**using english language only, create a simple, easy to understand customer journey diagram for an insurance company. it should include the following milestones 1) Awareness: The customer becomes aware of their need for insurance, either through personal research, marketing efforts, or a life event (e.g., buying a new car or home). 2) Consideration: The customer researches different insurance providers and policies. They may visit the Farmers Insurance website, speak with an agent, or use an online comparison tool. 3) Decision: The customer chooses a policy and provider. They may sign a contract with Farmers Insurance, completing the sale. 4) Onboarding: The customer is introduced to the Farmers Insurance system. They receive their policy documents, set up an online account, and learn how to file a claim if necessary. 5) Policy Management: The customer manages their policy on a day-to-day basis. This could include making premium payments, updating personal information, or adjusting their coverage. 6) Claim Filing: If the customer experiences a loss covered by their policy, they file a claim with Farmers Insurance. 7) Claim Processing: Farmers Insurance processes the claim. This could involve an investigation, damage assessment, and determination of payout. 8) Claim Resolution: The customer receives their claim payout and repairs or replaces the damaged property. Policy Renewal: As the end of the policy term approaches, the customer reviews their coverage needs and decides whether to renew their policy. () Customer Support: Throughout this journey, the customer may need support. This could involve technical support for the online system, billing support, or assistance understanding their policy. 10) Policy Adjustment: If the customer's needs change (e.g., they buy a [...]** - Image #2 <@757825634490777672>
using english language only, create a simple, easy to understand customer journey diagram for an insurance company. it should include the following milestones 1 Awareness The customer becomes aware of their need for insurance, either through personal research, marketing efforts, or a life event e.g., buying a new car or home. 2 Consideration The customer researches different insurance providers and policies. They may visit the Farmers Insurance website, speak with an agent, or use an online comparison tool. 3 Decision The customer chooses a policy and provider. They may sign a contract with Farmers Insurance, completing the sale. 4 Onboarding The customer is introduced to the Farmers Insurance system. They receive their policy documents, set up an online account, and learn how to file a claim if necessary. 5 Policy Management The customer manages their policy on a daytoday basis. This could include making premium payments, updating personal information, or adjusting their coverage. 6 Claim Filing If the customer experiences a loss covered by their policy, they file a claim with Farmers Insurance. 7 Claim Processing Farmers Insurance processes the claim. This could involve an investigation, damage assessment, and determination of payout. 8 Claim Resolution The customer receives their claim payout and repairs or replaces the damaged property. Policy Renewal As the end of the policy term approaches, the customer reviews their coverage needs and decides whether to renew their policy.  Customer Support Throughout this journey, the customer may need support. This could involve technical support for the online system, billing support, or assistance understanding their policy. 10 Policy Adjustment If the customers needs change e.g., they buy a ...