utterance: Good afternoon and thank you for coming in to Rivertown Insurance. I'm Jacob, how may I assist you today?

utterance: Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I.

utterance: Oh no, ma'am, I can certainly help you.

utterance: That's great because I really didn't want to get passed around. #Um, you do have insurance for condominiums then? Because I don't need homeowners or, what's it called? #Um, not landlord.

utterance: No ma'am. You're thinking of renter's insurance. No, we.

utterance: Yes! That's it! Renter's insurance. Yeh, I don't need that because I bought the place.

utterance: Yes ma'am. Do you have any kind of insurance with us currently?

utterance: As a matter of fact I do. I bought a car sometime last year, a very nice Mercedes, but boy did it cost a fortune. As did your insurance. My policy went through the roof after I bought that car.

utterance: Yes ma'am. I'm sure it did, Mercedes are not inexpensive.

utterance: No, theyre not, this is true.

utterance: Yes ma'am. Do you happen to have your account number on hand?

utterance: #Um, no, I don't believe I do where is it on your paper?

utterance: I'm sorry, could you repeat that please?

utterance: Your paper, your paper, you know, the thing that tells me what's covered, how much it covers and the like.

utterance: Oh! You mean your policy.

utterance: Yes, yes, that's it. My policy. Where is my account number on my policy?

utterance: Well, ma'am, it should be directly below your name and address. It's an eight digit number. Starts with, let's see, for car insurance it starts with a c.

utterance: Oh, yes, I see it now. Did you need it?

utterance: Yes ma'am.

utterance: C. three two three eight oh seven four.

utterance: C. three two three eight zero seven four. Did I get that right?

utterance: Yes you did indeed.

utterance: May I now please have your first and last name?

utterance: Of course. Madylyn Harris.

utterance: M. a. d. e. l.

utterance: No, no, no, no e., a y.

utterance: Okaym. a. d. y. l. i. n.

utterance: No, no, no! M. a. d. y. l. y. n. Madylyn Harris. H. a. r. r. i. s. Harris.

utterance: Oh, I gotcha, please forgive me for misspelling it. I'll need to change it in our system, give me justonesecthere, all fixed. M. a. d. y. l. y. n. h. a. r. r. i. s. Did I get it right this time?

utterance: Yes indeedy you did, sir.

utterance: #whew Thank goodness! All I need now is your date of birth. Just for verification purposes.

utterance: Well, I was going to say! You should never ask a lady her age, but then I guess you didn't exactly do that did you? .

utterance: No ma'am, I did not.

utterance: Well then. My birthday is oh one oh three seventy-six.

utterance: Ah, January third, nineteen seventy-six. Great year for wine! So, do you know which plan you wanted?

utterance: Dear, I didn't even know if you had the insurance I wanted, much less what plan.

utterance: Yes ma'am. Well, we have two options Basic or Preferred. Basic is five hundred dollars per year, preferred is six.

utterance: Six hundred?

utterance: Yes ma'am.

utterance: Well, now that we have the difference in price down, how about you fill me in on what the difference is on the policies?

utterance: Yes ma'am! The basic covers your basics fire, theft, water damage from old pipes. Is your condo on the top floor or bottom floor?

utterance: They're all on street level, two stories, nothing above or below.

utterance: That's good. So yeh, fire, theft, water damage from rusted pipes, vandalism - with a police report, same with theft. It also covers accidents on the property. Like, say, someone fell down your steps, we'd cover hospital costs, doctor bills, that sort of thing.

utterance: Well, what exactly makes the premium, premium then?

utterance: Premium covers earthquake and flood damge. As we don't have many earthquakes here, you probably wouldn't need the premium.

utterance: Yes, but what about flooding?

utterance: Do you live on a hill?

utterance: Yeh.

utterance: On top or at the foot or somewhere in the middle?

utterance: Towards the top, why?

utterance: Because you probably won't ever be the victim of flooding because the water will all roll downhill.

utterance: Uh-huh, and that's pretty smart of you! I never would have thought of that!

utterance: Yes ma'am.

utterance: Is there a difference of how much you pay out?

utterance: No ma'am. Both plans pay out the same and have the same riders. The only differences are what I've already explained earthquake and flood coverage. But I would like to ask if you have a pet or if you have life insurance by chance?

utterance: Why, yes to both.

utterance: Well then, before I take your payment for the condo insurance, Oh, #jeez, I never asked which policy you wanted, I just assumed .

utterance: [Laughter] no, I think you pretty much answered for me. And actually I'd ike to thank you for your honesty!

utterance: [Laughter].

utterance: You're very welcome! But I'd like to let you know about one of our programs we have that benefit people who have several policies.

utterance: #Uh-huh, but I don't have several policies.

utterance: But if you have three or more policies with us, we can bundle them and save you some money. #Er, life insurance is good to have, not that I think you're old or anything.

utterance: #Uh-huh.

utterance: But life insuance is good to have just in case anything unexpected happens to you, and if it doesn't, God willing, you can borrow against it later on, after you've paid into it for awhile.

utterance: Borrow something that was mine to begin with?

utterance: #Er, yes ma'am, sort of, #eee, it's a little tricky to explain, but you're buying more money from us than you're paying for it. But after a certain amount of time, it kind of reverses, so we're willing to basically let you have some of it back, does that make any sense to you?

utterance: I guess. How much is it?

utterance: Well now, that depends. We have Term Life, Whole Life and Universal Life policies. They're a little complicated to explain, because they're very different in price as well as coverage. Do you have time for me to go over it all with you right now? Because I would be more than happy to.

utterance: #Huh? No, no, no, I don't have time and my head hurts too much to learn all that rigamarole right now. Which reminds me, you don't by any chance have some water, do you?

utterance: Of course, ma'am, let me get you some.

utterance: Thank you kindly young man. My mouth is definitely parched? Is that the word I want?

utterance: I believe so miss Harris. Here's your water.

utterance: Thank you so much again. Now what about pet insurance? Do you have any what's it called again?

utterance: I'm not sure what you mean, ma'am. Any what?

utterance: Oh, you know! Oh #jeez, what's the word? You know, it's on paper and tells you, tells you.

utterance: #Uh-huh.

utterance: tells you all about something, #oh what's it called?

utterance: Let me think. #Hm, you don't mean literature do you?

utterance: Yes! Yes! That's it, literature! Do you have literature on pet insurance I could, you know, take home with me?

utterance: Absolutely!

utterance: Ok then, I'll just take that home with me and mull over it for a while.

utterance: Alrighty then. I'll get that together for you, along with your new condo policy.

utterance: Condo policy! I almost forgot all about it!

utterance: And I need to get payment from you, too.

utterance: Ah yes, it always comes back to money.

utterance: Well, I've got your policy right here on my screen, I just need to get a little more information from you, if that's okay.

utterance: Shoot.

utterance: Did you want to pay the entire year, or go with our monthly payment option?

utterance: How much was it again please?

utterance: #Er, five hundred for the year, or forty-nine each month with a down payment of one hundred twenty-five dollars, plus the month's payment. So, if you choose to pay monthly, today's payment will be one hundred seventy-four dollars.

utterance: My goodness! That's highway robbery! Almost, what, two hundred or five today? I mifght as well just pay the five.

utterance: As you wish. Now, I'll need your credit card number please.

utterance: Certainly. #Hm, the card's here somewhere. Oh, there it is! Four two nine eight three six six seven.

utterance: One second please. Four two nine eight three six six seven.

utterance: Uh-huh. Two four oh five oh oh five three.

utterance: Ok, so four two nine eight three six six seven two four zero five zero zero five three. Correct? And the expiration date?

utterance: April sixteen two thousand twenty-five.

utterance: Ok, great. And the c. v. v. number please?

utterance: Nine four six.

utterance: Alrighty miss Harris, you're all set. Thanks for coming in and it was a pleasure. Oh, here, don't forget your policy and your literature!

utterance: [Laughter] No, I won't. And thank you for all your help. Enjoy your day.

utterance: You too miss Harris, and thank you again. Bye now.

utterance: Bye-bye.


speaker_role: Agent

utterance: Hi and thank you for calling Rivertown Insurance. This is Randi, how can I help today?

speaker_role: Customer

utterance: Hi. I was wondering I want to need to create an account.

utterance: Sure, I can help with that.

utterance: A customer account I think it is.

utterance: Absolutely. I'll need some information from you, okay?

utterance: I spoke with someone the other day. About insurance. But we got disconnected and I got distracted before I could call back and then I forgot.

utterance: That's fine. So, let's get started, okay?

utterance: Okay.

utterance: First, what's your name please?

utterance: Jimmy Hostler, James Hostler, h.o.s.t.l.e.r.

utterance: Got it. James Hostler. And your phone number?

utterance: Nine two five seven seven oh three two five six.

utterance: Could you repeat that please, and maybe slow down just a tad?

utterance: Nine, two, five, seven, seven, oh, three, two, five, six.

utterance: Thank you, James. Next, I'll need your date of birth and social security number.

utterance: Date of birth is three seventeen seventy.

utterance: That's March seventeenth nineteen seventy, correct?

utterance: Yes ma'am.

utterance: And your social?

utterance: five four two one seven one eight nine nine four.

utterance: Five four two.

utterance: No, five two four.

utterance: Oh, okay, sorry about that. Five two four one seven one eight nine nine four, is that right?

utterance: Yeh.

utterance: And your address please?

utterance: Sixty-six North Circle Drive apartment two b., Concord California, nine two five three two seven.

utterance: Let me repeat that back to you. Six six North Circle Drive apartment two b., Concord California.

utterance: Yeh.

utterance: And the zip is nine two five two seven, correct?

utterance: Yeh.

utterance: Do you have an e-mail you'd like to give us? One we can contact you with?

utterance: I dunno.

utterance: We'd also send confirmations, copies of your policies, things like that.

utterance: Well, okay, I guess. I was just told by a friend to never give out my e-mail. He said people can steal your identity with it, or something like that.

utterance: I understand. And it's probably not a good idea to give it out willy-nilly, but it'll be okay if you give it to us.

utterance: Okay. It's Jimmy h. twenty-one...j.i.m.m.y.h.two one at hotmail dot com.

utterance: Gotcha. Jimmy h. twenty-one at hotmail dot com.

utterance: Yeh.

utterance: I take it you prefer to be contacted by phone though, right?

utterance: Yeh.

utterance: Text or call?

utterance: Phone call please.

utterance: And I also take it you prefer paper over digital copies?

utterance: Yeh.

utterance: Okay, I'll make a note of both. We'll still send you copies via e-mail though, just in case. And now we need a security question so we know it's you when you call.

utterance: Okay.

utterance: How about What's your mother's maiden name?

utterance: Okay.

utterance: Great. So, what is your mother's maiden name?

utterance: Johns, j.o.h.n.s.

utterance: Got it. Now I've got all the information I need, let's let the computer do it's stuff. This may take a minute or two.

utterance: Okay.

utterance: So how's your day been?

utterance: Okay I guess.

utterance: Anything exciting happen?

utterance: No, not really.

utterance: What kind of insurance were you looking for?

utterance: Not sure what all I need.

utterance: Well, you live in an apartment, did you want renter's insurance?

utterance: No.

utterance: Oh, you already have that kind of insurance?

utterance: No.

utterance: It's good to have, in case of a fire, or a burglary, or any number of other things that could happen.

utterance: I don't have anything that's worth anything. Come here Pootsie. Come up on Daddy's lap.

utterance: Oh, you have a pet! Wait, do you have a pen and paper?

utterance: I can get one. Why?

utterance: I have your customer account number to give you. You really should write it down, and any information I give you about insurance.

utterance: Okay, hang on a few minutes.

utterance: Okay.

utterance: I'm back.

utterance: Your customer account number is five five six two eight four six seven two zero h. Do you want to repeat it back to me please?

utterance: Five five six two eight four six seven two oh h.

utterance: Correct. And I hear you have a pet?

utterance: Yeh.

utterance: Is it a cat, a dog?

utterance: A dog.

utterance: Then you'll want pet insurance. It covers accidental death, and also any injury or illness. It will pay the vet bills for injury requiring surgery and injury or illness requiring a hospital stay. Do you think you might be interested in that?

utterance: Maybe. Does it cover medications?

utterance: Well, we have different plans, but yes, you can get a plan that includes coverage that pays fifty percent of prescriptions.

utterance: How much more is it?

utterance: Ten dollars.

utterance: A month?

utterance: Yes.

utterance: Whew. What's your basic plan? The cheapest. I'm not made of money you know.

utterance: None of us are, I guarantee you! Our most basic plan covers accidental death, like if your pet gets hit by a car and dies because of it. It will also cover forty percent of any hospital stay up to a week and eighty percent of the vet visit fee for injury or illness. It will also cover seventy percent of surgery costs due to injury.

utterance: How much is that?

utterance: Eighty dollars a month and illness and injury coverage each have a two week waiting period.

utterance: What's that mean?

utterance: It means if your dog gets sick or hurt before two weeks have passed since you started the insurance, coverage for those two items won't have gone into effect so they won't be covered.

utterance: What? That's highway robbery!

utterance: It's because people come to us when their pet is already sick.

utterance: Well, that's just crazy. Are all your policies like that? The two weeks thing?

utterance: Yes sir.

utterance: Well, I'm just gonna have to think about that. Can you send me information about the different plans? Cuz I gotta go.

utterance: Yes sir, I'll send it out today. I'll also send it via e-mail. Was there anything else I could help you with today?

utterance: No, no, not now. But I'll be calling back after I look over your plans. Thank you for all your help today. But I gotta go now.

utterance: Ok mister Holster, we look forward to speaking with you again. And thanks for calling Rivertown Insurance.

utterance: You're welcome, and I expect to get that information soon. Goodbye.

utterance: You'll have it. Thank you again. Bye now.


utterance: Thanks for calling Rivertown Insurance. This is Mike. How can I.

utterance: Hi Mike.

utterance: help?

utterance: I'm looking for new car insurance for my n- new car.

utterance: Congratulations!

utterance: Thanks.

utterance: Happy to help. #Um who am I speaking with?

utterance: Frank Alter.

utterance: Thanks, Frank. Can you spell your last name for me, please?

utterance: A as in alpha. L as in left. T as in today. E as in enter. R as in ready.

utterance: Great. Can I get a good contact number for you?

utterance: Yes, it is seven three four seven six three six oh two two.

utterance: That was seven three four seven six three six zero two two. Correct?

utterance: yes.

utterance: And do you currently have an account with Rivervi- Rivertown Insurance? Sorry.

utterance: [Laughter] No problem. No, I don't have an account yet.

utterance: Okay, I can get that set up for you as well. But first let's discuss your insurance options.

utterance: Sure.

utterance: What is the make, model and year of your new car?

utterance: It's a red twenty twenty Pontiac Dream with all-wheel drive, sport package, anti-theft, and auto-pilot. It also has the tow package and front winch.

utterance: Wow, great find! Those rides are hard to come by.

utterance: You- you're telling me. Was on a five year waiting list.

utterance: Whew! Well let's get you taken care of. We offer three coverage t- tiers f- for your Pontiac. Given the trouble you went through to get it, I recommend our Complete Auto package for two thousand dollars a year. That includes road.

utterance: I received a offer for f- for fifteen hundred per year for your complete package. Is this some kind of joke?

utterance: Oh I- I'm sorry for any confusion. Do you have a confirmation promo number?

utterance: Yeah, I got some junk mail with the offer on it. Can you hold while I go grab it?

utterance: Of course. Take your time, Frank.

utterance: #Hm Okay, got it. Looking for the number.

utterance: Good. The promo number is often in the lower right corner of.

utterance: Promo number zero one d one five zero zero.

utterance: Perfect. That was zeor one d as in dog one five zero zero?

utterance: Yes.

utterance: Checking the promo now. One moment.

utterance: Okay.

utterance: Alright, I have the offer details here. This offer the promo is valid for one year of our Complete Auto package at the Pre- Preferred Auto package rate of fifteen hundred a per year.

utterance: Right.

utterance: After the first year, premium will revert to the then current rate for the Complete Auto pack #eh package. Sorry. We will.

utterance: It's okay.

utterance: notify you in advance of upcoming price changes.

utterance: Sparky, stop barking. I can't hear. I'm sorry what was that last part?

utterance: Oh, I understand. [Laughter] Got two dogs of my own. I just said you will be notified before any changes to your premiumiss.

utterance: #Ah right, got it.

utterance: Now the Complete Auto package includes free roadside assistance and a low one hundred dollar deductible for accidents.

utterance: Ya- yeah, let's go with that one.

utterance: Awesome. In order to begi- #eh complete your request we just need to create your account and pay- payment arrangements.

utterance: Mhm.

utterance: Can I get your date of birth please?

utterance: Four two eight two.

utterance: Okay, that was April fourth nineteen eighty two?

utterance: Yes.

utterance: And what is yo- the best email address to send confirmations and temporary insurance cards?

utterance: #Uh Frank dot Alter at Appen dot com.

utterance: Thanks.

utterance: Mhm.

utterance: Okay, what's your full home address including zip code?

utterance: One seven three Germania street Franklin Indiana. Zip code four eight nine nine five.

utterance: Great. Was that four eight nine five five?

utterance: No, four eight nine nine five.

utterance: Oh, sorry. Four eight nine nine five.

utterance: Right.

utterance: Finally, can you provide your social security number please?

utterance: #Uh what? Why do you need that? I can't have you running my credit now.

utterance: I- I understand your concern. The social security number is required to establish valid identity. I assure assure you your credit report will not be accessed as a- a result.

utterance: #Ah okay, fine. Seven three seven eight eight one oh two one.

utterance: Thank you. That was seven three seven eight eight one zero two one.

utterance: Yeah.

utterance: Now for security purposes, we need to create a security question for account access. You can choose from mother's maiden name, favorite pet name, high school mas-.

utterance: I'll use my mother's maiden name. Tripleton.

utterance: Okay, the answer to your security question of what is your mother's maiden name is Tripleton, correct?

utterance: Yes, correct.

utterance: Thanks. One moment.

utterance: Mhm.

utterance: Alrighty, your account has been created. For online access you w- will need to access the email that was just sent to create a pa- password.

utterance: Right.

utterance: Do not share your password with anyone. Rivertown Ins- Insurance will never ask for your password.

utterance: Okay, got it.

utterance: Last, I will need the vehicle identification number for your new Pontiac.

utterance: Got it here somewhere. Just a sec.

utterance: Sure.

utterance: Here we go. One two h b h four one j m nine zero x two three one h one.

utterance: That w- was one two h b h four one j m nine zero x two three one h one, correct?

utterance: Yep.

utterance: Thanks. Would you like to set up automatic payments at this time?

utterance: Can I do that in my acc- online account?

utterance: #Uh yes, you can.

utterance: Okay, I- I'll just do it later then.

utterance: That's fine. Your new insurance policy is effective today and you should receive you- your temporary proof of insuance in your email within two hours.

utterance: Thanks so much.

utterance: You're welcome. Now that we have your car in- covered is there anything else I can help setup for you? Sparky sounds like a close friend. Do y- you h- have or considered having pet insurance?

utterance: Pet insurance? What's that?

utterance: Rivertown Insurance offers Petcare Basic and P-Petcare Preferred to cover routine and emergency medical expenses for your pets.

utterance: Interesting. Is it expensive?

utterance: Our basic offer is five hundred per year and the preferred plan is one thousand a year. The biggest difference in the two is the deductible for emergency and routine care.

utterance: I am interested but I've got to get going. Can you send me more info?

utterance: Absolutely. I am sending an email with all the details now.

utterance: Thanks.

utterance: No problem. Have I addressed your reasons for calling today?

utterance: Yes, yeah that's it.

utterance: Great. Then I just want to thank you for being a new Rivertown Insurance customer. Be sure to reach out with any questions or co- concerns.

utterance: Thanks, Mike. Have a good day.

utterance: Thank you, Frank. Enjoy yo-.


utterance: Thank you for calling Rivertown Insurance, where everything is better on the river. My name is David, how can I help you?

utterance: Hi, David, my name is Marvin Wisniewski, and I need to get my policy number.

utterance: Marlon like Marlon Brando, and can you spell the last name for me?

utterance: No, no. Marvin like the Martian.

utterance: Marlon the Martian? I don't...

utterance: Marvin. M as in Mary, A as in Apple, R as in Robert, V as in Victory. I as in Igloo, N as in Nancy.

utterance: Oh! Marvin! Got it! Last name?

utterance: Wisniewski.

utterance: That's W I S... Wis-what?

utterance: W as in washer, I as in igloo, S as in Sam, N as in Nancy, I as in Igloo, E as in egret, W as in washer, S as in Sam, K as in Killer, and I as in iglooo.

utterance: Wow! You've done this before.

utterance: Every phone call. Every one.

utterance: So I have M as in Mike, A as in apple, R as in Romeo, V as in Victor, I as in India, N as in November for Marvin.

utterance: That's correct.

utterance: W as in Whiskey, I as in India, S as in Sierra, N as in November, I as in India, E as in Echo, W as in Whisey, S as in Sierra, K as in Kilo, and I as in India.

utterance: Correct. It's Polish. Do you gys have to memorize those spellings?

utterance: You mean like do they make us remember As as in alpha, sir?

utterance: Yea, yea.

utterance: I have a sheet of paper, sir. It's internationally standadized.

utterance: Oh,

utterance: I need to confirm some of your information real quick. Can you give me the address and phone number on file?

utterance: We've moved across town and haven't updated.

utterance: No worries. Let's confirm your previous address and phone, and we'll change it in a moment.

utterance: Sure, sure. We were at ten forty-nine Webster Ave, Decatur, Georgia three zero zero thirty three. Our phone number was four seven oh nine one nine eight six four seven.

utterance: Got it. And your date of birth. And, if there is someone else on the policy, their name or names and their dates of birth.

utterance: I was born October seventeenth of eighty-two. My wife is on the policy, her name is Carol Wisniewski - same spelling - and her date of birth is October eighteenth of eighty-two.

utterance: You married a younger woman, congratulations, sir.

utterance: I remind her every day. .

utterance: Great and let me check the security questions. The first...

utterance: We're not done yet?

utterance: No, sir. Because your number changed, I have to do a few extra steps. Do you have access to email right now?

utterance: Yes.

utterance: You're going to get an email from me and you'll have to click the link. Can you do that while on the phone?

utterance: OK. Hold on.

utterance: Holding.

utterance: G mail is pulled up.

utterance: Give me your e-mail that's on the account.

utterance: Of course. It's Marvin underscore Martian underscore eighty-two at gmail dot com.

utterance: What's with the Martian thing? Are you an astronaut - that's awesome!

utterance: You don't know who Marvin the Martian is? He's a cartoon character?

utterance: Not on my cartoons.

utterance: With Porky the Pig and Daffy Duck?

utterance: I don't understand, sir, I'm sorry. Maybe my parents would know.

utterance: #ugh.

utterance: I'm sending something to your email when you get it, just click the link. While we wait, what is mother's maiden name?

utterance: Hoover, like the vacuum.

utterance: I have a Roomba.

utterance: That's nice. I got the link and I'm clicking. Hold one moment.

utterance: Holding. Got your response! And you're confirmed, mister Wis - Marvin. mister Marvin.

utterance: Great. My policy number, please?

utterance: Of course. One final check for that information.

utterance: What?

utterance: It's a personal identifier, we have identify personally you are who you say you are.

utterance: K.

utterance: What are the last four of your social?

utterance: Six nine nine six.

utterance: Wonderful. Are you ready to write down your policy number, or would you like me to email it the Martian address?

utterance: Just email it.

utterance: Great - do you want to update your home address and your phone number right now?

utterance: The phone number I called in from is my new number.

utterance: Go ahead and say I can confirm, please.

utterance: #Ugh It's four zero sever eight eight nine forty forty.

utterance: You're phone number is updated, and the address?

utterance: Can I do it online a little later?

utterance: Sure but it's no...

utterance: Yea, but I've kind of got thing going on.

utterance: Oh! I didn't mean to hold you up. Wait, why did you need the policy number?

utterance: Oh. I just caused a seven car accident, They'll probably get me on a DUI. Beer cans all over the place. My wife left me. You know, the usual.

utterance: Sir, wait we can do that

utterance: It's been enough minutes, and the cop is telling me he needs to arrest me.

utterance: Hold on..

utterance: Have a good one! You've been a great help!

utterance: But sir, I Well, I'm gonna a write up on that later.


utterance: Rivertown insurance. Trevor speaking. How can I help?

utterance: Hi. My name i- is Carson. I just bought a car from Frank Brown Used Auto on highway eight in Crystal Falls. He hooked me up with new pol- policy with you guys. Now I need to create an account to take advantage of an a paperless billing promo or something like that. He said it was ten bucks off each month for signing up. I don't need to get paper.

utterance: I understand and.

utterance: statements anyway.

utterance: I- I- I'll be happy to help get that setup. Now you said you.

utterance: Thanks.

utterance: no problem. Now you said you already have a policy but need to create and online account for billing and pay- payments. Correct?

utterance: Yes, but I- I'm supposed to get some kind of like discount for doing it. Right?

utterance: Yeah, it does depend on the policy you purchased but.

utterance: Right?

utterance: but I can check that out once we get your account created.

utterance: Well, wait so you're gonna take my info then tell me I don't get the the dis- discount?

utterance: Oh yes I'm sorry. I- I see your point. In th-.

utterance: I'm sure.

utterance: that case, let me tell which policies and customers are eligible for the paperless billing promo before we continue.

utterance: Okay.

utterance: So like for auto auto insurance, both the Preferred Auto and Complete a- Auto policies are eligible for the paperless dicount. Customer must be in good standing at the time of account creation and must remain in standing in good standing to continue to receive the discount.

utterance: Right?

utterance: So Carson, can I- I ask which policy you purchased so we ca- can like get you setup today?

utterance: I have the expensive one. The the.

utterance: Great! The Complete Auto pack- policy.

utterance: Yeah I- I think so.

utterance: Perfect Carson. And is this your first policy with Rivertown Insurance?

utterance: Yeah it is. What di yo usay your name was?

utterance: Trevor.

utterance: Thanks. Yes it is my f- first policy Tre- Trevo- Tr- Trev- Trevor. [Laughter] Sorry, tongue's too fat for my mouth today I guess. [Laughter].

utterance: [Laughter] No problem. Based on this info you will qualify for the dis- paperless discount.

utterance: Good.

utterance: Next I just need to get some info to get your online account ready.

utterance: Okay.

utterance: Let's start with the policy number. Do you have tha-.

utterance: Okay that's right here. shit where'd it go? One minute. I just had it.

utterance: No problem. Take you ti-.

utterance: Okay it's seven two eight three five se- seven oh nine six three three oh two.

utterance: Thanks. Let me just confirm that was seven two eight three five seven zero nine six three three zero two.

utterance: Yeah.

utterance: Great. One moment while I look that up.

utterance: Sure.

utterance: Okay. Now I just need to confirm your account de- details. Can you confrim the first and last name on the account please?

utterance: Yeah, Carson Early. Four seven eight Williams st, Chicago Illinois six oh oh one eight.

utterance: Perfect. Thank you for that.

utterance: Yep.

utterance: Okay and wi- wha- [Laughter] Sorry. Let me try that again.

utterance: [Laughter] Right?

utterance: So now that I've confirmed you're account details let's get the online account going with that paperless billing discount.

utterance: Okay.

utterance: What's the email address you'd like to use for a- access o- #eh and billing receipts and notifications?

utterance: Carson dash Early at Google dot com.

utterance: Thanks. That was Carson dot Early at Google dot com?

utterance: No. It's Carson dash Early.

utterance: sorry about that.

utterance: at Google dot com.

utterance: Okay. I have Carson dash Early at Google dot com. Correct?

utterance: Yeah that's it.

utterance: Thanks and #eh sorry for that.

utterance: No problem. [Laughter].

utterance: Alright. And do you agree to receive billing notices including payment notices as well as policy changes and all other policy related information at this email?

utterance: Yeah.

utterance: Great. Y- you will receive a verification email shortly to confirm your email wi- and acceptance of the terms.

utterance: When you first login from the link provided in the email we- you will need to create a password and security questions to complete account registration.

utterance: Alright. Sounds good.

utterance: Now once you complete complete registration you will see an offer for paperless billing. Ju- just click in the just select the yes box to complete the paperless billing setup. Then going forward all communications will be sent electronically. If you.

utterance: Done. Thanks.

utterance: Huh?

utterance: I got the email already and got my confirmation and completed paperless billing setup.

utterance: Oh. Awesome. Th- that was fast.

utterance: Yep. Thanks again.

utterance: You- you-re welcome. I just want to make sure I I've handled all your concerns. We got your online account set up for your new car policy. Is there.

utterance: No. That will be all.

utterance: anythi-.

utterance: Okay. If there's nothing else I can help yo- you with Carson, I would like to thank you for being a valued Rivertown Insurance customer.

utterance: Thanks.

utterance: Do you have the roadside assistance and policy claim numbers already?

utterance: I think so.

utterance: Okay. If if not you can find them in your online account under the contact us tab.

utterance: Thanks. Wait. Trevor do you guys offer that insuarance for like if you your dog get's injured?

utterance: Pet Insurance. Absolutely Carson! We gotta take care of all our family members. [Laughter].

utterance: [Laughter] For sure. My lab stepped on something in the woods last week. Like we don't even know what it was really but.

utterance: Oh wow! Scary.Is ssh- are th- they okay?

utterance: She is now but her pad was tore and needed stitches.

utterance: Oh good.

utterance: Never realized how expensive emergency pet care could be. Almost a grand for three stitches.

utterance: Wow! She's okay now at least right?

utterance: Yeah, she will be soon.

utterance: Well we can certainly he- help reduce the cost of future accidents and even routine vet visits. We offer two tiers for pet insurance. Basic and Preferred.

utterance: Uh-huh.

utterance: Our basic will cover future emergency visits with a low deductible. The preferred plan has a zero deductible and also includes vet visits.

utterance: okay. How much?

utterance: Preferred pet is one thousand a year and basic is five hundred per year.

utterance: I'm not sure. I may have to discuss this with the wife.

utterance: I understand.

utterance: She wasn't happy with the cost of the hospital bill to begin with. [Laughter].

utterance: [Laughter] Well if you go with the preferred plan on a monthly plan the- then the monthly cost would be just eighty four bucks a month.

utterance: Well thats a a better tag then the grand. I'm sure she'll go with that.

utterance: Great.

utterance: But I'll still need to confirm before pulling the trigger.

utterance: For sure. Well you have our number just give us a call back when you're read- ready to add the pet insurance.

utterance: I will do that Trevor. Thanks.

utterance: You're welcome Carson. Anything else I can help with today?

utterance: No. I think that's it. You've been a real help, Trev.

utterance: My Pleasure. Have a great day, Carson. Good bye.

utterance: Bye.


utterance: Hi! #Uh thanks for calling Rivertown insurance is there anything I can help with?

utterance: Uh-huh my #daughter just got married she's changing insurances

utterance: Congratulations! I'm sure you're very happy now.

utterance: Oh yeah it was great but now I have to change all this stuff

utterance: #Ah yes I can help you with that, so do you have your daughter on file as a dependent?

utterance: #Um mhm she should be.

utterance: D you want to go ahead and remove her from the plan today?

utterance: Huh, yeah I guess. #Um.

utterance: Could I get your first and last name?

utterance: My first name is Jordan like Michael Jordan and my last name is Michael like Michael Jordan .

utterance: Woah what a name .

utterance: Yep Jordan Michael born June seventh nineteen seventy five that's me .

utterance: Jordan Michael born on zero six zero seven nineteen seventy five?

utterance: Yep.

utterance: #Uh could you give me your customer number?

utterance: Huh what's that?

utterance: #Uh eight digit long number we put the number on your card and also on our webstite

utterance: Whoa can I just use my social and stuff instead?

utterance: Yeah I'll just need your social and the phone number you have on file.

utterance: #Uh well my social is five five six seven eight four three two two.

utterance: five five six seven eight four three two two?

utterance: Mhm and just use this number

utterance: four three seven eight nine nine six five four eight? #Uh this number?

utterance: Yep that's it.

utterance: mister Michael do you know your policy number?

utterance: Uh-oh no but I know my plan is the Whole Life Insurance.

utterance: Oh ok! Then your policy number is three two three three seven eight four two one one.

utterance: Could you repeat that? Sorry.

utterance: No problem! three two three three seven eight four two one one.

utterance: Mhm thanks.

utterance: Could you tell me your daughters first name?

utterance: Florentina is her name.

utterance: Spell that for me please?

utterance: #Uh f.l.o.r.e.n.t.i.n.a.

utterance: Mhm got it. #Uh does she share your last name mister Michael?

utterance: Nah actually her last name is different #Uh I'm trying to remember how to pronounce it.

utterance: Could you spell it for me instead?

utterance: Oh yeah that's probably easier it's x.e.n.o.t.h.i.l.i.a.

utterance: X.e.n.o.t.h.i.l.i.a got it.

utterance: Whew.

utterance: I should tell you that when the removal becomes complete your cost will increase

utterance: Oh! #Um yeah I already know that's all fine.

utterance: Mhm alright so just confirming before finalizing the change you want to remove Florentina Xenothilia?

utterance: Yep that's all.

utterance: Alright your next payment is in seventeen days you should see the increase obviously.

utterance: Mhm okay thank you.

utterance: Is there any other way I could help you today sir?

utterance: #Um no I think I'm all good but thank you.

utterance: Your welcome sir. We appreciate the call.

utterance: Oh actually just in case if we ever needed to add her back could we?

utterance: Yes sir that's no problem you would just need to call here again and an agent should help you.

utterance: Yay, thanks again have a good day!

utterance: You too sir, goodbye.

utterance: Seeya sucker.


utterance: Hello Rivertown Insurance, Conner here can I help you.

utterance: Hello do you hear me?

utterance: Mhm yes sir I sure do.

utterance: Uh-huh I I'm moving to my new house

utterance: Oh nice! #Uh were you looking for homeowners insurance?

utterance: Nah well maybe not now I don't think I need my renters insurance

utterance: Oh so you want to cancel your old plan?

utterance: Mhm yeah I guess you can help me with that right?

utterance: Uh-huh could I get your first and last name? also also your date of birth?

utterance: Mhm George Lexus.

utterance: Uh-huh Jorge with a j?

utterance: Nah it's George with a g, g.e.o.r.g.e.

utterance: Uh-huh got it.

utterance: And I was born April tenth nineteen eighty two.

utterance: Got it, do you have your customer number?

utterance: Mhm yeah I have some numbers here is it nine digits long right?

utterance: No sir eight digits.

utterance: Oh try eight one one two two four three one or one three three two one five six eight.

utterance: Uh-huh alright the second one worked. #Um.

utterance: Oh one three three two one f-five six eight? That one?

utterance: Mhm that's it. Do you have your policy number?

utterance: Uh-oh no I don't think I have that.

utterance: That's fine you said renters right, were you under our basic plan or preferred plan?

utterance: Jeez it it's the preferred I think.

utterance: What was your rate?

utterance: Huh thirty dollars a m-month.

utterance: Mhm that's our preferred plan your policy number is eight five one

utterance: Sorry could you repeat that slower I'm trying to write it down.

utterance: Mhm ready?

utterance: Yep.

utterance: Eight five one.

utterance: Mhm.

utterance: #Uh nine five three.

utterance: Uh-huh.

utterance: #Um two two.

utterance: Mhm.

utterance: Well you won't really need the number if you're cancelling right? .

utterance: Oh I guess you're right

utterance: I'm ready to complete the cancellation sir just need your confirmation again.

utterance: Yep go ahead!

utterance: Alright all done mister Lexus can I help you with anything else?

utterance: Uh-huh could I get your contact information conner? #Um for when I need my quote and all that.

utterance: Mhm of course sir. If you give me your #email I can contact you further about that.

utterance: Oh it's g lex three at gmail dot com.

utterance: Mhm I sent you an email for verification could you let me know when you get it?

utterance: Mhm.

utterance: Is that all you need for today mister Lexus?

utterance: Mhm think so I got the email by the way, click on the link?

utterance: Yep, after that just wait for my email and that's it.

utterance: Alright thank you Conner!

utterance: Yes sir no problem have a good day! Goodbye!

utterance: Goodbye.


utterance: Hello Emily here insurance agent for Rivertown Insurance could I help you today?

utterance: Mhm #yup my name is Kylen I called like three days ago.

utterance: Huh Kylen Darko?

utterance: Yep! That's me.

utterance: Date of birth September fifth nineteen ninety nine?

utterance: Yep you got it.

utterance: Do you have your customer number?

utterance: Mhm I do two five six five four one three two.

utterance: Two five six five four one three two?

utterance: Yep.

utterance: So you had said you wanted to enroll in Petcare Preferred plan? Did you take a look at those quotes I emailed?

utterance: Mhm I did the price looks good I just wanted to make sure the coverages are right. #Um.

utterance: Uh-huh I could go through the coverages for you right now if that would help.

utterance: Oh yeah that would be great please if you could.

utterance: #Um we offer coverages for food and nutrition prevention for fleas ticks, and heartworm.

utterance: Oh nice!

utterance: Mhm we also #cover wellness checks veterinary medical care, supplies for your pet, and.

utterance: Whoa there's even more?

utterance: Uh-huh yes there is . Petcare Preferred also covers bathing, grooming and boarding if needed.

utterance: Whoa that's great so would you recommend the yearly rates or annual.

utterance: #Hm well based on your profile I would recomment the yearly rate, it's worth it to commit for the long haul.

utterance: Mhm I get that.

utterance: Any other questions for me?

utterance: Mhm so if my dog were to break a leg or something bad like that it would be covered right?

utterance: Mhm yes sir that's included in the veterinary medical care coverage.

utterance: Oh Nice. #Um medicine too?

utterance: Uh-huh prescription medicines would go under veterinary medical care as well.

utterance: Huh seems like you guys cover everything!

utterance: Mhm up to a certain extent of course.

utterance: Well everything sounds g-good to me lets get this show on the road.

utterance: Of course could you read me out your credit card information please?

utterance: Mhm give me a second to grab my wallet

utterance: Uh-huh take your time.

utterance: Oh there it is! #Um the number is seven three one.

utterance: Seven three one.

utterance: #Uh four five six two four four.

utterance: Four five six two four four.

utterance: Mhm nine nine eight two one five three.

utterance: #Uh nine nine eight two one five three.

utterance: Yep.

utterance: Seven three one four five six two four four nine nine eight two one five three checks out?

utterance: Yep nailed it.

utterance: The expiration date?

utterance: Uh-huh it's March twent thirty four.

utterance: #Hm got it. #Um the CVV number?

utterance: That's the three digits? right?

utterance: Mhm.

utterance: Oh okay two five four is that number.

utterance: Alright your payment is processing now, #would you like me to email your receipt?

utterance: Mhm please.

utterance: Okay is wadecountycitizenthreeohfive at yahoo still a good email for you?

utterance: Yep.

utterance: Alright sir the payment is finished processing and email sent.

utterance: Oh great thank you so much.

utterance: Your welcome anything else I could help you with?

utterance: Nah I'm alright thanks.

utterance: Goodbye!

utterance: Bye!


utterance: Rivertown insurance, you're speaking to Dwayne.

utterance: Mhm good afternoon Dwayne how are you doing.

utterance: Just great what about you sir?

utterance: Likewise I was calling because I was thinking of making changes to my plan

utterance: Uh-huh sure let me just get your basic info and start looking at your plan for you.

utterance: Oh thank you my name is Henry Skalitz.

utterance: Sorry could you spell Skalitz for me Henry.

utterance: Yep it's s.k.a.l.i.t.z.

utterance: Got it thank you. I'll also need your date of birth and your costumer number if you know it.

utterance: Mhm well I was born November twenty fourth nineteen eighty one.

utterance: Eleven twenty four nineteen eighty one got it.

utterance: Yep.

utterance: And the customer number?

utterance: #Um I think it's in my notes.

utterance: #Hm.

utterance: #Uh six five five four seven eight five four three two two.

utterance: Whoa the customer number is only eight digits sir.

utterance: Oh sorry I see it now Nine four six seven zero zero one two? That should be it.

utterance: Mhm. Yes sir it worked, now I'll be needing your policy number

utterance: Mhm I have that, eight six five four two eight nine four.

utterance: U-huh, I see here you are under the Preferred Auto plan.

utterance: Eee I don't know if I would say preferred

utterance: #Hm sorry to hear that are you displeased with your plan or benefits?

utterance: Yep. I actually called to cancel the plan.

utterance: Uh-oh, is there anyway I could change your mind on that sir?

utterance: Eee probably not I already have another company in mind

utterance: Whoa would you mind telling me what company it is?

utterance: #Hm why?

utterance: Maybe we could come to some sort of agreement, maybe I could match even.

utterance: #Hm alright it's Laketown Insurance.

utterance: What kind of p-package are they offering you?

utterance: Eee basically your premium tier plan at the cost of your mid tier plan.

utterance: Did they give you a fixed fee on that?

utterance: Mhm.

utterance: Well I wish it was different but I can't lie to you sir that is offer we cannot match.

utterance: Oh? Really? That's too bad well I guess let's go ahead with the cancelling right?

utterance: #Um yes sir if that's what you want.

utterance: Mhm.

utterance: Did you want to cancel today are set cancellation to a later day?

utterance: Could you set it to cancel after the last payment of this month?

utterance: Sure, the fifteenth of March right?

utterance: #Uh yeah I guess.

utterance: Okay sir before I complete the cancellation I have to confirm with you one last time.

utterance: Yep pull the plug please Dwayne.

utterance: Gotcha.

utterance: It's been a pleasure Dwayne.

utterance: Thank you mister Skalitz, sorry I couldn't fix your problems with us today.

utterance: #Ah don't worry about it I was going to cancel no matter what .

utterance: Mhm well thank you for the call mister Skalitz if you ever want to renroll just call this number again.

utterance: Thank you Dwayne, I won't be needing anything else. Goodbye.

utterance: Bye! Have a good day!


utterance: Hey there! #Ah this is Rachel with Rivertown Insurance how can I help you?

utterance: #Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment?

utterance: Mhm of course I could help you with that Mark, last name?

utterance: #Uh Andrew, Mark Andrew.

utterance: Uh-huh, do you have your customer number on you? By chance?

utterance: Uh-huh actually yeah I do are you ready

utterance: Mhm go ahead mister Andrew.

utterance: eight four five.

utterance: eight four five.

utterance: #Uh nine five five one.

utterance: Nine five five one?

utterance: Uh-huh got it.

utterance: #Ah mister Andrew could you tell me about your pet? Or do you have multiple?

utterance: Uh-huh I have four pets they.

utterance: Whoa could you tell me about them each one by one?

utterance: Mhm I'll start with Molly she's my favorite.

utterance: Is Molly a dog or cat? or

utterance: Yep, she's a dog. She's so-so cute and she loves to learn new tricks she's a little ball of love.

utterance: She sounds like a lovely dog, she does tricks?

utterance: Yep, she can shake and roll over, and she just learned how to speak it's so funny .

utterance: Whoa Molly's pretty smart

utterance: Mhm she is.

utterance: What breed is Molly?

utterance: Oh she's a labradoodle.

utterance: How old is she and do you know her weight?

utterance: Uh-huh I have all their vet forms right here. She is two years old and her #weight is fifty four pounds.

utterance: Got it, all of Molly's info has been filed, could you go on to the next pet, are they all dogs?

utterance: Mhm yeah I'll tell you Butchy's stuff and Buchy is a cat but the rest are dogs.

utterance: Oh got it. #Um what breed of cat is Buchy?

utterance: Buchy is a British Shorthair he weighs fifteen pounds and twelve months old.

utterance: Got it. Thank you.

utterance: #Um Drex is a dog.

utterance: Mhm.

utterance: A German Shepard

utterance: Uh-huh.

utterance: #Um weighs sixty two pounds and the last one is.

utterance: Oh you still haven't told me Drex's age.

utterance: Uh-oh I'm sorry she's three years old.

utterance: Got it.

utterance: Mhm Kar is the last dog.

utterance: Huh Kar how do you spell that? Like a car? vehicle?

utterance: Nah it's Kar k.a.r.

utterance: Oh sorry about that, but I got it.

utterance: Kar is a blue heeler.

utterance: #Um Australian Cattle Dog.

utterance: Oh yeah. #Um he weighs thirty two pounds and he just turned two recently.

utterance: Okay mister Andrew I've got all of them filed now for your quote.

utterance: Mhm.

utterance: I would recommend our Petcare Preferred plan especially because of your pet situation.

utterance: Uh-huh and why do you recommend it?

utterance: You have four pets so you receive a deduction for each pet after the first and

utterance: Mhm that sounds good.

utterance: Oh yes it is and since you also have a cat you receive another deduction for being a multibreed owner.

utterance: Uh-huh sounds all good to me what coverages does this preferred plan have?

utterance: This plan covers accidents, illnesses, it also covers dental issues plus cancer treatment.

utterance: Whoa that sound exactly like what I need.

utterance: The preferred plan also has additional prescriptions available in the coverage list.

utterance: Mhm.

utterance: There's also optional coverage for kennels in case of tra-travel.

utterance: Rachel how much would this plan be?

utterance: With your discounts I can offer you one thousand dollar annual rate.

utterance: Jeez that's not too bad I think I'll have to get back to you on that.

utterance: Mhm that's perfectly fine sir, did you still need help changing your payment method?

utterance: Uh-huh I'm actually glad you remembered.

utterance: Could you read your credit card out to me please.

utterance: Mhm the number is five four four two.

utterance: five four four two.

utterance: #Uh three one one six.

utterance: Three one one six?

utterance: Yep. #Uh zero one eight five.

utterance: Zero one eight five.

utterance: Uh-huh. #Um six six five three.

utterance: #Uh six six five three. #Um could I could your CVV now.

utterance: Mhm it's five four one.

utterance: Uh-huh.

utterance: #Hm and the expiration is November twenty thirty one.

utterance: #Uh eleven #thirty one got it.

utterance: That's it right?

utterance: Yes sir, unless you need help with something else, no?

utterance: I'm alright thank you, I'll call you back to discuss the petcare but for now that's it.

utterance: Uh-huh sure thing mister Andrew thank you for the call I look forward to speaking with you at a later time.

utterance: Likewise, thank you Rachel. Goodbye.

utterance: Goodbye mister Andrew.


utterance: Hello, this is Jen with Rivertown insurance who do I have the pleasure of speaking to today?

utterance: #Uh hey I'm Tom Fabrino.

utterance: Well hello Tom! how may I help you?

utterance: #Er I recently got another pet for our daughter so now I have to make vet visits for three, obviously that would be expensive.

utterance: Mhm most likely , were you looking to sign up for one of our petcare plans mister Fabrino or.

utterance: Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan?

utterance: First I'll need some of your information so I can see your existing plan.

utterance: Yep Yep.

utterance: Alright mister Fabrino, first name Tom right?

utterance: Yep.

utterance: Could you spell the last name for me please?

utterance: F.a.b.r.i.n.o.

utterance: F.a.b.r.i.n.o, got it thank you.

utterance: My date of birth is December thirteenth nineteen ninety eight.

utterance: Oh thank you, do you know your customer number mister Fabrino?

utterance: #Uh no? where can I find that?

utterance: You can find your customer number on the website if you login and.

utterance: Eee is there another way to verify? my internet is down right now actually .

utterance: I'm very sorry about that.

utterance: Huh no problem!

utterance: But yes if you can't access your customer number I could also verify using your phone number and social.

utterance: Yay that's good, well you can see my number right?

utterance: #Um yes sir, so to confirm the number on file is four seven three, seven seven seven, eight six five four, yeah?

utterance: Yep that's it you got it!

utterance: Great, now I just need your social security number, do you know it?

utterance: Mhm I'm pretty sure it's eight two three s-seven four three four seven zero I think.

utterance: Eight two three seven four three four seven zero, is that correct mister Fabrino?

utterance: #Uh actually can I go check real quick I'm not sure?

utterance: Of course.

utterance: Got it here, what was the number I told you?

utterance: Eight two three seven four three four seven zero.

utterance: #Ah I'm sorry I got the last two numbers wrong it's actually six three, my bad.

utterance: No problem at all sir, to confirm- eight two three seven four three four six three.

utterance: Yep.

utterance: Okay mister Fabrino I see your account here I see you have multiple plans with us.

utterance: Uh-huh.

utterance: And you would only like to change your petcare plan right?

utterance: Mhm yeah pretty sure at least for now .

utterance: Wonderful well the current plan you are under is the Petcare Basic plan.

utterance: Uh-huh.

utterance: The other petcare plan we offer is our Petcare Preferred plan, as a fluffy owner myself I can agree on the name .

utterance: Oh you have a dog too Jen?

utterance: Yeah I do it's a German Shepard! So Cute! .

utterance: Whoa I have a German Shepard too that's crazy! Great dog. .

utterance: For sure! So are you considering an upgrade from Petcare Basic?

utterance: Mhm could you explain the differences between the two?

utterance: Of course! The rate for your current plan the Petcare Basic is five hundred dollars a year.

utterance: Uh-huh and what's the rate for the Petcare Perfect plan?

utterance: The Petcare Preferred plan, yes, that plan is one thousand dollars a year.

utterance: Jeez, I wasn't expecting that much.

utterance: Mhm, the double in yearly price is because your benefits too are essentially doubled.

utterance: #Hm, what are my benefits anyways?

utterance: With your current plan there is a restricted amount of vets and clinics where your benefits apply and obviously covers less.

utterance: Uh-huh that makes sense.

utterance: Currently you'd be insured for minor injuries, accidents, and minor illness as well as covering some prescription medications.

utterance: Uh-huh.

utterance: By upgrading you would keep these same benefits and gain coverage for emergency care, major injuries or illness and.

utterance: Huh so if one of the pups needed surgery for some reason.

utterance: Yep that would be covered under the Preferred plan, it would also cover the higher end tier prescriptions that vets offer.

utterance: Whoa that's pretty nice.

utterance: I agree and with your growing furry family I would recommend the higher coverage, you can never be too safe!

utterance: #Hm this is all sounding good, how long would it take to get my plan changed and all that?

utterance: I can change your plan right now mister Fabrino all I need is for you to answer some security questions for me is that alright?

utterance: Yep sounds good.

utterance: What was the name of the high school you attended?

utterance: Febree Louis High.

utterance: And what was the name of your favorite teacher?

utterance: Miss Kabrini mhm.

utterance: Alright all good on my end for the upgrade I just wanted to confirm your change to the Petcare Preferred plan.

utterance: #Uh yeah go ahead!

utterance: Sure thing give me just a second to complete the process.

utterance: Go ahead.

utterance: Okay your all set mister Fabrino, you should expect your new insurance cards in the next one to two weeks.

utterance: Yay.

utterance: #Um do you still live at four seven six Crackenberty Road?

utterance: Yep that's not changing .

utterance: Sounds great you should be all good mister Fabrino is there anything else I could help you with today?

utterance: Nah Jen that's all I appreciate all the help though.

utterance: #Ah of course mister Fabrino, have a great rest of the day, goodbye!

utterance: Have a great day Jen, Bye Bye!


utterance: Good morning! Thank you for calling Rivertown Insurance how could I be of assistance?

utterance: Good morning, I decided to change insurance companies my friend recommended this place to me.

utterance: Oh wonderful, what was the name of this friend by the way?

utterance: #Um why?

utterance: It's possible they could earn benefits from their recommendation so I wanted to note it, that's all.

utterance: Oh okay her name is Sheliah Cardi.

utterance: Sorry could you spell that for me?

utterance: #Uh yeah s.h.e.l.i.a.h Sheliah and c.a.r.d.i Cardi.

utterance: Thank you! Now were you looking to enroll in one of our plans? We offer insurance for Life, Pet, Auto, Condo, Renters, and Homeowners.

utterance: Yep I could you tell me more about these plans? I'm interested.

utterance: Sure! But first do you want to get started up on creating your account? I can't enroll you in any plan without an account.

utterance: Mhm lets go ahead do that.

utterance: So to start us off could I get your first and last name please?

utterance: Kristie Comans.

utterance: Uh-huh, Kristie? how do you spell that?

utterance: #Um K.r.i.s.t.i.e.

utterance: Comans spelled c.o.m.a.n.s? Is that right ma'am?

utterance: Yep, what else do you need?

utterance: Is the phone number you're currently calling on what you would like to register on your account?

utterance: Yeah use this one yeah.

utterance: three six seven, two two seven, nine four three eight, right?

utterance: Mhm that's right.

utterance: Now to set up your security question, is the name of your first pet a good question?

utterance: Yep! my baby's name is Nergigante.

utterance: What a nice name, could you spell that for me sorry.

utterance: No problem I get asked that a lot n.e.r.g.i..g.a.n.t.e did you get that?

utterance: N.e.r.g.i.g.a.n.t.e mhm.

utterance: Yay, is that all you need? Can we start the plans now?

utterance: #Ah not yet there's still more, could I get your birthdate and current address?

utterance: Uh-huh I was born August second nineteen ninety nine my address is eight one one North Street.

utterance: second of August nineteen ninety nine. Got it, could I get the State City and Zip for that address as well?

utterance: Mhm the city is Juwanto in Georgia and my zip code is six five two four nine.

utterance: Did I get this right, your full address is eight one one North Street, Juwanto, Georgia six five two four nine?

utterance: Yep!

utterance: Last thing, just need your social and the account will be made. #Ah then we can start enrolling you finally.

utterance: Whew almost there the number is six seven seven, eight one, no seven, and five three two eight.

utterance: Six seven seven eight seven five three two eight, alright account made now what kind of plans were you looking for?

utterance: #Um I need new car insurance and life insurance too

utterance: Mhm well in terms of automobile plans that we offer they range from one thousand to two thousand a year and for life ins-insurance.

utterance: Nah actually my bad I don't think I want to enroll in the life insurance plans after all.

utterance: Oh that's perfectly fine we can go further into the car insurance plans that we offer here at Rivertown. Any questions?

utterance: Yep what kind of benefits am I getting for the first tier of the insurance plans? One thousand a year right?

utterance: Yes ma'am one thousand for the Basic Auto plan, with this p-plan you are basically going to be getting three basic coverages.

utterance: Uh-huh.

utterance: First you'll have collision coverage which covers damages to your car in the event of a wreck.

utterance: Mhm that's good.

utterance: Your next two coverages would be for liability both bodily injury and property damage liability.

utterance: Uh-huh and what is that?

utterance: #Uh bodily injury liability is to help pay any expenses in the event that you injure someone else in an accident.

utterance: Oh.

utterance: And property damage liability is simple it covers damage to houses, offices, and vehicles too.

utterance: #Ah ok, and are are any there restrictions on the Basic Auto plan?

utterance: Mhm basically you're liability coverage is at the base level in other words the least amount of coverage.

utterance: Uh-oh!

utterance: Also the extra benefits you get for safe driving and on time payments is considerably less.

utterance: Uh-oh times two! what about the total auto insurance? how much was that?

utterance: The Complete Auto plan, is two thousand a year for the base fees.

utterance: Uh-huh and what are the benefits for this plan?

utterance: If you go with this plan you get six coverages which include the three from the Basic Auto plan.

utterance: Oh what are the other three?

utterance: #Um there's comprehensive coverage which covers damages to your vehicle not caused in an accident, like hail or something like that.

utterance: Oh yeah I get it.

utterance: You will also get u-uninsured motorist coverage that covers you if you get into an accident with someone who has no insurance.

utterance: Sounds good.

utterance: And the last coverage included is the rental reimbursement for accidents that result in you not being able to drive your car.

utterance: Woah that sounds handy.

utterance: Trust me it can be .

utterance: You mentioned extras and bonuses for the last plan, d-does this plan have that too?

utterance: Absolutely, we have many add-ons for this plan like after a year of safe driving we offer an additional medical payment coverage.

utterance: Uh-huh is there more benefits like that?

utterance: Yep! After your second year of safe driving we start lowering your fees slightly and the longer you go with a clean record the better.

utterance: Jeez this plan sounds a lot better well I guess it does cost more .

utterance: Would you like to go ahead with enrolling in this plan?

utterance: For sure.

utterance: Alright Kristie I'm going to need your credit card information here to finalize the enrollment.

utterance: Oh! Can you give me a second I have to go upstairs and get it.

utterance: Of course I'll be right here, no worries.

utterance: #Ah got it the number is eight four four six seven nine three two one one one two five six six five, CVV is five four one, date twelve twenty two.

utterance: Oh ok I'll read it back make sure everything is right, eight four four six seven nine three two one one one two five six six five.

utterance: Yep.

utterance: CVV five four one.

utterance: Mhm.

utterance: And the expiration date you said twelve twenty?

utterance: Nah twelve twenty two like December twenty twenty two.

utterance: Mhm got it thank you!

utterance: #Uh is that it?

utterance: Yes ma'am I have confirmed your enrollment and the payment has been completed.

utterance: Woah that's great.

utterance: Yep you should g-get the insurance cards in the mail in a week or so, your mailing address is the same right?

utterance: Mhm it is is that all I need.

utterance: Yeah, once you get those cards just make sure to keep them one in your car.

utterance: Oh my gosh thank you so much!

utterance: It's my pleasure thank you for your business.

utterance: Could I get your name I'd like to leave a positive review .

utterance: #Um we actually have an online survey for caller reviews if you could give me your email I could send you the link.

utterance: Oh of course my email is kristie c three three three at gmail.

utterance: Thank you, #Uh my name is Linda Brown it should be in the dropdown on the survey!

utterance: Great, thank you again!

utterance: No problem have a good day! Goodbye!

utterance: Bye!


utterance: Hello Johanna Vertes here agent for Rivertown Insurance, could I help you today?

utterance: Yep I saw a advertisement for this insurance company

utterance: Oh I see would you like to get started in creating a account with us?

utterance: Do I need a account to get a quote?

utterance: Yes ma'am you do.

utterance: Uh-huh do I have to pay to make an account?

utterance: No ma'am we only charge for the plans that you en-enroll in, everything else is free.

utterance: Oh great then yeah I wanna make an account then.

utterance: Mhm sure thing ma'am could I get your first and last name?

utterance: Elizabeth Leroy.

utterance: Leroy l.e.r.o.y?

utterance: Yep.

utterance: Thanks, could I get your date of birth now?

utterance: June twenty third, nineteen ninety eight.

utterance: Thank you what phone number would you like for me to put on file for you?

utterance: I'll read it out for you it's two one one eight four s-six nine one three six.

utterance: Two one one eight four six nine one three six?

utterance: Yay first try .

utterance: Mhm could you let me know your address?

utterance: It's zero one five Evercrest Street.

utterance: Uh-huh zero one five got it.

utterance: Oh apartment thirty three.

utterance: Oh okay got it. What city are you in?

utterance: Emerald City.

utterance: Uh-huh and state?

utterance: Louisiana.

utterance: Got it. What's the zipcode for your area?

utterance: I think it's five five five four one.

utterance: Mhm let me see yeah it is.

utterance: Oh good.

utterance: Now I need a security question for your account.

utterance: Uh-huh I usually use my first teacher's name.

utterance: And what was it?

utterance: Silvia.

utterance: So you want me to put Silvia, s.i.l.v.i.a?

utterance: Mhm just like that.

utterance: Alright will do last bit of info I'm going to be needing is your social security number.

utterance: Oh it's I think oh here it is six six five.

utterance: Mhm six six five.

utterance: Eight three five.

utterance: Eight three five got it.

utterance: Nine nine six six.

utterance: Got it six six five eight three five eight three five?

utterance: Mhm.

utterance: Great should be all done then is there anything else I could help you with?

utterance: Yeah I can get quotes over the phone right?

utterance: Mhm and if you login to your account you can also get a quote with one of our online consultants.

utterance: Huh well what's faster.

utterance: #Er well we have more over the phone agents such as myself so it would probably be faster.

utterance: Oh.

utterance: Plus we do the login for you so you just have to give us information.

utterance: Oh I see well I'm going to look at some plans here and I'll call later in a few hours.

utterance: That's fine will that be all?

utterance: Mhm it should be.

utterance: Great thank you for starting an account with us we look forward to your call.

utterance: Uh-huh.

utterance: Goodbye!

utterance: Bye!


utterance: Hello this is Michelle, Rivertown Insurance agent, howcould I be of assistance t-today?

utterance: Mhm I can get my car insurance quote over the phone right?

utterance: Yep are you a existing customer with us? Or

utterance: Mhm I am.

utterance: Oh great have you gotten help from us over the phone before sir?

utterance: Nah this is my first time I didn't feel like going out to one of yall's offices.

utterance: Mhm I see alright then let's get started sir can I get your first and last name?

utterance: Mario.

utterance: M.a.r.i.o?

utterance: Mhm Vellotello.

utterance: Huh could you spell that for me?

utterance: V.e.l.l.o.t.e.l.l.o.

utterance: Huh sorry sir could you repeat that again sorry.

utterance: Uh-huh v.e.l.l.o.t.e.l.l.o Vellotello.

utterance: Mhm so it's b.e.l.l.o.t.e.l.l.o?

utterance: Nah v like valentines not b.

utterance: Oh I'm sorry about that sir. M.a.r.i.o v.e.l.l.o.t.e.l.l.o?

utterance: Yep.

utterance: Thank you sir you're in Texas right?

utterance: Sure am Michelle.

utterance: Got it what's your date of birth?

utterance: April second nineteen sixty eight.

utterance: Mhm April second you said nineteen sixty eight right?

utterance: Yes ma'am.

utterance: Good what's the make of the car you wanted the quote for or cars.

utterance: Cars the first one is a Kia, the second car is a Toyota, and the third one is a Dodge.

utterance: Uh-huh what model Kia is it?

utterance: Soul twenty fifteen Kia Soul.

utterance: Got it thank you.

utterance: Mhm the Toyota is a Camister the year is twenty seventeen.

utterance: Thank you very much sir what kind of Dodge is it sir?

utterance: Charger twenty twenty Dodge Charger.

utterance: Huh do you know the mileage on those cars?

utterance: Mhm well the Charger only has ten thousand miles on it

utterance: Got it, and the rest of them?

utterance: Oh well I don't know the rest of them I have to go outside to look at the Kia.

utterance: Go for it sir no rush.

utterance: Whew long walk turning the car on right now it's seventy two thousand miles.

utterance: Seventy two thousand?

utterance: Mhm.

utterance: Do you know the Camry's mileage?

utterance: Nah let me text my wife real quick.

utterance: Mhm.

utterance: Eee have to wait a second for her to reply.

utterance: Mhm.

utterance: Oh here we go she sent me a picture forty five thousand and five hundred and six miles.

utterance: Forty five thousand five hundred six?

utterance: Mhm.

utterance: Thank you your quote is processing now.

utterance: Yay.

utterance: Could I get either your phone number or email to send you your quote?

utterance: Huh send it to my email it's vellovellovello at yahoo dot com.

utterance: So it's v.e.l.l.o three times? at yahoo?

utterance: Yep that's it.

utterance: Got it the quote just got sent you should get it in the next few minutes, is there anything else you need sir?

utterance: Huh some cash? .

utterance: Oh sorry sir can't do that for you as much as I want to .

utterance: But nah that's all thank you for the help.

utterance: Mhm if you have any questions feel free to call back whenever.

utterance: Uh-huh will do thanks again.

utterance: My pleasure sir, have a good day. Goodbye!

utterance: Ciao!


utterance: Thank you for calling Rivertown Insurance. My name is Jazzabelle. How may I help you today?

utterance: I need to add my sixteen year-old to my policy, unfortunately.

utterance: yes, that is always fun huh?

utterance: I mean, if you say so.

utterance: Who am I speaking with today?

utterance: This is Jerry. Jerry Lisenburg.

utterance: Okay Jerry. How do you spell your last name? I wanna make sure I get it correct.

utterance: L I S E N B U R G

utterance: And, may I get your birthdate and social security number for verification purposes?

utterance: Sure. My birthdate is ten twelve seventy-two.

utterance: Okay. I have your address as four twenty-six East Laney Drive Missoula, Wisconsin five five two one three. Is that still correct?

utterance: Yes ma'am.

utterance: I have

utterance: Can I change my mailing address to a post office box?

utterance: Sure. I can do that for you.

utterance: Okay. Because I am out of town a lot and sometimes my mail sits in my box for a day or two and I just would rather it be at a post office.

utterance: I completely understand that. What would you like me to change the mailing address to mister Lisenburg?

utterance: Six five two West Main Street Massey Wisconsin five five one one three.

utterance: Okay I have your new mailing address as six five two West Main Street and that's in Massey Wisconsing zipcode five five one one three.

utterance: Yep, that's right.

utterance: Alright sir, can

utterance: You know what, can I just add my email address and start getting my bills that way? That would be better for me I think.

utterance: Absolutely. Go ahead witht the email when you are ready.

utterance: Okay, let me see which one is better. Okay it's J E R R Y L I S E N B U R G two two five at Michigan mail dot com.

utterance: I am going to repeat that back to you to make sure I got it correct okay.

utterance: That's fine.

utterance: I have J E R R Y L I S E N B U R G two two five at Michigan mail dot com.

utterance: You got it.

utterance: Can you verify your phone number for me sir?

utterance: mhm yeah it's eight one three six five one one one two six.

utterance: Okay, and you said you would like to add your sixteen year-old to your policy, correct?

utterance: yeah only cause I have to right

utterance: yeah I know it can be a scary thing that's for sure!

utterance: your telling me scary!

utterance: Okay, first let me get your son's name, birthdate, and grade in school.

utterance: It's Jeremy Lisenburg seven one two-thousand five and I think he's in tenth grade. Yeah tenth grade.

utterance: Okay. Do you have his social security number and driver's license number handy?

utterance: I know his social but I will have to get his drivers license number. His social is five one two six three two three zero six. Hold on while I get his license.

utterance: Take your time.

utterance: So his driver's license number is W I five one dash one five dash one five three.

utterance: I have W I five one dash one five dash one five three, correct?

utterance: yeah that sounds right.

utterance: Okay, is that a permit or a driver's license?

utterance: driver's license

utterance: Will he be driving any of the vehicles that are on your policy or is there another vehicle we should add?

utterance: No. No other cars. He needs to learn to drive better before we buy him his own car.

utterance: okay. Has he taken any safety classes or driver's education classes?

utterance: yeah I think so. Let me ask his mother.

utterance: Okay.

utterance: Yeah. Yeah she said he already took his driver's ed and he just finished the safety course.

utterance: Great! That will help keep your insurance lower.

utterance: Oh that's good!

utterance: Alright mister Lisenburg, how much will he be driving your car?

utterance: Well mhm I'm not sure what you mean.

utterance: Okay, will he be driving one of your cars say more than ten hours a month?

utterance: well I'm not sure but I would say yeah probably.

utterance: Would you say more than forty hours a month?

utterance: Oh no not more than forty!

utterance: Okay that's good. That helps keep the premium lower as well.

utterance: Good goood.

utterance: Will he be doing any ridesharing?

utterance: You mean giving people rides for money? He better not be or he better share the money huh

utterance: yeah yeah that's true huh!

utterance: No he won't be doing any of that. I say he probably will drive on the weekend to the store with his mom and maybe and that's maybe to school one day a week.

utterance: Okay that helps answer some of these questions. So no ridesharing and no more than forty hours of driving in a month, correct

utterance: Yes, that is correct!

utterance: Okay, now do you want to change any of the coverage you have on your policy? It looks like you have almost the maximum on all of your vehicles.

utterance: Yeah I don't need to change anything I don't think.

utterance: Okay. Adding him to your policy will raise the premium one hundred and twenty six dollars.

utterance: A hundred twenty-six dollars a month?

utterance: Oh no no sir. That's one hundred and twenty-six dollars for the entire policy. It will come out to about sixteen dollars more a month.

utterance: Oh god okay that's better. You almost gave me a heartache. I just about took him off already

utterance: Yeah that would be a lot every month.

utterance: Your darn right it is.

utterance: Okay, so does that sound okay with you mister Lisenburg?

utterance: It's fine. I gotta add him I guess. That's what his mother says anyways .

utterance: Okay. I have added your son Jeremy Lisenburg to your policy.

utterance: Now when will my bill go up, now?

utterance: Well your bill for this month has already been generated so even though he is added as of right now you will not pay more on your policy until next month.

utterance: Okay that's even better like a month free huh?

utterance: Yep like a month free. Was there anything else that I could help you with today mister Lisenburg?

utterance: mhm I don't think so you already cost me more money so I think that's enough.

utterance: Okay. So if you don't mind I would like to go over what we did today okay?

utterance: Okay, shoot!

utterance: Okay, so we changed your mailing address to six five two West Main Street and that's in Massey Wisconsing zipcode five five one one three.

utterance: Yeah but I wanted my stuff to go to email.

utterance: Yes, that is correct sir. I have the email address that you would like your bills to go to as J E R R Y L I S E N B U R G two two five at Michigan mail dot com, correct?

utterance: Yes, that is correct!

utterance: Okay, we also added your son Jeremy Lisenburg to your policy which raised your premium one hundred and twenty-six dollars being about sixteen dollars more a month.

utterance: yeah

utterance: Okay, now was there anything else that you would like for me to do today mister Lisenburg?

utterance: No, that would be all for now.

utterance: Okay mister Lisenburg. Thank you so much for calling Rivertown Insurance. You be safe and have a great day!

utterance: Thank you. You be safe too! It is scary out there these days!

utterance: Yes it is and thank you!

utterance: Thank you bye now.


utterance: Hello this is Phillip. Thank you fro calling Rivertown insurance. How can I help you today?

utterance: Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this?

utterance: Absolutely! Let's look up your account. Can you please share with me your first and last name?

utterance: Uh sure it's Candice Bell.

utterance: Thanks Candice. Would you please spell your name for me? Just to make sure I got it right here.

utterance: Oh ok C A N D I C E and Bell is B E L L.

utterance: Fantastic. Next are you able to tell me your account or policy number?

utterance: Actually I don't have it. I have just been trying to log in with my email and change the password. Can you just look it up using me email address?

utterance: I can look up the account number for you but I will need to get a little more information from you first.

utterance: Oh sure okay.

utterance: Ok first can you tell me your date of birth?

utterance: Sure. Seven nine nineteen ninety one.

utterance: Ok great. Next I will need your social security number please.

utterance: OK it is four six nine two one three three seven eight.

utterance: So that's four six nine two one three three seven eight?

utterance: Yeah that is it.

utterance: Okay. So we are almot there! Thanks for your patience.

utterance: Yeah no problem.

utterance: Now I will need you to answer the security question linked with your account and then we are in! .

utterance: Okay I can do that.

utterance: Please tell me the name of your fist pet?

utterance: Oh that would be Sparky. My goldfish.

utterance: Fanatstic. OK I have your account open now and we can reset your password.

utterance: Cool thanks.

utterance: So the best way to do this is probably for me to send you a link tot reset your password rom your computer if you are able to do that?

utterance: Yeah sure I have my computer right here. Let's do that.

utterance: Okay please tell me your email address Candice.

utterance: Handycandyninetyone at xyz dot com.

utterance: Ok so that is h-a-n-d-y-c-a-n-d-y nine then a one at xyz. Com?

utterance: Yep that is it.

utterance: Okay I am sending you a link right now. I will stay on the line with you while you reset it to make sure it goes smootlhly.

utterance: Okay cool thank you.

utterance: No problem. Please just let me know when that email comes through. It should be any second now.

utterance: Okay let me see here it is. Ok I will lets see. Oh ok I will click on this link now.

utterance: Great. When you do that it should take you to a page where you can type in your new password.

utterance: yeah ok I see that here. So I will dot hat now just one second.

utterance: Okay yes I do not mind waiting. Please let me know when you get to the next page.

utterance: Ok here it is. Yes it says that my email address and oh I mean password has been updated.

utterance: Thats great. So it looks like you should be all set. Do you have naything else I can help you with why we are connected?

utterance: Um oh yeah. Can you tell mewhere my account number is located? Ia m looking now at my accoung page and I don't think I see it.

utterance: Certainly. Your account number is located on the top right hand side of your screen. It is a nine digit number whith a dash after the first three numbers. Do you see it?

utterance: Oh geez yeah I do. Right where it says account number!

utterance: Great. You aren't the fist person who hasn't been able to find it! It seems to be hiding for a lot of people.

utterance: Well thanks. I think I am good now.

utterance: Fabulous! Well if there is nothing else I can help you with can I ask that you stay on the line to complete a short survey about your experience today?

utterance: Oh us sure but how long is it?

utterance: It should only take about two minutes. Not long at all.

utterance: Oh ok.

utterance: And just so you know it is completely optional it just lets the guys above me know how well Ia m doing my job.

utterance: Oh ok well I am happy to do it.

utterance: Thank you Candice. It was great talking to you today. Please stay on the line and I will connect you to an automated survey.

utterance: Ok cool. Thanks. Goodbye.


utterance: Hi Becca here Rivertown Insurance thank you for calling how can I help you?

utterance: Oh I just got my first credit card pretty late.

utterance: Mhm.

utterance: Eee I think I have my payment preference set to my checking account.

utterance: Mhm do you want to change it?

utterance: Yep can I change it online too?

utterance: Mhm as long as you have all your account information.

utterance: Uh-huh how will it take over the phone.

utterance: Should be around five to ten minutes.

utterance: Uh-huh.

utterance: What's your first and last name sir?

utterance: Oh James Bucchanan.

utterance: #Er spell that for me?

utterance: Uh-huh b.u.c.c.h.a.n.a.n.

utterance: Got it your date of birth and customer number?

utterance: Huh customer number? But my birthdate is April sixteenth nineteen ninety one.

utterance: You can find your customer number on your insurance card bottom left.

utterance: Jeez I don't have that do you really need it?

utterance: Eee I can use your phone number and social security number.

utterance: Uh-huh my social is eight five two one one six four three two.

utterance: Mhm.

utterance: And my number is two two four five one eight three one seven nine.

utterance: Got it just need the answer to this security question

utterance: Mhm what is it?

utterance: Eee it's what is your first pet's name?

utterance: Huh try Zack or Lickster?

utterance: Could you spell those both for me?

utterance: Mhm Zack z.a.c.k.

utterance: Uh-huh.

utterance: L.i.c.k.s.t.e.r lickster which one works?

utterance: Trying right now it is Lickster.

utterance: Oh good to know thank you.

utterance: Mhm do you know your policy number?

utterance: Nah is that on that card too?

utterance: Mhm yes sir it is what type of plan are you enrolled in?

utterance: Uh-huh car insurance.

utterance: Mhm do you know what tier of auto insurance it is you have?

utterance: I think it's the gold plan?

utterance: Mhm got it your policy number should be five one three five four four eight one.

utterance: Oh okay.

utterance: Alright I just need your card information so I can finish changing this for you.

utterance: Mhm my number is one one one three two four one two zero one five eight six four zero nine.

utterance: Uh-huh your CVV and expiration?

utterance: Huh what is my CVV?

utterance: The three digit number on the back of your card.

utterance: Oh I see it six five two.

utterance: Mhm.

utterance: And the expiration is twelve twenty seven?

utterance: December twenty twenty seven got it.

utterance: Yay.

utterance: Alright sir your payment preference is updated could I help with anything else?

utterance: Nah I'm good thank you for the help.

utterance: No problem goodbye mister Bucchanan.

utterance: Bye.


utterance: Hello thanks for calling Rivertown Insurance how can I help you?

utterance: Eee yeah I'm leaving my apa-apartment next week

utterance: Mhm did you want to update your address?

utterance: Uh-huh yeah you can do that for me?

utterance: Yep when are you moving into your new address?

utterance: Well I leave next week and move in two days after that.

utterance: Got it could I get you first and last name date of birth?

utterance: Yep Amy Bouer.

utterance: Mhm spell Bouer for me please?

utterance: B.o.u.e.r.

utterance: Mhm thank you.

utterance: #Um date of birth March eighteenth nineteen eighty six.

utterance: Got it do you have your customer number?

utterance: Mhm yep got it right here.

utterance: Could you read it off for me?

utterance: Sure thing three five five six one eight seven three.

utterance: Three five five?

utterance: Mhm.

utterance: Six one eight seven three?

utterance: Yep.

utterance: Got it could I get your current address that you are leaving?

utterance: Mhm one one five north bear parkway apartment seventeen.

utterance: Uh-huh zip code?

utterance: Two two five one two.

utterance: Uh-huh so Galloway, Texas?

utterance: Yep.

utterance: Thank you now could I get your new address?

utterance: Yep six three two two Salamander, Way.

utterance: Mhm six three two s.a.l.a.m.a.n.d.e.r, way right?

utterance: Nah six three two two.

utterance: Oh what did I say?

utterance: You said six three two it's two two.

utterance: Oh got it, is this in the same city and state?

utterance: Nah actually neither is the same.

utterance: Oh okay where will you be located now?

utterance: Irving in Oklahama.

utterance: Huh got it what's the zip code in that area?

utterance: The zip code let me look.

utterance: Mhm.

utterance: It's five two one five two.

utterance: Five two one five two?

utterance: Yep.

utterance: Mhm got it all done is there anything else I could help you with?

utterance: Mhm are you going to send those insurance post signs to my new place?

utterance: Uh-huh we can do that for you if you'd like when do you want them to arrive?

utterance: Can you send them next week? #Um how long will it take to get there?

utterance: #Er it should take about week and a half.

utterance: Oh nice thank you.

utterance: Mhm is that all today ma'am?

utterance: Yep that's it thank you again.

utterance: No problem thank you for the call. Goodbye.

utterance: Bye!


utterance: Hey there! #Uh thank you so much for calling Rivertown Insurance how can I help you?

utterance: Uh-huh I want to cancel my account today.

utterance: Uh-oh, is there anything I could do to change your mind? maybe an upgrade?

utterance: Jeez I said I wanted to cancel don't you listen?

utterance: Mhm sorry about that ma'am I'll get your cancelation started can I get your first and last name?

utterance: Yep, Lydie Lobeck.

utterance: Mhm could you spell your first name for me please?

utterance: L.y.d.i.e Lydie.

utterance: Uh-huh is it Lobeck l.o.b.e.c.k?

utterance: Yep.

utterance: Thank you do you have your customer number on you?

utterance: Mhm I brought it five two.

utterance: Mhm five two.

utterance: Six six.

utterance: Six six mhm.

utterance: Seven three.

utterance: Uh-huh seven three.

utterance: #Uh zero zero.

utterance: Got it five two six six seven three zero zero.

utterance: Mhm.

utterance: Oh great could I get you date of birth missus Lobeck?

utterance: It's May ninth nineteen ninety eight.

utterance: I see got into the account do you have your policy number?

utterance: Nah can you find that for me?

utterance: Mhm sure thing missus Lobeck did you know the name of the plan you wanted to cancel?

utterance: Nah.

utterance: Oh okay what plan type is it?

utterance: It's life insurance.

utterance: Uh-huh I see what were your plan fees?

utterance: Huh the fees twelve hundred a year.

utterance: Mhm so you have the Universal Life insurance plan.

utterance: Uh-huh well not for much longer.

utterance: So the policy number is five four six six seven eight one three.

utterance: Eee okay I don't really care.

utterance: Mhm could I ask why you decided to cancel?

utterance: Yep I'm switching companies I'm tired of Rivertown.

utterance: Uh-oh I'm sorry to hear that what company where you looking to switch to?

utterance: Huh I was going to Cobblestone Insurance their plans are a lot better their customer benefits too.

utterance: Mhm is there any potential for me to match the plans and benefits you are getting over there?

utterance: Nah this is a good example of why I'm tired of this company. Stop asking if you can change my mind.

utterance: Mhm I'm really sorry about that ma'am.

utterance: It's whatever just cancel my plan.

utterance: Yes ma'am finishing it up right now for you.

utterance: Whew.

utterance: Alright all done I emailed you your cancel confirmation.

utterance: Mhm.

utterance: And as you know there's still three months left in your plan so we can either continue to charge.

utterance: Nah stop the charges.

utterance: Oh the other option is to pay your last three months upfront righ now.

utterance: Huh why.

utterance: You are still in a contract with us ma'am you can't cancel without the completion of the contract.

utterance: Jeez whatever how much is it?

utterance: #Um three hundred dollars.

utterance: Oh alright go ahead and charge me right now.

utterance: Sure thing ma'am done you'll get your email receipt soon.

utterance: Whew finally done with this company.

utterance: Yes ma'am sorry I couldn't change your mind on us but we appreciate your business regardless ma'am.

utterance: Yep. Goodbye.

utterance: Oh goodbye ma'am have a great day.


utterance: Hi! Thank you for calling Rivertown Insurance, this is Suzan how can I help you?

utterance: Mhm this is Eric you guys do auto quotes right?

utterance: Yep! #Er are you a existing customer or new?

utterance: Huh I already have an account yeah.

utterance: Oh I see, could I get your last name please Eric?

utterance: Yep Lazano.

utterance: Spell that for me please?

utterance: Uh-huh l.a.z.a.n.o Lazano.

utterance: Thank you.

utterance: Mhm.

utterance: Can I get your date of birth and customer number sir?

utterance: Mhm May eleventh nineteen ninety what's my customer number?

utterance: Oh on your insurance card bottom left, it should be in yellow font.

utterance: Huh let me go get my card hold up.

utterance: Mhm take your time sir.

utterance: Got it let's see two five four.

utterance: Mhm.

utterance: Five zero zero.

utterance: Five zero zero got it.

utterance: Mhm six six.

utterance: Okay thank you I see your account here

utterance: Oh nice.

utterance: #Um would you like to get the quote over email or through a phone voice mail?

utterance: Eee let me get the email.

utterance: Mhm I don't see your email here on file could I get a good one for you?

utterance: Uh-huh send it to l.a.z.a.n.o.e.a.s.y three at gmail dot com.

utterance: Thank you sir alright we can get started what is the make and model of your car?

utterance: Oh my it's a Toyota Camry.

utterance: Uh-huh Camry, Toyota, what year is it?

utterance: It's from two thousand thirteen.

utterance: Mhm

utterance: Whoa actually sorry it's actually two thousand and fourteen.

utterance: Oh got it. Thank you do you know the mileage?

utterance: Nah I'll go outside and turn on the car to see.

utterance: Uh-huh go ahead.

utterance: Eee checking right now here it is eighty thousand three hundred and fifty two.

utterance: Uh-huh thank you were you still located in Texas mister Lozano?

utterance: Yep I am.

utterance: Great finishing up here you should get your quote by email soon.

utterance: Uh-huh.

utterance: Let me know when you got it, also is there anything else I could help you with today sir?

utterance: Nah I think I'm good thanks though.

utterance: Uh-huh if the quote meets what you're looking for are you looking to enroll soon?

utterance: Huh I guess yeah, oh I think I just got the email.

utterance: Whoa that's great just go ahead and read through that tell me what you think

utterance: Mhm I mean so far it's looking good I see honestly I'm interested.

utterance: Oh that's great would you like to get started on the plan enrollment?

utterance: Nah I have to talk to my wife first show her this quote.

utterance: Uh-huh sure thing sir, feel free to call back at this number whenever your ready.

utterance: Got it thank you.

utterance: No problem sir, have a gr-great day.

utterance: Thank you, you too!

utterance: Goodbye.

utterance: Bye, catch you later!


utterance: Hey there! #Ah thank you for calling Rivertown this is Michael how can I help you?

utterance: Hello is the only way to create my account online? or

utterance: Nah I can set up your account for you over the phone if that's what you want.

utterance: Oh yeah sure how long would that take?

utterance: It should only take about ten minutes.

utterance: Whoa nice let's go ahead and do it then.

utterance: Mhm for sure can I get your first and last name?

utterance: Sarah with a h Larson.

utterance: Larson l.a.r.s.o.n?

utterance: Uh-huh.

utterance: Thank you what phone number would you like to keep on file?

utterance: Eee six five two.

utterance: Six five two

utterance: Nine nine nine.

utterance: Nine nine nine.

utterance: Mhm six two one three.

utterance: Got it six five two nine nine nine six two one three.

utterance: Yep.

utterance: Huh I'm going to need to set up a security question for you.

utterance: Uh-huh what question?

utterance: Do you do you know your mother's maiden name?

utterance: Nah no I don't know that.

utterance: Did you have a pet as a kid?

utterance: Nah I didn't

utterance: Uh-huh do you remember the name of your first teacher?

utterance: Yep it was missus Clark.

utterance: Uh-huh I'll write it down as Clark is that fine?

utterance: Yep.

utterance: Eee it's Clark c.l.a.r.k.e?

utterance: Nah, no e at the end.

utterance: Oh got it thanks can I get your date of birth?

utterance: Mhm March eleventh nineteen ninety seven.

utterance: Got it could I get your address, state, city, zipcode all that.

utterance: Uh-huh my street is three four nine Merryberry Road.

utterance: Mhm.

utterance: #Um Northshaw, Ohio. That's n.o.r.t.h.s.h.a.w.

utterance: Got it thank you.

utterance: Mhm and my zipcode is six one two thee one.

utterance: Got it all thank you almost there I just need your social security number.

utterance: Uh-oh I don't know it but I can go check real quick.

utterance: Mhm go for it.

utterance: #Er three two one nine nine three two one eight.

utterance: Three two one five nine three two one eight?

utterance: Whoa no it's nine nine three.

utterance: So Three two one nine nine three two one eight?

utterance: Mhm there you go.

utterance: Great is there anything else I could help you with today will you be needing a quote?

utterance: Huh no I don't think so today maybe later this week I just wanted to set up the account today.

utterance: Uh-huh that's fine ma'am, we appreciate the call, feel free to call again whenever you want to set that up.

utterance: Mhm sure thing. Thanks for the help!

utterance: Your welcome have a good day, goodbye.

utterance: Bye! Have a good day!