Important Note: Monteverde Lodge & Gardens and Tortuga Lodge & Gardens are NON-SMOKING lodges. If guests wish to smoke, the only place this can be done is in designated areas outdoors.
Room check in is at 3:00 pm, and check out is at 11:00 am. We are happy to store luggage before and after check in/out times, so that guests can enjoy the use of our grounds and all Lodge facilities.
Your Credit Card will be charged in full upon reservation. Charges are made in US dollars.
Please be aware that some credit card companies charge an additional 1 to 3% for international charges. We do not offer refunds or credits for these differences. There are credit cards that do not charge foreign transaction fees.
We accept cancelations without penalty up to 60 days prior to arrival. For cancelations received from 59-31 days prior to arrival we charge 50% of the total. There will be no refund for cancellations made 30 or fewer days prior to your stay.
We accept cancelations without penalty up to 45 days prior to arrival. For cancelations received from 44-16 days prior to arrival we charge 50% of the total. There will be no refund for cancellations made 15 or fewer days prior to your stay.
Tours: Policies vary depending on the activity. When child rates are available we will let you know.
We strongly suggest that you purchase trip cancellation and travel protection insurance. Given that this insurance is easily available and relatively inexpensive we don't give refunds for last minute cancellations.
Costa Rica Expeditions, S.A., owner company of Tortuga Lodge & Gardens, Monteverde Lodge & Gardens and Connoissuer White Water Rafting operation (its owners, associates, agents and employees) give notice that they assume no responsibility for injury, loss or damage to person or property in connection with any service resulting directly or indirectly from acts of God, detention, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change in transit or hotel service over which it has no control.