TalkTalk Customers unhappy in West Midlands as TV boxes fail to record
TalkTalk has been beset with complaints from its customers in the West Midlands region after their YouView boxes failed to record. In an apology statement, TalkTalk confirmed that the issue was caused by a signal problem rather than any faults with hardware. "The majority of issues experienced were caused by some changes to the way regional transmitters were broadcasting TV channels that had an adverse effect on our TV boxes", said the company. Many customers were advised to perform factory resets of their YouView boxes during the incident, which erased their recorded content.

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Talktalk customers have been left fuming after their Youview boxes failed to record.

Numerous viewers from across the region have been plagued by the issues this week.

Scores took to Twitter to vent their fury, with the firm receiving dozens of complaints.

Customers who contacted Talktalk have been told to book in an engineer - but it now has emerged that the problem was not with the hardware.

The issue, which has been restricted to customers across the West Midlands, is due to the signal, Talktalk has revealed.

In a post on a help forum the company said: "We want to thank you all for your patience while we’ve been investigating the recent issues you’ve been reporting to us with your recordings.

"Thanks to your feedback, we’ve discovered this to affect a proportion of our customers that happen to be in and around the West Midlands area.

"The majority of issues experienced were caused by some changes to the way regional transmitters were broadcasting TV channels that had an adverse effect on our TV boxes. The changes are being rolled back today, so your service should resume to normal again by this evening but you may need to reboot your box once more for this to take effect. We’d like to apologise for the inconvenience caused during this time.”

The issue had left customers infuriated as there seemed to be no reason for their boxes to suddenly stop working.

One customer said: "I was advised to do a factory reset. This means all my old recordings were lost. Now it seems like it was nothing was wrong with the Youview bvox. It's a shame Talktalk didn't put two and two together earlier."

Another said: “So my recordings have failed FOUR NIGHTS IN A ROW. I reboot STB as instructed, everything looks fine then I come home at 2 am to find it supposedly recording something from several days ago...and Scheduled showing I have nothing scheduled. Check my recordings for that evening and every single one has failed. So I reboot and everything looks OK..then same old Groundhog Day.”

A talktalk user added: “I had a new TV box in September and it started to play up about 3 weeks ago. It now stops recording in the middle of programmes, it won’t ad hoc record, it loses recordings, it won’t delete, it sticks, and I have reset it at lease twice a day since Thursday.”