The Customer Solutions Architect contributes significantly to the development of new customer solutions in close collaboration with EMEA and brings them to "ready for roll out" stage. She/he implements "ready for roll out" customer solutions at targeted customer sites and ensures follow-up of implemented solutions at targeted customer sites for maximum customer satisfaction. This role will also significantly contribute to the development of the overall customer solutions vision, strategy and business model and help the company transition to a customer solutions oriented organization.
Drive the transition from a product selling to a customer solutions oriented organization.
Develop deep customer insights with (non-) clinical stakeholders to define the areas and solutions where J&J can offer high added value to our customers, meanwhile gain a competitive edge.
Connect with target customers to discuss, tailor and plan implementation of the chosen solution, according to the specific customer needs and context.