In order to address a $69.34 million budget deficit for FY 2011, MARTA implemented a 10.2 percent reduction in bus service (131 routes to 91 routes), a 14.2 percent reduction in rail service, an increase in weekly, monthly and Mobility pass prices, the closure of two RideStores (Lenox and Lindbergh), reduced customer service call center hours, a reduction in the number of Station Agents assigned throughout the system, and designation of public restrooms at nine major transfer points and end-of-line stations.
In addition, on September 30th MARTA will stop accepting tokens. Until that time, customers may use tokens to purchase a Breeze ticket from a Breeze Vending Machine or exchange 10-200 tokens for trips by bringing tokens and a Breeze Card to the Five Points or Airport RideStores. MARTA is not providing cash refunds for tokens.
MARTA recently held seven community information sessions throughout its service area to answer questions and help customers plan for the changes. More than 260 people attended these meetings.
• Weekdays: 4:45 a.m. to 1 a.m.
• Weekends: 6:00 a.m. to 1 a.m.
Five Points, Hamilton E. Holmes, Indian Creek, Lindbergh and North Springs.
Restrooms at Five Points Station will be open from 6:00 a.m. to 10:00 p.m.
The remaining eight restrooms will be open from 6:00 a.m. to 7:00 p.m.
Please see the Station Agent for access. Please be aware that National Homeland Security alerts may require restrooms to be closed without notice.
Reduced Fare Office will remain OPEN at Lindbergh Headquarters and Five Points Station with new hours. Monday-Friday 9:00 a.m. to Noon and 2:00 p.m. to 4:00 p.m.
The Lost and Found Office at Five Points will have new hours from 9:00 a.m. to Noon and 2:00 p.m. to 5:00 p.m.
The Customer Call Center will no longer provide Breeze Card balance information.
Effective September 25th, call 404-848-5000 and use the automated telephone system to check Breeze Card balances. Balances can also be checked online at www.breezecard.com. Click on the link “Check the balance of your Breeze Card and Expiration Date”. Follow the simple directions and click Submit. If you do not have access to a computer, you can check your local library or community center for free computer access.
You can also check your balance in any MARTA rail station at a Breeze Vending Machine (select Option D on the first screen) or the RideStores at Airport or Five Points Stations.
Weekends and Holidays 8:00 a.m.-5:00 p.m.
Customer Services Center: Mon.-Fri. 8:00 a.m. - 5:00 p.m.
Five Points Information Booth: Mon.- Fri. 7:00 a.m.-7:00 p.m.
The cost of a Breeze Card will be reduced from $5.00 to $1.00. The 2 free trips will no longer be on the card and you will need to add additional fare to the new card at the time of purchase.
The Breeze Ticket will still cost 50¢ and can only be used once for either a One-Way Trip, Round Trip or 1-Day Pass.
Customers no longer need to ask the bus operator for assistance.
to a maximum of two.