Can current industry “quality” approach be entirely applied within government administrations? Procedures and quality tools allow to promote quality, more particularly during manufacturing steps. We can ask ourselves if such approach fits with providing services areas. In this last case, it seems that we need to focus more on human behaviour, open-mindness, reluctance to changes, capacity to issue criticism in a positive way. We will therefore analyse actual “quality management” and more generally handle quality concept through appraisal existing models in evaluation.