utterance: Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?

utterance: Good morning, How are you?

utterance: I'm fine as well. How may I help you?

utterance: I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?

utterance: You will need to reset your password ma'am.

utterance: can you help with that?

utterance: Yes I can ma'am. I'll need some of your details for identification ma'am.

utterance: What details to be precise?

utterance: What's your first name ma'am?

utterance: Anabel.

utterance: Is it spelt as A.N.A.B.E.L.L.E?

utterance: No, It is spelt as A.N.A.B.E.L.

utterance: Can I have your last name ma'am?

utterance: Lugo.

utterance: Anabelle Lugo right??

utterance: Yes please.

utterance: What's your date of birth ma'am?

utterance: July Twentieth, Nineteen Ninety Three.

utterance: Just a minute ma'am.

utterance: Alright.

utterance: What's your mobile number ma'am?

utterance: Two Four Four.

utterance: Two Four Four.

utterance: Three Five Two.

utterance: Three Five Two.

utterance: Eight Two Two Nine.

utterance: Kindly reconfirm your phone number ma'am. Two Four Four Three Five Two Eight Two Two Nine. Is that correct ma'am?

utterance: Yes that's right.

utterance: Can I have your Social Security Number ma'am?

utterance: My Social Security Number? I'll need to get it from my notepad. Just a minute please.

utterance: Alright ma'am.

utterance: Two Zero Four.

utterance: Two Zero Four.

utterance: Zero Seven Eight.

utterance: Zero Seven Eight.

utterance: Two One One.

utterance: Two One One.

utterance: Two Zero Four Zero Seven Eight Two One One.

utterance: Confirmed ma'am.

utterance: Can I change my home address and also add a dependent?

intents: ChangeAddress AddDependent

utterance: Yes ma'am. I can help you with it but let me sort this out first.

utterance: Uh-huh.

utterance: What's the answer to your Security Question ma'am?

utterance: I can't remember my security question.

utterance: I can help you change your security question. We have a range of questions you can pick from ma'am.

utterance: whoa! Please kindly help me out with it.

utterance: Kindly pick the question you can easily remember ma'am.

utterance: I will write it in my notepad.

utterance: Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.

utterance: My mother's maiden name is Cole.

utterance: ! My name is also Cole.

utterance: Whoa! That's so nice.

utterance: Your new security question is your mother's maiden name and your security answer is Cole.

utterance: #Um, It's well noted.

utterance: What's your email address ma'am?

utterance: Annielugo one two five at hot mail dot com.

utterance: A password reset link will be sent to your mail ma'am. Please kindly click on the link to reset your password.

utterance: Thanks for the help.

utterance: Should I go ahead with the change of address ma'am?

utterance: I've not finalised my movement plans. I'll do that later.

utterance: Is there any other thing you would love me to help you out with ma'am?

utterance: That would be all for now.

utterance: Enjoy the rest of the day ma'am.

utterance: You too.

utterance: Bye!

utterance: Bye!


speaker_role: Agent

utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

speaker_role: Customer

utterance: Hi, how's your day going?

utterance: Fine, how's yours too and what can I do for you?

utterance: Fine, I want to get auto quote.

utterance: Okay, can you provide me your name?

utterance: my name is Isreal Henderson.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's four four zero one.

utterance: Four four zero one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, four four zero one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said four four zero one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is August third, nineteen ninety.

utterance: August third, nineteen ninety right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the auto type?

utterance: it's a toyota car.

utterance: Okay. Can you prescribe the auto model?

utterance: ES Seven hundred.

utterance: Okay, what is the year of the automobile?

utterance: Twenty twenty brand.

utterance: Alright. Please provide me the mileage of the automobile?

utterance: I'll do that, let me confirm it.

utterance: Alright sir, take your time.

utterance: it's just about two months.

utterance: Okay which of the pet plan did you want to go for?

utterance: Yes please, Petcare Auto is what I go for.

utterance: Alright. Hope the price as one thousand five hundred dollars?

utterance: Yes I do.

utterance: Please you have choose either phone or email for the slot method.

utterance: Yes please I will go for email.

utterance: Okay. Wait a moment it's process.

utterance: okay.

utterance: Kindly provide me your email sir.

utterance: Thanks it is isrealhen at yahoo dot com.

utterance: Okay confirm. The link to get the auto quote is successfully sent to your mail sir.

utterance: Thanks.

utterance: may I know if there is anything more I can do for you?

utterance: No that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Alright thanks. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.

utterance: Alright. I can help you with that. May I have your first name and your last name sir?

utterance: My name is Joe Willock.

utterance: Okay sir. Joe as the first name and Willock as the last name. Is that correct sir?

utterance: Yes, that's right.

utterance: Okay. I'll also need your birth date and your customer number.

utterance: #Uh, sorry? My birthday? My birthday isn't today.

utterance: (laughter), your date of birth not your birthday sir.

utterance: Oh! I thought you were asking me to celebrate my birthday.

utterance: (Laughter).

utterance: Okay. My date of birth is September sixth, nineteen ninty four.

utterance: September sixth, nineteen ninty four. Is that correct?

utterance: Yep, that's it.

utterance: May I have your customer number please?

utterance: My customer number is just a moment please.

utterance: Take your time.

utterance: Okay. Got it. My customer number is two two one one.

utterance: two two one one.

utterance: three three four one.

utterance: three three four one.

utterance: Yes, that's right.

utterance: Alright. Please hold on.

utterance: Okay.

utterance: Okay. To be able to cancel your plan, I'll need to have your policy number.

utterance: Policy number? What's that?

utterance: Your policy number is the string of numbers below your profile picture.

utterance: Oh! I think I wrote that somewhere. Just a moment please.

utterance: Sure. Take your time.

utterance: Okay. Got it. It's one one one two.

utterance: One one one two.

utterance: Three three four four.

utterance: Three three four four.

utterance: Yep, that's right.

utterance: one one one two three three four four. Is that correct?

utterance: Oh! it's actually three three three four. The last four digits are three three three four.

utterance: Okay. One one one two three three three four. Is that right?

utterance: Yes, that's right.

utterance: Hold on while I check the system please.

utterance: mhm.

utterance: Gotcha, to cancel your plan, I'll need to confirm the plan which you are currently enrolled in.

utterance: I'm currently on Homeowner plan.

utterance: Alright. May I ask which of the homeowner plans you are currently on?

utterance: I thought these things should be on your system. Why are you asking me what plan I'm on when you can just check your system.

utterance: Sorry for the inconvenience sir. Actually I have them on the system but I just need confirmation.

utterance: that's homeowner preferred plan which is currently one thousand six hundred dollars per year.

utterance: Okay. That's right.

utterance: Yes, of course.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: Oh it's I actually still have plans to still enroll but on a lesser plan.

utterance: okay. May I know if the cost of the current plan have caused you any inconvenience?

utterance: Jeez, can we just go ahead and cancel it? I don't really have time to start explaining that to you.

utterance: Kindly hold on while I try to confirm on the system.

utterance: Yeah sure.

utterance: I'll proceed with the cancellation of your plan. Do you confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: Alright. Please hold on while I proceed with the cancellation.

utterance: Yeah sure.

utterance: Okay done. Your plan is now cancelled. May I ask if you plan to enroll in a lesser plan immediately?

utterance: Actually, not really, not now.

utterance: Alright sir. May I ask if there is anything else I can help you with?

utterance: I actually wanted to ask you if I could cancel the plan on the website myself instead of having to make a call in case of next time.

utterance: Of course sir. I can help you with that.

utterance: Okay. I'd love that.

utterance: Good. I'll explain that shortly.

utterance: Hold on while I get something I can write on.

utterance: Sure. Take your time.

utterance: Okay. I've got that. Please go on.

utterance: Alright sir. In order to cancel a plan, you'll need to click on the profile icon after logging into the website.

utterance: I'll click on profile after logging in?

utterance: Yes, that's right.

utterance: Okay. What next?

utterance: After clicking on your profile, you'll look for the Plan types icon.

utterance: I'll click on the Plan types icon. Alright, go on.

utterance: Then you just need to click on the plan you intend cancelling.

utterance: Okay. I think I got that.

utterance: Alright. Then you can just go ahead and click on cancel and that'll be all.

utterance: Oh! it's actually very easy.

utterance: Yes it is sir.

utterance: I really appreciate your efforts and the time you've taken to explain all these to me. Hope you don't mind if I asked for your name?

utterance: No problem sir. My name is Jake Fowler.

utterance: Jake Fowler? Really! My wife's cousin bears exactly the same. I wonder if you both would look alike.

utterance: (laughter), well, I doubt that. but it's a pleasure sir.

utterance: Yes, it is.

utterance: Is there anything else I can help you with?

utterance: Well, I don't know if your company offers any kind of renters insurance.

utterance: Yes, we do. Should I brief you on the types of renters insurance we offer?

utterance: Yes please.

utterance: Okay. We have two types of renters insurance.

utterance: Okay.

utterance: The first one is Renters Basic which costs two hundred dollars per year and renters preferred which costs three hundred dollars per year.

utterance: It's actually nice. I've made enquires elsewhere and your company seems to offer it at a cheaper rate.

utterance: Yes sir. We always try to give the best at affordable rates to all our customers.

utterance: That's good. Thank you.

utterance: Thank you sir. Is there anything else you need sir?

utterance: I think that'll be all for now.

utterance: Thanks for contacting us sir.

utterance: Thank you too, it's been a pleasure.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.

utterance: Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind.

utterance: Go ahead.

utterance: May I have your first name and last name please?

utterance: My name is Peter Pierce.

utterance: Okay, Peter as your first name and Pierce as your last name?

utterance: That's it.

utterance: l'll also need you customer number.

utterance: Where can I find that? I'm not really familiar with all these digits.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is six seven right?

utterance: It's always eight digit long.

utterance: yes, it is.

utterance: Right. Call that number for me please.

utterance: Yeah. It's five one seven four.

utterance: five one seven four.

utterance: five eight seven zero.

utterance: five eight seven zero.

utterance: That's it.

utterance: Okay. Five one seven four five eight seven zero right?

utterance: Yeah. That's correct.

utterance: May I have your date of birth please?

utterance: It's twenty fourth of January, nineteen eighty five.

utterance: You said twenty fourth of January, nineteen eighty five right?

utterance: Sure.

utterance: To check your payment status, I need to have your policy number. You can find this number on your account page in our website.

utterance: okay, give me a moment. Let me look for it.

utterance: Sure, please take your time.

utterance: Policy number, Is it the string of number below my profile picture?

utterance: yes exactly. Could you read that number to me?

utterance: Sure. It's four six zero.

utterance: Four six zero.

utterance: Nine four four.

utterance: Nine four four.

utterance: Eight five three.

utterance: Eight five three.

utterance: Yep thats it.

utterance: Okay. Four six zero Nine four four Eight five three right?

utterance: Yes that's correct.

utterance: One last thing. When did you make the payment?

utterance: that should be two days ago at around sixteen hundred hour.

utterance: Okay, just a moment please.

utterance: Thanks for being patient with us sir.

utterance: No problem.

utterance: I'm pleased to inform you that your payment is succesful.

utterance: Thanks. What a relieve.

utterance: We're very sorry for any inconveniences.

utterance: It'alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: You're welcome.

utterance: Do have a great day.

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how are you doing today?

utterance: I'm fine. Thank you. And you?

utterance: I'm good too.

utterance: So how may I help you sir?

utterance: I wanted to ask if I could change my password on the website or if I have to make a call before changing it.

utterance: Well, I can help you with your password reset here but you can also do it yourself on the website.

utterance: Oh! Alright. I think definitely need to know how to do that.

utterance: Yes sir. I'll need your first name and last name to help with your password reset.

utterance: My name is Sean Jackson my email address is sean jackson plus B fourteen at gmail dot com.

utterance: Thank you sir, Sean Jackson....Just to confirm, is sean spelled with s.h.u.n?

utterance: No, it is S.e.a.n.

utterance: S.E.A.N Okay. I'll also be needing your date of birth, phone number and your social security number.

utterance: Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day.

utterance: Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it.

utterance: It's okay. Let's just get on with it.

utterance: Thank you for your understanding sir. You can go on.

utterance: my date is birth is July third, nineteen seventy eight.

utterance: Okay. You said July third, nineteen seventy eight right?

utterance: Yep, that's right.

utterance: Kindly go on sir.

utterance: what were the other information you requested for?

utterance: Your phone number and your social security number sir.

utterance: Okay. My phone number is one five two four five.

utterance: one five two four five.

utterance: Five four five two one six.

utterance: Five four five two one six.

utterance: Yep, that's right.

utterance: Okay. one five two four five Five four five two one six, is that correct?

utterance: Yep, that's right. Please what else do you need? I don't have all day.

utterance: Just a moment sir.

utterance: mhm.

utterance: Okay. Can I have your social security number sir?

utterance: just a second please. I think I wrote it somewhere h-here.

utterance: Sure, please take your time.

utterance: Okay. My social security number is three three Two.

utterance: Three three Two.

utterance: Three five two.

utterance: Three five two.

utterance: Six one One.

utterance: Six one One.

utterance: Yep, that's it.

utterance: Okay, three three Two There five two six one one is that correct?

utterance: sorry, my social security number actually ends with six seven three not Six one One.

utterance: okay, you said three three one Three five two six Seven three, is that correct?

utterance: Yes, that's correct.

utterance: Okay, Just a moment please.

utterance: mhm.

utterance: Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account.

utterance: Jeez, just go on.

utterance: Okay. What's your mother's maiden name?

utterance: My mother's maiden name is Alex.

utterance: that's correct.

utterance: Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time.

utterance: I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir.

utterance: Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?

utterance: I just need to confirm it sir. You said your email address is seanjacksen at gmail dot com. Is that correct?

utterance: mhm. Yes, it is.

utterance: Just a moment please. I need to verify your email on the system because your reset link will be sent there.

utterance: sorry what reset link has been sent to my email? I haven't received any reset link.

utterance: (laughter), the reset link hasn't been sent. I said the reset link will be sent to your email.

utterance: Oh! Okay.

utterance: Email verification is successful.

utterance: Okay. So what's next?

utterance: a reset link will be sent to seanjacksen at gmail dot com shortly.

utterance: Alright.

utterance: Kindly click on the link and reset your password.

utterance: Okay. Is that all?

utterance: Yes sir, is there anything else I can help you with?

utterance: Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me.

utterance: Alright sir. It's very easy.

utterance: Okay. Please go on.

utterance: In order to reset your password, you need to click on your profile icon.

utterance: Please hold on. I need to get something I can write on.

utterance: Okay. Take your time sir.

utterance: please go on. You said I need to click on my profile icon right?

utterance: Yes, that's correct.

utterance: okay. And then what??

utterance: After clicking on that, you'll see a password reset icon below your profile picture.

utterance: a password reset icon below my profile picture? Okay. Please go on.

utterance: Okay. You just need to click that account then it'll lead you to where you'll change your password.

utterance: o-okay. Is that all?

utterance: a password reset link will be sent to your email address just like I said earlier.

utterance: A link will be sent to my email. Okay, got that.

utterance: Okay sir. So you can change your password from there.

utterance: Alright. Thank you.

utterance: Thanks for your patience sir. Is there anything else I can help you with?

utterance: definitely not, I think that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thanks for your help.

utterance: Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better.

utterance: huh, after wasting so much of my time? I think you really need to work on time management.

utterance: We'll definitely work on that sir. Do have a nice day sir.

utterance: You too.

utterance: Thanks once again sir, bye!

utterance: Bye bye!


utterance: Hello, Good Afternoon, Welcome to Rivertown Insurance customer service, my name is Sonia. May I know you name?

utterance: Afternoon, I am Sandra.

utterance: Okay, can I refer to you as Miss or mister Sandra?

utterance: Yes, It's missus Sandra.

utterance: Oh! ok missus Sandra, welcome to Rivertown Insurance customers care service, how can I help you?

utterance: Yes thank you, #em I want to reset my account login password.

utterance: missus Sandra, if i can hear you right, you said you want to reset your account password.

utterance: Yes ma.

utterance: Okay, missus Sandra may I know why you are resetting to a knew password?

utterance: Yea, because I forgot the old one and I have thought over it but still couldn't remember it.

utterance: Well, missus Sandra we are very sorry for that.

utterance: Thank you.

utterance: Okay, mister Sandra is that all you want us to do for you?

utterance: Yes that's all, please is there any hope of doing it successfully?

utterance: Yea Sure, we can do that for you, but you will also Help us by answering some few questions.

utterance: Oh Okay, You can ask.

utterance: Okay, may i know your first name.

utterance: Ha hello, hello, i can't hear you.

utterance: Hello! hello!! can you hear me now?

utterance: Yes I can hear you.

utterance: Okay, I said may I.

utterance: What did you say, I think the network is bad.

utterance: Yeah, missus Sandra I said may I know your first name?

utterance: My first name?

utterance: Yes ma'am.

utterance: Okay, Nathaniel.

utterance: Na...tha...ni..el o.k.a.y, Your middle name ma.

utterance: Winnie.

utterance: Riny.

utterance: No. It's Winnie.

utterance: You mean Winning?

utterance: Yes Winnie.

utterance: Is it spelt W. I. N. N. I. N. G.?

utterance: No, it's W.

utterance: Ok, W.

utterance: I.

utterance: I.

utterance: N.

utterance: N.. you mean N for Nine?

utterance: Yes, then another N.

utterance: Oh Ok, N.

utterance: I.

utterance: I.

utterance: E.

utterance: E ok, W... I...N...N...I..E.

utterance: Yes that's the spelling.

utterance: Okay, what a nice name. Your Last name please.

utterance: Sandra.

utterance: S, a, n, d, r, a.... okay, missus Sandra, what's your date of birth?

utterance: Twenty Eight of July, nineteen ninety two.

utterance: T..w..e..n..t..y....E.i.g.h.t.....of.., J.u.l.y, Nine.t.e.e.n n..i..n..e..t..y.. two.

utterance: Yea, exactly.

utterance: Alright, What is your mother's maiden name?

utterance: Haa (Laughter) Oh my goodness, I I don't know what I wrote there at that time.

utterance: (Laughter) think of it ma.

utterance: Mirabelle #hn no, it's Josephine.

utterance: Ok, what is the name of your childhood best friend.

utterance: Ha, Nimi.

utterance: What's your favorite Pet?

utterance: (Laughter) It's Bird.

utterance: You mean Bird?

utterance: Yes, Bird.

utterance: Okay B.I.R.D. Alright. #Uh, could you please provide your phone number?

utterance: Yeah sure.

utterance: Okay.

utterance: #Em, two two nine.

utterance: Two two nine.

utterance: Five three.

utterance: Five two.

utterance: Nah not two, I said three.

utterance: Oh sorry, five three.

utterance: Yes, zero two four.

utterance: Zero? did you say zero?

utterance: Yes zero.

utterance: Okay.

utterance: Yeah.

utterance: Zero.

utterance: Two.

utterance: Two.

utterance: Sure.

utterance: Ok go on.

utterance: Nath sandy eleven at gmail dot com.

utterance: Nath sandy eleven at gmail dot com.

utterance: Yes.

utterance: Okay. Some moments please.

utterance: Ok.

utterance: Thanks for that. Your password reset is in progress.

utterance: O.k thank you.

utterance: Alright. So missus Sandra a new password have been sent to your Email. kindly log on to your email to check your new password.

utterance: Wow (so happy) thanks so much.

utterance: You are always welcome missus Sandra.

utterance: Yes ma.

utterance: If there's anything else, you can always reach out to us here and we'll be here to serve you better.

utterance: Okay. Thanks.

utterance: missus Sandra thanks so much for being a part of Rivertown Insurance company. Thank you, and have a wonderful night rest.

utterance: Thank you too Madam.

utterance: Good-bye.

utterance: Yeah goodbye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hello. I would love to change my insurance plan.

utterance: Okay. You will need to provide few of your details for identification sir.

utterance: Go ahead.

utterance: I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question.

utterance: Jezz! That's a lot of details.

utterance: I would make it a seamless one for you sir. Firstly, let's start with your first name.

utterance: Kerry.

utterance: Is it spelt as K.E.R.Y?

utterance: No, It is spelt as K.E.R.R.Y.

utterance: Noted.

utterance: What next?

utterance: Your last name.

utterance: Hilson.

utterance: H. i. l..s. o. n. right?

utterance: Yes please.

utterance: Your phone number?

utterance: Nine Four Four.

utterance: Nine Four Four.

utterance: Three One One.

utterance: Three One One.

utterance: Five Three Five Five.

utterance: Five Three Five Five.

utterance: Nine Four Four Three One One Five Three Five Five.

utterance: What next?

utterance: Just a minute sir.

utterance: Alright.

utterance: Your date of birth?

utterance: May Six Nineteen Sixty Five.

utterance: May Six Nineteen Sixty Five. Is that correct?

utterance: Yes please.

utterance: How many more details do you still need?

utterance: Just a few more sir.

utterance: Your Social Security Number sir?

utterance: I really cannot remember that.

utterance: I can help you with that.

utterance: Really?

utterance: Yes sir. Kindly provide your security question details sir.

utterance: I honestly cannot remember these details. Can you hold on for few minutes?

utterance: It's fine sir.

utterance: I have found my Social Security Number.

utterance: Kindly provide the details sir.

utterance: Two one one.

utterance: Two one one.

utterance: Six Eight Two.

utterance: Six Eight Two.

utterance: Nine Nine Four.

utterance: Nine Nine Four.

utterance: Two one One Six Eight Two Nine Nine Four.

utterance: Your Security answer sir?

utterance: Mabel.

utterance: That's right.

utterance: Any more details for identification?

utterance: No sir. Thats all for Identification. Why do you need a change of plan sir?

utterance: My family size just increased.

utterance: Congratulations sir.

utterance: Thank you.

utterance: So you need a higher plan, Is that right sir?

utterance: Yes you are.

utterance: #Um From my record, you were on basic home plan type before. Is that right?

utterance: Yes.

utterance: Alright. What plan do you want to change to?

utterance: Can you do a breakdown of the plans for me?

utterance: Sure sir. We have the Home preferred plan which is one thousand six hundred dollars per year. Are you with me sir?

utterance: Sorry, I wasn't paying attention. My little boy was throwing tantrumiss Can you repeat what you said?

utterance: Okay. I said we have the Home preferred plan which is one thousand six hundred dollars per year.

utterance: Okay.

utterance: We have the Home complete plan which is two thousand dollars per year.

utterance: That's a lot of money.

utterance: We offer one of the cheapest and most valuable insurance plans sir.

utterance: So which would you advise me to go for?

utterance: I will advise you go for the Home complete plan which is two thousand dollars consdering your family size sir.

utterance: Okay. What are the benefits of this particular plan over others.

utterance: It is a complete plan that insures the whole house. You get to enjoy the full benefits of insuring your home.

utterance: Quite catchy I must say.

utterance: You're absolutely right sir.

utterance: I want my family to have the best of life and live a comfortable life.

utterance: That's so thoughtful of you sir.

utterance: I must say you have a good customer care relation.

utterance: Thank you sir.

utterance: So how do I update my payment preference.

utterance: Kindly provide your credit card details sir.

utterance: What are the details required?

utterance: Your credit card number, the expiration date and the CVV.

utterance: My credit card number is Nine Zero Six Four.

utterance: Okay. Nine Zero Six Four.

utterance: Seven Eight Two One.

utterance: Seven Eight Two One.

utterance: Three One One One.

utterance: Three One One One.

utterance: Four Six Seven Eight.

utterance: Four Six Seven Eight.

utterance: Card Expiration date is December Twenty Twenty Two.

utterance: December Twenty Twenty Two right?

utterance: Yes.

utterance: Your CVV sir?

utterance: Three Two Six.

utterance: Your payment preference has been successfully updated.We have other insurance plans sir.

utterance: I would love to know about them.

utterance: We have the Life insurance, Automobile insurance, Pet insurance amongst others.

utterance: Tell me more about the Automobile insurance.

utterance: We have the basic automobile plan, the preferred automobile plan and the complete automobile plan.

utterance: What are their rates?

utterance: one thousand dollars per year, one thousand five hundred dollars per year, two thousand dollars per year respectively.

utterance: I will think about it much later.

utterance: Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Thanks for your time sir. Do have a lovely day ahead sir.

utterance: Thanks for being patient. I will definitely give you a good rating.

utterance: Thank you sir. My regards to your family sir.

utterance: Bye Bye.

utterance: Bye Bye.


utterance: Hello thanks for calling Rivertown insurance, my name is Sean, how may I help you?

utterance: Hi Sean. My name is Morris.

utterance: Good morning Morris. How may I be of service?

utterance: I would like to cancel the automatic billing on my account.

utterance: Okay Morris. If I got that right. You want to cancel automatic billing on your account.

utterance: Absolutely!

utterance: Great! I will need to verify your identity to work on your request. I will need to ask you some questions to proceed.

utterance: #oh Okay. Go ahead.

utterance: What's your full name please?

utterance: Morris James Lang. First name Morris, and last name Lang.

utterance: What's your birthdate please?

utterance: This Wednesday. #laughter. I am excited, #em my grandparents are gonna be around.

utterance: #Er That's nice. But you didn't quite get that. I mean the day, month, and year you were born.

utterance: #oh Apologies. It's tenth of August nineteen ninety.

utterance: Awesome. You are doing well Morris.

utterance: Yeahh! Thank you.

utterance: Please spell out your social security number please.

utterance: #ar Okay. #em A moment please Okay. Yeah! #em Zero Two Five Six.

utterance: Zero two five six.

utterance: Four four three.

utterance: Four four three.

utterance: Five one two.

utterance: Five one two great!

utterance: Nice!

utterance: What is your security answer Morris?

utterance: #Er That should be #em Jack. My Dogs name.

utterance: Great! That's correct.

utterance: #Laugher Yeah. He is a nice dog.

utterance: That's fantastic.

utterance: Do you have a pet Sean?

utterance: #ar Yes I do. A parrot.

utterance: That's great. I love parrots too.

utterance: Great!

utterance: Yes!

utterance: #em I am working on your request. Give me a moment please.

utterance: Okay.

utterance: And #em Done. I have cancelled the automatic billing on your account.

utterance: #oh That's great. Thank you Sean.

utterance: You are welcome.

utterance: That was fast. Pretty impressive Thank you Sean.

utterance: #ar Is there anything else you would like to do?

utterance: Can I get more information on Pet Insurance from the website?

utterance: Yeah. The webiste has all the information you need about Rivertown Insurance.

utterance: Great then. That will be all.

utterance: Great.

utterance: Yeah. Thanks. Bye.

utterance: Anytime. Do have a lovely day.

utterance: You too Sean.

utterance: Bye.

utterance: Bye!


utterance: Hi there thank you for calling Rivertown Insurance how can I help you today?

utterance: #Um yeah hi, I've got an insurance plan for my car with you guys, and I'm just wanting to let you know that I'm actually moving next week and thought I should let you know about updating my address.

utterance: Oh great, well thanks for getting in touch, that's no problem at all. Could I start with your first and last name please sir?

utterance: Yep it's Daren

utterance: d. a. r. r. e. n.?

utterance: #Ah no just one r. actually, d. a. r. e. n.

utterance: Got it thanks, and your last name sir?

utterance: Peskowitz, p. for papa, e. s. k. o. w. i. t. z. You got that?

utterance: i. t. z. Alright thanks for that Daren. Could I have your date of birth please sir?

utterance: Sure thing, March ninth nineteen ninety one.

utterance: Great so just the last thing I need sir is your customer number

utterance: Right

utterance: If you aren't sure what that is you can find it below on your account page on the website.

utterance: #Uh yep sorry man I just need a second to look that up and my internet's a little slow .

utterance: Not to worry at all Daren, take your time

utterance: Alright I got it, it's three nine two seven six

utterance: Three nine two seven six

utterance: Three four four

utterance: Three four four. Alright thanks for your patience there Daren, so I can see here that you are currently listed as residing at thirty Holmes street Bankstown New South Wales two two oh oh, that's correct that's your previous address?

utterance: Yeah I- I'm still here for another week. My new address is still in Bankstown, so same post code, but I'm moving to Christopher Avenue, number forty nine.

utterance: #Ah okay gotcha. Hold the line there please.

utterance: Sure.

utterance: Alright so that's all changed over for you now, I might just put a note in that you're moving next week, what day next week will you be moving on?

utterance: #Uh the morning of the seventeenth, on Thursday.

utterance: Perfect okay Daren so your details are changed now for your new address, all your bill paperwork will now be sent over to Christopher Avenue, there's usually a small delay of one or two days but it's great you've given us a week's notice that should change over smoothly.

utterance: Awesome cheers man.

utterance: Not a problem at all. Do you have any questions about updating your Renters Preferred plan to suit your new home?

utterance: #Uh it's a pretty crazy week right now, I was more just ringing up to give you notice about my change of address, and I thought I'd ring back up to check if my plan stays the same, would that be alright?

utterance: Yeah definitely, just make sure you give us a call within three months of moving in. #Uh just off the top of your head, do you know if it's a single family home, duplex, three-bedder?

utterance: #Ah yeah it's a duplex, like my current property now. The only thing is we're re-doing the furniture though so I think we'd probably have to update the value of our belongings, right?

utterance: Yes that's the case. If you'd like Daren I can send you through a form for you to update the value of your belongings online, and that'll just help us determine what the right move is for you.

utterance: Yeah that'd be great actually.

utterance: Okay well I can send that through to your email we have on file, is that still daren peskowitz at gmail dot com?

utterance: Yep that's the one!

utterance: Okay just one moment please.

utterance: Alright so that's sent off, Daren just so you know if you do happen to change your address again any time in the future, you do have the option of updating those details online, are you aware of how to do that?

utterance: #Ah yeah I assumed that was probably something I could do, but I couldn't actually find it on the website so I thought it'd be easier if I just called up .

utterance: Yeah the website can definitely be a bit of a maze sometimes . Just for next time, if you head to your account page and click on My Details, there's a button that says Change or Delete Details and in there you can make any changes you need to to your address or otherwise.

utterance: Okay, written that one down, thanks heaps.

utterance: No worries at all Daren. So, is there anything else I can do for you today?

utterance: Um no I think that's it! I'll wait to receive that form in my email and get that back to you as soon as I can.

utterance: Excellent. Alright well thank you very much, have a great day.

utterance: Cheers, you too! Bye!

utterance: Bye bye.


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: Good morning. How are you?

utterance: I'm very well good and you?

utterance: Fine as well.

utterance: How may I help you sir?

utterance: I recently had an accident with my car and it wasn't insured.

utterance: Oh! I'm so sorry to hear that. Hope no life was lost?

utterance: Just a few injuries but we are all fine now.

utterance: That's good to know.

utterance: How do I go about insuring my properties to avoid future loss?

utterance: We will have to create an account for you sir.

utterance: Can I know some of your packages?

utterance: Sure sir. We provide insurance for pets, Rent, Automobile, Life and a host of others.

utterance: Wow! That's nice. I've been looking for insurance company that also covers pets. Glad I found one.

utterance: You're right on track sir. So what particular insurance plan do you want?

utterance: Let's start with the automobile insurance.

utterance: We have three plan types for automobile insurance consisting of basic automobile, preferred automobile and complete automobile.

utterance: What are their rates?

utterance: The basic automobile goes for one thousand dollars per year, preferred goes for one thousand five hundred dollars per year while the complete automobile goes for two thousand dollars per year.

utterance: How does each of the plan types work?

utterance: The basic automobile insurance plan covers for basic needs of the car, the preferred type insures certain part of the car while the complete automobile type covers all the needs of your car due to theft, fire outbreak, accident, scratches.

utterance: sounds good. I think I'd love the complete automobile plan.

utterance: Alright sir. Kindly provide some of your details to create an account for you.

utterance: Go on.

utterance: Let's start with your first and last name sir.

utterance: My first name is Jason while my last name is Stewart.

utterance: Your date of birth and phone number?

utterance: March Sixteen, Nineteen Eighty Five.

utterance: Just a minute sir.

utterance: Take your time.

utterance: Your phone number sir.

utterance: Two Four Zero Four.

utterance: Two Four Zero Four.

utterance: Two Zero Five Five.

utterance: Two Zero Five Five.

utterance: Six Two.

utterance: Six Two.

utterance: Should I come again?

utterance: Yes please.

utterance: Two Four Zero Four Two Zero Five Five Six Two.

utterance: Noted. Next is your address consisting of your street number, street name, city and state.

utterance: Number One Zero Five, Pine tree lane, Michigan.

utterance: Please what is your zip code sir?

utterance: Four Eight Six Four Seven.

utterance: Four Eight Six Four Seven right?

utterance: Yes, that's right.

utterance: I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance.

utterance: Just a minute please. I need to write it down in my notepad.

utterance: What is your mother's maiden name?

utterance: Richard.

utterance: Your Security question is your mother's maiden name and the answer is Richard.

utterance: Noted. Any other thing?

utterance: Yes please. I'll need your social security number.

utterance: Two One Eight.

utterance: Two One Eight.

utterance: Five Nine One.

utterance: Five Nine One.

utterance: Zero Three Seven.

utterance: Zero Three Seven.

utterance: Are we done?

utterance: Yes we are done creating an account for you sir. Is there any other thing you would love me to do for you sir?

utterance: How will I go about the payment process?

utterance: That's quite easy sir. I can help you with it.

utterance: Actually, I have to go now. I'll give you a call tomorrow.

utterance: Alright sir. We look forward to receiving your call.

utterance: Thanks for helping out. What's your name so you can follow up with the enrolment process?

utterance: Danielson sir.

utterance: Alright. Have a nice day ahead Danielson.

utterance: Thank you for choosing Rivertown Insurance sir. Do have a nice day sir.


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: I would love to cancel one of my insurance plans with your company.

utterance: I'll need some of your details for identification ma'am.

utterance: Which of my details will you be needing?

utterance: What's your first and last name ma'am?

utterance: Bridget Anderson.

utterance: Your Mobile phone number?

utterance: Six One Nine.

utterance: Six One NIne.

utterance: Three Six Seven.

utterance: Three Six Seven.

utterance: Eight Eight Three Two.

utterance: Please kindly confirm your mobile phone number. Six One Nine Three Six Seven Eight Eight Three Two.

utterance: Yeah. Correct.

utterance: Your date of birth ma'am.

utterance: March Two Nineteen Eighty Seven.

utterance: Your Social Security Number?

utterance: Five Six One.

utterance: Five Six One.

utterance: Nine Four Five.

utterance: Nine Four Five.

utterance: Three One Six.

utterance: Three One Six.

utterance: Kindly reconfirm the social security number again.

utterance: Five Six One Nine Four Five Three One Six right?

utterance: Yes. That's correct.

utterance: Your Security Answer ma'am?

utterance: I can't remember my security answer.

utterance: What's the name of your first pet?

utterance: Micah.

utterance: That's incorrect ma'am.

utterance: Whisper then.

utterance: That's also incorrect ma'am.

utterance: What will I do? I can't remember the answer.

utterance: I'll help you reset your security question.

utterance: Oh! That would be lovely.

utterance: I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook.

utterance: kindly hold on, let me go get a pen and book.

utterance: It's fine ma'am.

utterance: What are the questions?

utterance: What's your mother's maiden name, the name of your high school, the name of your childhood best friend?

utterance: My Mother's maiden name is Kelly.

utterance: That is your new security question and answer.

utterance: I hope I will remember this as well. I feel like I have partial amnesia.

utterance: As long as you wrote it down and keep it somewhere accessible, you won't forget it ma'am.

utterance: What other information do you need?

utterance: Your policy number ma'am.

utterance: Three Two Seven.

utterance: Three Two Seven.

utterance: Five Eight Eight Two Six.

utterance: Three Two Seven Five Eight Eight Two Six right?

utterance: Yes, That's right.

utterance: So which of your insurance plans do you want to cancel ma'am?

utterance: What plan type were you on ma'am?

utterance: The complete automobile plan.

utterance: if I may ask, why do you want to cancel your automobile insurance plan?

utterance: I recently ran out of job and I have four kids to cater for.

utterance: Oh! I'm so sorry ma'am.

utterance: That's not all. I lost my husband to Covid one nine and I'm saddled with the responsibility of taking care of my four kids.

utterance: that must have been a lot for you to handle. I'm so sorry for your loss ma'am. How are you holding up ma'am?

utterance: I've been doing some menial jobs and I work four shifts, I had to sell my car to offset some of the bills.

utterance: Once again I'm sorry for your loss ma'am.

utterance: That's why I want to cancel my automobile insurance plan. How do I go about it?

utterance: We'll remove that plan on your list of insurance and also remove it from your bills.

utterance: Thamk you so much. I would also love to know If I can update my payment preference on the mobile app myself.

utterance: Yes you can ma.

utterance: How will I go about it?

utterance: On the top right hand corner of the app, You'll see the self service option.

utterance: What next?

utterance: Click on it, you'll see various options to pick from.

utterance: yep! I just saw the option.

utterance: Is there any other help you need me to do for you?

utterance: That would be all for now. Thanks for your time.

utterance: Thank you for choosing Rivertown Insurance. Once again accept our heartfelt condolence.

utterance: Thanks for your understanding.

utterance: Do have a lovely day ma'am. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service.

utterance: Hi, this is annie speaking. How's your day going?

utterance: Okay Annie, my day is moving fine how's yours too?

utterance: fine.

utterance: How may I help you?

utterance: Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.

utterance: I'll surely do that for you ma'am. Kindly provide me your first and last name?

utterance: My first name is annie and last name as samson.

utterance: Okay annie as the first and samson as the last name.

utterance: Exactly.

utterance: Kindly provide me with your customer number too ma.

utterance: Oh! The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is October first, nineteen sixty.

utterance: October first, nineteen sixty right?

utterance: Yep, that's right.

utterance: Okay, just a moment please explain which insurance plan you would like to enroll in?

utterance: Yes, I will like to insure my pet. It's a cat name cashie.

utterance: Oh! Okay.

utterance: Kindly provide me the fee and the method of paying.

utterance: we have two plan in pet categories.

utterance: State them.

utterance: Petcare Basic which is five hundred dollars per year and Petcare Preferred which is one thousand dollars per year.

utterance: Okay I will go with that Petcare Preferred which is one thousand dollars per year.

utterance: Alright. That isn't a problem for us ma.

utterance: Doggy is so beloved to me. Kindly state the way of payment please, I can't wait.

utterance: Okay. You'll have to provide me your credit card details.

utterance: You mean the number, expiration date and cvv right?

utterance: Yes exactly, proceed with the number.

utterance: Four nine two nine.

utterance: Four nine two nine.

utterance: Two one one eight.

utterance: Two one one eight.

utterance: Two three seven nine.

utterance: Two three seven nine.

utterance: Three three three nine.

utterance: Three three three nine.

utterance: Yes, can I proceed with the expiration date?

utterance: Yes please proceed.

utterance: It's eight, twenty twenty four.

utterance: Eight, twenty twenty four.

utterance: Yeah.

utterance: What is your CVV?

utterance: Six five two.

utterance: Six five two.

utterance: Yeah.

utterance: Can I proceed with the enrollment in the plan.

utterance: Please do.

utterance: Wait a moment while I enrol you in a plan.

utterance: Alright. Thanks.

utterance: Okay, you have successfully enroll in Petcare Preferred which is one thousand dollars per year.

utterance: Oh! Thanks I'm so much grateful.

utterance: Thank you too. Is there anything else I can do for you again?

utterance: No, that will be all for now.

utterance: Ok, do have a great day! Bye!

utterance: Thanks bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.

utterance: Okay. I can help you with that.

utterance: Oh! Alright.

utterance: May I have your first name please?

utterance: My name is Scott Roberts.

utterance: Oh! Okay. Scott as your first name and Roberts as your last name. Is that correct?

utterance: Yes, that's right.

utterance: Alright, hold on while I input that into the system.

utterance: Sure.

utterance: Kindly provide your phone number please.

utterance: My phone number is one two one.

utterance: One two one.

utterance: Four four one.

utterance: Four four one.

utterance: Three three two four.

utterance: Three three two four.

utterance: Yep, that's right.

utterance: Okay. One two one four four one three three two four. Is that correct?

utterance: Yes, that's correct.

utterance: May I have your social security number please?

utterance: Well, just a moment please.

utterance: Sure, take your time.

utterance: got it. My social security number is nine nine eight.

utterance: Nine nine eight.

utterance: Four two eight.

utterance: Four two eight.

utterance: Three three two.

utterance: Three three two.

utterance: Yep, that right.

utterance: Okay. Nine nine eight four two right three three two. Is that correct?

utterance: Did you just say three three two as the last three numbers? Was that what i said?

utterance: Yes sir. Those were the last three numbers you mentioned.

utterance: sorry about that. It's actually three two two not three three two.

utterance: Oh! Okay. The last three numbers are three two two right?

utterance: Yes, that's right.

utterance: Alright. I'm going to read the number to you once again. Please listen carefully sir.

utterance: Please go on.

utterance: Nine nine eight four two right three two two. Is that correct?

utterance: Yes, that correct.

utterance: Okay. Now you'll need to give an answer your security question.

utterance: Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?

utterance: We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.

utterance: My best interest? Are you insinuating that I might not be the owner of the account I claim to own?

utterance: Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.

utterance: Well, just go on.

utterance: Alright sir. Please proceed by giving an answer to your security question.

utterance: My security question is my mother's maiden name.

utterance: Okay sir. Please what's the answer to that?

utterance: My mother's maiden name is Caroll.

utterance: Please hold on while I confirm your answer.

utterance: Sure.

utterance: Perfect. That's correct sir.

utterance: Of course it is.

utterance: In order to proceed with the change of your address, I'll need to confirm your old address sir.

utterance: no problem.

utterance: May I know your old address?

utterance: Sure, my old address is two fifty Brooklyn Avenue, San Carlos, California.

utterance: Two fifty Brooklyn Avenue, San Carlos, California. Is that correct?

utterance: Yes, that's right.

utterance: Please hold on while I verify this.

utterance: Alright.

utterance: Your old address is confirmed.

utterance: Okay.

utterance: Kindly provide your new address.

utterance: My new address is three twenty Brooklyn Avenue, San Diego, California.

utterance: Three twenty Brooklyn Avenue, San Diego, California. Is that correct?

utterance: it's actually two twenty not three twenty. Please change that.

utterance: Alright. two twenty Brooklyn Avenue, San Diego, California. Is that correct?

utterance: Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.

utterance: No worries sir. I'm sure you'll get used to it.

utterance: Yes, I will. Please what else do you need?

utterance: just a moment please.

utterance: Okay. Done. Your address has been updated sir.

utterance: Okay. So how long does it take before the update reflects?

utterance: It's effective immediately sir.

utterance: Oh! That's great.

utterance: Well, I'd like to know if I can change my address on the website.

utterance: Sure, you can.

utterance: Please how do I do that?

utterance: It's very easy. After logging in, you look for the profile icon.

utterance: O-okay. I'll click on the profile icon?

utterance: Yes, that's right.

utterance: Please go on.

utterance: After clicking on that, you then click on the personal information which is directly below security icon.

utterance: Okay. I'll click on personal information icon. Got it. What next?

utterance: Then you'll see the change address icon.

utterance: Change address icon. Is that correct?

utterance: Yes, it is. Then you can just go ahead and input your new address and that will be all.

utterance: Okay. I think I've got that.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Well, I don't think there is.

utterance: Okay. Thank you for contacting us.

utterance: Thank you too. I'm really pleased with you even though your verification questions almost made me angry.

utterance: We are so sorry about that sir.

utterance: it's okay. I know it's protocol.

utterance: Thanks for understanding. Have a nice day!

utterance: Thank you. You too!


utterance: Hello, Welcome to Rivertoen Insursnce, my name is Racheal and how may I help you?

utterance: Hey I had an unfortunate suituation happen last week. My house was destroyed due to the heavy downpour that occurred last week.

utterance: Jeez! So sorry about that.

utterance: The experience has being traumatizing, my family and myself has being displaced with no where to go to.

utterance: That is such a trivial experience. How may I be of help to you.

utterance: i will like to file a property claim.

utterance: Ok i can have that done for you, which plan do you have enrolled with us.

utterance: I have the Home complete plan active with your firm.

utterance: I will like to get the claim as soon as possible.

utterance: Ok, that will not be an issue.

utterance: How long does it take averagely for the Claim to fall through.

utterance: It all varies sir, it can take around a week or there about.

utterance: Can it be gotten earlier than that?

utterance: Uh-oh, possibly it can. It also depends on you getting the appropriate documentations set for verification process.

utterance: I just hope your company can be so effective for once because since in have being using your company it has being fraustrating.

utterance: So sorry sir, we will do our posible best.

utterance: Please provide me with your first name and your last name.

utterance: My first name is James.

utterance: Ok, go on, What is your last name.

utterance: My last name is Spielman.

utterance: That is spelled has S.p.i.e.l.m.a.n correct?

utterance: Yep, Correct.

utterance: I will be needing your birthdate.

utterance: you need my birthday?

utterance: Nah, I mean your date of birth.

utterance: Oh, It's ok. My birthdate is Fifth of May nineteen ninty two.

utterance: Gotcha, your customer number please.

utterance: My I don't have my customer number right now, it went with the house.

utterance: Ok then, give me your SSN number.

utterance: The number is one one two.

utterance: One one two.

utterance: Zero one one.

utterance: Zero one one.

utterance: Five two two.

utterance: Five two two. What is your moher maiden name.

utterance: Why all this much Question please?

utterance: It's for security sir.

utterance: Jeez! Her maiden name is Mark.

utterance: Ok, can you tell me what kind of damage occurred.

utterance: It was a fire outbreak.

utterance: Is it complete or partial.

utterance: It's Complete.

utterance: Ok sir, Please give me few minutes while I file the claim.

utterance: It's all set now. The claim has being filed.

utterance: Ok thanks.

utterance: Please you will be contacted for verification, please make available your proofs.

utterance: OK I will do that.

utterance: Is there anything else you will want me to do for you.

utterance: No, That will be all.

utterance: Alright Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hey, how's your day going?

utterance: Very well, thank you. You?

utterance: Going well too.

utterance: Good. Please how may I help you?

utterance: I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.

utterance: Sure thing. I can help you with that. May I have your first name please?

utterance: My name is Billy Jones.

utterance: just to confirm, is Billie spelled b. i. l. l. i. e.?

utterance: No, it's b. i. l. l. y.

utterance: Gotcha, b. i. l. l. y. Billy as the first name and Jones as the last name right?

utterance: Yep, that's right.

utterance: Alright. May I have your date of birth please?

utterance: Sure. my date of birth is April sixth, nineteen eighty eight.

utterance: Okay. April sixth, nineteen eighty eight. Is that correct?

utterance: Yes, that's correct.

utterance: Well, Could you please provide your phone number and social security number?

utterance: Oh! Ok. My phone number is two two five.

utterance: two two five.

utterance: five eight two.

utterance: five eight two.

utterance: one one two nine.

utterance: one one two nine.

utterance: Yep, that's right.

utterance: two two five five eight two one one two nine. Is that correct?

utterance: Yes, that's correct.

utterance: Okay. May I also have your social security number please?

utterance: Please what's the meaning of all these? I think these questions are getting too much. I have so much to do today and I don't want to use all the time I have calling the customer care service.

utterance: We are sorry for the inconvenience sir. We just want to make your the verification process is thorough and complete.

utterance: Just make it quicker. Please what's the next question? You asked my social security number right?

utterance: Yes, that's right sir.

utterance: give me a moment please.

utterance: Sure, take your time.

utterance: Okay. My social security number is three three two.

utterance: three three two.

utterance: four four four.

utterance: four four four.

utterance: one two one.

utterance: one two one.

utterance: Yep, that's right.

utterance: Alright. You said three three one four four four one two one. Is that correct?

utterance: Yes, that's correct. hold on, did you just say one two one?

utterance: Yes, the last three numbers are one two one. Is that correct?

utterance: No, it's actually one three one. The last three numbers are one three one not one two one.

utterance: Oh! Okay. Please listen carefully while I repeat the numbers.

utterance: Okay.

utterance: Three three two four four four one three one. Is that correct?

utterance: Yes, that's right.

utterance: Perfect. Now I'll need you to give an answer to your security questions.

utterance: Alright.

utterance: Your mother's maiden name is your security question. Is that correct?

utterance: Yes, that's correct.

utterance: May I know the answer to that?

utterance: Of course. My mother's maiden name is Pearson.

utterance: that's correct.

utterance: Yes, it is.

utterance: Perfect. To successfully add a dependent to your plan, I'm going to need your policy number and details of the dependent you wish to add in your plan. I'll be asking you that shortly. Do you understand?

utterance: Alright. Please go on.

utterance: Okay. may I have your policy number please?

utterance: My policy number is can you hold on please?

utterance: Sure, take your time.

utterance: Got it. My policy number is five two one.

utterance: five two one.

utterance: four three one.

utterance: four three one.

utterance: eight one two.

utterance: eight one two.

utterance: Yep, that's correct.

utterance: Okay, five two one four three one eight one two. Is that correct?

utterance: yes it is.

utterance: Okay. How are you related to your new dependent?

utterance: Well, she's my daughter.

utterance: Alright. May I know her first name and last name please?

utterance: Her name is Annie Jones.

utterance: Okay. Kindly hold on while I input that.

utterance: Sure.

utterance: May I know her date of birth?

utterance: Her date of birth is August third, two thousand and eight.

utterance: August third, two thousand and eight. Is that correct?

utterance: Yep, that's right. That was one of the happiest year of my life. Annie brought joy and happiness to our family and I just love her so much.

utterance: That's so graceful.

utterance: Oh! thank you.

utterance: You're welcome sir. Now I would like you to give me a short description of her health condition.

utterance: Is that really necessary?

utterance: Yes sir, it's part of the process.

utterance: Okay, Annie has always been strong. She has had quite a few illness over the years but she's as healthy as a horse.

utterance: Alright. Those illnesses you mentioned, can you give a more elaborate or simple description of them?

utterance: I think they were mainly fever and she's passed them now. She's now much better.

utterance: Okay. Please hold while I input that into the system.

utterance: Yeah sure.

utterance: Done. Now I will add Annie Jones as a dependent in your plan. Do you confirm?

utterance: Sure, go on.

utterance: Okay. Done. May I know how you intend to pay for your dependent?

utterance: Well, I will do that myself on the website if that's okay.

utterance: Of course it is. May I know if there is anything else I can help you with?

utterance: No, I think that'll be all for now.

utterance: Alright. Thank you for contacting us.

utterance: Thank you too, bye!

utterance: Bye! Have a nice day!

utterance: You too.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Yea, I'd like to enroll a plan in my account. I tried to enroll it on your website but couldn't. I guess I have to make a phone call to enroll it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Everret Crawford.

utterance: Okay, Everret as your first name and Crawford as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's four four four three.

utterance: four four four three.

utterance: Six six two two.

utterance: Six six two two.

utterance: Yep, that's right.

utterance: Okay, four four four three six six two two, is that correct?

utterance: Oh! Sorry, it actually ends with six six two seven not six six two two. I thought I saw two.

utterance: Okay. No worries sir. You said four four four two Six six two seven right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is January twenty fifth, nineteen ninety.

utterance: January twenty fifth, nineteen ninety right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Please provide me your phone number.

utterance: Five one zero.

utterance: Five one zero.

utterance: Eight zero two.

utterance: Eight zero two.

utterance: Six eight two seven.

utterance: Six eight two seven.

utterance: Yea.

utterance: Okay, five one zero eight zero two six eight two seven, is that correct?

utterance: Yes.

utterance: Your SSN please sir.

utterance: Okay Seven two eight six five four eight four nine.

utterance: Yep.

utterance: Okay done. Kindly provide your security answer.

utterance: Glancy.

utterance: Okay. Glancy is your mother's maiden name?

utterance: Yes.

utterance: Okay what plan do you want to enroll in?

utterance: I'm a driver so I will love to know your car insurance plan.

utterance: Okay. We have three plans for automobile insurance.

utterance: Okay good state them.

utterance: we have the Basic Auto Plan which is one thousand dollars per year.

utterance: Okay.

utterance: we have the Preferred Auto Plan which is one thousand five hundred dollars per year.

utterance: Okay.

utterance: we have the Complete Auto Plan which is two thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll like to go with the lowest price.

utterance: Okay. That's the Basic Auto Plan which is one thousand dollars per year.

utterance: Yes exactly.

utterance: Kindly provide me your credit card details for the payment.

utterance: Four seven one six.

utterance: Four seven one six.

utterance: Zero five zero seven.

utterance: Zero five zero seven.

utterance: Two nine six six.

utterance: Two nine six six.

utterance: Three six four three.

utterance: Three six four three.

utterance: The Expiration month and year.

utterance: Go on.

utterance: Three, twenty twenty five.

utterance: Three, twenty twenty five.

utterance: Yea.

utterance: What about the CVV sir.

utterance: Alright eight seven one.

utterance: Okay. Can I proceed with the payment?

utterance: Yea do.

utterance: Wait a seconds sir.

utterance: Okay.

utterance: You have successfully enroll in the Basic Auto Plan which is one thousand dollars per year.

utterance: Thanks.

utterance: Thank you for contacting us. Do have a great day.

utterance: Yea and you too. Bye!

utterance: Bye!


utterance: Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?

utterance: Good morning, How are you?

utterance: I'm fine as well. How may I help you?

utterance: I don't seem to remember my password.

utterance: You want to reset your password right?

utterance: yep!

utterance: Kindly provide your details for identification ma'am.

utterance: What details to be precise?

utterance: Your first name?

utterance: Maria.

utterance: Is it spelt as M.A.R.I.A.H?

utterance: No, It is spelt as M.A.R.I.A.

utterance: Can I have your last name ma'am?

utterance: Clarke.

utterance: Is it spelt as C.L.A.R.K.E?

utterance: Yes please.

utterance: What's your date of birth ma'am?

utterance: May Twenty Eight Nineteen Ninety Two.

utterance: Wow! It's a pleasure sharing the same date with you.

utterance: That's so nice.

utterance: Your Phone number?

utterance: Eight Zero Two.

utterance: Eight Zero Two.

utterance: Nine Five One.

utterance: Nine Five One.

utterance: Four Eight Nine Zero.

utterance: Please reconfirm your phone number, Eight Zero Two Nine Five One Four Eight Nine Zero.

utterance: Yes that's right.

utterance: Your Social Security Number.

utterance: Nine Seven Two.

utterance: Nine Seven Two.

utterance: Five Four Six.

utterance: Five Four Six.

utterance: Zero Eight One.

utterance: The last two digits are incorrect ma'am. Please reconfirm.

utterance: I'm not with my glasses. Kindly give me few minutes to get my glasses.

utterance: Oh! That's fine ma'am.

utterance: the last three digits are Zero Seven Seven.

utterance: Just a minute ma'am. I'm with you.

utterance: Alright. Can I also change my insurance plan?

utterance: Yes ma'am. I can help you with it but let me sort this out first.

utterance: Uh-huh.

utterance: The answer to your Security Question.

utterance: that's where the problem lies. I can't seem to remember my security question.

utterance: I can help you change your security question. We have a range of questions you can pick from.

utterance: whoa! Please kindly help me out with it.

utterance: Kindly pick the question you can easily remember ma'am.

utterance: I will write it somewhere.

utterance: Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.

utterance: My first pet name is Jayden. I will never forget him. He died a painful death.

utterance: I'm so sorry for your loss ma'am.

utterance: Thank you.

utterance: So your new security question is the name of your first pet and your security answer is Jayden right?

utterance: Absolutely correct.

utterance: I'll need your functional email address ma'am.

utterance: maria carter at gmail dot com.

utterance: A password reset link will be sent to your mail. Please kindly click on the link to reset your password.

utterance: Thanks for the help.

utterance: You want me to help you change your insurance plan?

utterance: Yes but not now. That will be very much later.

utterance: Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Enjoy the rest of the day ma'am.

utterance: You too.

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to find agent of your insurance company closer to me.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Teresa Smith.

utterance: Okay, Teresa as your first name and Smith as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's nine five zero five.

utterance: Nine five zero five.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, nine five zero five four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said nine five zero five four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is August sixth, nineteen eighty one.

utterance: August sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know your zip code?

utterance: The zip code is one.

utterance: One.

utterance: Yes.

utterance: Which contact method they prefer? Is it email or phone number?

utterance: I will go with email.

utterance: Okay kindly provide me your email sd.

utterance: teresa smith at yahoo dot com.

utterance: Okay. Please hang on while I make the search for you ma.

utterance: I'll send the location to you through your email. Do you confirm that?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. It's has been sent to you successfully.

utterance: thanks.

utterance: well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes, we do. Would you like to know the types of pet insurance plans we offer?

utterance: Sure. Go on please. I can't wait to get Cassie insured.

utterance: Cassie?

utterance: Oh! That's my dog's name. Please go on.

utterance: Okay. So we offer two types of pet insurance.

utterance: uh-uhn.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.

utterance: please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.

utterance: Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.

utterance: Duly noted sir. Thank you so much ma. Is there anything else I can help you with?

utterance: one last thing please.

utterance: okay.

utterance: I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us ma.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello good afternoon, thank you for calling Riverton Insurance. How may I help you?

utterance: Good afternoon, how are you?

utterance: I'm good, thank you. What about you?

utterance: I'm doing well too.

utterance: So, how may I help you ma'am?

utterance: #Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.

utterance: Sorry about that.

utterance: # Errm, It's fine.

utterance: I will help you with the creating of the account ma'am. May I have your full name please?

utterance: Do you mean my first name and last name?

utterance: Yes please.

utterance: My name is Kaitlin Denver.

utterance: Thank you ma'am, Kaitlin. DenverJust to confirm, is Kaitlin spelt c.a.t.l.y.n?

utterance: No, it is k.a.i.t.l.i.n.

utterance: Gotcha, k.a.i.t.l.i.n. #Ummm, please hold on a minute ma'am.

utterance: Okay.

utterance: What's your phone number please?

utterance: My phone number is four one seven seven five six two nine one six.

utterance: You said four one seven seven five six two nine one six.

utterance: #Um, yep that's right.

utterance: Okay ma'am.Please what's your mother's maiden name?

utterance: Why do you need that?

utterance: Please bear with us ma'am. It's a security question that will help us create an account for you.

utterance: Alright then. My mother's maiden name is Connor.

utterance: #Umm, okay. Is that spelt c.o.n.o.r?

utterance: #Errm..nope. It's c.o.n.n.o.r.

utterance: Gotcha. What's your date of birth ma'am?

utterance: #Ohhhh, how may more questions do I have to answer?

utterance: Apologies ma'am, just about five more questions about your personal details.

utterance: #Hmmmm, I don't have all day.

utterance: Apologies ma'am, it won't take long. We'll soon be done.

utterance: Okay, if you say so. My date of birth is third of July nineteen eighty.

utterance: Okay, third July nineteen eighty right?

utterance: Yes please, next question.

utterance: Okay ma'am. What's your home address please?

utterance: Two six nine six Grand Avenue, Orlanda, Florida.

utterance: Okay. Two nine six, Grand Avenue, Orlando, Florida, right?

utterance: Yes please.

utterance: Okay ma'am. We'll need your zip code please.

utterance: I think it's three two mm, eight one five mm. Yep, that is it.

utterance: #Errrmm, you said three two eight one five, right?

utterance: Yes please.

utterance: Okay ma'am.Lastly, we'll be needing your socail security number please.

utterance: #Umm, okay. It's seven six nine four eight four seven seven two.

utterance: Gotcha. We have successfully created your account ma'am. Thank you for your patience. Is there anything else I may help you with?

utterance: #Ahh, finally. Thank you. That will be all for now.

utterance: You're welcome ma'am. Thank you for choosing Riverton Insurance. Have a good day.

utterance: Have a good day too.

utterance: Bye.

utterance: Bye.


utterance: Thank you for calling Rivertown Insurance. How may I help you?

utterance: Yes I would like to add a dependent to my policy. Last year I added my son but I've had another baby since then so I was hoping to add him as well.

utterance: Congratulations on the new baby! I can definitely assist you with that today. May I have your first and last name?

utterance: My first name is John. My last name is Rawlings, r. a. w. l. i. n. g. s.

utterance: Got it. May I also get your customer number?

utterance: I don't have that with me right now. can you look me up a different way?

utterance: Sure thing. Instead of your customer ID can I get your date of birth and phone number?

utterance: Yes. My date of birth is January sixth nineteen eighty five and my phone number is eight five zero one two three four five six.

utterance: Thank you for that information. Can you also give me your full social and tell me your mother's maiden name?

utterance: It's one two three four five six seven eight nine and my mother's maiden name is Thompson.

utterance: Perfect. I've got your account pulled up here. You stated that you'd like to add a dependent? Is that correct?

utterance: Yes. I want to add my son.

utterance: Perfect. May I have his first and last name to get that started for you?

utterance: Yes. his first name is Jacob and his last name is Rawlings. Same spelling as mine.

utterance: Got it. Thank you. and just to confirm you said this is your son?

utterance: Yes that's correct.

utterance: What is his date of birth?

utterance: July thirteenth twenty twenty one.

utterance: Okay. Thank you. Can you tell me if he's had any type of health issues?

utterance: No not so far. He's healthy and hasn't had any major issues since being born.

utterance: Well that's great news! I'm happy to hear you have a healthy baby.

utterance: Thank you me too. He's been great so far.

utterance: Good to hear. I've gone ahead and added him to your policy. It looks like your rates will only increase by three hundred twenty two dollars per year.

utterance: Okay. When does that go into effect?

utterance: Let's see. This should be effective starting today and will be in effect until your policy ends or unless you remove him as a dependent.

utterance: Okay. is there any way to do this online so I don't have to call in the future?

utterance: Yes sir. You should be able to do it by logging into your account at w. w. w. dot rivertown insurance dot com.

utterance: Okay that sounds good. We plan on expanding our family more so that'll be helpful to know for the next time I need to add someone.

utterance: Perfect! It should be an easy process. You'll select edit policy from the upper left hand corner when you log in and just follow the prompts to add a dependent.

utterance: Sounds easy enough. Do I owe anything today?

utterance: No sir. There is no change to your bill as of right now.

utterance: Okay.

utterance: Was there anything else I can do for you today?

utterance: I don't think so. Oh! Yes, when will I get new cards for my son?

utterance: let me check on that for your

utterance: I'm assuming it'll come by regular mail? Or will you FedEx it?

utterance: I'm not entirely sure. I'm checking now.

utterance: Okay.

utterance: It looks like it'll take around seven to ten business days and it will come via postal service.

utterance: So that's regular mail?

utterance: Yes that's correct.

utterance: Okay great. Thanks.

utterance: Not a problem at all! Were there any other questions I could assist you with?

utterance: I don't think so right at the moment.

utterance: No problem. You are more than welcome to call anytime and we can help you if you think of something else.

utterance: Thank you I appreciate it.

utterance: You're welcome sir. Again congratulations on the new baby and I hope you enjoy your day.

utterance: Thank you.

utterance: Thank you for calling Rivertown Insurance. Have a great day. Goodbye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I will love to create an insurance account with Rivertown insurance company.

utterance: #oh. Great decision. You'll provide me some information about yourself. Lets begin with your name sir.

utterance: My name is John Robert.

utterance: Okay, John is your first name while Robert is your last name?

utterance: Yes.

utterance: Okay, I'll also need your phone number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Phone number, one two five.

utterance: Yes, one two five.

utterance: Two one two two.

utterance: Two one two two.

utterance: seven five nine.

utterance: Seven five nine.

utterance: Sorry it's seven five eight. I thought I saw nine.

utterance: Okay. No worries sir. You said one two five two one two two seven five eight right?

utterance: Yeah, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure, my date of birth is December fourth, nineteen seven two.

utterance: December fourth, nineteen seven two, right?

utterance: Yeah, that's right.

utterance: Okay, a moment please.

utterance: Okay.

utterance: Alright, can you provide me your state and street address?

utterance: Sure. I'm in Texas right now.

utterance: Okay. What's your street address?

utterance: Number thirteen, micro street.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: Alright. May I know the city you are?

utterance: I'm from Maradona city.

utterance: Okay.

utterance: Is that all?

utterance: Not yet sir, zip code of the city sir.

utterance: Zip code?

utterance: Yes zip code sir.

utterance: Can you please get that for me, I don't know the zip code of my city?

utterance: Okay. Please hang on while I do that for you sir.

utterance: Okay thanks.

utterance: It's one nine six zero five, kindly write it down just in case you might need it some other time.

utterance: Okay, thank you so very much.

utterance: Next, you will have to provide some nine digit to use as your security code.

utterance: Okay.

utterance: Kindly provide it for me sir.

utterance: Two two two.

utterance: Two two two.

utterance: Three three three.

utterance: Three three three.

utterance: Six six six.

utterance: Six six six.

utterance: Yeah, that's right.

utterance: You said two two two three three three six six six.

utterance: Yes, exactly.

utterance: And last but not the least, you have to create a security question that will be used to verify your identity.

utterance: Okay, can I use my childhood nickname?

utterance: Yes exactly, provide me that sir.

utterance: My childhood nickname is Stuart.

utterance: Thanks, your account has been created succefully.

utterance: Thanks, can you provide me my log in details?

utterance: Please get a piece of paper and pen so you can write it down?

utterance: Okay.

utterance: Good, customer number.

utterance: Alright customer number.

utterance: Can I proceed?

utterance: Yes, please do.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Yes.

utterance: You said zero zero six six zero zero six six right?

utterance: Yes sir.

utterance: Thank you so much.

utterance: Thank you for registering with us sir.

utterance: My pleasure.

utterance: But sir you haven't stated which of our plan you will prefer sir?

utterance: I will surely do that myself.

utterance: Okay thanks.

utterance: Bye.


utterance: Good day thank you for contacting Rivertown customer service, my name is Evelyn how may I help you?

utterance: Good morning I will like to cancel an operation.

utterance: Good morning. please can you tell me your name?

utterance: I am Martins.

utterance: Good morning mister Martins if I get you clearly you said you will like to cancel an operation.

utterance: Yes.

utterance: Which Operation is that?

utterance: Automatic Billing.

utterance: Okay sir.

utterance: Yeah.

utterance: One moment please.

utterance: No problem. Can you help me with it?

utterance: Sure. Can you provide your account number, proxy number, account name, address, and security number.

utterance: this is much ask it one after the other.

utterance: #Hm okay. Account name.

utterance: Martins Rollins.

utterance: Martins Rollins?

utterance: Yes.

utterance: Your account number?

utterance: #Er three one.

utterance: Three one.

utterance: Five nine.

utterance: Five nine.

utterance: Four zero.

utterance: Four zero.

utterance: Six three.

utterance: Six three.

utterance: That's all.

utterance: How about your Proxy number?

utterance: #Hm Which one is that?

utterance: It is the four digit after the account number.

utterance: #Hm Okay. Six three.

utterance: Six there.

utterance: Seven one.

utterance: Seven one. Okay.

utterance: Yea.

utterance: What is your home address?

utterance: two fourty Brooklyn Avenue, San Diego, California.

utterance: Answer to your security question.

utterance: What is the question?

utterance: What is the name of your Childhood best friend?

utterance: Clinton.

utterance: Okay. I just cancelled automatic billing on your account sir.

utterance: Thank you mister Evelyn.

utterance: You are welcome mister Martins.

utterance: Okay.

utterance: Okay Thank you for contacting Rivertown customer service enjoy the rest of the day.

utterance: And you to.

utterance: Bye bye.

utterance: Thanks.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is George Manson.

utterance: Okay, George as your first name and Manson as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's zero two zero one.

utterance: Zero two zero one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, zero two zero one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said zero two zero one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is June sixth, nineteen eighty one.

utterance: June sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know cause of damage such as natural disaster, theft, accident, etc.?

utterance: It is accident.

utterance: Okay. Before I proceed with a the property claim, may I know if you have suggestions on how we can serve you better?

utterance: Well, But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.

utterance: We're very sorry for the inconveniences. We will surely look into that.

utterance: Please do.

utterance: Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.

utterance: I'll do that.

utterance: Okay. Please hang on while I proceed with the file property claim sir.

utterance: I'll proceed to your file property claim on the system. Do you confirm it?

utterance: Yes please, you can proceed.

utterance: Alright, I will ask you some more question.

utterance: Okay go on.

utterance: Okay, Incident Date?

utterance: December second, twenty nineteen.

utterance: December second, twenty nineteen.

utterance: yes.

utterance: Incident time please?

utterance: It is around ten in the morning.

utterance: Okay, Property Type?

utterance: It's a house.

utterance: Okay.

utterance: Yeah.

utterance: Property address?

utterance: Okay, it is number ten purple street.

utterance: Number ten purple street.

utterance: Yea.

utterance: The claim has been successfully lodged. The claim number is zero zero two two.

utterance: Zero zero two two.

utterance: Yes.

utterance: Thanks.

utterance: Do you have anything else you can do for your?

utterance: Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: This is Flora speaking with you from Rivertown customer care service.

utterance: Hello I am Vincent. How is your day going?

utterance: Fine Sir.

utterance: Okay I will like to ask some questions.

utterance: Okay sir. Go on.

utterance: Can i cancel a plan or upgrade my plan?

utterance: Yes Sir. you can do all of this.

utterance: Okay. I will like to change a plan.

utterance: Okay no problem. Which plan is it?

utterance: Automobile preferred auto.

utterance: Okay.

utterance: I will like to switch to the basic auto.

utterance: #Uh that's downgrading.

utterance: #Uh yes.

utterance: Why going for lesser package?

utterance: I want to get a new house which I will like to also insure.

utterance: Okay that is a good property.

utterance: Thanks.

utterance: Okay. Do you have your account log in on a device?

utterance: Yes.

utterance: Okay. Can I have your account number?

utterance: #Hm Is the account number eight digit or ten digit?

utterance: It is eight digit.

utterance: Okay. Four five.

utterance: Four five.

utterance: Two eight.

utterance: Two eight.

utterance: Eight zero.

utterance: Eight zero.

utterance: Nine four.

utterance: Nine four.

utterance: That is all.

utterance: The answer to your security question?

utterance: #Uh What is the question?

utterance: What is your mother maiden's name?

utterance: #Uh Collins.

utterance: Okay. mister Vincent your initial plan expire in one weeks time.

utterance: Yes.

utterance: Should I cancel it and start the new plan or I should pend the new one so when the current one expire it will start automatically?

utterance: Yes pend the new let it start automatically when the old one expire.

utterance: Okay. Done.

utterance: Thank you.

utterance: What about the other one?

utterance: Till another time.

utterance: Okay. please mister

utterance: Vincent.

utterance: mister Vincent please rate me after this call end.

utterance: No problem.

utterance: Thank you for patronising us do have a nice day.

utterance: And you to mister Flora.

utterance: Bye bye.


utterance: Hello, thanks for calling Rivertown Insurance Customer care service. How may I help you?

utterance: Hi. I want to cancel automatic billing on my account.

utterance: Alright. May I have your first name, last name and date of birth ma'am?

utterance: My name is Khloe Allen. my date of birth is June Eight Nineteen Ninety.

utterance: Miss or mister Khloe ma'am?

utterance: miss Khloe.

utterance: Can I have your Phone number ma'am?

utterance: Two Eight Nine Five.

utterance: Two Eight Nine Five.

utterance: Two Five Eight.

utterance: Two Five Eight.

utterance: Six Seven Two.

utterance: Six Seven Two. can I have your social security number?

utterance: Can you please be fast about the whole process?

utterance: Alright ma'am..We need all these details or proper identification ma'am.

utterance: My social security number is Three Four Three Two.

utterance: You can go on ma'am.

utterance: Eight Six Five Three Two.

utterance: Gotcha! Confirmed. I need the answer to your security question ma'am.

utterance: Jayden. He was my best friend in high school.

utterance: Is it spelt as J.A.Y.D.E.N ma'am?

utterance: Yep!

utterance: So what's the complain ma?

utterance: On the second of June, I was overcharged for my automobile insurance plan. I laid a complaint and it was resolved.

utterance: Oh! I'm so sorry about that ma'am.

utterance: That's not all. I was also overcharged for my life insurance plan.

utterance: Whoa! I'm so sorry ma'am.

utterance: I hate to be overbilled.

utterance: I'm so sorry ma'am. It won't repeat itself.

utterance: I tried cancelling it on the mobile app but I couldn't find that option so I had to call the helpline.

utterance: The option is under billing on the mobile app ma'am?

utterance: I'll check it out much later.

utterance: We're working on your request ma'am. Please do hold on for a minute.

utterance: Oh! That's better.

utterance: Thank you ma'am. Do you need help with any other thing?

utterance: Yes please. I would love to add a dependent to my insurance account.

utterance: We have successfully cancelled automatic billing on your credit card ma'am.

utterance: Finally. Please add a dependent to my account.

utterance: Sure thing. What relationship exists between you and the dependent ma'am?

utterance: She's my sister.

utterance: Her name please?

utterance: Joyce Allen.

utterance: What's her date of birth?

utterance: July Nine Two thousand and Five.

utterance: Does she have any health challenge?

utterance: Yes she does.

utterance: What's the health challenge ma'am?

utterance: She has down syndrome.

utterance: Oh! I'm sorry about that miss Khloe.

utterance: Thank you.

utterance: Dependent successfully added. Is there any other thing you would love me to help you with?

utterance: Nothing for now.

utterance: Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you.

utterance: You really caused me so much inconvenience but it's fine now.

utterance: Well noted ma'am. Thank you for calling the customer care service. Have a lovely day miss Khloe.

utterance: Bye.

utterance: Bye miss Khloe.