Urgent Care is any illness or severe condition which under reasonable standards of medical practice would be diagnosed and treated within a 24-hourt period and if left untreated could rapidly become a crisis or emergency situation; or discharge from a hospital will be delayed until services are approved; or a member’s/consumer’s ability to avoid hospitalization depends upon prompt approval of services.
At some point you may need transportation on short notice for an urgent care matter. Urgent care includes any situation where your medical provider has told you that you need to come to their office or to obtain some other medical treatment or service, that same day or within the next 24 hours. Urgent care is for any illness or severe condition, which under reasonable standards of medical practice would be diagnosed and treated within a 24-hour period and if left untreated, could rapidly become a crisis or emergency situation.
We have a process for responding to any urgent care requests and will make every effort to help you get to the medical care you need. Contact the Transportation office immediately to arrange transportation. The office will verify with the medical provider that the appointment is urgent, and then will arrange transportation. If the appointment is called in after office hours, leave a message with your name and phone number, and someone will return your call.
Arrangements will be made for your ride, or you will be provided mileage reimbursement forms to have someone take you. During normal business hours, your ride to the medical provider will be secured within 3 hours of the time you make a request, and within 24 hours during after-hours, weekends, and scheduled holidays, and for hospital discharges. If you need transportation for an urgent care matter, you or your doctor may request an urgent care ride for you by calling 1-800-662-0780, 24 hours a day, 7 days a week.
If the service cannot be secured through the Medical Assistance Transportation Program organization within the timeframe due to excessive distance or other issues, the customer’s request for exceptional transportation will be redirected to the County Assistance Office. If you have questions regarding the transportation options available to you, please contact our office.
If you need transportation for an urgent care matter, your doctor may request an urgent care ride for you by calling 800-662-0780, 24 hours a day, 7 days a week. However, urgent care does not mean emergent care. If your condition is that medically serious, your doctor should order an ambulance. If the service cannot be accomplished through the MATP organization within 24 hours due to excessive distances or other issues, the customer will then be redirected to the CAO who will arrange for extraordinary transportation. If you have questions regarding the transportation options available to you, please contact our office.