This paper presents the results of the evaluation of the intervention of Centre jeunesse de Montréal — Institut universitaire’s Service de consultation interculturelle (SCI) in the context of cultural diversity. The 30 interviewed workers expressed a variety of needs pertaining to the understanding of the life experience and culture of families, the relationship between workers and these families, and the intervention to be implemented. The SCI is appreciated by the workers when it meets their needs. However, the reflective approach is unsatisfactory for those who seek immediate solutions to the encountered difficulties.