TalkTalk sits at the top of Ofcom’s list as the most complained about ISP for 2011, while the 3UK network became the most complained about mobile operator.
The regulatory body confirmed that TalkTalk had been filed under their complaints section more times than any other communications provider, with the company receiving the number one spot at the end of each quarterly complaints report.
Ofcom confirmed that TalkTalk were unsatisfactory with their fixed-line broadband and landline services. This is the second year the company have been top, after Ofcom received staggering amounts of complaints about the provider between October 2010 and February of this year.
The 3UK network was the other company mentioned by complaining customers, after contract charge disputes and poor customer service issues cropped up.
O2 were the least complained about mobile operator, while Virgin Media, although seeing an increase in mobile-based gripes, was in fact the least complained about internet provider.
TalkTalk spent over £2.5 million in compensating customers affected by the company’s poor service, but giving goodwill payments and refunds.
The company had lost more than 43,000 customers as a result of manic service.