The majority of questions we receive are covered in the Frequently Asked Questions section of the site. Please be sure to read through the FAQ before submitting a support request. It will help us to more effectively answer your questions.
A run-down of more than 10 great guides covering everything like MyGuru, Statistics, Projections and everything in-between.
Still need something? Please create a Support Ticket and a Fantasy Guru Support Member will be happy to assist with your request.
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If you signed up before January 2017, your account password is most likely all lowercase regardless if you entered in an uppercase letter.
Account passwords created after January 2017 are case-sensitive.
If you use a password manager, the stored password may not be stored in the correct case. Try typing your password in again and resave if successful.
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Why don’t I receive the recover password email?
Why was I charged multiple times when purchasing?
If you tried to subscribe or renew and were declined, your credit card may show multiple pending charges. These pending charges should release and disappear within three days of the attempted transaction(s). If they do not and you were charged multiple times please contact us by creating a support ticket or through our contact form and provide us with details of the issue.
I already renewed, why does it say my account expires at the end of this season?
If you believe your subscription expiration is incorrect, please contact us by submitting a support ticket so we can verify your the status of your subscription.
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How can I tell if I’m subscribed for the upcoming season?
Simply login, and click "My Account" on the upper right part of every page or visit your profile page. You will see your expiration date without even leaving the page you're on. All yearly subscriptions end on that season’s Super Bowl Sunday. For example, if you subscribed for the 2016 season, your subscription expiration date would be February 2017.
How do I access the secure site (SSL/HTTPS)?
Typically your browser should redirect you to the secure site, but if it does not you can access it by visiting https://www.fantasyguru.com directly. Please note that only the domain fantasyguru.com has SSL/HTTPS support so if you are accessing the site using one of the alternate domains (gurusubscriber.com, footballinjuries.com, fantasyfootballguru.com) SSL/HTTPS will not be available.
When does a subscription expire?
Subscriptions are "Season" subscriptions and not 12-month subscriptions and expire February 10 the following calendar year of the NFL season. For example, if you subscribed for the 2017 NFL season, your subscription would expire February 10, 2018. If you subscribed for the 2017-2018 seasons then your subscription will expire February 10, 2019.
What's up with the MyGuru App?
We apologize for the inconvenience but we have put our two apps on hold for 2018. We are restructuring as a company this year and the results will ultimately be positive, but we need to focus on completing the website’s Phase 2 of development. For those looking for a draft tool, all subscribers still have a single license to the Draft Analyzer software. As for the MyGuru app, please note the site is 100% mobile-friendly, so all of its features are readily available on a smartphone.
Why am I not receiving FantasyGuru's emails and newsletters?
It's possible that during the mass migration of accounts, your account was switched to not receive emails from us. Or, you haven't been an active subscriber for a few years and we're designated not to receive emails when the site switched over. Submit a ticket with the issue and we'll be sure to put you on the email list.