utterance: Hello, good morning, this is Donna Daniels with Rivertown Insurance, may I ask with whom am I speaking with and how may I help you today.

utterance: Good morning, how are you, my name is Mary Louann.

utterance: Thank you for asking, I'm doing well Mary, how may I help you?

utterance: The other day I adopted a new family member, a dog.

utterance: May I ask what breed did you adopt?

utterance: My family and I got a Bulldog, his name is Macho.

utterance: How cute.

utterance: Well, I'm calling to possibly enroll in pet coverage.

utterance: Great, I can help you with that. We offer two types of pet insurance policies.

utterance: What's the difference, I mean can you explain to me the differences between the two.

utterance: Well Mary, the first is Petcare basic which has a five hundred dollars a year deductible.

utterance: How much does the insurance pay?

utterance: After you reach your deductible, we would pay five zero percent of the medical bill, which will be reimbursed.

utterance: #huh That sounds pretty good, what about the second option.

utterance: The next option is Basic preferred. The deductible is one thousand dollars and the reimbursement is seventy percent.

utterance: I think I like the second option.

utterance: Well Mary, I can start the enrollment process if you'd like.

utterance: Yes.

utterance: First Mary, can I start by verifying your first and last name?

utterance: My first name is Mary spelled M A R Y.

utterance: You said Mary M A R Y. Is that correct?

utterance: Yes, now my last name Louann is spelled L O U A N N.

utterance: Did you say L O U A N N?

utterance: Yes, that's correct.

utterance: Next, Mary can I have your phone number?

utterance: My phone number is one four two seven eight nine one one two two.

utterance: Ok was that one four two seven eight nine one one two two, is that correct?

utterance: Yes, that's correct, what else?

utterance: Next, I need you to choose a security question, it could be your mother's maiden name, your childhood best...

utterance: No need to go any further, I choose my mother's maiden name.

utterance: Alright, can I have her maiden name please?

utterance: Helen Ramos.

utterance: Can you spell that for me?

utterance: Helen is H E L E N.

utterance: Did you say H E L E N?

utterance: yes and Ramos is R A M O S.

utterance: Ok R A M O S, is that correct?

utterance: Yes.

utterance: Ok Miss Louann, can I have your date of birth?

utterance: Yes, it's one one nineteen eighty.

utterance: Wow, your birthday is on New Years! Great just to confirm, one one nineteen eighty.

utterance: Yes, that's it.

utterance: Miss Louann, may I have your street address?

utterance: sure, My street address is four four three Happy Haven Lane.

utterance: You said four four three Happy Haven Lane?

utterance: Yes.

utterance: Ok can you give me the state that you are in?

utterance: Mississippi.

utterance: You said Mississippi, right?

utterance: Yes, that's correct.

utterance: What city are you in?

utterance: I'm in Southhaven.

utterance: Southhaven?

utterance: Yes.

utterance: And zipcode?

utterance: It's four three two one seven.

utterance: Four three two one seven, right?

utterance: Yes, that's my full address.

utterance: One last thing for this section, I need your Social Security Number.

utterance: Oh yes, it's three one three four four seven eight five nine.

utterance: You said, three one three four four seven eight five nine.

utterance: Yes.

utterance: Well Miss Louann, let's move on and talk about Macho?

utterance: Sure.

utterance: Macho, what a macho name!

utterance: Let's see, is Macho a boy?

utterance: Yes He is.

utterance: And you said that He is a Bulldog, am I correct?

utterance: Yes.

utterance: How old is Macho?

utterance: He's six years old.

utterance: Do you know his birthday?

utterance: Yes, it's five twentysix two thousand and fifthteen.

utterance: I have a poodle, she's nine years old name Tina and I love her like she's my own child.

utterance: I know the feeling, he's not my first pet.

utterance: So you have additional furry friends?

utterance: No just this one, I use to have another Bulldog but she passed away.

utterance: I'm so sorry to hear about your lost.

utterance: I spent an arm and leg on medical bills with her so I've learned from experience how expensive they can be.

utterance: I completely understand, better late than never, but I truly am sorry for your lost.

utterance: Thank you.

utterance: Now to verify, you wanted the Petcare preferred policy, right?

utterance: Yes.

utterance: Let me give you a little info about the policy. The Preferred policy covers illnesses including deworming, dental cleaning, vaccinations, prescriptions and cremation and burial expenses.

utterance: I believe that's all I need.

utterance: It also covers accidents for example, if he ever ingest a foreign object, that would be covered.

utterance: How much is it a month?

utterance: It would be nineteen dollars a month but it would save you a lot in the long run.

utterance: I'd like to get it.

utterance: Great, It will be a decision that you will not regret.

utterance: I hope not.

utterance: After I take your payment, I will be sending your policy papers to your home address.

utterance: Ok.

utterance: The total of your amount due now is nineteen dollars and will be due on the fifthtenth of every month.

utterance: Ok.

utterance: What type of payment will you be using, debit or credit?

utterance: I'll be using my debit card.

utterance: I'm ready to take the infomation whenever you are.

utterance: I'm ready.

utterance: Can you give me the card number?

utterance: Yes, it's one one one two three three three three four four four four.

utterance: You said one one one two three three three three four four four four?

utterance: Yes.

utterance: Will you give me the expiration date?

utterance: Five two thousand twenty eight.

utterance: And the security number?

utterance: two one three.

utterance: Your payment is processed.

utterance: Thank You.

utterance: Your policy number is seven eight nine two two three three one nine zero.

utterance: Alright, I've got it.

utterance: Well Miss Louann, It was nice helping you today and I wish you well with your four legged friend.

utterance: Thank You, I appreciate all the help.

utterance: You're very welcome. Your should receive your insurance policy within seven to ten business days.

utterance: Thank You.

utterance: No problem, Is there anything else that I can help you with today?

utterance: No, you took care of all my concerns and questions.

utterance: Well, Miss Louann if you have no more concerns, I'm going to end the call?

utterance: No, I don't.

utterance: Well have a great day and Bye Bye!!!

utterance: You too, Bye Bye.


speaker_role: Agent

utterance: Good morning, this Frank Hash with Rivertown Insurance Company, how can I be of service to you today?

speaker_role: Customer

utterance: Good morning Frank, I'm calling because I want an life insurance policy.

utterance: Miss Ruby, I'd be happy to help you with that but first tell me, do you have another policy with us or are you a first time customer.

utterance: as a matter of fact, I have a renter's insurance policy with y'all.

utterance: Great, Miss Ruby, I need to verify your identity before I go over the different life insurance plans.

utterance: Okay.

utterance: first can you verify the spelling of your first and last name.

utterance: Yes, my first name is Kay, that's spelled K A Y.

utterance: K A Y?

utterance: Yes.

utterance: Okay, got it.

utterance: My last name is Ruby spelled R U B Y.

utterance: You said R U B Y?

utterance: Yes.

utterance: Okay, now can I have your date of birth?

utterance: yes my date of birth is six seven nineteen eighty.

utterance: six seven nineteen eighty, right.

utterance: Yes, that's correct.

utterance: Do you have your customer number?

utterance: No, I don't.

utterance: Okay, then, can I have your phone number?

utterance: Dang, why do you need so much information, this makes no darn sense?

utterance: Ma'am, I'm very sorry, we have to verify the identity of every customer, it's for your security.

utterance: #oh, well I can understand now, I'm sorry, I've had a rough morning.

utterance: I'm very sorry about this morning, I hope it gets better for you.

utterance: Thanks.

utterance: Now Miss Ruby, can I have your phone number now.

utterance: Yes, it's three two three four five six seven one two one.

utterance: Okay, that's three two three four five six seven one two one.

utterance: Yes, that's correct.

utterance: -huh Can I now have your Social Security Number?

utterance: It's eight eight eight five five two two three four.

utterance: Eight eight eight five five two two three four.

utterance: Yes, that's right.

utterance: And when you first opened your account, you picked an security question and I will need the answer you gave.

utterance: #Mhm, okay.

utterance: The security question you chose is, what is the name of your high school?

utterance: I went to Vermont High School.

utterance: Okay, Miss Ruby, I've verified your identity and for future reference, I'm going to give you your customer number.

utterance: Okay, hold on, I have to get pen and paper.

utterance: That's fine.

utterance: Hello.

utterance: Yes, I'm here, are you ready for the customer number.

utterance: Yes.

utterance: It's two one three.

utterance: Okay, two one three.

utterance: Yes, seven six five.

utterance: Seven six five.

utterance: Three three.

utterance: Three three.

utterance: Yes, that's it.

utterance: Okay I've got it.

utterance: So Miss Ruby, let me go over the types of life insurance we have.

utterance: I'm interested in Whole Life insurance.

utterance: We'll, Miss Ruby, I can go over details of our Whole Life insurance policy with you.

utterance: Sure.

utterance: Whole life insurance is permanent Life insurance meaning the policy never expires or ends unlike Term Life Insurance policies.

utterance: Yes and that's why I've made the decision to go with the whole life insurance even though the term offers more money for my love one's.

utterance: You're right, it does offer less pay out and is a little more expensive than Term but usually Term life insurance only covers a minimum number of years while Whole is for a lifetime.

utterance: Right.

utterance: And another reason to get Whole Life Insurance is because there's cash value in an Whole life insurance policy.

utterance: #Oh really!

utterance: Yes, you can borrow from the cash value of this type of insurance after it has accumulated enough value.

utterance: #oh, thank you for that information, I didn't know that.

utterance: We'll first, let me go over the pricing and the fees.

utterance: Okay.

utterance: Let me see what type of life insurance payout range are you thinking about.

utterance: I have a husband and children and hope to live long enough to have grandchildren, so I was thinking around one hundred thousand dollars.

utterance: We'll, hold on Miss Ruby while I calculate some numbers.

utterance: Okay.

utterance: Hello, I'm back.

utterance: Okay.

utterance: So you're fourty one years old and are you in pretty good health, I mean go to the doctor pretty regularly and don't have any major health problems.

utterance: Yes, all of that is correct.

utterance: So our one hundred thousand dollar policy will cost you one hundred and twenty dollars a month or one thousand two hundred upfront for the whole year which will save you two hundred dollars.

utterance: Uh-huh okay.

utterance: We can start the policy now, but there is a medical form that I will have to send you to verify that you are in generally good health.

utterance: Okay.

utterance: Not great health, laughter, not to many of us are in great health but just pretty generally overall healthy with no major health problems.

utterance: Laughter.

utterance: And who would you like to list as beneficiary of your policy, it can be anyone, and I will need their full name and address.

utterance: I would like to list my husband.

utterance: Okay, his name?

utterance: Jerome Ruby.

utterance: Spell that for me please.

utterance: Jerome J E R O M E.

utterance: J E R O M E.

utterance: Yes. and Ruby is R U B Y.

utterance: Okay, now Miss Ruby is his address the same as yours.

utterance: Yes, it is.

utterance: Miss Ruby, would you like to pay monthly or annually.

utterance: I will pay the monthly amount.

utterance: It will be one hundred and twenty dollars, can I have your sixteen digit card number?

utterance: It's two two two two three three three three four four four four.

utterance: Okay two two two two three three three three four four four four.

utterance: Yes.

utterance: Can I have the month and year?

utterance: five five twenty five.

utterance: Now can I have the three digit CVC?

utterance: It's four three two.

utterance: Okay Miss Ruby, I've taken your payment. Your date of enrollment of the one hundred thousand dollar Whole Life Insurance plan is today, eight fifthteen twenty twenty-one.

utterance: Thank you.

utterance: You will recieve the medical form and policy papers within ten working days.

utterance: Okay, thank you.

utterance: Is there anything else I can do for you today?

utterance: No.

utterance: Well, Miss Ruby, it's been a pleasure helping you and have a good day, Bye Bye.

utterance: Bye.


utterance: Thank you for callling Rivertown Insurance, where we keep safe everything you hold dear. How may I help you today?

utterance: Yea, hi. I locked myself out of my online account.

utterance: That's definitely something I can help you with today. I'm just gonna comfirm some information from you, OK?

utterance: Yea, ok, that sounds fine. Go ahead.

utterance: Great. Can you spell your first and last name for me, please?

utterance: Yes. It's Jon Arbuckle. That's J. O. N. Then, A. R. B. U. C. K. L. E.

utterance: Like in Garfield?

utterance: Yes, ma'am. You know, not many people catch that. A lot of these millenials don't read comics..

utterance: Well, I'm probably older than you think, but I grew up reading the Sunday morning comics.

utterance: Is that right? Well, I'll be...

utterance: You'll be mister Arbuckle. Spelled the same, too? I have Jon without the H. And A. R. B. U. C. K. L. E.

utterance: That's correct.

utterance: Great. Confirm your phone number and home address, please.

utterance: That's the thing. I was trying to log on and change my phone number and address.

utterance: Not a problem, we can do that, too, while we're on the phone.

utterance: Hey, that's super.

utterance: Sure is! Just give me your previous phone number and address.

utterance: Right. I was living at five one five Webster St., Jacksonville, Florida three two two zero five. Phone nuber nine zero four -eight nine nine -seven four eight five .

utterance: I have five one five Webster - that W. E. B as in boy. S as in Sam. T as in Tom. E. R as in Robert. - Street in Jacksonville, Florida?

utterance: Yup. That's it.

utterance: And that's three two two zero five?

utterance: Yes, ma'am.

utterance: And do you have another phone number? I can't confirm that one.

utterance: Oh, damn. #Uh, we must have used my wife's phone number when we signed up. Give a moment.

utterance: That's OK, sir -

utterance: Martha! Martha! Sorry, I just gotta find her I don't have her in my new phone yet.

utterance: Well, that's OK, you could also confirm your social security number, and we'll have to get your policy number real quick, too.

utterance: Right. The social security number is five six five three four zero zero nine two.

utterance: Yes, sir, I got five six five three four zero zero nine two, and the policy-

utterance: I'm looking at my last bill, is the policy number on there?

utterance: It will be eight digits and listed just above your address and begin with a H, R, P, A, or L depending on your plan type.

utterance: #Um, I see one that starts with an M?

utterance: That'll be a "multiplan" policy number. Perfect.

utterance: Oh, okay. It's nine six three dash five seven four three nine. Is that right?

utterance: That's the one! And you're confirmed! Do you have access to your email right now?

utterance: Let me get up and move back to the computer, one moment.

utterance: Take your time.

utterance: Okay. I'm at the computer, I'm pulling up Gmail, and I'm in!

utterance: Great. Is the email address we have on file still good? j arbuckle seventy four at gmail dot com.

utterance: That's the one.

utterance: Great. You should be receiving an email from me-

utterance: I got it!

utterance: Open up the message and click the link and it will take you to site where you can update your password.

utterance: All righty. I guess I could use..

utterance: Don't ever tell anyone your password sir, and don't write it down.

utterance: Well how am I supposed to remember it?

utterance: We recommend a combination of upper and lower case letters, numbers, and symbols that is personal to you.

utterance: Um. Ok. Jeez. This is rough.

utterance: It is, I know, and they always recommend not to use any actual words, names, or birthdays.

utterance: So just random characters in a row?

utterance: Again, these are recommendations, sir. Completely up to you. It just has to be eight characters long, have an upper and lower case letter, one number, and one symbol from the approved list you see there on the screen.

utterance: #Hm. There. And I can't write it down?

utterance: It's recommended not to, for security.

utterance: Great. Well, I got that, I'm in, that's everything.

utterance: Yay! Would you like to change your address and phone number while you've got me on the phone? It'll take five minutes.

utterance: Sure, are you ready?

utterance: Go ahead.

utterance: Our new adddress is Twenty-one hundred Remington Street, Decatur, Georgia, three three zero zero three.

utterance: Hold up for just one moment. I got two one zero zero Remington like the gun Street. Can you spell the city and repeat the ZIP?

utterance: It's in D. E. C. A. T. U. R. And it's three three zero zero three.

utterance: Ok, I have two one zero zero Remington - R. E. M. I. N. G. T. O. N. - Street, Decatur - D. E. C. A. T. U. R., Geogia, three three zero zero three. Is that about right?

utterance: Spot on.

utterance: Awesomesauce. And the phone number?

utterance: New number is seven seven zero nine four four eight three eight five.

utterance: Oh darn it, I think I missed a number. I have seven seven nine..

utterance: No, no. Seven seven zero nine four four eight three eight five. You missed the first zero.

utterance: Oh, ok. seven seven zero nine four four eight three eight five. That about right?

utterance: Yes, ma'am.

utterance: It's updated! Was that all you needed today?

utterance: I do have some questions about my policy changes, since we moved states, though.

utterance: Okay, I am able to assist with general questions - you know, price quote, plan coverage for most people, et cetera - if you have specific questions about your policy, I might have to transfer you to an agent that is familiar with your policy.

utterance: Oh, that's not you?

utterance: I wish, they get paid more.

utterance: Well, all right...

utterance: But I can transfer you to one right away, it looks like Jonas is free. He's great, very good with his customers. Very protective, too.

utterance: So, what, he's fights off other agents from his clients?

utterance: With a sword and shield, sir. Yes.

utterance: Oh.

utterance: Obviously joking, sir. I can transfer you now or put you in for a call back some other time.

utterance: Yea, I have to go to lunch with the missus. Can he call back this afternoon?

utterance: He has time at three-thirty, will that work for you?

utterance: Perfect, I'll put it on my calendar.

utterance: Great. What else can I do for you today, mister Arbuckle?

utterance: That's about it. I didn't catch your name...

utterance: Becasue I didn't give it! I always forget! My name is Sunny.

utterance: Well, Sunny, you've been very helpful, and I appreciate everything you do.

utterance: And we appreciate you being a part of the Rivertown Insurance family, sir. Thank you for being the best part of working here.

utterance: Well, thank you, again, and have a great day.

utterance: You, too, sir. Enjoy lunch!

utterance: You, too.


utterance: Good afternoon. Thank you for calling Rivertown insurance. My name is Josh, how may I help you today?

utterance: Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn.

utterance: I am sorry to hear that. I will help if I can. Let's start with the issue, I am assumung you use automatic billing service, correct?

utterance: Obviously. It keeps changing days and now the bill is higher for some reason which I want to know why and now you cost me fees from my bank.

utterance: Alright, how about you give me your full name, account number, and you date of birth?

utterance: Yeah, Ken Strish, nine fourteen sixty eight and hang on.

utterance: No problem.

utterance: It's three five nine eight four seven three.

utterance: That is not the account number, it is the eight digit number on every page of your policy in the top left corner.

utterance: Just a minute, I gotta find it.

utterance: Just read it off once you find it.

utterance: Okay so it's nine nine zero eight four three one seven.

utterance: Great, thank you. Give me just a moment to look over your account and see what's happening.

utterance: I told you what happened, you took out too much too early!

utterance: I am looking at the account now, it shows the payment is due on the ninth and since that was a Saturday the payment was processed on the eighth.

utterance: No, you are wrong. My payments have always been on the thirteenth for years now.

utterance: mister Strish according to the account payment history the payments were changed recently to be processed on the ninth.

utterance: Well I sure as hell did not change the date. You better check why!

utterance: I am looking into that now and it appears that three months ago you made your premium payment early, and it says you updated the payment date.

utterance: I am telling you right now that I did not change my payment date. And what about the extra forty bucks you been charging?

utterance: I can change the payment date back to the thirteenth for you now while I look into the payment increase if you would like.

utterance: You can cancel the automatic pay thing is what you can do.

utterance: Not a problem. Just let me see about the payment increase real quick.

utterance: Forty bucks more the last three months.

utterance: I see that here sir. It seems when you paid the premium you added windshield and towing coverage to the policy.

utterance: What? I do not think I added that. Are you guys trying to screw me over?

utterance: No sir. It is showing as customer initiated. Perhaps your wife may have added it? She is on the policy as well.

utterance: Now why would she do that and not say anything? You gonna blame her for the date change too?

utterance: I am not trying to blame anyone, I am just trying to explain this to you.

utterance: Hold on. Let me ask my wife if she screwed this up.

utterance: No problem.

utterance: So it seems maybe my wife made the changes.

utterance: Oh, would you like to change the policy back?

utterance: No we better just keep what we have for now.

utterance: All right. I see that you just had a birthday and may be elgible for a small discount. Let me check that for you.

utterance: Wonderful. Sorry for being a little brash.

utterance: No problem, it seems I can offer a five percent discount on the policy. The new payment per month will now be ninty two dollars.

utterance: Great, thanks.

utterance: The discount has been applied. Would you like me to cancel the automatic payment still? It does lower the payment by three percent.

utterance: Uh, well I I, give me a minute.

utterance: Okay. I'll be waiting.

utterance: I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees.

utterance: Okay, not a problem. Give me one moment.

utterance: Banks are outragious with fees anymore.

utterance: They can be. Okay so I have canceled the automatic billing. Would you like to keep the current due date or go back to the thirteenth?

utterance: Well the thirteenth is better for me, actually can we do the fourteenth?

utterance: We sure can.

utterance: Great.

utterance: Okay so you are all set. The automatic billing is stopped and the new dew date is the fourteenth of every month.

utterance: Good, so what's the total now?

utterance: The total monthly amount will be ninety six dollars due on the fourteenth.

utterance: Perfect. Thanks.

utterance: It was my pleasure, is there anything else I can do for you today Ken?

utterance: Nope.

utterance: All right then, have a wonderful day.


utterance: Hello, Good Afternoon, this is Laura Rompus with Rivertown Insurance Company. How may I help you today and with who am I speaking with?

utterance: Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm.

utterance: I see.

utterance: And I tried to log in multiple times but it says my account is disabled and to call customer service.

utterance: Well, Miss Marie, I'm sorry you couldn't get into your account.

utterance: I know right, I use the same darn password for everything and for some reason it's not working.

utterance: Well, Miss Marie, Ill be happy to reset your password so you able to log back into your account.

utterance: Thank you.

utterance: Miss Marie, before I can reset you password, I will first #huh, have to confirm your identity.

utterance: what do you need.

utterance: First, can you spell your first and last name?

utterance: Yes, thats Helen spelled H E L E N.

utterance: to confirm, H E L E N. Is that correct?

utterance: Yes, it is.

utterance: Now the your last name.

utterance: Yes it's Marie, M A R I E.

utterance: M A R I E, right?

utterance: Yes, thats correct.

utterance: next I will need your date of birth.

utterance: Could you hold, please.

utterance: Yes, thats fine.

utterance: Hello I'm back, I had to answer the door for the delivery man.

utterance: Miss Marie, no problem, I'm ready when you are.

utterance: you wanted my birthday right?

utterance: Yes.

utterance: It's two two nineteen eighty, no I mean seventy six.

utterance: Did you say two two nineteen eighty six.

utterance: no, I said two two nineteen seventy six.

utterance: I'm very sorry Miss Marie.

utterance: Thats fine.

utterance: Two two nineteen seventy six.

utterance: Yes, thats correct.

utterance: Okay Miss Marie, I have your name and your date of birth.

utterance: Do you need my address?

utterance: No, Miss Marie the last thing I will need from you is your Customer Number.

utterance: what is that?

utterance: Do you have any of your policy makings that weve sent you?

utterance: Yes, hold on.

utterance: Thats fine, Ill hold.

utterance: Okay, I have the last policy letter that yall sent me.

utterance: Okay, Miss Marie, if you will look at the upper right of the letter, you should see an eight digit number.

utterance: Wait, I'm looking for my glasses, okay I found them.

utterance: Great, can you give me that eight digit number?

utterance: Yes, it's three three two seven seven five one four.

utterance: Did you say three three two seven seven five one four?

utterance: yes I did.

utterance: Miss Marie, on that same letter, there is an eight digit number on the left side that says policy number, can you give that to me?

utterance: Okay.

utterance: I have hmseven eight nine at goodmail dot com.

utterance: Yes, thats correct.

utterance: Miss Helen, hold on as I unlock your login account and send you a reset password link to your email.

utterance: Okay.

utterance: Miss Helen, Ive unlocked your account and Ive sent a reset password link to your email. You should have received it already but sometimes it can take up to fifteen minutes to arrive, if you don't see it, please check your spam folder.

utterance: Okay.

utterance: Miss Helen, is there anything else I can help you with today?

utterance: No, I think that will be all.

utterance: Well Miss Helen, it was nice talking with you and if there is ever anything we can help you with, give us a call.

utterance: Thank you.

utterance: Alright now, bye bye.

utterance: Bye.


utterance: Hello, this is Rivertown insurance customer service. How may I help you?

utterance: Hi, I will love to change my address.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is Yvonne Kingsley.

utterance: Okay, Yvonne as your first name and Kingsley as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth ma.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is seven seven right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's seven seven one seven.

utterance: seven seven one seven.

utterance: seven seven seven six.

utterance: seven seven seven six.

utterance: Yep, that's right.

utterance: Okay, seven seven one seven seven seven seven six, is that correct?

utterance: Oh! Sorry, it actually ends with seven seven seven seven not seven seven seven six. I thought I saw six.

utterance: Okay. No worries ma. You said seven seven one seven seven seven seven seven right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is October sixth, nineteen eighty one.

utterance: October sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: May I have your phone number?

utterance: One seven six seven.

utterance: One seven six seven.

utterance: two seven six seven one.

utterance: two seven six seven one.

utterance: Yes.

utterance: You said, one seven six seven two seven six seven one.

utterance: Exactly.

utterance: Okay. Please ma can you kindly provide me the security number?

utterance: That should be nine nine eight eight.

utterance: Okay nine nine eight eight.

utterance: Yes.

utterance: Please provide me your mother maiden name which is the security question.

utterance: Nelson.

utterance: Good. Can you call out the old address for me please?

utterance: One four nine one, Cody Ridge Road, Kingfisher, Oklahoma.

utterance: Yes.

utterance: Good. Can you call out the new address for me please?

utterance: One nine two, Cody Ridge Road, Kingfisher, Oklahoma.

utterance: Your address has been successfully change.

utterance: Thanks.

utterance: Thanks for contacting us, do have a great day.

utterance: Thank you too.

utterance: Bye!

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hey! How are you doing?

utterance: I'm good sir. How about you?

utterance: I'm good too. Thanks.

utterance: How may I help you sir?

utterance: I'd like to create account with your company.

utterance: It's good to have you sir.

utterance: My pleasure.

utterance: I can do that for you, but I'll need to ask you some questions if you don't mind.

utterance: Sure. Go ahead!

utterance: May I know your name please?

utterance: I'm Leon!

utterance: Your full name please.

utterance: #yep. I'm Leech Leon.

utterance: Okay. Leech as your firstname and Leon as last right?

utterance: Leech as last name and Leon as firstname.

utterance: Okay mister Leon. May I have your phone number please?

utterance: Sure. It's eight zero one.

utterance: You said eight zero one.

utterance: #yep. Seven four eight.

utterance: Sven four eight.

utterance: Five two zero nine.

utterance: So you said eight zero one seven four eight five two zero nine.

utterance: Yeah. That's it.

utterance: Next we need your birth date sir.

utterance: #Uh, sorry? What birthday? I am not having birthday today.

utterance: , it is the date of birth sir. We need that information to create the account.

utterance: Oh okay. Sorry I thought you were asking me to celebrate my birthday.

utterance: No worries sir.

utterance: Yeah. My date of birth is December eighteen nineteen seventy four.

utterance: December eighteen nineteen seventy four. Gotcha, Just a moment please.

utterance: Perfect! May I have your address?

utterance: It's four seven five four Newton Street, New London, Connecticut.

utterance: Perfect! And your Zip code please?

utterance: One seven Eight four.

utterance: One seven Eight four?

utterance: Yep. Thats it.

utterance: Okay. We are almost there. Your Social Security Number?

utterance: Give me a minute please.

utterance: Take your time sir.

utterance: Gotcha. Five two nine.

utterance: right go on.

utterance: One nine six one six four.

utterance: Okay. Five two nine One nine six one six four.

utterance: Yep. Thats it.

utterance: One last thing mister Leon. We have to create a security question that will be used to verify your identity.

utterance: Okay.

utterance: So I gonna ask you a question now and you gonna give me the answer to that question.

utterance: Got it.

utterance: What's your Mother's maiden Name?

utterance: It's Braun.

utterance: Perfect. Please hold on while I process your information.

utterance: Okay.

utterance: Are you still there mister leon?

utterance: Of course I am.

utterance: So I'm gonna need you to grab a pen and a paper. I'm about to give you your Username and password.

utterance: Okay. A minute please.

utterance: Sure.

utterance: Okay. I'm ready now.

utterance: Username will be Leon one nine seven four. With capital L. Got that?

utterance: Got it!

utterance: Password is ujixucha. All in small small case. Got it?

utterance: Yeah. Got it. Thanks.

utterance: It's good to have you sir.

utterance: My pleasure.

utterance: Is there anything else I can do for you?

utterance: That will be all for now.

utterance: Thank you for contacting us mister leon. Do have a great day.

utterance: You're welcome.

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hello. I would love to change my insurance plan.

utterance: Okay. You will need to provide few of your details for identification sir.

utterance: Go ahead.

utterance: I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question.

utterance: Jezz! That's a lot of details.

utterance: I would make it a seamless one for you sir. Firstly, let's start with your first name.

utterance: Kerry.

utterance: Is it spelt as K.E.R.Y?

utterance: No, It is spelt as K.E.R.R.Y.

utterance: Noted.

utterance: What next?

utterance: Your last name.

utterance: Hilson.

utterance: H. i. l..s. o. n. right?

utterance: Yes please.

utterance: Your phone number?

utterance: Nine Four Four.

utterance: Nine Four Four.

utterance: Three One One.

utterance: Three One One.

utterance: four Three four four.

utterance: four Three four four.

utterance: Nine Four Four Three One One four Three four four.

utterance: What next?

utterance: Just a minute sir.

utterance: Alright.

utterance: Your date of birth?

utterance: May Six Nineteen Sixty four.

utterance: May Six Nineteen Sixty four. Is that correct?

utterance: Yes please.

utterance: How many more details do you still need?

utterance: Just a few more sir.

utterance: Your Social Security Number sir?

utterance: I really cannot remember that.

utterance: I can help you with that.

utterance: Really?

utterance: Yes sir. Kindly provide your security question details sir.

utterance: I honestly cannot remember these details. Can you hold on for few minutes?

utterance: It's fine sir.

utterance: I have found my Social Security Number.

utterance: Kindly provide the details sir.

utterance: Two one one.

utterance: Two one one.

utterance: Six Eight Two.

utterance: Six Eight Two.

utterance: Nine Nine Four.

utterance: Nine Nine Four.

utterance: Two one One Six Eight Two Nine Nine Four.

utterance: Your Security answer sir?

utterance: Mabel.

utterance: That's right.

utterance: Any more details for identification?

utterance: No sir. Thats all for Identification. Why do you need a change of plan sir?

utterance: My family size just increased.

utterance: Congratulations sir.

utterance: Thank you.

utterance: So you need a higher plan, Is that right sir?

utterance: Yes you are.

utterance: #Um From my record, you were on basic home plan type before. Is that right?

utterance: Yes.

utterance: Alright. What plan do you want to change to?

utterance: Can you do a breakdown of the plans for me?

utterance: Sure sir. We have the Home preferred plan which is one thousand six hundred dollars per year. Are you with me sir?

utterance: Sorry, I wasn't paying attention. My little boy was throwing tantrumiss Can you repeat what you said?

utterance: Okay. I said we have the Home preferred plan which is one thousand six hundred dollars per year.

utterance: Okay.

utterance: We have the Home complete plan which is two thousand dollars per year.

utterance: That's a lot of money.

utterance: We offer one of the cheapest and most valuable insurance plans sir.

utterance: So which would you advise me to go for?

utterance: I will advise you go for the Home complete plan which is two thousand dollars consdering your family size sir.

utterance: Okay. What are the benefits of this particular plan over others.

utterance: It is a complete plan that insures the whole house. You get to enjoy the full benefits of insuring your home.

utterance: Quite catchy I must say.

utterance: You're absolutely right sir.

utterance: I want my family to have the best of life and live a comfortable life.

utterance: That's so thoughtful of you sir.

utterance: I must say you have a good customer care relation.

utterance: Thank you sir.

utterance: So how do I update my payment preference.

utterance: Kindly provide your credit card details sir.

utterance: What are the details required?

utterance: Your credit card number, the expiration date and the CVV.

utterance: My credit card number is Nine Zero Six Four.

utterance: Okay. Nine Zero Six Four.

utterance: Seven Eight Two One.

utterance: Seven Eight Two One.

utterance: Three One One One.

utterance: Three One One One.

utterance: Four Six Seven Eight.

utterance: Four Six Seven Eight.

utterance: Card Expiration date is December Twenty Twenty Two.

utterance: December Twenty Twenty Two right?

utterance: Yes.

utterance: Your CVV sir?

utterance: Three Two Six.

utterance: Your payment preference has been successfully updated.We have other insurance plans sir.

utterance: I would love to know about them.

utterance: We have the Life insurance, Automobile insurance, Pet insurance amongst others.

utterance: Tell me more about the Automobile insurance.

utterance: We have the basic automobile plan, the preferred automobile plan and the complete automobile plan.

utterance: What are their rates?

utterance: one thousand dollars per year, one thousand four hundred dollars per year, two thousand dollars per year respectively.

utterance: I will think about it much later.

utterance: Is there any other thing you would love me to help you out with?

utterance: That would be all for now.

utterance: Thanks for your time sir. Do have a lovely day ahead sir.

utterance: Thanks for being patient. I will definitely give you a good rating.

utterance: Thank you sir. My regards to your family sir.

utterance: Bye Bye.

utterance: Bye Bye.


utterance: Hello good afternoon, thank you for calling Rivertown Insurance. How may I help you?

utterance: Good afternoon, how are you?

utterance: I'm good, thank you. What about you?

utterance: I'm doing well too.

utterance: So, how may I help you ma'am?

utterance: #Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.

utterance: Sorry about that.

utterance: # Errm, It's fine.

utterance: I will help you with the creating of the account ma'am. May I have your full name please?

utterance: Do you mean my first name and last name?

utterance: Yes please.

utterance: My name is Kaitlin Denver.

utterance: Thank you ma'am, Kaitlin. DrewJust to confirm, is Kaitlin spelt c.a.t.l.y.n?

utterance: No, it is k.a.i.t.l.i.n.

utterance: Gotcha, k.a.i.t.l.i.n. #Ummm, please hold on a minute ma'am.

utterance: Okay.

utterance: What's your phone number please?

utterance: My phone number is four one seven seven five six two nine one six.

utterance: You said four one seven seven five six two nine one six.

utterance: #Um, yep that's right.

utterance: Okay ma'am.Please what's your mother's maiden name?

utterance: Why do you need that?

utterance: Please bear with us ma'am. It's a security question that will help us create an account for you.

utterance: Alright then. My mother's maiden name is Connor.

utterance: #Umm, okay. Is that spelt c.o.n.o.r?

utterance: #Errm..nope. It's c.o.n.n.o.r.

utterance: Gotcha. What's your date of birth ma'am?

utterance: #Ohhhh, how may more questions do I have to answer?

utterance: Apologies ma'am, just about five more questions about your personal details.

utterance: #Hmmmm, I don't have all day.

utterance: Apologies ma'am, it won't take long. We'll soon be done.

utterance: Okay, if you say so. My date of birth is third of July nineteen eighty.

utterance: Okay, third July nineteen eighty right?

utterance: Yes please, next question.

utterance: Okay ma'am. What's your home address please?

utterance: Number Three Seven Four One, Zappia Drive, Kentucky.

utterance: Okay. Number Three Seven Four One, Zappia Drive, Kentucky, right?

utterance: Yes please.

utterance: Okay ma'am. We'll need your zip code please.

utterance: I think it's three two mm, eight one five mm. Yep, that is it.

utterance: #Errrmm, you said three two eight one five, right?

utterance: Yes please.

utterance: Okay ma'am.Lastly, we'll be needing your social security number please.

utterance: #Umm, okay. It's seven six nine four eight four seven seven two.

utterance: Gotcha. We have successfully created your account ma'am. Thank you for your patience. Is there anything else I may help you with?

utterance: #Ahh, finally. Thank you. That will be all for now.

utterance: You're welcome ma'am. Thank you for choosing Rivertown Insurance. Have a good day.

utterance: Have a good day too.

utterance: Bye.

utterance: Bye.


utterance: Good day thank you for contacting Rivertown customer service, my name is Evelyn how may I help you?

utterance: Good morning I will like to cancel an operation.

utterance: Good morning. please can you tell me your name?

utterance: I am Martins.

utterance: Good morning mister Martins if I get you clearly you said you will like to cancel an operation.

utterance: Yes.

utterance: Which Operation is that?

utterance: Automatic Billing.

utterance: Okay sir.

utterance: Yeah.

utterance: One moment please.

utterance: No problem. Can you help me with it?

utterance: Sure. Can you provide your account number, proxy number, account name, address, and security number.

utterance: this is much ask it one after the other.

utterance: #Hm okay. Account name.

utterance: Martins Rollins.

utterance: Martins Rollins?

utterance: Yes.

utterance: Your account number?

utterance: #Er three one.

utterance: Three one.

utterance: Five nine.

utterance: Five nine.

utterance: Four zero.

utterance: Four zero.

utterance: Six three.

utterance: Six three.

utterance: That's all.

utterance: How about your Proxy number?

utterance: #Hm Which one is that?

utterance: It is the four digit after the account number.

utterance: #Hm Okay. Six three.

utterance: Six there.

utterance: Seven one.

utterance: Seven one. Okay.

utterance: Yea.

utterance: What is your home address?

utterance: two fourty Brooklyn Avenue, San Diego, California.

utterance: Answer to your security question.

utterance: What is the question?

utterance: What is the name of your Childhood best friend?

utterance: Clinton.

utterance: Okay. I just cancelled automatic billing on your account sir.

utterance: Thank you mister Evelyn.

utterance: You are welcome mister Martins.

utterance: Okay.

utterance: Okay Thank you for contacting Rivertown customer service enjoy the rest of the day.

utterance: And you to.

utterance: Bye bye.

utterance: Thanks.


utterance: Hello good day this is Vivian speaking from Rivertown customer care service how may I help you?

utterance: Good morning. I will like to change my security question.

utterance: Okay if I hear you well you said you will like to change your security question?

utterance: #Er yes.

utterance: Okay I can help you with that.

utterance: Thank you.

utterance: Can you please tell me your name and account name.

utterance: My name is Leon and my account name is Leon Rhul.

utterance: Sorry is the last name Spelt R.U.L.E.

utterance: No.

utterance: Okay kindly spell it.

utterance: It is spelt R.H.U.L.

utterance: Okay sorry about that.

utterance: (Laughter) it is okay.

utterance: Your account number.

utterance: #Er. A moment to check.

utterance: Okay. Take your time.

utterance: Okay. Here it is Five nine four.

utterance: Five nine four.

utterance: Six four eight.

utterance: Six four eight.

utterance: Eight one.

utterance: Eight one. okay kindly listen as I call the number again.

utterance: Okay.

utterance: Five four nine six four eight eight one is that?

utterance: #Er yes.

utterance: Okay. Your phone number please?

utterance: Do I need all these to change a security question?

utterance: Yes Sir to verify your identity.

utterance: Okay it is four one zero six two zero seven three one.

utterance: For one zero six two zero seven three one?

utterance: Yes.

utterance: Country code?

utterance: One.

utterance: Okay. Is the provided number available?

utterance: Yes it is.

utterance: Okay a code will be sent as message to your phone number will be send to you now kindly provide it or should I send a link to your mail and you complete it?

utterance: No I will provide the code.

utterance: Okay. Sent.

utterance: Six four nine one.

utterance: Did you just say Six four nine one?

utterance: Yes.

utterance: Okay. which question will you like to change to?

utterance: Mother's maiden name.

utterance: Okay. kindly provide your mother's maiden name.

utterance: Davis.

utterance: Okay. Davis.

utterance: Yes.

utterance: Your security question has been changed successfully.

utterance: Thanks.

utterance: Will that be all?

utterance: Yes.

utterance: Thank you for your time please rate me after this call ends. Have a wonderful.

utterance: Sure I will drop my ratings. You to enjoy your day.

utterance: Thanks Bye.


utterance: This is Flora speaking with you from Rivertown customer care service.

utterance: Hello I am Vincent. How is your day going?

utterance: Fine Sir.

utterance: Okay I will like to ask some questions.

utterance: Okay sir. Go on.

utterance: Can i cancel a plan or upgrade my plan?

utterance: Yes Sir. you can do all of this.

utterance: Okay. I will like to change a plan.

utterance: Okay no problem. Which plan is it?

utterance: Automobile preferred auto.

utterance: Okay.

utterance: I will like to switch to the basic auto.

utterance: #Uh that's downgrading.

utterance: #Uh yes.

utterance: Why going for lesser package?

utterance: I want to get a new house which I will like to also insure.

utterance: Okay that is a good property.

utterance: Thanks.

utterance: Okay. Do you have your account log in on a device?

utterance: Yes.

utterance: Okay. Can I have your account number?

utterance: #Hm Is the account number eight digit or ten digit?

utterance: It is eight digit.

utterance: Okay. Four five.

utterance: Four five.

utterance: Two eight.

utterance: Two eight.

utterance: Eight zero.

utterance: Eight zero.

utterance: Nine four.

utterance: Nine four.

utterance: That is all.

utterance: The answer to your security question?

utterance: #Uh What is the question?

utterance: What is your mother maiden's name?

utterance: #Uh Collins.

utterance: Okay. mister Vincent your initial plan expire in one weeks time.

utterance: Yes.

utterance: Should I cancel it and start the new plan or I should pend the new one so when the current one expire it will start automatically?

utterance: Yes pend the new let it start automatically when the old one expire.

utterance: Okay. Done.

utterance: Thank you.

utterance: What about the other one?

utterance: Till another time.

utterance: Okay. please mister

utterance: Vincent.

utterance: mister Vincent please rate me after this call end.

utterance: No problem.

utterance: Thank you for patronising us do have a nice day.

utterance: And you to mister Flora.

utterance: Bye bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to enroll in an insurance plan.

utterance: Okay, which of our plans would you like to enroll in?

utterance: can you tell me about your insurance plans?

utterance: Automobile plan, condo plan.

utterance: Did you say condo plan?

utterance: Yes, condo plan.

utterance: Okay, you can proceed.

utterance: Homeowner, life, pet and renters plan. Which would you like to enroll in?

utterance: Life insurance.

utterance: Okay, so first you'll need to create an account.

utterance: Okay.

utterance: I'll need your first name and last name.

utterance: Lennon Bey.

utterance: Okay, Lennon as the first name and Bey as last name?

utterance: Yes.

utterance: Please provide your phone number.

utterance: Six four four nine seven seven one nine two four.

utterance: Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.

utterance: I'd prefer the name of my first pet and he was Crux.

utterance: What's your date of birth?

utterance: August twenty-four, four thousand.

utterance: Your street address please.

utterance: One four four seven Tipple Road Philadelphia, Pennsylvania.

utterance: Okay, so your state is Pennsylvania.

utterance: Yes.

utterance: And your city is?

utterance: Philadelphia.

utterance: What's your zip code please?

utterance: Three three one zero one.

utterance: You'll need to provide your social security number.

utterance: Six one four four seven three three seven eight.

utterance: We're done with the account creation. You say you want life insurance is that correct?

utterance: Yes.

utterance: We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?

utterance: The whole life insurance plan.

utterance: That is one thousand eight hundred dollars per year.

utterance: Yes, how do I make payment?

utterance: I'll need your credit card number, the expiration date and the credit card CVV.

utterance: My credit card number is six seven nine seven four six six eight seven two two three one one zero four.

utterance: You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?

utterance: Yes.

utterance: The expiration date please.

utterance: July four zero four three.

utterance: Okay. Provide your CVV and proceed to make payment.

utterance: Nine four two. Payment made.

utterance: Kindly hold on while I confirm your payment. Your payment has been made successfully.

utterance: Okay.

utterance: Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you so much, do have a great day.

utterance: Thanks you too. Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.

utterance: Okay. I can do that for you. May I have your first and last name please?

utterance: My name is George Manson.

utterance: Okay, George as your first name and Manson as your last name?

utterance: Yes.

utterance: Okay, I'll also need your customer number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Customer number, which exactly is the customer number? I'm not really sure.

utterance: Your customer number is the string of numbers above your profile picture.

utterance: Oh! right, I got it. The customer number is four four right?

utterance: It should be eight digits long.

utterance: yes, it is.

utterance: Good. Could you read that number to me please?

utterance: Yeah. It's zero two zero one.

utterance: Zero two zero one.

utterance: four four four three.

utterance: four four four three.

utterance: Yep, that's right.

utterance: Okay, zero two zero one four four four three, is that correct?

utterance: Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.

utterance: Okay. No worries sir. You said zero two zero one four four four two right?

utterance: Yes, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure. My date of birth is June sixth, nineteen eighty one.

utterance: June sixth, nineteen eighty one right?

utterance: Yep, that's right.

utterance: Okay, just a moment please.

utterance: Alright. May I know cause of damage such as natural disaster, theft, accident, etc.?

utterance: It is accident.

utterance: Okay. Before I proceed with a the property claim, may I know if you have suggestions on how we can serve you better?

utterance: Well, But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.

utterance: We're very sorry for the inconveniences. We will surely look into that.

utterance: Please do.

utterance: Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.

utterance: I'll do that.

utterance: Okay. Please hang on while I proceed with the file property claim sir.

utterance: I'll proceed to your file property claim on the system. Do you confirm it?

utterance: Yes please, you can proceed.

utterance: Alright, I will ask you some more question.

utterance: Okay go on.

utterance: Okay, Incident Date?

utterance: December second, twenty nineteen.

utterance: December second, twenty nineteen.

utterance: yes.

utterance: Incident time please?

utterance: It is around ten in the morning.

utterance: Okay, Property Type?

utterance: It's a house.

utterance: Okay.

utterance: Yeah.

utterance: Property address?

utterance: Okay, it is number ten purple street.

utterance: Number ten purple street.

utterance: Yea.

utterance: The claim has been successfully lodged. The claim number is zero zero two two.

utterance: Zero zero two two.

utterance: Yes.

utterance: Thanks.

utterance: Do you have anything else you can do for your?

utterance: Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?

utterance: Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.

utterance: Alright. But I hope these extra charges of your won't be a burden.

utterance: It definitely won't be a burden sir. We will make sure it's as low as possible.

utterance: Alright.

utterance: Yes sir. Is there anything else I can help you with?

utterance: No, that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thank you too.

utterance: Do have a great day!

utterance: You too. Bye!

utterance: Bye!


utterance: Good morning, this is Rivertown Insurance. My name is Susan, how can I help you?

utterance: Hi Susan, I want to cancel my plan now!

utterance: I am sorry to hear that. May I have your full name and phone number on the account?

utterance: Kim Zolyck, four oh eight seven three two nine nine nine one.

utterance: Okay Kim, I have your policy pulled up here. I see you have auto insurance with us. Is that correct?

utterance: Obviously if that's what it says. I have tried to cancel online and it won't allow me to.

utterance: When a policy cancelation is requested we require the customer to call just to be sure it is a valid request.

utterance: Well that's just stupid. I was able to enroll online.

utterance: I see how that could be frustrating. May I ask why you want to cancel your plan with us?

utterance: Well you overcharge me and I had just two accidents and my rates have shot up. It's insane!

utterance: Give me moment to check into your rates and see if we can do anything about it. May I have your zip code?

utterance: Three two eight zero one.

utterance: Thank you. Well Kim I see here that you have two accident claims but one is going to drop off in a few weeks.

utterance: Does that mean my payments will get a lot lower?

utterance: Well right now your premium is twelve fifty and once that's off it will drop to eighteen hundred.

utterance: That is still way too much. You don't offer anything that makes it worth paying that much.

utterance: You also can change your coverage to get the premium lower.

utterance: How about no, just cancel my policy.

utterance: All right. Have you already looked at other companies for prices?

utterance: As a matter of fact I have and one is way lower than you.

utterance: Would you mind telling me what they offered?

utterance: Sure, eight hundred. Quite a lot lower than your amount.

utterance: Did you make sure the coverage is all the same? On this policy you are fully insured with a small deductable.

utterance: It's pretty much all the same. The deductable is a little more.

utterance: Well we can raise your deductible here and see what that comes out to.

utterance: The car rental and window coverage are not on their quote either.

utterance: Okay so if I take them off and up the deductable to five hundred or one thousand?

utterance: Five hundred.

utterance: Okay then that would drop the yearly premium to nine hundred and sixty dollars.

utterance: They are still offering me a lower amount. Just cancel.

utterance: Okay, I will start the cancelation process. By chance do you have renter or home owners insurance?

utterance: Why?

utterance: We can offer bug discounts for bundled packages. We have life, pet, renters, home, and condo insurance.

utterance: I do have condo insurance. It is just twenty five dollars per month.

utterance: Let me see what we can do by bundling the two here for you.

utterance: Fine, but what about adding pet insurance too?

utterance: Okay, we have premium and basic.

utterance: Just the basic.

utterance: Okay well that would come to a thousand eighty per year.

utterance: No way. That's more than what I was quoted.

utterance: Okay then. Let's see how the cancelation is going. We are just about done.

utterance: Good.

utterance: So since you already paued this month you will be refunded a pro-rated amount.

utterance: How much?

utterance: The total will be forty three dollars and fifty two cents. It should be refunded within five business days.

utterance: Good.

utterance: All right. Your policy is canceled. The confirmation number is one seven two three zero nine two.

utterance: Got it.

utterance: Thank you for calling today, is there anything else I can do for you today?

utterance: Nope.

utterance: Then have a wonderful day. Good bye.


utterance: Hello, thanks for calling Rivertown insurance customer's services. How may I help you?

utterance: Hey, I'd like to create an account with your insurance company.

utterance: I tried to do it myself on your website but I couldn't get it done.

utterance: Sure, I can help you with that. May I have your first and last name please?

utterance: Of course, my name is Ruth McCartney.

utterance: Okay, Ruth MacCartney Just to be sure, is MacCartney spelt m. a. c. c. a. r. t. n. e. y.?

utterance: No, it's m. c. c. a. r. t. n. e. y.

utterance: #Uh, okay. M. c. c. a. r. t. n. e. y. Gotcha. I'll need your birthdate and your phone number, please.

utterance: Okay, my birthdate is January, twenty five, nineteen eighty five.

utterance: #Hm, January, twenty five, nineteen eighty five. Just a moment please.

utterance: #Hm, sure.

utterance: Got it. Your phone number please.

utterance: Okay, give me a second, let me look it up.

utterance: Okay, take your time.

utterance: Alright, it's zero one zero.

utterance: Zero one zero.

utterance: Two four nine one.

utterance: Two four nine one.

utterance: Six three three.

utterance: Six three three.

utterance: okay, got it, give me a minute please.

utterance: Sure, take your time.

utterance: Okay, ma'am, we'll need to create a security question for you.

utterance: #Uh, what for?

utterance: Well, it will help to protect your account from hackers and fraudsters.

utterance: Oh, okay, sure.

utterance: Yep, do you have any pet?

utterance: #Uh, yes, what has that got to do with this?

utterance: As I said earlier., it is for your own good ma'am.

utterance: #Hm, okay. Swiida.

utterance: Okay, Sweda. For clarity's sake, Sweda is spelt with an e, right?

utterance: No, not an e, it's spelt S. w. i. i. d. a.

utterance: Alright, S. w. i. i. d. a. got it. #Uh, a minute please.

utterance: #Hm.

utterance: Okay, ma, you there?

utterance: Yes, I'm here.

utterance: I'll need your street address and zip code please.

utterance: Okay, it's two fifty six, Romeo avenue, Louisville, Kenturkey. Zip code is five four four zero zero.

utterance: Two fifty six, Louiseville, five four four zero zero. Gotcha.

utterance: Okay, is that all.

utterance: No, thats not all. Can I have your social security number too.

utterance: Sure, five five five.

utterance: Five five five.

utterance: Six three nine.

utterance: Six three nine.

utterance: Seven zero one.

utterance: Seven zero one. Got it, a minute please.

utterance: #Hm, sure.

utterance: Alright, ma'am. Your account has been created.

utterance: Whew, finally. Thought this was going to take forever with all the questions I was asked .

utterance: Sorry about that ma'am, we love to be thorough with out customers.

utterance: I can see that. So, now thats done, is there anything I need to do next?

utterance: Yes ma, you need to log into your account now and change your passcode.

utterance: okay? I need to do that now?

utterance: Yes ma, now.

utterance: Alright. Logging in #Uh, it's asking for a passcode.

utterance: Yes ma, your temporary passcode is zero zero zero zero.

utterance: Huh-uh, zero zero zero zero. Done.

utterance: Good.

utterance: #Um, excuse me, it's no more connecting, what's wrong?

utterance: Uh-oh, ma'am?

utterance: Yes, I'm here.

utterance: You need to check your connection if it's still available.

utterance: Oh, okay. Doing that give me a sec.

utterance: Sure ma'am, take your time.

utterance: #Hm. Got it. It's back on.

utterance: Alright, let's try again.

utterance: Okay, inputing passcode, zero zero zero zero.

utterance: Huh-uh. What does it say now?

utterance: It's asking to confirm. What do I do?

utterance: Yes, ma, click on the confirm.

utterance: Okayy, done, what next?

utterance: what does it say now?

utterance: #Uh, it's asking for the name of my pet.

utterance: Yes ma, that was the security question I set.

utterance: Oh, that's true.

utterance: Now, all you need to do is type in your pet's name.

utterance: Okay, typing in the name of pet #eh, what is this?

utterance: Ma, what is it?

utterance: What was the name of the pet I gave you? I really cannot recollect.

utterance: Oh, sure ma. You said Swiida.

utterance: Right, right, swiida. #Uh, why is it saying it cannot recognize the user?

utterance: how did you type the swiida? With an uppercase S or?

utterance: No, I typed the S as a lowercase.

utterance: Well, thats where the mistake is, now ma, type with an uppercase S.

utterance: Okay, okay, got it. It just logged me in. Thank you.

utterance: Good, you're welcome ma.

utterance: Now you need to change your passcode. At the right side of your dashboard, you'll see an icon of a human face, click on it.

utterance: Okay, clicking. #Um, I should click on security right?

utterance: Yes ma, you're on track. Click on security and then on change passcode.

utterance: Okay, hold on, clicking.

utterance: Now, input your old passcode, and then a new one twice as seen on the dashboard and let it be numbers you can easily remember.

utterance: Okay, zero zero zero. New passcode, nineteen eighty five. Done.

utterance: That's good ma. That's all.

utterance: #Ah, whew, thank you so much.

utterance: You're welcome ma and thank you for choosing Rivertown Insurance. Do you have any other request?

utterance: Yea, sure. #Um, no no, you have been of a great help today. Once again, thank you.

utterance: You're very much welcome ma.

utterance: Yea, sure. Have a nice day and bye.

utterance: You too ma. Bye-bye.


utterance: You have reached Rivertown Insurance. Your call is important to us. My name is Alicia, how may I be of help to you today.

utterance: Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.

utterance: jeez sorry about the crash sir, I can get that done for you.

utterance: I will need to have your first name and your last name.

utterance: My first name is Lee Carter McCormick.

utterance: can you please pecify which is your first name and last name.

utterance: [Laughter] my first name is Lee.

utterance: Lee as in L.E.E?

utterance: Sure.

utterance: That makes which of the other two names your last name.

utterance: My last name is McCormick.

utterance: For confirmation sir, McCormick is spelled M.c.C.o.m.i.c.k.

utterance: Nah that is a missplelling, it is spelled as M.c.C.o.r.m.i.c.k.

utterance: uh-oh sorry about that. Can you please provide me with your birthdate.

utterance: Sure, My birthdate is first of June nineteen ninty.

utterance: Gotcha, your customer number please?

utterance: That should be the ten digit number right.

utterance: #nah it's eight digit long.

utterance: Oh! I get it, Just a few seconds.

utterance: Please take your time.

utterance: the number one one two.

utterance: One one two.

utterance: Four two six.

utterance: Four two six.

utterance: Five five.

utterance: Five five. Gotcha.

utterance: what form of proof would you prefer to get sir.

utterance: What are the options available to me please.

utterance: There are two forms which we can provide you with. You can either go for the physical proof method or you go for the digital. It all depends on your choice.

utterance: what are the differences and how soon do I get either.

utterance: For the digital, we will require you to provide your E-mail address and you would get that sent to you within an hour.

utterance: While that of the physical method will require a physical address where it would be mailed to and that might take twenty four to fourty eight hours.

utterance: Oh! Is it possible to get the two forms across to me.

utterance: Definitely, your can get the two methods but you will have to provide me with your E-mail address and your address.

utterance: Must the address be a home address.

utterance: nah you can choose to use your work address.

utterance: Very good then, my Email address is Lee C McCormick at armyspy dot com.

utterance: The Lee c mccornick is a mix of your full name right?

utterance: Yep that's correct.

utterance: Can I have your address now?

utterance: Yay one four one three.

utterance: One four one three.

utterance: Center Avenue Fresno, California. My Zip code is nine three seven zero two.

utterance: one four one three Center Avenue Fresno, Califrnia and the zip code is nine three seven zero two, correct?

utterance: Bravo!

utterance: Now just give me a minute while I complete the process.

utterance: Sure, take your time.

utterance: I'm done with the processing, you should receive the proof in your mail any moment from now.

utterance: Is there any other thing I can help you with?

utterance: Just one more thing, and that would be if you would want me to buy you lunch because you've done a very good job.

utterance: Aside that, that would be all [LAUGHTER].

utterance: [LAUGHTER] Thank you, and thank you for chosing Rivertown Insurance. Do enjoy the rest of your day.

utterance: thank you, bye.


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, how are you doing today?

utterance: I'm fine. Thank you. And you?

utterance: I'm good too.

utterance: So how may I help you sir?

utterance: I wanted to ask if I could change my password on the website or if I have to make a call before changing it.

utterance: Well, I can help you with your password reset here but you can also do it yourself on the website.

utterance: Oh! Alright. I think definitely need to know how to do that.

utterance: Yes sir. I'll need your first name and last name to help with your password reset.

utterance: My name is Richie Brad and my email address is richie Brad at gmail dot com.

utterance: Thank you sir, Richie, Brad....Just to confirm, is Richie spelled with r. i. c. h. y?

utterance: No, it is r. i. c. h. i. e.

utterance: r. i. c. h. i. e. Okay. I'll also be needing your date of birth, phone number and your social security number.

utterance: Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day.

utterance: Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it.

utterance: It's okay. Let's just get on with it.

utterance: Thank you for your understanding sir. You can go on.

utterance: my date is birth is September third, nineteen seventy nine.

utterance: Okay. You said September third, nineteen seventy nine right?

utterance: Yep, that's right.

utterance: Kindly go on sir.

utterance: what were the other information you requested for?

utterance: Your phone number and your social security number sir.

utterance: Okay. My phone number is one four four four two.

utterance: One four four four two.

utterance: two two four one six.

utterance: two two four one six.

utterance: Yep, that's right.

utterance: Okay. one four four four two two two four one six, is that correct?

utterance: Yep, that's right. Please what else do you need? I don't have all day.

utterance: Just a moment sir.

utterance: mhm.

utterance: Okay. Can I have your social security number sir?

utterance: just a second please. I think I wrote it somewhere h-here.

utterance: Sure, please take your time.

utterance: Okay. My social security number is six six one.

utterance: six six one.

utterance: Four two four.

utterance: Four two four.

utterance: Six one four.

utterance: Six one four.

utterance: Yep, that's it.

utterance: Okay, six six one four two four six one four, is that correct?

utterance: sorry, my social security number actually ends with six one six not six one four.

utterance: okay, you said six six one four two four six one six, is that correct?

utterance: Yes, that's correct.

utterance: Okay, Just a moment please.

utterance: mhm.

utterance: Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account.

utterance: Jeez, just go on.

utterance: Okay. What's your mother's maiden name?

utterance: My mother's maiden name is Pendragon.

utterance: that's correct.

utterance: Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time.

utterance: I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir.

utterance: Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?

utterance: I just need to confirm it sir. You said your email address is richie Brad at gmail dot com. Is that correct?

utterance: mhm. Yes, it is.

utterance: Just a moment please. I need to verify your email on the system because your reset link will be sent there.

utterance: sorry what reset link has been sent to my email? I haven't received any reset link.

utterance: (laughter), the reset link hasn't been sent. I said the reset link will be sent to your email.

utterance: Oh! Okay.

utterance: Email verification is successful.

utterance: Okay. So what's next?

utterance: a reset link will be sent to richie Brad at gmail dot com shortly.

utterance: Alright.

utterance: Kindly click on the link and reset your password.

utterance: Okay. Is that all?

utterance: Yes sir, is there anything else I can help you with?

utterance: Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me.

utterance: Alright sir. It's very easy.

utterance: Okay. Please go on.

utterance: In order to reset your password, you need to click on your profile icon.

utterance: Please hold on. I need to get something I can write on.

utterance: Okay. Take your time sir.

utterance: please go on. You said I need to click on my profile icon right?

utterance: Yes, that's correct.

utterance: okay. And then what??

utterance: After clicking on that, you'll see a password reset icon below your profile picture.

utterance: a password reset icon below my profile picture? Okay. Please go on.

utterance: Okay. You just need to click that account then it'll lead you to where you'll change your password.

utterance: o-okay. Is that all?

utterance: a password reset link will be sent to your email address just like I said earlier.

utterance: A link will be sent to my email. Okay, got that.

utterance: Okay sir. So you can change your password from there.

utterance: Alright. Thank you.

utterance: Thanks for your patience sir. Is there anything else I can help you with?

utterance: definitely not, I think that will be all for now.

utterance: Thank you for contacting us sir.

utterance: Thanks for your help.

utterance: Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better.

utterance: huh, after wasting so much of my time? I think you really need to work on time management.

utterance: We'll definitely work on that sir. Do have a nice day sir.

utterance: You too.

utterance: Thanks once again sir, bye!

utterance: Bye bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hey, how's your day going?

utterance: Very well, thank you. You?

utterance: Going well too.

utterance: Good. Please how may I help you?

utterance: I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.

utterance: Sure thing. I can help you with that. May I have your first name please?

utterance: My name is John Ruddy.

utterance: just to confirm, is Ruddy spelled r. u. d. d. i. e.?

utterance: No, it's r. u. d. d. y.

utterance: Gotcha, b. i. l. l. y. John as the first name and Ruddy as the last name right?

utterance: Yep, that's right.

utterance: Alright. May I have your date of birth please?

utterance: Sure. my date of birth is April sixth, nineteen eighty eight.

utterance: Okay. April sixth, nineteen eighty eight. Is that correct?

utterance: Yes, that's correct.

utterance: Well, Could you please provide your phone number and social security number?

utterance: Oh! Ok. My phone number is two two five.

utterance: two two five.

utterance: five eight two.

utterance: five eight two.

utterance: one one two nine.

utterance: one one two nine.

utterance: Yep, that's right.

utterance: two two five five eight two one one two nine. Is that correct?

utterance: Yes, that's correct.

utterance: Okay. May I also have your social security number please?

utterance: Please what's the meaning of all these? I think these questions are getting too much. I have so much to do today and I don't want to use all the time I have calling the customer care service.

utterance: We are sorry for the inconvenience sir. We just want to make your the verification process is thorough and complete.

utterance: Just make it quicker. Please what's the next question? You asked my social security number right?

utterance: Yes, that's right sir.

utterance: give me a moment please.

utterance: Sure, take your time.

utterance: Okay. My social security number is three three two.

utterance: three three two.

utterance: four four four.

utterance: four four four.

utterance: one two one.

utterance: one two one.

utterance: Yep, that's right.

utterance: Alright. You said three three one four four four one two one. Is that correct?

utterance: Yes, that's correct. hold on, did you just say one two one?

utterance: Yes, the last three numbers are one two one. Is that correct?

utterance: No, it's actually one three one. The last three numbers are one three one not one two one.

utterance: Oh! Okay. Please listen carefully while I repeat the numbers.

utterance: Okay.

utterance: Three three two four four four one three one. Is that correct?

utterance: Yes, that's right.

utterance: Perfect. Now I'll need you to give an answer to your security questions.

utterance: Alright.

utterance: Your mother's maiden name is your security question. Is that correct?

utterance: Yes, that's correct.

utterance: May I know the answer to that?

utterance: Of course. My mother's maiden name is Smith.

utterance: that's correct.

utterance: Yes, it is.

utterance: Perfect. To successfully add a dependent to your plan, I'm going to need your policy number and details of the dependent you wish to add in your plan. I'll be asking you that shortly. Do you understand?

utterance: Alright. Please go on.

utterance: Okay. may I have your policy number please?

utterance: My policy number is can you hold on please?

utterance: Sure, take your time.

utterance: Got it. My policy number is five two one.

utterance: five two one.

utterance: four three one.

utterance: four three one.

utterance: eight one two.

utterance: eight one two.

utterance: Yep, that's correct.

utterance: Okay, five two one four three one eight one two. Is that correct?

utterance: yes it is.

utterance: Okay. How are you related to your new dependent?

utterance: Well, she's my daughter.

utterance: Alright. May I know her first name and last name please?

utterance: Her name is Deborah Ruddy.

utterance: Okay. Kindly hold on while I input that.

utterance: Sure.

utterance: May I know her date of birth?

utterance: Her date of birth is August third, two thousand and eight.

utterance: August third, two thousand and eight. Is that correct?

utterance: Yep, that's right. That was one of the happiest year of my life. Annie brought joy and happiness to our family and I just love her so much.

utterance: That's so graceful.

utterance: Oh! thank you.

utterance: You're welcome sir. Now I would like you to give me a short description of her health condition.

utterance: Is that really necessary?

utterance: Yes sir, it's part of the process.

utterance: Okay, Annie has always been strong. She has had quite a few illness over the years but she's as healthy as a horse.

utterance: Alright. Those illnesses you mentioned, can you give a more elaborate or simple description of them?

utterance: I think they were mainly fever and she's passed them now. She's now much better.

utterance: Okay. Please hold while I input that into the system.

utterance: Yeah sure.

utterance: Done. Now I will add Deborah Ruddy as a dependent in your plan. Do you confirm?

utterance: Sure, go on.

utterance: Okay. Done. May I know how you intend to pay for your dependent?

utterance: Well, I will do that myself on the website if that's okay.

utterance: Of course it is. May I know if there is anything else I can help you with?

utterance: No, I think that'll be all for now.

utterance: Alright. Thank you for contacting us.

utterance: Thank you too, bye!

utterance: Bye! Have a nice day!

utterance: You too.


utterance: Hello, thanks for calling Rivertown insurance customer service. How can I help you?

utterance: Hi I would like to reset my password. I tried to reset the password on your website but couldn't.

utterance: I can help you with that. But first I have to confirm your identity.

utterance: Sure, okay.

utterance: May I have your first name and last name Sir?

utterance: My name is James Brown.

utterance: Okay, next I need your birthdate.

utterance: #Uh, sorry? what birthday? I'm not having birthday today.

utterance: [Laughter], it is the date of birth sir. We need that information to verify your identity.

utterance: Oh okay. Sorry I thought you were asking me to celebrate my birthday.

utterance: No problem sir.

utterance: Yeah. My date of birth is September fourth, nineteen thirty six.

utterance: September fourth, nineteen thirty six. Okay, just a moment please.

utterance: Yeah, sure.

utterance: Can I have your phone number?

utterance: Five zero seven.

utterance: Five zero seven.

utterance: Four five four.

utterance: Four five four.

utterance: Two six three zero.

utterance: Two six three zero.

utterance: Yes, that's it.

utterance: What's your mother's maiden name.

utterance: #Um, her maiden name is Hillman.

utterance: Alright sir. I need to have your social security number.

utterance: Social security number, hmm, I think is, let confirm, just a second.

utterance: Okay sir, take your time.

utterance: Oh, I got it now.

utterance: Can you read the numbers to me?

utterance: One five six.

utterance: One five six.

utterance: Twenty one.

utterance: Twenty one.

utterance: Yeah, that's correct.

utterance: Next, I need to verify your email.

utterance: My email is James Brown at amyspy dot com.

utterance: Thank you sir.

utterance: Yeah.

utterance: To reset your password, we need to generate a new username and password.

utterance: That's okay.

utterance: Can you come up with a name you can easily remember?

utterance: #Uh, Houghmed.

utterance: Houghmed like h.o.u.g.h.m.e.d?

utterance: Yes, that's correct.

utterance: Perfect, and your new password?

utterance: R. e. i. zero. S. e. a. m. o. o.

utterance: That's good.

utterance: Thanks.

utterance: Before I proceed, is there anything else I can help you with?

utterance: Yeah, I want to ask if I can change the password on the website instead of making a phone call?

utterance: Yes, sure you can, the reset link will be sent to your email. And if you wish to call, I'll be glad to help you.

utterance: Oh, that's good. Thank you.

utterance: Alright, please hang on sir, I will proceed to reset your password in the system.

utterance: Yeah, sure.

utterance: Okay done. Your password is reset successfully.

utterance: Thank you.

utterance: You can check your email to confirm your new password.

utterance: That's great.

utterance: Thanks you so much sir. And one last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction.

utterance: Okay, I'll do that.

utterance: Thank you.

utterance: Have a nice day.

utterance: Sure, and you too!

utterance: Bye!

utterance: Bye!


utterance: Hello, thanks for calling Rivertown insurance customer service. How may I help you?

utterance: Hi, I will love to create an insurance account with Rivertown insurance company.

utterance: #oh. Great decision. You'll provide me some information about yourself. Lets begin with your name sir.

utterance: My name is Terrance Vaught.

utterance: Okay, Terrance is your first name while Vaught is your last name?

utterance: Yes.

utterance: Okay, I'll also need your phone number and your date of birth sir.

utterance: just a second.

utterance: Sure, please take your time.

utterance: Phone number, one two two.

utterance: Yes, one two two.

utterance: Two one two two.

utterance: Two one two two.

utterance: seven two nine.

utterance: Seven two nine.

utterance: Sorry it's seven two eight. I thought I saw nine.

utterance: Okay. No worries sir. You said one two two two one two two seven two eight right?

utterance: Yeah, that's right.

utterance: Perfect. May I have your date of birth please?

utterance: Sure, my date of birth is December fourth, nineteen seven two.

utterance: December fourth, nineteen seven two, right?

utterance: Yeah, that's right.

utterance: Okay, a moment please.

utterance: Okay.

utterance: Alright, can you provide me your state and street address?

utterance: Sure. I'm in Texas right now.

utterance: Okay. What's your street address?

utterance: Number thirteen, micro street.

utterance: Okay, just a moment please.

utterance: Okay.

utterance: Alright. May I know the city you are?

utterance: I'm from Maradona city.

utterance: Okay.

utterance: Is that all?

utterance: Not yet sir, zip code of the city sir.

utterance: Zip code?

utterance: Yes zip code sir.

utterance: Can you please get that for me, I don't know the zip code of my city?

utterance: Okay. Please hang on while I do that for you sir.

utterance: Okay thanks.

utterance: It's one nine six zero two, kindly write it down just in case you might need it some other time.

utterance: Okay, thank you so very much.

utterance: Next, you will have to provide some nine digit to use as your security code.

utterance: Okay.

utterance: Kindly provide it for me sir.

utterance: Two two two.

utterance: Two two two.

utterance: Three three three.

utterance: Three three three.

utterance: Six six six.

utterance: Six six six.

utterance: Yeah, that's right.

utterance: You said two two two three three three six six six.

utterance: Yes, exactly.

utterance: And last but not the least, you have to create a security question that will be used to verify your identity.

utterance: Okay, can I use my childhood nickname?

utterance: Yes exactly, provide me that sir.

utterance: My childhood nickname is Stuart.

utterance: Thanks, your account has been created succefully.

utterance: Thanks, can you provide me my log in details?

utterance: Please get a piece of paper and pen so you can write it down?

utterance: Okay.

utterance: Good, customer number.

utterance: Alright customer number.

utterance: Can I proceed?

utterance: Yes, please do.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Zero zero six six.

utterance: Yes.

utterance: You said zero zero six six zero zero six six right?

utterance: Yes sir.

utterance: Thank you so much.

utterance: Thank you for registering with us sir.

utterance: My pleasure.

utterance: But sir you haven't stated which of our plan you will prefer sir?

utterance: I will surely do that myself.

utterance: Okay thanks.

utterance: Bye.


utterance: Hello, thanks for calling Rivertown insurance customer service.How can I help you?

utterance: Hi I would like to cancel my insurance plan.

utterance: Sure thing, I can help you with that.May I have your first name and last name, Sir?

utterance: My name is Charles Silver.

utterance: Thank you, Chales Silver.

utterance: No, It is Charles Silver.

utterance: Okay, Charles Silver. To cancel your plan, I need to have your policy number.You can find this number on your account page in our website.

utterance: okay, please give me a moment while I get my policy number.

utterance: Sure, please take your time.

utterance: Policy number? Am not familiar with any of these number.

utterance: Your policy number is also your string number, you will find it below your profile picture?

utterance: Okay, Found it.

utterance: Could you read that number to me.

utterance: Yeah. It's Nine eight seven.

utterance: Nine eight seven.

utterance: Six five four.

utterance: Six five four.

utterance: Three two one.

utterance: Three two one.

utterance: Yep that's it.

utterance: Okay, Nine eight seven six five four three two one.

utterance: Yes that's right.

utterance: Perfect. Now may I have your address and zip code please?

utterance: Yes, It is two sixty Brooklyn Avenue, San Diego, California, zip code five nine.

utterance: Two sixty Brooklyn, five nine ok. Next we need your birth date.

utterance: Why? I don't think you need it.

utterance: , it is the date of birth sir. We need that information to verify your identity. .

utterance: Yeah my date of birth is October the ninth, nineteen seventy six.

utterance: October ninth, nineteen ninty six. Gotcha, Just a moment please.

utterance: Mhm.

utterance: Alright. May I know the reason why you you are cancelling?

utterance: Oh it's uh, it's just I found another insurance company and their plans are cheaper.

utterance: Thank you for the info, sir. Would you mind telling us which company it is?

utterance: Eh, pls I can't talk that much just go ahead and cancel it.

utterance: Give me a minute please. Okay, so after cancellation, you won't make any payment in the next billing, which start very soon.

utterance: Okay.

utterance: Do you confirm the cancellation?

utterance: Yes I confirm to cancel it. .

utterance: Alright. Please stay on sir while I proceed to cancel your plan in the system.

utterance: Yeah sure.

utterance: Okay done. Your plan is now canceled.

utterance: Thanks! Um, I think thats all?

utterance: Thank you so much sir, please sir after this call ends, there will be a request for rating my service.

utterance: Okay, I'll do that.

utterance: A message will be sent to you, pls press five to rate our service.

utterance: Ok. Got it.

utterance: Thank you so much sir.

utterance: Thank you too!

utterance: Bye bye.


utterance: Hello, thank you for calling Rivertown insurance. My name is Angela. How can I help you today?

utterance: Hi, my name is Paul, I heard about your company in one of your commercials and I hope your services are as good as it was presented.

utterance: Wow, that is a great thing to hear. Of course our services are the best you could get anywhere sir.

utterance: yeah I hope so too.

utterance: definitely sir, we will not in any way disappoint you. Which of the plans interested you?

utterance: i just got a new car and I'm looking at having the best insurance coverage on my new whip.

utterance: Congratulations on the new acquisition. You are definitely in the right place.

utterance: Since you are a new customer we will have to create an account for you before we go ahead.

utterance: Can you provide me with your first name.

utterance: That won't be a problem, My first name is Paul Elrod but my friends call me PeeGuy.

utterance: that's funny of you, Paul will be just fine. #Uh can you give me your last name.

utterance: What do you mean? I just gave you my name.

utterance: I mean your last name.

utterance: My last name is Elrod.

utterance: To confirm Elrod is spelt H.E.R.O.D?

utterance: not at all, that spelling is wrong. The right spelling is E.L.R.O.D.

utterance: oh, my bad! Sorry about that. The right one is E.L.R.O.D.

utterance: Yeah, Thats right. I'm used to people missplelling my name.

utterance: I will be needing your phone number.

utterance: my phone number is four eight zero.

utterance: four eight zero.

utterance: nine four one.

utterance: nine four one.

utterance: zero seven one two.

utterance: zero seven one two.

utterance: can I have your date of birth.

utterance: no problem, my date of birth is thirteenth of August, nineteen seventy seven.

utterance: ok got that, I will be needing your address.

utterance: this is becoming an interrogation. The line of questionning is becoming too much.

utterance: is there no other way to create an account?

utterance: ofcourse, you can create an account on our official website.

utterance: I'm sorry about the stress but we are almost done.

utterance: It's no problem then.

utterance: my address is four eight six six Elmwood Avenue Scottsdale, AZ eight five Sorry.

utterance: five one.

utterance: four eight six six Elmwood Avenue Scottsdale, Arizona eight five two five one, correct?

utterance: Yes.

utterance: what is your zip code.

utterance: nine nine five two four.

utterance: nine nine five two four correct?

utterance: yes.

utterance: you will need to provide me with your social security number.

utterance: ok, the nember is nine six five two.

utterance: nine six five two.

utterance: sorry nine nine five two, I made a mistake.

utterance: ok no problem nine nine five two.

utterance: six four six one zero.

utterance: six four six one zero.

utterance: nine six five two six four six one zero, correct?

utterance: Absolutely right. I hope the interogation is over.

utterance: it's just one last step to completing the process.

utterance: okay.

utterance: please chose a security question.

utterance: What is a security question and can I just choose any?

utterance: this is a question that helps you authenticate and secure your account.

utterance: you chose from a range of questions five questions.

utterance: either, What is your mother's maiden name?, What is the name of your childhood best friend?, What is the name of your high school?

utterance: it's enough, I will just go for the first question what is my mother's maiden name.

utterance: her maiden name is Stones.

utterance: ok thats noted.

utterance: just hold on a few seconds, your account is almost set.

utterance: ok no problem.

utterance: it's all set. Your account is now ready. A message has being sent to your phone.

utterance: wow! I just got it.

utterance: it's my pleasure sir, would you like to create a plan now sir?

utterance: no no no, I would prefer to do that some other time. I'm scared of getting hooked on with unlimited line of questioning.

utterance: Can I get informations on your website?

utterance: Yes you can sir.

utterance: then that will be all.

utterance: Ok sir, thanks for creating an account with us, do enjoy the rest of your day sir.

utterance: thanks.


utterance: Hello, thanks for calling Riverbank Insurance customer service. My name is Henry, How can I help you?

utterance: I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.

utterance: I can help you rectify the issue, I will be needing some details from you.

utterance: Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.

utterance: That won't be an issue. We will get it all sorted.

utterance: First can you give me your first name.

utterance: My name is Jerald Paulus.

utterance: Which of it is your first name and which of it is last name.

utterance: Jerald is my first name while Paulus is my last name.

utterance: the right spelling for Jerald is G.E.R.R.A.R.D and your last name is spelled as P.A.U.L.U.S, correct?

utterance: The first name is misspelled, the right spelling is J.E.R.A.L.D.

utterance: So sorry about that. What about the last name, is it.

utterance: Yes it is correct!

utterance: Ok then, please provide me with your date of birth.

utterance: My date of birth is seventh of August ninteen sixty two.

utterance: Ok Jerald, can you provide me with your customer number.

utterance: Can you give me few seconds let me get that my diary.

utterance: Ok no problem.

utterance: Ok are you there.

utterance: Yes go on.

utterance: The customer number is an eight digit number right.

utterance: Yes it is correct!

utterance: The number is four four three.

utterance: Four four three.

utterance: Two five one.

utterance: Two five one.

utterance: Five five.

utterance: Five five.

utterance: Can you give me the date this transactions occurred and the time.

utterance: The transaction ocurred on the just a second.

utterance: It occurred on the twenty second of September around two pm.

utterance: Ok when did the second transaction occur.

utterance: That one happened around twenty fifth of September around six pm.

utterance: Ok I can see the transaction now just give me a few seconds while I lodge your claim.

utterance: Alright, please take your time.

utterance: Ok! I'm done now. Your claim has being filed and logded.

utterance: Really thats quite fast.

utterance: Yeah! I will provide you with your claim number.

utterance: Ok! Can the number be sent via text.

utterance: Yes it can.

utterance: Ok I will prefer that.

utterance: Just hold on you should receive it anytime from now.

utterance: I just received a string of numbers now.

utterance: That should be it.

utterance: Is it a ten digit numbers.

utterance: Yes that is correct.

utterance: That settles the billing issue. You said you wanted to change your payment preference too, correct?

utterance: Yes I will like to get that done once and for all.

utterance: I can see from the records I have here that you run a monthly payment plan preference.

utterance: Thats absolutely correct.

utterance: We are to change it to a yearly payment plan?

utterance: That will be most appreciated.

utterance: Ok sir, it's done.

utterance: Thanks so much.

utterance: The pleasure is mine.

utterance: Please is there any other thing you will like me to do for you.

utterance: No, that will be all.

utterance: Alright then, thank you for choosing Rivertown Insurance, do have a nice day. Bye.