The operators of the CCTV systems, which installed in many French cities today, are the linchpins in the system and yet they are also a rather neglected aspect in much CCTV analysis. Indeed, few studies, both in France and in Anglo-Saxon countries, have been interested in this new job of remote surveillance. Our aim, in this article, is to better understand this poorly known activity, drawing upon a survey among operators in the CCTV rooms of two French municipalities. Focusing on the perspective of the operators, our study corresponds with ethnographic research, which aims to observe the daily work practices of the main users of a technology in order to learn what is involved in the production process of security.