Resolves a Netflix playback issue where the error message "We're having trouble playing this title at the moment. Please try again later or select different title" is displayed.
IMPORTANT: After the software update is installed, please perform factory data reset in order to complete the update process and fully resolve the issue. For more details regarding this issue, refer to the Error Message Displays When I Play Netflix Videos article.
The model and software version should be displayed on the top right-hand corner of the screen: "v6.215" - if the version number is "v6.215" or higher, you already have the most recent firmware.
Do not turn the TV off or disconnect it from the power while it's updating.
Stop any recording before you start with the firmware update. (USB HDD recording models only).
Verify that the size of the "sony_tvupdate_2016_6215_pmf_auth.zip" file is "143 335 044" bytes.
NOTE: After you extracted the downloaded file, you will find the folder "sony_dtv02B30B06B3B6_00100402".
After the TV turns back on, remove your USB storage device from the USB port.
Reset the TV using these instructions.
IMPORTANT: After the software update is complete, if a factory data reset procedure is not performed, the Netflix issue will continue to occur.
If the version number is "v6.215" or higher, the software update was successful.
If the version number isn't "v6.215" or higher, download and install the update again.