text: 'Agar hum products bechte hain, toh packaging aur shipping ka tension hoga. Services se tension kam hoga, par kya hum usmein itna expertise rakhte hain?''Main sochti hoon, services bechne ka matlab hai long-term relationship banana customers ke saath. Lekin kya unki loyalty itni asani se mil jayegi, yeh toh dekhna padega?'