Insurtechs will fail and insurers must leverage that: Gartner
Despite $6bn having been invested into insurtech, the emerging industry is unlikely to be as disruptive as predicted, according to research firm Gartner. The sector's concentration on customer experience doesn't generate new business and customer inertia is likely to undermine the the value of insurtech offerings, Gartner said in a report. This presents CIOs of established insurance firms opportunities to seize on the start-ups' innovation and incorporate it into their own their own digital strategies.

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