TalkTalk TenTel transfers customers to TalkTalk as it enters administration 
UK broadband provider TenTel has gone into administration, and as a result its 10,000-strong customer base has been acquired by TalkTalk. The news of the firm's demise comes just months after it was named Rising Star 2016 in the Cable.co.uk broadband awards thanks to its low-cost plans and short-term contract options. 

The firm, which launched in 2013, is to shut down at the end of June - this is what customers need to know and the rules if your provider goes bust

Cheap UK broadband provider TenTel enters administration - what happens next for 10,000 customers

UK broadband provider TenTel has gone into administration, affecting its entire UK base.

All 10,000 customers registered with the provider are to see their bills over shift to TalkTalk in coming months, in what they promise will be a 'smooth transition'.

Announcing the news, administrators FRP Advisory said the company - which launched in 2013 - had been unable to secure the funding needed to take it to the next stage of development.

The news comes just months after the firm was crowned Rising Star 2016 in the Cable.co.uk broadband awards partly owed to its affordable plans - which were available in less than 12 month packages, a service rarely offered by providers.

Comparison website BroadbandGenie told Mirror Money TenTel removed its services from the website on Saturday after being handed to administrators.

A spokesman for BroadbandGenie said: "It's particularly unfortunate when ISPs such as TenTel close down. The broadband industry is dominated by big corporations so the smaller players try to carve out their own niche with unique services.

"In TenTel's case, it was one of the few providers to offer short term broadband contracts rather than the 12, 18 or 24 month agreements found with almost every other ISP.

"It added some much needed diversity in the market, and consumers shopping for broadband today have a little less choice."

TenTel’s support team is still answering calls, so any customers with concerns should get in touch with its customer services line on 0333 011 2321 , or its online chat service.

What will happen to my contract?

Image: Getty) Getty)

Administrators FRP Advisory told Mirror Money that TalkTalk has taken over contracts and services will continue without interruption.

It said the company will operate as normal until the end of June to ensure a smooth transition.

After this period, TalkTalk will be responsible for the ongoing supply of broadband and phone services.

The joint administrators have also started a 30-day consultation period with all 54 staff.

A statement read: "The joint administrators will maintain the company’s offices until the end of June to ensure a smooth transition of services.

"Our biggest priority is making sure that this has no impact on your existing services."

What is happening?

Over the next month, TalkTalk will take over TenTel's customer base, as part of an automatic switchover.

During this period and once it's over, your service will continue as normal, as will your plan and monthly payments.

Customers will still be able to access 'MyTenTel' online, and won’t need to change any payment details - this will transition across automatically.

What do I need to do?

You don’t need to do anything: Your service will continue as normal, and your direct debit will transfer too.

If you're in credit with TenTel, this will also be transferred over automatically.

If you do have any questions, you can contact TenTel or TalkTalk directly.



Can I change providers?

Your contract is still valid, and so you need to keep paying for your service until your contract ends.

Customers who choose to terminate or amend their contracts could be subject to a penalty fee.