LAS VEGAS, NEVADA – February 24, 2018 – Unitrends was presented with a Gold and a Silver Stevie® Award in the Customer Service Department of the Year competition in the 12th annual Stevie Awards for Sales & Customer Service. In particular, Unitrends was awarded a Gold Stevie Award for Customer Service Department of the Year – Computer Software – 100 or More Employees and a Silver Stevie Award for Customer Service Department of the Year – Computer Hardware.
In the Software category, Unitrends won the top Gold award in a field of 40 competitors. As a winner, the judges noted Unitrends’ predictive analytics that use machine learning to analyze data change rates and notify IT administrators when patterns suggest ransomware is encrypting files in the background. Automated alerts and outreach from our Customer Support team warn IT administrators of potential problems so corrective action can be taken ahead of an outage.
In 2017, Unitrends continued to act as a front line of defense against downtime by expanding proactive monitoring with a focus on IT resilience. This monitoring system acts as a gateway to observe, anticipate, and prevent the following events: ransomware infection, data loss, downtime, recovery failure, hardware failure. Over the last several years, Unitrends has a tradition of garnering customer service awards from the Stevie organization, including Gold and Silver wins in 2017.
Rumors of Easyway County’s death by Ransomware have been greatly exaggerated. Atlanta, not so much.