Tokio Marine chatbot to be used for recruitment purposes
Tokio Marine Life Insurance Singapore is using its chatbot technology to help insurance companies with their recruiting efforts. The company's chatbot, dubbed TOMI, is also helping answer questions for prospective applicants looking to start a career in financial advice. Interested parties can ask TOMI about necessary qualifications, training and the preferences of employers. It will also provide a quiz for applicants who aren't sure about a career in insurance. The chatbot is accessible via Facebook Messenger.

Tokio Marine Life Insurance Singapore, the only Japanese life insurer in Singapore, launched the recruitment function in the latest phase of its TOMI chatbot (short for Tokio Marine Insurance).

This makes TOMI the first chatbot in Singapore to support an insurer’s recruitment process, on top of being the first self-learning AI chatbot in Singapore that makes life insurance more accessible to the public.

Aimed at enhancing the insurer’s engagement with today’s digitally savvy generation in recruitment, TOMI now answers more than 300 questions on how to pursue a career as a financial adviser. It also provides information that is typically not accessible to the public, including required qualifications, the training involved and even hiring preferences. The chatbot continues to be accessible at all times through commonly-used social media platform Facebook Messenger.

“Advisers play an important role in supporting Singaporeans in managing their financial planning and insurance coverage. We are always looking for talented individuals who are keen to help people plan the necessary coverage for themselves and their loved ones,”

said James Tan, Chief Executive Officer of TMLS.

“TOMI will help us reach out to these potential talents more quickly and easily, through familiar communication channel Facebook Messenger, and encourage them to join us as advisers.”

To help users who are uncertain about a career in insurance, TMLS introduced a short interactive quiz on TOMI that briefly evaluates the user’s interests and personality. TOMI also now provides information on upcoming recruitment events, organised multiple times a year, to encourage interested individuals to personally engage with TMLS.

To access TOMI’s recruitment function, users may go to TOMI’s main menu and select the tab “Ask Career”. Alternatively, the function can also be accessed via the “Ask Career” section on the main menu of TOMI.