utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.

utterance: Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind.

utterance: Go ahead.

utterance: May I have your first name and last name please?

utterance: My name is Paul Simeon.

utterance: Okay, Paul as your first name and Simeonas your last name?

utterance: That's it.

utterance: l'll also need you customer number.

utterance: Where can I find that? I'm not really familiar with all these digits.

utterance: Oh! right, I got it. The customer number is four to six number right?

utterance: It's always eight digit long.

utterance: yes, it is.

utterance: Right. Call that number for me please.

utterance: Yeah. It's two one seven four.

utterance: two one seven four.

utterance: two eight seven seven.

utterance: two eight seven seven.

utterance: That's it.

utterance: Okay. two one seven four two eight seven seven right?

utterance: Yeah. That's correct.

utterance: May I have your date of birth please?

utterance: It's twenty fourth of June nineteen eighty two.

utterance: You said twenty fourth of June, nineteen eighty two right?

utterance: Sure.

utterance: To check your payment status, I need to have your policy number. You can find this number on your account page in our website.

utterance: okay, give me a moment. Let me look for it.

utterance: Sure, please take your time.

utterance: Policy number, Is it the string of number below my profile picture?

utterance: yes exactly. Could you read that number to me?

utterance: Sure. It's four six seven.

utterance: Four six seven.

utterance: Nine four four.

utterance: Nine four four.

utterance: Eight two three.

utterance: Eight two three.

utterance: Yep thats it.

utterance: Okay. Four six seven Nine four four Eight two three right?

utterance: Yes that's correct.

utterance: One last thing. When did you make the payment?

utterance: that should be two days ago at around sixteen hundred hour.

utterance: Okay, just a moment please.

utterance: Thanks for being patient with us sir.

utterance: No problem.

utterance: I'm pleased to inform you that your payment is succesful.

utterance: Thanks. What a relieve.

utterance: We're very sorry for any inconveniences.

utterance: It'alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: You're welcome.

utterance: Do have a great day.

utterance: You too. Bye!

utterance: Bye!


speaker_role: Agent

utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

speaker_role: Customer

utterance: I would love to cancel six of my insurance plans with your company.

utterance: I'll need some of your details for identification ma'am.

utterance: Which of my details will you be needing?

utterance: What's your first and last name ma'am?

utterance: Maxine Nunez.

utterance: Your Mobile phone number?

utterance: Six six Nine.

utterance: Six six NIne.

utterance: Three Six Seven.

utterance: Three Six Seven.

utterance: two two Three Two.

utterance: Please kindly confirm your mobile phone number. Six six Nine Three Six Seven two two Three Two.

utterance: Yeah. Correct.

utterance: Your date of birth ma'am.

utterance: March Two Nineteen ninety Seven.

utterance: Your Social Security Number?

utterance: six Six six.

utterance: six Six six.

utterance: Nine Four six.

utterance: Nine Four six.

utterance: Three six Six.

utterance: Three six Six.

utterance: Kindly reconfirm the social security number again.

utterance: six Six six Nine Four six Three six Six right?

utterance: Yes. That's correct.

utterance: Your Security Answer ma'am?

utterance: I can't remember my security answer.

utterance: What's the name of your first pet?

utterance: Micah.

utterance: That's incorrect ma'am.

utterance: Whisper then.

utterance: That's also incorrect ma'am.

utterance: What will I do? I can't remember the answer.

utterance: I'll help you reset your security question.

utterance: Oh! That would be lovely.

utterance: I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook.

utterance: kindly hold on, let me go get a pen and book.

utterance: It's fine ma'am.

utterance: What are the questions?

utterance: What's your mother's maiden name, the name of your high school, the name of your childhood best friend?

utterance: My Mother's maiden name is Kelly.

utterance: That is your new security question and answer.

utterance: I hope I will remember this as well. I feel like I have partial amnesia.

utterance: As long as you wrote it down and keep it somewhere accessible, you won't forget it ma'am.

utterance: What other information do you need?

utterance: Your policy number ma'am.

utterance: Three Two Seven.

utterance: Three Two Seven.

utterance: six two two Two Six.

utterance: Three Two Seven six two two Two Six right?

utterance: Yes, That's right.

utterance: So which of your insurance plans do you want to cancel ma'am?

utterance: What plan type were you on ma'am?

utterance: The complete automobile plan.

utterance: if I may ask, why do you want to cancel your automobile insurance plan?

utterance: I recently ran out of job and I have four kids to cater for.

utterance: Oh! I'm so sorry ma'am.

utterance: That's not all. I lost my husband to Covid one nine and I'm saddled with the responsibility of taking care of my four kids.

utterance: that must have been a lot for you to handle. I'm so sorry for your loss ma'am. How are you holding up ma'am?

utterance: I've been doing some menial jobs and I work four shifts, I had to sell my car to offset some of the bills.

utterance: Once again I'm sorry for your loss ma'am.

utterance: That's why I want to cancel my automobile insurance plan. How do I go about it?

utterance: We'll remove that plan on your list of insurance and also remove it from your bills.

utterance: Thank you so much. I would also love to know If I can update my payment preference on the mobile app myself.

utterance: Yes you can ma.

utterance: How will I go about it?

utterance: On the top right hand corner of the app, You'll see the self service option.

utterance: What next?

utterance: Click on it, you'll see various options to pick from.

utterance: yep! I just saw the option.

utterance: Is there any other help you need me to do for you?

utterance: That would be all for now. Thanks for your time.

utterance: Thank you for choosing Rivertown Insurance. Once again accept our heartfelt condolence.

utterance: Thanks for your understanding.

utterance: Do have a lovely day ma'am. Bye!

utterance: Bye!


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: Good morning. How are you?

utterance: I'm very well good and you?

utterance: Fine as well.

utterance: How may I help you sir?

utterance: A friend of mine referred me to your insurance company and he told me you offer the best rates in California.

utterance: Oh! That's so nice of your friend.

utterance: Actually, I recently lost him to an automobile accident and it's been so hard moving on.

utterance: I'm sorry for the loss of your friend sir.

utterance: Prior to his death, We both planned on enrolling in an insurance company that offers the best rate for life insurance.

utterance: Our life insurance plans are flexible and affordable.

utterance: Asides Life Insurance, what other packages do you have?

utterance: Sure sir. We provide insurance for Pets, Rent, Automobile, Homeowner, Condo.

utterance: Whoa! You also have an insurance plan for renters. That's incredible.

utterance: You're right on track sir. So what particular insurance plan do you want?

utterance: I would love to register for life insurance and I would love to know the types of, life insurance you have.

utterance: We have three types of life insurance. We have the Term Life Insurance, Whole Life Insurance and the Universal Life Insurance.

utterance: What are their rates?

utterance: The term life insurance goes for three hundred dollars per year, the whole life insurance goes for one thousand eight hundred dollars per year while the universal life insurance goes for one thousand two hundred dollars per year.

utterance: How does each of the plan types work?

utterance: Term life insurance guarantees payment of a stated death benefit to the insured beneficiaries if the insured person dies during a specified time.

utterance: Go on please.

utterance: The univesal life insurance is a permanent life insurance with a coverage that lasts a lifetime and builds actual cash value that is separate from the death benefit.

utterance: sounds lovely. What about the whole life insurance plan?

utterance: Whole life insurance plan provides permanent death benefit coverage for the life of the insured. It also comes with savings component in which cash can build up.

utterance: Whoa! This is mindblowing. I'm interested in the whole life insurance plan.

utterance: I will need some of your details for identification sir.

utterance: What details?

utterance: What's your first and last name sir?

utterance: Alfred Steger.

utterance: What's your date of birth sir?

utterance: Januuary Two, Nineteen Eighty Five.

utterance: Can I have your mobile phone number sir?

utterance: sure you can. Eight Five Eight.

utterance: Eight Five Eight.

utterance: Seven Seven One.

utterance: Seven Seven One.

utterance: Nine Five Five Three.

utterance: Nine Five Five Three.

utterance: Eight Five Eight Seven Seven One Nine Nine Five Three.

utterance: Noted sir. Can I have your home address sir?

utterance: Number Four One Six Nine Hood Avenue, San Diego, California. Is that correct sir?

utterance: Yes it is.

utterance: Can I have your zip code sir?

utterance: Nine Two One Two Three.

utterance: I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance.

utterance: Just a minute please.

utterance: What is your mother's maiden name?

utterance: Brandon.

utterance: Your Security question is your mother's maiden name and the answer is Brandon.

utterance: Noted. Any other thing?

utterance: #em. Yes please, I'll need your social security number sir.

utterance: Five Seven Three.

utterance: Five Seven Three.

utterance: Nine Three Three.

utterance: Nine Three Three.

utterance: Three Two Eight.

utterance: Three Two Eight.

utterance: How many more information do you need?

utterance: #em. None for now sir. An account has been created for you sir. Is there any other thing you would love me to do for you sir?

utterance: How will I go about the payment process?

utterance: That's quite easy sir. I can help you with it.

utterance: Oh! I totally forgot. I have a meeting in the next five minutes. I'll give you a call some other day.

utterance: Alright sir. We look forward to receiving your call.

utterance: Thanks for helping out. Have a nice day.

utterance: Bye sir.


utterance: Hello, thanks for calling Rivertown insurance customer's services. How may I help you?

utterance: Hi, I'd like to cancel the automatic billing of my account.

utterance: Sure, I can help you with that. #Um, may I have your first and last name please?

utterance: Of course, my name is Scott Migel.

utterance: Okay, Scott Miguel, for clarity's sake, your Miguel is with a U right?

utterance: No, it's m. i. g. e. l.

utterance: Okay, sorry about that. Got it, Migel. I'll #eh, need your birthdate and your phone number, please.

utterance: What for?

utterance: Well, to cancel your plan Sir, I'll need both information.

utterance: Oh, sorry about that. I had my guard up for no reason .

utterance: It's okay, I understand .

utterance: , okay, my date of birth is November twenty sixth, nineteen ninety five.

utterance: #Hm, okay. Novemer twenty sixth, nineteen ninety five, got it. Your number, please.

utterance: Yea, my number is zero one eight five four four seven nine. My social security number is one one five six four two one eight nine.

utterance: #Hm, zero one eight five four seven nine? It's missing a number, can you repeat it please?

utterance: Sure, give me a second to confirm, okay, zero one eight five four four seven nine four.

utterance: Zero one eight five four four seven nine, okay gotcha. Give me a second.

utterance: #Hm.

utterance: #Um, sorry sir, I only need your phone number please.

utterance: I must have thought, well, okay then, sorry about that.

utterance: It's okay Sir and thanks for the info.

utterance: #Um, yea, sure.

utterance: You said you would like to cancel the automatic billing of your account?

utterance: Uh-huh, that's what I said.

utterance: Okay, may I ask if it's temporarily or permanently sir?

utterance: #Ah, permanently please.

utterance: Whoa, permanently? May I ask why, sir?

utterance: No reason, geez, I just want it canceled permanently.

utterance: #Hm, okay Sir. Just give a minute.

utterance: Huh, you've been saying that for a while now, please be fast about it.

utterance: So, mister Migel?

utterance: #Eh, I'm listening.

utterance: I just checked and cancelling of the automatic billing of your account won't be possible until a year has elasped.

utterance: What?!

utterance: Yes sir, it appears you asked for an automatic billing of your account for a particular length of years, am I right?

utterance: #Uh, you are. My bad.

utterance: Five years right?

utterance: Yes, five years.

utterance: Yep, sorry it won't be possile until #eh, two years has elapsed.

utterance: Oh no, what do I do now?

utterance: Well, that depends on you. I'm ready to help either way .

utterance: Okay I'd like to cancel my request then.

utterance: Give a minute while I do that.

utterance: #Hm.

utterance: This won't take long at all, I just need to okay gotcha.

utterance: Alright, I guess thats all.

utterance: #Um, yes sir.

utterance: Okay then. #Eh, thank you for your time.

utterance: You're welcome, always happy to help. Bye and have a nice day.

utterance: Okay, bye-bye and you too.


utterance: Hello, this is Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Kristine Johnson.

utterance: Okay, Kristine as your first name and Johnson as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is seven seven right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: seven seven seven three.

utterance: seven seven seven three.

utterance: Yep, that's right.

utterance: Okay, six six six one seven seven seven three, is that correct?

utterance: Oh! Sorry, it actually ends with seven seven seven three not seven seven seven three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one seven seven seven three right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is Decenber sixth, nineteen eighty three.

utterance: December sixth, nineteen eighty three right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: mhm.

utterance: Alright. May I know your social security number?

utterance: That is five zero five zero.

utterance: Okay, you said five zero five zero.

utterance: Yes.

utterance: Kindly provide me the answer to your security question.

utterance: That is my Mother's maiden name.

utterance: Exactly sir.

utterance: Her name is Ekstrom.

utterance: Okay, Ekstrom.

utterance: Yes.

utterance: Kindly tell me about the plan you want to enroll.

utterance: I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes ma. We do.

utterance: Tell me more about it.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Is that all?

utterance: Yes ma.

utterance: Sure. Go on please with Petcare Basic.

utterance: Alright ma.

utterance: How can I make payment?

utterance: You will provide me your credit card details ma.

utterance: Okay, I'm using visa card.

utterance: That's not a problem.

utterance: seven five three three.

utterance: seven five three three.

utterance: Six seven five nine.

utterance: Six seven five nine.

utterance: Zero five zero zero.

utterance: Zero five zero zero.

utterance: Seven five five three.

utterance: Seven five five three.

utterance: Yes.

utterance: What is the Expiration date?

utterance: seven twenty twenty six.

utterance: seven twenty twenty six.

utterance: What us your Credit card cvv ma?

utterance: That's zero seven six.

utterance: Yes.

utterance: You've successfully enroll in plan with us ma.

utterance: Thank you.

utterance: Do have a great day!

utterance: You too.

utterance: Bye!

utterance: Bye!


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Finally, do you know how long I have been on hold waiting to speak to someone? This is crazy.

utterance: I apologize for the long wait ma`ame, but I'm here now, how can I help you today?

utterance: I need to reset my password. I don't know I locked myself out again and this is a pain calling in, there use to be a button I could click and reset my password.

utterance: Yes ma`ame, I understand what a pain it is to call in, however we take our customer's cyber security very seriously which is why we did away with the automatic reset option.

utterance: Well, I don't know if that's good or bad.

utterance: Okay, ma`ame can I get your name please?

utterance: Yes, it's Stella Stevens.

utterance: Okay, great. miss Stevens do you have your policy number handy?

utterance: No, I don't.

utterance: That's okay we can verify your account another way. Can you please give me your social security number

utterance: Three one eight, nine two, six seven four one.

utterance: Okay great, thank you miss Stevens. And if I can get you to verify your address for me please.

utterance: One nine twenty-one Westmoreland Street.

utterance: And the city, state and zip code.

utterance: Yeah it's uh, Somerset, Ohio six one three four four.

utterance: Okay, great miss Stevens one more step to authentication I'm going to send you a code to the phone number we have on file, do you have your cell phone?

utterance: Yes, why so many steps? I gave you my social security number and my address.

utterance: I understand but again we take our customer's security very seriously. If you can let me know when you get that code and read it back to me.

utterance: Okay, I got it. Um, hold on one second.

utterance: Okay take your time.

utterance: Okay it's uh, five one eight two nine.

utterance: Great. Okay now lets reset your password. I'm going to send you a link to your email, the link will only be good for thirty minutes, will this be a problem?

utterance: No that will be fine, I will just log in here at work.

utterance: Okay, I sent the email now, just click on the link and it will take you to reset page.

utterance: Okay.

utterance: Great, now miss Stevens, I see you are due for an insurance review, would you like to schedule that phone call now? It will take about thirty minutes to do.

utterance: Um, no I don't think I want to schedule that now. Wait what's an insurance review?

utterance: We go over your current policies and see if you have to much insurance and are overpaying or if you don't have enough and need additional coverage.

utterance: Oh, um...

utterance: Life changes happen and many people forget to call the insurance company to protect what they have. We just want to make sure that you are getting the proper coverage for your needs.

utterance: Well, that sounds like a good idea, but I don't have time right now.

utterance: That's fine, we can schedule an appointment at your convenience, like I said it takes about thirty minutes so if you have a time that would work for you.

utterance: You know what no not today, I haven't had any life changes recently. I just needed to get my password reset.

utterance: That's fine. One more question before we go.

utterance: Okay.

utterance: If you were satisfied with the service you were given today, would you mind staying on the line and taking a short survey after our phone call?

utterance: Um, yeah I can do that.

utterance: Thank you. Ma`ame, my name is Tamara and my badge number is six one nine four eight, you will need that for the survey.

utterance: Okay.

utterance: Is there anything else I can do for you today?

utterance: No that's all.

utterance: Okay wonderful, I'm going to connect you to the survey and you have a good day ma`ame.

utterance: Thank you.

utterance: Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?

utterance: Good morning. How are you?

utterance: I'm fine ma'am and you?

utterance: I'm fine as well.

utterance: How may I help you ma'am?

utterance: mister Brian Hogwart who just recently insured his pets referred me to your insurance company.

utterance: #em, That's so nice of mister Brian.

utterance: I hope your rates are quite affordable though.

utterance: Sure ma'am. We offer the best rates in town.

utterance: [Laughter] how sure are you?

utterance: mister Brian wouldn't have referred you to us if he wasn't impressed with our rates and services ma'am.

utterance: That's a valid point there. So how does it work?

utterance: We have two plan types for pet insurance ma'am.

utterance: I lost two of my Eskimo dogs three weeks ago. It was such a tragic loss. I can't afford to lose my Terrier dog again.

utterance: Oh! I'm so sorry for the loss of your dogs ma'am.

utterance: So can you tell me more about the pet insurance plan?

utterance: Sure ma'am. We have the petcare basic plan and the petcare preferred plan.

utterance: Okay. What are their differences and rates?

utterance: Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year.

utterance: Quite affordable. So how do each of them operate?

utterance: The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses.

utterance: Whoa! That's amazing. So which one should I go for?

utterance: I would advise you go for the Petcare preferred type ma'am. It covers a lot of expenses for your pet.

utterance: Alright. So how do I go about it?

utterance: I'll need to take down some of your details ma'am. What's your first and last name ma'am?

utterance: Deborah David. My phone number is Two One Three Seven Nine Eight Seven Eight Two Two.

utterance: Can you call your phone number again ma'am?

utterance: Two One Three Seven.

utterance: Two One Three Seven.

utterance: Nine Eight Seven.

utterance: Nine Eight Seven.

utterance: Eight Two Two.

utterance: What's your date of birth ma'am?

utterance: September Two, Nineteen Ninty.

utterance: What's your Social Security Number ma'am?

utterance: Six Three One.

utterance: Six Three One.

utterance: Three Two.

utterance: Three Two.

utterance: Nine Seven Six Zero.

utterance: Kindly provide the answer to your security question ma'am.

utterance: Moreno.

utterance: You want to insure just one dog. Is that right ma'am?

utterance: Yes for now.

utterance: What is the breed of your dog ma'am?

utterance: It's a male terrier dog.

utterance: What is the weight of your dog ma'am?

utterance: He weighs Ninety pounds.

utterance: That's an healthy dog you have. What's his name?

utterance: Ray.

utterance: Does he have any health challenge ma'am?

utterance: Not at all. He's the healthiest dog I've ever seen. I love him so much.

utterance: That's so sweet. I also have a bull dog that means everyting to me.

utterance: Whoa! Dogs are so adorable.

utterance: What's his age?

utterance: He's twenty four months old.

utterance: Just a minute please.

utterance: Alright. So how do I go about it?

utterance: I've successfully registered your pet. Is there any other thing you would love me to help you with?

utterance: That will be all for now. Thanks for helping out.

utterance: Thanks for choosing Rivertown Insurance ma'am. Do have a lovely day ma'am.

utterance: Bye.

utterance: Bye.

utterance: Bye.


utterance: Hello, Good Afternoon, Welcome to Rivertown Insurance customer service, my name is Sonia. May I know you name?

utterance: Afternoon, I am Sandra.

utterance: Okay, can I refer to you as Miss or mister Sandra?

utterance: Yes, It's missus Sandra.

utterance: Oh! ok missus Sandra, welcome to Rivertown Insurance customers care service, how can I help you?

utterance: Yes thank you, #em I want to reset my account login password.

utterance: missus Sandra, if i can hear you right, you said you want to reset your account password.

utterance: Yes ma.

utterance: Okay, missus Sandra may I know why you are resetting to a knew password?

utterance: Yea, because I forgot the old one and I have thought over it but still couldn't remember it.

utterance: Well, missus Sandra we are very sorry for that.

utterance: Thank you.

utterance: Okay, mister Sandra is that all you want us to do for you?

utterance: Yes that's all, please is there any hope of doing it successfully?

utterance: Yea Sure, we can do that for you, but you will also Help us by answering some few questions.

utterance: Oh Okay, You can ask.

utterance: Okay, may i know your first name.

utterance: Ha hello, hello, i can't hear you.

utterance: Hello! hello!! can you hear me now?

utterance: Yes I can hear you.

utterance: Okay, I said may I.

utterance: What did you say, I think the network is bad.

utterance: Yeah, missus Sandra I said may I know your first name?

utterance: My first name?

utterance: Yes ma'am.

utterance: Okay, Nathaniel.

utterance: Na...tha...ni..el o.k.a.y, Your middle name ma.

utterance: Winnie.

utterance: Riny.

utterance: No. It's Winnie.

utterance: You mean Winning?

utterance: Yes Winnie.

utterance: Is it spelt W. I. N. N. I. N. G.?

utterance: No, it's W.

utterance: Ok, W.

utterance: I.

utterance: I.

utterance: N.

utterance: N.. you mean N for Nine?

utterance: Yes, then another N.

utterance: Oh Ok, N.

utterance: I.

utterance: I.

utterance: E.

utterance: E ok, W... I...N...N...I..E.

utterance: Yes that's the spelling.

utterance: Okay, what a nice name. Your Last name please.

utterance: Sandra.

utterance: S, a, n, d, r, a.... okay, missus Sandra, what's your date of birth?

utterance: Twenty Eight of July, nineteen ninety two.

utterance: T..w..e..n..t..y....E.i.g.h.t.....of.., J.u.l.y, Nine.t.e.e.n n..i..n..e..t..y.. two.

utterance: Yea, exactly.

utterance: Alright, What is your mother's maiden name?

utterance: Haa (Laughter) Oh my goodness, I I don't know what I wrote there at that time.

utterance: (Laughter) think of it ma.

utterance: Mirabelle #hn no, it's Josephine.

utterance: Ok, what is the name of your childhood best friend.

utterance: Ha, Nimi.

utterance: What's your favorite Pet?

utterance: (Laughter) It's Bird.

utterance: You mean Bird?

utterance: Yes, Bird.

utterance: Okay B.I.R.D. Alright. #Uh, could you please provide your phone number?

utterance: Yeah sure.

utterance: Okay.

utterance: #Em, two two nine.

utterance: Two two nine.

utterance: Five three.

utterance: Five two.

utterance: Nah not two, I said three.

utterance: Oh sorry, five three.

utterance: Yes, zero two four.

utterance: Zero? did you say zero?

utterance: Yes zero.

utterance: Okay.

utterance: Yeah.

utterance: Zero.

utterance: Two.

utterance: Two.

utterance: Sure.

utterance: Ok go on.

utterance: Nath sandy eleven at gmail dot com.

utterance: Nath sandy eleven at gmail dot com.

utterance: Yes.

utterance: Okay. Some moments please.

utterance: Ok.

utterance: Thanks for that. Your password reset is in progress.

utterance: O.k thank you.

utterance: Alright. So missus Sandra a new password have been sent to your Email. kindly log on to your email to check your new password.

utterance: Wow (so happy) thanks so much.

utterance: You are always welcome missus Sandra.

utterance: Yes ma.

utterance: If there's anything else, you can always reach out to us here and we'll be here to serve you better.

utterance: Okay. Thanks.

utterance: missus Sandra thanks so much for being a part of Rivertown Insurance company. Thank you, and have a wonderful night rest.

utterance: Thank you too Madam.

utterance: Good-bye.

utterance: yvonnestarkszero nine four at gmail dot com.


utterance: Hello, thank you for calling Rivertown Insurance, how may I help you?

utterance: Hi there I needed to register my car with my workplace.

utterance: mhm.

utterance: And so I needed to

utterance: I'm sorry?

utterance: I needed to request a proof of insurance document.

utterance: Oh okay.

utterance: So I can validate my parking spot at work.

utterance: Yes, okay. I can definitely help you with that today.

utterance: Okay good.

utterance: There's just a few details we need to get sorted first.

utterance: Right.

utterance: First of all what's your name and date of birth?

utterance: My name is Grace Navarro n. a. v. a. r. r. o.

utterance: Got it.

utterance: And my date of birth is oh one one two eight three.

utterance: Oh one one two eight three?

utterance: That's correct.

utterance: And the last bit of information I need is your customer number.

utterance: My customer number.

utterance: Yes it should have eight numbers, and it will be on any correspondence weve sent you.

utterance: Oh okay one second let me go find it. You said any correspondence you've sent me?

utterance: That's right, so any email we've sent you in the past.

utterance: Oh okay.

utterance: Should have that number in it somewhere. It just has eight digits.

utterance: Right. Okay I see it. It's eight nine two one.

utterance: Mhm, eight nine two one.

utterance: Seven four one three.

utterance: Okay, so that's eight nine two one seven four one three?

utterance: Yes, correct.

utterance: Okay. And those were all correct so I have access to your account now.

utterance: Yay.

utterance: And I belive you said you wanted proof of insurance?

utterance: Yes that is correct.

utterance: And how would you like to receive that, as a pdf file sent to your email, or as a paper document mailed to your address?

utterance: What's the difference?

utterance: Some places still require the physical, paper document. But the pdf file is exactly the same and also free. With the paper document we charge a small fee to cover the mailing costs.

utterance: I see.

utterance: So it really depends on what your workplace requires.

utterance: Yeah, I think they said that a pdf was okay.

utterance: Oh okay, good.

utterance: Yeah, I think I remember him saying that so yes, I would prefer the pdf file.

utterance: Alright, that's easy enough. I just need to confirm your email address on file is the correct one to send this to.

utterance: yeah that's the gmail right?

utterance: Yes.

utterance: Right.

utterance: It's g. n. a. v. eighty three at gmail dot com.

utterance: That's the one, yep.

utterance: Alright excellent, I'll just send that off to you now. Okay, you should receive an email in the next few minutes with the pdf file attached.

utterance: Excellent.

utterance: Which will have your proof of insurance and you can take it from there.

utterance: That's right.

utterance: Is there anything else I can help you with today?

utterance: no, I think that's it.

utterance: Well, in that case thank you for calling and I hope you have an excellent day.

utterance: Thank you for your help and you too, hope you have a good day.

utterance: Thank you, goodbye.


utterance: Hello, thank you for calling Rivertown Insurance, how may I help you today?

utterance: Hi there, my name is Kristina Stachet, and I have an Auto Insurance plan with you guys.

utterance: mhm.

utterance: And my plan started on I guess my question is do you guys do retroactive discounts?

utterance: Well

utterance: Because my account started just last month, and I just saw a- an ad for this new sign on discount-.

utterance: Okay.

utterance: This new customer sign on discount, and I was wondering if I qualified for it?

utterance: Well, that's a good question. I can say that normally we do not give out discounts in a retroactive fashion.

utterance: Right.

utterance: But, let me get your account pulled up here so I can definitively answer that for you.

utterance: Okay yeah.

utterance: So, first of all, how do you spell your name Kristina?

utterance: It's Kristina with a K, so K R I S T I N A.

utterance: Okay.

utterance: and Stachet, spelled like S T A C H E T.

utterance: Okay, and then I just need to confirm your email account and your customer id number. What is the email address linked to your account?

utterance: Yes it's my gmail account so it's K L S walrus ninety two at gmail dot com.

utterance: Okay.

utterance: And my customer id number is doo doo doo

utterance: It should be an eight digit number near.

utterance: No yes I have it it's.

utterance: Oh I apologise.

utterance: Oh no no worries, I'm sure you get tons of people who don't know what they're doing.

utterance: yes every now and then it's true.

utterance: I know I have it it's just buried in here somewhere just one second I need to put the phone down.

utterance: That's okay.

utterance: Okay got it, are you there?

utterance: Right here, ready when you are.

utterance: okay it's seven seven three two one eight nine two.

utterance: Alright, I've got that in and, I'm just looking over your account now to gather the necessary information.

utterance: mhm.

utterance: Okay, so, you wanted to ask about the new account promotional discount, is that correct?

utterance: Yes, that's right.

utterance: Okay, so that discount went into effect on August fourth, and it is meant only for auto insurance plan accounts created on or after that date, and your account was created on July fifteenth. So, I'm afraid I can't offer you that particular discount.

utterance: Right I was just asking if that was a possibility.

utterance: Right and that's not a problem.

utterance: You never know until you ask!

utterance: that's true. But, it does look like your acount might qualify for a discount under our safesmart program.

utterance: Oh! What's that?

utterance: Our safesmart program is a safe driving program where we send you a monitoring device that you install on your vehicle, which is very easy and takes less than nintey seconds, and it sends us information back about your driving.

utterance: Oh okay.

utterance: Would you possibly be interested in this discount?

utterance: Yeah, yes. But I'm confused about what I need to do. I install something in my car?

utterance: Yes, that's right. It's just a small device, basically like a USB drive, that plugs into your cars computer and tells us if you have any accidents or start driving erratically or anything like that.

utterance: Okay.

utterance: And it's a ten percent discount if you qualify, and no cost what'soever if you don't qualify. So there's no risk to you.

utterance: Oh okay, that's good.

utterance: Does that still interest you miss Stachet?

utterance: Yes. Yes it does. You can sign me up for that yes.

utterance: Excellent. I just need to check to make sure your car is compatible first. Some older models don't work with our device.

utterance: Oh okay. My car is a brand new so hopefully that'll be fine.

utterance: You are absolutely correct, they are compatible. And I also need to confirm that your mailing address is still the same as the one on file which is, three two seven harry hill drive, Pittsburgh Pennsylvania?

utterance: That is correct, do you know what that discount would be on my account? You said ten percent.

utterance: Yes that's correct ten percent, for your account, because you have our preferred plan, that would total to one hundred and fifty dollars.

utterance: Do you know when that would go into effect?

utterance: It would be applied to your final bill.

utterance: Okay. So that way I have to keep it up all year.

utterance: Yes that's right. If you still qualified by the time it came due, your final bill would be have one hundred and fifty dollars subtracted from it.

utterance: Well that sounds nice.

utterance: And so I'll get those sent off to you as soon as possible.

utterance: Right.

utterance: And those should come with instructions on how to install them on your car.

utterance: Okay.

utterance: Was there anything else I can help you with today?

utterance: No, that's it. Thanks.

utterance: Thank you very much for calling Rivertown Insurance.


utterance: Hello, thank you for calling Rivertown Insurance, how may I assist you today?

utterance: Hi there my name is Michael Stockton, and I have an account with you guys, and I was just trying to check how much was left on my bill, but it seems like your system is down.

utterance: Right.

utterance: So I was just calling to see about that.

utterance: Right, yes. Well, I'm sorry to hear you were having trouble with our web portal.

utterance: mhm.

utterance: But I can definitely help you check on your account today. Let me see here.

utterance: Alright.

utterance: I just need to get a few pieces of information from you to verify your identity is that okay?

utterance: Yes that's good.

utterance: Okay, and that's-the-the first question is what is your full name and email address?

utterance: My full name is Michael Jack Stockton, and my email address is bearsgrilling at hotmail dot com.

utterance: Could you spell that email address for me?

utterance: B. E. A. R. S. G. R. I. L. L. I. N. G. at hotmail dot com.

utterance: Got it. And what is your eight digit customer id number?

utterance: My number is I have it right here.

utterance: It should be on any piece of correspondence we've sent you in the past.

utterance: Yeah yeah, I have it here. It's one nine two nine seven seven three one.

utterance: Seven seven three one you said?

utterance: yep, seven seven three one.

utterance: Alright let me just put that into the system here, and yes, I'm looking at your account now.

utterance: Okay.

utterance: And you said you wanted to check the outstanding balance on your account?

utterance: yes that is correct. I wanted to yes.

utterance: Alright, well it looks like you have an outsanding balance of one thousand three hundred-.

utterance: Oh hold on a sec.

utterance: Oh.

utterance: Yeah sorry let me just get a pen.

utterance: Of course.

utterance: Okay ready, can you repeat that number again?

utterance: Yes, it's one thousand three hundred and sixty seven.

utterance: One thousand.

utterance: mhm.

utterance: Three hundred?

utterance: Yes sir, three hundred and sixty seven.

utterance: Why is it three hundred?

utterance: Well.

utterance: I mean instead of two hundred, because I thought that-.

utterance: I had- I thought that I had about twelve hundred left on my bill? A little bit more than twelve hundred.

utterance: Well let me see here.

utterance: But on the bill you just sent me in the mail I still have over thirteen hundred.

utterance: Right yes.

utterance: That same number you just said.

utterance: Right yes, let me look through the notes on your account to see if I can figure out the answer for you okay?

utterance: Okay yeah because I was just confused by that part.

utterance: Right we always want to not be confusing.

utterance: mhm, yeah.

utterance: And I'm just looking over everything in you account now. so

utterance: Yes?

utterance: Your outstanding balance is calculated by adding up the insurance coverage you chose, the payment plan you chose, and any discounts you may qualify for.

utterance: Okay.

utterance: And so you chose our Complete Auto insurance package, and the quarterly payment plan.

utterance: Yep.

utterance: And you also qualified for our safe driver discount which took off an additional five percent from your total.

utterance: Right.

utterance: And, it looks like you don't qualify under that discount anymore, which would explain the- discrepancy in the billing that you are noticing.

utterance: Oh, I didn't realize why exacty do I not qualify for the discount anymore?

utterance: Well, let me read the notes here first.

utterance: Because I haven't had any accidents or anything like that.

utterance: Yes sir. It just says here that we never received reports from the drive smart devices that we sent you when you first signed up with us.

utterance: Oh.

utterance: So that's why the discount was rescinded, it's not that you had an accident, it's just that we didn't get any reports from our devices.

utterance: The drive smart devices, you said you sent them to us?

utterance: Yes sir, we should have sent them to you alongside your original paperwork when you first signed up.

utterance: Well I definitely have that, I'm looking at it right now.

utterance: And it looks like it was sent out and it says delivery confirmed on my end.

utterance: The thing is I don't ever remember seeing those- those devices anywhere and I'm pretty sure I never got them put in the cars.

utterance: Okay, well if you do find them you can always install them into your car and we can make the discount retroactive.

utterance: Oh okay.

utterance: We can also mail you a new copy, but in order to do that I would have to mark the previous two as being missing, and the devices have a forty dollar fee for non-return, so.

utterance: Oh okay okay, I see. So I really want to find the original ones before I try to do that?

utterance: yes I suppose that is the best option.

utterance: Okay I see yeah, yeah it's a mess here, it could have just gotten lost in the piles.

utterance: Oh yeah.

utterance: The piles of junk that have accumulated over the years.

utterance: Yeah I know how it is.

utterance: And it could have gotten lost in any of those so- yeah I guess thank you for helping me solve that.

utterance: Yes of course, is there anything else I can help you with today?

utterance: No I don't think so yeah that should be good.

utterance: Okay. If you have any more questions or if you need to have a new set of smart devices sent to you don't hesitate to call.

utterance: Yeah, of course.

utterance: And other than that I hope you have a great day.

utterance: You too, thank you very much!


utterance: Thank you for calling Rivertown Insurance, how may I assist you today?

utterance: Hi, I tried to call but I think I got disconnected?

utterance: Oh.

utterance: I don't know if there's a way to get me back to who I was talking to.

utterance: Do you remember the name of the representative you were talking to.

utterance: no, sadly I do not.

utterance: If you don't know there name then I can't connect.

utterance: That sucks.

utterance: But I'd be happy to help you with anything you need.

utterance: Okay well yeah I guess I need to buy some house insurance and I was confused about the different options.

utterance: Okay, I can definitely help you with that. Would you like me to connect you with an agent in your area?

utterance: Yeah, that would be good. I was kinda confused by the different options.

utterance: Yeah, there's a lot to consider, it can be a difficult decision.

utterance: Definitely.

utterance: So to find an agent for you I need to collect your name.

utterance: Mhm.

utterance: Your zip code.

utterance: Okay.

utterance: And your contact information, so I can pass all that on to the agent that's best for you, and then they will contact you sometime within the next week, but normally as soon as tomorrow.

utterance: Oh okay.

utterance: Is that okay with you?

utterance: Oh yeah that's fine with me.

utterance: Good. So I'll start by asking for your legal name.

utterance: My name is Robert William Evans.

utterance: Excellent. And then next is your zip code.

utterance: Seven three two.

utterance: Seven three two.

utterance: Three three.

utterance: Seven three two three three, is that correct?

utterance: Yep.

utterance: Okay, and now, how would you prefer to be contacted by the agent phone, or email?

utterance: email I guess.

utterance: Alright let me just-.

utterance: My email is.

utterance: Let me just pull up that page-.

utterance: Oh, I'm sorry.

utterance: No it's alright, our server is acting slow today for some reason.

utterance: No problem.

utterance: Okay, I'm ready for your email now.

utterance: My email is lichenpanda at gmail dot com.

utterance: Likin' panda?

utterance: That's correct, spelled l. i. c. h. e. n.

utterance: Oh like the plant.

utterance: Yeah, that's right.

utterance: And it's gmail dot com?

utterance: Correct.

utterance: Alright, I have Robert Evans at zip code seven three two three three, and email lichenpanda at gmail dot com, is all of that information correct sir?

utterance: That is all correct yes.

utterance: Okay good, an agent in your area should contact you, like I said sometime in the next week.

utterance: Right, good.

utterance: But mostly likely within the next day or two, it just depends on how busy they are, and your area.

utterance: Yeah.

utterance: And different things like that was there anything else I could do for you today?

utterance: No I think that's it. Thank you very much.

utterance: Thank you for calling Rivertown Insurance, I hope you have a good day.

utterance: You too, thanks.


utterance: Hello, thank you for calling Rivertown Insurance, my name is George, how may I assist you?

utterance: Hi there my name is Whitney Peters, I have a a Petcare Basic policy with you guys.

utterance: Uh-huh yes.

utterance: And I wanted to change my billing on that account.

utterance: Of course let me see here. First I need to ask you a few questions to confirm your identity.

utterance: Of course.

utterance: Uh-huh What is your full name and birth date?

utterance: Whitney Peters, spelled n. e. y.

utterance: Right.

utterance: And my birthday is April sixth nineteen ninety.

utterance: April sixth nineteen ninety. Alright.

utterance: And it's a pet insurance policy.

utterance: Right. And what is your customer id number?

utterance: It's eight seven two eight seven two one three.

utterance: So that's eight seven two eight seven two one three?

utterance: Correct.

utterance: Alright, it's loading now.

utterance: Alright.

utterance: Okay. And so you said you wanted to change your billing?

utterance: Yes, I wanted to cancel my automatic payments.

utterance: Cancel your auto billing alright, let's see here. It looks like you are on the quarterly plan, which isn't due again until June.

utterance: That's correct.

utterance: And did you want to change to a different payment schedule or?

utterance: Yes I wanted to cancel that and just pay off the remaining balance now.

utterance: Okay I can help you with that. it looks like your remaining balance is two hundred and fifty seven dollars and forty cents did you want me to charge that to the card on file?

utterance: yes. Is that the Visa?

utterance: Yes it's the Visa. It's the same card that was tied to the auto billing that I just canceled.

utterance: Oh okay yes that card is it's-it's good to go.

utterance: Okay. Let me just put that information into the system here.

utterance: Alrighty.

utterance: Okay and so just to confirm the details here. That's going to be a charge of two hundred and fifty seven dollars and forty cents onto your Visa card with the number ending in eight eight two two.

utterance: Okay.

utterance: And it may take three -five business days for the charge to show up in your account.

utterance: Alright.

utterance: And so I'm going to confirm the transaction now.

utterance: Uh-huh.

utterance: And just waiting for the system to process it now. How is your day so far?

utterance: Going well actually, just finishing up some chores that needed to be done, gettings things off my checklist.

utterance: That's good. Have a catch-up day.

utterance: Kind of yeah, it's nice to get some breathing space.

utterance: Definitely, it's always good to get some extra room.

utterance: Yeah.

utterance: So you can plan the next exhausting thing.

utterance: That's right.

utterance: Alright, it loks like your payment went through.

utterance: Great!

utterance: Was there anything else I can help you with today?

utterance: I'm just thinking now

utterance: Take your time.

utterance: I paid it, I have the date in my calendar. Yeah I think I'm all good.

utterance: Alright, I hope you have a good day.

utterance: You too.

utterance: And thank you for calling Rivertown Insurance. Take it easy!

utterance: You too, bye bye.

utterance: Bye.


utterance: Hello, thank you for calling Rivertown Insurance, how can I help you today?

utterance: Hi there I need to reset the password to my account.

utterance: I should be able to help you with that. I just need to bring up this page over here-.

utterance: Okay.

utterance: And then what is your name sir? Or what is the name on the account?

utterance: My name is Dennis Keegan spelled K E E G A N.

utterance: Dennis Keegan.

utterance: And it's an auto insurance policy.

utterance: Alright, and what is the date, month, and year of your birthday?

utterance: It's three twenty-three the twenty third of March nineteen ninety two.

utterance: Alright, excellent. It should come up in just a moment here.

utterance: Yeah, I was actually just checking what date my coverage ended but I realized I had completely forgotten my password so I figured I would just call.

utterance: Oh, if you need any assitance after we take care of your password issue I would be more than happy to assist.

utterance: Okay yeah.

utterance: Alright your account finally loaded up, I apologize our computers are being very slow today.

utterance: It's alright.

utterance: I just need to ask you a few security questions to confirm your identity so we can fix your password.

utterance: Okay.

utterance: And these are all based on the information you gave us when you set up your account.

utterance: Right.

utterance: Okay, so I'll start then. The first question is what street did you grow up on?

utterance: Elm street.

utterance: Good. The second question is what was the name of your childhood pet?

utterance: Oh. Charlie. Charlie the poodle.

utterance: That's a good name for a dog.

utterance: He was a great dog.

utterance: So this is the final question. What was your mothers maiden name?

utterance: Astley. A S T L E Y.

utterance: Alright. You answered all three questions correctly so it's giving me access to your account.

utterance: Good!

utterance: Okay good. So. I'd also like to confirm is the d dot k dot ennis at gmail dot com email address still your prreffered contact method?

utterance: Yes, that is my primary email account.

utterance: Good. So what I can do is send a password reset link to your email.

utterance: Okay.

utterance: and that link is good for two four hours.

utterance: Okay.

utterance: So you can go to your email sometime in the next day or so, click on that link in the email, and it will walk you through the steps to reset your password.

utterance: Oh okay. So I guess I can't just get you to change it?

utterance: No, for security reasons we aren't allowed to do that ourselves.

utterance: Oh for security reasons.

utterance: Yeah, we aren't even given access to that part of the account.

utterance: Oh I guess that makes sense, because I would just be telling you my password.

utterance: Yes exactly.

utterance: That makes a lot of sense actually. .

utterance: Yes. Was there eanything else you needed help with?

utterance: Yes I wanted to look up the date when my insurance runs out.

utterance: Alright, just hold on for a moment. it looks like the end date on your policy is September third twenty twenty one.

utterance: September third alright.

utterance: Would you like to extend your coverage past that point?

utterance: I was thinking about it.

utterance: mhm.

utterance: But I will probably wait to do that. I just needed to get the date into my calendar.

utterance: That's fine, we're always happy to help.

utterance: Yes, right

utterance: Just make sure to click on that link in your email before it expires.

utterance: Oh yes right.

utterance: And is there anything else I can do for you today?

utterance: no so I don't think so. Thank you very much for your help today.

utterance: Of course, thank you for calling Rivertown Insurance. Have a good day.

utterance: You too. Bye.


utterance: Hello, thank you for choosing Rivertown Insurance, my name is Emily, how may I assist you today?

utterance: Hi I was calling to get a quote on a car insurance plan.

utterance: Okay I can help you with that. We have many options in our auto insurance plans.

utterance: I actually already have insurance from a different company and just sort of wanted to-.

utterance: Oh okay.

utterance: -you know, compare prices.

utterance: I see.

utterance: And sort of see if I need to change anything.

utterance: Of course, I can definitely help you with that. Do you know what kind of auto plan you would like to receive a quote for?

utterance: What kind of plan?

utterance: Yes sir, like, what kind of coverage are you interested in?

utterance: Well

utterance: If you'd like a direct comparison I could base it off of the coverage you have now?

utterance: Oh yes, lets do that. That sounds good.

utterance: Alright, I just need a little bit of information in order to complete the quote. What type of coverage do you currently have?

utterance: Well, I have comprehensive coverage.

utterance: Comprehensive coverage.

utterance: And a twenty five hundred dollar deductible.

utterance: A twenty five hundred deductible.

utterance: And

utterance: Is this for one car?

utterance: Oh, no it's for two cars. My car and my wifes car. My car is a two zero zero four Honda Civic and my wifes car is a Kia Sportage from from two zero zero nine or two zero one zero.

utterance: Alright, and the Honda Civic, do you know if that was the hybrid model?

utterance: No it was not the hybrid. I don't know which one it was but it was not the hybrid.

utterance: That's okay. Do you know how much mileage is on the car? A rough approximation is okay.

utterance: It's over two hundred thousand I know that much.

utterance: Okay good. Seen some places in that car eh?

utterance: Mostly just rush hour traffic.

utterance: That's good too. Keeps everything running.

utterance: Yes definitely.

utterance: And now, I have the same question for your wifes car. Do you know what the mileage is?

utterance: Well I know it's less than my car, I want to say it's about eighty thousand or so.

utterance: Okay, eighty thousand.

utterance: And I don't know what type it is, like what model.

utterance: Oh okay, thank you, that was going to be my next question. We can still get you a good quote without that particular piece of information.

utterance: Good.

utterance: Do you have any tow coverage or roadside assistance with your current plan?

utterance: No.

utterance: Okay, do you have personal injury assistance?

utterance: No. What's that?

utterance: Personal injury assistance can help pay for medical expenses resulting from an auto accident.

utterance: Oh, it sounds like I want that.

utterance: It's definitely helpful if you-if you are in a situation where you need it.

utterance: Yes.

utterance: Which hopefully won't be happening anytime soon.

utterance: Oh I hope not.

utterance: But we always need to be prepared.

utterance: I guess that's what insurance is for.

utterance: I guess so. But I should have enough information for a quote.

utterance: Oh okay.

utterance: And it looks like your coverage would fall under our Basic Auto plan which starts at one thousand dollars a year.

utterance: uh huh.

utterance: Though we do offer different discounts based on you and your wife's driving history, or on how much mileage you use in a year.

utterance: Okay.

utterance: Which could bring down the price to eight hundred dollars depending-.

utterance: Right, how much would it cost to add in personal injury assistance?

utterance: That would be a part of our Preferred Auto plan, which also includes collision coverage, rental and tow coverage in case of an accident, and a lower deductible-.

utterance: Mhm.

utterance: And it runs about fifteen hundred a year.

utterance: Okay I see. Fifteen hundred?

utterance: The exact price might be slightly different for you, like I said-.

utterance: Right.

utterance: Depending on your driving history and things like that.

utterance: Right.

utterance: Does this answer your question today sir? Did you have anything else you wanted to ask about?

utterance: No you actually answered all of my questions already. I have some things to think over now.

utterance: And if you have further questions you can always call back, we always offer a consultation and there's no pressure to sign up.

utterance: Okay thank you very much. And what was your name again?

utterance: My name is Emily sir.

utterance: My name is Tom. It was a pleasure speaking with you Emily.

utterance: Thank you very much.

utterance: I need to talk it over with my wife but I will probably call back.

utterance: Excellent! Our phone line is open Monday through Friday from eight a.m. to seven p.m., feel free to call anytime.

utterance: Thank you, I will. Goodbye. Have a good day.

utterance: Goodbye. Enjoy the rest of your day.


utterance: Thank you for calling Rivertown Insurance, how may I help you today?

utterance: Hello hi there are you a machine?

utterance: No sir.

utterance: Oh okay.

utterance: I am a human being.

utterance: Okay that's great thank you, sorry, I just-you know-I just wanted to talk to a real person instead of a robot or something.

utterance: That's alright I perfectly understand, how may I help you today?

utterance: I need to I need to cancel my health insurance.

utterance: Iokay, we're sorry to see you go but I can help you with that. First I need to verify your identity in order to access your account, okay?

utterance: Okay.

utterance: Okay, so in order to do that I need your full name, your date of birth, and your eight digit customer account number.

utterance: My customer account number?

utterance: Yes sir, it should be on any piece of correspondence we've sent you, near the top of the page.

utterance: Oh okay I see it. Yes my name is Lawrence Keeler, and my date of birth is oh six one one sixty seven.

utterance: That's oh six one one you said?

utterance: Yes, correct. Sixty seven.

utterance: Alright.

utterance: And then my customer number is is seven six seven.

utterance: Alright, okay.

utterance: Two three six six four.

utterance: Okay. Good, alright I'm in your account now. And you said you watned to cancel your plan today?

utterance: That's right.

utterance: Well, we are sorry to see you go. May I ask what is the reason for canceling your plan?

utterance: I signed up for the health benefits at work.

utterance: Oh okay good, you will still have insurance then.

utterance: Yeah that's right.

utterance: I'm sure you've looked over all of the different choices available, but have you considered switching to different plan with us?

utterance: Mhm.

utterance: We several different plans with very competitive rates and benefits.

utterance: And I notice you have a legacy cutomer discount applied to your account, which would transfer over to a different plan.

utterance: Oh really?

utterance: Yes sir.

utterance: I didn't know that.

utterance: Yes, it's because the discount is applied to your account instead of your plan.

utterance: Oh okay.

utterance: So it applies to any plan that Rivertown offers. And since that discount is acrued if you disable your account it will disappear.

utterance: I see, I didn't realize that.

utterance: But also it will- the that also means that discount will get larger and larger as long as you continue to have an account with us.

utterance: I didn't know it worked that way.

utterance: Yeah, it's a little bit complicated to be honest.

utterance: Yeah I think I got a thing in the mail about this big when I first got that .

utterance: Oh yep, they would have mailed something too I'm sure.

utterance: But either way, the plan with work is what I want so

utterance: You're gonna stick with canceling this plan and switching to your work's health insurance?

utterance: That's right yeah.

utterance: Okay that's great, obviously you can come back at anytime, there's not a penalty or anything like that.

utterance: Okay.

utterance: For coming back, and if it's for the same account they may even throw the discount back in.

utterance: Oh okay .

utterance: In fact let me just write a note here about that.

utterance: Okay thank you I suppose.

utterance: No problem, just my job. Okay, so we're cancelling your health insurance plan today and the way that works is since you've already been billed for this month.

utterance: Uh-huh.

utterance: Is that we will continue our coverage until the end of the month. So your last date of coverage with us will be the thirty-first of May.

utterance: Okay that doesn't make any conflicts or anything.

utterance: No there shouldn't be any problems with the plans overlapping or anything.

utterance: Okay good.

utterance: It only becomes a problem if someone tries to bill both agencies for the same work or something like that.

utterance: Oh I see. Because that would be fraud?

utterance: Yes exactly. That's a common scam.

utterance: Oh, I didn't realize.

utterance: Yep but normally we don't have any other problems with the effective dates of plans overlapping.

utterance: Okay good. Yeah I'm not trying to scam people so.

utterance: yeah nothing to worry about then.

utterance: Not much to worry about that's right.

utterance: Okay so I have that set up in your account and was there anything else I could help you with tonight mister Keeler?

utterance: no I don't think so. Thank you very much for your help.

utterance: Okay and before you go would you be willing to take a brief customer satisfaction survey?

utterance: I don't really have time right now.

utterance: I could send it to your email for you to complete later? It's just a survey on what your experience was as a customer of Rivertown Insurance. Just sort of something we use to see if we could do better in the future.

utterance: Okay yeah alright send it to my email that sounds fine.

utterance: Okay, I just sent it to your primary email on file.

utterance: Okay good.

utterance: And I I think that's it. Did you have anything else you.

utterance: Nope that's it yeah, thanks.

utterance: Well then, thank you for calling Rivertown Insurance, hope you have a wonderful day.

utterance: Yep.


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Oh hi, I need to put in a change of address please.

utterance: Okay, I can help you with that. First let's verify your account. Can I get your name please.

utterance: Uh yeah, it's Stella Roberts.

utterance: Okay great miss Roberts. And do you have your policy number handy?

utterance: mister Mittens stop it. yeah I have it here on the table, hold on one second. mister Mittens get off the table. Okay I have it.

utterance: Great, I'm ready whenever you are.

utterance: Okay it's, uh, uh, P S five one nine, three five seven. mister Mittens get off the counter!

utterance: Okay great, ...

utterance: I'm sorry this damn cat, everytime I turn around he's getting into something. mister Mittens get off, hold on I have to chase him off the counter.

utterance: That's fine miss Roberts.

utterance: Okay, I'm sorry about that, I'm back.

utterance: Okay you said you needed to put in a change of address?

utterance: Yeah, I'm moving to a new apartment.

utterance: Oh great. I have your current address listed as seven zero three Trumbull Street, apartment six.

utterance: Yeah that's correct...mister Mittens I swear I'm going to leave you here when I move if you don't stop climbing on everything. Oh this cat I swear! Yeah that's the correct address.

utterance: Okay and what is the new address?

utterance: Oh it's going to be apartment number ten.

utterance: Okay? and the address of the new apartment?

utterance: Oh that's going to stay the same, just a new apartment. mister Mittens, hold on one second please I have to spray this cat.

utterance: miss Roberts?

utterance: Okay I'm back.

utterance: Okay.

utterance: Yeah I'm just changing apartments, I'm not leaving the complex. Why would I do that?

utterance: Okay I have updated your mailing address, when would you like this to take affect?

utterance: Um, Ow mister Mittens no! Do NOT claw me! Sorry, what was that?

utterance: I said I have updated your mailing address, when would you like this to take affect?

utterance: Oh, I'm moving in at the end of the month.

utterance: Okay so I can have this set up so next months invoice goes to your new address.

utterance: Great. mister Mittens, NO! Get off the table, oh my god this cat, I swear I'm going to leave him here when I move.

utterance: miss Roberts, I see here that you do not have a renters insurance policy with us?

utterance: Oh, no I don't need anything like that.

utterance: Are you sure? I would protect your personal effects should something happen.

utterance: No, I don't need that, that's why I live in an apartment, mister Mittens get OFF the counter, I I just turn the lock and walk away if the place burns to the ground it's not my problem.

utterance: Okay, well I just want to let you know that most complexes require you to have renters insurance incase something happens...

utterance: No no no, I don't need anything like, mister Mittens STOP do not drink out of my glass. NO NO get off there! No these apartments have stood through a tornado I'm sure everything will be fine.

utterance: Okay well if you change your mind, give us a call back and we can get you set up with a good renters policy that would put you at peace of mind.

utterance: Yeah that's fine, I just needed to change my address that's all.

utterance: Okay, miss Roberts would you mind staying on the line and doing a survey after our call in finished?

utterance: Um, a survey for what?

utterance: It's just to make sure that you were satisfied with the service you received today.

utterance: Oh yeah I can do that. How long will it take?

utterance: Just a few minutes of your time. I think there is five questions they ask you.

utterance: Oh yeah I can do that.

utterance: Okay that's great. Is there anything else I can do for you today miss Roberts?

utterance: Um, no that's all I needed.

utterance: Okay my name is Tamara and my badge number is one six three nine, you will need both of those for the survey.

utterance: Okay, thank you.

utterance: Thank you for using Rivertown Insurance and have a good day.

utterance: Thanks. Bye.

utterance: Bye.


utterance: Hello, thank you for calling Rivertown Insurance, how may I help you?

utterance: Hi there, I need to reset the password for the account to my auto insurance.

utterance: Okay, I can help you with that no problem.

utterance: And actually, I was trying to just do it online but it doesn't seem like you let me do that on your website.

utterance: We actually do have that option on our site.

utterance: Oh okay.

utterance: It's a little bit hidden, but if you click on the options tab when you're logging in you'll see an button for if you forget your password.

utterance: Oh okay, I didn't click on the options tab.

utterance: And that will walk you through the process to reset your password.

utterance: Well, okay that's good I guess.

utterance: But, since you're already here, why don't I just reset your password for you?

utterance: yes, That would be great.

utterance: I just need to ask you a few questions to confirm your identity first.

utterance: Okay.

utterance: And then I can send a password reset link to your email, is that okay?

utterance: Yes.

utterance: Alright, excellent. First of all what is your name and date of birth?

utterance: My name is Kenneth Thompson, and my date of birth is oh nine one seven nineteen eighty seven.

utterance: You said oh nine one seven?

utterance: Correct, the seventeenth of September.

utterance: And what is your customer id number.

utterance: My customer id is- it's right here and it is one nine two eight seven nine two three.

utterance: Okay, just waiting for the system to load up and we're in. Alright mister Thompson, I just need to confirm that your email address is the same as the one on file, which is t. k. eighty seven at Yahoo dot com?

utterance: That's correct yeah, that is my email.

utterance: Alright.

utterance: Yeah I was just trying to change my billing address, but I guess I just couldn't remember my password.

utterance: Oh, well if you'd like I can help you with that as soon as I'm finished resetting your password.

utterance: yeah, that would be great.

utterance: It's no problem.

utterance: If you could do that too yeah.

utterance: Of course.

utterance: Mhm.

utterance: I just need to finish this here, just got one more box to fill out here.

utterance: Uh-huh.

utterance: And okay, so, that's done. I just sent a reset password link to your email.

utterance: Okay.

utterance: And it should arrive within the next fifteen to thirty minutes, and it will be good for twenty four hours.

utterance: The link will be good for twenty four hours from when I receive it?

utterance: That's right, so make sure obviously to you know.

utterance: Right, I'll do that right after this.

utterance: Yeah right after this is good, otherwise you to have to call back and go through all this trouble again.

utterance: Right, yeah, thanks.

utterance: I just don't want you to have any problemiss And you said you also wanted to

utterance: Yes.

utterance: Wanted to change your billing address?

utterance: That's right, I needed to change my billing address.

utterance: Okay, I'm just flipping over to that page and, okay. So just to confirm, your current billing address is four two eight Club drive, zip code seven three two oh five, San Antonio, Texas?

utterance: yes, that sounds correct.

utterance: And what would you like to change the address to?

utterance: I'd like to change it to ready?

utterance: Ready.

utterance: Okay my new address is three one two three Elmbough lane.

utterance: Okay.

utterance: And that's spelled e. l. m. b. o. u. g. h. lane.

utterance: Thank you for that.

utterance: And it's the same zip code as before, seven three two oh five, and the same city and everything too of course.

utterance: Alright, good. So that's three one two three elmbough lane, zip code seven three two oh five, San Antonio Texas?

utterance: That is all correct yes.

utterance: Okay! Excellent. I have that all sent off and the changes should show up in your account within twenty four hours at the latest.

utterance: Excellent.

utterance: Was there anything else I could help you with today sir?

utterance: no I think that was it probably.

utterance: Okay, just make sure to click on that link to reset your password.

utterance: Right.

utterance: It should be in your email.

utterance: I will make sure to do that.

utterance: Okay, I hope you have a good day and thanks for calling Rivertown Insurance.

utterance: Mhm bye.


utterance: Hello, thanks for calling Riverbank Insurance customer service. My name is Henry, How can I help you?

utterance: I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.

utterance: I can help you rectify the issue, I will be needing some details from you.

utterance: Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.

utterance: That won't be an issue. We will get it all sorted.

utterance: First can you give me your first name.

utterance: My name is Jerald Paulus.

utterance: Which of it is your first name and which of it is last name.

utterance: Jerald is my first name while Paulus is my last name.

utterance: the right spelling for Jerald is G.E.R.R.A.R.D and your last name is spelled as P.A.U.L.U.S, correct?

utterance: The first name is misspelled, the right spelling is J.E.R.A.L.D.

utterance: So sorry about that. What about the last name, is it.

utterance: Yes it is correct!

utterance: Ok then, please provide me with your date of birth.

utterance: My date of birth is seventh of August ninteen sixty two.

utterance: Ok Jerald, can you provide me with your customer number.

utterance: Can you give me few seconds let me get that my diary.

utterance: Ok no problem.

utterance: Ok are you there.

utterance: Yes go on.

utterance: The customer number is an eight digit number right.

utterance: Yes it is correct!

utterance: The number is four four three.

utterance: Four four three.

utterance: Two five one.

utterance: Two five one.

utterance: Five five.

utterance: Five five.

utterance: Can you give me the date this transactions occurred and the time.

utterance: The transaction ocurred on the just a second.

utterance: It occurred on the twenty second of September around two pm.

utterance: Ok when did the second transaction occur.

utterance: That one happened around twenty fifth of September around six pm.

utterance: Ok I can see the transaction now just give me a few seconds while I lodge your claim.

utterance: Alright, please take your time.

utterance: Ok! I'm done now. Your claim has being filed and logded.

utterance: Really thats quite fast.

utterance: Yeah! I will provide you with your claim number.

utterance: Ok! Can the number be sent via text.

utterance: Yes it can.

utterance: Ok I will prefer that.

utterance: Just hold on you should receive it anytime from now.

utterance: I just received a string of numbers now.

utterance: That should be it.

utterance: Is it a ten digit numbers.

utterance: Yes that is correct.

utterance: That settles the billing issue. You said you wanted to change your payment preference too, correct?

utterance: Yes I will like to get that done once and for all.

utterance: I can see from the records I have here that you run a monthly payment plan preference.

utterance: Thats absolutely correct.

utterance: We are to change it to a yearly payment plan?

utterance: That will be most appreciated.

utterance: Ok sir, it's done.

utterance: Thanks so much.

utterance: The pleasure is mine.

utterance: Please is there any other thing you will like me to do for you.

utterance: No, that will be all.

utterance: Alright then, thank you for choosing Rivertown Insurance, do have a nice day. Bye.


utterance: Hello good day this is Vivian speaking from Rivertown customer care service how may I help you?

utterance: Good morning. I will like to change my security question.

utterance: Okay if I hear you well you said you will like to change your security question?

utterance: #Er yes.

utterance: Okay I can help you with that.

utterance: Thank you.

utterance: Can you please tell me your name and account name.

utterance: My name is Leon and my account name is Leon Rhul.

utterance: Sorry is the last name Spelt R.U.L.E.

utterance: No.

utterance: Okay kindly spell it.

utterance: It is spelt R.H.U.L.

utterance: Okay sorry about that.

utterance: (Laughter) it is okay.

utterance: Your account number.

utterance: #Er. A moment to check.

utterance: Okay. Take your time.

utterance: Okay. Here it is Five nine four.

utterance: Five nine four.

utterance: Six four eight.

utterance: Six four eight.

utterance: Eight one.

utterance: Eight one. okay kindly listen as I call the number again.

utterance: Okay.

utterance: Five four nine six four eight eight one is that?

utterance: #Er yes.

utterance: Okay. Your phone number please?

utterance: Do I need all these to change a security question?

utterance: Yes Sir to verify your identity.

utterance: Okay it is four one zero six two zero seven three one.

utterance: For one zero six two zero seven three one?

utterance: Yes.

utterance: Country code?

utterance: One.

utterance: Okay. Is the provided number available?

utterance: Yes it is.

utterance: Okay a code will be sent as message to your phone number will be send to you now kindly provide it or should I send a link to your mail and you complete it?

utterance: No I will provide the code.

utterance: Okay. Sent.

utterance: Six four nine one.

utterance: Did you just say Six four nine one?

utterance: Yes.

utterance: Okay. which question will you like to change to?

utterance: Mother's maiden name.

utterance: Okay. kindly provide your mother's maiden name.

utterance: Davis.

utterance: Okay. Davis.

utterance: Yes.

utterance: Your security question has been changed successfully.

utterance: Thanks.

utterance: Will that be all?

utterance: Yes.

utterance: Thank you for your time please rate me after this call ends. Have a wonderful.

utterance: Sure I will drop my ratings. You to enjoy your day.

utterance: Thanks Bye.


utterance: You have reached Rivertown Insurance. Your call is important to us. My name is Alicia, how may I be of help to you today.

utterance: Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.

utterance: jeez sorry about the crash sir, I can get that done for you.

utterance: I will need to have your first name and your last name.

utterance: My first name is Lee Carter McCormick.

utterance: can you please pecify which is your first name and last name.

utterance: [Laughter] my first name is Lee.

utterance: Lee as in L.E.E?

utterance: Sure.

utterance: That makes which of the other two names your last name.

utterance: My last name is McCormick.

utterance: For confirmation sir, McCormick is spelled M.c.C.o.m.i.c.k.

utterance: Nah that is a missplelling, it is spelled as M.c.C.o.r.m.i.c.k.

utterance: uh-oh sorry about that. Can you please provide me with your birthdate.

utterance: Sure, My birthdate is first of June nineteen ninty.

utterance: Gotcha, your customer number please?

utterance: That should be the ten digit number right.

utterance: #nah it's eight digit long.

utterance: Oh! I get it, Just a few seconds.

utterance: Please take your time.

utterance: the number one one two.

utterance: One one two.

utterance: Four two six.

utterance: Four two six.

utterance: Five five.

utterance: Five five. Gotcha.

utterance: what form of proof would you prefer to get sir.

utterance: What are the options available to me please.

utterance: There are two forms which we can provide you with. You can either go for the physical proof method or you go for the digital. It all depends on your choice.

utterance: what are the differences and how soon do I get either.

utterance: For the digital, we will require you to provide your E-mail address and you would get that sent to you within an hour.

utterance: While that of the physical method will require a physical address where it would be mailed to and that might take twenty four to fourty eight hours.

utterance: Oh! Is it possible to get the two forms across to me.

utterance: Definitely, your can get the two methods but you will have to provide me with your E-mail address and your address.

utterance: Must the address be a home address.

utterance: nah you can choose to use your work address.

utterance: Very good then, my Email address is Lee C McCormick at armyspy dot com.

utterance: The Lee c mccornick is a mix of your full name right?

utterance: Yep that's correct.

utterance: Can I have your address now?

utterance: Yay one four one three.

utterance: One four one three.

utterance: Center Avenue Fresno, California. My Zip code is nine three seven zero two.

utterance: one four one three Center Avenue Fresno, Califrnia and the zip code is nine three seven zero two, correct?

utterance: Bravo!

utterance: Now just give me a minute while I complete the process.

utterance: Sure, take your time.

utterance: I'm done with the processing, you should receive the proof in your mail any moment from now.

utterance: Is there any other thing I can help you with?

utterance: Just one more thing, and that would be if you would want me to buy you lunch because you've done a very good job.

utterance: Aside that, that would be all [LAUGHTER].

utterance: [LAUGHTER] Thank you, and thank you for chosing Rivertown Insurance. Do enjoy the rest of your day.

utterance: thank you, bye.


utterance: Hello, thanks for calling Rivertown insurance customer's services. How may I help you?

utterance: Hey, I'd like to create an account with your insurance company.

utterance: I tried to do it myself on your website but I couldn't get it done.

utterance: Sure, I can help you with that. May I have your first and last name please?

utterance: Of course, my name is Ruth McCartney.

utterance: Okay, Ruth MacCartney Just to be sure, is MacCartney spelt m. a. c. c. a. r. t. n. e. y.?

utterance: No, it's m. c. c. a. r. t. n. e. y.

utterance: #Uh, okay. M. c. c. a. r. t. n. e. y. Gotcha. I'll need your birthdate and your phone number, please.

utterance: Okay, my birthdate is January, twenty five, nineteen eighty five.

utterance: #Hm, January, twenty five, nineteen eighty five. Just a moment please.

utterance: #Hm, sure.

utterance: Got it. Your phone number please.

utterance: Okay, give me a second, let me look it up.

utterance: Okay, take your time.

utterance: Alright, it's zero one zero.

utterance: Zero one zero.

utterance: Two four nine one.

utterance: Two four nine one.

utterance: Six three three.

utterance: Six three three.

utterance: okay, got it, give me a minute please.

utterance: Sure, take your time.

utterance: Okay, ma'am, we'll need to create a security question for you.

utterance: #Uh, what for?

utterance: Well, it will help to protect your account from hackers and fraudsters.

utterance: Oh, okay, sure.

utterance: Yep, do you have any pet?

utterance: #Uh, yes, what has that got to do with this?

utterance: As I said earlier., it is for your own good ma'am.

utterance: #Hm, okay. Swiida.

utterance: Okay, Sweda. For clarity's sake, Sweda is spelt with an e, right?

utterance: No, not an e, it's spelt S. w. i. i. d. a.

utterance: Alright, S. w. i. i. d. a. got it. #Uh, a minute please.

utterance: #Hm.

utterance: Okay, ma, you there?

utterance: Yes, I'm here.

utterance: I'll need your street address and zip code please.

utterance: Okay, it's two fifty six, Romeo avenue, Louisville, Kenturkey. Zip code is five four four zero zero.

utterance: Two fifty six, Louiseville, five four four zero zero. Gotcha.

utterance: Okay, is that all.

utterance: No, thats not all. Can I have your social security number too.

utterance: Sure, five five five.

utterance: Five five five.

utterance: Six three nine.

utterance: Six three nine.

utterance: Seven zero one.

utterance: Seven zero one. Got it, a minute please.

utterance: #Hm, sure.

utterance: Alright, ma'am. Your account has been created.

utterance: Whew, finally. Thought this was going to take forever with all the questions I was asked .

utterance: Sorry about that ma'am, we love to be thorough with out customers.

utterance: I can see that. So, now thats done, is there anything I need to do next?

utterance: Yes ma, you need to log into your account now and change your passcode.

utterance: okay? I need to do that now?

utterance: Yes ma, now.

utterance: Alright. Logging in #Uh, it's asking for a passcode.

utterance: Yes ma, your temporary passcode is zero zero zero zero.

utterance: Huh-uh, zero zero zero zero. Done.

utterance: Good.

utterance: #Um, excuse me, it's no more connecting, what's wrong?

utterance: Uh-oh, ma'am?

utterance: Yes, I'm here.

utterance: You need to check your connection if it's still available.

utterance: Oh, okay. Doing that give me a sec.

utterance: Sure ma'am, take your time.

utterance: #Hm. Got it. It's back on.

utterance: Alright, let's try again.

utterance: Okay, inputing passcode, zero zero zero zero.

utterance: Huh-uh. What does it say now?

utterance: It's asking to confirm. What do I do?

utterance: Yes, ma, click on the confirm.

utterance: Okayy, done, what next?

utterance: what does it say now?

utterance: #Uh, it's asking for the name of my pet.

utterance: Yes ma, that was the security question I set.

utterance: Oh, that's true.

utterance: Now, all you need to do is type in your pet's name.

utterance: Okay, typing in the name of pet #eh, what is this?

utterance: Ma, what is it?

utterance: What was the name of the pet I gave you? I really cannot recollect.

utterance: Oh, sure ma. You said Swiida.

utterance: Right, right, swiida. #Uh, why is it saying it cannot recognize the user?

utterance: how did you type the swiida? With an uppercase S or?

utterance: No, I typed the S as a lowercase.

utterance: Well, thats where the mistake is, now ma, type with an uppercase S.

utterance: Okay, okay, got it. It just logged me in. Thank you.

utterance: Good, you're welcome ma.

utterance: Now you need to change your passcode. At the right side of your dashboard, you'll see an icon of a human face, click on it.

utterance: Okay, clicking. #Um, I should click on security right?

utterance: Yes ma, you're on track. Click on security and then on change passcode.

utterance: Okay, hold on, clicking.

utterance: Now, input your old passcode, and then a new one twice as seen on the dashboard and let it be numbers you can easily remember.

utterance: Okay, zero zero zero. New passcode, nineteen eighty five. Done.

utterance: That's good ma. That's all.

utterance: #Ah, whew, thank you so much.

utterance: You're welcome ma and thank you for choosing Rivertown Insurance. Do you have any other request?

utterance: Yea, sure. #Um, no no, you have been of a great help today. Once again, thank you.

utterance: You're very much welcome ma.

utterance: Yea, sure. Have a nice day and bye.

utterance: You too ma. Bye-bye.


utterance: Hello thanks for calling Rivertown insurance, my name is Susan, how may I help you?

utterance: #oh Hi Susan. My name is Susan #laughter funny we bear same name.

utterance: Awesome. It's my pleasure.

utterance: yeah.

utterance: How may I help you?

utterance: yeah so I would like to change my address on my account.

utterance: Okay. If I get that right, you want to change your address. Is that correct?

utterance: Yes. Susan.

utterance: Great. I will need you to answer few questions to enable me process your request.

utterance: Okay. Go ahead please.

utterance: Your full name and date of birth please.

utterance: Susan wrights. My date of birth is #em first of January, nineteen eighty seven.

utterance: Great!

utterance: #Er What else do you need?

utterance: Your customer number please.

utterance: Eighty eight.

utterance: Eight eight.

utterance: No please, eighty eight. I mean like #ar eighty plus eight.

utterance: apologies, eighty eight.

utterance: That's correct.

utterance: Okay. Please proceed.

utterance: Five one two.

utterance: Five one two.

utterance: Zero four two.

utterance: Zero four two.

utterance: #Er nine six.

utterance: Nine six. Awesome!

utterance: Yeah right!

utterance: I can see your information right here. #ar your current address is four eight zero one metz lane. Is that correct please?

utterance: Absolutely.

utterance: #ar Can I have the new address please.

utterance: Okay. #em it's seven three eight evergreen lane Pomona, California.

utterance: Seven three eight evergreen lane Pomona, California. Is that correct?

utterance: Yes. You are right. #ar my husband and I just relocated because of his job.

utterance: That's nice.

utterance: Yeah. It's a start for our family.

utterance: That's awesome.

utterance: Yeah!

utterance: #ar great! I have successfully changed your address.

utterance: That was fast. Pretty impressive Thank you Susan.

utterance: You are welcome.

utterance: Is there a way I can do that myself.

utterance: Ofcourse. All you have to do is log on to our website using your username and password and #ar select the account update option.

utterance: I can do that. During my free time ofcourse #laughter.

utterance: chuckles. Oh great!

utterance: Yeah. Thanks.

utterance: #ar Is there anything else you would like to do?

utterance: That will be all. Thank you.

utterance: Okay.

utterance: Do have have a lovely day Susan.

utterance: Thank you. You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hi, thank you for calling Riverton insurance. How may I be of help?

utterance: Hello, Good morning.

utterance: Good morning sir.

utterance: How are you doing today?

utterance: I'm very fine thank you. And you?

utterance: I'm good.

utterance: Sir, please how may I be of help?

utterance: #Errmm, I'm relocating.

utterance: Alright mm, so how can I help sir?

utterance: Okay, so yeah, I'd like to change the address on my account.

utterance: Alright sir. When will the address change take place?

utterance: It should be next week, rmm yeah, it's next week.

utterance: Okay sir. I can help you with that.

utterance: But please is there any other way I can do that without calling the help line?

utterance: Yes sir, you can do it on our website.

utterance: #Ohhh, alright, noted.

utterance: Sir, I'll need your full name please.

utterance: Alright. My name is Gregory Mercer.

utterance: Okay mm, Is it spelt as m.e.r.s.e.r?

utterance: #Ermm, nope, it is m.e.r.c.e.r.

utterance: Got that. Gregory Mercer, right?

utterance: Yes please.

utterance: Alright sir. What's your date of birth please?

utterance: Sixteen of February.

utterance: Sixteen of February.

utterance: Ninenteen sixty six.

utterance: Nineteen sixty six.

utterance: Yes please.

utterance: Gotcha. Your phone number sir.

utterance: Four three four two four three six five one six. Did you get that?

utterance: Yes, I did. Give me a minute please mm.

utterance: Alright. I'm relocating with my family.

utterance: Okay. So sir, please can you provide your social security number?

utterance: Why?

utterance: Apologies sir, we need your social security number to change your address?

utterance: #Uhmm, okay. It is two one three four two six three seven four.

utterance: Alright sir. What's the name of your first pet?

utterance: Snow.

utterance: Okay sir. Lastly, please can you provide your old and new address sir?

utterance: Okay mm, which one first?

utterance: Your old address first please.

utterance: Okay. It is three three seven Lake Floyd Circle, Laurel, Maryland.

utterance: Gotcha. Your new adress please.

utterance: I'm relocating to Ohio.

utterance: Can you please provide the full address sir?

utterance: Okay mm, it is one one seven six Rainbow Drive, Akron, Ohio.

utterance: Gotcha. Please mmm, hold on a minute while I update the address.

utterance: Alright.

utterance: #Uhmm, sir your address has been successfully changed.

utterance: Wow, thank you so much.

utterance: You are welcome sir. Is there anything I may help you with?

utterance: Nope. #Ermm, that will be all for now.

utterance: Alright sir. Have a good day.

utterance: You too.Bye.

utterance: Bye sir.


utterance: Good afternoon, Thanks for calling Rivertown Insurance, how may I help you?

utterance: Good afternoon. Am I speaking with Danielson of Rivertown Insurance?

utterance: Yes sir, You're speaking with Danielson. How may I help you sir?

utterance: Oh! Daniel how are you?

utterance: I'm fine sir. I guess you are mister Jason?

utterance: Wow! You remember. Yes you are speaking with Jason Stewart.

utterance: Thanks for calling back sir. How may I be of help sir?

utterance: I'm calling as regards my enrolment plan for Automobile insurance.

utterance: Alright sir. I'll need to reconfirm your identity sir.

utterance: hope it won't take long?

utterance: No sir. Kindly provide your phone number and social security number sir.

utterance: Two Four Zero Four Two Zero Five Five Six Two.

utterance: Your Social Security Number sir.

utterance: Two One Eight Five Nine One Zero Three Seven.

utterance: Kindly provide us with your address sir.

utterance: Number One Zero Five, Pine tree lane, Michigan.

utterance: Identification confirmed.

utterance: I'm still Jason you know. [Laughter].

utterance: I just had to confirm your identity sir.

utterance: it's absolutely necessary you do that.

utterance: Thank you sir.

utterance: So how do I go about the enrolment process?

utterance: I will go over the plan types and yearly rate for you sir.

utterance: that's so nice of you Danielson.

utterance: We have the basic automobile plan which goes for one thouand dollars per year. It is a plan that covers the basic amenities of the car.

utterance: Okay, Go on.

utterance: We have the preferred automobile plan that goes for one thousand five hundred dollars and that insures the car documents, some parts of the car and also theft of the car.

utterance: quite catchy!

utterance: We also have the complete automobile insurance plan that covers everything about your cars. It insures your car against theft, fire accident and eveything about your car.

utterance: whoa! I love this.

utterance: Which would you prefer sir?

utterance: I'm going for the complete automobile insurance plan.

utterance: You have the option of paying yearly to us using your credit card or we link your account to us and we make a debit of two thousand dollars per year.

utterance: #em, It's better I link it with your account. How do I go about it?

utterance: We'll need your credit card details sir.

utterance: Okay.

utterance: Kindly provide your credit card number, the expiration date and the CVV.

utterance: Five Two Four Six.

utterance: Five Two Four Six.

utterance: Four Nine One Three.

utterance: Four Nine One Three.

utterance: Three Three Two Three.

utterance: Three Three Two Three.

utterance: Four One One Four.

utterance: Four One One Four.

utterance: The Expiration date is Zero Four Twenty Twenty Four.

utterance: Zero Four Twenty Twenty Four right?

utterance: Yes, That's right.

utterance: Your CVV sir.

utterance: Six Four Two.

utterance: Okay sir. You have successfully enrolled for complete automobile insurance plan.

utterance: Do you have a website where I can access my account?

utterance: Yes we do sir. You can access us at www dot Rivertowninsurance dot com.

utterance: #em. Hold on for a minute, let me write it down.

utterance: Alright sir. Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Thanks for choosing Rivertown insurance sir. We hope to serve you better.

utterance: I would definitely rate your customer service. You're so patient and helpful.

utterance: Thanks for the compliment sir. Do have a nice day sir. Bye.

utterance: Bye!