Argos nominated for Digital Customer Experience award
Argos, part of the Home Retail Group, has been nominated in the ‘Digital Customer Experience of the Year’ category at this year's Retail Week Tech and Ecomm Awards. The accolade recognises the achievements of businesses that have improved their customers' experience or the level of help assistants are able to provide "in-store, online and on mobile." Argos is said to have done an "incredible job" of blending "real-time behavioural data with data-driven design."

“Argos have capitalised on an opportunity to engage in hundreds of thousands of digital conversations with its customers,”

Retailer Named in the ‘Digital Customer Experience of the Year’ Category



News Summary



London, UK — June 27, 2016 -- [24]7, the global leader in customer engagement solutions, has announced that its customer, Argos, has been shortlisted in the category of ‘Digital Customer Experience of the Year’ at the Retail Week Tech and Ecomm Awards 2016.



The award is to highlight technologies that have improved the experience of shoppers, or the level of customer service store assistants are able to provide, whether this is in-store, online, on mobile or across several channels.



Argos, a leading digital retailer in the UK, uses [24]7’s Predictive Chat solution, which leverages predictive models that anticipate a customer’s true intent, and determine in real time who to engage, when to engage, and what to recommend. This ensures shoppers receive personalised assistance when making purchases.



“Argos have capitalised on an opportunity to engage in hundreds of thousands of digital conversations with its customers,” said Christopher Schyma, VP, Retail & Hospitality, [24]7. “In collaboration with [24]7, the digital and contact centre teams at Argos have done an incredible job at fusing real-time behavioural data with data-driven design and a first-class agent experience to remove the friction from the shopping journey, resulting in great customer experiences and increased online revenues.”



About the Awards



The Retail Week Tech and Ecomm Awards 2016 are the definitive awards for retailers who are setting the agenda in etailing and IT. These awards spotlight and celebrate the smartest, most creative digital ideas, the most forward-thinking technology initiatives and the teams that are driving these innovations. The 16 categories reflect the breadth and experimentation happening across this fast-changing space which sits at the cutting-edge of retail. The awards seek to recognise the vital role that both technology and ecommerce play for retailers today and are the ones to enter for any retailer navigating today’s digital environment.



Awards ceremony winners announced: Wednesday, 14 September 2016, Intercontinental O2 Hotel, Greenwich Peninsula, London



For more information, please visit: https://techecommawards.retail-week.com/ or follow @RWTechEcomm



About [24]7



[24]7 is redefining the way that companies interact with consumers. The company’s intent-driven customer engagement platform assists several hundred million visitors across all channels, and engages in more than 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the world’s largest and most recognisable brands are anticipating and acting on consumer intent to create more personalised customer experiences, resulting in an order of magnitude improvement in customer satisfaction, brand loyalty and potential revenue streams. For more information, visit: http://www.247-inc.com or follow: @24_7_inc

[24]7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.



Media Contact:



Sara Paine

Napier Partnership

Tel: +44 (0)1268 490 847

Email: sara.paine@napierb2b.com

www.napierb2b.com