Specializing in hospitality services to resorts, hotels, bed and breakfast inns, spas, and more.
Your telephone is vital for running your business, yet there are times when it feels burdensome. Unless you have front desk staff 24/7, the ringing of your phone or cell phone dictates how you live and work. From B&Bs, Resorts, to Vacation Rentals, we’ve got the Hospitality industry covered.
Ever feel frustrated by the empty click of a phone being hung up after you’ve raced to answer it and wondered ‘Did I just missed a big reservation’?
I’m sure you’ve also experienced returning voice mail messages and finding out that the prospect booked other accommodations. You’re ready to throw the phone out the window as you again get that sinking feeling of ‘lost revenue and profits’.
Or how about those days when you’re at the grocery store juggling your cell phone, reservations book and shopping cart?
And let us not forget the ringing phone after you’ve retired for the night. Getting back to sleep can take hours and your guests will be waiting for breakfast bright and early.
Do you worry about how your newly arrived guests feel when their checkin is interrupted and they’re made to wait for 2 to 10 minutes or more as you answer questions, give directions or take a reservation over the phone from a very insistent prospect?
Yes, the phone is wonderful tool and a critical one for running your business, but it also adds a great deal of stress to your life as it’s ring dictates your actions and schedule.
Hiring part-time staff to answer the phone is prohibitively expensive and inconvenient since calls can come in at any time. Training new staff also places a burden on your already full day-to-day schedule. Plus only one call can be handled at a time, leaving a second or third call going into voice mail and again potentially losing a reservation.
How much money are you losing because of “lost reservations”?
Not to mention the ongoing stress of always juggling your life around when your telephone rings!
Now you can sever that “ball and chain” relationship you have with your phone and it’s easier than you ever dared dream.