What is a Go Mobile Ticket?
My tickets have been sent - so why don't I have them yet?
Why have I received my tickets on an A4 sheet of paper?
My address is overseas - When will I receive my tickets?
Secure post - get more info!
Why are my tickets being sent by secure post rather than standard post?
Why haven't my tickets been sent out yet?
We’ve received the tickets in and have now started the dispatch process. Don’t panic if your friends get theirs before you - we’re sending them out in batches! The Order Status in your account will change to show that your tickets have been printed, and the latest you should receive them is around 5 days before the concert. We’ll update this page again once everything’s gone out.
If you chose secure post, you’ll also receive an email from Royal Mail with your tracking info so you can keep an eye on their progress.
Some tickets will be going out by secure delivery - click here for more info!
Why has my friend received their tickets before me?
We’ve now dispatched all tickets! So you'll receive your tickets soon if you haven't already. If you still haven’t received them by 5 days before your event, please contact us and we’ll be happy to help.
For any recent bookings, we’ll continue to send tickets out as and when we receive them.
We’ve now sent the majority of tickets out for this gig! Don’t worry if you don’t have yours just yet though – we do send them out in batches, so there are still some tickets that haven’t gone out just yet. We’ll update this page when all the tickets have gone out, and the Order Status in your account will change to show that your tickets have been printed. The latest you should receive your tickets is around 5 days before the gig, so only contact us then if you still haven't received your tickets.
We’ll be sending the tickets out a bit nearer to the time. As soon as we receive them in, we’ll update this page to let you know. You’ll also see the Order Status in your account will change to show that your tickets have been printed. The latest you should expect your tickets is around 5 days before the show, but we always aim to send them out sooner than that wherever possible.
If you live overseas at an International address please contact us 5 days before you leave for the show.
Can I have my tickets sent out sooner?
The tickets are a gift and they haven't been sent yet.