Trajectories of an Innovation in Social Services: Technoclinical Intervention
The pervasiveness of technology in society greatly affects the lives of people with intellectual disability (ID) and autism spectrum disorders (ASD). In addition to being now necessary for optimal social participation (online services, electronic payments, etc.), they can be used as clinical intervention tools. However, their integration into the Health and Social Services Network represents an innovation for organizations. Using a qualitative and collaborative research method, the research was conducted to describe the organizational adaptation process during the deployment of technoclinical intervention in certain Quebec ID-ASD service programs as experienced by key players. The results show the extent of the imbalance experienced and that taking into account the perceptions of the actors who are experiencing change promotes a rich and in-depth description of the phenomenon.