Suzie 
2016 Toyota Sienna Minivan XLE 7-Passenger 4dr Minivan AWD (3.5L 6cyl 6A)
be careful - comfortable yet dangerous
 This is a cautionary note to not buy a Toyota Siena and to warn about the lack of help Tim's Toyota is in advocating for Toyota owners.  We purchased a certified used Toyota Siena from another dealer in 2007.  We purchase the van in anticipation of our soon arriving triplets.  In anticipation of their arrival we needed an automobile which could accommodate 4 car seats, one car seat for our one year old and 3 for our soon arriving triplets.  We found a Toyota Sienna that seemed to fit the bill.  While having lovely amenities like DVD system, heated seats, automatic doors, it has been one hazard after another.  In 2008, not quite a year after purchasing the certified pre-owned van, we were driving with our 4 young children, three nine month olds and a 17 month old, from Phoenix to Prescott in August.  While on highway 17 and 103 degrees outside our air conditioning went out without warning.  Our children were quickly overheating.  We stopped frequently to get wet cloths and ice to keep our children safe.  We took the van to Tim's Toyota.  The van had not more than one thousand miles beyond the 36,000 mile warranty.  The entire air conditioning system needed to be replaced and Tim's refused to offer any flexibility.  With less than one thousand miles over the warranty, they refused to offer any middle ground and we needed to pay for the new air conditioning system.  By the way, that system is now out again at 80,000 miles on the same vehicle.  We have had the automatic side doors fail three times.  Each time we have had to pay $1,800 - 2,000.  The first time the side door failed my children were being picked up from school.  The door failed to close when we stopped to get gas in route from school pick up to home.  I needed to drive with the children strapped in their seats while one side door did not close.  The dealership said "this is a common problem with this model" yet offered no middle ground, we paid to have the door fixed.  Two years later the opposite door had similar difficulties.  This week the original door with problems broke.  The automated system caused a cable to snap, which hit the window shattering it inside the vehicle.  It is a miracle that my children were not in the vehicle.  Had their been anyone seated other than in the front seats, those seated in the middle and back would have been seriously injured by the shattered glass that splintered through the car.  When we took the car to Tim's again we hear" this is a common problem with this vehicle".  Their suggestion was not have the door operate manually rather than paying the $1250.00 cost to fix the automatic door with certainty that the issue will happen again.  Their suggestion was to have the door operate manually for much less and reduce another malfunction of the same scale.  When the door broke and cable snapped glass was splintered all through the interior of the van.  In sum, this is unacceptable.  Do not buy this vehicle.  This vehicle is marketed and sold as a family and safe vehicle.  These are not true statements.  As a mother and consumer, I  am disappointed with Toyota.  The safety of my children have been jeopardized multiple times.  I find our local dealership to be less than helpful in issues they describe as" common to the vehicle".  Do not buy a Toyota Sienna.  I suggest another make to help protect your children and wallet.