The Alarm Administration Unit is committed to improving public safety through advocating for the reduction of false alarms by administering the Alarm Ordinance, providing educational resources and community outreach initiatives and facilitating the establishment of partnerships between law enforcement, the alarm industry and the citizens of Austin.
The Alarm Administration Unit strives to eliminate false alarms by supporting false alarm prevention initiatives and educating the public on the negative impact false alarms have on public safety resources.
If you have received a charge for a false alarm, you may qualify for an appeal hearing. Guidelines for requesting an appeal hearing are provided here. After reviewing the guidelines, if you feel you qualify for a hearing, complete and send us the Appeal Request Form or send an email containing the information required on the form to apdalarm@austintexas.gov.
An alarm permit can be cancelled when the system no longer meets the criteria for a permitted alarm system per the ordinance or the permit holder moves from the address. All outstanding charges must be paid before a permit is cancelled. Written notification is required for cancellation. Cancellation forms can be mailed to the address referenced above or faxed to: (512) 974-6697.
Still have questions? Please check our list of frequently asked questions. If you still can’t find your answer, give us a call at 512-974-5730 or send us an email at apdalarm@austintexas.gov.
This information is for informational purposes only. APD does not endorse any particular home security company.