In an institutional context marked by major transformations within health and social services, this article aims to understand how professionals working with people experiencing homelessness get empowered. Based on a case study, individual interviews were conducted with professionals from a multidisciplinary team specializing in homelessness and working in health and social services. The qualitative analysis of the testimonials reveals that the institutional constraints and the complexity inherent to the phenomenon of homelessness force professionals to implement collective and individual strategies that interlock and mutually nourish each other in order to be empowered. This dual interplay of empowerment allows professionals to deploy creative interventions that they believe can be adapted to the complex realities of people experiencing homelessness. This study raises questions about the institutional recognition of professionals who work with marginalized populations within health and social services, such as people experiencing homelessness.