Standard Chartered launches client-facing chatbot AI
UK bank Standard Chartered is training an artificial intelligence-powered chatbot to offer customers support with financial services. While it should be able to handle simple problems, the bot can escalate issues to human advisers if required. The system is based on the Kasisto KAI Banking product, which has been adopted by global institutions including MasterCard, DBS Bank and Wells Fargo. Standard Chartered will begin a phased roll-out in Hong Kong next year.

Standard Chartered is to launch an AI-powered chatbot to provide clients with natural language assistance in managing money, making payments and analysing their spending.

The bank is to roll out the chatbot across its call centres and mobile and online channels in a phased deployment beginning next year in Hong Kong.



The new virtual assistant will use technology provided by Kasisto's KAI Banking product to engage clients in 'human like' conversations and is currently undergoing training to deliver answers to questions on the bank's suite of products and services.



Kasisto has already found success in deploying its chatbot at some of the largest banks in the world, including DBS Bank, Mastercard, TD Bank, and Wells Fargo.



Zor Gorelov, Kasisto co-foundr and CEO, says: “KAI is already a banking expert and once it’s trained on Standard Chartered products and services, it will serve as a powerful AI brain ready to meet their clients in the channel they prefer. It has the know-how to fulfil client requests, make recommendations and solve problems - while delivering banking with a human touch. When there is a need to talk to a human, the bot can seamlessly hand off to a Standard Chartered banking professional.”

