Essential software/programming skills for TC?
Subject: Essential software/programming skills for TC?
> What are the essential software/programming skills a new tech communicatior MUST possess?
That said, the requirements will vary all over the map depending on the company -- about the only sure bet is that the requirements will have changed, at least slightly, by the time you work hard to meet the existing list. (only slightly tongue in cheek).
The lists others have presented on this thread are good, and I have nothing to add to them, other than a suggestion that you get to be great at your craft, and extremely knowledgeable about the business end of TC. This will set you apart from folks who are decent presenters of technical material, but talented in the use of a limited number of tools.
Previous by Author: Re: Does anyone know of any groups that specialize in Customer	Service/Agent call center knowledgebase writing?