Ann Gallo 
2016 Toyota RAV4 Hybrid SUV XLE 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
Repair Scam
 We bought the car Sept.2016 and loved it until now with service regarding the AC drain. Apparently, due to the design of the AC unit, when the AC drain gets clogged, the water that should drain out of the AC unit will back up under the rug and under the mats of the driver and passenger seats until you discover the water. Bringing it to Toyota to find out what happened was a real eye opener. Apparently this happens alot, and no, they do not check the drain when you bring it in for the checkups. We were told that the only thing Toyota would do for us would  be to dry out the carpet. Replacing the carpet is not covered under any warranty or extended warranty and it would cost $1000 to replace the carpeting. Toyota suggested we contact our car insurance agent to see about having the car insurance pay for the replacement of the carpeting as that would be covered (of course minus the deductible). What a scam! Toyota knows how to get away with not fixing a problem by having another company pay for it. We are not happy. We will never buy another Toyota again.