Access to healthcare will be made simple, proficient and quick for residents in the districts of Billstedt and Horn in Hamburg. This has been made possible by the first health kiosk in Germany, which was officially opened on 28th August 2017. The new, straight-forward service based on international models is part of a healthcare network developed jointly in the districts of Billstedt and Horn by the regional integrator company “Gesundheit für Billstedt/Horn UG” with its main shareholders, the physician network of Billstedt-Horn, the health management company OptiMedis AG and the local district hospital. The project was sponsored by the innovation fund, with resources from state health insurers. “This health kiosk is an innovative project that provides patients in Billstedt and Horn with a new, straight-forward healthcare and advisory service to increase their healthcare knowledge. Such initiatives are an important foundation for the further development and improvement of healthcare, especially in more socially deprived parts of the cities”, said Hamburg’s healthcare senator, Cornelia Prüfer-Storcks, at the opening ceremony.
Senator Cornelia Prüfer-Storcks opening the country’s first health kiosk – an important piece of the puzzle in the new healthcare network for Billstedt and Horn. From left to right: healthcare senator Cornelia Prüfer-Storcks, Dr. Gerd Fass (Ärztenetz Billstedt-Horn), Matthias Mohrmann (AOK Rheinland/Hamburg), Dr.h.c. Helmut Hildebrandt (Gesundheit für Billstedt/Horn), Alexander Fischer (Gesundheit für Billstedt/Horn).
Advice at the health kiosk is free. As well as German, the kiosk staff speak the languages most frequently used in these parts of the city, including Turkish, Russian, Polish, Spanish, English, Portuguese, Dari and Farsi. In preparation for their work, the employees have undergone intensive training over the past few months, of which a major part was training run by the institute and polyclinic for general medicine at the University Medical Center Hamburg-Eppendorf and shadowing at medical practices and district institutions.
In order to gauge the success of the health kiosk, Hamburg Center for Health Economics (HCHE) at Universität Hamburg, under the guidance of Prof. Dr. Jonas Schreyögg, is evaluating the project. The satisfaction of the patients and their level of activation, amongst other things, are also being determined. The project is focused on the long term, with the aim of further actors and health insurers becoming involved.
The health kiosk model is based on the terveyskioski kiosks in Finland. There are also similar concepts in the USA: in so-called retail clinics, which can be found in shopping centres, supermarkets and pharmacies, where primary care and health advice services are provided. The service is based on the “walk-in” principle, without the need for prior booking. In general, the retail clinics and the terveyskioski kiosks in Finland are for initial advice or the provision of initial information for the visitors’ concerns.
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Insuring around 3 million people, AOK Rheinland/Hamburg is the eighth-largest state health insurer in Germany, and has approximately 8,000 employees. With a market share of around 20 percent, it is the second-largest insurer in Hamburg. Its total annual budget is 11.9 billion euros. In the Rhineland and Hamburg, it has more than 100 offices open to serve its members. The AOK service centre, Clarimedis, is open 24 hours, 365 days per year (0800 0 326326). www.rh.aok.de.
The innovation fund will be paying 300 million euros each year until 2019 for the research and further development of state health insurance services. The funds come from the healthcare fund’s liquidity reserve.