make this letter sound more fromal and use more advanced vocabulary: "Dear <PRESIDIO_ANONYMIZED_PERSON>,

I hope this letter finds you well. I am writing to inquire about the ashes of the late Ms. Vaida Katilevičiūtė, who recently had her funeral services conducted by your esteemed company, after she passed away on March 28. First and foremost, I would like to express my sincere gratitude for the exceptional services rendered and your undivided support during these challenging times.
I kindly request information on the current status of Ms. Katilevičiūtė’s ashes – specifically, whether the ashes are prepared and securely stored. Moreover, I understand that there have been certain payments made toward your company’s services. Kindly provide a detailed overview of the payments received thus far, any outstanding balances, and an itemized list of additional fees, if applicable.
Additionally, I am seeking information regarding the shipment of Ms. Katilevičiūtė’s ashes from Norway to Lithuania. Kindly elaborate on the process, time frame, and any legal requirements to fulfill to ensure a smooth and seamless transfer.
In relation to claiming the urn upon arrival in Lithuania, please advise whether only direct family members are authorized to do so, or if extended relatives can assume this responsibility. Furthermore, I would appreciate any information on applicable urn holding fees and a breakdown of payment methods that your company accepts. Is it necessary to complete the payment in person, or can the funds be transferred electronically via wire transfer or other means?
Lastly, please provide a comprehensive list of the required identification documents and any additional paperwork needed for the person claiming the urn. It would be helpful if you could specify whether Ms. Katilevičiūtė’s birth certificate, national ID, or other official documents are mandatory for this procedure.
Your prompt response to this inquiry would be greatly appreciated. Should you require any further information or clarification, please do not hesitate to contact me via the email address or phone number provided above. Once again, I thank you for your professionalism and support during this difficult time.

Yours sincerely,

Brigita/Lina/Valdas"