Oman carrier sells insurance through automated mall machines
Takaful Oman, the sultanate's sharia-compliant insurer, is to instal automated insurance machines (AIMs) enabling customers to instantly buy car and travel coverage. The AIMs will be placed in shopping malls and other busy areas and will be pitched at customers needing last-minute policies. The firm aims to simplify the insurance process and make it more customer-friendly, according to Sayyida Rawan Ahmed Al Said, vice chairman and managing director of Takaful Oman. Its products will be available to residents and expatriates possessing valid identification.  

Muscat: Takaful Oman, the Sultanate’s pioneering Takaful insurance firm, will soon introduce Automated Insurance Machines (AIMs) as part of an innovative move.

This customer-friendly initiative removes paperwork and makes it easy for everyone to get instant access to travel and motor Takaful as and when they need it. It also helps customers who want to apply or renew their Takaful cover at the last minute, by using the nearest AIM.

Takaful Oman plans to install AIMs at various malls and other popular locations across the Sultanate. The new AIMs will accept credit cards from all major banks and carry a user-friendly Arabic and English interface. One just needs to carry along the Mulkiya and the identity card (or the resident card in case of expatriates) for Motor Takaful. In case of Travel Takaful, a passport would be required in addition to the identity card.

Commenting on the launch, Sayyida Rawan Ahmed Al Said, vice chairperson and managing director of Takaful Oman Insurance said; “At Takaful Oman, our Sharia compliance simplifies the insurance process and makes it customer friendly. Our innovations, be it the AIMs or the previously introduced mobile app are a reflection of our efforts to be transparent and accessible to the customer at all times. These innovations are sure to make Sharia-compliant Islamic financial services like Takaful more accessible to the ordinary people and will play a significant role in increasing the overall Takaful cover of the Sultanate. Backed by our extensive broker network, innovative cost management and distribution strategy, we are confident of maintaining our dominant position in the market.”

“At Takaful Oman, we have managed to have a great start in Oman because of our new thinking and innovation in terms of Takaful. Similarly, our decision to be the first to introduce AIMs is a reflection of our capabilities and efforts to be a future ready, Sharia-compliant Takaful provider. Thanks to our great team, we are poised to grow faster and maintain our momentum in the Sultanate,” added O G Ravishankar, general manager of Takaful Oman Insurance.