Transformation has been a long and sometimes complicated process.
No single day is the same as working for a service provider, everyday throws challenges which as a Service Delivery Manager requires attention to detail, patience and understanding and above all understanding how best the team can support the customer and achieve their goals.
The hardest part of the job is ensuring each of the different support teams provide the service to the client in a timely fashion and ensuring no service credits are made applicable.
I am thoroughly enjoying the opportunity of stepping up into the SDM role since previous SDM departed. It has enabled me to understand, learn and grow as a person. Having a joke and laugh with the team to ease any tensions goes a long way in making sure the team feel valued.
One of the best work experiences.
Though I was only there on work experience they treated my like a colleague and got me involved in day to day work. The office environment is one that seems easy to work in and quite relaxed. Everyone I met who worked there also seemed happy with there position and enjoyed their job.
Relaxed and nice work environment.
I currently work at capita as a second line software analyst and I am advising you not to work here.
As a service desk SLA times are always failing because the company are so understaffed. There has been a completely restructure within the service desk at Chelmsford and always falling behind on staff. I have never seen so many people leave within 6 months at a company than i have this one.
Unfortunately this role is not permanent. I do not receive any holiday entitlement, if I take a days leave, this will be unpaid.
Overall I would like a permanent role and advance my career.
I do enjoy working with my fellow 2 colleagues as we are friends outside of work.
I have learnt numerous of new software and have been able to use these new skills on a daily basis.
Great team to work with, within the settlements department. I would have to deal with handling and processing checks for shares of large quantities of money.
Good Graduate Scheme that helped me gain valuable commercial experience and get exposed to new technologies.
Working with real life projects on client site everyday.
Capita is fundamentally a good company to work for, and pays well.
The group of Capita companies is expanding into areas without any real specialism and losing focus on its core strengths.
The new CEO at Capita appears to be making the right steps to address this, but I think is going to be a lengthy process to recover.
This was the best job I have ever had, it was challenging and was very supported by all levels, it was a happy place to work, the only downside they were very unsupportive to part time positions.
The workplace was very confined, the managers were fun and friendly people, however, a bit on the pushy side, workplace culture was very enjoyable and friendly, very welcoming.
A great working environment, great staff and teams, great attitudes. Lots of oppotunities to work on challenging projects with cleaver people. Its a very rapidly growing company having non stop success.
I really enjoyed working for Capita ITPS, I made some really good friends here that I'm still in touch with. I would definitely recommend working here!
I really enjoy the work culture here, it was very easy for me to settle in and feel part of the team.
It has been clearly laid out to me how I can progress within the company.
I cant really say much good about this company, other than there are some really nice people there and the salary/benefits are ok.
Its an incredibly dysfunctional and badly organised place, with policies and procedures all over the place, many of which serve no purpose or actually help anybody, but they must be followed if you are to get even the simplest of things done.
Capita is a conglomerate of acquisitions, many of which have not been integrated well, hence staff tend to associate more with the account they work on than with Capita.
Reasonable company to work with. There in continual change and embrace the whole project management style.
I was moved to testing because I had ideas for improvements following creating a training programme.
It was enjoyable and made me passionate about improving all systems.
Enjoyable job and good workplace environment.
I co-ordinated customer requests from hardware, software, networks & databases.
I was fortunate to learn more about Service Management relationships and improve my customer skills.
The management were always approachable & encouraging.
The hardest and also the most enjoyable aspect of the job was meeting customer requests in a timely & professional manner, and building and maintaining positive customer relationships.
Subsidised lunches, positive working environment.
The salary could have been better.
i started in a two man team my boss left leaving me on my own.i was in contact with head office and they kept telling me my pay would be up graded after 6 months I heard rumours the warehouse was closing down and they had no intensions of paying me the extra money.
Good flexible organisation to work for, but not good at recognising talent and encouraging to progress. The people I have worked with have generally been great and are a good bunch of people with similar views on the organisation.
Good work timings. No job security can get redundant randomly. Co workers are OK and initial training is good. Recommended for people passionate about service desks..
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