The Store Manager (SM) has total store (four-wall) accountability and is responsible for the day-to-day and long-term operations and financial success of a retail flooring business with an emphasis on delivering consistently positive results. The SM is responsible for leading, planning, and directing a team of store associates and is accountable for all functional areas of the store, including driving sales, overall store financial performance, and execution of company initiatives, staffing, inventory control, and compliance with company standards. The Store Manager is accountable for setting the standards and expectations for all aspects of the store, but will often delegate tasks or operational activities to others and will supervise, inspect, train, and/or coach associates in order to accomplish all store sales and operational goals and customer service standards. Store Managers partner with Regional Managers to drive results and positive outcomes on a daily, monthly and annual basis.
In general, a Store Manager’s work week consists of 5 days which will include Monday, Tuesday, and Saturday plus two other days within the same work week. Store Managers routinely work up to fifty (50), and sometimes more, hours per week based on business, staffing and customer needs.
Store Managers are expected to be regularly involved in store opening and closing as well as working some Sundays, evenings and holidays as required by staffing and business needs. Some travel may be required.
Periodically, Store Managers may find it necessary to arrange their schedule to fill store staffing gaps due to associate absences, scheduled Paid Time-Off, special/promotional events or other business demands.
Store Managers generally work in a retail sales and warehouse environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Some exposure to moderate noise, outdoor elements (heat and cold) and airborne particles.