Qualitative Research: A vector of social and organizational innovation for people with intellectual disability or autism spectrum disorder
In a society where change is happening at lightning speed, actors and organizations are constantly in the process of adapting to new practices to improve customer service. These must be documented and can benefit from the perspective of the actors who live them. In this context, the following article presents the contribution of qualitative research in the deployment of an innovation, focusing on the perspective of the actors, whether they are staff members or customers. Then, through different methodological aspects, we demonstrate the strategic place that can exert people with intellectual disability or autism spectrum disorder in the deployment of an innovative practice for them, the technoclinical intervention.