Photos lost in iCloud due to turning off during backup Recently I purchased the .99 cent 50g iCloud backup and attempted to back up my 1000 photos. 

Unbeknownst to me my daughter was also logged in under my Apple ID user info. When backup process started I began to see her photos flash thru my photos. Not wanting to have her photos touched I began turning the iCloud backup off and on in a frantic attempt to stop process. 

Now not only are my photos gone but also 3000 photos off my daughter’s phone. Needless to say she is VERY upset. I spent four hours on the phone with Apple and they weren’t able to help. There are no photos in my iCloud account and I only have 1 Apple account. 

Can anyone help? Has this happened to anyone else where you’ve found a solution to this issue.
Apple can surely help you untangle your accounts. As a paying customer they will work with you to explain how to set up two separate accounts, then you can detach from one of the accounts - keep all the combined photos and then sync them to a new account. 

Once you have two iCloud accounts you can delete any cross contaminated photos that don’t belong to account A or account B and be happy again. 


http://support.apple.com 


This happens all the time when people wanted to share an App Store account for whatever reason and didn’t realize it might share more than you hoped. Hopefully it isn’t all your calendars / contacts / app settings that are mixed as well. That can take a couple hours to a couple days to sort out, but the process is the same. Get everyone their own Apple ID (and only one Apple ID) and then clean up once accounts are individual.