Strategic Directions 2000-2005 also identified anticipated outcomes , increased numbers of clients receiving legal services appropriate to the legal issues they encounter ; expanded relevancy of the delivery system to the most pressing needs of low-income clients , with clients themselves taking a leading role in this effort ; an expanded range and improvement in the quality of services provided by legal services programs ; and finally , greater consistency in the quality of legal services programs .
Greater consistency in the quality of legal services programs was the only outcome that failed to materialize on a massive level .