utterance: Hi, this is Rivertown Insurance. How can I help you today?

utterance: yeah on my online account I need to change that security question and I can't figure out how.

utterance: Sure, okay, I can help you with that.

utterance: Okay great cause I was getting really frustrated online with it.

utterance: Sure, I understand. Can I have your first and last name, please?

utterance: sure it's Michael Baird.

utterance: Okay, Michael m. i. c. h. a. e. l. and Beard b. e. a. r. d.?

utterance: Oh, that Michael's right but my last name is Baird b. a. i. r. d.

utterance: Oh I apologize, sir, let me change that.

utterance: Sure, no problem.

utterance: Okay, mister Baird, what is your date of birth?

utterance: Yeah, my birthday is November ninth of nineteen seventy six.

utterance: Thank you, sir. And what is your account number?

utterance: Oh I don't know.

utterance: Are you able to look it up?

utterance: Not really, I don't keep a lot of paperwork around. I thought this would be easy to do.

utterance: Okay, sir, I can use your social security number and security question to verify your identity.

utterance: Okay, that's fine. I know my security question I just want to change it.

utterance: Sure thing. So what is your social security number?

utterance: Yeah, my social is four three two.

utterance: Four three two.

utterance: nine five nine.

utterance: nine five nine.

utterance: twenty thirty.

utterance: two zero three zero?

utterance: Yep.

utterance: Thank you, sir, and for your security question what is your mother's maiden name?

utterance: Oh right that's Brown.

utterance: Thank you. One moment while I pull up your account.

utterance: Sure thing thanks.

utterance: Okay, I have your account pulled up. Do you know what you'd like your new security question to be?

utterance: What options do I have?

utterance: You could do what is the name of your childhood best friend?

utterance: Oh goodness no not that one.

utterance: Okay, another option is what is the name of your high school?

utterance: maybe, are there any others?

utterance: You could also do what is the name of your first pet?

utterance: Oh I've never had any pets, so I guess the high school one.

utterance: Sure, so if you could answer what is the name of your high school for me?

utterance: Oh right it's Spartan High School, that's s. p. a. r. t. a. n. with the s. capitalized.

utterance: Great, thank you. Okay, so I have that security question updated and changed for you and.

utterance: awesome thanks.

utterance: Sure, would you like an email confirmation that it's been changed?

utterance: Oh nah I don't think so.

utterance: Sure, sir. Is there anything else I can help you with today?

utterance: Oh I wondered if you can do this online if I want to change it in the future?

utterance: Yes you can, it will be under your account details once you log in. There's an option to edit your account details.

utterance: Oh okay, I guess I missed that earlier.

utterance: No problem, sir, it's there in the future if you need it.

utterance: Thanks.

utterance: Anytime, is there anything else I can help you with?

utterance: No, that's it I think. Thanks so much.

utterance: Sure, I hope you have a great day.

utterance: you too.

utterance: Bye.

utterance: Bye.


speaker_role: Agent

utterance: Hello, this is Rivertown Insurance. How can I help you today?

speaker_role: Customer

utterance: yes, I need to take care of my bill.

utterance: Sure, I can help you with that. What's your first and last name?

utterance: Yeah sure it's Mark Johnson.

utterance: Thank you, mister Johnson. Can I confirm your spelling as m. a. r. k. and j. o. h. n. s. o. n?

utterance: Yep that's right.

utterance: Great, thank you. And what is your date of birth?

utterance: it's November eighth nineteen seventy.

utterance: Thank you, sir. And what is your account number?

utterance: shoot I don't have that with me.

utterance: That's okay, we can use your social security number and security question to verify your account. Do you have your social security number handy?

utterance: Oh yeah, I have that memorized.

utterance: Great, whenever you're ready.

utterance: Yeah, it's four five one

utterance: four five one.

utterance: yeah four five one, nine nine five.

utterance: Okay, so that's four five one nine nine five.

utterance: Yeah and two three one one.

utterance: two three one one.

utterance: Yeah, that's it.

utterance: Okay, and just one more thing to verify your identity and account. The security question you have set up is what is the name of your high school?

utterance: Okay, that would be Brink High School. Brink is spelled b. r. i. n. k.

utterance: Thank you, sir. Let me pull up your account here.

utterance: Sure.

utterance: Okay, I have your account pulled up. You are wanting to pay your bill, correct?

utterance: Yeah that's right. I need to pay for this past month I think it's due in like two days or something.

utterance: Yes, sir, that looks to be correct. So you will be paying for the month of April then, correct?

utterance: Yeah.

utterance: Okay, sir, how would you like to pay today?

utterance: I'll be using my card.

utterance: Sure thing, now what is your credit card number?

utterance: Oh, let me get it real quick yeah.

utterance: Sure thing.

utterance: Okay, I have it here. The number is five four nine one

utterance: Five four nine one.

utterance: yeah two four five one.

utterance: Two four five one.

utterance: six oh oh five nine three seven six.

utterance: Six zero zero five nine three seven six?

utterance: Yep and expiration is November twenty twenty two.

utterance: Great, and the security code?

utterance: Oh that's the three digit code thing?

utterance: Yes, sir on the back of your card.

utterance: Yeah, that's one four six.

utterance: Thank you, one moment.

utterance: Sure is there a way to do this online next time?

utterance: Yes you can do it online. I can also set you up for recurring payment if you'd prefer?

utterance: Oh no I like to do it each month, but if I can I'll do it online.

utterance: Sure thing. Okay, you're payment will process today, May third, or your bill covering the month of April, is that alright with you?

utterance: sure, that works.

utterance: Thank you.

utterance: So I can do this online next time?

utterance: Yes sir, when you log in to your account you will have a tab option near the top of the page that says pay bill.

utterance: Oh yeah, I think I've seen that. I should have looked at it more .

utterance: That's okay. And as I said, I would be happy to set you up on recurring billing if you'd like. It would come out the third of each month covering the previous month's billing period.

utterance: yeah, I think I'm okay this time but well, you know, I actually think I'll do that.

utterance: Sure thing, I can set you up on recurring payments.

utterance: Yeah, the more I thought about it the more that would make things easier.

utterance: Sure, now as I said, your bill will automatically be paid each month on the third for the previous month's bill. It will be charged to the credit card you just provided.

utterance: Okay, sure, that's fine.

utterance: Okay great, you are set up. Now, you'll receive a confirmation email of your recurring payments to the email we have on file, which is mark dot johnson dash one at hotmail dot com, is that correct?

utterance: Yeah, that's the right email.

utterance: Great, thank you.

utterance: Will I get that email today?

utterance: Yes, you should receive the confirmation email within the next hour.

utterance: Wonderful thanks.

utterance: Sure thing, sir. Is there anything else I can help you with today?

utterance: No I think that's it. Thanks for helping me get all that set up.

utterance: No problem, sir, I'm happy to help. Have a great rest of your day.

utterance: Thanks you too.

utterance: Good bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?

utterance: yes, I've made my account online and I've been doing my research, so I think I'm ready to enroll.

utterance: Sure, I can help you enroll in one of our insurance plans. First things first, can I have your name and date of birth?

utterance: Oh yeah, this is Jane Brown and my birthday is June fifth.

utterance: Thank you. What is your birth year?

utterance: Oh sorry, yeah, it's nineteen eighty four.

utterance: Thank you. I also need your account number, If you have that handy.

utterance: yeah, I've got that in my email I think. Let me see real quick.

utterance: Sure.

utterance: Here it is, okay, my account number is five four seven six nine.

utterance: Five four seven six nine, is that correct?

utterance: Yep, that's it or at least that's the number listed in my email confirmation.

utterance: Great, let me look up your account.

utterance: Thanks. I created my account earlier today, so hopefully I did everything right .

utterance: Yes, I have your account pulled up. Which insurance plan are you wanting to enroll in?

utterance: So okay, yes, I'm wanting to get car insurance.

utterance: Great, do you know which automobile insurance you are interested in?

utterance: I think so. I researched the plans earlier, and I think I want to go with the preferred one.

utterance: The preferred auto insurance? Sure, I can enroll you. What is.

utterance: Is that one one thousand per year?

utterance: no, the one thousand per year is the basic auto. The preferred auto is fifteen hundred per year.

utterance: Oh, okay. I couldn't remember the price but I definitely want the preferred one.

utterance: Sure. What is the make, model and year of your vehicle?

utterance: It's a Honda SRV and it's a two thousand twelve.

utterance: Okay, thank you. So when did you need the insurance to be effective?

utterance: well, I guess as soon as possible.

utterance: Okay. I can make it effective starting today.

utterance: Oh! That would be great, thanks yeah.

utterance: Okay, so I made the effective date today, June fifteenth. Now, do you want to pay monthly, every six months or annually?

utterance: are there any benefits to paying all at once? Like any discounts or anything?

utterance: Actually yes, you get a five dollar discount for paying either every six months or annually.

utterance: Oh sweet, well I had planned on paying annually so let's do that.

utterance: Sure. I will need a credit card whenever you're ready.

utterance: Oh sure, let me go get it.

utterance: Okay.

utterance: Okay, I have it.

utterance: Great. What is your credit card number?

utterance: It's nine one two three.

utterance: nine one two three.

utterance: oh oh five four.

utterance: zero zero five four.

utterance: eleven twelve.

utterance: eleven twelve, as in one one one two?

utterance: yep, five five one one.

utterance: last four of five five one one.

utterance: Right.

utterance: And expiration?

utterance: July of twenty twenty two.

utterance: Okay, and security code.

utterance: that's one two three.

utterance: Thank you. Once I confirm the enrollment details with you, you will be charged the fifteen hundred dollars for your first year of the preferred auto policy. Because you are payin annually, you will notice a sixty dollar total discount. Every year after that, you will be charged again on June fifteenth of that year.

utterance: Okay. Are there any additional fees or is it just the fifteen hundred or whatever it is with the discount?

utterance: It is just the fifteen hundred, unless you miss a payment then there's a twenty dollar fee.

utterance: Okay, gotcha. But I'm enrolled in auto-pay, right? That's what it sounded like.

utterance: Yes, that is what I set you up with.

utterance: Okay, great.

utterance: Great. Is there anything else I can help you with today?

utterance: well, so yeah before I forget, where can I get a copy of my insurance for my car?

utterance: Oh yes, now that your enrolled in the preferred auto plan, you should be able to print those papers out from your account.

utterance: Okay, let me pull my account up on my computer so I can make sure I see it.

utterance: Okay, just let me know when you're ready.

utterance: yeah, okay, I have my account pulled up.

utterance: Great. If you click on my account, you should see a pop-up with more options.

utterance: Yep, I see that.

utterance: Okay, one of those is documents. If you click on documents.

utterance: Yeah, I see my car insurance now. Cool.

utterance: Great. It should let you both download the proof of insurance as well as print it.

utterance: Awesome yeah that's what I was needing.

utterance: Nope, I think that's it now. thanks so much I appreciate the help.

utterance: You're most welcome. Have a great day.

utterance: Yeah, you too.

utterance: Bye.

utterance: Bye-bye.


utterance: Hi, this is Rivertown Insurance. My name is Sandy. How can I help you today?

utterance: Hi Sandy, yeah this Mike Harlow. I need to change my payment option please.

utterance: Yes, mister Harlow, I can help you change your payment preference.

utterance: Yeah, I had it coming out of my bank account but I'd rather just do credit.

utterance: Sure, no problem. First, is your account under Mike m. i. k. e. Harlow h. a. r. l. o. w.?

utterance: Oh well, it's probably under Michael, since that's my full first name.

utterance: Gotcha. mister Harlow, what is your date of birth?

utterance: Oh it's July first nineteen ninety nine.

utterance: Okay great, and what is your account number?

utterance: Oh I have that right here on my last statement, it's one oh two nine oh seven three four.

utterance: That's one zero two nine zero seven three four?

utterance: yeah, I think that's the right number. It's the one under my name, right?

utterance: Yes, that's it. Now let me.

utterance: okay good.

utterance: Okay, let me pull up your account, just one moment.

utterance: Yeah sure okay.

utterance: Thank you, mister Harlow, I have your account pulled up. Now, you said you wanted to change your payment method, correct?

utterance: Yeah, I'd like too. I was thinking putting it on my credit card, but are there other options like Paypal?

utterance: Our payment options are credit card or bank account.

utterance: okay, so no Paypal or anthing like that.

utterance: No, sir, not at this time.

utterance: Okay, well, I guess I'll change it to my credit card.

utterance: Sure, I can do that. Now with credit card payments, there is a one dollar processing fee.

utterance: You've got to be joking, right?

utterance: No, sir this is a company policy, but I understand your frustration.

utterance: Well, I really need to change it, so I guess I'll deal with it.

utterance: Okay, I can take the credit card number whenever you are ready.

utterance: Yeah, okay it's four three nine nine.

utterance: four three nine nine.

utterance: yeah, eight five one one.

utterance: eight five one one.

utterance: yep one two two one.

utterance: one two two one.

utterance: oh five five two.

utterance: oh five five two.

utterance: Yeah, that's it.

utterance: Great, and what is the expiration?

utterance: It's let me see, it's June of twenty six.

utterance: June of twenty twenty six?

utterance: Yep.

utterance: And the three digit security code?

utterance: Okay, it's two three four.

utterance: Great, thank you, one moment while this processes.

utterance: Sure okay.

utterance: Okay, you are all set up with the credit card payment.

utterance: Well that wasn't too bad except for the dollar processing stuff.

utterance: Yes, and if you ever need to change it again you can call us back or change it on your account online.

utterance: Okay, great, I didn't realize I could do it online.

utterance: You can, actually, would you like me to show you where to go?

utterance: Nah, not today I'm pretty busy but that's good to know so thanks.

utterance: Sure, anytime. Is there anything else I can help you with today?

utterance: I don't think so.

utterance: Well thank you, mister Harlow, for calling Rivertown Insurance customer service, and I hope you have a great day.

utterance: Thanks, you too.

utterance: Bye.

utterance: Bye.


utterance: Hi, this is Rivertown Insurance. How can I help you today?

utterance: Hi yeah I need to change how I'm billed.

utterance: Okay, are you referring to your payment method or how often you're billed?

utterance: Oh I mean I pay yearly but I need to change that.

utterance: Sure, I can help you do that. First, what is your first and last name?

utterance: yeah it's Matt Blakenship.

utterance: Can you spell your last name for me, sir?

utterance: Sure, it's b. l. a.k. e. n. s. h. i. p.

utterance: Thank you, and what is your date of birth?

utterance: yeah it's March twenty second nineteen eighty.

utterance: Great, thank you. And what is your account number?

utterance: Yeah, it's two three four one one one two oh no wait that's not right hold on.

utterance: Sure, take your time.

utterance: Okay yeah I had it right so it's two three four one

utterance: Two three four one.

utterance: Yes and one one two three.

utterance: One one two three.

utterance: Yeah, that's right I thought I had the wrong number but I think that's it.

utterance: Yes, that should be it. One moment while I pull your account up.

utterance: Sure thing yeah.

utterance: Okay, I have your account pulled up. You wanted to change your billing frequency, correct?

utterance: Yeah I pay yearly and I need to change that.

utterance: Okay, sure. Our two billing options are yearly and monthly.

utterance: Oh, okay. You can't do every six months or something?

utterance: Unfortuately not, we only offer the two options.

utterance: Oh okay, I guess I'll do monthly then.

utterance: You would like to change from yearly to monthly?

utterance: Yeah, I guess since there isn't any other option.

utterance: Okay, I'll change the billing option for you.

utterance: Can I get some kind of confirmation of that change? Like an email or something.

utterance: Sure, just one moment.

utterance: Great, thanks.

utterance: Okay, let me go ahead and confirmation the email address we have on file for you.

utterance: Yeah sure.

utterance: Okay, I have m. a. t. t. b. l. a. k. e. n. at gmail dot com, is that correct?

utterance: Oh no, I changed it recently.

utterance: Would you like to update your email address?

utterance: Yeah, the new one is m. a. t. t. b. l. a. k. e. n. s. h. i. p. one nine eight zero at hotmail dot com.

utterance: m. a. t. t. b. l. a. k. e. n. s. h. i. p. one nine eight zero at hotmail dot com, correct?

utterance: Yeah, that's it.

utterance: Great, I've updated that information in your account.

utterance: Oh awesome thanks.

utterance: Sure thing. Okay, so I've updated your billing frequency to monthly and.

utterance: when will my first payment be?

utterance: Your first bill will reflect this month, and your payment will by the first of next month, so May first.

utterance: Okay that's fine.

utterance: Sure, no problem. Is there anything else I can help you with today?

utterance: No, thank you, I'm good.

utterance: Okay. Thank you for calling and I hope you have a great rest of your day.

utterance: thanks, you too.

utterance: Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?

utterance: Hi yes, I need to get my account set-up.

utterance: Okay, great. I can help you with that. Can I have your first and last name, please?

utterance: Yeah, sure. It's Alek Smith.

utterance: Alex as in A. l. e. x.?

utterance: No, it's Alek with a k. at the end, not an x.

utterance: I apologize for that. So let me confirm your spelling. It's Alek, a. l. e. k., Smith, s. m. i. t. h.?

utterance: Yep, that's right.

utterance: Thanks, Alex. Can I have your ten digit phone number?

utterance: sure. It's two oh oh four nine five eight one three nine.

utterance: Two oh oh four nine five eight one three nine?

utterance: Yeah.

utterance: Thank you. let's see. What is your date of birth?

utterance: It's May fifth, nineteen eighty six.

utterance: And your street address?

utterance: Oh it's nine three two Sycamore Drive and that's in Blue, Texas.

utterance: Blue, Texas, okay, and what is the zip code?

utterance: It's one three five seven nine.

utterance: Thank you. Okay, it's taking just a second to load the next page.

utterance: Sure, sure.

utterance: Okay, it's loaded. What is your social security number?

utterance: Oh shoot, I need to look that up. Just one sec.

utterance: Sure.

utterance: Sorry about that. I can never remember the number right.

utterance: That's okay.

utterance: Okay, so it's four nine five.

utterance: four nine five.

utterance: eight three six.

utterance: eight three six.

utterance: one one two one.

utterance: one one two one.

utterance: Yep.

utterance: Okay, thank you. For the last part of your account set-up, I will need to set-up a security question for you.

utterance: Oh gosh I hate these.

utterance: Yes, I understand.

utterance: Can it be something simple?

utterance: it can ask you your mother's maiden name?

utterance: Yeah, okay, I guess that works.

utterance: Okay, so what is your mother's maiden name?

utterance: Oh right. Sorry. It's Green. G. r. e. e. n.

utterance: Okay, thank you.

utterance: Is there much more left? I'm kinda on a time crunch.

utterance: I do apologize, we are almost done.

utterance: Awesome.

utterance: Okay, so with the information you provided, you will receive a text message with a link to your account. When you click on the link, it will take you to our website to finish your account set-up.

utterance: Okay, so what's left?

utterance: The link will let you create your username and password.

utterance: Gotcha, okay, I guess you guys don't do that.

utterance: For security purposes we do not.

utterance: Makes sense. So I can do that on my own time?

utterance: Yes, but the link is only good for twenty four hours. If you wait longer you'll have to call us back and we can send a new link.

utterance: Okay, I guess I'll get on that then.

utterance: Great. Is there anything else I can help you with today?

utterance: Nah, I think I'm good. Thanks for the help.

utterance: Wonderful. Thank you again for calling Rivertown Insurance. Have a great day.

utterance: You too.

utterance: Bye.

utterance: Bye.


utterance: Hello, this is Rivertown Insurance. How may I help you today?

utterance: Yes, hi I've forgotten my password and I'm not having any luck resetting my password online.

utterance: Sure, I can help you reset your password.

utterance: Great, thanks.

utterance: Sure, no problem. First, can I get your first and last name, please?

utterance: yeah, it's Bob Caker.

utterance: Bob Kaker, as in k. a. k. e. r.?

utterance: No, it's Caker with a c, as in birthday cake .

utterance: Oh I get it. Caker spelled c. a. k. e. r.

utterance: Yep, that's it.

utterance: Great, thank you. mister Caker can I have your data of birth and account number as well?

utterance: Yeah, my birthday is April first, nineteen sixty two I'm an April Fools kid.

utterance: That's easy to remember.

utterance: Sure is, now what was that other thing you needed?

utterance: I also need your eight digit account number.

utterance: Okay, where can I find that?

utterance: It should be in the upper right section of any printed document you have from us, under your name.

utterance: Okay, let me go look through my desk.

utterance: Sure.

utterance: Okay, okay, I think I got it here.

utterance: Okay, I'm ready whenever you are.

utterance: I think it's eight six four two one three five seven.

utterance: Eight six four two one three five seven, let me just verify this real quick.

utterance: okay.

utterance: Yes, that was the correct account number mister Caker.

utterance: Great okay, now how do I reset my password?

utterance: Sure, I will send you an email with instructions and a link to reset your password.

utterance: You can't reset it?

utterance: I can't type in a password for you, but I can send you the link that will let you change and reset your password.

utterance: okay.

utterance: The email address I have on file for you is b. o. b. t. h. e. c. a. k. e. r. at yahoo dot com, is that correct?

utterance: Oh no, I recently changed my email.

utterance: Sure, what's the correct email address for you?

utterance: it's b. c. a. k. e. r. at gmail dot com.

utterance: That's b. c. a. k. e. r. at gmail dot com?

utterance: Yep that should be the right one there.

utterance: Great, I have updated your email on your account, and you should have an email with the instructions and a link for resetting your password.

utterance: is that today?

utterance: You should get the email in just the next few minutes.

utterance: Okay great.

utterance: Great, is there anything else I can help you with today, mister Caker?

utterance: If this happens again, can I reset my password online and not have to call someone again?

utterance: Yes, now that your email has been updated you should be able to use the reset password link on the website.

utterance: I would appreciate that, because it's hard to take time to call up for something like this.

utterance: I completely understand, mister Caker. And again, with your email address updated it should work next time.

utterance: Okay thanks.

utterance: Is there anything else I can help you with today?

utterance: Nope, I think I'm good. I'll call you back I guess if I don't see an email.

utterance: Sure, feel free call back. I or someone else would be happy to help.

utterance: Thanks.

utterance: You're most welcome. Have a great day.

utterance: you too, thanks. Bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown Insurance customer service. How can I help you today?

utterance: Hi yes I need to cancel my car insurance.

utterance: Okay, I can help you cancel your insurance plan. First, I will need your first and last name, please.

utterance: Yeah, it's Peter p. e. t. e. r. Gray g. r. a. y.

utterance: Thank you, mister Gray. Can you verify your account number for me?

utterance: sure, I think it's fourty one twenty.

utterance: Okay, your account number should be eight numbers long.

utterance: Oh is it? oh I see, I think I gave you just the last four. Let me see if I can find it here

utterance: Sure.

utterance: Okay, I can't find anything other than the last four numbers. Can you make that work?

utterance: Unfortunately I can't, but I can use your social security number instead.

utterance: Oh okay, I can do that.

utterance: Sure, whenever you're ready.

utterance: okay, it's five one one.

utterance: five one one.

utterance: three two five.

utterance: three two five.

utterance: four four six six.

utterance: four four six six.

utterance: Yep.

utterance: Thank you. What is your date of birth?

utterance: It's October seventh, nineteen seventy five.

utterance: Great, thank you. One last question, what is.

utterance: Ugh, really? This is taking forever.

utterance: yes, I'm sorry. I just need to verify your identity with your security question. What is your mother's maiden name?

utterance: It's Hall.

utterance: Thank you, mister Gray. One moment please while I pull your account up.

utterance: Okay.

utterance: Okay, I have your automobile insurance plan here. You are wanting to cancel it, correct?

utterance: Yep.

utterance: While I start the cancellation process, can I ask why you are cancelling today?

utterance: Well I've found a better price insurance honestly.

utterance: That's okay, I'll just make a note here. If I cancel today, your coverage will continue until the last day of this month.

utterance: That's fine.

utterance: So your insurance plan is paid through the end of this month and.

utterance: Do I get that money back?

utterance: No, sir. If I cancel today, your coverage will continue until the last day of this month.

utterance: Oh, okay that's kinda a rip off.

utterance: I understand your concern. Your policy is pre-paid through the end of the month and you will have coverage for another two weeks.

utterance: Okay.

utterance: Okay, so you confirm the cancellation of your car insurance policy, effective June thirtieth?

utterance: yes, I do.

utterance: Okay, thank you.

utterance: Will I get some confirmation letter or email?

utterance: Yes, sir. You will receive a confirmation email shortly.

utterance: Great.

utterance: I have p. e. t. e. r. dot g. r. a. y. at hotmail dot com as your email, is that still correct?

utterance: Yep, that's the right one.

utterance: Thank you within the next thirty minutes you should receive a confirmation email at that address.

utterance: Awesome.

utterance: Thank you, sir. Is there anything else I can help you with today?

utterance: No, I think that's it.

utterance: Thank you for calling today, sir, and I hope you have a great day.

utterance: Thanks, you too.

utterance: Thank you, bye.

utterance: Bye.


utterance: Hello! Thank you for calling Rivertown Insurance. My name is Kelly, how may I help you?

utterance: Hi. I'm calling about pet insurance. Am I in the right department?

utterance: Yes, I can absolutely help you with that. Are you a current customer with us?

utterance: I am. We have our homeowner's and auto through you guys.

utterance: Great! I just need your eight digit policy number, full name and date of birth.

utterance: yeah okay. Let me grab my wallet, hang on.

utterance: Take your time.

utterance: Okay, Anthony Christopher Guggino. eight twenty-seven ninety. This here policy number is four two seven five one six twenty-two.

utterance: Got it, please hold while the system pulls your account up.

utterance: Sure.

utterance: How is your day going so far? Any big plans for the weekend?

utterance: Busy. Not really, just trying to house train this puppy. She chews everything so we don't dare leave her alone in the house. And don't tell me to kennel train her. The thing just cries and cries in there.

utterance: Oh poor doggie. I am more of a cat person myself. I can leave whenever I want to, even on quick trips.

utterance: Yeah, yeah I can see that. But you know my wife, she wants the kid to grow up with a dog.

utterance: Aw, nothing better than a family dog. Okay, I have your account pulled up sir. Were you looking to sign up today or just looking for a quote?

utterance: Well, you know I'm not sure. It depends on how much it is.

utterance: Let me pull up our pet plans. We have two options. The first is our Pet Care Basic and that runs five hundred dollars a year.

utterance: Huh, okay.

utterance: Our second plan is the Preferred plan and that premium is one thousand dollars a year but it is pretty comprehensive.

utterance: Whoa. I don't know if I want to spend that much.

utterance: Let me get some basic information about your dog. Can you tell me the breed and approximate weight?

utterance: She's an English Bulldog. She isn't quite three months yet. I would say she weighs about ten, eleven pounds give or take?

utterance: Okay. If you opt for the Pet Care Basic, it covers sick visits and a dental cleaning. Both plans have exclusions including preexisting conditions.

utterance: Well, I don't think she has any, she's just a puppy.

utterance: Now I do know that bulldogs can have some health issues as time goes on. Our Preferred Plan would cover additional items such as specialty medications, surgery and hospitilzations and many other unexpected issues that my arise.

utterance: Yeah, you know I told my wife these dogs have problems so that's why I'm calling.

utterance: Would you like me to email you the brochure for both of these plans?

utterance: Yes, you know actually I think I do need to talk to my wife about this.

utterance: I understand. Is GugginoThree at gmail dot com a good address?

utterance: Yeah, just because I'm on a job can you email it to my wife as well?

utterance: Of course! What is a.

utterance: Her email is MonaGnine four at hotmail dot com. Sorry I interupted you.

utterance: You know that is quite all right. That is exactly what I was going to ask you for. Okay, both emails have been sent.

utterance: Thanks.

utterance: What is that adorable puppy's name?

utterance: like keep in mind my wife named her. Her name is Princess Daisy Cutie Muffin. .

utterance: Oh my gosh, that's awesome. I love it.

utterance: It's quite a mouthful.

utterance: True. But I'm sure it'll get shortened down to just one of those names.

utterance: Yeah, just so long as it isn't Princess! I have a daughter so there is already one princess in the house. I can't afford another.

utterance: Goodness, you are cracking me up. Do you have a way to check to see if the email came through?

utterance: mhm. Let me check on my phone.

utterance: I'll wait.

utterance: yep. Here it is.

utterance: Great! Discuss with your wife and give us a call back.

utterance: I will, we will talk it over tonight.

utterance: mister Guggino, was there anything else I can do for you?

utterance: Nope, that's it.

utterance: If anything comes up or you have questions on that email, let us know.

utterance: I will, it seems pretty straightforward.

utterance: It is. Well, I'm going to let you get back to your day. Thank you so much for calling. Enjoy the new puppy!

utterance: Yep, talk soon. Bye.

utterance: Bye Bye.


utterance: Yeah I guess I need to remove my son from my plan seeing how he's actually a functional adult now with a job.

utterance: Well, that's great news! Let me get you pulled up in the system. Do you happen to have your policy number?

utterance: I do. nine two seven four eight five one.

utterance: Actually, we are missing a number there. The policy number is eight numbers. Did you say nine two seven four eight five one?

utterance: No, it's nine two two seven.

utterance: My apologies. Can you confirm your full name and date of birth for me?

utterance: Yeah. Craig Anderson. July second nineteen seventy.

utterance: Perfect, I see you here. Now which dependent are we talking about here?

utterance: Ryan.

utterance: Same last name?

utterance: Of course.

utterance: Is it okay if I put you on a brief hold while my computer pulls him up in the system?

utterance: yeah I guess. I thought this would be a quick thing to do. I don't have much time.

utterance: It will be very quick. I will be back on the line in less than a minute. I thank you for your patience.

utterance: Okay.

utterance: Thank you so much for holding mister Anderson. I do see Ryan here. He is currently enrolled under you and your wife for both health and auto, is that correct?

utterance: Yes. I want him off both please.

utterance: Absolutely. Is Ryan going to apply for insurance on his own by change at Rivertown?

utterance: No. He just got a teaching job and has health through there. I don't know what his plans are for the car though. I just know he said he had it all covered so I could remove him.

utterance: Oh wonderful! We need more amazing teachers for sure. I do not see him in our system. Please let him know we would be more than happy to give him a quote for an auto policy.

utterance: Yes, he is teaching high school English. He takes after his mother. I'll tell him to call and see if you guys are cheaper than whatever he has arranged.

utterance: I am a math girl myself. I hated English but if I had a better teacher it may have been different. Okay, I have removed him from both policies. You will get an updated policy in the mail in three to five business days showing the change as well as any refund you may be owed.

utterance: Sounds good!

utterance: Is there anything else I can do for you today mister Anderson?

utterance: No. actually I've been looking a car but I haven't decided if I am going to get it or not. Can you give me a quote?

utterance: Actually, I can take the information and have your agent reach out to you. Let me move over to that screen. I see you have Andy Caruso as your agent.

utterance: Yeah and it's a two thousand nineteen Mercedez five fifty.

utterance: Great! I just need to gather a bit more information from you to get that quote. Do you have about five minutes? It shouldn't take long.

utterance: Yep. What else do you need?

utterance: Does the car have an anti-theft system?

utterance: Yes and It has eighty nine hundred miles.

utterance: Thank you, that was my next question. Will this be replacing your primary car?

utterance: No, it's just going to be driven for pleasure.

utterance: Okay, I believe this will be enough information to at least have something prepared for you when he calls. It looks like he has time at two PM today, will that work?

utterance: sure.

utterance: Perfect. I'm going to send that information over to him right now. Expect him to reach out to you at two PM.

utterance: All right.

utterance: Is this number you are calling from a good one for him to use?

utterance: yeah. actually can you have him call nine one five three two nine forty-five forty? I'll be out on a job and he'll need to call my cel.

utterance: Okay, I will definitely have him call you at that number.

utterance: Good.

utterance: I know you are busy but while I have you on the line, is there anything else I can help you with?

utterance: No, I think I'm done. I really need to go.

utterance: Wonderful, I hope you have a wonderful rest of your day!

utterance: Yeah, thanks for your help.

utterance: It has been my pleasure! You take care now.

utterance: You, too. Oh, how much money was my son's auto policy under our insurance?

utterance: Let me look that up for you.

utterance: Thanks, I appreciate it.

utterance: Looks like he was under your basic auto plan which is one thousand dollars per year.

utterance: Okay and I'll let him know that he should call and get a quote from you guys.

utterance: Yes, we would love to keep him in the Rivertown family! Can I help you with anythig else?

utterance: No, I think you are finally rid of me. I didn't know I had so many questions. .

utterance: That is what I am here for! You let us know if you need anything else and have a great rest of your day.

utterance: Thank you. You as well.

utterance: Thank you for calling Rivertown Insurance. Bye bye.

utterance: Bye.


utterance: This is Lucy. How can I help you?

utterance: Hi I am looking to update my billing preferance.

utterance: I can help you with that. What is your name?

utterance: Ralph Long.

utterance: Ralph can I just have you verify your date of birth?

utterance: Yeah, it is March twenty second ninteen fourty three.

utterance: Thank you and what is your account number?

utterance: I don't have that on me. Give me a minute to grab my card.

utterance: Ok.

utterance: Which number is my account number?

utterance: It is the second number down it should start with a letter.

utterance: Oh ok. It is P nine three two two six seven seven nine.

utterance: Thank you for verifying that. It looks like you currently write a monthly check correct?

utterance: Yes and I am trying to get away from that.

utterance: Ok. How are you looking to now pay your monthly invoice?

utterance: Well I am not sure.

utterance: Well we have two other options the first you could pay with your checking account, but it would come out automatically. Or you can pay with a credit card. Do you have a preference?

utterance: Is one of them easier then the other?

utterance: No. But if you chose to do credit card we do charge a three percent processing fee. If you choose checking you would not incure that fee.

utterance: How much would that fee be?

utterance: Well your monthly total is three hundred dollars, so you would have a fee of nine dollars every month.

utterance: Ok. Yeah I would like to avoid the fee if possible.

utterance: Yes of course. Lets set you up for it to automatically come out of your checking. How does that sound?

utterance: That's fine.

utterance: Perfect! Let me get that all set up for you. Do you happen to have your checking information available?

utterance: Yes I do.

utterance: Ok what is the routing number?

utterance: It is three nine one seven two eight eight six nine one three

utterance: Ok let me just repeat that back. It is three nine one seventwo eight eight six nine one three?

utterance: Correct.

utterance: It looks like that belongs to UNC Bank?

utterance: Correct.

utterance: Ok what is your account number?

utterance: Three one one zero nine zero zero two six four one six

utterance: Ok I am going to repeat that back as well three one one zero nine zero zero two six four one six?

utterance: Correct.

utterance: Who is the primary on the checking account?

utterance: Me.

utterance: Ok thank you.

utterance: Yup.

utterance: And is this a checking or a savings account?

utterance: Checking.

utterance: Alright give me a minute while I get this all set up.

utterance: #Uh ok.

utterance: Alright Ralph I have this all set up for you. Do you have any other questions for me?

utterance: Yeah when will my payments come out?

utterance: Currently it is set up to come out on the fifteenth of every month, is that ok?

utterance: Can we change that to the beginning of the month?

utterance: Yes I can. Do you have a day preferance?

utterance: Can we do the first?

utterance: Yes we can. This will take effect after next month. So next month it will come out on the fifteenth and then going forward it will come out on the first of every month. How does that sound?

utterance: That sounds fine.

utterance: Is there anything else I can help you with today?

utterance: No I don't think I have anything else. So there is nothing else I need to do?

utterance: No you are all set.

utterance: Ok.

utterance: Thank you for calling in Ralph you have a great rest of your day.

utterance: Thank you you too.


utterance: Good evening and thank you for calling Rivertown Insurance. My name is Ronnie. How may I help you?

utterance: Yes, hi Ronnie. I'm looking to like upgrade I guess my current plan?

utterance: I see. I can definitely help you with that. Can I start by getting your name, date of birth and customer number?

utterance: Oh, crap. I'm sorry I don't have that customer number with me. Can you look it up by my name?

utterance: No worries. Let's start with your name and date of birth.

utterance: Amie Kline and April sixteenth nineteen ninety seven.

utterance: To look up the customer number I will also need your social security number, phone number on the account and the answer to your security question.

utterance: Whew okay social is five two five four six eight four eight six eight.

utterance: Great, and the phone number?

utterance: I think I had used my parent's phone number when I got this. three oh three nine one seven two two four one.

utterance: And do you recall the answer to your security question? Favorite band?

utterance: I think so. Is it Nirvana?

utterance: That is correct. It will just take moment to pull it up in the system. Thank you for your patience.

utterance: Of course.

utterance: I see your account now. You are looking for a more comprehensive plan than the basic one, correct?

utterance: Yeah like I already kind of looked online but I can't remember the name of the plan that I wanted.

utterance: We have three plans, I can quickly go over cost with you.

utterance: Okay, cool.

utterance: You are currently on the Basic Auto so a step up would be our Preferred Auto which is a decent increase in coverage.

utterance: How.

utterance: The Preferred Auto is just fifteen hundred a year. The most comprehensive plan we offer is the Complete Auto which runs two thousand dollars a year.

utterance: Holy heck, I definitely can't afford that one.

utterance: I totally understand. I personally have the Preferred Auto and it really is a great plan. I, like you, started with the basic but I needed a little more coverage.

utterance: I.

utterance: Have you gone to our website at Rivertown Insurance dot com?

utterance: No, but I can.

utterance: I can send you the link and you can see an actual comparison chart between all of our plans. I want to make sure the plan that you choose suits all of your needs.

utterance: Okay, send me the link. My dad told me to get the mid priced one so I just do what I'm told. .

utterance: That's my policy. Honestly, my dad help me with every major financial decision.

utterance: Yes, my dad is great! So still send the link but let's go ahead with it.

utterance: You got it. So we are changing your plan from the Basic to the Preferred. I see that you just renewed your.

utterance: Oh, yeah do I need to pay today?

utterance: We will send you an invoice that you can pay when you receive it but we will absolutely take your money today.

utterance: I bet. Can I pay with a credit card?

utterance: Absolutely. First, I am going to send over a document listing the change and the amount of the premium for you to electronically sign.

utterance: Okay, cool.

utterance: Is AmieKliney at gmail dot com the best email?

utterance: Yes.

utterance: Okay, I sent it. Let me know when you get it.

utterance: Nothing yet.

utterance: Sometimes it takes a few minutes. How is your day going so far?

utterance: It's so hot I don't even know my name. My brain is melting. .

utterance: Oh dear, you are in Louisiana. I hear the humidity is killer.

utterance: Yeah, where are you?

utterance: Arizona. .

utterance: Woah! Guess I better stop complaining.

utterance: Well, the dry heat expression does have legs. I can't do humidity.

utterance: Hard to get used to but Oh! Here it is. Give me a minute to read through this.

utterance: Yes, of course. Take your time and let me know if you have any questions.

utterance: Okay, I signed it.

utterance: I see that. Do you want to proceed with the payment?

utterance: Yeah. can you hold on a sec? I need to go to my car and get my purse.

utterance: No problem.

utterance: Okay, do you accept Discover?

utterance: Oh, I'm sorry. We only take Mastercard or Visa.

utterance: That's all right. I have a Costco Visa. Let me know when you are ready.

utterance: I'm ready. Let's start with the card number.

utterance: fifty-four fifty-four one seven seven two fifty-six eight one two six zero four. The expiration is twelve twenty-two and the CV is two two three.

utterance: Okay, just to confirm that's five four five four one seven seven two five six eight one two six zero four?

utterance: That's it.

utterance: Okay, I am running it now and you will receive a receipt through email as well as a hard copy in the mail for your records.

utterance: Cool.

utterance: Okay! That went through and you are all set.

utterance: Great! Thank you so much for your help.

utterance: It was my pleasure. Is there anything else I can assist you with today?

utterance: Nah, I'm good.

utterance: Well, try to stay cool. I can't wait for winter.

utterance: You and me both.

utterance: Well, I want to thank you for being such a loyal Rivertown customer. Have a wonderful rest of your day.

utterance: You too! Bye!

utterance: Bye Bye!


utterance: Good afternoon and thank you for calling Rivertown Insurance. May I start with your policy number?

utterance: Yes, two four two nine six eight twenty twenty.

utterance: Please hold while I pull up your account.

utterance: Sure.

utterance: Yes, I have found you mister Ramirez. For security purposes, can you confirm your full name and date of birth?

utterance: Pablo Ramirez. seven twelve eighty-five.

utterance: Thank you, mister Ramirez. How can I help?

utterance: One of my doctor's gave me the information to file a claim with you guys. like they lost their billing person or something.

utterance: I see. I'd be glad to help you with that but first is this an in-network provider?

utterance: Shoot, it better be. #laughter My wife said it was.

utterance: Okay, why don't I just make sure. Can I have the name of the doctor or facility?

utterance: Yeah it's Dr. Sanchez. Emilio Sanchez. Do you want the address?

utterance: Sure!

utterance: two six nine two Goldstone Circle El Paso, Texas. Also, I have their phone number if you need it. nine one five five five six nine two six three.

utterance: Okay, and I do see a Dr. Emilio Sanchez on Goldstone Circle.

utterance: whew! #laughter I know it's important because I don't have that kind of money for out-of-network. We're pretty careful.

utterance: I hear you on that one.

utterance: Yeah, so exactly how does this work? Do I just send a bill or what?

utterance: Actually, the process is fairly easy. I can send you a link with the claim form online and you can submit it through our website.

utterance: Right, but like what do you need?

utterance: We will need the claim form and a list of documents. I will explain and there will also be a checklist on the link I provide you. First, let me verify your email address. I have PabloCRamirez at yahoo dot com. Is that a good email for you?

utterance: yeah.

utterance: Okay, I'm sending the link and then I will walk you through it.

utterance: Nothing yet.

utterance: It should be coming over shortly.

utterance: Yes, I see from Yvonne?

utterance: Yep, that's me! Do you see the link?

utterance: uh-huh.

utterance: Click on it and it should bring you directly to the claim form. Let me know when you have it up.

utterance: Sorry, my computer is really slow.

utterance: Take your time.

utterance: Okay, in-network claim form?

utterance: That's right! Now, you can enter your information directly into the form. Do you see the checklist of items that is required? It should start with copy of itemized bill.

utterance: Oh yeah, I see.

utterance: So did the doctor's office give you an itemized bill?

utterance: Oh yeah. I have that.

utterance: Great. Also, very important are the CPT codes. Do you see those in your paperwork?

utterance: Yeah, but I don't have a fax machine. Do I have to go somewhere to fax it?

utterance: Not at all. Do you have access to a scanner?

utterance: My wife does at work.

utterance: Perfect. She can scan them in and directly upload them. Do you see the upload document button?

utterance: upload doc- Yes! upload documents. Got it.

utterance: Great! Do you also see on your paperwork from the doctor and ICD-one zero code? It is a diagnosis code.

utterance: uh-huh.

utterance: Great, so long as the address of the provider is on there along with their tax ID form you should be good to go.

utterance: Yeah, the lady at the office said I had everything for filing a claim.

utterance: Awesome! Rest assured we will reach out if we are missing any items.

utterance: Cool. So about how long until I get the money?

utterance: Depending on your policy termiss deductible and such checks are usually out within three zero business days.

utterance: Okay, I guess.

utterance: We receive quite a few claims and have to allow time for them to be processed and then sent over to the finance department.

utterance: Oh yeah, I get that. Just hoping it would be next week, you know? It's cool, it's cool.

utterance: Well, that would be nice, right? Besides the claim, is there something else I can help you with?

utterance: Yeah, no that's it.

utterance: Well, if you think of anything else or run into any trouble uploading the documents, please give us a call back.

utterance: Okay, okay. Thank you!

utterance: No, thank you mister Ramirez. We here at Rivertown Insurance are grateful to have such a loyal customer. Is there anything I can do for you?

utterance: Nah, thanks Miss.

utterance: It has been my pleasure. You have a wonderful day mister Ramirez.

utterance: You, too. bye.

utterance: Bye!


utterance: Hello, and thank you for calling Rivertown Insurance. My name is Eve. How can I assist you today?

utterance: Hi, Eve! I'm Sarah. How's your day been so far?

utterance: It's been okay. Can't complain. I got my coffee, so that's one good thing !

utterance: Yep, gotta have that morning coffee! I know what you mean! I always need a pick-me-up, too!

utterance: Exactly!

utterance: Well, I don't want to waste your time. I called because I need some insurance.

utterance: What type of insurance did you have in mind?

utterance: I need some life insurance. See, my husband recently passed away, bless his soul, but he didn't have any life insurance.

utterance: Oh, I'm so sorry to hear that.

utterance: Yeah, we had a good fifty years together. But when he passed, the funeral had to be paid for by my children.

utterance: Oh, no.

utterance: Yes. I couldn't afford it all myself. My children told me not to worry about it, but I still felt bad about it. We always thought we would have time to get some insurance, and then it was too late.

utterance: It's going to be alright, maam.

utterance: Thank you, dear.

utterance: I can give you a run-down of our life insurance plans and you can pick something that might interest you. Is that okay?

utterance: Yes, dear. That would be good.

utterance: Okay, please give me one moment while I get the policies up.

utterance: Sure.

utterance: Alright, here at Rivertown Insurance we offer Term, Whole, and Universal Life Insurance plans.

utterance: #Uh, could you explain them for me also?

utterance: Of course. Term life insurance is when the person or family receives the benefits upon the person's, the one who had the life insurance, passing.

utterance: The only thing you have with this is the guaranteed death benefit for those who are recipients of your policy. It doesn't offer anything else.

utterance: Our Term Life Insurance plan costs three hundred a year, which means you would have to pay twenty-five dollars a month.

utterance: Okay, that's not a bad price.

utterance: Now, whole life insurance is a permanent plan that lasts until a person passes away. Term life doesn't. It only goes up to the time you picked out.

utterance: Oh, okay.

utterance: Whole life insurance has guaranteed premiums and death benefits as long as the insurance's premiums are paid on time.

utterance: Will the amount I pay go up if, the economy goes down?

utterance: No maam. For all of our plans, we don't raise the premium rate. What you had to pay at the start is what you pay throughout the plan.

utterance: But also, term life insurance might have to be renewed every ten to fifteen years. Usually, it depends on a person's age, but we don't raise the rate.

utterance: Do you have any other questions so far?

utterance: Yes. What can that money be used for if the person dies? I mean, other than a funeral?

utterance: It can be used for other things like paying any debt you had, mortgage, and other things they may need help paying.

utterance: I see. What's that last insurance?

utterance: Universal life insurance. It's also a permanent type, but you can adjust your premiums and death benefits.

utterance: And this plan costs less than the whole life insurance but more than term.

utterance: We typically charge twelve hundred a year, or a hundred dollars a month.

utterance: Well, I think I want that term plan. I think I'd be able to afford that one.

utterance: Alright, and just to remind you our Term Life Insurance plan is twenty-five a month which comes out to three hundred a year.

utterance: Alright, what all do I need to give you to get signed up or get an account?

utterance: First, I need your full name, first name and last name.

utterance: My name is Sarah Fernsby.

utterance: Does your first name have an H on the end?

utterance: Uh-huh, yeah.

utterance: And could you spell your last name for me please?

utterance: F. E. R. N. S. B. Y.

utterance: Okay, thank you. What's a good number you can be reached at?

utterance: Four three one. Two one two six.

utterance: What's the area code?

utterance: One two five five two.

utterance: Your date of birth?

utterance: Oops, I'm sorry! The zipcode I gave you is wrong. The last digit, it should be oh.

utterance: No problem, I'll get that changed.

utterance: Now, my birthday is July fifth nineteen fourty-three.

utterance: Okay, got it. May I get your street address?

utterance: seven Farrington Street. My city is Newburgh in New York.

utterance: Could you spell Farrington for me, please?

utterance: Alright, it's spelled F.A.R.R.I.N.G.T.O.N.

utterance: Thank you. Okay, and the city is Newburgh, New York?

utterance: Uh-huh.

utterance: Great! We're almost done getting your account ready. I do need your social security number. Is that okay because I know some people are iffy about that?

utterance: No no, it's fine. I know you're not trying to steal from me .

utterance: Okay, I just wanted to make sure. You can say it when you're ready.

utterance: #Um, could you hang on? I got to get my social card dear.

utterance: Not a problem. Take your time.

utterance: I know it's somewhere in my, in this bag here. Oh, found it! The number is two eight five. Three one. Eight seven six seven.

utterance: Okay, thank you. What security question would you like so that we can verify your identity when you call?

utterance: I don't know. #Uh, what do you recommend?

utterance: Well, I recommend using something that only you would know like, for instance, your favorite game or your favorite food as a child, anything like that.

utterance: Well, how about grits. That was my favorite breakfast food growing up. I was originally from Mississippi, and we ate grits almost every morning!

utterance: That's good. Then your security question will be about asking you what your favorite food was as a child.

utterance: I like them now, but their not my favorite anymore. I like cheese eggs more now !

utterance: Really? I still love to eat grits.

utterance: Are you from the south, too?

utterance: Yes, maam. Alabama.

utterance: Oh, okay!

utterance: Alright, miss Fernsby, your account is ready and I'll get you enrolled in the Term Life Insurance plan right away.

utterance: Just to make sure again, it's twenty-five a month, right?

utterance: Yes, maam. And that comes out to three hundred a year.

utterance: Okay, just wanted to make sure so I don't get any surprises.

utterance: miss Fernsby, we'll also send you a confirmation about the plan to your address and a receipt. Do you have an email? We can send it there instead.

utterance: Yes, I do have an email, but I prefer to get the information in the mail. I don't look into my email that often. But, I guess I could give it to you just in case.

utterance: Okay, whenever you're ready.

utterance: Let's see, z.e.e. kitty at gmail dot c.o.m.

utterance: Perfect. How do you want to pay for the plan? You can use debit, credit, or pay through your bank.

utterance: I'll use my Mastercard.

utterance: Okay. When you're ready, you can give me the numbers.

utterance: #Um, six oh oh five. Nine three eight eight. Seven two four five. Oh oh nine five.

utterance: The name on the card will be yours of course, correct?

utterance: Uh-huh.

utterance: Lastly, I need the three digits on the back of the card. Do you see them?

utterance: Sure do. It's one two six.

utterance: Okay, that should do it! Just a reminder, we will send information about your new plan straight to your home, and if you change your mind, we can send this information to your email as well.

utterance: Okay, thank you!

utterance: Your welcome! Is there anything else I can do for you?

utterance: That was all. Thanks for the help. Sure feels better having insurance now. You take care now!

utterance: Alright, thank you! Have a good day!

utterance: You, too! Have a blessed one!


utterance: Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you today. How may I help you?

utterance: #Uh, hi, I need to, I need to change my address. I recently moved.

utterance: Alright, I can certainly help you with that. What's your last name?

utterance: Rogers.

utterance: What's your first name?

utterance: Timothy.

utterance: Your date of birth?

utterance: One twenty-three ninteen seventy-nine.

utterance: And your customer number?

utterance: Five eight seven seven six two nine one.

utterance: Okay, please give me one moment while I look your information up.

utterance: And could I also change my card payment? I really need to get that changed.

utterance: That's no problem, sir! I'm still waiting for the system to bring your informaton up. It shouldn't be long.

utterance: Alright.

utterance: Okay, mister Rogers. Your security question is what is the name of your first pet?

utterance: Rolf spelled r. o. l. f.

utterance: Social security number?

utterance: Four one five. Six two. one three seven three.

utterance: Alright. #Uh, what was your old address? Can you verify that for me?

utterance: It was twenty-nine Canal Avenue, Bay City, Michigan. The zip code is four eight seven zero six.

utterance: Thank you. Now what's the new address you wanted to change to? Is it in the same state?

utterance: Yes, but not the same city.

utterance: Okay, you can go ahead and say it for me.

utterance: Eight six seven seven Oak Valley Street. The city is Battle Creek. The zip code's four nine zero one five.

utterance: Excellent! The change is now on your account, and your old address will no longer receive any mail from us.

utterance: Alright, thanks.

utterance: No problem, mister Rogers. Now, the other thing you wanted to do was, change your card for the payments, right?

utterance: That's right. Can I start giving you the numbers?

utterance: Hang on one moment, sir, while I pull up the payment section. #Hm, our internet's acting a little slower today. I apologize for the wait.

utterance: That's alright, things happen! It's probably the cause of all this heat the country's been getting. #Uh, I think they said something about a heat advisory for some states.

utterance: Yeah, that's probably it.

utterance: I've got a cousin in San Bernadino, California. He said it's cooking over there!

utterance: Must be in the hundreds, right?

utterance: Yep!

utterance: Oh, there it is! Payment's up. Alright, ready for those numbers.

utterance: Alright, uh, six zero five five. One seven three three. Eight zero five one. Eight six nine two. Did you get all that?

utterance: Maybe I should repeat it back to you. You said six zero five four.

utterance: No no, that should be five.

utterance: Okay, sorry about that. Let me get that changed. Okay, starting over. Six zero five five. One seven three three. Eight zero five one. Eight six nine two. Correct?

utterance: Yep, that sounds right.

utterance: Okay, next I need the expiration date.

utterance: It's zero one twenty-three. The numbers on the back are five three nine. And the name's the same as the other.

utterance: Alright, I've got all that. The card went through.

utterance: Okay, good, good.

utterance: Is there anything else you needed done, mister Rogers?

utterance: Nope, that was it!

utterance: Alright. #Um, before you leave, is r. c. rover at hotmail dot com still a good email for you? You'll be sent a verification of this payment change there.

utterance: Yeah, uh-huh.

utterance: Alright, then we are done. Thank you so much for calling our service! It was pleasure to assist you today! Hope you have a great day!

utterance: Uh-huh, you have a good one! Bye.

utterance: Good-bye, sir!


utterance: Good afternoon, and thank you for calling Rivertown Insurance. My name is Steven. How may I assist you today?

utterance: Hi, I wanted to enroll in one of your auto insurance plans.

utterance: Are you a new customer?

utterance: Yes.

utterance: Okay, hang on one second while I get this form up for you.

utterance: Okay.

utterance: Alright, what's your first name?

utterance: Jeremy.

utterance: And your last name?

utterance: Baker.

utterance: Okay, before I ask you anything else, is Jeremy the shortened form for Jeremiah?

utterance: Oh! Sorry, yeah. I'm so used to being called Jeremy instead.

utterance: Not a problem, not a problem!

utterance: Oh yeah, can I go ahead and give you my email?

utterance: Sure.

utterance: It's j super twelve at aol dot com. The reason why I'm giving it is because I'm supposed to be moving in a few days, so I don't want anything sent to that address.

utterance: Did you want to go ahead and give me the new address?

utterance: #Uh, no. I don't have the information in front of me, so I'll have to stick with the old one for now.

utterance: Alright, can give me your date of birth and phone number?

utterance: My birthday date of birth is, eleven ninteen ninteen eighty-one.The phone number is nine seven three. Seven four three. Six two two nine.

utterance: Okay, thanks. Can you give me your social security number?

utterance: #Uh, let me think. Oh, it's eight two one. Three six. Five nine zero zero.

utterance: Alright, thank you. So, to verify your identity the next time you call or when you log on to our website, we have a security question that needs to be answered.

utterance: You can pick the security question and provide the answer. I mean, we have a limit, but you can pick which one you want.

utterance: You may want to grab a piece of paper and write down the answer you give.

utterance: What choices are there?

utterance: We have the name of your childhood best friend, the name of your first pet, the name of your favorite teacher.

utterance: Okay, got it. Go on.

utterance: #Uh, we also have, the name of your highschool.

utterance: I think I'll take the, the teacher one. My favorite teacher was named Leia like Princess Leia!

utterance: Alright, I've placed that question down for you. You probably won't need to write that down then, huh?

utterance: No, sir! I think only my mom and sister would know that one. She was only my favorite because of her name at that!

utterance: Now, I need your address. What's the street?

utterance: Nine ninety-one Shore Street.

utterance: City?

utterance: West Orange. It's in New Jersey.

utterance: Got it. And the zip code?

utterance: Zero seven zero five and two.

utterance: Okay, your account is set. Now what type of insurance were you looking to get into again?

utterance: Auto, I was looking to get some auto insurance. I left my old auto company and figured I could find a better deal elsewhere.

utterance: Okay. Well, we have some pretty good deals here. We have Basic Auto, Preferred Auto, and Complete Auto.

utterance: For all our plans we have military discounts at one zero percent. All our plans have bodily injury coverage and collision coverage.

utterance: #Um, is there a plan you would like to hear about first?

utterance: Actually, I think I'll have to try another day. Looks like I got another call to take.

utterance: Okay, that's fine sir. What I can do is send you your account information to the email you gave me.

utterance: Oh, okay. That'll work.

utterance: When you get to our website, Rivertown Insurance dot com, you'll see a place to login for existing customers.

utterance: Now, the first time you login, you'll need your new customer number as your username, which you'll find in your email, and your temporary password.

utterance: Once you login, you'll have to change them to something different. But you'll be able to see the different plans and pick out one that interests you.

utterance: Sounds good! I'll check that later then.

utterance: Okay, sir. Is there anything else I can do for you before you leave?

utterance: No, I'm good. Really got to take this call. It's on my other phone, and they keep calling back.

utterance: Alright then. I'm glad I could assist you today, and if you have any questions in the future, just give us a call.

utterance: Alright, thanks!

utterance: You're welcome! Have a great day.

utterance: You too! Good-bye!

utterance: Good-bye!


utterance: Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you. How may I help you today?

utterance: Okay, so I transferred some money from Paypal, right? I transferred straight, transferred it straight to my account.

utterance: But I got a letter in the mail from Rivertown saying my payment didn't go through, and I was like, why? I sent the money!

utterance: So, I figure something went wrong with the system or something, I don't know.

utterance: Okay, so what you're saying is you tried to pay a bill but the payment didn't go through after you sent money from Paypal, is that correct?

utterance: Yes, exactly.

utterance: Okay, maam. I can help you with that, no problem. Can I get your name and your date of birth?

utterance: My name is Stacey MacIntyre.

utterance: Alright.

utterance: My date of birth is twelve twenty-nine ninety.

utterance: Perfect. What's your customer number?

utterance: My customer number? #Uh, hang on. I gotta get that.

utterance: Sure, no problem.

utterance: Got it! Okay, it's flipping to the front. Oh! Thirty twenty-nine. Forty-one fifty two.

utterance: Thank you. Please give me a moment while I get your information up.

utterance: Okay.

utterance: Alright, I see that there was an attempt from our end to get payment for the Petcare Preferred plan, but it failed to go through.

utterance: But why?

utterance: Well, let's see. The attempt was made on last Thursday, so a week ago. It looks like the system tried two more times, but all attempts failed.

utterance: But the payment was there! I don't understand this. This is messed up.

utterance: I'm sorry, maam. I'll do my best to help you out with this. Can you confirm the day you did the Paypal transfer?

utterance: It was on Wednesday the third.

utterance: Okay, okay. I think I figured this out. With services like Paypal, and most other banks actually, it can take up to three business days to complete a transfer.

utterance: And it can take even longer if you try to transfer on the weekend since those days aren't business days.

utterance: Our system typically stops trying to get payments after the third attempt. What probably happened was your money showed up after we had already done the last attempt.

utterance: Oh!

utterance: Yeah, so, after that we typically just send a letter to the customer letting them know that their payment still needs to be made.

utterance: Well, I've still got the money so, can I pay my balance now?

utterance: You sure can! I see that we've only got your bank account listed. Did you want to add a debit or credit card to your account?

utterance: #Uh, yeah. I'll do that. I'd also like to make it my preferred method of pay.

utterance: I can do that for you. Just give me the numbers when you're ready.

utterance: It's six five eight nine. Nine two two five. Three nine eight six. Five six seven six.

utterance: Expiration date?

utterance: Oh five twenty-two.

utterance: And the three digits on the back?

utterance: Four oh six.

utterance: Alright, maam, I have that set up for you. I've also made the card your preferred method of pay.

utterance: Thank you! Do you know how long it'll take to get the payment from my account?

utterance: It should only take one business day.

utterance: Really? That's it?

utterance: Usually that's the case. The longest it could take for us is three or four days.

utterance: Oh, good! Can you send a receipt for the payment to my email?

utterance: I can! Is s. t. a. c. e. one zero at gmail dot com still a good email for you?

utterance: Yep, it's good!

utterance: Alright, I'll get that sent. Is there anything else I can do for you?

utterance: No, that's all.

utterance: Alright, sorry for the trouble this may have caused you.

utterance: No, no! Don't be sorry! It wasn't your fault. I'm sorry for putting all that anger on you.

utterance: It's alright. I know how frustrating these things can get.

utterance: Well, thanks again for your help!

utterance: No problem, it was a pleasure! You have a great day!

utterance: You too! Bye!

utterance: Good-bye!


utterance: Hello! Thank you for calling Rivertown Insurance. My name is Marie, and I will be assisting you. How may I help you today?

utterance: #Um, I need to change it so that I'm not billed automatically.

utterance: Okay, may I have your last name?

utterance: Koleman, spelled with a K.

utterance: And your first name?

utterance: Dana.

utterance: Alright. What's your date of birth?

utterance: #Um, it's seven ninteen nineteen eighty-five.

utterance: Okay, and--.

utterance: Oh, wait! I meant nineteen eighty-four, sorry.

utterance: That's okay, I got it! Ninteen eighty-four. Can you verify your address for me? What's the street?

utterance: The street is ninety-seven sixty-four Highland Lane. Highland is one word.

utterance: The city and state?

utterance: Johnston, Rhode Island.

utterance: Alright. And the zip code?

utterance: Zero two nine one nine.

utterance: Lastly, I need your customer number.

utterance: #Uh, it's two one seven five zero zero nine eight.

utterance: Okay, thank you! Please give me a moment while I look up your information.

utterance: Sure.

utterance: Let's see. Alright, I see that you're currently being billed for eighty-three thirty-three a month with our Basic Auto plan.

utterance: You also have automatic billing for our Petcare Basic plan billed five hundred a year. Which plan did you want to cancel.

utterance: automatic billing for?

utterance: The Petcare Basic plan. Some new health bills appeared, and I can't afford it anymore. Atleast not right now.

utterance: Sorry to hear to hear that. I hope things get better for you.

utterance: Thank you. I'm hoping.

utterance: I'll take care of that for you. Just a moment.

utterance: Okay.

utterance: Alright, I've got that cancelled for you so you shouldn't be billed for the Petcare Basic plan anymore.

utterance: Thanks again. I think Rover will be fine for a while, my dog. He's pretty healthy and hasn't had any problems.

utterance: That's good to hear! Now, it can take up to one business day for the change to be fully effective.

utterance: #Uh huh.

utterance: So, if you're still billed for the plan, call us back and we'll give you a refund for that charge.

utterance: Okay. I don't think I was due to be billed anytime soon though, was I?

utterance: Let me see. No, you're about a week ahead of the scheduled billing. You shouldn't be charged at all.

utterance: Okay, good.

utterance: Yes, I'd also like to change the card that is used for the auto payments.

utterance: Alright, you can give me the card number when you're ready.

utterance: Oh, give me a moment! I forgot to take it out !

utterance: Alright, take your time.

utterance: Got it! It's four zero one one. Two five one two.

utterance: #Uh huh.

utterance: Eight zero seven seven. Three five nine nine.

utterance: Okay. And the name on the card?

utterance: Dana Koleman, spelled with a K.

utterance: Alright. Thank you for reminding me. I almost put in a C!

utterance: Yeah, it's not a usual spelling!

utterance: What's the three digits on the back?

utterance: Eight one three.

utterance: Alright, I've got that updated for you! Is there anything else I can do for you today?

utterance: No, that'll be it. That's everything.

utterance: Okay, well miss Koleman, I hope you enjoy the rest of your day! Thank you for calling Rivertown Insurance. If you find that you need help with something concerning your account, just give us a call back.

utterance: Alright, thank you very much!

utterance: No problem. Have a good day!

utterance: You, too.

utterance: Thanks. Good-bye!

utterance: Bye!


utterance: Good afternoon and thank you for calling Rivertown Insurance, my name is Don, how may I help you?

utterance: Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.

utterance: Sure, I can do that. Are you aware of all of our cancellation conditions, restrictions, and fees?

utterance: #Um, I'm not sure. I just, we're moving into my mother's place in two months and selling our house and it's all a bit quick I realize but we're selling and we need to like, cancel the policy as soon as possible.

utterance: Absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now.

utterance: Yes, please, that would be great.

utterance: Sure, sure. So if you don't mind, I'll just pull up your account so that I can take a look at the policy and see what we're working with. May I have your first and last name and your date of birth?

utterance: Yeah, yeah. It's Emily Campbell, c. a. m. p. b. e. double l. The date of birth is June eleventh, nineteen ninety two.

utterance: Perfect, thank you. And can I also have your customer number? It's the eight digit number on the upper right hand of your your screen when you log onto your account.

utterance: #Um, actually I'm afraid our internet is down at the moment, which is why I've had to call. Hopefully it will be up soon, but for the moment is there another way or do I need to call back later?

utterance: No worries, ma'am, I totally understand! My internet at home is spotty, too. I can work with your phone number, social security number, and the answer to the security question that you chose when you made the account. Can we start with the phone number?

utterance: Right, thank you. #Um, yes. Is it possible that there are multiple on file? I'm not exactly sure which one I, which phone number we registered with.

utterance: Yes, there can be more than one! Any of your registered phone numbers will work.

utterance: Okay, okay. Just to be sure, it's probably my own cell phone. The number for that is five one three, four four eight, nine nine two two.

utterance: Okay, I have five one three, forty four eight, ninety nine twenty two. Is that correct?

utterance: Yes, lots of double digits .

utterance: Indeed! And I just need your social security number next.

utterance: Sure. Are you ready for it?

utterance: Yep!

utterance: Okay. Two seven eight, eighty two, seven eight nine nine.

utterance: Two seven eight, eight two seven eight nine nine. Correct?

utterance: Yes sir.

utterance: Wonderful! So I think I have your, your account right here, I just need you to verify the answer to your security question for me please.

utterance: Sure.

utterance: Let's see the question I have here is what is the name of your first pet?

utterance: #Oh! Applebees. Like the restaurant, no apostrophe. He was a hamster .

utterance: What a wonderful name for hamster! Are you a huge fan of the restaurant, then?

utterance: Ironically no! I think my parents were discussing dinner when I picked him out, the word just kind of stuck in my six-year-old brain .

utterance: #Ah, that's adorable! Well it seems I have your account right here, so we can get started cancelling your policy.

utterance: Great, thank you!

utterance: Sure thing! So I see here that you've held a home preferred policy for approximately the past six and a half years, seeing as you started that particular policy in February of twenty fifteen. Can you just verify that policy number with me? It's an eight digit number.

utterance: Yes, I think I had it written down. Just a moment. #Ah! Luckily I got it before the Wi-Fi went out. What I have here is six eight seven six six eight six zero. Is that the one you're looking at? I mean, we should we only have the one home!

utterance: Yep, that's the one! I just had to be sure. Okay, great, let's see. So there is a sixty day policy minimum, but you're far past that. Looking at your your payments page, here, I also see that you've paid the policy off for the entirety of the year up to next February.

utterance: Yes, we did do that. Is that money is it lost when we cancel the policy or is there like, some sort of refund?

utterance: Yeah, yeah, we do do a sort of refund type thing when you cancel a policy that has already been paid off for the year. So in this case, depending on when you decide to oh my gosh. I blanked on the word. I'm sorry. Cancel! Duh. When you decide to set your cancelation date, the policy is refunded for the unused months that you've paid beyond that date.

utterance: Okay, right. Yeah. Is there some sort of a fee for cancelling? I think I read something somewhere. That they can be sort of expensive fees?

utterance: Normally, yes, there would be a fee if you were cancelling the insurance to swap providers or just because but, because you're selling your home and moving, there is no fee. Eventually there will be no home to insure, so the policy essentially just ends.

utterance: #Oh wow, okay. That's a relief! Okay. So what needs to be done now?

utterance: So basically at this point you would.

utterance: Gemmy stop! Stop it! Hey. Sweetheart, sit down. Mommy is on the phone, she's very busy. I'm so sorry, my daughter just woke up from a nap.

utterance: No worries! I totally understand. So as I was saying, your next steps are essentially to just confirm the cancellation and set a date. I've verified through your account that there are going to be no fees, only a reimbursement for your overpayment, and no restrictions because you've had the policy for so long.

utterance: Okay, yeah. #Um, I'm sorry. Just a moment. Gemmy, hey. Sweety you know where the carrots are. Why don't you get a snack. Yes. In there. Thank you. Go ahead and sit at the table and be very quiet okay, just for a moment. Hi. Sorry. So, confirming?

utterance: No, no worries, really. Take your time if you need.

utterance: Thank you. I think she's good for the moment .

utterance: Okay, great. So I just need a verbal confirmation that you'd like to proceed with cancelling your policy. Actually, wait. I'm sorry, have you set a sale date on your home? I mean, has it already been sold?

utterance: absolutely no worries, ma'am. If it's alright with you, I can go over some of that information right now.

utterance: Okay, perfect! So we'll want to end the policy that day, then. That way you can be sure that no issues will come up at the last minute and make your move a living nightmare .

utterance: Sounds good, I'd appreciate avoiding that if possible! .

utterance: Great, great. So can I just have your verbal confirmation that you'd like to cancel the policy?

utterance: Yes. I'd like to cancel my home insurance policy. Was that enough?

utterance: Perfect, it totally was. And I'll set the end date here for the twentieth of November. Can I have your verbal confirmation of that, as well?

utterance: Yes. The twentieth of November, two thousand and twenty one.

utterance: Great. So there are some steps that you need to take, just to confirm this all with extra security measures and whatnot. At this point it's up to you to complete the cancellation of the policy. You'll have to either send a formal letter to our main office in Louisiana or confirm your cancellation on our website. Would you like the office address?

utterance: No, that's that's alright, thank you. Is confirming on the website difficult?

utterance: Not at all! Once your internet is back up, all you'll need to do is log on and there should be a notification in your account inbox that will lead you to the correct page. If I recall, the instructions are very clear and easy to follow. If there's no notification, there should be a header at the top labeled my account, hover over that until you get the drop down bar. Then click on my policies and that should take you to the correct page.

utterance: Okay, notifications, account, policies. Got it.

utterance: Yep! You should also be receiving an email from us requesting confirmation of your cancellation. After you've confirmed everything, you'll receive one or two more emails with the confirmation and your updated information, and then a week or so later another email regarding your refund of excessive payments. Just be sure to double check everything before you submit!

utterance: Okay, that sounds great. Thank you so much I'm sorry. What was your name again? I should really write it down.

utterance: No worries! It's Don, d. o. n.

utterance: Don. Thank you again, Don.

utterance: It was a pleasure to help you! Is there anything else I can help you with today, missus Campbell?

utterance: No, but thank you so much Don. You have a great day!

utterance: You too, ma'am! Have a good one!

utterance: Bye!

utterance: Good bye.


utterance: Thank you for calling Rivertown Insurance, my name is Kelsey. How may I help you?

utterance: Hi Kelsey, you, Kelsey, right?

utterance: Yep! Kelsey, with an e. y.

utterance: Great. Right. #Er, I'm sorry. Does Rivertown cover cars? It's just, we had to cancel our previous insurance for for a number of reasons, and I've got two vehicles I need to cover.

utterance: No worries ma'am. We do offer plans for automobiles! We also offer coverage on homes, condos, pets, life insurance, and let me see. Oh, renter's insurance.

utterance: Oh wow. Pet insurance? Really?

utterance: Yes ma'am.

utterance: Interesting. Well, can you tell me more about your vehicle coverage? Like, monthly rates, deductible, and discounts and whatnot?

utterance: Absolutely. All of our plans come in tiers. For automobiles, we offer basic auto, preferred auto, and complete auto. Basic starts at one thousand dollars, preferred at fifteen hundred, and complete at two thousand. The main differences in our plans are the deductibles you pay in the event of an accident, breakdown, et cetera. If I can ask, do you do you have an account with us? Have you taken a look at our website?

utterance: I did browse the website briefly, yes. But, I was a bit pressed for time and I'm pretty bad with computers . My husband is the tech savvy one, but he's at work at the moment.

utterance: [Laughter] I understand completely. If you'd like, I'd be happy to set up an account with you right now. This will give you access to the more informative parts of our website and allow us to work towards a plan that meets all your needs.

utterance: Yeah, that would be. That would be great, actually.

utterance: Great! Let me just bring up the form here. It's Just a moment, my computer seems to be lagging. In a minute what I'll need from you to start, is just your full name and date of birth.

utterance: Sure. Let me know when you're ready.

utterance: Uh-huh. Thank you. Okay, it seems to be good to go. So your name and date of birth?

utterance: Yeah. It's Isabel Wilbur, w. i. l. b. u. r.

utterance: Uh-huh.

utterance: And three, thirteen, nineteen eighty two. Did you get that?

utterance: Yep. Perfect. So next I'll need a current phone number and home address. Can I also get an email adress?

utterance: #Uh, you can go ahead and put nine one eight, no, no. Sorry. Wait. That should be four oh five, six fifteen, eighty two seventy two. That's my cell and.

utterance: Okay, so. #Oh, I'm sorry I cut you off.

utterance: No, no, it's fine.

utterance: Okay, so just to verify that number, let me see. What I have here is four zero five six one five eight two seven two, is that correct?

utterance: Yes, that's correct.

utterance: And your current address?

utterance: #Uh, that would be two three three seven Henry Forde Ave. That's Forde with an e at the end. The city is Sapulpa, Oklahoma, seven four zero six six.

utterance: Hey, Sapulpa! My mother grew up there, how cool. So Henry Forde, spelled f. o. r. d. e., correct?

utterance: #Oh my gosh, that's crazy! We just moved here four months ago from New York and, it's an, a neat city. Totally different though! But, yes, that's that's correct.

utterance: Perfect. And wow what a big move! If you get the chance, my mother always went on about these, these. They were like, Summer carnivals? I never got to go, but she would go on. Said they were great for kids and adults too. Fun way to get out.

utterance: That sounds fun, thanks! I'll tell my husband to keep his ears open for carnivals and stuff .

utterance: Yeah, yeah! So your account here, the last things I'm going to need are a security question, in case you're locked out of your, account, and just your social. The full thing, not just the last four. We don't share or sell any information connected to your account, so this will be, this will be completely private. #Oh! And your email address, please.

utterance: Okay. Yeah. Thank you. The email is my full name, no spaces, at gmail. So just isabelwilbur at gmail. And the the social is four forty five, thirty four, eighty four twenty eight.

utterance: I'm sorry, I misheard. You said eight four or eighty and then a four? I think I may have missed that that last one, too.

utterance: The last four are eight four two eight. Want to check that back with me?

utterance: Please. So I have four four five, Three four, eight four two eight. Is that right?

utterance: Yep, you got it.

utterance: Okay, thank you . These numbers always get me. So the security question. Why don't we go with either your mother's maiden name, or the name of your childhood best friend.

utterance: #Um, sure, that works. My I guess my mother's maiden name, then. It was, it was Walters, w. a. l. t. e. r. s.

utterance: Perfect, thank you. So

utterance: Will my husband be able to access this account?

utterance: #Oh. Yeah, of course. All you need to do is be sure that he knows the answer to, to your security question. I believe the process for accessing the online account is quite simple, as well, You'll just have to, You'll need your customer username and a password. As soon as I hit submit here on my, on my screen, you should recieve and email in the next few hours with that information. Then you just go to our website and log in once and you can, change your password from the randomly assigned one.

utterance: Okay, okay. Yeah. Okay. And your website is, it's. You know, never mind, I can just. My husband can find it .

utterance: Sure, sure! It's very easy to find. Even just, typing Rivertown Insurance into Google will bring it right up. Our page is the one with the bright green header so, if your eyes hurt you're in the right place .

utterance: [Laughter] Okay Kelsey well thank you so much! You've been very helpful. So, the account is good to go? Do I need to do anything else? Like, I don't know.

utterance: No, no, that's it! Are you interested in enrolling in a plan right away? Now that I have your, your account right here, we can get you set up with a plan. Rivertown prides itself on rapid service and coverage, so we can ensure a short waiting period if you, if you'd like to proceed today.

utterance: Well, actually if it's alright I'd prefer to wait until my husband is available. He took care of most of our previous insurance, things and I. I just. #Um. If it's okay, yeah, I'll just wait on that. Please.

utterance: No problem at all! You just call us back and a representative will help you find the perfect plan and get everything, everything in order. Do you.

utterance: Actually, I. #Oh wow, I'm sorry, that was so rude. I just, you just, you reminded me, do you have any special discounts or benefits? Our previous insurance, well, we, I have a son, he just turned nineteen and he got his license maybe what. Three months ago? And we have two cars, I think I maybe. Maybe I said? But anyway. Our insurance offered us discounts because we went so long or, you know. Just, so long without tickets or accidents? And they gave us a small discount on our rates because of course they're a little higher covering our son now because, because he's driving. And there was, I think there was like, maybe a discount because we covered two two vehicles? I'm sorry, I'm totally rambling I just. We want to find the right, the right insurance and company and everything.

utterance: No worries, miss Wilbur, it's totally fine. We do offer discounts, most of them long term for like you mentioned, good driving records and safety. As for insuring two vehicles, our auto insurance rates are like many companies and we, we base them on the type of vehicle, the year, all of those things paired with the the tier you choose and the coverage we anticipate fulfilling.

utterance: Uh-huh.

utterance: And if you want to look into those things more I'm happy to stay on the line and we can discuss, the types of cars you have and I can maybe, maybe give a rough estimate. We also have, if I remember, yeah. We have a pretty decent FAQ, that is freauently asked questions, page on our website. It's super easy to see, blue tab at the top. That advertises and explains a lot of the discounts that we have. You just scroll.

utterance: Right.

utterance: Scroll down to the middle section, sort of. It has a big header that says automobile coverage. That will probably help a lot. And you can always call back.

utterance: Okay, yeah. That sounds good. I think I'll have my husband check it out, to be honest I don't, I I don't even know the specifics of the car he drives . Some big red thing. I don't know.

utterance: [Laughter] Okay well sounds great miss Wilbur. Just call us back and let us know what we can do for you if you if you decide to proceed. Our customer service hours are twenty four seven, and the number is the same no matter what you're calling for.

utterance: Thank you so much, Kelsey. You've been a great help.

utterance: Absolutely. Is there anything else I can do for you today ma'am?

utterance: No, I think that's it! Thank you so much for your time. You have a great day, now.

utterance: You too.

utterance: Uh-huh. Bye!

utterance: Bye bye!