NatWest hiring 1,000 experts to help customers bank online
NatWest is hiring more than 1,000 technical experts to help customers use online and mobile banking across the country. By the end of April, there should be an expert in each branch in England and Wales, with 200 more across Scotland. Six in 10 British citizens use the internet for banking, with 87% of those between 25 and 34 years-old using it. However, only 26% of those over 65 are confident in using it. NatWest has invested £500,000 to provide support for customers who have difficulty with technology.
Tech drive: Natwest is hiring more than 1,000 experts

Natwest is hiring more than 1,000 technology experts to help customers use online and mobile banking in branches.

By the end of April, there will be an expert in each NatWest in England and Wales and 200 in Royal Bank of Scotland branches.

Official data shows six in ten people in the UK use the internet to access their bank account.

While 87 per cent of people aged 25 to 34 use internet banking, this rate falls to 26 per cent among over-65s.

Jane Howard, of NatWest, says: 'Banking is almost unrecognisable from 36 years ago. While more customers than ever are taking advantage of online banking, some people need support.'

The bank has invested £500,000 in supporting technologically challenged customers.

Barclays already has thousands of 'digital eagles' – staff with iPads — in branches to help with online and mobile banking inquiries.

l.eccles@dailymail.co.uk