Numerous studies in the area of cultural communication show that interactions between speakers are both linguistic and social. Second language learners are able to express their thoughts or feelings but, although they may have linguistic success, there is no guarantee that the communication itself will be successful. Difficulties in communication stem most often from a lack of understanding of cultural norms. This article illustrates how it is possible to combine a communicative approach and a cognitive approach in the teaching of a second language and emphasizes the importance of documentary resources in the acquisition of verbal and non-verbal behaviours.