LSC grantees seek to increase visibility in the client community in several situations - for example , when launching new services ( for example , a toll-free phone hotline ) , trying to reach special-needs populations ( the elderly , homeless people , families reaching the end of their eligibility period for welfare , people in non-English speaking communities ) or expanding services into hard-to-serve communities ( for example , to small towns far from legal aid offices ) .
The LSC doesn 't care if they reach hard-to-serve communities .