Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was recently named ‘Best Self-Service CX Management Solutions Consultancy – UK’ by Corporate Vision Magazine as part of their 2016 Consultancy Awards.
2016-consultancy-awardsThe 2016 Consultancy Awards recognised organisations that advise, assist and provide essential information that informs and shapes vital strategy as part of the ever-evolving business landscape. Winners were determined through rigorous research by the awards team and are a reflection of those in in the global consultancy space currently making a massive impact in firms and industries worldwide.
Creative Virtual collaborates with large enterprises around the world to help them revolutionise their customer experiences through the implementation of solutions that provide 24/7 self-service across all channels and devices. These solutions are designed to be complementary to what organisations already have in place, to sit on top of existing infrastructure and integrate with existing systems, so organisations can create highly personalised virtual conversations quickly and without lengthy or expensive development projects. The company’s V-Person™ virtual agents, which improve the customer experience while also reducing support costs and increasing revenue, are currently having over 50 million conversations per year.
To learn more about using self-service and digital customer engagement tools to improve your customer experience, download the whitepaper ‘Virtual Agents and Chatbots and Avatars – confusing or what!’.