utterance: Good morning Rivertown Insurance, this is Jessie speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.

utterance: Okay, yes I can help you. could I first get your name?

utterance: Sure, My name is Cole Soft.

utterance: That's fine. Can I address you as mister Soft.

utterance: good.

utterance: Okay. mister Soft can I have your policy number.

utterance: oh! one moment. I need to get my file.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes ma, go ahead.

utterance: Nine three six eight one two five seven one.

utterance: oh! That's great.

utterance: (laughter) I got it right?

utterance: let me confirm what I have here with me please.

utterance: okay.

utterance: Good. You got that.

utterance: Okay mister Soft, can you spell your last name for me please?

utterance: C.o.l.e.

utterance: Great.

utterance: Some seconds please.

utterance: Alright Sir.

utterance: sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof.

utterance: -oh I understand. I garanty you will get it soon.

utterance: I would be glad if I can as soon as possible.

utterance: sure you will Sir.

utterance: No problem .

utterance: Few seconds please. Working on your account.

utterance: I am with you mister Jessie.

utterance: Could you please verify your childhood's best friend name for me please?

utterance: Sure. Shania.

utterance: Still checking through now.

utterance: Alright.

utterance: I can see you have three active policies.

utterance: really Can I have them?

utterance: sure you can ma.

utterance: Thanks. It been a while I checked my insurance account.

utterance: You are active on whole life policy. Petcare basic policy. Renters preferred.

utterance: wow! I totally forgot. Thank you.

utterance: My pleasure. Anything for our customer.

utterance: And the last four digits of your social security number?

utterance: Two seven four three.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and process your proof, give me one second.

utterance: #huh, here with you.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: if I ma ask which of active plan will you like to get the proof.

utterance: Few seconds please.

utterance: Alright no problem.

utterance: Taking my time to decide please.

utterance: Thats right. please do sir.

utterance: yes pls.

utterance: Remember you three active plans?

utterance: Yes I am considering that. Thank you.

utterance: I am with you Sir.

utterance: (laughter) I made my decision. Sorry for taking that long.

utterance: I'm here for you sir.

utterance: can I have your decision Sir?

utterance: yes I would love to have the insurance proofs for renters and life.

utterance: That's great.

utterance: Really?

utterance: Yes mister soft.

utterance: Thanks for the patience.

utterance: it my pleasure sir.

utterance: Wow that's great.

utterance: Still on your account mister Soft. Processing your insurance proofs.

utterance: Oh I'm with you.

utterance: I got your insurance proofs.

utterance: Really? Thank you. You made my day.

utterance: I'm glad to hear that.

utterance: Wow, really?#huh.

utterance: Yes sir.

utterance: Alright.

utterance: Would you like to have your proofs in hard copies or should be sent to your email.

utterance: I will like it to be sent to my email. I am not in the state presently.

utterance: Oh! I would be glad to do that.

utterance: Thanks.

utterance: Can I have your email so that I can do that immediately.

utterance: yes. colesoft at gmail dot com dot com.

utterance: Thank you for your patience.

utterance: Thanks for your time.

utterance: The proof has been sent to you email.

utterance: Thanks I got it.

utterance: My pleasure. is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh!, my pleasure mister soft If you have any further questions please do not draw back to relate it to me, okay?

utterance: Alright (laughter).

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: It is necessary. it's your job.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: Your choice is our priority.

utterance: #whao, thanks.

utterance: Bye.Sir.


speaker_role: Agent

utterance: Good morning Rivertown Insurance, this is Mary speaking, how can I help you?

speaker_role: Customer

utterance: yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?

utterance: Okay, yes I can help you. that's why we are here to serve you better.

utterance: Sure, thanks.

utterance: To start with can I kindly request your name.

utterance: just let me get my glasses one moment.

utterance: That's no problem, I understand better.

utterance: Getting older everyday you know.

utterance: Yes sir, aren't we all?

utterance: Okay, you ready?

utterance: Yes sir, you can proceed.

utterance: my name is Henry Douglas.

utterance: Okay mister Douglas, can you spell your last name for me please?

utterance: D. o. u. g. l. a. s. I think it is misspelled on my account though.

utterance: That's no problem Mr.Douglas, I will be glad to correct that for you straight away just give me one second to find your account.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready with it?

utterance: Yes sir.

utterance: Two nine two nine two three one seven two.

utterance: Okay, let me repeat that back to you, two nine two nine two three one seven two?

utterance: Very correct.

utterance: -oh one more time please.

utterance: two nine two nine two three one seven two.

utterance: Okay, thank you mister Douglas. I got it that time, sorry about that wanna verify.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Anthony.

utterance: And the last four digits of your social security number Sir?

utterance: Three five one nine.

utterance: -huh good. Okay, let me go ahead and update your last name real quick, one second.

utterance: sure.

utterance: Just to verify, you said it should be Douglas instead of Doougles.?

utterance: That's correct, Sir.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a Petcare policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Need clarity.

utterance: Yes sir. .

utterance: Let me get it detailed for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in checking?

utterance: so sure.I wrote it down, let me find it where I kept it. Found it.

utterance: Take your time.

utterance: not to organized in the Morning thou. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I know am on complete auto if I'm not mistaken.

utterance: That's correct, great choice Mr.Douglas.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: Getting older everyday .

utterance: everyone is also.

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Douglas I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: So do you think you could email me that policy strategies if I give you my email address right away?

utterance: Sure, I would be happy to do that for you, proceed.

utterance: Okay, it is Henrydouglas at yahoo dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: you learn everyday I guess?

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Douglas. Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, you have made my day.

utterance: #whew, happy to hear that.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July fourteen, I could attach a copy to the email as well, if you would like?

utterance: Yeah. thanks so much.

utterance: Beautiful sir, is there anything else I can help you with this morning?

utterance: No sir, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #whew, thanks for putting me through.

utterance: We are always here to serve you better sir.

utterance: Thank you, Bye.

utterance: Bye Bye.

utterance: Thank you.

utterance: You are welcome.


utterance: Good afternoon Rivertown Insurance, this is Lauren speaking.How can i help you?

utterance: Good afternoon. My name is Evelyn Austin.

utterance: Alright miss Austin. How May I help you ma.

utterance: Yea....I am having issues trying to login into my account on your website.

utterance: oh!sorry about that miss To Evelyn.

utterance: Not a problem Lauren.

utterance: what was the response when you try to login ma.

utterance: Incorrect username or passsword.

utterance: uh-oh! Ok sir.

utterance: whew! so complicated right?

utterance: huh! not at all sir.

utterance: Ok. good to hear that. I would be glad if can be resolved.

utterance: It will definitely be resolved ma.

utterance: It okay.

utterance: Which of the information are you sure is correct sir?

utterance: oh! you mean?

utterance: Username or passsword.

utterance: Ok. I am sure the Username is right.

utterance: Alright....good.

utterance: Thank you.

utterance: I will need you to give me the Username ma.

utterance: Ok. this is it, Evelynaustin at Rivertown.

utterance: Alright miss Evelyn, I would need to run a check on your account ma.

utterance: Alright Lauren.

utterance: few seconds please.

utterance: I am with you.

utterance: Ok ma. please can i have your full name ma?

utterance: You mean first and last name?

utterance: Sure, yes ma.

utterance: Okay. Evelyn Austin.

utterance: Please can you spell the last name.

utterance: Alright. A.u.s.t.i.n.

utterance: I will need your policy number too.

utterance: uh-oh! few seconds please, I will need to get my file folder.

utterance: No problem ma. take your time.

utterance: Sorry for taking time. I just moved into a new apartment.

utterance: wow!...that's cool.

utterance: Yea. this is it. four four three one four five six nine one.

utterance: I will repeat the numbers for confirmation ma.

utterance: Alright Lauren, go ahead.

utterance: That is right.

utterance: I am still working on your account please.

utterance: Thank you.

utterance: My pleasure miss Evelyn.

utterance: Good.

utterance: Hold on ma. while I finalise my check.

utterance: No problem.

utterance: The Username is actually correct ma.

utterance: Bravo. good to hear that.

utterance: At this juncture miss Evelyn, It's either I help you with the password recovery from the system over here............or.

utterance: okay. I am with you.

utterance: Or I will help you generate the password reset link and you finish it yourself.

utterance: uh-oh!

utterance: Are you there ma?

utterance: Yea....since I have you online. I would allow you help me recover the password from your system.

utterance: All good ma. I will need you to answer the following questions in the process of password recovery.

utterance: Okay.

utterance: A second ma.

utterance: um! oh okay.

utterance: Can i have your home address ma.

utterance: I will have to give you the old address right?

utterance: It has to be the one you entered during registration ma.

utterance: Alright. One harvey circle, Macomb, Illinois. three five five two five three.

utterance: Ok. got it ma.

utterance: Good.

utterance: Your phone number ma?

utterance: Five four two zero five one eight eight one nine.

utterance: if i am not mistaken...you said Five four two zero five one eight eight one nine?

utterance: correct.

utterance: ok ma...lastly the last four digits of your social security number.

utterance: One four five three.

utterance: Got it.

utterance: Alright Lauren.

utterance: A moment ma.

utterance: No problem. I am with you.

utterance: Please hold on ma while I actualize the operation.

utterance: oh. ok.

utterance: uh-oh! done ma... password recovered successfully.

utterance: Oh! great one.

utterance: Yes ma...the password is f, t, two, five, three, E, y, z.

utterance: I am writing it down...a second please.

utterance: ok ma... take your time.

utterance: ok....i am reading it to you for confirmation. f, t, two, five, three, E, y, z.

utterance: correct ma.

utterance: good....yea.

utterance: So....you will be able to login to your account with this password now...

utterance: Alright.....thanks.

utterance: Thereafter....you can now change it to a password of your choice.

utterance: oh! good....Thanks very much for your time.

utterance: You are always welcome miss Evelyn...As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?

utterance: uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.

utterance: ok ma... good to hear that and thanks for your patronage ma.

utterance: You are welcome. Enjoy the rest of the day.

utterance: and you too ma.

utterance: Bye.

utterance: Bye ma.


utterance: Good afternoon Rivertown Insurance, this is Mendy speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me add up to my policy.

intents: ChangePlan EnrollInPlan

utterance: Okay, yes I can help you with any update. could I first get your full name to start your and also your policy number please?

utterance: Sure, yes, in my custody.

utterance: Waiting for it Sir.

utterance: one moment.

utterance: Take your time Sir.

utterance: #fixing one of my dress.

utterance: take your time Sir.

utterance: Okay, you ready?

utterance: Yes ma, go on.

utterance: my name is Ben Mount.

utterance: Okay mister Mount If am not mistaken?

utterance: #Um, yep.

utterance: That's no problem sir.

utterance: -um that awesome.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here can we move on?

utterance: Yes sir we can.

utterance: One five seven two four two three eight one.

utterance: Okay, let me repeat that back to you, one five seven two four two three eight one?

utterance: Very correct.

utterance: -oh one more time please.

utterance: one five seven two four two three eight one.

utterance: Okay, thank you mister mount, hold on am on your account.

utterance: No problem.

utterance: Okay, one last thing, could you please verify your favorite pet name?

utterance: Sure, It's Berry.

utterance: And the last four digits of your social security number?

utterance: Eight six two one.

utterance: -huh pretty good.

utterance: sure.

utterance: Very good sir.

utterance: Awesome.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: -oh hello sorry I was taking to one my neighbor that just stepped in right now.

utterance: Take your time sir.

utterance: #yep.we meet now some years ago.

utterance: #whao take your time sir to speak to her.

utterance: #yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called petcare preferred if I'm not mistaken.

utterance: That's correct, great choice mister Mount.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be one thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Mount am glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is benhenry at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: still very Short though?

utterance: -uh, i think so.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Mount anything for our loyal customers, is there any issue else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be March Third sir, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: Hope i have been able to justify your call sir?

utterance: #Yep, I think that covers it for the moment. I really appreciate all your help.

utterance: My pleasure mister Mount If you have any further questions you can call us back Sir.

utterance: Okay, that's awesome.

utterance: Thanks for your patience sir.

utterance: #mhm, I should be the one thanking you.

utterance: #whew, our customers is our priority.

utterance: Awesome.

utterance: Thank you for your time.

utterance: Enjoyed speaking to you.

utterance: Bye bye Sir.

utterance: Thanks bye.


utterance: Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?

utterance: yes I have an existing policy with Rivertown and I was wondering if you could help me effect the misspelling on my name.

utterance: #oh yes I can help you. could I first get your name and your policy number please?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment please.

utterance: That's no problem, I understand.

utterance: name name and name.

utterance: take your time ma.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Bowen Victoria.

utterance: Okay mister Victoria can you spell your last name for me please?

utterance: V.i.c.t.o r.i a. I think it is misspelled on my account though.

utterance: That's no problem mister.Victoria I will be glad to correct that for you just give me one second to find your account.

utterance: Awesome.

utterance: Could you please provide me with your policy number?

utterance: #Yep I've got that right here, you ready?

utterance: Yes sir.

utterance: Okay, let me repeat that back to you, Four nine three three two three eight two one.

utterance: Correct.

utterance: -oh one more time please.

utterance: Okay, thank you mister Victoria.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Jonah.

utterance: And the last four digits of your social security number?

utterance: Three one two four.

utterance: -oh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Just to verify, you said it should be v.i.c.t.o.r.i.a?

utterance: That's correct, now.

utterance: Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Shake things up a bit.

utterance: Yes sir. .

utterance: Let me draft that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We really appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second. i wrote it down, let me find it. Found it jeez.

utterance: Take your time ma.

utterance: Nowaday very slow these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, yep, you got it ma.

utterance: Seemed the best option for me for now.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Good.

utterance: This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: I should've stopped some years ago but I have to let time get away from me.

utterance: I'm right there with you. .

utterance: No problem, okay mister Victoria I'm glad to hear we might be able to help you save some money.

utterance: #huh every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is bowenvictoria at gmail dot com.

utterance: Got it, very easy enough.

utterance: We all make that mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Victoria Anything for our loyal customers.is there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be by fifth of may, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: You have really serve me better today.

utterance: We prioritize our customers.

utterance: lovely.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning Rivertown Insurance, this is Ben speaking, how can I help you?

utterance: yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?

utterance: Okay, yes I can help you. that's why we are here to serve you better.

utterance: Sure, thanks.

utterance: To start with can I kindly request your name.

utterance: just let me get my glasses one moment.

utterance: That's no problem, I understand better.

utterance: Getting older everyday you know.

utterance: Yes sir, aren't we all?

utterance: Okay, you ready?

utterance: Yes sir, you can proceed.

utterance: my name is Henry Jackson.

utterance: Okay mister Jackson, can you spell your last name for me please?

utterance: J.a.c.k.s.o.n. I think it is misspelled on my account though.

utterance: That's no problem Mr.Jackson, I will be glad to correct that for you straight away just give me one second to find your account.

utterance: Sure.

utterance: Could you provide me with your policy number?

utterance: #mhm I've got that right here, you ready with it?

utterance: Yes sir.

utterance: Two nine three nine two three eight one two.

utterance: Okay, let me repeat that back to you, two nine three nine two three eight one two?

utterance: Very correct.

utterance: -oh one more time please.

utterance: two nine three nine two three eight one two.

utterance: Okay, thank you mister Jackson. I got it that time, sorry about that wanna verify.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Charles.

utterance: And the last four digits of your social security number Sir?

utterance: Three four one two.

utterance: -huh good. Okay, let me go ahead and update your last name real quick, one second.

utterance: sure.

utterance: Just to verify, you said it should be Jackson instead of Jacksson.?

utterance: That's correct, Sir.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a Petcare policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Need clarity.

utterance: Yes sir. .

utterance: Let me get it detailed for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in checking?

utterance: so sure.I wrote it down, let me find it where I kept it. Found it.

utterance: Take your time.

utterance: not to organized in the Morning thou. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I know am on complete auto if I'm not mistaken.

utterance: That's correct, great choice Mr.Jackson.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: Getting older everyday .

utterance: everyone is also.

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister Jackson I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #huh.

utterance: So do you think you could email me that policy strategies if I give you my email address right away?

utterance: Sure, I would be happy to do that for you, proceed.

utterance: Okay, it is jacksonhenry at yahoo dot com.

utterance: Got it, easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that mistake, don't we?

utterance: you learn everyday I guess?

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister Jackson. Anything for our loyal customers. Was there anything else I could help you with this morning?

utterance: As a matter of fact, you have made my day.

utterance: #whew, happy to hear that.

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be February fourteen, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, that true i remembered it's Valentine day.

utterance: Beautiful sir, is there anything else I can help you with this morning?

utterance: No sir, I think that covers it for now.

utterance: Thats great.

utterance: Thanks for you do today.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #whew, thanks for putting me through.

utterance: We are always here to serve you better sir.

utterance: Thank you, Bye.

utterance: Bye Bye.

utterance: Thank you.


utterance: Good afternoon Rivertown Insurance, this is Jane speaking, how can I help you?

utterance: Hi, I want to cancel my insurance plan.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of wine.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Daniel Robert.

utterance: Thank you Daniel Robert, just to confirm is Rorbert spelled R.o.r.b.e.r.t.?

utterance: No it is R.o.b.e.r.t.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me yourur policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Four nine three four two five one one two.

utterance: Okay, let me repeat that back to you, Four nine three four two five one one?

utterance: You missed a two.

utterance: -oh one more time please.

utterance: Okay, mister Robert I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Jane.

utterance: And your zip code?

utterance: Two thirty Brooklyn Avenue, San Diego, California.

utterance: -oh very good. Okay, let me go ahead and update your last name real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, nine six oh oh oh.

utterance: For confirmation sir, Two thirty Brooklyn Avenue, San Diego California, nine six oh oh oh right?

utterance: yeah, that's correct.

utterance: Next we need is your birth day.

utterance: sorry, I am not having birthday today.

utterance: [Laughter], it is the of date of your birth sir, we need that information to verify your identity.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is November the ninth, nineteen seventy four.

utterance: November the ninth, nineteen seventy four, #huh just a moment please.

utterance: Mhm.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.

utterance: Thank you for the info, sir. Would you mind telling is which company it is?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Robert.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: yeah, #mhm. did you provide Universal life insurance policy?

utterance: Yes we do that.

utterance: That will be great?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Robert I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is danielrobert at gmail dot com.

utterance: Got it, easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Yeah.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Robert. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Sure, one just one minute.

utterance: Thanks for all your time and your understanding.

utterance: It's my pleasure. okay that would be July third, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Wonderful.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good morning. Thank you for calling Rivertown Insurance Services. This is Jessica. How can I help you?

utterance: Hey, Jessica. I managed to lock myself out of my account and need to reset my password.

utterance: I'd be happy to help you with that. First let me verify your identity. Could I have your name?

utterance: John Long.

utterance: And is that J.O.H.N. or J.O.N.?

utterance: J.O.H.N.

utterance: And Long. L.O.N.G.?

utterance: Yes.

utterance: Thank you. Now can I have your date of birth?

utterance: August twenty-seventh, nineteen fifty-seven.

utterance: Thank you, mister Long.

utterance: You can call me John.

utterance: Okay, John. Now I need either your account number or your social security number.

utterance: Social is two two four, nine eight, four seven seven three.

utterance: Thank you. And your mother's maiden name?

utterance: Jones.

utterance: Got it, John. I'm in your account now.

utterance: Oh, good. Now do I give you a new password?

utterance: No, there's no need to do that. I'll let you set that up so you can keep it private for just you.

utterance: Oh, I probably trust you more to have it than I trust myself.

utterance: Well, thank you I'm glad you trust me.

utterance: These passwords are a pain in my you-know-what.

utterance: I totally get that. It can be confusing.

utterance: No kidding. And then you can't use your previous password and you have to meet all this ridiculous criteria. One capital letter, a sign, three numbers, the blood of a virgin.

utterance: Well, we'll try not to make it that difficult for you this time.

utterance: Okay, now I don't trust you.

utterance: Oh no! Don't think that. Here's what I'm going to do.

utterance: Okay. What's the next step?

utterance: I'm going to email you a link to reset your password. Let me make sure I have your correct email. Just one minute, please.

utterance: It's not the Hotmail account.

utterance: Okay. I do have a Hotmail account for you, but I also have a Gmail account. Should I delete the Hotmail account?

utterance: Definitely. I haven't had that for over six months now.

utterance: All right. So I should send you a reset link to J. Long fifty-seven at Gmail dot com?

utterance: Yes.

utterance: Got it. I just sent an email to you there.

utterance: Uh, let me check. Okay, it's here.

utterance: Great! Now in the email, just click on the link and it will take you out to our site to reset your password.

utterance: I just clicked on it and it's saying link cannot be found.

utterance: Hmm. Let's try this. Instead of clicking on the link, open a new browser and copy and paste the U.R.L. into your browser.

utterance: How do I do that?

utterance: Highlight the hyperlink and right click on it. It should give you the option to copy link address.

utterance: Um, all right, I think I did that.

utterance: Now go to your new browser and put your cursor in the U.R.L. area and hold down your control key, and at the same time, press your V key on your keyboard.

utterance: B as in boy?

utterance: No, I'm sorry. V as in victory.

utterance: Oh got it. Well, what do you know. There it is. Now I hit enter?

utterance: That's correct.

utterance: There it is. It worked. It's asking me to enter a new password. And you say I don't need to get that blood of a virgin, right?

utterance: I promise. No blood required.

utterance: Okay. It looks like it accepted my new password. And, oh yes, it's opening my account.

utterance: Very good. Is there anything else I can do for you today, John?

utterance: No, it looks like I'm all set. Thank you so much for your help.

utterance: You are quite welcome. It was my pleasure. Please call back any time we can assist you.

utterance: I sure will. You've been very helpful. Good-bye, then.

utterance: You have a good day. And thank you for being an Express Services customer.


utterance: Good Morning Rivertown Insurance, this is Sonia speaking, how can I help you.

utterance: Hi, good morning. I want to cancel my insurance plan.

utterance: Okay sure I can help with that. Can I have your first and last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of water.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Thompson Ford.

utterance: Thank you Thompson Ford, just to confirm, is Ford spelled.

utterance: No it is F.o.r.d.

utterance: Alright. got it sir.

utterance: Good.

utterance: To cancel your plan could you provide me your policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Four two nine two five one one two one.

utterance: Okay, let me repeat that back to you, Four two nine two five one one two?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Four two nine two five one one two one.

utterance: Okay, mister Ford I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Sonia.

utterance: And your zip code?

utterance: Fifty five ST. John Boulevard, Macomb, Illinois.

utterance: -oh very good. Okay, let me go ahead and update your address real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, six four three one one.

utterance: I'll repeat the address for confirmation sir....Fifty five ST. John Boulevard, Macomb, Illinois six four three one one.

utterance: yeah, that's correct.

utterance: Sir. I'll need your birth date also.

utterance: sorry, I am not having birthday today.

utterance: [Laughter], it is your date of your date of birth sir.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is September ninth, nineteen seventy there.

utterance: September ninth, nineteen seventy three, #huh just a moment please.

utterance: Mhm.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.

utterance: Thank you for the info, sir. Would you mind telling is which company it is?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Ford.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Ford I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is Thomford at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Ford. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: My pleasure mister Ford. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Great.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Welcome to Rivertown Insurance, my name is James, how can I help you?

utterance: yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.

utterance: Of course, I would be glad to help you with that ma.

utterance: I would appreciate it.

utterance: May I have your name and policy number ma?

utterance: Sure, yes, I've got it right here.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem. Take your time.

utterance: still on it pls.

utterance: (laughter) it's okay.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Emily Stone.

utterance: Can I address you as Miss or mister please?

utterance: (laughter) Miss.

utterance: Okay Miss Emily, Is your last name spelt S.t.o.n.n.e?

utterance: It is spelt S.t.o.n.e.

utterance: #Jezz I am sorry for the wrong spelling.

utterance: No problem .

utterance: Could you provide me with your policy number ma?

utterance: #Yep I've got that right here, you ready?

utterance: Yes Ma.

utterance: seven nine three four two five one two four.

utterance: Okay, let me repeat that back to you, seven nine three four five one two four?

utterance: You missed a two.

utterance: -oh one more time please.

utterance: Okay, Miss Emily I got it now.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name please?

utterance: Sure.Jude.

utterance: And the last four digits of your social security number?

utterance: Two seven two three.

utterance: -oh very good.

utterance: (laughter).

utterance: Let me go ahead and process your request, give me one second.

utterance: #huh, here with you James.

utterance: I'm on you account. Working on it.

utterance: No problem. I'm with you.

utterance: I can see you are currently on a basic home policy and petcare basic. Is that right?

utterance: Thats right.

utterance: Great.

utterance: I enjoy my plan so well. The only issue I have is the automatic billing.

utterance: We are sorry about that. I am presently working on it ma.

utterance: Thanks James.

utterance: Few seconds please.

utterance: No problem. I am with you.

utterance: Going through your account I can see you subscribe for automatic billing.

utterance: I never opt-in for that. Can I opt- out?

utterance: yes Ma. I am working on that please.

utterance: Alright. Thank you.

utterance: Few seconds please.

utterance: I am with you James.

utterance: your request has been processed. Waiting for confirmation.

utterance: Oh wow.Thank you.

utterance: Yes Miss Emily. Waiting for confirmation ma.

utterance: Alright. I am patiently waiting.

utterance: thanks for the patience.

utterance: You welcome.

utterance: Your automatic billing has been successfully removed.

utterance: Wow, really?#huh.

utterance: Yes Ma.

utterance: Thanks for your time.

utterance: My pleasure, anything for our amazing customers.

utterance: Is there any other thing I can help you with ma?

utterance: Yes pls. can I know the active plans on my account.

utterance: Few seconds please.

utterance: Thank you James.

utterance: I am trying to get more information on your account.

utterance: you have two active plans. Basic home policy and petcare basic.

utterance: oh. Thanks.

utterance: I can see your basic home policy will expire tomorrow.

utterance: oh.really?

utterance: please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one.

utterance: oh! Do you mean I can upgrade my previous policy or I will register a new one.

utterance: Miss Emily, you can easily upgrade your previous policy to a new money.

utterance: Wow, really?#huh.

utterance: yes ma.

utterance: I think I am in for that.

utterance: can I have your email, so that I can send you more information anout our services.

utterance: uh-huh that is thoughtful of you James. Thank you.

utterance: My pleasure. I am here to give you the best services.

utterance: I appreciate.

utterance: may I have your email address please?

utterance: sure.James. Few seconds please I just got a new email address.

utterance: Yes Ma.

utterance: I need to get my business card.

utterance: no problem take your time.

utterance: sorry for the break. I have it here. emilyfour at yahoo dot com.

utterance: trying to sent the information immediately.

utterance: Yeah I got it.

utterance: Alright. Ma.

utterance: Thank you for your time James.

utterance: you welcome ma. Is there anything I can help you with?

utterance: #mhm I'm okay Thank you.

utterance: -hun you too.

utterance: Awesome.

utterance: thank you.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Park, speaking, how can I be of service to you?

utterance: yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?

utterance: Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?

utterance: #Oh sure, I've got it right here with me.

utterance: #whaow nice, we can proceed from there.

utterance: Just a moment.

utterance: Sure, take your time Sir.

utterance: #let me roundoff a conversation with my laundry guy in order to delivere my cloth.

utterance: #oh, sure you can take your time.

utterance: Perfect, you ready?

utterance: Sure ready miss, go on.

utterance: my name is Olivier Chan.

utterance: Okay mister Chan, If am not mistaken?

utterance: #Um, it's okay.

utterance: That's no problem miss.

utterance: Could you help me with your policy number?

utterance: #mhm, i have it right here.

utterance: #mhm I've got that right here.

utterance: Beautiful.

utterance: Let me call it for you two six four one six six four nine one.

utterance: Okay, let me repeat that back to you, two six four one six six four one?

utterance: #Uh, great.

utterance: One more time please.

utterance: two six four one six six four nine one.

utterance: Okay, thank you mister Chan, hold on am on your account.

utterance: its fine.

utterance: Okay, one last thing, could you please verify your pet name for me please?

utterance: #Oh, yes Rubby.

utterance: One last thing please, the last six digits of your social security number?

utterance: seven five five three eight four.

utterance: #oh, that's awesome.

utterance: yeah.

utterance: Very good Sir.

utterance: Beautiful.

utterance: Not a problem, I have that updated for you. What else shouId i help you with?

utterance: yeah, I will like to reset my password?

utterance: Very possible Sir.

utterance: Can I have your email please?

utterance: That's wouldn't be an issue.

utterance: Do you mind if we proceed?

utterance: Not at all.

utterance: let me get my glasses.

utterance: Take your time miss.

utterance: #here we go.

utterance: #Ok.

utterance: #yep it's olivierchan at yahoo dot com.

utterance: Got it right.

utterance: Okay.

utterance: I would like to confirm it one more time.

utterance: that's okay, here we go.

utterance: olivierchan at yahoo dot com.

utterance: Got it.

utterance: I will send your verification code to your email.

utterance: I will appreciate that a lot.

utterance: I am on it just a second.

utterance: Alright.

utterance: I'm good.

utterance: You should have the verification code on your email now, please check.

utterance: #yeah it just came in now.

utterance: What should I do with that?

utterance: click to verify the account.

utterance: Done.

utterance: Great!

utterance: Verified.

utterance: Go to change my password.

utterance: #mhm finding it difficult to see on the account.

utterance: #mhm it's right at the top right corner.

utterance: It just got in now.

utterance: Use a default password of two two four two.

utterance: done already miss.

utterance: Done that.

utterance: Set a new password for it.

utterance: Okay doing that right away.

utterance: kindly simplify it so you can remember.

utterance: Okay, doing that.

utterance: Great.

utterance: Kindly login into your account with your username and new password.

utterance: #oh Okay.

utterance: My pleasure, mister chan your password is rectified now ma'am.

utterance: To be honest, I enjoyed my conversion with you.

utterance: Awesome.

utterance: Great.

utterance: thanks.

utterance: mister chan is there anything I can help you with?

utterance: Not at all miss.

utterance: Checking through my account now.

utterance: No problem, is there anything else I can help you with from the account?

utterance: No miss, I think that covers it for now. I really appreciate all your help.

utterance: Oh, my pleasure mister chan If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!

utterance: #mhm, you have made my day today Sir.

utterance: #whew, that is the reason we are here to serve you better.

utterance: Thank you.

utterance: Thank your Sir.

utterance: Bye.

utterance: Bye bye Mr.

utterance: Thanks bye too.


utterance: Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could be of help to me.

utterance: Okay, yes I can help you with any update. could I first get your name also with your policy number please?

utterance: Sure, yes, I've got it here with me.

utterance: That's fine, we can proceed from there.

utterance: just let me get my glasses a moment please.

utterance: That's no problem, I perfectly understand.

utterance: Getting older everyday.

utterance: that what consistent growth can bring to us.

utterance: Okay, you ready?

utterance: Yes sir, proceed.

utterance: my name is David Andrew.

utterance: Okay mister David Andrew, I don't mind you spelling your first name?

utterance: David. I think it is misspelled on my account though.

utterance: That's no problem mister David, I will be glad to correct that for you just give me few seconds to check your account.

utterance: Relax.

utterance: Could you please help me with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: three seven three five two two eight nine three.

utterance: Okay, let me repeat that back to you, three seven three five two eight nine three?

utterance: You missed a two.

utterance: -oh one more time please.

utterance: Okay, thank you mister David. I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Clinton.

utterance: And the last four digits of your social security number?

utterance: five six three seven.

utterance: -huh pretty good. Okay, let me go ahead and update your last name real quick, give me three seconds.

utterance: sure.

utterance: Just to verify, you said it should be D.A.V.I.D.?

utterance: That's correct, no I after the A.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: Laughter.

utterance: Yes sir.

utterance: Let me pull that up for you.

utterance: No problem, I was looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in signing up for?

utterance: sure one second. Sure I wrote it down, let me find it. Found it.

utterance: Take your time.

utterance: Slow as molasses these days. .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called home complete if I'm not mistaken.

utterance: That's correct, great choice mister David.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay mister David I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is davidandrew at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, mister David. Anything for our loyal customers. Was there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister David. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, awesome.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you, bye-bye.

utterance: Bye.

utterance: Thanks.

utterance: You are welcome.


utterance: Good afternoon Rivertown Insurance, this is Robben speaking, how can I help you?

utterance: Hi, I want to cancel my insurance plan.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of wine.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Coke Samuel.

utterance: Thank you Sir.

utterance: very correct.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me your policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Four four nine two five one one two one.

utterance: Okay, let me repeat that back to you, Four four nine two five one one two?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Jude.

utterance: And your zip code?

utterance: Twenty five ST Luke Avenue, New jersey.

utterance: -oh very good. Okay, let me go ahead and update your address real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, four two oh oh oh.

utterance: For confirmation sir, Twenty five ST. Luke Avenue, New Jersey four two zero zero.

utterance: yeah, that's correct.

utterance: Next we need is your birth day.

utterance: sorry, I am not having birthday today.

utterance: [Laughter], it is the of date of your birth sir, we need that information to verify your identity.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is April sixteen, nineteen seventy four.

utterance: April sixteen, nineteen seventy four, #huh just a moment please.

utterance: Mhm.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.

utterance: Thank you for the info, sir. Would you mind telling is which company it is?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Samuel.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is cokesamuel at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure Sir, Anything for our loyal customers.is there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be October seven, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: Oh gosh, my pleasure mister Samuel, If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Great.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Kate speaking.How can i help you?

utterance: Good afternoon. My name is Mary.

utterance: Alright miss Parker. How May I help you ma.

utterance: Yea....I am having issues trying to login into my account on your website.

utterance: oh!sorry about that miss Mary.

utterance: Not a problem Kate.

utterance: what was the response when you try to login ma.

utterance: Incorrect username or passsword.

utterance: uh-oh! Ok sir.

utterance: whew! so complicated right?

utterance: huh! not at all sir.

utterance: Ok. good to hear that. I would be glad if can be resolved.

utterance: It will definitely be resolved ma.

utterance: It okay.

utterance: Which of the information are you sure is correct sir?

utterance: oh! you mean?

utterance: Username or passsword.

utterance: Ok. I am sure the Username is right.

utterance: Alright....good.

utterance: Thank you.

utterance: I will need you to give me the Username ma.

utterance: Ok. this is it, maryparker at Rivertown.

utterance: Alright miss Mary, I would need to run a check on your account ma.

utterance: Alright Kate.

utterance: few seconds please.

utterance: I am with you Kate.

utterance: Ok ma. please can i have your full name ma?

utterance: You mean first and last name?

utterance: Sure, yes ma.

utterance: Ok. Mary Parker.

utterance: Please can you spell the last name.

utterance: Alright. P.a.r.k.e.r.

utterance: I will need your policy number too.

utterance: uh-oh! few seconds please, I will need to get my file folder.

utterance: No problem ma. take your time.

utterance: Sorry for taking time. I just moved into a new apartment.

utterance: wow!...that's cool.

utterance: Yea. this is it. one three three one four five six nine one.

utterance: I will repeat the numbers for confirmation ma.

utterance: Alright Kate, go ahead.

utterance: That is right.

utterance: I am still working on your account please.

utterance: Thank you. Kate.

utterance: My pleasure miss Mary.

utterance: good.

utterance: hold on ma. while I finalise my check.

utterance: no problem Kate.

utterance: The Username is actually correct ma.

utterance: Bravo. good to hear that.

utterance: At this juncture miss Mary, It's either I help you with the password recovery from the system over here............or.

utterance: ok....I am with you.

utterance: Or I will help you generate the password reset link and you finish it yourself.

utterance: uh-oh!

utterance: Are you there ma?

utterance: Yea Kate....since I have you online. I would allow you help me recover the password from your system.

utterance: All good ma. I will need you to answer the following questions in the process of password recovery.

utterance: Okay.

utterance: a second ma.

utterance: um! oh okay.

utterance: Can i have your home address ma.

utterance: I will have to give you the old address right?

utterance: It has to be the one you entered during registration ma.

utterance: ok. One harvey circle, Macomb, Illinois. three five three two five three.

utterance: ok. got it ma.

utterance: good.

utterance: Your phone number ma?

utterance: if i am not mistaken...you said five zero four two five one eight eight zero two.

utterance: correct.

utterance: ok ma...lastly the last four digits of your social security number.

utterance: five three four one.

utterance: Got it.

utterance: Alright Kate.

utterance: A moment ma.

utterance: No problem. I am with you.

utterance: Please hold on ma while I actualize the operation.

utterance: oh. ok.

utterance: uh-oh! done ma... password recovered successfully.

utterance: Oh! great one.

utterance: Yes ma...the password is a, y, one, five, three, X, y, z.

utterance: I am writing it down...a second please.

utterance: ok ma... take your time.

utterance: ok....i am reading it to you for confirmation. a, y, one, five, three, X, y, z.

utterance: correct ma.

utterance: good....yea.

utterance: So....you will be able to login to your account with this password now...

utterance: Alright.....thanks.

utterance: Thereafter....you can now change it to a password of your choice.

utterance: oh! good....Thanks very much for your time.

utterance: You are always welcome miss Mary....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?

utterance: uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.

utterance: ok ma... good to hear that and thanks for your patronage ma.

utterance: You are welcome. Enjoy the rest of the day.

utterance: and you too ma.

utterance: Bye.

utterance: Bye ma.


utterance: Good afternoon Rivertown Insurance, this is Alice speaking, how can I help you?

utterance: Hello, I want to reset my online account password.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: yeah.

utterance: That's good.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: I have many folders on my desk.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Rowley Augustine.

utterance: Thank you Rowley Augustine, just to confirm is Augustin spelled A.u.g.u.s.t.i.n.?

utterance: #oh gosh it is Augustine.

utterance: Okay Sir.

utterance: That's fine.

utterance: To reset your password could you provide me your policy number?

utterance: just a minute. let me look for it.

utterance: That's no problem.

utterance: Three four two five one one two five six.

utterance: Okay, let me repeat that back to you, five one one twoThree four two six.

utterance: You missed a five.

utterance: -oh one more time please.

utterance: five one one twoThree four two five six.

utterance: Okay, mister Augustine i got it now.

utterance: . No problem.

utterance: Alright. Could I get your old password?

utterance: Sure.

utterance: Take your time.

utterance: four four one two two Twenty two.

utterance: -oh very good. Okay, let me go ahead and update your old password quick, give me one second.

utterance: sure.

utterance: Okay. may I get the new password to reset your online account?

utterance: #huh, just a moment.

utterance: okay.

utterance: yeah, the new code is five six four four eight two nine.

utterance: Alright. just for confirmation, five six four four eight nine.

utterance: sorry, you missed a two.

utterance: #oh gosh let me repeat it five six four four eight two nine.

utterance: #huh that's correct.

utterance: Please confirm the reset password?

utterance: Yes, I confirm to reset my online account password.

utterance: That's no problem mister Augustine.

utterance: That's great.

utterance: Alright. Before I proceed to reset your password may I know the reason why you are resetting?

utterance: oh I want a coded password for my account for security reasons.

utterance: Thank you for the info, sir.

utterance: Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.

utterance: just give me a minute.

utterance: okay.

utterance: Okay. Please hang on sir, I will proceed to reset your password in the system.

utterance: yeah, sure.

utterance: Okay done. Your password has been reset.

utterance: Wow! really that's good.

utterance: . Yeah.

utterance: Yeah.

utterance: Alright. is there anything I can help you with?

utterance: #huh, I had a few questions about homeowner 's policy. You offer that right?

utterance: Yes, we do.

utterance: That's good.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.

utterance: That's great news.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Still checking through now.

utterance: No problem, okay mister Augustine. I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Yep, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is rowleyaugustine at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: That's right.

utterance: Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Augustine. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. just a minute.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be March twenty seven, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Augustine. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Great.

utterance: Thank you for being a good customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: That's great.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Mafia speaking, how can I help you?

utterance: Hi, I want to cancel my insurance plan.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of water.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Jade Cole.

utterance: Thank you Sir, just to confirm is spelled C.o.l.e.right?

utterance: very correct.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me your policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Nine three nine two five one one two one.

utterance: Okay, let me repeat that back to you, Nine three nine two five one one two?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, mister cole I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Sandra.

utterance: And your zip code?

utterance: Seventy one ST. Spence Avenue, Georgia.

utterance: -oh very good. Okay, let me go ahead and update your address real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, five four zero one zero.

utterance: For confirmation sir, Seventy one ST. spence Avenue, Georgia, five four zero zero.

utterance: yeah, that's correct.

utterance: Next we need to know your birthday.

utterance: no problem.

utterance: [Laughter], it is the of date of your birth sir, we need that information to verify your identity.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is September ninth, nineteen seventy four.

utterance: September ninth, nineteen seventy four, #huh just a moment please.

utterance: Mhm.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.

utterance: Thank you for the info, sir. Would you mind telling is which company it is?

utterance: Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.

utterance: just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Cole.

utterance: That's good.

utterance: Alright. please hang on sir, I will proceed to cancel your plan in the system.

utterance: Yeah, sure.

utterance: Okay done. Your plan is now cancelled. is there anything I can help you with?

utterance: Wow, really? #huh, that's a good bit lower than what I've been paying annually.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: And your policy plan is so affordable compared to others i saw online?

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Jade I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: Sure, I would be delightful to do that, lets go ahead sir.

utterance: Okay, it is jadecole at gmail dot com.

utterance: Got it, very easy enough.

utterance: for easy remembrance right?

utterance: Very correct.

utterance: awesome. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, thats good.

utterance: My pleasure, is there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: It's my pleasure. okay that would be December third, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: Oh gosh, my pleasure mister Cole. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhw, You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Great.

utterance: #whew, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Sandra speaking, how can I help you?

utterance: Hi, I want to cancel my insurance plan.

utterance: Okay, yes I can help you. may I get your first name and your last name please?

utterance: sure.

utterance: That's fine.

utterance: one moment.

utterance: That's no problem, I understand.

utterance: let me have a glass of wine.

utterance: take your time sir.

utterance: Okay, you ready?

utterance: Yes sir, go ahead.

utterance: my name is Anthony Jeffery.

utterance: Thank you Anthony Jeffery, just to confirm is jefery spelled j.e.f.e.r.y?

utterance: No it is J.e.f.f.e.r.y.

utterance: Got that Sir.

utterance: Good.

utterance: To cancel your plan could you provide me your policy number?

utterance: give me a moment. let me look for it.

utterance: Okay sir, take your time.

utterance: Nine three nine two five one one two one.

utterance: Okay, let me repeat that back to you, Nine three nine two five one one two?

utterance: You missed a one.

utterance: -oh one more time please.

utterance: Okay, Jeffery I got it now.

utterance: No problem .

utterance: May I have your address?

utterance: Sure. Sandra.

utterance: And your zip code?

utterance: Seventy one ST. Nicholas Avenue, California.

utterance: -oh very good. Okay, let me go ahead and update your address real quick, give me one second.

utterance: sure.

utterance: Thank you sir, your zip code sir?

utterance: #huh, five four zero zero zero.

utterance: For confirmation sir, Seventy one ST. Nicholas Avenue, California, five four zero zero.

utterance: yeah, that's correct.

utterance: Next we need is your birth day.

utterance: sorry, I am not having birthday today.

utterance: [Laughter], it is the of date of your birth sir, we need that information to verify your identity.

utterance: okay I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yep my date of birth is September ninth, nineteen seventy three.

utterance: September ninth, nineteen seventy three, #huh just a moment please.

utterance: Mhm.

utterance: okay.

utterance: Please #huh confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: That's no problem mister Jeffery.

utterance: That's good.

utterance: Yeah, sure.

utterance: That's good.

utterance: That will be good for me right?

utterance: Yes Sir.

utterance: I think so Sir.

utterance: Still checking through now.

utterance: No problem, okay mister Jeffery I'm glad to hear we might be able to help you save some money.

utterance: #huh you think so?

utterance: Yes sir, it will. #huh.

utterance: So do you think you could email me all the plans of your current policies if I give you my email address?

utterance: Okay, it is anthonyjeffery at gmail dot com.

utterance: Got it, very easy enough.

utterance: Thank God I had made a shorter email address years ago. .

utterance: for easy remembrance right?

utterance: Very correct.

utterance: Great.

utterance: Consider it done. If you have any questions or need more information, you just call me or email me back at that address.

utterance: #oh Okay, thats good.

utterance: My pleasure, mister Jeffery. Anything for our loyal customers.is there anything else I could help you with today?

utterance: As a matter of fact, while I've got you on the line.

utterance: Yes sir?

utterance: Could you tell me when my auto policy premium is due?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your time and understanding.

utterance: It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?

utterance: Yeah sure, great.

utterance: No problem, is there anything else I can help you with this afternoon?

utterance: No ma'am, I think that covers it for now. I really appreciate all your help.

utterance: Oh gosh, my pleasure mister Jeffery. If you have any further questions please do not draw back to relate it to me, okay?

utterance: Awesome.

utterance: #mhm You do the same, thanks again.

utterance: Thank you for your time.

utterance: Today has been successful for me.

utterance: Great.

utterance: #whao, thanks.

utterance: Bye.

utterance: Thank you bye.


utterance: Good afternoon Rivertown Insurance, this is Mabel speaking, how can I help you?

utterance: yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name.

utterance: Okay, yes I can help you with any update. could I first get your full name also with your policy number please?

utterance: Sure, yes, I've got it with me.

utterance: That's fine, we can proceed from there.

utterance: one moment.

utterance: Take your time ma.

utterance: #let me check for the policy number.

utterance: take your time ma.

utterance: Okay, you ready?

utterance: Yes ma, proceed.

utterance: my name is Julie Jay.

utterance: Okay mister Jay, If am not mistaken?

utterance: #Um, it's miss Jay point of correction.

utterance: That's no problem Miss Jay.

utterance: J.a.y I think it is misspelled on my account as J.a.y.h.

utterance: Could you help provide your with your policy number?

utterance: #mhm I've got that right here with me, you ready?

utterance: Yes sir.

utterance: One five eight two four two three eight two.

utterance: Okay, let me repeat that back to you, one five eight two three four two three eight two?

utterance: Very correct.

utterance: -oh one more time please.

utterance: one five Eight three four two three eight two.

utterance: Okay, thank you Miss jay, I got it that time, sorry about that.

utterance: No problem .

utterance: Okay, one last thing, could you please verify your mother's maiden name for me please?

utterance: Sure, Stephen.

utterance: And the last four digits of your social security number?

utterance: Eight six two seven.

utterance: -huh pretty good. Okay, let me go ahead and update your firsg name real quick, two seconds please.

utterance: sure.

utterance: Just to verify, you said it should be J.a.y.?

utterance: That's correct ma.

utterance: Not a problem, I have that updated for you. What else could I help you with today?

utterance: yeah, I had a few questions about a homeowner's policy. You offer that right?

utterance: Yes sir, we do.

utterance: Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.

utterance: That's awesome.

utterance: I've had the same policy for years and it never hurts to look around once in awhile, right? .

utterance: Thats right. .

utterance: -oh hello Maggi. sorry I was taking to one my cousins that just stepped in.

utterance: Take your time ma.

utterance: #yep.its quite some time now I set my eyes on her.

utterance: #whao take your time ma.

utterance: #yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.

utterance: We appreciate your business, so do you know which policy you would be interested in quoting?

utterance: sure one second.am sure I wrote it down, let me find it. #found it.

utterance: Take your time.

utterance: We easily forget this days things .

utterance: I completely understand, believe me.

utterance: Okay, okay, I believe it is called petcare preferred if I'm not mistaken.

utterance: That's correct, great choice mister Benson.

utterance: Seemed the best option for me.

utterance: Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.

utterance: Okay.

utterance: This policy includes our highest coverage and lowest deductibles, it's a great policy.

utterance: Wow, really? #jeez that's a good bit lower than what I've been paying annually.

utterance: That's great.

utterance: I should've shopped around years ago but I have a tendancy to let time get away from me.

utterance: I'm right there with you. .

utterance: The older you get the quicker time passes they say. Whoever they are. .

utterance: I got you off track, sorry about that, go ahead. .

utterance: No problem, okay Miss Jay I'm glad to hear we might be able to help you save some money.

utterance: #mhm every little bit helps these days.

utterance: Yes sir, it does. #mhm.

utterance: So do you think you could email me that quote if I give you my email address?

utterance: Sure, I would be happy to do that, go ahead.

utterance: Okay, it is juliejay at gmail dot com.

utterance: Got it, so easy enough.

utterance: I just wish I had made a shorter email address years ago. .

utterance: We all make that same mistake, don't we?

utterance: You live, to learn everyday, I guess.

utterance: Good point. Okay I've got that together for you and I will get it sent right over to you.

utterance: Great.

utterance: #oh Okay, that sounds great.

utterance: My pleasure, Miss Jay. anything for our loyal customers. Was there anything else I could help you with today?

utterance: Yes sir?

utterance: Sure, that is no problem. one second.

utterance: Sure, thanks for all your help.

utterance: It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?

utterance: Yeah sure, great.

utterance: Oh gosh, my pleasure Miss Jay. If you have any further questions please do not hesitate to call, okay?

utterance: Okay, Beautiful.

utterance: Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!

utterance: #mhm, you made my day ma.

utterance: #whew, that is the reason we were here to serve you better.

utterance: Thank you.

utterance: Thank you ma.

utterance: Bye.

utterance: Bye bye ma.

utterance: Thanks bye.


utterance: Thank you for calling Riverside Insurance where we provide all of your insurance needs, this is Jessica speaking how may I assist you?

utterance: Hello?

utterance: Yes yes hello? Can you hear me?

utterance: Yes, how may I

utterance: Yes I'm trying to reset my online password, I created a I forgot my password and I'm trying to pay my bill online.

utterance: Sure, I can deffinitaly help you with this. May I please have your first and last name and social security number?

utterance: It's Jennifer Bryton that’s b.r.y.t.o.n

utterance: Okay, and that was y as in yoyo correct?

utterance: That is correct.

utterance: Thank you and may I have your social security number?

utterance: It's five eight three twenty-one nine four six four

utterance: Okay and just to verify that was five eight three two one five four six four correct?

utterance: no no it's nine four six four

utterance: oh okay, nine four six four. So it’s five eight three two one nine four six four correct?

utterance: Yea that's right.

utterance: Okay one moment please

utterance: okay

utterance: Alright, and could you verify your mother's maiden name for me?

utterance: It's Ingles

utterance: Thank you. Okay so are you currently on our website?

utterance: I am

utterance: Okay so I want to to click on forgot password

utterance: okay where can I find that?

utterance: Do you see where it says login?

utterance: Yea I'm on the login page but I don't see oh wait I see it

utterance: okay good now

utterance: These buttons are always so hard to find I swear, and especially at my age, my grandson was trying to help me with something similar a while ago and it was a hassle.

utterance: I I completely understand, but we're gonna get you taken care of in no time.

utterance: I sure do hope so

utterance: Okay so once you select forgot password, I want you to enter your email address

utterance: Okay one second

utterance: Sure

utterance: See, now it says that I have been locked out of my account for multiple failed attempts, please contact customer service

utterance: Okay that's fine, Ill reset it from my end give me one moment please.

utterance: alright

utterance: Okay missus Bryton I just sent a text message to your phone can you read the number to me please?

utterance: oh okay one minute, I don't think I recievied anything yet

utterance: Okay just give it a moment.

utterance: Oh I think I just got it

utterance: Great!

utterance: It's one three three oh eight

utterance: Thank you, one moment please.

utterance: alright

utterance: Okay are you ready for your temporary password missus Bryton?

utterance: One second, let me write it down.

utterance: Okay but you want to change your password once you're in as this is only a temporary password and you will be prompted to create a new password as soon as you login.

utterance: oh okay so I shoud just login now?

utterance: Y-yes select login and enter your email address and I'll provide you with your temporary password

utterance: Okay one minute

utterance: Sure

utterance: Alright I put my email in

utterance: Awsome and your temporary password is case sensitive are you ready?

utterance: case sensitive okay

utterance: alright it's

utterance: so if my caps lock is on I should turn it off?

utterance: Yes ma'am.

utterance: Okay, I'm ready.

utterance: It's lowercase j.r

utterance: lowercase j.r okay

utterance: seven two

utterance: seven two okay

utterance: k.l.p

utterance: k.l.p

utterance: That's all and hit enter or login

utterance: Alright please create a new password

utterance: Okay, and here is where you will create a new password with at least eight characters, a special character, and a number.

utterance: Okay let's see

utterance: silence

utterance: no, that didn't work let me try another one instead

utterance: Did you revieve an error message?

utterance: It says, you can't use a previous password.

utterance: Oh, yes ma'am it has to be a completely different password from before.

utterance: Well now I know what my old password was

utterance: Okay, I think I got it now, yes I'm in now!

utterance: Great!

utterance: And from here I can pay my bill online right?

utterance: That is correct. If you look at the corner top-right portion of the screen, you'll see where it says make payment.

utterance: Oh okay, I see it I see it. My husband use to do all of this but he he's not here with us anymore

utterance: Oh no I'm so sorry for your loss missus Bryton.

utterance: Well he was eighty four and well that's life I suppose. I miss him but what can ya do huh?

utterance: are you ready to make your payment?

utterance: I think I got it from here

utterance: Are you sure? I can stay on the line until you've completed the process.

utterance: Will you please?

utterance: Of course

utterance: Okay, I think all of the informaion yea all of the informaion is here, I think this is my bank oh no it's Charles's information.

utterance: So you see where it says edit payment info?

utterance: alright I see it

utterance: Yea so click that and you will be able to add the new card information for payment

utterance: Okay lets see one moment let me grab my card.

utterance: No problem

utterance: alright I got it let's see

utterance: And be sure to select save at the very bottom of the page after you are done.

utterance: Alright. Looks like I'm good to go.

utterance: Great! Now select the amount you wish to pay and select next.

utterance: Alright okay it says thank you for your payment.

utterance: Great! Is there anything else I could assist you with missus Bryton?

utterance: No that is all, you’ve been a big help.

utterance: It's been my plessure! And feel free to reach out to Rivertown Insurance whenever you need! There is a short survey at the end of this call, if you could rate your experience with me today on a scale of one to five with five being excellent, that'll be greatly appreciated!

utterance: Okay I will

utterance: Thank you, have a wonderful day!

utterance: You too!