utterance: Hi thank you so much for calling Rivertown insurance, and my name is Brittney. Who do I have the pleasure of speaking with today?

utterance: Hi there, Brittney. My name is Noah and I yeah, hold on a sec! Sorry. I just need my balance real quick and the automated thing wasn't working, so it transferred me to you.

utterance: Sure, Noah. I will be happy to help you with understanding your balance today. Lets go ahead and jump right in and get your account pulled up and verified, it sounds like you're pretty busy over there. Do you have your customer number or policy number handy?

utterance: Yeah, oh, hang on let me go grab it I left it in the truck.

utterance: If it's nearby, yes, please go ahead and run out to grab it, I will get my systems ready.

utterance: Okay! Okay, I'm back.

utterance: Great, thank you for getting that. Go ahead, whenever your're ready.

utterance: I'm sorry, what was that? Could you guy please be quiet? I am trying to talk on the phone! It's so rude.

utterance: Oh your customer, or policy number. Sorry, I drew a blank there for a second. I am ready for that number youve got there, whenever you're ready.

utterance: Oh right, sorry. It's just that there is a lot of people here right now.

utterance: Thats no problem, sir. So, whenever you're ready.

utterance: This darned thing! Ma'am, I just need to go grab my reading glasses, can you hang out on the line again? Older and wiser, but just a little bit blinder .

utterance: that is very clever and tallented, Noah. You are also welcome to call back when you are able to gather the information, so that you don't feel rushed at all, we are here until eight o'clock, Eastern. Also, once you have your customer number, you will be able to get your balance from the automated system without having to sit and wait for an agent.

utterance: No, that's okay, I just need to get this figured out becau- what did I do wi-

utterance: Is everything okay on your end there? Anything I might be able to help with?

utterance: Oh no I got it now. Thank you. Customer number is zero zero zero one zero two four four and I think that is a one at the end, maybe seven, but probably one.

utterance: Looks good so far. Just a few more questions, Noah. Can you confirm your last name for me, please?

utterance: Sure, Felderman. Thats F felder, F.E.L.D.E.R. and man, M.A.N.

utterance: Perfect, thank you so so much mister Felder-.

utterance: Noah. Just, Noah, please.

utterance: Alright then, Noah. Lets's see, I've got your name and customer number, okay. And can you please confirm your date of birth?

utterance: Yeah, it's August the first, of nineteen eighty.

utterance: Excellent, thanks again mist- Noah.

utterance: Yep. Ok, see what's happened is that I think I forgot my card at the resurant down here a few hours ago and I think someone used it at the gas station down here because my wife got her card declined at the Rite-Aid. And when she called, she just called all ya'll over there a minute ago, and but I couldn't get to the phone then, anyways they told her that there's some kind of something pending or something from the Arco. Well I didn't go to no darned Arco!

utterance: Noah, I am so sorry to hear about your card and I wish that I could help you here, but you actually called Rivertown Insurance. We handle, it looks like your home and auto policies. If you can tell me the name of your bank, I would be happy to transfer you over there now and make sure you are connected to the right company before I let you go.

utterance: Well, hang on. Marge! You gave me the number to the insurance people. It's the wrong number! Okay, okay, hold on one moment please. Would you just come here! What? Oh, oh, yeah, yeah, yeah. Okay shush now. Oka-.

utterance: Everything okay Noah? Do you want me to transfer you? Or do you have the right number now?

utterance: No, she is gonna do that one. I guess what it is she wanted was to check on the auto policy for the Durango. Jeez what a mess. I guess she said to check the car payment, oh I mean the insurance. Insurance payment on the Durango, two zero zero four that she sent to ya'll because she said you should have got it there yesterday and wants to know if it cleared the account already.

utterance: Oh, okay. That's a very good question, let's take a look at that right away. Okay, mister Fel- sorry, Noah. Noah, it looks like you do still have a balance on the Durango, I don't see a policy payment being applied to your account yet, yoru due date is tomorrow.

utterance: You've got to b-.

utterance: Hold on, let me explain.

utterance: Okay. Sure, sorry. It's just such a mess.

utterance: I know, and I am here to help. Okay?

utterance: Mhm.

utterance: Okay. If you wife says we should have received the check here yesterday, let me tell you a couple things that could happen here, and then we will work out the best solution together.

utterance: Yeah. That's fine. But hey, listen! I've got the ball game coming on soon, so.

utterance: Understood. I will make it quick and if you have questions, you can always call back later.

utterance: Okay, so every morning we process the physical checks that came in from the day before. So that means if we did get your check yesterday, then it likely put in for processing this morning.

utterance: Oh jeez. She's really gonna kill me this time.

utterance: You know what, I think It's going to be ok, Noah.

utterance: would you believe thi-.

utterance: Noah, physical checks take a fewdays to show up on your account, we advise three to five. So right there buys a little more time to get it sorted out with your bank. On top of that, should the check bounce, for any reason at all, we always make a second attempt to draw the payment exactly ten days later. I know that obviously it isn't an ideal situtation, but you do have well over a week to get it sorted out, and that's even if your bank decides not to honor the payment. They could have this all sorted out for you before your policy payment ever has the chance to become an issue. So please keep that in mind also.

utterance: Right. Okay, that's fine but then we have fees up th- and what abo- I'm just not sure tha-.

utterance: Noah, I understand you frustration and your doubt, trust me. And I am here reassuring you now, that worst case scenario, okay? Absolute worst case, say we process your payment today and your bank rejects it? Okay? What happens then is you get an automatic text message or email, depending on your prefrences. That message will inform you of the issue, and tell you right on there that the payment will be run through the system again in ten days, giving you the opportunity to either work it out with your financial institutution, or simply make the payment via a different method.

utterance: But fees. Do the payments go up? Or I know there is some kind of penalty for something like that.

utterance: I can also reassure you that so long as the payment is processed to your account here, before the fifteenth, which is your grace period, there will be no fees or penalties.

utterance: No? Fifteen you say?

utterance: Correct, Noah. On the first page of your statement, just under where you can see your balance due, in very small print you wil see it written there.

utterance: Uh-huh, so I can go watch this ball game that starts in tee minus four minutes and it will all be the same.

utterance: Well, I mean technically I suppose your're right there. I would just urge you to contact your bank right away to make sure th- to first of all make sure that your bank account is ok and so they stop your card, so that it can not be used again. Also to give you a little more peice of mind, regarding your payment here to your auto policy.

utterance: Oh, no. See, I don't know anything about how all that works, the wife is in charge of it.

utterance: Okay, did you want me to speak with her right now, so I can let her know everything that I just told you also?

utterance: No, no. I think we're done. I've got to g-, oh no. Those baboons aren't gonna put Parsons out on the first, they'd be a fool!

utterance: Okay, Noah. I see that your game is starting now, and you've got a full house. Anything else I can assist you with today?

utterance: What? I can't hear you.

utterance: I asked if there is anything else I ca-.

utterance: No, my wife will handle it from here. Oh wow! Would you ju-.

utterance: Ok, Noah. Get back to your game. Thank you for calling Rivertown Insurance, and it looks like you're already enjoying the rest of your day.

utterance: Yup. You too.

utterance: Buy-buy now.


speaker_role: Agent

utterance: Good afternoon, thank you for choosing Rivertown Insurance, my name is Vada. Can I start by getting your first and last name, please?

speaker_role: Customer

utterance: Brittany Golden.

utterance: Thank you, Brittany. I can see that you provided all of your information in the automated system, thank you so much for that. And so that I can be sure i'm doing my part to protect the security of your account, can I have you confirm the billing address on file, please?

utterance: Sure. It's five seven six North Halsey Beulevard, in Scraton, P-A.

utterance: And the zip code?

utterance: One eight five oh five.

utterance: Excellent, thank you so much for that. I have your account pulled up now, and it looks like you have both an auto and a homeowners policy here with Riverside so let me just thank you for entrusting us with the security and protection of these important assets. It looks like the account is in good standing and tomorrow your premium comes due for the Toyota Camery. Was that the reason for your call today?

utterance: no, but thank you for the reminder because I am going to have to send you all a check this time because my debit card expired and the new one hasn't came. I don't know how long it will take to get to you but I am going to drop it by the post office on my way to work in the morning. I don't trust the kids in my neighborhood not to mess with it. So will I be charged a late fee? Or what is the penalty for being late?

utterance: That is a very good question, Brittany, I am glad that you told me because I can go ahead and put a notation on your account that you will be mailing us your payment tommorrow. What that will hopefully do, is allow the automatic payment processor skip over your account without ever marking it as late. However, if you receieve a missing payment notification on Friday morning, you can ignore it, so long as you did in fact send it in.

utterance: So just ignore the alert if I did already send the payment in?

utterance: That's correct. The payment reminders are all automatically triggered when the system recognizes a payment was not made by the due date, so unfortunately there's no way to stop them. But as long as the payment is postmarked on or before your actual due date, then there will be no fees or penalties charged to your account. Snailmail can sometimes be delayed or un reliable, so hopefully that helps to eleminiate some of your worry there.

utterance: yeah it does! This is the first time I've had a card expire and I thought that my bank would have mailed me notice, or called me, or something. It's really thrown me off.

utterance: Yeah, that is very strange. I would think they'd mail you a letter also. Or call you, something. Maybe it would be worth mentioning to them to make sure they have your correct information, or to make sure there aren't any issues on your account.

utterance: Yeah, I did do that and I guess their automated system didn't catch it. So hopefully yours is a little better than that .

utterance: well yes, I hope so too!

utterance: Ok, so the reason I am calling today is because I have come into a situation where I have aquired some propery. It's a long story. But I am curious to know what it would take to add another home to my current policy.

utterance: Well then, it sounds like someone must have loved you very much.

utterance: Yes, my Auntie. She practically raised me. They keep saying to me one hundred times, that it gets easier, but so far it hasn't.

utterance: Aww, well I won't repeat it a hundred and one times then. You hang in there, and I found that it helps to focus your energy on the positive memories, for me at least.

utterance: Oh I know, I just wish I was closer because I didn't even get to say goodbye.

utterance: Try not to be so hard on yourself, darlin'. She knows you would have been there if you could. She trusted you enough to leave an entire house to you, that say a lot. Now lets talk about how you can insure that memory and protect the home that your aunt gifted to you. Ok?

utterance: Yes, ma'm.

utterance: Good, so there are many different ways this could go, so I am going to ask you a series of questions so that we can narrow it down first.

utterance: Yes, please. I was trying to do this online but all of the options were giving me a headache.

utterance: No problem. Most of the time it is easier to have a discussion about it anyways.

utterance: That's why I just decided to call instead.

utterance: Well I'm glad that you did. Ok, first things first. Are you aquiring a mortgage, or do you know if your Aunt owned the home outright? Meaning, will you have a monthly payment on the house, or has it already been paid in full, free and clear?

utterance: She doesn't have a mortgage, no. Just the property tax and utilities, of course.

utterance: Wow, she really did love you! Ok, no payments then, that will narrow it down quite a bit here, good. Is the house in pretty good shape, or does it need some costly repairs that could require you to take out a mortgage or equity line out against that house to pay for it?

utterance: I don't think it needs any remodeling. I do plan on making some updates to the flooring and possibly the yard. I want a pond with a five foot retaining wall on the first level of the deck out back. It would be georgous but I don't have the time for any of those things right now. The plan is to start planning for it this time next year, come summer time.

utterance: Got it. So no need for home improvements, at least not any planned within the next twelve months.

utterance: That's right.

utterance: Next question, are you planning to occupy the home, rent it out to a tenant, or will the house be vacan't?

utterance: See, that I haven't totally decdided on either. My current home is on the opposite side of P.A., but there's also nothing really keeping me there. All my kids are grown and moved away, and Aunt Pearl was the only family I had left. I am talking to my job about relocating me to the Scranton office, it's better there anyways, but Ursina only has like three hundred people in the whole town. Crappy little town, residense are all fairly nice though. Anyhow, the nearest location with a branch office that my work has, is in Maryland one state down, which sounds bad but if I take the fourty or the fourty-one, I always forget which one, but it's a gorgous country drive that only takes fifteen minutes one way.

utterance: Well that doesn't sound like too big of a deal then, I for one would love the peacefulness of it.

utterance: Exactly.

utterance: Ok, to make sure I have a clear understanding, you are inquiring about home a homeowners policy for a new property in Ursina, Ohio. The home is paid for in full with no plans within the next twelve months to borrow against the house, and you plan on occupying the home soon, but there is a possiblity that will change. Did I miss anything?

utterance: No. I mean, yeah that all sounds like it.

utterance: Perfect. Let me fist start by thanking you for anaswering all my questions, and for giving me a little back history there, it's always helpful.

utterance: Sure. Of course. Anything else you need to know?

utterance: Nope, looks great. I think I've got what I need here, do you just mind if I place you on a breif hold while get this set up for you?

utterance: Oh, no. You go on ahead.

utterance: Thank you so much for your patience, I have written up a document that details all of your options for the new homeowners policy. I can send it over to you right now to the email on file, if you'd like?

utterance: Yes that's fantastic, thank you.

utterance: You are so very welcome. Is your email address still rainbow swirl?

utterance: At Gmail, yes that is, it's right.

utterance: And send. There you go, you should have an email from me here shortly. The informtaion I have provided you includes a link to online, where you can choose your option and set it all up once you're ready.

utterance: Oh I just got it, ok, hang on

utterance: Feel free to take your time reviewing the options, there is no rush to make a decision, that quote is good for the next fourty-five calander days.

utterance: Believe me, I know. That's pretty much why I am calling right now. I would never forgive myself if something happened to my Aunt's greatest acheivement. I am over four hours East!

utterance: Smart lady, I like it.

utterance: Mhm, well at least we gotta try!

utterance: Isn't that right. Ok, so I have sent you the three quotes and you now now the timelines and deadlines. Am I missing something? nope. Is there anything else I can assist you with today, Brittney?

utterance: oh yeah, there is one other thing.

utterance: Yes?

utterance: You probably can't help me here but maybe you can transfer me to someone for my other policy, it's number four nine zero nine three fourteen eleven.

utterance: Wow, good memory! okay yes, the policy on, lets see. oh the policy on your boat. Is that correct?

utterance: Yeah, I just need to talk to someone about changing my due date on it.

utterance: Oh okay, yeah I wish that I was able to help with that, but I only have the basic information here on my side. What I will do, is get you transfred over to the correct area, and I will make sure to let them know that your information is alread verified and why you're calling. Sound good?

utterance: Yeah, that will be good. Thank you. You are so kind.

utterance: It's been my absolute pleasure. Do you have a pen handy? To jot down this number before I transfer you, in case we get disconnected.

utterance: Oh I don't have a pen on me. Just go head, I have the number here somewhere anyhow.

utterance: Alright then, you will hear my hold music while I make sure you're connected. And once I have an agent on the line, I will conference you in and introduce you. Sound good?

utterance: Yup.

utterance: Ok, I'll be back with you shortly and if it takes more than a couple minutes, I'll be sure to come back and check on you.

utterance: Good, thanks again.

utterance: Uh-huh. Ok, hold the line.


utterance: Welcome to Rivertown Insurance, my name is Joanna, how can I help you?

utterance: yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.

utterance: Of course, I would be glad to help you with that ma.

utterance: I would appreciate it.

utterance: May I have your name and policy number ma?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Gloria Albert.

utterance: Can I address you as Miss or mister please?

utterance: (laughter) Miss.

utterance: Okay Miss Gloria Is your last name spelt A.l.b.a.r.t?

utterance: It is spelt A.l.b.e.r.t.

utterance: #gosh I am sorry for the wrong spelling.

utterance: No problem .

utterance: Could you provide me with your policy number ma?

utterance: #Yep I've got that right here, you ready?

utterance: Yes Ma.

utterance: Nine two seven six six two one one one.

utterance: Okay, let me repeat that back to you, Nine two seven six six two one one.

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Nine two seven six six two one one one.

utterance: Okay, Miss Gloria I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name please?

utterance: Sure.

utterance: And the last four digits of your social security number?

utterance: Two one one two.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and process your request, give me one second.

utterance: #huh, here with you Joanna.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: I can see you are currently on a basic home policy and petcare basic. Is that right?

utterance: Thats right.

utterance: Great.

utterance: I enjoy my plan so well. The only issue I have is the automatic billing.

utterance: We are sorry about that. I am presently working on it ma.

utterance: Thanks Joanna.

utterance: Few seconds please.

utterance: No problem. I am with you.

utterance: Going through your account I can see you subscribe for automatic billing.

utterance: I never opt-in for that. Can I opt- out?

utterance: yes Ma. I am working on that please.

utterance: Alright. Thank you.

utterance: Few seconds please.

utterance: I am with you.

utterance: your request has been processed. Waiting for confirmation.

utterance: Oh wow.Thank you.

utterance: Yes Miss Gloria. Waiting for confirmation ma.

utterance: Alright. I am patiently waiting.

utterance: thanks for the patience.

utterance: You welcome.

utterance: Your automatic billing has been successfully removed.

utterance: Wow, really?#huh.

utterance: Yes Ma.

utterance: Thanks for your time.

utterance: My pleasure, anything for our amazing customers.

utterance: Is there any other thing I can help you with ma?

utterance: Yes pls. can I know the active plans on my account.

utterance: Few seconds please.

utterance: Thank you James.

utterance: I am trying to get more information on your account.

utterance: you have two active plans. Basic home policy and petcare basic.

utterance: oh. Thanks.

utterance: I can see your basic home policy will expire tomorrow.

utterance: oh.really?

utterance: please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one.

utterance: oh! Do you mean I can upgrade my previous policy or I will register a new one.

utterance: Miss Gloria, you can easily upgrade your previous policy to a new money.

utterance: Wow, really?#huh.

utterance: yes ma.

utterance: I think I am in for that.

utterance: can I have your email, so that I can send you more information anout our services.

utterance: uh-huh that is thoughtful of you Joanna. Thank you.

utterance: My pleasure. I am here to give you the best services.

utterance: I appreciate.

utterance: May I have your email address please?

utterance: Sure.Joanna Few seconds please I just got a new email address.

utterance: Yes Ma.

utterance: I need to get my business card.

utterance: No problem take your time.

utterance: Sorry for the break. I have it here. Gloriaalbert at yahoo dot com.

utterance: Trying to sent the information immediately.

utterance: Yeah I got it.

utterance: Alright. Ma.

utterance: Thank you for your time Joanna.

utterance: you welcome ma. Is there anything I can help you with?

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: -hun you too.

utterance: Awesome.

utterance: thank you.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Frank speaking, how can I help you?

utterance: Good afternoon Frank. My name Is Kylie.

utterance: Good to you have you here. How can I help you?

utterance: I've difficulty loging in on my account.

utterance: if am not mistaken. You mean find it difficult to log in to you insurance account.

utterance: that is right.

utterance: We are sorry about that. I would be glad to reset that for you.

utterance: I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.

utterance: So sorry about that Ma.

utterance: Alright.

utterance: May I have your policy number please?

utterance: One minute please. I need to get my folder.

utterance: That's no problem.

utterance: Few seconds please.

utterance: Please take your time Ma.

utterance: are you there?

utterance: I am with you Ma.

utterance: #Yep I've got that right here, you ready?

utterance: Yes miss Kylie. Could you provide me with your policy number?

utterance: Three nine three four two five one one four.

utterance: Okay, let me repeat that back to you, three nine three four two five one four?

utterance: You missed a one.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: -oh sorry for the break. One more time please.

utterance: Five nine three four two five one one four.

utterance: Okay, missus Kylie I got it now.

utterance: No problem .

utterance: Trying to go through your account.

utterance: Alright. I'm with you.

utterance: Can I have your full name please?

utterance: My name is Kylie White.

utterance: -oh very good. Thank you.

utterance: (laughter).

utterance: Okay missus Kylie, I don't mind you spelling your last name?

utterance: #huh, okay. W.h.i.t.e.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: when was the last time you logged in to your account.

utterance: One second please. Trying to find out.

utterance: Alright Ma.

utterance: I couldn't get that. It been a while.

utterance: Thats no problem ma. Still on your account.

utterance: Thank you Frank.

utterance: what is the response you get when trying to log in to your account.

utterance: wrong password or username.

utterance: okay. Working on that.

utterance: I am with you please.

utterance: Can I have your mother's maiden name?

utterance: yes please. Jones.

utterance: Can I have the username you use when trying to log in?

utterance: kyliewhite at Rivertowninsurance dot com.

utterance: One second please. Trying to find out.

utterance: The username was email to me immediately I signed in for the policy.

utterance: Alright Ma.

utterance: pIease confirm if the username was correct.

utterance: I will do just that.

utterance: Alright, I am with you.

utterance: Found out the username is absolutely correct. Still working on your account Ma.

utterance: -huh relieved.

utterance: That shows the password you have is incorrect Ma.

utterance: That's right.

utterance: And the last four digits of your social security number?

utterance: Two four one four.

utterance: -huh pretty good. Okay, let me go ahead and reset your password.

utterance: Good. I would be glad.

utterance: Three seconds please.

utterance: Take your time Frank.

utterance: Yes ma.

utterance: Waiting patiently to have access to my accont again.

utterance: Thanks for the patience.

utterance: My pleasure.

utterance: Would like me to reset the passward from here or send the password link to your email.

utterance: I would like you to reset the password from here.

utterance: I would be glad to help you Ma.

utterance: thanks.

utterance: Still working on reseting your password ma.

utterance: Oh yes. You're doing a great job.

utterance: Your password has been reset sucessfully.

utterance: Wow glad to have my account back.

utterance: Your new password is AAXXthree two ADGfive.

utterance: oh yes. You're doing a great job. Thank you.

utterance: My pleasure. Anything for our loyal customer .

utterance: (laughing).

utterance: (laughter) sorry for asking much questions.

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: You can now log in to your account to change the password to your choice.

utterance: Thank you. I will do just that.

utterance: Is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes Ma?

utterance: Could you send some information about your pet insurance policy to my email.

utterance: Sure, that is no problem. I would be glad to do that for you..

utterance: Thanks for time.

utterance: It's my pleasure. okay May I have your email.

utterance: Yeah sure, great.

utterance: Alright. Ma.

utterance: You can send it to my email kylieW at yahoo dot com.

utterance: I would do that right away ma.

utterance: Awesome.Thanks.

utterance: My pleasure. It there anything I can help you with.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Thank you for calling Rivertown Insurance. This is Mia. Can I have your name and account number?

utterance: Yes. My name is Jack Carrter. C-a-r-r-t-e-r

utterance: Thank you for spelling that. And your account number?

utterance: Sure. It's four six two four, eight one six one

utterance: Thank you mister Carrter. May I call you Jack?

utterance: Yes. That's fine.

utterance: Okay, Jack. Thank you for verifying your account.

utterance: Your welcome

utterance: How is your day going?

utterance: I'm busy, but good.

utterance: Glad to hear it. Now how can I help you?

utterance: I need to change my address.

utterance: Okay. I'd be glad to help you with that.

utterance: I just moved and I tried to do it online but it didn't work and so I'm hoping to get this resolved now.

utterance: Of course. Can I confirm the adddress on file currently?

utterance: Yeah. It's forty-two North Adamiss San Diego, California, nine five five three oh.

utterance: Great. Now can I get the new address, please.

utterance: #Um, three hundred West Madison Street, San Diego, California. Nine five five three six.

utterance: Great. Let me read that back to you.

utterance: Okay.

utterance: Three hundred West Madison Street, San Diego, California and the zip is nine five five three six.

utterance: Yes. That's correct.

utterance: Good. Now that that is fixed is there anything else I can do for you?

utterance: Well, will this change my address on all of my accounts?

utterance: Let me see. Yes, Jack, it looks like it will change on your homeowners and auto policies.

utterance: That's good. Thank you, Mia.

utterance: Not a problem. Glad to help.

utterance: Can you tell me how much my premiums will change, you know, monthly?

utterance: Yes. It will change based on your new home's value and your new location.

utterance: Can you tell me how much?

utterance: It looks like we're waiting for more information from the title agency.

utterance: Oh. What does that mean.

utterance: Well, it means I don’t have the information about your new property yet. Did you just move in?

utterance: Yes. Yesterday.

utterance: Did you have the insurance and property taxes included in your mortgage payment?

utterance: Yes, I did.

utterance: I'm so sorry, but I can't tell you what your new premium will be until we have that information.

utterance: When will that be?

utterance: Once you close escrow, it usually takes three to five days for the information to get to us.

utterance: And then what?

utterance: The title agency should provide us with the changes and you will the receive notice of your new premium.

utterance: Okay. So just wait until I hear from the title agency?

utterance: Yes. That's what I would recommend. #Uh, if you haven't heard in a week or so, call us back.

utterance: Okay. I appreciate all your help.

utterance: That's what I'm here for, Jack. Remember, if you don't hear anything please give us a call back. Okay?

utterance: Okay. Thanks again. Good bye.


utterance: Good afternoon Rivertown Insurance, this is Alonzo speaking, how can I be of service to you?

utterance: yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?

utterance: Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?

utterance: #Oh sure, I've got it right here with me.

utterance: #whaow nice, we can proceed from there.

utterance: Just a moment.

utterance: Sure, take your time miss.

utterance: #let me roundoff a conversation with my laundry guy in order to delivere my cloth.

utterance: #oh, sure you can take your time.

utterance: Perfect, you ready?

utterance: Sure ready miss, go on.

utterance: my name is Michelle moris.

utterance: Okay Miss Moris If am not mistaken?

utterance: #Um, it's okay.

utterance: That's no problem miss.

utterance: Could you help me with your policy number?

utterance: #mhm, i have it right here.

utterance: #mhm I've got that right here.

utterance: Beautiful.

utterance: Let me call it for you two six four one six six three nine one.

utterance: Okay, let me repeat that back to you, two six four one six six three nine one?

utterance: Correct.

utterance: One more time please.

utterance: Okay, thank you Miss Moris, hold on am on your account.

utterance: its fine.

utterance: Okay, one last thing, could you please verify your pet name for me please?

utterance: #Oh, yes Rubby.

utterance: One last thing please, the last six digits of your social security number?

utterance: seven five five three eight four.

utterance: #oh, that's awesome.

utterance: yeah.

utterance: Very good miss.

utterance: Beautiful.

utterance: Not a problem, I have that updated for you. What else shouId i help you with?

utterance: yeah, I will like to reset my password?

utterance: Very possible miss.

utterance: Can I have your email please?

utterance: That's wouldn't be an issue.

utterance: Do you mind if we proceed?

utterance: Not at all.

utterance: let me get my glasses.

utterance: Take your time miss.

utterance: #here we go.

utterance: #Ok.

utterance: #yep it's michellemoris at yahoo dot com.

utterance: Got it right.

utterance: Okay.

utterance: I would like to confirm it one more time.

utterance: that's okay, here we go.

utterance: Michelle moris at yahoo dot com.

utterance: Got it.

utterance: I will send your verification code to your email.

utterance: I will appreciate that a lot.

utterance: I am on it just a second.

utterance: Alright.

utterance: I'm good.

utterance: You should have the verification code on your email now, please check.

utterance: #yeah it just came in now.

utterance: What should I do with that?

utterance: click to verify the account.

utterance: Done.

utterance: Great!

utterance: Verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see on the account.

utterance: #mhm it's right at the top right corner.

utterance: It just got in now.

utterance: Use a default password of two two four two.

utterance: done already miss.

utterance: Done that.

utterance: Set a new password for it.

utterance: Okay doing that right away.

utterance: kindly simplify it so you can remember.

utterance: Okay, doing that.

utterance: Great.

utterance: Kindly login into your account with your username and new password.

utterance: #oh Okay.

utterance: My pleasure, Miss Moris your password is rectified now ma'am.

utterance: To be honest, I enjoyed my conversion with you.

utterance: Awesome.

utterance: Great.

utterance: thanks.

utterance: Miss Moris is there anything I can help you with?

utterance: Not at all miss.

utterance: Checking through my account now.

utterance: No problem, is there anything else I can help you with from the account?

utterance: No miss, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure miss Moris If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!

utterance: #mhm, you have made my day today miss.

utterance: #whew, that is the reason we are here to serve you better.

utterance: Thank you.

utterance: Thank your miss.

utterance: Bye.

utterance: Bye bye miss.

utterance: Thanks bye too.


utterance: Good afternoon Rivertown Insurance, this is Charlton speaking.How can i help you?

utterance: Good afternoon. This is Nick on the line.

utterance: Alright mister Nick. How May I help you sir.

utterance: Yea....I am having issues trying to login into my account on your website.

utterance: oh!sorry about that mister Nick.

utterance: Alright Charlton....

utterance: what was the response when you try to login sir.

utterance: Incorrect username or passsword.

utterance: uh-oh! Ok sir.

utterance: whew! so complicated right?

utterance: huh! not at all sir.

utterance: Ok. good to hear that.

utterance: So. Which of the information are you sure is correct sir?

utterance: oh! you mean?

utterance: Username or passsword.

utterance: Ok. I am sure the Username is right.

utterance: Alright....better.

utterance: Ok Charlton.

utterance: I will need you to give me the Username sir...

utterance: Ok. this is it, Nick at Rivertown.

utterance: Alright mister Nick. I would need to run a check on your account sir.

utterance: Alright Charlton.

utterance: Hold on for a second sir.

utterance: No problem Charlton.

utterance: Ok sir. please can i have your full name sir.

utterance: You mean first and last name?

utterance: Sure, yes sir.

utterance: Ok. Nick Pinearr.

utterance: Please can you spell the last name.

utterance: Alright. P.i.n.e.a.r.r.

utterance: So....it ends with a double r right?

utterance: Yea. correct.

utterance: I will need your policy number too.

utterance: uh-oh! few seconds please, I will need to get my file folder.

utterance: No problem sir. take your time.

utterance: Sorry for taking time. I just moved into a new apartment.

utterance: wow!...that's cool.

utterance: Yea. this is it. eight three three one two five six nine one.

utterance: I will repeat the numbers for confirmation sir.

utterance: Alright Charlton, go ahead.

utterance: eight three three one two five six one one.

utterance: whew! you got the last two digits wrong.

utterance: Oh! my bad. sorry about that sir.

utterance: It ends with nine one.

utterance: OK Sir. got it.

utterance: good.

utterance: hold on sir. while I finalise my check.

utterance: no problem Charlton.

utterance: The Username is actually correct sir.

utterance: Bravo. good to hear that.

utterance: At this juncture mister Nick. It's either I help you with the password recovery from the system over here............or.

utterance: ok....I am with you.

utterance: Or I will help you generate the password reset link and you finish it yourself.

utterance: uh-oh!

utterance: Are you there sir?

utterance: Yea Charlton....since I have you online. I would allow you help me recover the password from your system.

utterance: All good sir. I will need you to answer the following questions in the process of password recovery.

utterance: Okay.

utterance: a second sir.

utterance: um! oh okay.

utterance: Can i have your home address sir.

utterance: I will have to give you the old address right?

utterance: It has to be the one you entered during registration sir.

utterance: ok. One harvey circle, Macomb, Illinois. six five three one four three.

utterance: ok. got it sir.

utterance: good.

utterance: Your phone number sir?

utterance: if i am not mistaken...you said three zero nine two five one eight eight zero two.

utterance: correct.

utterance: ok sir...lastly the last four digits of your social security number.

utterance: five four two two.

utterance: Got it.

utterance: Alright Charlton.

utterance: A moment sir.

utterance: No problem.

utterance: Please hold on sir while I actualize the operation.

utterance: oh. ok.

utterance: uh-oh! done sir... password recovered successfully.

utterance: Oh! great one.

utterance: Yes sir...the password is a, a, one, two, three, X, y, z.

utterance: I am writing it down...a second please.

utterance: ok sir... take your time.

utterance: ok....i am reading it to you for confirmation. a, a, one, two, three, X, y, z.

utterance: correct sir.

utterance: good....yea.

utterance: So....you will be able to login to your account with this password now...

utterance: Alright.....thanks.

utterance: Thereafter....you can now change it to a password of your choice.

utterance: oh! good....Thanks very much for your time.

utterance: You are always welcome mister Nick....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with sir?

utterance: uh-oh! as a matter of fact....now that I have you online....um!... none for now Charlton.

utterance: ok sir... good to hear that and thanks for your patronage sir.

utterance: You are welcome.

utterance: Thank you, bye-bye.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Angelina speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine, take your time.

utterance: just let me take a cup of water one moment.

utterance: That's no problem, I understand.

utterance: water is life.

utterance: Yes sir, very correct.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Pickford Jane.

utterance: Okay mister Jane, if am correct?

utterance: very correct ma.

utterance: That's no problem mister Jane I will work on the account ma, one second.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready?

utterance: Yes sir.

utterance: Four eight three nine two three eight two two.

utterance: Okay, let me repeat that back to you, four eight three nine two three eight two?

utterance: You missed a two.

utterance: -oh one more time please.

utterance: Okay, thank you mister Jane, I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Bonne.

utterance: And the last four digits of your social security number?

utterance: One four seven two.

utterance: -huh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Hold on, am in it ma.

utterance: Great.

utterance: Running your profile now ma.

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Age has reduced our sharpness.

utterance: I completely understand, everybody is ageing believe you me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister Jane.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Jane I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is pickfordjane at gmail dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: You live, you learn, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Jane Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be December first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Jane. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, sounds great.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: Thank you ma.

utterance: Thanks bye.


utterance: Good morningRivertown Insurance, this is Young speaking, how can i be of assist you?

utterance: I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?

utterance: #oh, yes I can be of help to you on any update. first I would like you to give me your full name also with your policy number please?

utterance: #oh sure, I've got it with me here.

utterance: That's perfect, we can proceed right?

utterance: a minute please.

utterance: It okay.

utterance: #would you mind, i did like to roundoff a chat with my laundry man in order to delivere my cloth.

utterance: i really wouldn't mind.

utterance: Okay, may we proceed now?

utterance: Sure please, go on.

utterance: my name is Bailey Chaffy.

utterance: Alright mister Chaffy If am correct?

utterance: #Um, sure you are.

utterance: That's okay sir.

utterance: -uh that's fine.

utterance: Could you help me with your policy number please?

utterance: #mhm yeah, right away.

utterance: That's perfect.

utterance: let me call it out for you one six four three six one four two.

utterance: Alright, i will like to repeat that to you again, one six four three six one two four two?

utterance: perfectly correct.

utterance: repeat it once more please.

utterance: one six four three six one two four one.

utterance: Alright, thank you mister Chaffy, hold on sir I am on your account.

utterance: not a problem.

utterance: One last thing, could you please verify your pet name for me please?

utterance: Not a problem, Inter.

utterance: One last thing please, can you send me the last four digits of your social security number?

utterance: one two three four.

utterance: #whao, that's great.

utterance: awesome.

utterance: that's great.

utterance: Yeah, sure.

utterance: Not to bother, I have that updated for you. What other services of mine would you be needing?

utterance: #Oh yeah, I need to reset my password?

utterance: That's very possible sir.

utterance: Can i get your email please?

utterance: That's wouldn't be a problem.

utterance: Can we proceed?

utterance: sure.

utterance: i would like to get my glasses please give me a second.

utterance: you can take your time sir.

utterance: #are we good to go now?

utterance: #sure please.

utterance: #yep it's baileychaffy at gmail dot com.

utterance: Got it right.

utterance: Awesome.

utterance: I did like to confirm it one more time please?

utterance: no problem.

utterance: [Laughter] baileychaffy at gmail dot com.

utterance: Got it right.

utterance: I would send your verification code to your email.

utterance: I will really love that.

utterance: I'm right on it just a second please.

utterance: Do take your time please.

utterance: I got it.

utterance: could you please check your email to verify the code?

utterance: #It just came in now.

utterance: What should i do with that?

utterance: Click to verify the account.

utterance: Right on it.

utterance: take your time please.

utterance: verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see.

utterance: it's right at the top corner.

utterance: #yep just saw it now.

utterance: Use a default password of eight nine two one.

utterance: On it please.

utterance: Settled.

utterance: One more thing, you have to set a new password for it.

utterance: I will do that straight away.

utterance: You kindly make it simple so you don't have a hard time remembering.

utterance: #yeah, you're totally right.

utterance: #yep always right.

utterance: please login in to your account with your username and new password.

utterance: #sure please.

utterance: My pleasure, mister chaffy our password is rectified now sir.

utterance: Frankly speaking, I had a good time conversion with you.

utterance: It a pleasure sir.

utterance: Awesome.

utterance: Awesome it is.

utterance: mister Chaffy. is there anything else you would like me to assist you with?

utterance: Thanks a lot but none sir.

utterance: I'm still going through my account now.

utterance: Please take your time, is there anything else I can help you with from the account?

utterance: No Sir, I think that will be all for now. Thanks for your time.

utterance: Don't mention, it my ultimate pleasure Sir, If you have any further questions please don't hesitate to call me alright?

utterance: Okay, i sure will.

utterance: Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest of your day!

utterance: #Waow, you made my day Sir.

utterance: it our duty to serve you better.

utterance: Thanks.

utterance: Thank you sir.

utterance: Bye bye.

utterance: Bye.

utterance: Bye Mr.


utterance: Good afternoon Rivertown Insurance, this Jessica speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.

utterance: Okay, yes I can help you create an account.

utterance: Sure, yes, how do we go about it?

utterance: Can I request for your name please?

utterance: no problem.

utterance: That's no problem, it won't sir.

utterance: my name is George Kenneth.

utterance: OK mister George.

utterance: Okay.

utterance: Got it.

utterance: again my name is George Kenneth.

utterance: #Hm k. e. n. n. e. t. h is correct sir.

utterance: very correct.

utterance: On it sir.

utterance: Good.

utterance: Can you provide me with your phone no?

utterance: #yep, that's not a problem.

utterance: On it.

utterance: Okay, let me repeat that back to you, four two three nine two eight nine seven two three?

utterance: Very correct.

utterance: -oh, Four two three nine two eight nine seven two three.

utterance: Good.

utterance: on it please hold on.

utterance: No problem .

utterance: Okay, one last thing, could you please tell me your mother's maiden name?

utterance: Okay.its Larry.

utterance: Got it.

utterance: Okay.

utterance: Can I also request for your email.

utterance: sure.

utterance: waiting.

utterance: Here we go.

utterance: On the page.

utterance: Kenneth at gmail dot com.

utterance: Got it.

utterance: I will send you a confirmation mail now.

utterance: That's great news.

utterance: You can create an account set your password and confirm the password.

utterance: Let's me login to my email now.

utterance: Take your time.

utterance: got that now.

utterance: on the verification, a moment please.

utterance: Let me attach the list of all our policies for you to make your choice.

utterance: #whaooo that will be awesome.

utterance: Also confirm your date of birth.

utterance: sure one second. Shoot I wrote it down.

utterance: Take your time.

utterance: OKay can I proceed from there.

utterance: pretty sure.

utterance: Okay, okay, December seven nineteen ninety one.

utterance: On it.

utterance: Okay.

utterance: Can you repeat that?

utterance: Okay, second December seven nineteen ninety one.

utterance: Update that for you ma.

utterance: Awesome.

utterance: Can I request for your security number.

utterance: nine two five four five six eight two nine.

utterance: Can you repeat that for me.

utterance: updating your account right now.

utterance: Okay.

utterance: On it sir.

utterance: #mhm I want to shop a complete auto policy.

utterance: Yes sir, pretty good. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay.

utterance: Complete Auto cost two thousand dollars yearly.

utterance: Pretty good.

utterance: The details of the bills would also be attach to your email.

utterance: That's great.

utterance: Go to your account to activate it.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister George Kenneth Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister George Kenneth If you have any further questions please do not hesitate to call, okay?

utterance: Okay, that's great.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you.

utterance: You are welcome.

utterance: Okay bye bye.

utterance: Bye.

utterance: okay.


utterance: Good afternoon Rivertown Insurance, this is Bruno speaking, how may I assist you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to reset my password?

utterance: Of course, yes I can be of help to you on any update. first I would like to get your full name also with your policy number please?

utterance: sure thing, I've got it with me.

utterance: That's cool, we can proceed from there.

utterance: a moment please.

utterance: Do take your time please ma'am.

utterance: #lf you wouldn't mind I will like to roundup a chat with my laundry man in order to delivere my cloth.

utterance: you just take your time.

utterance: Okay, you good to go now?

utterance: Yes please, go on.

utterance: my name is Amanda Davis.

utterance: Alright mister Davis If am correct?

utterance: #Um, it's all good.

utterance: That's no big deal sir.

utterance: -uh that amazing.

utterance: Could you help with your policy number please?

utterance: #mhm got it right here.

utterance: That's perfect.

utterance: let me spell it out for you seven two one four ten six two four two.

utterance: Alright, i will like to repeat that to you again, seven two one four ten six two four two?

utterance: perfectly correct.

utterance: repeat it once more please.

utterance: seven two one four ten six two four one.

utterance: Alright, thank you mister Davis, hold on sir I am on your account.

utterance: not a problem.

utterance: One last thing, could you please verify your childhood girlfriend name for me please?

utterance: Of course, Julia.

utterance: One more last thing please, the last four digits of your social security number?

utterance: two two four three.

utterance: #whao, that's great.

utterance: yeah.

utterance: All good sir.

utterance: Amazing.

utterance: Not to bother, I have that updated for you. What other services of mine would you be needing?

utterance: #Oh yeah, I have to reset my password?

utterance: That's all good Sir.

utterance: Can i have your email please?

utterance: That's wouldn't be a problem.

utterance: Can we go ahead.

utterance: sure.

utterance: #oh, my glasses a second please.

utterance: Sir you can take your time.

utterance: #we are good to go now.

utterance: #Alright.

utterance: #yep it's amandadavis at yahoo dot com.

utterance: Got it right.

utterance: Yeah.

utterance: To be confirm one more time please?

utterance: you should please.

utterance: [Chuckle] amandadavie at yahoo dot com.

utterance: I Got it.

utterance: I will help in sending your verification code to your email.

utterance: I really can't wait to see that.

utterance: Right on it a second please.

utterance: its fine.

utterance: I got it.

utterance: could you please check your email for the verification code.

utterance: #Just got in now.

utterance: What do I need that for?

utterance: You click on it to verify the account.

utterance: Right on it.

utterance: Alright.

utterance: verified already.

utterance: You go to change my password.

utterance: #mhm can't really see that on the account.

utterance: it's right at the top corner.

utterance: Just saw it right now.

utterance: Use a default password of three three one four.

utterance: Alright, am on it sir.

utterance: Done.

utterance: One more thing you set a new password for it.

utterance: I will do that right away.

utterance: You kindly make it simple so you can remember.

utterance: Thanks doing that already.

utterance: Awesome.

utterance: please login in to your account with your username and new password.

utterance: #oh sure.

utterance: My pleasure, mister Davis your password is rectified now ma'am.

utterance: To be sincere, I enjoyed my conversion with you.

utterance: Happy to hear that.

utterance: Good.

utterance: Okay.

utterance: mister Davis is there anything I can help you with?

utterance: None ma'am.

utterance: Going through my account now.

utterance: It alright, is there anything else I can help you with from the account?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure mister Grey. If you have any further questions please do not hesitate to call me okay?

utterance: Okay, I sure will.

utterance: Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest your afternoon!

utterance: #Whew, you made my day sir.

utterance: that is the reason we are here to serve you better.

utterance: Thanks.

utterance: Thank you too Ma'am.

utterance: Bye bye.

utterance: Bye ma'am.

utterance: Thanks again bye.


utterance: Hello, Rivertown Insurance, this is Nancy speaking, how can I help you?

utterance: I want to cancel my insurance plan.

utterance: Hi, thanks for calling Rivertown Insurance customer service. I can help you?

utterance: I would like to cancel my insurance plan.

utterance: okay, could I have your first name and last name?

utterance: one moment.

utterance: That's no problem, take your time.

utterance: let me have a glass of water.

utterance: I understand sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Jack Collins.

utterance: Thank you Jack Collins just to confirm is Colins spelled C.o.l.i.n.s.?

utterance: No it is C.o.l.l.i.n.s.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me yourur policy number? you can find this number on your account page in our website.

utterance: give me a moment.

utterance: Sure, take your time.

utterance: Policy number, it is the string of number below my Profile picture?

utterance: Yes exactly, could you read that number to me?

utterance: Yes, two three one.

utterance: Two three one.

utterance: Four nine three.

utterance: Four nine three.

utterance: two one two.

utterance: Two one two.

utterance: Yep, that's it.

utterance: Okay, two three one four nine three two one two.

utterance: Yep that's right.

utterance: perfect, may I have your address and zip code please?

utterance: sure.

utterance: Okay.

utterance: Yep, it is twenty two Brooklyn Avenue, San Diego, California.

utterance: Okay. Your zip code?

utterance: #huh it is seven three oh oh oh.

utterance: For confirmation sir, twenty two Brooklyn Avenue, San Diego California, seven seven oh oh oh right?

utterance: #oh yep, very correct.

utterance: Next we need is your birth date?

utterance: sorry, what birthday? I am not having birthday today.

utterance: [Laughter] it is the date of your birth sir, we need the information to verify your identity.

utterance: #oh I thought you were asking me to celebrate my birthday.

utterance: That's no problem. I understand.

utterance: Yeah my date of birth is February the ten, ninety sixty one.

utterance: Alright. February the ten ninety sixty one oh gosh, just a minute.

utterance: mhm.

utterance: Okay, before I proceed to cancell your plan, may I know the why you are cancelling?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Collins.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Collins I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is jackcollins at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Collins Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be January ten, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: Oh gosh, my pleasure mister Collins If you have any further questions please do not draw back to relate it to me, okay?

utterance: Good.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been wonderful for me.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Betty, speaking, how can I be of service to you?

utterance: yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?

utterance: Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?

utterance: #Oh sure, I've got it right here with me.

utterance: Nice, we can proceed from there.

utterance: Just a moment.

utterance: Sure, take your time Ma.

utterance: #let me roundoff a conversation with my laundry guy in order to delivere my cloth.

utterance: #oh, sure you can take your time.

utterance: Perfect, you ready?

utterance: Sure ready, go on.

utterance: my name is Albert Teresa.

utterance: Okay mister Teresa, If am not mistaken?

utterance: #Um, it's okay.

utterance: That's no problem.

utterance: Could you help me with your policy number?

utterance: #mhm, i have it right here.

utterance: #mhm I've got that right here.

utterance: Perfect.

utterance: Let me call it for you four six four one six nine four nine five.

utterance: Okay, let me repeat that back to you, four six four one six nine four nine five?

utterance: #Uh, great.

utterance: One more time please.

utterance: Okay, thank you mister Teresa, hold on am on your account.

utterance: its fine.

utterance: Okay, one last thing, could you please verify your pet name for me please?

utterance: #Oh, yes Jacky.

utterance: One last thing please, the last six digits of your social security number?

utterance: eight five one four nine four.

utterance: #oh, that's awesome.

utterance: yeah.

utterance: Very good Ma.

utterance: Awesome.

utterance: Not a problem, I have that updated for you. What else shouId i help you with?

utterance: yeah, I will like to reset my password?

utterance: Very possible Ma.

utterance: Can I have your email please?

utterance: That's wouldn't be an issue.

utterance: Do you mind if we proceed?

utterance: Not at all.

utterance: let me get my glasses.

utterance: Take your time.

utterance: #here we go.

utterance: #Okay.

utterance: #yep it's Teresa at gmail dot com.

utterance: Got it right.

utterance: Okay.

utterance: I would like to confirm it one more time.

utterance: that's okay, here we go.

utterance: Teresa at gmail dot com.

utterance: Okay.

utterance: I will send your verification code to your email.

utterance: I will appreciate that a lot.

utterance: I am on it just a moment.

utterance: Alright.

utterance: I'm good.

utterance: You should have the verification code on your email now, please check.

utterance: #yeah it just came in now.

utterance: What should I do with that?

utterance: click to verify the account.

utterance: Done.

utterance: Great!

utterance: Verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see on the account.

utterance: #mhm it's right at the top right corner.

utterance: It just got in now.

utterance: Use a default password of two two four two.

utterance: done already miss.

utterance: Done that.

utterance: Set a new password for it.

utterance: Okay doing that right away.

utterance: kindly simplify it so you can remember.

utterance: Okay, doing that.

utterance: Great.

utterance: Kindly login into your account with your username and new password.

utterance: #oh Okay.

utterance: My pleasure, mister Teresa your password is rectified now ma'am.

utterance: To be honest, I enjoyed my conversion with you.

utterance: Awesome.

utterance: Great.

utterance: thanks.

utterance: mister Teresa is there anything I can help you with?

utterance: Not at all miss.

utterance: Checking through my account now.

utterance: No problem, is there anything else I can help you with from the account?

utterance: No miss, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure mister Teresa If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!

utterance: #mhm, you have made my day today.

utterance: That is the reason we are here to serve you better.

utterance: Thank you.

utterance: Thank your Ma.

utterance: Thanks for your time.

utterance: You are welcome MA.

utterance: Okay bye bye..


utterance: Good afternoon Rivertown Insurance, this is Jude speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I will like to upgrade it and i was wondering if you could help me.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right with me.

utterance: That's good.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me get my glasses.

utterance: am here to serve you sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is John Parker.

utterance: Okay Mr.Parker' Right.

utterance: Let me spell it out for you.

utterance: That's no problem Sir.

utterance: #yep, P.a.r.k.e.r.

utterance: Got it Correct right here.

utterance: Good.

utterance: Can I kindly request for your security number?

utterance: #Yay, here we go nine nine three nine two three eight two five.

utterance: Okay, let me repeat that back to you, nine nine three nine two three eight two five?

utterance: Correct.

utterance: -oh one more time please.

utterance: Okay, thank you mister Parker. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your childhood boy friend name for me please?

utterance: Sure.David.

utterance: Can you assist me with the last four digits of your social security number?

utterance: Three six seven two.

utterance: -oh very good.

utterance: sure.

utterance: Just to verify, your full name on the policy is John Parker.?

utterance: That's correct.

utterance: let's go straight to our policies and subscription for it.

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home preferred if I'm not mistaken.

utterance: That's correct, yep, you got it mister Parker.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a home preferred policy would be one thousand and five hundred dollars per year.

utterance: Good.

utterance: This we also have a complete policy includes our highest coverage and that comes with lowest deductibles, it's a great policy that goes for two thousand dollars yearly.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: I should've stopped some years ago but I have to let time get away from me.

utterance: I'm right there with you. .

utterance: Time fly's .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Parker I'm glad to hear we might be able to help you save some money.

utterance: #huh every little bit helps these days.

utterance: Yes sir, it does. #eee.

utterance: So do you think you could email me that quote of all our policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is johnparker at gmail dot com.

utterance: On it, the gmail is easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: I like the simplicity of the gmail for me.

utterance: #yep, good for easy access.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Parker. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, am enjoying the conversion with you.

utterance: The pleasure is mine Sir.

utterance: Could you tell me when my auto policy premium is due so as to upgrade to the best policy to once talked about?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be May three rd, I could attach a copy to the email also with our policies, if you don't mind?

utterance: Awesome.

utterance: No problem, is there anything else I can help you with this morning?

utterance: No Sir, I think that covers it for now. I really appreciate all your help.

utterance: #Whao, it's my pleasure mister Parker speaking with you this morning, If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, nice speaking with you Sir.

utterance: Thank you for your time Sir.

utterance: Thanks so much.

utterance: Your choice is our priority.

utterance: #whew, thanks.

utterance: Bye bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Carly speaking, how can I help you?

utterance: Hello, I want to reset my online account password.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: yep.

utterance: That's good.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let my glasses.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Charles Edward.

utterance: Thank you Charles Edward, just to confirm is Edwards spelled E.d.w.a.r.d.s.?

utterance: #oh gosh it is Edward.

utterance: Okay Sir.

utterance: That's fine.

utterance: To reset your password could you provide me your policy number?

utterance: just a minute. let me look for it.

utterance: That's no problem.

utterance: Three four two five one one two five six.

utterance: Okay, let me repeat that back to you, Three four two five one two five six?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, mister Edward i got it now.

utterance: . No problem.

utterance: Alright. Could I get your old password?

utterance: Sure.

utterance: Take your time.

utterance: Twenty two four oh one two two.

utterance: -oh very good. Okay, let me go ahead and update your old password quick, give me one second.

utterance: sure.

utterance: Okay. may I get the new password to reset your online account?

utterance: #huh, just a moment.

utterance: okay.

utterance: yeah, the new code is five six four four right two nine.

utterance: Alright. just for confirmation, five six four four right nine.

utterance: sorry, you missed a two.

utterance: #oh gosh let me repeat it five six four four right two nine.

utterance: #huh that's correct.

utterance: Please confirm the reset password?

utterance: Yes, I confirm to reset my online account password.

utterance: That's no problem mister Edward.

utterance: That's great.

utterance: Alright. Before I proceed to reset your password may I know the reason why you are resetting?

utterance: it is, it just I found another user.

utterance: Thank you for the info, sir. Would you mind telling is who the user is?

utterance: Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.

utterance: just give me a minute.

utterance: okay.

utterance: Okay. Please hang on sir, I will proceed to reset your password in the system.

utterance: yeah, sure.

utterance: Okay done. Your password has been reset.

utterance: Wow! really that's good.

utterance: . Yeah.

utterance: Yeah.

utterance: Alright. is there anything I can help you with?

utterance: #huh, I had a few questions about homeowner 's policy. You offer that right?

utterance: #Oh Yes, we offer that policy.

utterance: That's good.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Still checking through now.

utterance: No problem, okay mister Edward I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Yep, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is Charlesedward at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: Good.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Edward. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. just a second.

utterance: It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Edward. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been wonderful for me.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Hi. This is John from Rivertown Insurance, how can I assist you today?

utterance: Hi. I've been trying to reset my online password. I tried so many times that I got locked out! I need to -

utterance: I'm sorry you've been

utterance: This is super important that I change my password right away. I got hacked yesterday and I don’t know -

utterance: I'm sorry you're having trouble. Let's see if we can see what's going on.

utterance: I just want it fixed. I've been trying forever. This hacker could have all of my information. Please.

utterance: I understand and I'm sorry but I'll need to get your name, please.

utterance: #Uh. My name is Clark Kent.

utterance: Oh hey, like Superman, right.

utterance: Yes and this password reset is my cryptonite.

utterance: Well, we need to verify your account mister Kent.

utterance: Okay.

utterance: I'll need your date of birth and your account number

utterance: My birthday is June thirteenth, nineteen ninety one.

utterance: Got it. June thirteenth, nineteen ninety-one

utterance: And, sorry I need to find my glasses. Oh wait a minute. I just saw them-hang on a sec.

utterance: No worries.

utterance: Here they are. I guess I have Clark Kent's eyes, not Superman's.

utterance: Okay. Eight four seven three, three three three five.

utterance: Thanks mister Kent

utterance: Your welcome.

utterance: Thanks for confirming your identity for me. Now let's get to it.

utterance: Sure, I appreciate that.

utterance: No problem at all.

utterance: So everytime I try to reset my password the screen freezes and I can't do anything.

utterance: That's frustrating. Let me see, what I can do to fix that.

utterance: Please. I've never been hacked before and it's been a big hassle and nerve-wracking.

utterance: I can imagine. Okay. Let me see.

utterance: Yes. Go right ahead.

utterance: Okay, mister Kent. I've sent a new link to your email address on file with us.

utterance: Okay.

utterance: Can you confirm that your email address is still Supermanone zero one at gmail dot com

utterance: Yes. That's right.

utterance: Okay. The link has been sent to you.

utterance: Okay.

utterance: Now you just need to click on the change password link in the message I sent and it will send you -

utterance: Oh no. Here we go again.

utterance: It will send you to a screen to change your password.

utterance: Oh, I hope this works, because it sounds like what I've already tried that.

utterance: This is a new link. If it doesn't work. Give us a call back, but I think we've by-passed the problem.

utterance: I hope so.

utterance: Well, once you enter your new password, you will get a confirmation right away.

utterance: Okay.

utterance: Are you near your computer? Why don't you try it while I'm on the phone with you?

utterance: That would be great. #Uh, can you wait just a minute?

utterance: Of course.

utterance: Okay I found the link, password, password, password. How about?

utterance: All right, mister Kent. Reenter the password and hit enter.

utterance: It worked!

utterance: Great to hear!

utterance: Thank you so much. This is one less thing on my mind.

utterance: Absolutely! I'm glad I could help. Can I do anything else today?

utterance: Nope. You've been great. Have a nice day.

utterance: Thanks for calling Rivertown Insurance.


utterance: yes I subscribe policy with Rivertown and I think you could help me to reset my password?

utterance: Okay, yes I can help you with any update. could I first get your full name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's alright, we can proceed from there.

utterance: a second please.

utterance: Take your time ma'ma.

utterance: #let me roundup a chat with my laundry man in order to delivere my cloth.

utterance: you can take your time.

utterance: Okay, are you good to go?

utterance: Yes ma'am, go on please.

utterance: my name is Kim chang.

utterance: Okay mister Chang If am correct?

utterance: absolutely.

utterance: That's not a big deal sir.

utterance: -uh that great.

utterance: If you don't mind could you help provide your policy number?

utterance: #mhm got it right here.

utterance: Very well.

utterance: Let me call it for you two six one three nine two two seven.

utterance: Okay, let me repeat that back to you, two six one three nine two two seven?

utterance: Correct.

utterance: one more time please.

utterance: two six one three nine two two seven.

utterance: Alright. thank you mister Chang, hold on am right on your account.

utterance: Not a problem.

utterance: Okay, one more thing, could you please tell me your best friend's name, please?

utterance: Sure, Arnold.

utterance: One more thing please, the last four digits of your social security number?

utterance: Four one three six.

utterance: #whao, that's great.

utterance: yeah.

utterance: Really good sir.

utterance: Awesome.

utterance: Not a tough one, I have that updated for you. What else could I help you with today?

utterance: yeah, I have to reset my password?

utterance: Yeah it possible Sir.

utterance: If you don't mind i like to have your email please?

utterance: That's wouldn't be a problem.

utterance: Can we please preceed.

utterance: Right away.

utterance: -oh, my glasses please i need to get it.

utterance: Do please.

utterance: #here we go.

utterance: Alright.

utterance: #yep it's kimmychang at yahoo dot com.

utterance: Got it right.

utterance: yeah yeah.

utterance: Would like to confirm one more time please?

utterance: wouldn't be a problem.

utterance: kimmychang at yahoo dot com.

utterance: I got it.

utterance: I will help you send your verification code to your email.

utterance: I will be love to see that.

utterance: On it Just a sec.

utterance: Not a problem.

utterance: I got it.

utterance: Please check your email for the verification code.

utterance: Whoa just came in now.

utterance: What do i need to do with it.

utterance: Have to clickon it to verify the account.

utterance: Right away.

utterance: Okay.

utterance: Verified.

utterance: Go to change password.

utterance: #mhm finding that difficult.

utterance: it's just right at the top corner.

utterance: #Oops got to see that right now.

utterance: Use a default password of eight one ten six.

utterance: Okay, am right on it sir.

utterance: Done.

utterance: You then have to set a new password for it.

utterance: Doing that right away.

utterance: Make it simple to remember please.

utterance: Alright doing that already.

utterance: Awesome.

utterance: Kindly login in to your account using your username and new password.

utterance: #oh sure.

utterance: My pleasure, mister Greg your password is rectified now sir.

utterance: To be honest, I enjoyed my conversion with you.

utterance: So glad to hear that.

utterance: Awesome.

utterance: thanks.

utterance: mister Chang is there anything I can help you with?

utterance: Not at really Sir.

utterance: Going through my account now.

utterance: That's fine, is there anything else I can help you with from the account?

utterance: Not at all sir, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure mister Chang. If you have any further questions please do not hesitate to contact me, okay?

utterance: Okay, great.

utterance: Thank you for being a valued client of Rivertown Insurance. do enjoy the rest of your day!

utterance: #mhm, you really made my day ma'am.

utterance: m, that is the reason we were here to serve you better.

utterance: Thanks a million times.

utterance: Don't mention sir.

utterance: Good bye.

utterance: Bye sir.

utterance: Bye thanks.


utterance: Good morning Rivertown Insurance, this is Sussan speaking, how can I help you?

utterance: Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.

utterance: That wouldn't be a problem but first, you will have to give me your name.

utterance: Sure, My name is Stone Bush.

utterance: That's a lovely name sir.

utterance: thanks.

utterance: Okay. mister Bush can I have your policy number.

utterance: oh! just a moment. I need to get my file.

utterance: That's no problem.

utterance: i'm still on it pls.

utterance: (smile)pls take your time.

utterance: Got it now, you ready?

utterance: Yes sir, pls go ahead.

utterance: Nine two one eight three six one three four.

utterance: oh! That's was pretty fast.

utterance: (laughter) would you like me go over it again?

utterance: let me confirm what I have here with me please.

utterance: that's fine.

utterance: Perfect.You got that.

utterance: Okay mister Stone, can you spell your last name for me please?

utterance: Sure B.u.s.h.

utterance: Great.

utterance: A minute please.

utterance: Alright sir.

utterance: sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance.

utterance: I understand. I guaranty you will get it soon.

utterance: I would be glad if I can have it as soon as possible.

utterance: sure you will sir.

utterance: Alright, no problem .

utterance: Few seconds please. Working on your account.

utterance: I am with you Michelle.

utterance: Could you please verify the name of your highschool please?

utterance: Sure.Maria Lopez grammar highschool.

utterance: Still checking through now.

utterance: Alright.

utterance: I can see you have two active policies.

utterance: #oh is that so can I have them?

utterance: sure sir.

utterance: Thanks.It been a while i checked my insurance account.

utterance: You are active on whole life policy and Petcare basic policy.

utterance: wow! I completely forgot. Thank you.

utterance: It is my pleasure to serve you better.

utterance: One more thing, the last four digits of your social security number?

utterance: Three seven four six.

utterance: #Woaw that's good.

utterance: (laughter).

utterance: Let me go ahead and process your proof, give me a few seconds.

utterance: #I will just be right here.

utterance: Hold on please, working right on your account.

utterance: No problem. I'm still here.

utterance: Which active plan will you like to get the proof if I may ask?

utterance: Just a moment please.

utterance: No problem.

utterance: Taking my time to decide please.

utterance: please do sir.

utterance: yes pls.

utterance: Remember your two active plans?

utterance: Yes I am putting that into consideration.Thank you.

utterance: I am with you sir.

utterance: I made my decision(laughter). Sorry for taking that long.

utterance: That's why I am here, Just for you sir.

utterance: May I know your decision sir.

utterance: I would love to have the insurance proof for petcare and life.

utterance: That's nice.

utterance: Really?

utterance: Yes mister Stone.

utterance: Thanks for your much patience.

utterance: it my pleasure sir.

utterance: Wow that's great.

utterance: Still on your account mister Stone Processing your insurance proofs.

utterance: Oh I'm still with you.

utterance: I got your insurance proofs.

utterance: Really?#woaw, thank You for making my day.

utterance: It a pleasure to hear that.

utterance: #huh really?

utterance: Yes sir.

utterance: Alright.

utterance: Would you like to have your proofs in hard copies or soft copies.

utterance: I think i will prefer it in hard copies. But presently, i am not in town.

utterance: Oh! I would be glad to do that.

utterance: Thanks.

utterance: Can I have your email so i can effect that immediately.

utterance: #oh, yes.stonebush at gmail dot com.

utterance: Thanks for your patience.

utterance: And thanks for your time.

utterance: The proof has just been forwarded to you email.

utterance: I got it. Thanks.

utterance: My pleasure. is there anything else I can assist you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate your help.

utterance: Oh!, my pleasure mister Stone If you have any further questions please do not draw back to relate it to me, okay?

utterance: Alright (laughter).

utterance: Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: Thank you for your services. it's yo.

utterance: Thank you for your services.

utterance: Thank you for your time and patience.

utterance: You have really taken your time to attend to me, Thanks again.

utterance: Your choice is our number one priority.

utterance: #whao, i love that.

utterance: Do have a nice day sir.


utterance: Good morning Rivertown Insurance, this is Job speaking, how may I help you?

utterance: Oh....Morning mister mark.

utterance: Ok....Morning.

utterance: yes I have an ongoing plan with Rivertown.

utterance: Ok....I am with you.

utterance: Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.

utterance: Sure, I can. can I have your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes, go ahead.

utterance: my name is Paul Walker.

utterance: Okay mister Walker, I don't mind you spelling your last name?

utterance: okay P.a.u.l.

utterance: Got that Sir.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: tw.

utterance: Yes Sir.

utterance: Five five three one two five three one three.

utterance: Okay, let me repeat that back to you,?

utterance: Alright....go on.

utterance: Yea....correct.

utterance: Okay, mister Walker I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your childhood's best friend name for me please?

utterance: Sure Matthew.

utterance: And the last four digits of your social security number?

utterance: Seven one two two.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and update your request, give me one second.

utterance: #huh, here with you.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: I can see you are currently on a basic condo policy. Is that right?

utterance: Thats right.

utterance: Aside from the basic condo policy. We also have another condo plan?

utterance: #wow...Which one is that?.....I need to pick the better one.

utterance: good to hear that.

utterance: yes pls.

utterance: We also have Condo preferred which is at the rate of six dollars per annum.

utterance: #Oh now I get.

utterance: Would you like to opt for that?

utterance: (laughter) I noticed a change in the fee.

utterance: yes Sir. I am sure you would enjoy our services.

utterance: Give me some seconds to decide please.

utterance: I understand, take your time sir.

utterance: Trying to consider some things. you know money should be spent wisely(laughter).

utterance: that's right sir. Take your time to decide.

utterance: Are you there?

utterance: Yes mister Walker. Waiting for your decision.

utterance: Sorry for taking much time.

utterance: it nice to take time when making decision.

utterance: -huh I would like to upgrade to the basic preferred policy plan.

utterance: Wow that's great.

utterance: Seemed the best option for me for now.

utterance: Yes Sir, okay

utterance: Good.

utterance: This policy includes our highest coverage.it's a great policy.

utterance: Wow, really?#huh.

utterance: Yes sir.

utterance: That will be good for me right?

utterance: Sure.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so.

utterance: yes.

utterance: Still checking through now. So I can make the necessary upgrade on your account.

utterance: Oh yes.

utterance: Few seconds please.

utterance: Alright.

utterance: Are you with me please?

utterance: oh yes.

utterance: for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?

utterance: You got that. (laughing).

utterance: (laughter) sorry for asking much questions.

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: Your account has been successful upgraded.

utterance: Thank you.

utterance: My pleasure, mister Walker Anything for our loyal customers is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes Sir?

utterance: Well.....none for now.

utterance: oh.....Ok.

utterance: Thanks for the time.

utterance: It's my pleasure.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.