If an agent clicks on the Acceptbutton and the conversation is no longer valid, the EmailTab will notify the agent that the conversation is no longer valid. Buttons will not change, so that the agent will know that accepting the email is not possible.
Enhanced scenario that exponentially more submits are sent to the CallProperty Service each time the submit button is clicked.
Close the Skype Window if the hunt timeout has expired.
Added to perform a contact SQL search in CallTransfer tab and made 2 label of contact result item to be configurable to show the data wanted by specify in setting.
Added setting ‘MappingContactSqlSearchLabel1’. This setting is used to configure which data will be showed at the first label in the result item of a contact sqlsearch.
Added setting ‘MappingContactSqlSearchLabelRow2’. This setting is used to configure which data will be showed at the second label in the result item of a contact sqlsearch.
Added setting ‘ShowSendNotesByEmailButton’. This setting is used to enable or disable sending notes included in an email in the notesTab.
Added setting ‘AutomaticallyCreatesNotesInNotesTab’. This setting is used to enable or disable automatically creating note in the notesTab.
Setting UseHttpGet is now also working for a new created contact or case popup url.
Enhanced for contact info refresh of fields after a new contact is selected.
Email tab enhancement. Setting AddCallClassificationToHandleEmail is no longer an obligatory field and is by default false if this setting is missing.
Enhanced Consultative transfer unexpected behavior due to missing cold transfer button visibility set an unset.
The last submitted Call Classifications are internally stored as Global parameters and available in other parts of the Extension Window or tabs.
Enhanced contact url opening once while the Extension Window still is active.
Added 2 new language settings: Latvian (LV) and Russian (RU). See setting LanguageSetting in the Extension Window web.config file.
Please note that the Call Classification labels have to be changed in setting CallClassificationLabels in the web.config. For instance <add key="CallClassificationLabels" value="Classification;Sub Classification 1;Sub Classification 2;Sub Classification 3"/> becomes <add key="CallClassificationLabels" value="Klasifikācija;APAKŠ KLASIFIKĀCIJA1;APAKŠ KLASIFIKĀCIJA2;APAKŠ KLASIFIKĀCIJA3" /> in Latvian and <add key="CallClassificationLabels" value="Классификация;ПОДКЛАССИФИКАЦИЯ1;ПОДКЛАССИФИКАЦИЯ2;ПОДКЛАССИФИКАЦИЯ3" /> in Russian.
Added setting to show or hide the timeline tab. If setting ShowTimeLineTab is set to true, the timeline will be visible in the Extension Window.
Added a button to do a cold transfer to an open conversation in the Call transfer tab.
Enhanced missing icons in contactsoverview (only visible if setting HideFirstContactsOverviewColumn is set to false).
Added a onetime refresh of the contact status after 3 seconds in the search items in the Call Transfer tab and Conference Options tab.
Added functionality to do a cold transfer of a call to other endpoints of a caller instead of only the main endpoint.
Opening of the call recording in the timeline always happened in IE, this has been changed to open in the default browser.
Corrected some labels in CallTransfer and Email Tab for German Language.
Added a new converter to wrap the skill names dynamically by a new added config setting “SkillTextWrapCount”. And moved the wrap functionality of entity skill to the new created converter “TextWrapByConfigSettingConverter”.
<!-- Setting 'SkillTextWrapCount' is used for to wrap the skill text to the specified count of characters appended with '...'.
For example: If the skill name is “Finance” and the SkillTextWrapCount value is “6” then the skillname will be showed as the following the first 3 characters of skillname appended with the 3 dots. Like this “Fin…”.
New Global parameter added to hold the AudioCallType for determine call direction.
Set HideFirstContactsOverviewColumn to false to see the icons.
Added option to show or hide CRM button in Contacts Overview.
Topbar is more flexible. Buttons in the top bar will rescale to an certain extent if the window size changes.
Create contact functionality has been added to record type account in contacts overview. New Create Contact button in Contacts Overview.
Message setting added to display wait message during search request. See setting SearchWaitMessage.
New ChangeSelectedContactRequest and SelectedContactChangedResponse messages added (internal changes).
Enhanced status. In case of an ordered list of contact info, the status was always displayed, if this field contained a value together with the ordered contact info list. The status is now hidden.
Changes to the Contact Info refresh to ensure that all extension window Contact info fields are empty before new info is entered (internal change).
New Global Parameter added to detect and send important Extension Window events to the Extension window Tabs(internal change).