We're sorry to hear that you're having trouble, Ronnie. Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information to assist you directly. If you're referring to making a loan payment with TD Bank, please call us 24/7 at 800-937-5020. Our Financial Solutions Group Specialists would be glad to help in making a payment. If you're referring to a credit card, you're able to call 888-561-8861 for assistance. If you have a loan through TD Auto Finance, we recommend contacting them. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 1-800-556-8172. We hope to hear from you soon, Ronnie. Have a good day.