Two Sundays ago I purchased a 12-month membership extension. The problem was that I canceled the first payment, then re-issued a second order which went through.
Opened a ticket on Sunday 17, no replies until now.
What do I need to do to get a reply?
I’m so sorry, you will have nothing left but to wait for an answer. The Forum is not the right place for Account or Billing Issues.
Wait time for billing/account support is 2 weeks(give or take 1-2 days) . You should get a response anytime now. At least that’s when I got my response 14 days and I’ve seen lots of ppl on forum reporting same wait time.
I have a feeling Funcom significantly downsized their customer service department. Probably just one or two people left working on tickets anymore.
Just as an update, after 17 days I’ve still not received any reply. Account still frozen, subscription premium time still showing end at March 2020 instead of June; not that it makes any difference, since the time is still ticking with me not being able to log into the game.
The only communication I received is the automatic email showing the ticket number (in my case # 1106969) which I got when I first submitted my ticket, on March 17. Nothing else.
Is there any other way to contact Funcom’s support? A phone number, anything?