Your Service Delivery Manager will be the driving force behind maximising your ongoing investment in technology.
Combining high-level business expertise with extensive technical knowledge, your Service Delivery Manager is perfectly placed to work with your senior leadership on the delivery, management and improvement of IT services.
Their aim is to support the business and meet user needs, using a set of well-defined best practices based on ITIL and ISO standards.
How does the Service Delivery Manager work?
Working internally or with third-parties, your Service Delivery Manager will operate as a facilitator and advocate to ensure that you get the most from your ongoing investment in technology.
Your Service Delivery Manager will have oversight of all teams involved in the delivery of services, ensuring the most efficient, cost-effective and secure service possible.
A Service Delivery Manager from TSG is much more than a firefighter. Although they will be there to address the day-to-day challenges, they’ll also look to identify and recommend ongoing improvements.
What does the service delivery manager provide?
Your Service Delivery Manager will have an in-depth knowledge of your IT service requirements supplied by TSG and third-parties.
Understanding which systems are critical to your business functions, they will ensure the services you contract are delivered on time and within contractual agreements.
A Service Delivery Manager from TSG will maintain a proactive and forward-thinking relationship.
They will have an in-depth knowledge of your IT service requirements supplied by TSG and third-parties.
Understanding which systems are critical to your business functions, they will ensure the services your contracts are delivered on time and within contractual agreements.
Your Service Delivery Manager will ensure your business has a workable, efficient continuity plan should the worst happen.