But, after the STEM, it all comes together (or doesn't) in the customer experience. That's why people skills are, in the end, just as important as the technical ones. All emotions aside, research provides at least four reasons. 1) People skills are a top priority for employers.
http://www.huffingtonpost.com/blair-forlaw/four-reasons-why-customer_b_4782878.html
There are several components to establishing good customer service practices within a business. Listening to customers is highly important. According to Forbes, customers are likely to have specific questions, concerns or complaints about a product or service. Understanding what the customer needs is a top priority. Hearing exactly what customers want helps a company find the best solution.
https://www.reference.com/business-finance/customer-service-important-31f02dd33b33ea98
Many small businesses fail to realize just how important good customer is for the overall health of your business. This can be a huge mistake, since good customer service isn’t just important… it’s absolutely vital.
http://www.business2community.com/customer-experience/4-reasons-good-customer-service-vital-0934198
When you have good products, services, shipping, returns, etc., your customers will naturally assume you have good customer service as well. The same is true vice versa. Even better, an all-around approach will ensure your business is the best it can be.
http://www.business2community.com/customer-experience/4-reasons-good-customer-service-vital-0934198
Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.
https://www.reference.com/business-finance/customer-service-important-31f02dd33b33ea98
There are always going to be some difficult situations, but the less there are, the better it reflects on your company. 4. It’s A Great Marketing Angle. From a purely business standpoint, good customer service is a great marketing angle.
http://www.business2community.com/customer-experience/4-reasons-good-customer-service-vital-0934198
Customer Service Training Center. When economic conditions place undue stress upon the financial health of an organization, companies of all shapes and sizes quickly find out the importance of providing customer service to maintain viability.
http://www.customerservicetrainingcenter.com/customer_service_workplace.htm
These four reasons show us why customer service is vital to the overall health of your small business. It takes so little effort to have effective, friendly customer service, and the benefits are numerous. With a little extra effort, your business can soon be reaping the benefits of top-notch customer service.
http://www.business2community.com/customer-experience/4-reasons-good-customer-service-vital-0934198
When this service is good, customers report higher levels of satisfaction.. In the daily stream of too-much information, it may be easy to forget these four reasons why customer service skills are so important. But we will all have frequent reminders, nearly every time we step out as consumers in the marketplace. I have my community pharmacist to thank for that helpful consultation.
http://www.huffingtonpost.com/blair-forlaw/four-reasons-why-customer_b_4782878.html
At the end of the Customer Service in the Workplace program, participants will have learned how to use various tools and time-tested skills to drive customer satisfaction and positively affect the bottom line.
http://www.customerservicetrainingcenter.com/customer_service_workplace.htm
why is good customer service important in the workplace
Good customer service is important in the workplace because it allows a business to stay connected with its customers and to receive valuable feedback. A good customer service important in the workplace because customer service allows a business to stay connected with its customers and to receive valuable feedback and  without this ongoing connection, most businesses fail to remain viable.