Managers Activity in Work Discussion Spaces: The Case of Operational Planning in a Municipality
This article aims to model the work activity developed by the manager of a Quebec municipality within a discussion space designed during a research-intervention. By developing various investigation strategies, the manager promotes the development of the reflective dimension of her employees’ activity, as well as her own. This discussion, in addition to promoting mutual learning, makes it possible to co-establish operational planning, which will serve as a reference for both the employees and the manager. Also, it will help identify problem situations and resolve them.