acd meaning laptop
We are often asked to provide our clients with a ‘glossary’ of terms and TLA’s (Three Letter Acronyms) which are applicable to the call/contact center industry. Definition - What does Automatic Call Distributor (ACD) mean? An automatic call distributor (ACD) in telephony is a system that distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. Terms and Definitions. ACD Automatic Call Distributor. An component of a PBX or switch that routes calls to the first available Agent. Abandoned Calls An incoming ACD call is counted as abandoned when the caller hangs up before the call is answered by an agent or before the call is routed off-site. Glossary of Terms. Term Definition. Abandoned Call A caller terminates the call before an agent can answer. ABSBH Average Busy Season Busy Hour. Account Code A number assigned to departments, projects, devices, telecom. services, and employees for cost tracking purposes. ACD Automatic Call Distribution. Like everything in technology, AI touches on so many other trends, like self-driving cars and automation, and Big Data and the Internet of Things... As organizations rush to release new applications, security appears to be getting short shrift. DevSecOps is a new approach that holds promise. ACD Call Inbound or outbound calls that are handled by an ACD queue. ACD Call Center Refers to any host PBX that handles many telephone calls of a. similar nature. ACD Queue The line of calls to be answered. ACD Record Event records that are immediately generated when an agent. enters a new call state (such as idle or answer ACD call) and. What Is An ACD? An ACD is a computer telephony function associated with automatic phone answering systems. Here is a common definition for this term: In computer telephony, an ACD (Automatic Call Distributor) is a system that automatically distributes phone calls to a specific group of agent work stations. The timing for answering the call begins when the call is queued for the ACD queue and ends when an agent (either in the primary or overflow ACD queue) answers the call. If an agent in an overflow group answers the call, Average Speed of Answer is counted in the overflow group. Adjournment in Contemplation of Dismissal (ACD) - The Holy Grail of Misdemeanor Negotiations (but not always) By: Don Murray, Partner, Shalley and Murray. An Adjournment in Contemplation of Dismissal is a negotiated settlement that is possible in some misdemeanor cases in New York City. The short-hand term used in New York City is ACD (to be distinguished from the way it is often referred to outside of the City -- ACOD. An ACD is a computer telephony function associated with automatic phone answering systems. In computer telephony, an ACD (Automatic Call Distributor) is a system that automatically distributes phone calls to a specific group of agent work stations.
Automatic Call Distributor is a system that automatically distributes phone calls to a specific group of agent work stations.