Enacomm unveil voice-controlled AI for banks
Intelligent self-service application provider, Enacomm, has created its own voice-command AI assistant for banking applications. The Enacomm Voice Authentication, or Eva, differs from its competitors by adding voice biometrics. This allows the system to recognise individual users’ voices and words, making real-time authentication that is reportedly 99.99% accurate. The system is encrypted, and the company has said that even Eva’s hosts do not have access to transaction information.

Enacomm has developed its own voice command-based AI assistant for banking applications. Called the Enacomm Voice Authentication, or “Eva”, the system was unveiled at this week’s Money20/20 expo in Las Vegas.

The solution arrives at a time of growing excitement around voice-based AI assistants, which are seen as a key means of enabling user interaction in the emerging Internet of Things. Eva isn’t an IoT solution per se, but capitalizes on the growing popularity of this kind of interface.

It also goes a step further by adding voice biometrics to the mix. Not only can the system recognize words, but it can also recognize an individual user’s voice, allowing for real-time authentication that Enacomm says is 99.99 percent accurate. Moreover, in a statement announcing the system, the company asserts that thanks to its encryption system, no one can access the transactions—not even the companies hosting Eva.

It’s a solution that could prove highly appealing to a number of financial services organizations, and one that will likely catch the interest of numerous Money20/20 attendees as Enacomm showcases it at its booth this week.

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October 24, 2016 – by Alex Perala