What is an unapproved healthcare service?
An unapproved healthcare service is any drug, device, technique, test and/or other healthcare service that has not been approved by Southern Cross prior to treatment. Unapproved healthcare services are an exclusion and are not covered by Southern Cross.
This is not an exhaustive list of unapproved healthcare services. We consider healthcare services which are alternative names for and/or are similar to those listed below to be unapproved healthcare services.
To find out if you will be covered for a particular healthcare service you can contact us or your Affiliated Provider.
Why is a healthcare service unapproved?
It is important Southern Cross balances the cover available under its policies with the cost to members, this means that not all healthcare services can be covered.