Please Help 
2010 Toyota Yaris Hatchback 2dr Hatchback (1.5L 4cyl 5M)
My model is not a real hatchback
 They gave me a car with cargo area "B".  There is no certification on the car.  They said they don't do that in this dealership, and the only toyota dealer of any size is 190 miles away (I'm in what historically is mostly forest area).   Wood has to come from somewhere.  They sold me a car that has no floor in the hatch.  I need the car to travel for medical and to be able to look for a place and possibly move to a more convenient area.  I am a 70 yr. woman.  I have circulation problems extending especially to my feet.  The heel of my foot becomes numb, and I have to try to rest at reststops.  This cargo area is not what I was shown.  It is cargo area "B".  There are two cargo area options on this Yaris.  I can't get any information on even how to get it changed from the "B" one which is not usable.  It has a 6 inch area of no floor in the rear.  I thought when initially shown the car it did have a flat area, and one is shown on p. 46--adjustable components.  I have called the 800 number trying to get the "upgrade" so I can go to the back and be able to put my feet up there, or have the option of camping with a friend while travelling through bear country, and staying safely in the back, as I'm only 5'3"  and there is plenty of ROOM.  Also, the heat does not come down and get your feet toasty.  The heater is loud so you can't hear the turn signals if it is on.  I used to drive a geo, but it was leaky around the windows with age.  The toyota company with the number in the owners manual was not helpful in that they referred me back to this dealer, Midcity Toyota in Eureka, CA.   Stuff slips and slides as the carpeting on the back floor parts is extremely slippery (which don't fit together in "Type B" cargo floor).  You could put another bathroom rug or something over it if it was anything like flat without the strip just above the spare tire compartment but the "cargo" compartment" does not hold cargo as it stands.  I am allergic to plywood or I could get someone to saw a piece to fit in if it was flat (all this is with the back seat collapsed).  But I am told plywood "gasses off" and that is what causes my headaches around it.  Man, this is a headache.  Also, I accidentally had the mileage button on "trip"  I have had this car for 8 months and I just now saw it is not on odometer, but trip. The instrument panel on these cars is way to the right and there are 3 or actually 6 (one within the other) temp. controls. It is far to the right of where the driver sits, and my insurance would not allow anyone else to drive.  It flips from this "trip" calculator to the odometer--and I did not read the whole 400 page manual to notice.  I had to go on a "medical vacation" immediately (the dentists here in this tree harvesting area are a little "off".  To get anything for the buck, you have to travel.  The old geo was not a modern car, but its seats were not as hard on the hip joints and the controls were straight-forward and stuff did not slip and slide as much in the interior.  I like the car, though, as it is modern and is not a gas-guzzler (I'm very GREEN as far as all that, plus I'm on a budget!).  There are too many people around here with the giant truck tires, the jumbo sized-trucks, or belching out black smoke with no muffler, etc.