We all get them, typically during election season, when the phone rings during dinner with a recorded message you don’t want to hear. But imagine a robocall that reported your air conditioner was about to fail during a heat wave and that a service representative has been dispatched. Press 1 to confirm the service call now, or press 2 to be connected to someone who can arrange an alternative time that suits you better. Now, that’s a robocall everyone wants to get!
The bar for IT service and support was reset forever when Electronic Customer Support was built into IBM i. It gives systems the capability to “call home” to report service events, usually before a client is even aware of the problem. For customer-initiated support calls, the IBM Support team responds with a level of problem determination and resolution that has routinely received industry accolades for excellence and is often cited by clients as a primary motivation for their loyalty to the IBM i platform.