TalkTalk scores lowest in Which? survey
A survey by Which? has revealed that TalkTalk scored the lowest in customer service satisfaction for broadband providers, with 38%. BT scored 47%, EE Broadband 49%, Sky 50%, Virgin Media 54%, John Lewis Broadband 64% and Plusnet 65%. Smaller ISPs topped the list, with Utility Warehouse scoring 80% and Zen Internet 83%. The results show that the major providers are underperforming smaller rivals and "are failing to meet their customers' basic requirements," according to Which?, demonstrating the need for the reforms recently announced by Ofcom.

UK mobile customers were only able to access high-speed 4G mobile data 53 per cent of the time

If your smartphone struggles to load a Facebook photo, or YouTube clip when you're out-and-about, this new research could have the answer.

Consumer organisation Which? has tested the four largest mobile network in the UK, to see how their 4G data speeds perform. Unfortunately, it's not all good news.

On average, UK mobile customers were only able to access high-speed 4G mobile data 53 per cent of the time.

In fact – Three customers only had access to 4G a staggering 39.8 per cent of the time.

EE customers performed slightly better, with mobile phone users getting access to 4G signal 60.6 per cent of the time.

The report’s findings are based on data collected from over 30,000 registered users to OpenSignal’s mobile app which takes a background reading every 15 minutes to calculate the proportion of time users can access 4G.