utterance: Thank you for calling Intellibank customer service. This is Steven, how can I help you?

utterance: yes I need to to get some money in my checking account.

utterance: All right. I can certainly help for help you with that. can I get your first and last name, please?

utterance: Dan Thomas.

utterance: Thank you. And your date of birth.

utterance: Five twelve nineteen sixty.

utterance: Thank you. And to verify the account we're looking at, can you give me the account number, please?

utterance: OK. The Intel account number is Two six seven seven three zero seven nine five six eight two.

utterance: All right and is that the Intellibank account number? I believe is what you meant?

utterance: yes Intellibank.

utterance: All right. Thank you. I've got that account pulled up. now this I see is your checking account. Is that correct?

utterance: yes. I need to transfer some money between my savings to my checking.

utterance: All right. I can certainly do that. And do you have the account number for the the savings account that we'll be depositing it into?

utterance: two zero nine zero two one eight four two zero.

utterance: Thank you, and can I get you to confirm your checking account number one more time for me?

utterance: Seven three zero six nine five six eight two nine.

utterance: Thank you, sir. And how much are you wanting to transfer into that account today?

utterance: let's do three hundred dollars.

utterance: All right. Three hundred dollars and zero cents, will be transferred from your savings into your checking. Is that correct?

utterance: That is correct.

utterance: All right. Let me go ahead and get that set up.

utterance: How's the weather been doing up there?

utterance: the weather's been pretty good. Been little dry lately, but I think we're do for a little bit of rain coming up.

utterance: Yeah. It's been sunny here. Pretty warm.

utterance: Oh that's good. That's what I like. That's the kinda kinda weather I live for. All right, Mr. Thomas is there? I've got that transfer being processed and you should see that money reflecting on your account balance by the end of business today. Is there anything else I can help you with?

utterance: is there a fee associated with this?

utterance: No, sir. There's not a fee since you have both accounts with us here at Intellibank. it just takes a little time to process.

utterance: OK. that sounds great.

utterance: All right, sir. Well if there's nothing else I can help you with I will let you get on with the rest of your day. And if you'll hang on the line after we disconnect, there will be a brief survey for you to let us know how we did today. And how we can better service you in the future.

utterance: OK. I appreciate your time.

utterance: Not a problem. You have a wonderful rest of your day, sir.

utterance: OK. You too. Thank you.


speaker_role: Agent

utterance: Thank you for calling Intellibank, my name is Beth, how may I help you?

speaker_role: Customer

utterance: Hi my name's Jackson. my mom's always running out of money.

utterance: OK Jackson. Were you thinking of sending your mom some money?

utterance: Yeah.

utterance: And do you have an account with Intellibank?

utterance: Yeah I have a checking account.

utterance: does your mother have a savings or checking account with a financial institution?

utterance: Yeah she has a checking account.

utterance: OK. Well Jackson, Intellibank offers domestic and international wire transfer services

utterance: Would you like to transfer money from your Intellibank checking account into your mother's checking account?

utterance: Yeah I would.

utterance: Alright.

utterance: I can get you squared away today. To start let's retrieve your account. What's your full name, address, and date of birth.

utterance: My name is Jackson McDaniels, and my address is seven three eight Hampshire Lane.

utterance: And my date of birth is September twenty-first nineteen ninety-nine.

utterance: What was the name of your first pet?

utterance: Wink.

utterance: Thank you. Now Jackson, please verify the checking account number for me.

utterance: Sure. It's zero zero one six three nine two two one seven.

utterance: Zero zero one six three nine two two one seven. Alright, is this the account we'll be withdrawing funds from today?

utterance: Yeah that's right.

utterance: Alright thank you Jackson.

utterance: I see you have a balance of one thousand one hundred and thirty-eight dollars and ninety-two cents in this account.

utterance: Yeah that sounds right.

utterance: and is this going to be a domestic or international transfer?

utterance: my mom is in Mexico, so international.

utterance: Yup, international.

utterance: Alright.

utterance: Alright Jackson, please provide me with the routing number for the account that you'd like me to forward your funds to. So your mom's routing number.

utterance: sure. Could you give me a second? I had her info written down.

utterance: Oh no problem, take your time Jackson.

utterance: which one is the routing number?

utterance: the routing number, it should be nine numbers across the bottom of the checks. it's on the bottom left hand side of the checks. Nine numbers.

utterance: Nine numbers on the bottom left. Oh OK I see it. OK. The routing number is nine eight two five four three six four four.

utterance: Nine eight two five four three six four four.

utterance: Yup.

utterance: Thank you. And what is the account number?

utterance: Seven four five six two eight nine nine one zero.

utterance: Yeah.

utterance: OK thank you. And how much did you want to transfer to her?

utterance: I want to send her three hundred.

utterance: OK. To confirm Jackson McDaniels is authorizing an international wire transfer in the amount of three hundred dollars from his Intellibank checking account number zero zero one six three nine two two one seven. and we are sending these funds to routing number nine eight two five four three six four four and the account number is seven four five six two eight nine nine one zero. Does all of this information sound correct Jackson?

utterance: Yeah that's right.

utterance: OK I will go ahead and process this request it usually takes up to thirty minutes to finally process. You'll receive an email confirmation of this transfer when the funds have posted to the forwarding account. Is the email on file still correct? J McDaniels at hotmail dot com?

utterance: Yeah that's right.

utterance: great. One moment while that processes.

utterance: Sure.

utterance: No hurry.

utterance: Alright

utterance: In a minute I'll have that transaction ID number for you.

utterance: OK. So, how's your day going?

utterance: it's going. How about you?

utterance: It's all right.

utterance: Good.

utterance: Jackson I've got that confirmation number for you. Are you ready to write it down?

utterance: Yes I'm ready.

utterance: OK the number is nine nine nine one two six five.

utterance: Nine nine nine one two six five. Got it.

utterance: and your new balance is eight hundred and thirty-eight dollars and ninety-two cents. Are you interested in receiving information regarding additional services and pending promotions here at Intellibank?

utterance: not particularly. but can I do wire transfers like this online?

utterance: yeah you could do wire transfers at our website WWW dot Intellibank dot com. You could set it up as a one time transfer or set it up to recur at whichever interval you'd like.

utterance: my system shows that you've never created first time credentials. Let me give you that information. One moment.

utterance: all right the first time that you try to use our system, Intellibank's online banking you'll have to click on first time users enroll here. Then you can read and accept the online banking disclosures and enter your account number, your social, your date of birth, and create a password. Does this all sound like it makes sense to you?

utterance: Yeah.

utterance: And do you have any questions or concerns?

utterance: No.

utterance: and is there anything else I can help you with today Jackson?

utterance: No that should about do it.

utterance: Alright, well thank you for calling Intellibank and have a great day.

utterance: You too, bye.

utterance: Thank you, bye.


utterance: Good afternoon, thank you for calling Intellibank. This is Sherry speaking. How may I help you?

utterance: Yeah, I need to open a new account. A checking account. I need checks for it, too. Can you do that?

utterance: Yeah, I can help you with that. did you want to open a savings account, as well?

utterance: No, just a checking checking account.

utterance: My other bank has been horrible.

utterance: They don't even have an app.

utterance: Do you guys have an app?

utterance: Why yes, sir we sure do. I'm glad you decided to do your banking with us. let me go ahead and grab your name and we'll get that started.

utterance: Then I'll tell you a little bit about what our checking account offers.

utterance: Sure, my name is Jacob Lamp. L A M P.

utterance: Hello, Mr. Lamp.

utterance: so our checking account offers a free debit card that you can use fee free at over six hundred in network ATMs we offer five hundred free checks.

utterance: Anything after that is a charge of ten dollars per booklet order. we have free digital and mobile banking.

utterance: And we also offer a free savings account if you would like to open one up in the future.

utterance: does that all sound good for you, Mr. Lamp?

utterance: Yeah, I'm pretty sure.

utterance: Great. Let me go ahead and get some info from you and we'll go ahead and get this all started. so, Mr. Lamp, can I have your birthday and social security number.

utterance: Yeah, the birth date is going to be three thirteen two thousand and one.

utterance: The social security number will be two nine six four two eight eight two zero.

utterance: OK. Let me just make sure I have that right. your social security number was two nine six four two eight eight two zero?

utterance: Correct.

utterance: And may I have your address?

utterance: That is going to be nine oh two Garden C T, Cincinnati, Ohio. Five four three ninety-two.

utterance: Great. And a phone number to reach you at?

utterance: nine one four eight five three zero zero one six.

utterance: OK. Thanks. now I'm going to have to have you give me an answer to a security question. out of the three options, would you like to use your mother's maiden name, high school that you attended, or your first pet's name?

utterance: Let's go ahead and do the first pet.

utterance: And his pet his name is Spot.

utterance: OK. I went ahead and put that in for you. you are now all set up.

utterance: If you have a pen, I can go ahead and give you your account number .

utterance: So you can set up your mobile banking when we get off of the phone.

utterance: Great, let me go grab one real quick.

utterance: OK.

utterance: OK. Sorry, I'm back. What's the number?

utterance: OK. No problem. it is zero zero one three five nine zero eight five six.

utterance: also, while I'm at it, can I grab your email address?

utterance: I can go ahead and send your account number to that.

utterance: Also, I can send along with that, our welcome package explaining everything a little bit more in detail for you.

utterance: Sure, it's Jacob M Lamp at Hotmail dot com.

utterance: OK. I have Jacob M Lamp at Hotmail dot com. Now is that M a capital M or is it a small M?

utterance: That is going to be capital.

utterance: OK.

utterance: Great.

utterance: And we have that correct.

utterance: Yep.

utterance: Three others will also be J Lamp at Gmail. J M L oh oh oh L at Comcast dot com, and Jacob L at A T and T dot com.

utterance: Oh. OK. Well, thank you, Mr. Lamp. but if it's OK, I'll just go ahead and use the first one that you gave to me.

utterance: And, if you want, you can add the other emails after you log in to the mobile app or you can do it online at our website.

utterance: OK, sure, sorry. I wasn't sure if you needed them all or just the one.

utterance: That's perfectly fine, Mr. Lamp. I appreciate you being thorough.

utterance: OK, well, we're all set.

utterance: you're signed up. Welcome to Intellibank. is there anything else I can do for you while we're on the phone?

utterance: Nope. That's gonna be it today.

utterance: All right. Well go ahead and check your email for your welcome package, and keep an eye out on the mail for your debit card.

utterance: It should be arriving within the next seven days.

utterance: And again, welcome and thank you for banking with Intellibank. You have a great day.

utterance: Thank you, you have a great too.

utterance: Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. My name's Assia, how can I help you?

utterance: Finally, I was on hold for so long. I bet you're very busy.

utterance: Yes, with these changes the bank is going through, we have had many calls.

utterance: I can imagine. Are you working from home?

utterance: Actually, yes, we have been working from home for quite a while now.

utterance: Must be nice.

utterance: It's. It's not bad.

utterance: Well that's good. My wife is trying to buy a TV but her account does not have enough funds and I'm trying to figure out how to help her.

utterance: Well, if she has an account with our bank, we can transfer money to her account from your checking account if that would be something that that could facilitate her the fund transfer will enable her to have the funds that she needs to purchase that TV.

utterance: She does and so does my son, maybe we can also transfer some money to him. Can this be done if I set up an online banking or does it have to be done only through you guys?

utterance: well actually yes, it can be done through your online banking access if it's enabled. I'd be more than happy to assist you with that.

utterance: Oh, wow. Well that's good to know. I want to transfer a thousand dollar to each account. And if we can place on hold on my daughter's account, she lost her debit card last night partying. I don~. She can't remember what she did with it. It's kind of embarrassing but that happens to her quite often.

utterance: Oh. Well I'm sorry to hear that and actually yes, we can do this through your online banking or I can assist you at this moment. can you provide me your account number please.

utterance: Yeah, the account number's oh two three one two three four one.

utterance: Can I confirm that number is oh two three one two three four one. Is that correct?

utterance: Yes.

utterance: OK. I show. You also have access to all three accounts. Can you confirm what account is your wife's?

utterance: Yeah, that is zero two three one two three four four.

utterance: OK, just to confirm, you said that this the one in end at that ends in two three four four, right?

utterance: Yeah.

utterance: OK, and what is your son's account?

utterance: That's two three four five.

utterance: OK. wonderful. I'll go ahead and I'll take two three four five and you said you wanted to transfer a thousand dollars to both accounts, right? Three four two three four four. And two three four five. I'll go ahead and do that transaction. Just give me a minute while I make sure that we transfer that money.

utterance: Thank you. I know my son's going to be very happy because he's not expecting that transfer, but might as well do it. It's going to be his birthday in a couple of days so it it'll it'll come as a good surprise for him. oh, my wife doesn't spend all thousand dollars on that TV. I mean pretty sure she could find one that has a less cost of value but knowing her she's going to go with the highest one which is good. I mean we're going to be using it for our TV room. So shouldn't be complaining.

utterance: Well, it's it's it's nice to know that she'll be making that purchase and that you'll be getting benefit of of of it as well, right? do wish your son a happy birthday. I wanted to confirm what is the account number that you want to place on hold.

utterance: That is zero two three one two three four six.

utterance: OK, let me go in and verify that zero two three one two three four six. Is that correct?

utterance: Yeah, that's that's my daughter's account. Now I I can reactivate it, right? Do do I have to call to reactivate it or can this also be done on the app? I mean if it's able. If I'm able to do it over the app, I'll just go ahead and once. If she finds it. Be able to reactivate that same one for her, if not I'll call in and order another one.

utterance: Well, you you are correct. we are able to reactivate it over the phone. If she does find it, don't hesitate to do it, either calling me or reactivating it through the application. there should be no problem doing that. Now if for whatever reason you don't find it in the next couple of days I'm more than happy to order a new credit or debit card for you sorry. That we. You would have the replacement card arrive soon.

utterance: Oh, wonderful. Yeah, I I'll I'll try to do it over the phone or just do do it through the app.

utterance: OK, great. Now I just transferred a thousand dollars to each of your accounts. that's a thousand for your son's account and a thousand for your wife's account. If. Is there anything else I can be of assistance with?

utterance: No, no thank you. That'll be all.

utterance: Well, thank you very much for calling Intellibank. It was a pleasure to assist you today and have a wonderful day.


utterance: Hello, this is Ruby from Intellibank. How can I help you?

utterance: I was looking for an ATM near me and I wanted to just do a transaction.

utterance: OK, what is your name, please?

utterance: Katie Miller.

utterance: OK, hi, Katie. Nice to hear from you. May I know how are you doing today?

utterance: I'm doing OK. How are you?

utterance: Yeah, I'm good too. From where are you calling?

utterance: I am in Michigan.

utterance: OK great like nice place. So how is the weather over there?

utterance: It's OK. It's kinda rainy but it's not too bad.

utterance: OK, yeah that's fine. Yeah, the weather over here is also rainy, since two days it's raining a lot. Anyways, I can help you find out that ATM.

utterance: And then we will look into that dispute regarding your transaction which you haven't done yet.

utterance: OK, so I would like to know what is the name of your street you are located in.

utterance: I'm on Cherry Street.

utterance: OK, it is Cherry Street. OK. What is the name of your city you are inquiring about?

utterance: Ann Arbor OK, fine. which state you are located in?

utterance: I'm in Michigan.

utterance: OK, Michigan.

utterance: OK, what is the ZIP code?

utterance: The ZIP code is four eight one zero three.

utterance: OK, that is four eight one zero three.

utterance: Correct?

utterance: Yes.

utterance: OK, please hold for a moment. I'll find the nearest branch for you.

utterance: OK, thank you.

utterance: Well, there is one branch which is only point five miles away from your location, which is right on the crossing and there are multiple ATMs in your area do you want me to share other locations as well?

utterance: No, that works. Thank you.

utterance: OK, so they in fact there are different ATMs of different banks like PNC, Chase bitcoin ATM or they have the bitcoin ATM also for third bank an ATM, but you know what, some fees will be incurred using different banks' ATM so just to let you know if you want to use different banks' ATM

utterance: So so you don't want at present you don't want me to share other locations?

utterance: no, thank you. That's OK.

utterance: OK, I would like to inform you that the daily withdrawal limit for your bank account from the ATM is five hundred dollars. From Intellibank ATM, right? So, do you want to know how to find a branch or ATM near you?

utterance: yes, please.

utterance: OK, so you know what, it is very simple. Visit our website WWW dot Intellibank dot com I spell I N T E L L I B A N K dot com. Then you will find a tab that says locate branch or ATM click there and fill up the street address or ZIP code all the branches or ATMs in that area will be pulled up.

utterance: So, it is that easy.

utterance: Is there anything else I can do for you today?

utterance: Yes, there I want to use transaction on my account.

utterance: OK, fine yeah you said that earlier.

utterance: You have a dispute. OK, no problem so I check it. Let me pull up your account so I can check those charges.

utterance: We'll have your credit card number.

utterance: OK, my credit card number is five eight one two four seven three one nine four three seven seven four nine eight.

utterance: OK, I'll I'll repeat. It is five eight one two four seven two one nine four three seven seven four nine eight. Is that correct?

utterance: No, it's five eight one two nine seven four seven three one nine four three seven seven four nine eight.

utterance: OK, I'll repeat five eight one two four seven three one nine four three seven seven four nine eight. Is that correct?

utterance: Yes, that is correct.

utterance: OK, perfect. Before we proceed further, I would like to ask some questions to identify you OK so may we may I have your first name and last name, please?

utterance: first name is Katie, and my last name is Miller.

utterance: OK, can you spell it for me, please?

utterance: K A T I E M I L L E R.

utterance: OK, perfect. May I have your date of birth, please?

utterance: Birthday is June twelve nineteen ninety-four.

utterance: OK, it is June twelve nineteen ninety-four.

utterance: Is that correct?

utterance: Yep, that is correct.

utterance: Well, I need to verify your ID before we proceed further. So do you have your bank account number with you?

utterance: The do you have it?

utterance: Yes, I have it with me.

utterance: OK, yeah. Can can you tell me?

utterance: It's one nine four seven eight one three.

utterance: It is one nine four seven eight one three. Is that correct?

utterance: Yes.

utterance: OK, fine. So for security reasons, I would like to verify your identity.

utterance: May I have your may I have your mother's maiden name, please?

utterance: My mother's maiden name is Casper.

utterance: Can you spell it for me, please?

utterance: C A S P E R.

utterance: OK, Casperine?

utterance: Yes.

utterance: OK, fine, good.

utterance: OK, so what is your account number? Is it checking or savings account?

utterance: It's a checking account.

utterance: It's a checking account, perfect. So, I would like to have your account number once again.

utterance: Can you give me?

utterance: My account number is one nine four seven eight one three.

utterance: OK, it is one nine four seven eight one three.

utterance: Thank you for verifying your information. Do you have your statement handy with you?

utterance: No.

utterance: OK, so can can you bring it for me, like I would like to pull up your information from here then we can discuss about transactions. Which you are saying that you haven't done yet. So, what charges are you talking about?

utterance: May I have the dates and M O please?

utterance: there was a charge on October third, it was three hundred and fifty dollars and I didn't buy anything that day.

utterance: OK, what date you said?

utterance: October third.

utterance: OK, October third. OK, you said that three hundred and fifty dollars was charged and you didn't buy anything.

utterance: Is there anyone else who has access to your account or credit card?

utterance: No, it's just me.

utterance: OK.

utterance: Do you remember you have any payment charge to your account?

utterance: Not that I know of.

utterance: No? OK.

utterance: Have you tried calling the to check these charges? I mean like whomever you have subscribed have you found out with them?

utterance: Yes.

utterance: OK so they are saying that they haven't took this transaction was not three hundred fifty dollars on third of October.

utterance: Yeah.

utterance: OK.

utterance: All right, we are going to do investigation on these charges.

utterance: So, it may take at least thirty days to resolve the issue in the meantime, we can freeze these transactions.

utterance: OK, thank you.

utterance: what we are going to do is we will lock your card to protect protect from any fraudulent activities. And send you another card.

utterance: You will receive the new card in mail within five days.

utterance: So, I would like to know that you want your card to be dispatched on the same whatever we have on file with us, or it is going to be a different address?

utterance: I understand what you were saying.

utterance: OK, perfect, fine. So, is there anything else that I can do for you?

utterance: No, that's all. Thank you.

utterance: All right, thank you so much. Again, this is Ruby, thank you for calling Intellibank. Have a nice weekend.

utterance: Thank you, you too.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Thank you for calling Intellibank. This is Daisy. How may I help you?

utterance: Hi Daisy, my sister just called me to ask to borrow her some money. So, I'd like to transfer transfer some money into her account.

utterance: OK I'll be happy to help you with that. What is you full name and date of birth?

utterance: George Emory. September twenty-first, nineteen ninety-nine.

utterance: Thank you George and your phone number.

utterance: It's six one two two two nine three nine zero nine and just in case you need it, my email is G Emory at Hotmail dot com.

utterance: Thank you.

utterance: George, verify for me, the last four of your social and your mother's maiden name.

utterance: Four four eight one, and her name was Smith.

utterance: And your account number please?

utterance: it's zero zero one six three nine two two one seven.

utterance: Thank you George. Is this the account that you'll be using to transfer funds from today?

utterance: Yes.

utterance: All right and what is your sister's account number? Is this and is she also banking with us?

utterance: Yes she has an Intellibank checking account.

utterance: OK. I'm ready for that number.

utterance: It's seven four five six two eight nine nine one zero.

utterance: Thank you. How much did you wanna transfer to her?

utterance: I'd like to transfer her, thirteen hundred dollars.

utterance: Thirteen hundred OK. so please confirm, George Emory is authorizing an internal wire transfer in the amount of one thousand three hundred dollars, from his Intellibank checking account number zero zero one six three nine two two one seven to his sister's Intellibank checking account

utterance: number seven four five six two eight nine nine one zero. Is this correct?

utterance: Yes.

utterance: In just a moment I'll have a transaction ID number for you.

utterance: Sure thing. How's your day going, Daisy?

utterance: Oh, so far so good. Been keeping busy all day. How bout you?

utterance: it was going pretty good but then my sister only just talk to me after a few weeks of nothing just ask to borrow money, you know how it is with family.

utterance: Yeah, it's nice that you could be that blessing for her though. I have your transaction ID number.

utterance: Oh OK, I'm ready.

utterance: Nine nine one seven six two nine. Your beginning balance on this account was four thousand two hundred sixty three dollars and fifty-three cents. Now your remaining balance is two thousand nine hundred sixty dollars and fifty-three cents.

utterance: Great, thank you.

utterance: Is there anything else I can help you with today?

utterance: Yes actually, I would like to open an account.

utterance: OK what kind of an account?

utterance: I'd like to open a savings account.

utterance: All right, we a couple different savings account options.

utterance: is this account for you or for a child?

utterance: For me.

utterance: OK, we have the interest baring account for those who keep a minimum daily balance of ten thousand dollars or we have the flex savings account which has no minimum daily balance and carries a services fee of three dollars and ninety-nine cents a month.

utterance: I would like to do the flex savings account.

utterance: OK. One moment while I export your personal information into this new account. I will still need you to verify the most critical pieces for me. What is your date of birth?

utterance: September twenty-first nineteen ninety-nine.

utterance: And your full social.

utterance: Sure it's four two one three eight four four eight one.

utterance: And you can chose from three security questions. Would you like us to use your mother's maiden name, your first pet name or the street you grew up on?

utterance: I wanna use my first pets name which is Wink.

utterance: Spell that please?

utterance: W I N K.

utterance: Thank you.

utterance: And I have a savings account number for you if you'd like to write it down.

utterance: yup, I'm ready.

utterance: It's zero zero one six three nine three three one eight.

utterance: Zero zero one six three nine three three one eight.

utterance: And how would you like to fund this account?

utterance: From my checking account.

utterance: All right and how much would you like to put into your savings account?

utterance: Let's do five hundred.

utterance: Five hundred dollars, all right.

utterance: And one moment while I gather the information. Please confirm for me George George Emory is authorizing an internal wire transfer in the amount of five hundred dollars, from his Intellibank checking account number zero zero one six three nine two two one seven to his brand new savings account number zero zero one six three nine three three one eight.

utterance: Yes.

utterance: OK, it'll be just a moment and I will have a transaction number for you.

utterance: OK. I have that number.

utterance: OK.

utterance: The transaction is nine two two one nine.

utterance: Nine two two one nine, got it.

utterance: And your final balance on your checking account today is two thousand four hundred sixty dollars and fifty-three cents. And of course your savings account now has five hundred dollars.

utterance: OK.

utterance: Is there anything else I can help you with?

utterance: Nope, that should do it.

utterance: OK thanks for calling George and have a great day.

utterance: You too bye.

utterance: Bye now.


utterance: Thank you for calling Intellibank. My name is Ashley, how may I help you today?

utterance: Hi Ashley I'm calling because I need to report my card lost or stolen.

utterance: Oh no! I'm sorry to hear about that. I'll definitely be happy to help you with that right away. give me just one moment here and I will go ahead and pull up my systems and get get everything together here. All right so it did come up here. What is your first and last name and your date of birth?

utterance: My name is Hailey Parker and the date of birth is four fifteen nineteen eighty-nine.

utterance: OK thank you. And your social please?

utterance: Is five nine two seven seven nine nine eight eight. And I know this is usually a question I can't remember which phone number you guys have on file for me. But the first one is three one five four four four two two three seven.

utterance: OK yes. That's actually the number that we have on file.

utterance: OK.

utterance: All right. And the credit card number. Do you know the credit card number that you that was lost? Do you remember that?

utterance: I do actually.

utterance: OK. That's good

utterance: It's one of the

utterance: Numbers you have to remember.

utterance: Right. That's good.

utterance: That number is five three five three four five nine zero two three four eight one nine six three.

utterance: Thank you and last verification information. What is your mother's maiden name?

utterance: Ruggers. R U G G E R S.

utterance: Appreciate that. All right. Thank you for verifying all that all that information. I just gotta ask you a couple questions for the report. can you please tell me what date you lost or your credit card was lost or stolen?

utterance: Yes ma'am. October seventeenth.

utterance: Oh wow. Just just yesterday. well good thing you're calling. Yeah. OK and what was the last transaction that you knowingly made?

utterance: yesterday.

utterance: the last one that I made I purchased gas at Wawa for thirty-five dollars. but I did see two purchases that I don't recognize. And one of them is at Walmart for two hundred thirty-five dollars and there's one at Target for three hundred and fifty dollars. Can I dispute those charges?

utterance: Mhm.

utterance: Oh, wow. Yeah, absolutely. Absolutely. So with this whole process that we're doing for reporting the lost or stolen card. Obviously it was stolen if you're saying that these charges are not yours. So we will go ahead and dispute those two charges. And we'll send this I'll send this all over to our fraud investigations team. And also to avoid any further fraudulent activity I'm gonna go ahead and cancel your card immediately and I'll issue you a new one. Does that sound good to you?

utterance: Yes please and thank you.

utterance: OK awesome. All right so I just need verify that we have the correct address to send the new card to. I have you address as one four three three Orange Ave. Orlando, Florida three two seven seven one.

utterance: Yes ma'am that's correct.

utterance: Excellent. OK so you'll receive your new card in the mail within three to five business days with expedited shipping. We'll email you a confirmation regarding your new card as well. when you receive your new card you can either go to Intellibank dot com or call the number on the card to activate it. And you'll be all squared away with that. Our fraud investigations team will take care of those two charges that you disputed. And they may take a little bit longer. They usually take five to seven business days to complete the investigation. Sometimes sooner. and then we'll go ahead and credit those charges back to your account. OK?

utterance: OK great.

utterance: All right and do you have any other questions for me today Ms. Parker?

utterance: Actually there is. is there any way to set up an account online? You know God forbid this happens in the future I can report the card stolen without having to call.

utterance: Absolutely. Yes there is. so you can go to Intellibank dot com or download the Intellibank app. Create a username and password and we'll ask you for some personal and banking information for verification purposes. So just make sure you have your banking information available when you're creating the online account. there's a section both online and through the app right on the main pages where you can lock your card. when you can't find it. Like let's say you misplaced it and you're like oh no, I don't know if I left it at the store or if it's in my car somewhere. You can go ahead and lock your card and if you happen to find it you can unlock it. if you don't if you don't find it you know after you know whatever time you see fit that's when you can report it lost or stolen. You'll need to call us for that to report it lost or stolen. So we can go ahead and do the process that we did today.

utterance: Excellent. Thank you so much for all of your help.

utterance: You're very welcome, my pleasure. Is there anything else that I can assist you with today?

utterance: No, thank you. You've been such a big help already.

utterance: All righty. Well thank you very much for calling Intellibank and you enjoy the rest of your day, OK?

utterance: You too, thank you.

utterance: Thank you. Bye bye.


utterance: Thank you for calling Intellibank. This is Maddie how can I help you?

utterance: Hello Maddie how are you?

utterance: I'm good thank you!

utterance: it could be better. Could be better.

utterance: Oh no! We don't want to hear that.

utterance: So all right. So I'm a customer at your bank and actually my business partner is on a. It's kind of like a business trip. We own a sports collectibles business and he went out to this convention in Las Vegas and I gave him X amount of dollars and now he's telling me about all these great buys. And I want to give him more money. I don't know if I'm right or wrong but I want to give him more money to get these hopefully good buys.

utterance: Oh wow that's really exciting! OK yeah, let me help you out with this. So let's start out with your first and last name please.

utterance: OK my first name is Joseph.

utterance: OK.

utterance: And the last name is Lemons.

utterance: Can you spell that for me please?

utterance: J O S.

utterance: Mhm.

utterance: E P H.

utterance: And your last name?

utterance: L E M.

utterance: Mhm.

utterance: O N S.

utterance: OK perfect and Mr. Lemons what's your date of birth?

utterance: Oh eight.

utterance: Mhm.

utterance: Oh eight nineteen eighty-six.

utterance: OK and your social security please?

utterance: OK it is two oh seven six nine nine.

utterance: Mhm.

utterance: Three four six.

utterance: Perfect and just one last question. Your security question. Who was the best man at your wedding?

utterance: Oh! I remember that guy. That was Albert.

utterance: Awesome. OK so OK so you need to You wanna withdraw money from your account obviously. And you wanna wire transfer this to your partner?

utterance: Yes.

utterance: I I.

utterance: Is that what you're thinking?

utterance: Would that be the quickest way to get him cash in hand or?

utterance: I

utterance: I think so. I think that would be. I would suggest the wire transfer. Do you have an account number to make a deposit to him in?

utterance: OK.

utterance: Yes. Yeah yeah yeah.

utterance: OK you do OK. Well first of all let me just. Can I get the account number that you want the funds withdrawn from?

utterance: OK.

utterance: If you can.

utterance: OK are you ready?

utterance: Yes I'm ready.

utterance: All right it's zero.

utterance: Mhm.

utterance: Six seven.

utterance: Zero.

utterance: OK.

utterance: Five eight.

utterance: Mhm.

utterance: Oh four.

utterance: OK perfect OK so you have eight thousand four hundred fifty-seven dollars and twenty-five cents in that account. So.

utterance: Oh so he took a little extra!

utterance: Oh no!

utterance: OK.

utterance: Ooh.

utterance: OK so how much do you want to withdraw from that to send over to him?

utterance: I I wanted to give him another two thousand.

utterance: OK perfect. OK so do you authorize me to go ahead and do that right now? And and then also. I guess not. But also I will need the a number. The account number that I'm gonna deposit that in~. We'll do we'll do the wire transfer too.

utterance: Do I have a choice?

utterance: Correct. Correct.

utterance: Yeah.

utterance: OK.

utterance: whenever you're ready I'll take that number.

utterance: All right it's oh eight.

utterance: Mhm.

utterance: Nine six.

utterance: Mhm.

utterance: Seven one.

utterance: OK.

utterance: Three seven five.

utterance: OK. OK I'm gonna set this up right now. This should only take a matter of moments. I don't know if you want to let your partner know that? I'm just kidding but OK.

utterance: He's probably already got it spent!

utterance: OK so let me just

utterance: I'm just hoping he's buying material and he's not pulling that you know. The the the the one-handed What do they call those? That the the the. What's the other name for the slot machines? The one-handed bandits. There we are.

utterance: Mhm.

utterance: Oh yeah!

utterance: Oh oh what do you call that?

utterance: The

utterance: One-armed bandits. The one-armed bandits.

utterance: Oh really? I did not know that's what. That's what you call that?

utterance: Yeah.

utterance: Mhm.

utterance: Oh man I haven't gambled in a really long time. I live close to AC and I really need to take a trip up there. OK so All right so I did the wire transfer and so in your account now you have six thousand four hundred fifty-seven dollars and five cents.

utterance: OK OK.

utterance: OK?

utterance: Yeah.

utterance: So the wire transfer should take about fifteen minutes.

utterance: Oh all right. Perfect it's perfect.

utterance: And

utterance: Let me ask you. So let me Do you have online banking?

utterance: I do not.

utterance: OK. Is it something you might be interested in or ?

utterance: Would. Do you think it would help me in situations like this in the future? Cuz he's the one that does the traveling. I stay at home cuz I have a family and he doesn't.

utterance: To your

utterance: Mhm.

utterance: I I definitely think

utterance: The online banking always helps.

utterance: OK.

utterance: In many many ways. what I can do is if you confirm your email address I can just send over. I can send you over a link with all the information about that and you can look at it yourself and make an assessment. And it's really easy to. If you do decide to do that it prompts you. And it's very very simple. It's not anything complicated so what is your email?

utterance: OK.

utterance: It's big Joe.

utterance: Mhm.

utterance: Lemons.

utterance: Mhm.

utterance: at Gmail dot com.

utterance: OK. OK perfect so I just sent that over to you and so the wire transfer will go through momentarily. And is there anything else I can interest you in? Do you need to order checks? Do you want to know about our travelers' card? Our gold card?

utterance: No I think we're we're good for now. If I I try not like I I handle the money and the business end and I try not to give him too much access to the money because you know. Like like I said he's in Vegas and.

utterance: OK.

utterance: OK. And in any event.

utterance: Mhm.

utterance: Mhm.

utterance: Mm.

utterance: We all know what could happen in Vegas.

utterance: Yes what happens in Vegas stays in Vegas right?

utterance: And I'm just hoping my money doesn't stay in Vegas.

utterance: Right. I completely understand that. And like if you ever need. Just to let you know. for the future or if you ever wanna think about this. We do give business loans. We we have small business loans.

utterance: I'll, let's keep that between us.

utterance: If you're ever interested.

utterance: OK.

utterance: And not tell him.

utterance: Not.

utterance: Yes OK. Well if you ever are interested in that we do have that option. At this. At Intellibank so just to let you know. But is there anything else I can do for you?

utterance: Yes.

utterance: OK.

utterance: I think that's it for right now.

utterance: OK perfect Mr. Lemons thank you so much and I hope you have an amazing night.

utterance: Thank you.

utterance: You too. Take care.

utterance: Thank you.

utterance: Bye bye.


utterance: Thank you for calling Intellibank, my name is Jake, can I get your first and last name please?

utterance: Yes. Monica Stevens.

utterance: OK Miss Stevens, can I get your date of birth?

utterance: One one nineteen sixty.

utterance: One one nineteen sixty?

utterance: Yes.

utterance: OK. And for security purpose, can I get your driver's licence or state ID?

utterance: Yes. P G one three three seven four eight.

utterance: Seven four eight?

utterance: Yes.

utterance: OK.

utterance: And also for security purpose, can I get your email that we have on file?

utterance: OK. organic peach at Gmail dot com.

utterance: Organic peach.

utterance: Yes.

utterance: OK. What can I do for you today?

utterance: I would like to change my address.

utterance: OK, we can do that. Alright. Give me one second.

utterance: OK.

utterance: And what is the new address you want us to change to?

utterance: It's thirty sixty-nine Teakwood, New York, New York one zero zero six two.

utterance: you said Teakwood.

utterance: Yes.

utterance: Could you spell that for me?

utterance: T E A W O O D.

utterance: OK. Alright. And you said New York, New York.

utterance: Yes.

utterance: City so nice they named it twice.

utterance: Yes.

utterance: Alright. And we are updated.

utterance: Oh OK and I would like to open a new account.

utterance: OK.

utterance: I'm gonna do a checking.

utterance: A checking, so you're gonna have two checking accounts?

utterance: Yes.

utterance: OK.

utterance: Alright, are we pulling from any other of the accounts or?

utterance: We're gonna we're gonna pull a thousand out of the savings.

utterance: A thousand?

utterance: Yes.

utterance: OK.

utterance: Alright. Let's get this savings number.

utterance: Eight eight zero zero one four five five six zero zero nine eight.

utterance: And that's nine eight.

utterance: Yes.

utterance: OK.

utterance: And you said a thousand?

utterance: Yes.

utterance: Alright.

utterance: And this is the same name on the account?

utterance: Yes.

utterance: OK.

utterance: OK, you should be getting a email right about now. If you can check your phone your last operating anything check the email and give me the last four digits of the of the account number that they get sent you.

utterance: OK.

utterance: The last four?

utterance: Yes.

utterance: OK, we got eight eight one nine.

utterance: OK.

utterance: That is correct.

utterance: And we're gonna go ahead and transfer that thousand into that account.

utterance: OK.

utterance: Alright.

utterance: Mkay. Just a heads up Miss Stevens, I do know for a fact that we you have the the app.

utterance: Right.

utterance: You can you can create and transfer money within the app as well.

utterance: Oh OK.

utterance: So you don't have to wait, be on hold or anything to get to talk to us or anything.

utterance: Oh OK.

utterance: Other than that, this should hit this account within the next one or two hours but I will say wait twenty-four hours before you actually put any money or take any money out of this account.

utterance: Oh OK.

utterance: OK and down the line if you want to set a debit or credit card to this account, you can, you can do it through the app or you can call us, whichever you prefer.

utterance: OK.

utterance: you wanna have you job deposit money into this account, you can do that on the app as well. the app is pretty user friendly and it will give you step by step step to do that

utterance: all righty.

utterance: Other than that is there anything else I can do for you Miss Stevens?

utterance: That's about it.

utterance: That's about it.

utterance: Yes.

utterance: All righty. Well you have a lovely day Ms. Stevens and enjoy your day.

utterance: You too. Thank you.

utterance: Thank you for calling Intellibank. Have a. Bye bye.

utterance: Bye.


utterance: Thank you for calling Intellibank, where we value our customers. This is Brenda, how may I help you?

utterance: Yes, I'll have to close an account, please.

utterance: OK, I can do that for you. Who am I speaking with today?

utterance: It's Donna Moore.

utterance: All right. Thank you. Do you prefer that I call you Donna or Ms. Moore?

utterance: it doesn't matter, Donnas fine.

utterance: OK. Donna what is the number of the account you would like to close?

utterance: It's nine eight zero two three seven five three And I have money in the account. So if I could just move that or like get a check or something for it, that's all I need to do.

utterance: Donna, yes. Let me just verify some information first, then we can discuss some options with you, OK?

utterance: OK.

utterance: OK. Can I get your date of birth?

utterance: It's March second of nineteen eighty.

utterance: All right. And this account has a security question on it. So can you please verify what city you were born in?

utterance: Yes, I was born in Gladstone.

utterance: OK. That's the correct answer. So, Donna I have your account open and the account has an available balance of eight hundred and sixty dollars. so if you are wanting to close this account, we have a couple of different options for you. first of all if you have another Intellibank account that you would like to transfer over this balance to, I can do that for you. Or if you'd like to open a new checking or a savings account to deposit that, that in to, we can set that up for you. or there is the option always of having a check mailed to you from our Intellibank branch. It usually takes a little bit longer. but it's just, it's purely up to you how you want us to do that.

utterance: I don't want to open anything else. But I do have another checking account. So if I could just move it to that checking account, that'd be fine.

utterance: OK.

utterance: Do you have that account number that you'd like me to transfer that to?

utterance: Yeah, so I want it to go in my checking account. But if you can give me just a moment I'm going to go grab that out of my purse, OK. Give me just a moment, OK?

utterance: OK. OK, it's account number three four nine zero eight seven six.

utterance: OK Donna, that's three four nine zero eight seven six, correct?

utterance: Yes, that's correct.

utterance: OK. I'm going to get that transferred for you and then we'll get that account closed. Give me just one second.

utterance: Yes, all right. I'm sorry can you hear my dog barking?

utterance: no, I don't hear a dog barking. What kind of dog do you have?

utterance: He's a thirteen year old Maltese. He's like a little, little guy. And he's kind of a crier.

utterance: well he sounds absolutely adorable.

utterance: He's definitely like a, he's definitely a really sweet dog. But he just cries and barks all the time. I kind of have underestimated how much work a puppy is.

utterance: Whenever her caught it

utterance: Well you hang in there Donna. on day he'll be a big dog and he won't be quite so cry, but for now you just hang in there and enjoy him. I do have that money transferred over to your other account. Give me just one second. So now you want me to close this account, correct?

utterance: Yeah, so if you can close that and then if you can just send one of those verification forms that it's been closed. That'd what I need, OK.

utterance: yes. I will send you a confirmation for the closing of your account to your email after I get that closed for ya.

utterance: Right. Actually are you able to like transfer the balance on to one of those like travel things for me?

utterance: Do you, do you mean like a travelers check?

utterance: Yeah, do they have those things? Is that what I'm thinking of? The, like the travelers checks?

utterance: no Donna. We, we no longer carry the travelers checks. But we do carry these things called travelers cards. for customers. It's, it's a little bit different than a travelers checks. But if you'd like I can explain those, tell you about those.

utterance: Yep, yes please. Tell me, go ahead, tell me about them.

utterance: OK. So our travelers cards are preloaded cards that work much like a, that work much like a travelers check. But with a card if you were able, if you were to get that like lost or stolen you can contact Intellibank and we can put a stop on that card so you don't lose those funds that we placed on that card. So it's in, in the olden days when we had the travelers checks, if you lost those travelers checks you were basically out of the money that you put on those travelers checks. In this case in this case the the card is basically there, so whenever you whenever you recognize that that card is missing, or whenever you recognize that that card has been stolen we can get that stopped for you so that those funds remain in your account.

utterance: are you going to be travelling sometime soon?

utterance: I think I might have said it wrong. So what I mean is like you know those Visa cards that I've gotten for like the holiday's and stuff. Their Visa cards and you can put money on them and like you can use them everywhere. I'll there might be a fee or something to put the money on them.

utterance: So, I think what you might be asking about are pre-paid cards. But, unfortunately that is not something we do here at Intellibank. those the the theres those are things that you can actually purchase from certain store locations. I believe like Walmart has them. And you just preload them at the register of whatever store you purchased them for. so Donna it looks like I did get those funds transferred to your personal banking account. but if you'd like I can move those somewhere else if your, if your wanting to weigh some more options for the possibilities of where to put those funds.

utterance: No. I mean if I can't do that, just go ahead and leave them where their at, that's fine.

utterance: OK, and do you want to proceed with closing the account?

utterance: Yes, go ahead.

utterance: OK, Donna it looks like there is a four digit passcode on the account for security purposes. Can you tell me what that passcode is?

utterance: Yeah, sorry. It's nine zero zero one.

utterance: OK, Thank you. Give me just a moment to get that closed.

utterance: OK, Donna. The money has been transferred to your checking.

utterance: And it looks like this account has been closed. So there is a disclosure notification that you should receive via email to your account shortly, notifying you of that account closing, OK. Was there anything else I could do for you today?

utterance: I don't think so. You've been very helpful. Thank you.

utterance: it was my pleasure, Donna. Thank you for choosing Intellibank and you have a great day, OK.


utterance: Thank you for calling Intellibank, where we value our customers. This is Brenda. How may I help you?

utterance: Yes I need to transfer money to my husband's account.

utterance: OK, I can do that for you. Who am I speaking with today?

utterance: It's Jill Baker.

utterance: And do you prefer that I call you Jill or Ms. Baker?

utterance: It doesn't matter. You can call me Jill.

utterance: All right Jill, so you were wanting to transfer money from your account to your husband's account. Is that correct?

utterance: Yeah that's right. He's going on a hunting trip with his buddy so he needs to transfer some some spending money.

utterance: OK can you tell me Jill, are you listed on your husband's account?

utterance: Yes I am.

utterance: OK Jill, let me get this started for you. first off, what is your account number?

utterance: It's three four six zero two nine nine eight.

utterance: OK and is that a checking or a savings account?

utterance: It's a checking account.

utterance: OK Jill can you also confirm your mailing address for me? I just want to make sure that that's still three zero nine Westin Street in Kansas City, Missouri.

utterance: Yeah that's correct, that's still my address.

utterance: All right Jill, and can you also give me your date of birth?

utterance: It's March second of nineteen eighty.

utterance: All right Jill. And so this account has a security question. Could you please tell me the city you were born in?

utterance: Yeah I was born in Totton, it's in England.

utterance: All right Jill, let me look at your account real quick, let me get that pulled up. So it looks like in your account you have a account balance of three thousand ninety-eight dollars and thirty cents in your checking account. how much were you wanting to transfer today to your husband's account?

utterance: I'd like to transfer fifteen hundred.

utterance: OK and do you have the account number for your husband's account where you would like that transferred?

utterance: Yeah hold on, just a second, let me ask him. Babe? Babe what's your account number? Yeah? OK he said it's four five zero two nine zero one zero zero.

utterance: All right, thank you for that. So you were wanting to transfer fifteen hundred dollars to his account ending in zero one zero zero, is that correct?

utterance: Yeah. Can you tell me what that brings my balance to after it's transferred? also, is that transfer going to be immediate?

utterance: Yeah I can tell you that. So the transfer will make those funds available immediately in his account once I get this processed. And that's going to leave you with a balance in your account of one thousand five hundred and ninety-eight dollars and thirty cents, OK?

utterance: OK can you send me a confirmation from Intellibank, please?

utterance: yes Jill. I do want to do want to correct you, though, there it's actually Intellibank. I think you said Intellibank there. But I can absolutely get you a receipt for that transfer once I get those funds sent, OK?

utterance: OK I'm really sorry about that. I I didn't mean to say Intelli I'm sorry Intellibank I meant to say Intelli.

utterance: No problem at all. it's not a big deal. I just wanted to correct you there just so knew for future. But let me get this transferred over to you now. Give me just a moment, OK?

utterance: No problem, that's fine. Is your day going well?

utterance: Yeah. My days been great. How about yours?

utterance: I'm doing good. I'm I took the day off today since my husband was heading out of town. I was thinking I might go get a pedicure or something, have a little bit of a girl's day.

utterance: Oh, that that sounds actually pretty wonderful.

utterance: Yeah I'm looking forward to it. I might call my mom and take her with me like I said have a little girl's day or something. I don't know.

utterance: Well I hope you have a great day Jill, and I hope you enjoy your time with your mom. real quick here. This account has a four digit passcode for your security purposes. Can you tell me that four digit passcode please?

utterance: yeah that's not my ATM pin right? That's the other number, like the one that we called when we created these accounts?

utterance: Yeah that's right. So the passcode code should not be the same number as your ATM pin. and it would have been something that you would have created about the time that you created your bank account.

utterance: OK I think it's two one zero nine. let me ask real quick. honey? Is the pin two one zero nine? OK yes it's two one zero nine.

utterance: All right Jill. That is correct. OK let me get all that money transferred over for you now. Give me just a second to get that processed. And then I'll also get that receipt emailed to you but let me get this money sent first. OK. I'm getting it processed, it's just sending now. OK so I've got that transferred to his account and it should be available immediately. OK. So I have that transferred. You I just want to confirm real quick before I send this receipt to you. Is you address the one on file I have is Jill Bean nine zero at Yahoo is that correct?

utterance: Yes that's correct it's Jill Jill Bean ninety at Yahoo dot com.

utterance: OK. I'm going to send that receipt over to you real quick here so that you'll have that. OK so I've got that receipt sent to you too, and the moneys been transferred. Was there anything else that I can do for you today?

utterance: no, I don't think so. So you said that's immediate? He can go to the ATM and take out whatever he wants? He'll just use a debit card?

utterance: Yes that's correct. It's it's immediate for him. So if he wants to go to the ATM and take some money out, he's more than welcomed to do that. It will be available with in his card.

utterance: OK. Well I appreciate it, thank you.

utterance: No problem at all Jill. Thank you for choosing Intellibank and you enjoy your day, OK?


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I help you today?

utterance: yes this is Dan Thomas T H O M A S. And my son needs some new tires on his car and I'm trying to figure out how to get him some money.

utterance: Alright mister Thomas I can certainty try to help you with that. where is your son located?

utterance: he is in Oklahoma.

utterance: All right does your son have an account with Intellibank mister Thomas?

utterance: No.

utterance: OK.

utterance: Well I think today the easiest way we can go ahead and handle this is to just do a wire transfer if you know his if you do know his account number and routing number.

utterance: OK. How long will it take to get him the money and what is the fee?

utterance: the money will transfer instantaneously with a wire transfer and there is a ten percent charge for that transfer.

utterance: OK.

utterance: And you want the account number of his account? OK.

utterance: Yes sir. I'll need his account number and I'll need his routing number.

utterance: OK.

utterance: To process that.

utterance: OK. I've got that information right here. do you

utterance: All right, sir. if you can go ahead and verify your first and last name and date of birth for me, please?

utterance: Dan Thomas. T H O M A H. Five twelve nineteen sixty, is my birthday.

utterance: All right. Thank you sir, and can I get the account number for your account please?

utterance: My account number that I want to use is, two zero nine zero two one eight four two zero.

utterance: All right. Thank you sir. And I will just need you to verify the answer to this security question. What was the name of your first pet?

utterance: Rocky.

utterance: All right. Thank you mister Thomas I've verified that information. now that account number that you gave me that is the same account number that you would wish to transfer from. Is that correct?

utterance: Yes.

utterance: All right and you said your son is in Oklahoma? So this will be a domestic transfer?

utterance: Yes.

utterance: All right.

utterance: Now if you can please give me your sons bank account number.

utterance: Three one one two one five seven five one four.

utterance: All right. Thank you mister Thomas I've got that, and his routing number on that account please.

utterance: Seven seven one three seven three five six three.

utterance: All right. Thank you I've got that, and how much are you wanting to wire into his account today?

utterance: Eight hundred dollars.

utterance: All right, sir.

utterance: I've got that for eight hundred dollars and zero cents to wire from your account into your sons account in Oklahoma. Is that correct?

utterance: That's correct.

utterance: All right I'll go ahead and get that processed for you.

utterance: OK. That that is processed and that money should be available in your sons account immediately, but we do ask you give it up to ten minutes for us.

utterance: OK. I appreciate it.

utterance: Absolutely mister Thomas and then just so you're aware I mentioned earlier there is a eight dollar charge on that for your fee.

utterance: OK. I thought you said it was ten percent. That would be eighty dollars, wouldn't it?

utterance: Yes sir I'm sorry I read that wrong it is a eighty dollar fee I apologize. and you will see that on your on your statement. Just so that there are no surprises for you when that comes.

utterance: OK. That sounds good.

utterance: How's your day going so far?

utterance: my day's been pretty good mister Thomas Just getting to help people work through work through their banking issues. I enjoy it quite a lot.

utterance: That's good.

utterance: Well my son's gonna be happy with some new tires.

utterance: I can imagine. that's, that's something that is always enjoyable when you get new tires on your car.

utterance: Be a lot safer too.

utterance: Oh absolutely.

utterance: All right sir. Well is there anything else I can assist you with today?

utterance: I can't think of anything.

utterance: All right. Well if you will hang on the line after we're disconnected, there will be a brief survey for you to let us know how we did today and how we can improve our customer service for the future and I do thank you for calling Intellibank customer services, and if there is nothing else I can assist you with today I will let you enjoy the rest of your afternoon.

utterance: All right. Thank you. You have a good day as well.

utterance: Thank you too sir. Have a good afternoon.


utterance: Thank you for calling Intellibank customer services. This is Steven. How can I help you today?

utterance: I've I've misplaced my card. I can't find it.

utterance: All right, so do you wanna go ahead and report that card stolen or lost, I mean?

utterance: I guess so.

utterance: All right. Can I get the name on the account, please?

utterance: Dan Thomas, T H O M A S.

utterance: All right, thank you. And your date of birth please?

utterance: Five twelve nineteen sixty.

utterance: All right, and can I get the number, the card number for the card that has been displaced?

utterance: What? I don't know that. I don't have it. If I had it, I wouldn't be calling.

utterance: All right, Mr. Thomas. Can I get the account number for the account the card is associated with?

utterance: I don't have the account number.

utterance: I don't I don't have the account number. I don't, I don't know what you're asking.

utterance: I need the, the the number for the account that your that that card was linked to, sir. Your, if it was a debit card it would be you checking account.

utterance: OK, let me let me grab a check and let's get it off it. OK. I've got it.

utterance: All right, sir. If you could just read that number out for me.

utterance: Seven three zero six nine five six eight two nine.

utterance: All right, sir. And the last four of your social to verify your identity, please?

utterance: Eight zero one one.

utterance: All right, sir. And can I get the date that you misplaced that card?

utterance: last time I used it, let's see, that was probably three days ago. that would've been September eighteenth, twenty twenty-one.

utterance: All right, sir. And do you remember the last business where you used that card?

utterance: Probably Walmart.

utterance: All right, sir. So you you have not used that card to your knowledge at a hot dog stand in New York City?

utterance: On two days ago?

utterance: No.

utterance: OK, I will mark that. And I'm seeing another one here for this morning. and it looks like at a hotel also in New York City.

utterance: No, it wasn't me. I don't live in New York.

utterance: All right, sir. I will mark those both down as potentially fraudulent and escalate that for our team as you've indicated that the the card is no longer in your possession. Is that correct?

utterance: That's correct. Can you go ahead and lock the card where it can't be used?

utterance: of course, sir. I can I can lock that card down and we'll go ahead and issue a a new card. for you. So that card will no longer be associated with this account. And you'll just need to put that new card information on anything that you may have automatic billing using that card or subscription services with that card. And you can expect that new card in the mail in seven to ten business days.

utterance: OK, that sounds great.

utterance: All right, sir. I've got that taken care of for you. And if our investigation team needs any additional information from you they will reach out to you personally. but other than that, I've gone ahead and escalated that and got a new card issued which should arrive in seven to ten business days. Is there anything else I can do for you?

utterance: I don't think so. How's the weather where you're at?

utterance: Oh, the weather's been not too bad. It's pretty sunny here. been cool, but not pretty good weather really.

utterance: Well, that's good. It's been raining here.

utterance: I certainly don't like the rain and I'd I'd rather it be sunny as long as it keeps from being really, really hot.

utterance: OK.

utterance: All right, Mr. Thomas. Is there anything else I can help you with today?

utterance: No.

utterance: All right. Well, if you'll hold on the line after we disconnect, there will be a brief survey for you to let us know about your experience and how we can better serve you in the future. And if there's nothing else I can help you with then I will let you have a wonderful rest of your afternoon.

utterance: All right, thank you.

utterance: Thank you. Have a good day.


utterance: Good morning and thank you for calling Intellibank. How may I help you?

utterance: yes, hello. I'm calling to close an existing account and transfer the money that's in that account that I'm gonna close into one of my active accounts. Can someone help me with that over the phone?

utterance: Mhm, absolutely. Let me ask you a few questions so I can look into these accounts and see what we can do. first of all, what is the name of the person I'm speaking with?

utterance: yes, my name is Sara, S A R A. Dunning, D U N N I N G. my address is forty-five forty-two Cherry Street. C H E R R Y S T R E E T. And my what else do you need?

utterance: Actually, thank you for your name, Mrs. Dunning. I I don't. Like I I'll just ask for the pieces that I need, cuz I didn't even need your address, so so, I got your name. What is your date of birth?

utterance: I'm sorry. I've just been through this so many times. I just know it's just like all the information of my life, so. OK. My birthday is oh eight oh seven nineteen eighty.

utterance: It's no problem Mrs. Dunning. I know it's a lot of information but I'm gonna ask you one more question and we'll take a look at your accounts. What is your Driver's License number?

utterance: Mm. OK. It is two one two oh six oh seven one three.

utterance: OK. Great. Let me take a look at this account. And you're saying that you want to close out an existing savings account. It looks like you only have one. But can I also verify the account number just so I'm sure that this is the one you're talking about?

utterance: absolutely. The one I wanna close out is gonna be account number oh six seven nine eight three nine.

utterance: OK. Wonderful, and it looks like in that account, you have a balance of forty-two dollars and I thought I heard you say that you would like to transfer that over to a different account that you have. Would you happen to have the account number you'd like to transfer it to, on you?

utterance: yes, I have it right here. I tried to make sure I had all my information for this transaction so we could get it done quick and easy over the phone. I would like to transfer it to account number oh seven seven six eight two five.

utterance: OK. Wonderful. I see that account. So what I will start doing is closing the savings account on my end. I will make sure that everything through the computer system and done online it will be closed. Now you still have to come in to one of our branches and sign two pieces of paperwork saying that you terminated this account. We just need your signature for a legal document saying that you did this, no one else did this. And that you know, nothing else can be done with this account. It's a done deal. But as of today it will be closed, per the computer system, and you should see no other activity. You should get no other charges, and you should see no other fees or you you can't use it yourself, so. As of today it will be closed. just sign that paperwork and then it'll be official. and I am transferring that forty-two dollars over to your checkings account right now. Gimme one second.

utterance: OK. That's so great. Like, I I go to the bank on a regular basis so signing that paperwork will be no big deal. In fact, I like to go in and talk with the people anyways, so that'd be. That'd be just an excuse for me to go up there and say hi to everybody.

utterance: That's great. I'm glad you have such a great relationship with the people that work at your bank. it's nice when they come in and and see other friendly faces. So, OK, I have that closed out. I have the money transferred over. Is there anything else that I can help you with today? Since we're on the phone and I have your accounts all pulled up?

utterance: actually actually, yeah, there is. I actually have a credit card through you guys and I I've just been kinda making payments on it. But I haven't really looked at the details. Is there any way you can give me the. My. The balance I have on that credit card?

utterance: actually, yes, I can. I need two pieces of information from you to look at that card. I see you only have one credit card account. So, can I please have your mother's maiden name?

utterance: yes, that would be Martin. M A R T I N.

utterance: OK. Also, may I have the credit card number?

utterance: oh. Just. Crap. Just one second. I didn't. I didn't pull that down cuz I didn't think I'd be asking about my credit card. But I have it. I have it right upstairs. Can you just. Can you just hold on for one second so I can go grab it? And I'll have. I'll have the number right in front of me.

utterance: Sure. No problem. Take your time. Go ahead. I'll be right here.

utterance: OK, thank you so much. I'll be. I'll be right back.

utterance: OK. OK. I'm back. Are you there?

utterance: Yes, Mrs. Dunning, I'm here. Did you find your credit card number?

utterance: yes I did. It's right here. OK. It is Four four eight five nine nine five nine four four two five nine seven four three.

utterance: OK. Wonderful. Mrs. Dunning that credit card has. You're looking for the balance, correct? You wanna know how much you owe on this?

utterance: Mm yes, ma'am. That is correct.

utterance: OK. You have an outstanding balance of eight hundred and seventy-three dollars.

utterance: OK. That's about what I thought. I've just been paying on it steady and sure. But I haven't really checked the balance, but, that's about where I thought it was. Thank you for checking on that.

utterance: Oh, no problem, Mrs. Dunning. is there anything else I can help you with today?

utterance: no, I think that's gonna be it. Thank you so much for your help.

utterance: No problem, Mrs. Dunning. And you have a wonderful day. Thank you for calling and thank you for banking with us.


utterance: Good afternoon. Welcome to Intellibank. This is Rose how can I help you today?

utterance: Hi Rose. My name is Kim. How are you today?

utterance: Oh. Doing great Kim. Thank you so much for asking.

utterance: I have a question. Let me see here I am trying to do a wire transfer. I was trying to do it online and I kept getting stuck at one point so I figured I would just call and see if if you all could help me do it over the phone.

utterance: Sure.

utterance: Sure I can definitely help you with that today. No worries. I just have to ask you a few questions to get into your account OK?

utterance: Sure.

utterance: All right. Let's see here so I know you said your name was Kim. It's not Kimberly? Just Kim?

utterance: Right. Just Kim.

utterance: OK. Thanks, and what is your last name Kim?

utterance: my last name is Johns. J O H N S.

utterance: All right. Thank you, and what is your date of birth?

utterance: Four twenty-four nineteen seventy-seven.

utterance: OK, and I have to ask you your security question. What is your mother's maiden name?

utterance: That's Murphey.

utterance: Thank you, and what type of account are we making the transfer from?

utterance: we're making the transfer from my checking account.

utterance: OK, and what is that account number?

utterance: let's see here bare with me for one moment.

utterance: Certainly.

utterance: Thought I had that account right in front of me.

utterance: Give me one second I'm just gonna run into the kitchen and try and try and grab it.

utterance: How's the weather been where you are?

utterance: Oh. Girl it's wonderful.

utterance: finally and I'm saying that because it's been so amazingly hot this summer. It's been more then I can handle. Like, no one wants to go outside and your whole entire face of makeup melt off every time you're going from your car to your house. I mean. It's. It's insane.

utterance: Oh. That's wonderful.

utterance: Yes.

utterance: Yeah. It has been really hot this summer.

utterance: Mmhm.

utterance: Now it's a lot better it's definitely cooling off there's no humidity anymore and I'm excited to go and hang out at our fire pit. We I I don't own my home but I just moved into a condo unit that has a communal fire pit and I'm thoroughly looking forward to cool nights and smores.

utterance: Oh. That's awesome. Yeah that sounds really awesome.

utterance: Yes ma'am.

utterance: OK. I have my account number here.

utterance: OK.

utterance: it is seven zero eight five six four excuse me. Six seven four four.

utterance: Awesome. Thank you so much, and how much money would you like to transfer?

utterance: I'm gonna transfer five hundred dollars even. and I have the routing number and account number. for, I'm actually transferring this money over to my mom's account so I have her information for when ever you're ready.

utterance: OK.

utterance: I'm ready go right ahead.

utterance: OK. The routing number is zero five five zero nine five five seven five.

utterance: Thank you.

utterance: All right and the account number.

utterance: and the account number is one one two one zero zero zero five nine five.

utterance: All right. Thank you.

utterance: OK, and I'm sorry to ask you this again what did you say the dollar amount you were transferring was?

utterance: Oh. That's OK five hundred dollars even.

utterance: All right. I am initiating the transfer right now bare with me it usually takes anywhere from two to three minutes for that to be completed and once it is done I'm going to send you a confirmation to your email, OK?

utterance: Oh. OK. That's perfect.

utterance: All right. One moment.

utterance: OK. Ms. Johns. Looks like it went through, went through faster than I thought it would. sending you the confirmation now, that only takes about thirty seconds, if you don't mind checking your email to see if that's come through.

utterance: Sure. Yeah let me go ahead and check my email right here.

utterance: OK.

utterance: Ope, I just saw the notification come through on my phone.

utterance: OK. So I did get the email confirmation.

utterance: Fantastic. Was there anything else that I could help you with today?

utterance: no that's everything. Thank you so much. I really appreciate your help.

utterance: You are very welcome Ms. Johns, and we thank you for your loyalty and business here at Intellibank, and I hope you have a wonderful rest of your day.

utterance: Thank you. You too hun.

utterance: Bye bye.

utterance: Bye bye.


utterance: Hello. Thank you for calling Intellibank. This is Peter. How may I help you?

utterance: Hi Peter. This is Simone. How are you doing? Sorry about that.

utterance: Hi S~

utterance: I'm doing.

utterance: Well. How are you doing today Simone?

utterance: Oh, I'm doing good. I just a need some assistance.

utterance: How can we assist you here at Intellibank?

utterance: I have to make a wire transfer.

utterance: OK. is this a local or an international wire transfer?

utterance: It is a local.

utterance: OK. Perfect. All right. So, Simone, I'm gonna need to get some information from you to start. First of all, Simone, what is your last name?

utterance: Bishop.

utterance: Bishop. OK. And your date of birth?

utterance: April seventh, nineteen sixty-four.

utterance: OK. And do you have a checking account number?

utterance: I do, but I don't know it on top of my head.

utterance: OK. All right. So how about a. We can go with an address here.

utterance: Yeah. Let's do address.

utterance: OK. So the address on file that we have?

utterance: Seven hundred and sixty Maple Road.

utterance: Seven.

utterance: Sixty Maple Road?

utterance: Yes.

utterance: OK, and?

utterance: Stone, New Hampshire, nine one zero one one.

utterance: All right. OK, I've got you pulled up here. So for security purposes, the last four digits of your social security number?

utterance: One one seven four.

utterance: One one seven four? OK. That is correct. All right. So which account are we are we wiring the money from?

utterance: it will be from my saving account and we need to wire them to Keller Williams.

utterance: OK. All right, so. And your savings account number is ending in two three one two, correct?

utterance: I believe so.

utterance: OK. All right. All right. And we are wiring that to Keller Williams? OK? Do you happen to have a routing and transit number for a Keller Williams?

utterance: I do actually. Just hold on just a. I had it like right here next to me, just. Can you just hold on a minute, please? Thank you.

utterance: Sure, I can.

utterance: OK. which one do you want first?

utterance: go ahead and give me the routing number.

utterance: OK, it's two three one four five five one two two.

utterance: OK. So we have two three one, four five five, one two two?

utterance: Correct.

utterance: OK, and then the account number?

utterance: It is nine one zero, two one three five seven.

utterance: OK. You said nine one zero, two one three five seven. Correct?

utterance: Correct.

utterance: OK. All right. So I'm pulling that account up and it looks like that account is with Wells Fargo? And you said it's Keller Williams? Is there another name that is going on that? Like an attention or anything?

utterance: Yes.

utterance: No.

utterance: through attention earnest money.

utterance: Earnest money. OK. All right. So then, and then, how much are we wiring?

utterance: fifteen thousand.

utterance: Fifteen thousand dollars, and that's coming out of your savings account, correct?

utterance: Yes.

utterance: OK. So we'll put that all together. And just to let you know, there is a fifteen dollar fee for a wire transfer.

utterance: OK.

utterance: OK.

utterance: Can you take that out of my checking account, please?

utterance: yes, that's your account that ends in two three one one? Correct?

utterance: Yes.

utterance: All right. Yes, I can take that out of your checking account. All right. So I got this wire transfer processing. So it should go through within the next forty-five minutes, and if there's an issue somebody from our wire transfer department will be in contact with you.

utterance: OK. can you guys send me a transaction receipt on to my email?

utterance: absolutely, we can. And is that the email Simone Bishop at Gmail dot com?

utterance: Actually, let's use a different one. It will be again Simone Bishop but at Yahoo dot com.

utterance: Oh.

utterance: At Yahoo dot com? OK. All right. So we can send that receipt to Simone Bishop at Yahoo dot com. OK. And is there anything else that we can we can help you with today?

utterance: OK.

utterance: no. I'm just gonna. We'll be waiting for the confirmation emails so then I know that everything is safe and they have received it.

utterance: OK. And do you have a counterparty on the other side that's that's looking for this wire transaction? This wire transfer.

utterance: no. I don't know. I don't know.

utterance: No? OK.

utterance: All right. Well, maybe you could call Keller Williams to verify that they had received it in about forty-five minutes to an hour.

utterance: OK.

utterance: And is there anything else that we can do for you today?

utterance: actually no. That is all.

utterance: All right. Well if there's nothing else, thank you very much for calling Intellibank. And we look forward to serving you in the future.

utterance: thanks a lot, Peter.

utterance: All right. Have a great day.

utterance: You too. Bye.

utterance: All right. Bye.


utterance: Hello, and thank you for calling Intellibank. You've reached Robert. How can I help you today?

utterance: Hi, Robert. My name is Sarah Thomas. I'm calling because I had some problems recently. My account was closed because of fraudulent actions. I don't know, but I need to open a new one.

utterance: OK. That that shouldn't be a problem I could suggest that you go to a nearby branch if you're OK with that.

utterance: Yeah. That sounds good.

utterance: OK, let me ask you for your current street address.

utterance: Yeah, just give me a second, because I'm not at my house right now. I just I check it and I will tell you.

utterance: OK, no problem. I'll wait.

utterance: OK, the street address is five four five four White Vine Drive and the city is Houston, Texas.

utterance: OK, fantastic. Lemme just go ahead and look up that, for you. It looks like you you're not too close to any branches right now. We do have our closest branch being out in Dallas, Texas. I'm not sure you're prepared to to go that far or if you'd like I could consider other options that could be useful to you.

utterance: Yeah, maybe the the other options because that seems like too far away for me.

utterance: OK if you would like to go on to your our online banking service. Maybe there you could find some information. you could also I could try to escalate your call to to someone in the fraudulent department that might know something more about what happened. but if you'd like personalized service, especially if you're looking to open a new account I would suggest making the travel down to Dallas, Texas, so that you can find the local branch. If you'd like I could give you the address there.

utterance: Yeah, you know what? Just give me the number and give me the address, in case I decide to go.

utterance: OK we have our closest branch being at three four five eight Sunrise Drive and that's in Dallas, Texas. It looks like that's going to take you about forty minutes by car to get there and the opening hours for that are at eight and closing hours are at five p.m.. So they're also closed on the weekends, so you may have to wait until tomorrow to go.

utterance: OK, well, that's very helpful. and I will do that. Thank you.

utterance: Well I'm glad to be of service. Is there anything else I can help you with while I'm here on the line with you?

utterance: No, I think that will be everything for today. You were very helpful.

utterance: Alright, well thank you for calling Intellibank, once again. and I I'm here to help you if any more need arises. My name is Robert and I hope you have a great day.

utterance: You too, bye.

utterance: Thank you, bye.


utterance: Thank you for calling Intellibank. This is Mike. How may I help you today?

utterance: yes, how you doing, Mike? Was calling to see. Well, I was calling close my account and I wanted to move the funds that's in that account into my checkings account. I wanna close my savings and move it into my like checkings.

utterance: All right.

utterance: OK. Just to understand clearly. You wanna completely close your saving account. Moved that money and place it into your checking account.

utterance: Yes.

utterance: OK. We can definitely do that. Give me one second.

utterance: And what is your first and last name?

utterance: Oh, Ryan McKensick.

utterance: OK and Mr. McKensick, what is your date of birth, sir?

utterance: twelve nine eighty-five.

utterance: OK, Mr. McKensick. If you can please provide me with an authenticating ID number, credit card, social security driver's license, state ID number, account number.

utterance: yeah sure. Hold on. Let me get my credit card for you.

utterance: No problem at all, sir. Take your time.

utterance: OK my credit card number is four zero three nine.

utterance: OK.

utterance: Zero five five zero.

utterance: OK.

utterance: Eight four seven six.

utterance: OK.

utterance: Six nine eight zero.

utterance: Six nine eight zero.

utterance: OK, Mr. McKensick. I'm gonna answer the security question that's on, excuse me, ask the security question that's on your account. What street did you grow up on, sir?

utterance: I grew up on Hampton Avenue and my phone number is two one six two seven six eight four three nine.

utterance: And my email address is B Rabbit eighty-three forty-six at Gmail dot com.

utterance: OK. Thank you for all that information, Mr. McKensick.

utterance: No problem.

utterance: I'm gonna open up your account here and let me just get to this screen. One second.

utterance: Mr. McKensick, what is the reason for your closure of your savings account today? Is there anything that was wrong with it or anything that that we could've do to maybe keep it open for your today?

utterance: no, nothing in particular. I just really have my money all my money in one place that's all.

utterance: OK.

utterance: And you said you'd like to take that and put into the checking's. Correct?

utterance: Yes.

utterance: OK.

utterance: OK. So what we're gonna do. I'm gonna need a couple more pieces of information in order to fulfill your request today, Mr. McKensick.

utterance: What is the routing number associated with the checking account?

utterance: let me get that for you.

utterance: No problem. Take your time.

utterance: OK. You say my account number or my routing number?

utterance: I need it for the. I need your routing number first, please.

utterance: OK. The routing number is four four zero.

utterance: Four four zero.

utterance: Nine six seven.

utterance: Nine six seven.

utterance: Six five.

utterance: One two.

utterance: Six nine.

utterance: One two. OK and then Mr. McKensick, may I have the account number associated with the checking account, please?

utterance: OK. The account number is one zero two seven eight nine five six three six.

utterance: Mhm.

utterance: OK, Mr. McKensick, it says that that account number is incorrect. Do you think that you may have made a mistake on one of the numbers?

utterance: Hold on let me see OK. Will read that back to you.

utterance: OK.

utterance: one zero two.

utterance: Mhm.

utterance: Seven eight nine.

utterance: Mhm.

utterance: Five six seven eight. I'm sorry.

utterance: All right. That Mr. McKensick. No problem at all. I have access to your account. Just give me one second here, sir.

utterance: Go ahead, sir.

utterance: OK Mr. McKensick, it says here in your savings account that you have five hundred eleven dollars and twelve cents and in your checking account there is seven hundred ten dollars and twelve cents. Correct?

utterance: yes. That sound all right.

utterance: OK.

utterance: OK so what we're gonna do here is we're gonna put the savings account at a closure. We are gonna transfer those funds over to your checking account and that's all just gonna be one big balance for you there. OK?

utterance: yes. Thank you. Thank you.

utterance: No problem at all. Give me one more second here.

utterance: OK. So I can I can confirm that I have completely closed your savings account today, Mr. McKensick, and transferred your funds over to your checking account. now is there anything further about banking products that we have available maybe some of our other programs or cards or anything of that nature?

utterance: no. Nothing I can think of.

utterance: OK. Well, Mr. McKensick, I do thank you for banking with Intellibank today. My name is Mike again. You have a great day.

utterance: All right. Thank you. You too.

utterance: No problem.


utterance: Good morning. Thank you for calling Intellibank. This is Amber. How can I help you?

utterance: Yeah, Amber. This is Robert Johnson. I I'm at the grocery store and for some reason my card keeps on saying can't like it's a like a reading error? I keep on putting the chip in and then it's not reading it or something is what the lady's trying to tell me.

utterance: OK. have you tried cleaning off the magnet in the chip area on your card?

utterance: man, I've tried every which way. This thing is just not reading and I think I'm holding up the line.

utterance: OK. So, I'm guessing the card very well might have become demagnetized.

utterance: Oh no.

utterance: so what we can do is we can order you a new card. That'll take about six to ten business days to arrive in the mail.

utterance: Is there a quicker way like to get this solved, because I'm kind of on a time crunch.

utterance: So, yes. So, what I would recommend is you go into the your local branch, let them know about the problem. They can help you order up a new card and then in the meantime they can give you it's kind of like a gift card that is preloaded and that way you won't be without a cashless form of payment.

utterance: Oh, that sounds great.

utterance: And then.

utterance: Yup and then you can use that until you get your new card in the mail and if you run out of a balance you can always go back and load a little extra money on it.

utterance: OK. well, I'm over here at twelve twelve North Shore Lane. is there a branch near here?

utterance: let me look that up. Just give me one moment here to switch my screens. OK. It looks like the nearest location is about two miles away from that address and that branch location's address is sixteen fifteen Main Avenue.

utterance: Oh, shoot. I'm on my lunch hour. Is there a. What are your hours?

utterance: So that branch location, their hours are Monday through Friday seven thirty a.m. to six thirty p.m. and then on Saturdays it is open from eight a.m. to noon and Sundays are closed.

utterance: Oh, wow. Actually, I can just stop there after work then.

utterance: Perfect. That would be wonderful. I can make a note in the system and let them know that there will be an individual coming in and this is what they will need help with.

utterance: Oh, that'd be great, because then I can just wrap up what I'm doing over here, have my sandwich and get on with my day. That'd be great.

utterance: Yup. can I just get your date of birth and your account number real quick?

utterance: yeah. That's six thirteen of eighty-seven and my account number is oh two two one seven three. It's funny too because seven three is my lucky number, so I always remember that.

utterance: Well, today's your lucky day. We'll get you taken care of and you won't be without a cashless form of payment. I've got this note in the system that you'll be stopping by and that and that you'll need to get a new card ordered.

utterance: All right.

utterance: Is there anything else I can help you with today?

utterance: No, you've been a real help. Thank you.

utterance: Not a problem. Well, you have a good rest of the day and we'll talk to you soon.

utterance: You too.

utterance: Bye bye.


utterance: Hello, Intellibank. Where banking is better for you. How may I help you? This is. This is Jim.

utterance: Hi, Jim. My name is Sally. And I'm just trying to figure out where there's an ATM that's fairly close to my house.

utterance: OK. So, what is your address?

utterance: Yes, I'm at four two six Rock Road.

utterance: OK, and in what city?

utterance: I'm in Littleton.

utterance: in?

utterance: Nebraska.

utterance: Nebraska? OK.

utterance: Mhm.

utterance: Do you need my ZIP code?

utterance: I do please.

utterance: My ZIP code. I thought you might. My ZIP code is four three two four five.

utterance: OK. So. Let me look on my computer here. It'll take me just a second.

utterance: Yeah, I'm trying to find this ATM. but I want something kind of close. The traffic's awful.

utterance: Yeah, I. I can understand that. OK, it looks like there's a ATM on College Street.

utterance: Uh-huh.

utterance: Dean Street. Ash and Sycamore in your area.

utterance: Well, OK. I might be able to try the one on Sycamore. I'm telling you, this traffic's awful. I heard they might put a roundabout in, over by College, have you heard that?

utterance: I haven't heard that yet.

utterance: I kinda hope they do. I think it'll move. Move the traffic a little faster. I've been stuck at that light there before for I don't know, it feels like an eternity.

utterance: Well, there is a. Another alternative. Maybe you can if you wouldn't. Wouldn't mind going to another bank, there's actually a a bank near you. It's. It's a First Security Bank. But you do have to remember that if you use their ATMs, It's gonna charge you four dollars per transaction.

utterance: Now, do you mean change my account over there?

utterance: No. You can actually use anyone's ATM. They're just going to charge you to do that.

utterance: Oh, I see, I see. OK, well, thanks for that bit of information. Hey, I do have a question for you, too. so I need. So. Here's the deal. I love to buy and sell on Marketplace. I don't know if you ever look at that. But I love to buy and sell stuff on Marketplace. But sometimes, I need to buy something, and the bank's already closed. So that's why I'm looking for this ATM.

utterance: OK. So. Go ahead.

utterance: But.

utterance: But then, sometimes I either decide I don't want something. Or, I sell something and I don't want to have the money hanging around. So I want to know, can I make a cash deposit through an ATM?

utterance: Yes, you can. All you have to do is go in and put your card in.

utterance: Mhm.

utterance: Instead of hitting withdrawal, you hit other, and then you go to deposit. You put in however much you want. So if it's a hundred dollars, you put in one zero zero dot zero zero. And then hits enter. It will actually push the door open for you, so you can enter your cash in. And then, it will give you a receipt.

utterance: OK, this might be a silly question, but you know how when you get money out of the ATM , it just comes like in, you, twenties or something, you don't get fives and ones. If I put it back, do I only. Can I only put it back in denominations of twenties and hundreds?

utterance: No. You can put them in in any denomination. Actually, someone goes out there every day and pulls that money out. And counts it. And takes it up to the. To the main bank. So you can put anything in. But you cannot put coin in, though.

utterance: Oh, OK. OK, well, you know, it would sure be helpful. You maybe pass this along to whoever's in charge. It would sure be helpful if you could get things like fifteen, or forty-five, or twenty-five, or thirty. Other I understand the ones, but man, if you could get multiples of five, that would sure be helpful.

utterance: Well, I'll. I'll let my supervisors know about that.

utterance: Yes, thank you.

utterance: Oh, and I. I do want to remind you of one other thing also. when you're taking money out, four hundred dollars per day is the maximum amount that you can pull out of the ATM.

utterance: OK. All right. Well, that's good to know. And I have a question. In case I don't remember what you've said, or if I'm gonna meet somebody at a location that's not by my house, How can I find a list of your ATMs? There has to be a list somewhere of locations.

utterance: Yes. Do you have an iPhone?

utterance: Yes.

utterance: OK, so you need to go to your App Store. You'll find Intellibank. It'll have our our logo there. Click on that. It will download to your phone. And then once you get into there, there were actually is place that says ATM locations. Click on that, and it will actually tell you where the nearest ATM is.

utterance: OK. Does it keep up with me in real time through my maps, or do I have to enter the address of where I am? Cuz sometimes I don't exactly know the address of where I am.

utterance: No, it. It will follow you. so you won't have to worry about putting in an address or anything like that.

utterance: OK, well that's really helpful.

utterance: Well, do you need any other further information?

utterance: I don't think so. Not today.

utterance: OK, well if you need anything else, just give us a call back.

utterance: All right, thank you.

utterance: Have a good day.