Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Maintain clean facilities and ensure transfer of rooms with appropriate amenities and supplies. To clean all public and guest room areas of the hotel.
Inspects guestrooms to ensure housekeeping standards and employee performance.
Communicates constantly with guest services and maintenance to ensure that room status is updated and that priority requests are satisfied as soon as possible.
Makes sure VIP rooms are provided with appropriate extra amenities and services.
Able to perform all duties and responsibilities of house persons and room attendants.
Trains new employees and retrains those who fail to meet standards.
Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
Ensures hotel security through key control.
Ability to scrupulously follow all Kai Management Services LLC, and hotel policies and procedures.
Detail-oriented, ability to handle multiple priorities in a fast-paced environment.
Some experience in or any background in customer service.