I call Discover for everything. Sooo this just happened and I am not 100% certain HOW tech supportish this is but I had to share:

This lady just got a hotspot from us and it is working fine, although slowly. I suggested she move it by a window and if that doesn't improve performance to give us a call back.

She said that she MIGHT call us but most likely she would just call Discover and get a charge back since that is what she does whenever she feels dissatisfied...

I was stunned and didn't know what to say... This lady has been a client of ours for 5 years and uses our email for everything... I did tell her that if she charged it back to us we would cancel her account and everything associated with it and she seemed to be okay with this...

Yeah...