It is part of the Microsoft Dynamics family of business applications. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook.
https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM
Microsoft Dynamics™ CRM gives every customer-facing employee the information they need to truly impress customers. From Outlook, employees will access Microsoft Dynamics™ CRM sales, marketing, and customer-service modules to make sales decisions, market products and get strategic views of the business.
http://www.interdynbmi.com/microsoft-dynamics-crm
There are a number of advantages to building an application on top of Microsoft Dynamics CRM instead of SQL Server. The most obvious advantage is that the Microsoft Dynamics CRM platform comes with a number of in-the-box entities and applications that are immediately usable.
https://msdn.microsoft.com/en-us/library/ee830281(v=crm.6).aspx
Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it.
https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM
Microsoft Dynamics CRM encompasses all of the best practices of CRM, with the flexibility, familiarity, and functionality you would expect from Microsoft. It's a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones.
http://www.interdynbmi.com/microsoft-dynamics-crm
Alternatively, you can create your own client application on top of the Microsoft Dynamics CRM platform. The following clients are provided: 1  Microsoft Dynamics CRM Web client. 2  Microsoft Dynamics CRM for Outlook. 3  Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access. 4  Microsoft Dynamics CRM for phones.
https://msdn.microsoft.com/en-us/library/gg328223.aspx
Microsoft Dynamics CRM 2013 is available as a cloud offering, on-premises or a hybrid of cloud and on-premises installation by a partner/Customer. 1  Navigation drops down from the top of the screen.
https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM
Proven Results. Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. At its core, Microsoft Dynamics CRM involves three basic steps 1  : Finding and developing customer relationships. 2  Cultivating these relationships to enhance profitability.
http://www.interdynbmi.com/microsoft-dynamics-crm
Microsoft Dynamics CRM Online is kept up to date for you. For on-premises and IFD deployments, keep Microsoft Dynamics CRM current by installing the latest updates and hotfixes automatically from Microsoft Update. You can also search for “CRM updates” on the Microsoft Download Center.
https://msdn.microsoft.com/en-us/library/gg328223.aspx
© 2015 Microsoft. All rights reserved. Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online provide a powerful business application platform that delivers to customers, Microsoft Partners, and Independent Software Vendors (ISVs) an opportunity to extend and provide value added solutions.
https://msdn.microsoft.com/en-us/library/gg328223.aspx
what is microsoft crm
Microsoft CRM is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. Microsoft customer relationship management is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.