So I got this problem...   So I've been on the Cap 1 team for a little while now at my store, and everything has been milk and honey except for one thing.  This Ex-Dept. Manager had to come to my Cap team with the ultimatum of either being get fired or be demoted.  
  She's the worst and has my whole team by the metaphorical balls.  By that I mean, she runs to upper management when ever she is asked to do something (as simple as help work Juice since it gets a little heavy for one person) and uses the guise of harassment to bully her way into a secure position.
  I don't know what to do since she will make this an upper management issue and has gone as far as trying to get my Cap Manager fired for asking for simple requests.