Every now and then Network Solutions, my website host for http://www.lisamason.com, changes everyone’s FTP password, doesn’t send a notice this has been done, and doesn’t have a menu where you can see the new password. So when you go to update your website, you can’t connect to the server and instead get a notice listing 10 different arcane things that could be the problem.
Don’t you hate it when some tech thing that worked perfectly fine before suddenly doesn’t?
Two customer service phone calls later, we finally nailed down problem, and I have now learned how to go to a page where you still can’t see the new password, but you can change it to a password of your choice. So I don’t have to freak out, curse violently, or punch my fist through a window the next time this happens. I can calmly take care of it myself.
I sure wish Network Solutions would send a notice when they roll in there and change my password “for security purposes.” They sure send me lots of emails pitching all the other stuff they’d like to sell me.
Visit me at http://www.lisamason.com. Please!