utterance: Hello! Rivertown Insurance, how can I help you?

utterance: Hey yeah I got my quote earlier this morning and I have some time now so

utterance: Mhm do you want to enroll in one of our plans now?

utterance: Uh-huh I can do it over the phone right?

utterance: Of course I'll help you right now.

utterance: Oh great thank you what do we

utterance: Mhm I'll need your information first can I get your first and last name please?

utterance: Yep A-Amanda Couley.

utterance: Amanda a.m.a.n.d.a?

utterance: Yep and Couley is c.o.u.l.e.y.

utterance: Oh thank you ma'am date of birth?

utterance: Uh-huh January fifth nineteen eighty eight.

utterance: Got it, thank you do you know your customer number ma'am?

utterance: Nah sorry

utterance: That's fine I can use some other stuff can I get your phone number and social security?

utterance: Uh-huh my social is seven seven one six six four three two two.

utterance: Seven seven one six six four three two two.

utterance: Yep and my phone number here it goes five four three.

utterance: Five four three.

utterance: Seven five eight.

utterance: Uh-huh seven five eight.

utterance: Nine three zero one.

utterance: Nine three zero one?

utterance: Mhm.

utterance: Got it. do you know the answer to your security question?

utterance: What's the question?

utterance: Your mothers maiden name?

utterance: Patricia p.a.t.r.i.c.i.a.

utterance: Uh-huh that's it thanks what was the plan you got the quote for?

utterance: Eee I think it was called Home Co-

utterance: Mhm our Home Complete plan?

utterance: Yep is that the top tier plan?

utterance: Yes ma'am how much did we quote you for?

utterance: Oh it was one eighty a month mhm.

utterance: Uh-huh I could also offer you a annual flat rate of two thousand a year.

utterance: Huh how much does that save me?

utterance: It would be about one hundred and sixty dollars throughout the year.

utterance: Oh yeah I want to do that instead.

utterance: Great setting it up right now can I get your card information?

utterance: Credit card?

utterance: Yep.

utterance: Mhm let me go get my wallet real quick.

utterance: Uh-huh take your time no rush.

utterance: Got it right here two one one one three two one one.

utterance: Two one one one one three two one one.

utterance: Mhm three eight nine four three five five two.

utterance: Eee so it was two one one one three two one one three eight nine four three five five two?

utterance: Mhm yeah it is. #Er the CVV number is six three two.

utterance: Six three two?

utterance: Uh-huh.

utterance: And the expiration date?

utterance: Oh yeah twelve twenty five.

utterance: Mhm December twenty twenty five got it, payment is processing.

utterance: Yay great.

utterance: Mhm while I finish this and then send you your receipt is there anything el-else I can help you with?

utterance: No this is all I need but thank you so much!

utterance: No problem payment done your receipt should have been sent so that's all right?

utterance: Mhm.

utterance: Okay we appreciate the call. Have a great day ma'am.

utterance: Thanks you too!

utterance: Goodbye.

utterance: Goodbye!


speaker_role: Agent

utterance: Hello you're talking to Miranda agent for Rivertown Insurance.

speaker_role: Customer

utterance: Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them.

utterance: Mhm we offer two petcare plans if you would like to hear more about them.

utterance: Oh yeah that would be great thank you.

utterance: Do you already have a account with us?

utterance: Mhm my name is Elsha Layvek.

utterance: Uh-huh could you please spell that for me? Sorry.

utterance: No problem e.l.s.h.a.

utterance: Mhm.

utterance: L.a.y.v.e.k layvek.

utterance: Got it thanks. #Um do you have your customer number on you?

utterance: Uh-oh no

utterance: Eee that's alright could I get your date of birth phone number and social security number?

utterance: Mhm my social is nine one three four two one one three.

utterance: Got it.

utterance: Eee my birthdate is February second nineteen eighty nine.

utterance: Mhm got it.

utterance: #Um the phone number is two one four five six seven seven eight one five.

utterance: Thank you now I need the answer to your security question

utterance: I think it's Jenny.

utterance: Oh you know the answer without the question nice.

utterance: Mhm I just remembered from last time .

utterance: Uh-huh so we have petcare basic plan and petcare preferred plan.

utterance: Mhm what is the preferred plan.

utterance: Well since you have multiple pets I would recommend the petcare preferred plan.

utterance: Mhm and why is that?

utterance: Well in this plan you get a discount for multiple pets and they're puppies so they'll need a lot of visits.

utterance: Mhm.

utterance: #Um the preferred plan has more coverages for prescriptions and emergency visits as well as just wellness checks.

utterance: Oh sounds good how much is it?

utterance: I can get you a three hundred a year flat fee, does that sound good?

utterance: Uh-huh that's not too bad I thought it would be more .

utterance: Nah this is the preferred plan for a reason .

utterance: I see that.

utterance: So you want to enroll in this plan? I can get it done today for you.

utterance: Huh yes lets go ahead and do it.

utterance: Mhm sure thing could I get your credit card number please?

utterance: Uh-huh I have it right here seven five four one.

utterance: Seven five four one.

utterance: Mhm three two two one six three four.

utterance: #Um three two two one six three four.

utterance: Uh-huh three four seven eight nine.

utterance: Three four seven eight nine got it.

utterance: Mhm my CVV is six five six.

utterance: Six five six?

utterance: Yep.

utterance: And the expiration date?

utterance: Uh-huh November twenty twenty five.

utterance: Mhm thank you your payment is processing could I help you with anything else?

utterance: Nah that's it but thank you so much girl.

utterance: Mhm no problem if you have any other questions or problems feel free to call.

utterance: Uh-huh thanks, bye bye!

utterance: Goodbye.


utterance: Hello Mary-Ann here how can I help you.

utterance: Huh this is Rivertown Insurance right?

utterance: Mhm yes sir it is how could I help you?

utterance: Uh-huh yep could I get a quote through the phone or

utterance: Mhm yes sir you can what type of insurance quote were you looking for?

utterance: Car car insurance.

utterance: Uh-huh got it did you know what sort of p-plan you were looking at?

utterance: Mhm tell me about your best plan your premium plan.

utterance: Yes sir that would be our complete auto plan.

utterance: #Hm complete? #Uh what's so good about this plan though?

utterance: We offer you every coverage that we have to offer all in one discounted bundle plan.

utterance: Oh doesn't sound too bad could you get more specific with the coverages?

utterance: Mhm well first off we have our liability insurance this covers the other drivers car and the other driver in case of accident.

utterance: Huh what else.

utterance: Next we have our collision and comprehensive coverage this covers.

utterance: Eee what's the difference?

utterance: Collision is for damage caused in a street accident comprehensive is for damage not caused by collision like weather.

utterance: Oh I see.

utterance: We also include in this plan PIP coverage, medical payment coverage, uninsured motorist coverage towing and labor and rental coverage.

utterance: Mhm could you tell me about the rental coverage?

utterance: Yes sir in the event that you find yourself without a car for whatever reason we cover the costs of the rental car required.

utterance: Oh pretty nice what does PIP stand for?

utterance: Oh that's personal injury protection which covers your own medical bills and also lost wages.

utterance: Mhm sounds nice. #Er I think this is the plan I want to go with.

utterance: Great! #Er we can get started on the quote then

utterance: Mhm.

utterance: Could I get your first and last name please?

utterance: Uh-huh Ranger Croft r.a.n.g.e.r c.r.o.f.t.

utterance: Thank you sir what state do you reside in currently?

utterance: Huh Michigan.

utterance: Got it thank you your date of birth?

utterance: Mhm ten ten two thousand.

utterance: Uh-huh so October tenth, two thousand?

utterance: Mhm.

utterance: Could I get the make and model of the car you want under the plan?

utterance: Uh-huh can I put multiple cars?

utterance: Sure thing.

utterance: Oh good first car then Porsche Panamera I think it's twenty twenty one by the way.

utterance: Uh-huh got it thank you what's the mileage on that?

utterance: Let me go see real quick sorry.

utterance: Mhm no worries sir take your time.

utterance: Back thirteen thousand miles on that puppy.

utterance: Got it, the other cars?

utterance: Mhm two more next is Range Rover Sport twenty twenty.

utterance: You said Range Rover twenty twenty model?

utterance: Mhm Sport model.

utterance: Uh-huh got it thanks.

utterance: #Um last one is Cadillac an Escalade.

utterance: Mhm Cadillac Escalade got it what year?

utterance: Twenty nineteen.

utterance: Got it. #Um would you like to get this quote through email?

utterance: Mhm yep that would be the best way.

utterance: Okay sounds good sir. #Um could I get a good email for you we don't seem to have one on file.

utterance: Mhm Rangerboy three three seven at gmail dot com.

utterance: Rangerboy three three seven gmail?

utterance: Yep.

utterance: Okay you should get your quote within the next fifteen minutes thank you for you call today sir.

utterance: Mhm thank you for all the help

utterance: #Um is there anything else I could help you with today sir?

utterance: Nah I'm fine goodbye.

utterance: Goodbye sir. #Um have a good day.


utterance: Hey hello thank you for calling Rivertown Insurance Estaban here how can I help.

utterance: Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance.

utterance: Uh-huh sure thing mister Andrews you're a ex-existing customer right?

utterance: Sure am.

utterance: You're still located in Texas?

utterance: Yep I am.

utterance: Could I get your date of birth real q-quick?

utterance: Sure it's August.

utterance: Mhm August I need the day and the year too.

utterance: Sorry the year Nineteen sixty eight. #Um the twentieth.

utterance: August twenty nineteen sixty eight?

utterance: Uh-huh.

utterance: So you said you were looking to get a quote right? #Um for your car?

utterance: Mhm well two cars.

utterance: Oh it's two cars? Got it let's do one at a time first car what's the make and model?

utterance: It is a Honda Civic.

utterance: Got it what year is it?

utterance: I think two thousand and seven.

utterance: Two thousand seven got it.

utterance: Uh-oh it's actually two thousand nine sorry.

utterance: Huh oh alright. do you know the mileage on your Civic?

utterance: Nah I have to go check give me a second.

utterance: Take all the time you need.

utterance: Just turning it on here got it.

utterance: Mhm.

utterance: #Um one hundred and fifteen thousand miles.

utterance: One hundred fifteen thousand?

utterance: Yep.

utterance: Now the second car?

utterance: It's a Dodge I know that

utterance: Coupe?

utterance: Nah I think it's a suv I'm trying to remember.

utterance: Do you think it's a Durango?

utterance: Whoa! Yeah that's it Dodge Durango.

utterance: Uh-huh do you know the year?

utterance: Twenty nineteen I know that.

utterance: Thank you very much and the mileage for that?

utterance: Let me text my daughter real quick it's her car.

utterance: Mhm.

utterance: If I had to guess I would probably say around twenty thousand.

utterance: Huh.

utterance: Whew she replied it's actually thirty thousand.

utterance: Got it thank you. generating your quote right now.

utterance: Yay!

utterance: Do you want to get your quote through a voice mail?

utterance: What's my other options?

utterance: We could also ema-email it to you.

utterance: Oh just send the voice mail I don't mind.

utterance: Sure thing do you want to use this number?

utterance: Yep use this one please.

utterance: It's three two two five four three one seven seven zero right?

utterance: Yep.

utterance: Wonderful you should expect your quote within the next five or so minutes

utterance: Yay.

utterance: Is there anything else I could help you with?

utterance: Nah I'm all good thanks though.

utterance: No problem at all thanks for the call. Have a great day! Goodbye.

utterance: Bye!


utterance: Hello this is Monica your local Rivertown Insurance agent how can I help you?

utterance: Hey Monica I wanted to get a quote f-for my p-pet pet insurance.

utterance: Oh sure thing do you have an account with us?

utterance: No I need one to get a quote?

utterance: Mhm. We do require an account to receive any quotes or consultation.

utterance: Huh well so I have to go and make my account first?

utterance: You could make your account online or I can also d-do the setup process for you if you want.

utterance: Whoa really? You can do it for me?

utterance: Uh-huh I could right now.

utterance: Great what do you need?

utterance: Well first I'll be needing your first and last name.

utterance: Mhm Samantha.

utterance: Uh-huh Samantha what?

utterance: Ashfield a.s.h.f.i.e.l.d.

utterance: Thank you Samantha could I get a good phone number and email for you?

utterance: Eee my email is big fat ash three one.

utterance: Mhm so that is b.i.g.f.a.t.a.s.h three one? All together?

utterance: Yep oh and it's at gmail.

utterance: Uh-huh gmail dot com. and the phone number?

utterance: Oh yeah here you g-go two one four.

utterance: Two one four.

utterance: Eight nine six five.

utterance: Eight nine six five got it.

utterance: #Um one one one.

utterance: One one one thank you.

utterance: Mhm need anything else?

utterance: Yep almost there can I get your date of birth and social security?

utterance: Mhm I was b-born December fourth nineteen ninetey three, and my social is one one one

utterance: Eee one one one?

utterance: Mhm four three seven five four two.

utterance: Thank you. All I'm missing now is your full address.

utterance: Huh it's thirteen three Canthrope Lane Mary, Texas.

utterance: Got it and the zipcode?

utterance: Oh yeah my zipcode it's one one two two three.

utterance: One one one two two?

utterance: Nah add a three at the end and you go it.

utterance: Oh my fault thank you.

utterance: Of course can I get my quote now?

utterance: Oh sorry I forgot I need to get a security question for your account

utterance: You can use my mothers maiden name I know that's ususally one of the questions.

utterance: Mhm it's one of ours what's the answer?

utterance: London like the city.

utterance: Thank you we can finally get started on your quote. .

utterance: Whew. .

utterance: How many animals did you want the quote for?

utterance: Oh just one Jasper the cat. Love him.

utterance: Whoa I love cats what kind of cat?

utterance: Uh-huh I think it's called a Siberian cat.

utterance: Mhm got it do you know the weight and age of Jasper?

utterance: Yep Jasper's eleven months old and he probably weighs about seven pounds?

utterance: Okay that's what I'll mark down would you like to get your quote through your email?

utterance: Mhm yeah you have it right?

utterance: Yes ma'am it's on our files I just sent it so you should get it in the next few minutes.

utterance: Yay thanks so much!

utterance: Of course it's my pleasure. #Er feel free to call with any other questions or concerns Samantha.

utterance: Mhm for sure.

utterance: Goodbye! Have a great day.

utterance: Thanks bye!


utterance: Hello, thanks for calling Rivertown Insurance. This is Tommy. How can I help you today?

utterance: Uh Hi. I just want to pay my bill.

utterance: Ok. I can help you with that. I will just need your first and last name to get started please.

utterance: Oh ok. My name is Tiffany Stewart.

utterance: Thanks for that Tiffany. Can you please spell your last name for me?

utterance: Uh sure it is S T E W A R T.

utterance: Thank you. Now let's see can I get your account number please?

utterance: Um Sure. Let's see I wrote it down right here. seven nine six four eleven.

utterance: Hmm. I do not show any account with that numer. The account number is found on the top right corner of the billing statement. It is a nine digit number with a dash in the middle.

utterance: Oh geez. Ok I actually don't have my bill in front of me. I thought I had wrote down the right number. Uggh. I am sorry about that.

utterance: No problem at all. We can actually look it up for you I will just need to get some more information from you.

utterance: Oh good. Okay.

utterance: Let's see here I will first need your date of birth please.

utterance: Ok my birthday is nine twelve two thousand.

utterance: Great. Next I will need your social security number please.

utterance: Ok that I do know it is nine zero one four three seven six nine nine.

utterance: Let me read that back to you just to make sure I got that right. I have nine zero one four three seven six nine nine.

utterance: Yeah that is it.

utterance: Super. Ok next up let's see I will need your current billing address please.

utterance: Ok my address is five one one two Hope street. Philadelphia Pensylvania six two seven three three.

utterance: So ok I have five one one two Hope street Philadelphia Pensylvanina six two seven three three. Is that correct?

utterance: Sure is!

utterance: Now let's see here. It looks like you have security question linked to your account.

utterance: Uh-oh. These make me nerous .

utterance: No need to worry Here it is what was the name of your first pet?

utterance: Aww Archie was my first pet. He was a hound dog. Aww I loved Archie.

utterance: Dogs are the best. I have a great dane name Smith.

utterance: Aww so cute. A big guy huh!

utterance: Yep, he is large and in chrge So let's see I have your account open now so we can go ahead and take a payment if you'd like?

utterance: Ok cool. Yes I want to pay by card please. But can you remind me the balance please?

utterance: Certainly. Your balance is four hundred sixty seven dollars and seven cents. It looks like you have some additional charges. Would you loke me to go over those with you?

utterance: Oh yeah ok. no I knew about that those extra charges. But yeah ok I can just go ahead and pay it now.

utterance: Ok whenever you are ready with your card number go ahead and read it to me.

utterance: Yeah ok I have it ready. So it is four six nine three one one two six five seven seven one nine three six one.

utterance: Okay so that is four six nine three one one two six five seven seven one nine three six one?

utterance: Yep. Thats correct.

utterance: Okay next can you please tell me th expiration date for the card?

utterance: seven two thousand twenty five.

utterance: Ok wonderful next I will just need your cvv code. The three numbers on the back of your card.

utterance: ok seven one one.

utterance: Okay thanks. I will process this card now for a payment of four hundred sixt seven dollars and seven cents.

utterance: Cool ok thanks.

utterance: You are very welome. It looks like this payment is complete. I will email you a receipt. Can I just verify your email address real quick?

utterance: Oh yeah sure it is TiffTiff at xyz dot com.

utterance: so that is T I F F T I F F at x y z dot com?

utterance: Yep. Thats it.

utterance: Okay great you should be receiving an email receipt shortly. Is there anything else I can help you with today miss Stewart?

utterance: Uh no not that I can think of.

utterance: Okay well thank you so much for calling Rivertown Insurance. I hope you have a wonderful rest of your day.

utterance: Ok yeah you too. Bye- Bye.


utterance: Hello Rivertown Insurance this is Nathan speaking how can I help you.

utterance: Mhm I was trying to find an agent so I could ask about some insurance but I don't.

utterance: Oh you need help finding on of our agents near you I can help you for sure.

utterance: Oh thank you very much mister.

utterance: Mhm first things first could I get your zip code please?

utterance: Uh-huh I think it's five six one four two. I think.

utterance: What's the name of the city you live in?

utterance: Wichita actually I don't think that I gave you the right zipcode

utterance: Is it five six one four three?

utterance: Mhm #yeah that's it you got it before I did.

utterance: Okay now that we got that fixed I can start looking for those agents

utterance: Uh-huh.

utterance: Huh I see here that we have five agents near you, is there a specific plan you were interested in?

utterance: Mhm life insurance. yeah.

utterance: Uh-huh three of our five agents specialize in life insure.

utterance: Whoa nice.

utterance: But I see here that one of them is busy all day, but that still leaves two for you available all day.

utterance: Oh great could you tell me about them if you know anything

utterance: Mhm sure actually our agents do have background profiles here for if anyone like you asks.

utterance: Oh that's great.

utterance: Mhm well first agent is Carlisle he is twenty eight has worked in life insurance for eight years

utterance: #Hm young guy.

utterance: Yep but experienced he likes to be on time and considers his clients like his best friends.

utterance: Uh-huh tell me about the other agent.

utterance: Yes ma'am our other agent is Melanie she's fourty four she's been working in life insurance for five years.

utterance: Mhm.

utterance: #Hm Melanie enjoys helping her customers the most and finding the best plan for you is second.

utterance: Are they the same distance from me?

utterance: #Um Melanie is twelve miles away in gainerville.

utterance: Mhm I know where it is.

utterance: And Carlisle is seventeen miles away in Tento.

utterance: Oh a little out there.

utterance: Do you have a preference ma'am?

utterance: Mhm I think I want Melanie.

utterance: Uh-huh got it, do you want to contact her today or later in the week?

utterance: Jeez I think tomorrow.

utterance: Mhm let me check her availability for tomorrow.

utterance: Uh-huh.

utterance: Looks like she's free for tomorrow only taking appointments it seems would you like me to set it up?

utterance: Mhm yeah I'm fine with all that.

utterance: Sure thing. #Um alright I ler her know your situation and she'll contact you soon.

utterance: Mhm.

utterance: But first I'll need a contact to give her.

utterance: Mhm.

utterance: Phone or Email?

utterance: Email should be fine.

utterance: #Um could you read it off for me?

utterance: Mhm Lezillafast at gmail dot com.

utterance: Could you spell that for me?

utterance: L.e.z.i.l.l.a.f.a.s.t.

utterance: Uh-huh at gmail dot com alright then all set she should contact you sometime today.

utterance: Huh wh-when do you think?

utterance: Most likely within the next two hours, she didn't seem too busy.

utterance: Oh okay great thank you so much bye!

utterance: Goodbye ma'am!


utterance: Hello hello Anabelle speaking this Rivertown insurance could I help you today?

utterance: Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account.

utterance: Uh-huh of course I could help you, new account new customer?

utterance: Mhm #yup new customer but I just want to create my account today that's all.

utterance: Uh-huh sure thing. could I get your first and last name also your date of birth?

utterance: Huh name? #Um Andrew Moldwaey m.o.l.d.w.a.e.y.

utterance: Mhm.

utterance: And birthday October eighteenth nineteen sixty f-four.

utterance: Uh-huh got it thank you do you have any security question in mind?

utterance: Nah you can choose

utterance: Uh-huh your mother's maiden name?

utterance: Jeez it's Georgia like the state.

utterance: Mhm, alright your account is made now I'll just need to fill in your personal information.

utterance: Whew nice thank you very much.

utterance: Uh-huh no problem sir could you tell me your address?

utterance: Oh sure ma'am four t-two seven Gallo-Galloway Lane.

utterance: Four two seven mhm got it.

utterance: Mhm.

utterance: What city and state are you in?

utterance: #Um Newport Nebraska.

utterance: Newport n.e.w.p.o.r.t?

utterance: Yep exactly

utterance: What's the zipcode for that area sir?

utterance: Four four zero five three.

utterance: Mhm. Last thing I need is your social security number.

utterance: #Hm alright eight four zero nine five six seven eight one.

utterance: Got it, thank you mister Moldwaey. Your account is all set up now.

utterance: Huh so that's it?

utterance: Yep that's all sir is there anything else I could help you with before you go?

utterance: Mhm actually yes could you give me a rough description of the auto insurance plans you offer?

utterance: Uh-huh no problem sir we offer three distinct plans our Basic Auto, Preferred Auto and Complete Auto plans.

utterance: #Um what's the difference.

utterance: #Um in terms of tiers the basic is bronze, preferred is our gold tier plan and our platinum plan is the complete plan.

utterance: Mhm so if I want max security I should go with the complete auto plan?

utterance: Uh-huh that's what I would recommend sir.

utterance: Could you tell me more about that plan?

utterance: Uh-huh this plan has the h-highest coverage levels as well as containing every coverage plan that we offer.

utterance: Jeez packs a punch huh?

utterance: Mhm sure does but of course this is obviously our most expensive plan.

utterance: Oh makes sense mhm.

utterance: Would you like to get a quote on that sir?

utterance: Nah just the account for today.

utterance: Uh-huh I see, any other questions for me?

utterance: #Um no I thank that's it when do you close?

utterance: We close at seven thirty at night we stop answering phones at seven.

utterance: Oh okay thanks for that ma'am

utterance: No problem sir is that all?

utterance: Uh-huh thank you so much Anabelle.

utterance: Your welcome sir, feel free to call with any questions!

utterance: #Hm will do thank you. #Er goodbye!

utterance: Goodbye sir have a good day!


utterance: Hello, you're speaking to Carlie how can I help you?

utterance: Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance.

utterance: Sorry to hear about that so you need proof of insurance document sent to you?

utterance: Mhm that's right can you just go ahead and do that.

utterance: Oh actually I can't just yet I need to verify your identity and also your policy number, sound good?

utterance: Uh-huh sure, what do you need to know?

utterance: #Um could I get your first and last name?

utterance: #Uh Brendan b.r.e.n.d.a.n Cozonga c.o.z.o.n.g.a.

utterance: Mhm Brendan Cozonga b.r.e.n.d.a.n c.o.z.o.n.g.a, did I get it right?

utterance: Yep.

utterance: Now could I get your date of birth?

utterance: Oh yeah, April fiftenth nineteen ninety nine.

utterance: Do you have your-your customer number?

utterance: Yep I actually wrote it down a while ago .

utterance: Nice you seem prepared. Could you read it off for me?

utterance: Mhm nine six seven five four three zero two zero.

utterance: Uh-huh to confirm nine six seven five four three zero two zero?

utterance: Mhm.

utterance: Alright I found your account but I need to find your policy number now, do you know your policy name?

utterance: Uh-huh I think it's the renters prefect plan?

utterance: Yep the Renters Preferred plan! That means your policy number should be one one one two three one one two.

utterance: Oh, I'll write that down too.

utterance: How would you like us to send these documents to you?

utterance: #Um what are my options?

utterance: You could get it through the phone, through email and mail as well.

utterance: Could I actually have all three sent to me?

utterance: Of course if that's what you want.

utterance: So do you need that information?

utterance: Yep why don't we start with phone, what number would you like to recieve your proof of insurance at?

utterance: Mhm nine five six seven six eight five four four five.

utterance: Nine five six?

utterance: Mhm.

utterance: Six seven six?

utterance: Yep.

utterance: Five four four five? right?

utterance: Uh-huh that's it.

utterance: Now could I get your email?

utterance: Yep I want it sent to b dot b conzonga at gmail.

utterance: B period b?

utterance: Mhm.

utterance: Ok last think I need from you then is just your mailing address.

utterance: Sure, five three one Norcherry Lane, Flute, Iowa, zip code six seven five zero four three.

utterance: Norcherry n.o.r.c.h.e.r.r.y?

utterance: Yep.

utterance: And the zip is six seven five zero four three?

utterance: Mhm nailed it.

utterance: Great! You should recieve the text and email in a few hours probably and wait a few weeks for the mail.

utterance: #Ah sounds good to me, that was faster then I thought it would be.

utterance: Thank you for giving us a call Brendan! Don't hesitate to call again, thank you goodbye.

utterance: Goodbye. Thank you very much.


utterance: Hi this is Brock, Rivertown Insurance agent how may I help you?

utterance: Uh-huh I'm calling to enroll in a plan today.

utterance: And who do I have the pleasure of speaking to today?

utterance: Oh my name is Kayla Orty.

utterance: Kayla are you a new or an existing customer?

utterance: #Um existing I guess I made my account a few days ago so.

utterance: Oh great, I can go ahead and get you started then did you get your customer number?

utterance: Mhm I wrote it down somewhere I'll find it real quick

utterance: Uh-huh, also I'll be needing your date of birth.

utterance: Oh sure March twenty first nineteen ninety seven.

utterance: Got it thank you.

utterance: #Ah here it is nine six five six.

utterance: Nine six five six.

utterance: Uh-huh four one nine three.

utterance: Four one nine three go-got it.

utterance: Yay!

utterance: Miss Orty, do you know what plan you were looking to enroll in? have you received a quote yet?

utterance: Mhm I requested one after I made my account the other day I was looking to get the full auto plan.

utterance: Oh yes our Complete Auto plan fixed annual rate of two thousand a year does that sound right?

utterance: Mhm that's it.

utterance: Great, now could I have you read me your credit card information please?

utterance: Mhm sorry let me grab my wallet.

utterance: Uh-huh.

utterance: Jeez ok I'm back card number is two two one three three one two eight five f-four four one zero two three one.

utterance: Two two one three three one two eight five four four one zero two three one?

utterance: Right on the money!

utterance: Mhm could I get the CVV number now?

utterance: #Uhm is that the

utterance: The three digit number on the back of your card.

utterance: Oh yeah here it is five seven seven.

utterance: Five seven seven got it and the expiration date?

utterance: Uh-huh eleven twenty three?

utterance: Mhm November twenty twenty three. #Um alright now that that's set when would you like to officially enroll.

utterance: Eee I think at the end of the month? Can I do that?

utterance: Yes ma'am I can set it up for you for the #end of the month the thirty first.

utterance: Yay thank you.

utterance: So the thirty first is #when you will receive your charge we will mail you insurance cards

utterance: Oh can you email them to me maybe?

utterance: Mhm we could also email you your cards so you can print them.

utterance: Whew that's better.

utterance: Mhm, and so you know the cards attached as documents will only be openable and saveable the first time so don't forget.

utterance: Oh thank you for the heads up.

utterance: Uh-huh no problem, do you mind giving me your email?

utterance: Mhm Ksquared seven three two at gmail dot com.

utterance: Okay got it, you should receive the email here soon.

utterance: Uh-oh actually the email is at yahoo not gmail sorry.

utterance: Oh ok I changed it I'll resend the email let me know if you get it now.

utterance: #Um oh here it is got it download save as okay got it thank you so much.

utterance: Mhm no problem, is there anything else I could help you with today?

utterance: Nah I think that's it thank you again, have a good day.

utterance: Goodbye! Have a good one!


utterance: Hello Rivertown Insurance Cynthia here could I help you today?

utterance: Mhm I forgot my password how do I

utterance: Huh have you tried changing it online on our website?

utterance: Uh-huh that's why I'm calling tried to but I messed up t-too many times

utterance: Mhm, I could reset it for you but first I'll need to go through some verification checks.

utterance: Yep my name is Michael Claxton m.i.c.h.a.e.l c.l.a.x.t.o.n.

utterance: Got it could I get your date of birth mister Claxton?

utterance: Mhm February tenth nineteen ninety three.

utterance: Uh-huh do you know your customer number?

utterance: Mhm I got it right here it's either five one two three or one one two three five four five two.

utterance: Customer number is eight digits.

utterance: Mhm so it's the second one.

utterance: Could you read it back to me again?

utterance: Mhm one one two three five four five two.

utterance: Uh-huh thank you.

utterance: Mhm.

utterance: #Er do you know the name your first pet?

utterance: Mhm either Shaq or Brando

utterance: Eee okay I'll try Shaq like the basketball player right?

utterance: Mhm big Shaq.

utterance: Huh that didn't work Brando b.r.a.n.d.o?

utterance: Uh-huh

utterance: Got it Brando it is.

utterance: Oh nice to know.

utterance: I don't seem to have a email on file for you what's a good email for you.

utterance: Huh Blaxton Bichael three four three at gmail dot com capital b's?

utterance: B.l.a.x.t.o.n b.i.c.h.a.e.l three four three?

utterance: Mhm you got it.

utterance: Alright I'm getting your reset link prepared but before that what is your social?

utterance: Huh my social security number?

utterance: Mhm yes sir.

utterance: Uh-huh pretty sure it's five two three four four six seven eight one.

utterance: Uh-huh that's what I got right here thank you.

utterance: Mhm.

utterance: Is this five three five number we have on file still good for you?

utterance: Yep all good.

utterance: Oh great I just sent the email could you let me know when you get it?

utterance: Mhm.

utterance: Thank you is there anything I could do for you today?

utterance: Nah I just need to change my password.

utterance: Mhm got it, did you get the email yet?

utterance: Uh-huh so just click on the link.

utterance: Mhm yes sir when you click on that link it'll log me out and allow you to set a new password.

utterance: Uh-huh alright done thank you so much.

utterance: Mhm no problem mister Claxton so nothing else you need right?

utterance: Yep I'm all done thanks again though ma'am.

utterance: Of course if you have any other problems make sure to call.

utterance: Will do thank you Cynthia.

utterance: Mhm goodbye mister Claxton.

utterance: Uh-huh bye bye have a good day.

utterance: #Er you too goodbye.


utterance: Hi this is Stephanie thank you for you calling Rivertown insurance how can I help you?

utterance: Mhm I'm a new customer I don't have a computer

utterance: Were you looking to create an account?

utterance: Uh-huh yeah I couldn't do it at home no internet.

utterance: Oh that's fine I can complete the process for you right now over the phone.

utterance: Huh sounds good let's do it.

utterance: Mhm sure thing could I get your first and last name?

utterance: Mhm Petre Cobal.

utterance: Sorry could you spell that out for me?

utterance: Huh alright Petre p.e.t.r.e.

utterance: Mhm.

utterance: Cobal c.o.b.a.l, got it?

utterance: Mhm thank you what's a good number for you?

utterance: Jeez three?

utterance: Huh no sir your phone number.

utterance: Oh! #Um wow sorry.

utterance: Mhm it's no problem sir.

utterance: Uh-huh here you go five one six five nine two three five one six.

utterance: Five one six five five two three five one six?

utterance: Nah five nine not five five.

utterance: Oh sorry about that sir.

utterance: Eee you're good.

utterance: I need a security question for you.

utterance: Mhm.

utterance: Could you answer mother's maiden name?

utterance: Mhm yup that's a good one, it's Santhemum s.a.n.t.h.e.m.u.m.

utterance: S.a.n.t.h.e.m.u.m?

utterance: Yep.

utterance: Uh-huh got it account created I just need to complete the information tab.

utterance: Huh.

utterance: Could you tell me your date of birth? #Um I'll also need your social security.

utterance: Uh-huh January fifth nineteen eight two. my social is one one two five six seven two one three.

utterance: January fifth nineteen eighty two?

utterance: Mhm.

utterance: And you said one one two five six seven two one three?

utterance: Mhm.

utterance: Whew great all I need now is your address.

utterance: Oh great nine nine nine Tendi Place.

utterance: Mhm nine nine nine Tendi t.e.n.d.y?

utterance: Nah with a i.

utterance: Oh got it. #Er city and state?

utterance: Norman Texas, zip code six four one two #five.

utterance: Mhm thank you very much. #Uh that should be all your account is made.

utterance: Yay.

utterance: Anything else I could help you with?

utterance: Mhm can I get a quote over the phone too?

utterance: Uh-huh yes sir I could do that for you too.

utterance: Nah I think I'll do it later thanks though.

utterance: Your welcome. #Um if that's all then thank you for the call mister Cobal.

utterance: Mhm yeah goodbye.

utterance: Goodbye have a great day!


utterance: Hey there, James here how can I help you?

utterance: #Uh thi-this is Rivertown Insurance right?

utterance: Mhm yes ma'am what could I help you with.

utterance: Eee yeah man, my dog just died and y-you know I don't think I'll get another one soon.

utterance: Woah I'm very sorry to hear that ma'am.

utterance: It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right?

utterance: Oh I see, so you were looking to cancel your petcare plan?

utterance: Yep figured I didn't need it anymore .

utterance: Mhm so to get the process started I need your info, could I get your first and last name?

utterance: Uh-huh my name is Samantha Colfax born December eighth two thousand and you need my customer number right?

utterance: #Uh yeah I will need it let me confirm your birthdate first, you said the eigth of December year two thousand?

utterance: Yep!

utterance: And your name s.a.m.a.n.t.h.a c.o.l.f.a.x Samantha Colfax?

utterance: Mhm.

utterance: Okay could I get your customer number now?

utterance: #Um yeah it's this ten digit number right? eight two.

utterance: Uh-oh, no ma'am it's the eight digit number do you see it?

utterance: Oh I see it five four seven six eight five four two.

utterance: Five four seven six eight five four two.

utterance: Mhm.

utterance: Alright that worked thank you, and let me confirm you only want to cancel the pet insurance?

utterance: Yep just that.

utterance: Do you have your policy number on hand?

utterance: #Uh no?

utterance: Do you know the name of your plan?

utterance: #Um I think it was the I can't remember.

utterance: When you enrolled we should have sent some cards do you still have those?

utterance: #Ah I think I do can you give me a second I'll go look.

utterance: Take your time.

utterance: Yay! I found it the name is Petcare Basic.

utterance: Petcare Basic? #Uh alright then your policy number should be seven seven six five four three six four.

utterance: Uh-huh.

utterance: #Hm, alright miss Colfax I'm almost done with the cancellation, just to let you know we do have a cancellation fee.

utterance: Uh-oh how much is that?

utterance: Since we are more than halfway through the year and due to the policy type the fee will be two hundred fifty dollars.

utterance: Oh that's not that bad okay.

utterance: #Um you wanted the cancellation date to be today or you could make it later in the year.

utterance: #Hm I think I'll just make it today.

utterance: Sure think I'll get that done for you.

utterance: Oh thank you.

utterance: All done ma'am cancellation complete.

utterance: Mhm.

utterance: Is there anything else I could help you with?

utterance: No I think that's all.

utterance: Great, thank you for calling.

utterance: Eee actually could I change my password while I'm here?

utterance: #Uh yes you could do it online but I could also help you change it real quick.

utterance: Could you do that for me please?

utterance: Of course, I need you to answer this security question for me, what is your mother's maiden n-name?

utterance: White that should be the answer.

utterance: Yep, that's it, now I need to verify the email you have on file, samantaaa bae at yahoo, is that correct?

utterance: Mhm .

utterance: You should have gotten a email?

utterance: Yep here it is, reset link, click on it?

utterance: Yes ma'am that should take you to where you need to go.

utterance: I did it! Thank you so much!

utterance: Your welcome, thank you for calling, have a good day.

utterance: You too, happy holidays!

utterance: #Uh yeah happy holidays! Goodbye!


utterance: #Ah hello thank you for calling Rivertown Insurance!

utterance: Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card.

utterance: Oh ok I see you most likely have your account set to automatic billing but if you want we can change that for you.

utterance: #Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling!

utterance: Yes sir of course I apologise for the #inconvenience, but I can help you get that changed right now.

utterance: Jeez alright do it then.

utterance: Mhm of course sir I'll just need to get some of your info to access your account, Alvero-Alvero Alveres?

utterance: Yep.

utterance: Could you please spell that for me sir?

utterance: #Um a.l.v.e.r.o Alvero a.l.v.e.r.e.s Alveres, got it?

utterance: Yes sir I got it. #Uh could I get your date of birth, and would you happen to have your customer number on you?

utterance: February fourth nineteen eighty one.

utterance: And your customer number?

utterance: #Um I don't know what that is

utterance: #Ah I could also use your phone number and your social security number if you don't have it.

utterance: Ok my phone number is two three three, four six eight, nine one three two,

utterance: Two three three four six eight nine one three two.

utterance: Mhm.

utterance: Your social?

utterance: Yep four five five six six nine eight four nine.

utterance: Four five five six six nine eight four nine. Got it.

utterance: Okay, now what? Can we can cancel now?

utterance: Uh-huh almost I need you to answer this security question for me what is your childhoold bestfriend's name?

utterance: #Uh Jordan Jordan.

utterance: #Hm that didn't work, are you sure that's the answer?

utterance: #Um maybe it's Max Machite?

utterance: Do you know how to-how to spell that?

utterance: Max m.a.c.h.i.t.e.

utterance: Mhm that one worked actually.

utterance: Oh nice sorry Jordan!

utterance: mister Alveres would you like to make this cancellation temporary or permanent?

utterance: #Um why would I want to make it temporary?

utterance: Well in case at some point you wanted to turn it back on some people only want to turn it for some months.

utterance: Oh!

utterance: So would you want to make it temporary or per-permanent?

utterance: Whew I guess make it temporary, but m how long could I change it for?

utterance: Until you decide to turn it back on you can turn it back on whenever basically.

utterance: Woah okay could you m like schedule it for a later date?

utterance: Yes sir when would you like to re-activate the automatic billing?

utterance: Could you make it fourteen months from now?

utterance: January fifteenth, twenty twenty six?

utterance: Uh-huh.

utterance: Thank you mister Alvero I just wanted to confirm before I finish this that you do want to cancel now and then reactivate.

utterance: Yes sir, in Jan-January.

utterance: Got it. Automatic billing now cancelled, annd will resume again in January don't forget.

utterance: Mhm.

utterance: Thank you for calling mister Alvero have a great day!

utterance: #Hm thank you for the help.

utterance: #Um of course, anytime sir. Goodbye.

utterance: Thank you. Goodbye.


utterance: Hello hello this is Catherine thank you for calling Rivertown Insurance could I help you?

utterance: Mhm I was driving down the highway today and

utterance: Mhm.

utterance: I saw this billboard for your Rivertown Insurance.

utterance: Oh I see are you a current customer?

utterance: Nah that's why I'm calling I saw that it said y-you guys have great rates is that true?

utterance: Of course sir. if you want to discuss our fees and rates would you like to make an account with us?

utterance: Huh do I need one?

utterance: Yes sir you do.

utterance: Oh can I make it online?

utterance: Mhm you could make it online yourself sir yes. Or I could do it for you right now over the phone.

utterance: Eee let's go ahead and do it right now then yeah.

utterance: Uh-huh let's get started then could I get your first and last name sir?

utterance: Ricardo Louise.

utterance: Ricardo is that r.i.c.a.r.d.o?

utterance: Mhm.

utterance: And is it l.o.u.i.s?

utterance: Nah Louise.

utterance: Could you spell that for me?

utterance: Jeez not that hard. l.o.u.i.s.e.

utterance: Thank you sir, sorry about that. what's a good phone number for you?

utterance: Oh use this are you ready?

utterance: Mhm go ahead.

utterance: Five one one.

utterance: Mhm.

utterance: Six two four.

utterance: Six two four?

utterance: Mhm four one seven two. Five one one six two four four one seven two.

utterance: Uh-huh got it. I'll just check five one one six two four four one seven two is that right?

utterance: Yep.

utterance: What's your date of birth?

utterance: Oh it's October eleventh.

utterance: Mhm eleventh what year sir?

utterance: Oh my bad nineteen ninety seven.

utterance: Uh-huh thanks.

utterance: No problem ma'am is that all?

utterance: Last thing I'll need for your initial account setup is a security question for you.

utterance: Oh alright can you do my high school name?

utterance: Mhm if that's what you want sir what's the name of the high school?

utterance: Saint Nicholas Northfair Private Acadamy.

utterance: Northfair n.o.r.t.h.f.a.i.r?

utterance: Yep you got it.

utterance: Saint Nicholas like Santa Claus?

utterance: Yes ma'am. .

utterance: Alright sir your account is made now we just have to fill out your personal info.

utterance: Mhm.

utterance: I'll need your address please sir.

utterance: My address? #Um three one two Cabin Street.

utterance: Three one two Capin Street?

utterance: Cabin with a b.

utterance: Oh thank you. #Um what city and state is this address in?

utterance: Miami

utterance: Mhm Florida and the.

utterance: Nah Miami in Ohio. You should listen before assuming.

utterance: Oh so sorry about that sir what is your zipcode?

utterance: Five eight four two four.

utterance: Five eight four three four?

utterance: Four two four. not three four wow.

utterance: Sorry about that last thing I need now is your social security.

utterance: Huh you need that?

utterance: Yes sir we do.

utterance: Huh you know what could you cancel my account?

utterance: Mhm I could but

utterance: Uh-huh do it then please. #Um you're going to erase my info right?

utterance: Mhm yes sir it'll be wiped from our customer files.

utterance: Okay bye.

utterance: Oh goodbye sir have a great day sorry we couldn't help you today.

utterance: Mhm I'm sure.


utterance: Hey hello thank you very much for calling Rivertown Insurance this is Monica how can I help you?

utterance: Uh-huh Monica I got recommended this company by a friend of mine

utterance: Oh that's great could I get their name if you don't mind?

utterance: Mhm it's Sabrina Alcent.

utterance: Sabrina do you know how to spell Alcent?

utterance: Mhm I'm pretty sure it's a.l.c.e.n.t.

utterance: Oh yes I see her here in our files great thank so you were interested in signing up with us?

utterance: Yep from what my friend told me your car insurance plans are great.

utterance: Mhm I would agree so did you want to start up your account creation over the phone or

utterance: Yep let's just go ahead and do it now.

utterance: Sure thing could I get your first and last name please sir?

utterance: Jeremy Tulip like the flower.

utterance: Oh nice thank you.

utterance: What would be a good number for you mister Tulip?

utterance: Five five three.

utterance: Mhm.

utterance: Seven four one.

utterance: Seven four one.

utterance: One eight eight six.

utterance: Uh-huh you said one eight eight six?

utterance: Yep.

utterance: Five five three seven four one one eight eight six?

utterance: Mhm.

utterance: Great your account is about to be made I just need a security question for you.

utterance: Huh what's the question?

utterance: Do you know your mother's maiden name?

utterance: Well yeah it's Tulip.

utterance: Oh then we probably shouldn't use that one

utterance: Do you have like name of high school or something like that?

utterance: Mhm yes sir we could do name of your high school, what is it?

utterance: John Bailey Flynn.

utterance: John Bailey is that b.a.i.l.e.y?

utterance: Mhm and John with an h.

utterance: Uh-huh I got that how is Flynn spelled?

utterance: F.l.y.n.n.

utterance: Thank you account is made. Now we have to fill out your personal information.

utterance: Oh okay.

utterance: Could you read your social security and date of birth off to me?

utterance: Mhm sure I was born February twenty first in the year nineteen ninety five.

utterance: Mhm.

utterance: And my social number is you ready?

utterance: Uh-huh go for it.

utterance: Oh okay seven six two.

utterance: Mhm.

utterance: Eight eight.

utterance: Mhm.

utterance: Four one five three.

utterance: Got it seven six two eight eight four one five three is that correct sir?

utterance: Yep sure is.

utterance: Great last thing I'll be needing from you sir is your address.

utterance: Yay okay my address is six five one Cantertrip Way.

utterance: Uh-huh what's the city and state you live in?

utterance: Austin Austin, Texas.

utterance: Oh nice I'm from there.

utterance: Oh really yeah I love it.

utterance: Uh-huh it's great. So your zipcode it's seventy three three zero one?

utterance: Whoa yeah that's it.

utterance: Great all set then! is there anything else you wanted to do with us today?

utterance: Huh well it's getting pretty late so that's probably all for today th-thank you though.

utterance: Of course sir it's my pleasure have a great evening.

utterance: Mhm you too bye.

utterance: Goodbye sir.


utterance: Hello this is Alfred with Rivertown insurance. How can I help you today?

utterance: Hi there. I need to talk to someone about changing my credit card payment for my account.

utterance: OK I can help you with that. Let's see can we please start with your first and last name?

utterance: Ok yeah my name is Ben Singh.

utterance: Wonderful can you please spell your last name for me Ben?

utterance: Sure it's S I N G H.

utterance: Got it. Next can you please let me know what your account number is?

utterance: Oh actually I am not sure I would need to look it up but I I don't have my computer here so uh.

utterance: No problem. We can look up your information. Ok first I will need your date of birth.

utterance: Ok cool. Thanks. My birth date is April twentieth two thousand and one.

utterance: Great. So thats four twenty two thousand one?

utterance: Yeah thats right.

utterance: OK great. Next can you please tell me your address?

utterance: Sure it's three eleven North fifty fourth street. Kansas city Kansas nine six two three four.

utterance: OK now I will need your social security number please.

utterance: It is five four four one two seven seven six nine.

utterance: So I have here five four four one two seven seven six nine.

utterance: Yeah thats it.

utterance: Last question is your security question that you chose when you first set up your account.

utterance: Okay.

utterance: What is your mother's maiden name?

utterance: Uh that would be Porter.

utterance: Great. Now that I have your account open can you remind me of how I can help you today?

utterance: Uh yes I need to change the credit card for my account please.

utterance: Alright I can help with that. Right not I have a card ending in seven four six nine as the primary payment method for this account. Should I remove this method of payment?

utterance: Yes. Ya I need to cancel that one.

utterance: Okay. I will remove it and just let me know when you are ready to read me your new card number.

utterance: Hmm sure yeah I just need to find oh ok yeah I need to grb it here and I will read it to you.

utterance: Okay. Just let me know when you're ready.

utterance: Sure yeah can I put you on hold for just a sec. I thought I had my card but where did it go.

utterance: I am happy to hold while you locate it sir.

utterance: Ahh here it is. Ok I am ready now.

utterance: Great please read me the sixteen numbers on the front of your card.

utterance: Ok so it's six nine four three zero two zero six seven nine seven four three three nine eight.

utterance: Alright I will read this back to you to confirm. I have six nine four three zero two zero six seven nineseven four three three nine eight.

utterance: Yep that is right.

utterance: Okay next I need the expiration date on the card?

utterance: Yes it is nine twenty twenty eight.

utterance: And then the cvv number on your card?

utterance: uh six four seven.

utterance: Okay and an you please tell me the name as it appears on the card?

utterance: Yes it Benjamin R. Singh.

utterance: And then the address assoicated with the card is it the same as your mailing address?

utterance: Yes it is. North fifty fourth street.

utterance: Okay it looks like this is all set. Your next payment of three hundred and fifty dollars will be charged to this new card ending in three three nine eight.

utterance: Great thank you for your help.

utterance: You are welcome. This payment is scheduled for May third.

utterance: Yes that sounds right. Cool.

utterance: I am so happy we were able to help you with this change of paymen mister Singh. Is there anything I can help you with before we end this call?

utterance: No I can't think of anything. That is it for me. Thanks again.

utterance: You have a wonderful day then. Good bye!


utterance: Rivertown Insurance Jakob speaking who am I speaking to today?

utterance: Hey Anthony

utterance: Last name?

utterance: Trevejo.

utterance: Uh-huh spell that for me please?

utterance: T.r.e.v e.j.o

utterance: Uh-huh got it. How could I help you today mister Trevejo.

utterance: Mhm I do car insurance with you guys you do renters insurance too right?

utterance: Uh-huh we sure do mister Trevejo were you looking to enroll in a renters insurance plan with us?

utterance: Eee yeah I can do it right now with you right?

utterance: Mhm mister Trevejo do you have your customer number?

utterance: Nah what is that

utterance: Do you have your auto insurance cards that we sent you?

utterance: Mhm in my garage I'll go get it real quick.

utterance: Oh alright mister Trevejo.

utterance: Whew here it is where

utterance: Mhm your number should be in the bottom left corner.

utterance: Mhm.

utterance: A eight digit number.

utterance: Oh found it.

utterance: Mhm could you read it out to me?

utterance: Uh-huh five one four two one one two four.

utterance: Mhm got it thank you did you know the specific plan you wanted mister Trevejo?

utterance: Nah what plans do you guys have

utterance: We offer two plans a basic plan and preferred plan.

utterance: Mhm tell me about the preferred plan.

utterance: Uh-huh our preferred plan covers all indoor and outdoor appliances

utterance: Huh nice.

utterance: Mhm also covers your electronics and personal items such as jewelry.

utterance: Oh great.

utterance: Would you like to enroll in this plan sir?

utterance: Huh how much is it the fee.

utterance: I can offer you a annual fee of three hundred a year.

utterance: Oh okay yeah I want to do that.

utterance: Mhm got it I'll sign you up now could I get your credit card number?

utterance: Uh-huh yeah let me go get my wallet real quick.

utterance: Sure thing.

utterance: Here number one one one three five two one two three four five one one one five six.

utterance: One one one three five two one two three four five one one one five six?

utterance: Yep.

utterance: Expiration date and CVV number?

utterance: Yep got it April sixth twenty twenty seven, CVV is on the back right?

utterance: Mhm.

utterance: Oh it's six five two.

utterance: Thank you sir all signed up then you're payment is processing.

utterance: Oh great thanks is that it?

utterance: Mhm you should get your insurance cards in the next two weeks, could I help you with anything else?

utterance: No thank you for the help today

utterance: Of course thank you for the call feel free to call with any other problems.

utterance: Yep I will goodbye.

utterance: Goodbye mister Trevejo have a good day.


utterance: Hello Brock here agent for Rivertown Insurance how could I help you?

utterance: Uh-huh I'm Cathy hello I was thinking of switches insurances

utterance: Uh-oh is there anything I can do to help you with that?

utterance: Mhm well I was thinking of cancelling but I don't know maybe there's a better plan for me?

utterance: Uh-huh of course let me get all your identity information first please.

utterance: Mhm Suzermire that's my last name.

utterance: So Cathy right could you spell your last name for me please?

utterance: Yep s.u.z.e.r.m.i.r.e Suzermire.

utterance: Thank you Cathy could I get your date of birth and customer number?

utterance: Mhm January eighth nineteen ninety four customer number?

utterance: Yes ma'am your customer number it's at the bottom left of your insurance card.

utterance: Oh okay I'm going to go upstairs to go get it.

utterance: Mhm take your time Miss Suzermire.

utterance: Back the yellow number or the blue number?

utterance: Huh I think it's the blue number ma'am.

utterance: Uh-huh it's four three three two one one nine nine.

utterance: Four three three two one one nine nine mhm.

utterance: Yup is that all?

utterance: Yes ma'am I'm logged in could I get your policy number it's the yellow number on your card.

utterance: Oh six five two f-four nine eight eight eight.

utterance: Six five two four nine eight eight eight?

utterance: Uh-oh actually the last number is three don't have my glasses on.

utterance: Mhm all fine I'll get that fixed.

utterance: Yay.

utterance: Huh okay I see here you are enrolled in our Basic Auto plan?

utterance: Mhm.

utterance: Have you already talked to o-other companies about any certain plans?

utterance: Mhm I have with AllCity Insurance.

utterance: Oh what sort of plan were you looking at with them what tier?

utterance: Eee I think it was their mid tier plan I just got a new car for my daughter.

utterance: Have you seen our gold plan? The Preferred Auto plan?

utterance: Nah could you tell me about it? #Uh how many tiers are there?

utterance: Mhm we have the silver plan which is what you are currently enrolled in.

utterance: Mhm.

utterance: And we have our gold plan, and platinum plan.

utterance: Uh-huh.

utterance: Our gold plan right now I could offer you a annual fee of fifteen hundred a year.

utterance: Huh.

utterance: Is that near the offer from the other company?

utterance: Mhm well close what sort of coverages do you offer? In the gold plan.

utterance: You still live in Texas Miss Suzermire?

utterance: Mhm.

utterance: Okay ma'am this plan includes by law PIP coverage.

utterance: Huh what's PIP?

utterance: #Er personal injury protection.

utterance: Oh uh-huh I know about that

utterance: Mhm uninsured or underinsured motorist coverage.

utterance: Mhm.

utterance: We also offer liability coverage two tiers above the state required minimum in our basic plan.

utterance: Oh

utterance: #Um our preferred plan also includes collision coverage and comprehensive coverage.

utterance: Eee what is comprehensive coverage?

utterance: Uh-huh your comprehensive coverage is for damages to your vehicle other then collision.

utterance: Oh nice lastly we have a towing and labor coverage

utterance: Whoa what's that.

utterance: We cover tow truck costs if needed and covers labor to change a flat or other basic services like that.

utterance: Whoa I like that actually could I upgrade to that plan? Fifteen hundred a year right?

utterance: Mhm fifteen hundred I can do the upgrade for you effective immediately.

utterance: Uh-huh yeah lets do it.

utterance: Oh okay ma'am charge it to the same card on file?

utterance: Yep that one please.

utterance: Got it payment is processing do you want your new cards to be mailed or emailed?

utterance: Huh email it to me

utterance: Mhm is Suze C five at yahoo dot com still a go-good email for you?

utterance: Mhm.

utterance: Thank you you should receive the email soon along with your receipt for your new plan

utterance: Mhm thank you so much Brock right?

utterance: Yes ma'am, thank you for your business we appreciate it. Have a good day ma'am.

utterance: Mhm you too goodbye.

utterance: Goodbye.


utterance: Rivertown Insurance, this is Carla speaking how can I help you?

utterance: #Um hi could I create an account and enroll in a #plan over the phone?

intents: CreateAccount EnrollInPlan

utterance: Mhm yes sir I can help you with that. Do you want to start the sign up now?

utterance: Uh-huh can I only sign up over the phone?

utterance: Oh, no you could also use our website to create your account if you

utterance: Eee I think I'll just have you help me .

utterance: Sure thing sir first can I get your first and last name please?

utterance: #Uh yeah Jonny, j.o.n.n.y.

utterance: Mhm.

utterance: Barbados b.a.r.b.a.d.o.s.

utterance: Uh-huh thank you could I get your phone number now?

utterance: Mhm five four three.

utterance: Five four three.

utterance: #Uh two two two.

utterance: Two two two.

utterance: Seven five five three.

utterance: Five four three two two two seven five five three, yeah?

utterance: Mhm you got it Carla.

utterance: Could I get a security question answer to finish creating your account?

utterance: Mhm I could use my pet name or

utterance: Uh-huh what is the name of your first pet mister Barbados.

utterance: Chewey c.h.e.w.e.y.

utterance: Thank you, your account is made now I just need to get some of your personal information.

utterance: #Uh do you need my social?

utterance: Yep I will be needing your social security number

utterance: #Uh I need to go look for my card sorry.

utterance: Mhm take your time mister Barbados.

utterance: Eee can I make the account without it?

utterance: Oh sorry sir no it's one of the required fields

utterance: Uh-oh okay hold up let me go look for it again

utterance: Sure thing.

utterance: Uh-oh I can't find it

utterance: #Hm and you don't remember the number at all?

utterance: Jeez maybe it's four four one two two three one?

utterance: #Um sorry sir your social has to be nine digits.

utterance: Oh then yeah I don't know it, what now?

utterance: Whew well for now we can't continue with the process you'll need to find that out and then call back.

utterance: Mhm okay sorry about that

utterance: Uh-huh your account is made it just has no accesses or information on it do you any questions?

utterance: Nah I guess I just gotta go find that number

utterance: Yes sir just make sure to call back at this number when you do.

utterance: Mhm do I have to ask for you or

utterance: If I'm available yes I could help you, but any of our other agents could continue from where we left off.

utterance: Oh ok sounds good thank you Carla sorry about that again.

utterance: Mhm no worries mister Barbados thank you for the call and for choosing to sign up with Rivertown Insurance.

utterance: Mhm, before I go actaully do you have a list of the plans you have?

utterance: Uh-huh yes sir if you give me your email I could send you the link or you could find it on our website.

utterance: #Um okay my email is bigbman at gmail dot com.

utterance: Bee b.e.e?

utterance: Nah just the letter b.

utterance: Oh okay got it. I just sent the link, could I help you with anything else?

utterance: #Um no that's it thank you.

utterance: Anytime mister Barbados. Have a good day! Goodbye.

utterance: Mhm goodbye Carla. Have a good day!


utterance: Hello hello Rachel speaking this is Rivertown Insurance how can I help you?

utterance: Uh-huh hi this is Mark, Mark Andrew I called a week or so ago

utterance: Oh yes we changed your payment and I gave you your quote on the petcare plan right?

utterance: Mhm yes that's that's me.

utterance: Oh so am I right to assume you're calling to enroll in the plan?

utterance: #Um yes, but what was the rate again?

utterance: It was a annual rate of one thousad dollars.

utterance: Huh, you know that's actually a lot better than some of the other companies offered me

utterance: Yay! Always good to be ahead of the competition, so did you want to go ahead and begin enrolling.

utterance: Eee yeah lets do it, why not?

utterance: Could I get your customer number mister Andrew?

utterance: Yep it's eight four five.

utterance: Eight four five

utterance: #Um nine five five.

utterance: Nine five five.

utterance: One one. that's it.

utterance: #Um one one, ok got it.

utterance: Mhm.

utterance: I wanted to confirm that it was the preferred petcare plan that you wanted.

utterance: Yep, that's what you called it mhm.

utterance: I'm going to need your card information for the first payment and after that it will be billed with the rest.

utterance: Sure can you just give me a second to go get my wallet from my car?

utterance: Mhm take your time mister Andrew no rush at all.

utterance: Okay I'm back you need all of it?

utterance: #Um yes the same information as last time.

utterance: Uh-huh five four four two.

utterance: Mhm.

utterance: Three one one six.

utterance: #Uh got it.

utterance: #Er zero one eight five.

utterance: Uh-huh.

utterance: #Uh six six five three.

utterance: Mhm I got five four four two three one one six zero one eight five six six five three, is that right?

utterance: Yep that's it.

utterance: Thank you now could I get the CVV and.

utterance: Uh-huh the CVV is five four one.

utterance: Mhm.

utterance: And the expiration date is eleven thirty one.

utterance: #Um November twenty thirty one got it.

utterance: Mhm.

utterance: #Um mister Andrew would you want to begin the enroll today or at a later date?

utterance: Could you set it for the beginning of the month?

utterance: Sure thing mister Andrew so today you will be charged your deductible.

utterance: Mhm.

utterance: And then at the start of next month you will make your payment and be enrolled officially.

utterance: #Um ok.

utterance: So your benefits won't kick in until next month I just wanted to make sure you knew that.

utterance: Mhm yup yeah I got it.

utterance: Great that should be all then glad I could help you today mister Andrew.

utterance: Jeez thank you you were really great help.

utterance: I appreciate that mister Andrew, if you have any issues please call this number again. Have a good day.

utterance: You too. Goodbye.

utterance: #Um goodbye!


utterance: Helllo, thank you for calling Rivertown insurance this is Molly how may I help you?

utterance: #Er hi there Molly, I'm calling to see if I could change my address over the phone.

utterance: Yes sir you can. Did you recently move or are you planning to move sometime soon?

utterance: Uh-huh I actually just finished moving into my new house today, whew took a while .

utterance: Oh congratulations on the move sir I'm sure it was stressful.

utterance: Definitely, but thank you.

utterance: Yes sir, so in order for me to change your address in our system I'll need to verify your information, could I get a name and date of birth?

utterance: Mhm my name is Henrique Julius.

utterance: #Hm and how is that spelled sir?

utterance: H.e.n.r.i.q.u.e.

utterance: Uh-huh got it.

utterance: J.u.l.i.u.s.

utterance: Got it thank you, and your date of birth sir?

utterance: #Uh yeah it's the second of April nineteen eighty seven.

utterance: Zero four, zero two, nineteen eighty seven, did I get that right?

utterance: Uh-huh yep that's it.

utterance: Thank you, now I just need your customer number.

utterance: Oh where can I find that?

utterance: #Um you wouldn't happen to have your insurance card on you? You could find it there.

utterance: Nah but hold on I can find it real quick.

utterance: Sure thing, take your time.

utterance: Alright I'm back where is th-the

utterance: You can find your customer number on the bottom left corner of your card.

utterance: Oh thank you is it the eight digit number or.

utterance: Mhm yes sir it's the eight digit number bottom left.

utterance: Okay are you ready?

utterance: Yes mister Julius go ahead.

utterance: Eight four two.

utterance: Eight four two.

utterance: Eight six seven.

utterance: Eight six seven.

utterance: Nine nine.

utterance: Nine five.

utterance: Nah nine nine, two nines.

utterance: My apologies, let me read it back. eight four two.

utterance: Mhm.

utterance: Eight six seven.

utterance: Yep.

utterance: Nine nine.

utterance: Yep you got it.

utterance: Okay mister Julius I see your account here, could you verify your former address for me?

utterance: #Uh yeah the address is jeez how could I already forget h.

utterance: It's alright sir no rush.

utterance: oh okay I remember now it's nine three two Golden Way.

utterance: Nine three two Golden Way, correct?

utterance: Yep Golden Way, g.o.l.d.e.n, golden.

utterance: Thank you, and what is the city, state and zip code for that address?

utterance: #Uh Brittle City, Texas. The zip code is seven four zero four five.

utterance: Brittle City, seventy four zero four five.

utterance: Uh-oh did I say four five I meant four six.

utterance: Mhm so to verify it's nine three two Golden Way, Brittle City, Texas, seventy four zero four six.

utterance: Uh-huh that's it.

utterance: Okay thank you everything checks out. Now all I need is your new address so I can get that changed for you.

utterance: Huh sorry my wife was asking me something, what was that?

utterance: No problem sir I just asked for your new adress so I can go ahead and update it for you.

utterance: Oh yeah it's four four seven eight.

utterance: Four four seven eight.

utterance: Municiple Drive.

utterance: M.u.n.i.c.i.p.l.e Drive correct?

utterance: Yep and Maryland seven six one three one.

utterance: Maryland, Texas?

utterance: Yep.

utterance: Zip code seventy six one three one?

utterance: Yes ma'am that's all.

utterance: Thank you very much I have confirmed the change of address mister Julius is there anything else I can help you with?

utterance: #Hm you could help me unpack? Just joking that'll be all thank you very much Molly.

utterance: Alright glad to be of help mister Julius have a nice night!

utterance: Thank you! you too bye!

utterance: Goodbye!


utterance: Hey thank you for c-calling Rivertown Insurance how c-can I help you?

utterance: #Um hi there the other day I tried to log into my account but I couldn't remember my question.

utterance: Your question?

utterance: Uh-huh my security question I couldn't remember it so I can't really use that one anymore

utterance: Mhm so you-you would like to change your security question sir?

utterance: Yep can you do that.

utterance: Mhm I can I'll just need to veri-verify some info.

utterance: Oh go ahead

utterance: Mhm your first and last name sir?

utterance: Michael Longtee.

utterance: Michael Longtee?

utterance: Mhm m.i.c.h.a.e.l l.o.n.g.t.e.e.

utterance: Uh-huh thank you I got it. #Um your date of birth?

utterance: January second nineteen sixty five

utterance: Mhm do you know your-your customer number?

utterance: Uh-oh I don't think so

utterance: It's a eight digit number on the back of your insurance cards may-maybe you have one?

utterance: Oh yeah actually think I do let me look in my wallet

utterance: Mhm.

utterance: #Hm not this no not this either oh here it is four four four one two two three one.

utterance: Four four four one two two three one?

utterance: Mhm.

utterance: Oh alright I got access here what did you want to change-change it to?

utterance: Jeez

utterance: Name of your first pet?

utterance: Eee okay yeah do that his name was Kimbo.

utterance: Mhm K-Kimbo k.i.m.b.o r-right?

utterance: Yep. #Uh you changed it right?

utterance: Mhm it's done sir thank you very much.

utterance: Nah thank you for the help today.

utterance: My pleasure actually if you don't mind could I get your email to send you the link to our c-caller rater site. It's actually only my second day.

utterance: Mhm sure it's Edwardoman eight five at gmail.

utterance: E.d.w.a.r.d.o.m.a.n eight five at gmail dot com got itI sent the link my name is Cr-Crystal by the way for the rate .

utterance: Crystal? #Um alright well I enjoyed your service so I'll make sure to leave a great rating .

utterance: Thank you so-so much you were very pleasant also

utterance: Oh thank you! don't hear that too much.

utterance: #Um your welcome sir, is there anything else I could help you with today?

utterance: Mhm I think that's all for today thanks again though.

utterance: Uh-huh again it's my pleasure if that's all then have a good day mister Longtee thanks for the c-call.

utterance: Mhm goodbye

utterance: Goodbye!

utterance: #Ah actually real quick before I go if I need to change my information again would I have to call again or is there another way?

utterance: Mhm well over the ph-phone is one option you could also do it online as long as you have all of your information.

utterance: Oh online? I guess I didn't look everywhere last time.

utterance: Mhm but you have to be fully logged in to change it maybe that's why you couldn't do it.

utterance: Oh that makes sense thank you.

utterance: Of course wil-will that be all for you sir?

utterance: Mhm yeah I think I'm good this time actually now .

utterance: Great! Glad I could h-help you

utterance: Mhm goodbye.

utterance: Oh yeah bye!


utterance: Hello hello, thank you for calling Rivertown insurance Bryce speaking how can I help you today?

utterance: Eee yeah I think I want to change my plan

utterance: Mhm you have a plan with us sir? Could I get your first and last name please?

utterance: Uh-huh my plan is with you renters insurance but my name is Edward Scixser.

utterance: Huh could you spell your #last name for me please Edward?

utterance: Mhm I get that s.c.i x.s.e.r a little weird I know.

utterance: Oh no I just wasn't sure if I had it right .

utterance: Mhm no worries man.

utterance: Uh-huh would you happen to know your cu-customer number?

utterance: Eee no I don't think so what do you need it for?

utterance: Oh just to access your account here but I could also use your number and social.

utterance: Whew that's great. #Um so you need my social security number?

utterance: Mhm yes sir.

utterance: Uh-huh okay it's five one two.

utterance: Five one two.

utterance: Three three.

utterance: Three three.

utterance: #Uh one nine zero two.

utterance: Five one two three three one nine zero two right?

utterance: Mhm.

utterance: Oh good, is the number on file the same that you are calling on right now?

utterance: Nah nope it's seven six two.

utterance: Seven six two

utterance: Five four f-four.

utterance: Five four four mhm.

utterance: Seven four five si-six seven.

utterance: Seven four five six six seven? #Um.

utterance: Nah only one six

utterance: Oh I'm sorry that's my bad so seven six two five four four seven four five six seven?

utterance: Mhm.

utterance: Okay last bit I need what is your mother's maiden name?

utterance: Eee I think Cartwright c.a.r.t.w.r.i.g.h.t pretty sure.

utterance: Yep that was it thank you. So you were looking to change your renters plan today?

utterance: Uh-huh.

utterance: Mhm and you have the Renters Basic plan? Is that correct?

utterance: Mhm yup.

utterance: Okay were you looking to upgrade to our premium tier plan?

utterance: #Um what other plans do you have.

utterance: Oh well our Renters Basic is our base plan we only have one other plan the Renters Preferred plan.

utterance: Mhm tell me about this preferred plan you got.

utterance: Sure thing our preferred plan covers a wider range of appliances and in house items as well as higher rate of coverage for luxury personal items such as jewelry.

utterance: Mhm how much is it yearly or monthly.

utterance: Three hundred dollars if you choose to go with our Annual fee, monthly you would play thirty dollars.

utterance: #Hm so it's a lit-little bit more to go monthly I guess I'll choose the annual plan then.

utterance: Great you want to go through with the change?

utterance: Mhm you guys have all my card info and whatnot right?

utterance: Uh-huh I have it all right here sir just confirming and completing the change process for your p-plans.

utterance: Whoa that's wonderful will I be charged today?

utterance: Yes sir the charge will go through today, and you should receive your new insurance cards in the mail within the next few weeks.

utterance: Whew thanks for all the help man you made that really easy for me.

utterance: Mhm your welcome sir feel free to call if you have any other problemiss thank you.

utterance: Uh-huh thanks. Goodbye.

utterance: Goodbye. Have a great day.


utterance: Rivertown Insurance this is Cal speaking can I help you today?

utterance: Sure can I got referred to this company by my sister.

utterance: Is your sister a customer of ours?

utterance: Mhm she sure is I think she has been for a while.

utterance: If you d-don't mind could I have her name?

utterance: Mhm what for? If you don't mind me asking.

utterance: Well we offer rewards for referral to our existing customers.

utterance: Whoa that's cool I didn't even know that.

utterance: Mhm so her name?

utterance: Oh yeah it's Michelle Blando.

utterance: Michelle with two l's or one.

utterance: Two.

utterance: Thank you. #Um so you wanted to start and account with us as well ma'am?

utterance: Yep for sure.

utterance: Alright could I get your first and last name now?

utterance: Uh-huh it's Solangel Filipa.

utterance: Sorry could you spell that for me?

utterance: Mhm s.o.l.a.n.g.e.l. Solangel Filipa f.i.l.i.p.a.

utterance: Got it thanks. date of birth?

utterance: Nineteen ninety nine. #Um December tenth.

utterance: December tenth nineteen ninety nine got it. what's a good phone number for you?

utterance: Well this one.

utterance: Two three three

utterance: Yep no need to keep going it's that number.

utterance: Uh-huh sure thing. Would you like to use your first pet's name as your security question?

utterance: Sure I don't mind that Jack.

utterance: Jack? #Um is that the name?

utterance: Huh? Oh yeah sorry.

utterance: No problem I got it. We're almost done.

utterance: Whew.

utterance: What's your social?

utterance: Social?

utterance: Mhm like your social security card number.

utterance: Oh it's six six one.

utterance: Six six one.

utterance: Eee two one two one three three.

utterance: Six six one two one two one three three.

utterance: Mhm.

utterance: Alright now last thing I need is your full address.

utterance: Got you one one one Alleybrook Way. That's in Porter, Georgia.

utterance: Could I also get your zipcode?

utterance: Mhm it's six one five one two.

utterance: Thank you that means we are all set then.

utterance: Whew.

utterance: Is there anything else you needed help with now?

utterance: Nah I just wanted to make my account today. #Um how do I login?

utterance: Oh you just use the information you provided, your first and last name and the question.

utterance: Huh I see.

utterance: Mhm well if that's all then have a good day ma'am.

utterance: Oh yeah have a great day thank you.

utterance: Thank you for the call. Goodbye!

utterance: Bye.


utterance: Hello! Rivertown insurance Jan here how may I help you?

utterance: Uh-huh hi this is Mike.

utterance: Hello Mike how could I help you today?

utterance: Mhm is the only way I can enroll in a plan by going to one of your offices?

utterance: No sir I could help you with that over the phone or you could do it online.

utterance: Uh-huh how long does it take to do online?

utterance: Oh it probably thirty five or so minutes there's a bit of document submitting you have to do.

utterance: Eee do I have to do that over the phone?

utterance: No sir I can do all that for you and it should only take us twenty minutes or so.

utterance: Mhm okay lets do it.

utterance: Uh-huh could I get your last name Mike?

utterance: Yep Jablawski.

utterance: Could you spell that for me?

utterance: Mhm j.a.b.l.a.w.s.k.i.

utterance: Uh-huh got it. #Um is this the first plan you'll be enrolling in?

utterance: Yep I'm a newbie .

utterance: Mhm could I get your on file phone number and social security number?

utterance: Uh-huh yeah my number is seven five three six eight one five one one two.

utterance: Seven five three six eight one five one one two, right?

utterance: Mhm my social is can you give me a second.

utterance: Uh-huh sure thing Mike take your time.

utterance: Eee okay I'm back you ready?

utterance: Uh-huh ready when you are.

utterance: Eee five eight one two two five four seven three.

utterance: Uh-huh five one eight?

utterance: Mhm.

utterance: Two two?

utterance: Mhm.

utterance: Five four seven three?

utterance: Yep.

utterance: Oh got it. #Um alright I just need you to answer what is your mother's maiden name?

utterance: Michelle, m.i.c.h.e.l.l.e.

utterance: Got it, loggin in did you know what plan type it was that you were interested in?

utterance: Mhm I already got a quote for renters insurance I just needed to enroll.

utterance: Uh-huh which tier of our renters insurance were you looking at?

utterance: I think the higher tier one I forgot what it's called.

utterance: Our Renters Preferred plan?

utterance: Oh yeah! That was it thirty six a month? Right?

utterance: Mhm yes sir I could also offer you a flat three hundred a year rate.

utterance: Huh I see that's even better.

utterance: Yep so you want to go ahead and get enrolled in this plan?

utterance: Uh-huh for sure.

utterance: Huh I see we have no payment information for you could I get your card number?

utterance: Yep seven one two.

utterance: Seven one two.

utterance: Three three three five two.

utterance: Three three three five two.

utterance: Eight seven nine.

utterance: Mhm eight seven nine.

utterance: Two eight zero one one.

utterance: Two eight zero one one. Got it.

utterance: #Um my expiration date is September twenty twenty five. And CVV six four two.

utterance: Uh-huh thank you Mike, you'll be mailed your receipt and insurance cards within the next two weeks.

utterance: Oh great thanks Jan.

utterance: Mhm no problem sir is there anything else I could help you with?

utterance: Nah that's all thanks alot though.

utterance: Anytime Mike don't hesitate to call us with any o-other questions.

utterance: Mhm.

utterance: Goodbye have a great day.

utterance: Uh-huh goodbye.


utterance: Hello how can I help you?

utterance: #Um I wanted to get a q-quote for pet inurance.

utterance: Mhm, may I ask who I'm speaking to?

utterance: Uh-huh this is Craig, Craig Lawrence.

utterance: Craig Lawrence? #Um could you spell that for me?

utterance: Uh-huh c.r.a.i.g l.a.w.r.e.n.c.e, got it?

utterance: Yep thank you mister Lawrence, I could get that quote started for you first I just need to complete our account verification checks.

utterance: Oh you can do it for megreat. Also what checks?

utterance: Oh it's just basic identification question.

utterance: Uh-huh.

utterance: Could I get your date of birth please?

utterance: Mhm December fourteenth nineteen eighty two.

utterance: Thank you mister Lawrence do you have your cu-customer number?

utterance: Nah what is that?

utterance: Your customer number is a eight digit code that we #use for logins, do you have your insurance card?

utterance: Nah I never got those could you help me with that too?

utterance: Mhm yes sir could I get your phone number and social security number?

utterance: Huh what do you need that for?

utterance: Oh since you don't have your customer number we have to use this method for the login.

utterance: Uh-huh well my social is nine zero nine.

utterance: Nine zero nine.

utterance: #Uh two three.

utterance: Two three.

utterance: #Er four two seven five.

utterance: Nine zero nine two three four two seven f-five?

utterance: Mhm and use this number two one three

utterance: Two one three.

utterance: Mhm five one one.

utterance: Five one one.

utterance: Eight four six eight.

utterance: Uh-huh. #Er two one three five one one eight four six eight.

utterance: Yep.

utterance: Huh mister Lawrence I see here you have no mailing address on file.

utterance: Uh-oh I must have forgot to do that.

utterance: What address would you like to use and I could get your card and quote mailed to you.

utterance: Uh-huh use five one three Corral Way.

utterance: Five one three?

utterance: Mhm.

utterance: Corral c.o.r.r.a.l?

utterance: Mhm yep.

utterance: And the city and state? #Er also your zipcode.

utterance: Uh-huh Mazco Mazco, Tennessee zip code is five one four six seven.

utterance: Mhm could you spell Mazco for me?

utterance: Uh-huh m.a.z.c.o.

utterance: Thank you the zip code was five one four six seven?

utterance: Mhm.

utterance: Okay let's get started with that quote is your pet a dog? cat? just one pet?

utterance: Mhm just one a cat.

utterance: Do you know the breed?

utterance: Mhm Persian I think.

utterance: Uh-huh the age and weight?

utterance: He's three years old weight I don't kn-know

utterance: Do you have old veterinary documents maybe?

utterance: Nah I guess I can just go weigh him give me a second.

utterance: Huh oh okay sir.

utterance: Whew I'm back he weighs sixteen pounds.

utterance: Uh-huh got it your cards and quote should get to your house in a few days.

utterance: Yay that's great that's all then.

utterance: Mhm unless you have any questions?

utterance: Nah I'm good, appreciate the help though.

utterance: Of course feel free to call with any other questions have a good day sir.

utterance: Mhm see ya!

utterance: Goodbye.


utterance: Thanks for calling Rivertown Insurance this is Kathy. How can I help you today?

utterance: Oh hi. Yes I need to I would like to file a report of damage to my house.

utterance: I am sorry to hear you have had some damage to your property. I can help you file a property claim. What is your name sir?

utterance: David Norcross.

utterance: And David would you mind spelling your last name for me?

utterance: Sure it's N O R C R O S S.

utterance: Okay now I will need your customer number please.

utterance: Okay yes I have that right here it is eight one three three nine seven two one.

utterance: Excellent. Let me see here oh ok yes now I will need your date of birth please.

utterance: My date of birth?

utterance: Yes sir. This is just to verify your identity before accessing the account.

utterance: Oh ok then. my birthday is November fifth nineteen eighty one.

utterance: Super. I now have your account up and we can get started on your property claim. I appreciate your patience.

utterance: Ok cool. No problem.

utterance: So can you please tell me where you have damage?

utterance: Uh yeah it's my roof. Not looking good this morning!

utterance: Oh no I am sorry to hear that. Can you please briefly describe to me what has happened?

utterance: Yeah sure can. so we had quite the storm last night lots of rain wind maybe some hail? Not really sure. So woke up this morning and went out back and the roof over my patio has blown off. Like it's still kind of attached but not where it should be ya know?

utterance: Oh wow. That must have been quite the storm! Hope you and your family are okay.

utterance: Oh yeah we are fine. Used to storms like this ya know. Just want to get the roof fixed and we'll be good.

utterance: Well we will certainly help with getting the roof repaired. Is there any other damage that happened last night to the home?

utterance: Uh no. Well at least not that I have noticed yet. It is still early. I suppose I might I should you know look around a bit I guess.

utterance: Yes for sure. Well please do not hesitate to reach out again if you notice anything else. So let's get someone out there to take a look.

utterance: Ok yeah that would be good.

utterance: Can I please verify the property address real quick?

utterance: Yeah so it is three seven one west tillamook road. Fremont California seven two three six four.

utterance: Okay thanks for that. Let me see here how soon I can get someone out for you to take a look and assess the damage. OK how about tomorrow morning at nine a.m.?

utterance: Oh ok cool that's faster than I actually thought yeah we can do that. Do I need to be home?

utterance: We do prefer that you are home to meet the agent of possible.

utterance: Oh ok well actually my wife can be there oh wait actually no I will be there. Nine o'clock tomorrow. Great.

utterance: Fantastic. Well I have you on the schedule here. Before I let you go I just wanted to get a little more information if I could.

utterance: Yeah sure.

utterance: So we have here that this is the original roof that wasplaced on the house when it was built in nineteen senty eight. Is that correct?

utterance: Yes that's right. Guess it is about time for a new one.

utterance: And ar you able to tell me aproximately what time the storm took place?

utterance: Oh it was close to aroung seven thirty last night lasted a long time thats just when I think it started. It was storming even after I went to bed at like ten o'clock.

utterance: Ok and did you happen to take some picutres of the damage?

utterance: Yes I did actually. I have a few here.

utterance: Great. Just hold on to those or if you would like you can upload them on the webite under the files tab under your claim.

utterance: Oh ok I can do that.

utterance: So let me go ahead and get you your claim number. This will be what you use if you want to view the progress online or if you would like to call in and speak to someone.

utterance: OK cool. Thanks.

utterance: Are you ready for the claim numer now?

utterance: Yes I am grabbing a pen real quick ok I am good to go.

utterance: Okay the claim number is one six five five four nine seven three.

utterance: Okay so I got one six five five four nine seven three?

utterance: Yep that is corret sir. So just to confim an agent will be out to your property tomorrow morning at nine a.m. to assess the damage to the roof. After that someone will be in touch with you in the next day or two to fet the repairs scheduled.

utterance: Okay that sounds good to me.

utterance: Is there anything else I can help you with this morning?

utterance: No thanks. That'll be all.

utterance: Well then you have yourself a wonderful day. Thanks for calling.

utterance: Ok yeah you too. Bye.


utterance: Hello this is Mark thank you for calling Rivertown Insurance how can I help you?

utterance: Mhm yeah I saw I could make my account over the phone? #Uh do you.

utterance: Yep you sure can, do you want to go ahead and get started?

utterance: Mhm sure, I don't have to pay to make the account right? #Uh.

utterance: No sir, completely free, could I

utterance: Whew that's good.

utterance: Uh-huh, could I get your first and last name sir?

utterance: Bryan Wickerstarir.

utterance: Brian? B.r.i.a.n?

utterance: Nah bryan with a y man.

utterance: B.r.y.a.n right?

utterance: Mhm.

utterance: Could you spell your last name for me too sir?

utterance: Jeez w.i.c.k.e.r.s.t.a.r.i.r didn't think it was that hard

utterance: What's a good number for you sir?

utterance: Huh this one? #Uh yeah.

utterance: two three four four five sive nine eight seven zero, is this the number you would like use sir?

utterance: Mhm yeah that's this one

utterance: Now I need a security question for you sir do you have one in mind or would you like to pick from our list?

utterance: Eee just #tell me the list.

utterance: Mhm sure thing sir what is your mother's maiden name? That's the first one.

utterance: Nah I don't know that next.

utterance: The na-name of your childhood best friend?

utterance: #Hm Carlos? #Uh maybe Clayne? #Uh nevermind not that one.

utterance: Mhm alright sir how about the name of your high school?

utterance: Oh nice West Carivedel High. Go Pumas!

utterance: West Carividel you said? #Um how is that spelled?

utterance: #Uh c.a.r.i.v.i.d.e.l.

utterance: Uh-huh got it sir, what is your date of birth sir?

utterance: Huh my what?

utterance: Your date of birth sir?

utterance: Data birth? #Um what's that

utterance: Oh, excuse me sir no it's date. of. birth. Like birthday?

utterance: Jeez my bad I couldn't hear you .

utterance: Uh-huh well that's alright sir.

utterance: #Um August the fifteenth nineteen seventy one.

utterance: August fifteenth nineteen seventy one okay got it.

utterance: Mhm.

utterance: Now I'll be needing your address.

utterance: Uh-huh seven oh three West Cut Boulevard.

utterance: Mhm, could I also get your zip code and the city and state too please?

utterance: Huh oh my fault, yeah the city is Briar in Louisiana. Three three five oh four.

utterance: Mhm Briar, Louisiana, Three three five zero four?

utterance: Whoa it's six oh four sorry I forgot I moved recently.

utterance: Mhm no worries sir.

utterance: So account all set up? #Ah.

utterance: Oh not yet sir the last bit of info I need is your social security card number, could you read it out for me?

utterance: Mhm but I actually don't have my card with me let me go look for it sorry.

utterance: Take all the time you need Bryan.

utterance: #Hm I didn't find it but I texted my wife she should know. .

utterance: Uh-huh just let me know when you're ready.

utterance: Oh here it us she just texted me it's seven six two.

utterance: Seven six two.

utterance: Mhm two two.

utterance: Two two mhm.

utterance: #Uh three one four nine.

utterance: Three one four nine got it.

utterance: Yay.

utterance: That should be all sir can I help you with anything else today? Would you like to begin enrollment?

utterance: Nah I'll do that later I'm good thanks though Bye!

utterance: Mhm goodbye! Call back whenever you're ready and one of our agents could help.

utterance: #Uh okay yeah bye.


utterance: Hello, yes this is Kathy with Rivertown, am I speaking to Carl Mark?

utterance: Huh oh the insurance company right? #Uh yeah this is Carl.

utterance: Mhm I'm calling you back in regards to your enrollment in one of our plans.

utterance: Oh yeah I remember now the car insurance plans.

utterance: Uh-huh that's right I already have your account pulled up we can go ahead with the quote.

utterance: Oh okay I drive a Honda.

utterance: Mhm what kind of Honda?

utterance: #Uh Civic from twenty fifteen.

utterance: Twenty fiften Honda Civic got it, do you know your current mileage on the car?

utterance: #Um let me go check real quick.

utterance: Mhm go ahead.

utterance: Whew alright I'm back it has sixty six thousand miles.

utterance: Sixty six thousand? #Um.

utterance: Oh by the way the car is actually from twenty sixteen my bad.

utterance: Uh-huh I'll get that changed thank you for letting me know your birthdate is December fifteenth right?

utterance: Mhm is that all you need?

utterance: Yes sir that's all I need to know you're located in Georgia right mister Mark?

utterance: Yep.

utterance: I can offer you our Preferred Auto plan which is a comprehensive plan #with all of the state required coverages and some extras.

utterance: Uh-huh what are the required coverages?

utterance: The state of Georgia requires that all insured drivers have liability and physical damage insurance and uninsured motorist insurance.

utterance: Uh-huh sorry but could you explain those to me?

utterance: Mhm of course mister Mark I'll start with your liability insurance.

utterance: Mhm.

utterance: #Um this coverage is for bodily injury and property damage that you may cause in the the even of an acc-accident.

utterance: Oh okay, makes sense.

utterance: Then we have physical damage coverage this is your comprehensive and collision coverages, basically damages to your car in accidents or by other means like weather.

utterance: Mhm.

utterance: And then uninsured motorist coverage is to protect you in the even that you get in a accident with an uninsured driver.

utterance: Whew that's a good one. So those were the required ones you said there were extras? what are they.

utterance: For the preferred plan we also offer coverage for medical payments and personal injury protection.

utterance: Uh-huh.

utterance: And we cover rental costs if you are left unable to drive after a accident of damage to your vehicle.

utterance: Whoa that sound's great actually.

utterance: It's a very good plan that's why it's our preferred choice, right now I could offer you a annual rate of fifteen hundred a year.

utterance: Huh one thousand five hundred a year?

utterance: Mhm yes sir.

utterance: #Hm sounds good to me.

utterance: If you're ready for enrollment then all I need is your credit card information and we should be set.

utterance: Mhm let me go get it from my room real fast.

utterance: Sure thing.

utterance: #Um number is eight four three two.

utterance: Eight four three two.

utterance: #Um nine nine four one.

utterance: Nine nine four one.

utterance: Mhm six three two two.

utterance: Six three two two.

utterance: And five eight four one.

utterance: So it's eight four three two nine nine four one six three two two five eight four one?

utterance: Yep. CVV is five four three.

utterance: Mhm.

utterance: And expires January twenty twenty two.

utterance: Thank you mister Mark we're all set.

utterance: Oh great.

utterance: Mhm yes sir you should be charged your deductible today and within the month we will send you your annual fee with receipts.

utterance: Uh-huh sounds good thank you.

utterance: I'm glad I could help you today mister Mark I hope you have a nice rest of your evening.

utterance: #Um thank you you too, goodbye.

utterance: Goodbye. If you have any other questions don't hesistate to call us.

utterance: Mhm bye.