Apple Repair Service Image of cracked bezel -or- what am I looking at? A simple battery exchange for a 2014 15&quot; Macbook Pro turned into a major repair - at least that is what Apple's Repair contractor claims. All I got after a very disappointing chat and call with Apple's Support Hotline was this blurry image - apparently the reason why they claim not replace the battery is that they would only to this along with repairing this:

Now, this image tells me nothing but hopefully someone here has an idea what I am looking at. Would I have been able to see the defect prior to sending it off? Would the Genius at the Apple Store have seen this? MBP ran perfectly fine with the exception of the bloated battery.
As far as I can tell from the blurry picture, it seems you're looking at the display itself and the bezel that surrounds it. If you look at the lower, right corner, you'll see that the bezel is cracked.
Was the bezel cracked before you sent it in? - If so you had this pre-existing damage that you probably didn't declare.
If the bezel wasn't cracked when you sent it in, it was probably cracked during transportation. You should inform them of this to see if there's an insurance or similar that covers such an event.