Fos accused by Lloyds of basing decision on 'speculation'
Lloyds has accused the Financial Ombudsman Service of making a decision based on speculation and not factual evidence, and are thereby appealing against a ruling. The case involves the alleged mis-selling by Lloyds of a savings endowment policy, that the complainant argues did not suit her needs.
Lloyds appealed against an Financial Ombudsman Service decision, arguing it was unreasonable to expect the business to have residual information about a policy that began in 1995 and was surrendered in 2007.