Study of the Relationship between the Faculty Members’ Communication Skills and the Results of Evaluation of their Performance

Education system is a fully human organization and all its
essence aspects originate from human, are accompanying and for
humans...

university are the main elements of transfer of knowledge and science to the students. Therefore, the credit of every university is depending on the scientific activities of the professors and the students [1]. One of the factors influencing the professors' teaching ability is their communication skill [2]. So that, in teaching process, not only the teacher's experiences and scientific viewpoints are effective, but also learning takes place by the effective communication of the teacher and the learner [3]. There have been different definitions of communication. However, in the education process, "communication" is defined as the relation between two or more people, subjects, or thinking. In other words, communication is referred to mutual understanding and common thoughts of the teacher and the learner. In simple words, interpersonal relationship is the process of exchanging information, emotions, and beliefs by verbal and nonverbal messages [4]. Thoughts and information exchanges should be done between the students and the professor, so that the full perception and learning takes place properly. The more this communication, the student's self-confidence and learning motivation is increased, and consequently, the education quality is promoted. If this interaction is not done properly, even spending a lot of time and money cannot have the expected results [5].
On the other hand, the most usual method for determining the professors' success in the educational purposes is the evaluation of the professors by the students [6]. Sensitivity about the process of education and learning in the universities increases the necessity of evaluation, because it will lead to the improvement of the education quality and consequently improvement of efficiency and effectiveness of education system of thecountry [7]. The proper execution of the evaluation requires collecting the necessary information about educational activities and choosing criteria for comparing the gathered information by them and then, making judgement about the professors' success in teaching. In this regard, using the students' opinions in evaluation of the professors' performance is one of the common and convenient methods used by many reputable universities of the world [8]. Some researchers believe that this evaluation method can be effective in improvement of teaching methods and helping the students in taking credits [9].
Students' feedbacks are considered as a major part of the cycle of quality improvement and this successful quality guarantees learning and teaching [10]. In some researchers, it has been stated that communication skills can make the teacher look good or bad [4]. For example, according to the study conducted by Yousefi et al.
one of the factors having a positive correlation with the evaluation of the professors by the students is the interpersonal relationships of the students and the professors [11]. Also, in the study conducted by Amini et al. it was found that the faculty members' communication skill is one the effective factors in the evaluation scores [2].
However, there are studies suggesting different results.
For example, the study conducted by Norouziniya indicates no relationship between the professors' communication skills and their evaluation scores [12]. Therefore, regarding these different       proper relationship between the professor and the student lead to the students' increased self-confidence and motivation and consequently, it will facilitate the learning process. So, the student having a good relationship with their professors will have better scientific achievements. Therefore, all mentioned factors cal lead to more satisfaction of the students with the professors and giving higher scores in evaluation.

Discussion and conclusion
The current study indicated that the mean score of scores. In addition, sometimes these differences may be due to the factors which are mentioned as evaluation problems in the articles.
As mentioned in some studies, the students may be not honest in Therefore, appropriate planning is required to be applied for promotion and education of this skill, especially in clinical fields, so ensure the learners' satisfaction and our education quality.