Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
To request a return, please contact us within 14 days of receipt of the order via chat, Monday through Friday from 9:00am to 5:30pm US Eastern Time, or via email at customerservice@eloquii.com. Our customer service team will provide the necessary documentation and a shipping label for any eligible return, and will set up a package pickup for you with DHL Express. International orders cannot be exchanged.
A return shipping & processing fee will be deducted from your refund. See below for fee amount by country. International orders subtotaling under these amounts are ineligible for return.