This qualitative study aims to document the experience of youth protection’s workers who applies a mediation approach. This approach relies on identifying needs of all participants concerned by a situation and on choosing options that could lead to a draft agreement satisfactory to all of them. Four focus groups were held in the three participating youth centers including a total of 33 workers (25 women and 8 men). The discourse analysis of the participants brings to light 1) the perceived effects of mediation approach on the intervention process and the families, 2) the issues related to the application of this approach and 3) the families’ characteristics more favorable for using the approach.