Information and communication technology is a promising approach to support the daily functioning and increase the independence of people with intellectual disabilities or pervasive developmental disorder. However, operational practices of make it difficult for the centres de réadaptation en déficience intellectuelle et en troubles envahissants du développement (CRDITED) to integrate these technological innovations into clinical practice. This article presents the process and results of an action research project conducted in different CRDITED in Quebec so as to establish the necessary conditions for successful implementation of technological innovations to support clinical practice. This project led to the development of a management model of technological innovation that addresses clinical, technological and management components.