• Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers.
• Provide support to regional team and Sales & Customer Service division.
• Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
• Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.
• Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.
• Review individual CSR metrics to identify and implement improvements.
• Communicate clearly and positively with internal and external customers.
• Continuously identify, measure, follow and improve customer service area processes.
• Understand, create, simplify processes.