It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening. Please Note, if products purchased from Fix-A-Floor are found returned faulty due to accident, neglect or misuse you will not be able to return the item to us. This does not affect your statutory rights. Any items returned not due to manufacturer fault will not be refunded and you will be liable to arrange return of these items back.