Learn just how much in-person relationships and caring for existing customers matters to your business.
New, new, new, new…. We tend to grow the most excited over new things and to obsess over them, so it’s no surprise that startups focus tremendous energy on new customers. So much so, that a vey important player in the destiny of companies gets overlooked: existing customers.
And there is perhaps no better guide for learning the importance of customer service and how to scale it along with your company than Joshua Davidson, Founder + CEO of Chop Dawg. Here is the second half of his Startups Live conversation on customer service.
“I see sales drop everything to immediately talk to a new lead, but customer support take days to get back to something with an existing customer.
We might intuitively know that individual attention pays dividends, but the extent to which this holds true – the numbers – might awaken people.
Solution: Airplanes for every startup!
Ryan proposed. Wil Schroter immediately was on board with the idea.
, the doctor in the group agreed emphatically.
These GIFs made for the perfect unscripted ending, as it felt like everyone had just attended a customer service awards ceremony / party.
For anyone interested in hearing more from Joshua and Chop Dawg, you have some great options. They now have a YouTube with their new site coming up: https://www.youtube.com/channel/UCJgqdZX5b0NW7Gr6eItNF8A (please subscribe!).