Crop Risk Solutions is a trading name of AgriRisk Services Pty Limited, as such AgriRisk's Complaints and Dispute Resolution Policies apply.
AgriRisk operates at all times with the highest levels of best practice and seeks to maintain high ethical standards in all of its business practices.
AgriRisk is a member of the National Insurance Brokers Association (NIBA), where a strict Code of Conduct is followed that sets a high standard for the way we do business.
The Insurance Brokers Code of Practice (the Code) is intended to promote good relations between insurance brokers, policy holders and others in the insurance industry. The Code also sets out how we transact business efficiently by laying out expected standards of good practice and levels of service.
The Code is administered by the Australian Financial Complaints Authority (AFCA), of which AgriRisk is a member. If you consider there has been a breach, you may wish to contact the AFCA to lodge a complaint. Before doing this, AgriRisk must first be given the opportunity to resolve any dispute.
You can download a copy of the Code here.
As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services, you can contact our Complaints Officer by phone, email or post. The contact details can be found here.
The first step is for AgriRisk to attempt to resolve the complaint internally. If this fails, an external dispute resolution process is then enacted.
The objective of our internal complaints handling process is to provide an efficient, fair and timely method of handling complains at no cost to you.
You can contact our Complaints Officer, at the AgriRisk Services Head Office, by phone, email or post. The contact details can be found here.
If we are unable to satisfy your complaint internally then we will refer the complaint to AFCA.
AgriRisk is a member the Australian Financial Complaints Authority (AFCA) that provides an external dispute resolution service which is free to you. If your complaint is not resolved to your satisfaction by our Internal Complaints Handling Process, you can refer the dispute to AFCA.
Before AFCA can consider your dispute, you need to have complained to us first and given us an opportunity to resolve your complaint.
A copy of the Financial Services Guide can be downloaded here.