1. Property and grounds maintenance and repair.
2. Managing your house, tenancy and account as your agent.
Michael Tuck Lettings collects information from you via a variety of sources, including when you contact us via telephone, website or in person & when you complete our ‘Terms of Business’.
Our landline phone calls may be recorded for training and monitoring purposes and our recordings are usually held for a period of six months.
The information we require from you is used to help us manage or let your property.
We pass your name & address to utility companies to help settle outstanding bills whilst the property is vacant or at any other time legislation changes to make landlords responsible during tenancies (Welsh Water).
We may pass your name, address & contact details to our preferred insurance partner if you have ‘Rent & Legal Protection’ and in the event of a claim.
Your contact details may be passed to contractors from time to time for the purposes of explaining about a relevant repair, payment when the cost is higher than the monthly rent, guarantee registration for new appliances and other legitimate reasons for landlords and contractors to communicate with each other.
We hold information in paper format stored securely in our offices & on IT systems which may be copied for testing, backup, archiving and disaster recovery purposes.All data is held within the UK.
Much of the data we use relates to our managed properties and their maintenance and repair. We do not consider property information used in conjunction with the property address to be your personal information. For example, the age of the kitchen, results from an asbestos survey, planning to replace windows or a repair to a tap.
As soon as your name, contact details or other personal information is used in conjunction with property information, such as to complete a property repair, then this is treated as personal information.
Michael Tuck Lettings needs to communicate with our customers and this will usually be in writing or by telephone, but is more commonly becoming electronic and paperless. We are moving many of our services on-line as this is usually more convenient for you and more efficient for us.
Michael Tuck Lettings shares limited personal data with our contractors who are carrying out services on our behalf. Our contractors are required to comply with the law and our own Data Processing Agreement to ensure data is managed appropriately and for specified purposes or to complete emergency, responsive or planned property repairs.
Michael Tuck Lettings may need to share personal information with government departments and agencies, with our regulator and auditors, with utility companies or with other organisations and agencies where we are legally allowed to do so.
Information relating to a tenancy or lease agreement will be kept for as long as the agreement is active or where money is owed on the account, and for a period not exceeding seven years afterwards. The basic history of who held a tenancy at which property and when will be held forever.
We may need to share information with solicitors, agents, mortgage brokers, financial advisors, court agents, surveyors and valuers relating to a property sale.
You have the right to request a copy of the data we hold about you. Please contact ian@michaeltuck.co.uk if you wish to request access to any of your personal data and we will always endeavour to answer your questions as part of our friendly, helpful service.
It will always help if you can be as specific about what personal data you want to see, what it relates to and within what timeframe, as that will assist our search.
You have the right to correct information that we hold. Please advise us of any changes or corrections by contacting ian@michaeltuck.co.uk or by calling 01452 726424.
You may withdraw your consent to use any information that was previously provided with your consent. Please advise us if you wish to withdraw any consent previously given to ian@michaeltuck.co.uk .
We operate our own internal complaints policy and if you have any concerns about the way in which we collect or handle data. In the first instance please contact ian@michaeltuck.co.uk or call 01452 726424.