Ken and Carmen are the most genuine people you will meet. Their incredible work ethics make them the best agents you can ever ask for. They are honest, sincere and at no point do we feel any pressure to buy. I would give them a solid 5.5 stars out of 5 if I could. Absolutely amazing!
I recently purchased my first home in Vancouver and the journey took about 6 months. It wasn't easy. Carmen and Ken from The Tsang Team gave lots of professional advice and really took the time to understand my situation, my needs and my goal for this purchase. They helped me identify the important needs and perhaps what might need to be sacrificed in order to meet my budget demands. Throughout the entire process the communication has been excellent. They have walked me through the buying process, any questions and concerns I have, and also constantly check back with me to ask if there's any more help I need. What I am more impressed with is that during every step of the way, they really have my best interest in mind. They put themselves fully in my shoes and assess every options available. With their experiences, they would think on my behalf, and often ask sellers questions I couldn't even think of. I am very thankful for that. It turned out to be a really good experience for me, and I am a proud home owner today - very happy with my first home. I wholeheartedly recommend Carmen and Ken from The Tsang Team to anybody for their service. First time home buying can be very intimidating, especially in this market, but with the help from Carmen and Ken the experience will become smooth and enjoyable, and more importantly result in reaching your goals.
I would give Carmen a MILLION stars, not just five! I have worked with Carmen for a number of years while she was selling our SEQUEL condo project in Burnaby's Royal Oak area. She was punctual, thorough and enthusiastic for each one of our deals. Her professionalism would be hard to match! Recently, she sold one of our homes at our previous project (Sevens). Again, fantastic price and fantastic service for both the sellers and the buyers. Carmen's greatest assets: her smile and positive attitude and incredible market knowledge!
I recently had the pleasure of working with Ken & Carmen! It was great to know that on the days I was caught up with the excitement of purchasing a home, they were both there to take care of me, to ask those important questions, and to look after my best interests. I have never come across realtors who truly take so much pride and passion in what they do. I would recommend them to everyone, you will never experience a more professional, hard working and dedicated duo! Thank you Ken & Carmen.
Carmen is the best realtor we've worked with! We initially met her when we have just started our search and she was showing a condo for the seller. Although we did not end up buying that unit we were very impressed by Carmen's knowledge and genuine sincerity so we asked her to help us with the search. She was very patient with us and made great recommendations! We ended up choosing a great building by a great developer and Carmen was there every step of the way to make sure the transaction goes smoothly. She came along with us to conduct the walk-through inspection with the developer, and WOW she cared more about finding defects than I did! Two thumbs up! Would recommend Carmen to anyone looking for a great realtor!
Carmen and her brother, Ken, are professional, caring, efficient and they know their market. We were thoroughly impressed with their professional attitude towards solving problems. They never complained, they just come up with solutions. We had to sell our house in a short period of time and they were able to efficiently produce professional photographs, a comprehensive video, and an informative brochure in both English and Chinese. When we couldn’t finish certain preparations like mowing the lawn due to the time constraint, they are not afraid to get their hands dirty. Ken came with his work clothes and helped us mowed the lawn. They provided thorough market analysis which was then explained clearly and simply to us. All the preparations that led up to the open house and the eventual sale of our house were organized and well executed. We got top dollars from the sale of our house and will definitely work with the Tsang Team again. Without hesitation, I would recommend the Tsang Team; they earned their commission and much more.
We were very fortunate to get introduced The Tsang Team through a friend on our investment property. At first I didn't see the importance to consult with a Realtor however through the initial conversation, I wanted to meet The Tsang Team and got educated with all the informations they have provided us. Info that we will not have known or spotted. They helped us through every step of the way, can't imagine not having you guys along. The whole experience was seamless and smooth. They weren't just Real Estate Agents, their caring thoughts and attitude of going above & beyond - made us feel that we have become friends. They were always ahead of the game and foresee things before we even know it therefore we were never caught off guards. You guys are so good at what you do. The genuine and sincere thoughts/actions are greatly appreciated. We feel deeply blessed and would definitely recommend to our surroundings. Hereby, We trust this team - Kudos to you guys!