At Health Options that Matter's heart is our belief in family centered care. We believe health care staff and family are partners, who work together. Excellence in health care happens when we work together and honor the expertise each of us brings to every health encounter. Family centered care is a continual effort to be responsive to the needs and choices of each family.
Dignity and Respect-To Listen to and honor patient and family ideas and choices and to use patient and family knowledge, values, beliefs and cultural backgrounds to improve care planning and delivery.
Information Sharing-To communicate and share complete and unbiased information with patients and families in useful ways. Patients and families receive timely, complete and accurate details so they can take part in care and decision making.
Involvement-To encourage and support patients and families in care and decision making at the level they choose.
Collaboration-To invite patients and family members to work together with health care staff to develop and evaluate policies and programs.