About 10% of any group or organization of people will never change no matter what you do or what you tell them. Their minds are made up. Don’t confuse them with the facts! These 10%ers can be VERY challenging to leaders and supervisors as they tend to resist any efforts to initiate change within the organization.
There is another 10% that will change very readily if you just present them with the facts. If you can show them why Plan A is better than the status quo, they tend to accept that change very easily and even enthusiastically. We sometimes wish there were more than 10% of these folks around!
But there is a majority, the 80%ers, who will change, but only within the context of a trust-based relationship. This underscores the Coactivity Maxim that the power for effective change rests within our relationships. This is why your Team-Building Roles, those based on the power of relationships, are so important for bringing about organizational change. By building the internal relationships first, you create an environment that is conducive to positive change and you will encounter less resistance in the future.