Using Digital Scaffolding Tools to Learn Complex Problem Solving: Analysis of the Determinants of Intention to use
Management learners’ difficulties in complex problems solving (CPS) justify the relevance of designing digital scaffolds (DS) to assist them during their process. This mixed-methods study aims to document their perceptions of these tools using the TAM (Technology Acceptance Model), TAM2 and TAM3 models. The results show that perceived usefulness and its determinants are the main factors that justify using them. Factor analyses suggest a link between the value given and its perceived usefulness, which could be explained by an expectation-value model. Recommendations for designing useful DS are then proposed.