Senior Apple Customer Service Contact Required I’ve currently got an issue with Apple that issue being that I’m attempting to recover purchases that I’ve paid money to Apple for an Apple ID that I’ve forgotten the password to. 

Unfortunately I cannot reset the password as I’ve got an outdated (and since removed) two step verification setup on the account, and I cannot locate the required recovery key to reset it. 

All other reset options were taken away by Apple when two step verification is enabled. I’ve had several phone calls and online chats with Apple advisors, Senior advisors and iTunes Support and I keep getting told one of three things “sorry we need password verification to access the account” or “purchases can not be transferred to another Apple ID” or it’s an Apple “privacy” policy. 

Whilst I reluctantly accept that I’m locked out and cannot regain access my account I do not accept that I have to readily forfeit everything that I’ve paid good money for to Apple for. 

Apple unfortunately haven’t thought through the account recovery process for accounts with two step enabled properly and have in my opinion dropped the ball.

The only assistance I’ve received is an email from iTunes Support with a feedback link, I’ve chosen not to use this as it is exactly what is says “feedback” and Apple advise on the feedback page that they will not respond to individual comments. I actually want my case to be looked into and I want my primary Apple ID credited with everything I’ve paid for and I require a written response. 

I previously asked an Apple advisor for a senior point of contact/department where I can take up my grievance and the only contact that they could give me was a surface mail address in another country, this is totally unacceptable especially for a technology company. 

I’ve also been told by an Apple Senior Advisor that they can’t due to the way in which their system is engineered see an Apple ID’s details/history without an account holders password. 

I’m located in Australia and I’m looking for contact details for an Apple Department that is capable of accessing Apple ID’s and seeing its history without a password being needed and has the authority to credit an account. Law enforcement agencies seem to get what they want without to much trouble and they don’t have passwords this according to the public disclosures on Apples Privacy webpage. 

Apologies for rambling on, any help would be greatly appreciated.
Apple makes it easy to request legal access to things you can’t get when you can’t reset the password via normal channels.


https://www.apple.com/legal/more-resources/


If you’re not a lawyer or part of the government, you probably won’t get much help there. Same trying to get Apple support to disclose information or rescue an account if you can’t just follow the instructions for forgotten passwords / lock out.

Apple surely has their people trained and they know full well what you want and they are saying no. If you’ve been through 3 people, you’re not going to get a better audience by stalking / brow beating someone in my experience. Apple said no to the US FBI for unlocking phones and accounts, so they’re likely not going to cave with someone that’s not able to unlock purchases on their account.