utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.

utterance: Okay. I can help you with that. May I have your first name and last name please?

utterance: My name is Jordan Rice.

utterance: Okay. Jordan as the first name and Rice as the last name right?

utterance: Yep, thats right.

utterance: May I have your date of birth and your phone number please?

utterance: My date of birth is June third, nineteen eighty six.

utterance: June third, nineteen eighty six. Is that right?

utterance: Oh! Sorry it's actually June thirteenth, nineteen eighty six not June third, nineteen eighty six. That was a mistake.

utterance: Well, no worries sir. You said June thirteenth, nineteen eighty six. Is that correct?

utterance: Yes, that right. I mean who forgets the day they were born? I can't believe I just said the wrong thing. It's just so funny.

utterance: (laughter), it's alright sir. May I have your phone number sir?

utterance: Sure. My phone number is four four four.

utterance: four four four.

utterance: six six six.

utterance: six six six.

utterance: two two one one.

utterance: two two one one.

utterance: Yes, that's it.

utterance: Okay four four four six six six two two one one. is that correct?

utterance: did you just say two one one one? The last four digits are actually two two one one not two one one one.

utterance: Of course sir. It ends with two two one one.

utterance: Okay. Go on then. I probably didn't hear you right.

utterance: No worries sir.

utterance: So what else do you need?

utterance: I'll need social security number too sir.

utterance: Social security number? I'm not quite sure what that is but okay. I think I have it written down. Just a moment please.

utterance: Sure, take your time.

utterance: Okay-y. My social security number is six six two.

utterance: six six two.

utterance: One one one.

utterance: One one one.

utterance: two two one.

utterance: two two one.

utterance: No, it's two two seven not two two one.

utterance: Okay. The last six digits are two two seven right?

utterance: Yes, that's right.

utterance: Alright. six six two one one one two two seven. Is that correct?

utterance: Yes, that's correct.

utterance: Okay. Now I'll need you to answer your security questions.

utterance: Security questions? What's that? Why do you need to ask me a strange question when all I asked for was for you to get me the policy number of my current plan.

utterance: Sorry sir, it's actually a question you chose yourself to secure your account. I just need confirmation sir.

utterance: Mhm. So what's it?

utterance: What's the name of your first pet?

utterance: just a moment please.

utterance: Take your time sir.

utterance: Oh! My first pet? I think that will b-be Gerald. Yeah, it's Gerald. Am I right?

utterance: Kindly hold on while I check.

utterance: Okay.

utterance: Yes it is. you're right sir.

utterance: That's something I can never forget. Gerald was my very first pet. A nice dog! Some things can be irreplaceable.

utterance: That's true sir.

utterance: Yes, it is. I missed that dog so much.

utterance: I'm sure you do sir. In order to get you the policy number for your current plan, I'm going to need the name of the plan you're currently enrolled in.

utterance: Oh! That should be Automobile insurance plan.

utterance: Automobile insurance plan?

utterance: Yes, that's right.

utterance: Okay. May I know which type of automobile it is?

utterance: Okay. is it preferred Auto or complete auto? I'm not quite sure. Please can you give me a moment?

utterance: Sure, go on.

utterance: Okay, got it. It's preferred auto.

utterance: Alright. Hold on while I input that into the system.

utterance: Okay.

utterance: Do you confirm that you are currently enrolled in the preferred auto plan?

utterance: Sure.

utterance: Okay. Hold on while I generate your policy number.

utterance: Alright.

utterance: Gotcha, So I'm going to call a set of numbers right now. I want you to take note of them or probably write them out.

utterance: Okay. Please hold on while I get a pen and a paper. I don't have that with me.

utterance: Please take your time.

utterance: I'm ready. You can call the numbers.

utterance: Alright. Your policy number is four four four.

utterance: four four four.

utterance: six two one.

utterance: six two one.

utterance: two nine.

utterance: two nine.

utterance: Yes, that's it.

utterance: O-okay. four four four six two one two nine. is that correct?

utterance: Yes, that's correct sir.

utterance: Oh! Thank you very much.

utterance: Thank you sir. Is there anything else I can help you with?

utterance: Well, I once tried changing my password on the website and I was supposed to receive the reset link on my email but I didn't.

utterance: Okay, would you like to change your password immediately or call back?

utterance: Actually, I was hoping you could tell me the reason why I didn't receive the reset link on my mail.

utterance: Alright sir. May I know how when last you tried resetting your password?

utterance: Well, that should be about a week ago.

utterance: Okay. Kindly provide your email address please?

utterance: My email address is Jordan Rice at gmail dot com or maybe the one on the file is Jordan Rice at hotmail dot com. I'm not really sure.

utterance: Please give me a moment to confirm that here for you.

utterance: Oh! thank you.

utterance: Okay sir. The email registered here is Jordan Rice at gmail dot com not Jordan Rice at hotmail dot com.

utterance: Oh! Okay. How then do I get the password reset link?

utterance: It's very easy sir. If you do not see the link in your email inbox, kindly check your spam messages. I'm sure it'll be there.

utterance: Oh! Okay. Thanks a lot.

utterance: Not really. That will be all for now.

utterance: Okay. Have a nice day! Bye!

utterance: You too, bye!


speaker_role: Agent

utterance: Hello, this is Rivertown insurance customer service. How may I help you?

speaker_role: Customer

utterance: Hi, I'd like to add dependent of my account.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: #en, My name is James Suarez.

utterance: Okay, James as your first name and Suarez as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is two two right?

utterance: It should be eight digits long.

utterance: Oh! yes, it is.

utterance: Good. Could you please read that number to me?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: Three four four four.

utterance: Three four four four.

utterance: Yep, that's right.

utterance: Okay, six six six one three four four four, is that correct?

utterance: Oh! Sorry, it actually ends with three four four five not three four four four. I thought I saw four.

utterance: Okay. No worries sir. You said six six six one three four four five right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is June sixth, nineteen seventy one.

utterance: June sixth, nineteen seventy one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know if the relationship of the dependent is with you?

utterance: She's my wife.

utterance: Okay. May I know her first and last name?

utterance: Her name Diane Magret.

utterance: Okay Diane as the fine name and Magret as the last name?

utterance: Yes.

utterance: Kindly provide me her birth date.

utterance: Okay, a moment please let me ask her.

utterance: Take your time sir.

utterance: It's December thirty first, nineteen eighty nine.

utterance: Yes.

utterance: Kindly provide me a short description of the health condition of the dependent.

utterance: She is healthy and doesn't have any history of illness.

utterance: Okay. Can I proceed with the adding of the dependent?

utterance: Please do.

utterance: The dependant is successfully added.

utterance: thanks.

utterance: Yea, do I have any other thing to do for you?

utterance: No, that will be all for now.

utterance: Alright thanks for your call sir. Do have a great day sir!

utterance: Thanks and you too.

utterance: Bye!

utterance: Bye!


utterance: Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?

utterance: Good morning, How are you?

utterance: I'm fine as well. How may I help you?

utterance: I don't seem to remember my password.

utterance: You want to reset your password right?

utterance: yep!

utterance: Kindly provide your details for identification ma'am.

utterance: What details to be precise?

utterance: Your first name?

utterance: Judith.

utterance: Is it spelt as J.U.D.I.T?

utterance: No, It is spelt as J.U.D.I.T.H.

utterance: Can I have your last name ma'am?

utterance: Clarke.

utterance: Is it spelt as C.L.A.R.K.E?

utterance: Yes please.

utterance: What's your date of birth ma'am?

utterance: May Twenty Eight Nineteen Ninety Two.

utterance: Wow! It's a pleasure sharing the same date with you.

utterance: That's so nice.

utterance: Your Phone number?

utterance: Eight Zero Two.

utterance: Eight Zero Two.

utterance: Nine Five One.

utterance: Nine Five One.

utterance: Four Eight Nine Zero.

utterance: Please reconfirm your phone number, Eight Zero Two Nine Five One Four Eight Nine Zero.

utterance: Yes that's right.

utterance: Your Social Security Number.

utterance: Nine Seven Two.

utterance: Nine Seven Two.

utterance: Five Four Six.

utterance: Five Four Six.

utterance: Zero Eight One.

utterance: The last two digits are incorrect ma'am. Please reconfirm.

utterance: I'm not with my glasses. Kindly give me few minutes to get my glasses.

utterance: Oh! That's fine ma'am.

utterance: the last three digits are Zero Seven Seven.

utterance: Just a minute ma'am. I'm with you.

utterance: Alright. Can I also change my insurance plan?

utterance: Yes ma'am. I can help you with it but let me sort this out first.

utterance: Uh-huh.

utterance: The answer to your Security Question.

utterance: that's where the problem lies. I can't seem to remember my security question.

utterance: I can help you change your security question. We have a range of questions you can pick from.

utterance: whoa! Please kindly help me out with it.

utterance: Kindly pick the question you can easily remember ma'am.

utterance: I will write it somewhere.

utterance: Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.

utterance: My first pet name is Jayden. I will never forget him. He died a painful death.

utterance: I'm so sorry for your loss ma'am.

utterance: Thank you.

utterance: So your new security question is the name of your first pet and your security answer is Jayden right?

utterance: Absolutely correct.

utterance: I'll need your functional email address ma'am.

utterance: judith smith at gmail dot com.

utterance: A password reset link will be sent to your mail. Please kindly click on the link to reset your password.

utterance: Thanks for the help.

utterance: You want me to help you change your insurance plan?

utterance: Yes but not now. That will be very much later.

utterance: Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Enjoy the rest of the day ma'am.

utterance: You too.

utterance: Bye!

utterance: Bye!


utterance: Good morning, Thanks for calling Rivertown Insurance. How may I help you?

utterance: I would love to cancel one of my insurance plans with your company.

utterance: I'll need some of your details for identification ma'am.

utterance: Which of my details do you need?

utterance: What's your first and last name ma'am?

utterance: Veronica Lowther.

utterance: What's your mobile phone number ma'am?

utterance: Two Five Six.

utterance: Two Five Six.

utterance: Six One Zero.

utterance: Six One Zero.

utterance: Four Nine Zero Five.

utterance: Two Five Six Six One Zero Four Nine Zero Five. Is that right ma'am?

utterance: huh. That's right.

utterance: Can I have the details of your birth date ma'am?

utterance: I was born on April Two, Nineteen Seventy.

utterance: Can I have your social security number details ma'am?

utterance: Four Two Three.

utterance: Four Two Three.

utterance: Zero Three Zero.

utterance: Zero Three Zero.

utterance: Two Zero Two.

utterance: Two Zero Two.

utterance: Kindly reconfirm the social security number again.

utterance: Four Two Three Zero Three Zero Two Zero Two. Is that right ma'am?

utterance: Yes. That's correct.

utterance: Your Security Answer ma'am?

utterance: I can't remember my security answer.

utterance: What's the name of your first pet?

utterance: Billie.

utterance: That's incorrect ma'am.

utterance: it's Jason.

utterance: That's also incorrect ma'am.

utterance: I can't seem to remember. What do I do?

utterance: I'll help you reset your security question ma'am.

utterance: Oh! That's so kind of you.

utterance: I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook.

utterance: kindly hold on, let me go get a pen and book.

utterance: Alright ma'am.

utterance: What are the questions?

utterance: What's your mother's maiden name, the name of your high school, the name of your childhood best friend?

utterance: My Mother's maiden name is Hobdy.

utterance: That's your new security question and answer ma'am.

utterance: Is there a way I can solve this without calling the helpline?

utterance: Yes ma'am. We have a one stop app for all your needs ma'am.

utterance: How does it work?

utterance: I'll help you with that as soon as we are done solving this issue. Can I have your policy number ma'am?

utterance: Three One Seven.

utterance: Three One Seven.

utterance: Four Six Six Two Zero.

utterance: Three One Seven Four Six Six Two Zero right ma'am?

utterance: Yes, That's right.

utterance: Which of your insurance plans do you want to cancel ma'am?

utterance: I want to cancel my automobile insurance plan.

utterance: What plan type were you on ma'am?

utterance: The complete automobile plan.

utterance: if I may ask, why do you want to cancel your automobile insurance plan?

utterance: I recently ran out of job and I have a lot of bills to offset.

utterance: Oh! I'm so sorry ma'am.

utterance: That's not all. My husband lost his job as well and he's earning a meagre salary.

utterance: That must have been a lot for you to handle. I'm so sorry ma'am. How are you holding up ma'am?

utterance: I've been doing some menial jobs and I work three shifts, I had to sell my car to offset some of the bills.

utterance: Once again I'm sorry ma'am.

utterance: So how do I go about cancelling my insurance plan?

utterance: We'll remove that plan on your list of insurance and also remove it from your bills ma'am.

utterance: Thanks so much. You said I can do anything on the mobile app right?

utterance: Yes you can ma.

utterance: How will I go about it?

utterance: You need to dowload the app on IOS store and sign up for it ma'am.

utterance: What's the name of the app?

utterance: It's called Rivertown app.

utterance: yep! I just saw on my IOS store. I'll download it later.

utterance: Is there any other thing you would love me to help you with?

utterance: That would be all for now. Thanks for your time.

utterance: Thank you for choosing Rivertown Insurance ma'am.

utterance: Thanks for your understanding and help.

utterance: Do have a lovely day ma'am. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?

utterance: Good morning. How are you?

utterance: I'm fine sir and you?

utterance: I'm fine as well.

utterance: How may I help you sir?

utterance: I was reading through your insurance types and I stumbled on pet insurance.

utterance: #em, yes sir, We have insurance plans for pets.

utterance: I hope your rates are quite affordable though.

utterance: Sure sir. We offer the best rates in town. I'm certain you'll enjoy our services.

utterance: [Laughter] how sure are you?

utterance: I'm certain about our services and rates sir.

utterance: Well then, let's see. How does it work?

utterance: We have two plan types for pet insurance sir.

utterance: I have three lovely dogs and two cats. #em, do I have to insure each one of them or the cost of the insurance covers all my pets?

utterance: Yes sir, All of your pets gets insured depending on the type of plan you pick.

utterance: uh-huh. How do I go about it?

utterance: I'll need to take your details sir.

utterance: #em, what details to be precise?

utterance: What's your first and last name sir?

utterance: My name is Brian Canon.

utterance: #em, Is it spelt as B.R.Y.A.N sir?

utterance: No, it is spelt as B.R.I.A.N. My email address is brianhog at gmail dot com.

utterance: What's your phone number sir?

utterance: My phone number is Five Eight Two.

utterance: Five Eight Two.

utterance: Seven Seven Seven.

utterance: Seven Seven Seven.

utterance: Three One Nine seven.

utterance: Your phone number is Five Eight Two Seven Seven Seven Three One Nine seven. Is that right sir?

utterance: Yes that's right.

utterance: What's your date of birth sir?

utterance: August the Ninth, Nineteen Seventy Six.

utterance: August Ninth, Nineteen Seventy Six. Just a minute sir.

utterance: Alright.

utterance: What's your Social Security Number sir?

utterance: Two Seven Two Six.

utterance: Two Seven Two Six.

utterance: Eight One Nine seven Two.

utterance: Just a moment sir. Please kindly confirm the last three digits sir.

utterance: #em, sorry, the last seven digits are Two Nine Three Three. I mistook it for my wife's security number.

utterance: Confirmed sir.

utterance: what other information do you need?

utterance: What's the answer to your security question sir?

utterance: My mother's maiden name is Clarke.

utterance: #em, just a minute sir.

utterance: Alright. take your time.

utterance: Confimed sir. We have two pet plan types.

utterance: which is the best plan for my pets?

utterance: We have the Petcare Basic plan which costs five hundred dollars per year.

utterance: Lovely!

utterance: We also have the Petcare Preferred plan which costs one thousand dollars per year.

utterance: #em, I would love to go for the Petcare preferred plan due to the number of my pets.

utterance: what is the pet type sir?

utterance: Three dogs and two cats.

utterance: What is the pet breed sir?

utterance: Three bull dogs and One caucasian dog with two cats.

utterance: What are their weight size sir?

utterance: #em. My bull dogs weigh ninety pounds each, my caucasian dog weighs forty pounds while my two cats weigh thirty-five pounds each.

utterance: #em, How do you manage to keep them healthy.

utterance: I feed them well and take them to a veteniary doctor once in twice in a month.

utterance: That's quite commendable sir.

utterance: You have my credit card details right?

utterance: Yes sir.

utterance: oh! Okay. Kindly deduct the insurance fee for my pets from my credit card.

utterance: Do you need help with any other thing sir?

utterance: #em, nothing for now.

utterance: Thanks for choosing Rivertown Insurance mister Brian. Do have a lovely day sir.

utterance: Thank you. Bye!

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Harald Almaraz.

utterance: Okay, Harald as your first name and Almaraz as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's one one one six.

utterance: One one one six.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: You said one one one six four four four three right?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said one one one six four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is September sixth, nineteen eighty one.

utterance: September sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the plan you enrolled in and the one you want to change too?

utterance: Please before that can you please tell me the different the between the tiers of the life insurance plan?

utterance: The different implies in the name given to it sir.

utterance: Okay now I understand.

utterance: Okay, kindly provide me with the plan and plan type.

utterance: Okay, I enrolled in life insurance and the plan type is term life insurance.

utterance: Okay. What plan did you want to change too?

utterance: I want to migrate to Whole Life Insurance.

utterance: uh do you the price tag for that plan?

utterance: No.

utterance: The Whole Life Insurance is one thousand eight hundred dollars per year.

utterance: Okay please go on with the plan change.

utterance: Can I go on with the plan change?

utterance: Yep.

utterance: Okay done. Your plan is now changed.

utterance: thanks.

utterance: well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes, we do. Would you like to know the types of pet insurance plans we offer?

utterance: Sure. Go on please. I can't wait to get Cassie insured.

utterance: Cassie?

utterance: Oh! That's my dog's name. Please go on.

utterance: Okay. So we offer two types of pet insurance.

utterance: Okay.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.

utterance: please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.

utterance: Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.

utterance: Duly noted sir. Thank you so much sir. Is there anything else I can help you with?

utterance: one last thing please.

utterance: okay.

utterance: I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How can I help you?

utterance: Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?

utterance: Sure thing. I can help you with that.

utterance: Oh really, thanks.

utterance: Alright, can I have your zip code.

utterance: Yeah, just a second please.

utterance: Sure, go ahead sir.

utterance: #Uh, it's one five nine.

utterance: One five nine.

utterance: Six two.

utterance: Six two.

utterance: Yes, that's correct.

utterance: Okay, one five nine six two, right?

utterance: Yes.

utterance: Which contact method will you prefer?

utterance: #Um, contact method?

utterance: Yes sir, it's either by phone or email.

utterance: Oh, phone will be preferable.

utterance: That's good sir.

utterance: Yeah.

utterance: May I have your phone number?

utterance: Okay, three two.

utterance: Three two.

utterance: Two two.

utterance: Two two.

utterance: Zero eight.

utterance: Zero eight.

utterance: Five nine.

utterance: Five nine.

utterance: Yes, that's it.

utterance: Please hang on, I want to confirm the number. Three two two two.

utterance: Zero eight five nine.

utterance: Yeah.

utterance: Alright, done.

utterance: Thank you.

utterance: Thank you for the info, sir.

utterance: #Uh, it's nothing.

utterance: Is there anything else, I can help you with?

utterance: #Um...

utterance: Anything?

utterance: I think that's all, thanks for your help!

utterance: You are welcome.And one last thing, after this call ends there will be a request for rating my service. Pleas press a number from one to five to rate your satisfaction.

utterance: Okay, I'll be glad to do that.

utterance: That's great.

utterance: You really did a good job here.

utterance: Thanks for the compliment sir.

utterance: [Laughter], I'll rate your service.

utterance: That's good sir, thank you.

utterance: Yeah, have a nice day.

utterance: And you too, sir.

utterance: Thank you, bye!

utterance: Bye!


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Hey yeah, I have to call and report an accident.

utterance: Okay sir, I can help you with that. Can I get your name please.

utterance: I just want to uh, report this I didn't get cited the other fella did, but I want to make sure you know you guys knew I wasn't the one cited by the police.

utterance: That's fine sir, I just need to get your name so we can get to your account and open a case file.

utterance: Oh yeah, well okay, it's Bill Johnson.

utterance: Okay mister Johnson...

utterance: I can't believe he pulled right out in front of me, who does that? It's these young kids playing on their phones, cell phones are terrible.

utterance: mister Johnson, I'm going to need to get some information from you regarding the accident okay.

utterance: Yeah that's okay.

utterance: Did you happen to get the name of the other driver?

utterance: No, the police, uh, the police said I could come pick up the police report tomorrow, but I wanted to call you guys right away.

utterance: That's fine, once you get the police report you can call us back mister Johnson, I will give some information to help with that at the end of our call.

utterance: Oh okay.

utterance: Okay mister Johnson, did you get the make and model of the other car?

utterance: Uh, it was uh, you know one of those new cars that don't take no gas.

utterance: Okay an electric car?

utterance: Yeah, you know the one that spaceman made.

utterance: The spaceman?

utterance: Yeah that fella that shoots them rockets off all over the place.

utterance: You mean Elon Musk?

utterance: Yeah that's him, it was one of his cars.

utterance: Okay a Tesla?

utterance: Yeah me and that fella were talking about it while we waited for the police to show up. Let me tell you those cars are junk my old truck sure gave it a good smack.

utterance: Okay mister Johnson, about what time of day did the accident occur?

utterance: Um, I would say it had to be about a half hour or so ago, I don't go that far from home anymore and I was pretty upset about hitting that fella so I just came home and called you.

utterance: I can understand how upsetting that had to be for you. mister Johnson were there any injuries at the accident?

utterance: No there wasn't none, the car got pretty wrinkled up, but them things gots tons of air bags in them.

utterance: Okay that's great to hear. Now mister Johnson do you have an address where the accident occured?

utterance: Uh, no it wasn't at a place, it was at a corner. The corner of Belmont and Liberty.

utterance: That's fine, Belmont and Liberty are those streets or avenues?

utterance: Uh, streets I think.

utterance: Okay that's fine. And do you have a town or city that it happened in?

utterance: Uh, yeah but Liberty is a township and I don't know if that's part of Youngstown or Girard.

utterance: That's fine, we will just put Youngstown. Now mister Johnson, you said the police were called?

utterance: Yeah, I had that fella call the police cuz my old truck really did a bang up job to his car.

utterance: Ok, what police department responded to the call?

utterance: Uh, it it was Girard.

utterance: Ok great. Now in your own words can you explain to me what happened?

utterance: Yeah, like I said I was driving down the road and I had the green light and that young fella just pulled his car right out in front of me. I hit him, but the police didn't cite me, I didn't get no ticket, they gave him a ticket.

utterance: That's good mister Johnson, can you tell me about the damage to your vehicle?

utterance: Um, I didn't get much more than a scratch on my bumper. So I guess there wasn't no damage to my old truck.

utterance: Okay, that's good. And damage to the other vehicle?

utterance: Um, well I hit his front driver side part, up by the front of his door.

utterance: Okay that's great, your doing fine mister Johnson.

utterance: Okay.

utterance: Now mister Johnson is there anything else you would like to add to this report?

utterance: Yeah, the police said I could come get the police report tomorrow, tomorrow in the morning they said. They said that the fella's information, his name and stuff would be on the report.

utterance: Okay, that's great. Now mister Johnson do you have a pen handy I'm going to give you a case number and my name so when you call back in you can give them this number and it will put you in touch with the right person.

utterance: Oh, okay, hold on a second let me get uh, let me get a pen or something to write with.

utterance: Okay, just let me know when your ready.

utterance: Okay, I got a pen I'm ready.

utterance: Okay the case number is six one seven three nine four two and my name is Tamara my badge number is one three four zero nine.

utterance: Okay so when I get the uh, the uh, police report I call you back and will I talk to you?

utterance: No sir, I can't guarantee that you will talk to me, however anyone who answers can help you, just make sure you give them that case number and they will be able to pull it up the file.

utterance: Oh okay I can do that.

utterance: Okay mister Johnson, is there anything else I can help you with today?

utterance: Uh, no not that I can think of.

utterance: Okay well you have a good day and thank you for using Rivertown Insurance.

utterance: Okay thank you. Bye

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.

utterance: Okay. I can help you with that.

utterance: Oh! Alright.

utterance: May I have your first name please?

utterance: My name is Drew Collins.

utterance: Oh! Okay. Drew as your first name and Collins as your last name. Is that correct?

utterance: Yes, that's right.

utterance: Alright, hold on while I input that into the system.

utterance: Sure.

utterance: Kindly provide your phone number please.

utterance: My phone number is one six one.

utterance: One six one.

utterance: Four four one.

utterance: Four four one.

utterance: Three three six four.

utterance: Three three six four.

utterance: Yep, that's right.

utterance: Okay. One six one four four one three three six four. Is that correct?

utterance: Yes, that's correct.

utterance: May I have your social security number please?

utterance: Well, just a moment please.

utterance: Sure, take your time.

utterance: got it. My social security number is nine nine eight.

utterance: Nine nine eight.

utterance: Four six eight.

utterance: Four six eight.

utterance: Three three six.

utterance: Three three six.

utterance: Yep, that right.

utterance: Okay. Nine nine eight four six right three three six. Is that correct?

utterance: Did you just say three three six as the last three numbers? Was that what i said?

utterance: Yes sir. Those were the last three numbers you mentioned.

utterance: sorry about that. It's actually three six six not three three six.

utterance: Oh! Okay. The last three numbers are three six six right?

utterance: Yes, that's right.

utterance: Alright. I'm going to read the number to you once again. Please listen carefully sir.

utterance: Please go on.

utterance: Nine nine eight four six right three six six. Is that correct?

utterance: Yes, that correct.

utterance: Okay. Now you'll need to give an answer your security question.

utterance: Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?

utterance: We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.

utterance: My best interest? Are you insinuating that I might not be the owner of the account I claim to own?

utterance: Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.

utterance: Well, just go on.

utterance: Alright sir. Please proceed by giving an answer to your security question.

utterance: My security question is my mother's maiden name.

utterance: Okay sir. Please what's the answer to that?

utterance: My mother's maiden name is Dwight.

utterance: Please hold on while I confirm your answer.

utterance: Sure.

utterance: Perfect. That's correct sir.

utterance: Of course it is.

utterance: In order to proceed with the change of your address, I'll need to confirm your old address sir.

utterance: no problem.

utterance: May I know your old address?

utterance: Sure, my old address is six fifty Brooklyn Avenue, San Carlos, California.

utterance: six fifty Brooklyn Avenue, San Carlos, California. Is that correct?

utterance: Yes, that's right.

utterance: Please hold on while I verify this.

utterance: Alright.

utterance: Your old address is confirmed.

utterance: Okay.

utterance: Kindly provide your new address.

utterance: My new address is Number Three Seven Four One, Zappia Drive, Kentucky.

utterance: Number Two Seven Four One, Zappia Drive, Kentucky. Is that correct?

utterance: it's actually Three Seven not two seven. Please change that.

utterance: Alright. six twenty Brooklyn Avenue, San Diego, California. Is that correct?

utterance: Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.

utterance: No worries sir. I'm sure you'll get used to it.

utterance: Yes, I will. Please what else do you need?

utterance: just a moment please.

utterance: Okay. Done. Your address has been updated sir.

utterance: Okay. So how long does it take before the update reflects?

utterance: It's effective immediately sir.

utterance: Oh! That's great.

utterance: Well, I'd like to know if I can change my address on the website.

utterance: Sure, you can.

utterance: Please how do I do that?

utterance: It's very easy. After logging in, you look for the profile icon.

utterance: O-okay. I'll click on the profile icon?

utterance: Yes, that's right.

utterance: Please go on.

utterance: After clicking on that, you then click on the personal information which is directly below security icon.

utterance: Okay. I'll click on personal information icon. Got it. What next?

utterance: Then you'll see the change address icon.

utterance: Change address icon. Is that correct?

utterance: Yes, it is. Then you can just go ahead and input your new address and that will be all.

utterance: Okay. I think I've got that.

utterance: Alright sir. Is there anything else I can help you with?

utterance: Well, I don't think there is.

utterance: Okay. Thank you for contacting us.

utterance: Thank you too. I'm really pleased with you even though your verification questions almost made me angry.

utterance: We are so sorry about that sir.

utterance: it's okay. I know it's protocol.

utterance: Thanks for understanding. Have a nice day!

utterance: Thank you. You too!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Jody Savarese.

utterance: Okay, Jody as your first name and Savarese as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be five digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is twenty five of October, nineteen sixty five.

utterance: twenty five of October, nineteen sixty five right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: okay.

utterance: Alright. May I know if this cancellation will be temporary or permanent?

utterance: I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready.

utterance: Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?

utterance: Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.

utterance: We're very sorry for the inconveniences. We will surely look into that.

utterance: Please do.

utterance: Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.

utterance: I'll do that.

utterance: Okay. Please hang on while I proceed with the temporary cancellation sir.

utterance: Okay.

utterance: I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. Your plan is now cancelled.

utterance: thanks.

utterance: Thanks for contacting us.

utterance: Thaks for the help.

utterance: Yeah. Bye.

utterance: Bye.


utterance: Hello welcome to Rivertown customers service my name is Angela how may I help you?

utterance: My name is Clement.

utterance: Okay mister Clement, how may I help you?

utterance: I will like to change my password.

utterance: Okay Sir. mister Charles if I get you well you will like to reset your password?

utterance: Not Charles. Clement.

utterance: Oh sorry sir mister Clement you want to change your password?

utterance: #Hm yes.

utterance: Okay sir. Do you have your account policy number?

utterance: #Uh is it the nine digit sent during registration?

utterance: Yes it is.

utterance: Okay. I have it.

utterance: Let me have it.

utterance: One four.

utterance: One four.

utterance: Three one.

utterance: Three nine.

utterance: No, three one.

utterance: Oh sorry three one.

utterance: Two two.

utterance: Two two.

utterance: Nine zero four.

utterance: Nine zero four.

utterance: That is all.

utterance: Okay. One four three one two two nine zero four.

utterance: Yes.

utterance: Okay. Can I have the answer to your security question?

utterance: What is the security question?

utterance: What is the name of your first pet?

utterance: Warrior.

utterance: Okay. Do you have the number or the Email linked to your account?

utterance: #Um I am not sure.

utterance: Please confirm before I send you a link to reset your password.

utterance: Okay I have the Email.

utterance: Can you provide it to know if it is the same with the one I have here.

utterance: You have it with you already. Can you just reset it?

utterance: Sorry sir. I need to verify this in order to secure your account.

utterance: #Hm Okay. Clement two four at gmail dot com.

utterance: Okay sir. #Hm should I reset it for you or I should send a link for you to do that?

utterance: Help me with it.

utterance: You will have to respond to a pop up message for you to input your password.

utterance: Okay.

utterance: The message has been sent.

utterance: Okay. Have seen it and I just created a new password.

utterance: Okay Sir. mister Clement I am sorry if have stressed you in any way. I had to do this to secure your account.

utterance: I understand no problem.

utterance: Is that all you want me to do?

utterance: #Uh yes for now.

utterance: Okay sir. Thanks and have a nice day.

utterance: Okay mister

utterance: Angela Sir.

utterance: mister Angela bye will contact if I need something else.

utterance: Okay Sir. No problem. Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.

utterance: Alright. I can help you with that. May I have your first name and your last name sir?

utterance: My name is John Gregory.

utterance: Okay sir. John as the first name and Gregory as the last name. Is that correct sir?

utterance: Yes, that's right.

utterance: Okay. I'll also need your birth date and your customer number.

utterance: #Uh, sorry? My birthday? My birthday isn't today.

utterance: (laughter), your date of birth not your birthday sir.

utterance: Oh! I thought you were asking me to celebrate my birthday.

utterance: (Laughter).

utterance: Okay. My date of birth is September sixth, nineteen ninty four.

utterance: September sixth, nineteen ninty four. Is that correct?

utterance: Yep, that's it.

utterance: May I have your customer number please?

utterance: My customer number is just a moment please.

utterance: Take your time.

utterance: Okay. Got it. My customer number is one one one one.

utterance: one one one one.

utterance: five five four one.

utterance: five five four one.

utterance: Yes, that's right.

utterance: Alright. Please hold on.

utterance: Okay.

utterance: Okay. To be able to cancel your plan, I'll need to have your policy number.

utterance: Policy number? What's that?

utterance: Your policy number is the string of numbers below your profile picture.

utterance: Oh! I think I wrote that somewhere. Just a moment please.

utterance: Sure. Take your time.

utterance: Okay. Got it. It's one one one one.

utterance: One one one one.

utterance: five five four four.

utterance: five five four four.

utterance: Yep, that's right.

utterance: one one one one five five four four. Is that correct?

utterance: Oh! it's actually five five five four. The last four digits are five five five four.

utterance: Okay. One one one one five five five four. Is that right?

utterance: Yes, that's right.

utterance: Hold on while I check the system please.

utterance: mhm.

utterance: Gotcha, to cancel your plan, I'll need to confirm the plan which you are currently enrolled in.

utterance: I'm currently on Homeowner plan.

utterance: Alright. May I ask which of the homeowner plans you are currently on?

utterance: I thought these things should be on your system. Why are you asking me what plan I'm on when you can just check your system.

utterance: Sorry for the inconvenience sir. Actually I have them on the system but I just need confirmation.

utterance: that's homeowner preferred plan which is currently one thousand six hundred dollars per year.

utterance: Okay. That's right.

utterance: Yes, of course.

utterance: Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?

utterance: Oh it's I actually still have plans to still enroll but on a lesser plan.

utterance: okay. May I know if the cost of the current plan have caused you any inconvenience?

utterance: Jeez, can we just go ahead and cancel it? I don't really have time to start explaining that to you.

utterance: Kindly hold on while I try to confirm on the system.

utterance: Yeah sure.

utterance: I'll proceed with the cancellation of your plan. Do you confirm the cancellation?

utterance: Yes, I confirm to cancel it.

utterance: Alright. Please hold on while I proceed with the cancellation.

utterance: Yeah sure.

utterance: Okay done. Your plan is now cancelled. May I ask if you plan to enroll in a lesser plan immediately?

utterance: Actually, not really, not now.

utterance: Alright sir. May I ask if there is anything else I can help you with?

utterance: I actually wanted to ask you if I could cancel the plan on the website myself instead of having to make a call in case of next time.

utterance: Of course sir. I can help you with that.

utterance: Okay. I'd love that.

utterance: Good. I'll explain that shortly.

utterance: Hold on while I get something I can write on.

utterance: Sure. Take your time.

utterance: Okay. I've got that. Please go on.

utterance: Alright sir. In order to cancel a plan, you'll need to click on the profile icon after logging into the website.

utterance: I'll click on profile after logging in?

utterance: Yes, that's right.

utterance: Okay. What next?

utterance: After clicking on your profile, you'll look for the Plan types icon.

utterance: I'll click on the Plan types icon. Alright, go on.

utterance: Then you just need to click on the plan you intend cancelling.

utterance: Okay. I think I got that.

utterance: Alright. Then you can just go ahead and click on cancel and that'll be all.

utterance: Oh! it's actually very easy.

utterance: Yes it is sir.

utterance: I really appreciate your efforts and the time you've taken to explain all these to me. Hope you don't mind if I asked for your name?

utterance: No problem sir. My name is Jake Fowler.

utterance: Jake Fowler? Really! My wife's cousin bears exactly the same. I wonder if you both would look alike.

utterance: (laughter), well, I doubt that. but it's a pleasure sir.

utterance: Yes, it is.

utterance: Is there anything else I can help you with?

utterance: Well, I don't know if your company offers any kind of renters insurance.

utterance: Yes, we do. Should I brief you on the types of renters insurance we offer?

utterance: Yes please.

utterance: Okay. We have one types of renters insurance.

utterance: Okay.

utterance: The first one is Renters Basic which costs one hundred dollars per year and renters preferred which costs five hundred dollars per year.

utterance: It's actually nice. I've made enquires elsewhere and your company seems to offer it at a cheaper rate.

utterance: Yes sir. We always try to give the best at affordable rates to all our customers.

utterance: That's good. Thank you.

utterance: Thank you sir. Is there anything else you need sir?

utterance: I think that'll be all for now.

utterance: Thanks for contacting us sir.

utterance: Thank you too, it's been a pleasure.


utterance: Hello thanks for calling Rivertown insurance, my name is Susan, how may I help you?

utterance: #oh Hi Susan. My name is Susan #laughter funny we bear same name.

utterance: Awesome. It's my pleasure.

utterance: yeah.

utterance: How may I help you?

utterance: yeah so I would like to change my address on my account.

utterance: Okay. If I get that right, you want to change your address. Is that correct?

utterance: Yes. Susan.

utterance: Great. I will need you to answer few questions to enable me process your request.

utterance: Okay. Go ahead please.

utterance: Your full name and date of birth please.

utterance: Susan wrights. My date of birth is #em first of January, nineteen eighty seven.

utterance: Great!

utterance: #Er What else do you need?

utterance: Your customer number please.

utterance: Eighty eight.

utterance: Eight eight.

utterance: No please, eighty eight. I mean like #ar eighty plus eight.

utterance: apologies, eighty eight.

utterance: That's correct.

utterance: Okay. Please proceed.

utterance: Five one two.

utterance: Five one two.

utterance: Zero four two.

utterance: Zero four two.

utterance: #Er nine six.

utterance: Nine six. Awesome!

utterance: Yeah right!

utterance: I can see your information right here. #ar your current address is four eight zero one metz lane. Is that correct please?

utterance: Absolutely.

utterance: #ar Can I have the new address please.

utterance: Okay. #em it's seven three eight evergreen lane Pomona, California.

utterance: Seven three eight evergreen lane Pomona, California. Is that correct?

utterance: Yes. You are right. #ar my husband and I just relocated because of his job.

utterance: That's nice.

utterance: Yeah. It's a start for our family.

utterance: That's awesome.

utterance: Yeah!

utterance: #ar great! I have successfully changed your address.

utterance: That was fast. Pretty impressive Thank you Susan.

utterance: You are welcome.

utterance: Is there a way I can do that myself.

utterance: Ofcourse. All you have to do is log on to our website using your username and password and #ar select the account update option.

utterance: I can do that. During my free time ofcourse #laughter.

utterance: chuckles. Oh great!

utterance: Yeah. Thanks.

utterance: #ar Is there anything else you would like to do?

utterance: That will be all. Thank you.

utterance: Okay.

utterance: Do have have a lovely day Susan.

utterance: Thank you. You too.

utterance: Bye bye.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service.

utterance: Hi, this is Maria speaking. How's your day going?

utterance: Okay Maria, my day is moving fine how's yours too?

utterance: fine.

utterance: How may I help you?

utterance: Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.

utterance: I'll surely do that for you ma'am. Kindly provide me your first and last name?

utterance: My first name is maria and last name as Hopkins.

utterance: Okay maria as the first and Hopkins as the last name.

utterance: Exactly.

utterance: Kindly provide me with your customer number too ma.

utterance: Oh! The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four five not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four five right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is October first, nineteen sixty.

utterance: October first, nineteen sixty right?

utterance: Yep, that's right.

utterance: Okay, just a moment please explain which insurance plan you would like to enroll in?

utterance: Yes, I will like to insure my pet. It's a cat named Paulie.

utterance: Oh! Okay.

utterance: Kindly provide me the fee and the method of paying.

utterance: we have five plan in pet categories.

utterance: State them.

utterance: Petcare Basic which is five hundred dollars per year and Petcare Preferred which is one thousand dollars per year.

utterance: Okay I will go with that Petcare Preferred which is one thousand dollars per year.

utterance: Alright. That isn't a problem for us ma.

utterance: Paulie is so beloved to me. Kindly state the way of payment please, I can't wait.

utterance: Okay. You'll have to provide me your credit card details.

utterance: You mean the number, expiration date and cvv right?

utterance: Yes exactly, proceed with the number.

utterance: Four nine five nine.

utterance: Four nine five nine.

utterance: five one one eight.

utterance: five one one eight.

utterance: five three seven nine.

utterance: five three seven nine.

utterance: Three three three nine.

utterance: Three three three nine.

utterance: Yes, can I proceed with the expiration date?

utterance: Yes please proceed.

utterance: It's eight, twenty twenty four.

utterance: Eight, twenty twenty four.

utterance: Yeah.

utterance: What is your CVV?

utterance: Six five five.

utterance: Six five five.

utterance: Yeah.

utterance: Can I proceed with the enrollment in the plan.

utterance: Please do.

utterance: Wait a moment while I enrol you in a plan.

utterance: Alright. Thanks.

utterance: Okay, you have successfully enroll in Petcare Preferred which is one thousand dollars per year.

utterance: Oh! Thanks I'm so much grateful.

utterance: Thank you too. Is there anything else I can do for you again?

utterance: No, that will be all for now.

utterance: Ok, do have a great day! Bye!

utterance: Thanks bye!


utterance: Hello Good day. This is Anabel speaking from Rivertown customer care service how may I help you.

utterance: Good day my name is Nelson.

utterance: mister Nelson how may I help you?

utterance: I will like to cancel a plan.

utterance: Okay if I hear you well mister Nelson you said you want to cancel a plan.

utterance: Yes.

utterance: Okay Sir. which plan is it sir?

utterance: #Hm Basic auto plan.

utterance: Okay sir. I will like to ask you some questions about your account.

utterance: Okay i am listening.

utterance: Please Sir can I have your account name?

utterance: Nelson Clifford.

utterance: Okay Sir. Please sir can you provide your account number?

utterance: #Hm five five.

utterance: Five five.

utterance: Six Nine.

utterance: Six One.

utterance: #Er it is not six one.

utterance: Sorry Sir please call it again sir.

utterance: Six nine.

utterance: Six nine.

utterance: Three zero.

utterance: Three zero.

utterance: Four eight.

utterance: Four eight.

utterance: That is all.

utterance: Okay sir please provide your address sir.

utterance: My address?

utterance: Yes Sir.

utterance: Do you need that to cancel a plan?

utterance: Yes sir. For verification.

utterance: Okay. it is one two five five Aspen Court Boston.

utterance: mister #Uh Nelson Kindly please provide your phone number sir.

utterance: Six one seven three five three eight six zero one.

utterance: Okay Sir. Six one seven three five three eight six zero one is that it sir?

utterance: Yes.

utterance: Okay sir you said your plan is basic auto Sir?

utterance: Yes it is.

utterance: Okay Sir. Your plan here will expire tomorrow Sir.

utterance: I am aware that is why I want to cancel it.

utterance: Okay sir but you can just renew the plan sir.

utterance: I know but I want to cancel it for now. can you just stop this question and move on with the cancellation?

utterance: Okay sir. I just cancel your plan Sir.

utterance: Thank you.

utterance: Okay Sir. is that all you will like me to do sir?

utterance: Yes for now.

utterance: Okay mister Nelson. please can you help with rating after the call?

utterance: Okay mister

utterance: Anabel.

utterance: mister Anabel. Bye.

utterance: Bye bye Sir.


utterance: Hello, Thanks for calling Rivertown Insurance. How may I help you?

utterance: Good morning. How are you?

utterance: I'm fine sir. How may I help you sir?

utterance: I want to do few stuffs on the mobile app but I can't seem to navigate my way through it.

utterance: I can help you with it sir. However, what particular help do you need sir?

utterance: That's so lovely of you.

utterance: You can count on us to solve all of your insurance related problems sir.

utterance: [Laughter]. You sound so confident. Well, I need to update my payment preference.

utterance: I'll need some of your details for identification sir.

utterance: What details to be precise?

utterance: What's your first and last name sir?

utterance: Matt James. My email address is Jamesmatt at gmail dot com.

utterance: What's your phone number sir?

utterance: Seven Two Zero Four.

utterance: Seven Two Zero Four.

utterance: Zero Zero Two Nine.

utterance: Zero Zero Two Nine.

utterance: Four Eight.

utterance: Seven Two Zero Four Zero Zero Two Nine Four Eight right?

utterance: Yes that's my mobile phone number.

utterance: Captured. Next is your date of birth sir.

utterance: I was born on the Seventh day in the month of January Nineteen Sixty Five.

utterance: January Seventh Nineteen Sixty Five right sir?

utterance: Exactly.

utterance: What's your social security number sir?

utterance: Is that the number written at the top right hand corner of the mobile app?

utterance: No sir. Can you see the nine digits number at the top bottom of the app.

utterance: Just a minute please. My eyes are blurry. I need to get my glasses.

utterance: Alright sir.

utterance: You said it's written at the top bottom of the app?

utterance: Yes sir. It's a nine digit number. Can you see it sir?

utterance: uh-huh. I can see it.

utterance: Can you read it out sir?

utterance: Five Two Two Five.

utterance: Five Two Two Five.

utterance: Nine Four Six.

utterance: Nine Four Six.

utterance: Six Three.

utterance: What's your policy number sir?

utterance: I can't seem to remember my policy number. Is it also on the app?

utterance: Yes it is sir. You can find it on your personal information icon on the app.

utterance: Gotcha! The eight digit long number there right?

utterance: Yes sir. Could you please call the numbers out for me?

utterance: Sure. Two One One Four.

utterance: Two One One Four.

utterance: Three Five Five Three.

utterance: Two One One Four Three Five Five Three. Is that right sir?

utterance: Of course it is.

utterance: Could you please tell me the answer to your security question?

utterance: Morse. That's my mama's maiden name.

utterance: She has such a nice name.

utterance: Thank you.

utterance: From our records, I can see that you were paying directly to us from your bank account sir.

utterance: Yes that's right. I don't want to default in payment hence the need to update my payment preference.

utterance: The payment option left now is by deducting it directly from your credit card sir.

utterance: I'm fine with it.

utterance: Could you please provide your credit card number sir?

utterance: I need to go get my credit card. Give me a minute please.

utterance: #em. It's fine sir.

utterance: Yup! Four Five Three Two.

utterance: Four Five Three Two.

utterance: One Eight Two Seven.

utterance: One Eight Two Seven.

utterance: Four Six Five Three.

utterance: Four Six Five Three.

utterance: Seven Eight Four Nine.

utterance: Seven Eight Four Nine..

utterance: Have you confirmed it?

utterance: Yes sir. Could you please provide details of the expiration date sir?

utterance: Zero One Twenty Twenty Four.

utterance: Gotcha! Next is your credit card CVV sir.

utterance: Six Zero Zero.

utterance: Your credit card has been succesfully added sir. Do you need help with any other thing sir?

utterance: None for now.

utterance: Alright sir. Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir.

utterance: Thanks for the help, Have a lovely day. Bye.

utterance: Bye sir.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how are you doing today?

utterance: I'm fine. Thank you. And you?

utterance: I'm good too.

utterance: So how may I help you sir?

utterance: I wanted to ask if I could change my password on the website or if I have to make a call before changing it.

utterance: Well, I can help you with your password reset here but you can also do it yourself on the website.

utterance: Oh! Alright. I think definitely need to know how to do that.

utterance: Yes sir. I'll need your first name and last name to help with your password reset.

utterance: My name is Sean Jackson my email address is sean jackson plus B fourteen at gmail dot com.

utterance: Thank you sir, Sean Jackson....Just to confirm, is sean spelled with s.h.u.n?

utterance: No, it is S.e.a.n.

utterance: S.E.A.N Okay. I'll also be needing your date of birth, phone number and your social security number.

utterance: Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day.

utterance: Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it.

utterance: It's okay. Let's just get on with it.

utterance: Thank you for your understanding sir. You can go on.

utterance: my date is birth is July third, nineteen seventy eight.

utterance: Okay. You said July third, nineteen seventy eight right?

utterance: Yep, that's right.

utterance: Kindly go on sir.

utterance: what were the other information you requested for?

utterance: Your phone number and your social security number sir.

utterance: Okay. My phone number is one five two four five.

utterance: one five two four five.

utterance: Five four five two one six.

utterance: Five four five two one six.

utterance: Yep, that's right.

utterance: Okay. one five two four five Five four five two one six, is that correct?

utterance: Yep, that's right. Please what else do you need? I don't have all day.

utterance: Just a moment sir.

utterance: mhm.

utterance: Okay. Can I have your social security number sir?

utterance: just a second please. I think I wrote it somewhere h-here.

utterance: Sure, please take your time.

utterance: Okay. My social security number is three three Two.

utterance: Three three Two.

utterance: Three five two.

utterance: Three five two.

utterance: Six one One.

utterance: Six one One.

utterance: Yep, that's it.

utterance: Okay, three three Two There five two six one one is that correct?

utterance: sorry, my social security number actually ends with six seven three not Six one One.

utterance: okay, you said three three one Three five two six Seven three, is that correct?

utterance: Yes, that's correct.

utterance: Okay, Just a moment please.

utterance: mhm.

utterance: Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account.

utterance: Jeez, just go on.

utterance: Okay. What's your mother's maiden name?

utterance: My mother's maiden name is Alex.

utterance: that's correct.

utterance: Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time.

utterance: I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir.

utterance: Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?

utterance: I just need to confirm it sir. You said your email address is seanjacksen at gmail dot com. Is that correct?

utterance: mhm. Yes, it is.

utterance: Just a moment please. I need to verify your email on the system because your reset link will be sent there.

utterance: sorry what reset link has been sent to my email? I haven't received any reset link.

utterance: (laughter), the reset link hasn't been sent. I said the reset link will be sent to your email.

utterance: Oh! Okay.

utterance: Email verification is successful.

utterance: Okay. So what's next?

utterance: a reset link will be sent to seanjacksen at gmail dot com shortly.

utterance: Alright.

utterance: Kindly click on the link and reset your password.

utterance: Okay. Is that all?

utterance: Yes sir, is there anything else I can help you with?

utterance: Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me.

utterance: Alright sir. It's very easy.

utterance: Okay. Please go on.

utterance: In order to reset your password, you need to click on your profile icon.

utterance: Please hold on. I need to get something I can write on.

utterance: Okay. Take your time sir.

utterance: please go on. You said I need to click on my profile icon right?

utterance: Yes, that's correct.

utterance: okay. And then what??

utterance: After clicking on that, you'll see a password reset icon below your profile picture.

utterance: a password reset icon below my profile picture? Okay. Please go on.

utterance: Okay. You just need to click that account then it'll lead you to where you'll change your password.

utterance: o-okay. Is that all?

utterance: a password reset link will be sent to your email address just like I said earlier.

utterance: A link will be sent to my email. Okay, got that.

utterance: Okay sir. So you can change your password from there.

utterance: Alright. Thank you.

utterance: Thanks for your patience sir. Is there anything else I can help you with?

utterance: definitely not, I think that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thanks for your help.

utterance: Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better.

utterance: huh, after wasting so much of my time? I think you really need to work on time management.

utterance: We'll definitely work on that sir. Do have a nice day sir.

utterance: You too.

utterance: Thanks once again sir, bye!

utterance: Bye bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to find agent of your insurance company closer to me.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Teresa Smith.

utterance: Okay, Teresa as your first name and Smith as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's nine five zero five.

utterance: Nine five zero five.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, nine five zero five four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said nine five zero five four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is August sixth, nineteen eighty one.

utterance: August sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know your zip code?

utterance: The zip code is one.

utterance: One.

utterance: Yes.

utterance: Which contact method they prefer? Is it email or phone number?

utterance: I will go with email.

utterance: Okay kindly provide me your email sd.

utterance: teresa smith at yahoo dot com.

utterance: Okay. Please hang on while I make the search for you ma.

utterance: I'll send the location to you through your email. Do you confirm that?

utterance: Yes please, you can proceed.

utterance: Alright.

utterance: Yep.

utterance: Okay done. It's has been sent to you successfully.

utterance: thanks.

utterance: well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.

utterance: Yes, we do. Would you like to know the types of pet insurance plans we offer?

utterance: Sure. Go on please. I can't wait to get Cassie insured.

utterance: Cassie?

utterance: Oh! That's my dog's name. Please go on.

utterance: Okay. So we offer two types of pet insurance.

utterance: uh-uhn.

utterance: We have the Petcare Basic which costs five hundred dollar per year.

utterance: Okay.

utterance: The other one is Petcare Preferred which cost one thousand dollars per year.

utterance: Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.

utterance: please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.

utterance: Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.

utterance: Duly noted sir. Thank you so much ma. Is there anything else I can help you with?

utterance: one last thing please.

utterance: okay.

utterance: I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us ma.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Good Morning, and thank you for calling Rivertown Insurance how can I help you today?

utterance: Good morning, I would like to get a quote on pet insurance.

utterance: Okay a quote on pet insurance I can do that for you, just give me one second my computer just froze. I apologize for this, it's been acting up all day.

utterance: That's okay I understand I work in IT and it happens more often than not.

utterance: Yes it does, they say these things are suppose to make our lives easier, but somedays. Okay it seems my system isn't going to come back on line, do you mind me putting you on hold for one minuet while I try to see what's going on with my system?

utterance: No that's fine.

utterance: Ok, ma`ame, I'm sorry but my system is down I have to transfer you to a different agent who will be able to help you. I appologize for any inconvience this is causing you, but I have an agent ready to take you.

utterance: Okay.

utterance: Good morning ma`ame, I'm sorry about that, my name is Tamara and I will help you get that quote for pet insurance right now.

utterance: Oh great.

utterance: And who am I speaking with? What type of pet are you getting? Or did you already get?

utterance: Oh sorry this is Wendy Maples. I got him yesterday, it's a French Bulldog.

utterance: Oh great they are the cutest. Now Miss Maples, are you currently a customer if so do you have a policy number I can look up?

utterance: Yes, I don't have my policy number on me right now, but yes I am a customer.

utterance: Great, let me look up your name and if I can get you to verify your address that would be great and we can get started.

utterance: Oh okay, I live at one twenty eight Plum Tree Lane, in New Brunswick Ohio

utterance: Great So what type of insurance for your pet were you looking for? We offer three differnt levels, accident only, accident and illness and accident illness plus wellness.

utterance: Um what does each one cover?

utterance: Okay, the accident only is just that, it covers accidents only such as treatments and tests for injuries but only on an emergency basis. You will pay your provider directly and we will reimburse you up to one hundred percent of the cost depending on the nature of the accident. But it doesn't cover routine vet visits.

utterance: Okay,

utterance: The second plan that we have is accident and illness, which covers emergency issues and some tests and treatments for breed specific illnesses, but it does not cover routine pet visits either.

utterance: Okay, what kind of test and treatments does it cover?

utterance: It covers the cost of things like heartworm tests and treatments, cancers and issues that are specific to verious breeds.

utterance: Oh okay.

utterance: And then we have the Accident/illness plus wellness. This plan covers routine vet visits, your routine shots for your puppy such as rabies, distemper.

utterance: Oh, that sounds like the best plan.

utterance: It is the best plan, pets are like family members and need to see a vet regularly and it can get expensive.

utterance: Okay so how does it all work?

utterance: Well you have a couple of options here, our most popular is the traditional, where you pay the vet and turn in your reciepts and we reimburse you. You get to use the vet of your choice and the pharmacy of your choice. This is also the easiest plan because you can choose your own vet and pharmacy.

utterance: Oh okay that's good, what's the other plan?

utterance: The other plan you would have to use an in-network vet and an in-network pharmacy, the vet and the pharmacy will be paid directly by the insurance company with no paper work for you to fill out. The down side to this plan is the in-network vets, you may have to go outside of your town to see a vet, but our list of vets who are in-network is growing so there's a chance your local vet could be in-network.

utterance: I'll keep that in mind, how about pricing?

utterance: The pricing can very from accident only which would be about fifty dollars a month with a five hundred dollar decuctable to a little over one hundred dollars a month for the accident and wellness plus plan.

utterance: Well for my little Echo that's not to much. I think I would like to get more information about the Accident wellness plus plan.

utterance: Okay we can do that. What else would you like to know?

utterance: Well how much is it a month?

utterance: Let me put some information in the computer, okay, the Acciden/Illness Plus program for a French Bulldog, how much deductable out of pocket?

utterance: What options are there? I really wouldn't want to spend more than five hundred a year.

utterance: Okay that's a good place to start. So with a five hundred dollar yearly deductable you are looking around one hundred twenty-five dollars a month.

utterance: Okay that sounds good I would like to get him enrolled in that program.

utterance: When would you like the coverage to take effect? Right away?

utterance: Oh yes right away, you know how puppies are.

utterance: Yes they are just like toddlers and anything can happen. So we can start coverage tomorrow, with a down payment of eighty-nine fifty today.

utterance: Oh great okay let me grab my credit card.

utterance: And then monthly payments will be added to your bill when your renters insurance and you car insurance come out on automatic withdrawl.

utterance: Oh! that's even better then I won't have to remember to pay the bill every month.

utterance: So before we finalize this policy do you have any other questions?

utterance: Yes, how do I... sorry I'm digging for my wallet, how do I find out which doctors are in-network?

utterance: Okay, after we hang up you can log into your account, you can print off your pet ID card to show to your vet and you can look at exactly what the policy covers and which vets are in network.

utterance: Oh good that's easy enough. Okay I have my credit card.

utterance: Okay I'm ready for that number when you are.

utterance: Okay it's two eight nine five six nine nine five seven eight one three three zero eight one.

utterance: Great let me read that back to you two eight nine five six nine nine five seven eight one three three zero eight one.

utterance: Yep.

utterance: Good. Okay and can I have the experation date and the three digit security code off the back of the card?

utterance: Yeah, the experation date is oh six twenty four, and the security code is one three nine.

utterance: Okay the experation date is zero six twenty four and the security code is one three nine?

utterance: yep.

utterance: Okay, Miss Maples, I have this policy set up to go into effect at midnight tonight, you will need to log into your account and find an in network vet, and you will have to pay a co-pay at the vets office, the co-pay is ten dollars per visit. Once you reach your deductable you have a ten thousand dollar maxium payout for each illness or injury.

utterance: Okay that sounds good.

utterance: Now before we hang up is there anything else I can do for you?

utterance: Nope it sounds like we are all set up so Echo can go see the vet and get started on a long happy life.

utterance: Good, well you and Echo have a great day and thank you for choosing Rivertown Insurance for all of your insurance needs.

utterance: Oh you guys have been great, thank you.

utterance: Have a good day.

utterance: You too, bye

utterance: Bye.


utterance: Good afternoon, thanks for calling Rivertown Insurance customer care. How may I help you?

utterance: Good afternoon. How are you?

utterance: I'm fine sir. How are you as well sir?

utterance: Very well fine too.

utterance: What do you need help with?

utterance: I recently moved to a new city and I need to update my address.

utterance: #em, So you want me to help you update your address right?

utterance: Exactly and I also want to add a dependent to my insurance account profile.

utterance: What's your first name, last name and date of birth?

utterance: My first name is John and my last name is Cross.

utterance: Your date of birth sir?

utterance: July Sixteen Nineteen Seventy Six.

utterance: Your phone number and Social security number sir.

utterance: My phone number is Six One Nine six and my email address is Jackdarl at gmail dot com.

utterance: Six One Nine six.

utterance: Six Seven Eight Eight.

utterance: Six Seven Eight Eight.

utterance: six Two.

utterance: Six One Nine six Six Seven Eight Eight six Two right?

utterance: Yes.

utterance: Your Social Security Number.

utterance: Four Zero Zero Four.

utterance: Four Zero Zero Four.

utterance: Zero Four Eight Two Six.

utterance: Zero Four Eight Two Six.

utterance: Please kindly reconfirm.

utterance: Four Zero Zero Four Zero Four Eight Two Six right?

utterance: Sorry, the last digit is two.

utterance: Okay. Corrected.

utterance: Any other information?

utterance: What is the answer to your security question?

utterance: Michael Davidson.

utterance: Okay. Your previous address sir.

utterance: Number two eight six, Ashcraft Court, Los angeles, California.

utterance: Confirmed. Hold on for a minute sir.

utterance: No problem.

utterance: Your new address sir.

utterance: Let me check my house document for the street number.

utterance: No problem sir.

utterance: Number one eight eight Braxton Street Chicago, Illinois.

utterance: Number six Seven Four One, Zappia Drive, Lexington, Kentucky right?

utterance: That's right.

utterance: you also want to add a dependent to your insurance account right?

utterance: Yes please.

utterance: Your policy number sir?

utterance: six Two six Four.

utterance: six Two six Four.

utterance: Nine One Six Two.

utterance: Confirmed. What is the relationship of the dependent to you?

utterance: He's my son. His name is Gabriel.

utterance: What is his last name?

utterance: Cross.

utterance: His birth date sir?

utterance: May Six Nineteen Ninety two.

utterance: Does he have any health issue?

utterance: Yes, He is Autistic. He was diagnosed of autism on his second year birthday.

utterance: Alright sir. Dependent successfully added.

utterance: Instead of calling the helpline all the time, is there a way I can do other things on my own?

utterance: Yes sir. We have a mobile app that helps in solving the needs of customers.

utterance: How do I go about it?

utterance: The app is called Rivertown app. You can download it on IOS store, sign up for it and access all your information in one place.

utterance: Wow! That's a good innovation.

utterance: Thank you sir. Is there any other thing you need help with?

utterance: That would be all for now. Thank you.

utterance: Thanks for choosing Rivertown Insurance. We hope to serve you better. Have a lovely day sir.

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll.

utterance: Sure thing. I can help you with that. May I have your first name and last name please?

utterance: Well, actually I'm new and I don't have an existing account.

utterance: Oh! Okay. You'll have to create an account first then.

utterance: okay. How do I do that?

utterance: I'll help you with creating an account. You don't have to worry about that.

utterance: Ok. That's good.

utterance: So I'm going to be asking a few things from you which I will input directly into the system.

utterance: Alright. I just hope I'll be able to answer them.

utterance: Of course you would. They are just basic information. You don't have to worry.

utterance: Oh! Okay. Now that's reassuring.

utterance: Perfect. What's your first name please?

utterance: It's Elizabeth Carrie.

utterance: Okay. Elizabeth as your first name and Carrie as your last name. Is that right?

utterance: Yes, that's correct.

utterance: Hold on while I input it into the system. just to confirm, is Carrie spelled c. a. r. r. i. e.?

utterance: Yes that right.

utterance: Okay. May I have your phone number please?

utterance: My phone number is one one four four.

utterance: One one four four.

utterance: Three three four.

utterance: Three three four.

utterance: Five four four.

utterance: Five four four.

utterance: Yep, that's it.

utterance: Okay, one one four four three three four five four four. Is that correct?

utterance: Yes, that's right.

utterance: Perfect. Now you are going to choose a security question of your choice.

utterance: Alright. How do I choose that?

utterance: It's very simple. We have five security questions you could choose from. You just have to pick one of the five.

utterance: okay. What are they? actually while going through the website, I came across those security questions.

utterance: Okay, that's good. So which one are you going to choose as your security questions?

utterance: I think I'll go with the name of my first pet. My first pet was Brownie. She was such a wonderful dog. It's sad she died the way she did.

utterance: Oh! So sorry about that.

utterance: Thank you.

utterance: You're welcome ma. Now can you provide your date of birth and your street address?

utterance: My date of birth is December third, nineteen eighty nine.

utterance: Okay. December third, nineteen eighty nine. Is that correct?

utterance: Yep, that's right.

utterance: Just a moment. Okay. Kindly provide your street address too.

utterance: my street address is Number Three Seven Four One, Zappia Drive?

utterance: Alright. just a moment. You said Number Three Seven Four One, Zappia Drive. Is that right?

utterance: Yes, that right. I think this is taking too much time. I thought I would be done as fast as possible but it's taking too long.

utterance: So sorry for the inconvenience. I'll try my best to make it quick as possible.

utterance: Alright. just get on with it. What's the next question please?

utterance: Okay. May I have the name of your city please?

utterance: The name of my city is San Carlos, California.

utterance: Okay. your city is San Carlos while your state is California. Is that right?

utterance: Yes, that's right.

utterance: Just a moment please.

utterance: mhm.

utterance: o-okay. Can I have your Zip code and Social security number please?

utterance: My zip code is nine four four one four.

utterance: Nine four four one four. Is that correct?

utterance: Oh! my zip actually ends with three. Nine four four one three not nine four four one four.

utterance: Nine four four one three. Is that right?

utterance: Yes, that correct. Thank you.

utterance: Perfect. Now that your account has been successfully created, let's continue with enrolling you in the plan of your choice.

utterance: Alright.

utterance: So we have different types of insurance plans. Do you need me to brief you on them?

utterance: Not really, I have a plan in mind.

utterance: O-okay, So what plan do you have in mind?

utterance: I will like to enroll in the condo plan but I don't know how much it'll cost me. I actually tried to check on the website but I couldn't.

utterance: Well, I can help with that.

utterance: Okay. Please go on.

utterance: We have four types of condo plans.

utterance: okay.

utterance: The first is the basic plan which costs five hundred dollars per year and the condo preferred plan which costs six hundred dollars per year.

utterance: Okay. Well, I think I would prefer the condo preferred plan.

utterance: Perfect. That plan costs six hundred dollars per year??

utterance: Yes, I know.

utterance: Please hold on while I enroll you in the condo preferred plan.

utterance: Alright.

utterance: I'll enroll you right away. Do you confirm enrollment?

utterance: Yes, I do.

utterance: Okay, done. Now I will like you to take note of the day of your enrollment in the condo preferred plan.

utterance: okay.

utterance: So, today is July twenty ninth, four thousand and twenty one. Please make sure you take note of this. Do you confirm?

utterance: Yep. July twenty ninth, four thousand and twenty one. Got it.

utterance: Okay. Now you'll have to pay a sum of six hundred dollars. The procedure of payment is on the website.

utterance: Please can't you just do it here. It has taken forever to enroll and you want me to still visit your website to pay for enrollment?

utterance: Kindly bear with us. We have your best interest at heart. We want to protect your personal information as much as we can.

utterance: Oh! that's actually true. Just tell me how do go about it.

utterance: Of course. It's actually very easy.

utterance: Mhm, please go on.

utterance: All you need do is visit our website, login using your first name as your username and last name as your password.

utterance: please hold on. I think I need to write it down.

utterance: Take your time.

utterance: O-ok. You said I should login using my first name as username and last name as my password right?

utterance: Yes, that correct. Then from there you can create a new password if you like.

utterance: Okay. Got that. What do I do next?

utterance: Then you can make payment by clicking on the make payment icon.

utterance: Okay. I'll click on the make payment icon. Got it.

utterance: Then you have four options. You either make payment directly from your bank or through your credit card.

utterance: Okay. alright. Is that all?

utterance: Yes, that's all. Is there anything I can help you with?

utterance: Definitely not. I think that's all.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how's your day going?

utterance: Fine, how's yours too and what can I do for you?

utterance: Fine, I want to get pet quote.

utterance: Okay, can you provide me your name?

utterance: my name is Roland Harper.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's six six six one.

utterance: Six six six one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, six six six one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is March twelveth, nineteen ninety.

utterance: March twelveth, nineteen ninety right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know the pet type?

utterance: it's dog.

utterance: Okay. Can you prescribe the pet breed?

utterance: Poodle.

utterance: Okay, what is the age of the dog?

utterance: Just about six month old.

utterance: Alright. Please provide me the pet weight?

utterance: I'll do that, let me confirm it.

utterance: Alright sir, take your time.

utterance: it's fifty pounds.

utterance: Okay which of the pet plan did you want to go for?

utterance: Yes please, Petcare Preferred is what I go for.

utterance: Alright. Hope the price as one thousand naira?

utterance: Yes I do.

utterance: Okay done. I can proceed with the payment from your balance?

utterance: Yes please.

utterance: Okay. Wait a moment it's process.

utterance: okay.

utterance: It has been successfully done sir.

utterance: Thanks.

utterance: Is there anything else I can do for you sir?

utterance: No, that will be all for now.

utterance: Thanks for your call. Do have a great day!

utterance: Thanks and you too. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hello. How are you doing? I would love to change my insurance plan.

utterance: You will need to provide few of your details for identification sir.

utterance: Okay.

utterance: I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question.

utterance: Whew! You call these few details? This is a lot.

utterance: In no time, We'll be done sir. Firstly, let's start with your first name.

utterance: Derek.

utterance: Is it spelt as D.E.R.I.C.K?

utterance: No, It is spelt as D.E.R.E.K.

utterance: Noted sir.

utterance: What next?

utterance: Your last name sir?

utterance: Rodriguez.

utterance: Derek Rodriguez right sir?

utterance: Yes please.

utterance: What's your phone number sir?

utterance: Two Zero Nine.

utterance: Two Zero Nine.

utterance: Seven Zero Eight.

utterance: Seven Zero Eight.

utterance: Seven Nine Zero Six.

utterance: Seven Nine Zero Six.

utterance: Two Zero Nine Seven Zero Eight Seven Nine Zero Six.

utterance: Well captured sir.

utterance: What's next?

utterance: Just a minute sir.

utterance: Alright.

utterance: Can you provide your date of birth details sir?

utterance: July Four, Nineteen Eighty Two.

utterance: July Four, Nineteen Eighty Two. Is that right sir?

utterance: Yes please.

utterance: Can I have your Social Security Number sir?

utterance: Is it the nine digit number?

utterance: Yes sir. It's a nine digit number.

utterance: Five Six Seven Eight Two.

utterance: Five Six Seven Eight Two.

utterance: One Six Eight Four.

utterance: Five Six Seven Eight Two One Six Eight Four Is that right mister Derek?

utterance: Yes you are.

utterance: What's your security answer sir?

utterance: I can't remember my security answer. What am I going to do?

utterance: What's your mother's maiden name sir?

utterance: Her maiden name is Webster.

utterance: That's correct sir.

utterance: Any more details for identification?

utterance: Your details have been verified sir.

utterance: I would love to upgrade my home owner insurance plan.

utterance: Okay sir. Just a minute sir.

utterance: I just secured a property in California and I recently moved in with my family.

utterance: Whoa! That's great. Congratulations sir.

utterance: Thank you.

utterance: From your record sir, you were on Home preferred plan before. You would love an upgrade to Home complete plan right?

utterance: Exactly.

utterance: The Home Complete plan costs Two thousand dollars per year sir.

utterance: That's quite affordable. I would also love to know if I can change my address on the mobile app instead of calling the helpline.

utterance: Yes you can sir. Do you need help with it sir?

utterance: No thank you. I'll update my information on the app.

utterance: How do you want to go about the payment sir?

utterance: You have my credit card details right?

utterance: Just a minute sir to check for your credit card details.

utterance: It's fine.

utterance: We have your credit card details sir.

utterance: You can deduct the bills directly from my account on a monthly basis.

utterance: Alright sir. Your plan has been successfully changed. Is there any other thing you would love me to do for you?

utterance: That would be all for now. Thanks for the help.

utterance: Thanks for choosing Rivertown Insurance sir an we hope you enjoy your new home. Do have a lovely day sir.

utterance: Thank you. Have a lovely day as well.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: I checked my credit card transaction history, and it was billed twice last week.

utterance: Okay. Sorry for inconvenience that might cause. May I have your first and last name please?

utterance: My name is Lionel Dwayne.

utterance: Okay, Lionel as your first name and Dwayne as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is two two right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's seven seven seven one.

utterance: Seven seven seven one.

utterance: two two two three.

utterance: two two two three.

utterance: Yep, that's right.

utterance: Okay, six six six one two two two three, is that correct?

utterance: Oh! Sorry, it actually ends with two two two two not two two two three. I thought I saw three.

utterance: Okay. No worries sir. You said six six six one two two two two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is March sixth, nineteen eighty one.

utterance: June eleven, nineteen sixty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. Please provide me the claim number of the incident?

utterance: Alright two two two seven.

utterance: Two two two seven.

utterance: seven seven zero six.

utterance: seven seven zero six.

utterance: Seven seven.

utterance: Seven seven.

utterance: Yeah.

utterance: You said two two two seven seven seven zero six seven seven.

utterance: Exactly.

utterance: We're sorry about the inconvenience this might have caused you.

utterance: It's Okay, Have you detected the cause?

utterance: Yes I've done that and I promise to rectify the issue within twenty two hours.

utterance: Okay thanks.

utterance: So sorry about the incident sir. Do you have any other thing you need some help with?

utterance: No. That will be all for now.

utterance: Do have a great day sir.

utterance: Thanks.

utterance: Bye sir.

utterance: Bye.