What a disappointment! The story starts really slowly but had just enough detail and setting to keep me in my seat - at the 1 hour mark I wanted to leave. The sets are visually pleasing particularly the heavily wood panelled rooms and staircases of the buildings. The little models of the hotel are obviously that. The characters are bland as hell perhaps with the exception of the neurotic old lady near the beginning. The acting is deliberately very deadpan with some (correct?) idea that central Europeans are ultra reserved, uptight, solitary. The cameos are really annoying as they add absolutely nothing - no humour or intrigue. The script is wanting in the extreme and contains N. American language/swearing/syntax that is completely out of place in this film. The screen play needed desperately to be reworked a few more times with a twist or two to satisfy the audience. The audience - many older, seasoned movie veterans, sat in silence almost all of the time - two brave souls tried to applaud at the end but thought better of it. I had the impression this was an American film, with potential, that should have been handed over, in toto, to the Brits to make it much much better. In summary, it was a waste of $12 X 2.