98% of British mobile banking users are happy with their service
A new consumer survey conducted by Juniper Research has found that 98% of British consumers are either "quite happy" or "very happy" with their mobile banking service. It also found that with a good mobile banking experience now being of great importance to a consumer, 31% of mobile banking users said that they would consider changing banks if they had a bad experience with their mobile service. Meanwhile, in the US, the percentage of mobile banking customers that would consider leaving their bank in the event of poor mobile service was just 16%, which reports claim indicates the slower adoption of services in the US, when compared with the UK.

Banks across Europe are challenged by rising interest rates, which make it difficult to balance...