Developing intercultural competencies in the public sectors: The importance of analysis to guide training design
The current study investigates intercultural interaction conditions and needs analysis among staff members in Quebec public services to support a sound pedagogical conception of training targeting intercultural competencies. Despite numerous in-service training sessions, results show that staff members often feel incompetent in various intercultural situations at work. Using a framework of competency development to analyze various situations staff members encounter and their needs, results show the inadequacy of in-service training sessions in line with the training needs, thus underlining the importance of the analysis phase in pedagogical design to support the development of intercultural competencies.