This study aimed to explore the barriers and facilitators in accessing services for children and adolescents with Autism Spectrum Disorder from the perspective of parents and service providers. Semi-structured interviews were conducted with eight Francophone parents and eight Francophone service providers living in New Brunswick. A thematic analysis of participants’ stories was conducted to identify barriers and facilitators in accessing services during three key moments in the family journeys, namely first concerns, diagnosis, and school entry, as these moments reflect periods of transition in services for families.