This Website is owned by Jennifer Young, a trading name of Barnwell Young Associates Ltd (hereafter “Company”) , a company registered in England and Wales (company number 05318518), whose registered office is at Ebenezer House, Ryecroft, Newcastle Under Lyme, Staffordshire, ST5 2BE. Our VAT registration number is 847 0101 54.
Individuals: These terms of sale apply to all goods and services supplied by Barnwell Young Associates Ltd via http://www.jenniferyoung.co.uk/ and http://beautydespitecancer.co.uk/. The websites are governed by the following terms and conditions; they do not affect your statutory rights.
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on http://www.jenniferyoung.co.uk/. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team using our Contact Us form here or by calling us on 0800 999 8518.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion - see here for a list of countries where we are currently unable to accept orders). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 3 working days of your order. However we reserve the Right not to make deliveries outside the United Kingdom including at present the United States of America and other countries as listed here. Additional shipping time applies to orders outside the United Kingdom; these products will be dispatched by us within 3 working days.
Upon receipt of your order you have the option to accept or refuse the delivery depending on the condition of goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing either using our Contact Us form or at our contact address of the problem within 7 days from the date on which you ordered the goods.
Consumers: If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Barnwell Young Associates Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to Barnwell Young Associates Ltd. If you fail to return the goods to Barnwell Young Associates Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.
Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agreeing to pay any such Duties which may be imposed by your country's government.
You have the right to cancel your contract with Barnwell Young Associates Ltd at any time up to 14 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by using our Contact Us form.
You will be responsible for returning the goods to Barnwell Young Associates Ltd at your own cost unless the goods are faulty or mis-described.
Upon receipt of the goods You will be credited within 30 days of notifying Barnwell Young Associates Ltd of the cancellation. We will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.
Custom products - we want our customers to be delighted with their unique products so do Contact Us telling us why you are not satisfied and we'll see what we can do. 14-day money-back guarantee: If you wish to have a refund (within 14-days of placing your order) please let us know why using our Contact Us form, and return your product to us as described below. Please note as these products are made uniquely for you we are not legally obliged to issue refunds, however we are so confident you will love the quality of our natural products we offer a no-quibble 14-day money-back guarantee*.
Off-the-Shelf products from our standard ranges - you have a right to cancel your order within seven days of receipt of the goods. You will have your payment returned if you notify us through our Contact Us form within 14 days of receipt, and return your products unopened and undamaged within 14 days of notifying us. 14-day money-back guarantee applies to products opened or partially used. If you wish to have a refund (within 14-days of placing your order) please let us know why using our Contact Us form, and return your product to us as described below.
Consultations - we are unable to issue refunds. If you have problems making your appointment do Contact Us as soon as possible.
*We cannot accept returns or replacements on overly used products. Shipping and handling charges are not included in refunds.
You will be responsible for returning the goods to us at your own cost unless the goods are faulty or misdescribed. We recommend you use a registered or 'signed-for' postal service when returning items to us at our address, stated on our Contact Us page.
If you are eligible for a refund, we will refund you using the payment method originally used when you paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
What User derives from use of Barnwell Young Associates Ltd products/services/information depends upon User’s commitment to, and effort in, applying the information. Barnwell Young Associates Ltd does not represent, warrant or guarantee that User will achieve any particular results in business as a result of purchasing and using Barnwell Young Associates Ltd products/services/information. User acknowledges that the success of User’s business depends on User’s skills, effort and commitment. PLEASE SEE OUR EARNINGS AND TESTIMONIAL DISCLAIMER ELSEWHERE ON THIS WEB SITE.
Barnwell Young Associates Ltd regularly sends out a newsletter and/or other informational emails (collectively referred to as "Newsletters") to all Users. In these Newsletters, we may inform you about new services, features or products. The user may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at info@jenniferyoung.co.uk or following the unsubscribe link contained in each of the emails.
In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent using our Contact Us form or by letter to: Jennifer Young, Ebenezer House, Ryecroft, Newcastle-under-Lyme, Staffordshire, ST5 2BE.
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Company a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to this website should be sent to : Barnwell Young Associates Ltd, Ebenezer House, Ryecroft, Newcastle Under Lyme, Staffordshire, ST5 2BE.
Use of this website http://www.jenniferyoung.co.uk/, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.
It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by email to jennifer@jenniferyoung.co.uk.
Barnwell Young Associates Ltd recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorized access by 3rd-parties. Nevertheless, Company shall do what is reasonable to safeguard your data, subject to this cautionary limitation.
a. To request deletion of User content, User must contact Customer Service using our Contact Us form stating the e-mail address associated with the particular content you wish to delete, along with the words "Delete User Content" in the subject line. Please note that if User subsequently places the same or similar content on the Company web site, this deletion notice will become null and void.
To register with http://www.jenniferyoung.co.uk/ you must be at least 18 years of age.
Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to Customer Service using our Contact Us form. Where possible, include details that would assist Company in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).
Complaints Procedure : We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at Ebenezer House, Ryecroft, Newcastle Under Lyme, Staffordshire, ST5 2BE.
These Terms and Conditions were last updated, and became effective, on 20/09/2012.
Trading Name: Jennifer Young, Ebenezer House, Ryecroft, Newcastle-under-Lyme, Staffordshire, ST5 2BE.
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