HDFC Bank offers India's first AI-based banking chatbot, Eva
HDFC Bank has launched a new electronic virtual assistant (EVA) to help handle customer queries. The chatbot can handle questions in multiple channels, pull together knowledge from thousands of sources and return natural language responses in under half a second. Eva had responded to more than 100,000 queries from 17 countries within the first few days of launch. HDFC plans to extend the assistant to handle banking transactions.

Eva can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds, it said. Eva can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds, it said.

HDFC Bank on Sunday announced the launch of an electronic virtual assistant (EVA), an artificial intelligence-driven chatbot, for customer services.

Eva is India’s first AI-based banking chatbot and can answer millions of customer queries across multiple channels instantly, HDFC Bank said in a statement.

Eva can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds, it said.