Items in stock are shipped shortly after your order is placed. Items not in stock, including special and unique orders, are shipped as soon as the items are available.
If you DO NOT receive the order confirmation within 24 hours (except public holiday), you may have entered an incorrect email address. Please DOUBLE CHECK your email address. If there are questions about your order, you will receive a message from one of our specialists. Please send inquiries about this order to ' sales@uncompany.com '. Thank you.
--Customers ordering products to be shipped immediately and will be notified immediately of any delays due to product unavailability.
-Most of our products are in-stock for fast delivery, however, one exception that will affect delivery is if a product is on back-order from the manufacturer.
USING GUIDE - How to order?
Make sure your browser is Cookies enabled. UN Company shopping cart store temporary information on your computer via cookies. If Cookies is disabled, a complete order will fail to be sent.
1. Click in to our " Products" to choose the Product by catalogs and sub-catalogs.
2. Choose the Products by checking the box besides the Product's description.
3. Before you choose another type of Products, click "ADD TO CART". Fill in the quantity of Products. To Continue or keep in shopping, just click "Continue Shopping"
1. Click on the photo of the product to pop up a windows of the product details.
2. Click "Add to Cart" buttom to Add the product into your shopping cart. Type in the quantity of Products. To continute or keep in shopping, just click "Continute Shopping"
2. and click "Recalulate". the product will be removed from the shopping cart.
1. To check out the shopping cart, click "Confirm".
2. After finishing the personal information, click "Submit" in order to send the order to our salesRepresentatives.
3. We will send you an order confirmation for confirming the order.
4. Upon receiving your payment, we will ship your order immediately.
Validate orders must be placed by our Shopping Cart system. Order sent by email may be ignored by sales department. Customer should pay the order within 21 days, otherwise the order may be deleted by the system.
We do not charge taxes on shipments to any state or country.
However, YOUR COUNTRY MAY CHARGE YOU TAXES, Duties and fees over which we have no control. If you decide not to pay these taxes, Duties and fees when your parcel arrives, then you still remain responsible to us for the cost of the goods and outward shipping. If the goods are returned to us, then you will owe us additionally for the return shipping cost and a re-stocking fee of 10% of the total product purchase price. The remaining balance will then be stored as a credit for your next order use or refunded back to your credit card . In some countries, if you refuse your shipment, your Customs charge us for the duty you refused to pay! In that case you are then liable to us for that duty. Goods will be taxed according to local taxes. For more details, please contact the customs department of your province/state/country.
All goods we stock are inspected on receipt from our suppliers and again before we ship to you. We pay express shippers extra to insure all our shipments which have declare value over USD100 fully. It is very unusual for goods to be damaged in shipment, but if it should happen, this is what to do: If you receive damaged goods from shippers, advise UNCompany.com by email within 7 days and we will make arrangements for the express shippers to inspect the goods and then return them to us. Please do not return damaged goods to us without contacting us first or you will invalidate the insurance. DO NOT RETURN THE ITEMS TO US. ALL ITEMS ARE SENT IN PERFECT CONDITION. YOU MUST MAKE A CLAIM WITH SHIPPERS BEFORE THE PRODUCT WILL BE REPLACED.
If it's confirmed the compensation is valid to be made, the compensation value is always refer to the value declared on the invoice.
After we have received the damaged goods back here, we will ship a replacement - of the same item - to you at no cost. If you prefer immediate replacement, we will do that, subject to stock and will charge for what we ship. You will receive a refund from us after we receive the original goods back in good condition.
If you receive damaged goods from the Post Office please report it to them.
UNCompany does not take responsibility for the delay or lost of goods by shippers or any customs seizures/confiscation. If this happen, please advise UNCompany.com via email, we will try to contact the shipper or the custom to solve out the issue. Again, YOU MUST MAKE A CLAIM WITH EXPRESS SHIPPERS.
UNCompany reserves all the rights of making the final decision on compensation.
Return the item within 10 days carefully packed with original wrappings and in new, unused and saleable condition, for exchange, credit or refund. Returned items will incur a 10% restock fee. The item must be returned to us, and undamaged, within ten days of the shipping date. Returns received between 10 and 30 days after original ship date will be subject to a restock fee of 50%. All you have to do is make sure you wrap it securely, prepay and insure that item, then send it back. Shipping and handling on return merchandise is non-refundable. Shipping costs are not refundable. Painted parts are not refundable. All items must be returned in PERFECT and SEALED condition if you really want to refunded.
No guarantee on the products of improper use. Customer should read the instructions carefully before using the product. If you found damage or problems with your purchase, please contact us within 24 hours for immediate action.
You are responsible for any damage or loss occurring during return, so we suggest that you insure the item for your security. It is not uncommon for mass produced products under $100 to have minor imperfections. You can resolve most of these problems yourself with careful use of a little polish.
For countries where airsoft is illegal, we will not provide any warranty guarantee or money back guarantee for customs confiscation. For more details, please contact the customs department of your province/state/country.
If an item you ordered was temporarily out of stock, we will advise you in the email that the arrival of next shipment. We never charge for items we are unable to ship.
We accept preorders for brand new releases. They will be shipped as soon as stock arrives. Shipping charges will be at normal rates.
UNCompany.com recommends you to use PayPal for your online purchasing. You can enjoy easy, fast, and secure payment on any online shopping website. There are more than 90 million active PayPal accounts in 190 countries. .In addition, PayPal lets you receive payments in Multiple Currencies and offers easy integration into sites, auctions, emails. Payment transcation can be completed smoothly! Click On the PayPal link on the left and register your PayPal account.
If you feel more comfortable using your credit card for any purchase on our web, International Money Order and Money Wiring are also welcome! Products will be scheduled to deliver once we have recieved the payment.
Accept Visa, MasterCard, eCheck, Money Transfer for USA residents.
Max Amount--- USD2000, Free charge.
When we send the order confirmation to you, our bank account 's details will be included. Your order will be sent to you within 7 days upon the payment is received.
*Please note that there has a service charge by your bank. We will not hold any responsibility for any bank charges. Please ensure the wiring amount cover all the expenses making the FINAL AMOUNT EQUALS THE ORDER AMOUNT when it reaches UNCompany.com.
AIR MAIL - A fast and economic method. Usually take 2-3 WEEKS.
SURFACE MAIL - The most economic but the slowest method. Usually take 1-2 MONTHS.
*We ship airsoft gun by Express Service only with 100% money back guarantee of delivery and ship " Gas & Silicone Spray " by ground mail only with no guarantee.
**Gas & Silicone can ship via Surface Mail only with no guarantee!!
* For items over 2 kg, we will suggest you to use Express Mail, since the shipping cost is almost the same with Air Mail.
**Gas & Silicone can ship via Surface Mail only.
To conform the Customs of your country, we provide trademark removal and muzzle painting for you without charge. Please notify us of this service.
All airsoft guns sent to US must abide by US regulations. We will not be responsible for customs confiscation.
What is AEG and what does AEG included?
ANS: AEG is Air Electric Guns.
ANS: Yes! We accept international orders.
Will you ship products to me if airsoft guns are illegal in my country?
ANS: We will ship to the products to you, however, since airsoft guns are illegal in your country, so we will not held the responsible for any customs seizures/confiscation.
Why orange paint and trademarks removal is needed for the US?
ANS: Since the US Customs regulations require painting the tip of the barrel bright orange and all non-licensed trademarks to be removed from the gun. We will do this two requirements before we ship out the guns. However, if you refuse to do so, we will not hold the responsible for any customs seizures / confiscation.
How much is the handling fee, import duties & taxes?
ANS: There will be no handling fees in any ordering. Also, we shall not hold responsible for any taxes & import duties.
What will you do if the items I ordered are out of stock?
ANS: We will notify you and will send the item to you as soon as they are in stock again. If the item will not be available for a long time, you can choose to exchange another item. Refunds are only available for clients using paypal.
What is your policy on Warranty or Guarantee?
ANS: We provide warranty and guarantee on condtions. We check every guns are in perfect working condition before ship.