Radius Technologies Limited (hereinafter referred to as “Radius” “us” “we” or “our”) is committed to respecting your privacy and to complying with all applicable data protection and privacy laws.
Radius is dedicated to bringing a superior IP telephony experience to its customers. We ensure that communication to customers is treated with the highest level of professionalism. We acknowledge that our customers like to be briefed on what we do with their personal data. Therefore the objective of this policy is to inform you how we handle your personal data.
Radius offers a wide range of product and services based on modern technologies including IP Telephony, Faxsimile services, mobile telecommunications and other hosted services.
This policy applies to all personal data in our possession and specifically includes the following: call traffic details, call history, payments and invoicing, service usage and customer information (including name, address, fixed line number, mobile number, email address and all other contact details).
All acquisition methods (e.g. customer activation forms, porting forms, call plan contracts) will have a clear information piece explaining any intended purposes including secondary uses that may not be obvious to you.
Under no circumstances will lists of customer data/information (i.e. mailing lists or database information) be disclosed to a third party for that third party’s exploitation or use without your express permission. Data may be legitimately given to Radius’ servants or agents for legitimate purposes as described above. This may include the transfer of data to other jurisdictions for processing. In these circumstances, Radius will ensure that adequate contractual and technical safeguards are in place to protect your data. All such processing will take place in full compliance with all applicable laws.
Where you have agreed to be in included in our directory enquiry list your information will automatically be included in the National Directory Database (NDD) currently hosted by eircom (as nominated by the Commission for Communications Regulation (ComReg)). We will automatically list you as preferring to receive direct telemarketing from third parties. You may wish to contact us if you would like to amend this preference.
You are entitled to copies of your data kept by us. Requests should be in writing and should be addressed to Customer Data & Services, Radius Technologies Limited, Unit 1A Esker Business Park, Six Cross Roads, Waterford. Please quote your name &address. We will take all reasonable steps to confirm your identity before issuing any copy data.
Radius is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.
Please be aware that communications over the Internet, such as emails or Instant Messages, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Radius cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
This policy should be read in conjunction with the general terms and conditions of this website and the general terms and conditions that apply to your use of Radius’ telephony services where more details of the use we make of your data is outlined.
We reserve the right to amend or modify this Data Protection Policy at any time in response to changes in applicable data protection and privacy legislation.