How can SMEs be resilient in the context of multiple crises? Longitudinal case study of a Lebanese SME engaged in CSR
This article proposes a research on the resilience of SMEs to multiple crises in a very specific context, that of Lebanon. Since 2019, this country has been going through multiple crises that have had different consequences on employment and business life. An exploratory research based on a longitudinal case study of a Lebanese SME shows how it was able to be proactive in managing different crises in Lebanon. Running a resilient company in the face of multiple crises consists of keeping the focus on long-term projects while adopting actions to counter the effects of each crisis. In this way, the CSR-committed company overcomes crises by adopting actions with social, environmental and economic impact. Multi-stakeholder governance based on listening to stakeholders in the short and long term leads to a sustainable HRM allowing for greater organisational resilience in the face to multiple crises.