Unable to take off 27” iMac stand I got a 2018 27" iMac which I want to mount. I got an Apple VESA toolkit and trying to unlock the hinge to take off the stand but failing.

I watched videos and everyone in the house tried. Isn’t there any Apple video to take the stand off?
No - Apple iMac internals have very delicate connectors and expecially the hinges have tight tolerances, screw torque requirements, strong springs that can get lost if you don’t perform the maintenance properly.

Those training videos are pretty hard to find since most people that pay to become a tech won’t leak them.

You can search on YouTube to learn all the failures when people try to DIY their stand and mounts. Even the vesa mounts are easier than they were in the past, but I would reach out to sales support for help if you’re struggling with it.

It should go easy and if not, you could break things if you force it. Here are techs around the globe - the cost to do a VESA should be very low since it’s quick and easy for someone that’s done a dozen or so.


https://locate.apple.com