Enova’s Strategy & Operation teams - or “S&O” as insiders commonly refer to them here - drive the business at both the operational and business levels. In addition to working cross functionally on the corporate side, S&Os work closely with our call center operations (think application support, loan processing, collections or customer service) to ensure optimization and anticipate any bumps in the road. To do this, they dive deeper into our existing processes and ask themselves lots of questions like, why are we doing this that way? Why don’t we try this? And, likely the most important question, how is this going to affect the bottom line of our business?
Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements.
Build and cultivate relationships with cross-functional teams within the organization.
Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements.
Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results.
Bachelor’s degree in Engineering, Business, or Finance. Our S&O team comes from a variety of backgrounds but are successful because of their ability to problem solve and think analytically.
5-8 years of tangible work experience dealing with process improvement, management consulting or data analytics.
Demonstrate strong analytical thinking through excellent written and oral communication skills.
Skilled in negotiating, influencing others, analytical thinking, leading others, and executing and implementing projects.