These standards have been developed in consultation with customers and reflect the level of service you can expect from us.
Respect your individual needs and wishes and take these into account when providing our services, and in prioritising your case.
Aim to contact all urgent cases within 5 working days.
Aim to visit all non urgent enquiries within three weeks and carry out any works as quickly as possible.
Deliver an independent service offering a range of repairs and adaptations to help you live safely and securely in your own home.
Where possible identify sources of funding to carry out work to your home.
Provide information, advice and support to assist you in remaining independent.
Provide a trusted service to oversee work on your property from start to finish.