Does Smith Corona have a minimum order?
We do not sell individual rolls. Our minimum order size is one box.
Here at smithcorona.com the product and freight are priced separately. We do have several shipping estimators throughout the site that will always let you know what shipping will cost you.
On the website there is a freight estimator on every product details page and one on the "My Cart" view. On the "My Cart" view you can get a good estimate of the freight cost of your entire order.
Does Smith Corona have a Return Policy?
Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number conspicuously displayed on the outside of the returned package. To obtain an RGA number, email customer service at sales@smithcorona.com.
What types of payment does Smith Corona accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal Express Check Out. We do offer credit terms. Please contact us at 1-800-875-7000 or sales@smithcorona.com.
Yes, please call or email us at 1-800-875-7000 or sales@smithcorona.com.
Do you sell labels with special topcoats?
We do not sell special top coated labels online-just plain, paper labels. If you are looking for laboratory, deep freezer, polyolefins, etc... Please give us a call or send us an email.
How long does shipping typically take?
Generally, orders received by 4:00pm Eastern Time will ship the same business day.
Allow one to five business days for your order to arrive. Shipping times vary depending on your location. For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.
You should receive an email invoice the day your order ships. This invoice will include the tracking number for your order. You will also receive a UPS Quantum View Notify email with tracking information and instructions.
LTL stands for less than truckload freight shipping. LTL shipping is typically much cheaper than UPS or FedEx ground. If you choose LTL shipping at checkout, you need to make sure that your facility is equipped to handle the delivery of the goods from a freight truck. If you have a shipping dock that the freight truck can back into, then LTL is perfect for you. However, if your company doesn’t have a shipping dock, you will need a pallet jack and a lift gate to get the goods off of the truck. This will incur an additional shipping charge. Please indicate any special shipping requirements in the notes field at checkout, as your order could be delayed or cancelled if you fail to do so.
We do not offer free shipping at this time. If, for example, you were interested in 14 cases it may be a much better value to order a few more to qualify for LTL shipping. Please feel to try our freight estimator for different sized quantity orders.
Can my order be shipped collect on my own account?
Yes, during checkout there is an "order comments" section. Please write your account information there. Your order will still show shipping charges at checkout, but we will remove them before you are billed.
If you are interested in placing a custom order, please visit this link.
How do I choose a label for my printer?
The majority of our labels and ribbons are compatible with Zebra, Datamax, Sato, Intermec, and other industrial sized printers. We provide a list of printers that are compatible with a certain label which you can view when you click on that specific label.
Please click the following links to our available thermal transfer label and direct thermal label sizes. You can filter the results to the specific size(s) you need and that are compatible with your printer.
Please click here to see our available ribbon sizes. You can filter the results to the ribbons for your printer(s).
If you have questions about your particular printer, feel free to ask one of our customer service representatives or call our 800 number. 1-800-875-7000. (It is helpful to have the dimensions you are looking for readily available so we may search for you).
Direct Thermal vs. Thermal Transfer?
The main difference is direct thermal printing does not use a ribbon. Direct thermal printing requires the use of special heat sensitive substrate material. The printer head activates the heat sensitive coating on this material forming a black image. Thermal transfer printing uses a ribbon from which ink is transferred under heat and pressure to the substrate. If your printer has a ribbon, you want Thermal Transfer labels.
How do I pick a ribbon for my printer?
Ribbon Width: The ribbon width should extend past the edge of the label material to prevent damage to the print head from abrasion by the label material. For example, a 2.5 wide label would require a 3 inch wide ribbon. Many ribbons are actually larger than their specified width (4 inch ribbons, for example, are typically 4.33 inches wide).
Ink Configuration (IN or OUT): Specify the brand of printer when you purchase ribbon to assure ribbons are wound in the correct configuration - either ink side wound "in" (also called "coated side in" - CSI) or ink side wound "out" (also called "coated side out" - CSO).
Ribbon Roll Length: Roll length equates to maximum roll diameter. All printers have a maximum roll diameter that they can accept.
How do I choose a ribbon for my printer?
Do you extend credit terms to customers?
Yes, we do. You will need to contact us and set up an account. Please reach us at 1-800-875-7000 or by email at sales@smithcorona.com.
The best thing for you to do is sign up for an account on the website and then make your first order via credit card. Then contact us at 1.800.875.7000 so we can work on setting terms up for you.
Where can I get support/ribbon/manual/ask a question about typewriters or word processors?
Our customer service representatives on our main telephone line cannot help you with typewriter issues.
How can your prices be this cheap?
Smith Corona sells direct to you, the end-user, cutting out several middle-men and the cost that goes along with them. Additionally, our manufacturing operations are more backwards-integrated than our competitor's. By controlling the entire manufacturing process, we can maximize efficiency and pass the savings on to you. We also make our products for stock, meaning we keep inventory and don't create labels on demand. This allows us to save on manufacturing costs.