The practitioners’ point of view about the standardization carried by socio-technical devices promoting the integration of services in France
The article focuses on the implementation of a socio-technical device aimed at integrating services for older adults living with loss of functional autonomy in France. It unfolds in three parts. The first introduces the theories of innovation, the second presents the innovative model of integrated services, and the last part deals with the relationship that practitioners have with socio-technical devices that make up the innovation in the French context. It will be seen that this report is carried out in an epistemic tension between a philic representation of these devices, which are supposed to bring about an expected renewal of professional and managerial practices, and a phobic representation, projecting on the innovation different fantasies as to their more or less explicit totalitarian character. Despite this tension, the real challenge is that of the coherence- as perceived by adopters of the innovation- between the principles underlying the innovation and the real will of its political promoters.