My front suspension keeps auto locking, brand new bike. Bike shops useless right now I bought a Daymak Wildgoose electric fatbike bicycle. It has Forgo Zoom front suspension which I know is a lower end shock. 

Since riding away from the store when I unlock the suspension and hit any bumps the suspension locks up and doesn't work. Even with the switch still in the unlocked position. For it to work again I have to move into the locked position and then back to unlocked. But as soon as I hit a tiny bump they lock straight away again.

I talked to the shop about it but given the times were going through right now they are near useless. If anyone has any ideas as to how i can fix this on my own please throw `em at me. Thank you in advance.
I would suggest getting an assertion from the bike shop that this is warranty work, even if you can't get it there anytime soon.  

You could also ask the shop to simply ship you a pre-tested replacement fork (and a star nut) and you get to swap them over, and then ship back the faulty one.  

Ultimately the retailer will pass the warranty costs onto the wholesaler/manufacturer back up the supply chain.



Admittedly life's a bit off-base right now with C19 pandemic, but at least establish your case with both the reseller and the manufacturer.  Ultimately you as the consumer deserve a bike that works right.  It is brand-new!

So give them the chance to make it right, but also keep at it.