AI-powered chatbot developed for student satisfaction review
An AI-driven chatbot called “Hubert” has been developed by a Stockholm-based start-up that aims to give educators deeper insights into course feedback by starting conversations with students. Hubert uses machine learning to interpret student feedback and offer categorised results to administrators. The aim is to transform traditional teacher-surveys and provide more qualitative feedback without creating extra work for instructors.
Artificial Intelligence

AI Chatbot Hubert Talks to Students to Collect Course Feedback

A new AI-driven chatbot is looking to give educators deeper insights from course feedback by starting conversations with students.

Hubert uses machine learning to interpret student feedback on courses and instructors, and offer ready-categorized results to administrators, according to information from the Stockholm-based startup company.

Educators can create an account for free to use the chatbot in beta. Once logged in, they will be able to access a dashboard and launch a course evaluation that stays open for seven days. Hubert corresponds with students via e-mail throughout that time. The chatbot is capable of holding conversations with students that surround the following questions:

What could the teacher start doing that would improve the course?

Is there something that should stop because it’s not working well?

What is working well and should continue in the same way?

The core goal of Hubert is to reform traditional teacher-surveys and provide more qualitative feedback on a course without creating extra work for instructors. Each time an evaluation is completed, the instructor is notified and receives a unique evaluation link that can be shared with the student. Hubert sends students in the course automatic reminders and chats, compiling a report for the instructor. They can choose to read every response separately as well by downloading them in a detailed CSV-file.

In the future, Hubert will include more tailored conversations and clarifying questions. There will also be more comprehensive forms of questions.