utterance: Coastside Insurance. This is Mike. How are you, and how may I be of help this morning?

utterance: Hello. I'm Myke. Well r I'm a little under the weather this morning. My wife wouldn't even know because she wouldn't even ask.

utterance: Oh, so sorry Mike.

utterance: Thanks. But wait a second, did you say you're Myke as well, as in M-y-k-e?

utterance: Oh no, mine is Mike with an i instead of a y. But Myke is Mike, right? .

utterance: Yeah right #Uh yeah, so actually, r there is this neighbor few blocks away from mine who got hit recently and replacing the items that were carted away and damaged during the hit would cost and arm and a leg literally . So it sort of opened my eyes to the need to insure myself against such an incident.

utterance: If I get you correctly, by hit, you mean your neighbor's house was burgled or robbed?

utterance: Does that even really matter? All I know is his items were carted away by some hoodlum or thief, I guess, and his house was damaged in the process.

utterance: Yeah so basically, in insurance, it matters to understand the nature of any incident, so we know how to r anyway, that may not even really matter in this case as you are our priority at the moment and r So, basically.

utterance: But you understand what I mean?

utterance: Yeah, yeah, definitely, I get you Mike. I was just going to say that you need a Home Insurance. But let me quickly.

utterance: Yeah, that's exactly what I thought. So that costs how much?

utterance: #Um so basically, we have different packages under the Home Insurance which all come with different costs and coverage limits. There's the Basic Home package which goes for a thousand and two hundred dollars a year. We also have the Home Preferred which goes for a thousand and six hundred dollars a year, most of our clients go for this package actually, and we have.

utterance: Okay, great! I'll go for the Basic Preferred package then. You said it cost how much?

utterance: #Um, you probably heard me wrong. The Basic Home is different from the Home Preferred, which I just told you most of our clients go for. By the way, I was going to introduce the last package to you as well, the Home Complete, and it costs two thousand dollars a year.

utterance: Oh okay?

utterance: Yeah, may I please confirm if you understand all I've said so far?

utterance: Yeah, yeah, I do. But I just thought you were going to tell me the benefits of each package, so I'll be sure of which one to pick.

utterance: Definitely! So Let me begin with the Basic Home package. The Basic Home basically covers losses caused by theft and vandalism, and like I said earlier, it goes for a thousand and two hundred dollars.

utterance: Okay?

utterance: Yeah, the Home Preferred which is the most popular plan among our clients covers beyond losses caused by theft and vandalism. It also includes any loss caused by fire or flood, and it covers third party injuries, like that of a guest who got injured while in your home.

utterance: So, like, are you saying if I have a guest over and he or she gets injured in my house, this package covers the hospital bills?

utterance: Exactly! Exactly, Mike. And it goes for just a thousand and six hundred dollars a year.

utterance: #Uh this sounds.

utterance: Y-yeah, but since you're interested in the third party coverage, then I guess the Home Complete might interest you even better.

utterance: Oh, really? Tell me about that then.

utterance: Great! So the Home Complete covers all kinds of losses the Basic Home and Home Preferred packages would cover, and more actually. Basically, it extends the coverage of third party injuries beyond just your guest, to even strangers who get injured on your property and win a lawsuit against you for compensation. There is more. This package also grants you access to an allowance to cover your additional living expenses. You can keep getting this allowance for as long as twenty-four months, but r this is only available to you if your house is seriously damaged to the point that you have to move out till repairs are carried out. Do you understand all I've just said?

utterance: Yeah, sure. I do. I for one do not like to wrap my head around sudden injuries, particularly from third parties, so I think I will go for the Complete Home Home Complete package, rather, yeah.

utterance: Great Yeah, so

utterance: #Err just to be sure, the Complete Home, sorry I made that mistake again, the Home Complete package, how much does it cost again?

utterance: You got it now. The package costs two thousand dollars a year.

utterance: Alright, that's fine. But I want to ask, what if I want to pull out of the plan at any time, what must I do, or what are the conditions?

utterance: All you need to do is just call us to inform us of your decision, and we will discontinue from further billing you.

utterance: #Err so when you say from further billing you, it means once I subscribe, I'll be subjected to recurrent payments?

utterance: #Um yeah, Mike. We bill our clients automatically to make it easier to make their premium payments when due, so they do not have to through the stress of entering their card details each time they want to make a payment. But of course, like you just asked, whenever any clients wants to pull out of any plan, we discontinue the automatic billing procudure.

utterance: Yeah yeah, just one more thing, if for instance I have someone who is interested in opening an account with you, does he have to call you, I mean the r helpline, or are there other ways of doing that like an app or something?

utterance: Yeah, we do. He or she may not need to call us. We actually have a portal on our website where you could actually do all these by yourself, but our helplines are open as well to make it a seamless process.

utterance: Oh okay, that's great, because I have this friend who may subscribe to one of your plans soon, but he likes to do things on his own, so, yeah, I'll tell him you have a self-help portal.

utterance: Okay, great. We have made it easy for everyone and anyone to create an account and do almost anything by themselves through our website. Is that all, or you've got more clarifications to make?

utterance: Yeah, that's it. So what do I need to get started?

utterance: Okay, so since you're a new customer, I'll need to create an account for you, then I enroll you in your preferred plan, and I'll be needing some details from you to verify your identity like your full name, phone number, an answer to a security question to help further secure your account. Also, I'll need your date of birth, your address, zip code, and very important, your social security number.

utterance: #Hm okay. So my name is Mike Colby, Mike my first name, Colby, the last.

utterance: Right. Colby, as in C-o-a-l-b-i-e, right?

utterance: No, no no. Colby, as in C-o-l-b-y.

utterance: Okay, got that. So can you call out your phone number for me, please?

utterance: #Um that's r don't know why I keep forgetting these digits. I mean, my daughter has laughed at me severally for always forgetting my digits, but I guess that's because I have a lot on my mind. Wait, hold on a second. Okay, I got it, and that's four eight zero two zero one eight two eight five.

utterance: Did you say two eight nine?

utterance: No, two eight five.

utterance: Okay, so your phone number is four eight zero two zero one eight two eight five, correct?

utterance: Yeah.

utterance: Perfect! So for your security question, what's your favorite color?

utterance: Blue.

utterance: Okay, so Blue will be your passcode answer whenever we want to verify your identity, so you may want to note it down somewhere.

utterance: #Uh let me just quickly do that now before I forget.

utterance: Sure, sure, take your time, please.

utterance: Alright, I'm done. Thanks.

utterance: Great. So now may I have your date of birth, please?

utterance: That's twenty-ninth March, nineteen seventy-nine.

utterance: Great! Now I'll need you to call out your address for me.

utterance: I stay at six seven nine four B Monroe Avenue, Golden Valley, Arizona.

utterance: Six seven nine four B, that is?

utterance: Yeah.

utterance: Okay, which city exactly, and what's your zip code?

utterance: Phoenix, Arizona. And the zip code is eight five two two two?

utterance: Okay, r finally, could you please call out your SSN for me, please?

utterance: Uh-huh! Will that be necessary?

utterance: Yes Sir, it's part of the vitals to verify your identity.

utterance: #Hm okay eight five two.

utterance: eight five two.

utterance: nine five.

utterance: nine five.

utterance: three two nine zero.

utterance: three two nine zero.

utterance: Yeah, that's it.

utterance: Alright, so you said you're going with the Home Preferred package which costs two thousand dollars a year?

utterance: Yeah.

utterance: Great. So I'll need your card details to initiate your payment. That will be your card number, the expiration date, and the CVV, in that order. #Err I'll need you to call it slowly, so I can get it correctly.

utterance: #Hm Could you please hold on a second, let me get my card.

utterance: Alright, no problem.

utterance: Gotten it. So the card number, five three nine nine eight three two two.

utterance: Hold on. Five three nine nine eight three two two?

utterance: Yeah. Four one six six four nine two eight.

utterance: Did you say four nine two eight?

utterance: Yeah.

utterance: Okay, great. Now, the r expiration date and the CVV.

utterance: It'll expire by March twenty twenty-three. The CVV is the three numbers at the back, right?

utterance: Yes, exactly. But wait, so what you can see at the expiration date is zero three two three?

utterance: Yeah, can I call the CVV now?

utterance: Sure.

utterance: Nine seven zero.

utterance: Alright. So I just need you to confirm your enrolment and date of enrolment as today, seventh August twenty twenty-one.

utterance: I confirm.

utterance: Alright, just a second, and done! Welcome to Coastside Insurance, mister Myke. You have been enrolled on the Home Preferred plan. Please feel free to ask if you have any questions.

utterance: #Uh Thank you. I guess that's all.

utterance: Alright then. If you have any questions in the future or you need help, we are always here to help. Feel free to call us.

utterance: I will.

utterance: Alright then. Do have a great day Sir.

utterance: You too.

utterance: Bye.

utterance: Bye bye.


speaker_role: Agent

utterance: Good morning, my name is Robin, thank you for calling, how may I help you?

speaker_role: Customer

utterance: hi my name is Jeremy.

utterance: Okay Jeremy, how may I help you?

utterance: I was discussing with a friend and she told me about how she was able to add a relative of hers to her plan, are you with me?

utterance: yes.

utterance: I would like to know if I can do the same on my plan.

utterance: Sure you can. You'll have to add the dependent or dependents depending of the number of persons you want to add.

utterance: you mean I can add more than one person.

utterance: Of course you can.

utterance: interesting. I like this already.

utterance: Before I can add the dependents, you will have to provide some information so I can verify your identity.

utterance: That can't be a problem.

utterance: Alright Jeremy, I'll need your first name, last name and your date of birth.

utterance: first name is Jeremy.

utterance: J E R E M Y.

utterance: Last name is Barrack.

utterance: B A R R A C K?

utterance: Yes.

utterance: Okay, please proceed.

utterance: My date of birth is two one, zero eight, one nine nine zero.

utterance: Next is your customer number.

utterance: Customer number is what?

utterance: It's the eight digit number on your insurance card.

utterance: Oh, I need my insurance card?

utterance: Yes you do.

utterance: Please hold on while I go get it.

utterance: Okay Jeremy.

utterance: I have it with me now. You said the eight digit num-ber on my card?

utterance: Yes.

utterance: Thats six two one one.

utterance: Six two one one.

utterance: Seven eight zero zero five.

utterance: Seven eight zero zero five? Thats a nine digit number, I think there's a mistake somewhere. Could you call the numbers again?

utterance: Okay, six two one one.

utterance: Six two one one.

utterance: Seven eight zero five.

utterance: Seven eight zero five?

utterance: Yes.

utterance: Please hold on while I verify your identity. Your identity has been verified.

utterance: Oh, okay.

utterance: Next is your policy number. It's a ten digit number.

utterance: One zero seven eight.

utterance: One zero seven eight.

utterance: Three nine nine four.

utterance: Three nine nine four.

utterance: One four.

utterance: One four?

utterance: Yes, that's it.

utterance: Jeremy, it shows here that you enrolled for a whole life insurance plan, is that correct?

utterance: Yes, Thats correct.

utterance: Alright Jeremy, to add a dependent, I'll need some information about them.

utterance: #Okay, but it's two dependents I want to add.

utterance: Thats not a problem.

utterance: Could you tell me the first dependent's relationship with you?

utterance: She's my wife.

utterance: Okay, thats your spouse.

utterance: What's her first name, last name and date of birth.

utterance: Her first name is Susan.

utterance: S.u.s.a.n.

utterance: Last name is Barrack.

utterance: B.a.r.r.a.c.k.

utterance: Her date of birth is zero seven, zero three one nine nine three.

utterance: What's Susan's health issues?

utterance: She has cancer.

utterance: so sorry about that.

utterance: Yeah, thanks.

utterance: Could you go ahead and provide same details for the second dependents.

utterance: her relationship with me is parent.

utterance: What's their first name, last name and date of birth.

utterance: Her first name is Lucia.

utterance: L.u.c.i.a.

utterance: Her last name Barrack.

utterance: B.a.r.r.a.c.k.

utterance: Her date of birth is zero one, zero eight, one nine six seven.

utterance: Okay, what is Lucia's health issue?

utterance: She is healthy and doesn't have any history of illness.

utterance: Okay, please hold on while I add your dependents.

utterance: When will it become effected?

utterance: Immediately they are added.

utterance: Okay, you can proceed with it.

utterance: Susan and Lucia have been added as your dependents successfully.

utterance: thats it?

utterance: Yes Jeremy. Is there anything else I can do for you?

utterance: No, that's all.

utterance: Thank you Jeeremy for choosing our insurance company.Do have a great day. Bye.

utterance: You're welcome. Bye.


utterance: Hello my name's Kim, Thank you for calling, how may I help you?

utterance: Oh Kim, beautiful morning, how was your night?

utterance: My night was fine thank you ma, what-.

utterance: Trust you are good also.

utterance: Yes ma'am, What can i do for you today ma?

utterance: My name's Mary Thomas, divorced.

utterance: Okayyyy..

utterance: So i already enrolled my son in one of your insurance packages, are you following?

utterance: go on ma, I'm with you ma.

utterance: Just recently, i got to find out that his dad already had him covered.

utterance: Oh, okayyyy.

utterance: So i think i should exempt him from my own insurance plans because i would need every penny i can save.

utterance: Okay ma'am, if i get you right, you want to remove your son as a dependent on your account?

utterance: Exactly.

utterance: Okay ma, I'll need you to provide me some information to help you get on with your request.

utterance: please go ahead.

utterance: I presume Mary Thomas is your registered name with us.

utterance: Yes, Mary Thomas.

utterance: Please help me with your date of birth and customer number ma.

utterance: Date of birth is zero five January one nine eight two.

utterance: Got that.

utterance: Customer number is Five three three three-.

utterance: F-five, th-rreee, th-ree, three, okay?

utterance: yeah, eight four nine five.

utterance: eight four nine five so it's five three three three eight four nine five, correct?

utterance: yes thats it.

utterance: Kindly hold on while i run it through the system ma'am.

utterance: No issues.

utterance: Okay Ma'am, please provide me with your insurance policy number.

utterance: I don't think i understand that.

utterance: It's a ten digit long number you get after enrolling in a plan.

utterance: Oops, let me run through my mails for it.

utterance: Alright.

utterance: i have zero five three four nine seven six two two eight.

utterance: zero five three four nine seven six two two eight, correct?

utterance: yes.

utterance: Got it, okay, you and your son are under the Term life insurance plan, right?

utterance: Yes.

utterance: Dependent's name is Kent Thomas?

utterance: Yes Kent Thomas.

utterance: Okay ma'am, do you want me to proceed with your request of removing your son from your dependent list?

utterance: yes please.

utterance: Okay dependent has been removed.

utterance: Thanks Kim.

utterance: The next insurance charge would be for just you at three hundred dollars for a year and next payment date is zero two October two zero two one.

utterance: This coming October, yeah?

utterance: Yes ma'am.

utterance: That would not be a problem.

utterance: Alright ma'am, is there any other thing i can do for you?

utterance: You have done enough already, thanks.

utterance: Okay ma'am, thank you for calling and have a lovely day ahead.


utterance: Rivertown Insurance, Mark speaking, how can I help you today?

utterance: #Um, hey hold on one sec-.

utterance: Sure.

utterance: Okay, I'm here, okay, I need to know abou- about, how much do y'all cost for my car insurance?

utterance: Okay sure, I can help wit-.

utterance: I drive a Toyota.

utterance: Sir, one-.

utterance: A Toyota Forerunner, I think it's an two thousand three. It's bla-.

utterance: Sir, I'll need some of your information first.

utterance: It's black, four-, oh yeah what do you need?

utterance: I'll need-.

utterance: Did you get that? My car?

utterance: Yes, well no, sir have you gotten insurance with us before?

utterance: No, I heard y'all got good deals from-, yea. It's true?

utterance: Oh, uh-huh yea. I hear the same thing. .

utterance: Can I get your name?

utterance: Oh, yep, My name's Joseph Reed.

utterance: Reed?

utterance: Yep, Reed. R- E- E- D-.

utterance: Uh-huh. Where you from, Joseph?

utterance: Well I grew up-, well I'm from Star City, Arkansas.

utterance: Uh-huh. And is that where m live now?

utterance: No, we m moved something like twenty years ago.

utterance: Okay, and-.

utterance: Yea we live closer to the city now. Pine Bluff.

utterance: Pine Bluff, Arkansas?

utterance: Yep.

utterance: Okay and you said drive and Toy-.

utterance: Toyota.

utterance: Yep, Toyota.

utterance: Forerunner. A Toyotoa Forerunner. It's black.

utterance: Okay, and the year?

utterance: Two Thous- Thousand and and one sec-.

utterance: Sure.

utterance: Hey! What year-, Two Thousand and Nine.

utterance: Okay. And how many miles does it have?

utterance: I don't know.

utterance: Well, are you able to, to- check?

utterance: Okay, okay can you- can you hold on for a bit? I'll be.

utterance: Sure.

utterance: It's got hold on. I wrote it It's got Eighty-three thousand nine hund- nine hundred. Got that?

utterance: Yep Eighty-three thousand nine hundred right?

utterance: Yep.

utterance: Thanks. Now this car's for you? As in- As in you'll be the one driving?

utterance: Yes, well my wife, but yep me too.

utterance: Oh yep, okay what's your wife's name?

utterance: My wife?

utterance: Yes sir.

utterance: She's Sarah Reed.

utterance: S-, A-, R-, A-, H-?

utterance: Uh-huh.

utterance: Great, well we've got a few different options for coverage. Do you know what you want?

utterance: What you got?

utterance: Well sir, we've a base package of fifty, one hundred, fifty.

utterance: What's those numbers mean?

utterance: Well fifty thousand dollars of per-person injury liability, hundred thousand of per accident, and fifty thousand of property damage.

utterance: Is that enough for me?

utterance: Well, I think I'd recommend that liability coverage because you got an older model, but-.

utterance: Uh huh.

utterance: But, I think anyone should have comprehensive and collision, it increases the price a bit, but I wouldn't go without it.

utterance: Uh huh.

utterance: It just-, I just think, well it covers damages to your car-.

utterance: Okay and how much?

utterance: Well give me-, for your sir- hold on.

utterance: Uh huh.

utterance: For liability insurance of fifty, one hundred, fifty, you're looking at eight hundred annually.

utterance: What?

utterance: Eight hundred.

utterance: Goodness, okay and with- with comprehensive and collision?

utterance: Give me-, that's - well with an upfront payment it can be one thousand a year.

utterance: What's it per month?

utterance: Well if you go the monthly payment route, you're looking at one hundred dollars per month.

utterance: I guess that- that's not all that bad.

utterance: You pay upfront and save two hundred dollars.

utterance: I got you.

utterance: Hey Joseph, can I ask what made you call Rivertown?

utterance: #Ah what's tha- yeah a friend.

utterance: Oh okay awesome, well I'll go ahead and make an account for you, and we'll get you- get you signed-.

utterance: Wait no, what- no-. Hold on, I'm not ready to buy it yet-.

utterance: Oh sure, yep sure. Can I have your phone number and email then to send you the quote?

utterance: Oh, yeah my email is J, R, E, E, D, eighteen ninety-six at G-, mail dot come.

utterance: J, R, E, E, D, one eight nine six at G-, mail dot com?

utterance: Yep.

utterance: And your phone number?

utterance: Yep it's eight seven zero, nine nine five, forty two, twenty two.

utterance: Let me repeat that.

utterance: Sure.

utterance: Eight seven zero, nine nine five.

utterance: Uh huh.

utterance: four two, two two.

utterance: Yep, forty two, twenty two.

utterance: Alright. Well is there anything else I can help you with today mister Reed?

utterance: #Uh No, just- I think we're good.

utterance: Alright well have a great day mister Reed.

utterance: Bye.


utterance: Rivertown Insurance, Jack speaking, how can I help you today?

utterance: Wow, okay good. One min-.

utterance: Alright-.

utterance: Yea so, well Hi, who's this again?

utterance: I'm Jack with Rivertown Insurance, I see you want to file a claim?

utterance: Yea so, the Hurricane that just passed through, Hurricane Dennis.

utterance: Uh-huh.

utterance: Well it really got my roof. I'm I'm missing a lot of shingles.

utterance: I'm sorry to hear th-.

utterance: Can you help me?

utterance: We'll do our bes-.

utterance: It's really not good, my roof, my fence. Yea it was bad.

utterance: I'm so sorry, can I get your name and account number?

utterance: Hubert Sanchez, let me see if I can find my-, I can give you my address?

utterance: Well, if you don't mind, your account number should be - if you've got a bill from us, or an email-.

utterance: Oh let me look, I think I saw some- I think we got it in our files. We didn't flood thank God.

utterance: Some good news at least.

utterance: Got it. The let's see- The account number is- Ready?

utterance: Yes sir.

utterance: Eight three Eight, two one, nine four five.

utterance: Thank you, mister Hubert Sanchez. Can you give me your date of birth starting with the month?

utterance: Sure it's January tenth nineteen eighty nine.

utterance: Thank you sir. okay, so tell me what- Man it looks like you were right in the middle of the storm. So sorry to hear it.

utterance: Yea man, so the Hurricane hit last week, right? I meant to call earlier but but you know how these things go.

utterance: Yes sir, no problem.

utterance: Good yea, well we didn't get hit as bad as some of them. Like my cousin, they had like seven inches of water, couldn't stop it.

utterance: That's awful.

utterance: Yea man, I know, anyways like I said our roof got damaged. Fence down. The wind was rough.

utterance: Okay, okay. Tell me more about your roof. How many shingles? Any leaking?

utterance: It's like the whole backside of my house. well like some of the front, a lot of the back. I didn't see no leaking, but I don't, that don't mean there isn't. You know?

utterance: Of course- so some shingles are missing.

utterance: A lot of shingles.

utterance: A lot of shingles are missing, no leaking as far-.

utterance: I mean as far as I know.

utterance: #mhm Okay. Have you called any roofers about it yet?

utterance: Well my brother is he's in construction and he just you know said it was like bad. Like real bad.

utterance: Okay, I guess he didn't- I'm sure he didn't give you a quote or anything?

utterance: I mean like, he said it'd probably be ten grand to fix.

utterance: Oh okay, so the roof, alright. And you've got a few fence boards down?

utterance: No, the whole thing.

utterance: The whole fence?

utterance: Yea like the whole thing.

utterance: Your fence covers your whole backyard?

utterance: oh yea, it wraps-, okay well it's like the whole back wall of the fence. Like the one that's far from the house- You know what I mean?

utterance: Sure yep. Okay so missing lots of shingles, fence down. Anything anything else?

utterance: Yea, well my wife's pissed she lost her new gardenia's but I'm not between me and you, I don't think it counts.

utterance: Any other plants?

utterance: I mean the fig tree lost some branches and- no nothing else.

utterance: Okay, any other damage that you've seen so far?

utterance: Not that I- I mean the wind was bad. I'm sure some- well nothing else I've seen. I can have someone come-.

utterance: No, no, no we'll have someone come out who can take a look.

utterance: Okay.

utterance: Just wanted to be able to point him in the- you know- in the right direction.

utterance: Right.

utterance: Alright so just to verify. You're mister Hubert Sanchez and your address on file is fifteen fourty two Robert Wrigley Drive, Tampa, Florida? Is that still where you live?

utterance: Yes sir. That's right.

utterance: Okay. Well I'm filing a claim on your behalf, mister Sanchez. This is what's next-.

utterance: Okay.

utterance: I'll- well I have your claim number. We'll email it to you, but if you want- well the email we have on file is hsanchez at gmail dot com. Is that right?

utterance: Yep that's right.

utterance: Okay we'll email it to you, but do you want to write it down in case you need to call us back? It'd make things quicker.

utterance: Sure. Let me- Okay go I'm ready.

utterance: Ready?

utterance: Yep.

utterance: Two Zero Two One.

utterance: Okay.

utterance: Dash One Zero.

utterance: Uh-huh.

utterance: Dash Zero Zero Fifteen.

utterance: Two Zero Two One Dash One Zero Dash Zero Zero Fifteen?

utterance: Yes sir. So hold- hang on to that. Once your claim- Once I submit it it'll be sent to an adjustor.

utterance: An adjustor?

utterance: Yep an adjustor. They'll come take a look at your house and fence, and your wife's gardenia's.

utterance: And give you an estimate- well give us an estimate on the damages. From there we'll I'll be in touch. Again I'm Jack.

utterance: Thanks Jack.

utterance: I'll be I'll be in touch with what the next steps are, like like how much we'll pay out and what we'll cover.

utterance: Okay, okay. So you guys will pay for the roof? My brother told me-.

utterance: Look we'll have an adjustor come and check it out. I promise I'll try to make it as smooth as possible. I know this can be a a stressful time.

utterance: Yea man, tell me about it.

utterance: Right so the adjustor should be able to come in the next couple weeks-.

utterance: Weeks?

utterance: Well there's a ton of business right now-.

utterance: Man my roof is bad-.

utterance: I understand sir, but we've got a high volume.

utterance: Well what do I do about my roof while I wait on you guys?

utterance: Well sir, I'd recommend hiring a roofer to come lay some tarp on your roof. Just save the receipt and we should be able to reimburse.

utterance: Oh for sure?

utterance: It's what we normally do-.

utterance: Alright, Jack right?

utterance: Yes sir. Before you go, is this a good callback number? Four Four Eight, Two One Nine, Fourty Eight Fifty Eight?

utterance: Yep that's it. Jack- mister Jack, look I can- when I call, you'll be the one who answers?

utterance: Well, yea- yea- you can ask for me when you call.

utterance: Good. Look I got to go- People are coming help me pick up- You know.

utterance: Right, I hear you. Look your claim is submitted and you should get a copy and an adjustor should call soon to schedule some time to look at your house. Call me back if you need more help.

utterance: Alright- Hey man thanks for the help.

utterance: Your welcome, I hope things work out for you-.

utterance: Alright- Talk to you later.

utterance: Bye.


utterance: Okay Alright here we go. Sorry to keep you waiting. Rivertown Insurance, this John, how can I help today?

utterance: yea, this is Tanya.

utterance: Hi Tonya, how are you doing today?

utterance: Oh I'm doing good, who, is this the right person for I think I'm locked out of my account.

utterance: Okay I can

utterance: Yea I've been trying to log in and it says it says that I- too many attempts?

utterance: Oh sure. have you- did you forget your password?

utterance: No I'm I'm pretty sure it's I haven't changed it and it's the well maybe. I don't know, it's not working. This stupid app it keeps-.

utterance: Okay, okay. This is what I can do I can go ahead and why don't you tell me the email address your account is-.

utterance: I don't use email.

utterance: Okay, well-.

utterance: I just normally do the print scan thing and I get on and it just didn't this time and I- I don't know.

utterance: Okay, how about this-.

utterance: Look I just wanted to- I was told my that I hadn't paid for- and I was trying to pay. They said I didn't.

utterance: Okay, how about this, Tanya? I can check for you. What's your last name?

utterance: Williamiss and I need to be able to- my kids aren't around any more and I just need, can you help me get back on?

utterance: I'd be happy to, missus Williamiss Okay and okay I'll need your date of birth and the last four of your social.

utterance: I was born on November the eighteenth back in sixty five.

utterance: Okay, November eighteenth nineteen sixty-five.

utterance: And the last four of my social is twenty one, ninety four.

utterance: that's not, that doesn't mat-.

utterance: Sorry twenty one forty nine.

utterance: There we go. Great and your phone number?

utterance: Hold on- Got to, okay Six Three Nine.

utterance: Uh-huh.

utterance: Nine One Five.

utterance: Uh-huh.

utterance: Three Three Three Five.

utterance: Perfect. Last thing I'll need you to answer just to be sure it's you. Okay what's your first pet's name?

utterance: Oh my first pet? well I had well my first cat we called peaches. And my first dog-.

utterance: Oh that's right perfect. Thanks missus Williamiss okay now let's see.

utterance: Yea that cat died at nineteen years old, can you believe that?

utterance: Wow. Nineteen. I I didn't know cats lived that long.

utterance: Yep. And a killer. That he, she would bring the grossest rodents over. I mean dead mice, birds you name it.

utterance: Cats, wow.

utterance: Oh yea, that's why I keep em around.

utterance: Oh you've got more?

utterance: Yes sir, I've got two, well I I feed a few of the cats around they you know, the neighborhood and well my husband isn't a fan- Oh I'm just I just, what were we- Oh yea, did you get the things you needed?

utterance: Yes ma'am, I just it looks like you didn't pay this month, which is okay but if you'd like, I can we can switch you to an auto-pay.

utterance: Auto-pay? I, what?

utterance: Yes ma'am, auto-pay. The bill comes out each month without you having to to worry about it.

utterance: Oh, I don't know about that. How does it, I, well I don't how does it do that?

utterance: Well missus Williamiss we'd get some of your bank info and-.

utterance: Oh I don't know about that. What about those I don't, I don't know, I don't think I trust that.

utterance: Okay or we could you could, we would take your credit or debit card down and just charge it automatically each month.

utterance: Oh well that that sounds better.

utterance: Great! Do you want to do that right now? We could do it over the phone. Or I could show you how to do it in the app.

utterance: But I can't get on the app.

utterance: Well I think- how about I take you through logging onto the app and we start there?

utterance: Okay how how do I-.

utterance: Just put it on speaker phone-.

utterance: Oh okay-.

utterance: Now I just sent you a hold on, I just sent you a text with the, with a link. You can click on that link to go to the app and reset.

utterance: I don't- Oh I got it.

utterance: Yep just click it. The app should've, like it should've popped up and you can reset your password right there.

utterance: Okay what should I set the password to-.

utterance: Well, maybe-.

utterance: Oh, I got it, okay-.

utterance: Ma'am maybe you should go ahead and write it down.

utterance: Oh yeah I'll, okay.

utterance: Now, in the app you should see a button- well go back, press the home button on the app- Wait Did you finish your password reset?

utterance: Yep, okay I'm at the home- Oh I see a payment button?

utterance: Yep there you go- Go to payment options. You see that?

utterance: Yep. Payment options, Oh! Okay. What do I-.

utterance: You just-.

utterance: Auto-pay Oh yeah auto-pay?

utterance: Yep and it'll ask for your card-.

utterance: Alright, I think I got it-.

utterance: Great do you- can I do anything else-.

utterance: Is it is it going to going to pay my bill for this month?

utterance: go ahead and, no it won't. You'll have to pay for this yeah you'll- go back to the payment options to pay for this month. Auto-pay takes a little while to to like, kick in.

utterance: Oh okay, I, well I think I got it.

utterance: Great! Can I help you with anything else missus Williams?

utterance: Can you stay on the line while I - no nevermind I got it.

utterance: Oh good, well if that's every-.

utterance: Wait! How do I get back to you- I just- the wait, the hold was like thirty minutes. Don't make me do that again.

utterance: Oh, well you can always email me with-.

utterance: I don't use email.

utterance: Right, right. sorry ma'am you can, whenever you call just ask- just, my extension is four five zero. Dial that after you after you call and you'll get to me.

utterance: Okay, well good, bye.

utterance: Okay missus Williamiss have a good day.


utterance: Rivertown Insurance, Jenny speaking, how can I help you today?

utterance: Oh- good, finally- Hey so, I've got a poodle- My name's Kim by the way-.

utterance: Hi Kim, how's your day going?

utterance: Oh- good, yeah so I've got a poodle, and- he's pure by the way, purebred.

utterance: Okay, okay.

utterance: I was just, I heard that you guys, that there's pet insurance? Is that real?

utterance: It sure is, we cover all sorts of pets birds, cats, dogs-.

utterance: Oh, dog, yes I've got a poodle-.

utterance: Right, a poodle.

utterance: Yep. Oh wow, I heard about it but I can't- well I'm glad to hear it's real.

utterance: Yes ma'am, what would you like-.

utterance: Well, what does it even you know, cover?

utterance: So we have a couple of different options. We've got an a basic package. It covers your standard wellness, you know, checkups, examiss tests, flea and heartworm meds, vaccines. The standard.

utterance: okay, but like I said we we've got a purebred. My friend's also got one. Her's is a different color, well not that that matters, but you know it-.

utterance: Uh-huh.

utterance: Well, hers had this weird stomach thing. Guess how much at the vet. Three grand. Three grand! For a dog! And that's out of pocket. I'm not ready for that-.

utterance: Well that's what we're here for. .

utterance: So you guys have coverage for stuff for stomach things and what not?

utterance: Yes ma'am, well, for a bit more up front-.

utterance: How much more?

utterance: Well, our premium covers everything the basic does but well, it covers the basic plus surgeries and things, even some hereditary stuff.

utterance: Oh, yep the poodles have the stomach things.

utterance: Yep it would cover stomach issues, like bile issues and stomach surgeries. You know? The big expense stuff.

utterance: Okay but how much?

utterance: Well okay, I'll need- do you have a copy of the vet's records.

utterance: I forgot, my friend told me I'd need that and I I forgot to have it- give me a minute. Can you hold on for-.

utterance: Sure thing.

utterance: Okay I got it, now what?

utterance: If you don't mind, I'll need you to go ahead and scan that- or well, if it's easier you can go ahead and take a picture of it.

utterance: Okay hold up- I'll put you on speaker. Okay, got it.

utterance: Great, now can you email it to me. My email is jenny R- at Rivertown insurance dot com.

utterance: Jenny R- at Rivertown insurance dot com.

utterance: Yep that's an R as in Rodeo.

utterance: Jenny R, okay.

utterance: Yep.

utterance: Why do you need this?

utterance: Well, it'll it'll help us identify the pet and give an accurate- well kind of like health insurance. We need some records-.

utterance: okay.

utterance: Did you send it? Oh- I see it now. Thanks.

utterance: So you got it?

utterance: Yes ma'am. Let me just- Alright so you are Kim Green?

utterance: Yes.

utterance: If you don't mind, I'll ask you some questions to for verification.

utterance: Sure.

utterance: Alright, so when- well first, what's your dog's name?

utterance: His name's Rex, He's a year old, He was born sometime in March, last year.

utterance: Do you-.

utterance: March fifth I'm pretty sure.

utterance: Thank you, that was- let's see, March fifth, twenty twenty, and your dog weighs?

utterance: Ninety pounds. Well that's what it was last time, I think- I don't know, just a normal big dog.

utterance: Of course-.

utterance: I mean he's in good shape, you know. eats well, walk him every day. I know ninety I know it sounds heavy but he's just, it's normal.

utterance: Right, right, no worries. Yea, poodles are big dogs. Okay and I'll need some information about you if you don't mind.

utterance: Sure thing. Kim Green, I was born August Sixth ninety four.

utterance: okay thank you. Oh Eight, Oh Six, Nineteen Ninety Four, Yes?

utterance: Yes ma'am.

utterance: Alright, I'll need your phone number next.

utterance: Five two one.

utterance: Uh, huh.

utterance: Seven Zero Six.

utterance: Uh huh.

utterance: Eighty-nine, twenty.

utterance: Five two one, Seven Zero Six, Eight nine, two zero. Yep?

utterance: Yep.

utterance: Alright thank you- just a couple more things to save you into our system-.

utterance: Wait what's this even going to cost me-.

utterance: Sure well, let me just get-.

utterance: Just tell me-.

utterance: Okay well, it usually comes to about a thousand a year for the premium, which is what it sounds like you need.

utterance: A thousand?

utterance: Right, which is only about eighty dollars a month but that covers it covers everything that could go wrong. You know even accidents. But if you let me-.

utterance: Okay, okay.

utterance: If you let me get you into our system I can give you an exact amount-.

utterance: Okay sure.

utterance: Your social security number?

utterance: Social, yep two three two, eighty five, five five two, nine.

utterance: Two three two, eight five, five five, two nine? Okay and.

utterance: Yep.

utterance: Last thing is to get a little security question to to well, to verify that you are, well you.

utterance: Oh, yeah let's do maiden- my mom's maiden.

utterance: Oh, perfect yep sure. Let's do that.

utterance: Carroll. C-, A as in apple, two R's, O-, Two L's.

utterance: Carroll, got it. So with a standard poodle, young, clean medical history, you're looking at a thousand dollars a year, a thousand per year, which you can pay upfront or monthly.

utterance: How much monthly?

utterance: Let me see. Eighty-five dollars per month.

utterance: Eighty-five? Okay- got it. Thanks. Eighty-five. Wow, my husband won't- okay.

utterance: Well we've got to we got to take care of our fur babies. Did you get him as a puppy?

utterance: Yea, we we got him when he was just a few weeks old, tore up our whole living room. Pillows and everything. My husband hated it.

utterance: Got to love it. So I'll respond to your email with the quote, if that's fine? kim chick at hotmail dot com?

utterance: Gosh I've got to get an adult email. Yep. That's it.

utterance: Do you see the email?

utterance: I got it, look I'll talk to my husband and call you back. Okay? This is Jenny, right?

utterance: Yes ma'am, my extension is two three seven.

utterance: Two three seven, got it. Talk to you later.

utterance: Have a good day missus Green.


utterance: Thank you for calling Rivertown Insurance. This is Judy, How can I help you today?

utterance: Uh hi. I need to cancel my plan.

utterance: I am sorry to hear that. Can I get your first and last name please?

utterance: Uh sure. My name is Chris Christopher Sherman.

utterance: Ok mister Sherman. Would you mind spelling your first and last name for me please?

utterance: Uh ok Christopher is C H R I S T O P H E R and then Sherman is S H E R M A N.

utterance: Thank you for that. Do you have your account number handy?

utterance: Actually no I don't have it with me. I was hoping you could look it up maybe?

utterance: Sure thing Christopher. Let's do that. Can you please provide me with your address?

utterance: OK it's fourty two fourty two Bates road unit fifty six. thats in Chandler New Mexico. Eight seven four three one.

utterance: OK let me read that back to you to make sure I have it here correct. I have you at fourty two fourty two Bates road unit fifty six. Chandler New Mexico. Eight seven four three one?

utterance: Yep sounds right to me.

utterance: Great now I will need your social security number please.

utterance: Ok yeah it is four three nine seven two four nine nine one.

utterance: So I have four three nine. Seven two. Four nine nine one?

utterance: Yep.

utterance: Last I will need you to answer your security question you chose for this account.

utterance: ok sure.

utterance: What was the name of your first pet?

utterance: Uh her name was Minny.

utterance: Okay fantastic. I have your account pulled uo now. Can I ask why you are wanting to cancel your plan?

utterance: Oh well actually my dog died and I no longer I don't need pet inrurance anymore.

utterance: I am so sorry to hear that. My sincere condolences.

utterance: Uh yeah tahanks. It has been hard.

utterance: Well I can get this plan canceled for you effective immmediatly. Just gove me a second here and I will get you a conformation number.

utterance: Thanks.

utterance: Actually it looks as if you have paid up through the rest of the year. Let me look and see if we can offer you any kind of refund for the unused balance. If you could actually hold for just a sec here.

utterance: Oh ok. Sure I can hold.

utterance: Thank you. I will be right back.

utterance: Okay no problem.

utterance: Hi Christopher are you still there?

utterance: Yep. Still here.

utterance: Great. I spoke to my supervisor and it looks like we can refund you four hundred and thirty two dollars today.

utterance: Wow. I wasn't really expecting that. that is good to hear.

utterance: Yes, I am glad we can do that for you. I will need you to verify with me the credit card to refund the balance to.

utterance: Oh ok let me grab it. I know which one it is. I will get it here just a second oh wait I have it ya here it is.

utterance: Okay wonderful. If you can read the card number to me that would be great.

utterance: Sure thing. let's see what we oh ok three two seven four six six two one nine four nine eight and then sero six two five.

utterance: And the expiration date?

utterance: Uh nine twenty twenty six.

utterance: Okay and then the three digits on the back? Your cvv code?

utterance: six nine nine.

utterance: Okay I have a refund ou four hundred and thirty two dollars coming your way. I also have all futre payments stopped and I have a confirmation number here for you to verify the cancellation of your pet plan.

utterance: Okay cool. actually can you just email me the confirmation?

utterance: Absolutely. Let me just verufy the email address we have on file here. Let's see, I have CCtwo zero zero one at fhd dot com? That is with two C's?

utterance: Yes that is right.

utterance: Okay you should be receiving that email with conformation shortly. Is there anything else I can do for you today?

utterance: No I don't think so.

utterance: Okay well please reach out again if we can fulfill any of your insurance needs. It has been a pleasure doing business with you.

utterance: Okay I will. Thanks again.

utterance: You are very welome. Thanks for calling Rivertown. You have yourself a great rest of your week!

utterance: Yeah. Same to you. Bye now.


utterance: Rivertown Insurance, Tristan speaking, how can I help you today?

utterance: Hey! I'm looking hold- I'm trying to talk to someone about some Life insurance.

utterance: Oh-.

utterance: I spoke with someone earlier and I- I just got out of college, my new job has it but-.

utterance: Uh-huh.

utterance: My new job has it, but I I heard I need more? Right?

utterance: Yea, well, Can I get your name?

utterance: Oh right- sure, I'm Amelia.

utterance: Amelia, nice to meet you. Have you talked with anyone about Life Insurance before?

utterance: Yea, well not really. I talked to my HR person at work, but it's the company's and I mean, it's like five thousand dollars and I just, I mean that's not much right? Or is it? I don't know.

utterance: Well, okay, we have some in-person representatives that might be able to-.

utterance: I don't really have time to go in-person.

utterance: Alright, okay well where are you from?

utterance: Montgomery.

utterance: Alabama?

utterance: Yep.

utterance: Okay well we have an office on one sec, on twenty-third street in Montgomery-.

utterance: Look I'm just-, I don't- I'm busy right now with work and I just want to know how much it'll cost-.

utterance: I'm sorry, sure thing, Amelia, I'm happy to help you. So there's two types of policies we offer for Life Insurance, whole life and term.

utterance: Okay, okay.

utterance: Have you heard of those before?

utterance: well, like yes, but like a while ago so could you?

utterance: Sure thing, whole life insurance is well like it sounds I guess, if you die, ever, your beneficiary will-.

utterance: Beneficiary?

utterance: Yes, like your spouse-.

utterance: I don't have a spouse-.

utterance: Well, not okay well like maybe right now you don't have one, or, I don't know what your life plans are, but a beneficiary is just the person you choose to receive your life insurance benefit-.

utterance: How much will it be?

utterance: well it depends on how much you choose. We can look at your income and determine-.

utterance: You need my income?

utterance: Income just helps us-, it'll help us determine how much life insurance you'd need for a spou- benefciary to live off of after you, well you- like you pass away.

utterance: I thought Life Insurance, was-, like for people to pay for like funerals and you know-, like other death things.

utterance: Yea, well I mean it does. It will. Let's just- Okay think about the future. Imagine you're married-.

utterance: I don't know if I'll get married.

utterance: Okay well, imagine you have a significan't other- kids or something, and you die.

utterance: okay I don't know about kids-.

utterance: Anyway well people who might depend on you and your income. Okay? And when you die, you stop making money right?

utterance: Yea well, yeah I guess so.

utterance: Right, and so well it might be a bit before they can recover right? And so if you're make fifty thousand a year, and they're depending on that fifty thousand for you know, rent and food and things.

utterance: Oh I see.

utterance: Right? So you might want to give them some like cushion. Yea? So whole life guarantees that payment for however like however long you live.

utterance: Okay I what's term then?

utterance: Okay well yeah term. Well real quick, one big benfit to whole life is that, well your monthly payments are like invested and compounded over time.

utterance: What does that mean?

utterance: So maybe it'd be helpful to compare.

utterance: Okay.

utterance: Let's say you've got a million dollar whole life, right and a million dollar term life.

utterance: Uh-huh.

utterance: Over time, as you as you pay into that whole life policy, it'll grow in value. In like twenty years, the payout might increase to about a million plus an extra fifty thousand because your payments, I guess grew in interest. Make sense?

utterance: yea, I think I get it.

utterance: Term life won't do that. But your spou-, well whoever your like your beneficiary is, would definitely get a million dollar check when you die, unless your policy time has run out.

utterance: Run out? how? That's the term part?

utterance: Yep. So at your age, well how old are you?

utterance: Twenty two.

utterance: Right so at your age, well one, the policies are really cheap per month. Now is a great time to buy in.

utterance: Yea that's what I'd heard.

utterance: Yep, so anyway, at your age. I'd the, well I'd say term eighty is the way to go. There's several but like, well term eighty means that your policy would last until your eighty years old. If you were to -.

utterance: Like if I'd die after eighty, my-, whoever gets my money, well they like they wouldn't anymore?

utterance: That's right.

utterance: Well I think- I've got my grandparents are pretty old so..

utterance: Well look the thing is- like, you can convert your term life over time, so that eventually it all becomes whole.

utterance: okay. Let me- that was a lot to take in- I'm trying to understand.

utterance: Sure.

utterance: Let me tell you what I got, okay- Whole life whole grows in value and you- whoever gets it, gets the money no matter what.

utterance: Right.

utterance: And term term is like stays the same until you hit eighty and if you get older, no one gets all that money you put into it.

utterance: Right, well sort of- yea. The thing is, whole life is expensive, so at your age and income, most people, what I'd recommend is to start with term- like seven hundred fifty thousand and like, overtime convert it to whole life.

utterance: okay I think I'm, because I just need to like, before eighty.

utterance: Yes, I mean I'm just guessing, but right now, like- term would only be about- like if you're in good health and your physical looks good- you're looking at about twenty five dollars per month for like for a term life. Term eighty.

utterance: Oh welll, I, that's not bad really.

utterance: No, no that's why you that's why people say get it now. But but whole life for the same policy would be like, like a few hundred a month. So people instead-.

utterance: Wow, okay yea- Okay I see.

utterance: Yes, so so people normally get a couple thousand whole life a couple thouand of whole life each year, like take a couple thousand dollars from their term and convert it to whole, so that overtime a lot of their term is now whole life and it's building money for them.

utterance: okay I think that makes yeah it makes sense.

utterance: Good, good! I'm glad it's a little hard to explain over the phone- yea, it's easy when you can see the numbers. You know?

utterance: Yea, well I, well what do I do if I want some life insurance?

utterance: Well here's a good first step Let me get some hold on- Let me get some information from you so we can make a little account and get quotes and things.

utterance: Alright yea, sure thing.

utterance: Okay so Amelia yea? Amelia from Alabama, can I get your date of birth, height and weight?

utterance: Yep sure, May ninth, nineteen ninenty-nine.

utterance: Okay.

utterance: I'm five foot four and a hundred and fifteen pounds, pretty sure last time I check-, last time I looked.

utterance: Alright and do you use tobacco?

utterance: No, no never.

utterance: Alright, good do you well, remind me of what your income, what you make in a year?

utterance: Well well I just started so I'm at they pay me like, I think- well hold on- I'll check my offer letter-.

utterance: Okay.

utterance: okay it says I'd make like thirty four thousand seven hundred and one cent- Why they, why do they do that? Put one cent? That's ridiculous.

utterance: I don't know Anyway I'd yea, I think you should do seven hundred seven hundred and fifty thousand dollars of term life, term eighty for your coverage.

utterance: Alright, okay okay.

utterance: And what's I can tell you what it'll- over time if you work with me, we'll work towards making that whole-, yea? And well I can tell you what that will cost you per #month alright?

utterance: Okay right right sure.

utterance: Now you'll still need to this is just an estimate and there's a lot of factors but like okay, it'll be about twenty six dollars a month. Twenty five seventy one, but you'll need to like schedule a medical eval-.

utterance: A medical eval, I'm just I'm pretty busy-.

utterance: That's okay, they they can work around your schedule, what's a day and time that works for you?

utterance: Well I think-, well look I'll run this by my parents. I'll talk to my dad and see what he thinks and I can- i'll get some other quotes and yea. I'll call back.

utterance: Okay. Yea look it's not to- It's a smooth process, I promise and after that eval we can talk again.

utterance: yeah well I don't know, yeah we'll see, look I got to go, thanks for the help-.

utterance: Yea sure Thank you Amelia, feel free to call back if you if you need.

utterance: Uh-huh. Bye.


utterance: This is Bailey with Rivertown Insurance, I see you've got in an accident. Is everyone okay?

utterance: Wow, yes. Give me a -.

utterance: Oh yes ma'am take your time-.

utterance: Thank you okay that was- Wow.

utterance: What's your name ma'am?

utterance: oh yea. I'm Katie. Katie Simple.

utterance: Katie Simple, okay- and is everything okay Katie?

utterance: Yea I'm okay, I think I'm okay.

utterance: Good, good. Have you- are police on their way?

utterance: Yes, yes hold on-.

utterance: Sure thing.

utterance: Police are- Oh they're here- no nevermind, yes yes I called- well someone called and they're coming.

utterance: Good, good. Okay are you in a safe place?

utterance: Safe? Yea we pulled off- on the-.

utterance: Where are you?

utterance: We're on the corner of Richards and first- in the little- in that gas station the Texaco on the corner.

utterance: Okay Katie, can you- do you have your insurance card on you?

utterance: Yep it's in my- that's how I got the number.

utterance: Okay great- What does it say like, your ID number?

utterance: ID number? Okay- it's four, four, eight five- Sorry I'm still a little shaky.

utterance: It's okay Katie, take your time-.

utterance: Four four eight five, ninety two four zero.

utterance: Okay I'm going to repeat that- four four eight five, nine two four zero?

utterance: Yep that's it- I

utterance: Okay Katie, good- so what happened?

utterance: So I was I was stopped at the, let me think #I was stopped and the light and this guy just -.

utterance: You were stopped at the red light on which street?

utterance: Richards? I think? yeah Richards. And he was coming up behind me and he just- he just never, like he -bam just hit me. I don't know- he must've

utterance: So he hit you?

utterance: Yes-.

utterance: And you didn't hit anyone else?

utterance: No I I was first- It's like- I mean there's barely any traffic here, like literally no one else. Well I I mean there's like some cars but-.

utterance: I understand- So he hit you from behind, was there damage to your car?

utterance: Yea my whole back part of my my car is just like my trunk is wide open.

utterance: Yea?

utterance: And- my bumper is just- like done.

utterance: Oh no. Okay- and what- And you're you're okay right?

utterance: Yes. Yes just a little just shaken.

utterance: Oh I bet. I would be too.

utterance: Yea, so- what do-.

utterance: Did you get- Did you take any pictures?

utterance: Yea no. What do I-.

utterance: Just go ahead and-.

utterance: Let me get my camera- I'll I- you're on speaker.

utterance: Okay thats fi-.

utterance: Okay what do I- his- my-

utterance: Go ahead and get his license plate-.

utterance: Okay- one sec-.

utterance: Did you-.

utterance: No, hold on-.

utterance: Okay-.

utterance: Okay I got it- need me to read it need it?

utterance: yeah sure go ahead.

utterance: J- X- G-.

utterance: Wait- okay go ahead-.

utterance: J- X- G-.

utterance: J- X- G-.

utterance: Nine one four.

utterance: J, X, G, nine, one four.

utterance: Yep that's it.

utterance: Okay great, now go ahead and go ahead and take some pictures of your your backside right?

utterance: Yea my-.

utterance: Just go ahead and take pictures of any damage.

utterance: On my car?

utterance: yea, and his car too if you can.

utterance: Oh, yeah okay-.

utterance: Great just-.

utterance: Okay I think I got okay- Wow that was my adrenaline is still going.

utterance: You're doing great Katie. Can I get your license plate number?

utterance: Yea it's let me see- four four one five, three two zero six.

utterance: Okay great. Now-.

utterance: What if- How does- I'm doing this right?

utterance: Yes, yes you're doing your great Katie. Now- Well are the police there yet?

utterance: No-.

utterance: Wow, okay, I'm sure they'll be there soon. Can you drive your car?

utterance: yea, yeah I think so- just my trunk is open- but-.

utterance: But you can still drive it home?

utterance: yes home isn't- Gosh I was so close- I just want to be home.

utterance: I understand Katie- I just I have- I need a few more things from you okay?

utterance: Okay.

utterance: Now let me confirm the email I have on record. katie underscore simple at gmail dot com, is that right?

utterance: Yea yeah I- wait- Can you repeat that?

utterance: Of course. Katie underscore simple at gmail dot com?

utterance: Yep that's it-.

utterance: Great, now what I'm going to do is, I'm going to you'll get a claim number from me okay?

utterance: Alright-.

utterance: I'll email you a claim number and what I'll need you to do is respond with just send those photos in- there's a little link in the email you can click on to submit the photos of the accident and the police report-.

utterance: How do I-.

utterance: Once the police show up they'll- you'll tell them everything you told me and get the police report number- you can take a picture of it or-.

utterance: Oh look the police Wow right as you were

utterance: The police got there?

utterance: Yea they-.

utterance: Oh good. Okay real quick-.

utterance: Yea?

utterance: In the email you'll submit your photos and the police report number- so ask the cop or take a picture of the report so you can remember the number.

utterance: Okay the police report number, got it-.

utterance: Yes, that's it. Well I'll send that email and you'll get- I'll let you go ahead and talk to the police. Just call us back when you're done, okay? I'm Bailey, you can you can ask for me-.

utterance: Okay yeah I got to- Bye.

utterance: Bye Katie, if you need anything just- I hope-.


utterance: yep, Hey, are you there?

utterance: Yes. yes can you hear me?

utterance: Yes sir. This is Ryan with Rivertown Insurance. How can I help you? It looks like you need help with billing?

utterance: Yep. yeah I've got- well we just move and yep I just need to you need my new address? Sorry I

utterance: No, no worries sir yeah moving is stressful. I've I've moved with kids too.

utterance: Yep Sorry just hold-.

utterance: Sure thing.

utterance: Okay I I found a quiet place. Finally.

utterance: I get it. Can I get your name?

utterance: Oh yea, sure. I'm Travis. Travis McDonald.

utterance: Okay mister Travis, let's see-.

utterance: We didn't move too far, just- you know how it is with kids- you just- well we needed something a little bigger.

utterance: Of course. Okay can I- I need your account number. Do you have that?

utterance: Yea let me, I have the last bill with me-.

utterance: Oh it should be in the check the top right hand corner for-.

utterance: I don't see any

utterance: It should be

utterance: Oh I see- it's Eight three eight, four two eight, nine nine.

utterance: Okay, oh I've got you up- let me just confirm your date of birth-.

utterance: Okay-.

utterance: Oh what's your date of birth?

utterance: Oh yeah February fourteenth, ninety-one.

utterance: Valentine's day huh?

utterance: Oh yep, I've heard the jokes, bud .

utterance: Great so you're not at- What's your new address?

utterance: Oh I've already forgot Let me- can you hold?

utterance: Oh sure thing. .

utterance: Oh here we go! You'd think- I've signed so many papers you'd think I'd remember. .

utterance: All good.

utterance: We're in Charleston now- eleven forty two yeah west third street, yeah Charleston like I said.

utterance: Okay, Okay and what's the zipcode there?

utterance: It's hold on again .

utterance: It's two nine, four oh four oh two. Yep two.

utterance: Two nine, four zero two?

utterance: Yep.

utterance: Alright mister Travis, we'll I'll go ahead and put your new address in to the system here. Let me repeat it-.

utterance: Okay.

utterance: Let me repeat it to make sure I'm right.

utterance: Okay, go ahead-.

utterance: One One Four Two West Third Street, Charleston, South Carolina two nine, four zero two?

utterance: Yes sir. west third. That's it.

utterance: Got it- Okay the system's got to update-.

utterance: An update?

utterance: No just, not a full on update, just just a update of your profile. Sometimes the change in address will change your insurance costs.

utterance: okay.

utterance: Yep so it-.

utterance: Wait but I I mean I didn't move like, I just it's not far from the old place.

utterance: But sometimes it's like Yea sometimes areas have more traffic or like more accidents, or less! And it effects your rates.

utterance: But I didn't move like it's. Well whatever did anything change?

utterance: Well sir it looks like your rate's going to go just a few, well like thiry bucks. thirty a month.

utterance: Thirty? But I just moved, I don't, gosh these-.

utterance: Sorry sir-.

utterance: These insurance I just- we just had. Whatever-.

utterance: I'm sorry sir but-.

utterance: Why? What's different about my area? We're literally only like a like a, like twenty minutes from the last place. Like thirty minutes, at the most.

utterance: Well sir, it looks like your it looks like there are more accidents well yeah more accidents by like a good bit.

utterance: Oh well that's good news.

utterance: I'm sorry sir-.

utterance: It's not you- I just don't understand, can't you like, you can't do something?

utterance: Well I don't set I don't set the rates-.

utterance: Of course, well I've got more- I'm going to find a broker and get out of I'm going to find someone cheaper, this is ridiculous-.

utterance: I'm sorry sir. I can't-.

utterance: I know- I'm busy. Have a good day.

utterance: Again, sorry sir. Feel free to call if you have any more-.


utterance: Good morning, mister Schlessinger! This is Ricky with Rivertown Insurance. I'm following up on our conversation back in June-.

utterance: Hey, hello, who's this?

utterance: Hey mister Robert- this is Ricky-.

utterance: Ricky? Ricky who?

utterance: Ricky Greenfield- I'm with Rivertown Insurance.

utterance: Huh? What? Is this a scam-.

utterance: No- no sir. This is your car insurance company. I'm calling because back-.

utterance: Oh no- what now? Did my wife get another ticket?

utterance: What? No sir, I'm calling because you wanted to add your son to your plan because he starts driving soon?

utterance: Oh! Right! Ricky! Yes- good to hear from you. Yes our- my son Braxton. Yes, goodness I can't believe he starts driving next week.

utterance: Next week? Wow! Okay well how about we get him on your plan- is this is this a good time?

utterance: Yea! yea, let me just, I'm glad you called. I've been meaning to take care of this.

utterance: Good good. Well mister Robert, this is Robert right?

utterance: Yes sir this is he. And what's your name again?

utterance: Rick-.

utterance: Oh yea, Ricky, sorry Ricky, go ahead.

utterance: Yes sir, Ricky. Now, your son. When's his birthday?

utterance: Next Tuesday.

utterance: Next Tuesday? So that's December-.

utterance: December ninth.

utterance: Right December ninth and he's turning sixteen so he was born in

utterance: Two thousand five.

utterance: Two thousand five, thank you- I'm just making an account for him. Can you give me his full name?

utterance: Sure, yeah sure. He's- His name's Braxton John- after his grandfather. Braxton John.

utterance: Alright and same last name?

utterance: Yes Schlessinger, remember how to spell that?

utterance: yes S, c, h, l, e, s, s, i, n, g, e, r. Right?

utterance: Yep, two s's.

utterance: Got it, Braxton John Schlessinger born December ninth, two thousand and five.

utterance: Thats right.

utterance: Great, now do you guys have a vehicle for him?

utterance: Right yes we just bought him a little honda- no yeah and Honda civic.

utterance: Great, a Honda Civic. what's the year and the trim?

utterance: It's black, no silver. Silver it's a how about I just go outside and look at it-.

utterance: Sure thing.

utterance: Alright, it's silver and it's an LX. I think it's a twenty thirteen? Let me- yeah two zero one three Honda Civic LX.

utterance: Alright- can I get the license plate number?

utterance: L, A, H, six, six, four.

utterance: L, A, H, six, six, four, got it-.

utterance: Alright what else? Anything else with the car?

utterance: Oh I'll need you to get the mileage.

utterance: Oh shoot, okay let me go get the keys-.

utterance: Sure thing. Sorry about that.

utterance: Okay- I'm checking right now- it looks like forty seven thousand four hundred and thirty eight.

utterance: Oh wow. Only forty seven thousand, that's so low.

utterance: Yep we got it at a steal. An older lady just drove that car to Church and back.

utterance: Oh man, that's the best. Good for you guys.

utterance: Anything else?

utterance: let me see- no sir. I think we're good on the car.

utterance: Okay good- Let me go back inside-.

utterance: Of course sir,-.

utterance: Alright.

utterance: Are you ready? I'll need-.

utterance: Yep.

utterance: I'll- you guys still live at the same address? in Mobile, Alabama with the thirty six, six oh three zip code?

utterance: Thirty six, six oh three? Oh yea, nobody yeah nobody says it like that- that's why I was confused. three six, six oh three. We haven't moved.

utterance: Alright good, and you guys still own- still drive the twenty eighteen Ford Explorer and twenty fifteen Ford F- one fifty?

utterance: Yep.

utterance: Okay let me- I'll have to run some numbers. Basically I'll do some, I'll swap your names around based on driving records and things and see how we can get you the best prices.

utterance: Sure thing. Low price sounds good- how much extra will he like what's it going to cost to add him?

utterance: Okay, let me add the vehicles all in and I'm moving some drivers around. Okay this is how we'll do it it'd be best if Basically, well let me ask this first. You guys want him on the same coverage the you have?

utterance: What do we have?

utterance: You have hundred, three hundred, hundred for liability-.

utterance: Right.

utterance: And collision and collateral- that'd be an extra forty, no fifty a month for him- well that'll change depending on the car we say he's driving-.

utterance: Oh I don't know if I want to-.

utterance: Well, I'd recommend-.

utterance: It's just that, that the car doesn't cost all that much and

utterance: Right, I understand sir, but but it covers the damage to other cars and like other property. You'd have to come out of pocket for deductibles and you know damages, things like that-.

utterance: I know, I know but I just don't think I need that. No I don't want collsion and collateral for him.

utterance: Okay sir, I understand. okay, so with that I think it's best if we well let's do this while we're at it. We'll put your wife as the primary driver of your truck and you of her car.

utterance: Okay?

utterance: Yes sir, well right now your rate is three hundred twenty a month, this will reduce it to two ninety.

utterance: Okay, why, well why didn't you do that months ago when I called?

utterance: Well, well sir you were busy talking to your wife, if I remember that correctly and we didn't have time. I'm sorry sir.

utterance: Right whatever okay, anyway, so he's, you've got him as the primary driver on his car?

utterance: Yes sir, that'll have as the- that'll be the cheapest option.

utterance: Okay and what's it going to cost?

utterance: Well it'll bump, looks like your insurance will go up to five hundred a month, he'll cost you guys about two ten by himself-.

utterance: Two ten, goodness gracious that's-.

utterance: Well hold on sir, that's before any discounts-.

utterance: Oh you, well why didn't you tell me that?

utterance: Well I'm getting to that mister Robert.

utterance: Well go on.

utterance: Can you email me his latest report card? If Braxton's above a three point oh grade point average, his rate'll drop by twenty five dollars a month, three point five by thirty dollars and four point oh by fourty dollars.

utterance: Oh his mom looks at that- where do I email it to?

utterance: Oh you can email- want to write down?

utterance: Yea, I'm ready.

utterance: Okay it's rgreenfield at Rivertowninsurance dot com.

utterance: Got it, I'll have my wife do that. What else?

utterance: Is he in any clubs? Beta club? FBLA?

utterance: Oh I don't know. My wife-.

utterance: Well look, when when she emails the report card, have her email- go ahead and write this down. Have her-.

utterance: Okay.

utterance: Have her email any clubs he's in at school, any sports-.

utterance: Oh he plays tennis, track, wrestles-.

utterance: Right, well have her email that to me. Also if he volunteers or-.

utterance: Oh well he's in ROTC.

utterance: Good, good have her email that. And today, preferably. So we can get that insurance ready for when he starts driving.

utterance: Alright, I'll tell her that. yeah clubs, volunteer, sports, anything else?

utterance: Last thing I'll need is her to, or you to tell me his social.

utterance: Oh, my wife knows where that's it. Well look, maybe she can just call you when she gets home.

utterance: Oh sure thing. Before you go, just remember to remember to tell your wife to email me, it'll save you a lot of money.

utterance: I'll be sure to do that.

utterance: Great, great. Well best of luck mister Robert.

utterance: Thanks Ricky.

utterance: Bye.


utterance: Rivertown Insurance, Mark speaking, how can I help you today?

utterance: Hey Mark, glad I got you. This is this is Joseph again.

utterance: Oh! Hey-.

utterance: Joseph Reed.

utterance: Of course! Hey Joseph, how are you?

utterance: Doing well man, so.

utterance: Good to hear, what can I do for you?

utterance: Hey man, so I called about that quote for my Forerunner, you know, for yea, for insurance?

utterance: Yep, let me pull it up.

utterance: Sure.

utterance: This is mister Joseph Reed, right?

utterance: Yep.

utterance: Just need to verify some things if you don't mind.

utterance: Sure.

utterance: What's your date of birth?

utterance: March twenty sixth.

utterance: Uh huh.

utterance: Nineteen, Seventy five.

utterance: Okay. So oh three, twenty-sx.

utterance: Yep.

utterance: Nineteen, Seventy five.

utterance: Yep.

utterance: And the email you received-, it's the email with the quote in it. There should be a customer number in the top right hand corner.

utterance: Give me let me open my em- I'll put you on speaker okay?

utterance: Okay, sure.

utterance: Alright, you ready?

utterance: Go ahead.

utterance: Four three nine one. Got that.

utterance: Oh, sir that- no, it should be just under that number. It's It's eight numbers long.

utterance: I don't see-.

utterance: It should say custom-.

utterance: Oh, got it. Ready?

utterance: Yep.

utterance: Eight three three.

utterance: Okay.

utterance: Four five six.

utterance: Uh huh.

utterance: Nine one.

utterance: Eight three three, four five six, nine one.

utterance: Yep.

utterance: Perfect. I got you pulled up in our system. You still want the fifty, one hundred, fifty policy? Collision and collateral?

utterance: That's the that's the one y'all got that's a thousand a year?

utterance: Yes sir.

utterance: That's what I'm here to do.

utterance: Alright sir, well the hundred, three hundred, hundred option is only-.

utterance: No sir, I've made I've made up, I want the fifty one.

utterance: The fifty, hundred fifty? With collision and collateral?

utterance: Yep.

utterance: Okay sir, I'm happy to help you today. Let me get some more information from you. Before I do, do you have any questions for me?

utterance: Let me, my wife had some - What's the if I get in a wreck, my fault, how much I got to pay?

utterance: Your deductible?

utterance: Yep how much do y'all pay? How much do I pay?

utterance: Well sir, it looks like your deductible- your deductible is is a thousand dollars, everything after we cover.

utterance: A thousand.

utterance: Yes sir.

utterance: Oh.

utterance: So today you're signing up for Auto Insurance through Rivertown Insurance. Liability coverage is fifty thousand, one hundred thousand, fifty thousand.

utterance: Okay.

utterance: With Collision and collateral Coverage. Your deductible is a thousand dollars. That's for any accident, whether the driver is insured or not. Whether you hit a tree or a car.

utterance: uh huh.

utterance: mister Reed, do you want to pay up front or monthy?

utterance: let me ask my wife. She handles the-.

utterance: Of course.

utterance: We'll pay today.

utterance: Great well you can pay over the phone or at our website if you'd like?

utterance: Oh how do I do-.

utterance: Well our website is Rivertown insurance dot com.

utterance: Rivertown insurance dot com.

utterance: Yep.

utterance: Okay let me get on-.

utterance: Sure thing.

utterance: Got it. And where do I-.

utterance: Well you can go to the top right, to create account.

utterance: oh I okay.

utterance: There it'll ask for some information from you. Don't Don't forget your customer ID.

utterance: My customer ID, yea, okay. What else I need?

utterance: Well, once you put it in, it'll you'll see a button to register.

utterance: Register, okay.

utterance: Then, well you can follow the instructions there and sign up for-.

utterance: So I don't need to no offense, I don't need you no more right?

utterance: No, mister Reed, but I'm happy to help when-.

utterance: I appreciate it.

utterance: I set it up so that so that you don't have Basically, your quote and plan are in there, you just need to sign up and pay.

utterance: Pay online?

utterance: Yep. Pay online and- did you get on?

utterance: Yep I got it- I see the button, I think I got it from here.

utterance: Great, well let me- just, it'll take a month before the befo- the plan starts one month from today.

utterance: Right, okay.

utterance: Great, mister Reed, is there any other way I can help you?

utterance: No I I- I'll call you back if I need something. Mark right?

utterance: Yep, my extension is four four five if you want to get to me.

utterance: Four four five, got it. Thanks.

utterance: Have a great day mister Reed.

utterance: Thanks, bye.


utterance: Hello, yes are you there?

utterance: Hey yea, can you hear me?

utterance: Yes, yes, sorry to keep you waiting. This is Ricky- I see you're calling about your -.

utterance: Yes my - I need to I think my insurance payments went up.

utterance: Okay let me check on that- What's your name sir?

utterance: Oh yeah I gave it to the robot thing- what I'd even do that for-.

utterance: Sorry sir, just trying to verify-.

utterance: Right, yeah okay- Robert.

utterance: Robert, alright last name?

utterance: Oh yeah Schlessinger, Robert Schlessinger.

utterance: Spell that for me Mr.-.

utterance: S, c, h, l, e, s, singer.

utterance: S, c, h, l, e, s, i, n, g, e, r?

utterance: That's, no two s's, s, s, i, n, g, e, r.

utterance: okay. Got it, and can you give me your date of birth and insurance ID number?

utterance: Yea August twenty-third, nineteen seventy eight.

utterance: Okay.

utterance: And my let me grab- it's six three, five nine, two four eight nine.

utterance: Alright, I've got you pulled up, mister Schlessinger, and what was your problem?

utterance: I normally I've been paying two hundred and eighty dollars a month, this month it looks like it went up? Three hundred and twenty dollars? What's going on?

utterance: Oh yea, sir let me see why that is-.

utterance: You insurance companies and your-.

utterance: Well sir, it looks like your- our record shows that in May your your wife- well there's two new speeding tickets on her record.

utterance: What? No that must be a no. That's a she doesn't have any- Let me ask her. Hold-.

utterance: Okay sir.

utterance: Honey, get on the phone- Tell this man you didn't get- two tickets? No- tell him.

utterance: Linda?

utterance: Yes sir, this is Linda- well, I I was going to tell you Robert, but it I took care of them. I did, yes who is this on the phone?

utterance: This is Ricky ma'am- if you, well you can you can write to your city and ask them to remove them from your record.

utterance: Oh really?

utterance: Yea, or you can do driver's ed classes and they'll remove them and as soon as it's removed from your record, you'll it'll your billing will reflect that.

utterance: Let me talk to him, hey Rick right?

utterance: Ricky sir-.

utterance: Ricky, this is Robert again, tell me what she needs to do.

utterance: Well sir, she can she can write to your city representatives asking to have them removed from her record, which may work- or she can ask to take Driver's Ed courses to get them removed from her record. As soon as-.

utterance: That's what she needs apparently. Some driving lessons- I don't understand she always-.

utterance: Well sir, as soon as their removed, our billing department will adjust your payments.

utterance: Okay well, we'll have to see about that- You can't just remove them? I mean she's not had any accidents or tickets or anything ever. I mean she's- we've both had a a clean record up until now. Shouldn't we be getting discounts?

utterance: Well actually sir, she's she's had more than two tickets. I'm sorry sir to be-.

utterance: She what? Her and I will have to talk about it-.

utterance: And you have a ticket on your record too sir from about four years ago.

utterance: Oh, oh yea. well, yeah okay. Okay.

utterance: Sorry sir, after five years the tickets are removed from your record and your insurance- well after each year that you don't get a ticket your your rate decreases so, as long as-.

utterance: Five years? But what if it was just a little speeding ticket.

utterance: Well sir, that's just that's just how it works.

utterance: Right, right, right. Okay- well. I think I've heard enough-.

utterance: Well sir, sorry to break the bad news. Is there anything else I can do for you today?

utterance: Not that I can well we we have a son- a kid that's about to start driving, how do I get him insured, how does that work?

utterance: Well is he driving your vehicle?

utterance: No, well, I mean we're teaching him, but no not not really.

utterance: Okay, when he gets his license what will he be driving?

utterance: we don't really know yet. We're shopping around. We may get a car from his grandpa, or uncle or someone, but I'm not sure yet.

utterance: Okay, so he'll have his own vehicle?

utterance: Yes, probably.

utterance: Well what you'll do then is, well you can give me a call and we'll- Well do you have a pen and paper? If you want to write down my number, you can call me directly and get you the most affordable plan-.

utterance: Sure hold on-.

utterance: Sure thing.

utterance: Okay- I like you Ricky, you tell me the truth.

utterance: Happy to sir, okay are you ready?

utterance: Yes.

utterance: Okay, my direct line is eight six six, five nine five, sixty two seventy.

utterance: Alright-.

utterance: And my name is Ricky Greenfield.

utterance: Ricky Greenfield. Five nine five, six two seven zero?

utterance: Yes sir. Look you can give me a call when your son is ready to drive and I'll talk you through your best options. It'll involve some some moving names around on who drives what, you know because some cars just, well when you're a new driver your rates are high-.

utterance: Right.

utterance: And a safe reliable, less expensive car will lower your your rate.

utterance: Right, great. Hey man, sorry to sorry to put you through, put you in the middle of that today.

utterance: Oh it's no problem mister Schlessinger. I'm just trying-.

utterance: Call me Robert.

utterance: Sorry mister Robert- sorry. I was just just tring to help. Sorry to tell you that about your wife.

utterance: It's okay Ricky, look I'll I'll call you when I'm ready to put my son on our insurance.

utterance: Sounds good mister Schl- mister Robert. I can - well what's your number? Wait I've got is it eight six six, four nine two, three four, six four?

utterance: Yep that's my cell.

utterance: Great well if you'd like mister Robert, I can call you in five or six months when your son is about to start driving and we can talk about putting him on your plan?

utterance: Yea sure, that works. Appreciate that.

utterance: Happy to help mister Robert. Anything else I can do for you?

utterance: No I don't think so, look I need to I need to go talk to my wife about, like all this. So I need to-.

utterance: I totally understand mister Robert. Have a good day. I hope it all sorts itself out-.

utterance: Oh it will. Take care Ricky.

utterance: Will do.


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Hi, I I need to change my car insurance.

utterance: Okay I can help you with that. Can I get your name please.

utterance: Yeah, sure it's Mike Hunt.

utterance: Hi Mike, I'm Tamara and what did you need to change on your policy?

utterance: Well I would like to add another car to my policy.

utterance: Okay we can do that. Will you be adding another driver also?

utterance: Yeah I suppose I better add her on too.

utterance: Okay great, do you have your policy number handy?

utterance: Uh, no I don't have that on me right now.

utterance: That's okay, we can verify your account another way. Can you please give me your complete address?

utterance: Yeah, it's one four four one Claymore Street, Masury, Ohio.

utterance: Okay great. And if I could get your social security number also please.

utterance: Yeah, it's uh, two nine five, six one, one five eight one.

utterance: Okay thank you. Now you said you need to add a vehicle to your policy?

utterance: Yeah, got a car for my daughter now that she's moved back home.

utterance: Okay, what type of car is it?

utterance: It's uh, a twenty fifteen Ford Escape.

utterance: Okay, and is that the S E model?

utterance: Yeah, one of them little turbo boosted motors. Nice little car, should get her and the grandkid where they need to go.

utterance: Oh that's nice, your daught and grandchild moved back home?

utterance: Yeah, they did. She hooked up with some deadbeat that got her knocked up, now she's and the baby are back home with no sign of him.

utterance: Oh okay, Mike, I do you have the VIN number or the license plate number for the Escape?

utterance: You can look it up by license plate now?

utterance: Yes, it makes it so much easier.

utterance: Okay, I don't have the VIN number but I do have the plate number.

utterance: Okay, whenever your ready.

utterance: Yeah, hold on let me look out the window here, it's uh, uh, P R B one nine five.

utterance: Okay I have P R B one nine five.

utterance: Yeah that's right.

utterance: Okay, I have a two thousand and fifteen Ford Escape S E, five door with the one point four liter engine.

utterance: Yep that's it.

utterance: Okay great. Now do you have a loan on the car?

utterance: No, I uh, paid cash for it. Loans on cars are dumb, they lose value as soon as you pull them off the lot.

utterance: Okay great. Now what type of coverage are you looking for on this vehicle? Full coverage, state minimums?

utterance: No she don't need no full coverage, just the state minimum is fine.

utterance: Okay and you said she has a child she will be transporting in the car?

utterance: Yeah.

utterance: Would you like to add on road side service? If she gets a flat or needs towed she's covered.

utterance: Uh, how much to add that on?

utterance: It's just an extra ten dollars a month.

utterance: Yeah, you better add that on, she don't need to break down with the little one in the car and I'm to damn old to be changing tires for her.

utterance: Okay great. And you also said you needed to add her on to your policy right?

utterance: Yeah, I need to get her on there so she's covered.

utterance: Okay, do you have her driver's license handy?

utterance: Um, hold on one second let me get it off her.

utterance: Okay.

utterance: Lily, get me your drivers license. Sorry she will just be a second.

utterance: That's okay Mike.

utterance: Okay here she is with it.

utterance: Okay great. What is your daughter's full name?

utterance: Lily Hunt.

utterance: Okay and the address is the same as yours?

utterance: Yeah.

utterance: Great. And her social security number?

utterance: Lil, what's your social? Okay it's two eight five, what? Speak up. nine six, seven eight two four.

utterance: Okay I have two eight five, nine six, seven eight two four.

utterance: Yeah that's right.

utterance: Okay and her driver's license number.

utterance: It's Q U one six one four seven two.

utterance: Okay that was Q U one six one four seven two?

utterance: Yeah that's right.

utterance: Now Mike it looks like your daught had an at fault accident last year.

utterance: Yeah she did, totaled her car. I don't think she had insurance either, that deadbeat was taking all her money.

utterance: Okay, is she required to carry an S R twenty-two?

utterance: No I don't think so.

utterance: Okay. So give me just one second here and I will give you a quote on what it's going to cost to add her to your policy.

utterance: That's okay.

utterance: Okay so to add the Escape and your daughter to your policy with state minimum coverage, you are looking at an increase of one hundred and seventy dollars a month.

utterance: Jesus! Is that because of that accident she had?

utterance: Yes, she was at fault additionally the type of vehicle.

utterance: Okay well she's gotta be insured and so does the car so. What does that bring my monthly total to?

utterance: Your monthly total is, three hundred and eighty-one dollars and sixty-seven cents.

utterance: Jesus. And that's the cheapest right?

utterance: Yes sir.

utterance: Alrighty then.

utterance: Okay, I will just need to get one twenty-five off of you today and that will start her coverage today.

utterance: Okay let me grab my credit card.

utterance: Sure.

utterance: Okay I got it.

utterance: Okay I'm ready whenever you are.

utterance: It's two four six eight, one nine five three, six one eight one, two two three seven.

utterance: Okay I have two four six eight one nine five three six one eight one two two three seven?

utterance: Yeah that's right.

utterance: Okay and the experation date?

utterance: It's uh, oh six twenty-four.

utterance: That's zero six twenty-four.

utterance: Right.

utterance: And the three digit security code from the back.

utterance: Eight eight one.

utterance: Eight eight one.

utterance: Yep.

utterance: Okay, I will have your new policy in the mail today with your new insurance cards.

utterance: Okay great.

utterance: Until they come in, your daughter can access our app should she need proof of insurance. Okay, Mike, is there anything else I can do for you today?

utterance: Uh, no that's about it I guess.

utterance: Okay great, well thank your for choosing Rivertown Insurance and you have a good day okay.

utterance: Yeah, Thanks you too. Bye.

utterance: Bye.


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Hi, my name is Maybelle Clearmont, I need to change my billing cycle.

utterance: Okay, I can help you with that miss Clearmont. Do you have your policy number handy?

utterance: Um, no I don't.

utterance: That's fine, we can verify your account another way.

utterance: Okay.

utterance: Can you please give me your address?

utterance: Uh, it's six one eight Pfeiffer Street.

utterance: And the city and state?

utterance: Oh, that's Niles, Ohio. Sorry about that.

utterance: Nope no problem. Okay now if I can get your social security number please.

utterance: Yeah, uh, it's one two nine, three eight, five five six one.

utterance: Okay that was one two nine, three eight, five five six one?

utterance: Yeah that's it.

utterance: Okay great. Can you receive texts?

utterance: yeah I can.

utterance: Okay I'm going to send a code to the number we have on file, when you get the text please read me the code.

utterance: Okay I can do that.

utterance: Okay, while we wait for that code...

utterance: Oh! I just got it do you want it now?

utterance: Yes that will be fine.

utterance: Okay, it's five five six one.

utterance: Okay that was five five six one?

utterance: Yes.

utterance: Okay great. Now you needed to change your billing frequency?

utterance: Yes, I want to switch from paying every six months to the monthly plan.

utterance: Okay we can do that, now I also need to tell you that there is a small administration fee that's added on for monthly payments.

utterance: Oh, uh, okay.

utterance: Now you are in the middle of your cycle, so your next payment wouldn't be due until the first of September.

utterance: Oh that's good. can I pay it early?

utterance: Well we will send out your billing statement around the middle of August, so you can pay it as soon as you get the bill or wait until your due date.

utterance: Okay, how much will my monthly payments be?

utterance: Your monthly payments will be one hundred and ten dollars a month.

utterance: Oh that's not to bad, better than trying to come up with a bunch in one go.

utterance: Yes, our monthly payment plans are easier for most people financially.

utterance: Is there anything else I need to do to set this up?

utterance: Nope, I have all the information handy here, we will go ahead and switch that over for you.

utterance: Great.

utterance: Now, miss Clearmont, I have noticed that you haven't had an insurance review in several years. Can I set up an appointment for one of our agents to give you a call and see if we need to adjust your insurance?

utterance: What's an insurance review?

utterance: We just see what life changes you have had, see if we need to make changes to your policy, add things on take things off. We strive to make sure all of our clients have the proper insurance to cover all of their needs.

utterance: Um, well how long does it take?

utterance: Usually we can go through everything in as little as fifteen minutes.

utterance: Oh, well that's not to bad. Yeah ok set me an appointment.

utterance: Great. When is a good time for one of our agents to give you a call? Do you prefer mornings or afternoons?

utterance: Um, well early afternoons work best for me, I can do it on my lunch break.

utterance: Great, what time would work for you? Twelve thirty, one, one thirty?

utterance: I think one would work the best.

utterance: Great. Now is there a particular day of the week that works best for you?

utterance: Um, Wednesday would be best I think, things should be quiet then.

utterance: Okay great so I have set you with an appointment for one of our agents to call you next Wednesday July Twenty-first at one p.m. Will that work for you?

utterance: Okay that sounds good.

utterance: Great, is there anything else I can do for you while we are on the line?

utterance: Um, no I think that's about it.

utterance: Okay than you have a great day and thank you for choosing Rivertown Insurance.

utterance: Thank you. Bye.

utterance: Bye.


utterance: Thank you for calling Rivertown Insurance, my name is Gayle. To better assist, may I have the account number for your policy?

utterance: Hey my name is Daniel Haygood. I tried logging into my account to see how my claim was going and I can't get in and now it says I'm locked out.

utterance: Oh I'm sorry to hear this mister Haygood, but I'd be happy to help you reset your password so you may access your account. Could I h-have the account number for your policy?

utterance: Account number.

utterance: Yes si-.

utterance: eight one nine.

utterance: okay that's eight one nine.

utterance: let me see eight one nine nine seven six.

utterance: nine seven six.

utterance: two three eight.

utterance: two three eight.

utterance: nine two four zero.

utterance: nine two four zero okay thank you for that information sir give me one moment - okay sir I'm not able to locate an account with that number. To conf-.

utterance: um the last number is eight.

utterance: nine two four eight?

utterance: Yeah that's it, I had to get my glasses, I can't see anything right without these .

utterance: I understand, give me one my moment while I pull up that account.

utterance: My w-wife is always telling me I need to wear them regularly. I guess I need to start listening.

utterance: It's no problem sir, one moment okay got it. For verification purposes, could you provide the name of your high school?

utterance: Bakersfield High.

utterance: Thank you! Okay let's see I see your account was restricted due.

utterance: Yeah I tried to log in this morning but I think I kept putting the wrong password in, cause it locked me out.

utterance: Okay let's get that password reset for you. Are you able to access the login screen right now?

utterance: Where I put my password in?

utterance: Yes sir, that's it.

utterance: Okay yeah one sec. Okay I got it pulled up.

utterance: Alright go ahead and type in your user name for me.

utterance: It's d-haygood-sixty-two.

utterance: Ok can you type that into the screen where it says username.

utterance: it's already up that there, you want me to type it again?

utterance: oh no sir I d-didn't know you had it saved. Y-you can leave it like it is. one moment. okay I've set your temporary password to Spring four five six, Spring has a capital S.

utterance: Ok.

utterance: okay can you type Spring four five six into the screen where it says password.

utterance: yeah okay Spring four five six oh wait let me capitalize the S okay that's Spring four five six got it do I hit login now?

utterance: Yes sir you can hit login.

utterance: Okay I logged in now it says please reset your password I thought you did that?

utterance: Um yes sir I gave you a temporary password to get in to your account. Now you can change your password to something only you will know.

utterance: Oh no I need to change it to something my wife will know too cause she has to login too.

utterance: I understand, you can go ahead and ch-change your password and them you can give it to your wife so she has it.

utterance: Alright hold on. #Um let me see.

utterance: Yes sir.

utterance: K I got it let me write it down. ok I got it.

utterance: Great, can you try to log in so we can be sure your password was updated?

utterance: Oh yeah let's do that before I let you go. Okay let's see hit login annnnd okay got it, I'm in now. How do I see my claim? My wife put it put it in last Thursday I think.

utterance: Do you see the orange button on the right hand side that says claims?

utterance: Uh huh, do I click that?

utterance: Yes sir, if you click that it'll s-show all the claims you've submitted in the last twelve months.

utterance: Well we only put in one.

utterance: Ok, that claim wil show when you click that button.

utterance: Oh, okay hold on. Okay I clicked it and it says additional information needed. What information?

utterance: #Hmm, for that information you'd need to speak with out claims department. Would you like me to transfer.

utterance: You don't see the claims?

utterance: #Um yes sir I can see them, but I can't see what additional information the insurance adjuster needs to process them. I can transfer you to the claims depart-.

utterance: No I'll let my wife call back she handles all this stuff. I was just trying to see if they got it.

utterance: Okay I understand, was there anything else I could assist you with today?

utterance: #Um yeah, you got the winning lottery numbers? .

utterance: #Um no sir, unfortunately I can't assist with that.

utterance: You have a good day, what was your name again?

utterance: It's Gayle.

utterance: Well you have a good day Gayle.

utterance: You too, mister Haygood. And thank you for calling Rivertown Insurance. Please know you may receive a brief survey regarding our interaction and my assistance.

utterance: Okay, thank you.