What's the "wise" answer when the epistemic distance is important? When someone needs my help, I try to answer their questions as best as I can. Sometimes, the questions make no sense (from my perspective) and from there I struggle. For some things, the person is just too far away to get it.

Sometimes I come up with great metaphors, simple explanations for complex situations, but unfortunately this doesn't always happen. What am I supposed to do when it does not happen, when I know what to reply, but that would be too much for the person to understand? Should I just ignore them?
It is for this reason that upaya, skillful means, exists. Sometimes you have to trick people onto the right path by appealing to what makes sense in their subjective universe. Perception is subjective (~illusory), so creating the right perception can be very effective. This is the true meaning of the "rainbow body".