This study aims to determine how owners and employees of community residential mental health resources impact community integration of their residents. Semi-structured interviews were conducted with owners, employees and residents of these resources. The data collected were analyzed using a thematic content analysis. Segal and Aviram’s (1978) model of community integration was used as a conceptual framework. This model has been useful to analyze the data as it helped differentiate integration taking place within the residence, and integration outside this environment. Results show that owners’ and employees’ interventions have two targets: developing residents’ autonomy and ensuring their protection. Owners’ and employees’ authority status plays an important role in the interventions they have with their residents. However, whenever authority is used to either promote autonomy of the residents or ensure their protection, it usually has an opposite effect on the other target of intervention, creating ambiguity.