text: 'Sach hai, lekin kabhi kabhi lagta hai ki itna personalization bhi overkill ho gaya hai. Logon ko privacy ka bhi toh khayal rakhna chahiye, nahi?''Exactly! Privacy ka issue serious hai, par agar businesses innovate nahi karte toh woh bhi piche reh jayenge. Balance zaroori hai, samjha na?'