utterance: Good morningRivertown Insurance, this is Ashley speaking, how can i be of assist you?

utterance: I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?

utterance: #oh, yes I can be of help to you on any update. first I would like you to give me your full name also with your policy number please?

utterance: #oh sure, I've got it with me here.

utterance: That's perfect, we can proceed right?

utterance: a minute please.

utterance: It okay.

utterance: #would you mind, i did like to roundoff a chat with my laundry man in order to delivere my cloth.

utterance: i really wouldn't mind.

utterance: Okay, may we proceed now?

utterance: Sure please, go on.

utterance: my name is Don Da-valley.

utterance: Alright mister Da-valley If am correct?

utterance: #Um, sure you are.

utterance: That's okay sir.

utterance: -uh that's fine.

utterance: Could you help me with your policy number please?

utterance: #mhm yeah, right away.

utterance: That's perfect.

utterance: let me call it out for you one six four three six one four two.

utterance: Alright, i will like to repeat that to you again, one six four three six one two four two?

utterance: perfectly correct.

utterance: repeat it once more please.

utterance: one six four three six one two four one.

utterance: Alright, thank you mister Da-valley, hold on sir I am on your account.

utterance: not a problem.

utterance: One last thing, could you please verify your childhood girlfriend name for me please?

utterance: Not a problem, Tanda.

utterance: One last thing please, can you send me the last four digits of your social security number?

utterance: one two three four.

utterance: #whao, that's great.

utterance: awesome.

utterance: that's great.

utterance: Yeah, sure.

utterance: Not to bother, I have that updated for you. What other services of mine would you be needing?

utterance: #Oh yeah, I need to reset my password?

utterance: That's very possible sir.

utterance: Can i get your email please?

utterance: That's wouldn't be a problem.

utterance: Can we proceed?

utterance: sure.

utterance: i would like to get my glasses please give me a second.

utterance: you can take your time sir.

utterance: #are we good to go now?

utterance: #sure please.

utterance: #yep it's dondavalley at yahoo dot com.

utterance: Got it right.

utterance: Awesome.

utterance: I did like to confirm it one more time please?

utterance: no problem.

utterance: [Laughter] dondavalley at yahoo dot com.

utterance: Got it right.

utterance: I would send your verification code to your email.

utterance: I will really love that.

utterance: I'm right on it just a second please.

utterance: Do take your time please.

utterance: I got it.

utterance: could you please check your email to verify the code?

utterance: #It just came in now.

utterance: What should i do with that?

utterance: Click to verify the account.

utterance: Right on it.

utterance: take your time please.

utterance: verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see.

utterance: it's right at the top corner.

utterance: #yep just saw it now.

utterance: Use a default password of eight nine two one.

utterance: On it please.

utterance: Settled.

utterance: One more thing, you have to set a new password for it.

utterance: I will do that straight away.

utterance: You kindly make it simple so you don't have a hard time remembering.

utterance: #yeah, you're totally right.

utterance: #yep always right.

utterance: please login in to your account with your username and new password.

utterance: #sure please.

utterance: My pleasure, mister Da-valley your password is rectified now sir.

utterance: Frankly speaking, I had a good time conversion with you.

utterance: It a pleasure sir.

utterance: Awesome.

utterance: Awesome it is.

utterance: mister Da-valley is there anything else you would like me to assist you with?

utterance: Thanks a lot but none sir.

utterance: I'm still going through my account now.

utterance: Please take your time, is there anything else I can help you with from the account?

utterance: No ma'am, I think that will be all for now. Thanks for your time.

utterance: Don't mention, it my ultimate pleasure mister Da-valley. If you have any further questions please don't hesitate to call me alright?

utterance: Okay, i sure will.

utterance: Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest of your day!

utterance: #Waow, you made my day ma'am.

utterance: it our duty to serve you better.

utterance: Thanks.

utterance: Thank you sir.

utterance: Bye bye.

utterance: Bye.

utterance: Bye Mr.


speaker_role: Agent

utterance: Good morning Rivertown Insurance, this is Rhoda speaking, how can I help you?

speaker_role: Customer

utterance: yes I have an already running policy Rivertown and i want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?

utterance: Okay, yes I can help you solve the problem.

utterance: #, awesome.

utterance: To start with can I request for your name ma.

utterance: just let me get to park wellone moment.

utterance: That's no problem, I understand better.

utterance: already drove out without my stereo set to receive calls.

utterance: that's not a problem at all ma.

utterance: Okay, here we go, already got a good place to park.

utterance: Yes sir, you can proceed.

utterance: my name is Jordan Clara.

utterance: Okay missus Clara. if am correct?

utterance: am miss not married though.

utterance: #whao, good to know miss Clara.

utterance: OK.let's proceed from here.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here with me, I had to save it on my phone contact that's the advantage of smart phone?

utterance: #Uh, Technology as come to stay for our advantage.

utterance: Two nine three nine two three six eight two.

utterance: Okay, let me repeat that back to you, two nine three nine two three six eight two.

utterance: Very correct.

utterance: -oh one more time please.

utterance: correct.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your favorite pet name for me please?

utterance: Sure, even right here with me, his name is Skippy.

utterance: #whao, So lovely, can you also help me with the last four digits of your social security number ma'am?

utterance: #Uh right away One four one two.

utterance: -huh good, right on your profile.

utterance: alright.

utterance: Right on your profile.

utterance: Ok.

utterance: Ma'am you are currently on Petcare basic which runs five hundred dollars per year.

utterance: yeah, I had a few questions about a Petcare advance policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an basic auto policy with you now and I have decided to upgrade it an advance insurance package.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Need clarity.

utterance: Yes sir. .

utterance: Let me get it detailed for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in checking?

utterance: so sure, you will help me upgrade it from your side?

utterance: -oh, your service is our delight.

utterance: not to organized in the Morning thou, I even fogot my office key at home. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I know am on petcare basic if I'm not mistaken.

utterance: That's correct, great choice Miss Clara.and so far you want to upgrade it from here.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #mhm that's a good bit lower than what I've been paying annually, I will like to go with petcare preferred.

utterance: That's great.

utterance: #yep, how do go from here.

utterance: I'm right there with you. .

utterance: Awesome .

utterance: here to help you out.

utterance: Is there a way I can have access to your policies?

utterance: #Uh -oh there is a way around it.

utterance: #Whao, interesting.

utterance: I will kindly request for your email?

utterance: So with that I have access to the strategies?

utterance: Sure, I would be happy to do that for you, proceed.

utterance: Okay, it is jordanclara at yahoo dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: yours is still very good and short?

utterance: you finally made me like my email.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds awesome.

utterance: My pleasure, Miss Clara Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, you have made my day.

utterance: #whew, happy to hear that.

utterance: Could you tell me when my petcare basic policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be second of February, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, that true i remembered that day, I enroll for a course then.

utterance: Beautiful Ma, is there anything else I can help you with this morning?

utterance: No ma'ma, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #whew, thanks for putting me through.

utterance: We are always here to serve you better sir.

utterance: Thank you, Bye.

utterance: Bye Bye.

utterance: Thank you.


utterance: Good afternoon Rivertown Insurance, this is Brown speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it.

utterance: That's fine.

utterance: just let me get to sit comfortably one moment.

utterance: That's no problem, I perfectly understand.

utterance: age is not by our time.

utterance: that what consistent growth can bring to us.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is James Jude.

utterance: Okay mister Jude?

utterance: you got it right.

utterance: That's no problem mister Jude.

utterance: Take your time.

utterance: Could you help provide your with your policy number?

utterance: #huh, I've got that right here with me, you ready?

utterance: Yes ma.

utterance: Two eight three three three two three eight one.

utterance: Okay, let me repeat that back to you, two eight three three three two three eight one?

utterance: #yep, correct.

utterance: On it.

utterance: That's awesome.

utterance: Miss Vera right in your account.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Lake.

utterance: And the last four digits of your social security number?

utterance: Two six two eight.

utterance: One second.

utterance: sure.

utterance: Just to verify, you said your full name is James Jude?

utterance: That's correct.

utterance: On it.

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you and I want d date for the renewal.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Hold on, on it sir.

utterance: I subscribed to your complete auto?

utterance: -oh, clearly stated here.

utterance: sure I once wrote it down, but could not find it.

utterance: That's is not a problem sir.

utterance: Forget things so early now imagine?

utterance: I completely understand, believe me.

utterance: Okay, okay, it's a complete auto which runs for two thousand dollars per year.

utterance: That's great sir.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for that particular amount.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is jamesjude at gmail dot com.

utterance: Got it, so easy enough.

utterance: Awesome.

utterance: easy one to remember?

utterance: Yes of course.

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Jude. Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line for many minutes now.

utterance: That's not a problem sir.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be September second, I could attach a copy to the email as well?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: I Believed I have been able to do justice to your request sir?

utterance: Yes, you did.

utterance: Thank you for being a valued customer of Rivertown Insurance.

utterance: #whao I really appreciate you time.

utterance: Thank you.

utterance: Thank you bye.

utterance: Bye bye mister Jude.

utterance: Thanks so much.


utterance: Thank you for calling Rivertown Insurance. This is Dan. How may I help you?

utterance: #Uh, yes. I want to add my son to my auto insurance plan.

utterance: No problem, sir. Do you have your account number handy?

utterance: Yes. It's seven four seven nine, no I'm sorry seven three four.

utterance: #Um I believe you're looking at the wrong, I mean, I think that's your policy number. Your account number starts with an m.

utterance: I'm not seeing that. Are you sure it starts with an m?

utterance: Yes, sir. Since I think you're looking at the policy, do you see a number in the bottom left corner?

utterance: Oh, yeah. M eight four two one six.

utterance: Perfect. And you're George Adkins?

utterance: Yes.

utterance: Could you please verify your full address for me, address, city and state?

utterance: Eight four two Lily Lane, West Mulberry, New York.

utterance: Thank you. So mister Adkins, you're looking to add a dependent to your auto plan. How old is your son?

utterance: Uh, he's sixteen, no, seventeen.

utterance: His name?

utterance: Joshua.

utterance: Joshua Adkins. Does he have a middle name or initial?

utterance: L as in Larry.

utterance: And his date of birth?

utterance: August seventh two thousand four.

utterance: So, he'll be eighteen this year in August?

utterance: Right.

utterance: Is he a student?

utterance: Yes he starts university in the fall.

utterance: Great! Congratulations!

utterance: Yes, he's a good kid. He's going to major in engineering.

utterance: Then he's smart, too.

utterance: Four point oh average and graduated with honors.

utterance: That's good to know. He'll qualify for our good student discount.

utterance: Good student discount? Uh, what's a good student discount get me?

utterance: As long as he maintains a three point oh average and you provide proof of grades each semester, we lower your premium by fifteen percent.

utterance: Oh, I didn't know that. Are there other discounts available?

utterance: If he took a driver's education course or defensive driving class, he might qualify for a discount. Oh, and if he has his own vehicle and you'll be adding that to the policy, of course you'll qualify for our multi-vehicle discount.

utterance: No. I'll just be adding him as an additional driver of my car right now.

utterance: No problem. If or when he gets his own car, we can add it to your plan and get you that discount. Well, as long as he's living with you?

utterance: Cool. He'll be living at home for now.

utterance: Great. Even if he goes away to college, your agent can let you know if he can stay on your policy or will need one of his own.

utterance: So, what do you need from me to add him?

utterance: I have the basic information. We'll just need a copy of his driver's license, and, like I said, to get the good student discount, we'll need a copy of his report card or transcript.

utterance: Do I have to take that to my agent?

utterance: You can do that, or you can scan it and email it.

utterance: Oh, good. Because we're getting ready to go on vacation and I really don't have time to stop by.

utterance: I hope you're going someplace exciting. Or maybe you'd prefer relaxing to exciting.

utterance: A little of both.

utterance: Let me give you my email address and you can send it directly to me. I'll make sure it gets processed today.

utterance: Oh, thank you.

utterance: No problem. My email is Dan dot Jones at Mercury dot com. And if you'll just put your name or account number in the subject line, that will help me out.

utterance: Okay. I'll get that to you as soon as I hang up.

utterance: One last thing, I forgot to ask you. Does your son have any health issues?

utterance: No. Perfect health. He was on the track team.

utterance: Excellent! So I'll add a note that he is healthy and doesn't have any history of illness. So, that's it. We're good to go.

utterance: And then I'll get confirmation of his addition and any change to my premium?

utterance: Yes, sir. I'll include that information in my return email. We can just add that to your monthly billing and we'll pro-rate it for this month.

utterance: Good deal.

utterance: If there are no other questions, I hope you have a great vacation and thank you for being a valued Mercury customer.

utterance: No other questions from me. Thanks for your help, Dan.

utterance: Any time, mister Adkins. Take care.


utterance: Good afternoon Rivertown Insurance, this is Lizzy speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me make some changes on my name.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it here one second.

utterance: That's fine.

utterance: just let me get my self ready.

utterance: That's no problem, take your time.

utterance: Getting my document ready.

utterance: You have your time sir.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is Osteen stone.

utterance: Okay mister Stone, I don't mind you spelling your first?

utterance: S.t.o.n e. I think it is misspelled on my account as s.t.o n.n.e.

utterance: That's no problem mister Stone, I will be glad to correct that for you just give me few seconds to check your account.

utterance: Relax.

utterance: Could you please help me with your policy number?

utterance: Right here.

utterance: Yes sir.

utterance: Three seven three five two two eight nine two.

utterance: Okay, let me repeat that back you three seven three five two two eight nine.

utterance: You missed a two.

utterance: -oh one more time please.

utterance: three seven three five two two eight nine two.

utterance: Okay, thank you mister Stone. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure.

utterance: And the last four digits of your social security number?

utterance: Six one seven eight.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second.

utterance: sure.

utterance: Just to verify, you said it should be O.s.t.e.e.n?

utterance: That's correct.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes sir.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in signing up for?

utterance: sure one second. Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Slow as molasses these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice Mr.Stone.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Stone I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is osteenstone at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Mr.stone. Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure Mr.Stone If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: Thanks.

utterance: You are welcome.


utterance: Good afternoon Rivertown Insurance, this is Alonzo speaking, how can I be of service to you?

utterance: yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?

utterance: Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?

utterance: #Oh sure, I've got it right here with me.

utterance: #whaow nice, we can proceed from there.

utterance: Just a moment.

utterance: Sure, take your time miss.

utterance: #let me roundoff a conversation with my laundry guy in order to delivere my cloth.

utterance: #oh, sure you can take your time.

utterance: Perfect, you ready?

utterance: Sure ready miss, go on.

utterance: my name is Michelle moris.

utterance: Okay Miss Moris If am not mistaken?

utterance: #Um, it's okay.

utterance: That's no problem miss.

utterance: Could you help me with your policy number?

utterance: #mhm, i have it right here.

utterance: #mhm I've got that right here.

utterance: Beautiful.

utterance: Let me call it for you two six four one six six three nine one.

utterance: Okay, let me repeat that back to you, two six four one six six three nine one?

utterance: Correct.

utterance: One more time please.

utterance: Okay, thank you Miss Moris, hold on am on your account.

utterance: its fine.

utterance: Okay, one last thing, could you please verify your pet name for me please?

utterance: #Oh, yes Rubby.

utterance: One last thing please, the last six digits of your social security number?

utterance: seven five five three eight four.

utterance: #oh, that's awesome.

utterance: yeah.

utterance: Very good miss.

utterance: Beautiful.

utterance: Not a problem, I have that updated for you. What else shouId i help you with?

utterance: yeah, I will like to reset my password?

utterance: Very possible miss.

utterance: Can I have your email please?

utterance: That's wouldn't be an issue.

utterance: Do you mind if we proceed?

utterance: Not at all.

utterance: let me get my glasses.

utterance: Take your time miss.

utterance: #here we go.

utterance: #Ok.

utterance: #yep it's michellemoris at yahoo dot com.

utterance: Got it right.

utterance: Okay.

utterance: I would like to confirm it one more time.

utterance: that's okay, here we go.

utterance: Michelle moris at yahoo dot com.

utterance: Got it.

utterance: I will send your verification code to your email.

utterance: I will appreciate that a lot.

utterance: I am on it just a second.

utterance: Alright.

utterance: I'm good.

utterance: You should have the verification code on your email now, please check.

utterance: #yeah it just came in now.

utterance: What should I do with that?

utterance: click to verify the account.

utterance: Done.

utterance: Great!

utterance: Verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see on the account.

utterance: #mhm it's right at the top right corner.

utterance: It just got in now.

utterance: Use a default password of two two four two.

utterance: done already miss.

utterance: Done that.

utterance: Set a new password for it.

utterance: Okay doing that right away.

utterance: kindly simplify it so you can remember.

utterance: Okay, doing that.

utterance: Great.

utterance: Kindly login into your account with your username and new password.

utterance: #oh Okay.

utterance: My pleasure, Miss Moris your password is rectified now ma'am.

utterance: To be honest, I enjoyed my conversion with you.

utterance: Awesome.

utterance: Great.

utterance: thanks.

utterance: Miss Moris is there anything I can help you with?

utterance: Not at all miss.

utterance: Checking through my account now.

utterance: No problem, is there anything else I can help you with from the account?

utterance: No miss, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure miss Moris If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!

utterance: #mhm, you have made my day today miss.

utterance: #whew, that is the reason we are here to serve you better.

utterance: Thank you.

utterance: Thank your miss.

utterance: Bye.

utterance: Bye bye miss.

utterance: Thanks bye too.


utterance: Good afternoon Rivertown Insurance, this is Leslie speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, we can proceed from there.

utterance: just let me get my glasses one moment.

utterance: That's no problem, I perfectly understand.

utterance: Getting older everyday.

utterance: that what consistent growth can bring to us.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is James Benson.

utterance: Okay mister Benson, I don't mind you spelling your last name?

utterance: B.e.n.s.o.n. I think it is misspelled on my account though.

utterance: That's no problem mister Benson, I will be glad to correct that for you just give me three seconds to find your account.

utterance: Take your time.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: Two Eight three four two three eight two.

utterance: Okay, let me repeat that back to you, two eight three four two three eight two?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Two Eight three four two three eight two three.

utterance: Okay, thank you mister Benson. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Jark.

utterance: And the last four digits of your social security number?

utterance: Two six two seven.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me two second.

utterance: sure.

utterance: Just to verify, you said it should be B.e.n.s.o.n.?

utterance: That's correct, no e.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me pull that up for you.

utterance: No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Slow as molasses these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister Benson.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Benson I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is jamesbenson at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Benson. Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Benson. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Rose speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it.

utterance: That's fine.

utterance: just let me get to sit comfortably one moment.

utterance: That's no problem, I perfectly understand.

utterance: Getting older everyday.

utterance: that what consistent growth can bring to us.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is Thomas Vera.

utterance: Okay Miss Vera?

utterance: you got it right.

utterance: That's no problem miss Vera.

utterance: Take your time.

utterance: Could you help provide your with your policy number?

utterance: #huh, I've got that right here with me, you ready?

utterance: Yes ma.

utterance: Two eight three three three two three eight two.

utterance: Okay, let me repeat that back to you, two eight three three three two three eight two?

utterance: #yep, correct.

utterance: On it.

utterance: That's awesome.

utterance: Miss Vera right in your account.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Lake.

utterance: And the last four digits of your social security number?

utterance: Two six two eight.

utterance: One second.

utterance: sure.

utterance: Just to verify, you said your full name is Thomas Vera?

utterance: That's correct.

utterance: On it.

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you and I want d date for the renewal.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Hold on, on it ma.

utterance: I subscribed to your complete auto?

utterance: -oh, clearly stated here.

utterance: sure I once wrote it down, but could not find it.

utterance: That's is not a problem ma.

utterance: Forget things so early now imagine?

utterance: I completely understand, believe me.

utterance: Okay, okay, it's a complete auto which runs for two thousand dollars per year.

utterance: That's great ma.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for that particular amount.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: Okay, it is thomasvera at gmail dot com.

utterance: Got it, so easy enough.

utterance: Awesome.

utterance: easy one to remember?

utterance: Yes of course.

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Miss Vera. Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line for many minutes now.

utterance: That's not a problem ma.

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be February first, I could attach a copy to the email as well?

utterance: Yeah sure, great.

utterance: I Believed I have been able to do justice to your request ma?

utterance: Yes, you did.

utterance: Thank you for being a valued customer of Rivertown Insurance.

utterance: #whao I really appreciate you time.

utterance: Thank you.

utterance: Thank you bye.

utterance: Bye bye miss Vera.

utterance: Thanks so much.


utterance: Good afternoon Rivertown Insurance, this is Babel speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name.

utterance: Okay, yes I can help you with any update. could I first get your full name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, we can proceed from there.

utterance: one moment.

utterance: Take your time ma.

utterance: #let me roundup a chat with my engineer to return my fixed laptop.

utterance: take your time ma.

utterance: Okay, you ready?

utterance: Yes ma, go on.

utterance: my name is Frank Henry.

utterance: Okay mister Frank If am not mistaken?

utterance: #Um, it's good that way.

utterance: That's no problem sir.

utterance: -um that awesome.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here can we move on?

utterance: Yes sir we can.

utterance: One five eight two four two three eight one.

utterance: Okay, let me repeat that back to you, one five eight two three four two three eight one?

utterance: Very correct.

utterance: -oh one more time please.

utterance: one five Eight three four two three eight one.

utterance: Okay, thank you mister Frank, hold on am on your account.

utterance: No problem.

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Alison.

utterance: And the last four digits of your social security number?

utterance: Eight six two two.

utterance: -huh pretty good.

utterance: sure.

utterance: Very good sir.

utterance: Awesome.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.

utterance: That's awesome.

utterance: Thats right. .

utterance: -oh hello sorry I was taking to one my cousins that just stepped in.

utterance: Take your time ma.

utterance: #yep.its quite some time now I set my eyes on her.

utterance: #whao take your time ma.

utterance: #yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called petcare preferred if I'm not mistaken.

utterance: That's correct, great choice mister Frank.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.

utterance: Okay.

utterance: That's great.

utterance: I'm right there with you. .

utterance: No problem, okay mister Frank am glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is frankhenry at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Frank anything for our loyal customers, Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Frank. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, Beautiful.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, you made my day ma.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you ma.

utterance: Bye.

utterance: Bye bye ma.

utterance: Thanks bye.


utterance: Good afternoon Rivertown Insurance, this Kobe speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.

utterance: Okay, yes I can help you create an account.

utterance: Sure, yes, how do we go about it?

utterance: Can I request for your name please?

utterance: no problem.

utterance: That's no problem, it won't Ma.

utterance: my name is Ramos Alice.

utterance: OK miss Alice.

utterance: Okay.

utterance: Got it.

utterance: again my name is Ramos Alice.

utterance: #Hm A.l.i.c.e is correct Ma.

utterance: very correct Ma.

utterance: On it Ma.

utterance: Awesome.

utterance: Can you provide me with your phone no?

utterance: #yep, that's not a problem.

utterance: On it.

utterance: Four four three nine two three eight two two three.

utterance: Okay, let me repeat that back to you, four adour three nine two three eight two two three?

utterance: Very correct.

utterance: -oh, Four Four three nine two three eight two two three.

utterance: Good.

utterance: on it please hold on.

utterance: No problem .

utterance: Okay, one last thing, could you please tell me your mother's maiden name?

utterance: Okay.its Jethro.

utterance: Got it.

utterance: Okay.

utterance: Can I also request for your email.

utterance: sure.

utterance: waiting.

utterance: Here we go.

utterance: On the page.

utterance: Aliceramos at gmail dot com.

utterance: Got it.

utterance: Will right now send you a confirmation mail to you.

utterance: That's great news.

utterance: You can create an account set your password and confirm the password.

utterance: Let's me login to my email now.

utterance: Take your time.

utterance: got that now.

utterance: on the verification, one second.

utterance: Let me attach the list of all our policies for you to make your choice.

utterance: #whaooo that will be awesome.

utterance: Also confirm your date of birth.

utterance: sure one second. Shoot I wrote it down.

utterance: Take your time.

utterance: OKay can I proceed from there.

utterance: pretty sure.

utterance: Okay, okay, June nineteen nineteen ninety four.

utterance: On it.

utterance: Okay.

utterance: Can you repeat that?

utterance: Okay, second June nineteen ninety four.

utterance: Update that for you ma.

utterance: Awesome.

utterance: Can I request for your security number.

utterance: One two three four five six seven nine nine.

utterance: Can you repeat that for me.

utterance: updating your account right now.

utterance: Okay thanks.

utterance: On it ma.

utterance: #mhm I want to shop a complete auto policy Ma.

utterance: Yes sir, pretty good. #mhm.

utterance: Okay.

utterance: Complete Auto cost two thousand dollars yearly.

utterance: Pretty good.

utterance: The details of the bills would also be attach to your email.

utterance: That's great.

utterance: Go to your account to activate it.

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Miss Alice Anything for our loyal customers. Was there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: Oh gosh, my pleasure Miss Alice If you have any further questions please do not hesitate to call, okay?

utterance: Okay, that's great.

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is James speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.

utterance: Okay, yes I can help you.

utterance: Sure, yes, how do we go about that?

utterance: Can I request for your name please?

utterance: OK.hope the conversion won't to be very long, I have to attend a party in an hour?

utterance: That's no problem, it won't sir.

utterance: my name is Gabriel Brant.

utterance: OK mister Brant.

utterance: Okay, B.r.a.n.t.

utterance: Got it.

utterance: my name is is Gabriel Brant.

utterance: #Hm G.a b.r.i.e.l is correct sir.

utterance: very correct sir.

utterance: On it sir.

utterance: Awesome.

utterance: Can you provide me with your phone no?

utterance: #yep, that's not a problem.

utterance: On it.

utterance: Okay, let me repeat that back to you, four nine three nine two three eight two two three?

utterance: Very correct.

utterance: -oh, Four nine three nine two three eight two two three.

utterance: Good.

utterance: on it please hold on.

utterance: No problem .

utterance: Okay.its Jade.

utterance: Got it.

utterance: Okay.

utterance: Can I also request for your email.

utterance: sure.

utterance: wating.

utterance: Here we go.

utterance: On the page.

utterance: gabrielbrant at gmail dot com.

utterance: Got it.

utterance: That's great news.

utterance: Let's me login to my email now.

utterance: Take your time.

utterance: got that now.

utterance: on the verification, one second.

utterance: #whaooo that will be awesome.

utterance: Also confirm your date of birth.

utterance: sure one second. Shoot I wrote it down.

utterance: Take your time.

utterance: OKay can I proceed from there.

utterance: pretty sure.

utterance: Okay, okay, second March nineteen ninety four.

utterance: On it.

utterance: Okay.

utterance: Can you repeat that?

utterance: Okay, second March nineteen ninety four.

utterance: Update that for you Sir.

utterance: Awesome.

utterance: Can I request for your security number.

utterance: One two three four five six seven nine eight.

utterance: Can you repeat that for me.

utterance: updating your account right now.

utterance: Okay thanks.

utterance: On it sir.

utterance: #mhm I want to shop a complete auto policy sir.

utterance: Yes sir, pretty good. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay.

utterance: Pretty good.

utterance: That's great.

utterance: Go to your account to activate it.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Brant Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be August second, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Brant If you have any further questions please do not hesitate to call, okay?

utterance: Okay, sounds great.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: having many folders in my drawer.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is John Carter.

utterance: Okay mister Carter, can you spell your last name for me please?

utterance: C.a.r.t.e.r. I think it is misspelled on my account though.

utterance: That's no problem mister Carter, I will be glad to correct that for you just give me one second to find your account.

utterance: Good.

utterance: Could you provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes sir.

utterance: Four nine three nine two three eight two three.

utterance: Okay, let me repeat that back to you, four nine three nine two three eight two?

utterance: You missed a three.

utterance: -oh one more time please.

utterance: Okay, thank you mister Carter. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure.Jona.

utterance: And the last four digits of your social security number?

utterance: Three four seven three.

utterance: -oh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Just to verify, you said it should be C.a.r.t.e.r.?

utterance: That's correct, now.

utterance: Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, yep, you got it Mr.Carter.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Good.

utterance: This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: I should've stopped some years ago but I have to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Carter I'm glad to hear we might be able to help you save some money.

utterance: #huh every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is johncarter at gmail dot com.

utterance: Got it, very easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Carter. Anything for our loyal customers.is there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning Rivertown Insurance, this is Kade speaking, how can I help you?

utterance: Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.

utterance: That wouldn't be a problem but first, you will have to give me your name.

utterance: Sure, My name is Royal Sassy.

utterance: That's a lovely name sir.

utterance: thanks.

utterance: Okay. mister Sassy can I have your policy number.

utterance: oh! just a moment. I need to get my file.

utterance: That's no problem.

utterance: i'm still on it pls.

utterance: (smile)pls take your time.

utterance: Got it now, you ready?

utterance: Yes sir, pls go ahead.

utterance: Nine two one eight three six one three five.

utterance: oh! That's was pretty fast.

utterance: (laughter) would you like me go over it again?

utterance: let me confirm what I have here with me please.

utterance: that's fine.

utterance: Nine two one eight three six one three four.

utterance: Perfect.You got that.

utterance: Okay mister Sassy, can you spell your last name for me please?

utterance: Sure S.a.s.s.y.

utterance: Great.

utterance: A minute please.

utterance: Alright sir.

utterance: sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance.

utterance: I understand. I guaranty you will get it soon.

utterance: I would be glad if I can have it as soon as possible.

utterance: sure you will sir.

utterance: Alright, no problem .

utterance: Few seconds please. Working on your account.

utterance: I am with you.

utterance: Could you please verify the name of your highschool please?

utterance: Sure.Mirina Lopez grammar highschool.

utterance: Still checking through now.

utterance: Alright.

utterance: I can see you have two active policies.

utterance: #oh is that so can I have them?

utterance: sure sir.

utterance: Thanks.It been a while i checked my insurance account.

utterance: You are active on whole life policy and Petcare basic policy.

utterance: wow! I completely forgot. Thank you.

utterance: It is my pleasure to serve you better.

utterance: One more thing, the last four digits of your social security number?

utterance: Three seven four six.

utterance: #Woaw that's good.

utterance: (laughter).

utterance: Let me go ahead and process your proof, give me a few seconds.

utterance: #I will just be right here.

utterance: Hold on please, working right on your account.

utterance: No problem. I'm still here.

utterance: Which active plan will you like to get the proof if I may ask?

utterance: Just a moment please.

utterance: No problem.

utterance: Taking my time to decide please.

utterance: please do sir.

utterance: yes pls.

utterance: Remember your two active plans?

utterance: Yes I am putting that into consideration.Thank you.

utterance: I am with you sir.

utterance: I made my decision(laughter). Sorry for taking that long.

utterance: That's why I am here, Just for you sir.

utterance: May I know your decision sir.

utterance: I would love to have the insurance proof for petcare and life.

utterance: That's nice.

utterance: Really?

utterance: Yes mister Stone.

utterance: Thanks for your much patience.

utterance: it my pleasure sir.

utterance: Wow that's great.

utterance: Still on your account mister Stone Processing your insurance proofs.

utterance: Oh I'm still with you.

utterance: I got your insurance proofs.

utterance: Really?#woaw, thank You for making my day.

utterance: It a pleasure to hear that.

utterance: #huh really?

utterance: Yes sir.

utterance: Alright.

utterance: Would you like to have your proofs in hard copies or soft copies.

utterance: I think i will prefer it in hard copies. But presently, i am not in town.

utterance: Oh! I would be glad to do that.

utterance: Thanks.

utterance: Can I have your email so i can effect that immediately.

utterance: #oh, yes it's royalsassy at gmail dot com.

utterance: Thanks for your patience.

utterance: And thanks for your time.

utterance: The proof has just been forwarded to you email.

utterance: I got it. thanks.

utterance: My pleasure. is there anything else I can assist you with this afternoon?

utterance: No sir, I think that covers it for now. I really appreciate your help.

utterance: Oh!, my pleasure sir.If you have any further questions please do not draw back to relate it to me, okay?

utterance: Alright (laughter).

utterance: Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: Thank you for your services. it's yo.

utterance: Thank you for your services.

utterance: Thank you for your time and patience.

utterance: You have really taken your time to attend to me, Thanks again.

utterance: Your choice is our number one priority.

utterance: #whao, i love that.

utterance: Do have a nice day sir.


utterance: Good afternoon Rivertown Insurance, this is Victoria speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my last name.

utterance: Okay, yes I can help you with any update. could I first get your full name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, we can move from there.

utterance: one second.

utterance: Take your time ma.

utterance: #let me roundup a chat with my car engineer, he should have brought my car.

utterance: take your time ma to have a conclusive conversation with him.

utterance: Okay, can we proceed?

utterance: Yes ma, go on.

utterance: my name is Jessie lizzy.

utterance: Okay mister lizzy If am not mistaken?

utterance: Okay.

utterance: That's no problem sir.

utterance: -um that awesome.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here can we move on?

utterance: Yes sir we can.

utterance: One five eight six four two three eight one.

utterance: Okay, let me repeat that back to you, one five four two three four two three eight one?

utterance: Very correct.

utterance: -oh one more time please.

utterance: Okay, thank you mister Lizzy, hold on am on your account.

utterance: No problem.

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, it's Barry.

utterance: And the last four digits of your social security number?

utterance: Eight six two nine.

utterance: -huh very good.

utterance: #awsome.

utterance: Very good sir.

utterance: Awesome.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an life insurance policy with you now and I have decided to shop a pet basic insurance to it.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: -oh hello sorry I was taking to one my cousins that just stepped in.

utterance: Take your time ma.

utterance: #yep.its quite some time now I set my eyes on her.

utterance: #whao take your time ma.

utterance: #yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called petcare preferred if I'm not mistaken.

utterance: That's correct, great choice Miss lizzy.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay Miss lizzy.am glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is Jessielizzy at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister lizzy, anything for our loyal customers, Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Lizzy, If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, you made my day ma.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you ma.

utterance: Bye.

utterance: Bye bye ma.

utterance: Thanks bye.


utterance: Thank you for calling Rivertown Insurance. This is Becky. How can I help you?

utterance: Hi, was that Becky is your name?

utterance: Yes, ma'am. How can I help you?

utterance: I wanted to set up an account, but I couldn't figure out how to do that on your website.

utterance: Oh, sure. I can help you with that. What's your first and last name?

utterance: Deena. D.e.e.n.a. Smith.

utterance: Is that Smyth with a y or Smith with an i?

utterance: i. I didn't know anyone ever spelled it with a y.

utterance: Oh, yes. We have a few customers who do that. And, could I have your phone number, starting with the area code?

utterance: three oh four two nine six seven two eight one

utterance: Got it. Now we need to set up a security question for you. we have a few options choices here. Name of your first pet, favorite teacher

utterance: Is mother's maiden name an option?

utterance: Sure, that will work. Mother's maiden name?

utterance: Reuben r.e.u.b.e.n.

utterance: And the day you were, I mean date of birth?

utterance: Just day and month?

utterance: No, I'll need your full birth date.

utterance: August four nineteen eighty-eight.

utterance: Thank you for that. Now I need your address.

utterance: four seven two Jacob Street, Winston, West Virginia, two eight five seven nine.

utterance: Great. And Deena, your social security number?

utterance: Uh, um. I'm not comfortable giving that. Can I just give you the last four?

utterance: Unfortunately I need your full nine digit social security number.

utterance: I don't understand why I have to give you that?

utterance: I can certainly understand your concerns, but rest assured this is a secure line and the information won't be shared with anyone.

utterance: Yeah, well, I've heard that before.

utterance: If you'd feel more comfortable, I can email you a link to leave the information at.

utterance: Well what difference does that make? It's still making my full social security number known.

utterance: Again, I understand your concern, Deena. If I send you a link to provide the information, you'll be able to see the h.t.t.p.s. in the u.r.l. to know it's a secured site.

utterance: I don't, there isn't any other, so there's no around giving the whole number?

utterance: That's correct. And we ask for that number so that we do not mix up your account with any similar or existing one.

utterance: All right. All right. Go ahead and email me a link and I'll do it on my own.

utterance: I'm so sorry if you feel inconvenienced. I just want to make sure you feel safest with providing that information.

utterance: Yeah, yeah.

utterance: So let me just confirm. I will send an e-mail link to continue your enrollment to your email address. And what email would you like me to use?

utterance: d. dot smith seven eight two at gmail.

utterance: That's d. dot s. m. i. t. h. seven eight two at gmail dot com? Okay, I'll get that right out to you, Deena. Is there

utterance: thank you.

utterance: Is there anything else I can help you out with today?

utterance: uh.

utterance: Do you have any questions on the insurance you're looking to purchase?

utterance: No. I've already talked to my agent about that.

utterance: Oh, good. You already have an agent. If you're more comfortable providing that information directly with your agent, you can call them directly.

utterance: Oh, well, okay. no I'll just do it online.

utterance: Very good, Deena. It's been my pleasure to assist you today. I hope I've met your needs with

utterance: Well, clearly you haven't met my needs since I have to go do more work on my own, but I know it's not your fault, it's just your system.

utterance: Thank you for understanding. If we can help you further with any questions, please give us a call at eight hundred four nine nine seven thousand.

utterance: Will do. Have a good day.

utterance: Thank you, Deena, you, too. And welcome to the Rivertown Insurance family.

utterance: Good-bye.

utterance: Good-bye. Deena. Thanks again for calling.


utterance: Good afternoon Rivertown Insurance, this is Salem speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine, take your time.

utterance: just let me take get an apple from the fridge one moment.

utterance: That's no problem, I understand.

utterance: water is life.

utterance: Yes sir, very correct.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Park England.

utterance: Okay mister England, if am correct?

utterance: very correct ma.

utterance: That's no problem mister England I will work on the account ma, one second.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready?

utterance: Yes sir.

utterance: Four eight four eight two three eight two two.

utterance: Okay, let me repeat that back to you, four eight four eight two three two?

utterance: You missed a eight.

utterance: -oh one more time please.

utterance: Four eight two nine two three eight two two.

utterance: Okay, thank you mister England, I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, is Cheek.

utterance: And the last four digits of your social security number please.

utterance: Two four seven nine.

utterance: -huh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Hold on, am in it ma.

utterance: Great.

utterance: Running your profile now ma.

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Age has reduced our sharpness.

utterance: I completely understand, everybody is ageing believe you me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister England.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister England I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is parkengland at gmail dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: You live, you learn, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister England, a anything for our loyal customers. Was there anything else I could help you with morning?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be November first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister England. If you have any further questions please do not hesitate to put a call back, okay?

utterance: Okay, sounds great.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: Thank you ma.

utterance: Thanks bye.


utterance: Good afternoon Rivertown Insurance, this is Bramo speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I think you could help me delete the account.

utterance: Okay, yes I can help you with any issue on your account. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, but I believed everything is fine with our company policies.

utterance: just let me get my back one moment.

utterance: That's no problem, I perfectly understand.

utterance: I moved with it some days ago to verify my account in the bank.

utterance: That's needful sir.

utterance: Okay, get ready?

utterance: Yes sir, proceed.

utterance: my name is Lauren James.

utterance: Okay mister James, I don't mind calling you that Sir.

utterance: I always appreciate my parent for giving me that name.

utterance: that's awesome Sir.

utterance: #Uh, great.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: Two one three four two three eight two six.

utterance: Okay, let me repeat that back to you, two one two three four two three eight two.

utterance: You missed a six.

utterance: -oh one more time please.

utterance: Thank you Mr.James.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your favorite boy friend name for me please?

utterance: Sure, Bone.

utterance: #huh got that nd also the last four digits of your social security number?

utterance: One three two seven.

utterance: -huh pretty good, on it sir.

utterance: #trust you are very smart.

utterance: We are trained to attend to reach out to our customers.

utterance: #Jeez, noticed that already.

utterance: saw you are already on condo basic insurance package which runs for five hundred dollars yearly.

utterance: #Um, that's right.

utterance: Sir, I. believed is not any serious challenge for you opting out of our package Sir.

utterance: I have a little with my job Early this year, so I don't want to accumulate bills to pay.

utterance: #huh, I understand you perfectly sir.

utterance: I've had the same policy for years now.

utterance: Thats right sir.

utterance: This country economy has been challenging for sometime now.

utterance: Yes are right sir.

utterance: many people lost their job you know?

utterance: perfectly said sir.

utterance: Your company offer's one of the best insurance packages.

utterance: -huh, happy to hear that from you sir.

utterance: Awesome.

utterance: #huh good.

utterance: What do I need to do opt out of my current plan sir.

utterance: one second sir.

utterance: Okay, am right here.

utterance: To start with the process, can I request for your email sir?

utterance: Ok that will not be a problem.

utterance: Alright.

utterance: Okay.

utterance: Are you ready.

utterance: laurenjames at gmail dot com.

utterance: On it.

utterance: can u call it one more time please?

utterance: Not a problem anyway.

utterance: Are you ready for it again?

utterance: Right here for you sir.

utterance: Here we go, laurenjames at gmail dot com.

utterance: Give me one second to send you a link on email to verify you opting out of our plan.

utterance: Awaiting that right away.

utterance: Coming straight away.

utterance: Email received successfully sir.

utterance: Sure, happy to hear that.

utterance: #huh, I need to verify the link then what?

utterance: Then you need to verify the link so as to be sure you are the rightful owner of the account sir.

utterance: So everything comes with its price though.

utterance: most times.

utterance: You live, to learn everyday, I guess.

utterance: Good point.

utterance: Great.

utterance: Mhm, already verified right?

utterance: Received a confirmation code.

utterance: That's good.

utterance: So my offer has finally been opted out.

utterance: Yes sir.

utterance: Pretty good.

utterance: Hope i was able to Solve your issue now sir.

utterance: Sure, thanks for all your help.

utterance: You are best welcome.

utterance: Great.

utterance: Oh gosh, my pleasure Mr.James. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: You are welcome.

utterance: Really appreciate your effort.

utterance: Thanks.

utterance: Bye.


utterance: Good afternoon Rivertown Insurance, this is Ann speaking, how can I help you?

utterance: #oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.

utterance: Okay, yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: just a second.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Charles Donald.

utterance: Okay mister Charles can you spell your last name for me please?

utterance: Sure, d.o.n.a.l.d.

utterance: That's great Sir.

utterance: Good.

utterance: may I get your policy number?

utterance: #Yeah, I've got that right here, you ready?

utterance: Yes sir.

utterance: Two eight two nine nine nine four four five.

utterance: Okay, let me repeat that back to you, Two eight two nine nine nine four five.

utterance: You missed a four.

utterance: -oh one more time please.

utterance: Okay, mister Donald I got it now.

utterance: That's good .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Yeah, Patrick.

utterance: And the last four digits of your social security number?

utterance: Three two two six.

utterance: very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Alright. just a moment sir on the account.

utterance: #huh, here with you.

utterance: Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?

utterance: yeah, I had a few questions about a Term Life insurance policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop a Term life insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. Shoot I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, yep, you got it mister Donald.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a Term life insurance policy would be one t thousand two dollars per year.

utterance: Good.

utterance: This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Donald I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be happy to do that, lets go ahead sir.

utterance: Okay, it is Charlesdonald at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Donald Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be March first, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Donald If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: That's good.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon, Rivertown insurance my name is Alexia I'll be your expert today how may I be of help?

utterance: yes I would like to report a double billing on my account.

utterance: Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened.

utterance: ok.

utterance: may I address you as Miss or Mrs?

utterance: miss is fine.

utterance: thank you moving forward, can I please verify the account holders name for security purpose?

utterance: Stacy Baker.

utterance: can you please spell out your last name for clarity purpose please.

utterance: #yea, B.A.K.E.R.

utterance: wonderful, next I'll need your policy number please.

utterance: policy number?

utterance: yes please.

utterance: where can I find that?

utterance: you can find the number on your account page on our website.

utterance: -um that awesome, few seconds please let me get to my computer.

utterance: #yeah, holding on, take your time miss.

utterance: #mhm policy number! is it the nine digit under my profile picture?

utterance: Yes, that's it.

utterance: ok.

utterance: please read it to me.

utterance: nine eight seven.

utterance: nine eight seven.

utterance: six five four.

utterance: six five four.

utterance: three two one.

utterance: three two one.

utterance: that's all.

utterance: ok, nine eight seven six five four three two one. is that correct?

utterance: yes it is.

utterance: -huh very good, may I have your address.

utterance: house address or office address, what address please?

utterance: preferably the one you used when opening your account that should be your home address.

utterance: ok, eight two, brick avenue Charleston, Massachusetts.

utterance: ok, eight two brick avenue Charleston Massachusetts.

utterance: yeah, that's correct.

utterance: next I'll need the zip code.

utterance: zip code! does my insurance account also have a zip code?

utterance: #laughter, no Miss, Charleston zip code, the town in which you live.

utterance: #oh sure, I was a bit confused there.

utterance: That's right. .

utterance: -oh hello sorry there is a knock on my door hold on please let me go check that out.

utterance: Take your time ma.

utterance: #yep.its my neighbor, quite some time now I set my eyes on her.

utterance: #whao take your time ma.

utterance: #yep, No problem, ok where were we?

utterance: zip code.

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, nine two four one ono.

utterance: Zip code, nine two four one one.

utterance: #ya, correct.

utterance: next, I'll need your birth date.

utterance: why? is that really necessary?

utterance: yes please, for security purpose on this account.

utterance: ok seventeenth of July.

utterance: That's great, what year please.

utterance: ok, seventeenth of July nineteen ninety.

utterance: #yup, that's correct.

utterance: ok, moving on.

utterance: ok.

utterance: are you there?

utterance: #yep.

utterance: over here I can see you were sent to billing emails.

utterance: yes, that's right.

utterance: I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance.

utterance: give me a few minutes.

utterance: of course I'll be here.

utterance: ok, I just confirmed that correct.

utterance: ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused.

utterance: #yep, thank you.

utterance: of course, that's what I'm here for, is there anything else you'll need me to assist you with?

utterance: I don't think so.

utterance: Consider it done. If you have any questions or need more information, you just call back.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Miss stacey, anything for our loyal customers. do have a nice day.

utterance: Please one more thing?

utterance: You can go on Sir.

utterance: After the my policy expires can I change it.

utterance: Form the notification you will sent you will see all our policies clearly started.

utterance: That will be awesome.

utterance: Take your time to check through very well.

utterance: On it.

utterance: Take your time.

utterance: On it already.

utterance: You will duly be notified before the due date.

utterance: Awesome.

utterance: Any other information you want to know?

utterance: Am okay with that one for now.

utterance: Thanks awesome.

utterance: Alright, thanks Bye bye.

utterance: Thank you for your time sir.

utterance: Bye.

utterance: Bye bye.


utterance: Good morning Rivertown Insurance, this is Paul speaking, how may I help you?

utterance: Good morning. My name Is Kimberly.

utterance: Good to have you here. How can I help you?

utterance: I have difficulty login in to my account.

utterance: if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.

utterance: that is right.

utterance: We are sorry about that. I would be glad to reset that for you.

utterance: I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.

utterance: So sorry about that Ma.

utterance: Alright.

utterance: May I have your policy number please?

utterance: One minute please. I need to get my folder.

utterance: That's no problem.

utterance: Few seconds please.

utterance: Please take your time Ma.

utterance: are you there?

utterance: I am with you Ma.

utterance: #Yep I've got that right here, you ready?

utterance: Yes mister Kimberly.Could you provide me with your policy number?

utterance: five two three four two five one one four.

utterance: Okay, let me repeat that back to you, five two three four two five one four?

utterance: You missed a one.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: -oh sorry for the break. One more time please.

utterance: Five two three four two five one one four.

utterance: Okay, missus Kimberly I got it now.

utterance: No problem .

utterance: Trying to go through your account.

utterance: Alright. I'm with you.

utterance: Can I have your full name please?

utterance: My name is Kimberly Jones.

utterance: -oh very good. Thank you.

utterance: (laughter).

utterance: Okay missus Kimberly I don't mind you spelling your first name?

utterance: #huh, okay. K.i.m.b.e.r.l.y.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: when was the last time you logged in to your account.

utterance: One second please. Trying to find out.

utterance: Alright Ma.

utterance: I couldn't get that. It's been a while.

utterance: That's no problem ma. Still on your account.

utterance: Thank you Paul.

utterance: what is the response you get when trying to log in to your account.

utterance: wrong password or username.

utterance: okay. Working on that.

utterance: I am with you please.

utterance: Can I have your mother's maiden name?

utterance: yes please. Jones.

utterance: Can I have the username you use when trying to log in?

utterance: ok. Kimjones at Rivertown.

utterance: One second please. Trying to find out.

utterance: The username was email to me immediately I signed in for the policy.

utterance: Alright Ma.

utterance: pIease confirm if the username was correct.

utterance: I will do just that.

utterance: Alright, I am with you.

utterance: Found out the username is absolutely correct. Still working on your account Ma.

utterance: -huh relieved.

utterance: That shows the password you have is incorrect Ma.

utterance: That's right.

utterance: And the last four digits of your social security number?

utterance: Two four one four.

utterance: -huh pretty good. Okay, let me go ahead and reset your password.

utterance: Good. I would be glad.

utterance: Three seconds please.

utterance: Take your time Paul.

utterance: Yes ma.

utterance: Waiting patiently to have access to my accont again.

utterance: Thanks for the patience.

utterance: My pleasure.

utterance: Would you like me to reset the password from here or send the password reset link to your email?

utterance: I would like you to reset the password from here.

utterance: I would be glad to help you Ma.

utterance: thanks.

utterance: Still working on it ma.

utterance: Oh yes. You're doing a great job.

utterance: Your password has been reset sucessfully.

utterance: Wow glad to have my account back.

utterance: Your new password is A, A, X, X, three, one, five, Z.

utterance: oh yes. You're doing a great job. Thank you.

utterance: My pleasure. Anything for our loyal customer .

utterance: (laughing).

utterance: (laughter) sorry for asking much questions.

utterance: It is necessary. it's your job.

utterance: awesome. thanks for the understanding.

utterance: It alright?

utterance: You can now log in to your account to change the password to your choice.

utterance: Thank you. I will do just that.

utterance: Is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes Ma?

utterance: Could you send some information about your pet insurance policy to my email.

utterance: Sure, that is no problem. I would be glad to do that for you..

utterance: Thanks for time.

utterance: It's my pleasure. okay May I have your email.

utterance: Yeah sure, great.

utterance: Alright. Ma.

utterance: You can send it to my email KimberJonestwo zero zero zero at gmail dot com.

utterance: I would do that right away ma.

utterance: Awesome.Thanks.

utterance: My pleasure. It there anything I can help you with.

utterance: #mhm I'm okay Thank you.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.

utterance: -hun you too.

utterance: Awesome.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.