Hi, one and all! On 4th August 2018 my husband was shopping in your [local] store. He hadbeen a regular and loyal customer for many years. He was approached by a security guard who we were actually quite friendly with when he was about to pay for 4 items, and handed a “letter”. Security guard then simply stated “you're excluded from this store, it's all explained in the letter”. It was NOT explained in the letter and no explanation was given. All that was written was an incident number and a date. As I have said, he has been a loyal customer. As a qualified St. JAmbulance member and also Community First Responder, he even savedthe life of a customer whilst shopping in the store, which hereceived an award for in 2016 and it was covered by the local press. We were both shocked and disgusted – having no explanation. I, myself, continued to occasionally enter the store – to collect myfather's prescription and whilst there buy one or two items. The security for G* witnessed me enter the store on numerous times, asdid many other members of staff. On December 8th2018 I entered the store to purchase three items. It wasn't busy. I purchased the items and left the store. When I was in the carpark I looked behind me as I heard voices and sawthat the same security guard (always the same man) and (personel manager) were following me. I looked at them but they didn't make eyecontact. I got into my car where my husband and my little boy were waiting and(security guard) knocked on the window. I wound down the window andhe said “*my name*, this is a notice of exclusion from this store”.I asked why and he just said “It's explained in the letter” andwalked off with *personel*. I called to them but they very quicklyhurried off. Now. I have the receipt from the alleged “incident”. I remember that day well. A week before hand I complained to the head office about a product (a bottle of wine being hard to open because the cuff was sealed) and Inamed a member of staff in that store who was very unwilling to help.Who also happens to be my ex husband's friend. My husband also has dark skin and I am very unsure as to whether thiswasn't a racial discrimination. We're in Mid Wales. By the way – we live in a very small community and everyone knows everyone – the security guard in question even once gave us someseedlings from his garden. But the “letter” didn't even have ournames and address on them – just our “known as” *(for example,if your name is Margaret but you're known as Peggy”). As my husband is a first responder and regularly gets calls to this establishment, this exact location, is he to say - “No, I can'tattend, I'm not allowed” - and potentially let someone die? Now the incident in question. On that day - we were having a gathering to celebrate a friend's baby being born. We bought some drinks and it amounted to about 8 bottles. We are frugaland don't buy bags so we always use boxes as we were also having abonfire that evening. We put the box on the self servicecheckout, and a checkout assistant was present, watching. As we put bottles in the box on the self service till, the bottles randown towards the edge and tipped the box so I remember my husbandpropping the box up with another box. This triggered the self serviceto alert a member of staff to come and check the items - You know howit goes - "Unexpected item in bagging area" She checked it. She also had the security guard witness it. Yes, the SAME security guard. I double checked it was all OK. The security guard said "See ya, guys, have a good evening" as we left. About three days later I went into the store todo my shopping with my kids and the same security guard said helloand chatted to me. Where do we stand? I realise that stores have the right to ban anyone without reason - I think there is more to it than this. Anyone remember the Chocolateraisin incident? I sued them and won.
im near the back end of my ban and have started driving to work, not ideal but found work and the only way to get there was by car, I thought for the last 5 month of my ban it would go by quick with no problems, however I have had an accident, my fault. so ive had an accident while banned from driving. whats likely to happen ?
Glupia posted a topic in Retail loss Prevention/Other shoplifting allegations.
sb83cat posted a topic in Retail loss Prevention/Other shoplifting allegations.
Hello, I just found this site and it looks like a godsend as I was recently banned from Sainsbury for shoplifting items to the value of £20. the security guard took my name and address and gave me a standard banning letter. I paid for the items fully and was lead out of the store by the deputy manager. It was a shaming and stupid act, after a day from hell during a rock bottom period of my life.I now understand the meaning of the term "Cry for help". Anyway No police where called at the time, and I therefore didn't receive a caution or spot fine demand. I then read the standard banning letter carefully and it had a paragraph about Sainsbury's civil recovery policy of sharing my details with their partners in case of loss to the store and that I may be contacted to recover that loss . I spoke to the same deputy manager about this who told me that as I paid for the items there would be no further money recovery action, but reading on this forum about others experiences, I am concerned that I may get a further demand to pay for security staff time cost. furthermore. i don't know how/ where my details will be shared and if it will affect my future employment prospects, or whether I will be included on a criminal or dishonesty register accessable by others, and if this incident would invalidate my existing home/ car insurance policies. On this matter , what should I answer on furute insurance applications to quesions like " Do you have any non motoring criminal convictions? "There are a number of issues raised here and i would be grateful for any guidence please.
P02UR posted a topic in Retail loss Prevention/Other shoplifting allegations.
Hi My partner has been banned from our local Tesco but has done nothing. Let me explain. He started going yellow sticker shopping in Oct/Nov last year as we were pulling our belts in due to a financial issue. He went to purchase something and was told it wasn't reduced, so the woman took it away and he paid for what he had. Next time he went in, his card was banned. The woman told him she thinks she made a mistake banning his card as she did a batch of them and thinks she got the number wrong. They told him to change the card by phoning up and get a new one. He did. He then went back in this week and picked up a bunch of flowers and some bananas on yellow sticker. The bananas wouldn't go through and someone had to do it manually. All was ok. Today he's gone in to buy a birthday cake and his card has been banned again. This time some woman said that not only was his card banned but he was banned. He asked her why and she said someone has been changing the stickers around but she didn't have proof it was him. He hasn't done it, so it's obviously someone else has, but because he bought yellow stickered items the other day she says that it's him. YET she admits she has no proof. Defamation of character?? If he's not done it and they've no CCTV proof, how can they ban him? It's our local store and with me being disabled is the nearest store for me to use but obviously now we can't. What can we do about it if anything?
fabdonna posted a topic in Retail loss Prevention/Other shoplifting allegations.
Hi, I have just been banned from all Tesco stores for life and had my key fob taken off of me. I was using the click and scan device and had not realised an item had not scanned. The security guard stopped me as i was leaving the store (in a panic as I thought my phone was sitting in the centre console of my car). I was taken through to the back room and had my photo taken (without me knowing), had my driving license copied and my key fob removed from my possession. The lady said she was about to finish her shift and she didn't really want to call the police. I explained that I had not realised it hadn't scanned. The outcome was that she told me I was banned and that I would receive a Civil recovery fine. My questions are 1) how much would the fine be and do I have to pay it? 2) what happens if I don't pay it? 3) how would they stop me from visiting other stores? do they get in touch with all my local ones? 4) really silly but due to having saved all my vouchers for years will I know lose them as I no longer have a key fob?
Banned from department store forever for shoplifting - need advice please!
TheKnownUnknown posted a topic in Retail loss Prevention/Other shoplifting allegations.
Dear all, I am 19 years old and was apprehended by security officials whilst leaving this department store a day ago. I know shoplifting is wrong, this is my first offence, and I want to keep it that way. They took me into a side room when they told me that this was due to shoplifting a month ago. One security guard said he remembered my face. When I asked if I could be shown the tape they said only the police could access that, and if I didn’t comply the police would be called and they would see/would be able to show me the tape. They asked me my details (name, DOB, address), which I gave them, and also to empty the contents of my pocket/bag. I showed them what was in my bag and my pockets. They saw my ID via my buspass as I had no other ID with me and took photos of it and of me. I told them I am ill, with epileptic fits and some forgetfulness which is true. I paid via bank transfer but DIDN’T admit to the crime – I said I couldn’t recall being in the store at the time. After paying I was given a letter saying I was banned from the store and that my details would be passed onto the police to say the matter has been resolved. I want to know if you guys think I did the right thing by complying. Do you think they were lying about having it on tape? Also they said the matter wouldn’t be on a criminal record or anything, so I assume I didn’t this won’t appear on any background checks even extended ones? Thank you for your replies!!!
Are UKPC still banned for getting driver details?
Are UKPC still unable to retrieve driver details from DVLA due to their fraudulent actions?
They really are a curse! I have posted a couple of times regarding the nightmare I have had with one of these companies. With all the claims being made regarding Payday loan companies, I can't see any difference with these loans. I really hope we get some sort of compensation for all we have gone through. As with all these type of loans, once you've borrowed from them, it can be a vicious cycle, but in my case, when I first started until I finished not one credit check was made. They did an affordability check but how does that prove one's ability to pay. The desperateness of someones situation may mean they forget some debts or elevate their income etc. Easily done in the heat of the moment. Great day when they are banned or compensation awaits!
Gaddesden posted a topic in Retail loss Prevention/Other shoplifting allegations.
I was caught shoplifting some earrings from Topshop yesterday by the LP officer. I know what I did was totally wrong and I am completely and utterly ashamed of myself. I feel dreadful and I deserve the scare they gave me. They approached me outside the shop and asked me to come with them to the holding room. When there, I admitted I had taken a pair of earrings and gave them back. The LP officer kept asking me about a gold necklace that I knew I hadn't taken so I took all my stuff out and showed them I didn't have it. I was in a real state of shock and fear and had (honestly or maybe just in fear) forgotten I had taken another pair of earrings which he had thought was a necklace. They did not get the police involved or mention the police at all. They took my photo, name, and address from my driving license and gave me an exclusion order from any of the shops in the Arcadia group. I then paid for the earrings and was escorted out. The thing I am mostly concerned about is, would they (having dealt with it in house and by giving a ban to me) bother reviewing the CCTV tapes regarding the earrings I did not give back? And then pursue further action based on that evidence? The items were only about £5 if that makes any difference. I am so so worried about this. I have never stolen before and feel totally disgusted with my behaviour. Any help would be so so appreciated. Edit - I gave back one pair of earrings and paid for them. The other pair were in my pocket the whole time so I didn't give them back but the LP officer certainly suspected/knew I had taken something else. I was panicking so much I think I just completely forgot about the other pair. It's the fact that I didn't hand these over and think it will be on CCTV that worries me about further action.
Emilymontorail posted a topic in Retail loss Prevention/Other shoplifting allegations.
Automatic tickets via CCTV to be banned.
I know this has been posted on Local authority & Traffic offences thread but big implications for private land enforcement - CCTV cameras who catch and send out automatic tickets to 'offenders' are to be banned. Interesting. http://www.dailymail.co.uk/news/article-2981794/10-minute-let-avoid-parking-ticket-month-new-law-let-overstay-meter-without-fine.html People power works!!!!