At Mountain Warehouse we treat customers’ personal information and details extremely seriously. We will only use the information we collect about you in accordance with The General Data Protection Regulation and The UK Data Protection Act 2018 (‘Data Protection Law’) with the primary purpose of making your shopping experience as enjoyable and easy as possible.
Information that you enter when registering an account, placing an order online or requesting an e-receipt in store. We require your postal address to deliver your order, e-mail address to send your order and despatch confirmation as well as sending promotional materials if you have requested them, password, telephone number in case we have any issues with your order, financial and credit card information to take payment, and your name so we know what to call you.
Your device and browser information, the route you took to land on our website as well as website data such as page views, length of visit and clicks. This helps us optimise your shopping experience with us and ensure our functionality is working.
Clicking on the unsubscribe link found at the bottom of every email or by contacting our customer services team either via email ([email protected]) or by phone (02038287700).
You can also opt out of receiving catalogues by contacting customer services via email or phone on the contact details above.
For opting out of receiving communications prompted by online behaviour please see our Cookie Statement.
Please note that it can take up to 24 hours to be removed from our list therefore you may be selected for one final email before removal. Our catalogue has a longer production time, so you may receive one more mailing before removal up to one month after opting out.
Marketing agencies and suppliers, such as printers, email service providers, data cleansing providers and media partners.
We do not knowingly collect personal data from anyone under the age of 13. We do not knowingly obtain any Sensitive Personal Data about our customers, such as information about health or medical conditions, race or religious beliefs. We regularly cleanse our data and would remove anyone flagged as deceased from receiving any marketing communications from us.
If you are not satisfied with the way in which we have resolved your questions, you can contact the national data protection authority of your country; Within the UK, Information Commissioner’s Office (ICO). https://ico.org.uk/concerns/ICO helpline on 0303 123 1113.