In the field of intervention, if the practice must meet certain standards, it is a clinical, intersubjective and supportive relationship. In fact, the proximity with the public, beyond a listening posture, leads to question the tension it produces between proximity and autonomy. Indeed, support always remains a posture of uncertainty. In the clinical relationship, the social worker uses both the informal and the formal to reduce these uncertainties. However, the context of the pandemic due to COVID-19 has redefined this informal space. Based on an ethnographic study conducted in an NGO for school dropouts, it focuses on the tensions encountered by workers during the pandemic and the levers mobilized to mitigate them in order to maintain support and proximity with young adults (16-24).