Locked out of my own account because of asinine password requirements I sure as hell cant call the customer service line because I have profound hearing loss.

I went in to pay my bill, and out of nowhere I am unable to actually enter my account because my password is "too old". It says the password change is "recommended", but considering theres no way to opt out of the mandatory password change, "recommended" is a lie

So I come up with a password, the site complains its too simple. I try repeatedly with several passwords before finding one the site would accept. I hit submit, the site complains about some user agent bullshittery. I try again, I get locked out.

Why? I just wanted to pay my fucking phone bill!