TalkTalk TalkTalk loses more TV subscribers in Q1 2017
TalkTalk has seen the number of subscribers to its pay-TV service shrink by 101,000 during Q1 2017, according to its latest published results. The figures mean that TV as a percentage of the telecom's total broadband user base now stands at 35% — a reduction of 3% YoY. However, there was brighter news for TalkTalk's broadband division, which saw registrations increase by 223,000 to a total of 927,000, while mobile accesses rose 214,000 in FY 2017, to 913,000.

The UK operator saw its pay-TV subscriber shrink by a further 101,000 during the year at the end of the first quarter but saw bright spots in its fibre offer.



The latest result means that TV as a percent of the total broadband user base now stands at 35%, compared to 38% in 2016.



Talk Talk said the rate of decline slowed as customers responded positively to the improving functionality and performance of its next generation YouView interface and multi-device TV App.



“Our TV business has seen significant improvements in service and customer satisfaction and our aggregator approach to free and pay TV across multiple devices is paying off - our investments in TV continue to lead to broadband churn reduction,” the company said.



TalkTalk had 3.95 million on-net customers at the end of March, down from 3.99 million a year earlier. The number of people taking up fibre broadband increased by 223,000 to 927,000, with many new customers taking the 76Mbps product. Mobile accesses were up by 214,000 in FY 2017, meanwhile, at 913,000.



At end-March 2017, 42% of TalkTalk’s on-net subscribers were dual-play, while 30% were triple-play and 14% quad-play.



TalkTalk also said it has made strong progress with its fibre-to-the-premises (FTTP) trial in York, rolling to more than 14,000 premises was completed in March 2017. According to the telco, build-out costs were under its £500 per home target, and take-up and customer satisfaction also ahead of targets. Following the success of this first phase, TalkTalk said it has now begun the planning work for extending the fibre infrastructure to a further 40,000 premises across the rest of York.



Revenue fell to £1.78 billion from £1.84 billion.

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