How can I get started with FaceTime on a Macbook Pro? I just bought a Retina Macbook pro about a week ago and I have been trying to use facetime.  When I go to select a contact, it dials them but stays in the connection position.  It just doesn't seem to make the facetime call.  

I checked system preferences and I have noticed that Facetime isn't listed.  Shouldn't it be listed there since this is brand new?  How do i get it on my system preferences?  Do I need to turn it on?   I do have an Ipad that I do use and it works just fine.  I've even tried going to iCloud on the Mac and I don't see Facetime there either.  

Is there a way to get this up and running?
FaceTime is stored in /Applications/Facetime.app and all the settings and preferences you need are available from within the application's preferences and help menu.

Here is a nice troubleshooting article that might help.


http://www.apple.com/support/mac/facetime/


Also, since you have a new mac, you should have 90 days of paid support to get you up and running. That support is really helpful for getting oriented since it's hard to expect a new user to know where to look for details on new hardware and potentially new software.