Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned multiple honors in CRM magazine’s 2016 “Service Awards,” an annual recognition program which distinguishes innovation and success in customer service and support. Among the honors, Verint was named the top winner in the Workforce Optimization (WFO) category—a position it has held for nine consecutive years. The company also received “Service Leader” awards for Contact Center SearchandEnterprise Feedback Management.
These solutions—part of Verint’s broader Customer Engagement Optimization™ portfolio—are designed to help organizations enhance customer and employee engagement by enriching interactions, improving business processes and optimizing the workforce.
CRM evaluated companies based on a composite score of their reputation for customer satisfaction, depth of functionality, company direction, and five-year cost for software and maintenance.
According to CRM magazine, Verint “continues to hold the title, scoring highest among the leaders in depth of functionality.” As a nine-time winner in the WFO category, Verint led other industry vendors by a wide margin in both direction and depth of WFO functionality.
Awards judge Leslie Ament, senior vice president and principal analyst at Hypatia Research, adds that Verint “has developed a portfolio of offerings that enable organizations to act upon and operationalize voice-of-the-customer insights,” noting that Verint provides speech, text and engagement analytics solutions.