TalkTalk TalkTalk broadband faced connectivity issues in Merseyside
TalkTalk customers in the north west of England experienced connection issues with the company's phone, broadband and TV services from 9 a.m. on Monday 23 January. The internet service provider initially posted a notice on its website that acknowledged the issues. It later confirmed the outage was resolved by 11 a.m. However, one small business owner claimed a company representative quoted a fix time of between 24 and 48 hours when asked about the outage.

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TalkTalk users in Merseyside couldn’t get on to the internet this morning as the firm admitted connection issues across the North West.

A spokeswoman for the internet service provider said the outage had been resolved by 11am, with no outstanding issues, and that the volume of complaints had dropped before lunchtime.

But for some TalkTalk customers, the lost connection time may have affected their business and work.

Andrew Greenhalgh, 44, from Upton, said his connection had been down since 9am, when he saw the a red light flashing on the router.

The website designer, who runs a small business, said a TalkTalk customer service representative quoted a fix time of between 24 and 48 hours.

He said: “I’d say about 80 per cent of the things that I needed to do involved working online.”

Earlier, the Talk Talk website posted a notice saying: “We’re aware that some of you are having trouble with your Phone, Broadband and TV services in the North West.

“We’re really sorry that you can’t get the most from your connection at the moment.

“Our team is working hard to get everything back up and running as quickly as we can. However, we don’t have an estimate at the moment for when things will be back to normal.”