USAA plans 1,000 tech hires in Phoenix over three years
USAA is planning to hire 1,000 staff focusing on technology by 2020. The staff will be based in the insurer's Phoenix, Arizona office. The firm has made technological developments a key focus, looking to add personnel to oversee the growth of its capabilities in data analytics, innovation, digital experience and design. USAA opened a design centre in Austin, Texas recently, as it looks to enhance their customers' digital experience. The centre employs 120 people.
USAA plans to hire up to 1,000 technology professionals at its Phoenix office by the end of 2020, the company announced.

With the move, USAA will add Phoenix as the fourth city associated with the insurer’s chief technology and digital office initiative, focusing on data analytics, innovation, digital experience and design. Austin, Plano and the military carrier’s hometown of San Antonio, Texas make up the other sites. USAA’s Phoenix location currently employs 4,500 people.

“As our membership grows and their needs change, our workforce must keep pace and evolve,” said Gay Meyer, assistant vice president of HR operations at USAA, in a statement. “Phoenix is a great market for us and with the area’s deep pool of tech talent, adding these roles makes sense.”

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Growing internal technology capabilities is a focus for USAA. The company recently opened its design studio in Austin in February, responsible for experimenting with ways to improve the customer experience. The new office houses 120 employees.

Also see: Inside USAA’s approach to digital design

“We are constantly working to design, develop and deliver the best possible experiences,” said Michael Pansini, USAA’s VP of applications development, adding the company is predominantly looking to hire software engineers and application developers, in an interview with Phoenix Business Journal.