utterance: Rivertown Insurance, Tammy speaking, how can I help you?

utterance: Hello I called Rivertown I'm sorry my brain is not working right now .

utterance: it's okay I completely understand.

utterance: I'm glad someone else understands me .

utterance: Absolutely .

utterance: I'm telling you this week has been so crazy I don't even know where I am.

utterance: Oh I completely understand believe me.

utterance: I'm sure you do! I bet calls have been crazy as well with so many people buying cars and home lately.

utterance: There have definitely been a fair few calls, but totally manageable.

utterance: Oh that's good. Excellent. Okay so yeah sorry. I think I called Rivertown last week inquiring about an auto plan and I'd like to enroll in one.

utterance: Okay we can definitely do that.

utterance: Great.

utterance: Do you know which plan you want?

utterance: Well I'm considering two. The middle price one and higher price one.

utterance: The premium and exceptional plans?

utterance: Yeah I guess. I don't remember the names.

utterance: Well the premium plan is our middle price and coverage plan and the exceptional plan is our highest price and highest coverage plan.

utterance: So yes those two. What is the difference between the two.

utterance: So with the premium plan you get our full coverage insurance for up to two cars. With the exceptional plan you get our full coverage for an unlimited amount of vehicles as well as extended warranties.

utterance: Okay m. Well I only have one car so I'm thinking I don't need the exceptional. Can you remind me what the lowest price plan is?

utterance: Sure absolutely. That is our basic plan. It comes with the majority of our full coverage with some exceptions and covers one vehicle.

utterance: Okay m I just don't know. What would you suggest?

utterance: Well you said you have one vehicle, correct?

utterance: Yes ma'am.

utterance: So I would suggest our basic or premium plans. And honestly I would suggest the premium plan because it gives you more coverage.

utterance: Yeah I guess be better safe than sorry right?

utterance: Yes exactly. I personally would rather have insurance and not use it than not have enough insurance when I need it.

utterance: Oh yeah absolutely that makes total sense. Okay so let's go with the premium plan.

utterance: Okay perfect. So now I need some personal information to enroll you in the plan.

utterance: Of course.

utterance: What is your first name?

utterance: Justin.

utterance: And last name?

utterance: Smith.

utterance: And Justin what make and model is your car?

utterance: It's a two thousand ten Nissan Altima.

utterance: And have you created an account with us?

utterance: I have. I did that when I called last week just in case.

utterance: Okay perfect. And Justin so you know your account number?

utterance: Oh no, I don't remember that, I'm sorry.

utterance: No problem. What is your date of birth?

utterance: six twelve ninety-nine.

utterance: Okay I see your account here. So just to confirm you would like to enroll in the premium plan correct?

utterance: Yes ma'am.

utterance: Okay so you are now enrolled in the premium plan and should be receiving more information by email shortly about your account and payment information.

utterance: Alright sound good thank you so much.

utterance: You are very welcome. Can I help you with anything else?

utterance: No I think I'm good.

utterance: Alright mister Smith. Thank you for your call and have a great day.

utterance: Thank you you too.

utterance: Thank you goodbye.

utterance: Bye.


speaker_role: Agent

utterance: Rivertown Insurance this is Cassie how may I help you?

speaker_role: Customer

utterance: Yes hello Cassie I called last week to enquire about well here's the thing I'm going through a divorce.

utterance: I'm so sorry to hear that.

utterance: yes thank you it's quite the mess and I need to separate all of my stuff from my husband. I have a life insurance policy with you guys and I need to take my husband ex-husband I guess or soon to be ex-husband off of my policy as the beneficiary.

utterance: Absolutely I can help you with this. I went through a divorce last year as a matter of fact so I know first hand how stressful all of this.

utterance: Oh did you?

utterance: so I know, I did, so I know first hand how stressful all of this can be. So let's get you settled.

utterance: Thank you Cassie you are so sweet.

utterance: No problem at all. So first let's get your account up. Do you have the account number for your policy?

utterance: I can't find it actually with all the stupid paperwork I have in my house right now but I can give you my name or birth date or something?

utterance: Yes we can do that. I'll probably also need to ask you some security questions to further verify.

utterance: That's alright.

utterance: Okay what's your name and birth date?

utterance: The name is Tammy Opina and the birth date is eleven thirteen nineteen seventy five.

utterance: Is that Tammy with a y or an ie?

utterance: Tammy with a y.

utterance: Okay and how do you spell Opina?

utterance: o.p.i.n.a.

utterance: t.a.m.m.y. o.p.i.n.a.

utterance: Yes that's correct.

utterance: Alright and you said November thirteenth seventy five for your birth date correct?

utterance: Yes that's correct.

utterance: Okay and I have a couple of security questions.

utterance: Alright.

utterance: What was the name of your first pet?

utterance: mister Giggles.

utterance: I love that name .

utterance: me too, although I can't take credit for it my sister named him.

utterance: Well she named it well.

utterance: I agree.

utterance: Okay and last question. What is the name of your favorite teacher?

utterance: Marilyn Dumas she was my history teacher in high school.

utterance: Alright thank you very much Tammy.

utterance: #mhm.

utterance: Okay so I have Ron Opina as the beneficiary on your life insurance policy is that who you would like to remove?

utterance: Yes it is Cassie.

utterance: Alright so I will remove him. This may take a minute sometimes it makes me go through some steps to remove someone.

utterance: No problem.

utterance: no it went right through okay that was easy enough.

utterance: It seems like the universe agrees with me .

utterance: It seems so. Alright do you have another person that you would like to add as a beneficiary?

utterance: m you know I haven't actually thought of that.

utterance: That's okay we don't have to do it today.

utterance: Can I call back next week or something when I've had more time to think about it?

utterance: Yes ma'am that's fine.

utterance: Alright and what would I need from that person?

utterance: You would need their full name and social security number.

utterance: Alright full name and social security number.

utterance: Yes ma'am.

utterance: Okay got it.

utterance: Alright Tammy is there anything else I can help you out with today?

utterance: No no you have been an absolute charm though thank you very much.

utterance: You are very welcome Tammy. And I truly hope that all the best comes to you.

utterance: Thank you Cassie.

utterance: You're very welcome. Have a great day.

utterance: You as well. Bye bye.

utterance: Goodbye.


utterance: Good morning this is Rivertown Insurance, Karen speaking, how can I help you?

utterance: I'm well thank you how are you?

utterance: I'm very well thank you for asking.

utterance: Excellent.

utterance: How can I help you today?

utterance: Well I have a bit of an issue with my billing.

utterance: oh okay well we can get thank figured out for you.

utterance: I sure hope so because I'm getting charged a lot more than I should be and my address is slightly wrong as well. Luckily I got the bill though.

utterance: Well at least you got the bill. You can also sign up for paperless payments where you can pay online and sign up for automatic payments if that interests you.

utterance: Oh I definitely am interested in that I just haven't gotten around to doing it but I figured that I should still change my address.

utterance: Oh yeah absolutely we still need your correct information. I can also sign you up for paperless and automatic billing today so you won't have to mess with it later.

utterance: Oh that would be excellent yeah thanks.

utterance: Okay so let's go anhead and get your address changed first. What's your account number?

utterance: Account number or policy number?

utterance: Account number.

utterance: Okay it's five two three.

utterance: five two three.

utterance: Oh no I'm sorry that's my policy number. You want the account number right?

utterance: Yes that's right.

utterance: And that's the top number? Above the policy number?

utterance: Exactly.

utterance: Okay I got it now. It's seven nine three six one seventeen.

utterance: seven nine three six one seventeen?

utterance: #yep that's right.

utterance: mister Stevens?

utterance: Yes that's me. Roger Stevens.

utterance: Okay so let's check on your address. In your account your address is listed as six thirty Waterbrooke Lane.

utterance: It's six forty Waterbrooke Lane.

utterance: Okay so I'll change the number from six thirty to six forty and the city, state and zip are all okay?

utterance: Lindenberg New Hampshire four zero five two nine?

utterance: Yes that's what we have as well.

utterance: Then yes that's all correct so just the house number.

utterance: Okay that is taken care of then.

utterance: Excellent thank you.

utterance: Absolutely it's my pleasure. So now do you want to change to paperless billing?

utterance: Yes and automatic billing as well.

utterance: Alright great we can do that. You will need your bank routing number and account number do you have that with you?

utterance: I can get it, hold on while I get my check book.

utterance: Alright now problem take your time.

utterance: Alright I have it. So you need the routing number and checking number?

utterance: Yes if you want your money taken from your checking account.

utterance: Yes I think that's the best. It's been awhile since I've had to do this so remind me the first number on the check in my account number?

utterance: No the first number is the routing number for you bank and the second number is your checking account number.

utterance: Oh alright cool. Okay so my routing number is six two four three six nine.

utterance: #whoa can you read the numbers a little slower please?

utterance: Oh sure I'm sorry I was just rattling them off. Okay so take two six two four three six nine seven eight one twenty three.

utterance: Alright and the checking number?

utterance: Alright so let me just confirm these numbers with you. Routing number six two four three six nine seven eight one twenty three and checking number Seventeen four nine three seventeen two zero four five.

utterance: Those all sound correct yes.

utterance: Great so I will set that up for you and you will receive a confirmation email shortly. Let me make sure the email address you have on file with us is correct.

utterance: Oh yeah I actually need to update that with you as well.

utterance: Okay so the email we have now is r.stevens at gmail dot com.

utterance: Oh that's actually correct maybe I already updated it.

utterance: Possibly.

utterance: So you definitely have the r.stevens at gmail dot com address?

utterance: Yes sir.

utterance: Alright so that's okay then. So now I would like to get set up for automatic billing.

utterance: I can take care of it for you right now if you'd like.

utterance: Okay yeah that would be great.

utterance: Alright so let me get that taken care of for you. Alright you're all set up for paperless billing and automatic payment.

utterance: Great thanks so much. And when each month will I be charged?

utterance: The payment is charged on the first of every month but it may take a couple of days to actually come out of your account especially if the first falls on a weekend.

utterance: Alright so first of every month but won't come out of my account for a couple of days.

utterance: Yes possibly.

utterance: Alright no problem.

utterance: Is there anything else you would like to take care of today?

utterance: No no that's all I needed. Thank you very much.

utterance: You're very welcome. Have a great day mister Stevens.

utterance: You as well.


utterance: Rivertown Insurance this is Charlotte how can I help you?

utterance: I need to change my address with you, again.

utterance: Okay sure I will be happy to help you.

utterance: I sure hope so because this is like the fourth time I've called to change my address. You all cannot seem to get my address correct.

utterance: Oh no, I am sorry about that, so let's try to fix that for you.

utterance: That would nice.

utterance: First let me get your account information.

utterance: Well that won't work will it if you have my wrong address.

utterance: I can look it up by other information.

utterance: Okay whatever, I guess you know more about this stuff than me.

utterance: What is your name?

utterance: Cheryl Lane.

utterance: Can you spell that please?

utterance: Oh #jeez alright. c.h.e.r.y.l. for Cheryl and l.a.n.e. for Lane.

utterance: Thank you miss Lane.

utterance: #mhm.

utterance: And what.

utterance: Actually it's missus Lane.

utterance: Oh I'm sorry, missus Lane. missus Lane what is your account number?

utterance: Well I don't remember that.

utterance: Okay what is your date of birth?

utterance: four twenty seventy.

utterance: four twenty seventy?

utterance: Yes.

utterance: Okay let me check your account.

utterance: Alright.

utterance: The address listed on your account in nineteen nineteen Waterbrooke Court Hillsboro Iowa seven two nine three six.

utterance: No no no that is not correct. I have not lived there for three years. I don't know why you still have that address.

utterance: Okay so let me update it for you. What is your current address?

utterance: two zero nine Menoken Way Hillsboro Iowa.

utterance: And with the same zip code? seven two nine three six?

utterance: Yes.

utterance: Okay so let me confirm your address with you.

utterance: Yes please.

utterance: two zero nine Menoken Way Hillsboro Iowa seven two nine three six. Is that correct?

utterance: Yes, that's correct. And I hope to sticks this time.

utterance: Well it's updated in the same as we are speaking so it should be. However, if for some reason you get contact from us with a wrong address call us again and we will look into it again. I have made a note in your account about this.

utterance: I hope I don't have to call back.

utterance: I hope so too missus Lane but just in case. It could have been a problem with the system before. We did have an update with our system recently because there were some glitches.

utterance: Yeah that may have been the case then because it was just weird that my address just wasn't updated.

utterance: Yeah that does seem weird.

utterance: Because all of my calls have been like this one.

utterance: To update your address?

utterance: Yes. Where the agent updates it in real time and confirms it with me but I keep not getting letters or notices or they come with change of address on them.

utterance: Well hopefully it was just the system then and the update took care of that glitch.

utterance: I hope so too.

utterance: Is there anything else I can help you with?

utterance: No I think I'm good now, hopefully.

utterance: Well you can always contact us anytime for anything you need help with.

utterance: Thank you very much. All of the agents I've spoken with have been very nice.

utterance: Well we appreciate the kind words. Thank you very much missus Lane. I hope you have a good day.

utterance: You as well.

utterance: Goodbye.

utterance: Bye now.


utterance: Thank you for calling Rivertown Insurance, my name is Yasmeen, may I have your name please?

utterance: Hi, yes, my name is Alana Kirby.

utterance: How can I help you today Miss Kirby?

utterance: Yes, I was billed twice this month, and I need to see what's going on.

utterance: Sure, may I have your account number please?

utterance: #Uh yeah sure, hang on.

utterance: Okay.

utterance: #Um I have last month's statement here. Let me see. It's Are you ready?

utterance: Yes, go ahead please.

utterance: #Uh okay. It's five five nine two two nine three five.

utterance: Okay Miss Kirby. For verification purposes may I have your date of birth?

utterance: Sure, it's four twenty-four ninety eight.

utterance: Thank you. Miss Kirby you said you were billed twice this month, is that correct?

utterance: Yea.

utterance: Miss Kirby, our records indicate that your first attempt at payment on the second of the month did not go through, and that payment was made on the fifth for the amount of eighty-three dollars and eighty-four cents.

utterance: No, no. No th- that's wrong. I was billed in my checking acount the first time, and you guys took out the money, then you billed my credit card and took it out of there too.

utterance: #Hm, let me see here.

utterance: The money was taken out of my checking account on the fourth, and on the fifth from my credit card.

utterance: Okay, well hang on. Let me see. I have to go to another screen and check something. Okay I see what happened.

utterance: What?

utterance: Miss Kirby, apparently when we attempted to collect on the second, your bank refused the payment. So our system went to your secondary form of payment, which was your credit card.

utterance: Yes, but you guys got my money twice. If you got paid why did you get paid again?

utterance: I believe the bank released the funds to us a couple days later, and it must've not had registered in our system that we got paid before it billed your credit card the following day.

utterance: So can you fix this or what?

utterance: Yes, ma'am Miss Kirby. I can take care of that for you immediately.

utterance: Okay, great. Thanks. I'm glad I caught it, or else you would have just kept my money.

utterance: No Miss Kirby, our system would have caught it, most likely at the end of the month when they do a reconciliation, and you would have been issued a refund.

utterance: Oh, okay. Well that's good. It's hard to believe though.

utterance: No, no, they're pretty good about things like that.

utterance: It seems like there's a glitch in your system and they need to fix it.

utterance: I believe it was on your bank's end. I would definitely call your bank and see what happened there also.

utterance: I'm going to, right after I hang up with you.

utterance: Miss Kirby, where would you like for me to issue a refund? To your credit card, or your checking account?

utterance: My credit card please.

utterance: Okay, I can do that.

utterance: Do you need my credit card number?

utterance: No, I don't. I have the last four digits are five four five four?

utterance: Hang on, I have to look. #Um wait a minute.

utterance: Sure.

utterance: It's in my wallet in my purse, I have to grab it from the other room. I'll be right back.

utterance: Sure, take your time.

utterance: Okay, I'm back. #Um let me see here. Okay, yes, five four five four, that's the one.

utterance: Okay Miss Kirby, I'm issuing you a credit to your card right now.

utterance: Great, thanks. Whew, I was worried there for a minute. I was wondering what happened.

utterance: Yes Miss Kirby, I would be too.

utterance: [Laughter] I'm glad I caught that.

utterance: Okay Miss Kirby, I've issued you a credit for eighty three dollars and eighty-four cents.

utterance: Awesome.

utterance: Miss Kirby, is there anything else I can do for you today?

utterance: Nope, that's it. Thanks.

utterance: You're welcome Miss Kirby.

utterance: Bye now.

utterance: Have a good rest of your day.

utterance: You too.

utterance: Bye now.


utterance: yes I have an existing policy with Rivertown and I had a few questions about a homeowner's policy. You offer that right?

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: my name is Buther Lothy.

utterance: Okay missus Lothy can you spell your last name for me please?

utterance: Could you provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes.

utterance: Four three nine six seven three nine five.

utterance: Okay, let me repeat that back to you, Four three nine six seven three nine five?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Just to verify, you said it should be L.o.t.h.y?

utterance: Yes.

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: Yes.

utterance: Sure, I would be delightful to do that.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, missus Lothy. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure missus Lothy If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.

utterance: #mhm, you made my day.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you ma.

utterance: Bye.

utterance: Bye bye ma.

utterance: Thanks bye.


utterance: Good morning! This is Joe. Thank you for calling Rivertown Insurance. How can I help you today?

utterance: #Uh, I want to cancel my policy. Is this the right number to do that?

utterance: Yes. I can help you with that. Do you have your account number?

utterance: #Um, no.

utterance: Well, we can verify your identity another way. Can I get your name?

utterance: Abby Normal.

utterance: Great, thanks Abby.

utterance: No problem.

utterance: And your date of birth?

utterance: April first, nineteen ninety.

utterance: Thank you. Now I will need your phone number.

utterance: Which one? Oh! I just found my account number.

utterance: Okay. What is your account number?

utterance: It's five four one two, six three, seven one

utterance: Okay. Thanks for that.

utterance: No problem.

utterance: Thanks for verifying your identity, now what can I do for you?

utterance: I need to cancel my renter's policy. I bought a house and I don't need it anymore.

utterance: Wow! That's exciting! I can help you with that.

utterance: Yes. I'm so excited. It's my first house.

utterance: Congratulations! Let's get your renter insurance canceled right away.

utterance: Okay. Thanks.

utterance: Okay Abby. I've canceled your renter's insurance and you're gonna get some money back.

utterance: Yay.

utterance: Yes. They will prorate this month and since you pay a month in advance you will be refunded for that too.

utterance: How will they pay me?

utterance: You'll receive a check in the mail within seven to ten days.

utterance: Sounds good.

utterance: Before you go, Abby, have you looked into home owner's insurance yet?

utterance: Yep. Property taxes and insurance are already included in my house payment.

utterance: Okay. #Um, if you'd like to compare rates, I'd be glad to help you.

utterance: Maybe in a couple of months. I just don't have the time to go through the numbers today.

utterance: Of course.

utterance: Could you call me back in a couple of months? I'll be ready to discuss rates by then.

utterance: Absolutely we can. #Um, I'll just put a note in your file and someone will call you then.

utterance: That's perfect. I just don't have time right now with packing and moving and stuff.

utterance: I understand. We'd be glad to show you our great rates for homeowners.

utterance: Okay.

utterance: Is there anything else I can assist you with today?

utterance: When you call back, I'd like to talk about bundling my car insurance and house insurance.

utterance: Oh. Super. I'll just, put that, in the notes of our conversation.

utterance: Okay, good.

utterance: Well, it was nice speaking to you today, Abby. Is there anything else I can do?

utterance: No, not today. I appreciate your help.

utterance: It was my pleasure. I hope you have a good rest of your day.

utterance: Thank you. You too. Good bye.

utterance: Good bye.


utterance: Good morning Rivertown Insurance, this is Shun speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my last name.

utterance: Okay, yes I can help you with any update. could I first get your full name also with your policy number please?

utterance: Sure.

utterance: That's fine, we can proceed from there.

utterance: one moment.

utterance: Take your time ma.

utterance: #let me check for the policy number.

utterance: take your time ma.

utterance: Okay, you ready?

utterance: Yes ma, proceed.

utterance: my name is Bukole Yum.

utterance: Okay mister Yum.

utterance: #Um, it's Miss Yum point of correction.

utterance: That's no problem Miss Yum.

utterance: Y.u.m I think it is misspelled on my account as Yumm.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: Three zero four nine nine six two three.

utterance: Okay, let me repeat that back to you, three zero four nine nine six two three?

utterance: Very correct.

utterance: -oh one more time please.

utterance: Okay, thank you Miss Yum.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Samuel.

utterance: And the last four digits of your social security number?

utterance: Seven nine zero one.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick.

utterance: Okay.

utterance: Just to verify, you said it should be Y.u.m. and not Y.u.m.m?

utterance: That's correct.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: Nothing for now.

utterance: If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Miss Yum. anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July first.

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No. I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure Miss Yum. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, Beautiful.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, you made my day.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you ma.

utterance: Bye.

utterance: Bye bye ma.

utterance: Thanks bye.


utterance: Good afternoon Rivertown Insurance, this is Ezekiel speaking, how can I help you?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right with me.

utterance: That's good.

utterance: one moment.

utterance: my name is Jordy Harick.

utterance: Okay Mr.Jordy.

utterance: Good.

utterance: Can I kindly request for your security number?

utterance: #Yay, here we go nine nine four six three eight two five.

utterance: Okay, let me repeat that back to you, nine nine four six three eight two five?

utterance: Correct.

utterance: -oh one more time please.

utterance: Okay, thank you mister Jordy I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your childhood boy friend name for me please?

utterance: Sure.Daniel.

utterance: Can you assist me with the last four digits of your social security number?

utterance: Two two zero one.

utterance: -oh very good.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home preferred if I'm not mistaken.

utterance: That's correct, yep, you got it mister Jordy.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a home preferred policy would be one thousand and five hundred dollars per year.

utterance: Good.

utterance: This we also have a complete policy includes our highest coverage and that comes with lowest deductibles, it's a great policy that goes for two thousand dollars yearly.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: I should've stopped some years ago but I have to let time get away from me.

utterance: I'm right there with you. .

utterance: Time fly's .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Jordy I'm glad to hear we might be able to help you save some money.

utterance: #huh every little bit helps these days.

utterance: Yes sir, it does. #eee.

utterance: So do you think you could email me that quote of all our policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is jordyricky at gmail dot com.

utterance: On it, the gmail is easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: I like the simplicity of the gmail for me.

utterance: #yep, good for easy access.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Jordy. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, am enjoying the conversion with you.

utterance: The pleasure is mine Sir.

utterance: Could you tell me when my auto policy premium is due so as to upgrade to the best policy to once talked about?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be May three rd, I could attach a copy to the email also with our policies, if you don't mind?

utterance: Awesome.

utterance: No problem, is there anything else I can help you with this morning?

utterance: No Sir, I think that covers it for now. I really appreciate all your help.

utterance: #Whao, it's my pleasure mister Jordy speaking with you this morning, If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, nice speaking with you Sir.

utterance: Thank you for your time Sir.

utterance: Thanks so much.

utterance: Your choice is our priority.

utterance: #whew, thanks.

utterance: Bye bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Helen speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy.

utterance: Yes, could I first get your first nameand last name also with your policy number please?

utterance: Sure, yes, right away.

utterance: That's fine, we can proceed from there.

utterance: just let me get my myself ready, I had to stop a Netflix video.

utterance: That's no problem, enjoyment is necessary sometimes?

utterance: you get the point.

utterance: we work and also play.

utterance: Okay, you ready?

utterance: Yes.

utterance: my name is Grace Wayne.

utterance: Okay, here we go.

utterance: Okay.

utterance: just give me few seconds to check your account.

utterance: No problem.

utterance: Could you please help me with your policy number?

utterance: #mhm, okay.

utterance: Yes Ma.

utterance: Nine two two eight four one zero four.

utterance: Okay, let me repeat that back to you, nine two two eight four one zero four.

utterance: Correct.

utterance: -oh a moment please?

utterance: Okay.

utterance: On your account right now.

utterance: No problem.

utterance: Okay, one last thing, could you please verify yourbate of birth for me please?

utterance: Sure, sixth of June nineteen eighty five.

utterance: And the last four digits of your social security number?

utterance: seven one one three.

utterance: -huh pretty good. Okay, let me go ahead and update your middle name real quick, give me a second.

utterance: sure.

utterance: Right in your account.

utterance: Am here with you.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes Ma.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: So do you know which policy you would be interested in signing up for?

utterance: Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Got it right here.

utterance: I understand.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister Grace.

utterance: Seemed the best option for me.

utterance: Okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Grace, I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: It does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is waynegraceeight nine at gmail dot com.

utterance: Got it, so easy enough.

utterance: #yep, I had to create a shorter email address years ago for easy remembrance. .

utterance: great decision.

utterance: Everyone love an easy life, am I right.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Awesome.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Grace. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be April first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No, I think that covers it for now. I really appreciate all your help.

utterance: My pleasure mister Grace. If you have any further questions please do not hesitate to call.

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: And enjoy the rest of your day.

utterance: Thank you.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Christopher speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name.

utterance: Okay, yes I can help you with any update. could I get your full name also with your policy number?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, we can proceed from there.

utterance: one moment.

utterance: Take your time.

utterance: Okay, you ready?

utterance: Yes, go on.

utterance: my name is Julius Harry.

utterance: Okay mister Julius If am right?

utterance: #Um, it's good that way.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here can we move on?

utterance: Yes sir we can.

utterance: Eight two nine two one zero zero three.

utterance: Okay, let me repeat that back to you, eight two nine two one zero zero three?

utterance: Very correct.

utterance: -oh one more time please.

utterance: Eight two nine two one zero zero three.

utterance: Okay, thank you mister Juius, hold on please, am on your account.

utterance: No problem.

utterance: Okay, one last thing, could you please verify your date of birth?

utterance: Sure, third of October nineteen eighty two.

utterance: And the last four digits of your social security number?

utterance: Seven four nine three.

utterance: -huh pretty good.

utterance: sure.

utterance: Very good.

utterance: Awesome.

utterance: I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to stop a pet basic insurance to it.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: -oh hello sorry I was taking to one my cousins that just stepped in.

utterance: Take your time ma.

utterance: #yep.its quite some time now I set my eyes on her.

utterance: #whao take your time ma.

utterance: #yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called petcare preferred if I'm not mistaken.

utterance: That's correct, great choice mister Julius.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've stopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: No problem, okay MrJulius am glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: Okay, it is juliusharryzero zero one at yahoo dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Julius, Is there anything else I could help you with today?

utterance: Sure, that is no problem.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure.

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with?

utterance: Oh gosh, my pleasure mister Julius. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, that is great.

utterance: Thank you for being a valued customer of Rivertown Insurance. Do have a nice day ahead.

utterance: #mhm, you made my day.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you, ma.

utterance: Bye.

utterance: Bye bye, ma!

utterance: Thanks, bye.


utterance: Good afternoon Rivertown Insurance, this is Lily speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me make some changes on my name.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it here one second.

utterance: That's fine.

utterance: my name is Tyler Smith.

utterance: Okay Mr.Smith, I don't mind you spelling your first?

utterance: T.y.l.e.r. I think it is misspelled on my account as T.i.l.l.e.r.

utterance: That's no problem mister smith, I will be glad to correct that for you just give me few seconds to check your account.

utterance: Relax.

utterance: Could you please help me with your policy number?

utterance: Right here.

utterance: Yes sir.

utterance: Okay, let me repeat that back you Three seven three five two eight nine two.

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, thank you mister Smith. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Henry.

utterance: And the last four digits of your social security number?

utterance: Six one two one.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second.

utterance: sure.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes sir.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in signing up for?

utterance: sure one second. Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Slow as molasses these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice Mr.Stone.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: That's great.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Smith I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is osteenstone at gmail dot com.

utterance: Got it, so easy enough.

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Mr.smith.

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: Thanks.

utterance: You are welcome.


utterance: Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: my name is Paul Jude.

utterance: Okay, I can address you as that right?

utterance: #yep, very correct sir.

utterance: That's no problem mister Paul.

utterance: Relax.

utterance: Could you kindly help me with your policy number?

utterance: one four three five eight nine nine nine.

utterance: Okay, let me repeat that back to you, one four three five eight nine nine nine?

utterance: #oh very correct.

utterance: -oh one more time please.

utterance: Okay, thank you Mr.Paul. I got it.

utterance: No problem .

utterance: Okay, on your account sir.

utterance: Sure, good.

utterance: One second.

utterance: Okay.

utterance: #can I have access to the last four digit of your security number?

utterance: sure.

utterance: #yep, ready?

utterance: Ready?

utterance: #oh ready.

utterance: Two three four one.

utterance: Got that.

utterance: Okay.

utterance: Verified.

utterance: I've had the same policy with your company for years and I will like to upgrade it.

utterance: #whao#awesome.

utterance: So how do I go about it sir?

utterance: that's why am here to attend to your need.

utterance: #whew, awesome.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and seeking for the best upgrade.

utterance: Take your time.

utterance: #yep here we go.

utterance: Okay sir waiting?

utterance: That's correct, great choice mister Paul.

utterance: Seemed the best option for me.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: So you mean the home complete that runs for two thousand dollars is far better than the home preferred I run?

utterance: every plan is good, according to your ability sir.

utterance: -oh, that's right anyway.

utterance: Very correct sir.

utterance: Okay.

utterance: No problem, okay mister Paul, I'm glad to hear that sir.

utterance: #mhm information is power.

utterance: Yes sir, it is. #mhm.

utterance: Okay, it is paulzero four one eight at gmail dot com.

utterance: Got it, so easy enough.

utterance: I had always love a shorter email address .

utterance: it save time for thinking as well.

utterance: You are right.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Paul Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, i really enjoyed my conversation with you.

utterance: Thanks sir.

utterance: Could you tell me when my home preferred policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be September second, I could attach a copy to the email as well, if you would like to have the details sir?

utterance: Yeah sure, that will be great.

utterance: No problem, is there anything else I can help you with?

utterance: No sir., I think that covers it for now. I really appreciate all your help.

utterance: Oh #whao, my pleasure mister Paul. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye thanks.

utterance: Thanks.

utterance: You are welcome.

utterance: Thanks.


utterance: Good afternoon Rivertown Insurance, this is Bright speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I think you could help me delete the account.

utterance: Okay, yes I can help you with any issue on your account. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, but I believed everything is fine with our company policies.

utterance: just let me get my back one moment.

utterance: That's no problem, I perfectly understand.

utterance: I moved with it some days ago to verify my account in the bank.

utterance: That's needful sir.

utterance: Okay, get ready?

utterance: Yes sir, proceed.

utterance: my name is Kim Tyler.

utterance: Okay mister Kim, I don't mind calling you that Sir.

utterance: I always appreciate my parent for giving me that name.

utterance: that's awesome Sir.

utterance: #Uh, great.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: Eight nine zero zero nine one one two.

utterance: Okay, let me repeat that back to you, eight nine zero zero nine one one two.

utterance: You missed a zero.

utterance: -oh one more time please.

utterance: Eight nine zero zero nine one one two.

utterance: Thank you mister Kim.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your favorite teacher name for me please?

utterance: Sure, Bolly.

utterance: #huh got that and also the last four digits of your social security number?

utterance: Two three zero four.

utterance: -huh pretty good, on it sir.

utterance: #trust you are very smart.

utterance: We are trained to attend to reach out to our customers.

utterance: #Um, that's right.

utterance: Sir, I. believed is not any serious challenge for you opting out of our package Sir.

utterance: I have a little with my job Early this year, so I don't want to accumulate bills to pay.

utterance: #huh, I understand you perfectly sir.

utterance: I've had the same policy for years now.

utterance: Thats right sir.

utterance: This country economy has been challenging for sometime now.

utterance: Yes are right sir.

utterance: many people lost their job you know?

utterance: perfectly said sir.

utterance: Yes. Thank you.

utterance: Oh gosh, my pleasure Mr.Kim. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: You are welcome.

utterance: Really appreciate your effort.

utterance: Thanks.

utterance: Bye.


utterance: Good morning Rivertown Insurance, this is Victor speaking, how can I help you?

utterance: yes I want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?

utterance: Okay, yes I can help you solve the problem.

utterance: That's great.

utterance: To start with can I request for your name.

utterance: one moment.

utterance: That's no problem.

utterance: already drove out without my stereo set to receive calls.

utterance: that's not a problem at all.

utterance: Okay, here we go, already got a good place to park.

utterance: Alright, you can proceed.

utterance: my name is Nasir Alli.

utterance: Okay mister Nasir. if am correct?

utterance: OK.let's proceed from here.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here with me, I had to save it on my phone contact.

utterance: #Uh, Technology as come to stay for our advantage.

utterance: One nine two four eight three four nine.

utterance: Okay, let me repeat that back to you, one nine two four eight three four nine.

utterance: Very correct.

utterance: -oh a moment please.

utterance: correct.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your favorite pet name for me please?

utterance: Sure, his name is Bella.

utterance: #whao, So lovely, can you also help me with the last four digits of your social security number ma'am?

utterance: #Uh right away Eight zero zero one.

utterance: -huh good, right on your profile.

utterance: alright.

utterance: Right on your profile.

utterance: Ok.

utterance: You are currently on Petcare basic which is five hundred dollars per annum.

utterance: yeah, I had a few questions about a Petcare basic policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an basic auto policy with you now and I have decided to upgrade it an advance insurance package.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Need clarity.

utterance: Yes sir. .

utterance: Let me get it detailed for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in checking?

utterance: so sure, you will help me upgrade it?

utterance: -oh, your service is our delight.

utterance: not to organized in the Morning thou .

utterance: I completely understand, believe me.

utterance: Okay, okay, I know am on petcare basic if I'm not mistaken.

utterance: That's correct, great choice mister Nasir and so far you want to upgrade it from here.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #mhm that's a good bit lower than what I've been paying annually, I will like to go with petcare preferred.

utterance: That's great.

utterance: how do go from here.

utterance: I'm right there with you. .

utterance: Great .

utterance: here to help you out.

utterance: Is there a way I can have access to your policies?

utterance: #Uh -oh there is a way around it.

utterance: #Whao, interesting.

utterance: I will kindly request for your email?

utterance: So with that I have access to the strategies?

utterance: Sure, I would be happy to do that for you, proceed.

utterance: Okay, it is nasiraone one nine at gmail dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: yours is still very good and short?

utterance: you finally made me like my email.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds awesome.

utterance: My pleasure, mister Nasir. Is there anything else I could help you with this morning?

utterance: As a matter of fact, you have made my day.

utterance: #whew, happy to hear that.

utterance: Could you tell me when my petcare basic policy premium is due?

utterance: Sure, that is no problem.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be second of October I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, that true i remembered that day, I enroll for a course then.

utterance: Is there anything else I can help you with this morning?

utterance: No, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!

utterance: #whew, thanks for putting me through.

utterance: We are always here to serve you better sir.

utterance: Oh! That sounds great.

utterance: Anytime! Ia there any other thing I can do for you?

utterance: No, thank you.

utterance: You are welcome.

utterance: Bye!


utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: having many folders in my drawer.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Betty Caro.

utterance: Okay missus Betty, can you spell your last name for me please?

utterance: C.a.r.o I think it is misspelled on my account though.

utterance: That's no problem mister Betty I will be glad to correct that for you just give me one second to find your account.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes sir.

utterance: Three eight nine zero zero four three three.

utterance: Okay, let me repeat that back to you, three eight nine zero zero four three three?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, thank you missus Caro. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure.Jona.

utterance: And the last four digits of your social security number?

utterance: Three four seven three.

utterance: -oh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Just to verify, you said it should be C.a.r.o?

utterance: That's correct, now.

utterance: Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be delightful to do that.

utterance: Okay, it is jbetty at gmail dot com.

utterance: Got it, very easy enough.

utterance: We all make that mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, missus Caro. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure missus Caro If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning Rivertown Insurance, this is Ezekiel speaking, how can I help you?

utterance: Hi! I subscribed to a policy with Rivertown and I want to make an enquiry.

utterance: Sure! I can help you with any question. can I get your last name with your policy number please?

utterance: yes.

utterance: That's fine, we can proceed from there.

utterance: a moment please.

utterance: That's no problem.

utterance: We are all getting older everyday.

utterance: that what consistent growth can bring to us.

utterance: Okay, you ready?

utterance: You can proceed please.

utterance: my name is Elvis Jordan.

utterance: Okay mister Elvis Jordan, I don't mind you spelling your first name?

utterance: Elvis. I think it is misspelled on my account though.

utterance: That's no problem mister Elvis, I will be glad to correct that for you just give me few seconds.

utterance: Okay.

utterance: Could you please help me with your policy number?

utterance: #mhm Okay.

utterance: Am with you.

utterance: Eight eight seven one nine three zero nine.

utterance: Okay, let me repeat that back to you, eight eight seven one nine three zero nine?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, thank you mister Elvis, sorry about that.

utterance: No problem .

utterance: Okay! Goerge.

utterance: Also call out the last four digits of your social security number?

utterance: One four two zero.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me some minutes.

utterance: sure.

utterance: Just to verify, you said it should be E.L.V.I.S?

utterance: That's correct, no L after the I.

utterance: Not a problem, that is done. What else could I help you with today?

utterance: yeah, I had a few questions about life policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an pet policy with you now and I have decided to stop my renter insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes sir.

utterance: Let me pull that up for you.

utterance: No problem.

utterance: So do you know which policy you would be interested in signing up for?

utterance: Sure I wrote it down, let me find it.

utterance: Take your time.

utterance: Slow as molasses these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, it is universal life insurance.

utterance: That's correct, great choice mister Elvis.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a universal life policy would be one thousand and eight hundred dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've stopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Elvis I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: Sure.

utterance: Okay, it is elvis.jordaneight two at rocketmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Elvis. Was there anything else I could help you with today?

utterance: Yes sir.

utterance: Sure, that is no problem.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be April first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this morning?

utterance: No, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Elvis. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!

utterance: #mhm You do the same, thanks again.

utterance: Thank you.

utterance: You are welcome.

utterance: Bye.

utterance: Bye-bye.


utterance: Thank you for calling Bell insurance. How can I help you?

utterance: Hi I am looking to get information about Life insurance.

utterance: Perfect! I can help you with that.

utterance: What is your first name?

utterance: LeRoy

utterance: And LeRoy what is your last name?

utterance: Why do you need this information? I just called for information.

utterance: Correct! I just need this information to create your account, so I can give you the correct information.

utterance: Once we have your account set up I can help you more with your request.

utterance: Oh ok.

utterance: So LeRoy what is your last name?

utterance: Porter.

utterance: Ok, just so I have this all spelt right.

utterance: LeRoy is L-e-r-o-y?

utterance: Correct. The r is capital.

utterance: #Um ok. And Porter is P-o-r-t-e-r?

utterance: Yeah.

utterance: #Uh how long is this going to take?

utterance: Once we create your account I can get you all the information you need.

utterance: Ok. I am in a hurry. I have somewhere to be.

utterance: Good to know. I will get your account made and we can schedule an appointment at a later time?

utterance: Ok.

utterance: So LeRoy, what is your phone number?

utterance: #Uh six one five two eight six three one four eight

utterance: Let me make sure I have that correct. Six one five two eight seven three one four eight?

utterance: No. two eight six.

utterance: #Um six one five two eight six three one four eight?

utterance: Correct.

utterance: Ok and what is your address?

utterance: Four eight five nine ninty ninth Avenue North what city?

utterance: Memphis

utterance: Tenneessee?

utterance: Yes

utterance: Oh I love Tennessee that is one of my favorite states to vacation to.

utterance: Yeah it is nice here. Where are you from?

utterance: I am in the frozen tundra in Minnesota.

utterance: Much nicer down here.

utterance: Right! what is your zip code?

utterance: Three seven five zero one

utterance: Ok, so four eight five nine ninty ninth avenue North, Memphis, Tennessee three seven five zero one?

utterance: Correct

utterance: What is your date of birth?

utterance: March fifth nineteen fifty four.

utterance: March fifth nineteen fifty four. Got it

utterance: I will also need your social security number.

utterance: Four six eight three one two six one nine

utterance: Ok due to security purposes I can't repeat that back to you could you please repeat it one more time

utterance: Sure it is four six eight three one two six one nine

utterance: Thank you.

utterance: We also need to set a security question. So when you call in we can verify your identity.

utterance: #Um ok. Do I pick the question?

utterance: You can, or I have a list also if you need some ideas.

utterance: #Uh ok can it be the name of my fathers middle name?

utterance: Yes, that works. #Um give me a minute to get that entered into the system.

utterance: Ok.

utterance: And LeRoy what is the answer to that?

utterance: The answer to what?

utterance: The answer to your fathers middle name.

utterance: Oh Alfred.

utterance: Ok we have that all set up. One last question here and then we will set up a time to call back.

utterance: Ok.

utterance: Do you want any one else to be able to access this account if you are unable to do so?

utterance: Yes my wife.

utterance: Perfect what is your wifes name?

utterance: Mildred.

utterance: Ok Mildred M-i-l-d-r-e-d?

utterance: Yes.

utterance: Same last name?

utterance: Correct.

utterance: Ok and same address?

utterance: #Um yes.

utterance: And what is Mildred's phone number?

utterance: #Um let me check quick.

utterance: Ok.

utterance: Are you still there?

utterance: Yup.

utterance: Six one five three two nine six five seven nine.

utterance: Ok I have six one five three two nine six five seven nine.

utterance: Correct.

utterance: Ok so LeRoy when would be a good time to call you back?

utterance: #Um I will be home this afternoon.

utterance: Ok I can do a two thirty this afternoon or a three thirty.

utterance: Ok lets do the three thirty.

utterance: Sounds good. I will give you a call at three thirty this afternoon.

utterance: Ok.

utterance: The phone number I will be calling is six one five two eight six three one four eight

utterance: Correct.

utterance: Ok do you have any last minute questions before I let you go?

utterance: #Um no I think that will do.

utterance: Ok perfect. Then I will talk to you this afternoon. Have a great day.

utterance: Thank you you too.


utterance: Good morning Rivertown Insurance, this is Betty speaking, how can I help you?

utterance: yes I have an already running policy with Rivertown and I was wondering if you can help me to correct my email address?

utterance: Okay, yes I can help you. that's why we are here to serve you better.

utterance: Thanks.

utterance: To start with can I kindly request your name.

utterance: just let me get my glasses one moment.

utterance: That's no problem.

utterance: Getting older everyday you know.

utterance: Yes sir, aren't we all?

utterance: Okay, you ready?

utterance: Yes sir, you can proceed.

utterance: my name is John Bright.

utterance: Okay mister John, can you spell your last name for me please?

utterance: J.o.h.n.

utterance: I can see one of the letters was repeated.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready with it?

utterance: Yes sir.

utterance: Eight four three one zero zero four five.

utterance: I'm right there with you. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister John I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: So do you think you could email me that policy strategies if I give you my email address right away?

utterance: Sure, I would be happy to do that for you, proceed.

utterance: Okay, it is johnbrightone nine at yahoo dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: you learn everyday I guess?

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister John. Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, you have made my day.

utterance: #whew, happy to hear that.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be January sixth, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure.

utterance: Beautiful sir, is there anything else I can help you with this morning?

utterance: No sir, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #whew, thanks for putting me through.

utterance: We are always here to serve you better sir.

utterance: Thank you, Bye.

utterance: Bye Bye.

utterance: Thank you.


utterance: Good morning Rivertown Insurance, this is Wilson speaking, how can I help you?

utterance: yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?

utterance: Okay, yes I can help you. that's why we are here to serve you better.

utterance: Thanks.

utterance: To start with can I kindly request your name.

utterance: just let me get my glasses one moment.

utterance: That's no problem.

utterance: Getting older everyday you know.

utterance: Yes sir, aren't we all?

utterance: Okay, you ready?

utterance: Yes sir, you can proceed.

utterance: my name is Harry Thompson.

utterance: Okay mister Thompson, can you spell your last name for me please?

utterance: T.h.o.m.p.s.o.n. I think it is misspelled on my account though.

utterance: That's no problem Mr.Thompson I will be glad to correct that for you straight away just give me one second to find your account.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready with it?

utterance: Yes sir.

utterance: Five three zero two one three nine four four.

utterance: Okay, let me repeat that back to you, Five three zero two one three nine four four?

utterance: Very correct.

utterance: -oh one more time please.

utterance: Okay, thank you mister Thompson. I got it that time, sorry about that wanna verify.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Henry.

utterance: And the last four digits of your social security number Sir?

utterance: Three one zero zero.

utterance: -huh good. Okay, let me go ahead and update your last name real quick, one second.

utterance: sure.

utterance: Just to verify, you said it should be Thompson instead of Tompson.

utterance: That's correct, Sir.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: Alright.

utterance: We all make that mistake, don't we?

utterance: you learn everyday I guess?

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Young. Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: #whew, happy to hear that.

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be April fourth.

utterance: Yeah sure.

utterance: No sir, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your day!

utterance: #whew, thanks for putting me through.

utterance: Thank you, Bye.

utterance: Bye Bye.

utterance: Thank you.


utterance: Hi I am calling because I received a wrong bill.

utterance: I just paid my phone bill two days ago and my payment is not reflected in the bill.

utterance: Sorry for the inconvenience madam, for verification purpose can I have your name please?

utterance: I glad to be of assitance.

utterance: My name is Michelle John.

utterance: Thank you ma, Michell, John...just to confirm is Michell spelled m.i.c.h.e.l.l.?

utterance: No it is m.i.c.h.e.l.l.e.

utterance: Got that m.i.c.h.e.l.l.e. alright to resolve this issue I will need to have your phone number and social security number.

utterance: Please give me a moment let me call it out to you.

utterance: It`s ok am listening.

utterance: my phone number is five two three.

utterance: Five two three.

utterance: Nine nine.

utterance: Nine nine.

utterance: Seven Five Two.

utterance: Seven Five Two.

utterance: Zero Two.

utterance: Zero Two.

utterance: Yes thats it.

utterance: Okay five two three nine nine seven five two zero two is that right?

utterance: Yes thats correct.

utterance: That nice can I have your social security number please?

utterance: Yep.

utterance: It should be one six digit long please.

utterance: I am trying to recall where I can find my social security number.

utterance: Try checking your profile you will find it there.

utterance: Sorry am trying to get that.

utterance: No problem just take your time.

utterance: Yep, it is Two four four.

utterance: Two four four.

utterance: One three one.

utterance: one three one.

utterance: Zero five Zero.

utterance: Zero five zero.

utterance: Six seven one.

utterance: Six seven one.

utterance: Four two one.

utterance: Four two one.

utterance: Two.

utterance: Two.

utterance: Yep.

utterance: okay. I will call out the number one more time for confirmation.

utterance: It is okay by me.

utterance: Two four four one three one zero five zero six seven one four two one two is that right?

utterance: Yes it's correct.

utterance: Next we need your birth date.

utterance: my birthday is long past.

utterance: (laughter) I mean your birth month date and year.

utterance: Don't pay attention to me I was just kidding.

utterance: It`s fine.

utterance: my birth date is twenty first October, nineteen seventy two.

utterance: Twenty first October, nineteen seventy two.Got it.

utterance: That`s good.

utterance: Just a moment please.

utterance: Eeeee.

utterance: Thank you for the information ma, prior to our system data, you did pay your last bill July thirty which was two days ago.

utterance: That`s right.

utterance: In one of our affiliated payment centers and you currently have zero balance.

utterance: However, the bill you received was generated a week before you made the payment, thats why your latest payment had not been reflected.

utterance: You can simply disregard the amount indicated in the bill and continue enjoying our services.

utterance: Thank you.

utterance: Delays in the bill is usually caused by delays in our courier services.

utterance: For a more updated bill of your account, you can visit our website and log into your account.

utterance: This bill is more updated.

utterance: Ok I will.

utterance: Is there anything else I can do for you?

utterance: No, not really.

utterance: I will be glad to be of help when the need arises.

utterance: I am impressed with your customer service.

utterance: Always at your service.

utterance: Am happy I was able to resolve this issue.

utterance: Nice one.

utterance: The last time I was having an issue I tried reaching out to an agent but he was very rude on the phone.

utterance: That was not nice.

utterance: I guess people are of different nature.

utterance: Customers request are to be treated with immediate effect.

utterance: That was what I thought.

utterance: Can I get the name of the Agent?

utterance: I can`t remember his name.

utterance: No problem.

utterance: There is no point bringing up that issue again.

utterance: It's fine.

utterance: Yep.

utterance: Anything else?

utterance: Yes.

utterance: Am listening.

utterance: That reminds me I also need to get a policy number.

utterance: Are you ready for it now?

utterance: No not today, maybe next time.

utterance: It seems you are busy.

utterance: -no not really.

utterance: You can always reach out to us.

utterance: Thanks! I appreciate.

utterance: Thank you very much ma.Please after this call you will be asked to rate my service please press a number from one to ten to rate your satisfaction.

utterance: Okay I will do just that.

utterance: Thank you so much Ma, have a bleesed day.

utterance: thanks and you too.

utterance: Bye.

utterance: Bye.


utterance: Hello how are you doing?

utterance: I am doing great thank you. How are you?

utterance: I am fine thank you.

utterance: By the way I am Nicole by name.

utterance: Sorry did you mean Nicon?

utterance: No it's Nicole. It is spelt n.i.c.o.l.e.

utterance: Do you mean N.i.c.o.l.e?

utterance: Yes gotcha.

utterance: Nicole, what a nice name.

utterance: Thank you.

utterance: You are welcome.

utterance: Please how may I be of assistance to you?

utterance: yeah I have an existing policy plan with Rivertown insurane, I would like to know if you can be of assistance?

utterance: Alright I can help you with that.Can I get your name and your policy number please?

utterance: Yes sure.

utterance: Am listening please.

utterance: Just a minute I am trying to figure out where I can get it from.

utterance: It is fine just try as much as you can to get it.

utterance: Yep, I have it now.

utterance: Can you call out the digit please?

utterance: Yes.

utterance: Am waiting.

utterance: Should I call it out now?

utterance: (laughter) yes please.

utterance: (laughter) sorry I just got the number now.

utterance: No problem.

utterance: My name is Jack Harrison.

utterance: Please Jack can you spell your last name for me please?

utterance: Yep I don't mind, it is spelt h.a.r.r.i.s.o.n.

utterance: H.a.r.r.i.s.o.n am I correct?

utterance: Yes you are.

utterance: Can you provide me with your policy number please?

utterance: Yes gotcha.

utterance: okay. I will call out the number one more time for confirmation.

utterance: One three five.

utterance: One three five.

utterance: Seven two two.

utterance: Seven two two.

utterance: Five three one.

utterance: Five three one.

utterance: Yep.

utterance: One three five seven two five three one.

utterance: Sorry you missed two and one.

utterance: I will call out the number again for confirmation.

utterance: alright.

utterance: One three five seven two two five three one is that correct?

utterance: Yes it is.

utterance: Okay, please help me with the last four digit of your social security number.

utterance: Five three two one.

utterance: -ho very good, five three two one.

utterance: yes.

utterance: One last thing can you help me verify your mother's maiden name please?

utterance: That will not be a problem.

utterance: Thank you.

utterance: Her maiden name is lois.

utterance: Loius.

utterance: No it is spelt l.o.i.s.

utterance: L.o.i.s. right?

utterance: yes that's correct.

utterance: Have been able to confirm your details, what else can I help you with?

utterance: I have a question concerning cancellation of policy can you help me with that?

utterance: Yes, with pleasure.

utterance: I have an insurance plan with your company. And I wish to opt out from that plan how can I go about it?

utterance: It's not a big deal.I can help you with that.

utterance: I will be glad.

utterance: If I may ask why do you want to cancel your present plan from Riverstown insurance.

utterance: Truth be told I don't have a problem with your company.

utterance: So?

utterance: I just registered with a company that has a better coverage.

utterance: Is that it?

utterance: Yes.

utterance: Help me with your address and zip code please.

utterance: One twenty Columbus Ohio.

utterance: One twenty Columbus Ohio. Your zip code please?

utterance: Two three.

utterance: Zip code is two three right?

utterance: Yes.

utterance: Next is your birth date.

utterance: What's my birth date again?

utterance: your birthday.

utterance: my birthday date is March twenty second nineteen ninety six.

utterance: March twenty second.

utterance: Yep.

utterance: Nineteen ninety six right?

utterance: Yes correct.

utterance: Thanks for the information.

utterance: You are welcome. Can we just go ahead with the plan cancellation? Am tired.

utterance: Just a minute. You won't be charged in the next billing period after you cancel the plan.

utterance: Alright.

utterance: Do you confirm the cancellation?

utterance: Jeez yes I have.

utterance: Done, your plan has been cancelled.

utterance: Thanks.

utterance: Is there anything i can help you with?

utterance: No nothing else.

utterance: Okay, thanks for reaching out to us, you are free to reach out to us anytime.

utterance: Thanks for your time.

utterance: Bye.

utterance: Bye.


utterance: Welcome to Rivertown Insurance! How may I help you today?

utterance: Well, I'm thinking I'd like to get some coverage for my pets today. You do carry pet insurance, right?

utterance: Yes, ma'am. We offer two levels of coverage for pets.

utterance: Oh good, cuz my Fluffy, she's just a kitten and probably doesn't need a lot of coverage, but it's good to have something in place just in case, right?

utterance: Absolutely!

utterance: But my dog, Woofy, he's got some issues and I'm not sure if I can handle the cost, you know? Medical care even for a pet costs a lot of money these days!

utterance: Yes, it certainly can. And I'd love to help you out with that. Can I get some information from you?

utterance: Oh sure, what do you need?

utterance: Well, first of all, you're looking for some basic coverage for your cat, Fluffy was it?

utterance: Yes, Fluffy. She's just twelve weeks old and so adorable!

utterance: I'm sure she is ma'am. You said twelve weeks old. And what breed of cat is she?

utterance: She's an American short-hair, with white fur and the cutest blue eyes!

utterance: Okay, so a twelve week old, American short-hair? And no current health issues?

utterance: Right, just needs her regular kitten shots and examiss I'll probably want to have her teeth cleaned and claws clipped regularly as she gets older, too. Does your plan cover that?

utterance: Yes, both our Basic and Preferred Plans cover these things. They also cover flea and tick prevention and treatment as well as prevention and treatment from heartworms and other illnesses that pets may pick up. The plans also cover surgeries and other medical procedures. The main difference in the plans is that the Preferred Plan covers a higher dollar amount towards the medical services your pet may need. For a healthy twelve week old kitten, I would recommend the Basic Plan.

utterance: Okay, can I switch to the Preferred Plan later if she needs it?

utterance: Yes, you can switch from the Basic Plan to the Preferred Plan at any time.

utterance: Oh, good!

utterance: But there is a three-month waiting period for any pre-existing conditions to be covered at the higher Preferred Plan level.

utterance: Pre-existing conditions? #Um, I need care for my dog Woofy right now! They think he's got cancer and I just can't wait before they do a surgery to figure it out!

utterance: Ma'am, I'm so sorry about Woofy. I had a pet pig that had cancer.

utterance: Oh, then you know how heart breaking it is. He's just not himself and they want to do an exploratoy surgery to see if what they're seeing is really cancer.

utterance: Yes, I do know how heart breaking a sick pet can be. Just hold on for moment - I think I may have something to help you with Woofy.

utterance: Okay.

utterance: But just let me confirm some things for Fluffy's coverage first, alright?

utterance: Alright.

utterance: So, Fluffy is a female, American short-hair cat at twelve weeks old and we are gong to put her on the Basic Plan, correct?

utterance: Yes, what's the premium on that again? I think I saw it on your website, but can't quite remember.

utterance: The Basic Plan is a five hundred dollar per year premium.

utterance: Okay, that sounds like what I thought I read.

utterance: And it covers all immunization shots and wellness exams at one hundred percent with a forty percent coverage of all other medical and grooming care.

utterance: That sounds like what I need for Fluffy.

utterance: Okay, I've got Fluffy's profile started.

utterance: So, now want can you do for Woofy?

utterance: Well, it sounds like you'll want the Preferred Plan for Woofy, correct?

utterance: Yes, but you said pre-existing conditions.

utterance: Yes, so you may not get full coverage for Woofy's current diagnosis and treatment. But.

utterance: You said you had a solution, though.

utterance: Possibly. So, has Woofy actually been diagnosed with cancer?

utterance: No, not yet.

utterance: Okay, then that's good from an insurance perspective!

utterance: It is?

utterance: Yes, so the current plan to determine the diagnosis involves the exploratory surgery you mentioned, but they don't know just yet what it is you are dealing with corret?

utterance: Yes, that's right. They know there's something there, but can't determine what it is just yet. Have I said, it's a mass of some kind in his stomach area? It's hurting him bad and I just feel so bad for him!

utterance: I know that feeling. I actually lost my pet pot bellied pig to cancer. And I hurt as much as he hurt I think.

utterance: I'm so sorry about your pot bellied pig! What was his name?

utterance: Her. My pig's name was Shirley. She was so goofy! I smile when I remember her! Anyway.

utterance: Well I'm glad you have a good memory of her.

utterance: Yes, so I was saying.

utterance: Yes, sorry!

utterance: No problem! I want to make sure I am really listening, so I can help you as best as I can!

utterance: I appreciate that. You're very kind!

utterance: Thank you! So, if you sign up for the Preferred Plan for Woofy today, he'll be covered for his current issues as soon as you get a official diagnosis from this upcoming surgery.

utterance: Okay.

utterance: Whether it's cancer or something else, Woofy will be covered from that point.

utterance: Okay, but the surgery?

utterance: This isn't part of Rivertown's insurance plans, but I know this non-profit called MightyPet that provides assistance to pet owners who are caught like you, in a temporary period before insurance coverage kicks in. I used them for my Shirley.

utterance: Alright, how do I contact them and what can they do?

utterance: So, their website is www dot Mighty Pet dot com.

utterance: www dot MightyPet dot com? Hold on. I am writing that down.

utterance: Okay.

utterance: Alright I got it.

utterance: So you can either call them from the phone number on the website or fill out a webform. Tell them what surgery Woofy is looking at and they will determine how much of that surgery cost they can cover while you wait for the Rivertown Preferred Plan for Woofy to kick in.

utterance: Oh, thank you so much!

utterance: You're welcome! Like I said, it's not our insurance plan, but I know they can help you out in a pinch.

utterance: I will definitely contact MightyPet.

utterance: Okay, so back to the coverage for Fluffy and for Woofy. Is Woofy a male dog, and what age and breed is he?

utterance: Yes, Woofy is a male German Shepherd. He's seven years old.

utterance: Okay, so that premium is one thousand dollars per year.

utterance: Can the premiums be paid monthly?

utterance: Absolutely! Like the Basic Plan, the Preferred Plan covers all immunization shots and wellness exams at one hundred percent, but covers all other medical and grooming care at eighty percent.

utterance: Okay, let's do it. I really need to get the coverage for Woofy in place as soon as possible. And I know I want Basic coverage for Fluffy, too.

utterance: Alright, I've goot Woofy's profile started along with Fluffy's. What is your name?

utterance: Madeline Donner.

utterance: Can you spell that?

utterance: Yes, m. a. d. e. l. i. n. e. d. o. n. n. e. r.

utterance: And your address?

utterance: one fifty-eight and a half Stanford Street, Chicago, Illinois six oh oh six one.

utterance: that's one fifty eight and a half Stanford s. t. a. n. f. o. r. d. Street, Chicago, Illinois six oh oh six one?

utterance: Yep.

utterance: And the best phone number for you?

utterance: Three one two eight eight six zero five four three.

utterance: I've got three one two eight eight six zero five four four?

utterance: No, the last digit is a three.

utterance: Okay, got it. What's a good email address for you?

utterance: Madeline at gmail dot com. Spelled the same as my name.

utterance: Okay, got it. Now, so we can verify your identity in the future when you call, Ill need your date of birth, your social security number, and an answer to a security question. Are you good with that?

utterance: Well, I don't like giving out my social security number if I don't have to. You know how identity theft is these days. Is there a way around that?

utterance: There is, but I will still need your date of birth and you will need to supply us with the eight digit account number I will get to you at the end of our call along with your birthdate every time you contact us. Will that work for you?

utterance: Yes, I think it will. I am relieved Rivertown Insurance actually has a work-around for that! I will definitely tell me friends to get their insurance with you all!

utterance: I appreciate that. So what is your date of birth?

utterance: October twelve nineteen eighty nine.

utterance: Okay, the system generated an account number for you of nine five six eight eight eight two four. Do you need me to repeat that?

utterance: No. But will I get confirmation of that?

utterance: Yes, you will get a confirmation by both email and postal mail. You will also be able to use that information to create an online account at www dot Rivertown Insurance dot com if you wish to keep up with your coverage and claims that way.

utterance: Oh, great! Okay.

utterance: We just need to finalize payment to start your plans for both Fluffy and Woofy. You had mentioned monthly payments. For both plans together than comes to one hundred twenty five per month. Would you like to pay b credit card?

utterance: #Um, yes. Do you take Discover?

utterance: Yes, ma'am we do. Go ahead with the number when you are ready.

utterance: Six zero one one eight two three found five six seven eight zero zero zero five.

utterance: And the expiration date and the three digit code on the back?

utterance: It expires oh five twenty seven. And the CVV code is two three four.

utterance: Is it alright if I set this up as a monthly auto-pay? You will still get reminders by email that a payment is coming up.

utterance: #Um, sure. I guess that would be fine.

utterance: Okay, we are all set! You first pament will be withdrawn today and following payments will occur on the first of each month. Is there anything else you'd like to do before we finish this conversation?

utterance: No, you've taken care of everything. And thank you so much for giving me the info on the Mighty Pet non-profit that could help out with Woofy's surgery. That's really going out of your way!

utterance: You are very welcome! Good luck with Woofy's surgery! Bye now.