I'm currently on the phone with a customer support representative with my ISP. I want to get the support rep to upgrade my internet speeds for less than the listed price on the ISPs website. What should I say to them?
State that you are a loyal customer to them for years.
Provide offer by competitor that is lower than what you are currently paying.
Inform them you are thinking of switching and politely inquire if it is possible for them to offer you a better deal as a loyal customer.