This unannounced inspection took place on 19 October 2016 and was undertaken by one inspector.
Before the inspection we reviewed the previous inspection reports and checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law.
We contacted the health and social care commissioners who help place and monitor the care of people living in the home and other authorities who may have information about the quality of the service.
During our inspection we spoke with five people who lived in the home, eight members of staff including four care staff, an activities co-ordinator, a cook, the deputy manager and the registered manager. We were also able to speak to a health professional and three relatives who were visiting at the time and we observed the interactions of people with staff.
We looked at records and charts relating to four people and four staff recruitment records. We also looked at other information related to the running of and the quality of the service. This included quality assurance audits, maintenance schedules, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.