Problem during installation of Rockshox Reverb Stealth product I am following the SRAM official procedure on a very similar bike to the one reviewed. However, I am stuck at this part: unthread the hose from the remote's barb. 

I just can't. I am holding the hose very firmly, 10mm away from it's end, and turning the remote counter-clockwise. The hose begins to twist and a 1/8 rotation is achieved only due to hose twisting, no rotation is observed at it's end.

Should I use pliers? Put something soft underneath? The product is brand-new, boxed.



After trying to unscrew the hose 3, I decided I need to unscrew 2. I used a wrench and it took me some time to realize this is different than in the video. One drop of oil spilled. I tightened it not very much, although probably more than original. 

I tried with 1 turned all the way to either direction, but the hose doesn't come off.
@alex was right in advising not to use tools where no tools are needed. Similarly, it is easy to run frame BBs or brankarm threads by forcing the thread with a wrench, instead of by hand.

Somehow, I had made the hose hard to unscrew by overtightening 2. I loosened it up, held it with a wrench and rotated the hose by hand. This solved the problem.