utterance: Thank you for calling Intellibank, this is Cathy how may I help you?

utterance: Hi Cathy how are you today?

utterance: I'm good thanks and yourself?

utterance: I'm doing great. Aren't you enjoying this weather we've been having lately?

utterance: OK where are you located?

utterance: I'm located here in Greenville.

utterance: Oh what state would that be?

utterance: That would be Missouri.

utterance: Greenville Missouri huh. You're having great weather there?

utterance: Yes we are. Where are you located?

utterance: Oh I'm actually in Florida and it's very hot here right now.

utterance: Oh I see. I see. OK well the reason why I'm calling is I wanna make a transfer of some money from my checking account to my savings account.

utterance: Oh sure I'd be happy to help you with that. If I could get your first name, your last name, and your date of birth please.

utterance: my first name is Julie Williams, and my date of birth is seven twenty-five nineteen fifty-seven. And my address is one eighty-two Biscayne Way. Do you need me to spell that?

utterance: Oh no that's fine thank you for that. If I could also ask for the last four numbers of your social security?

utterance: my last four numbers are eight six one six.

utterance: And if I could get your mother's maiden name please.

utterance: My mother's maiden name is Smith.

utterance: OK Julie thank you so much for that. And you said you wanted to make a transfer from your checking to your savings?

utterance: That's correct.

utterance: OK and what account number did you want to transfer. Which checking account?

utterance: the checking account is one five zero one. Zero six. Eight five. and I need to know what my balance is for each one of these accounts. before I make the transfer.

utterance: OK so I'm showing you have one savings account here that ends with one three seven nine. Is that correct?

utterance: Correct.

utterance: OK I'm showing right now you have five hundred forty-seven dollars, and seventy-five cents in your checking.

utterance: OK.

utterance: And you have one thousand, six hundred seventy-five dollars and twenty-seven cents in your savings account.

utterance: OK so what I want to do today is to transfer. Let me think do I want. Two is two hundred gonna be enough? Yeah I think two hundred dollars from my checking account into my savings account.

utterance: OK great I'd be happy to take care of that for you. So two hundred dollars from your checking into your savings. I have gone ahead and made that transfer for you. Was there anything else I could help you with today Julie?

utterance: yeah actually I need to find an ATM machine.

utterance: OK great. So you're. Said you were in Greenville correct?

utterance: That is correct.

utterance: OK so we do have several locations. Do you have an address where you are right now? Are you at home?

utterance: yeah I am at home. and I remember I gave you that address. One eight two Biscayne Way and. Do you need my phone number too?

utterance: let me go ahead and verify your phone number go ahead.

utterance: It's five one seven. Five eight six. Three three four nine.

utterance: OK great thank you so much for that. I'm showing the nearest location for an ATM to you would be our location at one five seven Mouse Street.

utterance: Oh OK yeah that should be easy to remember. One five seven Mouse Street. OK Oh and you know there's something else that I need to do. I I can't believe I left this to the end. I need to report my credit card stolen.

utterance: Oh I'm sorry your card was stolen. OK let me see. I'm. I see you have a card here so let me ask you. I'm showing the last transaction on this card to be for twelve dollars and eighty-eight cents at Caleb's Corner. Is that your transaction?

utterance: That's sounds like my transaction yes.

utterance: OK and I don't see anything after that so it looks like nobody has used that card at this time. I will go ahead and close the card for you right now, and get a new one sent out to you in the mail.

utterance: OK. That sounds good.

utterance: OK great. Well Julie was there anything else I could help you with today?

utterance: no I can't think of anything . Let's see tell me again what if there's a additional ATMs in addition to the one that you gave me? Cuz that's just one what if they're out of money?

utterance: OK great I'm showing a couple others near your location. There's also one at one four eight Turkey Lane.

utterance: OK.

utterance: There's another one at two five seven Bulldog Drive.

utterance: OK that sounds good. But I think between the three It'll probably. I'll probably be able to get my money out OK yeah well. I hope your day is as going as good as mine.

utterance: OK thank you so much for that. And thank you again for calling Intellibank.

utterance: OK you're welcome I'll talk to you soon.


speaker_role: Agent

utterance: Hello, thank you for calling Intellibank. This is Amber speaking and how may I help you today?

speaker_role: Customer

utterance: Hi Amber I'd like to make a wire transfer. Can I do that over the phone?

utterance: Oh certainly, I can help you with that and what is your first and last name?

utterance: Whitney Blake.

utterance: OK Whitney, may I please have your date of birth?

utterance: Five twenty nineteen ninety.

utterance: OK and which account number are you calling about today?

utterance: it's my checking account and the number is twenty eleven thirty-two eighty-five nineteen.

utterance: OK that is twenty eleven thirty-two eight five one nine.

utterance: Yep.

utterance: Great and you said that is your checking account?

utterance: Yes.

utterance: OK. I have that right here up on the screen and for security purposes can you please tell me your mother's maiden name?

utterance: Robertson.

utterance: OK and just to confirm this is from your checking account?

utterance: Yes.

utterance: OK. Now will this be a domestic wire transfer or international?

utterance: Domestic.

utterance: All right. Whitney, and who will be the recipient?

utterance: It's ABC Title maybe it might be under ABC Title Agency.

utterance: OK, let me just type that in here. OK and once you give me the routing number. We'll probably be able to confirm the full name of the company. Do you have the routing number? They should have provided you with that.

utterance: Yeah. I do. it should be nine seven zero zero zero four seven eight one.

utterance: OK nine seven zero zero zero four seven eight one. Yes correct. It is ABC Title Agency.

utterance: OK great.

utterance: OK, and the account number you have from them?

utterance: I know I have that somewhere. Let me Let me look for it. I know it's.

utterance: OK, take your time on that. Do you know the amount you'd like to wire over to the title agency?

utterance: Yes, ten thousand dollars.

utterance: OK. Thank you and whenever you're ready with that account number I can include that here.

utterance: OK, I found it.

utterance: All right.

utterance: The account number is zero zero four one two eight nine one five four.

utterance: OK, let me confirm that with you. Zero zero four one two eight nine one five four?

utterance: Yep. quick question.

utterance: Sure.

utterance: Is there a fee to do a domestic wire transfer?

utterance: Yes, Whitney. The fee will be one time fee of thirty dollars. We will withdraw that from your checking account so the entire amount will be withdrawn today. ten thousand thirty dollars.

utterance: OK, thank you.

utterance: Certainly. Let me confirm with you, we are wire transferring ten thousand dollars to ABC Title agency. Routing number nine seven zero zero four seven eight one with account number zero zero four one two eight nine one five four. Did they provide you with an order number or any other information you'd like to add?

utterance: No, they did not. Is there something else I need?

utterance: No, that's all. Some companies do have another identifying number but will have your name on it and the information you've provided today. Total amount to be deducted from your checking will be ten thousand thirty dollars. Is there anything else I can help you with?

utterance: No, that's it.

utterance: OK and let me tell you in the future you may be able to take care of wire transfers yourself with our online banking. All you need to do is set up your bank account at Intellibank dot com and create yourself a login and you can actually do the wire transfer yourself. You'll save money. The fee is only twenty-five dollars if you do the self-service option.

utterance: Oh, so it's cheaper to do the self-service. To do the wire transfer online?

utterance: Yes it is.

utterance: Oh, interesting.

utterance: So this one'll be taken care of for you for today but in the future you do have option to do that yourself and it does require a couple steps to confirm before you go ahead and submit.

utterance: Mhm.

utterance: Oh, OK. I will check that out for next time. Thank you so much.

utterance: Sounds good.

utterance: For your.

utterance: Bye.

utterance: Bye bye.


utterance: Hello. Thank you for calling Intellibank. How can I help you?

utterance: Good morning. I'm John Andrew. How you doing today?

utterance: I'm fine Mister John Andrew.

utterance: Thank you.

utterance: How can I help you?

utterance: I got a problem linking my card to Amazon. I'm trying to shop today.

utterance: OK.

utterance: What type of card is that?

utterance: It's a Mastercard.

utterance: OK. Mastercard. OK. Sir John Andrews, right?

utterance: Yes, sir.

utterance: OK. Your full name is what?

utterance: John Andrew.

utterance: OK, your full name is John Andrew. OK, sir. .

utterance: Sir, what's your bank account number?

utterance: OK. I'm gonna call it. It's a checking bank account.

utterance: OK.

utterance: Four three nine six four five seven zero nine one.

utterance: OK. OK.

utterance: OK, sir. and it's a checking account.

utterance: Yes, sir.

utterance: OK, sir. since this is your card, can I get the sixteen digit code of the card?

utterance: OK. I can call it for you.

utterance: OK.

utterance: Four nine one six.

utterance: OK.

utterance: Six eight six three.

utterance: OK.

utterance: Two one five eight.

utterance: OK.

utterance: Seven zero zero nine.

utterance: OK. Sir, what's the expiry date?

utterance: Expiry date is November twenty twenty-one.

utterance: OK. OK. OK. So what's the CVV?

utterance: Six seven one.

utterance: OK, sir. I will ask you for some details.

utterance: Oh, sir. What is the date of birth?

utterance: Tenth March nineteen eighty-six.

utterance: OK. OK.

utterance: Hold on a bit, sir.

utterance: OK, sir. what's your license ID number?

utterance: OK. B six three zero seven eight zero.

utterance: OK.

utterance: Four five.

utterance: OK.

utterance: Nine two one zero.

utterance: OK. OK. OK. Thank you for that, sir. sir, I'll be I'll be real quick.

utterance: I'm sorry, sir. What's your mother middle name?

utterance: Sarah.

utterance: OK. Sarah.

utterance: OK, sir. What's the name of the first pet?

utterance: Charlie.

utterance: OK. Charlie. OK, sir. What's your favorite food?

utterance: Seafood.

utterance: OK, sir. A moment please.

utterance: OK.

utterance: OK, sir. I just checked now your account is limited to the amount of shopping malls you can actually buy from.

utterance: it will be advisable if you can come over to the bank at your convenience then apply for a like a Visa card or a Discover card. Something higher. Something for making big purchases.

utterance: You understand me, sir?

utterance: Yes, sir.

utterance: Sir, sorry for the inconvenience, sir. But whenever you have chance, please do visit the bank at your leisure.

utterance: OK.

utterance: OK, sir.

utterance: But the whole problem seems to be annoying.

utterance: Oh, sorry. We're very sorry about that. Sorry. whenever you come to the bank, we're gonna attend to you in a polite manner and I'll give you all you want, sir.

utterance: OK.

utterance: sir, I wanna ask you if you are familiar with online banking?

utterance: I would like you to shed some light about it.

utterance: OK, sir. our online banking is pretty easy. You go to the site then you log in your details. We'll just ask you for little things like your email address. Your password. Then a few other things then you are in your account. From there, you can transfer, pay bills, do anything you wanna do.

utterance: OK. That seems to be great.

utterance: Alright.

utterance: Yeah. Yeah.

utterance: All at your convenience, sir.

utterance: OK. That's right.

utterance: So

utterance: So anytime you're free, just check the site out, and then do things for yourself.

utterance: OK. I also like to know if I can do a direct deposit?

utterance: OK.

utterance: Digital Banking.

utterance: Sir.

utterance: OK, sir. Yup. We can actually do direct deposit for you. Though everything can be done in the site, sir.

utterance: Is that OK sir?

utterance: OK.

utterance: Yes, sir.

utterance: Is there anything I can help you with, sir?

utterance: No, no. I'm very OK.

utterance: OK, sir. that will be all for now then. Again, my name is Alexander. Thank you for calling Intellibank.

utterance: Thank you

utterance: so much.

utterance: Do have a nice day.

utterance: Have a nice day too.

utterance: Yeah. Bye.


utterance: Thanks for calling Intellibank, this is Jerry. How can I help you?

utterance: Yes, Jerry. my name is Evelyn Richards. I'm out of town and in New York and I need to make a deposit to cover my car note.

utterance: Absolutely happy to help you with that Ms. Richards. How's the travels going?

utterance: Oh, it's going pretty good I'm here on some family, you know, gettin' together and every thing. So yep, everything's fine.

utterance: And and where are you located, you where where are you at right now? Where are you traveling to?

utterance: I'm in New York.

utterance: OK, New York. I love New York. It's just always busy time in New York.

utterance: It really is. I'm at the Ritz Carlton near Central Park.

utterance: Oh, you're at the Ritz Carlton near Central Park. OK well very nice, very nice. it sounds like you're really enjoying yourself there.

utterance: I am. I'm looking forward to the stay. I'll be here for a week.

utterance: beautiful, beautiful. You said that you want you were trying to make a payment and wanted to make like a deposit some money into your account to cover a payment?

utterance: Yes to cover my car note.

utterance: Your car note? OK. Well again, Ms. Richards, happy to help you with that. are you aware of any ATMs that are near where you are?

utterance: I am not familiar with any where I am.

utterance: OK yeah. I mean because what you could do, Ms. Richards, is if you needed to make a deposit in order to cover your car note payment with us you could simply go to one of our, go to an ATM and make a deposit to fund your payment for your car note.

utterance: OK.

utterance: And since you're unaware of where an ATM as you said you're staying do you you were staying at the Ritz Carlton near Central Park?

utterance: Yes and by the way I am at two fifteen Charlton Avenue.

utterance: OK, you're at two fifteen Charlton Avenue?

utterance: Yes.

utterance: OK and that's in what city?

utterance: New York.

utterance: New York? OK. New York in the state New York. OK and let me see here. I think I can get this pulled up. Yep, I was able to locate about five locations. We got a lot of little ATMs out there up in New York.

utterance: That's good.

utterance: I see one that's maybe about it appears a quarter of a mile from this address. that is at six twenty-seven Third Avenue and I see another location, Miss Richards, at seven fifty-four Madison Drive.

utterance: OK, I think that's not that far from me. That's close, pretty close.

utterance: OK, OK, terrific. Well well that is right there for you, and it looks like it's available twenty-four hours. So you can just as long as you get in the deposit by nine p.m. today those funds will be credited to the account today if you were attempting to make a payment today on your account.

utterance: OK that'll be great.

utterance: All right, well is there any other questions I can help you with?

utterance: I do need to see what my available balance is on my checking account.

utterance: Oh, sure, happy to help you with that. if you would I'm just gonna need to ask a few questions just for security purposes. first of all, what is your phone number?

utterance: Four seven eight three six one eight zero three one.

utterance: OK, that's four seven eight three six one eight zero three one?

utterance: Yes.

utterance: All right and Ms. Richards what is your account number?

utterance: I don't remember what that is. I don't remember my account number.

utterance: OK no problem at all. see if we can pull it up another way. And just for security purposes, what is your mother's maiden name?

utterance: Sanchez.

utterance: OK and Ms. Richards, if you would, just what is your social security number? I should be able to pull up your account that way.

utterance: OK it is two three five.

utterance: Mhm.

utterance: Zero six.

utterance: Mhm.

utterance: Eight two six eight.

utterance: OK. I think we got you pulled up here. And that's again two three five zero six eight two six eight?

utterance: Yes.

utterance: All right. Yes and Ms. Richards the available balance and this is for your checking account, is that correct?

utterance: Correct.

utterance: The available balance I see in your checking account is twelve thousand six hundred and pardon me, it's twelve hundred six six hundred pardon me again, it's twelve hundred sixty dollars and fifty-three cents.

utterance: OK, thank you.

utterance: Pardon me there, I I was looking at your account number or something else on the account and it it got me distracted, there. So again that was twelve hundred sixty dollars and fifty-three cents.

utterance: Well thank you. I wish it was twelve thousand.

utterance: Apologies again. And Ms. Richards is there anything else I can assist you with?

utterance: No.

utterance: All right, well, thanks Ms. Richards. And again, you have a terrific time there in New York and thanks for doing business with Intellibank.

utterance: Well thank you for your help.

utterance: Have a great day.

utterance: You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello good afternoon. This is Pretty LaPalmer for Intellibank. How may I help you please?

utterance: Finally! Wow, I've been trying to reach you guys for a long time. You know, I just moved into my area and I been I been trying to do some banking transactions on my with with my phone and it has been giving me issues, so I'm trying to see if I can get a branch of your bank that's around here someplace.

utterance: I want to know how I can get my account balance and statement of account and all that. Look I'm finding it difficult to do that.

utterance: All right sorry may I get your name please?

utterance: My name?

utterance: Yeah.

utterance: David.

utterance: OK Mister David.

utterance: David. David Sinister.

utterance: Mister David where do you stay please?

utterance: OK, my address?

utterance: Yeah your street address.

utterance: OK I stay in New York. Three hundred Oakwood New York.

utterance: OK. we have a branch at around two fifteen Accord Avenue.

utterance: Wow.

utterance: And they operate from nine a.m. to five p.m. at that branch, so you can visit us there to check whatever you need to check or for any other thing you need our bank service to do for you please.

utterance: OK. That's good though right now I want to know about my account balance. What's in my account? money? I I don't know because right now I'm tired.

utterance: OK we are we are getting there please can I get your first name sorry, and your last name please?

utterance: Yes David.

utterance: OK David.

utterance: David Sinister.

utterance: OK Mister David, what's your date of birth please?

utterance: OK February twenty-fourth nineteen eighty-one.

utterance: All right. can I get your social security number please?

utterance: Oh boy here we go again. I thought you guys can check that thing online or something. OK hold on. OK here it is. Three four five.

utterance: OK.

utterance: Six seven two.

utterance: OK.

utterance: Eight nine one.

utterance: Can you call it out again please?

utterance: Three four five eight seven two eight nine one.

utterance: All right can I know what the account you're checking please?

utterance: OK it's a savings account .

utterance: All right. All right do you mind I ask you some security questions?

utterance: No go ahead.

utterance: OK what street did you grow up in please?

utterance: OK, I grew up in California yeah actually I just moved in. One one five three Notformaser Avenue in Los Angeles California.

utterance: OK, what's the name of your first pet?

utterance: Yes.

utterance: Oh, that's my dog. His. His name is Bruno. I love that dog. I miss him.

utterance: OK.

utterance: He actually died, so

utterance: Oh sorry about that.

utterance: Yeah.

utterance: OK can you hold on a second please?

utterance: OK.

utterance: Oh man.

utterance: Do you mind calling your bank account number for me please?

utterance: My account number?

utterance: Yeah.

utterance: Zero zero two.

utterance: OK.

utterance: Four seven two.

utterance: All right.

utterance: Six three four two.

utterance: OK. Can you call it one more time please?

utterance: Zero zero two.

utterance: OK.

utterance: Four seven two.

utterance: OK.

utterance: Six three one two.

utterance: All right.

utterance: OK your account balance is around eight thousand dollars four hundred and fifty cents.

utterance: Whoa! I got money! Yeah! Are you for real? I'm rich! I am rich! Woo hoo! Are you serious? Are you kidding me right now? Are you sure that's right? Please say it again. Please call back the amount again let me write it down. I need to tell her right? Yeah!

utterance: We have eight thousand dollars and four hundred and fifty cents.

utterance: Wow! That's that's much!

utterance: do you mind using our online banking? It will help you check your account details or for eventually you want to transfer money or whatever you want to do. You can use all our online banking. I think it would be more convenient for you.

utterance: Yeah I think so too because you know but but you know the the thing about this whole thing is this you know getting you guys on on the phone takes a lot of time and takes a lot of stress you know? So I don't know. I I think I need that account your online banking thing, and how do I go about that? How do I get it? Do I please. Please

utterance: OK, you

utterance: Can check on our website and download our mobile app.

utterance: OK.

utterance: It should just be on your phone or any gadget you're using so you can easily access your account information is through that.

utterance: OK.

utterance: So once I get the website I can get all I need to do. I don't need to talk to you I just, everything is gonna work out just like that for me right?

utterance: Yeah, you don't need to talk to me, but then you can still check our bank closest to you in case you have a problem accessing the bank app.

utterance: Or the online banking. Like I said, we have a branch at two fifty Harcourt Avenue.

utterance: Yes, the two fifty, yes.

utterance: Just the. Just the walking distance from my house. Well I think I should do that cause I think it's better for me to see one of one than you know, meet somebody that hasn't you know that I don't see one of one so I think I should do that. Yeah I think so. do you have any, do do do you have any other packages for me like if I travel out the country and I'm not somewhere far? Do you, do you have any other package for me that I can use? Maybe like my my card can work I know that in every bank?

utterance: Yeah sure. It can. We also have the traveler the traveler card that you can use. It will, it will really help gives discounts gives discounts so you can use it for hotels and for bill payments and all so you can, you can access our travelers card by like I said, check out the branch closest to you.

utterance: OK.

utterance: Thank you very, very much. I think I've. I've gotten all I need to get. I love your branch. I love your bank! I love your bank!

utterance: You're welcome.

utterance: Thank you.

utterance: All right madam Take care. Bye.

utterance: All right. All right. All right.

utterance: Thank you for banking with us.

utterance: Thank you!

utterance: All right. Bye.


utterance: Hello and thank you for calling Intellibank. This is Bill. How may I help you today?

utterance: Hi, Bill. I'm calling because I just got my credit card stolen.

utterance: Oh, I'm so sorry to hear that. I can definitely help you with that. Could you provide me your first and last name and also with your date of birth, please?

utterance: Yeah. My first name is Maria and last name Roberts and my date of birth is December eleven nineteen ninety-five.

utterance: Perfect. Let me go ahead and pull up your account here. could you go ahead and give me your credit card number, please?

utterance: Yeah. My credit card number is five four two one two one four six six four eight one five three two one and my and also I would give you my account number it's three one six five four eight six three.

utterance: OK, perfect. Thank you so much, Mrs. Roberts. Give me one second as I pull up your account.

utterance: OK, sure.

utterance: All right now. Could you answer me your question your security question here. what is the name of your childhood friend?

utterance: Yeah. My childhood friend was named Mindy.

utterance: Perfect. Thank you very much, Mrs. Roberts.

utterance: Not a problem.

utterance: All right now. the the credit card that you're calling about that got stolen is the credit card that you just mentioned to me. Is that correct?

utterance: Yeah. The number I just gave you.

utterance: OK, perfect. And could you tell me which date it was stolen?

utterance: Yeah. It was yesterday. December December fourteenth.

utterance: OK, perfect, and what is the most recent transaction business in which you used that credit card?

utterance: Yeah. I used it yesterday in the morning. I I just put some gas at my at my car at the Shell on the Fifth Street.

utterance: OK, perfect. Thank you, Maria.

utterance: Give me one more second here as I go ahead and finish this finish this out.

utterance: Yeah, sure. I would wait.

utterance: OK now. It looks like I can go ahead and cancel this card and then I can issue you a new one.

utterance: How does that sound to you, Mrs. Roberts?

utterance: Yeah, sure. Would you send it to my home or how is the process?

utterance: Yeah. Go ahead and give me and address and I'll make sure to send it there.

utterance: Yeah. It's five four three two Waytogo Lane Miami, Florida five four six seven eight nine.

utterance: OK. Perfect. let me go ahead and get that ZIP code again cuz I'm not really sure I got that correctly.

utterance: Oh yeah. Sorry. I made a mistake. It's five three six seven nine.

utterance: Perfect.

utterance: Thank you, Mrs. Roberts.

utterance: I'm to go ahead and cancel this card right now and I'll send you a new one. you should expect to receive the card within one week.

utterance: Although sometimes it may take a little bit longer.

utterance: are you familiar with how to activate a card in the mail once you receive it?

utterance: no. I don't think I know how to do it. Can you tell me?

utterance: Yes. Once you receive the card in the mail go ahead and open it up. You'll find a sticker on the paper and it it should include a PIN.

utterance: You'll need that PIN as well as your personal information and it will also have a phone number in which you can call. Once you go ahead and call that phone number, you should just give your information give that PIN and you should be ready to use that card as soon as it arrives.

utterance: Well, that sounds great to then. Thank you. could you could you also tell me which is the website?

utterance: Yes, if you go on to WWW dot Intellibank dot com. You should be able to find any information you need there as well.

utterance: OK, great. Thank you then.

utterance: Thank you, Mrs. Roberts. Is there anything else that I can do for you today?

utterance: No. I think that will be all. Thank you.

utterance: Thank you and I hope that you have a great rest of your day.

utterance: You too. Bye.

utterance: Goodbye.


utterance: Thank you for calling Intellibank Customer Services. This is Steven. How can I help you today?

utterance: yes. My name is Dan Thomas, T H O M A S. And I need to. I need for you to look up a transaction that I do not recognize on my checking account. I believe it's associated with my debit card. And that would be my Intel bank debit card.

utterance: All right. Did are you sure you meant the Intellibank debit card I believe?

utterance: Yes. Intellibank. That that's correct.

utterance: All right. I can certainly help you with that. can I have you verify your first and last name for me?

utterance: Dan Thomas, T H O M A S.

utterance: And your date of birth, please?

utterance: May twelfth, nineteen sixty.

utterance: Thank you, sir. And can I get the the sixteen digit number that is on your debit card?

utterance: two six six nine, four zero seven seven, three five, six five, one zero nine three.

utterance: Thank you. And then, just the security question to verify your identity. What was the name of the street that you grew up on?

utterance: Magnolias Street.

utterance: All right. Thank you, Mr. Thomas. I can certainly help you try and get to the bottom of this charge that you're not recognizing. can you tell me the date that that transaction is showing?

utterance: it shows September thirtieth, twenty twenty-one.

utterance: All right. Thank you for that. Lemme find that here in the history. All right. I do see a transaction made. it looks like it was an online order or online process for Amazon dot com. Does that does that ring any bells for you, Mr. Thomas.

utterance: no. I haven't made any Amazon purchases in quite some time. mm, I guess. I guess maybe my account got hacked or something.

utterance: All right. Well mm, would you like to go ahead and just dispute this charge, sir?

utterance: yes.

utterance: All right. Can I have you verify the amount for that charge?

utterance: It says fifty dollars and thirteen cents.

utterance: All right. Thank you very much, Mr. Thomas. I can go ahead and start the process on that. and you say you believe that your account was hacked. And so, that this would be a fraudulent charge? Is that correct?

utterance: Yes. will I get a new card in the mail?

utterance: you will get a new card. I will close this card down. And so, that it will not be linked to your account anymore. you will receive a new card in five to seven business days in the mail. so please do keep an eye out for that. And and we'll go ahead and send this onto our escalations team so that they can begin investigating this. And go ahead and get that charge reversed for you pending that investigation. so it will be a temporary credit onto your account for now. And we can go ahead and get that taken care of for you.

utterance: OK. Sounds great.

utterance: All right. And just so that you know that that their investigation can take up to ninety days. they will reach out to you with a information as they as they need.

utterance: OK. And that sounds good. what about my subscriptions that I have tied to that card?

utterance: yes, you you will need to contact any of the merchants that you have for recurring payments with that card and update your payment information to your new card number when you receive it.

utterance: All right. I can do that.

utterance: All right, Mr. Thomas. Well is there anything else I can help you with today?

utterance: I can't think of anything.

utterance: All right. Well, I will let you enjoy the rest of your evening. And if you don't mind hanging on the line after we disconnect, there will be a brief survey for you to fill out. Let us know how we did today and how we can better serve you in the future.

utterance: All right. how's the weather been doing up there?

utterance: Oh, the weather up here has been pretty good. it's been sunny, but cool lately. So, just that perfect fall weather really.

utterance: Oh, wow. It's it's starting to snow where I'm at.

utterance: Oh, wow. Yeah. Luckily, we we usually don't get snow until pretty late in the winter, so be a little while for us I hope.

utterance: OK.

utterance: All right. Well, if there's nothing else I can do, you have a wonderful day.

utterance: All right, you too. Thank you.

utterance: Thank you. Goodbye.


utterance: Thank you for calling Intellibank. My name is Alexandria. How can I help you today?

utterance: Hi there. My name is Danny Burns. Can you can you tell me the balance on my account, please?

utterance: All right, Mr. Burns, before I can complete your request, I need to ask you a few questions to verify your account information.

utterance: nevermind. like, can you just give me a couple nearby ATM machines? Can you guys help me with that? I've been driving around all day, and I'm tired.

utterance: All right, Mr. Burns, I sure can help you with that. but first, I need to get a little bit of information about your location so that I can get you an accurate list of local ATMs close by. OK, sir, can I have your street address, please?

utterance: OK.

utterance: wow, I have I have I got two. I got a new address. I used to stay at the old one. I don't know which one you have on file? my new address is one oh nine North Turkey Street. And my old address is twenty-five oh nine South Rock Avenue.

utterance: All right, so you. We have on file the one oh nine North Turkey Street, so.

utterance: OK.

utterance: OK, could I have that city you're asking about?

utterance: I'm at Luxora.

utterance: OK.

utterance: Arkansas.

utterance: And Luxora, L U X O R A?

utterance: Yes.

utterance: OK, in Arkansas?

utterance: Yes.

utterance: Just one moment, sir, while I look up those addresses.

utterance: OK. Wow, it's some nasty weather here, I'mma telling you. How is down your way?

utterance: Oh, it's actually been raining a little bit, but we didn't get any storms or anything like they were saying on the news.

utterance: Oh, man, I don't know how long this rainy weather gonna last. I can't do my activity outside.

utterance: Oh, me either. Fall used to be my best time of year, but now it's all kind of soggy this time.

utterance: All right.

utterance: Hope it change over soon.

utterance: You're right though.

utterance: All right, Mr. Burns, I have looked up the ATMs close by you. It looks like you might be in a smaller town, so I was only able to locate two local ATMs within your city, and I found one that's a little bit away, but it's in the next city over.

utterance: OK. Can you let me know those?

utterance: Yes, sir. The first one is located about a mile from your address. It is at four twenty-one Fairfax Lane, in Luxor, Arkansas.

utterance: OK. OK, then. Yeah, I got a couple more question about this ATM ATM machine? Now, how many transfer am I having to make?

utterance: Yes, sir?

utterance: How many transactions, or.

utterance: Yeah, transaction I'm able to make with my card?

utterance: Oh, on this one, you have a daily withdrawal limit on this is normally how it's set up. You can usually go in your account and raise that limit, but that's the normal withdrawal limit for your daily balance.

utterance: OK. And now, what if I don't wanna come into the bank, or you guys close? Is there a website that I can access, or anything?

utterance: Yes, sir. We do offer online banking for our for our customers. You can actually access that and set up an online account if you don't have one. You can make withdrawals in advance. You can actually check out your transactions, all kind of things. You can make a deposit even.

utterance: OK, I don't have to pay for this, do I?

utterance: no, sir. Those are usually are handled within your account fees and transactions, so.

utterance: OK.

utterance: OK, that sound good to me. I, I can't be getting out there all the time.

utterance: Right. if you wanted to set that up, sir, you can just go to Intellibank dot com, and go on our website, in the upper right corner, we have a tab for online banking, so you can just go through the steps on that tab, and it'll allow you to sign up.

utterance: OK, can you. Can you repeat that one more time? I can go to?

utterance: Intellibank dot com. I N T E L L I B A N K dot com.

utterance: Intellibank. OK.

utterance: OK.

utterance: Dot com. All right.

utterance: Yes, sir. All right, sir, that next address that is close by you, it's at fourteen twenty-eight Hibbitt Road. H I B B I T T.

utterance: OK. Fourteen twenty-eight Hibbitt. All right.

utterance: And that should be about a mile and a half away from your actual location.

utterance: OK, sounds good.

utterance: OK, and this last address, sir, is at five twenty-six Jeannie J E A N N I E McQueen M C Q U E E N. Place in Osceola, Arkansas. That one looks like it's about four miles away from you, but it offers a few more options at the ATM.

utterance: OK, that sound. That sound good.

utterance: OK. Thank you very much. So is there anything else I can do for you today?

utterance: that's it. You helped me with everything.

utterance: Well, thank you very much . My name is Alexandria. Enjoy the rest of your day, please.

utterance: Thank you. You too.


utterance: Thank you for calling Intellibank. My name is Daisy. How may I help you?

utterance: Yeah, I called earlier about closing my account, but I didn't have any of the information readily available, so I'd like to do that now.

utterance: Sure, I'd be happy to help you with that. And let's pull open your account. What is your full name and address please?

utterance: My name's George Emory. I live at one three Pine Cone Circle, Branson Missouri. My ZIP code is five five three two four.

utterance: Thank you for that George. And verify your phone number for me.

utterance: Sure, it's six one two two two nine, three nine zero nine.

utterance: Thank you.

utterance: And can you verify your date of birth and the last four of your social?

utterance: My date of birth is September twenty-first, nineteen ninety nine, and my social is four four eight one.

utterance: Thank you George. And then your security question. What is your first pet's name?

utterance: It's Wink.

utterance: Thank you. And you said you wanted to close your account today. Can you verify for me the number on that account?

utterance: sure could you just give me a second?

utterance: Sure, take your time.

utterance: OK it's zero zero one six three nine two two one seven.

utterance: Thank you your checking account at Intellibank?

utterance: Yes.

utterance: All right, and may I ask why you're choosing to close this account?

utterance: I found a different account at a competitor's bank that works better for what I need.

utterance: OK. Let's go ahead and gather the information. And did you want to transfer this to an existing account or do you want us to cut you a check and send it via mail?

utterance: No, I have an account ready.

utterance: OK, so you'd like to do a wire transfer?

utterance: Yes please.

utterance: OK and will this be coming from a domestic or an international bank?

utterance: It'll be domestic.

utterance: And will this be a checking or savings account?

utterance: A checking account.

utterance: OK. May I have that routing number please?

utterance: How do I find the routing number?

utterance: The routing number is usually the first set of numbers along the bottom left of your checks.

utterance: It's nine digits?

utterance: Yes.

utterance: OK. Yeah, I've got it here. It's nine eight two five four three six four four.

utterance: All right.

utterance: Thank you for that.

utterance: hey, could you tell me what my balance is?

utterance: Sure, I'd be happy to get your balance for you. One moment while I look that up.

utterance: And could you also tell me what the last transaction on my account is?

utterance: Absolutely, George. One moment. So it looks like the last transaction on your account was McDonald's this morning, in the amount of five dollars and thirty two cents. Does that sound right?

utterance: Yeah, that's right.

utterance: And then your balance on the account is one thousand three hundred and twenty-one dollars and fifty-six cents. there's nothing pending currently. So you do want to go ahead and proceed with this account closure?

utterance: Yes please.

utterance: OK. So we left off at, I need your account number please.

utterance: sure it's zero zero one six three nine two two one seven.

utterance: Actually George I need the account number that we're sending the money to at that other financial institution. I'm sorry, I should have clarified.

utterance: No, I'm sorry. yeah, the account number is seven four five six two eight nine nine one zero.

utterance: Thank you. And we're gonna go ahead and transfer the whole balance of one thousand three hundred and twenty-one dollars and fifty-six cents.

utterance: Yes.

utterance: OK. Let me just gather this information together and then I will have you confirm it for me.

utterance: Sure thing.

utterance: All right George here we go. George Emory is authorizing a domestic wire transfer in the amount of one thousand three hundred and twenty-one dollars and fifty-six cents. This is coming from his Intellibank checking account. Number zero zero one six three nine two two one seven. We are sending these funds to another financial institution with routing number nine eight two five four three six four four. And account number seven four five six two eight nine nine one zero. Does this all sound correct George?

utterance: Yeah, that all sounds right.

utterance: All right. One moment while that that processes. It'll take up to thirty seconds here. Then I'll have a transaction ID number for you to write down.

utterance: OK. Sounds good.

utterance: I have that number. Are you ready, George?

utterance: Yes ma'am.

utterance: That number is nine nine one seven six two nine.

utterance: Nine nine one seven six two nine. OK got it.

utterance: Great and I'm gonna go ahead and close that account, and you should receive an email about this account closure shortly. Is there anything else I can help you with today George?

utterance: no, that about covers it.

utterance: All right, you have a great day.

utterance: Yeah you too. Bye.

utterance: Bye.

utterance: Bye.


utterance: Hi, good afternoon. This is Rose, welcome to Intellibank. How can I help you today?

utterance: Hi Rose, my name is Kim. I am a new customer actually and I'm looking to open up an account with you guys.

utterance: Fantastic, welcome. I can certainly help you with that. Bear with me just one moment, let me get my screen to act right. OK so I just have to get some information from you so we can get this account opened for you, OK?

utterance: Thank you.

utterance: Sure.

utterance: All right Kim, and is it Kimberly? Is that your first name or is it just Kim?

utterance: just Kim.

utterance: OK and what is your last name?

utterance: It's Johns, that's spelled J O H N S.

utterance: OK. Thank you so much. And Ms. Johns what is your date of birth?

utterance: It's April twenty-fourth nineteen seventy-seven.

utterance: Thank you so much. And I need your social security number please.

utterance: sure, that's one seven three seven three nine four zero three.

utterance: Thank you ma'am. and what kind of security question would you like? could be the first name of your pet, your mother's name, what street did you grow up on.

utterance: I think I'll do the street that I grew up on.

utterance: All right.

utterance: And that was Broadway.

utterance: OK Thank you so much. OK. Let me make sure I have everything. OK. there is there are interest rates and fees that will incur and I just want to discuss those with you right now. So the interest rate would be one point three. And the fee that will incur each month for this checking account is three dollars and eleven cents.

utterance: OK.

utterance: And let's see here. And I'm going to send out your checks to you in the mail on this address that we have for you. And would you like any further information about setting up online banking in order to access your account balance in the future?

utterance: yes please, that would be great.

utterance: OK so what you would do is go to WWW dot Intellibank dot com and on the left hand side the top left hand side of the screen you'll see a little hamburger, you're gonna click on that and right underneath there is going to have a a little place where you click on profile and the website is super easy. It basically walks you through everything you need to do and you just follow those prompts Ms. Johns. put in the information that you just gave me and then it's going to send you a confirmation to your cell phone to set up a pin. Your pin is going to be your password for your online account, OK?

utterance: Oh OK.

utterance: So you'll use your email as your login and your pin as your password.

utterance: Oh OK great. Thank you so much. I really appreciate your help today.

utterance: You are very welcome. And was there anything else that I can help you with today?

utterance: I did want to ask you about some some local branches. having some brain fog. where some local branches are and their the hours.

utterance: Sure, I can definitely help you with that. Bear with me just one moment and let me see which one is available for you.

utterance: And I'm right in Philly. my ZIP code is one nine one zero one.

utterance: OK.

utterance: So I'm hoping, you know, there's gonna be something kinda within twenty minutes from me.

utterance: All right, thank you so much. Bear with me just a moment.

utterance: Sure.

utterance: so sorry. My computer's giving me some issues, bear with me just a few moments.

utterance: How has your day been?

utterance: pretty good aside from my computer giving me issues. You know Mercury retrogrades going on so electronics seem to have issues when that's happening. Isn't that crazy?

utterance: Yeah always, I know it's so bizarre.

utterance: Always so fun to try to explain that to someone, a customer who doesn't or isn't aware of it, you know?

utterance: Right.

utterance: That it's a real thing and it really does affect you know, computers and electronics and basically everything you need to get done.

utterance: Right.

utterance: All right. Let's see here. So I I was able to find a couple actually that are just about twenty minutes with within that range of time from you, OK? So we've got one on five nine two nine W Girard Avenue.

utterance: OK.

utterance: OK.

utterance: I said W, it's definitely time for me to go to sleep. I'm so sorry. I meant West Girard Avenue. I'm so sorry.

utterance: That's OK.

utterance: and the hours there are from nine a.m. to five p.m..

utterance: Monday through Friday. Saturday from five I mean nine excuse me until until twelve p.m.. And then the second one I found was at four nine west Chelten avenue.

utterance: OK.

utterance: OK.

utterance: And that one actually opens up at seven a.m..

utterance: Oh wow, OK.

utterance: And closes at six p.m.. And on Saturday it's nine to twelve.

utterance: OK that's perfect. Thank you.

utterance: You're very welcome. OK. And those are the only two within that time frame or distance that you were looking for. Did you want me to find any other ones for you?

utterance: No I think these two will be good to start. If I need anything else I'll give you all a call back.

utterance: OK, awesome. Well again we're so happy to have you as a part of our family and if you should have any questions, please don't feel hesitant to call us. and then also I wanted to let you know the online banking has a chat feature so if it's after hours that's the best way to get in touch with someone who's actually an employee of the bank.

utterance: Oh OK great.

utterance: OK.

utterance: You know. Thanks so much again.

utterance: You are very welcome Ms. Johns. thank you so much for your business and I hope you have a wonderful rest of your day.

utterance: Thanks hun you too.

utterance: Thank you bye bye.

utterance: Bye bye.


utterance: Good morning Intellibank. This is Amanda. How may I help you?

utterance: Yes this is Jennifer Johnson. I just received a letter from the bank about a loan I was trying to apply for any I may need your help.

utterance: OK no problem. What's your full name and date of birth?

utterance: It's Jennifer Johnson and my birthday is eight six two thousand.

utterance: OK and what is your account number Jennifer?

utterance: Oh I'm not sure if you hold on just a minute I'll go get it for you.

utterance: OK no problem I'll wait.

utterance: OK I have it.

utterance: OK what's the number?

utterance: Eight zero zero zero four nine seven nine eight one.

utterance: OK. Can you verify the address on the account for me?

utterance: Yes it's four nine seven Redwood Lane six two three one eight. But that's why I'm calling. I started applying for a loan at the Intel bank in Richmond Virginia.

utterance: Intellibank or Intel bank?

utterance: Intellibank. I'm sorry.

utterance: OK I was just checking because there is an Intel bank too so some people get us confused all the time.

utterance: Oh no mine's Intellibank.

utterance: OK good.

utterance: Well anyway I moved and I wanted to finish my loan application. Can you help me find my local branch? And can you help change my address on my account?

utterance: Yes absolutely. OK let's get your new address first so then I can find your local branch OK.

utterance: OK great.

utterance: OK I just need you to answer your security question for me.

utterance: OK.

utterance: OK what was the name of your first pet?

utterance: Georgie.

utterance: OK great and what was the last four digits of your social security number?

utterance: Five nine one five.

utterance: OK that's five nine one five.

utterance: Yes, that's right.

utterance: OK and what is your new address?

utterance: It's five eight one twenty-seventh Street Radford Virginia two five one two oh.

utterance: OK that's five eight one twenty-seventh Street Radford Virginia two five two zero.

utterance: Yes that's right.

utterance: OK. Let me see what branches are close to you if you give me just a second.

utterance: OK.

utterance: Have you been busy today?

utterance: No, not really. It's been really slow today. OK I found a couple of branches near you.

utterance: OK great.

utterance: OK are you ready for the address?

utterance: Yes.

utterance: OK the first one is zero point nine miles away and it's seven nine two eighth Avenue Radford Virginia.

utterance: OK.

utterance: OK and the second one is two point six miles away and its on nine two one eleventh Avenue in Radford Virginia. K did you get those?

utterance: Yes.

utterance: OK the third one is four point two miles away and it's on six nine nine River Road Radford Virginia. OK would you like me to find anymore for you?

utterance: No that's good but can you find me a couple in Fairlawn too?

utterance: Yeah sure give me just a second.

utterance: OK.

utterance: Is there an address in Fairlawn that you want me to find one that's close to?

utterance: Yes it's one nine four Woodland Drive Fairlawn Virginia. Six two seven one one.

utterance: OK that's one nine four Woodland Lane Fairlawn Virginia six two seven one one.

utterance: No it's Woodland Drive not Lane.

utterance: Oh OK so Woodland Drive

utterance: Yes.

utterance: OK there's one that's zero point three miles away and it's at one seven two second Avenue in Fairlawn.

utterance: OK.

utterance: OK and there's only one more that I see that's in Fairlawn and it's eight miles away. Do you still want that one too?

utterance: Yeah go ahead and give me that one too.

utterance: OK that one is at eight nine nine zero twenty-ninth Street in Fairlawn.

utterance: OK thank you.

utterance: OK Jennifer. Is there anything else that I can help you with today?

utterance: No that's it.

utterance: All right. Well you have a great day.

utterance: You too.

utterance: Thank you.

utterance: Bye bye.

utterance: Bye.


utterance: Welcome to Intellibank Customer Service.

utterance: Please, how may I assist you today?

utterance: Yeah. Hello. Can you hear me?

utterance: Yes, I can hear you.

utterance: You have reached Intellibank Customer Service. Please, how may I be of your assistance?

utterance: I called early on. I got disconnected. I think it's a network glitch.

utterance: I couldn't get a favorable response though.

utterance: So sorry about that, Ma'am.

utterance: Hope you are having a nice day.

utterance: Yeah. I am having a good day.

utterance: Good to know. So how may I assist you today?

utterance: Well, I want to check on my funds. the funds in my account. I want to know how much I have in there.

utterance: If I understand you correctly you would like to check your account balance.

utterance: Yes, please.

utterance: Great.

utterance: I'll kindly process your request. Please, may I know your full name?

utterance: Oh! I am Jane Anderson.

utterance: Can I call you Jane?

utterance: Yes, please. You can.

utterance: OK, Jane.

utterance: To protect your account would require us some more information to process your request.

utterance: I am tired of all these processes.

utterance: I just want to know how much I have in my account. That's all.

utterance: I'm sorry about this Jane. However, these steps are necessary to keep your account and inform safe.

utterance: OK. OK. Fine.

utterance: All right.

utterance: Please proceed.

utterance: Great.

utterance: Please provide me with your date of birth.

utterance: that will be twenty-eight August nineteen ninety-two.

utterance: Thank you. May I also have the last four digits of social social security number?

utterance: That would be one five two nine. One five two nine.

utterance: Thank you, Jane, for verifying your information. Please, may I have the account number of the account you want to view its balance.

utterance: Yeah. Yes, please. I think I have it written down somewhere. give me a sec please.

utterance: Not an issue. Go ahead Jane.

utterance: Yeah. OK, found it. That would be one nine one one three zero six one three. OK. I'll take it again. One nine one one three zero six one three.

utterance: That's it.

utterance: Thank you for this information. May I know your account if it's savings account or a checkings account?

utterance: Yeah, sure. Checkings account, please.

utterance: Please hold while I check your information and process your request.

utterance: OK.

utterance: Thanks for holding, Jane.

utterance: That's not a problem. so what's up? What's up with my account? What's going on?

utterance: Jane, as of ninth of September twenty twenty-one your current account balance is four hundred dollars and ninety-nine cents.

utterance: Oh! OK. OK. Thank you.

utterance: Well, I've also processed your account statement.

utterance: You should get it by email.

utterance: Oh, thank you. Thank you so much. I really appreciate. Thank you.

utterance: Glad I could help.

utterance: Please, is there anything else I can assist you with today?

utterance: well. I would like to know which other channels I can reach you guys on.

utterance: Well, Jane as a valued customer of Intellibank you can gladly reach us by email, calls, Facebook, Twitter, Instagram and by live chat on our official website. You can also find this information in the mail I sent to you a while ago.

utterance: Oh! OK. Thank you. Thank you.

utterance: Well, Jane.

utterance: I'll also like to inform you that on these platforms, you could also do some self-service.

utterance: That is you could check your account balance. Review your credit card statement.

utterance: Make purchases and also get important information about your account.

utterance: Oh. Oh. OK. Thanks. That's that's nice.

utterance: Will that be all for now, Jane?

utterance: Yeah. Sure.

utterance: that will be all for now.

utterance: Thank you for calling Intellibank Customer Service. Do have a nice day.


utterance: All right.

utterance: Good afternoon. Thank you for calling bank. This is Ron Smith, operator two three four. How can I assist you today?

utterance: hi my name is Ashley. I'm just calling to find an ATM that's close to me.

utterance: No problem ma'am. I can be able to assist you with that. I just need to ask you a few questions so we can verify your account. may I please have your full first and last name?

utterance: First name is Ashley, last name is Johnson.

utterance: No problem ma'am and the date of birth?

utterance: my date of birth is April fifteenth nineteen ninety is the year.

utterance: No problem and final question there's just a security question on your account. What is the name of the block that you grew up on?

utterance: it's it should be Nelson but if it's not Nelson you can always. Can you use my email address? Which is A Johnson at Gmail dot com. Or my account number which is one one four fifteen.

utterance: no problem ma'am. the security question you answered gave me access to your account. now if you can give me one second I'll be able to find an ATM that's near you.

utterance: Mhm.

utterance: I'll be able to pull up multiple ATMs within a two mile radius. if you use your ATM at any of the Intelli branches they will not charge you a fee. But if you use your Intelli ATM at a local gas station there will be a two dollar and fifty cent surcharge. Just give me one second ma'am while I look up your ZIP code.

utterance: all good.

utterance: How is your day going today?

utterance: OK.

utterance: My day is going pretty good thank you for asking. And yourself?

utterance: Yeah it's fine. I just I just need to get out and get some money, pay some bills, that's all.

utterance: No problem. My system is showing that there are two branches within zero point five miles, and we also have three more just ATMs where you'll be able to use your ATM. Your first location is seven sixty West Pim Pim street and that's around about zero point five miles away from you. do you have an email address and I can send you those directions?

utterance: yes yes. The email address is A Johnson. The letter A Johnson my last name at Gmail dot com.

utterance: No problem. Also ma'am I just wanted to let you know if you have the Intelli bank app for next time it'll show you all the branch locations and ATMs that's near you. And also show you the times of those branches.

utterance: OK. I'll look that up next time. I'll use that. How do I gain access to the app?

utterance: Well you would go to the app store and just download the Intelli app. It takes just a few seconds. After which you would need your account number and or debit card number to sign in with your email. you create a password. And at which point you'll be able to have access to your balance ATM locations and things like that. If you would like I could try to set it up here with you, but I would need just a little bit more information.

utterance: OK we can do that some other time. I'm just I'm running a bit behind. I need to get my rent paid.

utterance: No problem ma'am would you like any help with anything else? Would you like for me to look into any other account for you ma'am?

utterance: no. No not not at this moment. thank you very much for helping me today. I appreciate it.

utterance: No problem ma'am. I thank you for calling Intellibank. this is operator two three four. if you have any questions or concerns please feel free to give us a call at at any time and I will be here to help you. This is your operator Harold Smith and I thank you for calling Intellibank and you have a blessed day ma'am.

utterance: Oh and you too. Thank you very much.


utterance: Hello and thank you for calling Intellibank. How can we help you today?

utterance: Yes, hello today. How's it going?

utterance: Pretty good, pretty good. How are you?

utterance: not too bad I need to open a account with your bank and get things rolling.

utterance: OK, yes sir, we'd be more than happy to help you with that. can I have your first and last name please?

utterance: Yes, it's Bart Herold with an E, H E R O L D.

utterance: OK, thank you for that. And your date of birth?

utterance: Mhm.

utterance: My date of birth is two twenty nineteen seventy.

utterance: OK, thank you for that, and your social security number?

utterance: Oh, my social? two oh one three three four eight one two.

utterance: OK, thank you for that, and I need you to pick a sec a security question. it's between your mother's last name or your favorite pet.

utterance: I'll do my favorite pet.

utterance: OK and what would be the Fee.

utterance: Fefus. F.

utterance: F. F E F U S.

utterance: Fefus, OK, thank you for that. That. And I'm setting that here for you now.

utterance: Fefus.

utterance: Fefus McGruff.

utterance: Fesa. Fefus McGruff, isn't that funny?

utterance: And you.

utterance: My kid named it that.

utterance: And you said you'd like to open an account with us. did you know that we also offered savings, and we have car loans, and we also do house refinancing.

utterance: Do you do the free checking?

utterance: Yes we do.

utterance: That's pretty much all I need right now.

utterance: OK, and I just wanted to let wanted to let you know that our interest rate right now is at three point eight. So. Mhm. So you.

utterance: Off the loans?

utterance: Like

utterance: Small business or car loans or something?

utterance: Yes.

utterance: Yes, sir.

utterance: you know, I I might take it, you never know.

utterance: So if.

utterance: If you're ever interested in doing that, that is our interest rates as of right now and it's a it's a pretty good deal.

utterance: That's wonderful. Thank you.

utterance: But if you hold on one second, I'll get all this filled out for you and I'll get this account opened up

utterance: All right.

utterance: And and what balance would you like what would be your balance you'd like to start this account with?

utterance: Oh.

utterance: Oh, it'll be my next paycheck and it it usually runs like right around fifteen hundred and some so.

utterance: But, today your your depositing how much today?

utterance: Today, I'll just I'll just I'll just deposit the cash I have I have six hundred and forty-five dollars.

utterance: OK, yes sir. OK, let me get all this input here. OK, thank you very much then. I just opened up the account and we'll be we'll transfer the money in there for you Is there anything else I can help you today with?

utterance: well I I did move so I have to give you my new I have to give you my my address period. it's twenty-six thirty-four.

utterance: Mhm.

utterance: Skyline Road.

utterance: OK.

utterance: Charleston, West Virginia.

utterance: OK, thank you very much for that and

utterance: Now now another thing I was wondering like I I saw your signs on some of the ATMs but I was wondering like what what ATMs have different services I I saw two of them just within three miles of the house. The one do they have the ITM? what do they call it? Inter Interactive, the interactive teller? Where if I push a button I could talk to somebody.

utterance: Yes sir, that's a great question.

utterance: Both of them?

utterance: They both have it?

utterance: Then act. Actually only one has it right now.

utterance: That's.

utterance: That's the one I need.

utterance: OK, yes sir if you

utterance: Right over by Witcha Creek?

utterance: Yes that's it's gonna be right there at the at the town at the town center area it's a twenty-four hour access and it does have the I the ITM that you're ask asking about, with the interactive.

utterance: Mhm.

utterance: And it's outside.

utterance: Mhm.

utterance: By the bank itself, not in like a Walmart or anything?

utterance: Yes.

utterance: And also the checkless deposit is is also available, you can do that too. And then three miles from that on the other, going the other direction there's also another ATM located at a grocery store there on Plane's Lane.

utterance: That's

utterance: What's their hours?

utterance: they are open twenty-four hours for the ATM use in the lobby, but the store itself closes at nine o'clock.

utterance: You say it's in the lobby, right inside? Cause sometimes people put their ATMs outside that way you can get to them.

utterance: Yes, sir.

utterance: If they close or something.

utterance: Yes, sir.

utterance: Like they close at ten but they had their ATM outside if you need to get money.

utterance: Yes, it's very easy to access and it is a twenty-four hour access for you, and for your convenience. And did you know about our online our our online account accounting information that you can check your balance and anything online

utterance: Mm.

utterance: I will need some.

utterance: I will need some information on that in the near future. Oh, I need to come and open an you know, probably talk to your IT guy about getting registered for the online banking.

utterance: OK. Yes, sir.

utterance: Saw something

utterance: About that that I had to call an IT guy and get a certain number verification So, if that hadn't changed, I'll that'd be great. Now, do you have does that ATM have the cash deposits where I can deposit cash anytime I want?

utterance: Yes, yes it sure does. You'll have that option also, yes.

utterance: Both of them?

utterance: OK.

utterance: You can deposit cash anytime that you need to and you can also do the checkless online, where you don't have to be present to make your deposit.

utterance: Well that's cool.

utterance: You have your numbers and then you can just input them online, and it will automatically put your check into your account.

utterance: Oh, yeah you know Farmer's Almanac said it's gonna be a really bad winter this year.

utterance: That's what I understand, sir, and that's a. That's a terrible thing. It'll be hard to get to work.

utterance: I've got four wheel drive, but

utterance: They they didn't patch the roads from last winter so I feel bad for people next next spring time, when spring rolls around, they're gonna be breaking ball joints and springs and getting front end alignments.

utterance: Yes, sir.

utterance: We paid good tax dollars for this, they need to do it.

utterance: Is there anything else I can help you with today?

utterance: I'm. I'm

utterance: Sorry about that, I keep rambling. No, I appreciate it. Thanks for all the information and

utterance: I'll be in touch.

utterance: OK, well thank you for calling Intellibank and you have a nice day.

utterance: You too. Thank you.

utterance: Thank you, buh bye.


utterance: Hello. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim. I'm calling about a a stolen card or a lost card. I'm not sure.

utterance: OK you're not sure if your card was stolen or if you lost it?

utterance: Right. I I'm not sure if it was stolen or lost. I guess I need to not only cancel that card and get a new one sent, but also probably check my account. are you able to re-issue the card over the phone and if so how long about does that take?

utterance: yes. I'll have to get some information from you to in order to help you with this request, but we are able to re-issue you a a card in this call and generally it takes between five to seven business days for you to receive that.

utterance: OK.

utterance: OK so I wanna go ahead and get some information from you so we can get this taken care of for you today.

utterance: Sure.

utterance: I know you said your first name is Kim. Can you tell me what your last name is and spell it also?

utterance: Sure it's Kim Johns. J O H N S.

utterance: OK thank you so much Ms. Johns and can you please tell me what your date of birth is?

utterance: that's four twenty-four seventy-seven.

utterance: All right thank you and also do you have. I know that the card is not with you in your possession. do you happen to know the card number by heart?

utterance: I don't have the card number, but I do have my account number with you all. bear with me for one moment. Let me go grab that.

utterance: OK. Take your time.

utterance: OK. OK I'm back. I have the card number here.

utterance: All right go ahead.

utterance: I'm sorry. Excuse me. The account number, not the card number.

utterance: That's OK. I know what you meant.

utterance: The account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you so much and also what is your mother's maiden name?

utterance: maiden name is Davies.

utterance: OK thank you so much and and what date did you lose this card on?

utterance: I noticed it lost a couple of days ago. So I guess I would say that was the twentieth. I I hadn't gone to use it since then. So I don't know if it if it was or excuse me prior to then. So I don't know if it was prior to then, but I know I went to look the other day. So I would say as of the twentieth.

utterance: OK. Thank you so much for providing that information and do you know what the most recent transaction was?

utterance: The probably the last transaction I I had would have been McDonald's. I'm trying to think what all I did on that day. I had run to a few stores and gone to the grocery store. but I. I'm pretty sure the last thing I did was went to McDonald's. So if there's if there's anything on my account after that then maybe. It may have actually been stolen because I don't. I don't think I charged anything after that.

utterance: OK. All right and then the last thing I will need is the mailing address that we have on file for you.

utterance: sure. My address is forty-nine Holland Drive. That's H O L L A N D and that's Philly, Philadelphia Pennsylvania and the ZIP is one nine zero one nine.

utterance: OK so we have a different address on file do you

utterance: Mm.

utterance: OK I did just move within this past year. So I I thought I had gotten some things in the mail from you all but let me let's try my previous address. I was previously at one oh two Willow Brook Lane. That's W I L L O W B R O O K. Willow Brook Lane in Dover, Pennsylvania and that ZIP is one nine one seven three.

utterance: OK so we don't have that address either. In order to fulfill your request I would need the the address that we actually have on file for you. Is there any other ones that you can think of?

utterance: do you all have an address on file for New Jersey?

utterance: No and I'm sorry. It can only There's only so many times that I can give you the option to give me the the correct address. I'm very sorry. I won't be able to help you with this today until we can get that that address updated and taken care of. I I know this is a inconvenience and I and I apologize but I I wouldn't be able to continue the call until we can get that taken until that's updated.

utterance: Would I.

utterance: Would I be able to go on go on the website and and update my address?

utterance: Yes, yes. You certainly can. Yes you can go on the website and and you do have our website right? Intellibank dot com. OK wonderful. I do apologize Ms. Johns. I wish I could help you further today. is there anything else that I could help you with?

utterance: Yes.

utterance: no that's OK. I will go on there and and update my address and then I guess give you all a call back so I can go ahead and get the new card.

utterance: OK. All right. Thank you so much. Again, I apologize. It's just you know company rules. So I hope you have a wonderful rest of your day and are able to get this taken care of. we will go ahead and cancel that card so no transactions can no further transactions can be made on your card so you can get this taken care of and get that sent out. Till you get a new one sent out.

utterance: OK. Thank you so much. I appreciate it.

utterance: You're very welcome. Hope you have a wonderful day.

utterance: Thanks. You too, hon.

utterance: Bye bye.


utterance: Hello and thank you for calling Intellibank. How may we help you today?

utterance: Yes, ma'am. I just moved and I need to find out some information on where your branches are in my area now. so I can you know get down and I need to do some things with you guys. My name is Rodney Hatfield.

utterance: Yes, sir. OK. And now there there's gonna be a few pieces of information that I'm gonna have to collect from you to access any account information that you have here. Are you wanting to check on your checking or savings or both?

utterance: It it'll be both. I have I have checking and a savings account. Yes.

utterance: OK. Yes, sir. OK. What I'm gonna need from you is, I need your full name and I need your address, please. For verification.

utterance: Rodney G. Hatfield.

utterance: Yes, sir.

utterance: H A T F I E L D.

utterance: OK. Thank you very much. And can I also have Yes, your date of birth, please.

utterance: On my date of birth?

utterance: It's nine eleven two thousand.

utterance: Thank you for that. And and could you please answer the security question of that you have listed on your favorite pet?

utterance: My favorite pet was Happy.

utterance: Happy. OK. Thank you very much. And could you also please verify your credit card information and give me the and give me the PIN number for your account?

utterance: Yes, Hold on, this is the old one here. is it five five eight one seven one nine one three three three three three one one two three eight?

utterance: No, sir. I'm, I'm sorry you, you're incorrect on that. But, I can't. I can't verify that for you.

utterance: Hold on, hold on, hold on.

utterance: Five five eight one seven one eight one three three three one one two three eight.

utterance: Yes, sir. Thank you very much. And could you please verify the the PIN number on your account?

utterance: Sorry about that.

utterance: Yes, it's eight three three five.

utterance: Thank you very much. OK. And what else can I help you with, did you say anything?

utterance: I'd like to also get my check my balance. And and where's where's the. Where's your location at work, you know, cuz I I moved to Dixie and I was in Saint Albans so now I'm in Dixie and I just need to know where you where your location is.

utterance: OK. You're good. The closest location to you is going to be in in the Walmart in Shillian Bridge. And that is two five six eight seven nineteen hundred is the number. and is is there anything I can.

utterance: OK.

utterance: where's that near? Where's that Walmart near?

utterance: It, sir, it's right off the bridge on Sixty-four. You make a left from the bridge and you go right into the. You go right to the. Through a high school parking lot. It's Sherman High School.

utterance: That over by Payne Nursing Home?

utterance: Yes. It is. Right there by.

utterance: OK, my uncle.

utterance: My Uncle's over there. I can go see him too when I get a chance there.

utterance: Yes, sir. Yes, sir. That's exactly where it is. and I do have your account pulled up here with your checking account balance and your savings. Would you like to hear those?

utterance: Yes, ma'am. Please.

utterance: in your checking you're carrying eleven thousand five hundred dollars and fifty-two cent balance. And in your savings you are carrying a twenty-one thousand six hundred and fifty-two dollar and ten cent balance in that account.

utterance: Oh gosh, I I need to get some of that trans. Can I can I transfer about seven thousand of that from my checking into my savings ?

utterance: Yes, sir. You sure can and I will be happy to take care of that for you. And do you know anything about our online banking?

utterance: I do have your online banking, but since I moved I don't have my internet set up yet at the house. So soon as I do I'll be able to access that again. And it shouldn't be a problem. Now now at your at your ATMs, do you have the the where you can put cash in. Can you deposit cash through the machine like some some of them used to do when I lived in Saint Saint Albans?

utterance: Yes, sir. Yes, sir. I actually Actually we have an interactive ATM now that is at the branch location that you were just asking about at the Walmart. And you can actually speak to a live agent if you need And she will guide you through a transaction and you don't even have to have your debit card with you.

utterance: Wonderful.

utterance: Nice.

utterance: Just your ID?

utterance: You can.

utterance: Just your ID. Just use your ID and she can help you recover any funds that you need to withdraw, and you don't even have to have your card with you.

utterance: OK, OK.

utterance: Hey. That's really great. So just bring my ID say if it's after hours and, you know, sometimes I don't get off till. I don't get off work till till seven o'clock sometimes and you guys are already gone from the main office.

utterance: Yes, sir. Yes, sir. You totally do that. And let me also inform you about our online banking and some of our mobile banking aspects, too. Our online banking if you go on Intellibank at dot com it It it puts your information you are able to access your account twenty-four hours a day and no need to even call in to us if you don't if you don't need to. that way it's more convenient for you. and also, we have a mobile banking app that you can deposit money without even having to go to a physical location. It's called our checkless deposits. Take a picture of your of your check and you can make your deposits online.

utterance: Oh OK. Great great great.

utterance: Yeah, thanks. I need to get it on my phone, because I have it at home on my regular desktop. So yeah, I need to download the app. Is it pretty easy to download and

utterance: Yes, sir. Yes, sir.

utterance: They have it for iOS and mobile. Is there anything else I can help you with today?

utterance: could you send a receipt of that transfer from my checking to my savings?

utterance: Yes, sir, I sure can. I will send it to your email. What is your email address again?

utterance: It's Rodney Hatfield at Yahoo dot com.

utterance: Yes, sir. I will get that out to you momentarily. And is there anything else that I can help with here at Intellibank?

utterance: I guess that's it. Thanks for putting up with me. It was a lot of stuff I had to ask, so I appreciate it.

utterance: Oh, sir, you're you're completely welcome. We're We're always here to help you.

utterance: You guys are great.

utterance: Thank you much.

utterance: Thank you. Bye bye.

utterance: All right. Bye bye.


utterance: Thank you for calling Intellibank. My name is Shelly. How can I help you today?

utterance: Yes, hi my name is Benny Starbuck. How you doing today?

utterance: I'm pretty good Mr. Starbuck. How are you?

utterance: OK.

utterance: And what was the reason for your call today?

utterance: I would like to open up a new checking account.

utterance: All right, Mr. Starbuck. So you would like to open a new checking account you said?

utterance: Yes.

utterance: All right, I'm gonna have to get a little information from you in order to set up this new account.

utterance: OK.

utterance: OK. First of all, could you verify your first and last name? You said, Benny Starbuck.

utterance: Yes.

utterance: OK, is that spelled B E N N Y.

utterance: Yes.

utterance: S T A R B U C K.

utterance: Correct.

utterance: All right, could I get your date of birth, please.

utterance: My date of birth is eleven nine nineteen seventy-four.

utterance: OK, that is November ninth nineteen seventy-four.

utterance: Yes.

utterance: OK, could you give me your social security number, please?

utterance: My social security number is nine one five six six seven zero three nine.

utterance: OK, that number is nine one five six six seven zero three nine.

utterance: Yes.

utterance: All right, Mr. Starbuck. could I also get your full home address?

utterance: Yes, my address is twenty-three fifty-two Maxwell Street and my phone number is area code six nine nine five four one two three eight nine.

utterance: OK, it's twenty-three fifty-two Maxwell Street.

utterance: Yes.

utterance: that's here in Manchester?

utterance: Yes.

utterance: OK, what is that ZIP?

utterance: zero six zero four zero.

utterance: OK, so twenty-three fifty-two Maxwell Street Manchester, Connecticut. Zero six zero four zero.

utterance: Connect.

utterance: Yes.

utterance: All right.

utterance: One moment while I put that information in.

utterance: OK.

utterance: OK, Mr. Starbuck. Which type of account did you say you wanted to open, checking or savings.

utterance: Want to open a new checking account.

utterance: OK, so new checking

utterance: OK, in order to establish this account, I'm gonna have to set up a security question for you. it can be, what is your mother's maiden name? What is your first pet? Which one would you like?

utterance: the name of my first pet.

utterance: OK, so what is the name of your first pet?

utterance: Richie.

utterance: R I C H I E.

utterance: I E.

utterance: Yes.

utterance: thank you, sir. All right. Let me just check this information and set this up in the system right quick.

utterance: OK.

utterance: All right, Mr. Starbuck. I have set up a new checking account for you. I have a new number right here if you want to write it down.

utterance: OK. I'm ready.

utterance: That new number is five one four six two nine five six seven.

utterance: Seven OK. You said five one four six two nine five six seven.

utterance: Yes sir.

utterance: OK perfect.

utterance: All right, I've already set up that account for you it should be active right away. the security information is already processed if you would like I can give you more information about online banking. You can set up that account online that way you can you know, access your account and set up anything, and check it whenever you're ready.

utterance: OK. yes, you got that information?

utterance: Yes, you would go to Intellibank dot com.

utterance: OK. OK.

utterance: Now on the first page, there's two tabs.

utterance: OK.

utterance: You go to online banking.

utterance: Online banking.

utterance: Yes.

utterance: OK.

utterance: It would ask for your account number and some personal information.

utterance: OK.

utterance: Once you set that up, once you authorize that information it'll ask to set up your account with a email address.

utterance: OK.

utterance: Once that's verified then you can just access that account and you'll be able to go to any account that you have with this bank already.

utterance: OK, I get it.

utterance: OK. is there anything I can do to you? Do for you today, sir?

utterance: Yes, I would like to close my savings and transfer the money to my new checking account?

utterance: Oh OK, so you want to close your savings account that's with this bank?

utterance: Yes.

utterance: OK. Just one moment.

utterance: OK.

utterance: and in order to access that I'm going to have to get some more information from you, sir. what's the last four digits of your social?

utterance: Last four digits of my social is seven zero four eight.

utterance: OK, and what's your driver's license number?

utterance: Driver's license number is six one nine five two four nine six three.

utterance: OK, that number is six one nine five two four nine six three.

utterance: Yes.

utterance: And you said you wanted to close your savings account.

utterance: I yes.

utterance: OK sir, and what is the reason for this closure?

utterance: just I just needed this one account.

utterance: OK, you just want that one account?

utterance: Yes.

utterance: All right. All right currently the account

utterance: OK, so what was that account number for your savings that you wanted to close?

utterance: that number is five one four eight one nine nine two nine zero.

utterance: OK, the account number is five one nine eight one nine nine two nine zero.

utterance: five one four eight nine one nine nine two nine zero.

utterance: Yes, sir.

utterance: Yeah.

utterance: OK. So you wanted to transfer the current funds in that savings account to the new checking that you just set up.

utterance: yes, how much do I have in that account?

utterance: OK, so your current balance is six hundred and ninety-five dollars and forty-three cents.

utterance: OK.

utterance: OK, so just give me a moment while I go ahead and close out this account.

utterance: OK.

utterance: And transfer your fund into that new checking.

utterance: OK.

utterance: Just one moment sir.

utterance: All right, so that new account has been processed and set up. Your old account will be closed. it should take effect within the next twenty-four hours.

utterance: OK.

utterance: I will. It has transferred six ninety-five dollars point forty-three from your savings account your old savings account to your new checking account that is an immediate transfer it should show in your account already probably within the next thirty minutes or so.

utterance: OK, sounds good.

utterance: All right. will that be all for you today, sir?

utterance: yes, that's about it.

utterance: Well, thank you very much Mr. Starkbuck. Again thank you for your time and patience and my name is Shelly enjoy the rest of your day.

utterance: Thank you.


utterance: Good afternoon. Thank you for calling Intellibank. This is Rose. How can I help you today?

utterance: Hi Rose. My name is Kim. how are you doing today?

utterance: I'm doing great. Thank you so much for asking. How are you?

utterance: Oh, I'm doing great. Just enjoying some dinner, happy to be off work. Hopefully you'll be able to get off work here soon .

utterance: That would be great. I'm definitely ready to end my day as well.

utterance: I imagine. well Rose, I need some help. I am looking at my statement, I just received it in the mail and I see a charge on here that I don't recognize. the date of the charge Oh, I'm sorry. You probably need some information to pull up my account first. I'll let you go through all all of that.

utterance: Yes, ma'am. It's no worries. I, yes. I. I do have to ask you a few questions so that I can access your account and then see what's going on here. let's see. So what is your first and last name?

utterance: Sure.

utterance: it's Kim Johns. J O H N S.

utterance: Thank you Ms. Johns. And your date of birth?

utterance: my date of birth is April twenty-fourth nineteen seventy-seven.

utterance: Thank you. And I have to ask you your security question. What is your mother's maiden name?

utterance: Sure. That's Murphy.

utterance: OK. Thank you so much and also let's see here. Bear with me just a moment. OK and the account number to the the account you need me to check for you today.

utterance: Oh, sure. one second here. OK. it's my checking account and the number is one one two one zero zero zero five nine five.

utterance: Thank you so much Ms. Johns. And can you please provide me with the dollar amount in question?

utterance: yes. It's fifty-seven dollars and twenty cents.

utterance: Fifty-seven twenty. and the date that this this took place?

utterance: Yes.

utterance: on the statement it has September thirteenth.

utterance: OK, thank you. And the reason that you're disputing this is because you don't recognize that transaction, correct?

utterance: Right. I don't recognize the the the name of the company nor the amount charged. so and I attempted to contact the company that's listed but I couldn't find anything online. I couldn't find a phone number so I just thought I would call you all and dispute it with you guys.

utterance: Certainly and that's what you should do. I mean, yes. We do suggest that you try to reach out to the business to see what's going on initially but sometimes when it's fraud, you know, there's no way to get a hold of them. So you did the right thing. I just have to ask you a few more questions before I can get this over to the dispute department.

utterance: Right.

utterance: Sure.

utterance: does anyone else have access to your account that possibly could have made this transaction?

utterance: no. No one else has access to my account.

utterance: OK. And I know you said you don't recognize the transaction and you did try to contact them. let's see. And do you have any regular membership or subscription fees attached to this account?

utterance: yeah. I do have a a charge from the gym every month from Planet Fitness. but it's for you know like twenty dollars or nineteen ninety-nine or whatever it comes out to be. and that's always at the first of the month so I know this isn't that.

utterance: OK. All right, Ms. Johns. I I do have all of the necessary information that I need from you. I'm gonna place you on a brief hold while I submit this to our dispute department and I'll be back with the details in just a few moments. OK?

utterance: OK, great. Thank you so much.

utterance: You're very welcome.

utterance: OK, Ms. Johns. I apologize for that brief hold. I have some information here for you, OK?

utterance: Sure.

utterance: So this transaction this, excuse me. The transaction is being investigated. We have initiated that already. And the dispute department will need to have updated information so that they can reach out to you in case they have any further questions or need any other information while they investigate. Can you please tell me your updated phone number and email address?

utterance: Sure. they should be what's on file. My phone number is seven one seven nine nine three zero seven eight five. and my email address is K Johns seven seven seven at Gmail dot com.

utterance: Awesome. Thank you so much. This investigation takes anywhere from three to five business days. and if it will take any longer, they'll certainly reach out and let you know that. they will be contacting you through email and also by phone once the investigation is complete. And up until then unfortunately we will have to close the account or put a hold on it, not close it. But put a hold on the account until the investigation has been you know, completed.

utterance: Oh, OK. You had me worried there. I was like Oh, no!

utterance: I'm so sorry. No.

utterance: No. I apologize. I said the wrong thing.

utterance: No worries.

utterance: Yes. We'll just put a hold on it and then that hold will be brief, just until you know the investigation is complete and then that will be lifted. And that's really just to protect you against any other fraudulent charges taking place, OK?

utterance: Right.

utterance: Of course. Yeah.

utterance: All right and is there anything else that I can do for you today?

utterance: yes. I actually do want to open a open up a savings account with you today.

utterance: Oh sure. Well I can help you with that. No worries. bear with me just a second while I get over to the correct screen.

utterance: All right. so I've got your first and last name and your date of birth. Oh, wait a minute. I'm not sure that we will be able to open this account because your checking account is on hold.

utterance: Oh right cuz I need to have a minimum. I I think I was reading that there's like a a minimum one hundred dollar you know one hundred dollars that you have to have as the minimum balance in the savings and I would need to transfer money from my checking to my savings in order to do it.

utterance: Yes ma'am and I apologize but the the wonderful thing is is that you know the investigation department was very quick. So I'm thinking you know in three days time we'll probably now what's going on. and be able to get back to you so that we can you can call us back in and we can open your savings account for you.

utterance: OK.

utterance: OK. Perfect.

utterance: When you.

utterance: You know, make that transaction to be able to open it. OK?

utterance: Yep. That's no worries. That's exactly what I'll do once I hear back from them.

utterance: OK. All right, Ms. Johns. Was there anything else that I can assist you with aside from that?

utterance: Nope. That's everything. Thank you so much.

utterance: You are very welcome, Ms. Johns. And as a part of the Intellibank, we'd like to thank you for your loyalty and your business and I hope that you have a wonderful rest of your weekend.

utterance: Thanks, you too hun.

utterance: Thank you. Bye bye.

utterance: Bye bye.


utterance: Hi, thanks for calling Intellibank who this is Susan. How may I help you?

utterance: Hi, Susan. Hey I need to make a transfer to a a trade show that I'm sponsoring.

utterance: OK and who am I speaking with today?

utterance: I am Justin Cramer.

utterance: Justin. You.

utterance: It's with a

utterance: With a C. Cramer.

utterance: OK and Justin what you will you be making an internal transfer to one of your account or to another person's account?

utterance: No this is to I've got a I've got it's it's I don't know what their account is but they gave me the they gave me the the I don't know what kind of account it is, but they gave me the number and so that's what I gotta that's where it's gotta go.

utterance: OK and they're both Intellibank accounts?

utterance: I'm pretty sure they are they they I can I can double check that can you check it?

utterance: Yes, I can check that for you.

utterance: OK.

utterance: All right. So.

utterance: OK.

utterance: And I have to ask you a couple more questions. What is. Justin, what is your birth date?

utterance: December thirteenth nineteen sixty-two.

utterance: OK and I have here a security question asking you what is the name of your first elementary school that you attended?

utterance: Oh gee I I think it was Di I'm sorry I don't remember. is that. Is that one that you've asked me before?

utterance: I have

utterance: Yes, I have another security question maybe you can answer that? And what is the name of your first pet?

utterance: OK Yeah.

utterance: Oh that was Boscoe.

utterance: OK, yup that's what we have here All Right now I need some information from you. I want to know the number of the account that you're going to be sending the money to and the number of the account that the money is going to be coming from.

utterance: OK. It's the the the number the I don't know if you need the company it's Clydesdale. But it's four three eight six one one four two.

utterance: And that's the account that the money is going to go to?

utterance: That's right.

utterance: OK, and what is the account that you wanted to send.

utterance: OK it's it's in my name and it's three five zero two six one nine nine.

utterance: OK give me just a minute and I'll open both of those accounts up.

utterance: Yeah let me know if that if that account is in this bank. I think he said it was, if it wasn't we'll have to make adjusts but it probably is.

utterance: Yes, this is an an Intellibank account and that we can send it to, and from your account. And how much money would you like to send?

utterance: Five thousand dollars.

utterance: There's not five thousand in this account.

utterance: In my account there isn't?

utterance: Right in the account that's six one nine nine, in your account under Justin Cramer. There's only four thousands eight hundred dollars in here.

utterance: That's embarrassing I've got another account I didn't wanna it's that's more personal we'll go we'll go with the I'll give you another account that is mine, and we'll have to go from that and I'll here tell me when you're ready.

utterance: OK I'll take that number.

utterance: Six zero two eight two eight nine nine.

utterance: Two eight nine nine. OK. Give me just a minute there.

utterance: OK Justin yes, there's enough in there to send. I can send I'm going to now send five thousand dollars from your two eight nine nine account to the other account that's one one four two.

utterance: Yup. Great. That's just what I need.

utterance: And, and

utterance: Give me just a couple minutes and I'll take care of that right now.

utterance: I appreciate you doing that.

utterance: And you said you were Susan?

utterance: Yes.

utterance: Oh, thank you Susan.

utterance: You're welcome.

utterance: While we're waiting here did you. Have you had change of address I have here Bullridge Court. Are you still at that address?

utterance: No, yeah.

utterance: We're still there.

utterance: OK, great.

utterance: Appreciate you taking care of this right away.

utterance: Not a problem.

utterance: OK it looks like the transfer of five thousands dollars is processing now, and you should be receiving an email within a couple of hours that it was that it's complete. And it'll so you can track that and what is your current email address to make sure that we get it to the right one?

utterance: OK it's Justin Cramer Cramer is C R A M E R at Gmail dot com.

utterance: Yes, that we have that one already so we'll send it use that same email address. And we'll send that now and is there anything else I can help you with today?

utterance: No, you've been.

utterance: You've been exceptionally helpful. I appreciate your help.

utterance: OK. So if you have any other questions any problems just give us a call, we appreciate your service. Your. We appreciate your customer being a customer.

utterance: OK, thanks very much.

utterance: Yup. Bye bye.

utterance: Bye bye.