This article is based on a case study that explored professionals’ and service users’ experiences in a health and social services program serving people experiencing homelessness. Five professionals and seven people experiencing homelessness were recruited in order to understand their perceptions of empowerment in intervention. We found that while professionals thought they adapted situations to better meet service users’ needs and life contexts, service users’ felt they were in a subordinate position and they reported turning to their own informal networks to get by. This study illustrates the importance of countering the empowerment injunction so current within the Quebec health and social services network. It also demonstrates the importance of recognizing and deconstructing the asymmetrical relationships at play in intervention by empowering users’ ability to act.