Conflict Management & Resolution Skills Having skills and knowledge of different approaches to conflict may help one overcome a sense of helplessness in conflict settings Resolving conflicts depends on the perceptions of the negotiation Misinformation can lead to negative perceptions Organizational conflict can be one of the most frustrating and difficult aspects of working in an organization Especially frustrating when people feel they have no control over the outcome Be sensitive to your own style of interacting and managing conflict and pay attention to the styles of others Conflict is expected and anticipated in the communicative organization (CO) The only UNKNOWN is how parties respond to conflict 19