In order for a single piece of furniture to qualify for Masterguard Protection the item must be invoiced at $300 or more, before taxes.
The Masterguard Protection plan is not included in your purchase and should be paid for separately and listed on the invoice.
The purchaser named on the receipt is the only one eligible for coverage under this plan.
The purchaser must request service within ten days of the damage or stain by calling our customer service at (705) 653-1188 or 1-800-561-7573.
Upon your purchase of this plan, Bennett’s agrees to repair the product or remove the stain for a period of ten years from date of delivery. If the damage cannot be repaired, Bennett’s will replace the affected portion with same or similar fabric or material.
First 60 months is non-pro-rated and the following 60 months protection plan is pro-rated.
If accidental damage has occurred, or if the stain persists Bennett’s will send a professional technician to your home to repair the damage or remove the stain.
In some cases, the product may have to be removed from your home to complete the repair at no cost if within 160 KM; however if your address is outside of this delivery/pick up range there will be a charge (quoted in advance). Warranty applies to original address the merchandise was delivered to and is non-transferable.
This agreement is not renewable or transferable and does not supersede the manufacturer’s warranty. Bennett's Home Furnishings reserve the right to sell this warranty plan to another company and transfer all responsibility and liabilities for this plan to the new owners.
Keep all invoices and paperwork that come with your new furniture for future reference. Read your warranties carefully. Do not remove any paper identification underneath your new furniture. This could void your warranty.
The La-Z-Boy reclining mechanism is known to make a 'clunk' noise when reclining, especially when placed on a hardwood or vinyl floor. To lessen this noise, lean back in the chair while you lift the footrest and recline the back.
Fabric pilling is not covered by any warranties and can occur for several reasons, such as the nature of the fabric, an afghan or pillow being kept on the furniture, even your clothes or your favorite sweater. If you encounter this problem, shave the item and verify with what the fabric is coming in contact with so that you have identified the source of the problem.
Call us if you have any questions or if you wish to make a request for warranty service. Please note that you need to make your request for warranty service within ten days of the damage or stain.
Call customer service at (705) 653-1188 or 1-800-561-7573.