Atera’s technology, which facilitates jointly developed RMM and PSA solutions, is designed for the Internet of Things environment, and collects massive amount of sensor data, which it is using in a free BI offering, not just for its own MSP partners, but anyone who wants to use it.
Atera, which formally launched its joint RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platform in January of this year has supplemented the core solution with the addition of Business Intelligence capability through what it is calling the Benchmark.
Atera, which is aggressively expanding in North America this year, believes that the technology of their solution makes them uniquely able to generate the data necessary to derive value from such an offering.
Its architecture was purpose-built for the Internet of Things environment, and can hold massive numbers of nodes.
The Benchmark is refreshed daily with the data from participating Atera customers. It tracks metrics like type of alerts, ticket load during work hours, response time, resolution time and other important key performance indicators.
“To get this kind of insight, you need to have a lot of data available,” Pekelman said. “Even larger MSPs, while they might benchmark themselves in the same way, because they try to improve all the time, still won’t have our capability to get these large amounts of data.” The data is actually analyzed and visualized through Microsoft PowerBI, which is embedded in the Atera website.
Pekelman said that the Benchmark gives MSPs tools they can use to make them better at their craft.
Pekelman also emphasized that the Benchmark is not being limited to just their existing MSP base, but is being offered broadly without charge.