Home → Newsletters → Why 96% of Your Customer Say Nothing, But Just Quietly Leave!
96% of customers don’t bother complaining, they simply walk out, and many don’t bother to return. In fact recent research states that 91% don’t come back. Why are these figures so high?
And here’s a Fortune magazine article where Tony shares his decision-making process.
Many people are anaemic when it comes to decision-making. They get paralyzed by fear or lack of certainty – or they just get overwhelmed and don’t know where to start.
This is a gem from one our members, Kevin Scrimshaw of National Drones. In much the same way Uber is a taxi company that doesn’t own any taxis, Sendle is a Courier company that doesn’t own any vans.
They’ve negotiated what seem to be unbelievably low rates with Couriers Please and other freight forwarders and to move freight on the behalf of their internet customers. I’ll be saving up to 50% on some parcels!
Before Caroline Woodhouse became a successful entrepreneur and startup founder, before she was recognised by Telstra’s Business Women’s Awards, she didn’t really know much about tech.
Many SMEs are sitting on a multitude of systems, from accounting and finance to CRM, Inventory and eCommerce. The tendency is to add-on new applications as the business grows – but how does the system architecture look when it comes to integrating different departments?
Rozzi’s Italian Canteen claims to be the ‘collaborative outcome of seasoned food & business operators who have combined their past 25 years’ industry experience to create this exciting new fast casual dining offer’. The brand sometimes pops up in shopping centres, and shopping strips, bringing its "Real Italian" food to Australians.
Are the processes that keep your business running actually holding you back?
Many business owners are so taken up with the daily tasks of simply running their business – whether that be managing clients, cash flow, or tackling internal resources – that they don’t get to spend a lot of time on improving it. Sound familiar? But these processes that keep your small business going could be holding it back.
When you’re starting something new, there’s a tendency to make do with what you’ve got. The startup movement has sprung from the DIY mentality, and many entrepreneurs have got by on improvisation alone, unsure of where to invest their money and failing to implement good systems from the get-go.
Eagle Boys Pizza unveiled a Virtual Drivethru allowing customers to have pizza delivered to their car when they stop by their local store.
You’re kicking back at a BBQ with a beer and a steak sandwich. You’re having a great time but can’t escape that one guy ranting about his big idea – ‘the tinder of e-commerce’ or something equally as cliched.
If you’ve launched a business, you know that there’s no real methodology that fits every company. Half the work of going live is working out which processes should be abandoned in favour of more specialised ventures. Going global with a business idea is exactly the same – what worked for one company will put another one snugly into an early grave.
The dessert chain opened the doors to its first Rockhampton store on 15th March, marking the 38th Gelatissimo store opening in Australia.
Another US fast food giant has landed Down Under, with the first Jersey Mike’s Subs store recently opened on Queensland’s Gold Coast today.
The move is part of a growing trend of American food chains making the switch to Australia.
Embattled convenience chain 7-Eleven, which is still dealing with the fallout of a massive wage scam involving up to two-thirds of its franchisees underpaying their workers, has released an app that identifies the lowest fuel price in its network, and makes that price available to app users at any store in the group.
Ingvar Kamprad, the founder of international furniture chain IKEA might be one of the richest people in the world, but is so frugal he will buy only second-hand clothes for himself, and expects his employees to follow his example, according to a media report. Leaves Warren Buffet and his reportedly 25 year old car for dead!
Serious capital gain here! Fastway Couriers’ Australian CEO Richard Thame will discuss the company’s recent $117 million sale to Dubai-based transport operator Aramex as part of a presentation on franchise leadership and growth planning at this year’s Franchise Management Forum.