utterance: Hi. Thanks for calling Rivertown Insurance. My name is Jenner. How can I help?

utterance: Hi. I'm having a tough time trying to find my balance on my life insurance.

utterance: Ok. I can help with that. Can I get your name?

utterance: Sure. It's Charles. Charles Benton.

utterance: Charles Denton.

utterance: With a b. as in boy.

utterance: Got it. Thank you. Now, your birthdate?

utterance: #Um, yeah, it's eight seventeen nineteen eighty eight.

utterance: August eighth, eighty eight. All eight's. #Wow. That's gotta mean something, right?

utterance: Yeah. My mom always said I was her lucky baby.

utterance: #Ah. Sweet. Eights are supposed to mean like infinity or something, too, right?

utterance: That's what I've heard, too. I just go with the lucky thing. Works for me. .

utterance: Nice. Everyone needs a little luck, right?

utterance: Right.

utterance: Ok. I've pulled up your account and now I need to verify it. Can you tell me your mother's maiden name?

utterance: #Um, it's Dell.

utterance: Dell. Perfect. Thanks.

utterance: #Mhm.

utterance: Ok. I see you have a Universal Life plan, is that the account you're calling about?

utterance: Yeah. That's it.

utterance: So you need the balance?

utterance: Yes.

utterance: The balance that you can borrow from?

utterance: Yes. I'm finishing something on my house and need a little extra cash.

utterance: Well, your policy allows for that and you've had it for, three, over two years, so you can borrow the amount you've paid into the policy.

utterance: Right. That's my understanding. So, what is that balance?

utterance: Give me a second to look that up. It's on another screen.

utterance: Sure. I'm in no hurry. It's my day off.

utterance: Thanks. #Um, let's see, it looks like the total you can borrow is thirty six hundred.

utterance: Great. That's what I figured. I've had the policy right at three years.

utterance: Yes. So, we can provide you with a check, but it will take about five to seven business days to process. It needs to go through our financial department first.

utterance: Ok. So, how do I pay it back?

utterance: We can add it to your monthly payment until the total is added back to the account.

utterance: Is there interest?

utterance: No, but your monthly payments will be higher until it's paid back.

utterance: Sure. Well, I'm getting a home equity line of credit, but it takes longer to get that and so I needed fast cash to pay the contractor that's coming next week.

utterance: #Mhm.

utterance: But, as soon as we get the line of credit, we'll pay back the life insurance.

utterance: #Oh. Good. That works.

utterance: So, five to seven business days?

utterance: Yes. And you can make additional payments online.

utterance: #Oh, right, so I wouldn't have to call back.

utterance: No, not unless you have questions.

utterance: Ok. Thanks.

utterance: Is there anything else I can do for you today?

utterance: No. That's great. I'm looking forward to getting this project done.

utterance: Well, good luck and let us know if there is anything else we can do for you.

utterance: Great. Thanks.

utterance: My pleasure and thanks for calling Rivertown Insurance. Have a nice day.

utterance: Thanks, you, too.

utterance: Thanks. Bye.

utterance: Good bye.


speaker_role: Agent

utterance: Good afternoon, thanks for call Rivertown Insurance, this is Greta, how can I help?

speaker_role: Customer

utterance: Hi. #Um, I'm calling to set up an account.

utterance: Ok. I can help you with that. Is there a specific plan you are interested in?

utterance: I tried to set up my account online, but was having some difficulty.

utterance: #Oh, I'm sorry to hear that. Let me see what I can do for you.

utterance: Thanks.

utterance: Well, I just wanted to start looking at the prices for renters and pet insurance.

utterance: Right. Gotcha.

utterance: You can't do that until you sign up for an account.

utterance: Right. That's correct. The pricing will show up as soon as we receive your basic info.

utterance: Ok. Well, it wouldn't take some of my info so I didn't know what else to do except call.

utterance: Great. I will definitely be able to take care of this for you.

utterance: Good. Thanks.

utterance: Let's begin with your name.

utterance: Laurel.

utterance: Thanks. And, your last name.

utterance: Davidson.

utterance: S.o.n.?

utterance: Yes. S.o.n.

utterance: Thanks for that. Now, I'll need your address.

utterance: #Um, my physical address or mailing?

utterance: Mailing.

utterance: Sure. #Uh, it's seventeen North Broadchurch Bucksville North Carolina.

utterance: Just Broadchurch or Broadchurch road or street?

utterance: Just Broadchurch.

utterance: Great. Thanks. And, I'll need the zip.

utterance: #Oh, right. #Uh, five six two eight one.

utterance: Five six two eight one. Got it. And, a number for you?

utterance: Home phone or cell?

utterance: #Um, whichever you answer most frequently.

utterance: That's my cell. It's and this is what was happening on the site. I'd add my number in, but it didn't look like it took it.

utterance: Ok. Did you add the dashes?

utterance: #Oh, you mean like four one two dash etcetera?

utterance: Yes.

utterance: I think I did, not sure, though. Does it matter?

utterance: Yeah. It's a bit testy if you add dashes. I need to tell our tech team about it.

utterance: Ok.

utterance: You're not the first person that's had a tough time with it.

utterance: #Oh, good. I'm not too good with technology, so I thought it was me. .

utterance: No worries. I can take care of it for you.

utterance: Thanks.

utterance: Now, probably, here, yeah, it took your number with no dashes. Ok. Now, your birthdate?

utterance: December sixth, nineteen fourty six.

utterance: Twelve six fourty six. Got it. And, your marital status?

utterance: I'm married.

utterance: Ok. And, your spouse's name?

utterance: Harold.

utterance: Harold. Got it. Do you have any children under the age of eighteen living with you?

utterance: No. They're all grown. #Oh, wait. My grandaughter stays with us during the summer for about three months. Does that count?

utterance: It may. Does she have her own room with her own stuff there?

utterance: Yes. We keep a room for her.

utterance: Ok. Well, I think it would only make a difference on the renters policy if your total household goods was to increase because she lived with you.

utterance: #Oh. Ok.

utterance: Honestly, I'm not sure for a new account why they would ask that unless it's for our life insurance department. You know, to let them know make suggestions for other products we offer. Make sense?

utterance: Yes. But I don't need life insurance.

utterance: Right. I understand. It's basically for future offerings and to let you know what we have available.

utterance: Ok.

utterance: Great. Now, do you currently hold renters insurance?

utterance: Yes, but I was wondering if you could do it cheaper than the company I have.

utterance: Ok. Let's see what we can do for you.

utterance: I don't want to really get into it right now. I just wanted the account so that I could look into it myself. Later on.

utterance: #Oh, sure. No problem. Let me finish up creating your account. One moment.

utterance: Ok. Thanks.

utterance: No problem. Ok. You're all set! Before we hang up, I wanted to let you know that other than renters and pet insurance, we also offer life, as I mentioned, and auto, homeowners, and condo insurance.

utterance: #Oh. Ok. You have auto, too?

utterance: Yes, and we're very competitive.

utterance: Well, I'll have to look into that. We may need to add our granddaughter to our vehicle when she turns sixteen which is coming up quick.

utterance: #Oh, sure. The teen driving years! .

utterance: Yes. It goes by fast.

utterance: I can imagine. If you're interested, I can, tell you about our auto plans, if you'd like.

utterance: Is it a lot of information? I'm a little tired right now.

utterance: I can just give you an overview and then, if you have questions later, just call me back.

utterance: Ok. Sounds good. Go ahead.

utterance: Great! We have three tiers Basic, Preferred, and Complete.

utterance: #Uh-huh.

utterance: Basic is a thousand a year, Preferred is fifteen hundred a year, and complete is two thousand a year.

utterance: #Mhm.

utterance: Basic starts at a hundred and fifty thousand dollars of coverage for uninsured, underinsured, and medical.

utterance: Ok.

utterance: Preferred goes up fifty thousand for each of those coverages.

utterance: #Uh, you mean up to two hundred thousand?

utterance: Yes.

utterance: Ok.

utterance: And, Complete increases to two hundred fifty thousand.

utterance: #Oh, well that's easy to understand. Usually, it's a lot more difficult to understand.

utterance: Yes. It can get confusing. We try to keep it simple.

utterance: Good. Ok. Thanks.

utterance: Now, you said you wanted to review some things on our site, but are you interested in signing up for auto today?

utterance: Not today. I'll think about it all and get back to you.

utterance: Great. Sounds perfect. Anything else I can help you with today, missus Davidson?

utterance: No. Thank you. #Uh what are your hours if I call back.

utterance: We're here Monday through Friday, nine to six, central time.

utterance: Ok. Thank you. You have a good day, now.

utterance: You, too. Thanks for calling Rivertown Insurance. Have a good day! Bye!

utterance: Thanks, you, too. Bye.


utterance: Thanks for calling Rivertown Insurance. This is Charlie. How are you today?

utterance: Hi. I'm ok. You?

utterance: I'm well, thank you. What can I help you with?

utterance: I need to file a claim.

utterance: Ok. What sort of claim?

utterance: #Oh, right. Sorry. For my car.

utterance: Not a problem. I'll start by getting your name.

utterance: Sure. It's Allan Griffin.

utterance: Thanks. Is that a.l.l.a.n.?

utterance: Yes.

utterance: Thanks. And, your birthdate, please?

utterance: Five nineteen seventy three.

utterance: May ninetweenth, nineteen seventy three. Perfect. Now, to verify your account, I need to ask one, ask you one of your security questions.

utterance: Ok.

utterance: What is your mother's maiden name?

utterance: Paulson.

utterance: Thank you for verifying your account.

utterance: #Mhm.

utterance: I see that you have our Complete Auto policy.

utterance: #Mhm.

utterance: What kind of claim did you want to open? Accident?

utterance: Yes.

utterance: Did it just happen?

utterance: No, just a couple of hours ago. I just got checked out of urgent care.

utterance: #Oh, goodness. So, you were injured.

utterance: Just a little. They are pretty sure I strained my neck, like whiplash, and my wrist is sprained from the impact.

utterance: #Wow. I'm so sorry you were hurt, but glad it's not worse.

utterance: Thanks. Me, too. I've got a doozy of a headache, though.

utterance: #Oh, I bet. So, let me get this going for you.

utterance: Thanks.

utterance: Where was the location of the accident?

utterance: In Tempe.

utterance: Ok. And, were you driving on a main street or was it in a parking lot.

utterance: Well, I was pulling out of a parking lot.

utterance: Ok. Go on.

utterance: #Um, well, this lady was trying to turn left into the parking lot that I was coming out of.

utterance: #Uh-huh.

utterance: I'm not sure if she was on her phone or what, but she pulled right out in front of oncoming traffic and that guy slammed into her which pushed her car into mine.

utterance: Ok. And, was it head on or on the side?

utterance: She was pushed into my drivers side.

utterance: Got it. Did your airbag deploy?

utterance: No. No, just a good crunch on my side.

utterance: #Oh, I'm so sorry.

utterance: Yeah. I wasn't sure what had just happened. The crazy thing is, the lady got out of her car and came over and just repeating I'm sorry, I'm sorry, I'm sorry, like over and over again.

utterance: #Oh, gosh. Was she injured?

utterance: I'm not sure, but she had blood on her head and they took her in an ambulance.

utterance: #Oh, what an ordeal.

utterance: Yeah. I told the cops that she kind of smelled like alcohol, but I couldn't be sure. She came up to my window and I could smell it when she was saying sorry.

utterance: I understand. Well, let's hope not, but I'll make a note just in case.

utterance: #Mhm.

utterance: Now, I'm assuming the police took a report.

utterance: Yes. They said it would take some time for me to get it from them.

utterance: Yes. That's pretty standard. Probably in a couple of days.

utterance: Ok.

utterance: Did you happen to get photos of the damage to your car?

utterance: Yeah. I took a few before they, the cops showed up.

utterance: Ok. Good. Can you describe the damage to me?

utterance: Yeah, from the front left side all the way to where the back passenger door ends, there were huge scratches and it dented the whole side in. I had to use another door to get out.

utterance: Goodness. Ok. Was the paint completely scratched off?

utterance: Yeah. #Um, in some spots, some of the metal was bare.

utterance: Ok. Did you notice if your hood and trunk could be opened?

utterance: Well, I, checked the hood because I noticed some fluid on the ground, but it wouldn't budge. It didn't look dented, but I think it's messed up because maybe the latch on the left side was damaged.

utterance: I understand. Ok. Was the car drivable?

utterance: No. They had to tow it to my mechanics. It's just sitting there, right now.

utterance: Ok. And, do you happen to remember the mileage of the vehicle at the time of the accident. Just an approximation.

utterance: It was around eighty five thousand, but I don't know exactly.

utterance: Thanks. That's ok. When the adjuster comes out, they'll get the exact mileage.

utterance: Ok.

utterance: Did you get the other party's insurance information?

utterance: Yes. I took a photo of it before they carted her off in the ambulance.

utterance: Great. Thank you. Ok, so there were three peope involved, correct?

utterance: Yes. The guy she hit, then she hit me.

utterance: Ok. And, did you get his insurance information?

utterance: The police gave it to me. He was hurt pretty badly.

utterance: #Oh no. I'm sorry to hear that.

utterance: He was unconscious before they put him in the ambulance, but kind of woke up a little when they lifted him in.

utterance: That's not good.

utterance: No.

utterance: Ok, so Andrew, I'm sorry, Allan. #Um, I think I have enough information to open this claim and schedule an appointment for you to meet with the adjuster.

utterance: Ok. Thanks.

utterance: Now, I'll pull up the schedule for the adjuster and make an appointment for you.

utterance: Thanks.

utterance: How does this Thursday at one p.m. sound?

utterance: That sounds good. Do I have to meet him at the mechanic's shop?

utterance: Actually, I'm not sure. I'll need to get back to you on that. Once I book the appointment, I'll send you another email confirming where you'll meet them.

utterance: Ok.

utterance: Alright, so you're set for Thursday at one. I'll be sending you an email confirmation with instructions on how to access your claim portal.

utterance: #Mhm.

utterance: You'll also receive another email with the confirmation of the adjuster appointment.

utterance: Ok. Thanks. How long will all of this take?

utterance: Well, right after the adjuster, finishes, and you get an estimate from your mechanic, it could take up to eight weeks for everything to go through. You have some medical bills, also, that we'll need to reimburse you for.

utterance: Right. Got it.

utterance: Ok, Allan, is there anything else, for now, that I can do for you? Do you have any questions?

utterance: No. No, I think I understand everything.

utterance: Great. Just call back, though, if you do. Thanks so much for calling Rivertown Insurance and I hope you feel well again soon.

utterance: Thanks. Thanks a lot. Have a good day.

utterance: Thanks. Bye.

utterance: Bye bye.


utterance: Hi, thanks for calling Rivertown Insurance, I'm Ally. What can I do for you?

utterance: #Um, well, sorry, but I need to cancel my plan.

utterance: #Oh. Ok. I'm sorry to hear this, but I can help you do that.

utterance: Thanks.

utterance: My pleasure. I'll need to pull up your account to cancel it. Can I get your name?

utterance: Sure. It's Mike. Mike Hurst.

utterance: Is your plan under Mike, or Michael?

utterance: Michael. Sorry.

utterance: No. No worries. #Um, Michael Hurst. Ok, and, Mike, what's your birthdate.

utterance: It's three, March fourth two thousand one.

utterance: Thank you. Three four o. one.

utterance: #Mhm.

utterance: I see your account and now you can help me verify it by answering one of your security questions.

utterance: Sure.

utterance: What is your first pet's name?

utterance: Muffin.

utterance: Perfect. That's what I needed. Thanks.

utterance: #Mhm.

utterance: You have auto and renters insurance. Which one did you want to cancel?

utterance: The auto 'cause I found another company that's cheaper.

utterance: Ok. #Um, did they offer you the same coverage?

utterance: Yeah, actually a little better coverage for less.

utterance: #Oh. Wow. That's great. What company are you going with?

utterance: Well, I joined the military and I'm eligible now for a military insurance company and they also do financial stuff, like car loans and checking accounts.

utterance: That's good news. Congratulations on the military! Which branch?

utterance: Air Force. I'm leaving for officer training school in a month.

utterance: #Wow. I bet that's exciting and hard!

utterance: Yeah, but I'm prepared. I feel good.

utterance: Very nice! Congrats!

utterance: Thanks.

utterance: I know that company and it's very hard for us to compete because they have an entirely different way of managing their company. I know they're good, though. I've heard good things about them.

utterance: Yeah. Everybody keeps telling me to switch my insurance, so that's what I want to do.

utterance: I understand. Let's get this started.

utterance: Ok.

utterance: I'll just need to do a few things to your account to cancel your policy. One moment. #Um, actually, can I put you on hold for a few minutes?

utterance: No problem.

utterance: Thanks. One moment.

utterance: #Mhm. [hold music].

utterance: Ok, Mike?

utterance: Yes.

utterance: It's all taken care of. It looks like you'll have a refund of thirty four seventy two.

utterance: #Oh great! Why am I getting a refund?

utterance: Well, you're account was paid up until the end of the month, so since you're canceling today, you get a refund.

utterance: Perfect. Is that going to be a check?

utterance: Yes.

utterance: Can it be transferred to my account electronically?

utterance: No, unfortunately for account terminations, we process a check.

utterance: Ok. I understand.

utterance: Is there anything else I can do for you?

utterance: #Um, while I'm away, my stuff will be in storage and I need to change my renters insurance a little. Can I do that now?

utterance: Sure. No problem.

utterance: I still need the same amount, but, like I said, my stuff will be in a storage unit.

utterance: Ok. One moment, so that I can switch accounts here.

utterance: Ok.

utterance: Here we go. I see your renters. So, if you'll need the same coverage, we'll just need to change the address of the location of your personal goods.

utterance: Ok. Sure. Ready?

utterance: Yes. Go ahead.

utterance: The storage unit is at one one three two five East Broadway.

utterance: And, the unit number?

utterance: It's unit f. three five one.

utterance: Three five one. Ok. And, the city and zip.

utterance: Same.

utterance: Ok. Same. Got it. Their number?

utterance: Five o. two, seven one two, eight eight zero zero.

utterance: Five o. two, seven one two, eight eight zero zero?

utterance: #Yep.

utterance: Thanks. Ok, so you'll get an email confirmation this change.

utterance: Thanks. They also said I need to provide proof of renters. Would the email work?

utterance: Yes, there's an attachment in the email that has your renters policy. It's a summary.

utterance: Perfect.

utterance: Alright, Mister, or should I call you Officer Hurst?

utterance: Not quite yet, but thanks for thinking about that.

utterance: My pleasure. My father was in the service.

utterance: Nice. Which branch?

utterance: Marines. He was in Vietnam.

utterance: #Oh, gosh. That's tough.

utterance: Yeah, but he's ok. He worked in supply.

utterance: Cool.

utterance: Well, let me be the first to thank you ahead of time for your service.

utterance: Thanks for that.

utterance: Is there anything more I can do for you?

utterance: No, you've been helpful. Thanks.

utterance: My pleasure. Take care and good luck in office training school.

utterance: Thanks! Have a good day.

utterance: Thanks. You, too.

utterance: Good bye.

utterance: Bye.


utterance: Thanks for calling Rivertown Insurance. This is Justin. How are you today?

utterance: Hi. Good, thanks. You?

utterance: I'm doing pretty good. Thanks. What can I do for you?

utterance: I'm calling to change my address.

utterance: Ok. I can help with that. I'll need to pull up your account.

utterance: Ok. What do you need?

utterance: Let's start with your name. First and last.

utterance: Johnny Baringer.

utterance: Johnathan?

utterance: #Oh, yes. Johnathan.

utterance: J.o.h.n.a.t.h.a.n.?

utterance: Yep. That's it.

utterance: Ok, and B.a.r.i.n.g.e.r. #Um, your zip?

utterance: Yes. #Uh, three two seven six four.

utterance: Three two seven six four. Great. I've got your account pulled up, now, I need to verify.

utterance: Ok.

utterance: Who was your, what was your favorite teacher's name?

utterance: Missus Lindy.

utterance: Perfect. Thanks for verifying.

utterance: Sure.

utterance: Ok. Change of address. #Uh, I see two policies here. Do you need me to change both?

utterance: #Oh, right. I forgot about the Renters. Renters, right?

utterance: Yes. Renters and Auto.

utterance: Ok. Right. Yes, both.

utterance: Perfect. Did you move already?

utterance: Yes. I'm in the new place.

utterance: Ok. #Um, because you have the auto, I'm wondering if there's a significan't difference in the distance you drive to and from work now.

utterance: #Oh, right, 'cause it might be cheaper if it's less driving.

utterance: Yes.

utterance: #Um, let me think. It's probably about, well, actually, I'm taking the bus most days now, so I'm not driving all the way into downtown.

utterance: Good. That's the kind of info I need here. So, what would you say? Like how many less miles per year will you be driving?

utterance: Probably, like about a hundred miles a week, so that's like, fifty two hundred a year.

utterance: Yes. Ok. Fifty two hundred. Good, that should save you at least a few dollars a month.

utterance: Great!

utterance: I'll put this through and you'll see your new total on next month's bill.

utterance: Thanks!

utterance: My pleasure. Now, for you new address.

utterance: #Oh, right, we haven't changed it yet. .

utterance: Right, sorry. Just wanted to save you some money if we could.

utterance: Definitely. #Um, new address is two eight eight Peachtree.

utterance: Street or Road?

utterance: #Nope, just Peachtree.

utterance: Ok. Is there a unit number?

utterance: #Nope, I was able to rent a real house! First time in my life I'm not in an apartment.

utterance: Well, congratulations! That's great!

utterance: Thanks. It's so nice. No weird noises through the walls. .

utterance: Right. I used to live in a place the walls were so think I could hear all my crazy neighbor's arguments with her mom on the phone.

utterance: #Oh. #Wow. Not fun. .

utterance: Definitely not. Ok, Johnny. Is the new place the same zip?

utterance: Yeah. Same.

utterance: Great. Got it. That should be changed immediately.

utterance: Thanks.

utterance: Sure! Is there anything else I can do for you today?

utterance: #Nope. That's it!

utterance: Great, well, thanks for calling Rivertown Insurance. Have a good weekend!

utterance: #Ah, thanks. You, too.

utterance: Thank you! Bye.

utterance: Bye.


utterance: Thanks for calling Rivertown Insurance, this is Mandy, how can I help you?

utterance: Hi. I'm call to add my son to my auto policy.

utterance: Ok. I can help you with that. I can pull your account up with your first and last name, please.

utterance: Sure. It's Roland Becker.

utterance: Great. Roland D.e.c.k.

utterance: No. Becker with a b. as in boy.

utterance: #Oh. Thanks. Becker. Ok, I see your account. I need to verify it my asking you one of your security questions, ok?

utterance: #Uh, sure. Go ahead.

utterance: What was the name of your high school?

utterance: Jay Townsend High School.

utterance: Great. And, can you confirm your zip code, please?

utterance: Yeah, it's five seven two three eight.

utterance: Thanks for verifying your account. Now, let's get your son onto your policy.

utterance: #Yep.

utterance: Is he a new driver?

utterance: Yes. He's turning sixteen next month. .

utterance: Wow. I bet he's excited to drive. .

utterance: Yeah, a little too excited. .

utterance: Yes. I remember I couldn't wait to get my drivers license.

utterance: Yeah, me, too.

utterance: Ok, so I need to ask you a few questions to get him added. Alright?

utterance: Sure. Go ahead.

utterance: I need his first and last name as it is on his drivers or will be on his drivers, wait, does he have a drivers permit?

utterance: Yes.

utterance: Ok, what is his name listed on his drivers permit.

utterance: Joshua Becker.

utterance: Ok. Got it. And, his birthdate?

utterance: Six twenty six o. five.

utterance: #Uh, June twenty sixth, two thousand five. Got it. Ok. Has he taken a drivers ed course?

utterance: Yeah. Last month.

utterance: Ok, they should've sent a certificate of completion via email. Do you have that?

utterance: Yeah, right here.

utterance: Ok. On the top right side of the certificate will be a number. I just need the last six numbers.

utterance: Ok, seven two one four nine five.

utterance: Seven two one four nine five. Great.

utterance: #Yep.

utterance: Ok, and the date in the lower right corner?

utterance: May fifth.

utterance: Five five. Got it. That's got to be lucky right? .

utterance: Gosh, I hope so. He'll need all the luck he can get.

utterance: Right? Teen drivers!

utterance: Yes. Scary.

utterance: Right, well, I'm sure if he's taken the drivers ed class, he'll be fine.

utterance: Let's hope. .

utterance: Alright, so now I'll need to know which of your vehicles he'll be added to.

utterance: #Oh, right, the Honda for sure.

utterance: Got it. Honda Civic. Reliable cars. I had one a few years ago and loved it.

utterance: Exactly. It's our daily driver and hopefully, he can get himself to all his activities now.

utterance: #Oh, that'll be a relief. They get busy as teenagers. .

utterance: I feel like a chauffeur.

utterance: I bet. Ok, so if we add him onto the Honda and you want the same coverage, your policy will increase by twelve hundred per year.

utterance: Ouch.

utterance: Yes. Young drivers are expensive.

utterance: No, I get it. I expected as much.

utterance: #Whew. I'm glad. Some parents get real sticker shock.

utterance: Yeah. Hopefully, he'll be able to get a part-time job to pay for part of that. .

utterance: That would be nice, right?

utterance: #Yep.

utterance: Ok, do you want the same coverage?

utterance: Yes.

utterance: Ok. Thanks. Let me finish up some things here. One moment.

utterance: Sure.

utterance: While I'm thinking about it, I noticed when you called that you are the only one in your family with life insurance with us.

utterance: Yeah.

utterance: Not to be morbid, but now might be a good time to think about life insurance for Joshua. Did you want to look into that today?

utterance: #Oh. Wow. I didn't even think about that. Isn't there a death thing on the auto.

utterance: Yes. Death and dismemberment, but it's not technically life insurance. Usually, I see parents get enough life insurance to cover the costs of buriel.

utterance: #Mhm. That's heavy.

utterance: Yeah. Sorry. Don't mean to be a downer, but I thought I'd mention it.

utterance: Well, let me think about it a minute.

utterance: Sure. Take your time. I'm still finishing up here with the auto.

utterance: Ok.

utterance: Ok. All set with auto.

utterance: Thanks.

utterance: Did you want to look into the life insurance today?

utterance: #Um, it's on your website, right? #Uh, the options?

utterance: Yes.

utterance: Do I need to log in first?

utterance: Yes. And then you can look for the menu on the left of the.

utterance: I'm pretty tech savvy. I'll figure it out.

utterance: #Oh. Perfect.

utterance: Yeah, I should probably talk to my wife about it first before I make any decisions with that.

utterance: I completely understand.

utterance: Thanks, anyway.

utterance: No problem.

utterance: I'll call back if we decide to.

utterance: Sure. Any time. You may not get me, but someone in the life insurance department can help.

utterance: Ok. Great. Thanks.

utterance: My pleasure! So, we're all set adding Joshua. I'll be sending the new policy link to you via email. It may take twenty four hours to process, but you should see it tomorrow. You're email's the same?

utterance: #Yep. Still got the old a.o.l. account. .

utterance: Hey, whatever works, right?

utterance: #Yep!

utterance: Alright, then. Is there anything else I can help you with, mister Becker?

utterance: No, I'm good. Thanks.

utterance: My pleasure! Thanks for trusting Rivertown Insurance and have a great weekend!

utterance: Thanks, you, too! Bye.

utterance: Bye.


utterance: Hi. Thanks for calling Rivertown Insurance. My name is Sylvia. What are you calling about today?

utterance: I need to change my plan, auto plan.

utterance: Ok. I can help you with that.

utterance: Thanks.

utterance: Can I get your name to pull up your account?

utterance: Yeah, it's Justin Beales.

utterance: Thanks. Can you spell your last name, please?

utterance: B.e.a.l.e.s.

utterance: Thank you.

utterance: #Mhm.

utterance: Can I get your birthdate?

utterance: April seventh, sixty eight.

utterance: Four seven, ok. Thanks. I've got your account here. Can you verify it by answering one of your security questions?

utterance: Yeah.

utterance: What is your mother's maiden name?

utterance: Stanley.

utterance: Great. Thanks.

utterance: #Mhm.

utterance: Ok, you'd like to change your auto plan.

utterance: Yes.

utterance: Do you know anything about our other plans?

utterance: Only that you have some. .

utterance: Got it. No problem. I see you're in our Basic plan, so the other two plans we have are the Preferred and the Compete plans.

utterance: Ok. #Um, how much are each of those?

utterance: Sure. As long as none of your driving information has changed, the Preferred is fifteen hundred a year and the Complete plan is two thousand per year.

utterance: None of my info has changed, so, fifteen hundred and two thousand. Ok. So, what are the coverages for each?

utterance: The Preferred is going to cover one hundred fifty thousand dollars in under and un-insured and seventy five thousand in liability.

utterance: #Mhm. One fifty and seventy five.

utterance: Yes, and the Complete is two hundred thousand for under insured and un-insured and for liability, it's one hundred thousand.

utterance: Two hundred and one hundred. Got it. So, how much are the monthly payments for each?

utterance: #Um, one moment. The Preferred is one twenty five a month and, the Complete is one sixty six, sixty seven.

utterance: Ok. One twenty five and one sixty six-ish. Got it.

utterance: #Oh, also you already are, you're already set up for automatic payments and electronic billing, so your five percent discount would apply to the new plan, also.

utterance: Great, so a few dollars less than the prices you told me?

utterance: Yeah. A few dollars.

utterance: Thanks. So, give me one second. I want to think about this for a minute before I decide.

utterance: Sure. Take your time.

utterance: Well, if I, I could probably do the Preferred pretty easily, so let's just go ahead with that one.

utterance: I can do that. Give me one minute while I get this changed for you.

utterance: No problem.

utterance: I need to make sure your address is current. I have j.b.s.f.u.n.n.y. at gmail.

utterance: Actually, I just changed it. It's gmail, but it's b.e.a.l.e.s. funny instead.

utterance: Great. One moment. B.e.a.l.e.s. funny at gmail. Ok. That's changed.

utterance: Thanks.

utterance: And, for the record, I need to ask you a few questions about your driving record.

utterance: Ok.

utterance: Have you been involved in a vehicle accident in the last two years?

utterance: No.

utterance: Ok. Thanks. Have you received any traffic violations in the last two years?

utterance: No.

utterance: Thanks. How many miles do you travel in a year?

utterance: The same.

utterance: Ok and I show twelve thousand on your account.

utterance: #Yep. That's good.

utterance: Thanks. And, your address is the same? On Avery Street?

utterance: Yes. The same.

utterance: Ok. Great! And, your phone number is three two seven, six six five, five six nine eight?

utterance: Yes. That's my cell.

utterance: Ok. #Um, did you want me to add another number to your account?

utterance: No, it's the only one I have.

utterance: Ok. No problem. Is your driver's license number the same?

utterance: #Yep. All the same. Pretty boring. .

utterance: Got it.

utterance: I thrive on consistently, apparently. .

utterance: I totally understand. Ok, is your card, the payment method still the same?

utterance: Yes.

utterance: Can you confirm the numbers on the back of your card?

utterance: Sure. They are four three eight.

utterance: Ok. Thanks. Got it. Ok, Justin, I've got everything updated and your new plan has been processed. You'll be receiving an email confirmation of your plan change and a copy of your policy will be attached. Do you have any further questions or is there anything else I can do for you?

utterance: #Oh, no. That's it. Thanks so much.

utterance: No problem.

utterance: #Oh, actually, when will my first payment for the new plan come out?

utterance: All payments are processed on the first of each month.

utterance: Great. Thanks.

utterance: Anything else?

utterance: #Nope. That'll do it.

utterance: Ok, well, thanks for calling Rivertown Insurance and have a good day.

utterance: Thanks, you, too. Bye.

utterance: Thanks, bye.

utterance: Bye.


utterance: Good morning! Thanks for calling Rivertown Insurance. My name is Roland. What can I do for you today?

utterance: Hi. Well, I seem to have misplaced my insurance card.

utterance: No problem. What did you need your card for specifically?

utterance: #Uh, just to have my proof of insurance for my bank.

utterance: #Oh. Ok. So did you just buy a new car?

utterance: Yeah. I have loadn and I need to show them I have full coverage.

utterance: Got it so the policy you have is for your new car, or your old car?

utterance: It's for my new car, but the bank said they didn't receive the policy number from me even though I thought I added it to the loan paperwork.

utterance: #Oh, I see. So, really, you just need to give them your policy number?

utterance: Yeah. That's right. But I also need my card for proof. Like if I get stopped by a cop.

utterance: #Oh, sure. I understand. I'll need to pull up your account first.

utterance: Ok.

utterance: Let me get your first and last name, please?

utterance: Denny Mallard.

utterance: Did you say Denny or Benny?

utterance: Denny with a d.

utterance: Thanks. Is that short for Dennis?

utterance: #Oh, yes. It's under Dennis.

utterance: Thanks. Ok, and your birthdate?

utterance: Three seven sixty five.

utterance: March seven, sixty five.

utterance: #Yep.

utterance: Ok. Thanks. I need to ask you one of your security questions to verify your account, ok?

utterance: #Mhm. Go ahead.

utterance: What is the name of your first pet?

utterance: Mango. She was a sweet baby.

utterance: #Ah. Nice. Was she a dog?

utterance: #Nah, a cat. A fat little cat. .

utterance: Thanks for verifying. Ok, so I see here that you have two vehicle with policies. Which one do you need the number, the policy number and card for?

utterance: The Kia.

utterance: Got it. So, let me know when you're ready for the number.

utterance: Yeah. Sure, go ahead.

utterance: Ok, it's six seven two.

utterance: #Mhm.

utterance: Three zero zero.

utterance: #Mhm.

utterance: Three two nine seven.

utterance: #Mhm. That's it?

utterance: #Yep. That's it.

utterance: Ok, so, six seven two three o. o. three two nine seven?

utterance: #Yep.

utterance: Ok, so what about the card?

utterance: Sure. So, the card, I can send a copy of the card to you via email. Does that sound good?

utterance: Yeah, but can I get it on the website? On my account?

utterance: #Oh, sure. Have you registered for an online account yet?

utterance: If I did, it was a long time ago.

utterance: Ok, no worries. If you can't remember your password, you can always reset it.

utterance: Right. So, where do I find the card? The download?

utterance: #Oh, sure, so once you log in, just go to your dashboard, which is I think it's the landing page after you log in, then you find My Documents, then under that you'll find the, a, copy of your insurance card.

utterance: Perfect. I think I got it.

utterance: Great and if you have any questions, just give us a call back.

utterance: Ok. Will do. Thanks.

utterance: You're welcome. Is there anything more I can do for you?

utterance: #Nope, that's it. Thanks, again.

utterance: No problem and thanks for calling Rivertown Insurance. Have a great weekend!

utterance: #Oh, thanks. You do the same.

utterance: Thank you. Good bye.

utterance: Bye.


utterance: Hello this is Ron. Thanks for calling Rivertown Insurance. What can I help you with today?

utterance: Hi there. I am needing to let someone know my new address. I just moved and want to update my information.

utterance: Alright I would be more than happy to help you with that today ma'am. Can you please tell me your first and last name?

utterance: Yes my name is Laura McCarthy.

utterance: Thank you Laura. Let's look up your account here. Can you please tell me your account number?

utterance: Oh sorry but I don't know it.

utterance: Ok no worries we can still access it by asking you a few questions just to verify your identity if you don't mind?

utterance: Sure let's just do that.

utterance: Ok can you please tell me your date of birth?

utterance: Yes my birthday is September fifteenth.

utterance: and the year you were born?

utterance: Oh yeah sorry nineteen ninetynine.

utterance: Ok so I have nine fiftenn ninety nine.

utterance: Mm hmm. Yep thats right.

utterance: Next I will need your social security number please.

utterance: Ok thats five six zero one four nine eight three seven.

utterance: Let me just read that back to you real quick I heard five six zero one four nine eight three seven. Is that right?

utterance: Yeah thats right.

utterance: Okay now I will need you to answer this security question. What was the name of your childhood best friend?

utterance: Hmm let's go with Kristina.

utterance: That matches what we have here. Wonderful I have your account here open in front of me now. What changes did you need to make?

utterance: Uh well I moved. So my address.

utterance: That's right a change of address. Let me see here I can help you with that in just a moment. Do you mind holding for a brief moment?

utterance: Uh ok I guess so.

utterance: I apologixe for the wait I was just having some technical difficulties here but it looks like we are good to go now. please verify the address we have on file here.

utterance: Sure that should be seven seven four nine Decatur Street Memphis Tennessee seven three one one eight.

utterance: Okay great. Now can you please tell me your new address?

utterance: Yep it is six fourty two Nimitz Lane Dallas Texas three seven eight two two.

utterance: Okay do you mind please spelling Nimitz for me?

utterance: Yeah sure N I M I T Z.

utterance: Thanks for that. Ok let me just read this back you real quick I have six four two Nimitz Lane Dallas Texas three seven eight two two.

utterance: Yes that's it.

utterance: Wonderful. How are you liking Dallas so far? I hear it is a great place to live.

utterance: Eh it is okay. Just getting settled and I haven't got a chance to explore too much yet. We'll see it home for now.

utterance: Well hopefully you can get out soon and explore the area.

utterance: Yeah that's the plan we will see if I ever find the time .

utterance: Okay so we have your address updated in the system. You will start receiving your correspondence from Rivertown Insurance at your new address beginning most likely next week.

utterance: Cool that's great. Thanks for you help.

utterance: Can I send you confirmation of your address change to your email address?

utterance: Uh sure but actually what email address do you have for me there?

utterance: I have LalaMcCarthyseven at xyz dot com.

utterance: Oh yeah I guess that works. I have several emails these days wanted to make sure I will see it.

utterance: Is this the email address you'd like me to keep on file for you? I am happy to change it for you if you'd like?

utterance: No oh no that one works. That's the best one for sure.

utterance: Okay great. I just emailed you confirmation of your address change. You should be receiving that any minute.

utterance: Cool thanks.

utterance: Before I end this call is there anything else I can do for you today?

utterance: No I think I am good. Time to unpack .

utterance: Well best of luck to you in your new home. Hope you are able to get out and explore a bit!

utterance: Thanks I am sure I will eventually. Thanks again. Bye Bye.

utterance: Goodbye!


utterance: Thanks for holding. this is Barbara with Rivertown Insurance Billing department. How can I asist you today?

utterance: Hi. I want to cancel my automatic payments.

utterance: I can certainly help you with that.

utterance: good.

utterance: Can I get your name please?

utterance: My name is Sally.

utterance: Ok Sally what is your last name?

utterance: My last name is Finn.

utterance: Miss Funn would you mind spelling your last name for me?

utterance: Uh ok. It is F I N N.

utterance: Thank you miss Finn. In order to verify your account I will need to ask you a few questions.

utterance: Seriously? I am kind of in a hurry. I ok.

utterance: I understand. I will do my best to get this done as quickly as possible. First what is your address?

utterance: Fifty seven sixty three Juniper Street. Palm Desert California nine six two four seven.

utterance: Ok let me repeat that back to you, five seven six three Juniper Street Palm Desert California zip code nine six two four seven?

utterance: yep. Thats right.

utterance: Ok great. Can you now provide me with your social security number?

utterance: really? ok it is five four six three seven eight one one one.

utterance: Ok so I have five four six three seven eight one one one. That's three ones at the end?

utterance: yep. Thats right.

utterance: One last thing before we can access and make changes to your account. Can you please answer the following security question.

utterance: okay..

utterance: What was the name of your first pet?

utterance: Oh that would be Goldie.

utterance: Can you spell Goldie for me please?

utterance: okay G O L D I E. Goldie was a fish.

utterance: Ok looks like I have your account up here now what changes were you looking to make today?

utterance: I want to cancel my automatic billing. It is frustrationg to me to get billed when I am not expecting certain charges. They keep taking out more than I expect.

utterance: I am sorry to hear that. Should w take a look at the charges to verify what they are for?

utterance: No no.I already have done that. I just want to cancel. I already know what I want.

utterance: Ok we can certainly take care of this for you. We will need to set up a bill date for you. You will need to send payment by mail each month or you can pay using our website. It looks like your automatic payments are being withdrawn on the tenth of each month. Would you like to keep your due date the tenth?

utterance: Yes, the tenth works. Will I get a bill in the mail now? Cause I never did before.

utterance: You are currently enrolled for paperless billing but I can chage your settings if you would like to receive a paper copy of your bill?

utterance: Oh that's right. I forgot I had enrolled in that. no lts keep it paperless.

utterance: Okay what date would you like your due date to be each month?

utterance: Uh I will keep it the tenth actually. Ya the tenth.

utterance: Fantastic. Can I verify your email address to make sure we have it correct?

utterance: Sure. My email address is Sfinn at ggg dot com.

utterance: Ok I do show that we have Sfinn at ggg dot com listed here. Looks like that is correct.

utterance: okay..

utterance: So Miss Finn, I just wanted to make sure we are meeting your needs. We have now canceled your automatic billing and you will receive a bill now by email each month. Your payment will be due on it looks like the tenth of each month. Late fees will be applied if the payment is over five days late.

utterance: Okay. Thanks.

utterance: If you would ever like to re enroll in our automatic billing plan please contact us and an agent will help you set that back up.

utterance: Okay. So has my payment already been taken out this month? Can you check on there for me?

utterance: Sure thing. Yes it looks like a payment of two hundred seventy two dollars and forty cents was paid. Your next billing cycle is when your new payment preferences will take place.

utterance: Okay. Got it. So we are all set then.

utterance: Yes Miss Finn. It has been a pleasure speaking with you today. Please let me know if there is anything else I can do.

utterance: Nope that's it. Thanks.

utterance: Well you have a wonderful rest of your day then. Thanks for calling.

utterance: You too. Goodcbye.


utterance: Hi there, thank you for calling Rivertown Insurance, this is Becky speaking. How can I be of assistance?

utterance: #Um, yes, hi. I would, need help with creating my account, I enrolled a few days ago. Actually it was, I think last Thursday, on the twenty seventh.

utterance: Alright. I can definitely help you with that.

utterance: Thanks.

utterance: Mhm. Sure! Can I have your name?

utterance: #Uh, yes, it's Jeremy Hudson.

utterance: Okay, and just to make sure, that's j. e. r. e. m. y., is that correct?

utterance: Yep.

utterance: And your last name is h. o. u. s. t. o. n., correct?

utterance: No, no, it's Hudson, like the Hudson River.

utterance: Oh, I'm sorry, I apologize for that.

utterance: it's okay.

utterance: so that's h. u. d. s. o. n., is that correct?

utterance: Yep, that's it.

utterance: Okay, thanks for that.

utterance: Mhm.

utterance: Okay, and Jeremy, for security purposes, can you confirm your social for me?

utterance: #Um, yeah, sure, it's five oh nine, eight five, four eight nine seven.

utterance: Okay, one sec while I locate your file.

utterance: Okay.

utterance: Alright Jeremy, and which insurance plan did you enroll in, with us?

utterance: The Pet insurance. For my cat, Tibbles.

utterance: Awe, what a sweet name!

utterance: thanks, my daughter named him.

utterance: that's nice. Okay, and do you remember which Pet Insurance you purchased?

utterance: #Um...

utterance: So there's the Petcare Basic, for five-hundred per year, and then the.

utterance: Uh, yes, it was that one. The one for five hundred.

utterance: Okay, great! So let's set you up for your account, then.

utterance: Okay.

utterance: Okay, let's start with your address.

utterance: #Um, okay. my address is nineteen twenty-eight, Columbia Road.

utterance: Mhm.

utterance: in Laurel, Delaware.

utterance: In Laurel, Delaware, alright. Zipcode?

utterance: Yep zip code is one nine nine five six.

utterance: alright, mister Hudson, thank you for that.

utterance: Mhm.

utterance: Okay and what is the best telephone number to reach you at?

utterance: Oh, right, my number's four eight four, two six six, ninety-nine, fourty-four.

utterance: Alright let me repeat that back to you, that's four eight four, two six six, nine nine, four four?

utterance: #Um, yeah, that's right.

utterance: Okay. What is the best email to reach you at?

utterance: D- do you really need my email? sorry, I mean.

utterance: Oh, it's okay mister Hudson. Well to set up your online account we'll need your email, and that'll be your username.

utterance: okay.

utterance: And then we'll send you a confirmation email where you'll be able to input a password from there.

utterance: right. It's jhudson four sixty-six at gmail dot com.

utterance: Great. Are there any other questions you have for me at this time?

utterance: #Uh, n-no, I don't think so.

utterance: Okay, make sure to look for that confirmation email in about fifteen minutes and thank you for being a customer of Rivertown Insurance. You have yourself a wonderful day.

utterance: Thanks you do the same.

utterance: Thanks, bye-bye now.


utterance: Hi, thank you for calling Rivertown Insurance helpline. My name is Sally. How may I help you?

utterance: Hi Sally, my name is Oliver. How are you today?

utterance: I'm doing great, thanks for asking. How about you?

utterance: Well, same old same old. Thankful for the gift of life.

utterance: Yeah. How can I be of assistance to you Oliver?

utterance: I recently moved from my previous residence and would like to get my residence address updated.

utterance: Okay. I'm gonna get that done for you.

utterance: Great.

utterance: Please provide your customer number.

utterance: Hold the line please while I get that.

utterance: Okay.

utterance: I can't seem to find it on my phone, give me a second let me check my mail.

utterance: Take your time Oliver.

utterance: Alright got it. That's four oh nine one three three five six.

utterance: Please confirm the full name and date of birth on the account.

utterance: Oliver Krantz.

utterance: And the date of birth?

utterance: Fourteenth of May, nineteen seventy one.

utterance: Please confirm your previous address you want to take out of your account.

utterance: That was two oh one Roosevelt boulevard, Annapolis, Maryland.

utterance: Please provide your new residential address.

utterance: My new address is ninety-nine Baker street, Baltimore, Maryland.

utterance: And your zip code.

utterance: I believe it's five one three three nine. Please hold let me get that confirmed.

utterance: Okay.

utterance: I got a figure wrong. It's actually five one eight three nine.

utterance: Got it. Please confirm address. Ninety-nine Baker street, Baltimore, Maryland. Zip code five one eight three nine.

utterance: Yeah that's it.

utterance: Your address has been successfully updated. Is there anything else I can do for you?

utterance: So my son called a few days back and mentioned his office in LA makes it mandatory to be insured with the company's HMO.

utterance: Okay.

utterance: What do you advise? Should I keep him on my account as a dependent or do I take him off my account. He did call to say I should take him off so my premiums would be reduced.

utterance: Well it depends. If the HMO has all the coverage we have here and more then it would be advisable to take him off your account as a dependent.

utterance: He did mention the policy has got the same coverage with some added benefits as a staff.

utterance: Oh okay. That sounds good. Perhaps you should go ahead and take him off your account.

utterance: Okay then. I'll go ahead and do just that.

utterance: Okay. I'm gonna need you to provide the policy number.

utterance: That's seven one nine four one three nine five two three.

utterance: Please provide your dependent's first name.

utterance: Charles.

utterance: And his last name?

utterance: Krantz.

utterance: Please confirm you want to remove Charles Krantz from your plan.

utterance: Confirm.

utterance: Done.

utterance: Thank you so much.

utterance: Is there anything else you would like me to help you with?

utterance: I believe that would be all for now.

utterance: Thank you so much for choosing Rivertown Insurance.

utterance: Always a pleasure.

utterance: Do have a nice day.

utterance: Thanks, you too. Bye.

utterance: Bye bye.


utterance: Hello, good morning.

utterance: Good morning. Thank you for calling Rivertown Insurance helpdesk. My name is Alice. Who's on the line?

utterance: Hi Alice, my name is Trish.

utterance: How may I help you Trish.

utterance: I recently just lost my dad.

utterance: Oh my God, I'm so sorry.

utterance: Yeah thanks. So yeah I just lost my dad and I'm calling to file a life claim.

utterance: I'm so sorry for your loss Trish. In order to file a claim, there's a list of information and documents you're gonna be required to provide.

utterance: Yeah that's why I'm calling. Can you please guide through every step and what documents I would need to provide?

utterance: Of course. Have you got your dad's policy number?

utterance: Yes I do. Please hold for a second.

utterance: Okay.

utterance: My dad's policy number is seven one nine nine three five one six two four.

utterance: Please confirm the full name and date of birth on this policy.

utterance: My dad's full name is Raymond Curtis. His date of birth is the fifteenth of August, nineteen seventy two.

utterance: Please confirm insured state and street address.

utterance: Ten Benedict Avenue, Chicago, Illinois.

utterance: What was the cause of death?

utterance: Cancer.

utterance: I'm so sorry Trish.

utterance: It's okay Alice.

utterance: What day did he pass on?

utterance: that was last week. On the twenty-fourth.

utterance: Twenty-fourth of July, twenty-twenty one.

utterance: Yeah.

utterance: We're gonna need you to provide a copy of your dad's death certificate.

utterance: I've got that already.

utterance: Okay. I'll forward a claim form to you to fill out. You're gonna fill that form and send together with the death certificate.

utterance: Will that be forwarded to my e-mail address?

utterance: Yes. You're gonna have to provide us with your e-mail address.

utterance: My e-mail address is Trish Curtis one oh one at Gmail dot com.

utterance: Yeah that's it.

utterance: Okay the claim form has been forwarded to your mail.

utterance: Thank you so much. As soon as I get off the call, I will get it the form filled, signed and forwarded together with a copy of the death certificate.

utterance: Great.

utterance: how long is it gonna to get my claim processed?

utterance: Putting a timeline to it. I will say between one to three weeks.

utterance: Okay.

utterance: It really depends on the availabilty of all information and documents required.

utterance: Thank goodness I've got all documents ready.

utterance: Yeah. I've got a question for you Trish. How do you choose to receive the death benefit?

utterance: what do you mean how?

utterance: You could get a lump sum payment which is the entire benefit at once.

utterance: What are the alternatives?

utterance: You could get annuities where the benefit is invested then paid back to you as an annual payment for a predetermined number of years.

utterance: The annuities sounds like a better option. I'll think about it.

utterance: Okay Trish. Is there anything else I can do for you?

utterance: I was a dependent of my dad's health insurance policy. I would like to open up an account now that he's gone.

utterance: That's a good idea Trish. Would you like to get started right away?

utterance: Yeah.

utterance: Great. I'm gonna need you to provide some information.

utterance: Okay.

utterance: Please provide your full name and date of birth.

utterance: My full name is Trish Curtis.

utterance: Your date of birth?

utterance: That's seventeenth of January, nineteen ninety-one.

utterance: Please provide your mobile number, e-mail address and residential address.

utterance: My mobile number is two oh one.

utterance: two oh one.

utterance: Three one three.

utterance: Three one three.

utterance: Five one nine four.

utterance: Five one nine four.

utterance: Your mobile number is two oh one three one three five one nine four. Please confirm.

utterance: Correct.

utterance: Correct. Email address is Trish Curtis one oh one at Gmail dot com.

utterance: Trish Curtis one oh one at Gmail dot com. Please confirm.

utterance: Correct.

utterance: Your house address?

utterance: Ten Benedict Avenue, Chicago, Illinois.

utterance: Zip code?

utterance: My zip code is seven oh eight nine one.

utterance: Address is ten Benedict avenue, Chicago, Illinois. Seven oh eight nine one. Please confirm.

utterance: Yeah that's it.

utterance: Finally I'm gonna need your social security number.

utterance: My SSN is three four four.

utterance: Three four four.

utterance: Nine one.

utterance: Nine one.

utterance: Eight one three five.

utterance: Eight one three five.

utterance: Correct.

utterance: Just a moment while your account gets ready.

utterance: Okay.

utterance: Done. A text message containing your customer number has been forwarded your mobile number. Please confirm.

utterance: Hi Trish, your customer number is nine one five five one three five two.

utterance: Perfect. Your account is up.

utterance: Thank you so much for your help. I'll go ahead and respond to my e-mail now.

utterance: Once again I'm so sorry for your loss Trish. Please stay strong.

utterance: I will. Thank you so much, you're far too kind.

utterance: Is there anything else I can help you with?

utterance: I believe that'll be all for now.

utterance: Sure. Have a nice day.

utterance: Thanks, I will. You too.

utterance: Sure. Bye.

utterance: Bye bye.