I just installed Maximum Security today on an HP Pavilion running Windows 10. I added the TM toolbar extension to IE first. When I proceeded to add it to Chrome, I had issues with TM recognizing I HAD installed it - then the next time I opened Chrome, all I got (and still now) is the Aw! SNAP! page as if TM is completely blocking my use of Chrome as a browser. Nothing I do in the Chrome page works. I cannot reload page, sign in, go to ANY website URL - change the chrome settings using the 3 dots - nothing works now. Please HELP.
Please let me know if you have more concerns or questions by replying here.
I did work with the tech team via chat after I posted this (for about 3.5 hours). We did all sorts of things, including what you mentioned above. I had Malwarebytes I had installed the day before, and we think it conflicted. I uninstalled it - restarted machine - also disabled/uninstalled/reinstalled TM. We were able to get Google Chrome to work again (which is what I am writing to you in). However, the remaining issue is that whenever I run the Privacy Scanner (which auto-opens in IE) and I click on the Google Chrome browser, this message (see attached image pops up. I say Allow but each time I reopen Chrome and TM, this happens. Is this a setting in IE regarding Microsoft?
Did they install a windows 8.1 version of Trend Micro OR do you need to write a hotfix for Windows 10?
Hi @mjrupert, sorry for not getting back earlier.
Resetting your web browser for performance and website redirection issues - see "Step 1 and Step 2"
Note: Before resetting your web browsers, we recommend that you back up your favorites/bookmarks.
Please let us know if you were able to resolve your issue by trying the above. If still unsuccessful, we'll assist you further. Thank you!
I clear my cache daily actually - and did do the steps you outlined for both IE and GC. I also installed FF yesterday - that is fine.
I also reset the browser and powered off then back on. The problem is still there. The tech actually had me remove Chrome and then reinstall it the other day when I reported the other issue initially (Chrome not working with TM toolbar) - so while that was fixed and I am able to use GC without issue, I still am getting the same error when I run the privacy scanner.
There must be something else going on that is a conflict with TM and GC.
Sign-out your Google Chrome account.
Then close all the applications or programs running.
Please let me know if this works for you. If not, we'll have to pass this case to oru Product Development Team for further investigation.
Sorry that the problem still persists after you trying the above steps. I've escalated your case to our Product Developers team, and one of the Support Agent will contact you directly for further investigation.