Facebook to personalise Messenger using bots

Facebook has announced its plans to increase the use of artificial-intelligence in its Messenger app by launching 'bots' to provide customers with personalised and one-to-one discussions with businesses. The self-learning communicative bots will help monetise the messaging platform as a number of businesses have already planned to implement the software to engage in life-like text conversations with customers.

Facebook CEO Mark Zuckerberg speaks on stage during the Facebook F8 conference in San Francisco, California, on Tuesday. Photo: Reuters