Restoring WhatsApp backup from iCloud Drive I have a problem with restoring iCloud WhatsApp backup on my new iPhone.
Some time ago I created WhatsApp iCloud backup and then sold the phone.
I've bought a new iPhone, inserted the same sim-card, signed in the same Apple ID account.
When I open WhatsApp app it tries to find my iCloud backup and always says that no backup found.
I have read that question: Accessing WhatsApp iCloud backup? and have found all .icloud files on my Macbook. But I don't understand how I can import them on new phone.
Moreover, I've read that: Whatsapp-Restore from iCloud is not showing my Backup. I've already checked that my new iPhone has the same name as the previous one.
PS: The first thing I did is writing to WhatsApp support. They have answers like &quot;we cant help you with data restoring&quot;.
I'm was in the same boat as you Viktor.
You're only missing some steps to be able to get your actual backup files. The *.icloud files are all 2kb in size and don't contain any data but are rather links to the actual files.
On your macOS go into Settings &gt; Apple ID and make sure to disable the Optimise Mac Storage option as that would give you access to the real files.
After that wait a bit as your computer would need to apply the changes and updates, restart if possible, then when you access the ~/Library/Mobile Documents directory you can see that the files are now mostly *.tar extensions which can be copied now.
Hopefully that sorts you out!