Redrow Quality and customer service from Redrow slammed by Garstang homeowners
Homeowners have expressed anger over the quality and poor customer service from Redrow relating to properties in its Canal View development in Garstang. Problems with the new builds are said to range from leaks and gaps in guttering to holes in driveways and flooded gardens. Some have reportedly waited months for "a catalogue of problems" to be fixed, others claim to have carried the cost of fixing "'inadequate’ work" themselves, to the tune of thousands of pounds. After one year in a four-bed Canterbury-style home, one tenant said they "cannot wait to sell up". Another called local Redrow representatives' attitude towards residents "absolutely outrageous. You get zero response."

 

Robin Watson reported problems, including flooding, at his home in Clematis Drive

Homeowners in the Canal View development, near to Bonds Lane, have told of picking up the keys to find leaks, gaps in the guttering, rain water inside their homes, gaping holes in their driveways and gardens that are not fit for purpose

In some cases, buyers say they have discovered more than 100 faults in their homes and waited months for a builder to fix them.

Advertisement Hide Ad

Advertisement Hide Ad

Others say they have paid thousands of pounds out of their own pocket to correct ‘inadequate’ work led by developers Redrow Homes.

The flooding from the garden in Mr Robin Watson's home in Clematis Drive in Garstang, part of the Redrow Canal View development

Beleaguered homeowners today said they have been left in despair as they continue to battle countless problems.

Mum-of-one Sara Miekle, who lives in Primrose Way, said she ‘cannot wait to sell up,’ just a year after moving into her four-bedroom Canterbury-style home.

Sarah and her nine-year-old son moved to Garstang in May 2016 and she estimates spending around £3,000 in external and internal repairs.

Advertisement Hide Ad

She said: “Some of the problems Redrow did return to fix but I still have broken guttering. If it carries on it will penetrate the walls.

The flooding from the garden in Mr Robin Watson's home in Clematis Drive in Garstang, part of the Redrow Canal View development

Advertisement Hide Ad

“My concern now is what else is going to crop up next month, in a year.”

Robin and Louise Watson, who moved from Walton-le-Dale, near Preston, had settled for a home in Fulwood but were drawn to Redrow’s Canal View development for the ‘ideal location on an open space’.

They eventually bought a Welwyn property in Clematis Drive.

Ex-banker Mr Watson said: “We settled on a completion date of October 28 but were told this may be delayed by a few days.”

Advertisement Hide Ad

The Watsons were finally given a move date of December 2, having had to arrange temporary rental accommodation and pay for additional storage for their furniture. But they were unable to access the property, which had a hole in the driveway for a lampost.

They say the property was riddled with a catalogue of problems.

Advertisement Hide Ad

This week Mr Watson reported rainwater running on the inside walls of the property. They have also experienced flooding in their garden.

Builders have returned on more than one occasion to add further drainage on the site. It is understood a building inspector from the National House Building Council was also invited to the site to give an assessment.

Advertisement Hide Ad

Mr Watson added: “We have in our lives owned 17 properties, nine of those homes were new and we have previously bought with Redrow. We turned to them again for their high quality delivery but the customer service this time has been shocking to say the least.”

Redrow spokesman Matt Grayson said: “Customer satisfaction is very important to us. When snagging issues are raised, our customer service team will put plans in place to address them.

“We’re aware of a complaint raised by one particular customer in Garstang. However, the customer is in direct correspondence with our company solicitor and we’re unable to comment further.”

Advertisement Hide Ad

Neighbours in surrounding Leathercote, who had reservations over the expansion of the building, have also shared their anger at Redrow’s response to concerns over the state of repair of the overall development, which they claim has not been properly maintained.

Advertisement Hide Ad