Studies show adopting unified communications technology can help save money, and Siemens OpenScape Office UC Application suite is designed to do just that for midmarket businesses.
"The OpenScape Office UC Application scales so that organizations of up to 384 users can access easy-to-use voice and conferencing services, presence, mobility, voicemail, messaging, and contact center capabilities. Because OpenScape Office now operates on Siemens' HiPath 3000 platform, UC can now be deployed through a simple software upgrade across Internet Protocol (IP), TDM [time-division multiplexing] and analog environments, giving Siemens' customers more flexibility in migrating to UC."
The company said OpenScape Office on the HiPath 3000 is now available in North America through direct and indirect channels.
According to the release, "Key features include: integrated presence designed to tackle problems associated with inefficient coordination and waiting for information by enabling individuals to easily view co-worker availability for a phone call or an ad hoc teleconference ... contact center functionality, including call routing capability, designed to allow SMBs to deliver accelerated levels of customer service ... AutoAttendant and Call Journal functions designed to significantly decrease unwanted calls ... and mobility features" to keep clients and contacts connected while on the move.
Click here to read more about Siemens' unified communications offerings.
Jim McCaskill, director of operations for Base21, said, "With built-in unified communications functionality, OpenScape Office extends the value of a call to meet the company's needs. ... Siemens has provided us with the communications tools that produced both high-tech functionality and cost-saving platforms. These tools are critical to our executive briefing center's infrastructure, which hosts the latest in today's advanced communication technologies."
""OpenScape Office truly democratizes UC by bringing enterprise-class functionality to a broader range of customers. UC is no longer just for SMBs with IP environments," said Michael Garland, Senior Vice President for Channels and Alliances at Siemens Enterprise Communications. "For our existing installed base of approximately 500,000 HiPath 3000 customers, we can now offer a simple and more affordable software upgrade to UC with little or no CAPEX required. For prospective customers wishing to improve their existing communications infrastructure, we can provide an open, standards-based and more cost-effective path to UC.""
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