a. stakeholder expectations definition
1 Identify the stakeholders or classes of stakeholders across the life cycle.  Elicit, capture, or consolidate the stakeholder needs, expectations, and objectives as well as any constraints coming from the mission and business analysis processes. Managing stakeholder expectations. The process of managing stakeholders is an activity of communicating with stakeholders and managing their expectations and concerns for the purpose of meeting the stakeholder needs, addressing issues, resolving conflict situations, and achieving the project goals. This topic describes the definition of stakeholder needs and requirements which involves the activities necessary to elicit and prioritize the needs of the stakeholder(s), and transform those needs into a set of defined stakeholder requirements. Stakeholder needs and requirements represent the views of those at the business or enterprise operations level—that is, of users, acquirers, customers, and other stakeholders as they relate to the problem (or opportunity), as a set of requirements for a solution that can provide the services needed by the stakeholders in a defined environment. From the Capture of Stakeholder Needs to the Definition of Stakeholder Requirements. Several steps are necessary to understand the maturity of stakeholder needs and to understand how to improve upon that maturity. Stakeholder needs are transformed into a defined set of Stakeholder Requirements, which may be documented in the form of a model, a document containing textual requirement statements or both. Stakeholder requirements play major roles in systems engineering, as they: Form the basis of system requirements activities. Higher education leaders and managers need to be aware of their stakeholders' expectations and, in some cases, may need to manage those expectations to ensure they are achievable. The project manager takes responsibility for managing stakeholder expectations, resolving conflicts and detecting and settling any issues arising during the project course. In general, the process of managing stakeholders is comprised of the following key elements: Managing stakeholder expectations: when expectations of the stakeholders are actively managed, the project gets a higher likelihood for success. Stakeholder expectations of academic communities. Learning outcome. Completing this section will contribute to your ability to evaluate the nature and impact of stakeholder expectations and why they differ, and to consider the challenge of meeting conflicting expectations. The complexity of universities is reflected in the varied expectations that different stakeholders hold. This point is well illustrated by posing the question of what higher education is actually for. An understanding of the managing stakeholders process elements allows the project manager to engage with the project stakeholder expectations and needs and to generate actions plans to be used when conflicts are arisen and issues are appeared.
An activity of communicating with stakeholders and managing their expectations and concerns for the purpose of meeting the stakeholder needs, addressing issues, resolving conflict situations, and achieving the project goals.