utterance: Hi thank you for calling Rivertown insurance this is Jennifer speaking how could I help you today?

utterance: Uh-huh hello Jennifer I just moved in to a new apartment and someone told me I have to have renters insurance?

utterance: Well the truth is you don't have to have it, your landlord should have the property covered but your belongings are not.

utterance: So if there's like a robbery my stuff wouldn't be insured?

utterance: No ma'am only damage to the property.

utterance: #Hm could you get me a quote for that?

utterance: Sure thing could I get your first and last name ma'am?

utterance: Brandy Boon b.r.a.n.d.y b.o.o.n.

utterance: Brandy Boom ok and.

utterance: Huh no it's Boon with a n like net.

utterance: Oh I'm sorry ma'am I'll fix that.

utterance: Mhm no problem.

utterance: What is the apartment address miss Boon?

utterance: Jeez it's three one three East Merigold Street.

utterance: and the city and zip?

utterance: Mhm zip code is five four three two six and it's Bombard, Bombard Oklahoma.

utterance: Thank you, do you know the name of the complex?

utterance: Uh-huh I'm pretty sure it's Evercreek Garden?

utterance: Uh-huh.

utterance: Oh I gave you the wrong zip it's five four three two five.

utterance: Oh okay thank you, everything else is right?

utterance: Mhm should be is that all?

utterance: Sorry not yet what kind of apartment is it?

utterance: A du-duplex.

utterance: Mhm, and do you know your apartment fax number?

utterance: Nah could you give me five minutes I'll walk to the office and get it.

utterance: Sure thing miss Boon no rush.

utterance: Whoa sorry to keep you waiting the fax number is one one three one two four three two one seven

utterance: One one three one two four three two one seven?

utterance: Mhm.

utterance: Whew we're almost there could I get your birthdate?

utterance: Uh-huh February fourtheen nineteen ninety four.

utterance: Got it, when were you planning to begin this policy?

utterance: Huh most likely as soon as possible I guess.

utterance: Mhm and do you have a approximate value for all the property you would like to have covered?

utterance: #Um probably one hundred and fifteen thousand dollars?

utterance: One hundred and fiften thousand okay would you like our base tier plan or our high tier plan? #Um you're eligible for both.

utterance: Eee I think I'll go with the high tier plan could you tell me more about it?

utterance: Mhm sure thing, this plan covers your belongings in the event of a fire, robbery, windstormiss water damage things of that nature.

utterance: Mhm.

utterance: The items we cover are electronics and all aplliances within the home.

utterance: Yay.

utterance: We also cover furniture, clothing, we cover any expenses if you find yourself unable to stay at your residence.

utterance: Uh-huh.

utterance: In the even of someone being injured on your property or accidental damage to someone else's property that is covered too.

utterance: Mhm sounds like that's what I'm looking for.

utterance: I have a link to your quote here that I processed could I get a good email for you?

utterance: Mhm BoonBoonBae at yahoo dot com.

utterance: Sorry could you spell that for me?

utterance: Mhm b.o.o.n.b.o.o.n.b.a.e BoonBoonBae capital b's.

utterance: Got it thank you you should receive that in a few minutes, you can enroll online or call back or assistance with that, anything else maa'am?

utterance: Nah I'll probably call back but maybe I'll do it online. Thank you Jennifer!

utterance: Mhm no problem have a good day, goodbye.

utterance: Bye!


speaker_role: Agent

utterance: Hello hello, this Amy with Rivertown Insurance how can I help you?

speaker_role: Customer

utterance: Yep hello h-how do I check my balance I can do it over the phone right?

utterance: Yes sir you can can I get your first and last name?

utterance: Name's Stephen Maxxy or maybe Terry? Steph?

utterance: Uh-huh Stephen like s.t.e.p.h.e.n?

utterance: Mhm.

utterance: Maxxy, m.a.x.y?

utterance: Nah there's two x's m.a.x.x.y.

utterance: #Ah got it thank you, you wouldn't happen to know your customer number would you?

utterance: Mhm try eight five six seven eight four nine six.

utterance: #Uh nope sorry didn't work.

utterance: Oh okay maybe try five eight seven four three one eight zero.

utterance: #Hm still didn't work.

utterance: #Uh-oh alright let me go look for my card be right back.

utterance: Sure thing.

utterance: #Uh I actually couldn't find it but is there another way to

utterance: Mhm I'll just need your r-registered phone number and your social security number.

utterance: Whew, five four seven nine nine nine five six seven two

utterance: You said five four seven nine nine nine five six seven two right?

utterance: Mhm and my my social is nine four one four four #two eight nine six.

utterance: Got it, nine four one four four two eight nine six?

utterance: Uh-huh that's it. #Um actually.

utterance: Mhm.

utterance: It's nine four seven not nine four one.

utterance: Oh so it's nine four seven four four two eight nine six?

utterance: Yep, my bad .

utterance: Oh okay that worked I see your profile here.

utterance: Yay.

utterance: Mhm so you said you wanted to see your balance right?

utterance: Yes please.

utterance: Your current balance shows you owe five hundred and eighty seven dollars.

utterance: Jeez, good thing I decided to check .

utterance: Would you like to make a payment on th-this now?

utterance: Uh-huh yes I would like to but do I have to pay it all at once?

utterance: Well no we could set up a recurring payment if you would like.

utterance: Mhm I'm interested in that what would the bill period be how much per

utterance: We could do a six month long recurring bill witha one month billing period and that would come out to.

utterance: #Hm ninety seven dollars and eighty three cents.

utterance: Yep that's it you were pretty fast right there.

utterance: I was in math club in high school I guess it helps sometimes .

utterance: #Ah so mister Maxxy would you like to go through with the recurring payment or

utterance: Yep I'll do that!

utterance: Oh ok are you going to make these payment with your card or your checking account.

utterance: #Hm I'll use my credit card the number is one two four three five seven nine eight nine nine three one two three four three.

utterance: One two four.

utterance: Mhm.

utterance: Three five seven.

utterance: Uh-huh.

utterance: Nine eight nine three.

utterance: Mhm.

utterance: One two three four three.

utterance: Yep! My CVV is four seven zero and the expiration date is eleven twenty five.

utterance: Mhm so your CVV is four seven zero?

utterance: Yes ma'am.

utterance: And your card expires November of twenty twenty five?

utterance: Yep!

utterance: Alright mister Maxxy that's all the information I needed your first payment has been made today August fourth twenty twenty.

utterance: Thank you Amy, so next month on the fourth I'll be charged again?

utterance: Yes sir that's right for another five months then we send a #email with your receipt.

utterance: Yay sounds great, thanks again for the help.

utterance: Of c-course, and thank you sir for calling Rivertown Insurance, Have a-a good day!

utterance: Thank you goodbye!

utterance: Bye Bye!


utterance: Hello thank you for calling Rivertown I'm Ashley how can I help you?

utterance: Yep I wanted to get an auto quote it said I could do that over the phone.

utterance: Uh-huh are you a existing customer or

utterance: Yep I already have an account other plans all that .

utterance: Oh, great could I get your first and last name please?

utterance: Mhm Miranda m.i.r.a.n.d.a Cosco c.o.s.c.o.

utterance: Uh-huh, Miss Cosco are you still living in Florida?

utterance: Mhm yes ma'am I am.

utterance: Uh-huh could you confirm for me your birthdate?

utterance: #Um yeah April fourth nineteen ninety eight.

utterance: Oh ninety eight? Twins .

utterance: Yay .

utterance: Miss Cosco did you know what base plan you were looking for?

utterance: Nah I hadn't really looked what do you recommend twin? .

utterance: #Um I would probably recommend the Preferred Auto plan, I think it's fairly priced with good coverages.

utterance: Oh could you tell me about the coverages?

utterance: Mhm sure thing. #Um your vehicle wouldn't happen to be registered as a taxi would it?

utterance: Nah .

utterance: Oh okay just checking well the state of Florida requires drivers to have their PIP and PDL insurance.

utterance: Mhm.

utterance: #Uh PIP is personal injury protection in the event that you get hurt in an accident.

utterance: Whew gotta have that .

utterance: Mhm and PDL covers damage to other people's property that you may cause.

utterance: Mhm makes sense.

utterance: Also required and included in this plan is your BIL coverages.

utterance: Sorry but what are those?

utterance: Oh no worries BIL is bodily injury liability it covers medical expenses to a another person you may cause damage to in an accident.

utterance: Uh-huh is that all?

utterance: No ma'am with the preferred plan we also offer comprehensive and collision coverages for your vehicle.

utterance: Oh is that like if my car gets messed up?

utterance: Mhm collision covers damage to your vehicle in the event of an accident.

utterance: Mhm.

utterance: And comprehensive covers damage to your vehicle caused by things such as weather or damage while parked.

utterance: Oh this plan does sound pretty good

utterance: Yes ma'am that's why it's our preferred plan.

utterance: Uh-huh well I'll probably go with that plan then you convinced me .

utterance: Mhm sounds good lets get back to that quote what is the make of the vehicle?

utterance: Oh Mercedes Mercedes-Benz.

utterance: Mhm what model?

utterance: Eee G fivefifty SUV.

utterance: G five fifty?

utterance: Mhm.

utterance: Got it. #Um what year?

utterance: Twenty twenty?

utterance: Mhm.

utterance: #Um no twenty twenty one actually.

utterance: Oh okay do you know the mileage? #Um if it's twenty twenty one there shouldn't be that much.

utterance: Huh actually I haven't driven it yet because I didn't have insurance .

utterance: Oh I see so zero miles got it Would you prefer to be called with your quote or get an email?

utterance: #Uh how long will it take? #Um I guess email it to me.

utterance: #Um it should take just a few hours I imagine.

utterance: Oh nice!

utterance: Mhm could I get your email address please? we don't have one on file yet.

utterance: Mhm it's coco for cosco three at yahoo dot com.

utterance: Thank you, you should expect the quote in your email sometime today.

utterance: Yay can't wait to drive again .

utterance: Mhm I'm sure, is there anything else I could help you with? Any questions?

utterance: Nah that's it thank you though bye twin!

utterance: Goodbye! Have a nice night!


utterance: Hello John here! #Um thank you for calling Rivertown Insurance today how can I help you?

utterance: Uh-huh hello I'm going to be moving soon

utterance: Mhm were you looking to change the address you have on file?

utterance: Oh yes I guess can I only change it through the phone?

utterance: No ma'am you can also change it online but you'll need to verify the change with an official document.

utterance: Uh-huh do I need those documents now?

utterance: Nope over the phone I can directly change it for you.

utterance: Oh great lets just do it now then.

utterance: Mhm sure thing ma'am could I get a first and last name?

utterance: Olivia Asensio.

utterance: Olivia o.l.i.v.i.a?

utterance: Mhm and a.s.e.n.s.i.o.

utterance: Oh ok got it, do you have your customer number?

utterance: #Ah sorry I'm not home right now I don't think I have it on me but let me check my purse.

utterance: Mhm no problem.

utterance: #Um five three four six? Is that it?

utterance: Whoa no your customer number is a eight digits ma'am.

utterance: Oh my bad I guess I don't have it then.

utterance: #Hm that's fine, do you know your social security number?

utterance: Mhm nine five nine.

utterance: Nine five nine.

utterance: Three four

utterance: Three four.

utterance: Mhm six five nine eight.

utterance: Nine five nine three four six five nine eight right?

utterance: Mhm need anything else?

utterance: Uh-huh do you want to keep the number on file? #Uh three one six two four two one one six five.

utterance: #Um yup use that one.

utterance: Mhm will do, when exactly was it that you were going to move?

utterance: Huh I move in a week from now.

utterance: Mhm got it, what is your old ad-address?

utterance: Eight four two Garlan Avenue.

utterance: Mhm g.a.r.l.i.n Garlin?

utterance: Nah g.a.r.l.a.n.

utterance: Oh okay thanks. #Um the city and state?

utterance: Kawal Minnesota that's Kawal k.a.w.a.l.

utterance: Mhm thank you. #Ah what's the zip code for that area?

utterance: Oh it's five six four four one.

utterance: Five six four four one?

utterance: Mhm.

utterance: Thank you very much sorry I forgot to ask what's your date of birth?

utterance: Oh July se-seventh nineteen eighty nine.

utterance: Got it. #Um could you let me know your new address so I can go ahead and input the change.

utterance: Mhm it's five one two East Blender Drive.

utterance: Uh-huh and is this in the same city and state?

utterance: Nah same state the city is Toolin. T.o.o.l.i.n.

utterance: Mhm. What about the zip code?

utterance: Yep the zip code is the same.

utterance: Okay wonderful all done there you should get your new cards on the same week you move in.

utterance: Oh great thank you. That's all then?

utterance: Mhm should be anything else I could help with ma'am?

utterance: #Um no thank you though.

utterance: Sure thing, have a great day goodbye.

utterance: Bye bye!


utterance: Hello hello, Jessica Brightley here agent for Rivertown Insurance could I help you today?

utterance: Mhm I'm a n-new customer

utterance: Oh great, have you already created your user account?

utterance: Nah do I do that online or?

utterance: Yes sir you can do it online or we could do it right now over the phone.

utterance: Huh that's pretty sweet yeah let's do it now.

utterance: Wonderful could I get your first and last name please sir?

utterance: Yep Christopher with an h

utterance: C.h.r.i.s.t.o.p.h.e.r?

utterance: Yep Lodan l.o.d.a.n.

utterance: Uh-huh t-thank you what phone number would you like to use for your account?

utterance: Huh go ahead and use this number two seven six.

utterance: Two seven six.

utterance: Five five three six four.

utterance: Mhm five five three six four.

utterance: Eee one zero.

utterance: So two seven six five five three #u six four one zero, right?

utterance: Mhm you got it.

utterance: Great! So to finish making your account I have to set up a security quesion

utterance: Mhm.

utterance: Do do you know your mothers maiden name?

utterance: Nah sorry.

utterance: That's fine sir what about the name of your first pet?

utterance: Oh yeah it's barnacle.

utterance: B.a.r.n.a.c.l.e?

utterance: Yep.

utterance: Thank you your account is created now we have to fill out the personal information.

utterance: Uh-huh go for it.

utterance: Could I get your date of birth and social security number please?

utterance: Huh I was born December seventeenth two thousand.

utterance: Mhm and your social?

utterance: Eee I think let me go look for it sorry I don't know it by memory.

utterance: Oh that's fine sir take your time I'll be waiting.

utterance: Thak you it's eight digits right?

utterance: Yes sir it is.

utterance: Uh-huh I think here it is five five one.

utterance: Five five one mhm.

utterance: Two six.

utterance: Mhm.

utterance: Three eight six four.

utterance: Five five one two six three eight six four got it thank you.

utterance: Sure thing what else do you need?

utterance: Oh could I get your street address? And the city, state and zip code it's in?

utterance: For sure my street is nine eight one three Cooper Drive.

utterance: Nine eight one three Cooper is that c.o.o.p.e.r?

utterance: Yes ma'am it is.

utterance: Thank you you can go ahead with the rest.

utterance: Uh-huh well the state is Texas and I live in Wichita City the zipcode is six one two eight six.

utterance: Six one two eight six.

utterance: Mhm.

utterance: Wichita City how is that spelled?

utterance: W.i.c.h.i.t.a.

utterance: Thank you sir. #Um account is fully created and filled out is there anything else I could help you with today?

utterance: Nah I think I'll do the rest another day but thank you for the help.

utterance: My pleasure sir if you have any question or concerns feel free to call us.

utterance: Uh-huh will do could I call you specifically?

utterance: Yes sir just ask for me and if I'm available I'll pick up the transfer or we can set an appointment for later.

utterance: Oh great thank you your name was Jessica Brightley right?

utterance: Yes sir.

utterance: Okay I'll make sure to ask for you.

utterance: I appreciate that sir I'll look forward to it have a good day, goodbye.

utterance: Bye!


utterance: Hello I'm Dan, your local Rivertown Insurance agent how can I help you?

utterance: Yep do you guys have insurance for like a-apartments?

utterance: Mhm we do in fact our renters insurance.

utterance: Oh good could you tell me more

utterance: Mhm do you already have a plan with us?

utterance: Nah this is like my first time

utterance: Oh okay so you're a new customer?

utterance: Uh-huh.

utterance: Mhm so we'll have to get you a account created first.

utterance: Huh alright.

utterance: Eee first and last name ma'am?

utterance: Melinda Rosertberry.

utterance: Melinda? M.e.l.i.n.d.a?

utterance: Yep r.o.s.e.r.t.b.e.r.r.y.

utterance: Whoa sorry could you repeat that.

utterance: Uh-huh r.o.s.e.r.t.b.e.r.r.y.

utterance: Oh got it thank you ma'am.

utterance: Mhm.

utterance: Is the number you would like to use five one three seven six one two three three one?

utterance: Nah not this number use I'm about to read it out hold on five one six.

utterance: Five one six.

utterance: Nine two five four.

utterance: Mhm got it.

utterance: Six six six.

utterance: Six six six?

utterance: Mhm.

utterance: #Er five one six nine two five four six six six?

utterance: Uh-huh yep.

utterance: Thank you very much could you read your social security out to me?

utterance: Mhm let me hold up ok here it is one one two.

utterance: One one two.

utterance: Mhm seven nine zero zero one two.

utterance: Got it thank you.

utterance: One one two seven nine zero zero one two?

utterance: Yes ma'am that's what I got.

utterance: Oh okay.

utterance: What's your address?

utterance: Eee six one five Beltlane Road.

utterance: Six one five got it what city and state are you located in ma'am?

utterance: Melbrone California.

utterance: Uh-huh and what's the zipcode for your area?

utterance: It's five one three two nine.

utterance: Oh thank you one last thing I need a security question for.

utterance: Mhm use the mothers maiden name it's Belladum b.e.l.l.a.d.u.m.

utterance: Got it ma'am should be all done did you want start enrolling in a plan with us?

utterance: Whoa actually I wanna talk to my parents first #eh so my account is made then?

utterance: Mhm you're a unofficial customer until you enroll in your first plan with us.

utterance: Uh-huh got it is that all I can help you with today then?

utterance: Yep thank you Dan.

utterance: Mhm my pleasure. Have a great day, goodbye.

utterance: Huh you too bye.


utterance: Hello Mary speaking here with Rivertown Insurance, could I help you in any way today?

utterance: #Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know.

utterance: Mhm I think what you need is to update your payment preference.

utterance: Oh yeah! #Um I think you have my old card on file.

utterance: Sure thing I'll get that sorted out for you #very soon, could I get your first and last name please?

utterance: Uh-huh Stephie Jokic.

utterance: Stephie? S.t.e.p.h.i.e? How do you spell Jokic?

utterance: #Uh j.o.k.i.c duh .

utterance: Mhm got it do you know your eight digit customer number?

utterance: Huh I think it's in the card in my wallet right?

utterance: Maybe missus Jokic.

utterance: Oh! Here it is you said eight digits right?

utterance: Yep.

utterance: Uh-huh okay six five five four eight nine two one that's it.

utterance: Six five four eight nine two one?

utterance: Yep that's it right?

utterance: #Um that should be all for the ID verification

utterance: Huh so what's next?

utterance: #Um do you know your policy number ma'am?

utterance: Jeez no do you?

utterance: Could you tell me the name of your plan?

utterance: Eee honestly I can't remember

utterance: Do you know what type of plan it is?

utterance: Mhm life insurance yeah life.

utterance: Uh-huh do you know the tier of your plan or do you know your yearly fees?

utterance: #Uh I have the third tier? #Uh first tier?

utterance: #Hm so you.

utterance: Oh! #Uh twelve hundred a year that's my yearly fees.

utterance: Oh thank you, you should be under the Universal Life Insurance plan, which.

utterance: Mhm! The universe plan I remember now!

utterance: #Um yes the Universal Life Insurance plan policy number four three three two one one two six.

utterance: #Ah you said four three three two one two six? #Uh.

utterance: Uh-oh no ma'am that's not it, four three three two one one two six two ones not one.

utterance: Uh-huh.

utterance: Alright missus Jokic all ready I just need your bank info.

utterance: Mhm what do you need?

utterance: First I need your bank acount ty-type and

utterance: It's a checking account.

utterance: Oh thank you. Could I get your account number and routing number please?

utterance: #Um yeah give me a second I'm looking at my bank app.

utterance: Uh-huh.

utterance: #Ah nine five four three two one six six two one is the account number and

utterance: Nine five four three two one six six two one?

utterance: Mhm the routing number is three two two three four one one six nine.

utterance: Three two two three four one one six nine? #Uh is that right?

utterance: Yep.

utterance: All set missus Jokic thank you very much for the call is there anything else I could help with?

utterance: #Um you changed it? Oh no that's it then thank you so much!

utterance: My pleasure feel free to call if you experience any-any issues.

utterance: Bye bye!

utterance: Goodbye missus Jokic.


utterance: Hello Rivertown Insurance agent Holly Braxton how can I help you?

utterance: Mhm I'm moving to an apartment soon and

utterance: Uh-huh.

utterance: #Um I have a homeowners plan but I won't be a homeowner anymore .

utterance: So you wanted to cancel your plan ma'am?

utterance: Mhm.

utterance: Was it a annual plan?

utterance: Uh-huh.

utterance: Okay so just so you know to cancel an annual plan this early there'll be a fee.

utterance: Uh-huh how much is it?

utterance: Eee first I'll need to see your account and plan info all that.

utterance: Oh okay.

utterance: Mhm could I get your first and last name ma'am?

utterance: Uh-huh Alexa Kosocov.

utterance: Mhm Alexa Ko sorry could you spell that for me?

utterance: Yep k.o.s.o.c.o.v.

utterance: Thank you do you have your customer number on you ma'am?

utterance: Nah where can I see that?

utterance: Do you have your insurance cards?

utterance: Mhm in this folder right here.

utterance: Okay do you see the eight digit number bottom left.

utterance: Oh yeah it's nine five one five three four two two.

utterance: Nine five one five three four two two?

utterance: Yep!

utterance: Got it date of birth?

utterance: Huh mine?

utterance: Yep.

utterance: Oh October seventh two thousand.

utterance: Got it thank you. #Um do you see your policy number top right on that card?

utterance: Mhm.

utterance: #Uh could you read it off for me?

utterance: Yep one two one one zero eight six six.

utterance: Thank you I see it here so you wanted to cancel?

utterance: Uh-huh well how much was the fee for cancelling?

utterance: Based off your plan here it would be five hundred dollars to cancel today.

utterance: Huh okay I guess wow.

utterance: Did you still want to cancel or wait for your plan to expire at the end of the year?

utterance: Oh yeah I think I still want to cancel.

utterance: #Hm got it I'll go through with the cancellation now.

utterance: Thank you.

utterance: Alright all done, could I help with anything else maybe enroll in renters insurance?

utterance: Uh-huh well not now maybe another time I just call here again?

utterance: Yes ma'am you could call again and you could ask for me or any of our other agents could help you.

utterance: Mhm sorry what was your name again?

utterance: Holly Holly Braxton.

utterance: Yay thanks.

utterance: Mhm is there anything else I could help you?

utterance: Nah thank you for doing this for me today.

utterance: No problem ma'am have a go-good day.

utterance: Mhm you too.

utterance: Goodbye.

utterance: Bye bye!


utterance: Hello! Thanks for calling New Wave's customer service line. How can I help you today?

utterance: Oh Hi there. I am needing to pay my bill.

utterance: Great! I can help you with that. Can I please get your first and last name?

utterance: Sure thing. My name is Edward Kryn.

utterance: Would you mind spelling that for me sir?

utterance: Okay Edward is E D W A R D and Kryn is K R Y N.

utterance: Super! Thanks for that. Do you have your account number handy?

utterance: Uh no I don't sorry.

utterance: No problem mister Kryn. We can look it up for you. What is your mailing address?

utterance: Forty five fifty Manhatten Boulevard in the city of Fawning Michigan. My zip code is three seven four one one.

utterance: Ok let me read this back to you to make sure I have it correct. Four Five Five Zero Manhatten Boulevard Fawning Michigan three seven four one one?

utterance: Yep. Thats right.

utterance: Wonderful. Now can I please have you date of birth?

utterance: yes let's see. My birthdate is seven six nineteen ninety nine.

utterance: OK just to make sure I have this right I have July sixth nineteen ninety nine?

utterance: yep.

utterance: Great. now I will need your social security number please.

utterance: um okay. It is..It is five three seven two two six nine four three.

utterance: Ok sir would you mind repeating that. I had a hard time hearing you. I apologize.

utterance: Oh sure. Five three seven.two twosix nine four three.

utterance: Got it. Five three seven. Two two. Six nine four three. Is that correct?

utterance: Yep. Thats right.

utterance: mister Kryn could I now please have you answer the following security question.

utterance: uh ok I will try! I always over think these .

utterance: What was your first pet's name?

utterance: oh! I know this one. It was Patsy. My sweet cat.

utterance: Aww. I love kitties.

utterance: Yeah. They are the best. I have one now named Fluffers.

utterance: Ok mister Kryn I was able to access your account. It looks like you have a balance of three hundred dollars and seventy four cents.

utterance: Oh ok. Are you sure that is how much it is? That seems like more than I thought I remembered.

utterance: Yes sir. This is your balance from April and it shows a due date of May third. You are now nine days past due.

utterance: Er ok. I guess that must be right. Just surprised a little that's all.

utterance: Would you like to pay this balance now? I can take a payment with a crdit or debit card.

utterance: Actually can I pay with well let's see ok I will pay with my credit card.

utterance: Ok that will work. Let me know when you are ready.

utterance: Ok let me find it here real quick. Just hold on for a sec here. ok I have it for you.

utterance: Great. I am ready when you are.

utterance: So my card number is six four two seven. Three nine three zero. Six eight four four. One three seven nine.

utterance: Thank you. Let me read that back to you. I have here six four two seven three nine three zero six eight four four one three seven nine.

utterance: yep that sounds right.

utterance: Can you please tell me your cvv code?

utterance: Sure it is three six nine.

utterance: And last but not least I need the cards expiration date.

utterance: Uh it is seven eleven twenty twenty five.

utterance: Ok perfect I will be processing a payment of three hundred dollars and seventy four cents to your card ending in one three seven nine.

utterance: Ok.

utterance: It looks like you are now all up to date with your payments. Would you be interested in enrolling in our automatic bill pay?

utterance: Nah. I don't think so. I think I am good for now.

utterance: OK no problem. It was great talking with you today mister Kryn. If there is anything else I can do please let me know. Otherwise you have a wonderful day!

utterance: Thanks. You too.


utterance: Hello, Rivertown Insurance, Marissa here how could I help?

utterance: Yep I just made my account and now it says call to enroll?

utterance: Mhm I could enroll you in one of our plans over the phone.

utterance: Uh-huh.

utterance: Do you have any idea what sort of plan you wanted to enroll i-in?

utterance: Nah could I also get a quote over the phone?

utterance: Mhm I could also do that for you sir.

utterance: Oh great Marissa thank you.

utterance: Mhm no problem sir, could I get your first and last name p-please?

utterance: Jakob Burbert.

utterance: Jacob j.a.c.o.b?

utterance: Nah Jakob with a k.

utterance: Got it is Burbert b.u.r.b.e.r.t?

utterance: Yep!

utterance: Oh great so I'm guessing you don't have your customer number?

utterance: Nah I don't have that what do I need it for?

utterance: Huh it's fine I can just use some other infomation to complete the ID check.

utterance: Whew alright.

utterance: Could I get your date of birth, phone number and social security?

utterance: Mhm date of birth is August seventeenth nineteen ninety four.

utterance: Mhm.

utterance: This is my phone number one one one six five two nine six two one, get it?

utterance: Mhm one one one?

utterance: Yep.

utterance: Six five two n-nine nine six two one?

utterance: Yep you got it.

utterance: And your social?

utterance: Mhm here it is eight one one.

utterance: Uh-huh eight one one

utterance: Nine two five four three one.

utterance: Nine two five four three one, right?

utterance: Mhm is that all you need?

utterance: Mhm I just need you to answer the security question, do you remember it?

utterance: Nah I think maybe it was my pet's name?

utterance: Yep that's it, do you know the answer sir?

utterance: Uh-huh it's Decky.

utterance: Decky? #Um d.e.c.k.y?

utterance: Yep, first try nice.

utterance: Alright sir what type of plan were you looking for?

utterance: Well I need insurance for my car my plan with my other insurance is coming up.

utterance: Uh-huh you're still livin in Texas sir?

utterance: Yep.

utterance: Okay what is the make and m-model of your car? Or is it multiple cars?

utterance: Nah just one car but it's a Kia Sorento two thousand and five.

utterance: Uh-huh thank you do you know the mileage on your car?

utterance: Nah I guess I can go look right?

utterance: Uh-huh take your time sir I'll be ready just read it off to me when you get there.

utterance: Mhm turning the car on fifty five thousand miles.

utterance: Uh-huh thank you I would recommend our basic auto plan for a flat annual fee of one thousand a year.

utterance: Mhm what sort of coverages does that plan have?

utterance: The basic plan comes with the state required coverages liability, PIP, and uninsured motorist coverage.

utterance: Mhm what's PIP?

utterance: Personal injury protection it covers you and your passengers' lost wages, medical bills and things like that.

utterance: Oh got it that's a good price for me lets do it.

utterance: Sure thing could I get your card information sir?

utterance: Yep card number eight one one two six.

utterance: Mhm.

utterance: Nine five four four three seven.

utterance: Uh-huh.

utterance: Four three eight nine two.

utterance: Got it thanks. #Um the CVV and expiration?

utterance: Uh-huh CVV is three four six and expires on February eleventh twenty twenty two.

utterance: Thank you sir you payment is processing is there anything else I could help you with?

utterance: Nah thanks a lot for the help today.

utterance: No problem sir, if you have any questions or concerns feel free to call.

utterance: Mhm.

utterance: Goodbye sir have a great day!

utterance: Bye see ya!


utterance: Hi good afternoon, my name is Jack, thank you for calling, what can I help you with?

utterance: Hi Jack, my name is Bret Hart.

utterance: Okay Bret, what can I do for you?

utterance: I called some days back concerning the vehicle insurance plan.

utterance: That's the automobile insurance plan ma.

utterance: Yeah, that one.

utterance: Okay. We have the Basic Auto which is one thousand dollars per year, there is also the Preferred Auto which is one thousand five hundred dollars per year and the Complete Auto which is two thousand dollars per year.

utterance: you said the complete auto is two thousand dollars?

utterance: Yes, it's two thousand dollars per year.

utterance: Okay, I'll go for that.

utterance: Bret, are you a new customer?

utterance: No, I'm not.

utterance: okay, I'll need some information from you so as to verify your identity, is that okay by you?

utterance: Yeah sure.

utterance: your first name, last name, date of birth and customer number.

utterance: Okay. My first name is Bret.

utterance: B R E T?

utterance: No, it's B R E T T.

utterance: Got it.

utterance: Last name is Hart.

utterance: H A R T.

utterance: My date of birth is two two, zero five, one nine nine five.

utterance: Okay. Your customer number please.

utterance: What's customer number?

utterance: It an eight digit number at the bottom left of your insurance card.

utterance: Oh, my insurance card. Could you give me a moment to get it?

utterance: Yeah, sure.

utterance: It's zero five five nine two three four six.

utterance: zero five five nine two three four six is that correct?

utterance: Yes.

utterance: Please hold while I verify your identity.

utterance: Sure.

utterance: Brett Hart, your identity has been verified.

utterance: Oh okay.

utterance: you said you want complete auto plan?

utterance: Yes.

utterance: That's two thousand dollars per year.

utterance: That's fine by me. What's the method of payment?

utterance: I'll need your credit card number, the expiration date and the credit card CVV.

utterance: My credit card number is six seven nine seven.

utterance: Six seven nine seven.

utterance: Four six six eight.

utterance: Four six six eight.

utterance: seven five five three.

utterance: Seven five five three.

utterance: one one zero two.

utterance: One one zero two?

utterance: Yes, that's it.

utterance: The expiration date please.

utterance: Zero seven, two zero two three.

utterance: Okay. Provide your CVV.

utterance: Nine four five.

utterance: Nine four five. Kindly proceed to make payment.

utterance: payment made.

utterance: Kindly hold on while I confirm your payment. Your payment has been made successfully.

utterance: Okay.

utterance: Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you so much, do have a great day.

utterance: Yeah, you too. Bye!


utterance: Hello, good day, thanks for calling Maxons insurance customer service, how may i help you?

utterance: Yeah, good day, how are you doing sir?

utterance: i am great sir, how are you doing too?

utterance: I am good, thank you very much.i'm Andy Brooklyn.

utterance: okay, Andy, please how may i help you today?

utterance: I am registered under Automobile insurance plan in this company.i am real estate manager though.

utterance: okay... great.

utterance: yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one.

utterance: okay...so you need me to resend your Document of insurance right?

utterance: ohh Yes Please.

utterance: okay...that can be-e arranged, but please i would need some details to verify your account, is that alright?

utterance: yeah Sure, which please?

utterance: Okay...firstly your full account name please?

utterance: Okay, That would be Andy L.Brooklyn.

utterance: Okay...Andy, that is Broklyn with One O' right?

utterance: No...its Brooklyn with two O's.

utterance: okay thanks, sorry for that.

utterance: Nah... it's cool, Happens often.

utterance: Alright...so-o, Your Date of birth and your customer's number please.

utterance: okay, date of birth is sixteenth of june, nineteen ninety One.

utterance: oh-kay.

utterance: what else again?

utterance: Your Customer number please?

utterance: ohh...yeah, two two one.

utterance: oh-kay, two two one.

utterance: three six six.

utterance: three six six.

utterance: four zero zero three.

utterance: four zero zero three...okay.

utterance: Yh, thats it.

utterance: alright, please confirm.

utterance: okay...

utterance: that's two two one three six six four zero zero three.

utterance: that is correct.

utterance: oh-kay... I'm also going to need your SSN and insurance coverage plan.

utterance: oh...ohk, please can you hold for me?, I'll have to check that out on my note pad to confirm.

utterance: Ya sure... I'll hold.

utterance: ok got it..it's five zero five.

utterance: five zero five.

utterance: six five four three.

utterance: six five five three.

utterance: no..four three.

utterance: oh..sorry, so thats, five zero five six five four three.

utterance: yes...two two.

utterance: two two.

utterance: yeah, that's it.

utterance: alright, let me recap, that's five zero five six five four three two two, correct?

utterance: Yes!!! that's it.

utterance: okay, please in what way do u want to receive this proof. Do you want it physically or digitally.

utterance: is there a difference between this two proof methods?

utterance: yes there is...for the digital method, you will need to provide your mail so you can get it there, while for the physical i would need your address to deliver it to you directly at your own cost.

utterance: mmm..so if i want to do it through the physical means, how long will it take to get to my destination and at what cost?

utterance: well..i would need your address, so i can tell you how much it would cost, and it takes less than seventy two working hours for delivery.

utterance: ohh..okay.please i would prefer it sent to me physically, I'm not too goood with the computer thingy.

utterance: okay, please provide your policy number for confirmation.

utterance: oh lord!!!, how many things do you people need for confirmation... I'm tired of all the questions please.

utterance: I'm so sorry sir, please this questions are for your own good sir, they are for the protection of your account against theft who may have one or two details about you.

utterance: fine... but please lets just be fast with this, I need to go out soon.

utterance: okay sir...please your policy number, it's an eight digit number that is attached to the plan you enrolled in.

utterance: oh..okay, found it... it's zero three zero.

utterance: zero three zero.

utterance: four four four.

utterance: four four four.

utterance: seven eight.

utterance: seven eight, oh-kay thanks.

utterance: yeah, that's it.

utterance: yah, it's correct, so should i send the proof to the address used in registering for your current plan?

utterance: yes please!!!

utterance: so that's at Dart Avenue, San Diego, California, zip code six two four three three.

utterance: Yes correct!!!

utterance: okay, so the shipping cost would amount to two hundred dollars.

utterance: wow!!!

utterance: so do you mind me taking the fee from your account balance here? or you want to pay with your credit card?

utterance: yes, please take it from my account.

utterance: alright....done. i have created a tracking number for the package, which i would give you now, if that's okay.

utterance: okay...thanks, please go ahead with the number let me jot it here.

utterance: okay sir... it's four three three seven.

utterance: four three three seven.

utterance: zero zero six five.

utterance: zero zero six five.

utterance: nine two five seven eight six.

utterance: ni...ne two five seven eight six.

utterance: yes correct.

utterance: okay...so that's four three three seven zero zero six five nine two five seven eight six.

utterance: yes!!! Thats it.

utterance: okay thank you very much.

utterance: you are welcome sir...thanks for contacting us and thanks for your patience.

utterance: you are welcome.

utterance: please is there any other thing you might need help with before i end this conversation?

utterance: no... I'm fine. thanks a lot.

utterance: alright sir...do have a nice day sir, bye.

utterance: you too...Bye.


utterance: Hello, Good afternoon And Thank You for calling Assure Insurance.How may i be of help to you today?

utterance: Yes! Hi Good afternoon To you too How you doing?

utterance: I'm fine thank You very much And You?

utterance: ohh I'm doing Great thank You.

utterance: good to know, Please How may i be if help to You today Mr-r...??

utterance: Oh I'm Max, Max Sullivan.

utterance: Okay, How may i help you mister Sulivan??

utterance: Yeah,...I'm calling in Respect to Opening an account With Your Company.

utterance: Okay that's Great.

utterance: Yes,...i Saw An Advertisment for this Company On TV And I thought to Get An insurance plan for Myself.

utterance: Ohh that's Very Good. So Since You're new to This company You'll need to create an Account With Us mister Sullivan.

utterance: Okay...?

utterance: Yes...So for that I'm going to need a couple of Details to Setup the Account is that Alright Sir?

utterance: Oh Yes! Absolutely.

utterance: Ok sir, Please Hold on while I setup The Page.

utterance: okay...

utterance: Ok Sir, Please I'm Going to need Your first and Your Last name.

utterance: Okay...It's Max Sullivan.

utterance: Okay-yy...That's Sulivan With one L right?

utterance: No, Sullivan With Two L's.

utterance: Ohhh Sorry Sir...

utterance: its Okay.

utterance: Ok I'll need Your phone Number and Also we will need to Setup a Security Question For Extra Security of Your Account.

utterance: Security Question?

utterance: Yes Sir, But first Your Phone Number Please.

utterance: mmm...okay It's Five seven two.

utterance: five seven two.

utterance: nine six six three.

utterance: nine six six three.

utterance: four four five.

utterance: four five five?

utterance: No it's Double Four One five.

utterance: Ohh So sorry... Please Confirm.

utterance: okay-yy...

utterance: That's Five seven two Nine six six three four four five?

utterance: Yea That's it.

utterance: okay Great! so A couple of More things And we'll be done That alright?

utterance: Yea sure...

utterance: Ok great!!!...So About the security question, You will need to pick a question That will be Used as Verification.

utterance: okay-yy.. Please Can You elaborate?

utterance: Yeah sure, The Security Question Will be used to verify Your Identity for when ever You need Acess To Your Account.

utterance: ohh Okay...

utterance: Yes So You can Pick A Random Question exclusive to just Your account from these Questions.

utterance: Any Of the question?

utterance: Yes any questions Form these Questions I'm about to give You is that alright?

utterance: mmm..ya sure.

utterance: Sorry sir..So just pick a question form, What is Your Mother name, what is Your Cousins Name or What is The name of your Pet.

utterance: Okay... What's my pets name.

utterance: Okay So that's What is The Name of Your pet sir?

utterance: Yes please, will that Be All?

utterance: Just A couple of More Details and We're done sir.

utterance: okay Sure...

utterance: Ok Sir, ill need Your Date of Birth Sir.

utterance: It's First November Nineteen Ninety Five.

utterance: Okay Sir... I'll need your Street Address, Your State And Your City.

utterance: Sure...my street Address is One Nine Six Columbus Avenue.

utterance: Okay-yy...Your State sir?

utterance: California, my city Illinois.

utterance: Ok Sir... finally Your Zip code and Your Social Security Number.

utterance: My zip code is one one zero five six one.

utterance: ok Sir..And Your Social Security Number??

utterance: Yeah...That Wuld Be one Two three six five one.

utterance: Ok that's....One two three six five one.

utterance: six seven nine.

utterance: six-x seven-n nine.

utterance: Yes Accurate.

utterance: Alright mister Sullivan...Your Account Is All Setup And Your Good to Go.

utterance: Thank You Very Much.

utterance: Your Welcome sir, And Thank you very much for Your patient and For Choosing Assure Insurance Company.

utterance: You're welcome.

utterance: Is there Anything I can do For You??

utterance: No That will be all Thank You very much.

utterance: Alright Sir...Do Have Good day...Bye.

utterance: You Too...bye.


utterance: Hello there, thank you for calling, This is Jeff, How can i help you today?

utterance: Hi Jeff, how are you doing today?

utterance: I'm hood, how are you doing as well?

utterance: Very fine, thank you.

utterance: You are welcome sir, What can i do for you today sir?

utterance: i think i have a life plan with you guys.

utterance: #huh sir if you help me answer a few questions i might be able to help you confirm that.

utterance: oh okay then.

utterance: kindly help me with your full name and date of birth sir.

utterance: Thomas Bane.

utterance: Thomas as in T. o. m. a. s?

utterance: Thomas with the H as in T h o m a s.

utterance: Okay got that.

utterance: yeah, date of birth is ninteen of April nintey sixty three.

utterance: Okay Thomas, kindly provide me with your customer number.

utterance: It's three five four six nine nine eight two.

utterance: three five four six nine nine eight two, is that correct?

utterance: yes.

utterance: Kindly hold on while i make a run for it on the system.

utterance: No issues.

utterance: Okay, good i can see you are on the universal life plan.

utterance: Okay, will it allow me include my son? That was why i went for the highest among the plan when i subscribed.

utterance: Yes, you will be able to add a dependent with the universal life plan-.

utterance: Oh good, help me add my son.

utterance: That will not be an issue, first i need to have your policy number.

utterance: is it the one that was sent after i enrolled to your plan?

utterance: Exactly sir.

utterance: Here you go... five nine four two three three eight two.

utterance: Five nine four two three three eight two, yeah?

utterance: Yes.

utterance: Okay, sir. What's the name of dependent.

utterance: Name of dependent?

utterance: I mean your son sir.

utterance: Oh, it's Erik, Erik Bane.

utterance: Erik Bane.

utterance: Yeah.

utterance: Date of birth of dependent?

utterance: twenty seventh of April twenty zero six.

utterance: okk-ay, What's the relationship with dependent?

utterance: He is my son.

utterance: Any health issues?

utterance: His health is excellent.

utterance: Alright, adding a dependent would cost and additional one thousand and two hundred dollar to your bills.

utterance: That will not be a problem.

utterance: Do you confirm to adding Erik Bane as a dependent to your universal plan?

utterance: Yes please.

utterance: Alright then.

utterance: Is it done already?

utterance: Yes sir, is there anything you will like me to do for you?

utterance: You have done enough already, oops, how do i get the details of his registration?

utterance: A confirmation email has be sent to your registered mail address sir.

utterance: Thats so nice of you, thank you very much.

utterance: You are most welcome sir. Thank you for calling and do have a wonderful day sir.


utterance: Hello jay good morning, thanks for calling customers choice insurance company how can i help you.

utterance: Hello good morning how are you today.

utterance: I am good hope you are having a nice day so far.

utterance: sure, it's really a nice weather today.

utterance: that's great so what can I do for you sir.

utterance: I am actually having an issue with a transaction going on in my account.

utterance: O-kay.

utterance: the issue is that I make online transactions with my credit card, are you there?

utterance: Go on, am with you sir.

utterance: O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so.

utterance: O-kay so sir are you sure you didn't actually buy a plan worth the charges from your credit card?

utterance: don't really know for sure again.

utterance: I am sorry for the inconveniences it caused you sir would you like me to run through your account details?

utterance: it's why am calling do something about it man.

utterance: Alright sir, I will get you details of transactions on your account but for this, I'll need some information from you.

utterance: ple-aseee.

utterance: uh alright sir, please your first and last name.

utterance: Jay Michael jaymickey thirty seven at Gmail dot com.

utterance: O-kay kindly provide your date of birth and customer number.

utterance: I don't get you, but this details are already on my account profile dude.

utterance: that's true sir, but it's for verification purposes.

utterance: hmm, get it done man.

utterance: so sorry sir, still with you mister jay.

utterance: okay.

utterance: please mister jay can you provide the date of birth and customer number now?

utterance: sure, date of birth is one nine zero eight one nine seven six.

utterance: okay, one nine zero eight one nine seven six that's correct sir.

utterance: Good.

utterance: okay mister jay your phone number?

utterance: you mean the whole eight digits right?

utterance: yes please?

utterance: okay, one six six two nine three four two.

utterance: for verification sake one six six two nine three four two?

utterance: yeah.

utterance: okay mister jay let me run it through the system for proper verification.

utterance: Alright, I am waiting.

utterance: okay mister jay let's have your card number.

utterance: confirm it mister jay two seven seven six four nine zero one two two eight zero zero six five five.

utterance: that's correct it's my number.

utterance: okay for verification purpose I'll run through the number one more time while you confirm it ok?

utterance: Okay.

utterance: correct.

utterance: alright mister jay let's have the expiry date of your credit card.

utterance: um zero six two five.

utterance: Ok mister jay the CVV number it's a three digit number at the backside of the card.

utterance: let me check it's two five five.

utterance: two five five correct?

utterance: correct.

utterance: alright just sent the details of the charges on your account and the current balance to your email for your perusal.

utterance: ok.

utterance: Alright mister jay is there anything you would want me to do for you.

utterance: um not really.

utterance: Ok mister jay thanks for calling, do have a nice day.

utterance: Thanks.


utterance: Hello, thank you for calling, my name is Alice, How may i help you today?

utterance: Hellooo.

utterance: [Get my wallet for me now!!].

utterance: Hello ma'am, are you there?

utterance: [Don't you talk to your brother that way ever].

utterance: Ma'am, if you can hear me, please respond.

utterance: [I said get my wallet!].

utterance: Alright ma'am, please do give us a callback at a more convenient time.

utterance: Hey hey hey, sor--ry, Kids, you know?

utterance: I understand ma.

utterance: I'm very sorry.

utterance: No problemiss My name's Alice, how can i help you today ma?

utterance: Just a minute please, i really need to get this wallet myself eventually.

utterance: Alright ma'am, I'm with you.

utterance: Okay Alice right?

utterance: Yes ma'am.

utterance: I wanted to sign up my daughter under my plan through my dashboard yesterday.

utterance: Okay-.

utterance: It got to a stage that kept prompting me for a policy number.

utterance: That's only natural ma.

utterance: Is that so?

utterance: Yes, immediately after enrolling for a plan, you will be given a policy number that commensurate with the plan.

utterance: h but i wasn't given any.

utterance: Are you sure about that ma'am? because-.

utterance: i am very sure.

utterance: Well, we do well to send the policy number to the registered mail immediately after enrollment.

utterance: Mail, #oh #geez.

utterance: is everything alright ma'am?

utterance: I do delete my mails to avoid a messy inbox.

utterance: So you feel you have deleted the mail?

utterance: I am certain i have.

utterance: That is not a problem ma.

utterance: You will be able to help me retrieve it?

utterance: Definitely, but after a few questions anyway.

utterance: Not an issue.

utterance: Kindly provide me with your name and date of birth ma'am.

utterance: Julian, my date of birth is-.

utterance: Just julian?, i meant your full name ma'am.

utterance: oh, Derek Julian.

utterance: Got that.

utterance: My date of birth is fifteenth of August ninteen ninety five.

utterance: Your customer number ma.

utterance: Customer number or social number?

utterance: Customer number ma.

utterance: Got it.

utterance: I'm with you ma.

utterance: Three five two four seven eight nine four.

utterance: Three five two four seven eight nine four, correct?

utterance: That's right.

utterance: Alright Julian, Kindly hold on while I verify your details.

utterance: Waiting.

utterance: You are currently enrolled in the life plan and condo plan, yeah?

utterance: Yes but i need the policy number for the life plan alone.

utterance: Alright ma'am, please hold on.

utterance: Okies.

utterance: Due to the sensitivity of this number ma'am, i can only give it to you via your registered mail.

utterance: O-okay.

utterance: Do you consent to me sending it to the mail?

utterance: No problem.

utterance: derekjuliansthree at yahoo dot com?

utterance: That's correct.

utterance: I am sending it right away.

utterance: I am so appreciative.

utterance: That's not a problem ma, please do well to keep this one properly ma.

utterance: I'll do just that.

utterance: is there any other thing you will like me to do for you?

utterance: will i be able to handle the change i want to make on my account personally?

utterance: with the policy number and from your dashboard, then I'll say yes.

utterance: Can you just walk me through it?

utterance: Not an issue ma, you already know how to locate your profile, yeah?

utterance: Yes, did that today.

utterance: okay, you will see the option to add a dependent.

utterance: I got that too.

utterance: So the required information are your dependent's full name, health status and date of birth.

utterance: Got that.

utterance: you will also need to be patient for two working days after your submission for proper verification.

utterance: I understand.

utterance: Then expect a callback if it's successful or not.

utterance: Got that.

utterance: That's all ma.

utterance: Thank you so much, Alice right?

utterance: Alice yeah, Please do well to give me rating according to your satisfaction at the end of this call ma.

utterance: Definitely.

utterance: Thank you ma.

utterance: Not a problem.

utterance: Thank you for calling and do have a wonderful day ahead ma.

utterance: You too.

utterance: Bye.


utterance: Hi good morning, my name is Amy. Thank you for contacting our insurance company, what's can I do for you.

utterance: Hi Amy, my name is Sophie.

utterance: Sophie, what can I do for you?

utterance: I'd like to file a life claim.

utterance: Okay, to do that you'll hav eto provide some information about the insured person, is that okay?

utterance: Yeah, it's okay.

utterance: What's the insured person's first name, date of birth, state and street address?

utterance: His first name is Perry.

utterance: P E R R Y.

utterance: His last name is Jones.

utterance: Sophie, just the first name is enough.

utterance: Okay, what's the next information.

utterance: His date of birth.

utterance: His date of birth zero nine, zero six, one nine six nine.

utterance: Okay, his state and street address?

utterance: State is Alabama.

utterance: Alabama.

utterance: Street address is one eight nine seven Brookside Drive.

utterance: Okay, I'll also need some information about you.

utterance: Okay, ask your questions.

utterance: What's your first name, last name and phone number.

utterance: My first name is Sophie.

utterance: S O P H I E.

utterance: Last name is Jones.

utterance: J O N E S.

utterance: My phone number is two zero five.

utterance: Two zero five.

utterance: Three seven three.

utterance: Three seven three.

utterance: Eight six four zero.

utterance: Eight six four zero?

utterance: yes.

utterance: What's your policy number?

utterance: Two nine seven.

utterance: Two nine seven.

utterance: Zero five eight.

utterance: Zero five eight.

utterance: Two eight.

utterance: Two eight. It shows here that the insurance plan you're enrolled in is whole life, is that correct?

utterance: That's correct.

utterance: What was the date of death?

utterance: Two nine, zero five, two zero two one.

utterance: Okay, what was the cause of death.

utterance: Bronchogenic carcinomas (cancer of the lungs).

utterance: O-okay. Your claim has been lodged and will be assessed within the next twenty-four hours.

utterance: Okay.

utterance: Is there anything else I can do for you?

utterance: yeah, can I get in touch with a nearby insurance agent.

utterance: Sure you can. Which contact method would you prefer?

utterance: Through my email.

utterance: That's sophiejonesone two at gmail dot com, is that correct?

utterance: Yes, that's my email.

utterance: Your email has been sent to an agent close to you. You'll get a mail from him shortly.

utterance: Okay, thanks.

utterance: Would you like me to do any other thing for you?

utterance: No, that's all for now.

utterance: Thank you Sophie fort choosing our insurance company. Do have a great day.

utterance: You too. Bye.


utterance: Hello, Good day, welcome to Solid Insurance customer service.

utterance: Hi, thanks.

utterance: May I know your name please? How can we help you?

utterance: My name is Stephen.

utterance: Oh mister Stephen, welcome once again.

utterance: I would like to cancel my insurance plan.

utterance: Hope no problem sir? We can surely help to rectify any issue you might be facing.

utterance: Not really, I don't want to go into details for now.

utterance: Okay, we are always ready to serve you better.

utterance: Thank you, I actually tried to find the cancel plan button on your website but couldn't find any. I guess I have to make a phone call to cancel it.

utterance: Sure thing, we can help with that.

utterance: Thank you.

utterance: Can I have your first name and last name please.

utterance: First name is Stephen.

utterance: Ok, Stephen.

utterance: Last name is James.

utterance: Ok, so we have here Stephen James.

utterance: Yeah, thats correct.

utterance: Thats good. Do you have your policy number there with you mister Stephen?

utterance: You mean policy number.

utterance: Yes mister Stephen, To cancel your plan successfully, I need to have your policy number. You can find this number on your account page in our website.

utterance: m oK, give a moment please, let me look for it.

utterance: Take your time please.

utterance: Policy number, you mean... the string of number below my profile picture?

utterance: Yes please. Could you read it?

utterance: Ok, five eight nine.

utterance: five eight nine.

utterance: seven zero two.

utterance: seven zero two.

utterance: three three three.

utterance: You mean three three two.

utterance: No, it's three three three.

utterance: Ok, three three three.

utterance: Yes thats correct.

utterance: So, for the policy number we have five eight nine seven zero two three three three.

utterance: Yes, thats correct.

utterance: Perfect, Now may I have your address and zip code too?

utterance: My address is five forty, rangeline mobile Ak.

utterance: Ok, five forty, rangeline mobile AK.

utterance: Yes, thats corect.

utterance: The zip code please.

utterance: three five nine.

utterance: three five nine.

utterance: one six.

utterance: one six.

utterance: Thats all.

utterance: Ok. Three five nine one six.

utterance: Yes, thats right.

utterance: Next we need your date of birth.

utterance: Ok, September, sixteen nineteen seventy four.

utterance: September sixteen, nineteen seventy four.

utterance: Yeah.

utterance: Ok, from what I have on your dashboard, you have two insurance policy under our company.

utterance: Yes, I know, Automobile policy and Life insurance.

utterance: So, which plan would you like to cancel from the two.

utterance: I will like to cancel the life insurance policy for now.

utterance: Ok.

utterance: I will also like to ask, can I enrol back anytime I'm ready.

utterance: Yes you can mister Stephen.

utterance: Ok.

utterance: Thanks for the information sir, I will go ahead and cancel your plan.

utterance: Ok thanks, please when will the cancellation take effect.

utterance: It will take effect from the first day of next month, you wouldn't be billed from now till that time.

utterance: Ok, thats good by me.

utterance: Do you confirm the cancellation?

utterance: Yes I confirm to cancel it.

utterance: Ok, please hold on for a while, I will proceed to cancel your plan.

utterance: Yeah sure.

utterance: Okay done. Your plan is now canceled.

utterance: Thanks m. Thanks for your help.

utterance: You are welcome, Is there any other thing you would like us to do for you.

utterance: No that will be all for now.

utterance: Okay, no problem, thanks for contacting us once again.

utterance: You are welcome.

utterance: Do have a wonderful day ahead.

utterance: Thank you and you too.

utterance: Bye.

utterance: Bye.


utterance: Hi, good afternoon, my name is John, how may I help you.

utterance: Good afternoon sir, how are you.

utterance: I am great, thank you, how are you too?

utterance: I am good too.

utterance: your name sir? And how may I help you?

utterance: my name is Joshua parka.

utterance: o-kay.

utterance: Please I need help changing my insurance plan.

utterance: umokay, first off, please can you confirm that parka is spelt p. a. r. k. e. r.?

utterance: No It's P. A. R. K. A.

utterance: Okay, P. A. R. K. A, thanks.

utterance: you are welcome.

utterance: Thank you. May I ask which plan you where on before and why you want to change your insurance plan?

utterance: yes, I was in automobile insurance plan before and I sold my car some days back because of some personal reasons.

utterance: o-kay...

utterance: So I was thinking of changimg to life insurance, how do I go abt it.

utterance: okay, firstly do you know that there are three packages under life insurance.

utterance: no.. Please tell me about them.

utterance: okay, we have the Term Life Insurance which goes for three hundred dollars per year.

utterance: o-okay.

utterance: we also have the universal and whole life insurance parkage which goes for one thousand two hundred dollars per year and one thousand eight hundred dollars per year respectively.

utterance: hmmmokay.

utterance: the differences between this packages is that, term life covers for a limited number of years, while whole life provides lifelong protection with fixed premiums.

utterance: ok.

utterance: and guaranteed cash and universal life insurance gives consumers flexibility in the premium payment, death benefit and the savings element of their policies.

utterance: hmmmokay, so which do you think is the best?

utterance: I don't know which would be best for you as our opinions are different .

utterance: [Laughter] okay, I get.

utterance: yeah thanks.

utterance: I think I will go for the whole life insurance pakage.

utterance: okay firstly I will like to confirm that I am actually speaking with mister john by asking you a few security questions.

utterance: okay, go on.

utterance: alright, firstly I would need your social secrity number.

utterance: okay, please hold on let me get it.

utterance: no problem, I will also want your date of birth.

utterance: okay gotten the social security number, it's one three five.

utterance: one three five.

utterance: seven nine five.

utterance: seven nine five.

utterance: three two four.

utterance: three two four.

utterance: yes, thats it.

utterance: okay, one three five seven nine five three two four, is that correct?

utterance: yes thats right.

utterance: okay, date of birth.

utterance: okay, fifth of may, nineteen seventy six.

utterance: Please what is your mothers maiden name?

utterance: um.. It's Mary.

utterance: okay, please hold on let me run it through my data base.

utterance: no problems.

utterance: Okay, thanks for your patient sir. May I cancel your automobile plan.

utterance: yes sir.

utterance: okcanceled. Also you profile has been updated for whole life plan, may I have your card number, expiry date of card and cvv.

utterance: okay, firstly the card number.

utterance: yes.

utterance: three two four seven eight six five nine zero-.

utterance: Yessix zero two four nine zero six two.

utterance: six zero two four nine zero six two.

utterance: yes, that is it.

utterance: okay, I will call it again, while you confirm for me yeah?

utterance: no problems.

utterance: three two four seven eight six five nine zero six zero two four nine zero six two.

utterance: yep, correct.

utterance: alright Joshua, lets have the expiry date.

utterance: zero two two five.

utterance: okay, lastly your cvv?

utterance: its four three seven.

utterance: four three seven, alright we are good, kindly confirm the change through the link that has been sent to you through your mail.

utterance: o-okay.

utterance: alright Joshua, is there anything you would love me to do for you?

utterance: that will be all for now.

utterance: thanks for callig and do have a wonderful weekend.

utterance: thank you too.


utterance: Hello, this is Trudy with Rivertown Insurance. How can I help you today?

utterance: Oh Hi this is Bill. I need to speak to someone about my bill.

utterance: I can help you with that. Let's start by looking up your account. Do you have your policy number handy?

utterance: Oh shoot. I don't actually have it on me maybe I can look it up real quick here let me see I don't know.

utterance: I can look up your account information if you are able to answer a few questions for me.

utterance: Oh ok yeah lets just do that. That will probably be a bit quicker!

utterance: OK to get started can I please get your first and last name.

utterance: Yep. I am Bill oh actually just look up William Tanning.

utterance: Ok mister Tanning can I have your date of birth?

utterance: Yeah it's December tenth nineteen eighty.

utterance: Ok thank you for that information. Just to verify I have William Tanning and Tanning is spelled T A N N I N G? with a birthdate of twelve ten nineteen eighty?

utterance: Yes thats right.

utterance: Okay now I will need your social security number please.

utterance: Uh it s nine four three one one two six nine seven.

utterance: Ok so I hav nine four three one one two six nine seven.

utterance: yes.

utterance: Ok you have a security question linked to your account. I need to know from you what the name of your childhood bestfriend was?

utterance: Oh ok. My buddy Andrew. Yep Andrew.

utterance: Perfect. I have your acount information in front of me now. How can I help you mister Tanning?

utterance: Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me?

utterance: Absolutely I can check this for you. lets see it does in fact show that you were charged twice for you June statemnt. let me take a minute to look into this. Can you please hold?

utterance: Sure I can hold.

utterance: Hello mister Tanning I am back. I just wanted to double check with my supervisor about this and see how we can get this fixed for you.

utterance: Ok cool thank you.

utterance: Sorry about the wait and sorry for the billing mistake. lets see here. We can get a refund set up or if you prefer we can apply the overpayment to next months bill for you instead?

utterance: Oh ok. Lets see. Well I think I will just take the refund now I think. Yeah that is best.

utterance: Ok we can get that started for you right now. So I see here an overpayment of three hundred dollars.

utterance: Yes thats right. Good thing I caught this huh!

utterance: Yes I apologize again for the error. Do you want this credited back to your card that was charged? I see a visa ending in six seven three three.

utterance: Yes thats the card.

utterance: Okay can you please verify your card number?

utterance: Oh sure let me pull it out here it is is ok are you ready?

utterance: Yes I am ready.

utterance: Oh ok so it is three four two six nine nine eight seven one zero three four six seven three three.

utterance: Alright I will read this back to you three four two six nine nine eight seven one zero three four six seven three three.

utterance: yeah that is it.

utterance: Okay can you now verify the cards expiration date?

utterance: It is twelve twenty five.

utterance: OK one more thing I need your cvv code.

utterance: Ok that is six six two.

utterance: Fantastic. I have this refund of three hundred dollars coming your way. It should show up on your card in about five to six business days.

utterance: Awesome. OK should I be worried this will happen again? Like now I am kind of worried about it and I don't want to have to worry you know about this kind of stuff.

utterance: I understand. This looks like a one time error. I have looked back through your past payments and everything else looks jusy fine. I do not believe you need to worry about this.

utterance: Okay. Thanks for checking that.

utterance: Of course if you have any future concerns do not hesitate to reach out again. We are always here to help.

utterance: Well I appreciate that. Hopefully I won't be calling again though .

utterance: I do want to provide you with a confirmation number for this transaction when you are ready. I can also email you this too if you'd like.

utterance: Oh ok. I don't have a pen to write anything down right now can you just like email it?

utterance: Certainly. I have your email addess as balldude at cvd dot com is that correct?

utterance: Yep that is me.

utterance: Okay I am sending you an email now. Can I help you with anything else this morning?

utterance: No thanks. That is all.

utterance: Ok well then I hope you have a wonderful day. Thanks or calling! Goodbye.

utterance: Bye.


utterance: Hi, good afternoon, my name is Emily, thank you for calling what can I do for you.

utterance: Hi Emily, my name is Justin Smith.

utterance: Alright Justin, what can I help you with?

utterance: I'd like to file a property claim.

utterance: Okay Justin.

utterance: Yeah, it was..

utterance: Justin, before you can file a property claim, I have to verify your identity first and to do that I'd need some details from you.

utterance: okay.

utterance: So, you'll provide your first name, last name, date of birth and customer number.

utterance: Okay, my first name is Justin.

utterance: J.u.s.t.i.n.

utterance: My last name is Smith.

utterance: S.m.i.t.h.

utterance: Date of birth is two eight, one two, one nine seven three.

utterance: Okay, please provide your customer number.

utterance: One one nine two.

utterance: One one nine two.

utterance: Zero three three three.

utterance: Zero three three three?

utterance: Yes.

utterance: Hold on while I verify.

utterance: Okay, take your time.

utterance: It says here that your customer number is invalid, could you run through the numbers for me again?

utterance: One nine nine two.

utterance: One nine nine two.

utterance: Zero three three eight.

utterance: Zero three three eight.

utterance: Yeah.

utterance: Hold on please. Your identity has been verified.

utterance: o-kay.

utterance: Okay Justin before you can file a property claim, you'd need to answer some questions.

utterance: Okay.

utterance: What was the cause of the damage.

utterance: Fire accident.

utterance: Fire accident. Okay what was the incident date, incident time and property type.

utterance: The date of the incident was two eight, zero seven, two zero two one.

utterance: Oh, okay.

utterance: It happened around eight pm.

utterance: Eight pm.

utterance: The property type is house.

utterance: What's the property address?

utterance: One eight three six.

utterance: One eight three six.

utterance: Timbercrest Road.

utterance: Timbercrest Road.

utterance: Indian, Alaska.

utterance: Indian, Alaska.

utterance: Nine nine five four zero.

utterance: Nine nine give four zero.

utterance: Yes.

utterance: You said your address is one eight three six, Timbercrest Road, Indian, Alaska, nine nine five four zero, correct?

utterance: Yes, that's correct.

utterance: Your claim has been lodged and will be assessed soon.

utterance: okay.

utterance: Please keep your claim number, you could get a place to write it.

utterance: Okay.

utterance: Two two zero zero.

utterance: Two two zero zero?

utterance: Yes that's it. Is there anything else I can do for you?

utterance: yeah, I want to change my security question to my mother's maiden name.

utterance: O-kay, what's your mother's maiden name?

utterance: That's Brown.

utterance: your security number has been changed successfully.

utterance: Thank you.

utterance: No, that's all.

utterance: Thank you so much for calling, Justin. Do have a great evening.

utterance: You're welcome. Bye.


utterance: Hello my name's Kim, Thank you for calling, how may I help you?

utterance: Oh Kim, beautiful morning, how was your night?

utterance: My night was fine thank you ma, what-.

utterance: Trust you are good also.

utterance: Yes ma'am, What can i do for you today ma?

utterance: My name's Mary Thomas, divorced.

utterance: Okayyyy..

utterance: So i already enrolled my son in one of your insurance packages, are you following?

utterance: go on ma, I'm with you ma.

utterance: Just recently, i got to find out that his dad already had him covered.

utterance: Oh, okayyyy.

utterance: So i think i should exempt him from my own insurance plans because i would need every penny i can save.

utterance: Okay ma'am, if i get you right, you want to remove your son as a dependent on your account?

utterance: Exactly.

utterance: Okay ma, I'll need you to provide me some information to help you get on with your request.

utterance: please go ahead.

utterance: I presume Mary Thomas is your registered name with us.

utterance: Yes, Mary Thomas.

utterance: Please help me with your date of birth and customer number ma.

utterance: Date of birth is zero five January one nine eight two.

utterance: Got that.

utterance: Customer number is Five three three three-.

utterance: F-five, th-rreee, th-ree, three, okay?

utterance: yeah, eight four nine five.

utterance: eight four nine five so it's five three three three eight four nine five, correct?

utterance: yes thats it.

utterance: Kindly hold on while i run it through the system ma'am.

utterance: No issues.

utterance: Okay Ma'am, please provide me with your insurance policy number.

utterance: I don't think i understand that.

utterance: It's a ten digit long number you get after enrolling in a plan.

utterance: Oops, let me run through my mails for it.

utterance: Alright.

utterance: i have zero five three four nine seven six two two eight.

utterance: zero five three four nine seven six two two eight, correct?

utterance: yes.

utterance: Got it, okay, you and your son are under the Term life insurance plan, right?

utterance: Yes.

utterance: Dependent's name is Kent Thomas?

utterance: Yes Kent Thomas.

utterance: Okay ma'am, do you want me to proceed with your request of removing your son from your dependent list?

utterance: yes please.

utterance: Okay dependent has been removed.

utterance: Thanks Kim.

utterance: The next insurance charge would be for just you at three hundred dollars for a year and next payment date is zero two October two zero two one.

utterance: This coming October, yeah?

utterance: Yes ma'am.

utterance: That would not be a problem.

utterance: Alright ma'am, is there any other thing i can do for you?

utterance: You have done enough already, thanks.

utterance: Okay ma'am, thank you for calling and have a lovely day ahead.


utterance: Hi, Good afternoon, my name is Tom, thank you for calling, what can I help you with?

utterance: Good afternoon Tom, I am Mary Ane.

utterance: Alright, is it okay i call you Mary?

utterance: Yeah, Mary is good.

utterance: Alright mary, what can i help you with today?

utterance: there's been a kind of let me just say a situation and it demands that i move from my home to a place closer to my work for accessibility and convenience regarding a new project.

utterance: okayyy-.

utterance: I will be at the new apartment for quite a while, give or take two years.

utterance: Alright mary, I'm with you.

utterance: So i would love to have my address changed pending the time i move back, will that be possible?

utterance: yes it is but it would require you to provide me some information for verification purpose, if you don't mind?

utterance: #oh okay.

utterance: Alright Mary, I'll need you to provide me your first name, last name, date of birth and customer number.

utterance: m cus- customer number?

utterance: yes, it's an eight digit number written at the bottom left corner of your insurance card.

utterance: #oh, please let me reach for my insurance card.

utterance: No problems.

utterance: Okay i have it now, First name Mary.

utterance: o- okay M A R Y.

utterance: Last name Ane.

utterance: A N E?

utterance: yeah sorry what's the next detail?

utterance: your date of birth.

utterance: #oh of course, two nine, zero three, one nine seven zero.

utterance: two nine, zero three, one nine seven zero, correct?

utterance: yes.

utterance: alright, please call your customer number.

utterance: #oh okay zero five five two three six four five.

utterance: zero five five two three six four five, correct?

utterance: yes.

utterance: okay, please hold while i confirm the details.

utterance: Take your time.

utterance: okay mary, the address on your dashboard reads one four two Worcester Rd, Framingham MA one zero zero five, is that correct?

utterance: yes.

utterance: so what what would you like as your new address?

utterance: seven seven seven.

utterance: sev- en, sev- en, seven.

utterance: Brockton Avenue.

utterance: Brockton Avenue.

utterance: Abington MA.

utterance: Abington MA.

utterance: two five three one.

utterance: two five three one.

utterance: yeah.

utterance: okay mary, new address, seven seven seven Brockton Avenue, Abington MA two five three one, correct?

utterance: yes.

utterance: Alright your address has been successfully changed, you can log into your dashboard to confirm that right after this call.

utterance: Alright, thank you so much.

utterance: You are welcome Mary, thank you for calling and do have a lovely day.

utterance: and you too.


utterance: Hi, Good morning my name is Annabel, how may I help you today?

utterance: Good afternoon Annabel, my name is Fred Jack.

utterance: Can I call you Fred?

utterance: Fred is okay.

utterance: How may I help you Fred?

utterance: I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password.

utterance: okay, you'll have to reset your online account password.

utterance: O-okay.

utterance: I will need some information for verification purpose, I hope you don't mind.

utterance: #oh okay.

utterance: Okay Fred, I'll need you to provide your first name, last name, date of birth and customer number.

utterance: First na-name is Fred.

utterance: Okay F R E D.

utterance: Last name is Jack.

utterance: J A C K.

utterance: what's the next detail.

utterance: your date of birth.

utterance: My date of birth is two eight, zero five, one nine eight seven.

utterance: Two eight, zero five, one nine eight seven, is that right?

utterance: Yes.

utterance: Alright, please proceed to call your customer number.

utterance: how do I get my customer number?

utterance: It's the eight digit number located at the bottom left of your insurance card.

utterance: may I reach for my insurance card while you hold on?

utterance: Certainly.

utterance: I have it now.

utterance: Please call out the numbers.

utterance: Four five seven three two two one.

utterance: The customer number should be eight but you called out se-ven numbers, kindly listen while I call out the numbers.

utterance: okay.

utterance: Four five seven three two two one.

utterance: It has two in three places so it's Four five seven three two two two one.

utterance: Four five seven three two two two one correct?

utterance: Yes.

utterance: Please hold while your details is being confirmed.

utterance: No problem.

utterance: Your details has been confirmed.

utterance: O-okay.

utterance: The email on your dashboard reads fredjack at yahoo dot com, is that correct?

utterance: Yes.

utterance: Okay, a rest link has been sent to your email.

utterance: Hold on let me check my email.

utterance: Alright Fred, you'll click on it and input your new password.

utterance: I've done that.

utterance: Your password has been reset successfully, you can log into your dashboard to confirm this after the call.

utterance: #oh okay, thank you so much.

utterance: You're welcome Fred. Is there anything else I can do for you?

utterance: That will be all for now.

utterance: Thanks for choosing our insurance company. Do have a wonderful day. Bye.

utterance: Yeah, you too.


utterance: Hello. Good morning, Suzanne on the line. thanks for calling Rivertown insurance company. May I know who is speaking and how may I help you?

utterance: Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.

utterance: Oh great! Thats a good decision you made there as it is the first step to having a wonderful experience with us.

utterance: Thank you.

utterance: So, Rivertown insurance is an insurance company that provides insurance for pets, life, automobiles, homeowners, rents, etc and there are several plan types for each of them, each having it's own policies.

utterance: Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.

utterance: If I may ask, what inspired you in making these decisions?

utterance: Actually, Ive always wanted to get an insurance for my automobiles but what inspired me recently was a friend of mine who recently had a ghastly accident, thank God he was saved but his car was destroyed beyond repair.

utterance: Oh goodness...

utterance: So I just feel like if he had insured his automobile, he would have been the luckiest man ever even after been saved from the accident.

utterance: Yeah...thats very correct. Okay, now I think we can go ahead with the account creation, Ill need some of your details and Id like to get them as I make requests for it.

utterance: Okay...I gottcha.

utterance: Before we go ahead with that, for more enquiries about the companys profile and recent activities weve been carrying out, you can check the companys website or our social media pages for more details.

utterance: Oh that would be great, Id like to have the social media handles and the link to the website so that I can check them out after this call.

utterance: Sure, I can help you with that. Can I have your first name and last name please?

utterance: My name is John William.

utterance: Okay...one second please.

utterance: Alright.

utterance: Okay...just for confirmation, the William doesn't have a letter s, right?

utterance: No it doesn't.

utterance: O-okay, W.i.l.l.i.a.m. Can I get your ten digit US telephone number?

utterance: Okay...seven six zero.

utterance: Seven six zero.

utterance: Six four six, eight two eight two.

utterance: Seven six zero six four six eight two eight two...is that correct?

utterance: Yep..thats it.

utterance: Good.. youll be getting our weekly and monthly reminder messages through that number.

utterance: Alright.

utterance: Okay, now can I have your date of birth.

utterance: August the tenth, nineteen eighty two.

utterance: Okay- August the tenth, nineteen eighty two, just a moment please.

utterance: Yeah sure.

utterance: Thanks! Your street address and your ZIP code?

utterance: Okay, thir-ty four Date Palm drive, Cathedral City, Riverside, California.

utterance: Okay...ZIP code please.

utterance: a second please.

utterance: Sure.

utterance: Nine two two three four.

utterance: Good. Ill also need you to give answer to a security question.

utterance: Oh okay but since it's a security question, isn't it supposed to be personal.

utterance: Of course, you shouldn't disclose this to anyone but Ill need it cos I'm the one helping you with the account opening.

utterance: Alright then. So what's the relevance of this security question?

utterance: It is needed in cases whereby you forgot your password while trying to login your account, so it's more like a recovery question for your password.

utterance: Oh I see..perfect, we can go ahead with that.

utterance: What is the name of your high school?

utterance: Wow...I guess I got a lucky security question.

utterance: (Laughter) yeah, afterall no one would ever forget such.

utterance: Cathedral high school (boys), Elysian Park, Los Angeles.

utterance: Okay...one second to type this please.

utterance: Alright.

utterance: Los An-geles okay. Great. So that would always be the answer to your security question anytime it is needed.

utterance: Okay, thanks. Would that be all the details needed for creating the account?

utterance: No...your social security number would also be needed please.

utterance: Alright....a second please. Ill need to look for it.

utterance: Sure. Please take your time.

utterance: The social security number, the nine digit one right?

utterance: Yes exactly. Could you read out the number please?

utterance: Yeah...five four five-zero one- eight two six three.

utterance: Yeah thats right.

utterance: Great! That would be all the necessary details needed for creating an account with Rivertown Insurance. Youll get a message in the next twenty four hours which confirms that an account has been created in your name.

utterance: Okay...Ill look forward to that.

utterance: In the message which would be sent to you through the phone number you gave us in your details, is a link which leads you to enroll for an insurance plan.

utterance: Alright...I guess thats where I can choose to insure my automobiles.

utterance: Exactly. Here the insurance agent who is in charge of enrolling customers into a plan would attend to you when you put a call through.

utterance: Thatd be absolutely great. I really look forward to that and I can't wait to be fully enrolled so I can enjoy the benefits attached to the insurance policies of your organization.

utterance: We also look forward to doing business with with and were super glad that you chose us amongst several other insurance agencies.

utterance: Mmh..good.

utterance: Yeah, thanks. Just so you know, our insurance programs allows you to combine your basic auto insurance with your preferred insurance renewal. By combining these insurance policies, you can lower your policy costs and provide a quicker turn around for your claims.

utterance: Wow...thats sounds like a good one. Although I do not have a complete understanding of that yet.

utterance: Yeah...as time goes on, youll get to understand better and be more familiar with those termiss.

utterance: Absolutely.

utterance: At the end of this call, you will get a message which entails the link to the companys website and social media page where you will get to see more information about the insurance plans and policies. I believe this would also help you to have a better understanding of your automobile insurance which you're planning to enrol for, pending the time your account would be created.

utterance: Yeah, Thanks, Ill appreciate that.

utterance: You are welcome. One more thing, kindly rate our customer service on the website on a scale of one to five based on your satisfaction.

utterance: Alright. Ill do that.

utterance: Thanks once again for choosing Riverside insurance agency. We look forward to more pleasant moments with you.

utterance: Same here.

utterance: Have a beautiful day ahead sir.

utterance: You too. Bye for now!

utterance: Bye.


utterance: Hi, good morning, my name is Mary, thank you for calling, what can I do for you.

utterance: Good morning Mary, my name is Britney.

utterance: Okay Britney, what can I do for you this morning?

utterance: Please call me Brit.

utterance: Uh, okay Brit.

utterance: I want to pay for my insurance bill.

utterance: o-kay. First I'll have to confirm your identity by asking you to provide some details about yourself.

utterance: Okay, proceed.

utterance: Please provide your first name, last name, date of birth and customer number.

utterance: My first name is Britney.

utterance: B R I T N E Y.

utterance: No, it's spelled B R I T T A N Y.

utterance: B R I T T A N Y.

utterance: My last name is Jason.

utterance: J A S O N?

utterance: yeah.

utterance: Brit, what's your customer number.

utterance: How do I get a customer number?

utterance: Do you have your insurance card?

utterance: Yes but it's not with me at the moment.

utterance: Is it within reach because you'll have to read out the customer number to me.

utterance: I'm not sure about that. Could you hold on a second while I look for it?

utterance: Please take your time.

utterance: Found it. Seven eight three.

utterance: Seven eight three.

utterance: Two one three.

utterance: Two one three.

utterance: Nine zero.

utterance: Nine zero. Your identity has been verified.

utterance: O-kay.

utterance: It shows here that you're on preferred automobile plan.

utterance: Yes.

utterance: That's one thousand five hundred dollars per year.

utterance: Yeah, that's correct.

utterance: What's the duration of the bill.

utterance: It's a year.

utterance: So, you'll be paying one thousand five hundred dollars.

utterance: Yes, how do I make payment.

utterance: I'll need your credit card number, the expiration date and CVV.

utterance: My credit card number is six seven nine seven.

utterance: Six seven nine seven.

utterance: One one three zero.

utterance: One one three zero.

utterance: Eight two five four.

utterance: Eight two five four.

utterance: The expiration date is zero seven, two zero two three.

utterance: Okay, your CVV.

utterance: Three one five nine.

utterance: Hold on. it says the CVV number is invalid. Could you call the numbers again?

utterance: Yes, it's three five nine.

utterance: Okay, three five nine?

utterance: Yes.

utterance: Alright, your payment has been initiated.

utterance: okay.

utterance: Your bill has been successfully paid. Is there anything else I can do for you?

utterance: No, that's all for now.

utterance: Thank you for choosing our insurance company. Do have a great day. Bye.

utterance: Yeah you too. Bye.


utterance: Hello, thank you for calling MetricsInsurance company, May I know your name please?

utterance: Hi, I'm John.

utterance: Good day mister John, How are you doing today?

utterance: Great, thank you.

utterance: Perfect!, I'm really glad to hear that, How may I help you?

utterance: I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return.

utterance: If I understand you correctly sir, you would like to change your address to a new one?

utterance: Yes.

utterance: oh, that's not a problem I can surely help with that.

utterance: Thanks, please is it also possible to return to the previous address when I return back?

utterance: Yes.

utterance: Thats very good then.

utterance: Alright mister John, May I have your first name and last name please.

utterance: I'm John Kingdom.

utterance: Okay, mister John Kingdom, to change your address to a new one, I need to have your policy number.

utterance: policy number?

utterance: Yes, it's an eight digit number written at the bottom left corner of your dashboard.

utterance: #oh is it the string of number below my profile picture?

utterance: Yes mister John.

utterance: Okay, let me call it out.

utterance: Please do.

utterance: Okay, I have here three four one.

utterance: three four one.

utterance: seven seven seven.

utterance: seven seven seven.

utterance: six nine.

utterance: six nine.

utterance: That's all.

utterance: Ok, the policy number is three four one seven seven seven six nine. Is that correct?

utterance: Yes Please.

utterance: Perfect! Now may I have the old address and zip code please?

utterance: Ok, my old address is twenty five, Apple street, True Avenue, Huge Apartment, California.

utterance: Great, thank you, the Zip code?

utterance: Sure, my zip code is three three one five five.

utterance: three three one five five.

utterance: Yea, that's correct.

utterance: So, what would you like as your new address?

utterance: one five seven eight.

utterance: one five seven eight.

utterance: Sacramento Street.

utterance: Is Sacramento spelled S.a.c.r.a.m.e.n.t.o.

utterance: Yes thats correct.

utterance: Ok, you can continue.

utterance: sacramento street, Portland.

utterance: Okay, Mr.John, Please confirm the new address one five seven eight, sacramento street, Portland.

utterance: Yes thats correct.

utterance: Alright your address has been successfully changed, you can log into your dashboard to confirm that right after this call.

utterance: Alright, thanks so much.

utterance: You are welcome mister John, If any other questions arise, please feel free to contact us at any time.

utterance: No problem, I will.

utterance: Do have a lovely day ahead.

utterance: And you too.


utterance: Hi, Good afternoon, my name is Ruth, thank you for calling, what can I help you with?

utterance: Good afternoon Tom, I am Jane Ane.

utterance: Alright, is it okay i call you Jane?

utterance: Yeah, Jane is fine.

utterance: Alright Jane, what can i help you with today?

utterance: So the thing is, I'm moving from my current place to a temporary place for a project I was told to head from work.

utterance: okay.

utterance: I will be at the new apartment for quite a while, say twelve months.

utterance: Okay Jane, I'm with you.

utterance: So I'd love to change my address pending when I'll move back, will that be possible?

utterance: sure it is but it would require you to provide me some information for verification purpose, if you don't mind?

utterance: #oh okay.

utterance: Alright Jane, I'll need you to provide me your first name, last name, date of birth and customer number.

utterance: m cus- customer number?

utterance: yes, it's an eight digit number written at the bottom left corner of your insurance card.

utterance: #oh, please let me reach for my insurance card.

utterance: No problems.

utterance: Okay i have it now, First name Jane.

utterance: J A N E.

utterance: Last name Ane.

utterance: A N E?

utterance: yeah sorry what's the next detail?

utterance: your date of birth.

utterance: #oh of course, one three, zero three, one nine seven zero.

utterance: One three, zero three, one nine seven zero, correct?

utterance: Yes.

utterance: alright, please call your customer number.

utterance: #oh okay five one five three.

utterance: five one five three three.

utterance: Six four zero five.

utterance: Six four zero five, correct?

utterance: Yes.

utterance: okay, please hold while i confirm the details.

utterance: Take your time.

utterance: okay mary, the address on your dashboard reads one two two nine, Long Street, Gainesville, Florida three two six zero one, is that correct?

utterance: Yes.

utterance: So what is your new address?

utterance: It's one three eight five.

utterance: One three eight five.

utterance: Crestview Terrace.

utterance: Crestview Terrace.

utterance: San Antonio.

utterance: San Antonio.

utterance: Texas.

utterance: Texas.

utterance: Seven eight two one nine.

utterance: Se-ven eight two one nine.

utterance: Yeah.

utterance: Okay Jane, your new address, one three eight five, Crestview Terrace, San Antonio, Texas, seven eight two one nine, correct?

utterance: Yes.

utterance: Alright, thank you so much.

utterance: You are welcome Jane, thank you for calling and do have a lovely day.

utterance: Yeah you too.