Synechron applies AI to InsureBOT chat service
Global consulting and technology services provider Synechron has launched several artificial intelligence (AI) solutions to create a better client experience and reduce operating costs, the company said. Synechron's InsureBOT offering can be deployed either as an internal virtual assistant or a frontline customer representative. Currently, the InsureBOT assists customers with policy purchases, services customers' existing policies and helps brokers service their clients. If the bot is unsure how to respond to a user's typed enquiry, it will recourse to a human customer support agent.

Firm says new AI offering will be able to do some of the tasks traditionally performed by brokers.

Synechron, a global financial services consulting and technology services provider, has launched Neo, a set of Artificial Intelligence (AI)-based solutions for the financial services industry.

The firm stated it had built 14 reusable applications, or accelerators, which aim to reduce operating costs and create better client experiences.

The offering includes an InsureBOT, a chatbot that has been made available for insurers in the UK and is designed to serve either as an internal virtual