Hello Team,

September updates and reminders to every one of the significance of our daily communication activities and ensures that all offices are fully aware of the expectations for calls, text messages, and claims.

1. Calls Data:

   - MTD 09/10/2023: 550 calls per location
   - Expected Calls for September: 2200 (110 calls per day x 20 revenue days)

***After much evaluation, all offices now are required to get as close to the goal as possible to the 110 plus calls monthly, these numbers will now be part of your yearly evaluations for the front and managers. Without our phones, we can't achieve our goals for the schedule. Cherish your phone and use it.*** Offices with multiple providers/specialists should never be below 110 calls daily.  

AS A REMINDER, I WILL ALSO BE COMING BY AND ASKING YOUR FRONT TEAM WHAT IS THE LATEST CALL LIST THEY ARE USING AND IF THEY KNOW HOW TO PRINT THE CALL LIST.

Outbound Calls for September 2023:

- Attleboro: 415 calls
- Chelmsford: 192 calls
- Hyde Park: 282 calls
- Lynn: 420 calls
- Methuen: 417 calls
- Manchester: 87 calls
- Roslindale: 382 calls
- Taunton: 274 calls
- SL Malden: 402 calls
- SL Waltham: 468 calls
- SL Westborough: 416 calls
- Mansfield: 150 calls
- Wilmington: 118 calls

2. Text Data:

Text messages are indeed a great tool for communication and are commonly used to send reminders, updates, and other important information to patients. They offer a convenient and immediate way to reach patients, ensuring they receive necessary information in a timely manner. This method of communication can be especially helpful for appointment reminders, medication instructions, follow-up care instructions, or general health tips. Text messages are also an effective way to engage with patients and encourage them to actively participate in their healthcare journey. All offices should be using text messaging to communicate with patients.

Outgoing Texts for September 2023:

- Attleboro: 45 texts
- Chelmsford: 73 texts
- Hyde Park: 41 texts
- Lynn: 86 texts
- Methuen: 92 texts
- Manchester: 208 texts
- Roslindale: 77 texts
- Taunton: 66 texts
- SL Malden: 50 texts
- SL Waltham: 109 texts
- SL Westborough: 42 texts
- Mansfield: 177 texts
- Wilmington: 85 texts

Remember, manual text messaging plays a crucial role in engaging, retaining, and converting patients. Timely communication significantly contributes to patient satisfaction and loyalty.

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3. E-Claims Management:

   - As of 09/11/2023, please review and resolve errors by the end of the day on 09/11/2023.
   - Do not delete any claims. Check each claim against the patient account ledger, and if the payment was entered and there is no balance, mark it as resolved.
   - For unpaid claims, resubmit them with all required attachments.

E-Claims Summary:

Lynn: - 51 ( Caroline and Heather I need this fully done by the end of the day)

- Attleboro: - 6
- Chelmsford: -12
- Hyde Park: 2
- Lynn: - 51
- Manchester: - 17
- Methuen: - 0
- Roslindale: - 1
 -Taunton: - 9
- SL Waltham: -1
- SL Westborough: - 1
- SL Malden: - 2
- Royal: 0
- Wilmington: -11

Let's maintain our focus on calls, texts, and claims for scheduling and collection purposes. Meeting these targets and addressing any issues promptly is crucial.

Thank you all for your hard work. Your dedication to these goals is greatly appreciated.