Please read our terms and conditions below. If you have any specific queries, please do get in touch and we will be happy to help you.
1.1 These are the terms and conditions on which we supply goods to you.
2.1 Who we are. We are WJ Components Limited a company registered in England and Wales. Our company registration number is 6359106 and our registered office is Rix Road, Stoneferry, Hull HU7 0BT. Our registered VAT number is 916099702.
2.2 How to contact us. You can contact us by telephoning 01482 338950 or by writing to us at info@wj-group.co.uk or Rix Road, Stoneferry, Hull HU7 0BT.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4 Our website is solely for the promotion of our products in the UK. If you are located outside of the UK and would like to purchase our products, please contact us by phone, email or post in the first instance with more details.
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).
6.2 We will deliver your purchased goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.5 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
6.6 The goods will be your responsibility from the time we deliver the product to the address you gave us.
6.7 You own a product once we have received payment in full.
6.8 We may need certain information from you so that we can supply the products to you, for example, your personal information. We will contact you in writing to ask for this information if you do not supply it with your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
your goods are for regular delivery over a set period. In this case, you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
7.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
phone or email. Call us on 01482 338950 at or email us at info@wj-group.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
by post. Simply write to us at Rix Road, Stoneferry, Hull HU7 0BT, including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Rix Road, Stoneferry, Hull HU7 0BT or (if they are not suitable for posting) allow us to collect them from you. Please call us on 01482 338950 or email us at info@wj-group.co.uk to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your personal information.
10.1 If you have any questions or complaints about the product, please contact us. You can telephone us on 01482 338950 or write to us at info@wj-group.co.uk and Rix Road, Stoneferry, Hull HU7 0BT.
10.3 If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 01482 338950, email info@wj-group.co.uk or write to us at Rix Road, Stoneferry, Hull HU7 0BT to arrange collection.
11.1 The price of the product (which is shown inclusive of VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.4 We accept payment with all major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
11.5 If you think an invoice is wrong, please contact us promptly to let us know and we will help to resolve the issue.
this at any time by contacting us.
13.2 Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
14.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.