I have a Lenovo Yoga 720-13 IKB laptop. Recently, my screen got cracked during a trip, and I decided to contact Lenovo to get it repaired. Last week, I spoke with Lenovo Customer Service over the phone on two separate occasions. The first person I talked to offered to send a box to my home that I could use to send in my laptop for repairs. He said that he would send an email with details on how to send it in and what to include in the box and would include an order number (I can't remember what he called it exactly) for my specific issue. However, the email never came in, and I have no way to follow up on . So, the following day, I called customer service again, and this time, the operator (different from the previous one) said that the box would come with the order number (again, can't remember what it's called) on a slip of paper. I've got the box, but the slip of paper is not there.
Was I supposed to get an email, or was the information supposed to come with the box? Can someone please tell me EXACTLY what I need to do to get my laptop fixed?
I would suggest to call in technical support back and report that you have received the box without the waybill and Inventory control sheet.
Check your email and for any recently sent Lenovo forms with a service order number (repair ticket number). If not received (sometimes email filters would forward it in the other folders). I suggest that you stay with the tech person while waiting for the email thus verifying that you have the informations needed.
You are suppose to receive an email about the service order number and the inventory sheet for you to fill up as information regarding your machine.
Likewise, the box would also have a copy of the inventory sheet and a shipping label.