utterance: Hello. Is this Darcey James?

utterance: Yes it is? Who's this?

utterance: Hi, Darcey. This is Mindy with American Life Insurance. I'm responding to your message requesting a change of address.

utterance: Oh, okay. Thanks for getting back to me.

utterance: You're welcome. First I need to confirm your identity.

utterance: Sure.

utterance: Okay, let's start with confirming your name with spelling and your date of birth.

utterance: First name D.a.r.c.e.y. Last name J.a.m.e.s. Date of birth is six twenty-seven nineteen sixty-four.

utterance: Thank you for that. Do you happen to have your account number?

utterance: You're calling me, so don't you have my account number in front of you?

utterance: I do. To verify your identity I either need you to give me your account number or your date of birth, social security number, phone number and answer to your security question.

utterance: You need me to give you my phone number when you just called me on it?

utterance: Well, that's true. I guess I've already verified that one.

utterance: Hold on. If you can just use my account number I'll get that.

utterance: Yes, I'll hold. Take your time.

utterance: Found it. It's seven two seven eight nine four two.

utterance: Perfect! Now, let's get that address change for you.

utterance: Finally.

utterance: So I'm showing your address as seven four two Westchester Drive.

utterance: That's my current address, but I'll be moving at the end of the month.

utterance: Okay, so your address update will go into effect then on August first of this year?

utterance: Yes.

utterance: Now I show that you still receive paper billings, and you have a billing scheduled to go out tomorrow. I have two options for you.

utterance: Which are?

utterance: We can switch you to paperless billing, in which case I can do the address change today.

utterance: I don't think I want to do paperless billing. I don't trust that.

utterance: If I don't change you to paperless billing, I'll need to leave your current address in the system for tomorrow's billing to go to your current address. Unless you're all ready getting mail at your new address.

utterance: No. It's an apartment and somebody else lives there until I move in.

utterance: All right, then we definitely don't want to make the address update today or your bill will go to that person.

utterance: So can you just make a note to change it next week?

utterance: Unfortunately our system is not set up to do that, so it would be best if you could call us back once you're in your new residence.

utterance: I have to call you back? Or send you a new email like I did this time?

utterance: Yes, ma'am.

utterance: That's just stupid. Why can't you just make a note to do this next week?

utterance: I wish I could. As I said though, unfortunately our system is not set up to post-date an address.

utterance: I'm sorry, but I can't accept the fact that you can't figure a way to fix this today.

utterance: The paperless billing option would be a way to fix it today. I can even offer you a ten percent discount on your next bill if you sign up.

utterance: Everybody is pushing this paperless billing crap.

utterance: I know change like this can be difficult, but it is the way all businesses are heading. Then there is no worry of bills lost in the mail or delayed. That's been happening a lot more often.

utterance: Well, how exactly does this work?

utterance: Instead of receiving a paper bill in the mail, we'll send you monthly emails with the amount due and the due date. We also follow that up with reminders as it gets closer to your due date, if we haven't received a payment.

utterance: Well, I guess it would be nice to get reminders. My memory's getting worse.

utterance: I'm sorry to hear that. It is a nice feature though, without the headaches of wondering if your payment arrived in the mail.

utterance: Well, that makes sense. But if I get your email and mail the payment it could still be lost.

utterance: Have you considered auto withdrawals?

utterance: Auto what?

utterance: Auto withdrawals. With that, you provide us with your bank information and we'll automatically take the payment out of your account each month.

utterance: This is turning into a lot more than just changing my address.

utterance: We're trying to make your address change easier, but there are so many other advantages to moving you to an auto withdraw plan.

utterance: And you say I get a ten percent discount for doing this?

utterance: Yes. Another advantage.

utterance: And that's every month?

utterance: No, not every month, just this first month as a thank you for making the switch.

utterance: Hmm. And if I don't do this, I have to call you back next week to make this address change?

utterance: Yes. I wish I could help you some other way, but

utterance: Yeah, yeah. I know. You're system is worthless.

utterance: We are getting an upgrade to the system, which should help with this, but that's not going to go into effect until next year.

utterance: You've got a long year ahead of you. Customers aren't happy with stuff like this.

utterance: I understand, miss James. I will certainly make my supervisor aware of your frustration.

utterance: So I have to provide you my banking information now, too?

utterance: I can certainly add it into the system today. Or you can go online and do that yourself.

utterance: Oh, you may as well do it all.

utterance: Okay. Let's get started with your address change.

utterance: Great.

utterance: So, I'll delete your address of seven four two Westchester Drive. And your new address?

utterance: Seven four two, oh wait, that's my current address. Jeez. Five ninety-eight.

utterance: Five ninety-eight.

utterance: Berkshire Drive.

utterance: Could you spell that for me please?

utterance: B as in boy. e.r.k.s.h.i.r.e.

utterance: Got it.

utterance: Pasadena, California nine zero zero six four.

utterance: So, that's five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four, correct?

utterance: Yes.

utterance: And will your phone number be the same?

utterance: Yes. I just use my cell phone. I don't have a landline.

utterance: Thank you. I'll make a note of that.

utterance: Oh sure. The system lets you make that note.

utterance: [laughing sheepishly] Yes it does. Now let's get that banking information, unless you want to do it online.

utterance: No, now is fine.

utterance: Okay, I'll need your bank routing number.

utterance: Uh, I'd have to find my checkbook for that.

utterance: Can you do that now or do you need some additional time?

utterance: Hold on. I can get it.

utterance: Take as long as you need.

utterance: All right I found it.

utterance: Good, and your routing number is?

utterance: Two five three zero six two two three six.

utterance: That's Bank One?

utterance: Yes.

utterance: And your account number? It should be eleven digits.

utterance: Three zeros, two seven eight five seven two six five.

utterance: Now what?

utterance: I think that's it. We'll be changing your address to five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four effective immediately, but by switching you to auto withdrawal for your bill next week, it will automatically come out of your account, so you won't miss anything in the mail. When you get your email confirmation, all of this will be in it, and then you'll get your email confirming we've deducted your payment from your account next week, on the eleventh.

utterance: That's a lot. I think I need a nap.

utterance: Fortunately it's almost time for my break, so I might need one, too.

utterance: Probably.

utterance: Let me just confirm your email is still James, with a capital J, sixty-four at gmail dot com?

utterance: That's it.

utterance: All right, Darcey. I appreciate you sticking with me through this and being so understanding. If there's nothing else, I'll let you get on with your day now.

utterance: Thank you for your patience with me and with your system. Good-bye.

utterance: Good-bye. Take care.


speaker_role: Agent

utterance: Good afternoon Rivertowth Insurance, this is Ruth speaking.How can i help you?

speaker_role: Customer

utterance: Good afternoon. This is Sesse Benny on the line.

utterance: Alright Sir. How May I help you sir.

utterance: Yea....I am having issues trying to login into my account on your website.

utterance: oh!sorry about that mister Benny.

utterance: Alright.

utterance: what was the response when you try to login sir.

utterance: Incorrect username or passsword.

utterance: uh-oh! Ok sir.

utterance: whew! so complicated right?

utterance: huh! not at all sir.

utterance: Ok. good to hear that.

utterance: So. Which of the information are you sure is correct sir?

utterance: oh! you mean?

utterance: Username or passsword.

utterance: Okay I am sure the Username is right.

utterance: Alright....better.

utterance: Okay.

utterance: I will need you to give me the Username sir...

utterance: Ok. this is it, SesseRivertown.

utterance: Alright Sir.

utterance: Hold on for a second sir.

utterance: No problem Ruth.

utterance: Ok sir. please can i have your full name sir.

utterance: You mean first and last name?

utterance: Sure, yes sir.

utterance: Ok. Sesse Benny..

utterance: Please can you spell the last name.

utterance: Alright. Ruth.

utterance: So....it ends with a double r right?

utterance: Yea. correct.

utterance: I will need your policy number too.

utterance: uh-oh! few seconds please, I will need to get into folder.

utterance: No problem sir. take your time.

utterance: Sorry for taking time. I just moved into a new apartment.

utterance: wow!...that's cool.

utterance: Yea. this is it. eight three three one two five six six six.

utterance: I will repeat the numbers for confirmation sir.

utterance: Alright Ruth, go ahead.

utterance: whew! you got the last two digits wrong.

utterance: Oh! my bad. sorry about that sir.

utterance: very correct.

utterance: OK Sir. got it.

utterance: good.

utterance: hold on sir. while I finalise my check.

utterance: no problem Ruth.

utterance: The Username is actually correct sir.

utterance: Bravo. good to hear that.

utterance: At this juncture mister Benny It's either I help you with the password recovery from the system over here............or.

utterance: ok....I am with you.

utterance: Or I will help you generate the password reset link and you finish it yourself.

utterance: uh-oh!

utterance: Are you there sir?

utterance: Yea....since I have you online. I would allow you help me recover the password from your system.

utterance: All good sir. I will need you to answer the following questions in the process of password recovery.

utterance: Okay.

utterance: a second sir.

utterance: um! oh okay.

utterance: Can i have your home address sir.

utterance: I will have to give you the old address right?

utterance: It has to be the one you entered during registration sir.

utterance: ok. One harvey circle, Macomb, Illinois. six five three one four three.

utterance: ok. got it sir.

utterance: good.

utterance: Your phone number sir?

utterance: if i am not mistaken...you said three zero nine two five one eight eight zero one.

utterance: correct.

utterance: ok sir...lastly the last four digits of your social security number.

utterance: five five two two.

utterance: Got it.

utterance: Alright Sir.

utterance: A moment sir.

utterance: No problem.

utterance: Please hold on sir while I actualize the operation.

utterance: oh. ok.

utterance: uh-oh! done sir... password recovered successfully.

utterance: Oh! great one.

utterance: Yes sir...the password is one, two, three, five.

utterance: I am writing it down...a second please.

utterance: ok sir... take your time.

utterance: ok....i am reading it to you for confirmation. one, two, three five.

utterance: correct sir.

utterance: good....yea.

utterance: So....you will be able to login to your account with this password now...

utterance: Alright.....thanks.

utterance: Thereafter....you can now change it to a password of your choice.

utterance: oh! good....Thanks very much for your time.

utterance: You are always welcome mister Benny.As a loyal customer that you are, we are always at your service. is there any other thing I can help you with sir?

utterance: uh-oh! as a matter of fact....now that I have you online....um!... none for now Charlton.

utterance: ok sir... good to hear that and thanks for your patronage sir.

utterance: You are welcome.

utterance: Thank you, bye-bye.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Julie speaking, how can I help yo.

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Definitely, yes, I've got it right here.

utterance: That's good.

utterance: one moment.

utterance: That's no problem i understand.

utterance: having many folder in my drawer.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is John Richard.

utterance: Okay mister Richard, can you spell your last name for me pleas.

utterance: R.i.c.h.a.r.d. I think it is misspelled on my account though.

utterance: That's no problem mister Richard, I will be glad to correct that for you just give me one second to find your account.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes sir.

utterance: Four three nine three nine six three six three.

utterance: Okay, let me repeat that back to you, four three nine three nine six three six?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, thank you mister Richard. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure. Douglas.

utterance: And the last four digits of your social security number?

utterance: Seven three two three.

utterance: very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: #Yep sure.

utterance: Just to verify, you said it should be R.i.c.h.a.r.d.

utterance: That's correct, now.

utterance: Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?

utterance: #oh yeah, I had a few questions about a homeowner's policy. You offer that right.

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, yep, you got it Mr.Richard.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Good.

utterance: This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: I should've stopped some years ago but I have to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Richard I'm glad to hear we might be able to help you save some money.

utterance: #huh every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, lets go ahead si.

utterance: Okay, it is johnrichard at gmail.co.

utterance: Got it, very easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Good.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Richard. Anything for our loyal customers.is there anything else I could help you with today.

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due.

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you don't mind.

utterance: Yep sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Richard. If you have any further questions please do not hesitate to relate it to me, okay.

utterance: Great.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Nana speaking, how can I help you?

utterance: yes good day Nana.

utterance: Good to have you're here. How may I help you?

utterance: my name is Charlies Stone.I was wondering if you could help me with more informations about your services. My friend told me a lot about your services.

utterance: wow I'm glad to have you her and all thanks to your friend.

utterance: so glad to have you here .

utterance: could I address you as Miss or Mrs?

utterance: Mrs.

utterance: mister Charlies. We offer six policies and all have different plans attach to each.

utterance: Okay, can I have them please.

utterance: Of course I would be glad to grant your requests.

utterance: thank you.

utterance: my pleasure, Mrs.Charlies. Anything for you. Can we go on?

utterance: please just a minute.

utterance: That's no problem. Take you time.

utterance: I would like to have the information on my paper. .

utterance: -huh that's great. Take your time.

utterance: few seconds please. I haven't gotten my pen.

utterance: I'm with you ma.

utterance: Sorry for taking much time. I'm set .

utterance: That's no problem. Rivertown Insurance offers automobile insurance policy.

utterance: Really, that means my automobiles are covered.

utterance: -oh I'm glad you undastand that Ma.

utterance: thank you.

utterance: The automobile insurance have three plans. The basic auto cost one thousand dollars annually. The preffered auto cost one thousand five hundred dollars annually. The complete auto with the highest coverage cost two thousand dollars annually.

utterance: Wow, if I am not mistaken, that means you charge annually.

utterance: Yes Ma.

utterance: Alright am with you.

utterance: We offer condo insurance policy. It has two plans attached. The condo basic cost five hundred dollars annually. The condo preferred cost six hundred dollars annually.

utterance: oh. Okay that is the second policy right.

utterance: Yes Ma.

utterance: that is alright.

utterance: I'm very sure you will be excited to write down the third isurance policy.

utterance: -huh are you for real.

utterance: Yes Ma.

utterance: ok let me have it.

utterance: Alright ma.

utterance: The homeowner insurance policy have three plans attached to it.

utterance: -huh you must be good at guessing. Like you knew I just got my house two weeks ago.

utterance: Wow. Congratulaton mister Charlies.

utterance: Thank you Nana.

utterance: That was one of the happiest day of my life. It was such a big achievement.

utterance: [Laughter] yes it is ma.

utterance: can I have the plans please?

utterance: Yes Ma.

utterance: It's alright.

utterance: We offer basic home which cost one thousand two hundred dollars. Home preffered cost one thousand six hundred dollars. Home complete cost two thousand dollars.

utterance: annually right?

utterance: Oh jeez I forgot to add that. I'm sorry.

utterance: That's no problem .

utterance: thanks for the understanding.

utterance: Okay, I will like to have one of the plans for my new home.

utterance: That's great choice Mrs.Charlies.

utterance: I think the hom complete will be a great one.

utterance: Correct ma.

utterance: Can we proceed? I remember you said you have six insurance services.

utterance: That is right ma.

utterance: Wow, I'm a great learner.

utterance: Yes Ma.

utterance: Alright.

utterance: We offer life insurance policy. This has three three plans attached to it.

utterance: Okay.

utterance: Term life insurance cost three hundred dollars annually. Whole life insurance cost eight hundred dollars annually. Universal life insurance cost one thousand two hundred dollars annually.

utterance: wow that is quite cheap.

utterance: Yes Ma.

utterance: #mhm cheaper. Compare to my sister's insurances package. I like that.

utterance: Thank you ma.

utterance: You are welcome.

utterance: We also offer pet insurance policy.

utterance: Really. go ahead.

utterance: petcare basic cost five hundred dollars annually. Petcare preferred cost one thousand dollars annually.

utterance: I love my pets. They are my good friends .

utterance: our services will be a great one for them.

utterance: Yes I think so.

utterance: Lastly, we offer a renters insurance services.

utterance: Great.

utterance: The renters basic cost two hundred dollars annually. Renters preffered cost three hundred dollars annually.

utterance: #oh Okay, that sounds great.

utterance: I hope have been able to state the basic information needed to make you decision.

utterance: Oh yes. I got enough.

utterance: Glad to hear that from you mister Charlies.

utterance: Thank you.

utterance: which of our services will you like to subscribe to?

utterance: With the informations I have here I will opt-in for basic automobile, home preffered and petcare basic.

utterance: Wow you just made my day.

utterance: Yeah great.

utterance: Thanks for choosing Rivertown Insurance.

utterance: My pleasure Nana.

utterance: Could I have your email address so that I can forward more informaton and also the procedures to suscribing.

utterance: Awesome. Sure. You can have it.

utterance: Thank you Ma.

utterance: Here is it. Charliesfour ife at yahoo dot com.

utterance: I just did that.

utterance: Thank you.

utterance: My pleasure. It there anything I can help you with.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for choosing Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm you too. Bye.

utterance: Bye Ma.


utterance: Good morning Rivertown Insurance, this is Kelvin speaking, how may I help you?

utterance: Good morning. My name Is Kyle.

utterance: Good to have you here. How can I help you?

utterance: I have difficulty login in to my account.

utterance: if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.

utterance: that is right.

utterance: We are sorry about that. I would be glad to reset that for you.

utterance: I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.

utterance: So sorry about that sir.

utterance: Alright.

utterance: May I have your policy number please?

utterance: One minute please. I need to get my folder.

utterance: That's no problem.

utterance: Few seconds please.

utterance: Please take your time Ma.

utterance: are you there?

utterance: I am with you Ma.

utterance: #Yep I've got that right here, you ready?

utterance: Yes mister Kyle.Could you provide me with your policy number?

utterance: Two five one one four two two one three.

utterance: Okay, let me repeat that back to you, Two five one one four two one three.

utterance: You missed a two.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: -oh sorry for the break. One more time please.

utterance: Okay, mister Kyle. I got it now.

utterance: No problem .

utterance: Trying to go through your account.

utterance: Alright. I'm with you.

utterance: Can I have your full name please?

utterance: My name is Kyle Walter.

utterance: -oh very good. Thank you.

utterance: (laughter).

utterance: Okay mister Kyle. I don't mind you spelling your first name?

utterance: #huh, okay. K.y.l.e.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: when was the last time you logged in to your account.

utterance: One second please. Trying to find out.

utterance: Alright Ma.

utterance: I couldn't get that. It's been a while.

utterance: That's no problem ma. Still on your account.

utterance: Thank you Kelvin.

utterance: what is the response you get when trying to log in to your account.

utterance: wrong password or username.

utterance: okay. Working on that.

utterance: I am with you please.

utterance: Can I have your mother's maiden name?

utterance: yes please.

utterance: Can I have the username you use when trying to log in?

utterance: ok. Kylewalt at Rivertown.

utterance: One second please. Trying to find out.

utterance: The username was email to me immediately I signed in for the policy.

utterance: Alright Ma.

utterance: pIease confirm if the username was correct.

utterance: I will do just that.

utterance: Alright, I am with you.

utterance: Found out the username is absolutely correct. Still working on your account Ma.

utterance: -huh relieved.

utterance: That shows the password you have is incorrect Ma.

utterance: That's right.

utterance: And the last four digits of your social security number?

utterance: Two one two one.

utterance: -huh pretty good. Okay, let me go ahead and reset your password.

utterance: Good. I would be glad.

utterance: Three seconds please.

utterance: Take your time Kelvin.

utterance: Yes ma.

utterance: Waiting patiently to have access to my accont again.

utterance: Thanks for the patience.

utterance: My pleasure.

utterance: Would you like me to reset the password from here or send the password reset link to your email?

utterance: I would like you to reset the password from here.

utterance: I would be glad to help you Ma.

utterance: thanks.

utterance: Still working on it ma.

utterance: Oh yes. You're doing a great job.

utterance: Your password has been reset sucessfully.

utterance: Wow glad to have my account back.

utterance: Your new password is B, A, X, X, three, one, five, M.

utterance: oh yes. You're doing a great job. Thank you.

utterance: My pleasure. Anything for our loyal customer .

utterance: (laughing).

utterance: (laughter) sorry for asking much questions.

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: You can now log in to your account to change the password to your choice.

utterance: Thank you. I will do just that.

utterance: Is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes Ma?

utterance: Could you send some information about your pet insurance policy to my email.

utterance: Sure, that is no problem. I would be glad to do that for you..

utterance: Thanks for time.

utterance: It's my pleasure. okay May I have your email.

utterance: Yeah sure, great.

utterance: Alright. Ma.

utterance: You can send it to my email Kylewalterfive zero at gmail dot com.

utterance: I would do that right away ma.

utterance: Awesome.Thanks.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning Rivertown Insurance, this is Mark speaking, how may I help you?

utterance: Oh....Morning mister Mark.

utterance: Ok....Morning.

utterance: yes I have an ongoing plan with Rivertown.

utterance: Ok....I am with you.

utterance: Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.

utterance: Sure, I can. can I have your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes, go ahead.

utterance: my name is Paul Collins.

utterance: Okay mister Collins, I don't mind you spelling your last name?

utterance: okay C.o.l.l.i.n.s.

utterance: Got that Sir.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: tw.

utterance: Yes Sir.

utterance: Five five three one two five three one four.

utterance: Okay, let me repeat that back to you,?

utterance: Alright....go on.

utterance: Yea....correct.

utterance: Okay, mister Collins I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your childhood's best friend name for me please?

utterance: Sure...Tommy.

utterance: And the last four digits of your social security number?

utterance: Seven one two two.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and update your request, give me one second.

utterance: #huh, here with you.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: I can see you are currently on a basic condo policy. Is that right?

utterance: Thats right.

utterance: Aside from the basic condo policy. We also have another condo plan?

utterance: #wow...Which one is that?.....I need to pick the better one.

utterance: good to hear that.

utterance: yes pls.

utterance: We also have Condo preferred which is at the rate of six hundred dollars per annum.

utterance: #Oh now I get.

utterance: Would you like to opt for that?

utterance: (laughter) I noticed a change in the fee.

utterance: yes Sir. I am sure you would enjoy our services.

utterance: Give me some seconds to decide please.

utterance: I understand, take your time sir.

utterance: Trying to consider some things. you know money should be spent wisely(laughter).

utterance: that's right sir. Take your time to decide.

utterance: Are you there?

utterance: Yes mister Collins. Waiting for your decision.

utterance: Sorry for taking much time.

utterance: it nice to take time when making decision.

utterance: -huh I would like to upgrade to the basic preferred policy plan.

utterance: Wow that's great.

utterance: Seemed the best option for me for now.

utterance: Yes Sir, okay

utterance: Good.

utterance: This policy includes our highest coverage.it's a great policy.

utterance: Wow, really?#huh.

utterance: Yes sir.

utterance: That will be good for me right?

utterance: Sure.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so.

utterance: yes.

utterance: Still checking through now. So I can make the necessary upgrade on your account.

utterance: Oh yes.

utterance: Few seconds please.

utterance: Alright.

utterance: Are you with me please?

utterance: oh yes.

utterance: for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?

utterance: You got that. (laughing).

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: Your account has been successful upgraded.

utterance: Thank you.

utterance: My pleasure, mister Collins Anything for our loyal customers is there anything else I could help you with today?

utterance: Yes Sir?

utterance: Well.....none for now.

utterance: oh.....Ok.

utterance: Thanks for the time.

utterance: It's my pleasure.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Kasia speaking.How can i help you?

utterance: Good afternoon. My name is Pinky Rose.

utterance: Alright miss Parker. How May I help you ma.

utterance: Yea....I am having issues trying to login into my account on your website.

utterance: oh!sorry about that Miss Pinky.

utterance: Not a problem mister Kasia.

utterance: what was the response when you try to login ma.

utterance: Incorrect username or passsword.

utterance: uh-oh! Okay ma.

utterance: whew! so complicated right?

utterance: huh! not at all ma.

utterance: Okay good to hear that. I would be glad if can be resolved.

utterance: It will definitely be resolved ma.

utterance: It okay.

utterance: Which of the information are you sure is correct sir?

utterance: oh! you mean?

utterance: Username or passsword.

utterance: Okay. I am sure the Username is right.

utterance: Alright....good.

utterance: Thank you.

utterance: I will need you to give me the Username ma.

utterance: Ok. this is it, rosepinky at Rivertown.

utterance: Alright mister Pinky I would need to run a check on your account ma.

utterance: Alright mister Kasia.

utterance: few seconds please.

utterance: I am with you Kate.

utterance: Okay ma. please can i have your full name ma?

utterance: You mean first and last name?

utterance: Sure, yes ma.

utterance: Okay, Pinky Rose.

utterance: Please can you spell the last name.

utterance: Alright. R.o.s.e.

utterance: I will need your policy number too.

utterance: uh-oh! few seconds please, I will need to get my file folder.

utterance: No problem ma. take your time.

utterance: Sorry for taking time. I just moved into a new apartment.

utterance: wow!...that's cool.

utterance: Yea. this is it. one three three one four five six nine one.

utterance: I will repeat the numbers for confirmation ma.

utterance: Alright mister Kasia, go ahead.

utterance: That is right.

utterance: I am still working on your account please.

utterance: Thank you. Ma.

utterance: My pleasure mister Pinky.

utterance: good.

utterance: hold on ma. while I finalise my check.

utterance: No problem.

utterance: The Username is actually correct ma.

utterance: Bravo. good to hear that.

utterance: At this juncture Miss Pinky It's either I help you with the password recovery from the system over here............or.

utterance: Okay,...I am with you.

utterance: Or I will help you generate the password reset link and you finish it yourself.

utterance: uh-oh!

utterance: Are you there ma?

utterance: Yea...since I have you online. I would allow you help me recover the password from your system.

utterance: All good ma. I will need you to answer the following questions in the process of password recovery.

utterance: Okay.

utterance: a second ma.

utterance: um! oh okay.

utterance: Can i have your home address ma.

utterance: I will have to give you the old address right?

utterance: It has to be the one you entered during registration ma.

utterance: Okay, One harvey circle, Macomb, Illinois. three five three two five three.

utterance: Okay. got it ma.

utterance: good.

utterance: Your phone number ma?

utterance: if i am not mistaken...you said five zero four two five one eight eight zero two.

utterance: correct.

utterance: Okaym.lastly the last four digits of your social security number.

utterance: five three four one.

utterance: Got it.

utterance: Alright Ma.

utterance: A moment ma.

utterance: No problem. I am with you.

utterance: Please hold on ma while I actualize the operation.

utterance: -uh, okay.

utterance: uh-oh! done ma... password recovered successfully.

utterance: Oh! great one.

utterance: Yes ma...the password is a, y, one, five, three, X, y, z.

utterance: I am writing it down...a second please.

utterance: Okay, Ma... take your time.

utterance: Okay, i am reading it to you for confirmation. a, y, one, five, three, X, y, z.

utterance: correct ma.

utterance: good....yea.

utterance: So....you will be able to login to your account with this password now...

utterance: Alright.....thanks.

utterance: Thereafter....you can now change it to a password of your choice.

utterance: oh! good....Thanks very much for your time.

utterance: You are always welcome Miss Pinky....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?

utterance: uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.

utterance: Okay ma... good to hear that and thanks for your patronage ma.

utterance: You are welcome. Enjoy the rest of the day.

utterance: and you too ma.

utterance: Bye.

utterance: Bye ma.


utterance: Good afternoon, Rivertown insurance my name is Smith I'll be your expert today how may I be of help?

utterance: yes I would like to report a double billing on my account.

utterance: Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened.

utterance: ok.

utterance: may I address you as mister Right.?

utterance: miss is fine.

utterance: thank you moving forward, can I please verify the account holders name for security purpose?

utterance: Joe Hart.

utterance: can you please spell out your last name for clarity purpose please.

utterance: #yea, H.a r.t.

utterance: wonderful, next I'll need your policy number please.

utterance: policy number?

utterance: yes please.

utterance: where can I find that?

utterance: you can find the number on your account page on our website.

utterance: -um that awesome, few seconds please let me get to my computer.

utterance: #yeah, holding on, take your time miss.

utterance: #mhm policy number! is it the nine digit under my profile picture?

utterance: Yes, that's it.

utterance: ok.

utterance: please read it to me.

utterance: nine eight seven.

utterance: nine eight seven.

utterance: six five four.

utterance: six five four.

utterance: three two one.

utterance: three two one.

utterance: that's all.

utterance: ok, nine eight seven six five four three two one. is that correct?

utterance: yes it is.

utterance: -huh very good, may I have your address.

utterance: house address or office address, what address please?

utterance: preferably the one you used when opening your account that should be your home address.

utterance: ok, eight two, brick avenue new Jersey.

utterance: ok, eight two brick avenue new Jersey.

utterance: yeah, that's correct.

utterance: next I'll need the zip code.

utterance: zip code! does my insurance account also have a zip code?

utterance: #laughter, no sir, new Jersey zip code, the town in which you live.

utterance: #oh sure, I was a bit confused there.

utterance: That's right. .

utterance: -oh hello sorry there is a knock on my door hold on please let me go check that out.

utterance: Take your time Sir.

utterance: #yep.its my neighbor, quite some time now I set my eyes on her.

utterance: #whao take your time Sir.

utterance: #yep, No problem, ok where were we?

utterance: zip code.

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, nine two four one ono.

utterance: Zip code, nine two four one one.

utterance: #ya, correct.

utterance: next, I'll need your birth date.

utterance: why? is that really necessary?

utterance: yes please, for security purpose on this account.

utterance: ok seventeenth of October.

utterance: That's great, what year please.

utterance: ok, seventeenth of July nineteen ninety.

utterance: #yup, that's correct.

utterance: ok, moving on.

utterance: ok.

utterance: are you there?

utterance: #yep.

utterance: over here I can see you were sent to billing emails.

utterance: yes, that's right.

utterance: I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance.

utterance: give me a few minutes.

utterance: of course I'll be here.

utterance: ok, I just confirmed that correct.

utterance: ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused.

utterance: #yep, thank you.

utterance: of course, that's what I'm here for, is there anything else you'll need me to assist you with?

utterance: I don't think so.

utterance: Consider it done. If you have any questions or need more information, you just call back.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Hart, anything for our loyal customers. do have a nice day.

utterance: Please one more thing?

utterance: You can go on Sir.

utterance: After the my policy expires can I change it.

utterance: Form the notification you will sent you will see all our policies clearly started.

utterance: That will be awesome.

utterance: Take your time to check through very well.

utterance: On it.

utterance: Take your time.

utterance: On it already.

utterance: You will duly be notified before the due date.

utterance: Awesome.

utterance: Any other information you want to know?

utterance: Am okay with that one for now.

utterance: Thanks awesome.

utterance: Alright, thanks Bye bye.

utterance: Thank you for your time sir.

utterance: Bye.

utterance: Bye bye.


utterance: Good morning Rivertown Insurance, this is Peter speaking, how may I help you?

utterance: Good morning. My name Is John Snow.

utterance: Good to have you here. How can I help you?

utterance: I have difficulty login in to my account.

utterance: if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.

utterance: that is right.

utterance: We are sorry about that. I would be glad to reset that for you.

utterance: I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.

utterance: So sorry about that Sir.

utterance: Alright.

utterance: May I have your policy number please?

utterance: One minute please. I need to get my folder.

utterance: That's no problem.

utterance: Few seconds please.

utterance: Please take your time Sir.

utterance: are you there?

utterance: I am with you Ma.

utterance: #Yep I've got that right here, you ready?

utterance: Yes mister Snow.Could you provide me with your policy number?

utterance: five two three five two five one one four.

utterance: Okay, let me repeat that back to you, five two three four two five one four?

utterance: You missed a one.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: -oh sorry for the break. One more time please.

utterance: Five two three four two five one one four.

utterance: Okay, mister Snow I got it now.

utterance: No problem .

utterance: Trying to go through your account.

utterance: Alright. I'm with you.

utterance: Can I have your full name please?

utterance: My name is John Snow.

utterance: -oh very good. Thank you.

utterance: (laughter).

utterance: Okay mister Snow I don't mind you spelling your first name?

utterance: #huh, okay. S.n.o.w.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: when was the last time you logged in to your account.

utterance: One second please. Trying to find out.

utterance: Alright sir.

utterance: I couldn't get that. It's been a while.

utterance: That's no problem ma. Still on your account.

utterance: Thank you Paul.

utterance: what is the response you get when trying to log in to your account.

utterance: wrong password or username.

utterance: okay. Working on that.

utterance: I am with you please.

utterance: Can I have your mother's maiden name?

utterance: yes please. Bramo.

utterance: Can I have the username you use when trying to log in?

utterance: Okay johnsnow at Rivertown.

utterance: One second please. Trying to find out.

utterance: The username was email to me immediately I signed in for the policy.

utterance: Alright Sir.

utterance: pIease confirm if the username was correct.

utterance: I will do just that.

utterance: Alright, I am with you.

utterance: Found out the username is absolutely correct. Still working on your account Ma.

utterance: -huh relieved.

utterance: That shows the password you have is incorrect Sir.

utterance: That's right.

utterance: And the last four digits of your social security number?

utterance: Two four one five.

utterance: -huh pretty good. Okay, let me go ahead and reset your password.

utterance: Good. I would be glad.

utterance: Three seconds please.

utterance: Take your time mister Snow.

utterance: Yes ma.

utterance: Waiting patiently to have access to my accont again.

utterance: Thanks for the patience.

utterance: My pleasure.

utterance: Would you like me to reset the password from here or send the password reset link to your email?

utterance: I would like you to reset the password from here.

utterance: I would be glad to help you fix that Sir.

utterance: thanks.

utterance: Still working on it sir.

utterance: Oh yes. You're doing a great job.

utterance: Your password has been reset sucessfully.

utterance: Wow glad to have my account back.

utterance: Your new password is B, B, V H, three, one, five, H.

utterance: #oh yes. You're doing a great job. Thank you.

utterance: My pleasure. Anything for our loyal customer .

utterance: (laughing).

utterance: (laughter) sorry for asking much questions.

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: You can now log in to your account to change the password to your choice.

utterance: Thank you. I will do just that.

utterance: Is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes Sir?

utterance: Could you send some information about your pet insurance policy to my email.

utterance: Sure, that is no problem. I would be glad to do that for you..

utterance: Thanks for time.

utterance: It's my pleasure. okay May I have your email.

utterance: Yeah sure, great.

utterance: Alright. Sir.

utterance: You can send it to my email johnsnow at gmail dot com.

utterance: I would do that right away sir.

utterance: Awesome.Thanks.

utterance: My pleasure. It there anything I can help you with.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning Rivertown Insurance, this is Michelle speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.

utterance: Okay, yes I can help you. could I first get your name?

utterance: Sure, My name is Lara Croft.

utterance: That's fine. Can I address you as Miss or mister please?

utterance: Mrs.

utterance: Okay. mister Lara can I have your policy number.

utterance: oh! one moment. I need to get my file.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes ma, go ahead.

utterance: Five three six eight one two five seven one.

utterance: oh! That's great.

utterance: (laughter) I got it right?

utterance: let me confirm what I have here with me please.

utterance: okay.

utterance: Good. You got that.

utterance: Okay mister Lara, can you spell your last name for me please?

utterance: C.r.o.f.t.

utterance: Great.

utterance: Some seconds please.

utterance: Alright Ma.

utterance: sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof.

utterance: -oh I understand. I garanty you will get it soon.

utterance: I would be glad if I can as soon as possible.

utterance: sure you will Ma.

utterance: No problem .

utterance: Few seconds please. Working on your account.

utterance: I am with you Michelle.

utterance: Could you please verify your childhood's best friend name for me please?

utterance: Sure. Shania.

utterance: Still checking through now.

utterance: Alright.

utterance: I can see you have three active policies.

utterance: really Can I have them?

utterance: sure you can ma.

utterance: Thanks. It been a while I checked my insurance account.

utterance: You are active on whole life policy. Petcare basic policy. Renters preferred.

utterance: wow! I totally forgot. Thank you.

utterance: My pleasure. Anything for our customer.

utterance: And the last four digits of your social security number?

utterance: Two seven four three.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and process your proof, give me one second.

utterance: #huh, here with you.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: if I ma ask which of active plan will you like to get the proof.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: Taking my time to decide please.

utterance: Thats right. please do Ma.

utterance: yes pls.

utterance: Remember you three active plans?

utterance: Yes I am considering that. Thank you.

utterance: I am with you Ma.

utterance: (laughter) I made my decision. Sorry for taking that long.

utterance: I'm here for you Ma.

utterance: can I have your decision Ma?

utterance: yes I would love to have the insurance proofs for renters and life.

utterance: That's great.

utterance: Really?

utterance: Yes mister Lara.

utterance: Thanks for the patience.

utterance: it my pleasure Ma.

utterance: Wow that's great.

utterance: Still on your account mister Lara. Processing your insurance proofs.

utterance: Oh I'm with you.

utterance: I got your insurance proofs.

utterance: Really? Thank you. You made my day.

utterance: I'm glad to hear that.

utterance: Wow, really?#huh.

utterance: Yes ma.

utterance: Alright.

utterance: Would you like to have your proofs in hard copies or should be sent to your email.

utterance: I will like it to be sent to my email. I am not in the state presently.

utterance: Oh! I would be glad to do that.

utterance: Thanks.

utterance: Can I have your email so that I can do that immediately.

utterance: yes. Lara_Croft at gmail dot com dot com.

utterance: Thank you for your patience.

utterance: Thanks for your time.

utterance: The proof has been sent to you email.

utterance: Thanks I got it.

utterance: My pleasure. is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh!, my pleasure mister Lara. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Alright (laughter).

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: It is necessary. it's your job.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye. Ma.


utterance: Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, right away.

utterance: That's fine, we can proceed from there.

utterance: just let me get my myself ready, I had to stop a Netflix video.

utterance: That's no problem, enjoyment is necessary sometimes?

utterance: you get the point.

utterance: we work and also play.

utterance: Okay, you ready?

utterance: Yes sir.

utterance: my name is Robert Hana.

utterance: Okay missus Hana, here we go.

utterance: Okay.

utterance: just give me few seconds to check your account.

utterance: No problem.

utterance: Could you please help me with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: Okay, let me repeat that back to you, three seven three five two two eight nine five.

utterance: Correct.

utterance: -oh a moment please?

utterance: Am with you.

utterance: Running through your account.

utterance: No problem.

utterance: Okay, one last thing, could you please verify your favorite pet name for me please?

utterance: Sure, Lizzy.

utterance: five six two seven.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second.

utterance: sure.

utterance: Right in your account Ma.

utterance: Am here with you.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes Ma.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in signing up for?

utterance: sure one second. Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Got it right here.

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister Hana.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister hana I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is roberthana at gmail dot com.

utterance: Got it, so easy enough.

utterance: #yep, I had to create a shorter email address years ago for easy remembrance. .

utterance: great decision.

utterance: Everyone love an easy life, am I right.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Awesome.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Hana Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: Oh gosh, my pleasure mister Hana. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: And enjoy the rest of your day.

utterance: Thank you.

utterance: Bye.


utterance: Thank you for calling Rivertown Insurance. What can I do for you today?

utterance: Who am I speaking with?

utterance: Oops, sorry. This is Valerie. How can I help you?

utterance: Hi, Valerie. I have car insurance with you and I wondered if you offer any bundled packages for other insurance, like homeowner's.

utterance: We sure do. Let me pull up your account. Do you have your account number handy?

utterance: No. I'm at work. Can you look it up another way?

utterance: Oh, sure. What is your first and last name?

utterance: John Dockery.

utterance: And could you spell that for me please?

utterance: John. j. oh. h. n. Dockery. d. oh. c. k. e. r. y.

utterance: And your date of birth?

utterance: eight twenty-seven fifty-one.

utterance: Thank you. We have you with a preferred auto plan on a two thousand twenty Honda Accord. Is that correct?

utterance: Yes.

utterance: And you're interested in adding on a homeowner's policy?

utterance: yes.

utterance: Well, mister Dockery, we have three homeowner policy options. There's a basic plan, a preferred plan and a complete plan. Let me explain

utterance: I know I can't afford a complete plan, so just tell me the difference between a basic plan and a preferred one.

utterance: Certainly. Essentially the basic plan covers your home against industry standard disasters like fire, smoke, theft. But the preferred plan offers additional coverage on four additional instances, including sewer back-ups, flooding, maintenance issues like pest infestation, mold and earthquakes.

utterance: There aren't any earthquakes where I live. Is there a reduction if you eliminate that?

utterance: Yes. They are considered separate policies so you can only choose the preferred or extra insurance you prefer. Complete would include all of those, so there's no backing out of the complete plan.

utterance: I see. Well, like I said, I can't afford the complete plan and don't need all of that.

utterance: Got it. You might be surprised though. The complete plan is only about four hundred dollars more per year for all of that coverage.

utterance: Really?

utterance: That's an esti-, approximate price difference. Our adjuster would have to look at your individual situation and property, but in ballpark figures, a basic plan is twelve hundred a year, a preferred is sixteen hundred and the complete is two thousand per year.

utterance: Hmm.

utterance: I know it's a lot to digest.

utterance: I'll say. I think I need more information on each type of plan. I looked on your website, but I'm feeling confused now.

utterance: Like I said, it can get complicated. Do you want to continue any questions with me, or would you like to make an appointment with your agent?

utterance: Well, I really wanted to get this in the works today. now I don't know what to do.

utterance: If you'd like to get it wrapped up today, I'm going to suggest we get you together with your agent.

utterance: Oh, you mean the guy who never returns my calls?

utterance: I'm sorry to hear that. Hold on one second please.

utterance: Sure.

utterance: Ah. I see your agent was replaced last month. I'm sorry, someone should have contacted you about that.

utterance: Great. That's irritating. Not very good service.

utterance: Un- unfortunately we've had some turnover given the Covid situation, but that's not an excuse. Your new agent is Wendy James. I see that she's in her office today. Would you like me to transfer you to her now?

utterance: I'm really frustrated right now. I looked at your website and thought I knew what I wanted a basic or preferred plan. Now I'm thinking it makes more sense to go with a complete plan, but I don't really want to pay that much. But I want this done today. Actually, I wanted this done yesterday.

utterance: Here's a suggestion for you. How about if I sign you up today for the complete plan? This way we can get you in the system.

utterance: But what if I don't need all that? I don't have an extra four hundred dollars laying around.

utterance: If after talking to Wendy you decide this is more than what you want, we can adjust and reduce your policy.

utterance: That seems too easy.

utterance: That's why I'm here to make it as easy as possible for you.

utterance: Can I get you to come to the grocery store with me then, because I get confused there, too.

utterance: If I could, I would. I love grocery shopping. I know. I'm weird.

utterance: Nothing wrong with weird. I'd rather be weird than confused.

utterance: If you'd be willing to provide me with credit card information today, I can lock the complete policy in for you. Your card will not be billed until after you talk with Wendy, and then of course, we'll need to set you up with a home inspection.

utterance: But back to the original point of my call, do you give a bundle discount if I have other insurance?

utterance: Oh, yes. I'm sorry I forgot to mention that. Your auto insurance gets you a ten percent discount on the basic plan, a fifteen percent discount on the preferred and twenty percent off for complete homeowner's.

utterance: And my card won't be charged until I talk to, with this Wendy person?

utterance: That's correct, mister Dockery.

utterance: So, let's see. So, if I do go with the complete plan, backing out earthquake coverage, what would my monthly premium be?

utterance: Oh. Now remember we talked about how you can back-out certain coverages with the preferred plan, but with complete coverage, everything is automatically included.

utterance: Oh, geez Louise.

utterance: No. I'm Valerie, remember, not Louise. .

utterance: [not amused] Hah.

utterance: Seriously, let me get you some initial pricing. How old is your house? What type is it? And what is it constructed out of?

utterance: What do you mean, what type?

utterance: Cape Cod? Townhouse? Two-story?

utterance: Oh, it's a townhouse and it was built in nineteen ninety-nine. It's brick.

utterance: And does it have a metal roof?

utterance: No, it's just regular roofing.

utterance: Got it. May I put you on hold?

utterance: Please do. I think I need to go get a beer.

utterance: You do that. I'll just be two minutes.

utterance: Okay. Thank you.

utterance: Mister Dockery. Your annual preferred auto payment is fifteen hundred dollars. If we add on a preferred homeowner's policy, with a fifteen percent discount will bring your bundled premium to twenty eight sixty per year. Now remember, you may be able to lower that a bit if you drop, for example, the earthquake coverage. The complete coverage would be three thousand one hundred dollars with the bundled discount. And virtually every disaster is covered in that.

utterance: So, twenty-eight sixty versus thirty-one hundred?

utterance: Yes.

utterance: Now remember if you think the thirty-one hundred is going to be too much, you could get it a little below twenty-eight sixty if you definitely want to drop earthquake coverage.

utterance: Hmm.

utterance: I see.

utterance: Now that homeowner's insurance would come out of the escrow account of your mortgage, so that may change your mortgage payment. I don't know what you pay right now.

utterance: I think that's fifteen hundred a year.

utterance: Okay, so a preferred homeowner's with us would drop that down to thirteen hundred, so your mortgage payment would decrease by two hundred.

utterance: And the complete policy?

utterance: That would be sixteen hundred, so it might increase your mortgage by $one zero zero .

utterance: But that's per year, correct?

utterance: Oh, yeah. You're right. So that's less than ten dollars per month for complete coverage. Do you have complete coverage with your current homeowner's policy?

utterance: I'm not positive, but I think it's just a basic plan.

utterance: So it sounds like the complete plan really would be best.

utterance: Even though that means I have that damn earthquake coverage whether I want it or not.

utterance: That's true. So, what do you think? Can I sign you up for the complete homeowner's plan today?

utterance: If you're saying it can be downgraded after I talk with Wendy to confirm everything, then, yes, I guess.

utterance: Absolutely you can change it after you talk to Wendy. And I will send you confirmation of all of these figures that I've, I've thrown out today, so you can review it before you talk to Wendy.

utterance: Sounds good. Thank you for working with me on this.

utterance: Oh, it was my pleasure. Now let me just get a credit card number from you.

utterance: let me get my wallet.

utterance: Certainly. I'll hold. Take your time.

utterance: Okay, this is a Visa. Six one one seven three four two nine one eight eight two three four five two.

utterance: And the expiration date?

utterance: Ten twenty-four.

utterance: And the three-digit security code?

utterance: Nine nine five.

utterance: Okay, let me just repeat that back. That's card number Six one one seven three four two nine one eight eight two three four five two. Expiration date ten twenty-four. Code nine nine five.

utterance: Yep.

utterance: Now again, mister Dockery, nothing will be charged to that card until you confirm the plan for sure with Wendy. Would you like me to schedule an appointment with her for you? It looks like she has an opening tomorrow in her office at one thirty.

utterance: That will work for me. Thank you so much for your explanation, Valerie.

utterance: It was my pleasure, mister Dockery. Is there anything else I can help you with today?

utterance: Not unless you want to go get that drink we both need with me. Kidding.

utterance: Well, then you have a good day, mister Dockery. It was a pleasure serving you….though I'm not serving you with any drinks. Enjoy the rest of your day. Oh, wait. I said I'd send you confirmation of this information. Do I use your spartanfan seven at Hotmail dot com?

utterance: Yes. That would be perfect.

utterance: Great. If you need anything further or need to change your appointment, you can call us back at this number or get in touch with Wendy directly at four one two seven two four sixty-six hundred. Do you need me to repeat that?

utterance: No. I got it. Thanks again.

utterance: Thank you. And good luck moving forward. Good-bye.

utterance: Good-bye.


utterance: Hello, Rivertown Insurance, this is Sandra speaking, how can I help you?

utterance: I want to cancel my insurance plan.

utterance: Hi, thanks for calling Rivertown Insurance customer service. How can i help you?

utterance: I would like to cancel my insurance plan.

utterance: okay, could I have your first name and last name?

utterance: one moment.

utterance: That's no problem, take your time.

utterance: let me have a glass of water.

utterance: I understand sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Rogar Vincent.

utterance: Thank you Roger Vincent just to confirm is Rogar spelled.R.o.g.e.r.?

utterance: No it is R. o. g. a. r.

utterance: Got that Sir.

utterance: Perfect.

utterance: To cancel your plan could you provide me your policy number? you can find this number on your account page in our website.

utterance: give me a moment.

utterance: Sure, take your time.

utterance: Policy number, it is the string of number below my Profile picture?

utterance: Yes exactly, could you read that number to me?

utterance: Yes, two nine four.

utterance: Two nine four.

utterance: Four three seven.

utterance: Four three seven.

utterance: five two eight.

utterance: five two eight.

utterance: Yep, that's it.

utterance: Okay, two nine four four three seven five two eight.

utterance: Yep that's right.

utterance: perfect, may I have your address and zip code please?

utterance: sure.

utterance: Okay.

utterance: Yep, it is twenty five Brooklyn Avenue, San Diego, California.

utterance: Okay. Your zip code?

utterance: #huh it is nine one oh oh oh.

utterance: For confirmation sir, twenty five Brooklyn Avenue, San Diego California, seven seven oh oh oh right?

utterance: #oh yep, very correct.

utterance: Next we need is your birth date?

utterance: sorry, what birthday? I am not having birthday today.

utterance: [Laughter] it is the date of your birth sir, we need the information to verify your identity.

utterance: #oh I thought you were asking me to celebrate my birthday.

utterance: That's no problem. I understand.

utterance: Yeah my date of birth is December eleven, ninety seventy three.

utterance: Alright. December eleven ninety seventy three oh gosh, just a minute.

utterance: mhm.

utterance: Okay, before I proceed to cancel your plan, may I know the reason why you are cancelling your plans?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: Okay.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Rogar I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is Rogar at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Rogar Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. Moment please.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be June twelve, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Rogar If you have any further questions please do not draw back to relate it to me, okay?

utterance: Good.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been wonderful for me.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Cynthia speaking, how can I help you?

utterance: Hi, I want to cancel my insurance plan.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of wine.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Eric Jonathan.

utterance: Thank you Eric Jonathan, just to confirm is jonanthan spelled J.o.n.a.n.t.h.a.n?

utterance: No it is J.o.n.a.t.h.a.n.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me your policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Four four nine two five one one two one.

utterance: Okay, let me repeat that back to you, Four four nine two five one one two?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, Jonathan I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Cynthia.

utterance: And your zip code?

utterance: Twenty five ST. Nicholas Avenue, California.

utterance: -oh very good. Okay, let me go ahead and update your address real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, four two oh oh oh.

utterance: For confirmation sir, Twenty five ST. Nicholas Avenue, California, four two oh oh oh.

utterance: yeah, that's correct.

utterance: Next we need is your birth day.

utterance: sorry, I am not having birthday today.

utterance: [Laughter], it is the of date of your birth sir, we need that information to verify your identity.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is April sixteen, nineteen seventy four.

utterance: April sixteen, nineteen seventy four, #huh just a moment please.

utterance: Mhm.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.

utterance: Thank you for the info, sir. Would you mind telling is which company it is?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Jonathan.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: Okay, it is ericjonathansix at gmail dot com.

utterance: Got it, very easy enough.

utterance: for easy remembrance right?

utterance: Very correct.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Jonathan. Anything for our loyal customers.is there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: It's my pleasure. okay that would be October five I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Jonathan. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Great.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, not a problem.

utterance: That's fine, we can proceed from there sir.

utterance: just let me drop my pad a moment please.

utterance: That's no problem, I perfectly understand.

utterance: having an online course to attend to.

utterance: that great Sir.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is Peter Lake.

utterance: Okay, I can address you as that right?

utterance: #yep, very correct sir.

utterance: That's no problem mister Peter.

utterance: Relax.

utterance: Could you kindly help me with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: three seven three five two two eight nine nine.

utterance: Okay, let me repeat that back to you, three seven three five two two eight nine nine?

utterance: #oh very correct.

utterance: -oh one more time please.

utterance: Okay, thank you Mr.Peter. I got it.

utterance: No problem .

utterance: Okay, on your account sir.

utterance: Sure, good.

utterance: One second.

utterance: Okay.

utterance: #can I have access to the last four digit of your security number?

utterance: sure.

utterance: #yep, ready?

utterance: Ready?

utterance: #oh ready.

utterance: Two three four one.

utterance: Got that.

utterance: Okay.

utterance: Verified.

utterance: I've had the same policy with your company for years and I will like to upgrade it.

utterance: #whao#awesome.

utterance: So how do I go about it sir?

utterance: that's why am here to attend to your need.

utterance: #whew, awesome.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and seeking for the best upgrade.

utterance: We appreciate your business, so do you know which policy you would be interested in signing up for?

utterance: sure one second. Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: #yep here we go.

utterance: Okay sir waiting?

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister Peter.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: So you mean the home complete that runs for two thousand dollars is far better than the home preferred I run?

utterance: every plan is good, according to your ability sir.

utterance: -oh, that's right anyway.

utterance: Very correct sir.

utterance: Okay.

utterance: No problem, okay mister Peter, I'm glad to hear that sir.

utterance: #mhm information is power.

utterance: Yes sir, it is. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is peterlake at gmail dot com.

utterance: Got it, so easy enough.

utterance: I had always love a shorter email address .

utterance: it save time for thinking as well.

utterance: You are right.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Peter Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, i really enjoyed my conversation with you.

utterance: Thanks sir.

utterance: Could you tell me when my home preferred policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be September second, I could attach a copy to the email as well, if you would like to have the details sir?

utterance: Yeah sure, that will be great.

utterance: No problem, is there anything else I can help you with?

utterance: No sir., I think that covers it for now. I really appreciate all your help.

utterance: Oh #whao, my pleasure mister Peter. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye thanks.

utterance: Thanks.

utterance: You are welcome.

utterance: Thanks.


utterance: Good afternoon Rivertown Insurance, this is Dickie speaking, how can I help you?

utterance: Hello, I want to reset my online account password.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: yep.

utterance: That's good.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let my glasses.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is White Barry.

utterance: Thank you mister White Barry, just to confirm is spelled B.a.r.r.y?

utterance: #oh that very correct.

utterance: Okay Sir.

utterance: That's fine.

utterance: To reset your password could you provide me your policy number?

utterance: just a minute. let me look for it.

utterance: That's no problem.

utterance: Three four two five one one two five six.

utterance: Okay, let me repeat that back to you, Three four two five one two five six?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, mister Barry i got it now.

utterance: . No problem.

utterance: Alright. Could I get your old password?

utterance: Sure.

utterance: Take your time.

utterance: Twenty two four oh one two two.

utterance: -oh very good. Okay, let me go ahead and update your old password quick, give me one second.

utterance: sure.

utterance: Okay. may I get the new password to reset your online account?

utterance: #huh, just a moment.

utterance: okay.

utterance: yeah, the new code is five six four four right two nine.

utterance: Alright. just for confirmation, five six four four right nine.

utterance: sorry, you missed a two.

utterance: #oh gosh let me repeat it five six four four right two nine.

utterance: #huh that's correct.

utterance: Please confirm the reset password?

utterance: Yes, I confirm to reset my online account password.

utterance: That's no problem mister Barry.

utterance: That's great.

utterance: Alright. Before I proceed to reset your password may I know the reason why you are resetting?

utterance: it is, it just I found another user.

utterance: Thank you for the info, sir. Would you mind telling is who the user is?

utterance: Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.

utterance: just give me a minute.

utterance: okay.

utterance: Okay. Please hang on sir, I will proceed to reset your password in the system.

utterance: yeah, sure.

utterance: Okay done. Your password has been reset.

utterance: Wow! really that's good.

utterance: . Yeah.

utterance: Yeah.

utterance: Alright. is there anything I can help you with?

utterance: #huh, I had a few questions about homeowner 's policy. You offer that right?

utterance: #Oh Yes, we offer that policy.

utterance: That's good.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Still checking through now.

utterance: No problem, okay mister Barry I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Yep, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is whitebarry at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Good.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Barry. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. just a second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Barry. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been wonderful for me.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Welcome to Rivertown Insurance, my name is Marco, how can I help you?

utterance: yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.

utterance: Yes of course, I would be glad to help you with that ma.

utterance: I would appreciate it.

utterance: May I have your name and policy number ma?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Jane Lewis.

utterance: Can I address you as Miss or mister please?

utterance: (laughter) Mrs.

utterance: Okay mister Lewis, Is your fist name spelt J.a.n.e?

utterance: Very good.

utterance: #Most misspelled my name as J.a.n.n.e, but you got it rightly.

utterance: No problem .

utterance: Could you provide me with your policy number ma?

utterance: #Yep I've got that right here, you ready?

utterance: Yes Ma.

utterance: Seven nine three four two five one two four.

utterance: Okay, let me repeat that back to you, seven nine three four five one two four?

utterance: You missed a two.

utterance: -oh one more time please.

utterance: seven nine three four two five one two four.

utterance: Okay, I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name please?

utterance: Sure.Andrew.

utterance: And the last four digits of your social security number?

utterance: Two seven two three.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and process your request, give me one second.

utterance: #huh, here with you.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: I can see you are currently on a basic home policy and petcare basic. Is that right?

utterance: Thats right.

utterance: Great.

utterance: I enjoy my plan so well. The only issue I have is the automatic billing.

utterance: We are sorry about that. I am presently working on it ma.

utterance: Thanks.

utterance: Few seconds please.

utterance: No problem. I am with you.

utterance: Going through your account I can see you subscribe for automatic billing.

utterance: I never opt-in for that. Can I opt- out?

utterance: yes Ma. I am working on that please.

utterance: Alright. Thank you.

utterance: Few seconds please.

utterance: I am with you.

utterance: your request has been processed. Waiting for confirmation.

utterance: Oh wow.Thank you.

utterance: Yes mister Lewis. Waiting for confirmation ma.

utterance: Alright. I am patiently waiting.

utterance: thanks for the patience.

utterance: You welcome.

utterance: Your automatic billing has been successfully removed.

utterance: Wow, really?#huh.

utterance: Yes Ma.

utterance: Thanks for your time.

utterance: My pleasure, anything for our amazing customers.

utterance: Is there any other thing I can help you with ma?

utterance: Yes pls. can I know the active plans on my account.

utterance: Few seconds please.

utterance: Thank you.

utterance: I am trying to get more information on your account.

utterance: you have two active plans. Basic home policy and petcare basic.

utterance: oh. Thanks.

utterance: I can see your basic home policy will expire tomorrow.

utterance: oh.really?

utterance: Yes Ma. Waiting for confirmation ma.

utterance: please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one.

utterance: oh! Do you mean I can upgrade my previous policy or I will register a new one.

utterance: Ma, you can easily upgrade your previous policy to a new money.

utterance: Wow, really?#huh.

utterance: yes ma.

utterance: I think I am in for that.

utterance: can I have your email, so that I can send you more information anout our services.

utterance: uh-huh that is thoughtful of you. Thank you.

utterance: My pleasure. I am here to give you the best services.

utterance: I appreciate.

utterance: may I have your email address please?

utterance: sure.James. Few seconds please I just got a new email address.

utterance: Yes Ma.

utterance: I need to get my business card.

utterance: no problem take your time.

utterance: sorry for the break. I have it here. janelewis at yahoo dot com.

utterance: trying to sent the information immediately.

utterance: Yeah I got it.

utterance: Alright. Ma.

utterance: Thank you for your time.

utterance: you welcome ma. Is there anything I can help you with?

utterance: #mhm I'm okay Thank you.

utterance: -hun you too.

utterance: Awesome.

utterance: thank you.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Becker speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: having many folders in my drawer.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Shaw Wesley.

utterance: Okay mister Shaw, can you spell your last name for me please?

utterance: S.h.a.w.

utterance: Got that Sir.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes sir.

utterance: Four nine three four two five one one one.

utterance: Okay, let me repeat that back to you, Four nine three four two five one one?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, mister Shaw I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure.Bowen.

utterance: And the last four digits of your social security number?

utterance: Three four seven two.

utterance: -oh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: One second sir on the account.

utterance: #huh, here with you.

utterance: Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?

utterance: yeah, I had a few questions about a universal life insurance policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop a universal life insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, yep, you got it mister Shaw.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a universal life insurance policy would be one t thousand two hundred dollars per year.

utterance: Good.

utterance: This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Shaw I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is shawwesley at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Shaw. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be January third, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.