As a continuous process to improve our customer service at our helpdesk I'm looking to integrate a functionality in our outlook so that we can reply to existing e-mails using outlook template's (.oft). 

My search online mostly gave me results for auto-reply'ing. However this is not what I (we) need. 

We are in need for a tool that enables us to select from a list of standard templates (with subject oriented reply's). <http://replywith.4team.biz/> Gives a solution in the right direction, however, as with any company, we would like a free tool. 

Is this programmable in VBA? And if so, how?