We know how frustrating it can be whenever a computer, a printer, or your network goes down.
It prevents people from being able to complete their daily tasks, which adds to the cost of operations coupled with the cost of repairing the problem.
With Advantage’s remote monitoring service, you’ll never have to worry about that again.
Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.
Monitoring software is installed on your workstations and servers and the detection of any unnatural condition will trigger a notification be sent to our Network Operations Centre (NOC). The NOC generates a ticket using this information and notifies our technicians.
Our remote login tool gives us access to any managed PC, so our technicians are able to virtually see what is on your employees’ screens when they have an issue. This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues.
Remote maintenance eliminates potential security threats and software errors. Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. Every day, new viruses, Trojan horses, and other malware are created, all of which are designed to gain access to your system.
With the Advantage remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems require. Updates are scheduled at a time that works best for your business, avoiding downtime.