utterance: Rivertown Insurance. Good afternoon. This is Monica. How are you doing today?

utterance: Hello, good afternoon. I've always tried to reach the call centre but theyv'e always placed me on hold for so long that I lose my patience and hangup without getting to talk to anyone..

utterance: Oh, I'm so sorry about that. We get so many queries, so most of our agents are usually busy, attending to our numerous customers. We are so sorry. Can I know your name, please? But before that, I would like to inform you that this call is being recorded to help us optimize our services to you.

utterance: Wait no, you guys also record calls? Is there even any privacy in this country anymore? Why's everyone.

utterance: #Err we are sorry if this feels like your privacy is being intruded. It's just standard procedure for.

utterance: That's what you all say. Standard procedure, for what exactly, please?

utterance: #Um so the conversations we have with our customers are actually recorded for our dispensation to your requests to be assessed. I can assure you the recordings are used strictly for that purpose. #Uh our company holds it's customers and their interests in high esteem, so be assured we wouldn't do anything to jeopardize your privacy Sir.

utterance: Hm, that's a bit convincing.

utterance: Yes Sir. So can I know your name, please?

utterance: I'm Matt.

utterance: Oh nice to meet you, Matt. #Um how are you doing today?

utterance: Well r better, now that I have someone to attend to me.

utterance: Oh great, that's great. That's why we are here. So what can I do for you, Matt?

utterance: So initially, when I was trying to get to you guys last week, I just wanted to change my address.

utterance: Okay?

utterance: Yeah, but now I would like to cancel one of my plans too.

utterance: Alright if I get you correctly, you would like to change the address on your file, and also cancel one of your plans?

utterance: Exactly what I just said. I would like to change my address and cancel one of the plans I'm subscribed to.

utterance: Alright, that's not a problem Sir. So here's what we're going to do. We take it step by step, beginning with the change of address, then we move to cancel the plan you wish you to cancel, okay?

utterance: Okay. #Uh what details do I need for my change of or in short, what is involved for the change of address?

utterance: Yeah r so first, I'm sure you're effecting the change because you have either moved to a new address or you plan to do.

utterance: Yeah, yeah, I'm moving with my family to Tenesse next week.

utterance: Oh great. Tennesse is wonderful.

utterance: Yeah, yeah, I'm actually moving for job reasons. I just got a job over there, so I have to move for ease. And that's because

utterance: Oh okay, great.

utterance: What?

utterance: No no, continue please.

utterance: #Uh alright, I was just saying that wait, you know what? I should not bore you with all these details. So I'm moving to Tenesse next week, yeah.

utterance: Oh no, it's fine. But yeah, that's great, so I'm just going to ask a few questions to verify your identity, and then we effect the change to reflect your new address.

utterance: Okay then.

utterance: So can I have your full name, that is, your first name and your last name in that order, and your date of birth as well.

utterance: #Uh my first name is Matt and my last name is Gregory. Sorry, I forgot the other question. I think you were asking

utterance: Your date of birth.

utterance: Yeah, yeah, thanks. My date of birth. I was born on the eight of March, nineteen seventy-five, alongside my twin, Mattias.

utterance: Oh I see. That's good to know. #Err so right now, I need your customer number.

utterance: My customer number? Isn't it that eight-digit number? I do not have it here, but let me see if I can recall it. It should be

utterance: Oh, you don't have to stress. You could just check the Welcome Email that was sent to you when you newly created your account with us. The details are there.

utterance: Okay, let me check the wait, could you hang on a second? I think the mail's part of those my son mistakenly wiped recently. It's been causing me lots of trouble since I lost those emails, because I have a lot of vitals there, asides even this. Is there like a way we could work around this, because I do not even know where the last mail copy I got from you is at the moment.

utterance: Oh so sorry about that. But yeah, it's not a problem if you cannot access the email anymore. You could just give me your phone number, your SSN and the answer to your security question instead.

utterance: Uh-oh! I have to provide these much details just to confirm I own the account? #Um wait, can't I just do this myself on the portal?

utterance: #Err yeah, but that's because we cannot get your customer number at the moment. It would have been easier with that. And yeah, you can do it yourself, but it's still the same procedure there too.

utterance: Oh really. Well r my phone number is four six nine.

utterance: Mhm?

utterance: five five five.

utterance: five five five?

utterance: six zero seven four.

utterance: Okay, great. So your phone number is four six nine five five five six zero seven four?

utterance: Yap.

utterance: Okay, great now your SSN?

utterance: That's r four four nine zero two.

utterance: You said four four nine zero?

utterance: No, I said zero two.

utterance: Okay, I got it. #Err you can go on with the rest.

utterance: #Um I stopped at r zero two? Okay yeah, that's where I stopped, then six nine two eight.

utterance: That's six nine two eight?

utterance: Yap.

utterance: Okay, great. Alright, so now, can you tell me the answer to your security question, please?

utterance: #Err I guess that was Dan? Yeah, it was Dan.

utterance: Perfect! Now that we are done verifying your identity, I'll need the full addresses, both the old and new to effect the change.

utterance: Like you need me to call out the old and new addresses to you?

utterance: Yeah exactly, so we can effect the change, as you requested.

utterance: Whew! Okay. I'm currently staying at one forty-eight B, Hillcrest Road, Dallas, Texas, which will be the old address. Did you get that?

utterance: Yeah, r you said one forty-eight B, Hillcrest Avenue, Dallas, Texas, right?

utterance: No no no, not Avenue, I said Hillcrest Road.

utterance: Oh, my bad. I'm sorry. I probably heard you wrong. Alright, that has been corrected, so your new address, please?

utterance: Hm, so I'll be moving to three twent-four Laurent Road.

utterance: Laurent Road.

utterance: Yeah, Nashville, Tennesse.

utterance: Perfect! So your new address in your file will now reflect three twenty-four, Laurent Road, Nashville, Tennesse.

utterance: Great, thank you.

utterance: Yeah, you're welcome. So you mentioned you wanted to cancel one of your plans?

utterance: Yeah, yeah, I want to cancel.

utterance: Okay, which one of them do you wish to cancel, because I can see here you're subcribed to the Homeowner and Automobile plans.

utterance: Yeah, I would like to cancel the car plan.

utterance: Oh, the automobile plan? Alright, May I know your reason for cancelling, please?

utterance: I r so I-I thought about, like I heard about this you know what? I think I'll I should discuss with Annie what she thinks before I cancel. #Err sorry, Anita is my wife, and I just had a second thought about cancelling and realized I had not even informed her just yet about the cancellation, so I think I should inform her first. Thank you, and sorry for bothering you.

utterance: #Ah, not a problem at all Sir. Take your time please.

utterance: Okay, great. Thank you. But r so if I'd eventually cancel, what do I need to do? Do I have to call back, or is it something I can do on the portal myself?

utterance: #Err you might actually have to call us back, as the self plan cancelling feature is currently disabled on the portal Sir.

utterance: Whoa! Really? Your mode of operation is so outdated. I literally have to call you for ever ything, and it's not like you're always available to answer. So annoying!

utterance: We are sorry for the discomfort Sir. We actually had the feature enabled before, but you know, it was disabled as we noticed some customers who are not so tech-oriented would mistakenly cancel a plan and would call us, complaining about we suddenly cancelling their plans. So we disabled to avoid such occurrences. We are actually currently working on a lasting solution to that, but until then, you may have to call us to help with plan cancellation and a few other things. And about the.

utterance: Well I guess we have to get used to waiting long on the phone for long to be attended to then.

utterance: #Err About the availability, like I said earlier, please understand that we have many agents tending to the unending needs of our numerous valued customers, so you might experience r a slight delay. But please note that we take our time to attend to all our customers, without leaving any query unanswered, so if you cannot wait for the queue on the phone, you may just leave us an email, and we will definitely respond.

utterance: I guess the email option does it for me.

utterance: Great, great. We are always glad to help.

utterance: Mhm.

utterance: Is there any other question you would like to ask, or is there anything you would like me to do for you?

utterance: Nah, thanks. I just asked everything I needed to ask.

utterance: Okay, great. Please, should you have any questions in the future or anything you would like us to help you with, please, feel free to reach us here, or you could drop an email, we will respond as quickly as possible.

utterance: Hm, alright.

utterance: Okay, so mister Matt, thank you for being our valued customer. We hope to continue serving you.

utterance: Yeah, thanks.

utterance: Do enjoy the rest of your day.

utterance: You too.

utterance: Okay, bye.

utterance: Yeah, bye.


speaker_role: Agent

utterance: Hello, Good afternoon, my name is John, what can I do for you today?

speaker_role: Customer

utterance: Hi sir, how are you doing today?

utterance: I am fine ma, please call me John ma'am.

utterance: Oh my bad I am sorry.

utterance: it's okay.

utterance: my name is Jessica by the way.

utterance: okay, Jessica, how are you doing and how may I help you today?

utterance: I'm great thank you, I got to find out about Midas insurance company through a friend few days back and I heard you guys have great plans and I thought I should call to create an account and enroll in a plan.

intents: CreateAccount EnrollInPlan

utterance: okay, thats great, you are welcome, thanks for contacting us ma'am, and I promise you won't regret opening an account with us.

utterance: I hope so though.

utterance: I assure you ma'am.

utterance: if you say so then, okay. So where do I start from?

utterance: Alright, first of all I will need some of your details so I input them on the system to create the account.

utterance: okay, please carry on.

utterance: your first name and last name ma?

utterance: first name is Jessica and last name is Plate.

utterance: oh-Kay, Jessica Plate. Please your phone number.

utterance: Alright, four three zero.

utterance: four three zero.

utterance: two five nine.

utterance: two five nine.

utterance: six six zero three.

utterance: six six zero three. Oh-Kay.

utterance: yeah, thats it.

utterance: to confirm, I have here, four three zero two five nine six six zero three.

utterance: yeah, it's correct.

utterance: okay, next is security question. To prevent thieves from accessing your account, this session is very important.

utterance: oh-Kay.

utterance: I will call out five security questions now and you are required to choose the one you want and answer it.

utterance: Okay.

utterance: The questions are What is your mother's maiden name?What is the name of your childhood best friend?What is the name of your high school?

utterance: okay.

utterance: What is the name of your first pet?. What is the name of your favorite teacher?

utterance: okay, I will go with the third question that asked about childhood best friend please.

utterance: thats the second question actually. But do you confirm that you are going with that?

utterance: yes, the one involving my childhood best friend. I can't forget her easily.

utterance: okay, please what is the answer to that ma'am?

utterance: her name is Maltida.

utterance: okay, now I need your date of birth.

utterance: alright it's the fifteenth of December, nineteen ninety one.

utterance: okay, thanks. Next is your street address.

utterance: oh-Kay, I live at five two sixty-five Townsend avenue, Illinois.

utterance: okay, your zip code?

utterance: two four six.

utterance: two four six.

utterance: one two seven.

utterance: one two seven. Okay, thats two four six one two seven.

utterance: yes, thats correct.

utterance: please call out your social security number.

utterance: okay, please hold on let me bring it out.

utterance: okay, I'm here for you.

utterance: Alright, it's two seven seven.

utterance: two seven seven.

utterance: zero zero four.

utterance: zero zero four.

utterance: six two three.

utterance: six two three.

utterance: yeah, thats it.

utterance: okay, so it's two seven seven. zero zero four. six two three. right?

utterance: yes, thats correct.

utterance: okay, your account has been created successfully, may I have your email address so you can receive important updates as regards your account.

utterance: yeah!!! It's Jessie five zero two at Gmail dot com.

utterance: okay, thank you. Your login details has been sent to your mail.

utterance: okay, thank you very much.

utterance: would you like to enroll in any plan now.

utterance: yeah, I would like to do that now. But please can I call back and we continue this conversation.

utterance: yes, please. You can reach any of our agents anytime you are ready and he or she would help you.

utterance: okaywhat if I want to speak to you directly? Is that possible?

utterance: its under probability, except you want me to call you specially.

utterance: yeah, thats great!!!. Would like that.

utterance: okay, is there a time that is comfortable for you ma'am.

utterance: Yes, in two hours time. Thats by three thirty p. m.

utterance: okay, will sure do that ma'am.

utterance: alright, got to go nowwould be expecting your call later.

utterance: alright ma. Thanks for contacting Midas insurance customer care line.

utterance: you are welcome.

utterance: and welcome to the family. Do have a lovely afternoon.

utterance: thank you.

utterance: Bye!!!

utterance: Bye Bye!!!


utterance: Hello this is Craig with Rivertown Insurance. How are you doing today?

utterance: Oh hey there. I am doing great actually. How about you?

utterance: I am doing fabulous. Thanks for asking. How can I help you today?

utterance: Well I am wanting to see if I can set up a way to like pay automatically? Instead of my bill in the mail I just want to do it online or something.

utterance: I can help with that. No problem. Let's get started here with your fisr and last name please.

utterance: Yeah my name is Wendy Jimenez.

utterance: Thanks Wendy. Can you please spell both your first and last name for me?

utterance: Ok. Wendy is W E N D Y and Jimenez is J I M E N E Z.

utterance: Alrighty I have that entered correctly it looks like. Ok so do you have your account number handy today?

utterance: Uh no I don't. I was hoping you can just look it up I have yeah..

utterance: No problem at all. I will just need to get a little more inofrmation from you if that's okay?

utterance: Yes of course. What do you need?

utterance: I need to first get your date of birth please.

utterance: Six twenty one oh one.

utterance: So thats is June twenty first two thousand and one?

utterance: Yep that's right.

utterance: Wonderful can you please now provide me with your social security number?

utterance: Yeah it's nine zero nine one six five four two seven.

utterance: Let me just have you repeat that I apologize I had a hard time hearing you for some reason.

utterance: Oh sorry yeah let me go in another room my boy friend has the tv super loud in here. One second.

utterance: No problem. I can wait.

utterance: OK here we go thats better so my social security number is nine zero nine one six five four two seven.

utterance: So let me juts repeat that back to you nine zero nine one six five four two seven? Does that sound correct?

utterance: Yep sure does.

utterance: Ok and one more thing here to get us in to your account to take a look I will need you to please answer a security question.

utterance: OK sure no problem.

utterance: Let's see here ok so I need to know what the name of your favorite teacher was?

utterance: Oh ok yeah that would be mister Floyd. My fifth grade teacher.

utterance: Wonderful looks like we are in. So let's me see here you were wanting to change your payment preference? Is that correct?

utterance: Yeah so I keep getting my bill in the mail and want to see if I can like set up repeating payments on like a card or something?

utterance: Certaiinly. That is something we can do. I do not see a card on file at this point. What card would you like to add?

utterance: Oh good question let me look ok here it is I found it here. it is a visa card. Is that ok?

utterance: It is. I will first need you to read me the numbers off the bottom front of the card.

utterance: Ok so ok four six seven two nine nine one four three nine eight one six six three two.

utterance: OK let me just read that back to you. You said four six seven two nine nine ine four three nine eight one six six three two?

utterance: Yep.

utterance: Okay next can you tell me the name on the card exactly as it appears?

utterance: Yes Wendy J. Jimenez.

utterance: Thanks Wendy. Now can you please tell me the expiration date on the card?

utterance: Yes ten twenty eight.

utterance: Okay wonderful now last but not least I will need the cvv code for this card.

utterance: Um let me look I just put it away sorry ok it is two nine four.

utterance: That'll do it. It looks like you have a balance of one hundred seventeen dollars and fourty five cents. Do you want to go ahead an pay that with this card?

utterance: Oh geez. Yeah sure go ahead.

utterance: Okay that payment will be charged now. I can now set up a date for your future payments to be made for you. Do you have a preference of a date?

utterance: Oh cool I get to choose! ok so probably the tenth of each month would be good yeah.

utterance: Okay I can do that for you. So your next payment will be deducted on the tenth of September.

utterance: Sounds good to me.

utterance: Ok well it looks like we have your payment preferences updated. Is there anything else I can help you with today?

utterance: Uh no not really. I think that's it. Thanks.

utterance: Ok well then you have a wonderful day. Thank you for calling Rivertown Insurance.

utterance: You too. Bye bye.

utterance: Bye.


utterance: Hi good morning, my name is Steve, thank you for calling, how may I help you?

utterance: Hi Steve, my name is Jane.

utterance: Alright Jane. What can I do for you?

utterance: I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans.

utterance: Jane I'm so sorry about that.

utterance: Okay, what's the way out of this.

utterance: I would like to know if automatic billing is enabled on your dashboard.

utterance: Au-au-automatic what?

utterance: Yes, the automatic billing button is on the left side of your dashboard, kindly check to see if it is enabled.

utterance: Argh, I can't see any button. All I know is my money is gone and I didn't initiate any payment.

utterance: I'm so sorry about that Jane but I really need you to confirm if automatic billing is enabled on your dashboard.

utterance: You sad the button is on the left side of my dashboard?

utterance: Yes.

utterance: I think I found it. It's enabled. Can you disable it already?

utterance: Sure, I can but it would require a few process.

utterance: Okay, please hasten up.

utterance: Okay ma. I need to verify your account but that's after you must have provide some information about yourself.

utterance: What information is that?

utterance: Your first name, last name, date of birth and customer number.

utterance: My first name is Jane.

utterance: J A N E.

utterance: My last name is Austin.

utterance: A U S T I N.

utterance: My date of birth is one zero, one one, one nine seven six.

utterance: Okay, your customer number please.

utterance: Is that the eight digit number on my card?

utterance: yes, it is.

utterance: Okay, it's three six nine one.

utterance: Three six nine one.

utterance: Four zero two zero.

utterance: Four zero two zero?

utterance: Yes.

utterance: Hold on please while I verify your identity.

utterance: Please take your time.

utterance: it says here that the customer number is invalid. Could you call the numbers for me again?

utterance: Sure, three six nine one four zero two two.

utterance: three six nine one four zero two two correct?

utterance: Yes, I mistook the last digit for zero.

utterance: Oh, that's okay. Hold on while I verify your identity.

utterance: Okay.

utterance: Jane Austin, your identity has been verified.

utterance: Okay, so what next.

utterance: Hold on while I proceed to cancel the automatic billing.

utterance: Oh okay.

utterance: This might take a while I hope you wouldn't mind.

utterance: All I want is for it to be disabled.

utterance: The automatic billing has been canceled successfully.

utterance: Oh, thank you Steve.

utterance: You're welcome Jane. Is there anything else I can help you with?

utterance: yeah.

utterance: What's that please?

utterance: Can I find a nearby insurance agent?

utterance: Yes, you can. Where are you located?

utterance: Beverly Avenue, Miami.

utterance: Please provide your zip code.

utterance: Okay, that's two one seven eight six.

utterance: Which contact method type would you prefer, phone number or email?

utterance: Email.

utterance: What's your email address?

utterance: Janeaustin at yahoo dot com.

utterance: Okay noted.

utterance: That's all for now.

utterance: Thank you for choosing our insurance company. Do have a great day. Bye.

utterance: Have a great day too. Bye.


utterance: Good evening, my name is Stacy, thank you for calling, what can I do for you?

utterance: Hi Stacy, my name is Raymond Samson.

utterance: Okay Raymond, what can I do for you?

utterance: You can call me Ray for short.

utterance: Okay that's good.

utterance: I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password?

utterance: I'm afraid so.

utterance: Please tell me there's a way I can get back my account.

utterance: Sure. you'll have to reset your password.

utterance: Oh, good.

utterance: Before we can do that, I'll have to verify your identity, I hope you wouldn't mind.

utterance: Not at all.

utterance: Please provide your first name, last name and date of birth.

utterance: My first name is Raymond.

utterance: R A Y M O N D.

utterance: Last name is Samson.

utterance: S A M S O N.

utterance: It's the Samson with a p, so it's SAMPSON.

utterance: Got it.

utterance: My date of birth is two eight, one two, one nine nine one.

utterance: Okay, next is your customer number.

utterance: I do not have a customer number.

utterance: Ray, all our customers have customer number. It is located at the bottom left of your insurance card.

utterance: That means I'll need my card.

utterance: Yes.

utterance: Oh, I don't have that with me. Can you hold on just a second?

utterance: Yeah, sure.

utterance: Found it. The eight digit number?

utterance: Yes.

utterance: Two nine one zero.

utterance: Two nine one zero.

utterance: Four seven four two.

utterance: Four seven four two.

utterance: it's actually Four seven four three.

utterance: Please listen while I call out the numbers again.

utterance: Okay.

utterance: Two nine one zero four seven four three, is that correct?

utterance: Yes, that's correct.

utterance: Please hold on while details is being confirmed.

utterance: Okay.

utterance: Your details has been confirmed.

utterance: O-okay.

utterance: The email on your dashboard reads Raysampson at gmail dot com, is that right?

utterance: Yes, that's my email address.

utterance: A reset link has been sent to your email.

utterance: Hold on while I check my email.

utterance: Okay. Have you seen the link.

utterance: Not yet. Can you send it again?

utterance: Sure, I'll do that. The link has been sent to you again?

utterance: I've seen it.

utterance: Alright Fred, you'll click on that link and input your new password.

utterance: Okay, I'm doing that. It's done.

utterance: Your password has been reset successfully. You can log into your dashboard to confirm this after the call.

utterance: Okay, is there a way a can do this without having to call the help line?

utterance: Yeah sure.

utterance: Kindly put me through.

utterance: the moment you try to log in and it says incorrect password, you'll click on forgot password and the reset password link will be sent to your mail.

utterance: Oh, it's so simple.

utterance: Yes it is.

utterance: Thank you for putting me through.

utterance: You're welcome. Is there anything else I can else I can do for you?

utterance: Yes. I want to make enquires about your insurance plan types except the life insurance.

utterance: We have the automobile plan, condo plan, home...

utterance: Did you say condo plan?

utterance: Yes, condo plan.

utterance: Okay, you can proceed.

utterance: We also have the homeowner plan, life plan, pet plan and renters plan. .

utterance: I want further details about about the homeowner plan.

utterance: The basic home plan is one thousand two hundred dollars per year, the home preferred plan is one thousand six hundred dollars per year and the home complete plan is two thousand dollars per year.

utterance: whenever I'm ready I'll put a call through.

utterance: Alright Raymond. Is there anything else I can do for you?

utterance: That's all.

utterance: Thanks you for choosing our insurance company. Enjoy the rest of your day.

utterance: You're welcome. Bye.


utterance: Thank you for calling Rivertown Insurance. Max on the line. How are you doing today?

utterance: #Uh Hi Max, I'm Fallon. Good morning. How are you?

utterance: Hello Fallon, I'm well, thanks. How about you?

utterance: I'm good, I'm good, thank you. And how's your day going?

utterance: Going great, Fallon. Thanks for asking. #Err I trust yours is going great as well? But before we proceed, please.

utterance: Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident.

utterance: Sorry to hear that. #Uh but before you proceed with your report, please be informed that all calls to and from the Rivertown Insurance Call Centre are recorded in order to help us serve you better.

utterance: Hm okay okay, yes regular protocol. #Uh can I just report the accident already?

utterance: Yes, definitely, you will report the incident. But first, can I please know what kind of accident you're reporting?

utterance: Oh jeez! It's a car accident for crying out loud! It just happened this morning.

utterance: Oh okay, once again, I'm so sorry to hear that. But for me to be able to log your report, I'll need to locate your file, and I can't do that without verifying your identity. So if you don't mind, I'll need to

utterance: Okay? Like you need to know my name and stuff?

utterance: Yeah yes, I'll actually need your full name, that's your first name and your last name, I'll also need your date of birth and your customer number. Once we are done identifying you, we locate your file, and then we log your report for the Claims Department to review, yeah.

utterance: Hm, and how long does it take the claims people to review the uh-huh you know what? My name is Fallon Westley. What else do you need?

utterance: Okay, Fallon Westley, that's W-e-s-l-e-y, right?

utterance: Nah, mine's with a t, like there's a t after the s.

utterance: Oh oh yeah, I got it now, Fallon Westley. Got it.

utterance: Yeah, okay.

utterance: Okay, Could you please give me your date of birth, and then your phone number?

utterance: Hm, that's first August, nineteen eighty-one, and my.

utterance: #Uh, you said first August, nineteen eighty-one?

utterance: Yeah.

utterance: Alright, you can call your phone number now, please.

utterance: Okay, seven seven five.

utterance: Yeah, go on.

utterance: two nine four.

utterance: Don't worry, just go on.

utterance: Okay, zero nine five two.

utterance: Alright, great. Yeah, can I have your Social Security Number? You may want to call that out slowly, so I get it down correctly.

utterance: Alright, that's six eight zero nine nine.

utterance: #Er could you slow down a bit, so I can get it correctly.

utterance: Oh alright, sorry.

utterance: Yeah, you said six eight zero?

utterance: Yeah, ninety-nine, that is nine.

utterance: Nine nine?

utterance: Yeah, yeah, two nine eight two.

utterance: Two nine eight two, right?

utterance: Yap.

utterance: Okay, so from what I have here, your full name is Fallon Westley, and your date of birth is zero one zero eight nineteen eighty-one, which is first August, nineteen eighty-one, and

utterance: #Uh yeah, yeah.

utterance: Great, and your phone number is seven seven five two nine four zero nine five two, am I correct?

utterance: Yeah.

utterance: Perfect, so just before I take down your report, can you please tell me the answer to your security question?

utterance: Oh, didn't see that coming. Could you please hang on a second, I noted that answer down somewhere but I just hope my baby boy hasn't moved the notepad.

utterance: Oh sure, please take your time.

utterance: Alright, thanks.

utterance: Yeah.

utterance: #Er I think I found it already, yay! It's a color, brown. I can't even remember why I chose brown. Oh, maybe because of my baby boy's eyes or something. Boy's so lovely and just a replica of his father and oh, yeah, sorry, the answer is brown.

utterance: Alright, yeah, it's brown.

utterance: Okay, great. So do I get to give the report now?

utterance: Yeah, sure, please. We were just about getting to that.

utterance: Oh okay, so do I go on or.

utterance: Yeah, sure, sure.

utterance: Alright, so I drove down from work this morning at around ten can't really remember the exact time now, don't know if it matters, but yeah, I drove home with no issues, no collision what'soever, and I parked just right outside my lot, and

utterance: Like you drove down from work, and everything was fine, right?

utterance: Yeah, no issues at all, and

utterance: Okay great, go on, go on.

utterance: Alright, I actually left the office on a coffee break, to steal the time for a quick date, you know, and I actually drove home to pick a file I'll need I had worked on over the night, but forgot to pick it up while going to the office initially. It was more like using a single stone to take down two birds kind of thing, you know?

utterance: Yeah, yeah, I get you. So how and when did the accident happen?

utterance: Yeah, would you just let me get to that? I'm trying to give all the details as much as I can remember them, okay?

utterance: Yeah, sorry. Please, go on.

utterance: Great, so on my way back out of the apartment, I saw my neighbors in the area gathered around my car. I was like, did something happen to my car or what?

utterance: Oh wow.

utterance: When I got close, I noticed a very large dent on the driver's side of the car, like I had a terrible accident or something. Well from what I could gather, a fast-moving car had apparently hit mine while over-speeding and sped off.

utterance: Oh, I'm so sorry about the incident. But just to be clear, where did you say you parked the car?

utterance: Right outside my parking lot.

utterance: Okay okay, noted. Lastly, can I have your driver license number, please?

utterance: #Er hang on a second. Why don't you give me a oh there's no need for that, sorry. I got it already. So it's four seven two nine nine eight two five.

utterance: #Er it ends with nine nine eight two five, right?

utterance: Yeah, so what next, or is that all I have to do, just to narrate the incident? I thought I would get to make a claim, or how do I go about it?

utterance: Yeah, so you can actually make a claim. Would you like to make one?

utterance: Yes, definitely. Isn't that the end goal of reporting the incident in the first place?

utterance: Okay, yeah, so I have logged your reports into your file, which will be transferred to the claims department for review.

utterance: Okay?

utterance: Alright about making your claim, do you have pictures of the dent? If you don't, please take clear pictures of the dent.

utterance: Okay, I already did that. I know I have to file some report at a police station.

utterance: Yeah, exaclty. #Uh you will need to file an FIR, that's the First Information Report at the nearest police station to you, and after that, you submit the report, the clear photo evidences, and yeah, of course, you need your policy documents as well.

utterance: Alright, and that's it?

utterance: #Er yeah, our team will review the documents and send a surveyor to come examine the car, and if it passes the evaluation, you get the settlement to fix it.

utterance: If it passes? What do you mean, If it passes? I just told you how it all happened, and you say if it passes?

utterance: Actually it's not in my capacity to assure you or not, but just do the needful by getting the documents, and your evidences as well, and the team will look into it. May I confirm if you understand all I've just said?

utterance: Yeah, your team will look into it, isn't it?

utterance: Yeah, yeah, but that's after you have forwarded all the necessaries for consideration. Kindly note that, ma.

utterance: Hm, okay.

utterance: Yeah. #Er is there any other thing you would like to ask or for me.

utterance: #Uh so how long does it take, the review?

utterance: Actually, the review takes between three business days to ten business days. After that, you get a check once the case is settled.

utterance: Whew! I better prep myself to hitch a ride back home with colleagues from work for at least, the next two weeks, isn't it? So much for an insurance company!

utterance: We apologize for any inconvenience this may cause you, ma.

utterance: Mhm, yeah.

utterance: Should you have any other or further questions in the future, or you need our assistance, please do not hesitate to call us or leave us an email. Thank you for choosing Rivertown Insurance.

utterance: Yeah.

utterance: Do have a great day, ma.

utterance: Yeah, you too.

utterance: Bye.

utterance: Bye bye.


utterance: Hello, thanks for contacting Solid Insurance company.

utterance: Hi, Good day.

utterance: Hope you are having a great day?

utterance: I hope for better days ahead.

utterance: Hope everything is fine?, How may I help you today?

utterance: I went to the hospital for check up and I was m..diagnosed of a particular sickness that require urgent financial intervention.

utterance: oh.so sorry about that.

utterance: No problem, thank you, I will like to file a health claim.

utterance: Sure thing, we can help with that.

utterance: Mhm.

utterance: Please provide us with your first name and last name.

utterance: My name is Jonathan Praise.

utterance: mister Jonathan Praise right?

utterance: yep.

utterance: May I have your date of birth and customer number.

utterance: My date of birth is July seventh, two thousand and two.

utterance: July seventh, two thousand and two. Is that correct?

utterance: Yeah.

utterance: Your customer number is next, could you please read it out seven one nine.

utterance: Ok, five two two.

utterance: Five two two.

utterance: seven one nine.

utterance: seven one nine.

utterance: four six.

utterance: Four six.

utterance: Mhm.

utterance: five two two seven one nine four six. Is that correct please?

utterance: Yes it is, Please what is involve in making a health claim please?

utterance: Nothing much, after the confirmation of your identity that I will confirm now, a link will be sent to your mail, where you can fill the necessary form.

utterance: Ok then, thanks.

utterance: Please hold on, while I verify your identity, your insurance policy is health and automobile right?

utterance: Please take your time, yeah you are right.

utterance: Thanks for you patience, identity confirmed.

utterance: Thanks.

utterance: Please provide us with your email address.

utterance: Ok, pjonath one two two at gmail dots com or Jonathanpraise at yahoo dots com.

utterance: Ok, thanks, a link will be sent to your email right now, please do well to fill in the necessary information.

utterance: I will do that right now.

utterance: when you are done please submit, so we can assess and approve your claim.

utterance: Thanks.

utterance: Is there anything else we can do for you.

utterance: m...yeah, please how can I find an agent in my environment.

utterance: We have our agent across the State, do you wish to be contacted through your address or phone number.

utterance: I prefer the phone please.

utterance: Ok, please provide your phone number so you can be contacted.

utterance: nine zero seven.

utterance: nine zero seven.

utterance: two eight three.

utterance: two eight three.

utterance: four four zero three.

utterance: four four zero three.

utterance: Thats all.

utterance: nine zero seven, two eight three, four four zero three, Is that correct.

utterance: Yeah it is.

utterance: Our location agent will contact you, feel free to let them know how they can help you.

utterance: No problem.

utterance: if any other questions arise, please feel free to contact us anytime.

utterance: Sure thing.

utterance: Thanks so much for calling.

utterance: You are welcome.

utterance: Goodbye.

utterance: bye.


utterance: Hello. Good morning, Suzanne on the line. thanks for calling Rivertown insurance company. May I know who is speaking and how may I help you?

utterance: Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.

utterance: Oh great! Thats a good decision you made there as it is the first step to having a wonderful experience with us.

utterance: Thank you.

utterance: So, Rivertown insurance is an insurance company that provides insurance for pets, life, automobiles, homeowners, rents, etc and there are several plan types for each of them, each having it's own policies.

utterance: Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.

utterance: If I may ask, what inspired you in making these decisions?

utterance: Actually, Ive always wanted to get an insurance for my automobiles but what inspired me recently was a friend of mine who recently had a ghastly accident, thank God he was saved but his car was destroyed beyond repair.

utterance: Oh goodness...

utterance: So I just feel like if he had insured his automobile, he would have been the luckiest man ever even after been saved from the accident.

utterance: Yeah...thats very correct. Okay, now I think we can go ahead with the account creation, Ill need some of your details and Id like to get them as I make requests for it.

utterance: Okay...I gottcha.

utterance: Before we go ahead with that, for more enquiries about the companys profile and recent activities weve been carrying out, you can check the companys website or our social media pages for more details.

utterance: Oh that would be great, Id like to have the social media handles and the link to the website so that I can check them out after this call.

utterance: Sure, I can help you with that. Can I have your first name and last name please?

utterance: My name is John William.

utterance: Okay...one second please.

utterance: Alright.

utterance: Okay...just for confirmation, the William doesn't have a letter s, right?

utterance: No it doesn't.

utterance: O-okay, W.i.l.l.i.a.m. Can I get your ten digit US telephone number?

utterance: Okay...seven six zero.

utterance: Seven six zero.

utterance: Six four six, eight two eight two.

utterance: Seven six zero six four six eight two eight two...is that correct?

utterance: Yep..thats it.

utterance: Good.. youll be getting our weekly and monthly reminder messages through that number.

utterance: Alright.

utterance: Okay, now can I have your date of birth.

utterance: August the tenth, nineteen eighty two.

utterance: Okay- August the tenth, nineteen eighty two, just a moment please.

utterance: Yeah sure.

utterance: Thanks! Your street address and your ZIP code?

utterance: Okay, thir-ty four Date Palm drive, Cathedral City, Riverside, California.

utterance: Okay...ZIP code please.

utterance: a second please.

utterance: Sure.

utterance: Nine two two three four.

utterance: Good. Ill also need you to give answer to a security question.

utterance: Oh okay but since it's a security question, isn't it supposed to be personal.

utterance: Of course, you shouldn't disclose this to anyone but Ill need it cos I'm the one helping you with the account opening.

utterance: Alright then. So what's the relevance of this security question?

utterance: It is needed in cases whereby you forgot your password while trying to login your account, so it's more like a recovery question for your password.

utterance: Oh I see..perfect, we can go ahead with that.

utterance: What is the name of your high school?

utterance: Wow...I guess I got a lucky security question.

utterance: (Laughter) yeah, afterall no one would ever forget such.

utterance: Cathedral high school (boys), Elysian Park, Los Angeles.

utterance: Okay...one second to type this please.

utterance: Alright.

utterance: Los An-geles okay. Great. So that would always be the answer to your security question anytime it is needed.

utterance: Okay, thanks. Would that be all the details needed for creating the account?

utterance: No...your social security number would also be needed please.

utterance: Alright....a second please. Ill need to look for it.

utterance: Sure. Please take your time.

utterance: The social security number, the nine digit one right?

utterance: Yes exactly. Could you read out the number please?

utterance: Yeah...five four five-zero one- eight two six three.

utterance: Yeah thats right.

utterance: Great! That would be all the necessary details needed for creating an account with Rivertown Insurance. Youll get a message in the next twenty four hours which confirms that an account has been created in your name.

utterance: Okay...Ill look forward to that.

utterance: In the message which would be sent to you through the phone number you gave us in your details, is a link which leads you to enroll for an insurance plan.

utterance: Alright...I guess thats where I can choose to insure my automobiles.

utterance: Exactly. Here the insurance agent who is in charge of enrolling customers into a plan would attend to you when you put a call through.

utterance: Thatd be absolutely great. I really look forward to that and I can't wait to be fully enrolled so I can enjoy the benefits attached to the insurance policies of your organization.

utterance: We also look forward to doing business with with and were super glad that you chose us amongst several other insurance agencies.

utterance: Mmh..good.

utterance: Yeah, thanks. Just so you know, our insurance programs allows you to combine your basic auto insurance with your preferred insurance renewal. By combining these insurance policies, you can lower your policy costs and provide a quicker turn around for your claims.

utterance: Wow...thats sounds like a good one. Although I do not have a complete understanding of that yet.

utterance: Yeah...as time goes on, youll get to understand better and be more familiar with those termiss.

utterance: Absolutely.

utterance: At the end of this call, you will get a message which entails the link to the companys website and social media page where you will get to see more information about the insurance plans and policies. I believe this would also help you to have a better understanding of your automobile insurance which you're planning to enrol for, pending the time your account would be created.

utterance: Yeah, Thanks, Ill appreciate that.

utterance: You are welcome. One more thing, kindly rate our customer service on the website on a scale of one to five based on your satisfaction.

utterance: Alright. Ill do that.

utterance: Thanks once again for choosing Riverside insurance agency. We look forward to more pleasant moments with you.

utterance: Same here.

utterance: Have a beautiful day ahead sir.

utterance: You too. Bye for now!

utterance: Bye.


utterance: Good evening, my name is George, how may I help you?

utterance: Good evening George, my name is Kristen Samson.

utterance: Okay.Can I call you Kristen?

utterance: yeah sure.

utterance: Kristen, what can I do for you?

utterance: I I'm a new customer and I want to enroll in an insurance plan.

utterance: thats no problem Kristen, you'll need to create an account first.

utterance: can you help me create an account?

utterance: Of course yes. I would need some information about you to do that, can I proceed?

utterance: Yes, I hope they won't be difficult questions.

utterance: Not at all, can I proceed?

utterance: yes you can.

utterance: can you provide your first name, last name and phone number?

utterance: My first name is Kristen.

utterance: K R I S T E N?

utterance: No, it's CHRISTEN.

utterance: Okay Christen, you can proceed.

utterance: My last name is samson.

utterance: S A M S O N is that correct?

utterance: yes it is.

utterance: Your phone number please.

utterance: Two one eight.

utterance: Two one eight.

utterance: Seven nine seven.

utterance: Seven nine seven.

utterance: Zero six five zero.

utterance: Zero six five zero?

utterance: Yes that's it.

utterance: Okay for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.

utterance: I'd prefer my mother's maiden name and that is Steve.

utterance: Next is your date of birth, street address and State.

utterance: my date of birth is two one, zero seven, one nine nine three.

utterance: Two one, zero seven, one nine nine three?

utterance: Yes, thats correct.

utterance: Please proceed with the next detail.

utterance: Street address is two six, Flow Avenue.

utterance: Two six, Flow Avenue. Okay, what's your State of residence.

utterance: Florida.

utterance: Flo-rida.

utterance: Is that all?

utterance: No, I've got few more questions.

utterance: Okay shoot.

utterance: next is your City, zip code and your Social Security Number.

utterance: My city is Abington MA.

utterance: Abington MA.

utterance: Zip code is seven two nine one.

utterance: Seven two nine one.

utterance: what's the next detail?

utterance: Social Security Number.

utterance: Six three nine.

utterance: Six three nine.

utterance: Eight zero zero.

utterance: Eight zero zero.

utterance: Five four zero.

utterance: Five four zero. Is that correct?

utterance: sure.

utterance: Your account has been created succesfully.

utterance: O-o-kay.

utterance: Which of our insurance plans do you want to enroll in?

utterance: the thing is I don't know about your plans, could you tell me about your insurance plans?

utterance: sure. We have the automobile plan, the condo plan.

utterance: Condo plan?

utterance: Yes, condo plan. We also have the Homeowner plan, life plan, pet plan and renters plan.

utterance: O-kay.

utterance: Which would you like to enroll in Christen?

utterance: the homeowner plan.

utterance: We have the basic home which is one thousand two hundred dollars per year, we also have the home preferred plan which is one thousand six hundred dollars per year and we have the home complete which is two thousand dollars per year.

utterance: I'd go for the home complete plan.

utterance: Thats two thousand dollars per year.

utterance: Yes. How do I make payment.

utterance: I'll need your credit card number, expiration date and CVV.

utterance: Okay, my credit card number is one six seven zero.

utterance: One six seven zero.

utterance: Nine one two six.

utterance: Nine one two six.

utterance: Six three eight zero.

utterance: Six three eight zero.

utterance: One seven five four.

utterance: one seven five four.

utterance: The expiration date is zero two, two zero two four.

utterance: Ze-ro two, two zero two four?

utterance: Yes. The CVV is nine four two.

utterance: Kindly proceed to make payments.

utterance: You said the fee is two thousand dollars per year?

utterance: Yes, thats correct.

utterance: Hold on please, the transaction is in progress. Payment made.

utterance: Hold on whille I confirm your payment.

utterance: Okay.

utterance: your payment has been made successfully.

utterance: How long will it take for the plan to be effective?

utterance: It is effective already since your payment has been confirmed.

utterance: Okay, thank you so much.

utterance: Is there anything else I can do for you?

utterance: that will be all for now.

utterance: Thank you so much Christen for your time. Do have a lovely evening.

utterance: Yeah, you too. Bye!


utterance: Hello, Good morning, My name is Katryn, how may i help you.

utterance: Good morning to you too, My name is Tom Jackson, how are you katryn?

utterance: I'm fine sir, how about you?

utterance: I'm Great too thanks.

utterance: How may i help you mister Tom.

utterance: um...i need help removing a dependent from my insurance plan.

utterance: hmmm...okay, May i ask why Sir.

utterance: its nothing serious actually, he already has a coverage with my ex-wife, so don't want to waste cash.

utterance: okay... before i remove him, i would like to confirm your identity first by asking some few questions...may I?

utterance: Yes you can please.

utterance: okay. please help me with your customer number and please be advice that it comes with an extra cost and it will be added to your next payment date, which is August thirty first, twenty twenty one.

utterance: okay, no problem with that. the number is two four.

utterance: two four.

utterance: eight three nine.

utterance: eight three nine.

utterance: four two six.

utterance: four two six.

utterance: yeah, that's it.

utterance: okay, thanks, to confirm this you said, two four eight three nine four two six right?

utterance: yes!! correct.

utterance: okay..next i need your date of birth and do you confirm that Jackson is your surname, while Tom is your first name.

utterance: Yes, in that other.

utterance: ok..

utterance: date of birth is fourteenth of June nineteen sixty eight.

utterance: okay.. thank you sir. kindly hold on, while I confirm this details.

utterance: Okay ma.

utterance: thanks for your patience, please can i have your policy number?

utterance: which is that?

utterance: um..the ten digits given to you after registering your plan.

utterance: ohhh..okay, seen.

utterance: okay.

utterance: its five seven nine three.

utterance: five seven nine three.

utterance: eight four two zero.

utterance: eight four two zero.

utterance: zero six.

utterance: zero six..

utterance: yeah..thats it.

utterance: To confirm you said, five seven nine three eight four two zero zero six.

utterance: yes!!

utterance: okay.. thanks, i can see you and your dependent enrolled in whole life plan sir.

utterance: exactly.

utterance: please can i confirm the surname and first name of your dependent.

utterance: oh for creazy sake! can you just get on with it, tired of all this questions.

utterance: I'm am very sorry sir, for security reasons, we are required to know all this before we proceed on anything in anyone account.

utterance: hmmm...okay, just be quick with this, need to do other things this morning.

utterance: Thank you sir..please the names if your dependent.

utterance: His name is Paul Michael.

utterance: okay thank you.

utterance: you are welcome.

utterance: do you confirm the removal of paul Michael from your plan.

utterance: yes i do please.

utterance: okay...done.

utterance: thank you very much.

utterance: can i help you with anything else before completing this conversation?

utterance: nothing else..

utterance: okay..than--.

utterance: sorry, is there any other way this process could have been done without me calling a helpline.

utterance: yes sir, it could be done on your page and i could send the full procedures to your mail.

utterance: okay please do.

utterance: your email address sir?

utterance: oh....its sam dot jackson one at gmail dot com.

utterance: okay...you would get a mail in few minutes now sir.

utterance: okay.. thank you very much for your help.

utterance: thank you too sir, do have a nice day ahead sir.

utterance: you are welcome... have a nice day too.


utterance: Hello, thank you for calling, my name is Thomas, How may i help you today?

utterance: #Err- Thomas, Right or Tom?

utterance: If Tom is comfortable for you, then it's okay sir.

utterance: How are you Tom?

utterance: I am fine sir and you?

utterance: I'm fine too, just bothered about my account.

utterance: What about your account sir?

utterance: I have been trying to login since daybreak, it just seem not to be going through.

utterance: o-okay- The t-.

utterance: Yes!

utterance: What's that sir?

utterance: I have finally gotten through.

utterance: The account sir?

utterance: Yes, i have finally logged in.

utterance: About that, i was just about explaining to you that we undergo general maintenance every first Wednesday of the month and we send notification mails ahead of the period.

utterance: You mean i couldn't login due to the maintenance?

utterance: Exactly sir, the maintenance just ended.

utterance: That makes so much sense then.

utterance: We are so sorry for the inconvenience.

utterance: Not at all, i should have paid attention because indeed the mail came in yesterday morning.

utterance: Yes sir, we send mails forty eight and twenty four hours prior to the maintenance period sir.

utterance: You won't imagine how hard i have been trying only to know that i picked the wrong time.

utterance: Sorry about that sir, is there any other thing i can do for you sir?

utterance: h yes.

utterance: I'm with you sir.

utterance: How do you guys charge my account?

utterance: If you can provide me with a few details i should be able to help you look that up.

utterance: Anything.

utterance: Your full name sir.

utterance: James Fortune fjames three two at ymail dot com.

utterance: James Fortune, got that, your date of birth and customer number.

utterance: Date of birth, twenty five January ninety sixty.

utterance: Okay sir, customer number?

utterance: three five four four four two nine one.

utterance: three five four four four two nine one?

utterance: Yes, that's it.

utterance: kindly give me a few seconds to check through.

utterance: Take your time.

utterance: Okay, James Fortune.

utterance: Yes?

utterance: Sorry, I'm checking through your account, just to let you know I'm still with you.

utterance: Alright.

utterance: You are enrolled for the life plan, pet and auto plan.

utterance: That's correct.

utterance: Okay sir, you billing frequency here says you are on for auto renewal yearly.

utterance: yearly.

utterance: yes sir.

utterance: are there any other billing frequency as you called it?

utterance: Yes sir, we have monthly and yearly to suit your convenience.

utterance: Can i switch from the yearly to the monthly?

utterance: Definitely sir.

utterance: Let me change to monthly please.

utterance: That won't be an issue.

utterance: Okay.

utterance: I'll need you to help me with answering your security question.

utterance: oops can i actually remember the security question?

utterance: It says here to ask of the name of your first pet?

utterance: Oh, Rob, i really loved her you know?

utterance: Rob is correct.

utterance: I can't mix it up, she was a really nice rabbits.

utterance: Rabbits are admirable.

utterance: Are you a pet person?

utterance: Not really.

utterance: okay.

utterance: So do you confirm switching from yearly to monthly billing.

utterance: Yes i do .

utterance: Your new billing frequency will start on the third of September immediately after this current year cycle ends.

utterance: So I'll start the monthly payment on the third of September?

utterance: That's correct sir.

utterance: Do i have to pay on that exact day.

utterance: We advise our clients to pay even before the day.

utterance: i see.

utterance: However we on our part do send reminders ahead of the due date.

utterance: Okay.

utterance: Please note that there's only a five working days grace after which the customer might forfeit the benefits of the plan until renewal.

utterance: I'll do well to do my part then.

utterance: Trust you will sir.

utterance: Yeah, thanks a lot.

utterance: is there any other thing i can do for you?

utterance: oh, i think you have done enough for today.

utterance: just doing my job.

utterance: I understand.

utterance: Please do well to give me rating according to your satisfaction at the end of this call sir.

utterance: will sure do.

utterance: Thank you sir.

utterance: Not a problem.

utterance: Thank you for calling and do have a wonderful day ahead sir.

utterance: You too.

utterance: Bye.


utterance: Hello, thank you for calling, my name is Dan, how can i help you today?

utterance: Hello Dan, How's it going with ya?

utterance: Very well sir, how about you?

utterance: Quite alright, it's really is a nice weather.

utterance: Yes it is.

utterance: m m.

utterance: So what can i do for you today sir-?

utterance: Ben, the name's Ben.

utterance: Alright Ben, let's have you.

utterance: I sold my vehicle today for some cash.

utterance: Okay sir.

utterance: So I want to cancel the auto insurance plan.

utterance: Hope all is well sir?

utterance: Very well, I'm planning to get another one.

utterance: that's great sir but it would have been better if you had inform us prior to the sale.

utterance: Does that mean i won't be able to cancel?

utterance: Not at all sir, it just would have been good to know when your previous subscription would be over, that way we can make a suggestion on when to sell.

utterance: Oh i understand now, i am on the monthly subscription anyway.

utterance: Oh that's great then.

utterance: What are the requirements?

utterance: That won't be an issue as soon as i verify your identity.

utterance: Let's get started right away then.

utterance: Your name and date of birth please?

utterance: Edwards Benjamin.

utterance: Alright.

utterance: Nineteen six seventy five.

utterance: Got that, your customer number?

utterance: sorry?

utterance: Your customer number sir, a unique eight digit provided to you upon registration sir.

utterance: Oh three five two nine six eight seven two.

utterance: three five two nine six eight seven two, correct?

utterance: That's right.

utterance: Do hold on sir.

utterance: Alright.

utterance: Patience Ben, I'm still with you.

utterance: No problem.

utterance: Great, you are currently enrolled on the life, pet and auto plan, yeah?

utterance: Yes.

utterance: And you want to cancel the Auto plan?

utterance: Yes.

utterance: Kindly provide me your policy number for the plan.

utterance: Policy number?

utterance: yes, every plan has their policy number.

utterance: I don't think i have it.

utterance: Do you have access to your mail?

utterance: Yes.

utterance: When was your last payment regarding the auto plan?

utterance: six seven twenty twenty one.

utterance: Okay Ben, i need you to check for communications between you and the company on that day.

utterance: Okay.

utterance: Can you find it?

utterance: Still looking.

utterance: Alright.

utterance: I can see the mail.

utterance: Alright, read me the number directly after the subject.

utterance: okay, Two nine eight four six five nine one.

utterance: Very good.

utterance: Alright, can i close the mail?

utterance: Please do.

utterance: What's next?

utterance: Canceling the auto plan means you will no longer be charged for this service and only have access to your active plans benefits.

utterance: I quite understand that.

utterance: Moreso, the cancellation will result in deduction of certain amount from your account.

utterance: How much is it?

utterance: Checking for you.

utterance: Okies.

utterance: Alright, a sum of two hundred and fifty only.

utterance: Can my current balance cover it?

utterance: You currently have a balance of four thousand and fifty dollars-.

utterance: Go ahead and make the deductions.

utterance: Alright, do you confirm the cancellation of your auto plan?

utterance: Yes please.

utterance: Okay, cancell--ing.

utterance: Alright.

utterance: Cancelled.

utterance: Thanks a lot.

utterance: Date of Cancellation is fourth of August twenty twenty one.

utterance: Okay.

utterance: Alright Ben, is there anything you will like me to do for you?

utterance: is there any other way to do this without calling an helpline?

utterance: As regards this kind of issue, the helpline is your best bet sir.

utterance: Alright then, thank you so much.

utterance: You are welcome, do ensure to rate my service according to your satisfaction at the end of this call.

utterance: Okay Dan.

utterance: Thank you for calling, do have a wonderful day ahead.

utterance: And you too Dan. Thank you.

utterance: You are welcome, bye.


utterance: Rivertown Insurance. This is Scott. How can I be of help?

utterance: #Uh hi, my name is Candy. How's the day going?

utterance: It's going great, thanks. How's yours going?

utterance: Fine, fine, thanks. It's been fine.

utterance: Okay, great. What can I do for you, ma'am?

utterance: #Er so I called like a few weeks back, and I spoke with an agent, Mike, I guess, can't really remember now.

utterance: Yeah, agent Mike? Okay?

utterance: Yeah, so we like I told him of my desire to insure my car, and he told me of your car package, and subsequently sent me a quote.

utterance: Okay, that's you requested a quote for an automobile policy for you car, right?

utterance: Yeah, anyway, I'm interested in the plan, that's why I'm calling.

utterance: Okay, great, so you want to enroll in the automobile plan?

utterance: Yes, I want to.

utterance: Alright, good, so which of the plans exactly are you interested in?

utterance: I just told you. I want to insure my car.

utterance: Yeah, yeah, I know. Did the agent get to explain the plans under the Automobile policy to you?

utterance: Hm, like the Basic Auto and stuff like that?

utterance: Yeah, the Basic Auto, Preferred Auto and the Complete Auto actually, which all.

utterance: Okay, yeah, I remember I chose the Basic plan, but I really do not mind you running me through the plans again, because I really did not get to understand the coverages properly in the email the other agent sent me.

utterance: Oh, sure, no problem. That's why we are here to help you to we are here to advice and help you to make the best decision that suits you. So what part of the policy don't you understand, let's start from there.

utterance: Actually, I just need to understand the plans available under the automobile package and how they work, although, basically, based on what the agent sort of explained, I had it in mind to go with the Basic package, but I think if I know how the rest work properly, I will be confident on which to go for, you know?

utterance: Yeah, I totally understand you. #Uh so starting with the Basic plan, it is the least expensive, costing a thousand dollars a year. So it basically covers the the car owner, that is the driver in events of accidents, you know, like the regular accidents that could happen to anyone. So what the Basic plan does for the driver is that it protects the driver if he or she is held responsible for being the cause of the accident, but the advantage is that it covers the driver regardless of whether he or she actually caused the accident or not, that is, so for instance wait, do you understand all I've just said up to this point?

utterance: Yeah, sure, I'm flowing. So, but what if the driver did not cause the accident, what happens?

utterance: Of course, he or she gets covered. I just mentioned on that, so if a driver is held responsible for an accident, the idea of this plan is to protect the driver from liabilities that may arise from the event. But these liabilities are limited to damages, medical expenses of the injured persons, calculated wages that may have been lost.

utterance: Oh yeah, I was just going to ask if it covers the lost wages as well.

utterance: Y-y-yeah, sure, it does, and it goes on to cover other liabilities the driver may incur as a result of the consequences that may have been sufferd by the injured persons in the accident, and all of this protection is granted the driver whether or not, I guess this was what you asked earlier yeah, so the Basic insurance plan provides the driver with all this protection whether or not he or she technically caused the accident he or she is held responsible for. Actually, a lot of people just opt for this without realizing it may not sufficiently cover some incidents they anticipate, but yeah, you have another question concerning the Basic Auto plan or you understand it already?

utterance: No, I mean, yeah, I understand it better now. You can go on.

utterance: Alright, great. So the Preferred Auto is the second of the plans. So basically, this one covers the cost of repairs you would expend on your vehicle if you were involved in a traffic accident, and this is available to the driver regardless of whoever is responsible for the accident, I mean either the insured driver or the other driver. It also covers the costs of repairs for any damage done to properties by collision of the vehicle, you know, like with tress, buildings, gates and other things in that category. The best.

utterance: #Er wait, sorry, I noticed you mentioned just buildings, trees, gates, and you rounded that off with other things in that category? Could you be more explicit, please?

utterance: Oh yeah, I mentioned that because items in that category are quite much, but just know that basically, it covers almost any property the vehicle collides with. But if you need better clarification, I could send you a bronchure to see an exhaustive list of the whole

utterance: Oh okay, yeah, you can, but I think I get the idea already.

utterance: Okay, great, great. #Er so I was just going to mention the best part of the Preferred Auto plan. So this plan actually provides a replacement option for the insured, like you know, if the impact of the collision is so bad on the vehicle that it is totaled, like it is totally useless, the insured may actually be up for a replacement with a vehicle of the same market price or a down payment for another vehicle. That's how much the Preferred Auto plan covers and all this coverage is available for just.

utterance: #Er that should cost like two thousand dollars, I guess?

utterance: No, funnily enough, it's comes at just a thousand and five hundred dollars a year. Rivertown Insurance has always sought to make insurance affordable and available to everyone, so you may notice our prices may not be on the high side like our contemporaries.

utterance: Hm, I see. But it is a known fact that the premium price might not be an issue, but winning a claim becomes an issue with insurance companies.

utterance: Oh, no, not at all. I cannot speak of other insurance companies, but Rivertown grants claims once it finds the claim to be true and worthy. We hold our clients' best interests at heart, so servicing your needs is our utmost delight. Most people do not come over with concrete evidence or they report late or they do not file the proper documents, so they lose the claim, and they think it's the insurance company trying to eat their money. In fact, we do advise our clients to make use of the service of a lawyer who knows well about insurance. That's to show you how transparent we are.

utterance: #Uh okay, so is it just those two plans because I feel like the other agent mentioned something like Auto Comprehensive or is it the Comprehensive Auto now?

utterance: #Uh I guess you mean the Complete Auto plan, yeah?

utterance: Yeah exactly, Complete Auto, my bad. I actually had the same problem the other day with the other agent, and it's surprising the name is quite simple to remember.

utterance: Yeah, it is. Well, that's not a problem. The major thing is you basically understanding what it is about, right? So the Preferred I beg your pardon, the Complete Auto, I mean, just like it's name, covers all incidents arising from both the Basic and Preferred Auto plans. But that's not all, it also covers more incidents like providing for a replacement if the insured vehicle is stolen or d-damaged, you know, by natural disasters like flood and all that. So yeah, that's about the Complete Auto plan, and this goes for the two thousand dollars you mentioned earlier. Seems like you are a two thousand dollar insurance kind of lady, right? .

utterance: well, maybe, but nah, I don't think I need the Complete package, I mean Plan, but hearing all these now, I think I would just go for the middle one, that's the the one that costs a thousand five hundred dollars, yeah.

utterance: Oh perfect, that's the Preferred Auto you're talking about. Great, so you're enrolling now, right?

utterance: Yeah, I am.

utterance: Great, so I don't think you're an old customer, no?

utterance: #Er no, this is actually my first time with your company.

utterance: Oh okay, that's great. So first of all, welcome to Rivertown Insurance where it's a win-win for everyone.

utterance: Yeah. thank you, thank you.

utterance: Yeah, so now, I'm just going to get down your details, create an account for you, then I enroll you on the Preferred Auto plan. So

utterance: Okay.

utterance: Yeah, so what's your full name?

utterance: I'm Candy Vancouver, and I stay in Atlanta.

utterance: #Er Candy, could you please slowly spell your last name, Vancouver, right?

utterance: Yeah, okay. That's V-a-n-c-o-u-v-e-r, yeah.

utterance: Okay, that's V-a-n-c-u-v-.

utterance: No, you actually omitted the o. There's an o before the v, so it's c-o-u, not c-u.

utterance: Yeah, okay okay, my bad. I'm sorry. Got it.

utterance: Okay.

utterance: Yeah, so can I have your phone number, please?

utterance: Okay, my phone number is seven zero two.

utterance: Yeah, keep going.

utterance: Alright, that's seven zero two nine nine nine two eight five seven.

utterance: Okay, great. So now I'll be asking you a security question right now, so the answer you give will always be used to verify your identity whenever you call or if you need to alter anything on your account with us. Do you understand that?

utterance: Yeah, sure.

utterance: Okay, so what's your favorite color?

utterance: That's blue sorry please, red.

utterance: Okay, so that's red?

utterance: Yeah, red, not blue please. Thanks.

utterance: Great. So can I have your date of birth?

utterance: Okay, I was born on Wednesday, eighteenth February, eighty-six.

utterance: Alright, eighty-six. #Uh your address please, and then the zipcode of your location.

utterance: #Er two fifty-eight Shallow Drive, off Benjamin Road, that's at Phoenix, Arizona.

utterance: The zip code, please?

utterance: Yeah, eight five zero zero two.

utterance: Okay, got it. And then, let's have your Social Security Number now.

utterance: #Er you need that too?

utterance: Yeah, we do. It's part of the identification process.

utterance: Hm, I see. Okay it's five three nine zero four nine two three six.

utterance: That's five three nine zero four nine two three six, is that correct?

utterance: Yeah, you're right.

utterance: Okay, so quickly I just need you to confirm the details I have down here. So you're Candy Vancouver and your phone number is seven zero two nine nine nine two eight five seven.

utterance: Yeah, yeah, that's correct.

utterance: Alright, and your security answer is red, your date of birth is eighteenth February, nineteen eighty-six, and yeah, you stay at two fifty-eight Shallow Drive, off Benjamin Road, Phoenix, Arizona, with the Zip Code eight five zero zero two, right?

utterance: Yeah, yeah.

utterance: Okay, and then your Social Security Number is five three nine hold on a second, I'm trying to.

utterance: Zero four nine two three six.

utterance: Yeah, thanks. Perfect! We are done with the account creation, so it's just to enroll you on the plan. So since I have verified your identity already, we just move on to you confirming your interest in enrolling in the plan, and then you give me your card details, and it's done. So I hold on a second please, I'm trying to confirm something here. Oh great, I already got what I so yeah, now I need you to confirm your enrolment on the plan.

utterance: #Er I confirm. Is that what I should say?

utterance: Yeah, yeah, that's fine. And please, confirm the date of enrolment as today, the twenty-ninth of August, twenty twenty-four.

utterance: #Er I confirm that as well.

utterance: Great, so you said you're going with the Preferred Auto Plan, right?

utterance: Yeah, that's the one. Preferred Auto, yeah.

utterance: Okay, nice. Now, could you please give me your card details? #Er please, I'll need you to slowly call the digits, so I can get them down at once, and that's the your credit card number first, that's the sixteen digits in the front part of the card, the expiration date, and the CVV, which is the three digits at the back of the card. I need you to call it slowly in that order please.

utterance: Okay, so the card number is five three nine nine eight three five nine four two six two two nine two seven, and it's expiry date is zero three two five, while the CVV is two zero six.

utterance: Alright, so your card number is five three nine nine eight three five nine four two six two two nine two seven and the expiration date is March, twenty twenty-five, while the CVV is two zero six, right?

utterance: Yeah, you said the CVV is two zero oh yeah, that's correct. Yeah, it's correct.

utterance: Okay, so the total amount of a thousand five hundred dollars has been deducted from your card ad you have been enrolled on the Preferred Auto plan. Thank you for choosing Rivertown Insurance. Is there anything else you would like me to do for you?

utterance: #Er no, thanks.

utterance: Alright, should you have any questions in the future, or you have anything you want us to help you with, please, do not hesitate to reach out to us. Was a pleasure speaking with you. Do have a nice day, missus Vancouver.

utterance: Yeah, thank you. And you too.

utterance: Thanks. Bye.

utterance: Bye.


utterance: Hi this is Amber. Thanks for calling OceanView Insurance customer service. How can I help you today?

utterance: Hello. I need to report my change of address.

utterance: Ok I can help you with that. Would you please provide me with your full name?

utterance: My name is Philip Moore Junior.

utterance: Thanks Philip. Can you please spell your first and last name for me?

utterance: Oh sure. It's P H I L I P, Philip and then M O O R E for Moore. Then you know the letters J R for junior.

utterance: Perfect. Thanks so much.

utterance: sure.

utterance: Ok now if you don't mind, please provide me with your policy number.

utterance: Oh I don't have it.

utterance: Not a problem. Let's see if we can look you up.

utterance: ok cool thanks.

utterance: Let's see. can you please tell me your date of birth.

utterance: Ok my birthday is three twenty-nine two thousand.

utterance: Great now please tell me the address associated with the account.

utterance: It's five five four Canitoon Way in Phoenix Arizona four six five eight eight.

utterance: Ok just to double check I have five five five Canitoon Way Phoenix Arizona four six five eight eight?

utterance: Actually nope it is five five four not five five five. Two fives and a four.

utterance: Oh! Ok fixed that. Thanks for clarifying! Sometimes it can be hard to hear on these lines.

utterance: Ya I understand!

utterance: Ok next I will need the social security number linked to this account.

utterance: uh five six one two four three eight eight seven.

utterance: Ok I got five six one... two four..three eight eight seven. Is that correct?

utterance: Yes Ma'am!

utterance: Last but not least I will ask you a security question linked to this account. What was the name of your childhood best friend?

utterance: Ah ok I am going to go with Arthur.

utterance: Ok thanks so much. I have your account up now. You are wanting to do a change of address, correct?

utterance: Yes ma'am! I am moving tomorrow to Alaska. Quite the change from Arizona! .

utterance: Oh my yes it is! I have always wanted to travel to Alaska. What an exciting move!

utterance: Yeah I am really excited about it.

utterance: What date would you like this address change to be set for? Right away or a future date?

utterance: Uh I guess we can just do right away since the move is tomorrow and all.

utterance: Sounds good. I will set it effective today. All future mailing will be sent to your new address. What will your new address be?

utterance: Oh ok let me look here I know I know I have it right here in my under this pile of paperwork. One sec.

utterance: Okay happy to wait while you look.

utterance: Aha! I found it. Guess I will need to get it memorized huh? Ok it's four sixty two North Element Avenue Anchorage Alaska six five three two two.

utterance: Great so I have four six two North Element Avenue Anchorage Alaska six five three two two. Is that right?

utterance: Yes Ma'am!

utterance: Okay great and that will be the address for you, Philip Moore Junior and also Marcy Moore?

utterance: Yep. We will be going together .

utterance: Wonderful. If you will just give me a moment while this goes through. The computers have been slow today.

utterance: No problem.

utterance: How has your day been going so far?

utterance: eh pretty good. Just busy packing up last minute things.

utterance: Yes, moving can be quite the job!

utterance: Yeah can't wait to be done with it.

utterance: Okay it looks like this is going through and you are all set.

utterance: ok thanks.

utterance: You're very welcome. Is there anything else I can do for you today mister Moore?

utterance: Nope. That's it. Thanks.

utterance: You have a wonderful day then. Goodbye.


utterance: hello...how can I help you please..my name is Kate.

utterance: hello Kate.

utterance: how can I help you.

utterance: I want to enroll in a plan.

utterance: okay then should I take you down the offers we have or....

utterance: never mind, am going with the condo offer.

utterance: okay...will share the categories we have under it.

utterance: okay then.

utterance: condo basic for five hundred dollars, condo preferred for six hundred dollars.

utterance: condo basic for five hundred dollars and preferred for six hundred dollars.

utterance: the benefits are super cool.

utterance: okay then let's hear it.

utterance: condo basic comes with fifty percent benefits.

utterance: condo preferred??

utterance: it comes with seventy percent of benefits.

utterance: wow..looking at the charges, there is no much difference.

utterance: which one will you prefer sir??

utterance: I want the condo preferred then...

utterance: let's begin the registration..you last and first name please.

utterance: my name is Richard Mills.

utterance: M-I-L-L-S then the Richard.

utterance: M-I-L-L-S, correct.

utterance: the date of birth please.

utterance: for my condo or myself...laughs.

utterance: yourself sir...

utterance: first of September nineteen eighty.

utterance: first of September nineteen eighty.

utterance: correct.

utterance: now I ll need answers concerning your condo.

utterance: no problem.

utterance: the condo address please??

utterance: one Lakeshore street, Atlanta.

utterance: one Lakeshore street, Atlanta.

utterance: yes that's correct.

utterance: what is the property value sir?? what does it worth.

utterance: i do understand your question..it worth one hundred thousand dollars.

utterance: one hundred thousand dollars.

utterance: yes, correct.

utterance: your phone number sir.

utterance: eight nine nine.

utterance: eight nine nine.

utterance: two five nine.

utterance: two five nine.

utterance: one five six nine.

utterance: one five six nine.

utterance: correct.

utterance: what type of payment would you prefer??

utterance: credit card please.

utterance: can you please your credit card sixteen digits.

utterance: one two four five.

utterance: one two four five.

utterance: seven nine five zero.

utterance: seven nine five zero.

utterance: six six five six.

utterance: six six five six.

utterance: eight nine five four.

utterance: eight nine five four.

utterance: correct.

utterance: the expiration month and year.

utterance: October, twenty twenty-five.

utterance: October, twenty twenty-five.

utterance: correct.

utterance: credit card cvv.

utterance: one four six.

utterance: one four six.

utterance: is there anything else ma'am.

utterance: I will need your email pls.

utterance: richardmills at yahoo dot com.

utterance: richardmills at yahoo dot com.

utterance: correct.

utterance: the information has been imputed successfully.

utterance: that's super cool.

utterance: anything else you want me to do for you.

utterance: yes...could you please help me make my first payment.

utterance: okay then......on it....done.

utterance: wow...so fast..I got debited already.

utterance: am happy I can serve you well.

utterance: how do I go about it next time please.

utterance: go the website, click the make payment button and it automatically withdraw from your account.

utterance: so easy and sounds simple.

utterance: thanks for calling sir, pls do well to call again.

utterance: thanks for coming through...bye.


utterance: Hello, thanks for calling Smart Insurance customer service. How can I help you?

utterance: Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address?

utterance: Sure thing, i can help you with that...may I have your First name and Last name sir?

utterance: My name is John Kole.

utterance: Thank you sir, John Kole.... just to confirm, is Kole spelled K.O.L.E?

utterance: No, it is C.O.L.E.

utterance: Gotcha, Cole. Okay to change your address, I need to have your customer number. You can find this number on your account page in our website.

utterance: okay, give me a moment, let me look for it.

utterance: Sure, please take your time.

utterance: Customer number, hm. Is it the eight digit number below my profile picture?

utterance: Yes, exactly, could you read that number to me?

utterance: Yeah, one two.

utterance: one two.

utterance: three four.

utterance: three four.

utterance: five six.

utterance: five six.

utterance: seven eight.

utterance: seven eight.

utterance: yeah, that's it.

utterance: okay, one, two, three, four, five, six, seven, eight, is that correct?

utterance: yes, that's right.

utterance: Perfect, now may I have your old address and zip code please?

utterance: Yes, it is Two Forty Allen Avenue, San Diego, California, with zip code nine five oh oh oh.

utterance: Two Forty Allen Avenue, San Diego, California, with zip code nine five oh oh oh, gotcha. Next we need your new address.

utterance: new address Two Thirty Brooklyn Avenue, San Diego California, zip code five eight oh oh oh.

utterance: Two Thirty Brooklyn Avenue, San Diego California, zip code five eight oh oh oh. Next we need your birth date.

utterance: sorry? what birthday? I am not having birthday today.

utterance: , it is the date of birth sir. we need that information to verify your identity.

utterance: oh okay. sorry I thought you were asking me to celebrate my birthday.

utterance: not at all sir.

utterance: my date of birth is September eight, nineteen sixty five.

utterance: September eight, nineteen sixty five. Gotcha, just a moment please.

utterance: mhn.

utterance: alright before I proceed to change your address, may I know the reason you are changing your address?

utterance: I just moved to my new apartment.

utterance: wow, congratulations on your new apartment.

utterance: thank you, can we just go ahead and change the address?

utterance: now just give me some few minutes. okay, so after the change, your new address will be Two Thirty Brooklyn Avenue, San Diego, California with zip code five eight oh oh oh. Do you confirm this address?

utterance: Yes I confirm to change my address.

utterance: Alright, please hang on sir, I will proceed to change your address on the system.

utterance: Yes sure.

utterance: okay done. Your new address is Two Thirty Brooklyn Avenue, San Diego, California with zip code Five eight oh oh oh.

utterance: Thank you, is there any other way to change my address without calling a helpline?

utterance: Yes, you can change your address on our website by clicking your profile to edit your address.

utterance: ok, thanks.

utterance: Okay. is there anything else I can help you with?

utterance: Thanks! I think that's it? Thanks for your help!

utterance: Thank you so much sir, one last thing. After this call ends there will be a request for rating my service. please press a number from one to give to rate your satisfaction.

utterance: okay, I'll do that.

utterance: Thank you so much sir, have a nice day!

utterance: Thanks, you too! Bye!

utterance: Bye bye!


utterance: Hello, thank you for calling, my name is Kim, How may i help you today?

utterance: Kim as in Korean?

utterance: Amenrican Korean.

utterance: Wow, how are you?

utterance: I am fine, how are you too?

utterance: I'm good, can be better tho.

utterance: does it depend on our service?

utterance: of course.

utterance: What can we do to get you back on track?

utterance: First i need to check my account balance then get clarity on how to report an automobile accident.

utterance: Okay, kindly provide me your full name, date of birth and customer number.

utterance: The name is Simon Bella.

utterance: Simon Bella, Date of birth please?

utterance: eitght eight nineteenninetyt.

utterance: Your customer number ma?

utterance: Three five two four seven eight nine zero.

utterance: Three five two four seven eight nine zero, yeah?

utterance: Correct.

utterance: Kindly hold while i complete your request.

utterance: Alirught, it's fine.

utterance: Are you there ma?

utterance: I'm with you, go on?

utterance: Okay you have Nine thousand and five.

utterance: Alright, so how do i report an automobile accident?

utterance: Do you want to make the report now?

utterance: Is it something i can do now or requires a procedure?

utterance: That depends on what and who is involved ma.

utterance: The vehicle is mine but was destroyed by my step son.

utterance: Is your step son injured?

utterance: Yes, pretty bad.

utterance: would you like to cover his treatment with your plan?

utterance: He's covered by my husband.

utterance: I see.

utterance: So how do i make the report?

utterance: Oh yes, I'll need your policy number first.

utterance: Let me get my bag.

utterance: Alright.

utterance: Please hold on for me.

utterance: No problems.

utterance: Okay I have it.

utterance: I'm with you.

utterance: Three five six.

utterance: Three five six.

utterance: Two eight four.

utterance: Two eight four?

utterance: Nine seven.

utterance: Got that i can see here that you are enrolled for an Auto plan.

utterance: That's correct.

utterance: Kindly take me through how the accident happened.

utterance: It happened at exactly one thirty noon today while he was on an errand to the mall just around the neighborhood.

utterance: Okay.

utterance: He was cautious of the careless pedestrian and tried to avoid him.

utterance: I'm with you ma'am.

utterance: Tr-Trying to take control of the situation, he ran himself into a tree.

utterance: Alright ma'am, please hold on.

utterance: Okay.

utterance: Okay ma, do you have the driver's license number?

utterance: I can easily get that.

utterance: Alright.

utterance: Eight five three four four two one zero.

utterance: Eight five three four four two one zero, kindly confirm.

utterance: That's correct.

utterance: The Make and model of the vehicle ma?

utterance: It's a toyota camry.

utterance: Model?

utterance: Q two two.

utterance: Q tw-wo two, Good?

utterance: Yeah.

utterance: You said the issue happened today?

utterance: Yes.

utterance: What were the damages?

utterance: Asides the injury to my step son?

utterance: You said your husband will cover that, innit?

utterance: Yes, so you mean the damages to the car?

utterance: Yes ma'am.

utterance: The bonnet was on fire so I'd say it's gone already with the dashboard.

utterance: Okay.

utterance: I think the airbags are damaged too because they didn't pop up.

utterance: Alright, anything else?

utterance: Thats all.

utterance: Okay, would you like to make a claim?

utterance: Not yet, I want to be sure i am not missing anything out.

utterance: That's not a problem you can get an update using your unique book number S N three five four two two to refer back to this filing.

utterance: Got that.

utterance: Is there anything else you would like me to do for you?

utterance: I don't think so.

utterance: Alright, I have logged your complaint, be rest assured that every necessary actions will be carried out regarding it.

utterance: That's great, Thank you so much.

utterance: Please do well to give me a rating at the end of this call according to your satisfaction.

utterance: Sure will.

utterance: Thank you for calling and do have a wonderful day.

utterance: You too.

utterance: Bye.