Welcome to Ticketbud! Ticketbud is an event management, ticketing and registration SaaS platform for event organizers. Ticketbud’s products, features and offerings are available through mobile applications, webpages, application programming interfaces, and subdomains (the “Services”).
Ticketbud is owned and operated by Ideabud, Inc. (hereinafter, “Ideabud” or “we,” “our,” or “us”). Ideabud, Inc. is a limited liability corporation with its principal place of business at 3300 N Interstate Hwy 35, Austin, TX 78705.
When you use or interact with us through the Services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer using our Services to run an event. This is an important distinction for EU data protection law purposes and is explained in more detail below.
As an Organizer we will collect Personal Data from you as described above.
Information you provide via Ideabud Properties or Applications: If you register for a paid event, you will provide information which is necessary to associate your identity with your registration. In addition, Organizers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organizer’s event listed on the Services. Ideabud does not control an Organizer’s registration process or the Personal Data that they collect. Personal Data collected on behalf of Organizers is provided to the Organizer of the applicable event in accordance with “How We Disclose and Transfer Your Personal Data: Organizers” below.
Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you. See “Opt Out from Electronic Communications” below on how to opt out of Ideabud Marketing Communications.
We allow Organizers to use our email tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organizers and that we send on their behalf. If you registered for an event on the Services, your email address is available to that Organizer. However, Organizers may also import the email addresses they have from external sources and send communications through the Services to those email addresses, and we will deliver those communications to those email addresses on the Organizer’s behalf. The Organizer and not Ideabud is responsible for sending these emails. See “Opt Out from Electronic Communications” below on how to opt out of Organizer initiated communications.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Ideabud to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
When you purchase tickets to, register for or donate to an event through the event page, or through a related fundraising page on the Services, we provide the Personal Data entered on the applicable event or related fundraising page to the Organizers of such event or related fundraising page. For fundraising pages, we may provide your Personal Data both to the Organizer charity of the fundraising page and the Organizer of the event to which the fundraising page is linked. In some instances, an Organizer may appoint a third party, who may or may not be affiliated with the Organizer, to create an event or fundraising page on its behalf (we call these third parties (“Third Party Organizers”). For example, and without limitation, a concert venue (the Organizer, in this case) may allow third party promoters or production companies (the Third Party Organizers) to create events that will be hosted at the Organizer’s venue using its Ideabud account. In that case, we may provide your Personal Data to the Third Party Organizers on behalf of the Organizers. We are not responsible for the actions of these Organizers, or their Third Party Organizers, with respect to your Personal Data. It is important that you review the applicable policies of the Organizers, and if applicable and available, their appointed Third Party Organizers, of an event (and the related fundraising page, if applicable) before providing Personal Data or other information in connection with that event or related fundraising page.
Similarly, if you are a member of an Organizer’s organization within Ideabud, your Personal Data will be available to the Organizer and shared with those Third Party Organizers granted permission by the Organizer to view all members of the Organizer’s organization.
You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about you.
If a Consumer initiates a data deletion request, Ideabud is authorized to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organizer through the Services. However, if you are a Consumer, you understand that even if Ideabud deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer’s own databases if transmitted to the Organizer prior to Ideabud receiving or taking action on any deletion or anonymization activity.
Organizers may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, Ideabud does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws. Ideabud provides an “Unsubscribe” link on each of these emails, which allows recipients to “opt out” of electronic communications from the particular Organizer.
Certain electronic communications from Ideabud are responsive to your requests. For instance, if you are a Consumer, we must email you your ticket or registration on behalf of the Organizer when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on events you have created (including pay-out issues) or on events you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organizing an event and will have no need to receive further communications from us or through our system.
Ideabud does not knowingly collect or solicit personal information from anyone under the age of 13, or knowingly allow such persons to register on its website. If you are under 13, please do not attempt to register or to send any information about yourself to us. No one under age 13 may provide or post any personal information on the Ideabud website. In the event that we learn that we have inadvertently collected personal information from a child under age 13 without verification of parental consent, we will promptly delete that information.
Ideabud, LLC., Attn: Privacy Officer, 3300 N Interstate Hwy 35, Austin, TX 78705, or by email at cs@ticketbud.com. We will take reasonable steps to work with you to attempt to resolve your complaint.
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the “GDPR”) became effective. The GDPR requires Ideabud and Organizers using the Service to provide Users with more information about the processing of their Personal Data.
and/or the processing is in our legitimate interest as an event organizing and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
As Ideabud is a global company, we may need to transfer your Personal Data outside of the member state from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EU which have no data protection laws or laws that are less strict compared with those in Europe. Whenever we transfer Personal Data outside of the EU, we will do so only upon your informed and express consent.
If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.
For the most part, you can you can exercise these rights by logging in and visiting the My Account page or changing the “cookie settings” in your browser. If you can’t find what you’re looking for in the My Account page, please contact us using the contact information set out above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
Ideabud may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events, Ideabud will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or Ideabud Properties, which could relate to Organizers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organizer (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organizer target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Ideabud merely provides the “tools” for Organizers; Ideabud does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organizer as the data controller, not to Ideabud.
All third party payment processors used by Ideabud are fully PCI-DSS 3.0 compliant. This means that all credit card information is processed in a completely safe environment.