Supervised access and custody exchange services (SACES) allow the parent-child relationship to evolve in a neutral and safe environment. Families in these services generally have one thing in common: they need to be supported, listened to, and protected, including by trained workers who ensure the smooth running of supervised contacts. There is little scientific literature documenting practices in SACES that is provided to families coming from the Superior Court or subjected to a voluntary or mediation agreement. Using data collected through an electronic questionnaire, this study presents the views of 50 respondents supervising or administering SACES services in which custody exchanges and supervised access take place. Respondents commented on the nature of the work being done in SACES resources, the strengths and challenges of the service, areas for improvement, and their perceptions of the justice system. Results showed respondents are comfortable in their role and identify several service strengths, but that funding can sometimes represent some challenges for them.