– A technology-enabled Microclinic being rolled out in shopping centers and suburbs was designed in part by patients with foam boards, plywood and electrical tape acting out scenarios in a low-fidelity, rough mock-up prototype model.
And to hear what we learned this week about inspiring innovation with NHS at our “Innovation Summit” in South Devon, England, follow the dialogue on Twitter at #kp&nhs and stay tuned for a video interview on THCB coming in early June.
Jennifer Ruzek Liebermann is the director of the Kaiser Permanente Sidney R. Garfield Health Care Innovation Center. She has been involved with the Garfield Center since January 2005, when several Kaiser Permanente leaders asked the question, “How might we create a ‘Unit of the Future’ at Kaiser Permanente in which we can test how new technologies impact our front-line staff?” Jennifer led the cross-functional team to develop, fund, and launch what is now the Garfield Center with a multidisciplinary focus that also includes testing Kaiser Permanente’s new facility designs.
This is a very useful guide for an industry that is in desperate need of organizational reform, from doctor’s offices to large health plans. As far as the rewards go, however, it is unclear to me how “professional development opportunities” are defined tangibly. It is also difficult to think that internal financial incentives would not greatly aid in your efforts, despite your insistence that they are less important.
Jennifer, thank you so much for your post. Not every day you can find such a detailed info/tips on the subject. I’m bookmarking this website, will be back for more.
What great ideas. Thanks for sharing. I certainly think that Rewards and Recognition are super ideas.
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We had many “consultants” come to our entity to help us “reinvent” and “redesign”, etc. – I’ll let you pick the term. What I found is that our little dept. was doing more for innovation then any of these consultants. The key is employee satisfaction that is built from within – this includes recognition, participation and empowerment. Once these are in place, innovation takes care of itself.