want to withdraw from, right?

utterance: Right, exactly.

utterance: OK.

utterance: my savings account number is one one two. One zero zero. Zero five nine four.

utterance: OK. Thank you so much. And also can you please provide me with the dollar amount that you would like to transfer to your checking?

utterance: I. I just want to transfer whatever balance is left in there. I'm not exactly sure what it is cuz I. I couldn't check it online, but whatever's left in there I want to switch that over to my checking.

utterance: It looks like you have three hundred and eleven dollars and twenty-two cents in your savings.

utterance: OK, great. Yeah, I'll. I'll transfer all of that.

utterance: OK. And can you please provide me with the deposit account number? Your checking account number please?

utterance: Sure. That is one one two. One zero zero. Zero five nine five.

utterance: OK, thank you so much. All right. So bear with me just a moment while I set this transaction up for you.

utterance: Sure.

utterance: OK, Ms. Johns. I have already initiated this transfer. I am sending you a confirmation of what I just did. I'm gonna send that out to the email that we have on file. And then it takes about thirty seconds for you to receive it. Do you mind checking your email for me please, and make sure that you did get it?

utterance: Sure. and in the meantime, I'd also like to go ahead and close my savings account please.

utterance: Oh! I can definitely do that for you. I. I do have to ask you d~. what is the reason that you're closing your account?

utterance: I'm closing my account cuz I've. I just keep having so much difficulty accessing the information online. I. I'm not sure if I'm gonna continue to have the checking account. I am going to at least for now. and see how things go but if things don't improve with the online access since that's my primary way of accessing all of my information.

utterance: Mhm.

utterance: I may end up closing both. But for now, I'm just gonna close the savings. and now that I've transferred the balance over to checking, I'm gonna close that and. And like I said, see how things progress.

utterance: OK. I completely understand. It's frustrating not having absolutely what the. You know, you come to the bank for, and that's convenience with handling your money. So we hate to see you go, but I understand. I would feel the same way. And I'll go ahead and get the closure of this account going for you right now.

utterance: OK, thank you.

utterance: You're very welcome.

utterance: OK, Ms. Johns. I have closed your savings account, and I'm gonna go ahead and forward the confirmation of the account closure right now. And you will incur no more fees from that account. and I'm also going to send this off to the dispute department cuz I'd like to let them know. Well you know, why you felt like you needed to close your account and that it has to do with, you know, lack of convenience and availability with our bank because, you know, the higher-ups need to know about that certainly. that's not how we like to do business and we want to, you know, do better for you as our as our customer. We we value your business and your loyalty, and we want to make sure that you feel safe and feel good banking with us.

utterance: OK. Thank you so much for your help! I really appreciate it. I checked my email, and I did get both of those emails. both of the confirmations.

utterance: You're very welcome.

utterance: Fantastic! Was there anything else that I could help you with today, Ms. Johns?

utterance: no, that's everything.

utterance: OK. I'm gonna go ahead and close this up, and I hope you have a wonderful rest of your day! And thank you for banking with us.

utterance: Thank you.

utterance: You're welcome. Bye bye.


utterance: Hi, thank you for calling Intellibank. My name is Megan. And how may I help you today?

utterance: Hey Megan. How are you doing today?

utterance: I'm doing just fine ma'am, and how about yourself?

utterance: I'm doing great thank you. I was actually calling to see if I could transfer some money from my savings account into my checking account.

utterance: Yes ma'am, I'd be more than happy to help you with that. First let me get a little bit of information from you so I can pull up your account. May I have your first and last name please?

utterance: Sure. It's Lilly L I L L Y Richie R I C H I E.

utterance: Thank you Miss Richie. May I also have your date of birth please?

utterance: Sure, it's June the sixth, nineteen ninety-one.

utterance: Alright I have June the sixth, nineteen ninety one. And may I have your driver's license number please?

utterance: Sure it's M as in Mary seven seven eight two six five six three four eight five.

utterance: Alright I have M as in Mary, seven seven eight two six five six three four eight five.

utterance: Yes ma'am that's correct.

utterance: Thank you. And may I have the savings account number you would like to withdraw the money from, please?

utterance: Sure. Let's see that is zero two six four eight three three five two.

utterance: All right, that was zero two six four eight three three five two?

utterance: Yes ma'am that's correct.

utterance: Thank you, and how much would you like to transfer into your checking?

utterance: a sorry. A thousand dollars please.

utterance: All right so a thousand dollars from your savings into your checking. And may I have that checking account number please ma'am?

utterance: Sure absolutely. It is two six one nine eight two four seven eight. And after you get that transferred, could I check the the available balances in both. Or I guess the new balances for both of those accounts?

utterance: Yes ma'am absolutely, just one moment while I get this transferred for you.

utterance: OK great. Thank you.

utterance: Yes ma'am.

utterance: All right Miss Richie I do have that transferred over for you. And do you want to check the checking account first or the savings account?

utterance: Oh it doesn't matter. Either or.

utterance: All right. Let's go ahead and do that checking account. And just to double check that was the checking account number two six one nine eight two four seven eight?

utterance: Yes ma'am that's correct.

utterance: All right just one moment, let me pull up that balance for you.

utterance: OK.

utterance: All right Miss Richie that new balance is gonna be two thousand four hundred ninety eight dollars and twelve cents.

utterance: OK. Twenty-four ninety-eight twelve.

utterance: Yes ma'am.

utterance: OK, great.

utterance: All right are you ready to check the savings account balance?

utterance: Yes ma'am.

utterance: All right and just one more time to verify, that was savings account number zero two six four eight three three five two.

utterance: Yes ma'am.

utterance: All right, just one moment, let me pull up that new balance for you.

utterance: OK great. Thank you.

utterance: Yes ma'am. All right Miss Richie I do have that new balance as eight thousand four hundred twelve dollars and eighty five cents.

utterance: Alright so eight eighty four twelve eighty five?

utterance: Yes ma'am that is correct.

utterance: OK great. Now is this the only way that I can do the transfers or I mean I know I can go into the branch locations but besides doing that is there any other way that I can do this?

utterance: Why yes ma'am. Actually you can go to WWW dot Intellibank dot com and you can use our free online online banking to be able to do that and you can also check your balances, all your transaction history, and you can apply for credit cards if you'd like. But if you would like I I'd be more than happy to help you set that account up.

utterance: no ma'am but thank you for that information. I'll go on there and set the account up later.

utterance: All right Miss Richie. Well is there anything else that I can help you with today?

utterance: No ma'am you've been very helpful, Megan. Thank you so much.

utterance: Yes ma'am and thank you for calling Intellibank, and you have a wonderful day.


utterance: Thank you for calling Intellibank. My name is Tony. How may I be of service?

utterance: Hi, Tony. My name is Martin Lauren. And I would like to open an account with Intellibank.

utterance: Thank you, Mr. Martin. Thank you for choosing Intellibank. We really do appreciate it. what type of account would you like to open, a checking or a savings account?

utterance: I'd like to open both, Tony.

utterance: OK, sir. what state are you calling from?

utterance: I'm calling from California.

utterance: OK, Mr. Martin, to open an account with Intellibank, would require some documentation. To open an account would need a valid ID card, would need a passport's photograph, would need your utility bill. I would need your social security number.

utterance: Very well then, Tony. I have all those. So how do I proceed? How do I send you the document to open my checking and savings account?

utterance: OK, Mr. Martin, for the checking, I would send you the form for the checking and savings account. So for the checking, you would need two reference. after filling the form. For the checking, the checking account, it has costs. It's it's an account that can do high volume. It's an account for basically for people doing high volume of transactions. And for the saving, there is an interest rate on the savings whereby the bank will pay you interest for saving with us . So for the savings, you don't require a reference. Once you provide all the details of we require, that is the utility bill, your valid ID, your passport photograph, and your social security number, we would go ahead and open the savings account for you. I'm gonna request for your email now so that we can forward the documents for you to fill and send it back to us. Is that fine by you?

utterance: Very well, Tony. That is fine. Or could you possibly mail the document to me so I can fill it physically and send it back to your office?

utterance: OK, Mr. Tony. I'm sorry. Mr. Martin? OK, Mr. Martin. I I'm going to need your address for that. OK? So before I end this call, I'll get your address. And we'll mail it to you. Is that fine?

utterance: Yes, Tony. That is fine. What other products do you have at Intellibank, Tony?

utterance: OK, Mr. Martin, so we offer auto loans. We also have credit cards. We we have traveler's card. We have platinum card. We have gold card. We have silver card. We have cash back credit cards too that we offer to our customers. Intellibank's a very amazing bank. Once you bank with us, we'll give you all the attention you require. We'll give you all the support you require. We'll give you all the the good offers, all the good offerings in the financial world. Thank you for choosing Intellibank, Mr. Martin.

utterance: Thank you, Tony.

utterance: OK, Mr. Martin, will that be all I can help you with? Is there any other thing you require from Intellibank?

utterance: That'll be all for now, Tony. I just wanted to open an account and start a business relationship with Intellibank, Tony.

utterance: OK, Mr. Martin. And also, we have a mobile app on the Play Store. You could download it from the Play Store. And also, you can open an account from there, if that's OK by you, Mr. Martin.

utterance: OK, Tony. That's OK by me. I will download the application but meanwhile, I would like you to mail the the forms to me. Also, I would like you to send it to my email too.

utterance: OK, Mr. Martin. OK, can I have your email now, please?

utterance: OK, Tony. My email is Martin dot Lauren one nine six at Outlook dot com. Did you get that, Tony?

utterance: Yes, Mr. Martin. I got that. You said your email is Martin dot Lauren one nine six at Outlook dot com.

utterance: Yes, Tony. And that'll be all.

utterance: OK, Mr. Martin. Thank you for choosing Intellibank. Do have a wonderful day, sir.

utterance: Thank you, Tony. You too. Bye.

utterance: All right. Bye, Mr. Mr. Martin.


utterance: It's a good day today at Intellibank. My name is Crystal, who am I speaking with today?

utterance: Yes, my name is James Frank.

utterance: Hello Mr. Frank. How may I help you?

utterance: I would like to man an internal transfer.

utterance: OK, great. I can help you with that. May I please get your bank account number and the name on the account?

utterance: yes. It, the name on the account is James Frank. give me one second while I look up the account number.

utterance: Yes, no problem sir. Take your time.

utterance: while I am looking for that how are you doing today?

utterance: I'm doing well. thank you for asking. How's everything on your end?

utterance: it's, it's OK. It's a little bit rainy outside today. But otherwise it's OK. How bout where you are?

utterance: actually it's sunshine and pretty warm here in Texas, so can't really complain.

utterance: That sounds good. so my account number is eight zero five seven eight four five three eight nine five zero six one.

utterance: Thank you very much. Let me just put this in.

utterance: OK, Mr. Frank can you please verify the last four numbers of your social security ID?

utterance: yes. Zero zero five five.

utterance: All right sir, and you looking to do an internal transfer. what account will you be initiating the transfer from?

utterance: I'll be imitating the transfer from my savings.

utterance: OK, sir.

utterance: And the savings is ending in zero six six?

utterance: yes it is.

utterance: OK, great. and will you be making the transfer to your checking?

utterance: Yes, I will.

utterance: All right. And how much will the transfer amount be?

utterance: It will be for three thousand.

utterance: All right.

utterance: Oh, no. I'm sorry, I'm sorry. It's actually going to be for thirty-five hundred.

utterance: OK. No problem. Thirty-five hundred.

utterance: All right, sir. So I am setting up an internal transfer from your savings account ending in zero six six to your checking account ending in zero six one. Is that information correct?

utterance: yes it is.

utterance: OK, sir. Give me one moment here. I'm going to place you on a brief hold while I get this processed.

utterance: OK. No problem. Thank you.

utterance: All right, thank you. Hang on one second.

utterance: Mr. Frank, thank you so much for holding. I have processed your internal transfer. In the amount of three thousand five hundred dollars from your savings account in to your checking account.

utterance: Is there anything else I can do for you today?

utterance: yes. can you tell me what my remaining balance is on my checking account.

utterance: yes sir, I can. So you have eighty-four thousand five hundred and sixty dollars and sixty-five cents.

utterance: OK. OK. Thank you, very much.

utterance: Yes, sir. No problem. Is there anything else that I can assist you with today?

utterance: no, I believe that is it.

utterance: Well, thank you so much for calling Intellibank. please us know if there is anything else that we can do for you. after I hang up you are going to be transferred to a survey. It should only take about one to two minutes. are you interested in completing the survey today?

utterance: how long did you say it was going to be?

utterance: yes, it only takes about one to two minutes.

utterance: yeah, that's fine. I can, I can do the survey.

utterance: OK, great.

utterance: Well, again thank you for calling in to Intellibank. you will be transferred to the survey now. and I hope that you have a good rest of your day, OK.

utterance: yes, thank you so much. you have a great day as well, Crystal.

utterance: OK, great sir. Just hang on one second and you will be transferred to the survey. Thank you.

utterance: Thank you.


utterance: Thank you for calling Intellibank. This is Joe. Can I get your first and last name?

utterance: Hi Joe. My name is, Stephanie Garcia.

utterance: Alright. Thank you for calling Ms. Garcia. How can I help you today?

utterance: Hi. Yeah. So I was just trying to, check my checking account balance. I wanted to see, what amount I had.

utterance: OK. That's perfect. Let me grab, look that information up. Can you provide a couple additional questions for me to get that information pulled up, please?

utterance: Yeah.

utterance: first starting with your date of birth.

utterance: My date of birth is May twenty first nineteen ninety four.

utterance: Perfect. And then number two is, can I get your credit card number or account number?

utterance: Oh yeah. let me, actually go try to take a look for that. Hang on. I didn't even think about that. Hang on. So. So yeah. I don't, I don't think I actually have my credit card number. Is there anything else that you can?

utterance: OK.

utterance: Yeah.

utterance: I can actually, if you have your account number off hand, I can look you up with that information as well.

utterance: I do I do. OK hang on. Let me look for that. I know I just saw that right here.

utterance: Take your time.

utterance: OK I actually. yeah. OK I got it. OK. So it's four seven nine zero. Six nine six two. Five four.

utterance: Perfect. And then the last security question is, what is the name of your first pet?

utterance: Pappi.

utterance: Pappi. Is it P A P I? Or is it Poppy?

utterance: It's P A P P I.

utterance: OK. Pappi. All right, that is correct. And then, OK let me get that information looked up now. Perfect. So how's your day been? How's the, how's the weather in your neck of the woods?

utterance: it's, it's actually pretty great. I'm excited that the weather's starting to, dip down. And the temperature's starting to cool off.

utterance: Color outside is changing. I love that. You know, seeing the, the trees change colors, and all the upcoming holidays. I'm just overall excited for it. It's my favorite time of year. How about yourself?

utterance: Yeah. The holidays usually, once the weather starts to change. And the daytime savings. And all that stuff that comes about with it. It's always fun. I also enjoy like the holidays coming up. Halloween and dressing up and all that fun stuff. So this type of year, this type of, when it gets to this part of the year is always fun too. To release yourself and have fun.

utterance: Yeah. No definitely. There's a lot of things that are like upcoming. towards the ending of the year, that just makes it more exciting. You know the beginning of the year, always just so rough. So yeah. I'm just excited for the ending of the year.

utterance: Well, I'm glad to hear that. and you didn't tell me, which account would you like the balance of?

utterance: just the main checking account balance. For now.

utterance: OK.

utterance: So I was looking at five hundred dollars is currently available. In that checking account.

utterance: Oh OK. that's, that's fine. That's actually, that's not bad. I know I should be getting a direct deposit soon.

utterance: Want me to take a look? I could take a look at that direct deposit when it's about to hit. Or when you should be expecting it to.

utterance: No. That's OK. it should hit in, in a couple of days. But since I do have you on the phone. Could you tell me my, my second savings account balance in there? I don't think it's much. But I think, yeah, I'm not too sure how much I have in there. Can you just remind me really quick what's the savings account?

utterance: Yeah. So in the savings you currently have seven thousand dollars in that one. Even. And twenty five dollars. Seven thousand and twenty five dollars. Currently available in that one.

utterance: Oh OK. and that's the second one right? That's not the first one?

utterance: That is your second one. Your vacation savings account.

utterance: OK. OK cool. Awesome. that is actually not too bad. So great.

utterance: OK. is there anything further I can assist you? For today?

utterance: go. You know what, go ahead and just tell me the regular savings account balance. I mean might as well since I have you on the phone, and I'm writing this down. I already got the checking. And I got the second savings, and what's the amount for the first the savings account

utterance: The original.

utterance: Savings is currently, three thousand two hundred eighty five dollars.

utterance: OK. OK. Perfect. yeah. Might as well right? Since I have you on the phone. It's always good to just to check balances. all at once. So.

utterance: Of course.

utterance: Of course. And the good thing is have you heard about our online banking system?

utterance: Yeah. actually I normally do that. I just, you know, I thought I'd just reach out and give you guys a call. Might be quicker since I didn't have that much time on my hands for me to actually open up the app and, and to check my balance that way. But yeah. Thank you for your help.

utterance: Awesome. Well, I'm glad I was able to help you today Ms. Garcia. Enjoy the rest of your day.

utterance: OK thanks. You too. Bye.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. For we value our customers. This is Brenda. How may I help you?

utterance: yes. I'm trying to find out if there's an ATM close to me somewhere?

utterance: OK. I can help you with that. Who am I speaking with today?

utterance: it's Edith Lynn.

utterance: All right. Thank you Edith. do you prefer that I call you Edith or do you prefer I call you Miss Lynn?

utterance: Edith is fine.

utterance: OK Edith. are you wanting to find an ATM location near your home or near somewhere else?

utterance: I'd like to find one preferably close to my home. I've I've moved so somewhere close to my new home.

utterance: OK Edith. What is your home address?

utterance: So I just moved. So if you give me just one second. I need to find my lease. I think it's fifty-four fifty-six Walnut but please let me check. Give me just one second.

utterance: take your time Edith. There's no rush OK.

utterance: Here's the one. Find lease. OK. So yes. It's fifty-four fifty-six Walnut and that's Kansas City Missouri. Six four one five two.

utterance: OK. I have that address. It's fifty-four fifty-six Walnut and it's Kansas City Missouri. Correct?

utterance: Yes that's correct and it's six four one five two is the ZIP code.

utterance: All right. Give me just a moment to look that up for you and see what we can find in here. All right. So It looks like we have a couple of options for you near your home. Edith can you tell me do yo you prefer an ATM location that also has a bank branch at the same facility or you're just looking strictly for an ATM?

utterance: So today I just need an ATM but I will probably need an entire banking branch sometime soon in the future. So if you could tell me both I prefer that.

utterance: OK. All right. So I can give you a couple of options here. If you are looking for just an ATM we have an ATM location on the Sunset Mall. That address is two one five Rumor Road in Kansas City Missouri. That one especially looks like it's maybe a half a mile from your home so it's pretty close. did you want me to repeat that address for you?

utterance: Yes. I'm sorry I didn't have a pen. If you If you could repeat it.

utterance: All right. That is two one five Rumor Road. That's R U M O R Road at in Kansas City Missouri.

utterance: OK. Got it. You said that's on the Sunset Mall?

utterance: Yes. That's correct. It says it's in the Sunset Mall.

utterance: All right. Have you ever been to the Sunset Mall?

utterance: it's been several years since I've been there but I am familiar with the mall. I'm from that area as well.

utterance: Oh yeah well. If you go there's this great Italian Restaurant named Rossini's and that's so good. It's a little bit like one of the reasons why I moved here.

utterance: Well I will have to check that out. You said it's called Rossini's?

utterance: Yes that's right. It's like of the best eggplant parmesan like I've ever had in my life. It's so good.

utterance: Well it sounds delicious.

utterance: All right. Well Edith we've found that ATM location for you but I also wanna share the address of the closest Intellibank banking branch for you. So it looks like we have a full service location that's about maybe three miles from your address. If you a pen handy again I will I will give you that address as well.

utterance: OK. I'm ready.

utterance: All right. That address is one zero one nine and its Claire C L A I R E Munn M U N N way in Kansas City Missouri. Looks like their ZIP code is gonna be six five seven two one. All right.

utterance: OK. Got it. also can you tell me like at the branch, that branch the one that you just gave me, am I able to buy money orders there?

utterance: money orders? Well so unfortunately we do not sell money orders at any of our branch locations. Are you possibly trying to mean cashier's checks?

utterance: Yes. Like are those the checks that you get from the bank that don't have your checking info on them that you can like buy or whatever to to to send out?

utterance: yes. That's correct. We we do have cashier's checks at all of our branches that you can you can get as long as you have an account there.

utterance: OK. That's perfect. Like sometimes I order stuff online and I don't want all my information out there to get stolen or whatever. So like I'll use those like like cash in checks or money orders or whatever. to buy that stuff. Cuz my sister had all of her information stolen last year from a shopping like a shopping store online or whatever. She was buying clothes and there's like hackers and people all over the place just phishing websites waiting for people's info. So I like to cut it out there as little as possible. .

utterance: Yep I completely understand your concern. here at Intellibank we try to do everything we can to make sure our customers information does not get into the wrong hands. So that's why we always add those extra security layers. But again this is a very smart move on your part. Just not maybe putting your information out there online. and throughout certain websites if you don't necessarily trust them.

utterance: All right. Thank you.

utterance: OK Edith. So I have updated your address and your phone number on your account. I've provided you with that ATM branch and the the branch location for the the full service one. Was there anything else that I could possibly do for you today?

utterance: I don't I don't think so. I've got it. I've got it all. I've got the branch the ATM and everything's been updated. I think I've got everything. Thank you.

utterance: All right Edith. Thank you for calling Intellibank. You have a great day OK.

utterance: All right. Thank you too.


utterance: Hello this is Michelle from Intellibank. may I know whom I am talking to?

utterance: Hi, my name's Nadia.

utterance: OK hi Nadia, how are you doing today?

utterance: I'm OK. I'm glad it's the weekend for sure though.

utterance: Oh, that's awesome. That's awesome. Well, how can I help you today?

utterance: I wanted to make a wire transfer.

utterance: Alright, so I can certainly help you with that.

utterance: Well, before we proceed further, I would like to ratify your account. Is that OK with you?

utterance: Yes.

utterance: OK, all right, may I have your first and last name please?

utterance: Nadia Thomas.

utterance: Can you please spell it for me?

utterance: N A D I A and then Thomas.

utterance: T H O M A S.

utterance: Right, it is N A D I A.

utterance: T H O M A S. Is that correct?

utterance: Yes.

utterance: All right. May I have your date of birth please?

utterance: my birthday is May third two thousand and two.

utterance: All right it is May third two thousand and two. Is that correct?

utterance: Yes.

utterance: All right, well, I need to verify your ID before we proceed further. So, may I have your bank account number?

utterance: I I don't have that with me right now.

utterance: You don't have it right now?

utterance: No problems. So you can give your credit card number or driver's license number or any state issued ID if you have.

utterance: I have my driver's license with me.

utterance: All right, so can you provide me the driver's license number?

utterance: OK it is seven seven four two nine three one seven four five nine two. Is that correct?

utterance: Yes.

utterance: All right, thank you.

utterance: Well for security reasons I would like to verify your identity.

utterance: So, may I ask you a question regarding that? What is the name of your first pet?

utterance: my first pet was a goldfish named Bubbles.

utterance: Oh goldfish named Bubbles. Nice name.

utterance: Thank you.

utterance: All right, may I know what type of bank account do you have? You do you have checkings account or savings account with us?

utterance: It's a savings account.

utterance: OK it's the savings account.

utterance: Perfect.

utterance: What is your bank account number which you wish to make a wire transfer from?

utterance: gimme one second, I will go find it.

utterance: All right, I'll wait for you.

utterance: OK so I found it. My account number is seven three two one four seven nine.

utterance: It is seven three three one four seven nine, is that correct?

utterance: no it's seven three two one four seven nine.

utterance: All right.

utterance: it is seven three two one four seven nine.

utterance: Correct?

utterance: Yes, that is correct.

utterance: All right, thank you. So, how much amount do you want to transfer today?

utterance: Five hundred and seventy-five dollars.

utterance: OK so it is five hundred and seventy-five dollars you want to transfer.

utterance: So you want to make the transfer in the same country or you want international transfer?

utterance: In the same country.

utterance: OK.

utterance: So what is the routing number of the bank you want to deposit money in?

utterance: The routing number is one nine seven three four eight two four five

utterance: the routing number is one nine seven three three eight one four six?

utterance: Is that correct?

utterance: no. It the routing number was one nine.

utterance: All right, one nine seven three four eight two four five. Is that correct?

utterance: Yes, that is correct.

utterance: All right, thank you. Well, what is the bank account number you want to transfer to?

utterance: I wanna the account I want to transfer to is six nine one five three one two

utterance: It is six nine one five three three two.

utterance: Is that correct?

utterance: no.

utterance: The number was six nine one five three one two.

utterance: All right, so it was six nine one five three one two.

utterance: Is that correct?

utterance: Yes.

utterance: All right. Thank you for giving all the information.

utterance: You're welcome.

utterance: Let me pull up your account.

utterance: OK, thank you.

utterance: Well your current balance is forty-five thousand six hundred dollars.

utterance: So, what I'm going to do is I'm going to go ahead and do the transfer for you.

utterance: So just a moment, let me initiate the transfer for you.

utterance: You will get the receipt in your email once the transfer is done.

utterance: OK, thank you.

utterance: well I would like to inform you we are going to initiate the transfer right away.

utterance: You will be charged of fifteen dollar for international transactions

utterance: Or if there is a in the same country then you will not be charged anything

utterance: If the amount is not accepted in the receiving bank then you will be charged thirty-five dollars as a fee. Is that OK with you?

utterance: yeah that's fine.

utterance: All right great. So do you want information for online banking? It is a very convenient option if you want future transfers.

utterance: You can do it from the comfort of your home and transfer anytime.

utterance: no thank you.

utterance: All right, no problems. So is there anything else I can do for you today?

utterance: yes please.

utterance: Yeah, what do you what do you want to know we we offer several services. We offer credit cards.

utterance: We offer several types of accounts.

utterance: Loans also we offer.

utterance: So what do you want to know?

utterance: I'd like to credit cards.

utterance: Different credit cards?

utterance: OK, just a moment. Yeah we provide traveler's card. Are you fond of traveling?

utterance: Yes.

utterance: OK so I think a traveler's card will suit you.

utterance: But I'll inform you other cards as well. There is traveler's card, platinum card, gold card silver card, cashback card, rewards card.

utterance: So which one would you like to apply?

utterance: the travel card sounds perfect.

utterance: Traveler's card sounds perfect, OK great.

utterance: So what I'm going to do is I'm going to fill up all the information that you are interested in.

utterance: Credit cards, especially traveler's cards. So one of the agents will contact you back regarding the credit card and from there you can apply. So is there anything else I can do for you today?

utterance: Nope, that's it.

utterance: All right, thank you so much. Again, this is Michelle Thank you for calling Intellibank. Have a nice day.

utterance: Thank you, you too.

utterance: Thank you.


utterance: Thank you for calling Intellibank. My name is Stella. How can I assist you today?

utterance: How are you today, Stella?

utterance: I'm doing great sir. Thank you for asking, and yourself?

utterance: I'm doing great. I'm calling today to close my checking account. And transfer the balance to another account.

utterance: I can definitely help you with that, sir. May I please have your first and last name?

utterance: Adam A. Brown.

utterance: Thank you. And may I please have your date of birth?

utterance: Eleven three nineteen seventy-four.

utterance: Thank you. What is your account number?

utterance: can you give me a moment? I left my wallet downstairs. I have to go get it.

utterance: Sure, sir. Take your time, please.

utterance: OK. I'm back. I actually I have a few account numbers. I think my account number is nine I mean, sorry. Zero nine three five four five seven eight. Or it could be zero eight nine six five eight two one. Wait, no. I think my checking account number is zero nine three five four five seven eight.

utterance: OK. OK, thank you, sir. I appreciate that. Let let me confirm that checking number again. And that is zero nine three five four five seven eight? Thank you so very much. Before I can continue discussing your account info, and for security purposes, what is the answer to the security question on file? To what is your pet's name, sir?

utterance: Yes.

utterance: His name is Blackie.

utterance: Cool name, and that it is correct. Thank you for verifying that information, sir. Now, why would you like to close your account? If you don't mind me asking.

utterance: I do lots of volunteer work with the Red Cross, and we're going to Africa for some time to help out the kids, and the people over there with medical needs, schooling and stuff like that.

utterance: Well that's that's that's very commendable, sir, and I I do wish you a safe trip of course. now there there is a balance in your in your checking account of two thousand five hundred and sixty-four dollars. and you mentioned that you wanna transfer it to another account. that's gonna be, I'm assuming, with another bank cuz you don't have another account with us, right?

utterance: Thank you.

utterance: Yes.

utterance: OK. do you happen to have a routing number of the account you want this transfer you wanna transfer the funds to?

utterance: Of course. It's two one two one seven, no I'm sorry, four seven eight nine six three two five.

utterance: OK. So to confirm, the routing number is twenty-one twenty-one forty-seven eighty-nine sixty-three twenty-five?

utterance: Yes.

utterance: And what is the account number, please?

utterance: Zero nine nine six five eight two one four two.

utterance: OK. To confirm the number is zero nine?

utterance: No, I'm sorry. Zero eight nine six five eight two one four two.

utterance: OK. So let let's let me confirm once once again, the account number that you just gave me is zero eight nine six five eight two one four two.

utterance: Correct.

utterance: And what is the account holder's name?

utterance: It's my account. Adam B. Brown.

utterance: Thank you, sir. OK. So I'm now going to initiate the request to close your checking account. And the checking account number that we're going to close is zero nine three five four five seven eight. OK. We're gonna transfer two thousand five hundred and sixty-four dollars, which is the account, the the entire account balance. To account number zero eight nine six five eight two one four two. And the routing number is two one two one four seven eight nine six three twenty-five. Just give me one moment. And effective immediately your account is closed. OK. I have sent the confirmation email to the email on file. Do I need to update any information on your email?

utterance: No, thank you.

utterance: OK. And, sir, I'm I'm wondering if you like to speak to one of our specialists to further discuss some of some of our savings account that may earn you a higher interest rate.

utterance: No, No thank you. Not at this time.

utterance: OK. And is there anything else I can do for you at this at this moment?

utterance: No, thank you. You've been very helpful, Stella.

utterance: You're very welcome, sir. I'm really glad that I was able to help you, and on behalf of Intellibank, thank you for choosing us. Have a good day.

utterance: Thank you, and have a great day.

utterance: Bye bye.

utterance: Bye.


utterance: Good afternoon. Welcome to Intellibank. This is Rose.

utterance: How can I help you today?

utterance: Hi, Rose. My name is Kim. How are you today?

utterance: I'm doing great. How are you?

utterance: I'm doing great. I've been enjoying this weather. is so happy Fall is finally here. We got the good pumpkin lattes and you know and and bonfires so. How are you enjoying the weather where you are?

utterance: I absolutely love it. I just moved to a new condo and it has a firepit so I actually get to experience bonfires this Fall. I'm really psyched about using it.

utterance: That's awesome.

utterance: Yes, ma'am. I live at the beach so it's actually been crazy hot all summer and it's just now starting to calm down. I'm so so ready for just cooler temperatures and you know, chill beach days, where I'm not sweating my whole entire face of makeup of.

utterance: Right. Exactly.

utterance: Well, Rose I am, actually, looking for an ATM near me. I am out and about and I am having horrible cellphone coverage today so I'm trying to find an ATM actually not too far from where I am at home. but the one I used to go closed so I need some help finding another ATM.

utterance: Certainly. I can definitely take care of that for you. Let's see here. Bear with me one second. I'm trying to get on the right screen here to look for the ATM for you. OK, Kim. I need your street address, please.

utterance: my street address is forty-nine Holland Drive and that's Philadelphia, Pennsylvania one nine one zero one.

utterance: All right. Thank you so much.

utterance: Bear with me while I see what's closest to you.

utterance: And I'm so sorry. We got to talking about the firepit and I completely forgot I needed to get your last name.

utterance: Oh, sure. My My last name is Johns. J O H N S.

utterance: And also your date of birth.

utterance: And my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: And I also need your phone number and your email address, please.

utterance: my phone number is seven one seven nine nine three zero seven eight five. and my email address is K Johns seven seven seven at Gmail dot com.

utterance: Thank you so much.

utterance: And bear with me. I am looking for that address. trying to find one that's a little closer to you. It seems like the ones that I'm looking at are about twenty miles out.

utterance: I imagine that's not very convenient.

utterance: No. I'm hoping you can find something a little bit closer.

utterance: Yes, ma'am. Bear with me. Just a few more moments.

utterance: and I'd also like to know the lobby hours of the the locations that you find. Lobby and ATM hours.

utterance: Certainly. I can definitely find that for you.

utterance: Great. Thank you so much for your help. I really appreciate it.

utterance: You're very welcome.

utterance: OK, Miss Johns. I was able to find three within a pretty close distance I feel.

utterance: one is about five miles away. And then the other one is seven miles. And then the one after that is ten miles. OK. So I'll tell you the closest one first.

utterance: Oh, OK. Great.

utterance: That one is at six two one South Fourth Street and the hours there are let's see. This one is twenty-four hours.

utterance: Perfect.

utterance: OK.

utterance: the one that's a little bit further off is two three zero one Grace Ferry Avenue and that one is actually inside the branch so the hours there are from nine a.m. to five p.m. Monday through Friday and then on the weekends, it's nine a.m. to twelve p.m..

utterance: Oh OK.

utterance: actually on Saturday and it's closed on Sunday. I apologize.

utterance: Perfect.

utterance: Oh, no worries.

utterance: And then the one that's ten miles away is five nine two nine West Gerard Avenue and that one is also open twenty-four hours.

utterance: Oh, OK. Great.

utterance: And let's see here do do OK. And was there anything else that you needed to know about these locations?

utterance: no. I think you answered everything. Thank you so much for your help today. I appreciate it.

utterance: Oh, you're very welcome. I did want to advise you about the withdrawal limit. At all three locations, it's five hundred dollars.

utterance: OK, great. Thank you so much.

utterance: All right.

utterance: You're so welcome. Was there anything else I could help you with today?

utterance: Nope. That's everything.

utterance: All right, Kim. It was a pleasure helping you today. I hope you enjoy the rest of your Fall weather.

utterance: Thank you so much.

utterance: And have a wonderful rest of your day.

utterance: You too, hun.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Thank you for calling Intellibank. This is Katrina. How can I help you?

utterance: Hey Katrina how you doing? I I got a weird question for ya, I don't know if they still call it this or not but, I was just thinking you know, fourth of July is coming up this weekend barbeques and stuff like that, which do you have plans for over the fourth of July, have big plans big barbeque ready?

utterance: Yeah actually I'm going to my aunt's barbeque. I'm looking forward to it all my families gonna be there it's gonna be such a nice change of pace. You know it's gonna be, it's gonna be awesome.

utterance: Nice and and I I you know just real quick about a barbeque, I just have to say this it makes all the difference in the world. Using charcoal over gas on the barbeque grill.

utterance: That's so funny because I was just saying that to my dad yesterday the the smell of the charcoal is just so well you can't beat that I agree.

utterance: It it makes it.

utterance: It totally makes it.

utterance: Oh your making me hungry.

utterance: So I was just thinking. I was thinking back to when I was a kid and you know like I said fourth of July is coming up this weekend. And we all know once fourth of July hits, Christmas is around the corner. And when I was a kid my my aunt and my everybody in my family, my mom and everybody but my aunt would organize it every year. She used to call it, it was she would set up Christmas club accounts for us. I wanna get. I wanna set up I don't know if they still call it that or whatever, but I want to set up an account and this way every week, I can just you know go and transfer money from from my one account to this new account. This way I have money come you know which I'll probably wait till the last minute to do my Christmas shopping. So this way I can get you know my wife and my kids and my you know I have grandkids. I can be ahead of the curve financially and ready to make all those nice purchases.

utterance: Oh yeah I remember those.

utterance: I love it. I remember that. My mom used to open those up for me the Christmas club. We don't have that at Intellibank right now. I actually am gonna put that in our suggestion box Thank you.

utterance: So there you go.

utterance: OK.

utterance: But this is crazy, but like I didn't even get your name yet. So what is your first and last name?

utterance: All right, it's John Walters.

utterance: I I'm assuming John obviously you said you already had an account with us.

utterance: Mhm.

utterance: So so you wanna set up a savings account?

utterance: Yes.

utterance: OK all right so what is your date of birth Mr. Walters?

utterance: Alright it's October fifteenth nineteen seventy.

utterance: OK and the last four digits of your social?

utterance: OK it is nine six two five.

utterance: OK and then your security question? Your best man at your wedding?

utterance: Frank.

utterance: Perfect, and your account number?

utterance: Mkay, the account number is Zero.

utterance: Mhm.

utterance: Mhm

utterance: Seven.

utterance: Mhm

utterance: Five.

utterance: OK.

utterance: One.

utterance: Uh-huh.

utterance: Six.

utterance: Uh-huh.

utterance: Three.

utterance: huh.

utterance: Three two.

utterance: OK.

utterance: OK.

utterance: Could you read that back to me please?

utterance: OK.

utterance: Sure, it's zero seven five one six three three two.

utterance: Oh wait wait way way way way.

utterance: Is that is that is not not correct?

utterance: No I think I think I'm missing a number, hang on hang on.

utterance: OK.

utterance: All right, let's let's let's start let's start over with the account number. OK you ready?

utterance: OK.

utterance: Yes, go ahead.

utterance: All right, it's oh seven five.

utterance: Mhm.

utterance: Two one six.

utterance: Mhm.

utterance: Three three two.

utterance: OK so that's oh seven five two one six three three two.

utterance: That's it, OK now we're right. Yeah.

utterance: OK. And here you are. Yeah.

utterance: OK OK and this is a checking account. So you wanna go ahead and we'll set up a savings for you? Now do you wanna take I'm assuming your gonna take money from your checking to open up this savings?

utterance: Please.

utterance: So we can do it right now? OK. So you have four thousand dollars in your checking. How much do you want to put into the new savings account?

utterance: Right.

utterance: Yes.

utterance: Let's just do two hundred to get it started.

utterance: OK perfect.

utterance: OK so we're gonna do two hundred and so let's pick a security question for you for this new.

utterance: OK.

utterance: Savings account. do you wanna do your mom's maiden name, or the name of your favorite pet, like what are you thinking?

utterance: Let's let's do Let's do favorite pet.

utterance: OK, what's the answer to that?

utterance: Sophia.

utterance: Sophia Oh Sophia is that your pet now or?

utterance: Yeah she's an amazing beautiful little dog.

utterance: Oh very nice. My mom's name is Sophia, so .

utterance: Oh, OK.

utterance: That's interesting. OK so and I just wanted to let you know that there's a monthly fee maintenance fee for the savings account.

utterance: OK.

utterance: I I was gonna ask that I kind of figured.

utterance: Right did you just want the basic savings account?

utterance: OK, so yeah there'll be a four dollar monthly fee.

utterance: Yes. Yeah.

utterance: OK.

utterance: On that savings account, is that OK with you?

utterance: Yeah that's fine.

utterance: OK so I'm just going to move ahead, and could I possibly get a a good email for you?

utterance: Yeah it is,

utterance: Mhm.

utterance: John.

utterance: OK.

utterance: Walters.

utterance: OK.

utterance: Ten fifteen.

utterance: OK.

utterance: at Gmail dot com.

utterance: OK so John Waters ten fifteen at Gmail and would you want to me to send you a link to set set up online banking?

utterance: Yeah you know I was thinking that because, like I was saying with the whole you know Christmas club like my aunt used to handle and you know that was before computers and stuff like that. So I I'm guessing you know if I do it this way, this way I can just go in each week after I get paid from work and I can just transfer, you know whatever I think I can do that week to to build up this account.

utterance: Mhm.

utterance: Mhm.

utterance: Mhm.

utterance: Perfect.

utterance: OK that sounds great. Alright all right so I'm gonna email you your gonna get a confirmation of your new account and your account number and then you will get obviously do you want a debit card on that?

utterance: Or do you wanna just keep it as just a savings? Like is it something that you wanna dip into? Should I set up a card for you?

utterance: Is it something.

utterance: Is it something I could do later?

utterance: Yes you don't have to do that right now. Yes, you can think about that. OK. Absolutely. And so I have the email sent to you about the online banking. It'll send you through, it'll prompt you through, it's really easy but if you do have any problems you can always call us back, you know no worries.

utterance: OK.

utterance: All right, let me think about that.

utterance: But OK, so you have some emails coming to you.

utterance: Thank you.

utterance: And they should be in your email within the next five minutes. If not, give us a call back if there's any problems and is there anything else I can help you with today?

utterance: Mm that's it.

utterance: Alright great and have fun for Christmas with your your newly savings account.

utterance: Let let's let's focus on the fourth of July first.

utterance: OK take care.

utterance: You too.

utterance: Bye.

utterance: By~.


utterance: Thank you for calling Intellibank. This is Pat speaking. Who do I have the pleasure of speaking with?

utterance: hi Pat. my name is Suzy Bowen. And I'm calling today because well me and my fiance we are moving to Italy and I need to close my account.

utterance: Awesome. What part of Italy are you moving to?

utterance: We are moving to Naples.

utterance: That's great. I'm sorry to lose you as a customer. but I'm happy to hear you're moving to Italy. I'd love to visit there.

utterance: Well we so we just opened a joint account together. We're gonna get actually get married in April. we're gonna stay there. He wants to be a fisherman. Can you believe that?

utterance: Nice.

utterance: Yeah I don't know how well we're gonna do it that but Napels is a fishing port so we'll see. Anyways so excited. I can't wait. all the pizza and spaghetti. so excited.

utterance: Pizza's my favorite.

utterance: I've visited once before and they have the best brick oven pizza you could imagine. And they put buffalo mozzarella on them.

utterance: Now you're just making me hungry.

utterance: All right so what's your date of birth?

utterance: it is August fifteenth nineteen eighty.

utterance: OK. And what is your account number?

utterance: six seven five four. eight three zero zero two.

utterance: All right Ms. Bowen and what is your high school mascot?

utterance: tiger.

utterance: All right so we're just gonna close this account and where are we sending the money to?

utterance: oh oh before we do that I do need to ask you. What's that balance right now?

utterance: The balance is nine hundred eighty-three dollars and fifty-eight cents.

utterance: OK yeah, I'm just gonna go ahead and I wanna can I get a cashier's check for part of that and have it mailed to me?

utterance: Sure. D you want it mailed to the address we have now or your new Naples?

utterance: I need it we're not leaving for about three more weeks so I just need it mailed to my current address.

utterance: OK and how much did you need the cashier check for?

utterance: five hundred and then we're gonna transfer the rest to my new joint account.

utterance: And who would you like the cashier's check made out to?

utterance: me. Suzy Bowen.

utterance: OK so five hundred on a cashier's check made to Suzy Bowen. And what is the name of the bank that we're sending the remaining four hundred eighty-three dollars and fifty-eight cents to?

utterance: hold on a second I need to. Baby, what bank was that? Nation's Bank. Sorry about that.

utterance: That's all right. And what is the account number?

utterance: Account number is four seven five three six nine zero zero one.

utterance: And the routing number for the deposit.

utterance: routing number is five oh seven three five nine six five three.

utterance: All right so we're doing five hundred dollars in a cashier's check. The remaining balance of four hundred eighty-three dollars and fifty-eight cents is being transferred to Nation's Bank. and you will have the cashier's check in the next three to five business days there at the home address we have on file. Which can you verify that address for me just so I make sure I sending it to the right place.

utterance: Oh yeah sure. It is sixty-three twenty-five Eagle Court. Tuscon Arizona eight seven four two one.

utterance: All right. And just so you know we do over CD's that have great interest rates for long term. Would you be interested in learning more about that?

utterance: no I think we'll probably be interested I might bring my business back once we we come back to the United States. and I've also I've got some CD's at another institution as well. So not today.

utterance: All right is there anything else I can do for you Ms. Bowen?

utterance: that's all.

utterance: Well, we appreciate your business and we're sorry to see you go but hope you have safe travels to Italy.

utterance: thank you very much.

utterance: You have a good day.

utterance: You too. Bye bye.

utterance: Thank you, bye.


utterance: Thank you for calling Intellibank. This is Lisa. How can I help you today?

utterance: Yeah Lisa anyways I was talking to you earlier. I think we might've gotten disconnected.

utterance: Oh is this Jim?

utterance: Yeah this is Jim.

utterance: Hi Jim, yeah I don't know what happened. The call dropped off.

utterance: Yeah, I don't know I got horrible reception in this area Yeah I was calling to report that my card lost or stolen.

utterance: OK. Yes. That's that's what it was for. OK. I remember now.

utterance: OK. Yep I can definitely help you with that. We can get a complaint form filled out and sent off to the fraud department. Just need first and last name and date of birth.

utterance: Yeah that's Jim J I M jam J A M.

utterance: And your date of birth?

utterance: One nineteen of eighty-seven.

utterance: Thank you. can I please get your driver's license number?

utterance: Yeah that's one seven nine nine X X as in X-ray three six seven.

utterance: OK. And you have a security question on your account. What is the color of your favorite shoe?

utterance: that was white.

utterance: Yes, that is correct. can you please provide me with the credit card number?

utterance: yeah, luckily I memorized it off the top of my head it was eight zero zero zero nine seven seven five one seven seven four two one zero six.

utterance: OK. I've got that here. Thank you. Please tell me the approximate date that you have lost your card.

utterance: before you do that I was wondering if you can how long is this gonna take to get another card?

utterance: it should take about seven to ten business days.

utterance: Oh man that's nanners I'm going on vacation. Is there any way to expedite this like can I get it quicker cuz I'm gonna be like jet setting off to the Caribbean.

utterance: yes we can overnight it for an additional I believe it's about twenty-five to thirty dollars.

utterance: Hey, whatever works cuz I I need that card.

utterance: OK. I will make note of that here on the account. And then we will just pull those funds out of your checking account? Is that that that's correct?

utterance: Yeah that's fine.

utterance: OK. And I'm sorry what was the date of the loss of your card.

utterance: what's last transaction I had?

utterance: I am showing a transaction from just last week on Monday the thirtieth.

utterance: OK. And that was at Jim's Famous Coney Dogs I think. Or was that for lunch?

utterance: Yes. That is what it shows the transaction business.

utterance: OK. Yeah yeah yeah, that's probably when I lost my card though.

utterance: OK. Let me document that here. OK. So I believe I've got all the required information I need from you what I can do is we can put a freeze on your card and I will send this form off to the fraud department they'll take a look at it, they'll review it and then, like we just discussed, you'll get your card overnighted to you for an additional fee and then you'll receive a letter in the mail from the fraud department letting you know you know this was taken care of. The card has been closed. and then should you have any questions, there will be a one eight hundred number on that letter.

utterance: And that number is?

utterance: it's gonna be one eight hundred two two two three two six two.

utterance: All right that sounds great. Thank you so much.

utterance: Not a problem. Is there anything else I can help you with today?

utterance: No, you've been wonderful.

utterance: OK. And just real quick. You mentioned you're traveling out of the country. did you need a traveler's card or anything like that?

utterance: No.

utterance: OK. All right. Just thought I would double check. There's nothing else, then you have a wonderful day.

utterance: You too.

utterance: Travel safely, now bye bye.

utterance: Thank you.


utterance: Hi, thank you for calling Intellibank, how may I help you today?

utterance: Yeah I need to make a wire transfer. And get rid of my account I'm I'm moving away so I need to wire my transfer to my new bank.

utterance: OK.

utterance: In Wichita.

utterance: OK, yes sir, can I first can I have your first and last name please?

utterance: It's Tieson Jones, not Y. Tieson Jones.

utterance: OK, thank you very much for that, and can you verify your date of birth?

utterance: Date of birth? is three six nineteen seventy-five. forty-six.

utterance: OK, thank you for that, and can you verify the the bank card number on your account ?

utterance: I can't all the all the, like the credit card numbers?

utterance: Yes.

utterance: I lost my card somewhere can I give you my regular account number or?

utterance: OK sir, if you

utterance: I don't have the d~

utterance: I don't have the debit card number. Can I give you, like, a different number?

utterance: Yeah, if if you don't have that I can verify with the phone number that you have on the account.

utterance: Oh a phone number?

utterance: Mhm.

utterance: OK. three oh one.

utterance: Yes?

utterance: Eight six seven.

utterance: Mhm.

utterance: Five three oh six.

utterance: Yes sir, thank you very much for that. and I need you to clarify your your security question for the account for to verify your security and identity.

utterance: Mm.

utterance: Sure.

utterance: what's your favorite pet's name?

utterance: K, thank you very much for that, and account number of the account that you would like to close.

utterance: Well, I need to get all my checking and my savings, and get it transferred to the location I'm moving in in Wichita.

utterance: OK, yes sir, and I'll be happy to go over that balance with you also, when I pull it up for you.

utterance: Which is

utterance: Domestic, I'm sorry, that is domestic I'm I'm I'm be in the country.

utterance: OK.

utterance: OK, thank you sir, for that, because that was my next question, is if you were gonna be domestic or international?

utterance: Yeah, I'll be domestic.

utterance: OK, and what what'd exactly would be the reason that you're closing the account again?

utterance: my work's moving me over to Wichita Kansas so I gotta do what they say, so moving there this month.

utterance: Oh, I see.

utterance: I see, OK no problem.

utterance: And you guys don't have any branches over there so I'm forced to have to get somebody else. So hopefully they'll be good as you guys have been.

utterance: No, sir. I'm.

utterance: Oh, we appreciate that, sir.

utterance: You know what I'm saying?

utterance: Yes, thank you very much for that.

utterance: Now, if you could, could you give me an account number? On the account that's that we're closing?

utterance: Oh, the account that we're closing?

utterance: Yes.

utterance: Oh yes, yes it's four one two eight six seven.

utterance: Yes?

utterance: Five three one.

utterance: Yes? Thank you very much for that. And which account type did you say that you it it that you were gonna use for the deposit? was it checking or savings? or both?

utterance: Well, I mean I I gotta delete both of them.

utterance: OK, OK thank you very much for that, that was my next question. so we're gonna do checking and savings OK?

utterance: Is it gonna be extra to do that?

utterance: actually it costs nothing at all. OK, I need on the checking account I need your deposit routing number please.

utterance: For the new place?

utterance: Yes.

utterance: That's gonna be First Fiftieth Bank is the name of it.

utterance: OK.

utterance: Is that the nine digit account routing? OK. That's three two three.

utterance: Yes.

utterance: Mhm.

utterance: One one two.

utterance: Mhm.

utterance: Six one one.

utterance: OK, thank you very much for that. and

utterance: You don't need.

utterance: Their address do you?

utterance: No sir, no sir. I do not. I have all that.

utterance: OK.

utterance: Someone.

utterance: I got it somewhere. Somewhere in Wichita.

utterance: OK, so that they are gonna be the receivers.

utterance: Right.

utterance: Yeah.

utterance: Of the funds, and could you verify the account number on that?

utterance: Yeah.

utterance: Oh, the account number?

utterance: Yes.

utterance: One four four one two one six one.

utterance: Mhm.

utterance: Eight nine nine two zero.

utterance: Thank you very much for that, and you also said that you wanted to do the savings account too?

utterance: Yeah, I need to yes I need to get all that.

utterance: OK if you want to just verify the the routing number on that account please?

utterance: Oh the savings, yes yes. That's three seven six one one two two three eight six.

utterance: Mhm.

utterance: Yes sir, thank you very much for that, and I also would like to have the account number for that savings account please?

utterance: that wasn't it?

utterance: That was the routing number.

utterance: Oh, OK, I'm I'm sorry. That's two two one, I see it, I see it. Four two six one, nine eight two one six.

utterance: OK, thank you very much for that, and let's see I will verify the funds of those accounts with you.

utterance: Yeah, I'd like to get my balance on both.

utterance: OK, for your checking account, you have a balance of three thousand five hundred. and for the and for your savings account you right now you have available balance of four thousand.

utterance: That checking don't sound right. But it's hard to tell. Maybe old lady spent some money she shouldn't have.

utterance: Well we can we can always go over that information also and have you ever been on online to do online banking? Do you need any help setting anything like that up?

utterance: I'm not really

utterance: A computer guy. I'm old school.

utterance: Oh, OK.

utterance: Hey you know if they're having Bridge Day this year?

utterance: You know, I'm really not sure,

utterance: Cuz that

utterance: Cordova virus ain't. Don't wanna do it now.

utterance: Yeah, they're have an awful lot of hard times getting everybody together to do anything now with the virus so.

utterance: I'd like to bungee jump of that bridge, you know what I'm saying?

utterance: Yes, that's very very enjoyable I'll have to go do that myself, watch. with my kids every year.

utterance: Step off there, , fly.

utterance: Yes sir, OK. And I would like to let you know that this transfer will happen tomorrow at nine a.m. on October the first. and it will also close out so you don't have to worry about checking back or anything else. so

utterance: You like? What kind of cheese you like?

utterance: I like all types.

utterance: I mean that they have at Bridge Day.

utterance: They. They have a cheese booth.

utterance: Oh, I. I love cheese sir, I do. probably American cheese is my favorite

utterance: Mine too.

utterance: They got a great aged cheddar but anyways never mind.

utterance: I'm a cheddar freak cheese freak.

utterance: Yeah well did I did I answer all of your questions today and help you with everything you need help?

utterance: Yeah, ma'am. I

utterance: Appreciate it. sorry about my rambling. I had a good time talking to you, thank you all for everything that you've done. I'll be moving out of town, miss this place, lived here most of my life. So we'll see what happens in the future. Moving somewhere else.

utterance: OK, well, then on behalf of the bank here, Intellibank, I would like to thank you for being a valued customer and we're sorry to lose you lose your business but if you ever come back know that we're here for you. And if there's anything else that I can do for you today sir?

utterance: Thank you ma'am that's Tyson Jones.

utterance: All right, thank you sir and have a good day.

utterance: Thank you.

utterance: Pleasure working with you.

utterance: Pleasure working with you sir, thank you, bye bye.


utterance: Good afternoon. You've reached Intellibank. This is Wes speaking. How can I help you today?

utterance: Hi Wes. I was just calling because I found a transaction in my checking account this morning. It shows that I spent about seventeen ninety-five last night, but I I didn't use my card anywhere.

utterance: Oh OK. What is what is the name associated with your account?

utterance: Susan Menjer.

utterance: Susan Menjer. OK. And Susan just like it sound. S U S A N. And then Menjer. How how do you spell Menjer?

utterance: M E N J E R.

utterance: OK. Perfect.

utterance: Mhm.

utterance: Let me just get you looked up right here Susan.

utterance: And then just in case you need it, the last four digits of my social are three two three one.

utterance: Oh OK. Yeah. We yeah Thank you. I I appreciate it. Don't don't necessarily need that today, but that just actually makes it a little easier, so I appreciate that Mrs. Menjer. OK, so I have your account pulled up right here. well I guess my first question then would just be you know, I would ask you if anyone else has access to this account Mrs. Menjer and if you think they could've possibly made the transaction? Maybe a spouse, close friend, an authorized user?

utterance: No. I mean I have both of my cards right here, so that's why it's really confusing to me. I don't honestly like soon maybe file a report if needed or cancel one of the card that it was. The card number that was used. I'm kind of worried that this might be might happen again.

utterance: OK. And do you recognize the transaction? Like in relation to the business like specifically. Do you recognize the business that's related to the transaction? What does it say on there?

utterance: It just says it was from a store.

utterance: Yeah, but you don't know the store name or the business? OK. So you don't recognize the business. No no problem Mrs. Menjer. No problem. Well if you don't recognize it, then then I'm assuming you wouldn't know if there was you know, membership cost associated maybe with it. Or maybe it was a a subscription fee or something like that. That's probably not something you would be able to know or be able to answer just because you don't even recognize the merchant.

utterance: No. Like I don't.

utterance: Yeah.

utterance: Yeah, no. I checked through my emails just to make sure before calling, but.

utterance: Mhm.

utterance: Yeah. I just don't recognize the transaction at all.

utterance: OK. And then, have you been able to contact the business that made the transaction?

utterance: No.

utterance: OK. Cause. OK. That that that's fine. No problem. No problem Mrs. Menjer. So OK. We got all that information down. Sounds like it could be a little suspicious. Sorry about all of that. Sorry about this happening. Just taking a look here. Looking a little closer. So, I guess then the next steps would be that we'll just take a look into the merchant to get you more information on what the charge is for.

utterance: Mhm.

utterance: that'll probably take two to three business days. most likely less than that.

utterance: Oh, wow.

utterance: Mhm.

utterance: But I don't want to give any guarantees. Sometimes our office can get really busy and we have a lot of these requests that pile up unfortunately.

utterance: Right.

utterance: Sometimes merchants, businesses, cards and obviously people who maybe have different issues, such as yourself, who forget about subscriptions and things like that. Kind of need that reminder, so hopefully, within two to three days, we'll have that resolved for you. Hopefully less. and then yeah. For now, since you don't recognize the merchant, we will lock your card for you. We'll go ahead and lock the card to protect against any further fraudulent or unrecognized transactions on your end. So that has already been done. I just did that now for this card that you just called about. I'm assuming it's related to the one related to your checking account number correct?

utterance: Yes.

utterance: OK. Yeah cause we only we only have one on file only have one on file for you. Could you just verify that number for me?

utterance: the the whole checking account number?

utterance: No, just like the number associated with the card.

utterance: OK. Yeah, so it's three one four three two one two seven zero three zero four two one four eight.

utterance: Perfect. OK. Yep. So, yep. That's all that's all taken care of. That's all. Happy we got that taken care of for you. Just wanted to verify that. Is there anything else that I can help you with today?

utterance: no. I just really appreciate the time and the help you gave me today. I hope you've been having a better day.

utterance: I I appreciate it. Just doing my best over here. Did you want to Are you sure you didn't maybe want to discuss options about another card or possibly just to check your account balance?

utterance: Yes.

utterance: Oh. OK. Would you want to check your account balance then today?

utterance: Yeah. Can you do that for me please?

utterance: Yeah, no problem. Can you just verify the account number for me?

utterance: Just your checking account number. Just if we're gonna verify that and just take a look at your current balance today. Since you said you want to check your balance.

utterance: Yep. It's three two one four.

utterance: OK.

utterance: Zero seven six one thirty-four ninety-eight nine zero two two.

utterance: Perfect. OK. Yes. And your balance today Mrs. Menjer is seven hundred and eighty-three thousand two hundred and forty-seven dollars and ninety-two cents. Is there anything else I can help you with today?

utterance: no. That that was all.

utterance: OK. Sounds good. Well, you have a wonderful rest of your day. Appreciate you calling Intellibank. Once again, my name is Wes. Feel free to call back anytime, especially to this branch. If you ever want to speak to me directly, my extension is just five three two and yeah. Hopefully you have a wonderful rest of your day. Look forward to speaking with you again soon hopefully. And if you need any help with anything else, feel free to give us a call back. And yeah. Just expect that email and that notice regarding information related to the fraudulent merchant within the next couple of days.

utterance: OK. That sounds great. Thank you so much.

utterance: No problem. Have a wonderful rest of your day. Bye.

utterance: You, too.


utterance: Hi thank you so much for calling Intellibank. How can I help you today?

utterance: Oh hey. I'm Shirleen and I like to open a different a different account.

utterance: sure. You say you would like to make a transfer to a different account?

utterance: Yes I like to make a transfer to a different account. I think having just one account to pay all the bills is somehow is is somehow too much because sometimes I feel like I forget I forget some details or I overpay so I like to break down the accounts to see how many bills I'm paying and where where exactly the the money's going to.

utterance: All right, no problem. I completely understand and I can definitely help you out with that. first can I get get your name and date of birth?

utterance: That's OK.

utterance: OK. My name is Shirleen Peterson and my date of birth is twenty-ninth of December nineteen ninety.

utterance: All right, Shirleen. Thank you so much for that information. I'm also going to ask you for your credit card number.

utterance: OK search for it. Give me just give me a minute.

utterance: Sure.

utterance: OK. I have it here now.

utterance: OK great.

utterance: And the number is four nine two nine three eight one three two seven five five two two two four.

utterance: All right thank you so much for that. So what is the amount of the transfer that you would like to complete?

utterance: five hundred dollars.

utterance: All right five hundred dollars. And can you tell me the account number that you will like to withdraw it from?

utterance: OK. The account I'd like to withdraw it from is three five four six six eight seven nine two four.

utterance: All right. Thank you so much for that. And to confirm, that is from your checking account, correct?

utterance: Yes that's from my checking account.

utterance: All right.

utterance: And now could you please tell me the account number that you will like to transfer the five hundred dollars to? So this would be the account number that it will be deposited into.

utterance: OK. The account number is one three five four three three eight seven seven five. Oh. Oh sorry. Can can I do that again I I guess I mistake I mistook some numbers.

utterance: Yes of course. No problem.

utterance: OK. My number is OK. One three seven five five four three three eight six.

utterance: All right. Thank you so much for that. I have that now on my records.

utterance: OK.

utterance: So I am transferring the amount now and to confirm, it is five hundred dollars, correct?

utterance: Yeah it's five hundred dollars.

utterance: All right so that will be taken from your current balance of two thousand so at the end of the transfer you should have fifteen hundred in your account left.

utterance: Mhm.

utterance: And I have just completed the transfer.

utterance: so does that mean I can immediately use the money in that has been transferred into the other account?

utterance: so it does take about one to two business days to complete the transfer since it is five hundred dollars. So within one to two business days you'll be able to use it.

utterance: Oh so the higher the amount the more time it takes to reflect.

utterance: Yeah, so if you look at the account now, it will just say that it's pending. But after the one to two days you should see it be completed.

utterance: Oh OK. And that you've said it'll to take one to two days right?

utterance: Correct, yes.

utterance: Oh OK. So it should I should label to use it use the amount after two days so for now I can just use the current account?

utterance: Yeah so after the two days you'll be able to use the five hundred dollars.

utterance: Oh, OK. I get you now.

utterance: Yes of course. And is there anything else that I could help you with today?

utterance: I think that's all for today.

utterance: All right no problem. Take care. Thank you for calling.

utterance: And thank you for your time.


utterance: Thank you for calling Intellibank. This is Jacob's speaking. How can I help you today?

utterance: Hi. My name is Ashley and I wanted some information on opening a new account.

utterance: OK. Awesome, Ashley.

utterance: And what type of account would you be would you be opening up today?

utterance: Probably checking.

utterance: OK great. We have two different types of checking account. Will it be a personal or business account?

utterance: Definitely personal. Definitely.

utterance: Awesome.

utterance: And within the personal account, there's a free account or there is a premium account.

utterance: with I'll just go with the free.

utterance: The free account. Awesome. Now, that account doesn't require direct deposit. Is that OK?

utterance: Yeah but I don't have any of my info.

utterance: No worries. No worries. I'll explain that a little bit later. How we can set that up. So let's go ahead and start up with the application. Can I get your first and last name?

utterance: Yes. Ashley.

utterance: Smith.

utterance: And Ashley, how do you spell Ashley?

utterance: A S H L E Y.

utterance: And Smith is S M I T H.

utterance: And can I get your date of birth?

utterance: It's gonna be zero seven zero two nineteen ninety.

utterance: OK and your social security number?

utterance: It's gonna be three nine six four five two four three one.

utterance: Again, that was three nine six four five two four three one.

utterance: Yes.

utterance: Great and can I get your state ID or driver's license number?

utterance: Yes yes.

utterance: Lemme just. OK. OK you ready?

utterance: Yes.

utterance: Six four seven two two one two two.

utterance: Again, that was six four seven two two one two two?

utterance: Yes.

utterance: And can I get a good address?

utterance: yeah yeah. That's two nine five one Seth Street Cherokee, Texas seven six eight three two.

utterance: Again, that is two nine one Seth Street Cherokee, Texas seven six eight three two.

utterance: No. It's two nine five one.

utterance: OK. It was two nine five one. Great and would you like to set up a security question?

utterance: Yes.

utterance: What would you like it to be?

utterance: my mother maiden name?

utterance: Your mother's maiden name? OK and what will the answer be?

utterance: Yeah.

utterance: Rogers.

utterance: Answer will be Rogers and how do you spell Rogers?

utterance: R O G E R S.

utterance: Great and do you have a phone number?

utterance: I do. I do. It is five one two eight two two five five two one.

utterance: And your email address Ashley?

utterance: It's gonna be my full name. It's gonna be Ashley period Smith fifty-five at Yahoo dot com.

utterance: Great and are you gonna be transferring any money into this new account?

utterance: no. No, I'm not.

utterance: OK. Awesome and

utterance: How's your day been going?

utterance: Oh, it's been going great. How about yours?

utterance: It's it's been going. It's been a little crazy. Want to go a little places but you know it's OK.

utterance: So how long have you been working here?

utterance: Hey, you know.

utterance: I've been working here for three years and you're saying you want to go to a lot of places. I just came back from vacation and it was amazing. It was so awesome.

utterance: Where did.

utterance: you go?

utterance: I went to Puerto Rico for free.

utterance: Free?

utterance: Yes. Oh my God. So I got this cash back rewards card from our bank and I got to use the cashback money for my vacation. It was so amazing. Would you like to apply for one today?

utterance: Was it?

utterance: As tempting, I don't know. Lemme think about it.

utterance: OK. I mean it's just as easy cuz we're in the middle of your application process so for your new account.

utterance: So with that being said I just have a couple more questions for you. OK, would you like to open a savings account today?

utterance: OK, OK.

utterance: Is it free?

utterance: Yes. It is a free account.

utterance: Is it gonna be like you know like overdraft stuff or is it like.

utterance: Yes. So

utterance: The account will help you with overdraft protection as long as you have money inside of it.

utterance: OK. Yeah. Yeah.

utterance: OK great. So did you. Are you sure you didn't wanna try out to see if you wanna get a credit card today?

utterance: I mean as tempting I would love a free vacation. It would. I mean that sounds beautiful and golden but it just does not know. Just let. We should just I'll stick with the account for now.

utterance: OK. OK. No worries. No worries. OK so you're account has been fully set up. Would you like me to help you with the online portal?

utterance: Yes.

utterance: OK great. I'm gonna go ahead and schedule a call with you in the next thirty minutes and we're gonna set up your account with you. Is there anything else I can help you with?

utterance: OK.

utterance: No. I think we're all set up.

utterance: Hey, awesome. I hope you have a great day and I'll talk to you in a little bit.

utterance: Thank you so much. Bye bye.

utterance: Bye bye.

utterance: Bye.