If you didn't receive the email, this generally means that there is an error with your order: either your bank hasn't authorized the payment, or there is an error in the information that you have entered for the order. If this is the case we invite you to contact your bank or to contact us directly at 800 976 025 - OPTION 2 from Monday to Saturday, 9AM to 6PM (GMT +1) to verify the status of your order.
If you wish to cancel or modify your order before it is shipped, you must contact us as soon as possible at 800 976 025 - OPTION 2 from Monday to Saturday, 9AM to 6PM (GMT +1). We will do our best to handle your request.
We would like to inform you that we only accept personal credit cards, registered in a country that we deliver to. If your payment isn't accepted, we invite you to contact your bank as to verify that the transaction hasn’t been blocked. If an error message appears after finalizing your payment, you should follow the indications. If the message contains a phone number, we insist you call that number. You can also call us at 800 976 025 - OPTION 2 from Monday to Saturday, 9AM to 6PM (GMT +1) so we may help you with your purchase.
To access MY ACCOUNT, we invite you to click on the link in the upper right hand corner of your screen and enter your email address and password. If you have forgot your password, we invite you to click on the link FORGOT YOUR PASSWORD on the login page. You will receive an email inviting you to create a new password. You can also call us at 800 976 025 - OPTION 2 from Monday to Saturday, 9AM to 6PM (GMT +1), or by email at eboutique.europe@christianlouboutin.fr.
For further information regarding this service, we invite you to contact our European Customer Service team by telephone : 800 976 025 - OPTION 1 or by email : customerservice-europe@christianlouboutin.fr, Monday to Saturday, 10AM – 7PM (GMT +1).
The Christian Louboutin online boutique does not offer a tax free service. The products purchased from Christian Louboutin online boutique include VAT .
We do offer a tax free service within our Christian Louboutin boutiques, under certain conditions. For further information we invite you to visit our boutiques or to contact our European Customer Service team by telephone: 800 976 025 - OPTION 1 or by email: customerservice-europe@christianlouboutin.fr, Monday to Saturday, 10AM – 7PM (GMT +1).
If the order has yet to be verified by our team, you can contact us by phone at 800 976 025 - OPTION 2 from Monday to Saturday 9AM to 6PM (GMT+1).
Feel free to contact us at 800 976 025 - OPTION 2 from Monday to Saturday, 9AM to 6PM (GMT +1) for all questions concerning your delivery.
You are also welcome to contact us by phone at 800 976 025 - OPTION 2 from Monday to Saturday 9AM to 6PM (GMT+1) or by email eboutique.europe@christianlouboutin.fr.
To organize the return of your order, we invite you to contact us at 800 976 025 - OPTION 2 from Monday to Saturday 9AM to 6PM (GMT+1) (See "What is the return procedure?").
If you wish to return a product, you must inform Christian Louboutin within 14 days of the receipt of your order, either by following the below instructions or by contacting us at 800 976 025 - OPTION 2.
Should you wish to return a beauty product (except for perfumes), please contact the Customer Service at 800 976 025 - OPTION 2 to organize the collection of your parcel.
If you wish to change the size or the model, we invite you place a new order. Our customer advisors are available to help you with your choice by phone at 800 976 025 - OPTION 2 from Monday to Saturday 9AM to 6PM (GMT+1) or email.
To check availability in Christian Louboutin European boutiques (except UK and Ireland), we invite you to contact our European Customer Service team by telephone : 800 976 025 - OPTION 1 or by email: customerservice-europe@christianlouboutin.fr Monday to Saturday, 10AM – 7PM (GMT +1).
We provide these references to help you find the best fit, but should you have additional questions, please contact our Customer Service team for assistance at 800 976 025 - OPTION 1 or by email customerservice-europe@christianlouboutin.fr Monday to Saturday, 10AM – 7PM (GMT +1).
For further information regarding this service, we invite you to contact our European Customer Service team by telephone : 800 976 025 - OPTION 1 or by email: customerservice-europe@christianlouboutin.fr Monday to Saturday, 10AM – 7PM (GMT +1).
We do offer a tax free service within our Christian Louboutin boutiques, under certain conditions. For further information we invite you to visit our boutiques or to contact our European Customer Service team by telephone: 800 976 025 - OPTION 1 or by email: customerservice-europe@christianlouboutin.fr Monday to Saturday, 10AM – 7PM (GMT +1).
For all information regarding our Christian Louboutin boutiques (outside UK and Ireland), please contact our European Customer Service team by telephone: 800 976 025 - OPTION 1 or by email: customerservice-europe@christianlouboutin.fr Monday to Saturday, 10AM – 7PM (GMT +1).