BT error misdirected emails for almost three hours
BT apologised for a test that saw customers' outgoing emails misdirected to an internal test account for three hours. Affected customers received a delivery failure notification. BT has now fixed the problem.

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(Image: GETTY)

If you have a BT email account it's likely a man named Steve got a message from you yesterday.

It appears an error from the UK's biggest broadband provider redirected its customers' outgoing emails to stevewebb2@btinternet.com for almost three hours.

According to The Register, the redirected emails appear to be the result of an internal test or maintenance gone haywire.

A spokesperson for the broadband firm said: "A small number of customers reported an issue sending emails earlier. Sorry about this, it's fixed now.

"The mailbox in the delivery failure notification was for internal/test use and appeared in error, sorry for any confusion that caused."

(Image: GETTY)

Outraged by the error BT customers took to Twitter to complain that their emails were being bounced back.

Most got a message with the internet provider helpfully informing them their message could not be delivered to the email address stevewebb2@btinternet.com.

Fortunately, Steve Webb appears to be an internal test account – and not an unlucky BT subscriber.

The news comes just days after BT was named as one of the worst broadband providers in the UK.

The firm scored badly for customer service with TalkTalk also coming bottom of the pile.

More than 3,700 broadband users were surveyed for the latest Which? study.

Which? Executive Director Richard Lloyd said: "These latest results show that some of the major broadband providers are still under-performing and are failing to meet their customers basic requirements.

"Broadband is now essential so consumers need to have consistent and reliable internet speeds and have the confidence that when things go wrong they will quickly be put right."