utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.

utterance: We are so sorry about that. May I know your first name and last name please?

utterance: My name is Terrance Gregory. I want this issue addressed as soon as possible. Why would I be charged twice for a bill I'm supposed to pay for only once.

utterance: Like I said earlier, all issues will be resolved sir.

utterance: I just hope so because this isn't the first time. There should be a system that detects these things. I said the same thing the last time.

utterance: Your complaint is duly noted. We will make sure we look thoroughly into this issue and make amends.

utterance: Alright. Well, just go on.

utterance: Okay sir. May I know your date of birth and phone number too?

utterance: My date of birth is October fifth, nineteen ninty one.

utterance: October fifth, nineteen ninty one. Is that correct?

utterance: Yes, that's it.

utterance: Okay. kindly provide your phone number.

utterance: My phone number is four four four six.

utterance: four four four six.

utterance: one two one.

utterance: one two one.

utterance: six four six.

utterance: six four six.

utterance: Yes, that's it.

utterance: Four four four six one two one six four six. Is that correct?

utterance: hold on, did you just say six four six?

utterance: Yes, I did. The last six numbers you mentioned were six four six.

utterance: that's wrong. I actually wanted to say two four six not six four six.

utterance: Alright. So the last six numbers are two four six. Is that right?

utterance: Yes, that's right.

utterance: I will repeat the numbers. Four four four six one two one two four six. Is that right?

utterance: Yep, that's it.

utterance: Now, kindly provide your social security number.

utterance: Alright, my social security number is kindly give me a moment please.

utterance: Sure. Take your time.

utterance: okay. Got it. My social security number is one one two.

utterance: one one two.

utterance: four one one.

utterance: four one one.

utterance: six two two.

utterance: six two two.

utterance: Yes, that it.

utterance: One one two four one one six two two. Is that correct?

utterance: Yes, that right.

utterance: Okay. I'd like you to give an answer to your security question.

utterance: My security question?

utterance: Yes, that's right.

utterance: Okay. Go on.

utterance: Your security question is the name of your childhood best friend. Is that correct?

utterance: Well, I'm not really sure if that was what I used as my security question but I think it is. There is only one person I can think of as my childhood best friend.

utterance: Okay. Kindly give an answer to that sir.

utterance: the name of my childhood best friend is Sean Peckham.

utterance: You're right sir. It's Sean Peckham.

utterance: Yes of course. The most interesting part is that Sean still remains my best friend till date. We are just like brothers.

utterance: That's interesting sir.

utterance: Yes it is.

utterance: Alright sir. May I know when the incident occurred? I'd like to know when both bills were deducted.

utterance: give me a moment, I wrote those down before I called.

utterance: Take your time.

utterance: got it. Yes, the first billing was on September twenty ninth at nine a.m. while another immediately took place around nine thirty a.m.

utterance: Okay. Kindly hold hold while I check the system.

utterance: Sure.

utterance: Could you provide the amount that was billed on both occasions?

utterance: Yes, actually I was billed the same amount twice.

utterance: I'd like you to be more specific sir.

utterance: Okay, well, i was billed two hundred dollars twice.

utterance: Alright sir. Kindly hold on while I try to lodge your complain.

utterance: Sure, take your time.

utterance: Your claim has been lodged successfully. Your claim number is four four one one.

utterance: Oh! Okay. four four one one.

utterance: Two two one two.

utterance: Two two one two.

utterance: six eight.

utterance: six eight.

utterance: Yes, that's it. Your complaint will be addressed as soon as possible.

utterance: just to be sure. You said four four one one two two one two six eight right?

utterance: Yes, that's right.

utterance: Okay. So when will my money be refunded?

utterance: It will be accessed within twenty four hours and your money will be refunded.

utterance: Oh! Okay.

utterance: Yes sir. Kindly be patient with us.

utterance: No worries. I just hope this doesn't happen again.

utterance: We are working towards giving the very best to our customers.

utterance: I hope you're right.

utterance: That's for sure sir. Feel free to bring other complaints and suggestions to us. We'll treat them with utmost importance.

utterance: I'll do that.

utterance: May I know if there is anything else I can help you with?

utterance: Well, #em, I would like to know if I can report this on the website instead of having to make a call.

utterance: Sure, you can. I'll guide you on how to do that.

utterance: Oh! Okay. That's reassuring.

utterance: If you want to make a report next time, all you need to do is visit our website and click on the customer care icon.

utterance: please give me a moment. I need to write this down.

utterance: Sure. Take your time.

utterance: Okay. Please go on. you said I'll click on the customer care icon after logging in right?

utterance: Yes, that's right.

utterance: So what do I do next?

utterance: After clicking on the customer care icon, you can contact us through our social media platforms or by sending us mail.

utterance: Your social media platforms??

utterance: Yes sir.

utterance: I think I'll prefer sending you a mail.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Nah, that's all.

utterance: Thanks for contacting us sir. Have a nice day!

utterance: You too, bye!


speaker_role: Agent

utterance: Good afternnon, thank you for calling Rivertown Insurance. My name is Mike. How can I help you today?

speaker_role: Customer

utterance: Well I had pet insurance and let it lapse and now I want to enroll in the plan again.

utterance: All right, I can help you with that. Can you give me your name and phone number?

utterance: Sure, it's Laurie Jones, three two thee seven two two one three four six, and my email is ljones at gmail dot com.

utterance: Thank you Laurie. I think I found your old policy, can you just confirm your zip code for me?

utterance: Yeah, it's three seven three two nine, Saint Paul.

utterance: All right. I see that you had a basic pet plan. Would you like the same policy or you can upgrade to the preffered plan. Would you be interested in upgrading.

utterance: Well I' m not sure. I think I was paying forty something a month for my dog Buddy.

utterance: Yes it was five hundred a year. The preferred plan is one thousand dollars but has much lower deductibles and many other benefits.

utterance: Hm, can you tell me the difference between the plans?

utterance: Sure, with the basic the deductible is three hundred dollars and it covers up to fifteen hundred per year. The preferred plan had a one hundred dollar deductable and covers up to three thousand dollars per year. Both cover basic checkups, emergencies, and all shots and medicine after the deductible is met.

utterance: Well Buddy is just five and really doesn't need much care or any medicines. I think I'll stick with the basic.

utterance: Okay, not a problem. I just need to go over a few things to make sure everything it correct on here. Can you tell me the dog breed and exact age if known?

utterance: Buddy is a chow and he is five years and three months old. I've had him since he was a puppy.

utterance: Aw, that's wonderful. Does Buddy have any medical issues and is he up to date on all shots?

utterance: No issues and yes he is up to date. He also is chipped and fixed.

utterance: That's great. Is Buddy still going to Dr. Deb for his care?

utterance: Yes, ever since he was born he's been to her.

utterance: Okay, so when would you like this policy to go into effect?

utterance: Immediately, as soon as possible.

utterance: Okay, we can set it up to go in effect tomorrow, is that okay?

utterance: Of course.

utterance: All right, so we are going to start a basic pet plan for Buddy starting tomorrow.

utterance: Um, I was wondering if you have a plan for more than one pet? I may be getting a cat soon.

utterance: We do have a multi pet plan avaialable. If you get the cat you can call or change the plan online anytime.

utterance: Okay, great.

utterance: So Laurie last time you paid with a Visa ending in four zero two one, would you like to use the same card?

utterance: Yes please.

utterance: Okay, now you have three payment options, you can pay in full and save fifty dollars, pay bi monthly, or weekly. Which would you prefer?

utterance: Do I save anything if I pay bi monthly?

utterance: We can offer a five percent discount for bi monthly. Making it six payments of seventy nine dollars.

utterance: Well, would I just pay the first payment today?

utterance: Yes, if you want monthly payments it would be forty two dollars, bi monthly would be seventy nine dollars.

utterance: Let me check real quick. Give me a sec.

utterance: No problem, just let me know when you decide.

utterance: Okay, I will do the bi monthly payments.

utterance: Great. Now Laurie before I charge your card can I have the three digit security code of the Visa and billing zip code?

utterance: Uh, sure. It's two nine four and three seven three two nine.

utterance: Okay, perfect. I am going to go ahead and charge for the first payment of seventy nine dollars, one moment please.

utterance: Quick question, does the policy have a waiting period or anything like that?

utterance: Nope, you can use it starting tomorrow and the payment has been processed.

utterance: Okaay.

utterance: We will mail the policy and cards and you will get them in seven -one zero business days.

utterance: What if I need it before then?

utterance: Do you have an online account with us?

utterance: I sure do.

utterance: Then you can logon and print out anything you need from your dashboard. Is there anything else I can help you with?

utterance: Nope that was it.

utterance: Okay Laurie, have a great weekend and thank you for being part of our Rivertown family.

utterance: You too, thanks. Bye.

utterance: Good bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Wilfred Paulson.

utterance: Okay, Wilfred as your first name and Paulson as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's seven seven six.

utterance: Seven seven seven six.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, seven seven seven six four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said seven seven seven six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is April sixteenth, nineteen eighty one.

utterance: April sixteenth, nineteen eighty one April fifteenth, nineteen eighty one?

utterance: It's April sixteenth, nineteen eighty one.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: Alright. May I should continue with the change in security question?

utterance: Please do.

utterance: kindly provide the answer to the new security question.

utterance: You haven't provide the new security question yet?

utterance: Oh! Sorry.

utterance: It's nothing. Kindly tell me the new security question.

utterance: What's your mother's maiden name?

utterance: her maiden name is Mercy.

utterance: Mercy.

utterance: Yes.

utterance: I'll proceed to change in security question on the system. Do you confirm change in security question?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. Your security question is now changed.

utterance: thanks.

utterance: Is there anything else I can help you with?

utterance: well, that will be all for now.

utterance: Thanks for your call. Do have a great a day!

utterance: Thanks and you too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?

utterance: Good morning. How are you?

utterance: I'm fine sir and you?

utterance: I'm cool.

utterance: How may I help you sir?

utterance: My friend told me you have an insurance package for pets.

utterance: Yes we do sir.

utterance: I checked your website and discovered your rates are overly pricey.

utterance: Sure sir. Your findings are absolutely correct. We have the best rates in town.

utterance: True that.

utterance: Many thanks to your friend who told you about Rivertown insurance company.

utterance: How does it work?

utterance: We have two plan types for pet insurance sir.

utterance: I have three dogs but one is currently down with rabies and I don't want to lose her.

utterance: Oh! I hope she's recuperating fast enough?

utterance: Not really. Can you tell me more about the pet insurance plan?

utterance: Sure sir. We have the petcare basic plan and the petcare preferred plan.

utterance: Okay. What are their differences and rates?

utterance: Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year.

utterance: Good rates I must say. So how do each of them operate?

utterance: The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses.

utterance: Whoa! That's amazing. So which one should I go for?

utterance: I would advise you go for the Petcare preferred type sir. It covers a lot of expenses for your pets.

utterance: Alright. So how do I go about it?

utterance: I'll need to take down some of your details sir. What's your first and last name sir?

utterance: Samuel Tyler. My phone number is Two Three One Seven Eight Nine Seven Two Two Eight.

utterance: Can you call your phone number again sir?

utterance: Two Three One Seven.

utterance: Two Three One Seven.

utterance: Eight Nine Seven.

utterance: Eight Nine Seven.

utterance: Two Two Eight.

utterance: What's your date of birth sir?

utterance: January Two, Nineteen Eighty Nine.

utterance: What's your Social Security Number sir?

utterance: Three One Six.

utterance: Three One Six.

utterance: Two Five.

utterance: Two Five.

utterance: Nine Zero Seven Six.

utterance: Kindly provide the answer to your security question sir.

utterance: Myles.

utterance: How many dogs do you want to insure sir?

utterance: One for now.

utterance: What is the breed of your dog sir?

utterance: It's a bull dog.

utterance: What is the weight of your dog sir?

utterance: He weighs Seventy pounds.

utterance: I hope your dog recovers soon sir. What's his name?

utterance: Lyon.

utterance: Will you love to insure your remaining dogs soon?

utterance: I'm not so sure it's going to be soon but I'll definitely insure them.

utterance: Alright sir.

utterance: My dogs mean everything to me.

utterance: What's his age?

utterance: He's twenty two months old.

utterance: Just a minute please.

utterance: Alright.

utterance: I've successfully registered your pet. Is there any other thing you would love me to help you with sir?

utterance: That will be all for now. Thanks for helping out.

utterance: Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir.

utterance: Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Lory Amber.

utterance: Okay, Lory as your first name and Amber as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is one one right?

utterance: It should be six digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: one one one three.

utterance: one one one three.

utterance: Yep, that's right.

utterance: Okay, six six six one one one one three, is that correct?

utterance: Oh! Sorry, it actually ends with one one one two not one one one three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one one one one two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is October sixth, nineteen sixy one.

utterance: October sixth, nineteen sixy one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: mhm.

utterance: Alright. May I know if this cancellation will be temporary or permanent?

utterance: I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready.

utterance: Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?

utterance: Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.

utterance: We're very sorry for the inconveniences. We will surely look into that.

utterance: Please do.

utterance: Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.

utterance: I'll do that.

utterance: Okay. Please hang on while I proceed with the temporary cancellation sir.

utterance: mhm.

utterance: I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. Your plan is now cancelled.

utterance: thanks.

utterance: well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes, we do. Would you like to know the types of pet insurance plans we offer?

utterance: Sure. Go on please. I can't wait to get Doggy insured.

utterance: Doggy?

utterance: Oh! That's my dog's name. Please go on.

utterance: Okay. So we offer two types of pet insurance.

utterance: uh-uhn.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.

utterance: please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.

utterance: Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.

utterance: Duly noted sir. Thank you so much sir. Is there anything else I can help you with?

utterance: one last thing please.

utterance: okay.

utterance: I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown customer service my name is Florence how many I help you?

utterance: My name is Kelvin.

utterance: Okay mister Kelvin how may I help you Sir?

utterance: I will like to create an account with your company.

utterance: Okay sir mister kelvin if I hear you well Sir you said you will like to create an account with us.

utterance: Yes. So what are the things I will need?

utterance: Okay Sir. A phone number and an Email and also your your card details if you want to link it with your account from start.

utterance: Okay. I have everything available but I don't want to link my card details with it for now.

utterance: Okay sir. Please spare a minute to open a tab for you sir.

utterance: Okay no problem. # mister Florence how is your day going?

utterance: Fine sir. Can we start now sir?

utterance: #Hm yes.

utterance: Okay sir please can you tell me the name you want to use for your account?

utterance: Jose Kelvin.

utterance: Okay sir. Please can you give a number you want to link with your account?

utterance: #Hm Six zero one two hundred three seven six four.

utterance: Six zero one two hundred three seven six four is that it sir.

utterance: Yes it is.

utterance: Okay sir. I am still with you sir.

utterance: Okay mister Florence.

utterance: Okay sir. Can you please provide a valid Email for your account sir?

utterance: Josekelvin at gmail dot com.

utterance: Okay Josekelvin at gmail dot com.

utterance: Yes.

utterance: Please sir is there accent on the e ending Jose?

utterance: Sorry what is accent?

utterance: Like a mark at the head of the Letter E sir.

utterance: Not at all.

utterance: Can you please produce Your address sir.

utterance: #Em Seven one eight Reppert Coal Road Jackson.

utterance: Okay Sir. A three digit code will be sent to the number you drop now please provide the number Sir.

utterance: #Um no message for now.

utterance: Okay sir it will be sent anytime.

utterance: A message has been sent just now.

utterance: Okay sir. Can you please produce the three digit code Sir?

utterance: #Um Nine four eight.

utterance: Nine four eight.

utterance: Yes.

utterance: Okay sir. Should I still omit the card details for now?

utterance: #Hm yes.

utterance: Okay sir. Can you please give a username for your account?

utterance: Kelv two six six.

utterance: Kelv two six six sir?

utterance: Yes.

utterance: Okay. Can you please suggest a password sir?

utterance: Jose at sixty six.

utterance: Okay sir.

utterance: Will that be all.

utterance: #Er the last thing is your birthday sir I forget to feel it then so I will have to do it now sorry about that. Can you please tell me your birthday sir?

utterance: Okay. January ten nineteen seventy three.

utterance: Okay sir. Is it January ten nineteen seventy three sir?

utterance: Yes it is.

utterance: Okay sir. Your account details will be sent to the Email you provide earlier sir.

utterance: No problem.

utterance: Will you like to know more about our service Sir?

utterance: #Hm don't worry I am familiar with them. It is okay here for now.

utterance: Okay sir. if you have any other issue please contact us sir.

utterance: Okay no problem.

utterance: Thanks sir. Have a nice day mister Kelvin.

utterance: And you to mister Florence.

utterance: Please sir a message will be sent after this call for rating please kindly drop your ratings sir.

utterance: Okay no problem. Bye.

utterance: Bye Sir.


utterance: Good morning thank you for calling Rivertown customer service my name is Gloria how may I help you?

utterance: Good morning my name is Edward.

utterance: Okay my Edward how may I help you?

utterance: I relocate from my previous residence and will like to change my address to a new one.

utterance: If I get you right, you said you relocate and will like to change your address?

utterance: Exactly.

utterance: Okay. Kindly stay on as I ask you some questions.

utterance: No problem.

utterance: Please can I have your account number?

utterance: #Er kindly wait while I check that.

utterance: Okay sir. Take your time.

utterance: #Uh here it is.

utterance: Okay.

utterance: Eight Five.

utterance: Eight five.

utterance: Six seven seven.

utterance: Six seven seven.

utterance: One six two.

utterance: One six two.

utterance: That all.

utterance: Please confirm if the number I will call is well taken.

utterance: Okay.

utterance: Eight five six seven seven one six two.

utterance: #Uh Yes.

utterance: Okay. Can you please tell me your Mother's maiden name?

utterance: Newman.

utterance: Okay. A minute please.

utterance: Okay.

utterance: Can I have your Email?

utterance: #Um Edward one four at gmail dot com.

utterance: Your birthday?

utterance: #Uh, it is not my birthday today.

utterance: (Laughter) I am asking for your date of birth to verify your identity.

utterance: (Laughter) thought your are asking me how my birthday will goes.

utterance: No problem sir.

utterance: My birthday is September three nineteen seventy three.

utterance: Okay.

utterance: Can i have your Previous address and the new address?

utterance: #Er previous address is nine four nine Glendale AvenuePomona. and the new address is four six zero zero Snowbird Lane Fairbury.

utterance: Okay.

utterance: Okay.Your address has been changed successfully.

utterance: #Ah thanks a lot.

utterance: You are welcome Sir. Is that all you want me to do sir?

utterance: Yes that is it?

utterance: Okay. A message will pop up after the call for rating please do well to rate me.

utterance: Okay no problem mister

utterance: Gloria.

utterance: Gloria. Yes.

utterance: Thanks you mister Edward. Have a wonderful day.

utterance: And you to.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how're you doing?

utterance: I'm fine. How may I help you?

utterance: I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.

utterance: Okay, may I know your first name and your last name?

utterance: Yes, my first name is Paul and the last Cobb.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's seven seven seven one.

utterance: Seven seven seven one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, seven seven seven one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said seven seven seven one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is Feburary tenth, nineteen fourty one.

utterance: Feburary tenth, nineteen fourty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: Alright. May I know the plan you enrolled in?

utterance: I enroll in life insurance plan.

utterance: Okay.

utterance: Yes.

utterance: Kindly wait while I generate the policy number for you sir.

utterance: Please do.

utterance: Alright I'll start calling the policy number now.

utterance: Alright.

utterance: One five two four.

utterance: Okay.

utterance: Zero zero four four.

utterance: Nine five.

utterance: Yep.

utterance: Can you call it for confimation?

utterance: One five two four.

utterance: Yes.

utterance: Zero zero four four.

utterance: Yes sir. Go on.

utterance: Nine five.

utterance: Okay good that's the policy number.

utterance: Thanks so much I really do appreciate.

utterance: May I know if there is anything I will do for you again?

utterance: No, that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Thanks and you too. Bye!


utterance: Good afternoon, Thanks for calling Rivertown Insurance, how may I help you?

utterance: Good afternoon. Am I speaking with Danielson of Rivertown Insurance?

utterance: Yes sir, You're speaking with Danielson. How may I help you sir?

utterance: Oh! Daniel how are you?

utterance: I'm fine sir. I guess you are mister Simon?

utterance: Wow! You remember. Yes you are speaking with Simon Clark.

utterance: Thanks for calling back sir. How may I be of help sir?

utterance: I'm calling as regards my enrolment plan for Automobile insurance.

utterance: Alright sir. I'll need to reconfirm your identity sir.

utterance: hope it won't take long?

utterance: No sir. Kindly provide your phone number and social security number sir.

utterance: Two Four Zero Four Two Zero two two Six Two.

utterance: Your Social Security Number sir.

utterance: Two One Eight two Nine One Zero Three Seven.

utterance: Kindly provide us with your address sir.

utterance: Number One Zero two, Pine tree lane, Michigan.

utterance: Identification confirmed.

utterance: I'm still Simon you know. [Laughter].

utterance: I just had to confirm your identity sir.

utterance: it's absolutely necessary you do that.

utterance: Thank you sir.

utterance: So how do I go about the enrolment process?

utterance: I will go over the plan types and yearly rate for you sir.

utterance: that's so nice of you Danielson.

utterance: We have the basic automobile plan which goes for one thouand dollars per year. It is a plan that covers the basic amenities of the car.

utterance: Okay, Go on.

utterance: We have the preferred automobile plan that goes for one thousand two hundred dollars and that insures the car documents, some parts of the car and also theft of the car.

utterance: quite catchy!

utterance: We also have the complete automobile insurance plan that covers everything about your cars. It insures your car against theft, fire accident and eveything about your car.

utterance: whoa! I love this.

utterance: Which would you prefer sir?

utterance: I'm going for the complete automobile insurance plan.

utterance: You have the option of paying yearly to us using your credit card or we link your account to us and we make a debit of two thousand dollars per year.

utterance: #em, It's better I link it with your account. How do I go about it?

utterance: We'll need your credit card details sir.

utterance: Okay.

utterance: Kindly provide your credit card number, the expiration date and the CVV.

utterance: two Two Four Six.

utterance: two Two Four Six.

utterance: Four Nine One Three.

utterance: Four Nine One Three.

utterance: Three Three Two Three.

utterance: Three Three Two Three.

utterance: Four One One Four.

utterance: Four One One Four.

utterance: The Expiration date is Zero Four Twenty Twenty Four.

utterance: Zero Four Twenty Twenty Four right?

utterance: Yes, That's right.

utterance: Your CVV sir.

utterance: Six Four Two.

utterance: Okay sir. You have successfully enrolled for complete automobile insurance plan.

utterance: Do you have a website where I can access my account?

utterance: Yes we do sir. You can access us at www dot Rivertowninsurance dot com.

utterance: #em. Hold on for a minute, let me write it down.

utterance: Alright sir. Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Thanks for choosing Rivertown insurance sir. We hope to serve you better.

utterance: I would definitely rate your customer service. You're so patient and helpful.

utterance: Thanks for the compliment sir. Do have a nice day sir. Bye.

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Christina Davis.

utterance: Okay, Christina as your first name and Davis as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is July seven, nineteen eighty six.

utterance: July seven, nineteen eighty six.

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the bill period?

utterance: That's one month ago.

utterance: Okay. You'll need to provide your credit card details for the payment.

utterance: Well, I have no problem with that.

utterance: Please proceed with the card number.

utterance: Four five three two.

utterance: Four five three two.

utterance: Two eight seven zero.

utterance: Two eight seven zero.

utterance: Three three zero two.

utterance: Three three zero two.

utterance: Eight eight three zero.

utterance: Eight eight three zero.

utterance: Yep.

utterance: Expiration date and the cvv.

utterance: Expiration date is twelve, twenty twenty five.

utterance: Twelve, twenty twenty five.

utterance: CVV is seven seven one.

utterance: Seven seven one.

utterance: Yes.

utterance: Can I go on with the payment of the bill?

utterance: Yes please do.

utterance: Okay a moment ma.

utterance: Alright.

utterance: Your bill has been paid successfully.

utterance: Okay, thanks.

utterance: Is there something else I can help you with?

utterance: No, that will be all for now.

utterance: Thanks. Do have a great day!

utterance: Thanks. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.

utterance: My name is Timothy Gomez.

utterance: Okay, Timothy as your first name and Gomez as your last name?

utterance: Yes.

utterance: Okay, I'll also need your date of birth sir.

utterance: My date of birth is May twenty two, nineteen fourty one.

utterance: May twenty two, nineteen fourty one.

utterance: yes.

utterance: Kindly provide your phone number and social security number sir?

utterance: Phone number two one six.

utterance: Two one six.

utterance: Six one seven.

utterance: Six one seven.

utterance: Zero seven three five.

utterance: Zero seven three five.

utterance: Yes.

utterance: The SSN sir.

utterance: What's SSN?

utterance: Social Security Number.

utterance: Oh! That's three zero one two four nine three three two.

utterance: Three zero one two four nine three three two.

utterance: Yes, that's right.

utterance: Perfect. May I know the answer to your security question please?

utterance: Sure. My mother's maiden name is Adkins.

utterance: Adkins.

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. Please provide me with your policy number?

utterance: What will you need that for?

utterance: Okay. To know the plan you enrolled in.

utterance: Well, is it those ten digit number?

utterance: Yes exactly.

utterance: Two two one one.

utterance: Two two one one.

utterance: Three zero one two.

utterance: Three zero one two.

utterance: Five nine.

utterance: Five nine.

utterance: Yes.

utterance: Now kindly tell me the dependant name.

utterance: Her name is Sarah Gomez.

utterance: Okay Sarah as the first and the last as Gomez.

utterance: Yes.

utterance: May I know if I can proceed with the dependant removal?

utterance: Yes please do.

utterance: Okay wait a moment.

utterance: okay.

utterance: The dependant as been removed successfully.

utterance: Thanks.

utterance: May I know if I can do anything else for you?

utterance: No that's all for now.

utterance: Alright do have a great day!

utterance: Thanks and you too.

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling River town Insurance Customer care service. How may I help you?

utterance: Hi I would like to cancel automatic billing on my account.

utterance: Alright. May I have your first name, last name and date of birth ma'am?

utterance: My name is Juanita Goode. my date of birth is May Six Nineteen Ninety Five.

utterance: Miss or mister Juanita ma'am?

utterance: Miss Juanita.

utterance: Can I have your Phone number ma'am?

utterance: Eight Five Nine Two.

utterance: Eight Five Nine Two.

utterance: Eight Five Two.

utterance: Eight Five Two.

utterance: Six Seven Two.

utterance: Six Seven Two. can I have your social security number?

utterance: You ask too many questions. I'm beginning to get impatient.

utterance: We're sorry Miss Juanita. We need all these details or proper identification ma'am.

utterance: My social security number is Three Two Three Four.

utterance: You can go on ma'am.

utterance: Five Two Seven Eight Six.

utterance: Gotcha! Confirmed. I need the answer to your security question ma'am.

utterance: Grey. Oh! He was such a cute cat.

utterance: You must have really bonded well.

utterance: Yep!

utterance: So what's the complain ma?

utterance: On the first of May, I was overcharged for my health insurance plan. I laid a complaint and it was resolved.

utterance: Oh! I'm so sorry about that ma'am.

utterance: That's not all. I was also overcharged in the month of June.

utterance: Whoa! I'm so sorry ma'am. Was it resolved the second time?

utterance: Why the fuck would I be billed inappropraitely?

utterance: I'm so sorry ma'am. It won't repeat itself.

utterance: I tried cancelling it on the mobile app but it didn't go through so I had to call your customer care service.

utterance: did you try refreshing the page ma'am?

utterance: No I didn't. I will try refreshing the page next time.

utterance: We're working on your request ma'am. Please do hold on for a minute.

utterance: Oh! That's fine. So far it gets solved, I'm cool with waiting on the line.

utterance: Thank you ma'am. Do you need help with any other thing?

utterance: Yes please. I would love to add a dependent to my insurance account.

utterance: We have successfully cancelled automatic billing on your credit card.

utterance: Finally. Please add a dependent to my account.

utterance: Sure thing. What relationship exists between you and the dependent ma'am?

utterance: She's my mother.

utterance: Her name please?

utterance: Clarion Miller.

utterance: What's her date of birth?

utterance: July Six Nineteen Sixty One.

utterance: Does she have any health challenge?

utterance: Yes she does.

utterance: What's the health challenge ma'am?

utterance: She has stroke and partial amnesia.

utterance: Oh! I'm sorry about that Miss Juanita.

utterance: Thank you.

utterance: Dependent successfully added. Is there any other thing you would love me to help you with?

utterance: Nothing for now.

utterance: Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you.

utterance: You're welcome. I think you need to upgrade your app.

utterance: Well noted ma'am. Thank you for calling the customer care service. Have a lovely day Miss Juanita.

utterance: Bye.

utterance: Bye Miss Juanita.


utterance: Good morning, thankyou for calling Rivertown Insurance. This is Amber and to whom do I have the pleasure of speaking with today?

utterance: Amber my name is George and I am moving and need to change my address on my account somehow.

utterance: I can help you with that George.

utterance: Great my account number is three one two five nine six eight seven.

utterance: Thank you for that George, can I also have your last name and your date of birth?

utterance: Sure, Kromko and June first nineteen eighty four.

utterance: All right, let me pull up the account here. So George when are you moving?

utterance: Well I was supposed to today but the rental truck fell through so sometime in the next three days I hope.

utterance: I am sorry to hear about your delay. So I have your account up and it's the two two one Coleridge Street address we need to update, correct?

utterance: Yeah, that's the old, well soon to be old one.

utterance: Great, can you give me the new address, including the city and zip code?

utterance: Three seven nine Oak Avenue Rivertown TX three five five nine three. Wait it's three five four nine three.

utterance: Thank you. I have that address updated. What date would you like this to go into effect?

utterance: Uh, geez I mean I am waiting to hear back from the truck place to know what day exactly. I give me a minute.

utterance: No worries, I'll be here waiting.

utterance: Thanks, I am just checking to see if I got an email back yet about the truck. Moving can be a lot.

utterance: I know it can be. While we are waiting would you be interested in hearing about out bundled specials?

utterance: Sure, just know I am a home buyer, own two cars, am married and have no pets.

utterance: Thank you for all of that. I see that you have the life insurance on you and your wife. I just need to ask a few questions. What type of cars do you own?

utterance: I have my two thousand nineteen Jeep Patriot and my wife has a two thousand twenty Camry.

utterance: Okay, well a quick quote for the life, auto, and home insurance bundle. The yearly policy would be twenty three hundred for basic, forty two hundred for mid tier and whole life insurance and five thousand for top tier plus Universal Life. You could also mix it up but twenty three hundred would be the lowest.

utterance: Hm, well ya know I'm payin like forty six now for all but I don't have all that up sell on the life. Are there discounts for paying in full or quarterly?

utterance: There sure are discounts. If you paid the top tier in one payment it would be forty seven eighty. Quarterly payments drop it to forty nine forty.

utterance: That seems pretty good, but I probably should check with the wife, ya know. I don't wanna get her upset.

utterance: Okay, I can send a quote with all the options to your email and you can look it over with her and see if anything looks good to you. Then you could click and purchase or just give us a call back to get you set up. Any news on the truck rental?

utterance: As a matter of fact yes, I am reserved for tomorrow so I guess start the new address then.

utterance: Great. Let me set that up for you now.

utterance: Yeah, I was just thinking, can you send the policy quote to my wife's email address?

utterance: I sure can. Go ahead with it when you are ready.

utterance: Uh one minute. I gotta check it real quick.

utterance: Just go ahead with it once you have it.

utterance: Got it! It's jamiejone at gmail dot com. Her name is Jamie.

utterance: Okay, all set. I will send that out to her now. As for the address change you are all set. Is there anything else I can help you with today?

utterance: Yes, I was thinking of getting a new kitten for my wife on her birthday this week. What are your pet policies?

utterance: Well we have a basic plan for five hundred per year or a preferred of one thousand. If added to the bundle I mentioned earlier the basic would add three hundred to the total and the top tier would add just six hundred.

utterance: What's the real difference between preffered and basic though?

utterance: With basic the deductible is five hundred and it covers up to two thousand per year. The preffered plan has a two hundred dollor deductable and covers up to twenty six hundred per year.

utterance: Do both cover the same stuff?

utterance: Yes, they cover shots, well visits, emergency visits, perscription. They also offer discounts for chipping and spay or neutering.

utterance: That sounds pretty darn good and useful.

utterance: So since you may want to surprise your wife, I won't add this to the policy quote email. I can send the details to your email if that will work.

utterance: Yeah, good thinking. Do you need my email?

utterance: Is the email the same as what is on the policy, gogorcer at yahoomail dot com?

utterance: Yep that would be it.

utterance: Great, I will send that out now as well.

utterance: Sounds good.

utterance: All right, so we have the policy quote going to your wife, the pet policy quote to you, and the address is updated.

utterance: Jees I caused you a lot of work today.

utterance: It was my pleasure. Is there anything else I can do for you today George?

utterance: Nope, you covered it all and then some.

utterance: Well it was wonderful to talk to you today and I hope the move goes smooth for you.

utterance: Thanks. Have a good weekend.

utterance: You too George. Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Martinez Redox.

utterance: Okay, Martinez as your first name and Redox as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's nine nine nine nine.

utterance: Nine nine nine nine.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, nine nine nine nine four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said nine nine nine nine four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is March sixth, nineteen eighty one.

utterance: March sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: mhm.

utterance: Alright. May I know the bill period?

utterance: One month ago.

utterance: Okay. Please provide me your bank details.

utterance: Okay account number.

utterance: Please go on.

utterance: Seven two nine nine.

utterance: Seven two nine nine.

utterance: Nine nine five seven.

utterance: Nine nine five seven.

utterance: Five four.

utterance: Okay Five four.

utterance: Yes.

utterance: Bank account type?

utterance: It's a checking account.

utterance: Checking account.

utterance: Yes.

utterance: Bank routing number please ma?

utterance: Two two zero seven five four nine six two.

utterance: Yes.

utterance: Wait a moment while I do that.

utterance: Okay.

utterance: Can I proceed with the payment?

utterance: Please go on.

utterance: You have successfully paid the bill ma.

utterance: Thanks.

utterance: Is there's anything else I can do for you?

utterance: No, that will be all for now.

utterance: Okay, thanks. And do have a great day!

utterance: Thanks and you too!

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.

utterance: Okay. I can help you with that.

utterance: Oh! Alright.

utterance: May I have your first name please?

utterance: My name is Anderson Michael.

utterance: Oh! Okay.Anderson as your first name and Michael as your last name. Is that correct?

utterance: Yes, that's right.

utterance: Alright, hold on while I input that into the system.

utterance: Sure.

utterance: Kindly provide your phone number please.

utterance: My phone number is Five three one.

utterance: Five three one.

utterance: Four five Two.

utterance: Four five Two.

utterance: Two three five four.

utterance: Two three five four.

utterance: Yep, that's right.

utterance: Okay. Five three one Four five Two Two three five four. Is that correct?

utterance: Yes, that's correct.

utterance: May I have your social security number please?

utterance: Well, just a moment please.

utterance: Sure, take your time.

utterance: got it. My social security number is Six nine Two.

utterance: Six nine Two.

utterance: Five two nine.

utterance: Five two nine.

utterance: Zero three Five.

utterance: Zero three Five.

utterance: Yep, that right.

utterance: Okay.Six nine Two Five two nine Zero three Five. Is that correct?

utterance: Did you just say Zero three Five as the last three numbers? Was that what i said?

utterance: Yes sir. Those were the last three numbers you mentioned.

utterance: sorry about that. It's actually Zero three three not Zero three five.

utterance: Oh! Okay. The last three numbers are Zero three three right?

utterance: Yes, that's right.

utterance: Alright. I'm going to read the number to you once again. Please listen carefully sir.

utterance: Please go on.

utterance: Six nine Two Five two nine Zero three three Is that correct?

utterance: Yes, that correct.

utterance: Okay. Now you'll need to give an answer your security question.

utterance: Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?

utterance: We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.

utterance: My best interest? Are you insinuating that I might not be the owner of the account I claim to own?

utterance: Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.

utterance: Well, just go on.

utterance: Alright sir. Please proceed by giving an answer to your security question.

utterance: My security question is my mother's maiden name.

utterance: Okay sir. Please what's the answer to that?

utterance: My mother's maiden name is kelly.

utterance: Please hold on while I confirm your answer.

utterance: Sure.

utterance: Perfect. That's correct sir.

utterance: Of course it is.

utterance: In order to proceed with the change of your address, I'll need to confirm your old address sir.

utterance: no problem.

utterance: May I know your old address?

utterance: Sure, my old address is two sixty Grand Avenue, San marcos, California.

utterance: two sixty Grand Avenue, San marcos, California. Is that correct?

utterance: Yes, that's right.

utterance: Please hold on while I verify this.

utterance: Alright.

utterance: Your old address is confirmed.

utterance: Okay.

utterance: Kindly provide your new address.

utterance: My new address is five twenty concord Avenue, San Diego, California.

utterance: five twenty concord Avenue, San Diego, California. Is that correct?

utterance: it's actually three twenty not five twenty. Please change that.

utterance: Alright. three twenty concord Avenue, San Diego, California, Is that correct?

utterance: Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.

utterance: No worries sir. I'm sure you'll get used to it.

utterance: Yes, I will. Please what else do you need?

utterance: just a moment please.

utterance: Okay. Done. Your address has been updated sir.

utterance: Okay. So how long does it take before the update reflects?

utterance: It's effective immediately sir.

utterance: Oh! That's great.

utterance: Well, I'd like to know if I can change my address on the website.

utterance: Sure, you can.

utterance: Please how do I do that?

utterance: It's very easy. After logging in, you look for the profile icon.

utterance: O-okay. I'll click on the profile icon?

utterance: Yes, that's right.

utterance: Please go on.

utterance: After clicking on that, you then click on the personal information which is directly below security icon.

utterance: Okay. I'll click on personal information icon. Got it. What next?

utterance: Then you'll see the change address icon.

utterance: Change address icon. Is that correct?

utterance: Yes, it is. Then you can just go ahead and input your new address and that will be all.

utterance: Okay. I think I've got that.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Well, I don't think there is.

utterance: Okay. Thank you for contacting us.

utterance: Thank you too. I'm really pleased with you even though your verification questions almost made me angry.

utterance: We are so sorry about that sir.

utterance: it's okay. I know it's protocol.

utterance: Thanks for understanding. Have a nice day!

utterance: Thank you. You too!


utterance: Hello, thanks for calling Rivertown insurance customer service. How can I help you?

utterance: Hi, I would like to create an account.

utterance: That's great.To create an account, I need some information about you.

utterance: Okay, sure.

utterance: May I have your first name and last name Sir?

utterance: My name is Timothy Jackson.

utterance: Thank you sir.

utterance: Yeah.

utterance: Can I have your phone number?

utterance: Okay, four zero one.

utterance: four zero one.

utterance: four six zero.

utterance: four six zero.

utterance: eighty nine two nine.

utterance: eighty nine two nine.

utterance: Yep that's it.

utterance: Okay, four zero one four six zero eighty nine two nine, is that correct?

utterance: Yes, that's right.

utterance: Next we need your mother's maiden name.

utterance: her maiden name is Brewton.

utterance: Alright.

utterance: Yep.

utterance: What's your best friend's name?

utterance: His name is Donald Collins.

utterance: Donald Collins?

utterance: Yes, that's correct.

utterance: What's your birthdate?

utterance: My date of birth is October ninth, nineteen fifty six.

utterance: October ninth, nineteen fifty six. Gotcha, just a moment please.

utterance: Okay.

utterance: What's your street address?

utterance: four eight nine Simpson street.

utterance: Alright.

utterance: That's right.

utterance: What state are you from?

utterance: That's Martinsville.

utterance: Oh okay, just a second.

utterance: Alright.

utterance: What's your city.

utterance: Illinois.

utterance: Thank you sir.

utterance: Sure.

utterance: Now may I have your zip code.

utterance: zip code?

utterance: Yes.

utterance: one nine five two six.

utterance: Did you say that's one nine five two two six or one nine five two six?

utterance: It's one nine five two six.

utterance: Okay sir, next we need your social security number.

utterance: I think I can't fully remember but just a second please.

utterance: Sure, take your time.

utterance: Oh I got it now.

utterance: Okay, can you read the numbers to me?

utterance: four zero nine.

utterance: four zero nine.

utterance: fifty two.

utterance: fifty two.

utterance: two zero two zero.

utterance: two zero two zero.

utterance: Yeah, that's right.

utterance: Thank you for the info, sir.

utterance: Yeah.

utterance: Please hang on sir. I will proceed to create your account.

utterance: Yeah, sure.

utterance: Okay done. Congratulations, your account is successfully created.

utterance: Thank you.

utterance: Is there anything else I can help you with?

utterance: Thanks! I think that's it?

utterance: Alright sir.

utterance: Thanks for your help.

utterance: You are welcome.

utterance: Thank you sir, have you good day.

utterance: Thanks, and you too.

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to enroll in an insurance plan.

utterance: Okay, which of our plans would you like to enroll in?

utterance: can you tell me about your insurance plans?

utterance: Automobile plan, condo plan.

utterance: Did you say condo plan?

utterance: Yes, condo plan.

utterance: Okay, you can proceed.

utterance: Homeowner, life, pet and renters plan. Which would you like to enroll in?

utterance: Life insurance.

utterance: Okay, so first you'll need to create an account.

utterance: Okay.

utterance: I'll need your first name and last name.

utterance: Lennon Bey.

utterance: Okay, Lennon as the first name and Bey as last name?

utterance: Yes.

utterance: Please provide your phone number.

utterance: Six four four nine seven seven one nine two four.

utterance: Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.

utterance: I'd prefer the name of my first pet and he was Crux.

utterance: What's your date of birth?

utterance: August twenty-four, four thousand.

utterance: Your street address please.

utterance: One four four seven Tipple Road Philadelphia, Pennsylvania.

utterance: Okay, so your state is Pennsylvania.

utterance: Yes.

utterance: And your city is?

utterance: Philadelphia.

utterance: What's your zip code please?

utterance: Three three one zero one.

utterance: You'll need to provide your social security number.

utterance: Six one four four seven three three seven eight.

utterance: We're done with the account creation. You say you want life insurance is that correct?

utterance: Yes.

utterance: We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?

utterance: The whole life insurance plan.

utterance: That is one thousand eight hundred dollars per year.

utterance: Yes, how do I make payment?

utterance: I'll need your credit card number, the expiration date and the credit card CVV.

utterance: My credit card number is six seven nine seven four six six eight seven two two three one one zero four.

utterance: You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?

utterance: Yes.

utterance: The expiration date please.

utterance: July four zero four three.

utterance: Okay. Provide your CVV and proceed to make payment.

utterance: Nine four two. Payment made.

utterance: Kindly hold on while I confirm your payment. Your payment has been made successfully.

utterance: Okay.

utterance: No, that will be all for now.

utterance: Thank you so much, do have a great day.

utterance: Thanks you too. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how's your day going?

utterance: Fine, how's yours too and what can I do for you?

utterance: Fine, I want to get auto quote.

utterance: Okay, can you provide me your name?

utterance: my name is Isreal Henderson.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's four four zero one.

utterance: Four four zero one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, four four zero one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said four four zero one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is August third, nineteen ninety.

utterance: August third, nineteen ninety right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the auto type?

utterance: it's a toyota car.

utterance: Okay. Can you prescribe the auto model?

utterance: ES Seven hundred.

utterance: Okay, what is the year of the automobile?

utterance: Twenty twenty brand.

utterance: Alright. Please provide me the mileage of the automobile?

utterance: I'll do that, let me confirm it.

utterance: Alright sir, take your time.

utterance: it's just about two months.

utterance: Okay which of the pet plan did you want to go for?

utterance: Yes please, Petcare Auto is what I go for.

utterance: Alright. Hope the price as one thousand five hundred dollars?

utterance: Yes I do.

utterance: Please you have choose either phone or email for the slot method.

utterance: Yes please I will go for email.

utterance: Okay. Wait a moment it's process.

utterance: okay.

utterance: Kindly provide me your email sir.

utterance: Thanks it is isrealhen at yahoo dot com.

utterance: Okay confirm. The link to get the auto quote is successfully sent to your mail sir.

utterance: Thanks.

utterance: may I know if there is anything more I can do for you?

utterance: No that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Alright thanks. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hey I would like to my home address.

utterance: Okay ma'am. I can help you with that.

utterance: That's good.

utterance: Before I proceed, we have to verify your identity.

utterance: Sure, no problem.

utterance: May I have your first name and last name ma'am?

utterance: My is Jessica Barber.

utterance: Thanks you ma'am. May I have your birthdate.

utterance: #Um, my birthdate is July fifth, nineteen fifty five.

utterance: July fifth, nineteen fifty five. Good, just a moment.

utterance: Next I need your customer identity number.

utterance: Customer identity number?

utterance: Yes, you can find this number on your account page in our website.

utterance: #Uh okay, give me a moment.Let me look for it.

utterance: Sure, take your time.

utterance: Customer number, eight digit long?

utterance: Yes exactly, could you read that number to me?

utterance: Yeah, it's three three six.

utterance: Three three six.

utterance: Five zero seven.

utterance: Five zero seven.

utterance: Forty-five.

utterance: Forty-five.

utterance: Yep, that's it.

utterance: Okay, three three six five zero seven forty five, is that correct?

utterance: Yes, that's right.

utterance: Good. Ma'am when did the address changes occurred or will occur?

utterance: Well, it occurred last month.

utterance: Oh, okay ma'am.

utterance: Yeah.

utterance: Can you provide the old and new address ma'am.

utterance: #Uh okay.

utterance: What's your old address?

utterance: Four eight five Penn street, St Louis.

utterance: Okay ma'am, and now your new address?

utterance: It's now nine seven eight Ingram road, Burlington.

utterance: Nine seven eight Ingram road, Burlington, right?

utterance: Yes, that's correct.

utterance: Alright, before I proceed to change your address, may I know the reason for the change.

utterance: #Um, nothing much really. It been a decade has been living in Penn street, so I think I need a change of environment.

utterance: Hmmm. that's cool.

utterance: Yeah.

utterance: Thanks you for your the info, ma'am. Since the new address is provided, do you confirm the change?

utterance: Yes, I confirm to change it.

utterance: Alright, please hang on ma'am, I will proceed to change your address in the system.

utterance: Yeah, sure.

utterance: Okay done.Your address has been changed.Is there anything else I can help you with?

utterance: Thanks! that's it. Thanks for your help!

utterance: Thank you so much ma'am. Have a nice day.

utterance: Yeah, Bye!

utterance: Bye!


utterance: Hi, thank you for calling Riverton insurance. How may I be of help?

utterance: Hello, Good morning.

utterance: Good morning sir.

utterance: How are you doing today?

utterance: I'm very fine thank you. And you?

utterance: I'm good.

utterance: Sir, please how may I be of help?

utterance: #Errmm, I'm relocating.

utterance: Alright mm, so how can I help sir?

utterance: Okay, so yeah, I'd like to change the address on my account.

utterance: Alright sir. When will the address change take place?

utterance: It should be next week, rmm yeah, it's next week.

utterance: Okay sir. I can help you with that.

utterance: But please is there any other way I can do that without calling the help line?

utterance: Yes sir, you can do it on our website.

utterance: #Ohhh, alright, noted.

utterance: Sir, I'll need your full name please.

utterance: Alright. My name is Gregory Mercer.

utterance: Okay mm, Is it spelt as m.e.r.s.e.r?

utterance: #Ermm, nope, it is m.e.r.c.e.r.

utterance: Got that. Gregory Mercer, right?

utterance: Yes please.

utterance: Alright sir. What's your date of birth please?

utterance: Sixteen of February.

utterance: Sixteen of February.

utterance: Ninenteen sixty six.

utterance: Nineteen sixty six.

utterance: Yes please.

utterance: Gotcha. Your phone number sir.

utterance: seven three seven seven seven three six five one six. Did you get that?

utterance: Yes, I did. Give me a minute please mm.

utterance: Alright. I'm relocating with my family.

utterance: Okay. So sir, please can you provide your social security number?

utterance: Why?

utterance: Apologies sir, we need your social security number to change your address?

utterance: #Uhmm, okay. It is seven one three seven seven six three seven seven.

utterance: Alright sir. What's the name of your first pet?

utterance: Snow.

utterance: Okay sir. Lastly, please can you provide your old and new address sir?

utterance: Okay mm, which one first?

utterance: Your old address first please.

utterance: Okay. It is three three seven Lake Floyd Circle, Laurel, Maryland.

utterance: Gotcha. Your new adress please.

utterance: I'm relocating to Oklahoma.

utterance: Can you please provide the full address sir?

utterance: Okay mm, it is One seven nine one, Cody Ridge Road, Kingfisher, Oklahoma.

utterance: Gotcha. Please mmm, hold on a minute while I update the address.

utterance: Alright.

utterance: #Uhmm, sir your address has been successfully changed.

utterance: Wow, thank you so much.

utterance: You are welcome sir. Is there anything I may help you with?

utterance: Nope. #Ermm, that will be all for now.

utterance: Alright sir. Have a good day.

utterance: You too.Bye.

utterance: Bye sir.


utterance: Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?

utterance: Good morning, How are you?

utterance: I'm fine as well. How may I help you?

utterance: I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?

utterance: You will need to reset your password ma'am.

utterance: can you help with that?

utterance: Yes I can ma'am. I'll need some of your details for identification ma'am.

utterance: What details to be precise?

utterance: What's your first name ma'am?

utterance: Anabel.

utterance: Is it spelt as A.N.A.B.E.L.L.E?

utterance: No, It is spelt as A.N.A.B.E.L.

utterance: Can I have your last name ma'am?

utterance: Lugo.

utterance: Anabelle Lugo right??

utterance: Yes please.

utterance: What's your date of birth ma'am?

utterance: July Twentieth, Nineteen Ninety Three.

utterance: Just a minute ma'am.

utterance: Alright.

utterance: What's your mobile number ma'am?

utterance: Two Four Four.

utterance: Two Four Four.

utterance: Three Five Two.

utterance: Three Five Two.

utterance: Eight Two Two Nine.

utterance: Kindly reconfirm your phone number ma'am. Two Four Four Three Five Two Eight Two Two Nine. Is that correct ma'am?

utterance: Yes that's right.

utterance: Can I have your Social Security Number ma'am?

utterance: My Social Security Number? I'll need to get it from my notepad. Just a minute please.

utterance: Alright ma'am.

utterance: Two Zero Four.

utterance: Two Zero Four.

utterance: Zero Seven Eight.

utterance: Zero Seven Eight.

utterance: Two One One.

utterance: Two One One.

utterance: Two Zero Four Zero Seven Eight Two One One.

utterance: Confirmed ma'am.

utterance: Can I change my home address and also add a dependent?

intents: ChangeAddress AddDependent

utterance: Yes ma'am. I can help you with it but let me sort this out first.

utterance: Uh-huh.

utterance: What's the answer to your Security Question ma'am?

utterance: I can't remember my security question.

utterance: I can help you change your security question. We have a range of questions you can pick from ma'am.

utterance: whoa! Please kindly help me out with it.

utterance: Kindly pick the question you can easily remember ma'am.

utterance: I will write it in my notepad.

utterance: Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.

utterance: My mother's maiden name is Cole.

utterance: ! My name is also Cole.

utterance: Whoa! That's so nice.

utterance: Your new security question is your mother's maiden name and your security answer is Cole.

utterance: #Um, It's well noted.

utterance: What's your email address ma'am?

utterance: Annielugo one two five at hot mail dot com.

utterance: A password reset link will be sent to your mail ma'am. Please kindly click on the link to reset your password.

utterance: Thanks for the help.

utterance: Should I go ahead with the change of address ma'am?

utterance: I've not finalised my movement plans. I'll do that later.

utterance: Is there any other thing you would love me to help you out with ma'am?

utterance: That would be all for now.

utterance: Enjoy the rest of the day ma'am.

utterance: You too.

utterance: Bye!

utterance: Bye!


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: Good morning. How are you?

utterance: I'm very well good and you?

utterance: Fine as well.

utterance: How may I help you sir?

utterance: I recently had an accident with my car and it wasn't insured.

utterance: Oh! I'm so sorry to hear that. Hope no life was lost?

utterance: Just a few injuries but we are all fine now.

utterance: That's good to know.

utterance: How do I go about insuring my properties to avoid future loss?

utterance: We will have to create an account for you sir.

utterance: Can I know some of your packages?

utterance: Sure sir. We provide insurance for pets, Rent, Automobile, Life and a host of others.

utterance: Wow! That's nice. I've been looking for insurance company that also covers pets. Glad I found one.

utterance: You're right on track sir. So what particular insurance plan do you want?

utterance: Let's start with the automobile insurance.

utterance: We have three plan types for automobile insurance consisting of basic automobile, preferred automobile and complete automobile.

utterance: What are their rates?

utterance: The basic automobile goes for one thousand dollars per year, preferred goes for one thousand five hundred dollars per year while the complete automobile goes for two thousand dollars per year.

utterance: How does each of the plan types work?

utterance: The basic automobile insurance plan covers for basic needs of the car, the preferred type insures certain part of the car while the complete automobile type covers all the needs of your car due to theft, fire outbreak, accident, scratches.

utterance: sounds good. I think I'd love the complete automobile plan.

utterance: Alright sir. Kindly provide some of your details to create an account for you.

utterance: Go on.

utterance: Let's start with your first and last name sir.

utterance: My first name is Chris while my last name is Stewart.

utterance: Your date of birth and phone number?

utterance: March Sixteen, Nineteen Eighty Five.

utterance: Just a minute sir.

utterance: Take your time.

utterance: Your phone number sir.

utterance: Two Four nine Four.

utterance: Two Four nine Four.

utterance: Two nine Five Five.

utterance: Two nine Five Five.

utterance: Six Two.

utterance: Six Two.

utterance: Should I come again?

utterance: Yes please.

utterance: Two Four nine Four Two nine Five Five Six Two.

utterance: Noted. Next is your address consisting of your street number, street name, city and state.

utterance: Number One nine Five, Pine tree lane, Michigan.

utterance: Please what is your zip code sir?

utterance: Four Eight Six Four Seven.

utterance: Four Eight Six Four Seven right?

utterance: Yes, that's right.

utterance: I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance.

utterance: Just a minute please. I need to write it down in my notepad.

utterance: What is your mother's maiden name?

utterance: Richard.

utterance: Your Security question is your mother's maiden name and the answer is Richard.

utterance: Noted. Any other thing?

utterance: Yes please. I'll need your social security number.

utterance: Two One Eight.

utterance: Two One Eight.

utterance: Five Nine One.

utterance: Five Nine One.

utterance: nine Three Seven.

utterance: nine Three Seven.

utterance: Are we done?

utterance: Yes we are done creating an account for you sir. Is there any other thing you would love me to do for you sir?

utterance: How will I go about the payment process?

utterance: That's quite easy sir. I can help you with it.

utterance: Actually, I have to go now. I'll give you a call tomorrow.

utterance: Alright sir. We look forward to receiving your call.

utterance: Thanks for helping out. What's your name so you can follow up with the enrolment process?

utterance: Danielson sir.

utterance: Alright. Have a nice day ahead Danielson.

utterance: Thank you for choosing Rivertown Insurance sir. Do have a nice day sir.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.

utterance: Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind.

utterance: Go ahead.

utterance: May I have your first name and last name please?

utterance: My name is Klint Pierce.

utterance: Okay, Klint as your first name and Pierce as your last name?

utterance: That's it.

utterance: l'll also need you customer number.

utterance: Where can I find that? I'm not really familiar with all these digits.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is six seven right?

utterance: It's always eight digit long.

utterance: yes, it is.

utterance: Right. Call that number for me please.

utterance: Yeah. It's five one seven seven.

utterance: five one seven seven.

utterance: five eight seven zero.

utterance: five eight seven zero.

utterance: That's it.

utterance: Okay. Five one seven seven five eight seven zero right?

utterance: Yeah. That's correct.

utterance: May I have your date of birth please?

utterance: It's twenty seventh of January, nineteen eighty five.

utterance: You said twenty seventh of January, nineteen eighty five right?

utterance: Sure.

utterance: To check your payment status, I need to have your policy number. You can find this number on your account page in our website.

utterance: okay, give me a moment. Let me look for it.

utterance: Sure, please take your time.

utterance: Policy number, Is it the string of number below my profile picture?

utterance: yes exactly. Could you read that number to me?

utterance: Sure. It's seven six zero.

utterance: seven six zero.

utterance: Nine seven seven.

utterance: Nine seven seven.

utterance: Eight five three.

utterance: Eight five three.

utterance: Yep thats it.

utterance: Okay. seven six zero Nine seven seven Eight five three right?

utterance: Yes that's correct.

utterance: One last thing. When did you make the payment?

utterance: that should be two days ago at around sixteen hundred hour.

utterance: Okay, just a moment please.

utterance: Thanks for being patient with us sir.

utterance: No problem.

utterance: I'm pleased to inform you that your payment is succesful.

utterance: Thanks. What a relieve.

utterance: We're very sorry for any inconveniences.

utterance: It'alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: You're welcome.

utterance: Do have a great day.

utterance: You too. Bye!

utterance: Bye!


utterance: Good Morning and thank you for calling Rivertown Insurance Agency. My name is Jennifer, how may I help you?

utterance: Um, Hi, I would like to get a quote on some life insurance.

utterance: Okay, good I can do that for you. First I need to get some information from you.

utterance: Okay.

utterance: Just give me one second please while I switch over to a different program.

utterance: Sure, no problem.

utterance: I know this takes a little time, my computer for some reason is running a little slow, please bare with me.

utterance: I understand mine at work does that all the time, they are suppose to make life easier right.

utterance: Okay, there we go. So if your ready we can get the information I need and I will run some numbers for you.

utterance: Okay. Shoot.

utterance: Okay, first what is your full legal name?

utterance: Mason James Littlefoot.

utterance: M.A.S.O.N. J.A.M.E.S. L.I.T.T.L.E.F.O.O.T.?

utterance: Yeah.

utterance: And you're date of birth?

utterance: ten twenty-one sixtyfive.

utterance: I have ten twenty-one nineteen sixtyfive, correct?

utterance: Yep.

utterance: And your social security number?

utterance: Uh, what do you need that for?

utterance: We use it when we run you're identy to make sure you are who you say you are.

utterance: Oh, okay. it's six five nine dash eight two dash one seven eight three.

utterance: Okay I have six five nine dash eight two dash seven one eight three?

utterance: No, the last four are one seven eight three.

utterance: Oh, I'm sorry I miss understood you, let me correct that.

utterance: No problem I rattled it off pretty fast, I'm sorry about that.

utterance: Okay, I have some questions about your current income and your dependants I have to ask.

utterance: Okay.

utterance: What is your yearly income?

utterance: I make, I don't know probably about sixty grand a year after taxes.

utterance: Okay and the number of dependants you have? And what are their ages?

utterance: Uh, well there's me and my wife and we have a daughter. My wife is fifty years old and my daughter is sixteen years old.

utterance: Okay, two dependants. Just to let you know we offer a grow with me plan that your daughter can convert over that way she's well started on having her own life insurance policy that would be locked in at today's rates. Even if she were to become ill later in her life she would still be covered.

utterance: Oh, that's cool, let me think about that.

utterance: Okay, now do you own your own home or are you renting?

utterance: Uh, we have a mortgage on it.

utterance: Okay, do you have mortgage life insurance?

utterance: Uh, I'm not sure I would have to ask my wife about that.

utterance: Okay that's fine, how much is your mortgage?

utterance: Uh, our payment or how much is the loan for?

utterance: How much is the loan for?

utterance: Oh, okay, it was one hundred and ten thousand dollars.

utterance: Okay, great. Are you a smoker?

utterance: No I quit six years ago.

utterance: Okay, former smoker. A few more questions, I appologize that this seems to be taking so long. Do you have any medical conditions? Such as Diabetes, high blood pressure?

utterance: Nah, I'm healthy as a horse.

utterance: Okay well that's great! How much life insurance were you looking to get?

utterance: Um, I don't know, I was actually hoping you could help me with that.

utterance: Yep I can no problem. Okay, so we offer a couple diffent plans, without submitting to any medical exam, we have a two hundred and fifty thousand dollar policy. That would be enough for your wife to pay off your mortgage and have a years worth of your income to live on plus enough to cover burial cost. How does that sound?

utterance: That sounds pretty good, but why would I have to submit to a medical exam?

utterance: The higher the payout we ask you to submit to a medical exam so that we can prove to the underwriter that you are indeed healthy as a horse. I try to steer clients away from getting more insuance than they actually need, which is why I suggested two hundred and fifty thousand dollars. It will cover your wife and daughters needs until they get back on their feet without being a burden to you now financially.

utterance: Oh! Well that's good, because I don't want to spend more than I have to.

utterance: So we are looking at a monthly payment of, uh... one second my computer is acting up. There must be a storm coming in, the system gets really slow when there's bad weather out west, I appologize for this taking so long.

utterance: I understand.

utterance: Okay, so it looks like it would be monthly payment of eight-nine seventy-six with a down payment of one forty-eight twenty-one. How does that sound? Is that doable for you and your family?

utterance: Um, that sounds good, but what if I wanted to get her more?

utterance: A higher payout?

utterance: Yeah.

utterance: Okay, how much are you thinking?

utterance: Well we have two car payments and she doesn't work, has never worked, so I don't want her trying to find a job at her age. So I actually need enough to carry her until she is old enough to collect my pension.

utterance: Okay, typically pension payouts start at sixty-two years old, your wife is only fifty so you would need twelve years of income... give me one second to do some math. Ok so twelve years of income with a pay raise every year added in there, plus your mortgage payment, I'm thinking you're looking more at a million and a half in life insurance?

utterance: Million and a half? Yeah that sounds about right. Lets go there.

utterance: Okay, as I said earlier you will have to submit to a medical exam, and if you fail that medical exam for any reason, we won't even be able to offer you the insurance that you get with no medical exam. I just want you to know that up front. So if the underwriter determines you are high risk for anything we won't be able to insure you.

utterance: Okay, I understand.

utterance: So a million dollars worth of life insurance is going to cost you... three hundred and twenty-two dollars a month and it will have a five hundred and sixty-two dollar down payment.

utterance: Ouch!

utterance: Yeah, it's high, however it's also a high payout. And your wife wouldn't need to work. It's up to you, I mean if your wife paid off the mortgage on your house, she would be able to work a small job to cover the utilities.

utterance: Yeah she would, and my daughter leaves for college in two years so she would be home alone and that would get boring I suppose.

utterance: Yes.

utterance: Okay well let me think about it and talk it over with her and see what she thinks. I don't plan on dying right away anyhow so I think we got some time.

utterance: That's fine, this quote is good for thirty days. And if you give me your phone number I will touch base with you in about a week to see what you and your wife decided.

utterance: Okay sure, it's uh, seven one four five five five eight two nine three.

utterance: Great, it's been nice talking with you mister Littlefoot, I will give you a call back in a few days to see what you and your wife have decided if I don't hear from you sooner.

utterance: Okay, thanks.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.

utterance: Okay. I can do that for you. May I have your name please?

utterance: My name is Samuel Smart.

utterance: Okay, Samuel is your first name and Smart is your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's four four six one.

utterance: four four six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is October sixth, nineteen eighty one.

utterance: October sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: May I have your phone number?

utterance: One two three four.

utterance: One two three four.

utterance: Nine eight eight six seven.

utterance: Nine eight eight six seven.

utterance: Yes.

utterance: You said one two three four nine eight eight six seven.

utterance: Yes exactly.

utterance: Okay. Please can you kindly provide me the security number sir?

utterance: That should be zero zero five zero.

utterance: Zero zero five zero.

utterance: Yes.

utterance: Alright.

utterance: Yep.

utterance: Kindly tell me your security question.

utterance: That is my childhood nickkname, which is Smart.

utterance: S. m. a. r. t. right?

utterance: Exactly.

utterance: I just sent a link to your email with which you can change your password.

utterance: Thanks.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting Riverton Insurance.

utterance: Thanks for your help.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Nelson Paul.

utterance: Okay, Nelson as your first name and Paul as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Yeah. It's nine nine six one.

utterance: Nine nine six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, nine nine six one four four four three, is that correct?

utterance: Okay. No worries sir. You said nine nine six one four four four two right?

utterance: Yes, that's right.

utterance: Sure. My date of birth is July sixth, nineteen eighty one.

utterance: July sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the group number?

utterance: four four four three.

utterance: Okay.

utterance: Yea.

utterance: Insured person and his or her relationship to you.

utterance: One person and she's my spouse.

utterance: Additional insurance whether the person is co-insured or has dual coverage?

utterance: Co-insured.

utterance: Okay. Why the customer visited the doctor, e.g., an injury from work, accident, yearly checkup?

utterance: An injury from work.

utterance: Kindly provide the email address to receive the form link.

utterance: Okay, that is nelsonpaul at yahoo dot com.

utterance: Alright.

utterance: Yep.

utterance: Provide me the name of the doctor.

utterance: His name is Isreal Mount.

utterance: The total amount of bill from the hospital or service provider?

utterance: well, It is one thousand eight hundred and eighty dollars.

utterance: Okay. The amount that the customer has already paid. The insurance company needs this to calculate the remaining amount.

utterance: Okay she has paid eight hundred dollars.

utterance: The email you said is valid and the link will be sent to it.

utterance: okay.

utterance: Can I proceed with confirmation of the health file claim?

utterance: yeah.

utterance: Your file health claim has been successfully logded and it will be available to access.

utterance: Okay. Thanks.

utterance: May I know if there is anything I can do again for you?

utterance: No that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Thanks and you too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown Insurance Customer Care Service. How may I be of help to you?

utterance: Good morning, I would love to change my address.

utterance: Can you provide details of your first name and last name?

utterance: My first name is Annabelle.

utterance: What's your Last name?

utterance: Williams.

utterance: What is your phone number?

utterance: Two Zero One.

utterance: Two Zero One.

utterance: Five Four Three.

utterance: Five Four Three.

utterance: Seven Nine Seven Zero.

utterance: Seven Nine Seven Zero.

utterance: Two Zero One Five Four Three Seven Nine Seven Zero.

utterance: Confirmed.

utterance: what other information do you need?

utterance: Your date of birth.

utterance: January Sixteen Nineteen Eighty Nine.

utterance: January Sixteen Nineteen Eighty Nine right?

utterance: Yes. I don't have all day can you please be fast about this?

utterance: We're sorry ma. Just a few more details and we're done.

utterance: whew! A few more details? I don't have all day.

utterance: Please call out your Social Security Number.

utterance: five four Five.

utterance: five Four Five.

utterance: Four Four Five.

utterance: Four Four Five.

utterance: Nine Five One.

utterance: Noted. What's the answer to your security question?

utterance: Elena.

utterance: When do you intend changing address?

utterance: I just moved to a new environment.

utterance: That's nice. Hope you're enjoying your new environment?

utterance: yep! It's a lovely place.

utterance: Can you provide details of your old address?

utterance: Two Two Six Two Kerry Way, Whittier, California.

utterance: Just a minute please.

utterance: Alright. Should I repeat myself?

utterance: No, thanks.

utterance: Is there a way I can update my information on the website?

utterance: What information is that?

utterance: I don't want to waste so much time calling the customer care centre, #em, I want to do some other things on my account profile.

utterance: Oh! You mean the self service option on the mobile app? I can help you with that.

utterance: Oh! Okay.

utterance: What's your new address?

utterance: Three Five Nine Nine Diane Street.

utterance: Please go on.

utterance: Oxnard, California.

utterance: I have sucessfully updated your address information.

utterance: Please help out with what I asked about earlier.

utterance: To use the self service care, You will need to log in on your browser with your log in details.

utterance: Just a minute please. I need to write the procedures down.

utterance: Oh! It's fine.

utterance: Okay, I've logged in. What next?

utterance: On the top right hand corner, You'll see different options to choose from.

utterance: I've seen a lot of options to explore. This will help me save time.

utterance: Is there any other thing you would love me to help you out with?

utterance: No, that would be all for now.

utterance: Thanks for calling. Do have a lovely day.

utterance: Thanks for wasting my time. You need to work on your time management.

utterance: We're so sorry about that ma'am. We'll work on serving you better.

utterance: Okay. Bye!

utterance: Bye.