The individualization of social services proposes an approach that is increasingly valued in practice. It aims to offer more choices and control to people by building on their strengths to co-produce intervention. To support the cultural change required by this type of approach, a digital and interactive intervention tool has been developed, called Baromètre. How can a digital technology like Baromètre act as a socio-technical condition contributing to culture change? We conducted qualitative research using a multiple case studies strategy. Observations were made in four practice settings: two community mental health organizations, a department of psychiatry and an adult education center. Three types of data collection were used: individual semi-structured interviews with service users, practice clarification interviews with practitioners to produce narratives in relation to its use, and group interviews with service users and practitioners. The data was analyzed using four operational modes of experimentation: generalist, expansionist, particularist and deliquescent. The analysis shows a tendency towards deliquescence in pilot experiments. However, the delinquescence is not caused by the technology itself, but by the contextual conditions of the experiments.