utterance: Hi this is Maggie from Rivertown Insurance. I'm looking to speak to Meredith.

utterance: Oh hi yes this is Meredith.

utterance: Hi Meredith. You called Rivertown last week seeking information about pet insurance and I am returning your call.

utterance: Yes hi how are you?

utterance: Oh I'm well thank you and I hope you are as well.

utterance: I am thank you.

utterance: So are you still interested in pet insurance?

utterance: Yes I am and I actually just got a new pet so I'll need two policies I guess.

utterance: Oh congratulations.

utterance: Thank you!

utterance: What pet did you get?

utterance: I got a cat. I already have a dog that's who I called about insurance for orginally.

utterance: I love cats. My family always had cats when I was growing up so cats have a special place in my heart.

utterance: This is my first cat.

utterance: Oh really?

utterance: Yeah so I'm kind of out of my element here I'm usually a dog person.

utterance: What made you get a cat?

utterance: My friend is moving abroad and can't take her cat with her and was asking friends if there was someone who could take her so I took her.

utterance: Oh that's sweet. I would be so sad that I couldn't take my pet with me.

utterance: Oh she was definitely but I told her we would do Skype dates and things like that.

utterance: Yeah! That's a great idea actually. Okay so we need to get you quotes for two pets?

utterance: Yes that would be great.

utterance: Alright so we have two options a basic plan and a preferred plan.

utterance: Okay.

utterance: Now with the basic plan you only get coverage for one pet but there is the possibility of an add-on for another pet for an extra cost. However, with the preferred plan you get coverage for up to three pets.

utterance: oh okay m and what are the prices for those plans?

utterance: The price for the basic plan is five hundred a year and the preferred plan is a thousand.

utterance: A year?

utterance: Yes a year.

utterance: And how much would the add-on be for the second pet?

utterance: The add-on is an extra three hundred a year.

utterance: So all together the basic would be eight hundred for the year?

utterance: Yes that's correct.

utterance: m that's not that much less than the second plan. And I'm assuming that the second plan comes with more coverage?

utterance: The preferred plan?

utterance: Yes.

utterance: Yes that's correct. With the preferred plan you get one extra pet in case you decide you want to get another pet and it covers more specialized procedures.

utterance: Okay and the basic plan covers what?

utterance: It covers regular vet visits like checkups basic procedures but not surgeries or long term treatments.

utterance: Oh okay gotcha. Okay I think I like the preferred plan better. It's more expensive but not that much and I'd rather have more coverage than less.

utterance: Alright.

utterance: Can I sign up for a policy today?

utterance: Oh absolutely.

utterance: Okay great and you can help me with that?

utterance: Yes I can.

utterance: Great. So I want to sign up for the preferred plan then please.

utterance: Great so your.

utterance: And if I want to change it later can I?

utterance: Change plans?

utterance: Yes.

utterance: Yes you can just give us a call if you decide to change it and we can take care of it for you.

utterance: Okay perfect.

utterance: And your name for the policy is Meredith Roberts?

utterance: Yes that's correct.

utterance: And what is your address?

utterance: It's four zero five Watercrest Drive Akron Ohio two zero five six three.

utterance: Alright and your phone number?

utterance: Seven two five nine six three eight one three two.

utterance: three two?

utterance: Yes eight one three two.

utterance: Alright. And you want to add two pets to this insurance policy correct?

utterance: Correct.

utterance: And what are the pets and their names.

utterance: My dog is Hunter and my Cat is miss Kitty.

utterance: I love that cat name .

utterance: Yeah me too! I can't take credit for it though my friend named her and I didn't want to change it since she's had the name for five years.

utterance: Yeah good thinking. Alright and we ask for at least the first month's payment today.

utterance: Can I pay for the whole year up front?

utterance: Yes you can do that.

utterance: And if I decide to change to the basic plan will I get a refund?

utterance: the remaining balance will probably be credited to your account to pay for the new plan.

utterance: Oh okay that makes sense. So how can I pay?

utterance: You can pay by credit card over the phone or by bank transfer?

utterance: Let's do it by credit card.

utterance: Alright sounds good.

utterance: I have a Discover card and you need the card number, expiration date and security code right?

utterance: Yes that's correct.

utterance: Okay the card number is three zero five six two three four one nine two six three.

utterance: three zero five six two three four one nine two six three?

utterance: Correct. And the expiration date is eight twenty two and the security code in nine five three.

utterance: eight twenty two for expiration and nine five three for CVV?

utterance: Yes correct.

utterance: Alright so your card will be charged for the full amount of the one year policy which is one thousand dollars.

utterance: Alright.

utterance: And then you should receive a welcome packet in the mail which will include your account number and policy number along with what coverage your policy includes.

utterance: Oh nice thanks. And am I able to sign up for auto pay and paperless billing and all that good stuff?

utterance: Yes definitely.

utterance: And how do I sign up for online account stuff?

utterance: Like to access your account online?

utterance: Yes exactly.

utterance: When you get your welcome packet just log onto our website and it will prompt you to set up and account. In fact I think there a big red button in the upper right hand corner that says create account or something to that effect.

utterance: Oh right so just push that?

utterance: Yes exactly just push that and it will prompt you to set up an account online. You'll need your account number that will be in your welcome letter.

utterance: Alright great sounds perfect thank you.

utterance: Absolutely. Is there anything else I can help with?

utterance: Nope I'm okay now thank you very much for you help.

utterance: You're very welcome Meredith. Have a great day and enjoy hanging out with your fur babies!

utterance: I definitely will thank you very much. Bye bye.

utterance: Goodbye.


speaker_role: Agent

utterance: Rivertown Insurance this is Marco how can I help you?

speaker_role: Customer

utterance: Hello yes I want to check into changing a plan if that's even possible.

utterance: That is definitely possible.

utterance: Okay great. Yeah I have a basic automobile plan and I want to change it to a higher plan.

utterance: Alright sure we can take care of that for you. What's your account number?

utterance: It's nine seven three two six four.

utterance: nine seven three two six what?

utterance: four, two six four.

utterance: nine seven three two six four.

utterance: Yes that's correct.

utterance: Alright and your name?

utterance: Marcus Johnson.

utterance: Okay and Marcus I just need to verify your account with your security questions.

utterance: Okay no problem.

utterance: What is the name of your high school?

utterance: Rivertown High. That's seriously the name it's ironic that it's the name of the insurance company too but I'm not making it up .

utterance: Oh I believe you sir it is pretty funny though.

utterance: It sure is.

utterance: Okay and what is the name of your childhood best friend?

utterance: Oh man I guess I put Randy although we ain't friends no more.

utterance: That seems to happen between childhood and adulthood doesn't it?

utterance: It sure does. It's kinda sad actually.

utterance: Yeah it is but you know people just grow and change I guess.

utterance: Ain't that the truth.

utterance: Okay so that's all the verification I needed from you.

utterance: Alright.

utterance: So you said you needed to change to plan correct?

utterance: Yes.

utterance: Your auto plan? You want a more comprehensive plan correct?

utterance: Yes, that's correct.

utterance: Alright so I see that you actually have the preferred plan which is our middle plan.

utterance: Oh I do?

utterance: Yes sir.

utterance: m okay I thought that I had the lowest plan but maybe I already updated it.

utterance: I see that you updated this plan three months ago actually.

utterance: Oh #wow okay I'm really not on top of it I really upgraded it three months ago?

utterance: Yes sir that's what our records show.

utterance: m #wow alright.

utterance: Did you want to upgrade to our top plan the complete auto plan?

utterance: What's the price difference between my plan now and that one?

utterance: It's five hundred extra.

utterance: And what do I pay now?

utterance: Your plan now is fifteen hundred for the year.

utterance: And what's the price for the premium plan? Is that the name?

utterance: complete plan is that name of our highest offering.

utterance: oh right complete plan.

utterance: And that's two thousand for the year.

utterance: Oh okay so not too much more and what does that include?

utterance: It's our most comprehensive plan which includes all of our offerings so complete coverage for accidents or damages, repairs, and extended warranty.

utterance: alright m I'm thinking about it. What do I get with my plan now?

utterance: You get most damages and repairs taken care of but not all and there is no extended warranty with your plan.

utterance: m interesting okay. Well I'm the kind of person that like to be prepared. Better safe than sorry you know.

utterance: I one hundred percent agree with you.

utterance: So I'm thinking I want to upgrade again to the complete plan?

utterance: Yes sir that's correct the complete plan.

utterance: Ok yeah let me change to that.

utterance: Alright let me update that for you. Do you want the same billing method?

utterance: You have my direct payment from my bank account right?

utterance: Yes sir that's correct.

utterance: Yeah let's keep that. So I'll just get more taken out of my account correct?

utterance: Yes that's correct.

utterance: Alright that's fine. Yeah that sounds good.

utterance: Okay great.

utterance: And I actually wanted to inquire about some homeowner's insurance.

utterance: Okay sure I can tell you about that.

utterance: I'm getting ready to buy a house and I want to check everything out before I actually buy.

utterance: Oh yeah definitely.

utterance: so what are you plans?

utterance: Well we have three plans same names as the auto but with home so home basic, home preferred and home complete.

utterance: Do they have kind of the same coverage tiers as the auto insurance but with home coverage?

utterance: yeah kind of just with home insurance coverage but it does have different tiers of coverage.

utterance: Alright and how much are those plans?

utterance: The basic plan is twelve hundred, the preferred plan is sixteen hundred and the complete plan is two thousand.

utterance: And those are prices for the year?

utterance: Yes sorry those are for the year.

utterance: Alright so I'll think about it.

utterance: And to get detailed information on each plan and you know what the cover and what the difference between each is you can look it up on our website.

utterance: Could you send a link or something to me to my email?

utterance: Oh yes absolutely. The bankerman at gmail dot com email?

utterance: Yes.

utterance: Alright I'll send that right now for you.

utterance: Great thank you.

utterance: No problem. Okay so the email is sent so you should receive it shortly.

utterance: Awesome you were very helpful today.

utterance: Oh it's pleasure to help out.

utterance: Oh I just got the email now so I'll check them out and give y'all a call back.

utterance: Sounds great sir. Is there anything else I can help you out with?

utterance: Nope that's all thank you though.

utterance: No problem. So have a great day.

utterance: Thanks you too bye.

utterance: Goodbye.


utterance: Thank you for calling Rivertown Insurance. My name is Jane. How can I help you?

utterance: Hi Jane. I need to submit a claim. My car was broken into last night.

utterance: Oh, I'm so sorry to hear that. Can I get your first and last name and drivers license number please and we can get started with your claim.

utterance: Sure. My name is Jean Browne. Browne with an e b. r. o. w. n. e.

utterance: Thanks Jean, and your drivers license number?

utterance: Right, hang on a sec. I should have grabbed that first, its in my purse, I'll get it.

utterance: No problem Jean. I'll wait

utterance: Okay got it. It's three seven six nine one two seven eight.

utterance: Thanks Jean. Ok I'm bringing up your file.

utterance: Okay.

utterance: Okay, I have your file. Was this for the twenty sixteen Hyudai Tucson?

utterance: Yes, first claim ever, poor car. Not a scratch in its life, now someone took a rock to the passenger front window.

utterance: Oh, jeez. Well, lets get this claim started and your car fixed.

utterance: Yeah, definitely, and hope it doesn't rain for a few days. I have to drive it

utterance: Okay, so where did the incident take place?

utterance: At my home, it was parked in the driveway.

utterance: The address I have for you is five six nine Willow Street, Summerville p.a. Is that still where you're living? Is that were the incident happened?

utterance: Yes, in the driveway. Overnight. I went to bed around one a.m, and when I went out this morning about eight a.m. I found the window smashed, glass everywhere and the rock they used laying on the driveway.

utterance: Not the way anyone wants to start a day. I'm so sorry.

utterance: Not at all! And I didn't hear a thing. The alarm didn't go off, I guess because they didn't actually open the door. They just broke the window and grabbed what was in the glove box. Which was nothing of any value. Just the owners manual and some maintenance receipts.

utterance: Well, I'm glad you didn't loose anything valuable, but still.

utterance: Just my window.

utterance: Yeah, true. Well we can get that back for you at least. Did you file a police report?

utterance: Yes, I have incident number for that two zero two one six seven three eight

utterance: Thanks Jean. Did you take pictures?

utterance: Yeah, do you want me to email those to you?

utterance: Yes please, I'll attach them to your file and submit to the repair shop. Do you know which one you'll be going to?

utterance: Yeah, might as well go to the dealership, there's some damage on the window frame, which will probably bump the repair cost over the deductible

utterance: Let me check that for you.

utterance: Okay. I think it's five hundred.

utterance: Yes, that's correct, your deductable is five hundred dollars.

utterance: Yeah, if it was just the window, I'd probably just fix it myself, but with that door damage, I'll probably be over five hundred in repairs.

utterance: Well, we'll get you into an adjuster and get that confirmed and you can decide then.

utterance: Is this going to up my insurance rate?

utterance: Unfortunately, yes, if you make a claim your insurance will go up.

utterance: How is that fair? I mean I understand if I hit something, but this was vandalism, not my fault at all? My car was locked, on private property.

utterance: Yeah, I'm sorry Jean, but unless we can catch the person who did it, and if they have insurance we could claim against that but since you will be using your policy it will affect your premium.

utterance: That totally sucks. How much will it go up?

utterance: Depending on the cost of the repair, generally its between twenty and fifty dollars per year, for three years. Then it drops off.

utterance: It better not affect my safe driving discount! I wasn't driving the car.

utterance: No no! that will stay in effect. That discount won't be affected. Just your package policy premium.

utterance: Whew, well, either way I'm paying five hundred bucks, lets hope the repair comes in for less than that, and I'll just take care of it myself.

utterance: Yes, lets just wait and see what the adjuster says when they look at it.

utterance: Okay, yeah, wait and see. When can I get in to have it looked at?

utterance: Okay. So. The next step is for you to call your repair shop, you said you were going to the dealership. Is that the Hyundai dealership on Simpson Street?

utterance: Yeah, that's the one, I think. wait. Yes. That's it twenty seven oh three Simpson Street.

utterance: Okay, they are a preferred repair facility and your car is new enough to just take it over there and they will do the estimate. I'll send them the claim number right now. They will have all the info as soon as I hit send. You might want to give them a call first to make sure they have have time to take a look at your car, but you should be able to get this sorted out today or tomorrow. They can give you a repair estimate and then you can decide if you want to use your policy or just pay them directly.

utterance: Okay, great, thanks.

utterance: I'll email you the claim details for your records. but it won't become an actual claim against your policy unless you decide to use the deductible. I have jbrowne at gmail dot com. Is that the email address you'd like me to send the information to?

utterance: Yeah, okay. Thanks. Guess I'll get on that this morning. It's sunny now, but I sure don't want to be caught in a downpour with that window wide open like that.

utterance: Definitely not. Thank goodness it wasn't in winter. Fourty below would really suck.

utterance: Yeah, I guess that's the upside?

utterance: I spose if there is one, that's it!

utterance: Okay, thanks Jane, I'll take it from here. Thanks for your help

utterance: No problem at all Jean, I hope the repair is quick. I'm so sorry you had to wake up to this. I hope the rest of your day goes well.

utterance: Thanks Jane. Me too!

utterance: Did you have any other questions?

utterance: Nope, that should do it. Thanks again.

utterance: My pleasure Jean. Take care, good luck and thank you for using Rivertown Insurance.

utterance: Okay, thanks Jane, you have a good day too. Bye.

utterance: Bye Jean.


utterance: Thank you for calling Rivertown Insurance this is Carrie how can I help you?

utterance: Yeah hi I'm in a bit of a problem right now. I had a problem with my car and they need my insurance.

utterance: You're having a problem with your car now?

utterance: Yeah that's right I got into a fender bender and I don't have my insurance information.

utterance: okay sure I can help you out with that.

utterance: Thanks.

utterance: First off are you okay?

utterance: Yes I'm fine.

utterance: Is everyone.

utterance: Well I may have some kind of whiplash or whatever that's called.

utterance: Okay did you call the police?

utterance: Yeah they're here but they need my insurance information and I don't have it with me in the car. Which is stupid of me.

utterance: No it's okay. But you're okay and everyone else okay?

utterance: Yeah yeah everyone is fine just maybe some whiplash.

utterance: Okay.

utterance: This is my first time being in a car accident.

utterance: I'm sorry it must be scary for you.

utterance: Yeah it is, I'm just glad it's not any worse than it is.

utterance: Me too. And the police are there correct?

utterance: Yes ma'am.

utterance: Alright good. So you said they need your insurance information?

utterance: Yes but I'm not sure exactly what they need.

utterance: They're probably talking about your policy information so I can give you your policy number to give to them.

utterance: Okay.

utterance: Do you have something to write with?

utterance: not really hang on let me ask the police officer.

utterance: Okay no problem.

utterance: Okay the police officer is here so I'll just tell him and he'll write it down.

utterance: Okay. What's your name?

utterance: It's under my mom's name.

utterance: Okay what is your Mom's name?

utterance: Crystal Williams.

utterance: Okay and so you know her birthdate?

utterance: No I'm sorry.

utterance: Okay she has some security questions do you think you can answer those?

utterance: Oh like mom's maiden name questions and stuff?

utterance: Yes.

utterance: yeah I think I can answer those.

utterance: Okay so do you know her mom's maiden name?

utterance: Yes it's Johnson.

utterance: Okay great and do you know what high school she went to?

utterance: Oh I think it's Brookwood or something.

utterance: Yes thank you.

utterance: Was that correct?

utterance: #yep it was correct.

utterance: Oh good. She'll be proud .

utterance: I'm sure she will! Okay so are you ready to give the policy number?

utterance: #yep.

utterance: Okay it's six digits so it's three six one.

utterance: three six one.

utterance: nine zero four.

utterance: nine zero four, okay he has it.

utterance: Alright great.

utterance: And will insurance take care of any medical bills I need because this wasn't my fault someone ran a stop sign and hit me.

utterance: Oh gosh that sounds scary.

utterance: Yeah it was.

utterance: So what will happen is the police will do a report on the accident and then us information about it and we will analyze it and see what need to be paid.

utterance: Oh okay that's probably why he needed my policy number right?

utterance: Yes that's correct.

utterance: Alright. So am I all good insurance wise?

utterance: #yep you are fine on our end.

utterance: Do I need to give the police any more information?

utterance: Not for insurance but they may need more personal information or car information they'll let you know.

utterance: Okay that you very much.

utterance: You're very welcome and I hope that you are okay.

utterance: Thank you very much.

utterance: Goodbye.

utterance: Bye bye.


utterance: Hello this is Steve with Rivertown Insurance how can I help you?

utterance: Yes hello I just bought a condo and I wanted to see about getting a quote for some insurance.

utterance: Okay sure no problem.

utterance: Do you have that?

utterance: Yes sir we do.

utterance: I didn't even know condo insurance was a thing until I bought this.

utterance: Oh yeah we have condo insurance, homeowner's insurance, auto, pet.

utterance: Y'all have pet insurance?

utterance: Yes we do.

utterance: Wow I didn't even know that was a thing.

utterance: Oh yes sir it's very popular.

utterance: Wow times have changed .

utterance: Yes sir .

utterance: I thought that condo insurance was weird anyway yeah.

utterance: Okay so let me ask you some questions about your condo.

utterance: Okay.

utterance: What state is your condo?

utterance: Florida.

utterance: Alright and how big is it?

utterance: it's about twelve hundred square feet about two bedrooms.

utterance: Okay. So we have three different plans of differing coverage and prices.

utterance: -huh.

utterance: So we have a basic plan which is five hundred a year and preferred which is six hundred a year.

utterance: m so not much difference then at least in the price.

utterance: Right not too much difference in the price but the preferred plan does have more coverage than the basic plan.

utterance: Well m I don't think I need that much coverage probably do I? What do you think?

utterance: Well since you live in Florida you'll probably have threats from hurricanes every year so personally I would go with the preferred plan.

utterance: Oh right I didn't even think about that. I'm new to this state so I know hurricanes happen here but I have never seen one up close.

utterance: I grew up in Georgia and have been through my fair share of hurricanes.

utterance: Oh I bet! So I guess I should listen to you!

utterance: Well it's your choice of course but I would definitely recommend the preferred plan since hurricanes are nothing to mess with.

utterance: Yeah yeah no absolutely. So okay you said the preferred in how much?

utterance: It's five hundred no I'm sorry six hundred a year.

utterance: Six hundred?

utterance: Yes sir.

utterance: m okay so I think I should go with that one.

utterance: Alright so would you like to set that up today or would you like to call back?

utterance: No let's go ahead and set it up today. It would be just my luck for something to happen to my condo in the meantime .

utterance: Oh seriously seems to always happen doesn't it .

utterance: Yes it does!

utterance: Alright so I will sign you up today for a preferred condo insurance policy correct?

utterance: Yes that is correct.

utterance: Okay sir and what is your name?

utterance: Austin a.u.s.t.i.n. Manolo m.a.n.o.l.o.

utterance: Austin Manolo a.u.s.t.i.n. m.a.n.o.l.o.

utterance: That's me.

utterance: Alright mister Manolo what is you address and phone number?

utterance: Address is nine zero two three Coral Way number seven zero eight Sarasota Florida five three two nine seven.

utterance: And remind me how to spell Sarasota.

utterance: s.a.r.a.s.o.t.a.

utterance: s.a.r.a.s.o.t.a.

utterance: #yep and the phone number is five seven nine one nine one six three eight one.

utterance: Alright and you said your condo is about sixteen hundred square feet?

utterance: Oh I wish! .

utterance: Oh I'm sorry .

utterance: No it's okay it's twelve hundred square feet.

utterance: And you said two bedrooms?

utterance: Yes that's correct.

utterance: Alright. And do you want to pay by credit card or bank transfer?

utterance: couple questions.

utterance: Okay.

utterance: First do I have to pay the whole year upfront now and do you all take Paypal?

utterance: No you don't have to pay upfront you can pay monthly if you would like to and no I'm sorry we can't take Paypal, only card or bank transfer.

utterance: But Paypal takes it from my account so isn't it a bank transfer?

utterance: It is a bank transfer but to Paypal not to us and our system isn't set up to take Paypal.

utterance: Oh alright I understand.

utterance: I'm sorry about that.

utterance: No no it's fine I can pay by bank transfer then.

utterance: Alright that's just fine.

utterance: So what do you need for that I always forget that's why I like to use Paypal cause I don't like to give out card info and I can never remember what I need for bank transfers.

utterance: So for a bank transfer you need a routing number and account number.

utterance: Like checking account?

utterance: Checking or savings. It depends on which account you prefer.

utterance: I'll do checking then.

utterance: Okay do you have easy access to your checkbook?

utterance: I don't have any checks actually.

utterance: Okay can you access your account online?

utterance: Oh yes I can do that.

utterance: Yeah if you can log into that then it should have your account number and routing number.

utterance: Okay let me do that real quick. It will take a minute for me to get it up on the computer.

utterance: No problem take your time.

utterance: m ok so let me remember my log in info. Okay I got it.

utterance: Great.

utterance: Okay so m let me look here alright yeah I see it. Okay so are you ready for the numbers?

utterance: Yes I am.

utterance: Alright so the routing number is six five nine.

utterance: six five nine.

utterance: two seven six.

utterance: two seven six.

utterance: nine three eight.

utterance: nine three eight.

utterance: And the checking number is seven one nine six one five nine one three.

utterance: seven one nine six one five nine one three. Okay so you're all set for the bank transfer. You may see a small amount like a few cents enter your account and that's us just making sure that the transfer is working.

utterance: Oh alright.

utterance: Would you like to sign up for auto pay?

utterance: Oh yeah that would be great thanks. And that no paper billing too please.

utterance: So auto pay and paperless billing.

utterance: Yes.

utterance: Alright so those are set up as well.

utterance: Great thank you so much.

utterance: You're very welcome. Can I help you with anything else?

utterance: Nope that's all thank you.

utterance: You're very welcome. I hope you have a good day.

utterance: You as well.


utterance: Hello thank you for calling Rivertown Insurance this is Mike how can I help you?

utterance: Hi Mike I need to change my security questions.

utterance: You need to change your security questions that verify your identity to access your account.

utterance: Exactly. My ex-husband had access to my account and knew my security questions and now we're not married anymore so I need to change them.

utterance: gotcha okay I can help you with that.

utterance: Thanks because I definitely don't want him to have access to my account anymore.

utterance: Okay I can also remove him from the account as well.

utterance: Oh he's already removed from the account but he still knows my questions.

utterance: Has he tried to access your account after being taken off of it?

utterance: No no not that I know of, but I feel better having everything changed.

utterance: I understand so let's get that taken care of for you.

utterance: Yes, thank you.

utterance: No problem. Okay so what's your name and account number?

utterance: My name is Leslie Palmer. Leslie with ie not y. l.e.s.l.i.e.

utterance: And what is your account number miss Palmer?

utterance: It's eight one three six two one.

utterance: eight one three six two one?

utterance: Yes that's correct.

utterance: Okay so I have your account here and I do see that your ex-husband has been removed from your account.

utterance: Great.

utterance: And your security questions are you mother's maiden name and your high school right now so you want to change those correct?

utterance: Yes please. What are the other options, I want something that my ex wouldn't necessarily know.

utterance: Okay so let's see do you think he would know your childhood best friend or your favorite teacher?

utterance: Oh no those are good. Let's do those.

utterance: Alright so what's the answer to your childhood best friend?

utterance: That would be Aileen.

utterance: e.i.

utterance: No no a.i.

utterance: So a.i.l.e.e.n.?

utterance: #yep that's correct.

utterance: Okay and who was your favorite teacher?

utterance: That would be missus Thomas.

utterance: missus Thomas.

utterance: Yeah that's correct Aileen and missus Thomas.

utterance: Alright so I'll change those.

utterance: Great thank you. And when does my policy end?

utterance: Well you're paid through the end of the year.

utterance: Oh really?

utterance: That's what's in our records.

utterance: No that's great I thought it expired much sooner so that's good. It's just getting divorced is expensive.

utterance: Oh I understand. It's also possible to switch to monthly payments if that would be easier for you.

utterance: Oh I'm okay for right now.

utterance: Alright.

utterance: But I may choose to do that later if I feel like I need to. How would I do that?

utterance: Well you can always call us but you can also take care of that online as well.

utterance: Oh great so I have options.

utterance: Yes ma'am.

utterance: I like options.

utterance: Yeah they're good . Is there anything else we can take care of for you today?

utterance: No that was all I needed.

utterance: Okay great so have a good day and give us a call back if you want to change to monthly payments.

utterance: I sure will. Bye Bye.

utterance: Bye. Bye.


utterance: Hello Rivertown Insurance John speaking, how can I help you?

utterance: Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance.

intents: GetQuote CheckAccountBalance

utterance: Sure no problem I can take care of that for you.

utterance: Thanks. What information do you need from me? Account number, policy number.

utterance: Let's start with account number.

utterance: Alright I have it right here it's.

utterance: Hold on just a second ma'am I need to get into the correct screen on my computer.

utterance: Oh I'm sorry.

utterance: It's okay it will take just a second. Alright I'm there so go ahead please.

utterance: Okay my account number is seven four three.

utterance: seven four three.

utterance: nine one six.

utterance: nine one six. Okay so I do see that you have an auto insurance account and what information did you need for that?

utterance: I wanted to see how much more I owe on my policy.

utterance: Okay let me check on that for you.

utterance: Thanks.

utterance: Okay so it looks like you are halfway through your policy but you paid in full at the beginning of your policy.

utterance: Oh really?

utterance: so you're yes ma'am so you're.

utterance: I'm all set then?

utterance: Yes, you're all set.

utterance: Okay perfect, so that's taken care of then.

utterance: Yes you're all paid up on your auto insurance.

utterance: Great.

utterance: And I see that you already have a life insurance policy on your account as well.

utterance: Oh really?

utterance: Yes ma'am you have a term life insurance plan with us that was started at the beginning of the year.

utterance: Was that paid in full because I don't think I pay anything monthly for it.

utterance: Yes ma'am it was paid in full at the beginning of the year.

utterance: What month was that?

utterance: The policy started and was paid for in February.

utterance: m okay and it's in my name?

utterance: It's for Miranda Fawkes.

utterance: #yep that's me alright m I don't even remember that but that's okay alright so I already have one.

utterance: Yes ma'am.

utterance: Okay and you said it's the basic plan?

utterance: Yes that's correct. It's called the term life insurance plan.

utterance: And is that your most basic plan?

utterance: Yes ma'am that's correct.

utterance: Okay then let me get a quote from the other plans then if you don't mind.

utterance: I don't mind at all. We have two other plans the whole and universal.

utterance: And what are those prices for those?

utterance: The whole life insurance is eighteen hundred for the month and the universal is twenty two hundred.

utterance: Wow that's quite a jump from what I paid if I'm correct.

utterance: Yes the term is three hundred a year.

utterance: Why is it so much more expensive the other two?

utterance: Because they offer a lot more coverage and cover more situations. They also pay out a lot more.

utterance: Oh okay I get it. So someone will be more tempted to knock me off .

utterance: Oh #jeez I hope not .

utterance: Me neither but I'm just teasing. So yeah I think I want to go with well what's the differnce between the two? Like coverage wise?

utterance: The main difference is what money gets paid out. But the universal plan also has some extra coverage too.

utterance: Like what?

utterance: Well the whole life insurance is pretty comprehensive but doesn't cover you if you are traveling while the univeral one does.

utterance: ha okay.

utterance: And the universal plan comes with more payout.

utterance: Alright. Well I do travel but not like a lot. However, if I was traveling and something happened to me I know I would be covered.

utterance: Exactly. I usually don't recommend the universal plan to people who don't travel unless they want and bigger payout for their beneficiary but if people do travel even a little I usually suggest this plan.

utterance: Oh really?

utterance: #yep because people don't realize how tricky things can get if something happens to you in a foreign country.

utterance: Yeah I guess I never thought about that.

utterance: Yeah I've dealt with some horror stories or rather heard some horror stories from people I know in the claims department.

utterance: #wow #jeez okay well then I should probably get the universal one then.

utterance: I mean it's up to you but I personally would go with the universal plan if it was me.

utterance: Yeah no totally I understand and I think I do as well.

utterance: Okay.

utterance: So how much is that plan again?

utterance: It's twenty two hundred for the year.

utterance: And the whole plan was eighteen hundred?

utterance: Yes ma'am.

utterance: So that's only four hundred more then and will give me piece of mind.

utterance: Absolutely.

utterance: so I think I'll go with that one then.

utterance: Alright great so you would like to change to the universal plan then?

utterance: No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.

utterance: Oh right okay. So do you want the same beneficiaries and everything?

utterance: who actually is the beneficiary on the term plan?

utterance: let's see it's Tyler Haines.

utterance: Oh yes that's my son so yeah let's keep him as the beneficiary then.

utterance: Okay no problem.

utterance: Can you just transfer all of that information over or do I need to give you all of his info again? I am remembering signing up for the term insurance now and the process of that.

utterance: No no I can just transfer all of his information. So what I'm gonna do is just open another policy for you and then you can choose to pay monthly or the whole policy upfront.

utterance: Oh okay.

utterance: But we will need at least one payment today.

utterance: Okay so let's do this one monthly since it's quite a bit more expensive.

utterance: Alright and I have a Visa debit card on file, do you want to pay monthly with that card?

utterance: Yes please, that comes straight out of my checking account so that's good then.

utterance: Alright so I'll add a monthly payment then to that card.

utterance: How much does that come out to every month.

utterance: It will be about one hundred and eighty four dollars.

utterance: Alright that's manageable.

utterance: Okay so you're all set then. You should get a confirmation by email and in the mail soon. Can I help you with anything else?

utterance: Nope I think I'm all good. Thank you very much for your help!

utterance: No problem. Have a great day.

utterance: You as well.

utterance: Thank you. Goodbye.

utterance: Goodbye now.


utterance: Good morning Rivertown Insurance this is Michael how can I help you?

utterance: Hi yeah I'm a customer with you at Rivertown and I currently get a bill every year for my insurance policy with you but I I don't want that anymore.

utterance: So you want to change your billing frequency?

utterance: yeah that the word frequency. I want to change to the frequency of how often I pay to every month.

utterance: Alright so you pay now every year and you want to change to monthly billing is that correct?

utterance: Yeah that's correct. Sorry for the confusion. My mind is just all over the place today.

utterance: Oh it's okay ma'am I completely understand.

utterance: just too much to do.

utterance: I understand completely.

utterance: Thanks for your help.

utterance: That's why I'm here.

utterance: And thank goodness for that .

utterance: Alright do you have your account number handy?

utterance: I sure do. That I have.

utterance: Perfect so what's that number?

utterance: The account number is nine one three eight seven nine and the policy number is five nine eight two one seven.

utterance: And what is your name?

utterance: It's not there on my account?

utterance: It is but it is one of our security questions.

utterance: gotcha well good to know you're keeping my account as safe as possible.

utterance: Yes, ma'am we take our customer's security very seriously.

utterance: That's wonderful. So my name Dorothy Simpson. And do you need any other personal information?

utterance: Well I do need to ask you your security questions.

utterance: Oh right okay sure no problem.

utterance: What is the name of your high school?

utterance: Watkins High.

utterance: Great and what's your mother's maiden name?

utterance: Czernak.

utterance: #eee you'll have to spell that one for me.

utterance: I figured, I usually do. It's c.z.e.r.n.a.k.

utterance: c.z.e.r.n.a.c.?

utterance: no k c.z.e.r.n.a.k.

utterance: Oh I'm sorry.

utterance: No it's fine.

utterance: c.z.e.r.n.a.k.

utterance: You got it!

utterance: #whew that's an unusual name where is it from?

utterance: It's a Polish name my grandparents immigrated from there during the war.

utterance: Oh wow that's interesting. Do you still have any family over there?

utterance: I think I have some distant cousins or something but most of my family immigrated with my grandparents. I've never actually been there but would like to go someday.

utterance: yeah I would like to go there one day as well. It looks like a beautiful country.

utterance: It does doesn't it.

utterance: Absolutely. Alright so I see two policies on here your account and both are yearly payments.

utterance: m what other one do I have I know about the auto insurance.

utterance: There is also a life insurance policy on your account.

utterance: Oh right yeah that right. I'll keep the life insurance policy yearly. That's about what a couple hundred a year?

utterance: It's three hundred dollars a year.

utterance: Okay yeah I'll keep that yearly and the other monthly.

utterance: Okay so you want to keep your life insurance yearly and change the auto insurance monthly?

utterance: Yes that's correct.

utterance: Alright so let.

utterance: How much oh sorry to interrupt you.

utterance: That's okay go ahead.

utterance: How much is the auto insurance a month?

utterance: Your monthly bill for your auto insurance will be one hundred and twenty five dollars a month.

utterance: Okay that sounds a lot better than paying fifteen hundred a month.

utterance: It sure does.

utterance: I mean I try to save throughout the year but you know stuff happens that you have to pay for and I don't always have that much money at once.

utterance: Oh I understand. It's more manageable monthly usually that's why we offer yearly and monthly. Some people actually prefer to pay yearly.

utterance: And I don't understand that maybe they are better off than me .

utterance: Me too . Alright so let me update that for you.

utterance: Great thank you very much Michael?

utterance: Yes Michael that's correct.

utterance: Well thank you very much Michael.

utterance: Absolutely. Alright so your account is updated now so you will keep paying for your life insurance yearly and monthly payments for the auto insurance.

utterance: And when is that bill due every month?

utterance: The payments are due on the first every month.

utterance: So when is my first payment due?

utterance: Well since you were on yearly payments you are paid through August so your first monthly payment will be due on September first.

utterance: September first alright. And I will get a bill in the mail for that?

utterance: Yes unless you want to sign up for paperless billing.

utterance: Oh right I forget I can do that. Yeah let's go ahead and do that.

utterance: Okay great.

utterance: Wait I thought I was already signed up for that actually.

utterance: m I didn't see that on your account so let me double check hold on just a sec.

utterance: Okay.

utterance: No I don't see paperless or automatic billing.

utterance: m okay maybe that was for something else then. I can't keep up with everything.

utterance: Do you still want to change to paperless billing then?

utterance: Yeah let me change to paperless billing and can I also sign up for that auto payment thing too?

utterance: Yeah definitely we can go ahead and take care of all of that.

utterance: Alright great.

utterance: Let me confirm that I have your email address correct d.simpson at gmail dot com is that correct?

utterance: Yes, that is correct.

utterance: Alright great so you will get an email every month reminding you of your payment and then you will get a notice saying that your automatic payment was received.

utterance: Alright great. You'll need my routing number and account number from my bank for that won't you?

utterance: Yes ma'am that's correct.

utterance: Alright I have my checkbook right here so I'm ready when you are.

utterance: I'm ready.

utterance: Okay routing number is seven sixty two one zero nine twenty one six two three and the account number is four zero twenty two eleven eight three forty one one seven.

utterance: Alright so I've updated your payment information and you should be all set up for paperless billing and automatic payments. You may still receive paper bills in the mail for a couple of months before it all gets updated in the system but your automatic payment will be coming out of your given account.

utterance: Alright thank you for explaining that because I may have gotten worried.

utterance: That's why I wanted to explain. Okay so you are all set missus Simpson. Can I help you with anything else?

utterance: No no no that's all. Thank you.

utterance: You are welcome. So have a great day and thank you for being a customer with Rivertown.

utterance: Thank you you as well. Bye bye.

utterance: Goodbye.


utterance: Thank you for calling Rivertown Insurance this is James how can I help you?

utterance: Yes hi my apartment complex wants something saying I have proof of insurance from you all and I also need to change the card I pay the bill with.

utterance: Alright I can definitely take care of all of that for you.

utterance: Great thank you.

utterance: Absolutely. So what is your account number?

utterance: I I actually don't think I have that. I don't have the paper bill thing and I don't know where I put my paperwork that Rivertown Insurance sent me when I signed up so.

utterance: That's okay I can look up your account a different way.

utterance: Okay great thanks.

utterance: What is your name and phone number?

utterance: Name and phone number?

utterance: Yes please.

utterance: Okay my name is Steven Murray.

utterance: Steven with a p or a v?

utterance: Steven with a v.

utterance: Alright.

utterance: And my phone number is seven seven five two nine four eight three one nine.

utterance: #yep that's correct.

utterance: m I'm not finding your account.

utterance: m that's weird.

utterance: Okay let me check the spelling of your name.

utterance: Okay.

utterance: s.t.e.v.e.n. m.u.r.r.a.y.?

utterance: Yes that's correct.

utterance: And phone number is seven seven five two nine four eight three one nine?

utterance: Yes, that correct too so oh you know what? I gave you my old phone number for some reason .

utterance: Oh okay so what's your phone number for the account?

utterance: It's seven seven five eight six nine four two six one.

utterance: Okay let me just confirm. seven seven five eight six nine four two six one?

utterance: Yes that's correct.

utterance: Alright yes I see you here so we're good.

utterance: #whew thanks I was a little scared I wouldn't remember how to get into my account.

utterance: We have multiple ways to look you up so don't worry!

utterance: You guys are awesome.

utterance: Well thank you very much we like to hear that.

utterance: Absolutely!

utterance: Okay so I see that you have renter's insurance with us and that's what your apartment complex wants proof of?

utterance: Yes that's correct.

utterance: Okay would you like us to send you the proof or send it directly to the complex?

utterance: I think the complex wants it sent to them.

utterance: Okay do they have a fax number?

utterance: Oh yeah they do actually. In fact I think they said they wanted it faxed instead of emailed.

utterance: Alright perfect what's that number?

utterance: The fax number?

utterance: Yes.

utterance: It's seven seven five three two nine seven three one eight.

utterance: seven seven five three two nine seven three one eight?

utterance: let me check just to make sure yes that's correct.

utterance: Okay so I will send that immediately. So they just need us to send them a regular proof of insurance for you?

utterance: Yes that's correct. Nothing special. I had some damage done that was my own fault I thought I was a DIY king .

utterance: Oh no those are never good situations .

utterance: Don't you know it so to not have them charge me out the wazoo I need to show them my insurance.

utterance: Well at least you have insurance.

utterance: Oh true that!

utterance: Alright so that's taken care of and now you need to update your billing information?

utterance: yes I do. I forgot all about that already So now I have my amex card listed there?

utterance: Yes.

utterance: Okay I need to change it to my Visa card. What do you need? Card number obviously and then expiration date?

utterance: Yes exactly as well as the CVV code?

utterance: Is that the three digit security code?

utterance: On the Visa? Yes.

utterance: Oh is it different on the amex?

utterance: Yes it's four digits on the amex on the front and on the Visa it's a three digit code on the back.

utterance: Oh I never knew that! That's interesting.

utterance: Yeah you can also tell which card someone is using by the first four digits because each card company has their own four digits.

utterance: And it's the same on every card for the company?

utterance: #yep.

utterance: Oh that wild!

utterance: Yeah it's pretty cool once you find that stuff out.

utterance: Yeah definitely! Okay so the number for my Visa card is seven seven nine two three five six two nine eight one seven. Expiration date is zero two twenty three and the CVV code is three one three.

utterance: Alright so that's updated now and I see you are signed up for automatic payments so the next bill you will receive will be charged to your Visa.

utterance: Perfect that's great. Thank you for your help.

utterance: Absolutely. Do you need help with anything else?

utterance: Nope that's all for now.

utterance: Alright mister Murray well have a great day.

utterance: Thank you you too!

utterance: Goodbye.

utterance: Goodbye.


utterance: Rivertown Insurance this is Martin, how can I help you?

utterance: Yes hi hello I'm interested in homeowner's insurance.

utterance: Okay sure. Do you know what plan you want.

utterance: not really. I just bought a house and need insurance. My friend recommend you guys.

utterance: Oh great we love getting recommendations.

utterance: I'm sure you do .

utterance: And congrats on buying a home.

utterance: Thank you!

utterance: Are you a first time home buyer?

utterance: Yes that's correct.

utterance: Okay so I can tell you about our plans if you'd like.

utterance: Sure that would be a good place to start.

utterance: Alright so we have three plans.

utterance: Only three?

utterance: Yes three plans.

utterance: Alright not much choice there.

utterance: It's pretty standard actually.

utterance: Oh really?

utterance: #mhm yeah it's pretty standard for most insurance companies. Some have less and some have more but most have three.

utterance: Oh okay well then what are these plans?

utterance: So we have the basic plan, preferred plan and complete plan.

utterance: m okay.

utterance: And the coverage is different for all three.

utterance: Okay.

utterance: So with the basic coverage you get routine maintenance and minor damage coverage.

utterance: Alright.

utterance: With the preferred plan you get other things with maintenance covered.

utterance: Well I should hope so .

utterance: like more complex repairs or if your roof needs replacing more than once every several years.

utterance: And that one, the preferred plan you said?

utterance: The preferred plan yes.

utterance: That one comes with more damage coverage?

utterance: Yes sir.

utterance: Like what?

utterance: Like storm damage, tree damage et cetera.

utterance: Oh so that stuff doesn't come with the first plan?

utterance: It doens't cover all of it and it has a higher deductible as well.

utterance: Oh okay.

utterance: That plan is more for people that just need some kind of insurance and feel like they don't live in a damage prone area and are okay with routine maintenance.

utterance: #wow okay well I'd definitely like more coverage than that.

utterance: Well our last plan, the complete plan is our most comprehensive plan and that covers everything we offer for home insurance like all types of maintenance, all types of damage even damage you do to the house yourself.

utterance: Well now I'm not planning on damaging my home .

utterance: No sir I didn't think you were. It's more for accidental damage done by the homeowner but some who choose this plan have teens or younger kids at home that they're afraid will do some damage.

utterance: okay yeah that makes sense. And you said it covers more natural damages?

utterance: Yes sir.

utterance: Like tornadoes? Does it cover tornadoes?

utterance: Yes sir the complete plan and the preferred plan cover natural damages like tornadoes but the complete plan covers more and has a lower deductible.

utterance: Cause I live in Oklahoma so we definitely get our fair share of tornadoes so I definitely need some good insurance.

utterance: Oh okay gotcha. So let me ask you then. Do you live in an area that's prone to flooding?

utterance: yeah I think it's a possibility if it gets real bad like if it rains a lot.

utterance: Because the complete plan offers flood insurance but the preferred plan does not.

utterance: Oh okay well that makes a difference then. I mean I don't know if my area will flood but I don't want to take any chances and then wish I'd gotten the better insurance.

utterance: Oh definitely I agree.

utterance: Alright so let's talk about price then.

utterance: Right so the basic plan is twelve hundred, the preferred plan is sixteen hundred and the complete plan is two thousand and I'm sorry that's for the year.

utterance: Yeah I figured. That would have to be some damn good insurance for those prices to be per month .

utterance: Yes sir they would be .

utterance: Okay well I've pretty much decided that I don't want the basic plan so that's out of the running. So now just to decided whether to get the complete or preferred.

utterance: I can send you more details about each plan through email if you'd like.

utterance: Oh no that's okay I think I've got the details I need to make a decision.

utterance: Alright.

utterance: I'm just trying to decide whether I want flood insurance or not.

utterance: Well you can always add flood insurance onto the preferred plan later on if you want, however it may be more expensive. Or you can upgrade from preferred to complete.

utterance: Can I downgrade as well?

utterance: Like from complete to preferred?

utterance: Yeah exactly.

utterance: Oh yeah for sure, you can change your plan at any time.

utterance: What if I have already paid for the year though?

utterance: We would prorate your plan depending on how long you have had your other plan.

utterance: How would that work?

utterance: Say that you paid your insurance upfront at the beginning of the policy and you decide six months in that you want to upgrade or downgrade your policy so then we would credit you half of your payment towards your new policy.

utterance: Oh okay I got it. That's cool then. Definitely makes me feel less nervous about choosing a policy.

utterance: Good that's what we like to hear.

utterance: Alright so since we're getting into tornado and flooding season let me go ahead and get the complete plan then today and I'll pay all costs upfront.

utterance: Alright great so just to make sure you want to sign up for a home complete insurance policy and pay the two thousand dollars upfront today?

utterance: Yes, that is correct.

utterance: Alright great so I'll need your name, address and phone to get started.

utterance: Alright the name's James Rover r.o.v.e.r., the address is two one four Weeping Pine Lane Underhill Oklahoma seven four six nine two and the phone number is four seven three eight two nine nine zero two three.

utterance: Alright thank you mister Rover.

utterance: Do you need my social security or anything?

utterance: No sir, we try to not ask for that over the phone anymore.

utterance: So how do you know it's me?

utterance: Are you the homeowner?

utterance: Yes.

utterance: And have you purchased the home already?

utterance: Yes.

utterance: Then we can get the information from the address and phone number.

utterance: Oh right.

utterance: Okay so how did you want to pay today?

utterance: I'll pay by credit card.

utterance: Okay so I'll need the card number, expiration date and CVV number.

utterance: Okay so the card number is three zero six six seven nine zero zero nine eight two six one, the expiration date is eleven twenty two and the CVV number is four six three two.

utterance: Alright and just to confirm before I send this through you want to pay the whole policy upfront which will be two thousand dollars, correct?

utterance: Yes, that is correct.

utterance: Alright so you should be taken care of now and you will receive a packet in the mail with all the information about your plan.

utterance: Alright great thanks.

utterance: Sure no problem. Is there anything else I can do for your?

utterance: Nope that's all thank you. Have a great day.

utterance: Thank you and you as well. Goodbye now.

utterance: Goodbye.


utterance: Good evening Rivertown Insurance this is Brandy speaking how can I help you?

utterance: Yes hello I called last week to set up a homeowner's insurance policy and made an initial payment but I forgot what the agent said about accessing my account online and I don't remember how much the bill is so I need to see what my current account balance is and also how to access my account online.

utterance: Sure no problem I can help you with all of that.

utterance: Great thank you.

utterance: You're very welcome. What is your account number?

utterance: where can I find that? I'm completely new here so I don't know how to find all of that information.

utterance: No problem I'll help you figure all of this out.

utterance: Great thank you.

utterance: Sure. So do you have your welcome packet with you or your first bill?

utterance: I don't have any of that actually. I paid the first month on the phone and I haven't received a welcome packet.

utterance: Okay no problem.

utterance: I'm sorry.

utterance: It's no problem really, many new customers don't have or know this information yet but there are other ways we can look your account up.

utterance: Okay #whew.

utterance: we got you don't worry.

utterance: I feel like I'm in good hands.

utterance: You definitely are. Okay so what is your full name?

utterance: First and last name or first middle and last?

utterance: Just first and last.

utterance: Okay it's Dawn Moore.

utterance: Dawn Moore d.a.w.n. m.o.o.r.e.?

utterance: Yes exactly.

utterance: Alright miss Moore.

utterance: Oh please call me Dawn, I feel too old when people call me missus Moore.

utterance: Oh I'm sorry. I'm from the south so it's ingrained in me to call people by prefixes.

utterance: I am too! Where are you from?

utterance: Alabama. You?

utterance: Georgia.

utterance: Oh I love Georgia.

utterance: And I love Alabama .

utterance: Alright so Dawn what is your birthdate?

utterance: Oh lord you're gonna make me tell my age aren't you .

utterance: Unfortunately so ma'am.

utterance: I'm just teasing you. Okay my birthdate is seven thirty sixty five.

utterance: Seven thirty sixty five?

utterance: Yes that's correct.

utterance: Alright and one more question.

utterance: Alright.

utterance: What is the phone number linked to the account?

utterance: It's five seven two three six six twenty twenty four.

utterance: Alright I got your account up right here.

utterance: Excellent. And I'll try to find my account number for next time.

utterance: It makes look up easier but we know that many customers don't have it handy so we can look it up through other information.

utterance: That's good to know for the future.

utterance: Definitely. Alright you you wanted to check to see how much you still owe for this year is that correct?

utterance: Yes and also if you could tell me how much the policy is a year as well.

utterance: Sure absolutely. So I have you signed up for the preferred plan so that is sixteen hundred a year and you have made one payment so your account balance now is one thousand four hundred and sixty six dollars.

utterance: Alright so I can just keep paying monthly then?

utterance: Yes and I see that you are signed up through auto pay?

utterance: Yes that's correct.

utterance: Alright so then you are all set with your account you're all up to date and everything.

utterance: Perfect thank you so much.

utterance: You're very welcome Dawn. Can I help you with anything else?

utterance: No that's all I needed.

utterance: Alright great well thank you for being a Rivertown customer and have a great day.

utterance: Thank you very much, you as well.

utterance: Thank you. Goodbye.

utterance: Goodbye.


utterance: Thank you for calling Rivertown Insurance, this is Jeremy, how can I help you?

utterance: Yes I need to set my password.

utterance: Okay, I can help you with that.

utterance: Thank you.

utterance: Of course. Do you already have an account with us or do you need to finish setting up an account?

utterance: No no I've had an account with you all for years.

utterance: Okay so do you need to make a new account with a new password?

utterance: No I already have an account but my information online has been compromised so I need to change all of my passwords.

utterance: Oh okay I see so you need to reset your password then.

utterance: Yeah I guess that's it. I'm seventy years old so I don't understand a lot of this tech talk stuff .

utterance: No problem sir. I'm thirty six and I don't understand all of it either .

utterance: Oh lordy I'm in trouble then!

utterance: No sir you're okay.

utterance: Well you're a kind kid Jeremy.

utterance: Thank you sir. Okay what is your name?

utterance: My name?

utterance: Yes sir.

utterance: Alden Martin.

utterance: How do you spell Alden sir?

utterance: a.l.d.e.n.

utterance: a.l.d.e.n. okay and martin is m.a.r.t.i.n.?

utterance: Yes, that's correct.

utterance: Okay mister Martin. Do you have your account number handy?

utterance: Yes sir. Are you ready for it?

utterance: Yes mister Martin.

utterance: Well I can't find my paper with my account number on it now. I just had it with me. Hold on just a moment.

utterance: Sure no problem.

utterance: It was just here. Okay I got it. You ready?

utterance: Yes sir.

utterance: Okay it's two four six eight two three nine.

utterance: Okay let me confirm. Two four six eight three two nine.

utterance: No no three two nine.

utterance: Oh I'm sorry sir so two four six eight two three nine.

utterance: Yes that's correct.

utterance: Yes I have your account right here. I just need to confirm your identity with your security question.

utterance: I don't know if I remember that.

utterance: Okay well let's try.

utterance: Okay.

utterance: What is your mother's maiden name?

utterance: Oh well that one's easy. I definitely know that one. It's Hanover.

utterance: h.a.n.o.v.e.r?

utterance: Yes that's correct h.a.n.o.v.e.r.

utterance: Alright. Now, mister Martin what new password would you like?

utterance: m let's see. How about dogpapa.

utterance: We actually need a password that is at least eight characters long and has at least one number in it.

utterance: Oh #jeez why does all of this stuff have to be complicated?

utterance: I know I understand. Well dogpapa is seven characters so if you like that password all we need to do is add a number.

utterance: Okay yeah let's do that then.

utterance: Okay what number would you like?

utterance: Let's do ten.

utterance: Okay so you want your new password to be dogpapaone zero d.o.g.p.a.p.a. ten? Is that correct?

utterance: Yeah that sounds good to me.

utterance: Okay your password is reset and you should be getting a confirmation email shortly.

utterance: Alright great. Thank you Jeremy you've been a big help.

utterance: No problem at all mister Martin it's my pleasure to help you. Do you need assistance with anything else?

utterance: I hope not but I'll call you if I need to.

utterance: Sounds good. Have a good day mister Martin.

utterance: Thank you. You as well Jeremy.


utterance: Thank you for calling Rivertown Insurance, this is Maggie, how can I help you?

utterance: Yes hello. I have recently taken over financial responsibility of my elderly mother and I'm calling to just check on her account status.

utterance: Alright sure I can assist you with that.

utterance: Great thank you. I'm just not sure this is all territory new territory for me and I'm just a little in over my head.

utterance: No problem I understand and I will try to help you out with everything you need.

utterance: Thank you very much.

utterance: You're very welcome. What is your Mom's account number?

utterance: I don't have that information unfortunately. I just don't know where anything.

utterance: That's okay I can look it up by your Mom's name and her birth date.

utterance: Oh yeah okay so her name is Nadine n.a.d.i.n.e. Fellowes f.e.l.l.o.w.e.s. and her birthdate in seven twenty nineteen thirty two.

utterance: Nadine Fellowes n.a.d.i.n.e. f.e.l.l.o.w.e.s. birthdate seven twenty nineteen thirty two.

utterance: Yes that's correct.

utterance: Alright and you are her daughter?

utterance: Yes.

utterance: And what's your name?

utterance: My name?

utterance: Yes.

utterance: Charlotte with two t's Fellowes Jones.

utterance: Does Fellowes Jones have a hyphen?

utterance: No, no hyphen.

utterance: Okay so you full name is Charlotte Fellowes Jones?

utterance: Yes that's correct.

utterance: Alright Charlotte I'll add you to your mom's account as a contact.

utterance: I'm also her power of attorney.

utterance: Okay so I'll make a note on that then.

utterance: Great. So I really wanted to check on her payment status and see if she's up to date on all of that.

utterance: Sure let me check for you.

utterance: Okay.

utterance: So she is a little behind on her payments.

utterance: That's what I was afraid of. How far behind is she?

utterance: She is one month completely behind and the payment for this month is one day overdue.

utterance: Alright so I will take care of that today then.

utterance: Alright.

utterance: and get her up to date.

utterance: Alright. I'm sorry I didn't mean to interrupt you.

utterance: Oh that's alright. No worries.

utterance: Thank you. So.

utterance: What is her payment due? I'm sorry I interrupted you this time.

utterance: Oh it's okay. Her account due is fifty dollars and that includes a late fee from last month but she is still in the grace period of this month.

utterance: Alright is there any way to eliminate the late fee from last month? My mom was admitted to the hospital and has not been in the right frame of mind.

utterance: Let me check with my supervisor on that. Can you hold on just a minute?

utterance: Sure thank you for checking.

utterance: No problem. Please hold.

utterance: Sure.

utterance: Okay so my supervisor said that was okay so then her account due is forty dollars.

utterance: Okay thank you so much for checking on that.

utterance: Absolutely.

utterance: I would like to pay by card please. Do you take American Express?

utterance: We sure do.

utterance: Okay so I'll pay with that. What information do you need?

utterance: Card number, expiration date and CVV security code.

utterance: Card number is four zero two two nine four three two seven eight one nine and the expiration date is four twenty four and the CVV code is three two two.

utterance: Alright thank you. Alright so your mom's account is all up to date now.

utterance: Is it possible to set up auto pay?

utterance: Yes it is would you like to do that?

utterance: Yes please.

utterance: I'll need the bank account information including routing and account number.

utterance: My Mom doesn't have that information in her account already?

utterance: No ma'am she paid monthly so we don't have her banking information.

utterance: h okay well I don't have that information right now I'll need to look for it.

utterance: Okay so you can actually take care of it online.

utterance: Oh really?

utterance: Yes ma'am. If you go to our website and enter your mom's account number you can set up an online page if she doesn't already have one.

utterance: She definitely doesn't have one. She doesn't even have a computer or smartphone.

utterance: Okay so you can set one up for her since you are now on her account as well.

utterance: Alright great so I'll just go online and enter her account number?

utterance: Yes, and then it should prompt you to set up an online account.

utterance: And then after that I can set up auto pay?

utterance: Yes exactly.

utterance: And I'll need my mom's bank information?

utterance: Yes her routing number and account information.

utterance: Alright cool. I can do that. Once I find her information of course .

utterance: Great. Is there anything else I can help you out with?

utterance: No that's all. Thank you.

utterance: You're very welcome. Have a great day.

utterance: You too. Goodbye.

utterance: Goodbye.


utterance: Rivertown Insurance this is Vanessa, how can I help you?

utterance: Hi there, I was calling to get a quote for dog insurance? We just adopeted a little lab from the shelter today.

utterance: Absolutely! I'd be more than happy to help you. I'll just need to get a little information from you if that's all right?

utterance: Sure! Shoot!

utterance: Can I get your first and last name please?

utterance: Megan Myers

utterance: Ok great, and your address?

utterance: Um, I use a post office box. Is that going to work?

utterance: Sure, that's no problem.

utterance: Ok good. It's P O box eight three five Gainstown, New Jersey eight four zero three eight .

utterance: And your phone number?

utterance: Its two five three six one nine five seven eight nine.

utterance: Sorry, did you say seven eight nine? Our connection has a little static.

utterance: Ya, seven, eight, nine is correct. Sorry that's my fault I'm in the car right now.

utterance: Not a problem, happens all the time. Now Megan were you looking for a quote on our Basic or our Preferred petcare plans?

utterance: Oh just the basic please. It's already cost more than I was planning to adopt this little guy so I have to cut corners where I can, ya know?

utterance: Then you've definately come to the right place! Here at Rivertown Insurance we guarentee the lowest rates in New Jersey! If you do find the same coverage somewhere else for a lesser price call us back up and we will match it.

utterance: Awe cool! Really? I didn't know that. You guys were just the first ones to pull up on Google.

utterance: That's right so you said the dog was a labrador, correct?

utterance: [Coughing] Excuse me, yeah that's right. We named him Satan, although he's just the sweetest thing.

utterance: And how old is Satan?

utterance: He's about a year old they said. They gave him all his shots and had his balls snipped of course.

utterance: Hm, yeah that's standard procedure. New Jersey law and all.

utterance: Oh, I didn't know that was a law! That makes sense I guess.

utterance: Yeah, it keeps down the number of homless animals on the streets for sure.

utterance: Well that's a good thing then.

utterance: Was there any reported abuse from Satan's previous location?

utterance: Huh? What? Like what do you mean? I don't understand.

utterance: It's also a statute in New Jersey that a shelter reports to all new owners any know abuse to the animal as this can increase the chances of the animal becoming vicious if frightened or angry.

utterance: Oh I didn't know that. They didn't say anything so I guess he must not right?

utterance: I'll go ahead and put that in for your quote here but you're going to want to call them and find out for sure. Not just for your insurance rates but for your family's saftey, ya know?

utterance: Most definatley!

utterance: So we won't be able to activate the insurance until you call us back with that information but I can go ahead and finish filling this out so you can get a ball park of what it's going to cost you if you'd like?

utterance: That's cool. Then I can look around and see if I can't find some weird unknown place that's cheaper so you have to beat me!

utterance: [Laughter] You're more than welcome to try, everyone does.

utterance: And does anyone ever find somewhere?

utterance: Whoa! Nice try there, but like I said we pride ourselves at Rivertown at being the cheapest in town!

utterance: I love that commercial! Such a catching jingle at the end. It's how I remembered you guys!

utterance: You don't say! Ok there Megan, so if Satan truly have no history of abuse and is a one year old spade male labradour. you did say our basic plan, correct.

utterance: Yep that's all correct.

utterance: Then the total for the whole policy which covers a year it's five hundred total.

utterance: Please tell me that there are payment options for that, right?

utterance: Yes, we have several diffrent options available depending on how you are planning to pay for it.

utterance: I'm sure autopay is the cheapest method like always, right?

utterance: You are correct that is the cheapest option.

utterance: I hate that I don't have an actual bank account! It makes everything more expensive! I don't understand how you guys can change the price depending on the payment? I'm paying aren't I?

utterance: I'm so sorry you feel that way. It's really not that we are out to get you it's that it costs us more to process cash and check payments than it does the autopayments. Personally I say customer's like you are job security for someone like me!

utterance: Oh! I didn't realize that and looking at it like that I don't feel like such a loser for not having one.

utterance: Did you want to hear the different options we have available?

utterance: Nah, that's okay. You can tell me all that when I call back with the information from the shelter.

utterance: Great Megan. I'll save this quote and give you the confirmation number that way when you call back anyone who answers can pull it up for you.

utterance: Do you have an extension number or anything? I'd prefer to just talk to you again since you already know the scoup and all.

utterance: We don't have extension but you can ask whoever answers to transfer you to Vanessa Hawkins if you'd prefer. If I'm not in at the time you are more than welcome to leave me a voice mail and I will personally call you back to finish setting you up here at Riverside!

utterance: Perfect! Plus it wouldn't be as funny when I find somewhere cheaper that ya'all have to match when I call back if it were someone else!

utterance: Well I look forward to seeing that and speaking to you again Megan. Was there anything else I can do for you today?

utterance: No that's it. Thanks you've been a big help.

utterance: My pleasure. You're quote number is Lfour five seven eight D. Thank you for calling Rivertown Insurance. Have a great day.

utterance: Thank you. Bye.

utterance: Good bye.


utterance: Thank you for calling Rivertown Insurance, this is Amelia what can I do for you today?

utterance: Yes, hi Amelia. This is Karen Anderson. I have an automobile policy with you and I need to add my son on my policy please.

utterance: Sure, no problem missus Anderson.

utterance: Thank you.

utterance: You're most welcome. Okay missus Anderson what is your account number?

utterance: My account number? Or my policy number?

utterance: Your account number.

utterance: Okay. Just to ask. Are they the same thing?

utterance: No ma'am your account number is your account with the company and it can have multiple policy numbers under the same account. And your policy.

utterance: And my policy oh I'm sorry I interrupted you.

utterance: Oh it's no problem. I was just gonna say that your policy number is for your specific insurance products you have with us.

utterance: Each individual one?

utterance: Yes ma'am.

utterance: So should I get a different policy for my son?

utterance: Is he a minor?

utterance: Yes, he just got his license and I need to add him to my insurance.

utterance: Will he be driving his own car under his own name?

utterance: Oh gosh no He gets Old Betsy our twenty year old car.

utterance: I gave my kids the same thing That's exciting though, getting your license. Is he nervous?

utterance: I think so. I think he's more excited than nervous though but he really hasn't driven much yet but we'll see.

utterance: Wow that's great. Well okay since he is under eighteen and is driving a family car is that car, Old Betsy is it?

utterance: Yes .

utterance: Is Old Betsy on your existing auto policy?

utterance: Yes she is.

utterance: Okay then I'll just add him as a driver then to your existing policy.

utterance: Okay perfect thank you.

utterance: My pleasure missus Anderson. Okay what is your son's name?

utterance: His name is Collin Anderson. Collin with two ells.

utterance: c.o.l.l.i.n.?

utterance: Yes that's correct.

utterance: Okay and what is Collin's date of birth?

utterance: His date of birth is eight twenty two two thousand five.

utterance: Eight twenty two two thousand five?

utterance: Yes that's correct.

utterance: Alright so on your current policy you have a two thousand one Toyota Corolla, I'm assuming that Old Betsy.

utterance: you assume correctly.

utterance: Okay, and a two thousand fifteen Subaru Outback. Are those correct?

utterance: Yes those are correct.

utterance: And Collin will only be driving one of those?

utterance: Yes.

utterance: Alright so I will add him to the policy then for the Corolla and Outback.

utterance: Great, thank you. Do we need to do anything else with him on the policy? Like will the price go up?

utterance: m let me check which policy you have, wait just a second please.

utterance: Sure no problem.

utterance: So it looks like you have the complete auto insurance which allows up to four drivers on the policy so you won't need to update your billing.

utterance: Great! I pay enough for these kids already .

utterance: Oh I hear ya! Alright well is there anything else you need to take care of today?

utterance: Oh yes, actually speaking of dependents I need to take my oldest son off of my policy. I completely blanked on that.

utterance: Okay sure let me look again at your account. Would that be Brandon or Michael?

utterance: Brandon. Michael is my husband.

utterance: Okay gotcha. So you want to take Brandon off of your policy then?

utterance: Yes that's correct. He's working now and can afford his own auto insurance.

utterance: Okay so let me just check to make sure I have what you want.

utterance: Sure.

utterance: just to get all the ducks in a row. So we are taking Brandon off and adding Collin so on your policy now should be you Karen, your husband Michael, and Collin your son.

utterance: Yes that is all correct.

utterance: Alright I have taken care of that. Your bill will still be the same as it was.

utterance: Alright excellent.

utterance: I would suggest though just to check behind me to log into your account online and double check everything and make sure all of the policy members and information are correct.

utterance: Alright will do!

utterance: Okay is there anything else today missus Anderson?

utterance: No that's all.

utterance: Okay well thank you for calling Rivertown Insurance and I hope you have a fabulous day.

utterance: Thank you very much, you were a pleasure to speak with and were very helpful.

utterance: Well you are quite welcome missus Anderson.

utterance: Have a good day bye bye now.

utterance: Goodbye.


utterance: Rivertown Insurance, how can assist you?

utterance: I need to cancel.

utterance: Cancel an insurance plan?

utterance: Yeah.

utterance: Okay I can help with that. What is your name and birth date?

utterance: Tamara New.

utterance: And your birth date?

utterance: seven two seventy three.

utterance: m I can't seem to find your account.

utterance: Oh I'm sorry seventy two not seventy three.

utterance: Your birthdate is seven two nineteen seventy two?

utterance: Yes.

utterance: Okay.

utterance: I'm trying to make myself younger .

utterance: That would be nice wouldn't it!

utterance: You bet it would!

utterance: Okay here you are. So I see you are currently enrolled in our home insurance plan.

utterance: Yes that's correct.

utterance: Would you like to consider changing to a different home insurance plan?

utterance: No, I'm selling my house and moving to abroad.

utterance: Oh that sounds fun. What takes you abroad?

utterance: I have accepted a long-term job abroad.

utterance: Oh excellent. Okay well I can definitely start the process of cancelling your policy.

utterance: Thank you very much.

utterance: I just need to confirm your identity a little further. What is your mother's maiden name?

utterance: Johnson.

utterance: And the city you were born?

utterance: Atlanta.

utterance: Great thank you.

utterance: No problem.

utterance: Okay since you are in the middle of your policy unfortunately there is a cancellation fee.

utterance: Okay I understand. I expected that. How much is it?

utterance: It is the equivalent of one month's coverage so it will be one hundred dollars.

utterance: Oh that's a lot better than I thought it would be. So that's fine.

utterance: Well I'm glad we are meeting our expectations with our customers, that's very important to us.

utterance: Y'all have been great. I would continue with your company if I wasn't selling my house.

utterance: We understand. But your new adventure sounds wonderful.

utterance: Thank you, yes I hope it will be.

utterance: Okay so do you want to cancel your policy immediately?

utterance: is there anyway to transfer my policy to the new owners?

utterance: We can't just transfer it. We still need to cancel your policy and then they would have to start a new policy with us.

utterance: okay I see. Well then I'm not sure exactly when to cancel it because I'm not sure when it will sell.

utterance: Okay.

utterance: I have a buyer but I'm not sure when everything will be completed, like paperwork wise and stuff.

utterance: Understandable.

utterance: So I'm not...

utterance: So what I would...

utterance: I'm sorry go ahead.

utterance: Oh no problem. So what I would do is we can start the process of cancelling and I can make a note in your acocunt that you will be cancelling the policy pending on the selling of your house. Then you can call in when you do know a specific date.

utterance: Okay that sounds good. So I'll continue to have my policy until I call in saying that the house has sold and I am for sure cancelling my policy?

utterance: Yes ma'am.

utterance: Okay that sounds doable. So I will call y'all at a later date then to officially cancel my policy.

utterance: Sounds great miss New. Can I help you with anything else today?

utterance: No thank you.

utterance: Okay well thank you for calling Rivertown Insurance and have a great day.

utterance: Thank you.


utterance: Hello Rivertown Insurance John speaking, how can I help you?

utterance: Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance.

utterance: Sure no problem I can take care of that for you.

utterance: Thanks. What information do you need from me? Account number, policy number.

utterance: Let's start with account number.

utterance: Alright I have it right here it's.

utterance: Hold on just a second ma'am I need to get into the correct screen on my computer.

utterance: Oh I'm sorry.

utterance: It's okay it will take just a second. Alright I'm there so go ahead please.

utterance: Okay my account number is seven four three.

utterance: seven four three.

utterance: nine one six.

utterance: nine one six. Okay so I do see that you have an auto insurance account and what information did you need for that?

utterance: I wanted to see how much more I owe on my policy.

utterance: Okay let me check on that for you.

utterance: Thanks.

utterance: Okay so it looks like you are halfway through your policy but you paid in full at the beginning of your policy.

utterance: Oh really?

utterance: so you're yes ma'am so you're.

utterance: I'm all set then?

utterance: Yes, you're all set.

utterance: Okay perfect, so that's taken care of then.

utterance: Yes you're all paid up on your auto insurance.

utterance: Great.

utterance: And I see that you already have a life insurance policy on your account as well.

utterance: Oh really?

utterance: Yes ma'am you have a term life insurance plan with us that was started at the beginning of the year.

utterance: Was that paid in full because I don't think I pay anything monthly for it.

utterance: Yes ma'am it was paid in full at the beginning of the year.

utterance: What month was that?

utterance: The policy started and was paid for in February.

utterance: m okay and it's in my name?

utterance: It's for Miranda Fawkes.

utterance: #yep that's me alright m I don't even remember that but that's okay alright so I already have one.

utterance: Yes ma'am.

utterance: Okay and you said it's the basic plan?

utterance: Yes that's correct. It's called the term life insurance plan.

utterance: And is that your most basic plan?

utterance: Yes ma'am that's correct.

utterance: Okay then let me get a quote from the other plans then if you don't mind.

utterance: I don't mind at all. We have two other plans the whole and universal.

utterance: And what are those prices for those?

utterance: The whole life insurance is eighteen hundred for the month and the universal is twenty two hundred.

utterance: Wow that's quite a jump from what I paid if I'm correct.

utterance: Yes the term is three hundred a year.

utterance: Why is it so much more expensive the other two?

utterance: Because they offer a lot more coverage and cover more situations. They also pay out a lot more.

utterance: Oh okay I get it. So someone will be more tempted to knock me off .

utterance: Oh #jeez I hope not .

utterance: Me neither but I'm just teasing. So yeah I think I want to go with well what's the differnce between the two? Like coverage wise?

utterance: The main difference is what money gets paid out. But the universal plan also has some extra coverage too.

utterance: Like what?

utterance: Well the whole life insurance is pretty comprehensive but doesn't cover you if you are traveling while the univeral one does.

utterance: ha okay.

utterance: And the universal plan comes with more payout.

utterance: Alright. Well I do travel but not like a lot. However, if I was traveling and something happened to me I know I would be covered.

utterance: Exactly. I usually don't recommend the universal plan to people who don't travel unless they want and bigger payout for their beneficiary but if people do travel even a little I usually suggest this plan.

utterance: Oh really?

utterance: #yep because people don't realize how tricky things can get if something happens to you in a foreign country.

utterance: Yeah I guess I never thought about that.

utterance: Yeah I've dealt with some horror stories or rather heard some horror stories from people I know in the claims department.

utterance: #wow #jeez okay well then I should probably get the universal one then.

utterance: I mean it's up to you but I personally would go with the universal plan if it was me.

utterance: Yeah no totally I understand and I think I do as well.

utterance: Okay.

utterance: So how much is that plan again?

utterance: It's twenty two hundred for the year.

utterance: And the whole plan was eighteen hundred?

utterance: Yes ma'am.

utterance: So that's only four hundred more then and will give me piece of mind.

utterance: Absolutely.

utterance: so I think I'll go with that one then.

utterance: Alright great so you would like to change to the universal plan then?

utterance: No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.

utterance: Oh right okay. So do you want the same beneficiaries and everything?

utterance: who actually is the beneficiary on the term plan?

utterance: let's see it's Tyler Haines.

utterance: Oh yes that's my son so yeah let's keep him as the beneficiary then.

utterance: Okay no problem.

utterance: Can you just transfer all of that information over or do I need to give you all of his info again? I am remembering signing up for the term insurance now and the process of that.

utterance: No no I can just transfer all of his information. So what I'm gonna do is just open another policy for you and then you can choose to pay monthly or the whole policy upfront.

utterance: Oh okay.

utterance: But we will need at least one payment today.

utterance: Okay so let's do this one monthly since it's quite a bit more expensive.

utterance: Alright and I have a Visa debit card on file, do you want to pay monthly with that card?

utterance: Yes please, that comes straight out of my checking account so that's good then.

utterance: Alright so I'll add a monthly payment then to that card.

utterance: How much does that come out to every month.

utterance: It will be about one hundred and eighty four dollars.

utterance: Alright that's manageable.

utterance: Okay so you're all set then. You should get a confirmation by email and in the mail soon. Can I help you with anything else?

utterance: Nope I think I'm all good. Thank you very much for your help!

utterance: No problem. Have a great day.

utterance: You as well.

utterance: Thank you. Goodbye.

utterance: Goodbye now.


utterance: Thank you for calling Rivertown Insurance this is John how may I help you?

utterance: Yes hello I'm calling to inquire about apartment renter's insurance.

utterance: Okay sure.

utterance: Do you all offer that?

utterance: Yes we do.

utterance: Okay great that's awesome. I've called around to a couple of insurance places and they don't offer it so I'm glad they do.

utterance: We offer several types of insurance and renter's in one of them.

utterance: Just out of curiousity what types of insurance do you offer?

utterance: We offer homeowner's insurance, pet insurance, auto insurance, life insurance and of course renter's insurance.

utterance: Oh #wow y'all offer the whole enchilada!

utterance: we like to offer comprehensive plans.

utterance: And do you have customers that have all of their insurance with you?

utterance: Yes, we actually have quite a few customers who have at least two policies with us.

utterance: #wow that's awesome so when I need other insurance maybe I'll come to you guys as well.

utterance: That would be great.

utterance: I'll stick to renter's insurance first though.

utterance: Sounds good.

utterance: So I'm moving into my first apartment by myself next month and one of my friends recommended getting renter's insurance. They had a bad situation happen in their apartment and were saved from financial ruin by their renter's insurance.

utterance: Yeah we definitely recommend renter's insurance for apartment and home renter's especially for new ones.

utterance: Right on.

utterance: Do you know about our plans?

utterance: I looked up some of your plans on your website but refresh my memory please.

utterance: Alright so we have two plans basic and preferred.

utterance: Yeah I saw those on the website but I wasn't able to find much more info about what is in each plan.

utterance: So the.

utterance: Or the price.

utterance: Right the prices are not there because we would rather people contact us to get a more accurate quote.

utterance: gotcha.

utterance: So the basic plan covers basic maintenance and some damage and preferred covers all maintenance and most damage that is not covered by the landlord.

utterance: Okay and what is the prices?

utterance: The basic is two hundred dollars and the preferred is three hundred dollars.

utterance: Oh right so not much difference between the price #huh?

utterance: No just a hundred.

utterance: And is there a lot of difference between the two plans?

utterance: Well your landlord should cover most basic maintenance and any natural damage or internal structural damage like electrical or plumbing issues that are not your fault through their insurance so renter's insurance is more for other maintenance and damage for example accidental damage done by you.

utterance: okay so the renter's insurance covers my butt basically.

utterance: Yeah basically.

utterance: That makes sense because my friend has a dog who went a little crazy in the apartment and tore things up pretty bad.

utterance: So yeah that type of damage would be covered by the renter's insurance.

utterance: What about if I had a party or something and someone did damage?

utterance: well it depends on the type of damage but the preferred plan would probably cover most of that damage.

utterance: Alright cool. I don't have parties at my place much but just in case you know.

utterance: Yes better safe than sorry.

utterance: Okay so I think the second one is better for me.

utterance: The preferred plan?

utterance: Is that the name of the second plan? The most expensive.

utterance: Yes.

utterance: one. Oh okay yeah then I want to go with that one.

utterance: Alright so that plan in three hundred a year. You can pay monthly or if you'd like you can pay all of it upfront.

utterance: I'd like to but I better do monthly.

utterance: Alright no problem.

utterance: How much would that be a month?

utterance: It would be twenty five dollars a month.

utterance: Okay I can definitely afford that. So how do I sign up?

utterance: I'll need your name, address, and phone number to begin with.

utterance: My name is Shawn s.h.a.w.n. not s.e.a.n. so Shawn Parker.

utterance: Shawn Parker? s.h.a.w.n. p.a.r.k.e.r.?

utterance: #yep that's me.

utterance: Okay and address and phone number?

utterance: The address of the new apartment?

utterance: Yes the address of where you are moving to.

utterance: It's six five nine Watercrest Drive apartment five oh two.

utterance: Is Watercrest all one word?

utterance: Yeah w.a.t.e.r.c.r.e.s.t.

utterance: Alright and you phone number.

utterance: Oh right it's seven two seven five nine five eight one three zero.

utterance: Okay and how do you want to pay for that?

utterance: I have to pay it now?

utterance: Since you're on the monthly plan we ask for the first month of payment to start the plan.

utterance: Oh okay, I'm not moving in for a couple of weeks though.

utterance: That's okay I can put the start date in for your move in date.

utterance: Oh okay that's good then. Can I do the auto pay thing?

utterance: Yes you can. And would you like paperless billing as well?

utterance: What's that?

utterance: You will get all of your bills through email and on your online account instead of bills through regular mail.

utterance: okay yeah let's do that as well.

utterance: Alright so I'll get you signed up for paper billing and auto pay.

utterance: Great thanks dude.

utterance: no problem. And we can add a card to your account or do a bank draft.

utterance: I'll add a card.

utterance: Alright.

utterance: Can I add a debit card or does it have to be a credit card?

utterance: It can be a debit card.

utterance: Alright great so let me find it.

utterance: Sure take your time.

utterance: it's around here somewhere. Okay I got it.

utterance: Great.

utterance: So what do you need?

utterance: The card number, expiration date and the CVV card I mean code sorry.

utterance: it's okay man. So the card number is four zero five five nine four eight two one three zero nine.

utterance: #yep and the expiration date in eight nineteen twenty twenty three and the CVV code is six oh three.

utterance: Alright thank you.

utterance: No problem.

utterance: So I will charge your card for the first month starting on your move in date which is on the first?

utterance: Yeah on the first.

utterance: Alright and then after that your auto pay will kick in and will get automatically debited from your account.

utterance: Alright great thanks man.

utterance: You're very welcome. Is there anything else I can help you with.

utterance: #nah that's all thanks dude.

utterance: You're welcome. Have a good day.

utterance: You too man.

utterance: Thank you good bye.

utterance: Bye bye.