text: yaar,mujhe samajh nahi aata, yeh chatbots ka trend kyun itna badh raha hai, kya yeh waqai mein customer service ko improve kar rahe hain?haan, kyunki logon ko instant replies chahiye hote hain, aur chatbots unhe 24/7 assistance dete hain, isliye yeh business strategy mein zaroori ho gaya hai.