Not all recovery companies offer prices in advance that don’t change. But at Tierra we always provide our customers with a free quotation for recovering files from their failed hard disk at the very beginning so there are no hidden charges or nasty surprises.
What Will I Get From Tierra?
Free DVDs or memory stick for up to 15GB of retrieved data.
Collection from your door is FREE. Analysis is Free in most cases.
In a minority of cases we may need to purchase a closely matching donor hard drive in order to use parts from this drive to temporarily access your data. However the need for this would be identified during the free analysis and we only proceed with your approval.
If for any reason you decide not to proceed with the recovery you can choose to have the drive securely disposed of free of charge or if you’d like the drive returned, packaging and delivery are charged at £15.00 plus VAT.
It’s worth remembering that your recovered files have to be copied to some medium in order to return it to you. At Tierra rescued files up to around 15GB will be put on encrypted memory stick or DVDs free of charge. Over that amount, it will be put on to a hard drive, which either you can supply to us or purchase from us. We don’t charge extra for encryption. We see it as good practice to encrypt all shipped files (unless you tell us you would prefer us not to).
We believe in providing a firm price quote in advance and not changing it. We receive a number of enquiries from customers of other less reputable recovery companies. Their unrealistic “from” prices can sometimes lead to final bills that are several times their original “quote”. Often this inflated bill comes with a list of highly technical sounding procedures which are difficult to argue with if you’re not a hardware rescue expert.
So how can we provide a fixed quote for retrieving your files before we know what’s wrong with your hard drive? We do this based on the capacity of your drive. This means you know exactly what the cost will before the process begins and there are no nasty surprises.
Call or email Tierra on 0800 999 4447 0r or email [email protected] for your personalised quote.
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"Thanks for your kind and very prompt service, wish all companies were like you."
"I dropped my external and had it confirmed as terminal by a computer repair shop. On contacting Tierra I was immediately put at ease even though it was "we will try to recover your photos" The service and communication was superb and the result was astounding. They recovered 100% of my files. No fuss no extra surprises, you pay they deliver. Many thanks to the Tierra Team"