We prefer to do most of our communications via e-mail. E-mail gets automatically logged, it is searchable, and reviewable, and calls get tracked and reviewed to make sure they are handled appropriately. All messages to and from support@baremetal.com go through this process.
You can call us at 1-800-431-5811 (250-598-7708 if you are local, or outside of North America :) from 8:00 am to 7:00 pm (6pm on fridays) Pacific Time on business days. You can fax us at 250-477-5686.
The simplest way to send us a secure message is via the 'secure message' link in our menu (which points to https://swww.baremetal.com/baremetal/).
(Our postal address is listed on the billing page.