We make every effort to respond to all emails timely, therefore, if you are missing a response within 24 hours from Carolina Clover, Monday thru Friday, please be sure to check your spam, junk, or bulk email folders for our response.
The BEST WAY to have your questions answered!!!!
If your order is listed as PENDING this means your order is in PRODUCTION.
SHIPPING CONFIRMATIONS are sent via email when we receive them from the designer.
WEB SITE ORDER STATUSES CAN NOT BE PROVIDED OVER THE PHONE, YOU MUST EMAIL US YOUR ORDER NUMBER. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AS WE DO NOT HAVE THIS INFORMATION WHEN YOU CALL. WE HAVE TO CONTACT THE DESIGNER OF YOUR ORDER PRIOR TO PROVIDING YOU AN UPDATE AND THIS CAN ONLY BE DONE VIA EMAIL.
If you receive our voice mail, during high call volume times or when our offices are closed, please leave us a message. We will return your call.
Order statuses cannot not be provided over the phone. PLEASE log into the account you created when you placed your order to view the status. If it is listed as PENDING, it is in PRODUCTION, and you will receive a shipping confirmation as soon as we receive one from the designer.
If you cannot login, Please email us your order number to check the status of your order and refer back to the product you ordered for estimated production times. Shipping confirmations on all products (except Jane Basch) will be provided as the manufacturer provides them to us and sent you via the email address you gave us a checkout.