utterance: Hello, you are currently speaking with Rivetown Insurance customer service. My name is Julian, How may I be of service to you?

utterance: The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you.

utterance: Whoa, that is such an encouraging word coming from you. So, which of the plans do you wish to register for?

utterance: I will like to enrol for the life insurance policy.

utterance: That won't be an issue, I can help you get registered right away.

utterance: Ok then, but first can I get my current policy number.

utterance: Of course, I can help you get that.

utterance: Please do!

utterance: Yap, I will need you to provide me with your first name and your last name.

utterance: My first name is Bonnie.

utterance: Bonnie is spelled B.O.N.I.E, correct?

utterance: Nah, thats wrong it has double N, as in B.O.N.N.I.E.

utterance: Oh, sorry about that, please proceed with your last name.

utterance: No offence taken, my last name is Wilson as in W.i.l.s.o.n.

utterance: W.I.L.S.O.N.

utterance: Yep, correct!

utterance: I will need you to provide me with your date of birth.

utterance: My birthdate is second of may nineteen fifty six.

utterance: Gotcha, please give me your customer number.

utterance: That should be the number at the bottom of my card right?

utterance: Yep, correct!

utterance: Ok, let me get my card.

utterance: Sure!

utterance: The number is one one one.

utterance: One one one.

utterance: Zero two one.

utterance: Zero two one.

utterance: Five two.

utterance: Sorry that last number is four and not two.

utterance: Ok, it's five four right?

utterance: That is correct.

utterance: What is the current plan you are enrolled in?

utterance: I'm currently enrolled in Automobile Insurance.

utterance: What plan sir?

utterance: I first did the basic plan for around one thousand dollars I think.

utterance: Yep, correct!

utterance: Then I increased it to that of two thousand.

utterance: You mean the Complete Auto.

utterance: Exactly!

utterance: Gotcha, just hold on while I get your policy number sen to your mobile phone.

utterance: Alright, take your time.

utterance: Huh, your policy number has being sent to your phone. Please confirm reciept.

utterance: Jeez, that was fast!

utterance: That is why we are the best at giving our customers utmost satisfaction.

utterance: speaking about the plan you wanted to enrol for. Can you tell me which particular one it is you want to enrol for?

utterance: Mhm, about that I will like to get a quote for the Life insurance first.

utterance: Ok the, that won be an issue. We have the.

utterance: Can i get that sent to my mail or can I get the information on your website. It will afford me enough time to read understand it well. You know what the say about old age ?

utterance: [Laughter] No problem, please provide me with your email address.

utterance: Bonnie W Wilson at dftmail dot com.

utterance: Gotcha, just a second.

utterance: The mail has being sent.

utterance: Thanks, for the past few decades of my existence, this is actually one of the best customer service I have ever heard, you are sure the best the company has.

utterance: We are all professionals sir, that is why we are the best around.

utterance: Whoa! I see.

utterance: Is there any other thing I can help you with?

utterance: Nah, that will be all for now. I will contact back when I'm done with the mail.

utterance: That will be great, thank you for chosing Rivertown Insurance. Bye!


speaker_role: Agent

utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

speaker_role: Customer

utterance: Hey! How are you doing?

utterance: I'm good sir. How about you?

utterance: I'm good too. Thanks.

utterance: How may I help you sir?

utterance: I'd like to create account with your company.

utterance: It's good to have you sir.

utterance: My pleasure.

utterance: I can do that for you, but I'll need to ask you some questions if you don't mind.

utterance: Sure. Go ahead!

utterance: May I know your name please?

utterance: I'm Leon!

utterance: Your full name please.

utterance: #yep. I'm Leech Leon.

utterance: Okay. Leech as your firstname and Leon as last right?

utterance: Leech as last name and Leon as firstname.

utterance: Okay mister Leon. May I have your phone number please?

utterance: Sure. It's eight zero one.

utterance: You said eight zero one.

utterance: #yep. Seven four eight.

utterance: Sven four eight.

utterance: Five two zero nine.

utterance: So you said eight zero one seven four eight five two zero nine.

utterance: Yeah. That's it.

utterance: Next we need your birth date sir.

utterance: #Uh, sorry? What birthday? I am not having birthday today.

utterance: , it is the date of birth sir. We need that information to create the account.

utterance: Oh okay. Sorry I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yeah. My date of birth is December eighteen nineteen seventy four.

utterance: December eighteen nineteen seventy four. Gotcha, Just a moment please.

utterance: Perfect! May I have your address?

utterance: It's four seven five four Newton Street, New London, Connecticut.

utterance: Perfect! And your Zip code please?

utterance: One seven Eight four.

utterance: One seven Eight four?

utterance: Yep. Thats it.

utterance: Okay. We are almost there. Your Social Security Number?

utterance: Give me a minute please.

utterance: Take your time sir.

utterance: Gotcha. Five two nine.

utterance: right go on.

utterance: One nine six one six four.

utterance: Okay. Five two nine One nine six one six four.

utterance: Yep. Thats it.

utterance: One last thing mister Leon. We have to create a security question that will be used to verify your identity.

utterance: Okay.

utterance: So I gonna ask you a question now and you gonna give me the answer to that question.

utterance: Got it.

utterance: What's your Mother's maiden Name?

utterance: It's Braun.

utterance: Perfect. Please hold on while I process your information.

utterance: Okay.

utterance: Are you still there mister leon?

utterance: Of course I am.

utterance: So I'm gonna need you to grab a pen and a paper. I'm about to give you your Username and password.

utterance: Okay. A minute please.

utterance: Sure.

utterance: Okay. I'm ready now.

utterance: Username will be Leon one nine seven four. With capital L. Got that?

utterance: Got it!

utterance: Password is ujixucha. All in small small case. Got it?

utterance: Yeah. Got it. Thanks.

utterance: It's good to have you sir.

utterance: My pleasure.

utterance: Is there anything else I can do for you?

utterance: That will be all for now.

utterance: Thank you for contacting us mister leon. Do have a great day.

utterance: You're welcome.

utterance: Bye!


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Hi there, I need to get a copy of my insurance card.

utterance: Okay, I can help you with that. Before we get started I need to get some information and verify your account.

utterance: That's fine, but I have a question, I'm going to Mexico will my insurance be good there? I just you know, don't want anything to happen while we are there.

utterance: Oh that sounds like fun, where in Mexico are you going? And yes your insurance will be good there, while I'm getting you regular card, I will also get you proof of insurance for Mexico.

utterance: Oh great! We are going to Playa Bagdad, it's a really nice little quiet resort town just south of Port Isabel, Texas. Not as many tourist there like Cancun.

utterance: Sounds fun, and what was your name ma'ame?

utterance: Beverly Thomas. It's on the gulf side, really nice community. Quiet. We're going to ride the motorcycle down.

utterance: Oh that sounds like fun, when are you leaving Beverly?

utterance: We are we are leaving the last week of July we took a month off work so we could go.

utterance: Beverly do you happen to have your policy number handy?

utterance: Yeah, I have it here, one second. Okay I have ready?

utterance: Yes go ahead.

utterance: P S seven two nine six three one eight.

utterance: Okay thanks. And can you verify your address for me please.

utterance: Yeah it's one seven nine Cliffview Drive

utterance: Great thank you. So you are going to ride your motorcycle from Ohio to Mexico?

utterance: Yeah I'm so excited I can't wait! My husband went today to pick up our little trailer... OH! That's right, while I have you on the phone, I need to add our little trailer to our policy.

utterance: We can do that too.

utterance: Okay, great.

utterance: Okay, do you have the make and model of the trailer?

utterance: Um, no but I have a number, I think a vin number for it.

utterance: Okay, good can you read that to me?

utterance: Sure, it's uh, six nine five one three eight two twelve seven

utterance: Okay, I'm going to read that back to you six nine five one three eight two one two seven

utterance: Yes that's right.

utterance: Okay, you said uh, your husband was picking it up today? Did you get a loan for the trailer?

utterance: Yes, he's picking it up today and no we paid cash out right for it.

utterance: Okay we will get the insurance on it right away. Now that will bring your monthly total to three hundred and sixty-one dollars and seventy-two cents.

utterance: Okay that's fine. It added like twelve dollars to my bill.

utterance: That's correct. Okay, so I have your new proof of insurance cards and your Mexico proof of insurance card ready to be mailed out today. Please allow five to seven business days for them to come.

utterance: Okay, we have plenty of time so. Oh! I do have one more question, since we are going to Mexico, what is the procedure if something were to happen while we are there?

utterance: That's easy I will also include in your package a form to fill out, make sure you call the police should you have an accident or anything else happen such as your motorcycle or trailer being stolen. Give the form to the police, they will file it.

utterance: Oh so just a little different than here in the States.

utterance: Yes just a little different, but insurance is mandatory in Mexico also.

utterance: Great, and our trailer is covered.

utterance: Yes.

utterance: Okay good.

utterance: Now Beverly, just to recap what we took care of today I am sending you proof of insurance card, proof of insurance for Mexico, a new policy for the motorcycle trailer.

utterance: Okay that sounds great. I'm so excited I just seem like I'm forgetting something else.

utterance: Well if you remember you can always call us back.

utterance: Okay.

utterance: Now Beverly before we hang up with is there anything else I can do for you?

utterance: No, not that I can think of at this moment.

utterance: Great, well you and your husband have a safe trip.

utterance: Thank you.

utterance: Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.

utterance: Okay. I can help you with that.

utterance: Oh! Alright.

utterance: May I have your first name please?

utterance: My name is Anderson Michael.

utterance: Oh! Okay.Anderson as your first name and Michael as your last name. Is that correct?

utterance: Yes, that's right.

utterance: Alright, hold on while I input that into the system.

utterance: Sure.

utterance: Kindly provide your phone number please.

utterance: My phone number is Five three one.

utterance: Five three one.

utterance: Four five Two.

utterance: Four five Two.

utterance: Two three five four.

utterance: Two three five four.

utterance: Yep, that's right.

utterance: Okay. Five three one Four five Two Two three five four. Is that correct?

utterance: Yes, that's correct.

utterance: May I have your social security number please?

utterance: Well, just a moment please.

utterance: Sure, take your time.

utterance: got it. My social security number is Six nine Two.

utterance: Six nine Two.

utterance: Five two nine.

utterance: Five two nine.

utterance: Zero three Five.

utterance: Zero three Five.

utterance: Yep, that right.

utterance: Okay.Six nine Two Five two nine Zero three Five. Is that correct?

utterance: Did you just say Zero three Five as the last three numbers? Was that what i said?

utterance: Yes sir. Those were the last three numbers you mentioned.

utterance: sorry about that. It's actually Zero three three not Zero three five.

utterance: Oh! Okay. The last three numbers are Zero three three right?

utterance: Yes, that's right.

utterance: Alright. I'm going to read the number to you once again. Please listen carefully sir.

utterance: Please go on.

utterance: Six nine Two Five two nine Zero three three Is that correct?

utterance: Yes, that correct.

utterance: Okay. Now you'll need to give an answer your security question.

utterance: Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?

utterance: We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.

utterance: My best interest? Are you insinuating that I might not be the owner of the account I claim to own?

utterance: Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.

utterance: Well, just go on.

utterance: Alright sir. Please proceed by giving an answer to your security question.

utterance: My security question is my mother's maiden name.

utterance: Okay sir. Please what's the answer to that?

utterance: My mother's maiden name is kelly.

utterance: Please hold on while I confirm your answer.

utterance: Sure.

utterance: Perfect. That's correct sir.

utterance: Of course it is.

utterance: In order to proceed with the change of your address, I'll need to confirm your old address sir.

utterance: no problem.

utterance: May I know your old address?

utterance: Sure, my old address is two sixty Grand Avenue, San marcos, California.

utterance: two sixty Grand Avenue, San marcos, California. Is that correct?

utterance: Yes, that's right.

utterance: Please hold on while I verify this.

utterance: Alright.

utterance: Your old address is confirmed.

utterance: Okay.

utterance: Kindly provide your new address.

utterance: My new address is five twenty concord Avenue, San Diego, California.

utterance: five twenty concord Avenue, San Diego, California. Is that correct?

utterance: it's actually three twenty not five twenty. Please change that.

utterance: Alright. three twenty concord Avenue, San Diego, California, Is that correct?

utterance: Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.

utterance: No worries sir. I'm sure you'll get used to it.

utterance: Yes, I will. Please what else do you need?

utterance: just a moment please.

utterance: Okay. Done. Your address has been updated sir.

utterance: Okay. So how long does it take before the update reflects?

utterance: It's effective immediately sir.

utterance: Oh! That's great.

utterance: Well, I'd like to know if I can change my address on the website.

utterance: Sure, you can.

utterance: Please how do I do that?

utterance: It's very easy. After logging in, you look for the profile icon.

utterance: O-okay. I'll click on the profile icon?

utterance: Yes, that's right.

utterance: Please go on.

utterance: After clicking on that, you then click on the personal information which is directly below security icon.

utterance: Okay. I'll click on personal information icon. Got it. What next?

utterance: Then you'll see the change address icon.

utterance: Change address icon. Is that correct?

utterance: Yes, it is. Then you can just go ahead and input your new address and that will be all.

utterance: Okay. I think I've got that.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Well, I don't think there is.

utterance: Okay. Thank you for contacting us.

utterance: Thank you too. I'm really pleased with you even though your verification questions almost made me angry.

utterance: We are so sorry about that sir.

utterance: it's okay. I know it's protocol.

utterance: Thanks for understanding. Have a nice day!

utterance: Thank you. You too!


utterance: Hello thanks for calling Rivertown insurance, my name is Sean, how may I help you?

utterance: Hi Sean. My name is Morris.

utterance: Good morning Morris. How may I be of service?

utterance: I would like to cancel the automatic billing on my account.

utterance: Okay Morris. If I got that right. You want to cancel automatic billing on your account.

utterance: Absolutely!

utterance: Great! I will need to verify your identity to work on your request. I will need to ask you some questions to proceed.

utterance: #oh Okay. Go ahead.

utterance: What's your full name please?

utterance: Morris James Lang. First name Morris, and last name Lang.

utterance: What's your birthdate please?

utterance: This Wednesday. #laughter. I am excited, #em my grandparents are gonna be around.

utterance: #Er That's nice. But you didn't quite get that. I mean the day, month, and year you were born.

utterance: #oh Apologies. It's tenth of August nineteen ninety.

utterance: Awesome. You are doing well Morris.

utterance: Yeahh! Thank you.

utterance: Please spell out your social security number please.

utterance: #ar Okay. #em A moment please Okay. Yeah! #em Zero Two Five Six.

utterance: Zero two five six.

utterance: Four four three.

utterance: Four four three.

utterance: Five one two.

utterance: Five one two great!

utterance: Nice!

utterance: What is your security answer Morris?

utterance: #Er That should be #em Jack. My Dogs name.

utterance: Great! That's correct.

utterance: #Laugher Yeah. He is a nice dog.

utterance: That's fantastic.

utterance: Do you have a pet Sean?

utterance: #ar Yes I do. A parrot.

utterance: That's great. I love parrots too.

utterance: Great!

utterance: Yes!

utterance: #em I am working on your request. Give me a moment please.

utterance: Okay.

utterance: And #em Done. I have cancelled the automatic billing on your account.

utterance: #oh That's great. Thank you Sean.

utterance: You are welcome.

utterance: That was fast. Pretty impressive Thank you Sean.

utterance: #ar Is there anything else you would like to do?

utterance: Can I get more information on Pet Insurance from the website?

utterance: Yeah. The webiste has all the information you need about Rivertown Insurance.

utterance: Great then. That will be all.

utterance: Great.

utterance: Yeah. Thanks. Bye.

utterance: Anytime. Do have a lovely day.

utterance: You too Sean.

utterance: Bye.

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how's your day going?

utterance: Fine, how's yours too and what can I do for you?

utterance: Fine, I want to get pet quote.

utterance: Okay, can you provide me your name?

utterance: my name is Roland Harper.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is March twelveth, nineteen ninety.

utterance: March twelveth, nineteen ninety right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the pet type?

utterance: it's dog.

utterance: Okay. Can you prescribe the pet breed?

utterance: Poodle.

utterance: Okay, what is the age of the dog?

utterance: Just about six month old.

utterance: Alright. Please provide me the pet weight?

utterance: I'll do that, let me confirm it.

utterance: Alright sir, take your time.

utterance: it's fifty pounds.

utterance: Okay which of the pet plan did you want to go for?

utterance: Yes please, Petcare Preferred is what I go for.

utterance: Alright. Hope the price as one thousand naira?

utterance: Yes I do.

utterance: Okay done. I can proceed with the payment from your balance?

utterance: Yes please.

utterance: Okay. Wait a moment it's process.

utterance: okay.

utterance: It has been successfully done sir.

utterance: Thanks.

utterance: Is there anything else I can do for you sir?

utterance: No, that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Thanks and you too. Bye!


utterance: Hello good morning thank you for calling Rivertown insurance company my name is Alex how may I help you?

utterance: My name is Edwin.

utterance: mister Edwin what can I do for you?

utterance: I want to enroll in one of your insurance plan.

utterance: mister Edwin which of our plan will you like to enroll for?

utterance: I will like to insure my house.

utterance: Okay sir. The house plan include Basic Home which is One thousand two hundred dollars per year and the _xzero zero zero D_Home Preferred which is One thousand Six hundred dollars per year.

utterance: Is that all?

utterance: No sir the last one is Home Complete which is two thousand dollars per year_xzero zero zero zero _.

utterance: Okay. Can I opt in for a different plan later if I want to change a plan?

utterance: Yes you can.

utterance: And if I want to cancel a plan, can I?

utterance: Sure Sir you can.

utterance: Okay what do I stand to gain by insuring with you?

utterance: When you insure with us, your house is safe and fully covered and our year is thirteen month and not twelve month.

utterance: Thirteen month, sound good.

utterance: Thank you sir.

utterance: How do I start?

utterance: Do you have account with us already?

utterance: Yes, I do.

utterance: Can I have your account details?

utterance: What do you need about my account?

utterance: Can I have your account policy number which you have on top of your site?

utterance: Pease give me a minute to confirm that.

utterance: No problem sir.

utterance: #Hm is it the eight digit close to my profile picture?

utterance: Yes, it is.

utterance: Okay. One nine.

utterance: One nine.

utterance: Two eight.

utterance: Two eight.

utterance: Seven three.

utterance: Seven three.

utterance: Four six.

utterance: Four six.

utterance: That is all.

utterance: Okay, One nine two eight seven three four six.

utterance: That is it.

utterance: Okay sir. Your address and Zip code.

utterance: Yes, it is fourty Brooklyn Avenue, San Diego, California, zip _xzero zero zero D_code nine five zero zero zero.

utterance: Okay. A mail will be sent to you and a code will be sent to your phone number which you will use to complete the enrollment.

utterance: Will I get the message before the mail?

utterance: No Sir, you will get the mail before the message.

utterance: Okay.

utterance: Will that be all sir?

utterance: Yes.

utterance: Okay sir. A message will pop up asking you do rate me after the call. Please do well to rate me.

utterance: No problem. You deserve good rating.

utterance: Thanks sir. Have a nice day.

utterance: And you to. Bye.

utterance: Bye bye Sir.


utterance: Hello, thanks for calling Rivertown insurance customer service. How can I help you?

utterance: Hi I would like to reset my password. I tried to reset the password on your website but couldn't.

utterance: I can help you with that. But first I have to confirm your identity.

utterance: Sure, okay.

utterance: May I have your first name and last name Sir?

utterance: My name is James Brown.

utterance: Okay, next I need your birthdate.

utterance: #Uh, sorry? what birthday? I'm not having birthday today.

utterance: [Laughter], it is the date of birth sir. We need that information to verify your identity.

utterance: Oh okay. Sorry I thought you were asking me to celebrate my birthday.

utterance: No problem sir.

utterance: Yeah. My date of birth is September fourth, nineteen thirty six.

utterance: September fourth, nineteen thirty six. Okay, just a moment please.

utterance: Yeah, sure.

utterance: Can I have your phone number?

utterance: Five zero seven.

utterance: Five zero seven.

utterance: Four five four.

utterance: Four five four.

utterance: Two six three zero.

utterance: Two six three zero.

utterance: Yes, that's it.

utterance: What's your mother's maiden name.

utterance: #Um, her maiden name is Hillman.

utterance: Alright sir. I need to have your social security number.

utterance: Social security number, hmm, I think is, let confirm, just a second.

utterance: Okay sir, take your time.

utterance: Oh, I got it now.

utterance: Can you read the numbers to me?

utterance: One five six.

utterance: One five six.

utterance: Twenty one.

utterance: Twenty one.

utterance: Yeah, that's correct.

utterance: Next, I need to verify your email.

utterance: My email is James Brown at amyspy dot com.

utterance: Thank you sir.

utterance: Yeah.

utterance: To reset your password, we need to generate a new username and password.

utterance: That's okay.

utterance: Can you come up with a name you can easily remember?

utterance: #Uh, Houghmed.

utterance: Houghmed like h.o.u.g.h.m.e.d?

utterance: Yes, that's correct.

utterance: Perfect, and your new password?

utterance: R. e. i. zero. S. e. a. m. o. o.

utterance: That's good.

utterance: Thanks.

utterance: Before I proceed, is there anything else I can help you with?

utterance: Yeah, I want to ask if I can change the password on the website instead of making a phone call?

utterance: Yes, sure you can, the reset link will be sent to your email. And if you wish to call, I'll be glad to help you.

utterance: Oh, that's good. Thank you.

utterance: Alright, please hang on sir, I will proceed to reset your password in the system.

utterance: Yeah, sure.

utterance: Okay done. Your password is reset successfully.

utterance: Thank you.

utterance: You can check your email to confirm your new password.

utterance: That's great.

utterance: Thanks you so much sir. And one last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction.

utterance: Okay, I'll do that.

utterance: Thank you.

utterance: Have a nice day.

utterance: Sure, and you too!

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to enroll in an insurance plan.

utterance: Okay, which of our plans would you like to enroll in?

utterance: can you tell me about your insurance plans?

utterance: Automobile plan, condo plan.

utterance: Did you say condo plan?

utterance: Yes, condo plan.

utterance: Okay, you can proceed.

utterance: Homeowner, life, pet and renters plan. Which would you like to enroll in?

utterance: Life insurance.

utterance: Okay, so first you'll need to create an account.

utterance: Okay.

utterance: I'll need your first name and last name.

utterance: Lennon Bey.

utterance: Okay, Lennon as the first name and Bey as last name?

utterance: Yes.

utterance: Please provide your phone number.

utterance: Six four four nine seven seven one nine two four.

utterance: Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.

utterance: I'd prefer the name of my first pet and he was Crux.

utterance: What's your date of birth?

utterance: August twenty-four, four thousand.

utterance: Your street address please.

utterance: One four four seven Tipple Road Philadelphia, Pennsylvania.

utterance: Okay, so your state is Pennsylvania.

utterance: Yes.

utterance: And your city is?

utterance: Philadelphia.

utterance: What's your zip code please?

utterance: Three three one zero one.

utterance: You'll need to provide your social security number.

utterance: Six one four four seven three three seven eight.

utterance: We're done with the account creation. You say you want life insurance is that correct?

utterance: Yes.

utterance: We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?

utterance: The whole life insurance plan.

utterance: That is one thousand eight hundred dollars per year.

utterance: Yes, how do I make payment?

utterance: I'll need your credit card number, the expiration date and the credit card CVV.

utterance: My credit card number is six seven nine seven four six six eight seven two two three one one zero four.

utterance: You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?

utterance: Yes.

utterance: The expiration date please.

utterance: July four zero four three.

utterance: Okay. Provide your CVV and proceed to make payment.

utterance: Nine four two. Payment made.

utterance: Kindly hold on while I confirm your payment. Your payment has been made successfully.

utterance: Okay.

utterance: Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you so much, do have a great day.

utterance: Thanks you too. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.

utterance: Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind.

utterance: Go ahead.

utterance: May I have your first name and last name please?

utterance: My name is Paul Simeon.

utterance: Okay, Paul as your first name and Simeonas your last name?

utterance: That's it.

utterance: l'll also need you customer number.

utterance: Where can I find that? I'm not really familiar with all these digits.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four to six number right?

utterance: It's always eight digit long.

utterance: yes, it is.

utterance: Right. Call that number for me please.

utterance: Yeah. It's two one seven four.

utterance: two one seven four.

utterance: two eight seven seven.

utterance: two eight seven seven.

utterance: That's it.

utterance: Okay. two one seven four two eight seven seven right?

utterance: Yeah. That's correct.

utterance: May I have your date of birth please?

utterance: It's twenty fourth of June nineteen eighty two.

utterance: You said twenty fourth of June, nineteen eighty two right?

utterance: Sure.

utterance: To check your payment status, I need to have your policy number. You can find this number on your account page in our website.

utterance: okay, give me a moment. Let me look for it.

utterance: Sure, please take your time.

utterance: Policy number, Is it the string of number below my profile picture?

utterance: yes exactly. Could you read that number to me?

utterance: Sure. It's four six seven.

utterance: Four six seven.

utterance: Nine four four.

utterance: Nine four four.

utterance: Eight two three.

utterance: Eight two three.

utterance: Yep thats it.

utterance: Okay. Four six seven Nine four four Eight two three right?

utterance: Yes that's correct.

utterance: One last thing. When did you make the payment?

utterance: that should be two days ago at around sixteen hundred hour.

utterance: Okay, just a moment please.

utterance: Thanks for being patient with us sir.

utterance: No problem.

utterance: I'm pleased to inform you that your payment is succesful.

utterance: Thanks. What a relieve.

utterance: We're very sorry for any inconveniences.

utterance: It'alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: You're welcome.

utterance: Do have a great day.

utterance: You too. Bye!

utterance: Bye!


utterance: Hello Good day. This is Anabel speaking from Rivertown customer care service how may I help you.

utterance: Good day my name is Nelson.

utterance: mister Nelson how may I help you?

utterance: I will like to cancel a plan.

utterance: Okay if I hear you well mister Nelson you said you want to cancel a plan.

utterance: Yes.

utterance: Okay Sir. which plan is it sir?

utterance: #Hm Basic auto plan.

utterance: Okay sir. I will like to ask you some questions about your account.

utterance: Okay i am listening.

utterance: Please Sir can I have your account name?

utterance: Nelson Clifford.

utterance: Okay Sir. Please sir can you provide your account number?

utterance: #Hm five five.

utterance: Five five.

utterance: Six Nine.

utterance: Six One.

utterance: #Er it is not six one.

utterance: Sorry Sir please call it again sir.

utterance: Six nine.

utterance: Six nine.

utterance: Three zero.

utterance: Three zero.

utterance: Four eight.

utterance: Four eight.

utterance: That is all.

utterance: Okay sir please provide your address sir.

utterance: My address?

utterance: Yes Sir.

utterance: Do you need that to cancel a plan?

utterance: Yes sir. For verification.

utterance: Okay. it is one two five five Aspen Court Boston.

utterance: mister #Uh Nelson Kindly please provide your phone number sir.

utterance: Six one seven three five three eight six zero one.

utterance: Okay Sir. Six one seven three five three eight six zero one is that it sir?

utterance: Yes.

utterance: Okay sir you said your plan is basic auto Sir?

utterance: Yes it is.

utterance: Okay Sir. Your plan here will expire tomorrow Sir.

utterance: I am aware that is why I want to cancel it.

utterance: Okay sir but you can just renew the plan sir.

utterance: I know but I want to cancel it for now. can you just stop this question and move on with the cancellation?

utterance: Okay sir. I just cancel your plan Sir.

utterance: Thank you.

utterance: Okay Sir. is that all you will like me to do sir?

utterance: Yes for now.

utterance: Okay mister Nelson. please can you help with rating after the call?

utterance: Okay mister

utterance: Anabel.

utterance: mister Anabel. Bye.

utterance: Bye bye Sir.


utterance: Hello, thank you for calling Rivertown insurance. My name is Angela. How can I help you today?

utterance: Hi, my name is Paul, I heard about your company in one of your commercials and I hope your services are as good as it was presented.

utterance: Wow, that is a great thing to hear. Of course our services are the best you could get anywhere sir.

utterance: yeah I hope so too.

utterance: definitely sir, we will not in any way disappoint you. Which of the plans interested you?

utterance: i just got a new car and I'm looking at having the best insurance coverage on my new whip.

utterance: Congratulations on the new acquisition. You are definitely in the right place.

utterance: Since you are a new customer we will have to create an account for you before we go ahead.

utterance: Can you provide me with your first name.

utterance: That won't be a problem, My first name is Paul Elrod but my friends call me PeeGuy.

utterance: that's funny of you, Paul will be just fine. #Uh can you give me your last name.

utterance: What do you mean? I just gave you my name.

utterance: I mean your last name.

utterance: My last name is Elrod.

utterance: To confirm Elrod is spelt H.E.R.O.D?

utterance: not at all, that spelling is wrong. The right spelling is E.L.R.O.D.

utterance: oh, my bad! Sorry about that. The right one is E.L.R.O.D.

utterance: Yeah, Thats right. I'm used to people missplelling my name.

utterance: I will be needing your phone number.

utterance: my phone number is four eight zero.

utterance: four eight zero.

utterance: nine four one.

utterance: nine four one.

utterance: zero seven one two.

utterance: zero seven one two.

utterance: can I have your date of birth.

utterance: no problem, my date of birth is thirteenth of August, nineteen seventy seven.

utterance: ok got that, I will be needing your address.

utterance: this is becoming an interrogation. The line of questionning is becoming too much.

utterance: is there no other way to create an account?

utterance: ofcourse, you can create an account on our official website.

utterance: I'm sorry about the stress but we are almost done.

utterance: It's no problem then.

utterance: my address is four eight six six Elmwood Avenue Scottsdale, AZ eight five Sorry.

utterance: five one.

utterance: four eight six six Elmwood Avenue Scottsdale, Arizona eight five two five one, correct?

utterance: Yes.

utterance: what is your zip code.

utterance: nine nine five two four.

utterance: nine nine five two four correct?

utterance: yes.

utterance: you will need to provide me with your social security number.

utterance: ok, the nember is nine six five two.

utterance: nine six five two.

utterance: sorry nine nine five two, I made a mistake.

utterance: ok no problem nine nine five two.

utterance: six four six one zero.

utterance: six four six one zero.

utterance: nine six five two six four six one zero, correct?

utterance: Absolutely right. I hope the interogation is over.

utterance: it's just one last step to completing the process.

utterance: okay.

utterance: please chose a security question.

utterance: What is a security question and can I just choose any?

utterance: this is a question that helps you authenticate and secure your account.

utterance: you chose from a range of questions five questions.

utterance: either, What is your mother's maiden name?, What is the name of your childhood best friend?, What is the name of your high school?

utterance: it's enough, I will just go for the first question what is my mother's maiden name.

utterance: her maiden name is Stones.

utterance: ok thats noted.

utterance: just hold on a few seconds, your account is almost set.

utterance: ok no problem.

utterance: it's all set. Your account is now ready. A message has being sent to your phone.

utterance: wow! I just got it.

utterance: it's my pleasure sir, would you like to create a plan now sir?

utterance: no no no, I would prefer to do that some other time. I'm scared of getting hooked on with unlimited line of questioning.

utterance: Can I get informations on your website?

utterance: Yes you can sir.

utterance: then that will be all.

utterance: Ok sir, thanks for creating an account with us, do enjoy the rest of your day sir.

utterance: thanks.


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: Good morning. How are you?

utterance: I'm very well good and you?

utterance: Fine as well.

utterance: How may I help you sir?

utterance: A friend of mine referred me to your insurance company and he told me you offer the best rates in California.

utterance: Oh! That's so nice of your friend.

utterance: Actually, I recently lost him to an automobile accident and it's been so hard moving on.

utterance: I'm sorry for the loss of your friend sir.

utterance: Prior to his death, We both planned on enrolling in an insurance company that offers the best rate for life insurance.

utterance: Our life insurance plans are flexible and affordable.

utterance: Asides Life Insurance, what other packages do you have?

utterance: Sure sir. We provide insurance for Pets, Rent, Automobile, Homeowner, Condo.

utterance: Whoa! You also have an insurance plan for renters. That's incredible.

utterance: You're right on track sir. So what particular insurance plan do you want?

utterance: I would love to register for life insurance and I would love to know the types of, life insurance you have.

utterance: We have three types of life insurance. We have the Term Life Insurance, Whole Life Insurance and the Universal Life Insurance.

utterance: What are their rates?

utterance: The term life insurance goes for three hundred dollars per year, the whole life insurance goes for one thousand eight hundred dollars per year while the universal life insurance goes for one thousand two hundred dollars per year.

utterance: How does each of the plan types work?

utterance: Term life insurance guarantees payment of a stated death benefit to the insured beneficiaries if the insured person dies during a specified time.

utterance: Go on please.

utterance: The univesal life insurance is a permanent life insurance with a coverage that lasts a lifetime and builds actual cash value that is separate from the death benefit.

utterance: sounds lovely. What about the whole life insurance plan?

utterance: Whole life insurance plan provides permanent death benefit coverage for the life of the insured. It also comes with savings component in which cash can build up.

utterance: Whoa! This is mindblowing. I'm interested in the whole life insurance plan.

utterance: I will need some of your details for identification sir.

utterance: What details?

utterance: What's your first and last name sir?

utterance: Alfred Steger.

utterance: What's your date of birth sir?

utterance: Januuary Two, Nineteen Eighty Five.

utterance: Can I have your mobile phone number sir?

utterance: sure you can. Eight Five Eight.

utterance: Eight Five Eight.

utterance: Seven Seven One.

utterance: Seven Seven One.

utterance: Nine Five Five Three.

utterance: Nine Five Five Three.

utterance: Eight Five Eight Seven Seven One Nine Nine Five Three.

utterance: Noted sir. Can I have your home address sir?

utterance: Number Four One Six Nine Hood Avenue, San Diego, California. Is that correct sir?

utterance: Yes it is.

utterance: Can I have your zip code sir?

utterance: Nine Two One Two Three.

utterance: I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance.

utterance: Just a minute please.

utterance: What is your mother's maiden name?

utterance: Brandon.

utterance: Your Security question is your mother's maiden name and the answer is Brandon.

utterance: Noted. Any other thing?

utterance: #em. Yes please, I'll need your social security number sir.

utterance: Five Seven Three.

utterance: Five Seven Three.

utterance: Nine Three Three.

utterance: Nine Three Three.

utterance: Three Two Eight.

utterance: Three Two Eight.

utterance: How many more information do you need?

utterance: #em. None for now sir. An account has been created for you sir. Is there any other thing you would love me to do for you sir?

utterance: How will I go about the payment process?

utterance: That's quite easy sir. I can help you with it.

utterance: Oh! I totally forgot. I have a meeting in the next five minutes. I'll give you a call some other day.

utterance: Alright sir. We look forward to receiving your call.

utterance: Thanks for helping out. Have a nice day.

utterance: Bye sir.


utterance: Thank you for calling Rivertown Insurance. This is Jazzabelle. How can I help you today?

utterance: did you say Rivertown Insurance? I didn't quite hear you.

utterance: Yes, this is Rivertown Insurance cutomer support.

utterance: Oh oh oh okay. I thought I dialed the wrong number.

utterance: no you have the right number. How can I help you today?

utterance: Well mhm I think my bill is due. Can you check first?

utterance: I sure can. Who am I speaking with?

utterance: This is Elly Lassater. I'll spell the last name for you it's L A S S A T E R.

utterance: And is Elly spelled E L L I E?

utterance: No no it's E L L Y.

utterance: Okay I am very sorry about that misses Lassater.

utterance: it's okay.

utterance: I need to verify some information in order to gain access to your account, is that okay?

utterance: Yeah whatever you have to do is fine with me.

utterance: First, can I get your birthdate and social security number?

utterance: Wow, you wasn't kidding about my information was you? birthdate is ten twelve seventy-five.

utterance: Okay, thank you for that. And your social security number please.

utterance: five five two six three one nine nine one

utterance: And, is your address still five forty-three East Leopard Street in Morrison Maine with a zipcode of four four one two six?

utterance: Did you say five forty-three?

utterance: Yes.

utterance: Okay, yeah that's right.

utterance: Great. Can you verify your phone number for me?

utterance: You want me to give you my phone number?

utterance: Yes please misses Lassater.

utterance: I don't call myself much so I have a hard time mhm remembering it. I'll have to go get it okay.

utterance: Yes, take your time misses Lassater.

utterance: Alright sorry about that.

utterance: It's okay I totally understand!

utterance: My phone number is one six one three two six two five four nine six.

utterance: Great! I do see that your bill is due tomorrow. Do you wanna go ahead and pay that now?

utterance: mhm well are you gonna charge me any charges or you know fees for paying it now with you cause I think they do sometimes.

utterance: Absolutely not misses Lassater.

utterance: Then yes I do wanna pay it.

utterance: And how would you like to pay that today?

utterance: What do mean on the phone with you is what you said right?

utterance: Yes I'm sorry misses Lassater. I meant would you like to use a credit or debit card or a checking or savings account to make your payment today?

utterance: Oh okay I was a little confused there. mhm I guess I will use my credit card.

utterance: I am ready for your card number whenever your ready misses Lassater.

utterance: I think I might need to go get it. Hold on let me check yeah I have it here. The number is four three four seven six five five two five five three six five two two one.

utterance: I'm gonna repeat that back to you okay.

utterance: That's fine!

utterance: I have four three four seven six five five two five five three six five two two one. Is that correct?

utterance: Sounds good to me .

utterance: And, what is the expiration date on that card misses Lassater?

utterance: Oh gosh that is hard to see. Let me get my glasses, here we go. Okay it looks like oh my zero three twenty-three.

utterance: Okay and the three digit security code.

utterance: The what? Oh that number on the back.

utterance: Yes misses Lassater.

utterance: It's one six seven.

utterance: And, is the zipcode for your card the same as your mailing address?

utterance: Yes it is.

utterance: Okay and that's four four one two six correct?

utterance: Yes that is right.

utterance: Okay misses Lassater how much do you wanna pay today?

utterance: I jsut want to pay my bill that's all.

utterance: Okay your bill for this month is eighty-three dollars and twenty-nine cents.

utterance: did you say a hundred and eighty-three dollars?

utterance: Oh no misses Lassater. It's eighty-three dollars and twenty-nine cents.

utterance: Oh okay I was gettin a little scared there. Yes yes that sounds better.

utterance: And, that is the amount you want to pay with your credit card today, correct?

utterance: Yes.

utterance: Okay misses Lassater. I have charged your card ending in five two two one in the amount of eighty-three dollars and twenty-nine cents. Your bill is paid in full for the month of July.

utterance: Oh good thank you. That was so much easier for me than doin it on the computer.

utterance: Well misses Lassater we can set up your payments to automatically be charged to your credit card each month when they are due if you'd like.

utterance: mhm well I don't know about that. Are you just gonna charge me my bill every month?

utterance: Yes ma'am.

utterance: Amd you won't charge me stuff I don't know will you? Like fees and mhm other stuff?

utterance: No misses Lassater. We will only charge you for your amount due each month on your bill.

utterance: Okay then go ahead and do that. So mhm I won't need to call in and do this anymore? Like we did today?

utterance: You sure won't misses Lassater. When your payment is due your credit card will automatically be charged.

utterance: Oh wait a minute. Will I be able to take that off if I want to. Like cancel it so you don't charge me anymore?

utterance: You sure can. If at anytime in the future you would like us to stop charging your card automatically you can either go online and stop it or you can call us anytime and we will stop that for you.

utterance: Oh okay then. That's fine. As long as it won't be hard to stop if I want to okay?

utterance: Okay. I see here that you have been receiving your bill each month in the mail. Would you like to change that to go to your email address each month?

utterance: I can't do that. I don't use that email thing very much. And, sometimes I don't go into it for a long time. I would never see my bill!

utterance: Okay, that's fine. You can leave it going to your mailing address.

utterance: Well you know what can I mail it to my daughter's email box? She looks at her stuff all day!

utterance: yes you can send it to any email youi want to misses Lassater.

utterance: Okay then let's send it to her. Maybe she will pay it for me .

utterance: And, what is her email address?

utterance: Her email box is Jenny Lassater at wi-fi mail dot com. Wi-Fi has a dash in the middle like W I - F I.

utterance: Okay I have her email as Jenny Lassater at W I - FI dot com, correct?

utterance: Yep that sounds right I guess.

utterance: Okay I would like to go over what we did today misses Lassater.

utterance: Okay.

utterance: Alright. First we added your credit card ending in five two two one to your account. We also made a payment on your bill which is paid in full in the amount of eighty-three dollars and twenty-nine cents.

utterance: Yeah and put me down to pay well so you guys charge me when my bill is due.

utterance: Yes that is correct misses Lassater. I also set you up with automatic billing with the credit card we added today.

utterance: So I won't need to call anymore?

utterance: No misses Lassater. Your card will automatically be charged when your bill is due okay?

utterance: okay I just wanna be sure your not gonna charge me late fees if it don't pay my bill.

utterance: No late fees misses Lassater. Your bill will be automatically paid each month with your card.

utterance: Okay that sounds good.

utterance: Also, we added an email address to have your bills start going to it instead of your mailing address.

utterance: Yeah my daughter's email.

utterance: Yes that's right. Okay so is there anything else I can help you with today misses Lassater?

utterance: No I think that is it. If I think of anythng I will call back

utterance: Okay. Thank you for calling Rivertown Insurance and you have a great day misses Lassater!

utterance: Thank you. Bye-bye.


utterance: This is Agent Jared at Major Insurance. How can I help you today?

utterance: Yeah. Hi. I need to get my ex off my auto insurance policy.

utterance: Okay Mam. Can I get your name and policy number. We'll get that dependent off your policy quickly.

utterance: Well first of all my name is Joan Mean not mam.

utterance: I apologize miss Mean. What is your policy number please?

utterance: No I don't have it on me. Can't you just use my name?

utterance: #Ah no mam. If you don't have your policy number I'll just need to ask you a few more questions.

utterance: Jeez how long is this going to take?

utterance: Can you please hold for a moment and I'll try to pull up your account.

utterance: #Oh wait, let me see if it's here. #Ah I just want him out of my life, maybe over here this mess. Wait here it is. four nine seven.

utterance: Four nine seven. miss Mean there should be six more numbers.

utterance: Yeah, yeah got distracted four nine seven zero two three nine nine one one.

utterance: Just one moment, waiting for the computer.

utterance: Fricking technology. I hate it and him.

utterance: I understand, let's get this ex out of your life or at least off your policy.

utterance: Thanks sorry if I've been rude to you.

utterance: No worries. I have an ex too.

utterance: Alright, let's see here. I assume it's Joe Mean that you'll be removing from this policy?

utterance: Yes I guess, insurance policy is one thing, life is another.

utterance: I can put in a request for removal but mister Mean will have to call or come in to make changes final.

utterance: What, no way. He has to call?

utterance: Yes, it's company policy. But you are the policy holder, let me see what I can do. May I put you on hold for a moment?

utterance: Yes see what you can do please.

utterance: I have your phone number here let me try to work around this and I'll call you right back. Is that okay miss Mean?

utterance: Sure thank you.

utterance: Hello miss Mean. This is Jared at Major Insurance. I think I have an answer.

utterance: #Oh great, what's the plan?

utterance: Why don't you remove yourself, and start a new policy.

utterance: Hey that's perfect. Jared you are the man!

utterance: Okay. Is all of your information correct so that I can transfer it easily?

utterance: #Ah I think so.

utterance: Joan Mean. three three zero Groovy Street, Minnesota. five five six five six.

utterance: Yep. email address is JMean at gmail dot com. two one eight one two eight eight nine zero zero is my phone number.

utterance: And your birthday is December twelvth nineteen eight seven correct?

utterance: I think so.

utterance: Okay a couple more mouse clicks. #Oh mhm. I see that this new policy change will cost you fifty dollars. Is that okay?

utterance: It's cheap Jared. No problem. Do you need payment today or will I be billed?

utterance: #Er sorry about that miss Mean. I'm still learning these charges.

utterance: Not a problem Jared.

utterance: Great thanks and payment can be either billed or you can pay today.

utterance: Billed to my new policy with the same credit card information that on his policy. #Oh wait remove that from the old account!

utterance: It's already off the old account and he'll need to add a new payment agrangement.

utterance: Jared you are the the man!

utterance: Thank you miss Mean. Email has been sent to your account with all the new policy information.

utterance: You too miss Mean.


utterance: Good afternoon, thanks for calling Rivertown Insurance customer care. How may I help you?

utterance: Good afternoon. How are you?

utterance: I'm fine sir. How are you as well sir?

utterance: Very well fine too.

utterance: What do you need help with?

utterance: I recently moved to a new city and I need to update my address.

utterance: #em, So you want me to help you update your address right?

utterance: Exactly and I also want to add a dependent to my insurance account profile.

utterance: What's your first name, last name and date of birth?

utterance: My first name is Jack and my last name is Darlington.

utterance: Your date of birth sir?

utterance: July Sixteen Nineteen Seventy Six.

utterance: Your phone number and Social security number sir.

utterance: My phone number is Six One Nine Three and my email address is Jackdarl at gmail dot com.

utterance: Six One Nine Three.

utterance: Six Seven Eight Eight.

utterance: Six Seven Eight Eight.

utterance: Three Two.

utterance: Six One Nine Three Six Seven Eight Eight Three Two right?

utterance: Yes.

utterance: Your Social Security Number.

utterance: Four Zero Zero Four.

utterance: Four Zero Zero Four.

utterance: Zero Four Eight Two Six.

utterance: Zero Four Eight Two Six.

utterance: Please kindly reconfirm.

utterance: Four Zero Zero Four Zero Four Eight Two Six right?

utterance: Sorry, the last digit is Five.

utterance: Okay. Corrected.

utterance: Any other information?

utterance: What is the answer to your security question?

utterance: Michael Davidson.

utterance: Okay. Your previous address sir.

utterance: Number two eight six, Ashcraft Court, Los angeles, California.

utterance: Confirmed.

utterance: Hold on for a minute sir.

utterance: No problem.

utterance: Your new address sir.

utterance: Let me check my house document for the street number.

utterance: No problem sir.

utterance: Number Three Seven Four One, Zappia Drive, Lexington, Kentucky.

utterance: Number Three Seven Four One, Zappia Drive, Lexington, Kentucky right?

utterance: That's right.

utterance: you also want to add a dependent to your insurance account right?

utterance: Yes please.

utterance: Your policy number sir?

utterance: Three Two Three Four.

utterance: Three Two Three Four.

utterance: Nine One Six Two.

utterance: Confirmed.

utterance: What is the relationship of the dependent to you?

utterance: He's my son. His name is Gabriel.

utterance: What is his last name?

utterance: Darlington.

utterance: His birth date sir?

utterance: May Six Nineteen Ninety Five.

utterance: Does he have any health issue?

utterance: Yes, He is Autistic. He was diagnosed of autism on his second year birthday.

utterance: Alright sir. Dependent successfully added.

utterance: Instead of calling the helpline all the time, is there a way I can do other things on my own?

utterance: Yes sir. We have a mobile app that helps in solving the needs of customers.

utterance: How do I go about it?

utterance: The app is called Rivertown app. You can download it on IOS store, sign up for it and access all your information in one place.

utterance: Wow! That's a good innovation.

utterance: Thank you sir. Is there any other thing you need help with?

utterance: That would be all for now. Thank you.

utterance: Thanks for choosing Rivertown Insurance. We hope to serve you better. Have a lovely day sir.

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Wilfred Paulson.

utterance: Okay, Wilfred as your first name and Paulson as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's seven seven six.

utterance: Seven seven seven six.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, seven seven seven six four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said seven seven seven six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is April sixteenth, nineteen eighty one.

utterance: April sixteenth, nineteen eighty one April fifteenth, nineteen eighty one?

utterance: It's April sixteenth, nineteen eighty one.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: Alright. May I should continue with the change in security question?

utterance: Please do.

utterance: kindly provide the answer to the new security question.

utterance: You haven't provide the new security question yet?

utterance: Oh! Sorry.

utterance: It's nothing. Kindly tell me the new security question.

utterance: What's your mother's maiden name?

utterance: her maiden name is Mercy.

utterance: Mercy.

utterance: Yes.

utterance: I'll proceed to change in security question on the system. Do you confirm change in security question?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. Your security question is now changed.

utterance: thanks.

utterance: Is there anything else I can help you with?

utterance: well, that will be all for now.

utterance: Thanks for your call. Do have a great a day!

utterance: Thanks and you too. Bye!

utterance: Bye!


utterance: Hello, this is Rivertown insurance customer service. How may I help you?

utterance: Hi, I will love to change my address.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Lizzy Kingsley.

utterance: Okay, Lizzy as your first name and Kingsley as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is two two right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Yeah. It's four four one two.

utterance: Four four one two.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, four four one two four four four three, is that correct?

utterance: Okay. No worries ma. You said four four one two four four four two right?

utterance: Yes, that's right.

utterance: Sure. My date of birth is October sixth, nineteen eighty one.

utterance: October sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: May I have your phone number?

utterance: One two three four.

utterance: One two three four.

utterance: Five four three two one.

utterance: Five four three two one.

utterance: Yes.

utterance: You said, one two three four five four three two one.

utterance: Exactly.

utterance: Okay. Please ma can you kindly provide me the security number?

utterance: That should be nine nine eight eight.

utterance: Okay nine nine eight eight.

utterance: Yes.

utterance: Please provide me your mother maiden name which is the security question.

utterance: Eliza.

utterance: Good. Can you call out the old address for me please?

utterance: Thirteen smithwood street, Carlifornia.

utterance: thirteen smithwood street, Carlifornia.

utterance: Yes.

utterance: Good. Can you call out the new address for me please?

utterance: One fifty five smithwood street. Carlifornia.

utterance: Your address has been successfully change.

utterance: Thanks.

utterance: Thanks for contacting us, do have a great day.

utterance: Thank you too.

utterance: Bye!

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Harald Almaraz.

utterance: Okay, Harald as your first name and Almaraz as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's one one one six.

utterance: One one one six.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: You said one one one six four four four three right?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said one one one six four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is September sixth, nineteen eighty one.

utterance: September sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the plan you enrolled in and the one you want to change too?

utterance: Please before that can you please tell me the different the between the tiers of the life insurance plan?

utterance: The different implies in the name given to it sir.

utterance: Okay now I understand.

utterance: Okay, kindly provide me with the plan and plan type.

utterance: Okay, I enrolled in life insurance and the plan type is term life insurance.

utterance: Okay. What plan did you want to change too?

utterance: I want to migrate to Whole Life Insurance.

utterance: uh do you the price tag for that plan?

utterance: No.

utterance: The Whole Life Insurance is one thousand eight hundred dollars per year.

utterance: Okay please go on with the plan change.

utterance: Can I go on with the plan change?

utterance: Yep.

utterance: Okay done. Your plan is now changed.

utterance: thanks.

utterance: well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes, we do. Would you like to know the types of pet insurance plans we offer?

utterance: Sure. Go on please. I can't wait to get Cassie insured.

utterance: Cassie?

utterance: Oh! That's my dog's name. Please go on.

utterance: Okay. So we offer two types of pet insurance.

utterance: Okay.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.

utterance: please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.

utterance: Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.

utterance: Duly noted sir. Thank you so much sir. Is there anything else I can help you with?

utterance: one last thing please.

utterance: okay.

utterance: I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.

utterance: We are so sorry about that. May I know your first name and last name please?

utterance: My name is James Rodeo. I want this issue addressed as soon as possible. Why would I be charged twice for a bill I'm supposed to pay for only once.

utterance: Like I said earlier, all issues will be resolved sir.

utterance: I just hope so because this isn't the first time. There should be a system that detects these things. I said the same thing the last time.

utterance: Your complaint is duly noted. We will make sure we look thoroughly into this issue and make amends.

utterance: Alright. Well, just go on.

utterance: Okay sir. May I know your date of birth and phone number too?

utterance: My date of birth is October fifth, nineteen ninty one.

utterance: October fifth, nineteen ninty one. Is that correct?

utterance: Yes, that's it.

utterance: Okay. kindly provide your phone number.

utterance: My phone number is four four four three.

utterance: four four four three.

utterance: one two one.

utterance: one two one.

utterance: three four three.

utterance: three four three.

utterance: Yes, that's it.

utterance: Four four four three one two one three four three. Is that correct?

utterance: hold on, did you just say three four three?

utterance: Yes, I did. The last three numbers you mentioned were three four three.

utterance: that's wrong. I actually wanted to say two four three not three four three.

utterance: Alright. So the last three numbers are two four three. Is that right?

utterance: Yes, that's right.

utterance: I will repeat the numbers. Four four four three one two one two four three. Is that right?

utterance: Yep, that's it.

utterance: Now, kindly provide your social security number.

utterance: Alright, my social security number is kindly give me a moment please.

utterance: Sure. Take your time.

utterance: okay. Got it. My social security number is one one two.

utterance: one one two.

utterance: four one one.

utterance: four one one.

utterance: three two five.

utterance: three two five.

utterance: Yes, that it.

utterance: One one two four one one three two five. Is that correct?

utterance: Yes, that right.

utterance: Okay. I'd like you to give an answer to your security question.

utterance: My security question?

utterance: Yes, that's right.

utterance: Okay. Go on.

utterance: Your security question is the name of your childhood best friend. Is that correct?

utterance: Well, I'm not really sure if that was what I used as my security question but I think it is. There is only one person I can think of as my childhood best friend.

utterance: Okay. Kindly give an answer to that sir.

utterance: the name of my childhood best friend is Gareth Paul.

utterance: You're right sir. It's Gareth Paul.

utterance: Yes of course. The most interesting part is that Gareth still remains my best friend till date. We are just like brothers.

utterance: That's interesting sir.

utterance: Yes it is.

utterance: Alright sir. May I know when the incident occurred? I'd like to know when both bills were deducted.

utterance: give me a moment, I wrote those down before I called.

utterance: Take your time.

utterance: got it. Yes, the first billing was on September twenty ninth at nine a.m. while another immediately took place around nine thirty a.m.

utterance: Okay. Kindly hold hold while I check the system.

utterance: Sure.

utterance: Could you provide the amount that was billed on both occasions?

utterance: Yes, actually I was billed the same amount twice.

utterance: I'd like you to be more specific sir.

utterance: Okay, well, i was billed two hundred dollars twice.

utterance: Alright sir. Kindly hold on while I try to lodge your complain.

utterance: Sure, take your time.

utterance: Your claim has been lodged successfully. Your claim number is four four one one.

utterance: Oh! Okay. four four one one.

utterance: Two two one five.

utterance: Two two one five.

utterance: Three eight.

utterance: Three eight.

utterance: Yes, that's it. Your complaint will be addressed as soon as possible.

utterance: just to be sure. You said four four one one two two one five three eight right?

utterance: Yes, that's right.

utterance: Okay. So when will my money be refunded?

utterance: It will be accessed within twenty four hours and your money will be refunded.

utterance: Oh! Okay.

utterance: Yes sir. Kindly be patient with us.

utterance: No worries. I just hope this doesn't happen again.

utterance: We are working towards giving the very best to our customers.

utterance: I hope you're right.

utterance: That's for sure sir. Feel free to bring other complaints and suggestions to us. We'll treat them with utmost importance.

utterance: I'll do that.

utterance: May I know if there is anything else I can help you with?

utterance: Well, #em, I would like to know if I can report this on the website instead of having to make a call.

utterance: Sure, you can. I'll guide you on how to do that.

utterance: Oh! Okay. That's reassuring.

utterance: If you want to make a report next time, all you need to do is visit our website and click on the customer care icon.

utterance: please give me a moment. I need to write this down.

utterance: Sure. Take your time.

utterance: Okay. Please go on. you said I'll click on the customer care icon after logging in right?

utterance: Yes, that's right.

utterance: So what do I do next?

utterance: After clicking on the customer care icon, you can contact us through our social media platforms or by sending us mail.

utterance: Your social media platforms??

utterance: Yes sir.

utterance: I think I'll prefer sending you a mail.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Nah, that's all.

utterance: Thanks for contacting us sir. Have a nice day!

utterance: You too, bye!


utterance: Hello welcome to Rivertown customers service my name is Angela how may I help you?

utterance: My name is Clement.

utterance: Okay mister Clement, how may I help you?

utterance: I will like to change my password.

utterance: Okay Sir. mister Charles if I get you well you will like to reset your password?

utterance: Not Charles. Clement.

utterance: Oh sorry sir mister Clement you want to change your password?

utterance: #Hm yes.

utterance: Okay sir. Do you have your account policy number?

utterance: #Uh is it the nine digit sent during registration?

utterance: Yes it is.

utterance: Okay. I have it.

utterance: Let me have it.

utterance: One four.

utterance: One four.

utterance: Three one.

utterance: Three nine.

utterance: No, three one.

utterance: Oh sorry three one.

utterance: Two two.

utterance: Two two.

utterance: Nine zero four.

utterance: Nine zero four.

utterance: That is all.

utterance: Okay. One four three one two two nine zero four.

utterance: Yes.

utterance: Okay. Can I have the answer to your security question?

utterance: What is the security question?

utterance: What is the name of your first pet?

utterance: Warrior.

utterance: Okay. Do you have the number or the Email linked to your account?

utterance: #Um I am not sure.

utterance: Please confirm before I send you a link to reset your password.

utterance: Okay I have the Email.

utterance: Can you provide it to know if it is the same with the one I have here.

utterance: You have it with you already. Can you just reset it?

utterance: Sorry sir. I need to verify this in order to secure your account.

utterance: #Hm Okay. Clement two four at gmail dot com.

utterance: Okay sir. #Hm should I reset it for you or I should send a link for you to do that?

utterance: Help me with it.

utterance: You will have to respond to a pop up message for you to input your password.

utterance: Okay.

utterance: The message has been sent.

utterance: Okay. Have seen it and I just created a new password.

utterance: Okay Sir. mister Clement I am sorry if have stressed you in any way. I had to do this to secure your account.

utterance: I understand no problem.

utterance: Is that all you want me to do?

utterance: #Uh yes for now.

utterance: Okay sir. Thanks and have a nice day.

utterance: Okay mister

utterance: Angela Sir.

utterance: mister Angela bye will contact if I need something else.

utterance: Okay Sir. No problem. Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Martinez Redox.

utterance: Okay, Martinez as your first name and Redox as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's nine nine nine nine.

utterance: Nine nine nine nine.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, nine nine nine nine four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said nine nine nine nine four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is March sixth, nineteen eighty one.

utterance: March sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: mhm.

utterance: Alright. May I know the bill period?

utterance: One month ago.

utterance: Okay. Please provide me your bank details.

utterance: Okay account number.

utterance: Please go on.

utterance: Seven two nine nine.

utterance: Seven two nine nine.

utterance: Nine nine five seven.

utterance: Nine nine five seven.

utterance: Five four.

utterance: Okay Five four.

utterance: Yes.

utterance: Bank account type?

utterance: It's a checking account.

utterance: Checking account.

utterance: Yes.

utterance: Bank routing number please ma?

utterance: Two two zero seven five four nine six two.

utterance: Yes.

utterance: Wait a moment while I do that.

utterance: Okay.

utterance: Can I proceed with the payment?

utterance: Please go on.

utterance: You have successfully paid the bill ma.

utterance: Thanks.

utterance: Is there's anything else I can do for you?

utterance: No, that will be all for now.

utterance: Okay, thanks. And do have a great day!

utterance: Thanks and you too!

utterance: Bye!

utterance: Bye!


utterance: Hello, you are currently speaking with Rivetown Insurance customer service. My name is Julian, How may I be of service to you?

utterance: The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you.

utterance: Whoa, that is such an encouraging word coming from you. So, which of the plans do you wish to register for?

utterance: I will like to enrol for the life insurance policy.

utterance: That won't be an issue, I can help you get registered right away.

utterance: Ok then, but first can I get my current policy number.

utterance: Of course, I can help you get that.

utterance: Please do!

utterance: Yap, I will need you to provide me with your first name and your last name.

utterance: My first name is Bonnie.

utterance: Bonnie is spelled B.O.N.I.E, correct?

utterance: Nah, thats wrong it has double N, as in B.O.N.N.I.E.

utterance: Oh, sorry about that, please proceed with your last name.

utterance: No offence taken, my last name is Wilson as in W.i.l.s.o.n.

utterance: W.I.L.S.O.N.

utterance: Yep, correct!

utterance: I will need you to provide me with your date of birth.

utterance: My birthdate is second of may nineteen fifty six.

utterance: Gotcha, please give me your customer number.

utterance: That should be the number at the bottom of my card right?

utterance: Yep, correct!

utterance: Ok, let me get my card.

utterance: Sure!

utterance: The number is one one one.

utterance: One one one.

utterance: Zero two one.

utterance: Zero two one.

utterance: Five two.

utterance: Sorry that last number is four and not two.

utterance: Ok, it's five four right?

utterance: That is correct.

utterance: What is the current plan you are enrolled in?

utterance: I'm currently enrolled in Automobile Insurance.

utterance: What plan sir?

utterance: I first did the basic plan for around one thousand dollars I think.

utterance: Yep, correct!

utterance: Then I increased it to that of two thousand.

utterance: You mean the Complete Auto.

utterance: Exactly!

utterance: Gotcha, just hold on while I get your policy number sen to your mobile phone.

utterance: Alright, take your time.

utterance: Huh, your policy number has being sent to your phone. Please confirm reciept.

utterance: Jeez, that was fast!

utterance: That is why we are the best at giving our customers utmost satisfaction.

utterance: speaking about the plan you wanted to enrol for. Can you tell me which particular one it is you want to enrol for?

utterance: Mhm, about that I will like to get a quote for the Life insurance first.

utterance: Ok the, that won be an issue. We have the.

utterance: Can i get that sent to my mail or can I get the information on your website. It will afford me enough time to read understand it well. You know what the say about old age ?

utterance: [Laughter] No problem, please provide me with your email address.

utterance: Bonnie W Wilson at dftmail dot com.

utterance: Gotcha, just a second.

utterance: The mail has being sent.

utterance: Thanks, for the past few decades of my existence, this is actually one of the best customer service I have ever heard, you are sure the best the company has.

utterance: We are all professionals sir, that is why we are the best around.

utterance: Whoa! I see.

utterance: Is there any other thing I can help you with?

utterance: Nah, that will be all for now. I will contact back when I'm done with the mail.

utterance: That will be great, thank you for chosing Rivertown Insurance. Bye!


utterance: Hello, thanks for calling River town Insurance Customer care service. How may I help you?

utterance: Hi I would like to cancel automatic billing on my account.

utterance: Alright. May I have your first name, last name and date of birth ma'am?

utterance: My name is Rose Miler. my date of birth is May Six Nineteen Ninety Five.

utterance: Miss or mister Rose ma'am?

utterance: Miss Rose.

utterance: Can I have your Phone number ma'am?

utterance: Eight Five Nine Two.

utterance: Eight Five Nine Two.

utterance: Eight Five Two.

utterance: Eight Five Two.

utterance: Six Seven Two.

utterance: Six Seven Two. can I have your social security number?

utterance: You ask too many questions. I'm beginning to get impatient.

utterance: We're sorry Miss Rose. We need all these details or proper identification ma'am.

utterance: My social security number is Three Two Three Four.

utterance: You can go on ma'am.

utterance: Five Two Seven Eight Six.

utterance: Gotcha! Confirmed. I need the answer to your security question ma'am.

utterance: Grey. Oh! He was such a cute cat.

utterance: You must have really bonded well.

utterance: Yep!

utterance: So what's the complain ma?

utterance: On the first of May, I was overcharged for my health insurance plan. I laid a complaint and it was resolved.

utterance: Oh! I'm so sorry about that ma'am.

utterance: That's not all. I was also overcharged in the month of June.

utterance: Whoa! I'm so sorry ma'am. Was it resolved the second time?

utterance: Why the fuck would I be billed inappropraitely?

utterance: I'm so sorry ma'am. It won't repeat itself.

utterance: I tried cancelling it on the mobile app but it didn't go through so I had to call your customer care service.

utterance: did you try refreshing the page ma'am?

utterance: No I didn't. I will try refreshing the page next time.

utterance: We're working on your request ma'am. Please do hold on for a minute.

utterance: Oh! That's fine. So far it gets solved, I'm cool with waiting on the line.

utterance: Thank you ma'am. Do you need help with any other thing?

utterance: Yes please. I would love to add a dependent to my insurance account.

utterance: We have successfully cancelled automatic billing on your credit card.

utterance: Finally. Please add a dependent to my account.

utterance: Sure thing. What relationship exists between you and the dependent ma'am?

utterance: She's my mother.

utterance: Her name please?

utterance: Clarion Miller.

utterance: What's her date of birth?

utterance: July Six Nineteen Sixty One.

utterance: Does she have any health challenge?

utterance: Yes she does.

utterance: What's the health challenge ma'am?

utterance: She has stroke and partial amnesia.

utterance: Oh! I'm sorry about that Miss Rose.

utterance: Thank you.

utterance: Dependent successfully added. Is there any other thing you would love me to help you with?

utterance: Nothing for now.

utterance: Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you.

utterance: You're welcome. I think you need to upgrade your app.

utterance: Well noted ma'am. Thank you for calling the customer care service. Have a lovely day Miss Rose.

utterance: Bye.

utterance: Bye Miss Rose.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.

utterance: Okay. I can help you with that. May I have your first name and last name please?

utterance: My name is Paul Kitten.

utterance: Okay. Paul as the first name and Kitten as the last name right?

utterance: Yep, thats right.

utterance: May I have your date of birth and your phone number please?

utterance: My date of birth is June third, nineteen eighty three.

utterance: June third, nineteen eighty three. Is that right?

utterance: Oh! Sorry it's actually June thirteenth, nineteen eighty three not June third, nineteen eighty three. That was a mistake.

utterance: Well, no worries sir. You said June thirteenth, nineteen eighty three. Is that correct?

utterance: Yes, that right. I mean who forgets the day they were born? I can't believe I just said the wrong thing. It's just so funny.

utterance: (laughter), it's alright sir. May I have your phone number sir?

utterance: Sure. My phone number is four four four.

utterance: four four four.

utterance: three three three.

utterance: three three three.

utterance: two two one one.

utterance: two two one one.

utterance: Yes, that's it.

utterance: Okay four four four three three three two two one one. is that correct?

utterance: did you just say two one one one? The last four digits are actually two two one one not two one one one.

utterance: Of course sir. It ends with two two one one.

utterance: Okay. Go on then. I probably didn't hear you right.

utterance: No worries sir.

utterance: So what else do you need?

utterance: I'll need social security number too sir.

utterance: Social security number? I'm not quite sure what that is but okay. I think I have it written down. Just a moment please.

utterance: Sure, take your time.

utterance: Okay-y. My social security number is three three two.

utterance: Three three two.

utterance: One one one.

utterance: One one one.

utterance: five five one.

utterance: five five one.

utterance: No, it's five five seven not five five one.

utterance: Okay. The last three digits are five five seven right?

utterance: Yes, that's right.

utterance: Alright. three three two one one one five five seven. Is that correct?

utterance: Yes, that's correct.

utterance: Okay. Now I'll need you to answer your security questions.

utterance: Security questions? What's that? Why do you need to ask me a strange question when all I asked for was for you to get me the policy number of my current plan.

utterance: Sorry sir, it's actually a question you chose yourself to secure your account. I just need confirmation sir.

utterance: Mhm. So what's it?

utterance: What's the name of your first pet?

utterance: just a moment please.

utterance: Take your time sir.

utterance: Oh! My first pet? I think that will b-be Gerald. Yeah, it's Gerald. Am I right?

utterance: Kindly hold on while I check.

utterance: Okay.

utterance: Yes it is. you're right sir.

utterance: That's something I can never forget. Gerald was my very first pet. A nice dog! Some things can be irreplaceable.

utterance: That's true sir.

utterance: Yes, it is. I missed that dog so much.

utterance: I'm sure you do sir. In order to get you the policy number for your current plan, I'm going to need the name of the plan you're currently enrolled in.

utterance: Oh! That should be Automobile insurance plan.

utterance: Automobile insurance plan?

utterance: Yes, that's right.

utterance: Okay. May I know which type of automobile it is?

utterance: Okay. is it preferred Auto or complete auto? I'm not quite sure. Please can you give me a moment?

utterance: Sure, go on.

utterance: Okay, got it. It's preferred auto.

utterance: Alright. Hold on while I input that into the system.

utterance: Okay.

utterance: Do you confirm that you are currently enrolled in the preferred auto plan?

utterance: Sure.

utterance: Okay. Hold on while I generate your policy number.

utterance: Alright.

utterance: Gotcha, So I'm going to call a set of numbers right now. I want you to take note of them or probably write them out.

utterance: Okay. Please hold on while I get a pen and a paper. I don't have that with me.

utterance: Please take your time.

utterance: I'm ready. You can call the numbers.

utterance: Alright. Your policy number is four four four.

utterance: four four four.

utterance: three two one.

utterance: three two one.

utterance: two nine.

utterance: two nine.

utterance: Yes, that's it.

utterance: O-okay. four four four three two one two nine. is that correct?

utterance: Yes, that's correct sir.

utterance: Oh! Thank you very much.

utterance: Thank you sir. Is there anything else I can help you with?

utterance: Well, I once tried changing my password on the website and I was supposed to receive the reset link on my email but I didn't.

utterance: Okay, would you like to change your password immediately or call back?

utterance: Actually, I was hoping you could tell me the reason why I didn't receive the reset link on my mail.

utterance: Alright sir. May I know how when last you tried resetting your password?

utterance: Well, that should be about a week ago.

utterance: Okay. Kindly provide your email address please?

utterance: My email address is paul kitten at gmail dot com or maybe the one on the file is paul kitten at hotmail dot com. I'm not really sure.

utterance: Please give me a moment to confirm that here for you.

utterance: Oh! thank you.

utterance: Okay sir. The email registered here is paul kitten at gmail dot com not paul kitten at hotmail dot com.

utterance: Oh! Okay. How then do I get the password reset link?

utterance: It's very easy sir. If you do not see the link in your email inbox, kindly check your spam messages. I'm sure it'll be there.

utterance: Oh! Okay. Thanks a lot.

utterance: Not really. That will be all for now.

utterance: Okay. Have a nice day! Bye!

utterance: You too, bye!