sample input: {
  "reviews_full": "Title: Second chance stay\nBody: The hotel was alright, this was my second stay at this hotel after my first experience I recieved a comp night to get a better experience. My second experience was about the same, rude staff, bugs in room, room wasn't cleaned when asked and many other things to add on this. For the price of the nights I did pay for, it would be been better to go to another hotel with more comfortable beds. Thank you for your candid review. Upon checking out on Sunday, our Guest Services Manager asked you if your stay was enjoyable, you told him that everything was fine. You certainly didn't mention any of the complaints you list here. We also noted you called for Housekeeping Service to remove trash and bring up fresh towels to your room in the early afternoon on Saturday, declining a full service. Upon reported completion of that task, a Courtesy Call Back was made and you told our Guest Services Agent that everything was delivered to your satisfaction. It's disheartening to read that you had complaints only after you left the property, even though attempts to verify your satisfaction were made by the staff here and, at the time, confirmed by you. We thank you for giving us another opportunity. We sincerely hope you enjoyed your time in New Orleans. As always, if we can be of any other assistance, please don't hesitate to contact us. Sincerely, NAME_1 Managercasey.callaiswhitneyHotel.com"
}

USER: Complete the following task: Given the sample