iPad DEP asking for credentials - Cisco Meraki MDM I have been using Cisco Meraki for my MDM and it has been working great. I just bought a bunch of new iPads and am setting up DEP for the first time.  I have done all the steps required: Added the order to my Apple DEP account, pushed them to my Cisco Meraki MDM and assigned settings.

Now on the iPad during initial setup I get to a step that says that my organization is going to automatically setup this iPad (which is good).  The next step asks for credentials in a Username and Password.  I have tried my organization ones, my MDM ones but do not know what this password would be for.  

Watching this YouTube video, the iPad here does not have this step. I have done everything the same in this video.

Any suggestions?

EDIT: Adding some photos from the iPad setup:

After "Setup iPad as New iPad"





The blanked out bits are my organization name.
After ringing Apple support (1.5 hours on hold...) they were able to help me find a configuration error in Cisco Meraki.  

Under Systems manager --> Configuration --> General --> User authentication settings.  I had it set to Active Directory authentication.

This is an extra level of security you can add to the DEP process where users must enter their credentials against an AD or OD server.  However for me the link to my AD server was not valid. 

After fixing it was all good.