This guide from the National Consumer Voice for Quality Long-Term Care (the Consumer Voice) and accompanying fact sheets are designed for advocates and consumers who are currently receiving or who may in the future receive long-term services and supports in the community.
The Administration for Community Living (ACL), on behalf of the Department of Health and Human Services (HHS) began a partnership with the Veteran’s Health Administration to serve Veterans of all ages at risk of nursing home placement through the Veterans Directed Home and Community Based Services (VD-HCBS) Program. The VD-HCBS program provides Veterans the opportunity to self-direct their long-term supports and services and continue to live independently at home.
In enacting the ADA, Congress specifically encouraged the use of alternative means of dispute resolution, including mediation, to resolve ADA disputes. Through its ADA Mediation Program, the Department refers appropriate ADA disputes to mediators at no cost to the parties.
Resolving ADA Complaints Through Mediation: An Overview - A 4-page document providing a brief overview of the ADA Mediation Program.
The ADA Mediation Program: Questions and Answers - A 4-page document answering frequently asked questions about how the ADA Mediation Program works for people with disabilities, businesses, and State and local governments.