Patient complaints have a long history of use in the health system as a measure of dissatisfaction, but it is only in recent decades that formal patient satisfaction surveys have been used as a measure of the quality of care, and a link between this measure, and patient safety, has been made.
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 An attempt to address patient satisfaction can be in turn a way to estimate the performance of the agency's staff. On the same time from patient satisfaction data can be obtained useful data for attitudes and behaviors of staff in order to take appropriate corrective interventions [56].
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The Institute of Medicine's (IOM) which is a recognized leader and advisor on improving the Nation's health care, defines quality in health care as a direct correlation between the level of improved health services and the desired health outcomes of individuals and populations.
http://www.hrsa.gov/quality/toolbox/methodology/qualityimprovement/
Patient/customer satisfaction surveys are not only tools of inviting patients to express their opinion, they are also opportunities to invite patients to learn new information about companies or healthcare organizations, such as innovations or changes, and vehicles of establishing customers’ viewpoints.
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Recent studies have shown that patient satisfaction may drastically improve their life quality [34]. The unsatisfactory levels of patient satisfaction, may deny approval of the health programs by certifying bodies or funding. Consequently, various health plans will lack this important competitive advantage [63].
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Quality is directly linked to an organization's service delivery approach or underlying systems of care. To achieve a different level of performance (i.e., results) and improve quality, an organization's current system needs to change.
http://www.hrsa.gov/quality/toolbox/methodology/qualityimprovement/
Principles of QI. When quality is considered from the IOM's perspective, then an organization's current system is defined as how things are done now, whereas health care performance is defined by an organization's efficiency and outcome of care, and level of patient satisfaction.
http://www.hrsa.gov/quality/toolbox/methodology/qualityimprovement/
 Introduce yourself to the patient, your role in the patient’s careand the experience that you bring.  Greet the patient by name and shake hands if possible.  Communicate your awareness of relevant clinical data to the patientas this impacts patient’s perception of care. Sit whenever possible.
http://healthcare-professionals.sw.org/resources/docs/division-of-education/events/hospitalist-medicine-conference/1200.PtSatisfaction.Schumpert.pdf
The health care facility purchased an electronic medical record (EMR) system as its key component for input and also focused on processes; i.e., how the staff uses the system to improve the quality of medication documentation (outcome).Focus on Being Part of the TeamAt its core, QI is a team process.
http://www.hrsa.gov/quality/toolbox/methodology/qualityimprovement/
Important ways to improve patient satisfaction are the reducing of malpractice costs, the decreasing patient defections, the decreasing negative word-of-mouth advertising and the increasing patient referrals. In addition, improving patient satisfaction leads to increased productivity.
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benefits of improving patient satisfaction
Improving patient satisfaction benefits in improving their life quality. The benefit of improving patient satisfaction is that it improves their life quality.